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New Process for Identifying a Causal Part - 12/01/2015
One of the many things required when submitting a warranty transaction is the identification of the causal part. Most of the time this is an easy step, as there is only a single part billed out, or only a few and the causal part is obvious. Occasionally,...
Parts Expedite Revisions - 04/27/2011
The process for claiming reimbursement for expenses incurred under the parts expediting program is now officially updated in bulletin 99-00-89-021G. The parts expediting program was developed several years ago to accomplish one goal: To reduce the need...
Part Return Tips - 01/24/2013
The Warranty Part Center website, www.gmwpc.com, is available 24 hours a day, seven days a week. Access the website with the dealerships BAC. Review Service Agent Open Parts Return Requests in GWM in the Prepare Parts Return tab. Part return requests...
Causal Part - 01/24/2023
The causal part in a warranty repair, the part that caused the main need for the repair, is very important to General Motors. When submitting a warranty transaction, it is a requirement to indicate the causal part. As a reminder: Only one part number...
Assembly Replacements - 04/28/2016
External Part vs Internal Part Failure: When a part is replaced as part of a warranty repair, a labor operation must be chosen for transaction submission and subsequent reimbursement to the dealership. Selecting the correct labor operation and causal...
Part Failures Under a Part Warranty - 10/26/2021
The majority of GM parts installed in a customer pay transaction have a 24-month, unlimited mileage warranty. If the installed part fails within this warranty period, both parts and labor are covered and if the vehicle was towed to the dealership, towing...
Incompatible Parts Rejects - 10/25/2023
A reject for an incompatible part, Error 067, means that part does not apply to the labor operation used. It does not mean that the part should not be submitted and paid for by GM if it was necessary in the repair, it simply means that its use with the...
Re: CUST SUPPLIED PART ON WARR CLAIM ?? - 09/18/2008
If the part was available you should have replace the part, claimed part and labor on warranty claim and left the customer responsible for returning there own part. If the part was not available, you could put the part amount in net and claim labor,...
REJECT FOR PART NOT COMPATIBLE, BUT OPCODE IS FIRST IN PART GROUP TO LABOR OP GUIDE - 03/23/2012
I HAD A CLAIM REJECT FOR PART NOT COMPATIBLE TO LABOR OP. SO I LOOK IN MY TRUSTY PART GROUP TO LABOR OP GUIDE AND IT IS THE FIRST SELECTION FOR THAT PART GROUP. THE OTHERS ARE NOT FOR THAT VEH. THE LABOR OP IS C2860 AND PART NUMBER 20864151 PART GROUP...
Part return request, however part was on the wrong line - 02/15/2013
I received a parts return request, however I noticed that the part was on the incorrect line. I corrected both of the lines with the correct parts. I called the WPC and the person who answered told me that the request should disappear the next day....
Re: Part return request, however part was on the wrong line - 02/27/2013
... my experience they are overwhelmed with the tasks that they have and the tsb ( 99-00-89-019H) on parts return requests tells us to fill out the waiver and send it to our DMA. If a request goes beyond the red and is debited back the DMA has to go to his...
UNCOVERED PART CAUSING FAILURE OF COVERED PART - 10/18/2016
I'm pretty sure I've seen a bulletin that addresses a bunch of concerns with covered and uncovered part failure scenarios but I can't put my fingers on it. Does anybody know of this bulletin or where the info is in the P&P or Warranty Manuals...
Part Warrant with a Non GM part - 05/10/2018
I have a vehicle that has been in and the coolant air bleed pipe replaced, vehicle is back in with a leak, this time it is the o-ring. (non- GM part) can this be claied as a part warranty?
If No Causal Part Number is Available - 01/19/2012
Just as we have become familiar with using the correct labour operation to identify what failed in a vehicle; the part that caused the failure must also be identified as well. When a transaction is submitted, the part that caused the failure is identified...
Warranty Parts Expediting - 08/05/2014
Warranty Parts Expediting is a program designed to reimburse Service Agents the costs involved in obtaining needed warranty parts. The intent of this program is to improve customer satisfaction and reduce comebacks by repairing the concern at the initial...
Causal Part Description - 01/21/2015
When submitting a warranty transaction that involves parts, it is a requirement to select the part that was determined to be the one that caused the failure. This is a requirement even if there is only one part charged out on the job card. The technician...
Up Assembly Process - 01/27/2021
When GM Customer Care and Aftersales (CCA) is unable to fulfill a parts order within a reasonable amount of time on an open SPAC case, CCA may ship an alternate part or an up assembly (assembly/unit/kit, which contains the specific part needed) if one...
3 's - 05/29/2019
The cause and correction statement of the job card should reflect the causal part associated with the failure. If the causal part is not one of the parts charged out on the job card, the causal part must still be identified in GWM by either a description...
Selecting the Correct Labor Operation - 04/08/2016
... summarize what is found in the manual. A labor operation should be chosen based on the causal part when a part has been replaced. Each customer concern should result in one repair line, unless otherwise directed by a service bulletin.If the...
GM Parts Ordering - 04/28/2016
Parts are ordered by a GM service agent in a variety of ways: DRO (Daily Replenishment Order), is the standard way of ordering parts for the service agent's stock of parts. Parts ordered DRO will be assigned to the first stocking location in the ...
Parts and Causal Parts - 02/04/2010
A new feature of Global Warranty Management is the display of all the part numbers used in a repair. Previously, when there was more than one part charged out for the repair, the part number of the part that was determined to have caused the failure was...
Same Day Repairs - 04/12/2013
... at the very least, by the end of the day. The changes GM has made involve recommending the right parts to stock and making it easier to get those parts to the dealership when they are not in stock. These actions will help you exceed your customer's expectations. The...
Warranty Briefs: The Causal Part - 08/13/2018
... identifies the repair performed by the technician with the corresponding labor time and part(s) required to resolve the concern. The selection of the primary labor operation for the repair and indication of the causal part ultimately tell the story of...
The Photo Return Process - 02/23/2022
The GM Part Photo Return Process is a new method to help reduce the cost and time it takes for key stakeholders within GM to receive information regarding the failed part replaced under warranty. The Part Photo Return process will allow dealers to take...
Warranty Coverage for Customer Purchased Parts & Accessories - 07/28/2016
GM Service Replacement parts are warrantied for 12 months, unlimited mileage. Labor is covered with this warranty if the part was purchased and installed at a GM dealership. If a part is sold over-the-counter, the warranty is on the part only. Labor is...
One of the many things required when submitting a warranty transaction is the identification of the causal part. Most of the time this is an easy step, as there is only a single part billed out, or only a few and the causal part is obvious. Occasionally,...
Parts Expedite Revisions - 04/27/2011
The process for claiming reimbursement for expenses incurred under the parts expediting program is now officially updated in bulletin 99-00-89-021G. The parts expediting program was developed several years ago to accomplish one goal: To reduce the need...
Part Return Tips - 01/24/2013
The Warranty Part Center website, www.gmwpc.com, is available 24 hours a day, seven days a week. Access the website with the dealerships BAC. Review Service Agent Open Parts Return Requests in GWM in the Prepare Parts Return tab. Part return requests...
Causal Part - 01/24/2023
The causal part in a warranty repair, the part that caused the main need for the repair, is very important to General Motors. When submitting a warranty transaction, it is a requirement to indicate the causal part. As a reminder: Only one part number...
Assembly Replacements - 04/28/2016
External Part vs Internal Part Failure: When a part is replaced as part of a warranty repair, a labor operation must be chosen for transaction submission and subsequent reimbursement to the dealership. Selecting the correct labor operation and causal...
Part Failures Under a Part Warranty - 10/26/2021
The majority of GM parts installed in a customer pay transaction have a 24-month, unlimited mileage warranty. If the installed part fails within this warranty period, both parts and labor are covered and if the vehicle was towed to the dealership, towing...
Incompatible Parts Rejects - 10/25/2023
A reject for an incompatible part, Error 067, means that part does not apply to the labor operation used. It does not mean that the part should not be submitted and paid for by GM if it was necessary in the repair, it simply means that its use with the...
Re: CUST SUPPLIED PART ON WARR CLAIM ?? - 09/18/2008
If the part was available you should have replace the part, claimed part and labor on warranty claim and left the customer responsible for returning there own part. If the part was not available, you could put the part amount in net and claim labor,...
REJECT FOR PART NOT COMPATIBLE, BUT OPCODE IS FIRST IN PART GROUP TO LABOR OP GUIDE - 03/23/2012
I HAD A CLAIM REJECT FOR PART NOT COMPATIBLE TO LABOR OP. SO I LOOK IN MY TRUSTY PART GROUP TO LABOR OP GUIDE AND IT IS THE FIRST SELECTION FOR THAT PART GROUP. THE OTHERS ARE NOT FOR THAT VEH. THE LABOR OP IS C2860 AND PART NUMBER 20864151 PART GROUP...
Part return request, however part was on the wrong line - 02/15/2013
I received a parts return request, however I noticed that the part was on the incorrect line. I corrected both of the lines with the correct parts. I called the WPC and the person who answered told me that the request should disappear the next day....
Re: Part return request, however part was on the wrong line - 02/27/2013
... my experience they are overwhelmed with the tasks that they have and the tsb ( 99-00-89-019H) on parts return requests tells us to fill out the waiver and send it to our DMA. If a request goes beyond the red and is debited back the DMA has to go to his...
UNCOVERED PART CAUSING FAILURE OF COVERED PART - 10/18/2016
I'm pretty sure I've seen a bulletin that addresses a bunch of concerns with covered and uncovered part failure scenarios but I can't put my fingers on it. Does anybody know of this bulletin or where the info is in the P&P or Warranty Manuals...
Part Warrant with a Non GM part - 05/10/2018
I have a vehicle that has been in and the coolant air bleed pipe replaced, vehicle is back in with a leak, this time it is the o-ring. (non- GM part) can this be claied as a part warranty?
If No Causal Part Number is Available - 01/19/2012
Just as we have become familiar with using the correct labour operation to identify what failed in a vehicle; the part that caused the failure must also be identified as well. When a transaction is submitted, the part that caused the failure is identified...
Warranty Parts Expediting - 08/05/2014
Warranty Parts Expediting is a program designed to reimburse Service Agents the costs involved in obtaining needed warranty parts. The intent of this program is to improve customer satisfaction and reduce comebacks by repairing the concern at the initial...
Causal Part Description - 01/21/2015
When submitting a warranty transaction that involves parts, it is a requirement to select the part that was determined to be the one that caused the failure. This is a requirement even if there is only one part charged out on the job card. The technician...
Up Assembly Process - 01/27/2021
When GM Customer Care and Aftersales (CCA) is unable to fulfill a parts order within a reasonable amount of time on an open SPAC case, CCA may ship an alternate part or an up assembly (assembly/unit/kit, which contains the specific part needed) if one...
3 's - 05/29/2019
The cause and correction statement of the job card should reflect the causal part associated with the failure. If the causal part is not one of the parts charged out on the job card, the causal part must still be identified in GWM by either a description...
Selecting the Correct Labor Operation - 04/08/2016
... summarize what is found in the manual. A labor operation should be chosen based on the causal part when a part has been replaced. Each customer concern should result in one repair line, unless otherwise directed by a service bulletin.If the...
GM Parts Ordering - 04/28/2016
Parts are ordered by a GM service agent in a variety of ways: DRO (Daily Replenishment Order), is the standard way of ordering parts for the service agent's stock of parts. Parts ordered DRO will be assigned to the first stocking location in the ...
Parts and Causal Parts - 02/04/2010
A new feature of Global Warranty Management is the display of all the part numbers used in a repair. Previously, when there was more than one part charged out for the repair, the part number of the part that was determined to have caused the failure was...
Same Day Repairs - 04/12/2013
... at the very least, by the end of the day. The changes GM has made involve recommending the right parts to stock and making it easier to get those parts to the dealership when they are not in stock. These actions will help you exceed your customer's expectations. The...
Warranty Briefs: The Causal Part - 08/13/2018
... identifies the repair performed by the technician with the corresponding labor time and part(s) required to resolve the concern. The selection of the primary labor operation for the repair and indication of the causal part ultimately tell the story of...
The Photo Return Process - 02/23/2022
The GM Part Photo Return Process is a new method to help reduce the cost and time it takes for key stakeholders within GM to receive information regarding the failed part replaced under warranty. The Part Photo Return process will allow dealers to take...
Warranty Coverage for Customer Purchased Parts & Accessories - 07/28/2016
GM Service Replacement parts are warrantied for 12 months, unlimited mileage. Labor is covered with this warranty if the part was purchased and installed at a GM dealership. If a part is sold over-the-counter, the warranty is on the part only. Labor is...
Dealer installed part warranty - 08/28/2019
The person I normally ask if off today...I have a rejected claim and upon research, it is a 'dealer installed' part warranty. The removed part and the newly installed part are not the same part #? Is that still OK for a part warranty? Or are...
Part Return Program - 12/15/2011
The Warranty Parts Center and the part return program is an essential process that leads to better vehicle quality, benefiting everyone from part suppliers to service agents, but more importantly the customers who choose to buy GM vehicles. Anyone involved...
The Correct Causal Part - 01/23/2017
Error Code 068 – Causal Part xx is not a Compatible Part for Labor Code xx may occur when it appears that the incorrect causal part was chosen based on the labor operation submitted. The reject cannot be authorized by service management or the WSC....
Choosing the correct Labor Operation Code? - 02/21/2017
... still confusing to me. I was just reading the Global Warranty User's Manual and am in 3.4.6 Parts section. It says,h. Causal Part NumberIf one of the parts used in the repair and submitted on the transaction is not identified as the causal...
Parts and Accessories Warranty Coverage - 07/03/2013
Coverage under the GM Service Replacement Parts and Accessories warranty changed at the beginning of this year to 12 months, unlimited mileage for installed parts. Coverage for parts sold over the counter is 12 months as well. This change is very beneficial...
What Would You Do - 11/19 - 10/23/2019
The following OTC part warranty issue was presented on the forum. For those members that are not active in the online community, you may also find yourself intrigued by this scenario.A GM dealer sold an OEM part to an independent service repair facility....
Reject of the Month: Part Number Predicaments - 06/08/2011
When it comes to warranty, part numbers are an important part of the equation. Having the right parts documented on each job card, on the correct line can make all the difference between a transaction that pays and one that rejects. Getting the...
Up Assemblies - 06/26/2019
When GM Customer Care and Aftersales is unable to fulfill a parts order within a reasonable amount of time on an open SPAC case, GM CCA may ship an alternate part or an up assembly if one is available. The assembly will contain the specific part needed....
The Parts Policies & Procedures Manual - 10/27/2020
The Parts Policies and Procedures Manual is available within the Sales, Service, & Parts Policy and Procedures application in GlobalConnect. Most warranty administrators are familiar with the Service Policies and Procedures Manual, as well as the...
Incompatible Part - 06/23/2020
Error 067: Part 000000000095328053 is not a compatible part for labor code 1431680. When you get this reject you have three options to correct it. Take the part off the transaction and write it off. Take the part off the transaction and create...
Over the Counter Parts Warranty - 04/29/2020
Most GM parts that are sold over-the-counter carry a 24 month warranty on that part. Labor and towing are not covered. Prior to an over-the-counter part warranty sale, the dealer must inspect the part for defects. If a defect is found, the part...
Assembly Details in EPC - 08/30/2021
Use EPC to find out which parts are included with an assembly part number, and which are not. Enter the VIN in EPC and the part number associated with the assembly. Right click on the part number to bring up a popup window to click the “Part Detail...
Part Number Requests - 09/04/2013
How does your parts department handle calls from customers who just want the part number, but not the price, so they can purchase the part they need elsewhere? These types of calls come from people who are doing their own research to find the part at...
WPC Parts Return Program - 10/26/2016
The Warranty Parts Center and the part return program is an essential process that leads to better vehicle quality, benefiting everyone from part suppliers to service agents, but more importantly, the customers who choose to buy GM vehicles. Anyone involved...
Over the counter defective part return without replacement - 10/10/2019
I have a situation where an over the counter part was sold to and installed by a third party independant garage. The vehicle had an issue after repair and was out of town. The owner had the vehicle repaired out of town with same part...
Forum - 10/28/2020
You must use the 88865245 part#, the warranty system does not recognize the Delco part number.
What Would You Do - 01/21 - 12/29/2020
... to be originating from the power steering gear housing. Since the component was within the part warranty time limit, the component was replaced and a ZPTI transaction submitted for warranty reimbursement. Due to the transaction expense, the...
Forum - 04/27/2022
I just tried doing a manual entry in Edge, you can type in the causal part field and you can do it with one part, but if you clear the causal part field and type in a part number you still cannot add another part and if you hit the radio button for causal...
Forum - 02/09/2018
I have been given the runaround before. But earlier this week I had a claim with a part incompatibility issue, and my WSC rep informed me that if I get that error with only one part on the ticket, to deselect the part as the causal part and enter a causal...
Re: LEAK TESTING - 02/20/2008
THE PART# FOR DYE WONT REJECT FOR PART# NOT APPLICABLE TO LABOR OP ???
Re: 04-06-03-013A CLARIFICATION - 03/17/2008
Rhonda, I've been told that you don't claim the "deepest" failed part or even the most expensive failed part on the line. If a $10 part took out a $250 part you have to claim the $10 part so GM knows what the real failed part was. The $250 part didn't...
Parts Sold Over-The-Counter - 07/02/2012
GM Parts and Accessories installed at a GM dealership always have at least a 12-month/12,000 mile warranty. A part that is sold over-the-counter has warranty coverage of 12 months; mileage is not a factor. Coverage for those parts installed at the dealership...
Part Return Process - 03/21/2017
The service agent has specific requirements that must be followed to ensure that the part return process runs smoothly. If these processes are not followed, a debit may result – not just a debit of the part that was not returned appropriately, but...
Reject of the Month - Error code 067, 068, 072 - 02/21/2019
Excessive and Incompatible Parts: A labor operation that coincides with a replaced part has a limit associated with the part expense it will support. The system is also configured to only accept parts that are compatible to the labor operation. If...
Bulletin 18-NA-146 - 05/22/2018
A new bulletin was created last month to stress the importance of identifying the correct causal part in warranty repairs and to address the proper labor operation choice in some unique situations. In most warranty repairs, the causal part is readily...
The person I normally ask if off today...I have a rejected claim and upon research, it is a 'dealer installed' part warranty. The removed part and the newly installed part are not the same part #? Is that still OK for a part warranty? Or are...
Part Return Program - 12/15/2011
The Warranty Parts Center and the part return program is an essential process that leads to better vehicle quality, benefiting everyone from part suppliers to service agents, but more importantly the customers who choose to buy GM vehicles. Anyone involved...
The Correct Causal Part - 01/23/2017
Error Code 068 – Causal Part xx is not a Compatible Part for Labor Code xx may occur when it appears that the incorrect causal part was chosen based on the labor operation submitted. The reject cannot be authorized by service management or the WSC....
Choosing the correct Labor Operation Code? - 02/21/2017
... still confusing to me. I was just reading the Global Warranty User's Manual and am in 3.4.6 Parts section. It says,h. Causal Part NumberIf one of the parts used in the repair and submitted on the transaction is not identified as the causal...
Parts and Accessories Warranty Coverage - 07/03/2013
Coverage under the GM Service Replacement Parts and Accessories warranty changed at the beginning of this year to 12 months, unlimited mileage for installed parts. Coverage for parts sold over the counter is 12 months as well. This change is very beneficial...
What Would You Do - 11/19 - 10/23/2019
The following OTC part warranty issue was presented on the forum. For those members that are not active in the online community, you may also find yourself intrigued by this scenario.A GM dealer sold an OEM part to an independent service repair facility....
Reject of the Month: Part Number Predicaments - 06/08/2011
When it comes to warranty, part numbers are an important part of the equation. Having the right parts documented on each job card, on the correct line can make all the difference between a transaction that pays and one that rejects. Getting the...
Up Assemblies - 06/26/2019
When GM Customer Care and Aftersales is unable to fulfill a parts order within a reasonable amount of time on an open SPAC case, GM CCA may ship an alternate part or an up assembly if one is available. The assembly will contain the specific part needed....
The Parts Policies & Procedures Manual - 10/27/2020
The Parts Policies and Procedures Manual is available within the Sales, Service, & Parts Policy and Procedures application in GlobalConnect. Most warranty administrators are familiar with the Service Policies and Procedures Manual, as well as the...
Incompatible Part - 06/23/2020
Error 067: Part 000000000095328053 is not a compatible part for labor code 1431680. When you get this reject you have three options to correct it. Take the part off the transaction and write it off. Take the part off the transaction and create...
Over the Counter Parts Warranty - 04/29/2020
Most GM parts that are sold over-the-counter carry a 24 month warranty on that part. Labor and towing are not covered. Prior to an over-the-counter part warranty sale, the dealer must inspect the part for defects. If a defect is found, the part...
Assembly Details in EPC - 08/30/2021
Use EPC to find out which parts are included with an assembly part number, and which are not. Enter the VIN in EPC and the part number associated with the assembly. Right click on the part number to bring up a popup window to click the “Part Detail...
Part Number Requests - 09/04/2013
How does your parts department handle calls from customers who just want the part number, but not the price, so they can purchase the part they need elsewhere? These types of calls come from people who are doing their own research to find the part at...
WPC Parts Return Program - 10/26/2016
The Warranty Parts Center and the part return program is an essential process that leads to better vehicle quality, benefiting everyone from part suppliers to service agents, but more importantly, the customers who choose to buy GM vehicles. Anyone involved...
Over the counter defective part return without replacement - 10/10/2019
I have a situation where an over the counter part was sold to and installed by a third party independant garage. The vehicle had an issue after repair and was out of town. The owner had the vehicle repaired out of town with same part...
Forum - 10/28/2020
You must use the 88865245 part#, the warranty system does not recognize the Delco part number.
What Would You Do - 01/21 - 12/29/2020
... to be originating from the power steering gear housing. Since the component was within the part warranty time limit, the component was replaced and a ZPTI transaction submitted for warranty reimbursement. Due to the transaction expense, the...
Forum - 04/27/2022
I just tried doing a manual entry in Edge, you can type in the causal part field and you can do it with one part, but if you clear the causal part field and type in a part number you still cannot add another part and if you hit the radio button for causal...
Forum - 02/09/2018
I have been given the runaround before. But earlier this week I had a claim with a part incompatibility issue, and my WSC rep informed me that if I get that error with only one part on the ticket, to deselect the part as the causal part and enter a causal...
Re: LEAK TESTING - 02/20/2008
THE PART# FOR DYE WONT REJECT FOR PART# NOT APPLICABLE TO LABOR OP ???
Re: 04-06-03-013A CLARIFICATION - 03/17/2008
Rhonda, I've been told that you don't claim the "deepest" failed part or even the most expensive failed part on the line. If a $10 part took out a $250 part you have to claim the $10 part so GM knows what the real failed part was. The $250 part didn't...
Parts Sold Over-The-Counter - 07/02/2012
GM Parts and Accessories installed at a GM dealership always have at least a 12-month/12,000 mile warranty. A part that is sold over-the-counter has warranty coverage of 12 months; mileage is not a factor. Coverage for those parts installed at the dealership...
Part Return Process - 03/21/2017
The service agent has specific requirements that must be followed to ensure that the part return process runs smoothly. If these processes are not followed, a debit may result – not just a debit of the part that was not returned appropriately, but...
Reject of the Month - Error code 067, 068, 072 - 02/21/2019
Excessive and Incompatible Parts: A labor operation that coincides with a replaced part has a limit associated with the part expense it will support. The system is also configured to only accept parts that are compatible to the labor operation. If...
Bulletin 18-NA-146 - 05/22/2018
A new bulletin was created last month to stress the importance of identifying the correct causal part in warranty repairs and to address the proper labor operation choice in some unique situations. In most warranty repairs, the causal part is readily...
Parts and Accessories and Lifetime Parts Warranty - 01/10/2014
It has been a year since GM changed the Parts and Accessories warranty from 12 months or 12,000 miles to 12 months, regardless of mileage. It has been a year as well since changes were made to the Limited Lifetime Parts warranty. The Parts and Accessories...
Bulk Part Pricing - 07/03/2013
On June 10, 2013, Administrative Message G_0000167773 was issued with the latest GM Bulk Part Pricing information. Certain parts are purchased from GM in bulk packaging, and those bulk part prices are loaded into GWM in smaller billable quantities (the...
Warranty Parts Center - 10/26/2016
The WPC process is the common method used to obtain parts replaced by GM Service Agents. The process enables Engineering, Suppliers, GM Supplier Quality, Production Plant, Assembly Plant and Brand Quality Management personnel to perform root cause analysis...
Up Assemblies (UPDATED) - 07/23/2018
... on the Transaction Summary Report. The notification stated that SPAC was involved in a warranty part order delay and resolved the issue by fulfilling the order with an up assembly. The dealer was billed the full cost of the part shipped by CCA and SPAC,...
Reject of the Month - May 2020 - 04/29/2020
... non-descriptive, and/or non-existent comments that do not support the repair performed and/or the parts replaced are common errors encountered by the service and warranty team. To remedy this issue, encourage service advisors, managers, and/or warranty...
WPC Part Returns-Fluids - 05/02/2012
As a component of the part return process, dealers are to send all parts associated with the repair. It may be necessary to utilize the part waiver process in the event that a request is received for a repair that a closest to operation was chosen and...
Chrome Handle Conundrum - 10/13/2010
... there remains some concern over the proper way to complete and submit these repair claims. The part of the process that produces the most conflict is the parts used for the repair. The only part(s) used for this repair should be the Handle Kit Part #...
Part Rejects - 04/03/2014
Part replacement labour operations support a finite dollar amount and anything over that unknown amount will cause a reject. The reject, 072: total parts amount exceeds the allowance for labour code 1234567, can be corrected at the dealership level with ...
WPC Parts Return program - 03/09/2022
The Warranty Parts Center and part return program is an essential process that leads to better vehicle quality, benefiting everyone from part suppliers to service agents, but more importantly the customers who choose to buy GM vehicles. Anyone involved...
Swapping Components between Vehicles - 01/22/2018
GM recognizes that taking a known good part from a stock vehicle to aid in diagnosing a defect in a customer’s vehicle can be very useful in determining what part needs to be replaced to correct a customer’s concern. However, the part that...
Swapping Components between Vehicles - 01/21/2019
GM recognizes that taking a known, good part from a stock vehicle to aid in diagnosing a defect in a customer’s vehicle can be very useful in determining what part needs to be replaced to correct a customer’s concern. However, the part...
GCUS-9-15478 Electronic Exchange Program effective 01/01/2024 - 12/24/2023
The parts department now orders and pays for the part. Which means a P.O. will be issued for the invoice. Do I submit this invoice price in NIA adm allowance field? The bulletin also states the part number is submitted. Is that for the causal...
Analyzing Warranty Parts - 02/04/2010
The Warranty Parts Center has been an important part of GM's business model since 1996. Parts are requested for return to better understand and help resolve product issues and are analyzed to determine the root cause failure. Parts and associated documentation...
Service Agent Trade Indicator - 02/04/2010
If a part is not available through normal distribution channels the service agent has the option to acquire the part from a local source. If this becomes necessary the service agent must check the Service Agent Trade box. Additionally, the part quantity,...
Fluids and Non-GM Parts - 06/30/2011
When submitting for fluids and/or non-GM parts, enter the appropriate part number(s) in the parts field of the transaction. The part pricing must accompany a non-GM part entry. Denote the non-GM part by checking the non-GM part indicator with the tra...
Warranty Parts Center - 10/21/2022
The WPC process is the common method used to obtain parts replaced by GM Service Agents. The process enables Engineering, Suppliers, GM Supplier Quality, Production Plant, Assembly Plant and Brand Quality Management personnel to perform root cause analysis...
Warranty Parts Expediting - 05/25/2022
When a technician needs a part and the parts department doesn’t have the part in stock, dealers have options with getting the needed part sooner rather than later. GM has a program called Parts Expediting that provides dealers with the option...
Ignition Switch Parts Return Request - 06/06/2014
... to Global Message G_0000192928, dated 5/30/2014, which may be used to identify recall transaction parts that are still within the 15-day retention period. There are no separate part return requests from the WPC in Global for ignition switch recall transactions...
Part Return - 08/10/2010
The Part Return Process was developed to facilitate movement of parts from the service agent to GM. The process normally involves sending the parts to the Warranty Parts Center. In some cases, parts may be shipped directly to an engineering facility or...
A Pending Debit - 12/15/2011
The Warranty Parts Center parts return program is an important process for GM that allows a better understanding of vehicle product issues. This program is far from new; dealers have been asked to return parts to the center for analysis for many years....
Reject of the Month - June 2020 - 05/29/2020
Our focus this month revolves around avoiding a Warranty Part Center debit. There are a few instances where a GWM Part Return Required Request cannot be fulfilled, such as a labor only repair, fluid-add only, or the part was missing when the vehicle was...
Part Warranty Exceptions - 03/27/2020
Most GM parts have a 24-month, unlimited mileage warranty whether installed or sold over the counter as a customer pay transaction. For a comprehensive list of GM and ACDelco part warranties, refer to the Quick Reference Chart found in the Warranty Administration...
Part Quantities - 09/22/2020
The maximum part quantity that may be entered in the part quantity field of the warranty transaction is 99. To account for quantities that exceed 99, e.g. R1234YF, submit the quantity that exceeds 99 in the miscellaneous net item field. It may be necessary...
Goodwill Tools (Part I) - 01/27/2021
... GM Card For fleet/commercial vehicles For trade assist, product allegations, BBB, legal, or 3rd party intervention For any fuel economy complaints For APR/lease dealer cash adjustments For modifying vehicle content or adding non-GM approved parts/accessories There...
Goodwill Tools (Part II) - 02/25/2021
(Click here for Part 1 of this article) There are other Goodwill Tools that are processed via the Global Warranty Management (GWM) System using a labor operation. Spontaneous Goodwill Maintenance (Labor Op 0600343) reimburses dealers for providing a complimentary...
It has been a year since GM changed the Parts and Accessories warranty from 12 months or 12,000 miles to 12 months, regardless of mileage. It has been a year as well since changes were made to the Limited Lifetime Parts warranty. The Parts and Accessories...
Bulk Part Pricing - 07/03/2013
On June 10, 2013, Administrative Message G_0000167773 was issued with the latest GM Bulk Part Pricing information. Certain parts are purchased from GM in bulk packaging, and those bulk part prices are loaded into GWM in smaller billable quantities (the...
Warranty Parts Center - 10/26/2016
The WPC process is the common method used to obtain parts replaced by GM Service Agents. The process enables Engineering, Suppliers, GM Supplier Quality, Production Plant, Assembly Plant and Brand Quality Management personnel to perform root cause analysis...
Up Assemblies (UPDATED) - 07/23/2018
... on the Transaction Summary Report. The notification stated that SPAC was involved in a warranty part order delay and resolved the issue by fulfilling the order with an up assembly. The dealer was billed the full cost of the part shipped by CCA and SPAC,...
Reject of the Month - May 2020 - 04/29/2020
... non-descriptive, and/or non-existent comments that do not support the repair performed and/or the parts replaced are common errors encountered by the service and warranty team. To remedy this issue, encourage service advisors, managers, and/or warranty...
WPC Part Returns-Fluids - 05/02/2012
As a component of the part return process, dealers are to send all parts associated with the repair. It may be necessary to utilize the part waiver process in the event that a request is received for a repair that a closest to operation was chosen and...
Chrome Handle Conundrum - 10/13/2010
... there remains some concern over the proper way to complete and submit these repair claims. The part of the process that produces the most conflict is the parts used for the repair. The only part(s) used for this repair should be the Handle Kit Part #...
Part Rejects - 04/03/2014
Part replacement labour operations support a finite dollar amount and anything over that unknown amount will cause a reject. The reject, 072: total parts amount exceeds the allowance for labour code 1234567, can be corrected at the dealership level with ...
WPC Parts Return program - 03/09/2022
The Warranty Parts Center and part return program is an essential process that leads to better vehicle quality, benefiting everyone from part suppliers to service agents, but more importantly the customers who choose to buy GM vehicles. Anyone involved...
Swapping Components between Vehicles - 01/22/2018
GM recognizes that taking a known good part from a stock vehicle to aid in diagnosing a defect in a customer’s vehicle can be very useful in determining what part needs to be replaced to correct a customer’s concern. However, the part that...
Swapping Components between Vehicles - 01/21/2019
GM recognizes that taking a known, good part from a stock vehicle to aid in diagnosing a defect in a customer’s vehicle can be very useful in determining what part needs to be replaced to correct a customer’s concern. However, the part...
GCUS-9-15478 Electronic Exchange Program effective 01/01/2024 - 12/24/2023
The parts department now orders and pays for the part. Which means a P.O. will be issued for the invoice. Do I submit this invoice price in NIA adm allowance field? The bulletin also states the part number is submitted. Is that for the causal...
Analyzing Warranty Parts - 02/04/2010
The Warranty Parts Center has been an important part of GM's business model since 1996. Parts are requested for return to better understand and help resolve product issues and are analyzed to determine the root cause failure. Parts and associated documentation...
Service Agent Trade Indicator - 02/04/2010
If a part is not available through normal distribution channels the service agent has the option to acquire the part from a local source. If this becomes necessary the service agent must check the Service Agent Trade box. Additionally, the part quantity,...
Fluids and Non-GM Parts - 06/30/2011
When submitting for fluids and/or non-GM parts, enter the appropriate part number(s) in the parts field of the transaction. The part pricing must accompany a non-GM part entry. Denote the non-GM part by checking the non-GM part indicator with the tra...
Warranty Parts Center - 10/21/2022
The WPC process is the common method used to obtain parts replaced by GM Service Agents. The process enables Engineering, Suppliers, GM Supplier Quality, Production Plant, Assembly Plant and Brand Quality Management personnel to perform root cause analysis...
Warranty Parts Expediting - 05/25/2022
When a technician needs a part and the parts department doesn’t have the part in stock, dealers have options with getting the needed part sooner rather than later. GM has a program called Parts Expediting that provides dealers with the option...
Ignition Switch Parts Return Request - 06/06/2014
... to Global Message G_0000192928, dated 5/30/2014, which may be used to identify recall transaction parts that are still within the 15-day retention period. There are no separate part return requests from the WPC in Global for ignition switch recall transactions...
Part Return - 08/10/2010
The Part Return Process was developed to facilitate movement of parts from the service agent to GM. The process normally involves sending the parts to the Warranty Parts Center. In some cases, parts may be shipped directly to an engineering facility or...
A Pending Debit - 12/15/2011
The Warranty Parts Center parts return program is an important process for GM that allows a better understanding of vehicle product issues. This program is far from new; dealers have been asked to return parts to the center for analysis for many years....
Reject of the Month - June 2020 - 05/29/2020
Our focus this month revolves around avoiding a Warranty Part Center debit. There are a few instances where a GWM Part Return Required Request cannot be fulfilled, such as a labor only repair, fluid-add only, or the part was missing when the vehicle was...
Part Warranty Exceptions - 03/27/2020
Most GM parts have a 24-month, unlimited mileage warranty whether installed or sold over the counter as a customer pay transaction. For a comprehensive list of GM and ACDelco part warranties, refer to the Quick Reference Chart found in the Warranty Administration...
Part Quantities - 09/22/2020
The maximum part quantity that may be entered in the part quantity field of the warranty transaction is 99. To account for quantities that exceed 99, e.g. R1234YF, submit the quantity that exceeds 99 in the miscellaneous net item field. It may be necessary...
Goodwill Tools (Part I) - 01/27/2021
... GM Card For fleet/commercial vehicles For trade assist, product allegations, BBB, legal, or 3rd party intervention For any fuel economy complaints For APR/lease dealer cash adjustments For modifying vehicle content or adding non-GM approved parts/accessories There...
Goodwill Tools (Part II) - 02/25/2021
(Click here for Part 1 of this article) There are other Goodwill Tools that are processed via the Global Warranty Management (GWM) System using a labor operation. Spontaneous Goodwill Maintenance (Labor Op 0600343) reimburses dealers for providing a complimentary...
GM Service Replacement Part Warranties - 02/25/2021
Most GM service replacement parts replaced at a GM dealership carry a 24-month, unlimited mileage warranty. If the part fails within this warranty period, parts and labor, as well as towing, if necessary, are covered. If the part was sold over the counter,...
100% Policy and Part Warranties - 02/25/2021
Take note of the following parts and accessories warranty policies that apply in situations when a Policy Decision has been made, as well as a few other policies associated with part warranty transactions. GM Dealer Parts and Accessories Warranty...
WPC Part Return - 07/27/2021
When logging into the UPS Complete View Returns interface (GM Warranty Part Returns – UPS Shipping Interface) dealer login credentials, BAC Code, and Transaction Number are required. For login dealers are to enter “WPC” for the company...
Part Warranty Coverage - 12/19/2018
All GM Service Replacement parts, when installed at a GM dealership as part of a customer pay repair or sold over the counter, have a 24-month, unlimited mileage warranty when installed on or after April 1st, 2018. Subsequent replacements under this warranty...
Unavailable Original Equipment Part - 01/21/2019
... required, prior to performing repairs, for the use of any non-GM supplied, new or remanufactured part used when performing a warranty, policy, field action repair, or any other vehicle service paid for in part, or full, by GM. The service agent must...
Part Return Waiver Form - 03/26/2018
When the Warranty Parts Center requests the return of parts for evaluation, all parts associated with the transaction must be returned, except any fluids or chemicals used in the repair. If you receive a request to return a part, but that part fell...
Battery Part Numbers - 04/23/2018
Bulletin 15-06-03-002 has been updated to include information on providing feedback and also details within the battery part number, CCA, and battery type table. Feedback should be submitted to the parts catalog using the Contact Us link within the EPC...
Non-GM Part - 08/27/2019
DMA pre-approval is required for the use of any non-GM supplied new or remanufactured part. If an original equipment part is not available, and the use of a non-GM part is approved, the service agent is to obtain comparable parts and indicate on the job...
Part Retention Update - 05/29/2019
Share with the Parts Department! Effective with job cards dated on/after June 1, 2019, parts replaced as the result of a field action must only be retained for a 3-day period. This retention period aligns with the retention period for core parts. The...
Non-GM Part - 05/29/2020
If the decision is made to use a non-GM part on a vehicle that is under warranty, Wholesale Pre-Approval is required by submitting a request through the Aftersales Empowerment Portal. Approval must be obtained prior to repairs. If the request is approved...
Warranty Part Tagging - 02/27/2020
The actual tagging of warranty parts is no longer a requirement. Dealers are instructed to legibly document the job card number on the box or part, or through any other means to easily and accurately identify the correct warranty part if the part is requested...
100% Policy and Part Warranties - 02/27/2020
Take note of the following parts and accessories warranty policies that apply in situations when a Policy Decision has been made, as well as a few other part warranty policies. GM Dealer Parts and Accessories Warranty _ Parts P&P Article 1.1.1:...
Over-The-Counter Part Warranties - 10/01/2013
Service management is required to approve all part warranties, including those sold over-the-counter. When a customer returns a part they claim is defective, service management must be involved and approve the part warranty transaction. Since most parts...
Warranty Part Center Documentation - 12/19/2014
The process of sending parts to the Warranty Parts Center when requested is time consuming. GM recognizes this fact and allows for up to 0.3 labour hour reimbursement for the trouble. This time is claimed by adjusting the accepted job card transaction...
Part Returns for Recalls 14030 and 14187 - 11/25/2014
When requested, specific components must be returned to the WPC for recalls 14030 and 14187. The following lists which part(s) to return for each recall:Recall 14030 Side Impact Airbag Connector: Return the yellow connector that is removed as a result...
Part Return for Recall 14305: - 10/31/2014
There are specific part return instructions for the driver front airbag modules replaced as part of safety recall 14305. The recall involves certain 2013-2014 Chevrolet Cruze vehicles. The airbag must be returned to the supplier as instructed and not...
Part Failures During The Same Repair Visit - 10/03/2014
Occasionally, a part that is installed to replace a defective part ends up being defective too. When this situation is a warranty repair, do not add a line to the job card for the second repair and do not open a new job card. All parts and labour should...
Core Price Change - 06/30/2015
On June 5, 2015, the $100 core price for part number 25958410 (exhaust pipe assembly) was eliminated. This part was replaced as part of recall 14523 that affects certain 2008-2009 Chevrolet Corvette vehicles equipped with a 6.2L engine and California...
Part Status - 09/27/2016
Have you received a WPC debit and aren't sure why?Access "Parts Status" to review and follow the history of a requested part or job card from when it was requested for return, to payment or debit.Example Parts Status History:Parts StatusDateUser IDComments240...
Part Names - 08/23/2016
When the technician calls a part by one name and the parts department calls it by another, it can be difficult to find the accurate labor operation from the LTG. GM Electronic Parts Information (EPIC) is a quick resource to finding the most accurate "name"...
Labor Operations and the Causal Part - 08/23/2016
... approval. Only then can the technician clock on the job card to begin their diagnosis. The fourth part of the approval process, the explanation, will not be determined until after the technician has made a diagnosis. Once a diagnosis is made, the...
Consumer Part Warranty - 09/27/2016
... mile warranty, whichever comes first. These three components are covered under the Consumer Parts and Accessories warranty when purchased as a retail transaction. The warranty also is applicable for parts replaced under a service contract. It is a Federal...
Part Warranty Coverage on Seals and Gaskets - 03/01/2016
GM parts and accessories that are purchased and installed on a customer's vehicle carry warranty coverage for 12 months and unlimited miles. Warranty reimbursement is accomplished by submitting transaction type ZPTI and entering the previous job card...
Empowerment Part II - 03/21/2017
... the years. The following provides the definitions of each of these keywords: This is the second part of the Empowerment article series that began in the March edition of the Warranty News. Other Tools: In some cases it may be more appropriate to...
Part Return Process - 04/17/2017
... to make sure it is charged out and claimed correctly. When the technician uses a portion of a bulk part on a warranty repair, the parts department must identify the bulk part number on the job card and entered in the parts field of the transaction. Bulk...
Most GM service replacement parts replaced at a GM dealership carry a 24-month, unlimited mileage warranty. If the part fails within this warranty period, parts and labor, as well as towing, if necessary, are covered. If the part was sold over the counter,...
100% Policy and Part Warranties - 02/25/2021
Take note of the following parts and accessories warranty policies that apply in situations when a Policy Decision has been made, as well as a few other policies associated with part warranty transactions. GM Dealer Parts and Accessories Warranty...
WPC Part Return - 07/27/2021
When logging into the UPS Complete View Returns interface (GM Warranty Part Returns – UPS Shipping Interface) dealer login credentials, BAC Code, and Transaction Number are required. For login dealers are to enter “WPC” for the company...
Part Warranty Coverage - 12/19/2018
All GM Service Replacement parts, when installed at a GM dealership as part of a customer pay repair or sold over the counter, have a 24-month, unlimited mileage warranty when installed on or after April 1st, 2018. Subsequent replacements under this warranty...
Unavailable Original Equipment Part - 01/21/2019
... required, prior to performing repairs, for the use of any non-GM supplied, new or remanufactured part used when performing a warranty, policy, field action repair, or any other vehicle service paid for in part, or full, by GM. The service agent must...
Part Return Waiver Form - 03/26/2018
When the Warranty Parts Center requests the return of parts for evaluation, all parts associated with the transaction must be returned, except any fluids or chemicals used in the repair. If you receive a request to return a part, but that part fell...
Battery Part Numbers - 04/23/2018
Bulletin 15-06-03-002 has been updated to include information on providing feedback and also details within the battery part number, CCA, and battery type table. Feedback should be submitted to the parts catalog using the Contact Us link within the EPC...
Non-GM Part - 08/27/2019
DMA pre-approval is required for the use of any non-GM supplied new or remanufactured part. If an original equipment part is not available, and the use of a non-GM part is approved, the service agent is to obtain comparable parts and indicate on the job...
Part Retention Update - 05/29/2019
Share with the Parts Department! Effective with job cards dated on/after June 1, 2019, parts replaced as the result of a field action must only be retained for a 3-day period. This retention period aligns with the retention period for core parts. The...
Non-GM Part - 05/29/2020
If the decision is made to use a non-GM part on a vehicle that is under warranty, Wholesale Pre-Approval is required by submitting a request through the Aftersales Empowerment Portal. Approval must be obtained prior to repairs. If the request is approved...
Warranty Part Tagging - 02/27/2020
The actual tagging of warranty parts is no longer a requirement. Dealers are instructed to legibly document the job card number on the box or part, or through any other means to easily and accurately identify the correct warranty part if the part is requested...
100% Policy and Part Warranties - 02/27/2020
Take note of the following parts and accessories warranty policies that apply in situations when a Policy Decision has been made, as well as a few other part warranty policies. GM Dealer Parts and Accessories Warranty _ Parts P&P Article 1.1.1:...
Over-The-Counter Part Warranties - 10/01/2013
Service management is required to approve all part warranties, including those sold over-the-counter. When a customer returns a part they claim is defective, service management must be involved and approve the part warranty transaction. Since most parts...
Warranty Part Center Documentation - 12/19/2014
The process of sending parts to the Warranty Parts Center when requested is time consuming. GM recognizes this fact and allows for up to 0.3 labour hour reimbursement for the trouble. This time is claimed by adjusting the accepted job card transaction...
Part Returns for Recalls 14030 and 14187 - 11/25/2014
When requested, specific components must be returned to the WPC for recalls 14030 and 14187. The following lists which part(s) to return for each recall:Recall 14030 Side Impact Airbag Connector: Return the yellow connector that is removed as a result...
Part Return for Recall 14305: - 10/31/2014
There are specific part return instructions for the driver front airbag modules replaced as part of safety recall 14305. The recall involves certain 2013-2014 Chevrolet Cruze vehicles. The airbag must be returned to the supplier as instructed and not...
Part Failures During The Same Repair Visit - 10/03/2014
Occasionally, a part that is installed to replace a defective part ends up being defective too. When this situation is a warranty repair, do not add a line to the job card for the second repair and do not open a new job card. All parts and labour should...
Core Price Change - 06/30/2015
On June 5, 2015, the $100 core price for part number 25958410 (exhaust pipe assembly) was eliminated. This part was replaced as part of recall 14523 that affects certain 2008-2009 Chevrolet Corvette vehicles equipped with a 6.2L engine and California...
Part Status - 09/27/2016
Have you received a WPC debit and aren't sure why?Access "Parts Status" to review and follow the history of a requested part or job card from when it was requested for return, to payment or debit.Example Parts Status History:Parts StatusDateUser IDComments240...
Part Names - 08/23/2016
When the technician calls a part by one name and the parts department calls it by another, it can be difficult to find the accurate labor operation from the LTG. GM Electronic Parts Information (EPIC) is a quick resource to finding the most accurate "name"...
Labor Operations and the Causal Part - 08/23/2016
... approval. Only then can the technician clock on the job card to begin their diagnosis. The fourth part of the approval process, the explanation, will not be determined until after the technician has made a diagnosis. Once a diagnosis is made, the...
Consumer Part Warranty - 09/27/2016
... mile warranty, whichever comes first. These three components are covered under the Consumer Parts and Accessories warranty when purchased as a retail transaction. The warranty also is applicable for parts replaced under a service contract. It is a Federal...
Part Warranty Coverage on Seals and Gaskets - 03/01/2016
GM parts and accessories that are purchased and installed on a customer's vehicle carry warranty coverage for 12 months and unlimited miles. Warranty reimbursement is accomplished by submitting transaction type ZPTI and entering the previous job card...
Empowerment Part II - 03/21/2017
... the years. The following provides the definitions of each of these keywords: This is the second part of the Empowerment article series that began in the March edition of the Warranty News. Other Tools: In some cases it may be more appropriate to...
Part Return Process - 04/17/2017
... to make sure it is charged out and claimed correctly. When the technician uses a portion of a bulk part on a warranty repair, the parts department must identify the bulk part number on the job card and entered in the parts field of the transaction. Bulk...
WPC Part Returns - 01/23/2017
... outward. The bag containing required documentation must be securely attached to the appropriate part....
Empowerment Part I - 02/17/2017
... warranty, but the repair is not the result of a defect in materials or workmanship. A 50% customer participation is recommended in these situations. Goodwill Transaction: When a situation arises where service management would like to offer the customer...
Prepare and Submit a Transaction - 02/17/2017
... of what is found in the manual. A labor operation should be selected based on the causal part when a part has been replaced. Each customer concern should result in one repair line, unless otherwise directed by a service bulletin. If the...
Warranty Part Retention - 10/24/2017
Parts replaced in a warranty repair must be turned into the parts department for retention. These parts must be retained for a minimum of 15 days from the paid date, unless directed otherwise by a GM representative. The exception to this policy is parts ...
Extensive Diagnosis-Part Ordered - 10/31/2023
... on the 2nd one. Or would you just wait and claim all of the diag time and repairs when the failed part is replaced on the 2nd RO?...
Incompatible part - 11/01/2023
... is no service management authorization code or approval required for an incompatible part reject. But an incompatible part is often an excessive part and authorization code P is required, along with service management signature, date, time, and...
Bulletin 16-NA-102 for part warranty - 11/02/2023
HiVehicle had the fuel system replaced under customer pay in 2022. Repair would be under a parts warranty. Just wondering if any one has used the bulletin labor op for a parts warranty? I am thinking to use the fuel injection pump LOP as that was the...
Part warranty off of a c/p line - 05/10/2023
So had a part warranty from an install off of the customer pay line. To me that is an add line, no ifs ands or buts... Seems a WSC person (we are in transion to a new one it seems) sent my claim back stating I need to "uncheck" the add line box...
Non GM part number - 05/18/2023
Is anyone else running into rejected due to non gm part number? I have gotten this response several times and I then confirmed with the parts department that the number in question is a GM number.
WARRANTY REPLACEMENT PART FAILED AFTER BUMPER-TO BUMPER EXPIRED - 05/25/2023
... they should be customer pay. The argument is that they should be claimed as a service installed part failure. Correct me if I am wrong, but the injectors that were replaced would have been covered for the remaining bumper -to-bumper, not 2yr, 24000 mile...
Part expediting on a recall - 07/19/2023
I...
Part warranty on older model vehicle - 01/28/2022
I have a several part warranty claims on a crate engine installed in a 1973 Chevy Caprice , Distributer and some leaking gaskets, how in the world do I find labor ops to use?
PART WARRANTY - 02/24/2022
IF YOU ARE SUBMITTING A PART WARRANTY FOR THE SECOND TIME, IS LABOR PAID, OR IS THE CUSTOMER RESPONSIBLE FOR THE LABORFormat: Other
PART WARRANTY - 02/24/2022
IF YOU ARE SUBMITTING A PART WARRANTY FOR THE SECOND TIME, IS LABOR PAID, OR IS THE CUSTOMER RESPONSIBLE FOR THE LABORFormat: Other
CPO part warranty - 06/10/2022
Since CPO is supposed to be an extension of the NVLW,,,does that then mean by extension that parts replaced under CPO carry the extended 12mth/unlimited miles parts warranty for parts replaced? all the reference material i can see kinda scoots around...
Part Failure During Same Visit - 11/29/2023
Occasionally a technician will replace a part in a warranty repair that turns out to be defective after installation during the same repair visit. If this happens, the part, that is replaced for the second time, as well as the associated labor time is...
Part Price Change - 10/25/2023
GM CCA implemented a price change effective November 1, 2023, on 6,583 parts. It was announced in October that the preliminary sales-weighted impact of the price change is 0.6%. There will also be 77 core charge revisions effective November 1, 2023. Global...
ZPTI Part Warranty Exceptions - 07/25/2023
Most GM and ACDelco parts sold and installed on a customer’s vehicle have a warranty of 24 months, unlimited mileage. There are some parts that have a lesser warranty and some that have a greater warranty, but the majority of GM and ACDelco parts...
Part Warranty Start Date - 06/26/2023
Part warranty transactions occur when a customer purchases a part over-the-counter or has that part installed at the dealership. The standard part warranty is 24 months, unlimited mileage. There are exceptions with some part warranty coverages outlined ...
Exhaust System Warranty Part Returns - 03/23/2023
Exhaust system replacements in 2020-23 Cadillac XT5, XT6 or GMC Acadia vehicles due to noise in the resonator or muffler(s), must be returned for testing for system improvements.
Reject of the Month - March 2023 - 02/28/2023
Error 072: Total parts amount exceeds the allowance for labor code 8463700 The owner of a 2019 Buick Enclave was experiencing a jerking feeling in the vehicle when accelerating slowly from a stop. The technician test drove the vehicle and felt a...
Part Warranty Clarification - 04/25/2023
This article is intended to clarify the rules regarding parts warranty coverage, including when a part fails during the part warranty coverage period. Parts replaced under the New Vehicle Limited Warranty or 100% Policy: Parts that are replaced...
Diagnosis Time When a Part was Ordered - 04/25/2023
When a technician diagnoses a vehicle that needs a part that the dealership does not stock, the parts department can attempt to buy the part from another local dealership or if not available, have the part express shipped to the dealership. The program...
Powertrain Components and Part Warranty - 03/23/2023
... months, whichever is greater. If a transfer case is replaced as a policy repair with the customer participating financially, the warranty on that repair receives the longer 3 year or 100,000 warranty coverage. You cannot collect payment from the customer...
Part Return Notification - 07/27/2022
The Part Return Process was developed to facilitate movement of parts from the service agent to GM. The process normally involves sending the parts to the Warranty Parts Center. In some cases, parts may be shipped directly to an engineering facility or...
... outward. The bag containing required documentation must be securely attached to the appropriate part....
Empowerment Part I - 02/17/2017
... warranty, but the repair is not the result of a defect in materials or workmanship. A 50% customer participation is recommended in these situations. Goodwill Transaction: When a situation arises where service management would like to offer the customer...
Prepare and Submit a Transaction - 02/17/2017
... of what is found in the manual. A labor operation should be selected based on the causal part when a part has been replaced. Each customer concern should result in one repair line, unless otherwise directed by a service bulletin. If the...
Warranty Part Retention - 10/24/2017
Parts replaced in a warranty repair must be turned into the parts department for retention. These parts must be retained for a minimum of 15 days from the paid date, unless directed otherwise by a GM representative. The exception to this policy is parts ...
Extensive Diagnosis-Part Ordered - 10/31/2023
... on the 2nd one. Or would you just wait and claim all of the diag time and repairs when the failed part is replaced on the 2nd RO?...
Incompatible part - 11/01/2023
... is no service management authorization code or approval required for an incompatible part reject. But an incompatible part is often an excessive part and authorization code P is required, along with service management signature, date, time, and...
Bulletin 16-NA-102 for part warranty - 11/02/2023
HiVehicle had the fuel system replaced under customer pay in 2022. Repair would be under a parts warranty. Just wondering if any one has used the bulletin labor op for a parts warranty? I am thinking to use the fuel injection pump LOP as that was the...
Part warranty off of a c/p line - 05/10/2023
So had a part warranty from an install off of the customer pay line. To me that is an add line, no ifs ands or buts... Seems a WSC person (we are in transion to a new one it seems) sent my claim back stating I need to "uncheck" the add line box...
Non GM part number - 05/18/2023
Is anyone else running into rejected due to non gm part number? I have gotten this response several times and I then confirmed with the parts department that the number in question is a GM number.
WARRANTY REPLACEMENT PART FAILED AFTER BUMPER-TO BUMPER EXPIRED - 05/25/2023
... they should be customer pay. The argument is that they should be claimed as a service installed part failure. Correct me if I am wrong, but the injectors that were replaced would have been covered for the remaining bumper -to-bumper, not 2yr, 24000 mile...
Part expediting on a recall - 07/19/2023
I...
Part warranty on older model vehicle - 01/28/2022
I have a several part warranty claims on a crate engine installed in a 1973 Chevy Caprice , Distributer and some leaking gaskets, how in the world do I find labor ops to use?
PART WARRANTY - 02/24/2022
IF YOU ARE SUBMITTING A PART WARRANTY FOR THE SECOND TIME, IS LABOR PAID, OR IS THE CUSTOMER RESPONSIBLE FOR THE LABORFormat: Other
PART WARRANTY - 02/24/2022
IF YOU ARE SUBMITTING A PART WARRANTY FOR THE SECOND TIME, IS LABOR PAID, OR IS THE CUSTOMER RESPONSIBLE FOR THE LABORFormat: Other
CPO part warranty - 06/10/2022
Since CPO is supposed to be an extension of the NVLW,,,does that then mean by extension that parts replaced under CPO carry the extended 12mth/unlimited miles parts warranty for parts replaced? all the reference material i can see kinda scoots around...
Part Failure During Same Visit - 11/29/2023
Occasionally a technician will replace a part in a warranty repair that turns out to be defective after installation during the same repair visit. If this happens, the part, that is replaced for the second time, as well as the associated labor time is...
Part Price Change - 10/25/2023
GM CCA implemented a price change effective November 1, 2023, on 6,583 parts. It was announced in October that the preliminary sales-weighted impact of the price change is 0.6%. There will also be 77 core charge revisions effective November 1, 2023. Global...
ZPTI Part Warranty Exceptions - 07/25/2023
Most GM and ACDelco parts sold and installed on a customer’s vehicle have a warranty of 24 months, unlimited mileage. There are some parts that have a lesser warranty and some that have a greater warranty, but the majority of GM and ACDelco parts...
Part Warranty Start Date - 06/26/2023
Part warranty transactions occur when a customer purchases a part over-the-counter or has that part installed at the dealership. The standard part warranty is 24 months, unlimited mileage. There are exceptions with some part warranty coverages outlined ...
Exhaust System Warranty Part Returns - 03/23/2023
Exhaust system replacements in 2020-23 Cadillac XT5, XT6 or GMC Acadia vehicles due to noise in the resonator or muffler(s), must be returned for testing for system improvements.
Reject of the Month - March 2023 - 02/28/2023
Error 072: Total parts amount exceeds the allowance for labor code 8463700 The owner of a 2019 Buick Enclave was experiencing a jerking feeling in the vehicle when accelerating slowly from a stop. The technician test drove the vehicle and felt a...
Part Warranty Clarification - 04/25/2023
This article is intended to clarify the rules regarding parts warranty coverage, including when a part fails during the part warranty coverage period. Parts replaced under the New Vehicle Limited Warranty or 100% Policy: Parts that are replaced...
Diagnosis Time When a Part was Ordered - 04/25/2023
When a technician diagnoses a vehicle that needs a part that the dealership does not stock, the parts department can attempt to buy the part from another local dealership or if not available, have the part express shipped to the dealership. The program...
Powertrain Components and Part Warranty - 03/23/2023
... months, whichever is greater. If a transfer case is replaced as a policy repair with the customer participating financially, the warranty on that repair receives the longer 3 year or 100,000 warranty coverage. You cannot collect payment from the customer...
Part Return Notification - 07/27/2022
The Part Return Process was developed to facilitate movement of parts from the service agent to GM. The process normally involves sending the parts to the Warranty Parts Center. In some cases, parts may be shipped directly to an engineering facility or...
part cover under the bumper to bumper warranty - 07/29/2021
Customer got stranded to vehicle for repaiers in a shop paid for repiears whats remreimbursed
Part Warranty - Rotors - 09/21/2021
... the technician recommends machining the rotors. Is the machining covered under the consumer parts warranty? There aren't any parts being replaced, and the rotors are within the thickness parameters of not needing replacement...
Engine Part Warranty on 2003 GMC Safari - 09/22/2021
My tech performed an engine replacement on a 2003 GMC Safari under part warranty. The problem is there is not a labor op for that specific repair on that specific vehicle. I'm new to this dealership but in the past I have always found the...
Same visit part warranty - 09/23/2021
... would still not start. We tested that battery with gr* and it failed the testing so we part warrantied the battery and put a second battery in. The vehicle never left the tech's stall. When submitting that everything would go under...
Part Failures during the Same Repair Visit? - 09/30/2021
Per pg 19 of Global Warranty Manual - If a repair of the same item is needed again as a result of a failure of a part upon installation, the additional part is included in the same warranty transaction line. Example: An ECM will not reprogram and...
What Would You Do - 09/21 - 08/30/2021
A vehicle was brought in to the service department for a warranty service repair. The technician diagnosed and determined the cause of failure. Since the parts department did not carry the part, and it was not available locally, the part was ordered.Once...
ATF- Part # 88862155 - 10/08/2020
HiMy parts department is telling me that they are being billed a higher amount for this part #88862155 which is resulting in a higher price they are billing it out for on the ro to what I am being paid on the warranty claim. Is anyone else having this...
One part, twp labor ops - 07/29/2020
... needed to be replaced due to the pivots being frozen. So, I have one concern for both sides, one part that fixes both sides, and two labor operation codes, one for the left and one for the right....
Part Warranty - 09/18/2020
W...
Parts amount excessive when there's only one part? - 08/23/2019
Hey,Does anyone know what's up when you get a 072 rejection when there's only one part billed? I know we can self auth. I just don't understand why it's needed. We used the labor operation give in the Job Aid. I asked the DBC and...
Rental & Part documentation - 02/27/2019
HiWe have a couple of vehicles where the customers were put in a rental due to having to order parts and it took some time to get the parts. What documentation are you attaching to the claim for back up? Is the parts department providing you with some...
PART WARRANTY ON 2002 S10 BLAZER - 03/13/2019
We are having trouble finding a labor code for a power steering hose that is covered under the parts warranty for a 2002 S10 Blazer. GM Warranty Job Aids are not available for any year for a S10 Blazer.Any ideas?
Part Warranty - 03/25/2019
Good Morning, Please advise on this issue. I have Job Card for Part Warranty -ZPTI . Example: Original Job Card Date In 03/05/2018 and Closed Date 03/23/2018. Now this same vehicle has a Part Warranty issue. The Part Warranty open...
Policy on an over the counter part - 05/20/2019
I received a claim where the service manager has agreed to policy and extend the warranty on an over the counter part. The customer has paid for the labor but the part was put under warranty. I have never done this before. Can I claim an OTC part...
ZSET/INOP Part warranty? - 07/10/2019
... criteria not compatible' and 'not allowed to submit product line 32'... What is the process for part warranties on this? ...
NON GM PART - 07/11/2018
I HAVE A CLAIM THAT REQUIRES AC SYSTEM TO BE FLUSHED DUE TO AC COMRESSSOR COMING APART AND METAL THROUGHOUT SYSTEM. THERE IS NOT A GM PART NUMBER FOR THE AC FLUSH. MY REP AT CHEVROLET SAYS IT HAS TO BE PUT IN PARTS AND LIST AS "NON GM PART". ...
Not Allowed to Submit Part Product Line... - 07/25/2018
... 4wd. Upon trying to submit, I was met with reject code 51: "Service Agent is not allowed to submit part product line 32." So I double checked in the Service Agent Profile on GWM and see that line 32 is for accessories. I guess my question is, since it...
Flush code on an over-the-counter part warranty? - 08/22/2018
I have a part warranty on a torque converter that was purchased over-the-counter, as well as warrantied over-the-counter. I am trying to submit and it is asking for a flush code. What am I forgetting?
PART # 23332916, SUNROOF LACE REPAIR - 08/17/2018
My tech performed a repair on a 2018 malibu for a Sunroof Opening Trim Finish Lace Replacement. The labor for this is ST and has been for the last fews years. I asked my service manger what he thought I should do for the tech labor and he wasn't sure. ...
Over the Counter Part Warranty Documentation - 11/20/2018
Hi,Can someone please tell me how their dealership does over the counter part warranties as far as documentation is concerned? Is it just stating that customer states problem with part and gave customer replacement part? Without installing...
Forum - 09/21/2007
If you have access to it, you could also look in GM Dealerworld under GM EPIC - Part Availiblity or Part/X-REF info and type the part number in and look at GM description. Sometimes the part discription on the RO will not match the part description in...
Over the counter part warranty - 11/28/2007
question.parts has over the counter part warranty for 2 steering gears.first two defective.third one ok.would the correct way to claim for this be to add both to one repair order and h-route with comments?
Consumer Part Warranty - 04/02/2020
... mile warranty, whichever comes first. These three components are covered under the Consumer Parts and Accessories warranty when purchased as a retail transaction. The warranty also is applicable for parts replaced under a service contract. It is a Federal...
Part Number List - 04/16/2008
Could someone tell me a source to find GM part numbers for fluids, freon and etc to use with claims.
Re: Part Number List - 04/16/2008
Alot of times parts such as fluids, etc. that are used do not have a 'valid' number to use in the claim line for warranty. When this happens, the total amount for those parts go in net amount. If a bulletin, recall, special policy are referenced, alot...
Customer got stranded to vehicle for repaiers in a shop paid for repiears whats remreimbursed
Part Warranty - Rotors - 09/21/2021
... the technician recommends machining the rotors. Is the machining covered under the consumer parts warranty? There aren't any parts being replaced, and the rotors are within the thickness parameters of not needing replacement...
Engine Part Warranty on 2003 GMC Safari - 09/22/2021
My tech performed an engine replacement on a 2003 GMC Safari under part warranty. The problem is there is not a labor op for that specific repair on that specific vehicle. I'm new to this dealership but in the past I have always found the...
Same visit part warranty - 09/23/2021
... would still not start. We tested that battery with gr* and it failed the testing so we part warrantied the battery and put a second battery in. The vehicle never left the tech's stall. When submitting that everything would go under...
Part Failures during the Same Repair Visit? - 09/30/2021
Per pg 19 of Global Warranty Manual - If a repair of the same item is needed again as a result of a failure of a part upon installation, the additional part is included in the same warranty transaction line. Example: An ECM will not reprogram and...
What Would You Do - 09/21 - 08/30/2021
A vehicle was brought in to the service department for a warranty service repair. The technician diagnosed and determined the cause of failure. Since the parts department did not carry the part, and it was not available locally, the part was ordered.Once...
ATF- Part # 88862155 - 10/08/2020
HiMy parts department is telling me that they are being billed a higher amount for this part #88862155 which is resulting in a higher price they are billing it out for on the ro to what I am being paid on the warranty claim. Is anyone else having this...
One part, twp labor ops - 07/29/2020
... needed to be replaced due to the pivots being frozen. So, I have one concern for both sides, one part that fixes both sides, and two labor operation codes, one for the left and one for the right....
Part Warranty - 09/18/2020
W...
Parts amount excessive when there's only one part? - 08/23/2019
Hey,Does anyone know what's up when you get a 072 rejection when there's only one part billed? I know we can self auth. I just don't understand why it's needed. We used the labor operation give in the Job Aid. I asked the DBC and...
Rental & Part documentation - 02/27/2019
HiWe have a couple of vehicles where the customers were put in a rental due to having to order parts and it took some time to get the parts. What documentation are you attaching to the claim for back up? Is the parts department providing you with some...
PART WARRANTY ON 2002 S10 BLAZER - 03/13/2019
We are having trouble finding a labor code for a power steering hose that is covered under the parts warranty for a 2002 S10 Blazer. GM Warranty Job Aids are not available for any year for a S10 Blazer.Any ideas?
Part Warranty - 03/25/2019
Good Morning, Please advise on this issue. I have Job Card for Part Warranty -ZPTI . Example: Original Job Card Date In 03/05/2018 and Closed Date 03/23/2018. Now this same vehicle has a Part Warranty issue. The Part Warranty open...
Policy on an over the counter part - 05/20/2019
I received a claim where the service manager has agreed to policy and extend the warranty on an over the counter part. The customer has paid for the labor but the part was put under warranty. I have never done this before. Can I claim an OTC part...
ZSET/INOP Part warranty? - 07/10/2019
... criteria not compatible' and 'not allowed to submit product line 32'... What is the process for part warranties on this? ...
NON GM PART - 07/11/2018
I HAVE A CLAIM THAT REQUIRES AC SYSTEM TO BE FLUSHED DUE TO AC COMRESSSOR COMING APART AND METAL THROUGHOUT SYSTEM. THERE IS NOT A GM PART NUMBER FOR THE AC FLUSH. MY REP AT CHEVROLET SAYS IT HAS TO BE PUT IN PARTS AND LIST AS "NON GM PART". ...
Not Allowed to Submit Part Product Line... - 07/25/2018
... 4wd. Upon trying to submit, I was met with reject code 51: "Service Agent is not allowed to submit part product line 32." So I double checked in the Service Agent Profile on GWM and see that line 32 is for accessories. I guess my question is, since it...
Flush code on an over-the-counter part warranty? - 08/22/2018
I have a part warranty on a torque converter that was purchased over-the-counter, as well as warrantied over-the-counter. I am trying to submit and it is asking for a flush code. What am I forgetting?
PART # 23332916, SUNROOF LACE REPAIR - 08/17/2018
My tech performed a repair on a 2018 malibu for a Sunroof Opening Trim Finish Lace Replacement. The labor for this is ST and has been for the last fews years. I asked my service manger what he thought I should do for the tech labor and he wasn't sure. ...
Over the Counter Part Warranty Documentation - 11/20/2018
Hi,Can someone please tell me how their dealership does over the counter part warranties as far as documentation is concerned? Is it just stating that customer states problem with part and gave customer replacement part? Without installing...
Forum - 09/21/2007
If you have access to it, you could also look in GM Dealerworld under GM EPIC - Part Availiblity or Part/X-REF info and type the part number in and look at GM description. Sometimes the part discription on the RO will not match the part description in...
Over the counter part warranty - 11/28/2007
question.parts has over the counter part warranty for 2 steering gears.first two defective.third one ok.would the correct way to claim for this be to add both to one repair order and h-route with comments?
Consumer Part Warranty - 04/02/2020
... mile warranty, whichever comes first. These three components are covered under the Consumer Parts and Accessories warranty when purchased as a retail transaction. The warranty also is applicable for parts replaced under a service contract. It is a Federal...
Part Number List - 04/16/2008
Could someone tell me a source to find GM part numbers for fluids, freon and etc to use with claims.
Re: Part Number List - 04/16/2008
Alot of times parts such as fluids, etc. that are used do not have a 'valid' number to use in the claim line for warranty. When this happens, the total amount for those parts go in net amount. If a bulletin, recall, special policy are referenced, alot...
Part #'s do not meet GM's Requirements - 04/30/2008
I verified the RO has the part numbers and correct quantities listed in my bulletin (#07-04-20-001A)but get the message "Part #'s do not meet GM's Requirements" and then askes for some input. What is this about? Is it a price issue? How would I kn...
Re: Part #'s do not meet GM's Requirements - 04/30/2008
Craig - all of the parts you have listed on your RO "are" listed as GM part #'s ?? & you "should not" have the cleaner billed out, do you ??? Is this a new claim or a reject ??
Re: Part #'s do not meet GM's Requirements - 04/30/2008
Never mind. Thanks anyways. As soon as I posted this I found out our parts guy did some tricky stuff to sell a foot of hose instead of the whole roll. Fixed now.
Re: PART NUMBER 19177885 - 02/05/2008
POSSIBLY K7396?
PART NUMBER 19177885 - 01/30/2008
I AM HAVING TROUBLE FINDING A LABOR OPERATION FOR PART NUMBER 19177885. IT IS FOR VIN 2CNDL23F366070558. THE REAR DRUM/CLUTCH ASSEMBLY IN THE REAR AXLE FAILED. SEARCHING BY PART GROUP NUMBER LEADS ME TO F2057 WHICH IS NOT A GOOD LABOR OP FOR THIS VEH...
Re: PART NUMBER 19177885 - 01/30/2008
Try F2240 1.7 hrs. This is the closest I could find in SI of dealerworld.
Re: PART NUMBER 19177885 - 01/30/2008
You might try F2240, Clutch Plates, and H route as closest-to-op?
GM/Isuzu part number issue - 12/17/2007
... have to be submitted on the Isuzu site. The page is populated as you enter info. My problem is part numbers that don't work. I have only got GM part numbers with no cross-reference to Isuzu's. Our parts dept. can only order parts using the GM part number...
NON LISTING IN THE PART-LABOR OP GROUP GUIDE - 12/31/2007
2008 CADILLAC CTS (VIN #1G6DF577680129357) WE REPLACED PT#25783500 SWITCH , BUT ALSO REPLACED PT#25856534 BLOCK HAVING TROUBLE LOCATING AN OP CODE, ANY SUGGESTIONS ON WHAT ELSE THIS MAY BE CALLED ??
Re: NON LISTING IN THE PART-LABOR OP GROUP GUIDE - 01/02/2008
I would have go at "wiring and connectors" for the area that is affected. I don't believe there is a labor op for the block, other than fuse block. Brian
Part Group to Labor op - 01/21/2008
Sometimes there is a part number that just doesn't have a corresponding labor op, and no cross-over in the Parts Group listing. I have such a part number #15924723, Lid, part group 16.585. Claim rejected for Part number incompatible (lab op C2712) An...
Part Group to Labor op - 01/21/2008
Our system is showing a possible match with labor operation C2859 (front floor console compartment replacement on a full size truck).
Re: Part Group to Labor op - 01/21/2008
Thank you Kristen!
Re: Part Group to Labor op - 01/22/2008
I HAVE ONE TOO... PT#15099844 GRP#17.198 ON A 2006 SSR
CUST SUPPLIED PART ON WARR CLAIM ?? - 09/17/2008
... HAVE THE TOOL TO REPLACE - SO THEY BROUGHT IT TO US TO REPLACE UNDER WARRANTY (BUT I DONT HAVE A PART CHARGED OUT.... CAN I CLAIM JUST LABOR / HOW WOULD THE PART BE COVERED ????...
Re: CUST SUPPLIED PART ON WARR CLAIM ?? - 09/17/2008
I WOULD CLAIM JUST THE LABOR AND DOCUMENT IN COMMENTS THAT THE CUSTOMER PROVIDED PART #.... DOES THE CUSTOMER WANT TO BE REIMBURSED FOR THE PURCHASE OF THE PART? DO YOU HAVE A PART BILLED?
Re: CUST SUPPLIED PART ON WARR CLAIM ?? - 09/18/2008
WE WOULD TRY AND GET THE CUSTOMER A REFUND FOR THE PART, BUT THEY NEED TO KNOW THAT GM MAY NOT PAY THE SAME AMOUNT FOR THAT PART.
Re: CUST SUPPLIED PART ON WARR CLAIM ?? - 09/18/2008
Is it a factory part?
Submit a part warranty - 08/15/2008
Need to submit a part warranty but vehicle is still under bumper to bumper , my guess is I have to route it to my rep ...am I right?
Re: Submit a part warranty - 08/15/2008
will use auth "B" wish they would come up with something better for these.hate putting a "B" on anything.
ACDelco Part Failure - 08/28/2008
... the replacement. My question is will submitting this claim with no labor op fly? Just submit with part and labor in net?...
Re: ACDelco Part Failure - 08/28/2008
Reference P&P 1.13.2.15 not sure in this case where it was not installed by a GM dealer you will be able to claim.states to take back where purchased.
PART# INCOMPATIBLE TO LAB. OP - 10/21/2008
HELLO OUT THERE!!! WAS WONDERING IF ANYONE COULD BE OF ASSISTANCE... I HAVE A CLAIM THAT HAS REJECTED 2X NOW FOR PART# 15243684 INCOMPATIBLE TO LABOR OP... IVE USED N1435 AND R9286... EPIC DESCRIBES THIS AS LAMP ASM. RR S/D WRNG. 08 CADI CTS. IM STUMPED!...
Re: PART# INCOMPATIBLE TO LAB. OP - 10/22/2008
WHAT KIND OF VEH IS THIS ON?
Re: PART# INCOMPATIBLE TO LAB. OP - 10/22/2008
C2686: Lamp Assembly, Interior And/Or Rear Compartment - Replace.might try this.
I verified the RO has the part numbers and correct quantities listed in my bulletin (#07-04-20-001A)but get the message "Part #'s do not meet GM's Requirements" and then askes for some input. What is this about? Is it a price issue? How would I kn...
Re: Part #'s do not meet GM's Requirements - 04/30/2008
Craig - all of the parts you have listed on your RO "are" listed as GM part #'s ?? & you "should not" have the cleaner billed out, do you ??? Is this a new claim or a reject ??
Re: Part #'s do not meet GM's Requirements - 04/30/2008
Never mind. Thanks anyways. As soon as I posted this I found out our parts guy did some tricky stuff to sell a foot of hose instead of the whole roll. Fixed now.
Re: PART NUMBER 19177885 - 02/05/2008
POSSIBLY K7396?
PART NUMBER 19177885 - 01/30/2008
I AM HAVING TROUBLE FINDING A LABOR OPERATION FOR PART NUMBER 19177885. IT IS FOR VIN 2CNDL23F366070558. THE REAR DRUM/CLUTCH ASSEMBLY IN THE REAR AXLE FAILED. SEARCHING BY PART GROUP NUMBER LEADS ME TO F2057 WHICH IS NOT A GOOD LABOR OP FOR THIS VEH...
Re: PART NUMBER 19177885 - 01/30/2008
Try F2240 1.7 hrs. This is the closest I could find in SI of dealerworld.
Re: PART NUMBER 19177885 - 01/30/2008
You might try F2240, Clutch Plates, and H route as closest-to-op?
GM/Isuzu part number issue - 12/17/2007
... have to be submitted on the Isuzu site. The page is populated as you enter info. My problem is part numbers that don't work. I have only got GM part numbers with no cross-reference to Isuzu's. Our parts dept. can only order parts using the GM part number...
NON LISTING IN THE PART-LABOR OP GROUP GUIDE - 12/31/2007
2008 CADILLAC CTS (VIN #1G6DF577680129357) WE REPLACED PT#25783500 SWITCH , BUT ALSO REPLACED PT#25856534 BLOCK HAVING TROUBLE LOCATING AN OP CODE, ANY SUGGESTIONS ON WHAT ELSE THIS MAY BE CALLED ??
Re: NON LISTING IN THE PART-LABOR OP GROUP GUIDE - 01/02/2008
I would have go at "wiring and connectors" for the area that is affected. I don't believe there is a labor op for the block, other than fuse block. Brian
Part Group to Labor op - 01/21/2008
Sometimes there is a part number that just doesn't have a corresponding labor op, and no cross-over in the Parts Group listing. I have such a part number #15924723, Lid, part group 16.585. Claim rejected for Part number incompatible (lab op C2712) An...
Part Group to Labor op - 01/21/2008
Our system is showing a possible match with labor operation C2859 (front floor console compartment replacement on a full size truck).
Re: Part Group to Labor op - 01/21/2008
Thank you Kristen!
Re: Part Group to Labor op - 01/22/2008
I HAVE ONE TOO... PT#15099844 GRP#17.198 ON A 2006 SSR
CUST SUPPLIED PART ON WARR CLAIM ?? - 09/17/2008
... HAVE THE TOOL TO REPLACE - SO THEY BROUGHT IT TO US TO REPLACE UNDER WARRANTY (BUT I DONT HAVE A PART CHARGED OUT.... CAN I CLAIM JUST LABOR / HOW WOULD THE PART BE COVERED ????...
Re: CUST SUPPLIED PART ON WARR CLAIM ?? - 09/17/2008
I WOULD CLAIM JUST THE LABOR AND DOCUMENT IN COMMENTS THAT THE CUSTOMER PROVIDED PART #.... DOES THE CUSTOMER WANT TO BE REIMBURSED FOR THE PURCHASE OF THE PART? DO YOU HAVE A PART BILLED?
Re: CUST SUPPLIED PART ON WARR CLAIM ?? - 09/18/2008
WE WOULD TRY AND GET THE CUSTOMER A REFUND FOR THE PART, BUT THEY NEED TO KNOW THAT GM MAY NOT PAY THE SAME AMOUNT FOR THAT PART.
Re: CUST SUPPLIED PART ON WARR CLAIM ?? - 09/18/2008
Is it a factory part?
Submit a part warranty - 08/15/2008
Need to submit a part warranty but vehicle is still under bumper to bumper , my guess is I have to route it to my rep ...am I right?
Re: Submit a part warranty - 08/15/2008
will use auth "B" wish they would come up with something better for these.hate putting a "B" on anything.
ACDelco Part Failure - 08/28/2008
... the replacement. My question is will submitting this claim with no labor op fly? Just submit with part and labor in net?...
Re: ACDelco Part Failure - 08/28/2008
Reference P&P 1.13.2.15 not sure in this case where it was not installed by a GM dealer you will be able to claim.states to take back where purchased.
PART# INCOMPATIBLE TO LAB. OP - 10/21/2008
HELLO OUT THERE!!! WAS WONDERING IF ANYONE COULD BE OF ASSISTANCE... I HAVE A CLAIM THAT HAS REJECTED 2X NOW FOR PART# 15243684 INCOMPATIBLE TO LABOR OP... IVE USED N1435 AND R9286... EPIC DESCRIBES THIS AS LAMP ASM. RR S/D WRNG. 08 CADI CTS. IM STUMPED!...
Re: PART# INCOMPATIBLE TO LAB. OP - 10/22/2008
WHAT KIND OF VEH IS THIS ON?
Re: PART# INCOMPATIBLE TO LAB. OP - 10/22/2008
C2686: Lamp Assembly, Interior And/Or Rear Compartment - Replace.might try this.
Re: PART# INCOMPATIBLE TO LAB. OP - 10/22/2008
THAT SOUNDS GOOD TO ME... THANK YOU! FUNNY HOW THE EASIEST CLAIMS CAN LEAVE YOU CLUELESS SOMETIMES. LOL
Re: PART# INCOMPATIBLE TO LAB. OP - 10/29/2008
Another thing you might try when you get stumped is get the part group # and use the part group to labor op guide that J&L provided. It's helped me when I got stuck on part not compatible.
Part Warranty - 06/06/2008
... was bad replaced with another one,recheck ok.would you add a line to same RO or write a new RO for part warranty for defective motor.dont see how the same labor op would work on same RO....
Re: Part Warranty - 06/06/2008
I HAVE ALWAYS BEEN TOLD - CODE B WARRANTY ALWAYS GO ON A SEPARATE RO DUE TO THE FACT YOU CANT USE THE SAME LABOR OP ON 1-RO
Re: Part Warranty - 06/09/2008
I was always told you have to refer to the original repair in the type b claim for ro number, date and mileage of first repair. Can't do that if it's all on the same ro. They have to have something in history to refer to.
Re: Part Warranty - 06/09/2008
Separate R-O with reference to the original one.
Re: Part Warranty - 06/09/2008
Thanks to all.
I NEED HELP RECODING PART OF MY DA REPORT - 06/19/2008
HELP!!! MY SUPERVISOR HAS BEEN ASKING ME FOR THE LAST COUPLE OF MONTHS WHAT THE CPOCUVPVPP COLUMN IS ON THE DA REPORT IT'S ON THE SECOND PAGE, UNDER MISC TOTALS BETWEEN OTHER MISC AND GOODWILL. I CAN'T FIND ANYTHING THAT TELLS ME WHAT IT MEANS. ANY ...
Re: I NEED HELP RECODING PART OF MY DA REPORT - 06/19/2008
That is for the Certified Used Vehicles. I think we had to ask our District Serv. Mgr about it to find out what it was. He didn't seem much concerned with it though.
Re: I NEED HELP RECODING PART OF MY DA REPORT - 06/19/2008
Good question,called DBC. CPO-certified pre owned. CUV-certified used vehicle. PVPP-cadillac professional vehicle protection plan.(ref 1.2.6 of P&P)dont think it counts towards much.
Re: I NEED HELP RECODING PART OF MY DA REPORT - 06/20/2008
THANKS SO MUCH. WISH I HAD A CAMERA FOR THE EXPRESSION ON MY SUPERVISORS FACE!! WE SEE ABOUT 1 CERT USED EVERY 6 MONTHS. THANKS FOR THE INFO. NOW SHE CAN GET ON SOMEONE ELSE'S CASE ABOUT SOMETHING.
Over The Counter Part Warranties - 07/10/2008
Ok, I got my first OTC part warranty. It would be claim type B, auth G, labor op with no time, part number & cost. The problem is it is for a 1987 corvette. Where do I find the correct opcode for that? Blower motor control module, part #12484912,...
Re: Over The Counter Part Warranties - 07/10/2008
IN THIS SITUATION I JUST GO BACK 9 YRS, GET THE CLOSEST LABOR OP I CAN FIND SUBMIT IT AS TYPE B AUTH G "H" ROUTE THE CLAIM TO THE AVM BECAUSE IT'S TOO OLD FOR THE SYSTEM TO "SEE" IT AND YOU'LL GET A REJECT FOR VIN PAST MODEL YEAR.
Re: Over The Counter Part Warranties - 07/10/2008
Thanks! Sounds simple!
Re: Over The Counter Part Warranties - 07/10/2008
ON CT-B YOU DON'T NEED A VIN TO SUBMIT AS LONG AS YOUR NOT TRYING TO COLLECT LABOR BUT WILL ONLY PAY 30% MARK-UP ON PART. SINCE ITS ON A 1987 MODEL THATS ALL YOU'D GET ANYWAY. STILL HAVE TO USE AUTH G. BUT YOU DON'T HAVE TO H-RTE.
Re: Over The Counter Part Warranties - 07/10/2008
[quote] KRISTINE: ON CT-B YOU DON'T NEED A VIN TO SUBMIT [/quote] How do you submit a claim in WINS without a VIN?
Re: Over The Counter Part Warranties - 07/10/2008
I DONT USE WINS. BUT I'M PRETTY SURE YOU CAN JUST NOT ENTER IT.
Re: Over The Counter Part Warranties - 07/10/2008
In wins you have the option of not using a vin with a claim type B as long as you aren't claiming labor. In this case you aren't so you should't have a problem!
Re: Over The Counter Part Warranties - 07/10/2008
Just go right by the vin prompt when you are entering your claim.
Re: Over The Counter Part Warranties - 07/11/2008
Thanks! I'm grateful for everyone on this forum... you are all so helpful. I finally don't feel like I'm alone doing the warranty!
REAR TRANS SEAL PART NUMBER 24232325 - 07/29/2008
having problem getting paid on labor op k6360 part number 24232325 rejected for part number incompatible with labor op. parts assures me correct number ...so i checked with epic. shows good number. tried using old part number 24201470 it still rejected. wonder...
Re: REAR TRANS SEAL PART NUMBER 24232325 - 07/29/2008
Not sure what year and model vehicle your working on.EPIC says this is "seal,propeller shaft front slip yoke oil"would probably use F0060 slip joint ,propeller shaft-replace.note as closest labor op.
Re: REAR TRANS SEAL PART NUMBER 24232325 - 07/29/2008
Have you tried calling DBC--always my LAST resort! ;-) but I have had a couple claims lately with part# incompatible, or parts amt. excessive where they have had to do system inquiries to correct the problem. (Has been a system problem, not a submission...
Re: REAR TRANS SEAL PART NUMBER 24232325 - 07/29/2008
WHAT YEAR/MODEL VEHICLE IS IT ??? HAVE YOU CHECKED THE PART # (GROUP TO LABOR OP GUIDE) ??
Re: REAR TRANS SEAL PART NUMBER 24232325 - 07/29/2008
[quote] Mark: Have you tried calling DBC--always my LAST resort! ;-) [/quote] DBC= Don't bother calling...... LOL!
THAT SOUNDS GOOD TO ME... THANK YOU! FUNNY HOW THE EASIEST CLAIMS CAN LEAVE YOU CLUELESS SOMETIMES. LOL
Re: PART# INCOMPATIBLE TO LAB. OP - 10/29/2008
Another thing you might try when you get stumped is get the part group # and use the part group to labor op guide that J&L provided. It's helped me when I got stuck on part not compatible.
Part Warranty - 06/06/2008
... was bad replaced with another one,recheck ok.would you add a line to same RO or write a new RO for part warranty for defective motor.dont see how the same labor op would work on same RO....
Re: Part Warranty - 06/06/2008
I HAVE ALWAYS BEEN TOLD - CODE B WARRANTY ALWAYS GO ON A SEPARATE RO DUE TO THE FACT YOU CANT USE THE SAME LABOR OP ON 1-RO
Re: Part Warranty - 06/09/2008
I was always told you have to refer to the original repair in the type b claim for ro number, date and mileage of first repair. Can't do that if it's all on the same ro. They have to have something in history to refer to.
Re: Part Warranty - 06/09/2008
Separate R-O with reference to the original one.
Re: Part Warranty - 06/09/2008
Thanks to all.
I NEED HELP RECODING PART OF MY DA REPORT - 06/19/2008
HELP!!! MY SUPERVISOR HAS BEEN ASKING ME FOR THE LAST COUPLE OF MONTHS WHAT THE CPOCUVPVPP COLUMN IS ON THE DA REPORT IT'S ON THE SECOND PAGE, UNDER MISC TOTALS BETWEEN OTHER MISC AND GOODWILL. I CAN'T FIND ANYTHING THAT TELLS ME WHAT IT MEANS. ANY ...
Re: I NEED HELP RECODING PART OF MY DA REPORT - 06/19/2008
That is for the Certified Used Vehicles. I think we had to ask our District Serv. Mgr about it to find out what it was. He didn't seem much concerned with it though.
Re: I NEED HELP RECODING PART OF MY DA REPORT - 06/19/2008
Good question,called DBC. CPO-certified pre owned. CUV-certified used vehicle. PVPP-cadillac professional vehicle protection plan.(ref 1.2.6 of P&P)dont think it counts towards much.
Re: I NEED HELP RECODING PART OF MY DA REPORT - 06/20/2008
THANKS SO MUCH. WISH I HAD A CAMERA FOR THE EXPRESSION ON MY SUPERVISORS FACE!! WE SEE ABOUT 1 CERT USED EVERY 6 MONTHS. THANKS FOR THE INFO. NOW SHE CAN GET ON SOMEONE ELSE'S CASE ABOUT SOMETHING.
Over The Counter Part Warranties - 07/10/2008
Ok, I got my first OTC part warranty. It would be claim type B, auth G, labor op with no time, part number & cost. The problem is it is for a 1987 corvette. Where do I find the correct opcode for that? Blower motor control module, part #12484912,...
Re: Over The Counter Part Warranties - 07/10/2008
IN THIS SITUATION I JUST GO BACK 9 YRS, GET THE CLOSEST LABOR OP I CAN FIND SUBMIT IT AS TYPE B AUTH G "H" ROUTE THE CLAIM TO THE AVM BECAUSE IT'S TOO OLD FOR THE SYSTEM TO "SEE" IT AND YOU'LL GET A REJECT FOR VIN PAST MODEL YEAR.
Re: Over The Counter Part Warranties - 07/10/2008
Thanks! Sounds simple!
Re: Over The Counter Part Warranties - 07/10/2008
ON CT-B YOU DON'T NEED A VIN TO SUBMIT AS LONG AS YOUR NOT TRYING TO COLLECT LABOR BUT WILL ONLY PAY 30% MARK-UP ON PART. SINCE ITS ON A 1987 MODEL THATS ALL YOU'D GET ANYWAY. STILL HAVE TO USE AUTH G. BUT YOU DON'T HAVE TO H-RTE.
Re: Over The Counter Part Warranties - 07/10/2008
[quote] KRISTINE: ON CT-B YOU DON'T NEED A VIN TO SUBMIT [/quote] How do you submit a claim in WINS without a VIN?
Re: Over The Counter Part Warranties - 07/10/2008
I DONT USE WINS. BUT I'M PRETTY SURE YOU CAN JUST NOT ENTER IT.
Re: Over The Counter Part Warranties - 07/10/2008
In wins you have the option of not using a vin with a claim type B as long as you aren't claiming labor. In this case you aren't so you should't have a problem!
Re: Over The Counter Part Warranties - 07/10/2008
Just go right by the vin prompt when you are entering your claim.
Re: Over The Counter Part Warranties - 07/11/2008
Thanks! I'm grateful for everyone on this forum... you are all so helpful. I finally don't feel like I'm alone doing the warranty!
REAR TRANS SEAL PART NUMBER 24232325 - 07/29/2008
having problem getting paid on labor op k6360 part number 24232325 rejected for part number incompatible with labor op. parts assures me correct number ...so i checked with epic. shows good number. tried using old part number 24201470 it still rejected. wonder...
Re: REAR TRANS SEAL PART NUMBER 24232325 - 07/29/2008
Not sure what year and model vehicle your working on.EPIC says this is "seal,propeller shaft front slip yoke oil"would probably use F0060 slip joint ,propeller shaft-replace.note as closest labor op.
Re: REAR TRANS SEAL PART NUMBER 24232325 - 07/29/2008
Have you tried calling DBC--always my LAST resort! ;-) but I have had a couple claims lately with part# incompatible, or parts amt. excessive where they have had to do system inquiries to correct the problem. (Has been a system problem, not a submission...
Re: REAR TRANS SEAL PART NUMBER 24232325 - 07/29/2008
WHAT YEAR/MODEL VEHICLE IS IT ??? HAVE YOU CHECKED THE PART # (GROUP TO LABOR OP GUIDE) ??
Re: REAR TRANS SEAL PART NUMBER 24232325 - 07/29/2008
[quote] Mark: Have you tried calling DBC--always my LAST resort! ;-) [/quote] DBC= Don't bother calling...... LOL!
Re: REAR TRANS SEAL PART NUMBER 24232325 - 07/29/2008
[quote] DBC= Don't bother calling...... LOL! [/quote] I hadn't thought of that, but if the shoe fits.....
part expediting question - 08/17/2009
We are goodwilling 2 rear hub bearing assemblies. We had to get one of them from another dealer and want to use the part expediting labor op Z500 to claim the difference. The question is: does this need the "A" auth along with the other 2 opcodes?
Re: part expediting question - 08/17/2009
I've never had to add auth code A for parts expediting when the vehicle is over 3/36. I submit that line regular and it pays every time.
Re: part expediting question - 08/17/2009
Z5000 AND Z5001 WILL WORK AS LONG AS VEHICLE HAS LESS THAN 100,000 MILES, NO AUTH REQUIRED.
Re: part expediting question - 08/18/2009
Thanks all! Got paid today without the auth like you said.
Part Warranty - 09/02/2009
My Parts Manager ask me a question today that I am not sure about. When we replace a part under a parts warranty does the new part get a new 12/12 warranty or only the remaining time and mileage for the defective part.
Re: Part Warranty - 09/02/2009
since it is a new part it should carry the new part guarantee of the 12/12.
Re: Part Warranty - 09/02/2009
[quote] Mike Mudd: since it is a new part it should carry the new part guarantee of the 12/12. [/quote] UNLESS.... there is more basic warranty left. Then it is warrantied until the end of the 3/36 period.
Re: Part Warranty - 09/02/2009
It was sold over the counter with no factory warranty left on the vehicle. I agree if its a new part it should have a new 12/12 with it. If a part is installed during the 36/36 it has the remainder of the 36/36 or 12/12 which ever is greater. The parts...
Re: Part Warranty - 09/08/2009
[quote] johnson chevy: The parts manager thinks the warranty runs out after 12 months from the time the original part was sold. I say he gets 12 more months from the time the part was replaced. [/quote] I say you are correct. All Parts are covered...
Towing on a life time warr part ? - 09/15/2009
For the life of me I cant recall if it covered.
Re: Towing on a life time warr part ? - 09/15/2009
Life time warranty does not cover towing
Re: Towing on a life time warr part ? - 09/16/2009
... and h route it or use the correct way would be to use claim type C complaint MJ fail 98 the failed part numer and 0 in the parts cost. Labor op T2020 and net the cost of the towing. G authorize and add comments regarding the lifetime warranty repair....
Re: Towing on a life time warr part ? - 09/16/2009
(Quote)Kristen:If the part warranty component caused the vehicle to require a tow, the tow should be claimed. The dollar amount ceiling for a tow is not published information. If the amount is excessive, it will reject and require H Route to the District...
Re: Towing on a life time warr part ? - 09/16/2009
IN REVIEW OF THE "GM CLAIM TYPE DETAILS" J&L WARRANTY REFERENCE HELP CARD .... IT STATES UNDER CLAIM TYPE C -- TOWING & PARTS SOLD OVER THE COUNTER ARE NOT COVERED ON LSG CLAIMS ---- (HOW DOES THIS FIT IN)
Re: Towing on a life time warr part ? - 09/16/2009
... (I do not know why they paid these) I will not be submitting them anymore. That is the fun part about Warranty, always something new to learn....
Part Option discrepancy as reg. Warranty - 09/21/2009
Just wondering where it shows to submit the part option discrepancy claims as regular warranty claims as it states in the Sept. newsletter under the Transportation Claim update for Feb? When I check the online version of the P & P it still states to...
Re: Part Option descrpancy as reg. Warranty - 09/22/2009
I think the difference is a part option descrepancey would be like the wrong color floor mats in the veh. and a transportation claim would be missing floor mats.
Re: Towing on a life time warr part ? - 09/24/2009
... It appears as though my past comment in your forum post was in reference to a part warranty situation vs. the LSG program. (Based on my search in the forum for "tow" it pulled up my 2007 post with a parts warranty title)....
Re: Part Option descrpancy as reg. Warranty - 09/24/2009
From Article 2.1.13: 2. Part/Option Discrepancies Noticed During Initial Delivery from Carrier When a vehicle is received, and found to have incorrect parts/options, i.e. dealer ordered 17 inch chrome wheels, but vehicle arrived with 17 inch painted...
Re: Part Option descrpancy as reg. Warranty - 09/24/2009
Thanks Christalyn and Kristen for the clarification =-)
Re: ISUZU - OVER COUNTER PART - 10/05/2009
IS THE VEHICLE ISUZU OR THE PART, OR BOTH?
Re: ISUZU - OVER COUNTER PART - 10/06/2009
ISUZU TROOPER - PT# 8-16241-404-0
Re: ISUZU - OVER COUNTER PART - 10/06/2009
WE ARE ENGINE ONLY ON ISUZU SO OUR CLAIMS GO THROUGH ICS. ARE YOU AN ISUZU DEALER ALSO? IF YOU GO THROUGH ICS THEN YOU GO TO THE SERVICE TAB,CLAIM ENTRY TAB, AND THEN PARTS WARRANTY TAB.
Yet Another Part Warranty Question - 11/10/2009
... fuel. Tech found fuel pump failed & had been replaced by the customer in 2003 with a lifetime part. Tech had to cut off stabilizer links to lower tank & also fuel line broke during the removal of the tank. I know the dealer absorbs the labor but my...
[quote] DBC= Don't bother calling...... LOL! [/quote] I hadn't thought of that, but if the shoe fits.....
part expediting question - 08/17/2009
We are goodwilling 2 rear hub bearing assemblies. We had to get one of them from another dealer and want to use the part expediting labor op Z500 to claim the difference. The question is: does this need the "A" auth along with the other 2 opcodes?
Re: part expediting question - 08/17/2009
I've never had to add auth code A for parts expediting when the vehicle is over 3/36. I submit that line regular and it pays every time.
Re: part expediting question - 08/17/2009
Z5000 AND Z5001 WILL WORK AS LONG AS VEHICLE HAS LESS THAN 100,000 MILES, NO AUTH REQUIRED.
Re: part expediting question - 08/18/2009
Thanks all! Got paid today without the auth like you said.
Part Warranty - 09/02/2009
My Parts Manager ask me a question today that I am not sure about. When we replace a part under a parts warranty does the new part get a new 12/12 warranty or only the remaining time and mileage for the defective part.
Re: Part Warranty - 09/02/2009
since it is a new part it should carry the new part guarantee of the 12/12.
Re: Part Warranty - 09/02/2009
[quote] Mike Mudd: since it is a new part it should carry the new part guarantee of the 12/12. [/quote] UNLESS.... there is more basic warranty left. Then it is warrantied until the end of the 3/36 period.
Re: Part Warranty - 09/02/2009
It was sold over the counter with no factory warranty left on the vehicle. I agree if its a new part it should have a new 12/12 with it. If a part is installed during the 36/36 it has the remainder of the 36/36 or 12/12 which ever is greater. The parts...
Re: Part Warranty - 09/08/2009
[quote] johnson chevy: The parts manager thinks the warranty runs out after 12 months from the time the original part was sold. I say he gets 12 more months from the time the part was replaced. [/quote] I say you are correct. All Parts are covered...
Towing on a life time warr part ? - 09/15/2009
For the life of me I cant recall if it covered.
Re: Towing on a life time warr part ? - 09/15/2009
Life time warranty does not cover towing
Re: Towing on a life time warr part ? - 09/16/2009
... and h route it or use the correct way would be to use claim type C complaint MJ fail 98 the failed part numer and 0 in the parts cost. Labor op T2020 and net the cost of the towing. G authorize and add comments regarding the lifetime warranty repair....
Re: Towing on a life time warr part ? - 09/16/2009
(Quote)Kristen:If the part warranty component caused the vehicle to require a tow, the tow should be claimed. The dollar amount ceiling for a tow is not published information. If the amount is excessive, it will reject and require H Route to the District...
Re: Towing on a life time warr part ? - 09/16/2009
IN REVIEW OF THE "GM CLAIM TYPE DETAILS" J&L WARRANTY REFERENCE HELP CARD .... IT STATES UNDER CLAIM TYPE C -- TOWING & PARTS SOLD OVER THE COUNTER ARE NOT COVERED ON LSG CLAIMS ---- (HOW DOES THIS FIT IN)
Re: Towing on a life time warr part ? - 09/16/2009
... (I do not know why they paid these) I will not be submitting them anymore. That is the fun part about Warranty, always something new to learn....
Part Option discrepancy as reg. Warranty - 09/21/2009
Just wondering where it shows to submit the part option discrepancy claims as regular warranty claims as it states in the Sept. newsletter under the Transportation Claim update for Feb? When I check the online version of the P & P it still states to...
Re: Part Option descrpancy as reg. Warranty - 09/22/2009
I think the difference is a part option descrepancey would be like the wrong color floor mats in the veh. and a transportation claim would be missing floor mats.
Re: Towing on a life time warr part ? - 09/24/2009
... It appears as though my past comment in your forum post was in reference to a part warranty situation vs. the LSG program. (Based on my search in the forum for "tow" it pulled up my 2007 post with a parts warranty title)....
Re: Part Option descrpancy as reg. Warranty - 09/24/2009
From Article 2.1.13: 2. Part/Option Discrepancies Noticed During Initial Delivery from Carrier When a vehicle is received, and found to have incorrect parts/options, i.e. dealer ordered 17 inch chrome wheels, but vehicle arrived with 17 inch painted...
Re: Part Option descrpancy as reg. Warranty - 09/24/2009
Thanks Christalyn and Kristen for the clarification =-)
Re: ISUZU - OVER COUNTER PART - 10/05/2009
IS THE VEHICLE ISUZU OR THE PART, OR BOTH?
Re: ISUZU - OVER COUNTER PART - 10/06/2009
ISUZU TROOPER - PT# 8-16241-404-0
Re: ISUZU - OVER COUNTER PART - 10/06/2009
WE ARE ENGINE ONLY ON ISUZU SO OUR CLAIMS GO THROUGH ICS. ARE YOU AN ISUZU DEALER ALSO? IF YOU GO THROUGH ICS THEN YOU GO TO THE SERVICE TAB,CLAIM ENTRY TAB, AND THEN PARTS WARRANTY TAB.
Yet Another Part Warranty Question - 11/10/2009
... fuel. Tech found fuel pump failed & had been replaced by the customer in 2003 with a lifetime part. Tech had to cut off stabilizer links to lower tank & also fuel line broke during the removal of the tank. I know the dealer absorbs the labor but my...
Re: Yet Another Part Warranty Question - 11/10/2009
I WOULD THINK THE CUSTOMER WOULD HAVE TO ABSORB THE EXTRA IF IT ISNT NORMALLY THE PROCEDURE FOR THAT PART REPLACEMENT
Re: Yet Another Part Warranty Question - 11/10/2009
As the vehicle is 12 years old, it is bound to have worn, brittle, cracked or leaking parts on it. GM's parts warranty only covers the failed part in these circumstances. The service advisor should tell the customer "up front" that damage due to age of...
Re: Yet Another Part Warranty Question - 11/11/2009
Mike, do you know of any written policy regarding this so I can show my Service Manager? Also, the stabilizer links had to be cut off to remove the tank. Is that part GM responsibility?
Re: Yet Another Part Warranty Question - 11/12/2009
A parts warranty is precisely that. The warranty that the manufacturer offers the purchaser for covering defects in material or workmanship of that specific part. If the part itself fails, it's covered. If parts around it fail they are not covered as...
Re: Yet Another Part Warranty Question - 11/16/2009
Thanks Mike! I agree with your position, and was just hoping I could come up with something on paper to sway the service manager. I appreciate your response.
ISUZU - OVER COUNTER PART "FAILURE" - 10/05/2009
... THE PCM ...... I AM HAVING TROUBLE FINDING PROPER SCREEN TO SUBMIT LIKE A CODE-B REPAIR WITH PART & LABOR ----- PLEASE HELP !!!...
Part questions - 11/24/2009
Does anyone on the forum also handle parts for GM as part of their job? I have some questions, and cannot get anyone from GM to contact me. My parts counter person does not know either. My question would be on parts returns. Thought I would ask before...
Re: Part questions - 11/24/2009
What kinda of question?
Re: Part questions - 11/24/2009
I have what looks like a core return/exchange from 08/25/09. It has not been credited back to our parts account. It also says it is a "heavy duty core exchange". It's for $700.00, concerned since no credit yet. Are we supposed to claim for it a different...
Re: Part questions - 11/24/2009
COULD THIS HAVE BEEN A PART REQUESTED BACK TO THE WPC? IN THAT CASE, A CLAIM WOULD HAVE TO BE SUBMITTED CT F Z7200 TO RCV THE $700.00 CORE CREDIT.... this is the first thing that came to mind, hope it helps..
Re: Part questions - 11/24/2009
Shannon.... review bulletin 99-00-89-019 warranty parts center/corporate parts return program
Re: Part questions - 11/25/2009
I will check that bulletin now - thanks for the help. How would I know by looking at this slip if it was a WPC return?
Re: Part questions - 11/25/2009
SHANNON... IF THE ARE PARTS RETURNS FOR THE WPC CENTER, COPIES ARE SENT BY GM ALONG WITH EACH CREDIT MEMO, IT MAY BE YOUR PARTS DEPT THAT RECEIVES THEM, BUT I HAVE WHOM EVER PULLS MY CREDIT MEMO - ALSO GIVE ME A COPY OF THE RETURNS DUE TO I PROCESS AN...
Re: Part questions - 11/30/2009
It's not a warranty parts return that I have - it's marked as an "exchange return". Any idea what I do now? I'm lost when it comes to parts - I think my parts dept. is too!
Re: Part questions - 11/30/2009
When I look it up on the return inquiry in parts - it says this: Application Number DS -4182509 Doc Type H Customer Code 201974 Return Code 04 Other Doc Types Status Completed Date Approved 25 Aug 2009 Date Received 22 Sep 2009 Date Completed 22...
Re: Part questions - 12/02/2009
Ok, so you have part 19180251 which is a reman transmission. Did it get returned? If so, your open parts account should be credited the $700 core charge. I am not certain if there is a time restriction on returns for transmissions. Was it for a warranty...
Re: Part questions - 12/04/2009
Thanks for all of your help everyone! We finally have it figured out and paid. Thanks again - all of your information was helpful!
Re: PART RETURN ADMIN ALLOWANCE - 02/23/2010
Check out Global Connect message G_0000049675 from 2/17/10. Spells out the process. You do an add credit adjustment to the original claim. However, it says to put the admin allowance of 0.3 in as an administrative net item type. The one I did with the ...
Re: PART RETURN ADMIN ALLOWANCE - 02/23/2010
THANKS!!! ONE MORE QUESTION....HOW DO YOU FIND THE MESSAGES ON GLOBAL CONNECT??? GUESS I HAVENT USED IT ENOUGH TO KNOW ALL THE INS AND OUTS TO IT...
Re: PART RETURN ADMIN ALLOWANCE - 02/24/2010
This one's still showing on the messages page. Just scroll down until you get to the 17th and it should be there. To search you hit the advanced search off the messages page and enter in search criteria. Msg #, or keywords. Make sure you check for ...
Re: PART RETURN ADMIN ALLOWANCE - 02/24/2010
Just a tip be EXTRA careful regarding any cores you need to correct to save yourself from extra work in add crediut again(which means it has to be sent to the WARRANTY CALL CENTER)
Re: PART RETURN ADMIN ALLOWANCE - 02/24/2010
[quote] Christalyn: Just a tip be EXTRA careful regarding any cores you need to correct to save yourself from extra work in add crediut again(which means it has to be sent to the WARRANTY CALL CENTER) [/quote] i have my first core to do today....can ...
Re: PART RETURN ADMIN ALLOWANCE - 02/24/2010
YOU GO INTO THE RO FOR THE PART RETURN CLICK ON ADJUSTMENT PUT THE .3 IN ADMIN TIME AND THEN THE CORE PRICE IN MISC WITH PN IN COMMENTS. That is my understanding however I have not yot had one. (p.s. Sorry bout the caps)
Re: PART RETURN ADMIN ALLOWANCE - 02/24/2010
THANKS SO MUCH!!!! OK...I HAVE INJECTORS AND A PUMP...BOTH HAVE CORES...DO I NEED TO DO THEM SEPERATELY?? I TRIED TO SUBMIT LIKE YOU SAID AND IT CAME BACK AMOUNT EXCESS IN NET...ANY HELP IS APPRECIATED
Re: PART RETURN ADMIN ALLOWANCE - 02/24/2010
I WILL BE GLAD TO GET THE ANSWER ON THIS ONE FOR MY NOTES... WE DONT GO ON TO GLOBAL UNTIL MARCH 8TH OR SO
I WOULD THINK THE CUSTOMER WOULD HAVE TO ABSORB THE EXTRA IF IT ISNT NORMALLY THE PROCEDURE FOR THAT PART REPLACEMENT
Re: Yet Another Part Warranty Question - 11/10/2009
As the vehicle is 12 years old, it is bound to have worn, brittle, cracked or leaking parts on it. GM's parts warranty only covers the failed part in these circumstances. The service advisor should tell the customer "up front" that damage due to age of...
Re: Yet Another Part Warranty Question - 11/11/2009
Mike, do you know of any written policy regarding this so I can show my Service Manager? Also, the stabilizer links had to be cut off to remove the tank. Is that part GM responsibility?
Re: Yet Another Part Warranty Question - 11/12/2009
A parts warranty is precisely that. The warranty that the manufacturer offers the purchaser for covering defects in material or workmanship of that specific part. If the part itself fails, it's covered. If parts around it fail they are not covered as...
Re: Yet Another Part Warranty Question - 11/16/2009
Thanks Mike! I agree with your position, and was just hoping I could come up with something on paper to sway the service manager. I appreciate your response.
ISUZU - OVER COUNTER PART "FAILURE" - 10/05/2009
... THE PCM ...... I AM HAVING TROUBLE FINDING PROPER SCREEN TO SUBMIT LIKE A CODE-B REPAIR WITH PART & LABOR ----- PLEASE HELP !!!...
Part questions - 11/24/2009
Does anyone on the forum also handle parts for GM as part of their job? I have some questions, and cannot get anyone from GM to contact me. My parts counter person does not know either. My question would be on parts returns. Thought I would ask before...
Re: Part questions - 11/24/2009
What kinda of question?
Re: Part questions - 11/24/2009
I have what looks like a core return/exchange from 08/25/09. It has not been credited back to our parts account. It also says it is a "heavy duty core exchange". It's for $700.00, concerned since no credit yet. Are we supposed to claim for it a different...
Re: Part questions - 11/24/2009
COULD THIS HAVE BEEN A PART REQUESTED BACK TO THE WPC? IN THAT CASE, A CLAIM WOULD HAVE TO BE SUBMITTED CT F Z7200 TO RCV THE $700.00 CORE CREDIT.... this is the first thing that came to mind, hope it helps..
Re: Part questions - 11/24/2009
Shannon.... review bulletin 99-00-89-019 warranty parts center/corporate parts return program
Re: Part questions - 11/25/2009
I will check that bulletin now - thanks for the help. How would I know by looking at this slip if it was a WPC return?
Re: Part questions - 11/25/2009
SHANNON... IF THE ARE PARTS RETURNS FOR THE WPC CENTER, COPIES ARE SENT BY GM ALONG WITH EACH CREDIT MEMO, IT MAY BE YOUR PARTS DEPT THAT RECEIVES THEM, BUT I HAVE WHOM EVER PULLS MY CREDIT MEMO - ALSO GIVE ME A COPY OF THE RETURNS DUE TO I PROCESS AN...
Re: Part questions - 11/30/2009
It's not a warranty parts return that I have - it's marked as an "exchange return". Any idea what I do now? I'm lost when it comes to parts - I think my parts dept. is too!
Re: Part questions - 11/30/2009
When I look it up on the return inquiry in parts - it says this: Application Number DS -4182509 Doc Type H Customer Code 201974 Return Code 04 Other Doc Types Status Completed Date Approved 25 Aug 2009 Date Received 22 Sep 2009 Date Completed 22...
Re: Part questions - 12/02/2009
Ok, so you have part 19180251 which is a reman transmission. Did it get returned? If so, your open parts account should be credited the $700 core charge. I am not certain if there is a time restriction on returns for transmissions. Was it for a warranty...
Re: Part questions - 12/04/2009
Thanks for all of your help everyone! We finally have it figured out and paid. Thanks again - all of your information was helpful!
Re: PART RETURN ADMIN ALLOWANCE - 02/23/2010
Check out Global Connect message G_0000049675 from 2/17/10. Spells out the process. You do an add credit adjustment to the original claim. However, it says to put the admin allowance of 0.3 in as an administrative net item type. The one I did with the ...
Re: PART RETURN ADMIN ALLOWANCE - 02/23/2010
THANKS!!! ONE MORE QUESTION....HOW DO YOU FIND THE MESSAGES ON GLOBAL CONNECT??? GUESS I HAVENT USED IT ENOUGH TO KNOW ALL THE INS AND OUTS TO IT...
Re: PART RETURN ADMIN ALLOWANCE - 02/24/2010
This one's still showing on the messages page. Just scroll down until you get to the 17th and it should be there. To search you hit the advanced search off the messages page and enter in search criteria. Msg #, or keywords. Make sure you check for ...
Re: PART RETURN ADMIN ALLOWANCE - 02/24/2010
Just a tip be EXTRA careful regarding any cores you need to correct to save yourself from extra work in add crediut again(which means it has to be sent to the WARRANTY CALL CENTER)
Re: PART RETURN ADMIN ALLOWANCE - 02/24/2010
[quote] Christalyn: Just a tip be EXTRA careful regarding any cores you need to correct to save yourself from extra work in add crediut again(which means it has to be sent to the WARRANTY CALL CENTER) [/quote] i have my first core to do today....can ...
Re: PART RETURN ADMIN ALLOWANCE - 02/24/2010
YOU GO INTO THE RO FOR THE PART RETURN CLICK ON ADJUSTMENT PUT THE .3 IN ADMIN TIME AND THEN THE CORE PRICE IN MISC WITH PN IN COMMENTS. That is my understanding however I have not yot had one. (p.s. Sorry bout the caps)
Re: PART RETURN ADMIN ALLOWANCE - 02/24/2010
THANKS SO MUCH!!!! OK...I HAVE INJECTORS AND A PUMP...BOTH HAVE CORES...DO I NEED TO DO THEM SEPERATELY?? I TRIED TO SUBMIT LIKE YOU SAID AND IT CAME BACK AMOUNT EXCESS IN NET...ANY HELP IS APPRECIATED
Re: PART RETURN ADMIN ALLOWANCE - 02/24/2010
I WILL BE GLAD TO GET THE ANSWER ON THIS ONE FOR MY NOTES... WE DONT GO ON TO GLOBAL UNTIL MARCH 8TH OR SO
Re: PART RETURN ADMIN ALLOWANCE - 02/25/2010
We just had injectors and had to H-route because of net amount excessive
Re: PART RETURN ADMIN ALLOWANCE - 02/25/2010
[quote] Katina Bell: THANKS SO MUCH!!!! OK...I HAVE INJECTORS AND A PUMP...BOTH HAVE CORES...DO I NEED TO DO THEM SEPERATELY?? I TRIED TO SUBMIT LIKE YOU SAID AND IT CAME BACK AMOUNT EXCESS IN NET...ANY HELP IS APPRECIATED [/quote] You should be claiming ...
PART RETURN ADMIN ALLOWANCE - 02/23/2010
CAN ANYONE TELL ME THE CORRECT WAY TO SUBMIT FOR ADMIN ALLOWANCE FOR PART RETURNS ON GLOBAL/ADP....KEEPS REJECTING...ANY HELP IS GREATLY APPRECIATED THANKS IN ADVANCE!!
Part amount does not meet minimum/maximum requirement - 03/25/2010
Has anyone had this error message? Part amount does not meet minimum/maximum requirement for labour code B1308. We have one part at GM price for a grille, labor op is to replace grille assembly - anyone have any suggestions?
Re: Part amount does not meet minimum/maximum requirement - 03/25/2010
What kind of vehicle?
Re: Part amount does not meet minimum/maximum requirement - 03/25/2010
What kind of vehicle?
Re: Part amount does not meet minimum/maximum requirement - 03/25/2010
DO YOU HAVE ACCESS TO "EPIC" TO CHECK THE ACCUAL PARTS COST ??
Re: Part amount does not meet minimum/maximum requirement - 03/26/2010
This is on a 2009 HHR. And we did verify part cost thru EPIC. I've seen the parts price exceed limit for labor op before but not this 'does not meet min/max requirements'
Re: Part amount does not meet minimum/maximum requirement - 03/29/2010
I have had this happen on the G6. It was because it was and dealer installed accessory. The correct labor op was in the acc. section of the ltg. R9287
Re: Part amount does not meet minimum/maximum requirement - 03/29/2010
On dealer installed accessories I never bill out a part. Did the grille come pre-shipped or did your parts department have to order it? If pre-shipped, do not ask for reimbursement.
part warranty in ref. to transmission coverage - 04/30/2010
Help, its month end and i cant seem to get this authorized. I have a parts warranty claim on a 2-1 band replacement l.op k7547 ...the problem is, it is in reference to a previous transmission replacement, so the repair falls within the parameters of...
WARRANTY PART SCRAPPING PROCEDURE - 05/06/2010
WHAT IS THE BEST WAY TO ORGANIZE,KEEP TRACK OF JOB CARDS TO PREPARE FOR WARANTY PARTS SCRAPPING.NOW WITH GLOBAL THERE ARE MANY MORE COPIES.SOME LINES GET PAID AND SOME MAY NOT.WE USE REYNOLDS AND REYNOLDS.CURIOUS HOW YOU DO IT. THANKS
Re: WARRANTY PART SCRAPPING PROCEDURE - 05/07/2010
... "scrap after" and add 15 days to the paid date. Once that date has passed I give the copy to the parts department so they know the parts can go. I also write a note beside any part that was returned to the WPC so they don't look for it when you know...
Re: WARRANTY PART SCRAPPING PROCEDURE - 05/07/2010
Pretty much the same here.... I print the summary every day and include it with a copy of each paid invoice that has parts on it to the parts manager. he in turn takes care of it from there. When I have a part return request, I make two copies for the...
Re: part warranty in ref. to transmission coverage - 05/03/2010
I'd think run it the same as lifetime parts -ZPTI transaction type with Cust. Enthusiasm indicator and goodwill authorization with notes referring to the Trans. replacement would work.
Re: WARRANTY PART SCRAPPING PROCEDURE - 05/10/2010
Your parts departments deal with warranty parts? Lucky. I go through the warranty part shelves once a month & pull all the parts over 30 days. I check the RO numbers prior to scrapping. Since we've been on GWM I pretty much know what is paid & what...
casual part - 01/30/2018
correct way to submit casual part entry.. example-had to replace carpet due to water leak. Used sealant for body seam repair.Format: Video
Submitting Brake Pads Limited Lifetime Part Warranty Claim? - 02/13/2018
When submitting a claim for Brake pads, limited one-time replacement of part...I run it as ZPTI and complete entire 1st pg fields in Global. Then I select the policy tab (due to it would reject for out of warranty if I didn't), enter all previous...
part warranty on service repair. - 12/21/2017
Doing a glow plug for special coverage. First glow plug installed was faulty right out of the box. unsure of proper way to document and submit for its replacement on the same job card
Part Warranty - 01/18/2018
For a Part Warranty do we need to have the Service Manager sign, explain , date and time? Thank you
Causal Part Indeterminate - 01/25/2018
Hey,What is the correct thing to do when it's not clear what the causal part is? We had to replace a radio and an antenna. It's not clear that one of them caused the other to go out. The tech and I thought that they should be submitted...
Recall Claim Part/Age Issue - 04/24/2018
Hi,In June of last year we performed Recall 17027. The recall calls for 2 keys but for some reason we only did 1. Of course now there is an issue and we discovered this error. The customer needs the other key. Is there any way ...
PART EXPEDITE FOR POLICY ADJUSTMENTS - 03/12/2018
I submitted a warranty repair that had a policy calculator ran on it. I'm being told that part expedite can no longer be claimed on policy adjustments, is this true??
Lifetime Part Fail/rejected claim - 06/13/2017
I submitted as a ZPTC because it is over the 12month period on a leaking water pump. This was rejected as over limits and will not allow H routing. Suggestions on submitting this claim?
TECH FOUND PART DAMAGED WHEN PACKAGE WAS OPENED - 02/19/2016
Help please, our tech found the part to be broken when he removed from the package and the parts dept states they can not return due to opened package ??? Told I would have to B claim for a defective part ??? Please help on this issue Thank you so m...
We just had injectors and had to H-route because of net amount excessive
Re: PART RETURN ADMIN ALLOWANCE - 02/25/2010
[quote] Katina Bell: THANKS SO MUCH!!!! OK...I HAVE INJECTORS AND A PUMP...BOTH HAVE CORES...DO I NEED TO DO THEM SEPERATELY?? I TRIED TO SUBMIT LIKE YOU SAID AND IT CAME BACK AMOUNT EXCESS IN NET...ANY HELP IS APPRECIATED [/quote] You should be claiming ...
PART RETURN ADMIN ALLOWANCE - 02/23/2010
CAN ANYONE TELL ME THE CORRECT WAY TO SUBMIT FOR ADMIN ALLOWANCE FOR PART RETURNS ON GLOBAL/ADP....KEEPS REJECTING...ANY HELP IS GREATLY APPRECIATED THANKS IN ADVANCE!!
Part amount does not meet minimum/maximum requirement - 03/25/2010
Has anyone had this error message? Part amount does not meet minimum/maximum requirement for labour code B1308. We have one part at GM price for a grille, labor op is to replace grille assembly - anyone have any suggestions?
Re: Part amount does not meet minimum/maximum requirement - 03/25/2010
What kind of vehicle?
Re: Part amount does not meet minimum/maximum requirement - 03/25/2010
What kind of vehicle?
Re: Part amount does not meet minimum/maximum requirement - 03/25/2010
DO YOU HAVE ACCESS TO "EPIC" TO CHECK THE ACCUAL PARTS COST ??
Re: Part amount does not meet minimum/maximum requirement - 03/26/2010
This is on a 2009 HHR. And we did verify part cost thru EPIC. I've seen the parts price exceed limit for labor op before but not this 'does not meet min/max requirements'
Re: Part amount does not meet minimum/maximum requirement - 03/29/2010
I have had this happen on the G6. It was because it was and dealer installed accessory. The correct labor op was in the acc. section of the ltg. R9287
Re: Part amount does not meet minimum/maximum requirement - 03/29/2010
On dealer installed accessories I never bill out a part. Did the grille come pre-shipped or did your parts department have to order it? If pre-shipped, do not ask for reimbursement.
part warranty in ref. to transmission coverage - 04/30/2010
Help, its month end and i cant seem to get this authorized. I have a parts warranty claim on a 2-1 band replacement l.op k7547 ...the problem is, it is in reference to a previous transmission replacement, so the repair falls within the parameters of...
WARRANTY PART SCRAPPING PROCEDURE - 05/06/2010
WHAT IS THE BEST WAY TO ORGANIZE,KEEP TRACK OF JOB CARDS TO PREPARE FOR WARANTY PARTS SCRAPPING.NOW WITH GLOBAL THERE ARE MANY MORE COPIES.SOME LINES GET PAID AND SOME MAY NOT.WE USE REYNOLDS AND REYNOLDS.CURIOUS HOW YOU DO IT. THANKS
Re: WARRANTY PART SCRAPPING PROCEDURE - 05/07/2010
... "scrap after" and add 15 days to the paid date. Once that date has passed I give the copy to the parts department so they know the parts can go. I also write a note beside any part that was returned to the WPC so they don't look for it when you know...
Re: WARRANTY PART SCRAPPING PROCEDURE - 05/07/2010
Pretty much the same here.... I print the summary every day and include it with a copy of each paid invoice that has parts on it to the parts manager. he in turn takes care of it from there. When I have a part return request, I make two copies for the...
Re: part warranty in ref. to transmission coverage - 05/03/2010
I'd think run it the same as lifetime parts -ZPTI transaction type with Cust. Enthusiasm indicator and goodwill authorization with notes referring to the Trans. replacement would work.
Re: WARRANTY PART SCRAPPING PROCEDURE - 05/10/2010
Your parts departments deal with warranty parts? Lucky. I go through the warranty part shelves once a month & pull all the parts over 30 days. I check the RO numbers prior to scrapping. Since we've been on GWM I pretty much know what is paid & what...
casual part - 01/30/2018
correct way to submit casual part entry.. example-had to replace carpet due to water leak. Used sealant for body seam repair.Format: Video
Submitting Brake Pads Limited Lifetime Part Warranty Claim? - 02/13/2018
When submitting a claim for Brake pads, limited one-time replacement of part...I run it as ZPTI and complete entire 1st pg fields in Global. Then I select the policy tab (due to it would reject for out of warranty if I didn't), enter all previous...
part warranty on service repair. - 12/21/2017
Doing a glow plug for special coverage. First glow plug installed was faulty right out of the box. unsure of proper way to document and submit for its replacement on the same job card
Part Warranty - 01/18/2018
For a Part Warranty do we need to have the Service Manager sign, explain , date and time? Thank you
Causal Part Indeterminate - 01/25/2018
Hey,What is the correct thing to do when it's not clear what the causal part is? We had to replace a radio and an antenna. It's not clear that one of them caused the other to go out. The tech and I thought that they should be submitted...
Recall Claim Part/Age Issue - 04/24/2018
Hi,In June of last year we performed Recall 17027. The recall calls for 2 keys but for some reason we only did 1. Of course now there is an issue and we discovered this error. The customer needs the other key. Is there any way ...
PART EXPEDITE FOR POLICY ADJUSTMENTS - 03/12/2018
I submitted a warranty repair that had a policy calculator ran on it. I'm being told that part expedite can no longer be claimed on policy adjustments, is this true??
Lifetime Part Fail/rejected claim - 06/13/2017
I submitted as a ZPTC because it is over the 12month period on a leaking water pump. This was rejected as over limits and will not allow H routing. Suggestions on submitting this claim?
TECH FOUND PART DAMAGED WHEN PACKAGE WAS OPENED - 02/19/2016
Help please, our tech found the part to be broken when he removed from the package and the parts dept states they can not return due to opened package ??? Told I would have to B claim for a defective part ??? Please help on this issue Thank you so m...
Re: TECH FOUND PART DAMAGED WHEN PACKAGE WAS OPENED - 02/22/2016
Please refer to the Parts and Accessories Policy & Procedures Manual Article 1.3.9 for detail on this issue. "Parts and accessories found to be defective before installation on the vehicle, or sale over the counter, are to be returned to GM Parts for...
Re: TECH FOUND PART DAMAGED WHEN PACKAGE WAS OPENED - 02/22/2016
Thank you so much for your help, I read that and i wanted clarity on this.
Re: TECH FOUND PART DAMAGED WHEN PACKAGE WAS OPENED - 02/22/2016
Parts is still saying they will not return the part because they have no idea if the tech dropped it before he opened it and there other argument is that the tech opened the package and therfore can not be returned. I have some stubborn guys !!!
Re: TECH FOUND PART DAMAGED WHEN PACKAGE WAS OPENED - 02/25/2016
I don't believe you should be in the middle of it. You cannot submit a parts warranty on this part, it sounds like your parts department just doesn't want to do the work. How would one know the part is broken without opening the container first? I'm...
Re: TECH FOUND PART DAMAGED WHEN PACKAGE WAS OPENED - 02/25/2016
Thank you for your response, the part is a steering wheel position sensor. Service and Parts manager need"s to be the one to make that decision on how to handle this. I feel 100% certain in my decision not to claim as a failed part thru warranty. But...
Installed Part Warranty with No Customer - 03/08/2016
... feedback. We had a customer come in with an ignition lock cylinder concern and we replaced the part under a parts warranty (we had installed one for them at customer pay in July 2015). While they were here for service they traded out of their vehicle...
Re: Installed Part Warranty with No Customer - 03/08/2016
you should still be able to do a parts warranty
Re: Installed Part Warranty with No Customer - 03/08/2016
We list those as inventory vehicle with stock # as the customer so when someone wants to purchase it we have a history of what we have fix on the vehicle
6T40 Transmission seal kit part numbers - 01/16/2017
Please elaborate on the use of one of these kits. I tried to use this part number on a claim for resealing a leaking 6T40 transmission. GM rejected as incompatible to labor operation. Is this a new edit ? Do I have to stop using...
SCRAPPING PART - 11/07/2014
CAN SOMEONE TELL ME WHERE I CAN FIND THE LASTEST UPDATE ON THE SWITCHES, DO WE HAVE TO HOLD THEM OR SCRAP THEM.
Re: SCRAPPING PART - 11/10/2014
... Message G_0000198202 (dated 8/13/2013): "Going forward, you will not receive notification as part of the GWM claims process that such ignition switch and lock cylinder parts must be returned. Accordingly, after the expiration of the normal 15-day dealer...
Re: SCRAPPING PART - 11/24/2014
THANKS FOR THE INFO
wpc part not sent back - 06/10/2015
I have a srta warranty transmission assembly that was supposed to go back to the warranty parts center and it accidentally got sent to the hvy core return center, I was wondering if there is any way I can still get paid for this transmission even though...
Re: wpc part not sent back - 06/17/2015
cjohnson12345671 - were you able to resolve this issue? Cores will inadvertently get returned to the core center before the transaction has paid. I don't imagine that it happens often, but it does happen. Any input, I'm sure, would be helpful to the ...
Re: wpc part not sent back - 06/17/2015
I have not gotten this issue resolved yet still waiting to have input on what to do?
Re: wpc part not sent back - 06/17/2015
... the core center immediately once they realized their error. The core center held the core for this particular dealer until the transaction paid. The part was not requested back by the WPC. Kristen/jlwarranty...
Re: wpc part not sent back - 06/17/2015
Okay thank you for the input, Im wondering if I let my dma know before hand if I re-input this as a customer enthusiasim in which case The WPC could not call back for the part? Idk could be completely wrong going in that direction but just an idea.
Re: wpc part not sent back - 06/17/2015
Definitely worth a discussion with your DMA. Best of luck!
Re: wpc part not sent back - 06/18/2015
I think your DMA can issue a WPC form for you if requested by you with an explanation. I'm not saying they WILL, but in the rare circumstances that can occur, they can issue a WPC waiver. Good Luck and let us know what happens.
FAILED PART CLAIM ON SAME RO - 06/22/2015
... a new switch and the new one failed. It used to be that they wanted you to add the additional part and OLH for the labor to replace it on the original claim line. Now I can't find the info on what the current policy is. Please help. ...
Re: wpc part not sent back - 06/23/2015
Policies & Procedures 4.1.4.3 states: All Warranty core parts (except ESC parts) must be retained for 24 hours beyond receipt of the Transaction Summary showing credit. Service Agents must check for WPC requests through the Global Warranty Management...
Re: FAILED PART CLAIM ON SAME RO - 07/14/2015
I'm right there with you, expect I thought the policy is still the same. My DMA was in a recently and she was saying leave it all on one line, as the tech's time and story is there. You only add a line when there was a previous repair order. I'm looking, ...
Re: FAILED PART CLAIM ON SAME RO - 07/14/2015
I went through this same thing just today. I called DBC and was told that if the vehicle never left the shop it goes on the same line, time needs to be OLH. In my instance we installed a SRTA under a policy warranty, the TCM wouldn't program and had to ...
Seal Part Warranty - 08/11/2015
... manager and I believe the time limit has been reduced. It was 6 months before you could claim a parts warranty, still the same?...
Re: Seal Part Warranty - 08/11/2015
From P&P Article 1.1.1: Seals and Gaskets • Failures within 6 months of installation are not covered by the parts warranty (rationale is the gasket or seal was either damaged upon installation or the mating surface(s) were improperly prepared). Failures...
Please refer to the Parts and Accessories Policy & Procedures Manual Article 1.3.9 for detail on this issue. "Parts and accessories found to be defective before installation on the vehicle, or sale over the counter, are to be returned to GM Parts for...
Re: TECH FOUND PART DAMAGED WHEN PACKAGE WAS OPENED - 02/22/2016
Thank you so much for your help, I read that and i wanted clarity on this.
Re: TECH FOUND PART DAMAGED WHEN PACKAGE WAS OPENED - 02/22/2016
Parts is still saying they will not return the part because they have no idea if the tech dropped it before he opened it and there other argument is that the tech opened the package and therfore can not be returned. I have some stubborn guys !!!
Re: TECH FOUND PART DAMAGED WHEN PACKAGE WAS OPENED - 02/25/2016
I don't believe you should be in the middle of it. You cannot submit a parts warranty on this part, it sounds like your parts department just doesn't want to do the work. How would one know the part is broken without opening the container first? I'm...
Re: TECH FOUND PART DAMAGED WHEN PACKAGE WAS OPENED - 02/25/2016
Thank you for your response, the part is a steering wheel position sensor. Service and Parts manager need"s to be the one to make that decision on how to handle this. I feel 100% certain in my decision not to claim as a failed part thru warranty. But...
Installed Part Warranty with No Customer - 03/08/2016
... feedback. We had a customer come in with an ignition lock cylinder concern and we replaced the part under a parts warranty (we had installed one for them at customer pay in July 2015). While they were here for service they traded out of their vehicle...
Re: Installed Part Warranty with No Customer - 03/08/2016
you should still be able to do a parts warranty
Re: Installed Part Warranty with No Customer - 03/08/2016
We list those as inventory vehicle with stock # as the customer so when someone wants to purchase it we have a history of what we have fix on the vehicle
6T40 Transmission seal kit part numbers - 01/16/2017
Please elaborate on the use of one of these kits. I tried to use this part number on a claim for resealing a leaking 6T40 transmission. GM rejected as incompatible to labor operation. Is this a new edit ? Do I have to stop using...
SCRAPPING PART - 11/07/2014
CAN SOMEONE TELL ME WHERE I CAN FIND THE LASTEST UPDATE ON THE SWITCHES, DO WE HAVE TO HOLD THEM OR SCRAP THEM.
Re: SCRAPPING PART - 11/10/2014
... Message G_0000198202 (dated 8/13/2013): "Going forward, you will not receive notification as part of the GWM claims process that such ignition switch and lock cylinder parts must be returned. Accordingly, after the expiration of the normal 15-day dealer...
Re: SCRAPPING PART - 11/24/2014
THANKS FOR THE INFO
wpc part not sent back - 06/10/2015
I have a srta warranty transmission assembly that was supposed to go back to the warranty parts center and it accidentally got sent to the hvy core return center, I was wondering if there is any way I can still get paid for this transmission even though...
Re: wpc part not sent back - 06/17/2015
cjohnson12345671 - were you able to resolve this issue? Cores will inadvertently get returned to the core center before the transaction has paid. I don't imagine that it happens often, but it does happen. Any input, I'm sure, would be helpful to the ...
Re: wpc part not sent back - 06/17/2015
I have not gotten this issue resolved yet still waiting to have input on what to do?
Re: wpc part not sent back - 06/17/2015
... the core center immediately once they realized their error. The core center held the core for this particular dealer until the transaction paid. The part was not requested back by the WPC. Kristen/jlwarranty...
Re: wpc part not sent back - 06/17/2015
Okay thank you for the input, Im wondering if I let my dma know before hand if I re-input this as a customer enthusiasim in which case The WPC could not call back for the part? Idk could be completely wrong going in that direction but just an idea.
Re: wpc part not sent back - 06/17/2015
Definitely worth a discussion with your DMA. Best of luck!
Re: wpc part not sent back - 06/18/2015
I think your DMA can issue a WPC form for you if requested by you with an explanation. I'm not saying they WILL, but in the rare circumstances that can occur, they can issue a WPC waiver. Good Luck and let us know what happens.
FAILED PART CLAIM ON SAME RO - 06/22/2015
... a new switch and the new one failed. It used to be that they wanted you to add the additional part and OLH for the labor to replace it on the original claim line. Now I can't find the info on what the current policy is. Please help. ...
Re: wpc part not sent back - 06/23/2015
Policies & Procedures 4.1.4.3 states: All Warranty core parts (except ESC parts) must be retained for 24 hours beyond receipt of the Transaction Summary showing credit. Service Agents must check for WPC requests through the Global Warranty Management...
Re: FAILED PART CLAIM ON SAME RO - 07/14/2015
I'm right there with you, expect I thought the policy is still the same. My DMA was in a recently and she was saying leave it all on one line, as the tech's time and story is there. You only add a line when there was a previous repair order. I'm looking, ...
Re: FAILED PART CLAIM ON SAME RO - 07/14/2015
I went through this same thing just today. I called DBC and was told that if the vehicle never left the shop it goes on the same line, time needs to be OLH. In my instance we installed a SRTA under a policy warranty, the TCM wouldn't program and had to ...
Seal Part Warranty - 08/11/2015
... manager and I believe the time limit has been reduced. It was 6 months before you could claim a parts warranty, still the same?...
Re: Seal Part Warranty - 08/11/2015
From P&P Article 1.1.1: Seals and Gaskets • Failures within 6 months of installation are not covered by the parts warranty (rationale is the gasket or seal was either damaged upon installation or the mating surface(s) were improperly prepared). Failures...
Re: Seal Part Warranty - 08/11/2015
Kristen, I did find that info in the JL warranty manual but P&P article 1.1.1 is Special Coverage Adjustment Program Beyond the Warranty Period and I can't find it specifically anywhere in the P&P. Thanks!
Re: Seal Part Warranty - 08/11/2015
I finally found it in the Parts P&P, not in the Service P&P. Thank You!
Re: Seal Part Warranty - 08/11/2015
Glad you found it! Yes, it is in the Parts P&P. On a side note...here is a quick tip for searching a specific article or topic: >Select the Service Policies & Procedures Manual link from the Policies, Procedures & Guides list. >At the Policy Manuals...
Re: Seal Part Warranty - 08/11/2015
Awesome, thanks for the tip.
DEALER INSTALLED PART WARRANTY. - 01/04/2016
I have a part that was replaced on a customer pay line. When the tech was installing the bearing the cage came off and the bearing fell apart in his hand. I can't find in the P&P the procedure for the warranty for the part. It seems like there was info...
Re: DEALER INSTALLED PART WARRANTY. - 01/05/2016
Part Failures during the Same Repair Visit: If a part fails upon installation during a customer pay repair, the Service Agent should open a second line and submit as a ZPTI parts warranty. Either scenario would require Service Management approval. (From ...
Re: PROBLEM PRICING ON PART#88865322???????????????? - 01/10/2013
SOMETIMES YOU HAVE TO BREAK THE PARTS DOWN INTO QUARTS OR LIKE FREON INTO OUNCES. I NEVER PUT A PART PRICE BECAUSE THEY MAY PAY MORE THAN I HAVE REQUESTED. AND YES YOU CAN DO AN ADD CREDIT
Part Expedite - 04/22/2013
I've checked and found multiple posts regarding this subject but I cannot pull up the bulletin for it even in archived messages. Can anyone tell me if you can collect a part expedite amount for a recall?
Re: Part Expedite - 04/22/2013
I HAVE COLLECTED A PARTS PICK UP ON A RECALL BEFORE!!
Re: Part Expedite - 04/22/2013
I HAVE CLAIMED PART EXPEDITE ON A RECALL, BUT IT HAS TO GET GM AUTHORIZATION
Re: Part Expedite - 04/22/2013
I have never had to get GM Auth for a parts expedite on a recall..
Re: Part Expedite - 04/23/2013
Okay, so....I know I've added part expedite to a recall before and it paid but today I had 4 that rejected. Apparently we do not have any of the window switch kits here for 12180. I've emailed my expert for her final verdict and will post it once I've...
Re: Part Expedite - 04/23/2013
YEAH PLEASE DO POST A RESPONSE, I AM SURE IN THE NEAR FUTURE I WILL HAVE THAT PROBLEM !!!!
Re: Part Expedite - 04/23/2013
The final verdict per my specialist is that we can add expediting to a recall transaction but those need to be forwarded for approval. (YAY...haha)
Re: Part Expedite - 04/23/2013
Learned something new !!!! will have to remember that next time i have one...
Re: FAILED PART VS DEEPEST AREA - 08/14/2012
that's what i was taught too code for the failed part...and any extra time and parts is auth e and p
PROBLEM PRICING ON PART#88865322???????????????? - 12/28/2012
IS ANYBODY ELSE HAVING A PROBLEM PRICING ON PART# 88865322??? IT SEEMS THAT EVERYTIME THAT I SUBMIT A CLAIM THAT HAS THIS PART # (FLUID) IT COMES BACK REJECTED FOR A PROBLEM PRICING. I VERIFIED WITH PARTS AND ACCORDING TO THEM THATS THE NEW PART # FOR...
Re: PROBLEM PRICING ON PART#88865322???????????????? - 12/28/2012
i checked with my parts dept the part number doesnt exist !!!!
Re: PROBLEM PRICING ON PART#88865322???????????????? - 12/28/2012
I'M HAVING TROUBLE WITH PART# 88861954, TRANS FLUID. I SUBMITTED FOR QTY 4, $24.64 EACH, AND ONLY PAYING FOR QTY 1 ALTHOUGH IT SHOWS QTY 4 PAID. THE PRICING IS INCORRECT MAKING ME SHORT $73.96. I WAS ADVISED BY WARRANTY SUPPORT TO DO AN ADD CREDIT....BUT,...
Repeat Repair Reject on a Service Agent Installed Part Claim? - 03/15/2013
I have a vehicle that we goodwilled the steering rack on and the new part is leaking. I submitted it as a Service Agent Installed Part claim and it rejects for repeat repair? Has anyone else had this problem? I'm trying to avoid repeat repairs due...
Re: Repeat Repair Reject on a Service Agent Installed Part Claim? - 03/19/2013
Yes, I believe I have run into that, even though it's submitted as a part warranty I had to use the R auth. I don't know why, especially considering the vehicle is out of warranty and you're using the correct warranty type.
Re: Repeat Repair Reject on a Service Agent Installed Part Claim? - 03/19/2013
i have had that problem too , another thing to make our job difficult !!!
Re: Repeat Repair Reject on a Service Agent Installed Part Claim? - 03/28/2013
Thanks for the replies...at least I'm not the only one that has encountered this problem. Misery loves company :)
Incorrect/unclear part description makes it hard to look an Op Code. - 09/04/2013
... also, I invite you to make the same request. Message sent... "Would it be possible to have the part description that is transfered to the dealership's Parts Master list, be something a bit more descriptive? Currently, the part is described with a simple...
Re: Incorrect/unclear part description makes it hard to look an Op Code. - 09/05/2013
I don't have ADP but I feel your pain with parts names in general. My tech calls it one thing, parts calls it another and then the labor op description is also different at times! Especially with the lock/actuator/latch replacement! It can be very...
Kristen, I did find that info in the JL warranty manual but P&P article 1.1.1 is Special Coverage Adjustment Program Beyond the Warranty Period and I can't find it specifically anywhere in the P&P. Thanks!
Re: Seal Part Warranty - 08/11/2015
I finally found it in the Parts P&P, not in the Service P&P. Thank You!
Re: Seal Part Warranty - 08/11/2015
Glad you found it! Yes, it is in the Parts P&P. On a side note...here is a quick tip for searching a specific article or topic: >Select the Service Policies & Procedures Manual link from the Policies, Procedures & Guides list. >At the Policy Manuals...
Re: Seal Part Warranty - 08/11/2015
Awesome, thanks for the tip.
DEALER INSTALLED PART WARRANTY. - 01/04/2016
I have a part that was replaced on a customer pay line. When the tech was installing the bearing the cage came off and the bearing fell apart in his hand. I can't find in the P&P the procedure for the warranty for the part. It seems like there was info...
Re: DEALER INSTALLED PART WARRANTY. - 01/05/2016
Part Failures during the Same Repair Visit: If a part fails upon installation during a customer pay repair, the Service Agent should open a second line and submit as a ZPTI parts warranty. Either scenario would require Service Management approval. (From ...
Re: PROBLEM PRICING ON PART#88865322???????????????? - 01/10/2013
SOMETIMES YOU HAVE TO BREAK THE PARTS DOWN INTO QUARTS OR LIKE FREON INTO OUNCES. I NEVER PUT A PART PRICE BECAUSE THEY MAY PAY MORE THAN I HAVE REQUESTED. AND YES YOU CAN DO AN ADD CREDIT
Part Expedite - 04/22/2013
I've checked and found multiple posts regarding this subject but I cannot pull up the bulletin for it even in archived messages. Can anyone tell me if you can collect a part expedite amount for a recall?
Re: Part Expedite - 04/22/2013
I HAVE COLLECTED A PARTS PICK UP ON A RECALL BEFORE!!
Re: Part Expedite - 04/22/2013
I HAVE CLAIMED PART EXPEDITE ON A RECALL, BUT IT HAS TO GET GM AUTHORIZATION
Re: Part Expedite - 04/22/2013
I have never had to get GM Auth for a parts expedite on a recall..
Re: Part Expedite - 04/23/2013
Okay, so....I know I've added part expedite to a recall before and it paid but today I had 4 that rejected. Apparently we do not have any of the window switch kits here for 12180. I've emailed my expert for her final verdict and will post it once I've...
Re: Part Expedite - 04/23/2013
YEAH PLEASE DO POST A RESPONSE, I AM SURE IN THE NEAR FUTURE I WILL HAVE THAT PROBLEM !!!!
Re: Part Expedite - 04/23/2013
The final verdict per my specialist is that we can add expediting to a recall transaction but those need to be forwarded for approval. (YAY...haha)
Re: Part Expedite - 04/23/2013
Learned something new !!!! will have to remember that next time i have one...
Re: FAILED PART VS DEEPEST AREA - 08/14/2012
that's what i was taught too code for the failed part...and any extra time and parts is auth e and p
PROBLEM PRICING ON PART#88865322???????????????? - 12/28/2012
IS ANYBODY ELSE HAVING A PROBLEM PRICING ON PART# 88865322??? IT SEEMS THAT EVERYTIME THAT I SUBMIT A CLAIM THAT HAS THIS PART # (FLUID) IT COMES BACK REJECTED FOR A PROBLEM PRICING. I VERIFIED WITH PARTS AND ACCORDING TO THEM THATS THE NEW PART # FOR...
Re: PROBLEM PRICING ON PART#88865322???????????????? - 12/28/2012
i checked with my parts dept the part number doesnt exist !!!!
Re: PROBLEM PRICING ON PART#88865322???????????????? - 12/28/2012
I'M HAVING TROUBLE WITH PART# 88861954, TRANS FLUID. I SUBMITTED FOR QTY 4, $24.64 EACH, AND ONLY PAYING FOR QTY 1 ALTHOUGH IT SHOWS QTY 4 PAID. THE PRICING IS INCORRECT MAKING ME SHORT $73.96. I WAS ADVISED BY WARRANTY SUPPORT TO DO AN ADD CREDIT....BUT,...
Repeat Repair Reject on a Service Agent Installed Part Claim? - 03/15/2013
I have a vehicle that we goodwilled the steering rack on and the new part is leaking. I submitted it as a Service Agent Installed Part claim and it rejects for repeat repair? Has anyone else had this problem? I'm trying to avoid repeat repairs due...
Re: Repeat Repair Reject on a Service Agent Installed Part Claim? - 03/19/2013
Yes, I believe I have run into that, even though it's submitted as a part warranty I had to use the R auth. I don't know why, especially considering the vehicle is out of warranty and you're using the correct warranty type.
Re: Repeat Repair Reject on a Service Agent Installed Part Claim? - 03/19/2013
i have had that problem too , another thing to make our job difficult !!!
Re: Repeat Repair Reject on a Service Agent Installed Part Claim? - 03/28/2013
Thanks for the replies...at least I'm not the only one that has encountered this problem. Misery loves company :)
Incorrect/unclear part description makes it hard to look an Op Code. - 09/04/2013
... also, I invite you to make the same request. Message sent... "Would it be possible to have the part description that is transfered to the dealership's Parts Master list, be something a bit more descriptive? Currently, the part is described with a simple...
Re: Incorrect/unclear part description makes it hard to look an Op Code. - 09/05/2013
I don't have ADP but I feel your pain with parts names in general. My tech calls it one thing, parts calls it another and then the labor op description is also different at times! Especially with the lock/actuator/latch replacement! It can be very...
Re: Incorrect/unclear part description makes it hard to look an Op Code. - 09/05/2013
I don't have ADP either on Reynolds too, have to apree it is difficult at times trying to match the correct parts and Labor op...Wish there was an easier way too..
part replacement - 03/06/2014
A vehicle was in for powertrain coverage repairs... now powertrain is expired and one of the parts replaced failed again. It is still under the 12/12= would it be covered under parts replacement, or would it be customer pay?
Re: part replacement - 03/10/2014
The failed component would be covered under the Service Agent Parts and Accessories Warranty, 12 months/unlimited miles. Reference Policies & Procedures Manual Article 1.1.3.1. Kristen/jlwarranty
Re: REJECT FOR PART NOT COMPATIBLE, BUT OPCODE IS FIRST IN PART GROUP TO LABOR OP GUIDE - 03/26/2012
THE PART NUMBER IS FOR A CONSOLE BUT WHAT KIND AND YEAR MODEL VEHICLE ARE YOU WORKING ON??
Re: REJECT FOR PART NOT COMPATIBLE, BUT OPCODE IS FIRST IN PART GROUP TO LABOR OP GUIDE - 03/26/2012
It may be that the part itself is not compatible with the vehicle and not rejecting for incompatibility with the opcode. What vehicle is it for?
Re: REJECT FOR PART NOT COMPATIBLE, BUT OPCODE IS FIRST IN PART GROUP TO LABOR OP GUIDE - 03/27/2012
The veh is a 2010 Chev 2WD pickup. Last 8 AZ112539.
Re: REJECT FOR PART NOT COMPATIBLE, BUT OPCODE IS FIRST IN PART GROUP TO LABOR OP GUIDE - 03/27/2012
GM Part Number: 20864151 LID ASM-F/SEAT A/RST *EBONY C6698 Front Seat Armrest Lid Replacement Effective Date: Mar 1, 2012 LABOR CODE: C6698 Base LABOR TIME: 0.2
Re: REJECT FOR PART NOT COMPATIBLE, BUT OPCODE IS FIRST IN PART GROUP TO LABOR OP GUIDE - 03/27/2012
Thank you very much, I'm not sure why I didn't see that. I certainly appreciate your help.
Warranty Part Retention - 01/19/2012
We are a very small dealership. We have 9 Techs including our recon man and body shop personnel. Our parts department consists of one man (we could use 2 though). We have a service manager, 2 service advisors and me (warranty, and general fill-in gopher)....
Re: Warranty Part Retention - 01/19/2012
Anybody?
Re: Warranty Part Retention - 01/25/2012
... OR HAZMAT MATERIALS AS GM SAYS THEY ALL GET PITCHED. BUT I CAN TELL YOU HOW I KEEP TRACK OF WHEN PARTS NEED TO BE SCRAPPED, IF YOU DO CREDIT MEMOS. OR HAVE ACCESS TO THEM. (IF YOU DON'T DO THE CREDIT MEMO THEN GO INTO GLOBAL WARRANTY, CHOOSE RECONCILE...
Re: Warranty Part Retention - 01/25/2012
I WORKED AT A SMALL DEALER TOO AND STILL DO.,AND DID ALL THE PARTS SCRAPPING. GUESS EVERYONE HAS PARTS SHELVES MARKED 1 TO 0..THE LAST NUMBER OF THE JOB CARDS..I HAD A BUGGY IN THE PARTS DEPT FOR ALL THE WARRANTY PARTS TO BE PUT IN AND DAILY I EMPTIED...
Re: Warranty Part Retention - 01/25/2012
WE WENT A LONG TIME (UNTIL I STARTED SCRAPPING I DON'T THINK ANYONE HAD REALLY MAINTAINED IT FOR YEARS) WITH ONE OF THE PARTS PERSONNEL JUST THROWING THEM OUT WHEN THEY "WERE OLD". IT WAS CAUSING A LOT OF LOST MONEY AS YOU CAN IMAGINE. OUR PARTS COUNTER...
Re: Warranty Part Retention - 01/27/2012
My parts department handles the scrapping itself. Every day I make a copy of the transaction stmt and an r.o. copy of any paid claim line with parts on it. I staple the r.o. copies together and highlight the r.o. number and parts that can be scrapped...
Re: Warranty Part Retention - 02/02/2012
... with a list using the credit memos as suggested. I will make a weekly file and flag it when the parts are 15+ days old. Thanks again for all the ideas! H&K Chevy-Buick Jean...
Re: Warranty Part Retention - 02/02/2012
ONE THING TO KEEP IN MIND; WHEN YOU SCRAP PARTS EVERYDAY, JUST MAKE SURE THAT YOU ARE CHECKING FOR REQUESTED PARTS DAILY. IF THEY ASK FOR IT ON DAY 14 AND YOU DON'T CHECK IT FOR A DAY OR SO AND SCRAP ON DAY 15 YOU MAY END UP DUMPSTER DIVING- NEVER FU...
FAILED PART VS DEEPEST AREA - 08/13/2012
I have an on-going battle with techs.... I have always been told to code for the causual failed part (if that is true)... where can I find that in writting ??? Example: I have a 2011 Impala where the torque converter is the cause of failure (k7020 4.6)...
Re: FAILED PART VS DEEPEST AREA - 08/14/2012
You do code for the part that caused the failure. Should something else need to be replaced due to being damaged by the failed part then that is straight time. You will probably need both the E and P auth since you will have extra parts too.
Re: WARRANTY PART SCRAPPING PROCEDURE - 09/14/2010
I STARTED A SPREADSHEET IN EXCEL...ONCE A JOB CARD HAS BEEN PAID AND IT HAS PARTS I ADD IT TO THE LIST WITH THE 15 DAYS ADDED. AT THE END OF EACH WEEK I PRINT A COPY AND GIVE IT TO OUR PARTS SUPERVISOR TO HAVE PARTS PULLED. I LIST THE RO # THE DATE IT...
Re: WARRANTY PART SCRAPPING PROCEDURE - 09/14/2010
I USED TO WARRANTY PARTS ON THE SHELVES AND SCRAP THEM TOO AT THE OTHER DEALER I WORKED FOR BUT CHANGED JOBS IN FEBRUARY NOW THE PARTS MANAGER DOES ALL THE SCRAPING
REJECT: SERVICE PART REPLACEMENT ??? - 02/11/2011
REJECT REASON: #842 SERVICE PART REPLACEMENT ....... NOT ON LIST / WHERE CAN I FIND INFO ON WHAT IT MEANS
part pick up fm another dealer for a used vehicle - 04/13/2011
PART PICK UP FM ANOTHER DEALER FOR A USED STOCK UNIT..MY QUESTION IS THIS I DONT THINK WE CAN CLAIM THE DIFFERENCE...AM I WRONG??
Re: part pick up fm another dealer for a used vehicle - 04/13/2011
... for sale. If it is a warranty issue, yes, you can claim the difference. You need a copy of the parts receipt attached to the hard copy and in the net items, you claim the purchase difference in the parts handling spot. ...
Re: part pick up fm another dealer for a used vehicle - 04/13/2011
i knew gm doesnt pay to recondition a used vehicle.just had questions about the parts pick up issue since its a stock vehicle and not a customer's vehicle...
Re: part pick up fm another dealer for a used vehicle - 04/13/2011
You are correct, you are not allowed to collect for parts expediting on a stock unit. P & P Art 1.5.18 is about parts expediting and says it is a "customer enthusiasm service". It also references Bulletin# 99-00-89-021, if you need any more info.
I don't have ADP either on Reynolds too, have to apree it is difficult at times trying to match the correct parts and Labor op...Wish there was an easier way too..
part replacement - 03/06/2014
A vehicle was in for powertrain coverage repairs... now powertrain is expired and one of the parts replaced failed again. It is still under the 12/12= would it be covered under parts replacement, or would it be customer pay?
Re: part replacement - 03/10/2014
The failed component would be covered under the Service Agent Parts and Accessories Warranty, 12 months/unlimited miles. Reference Policies & Procedures Manual Article 1.1.3.1. Kristen/jlwarranty
Re: REJECT FOR PART NOT COMPATIBLE, BUT OPCODE IS FIRST IN PART GROUP TO LABOR OP GUIDE - 03/26/2012
THE PART NUMBER IS FOR A CONSOLE BUT WHAT KIND AND YEAR MODEL VEHICLE ARE YOU WORKING ON??
Re: REJECT FOR PART NOT COMPATIBLE, BUT OPCODE IS FIRST IN PART GROUP TO LABOR OP GUIDE - 03/26/2012
It may be that the part itself is not compatible with the vehicle and not rejecting for incompatibility with the opcode. What vehicle is it for?
Re: REJECT FOR PART NOT COMPATIBLE, BUT OPCODE IS FIRST IN PART GROUP TO LABOR OP GUIDE - 03/27/2012
The veh is a 2010 Chev 2WD pickup. Last 8 AZ112539.
Re: REJECT FOR PART NOT COMPATIBLE, BUT OPCODE IS FIRST IN PART GROUP TO LABOR OP GUIDE - 03/27/2012
GM Part Number: 20864151 LID ASM-F/SEAT A/RST *EBONY C6698 Front Seat Armrest Lid Replacement Effective Date: Mar 1, 2012 LABOR CODE: C6698 Base LABOR TIME: 0.2
Re: REJECT FOR PART NOT COMPATIBLE, BUT OPCODE IS FIRST IN PART GROUP TO LABOR OP GUIDE - 03/27/2012
Thank you very much, I'm not sure why I didn't see that. I certainly appreciate your help.
Warranty Part Retention - 01/19/2012
We are a very small dealership. We have 9 Techs including our recon man and body shop personnel. Our parts department consists of one man (we could use 2 though). We have a service manager, 2 service advisors and me (warranty, and general fill-in gopher)....
Re: Warranty Part Retention - 01/19/2012
Anybody?
Re: Warranty Part Retention - 01/25/2012
... OR HAZMAT MATERIALS AS GM SAYS THEY ALL GET PITCHED. BUT I CAN TELL YOU HOW I KEEP TRACK OF WHEN PARTS NEED TO BE SCRAPPED, IF YOU DO CREDIT MEMOS. OR HAVE ACCESS TO THEM. (IF YOU DON'T DO THE CREDIT MEMO THEN GO INTO GLOBAL WARRANTY, CHOOSE RECONCILE...
Re: Warranty Part Retention - 01/25/2012
I WORKED AT A SMALL DEALER TOO AND STILL DO.,AND DID ALL THE PARTS SCRAPPING. GUESS EVERYONE HAS PARTS SHELVES MARKED 1 TO 0..THE LAST NUMBER OF THE JOB CARDS..I HAD A BUGGY IN THE PARTS DEPT FOR ALL THE WARRANTY PARTS TO BE PUT IN AND DAILY I EMPTIED...
Re: Warranty Part Retention - 01/25/2012
WE WENT A LONG TIME (UNTIL I STARTED SCRAPPING I DON'T THINK ANYONE HAD REALLY MAINTAINED IT FOR YEARS) WITH ONE OF THE PARTS PERSONNEL JUST THROWING THEM OUT WHEN THEY "WERE OLD". IT WAS CAUSING A LOT OF LOST MONEY AS YOU CAN IMAGINE. OUR PARTS COUNTER...
Re: Warranty Part Retention - 01/27/2012
My parts department handles the scrapping itself. Every day I make a copy of the transaction stmt and an r.o. copy of any paid claim line with parts on it. I staple the r.o. copies together and highlight the r.o. number and parts that can be scrapped...
Re: Warranty Part Retention - 02/02/2012
... with a list using the credit memos as suggested. I will make a weekly file and flag it when the parts are 15+ days old. Thanks again for all the ideas! H&K Chevy-Buick Jean...
Re: Warranty Part Retention - 02/02/2012
ONE THING TO KEEP IN MIND; WHEN YOU SCRAP PARTS EVERYDAY, JUST MAKE SURE THAT YOU ARE CHECKING FOR REQUESTED PARTS DAILY. IF THEY ASK FOR IT ON DAY 14 AND YOU DON'T CHECK IT FOR A DAY OR SO AND SCRAP ON DAY 15 YOU MAY END UP DUMPSTER DIVING- NEVER FU...
FAILED PART VS DEEPEST AREA - 08/13/2012
I have an on-going battle with techs.... I have always been told to code for the causual failed part (if that is true)... where can I find that in writting ??? Example: I have a 2011 Impala where the torque converter is the cause of failure (k7020 4.6)...
Re: FAILED PART VS DEEPEST AREA - 08/14/2012
You do code for the part that caused the failure. Should something else need to be replaced due to being damaged by the failed part then that is straight time. You will probably need both the E and P auth since you will have extra parts too.
Re: WARRANTY PART SCRAPPING PROCEDURE - 09/14/2010
I STARTED A SPREADSHEET IN EXCEL...ONCE A JOB CARD HAS BEEN PAID AND IT HAS PARTS I ADD IT TO THE LIST WITH THE 15 DAYS ADDED. AT THE END OF EACH WEEK I PRINT A COPY AND GIVE IT TO OUR PARTS SUPERVISOR TO HAVE PARTS PULLED. I LIST THE RO # THE DATE IT...
Re: WARRANTY PART SCRAPPING PROCEDURE - 09/14/2010
I USED TO WARRANTY PARTS ON THE SHELVES AND SCRAP THEM TOO AT THE OTHER DEALER I WORKED FOR BUT CHANGED JOBS IN FEBRUARY NOW THE PARTS MANAGER DOES ALL THE SCRAPING
REJECT: SERVICE PART REPLACEMENT ??? - 02/11/2011
REJECT REASON: #842 SERVICE PART REPLACEMENT ....... NOT ON LIST / WHERE CAN I FIND INFO ON WHAT IT MEANS
part pick up fm another dealer for a used vehicle - 04/13/2011
PART PICK UP FM ANOTHER DEALER FOR A USED STOCK UNIT..MY QUESTION IS THIS I DONT THINK WE CAN CLAIM THE DIFFERENCE...AM I WRONG??
Re: part pick up fm another dealer for a used vehicle - 04/13/2011
... for sale. If it is a warranty issue, yes, you can claim the difference. You need a copy of the parts receipt attached to the hard copy and in the net items, you claim the purchase difference in the parts handling spot. ...
Re: part pick up fm another dealer for a used vehicle - 04/13/2011
i knew gm doesnt pay to recondition a used vehicle.just had questions about the parts pick up issue since its a stock vehicle and not a customer's vehicle...
Re: part pick up fm another dealer for a used vehicle - 04/13/2011
You are correct, you are not allowed to collect for parts expediting on a stock unit. P & P Art 1.5.18 is about parts expediting and says it is a "customer enthusiasm service". It also references Bulletin# 99-00-89-021, if you need any more info.
Re: part pick up fm another dealer for a used vehicle - 04/13/2011
the repair ended up being out of emissions warranty so back to the service advisor it went for him to correct... thanks everyone for your help..
AC Delco part numbers - 06/13/2011
Hello all! Hope everyone had an awesome weekend! My parts manager came and asked me about some parts numbers and I was hoping someone here had the answer. For coolant, we currently use part # 12346290 and it goes through warranty like any other normal...
Re: AC Delco part numbers - 06/13/2011
We use 12346290 but 12377912 shows up in EPIC with pricing. You should be able use either one I'd think. Just a note though, in July 12377912 pricing goes up and it will cost more than 12346290. Give it a shot and see what happens?
Re: AC Delco part numbers - 06/15/2011
The AC Delco part number worked. Thank you.
part damaged during shipping - 08/24/2011
... had a large scuff mark in the painted end. I told the service advisor they needed to return the part and get it replaced based on the parts policies & procedures regarding defective parts & accessories. They wanted to have the body shop repair the...
Re: part damaged during shipping - 08/24/2011
You are correct. The part should be returned through the parts dept as a defective part, no warranty claim on it.
Re: part damaged during shipping - 08/24/2011
... The sales mgr (owner's son) just does whatever he wants. He already had the body shop repair the part. I told them that the repair was "on the house" since they didn't follow the P&P. Sigh. Again, I'M the bad guy for pointing out the rules....
Re: part damaged during shipping - 08/24/2011
NO YOU ARE NOT OFF YOUR ROCKER !!!!!!!!
Re: 2005 silverado - over counter part - 10/11/2011
If it is OTC, are you charging labor? I wouldn't. (UNLESS it was originally purchased OTC and your shop installed the new one).
Re: 2005 silverado - over counter part - 10/11/2011
I've used the wiring repair labor op for harnesses if there isn't a specific harness labor op and it works fine.
2005 silverado - over counter part - 10/10/2011
(1GBHC29285E271588)Looking for a labor op for PT#98017958 / FUEL INJECTOR WIRING HARNESS
Re: 2005 silverado - over counter part - 10/11/2011
Y...
Bulk Part Pricing - 10/14/2011
Dealers that use bulk parts for vehicle repairs should charge out the applicable bulk part number on the transaction. The quantity used should be entered with the smaller quantity measurement (quarts, ounces, feet). GWM will calculate the smaller quantity...
GM Freight Expense - 06/06/2012
... in regards to the policy for handling freight expense associated with a Customer Special Order part.When it becomes necessary to obtain a part by express shipping, GM will reimburse the actual express shipping charges for the warranty part order. The...
Reminder! The 12 Month Part Warranty - 01/24/2013
On January 1, 2013, GM instituted a new parts warranty. GM parts carry a 12-month warranty that has no mileage parameters. This new coverage applies to those parts that were installed on or after January 1, 2013. Parts sold prior to that date will have...
Part Allowance Reimbursement - 01/24/2013
Occasionally, GM may directly supply parts to a dealership for the repair of a vehicle. When this happens, it is typically sent at no charge. A service agent is allowed and entitled to an appropriate handling allowance even though there was no cost involved....
The 12 Month Part Warranty - 12/18/2012
Beginning January 1, 2013, GM parts will have a 12 month warranty that no longer factors in mileage. This will be a huge advantage to customers who drive long commutes and see the warranty on the part installed on their vehicle expire after only 6 months...
Part Quantity Input Update - 08/30/2012
... update applies to the quantity of refrigerant that was used in the repair, which is entered in the part quantity field of the warranty transaction.From the July example, with the update highlighted below: The following is an example of the quantity to...
Part Restrictions Fast Facts - 12/24/2010
Part restrictions can be time consuming and cumbersome if not handled properly. Below are a few facts on the Parts Restrictions that may reduce the time devoted to the restriction process:PI's related to the restriction should be completed in full (if ...
Incompatible Part Rejects - 05/12/2010
When submitting warranty transactions, all parts used in the repair process must be entered. Because all part numbers are displayed, certain parts may cause a transaction to reject if they are not compatible with the labour operation. This reject can...
Subsequent Recall Part Failures - 03/10/2011
If a part previously installed for a product field action fails, the service agent must determine if warranty coverage applies and submit either a new vehicle warranty transaction or parts replacement warranty transaction after the repair has been completed....
The EV Effect (Part II): Competition and Opportunities - 02/23/2011
It has been a slow start for the Volt and the Leaf, but their impact and success has already been felt by the automotive industry. Consumer choice will extend beyond just two brands as an increasing number of manufacturers will soon bring more competition ...
Where's The Part Number? - 04/12/2011
The service department is a fast-paced and high-stress environment. Vehicles and jobs cards can change hands multiple times throughout the completion of repairs. This creates a situation where important documentation can be easily overlooked. With recalls,...
Global Warranty Management System Part Returns - 01/06/2010
The proper method to return parts to the Warranty Parts Center (WPC) for those dealers using Global Warranty Management (GWM) is as follows:Click on the Generate Shipping Label linkComplete all the information in the boxes with the red asterisk...
Part Ceiling Exceeded - 03/11/2010
You may have noticed when viewing your authorization empowerment that the parameters for approving excessive part transactions changed when you transitioned to GWM. Most service agents are now empowered to approve excessive part transactions up to $1,000.The...
the repair ended up being out of emissions warranty so back to the service advisor it went for him to correct... thanks everyone for your help..
AC Delco part numbers - 06/13/2011
Hello all! Hope everyone had an awesome weekend! My parts manager came and asked me about some parts numbers and I was hoping someone here had the answer. For coolant, we currently use part # 12346290 and it goes through warranty like any other normal...
Re: AC Delco part numbers - 06/13/2011
We use 12346290 but 12377912 shows up in EPIC with pricing. You should be able use either one I'd think. Just a note though, in July 12377912 pricing goes up and it will cost more than 12346290. Give it a shot and see what happens?
Re: AC Delco part numbers - 06/15/2011
The AC Delco part number worked. Thank you.
part damaged during shipping - 08/24/2011
... had a large scuff mark in the painted end. I told the service advisor they needed to return the part and get it replaced based on the parts policies & procedures regarding defective parts & accessories. They wanted to have the body shop repair the...
Re: part damaged during shipping - 08/24/2011
You are correct. The part should be returned through the parts dept as a defective part, no warranty claim on it.
Re: part damaged during shipping - 08/24/2011
... The sales mgr (owner's son) just does whatever he wants. He already had the body shop repair the part. I told them that the repair was "on the house" since they didn't follow the P&P. Sigh. Again, I'M the bad guy for pointing out the rules....
Re: part damaged during shipping - 08/24/2011
NO YOU ARE NOT OFF YOUR ROCKER !!!!!!!!
Re: 2005 silverado - over counter part - 10/11/2011
If it is OTC, are you charging labor? I wouldn't. (UNLESS it was originally purchased OTC and your shop installed the new one).
Re: 2005 silverado - over counter part - 10/11/2011
I've used the wiring repair labor op for harnesses if there isn't a specific harness labor op and it works fine.
2005 silverado - over counter part - 10/10/2011
(1GBHC29285E271588)Looking for a labor op for PT#98017958 / FUEL INJECTOR WIRING HARNESS
Re: 2005 silverado - over counter part - 10/11/2011
Y...
Bulk Part Pricing - 10/14/2011
Dealers that use bulk parts for vehicle repairs should charge out the applicable bulk part number on the transaction. The quantity used should be entered with the smaller quantity measurement (quarts, ounces, feet). GWM will calculate the smaller quantity...
GM Freight Expense - 06/06/2012
... in regards to the policy for handling freight expense associated with a Customer Special Order part.When it becomes necessary to obtain a part by express shipping, GM will reimburse the actual express shipping charges for the warranty part order. The...
Reminder! The 12 Month Part Warranty - 01/24/2013
On January 1, 2013, GM instituted a new parts warranty. GM parts carry a 12-month warranty that has no mileage parameters. This new coverage applies to those parts that were installed on or after January 1, 2013. Parts sold prior to that date will have...
Part Allowance Reimbursement - 01/24/2013
Occasionally, GM may directly supply parts to a dealership for the repair of a vehicle. When this happens, it is typically sent at no charge. A service agent is allowed and entitled to an appropriate handling allowance even though there was no cost involved....
The 12 Month Part Warranty - 12/18/2012
Beginning January 1, 2013, GM parts will have a 12 month warranty that no longer factors in mileage. This will be a huge advantage to customers who drive long commutes and see the warranty on the part installed on their vehicle expire after only 6 months...
Part Quantity Input Update - 08/30/2012
... update applies to the quantity of refrigerant that was used in the repair, which is entered in the part quantity field of the warranty transaction.From the July example, with the update highlighted below: The following is an example of the quantity to...
Part Restrictions Fast Facts - 12/24/2010
Part restrictions can be time consuming and cumbersome if not handled properly. Below are a few facts on the Parts Restrictions that may reduce the time devoted to the restriction process:PI's related to the restriction should be completed in full (if ...
Incompatible Part Rejects - 05/12/2010
When submitting warranty transactions, all parts used in the repair process must be entered. Because all part numbers are displayed, certain parts may cause a transaction to reject if they are not compatible with the labour operation. This reject can...
Subsequent Recall Part Failures - 03/10/2011
If a part previously installed for a product field action fails, the service agent must determine if warranty coverage applies and submit either a new vehicle warranty transaction or parts replacement warranty transaction after the repair has been completed....
The EV Effect (Part II): Competition and Opportunities - 02/23/2011
It has been a slow start for the Volt and the Leaf, but their impact and success has already been felt by the automotive industry. Consumer choice will extend beyond just two brands as an increasing number of manufacturers will soon bring more competition ...
Where's The Part Number? - 04/12/2011
The service department is a fast-paced and high-stress environment. Vehicles and jobs cards can change hands multiple times throughout the completion of repairs. This creates a situation where important documentation can be easily overlooked. With recalls,...
Global Warranty Management System Part Returns - 01/06/2010
The proper method to return parts to the Warranty Parts Center (WPC) for those dealers using Global Warranty Management (GWM) is as follows:Click on the Generate Shipping Label linkComplete all the information in the boxes with the red asterisk...
Part Ceiling Exceeded - 03/11/2010
You may have noticed when viewing your authorization empowerment that the parameters for approving excessive part transactions changed when you transitioned to GWM. Most service agents are now empowered to approve excessive part transactions up to $1,000.The...
WPC Parts Return Program - 12/19/2018
The Warranty Parts Center and part return program is an essential process that leads to better vehicle quality, benefiting everyone from part suppliers to service agents, but more importantly the customers who choose to buy GM vehicles. Anyone involved...
Reject of the Month - 01/23/2017
Error code 068: Causal Part xx is Not a Compatible Part for Labor Code xx. Error code 068 has been appearing on transactions since September 2016 in instances where it was likely that a part was incorrectly marked as the causal part for the repair. The...
Returning Parts to the Warranty Parts Center - 07/01/2014
Dealership personnel are keeping busy returning all those parts involved in the ignition switch recalls. For your efforts, don't forget to claim the labour allowance reimbursement you are entitled to, up to 0.3. Claiming this administrative allowance...
Error Code 068 - 03/21/2017
Transactions rejecting with error code 068: Causal Part X is Not a Compatible Part for Labor Code X: must be addressed at the dealership level and may not be self-authorized or h-routed to the WSC for review/payment. Address the error message by selecting...
Chassis Parts and Lifetime Warranty - 06/26/2019
GM has two categories for chassis parts; one is ACDelco and the other is Original Equipment Manufacturer (OEM). Whether you install an ACDelco Professional or OEM chassis part, the warranty is limited lifetime on the part, and depending on when the part...
EPC - 08/30/2021
In cases where it’s helpful to view a picture of a part or have a better understanding of where it is located in the system or assembly access GM EPC. Enter the year, make, model or the vehicle’s VIN to search a specific part. If more than...
Re: non gm parts mark up - 08/19/2011
From warranty management workshop binder page 21 "If non-GM part is used because a GM part is not available, the reason must be recorded on the job card. The service agent net price must be identified and cannot be marked up." Put in the part number,...
no parts to return to wpc - 07/28/2014
I HAVE A CLAIM THAT THEY ARE ASKING FOR THE PART TO BE SENT BACK TO WPC, BUT THERE ISN'T A PART BECAUSE THE PART WAS MISSING WHEN THEY REPLACED IT. HOW DO I HANDLE THIS SINCE I DON'T HAVE A PART TO SEND BACK.
Forum - 12/22/2017
I've always taken replace to mean install a new part to take the place of a part that wasn't functioning. My body shop uses R&I for remove and install a part that they've taken off and then reinstalled. A lot of techs will use R&R...
Major Component Serial Number- New or Used? - 04/19/2010
... or engine. I know on GWM there is a box for "serial number", is that the serial number of the new part or the serial number off the failed part? My manager says its off the old part, DBC says its off the new part... I cant seem to fing anything in print...
Re: cant think.....argh - 08/26/2008
I always try to think of it this way Did part A cause part B to fail, If so use labor op for part A and olh part B labor then h route. If both parts fail independently use two labor ops this way GM knows there is a problem with both parts. It makes it...
Forum - 12/20/2007
You add all the freight amounts together and submit on one line. Use the total number of parts overnighted in the part amt line, the part # of the most expensive part, 0.0 for part amt., total freight charge in net, but not to exceed $100.00.
Re: GOODWRENCH LIMITED LIFETIME GUARANTEE - 03/18/2008
I just submit my 1st lifetime guarantee claim and it got rejected stating "not a goodwrench service plus part number". However, after reviewing P&P, it states the part that was installed as LG should have been flagged, and in this case it was. Where...
Check the Model Year - 09/16/2010
Before contacting TAC or PQC concerning a part restriction, be sure to check the model year of the vehicle. Many part restrictions are established to include a specific time period. If the part number is restricted, but the vehicle make/ model/year are...
Right/Left & Front/Back Repairs - 08/30/2012
... there isn't an add condition or unique labour code, use the generic labour operation. The second part is submitted as a secondary part and the labour time for the other side is entered as OLH. Reduce the OLH as necessary to account for the repair set...
Remanufactured and Refurbished Parts Disclosure - 12/15/2011
Customer pay repairs typically involve parts and labour. There isn't much negotiation when it comes to the labour costs; however, there are choices when choosing which grade of parts to install on the vehicle. Some customers may want a mid or lower grade...
Exchange Program for Electronic Products - 10/14/2011
... add model years and update ESC contact information, other details within are worth revisiting.The part number must be obtained and identified when ordering an exchange unit. This can be accomplished by either using the Tech 2 or GDS scan tool or by removing...
Labor Operation Exceptions - 04/29/2021
... available options. The other option is to select the GM Warranty Job Aid, enter the VIN, and the part number of the causal part. Either option will provide the labor operation you are searching for. GM allows anyone in the dealership to look up a labor...
Reject of the Month - 05/22/2017
Incompatibility and Up Assemblies - A dealer may receive an alternate part or “up assembly” from GM CCA when a parts order cannot be fulfilled in a reasonable amount of time on an open SPAC case. An up assembly is a currently available...
September 2013 Recall Update - 09/04/2013
... recall. The special coverage covers the condition for a period of 10 years or 120,000 miles. The parts information section of the bulletin has been revised. A quantity of 2 is now required for bolt part number 11588844 for the repair procedure.Safety...
Customer Satisfaction Program 17019 Clarification - 02/17/2017
The oil and filter part numbers required for the oil change procedure are to be submitted in the Parts field of the transaction. No amount should be entered in the net item field. The recall bulletin contains a list of oil part numbers; dealers are to...
Choosing the Correct Labor Operation for Consequential Damage Repairs - 06/19/2017
Choosing the correct labor operation that best describes a warranty repair is an important part of a warranty administrator’s job. Labor operation and causal part selection tells GM what has failed and allows for improvement in future design, engineering,...
Bulletin 21-NA-110 Tonneau Cover Replacement - 05/26/2021
Bulletin 21-NA-110 Tonneau Cover Replacement was released to identify GM tonneau cover part numbers that are being discontinued. The bulletin pertains to certain 2019 Chevrolet Silverado 1500 (new model), GMC Sierra 1500 (new model), 2020-21 Chevrolet...
Claiming Parts Expediting - 08/27/2019
Parts expediting is an option offered to dealers to get a needed part more quickly than the standard ordering process (CSO). This program is solely intended to reduce return visits by the customer and to meet the level of customer service customers have ...
Parts That Are Damaged Before Installation - 07/25/2023
Parts that are damaged, or otherwise defective, and that damage or defect can be seen before the part is installed, are not claimed in a warranty transaction. The responsibility rests with the parts department and/or the technician to ensure the correct ...
The Warranty Parts Center and part return program is an essential process that leads to better vehicle quality, benefiting everyone from part suppliers to service agents, but more importantly the customers who choose to buy GM vehicles. Anyone involved...
Reject of the Month - 01/23/2017
Error code 068: Causal Part xx is Not a Compatible Part for Labor Code xx. Error code 068 has been appearing on transactions since September 2016 in instances where it was likely that a part was incorrectly marked as the causal part for the repair. The...
Returning Parts to the Warranty Parts Center - 07/01/2014
Dealership personnel are keeping busy returning all those parts involved in the ignition switch recalls. For your efforts, don't forget to claim the labour allowance reimbursement you are entitled to, up to 0.3. Claiming this administrative allowance...
Error Code 068 - 03/21/2017
Transactions rejecting with error code 068: Causal Part X is Not a Compatible Part for Labor Code X: must be addressed at the dealership level and may not be self-authorized or h-routed to the WSC for review/payment. Address the error message by selecting...
Chassis Parts and Lifetime Warranty - 06/26/2019
GM has two categories for chassis parts; one is ACDelco and the other is Original Equipment Manufacturer (OEM). Whether you install an ACDelco Professional or OEM chassis part, the warranty is limited lifetime on the part, and depending on when the part...
EPC - 08/30/2021
In cases where it’s helpful to view a picture of a part or have a better understanding of where it is located in the system or assembly access GM EPC. Enter the year, make, model or the vehicle’s VIN to search a specific part. If more than...
Re: non gm parts mark up - 08/19/2011
From warranty management workshop binder page 21 "If non-GM part is used because a GM part is not available, the reason must be recorded on the job card. The service agent net price must be identified and cannot be marked up." Put in the part number,...
no parts to return to wpc - 07/28/2014
I HAVE A CLAIM THAT THEY ARE ASKING FOR THE PART TO BE SENT BACK TO WPC, BUT THERE ISN'T A PART BECAUSE THE PART WAS MISSING WHEN THEY REPLACED IT. HOW DO I HANDLE THIS SINCE I DON'T HAVE A PART TO SEND BACK.
Forum - 12/22/2017
I've always taken replace to mean install a new part to take the place of a part that wasn't functioning. My body shop uses R&I for remove and install a part that they've taken off and then reinstalled. A lot of techs will use R&R...
Major Component Serial Number- New or Used? - 04/19/2010
... or engine. I know on GWM there is a box for "serial number", is that the serial number of the new part or the serial number off the failed part? My manager says its off the old part, DBC says its off the new part... I cant seem to fing anything in print...
Re: cant think.....argh - 08/26/2008
I always try to think of it this way Did part A cause part B to fail, If so use labor op for part A and olh part B labor then h route. If both parts fail independently use two labor ops this way GM knows there is a problem with both parts. It makes it...
Forum - 12/20/2007
You add all the freight amounts together and submit on one line. Use the total number of parts overnighted in the part amt line, the part # of the most expensive part, 0.0 for part amt., total freight charge in net, but not to exceed $100.00.
Re: GOODWRENCH LIMITED LIFETIME GUARANTEE - 03/18/2008
I just submit my 1st lifetime guarantee claim and it got rejected stating "not a goodwrench service plus part number". However, after reviewing P&P, it states the part that was installed as LG should have been flagged, and in this case it was. Where...
Check the Model Year - 09/16/2010
Before contacting TAC or PQC concerning a part restriction, be sure to check the model year of the vehicle. Many part restrictions are established to include a specific time period. If the part number is restricted, but the vehicle make/ model/year are...
Right/Left & Front/Back Repairs - 08/30/2012
... there isn't an add condition or unique labour code, use the generic labour operation. The second part is submitted as a secondary part and the labour time for the other side is entered as OLH. Reduce the OLH as necessary to account for the repair set...
Remanufactured and Refurbished Parts Disclosure - 12/15/2011
Customer pay repairs typically involve parts and labour. There isn't much negotiation when it comes to the labour costs; however, there are choices when choosing which grade of parts to install on the vehicle. Some customers may want a mid or lower grade...
Exchange Program for Electronic Products - 10/14/2011
... add model years and update ESC contact information, other details within are worth revisiting.The part number must be obtained and identified when ordering an exchange unit. This can be accomplished by either using the Tech 2 or GDS scan tool or by removing...
Labor Operation Exceptions - 04/29/2021
... available options. The other option is to select the GM Warranty Job Aid, enter the VIN, and the part number of the causal part. Either option will provide the labor operation you are searching for. GM allows anyone in the dealership to look up a labor...
Reject of the Month - 05/22/2017
Incompatibility and Up Assemblies - A dealer may receive an alternate part or “up assembly” from GM CCA when a parts order cannot be fulfilled in a reasonable amount of time on an open SPAC case. An up assembly is a currently available...
September 2013 Recall Update - 09/04/2013
... recall. The special coverage covers the condition for a period of 10 years or 120,000 miles. The parts information section of the bulletin has been revised. A quantity of 2 is now required for bolt part number 11588844 for the repair procedure.Safety...
Customer Satisfaction Program 17019 Clarification - 02/17/2017
The oil and filter part numbers required for the oil change procedure are to be submitted in the Parts field of the transaction. No amount should be entered in the net item field. The recall bulletin contains a list of oil part numbers; dealers are to...
Choosing the Correct Labor Operation for Consequential Damage Repairs - 06/19/2017
Choosing the correct labor operation that best describes a warranty repair is an important part of a warranty administrator’s job. Labor operation and causal part selection tells GM what has failed and allows for improvement in future design, engineering,...
Bulletin 21-NA-110 Tonneau Cover Replacement - 05/26/2021
Bulletin 21-NA-110 Tonneau Cover Replacement was released to identify GM tonneau cover part numbers that are being discontinued. The bulletin pertains to certain 2019 Chevrolet Silverado 1500 (new model), GMC Sierra 1500 (new model), 2020-21 Chevrolet...
Claiming Parts Expediting - 08/27/2019
Parts expediting is an option offered to dealers to get a needed part more quickly than the standard ordering process (CSO). This program is solely intended to reduce return visits by the customer and to meet the level of customer service customers have ...
Parts That Are Damaged Before Installation - 07/25/2023
Parts that are damaged, or otherwise defective, and that damage or defect can be seen before the part is installed, are not claimed in a warranty transaction. The responsibility rests with the parts department and/or the technician to ensure the correct ...
What is the correct procedure? - 02/10/2009
Customer complaint=hazard switch inop. Vehicle out of warranty. Ordered part & Tech installed. When going to transfer a button from original switch to new, discovered unable to do so, & new part was missing the button. Essentially the first switch...
Forum - 01/26/2018
I have found that if you " do NOT " select a failed part and just fill in the " causal part or description section " ......... you can briefly describe the failure as unknown or whatever you desire to fill in. The system...
Forum - 01/29/2018
dlaw645: Yes, that is true - GWM will allow entry of a causal part description vs the selection of a causal part. Although, it is very important that the technician's comments support the cause of failure, with the labor operation and failed part reflecting...
Re: Parts Warranty - 02/28/2014
Just to make sure I get this right: If we replaced a part (power steering pump 3/4/13) on a customers car ( 08' w/91608 miles) and the customer returns 2/27/14 and we have to replace that part again. Does the part have a 12mth/unlimited miles warranty...
Parts Warranty - 10/27/2020
Most General Motors parts and accessories offer a 24-month, unlimited milage warranty when purchased by the customer or the customer participates in an out of warranty repair. For parts that are dealer installed, the warranty is on both the part and labor....
Repair Process - 12/01/2021
All elements of a warranty repair must follow a chronological order for the repair process. It is logical that a part would not be billed out on a job card until the technician has clocked on the repair, diagnosis has been performed, and the technician...
Non-GM Parts Require DMA Approval - 10/23/2015
... on new vehicle alterations, incomplete vehicles, and the sale or installation of unapproved GM parts earlier this year. The message number is G_0000213676 and can be found in GlobalConnect under "My Old Messages." Select the advanced search tab and enter...
What Would You Do? - 04/23 - 03/23/2023
... had been previously replaced, on 4/28/2022 at 100,269 miles. The technician proceeded with the part warranty transaction, evacuated, and replaced the A/C compressor, then vacuum recharge. Also had to flush the system before repair. The advisor attached...
What Would You Do? - 11/23 - 10/25/2023
A vehicle nearing the expiration of its NVLW was brought into the service department for routine service as well as a warrantable defect. The routine service was performed, but unfortunately the technician had to order the part for the warranty concern....
What Would You Do - 09/19 - 08/27/2019
... realized that the cover had been charged out on the job card. As an Associated Accessory a new part would have been sent to the dealer at no charge. At this point the warranty administrator discussed the issue with the parts manager. The parts manager...
GM Certified Service Lifetime Service Guarantee - 06/06/2012
... opportunity to offer their customers a Limited Lifetime Service Guarantee warranty, on eligible parts, by signing an agreement. The key factor in this guarantee is that the customer must return to the selling service agent for the lifetime warranty to...
Reject of the Month - 04/27/2011
Service departments see a variety of repairs each and every day. These repairs range from the average customer pay maintenance to complex warranty transactions. Part warranty transactions are just another type of transaction that dealerships handle daily....
Core Return Policies - 04/26/2022
All warranty core parts (except ESC and BSC exchange parts) must be retained for 72 hours after the transaction has been accepted. Dealerships must check for WPC requests and if no WPC return request is received on a core part within 72 hours of the dealership’s...
Re: PARTS EXPEDITE FROM ANOTHER DEALER - 03/05/2010
Just trying to get someone else's feel on this statement from GM in Message G_0000050657. Part Expediting - Correct Procedure to Submit (Bulletin update Coming) There has been some confusion regarding the submission of transactions that include Part...
Reject of the Month - 03/08/2012
... that a replacement transmission was the most cost effective solution. The PRA reflected the part, labour and tow expense for the repair. The transaction was administered for payment. Payment was received, less the tow expense, which was omitted in error....
Re: Parts purchased locally. global pays less. - 05/10/2010
That is the way they told us to do it to.... but.... I have our parts department bill the part at the regular GM cost on the RO & attach a copy of the invoice where they got the part expedited from. I then put the part in the regular causal part field...
WPC Process Overview - 12/26/2023
The GM WPC, (Warranty Parts Center), process is used to obtain parts replaced at dealerships to better understand and help resolve product issues. The WPC will issue specific part return requests through the Global Warranty Management (GWM) system to...
Replacement Parts Warranty - 04/23/2018
On April 1st, 2018, General Motors changed several of its parts warranties. Below are the changes: GM SERVICE REPLACEMENT PARTS - All GM Service Replacement parts, when installed at a GM dealership as part of a customer pay repair, will now have a 24...
Global Warranty Management Submission - 12/16/2016
... or accessory by a Service Agent before or after the retail sale of the vehicle to the customer. Part Transaction - Over-the-Counter, ZPTC is used for transactions involving defective part reimbursement for parts originally sold over-the-counter. The...
Re: HOW DO YOU CLAIM: NPN PARTS - 04/22/2008
When using a NPN part you take the part out of the claim and put it in the net feild, then give a breif description in the comments field.
Re: 2008 CADILLAC CTS (OP CODE HELP) - 01/25/2008
Rhonda.part nmbr is for door lock and window switch.depending on which side,front or rear look at N2144,N2145,N2154,N2155.EPIC in dealer world is a great tool.put in part# and will give a descripition.I use this all the time,also great for checking p...
Re: Related repairs - 09/04/2008
PART OF THAT MAY BE RELATED TO BULLETIN 05-01-38-012C. I HAVE HAD THIS DISCUSSION ALSO AND NORMALLY I WOULD USE THE OPERATION OF THE FAILED COMPONENT AND THE SUBSEQUENT DAMAGE FROM THAT PART WOULD BE OLH IF APPLICABLE TO THE FAILED PART. MY REP PREFERS ...
Re: RADIO B CLAIM - 10/28/2008
The labor op does not require a part number, however the claim type b does require a part number, you put in the gm part no., no cost and submit as a claim type b with auth g and include admin time and handling.
Re: What is the correct procedure? - 06/23/2008
... jobs, two lines, with correct labor ops and b auth for related repair on second job/line. apply parts for both lines; if the part is the same number for both sides, part count = 1 with part number on each line....
Re: need a labor op... - 07/18/2008
I checked EPIC again, and it calls the part a sensor, not a sender. I would use what EPIC says, as the part group number and labor operation codes are linked. I rarely get a reject for wrong part/labor op when I check those two things.
Customer complaint=hazard switch inop. Vehicle out of warranty. Ordered part & Tech installed. When going to transfer a button from original switch to new, discovered unable to do so, & new part was missing the button. Essentially the first switch...
Forum - 01/26/2018
I have found that if you " do NOT " select a failed part and just fill in the " causal part or description section " ......... you can briefly describe the failure as unknown or whatever you desire to fill in. The system...
Forum - 01/29/2018
dlaw645: Yes, that is true - GWM will allow entry of a causal part description vs the selection of a causal part. Although, it is very important that the technician's comments support the cause of failure, with the labor operation and failed part reflecting...
Re: Parts Warranty - 02/28/2014
Just to make sure I get this right: If we replaced a part (power steering pump 3/4/13) on a customers car ( 08' w/91608 miles) and the customer returns 2/27/14 and we have to replace that part again. Does the part have a 12mth/unlimited miles warranty...
Parts Warranty - 10/27/2020
Most General Motors parts and accessories offer a 24-month, unlimited milage warranty when purchased by the customer or the customer participates in an out of warranty repair. For parts that are dealer installed, the warranty is on both the part and labor....
Repair Process - 12/01/2021
All elements of a warranty repair must follow a chronological order for the repair process. It is logical that a part would not be billed out on a job card until the technician has clocked on the repair, diagnosis has been performed, and the technician...
Non-GM Parts Require DMA Approval - 10/23/2015
... on new vehicle alterations, incomplete vehicles, and the sale or installation of unapproved GM parts earlier this year. The message number is G_0000213676 and can be found in GlobalConnect under "My Old Messages." Select the advanced search tab and enter...
What Would You Do? - 04/23 - 03/23/2023
... had been previously replaced, on 4/28/2022 at 100,269 miles. The technician proceeded with the part warranty transaction, evacuated, and replaced the A/C compressor, then vacuum recharge. Also had to flush the system before repair. The advisor attached...
What Would You Do? - 11/23 - 10/25/2023
A vehicle nearing the expiration of its NVLW was brought into the service department for routine service as well as a warrantable defect. The routine service was performed, but unfortunately the technician had to order the part for the warranty concern....
What Would You Do - 09/19 - 08/27/2019
... realized that the cover had been charged out on the job card. As an Associated Accessory a new part would have been sent to the dealer at no charge. At this point the warranty administrator discussed the issue with the parts manager. The parts manager...
GM Certified Service Lifetime Service Guarantee - 06/06/2012
... opportunity to offer their customers a Limited Lifetime Service Guarantee warranty, on eligible parts, by signing an agreement. The key factor in this guarantee is that the customer must return to the selling service agent for the lifetime warranty to...
Reject of the Month - 04/27/2011
Service departments see a variety of repairs each and every day. These repairs range from the average customer pay maintenance to complex warranty transactions. Part warranty transactions are just another type of transaction that dealerships handle daily....
Core Return Policies - 04/26/2022
All warranty core parts (except ESC and BSC exchange parts) must be retained for 72 hours after the transaction has been accepted. Dealerships must check for WPC requests and if no WPC return request is received on a core part within 72 hours of the dealership’s...
Re: PARTS EXPEDITE FROM ANOTHER DEALER - 03/05/2010
Just trying to get someone else's feel on this statement from GM in Message G_0000050657. Part Expediting - Correct Procedure to Submit (Bulletin update Coming) There has been some confusion regarding the submission of transactions that include Part...
Reject of the Month - 03/08/2012
... that a replacement transmission was the most cost effective solution. The PRA reflected the part, labour and tow expense for the repair. The transaction was administered for payment. Payment was received, less the tow expense, which was omitted in error....
Re: Parts purchased locally. global pays less. - 05/10/2010
That is the way they told us to do it to.... but.... I have our parts department bill the part at the regular GM cost on the RO & attach a copy of the invoice where they got the part expedited from. I then put the part in the regular causal part field...
WPC Process Overview - 12/26/2023
The GM WPC, (Warranty Parts Center), process is used to obtain parts replaced at dealerships to better understand and help resolve product issues. The WPC will issue specific part return requests through the Global Warranty Management (GWM) system to...
Replacement Parts Warranty - 04/23/2018
On April 1st, 2018, General Motors changed several of its parts warranties. Below are the changes: GM SERVICE REPLACEMENT PARTS - All GM Service Replacement parts, when installed at a GM dealership as part of a customer pay repair, will now have a 24...
Global Warranty Management Submission - 12/16/2016
... or accessory by a Service Agent before or after the retail sale of the vehicle to the customer. Part Transaction - Over-the-Counter, ZPTC is used for transactions involving defective part reimbursement for parts originally sold over-the-counter. The...
Re: HOW DO YOU CLAIM: NPN PARTS - 04/22/2008
When using a NPN part you take the part out of the claim and put it in the net feild, then give a breif description in the comments field.
Re: 2008 CADILLAC CTS (OP CODE HELP) - 01/25/2008
Rhonda.part nmbr is for door lock and window switch.depending on which side,front or rear look at N2144,N2145,N2154,N2155.EPIC in dealer world is a great tool.put in part# and will give a descripition.I use this all the time,also great for checking p...
Re: Related repairs - 09/04/2008
PART OF THAT MAY BE RELATED TO BULLETIN 05-01-38-012C. I HAVE HAD THIS DISCUSSION ALSO AND NORMALLY I WOULD USE THE OPERATION OF THE FAILED COMPONENT AND THE SUBSEQUENT DAMAGE FROM THAT PART WOULD BE OLH IF APPLICABLE TO THE FAILED PART. MY REP PREFERS ...
Re: RADIO B CLAIM - 10/28/2008
The labor op does not require a part number, however the claim type b does require a part number, you put in the gm part no., no cost and submit as a claim type b with auth g and include admin time and handling.
Re: What is the correct procedure? - 06/23/2008
... jobs, two lines, with correct labor ops and b auth for related repair on second job/line. apply parts for both lines; if the part is the same number for both sides, part count = 1 with part number on each line....
Re: need a labor op... - 07/18/2008
I checked EPIC again, and it calls the part a sensor, not a sender. I would use what EPIC says, as the part group number and labor operation codes are linked. I rarely get a reject for wrong part/labor op when I check those two things.
Trans Output Shaft Seal - Labor op??? - 03/09/2010
2007 Silverado - A/Trans Serv Seal (full trans) per part#, group 4.005 (not listed in j&l part to labor op guide)
Re: PARTS EXPEDITE FROM ANOTHER DEALER - 03/03/2010
Make sure in Global that you also enter the amt of the part plus markup in the part cost amt. field and mark the trade indicator. If you leave the part cost blank it pays at cost and you don't get your markup %.
Re: OVER THE COUNTER PARTS WARRANTY VERSUS INSTALLED - 03/26/2010
On over the counter part warranties, you retain the failed part for 15 days just like regular warranty.
Re: BULLETIN WITH OVERNIGHT FREIGHT - 04/02/2010
Did you get the part from another dealership, or just overnight from GM?
Re: Parts amount exceeds allowance.... - 06/21/2010
I have asked our parts dept. to not use the part# when they charge out partial amts. They put it in as just the name of the part without the # and then I run it as a net amt. item. Saves a lot of headaches now that Global Warranty pays off the part#...
Re: PAID CLAIM: NOW PENDING DEBIT ?????? - 06/25/2010
I read that until they actually acknowledge receipt, it is the dealer's responsibility to make sure WPC received the part. In other words, even if you ship with UPS, and they sign for it, they can still debit it if they "can't find" the part. I had...
Re: TRANS REPLACEMENT - 03/03/2009
Just noticed the mileage--was this a part warranty replacement, goodwill ??
Re: SATURN PT#15859578-BLOCK - 03/10/2009
I PULLED UP THRU EPIC "STATES - NOT AN ACTIVE PART" BUT CHECKED THE INVOICE (WE PURCHASED PART FROM A SATURN DEALER & THE PT# LISTED IS 15859578)
Re: Oil leak diagnosis - 03/31/2009
Whatever GM part # is charged out by parts dept. for dye--I must admit I haven't paid attention to the part # charged out, and don't have one right now to check.
Re: cross line saturns - 05/14/2009
If the part number is a GM part number it can be entered as any other part number. If its not a GM part number then you would need to put in net amount and "H" route. We have also seen alot more saturns coming our way.
Goodwrench and Go Rewards - 07/22/2009
... tire, and $1 per wiper blade or refill. I recently put in some blades and they kept telling me part invalid. After working my way up the part reps I have been informed that several parts were not uploaded into the system so if you come across this...
Re: Help finding opcode for G8 - 07/22/2009
What is the part group number?
Re: Help finding opcode for G8 - 07/24/2009
What part #s were they?
Re: PARTS EXCESSIVE - 07/29/2009
You need to H-Route to your AVM with comments regarding the main failed part and added part, with why 2 or more parts were replaced.
Re: PARTS EXCESSIVE - 07/20/2009
I usually have to H route to my DVM when I have that situation. Mine always wants the part number listed in comments with an explanation as to why that part was needed. Hopefully your tech wrote good notes and an explanation for the extra part.
Re: PARTS PRICING DISPUTE - 07/14/2009
WHEN YOU GO INTO EPIC & PUT IN THE PART # -- CLICK ON PART INFORMATION ON THE BOTTOM OF SCREEN .. IT WILL SHOW THE MERCH QTY
Re: PARTS PRICING DISPUTE - 07/14/2009
so you would use the $11.76 as cost for that part ???
Re: PARTS PRICING DISPUTE - 07/14/2009
If you simply look under pricing instead of Part/X-ref info, you will see what each part costs, regardless of how they are packaged. The part you refer to is 100 to a case & 10 to a package, but $11.76 EACH as the dealer cost.
Re: srta trans warranty - 09/17/2010
i would say PART ONLY ....
HELP!!! - 10/27/2010
... A LABOR OP FOR THIS...ANY AND ALL HELP WITH THIS IS GREATLY APPRECIATED....I DID TRY USING THE PART GROUP TO LABOR OP BUT STILL CONFUSED ON WHAT TO USE...THE PART NUMBER IS 23010610..PART GROUP IS 4.282....THANKS IN ADVANCE...
Re: GMPP-RADIO - 11/05/2010
PIPER.... ARE YOU ON REYNOLDS ?? IF SO, YOU LEAVE THE PART SHOWING AS A PART ON JC, BUT WHEN YOU SUBMIT YOUR CLAIM, YOU DELETE THAT PART# & PLACE THE (COST+MARKUP 25%+TAX) AMOUNT IN NET WITH COMMENTS STATING: PT######## DLR COST $$$$ PLUS MARK UP & TAX...
Re: Emission Warranty - 11/16/2010
I HAVE TO AGREE ITS NOT A COVERED PART.
Re: Emission Warranty - 11/16/2010
all part of the plan to keep us guessing!
Re: srta trans warranty - 11/17/2010
i thought the flush code comes from the failed part too..
Re: GM warranty quiz jan 11-2 - 01/21/2011
... is key. ALL warranties except emissions & safety recalls are void as of that date, including any parts warranties. If a part is installed after the branding date & then fails, the normal parts warranty stands unless the failure is deemed part of the...
2007 Silverado - A/Trans Serv Seal (full trans) per part#, group 4.005 (not listed in j&l part to labor op guide)
Re: PARTS EXPEDITE FROM ANOTHER DEALER - 03/03/2010
Make sure in Global that you also enter the amt of the part plus markup in the part cost amt. field and mark the trade indicator. If you leave the part cost blank it pays at cost and you don't get your markup %.
Re: OVER THE COUNTER PARTS WARRANTY VERSUS INSTALLED - 03/26/2010
On over the counter part warranties, you retain the failed part for 15 days just like regular warranty.
Re: BULLETIN WITH OVERNIGHT FREIGHT - 04/02/2010
Did you get the part from another dealership, or just overnight from GM?
Re: Parts amount exceeds allowance.... - 06/21/2010
I have asked our parts dept. to not use the part# when they charge out partial amts. They put it in as just the name of the part without the # and then I run it as a net amt. item. Saves a lot of headaches now that Global Warranty pays off the part#...
Re: PAID CLAIM: NOW PENDING DEBIT ?????? - 06/25/2010
I read that until they actually acknowledge receipt, it is the dealer's responsibility to make sure WPC received the part. In other words, even if you ship with UPS, and they sign for it, they can still debit it if they "can't find" the part. I had...
Re: TRANS REPLACEMENT - 03/03/2009
Just noticed the mileage--was this a part warranty replacement, goodwill ??
Re: SATURN PT#15859578-BLOCK - 03/10/2009
I PULLED UP THRU EPIC "STATES - NOT AN ACTIVE PART" BUT CHECKED THE INVOICE (WE PURCHASED PART FROM A SATURN DEALER & THE PT# LISTED IS 15859578)
Re: Oil leak diagnosis - 03/31/2009
Whatever GM part # is charged out by parts dept. for dye--I must admit I haven't paid attention to the part # charged out, and don't have one right now to check.
Re: cross line saturns - 05/14/2009
If the part number is a GM part number it can be entered as any other part number. If its not a GM part number then you would need to put in net amount and "H" route. We have also seen alot more saturns coming our way.
Goodwrench and Go Rewards - 07/22/2009
... tire, and $1 per wiper blade or refill. I recently put in some blades and they kept telling me part invalid. After working my way up the part reps I have been informed that several parts were not uploaded into the system so if you come across this...
Re: Help finding opcode for G8 - 07/22/2009
What is the part group number?
Re: Help finding opcode for G8 - 07/24/2009
What part #s were they?
Re: PARTS EXCESSIVE - 07/29/2009
You need to H-Route to your AVM with comments regarding the main failed part and added part, with why 2 or more parts were replaced.
Re: PARTS EXCESSIVE - 07/20/2009
I usually have to H route to my DVM when I have that situation. Mine always wants the part number listed in comments with an explanation as to why that part was needed. Hopefully your tech wrote good notes and an explanation for the extra part.
Re: PARTS PRICING DISPUTE - 07/14/2009
WHEN YOU GO INTO EPIC & PUT IN THE PART # -- CLICK ON PART INFORMATION ON THE BOTTOM OF SCREEN .. IT WILL SHOW THE MERCH QTY
Re: PARTS PRICING DISPUTE - 07/14/2009
so you would use the $11.76 as cost for that part ???
Re: PARTS PRICING DISPUTE - 07/14/2009
If you simply look under pricing instead of Part/X-ref info, you will see what each part costs, regardless of how they are packaged. The part you refer to is 100 to a case & 10 to a package, but $11.76 EACH as the dealer cost.
Re: srta trans warranty - 09/17/2010
i would say PART ONLY ....
HELP!!! - 10/27/2010
... A LABOR OP FOR THIS...ANY AND ALL HELP WITH THIS IS GREATLY APPRECIATED....I DID TRY USING THE PART GROUP TO LABOR OP BUT STILL CONFUSED ON WHAT TO USE...THE PART NUMBER IS 23010610..PART GROUP IS 4.282....THANKS IN ADVANCE...
Re: GMPP-RADIO - 11/05/2010
PIPER.... ARE YOU ON REYNOLDS ?? IF SO, YOU LEAVE THE PART SHOWING AS A PART ON JC, BUT WHEN YOU SUBMIT YOUR CLAIM, YOU DELETE THAT PART# & PLACE THE (COST+MARKUP 25%+TAX) AMOUNT IN NET WITH COMMENTS STATING: PT######## DLR COST $$$$ PLUS MARK UP & TAX...
Re: Emission Warranty - 11/16/2010
I HAVE TO AGREE ITS NOT A COVERED PART.
Re: Emission Warranty - 11/16/2010
all part of the plan to keep us guessing!
Re: srta trans warranty - 11/17/2010
i thought the flush code comes from the failed part too..
Re: GM warranty quiz jan 11-2 - 01/21/2011
... is key. ALL warranties except emissions & safety recalls are void as of that date, including any parts warranties. If a part is installed after the branding date & then fails, the normal parts warranty stands unless the failure is deemed part of the...
Re: warranty parts debits - 08/16/2011
we are a small dealer and as the parts are given out to the tech the box it came in is left on the shelf until the old one is turned in, then either the parts person,manager or myself signs for the part and tags it and puts it on the shelf and signs off...
Re: Customer reimbursement - 09/26/2011
I WOULD THINK IT HAD TO BE A GM PART TO GET REIMBURSED...
Re: Process for over the counter parts - 11/09/2012
We always open a repair order even for an over the counter part replacement, just put the information in the write up that it's an over the counter part with the appropriate information, and attach a copy of the original parts invoice to the RO. About...
Accessory Warranty - 06/25/2012
... one corner, evidently by a forklift. I applied for a warranty on the cover that rejected because part price. The part price was correct and the labor op was correct, but it had to be H-routed anyway. The DM rejected the claim stating that a bent part...
Re: Accessory Warranty - 06/25/2012
Was the damage found by the parts dept or by the tech installing the part.? I would put this on the parts dept for not inspecting the part. The damaged part should have been sent back by the parts dept and never made it to the install process.. I've...
USING EPIC HELP FIND LABOR OP - 04/10/2012
... and was recently in a training workshop where I thought that instructor told us that we could use part cross reference in the epic screen to assist in finding a lop using the complete failed part number. When I put part number in feild , I am only able...
REPLACE VS. RE-PLACE - 12/21/2017
... or position". I wish GM would use "re-install"in SI when it is meant to put the original part back into the vehicle, and "replace" when they want a new part. Some of the techs interperet the word differently and then the repair is rejected for 'part...
Forum - 02/19/2018
I like it but will still use the J&L part group to op code resource.
Forum - 02/08/2018
On something like that I would type in a causal part description and use the tech notes to identify what was wrong with the initial sealer application. Don't highlight the causal part at all. The system may not accept it if you use the sealer as the ...
What Would You Do - 04/18 - 03/26/2018
... requiring replacement approximately three years ago. Since the compressor is a limited lifetime part, the advisor wrote the job card up as a warranty concern. The job card was dispatched to a technician, where the vehicle was diagnosed, and...
CTS sedan window frame rear applique - 06/08/2017
... frame rear applique on a 2014 CTS. There is not a labor op and many steps to replacing this part. Is this a "labor op closest to" situation? Should I use the op that pays the most as there are 4 parts removed to get this part off the...
Forum - 03/22/2017
... the repair order should be closed and another on made when the customer comes back to have the part installed, i experience this all the time where the part is ordered the RO is kept open and most of the time the customer doesnt come back to several...
Forum - 09/22/2017
One of my favorite and most helpful resources found here is the parts group to labor op. I access it often. I pulled up this part group and it is not showing any op codes that apply. Ask your parts department to recheck the parts group#'s by...
Forum - 09/25/2017
... block failure most likely knocked out the BCM. SO, the junction block should be the failed part (which is the part I cannot find an opcode for) and the BCM as collateral damage with part auth and OLH. Does anyone have an opcode for this junction...
Sealant Covered/Not Covered - 11/01/2017
Hi,Is there a document that gives the part numbers of sealant that is covered and how much sealant applies per job/vehicle? It's sometimes difficult to know if it's something that is considered shop supplies or something that GM will...
Re: no parts to return to wpc - 07/28/2014
I have faxed a copy of the job card to the warranty parts center before stating the part requested was missing or lost no part to return..and have called before too..
ACCESSORY INSTALLS - 02/10/2015
... the new vehicle, NOT when it is a LPO) and I am running into a problem as to how to have the part number be on the repair order without any cost or quantity. I've read previous posts that say that just using the labor op without the part number will...
Re: ACCESSORY INSTALLS - 02/11/2015
... for transaction category and enter the repair completion date. Pressing enter will take you to the Parts info screen, I enter the part number and Qty. Enter through the rest of the claim entry and submit as you would any other claim. When the claim is...
Forum - 01/17/2017
I have had this reject come up with a couple of claims yesterday-one was with reductant fluid as the only part and another was with a bulb that was rejecting no matter what labor code I tried. There is info about this new reject situation in Global Connect...
Forum - 11/21/2016
Up to 0.3 hrs for WPC part return requests & 0.2 hrs for document only requests
Forum - 01/30/2017
the part probably failed inspection did the report give a reason ?
Re: Battery Reject - 01/12/2016
88865243 is a good gm part number, you probably marked it as a non gm part when you submitted the claim go back and take the x by the part off and resubmit the claim should go through..
The Dealership Team - 02/21/2019
Every so often I am questioned about whose responsibility it is to do a certain dealership or service department task. For instance, who handles warranty part returns, who handles warranty rejects, who submits the warranty transaction, who interacts with...
GM Replacement Parts Warranty - 06/26/2019
GM parts, those that are considered replacement parts for customer pay repairs, have different warranty coverages, but most parts are covered for 24 months, unlimited mileage. GM accessories added to the vehicle after it arrives at the dealership and...
Paint Blend Time - 10/23/2019
... costs and it is well documented, approval is possible. Most paint claims do not involve parts, but occasionally, a removed emblem or decal cannot be reused. If a new part is required, be sure it is a dealer supplied genuine GM part, including paint...
we are a small dealer and as the parts are given out to the tech the box it came in is left on the shelf until the old one is turned in, then either the parts person,manager or myself signs for the part and tags it and puts it on the shelf and signs off...
Re: Customer reimbursement - 09/26/2011
I WOULD THINK IT HAD TO BE A GM PART TO GET REIMBURSED...
Re: Process for over the counter parts - 11/09/2012
We always open a repair order even for an over the counter part replacement, just put the information in the write up that it's an over the counter part with the appropriate information, and attach a copy of the original parts invoice to the RO. About...
Accessory Warranty - 06/25/2012
... one corner, evidently by a forklift. I applied for a warranty on the cover that rejected because part price. The part price was correct and the labor op was correct, but it had to be H-routed anyway. The DM rejected the claim stating that a bent part...
Re: Accessory Warranty - 06/25/2012
Was the damage found by the parts dept or by the tech installing the part.? I would put this on the parts dept for not inspecting the part. The damaged part should have been sent back by the parts dept and never made it to the install process.. I've...
USING EPIC HELP FIND LABOR OP - 04/10/2012
... and was recently in a training workshop where I thought that instructor told us that we could use part cross reference in the epic screen to assist in finding a lop using the complete failed part number. When I put part number in feild , I am only able...
REPLACE VS. RE-PLACE - 12/21/2017
... or position". I wish GM would use "re-install"in SI when it is meant to put the original part back into the vehicle, and "replace" when they want a new part. Some of the techs interperet the word differently and then the repair is rejected for 'part...
Forum - 02/19/2018
I like it but will still use the J&L part group to op code resource.
Forum - 02/08/2018
On something like that I would type in a causal part description and use the tech notes to identify what was wrong with the initial sealer application. Don't highlight the causal part at all. The system may not accept it if you use the sealer as the ...
What Would You Do - 04/18 - 03/26/2018
... requiring replacement approximately three years ago. Since the compressor is a limited lifetime part, the advisor wrote the job card up as a warranty concern. The job card was dispatched to a technician, where the vehicle was diagnosed, and...
CTS sedan window frame rear applique - 06/08/2017
... frame rear applique on a 2014 CTS. There is not a labor op and many steps to replacing this part. Is this a "labor op closest to" situation? Should I use the op that pays the most as there are 4 parts removed to get this part off the...
Forum - 03/22/2017
... the repair order should be closed and another on made when the customer comes back to have the part installed, i experience this all the time where the part is ordered the RO is kept open and most of the time the customer doesnt come back to several...
Forum - 09/22/2017
One of my favorite and most helpful resources found here is the parts group to labor op. I access it often. I pulled up this part group and it is not showing any op codes that apply. Ask your parts department to recheck the parts group#'s by...
Forum - 09/25/2017
... block failure most likely knocked out the BCM. SO, the junction block should be the failed part (which is the part I cannot find an opcode for) and the BCM as collateral damage with part auth and OLH. Does anyone have an opcode for this junction...
Sealant Covered/Not Covered - 11/01/2017
Hi,Is there a document that gives the part numbers of sealant that is covered and how much sealant applies per job/vehicle? It's sometimes difficult to know if it's something that is considered shop supplies or something that GM will...
Re: no parts to return to wpc - 07/28/2014
I have faxed a copy of the job card to the warranty parts center before stating the part requested was missing or lost no part to return..and have called before too..
ACCESSORY INSTALLS - 02/10/2015
... the new vehicle, NOT when it is a LPO) and I am running into a problem as to how to have the part number be on the repair order without any cost or quantity. I've read previous posts that say that just using the labor op without the part number will...
Re: ACCESSORY INSTALLS - 02/11/2015
... for transaction category and enter the repair completion date. Pressing enter will take you to the Parts info screen, I enter the part number and Qty. Enter through the rest of the claim entry and submit as you would any other claim. When the claim is...
Forum - 01/17/2017
I have had this reject come up with a couple of claims yesterday-one was with reductant fluid as the only part and another was with a bulb that was rejecting no matter what labor code I tried. There is info about this new reject situation in Global Connect...
Forum - 11/21/2016
Up to 0.3 hrs for WPC part return requests & 0.2 hrs for document only requests
Forum - 01/30/2017
the part probably failed inspection did the report give a reason ?
Re: Battery Reject - 01/12/2016
88865243 is a good gm part number, you probably marked it as a non gm part when you submitted the claim go back and take the x by the part off and resubmit the claim should go through..
The Dealership Team - 02/21/2019
Every so often I am questioned about whose responsibility it is to do a certain dealership or service department task. For instance, who handles warranty part returns, who handles warranty rejects, who submits the warranty transaction, who interacts with...
GM Replacement Parts Warranty - 06/26/2019
GM parts, those that are considered replacement parts for customer pay repairs, have different warranty coverages, but most parts are covered for 24 months, unlimited mileage. GM accessories added to the vehicle after it arrives at the dealership and...
Paint Blend Time - 10/23/2019
... costs and it is well documented, approval is possible. Most paint claims do not involve parts, but occasionally, a removed emblem or decal cannot be reused. If a new part is required, be sure it is a dealer supplied genuine GM part, including paint...
CSMT RPT - 05/25/2022
The Replacement Parts Traceability (RPT) process is a method to aid in tracking certain part replacements on a vehicle. The dealer uses the CSMT app-RPT function to scan the VIN of the vehicle and the barcode/QR code of the new part being installed on...
Takata Airbag Recall - 06/29/2021
... Allowance Net Item field when submitting the repair transaction. This recall bulletin states: Part # 84255088 Front Passenger Airbag Inflator Kit (Single Stage - HD pickup trucks) is in very limited supply and will be replaced by a new service part in...
Refurbished and Remanufactured Parts - 05/26/2021
The following is from the Parts and Accessories Policies and Procedures Manual, Article 1.2: Before servicing a vehicle, the servicer may have a legal obligation to disclose in writing to the customer if remanufactured or refurbished parts will be installed...
Process Changes to the WPC Program - 01/23/2017
The Warranty Parts Center will issue specific part return requests through GWM. These requests must be addressed quickly, and parts, along with the job card and other supporting documentation, must be returned within 21 days of the initial request. Service...
Upcoming Safety Recall 13454 and 14063 - 04/03/2014
... The service manager is empowered to provide the customer with a rental vehicle until parts are available to repair the owner's vehicle. Prior to placing the customer in the rental, the dealer must submit for authorization via the Empowerment Portal.Utilize...
Ignition Switch & the WPC - 08/05/2014
On July 16, an additional screen was added to the GWM part return shipping label request. The new screen includes an "Ignition Switch/Lock Cylinder" option and an "All Other WPC Returns" option from the dropdown menu.If the part being returned is for...
Special Return-Ignition Switch Assembly - 04/03/2014
... part numbers are being released, but are not yet available. Dealers are to mail, email or fax a separate PC659 application for each return to the Administrative PDC and indicate: return type -check "12" and in the comments column note "reference GlobalConnect...
OE Batteries - 09/03/2015
... provides dealers with a quick battery reference, listing vehicle make and model, engine, CCA, OEM part numbers for 2013-2015 model years, corresponding ACDelco part number, GM part number, and battery type. GM has found that it may be difficult...
Recalls 13454C, 14063C, 14092B, 14113D, & 14133D - 01/21/2015
All of the ignition switch, ignition lock cylinder, and ignition key recalls have been updated. The part information and warranty transaction sections of the bulletins have been revised in an effort to simplify the dealer ordering process for all ignition...
Recall 14591 - 01/21/2015
... was launched in December, 2014. The spark plugs on the vehicle are to be updated to the 2014/2015 part number as part of the service procedure contained with the recall. Some technicians have found that the plugs they are installing are the same as what...
Approved PDI Fluid Adds - 10/28/2022
... fluid and DEF fluid generally need to be added to vehicles. The use of genuine GM or GM approved Parts and Accessories is required when performing any repairs/services paid for by General Motors in accordance with applicable provisions in the Sales and...
Forum - 10/27/2023
Why would you do a parts warranty when the part is latching (correctly?)
What Would You Do? - 01/24 - 12/27/2023
... A copy of the customer pay invoice was attached to the current job card supporting the part warranty claim. The technician replaced the engine and related parts, including consequentially damaged parts (intake manifold, turbo, related hardware and...
Forum - 07/10/2019
If it is not a GM accessory part , and is a 3rd party cataloged part they will pay labor only. You will need to contact the part rep's at 800-952-7655 to get credit. We ran into this on a roll-n-lock cover.
Forum - 04/29/2019
... I don't remember having so much difficulty with claim types. I thought that for part warranties the transaction type was based on the original purchase. If it was originally purchased over the counter, it would be an over the...
Forum - 04/24/2019
I'm talking about Part warranties.
Forum - 10/15/2018
So after a bunch of talking between departments, I got everything squared away. The problem was, the part wasn't billed on the Repair Order. But they brought the part in to program, we couldn't even get it programmed because the part was bad. They had...
CPO POWERTRAIN COVERAGE - 09/10/2018
... only tool they have to check for restricted ops and it doesn't come up, does it matter that the part to be replaced was never a powertrain covered part? Or must it have originally been a powertrain covered part in order to replace it under CPO Power...
special coverage 11175 - 06/05/2018
... Gear. this was performed and noe the shift cable broke again. The special coverage is out of date. Part would be good for a part warrant within the 12 month part coverage. I'm need to know if I claim this as a part warranty or could do a policy clai...
Forum - 10/08/2020
Hi CarolRoyal - I agree, cost for the part is $11.88 ($2.97/quart).
Back ordered parts that are a safety concern. - 02/26/2020
We have a customer with a nationaly back order part with only 2 available in the country. The vehicle can not be driven until the repair is complete. Our GM asked if we can remove the part from an inventory unit and place it on the customers vehicle,...
Forum - 04/01/2020
What transaction type did you select, and what is the part?
WPC REQUEST ON AN ENGINE NOT YET PAID - 04/16/2020
HAS AND OR CAN WPC REQUEST AN ENGINE/PART THAT HAS NOT BEEN PAID???
Forum - 03/17/2021
They have to indicate what part came apart and caused the metal debris
EPIC - 05/02/2012
Have a part number for the repair, but not the group number? The information is readily available on GM GlobalConnect within the Parts tab. Select the link for EPIC, then the pricing link. Enter the part number to get pricing detail, including cost and...
The Replacement Parts Traceability (RPT) process is a method to aid in tracking certain part replacements on a vehicle. The dealer uses the CSMT app-RPT function to scan the VIN of the vehicle and the barcode/QR code of the new part being installed on...
Takata Airbag Recall - 06/29/2021
... Allowance Net Item field when submitting the repair transaction. This recall bulletin states: Part # 84255088 Front Passenger Airbag Inflator Kit (Single Stage - HD pickup trucks) is in very limited supply and will be replaced by a new service part in...
Refurbished and Remanufactured Parts - 05/26/2021
The following is from the Parts and Accessories Policies and Procedures Manual, Article 1.2: Before servicing a vehicle, the servicer may have a legal obligation to disclose in writing to the customer if remanufactured or refurbished parts will be installed...
Process Changes to the WPC Program - 01/23/2017
The Warranty Parts Center will issue specific part return requests through GWM. These requests must be addressed quickly, and parts, along with the job card and other supporting documentation, must be returned within 21 days of the initial request. Service...
Upcoming Safety Recall 13454 and 14063 - 04/03/2014
... The service manager is empowered to provide the customer with a rental vehicle until parts are available to repair the owner's vehicle. Prior to placing the customer in the rental, the dealer must submit for authorization via the Empowerment Portal.Utilize...
Ignition Switch & the WPC - 08/05/2014
On July 16, an additional screen was added to the GWM part return shipping label request. The new screen includes an "Ignition Switch/Lock Cylinder" option and an "All Other WPC Returns" option from the dropdown menu.If the part being returned is for...
Special Return-Ignition Switch Assembly - 04/03/2014
... part numbers are being released, but are not yet available. Dealers are to mail, email or fax a separate PC659 application for each return to the Administrative PDC and indicate: return type -check "12" and in the comments column note "reference GlobalConnect...
OE Batteries - 09/03/2015
... provides dealers with a quick battery reference, listing vehicle make and model, engine, CCA, OEM part numbers for 2013-2015 model years, corresponding ACDelco part number, GM part number, and battery type. GM has found that it may be difficult...
Recalls 13454C, 14063C, 14092B, 14113D, & 14133D - 01/21/2015
All of the ignition switch, ignition lock cylinder, and ignition key recalls have been updated. The part information and warranty transaction sections of the bulletins have been revised in an effort to simplify the dealer ordering process for all ignition...
Recall 14591 - 01/21/2015
... was launched in December, 2014. The spark plugs on the vehicle are to be updated to the 2014/2015 part number as part of the service procedure contained with the recall. Some technicians have found that the plugs they are installing are the same as what...
Approved PDI Fluid Adds - 10/28/2022
... fluid and DEF fluid generally need to be added to vehicles. The use of genuine GM or GM approved Parts and Accessories is required when performing any repairs/services paid for by General Motors in accordance with applicable provisions in the Sales and...
Forum - 10/27/2023
Why would you do a parts warranty when the part is latching (correctly?)
What Would You Do? - 01/24 - 12/27/2023
... A copy of the customer pay invoice was attached to the current job card supporting the part warranty claim. The technician replaced the engine and related parts, including consequentially damaged parts (intake manifold, turbo, related hardware and...
Forum - 07/10/2019
If it is not a GM accessory part , and is a 3rd party cataloged part they will pay labor only. You will need to contact the part rep's at 800-952-7655 to get credit. We ran into this on a roll-n-lock cover.
Forum - 04/29/2019
... I don't remember having so much difficulty with claim types. I thought that for part warranties the transaction type was based on the original purchase. If it was originally purchased over the counter, it would be an over the...
Forum - 04/24/2019
I'm talking about Part warranties.
Forum - 10/15/2018
So after a bunch of talking between departments, I got everything squared away. The problem was, the part wasn't billed on the Repair Order. But they brought the part in to program, we couldn't even get it programmed because the part was bad. They had...
CPO POWERTRAIN COVERAGE - 09/10/2018
... only tool they have to check for restricted ops and it doesn't come up, does it matter that the part to be replaced was never a powertrain covered part? Or must it have originally been a powertrain covered part in order to replace it under CPO Power...
special coverage 11175 - 06/05/2018
... Gear. this was performed and noe the shift cable broke again. The special coverage is out of date. Part would be good for a part warrant within the 12 month part coverage. I'm need to know if I claim this as a part warranty or could do a policy clai...
Forum - 10/08/2020
Hi CarolRoyal - I agree, cost for the part is $11.88 ($2.97/quart).
Back ordered parts that are a safety concern. - 02/26/2020
We have a customer with a nationaly back order part with only 2 available in the country. The vehicle can not be driven until the repair is complete. Our GM asked if we can remove the part from an inventory unit and place it on the customers vehicle,...
Forum - 04/01/2020
What transaction type did you select, and what is the part?
WPC REQUEST ON AN ENGINE NOT YET PAID - 04/16/2020
HAS AND OR CAN WPC REQUEST AN ENGINE/PART THAT HAS NOT BEEN PAID???
Forum - 03/17/2021
They have to indicate what part came apart and caused the metal debris
EPIC - 05/02/2012
Have a part number for the repair, but not the group number? The information is readily available on GM GlobalConnect within the Parts tab. Select the link for EPIC, then the pricing link. Enter the part number to get pricing detail, including cost and...
The Warranty Parts Center and Customer Enthusiasm - 06/06/2012
The Warranty Parts Center occasionally posts a Global message pertaining to circumstances where a high number of certain parts returned are found to be not defective. A recent message specifies steering wheels that were returned, examined, and many found...
Top 3 Rejects of the Month - 08/09/2011
1. Reject 67: Part is Not a Compatible Part for the Labour Code - A reject that typically occurs on more complex warranty repairs where multiple parts have been damaged or failed. Review the parts list for any errors and verify that the labour operation...
Coolant Price Rises - 06/30/2011
... prices effective July 1, 2011. The dealer price for a gallon of Dex-cool will increase to $10.99, part number 12346290. Traditional coolant will also increase to $11.36 per gallon, part number 12378560. Global message G_0000085680 provides part numbers...
Equinox/Terrain Hitch Trailering Package - 08/09/2012
In order to complete the installation of the accessory trailer hitch (accessory hitch kit part number 19245492) technicians must use two u-spring nuts on vehicles built after March 5, 2012. The part number for the u-spring nuts is 11610645. PI0710 contains...
Disclosure of non-GM parts & non-GM Service Contracts - 07/03/2013
It is expected that GM warranty repairs will include GM parts. If a situation arises that a GM part is not available through all the acceptable GM approved sources, a comparable non-GM part may be used. Use of a non-GM part must be approved by the customer...
Safety Recall 10351 - 01/19/2011
Power Steering Line Contact: UPDATE! The safety recall identifies a specific part number associated with the repair procedure. The tie strap that must be used in the recall repair is part number 11509087. The tie strap is used to secure the engine harness...
Looking Up Labor Operations - 02/27/2020
... should not be claimed. While finding a labor operation isn’t overly complicated for the most part, there are repair circumstances that have specific requirements when it comes to labor operation selection and those requirements are not always conveyed...
Core Parts - 05/29/2019
All core parts (except ESC parts) must be retained for 72 hours beyond receipt of the Transaction Summary, showing credit. Because ESC parts are rarely requested for return by the WPC, exchanged units should be returned promptly to the ESC. If necessary,...
The New Policies and Procedures Manual - 10/31/2014
... Storage, and PDI Policy ManualCustomer Assistance, Training, Tools, and TAC Policy ManualThe Parts & Accessories Policies and Procedures manual can be found in the same section. Changes in policies are easily identified as they will be highlighted...
The Way it Used to Be - 12/18/2012
Reimbursement for part expediting expenses are claimed in the parts expedite net item field. In the past, reimbursement involved selecting the "SVC Agent Trade" box, however, that box is no longer used for that purpose. The reimbursement represents the...
When Not to Add a Warranty Line - 07/30/2019
Occasionally, a technician replaces a part for a warranty repair and discovers that the brand new part just installed is defective. In this situation, you do NOT add a line for the replacement of the second part. Both parts and the additional labor, that...
Re: Parts at Dealer Cost - 09/08/2015
In Global Warranty Management: >indicate the causal part >indicate the part quantity >enter the part number(s) >enter the part(s) cost >indicate service agent trade by clicking the Svc Agent Trade box By entering the part cost and indicating service...
Repair Completion Date - 11/05/2012
... repair was completed, if it is different than the job card date. All pricing, such as labour, parts, part markup, is based on the repair completion date that is documented on the job card. The invoice date is the date that the job card is closed...
Required Operating Procedures Update - 08/30/2012
... a new bullet was added:If a repair of the same item is needed again as a result of a failure of a part upon installation, the additional part is included in the same warranty transaction line. The example given is that of an ECM being replaced as the...
WSC Rejects - 03/11/2013
... for further review?Unjustified expenses, such as other labour hours, excessive rental, additional parts, or net item expenses. All expenses associated with the repair must be documented, explained and justified. In order to provide adequate support it...
GM Service Policy & Procedures Updates - 10/14/2011
... of, or beyond, the maintenance inspection period is considered maintenance and is not covered as part of the New Vehicle Limited Warranty.(Article 1.2.1.8) Fluids, Lubricants, Coolant, and Refrigerants - These items are covered only when they need to...
Global Warranty Management Tips - 05/12/2010
... in GWM for 60 days. After 60 days the system automatically removes it. GWM recognizes Saturn part numbers. Enter the part number(s) in the part field of the transaction. Every dealer is now able to get Saturn part pricing.Supporting documentation for...
Forum - 04/27/2018
... that has expired, although will be available again in print in the near future. "If the causal part is a sub-component of an assembly, and the entire assembly requires replacement, utilize the assembly labor operation. Note: A Cost Comparison Worksheet...
Forum - 03/02/2018
One of the things I learned years ago is that there is not an opcode for every single part. The way I was taught was you find the "NEAREST opcode" based on the part it "touches". In this case, the antenna is exactly the correct component to...
Re: WPC returns - 04/19/2012
[quote] cnkraemer: The copies of the request and the UPS labol that I give to parts go with the part back to the WPC. I don't touch the return other than to give them all of the paperwork. I keep the other copy as a "just in case" and to submit for...
Re: LOCAL FREIGHT - 12/22/2010
... getting them shipped to you from another GM dealer or buying them elsewhere? This sounds like a part expedite situation to me. If so, you need a copy of the invoice for the part(s) being shipped to attach to the job card. Your extra cost plus freight...
Re: Replaced starter - 02/26/2009
[quote] Ken: THATS MY BIG COMPLAINT ABOUT PART WARRANTIES WHILE STILL WTHIN FACTORY WARRANTY HAVING TO A AUTH "B" (REPEAT REPAIR) WISH GM WOULD COME UP WITH A DIFFERENT AUTH CODE FOR THIS. [/quote] Fact is they are watching what parts keep breaking....
Rental Days - 12/02/2019
... rental has concluded. GM has announced that long term rentals will be approved with supporting GM part delay information. The temporary rental self-authorization limit increase policy was released with Global Message GCUS-9-8486 for job cards with...
Paint Repairs - 09/25/2018
... are four options when it comes to choosing the correct paint labor operation: 1. Partial color/clear coat labor operations are used when the repair needed is to correct thin or mottled paint, off color, rub through, shallow scratches, or debris...
Anatomy of a Reject - 08/25/2020
... flow chart in SI). Begin by reviewing each reject code, individually. Identify the part(s) of the transaction that has a reject associated with it (e.g. base labor, net item, part expense, labor operation, OLH). Identify those errors that...
The Warranty Parts Center occasionally posts a Global message pertaining to circumstances where a high number of certain parts returned are found to be not defective. A recent message specifies steering wheels that were returned, examined, and many found...
Top 3 Rejects of the Month - 08/09/2011
1. Reject 67: Part is Not a Compatible Part for the Labour Code - A reject that typically occurs on more complex warranty repairs where multiple parts have been damaged or failed. Review the parts list for any errors and verify that the labour operation...
Coolant Price Rises - 06/30/2011
... prices effective July 1, 2011. The dealer price for a gallon of Dex-cool will increase to $10.99, part number 12346290. Traditional coolant will also increase to $11.36 per gallon, part number 12378560. Global message G_0000085680 provides part numbers...
Equinox/Terrain Hitch Trailering Package - 08/09/2012
In order to complete the installation of the accessory trailer hitch (accessory hitch kit part number 19245492) technicians must use two u-spring nuts on vehicles built after March 5, 2012. The part number for the u-spring nuts is 11610645. PI0710 contains...
Disclosure of non-GM parts & non-GM Service Contracts - 07/03/2013
It is expected that GM warranty repairs will include GM parts. If a situation arises that a GM part is not available through all the acceptable GM approved sources, a comparable non-GM part may be used. Use of a non-GM part must be approved by the customer...
Safety Recall 10351 - 01/19/2011
Power Steering Line Contact: UPDATE! The safety recall identifies a specific part number associated with the repair procedure. The tie strap that must be used in the recall repair is part number 11509087. The tie strap is used to secure the engine harness...
Looking Up Labor Operations - 02/27/2020
... should not be claimed. While finding a labor operation isn’t overly complicated for the most part, there are repair circumstances that have specific requirements when it comes to labor operation selection and those requirements are not always conveyed...
Core Parts - 05/29/2019
All core parts (except ESC parts) must be retained for 72 hours beyond receipt of the Transaction Summary, showing credit. Because ESC parts are rarely requested for return by the WPC, exchanged units should be returned promptly to the ESC. If necessary,...
The New Policies and Procedures Manual - 10/31/2014
... Storage, and PDI Policy ManualCustomer Assistance, Training, Tools, and TAC Policy ManualThe Parts & Accessories Policies and Procedures manual can be found in the same section. Changes in policies are easily identified as they will be highlighted...
The Way it Used to Be - 12/18/2012
Reimbursement for part expediting expenses are claimed in the parts expedite net item field. In the past, reimbursement involved selecting the "SVC Agent Trade" box, however, that box is no longer used for that purpose. The reimbursement represents the...
When Not to Add a Warranty Line - 07/30/2019
Occasionally, a technician replaces a part for a warranty repair and discovers that the brand new part just installed is defective. In this situation, you do NOT add a line for the replacement of the second part. Both parts and the additional labor, that...
Re: Parts at Dealer Cost - 09/08/2015
In Global Warranty Management: >indicate the causal part >indicate the part quantity >enter the part number(s) >enter the part(s) cost >indicate service agent trade by clicking the Svc Agent Trade box By entering the part cost and indicating service...
Repair Completion Date - 11/05/2012
... repair was completed, if it is different than the job card date. All pricing, such as labour, parts, part markup, is based on the repair completion date that is documented on the job card. The invoice date is the date that the job card is closed...
Required Operating Procedures Update - 08/30/2012
... a new bullet was added:If a repair of the same item is needed again as a result of a failure of a part upon installation, the additional part is included in the same warranty transaction line. The example given is that of an ECM being replaced as the...
WSC Rejects - 03/11/2013
... for further review?Unjustified expenses, such as other labour hours, excessive rental, additional parts, or net item expenses. All expenses associated with the repair must be documented, explained and justified. In order to provide adequate support it...
GM Service Policy & Procedures Updates - 10/14/2011
... of, or beyond, the maintenance inspection period is considered maintenance and is not covered as part of the New Vehicle Limited Warranty.(Article 1.2.1.8) Fluids, Lubricants, Coolant, and Refrigerants - These items are covered only when they need to...
Global Warranty Management Tips - 05/12/2010
... in GWM for 60 days. After 60 days the system automatically removes it. GWM recognizes Saturn part numbers. Enter the part number(s) in the part field of the transaction. Every dealer is now able to get Saturn part pricing.Supporting documentation for...
Forum - 04/27/2018
... that has expired, although will be available again in print in the near future. "If the causal part is a sub-component of an assembly, and the entire assembly requires replacement, utilize the assembly labor operation. Note: A Cost Comparison Worksheet...
Forum - 03/02/2018
One of the things I learned years ago is that there is not an opcode for every single part. The way I was taught was you find the "NEAREST opcode" based on the part it "touches". In this case, the antenna is exactly the correct component to...
Re: WPC returns - 04/19/2012
[quote] cnkraemer: The copies of the request and the UPS labol that I give to parts go with the part back to the WPC. I don't touch the return other than to give them all of the paperwork. I keep the other copy as a "just in case" and to submit for...
Re: LOCAL FREIGHT - 12/22/2010
... getting them shipped to you from another GM dealer or buying them elsewhere? This sounds like a part expedite situation to me. If so, you need a copy of the invoice for the part(s) being shipped to attach to the job card. Your extra cost plus freight...
Re: Replaced starter - 02/26/2009
[quote] Ken: THATS MY BIG COMPLAINT ABOUT PART WARRANTIES WHILE STILL WTHIN FACTORY WARRANTY HAVING TO A AUTH "B" (REPEAT REPAIR) WISH GM WOULD COME UP WITH A DIFFERENT AUTH CODE FOR THIS. [/quote] Fact is they are watching what parts keep breaking....
Rental Days - 12/02/2019
... rental has concluded. GM has announced that long term rentals will be approved with supporting GM part delay information. The temporary rental self-authorization limit increase policy was released with Global Message GCUS-9-8486 for job cards with...
Paint Repairs - 09/25/2018
... are four options when it comes to choosing the correct paint labor operation: 1. Partial color/clear coat labor operations are used when the repair needed is to correct thin or mottled paint, off color, rub through, shallow scratches, or debris...
Anatomy of a Reject - 08/25/2020
... flow chart in SI). Begin by reviewing each reject code, individually. Identify the part(s) of the transaction that has a reject associated with it (e.g. base labor, net item, part expense, labor operation, OLH). Identify those errors that...
March 2015 Recall Update - 02/23/2015
... Electric Power Steering Assist: This special coverage was announced in October of 2014. Due to part availability, customer notification was delayed until late January when parts became available. Special Coverage 14159A: Excessive Engine Oil Consumption:...
GM 2 Mode Hybrid Battery Assembly - 06/30/2015
GM has released a core, shipping and storage guideline for GM NiMH 2 Mode battery assembly part numbers 19180442 and 19117171 and any superseded part numbers. These batteries allow for a $1,000 core charge. In order to receive credit for the core,...
Ignition Switch KEY Points - 06/06/2014
... base rate is exceeded, route the transaction for review).Claim accuracy is critical. The correct part(s) must be used with the appropriate vehicle and the job card must reflect the accurate part number.Recall transaction part returns must be packaged...
Parts Retention, Documentation, and Disposal - 04/08/2016
Recent reports of chargebacks during audits due to parts not properly tagged or not turned into the parts department for retention has prompted us to write about the policies for warranty parts retention. Immediately following a warranty repair,...
Reject of the Month - 06/27/2016
... warranty administrator selected labor operation 1442254: Front Side Door Outer Panel Partial Refinish Color/Clear Coat. Base labor time claimed was 2.4 hours, with an additional time of 0.3 hours for tint coat/tri-coat paint. Paint mix time of 0.5 hours...
Parts Warranties - 11/16/2020
This is one of those questions that I'm trying to get clarification on. There's been some confusion with the parts warranty when the part was originally replaced while under warranty. Trying to clarify the parts warranties so that I can relay this...
Forum - 11/16/2018
Are you using the fluid as a causal part? If so, leave the fluid billed, remove the causal part number and put in the causal part comment field that the fluid was low. I wouldn't submit it unless the tech had good punch times and a good story documenting...
What Would You Do - 06/22 - 05/25/2022
... a 2021 Chevrolet Tahoe. The first line of the claim addressed the installation of a special-order part, a rear hatch access button, the second line addressed a concern with the driver side inside wall panel trim breaking down in the rear hatch area,...
What Would You Do? - 09/22 - 08/22/2022
... Also found a fractured stator. The technician indicated that it was not clearly evident which part caused vehicle failure, but required a replacement SRTA. The transmission was replaced and then reprogrammed. The warranty administrator selected...
Forum - 12/08/2022
... they just use RTV sealant. In those instances you just use the pan operation but don't put a part number in your failed part, just use the failed part comment field and put in the sealer was leaking and identify the leak area, or you can just say...
Adding a line to a claim - 03/01/2024
... (accepted).Total claim hours 3.0hr Labor op #1421130 front bumper lower shutter replacement Part #85131839 (base 1.5, diag .3) and Part #85535098 (base 1.5, diag .3)Line #1 Tech scanned vehicle and received codes stored in vehicle. Tech tested power...
Reducing Comebacks - 11/29/2016
... are found in GlobalConnect in Service Forms. Another tool in preventing a comeback is Parts Expediting - a program that reimburses dealers when a part is needed, but not in stock, and it is purchased at another local dealership or “express...
Bulletin Updates - 04/29/2021
... and recall programs. Bulletin 18NA146-03 Proper Labor Operation Selection and Casual Part Identification for Warranty Transactions: The bulletin update includes the addition of the 2021 model year as well as details supporting the proper identification...
Reject of the Month - 05/22/2018
... amount based on the corrected PET. It may be necessary to refund the customer all or some of the participation expense. Select the correct causal part based on the failed documented by the technician. If the causal part is not charged out on the...
Coolant and Recall 18138 - 06/25/2018
... HD vehicles equipped with a 6.6L diesel engine, confirm that the accurate price is claimed. Part Number 12378390: 50/50 Premix Dex-Cool coolant: $6.44 cost/gallon. The coolant is premixed so one gallon will service 2 vehicles. The cost of a half-gallon...
Warranty Parts Center Process Requirements - 08/30/2021
The GM WPC process is the common method used to obtain parts replaced at dealerships to better understand and help resolve product issues. The WPC will issue specific part return requests through the Global Warranty Management (GWM) system to obtain the...
Flush Codes on Customer Pay Job Cards - 04/17/2017
... customer pay job card doesn’t have this documentation requirement. However, if a subsequent part warranty transaction is required, the flush code on the original repair may be requested to verify that the reason for the part warranty isn’t...
Refrigerant - 05/09/2014
... announced the availability of a 12-ounce can of R-134A. The new size container is available with part number 88863968 and dealer cost is $5.25 per unit. A 30-pound cylinder is also available for a dealer price of $105 per unit. The part number for a...
2013 Camaro5 Fest - 09/04/2013
... that attended received a coupon for the installation of a Camaro specific Chevrolet Performance Part or Accessory that was identified in the Camaro5 Fest catalog. Customers that purchased an applicable performance part or accessory as listed within the...
Bulk Parts - 06/30/2015
Parts that are purchased in bulk are submitted in GWM using the applicable bulk part number, and the number of quarts, ounces, or feet used in the Part Quantity field. The following are typical bulk parts:Oil - enter the number of quarts usedCable/conduit/hose/line ...
City Express Cargo Van - 06/30/2015
... directly to GM through GWM using the following information: labor code 8060420 / causal part number JKTYRE / part description NON GM Part / wholesale authorization is required. Replaced tires may be requested by the WPC for inspection. GM will notify...
What Would You Do? - 11/22 - 10/28/2022
The owner of a 2022 Chevrolet Silverado visited the service department to have a loose feeling in the front end of the truck addressed. The technician diagnosed a failure with both front upper ball joints.To correct the condition both of the upper a-arms...
What Would You Do? - 07/22 - 06/20/2022
The owner of a 2021 Chevrolet Silverado took their vehicle to the service department for a routine LOF/tire rotation and also to have an open field action performed.The field action required the installation of a component, that after installation was...
Forum - 06/21/2022
I have one of these on my desk right now for a Bolt battery same type of scenario. If you install a part on a warranty transaction and it is defective then the second part needs authorization for excessive parts and other hours to diagnose and replace...
Forum - 06/14/2022
Maybe I have confused myself over time, but I think the only part that is limited to 12 months is a battery replaced late under bumper to bumper. It is my understanding that all GM parts replacements are covered for a period of 2 years unlimited mileage...
... Electric Power Steering Assist: This special coverage was announced in October of 2014. Due to part availability, customer notification was delayed until late January when parts became available. Special Coverage 14159A: Excessive Engine Oil Consumption:...
GM 2 Mode Hybrid Battery Assembly - 06/30/2015
GM has released a core, shipping and storage guideline for GM NiMH 2 Mode battery assembly part numbers 19180442 and 19117171 and any superseded part numbers. These batteries allow for a $1,000 core charge. In order to receive credit for the core,...
Ignition Switch KEY Points - 06/06/2014
... base rate is exceeded, route the transaction for review).Claim accuracy is critical. The correct part(s) must be used with the appropriate vehicle and the job card must reflect the accurate part number.Recall transaction part returns must be packaged...
Parts Retention, Documentation, and Disposal - 04/08/2016
Recent reports of chargebacks during audits due to parts not properly tagged or not turned into the parts department for retention has prompted us to write about the policies for warranty parts retention. Immediately following a warranty repair,...
Reject of the Month - 06/27/2016
... warranty administrator selected labor operation 1442254: Front Side Door Outer Panel Partial Refinish Color/Clear Coat. Base labor time claimed was 2.4 hours, with an additional time of 0.3 hours for tint coat/tri-coat paint. Paint mix time of 0.5 hours...
Parts Warranties - 11/16/2020
This is one of those questions that I'm trying to get clarification on. There's been some confusion with the parts warranty when the part was originally replaced while under warranty. Trying to clarify the parts warranties so that I can relay this...
Forum - 11/16/2018
Are you using the fluid as a causal part? If so, leave the fluid billed, remove the causal part number and put in the causal part comment field that the fluid was low. I wouldn't submit it unless the tech had good punch times and a good story documenting...
What Would You Do - 06/22 - 05/25/2022
... a 2021 Chevrolet Tahoe. The first line of the claim addressed the installation of a special-order part, a rear hatch access button, the second line addressed a concern with the driver side inside wall panel trim breaking down in the rear hatch area,...
What Would You Do? - 09/22 - 08/22/2022
... Also found a fractured stator. The technician indicated that it was not clearly evident which part caused vehicle failure, but required a replacement SRTA. The transmission was replaced and then reprogrammed. The warranty administrator selected...
Forum - 12/08/2022
... they just use RTV sealant. In those instances you just use the pan operation but don't put a part number in your failed part, just use the failed part comment field and put in the sealer was leaking and identify the leak area, or you can just say...
Adding a line to a claim - 03/01/2024
... (accepted).Total claim hours 3.0hr Labor op #1421130 front bumper lower shutter replacement Part #85131839 (base 1.5, diag .3) and Part #85535098 (base 1.5, diag .3)Line #1 Tech scanned vehicle and received codes stored in vehicle. Tech tested power...
Reducing Comebacks - 11/29/2016
... are found in GlobalConnect in Service Forms. Another tool in preventing a comeback is Parts Expediting - a program that reimburses dealers when a part is needed, but not in stock, and it is purchased at another local dealership or “express...
Bulletin Updates - 04/29/2021
... and recall programs. Bulletin 18NA146-03 Proper Labor Operation Selection and Casual Part Identification for Warranty Transactions: The bulletin update includes the addition of the 2021 model year as well as details supporting the proper identification...
Reject of the Month - 05/22/2018
... amount based on the corrected PET. It may be necessary to refund the customer all or some of the participation expense. Select the correct causal part based on the failed documented by the technician. If the causal part is not charged out on the...
Coolant and Recall 18138 - 06/25/2018
... HD vehicles equipped with a 6.6L diesel engine, confirm that the accurate price is claimed. Part Number 12378390: 50/50 Premix Dex-Cool coolant: $6.44 cost/gallon. The coolant is premixed so one gallon will service 2 vehicles. The cost of a half-gallon...
Warranty Parts Center Process Requirements - 08/30/2021
The GM WPC process is the common method used to obtain parts replaced at dealerships to better understand and help resolve product issues. The WPC will issue specific part return requests through the Global Warranty Management (GWM) system to obtain the...
Flush Codes on Customer Pay Job Cards - 04/17/2017
... customer pay job card doesn’t have this documentation requirement. However, if a subsequent part warranty transaction is required, the flush code on the original repair may be requested to verify that the reason for the part warranty isn’t...
Refrigerant - 05/09/2014
... announced the availability of a 12-ounce can of R-134A. The new size container is available with part number 88863968 and dealer cost is $5.25 per unit. A 30-pound cylinder is also available for a dealer price of $105 per unit. The part number for a...
2013 Camaro5 Fest - 09/04/2013
... that attended received a coupon for the installation of a Camaro specific Chevrolet Performance Part or Accessory that was identified in the Camaro5 Fest catalog. Customers that purchased an applicable performance part or accessory as listed within the...
Bulk Parts - 06/30/2015
Parts that are purchased in bulk are submitted in GWM using the applicable bulk part number, and the number of quarts, ounces, or feet used in the Part Quantity field. The following are typical bulk parts:Oil - enter the number of quarts usedCable/conduit/hose/line ...
City Express Cargo Van - 06/30/2015
... directly to GM through GWM using the following information: labor code 8060420 / causal part number JKTYRE / part description NON GM Part / wholesale authorization is required. Replaced tires may be requested by the WPC for inspection. GM will notify...
What Would You Do? - 11/22 - 10/28/2022
The owner of a 2022 Chevrolet Silverado visited the service department to have a loose feeling in the front end of the truck addressed. The technician diagnosed a failure with both front upper ball joints.To correct the condition both of the upper a-arms...
What Would You Do? - 07/22 - 06/20/2022
The owner of a 2021 Chevrolet Silverado took their vehicle to the service department for a routine LOF/tire rotation and also to have an open field action performed.The field action required the installation of a component, that after installation was...
Forum - 06/21/2022
I have one of these on my desk right now for a Bolt battery same type of scenario. If you install a part on a warranty transaction and it is defective then the second part needs authorization for excessive parts and other hours to diagnose and replace...
Forum - 06/14/2022
Maybe I have confused myself over time, but I think the only part that is limited to 12 months is a battery replaced late under bumper to bumper. It is my understanding that all GM parts replacements are covered for a period of 2 years unlimited mileage...
Forum - 10/31/2023
Yes that is the LOP I I will use but the part was only ordered on this ro. The part had to be ordered and the customer will return to have the part replaced. Since I have so many hours on this one I am wondering if I should be claiming some time on the...
Forum - 10/09/2023
If damaged parts (grille, headlamp, left fender) cannot be repaired, replacement is warranted. Body shop needs to supply their invoice where the parts were purchased with part numbers listed. If they are GM part numbers, list/bill on claim under parts;...
Forum - 05/19/2023
What is the part number in question? Are you working with a bulletin or is this a regular repair? Do you have the last 8 of your VIN so we can see what you are running into? I personally have not run into any issues except for one that I had related to...
Up Assembly Claim Help - 11/23/2018
Hi,We had a vehicle that needed a carrier bearing. The part was on back order. We were sent a rear axle instead. We're being told to submit the carrier bearing and that GM will reimburse us for the rear axle in about six weeks. ...
Parts warranty - 01/11/2019
... those don't agree.I'm not looking to place blame or argue but I want a difinitive answer.Does the parts warranty period pertain to:the initial purchase and/or installation under warranty of a specific componentORThe last visit where the part was installedIt...
Forum - 05/17/2018
If the customer opted for a non-GM part then the warranty would be provided through the parts supplier. Any expenses related to the repair would be handled inside whatever policies the aftermarket provide has. I think kristen is saying you might have...
Parts Warranty vs Powertrain Warranty - 06/18/2018
We had a vehicle come in that had a part replaced while the vehicle was still under the powertrain warranty. About 10,000 miles and 7 months later the part failed again. However the vehicle is now out of the powertrain warranty by time. Doesn't the parts...
Pyramid repair - 06/14/2021
... 84849877 and replaced 1st module, would not communicate with vehicle. Ordered another, same part number, same results, would not communicate. Contacted TAC, performed additional diagnosis, advised to replace for a 3rd time, same part number and results....
Re: CLARIFICATION: BULLETIN #07-08-64-019 - 04/07/2009
Many, many moons ago when I was in the parts department, we used to charge out the entire part number on one of the first ro's under the bulletin, that way the dealership gets paid for the part. Or the parts department could re cost the part for individual...
Re: two parts, two labor ops, but switched the parts..... - 12/29/2009
... manually entering them. But you would need to do a self debit on the one that paid with the wrong part on it first and then when you re-submit it with the correct part it will need a "B" auth. THAT'S IT! Thanks, I couldn't remember the self debit p...
Question? 2006 Duramax w allison trans. part#20759972 lower cooler line replacment, which labor op,K5393 or K5389 - 12/11/2009
Not sure which labor op to used, the K5389 has notes with allision transmission, but it says transmission fluid cooler lower pipe replacment, and K5393 is for lower trans cooler line or fitting replacment but says nothing about allision transmission. ...
Re: Question? 2006 Duramax w allison trans. part#20759972 lower cooler line replacment, which labor op,K5393 or K5389 - 12/11/2009
Hi Brian... Could you please provide the VIN?
Re: Question? 2006 Duramax w allison trans. part#20759972 lower cooler line replacment, which labor op,K5393 or K5389 - 12/11/2009
VIN# 1GCHK23D96F205491 THIS IS ONE OF THE VEHICLES, I HAVE THREE OTHER RO'S FOR SAME REPAIR SIMILAR VEHICLE, THANKS
Re: Question? 2006 Duramax w allison trans. part#20759972 lower cooler line replacment, which labor op,K5393 or K5389 - 12/11/2009
I would be inclined to use labor operation K5393 - based on the location of the part within a parts illustrator schematic. It appears to attach to the bottom of the radiator.
Re: Question? 2006 Duramax w allison trans. part#20759972 lower cooler line replacment, which labor op,K5393 or K5389 - 12/21/2009
Did you look at TSB 08-07-30-049A I use this often.
A new one for me.... - 07/31/2008
... the old one was removed with a heat gun and new decal was installed. VIN 1GNFC13568R242918, part #25941056, part group 17.507. I asked the tech where the decal was and he told me it was on the lower part of both right doors at the bottom. How would...
Re: RADIO B CLAIM - 10/28/2008
[quote] Christalyn: If you put them in as a B claim do you use a new radio part no. with no cost for the failed part? [/quote] Should get it as an exchange from ESC (parts needs to let them know its a claim type B when they order it)-then run just like...
Re: LEAK TESTING - 02/27/2008
Can't seem to find where it was but I'm sure dye is supposed to go in part field. I'm trying to locate info. However, the part # for dye does pay with this labor op. Does not reject for part# incompatible.
Customer Purchased Parts and Accessories - 04/02/2020
The majority of GM service replacement parts are warrantied for 24 months, unlimited mileage. If the purchased part was installed at a dealership and fails within 24 months, parts and labor are covered. Subsequent replacements under this warranty will...
Re: non gm parts mark up - 08/29/2011
[quote] conny: yea i know that, parts charged it out on the job card with no markup. its just when i submitted the claim it marked up the part..i just need to know how to submit it without marking up the part... [/quote] If you are submitting via GlobalWarranty...
Re: GMPP and the WPC - 05/12/2012
We treat GMPP parts exactly like regular GM warranty parts. We document the part on the job card, tag & shelve it, keep it for 15 days after payment and scrap according to GM requirements. Refer to P&P Section 1.7.3 - Disposition of Defective Material...
Re: Special Coverage #11135 - 08/06/2012
The base labor should be zero right? and all thats on the line is the part... and if you have to, submit the part with no costs in the parts area and use misc. item for the cost of the part.
Re: CORE - 08/31/2012
I use the 'Search Part Information' through parts on GM Global Connect. If you search the part # it shows the core charge in the information. I print it out and attach to the RO. If you don't have that function Parts could print out for you, or see...
Parts# / labor Op code - 04/04/2014
... the side trim on left side of driver front seat is loose. Trim was cracked, so we replaced it with part# 25941791 group# 16.6852. The only labor op code we could find to match it was 7021400. I used the resource Parts Group to Labor OP to find the Labor...
Forum - 02/07/2018
... review with the WSC, the freight expense was approved. The dealer was able to clarify that the part was not ordered OVN, but the PDC automatically overnighted the part with the corresponding charge. The dealer was also able to show that the part invoice...
Yes that is the LOP I I will use but the part was only ordered on this ro. The part had to be ordered and the customer will return to have the part replaced. Since I have so many hours on this one I am wondering if I should be claiming some time on the...
Forum - 10/09/2023
If damaged parts (grille, headlamp, left fender) cannot be repaired, replacement is warranted. Body shop needs to supply their invoice where the parts were purchased with part numbers listed. If they are GM part numbers, list/bill on claim under parts;...
Forum - 05/19/2023
What is the part number in question? Are you working with a bulletin or is this a regular repair? Do you have the last 8 of your VIN so we can see what you are running into? I personally have not run into any issues except for one that I had related to...
Up Assembly Claim Help - 11/23/2018
Hi,We had a vehicle that needed a carrier bearing. The part was on back order. We were sent a rear axle instead. We're being told to submit the carrier bearing and that GM will reimburse us for the rear axle in about six weeks. ...
Parts warranty - 01/11/2019
... those don't agree.I'm not looking to place blame or argue but I want a difinitive answer.Does the parts warranty period pertain to:the initial purchase and/or installation under warranty of a specific componentORThe last visit where the part was installedIt...
Forum - 05/17/2018
If the customer opted for a non-GM part then the warranty would be provided through the parts supplier. Any expenses related to the repair would be handled inside whatever policies the aftermarket provide has. I think kristen is saying you might have...
Parts Warranty vs Powertrain Warranty - 06/18/2018
We had a vehicle come in that had a part replaced while the vehicle was still under the powertrain warranty. About 10,000 miles and 7 months later the part failed again. However the vehicle is now out of the powertrain warranty by time. Doesn't the parts...
Pyramid repair - 06/14/2021
... 84849877 and replaced 1st module, would not communicate with vehicle. Ordered another, same part number, same results, would not communicate. Contacted TAC, performed additional diagnosis, advised to replace for a 3rd time, same part number and results....
Re: CLARIFICATION: BULLETIN #07-08-64-019 - 04/07/2009
Many, many moons ago when I was in the parts department, we used to charge out the entire part number on one of the first ro's under the bulletin, that way the dealership gets paid for the part. Or the parts department could re cost the part for individual...
Re: two parts, two labor ops, but switched the parts..... - 12/29/2009
... manually entering them. But you would need to do a self debit on the one that paid with the wrong part on it first and then when you re-submit it with the correct part it will need a "B" auth. THAT'S IT! Thanks, I couldn't remember the self debit p...
Question? 2006 Duramax w allison trans. part#20759972 lower cooler line replacment, which labor op,K5393 or K5389 - 12/11/2009
Not sure which labor op to used, the K5389 has notes with allision transmission, but it says transmission fluid cooler lower pipe replacment, and K5393 is for lower trans cooler line or fitting replacment but says nothing about allision transmission. ...
Re: Question? 2006 Duramax w allison trans. part#20759972 lower cooler line replacment, which labor op,K5393 or K5389 - 12/11/2009
Hi Brian... Could you please provide the VIN?
Re: Question? 2006 Duramax w allison trans. part#20759972 lower cooler line replacment, which labor op,K5393 or K5389 - 12/11/2009
VIN# 1GCHK23D96F205491 THIS IS ONE OF THE VEHICLES, I HAVE THREE OTHER RO'S FOR SAME REPAIR SIMILAR VEHICLE, THANKS
Re: Question? 2006 Duramax w allison trans. part#20759972 lower cooler line replacment, which labor op,K5393 or K5389 - 12/11/2009
I would be inclined to use labor operation K5393 - based on the location of the part within a parts illustrator schematic. It appears to attach to the bottom of the radiator.
Re: Question? 2006 Duramax w allison trans. part#20759972 lower cooler line replacment, which labor op,K5393 or K5389 - 12/21/2009
Did you look at TSB 08-07-30-049A I use this often.
A new one for me.... - 07/31/2008
... the old one was removed with a heat gun and new decal was installed. VIN 1GNFC13568R242918, part #25941056, part group 17.507. I asked the tech where the decal was and he told me it was on the lower part of both right doors at the bottom. How would...
Re: RADIO B CLAIM - 10/28/2008
[quote] Christalyn: If you put them in as a B claim do you use a new radio part no. with no cost for the failed part? [/quote] Should get it as an exchange from ESC (parts needs to let them know its a claim type B when they order it)-then run just like...
Re: LEAK TESTING - 02/27/2008
Can't seem to find where it was but I'm sure dye is supposed to go in part field. I'm trying to locate info. However, the part # for dye does pay with this labor op. Does not reject for part# incompatible.
Customer Purchased Parts and Accessories - 04/02/2020
The majority of GM service replacement parts are warrantied for 24 months, unlimited mileage. If the purchased part was installed at a dealership and fails within 24 months, parts and labor are covered. Subsequent replacements under this warranty will...
Re: non gm parts mark up - 08/29/2011
[quote] conny: yea i know that, parts charged it out on the job card with no markup. its just when i submitted the claim it marked up the part..i just need to know how to submit it without marking up the part... [/quote] If you are submitting via GlobalWarranty...
Re: GMPP and the WPC - 05/12/2012
We treat GMPP parts exactly like regular GM warranty parts. We document the part on the job card, tag & shelve it, keep it for 15 days after payment and scrap according to GM requirements. Refer to P&P Section 1.7.3 - Disposition of Defective Material...
Re: Special Coverage #11135 - 08/06/2012
The base labor should be zero right? and all thats on the line is the part... and if you have to, submit the part with no costs in the parts area and use misc. item for the cost of the part.
Re: CORE - 08/31/2012
I use the 'Search Part Information' through parts on GM Global Connect. If you search the part # it shows the core charge in the information. I print it out and attach to the RO. If you don't have that function Parts could print out for you, or see...
Parts# / labor Op code - 04/04/2014
... the side trim on left side of driver front seat is loose. Trim was cracked, so we replaced it with part# 25941791 group# 16.6852. The only labor op code we could find to match it was 7021400. I used the resource Parts Group to Labor OP to find the Labor...
Forum - 02/07/2018
... review with the WSC, the freight expense was approved. The dealer was able to clarify that the part was not ordered OVN, but the PDC automatically overnighted the part with the corresponding charge. The dealer was also able to show that the part invoice...
What Would You Do - 03/17 - 02/17/2017
... of the same sensor. The dealership performed the necessary repair and charged the customer for the parts and labor. The customer returned to the Buick GMC dealership a month later with both invoices, one from the Chevrolet store and the other from...
Re: ACCESSORY INSTALLS - 02/11/2015
[quote] annawarranty: Because there are several different part numbers for each accessory type it is important to use it in the ZSET claim. [/quote] Good information Anna! Entering the part number in the part field of the ZSET transaction is very important...
Cause Codes clarification - 09/27/2016
... written up to replace all loose door appliques, they are all on a single line, with all 6 applique parts on that line. When pulling up the Labor Operations, there are 3 different LOP's depending on which applique you're replacing. 2020320 (part 84021605,...
Battery Reject - 01/12/2016
I'm trying to submit a battery under new vehicle warranty but the claim won't process, keep getting error message: part number 88865243 was submitted as a non-GM part. Resubmit as GM part. This is the correct p/n though, so not sure how to proceed....
17019 and the Oil - 02/07/2017
... and found the list of 2017 Malibus that need it done. I ended up calling the DBC because the parts information on submitting the oil was actually contradicting. In one part of the bulletin it says you MUST use the part numbers listed, which...
GWM and GMPP - 05/02/2012
Maintenance - Unless the component is required in connection with the repair of a covered part, GMPP will not pay for any maintenance service or part required to be performed or replaced as recommended by the vehicle manufacturer's maintenance schedule....
Missed Revenue - Parts Expediting - 02/02/2022
When it comes to revenue in your service department, every dollar counts. Warranty claims processing is a system of codes, additional steps, and sometimes infrequent occurrences that involve other departments providing the right information, and because...
2017: Year in Review - 11/21/2017
... prior to work being performed but now can be made prior to transaction submission. Use of a non-GM part for any repair covered by GM was an addition to the matrix this year as well. If a non-GM part is being considered, DMA/DMC pre-approval is required....
Change to WPC Parts Waiver Process - 11/29/2016
To clear up inconsistencies in the application of the Warranty Part Center process, GM announced in September, a change in the parts waiver process. Effective since September 16th, 2016, a dealer’s DMA/DMC will not have the authority to waive a...
Disclosure Requirements - 09/27/2016
If a dealership modifies or installs equipment, accessories, or recycled parts on new vehicles that are not supplied by GM, it must be disclosed to the customer about to purchase the modified vehicle. This holds true when selling aftermarket service contracts...
Consequential Damage - 06/27/2016
... If the additional repairs are necessary because they are consequential damage from the failed part, all parts and labor are submitted on one line using the labor operation that addresses what the cause of failure is. The transaction would have multiple...
Choosing The Correct Labor Operation - 06/02/2015
... be applied to reflect how a failure occurred. In most situations there will be only one part that failed, and to claim reimbursement for the repair made, a labor operation is chosen that corresponds with that failed part. The warranty administrator,...
Ignition Switch Recall Update - 07/01/2014
... rental invoice, including the rental VIN and rental days must be attached to the job card.Part Return RequestAll ignition switch recall claims that paid in the 15 days prior to May 28, 2014, for which parts have already been returned to the WPC will...
Reject of the Month - June 2021 - 05/26/2021
Reject 067: Part X is not a compatible part for labor code X. NonCompliance Recall N202323021 Incorrect Torsion Bar Built Into Front Seat Belt Retractors is the basis of this month’s Reject of the Month article. The recall addresses...
Saturn Global Warranty Transaction Entry at a Non-Saturn Dealership - 02/18/2010
... problem getting most of the Saturn repairs under warranty paid, since we went Global. If I put the part amount in Net, it sometimes rejects for Net amount excessive and then I can put the part number in where it belongs and it will pay. But I've had...
Forum - 12/05/2017
... on a WPC return request. Bulletin 99-00-89-019 lists all of the requirements for returning parts or job cards for review and line item Q is taken directly from that bulletin. Q. WPC Return Reimbursement - Administrative Allowance, Postage and Core Service...
Parts Department and Warranty Compliance - 07/30/2020
The Parts Department typically doesn’t have a lot of involvement with warranty repairs, but they do have some. This article addresses some of the responsibilities the Parts Department has in terms of job card and overall compliance. Electronic...
October 2014 Recall Update - 10/03/2014
... the inflator can be replaced. Safety Recall 14079G: Front Axle Right Half Shaft Fracture: The Part Information section of the recall has been revised to remove one of the two part numbers for the half shaft for manual transmissions. Stock for part...
June 2014 Recall Update - 06/06/2014
... that connect to the pump. The fuel line o-rings may be re-used if they are not damaged.Service Parts Safety Recall 13421: Fuel Transfer Pump: Various serviced vehicles equipped with a 6.6L diesel engine and dual fuel tanks may have had a suspect part...
Windshields & WPC - 06/06/2014
For WPC requests that include windshield glass, review the entire part return document. The requestor may have included a note that states it is not necessary to return glass with the part return request. If a note is not included with the request, and...
Warranty Parts Center - 06/06/2014
In early May of this year, my local Warranty Administrator's Club had the opportunity to participate in a presentation and site visit of the Warranty Parts Center in Orion, MI. During our visit we were given an overview of the WPC as well as the scope...
DEF - 02/27/2014
Effective February 12, 2014, the dealer price of Diesel Exhaust Fluid has been reduced. Pricing for the one gallon package, part number 19286291, is now $6.10. The pricing for a 2.5 gallon package, part number 19286292, is $10.73.
Windshield Replacements - 02/27/2014
Windshield replacements must be held for the normal parts retention period and the defect must be clearly identified on the glass by tape and/or a grease pencil. Windshield replacements with a non-GM part number are not eligible for warranty reimbursement...
May 2014 Recall Update - 05/09/2014
... (LPG) fuel tanks on these vehicles may not have been cleaned sufficiently to remove weld debris particles during the manufacturing process. Dealers are to clean the fuel tanks and the tank magnets, and replace the fuel pump. Vehicles involved include...
Accessory Floor Mats - 07/03/2013
The accessory floor mat kit for the Buick LaCrosse is on backorder. ADI's may fulfill orders with the old part number that has Saxonia retainers. It will be necessary to perform a rework to replace the Saxonia retainer with the ITW 2.0 retainers. ITW...
... of the same sensor. The dealership performed the necessary repair and charged the customer for the parts and labor. The customer returned to the Buick GMC dealership a month later with both invoices, one from the Chevrolet store and the other from...
Re: ACCESSORY INSTALLS - 02/11/2015
[quote] annawarranty: Because there are several different part numbers for each accessory type it is important to use it in the ZSET claim. [/quote] Good information Anna! Entering the part number in the part field of the ZSET transaction is very important...
Cause Codes clarification - 09/27/2016
... written up to replace all loose door appliques, they are all on a single line, with all 6 applique parts on that line. When pulling up the Labor Operations, there are 3 different LOP's depending on which applique you're replacing. 2020320 (part 84021605,...
Battery Reject - 01/12/2016
I'm trying to submit a battery under new vehicle warranty but the claim won't process, keep getting error message: part number 88865243 was submitted as a non-GM part. Resubmit as GM part. This is the correct p/n though, so not sure how to proceed....
17019 and the Oil - 02/07/2017
... and found the list of 2017 Malibus that need it done. I ended up calling the DBC because the parts information on submitting the oil was actually contradicting. In one part of the bulletin it says you MUST use the part numbers listed, which...
GWM and GMPP - 05/02/2012
Maintenance - Unless the component is required in connection with the repair of a covered part, GMPP will not pay for any maintenance service or part required to be performed or replaced as recommended by the vehicle manufacturer's maintenance schedule....
Missed Revenue - Parts Expediting - 02/02/2022
When it comes to revenue in your service department, every dollar counts. Warranty claims processing is a system of codes, additional steps, and sometimes infrequent occurrences that involve other departments providing the right information, and because...
2017: Year in Review - 11/21/2017
... prior to work being performed but now can be made prior to transaction submission. Use of a non-GM part for any repair covered by GM was an addition to the matrix this year as well. If a non-GM part is being considered, DMA/DMC pre-approval is required....
Change to WPC Parts Waiver Process - 11/29/2016
To clear up inconsistencies in the application of the Warranty Part Center process, GM announced in September, a change in the parts waiver process. Effective since September 16th, 2016, a dealer’s DMA/DMC will not have the authority to waive a...
Disclosure Requirements - 09/27/2016
If a dealership modifies or installs equipment, accessories, or recycled parts on new vehicles that are not supplied by GM, it must be disclosed to the customer about to purchase the modified vehicle. This holds true when selling aftermarket service contracts...
Consequential Damage - 06/27/2016
... If the additional repairs are necessary because they are consequential damage from the failed part, all parts and labor are submitted on one line using the labor operation that addresses what the cause of failure is. The transaction would have multiple...
Choosing The Correct Labor Operation - 06/02/2015
... be applied to reflect how a failure occurred. In most situations there will be only one part that failed, and to claim reimbursement for the repair made, a labor operation is chosen that corresponds with that failed part. The warranty administrator,...
Ignition Switch Recall Update - 07/01/2014
... rental invoice, including the rental VIN and rental days must be attached to the job card.Part Return RequestAll ignition switch recall claims that paid in the 15 days prior to May 28, 2014, for which parts have already been returned to the WPC will...
Reject of the Month - June 2021 - 05/26/2021
Reject 067: Part X is not a compatible part for labor code X. NonCompliance Recall N202323021 Incorrect Torsion Bar Built Into Front Seat Belt Retractors is the basis of this month’s Reject of the Month article. The recall addresses...
Saturn Global Warranty Transaction Entry at a Non-Saturn Dealership - 02/18/2010
... problem getting most of the Saturn repairs under warranty paid, since we went Global. If I put the part amount in Net, it sometimes rejects for Net amount excessive and then I can put the part number in where it belongs and it will pay. But I've had...
Forum - 12/05/2017
... on a WPC return request. Bulletin 99-00-89-019 lists all of the requirements for returning parts or job cards for review and line item Q is taken directly from that bulletin. Q. WPC Return Reimbursement - Administrative Allowance, Postage and Core Service...
Parts Department and Warranty Compliance - 07/30/2020
The Parts Department typically doesn’t have a lot of involvement with warranty repairs, but they do have some. This article addresses some of the responsibilities the Parts Department has in terms of job card and overall compliance. Electronic...
October 2014 Recall Update - 10/03/2014
... the inflator can be replaced. Safety Recall 14079G: Front Axle Right Half Shaft Fracture: The Part Information section of the recall has been revised to remove one of the two part numbers for the half shaft for manual transmissions. Stock for part...
June 2014 Recall Update - 06/06/2014
... that connect to the pump. The fuel line o-rings may be re-used if they are not damaged.Service Parts Safety Recall 13421: Fuel Transfer Pump: Various serviced vehicles equipped with a 6.6L diesel engine and dual fuel tanks may have had a suspect part...
Windshields & WPC - 06/06/2014
For WPC requests that include windshield glass, review the entire part return document. The requestor may have included a note that states it is not necessary to return glass with the part return request. If a note is not included with the request, and...
Warranty Parts Center - 06/06/2014
In early May of this year, my local Warranty Administrator's Club had the opportunity to participate in a presentation and site visit of the Warranty Parts Center in Orion, MI. During our visit we were given an overview of the WPC as well as the scope...
DEF - 02/27/2014
Effective February 12, 2014, the dealer price of Diesel Exhaust Fluid has been reduced. Pricing for the one gallon package, part number 19286291, is now $6.10. The pricing for a 2.5 gallon package, part number 19286292, is $10.73.
Windshield Replacements - 02/27/2014
Windshield replacements must be held for the normal parts retention period and the defect must be clearly identified on the glass by tape and/or a grease pencil. Windshield replacements with a non-GM part number are not eligible for warranty reimbursement...
May 2014 Recall Update - 05/09/2014
... (LPG) fuel tanks on these vehicles may not have been cleaned sufficiently to remove weld debris particles during the manufacturing process. Dealers are to clean the fuel tanks and the tank magnets, and replace the fuel pump. Vehicles involved include...
Accessory Floor Mats - 07/03/2013
The accessory floor mat kit for the Buick LaCrosse is on backorder. ADI's may fulfill orders with the old part number that has Saxonia retainers. It will be necessary to perform a rework to replace the Saxonia retainer with the ITW 2.0 retainers. ITW...
Drive Motor Battery - 01/10/2014
GM imposed a $1,000 core charge on 2-Mode hybrid battery assembly part numbers 19180442 and 19117171 in October, 2009. Core issues and concerns should be directed to Focus Hope Enterprises, not the Warranty Part Center. Dealers may reference, CC&A...
Dexos1 0W20 Price Decrease - 11/18/2013
... This oil specification is the service oil for most 2014 GMC and Chevrolet pickup trucks. Complete part and price information is available in GlobalConnect within the EPIC application. Current dealer price for a quart of 0W20 is $3.65, part number 19...
Recall 15025 Goodyear Fortuna HL Tires - 04/28/2015
A part return project has been established for the return of all tires replaced under recall 15025. The recall applies to Goodyear Fortuna HL P255/65R18 tires. The tires must be returned to the following address: Goodyear Tire and RubberNorth American...
Full Size Truck PDI - 04/28/2015
The Cargo - Perimeter Bed Lighting option is available for 2014-2016 full size trucks. The option is installed as part of the PDI process. The bed light and harness is a loose shipped item and is contained in the part bag. The labor time to install the...
The Warranty Support Center - 10/02/2015
... across the United States? Each specialist handles anywhere from 150-200 dealerships. For the most part, the specialist is assigned to one region: Western, South Central, Southeast, Northeast or North Central. In some instances it may be necessary for...
Global Rivers Environmental Education Network (GREEN) - 10/23/2015
GM dealers are taking part in environmental science as part of GM's watershed education program. Through GM GREEN, GM employees partner with local schools and conservation groups to mentor students through water-monitoring events, classroom visits, and...
Battery Warranty Reimbursement Prices - 10/02/2015
... reimbursement price list, with pricing effective September 1, 2015. The list provides the GM part number, ACDelco part number, and the Dealer Reimbursement Rate. The list is published in the GM EPIC application of the Parts Workbench in GlobalConnect....
Chevrolet Volt - 02/23/2015
... packaged trunk kits. If the concern is found, dealers are to replace the missing antenna with part number 22969192. PI1397 addresses the condition and provides labor operation 0580128 that covers the cost of the part only; labor is included in the P...
Diesel Exhaust Fluid - 10/03/2014
... year, change references to the Tech 2 within the bulletin to scan tool and to update the DEF fluid part number. DEF part numbers are: 1-gallon PN 19286291, 2.5 gallon-PN 19286292, 55 gallon drum-PN 88863494, and 330 gallon tote-PN 88863495. ...
March 2016 Recall Update - 03/01/2016
... Oldsmobile Aurora vehicles equipped with a 4.0L V8 engine.Safety Recall 07035B: Engine Compartment Fire: Certain 1997-2003 Buick Regal GS and Pontiac Grand Prix GTP vehicles equipped with a 3.8L V6 Supercharged Engine are involved in the recall. The...
OE Batteries - 12/21/2017
... information, including the table. The table provides a list of original equipment ratings and part numbers used to set up an accurate battery test. The technician must select the proper battery type to prevent battery damage and to ensure correct test...
BOGO ACDelco Advantage Wiper Blade Promo - 11/21/2017
... are submitted in GWM with transaction type ZSSP, labor operation 0601071, dealer cost of a part in the net item field, and the part number in the comments field. The customer is responsible for paying the dealer’s state labor charges, taxes, a...
R-134A Refrigerant - 10/23/2017
The dealer price for R-134a refrigerant has increased. Part number 12356150 has increased from $139.00 to $193.50 for a 30-pound cylinder. Part number 88864533 has increased from $130.00 to $193.50 for a 30-pound cylinder.
Reject of the Month - August 2020 - 07/30/2020
Error 803: The number of days and distance exceeds the vehicle warranty limits. Error 086: Excessive customer participation amount. Error 243: Reject 086 cannot be authorized and must be corrected. A dealer performed a condenser replacement on a 2017...
WPC - 05/28/2020
... effective June 1, 2020. It is anticipated that there will be a significant reduction in the total part return requests in comparison to volumes prior to COVID-19. Although not all dealers will be affected in the same manner, while most dealers will see...
Electronic Parts Catalog - 08/30/2021
... not list the bulletin number. In some cases you may be able to refer to EPC to determine if the part number is related to a bulletin as well as view a copy of the bulletin. If the part number is bulletin related, view the bulletin for bulletin specific...
Parts and Accessories Warranty - 03/28/2022
The following are a few of the key points found in Article 1.1.1 Dealer Parts and Accessories Warranty of the Parts and Accessories Policies and Procedures Manual. All new or remanufactured GM Parts and Accessories installed by the Service Agent...
Labor Operation Selection - 12/01/2021
... it needs to be clarified by the technician how, or if, the two repairs are related. If one part fails and causes damage to other parts, the other parts are considered consequential damage. GM’s process is to only submit the labor operation...
Transmission Repair Clock Time - 01/27/2022
... technicians need separate clock times for base repair time, diagnostic time, cleaning and parts inspecting time, and OLH time. Despite the fact that technicians are now required to clock transmission repairs multiple times to get paid for their time,...
Recall N202324251-01 RRAB - 05/25/2022
... new RPT process is being rolled out with the recall. Technicians must scan the VIN and the new LH part (barcode or QR code) and submit through the RPT process. The VIN must be scanned again and the new RH part (barcode or QR code) scanned and submitted...
Out of the Box Failure - 06/20/2022
The dealer is responsible for ensuring that the correct parts are being used and the parts are not damaged or defective prior to installation. If the parts are found to be damaged out of the box, the dealer is to file a Parts Return with GMCCA for a replacement...
OE Batteries - 06/25/2018
... the information contained within the table that provides the appropriate battery type, CCA, and part number for the specific vehicle/engine. OE equipment ratings and part numbers are critical to accurately setting up a proper battery test....
Attachment Reminder - 07/23/2018
... Remember to include attachments with the following transactions: original job card or part invoice with part warranty transactions; the shop copy of the job card showing service management authorization with repeat and add on repairs; the shop copy of...
Choosing the Correct Labor Operation for Consequential Damage Repairs - 03/26/2018
Choosing the correct labor operation that best describes a warranty repair is an important part of a warranty administrator’s job. When that repair involves a part, the new GM Warranty Job Aid tool in the Labor Time Guide helps to assure that the...
Battery Replacement Bulletin - 09/25/2018
... provides detail on Original Equipment Batteries and ACDelco Replacement Battery Approved Warranty Part Numbers. The bulletin update contains the 2019 model year. The battery warranty replacement part table has been removed from the latest version....
GM imposed a $1,000 core charge on 2-Mode hybrid battery assembly part numbers 19180442 and 19117171 in October, 2009. Core issues and concerns should be directed to Focus Hope Enterprises, not the Warranty Part Center. Dealers may reference, CC&A...
Dexos1 0W20 Price Decrease - 11/18/2013
... This oil specification is the service oil for most 2014 GMC and Chevrolet pickup trucks. Complete part and price information is available in GlobalConnect within the EPIC application. Current dealer price for a quart of 0W20 is $3.65, part number 19...
Recall 15025 Goodyear Fortuna HL Tires - 04/28/2015
A part return project has been established for the return of all tires replaced under recall 15025. The recall applies to Goodyear Fortuna HL P255/65R18 tires. The tires must be returned to the following address: Goodyear Tire and RubberNorth American...
Full Size Truck PDI - 04/28/2015
The Cargo - Perimeter Bed Lighting option is available for 2014-2016 full size trucks. The option is installed as part of the PDI process. The bed light and harness is a loose shipped item and is contained in the part bag. The labor time to install the...
The Warranty Support Center - 10/02/2015
... across the United States? Each specialist handles anywhere from 150-200 dealerships. For the most part, the specialist is assigned to one region: Western, South Central, Southeast, Northeast or North Central. In some instances it may be necessary for...
Global Rivers Environmental Education Network (GREEN) - 10/23/2015
GM dealers are taking part in environmental science as part of GM's watershed education program. Through GM GREEN, GM employees partner with local schools and conservation groups to mentor students through water-monitoring events, classroom visits, and...
Battery Warranty Reimbursement Prices - 10/02/2015
... reimbursement price list, with pricing effective September 1, 2015. The list provides the GM part number, ACDelco part number, and the Dealer Reimbursement Rate. The list is published in the GM EPIC application of the Parts Workbench in GlobalConnect....
Chevrolet Volt - 02/23/2015
... packaged trunk kits. If the concern is found, dealers are to replace the missing antenna with part number 22969192. PI1397 addresses the condition and provides labor operation 0580128 that covers the cost of the part only; labor is included in the P...
Diesel Exhaust Fluid - 10/03/2014
... year, change references to the Tech 2 within the bulletin to scan tool and to update the DEF fluid part number. DEF part numbers are: 1-gallon PN 19286291, 2.5 gallon-PN 19286292, 55 gallon drum-PN 88863494, and 330 gallon tote-PN 88863495. ...
March 2016 Recall Update - 03/01/2016
... Oldsmobile Aurora vehicles equipped with a 4.0L V8 engine.Safety Recall 07035B: Engine Compartment Fire: Certain 1997-2003 Buick Regal GS and Pontiac Grand Prix GTP vehicles equipped with a 3.8L V6 Supercharged Engine are involved in the recall. The...
OE Batteries - 12/21/2017
... information, including the table. The table provides a list of original equipment ratings and part numbers used to set up an accurate battery test. The technician must select the proper battery type to prevent battery damage and to ensure correct test...
BOGO ACDelco Advantage Wiper Blade Promo - 11/21/2017
... are submitted in GWM with transaction type ZSSP, labor operation 0601071, dealer cost of a part in the net item field, and the part number in the comments field. The customer is responsible for paying the dealer’s state labor charges, taxes, a...
R-134A Refrigerant - 10/23/2017
The dealer price for R-134a refrigerant has increased. Part number 12356150 has increased from $139.00 to $193.50 for a 30-pound cylinder. Part number 88864533 has increased from $130.00 to $193.50 for a 30-pound cylinder.
Reject of the Month - August 2020 - 07/30/2020
Error 803: The number of days and distance exceeds the vehicle warranty limits. Error 086: Excessive customer participation amount. Error 243: Reject 086 cannot be authorized and must be corrected. A dealer performed a condenser replacement on a 2017...
WPC - 05/28/2020
... effective June 1, 2020. It is anticipated that there will be a significant reduction in the total part return requests in comparison to volumes prior to COVID-19. Although not all dealers will be affected in the same manner, while most dealers will see...
Electronic Parts Catalog - 08/30/2021
... not list the bulletin number. In some cases you may be able to refer to EPC to determine if the part number is related to a bulletin as well as view a copy of the bulletin. If the part number is bulletin related, view the bulletin for bulletin specific...
Parts and Accessories Warranty - 03/28/2022
The following are a few of the key points found in Article 1.1.1 Dealer Parts and Accessories Warranty of the Parts and Accessories Policies and Procedures Manual. All new or remanufactured GM Parts and Accessories installed by the Service Agent...
Labor Operation Selection - 12/01/2021
... it needs to be clarified by the technician how, or if, the two repairs are related. If one part fails and causes damage to other parts, the other parts are considered consequential damage. GM’s process is to only submit the labor operation...
Transmission Repair Clock Time - 01/27/2022
... technicians need separate clock times for base repair time, diagnostic time, cleaning and parts inspecting time, and OLH time. Despite the fact that technicians are now required to clock transmission repairs multiple times to get paid for their time,...
Recall N202324251-01 RRAB - 05/25/2022
... new RPT process is being rolled out with the recall. Technicians must scan the VIN and the new LH part (barcode or QR code) and submit through the RPT process. The VIN must be scanned again and the new RH part (barcode or QR code) scanned and submitted...
Out of the Box Failure - 06/20/2022
The dealer is responsible for ensuring that the correct parts are being used and the parts are not damaged or defective prior to installation. If the parts are found to be damaged out of the box, the dealer is to file a Parts Return with GMCCA for a replacement...
OE Batteries - 06/25/2018
... the information contained within the table that provides the appropriate battery type, CCA, and part number for the specific vehicle/engine. OE equipment ratings and part numbers are critical to accurately setting up a proper battery test....
Attachment Reminder - 07/23/2018
... Remember to include attachments with the following transactions: original job card or part invoice with part warranty transactions; the shop copy of the job card showing service management authorization with repeat and add on repairs; the shop copy of...
Choosing the Correct Labor Operation for Consequential Damage Repairs - 03/26/2018
Choosing the correct labor operation that best describes a warranty repair is an important part of a warranty administrator’s job. When that repair involves a part, the new GM Warranty Job Aid tool in the Labor Time Guide helps to assure that the...
Battery Replacement Bulletin - 09/25/2018
... provides detail on Original Equipment Batteries and ACDelco Replacement Battery Approved Warranty Part Numbers. The bulletin update contains the 2019 model year. The battery warranty replacement part table has been removed from the latest version....
Swapping Parts - 08/27/2019
Swapping parts from a stock vehicle to a customer vehicle is often useful from a diagnostic perspective. After diagnosis, the swapped parts must be removed from the customer’s vehicle and returned to the stock vehicle ensuring that they are properly...
Forum - 06/17/2021
As usual Mary is spot on, failed part is the part you put on to "fix" it and all other parts and repair attempts are excessive parts and OLH. The story better bring a tear to your eye it should be so good and the time punches better make sense or you...
Forum - 08/24/2021
I would probable use 6429919, as it would fall under 'safety'. The parts department should be able to give you a part #, but I have never used a part # on a CCND
Forum - 12/30/2020
The claim never should have been rejected for that reason, I would get someone higher up involved. GM supercedes part numbers all the time. As long as you installed the new part number that replaced the discontiued one, the claim is still valid. ...
Forum - 03/17/2021
In the past, for non-Transportation Claims, a closest to labor operation was used (e.g. instrument panel compartment) and the part expense was entered in net, as the part number did not exist when entered in GWM.
Forum - 12/23/2020
From what I understand, each part has it's own line, unless the parts are consequential damage. I've submitted a claim with no/reduced labor because the part failed, but overlapped with a warranty repair from a previous line. The next job lines might...
Forum - 02/18/2020
I would think that if they could provide a receipt for the part purchase, they could. I would submit the reimbursement claim first, then perform the recall, to have gm part installed.
Forum - 02/27/2020
Hi SarahCummins, Refer to P&P Article 1.2.1.7 regarding Swapping Components between Vehicles: Although swapping of parts can be very useful from a diagnostic perspective, swapped parts must never remain on the customer's vehicle. If it is determined...
Forum - 03/03/2020
Quick question. I know on a couple of occasions, we have ordered a part under b-b, but the install fell outside of coverage. On those, I have flagged as policy, but referenced the jobcard, date and mileage of the time we diagnosed and ordered part, in...
Forum - 09/23/2020
The only problem with the claim is excessive parts. She will either have to update the PET for the correct amount and then resubmit with Auth "P" if within her dealership auth limits or she will have to write that part off. The only problem at this...
Forum - 04/27/2020
With the reduction in WPC Warranty Part Return Requests (since mid-March), the request would appear to be either a Special Part Return Request supporting a new vehicle launch program or to investigate a critical quality issue. For further inquiry regarding...
Express shipping with rental question - 07/03/2020
I have a customer vehicle that was in for service and the part was express shipped. Customer was put in rental vehicle as they were going on a local vacation. They were in rental vehicle for 5 days. I know rental is capped at 3 days when express...
Material Allowance Not Found - 06/11/2018
So I've never seen this error before, but I'm trying to submit a claim with part number 84467435 and it keeps throwing up an error that says:Status: UnacceptedDescription: Material number 000000000084467435 not found. I've verified the part number...
Forum - 08/23/2018
... you are just expected to know or be able to find out and administer. Submitting is the easy part, getting paid and keeping the money that you've helped bring in is the knowledge part. Does that make sense?...
Forum - 08/23/2018
Thank you! I may have to utilize the fleet part of that, since it is part of a pipeline company. Going to try to make sure that is an acceptable path with the claim
Forum - 11/28/2018
I get two invoices from parts, the one where they replaced the part and the original purchase. They document a general complaint, the VIN, and mileage. Sometimes I'm left to figure out what the part is. I just use that information to code a claim and...
Forum - 04/25/2019
Hey Kristen, I have a follow up question about added lines...what about Claim B part added lines? We replaced a side object module on a vehicle under Customer pay. We were unable to program that module so had to do a second module and add...
Forum - 04/30/2019
OTC part warranty replacements of powertrain components (engine, automatic transmission, and transfer case) are unique from other OTC component replacements, as depending on the installation, may include labor. Handling an OTC powertrain...
Forum - 07/11/2019
PART IS NOT GM WARRANTY, IT IS AN ASSOCIATED ACCESSORY GO TO THE AIC TAB IN SALES APPS ON GLOBAL. WILL ONLY PAY LABOR COMPANY THAT MADE IT IS TO SUPPLY THE PART
Forum - 08/28/2019
I had the same exact issue just a few minutes ago. We replaced the instrument panel center bolt cover, part 84474284, using labor op 1030800 for instrument panel center bolt cover and it rejected for parts excessive. One part that cost $22.09. I know...
Forum - 08/28/2019
Hi there , First did the part number change ? check with your parts dept and verify. unless i have been doing it wrong the part numbers have to match unless it has superceded. Did you claim as a ZPTI trans type ?
Customer Pay TO Parts Warranty - 08/01/2019
Hello!So I was given a job card and the first line was Customer Pay. There was an issue with the part so a few lines down this part has now become Parts Warranty. For the customer pay line should there be punches with times on them or is it...
september test your knowledge quiz - 09/05/2019
I got two answers wrong on the quiz. I feel my answers were correct. Parts expediting costs, freight charges or the price difference between the cost of the part and what the other dealer charged is reimbursed from the part expedite not from freight...
Forum - 11/08/2019
The solution was actually quite simple. No replacement part was required, so this is treated as any reimbursement should be. The independant shop presented their original paid invoice, the failed part, and all necessary...
LABOR OP DISCREPANCY - 05/05/2023
My body shop looks up labor OPs by part number and vin. 1GNSKPKD4PR351843. When I look up LOP 1440054 it has a different time to remove and install front fascia than it does if you look it up by part number. I see the time was updated 04/01/2023. ...
Swapping parts from a stock vehicle to a customer vehicle is often useful from a diagnostic perspective. After diagnosis, the swapped parts must be removed from the customer’s vehicle and returned to the stock vehicle ensuring that they are properly...
Forum - 06/17/2021
As usual Mary is spot on, failed part is the part you put on to "fix" it and all other parts and repair attempts are excessive parts and OLH. The story better bring a tear to your eye it should be so good and the time punches better make sense or you...
Forum - 08/24/2021
I would probable use 6429919, as it would fall under 'safety'. The parts department should be able to give you a part #, but I have never used a part # on a CCND
Forum - 12/30/2020
The claim never should have been rejected for that reason, I would get someone higher up involved. GM supercedes part numbers all the time. As long as you installed the new part number that replaced the discontiued one, the claim is still valid. ...
Forum - 03/17/2021
In the past, for non-Transportation Claims, a closest to labor operation was used (e.g. instrument panel compartment) and the part expense was entered in net, as the part number did not exist when entered in GWM.
Forum - 12/23/2020
From what I understand, each part has it's own line, unless the parts are consequential damage. I've submitted a claim with no/reduced labor because the part failed, but overlapped with a warranty repair from a previous line. The next job lines might...
Forum - 02/18/2020
I would think that if they could provide a receipt for the part purchase, they could. I would submit the reimbursement claim first, then perform the recall, to have gm part installed.
Forum - 02/27/2020
Hi SarahCummins, Refer to P&P Article 1.2.1.7 regarding Swapping Components between Vehicles: Although swapping of parts can be very useful from a diagnostic perspective, swapped parts must never remain on the customer's vehicle. If it is determined...
Forum - 03/03/2020
Quick question. I know on a couple of occasions, we have ordered a part under b-b, but the install fell outside of coverage. On those, I have flagged as policy, but referenced the jobcard, date and mileage of the time we diagnosed and ordered part, in...
Forum - 09/23/2020
The only problem with the claim is excessive parts. She will either have to update the PET for the correct amount and then resubmit with Auth "P" if within her dealership auth limits or she will have to write that part off. The only problem at this...
Forum - 04/27/2020
With the reduction in WPC Warranty Part Return Requests (since mid-March), the request would appear to be either a Special Part Return Request supporting a new vehicle launch program or to investigate a critical quality issue. For further inquiry regarding...
Express shipping with rental question - 07/03/2020
I have a customer vehicle that was in for service and the part was express shipped. Customer was put in rental vehicle as they were going on a local vacation. They were in rental vehicle for 5 days. I know rental is capped at 3 days when express...
Material Allowance Not Found - 06/11/2018
So I've never seen this error before, but I'm trying to submit a claim with part number 84467435 and it keeps throwing up an error that says:Status: UnacceptedDescription: Material number 000000000084467435 not found. I've verified the part number...
Forum - 08/23/2018
... you are just expected to know or be able to find out and administer. Submitting is the easy part, getting paid and keeping the money that you've helped bring in is the knowledge part. Does that make sense?...
Forum - 08/23/2018
Thank you! I may have to utilize the fleet part of that, since it is part of a pipeline company. Going to try to make sure that is an acceptable path with the claim
Forum - 11/28/2018
I get two invoices from parts, the one where they replaced the part and the original purchase. They document a general complaint, the VIN, and mileage. Sometimes I'm left to figure out what the part is. I just use that information to code a claim and...
Forum - 04/25/2019
Hey Kristen, I have a follow up question about added lines...what about Claim B part added lines? We replaced a side object module on a vehicle under Customer pay. We were unable to program that module so had to do a second module and add...
Forum - 04/30/2019
OTC part warranty replacements of powertrain components (engine, automatic transmission, and transfer case) are unique from other OTC component replacements, as depending on the installation, may include labor. Handling an OTC powertrain...
Forum - 07/11/2019
PART IS NOT GM WARRANTY, IT IS AN ASSOCIATED ACCESSORY GO TO THE AIC TAB IN SALES APPS ON GLOBAL. WILL ONLY PAY LABOR COMPANY THAT MADE IT IS TO SUPPLY THE PART
Forum - 08/28/2019
I had the same exact issue just a few minutes ago. We replaced the instrument panel center bolt cover, part 84474284, using labor op 1030800 for instrument panel center bolt cover and it rejected for parts excessive. One part that cost $22.09. I know...
Forum - 08/28/2019
Hi there , First did the part number change ? check with your parts dept and verify. unless i have been doing it wrong the part numbers have to match unless it has superceded. Did you claim as a ZPTI trans type ?
Customer Pay TO Parts Warranty - 08/01/2019
Hello!So I was given a job card and the first line was Customer Pay. There was an issue with the part so a few lines down this part has now become Parts Warranty. For the customer pay line should there be punches with times on them or is it...
september test your knowledge quiz - 09/05/2019
I got two answers wrong on the quiz. I feel my answers were correct. Parts expediting costs, freight charges or the price difference between the cost of the part and what the other dealer charged is reimbursed from the part expedite not from freight...
Forum - 11/08/2019
The solution was actually quite simple. No replacement part was required, so this is treated as any reimbursement should be. The independant shop presented their original paid invoice, the failed part, and all necessary...
LABOR OP DISCREPANCY - 05/05/2023
My body shop looks up labor OPs by part number and vin. 1GNSKPKD4PR351843. When I look up LOP 1440054 it has a different time to remove and install front fascia than it does if you look it up by part number. I see the time was updated 04/01/2023. ...
Forum - 06/07/2023
I know on the app Parts Workbench Plus, you can look up the part and the difference between the listed(?) price and dealer(?). you can claim under (I forget at the moment) either part expedite or freight. I would have to be entering one to be sure.
Forum - 01/12/2024
From what I have found so far, if the JC open date is before January 1, 2024 submit as an exchange (no part pricing). If the JC open date is January 1, 2024 or after, submit with part pricing per the latest policy. (Bulletin 08-08-44-029L)
Forum - 05/02/2022
... to submit any of my claims. I have the same issue with Edge and Chrome where I can only submit 1 part per claim as I can not add more, nor can I select a causal Part. I'm really hoping they will have a solution or I will be screwed. ...
Electronic Service Center processing warranty claims with CCL - 12/05/2022
Normally the ESC can be counted on to properly bill exchange components and not charge the dealership for the part. Today however, we ran into a situation where the owner was covered by a CCL,,,which was correctly noted in IVH,,,and the ESC still...
Forum - 07/07/2022
... add a line, advise the cusotmer and get their approval, have signed off for add line, and make the part replacement service agent installed. The labor op used would be the normal labor op for the part and not the recall labor op. ...
Parts being charged on repair order Dealertrack vs other DMS systems - 03/10/2023
I know when a part is charged out on the job card I can go look to see just when it was put on there, especially if a tech is requesting diag time. If the part is put on while diag is running he gets nada even if he has the best diag story.Does...
Forum - 02/22/2024
... Kristen had that suggestion but there are many other scenarios. I had one where we had a COD part that GM could not provide so they agreed to pay for a rental while the car was down. As memory served to get it paid I used the opcode for the ECM which...
Forum - 12/04/2023
... to h-route with explanation. I had a brake recall, a couple months ago, that rejected for current part # and short-paid with old part #. If by chance the pricing is the same, you could just use one listed in bulletin...
Parts Price Change - 03/23/2024
GMCCA implemented a part price change effective April 1, 2024, on 916 parts as well as 35 core charge revisions. GWM calculates part cost using the GM Parts pricing effective on the repair completion date. GCUS-9-15821
CSMT App - 08/29/2023
... tools: Pre-Repair Authorization (PRA) Process, Field Product Reporting (FPR), Replacement Parts Traceability (RPT), Parts Photo Return (PPR), Service Workbench, and Recall Inbox for field action notifications. Pre-Repair Authorization Process...
CSMT App Enhanced - 08/22/2022
... tools: Pre-Repair Authorization (PRA) Process, Field Product Reporting (FPR), Replacement Parts Traceability (RPT), Parts Photo Return (PPR), Service Workbench, and Recall Inbox for field action notifications. Pre-Repair Authorization Process (PRA):...
WPC Parts Photo Return Requests - 03/23/2023
The progress of completed Photo Part Return Requests may be viewed in GWM and the CSMT app. The WPC Parts Photo Return tool on the CSMT app must be used to complete the part return request. The process does not work if photos are attached to a claim ...
Core Exchange Increase - 06/27/2023
... to improve the number of cores returned to GMCCA. The new core exchange for each of the following part numbers is $150. Affected part numbers include: 25926937, 25896031, 20981770, 20842710, 22754644, 20837392, and 22783391....
Forum - 10/02/2017
How many warranty administrators out there handle parts returns/scrapping or returning of these special items like inflators? I have never had to do any of it, ever! The only part I play in the process is giving the parts department the information...
More on Add On Repairs? JLWarranty New April 2017 - 03/22/2017
I need clarification on this. If we have a repair order that ultimately results in a part being ordered, if we close out that repair order, and create a new RO when the vehicle comes back once we get the part...is this saying that we have to treat...
Forum - 06/13/2017
This happens with any part warranty when the information you enter shows it's beyond the 12 months. You'll have to put an A auth on it with an explanation that this is not true policy, but a LLPW that is now beyond 12 months old. That's the...
Labor Operation Help - 16-NA-175 - Bulletin Doesn't Apply to Vehicle - 03/05/2018
... regular labor code. They couldn't help with the labor operation since they needed the causal part, but there's not really a true causal part that I can see. It's flushing and refilling and changing the filter. Any suggestions? ...
NEW RECALL 18138 PARTIAL GALLON OF COOLANT - 05/01/2018
... have this recall, but the recall says one gallon of coolant will service 2 vehicles. it gives a part number, but the part number says it is for a gallon. Do we put the coolant in net item, or is there another way to charge out half a gallon?...
WPC and Cores - 01/25/2017
I haven't had to get a core reimbursement on a WPC part return in a while, but I see the requirement for attaching the "core exchange value documentation" to the job card. What is being used for this documentation? Is a print out of the price...
Required Documentation for Add Time - 03/14/2017
... need to include that they did what the add time is for or is it understood that the add time is part of the repair and does not need to be included in their comments in order to be claimed? For example, labor operation 8042380 (Rear Spring Replacement)...
Forum - 11/02/2016
... we ordered the customer a new one and I'm pretty sure that that is what we did as well because the part number doesn't work. I also had to use the compartment as the closest operation. I don't remember if I had to h-route it but either way,...
Forum - 01/19/2017
... labor operation that best reflects the cause of failure. Enter the transmission seal kit in the parts field. To address error 068: Either enter the part number for the failed part in the "Causal Part Number" field or in the free flow text field...
Re: ACCESSORY INSTALLS - 02/10/2015
YOU DON'T NEED LABOR TIME OR PART NUMBERS FOR THIS, GO INTO THE LABOR TIME GUIDE FOR DEALER INSTALLED GM ACCESSORIES INSTALLATION , EACH PART THAT WAS INSTALLED HAS ITS OWN LABOR OP ,MAKE A LINE FOR EACH ACCESSORY SUBMIT THE LABOR OP ONLY !! HOPE THI...
Re: reynolds - 04/08/2015
... fan. Our system is not paperless, although I believe they offer that. We use ERA-Ignite which is part windows type and part blue-screen. For warranty purposes you should only be using the windows end of it. We had UCS prior to that and I have yet...
Re: Over The Counter Parts Warranty - 01/29/2015
you would need to know what is wrong with the part so if i am not mistaken the service dept would have to check the part out and a job card would need to be made !
I know on the app Parts Workbench Plus, you can look up the part and the difference between the listed(?) price and dealer(?). you can claim under (I forget at the moment) either part expedite or freight. I would have to be entering one to be sure.
Forum - 01/12/2024
From what I have found so far, if the JC open date is before January 1, 2024 submit as an exchange (no part pricing). If the JC open date is January 1, 2024 or after, submit with part pricing per the latest policy. (Bulletin 08-08-44-029L)
Forum - 05/02/2022
... to submit any of my claims. I have the same issue with Edge and Chrome where I can only submit 1 part per claim as I can not add more, nor can I select a causal Part. I'm really hoping they will have a solution or I will be screwed. ...
Electronic Service Center processing warranty claims with CCL - 12/05/2022
Normally the ESC can be counted on to properly bill exchange components and not charge the dealership for the part. Today however, we ran into a situation where the owner was covered by a CCL,,,which was correctly noted in IVH,,,and the ESC still...
Forum - 07/07/2022
... add a line, advise the cusotmer and get their approval, have signed off for add line, and make the part replacement service agent installed. The labor op used would be the normal labor op for the part and not the recall labor op. ...
Parts being charged on repair order Dealertrack vs other DMS systems - 03/10/2023
I know when a part is charged out on the job card I can go look to see just when it was put on there, especially if a tech is requesting diag time. If the part is put on while diag is running he gets nada even if he has the best diag story.Does...
Forum - 02/22/2024
... Kristen had that suggestion but there are many other scenarios. I had one where we had a COD part that GM could not provide so they agreed to pay for a rental while the car was down. As memory served to get it paid I used the opcode for the ECM which...
Forum - 12/04/2023
... to h-route with explanation. I had a brake recall, a couple months ago, that rejected for current part # and short-paid with old part #. If by chance the pricing is the same, you could just use one listed in bulletin...
Parts Price Change - 03/23/2024
GMCCA implemented a part price change effective April 1, 2024, on 916 parts as well as 35 core charge revisions. GWM calculates part cost using the GM Parts pricing effective on the repair completion date. GCUS-9-15821
CSMT App - 08/29/2023
... tools: Pre-Repair Authorization (PRA) Process, Field Product Reporting (FPR), Replacement Parts Traceability (RPT), Parts Photo Return (PPR), Service Workbench, and Recall Inbox for field action notifications. Pre-Repair Authorization Process...
CSMT App Enhanced - 08/22/2022
... tools: Pre-Repair Authorization (PRA) Process, Field Product Reporting (FPR), Replacement Parts Traceability (RPT), Parts Photo Return (PPR), Service Workbench, and Recall Inbox for field action notifications. Pre-Repair Authorization Process (PRA):...
WPC Parts Photo Return Requests - 03/23/2023
The progress of completed Photo Part Return Requests may be viewed in GWM and the CSMT app. The WPC Parts Photo Return tool on the CSMT app must be used to complete the part return request. The process does not work if photos are attached to a claim ...
Core Exchange Increase - 06/27/2023
... to improve the number of cores returned to GMCCA. The new core exchange for each of the following part numbers is $150. Affected part numbers include: 25926937, 25896031, 20981770, 20842710, 22754644, 20837392, and 22783391....
Forum - 10/02/2017
How many warranty administrators out there handle parts returns/scrapping or returning of these special items like inflators? I have never had to do any of it, ever! The only part I play in the process is giving the parts department the information...
More on Add On Repairs? JLWarranty New April 2017 - 03/22/2017
I need clarification on this. If we have a repair order that ultimately results in a part being ordered, if we close out that repair order, and create a new RO when the vehicle comes back once we get the part...is this saying that we have to treat...
Forum - 06/13/2017
This happens with any part warranty when the information you enter shows it's beyond the 12 months. You'll have to put an A auth on it with an explanation that this is not true policy, but a LLPW that is now beyond 12 months old. That's the...
Labor Operation Help - 16-NA-175 - Bulletin Doesn't Apply to Vehicle - 03/05/2018
... regular labor code. They couldn't help with the labor operation since they needed the causal part, but there's not really a true causal part that I can see. It's flushing and refilling and changing the filter. Any suggestions? ...
NEW RECALL 18138 PARTIAL GALLON OF COOLANT - 05/01/2018
... have this recall, but the recall says one gallon of coolant will service 2 vehicles. it gives a part number, but the part number says it is for a gallon. Do we put the coolant in net item, or is there another way to charge out half a gallon?...
WPC and Cores - 01/25/2017
I haven't had to get a core reimbursement on a WPC part return in a while, but I see the requirement for attaching the "core exchange value documentation" to the job card. What is being used for this documentation? Is a print out of the price...
Required Documentation for Add Time - 03/14/2017
... need to include that they did what the add time is for or is it understood that the add time is part of the repair and does not need to be included in their comments in order to be claimed? For example, labor operation 8042380 (Rear Spring Replacement)...
Forum - 11/02/2016
... we ordered the customer a new one and I'm pretty sure that that is what we did as well because the part number doesn't work. I also had to use the compartment as the closest operation. I don't remember if I had to h-route it but either way,...
Forum - 01/19/2017
... labor operation that best reflects the cause of failure. Enter the transmission seal kit in the parts field. To address error 068: Either enter the part number for the failed part in the "Causal Part Number" field or in the free flow text field...
Re: ACCESSORY INSTALLS - 02/10/2015
YOU DON'T NEED LABOR TIME OR PART NUMBERS FOR THIS, GO INTO THE LABOR TIME GUIDE FOR DEALER INSTALLED GM ACCESSORIES INSTALLATION , EACH PART THAT WAS INSTALLED HAS ITS OWN LABOR OP ,MAKE A LINE FOR EACH ACCESSORY SUBMIT THE LABOR OP ONLY !! HOPE THI...
Re: reynolds - 04/08/2015
... fan. Our system is not paperless, although I believe they offer that. We use ERA-Ignite which is part windows type and part blue-screen. For warranty purposes you should only be using the windows end of it. We had UCS prior to that and I have yet...
Re: Over The Counter Parts Warranty - 01/29/2015
you would need to know what is wrong with the part so if i am not mistaken the service dept would have to check the part out and a job card would need to be made !
Re: no parts to return to wpc - 07/29/2014
WPC Parts Return Program Information Bulletin 99-00-89-019: Section 8: Parts Waiver For fluid only or no part on transaction to return, email the completed WPC Part Waiver form to the Warranty Support Center. The WPC Part Waiver form is available in...
Labor op ? - 10/07/2014
i am looking for a labor op for door vent visors on a 2015 GMC Sierra..part no 1932763..these are customer purchased items and dealer installed parts, and a claim with zset needs to be submitted showing these parts are on this vehicle. problem is I cant...
LABOR OP!! - 08/13/2012
2011 CHEVROLET IMPALA , REPLACED A WHEEL SPEED SENSOR JUMPER HARNESS PART NO 10340314, THERE IS NO LABOR OPERATION FOR THIS, AND I KNOW YEAR BACK THERE WAS A CAMP TO REPLACE THIS PART...DBC TOLD ME TO USE K6310 BUT I AM NOT SURE THAT'S GONNA WORK... ANY...
ac delco starter -parts warranty - 01/01/2013
Hello, I have a nissan that ac delco starter was installed on and now had to be replaced under service agent installed parts waaranty. The part # doesn't work in system ( choose vin not on file of corse) also tried putting part $ in net system keeps rejecting...
GMPP and Exchange Units (Radios, Clusters, etc.) - 09/20/2012
I submitted a transaction for GMPP on a DVD player. The part was not billed on the job card but now we are being billed by the supplier. Does GMPP pay for a part that is normally an exchange unit?
Re: Service Agent Installed Warranty - 02/12/2013
The base part warranty does go with the part, you'd have to get a copy of the original repair order from the other dealer to go with your RO. You'll also need to find out which injector was replaced because it would only cover if the same injector i...
Re: Special Coverage #11135 - 08/06/2012
I haven't done this one yet, but that part number would be claimed the first time only to pay for the tool kit required to perform the campaign and then the tools are reused each time. If I was submitting this I would open a misc line on the RO for that...
Re: GM Tire Program - 04/16/2012
So....who does your "part warranty" tire claims? I ended up following the bulletin and putting all of the information in myself for the parts dep't. They billed out labor and all though. That was one part that I didn't see addressed in the bulletin,...
need a labor op - 03/20/2012
working on a 2009 gmc acadia , replaced the Fuel Feed Intermediate Pipe part no 12591197..there is a service bulletin that applies to this part number but the repair doesnt apply to the bulletin.the pipe needs to be replaced...help!!!!!
Re: non gm parts mark up - 08/29/2011
... HAD FIRST SUBMITTED IT ON REYNOLDS,IT DOES MARK UP ON THERE..THE CLAIM DID REJECT DUE TO THE PART BEING MORE THAN THE GM PART..SO I RESUBMITTED ON GLOBAL WARRANTY AND SENT IT FOR AUTHORIZATION WITH AN EXPLANATION......
2010 CAMARO - STRIPE - 10/10/2011
... replaced & to reinstall the rear deck spoiler & trim which had been removed ..... per EPIC the part is called: R/CMPT LID CTR STRIPE , when I put in stripe in SI you get B7011 = Decal or Stripe Replacement .3 // when I check part group to labor op...
LABOR CODE J3250 - 12/16/2011
I HAVE JUST BEEN REJECTED FOR A J3250 LABOR CODE THAT INCLUDED A PART #22784072 SURGE TANK BECAUSE THE PART # ISN'T COMPATIBLE WITH THE LABOR CODE . (2011 SILVERADO) ANY SUGGESTIONS WHY/
Re: warranty parts debits - 08/16/2011
When dealing with warranty parts we have a stamp the tech is required to use. The parts department is required to sign off on the stamp and take responsibility for taking posession of the part. If the part is not returned and I have a stamp on the hard...
Re: non gm parts mark up - 08/24/2011
yea i know that, parts charged it out on the job card with no markup. its just when i submitted the claim it marked up the part..i just need to know how to submit it without marking up the part...
srta trans warranty - 09/17/2010
... a transmission assembly over the counter. Installs it himself. Only makes it about 40 miles. Part warranty only, or would labor be covered as well. I say part only. Svc Manager says both. What do you guys think? ...
Re: WPC returns for 08/25/10 - 08/25/2010
... Chevrolet, GMC, Pontiac, Saab, HUMMER, and M.D. Truck Dealers Attention: Service Manager, Parts Manager, Warranty Administrator Subject: Warranty Part Return Request - System Error You may have noticed that you have received a larger than normal...
Re: Core Return - 02/28/2011
If the part was requested by the WPC you don't start a new claim, you do an add credit to your original claim and claim your admin time for the part return and you claim the core in the miscellaneous net item field.
Deductible - 02/12/2010
I have a part that was ordered while the customer was still under warranty. When the part arrived and we installed it for the customer the vehicle was out of factory warranty. The customer does have a GMPP with a $200 ded. The service manager wants...
Vibe recalls #10018 - 02/12/2010
On the warranty claims, does anyone know if there is a price amount for the part used? When we put in the part number on ours (89027393), it came up with no pricing information. If anyone knows, I would appreciate it - thanks!
Re: Vibe recalls #10018 - 02/15/2010
I went to price/availability in GM EPIC & found the dealer cost for that part as $.52 before any mark up. I use EPIC often, as it provides part group numbers. You can look up opcodes with the group number in the J&L handbook or online (on this website)...
Re: Deductible - 02/15/2010
If the part was ordered prior to the factory warranty exp. my GMPP rep would kick the claim back. That should be submitted to GM. If you are on global you will have to select the GM auth option and send the claim to your warranty support center person....
Re: More Global Warranty questions - 02/19/2010
... SUMMARY ON GLOBAL....TOOK A LITTLE WHILE TO FIGURE OUT MY TOTALS ETC BUT I THINK I HAVE THAT PART DOWN....HAVE A QUESTION ABOUT THE ADP PART...WHAT IS THE BEST WAY TO GET PROOF THAT THE RO ACTUALLY SENT AND HOW MUCH WAS REQUESTED ON EACH RO...IS THERE...
REYNOLDS DMS-VS BULK FLUID CHARGES - 03/24/2010
I HAVE A TAHOE WITH A LEAKING FRONT DIFF, WE FOUND IT NEC TO ADD SEALANT (WHICH LISTS AS A PART), & WE ADDED 2-DIFF FLUID (WHICH WE HAVE ALWAYS POSTED IN G.O.G) ---- NOW: WHEN CLAIMING THRU DMS INTERACTIVE, IT DOESNT SEEM I CAN SUBMIT IN NET ITEM, THEREFORE...
Re: POWER TRAIN QUESTION - 10/30/2009
[quote] h&kchevy : GM Part Number: 24221233 SEAL,TRANS FLUID CLR PIPE FTG Catalog Group #04.128. Is this the correct part #??? [/quote] F2002 Cover/Gasket, Differential -- Front -- Replace and the part is a transmission fluid cooler pipe fitting...
Material Number not found. - 12/30/2009
We are trying to submit a battery claim using part nymber 89021906. It is the correct part number but the claim will not go through-it says material number not found.
WPC Parts Return Program Information Bulletin 99-00-89-019: Section 8: Parts Waiver For fluid only or no part on transaction to return, email the completed WPC Part Waiver form to the Warranty Support Center. The WPC Part Waiver form is available in...
Labor op ? - 10/07/2014
i am looking for a labor op for door vent visors on a 2015 GMC Sierra..part no 1932763..these are customer purchased items and dealer installed parts, and a claim with zset needs to be submitted showing these parts are on this vehicle. problem is I cant...
LABOR OP!! - 08/13/2012
2011 CHEVROLET IMPALA , REPLACED A WHEEL SPEED SENSOR JUMPER HARNESS PART NO 10340314, THERE IS NO LABOR OPERATION FOR THIS, AND I KNOW YEAR BACK THERE WAS A CAMP TO REPLACE THIS PART...DBC TOLD ME TO USE K6310 BUT I AM NOT SURE THAT'S GONNA WORK... ANY...
ac delco starter -parts warranty - 01/01/2013
Hello, I have a nissan that ac delco starter was installed on and now had to be replaced under service agent installed parts waaranty. The part # doesn't work in system ( choose vin not on file of corse) also tried putting part $ in net system keeps rejecting...
GMPP and Exchange Units (Radios, Clusters, etc.) - 09/20/2012
I submitted a transaction for GMPP on a DVD player. The part was not billed on the job card but now we are being billed by the supplier. Does GMPP pay for a part that is normally an exchange unit?
Re: Service Agent Installed Warranty - 02/12/2013
The base part warranty does go with the part, you'd have to get a copy of the original repair order from the other dealer to go with your RO. You'll also need to find out which injector was replaced because it would only cover if the same injector i...
Re: Special Coverage #11135 - 08/06/2012
I haven't done this one yet, but that part number would be claimed the first time only to pay for the tool kit required to perform the campaign and then the tools are reused each time. If I was submitting this I would open a misc line on the RO for that...
Re: GM Tire Program - 04/16/2012
So....who does your "part warranty" tire claims? I ended up following the bulletin and putting all of the information in myself for the parts dep't. They billed out labor and all though. That was one part that I didn't see addressed in the bulletin,...
need a labor op - 03/20/2012
working on a 2009 gmc acadia , replaced the Fuel Feed Intermediate Pipe part no 12591197..there is a service bulletin that applies to this part number but the repair doesnt apply to the bulletin.the pipe needs to be replaced...help!!!!!
Re: non gm parts mark up - 08/29/2011
... HAD FIRST SUBMITTED IT ON REYNOLDS,IT DOES MARK UP ON THERE..THE CLAIM DID REJECT DUE TO THE PART BEING MORE THAN THE GM PART..SO I RESUBMITTED ON GLOBAL WARRANTY AND SENT IT FOR AUTHORIZATION WITH AN EXPLANATION......
2010 CAMARO - STRIPE - 10/10/2011
... replaced & to reinstall the rear deck spoiler & trim which had been removed ..... per EPIC the part is called: R/CMPT LID CTR STRIPE , when I put in stripe in SI you get B7011 = Decal or Stripe Replacement .3 // when I check part group to labor op...
LABOR CODE J3250 - 12/16/2011
I HAVE JUST BEEN REJECTED FOR A J3250 LABOR CODE THAT INCLUDED A PART #22784072 SURGE TANK BECAUSE THE PART # ISN'T COMPATIBLE WITH THE LABOR CODE . (2011 SILVERADO) ANY SUGGESTIONS WHY/
Re: warranty parts debits - 08/16/2011
When dealing with warranty parts we have a stamp the tech is required to use. The parts department is required to sign off on the stamp and take responsibility for taking posession of the part. If the part is not returned and I have a stamp on the hard...
Re: non gm parts mark up - 08/24/2011
yea i know that, parts charged it out on the job card with no markup. its just when i submitted the claim it marked up the part..i just need to know how to submit it without marking up the part...
srta trans warranty - 09/17/2010
... a transmission assembly over the counter. Installs it himself. Only makes it about 40 miles. Part warranty only, or would labor be covered as well. I say part only. Svc Manager says both. What do you guys think? ...
Re: WPC returns for 08/25/10 - 08/25/2010
... Chevrolet, GMC, Pontiac, Saab, HUMMER, and M.D. Truck Dealers Attention: Service Manager, Parts Manager, Warranty Administrator Subject: Warranty Part Return Request - System Error You may have noticed that you have received a larger than normal...
Re: Core Return - 02/28/2011
If the part was requested by the WPC you don't start a new claim, you do an add credit to your original claim and claim your admin time for the part return and you claim the core in the miscellaneous net item field.
Deductible - 02/12/2010
I have a part that was ordered while the customer was still under warranty. When the part arrived and we installed it for the customer the vehicle was out of factory warranty. The customer does have a GMPP with a $200 ded. The service manager wants...
Vibe recalls #10018 - 02/12/2010
On the warranty claims, does anyone know if there is a price amount for the part used? When we put in the part number on ours (89027393), it came up with no pricing information. If anyone knows, I would appreciate it - thanks!
Re: Vibe recalls #10018 - 02/15/2010
I went to price/availability in GM EPIC & found the dealer cost for that part as $.52 before any mark up. I use EPIC often, as it provides part group numbers. You can look up opcodes with the group number in the J&L handbook or online (on this website)...
Re: Deductible - 02/15/2010
If the part was ordered prior to the factory warranty exp. my GMPP rep would kick the claim back. That should be submitted to GM. If you are on global you will have to select the GM auth option and send the claim to your warranty support center person....
Re: More Global Warranty questions - 02/19/2010
... SUMMARY ON GLOBAL....TOOK A LITTLE WHILE TO FIGURE OUT MY TOTALS ETC BUT I THINK I HAVE THAT PART DOWN....HAVE A QUESTION ABOUT THE ADP PART...WHAT IS THE BEST WAY TO GET PROOF THAT THE RO ACTUALLY SENT AND HOW MUCH WAS REQUESTED ON EACH RO...IS THERE...
REYNOLDS DMS-VS BULK FLUID CHARGES - 03/24/2010
I HAVE A TAHOE WITH A LEAKING FRONT DIFF, WE FOUND IT NEC TO ADD SEALANT (WHICH LISTS AS A PART), & WE ADDED 2-DIFF FLUID (WHICH WE HAVE ALWAYS POSTED IN G.O.G) ---- NOW: WHEN CLAIMING THRU DMS INTERACTIVE, IT DOESNT SEEM I CAN SUBMIT IN NET ITEM, THEREFORE...
Re: POWER TRAIN QUESTION - 10/30/2009
[quote] h&kchevy : GM Part Number: 24221233 SEAL,TRANS FLUID CLR PIPE FTG Catalog Group #04.128. Is this the correct part #??? [/quote] F2002 Cover/Gasket, Differential -- Front -- Replace and the part is a transmission fluid cooler pipe fitting...
Material Number not found. - 12/30/2009
We are trying to submit a battery claim using part nymber 89021906. It is the correct part number but the claim will not go through-it says material number not found.
Re: two parts, two labor ops, but switched the parts..... - 12/29/2009
I agree with Rhonda on just manually entering them. But you would need to do a self debit on the one that paid with the wrong part on it first and then when you re-submit it with the correct part it will need a "B" auth.
CLAIMING BRAKE PADS LIFETIME WARRANTY ON GLOBAL WARRANTY CLAIM - 02/03/2010
I am having trouble submitting a claim for pads only. The pads are covered by the lifetime part warranty but I do not know how this translates in global. I tried to put it in under zreg for the part only and was unsuccessfaul any help would be great...
#07187C: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function - - 04/21/2009
... have a customer whose vehicle falls within the parameters of this SPA. They want us to order the part and run it as a warranty claim (part only but mileage is 54,287) and then they will install it. Can we do this? I thought all recalls & SPA's were...
Claim type B versus Auth code B - 03/27/2009
I know we've had this discussion before, however, I have a part failure for an 08 Pontiac Torrent with 4884 miles on it. It is a part we replaced before and it failed. It gets submitted as Auth code B not as a claim type B, correct?
Re: #07187C: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function - - 04/21/2009
... all repairs & adjustments MUST be done by a GM dealer. However, since this one has the second part with 70,001 miles to 80K giving the customer the cluster, I was wondering if it still applied. We don't run a claim for just getting them the part d...
Re: cross line saturns - 05/13/2009
... time. We have been picking up alot of Saturn work at our dealership. I have found that alot of the part numbers will not pay on the claims though. I have to put the part in net and H route it....
Re: cross line saturns - 05/15/2009
I hope they do. I just had another one reject today for "part number not on file". I checked with my parts department and it is the correct GM part number.
Re: GMPP RADIOS AND CLUSTERS - 01/27/2009
... the final total --- then I put in my comments, my 3-C's along with the actual cost amount on the part along with the part# .... Ive never had any problems...
PARTS WARRANTY ON A EBCM - 03/03/2009
I AM TRYING TO PROCESS A PARTS WARRANTY ON AN EBCM. SUBMITTED AS A CLAIM TYPE "B" WITH "G" AUTHORIZATION. PART NUMBER HAS BEEN SUPERCEDED SINCE THE INITIAL REPLACEMENT. EVEN TRIED USING THE ORIGINAL PART NUMBER. CLAIM KEEPS REJECTING "NM"....CLAIM TYPE...
Re: TRANS REPLACEMENT - 03/03/2009
I believe if Warranty pays full repair the part is covered for the remainder manufacturers warranty, and no less than a 12/12 warranty. If it's a goodwill situation and the customer pays any deductible at all they get the longer part warranty.
TRANSAXLE WARRANTY - 06/16/2009
We replaced a transaxle part number 19184051 on 5-8-9 in a 2003 Vibe(5y2sl62833z460954) and there is some controvesy as to the warranty. In P&P is seems to state that manual transmissions are covered 12/12. and On a part reference sheet I got from the...
Re: 08 Hummer H3 - 07/15/2009
When I have trouble, I go to the parts department and ask them to use the part number(s) to pull up an "explosion" of where the part goes. Then I use the nearest opcode. I would probably go with the endgate weatherstrip because it is probably near where...
Re: BATTERY PRICING - 07/16/2009
Thanks a lot. Do we have to change the price every time we have a battery claim??? Is is that the parts dept. doesn't get the price wright in their system or just price changes all the time????? Another question, If the parts dept gets a part in that...
Re: PARTS PRICING DISPUTE - 07/14/2009
I just checked the recall notice and the thread locker they are requiring is the blue which is a different part number than the one in your original post. That maybe the reason for your reject unless there has been a part number suppression.
PARTS EXCESSIVE - 07/20/2009
How do you submit a claim with extra parts on it? Only have one operation number but have two parts. Tech will have put another part that pertains to the same repair. I have claimed for OLH if there is an op for other part but still get reject for ex...
can I claim paint mix time & materials? - 09/25/2007
2007 Tahoe, upper left applique tab broke off creating rattle. When ordering the part (15791343) it states shipped black, paint to match. When coding for this part B8691 there is no associated materials code. Does that mean I can't claim for this to be...
Forum - 09/25/2007
I COULD BE WRONG, BUT ACCORDING TO J&L'S PART GROUP TO LABOR OP, THE CORRECT LABOR OP SHOULD BE B7876 FOR THE PART # YOU STATED & THAT LABOR OP GIVE PAINT TIME. I AM FAIRLY NEW TO ALL OF THIS SO I HOPE I DIDN'T STEER YOU IN THE WRONG DIRECTION.
Parts Scrapping - 09/19/2007
Our rep came in the other day and did a check on our scrapped parts. She says in addition to part being tagged we must attach a copy of the repair order to the part being scrapped. All i can find in the p&p is it must have repair order number and vin...
Forum - 09/19/2007
How I have been handling it is that I put in the LOP for the the part that was the original failure and add OLH to the claim for the other job. I use the published time for the OLH. I then have to H-route every claim with the explaination for the OLH...
Re: LEAK TESTING - 02/21/2008
THE PART # SHOULD NOT BE USED FOR DYE IT SHOULD GO IN AS A NET ITEM WHEN USING J9995 IT IS NOT A FAILURE OF THE DYE, THE DYE WAS JUST USED TO VERIFY A LEAK. THE PART NUMBER FIELD IS FOR FAILED PARTS.
Re: goodwill Special Policy - 01/17/2008
Our clusters,radios ect are direct exchange through ISS.$20.00 admin allowance is for parts dept to box and send back part.come with prepaid label to send back.dont think you can claim for freight as clusters do not have a GM part nmbr that will go through...
Re: SPEC. COV #00064G CLARIFICATION - 03/26/2008
... an ipc dealer. Make sure you read the instructions regarding the serial numbers, and keep all the parts as WPC will be generating a part return for your claim. If you can't produce the part, expect a debit! Good luck....
Net Item - 05/01/2008
If the part does not have a GM part number it is to be entered into the net item field at cost (mark up applies to GM parts). There is no documented ceiling on the net item field amount.
Re: LEAK TESTING - 02/20/2008
If your parts dept. charges out the dye with the GM part# you should be able to put it in the parts field as a normal part even on the not duplicated labor op. Would save having to H-route. May still have to for the OLH-we don't usually give OLH if they...
Re: RADIO B CLAIM - 10/28/2008
I was under the impression that the claim wold reject for part number required with claim type. I think B claims require a failed part entry.
I agree with Rhonda on just manually entering them. But you would need to do a self debit on the one that paid with the wrong part on it first and then when you re-submit it with the correct part it will need a "B" auth.
CLAIMING BRAKE PADS LIFETIME WARRANTY ON GLOBAL WARRANTY CLAIM - 02/03/2010
I am having trouble submitting a claim for pads only. The pads are covered by the lifetime part warranty but I do not know how this translates in global. I tried to put it in under zreg for the part only and was unsuccessfaul any help would be great...
#07187C: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function - - 04/21/2009
... have a customer whose vehicle falls within the parameters of this SPA. They want us to order the part and run it as a warranty claim (part only but mileage is 54,287) and then they will install it. Can we do this? I thought all recalls & SPA's were...
Claim type B versus Auth code B - 03/27/2009
I know we've had this discussion before, however, I have a part failure for an 08 Pontiac Torrent with 4884 miles on it. It is a part we replaced before and it failed. It gets submitted as Auth code B not as a claim type B, correct?
Re: #07187C: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function - - 04/21/2009
... all repairs & adjustments MUST be done by a GM dealer. However, since this one has the second part with 70,001 miles to 80K giving the customer the cluster, I was wondering if it still applied. We don't run a claim for just getting them the part d...
Re: cross line saturns - 05/13/2009
... time. We have been picking up alot of Saturn work at our dealership. I have found that alot of the part numbers will not pay on the claims though. I have to put the part in net and H route it....
Re: cross line saturns - 05/15/2009
I hope they do. I just had another one reject today for "part number not on file". I checked with my parts department and it is the correct GM part number.
Re: GMPP RADIOS AND CLUSTERS - 01/27/2009
... the final total --- then I put in my comments, my 3-C's along with the actual cost amount on the part along with the part# .... Ive never had any problems...
PARTS WARRANTY ON A EBCM - 03/03/2009
I AM TRYING TO PROCESS A PARTS WARRANTY ON AN EBCM. SUBMITTED AS A CLAIM TYPE "B" WITH "G" AUTHORIZATION. PART NUMBER HAS BEEN SUPERCEDED SINCE THE INITIAL REPLACEMENT. EVEN TRIED USING THE ORIGINAL PART NUMBER. CLAIM KEEPS REJECTING "NM"....CLAIM TYPE...
Re: TRANS REPLACEMENT - 03/03/2009
I believe if Warranty pays full repair the part is covered for the remainder manufacturers warranty, and no less than a 12/12 warranty. If it's a goodwill situation and the customer pays any deductible at all they get the longer part warranty.
TRANSAXLE WARRANTY - 06/16/2009
We replaced a transaxle part number 19184051 on 5-8-9 in a 2003 Vibe(5y2sl62833z460954) and there is some controvesy as to the warranty. In P&P is seems to state that manual transmissions are covered 12/12. and On a part reference sheet I got from the...
Re: 08 Hummer H3 - 07/15/2009
When I have trouble, I go to the parts department and ask them to use the part number(s) to pull up an "explosion" of where the part goes. Then I use the nearest opcode. I would probably go with the endgate weatherstrip because it is probably near where...
Re: BATTERY PRICING - 07/16/2009
Thanks a lot. Do we have to change the price every time we have a battery claim??? Is is that the parts dept. doesn't get the price wright in their system or just price changes all the time????? Another question, If the parts dept gets a part in that...
Re: PARTS PRICING DISPUTE - 07/14/2009
I just checked the recall notice and the thread locker they are requiring is the blue which is a different part number than the one in your original post. That maybe the reason for your reject unless there has been a part number suppression.
PARTS EXCESSIVE - 07/20/2009
How do you submit a claim with extra parts on it? Only have one operation number but have two parts. Tech will have put another part that pertains to the same repair. I have claimed for OLH if there is an op for other part but still get reject for ex...
can I claim paint mix time & materials? - 09/25/2007
2007 Tahoe, upper left applique tab broke off creating rattle. When ordering the part (15791343) it states shipped black, paint to match. When coding for this part B8691 there is no associated materials code. Does that mean I can't claim for this to be...
Forum - 09/25/2007
I COULD BE WRONG, BUT ACCORDING TO J&L'S PART GROUP TO LABOR OP, THE CORRECT LABOR OP SHOULD BE B7876 FOR THE PART # YOU STATED & THAT LABOR OP GIVE PAINT TIME. I AM FAIRLY NEW TO ALL OF THIS SO I HOPE I DIDN'T STEER YOU IN THE WRONG DIRECTION.
Parts Scrapping - 09/19/2007
Our rep came in the other day and did a check on our scrapped parts. She says in addition to part being tagged we must attach a copy of the repair order to the part being scrapped. All i can find in the p&p is it must have repair order number and vin...
Forum - 09/19/2007
How I have been handling it is that I put in the LOP for the the part that was the original failure and add OLH to the claim for the other job. I use the published time for the OLH. I then have to H-route every claim with the explaination for the OLH...
Re: LEAK TESTING - 02/21/2008
THE PART # SHOULD NOT BE USED FOR DYE IT SHOULD GO IN AS A NET ITEM WHEN USING J9995 IT IS NOT A FAILURE OF THE DYE, THE DYE WAS JUST USED TO VERIFY A LEAK. THE PART NUMBER FIELD IS FOR FAILED PARTS.
Re: goodwill Special Policy - 01/17/2008
Our clusters,radios ect are direct exchange through ISS.$20.00 admin allowance is for parts dept to box and send back part.come with prepaid label to send back.dont think you can claim for freight as clusters do not have a GM part nmbr that will go through...
Re: SPEC. COV #00064G CLARIFICATION - 03/26/2008
... an ipc dealer. Make sure you read the instructions regarding the serial numbers, and keep all the parts as WPC will be generating a part return for your claim. If you can't produce the part, expect a debit! Good luck....
Net Item - 05/01/2008
If the part does not have a GM part number it is to be entered into the net item field at cost (mark up applies to GM parts). There is no documented ceiling on the net item field amount.
Re: LEAK TESTING - 02/20/2008
If your parts dept. charges out the dye with the GM part# you should be able to put it in the parts field as a normal part even on the not duplicated labor op. Would save having to H-route. May still have to for the OLH-we don't usually give OLH if they...
Re: RADIO B CLAIM - 10/28/2008
I was under the impression that the claim wold reject for part number required with claim type. I think B claims require a failed part entry.
Re: RADIO B CLAIM - 10/28/2008
after looking at posts here I would submitt as claim type"B" auth "G" claim for labor and the .2lbr $25.00 admin with no part number ( even with part# will reject as wins will not recognize nmbr)H-route for paymnet.
Re: RADIO B CLAIM - 10/28/2008
... for repaired radios (and then later repaired themselves), they are considered remanufactured parts and therefore carry the 12/12 warranty. If you put them in as a B claim do you use a new radio part no. with no cost for the failed part?...
IGNITION CYLINDER REPLACEMENT - 12/05/2008
CURIOUS HOW OTHERS CLAIM THIS: WE REPLACED A IGNITION LOCK CYLINDER & HOUSING, WE ALSO CUT NEW KEYS .... QUESTION: SINCE THE CUT/CODE KEY IS NOT A GM PART# WOULD YOU CLAIM THAT IN NET ??? THIS IS A GMPP CLAIM - WILL THEY PART FOR THAT ???
Tire pressure monitors labor ops - 10/15/2008
... tire of a 2008 Chevy Uplander. Do the TPMs have special labor ops? I got a reject back saying "part number incompatable to labor op", and the part is correct. If so, is there a bulletin or document number this refers to - thanks in advance!...
Re: Repeat Repairs - 08/22/2008
This is a good example of what I dont like about using a "B"on vehicles still in warranty for a part problem.if vehicle is still within 3yr 36k it will take a auth "B" for a part warranty.they need to come up with a different code for this.
Re: GOODWRENCH LIMITED LIFETIME GUARANTEE-DURASTOP? - 07/11/2008
... a goodwrench lifetime guarantee. The claim got rejected stating "not a goodwrench service plus part number". The dilemma is the pads were put on an oldsmobile, so I have no way to look up the part in the LTG...any suggestions?...
Re: rejected claim type b - 06/17/2008
I checked part # in EPIC and dealer cost should be $499.70. The trade $ amount is the $699.58. Do you manually data entry in WINS? If so, it should adjust to the allowed amount automatically.... also n4870 is clutch assm motor? The part just says actuator...
Re: towing - 05/23/2008
REF P&P MANUAL SECTION 1.2.4 F & H. TOWING POLICIES APPLY TO COVERED REPAIRS PARTS & ACCESSORIES WARRANTY WHEN INSTALLED BY DEALER. OVER THE COUNTER PART WARRANTY DOES NOT COVER TOWING IN CONNECTION WITH RETURN OF A DEFECTIVE PART.
Re: CAN SOME ONE HELP WITH LABOR OP - 06/04/2008
Ask your tech if it is part of the latch assy. I've had a few that are and then it pays w/ latch labor op.-but by part description I'd guess it's not. Otherwise I'd try using wiring/connector repair labor op as 'closest to'. I've had luck with some...
Labor Operation Search-07 Lucerne - 06/04/2008
Have a 07 Lucerne with a A/C Refrigerant Pressure Sensor replacement. Tech referenced Doc ID 1686814. Part number 22678731. I have searched 3 different labor time guides and looked for a related bulletin. I have searched by part number. Not even finding...
Re: Labor Operation Search-07 Lucerne - 06/04/2008
... foreman has told me it is in the line so this would be closest to labor op. Can't remember if part works ok or not-if it rejects then I put it into net with comments and part#....
Core Credit Documentation - 08/09/2012
The dealer must submit for reimbursement for Core Parts returned to the WPC. The core part allowance is entered in the net item freight and postage field. The core exchange value documentation must be printed and attached to the job card for which the...
Z Labour Operations - 09/19/2011
... type ZREG, labour hours vary with model.Z2262 Lube, oil, and filter change. Claim GM parts and labour time of 0.3.Z2263 Tire rotation. Labour time varies by model.Z2264 Passenger compartment air filter replacement. Claim GM part and...
Transmission Internal Repair Clock Time Changes - 01/19/2012
... repairs have been made, the technician must clock off and reinstall the transmission, which is part of the base repair. The total time clocked reflects what can be claimed as OLH, provided it is approved by service management. OLH over 2 hours, for most...
WPC Pending Debit Change - 09/19/2011
... the number of days that a transaction stays in "Pending Debit" status and the time that the part is held for WPC for processing. When the part has been inspected and found defect free the transaction status will be changed to "Inspected - Non Defective"...
Freight and Postage vs. Parts Expedite - 03/11/2013
The following is a quick tip for when to enter an expense in freight and postage or when to enter it in the parts expedite field.Freight and postage: expenses associated with shipping to a GM facility. When expenses are indicated in this field, additional...
Battery Replacement Requirements - 06/19/2013
Batteries have specific documentation requirements that differ slightly from other warranty part replacements. Below are some of the specifics:Batteries replaced during the bumper-to-bumper warranty are covered for 12 months or the remainder of the bumper-to-bumper...
Cores - 04/12/2013
GM has removed the core charges from cylinder head part numbers 12610716 and 12578450. Cylinder head part numbers 12640010 and 12621773 continue to carry a core charge of $75.00. Advise service technicians of the cylinder head core requirement, as well...
Components and Systems - 04/13/2010
... one must consider (or be aware of) to properly administer warranty operations within the service department. One of the more challenging aspects of processing a warranty transaction is selecting the proper labor operation. When faced with complex repairs,...
Steering Gear Bushings - 04/12/2011
... to correct a concern of a clunk or knock noise from the bushing in the steering gear. Warranty part returns have shown that entire steering gear assemblies are being replaced to address this issue. The correct part number for the bushing is 20908399....
Global Warranty - Data Entry Tips - 02/04/2010
... authorization to override the error. Decimal points. When entering dollar amounts in the part cost field, always include the decimal point with the appropriate characters in the tenths position of the dollar amount. For example, a dealer obtained...
CSMT App Enhanced - 12/01/2021
... OS version 8, 9, 10, or 11. The latest version contains the following enhancements: WPC Photo Parts Return: currently only applicable to dealers in the North Central Region. The new WPC part return program allows dealers in the North Central Region...
May 2022 Recall Update - 04/26/2022
... N212351030-01 Rear Drive Shaft Loss of Propulsion (Left): The recall has been revised to update a part number and include a copy of the customer notification letter. The program affects certain 2021 Cadillac Escalade/Escalade ESV, Chevrolet Suburban/Tahoe,...
Limited Lifetime Parts Warranty - 11/25/2020
The Certified Service Limited Lifetime Parts Warranty (LLPW) offers a lifetime warranty on specific customer purchased parts to the original purchaser only. Labor is covered if the part fails within 12 months for those lifetime parts that were when installed...
Reject of the Month - - 07/25/2017
... Communication Interface Module, was submitted with the module indicated as the causal failed part. The transaction rejected with three error codes related to the module associated with the repair. Error 050: Part Number XX is Restricted and Requires...
after looking at posts here I would submitt as claim type"B" auth "G" claim for labor and the .2lbr $25.00 admin with no part number ( even with part# will reject as wins will not recognize nmbr)H-route for paymnet.
Re: RADIO B CLAIM - 10/28/2008
... for repaired radios (and then later repaired themselves), they are considered remanufactured parts and therefore carry the 12/12 warranty. If you put them in as a B claim do you use a new radio part no. with no cost for the failed part?...
IGNITION CYLINDER REPLACEMENT - 12/05/2008
CURIOUS HOW OTHERS CLAIM THIS: WE REPLACED A IGNITION LOCK CYLINDER & HOUSING, WE ALSO CUT NEW KEYS .... QUESTION: SINCE THE CUT/CODE KEY IS NOT A GM PART# WOULD YOU CLAIM THAT IN NET ??? THIS IS A GMPP CLAIM - WILL THEY PART FOR THAT ???
Tire pressure monitors labor ops - 10/15/2008
... tire of a 2008 Chevy Uplander. Do the TPMs have special labor ops? I got a reject back saying "part number incompatable to labor op", and the part is correct. If so, is there a bulletin or document number this refers to - thanks in advance!...
Re: Repeat Repairs - 08/22/2008
This is a good example of what I dont like about using a "B"on vehicles still in warranty for a part problem.if vehicle is still within 3yr 36k it will take a auth "B" for a part warranty.they need to come up with a different code for this.
Re: GOODWRENCH LIMITED LIFETIME GUARANTEE-DURASTOP? - 07/11/2008
... a goodwrench lifetime guarantee. The claim got rejected stating "not a goodwrench service plus part number". The dilemma is the pads were put on an oldsmobile, so I have no way to look up the part in the LTG...any suggestions?...
Re: rejected claim type b - 06/17/2008
I checked part # in EPIC and dealer cost should be $499.70. The trade $ amount is the $699.58. Do you manually data entry in WINS? If so, it should adjust to the allowed amount automatically.... also n4870 is clutch assm motor? The part just says actuator...
Re: towing - 05/23/2008
REF P&P MANUAL SECTION 1.2.4 F & H. TOWING POLICIES APPLY TO COVERED REPAIRS PARTS & ACCESSORIES WARRANTY WHEN INSTALLED BY DEALER. OVER THE COUNTER PART WARRANTY DOES NOT COVER TOWING IN CONNECTION WITH RETURN OF A DEFECTIVE PART.
Re: CAN SOME ONE HELP WITH LABOR OP - 06/04/2008
Ask your tech if it is part of the latch assy. I've had a few that are and then it pays w/ latch labor op.-but by part description I'd guess it's not. Otherwise I'd try using wiring/connector repair labor op as 'closest to'. I've had luck with some...
Labor Operation Search-07 Lucerne - 06/04/2008
Have a 07 Lucerne with a A/C Refrigerant Pressure Sensor replacement. Tech referenced Doc ID 1686814. Part number 22678731. I have searched 3 different labor time guides and looked for a related bulletin. I have searched by part number. Not even finding...
Re: Labor Operation Search-07 Lucerne - 06/04/2008
... foreman has told me it is in the line so this would be closest to labor op. Can't remember if part works ok or not-if it rejects then I put it into net with comments and part#....
Core Credit Documentation - 08/09/2012
The dealer must submit for reimbursement for Core Parts returned to the WPC. The core part allowance is entered in the net item freight and postage field. The core exchange value documentation must be printed and attached to the job card for which the...
Z Labour Operations - 09/19/2011
... type ZREG, labour hours vary with model.Z2262 Lube, oil, and filter change. Claim GM parts and labour time of 0.3.Z2263 Tire rotation. Labour time varies by model.Z2264 Passenger compartment air filter replacement. Claim GM part and...
Transmission Internal Repair Clock Time Changes - 01/19/2012
... repairs have been made, the technician must clock off and reinstall the transmission, which is part of the base repair. The total time clocked reflects what can be claimed as OLH, provided it is approved by service management. OLH over 2 hours, for most...
WPC Pending Debit Change - 09/19/2011
... the number of days that a transaction stays in "Pending Debit" status and the time that the part is held for WPC for processing. When the part has been inspected and found defect free the transaction status will be changed to "Inspected - Non Defective"...
Freight and Postage vs. Parts Expedite - 03/11/2013
The following is a quick tip for when to enter an expense in freight and postage or when to enter it in the parts expedite field.Freight and postage: expenses associated with shipping to a GM facility. When expenses are indicated in this field, additional...
Battery Replacement Requirements - 06/19/2013
Batteries have specific documentation requirements that differ slightly from other warranty part replacements. Below are some of the specifics:Batteries replaced during the bumper-to-bumper warranty are covered for 12 months or the remainder of the bumper-to-bumper...
Cores - 04/12/2013
GM has removed the core charges from cylinder head part numbers 12610716 and 12578450. Cylinder head part numbers 12640010 and 12621773 continue to carry a core charge of $75.00. Advise service technicians of the cylinder head core requirement, as well...
Components and Systems - 04/13/2010
... one must consider (or be aware of) to properly administer warranty operations within the service department. One of the more challenging aspects of processing a warranty transaction is selecting the proper labor operation. When faced with complex repairs,...
Steering Gear Bushings - 04/12/2011
... to correct a concern of a clunk or knock noise from the bushing in the steering gear. Warranty part returns have shown that entire steering gear assemblies are being replaced to address this issue. The correct part number for the bushing is 20908399....
Global Warranty - Data Entry Tips - 02/04/2010
... authorization to override the error. Decimal points. When entering dollar amounts in the part cost field, always include the decimal point with the appropriate characters in the tenths position of the dollar amount. For example, a dealer obtained...
CSMT App Enhanced - 12/01/2021
... OS version 8, 9, 10, or 11. The latest version contains the following enhancements: WPC Photo Parts Return: currently only applicable to dealers in the North Central Region. The new WPC part return program allows dealers in the North Central Region...
May 2022 Recall Update - 04/26/2022
... N212351030-01 Rear Drive Shaft Loss of Propulsion (Left): The recall has been revised to update a part number and include a copy of the customer notification letter. The program affects certain 2021 Cadillac Escalade/Escalade ESV, Chevrolet Suburban/Tahoe,...
Limited Lifetime Parts Warranty - 11/25/2020
The Certified Service Limited Lifetime Parts Warranty (LLPW) offers a lifetime warranty on specific customer purchased parts to the original purchaser only. Labor is covered if the part fails within 12 months for those lifetime parts that were when installed...
Reject of the Month - - 07/25/2017
... Communication Interface Module, was submitted with the module indicated as the causal failed part. The transaction rejected with three error codes related to the module associated with the repair. Error 050: Part Number XX is Restricted and Requires...
Properly Documenting a Policy Repair - 02/02/2016
... warranty administrators, or other non-supervisory hourly personnel cannot be considered as part of the team. Policy repair decisions are to be made on a case-by-case basis, and a crucial part of documenting approval is the service manager's explanation...
Paint Warranty Claims - 04/08/2016
... is performed by the service agents' body shop, the warranty transaction must reflect labor and parts; submitting the total repair in the sublet net item field is not allowed. Sublet invoices are to contain the customer name, VIN, date of repair, and...
July 2014 Recall Update - 07/01/2014
... Axle Right Half Shaft Fracture: The recall has been updated to include a revision for the service part inspection for part numbers 13334705, 13367771, 13335132 (auto transmission), and 13367770 (manual transmission). All solid axle shafts are good stock...
Unintended Ignition Key Rotation Clarification - 10/03/2014
... - To complete the repair on 1 vehicle involved in recall 14172, 14299, or 14350 using insert, part number 23279477, and key rings, either 23232599, 23247262, or 13598784, you will need 4 inserts and 4 rings. The components are packaged into merchandising...
Limited Parts Return - 10/03/2014
On September 15, 2014, the Warranty Parts Center established a limited parts return for parts replaced in accordance with recalls 14030, 14115, 14152, and 14187. The part return requests will follow the standard parts return requirement. Dealers...
WPC Bulletin 99-00-89-019 - 09/09/2014
... with the returned paperwork. The transaction will be subject to debit if the WPC received the part without the paperwork or with incomplete paperwork.UPS Freight is no longer used for the shipping of hazardous materials. Central Transport must...
Warranty Parts Center Shipping Labels - 05/09/2014
Shipping parts to the Warranty Parts Center is a requirement for every service agent when requested. Paperwork must be included both inside the box being shipped and attached to the outside of the box. UPS is the shipping company used to ship parts, (Central...
Parts Scrapping Report - 05/09/2014
Global Warranty Management is able to generate a report that can be used by the Parts Department for the scrapping of warranty parts once the 15-day retention period expires. To build a part scrapping report access the "Analyze Warranty" tab and...
Reject of the Month - 12/19/2014
... posted a claim reject question on the warranty forum. The member submitted a transaction for a part warranty transmission replacement. The original transmission was handled as a customer pay transaction by another dealership. The original transmission...
Recalled Fortera Tires - 02/23/2015
... GM began requesting the return of all tires replaced related to the recall on February 17, 2015.A part return request will be initiated through GWM and appear as normal within the Notification Box for those transactions that paid on or after February...
Electronic Exchange Program - 07/29/2015
... for a warranty transaction. Technicians diagnose exchange component failures and provide the part number to the parts department by either scan tool or by getting the part number directly from the component. The parts department then contacts their...
Global Warranty User Manual Updated - 04/08/2016
... repairs, subsequent damage, two concerns with only one published operation, repeat repairs, part failures during the same repair visit, Labor, Parts, Net, AuthorizationsAuthorization: how to request GM authorization on a transaction, request for Pre-Repair...
GM Authorization - 02/25/2021
... to transaction submission or after the first reject. Authorization code P is for excessive parts. Most dealership’s excessive parts empowerment is $250.00 in parts, $2500.00 total transaction. Transactions over $250.00 in parts or over $2500.00...
Labor Operations for Single Failures and Consequential Damage - 05/23/2023
... separate leaks were found. One concern of a noise in the front end, but different front-end parts caused different noises. When multiple repairs are required to correct a customer’s one concern, it needs to be clarified by the...
Forum - 03/10/2023
There is a lot of information we need to know to give you a good answer. The short version is if you install the part initially customer pay then the warranty period is 2 years unlimited (with exceptions) part and labor. Also the parts warranty...
Forum - 06/17/2022
I was told that if it was paid by warranty and it failed the part was covered for the balance of the warranty or for 12 months from time of install. So if the warranty expires the part would still be covered from 12 months/unlimited but not for the 24/unlimited....
Forum - 03/11/2022
Part Warranty Coverage: If a dealer installed part fails within 24 months, the newly installed part receives the remaining warranty based on the date of the original purchase. (Parts installed under the New Vehicle Limited Warranty are covered for the ...
Forum - 07/31/2023
Hi, May I also ask a question regarding freight? Our parts people are asking for freight charges on a locally obtained part. I've had concerns about that, if its a local part why is freight a factor? Are we allowed to ask for freight with part expediting. ...
Forum - 08/23/2019
Possibly an issue with the labor operation (part expense is excessive for the selected labor operation) vs an issue with the part cost. Confirm that the labor operation is best suited to the causal part. If you would like, email a copy of the job...
Forum - 03/26/2019
... are a one time event, unless the recall bulletin states otherwise. Most GM Service Replacement parts include a 24 month/unlimited miles part warranty, effective 4/1/2018. Refer to the GM Service Replacement Parts and Accessories Warranty Quick Reference...
Forum - 05/18/2020
Mary nailed it. Use whatever component had to be removed to replace the sealant. Don't select the sealant as the failed part, leave the causal part number field blank, and use the description field to identify sealant failure as the cause. If a lower...
Parts purchased locally. global pays less. - 05/07/2010
The parts manager is not happy with how Global is paying for parts purchased locally. I was instructed by DBC to enter what we paid for the part with a "T" for trade and the difference in Part Expedite. The difference should be what we paid for the part...
Re: DAMAGED DOOR PANEL AND CRACKED WINDOW GLASS - 04/04/2011
... if it is actually covered by GM? [/quote] We are of the opinion that if OUR technician broke the part while removing it WE pay for the replacement. It wasn't caused by a manufacturer's defect. An exception to this would be if a part was seized and...
Re: Refrigerant - 05/11/2011
GM instituted a change on August 30, 2010 in reference to parts pricing for items that are sold in bulk quantities. Freon (bulk part number 12356150) is one of those items. The freon part number must be entered in the parts field with the correct quantity...
Tonneau cover opcode - 05/23/2011
Hello, We had a 2010 Sierra come in with the tonneau cover stitching coming loose and I coded it with R9350, part # 19243603. Darn thing rejected saying part is not compatible with the labor op. ARGH! Any suggestions? I tried R9351 also, same reject....
... warranty administrators, or other non-supervisory hourly personnel cannot be considered as part of the team. Policy repair decisions are to be made on a case-by-case basis, and a crucial part of documenting approval is the service manager's explanation...
Paint Warranty Claims - 04/08/2016
... is performed by the service agents' body shop, the warranty transaction must reflect labor and parts; submitting the total repair in the sublet net item field is not allowed. Sublet invoices are to contain the customer name, VIN, date of repair, and...
July 2014 Recall Update - 07/01/2014
... Axle Right Half Shaft Fracture: The recall has been updated to include a revision for the service part inspection for part numbers 13334705, 13367771, 13335132 (auto transmission), and 13367770 (manual transmission). All solid axle shafts are good stock...
Unintended Ignition Key Rotation Clarification - 10/03/2014
... - To complete the repair on 1 vehicle involved in recall 14172, 14299, or 14350 using insert, part number 23279477, and key rings, either 23232599, 23247262, or 13598784, you will need 4 inserts and 4 rings. The components are packaged into merchandising...
Limited Parts Return - 10/03/2014
On September 15, 2014, the Warranty Parts Center established a limited parts return for parts replaced in accordance with recalls 14030, 14115, 14152, and 14187. The part return requests will follow the standard parts return requirement. Dealers...
WPC Bulletin 99-00-89-019 - 09/09/2014
... with the returned paperwork. The transaction will be subject to debit if the WPC received the part without the paperwork or with incomplete paperwork.UPS Freight is no longer used for the shipping of hazardous materials. Central Transport must...
Warranty Parts Center Shipping Labels - 05/09/2014
Shipping parts to the Warranty Parts Center is a requirement for every service agent when requested. Paperwork must be included both inside the box being shipped and attached to the outside of the box. UPS is the shipping company used to ship parts, (Central...
Parts Scrapping Report - 05/09/2014
Global Warranty Management is able to generate a report that can be used by the Parts Department for the scrapping of warranty parts once the 15-day retention period expires. To build a part scrapping report access the "Analyze Warranty" tab and...
Reject of the Month - 12/19/2014
... posted a claim reject question on the warranty forum. The member submitted a transaction for a part warranty transmission replacement. The original transmission was handled as a customer pay transaction by another dealership. The original transmission...
Recalled Fortera Tires - 02/23/2015
... GM began requesting the return of all tires replaced related to the recall on February 17, 2015.A part return request will be initiated through GWM and appear as normal within the Notification Box for those transactions that paid on or after February...
Electronic Exchange Program - 07/29/2015
... for a warranty transaction. Technicians diagnose exchange component failures and provide the part number to the parts department by either scan tool or by getting the part number directly from the component. The parts department then contacts their...
Global Warranty User Manual Updated - 04/08/2016
... repairs, subsequent damage, two concerns with only one published operation, repeat repairs, part failures during the same repair visit, Labor, Parts, Net, AuthorizationsAuthorization: how to request GM authorization on a transaction, request for Pre-Repair...
GM Authorization - 02/25/2021
... to transaction submission or after the first reject. Authorization code P is for excessive parts. Most dealership’s excessive parts empowerment is $250.00 in parts, $2500.00 total transaction. Transactions over $250.00 in parts or over $2500.00...
Labor Operations for Single Failures and Consequential Damage - 05/23/2023
... separate leaks were found. One concern of a noise in the front end, but different front-end parts caused different noises. When multiple repairs are required to correct a customer’s one concern, it needs to be clarified by the...
Forum - 03/10/2023
There is a lot of information we need to know to give you a good answer. The short version is if you install the part initially customer pay then the warranty period is 2 years unlimited (with exceptions) part and labor. Also the parts warranty...
Forum - 06/17/2022
I was told that if it was paid by warranty and it failed the part was covered for the balance of the warranty or for 12 months from time of install. So if the warranty expires the part would still be covered from 12 months/unlimited but not for the 24/unlimited....
Forum - 03/11/2022
Part Warranty Coverage: If a dealer installed part fails within 24 months, the newly installed part receives the remaining warranty based on the date of the original purchase. (Parts installed under the New Vehicle Limited Warranty are covered for the ...
Forum - 07/31/2023
Hi, May I also ask a question regarding freight? Our parts people are asking for freight charges on a locally obtained part. I've had concerns about that, if its a local part why is freight a factor? Are we allowed to ask for freight with part expediting. ...
Forum - 08/23/2019
Possibly an issue with the labor operation (part expense is excessive for the selected labor operation) vs an issue with the part cost. Confirm that the labor operation is best suited to the causal part. If you would like, email a copy of the job...
Forum - 03/26/2019
... are a one time event, unless the recall bulletin states otherwise. Most GM Service Replacement parts include a 24 month/unlimited miles part warranty, effective 4/1/2018. Refer to the GM Service Replacement Parts and Accessories Warranty Quick Reference...
Forum - 05/18/2020
Mary nailed it. Use whatever component had to be removed to replace the sealant. Don't select the sealant as the failed part, leave the causal part number field blank, and use the description field to identify sealant failure as the cause. If a lower...
Parts purchased locally. global pays less. - 05/07/2010
The parts manager is not happy with how Global is paying for parts purchased locally. I was instructed by DBC to enter what we paid for the part with a "T" for trade and the difference in Part Expedite. The difference should be what we paid for the part...
Re: DAMAGED DOOR PANEL AND CRACKED WINDOW GLASS - 04/04/2011
... if it is actually covered by GM? [/quote] We are of the opinion that if OUR technician broke the part while removing it WE pay for the replacement. It wasn't caused by a manufacturer's defect. An exception to this would be if a part was seized and...
Re: Refrigerant - 05/11/2011
GM instituted a change on August 30, 2010 in reference to parts pricing for items that are sold in bulk quantities. Freon (bulk part number 12356150) is one of those items. The freon part number must be entered in the parts field with the correct quantity...
Tonneau cover opcode - 05/23/2011
Hello, We had a 2010 Sierra come in with the tonneau cover stitching coming loose and I coded it with R9350, part # 19243603. Darn thing rejected saying part is not compatible with the labor op. ARGH! Any suggestions? I tried R9351 also, same reject....
Re: 2 JOB CARDS WITH SAME LABOR OP - 12/07/2010
... WITH GIVING ME ONLY ONE WEEK OF TRAINING, PLUS 2 DAY'S WITH A JL WARRANTY TRAINER. I HAVE BEEN IN PART'S FOR 11 YEARS SO THEY BROUGHT ME OVER TO SERVICE. I REALLY LIKE THE JOB, BUT SOMEDAY'S I REALLY COULD USE SOME ADVICE. THANKS FOR ANY HELP. [/quote] When...
Re: GWM - 01/19/2012
... each claim individually from your DMS? It doesn't have to be a "batch". [/quote] This is the part that is being shut down. The interactive side where you submit one at a time will not work during the shutdown. The batch part where you submit all...
Re: WPC returns - 04/18/2012
[quote] cnkraemer: I keep a copy with the job card signed by the parts department showing they got the request. I have the parts department weigh the part(s). Again, I give one copy to the parts department and I keep one with the transaction. [/quote] Lucky....
Re: HOW DO I CODE THIS? - 08/21/2015
The key to determine whether one line or not is whether one of the part failures caused the other to fail. If so, you could claim on one line. If not, you need additional line(s) for each part that failed independently of each other. Since it is not...
Re: Closest Available Labor Operation - 07/13/2015
... many instances when the actual labor code states "replace" but all you are doing is securing the part. A common example is when window regulator bolts work loose and you merely have to tighten them. I think it is common practice to claim the actual time...
Re: Freight - 05/10/2016
Found my answer with a little more digging: from P&P 2.15: GM Part(s) obtained from another local GM Service Agent: When claiming expenses incurred for obtaining a part locally, courtesy transportation expenses are limited to one day of rental coverage. GM...
Forum - 05/09/2018
I received the same reply, but, I have an issue with this. IF you do not put the part # on the claim, are you not in compliance with the recall seeing how it says "Fill Radiator Surge Tank" What I am doing and I confirmed with the Warranty support...
Forum - 09/25/2017
... submitting with the wire to wire repair operation, documenting that the wiring was the causal part in the causal part description field. Claim labor to replace the BCM in OLH, documenting consequential damage. As cnkraemer noted, the wiring labor...
Suggested change to how GMGlobal rejects claims...just putting it out there:) - 08/31/2017
... the allowance for labour code 3421060 Error 051 : Service Agent is not allowed to submit part product line 06. Error 028 : Car rental days 08 exceeds the maximum allowed for Service Agent. Warning 124 : This transaction is being...
From the Desk of a Service Manager - 02/04/2010
Take a moment to remember when the last time was that the service manager worked with the parts manager to analyze the state of the dealership's parts inventory and those processes that relate to both the service and parts functions. Maybe the meeting...
Routing the Transaction for Review and Payment - 04/27/2011
... comments field should include all supporting comments necessary for the service event; including part numbers for expedited parts, time line for excessive rentals, documentation for miscellaneous expenses, justification for other labour time, sublet...
Recall Tips - 04/27/2011
... of the PCM for a possible internal failure. As outlined in the recall document, the full part number and lot number located on the module must be included in the correction field of the transaction. The numbers should be recorded on the hard copy of...
Recall Tip - 04/12/2013
... switch. If the switches do not operate as designed, dealers are to install a new door module. The part that is listed on the second page of the recall bulletin is the necessary part for the repair procedure. Parts InformationPart NumberDescriptionQuantity/Vehicle19119236 SWITCH...
Global Warranty Management - 10/08/2012
... may be a matter of updating a labour operation to better reflect the repairs performed, removing a part from the parts list that was charged out on the incorrect line or applying dealer self-authorization.The Miscellaneous Net Item field typically doesn't...
Excessive Parts Usage - 11/17/2011
Any service manager or technician will tell you that not all repairs are as simple as taking the broken part off and replacing it with a new component. Occasionally, a claim will come up that is far more complicated than anticipated. In these cases, the...
New A/C Refrigerant - R1234yf - 07/02/2012
... GM will only reimburse the amount of refrigerant that is actually used.Refrigerant R1234yf, part number 19260234, must be billed by the gram in the Parts Quantity field. The refrigerant is packaged and sold in a 4.5 kg container at a cost of $636.00...
Re: Parts purchased locally. global pays less. - 10/29/2010
... through the advanced search option, with the archive radio button checked. The information on Parts Expedite is toward the bottom of this document. Date: 03/02/2010 Ref. number: Service / Warranty / G_0000050657 Subject: Global Warranty Management...
Re: Tonneau cover opcode - 05/24/2011
... had a 2010 Sierra come in with the tonneau cover stitching coming loose and I coded it with R9350, part # 19243603. Darn thing rejected saying part is not compatible with the labor op. ARGH! Any suggestions? I tried R9351 also, same reject. I used...
What Would You Do? 07/08 - 07/25/2008
... the vehicle. It is found that the rear extension tube needs to be replaced, but there are no parts available. The technician orders the parts and the customer takes the vehicle. How do you pay the technician? Pay the technician diagnostic time and...
Re: Non-Gm Windshields - 12/24/2008
... states: Warranty Coverage Windshield warranty claims submitted require a Genuine GM Windshield Part Number. Eligible windshields can be identified by the GM Logo on the bottom of the windshield. The District Service Manager's Authorization is required...
Transportation Claims and Related Damage - 09/26/2022
When it comes to a warranty transaction, if the causal/failed part causes damage to additional parts, this is considered consequential damage. The labor operation of the part that failed is used and parts damaged by that failure are all claimed under...
Reject of the Month - June 2019 - 05/29/2019
A part warranty transaction was submitted for the part warranty replacement of DuraStop brake pads that were originally installed in March 2017. The pads required replacement in May of this year. Since the pads were purchased prior to April 1, 2018,...
Scrapping Parts & Creating a Parts Scrapping Report - 05/29/2019
After a warranty repair, all parts replaced are to be turned into the parts department by technicians for identification, retention, and/or return. It’s important to note that parts must be turned in immediately after a repair. Dealers have reported...
Warranty Parts Center Paperwork - 02/27/2020
When the Warranty Parts Center requests parts be returned for evaluation, equally important is the paper documentation. Job Card Information is critical to analyzing product issues. Detailed concern, cause, and failure contained in the job card helps...
Consequential Damage Repairs - 11/29/2018
Consequential damage claims, where one part fails and causes the failure of other parts, are often claimed incorrectly due to technicians, service advisors, and warranty administrators being unaware of how they should be submitted. The correct way...
... WITH GIVING ME ONLY ONE WEEK OF TRAINING, PLUS 2 DAY'S WITH A JL WARRANTY TRAINER. I HAVE BEEN IN PART'S FOR 11 YEARS SO THEY BROUGHT ME OVER TO SERVICE. I REALLY LIKE THE JOB, BUT SOMEDAY'S I REALLY COULD USE SOME ADVICE. THANKS FOR ANY HELP. [/quote] When...
Re: GWM - 01/19/2012
... each claim individually from your DMS? It doesn't have to be a "batch". [/quote] This is the part that is being shut down. The interactive side where you submit one at a time will not work during the shutdown. The batch part where you submit all...
Re: WPC returns - 04/18/2012
[quote] cnkraemer: I keep a copy with the job card signed by the parts department showing they got the request. I have the parts department weigh the part(s). Again, I give one copy to the parts department and I keep one with the transaction. [/quote] Lucky....
Re: HOW DO I CODE THIS? - 08/21/2015
The key to determine whether one line or not is whether one of the part failures caused the other to fail. If so, you could claim on one line. If not, you need additional line(s) for each part that failed independently of each other. Since it is not...
Re: Closest Available Labor Operation - 07/13/2015
... many instances when the actual labor code states "replace" but all you are doing is securing the part. A common example is when window regulator bolts work loose and you merely have to tighten them. I think it is common practice to claim the actual time...
Re: Freight - 05/10/2016
Found my answer with a little more digging: from P&P 2.15: GM Part(s) obtained from another local GM Service Agent: When claiming expenses incurred for obtaining a part locally, courtesy transportation expenses are limited to one day of rental coverage. GM...
Forum - 05/09/2018
I received the same reply, but, I have an issue with this. IF you do not put the part # on the claim, are you not in compliance with the recall seeing how it says "Fill Radiator Surge Tank" What I am doing and I confirmed with the Warranty support...
Forum - 09/25/2017
... submitting with the wire to wire repair operation, documenting that the wiring was the causal part in the causal part description field. Claim labor to replace the BCM in OLH, documenting consequential damage. As cnkraemer noted, the wiring labor...
Suggested change to how GMGlobal rejects claims...just putting it out there:) - 08/31/2017
... the allowance for labour code 3421060 Error 051 : Service Agent is not allowed to submit part product line 06. Error 028 : Car rental days 08 exceeds the maximum allowed for Service Agent. Warning 124 : This transaction is being...
From the Desk of a Service Manager - 02/04/2010
Take a moment to remember when the last time was that the service manager worked with the parts manager to analyze the state of the dealership's parts inventory and those processes that relate to both the service and parts functions. Maybe the meeting...
Routing the Transaction for Review and Payment - 04/27/2011
... comments field should include all supporting comments necessary for the service event; including part numbers for expedited parts, time line for excessive rentals, documentation for miscellaneous expenses, justification for other labour time, sublet...
Recall Tips - 04/27/2011
... of the PCM for a possible internal failure. As outlined in the recall document, the full part number and lot number located on the module must be included in the correction field of the transaction. The numbers should be recorded on the hard copy of...
Recall Tip - 04/12/2013
... switch. If the switches do not operate as designed, dealers are to install a new door module. The part that is listed on the second page of the recall bulletin is the necessary part for the repair procedure. Parts InformationPart NumberDescriptionQuantity/Vehicle19119236 SWITCH...
Global Warranty Management - 10/08/2012
... may be a matter of updating a labour operation to better reflect the repairs performed, removing a part from the parts list that was charged out on the incorrect line or applying dealer self-authorization.The Miscellaneous Net Item field typically doesn't...
Excessive Parts Usage - 11/17/2011
Any service manager or technician will tell you that not all repairs are as simple as taking the broken part off and replacing it with a new component. Occasionally, a claim will come up that is far more complicated than anticipated. In these cases, the...
New A/C Refrigerant - R1234yf - 07/02/2012
... GM will only reimburse the amount of refrigerant that is actually used.Refrigerant R1234yf, part number 19260234, must be billed by the gram in the Parts Quantity field. The refrigerant is packaged and sold in a 4.5 kg container at a cost of $636.00...
Re: Parts purchased locally. global pays less. - 10/29/2010
... through the advanced search option, with the archive radio button checked. The information on Parts Expedite is toward the bottom of this document. Date: 03/02/2010 Ref. number: Service / Warranty / G_0000050657 Subject: Global Warranty Management...
Re: Tonneau cover opcode - 05/24/2011
... had a 2010 Sierra come in with the tonneau cover stitching coming loose and I coded it with R9350, part # 19243603. Darn thing rejected saying part is not compatible with the labor op. ARGH! Any suggestions? I tried R9351 also, same reject. I used...
What Would You Do? 07/08 - 07/25/2008
... the vehicle. It is found that the rear extension tube needs to be replaced, but there are no parts available. The technician orders the parts and the customer takes the vehicle. How do you pay the technician? Pay the technician diagnostic time and...
Re: Non-Gm Windshields - 12/24/2008
... states: Warranty Coverage Windshield warranty claims submitted require a Genuine GM Windshield Part Number. Eligible windshields can be identified by the GM Logo on the bottom of the windshield. The District Service Manager's Authorization is required...
Transportation Claims and Related Damage - 09/26/2022
When it comes to a warranty transaction, if the causal/failed part causes damage to additional parts, this is considered consequential damage. The labor operation of the part that failed is used and parts damaged by that failure are all claimed under...
Reject of the Month - June 2019 - 05/29/2019
A part warranty transaction was submitted for the part warranty replacement of DuraStop brake pads that were originally installed in March 2017. The pads required replacement in May of this year. Since the pads were purchased prior to April 1, 2018,...
Scrapping Parts & Creating a Parts Scrapping Report - 05/29/2019
After a warranty repair, all parts replaced are to be turned into the parts department by technicians for identification, retention, and/or return. It’s important to note that parts must be turned in immediately after a repair. Dealers have reported...
Warranty Parts Center Paperwork - 02/27/2020
When the Warranty Parts Center requests parts be returned for evaluation, equally important is the paper documentation. Job Card Information is critical to analyzing product issues. Detailed concern, cause, and failure contained in the job card helps...
Consequential Damage Repairs - 11/29/2018
Consequential damage claims, where one part fails and causes the failure of other parts, are often claimed incorrectly due to technicians, service advisors, and warranty administrators being unaware of how they should be submitted. The correct way...
Reject of the Month - 01/21/2019
Title 49 of the Code of Federal Regulations Compliance - A transaction was submitted and accepted for the necessary parts and labor associated with the replacement of the evaporative emissions canister and canister solenoid on a 2018 Chevrolet Silverado....
Full Disclosure - 07/25/2017
... for more information on service agent requirements for calibration verification. Used parts are strictly prohibited when performing warranty and policy repairs, field actions, and any other services or repairs paid for by GM. In the unusual scenario...
Warranty Performance Analysis - Review of past three years - 12/24/2010
... have found useful information in this column. This is the last of the articles I will write as a part of this series. So, I thought it might be useful to review the three different topics covered during my tenure in this space.We presented suggestions...
April 2016 Recall Update - 04/08/2016
Safety Recall 07035C: Engine Compartment Fire: The recall bulletin has been revised to provide service repair tips that may reduce amount of time and effort required to perform the repair. Information has also been provided for the removal, retention,...
Disclosure Requirements - 04/26/2022
Most GM dealers use GM, or GM approved parts for both warranty and customer pay repairs. When it comes to customer pay repairs, dealerships can install non-GM parts if that is what the customer wants, but it is a requirement that it is fully disclosed...
Reject of the Month - November 2022 - 10/28/2022
... submitted, including the labor operation appropriately identifies the failure, the causal part correlates with the failed component, h-route comments support the request, and necessary attachments are included and complete. The following are examples...
Parts Scrapping - 04/25/2023
Following a warranty repair, all parts are to be turned into the parts department by technicians for retention and/or return to the WPC. Warranty parts retained must be identified with the job card number. It is recommended to also identify the last 8...
Choosing the Correct Labor Operation - 01/24/2023
... applicable to each failed (causal) component. If one component fails and damages additional parts, only the labor operation of the failed part should be submitted. If one part fails and causes damage to other parts, the other parts are considered...
Claim type B w/ vehicle in warranty. - 03/20/2009
... in Claims Processing Manual I found this: "Claim Type "B" - Dealer Service Replacement Part and Accessory Warranty (U.S. and GMODC Only). This claim type should be used when a previously replaced/purchased part fails for a warrantable reason,...
Paint Repairs - 10/02/2018
... allowance GM will reimburse. There are four options for choosing the correct paint labor operation Partial color/clear coat labor operations are used when the repair needed is to correct thin or mottled paint, off color, rub through, shallow scratches or...
Parts Department and Warranty Compliance - 04/13/2022
The Parts Department typically doesn't have a lot of involvement with warranty repairs, but they do have some. This video addresses some of the responsibilities the Parts Department has in terms of job card and overall compliance. Electronic Service...
Lifetime Parts Warranty - 06/09/2022
The Certified Service Limited Lifetime Parts Warranty offers a lifetime warranty on specific parts to the original purchaser. Labor is covered for 24 months if the Lifetime Part was installed at a GM Service Agent. Subsequent part replacement does not...
Forum - 09/19/2007
Hey, thanks a bunch! Do you have the parts department punch in the part number, or do you claim the $4.75 in Net?
Forum - 09/19/2007
I have parts bill 1 quantity of part number 1051515 on the RO. When i submit it i enter 4.75 in net. The only way a fluid add will pay is if the amount is in the net field. You can not have a part line total or labor on it. It has to be in net. Like i...
Forum - 09/25/2007
Contact your DM to pay the claim from reject status. (Reject for part not covered for this claim type)
Forum - 09/25/2007
>A part must be charged out on the claim when submitting a MOPAR claim. >The following is from the Warranty Information Center: Entering an Exchange Claim in DealerCONNECT How do I submit a Mopar (GPOP/ Exchange) claim in DealerCONNECT? In DealerCONNECT,...
Forum - 09/20/2007
[quote]I think my biggest hurdle with coding is trying to figure out why the LTG calls the part one thing and the parts department calls it something else![/quote] Here's a tip: look at the part description that is billed out on the RO. It will almost...
Re: POWER RELEASE LIFTGATE LATCH - 03/11/2008
WARRANTY WIZARD IS A MUST HERE. IT WILL TELL YOU LABOR OPS BY THE PART NUMBER.
Re: 04-06-03-013A CLARIFICATION - 03/12/2008
Ken... I have always been told, you code to the "deepest" failed part (which wouldnt that be the module)
Re: What Would You Do? 01/08 - 02/22/2008
... in for service while under the 3/36 factory warranty. During that repair visit it was found that a part needed to be ordered to complete a repair. The technician ordered the part, the repair order was closed and the customer left the dealership with...
What Would You Do? 01/08 - 02/07/2008
... in for service while under the 3/36 factory warranty. During that repair visit it was found that a part needed to be ordered to complete a repair. The technician ordered the part, the repair order was closed and the customer left the dealership with...
Re: DUAL HEADREST DVD - 12/12/2008
... that referenced that VIN( this is how the ADI reimbursements are referenced.) I believe your ADI part distributor submits for the credits. They are paid once a month on a separate part invoice. The invoice type is Request for Credit/363. [/quote] IT...
Re: GMPP RADIOS AND CLUSTERS - 01/20/2009
I usually put the part, plus mark up and tax in net and Hroute it on GMPP claims. It usually pays first time.
Re: RADIO B CLAIM - 10/28/2008
I'm pretty sure I've done it without the part # and it pays ok even on claim type B. I think those labor ops are set up so that it doesn't require a part#. I'd try it without first, then if there's a problem H-route.
Re: Repeat Repairs - 08/26/2008
The operative part of that document content is "should not" require authorization. I have had cases where the 6mo/6k guidelines does not apply.
Title 49 of the Code of Federal Regulations Compliance - A transaction was submitted and accepted for the necessary parts and labor associated with the replacement of the evaporative emissions canister and canister solenoid on a 2018 Chevrolet Silverado....
Full Disclosure - 07/25/2017
... for more information on service agent requirements for calibration verification. Used parts are strictly prohibited when performing warranty and policy repairs, field actions, and any other services or repairs paid for by GM. In the unusual scenario...
Warranty Performance Analysis - Review of past three years - 12/24/2010
... have found useful information in this column. This is the last of the articles I will write as a part of this series. So, I thought it might be useful to review the three different topics covered during my tenure in this space.We presented suggestions...
April 2016 Recall Update - 04/08/2016
Safety Recall 07035C: Engine Compartment Fire: The recall bulletin has been revised to provide service repair tips that may reduce amount of time and effort required to perform the repair. Information has also been provided for the removal, retention,...
Disclosure Requirements - 04/26/2022
Most GM dealers use GM, or GM approved parts for both warranty and customer pay repairs. When it comes to customer pay repairs, dealerships can install non-GM parts if that is what the customer wants, but it is a requirement that it is fully disclosed...
Reject of the Month - November 2022 - 10/28/2022
... submitted, including the labor operation appropriately identifies the failure, the causal part correlates with the failed component, h-route comments support the request, and necessary attachments are included and complete. The following are examples...
Parts Scrapping - 04/25/2023
Following a warranty repair, all parts are to be turned into the parts department by technicians for retention and/or return to the WPC. Warranty parts retained must be identified with the job card number. It is recommended to also identify the last 8...
Choosing the Correct Labor Operation - 01/24/2023
... applicable to each failed (causal) component. If one component fails and damages additional parts, only the labor operation of the failed part should be submitted. If one part fails and causes damage to other parts, the other parts are considered...
Claim type B w/ vehicle in warranty. - 03/20/2009
... in Claims Processing Manual I found this: "Claim Type "B" - Dealer Service Replacement Part and Accessory Warranty (U.S. and GMODC Only). This claim type should be used when a previously replaced/purchased part fails for a warrantable reason,...
Paint Repairs - 10/02/2018
... allowance GM will reimburse. There are four options for choosing the correct paint labor operation Partial color/clear coat labor operations are used when the repair needed is to correct thin or mottled paint, off color, rub through, shallow scratches or...
Parts Department and Warranty Compliance - 04/13/2022
The Parts Department typically doesn't have a lot of involvement with warranty repairs, but they do have some. This video addresses some of the responsibilities the Parts Department has in terms of job card and overall compliance. Electronic Service...
Lifetime Parts Warranty - 06/09/2022
The Certified Service Limited Lifetime Parts Warranty offers a lifetime warranty on specific parts to the original purchaser. Labor is covered for 24 months if the Lifetime Part was installed at a GM Service Agent. Subsequent part replacement does not...
Forum - 09/19/2007
Hey, thanks a bunch! Do you have the parts department punch in the part number, or do you claim the $4.75 in Net?
Forum - 09/19/2007
I have parts bill 1 quantity of part number 1051515 on the RO. When i submit it i enter 4.75 in net. The only way a fluid add will pay is if the amount is in the net field. You can not have a part line total or labor on it. It has to be in net. Like i...
Forum - 09/25/2007
Contact your DM to pay the claim from reject status. (Reject for part not covered for this claim type)
Forum - 09/25/2007
>A part must be charged out on the claim when submitting a MOPAR claim. >The following is from the Warranty Information Center: Entering an Exchange Claim in DealerCONNECT How do I submit a Mopar (GPOP/ Exchange) claim in DealerCONNECT? In DealerCONNECT,...
Forum - 09/20/2007
[quote]I think my biggest hurdle with coding is trying to figure out why the LTG calls the part one thing and the parts department calls it something else![/quote] Here's a tip: look at the part description that is billed out on the RO. It will almost...
Re: POWER RELEASE LIFTGATE LATCH - 03/11/2008
WARRANTY WIZARD IS A MUST HERE. IT WILL TELL YOU LABOR OPS BY THE PART NUMBER.
Re: 04-06-03-013A CLARIFICATION - 03/12/2008
Ken... I have always been told, you code to the "deepest" failed part (which wouldnt that be the module)
Re: What Would You Do? 01/08 - 02/22/2008
... in for service while under the 3/36 factory warranty. During that repair visit it was found that a part needed to be ordered to complete a repair. The technician ordered the part, the repair order was closed and the customer left the dealership with...
What Would You Do? 01/08 - 02/07/2008
... in for service while under the 3/36 factory warranty. During that repair visit it was found that a part needed to be ordered to complete a repair. The technician ordered the part, the repair order was closed and the customer left the dealership with...
Re: DUAL HEADREST DVD - 12/12/2008
... that referenced that VIN( this is how the ADI reimbursements are referenced.) I believe your ADI part distributor submits for the credits. They are paid once a month on a separate part invoice. The invoice type is Request for Credit/363. [/quote] IT...
Re: GMPP RADIOS AND CLUSTERS - 01/20/2009
I usually put the part, plus mark up and tax in net and Hroute it on GMPP claims. It usually pays first time.
Re: RADIO B CLAIM - 10/28/2008
I'm pretty sure I've done it without the part # and it pays ok even on claim type B. I think those labor ops are set up so that it doesn't require a part#. I'd try it without first, then if there's a problem H-route.
Re: Repeat Repairs - 08/26/2008
The operative part of that document content is "should not" require authorization. I have had cases where the 6mo/6k guidelines does not apply.
Re: PARTS REPLACEMENT - 09/03/2008
WHAT PART IS IT? IT WOULD NORMALLY BE AN AUTH B SINCE IT IS STILL UNDER 3/36
Re: THEFT DETERENT RELEARN - 09/03/2008
I just did one and used N4808 (Reprogram Body Control Module with SPS), as the theft deterent is part of the BCM.
Re: parts warranty on seal and gaskets - 09/10/2008
ken thanks so much found it and i did as stated sent to dsm who replied seals do no qulify as a part failure (f1440 output seal)
Re: NEW GM BULLETIN 08-03-10-00109 VIBE CENTER CAPS LOOSE/MISSING - 08/28/2008
I see in the bulletin they give you a part#.I would charge out a tube of the rvt and put in net item.
Re: NEW GM BULLETIN 08-03-10-00109 VIBE CENTER CAPS LOOSE/MISSING - 08/28/2008
There is part# for both rtv and promotor.I would charge out both and put total in net item.they are listed in bulletin as being required.
labor op help - 08/06/2008
2008 duramax engine code 6.Turbo boost hose clamp was missing.Part number 11561525.Am I blind?All help appreciated!
Re: SPECIAL COVERAGE #04039B QUESTION - 07/31/2008
I would run this through as a part warranty.claim type B and use op code listed in special policy.should go through ok.
Re: PROP SHAFT FRT SLIP YOKE OIL SEAL (LABOR OP ????) - 08/12/2008
Part group is 4.318, all K operations in my book-maybe K4250? Not sure on this one, sorry :-(
Re: PROP SHAFT FRT SLIP YOKE OIL SEAL (LABOR OP ????) - 08/12/2008
K6360 IS WHAT I TRIED 1ST - BUT IT REJECTED: PART # INCOMPATIBLE TO LABOR OP.... I HAVE ALSO TRIED K4163 ALREADY
Re: Labor Op Help Please!!! - 08/13/2008
SYSTEM INQUIRY was completed this should be labor op c4511 and was corrected to allow for part. Thanks everyone for your help!!!
Freight - 07/30/2008
Does anyone know if one can claim freight an a lifetime warr part, getting late in the day and can't think.
Re: DISTRIBUTOR CAP - LABOR OP ??? - 05/30/2008
Use J4360 for the parts replacement, however the labor time may be a problem. for group part number 2.367, with that labor op through warranty wizard (1994), it pays a total of 2.1 to replace the distributor cap. however, other programs do not pay that...
Re: SATURN PT#15859578-BLOCK - 03/10/2009
SEE IF THERE IS AN OLD OR NEW NUMBER. SOMETIMES PART NUMBER CHANGES WILL DO THAT.
CLARIFICATION: BULLETIN #07-08-64-019 - 04/06/2009
QUESTION: BULLETIN STATES TO LUBRICATE REGULATOR RAILS.... THE TECH DIDNT CHARGE OUT THE PART# LISTED DUE TO IT ONLY TAKES ALITTLE BIT & HE HAD SOME IN HIS STALL ----- I WAS CURIOUS WHAT EVERYONE ELSE DOES.... DONT CHARGE PART, CHARGE OUT PARTIAL, CHARGE...
Re: PARTS WARRANTY ON SEALS AND GASKETS - 04/08/2009
There is a bulletin on this but for the life of me I cant find it.part warranty on seals and gaskets have to be H-routed.
Re: #07187C: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function - - 04/21/2009
... a General Motors dealer." Additionally, the policy covers the vehicle for 7 years or 70,000 miles (part & labor). Part only coverage for those vehicles with 70,001 to 80,000 miles....
Re: PARTS WARRANTY - 05/28/2009
Yes, B auth, but I'd put the part and labor on a separate work order, signed by my S.M.
Re: PARTS WARRANTY - 05/28/2009
We always put part warranties on a second repair order and they are signed by the service manager.
Re: ANYONE WITH WARRANTY WIZZARD - 03/10/2009
This one rejected again! PB- part number incompatible to op. Original op used was c2736 also rejected PB.
Re: coding fluid claims - 03/10/2009
Was any other part replaced or just fluid? I'm confused.
Re: What is the correct procedure? - 02/10/2009
YOU NEED A SEPERATE RO FOR THE DEFECTIVE REPLACEMENT. THE CUSTOMER NEEDS TO PAY THE FIRST RO. SUBMIT THE SECOND RO AS PARTS WARRANTY, REFERRING TO THE FIRST RO, DATE AND MILES AND IT SHOULD BE PAID WITH NO TROUBLE. JUST STATE IN YOUR STORY THAT THE...
Re: Replaced starter - 02/27/2009
[quote] h&kchevy : Fact is they are watching what parts keep breaking. There HAS to be a better way to code these. Wouldn't it make sense to have the person who creates all the coding be someone who actually worked as an admin? But then, there are...
Re: Replaced starter - 02/26/2009
THATS MY BIG COMPLAINT ABOUT PART WARRANTIES WHILE STILL WTHIN FACTORY WARRANTY HAVING TO A AUTH "B" (REPEAT REPAIR) WISH GM WOULD COME UP WITH A DIFFERENT AUTH CODE FOR THIS.
Re: Replaced starter - 02/24/2009
If you were inside the 3-36 and a same part number, just a "B" auth should have done it, I would think.
Re: PARTS PRICING DISPUTE - 07/14/2009
RHONDA, SORRY I JUST REREAD YOUR POSTING -- YOU SHOULD NOT BE EXCESSIVE IN PARTS DUE TO THE FACT THAT YOUR PART IS LISTED IN THE RECOMENDED PARTS SECTION OF THE RECALL. IT DOESN'T HAVE THE QUANTITY DUE TO THE FACT IT IS HARD TO SAY HOW MUCH THREAD LOCK...
WHAT PART IS IT? IT WOULD NORMALLY BE AN AUTH B SINCE IT IS STILL UNDER 3/36
Re: THEFT DETERENT RELEARN - 09/03/2008
I just did one and used N4808 (Reprogram Body Control Module with SPS), as the theft deterent is part of the BCM.
Re: parts warranty on seal and gaskets - 09/10/2008
ken thanks so much found it and i did as stated sent to dsm who replied seals do no qulify as a part failure (f1440 output seal)
Re: NEW GM BULLETIN 08-03-10-00109 VIBE CENTER CAPS LOOSE/MISSING - 08/28/2008
I see in the bulletin they give you a part#.I would charge out a tube of the rvt and put in net item.
Re: NEW GM BULLETIN 08-03-10-00109 VIBE CENTER CAPS LOOSE/MISSING - 08/28/2008
There is part# for both rtv and promotor.I would charge out both and put total in net item.they are listed in bulletin as being required.
labor op help - 08/06/2008
2008 duramax engine code 6.Turbo boost hose clamp was missing.Part number 11561525.Am I blind?All help appreciated!
Re: SPECIAL COVERAGE #04039B QUESTION - 07/31/2008
I would run this through as a part warranty.claim type B and use op code listed in special policy.should go through ok.
Re: PROP SHAFT FRT SLIP YOKE OIL SEAL (LABOR OP ????) - 08/12/2008
Part group is 4.318, all K operations in my book-maybe K4250? Not sure on this one, sorry :-(
Re: PROP SHAFT FRT SLIP YOKE OIL SEAL (LABOR OP ????) - 08/12/2008
K6360 IS WHAT I TRIED 1ST - BUT IT REJECTED: PART # INCOMPATIBLE TO LABOR OP.... I HAVE ALSO TRIED K4163 ALREADY
Re: Labor Op Help Please!!! - 08/13/2008
SYSTEM INQUIRY was completed this should be labor op c4511 and was corrected to allow for part. Thanks everyone for your help!!!
Freight - 07/30/2008
Does anyone know if one can claim freight an a lifetime warr part, getting late in the day and can't think.
Re: DISTRIBUTOR CAP - LABOR OP ??? - 05/30/2008
Use J4360 for the parts replacement, however the labor time may be a problem. for group part number 2.367, with that labor op through warranty wizard (1994), it pays a total of 2.1 to replace the distributor cap. however, other programs do not pay that...
Re: SATURN PT#15859578-BLOCK - 03/10/2009
SEE IF THERE IS AN OLD OR NEW NUMBER. SOMETIMES PART NUMBER CHANGES WILL DO THAT.
CLARIFICATION: BULLETIN #07-08-64-019 - 04/06/2009
QUESTION: BULLETIN STATES TO LUBRICATE REGULATOR RAILS.... THE TECH DIDNT CHARGE OUT THE PART# LISTED DUE TO IT ONLY TAKES ALITTLE BIT & HE HAD SOME IN HIS STALL ----- I WAS CURIOUS WHAT EVERYONE ELSE DOES.... DONT CHARGE PART, CHARGE OUT PARTIAL, CHARGE...
Re: PARTS WARRANTY ON SEALS AND GASKETS - 04/08/2009
There is a bulletin on this but for the life of me I cant find it.part warranty on seals and gaskets have to be H-routed.
Re: #07187C: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function - - 04/21/2009
... a General Motors dealer." Additionally, the policy covers the vehicle for 7 years or 70,000 miles (part & labor). Part only coverage for those vehicles with 70,001 to 80,000 miles....
Re: PARTS WARRANTY - 05/28/2009
Yes, B auth, but I'd put the part and labor on a separate work order, signed by my S.M.
Re: PARTS WARRANTY - 05/28/2009
We always put part warranties on a second repair order and they are signed by the service manager.
Re: ANYONE WITH WARRANTY WIZZARD - 03/10/2009
This one rejected again! PB- part number incompatible to op. Original op used was c2736 also rejected PB.
Re: coding fluid claims - 03/10/2009
Was any other part replaced or just fluid? I'm confused.
Re: What is the correct procedure? - 02/10/2009
YOU NEED A SEPERATE RO FOR THE DEFECTIVE REPLACEMENT. THE CUSTOMER NEEDS TO PAY THE FIRST RO. SUBMIT THE SECOND RO AS PARTS WARRANTY, REFERRING TO THE FIRST RO, DATE AND MILES AND IT SHOULD BE PAID WITH NO TROUBLE. JUST STATE IN YOUR STORY THAT THE...
Re: Replaced starter - 02/27/2009
[quote] h&kchevy : Fact is they are watching what parts keep breaking. There HAS to be a better way to code these. Wouldn't it make sense to have the person who creates all the coding be someone who actually worked as an admin? But then, there are...
Re: Replaced starter - 02/26/2009
THATS MY BIG COMPLAINT ABOUT PART WARRANTIES WHILE STILL WTHIN FACTORY WARRANTY HAVING TO A AUTH "B" (REPEAT REPAIR) WISH GM WOULD COME UP WITH A DIFFERENT AUTH CODE FOR THIS.
Re: Replaced starter - 02/24/2009
If you were inside the 3-36 and a same part number, just a "B" auth should have done it, I would think.
Re: PARTS PRICING DISPUTE - 07/14/2009
RHONDA, SORRY I JUST REREAD YOUR POSTING -- YOU SHOULD NOT BE EXCESSIVE IN PARTS DUE TO THE FACT THAT YOUR PART IS LISTED IN THE RECOMENDED PARTS SECTION OF THE RECALL. IT DOESN'T HAVE THE QUANTITY DUE TO THE FACT IT IS HARD TO SAY HOW MUCH THREAD LOCK...
Re: Quick Tip from Aug 2008 about Engine Dye question - 08/12/2009
You can actually claim the dye in the regular parts field if parts charges it out by part#.
Can't find labor op. - 10/22/2009
We replaced a trunk air baffle valve Part #15143604 on a 2008 Chev Malibu, and can't find the labor op. please help
Re: PDI Fluid adds article - 09/18/2009
If the add is more than $6+ put the amount in net and H route with part number in the story.
Re: 1993 CORVETTE - DISTRIBUTOR ISSUE - 04/28/2010
THE INSTALL BY A NON-GM DEALER IS WHERE IM STUCK TOO, EVEN THOUGH A "GM" PART WAS INSTALLED --- I AM KINDA LEANING TOWARD THE ORIGINAL PART PURCHASE WHICH IS OUT OUT 12/12 ... BUT IM JUST NOT SURE
Re: PARTS EXPEDITE FROM ANOTHER DEALER - 03/03/2010
[quote] Katina Bell: DOES ANYONE HAVE TIPS ON HOW TO COLLECT MONEY ON GETTING PARTS FROM ANOTHER DEALER....THE WAY I UNDERSTAND IT YOU ONLY GET WHAT YOU ACTUALLY HAD TO PAY FOR THE PART(TO THE OTHER DEALER) PLUS THE AMOUNT THAT THEY CHARGED YOU OVER THE...
Re: More Global Warranty questions - 02/18/2010
MINE DOESNT HAVE A DOWNLOAD BUTTON PER SAY...I HAVE TO GO TO TRD THEN RMT....DOES THAT MAKE SENSE AND IM NOT SURE ABOUT THE ACCOUNTING PART OF IT YET
Re: Bypassing GMPP on the old system was AG auth how is it done these days ? - 03/19/2010
I BELIEVE YOU SHOULD JUST SUBMIT AS A ZREG WITH GM AUTH - COMMENTING THAT THE VEHICLE WAS STILL UNDER WARRANTY AT THE TIME THE VEHICLE WAS DIAG/PART ORDERED
Re: two parts, two labor ops, but switched the parts..... - 12/28/2009
Yes, two parts and two labor ops on one line. One paid with wrong part, second one rejected with wrong part. We are in WA. Still not on Global Warranty, and not looking forward to using it. I'm the only one in the dealership that has done the training....should...
Re: EVAP - 01/19/2010
I SAY NO, DUE TO NO PART FAILURE UNDER POWERTRAIN, AND I BELIEVE YOU CAN'T GOODWILL COULD NOT DUPLICATE LABOR OPERATIONS AS PER P&P
Does anyone know if Gmpp covers the cables /harness for the dealer installed dvd headrest players? - 01/25/2010
I have a claim that the one the monitor harnesses broke, tech. replaced cable part#19158410, can't find a labor operation besides video display replacment..
Cadillac engine skid plate labor op - 12/30/2009
Can anyone help me find the labor op for an 08 Cadillac CTS lower engine plastic skid/shield plate? The part # is 15849031, group # is 8.090, I have checked the part group labor op guide but that group # is not available in it. I found labor op E1050...
RR S/D STNRY WNDW WTH S/D WNDW WTHRSTRP LBR OP ??? - 02/25/2010
... WINDOW (W/WEATHERSTRIP) DUE TO WEATHERSTRIP WAS WARPED/GAP-DUE TO FOLDS PT#25949488 // CHECKED PART GROUP LIST (NO 16.173 LISTED) CHECKED PART GROUP TO LABOR OP GUIDE ON COMPUTER BY C0400-RR STATIONARY WINDOW W/WSTRIP (DOESNT CORRESPOND WITH PART...
Re: POWER TRAIN QUESTION - 10/29/2009
GM Part Number: 24221233 SEAL,TRANS FLUID CLR PIPE FTG Catalog Group #04.128. Is this the correct part #???
Re: GMPP - CLEANING THROTTLE BODY - 11/25/2009
My gmpp rep would say no to the throttle body clean because is was not a defect in the part itself.
LABOUR OP HELP - 12/18/2009
IM LOOKING FOR A LABOUR OP FOR A TIRE INFLATOR KIT,ON A G8 GT 2009.I CANT FIND A RELATED LABOUR OP EITHER.PART GROUP 05.880.HELP ME PLEASE
Re: Question? Gmpp repair on Nissan Titan, Left front Axle Replaced, labor times? - 12/04/2009
... the GMPP Administration Guide) Enter the labor hours in the regular hours field and non-GM parts and tax in the Net Item field. Do not enter part count, failed part number or total parts allowance. (from the GMPP Claim Processing Quick Reference Gu...
Re: Refrigerant - 05/12/2011
[quote] kristen: GM instituted a change on August 30, 2010 in reference to parts pricing for items that are sold in bulk quantities. Freon (bulk part number 12356150) is one of those items. The freon part number must be entered in the parts field with...
Re: DAMAGED DOOR PANEL AND CRACKED WINDOW GLASS - 04/05/2011
... if it is actually covered by GM? [/quote] We are of the opinion that if OUR technician broke the part while removing it WE pay for the replacement. It wasn't caused by a manufacturer's defect. An exception to this would be if a part was seized and...
Re: GMPP - 03/28/2011
I always leave the part price blank, for GMPP it pays the mark-up plus tax automatically.
Core Return - 02/25/2011
... transmission, but then I need a dependent flush code. Obviously, I don't have that as this is a part only issue. Part number for core also kicked back as material not found. What am I doing wrong? ...
Re: Core Reimbursements - 02/04/2011
You submit it in the net item freight/postage field when you do the add credit for returning the part to WPC
Re: Flywheel Housing Seal opcode - 03/16/2011
I WOULD USE THE ENGINE LABOR OP IF ITS THE ENGINE SEALS BEING REPLACED..USE THE LABOR OP FOR THE FAILED PART..HOPE THIS HELPS
Re: NAV DISC - 03/23/2011
[quote] JMEREDITH1099: WE REPLACED A NAV DISC FOR A CUSTOMER.BUT WHEN I RUN R0761 AND PART NUMBER 20945286 SAYS MATERIAL NOT FOUND.IS THERE SOMETHING IM MISSING? INFO PLEASE [/quote]Is it an electronic exchange component? If so no need to submit part...
Re: Would you try to put a claim in for this? - 09/21/2010
Yes, and file a FPR.Where the running bounds mount to the front of the vehicle is part of the cab mounts.
Re: srta trans warranty - 09/20/2010
I would say part only. Unless a GM dealer installed it the customer is on the hook for the labor
You can actually claim the dye in the regular parts field if parts charges it out by part#.
Can't find labor op. - 10/22/2009
We replaced a trunk air baffle valve Part #15143604 on a 2008 Chev Malibu, and can't find the labor op. please help
Re: PDI Fluid adds article - 09/18/2009
If the add is more than $6+ put the amount in net and H route with part number in the story.
Re: 1993 CORVETTE - DISTRIBUTOR ISSUE - 04/28/2010
THE INSTALL BY A NON-GM DEALER IS WHERE IM STUCK TOO, EVEN THOUGH A "GM" PART WAS INSTALLED --- I AM KINDA LEANING TOWARD THE ORIGINAL PART PURCHASE WHICH IS OUT OUT 12/12 ... BUT IM JUST NOT SURE
Re: PARTS EXPEDITE FROM ANOTHER DEALER - 03/03/2010
[quote] Katina Bell: DOES ANYONE HAVE TIPS ON HOW TO COLLECT MONEY ON GETTING PARTS FROM ANOTHER DEALER....THE WAY I UNDERSTAND IT YOU ONLY GET WHAT YOU ACTUALLY HAD TO PAY FOR THE PART(TO THE OTHER DEALER) PLUS THE AMOUNT THAT THEY CHARGED YOU OVER THE...
Re: More Global Warranty questions - 02/18/2010
MINE DOESNT HAVE A DOWNLOAD BUTTON PER SAY...I HAVE TO GO TO TRD THEN RMT....DOES THAT MAKE SENSE AND IM NOT SURE ABOUT THE ACCOUNTING PART OF IT YET
Re: Bypassing GMPP on the old system was AG auth how is it done these days ? - 03/19/2010
I BELIEVE YOU SHOULD JUST SUBMIT AS A ZREG WITH GM AUTH - COMMENTING THAT THE VEHICLE WAS STILL UNDER WARRANTY AT THE TIME THE VEHICLE WAS DIAG/PART ORDERED
Re: two parts, two labor ops, but switched the parts..... - 12/28/2009
Yes, two parts and two labor ops on one line. One paid with wrong part, second one rejected with wrong part. We are in WA. Still not on Global Warranty, and not looking forward to using it. I'm the only one in the dealership that has done the training....should...
Re: EVAP - 01/19/2010
I SAY NO, DUE TO NO PART FAILURE UNDER POWERTRAIN, AND I BELIEVE YOU CAN'T GOODWILL COULD NOT DUPLICATE LABOR OPERATIONS AS PER P&P
Does anyone know if Gmpp covers the cables /harness for the dealer installed dvd headrest players? - 01/25/2010
I have a claim that the one the monitor harnesses broke, tech. replaced cable part#19158410, can't find a labor operation besides video display replacment..
Cadillac engine skid plate labor op - 12/30/2009
Can anyone help me find the labor op for an 08 Cadillac CTS lower engine plastic skid/shield plate? The part # is 15849031, group # is 8.090, I have checked the part group labor op guide but that group # is not available in it. I found labor op E1050...
RR S/D STNRY WNDW WTH S/D WNDW WTHRSTRP LBR OP ??? - 02/25/2010
... WINDOW (W/WEATHERSTRIP) DUE TO WEATHERSTRIP WAS WARPED/GAP-DUE TO FOLDS PT#25949488 // CHECKED PART GROUP LIST (NO 16.173 LISTED) CHECKED PART GROUP TO LABOR OP GUIDE ON COMPUTER BY C0400-RR STATIONARY WINDOW W/WSTRIP (DOESNT CORRESPOND WITH PART...
Re: POWER TRAIN QUESTION - 10/29/2009
GM Part Number: 24221233 SEAL,TRANS FLUID CLR PIPE FTG Catalog Group #04.128. Is this the correct part #???
Re: GMPP - CLEANING THROTTLE BODY - 11/25/2009
My gmpp rep would say no to the throttle body clean because is was not a defect in the part itself.
LABOUR OP HELP - 12/18/2009
IM LOOKING FOR A LABOUR OP FOR A TIRE INFLATOR KIT,ON A G8 GT 2009.I CANT FIND A RELATED LABOUR OP EITHER.PART GROUP 05.880.HELP ME PLEASE
Re: Question? Gmpp repair on Nissan Titan, Left front Axle Replaced, labor times? - 12/04/2009
... the GMPP Administration Guide) Enter the labor hours in the regular hours field and non-GM parts and tax in the Net Item field. Do not enter part count, failed part number or total parts allowance. (from the GMPP Claim Processing Quick Reference Gu...
Re: Refrigerant - 05/12/2011
[quote] kristen: GM instituted a change on August 30, 2010 in reference to parts pricing for items that are sold in bulk quantities. Freon (bulk part number 12356150) is one of those items. The freon part number must be entered in the parts field with...
Re: DAMAGED DOOR PANEL AND CRACKED WINDOW GLASS - 04/05/2011
... if it is actually covered by GM? [/quote] We are of the opinion that if OUR technician broke the part while removing it WE pay for the replacement. It wasn't caused by a manufacturer's defect. An exception to this would be if a part was seized and...
Re: GMPP - 03/28/2011
I always leave the part price blank, for GMPP it pays the mark-up plus tax automatically.
Core Return - 02/25/2011
... transmission, but then I need a dependent flush code. Obviously, I don't have that as this is a part only issue. Part number for core also kicked back as material not found. What am I doing wrong? ...
Re: Core Reimbursements - 02/04/2011
You submit it in the net item freight/postage field when you do the add credit for returning the part to WPC
Re: Flywheel Housing Seal opcode - 03/16/2011
I WOULD USE THE ENGINE LABOR OP IF ITS THE ENGINE SEALS BEING REPLACED..USE THE LABOR OP FOR THE FAILED PART..HOPE THIS HELPS
Re: NAV DISC - 03/23/2011
[quote] JMEREDITH1099: WE REPLACED A NAV DISC FOR A CUSTOMER.BUT WHEN I RUN R0761 AND PART NUMBER 20945286 SAYS MATERIAL NOT FOUND.IS THERE SOMETHING IM MISSING? INFO PLEASE [/quote]Is it an electronic exchange component? If so no need to submit part...
Re: Would you try to put a claim in for this? - 09/21/2010
Yes, and file a FPR.Where the running bounds mount to the front of the vehicle is part of the cab mounts.
Re: srta trans warranty - 09/20/2010
I would say part only. Unless a GM dealer installed it the customer is on the hook for the labor
Re: Recall 09184 - 12/01/2010
I would think the mdodule would be a casualty of the recall & include the part when submitting, would have to h route with explaination.
Re: 2011 MALIBU - TRANS LEAK AT COOLER LINE - 11/10/2010
rhonda i checked warr wizard part no it gave labor op k5400 trans fluid cooler pipe, looks like the closest one, didnt see one for the seal...hope this helps..connie
Re: GM warranty quiz jan 11-2 - 01/25/2011
[quote] gmnl16173: a part installed 6/25/10 has a VALID warranty." [/quote] Keep in mind it is the PART that has the warranty on a branded title, not the vehicle-based on the date of installation of course.
Re: wpc returns - 07/06/2011
If you go into the claim through the Part Return box on the main page of GWM, and click on the claim # then scroll down to where you would click the link to "generate shipping label" there is another link there that says "status". If you click on status...
Re: lifetime gm parts - 07/20/2011
YOU USED THE REGULAR WARRANTY YOU NEED TO USE ZPTI FOR PARTS WARRANTY...AND LIST THE JOB CARD NUMBER, DATE AND MILEAGE THE PART WAS INSTALLED..
Re: LABOR CODE J3250 - 12/16/2011
Could be that the tank you have is for the evap system not the radiator. The part number group for the part is 03.120 and that's the evap hoses and such. Try 2.J6319: Emission Reduction Fluid Tank Replacement
Re: REFRIGERANT COST - 10/21/2011
Look back in your GM Global Messages for the "GM Bulk Part price list" effective Aug 1, 2011
Re: 50/50 SPLIT - 10/26/2011
So where does the part stating: submitting "WITHOUT" service contract & submitting "WITH" a service contract (where the cust pays 1/2 there deduct) come in to play
Re: SPECIAL COVERAGE #10054 - 09/07/2011
BEING GM IS ONLY PAYING 50% JUST FIGURE 50% OF LABOR AND PART AND TAXES AND PUT IT ALL IN NET AMOUNT..SHOULD GO THROUGH
Re: Customer reimbursement - 10/18/2011
It did have to be a GM part only, it got covered for the 50% of the repair
Re: GM Dealer Rent-A-Car - 04/12/2012
Add Service Managers to the list of people needed to be retrained..Rentals have always been abused its assumed that rental cars are a part of the warranty...
Re: Special Coverage #11135 - 08/06/2012
[quote] jbarlow11: I haven't done this one yet, but that part number would be claimed the first time only to pay for the tool kit required to perform the campaign and then the tools are reused each time. If I was submitting this I would open a misc line...
Re: Actual repair vs labor op coding ?? - 07/18/2012
The TCM labor op should be used as that is the actual failed part. The tear down that TAC asked for should be OLH.
Re: Actual repair vs labor op coding ?? - 07/18/2012
the tcm was the failed part i would use the tcm labor op and put tear down tac wanted in olh and put in comments why the tear down..
Re: GWM - 01/19/2012
... each claim individually from your DMS? It doesn't have to be a "batch". [/quote] This is the part that is being shut down. The interactive side where you submit one at a time will not work during the shutdown. The batch part where you submit all...
Re: N0110 BATTERY - 01/19/2012
Just H route it with good notes. They randomly put part restrictions in place when engineering is reviewing particular components.
Re: 2012 malibu can't find labor op - 03/13/2012
B1782 Battery Tray Replacement ? Check the part group # against the labor ops to be sure.
Re: GWM and Lifetime Parts Labor? - 02/09/2012
We are on Reynolds so we (keep on same line) but Internal labor & submit the warranty part
Re: ac delco starter -parts warranty - 01/03/2013
Thanks, The first parts person I spoke to said that was the only # he had, however my svc manager got me the chevy part # and that went right thru.
Pyramid Repair? or three separate claims - 01/21/2013
I have a repair to submit that involves replacing three different parts. I have seen a document in the last few days outlining the proper way to submit,but now I can't find it. Customer came in with complaint "drivers seat heater shuts off. tech first...
Re: Transaction summary report? - 09/18/2012
Oh yeah, and the best part is, now I get to submit 3 days worth of transactions manually thru Global! *sarcasm* lol
Re: Looking for lop for def fluid - 04/02/2014
I didnt see one I called DBC and they said there isn't a labor op for just the fluid only if it was part of the PDI.
Core on a claim that required special authorization - 05/16/2014
... having to GM authorize but the authorizations can only be entered through our DMS. We received a part return request from the WPC and there is a $600 core on the part that I need to claim for. The ticket is closed in my DMS because it was paid. I tried...
Re: EMISSIONS WARRANTY - 12/04/2013
not all parts that are emissions parts are covered up to 80,000 miles..the Throttle Body used to be a powertrain covered part up to 2009...
CONSEQUENTIAL DAMAGE THAT RESULTS IN ASSEMBLY REPLACEMENT - 09/28/2017
I HAVE A CLAIM FOR ENGINE REPLACEMENT WITH A LOT OF OLH. THE ECM WAS FINALLY DETERMINED TO BE THE FAILED PART THAT CAUSED DAMAGE TO ENGINE CYLINDERS. SUPPOSED TO USE ASSEMBLY REPLACEMENT LABOR OP WITH THE ECM LISTED AS THE FAILED PART. NEW GUIDELINES...
I would think the mdodule would be a casualty of the recall & include the part when submitting, would have to h route with explaination.
Re: 2011 MALIBU - TRANS LEAK AT COOLER LINE - 11/10/2010
rhonda i checked warr wizard part no it gave labor op k5400 trans fluid cooler pipe, looks like the closest one, didnt see one for the seal...hope this helps..connie
Re: GM warranty quiz jan 11-2 - 01/25/2011
[quote] gmnl16173: a part installed 6/25/10 has a VALID warranty." [/quote] Keep in mind it is the PART that has the warranty on a branded title, not the vehicle-based on the date of installation of course.
Re: wpc returns - 07/06/2011
If you go into the claim through the Part Return box on the main page of GWM, and click on the claim # then scroll down to where you would click the link to "generate shipping label" there is another link there that says "status". If you click on status...
Re: lifetime gm parts - 07/20/2011
YOU USED THE REGULAR WARRANTY YOU NEED TO USE ZPTI FOR PARTS WARRANTY...AND LIST THE JOB CARD NUMBER, DATE AND MILEAGE THE PART WAS INSTALLED..
Re: LABOR CODE J3250 - 12/16/2011
Could be that the tank you have is for the evap system not the radiator. The part number group for the part is 03.120 and that's the evap hoses and such. Try 2.J6319: Emission Reduction Fluid Tank Replacement
Re: REFRIGERANT COST - 10/21/2011
Look back in your GM Global Messages for the "GM Bulk Part price list" effective Aug 1, 2011
Re: 50/50 SPLIT - 10/26/2011
So where does the part stating: submitting "WITHOUT" service contract & submitting "WITH" a service contract (where the cust pays 1/2 there deduct) come in to play
Re: SPECIAL COVERAGE #10054 - 09/07/2011
BEING GM IS ONLY PAYING 50% JUST FIGURE 50% OF LABOR AND PART AND TAXES AND PUT IT ALL IN NET AMOUNT..SHOULD GO THROUGH
Re: Customer reimbursement - 10/18/2011
It did have to be a GM part only, it got covered for the 50% of the repair
Re: GM Dealer Rent-A-Car - 04/12/2012
Add Service Managers to the list of people needed to be retrained..Rentals have always been abused its assumed that rental cars are a part of the warranty...
Re: Special Coverage #11135 - 08/06/2012
[quote] jbarlow11: I haven't done this one yet, but that part number would be claimed the first time only to pay for the tool kit required to perform the campaign and then the tools are reused each time. If I was submitting this I would open a misc line...
Re: Actual repair vs labor op coding ?? - 07/18/2012
The TCM labor op should be used as that is the actual failed part. The tear down that TAC asked for should be OLH.
Re: Actual repair vs labor op coding ?? - 07/18/2012
the tcm was the failed part i would use the tcm labor op and put tear down tac wanted in olh and put in comments why the tear down..
Re: GWM - 01/19/2012
... each claim individually from your DMS? It doesn't have to be a "batch". [/quote] This is the part that is being shut down. The interactive side where you submit one at a time will not work during the shutdown. The batch part where you submit all...
Re: N0110 BATTERY - 01/19/2012
Just H route it with good notes. They randomly put part restrictions in place when engineering is reviewing particular components.
Re: 2012 malibu can't find labor op - 03/13/2012
B1782 Battery Tray Replacement ? Check the part group # against the labor ops to be sure.
Re: GWM and Lifetime Parts Labor? - 02/09/2012
We are on Reynolds so we (keep on same line) but Internal labor & submit the warranty part
Re: ac delco starter -parts warranty - 01/03/2013
Thanks, The first parts person I spoke to said that was the only # he had, however my svc manager got me the chevy part # and that went right thru.
Pyramid Repair? or three separate claims - 01/21/2013
I have a repair to submit that involves replacing three different parts. I have seen a document in the last few days outlining the proper way to submit,but now I can't find it. Customer came in with complaint "drivers seat heater shuts off. tech first...
Re: Transaction summary report? - 09/18/2012
Oh yeah, and the best part is, now I get to submit 3 days worth of transactions manually thru Global! *sarcasm* lol
Re: Looking for lop for def fluid - 04/02/2014
I didnt see one I called DBC and they said there isn't a labor op for just the fluid only if it was part of the PDI.
Core on a claim that required special authorization - 05/16/2014
... having to GM authorize but the authorizations can only be entered through our DMS. We received a part return request from the WPC and there is a $600 core on the part that I need to claim for. The ticket is closed in my DMS because it was paid. I tried...
Re: EMISSIONS WARRANTY - 12/04/2013
not all parts that are emissions parts are covered up to 80,000 miles..the Throttle Body used to be a powertrain covered part up to 2009...
CONSEQUENTIAL DAMAGE THAT RESULTS IN ASSEMBLY REPLACEMENT - 09/28/2017
I HAVE A CLAIM FOR ENGINE REPLACEMENT WITH A LOT OF OLH. THE ECM WAS FINALLY DETERMINED TO BE THE FAILED PART THAT CAUSED DAMAGE TO ENGINE CYLINDERS. SUPPOSED TO USE ASSEMBLY REPLACEMENT LABOR OP WITH THE ECM LISTED AS THE FAILED PART. NEW GUIDELINES...
Forum - 11/08/2017
... fees incurred in conjunction with the performance of warranty repairs are considered to be part of Service Agent's overall fixed operation expense and are not considered for reimbursement as part of a warranty transaction. Examples of supplies and fees...
Forum - 04/20/2017
... he replaced them a second time. Now, I found in JLWarranty News March 2017 issue pg 8, "If part fails during the same repair visit, do not add a line to the job card for the replacement of that part. The additional part and OLH is claimed on the...
Forum - 04/26/2017
I would have left the repair order open since the part was going to be in within a week. I would have had service manager sign off on OLH and excessive part and h-routed with a explanation of subsequent damage.
Forum - 05/10/2017
Ours was mainly Add-on's, no olh claims, and a part warranty. Still waiting to hear back...
Forum - 03/23/2017
... had a concern of a leak under the vehicle at time of write up - the job card was closed (part ordered) - part installed on a later job card referencing the original job card where the part was ordered. Neither the original or the new job card are...
Forum - 03/23/2017
I misunderstood your situation. If a customer has a concern that a part needs to be ordered for, there's no added operation even if you close that ro and open a new ro when they come back. The same concern must be stated on the new ro though. No...
Rental vehicle charges vs VIP Buy - 04/14/2017
Where can I find documentation if any, to show my service managers the limitation on rental charges when a part has a VIP Buy on it??
What Would You Do - 05/17 - 04/17/2017
... brake lamp, the warranty administrator adjusted the previously paid transaction for the lamp. The part and labor to install the headliner was added to the original job card, with the labor claimed as OLH. Due to excessive OLH the transaction had...
Forum - 03/16/2017
... my DBC chat with MaTheresa she said it was now reimbursed as quarts even though it is a gallon part number. My parts dept agreed to charge a gallon as a quantity 4 and adjust pricing, but that messed up the sales numbers because it is RIM protected in...
Forum - 05/10/2018
I also have a tow bill for this claim. Can we claim towing on a Service Agent installed Part Warranty?
Forum - 05/02/2018
I SUBMITTED THE RECALL WITH A PART COUNT OF 1 SINCE IT WOULDN'T ACCEPT .5 BUT CUT MY COST DOWN TO HALF PRICE AND IT PAID
Forum - 03/27/2018
Thanks Kristen. That is what I usually do if there is a part ordered. I was just hoping there might be a labor op that could be used when programming had been tried several times and then it was discovered the part was not taking the programming and needed...
Branded Title and DMA Authorization - 03/12/2018
... Warranty - Federal or California Emissions Warrantycoverage must be honored as long as the OEM part is present on the vehicle and is able tobe repaired or replaced per GM published service procedures. Failure must be due to adefect in material or workmanship...
16-NA-051 BULLETIN - 03/22/2018
... to replace the active shutter if there is corrosion on M60B connector. It doesn't list a shutter part number or addtional labor op for the repair. My technicians have been using the connector as the failed part and asking for 2.2 in OLH to replace the...
Forum - 01/09/2018
Thanks. She didn't mention that with this one. I looked over the bulletin and it does appear we may not have billed the correct part.
Forum - 01/18/2018
No specific part warranty authorization. A copy of the original parts invoice or job card is required to support a part replacement transaction.
GMPP - 06/27/2016
... the deductible amount, the customer pays for the repair, but do you use the list price on the part? We have one that my advisor says if we are using customer pay then they would've paid the 1.0 hour diagnostic fee which puts it over the deductible....
What Would You Do - 02/17 - 01/23/2017
... plate replacement for 12.6 hours. Service management had also approved OLH to flush and clean all parts, as a result of water intrusion, and overhaul the transmission due to coolant in the transmission fluid.How should the warranty administrator proceed...
Forum - 01/18/2017
... for your help. This is my reject message. I looked at the seal kit. Has a lot of parts in it. My parts person through a fit when I asked him to look up each seal individually. What operation code do you typically use when...
Forum - 01/17/2017
Thanks mbauman2 for the clarification -- Error code 068: causal part xx is not a compatible part for labor code xx is now active! dlaw645: is that the error you received on the transmission reseal transaction?
Forum - 03/15/2017
... the left, it opens a "bulletin" on submitting bulk fluids. I said, "we're not using the bulk part number for coolant" and he said, "they will still see qty of 1 as a quart". Therefore, for coolant, they count them as quarts and not gallons...
Forum - 02/09/2017
... Below are a few important clarifications: Warranty Information Both the oil and filter part numbers should be submitted in the Parts field of the transaction. If bulk oil was used, the dealer must submit the appropriate bulk part number. ...
Forum - 11/21/2016
Thanks. So if I have a WPC part return, How much total can I submit for?
Forum - 02/01/2017
Haha...there's that WHY again! I think part of their job description is to try and be cryptic! All we can do is document, document, document!
Courtesy Transportation - 02/07/2017
Question I see we can not get rental on a part warranty. Can we get rental on Policy repairs? Thank YouLinda
... fees incurred in conjunction with the performance of warranty repairs are considered to be part of Service Agent's overall fixed operation expense and are not considered for reimbursement as part of a warranty transaction. Examples of supplies and fees...
Forum - 04/20/2017
... he replaced them a second time. Now, I found in JLWarranty News March 2017 issue pg 8, "If part fails during the same repair visit, do not add a line to the job card for the replacement of that part. The additional part and OLH is claimed on the...
Forum - 04/26/2017
I would have left the repair order open since the part was going to be in within a week. I would have had service manager sign off on OLH and excessive part and h-routed with a explanation of subsequent damage.
Forum - 05/10/2017
Ours was mainly Add-on's, no olh claims, and a part warranty. Still waiting to hear back...
Forum - 03/23/2017
... had a concern of a leak under the vehicle at time of write up - the job card was closed (part ordered) - part installed on a later job card referencing the original job card where the part was ordered. Neither the original or the new job card are...
Forum - 03/23/2017
I misunderstood your situation. If a customer has a concern that a part needs to be ordered for, there's no added operation even if you close that ro and open a new ro when they come back. The same concern must be stated on the new ro though. No...
Rental vehicle charges vs VIP Buy - 04/14/2017
Where can I find documentation if any, to show my service managers the limitation on rental charges when a part has a VIP Buy on it??
What Would You Do - 05/17 - 04/17/2017
... brake lamp, the warranty administrator adjusted the previously paid transaction for the lamp. The part and labor to install the headliner was added to the original job card, with the labor claimed as OLH. Due to excessive OLH the transaction had...
Forum - 03/16/2017
... my DBC chat with MaTheresa she said it was now reimbursed as quarts even though it is a gallon part number. My parts dept agreed to charge a gallon as a quantity 4 and adjust pricing, but that messed up the sales numbers because it is RIM protected in...
Forum - 05/10/2018
I also have a tow bill for this claim. Can we claim towing on a Service Agent installed Part Warranty?
Forum - 05/02/2018
I SUBMITTED THE RECALL WITH A PART COUNT OF 1 SINCE IT WOULDN'T ACCEPT .5 BUT CUT MY COST DOWN TO HALF PRICE AND IT PAID
Forum - 03/27/2018
Thanks Kristen. That is what I usually do if there is a part ordered. I was just hoping there might be a labor op that could be used when programming had been tried several times and then it was discovered the part was not taking the programming and needed...
Branded Title and DMA Authorization - 03/12/2018
... Warranty - Federal or California Emissions Warrantycoverage must be honored as long as the OEM part is present on the vehicle and is able tobe repaired or replaced per GM published service procedures. Failure must be due to adefect in material or workmanship...
16-NA-051 BULLETIN - 03/22/2018
... to replace the active shutter if there is corrosion on M60B connector. It doesn't list a shutter part number or addtional labor op for the repair. My technicians have been using the connector as the failed part and asking for 2.2 in OLH to replace the...
Forum - 01/09/2018
Thanks. She didn't mention that with this one. I looked over the bulletin and it does appear we may not have billed the correct part.
Forum - 01/18/2018
No specific part warranty authorization. A copy of the original parts invoice or job card is required to support a part replacement transaction.
GMPP - 06/27/2016
... the deductible amount, the customer pays for the repair, but do you use the list price on the part? We have one that my advisor says if we are using customer pay then they would've paid the 1.0 hour diagnostic fee which puts it over the deductible....
What Would You Do - 02/17 - 01/23/2017
... plate replacement for 12.6 hours. Service management had also approved OLH to flush and clean all parts, as a result of water intrusion, and overhaul the transmission due to coolant in the transmission fluid.How should the warranty administrator proceed...
Forum - 01/18/2017
... for your help. This is my reject message. I looked at the seal kit. Has a lot of parts in it. My parts person through a fit when I asked him to look up each seal individually. What operation code do you typically use when...
Forum - 01/17/2017
Thanks mbauman2 for the clarification -- Error code 068: causal part xx is not a compatible part for labor code xx is now active! dlaw645: is that the error you received on the transmission reseal transaction?
Forum - 03/15/2017
... the left, it opens a "bulletin" on submitting bulk fluids. I said, "we're not using the bulk part number for coolant" and he said, "they will still see qty of 1 as a quart". Therefore, for coolant, they count them as quarts and not gallons...
Forum - 02/09/2017
... Below are a few important clarifications: Warranty Information Both the oil and filter part numbers should be submitted in the Parts field of the transaction. If bulk oil was used, the dealer must submit the appropriate bulk part number. ...
Forum - 11/21/2016
Thanks. So if I have a WPC part return, How much total can I submit for?
Forum - 02/01/2017
Haha...there's that WHY again! I think part of their job description is to try and be cryptic! All we can do is document, document, document!
Courtesy Transportation - 02/07/2017
Question I see we can not get rental on a part warranty. Can we get rental on Policy repairs? Thank YouLinda
Re: Product safety 14116 Electric Power Steering Assist - 08/19/2015
the warranty parts center does inspect some but they also send some back to the suppliers who request them for inspection to find out if the part has failed..
Re: Closest Available Labor Operation - 11/12/2015
kristen totaly agree I have been burnt by using base time especialy if vehicle is newer and WPC wants to see a part I don't have
Re: Customer enthusiasm Transmission parts return? - 11/12/2015
i think the warranty parts center can call back a part no matter what kind of claim it is..never heard of anything they could not call back...
Recall repairs - 10/29/2014
does any one know if you perform a recall and the part fails and the tech does it again , how would he get flag for doing it twice?
Warranty Blocks and Branded Titles - 05/23/2023
The GM New Vehicle Limited Warranty may be partially or fully voided for a number of reasons. Investigate Vehicle History (IVH) or the dashboard in Service Workbench must be accessed in order to verify warranty coverage and identify any partially or fully...
Bolt High Voltage Batteries - 09/26/2022
Bolt owners that have had high voltage batteries replaced as part of the recall may not be aware that the replacement battery came with an 8 year/100,000-mile limited part warranty. If the customer returns to the dealership for the new advanced diagnostic...
Labor Time Guide Request for Review Process - 08/22/2022
GM Dealers can submit a request to review labor time and part quantity/dollar amount in Service Information. Requests for review are submitted once you have built your vehicle or pasted in the VIN in the Labor Time Guide. The Request for Review form can...
Rental Past 10 Days - 07/25/2023
With part delays still a problem for dealerships, customers are still in rental vehicles for extended periods of time. GM will pay for every rental day required, as long as those days are justified. It is a requirement that dealers complete the...
GM Authorization - 02/26/2024
... for further review? Unjustified expenses, such as other labor hours, excessive rental, additional parts, or net item expenses. All expenses associated with the repair must be documented, explained and justified. In order to provide adequate support...
Global Warranty Management Error 032 For Duplicate Serial Number on Claim... - 03/07/2024
Anyone else get confused by the back-to-back emails on this yesterday? 1st email said new part serial # needs to be in LOP dependency field. Which it is alreadyimplemented for the Takata Priority Group 6-10. 2nd email states the removed part serial #...
PET WARRANTY - 04/03/2024
... I am unsure if I submitted them correctly. For the "CUSTOMER/SERVICE AGENT PARTICIPATION AMOUNT" the PET form states...Enter the calculated balance (or adjusted balance, if applicable) in the customer/service agent participation field...
Forum - 08/07/2023
No, and what is on a vehicle really varies. My suggestion is look for items that say "bulb" and google the part number real quickly. Most LED's are serviced as part of an assembly and should be listed as "lamp".
EXPENDABLE FLUIDS - 05/12/2023
Is there someplace we can find warranty part numbers for expendable fluids and/or adhesives, such as R134, gear oil, etc...?Format: Other
Forum - 06/23/2023
I treat it as an add line even though it is totally justified as part of the previously approved repair.
Forum - 05/05/2023
... use the one that comes up in the tool. It has filters for vehicle equipment on the VIN for that part number. What kind of difference is there in the labor amount? You can try using the higher one but you might get a rejection if the equipment match is...
Forum - 11/09/2023
I wouldn't. I would use the failed programming as diag, since he won't be diagnosing it when the part comes in
Forum - 10/31/2023
You will have to the fuse block lop and OLH the wiring aspect as diagnosis, because tech found a 'failed part'
Forum - 10/02/2023
I have had a couple part warranties on recalls, but I submitted them as single claim, per WSC instruction.
Bolt battery pack replacement (Not for the recall) - 09/20/2023
I am trying to find out if there are any admin or parts feee that I need to include with a Bolt battery replacement that is not part of the recall?
Forum - 02/09/2022
I have a question regarding this recall. I know we don't claim the part since it's an exchange type part but what amount do we claim in the net items? I see 2 amounts the one for $540 and the other for $600. Are these separate and are we allowed to claim...
Internet Explorer to Retire - 04/13/2022
... internet explorer because on Chrome, edge, and firefox it will not allow me to add more than one part to the claim. I have tried all of the others but only internet explorer works to submit when there is more than one part. I have reached out to GM on...
Forum - 05/12/2022
... addition to correcting any reject errors, please ensure $0.00 values are removed from the cost per part field (leaving blank)from the individual part amounts before resubmitting....
Forum - 03/08/2023
... box, below the RPO box. That LPO you listed is not a 'dealer installed gm accessory', as it was part of the invoiced options. If they did 'add' accessory brakes, your labor op is right, but it will not let you claim it until the install information is...
Forum - 02/07/2023
Yeah I have to agree with arleeng, it seems as though the first repair was ineffective. If they installed a part and the vehicle had the same symptom what was fixed? I think my shop ran into this scenario actually where we got a part because it was available...
Forum - 01/11/2023
Glad to help. Sometimes the part is actually listed as a "housing".
the warranty parts center does inspect some but they also send some back to the suppliers who request them for inspection to find out if the part has failed..
Re: Closest Available Labor Operation - 11/12/2015
kristen totaly agree I have been burnt by using base time especialy if vehicle is newer and WPC wants to see a part I don't have
Re: Customer enthusiasm Transmission parts return? - 11/12/2015
i think the warranty parts center can call back a part no matter what kind of claim it is..never heard of anything they could not call back...
Recall repairs - 10/29/2014
does any one know if you perform a recall and the part fails and the tech does it again , how would he get flag for doing it twice?
Warranty Blocks and Branded Titles - 05/23/2023
The GM New Vehicle Limited Warranty may be partially or fully voided for a number of reasons. Investigate Vehicle History (IVH) or the dashboard in Service Workbench must be accessed in order to verify warranty coverage and identify any partially or fully...
Bolt High Voltage Batteries - 09/26/2022
Bolt owners that have had high voltage batteries replaced as part of the recall may not be aware that the replacement battery came with an 8 year/100,000-mile limited part warranty. If the customer returns to the dealership for the new advanced diagnostic...
Labor Time Guide Request for Review Process - 08/22/2022
GM Dealers can submit a request to review labor time and part quantity/dollar amount in Service Information. Requests for review are submitted once you have built your vehicle or pasted in the VIN in the Labor Time Guide. The Request for Review form can...
Rental Past 10 Days - 07/25/2023
With part delays still a problem for dealerships, customers are still in rental vehicles for extended periods of time. GM will pay for every rental day required, as long as those days are justified. It is a requirement that dealers complete the...
GM Authorization - 02/26/2024
... for further review? Unjustified expenses, such as other labor hours, excessive rental, additional parts, or net item expenses. All expenses associated with the repair must be documented, explained and justified. In order to provide adequate support...
Global Warranty Management Error 032 For Duplicate Serial Number on Claim... - 03/07/2024
Anyone else get confused by the back-to-back emails on this yesterday? 1st email said new part serial # needs to be in LOP dependency field. Which it is alreadyimplemented for the Takata Priority Group 6-10. 2nd email states the removed part serial #...
PET WARRANTY - 04/03/2024
... I am unsure if I submitted them correctly. For the "CUSTOMER/SERVICE AGENT PARTICIPATION AMOUNT" the PET form states...Enter the calculated balance (or adjusted balance, if applicable) in the customer/service agent participation field...
Forum - 08/07/2023
No, and what is on a vehicle really varies. My suggestion is look for items that say "bulb" and google the part number real quickly. Most LED's are serviced as part of an assembly and should be listed as "lamp".
EXPENDABLE FLUIDS - 05/12/2023
Is there someplace we can find warranty part numbers for expendable fluids and/or adhesives, such as R134, gear oil, etc...?Format: Other
Forum - 06/23/2023
I treat it as an add line even though it is totally justified as part of the previously approved repair.
Forum - 05/05/2023
... use the one that comes up in the tool. It has filters for vehicle equipment on the VIN for that part number. What kind of difference is there in the labor amount? You can try using the higher one but you might get a rejection if the equipment match is...
Forum - 11/09/2023
I wouldn't. I would use the failed programming as diag, since he won't be diagnosing it when the part comes in
Forum - 10/31/2023
You will have to the fuse block lop and OLH the wiring aspect as diagnosis, because tech found a 'failed part'
Forum - 10/02/2023
I have had a couple part warranties on recalls, but I submitted them as single claim, per WSC instruction.
Bolt battery pack replacement (Not for the recall) - 09/20/2023
I am trying to find out if there are any admin or parts feee that I need to include with a Bolt battery replacement that is not part of the recall?
Forum - 02/09/2022
I have a question regarding this recall. I know we don't claim the part since it's an exchange type part but what amount do we claim in the net items? I see 2 amounts the one for $540 and the other for $600. Are these separate and are we allowed to claim...
Internet Explorer to Retire - 04/13/2022
... internet explorer because on Chrome, edge, and firefox it will not allow me to add more than one part to the claim. I have tried all of the others but only internet explorer works to submit when there is more than one part. I have reached out to GM on...
Forum - 05/12/2022
... addition to correcting any reject errors, please ensure $0.00 values are removed from the cost per part field (leaving blank)from the individual part amounts before resubmitting....
Forum - 03/08/2023
... box, below the RPO box. That LPO you listed is not a 'dealer installed gm accessory', as it was part of the invoiced options. If they did 'add' accessory brakes, your labor op is right, but it will not let you claim it until the install information is...
Forum - 02/07/2023
Yeah I have to agree with arleeng, it seems as though the first repair was ineffective. If they installed a part and the vehicle had the same symptom what was fixed? I think my shop ran into this scenario actually where we got a part because it was available...
Forum - 01/11/2023
Glad to help. Sometimes the part is actually listed as a "housing".
Forum - 09/12/2022
Also you may have to convert it if you are using the 2.5 gallon part quantity to 10
Forum - 06/27/2022
When the customer participates (partial Policy adjustment) the customer receives the full warranty applicable to the part or accessory installed (e.g. 24 months/unlimited miles).
What Would You Do - 06/20 - 05/28/2020
... of a component with a couple of additional seals. The completed PET included the labor and part to replace the component. The customer participation expense was approximately half of the repair total calculated at warranty rates. The warranty...
Forum - 05/08/2020
Oil Pan is your closest labor op. You need to be sure if its the upper, or lower, part of pan.
Forum - 10/30/2020
Our DMS won't process a claim with the AC Delco number anyway, so you have to use the 8 digit GM part number
Forum - 02/24/2020
... Warranty section of IVH, the vehicle must be registered in a qualifying state at the time of part failure for the customer to be eligible for the warranty shown. If the vehicle is no longer registered in a qualifying state, emissions component coverage...
Forum - 03/06/2020
Pretty sure the Limited Lifetime Part warranty & 3/100 on Major Assemblies are exempt from PET
Forum - 04/01/2020
Transaction type is ZPTI- parts warranty service agent installed, labor op is steering gear replacement and part # is 19321399
Forum - 11/19/2019
When entering multiple parts to a claim after the 1st part entered hit the add button at the end of the row. This will take you to the next part line. As far as OLH, in the drop down box at the end of the claim ,select GM auth. In the comment box give...
Forum - 04/13/2021
Thanks for the info everyone. I knew 60 days played a part in something...just could not find it in print.
Forum - 04/15/2021
You would have to h route the claim explaning that this is the aux battery, and they have the exact part # and labor op and not a parts warranty
Forum - 05/27/2021
The add part button also doesn't work in Edge. If I have to build or correct parts, on a submitted claim, I use IE
Forum - 11/20/2020
In this unique situation (and giving the original servicing dealer the benefit of the doubt) the dealership opted to handle the transaction as a part warranty.
Forum - 09/15/2021
If the part is defective out of the box i return it to my parts department and my parts manager applies for the credit.
Forum - 09/30/2021
A reference to Part Failures During the Same Repair Visit is available within the Global Warranty Manual, page 19.
wpc paperwork - 11/10/2021
Is anyone else having issues with getting the proper paperwork to print when wpc request part back?
Forum - 09/16/2021
You could use the washer pump labor op with just labor, explaing what the tech did for CCND and if it calls for a part #, type in the part description only and no part number where it shows: If no causal part number available, please enter description: * This...
Freight - 01/06/2022
Will GM pay for freight for a warranty repair? Like if you next day air a part for a warranty repair?Thanks
Forum - 03/25/2019
Hi warranty1! The Part Warranty term is effective from date of installation (job card open date).
Forum - 06/04/2019
The "New Process for Handling Alternate Part/Up Assembly Adjustments" document is also available within the Warranty Administration Resource Center, within the Claim Submission Resources tab under the Submitting Transactions library.
Forum - 04/25/2019
ST over 2 hours needs service manager auth. Not sure how the sublet part plays into that, so i will be following...
Forum - 04/25/2019
The WPC bulletin (99-00-89-019) addresses part return requests associated with warranty and policy transactions. I have been unable to locate any documentation supporting part return requests associated with an extended warranty transaction (ZSCT).
OLH TO REMOVE ACCESSORIES - 08/02/2019
can you add olh to remove accessories to gain access to a failed GM part under warranty ?
Forum - 08/06/2019
IT IS THE CUSTOMER'S RESPONSIBILTY TO PAY TO HAVE THE ACCESSORIES REMOVED TO GAIN ACCESS TO THE GM PART THAT FAILED AND IS STILL UNDER WARRANTY
Forum - 08/29/2019
... appeared to be a system issue, as the labor operation selected for the repair correlated with the part charged out on the job card. Based on the information provided, it appears as though that is the same issue that Teresabock is experiencing. The labor...
Also you may have to convert it if you are using the 2.5 gallon part quantity to 10
Forum - 06/27/2022
When the customer participates (partial Policy adjustment) the customer receives the full warranty applicable to the part or accessory installed (e.g. 24 months/unlimited miles).
What Would You Do - 06/20 - 05/28/2020
... of a component with a couple of additional seals. The completed PET included the labor and part to replace the component. The customer participation expense was approximately half of the repair total calculated at warranty rates. The warranty...
Forum - 05/08/2020
Oil Pan is your closest labor op. You need to be sure if its the upper, or lower, part of pan.
Forum - 10/30/2020
Our DMS won't process a claim with the AC Delco number anyway, so you have to use the 8 digit GM part number
Forum - 02/24/2020
... Warranty section of IVH, the vehicle must be registered in a qualifying state at the time of part failure for the customer to be eligible for the warranty shown. If the vehicle is no longer registered in a qualifying state, emissions component coverage...
Forum - 03/06/2020
Pretty sure the Limited Lifetime Part warranty & 3/100 on Major Assemblies are exempt from PET
Forum - 04/01/2020
Transaction type is ZPTI- parts warranty service agent installed, labor op is steering gear replacement and part # is 19321399
Forum - 11/19/2019
When entering multiple parts to a claim after the 1st part entered hit the add button at the end of the row. This will take you to the next part line. As far as OLH, in the drop down box at the end of the claim ,select GM auth. In the comment box give...
Forum - 04/13/2021
Thanks for the info everyone. I knew 60 days played a part in something...just could not find it in print.
Forum - 04/15/2021
You would have to h route the claim explaning that this is the aux battery, and they have the exact part # and labor op and not a parts warranty
Forum - 05/27/2021
The add part button also doesn't work in Edge. If I have to build or correct parts, on a submitted claim, I use IE
Forum - 11/20/2020
In this unique situation (and giving the original servicing dealer the benefit of the doubt) the dealership opted to handle the transaction as a part warranty.
Forum - 09/15/2021
If the part is defective out of the box i return it to my parts department and my parts manager applies for the credit.
Forum - 09/30/2021
A reference to Part Failures During the Same Repair Visit is available within the Global Warranty Manual, page 19.
wpc paperwork - 11/10/2021
Is anyone else having issues with getting the proper paperwork to print when wpc request part back?
Forum - 09/16/2021
You could use the washer pump labor op with just labor, explaing what the tech did for CCND and if it calls for a part #, type in the part description only and no part number where it shows: If no causal part number available, please enter description: * This...
Freight - 01/06/2022
Will GM pay for freight for a warranty repair? Like if you next day air a part for a warranty repair?Thanks
Forum - 03/25/2019
Hi warranty1! The Part Warranty term is effective from date of installation (job card open date).
Forum - 06/04/2019
The "New Process for Handling Alternate Part/Up Assembly Adjustments" document is also available within the Warranty Administration Resource Center, within the Claim Submission Resources tab under the Submitting Transactions library.
Forum - 04/25/2019
ST over 2 hours needs service manager auth. Not sure how the sublet part plays into that, so i will be following...
Forum - 04/25/2019
The WPC bulletin (99-00-89-019) addresses part return requests associated with warranty and policy transactions. I have been unable to locate any documentation supporting part return requests associated with an extended warranty transaction (ZSCT).
OLH TO REMOVE ACCESSORIES - 08/02/2019
can you add olh to remove accessories to gain access to a failed GM part under warranty ?
Forum - 08/06/2019
IT IS THE CUSTOMER'S RESPONSIBILTY TO PAY TO HAVE THE ACCESSORIES REMOVED TO GAIN ACCESS TO THE GM PART THAT FAILED AND IS STILL UNDER WARRANTY
Forum - 08/29/2019
... appeared to be a system issue, as the labor operation selected for the repair correlated with the part charged out on the job card. Based on the information provided, it appears as though that is the same issue that Teresabock is experiencing. The labor...
Forum - 10/29/2019
OE Battery Ratings and Part Numbers are also available through the TechLink app in GlobalConnect. The table is found within the Reference Charts tab.
Forum - 10/16/2019
You lost me somewhere in the middle. I get the first part, but if they had it replaced out of town are you saying they brought the GM part back to the jobber and they are trying to return it for some kind of credit? Why did they not go to a GM shop to...
Forum - 11/30/2018
Use the part# conversion in Global Connect to ensure correct labor op. Much more to it than that but it is a start
Forum - 12/06/2018
Spot on ewill3rd! Good tip on the possibility of the part being an ACDelco part. The reference card is available in the Resources tab within the Warranty Help Cards link.
Forum - 01/28/2019
... to replace the second module. I am dealing with a similar situation where we replaced a part. It failed before leaving and took out another part. Understand service manager approval required for both new parts but what about tech punch t...
Forum - 10/29/2018
... though and he told me to submit it that way. TCM's that are mounted inside the trans and are part of the solenoid assembly have paid numerous times for me under powertrain. External TCM's that are mounted on a bracket or the body always reject for me....
Forum - 10/16/2018
Due to this being a GMPP transaction - recommend submitting each labor operation / part on its own line.
Forum - 10/05/2018
It sounds like a customer pay issue as the TCM was not defective (and not replaced as an OTC part warranty).
2GNALCEK2F6196893 - 08/01/2018
can you tell me if part number 12679099 is covered under warranty for the above vin with 40858 miles?
Forum - 06/13/2018
Definitely a unique situation! I would also handle as a part warranty.
Forum - 06/06/2018
I would think if it failed as a cause of a manufacturer defect, it would be covered as a parts warranty using the labor operation for the part itself.
Forum - 05/11/2018
Was there an extenuating circumstance surrounding the installation of a non-GM part as non-GM parts would not receive parts warranty coverage.
Forum - 07/24/2018
What reject did you receive with the submission (with the flush kit in the parts list indicated as a non-GM part)?
Quantity of Refrigerant Exceeds 99 - 02/25/2021
The parts quantity data field in Global Warranty Management will only accept up to 2 digits. In cases where the quantity exceeds “99”, a quantity of 99 is entered in the parts quantity field of the transaction, with the remaining quantity...
Accessories: LPO, ACO, and IBP - 11/25/2020
... (IBP Accessories). Associated Accessories offered through GM’s Integrated Business Partners (IBP) are covered by the individual accessory manufacturer. GM, however, will pay labor and an administrative allowance if the accessory needs to be replaced...
Reject of the Month - February 2021 - 01/27/2021
Error 073: Total Other Labor Hours Exceed the Allowance for the Labor Code Error 067: Part is not a Compatible Part for the Labor Code --------------------------------------------------------------------------------------------------- The owner of a 2017...
WPC Temporary Changes - 06/23/2020
Due to changing security protocols at UPS, the UPS Complete View Returns interface (GM Warranty Part Returns – UPS Shipping Interface) will require dealer login credentials, including the BAC Code and Transaction Number. This went into effect June...
Associated Accessories - 05/22/2018
... assembly by the Associated Accessories Manufacturer, include the manufacturer name, the service part name or GM part number. The Associated Accessory GM Part Number must be entered in the Reference Number field of the GWM transaction. Reimbursement of...
Warranty Blocks and Branded Titles - 01/28/2020
... Systems Warranty - Federal or California Emissions Warranty must be honored as long as the OEM part is present on the vehicle and is able to be repaired or replaced per published service procedures. Failures must be due to a defect in material or workmanship...
Policy Evaluation Tool - 09/24/2019
... be considered, using warranty rates, not customer pay. It is a requirement to stay within the GM participation amount, or range, provided by the tool. Any deviation requires pre-approval from the dealer’s DMA using the Claim Pre-Approval Request...
Customer Satisfaction Program 15036 - 04/08/2016
An initial supply of Trailer Hitch Platforms, part number 19333098, has been shipped to dealers to support dealer readiness to service vehicles associated with recall 15036. It is critical that dealers return trailer hitch cores as soon as possible. A...
Continental Replacement Tires - 10/02/2015
... for recall tires that are specified in the DOT ranges. Only tires that match the tire description, part number, DOT sequence and DOT production periods are part of the recall. Refer to GlobalConnect message GCUS-9-820. ...
WPC and Core Reimbursement - 01/21/2015
When a part that has a core charge is requested to be sent to the Warranty Parts Center, service agents need to get reimbursed for that core by adjusting the warranty transaction it was originally billed out on. There is not an automatic credit. When...
November 2014 Recall Update - 10/31/2014
... Diagnostic Module (SDM). Safety Recall 13139A: CNG Fuel Tank Shut-Off Solenoid Connector: The parts and service procedure in the recall bulletin have been updated. The recall applies to certain 2011-2013 Chevrolet Express and GMC Savana vehicles...
Recalls 13454, 14063, 14113 and 14133 - 05/09/2014
... depending on the VIN. Always refer to IVH for accurate information regarding open recalls by VIN. Parts required for the completion of the recalls are currently being shipped under one part number, based on the VIN number placed on the order. Dealers...
OE Battery Ratings and Part Numbers are also available through the TechLink app in GlobalConnect. The table is found within the Reference Charts tab.
Forum - 10/16/2019
You lost me somewhere in the middle. I get the first part, but if they had it replaced out of town are you saying they brought the GM part back to the jobber and they are trying to return it for some kind of credit? Why did they not go to a GM shop to...
Forum - 11/30/2018
Use the part# conversion in Global Connect to ensure correct labor op. Much more to it than that but it is a start
Forum - 12/06/2018
Spot on ewill3rd! Good tip on the possibility of the part being an ACDelco part. The reference card is available in the Resources tab within the Warranty Help Cards link.
Forum - 01/28/2019
... to replace the second module. I am dealing with a similar situation where we replaced a part. It failed before leaving and took out another part. Understand service manager approval required for both new parts but what about tech punch t...
Forum - 10/29/2018
... though and he told me to submit it that way. TCM's that are mounted inside the trans and are part of the solenoid assembly have paid numerous times for me under powertrain. External TCM's that are mounted on a bracket or the body always reject for me....
Forum - 10/16/2018
Due to this being a GMPP transaction - recommend submitting each labor operation / part on its own line.
Forum - 10/05/2018
It sounds like a customer pay issue as the TCM was not defective (and not replaced as an OTC part warranty).
2GNALCEK2F6196893 - 08/01/2018
can you tell me if part number 12679099 is covered under warranty for the above vin with 40858 miles?
Forum - 06/13/2018
Definitely a unique situation! I would also handle as a part warranty.
Forum - 06/06/2018
I would think if it failed as a cause of a manufacturer defect, it would be covered as a parts warranty using the labor operation for the part itself.
Forum - 05/11/2018
Was there an extenuating circumstance surrounding the installation of a non-GM part as non-GM parts would not receive parts warranty coverage.
Forum - 07/24/2018
What reject did you receive with the submission (with the flush kit in the parts list indicated as a non-GM part)?
Quantity of Refrigerant Exceeds 99 - 02/25/2021
The parts quantity data field in Global Warranty Management will only accept up to 2 digits. In cases where the quantity exceeds “99”, a quantity of 99 is entered in the parts quantity field of the transaction, with the remaining quantity...
Accessories: LPO, ACO, and IBP - 11/25/2020
... (IBP Accessories). Associated Accessories offered through GM’s Integrated Business Partners (IBP) are covered by the individual accessory manufacturer. GM, however, will pay labor and an administrative allowance if the accessory needs to be replaced...
Reject of the Month - February 2021 - 01/27/2021
Error 073: Total Other Labor Hours Exceed the Allowance for the Labor Code Error 067: Part is not a Compatible Part for the Labor Code --------------------------------------------------------------------------------------------------- The owner of a 2017...
WPC Temporary Changes - 06/23/2020
Due to changing security protocols at UPS, the UPS Complete View Returns interface (GM Warranty Part Returns – UPS Shipping Interface) will require dealer login credentials, including the BAC Code and Transaction Number. This went into effect June...
Associated Accessories - 05/22/2018
... assembly by the Associated Accessories Manufacturer, include the manufacturer name, the service part name or GM part number. The Associated Accessory GM Part Number must be entered in the Reference Number field of the GWM transaction. Reimbursement of...
Warranty Blocks and Branded Titles - 01/28/2020
... Systems Warranty - Federal or California Emissions Warranty must be honored as long as the OEM part is present on the vehicle and is able to be repaired or replaced per published service procedures. Failures must be due to a defect in material or workmanship...
Policy Evaluation Tool - 09/24/2019
... be considered, using warranty rates, not customer pay. It is a requirement to stay within the GM participation amount, or range, provided by the tool. Any deviation requires pre-approval from the dealer’s DMA using the Claim Pre-Approval Request...
Customer Satisfaction Program 15036 - 04/08/2016
An initial supply of Trailer Hitch Platforms, part number 19333098, has been shipped to dealers to support dealer readiness to service vehicles associated with recall 15036. It is critical that dealers return trailer hitch cores as soon as possible. A...
Continental Replacement Tires - 10/02/2015
... for recall tires that are specified in the DOT ranges. Only tires that match the tire description, part number, DOT sequence and DOT production periods are part of the recall. Refer to GlobalConnect message GCUS-9-820. ...
WPC and Core Reimbursement - 01/21/2015
When a part that has a core charge is requested to be sent to the Warranty Parts Center, service agents need to get reimbursed for that core by adjusting the warranty transaction it was originally billed out on. There is not an automatic credit. When...
November 2014 Recall Update - 10/31/2014
... Diagnostic Module (SDM). Safety Recall 13139A: CNG Fuel Tank Shut-Off Solenoid Connector: The parts and service procedure in the recall bulletin have been updated. The recall applies to certain 2011-2013 Chevrolet Express and GMC Savana vehicles...
Recalls 13454, 14063, 14113 and 14133 - 05/09/2014
... depending on the VIN. Always refer to IVH for accurate information regarding open recalls by VIN. Parts required for the completion of the recalls are currently being shipped under one part number, based on the VIN number placed on the order. Dealers...
August 2014 Recall Update - 08/05/2014
... TrailBlazer EXT, GMC Envoy XL; and 2005-2007 Saab 9-7X. Dealers are instructed to inspect the part number of the door module and, if necessary, install a new door module.Noncompliance Recall 12212: Turn Signal Lamp Outage Indicator Not Working: Certain...
Paint Warranty Claims - 01/28/2014
... reimburse. There are four options when it comes to choosing the correct paint labour code. Partial color/clear coat labour codes are used when the repair needed is to correct thin or mottled paint, off color, rub through, shallow scratches, or debris...
R-1234yf Refrigerant - 07/03/2013
In June of 2012, GM released R-1234yf, part number 19260234, for use in the 2013 Cadillac XTS and ATS. Current dealer price for this refrigerant is $585.00 for a 4.5KG (4,500G) cylinder or $1.30 (per 10 gram increments). This price went into effect on...
Top 10 Things Service Advisors Should Never Do - 07/30/2013
... open recalls by investigating the vehicle history (IVH) on every vehicle that enters the service department for maintenance or repair. GM is required to furnish various state and federal government agencies with recall progress on a regular basis and...
Missed Revenue - Parts Inventory - 02/04/2010
... navigation on the icy, slippery roads. Another customer brought their vehicle in to the service department for a warranty repair on the driver's side window regulator; the window was very noisy going up and down. Yet another customer, an independent...
Transportation Damage Transaction Tips - 05/12/2010
... It can remain in pending status indefinitely.Sublet transportation damage repairs including parts supplied by the sublet company are reimbursed at dealer cost - the sublet amount cannot be marked up. Damage type code 30: Fluid Spillage, Exterior - handle...
Global Warranty Management: Syntax Errors - 08/10/2010
... (Syntax Errors)14140Examples of syntax errors include: Duplicate items not allowed: same part number used multiple times.Foreign tourist VIN field not checked: this field is selected if a vehicle is repaired by a different Business Unit other than...
Safety Recall 09049A - 04/27/2011
... replace it. The recall has been updated to address the release of the recall in phases due to part availability. The first two phases included the 2005 and 2006 model year vehicles; this version release includes the 2007 model year. The technician must...
You're Being Watched! - 06/08/2011
... reject. Correcting this reject is easy; you simply apply self-authorization code R. The difficult part is deciding whether it's the right thing to do.Self-authorization code R is necessary for rejected labour operations that are related to or the same...
Parts Reminders - 06/30/2011
1. All part names, numbers, quantities and prices are to be recorded on, or attached to the job card. 2. Non-GM parts are to be claimed in the parts field of the transaction with the reason for their use documented on the job card. The corresponding dealer...
Missed Revenue - Active Service Consulting - 01/06/2010
... up, is the most important interaction with the customer in the service transaction process. This particular part of the process can set the entire service visit up for success or failure.Did you know that the manner in which the service advisor interviews...
Authorizations and Approvals - 05/02/2012
... the repair that falls outside of the service agent's empowerment level. Approval is necessary on part warranty, including over the counter part warranty transactions; transactions requiring authorization, such as "P" for excessive parts or "E" for other...
Cores - 06/06/2012
... in the May update of the Service Policies and Procedures Manual, all warranty cores (except ESC parts) must be retained until the receipt of the transaction summary showing payment. The service agent must check for WPC requests after receiving each credit...
Handling Overlapping and Pyramiding Repairs - 05/02/2012
... a both (unique) labour operation or an add condition, select the generic operation with the second part claimed as the secondary part and the labour time as OLH. -------------------------------------------------------B4120 Front Side Door Outside Handle...
Year End Is In Sight - 10/08/2012
... Accepted Transaction Detail area. The total job card amount paid is listed, as well as the labor, parts, and net item totals for that transaction. While this is helpful for determining a labor overage or shortage, it does not provide enough detail for...
Simplifying Accessories - 10/08/2012
... installed on a vehicle at the dealership, not the assembly plant. If an accessory is meant to be part of the vehicle configuration when it is being built, the accessory is often sent to the delivering dealership before the vehicle arrives. Once the vehicle...
February 2013 Recall Update - 02/26/2013
... condition, dealers are to rework the wiring harness. The bulletin has been revised to provide the part number for the rear transmission mount bolts, which require replacement. The service procedure was also revised in the latest release of the bulletin.Noncompliance...
September 2014 Recall Update - 09/09/2014
... Injection Pump Failure: The bulletin has been updated to remove the diesel injection pump from part restriction. Dealers may order the pump from CCA using normal ordering procedures. The special coverage covers involved vehicles for a period of 11 years...
Paint Warranty Transactions - 06/19/2017
... performed by the service agents’ body shop, the warranty transaction must reflect labor and parts; submitting the total repair in the sublet net item field is not allowed. Sublet invoices are to contain the customer name, VIN, date of repair, and...
Battery Bulletin Updates - 02/20/2018
... released three bulletins related to batteries, including detail on cold battery testing (NEW), OE part numbers, battery maintenance and testing tips, and warranty replacement requirements. The bulletins are as follows: 03-06-03-004W (2/1/2018) Battery...
GM Authorization - 02/20/2018
... further review? 1. Unjustified expenses, such as other labor hours, excessive rental, additional parts, or net item expenses. All expenses associated with the repair must be documented, explained and justified. In order to provide adequate support it...
Pre-Approval Goodwill Request Changes - 07/23/2018
... Policy Related – If you want to cover a policy repair on a GM vehicle that is not part of your new vehicle franchise, it requires pre-approval from the region. Non-GM Part – The use of a non-GM part is prohibited at the dealership...
Some Warranty Parts Center Process Requirements - 12/02/2019
Bulletin 99-00-89-019 details several processes required by the Warranty Parts Center. This is a very long bulletin with many steps and details, including legal requirements, so we are going to delve into these processes with newsletter articles over...
What can you learn from a warranty transaction? - 01/04/2022
... the story of the repairs that were performed through concern, cause, and correction documentation, parts, labor operation, labor time and supporting information. The claim may also provide insight into potential warranty issues, including excess expense...
Reject of the Month - 03/21/2017
... 073: Total Other Labor Hours exceed the allowance for labor code xx. Error 072: Total parts amount exceeds the allowance for labor code xx. Error 067: Part 1234567 is not a compatible part for labor code xx. Error 240: Reject 072 is Beyond Service Agent...
... TrailBlazer EXT, GMC Envoy XL; and 2005-2007 Saab 9-7X. Dealers are instructed to inspect the part number of the door module and, if necessary, install a new door module.Noncompliance Recall 12212: Turn Signal Lamp Outage Indicator Not Working: Certain...
Paint Warranty Claims - 01/28/2014
... reimburse. There are four options when it comes to choosing the correct paint labour code. Partial color/clear coat labour codes are used when the repair needed is to correct thin or mottled paint, off color, rub through, shallow scratches, or debris...
R-1234yf Refrigerant - 07/03/2013
In June of 2012, GM released R-1234yf, part number 19260234, for use in the 2013 Cadillac XTS and ATS. Current dealer price for this refrigerant is $585.00 for a 4.5KG (4,500G) cylinder or $1.30 (per 10 gram increments). This price went into effect on...
Top 10 Things Service Advisors Should Never Do - 07/30/2013
... open recalls by investigating the vehicle history (IVH) on every vehicle that enters the service department for maintenance or repair. GM is required to furnish various state and federal government agencies with recall progress on a regular basis and...
Missed Revenue - Parts Inventory - 02/04/2010
... navigation on the icy, slippery roads. Another customer brought their vehicle in to the service department for a warranty repair on the driver's side window regulator; the window was very noisy going up and down. Yet another customer, an independent...
Transportation Damage Transaction Tips - 05/12/2010
... It can remain in pending status indefinitely.Sublet transportation damage repairs including parts supplied by the sublet company are reimbursed at dealer cost - the sublet amount cannot be marked up. Damage type code 30: Fluid Spillage, Exterior - handle...
Global Warranty Management: Syntax Errors - 08/10/2010
... (Syntax Errors)14140Examples of syntax errors include: Duplicate items not allowed: same part number used multiple times.Foreign tourist VIN field not checked: this field is selected if a vehicle is repaired by a different Business Unit other than...
Safety Recall 09049A - 04/27/2011
... replace it. The recall has been updated to address the release of the recall in phases due to part availability. The first two phases included the 2005 and 2006 model year vehicles; this version release includes the 2007 model year. The technician must...
You're Being Watched! - 06/08/2011
... reject. Correcting this reject is easy; you simply apply self-authorization code R. The difficult part is deciding whether it's the right thing to do.Self-authorization code R is necessary for rejected labour operations that are related to or the same...
Parts Reminders - 06/30/2011
1. All part names, numbers, quantities and prices are to be recorded on, or attached to the job card. 2. Non-GM parts are to be claimed in the parts field of the transaction with the reason for their use documented on the job card. The corresponding dealer...
Missed Revenue - Active Service Consulting - 01/06/2010
... up, is the most important interaction with the customer in the service transaction process. This particular part of the process can set the entire service visit up for success or failure.Did you know that the manner in which the service advisor interviews...
Authorizations and Approvals - 05/02/2012
... the repair that falls outside of the service agent's empowerment level. Approval is necessary on part warranty, including over the counter part warranty transactions; transactions requiring authorization, such as "P" for excessive parts or "E" for other...
Cores - 06/06/2012
... in the May update of the Service Policies and Procedures Manual, all warranty cores (except ESC parts) must be retained until the receipt of the transaction summary showing payment. The service agent must check for WPC requests after receiving each credit...
Handling Overlapping and Pyramiding Repairs - 05/02/2012
... a both (unique) labour operation or an add condition, select the generic operation with the second part claimed as the secondary part and the labour time as OLH. -------------------------------------------------------B4120 Front Side Door Outside Handle...
Year End Is In Sight - 10/08/2012
... Accepted Transaction Detail area. The total job card amount paid is listed, as well as the labor, parts, and net item totals for that transaction. While this is helpful for determining a labor overage or shortage, it does not provide enough detail for...
Simplifying Accessories - 10/08/2012
... installed on a vehicle at the dealership, not the assembly plant. If an accessory is meant to be part of the vehicle configuration when it is being built, the accessory is often sent to the delivering dealership before the vehicle arrives. Once the vehicle...
February 2013 Recall Update - 02/26/2013
... condition, dealers are to rework the wiring harness. The bulletin has been revised to provide the part number for the rear transmission mount bolts, which require replacement. The service procedure was also revised in the latest release of the bulletin.Noncompliance...
September 2014 Recall Update - 09/09/2014
... Injection Pump Failure: The bulletin has been updated to remove the diesel injection pump from part restriction. Dealers may order the pump from CCA using normal ordering procedures. The special coverage covers involved vehicles for a period of 11 years...
Paint Warranty Transactions - 06/19/2017
... performed by the service agents’ body shop, the warranty transaction must reflect labor and parts; submitting the total repair in the sublet net item field is not allowed. Sublet invoices are to contain the customer name, VIN, date of repair, and...
Battery Bulletin Updates - 02/20/2018
... released three bulletins related to batteries, including detail on cold battery testing (NEW), OE part numbers, battery maintenance and testing tips, and warranty replacement requirements. The bulletins are as follows: 03-06-03-004W (2/1/2018) Battery...
GM Authorization - 02/20/2018
... further review? 1. Unjustified expenses, such as other labor hours, excessive rental, additional parts, or net item expenses. All expenses associated with the repair must be documented, explained and justified. In order to provide adequate support it...
Pre-Approval Goodwill Request Changes - 07/23/2018
... Policy Related – If you want to cover a policy repair on a GM vehicle that is not part of your new vehicle franchise, it requires pre-approval from the region. Non-GM Part – The use of a non-GM part is prohibited at the dealership...
Some Warranty Parts Center Process Requirements - 12/02/2019
Bulletin 99-00-89-019 details several processes required by the Warranty Parts Center. This is a very long bulletin with many steps and details, including legal requirements, so we are going to delve into these processes with newsletter articles over...
What can you learn from a warranty transaction? - 01/04/2022
... the story of the repairs that were performed through concern, cause, and correction documentation, parts, labor operation, labor time and supporting information. The claim may also provide insight into potential warranty issues, including excess expense...
Reject of the Month - 03/21/2017
... 073: Total Other Labor Hours exceed the allowance for labor code xx. Error 072: Total parts amount exceeds the allowance for labor code xx. Error 067: Part 1234567 is not a compatible part for labor code xx. Error 240: Reject 072 is Beyond Service Agent...
Engine and Transmission Assembly Replacements - 09/27/2017
GM does not allow dealerships to replace an engine or transmission if it is more economical to repair it. The Warranty Parts Center may request these assemblies sent to their facility after transaction payment. When a complete assembly is replaced, the...
December 2015 Recall Update - 12/01/2015
... Pretensioner Locking Performance: The safety recall has been revised to include an update to the Part Information section. The kit for the Buick Encore (cocoa color) is no longer available for ordering. Dealers are to order individual components of the...
April 2015 Recall Update - 03/26/2015
... May Not Display Correct Gear: The recall bulletin has been updated to address a revision in the parts section. The transmission shift cable part numbers have been revised. The new shift cables include the clam shell (cable kit). Involved in the recall...
October 2015 Recall Update - 10/02/2015
... Module: The recall bulletin has been updated to include revisions to the service procedure and the part information sections. The requirement to inspect the new module prior to vehicle installation has been removed. The recall applies to certain 2012-2013...
Other Labor Hours - 08/22/2022
... OLH. OLH is not an extension of base time. Time involved with Technical Assistance (TAC) cannot be part of the technician’s OLH clock time. Technicians should clock off of their OLH time when they are communicating with TAC. When the TAC contact...
GM Authorization - 02/28/2023
... further review? 1. Unjustified expenses, such as other labor hours, excessive rental, additional parts, or net item expenses. All expenses associated with the repair must be documented, explained and justified. In order to provide adequate support it...
Technical Assistance - 03/23/2023
... The database contains technical service information provided by GM service and engineering departments and dealer service departments, including case closings. Technical Assistance, or TAC, is a GM department that technicians can reach out to when they...
Forum - 03/21/2023
... the terminology of "consequential damage". To code these you simply need to identify your failed part which in this instance appears to be your heater core. The tech should run time for other operations performed as a result of the damage for each component...
Forum - 04/26/2019
The replacement part warranty coverage for a dealer installed GM engine, automatic transmission or transfer case is 3 years or 100,000 miles, parts and labor. The replacement part warranty coverage for a GM engine, automatic transmission or...
May 2016 Recall Update - 04/28/2016
... bulletin has been updated to increase the population, extend the expiration date, and revise the part information section. The recall will affect an additional 525 vehicles. Involved in the recall are certain 2014 Chevrolet Silverado 1500, GMC Sierra...
What's the Cause? - 06/29/2021
Every warranty transaction submitted for reimbursement requires the cause of the failure to be part of the written story, as told by the technician repairing a customer’s vehicle. Technicians know this, it’s been a requirement forever, yet...
Missed Revenue - 05/25/2022
With current inventory shortages and shipping delays, it is unreasonable to expect that the parts department will always have the part the technician needs to repair your customer’s vehicle. In order to expedite the process, and correct your customer’s...
Cost Comparison Worksheets - 08/27/2019
... demanding a new assembly, or an out-of-town customer who has an engine or transmission problem and parts to repair are on back order. Preapproval is to be obtained by filling out the claim preapproval request found in the Dealer Aftersales Empowerment...
Documentation of Approval - 02/21/2019
We write frequently about service management approval in Warranty News because it is a critical part of warranty compliance and must be spelled out correctly on the job card. Management approval requires specific elements: signature (or initials), date,...
Re: warranty parts debits - 08/12/2011
... will tell you that since that fiasco, we have completely changed how we (I) deal with warranty parts. Each & every RO MUST have ME sign off as seeing the parts that were replaced. Then I place them in our warranty parts room on the shelf. Since then,...
March 2013 Recall Update - 03/11/2013
... and Pontiac Montana SV6 and Torrent. The special coverage is being administered in phases due to part availability. Noncompliance Recall 12209B - Turn Signal Bulb Outage Indicator Inoperative: The service procedure for the recall bulletin has been...
May 2013 Recall Update - 05/14/2013
... windows may overheat and possibly cause a fire. The recall has been updated to announce a part restriction on part number 19205538, front side door lock actuator circuit board. A TAC case must be established prior to release of the part. Upcoming...
One Labour Operation or Two? - 05/12/2010
... and what was done to correct the concern are all available for view by GM representatives. All parts used in the repair are listed and the service manager's reason for applying self-authorization is revealed in comments. None of this written data, with...
Warranty Briefs: Air Conditioning - 12/08/2017
... to make sure it is charged out and claimed correctly. When the technician uses a portion of a bulk part on a warranty repair the parts department must identify the bulk part number on the job card and entered in the parts field of the transaction. Here's...
December 2016 Recall Update - 11/29/2016
... with labor operation 6410070. Claim the applicable labor time from the LTG, with the applicable part and part handling allowance. Submit the transaction as Customer Enthusiasm. The recall will remain open in IVH. Safety Recall 14491, 14735, 15406C, 15815-02,...
September 2016 Recall Update - 08/23/2016
... 15406B: Front Passenger Air Bag Inflator: The recalls have been updated to advise dealers that part number 19205568 - front passenger air bag inflator module - has been discontinued. The part is no longer available and an alternative repair procedure...
Air Conditioning Season - 04/28/2016
... oils cannot be mixed and are not interchangeable with GM's Universal R-134a PAG oil. The parts department must accurately charge out the correct refrigerant and PAG oil on the job card. R-1234yf should be billed out with corresponding part...
Reject of the Month - 10/23/2015
... by a GM Service Manager and rejected. Transactions that must be routed for review, for example, part incompatibility issue, or OLH, or part expense that exceeds service management empowerment may be returned with the error code 122. Typically the code...
February 2017 Recall Update - 01/23/2017
Safety Recall 07035E: Engine Compartment Fire: The recall bulletin has been updated to include revisions to the part information, service procedure, and the warranty transaction information sections. A specific, required sealant has been added to aid...
Reject of the Month - 10/02/2015
... claim was handled appropriately-header information was correct, 3 C's were detailed, the correct part was indicated as the failed component, and the labor operation reflected the technician's documentation as well as the failed part. After discussion...
GM does not allow dealerships to replace an engine or transmission if it is more economical to repair it. The Warranty Parts Center may request these assemblies sent to their facility after transaction payment. When a complete assembly is replaced, the...
December 2015 Recall Update - 12/01/2015
... Pretensioner Locking Performance: The safety recall has been revised to include an update to the Part Information section. The kit for the Buick Encore (cocoa color) is no longer available for ordering. Dealers are to order individual components of the...
April 2015 Recall Update - 03/26/2015
... May Not Display Correct Gear: The recall bulletin has been updated to address a revision in the parts section. The transmission shift cable part numbers have been revised. The new shift cables include the clam shell (cable kit). Involved in the recall...
October 2015 Recall Update - 10/02/2015
... Module: The recall bulletin has been updated to include revisions to the service procedure and the part information sections. The requirement to inspect the new module prior to vehicle installation has been removed. The recall applies to certain 2012-2013...
Other Labor Hours - 08/22/2022
... OLH. OLH is not an extension of base time. Time involved with Technical Assistance (TAC) cannot be part of the technician’s OLH clock time. Technicians should clock off of their OLH time when they are communicating with TAC. When the TAC contact...
GM Authorization - 02/28/2023
... further review? 1. Unjustified expenses, such as other labor hours, excessive rental, additional parts, or net item expenses. All expenses associated with the repair must be documented, explained and justified. In order to provide adequate support it...
Technical Assistance - 03/23/2023
... The database contains technical service information provided by GM service and engineering departments and dealer service departments, including case closings. Technical Assistance, or TAC, is a GM department that technicians can reach out to when they...
Forum - 03/21/2023
... the terminology of "consequential damage". To code these you simply need to identify your failed part which in this instance appears to be your heater core. The tech should run time for other operations performed as a result of the damage for each component...
Forum - 04/26/2019
The replacement part warranty coverage for a dealer installed GM engine, automatic transmission or transfer case is 3 years or 100,000 miles, parts and labor. The replacement part warranty coverage for a GM engine, automatic transmission or...
May 2016 Recall Update - 04/28/2016
... bulletin has been updated to increase the population, extend the expiration date, and revise the part information section. The recall will affect an additional 525 vehicles. Involved in the recall are certain 2014 Chevrolet Silverado 1500, GMC Sierra...
What's the Cause? - 06/29/2021
Every warranty transaction submitted for reimbursement requires the cause of the failure to be part of the written story, as told by the technician repairing a customer’s vehicle. Technicians know this, it’s been a requirement forever, yet...
Missed Revenue - 05/25/2022
With current inventory shortages and shipping delays, it is unreasonable to expect that the parts department will always have the part the technician needs to repair your customer’s vehicle. In order to expedite the process, and correct your customer’s...
Cost Comparison Worksheets - 08/27/2019
... demanding a new assembly, or an out-of-town customer who has an engine or transmission problem and parts to repair are on back order. Preapproval is to be obtained by filling out the claim preapproval request found in the Dealer Aftersales Empowerment...
Documentation of Approval - 02/21/2019
We write frequently about service management approval in Warranty News because it is a critical part of warranty compliance and must be spelled out correctly on the job card. Management approval requires specific elements: signature (or initials), date,...
Re: warranty parts debits - 08/12/2011
... will tell you that since that fiasco, we have completely changed how we (I) deal with warranty parts. Each & every RO MUST have ME sign off as seeing the parts that were replaced. Then I place them in our warranty parts room on the shelf. Since then,...
March 2013 Recall Update - 03/11/2013
... and Pontiac Montana SV6 and Torrent. The special coverage is being administered in phases due to part availability. Noncompliance Recall 12209B - Turn Signal Bulb Outage Indicator Inoperative: The service procedure for the recall bulletin has been...
May 2013 Recall Update - 05/14/2013
... windows may overheat and possibly cause a fire. The recall has been updated to announce a part restriction on part number 19205538, front side door lock actuator circuit board. A TAC case must be established prior to release of the part. Upcoming...
One Labour Operation or Two? - 05/12/2010
... and what was done to correct the concern are all available for view by GM representatives. All parts used in the repair are listed and the service manager's reason for applying self-authorization is revealed in comments. None of this written data, with...
Warranty Briefs: Air Conditioning - 12/08/2017
... to make sure it is charged out and claimed correctly. When the technician uses a portion of a bulk part on a warranty repair the parts department must identify the bulk part number on the job card and entered in the parts field of the transaction. Here's...
December 2016 Recall Update - 11/29/2016
... with labor operation 6410070. Claim the applicable labor time from the LTG, with the applicable part and part handling allowance. Submit the transaction as Customer Enthusiasm. The recall will remain open in IVH. Safety Recall 14491, 14735, 15406C, 15815-02,...
September 2016 Recall Update - 08/23/2016
... 15406B: Front Passenger Air Bag Inflator: The recalls have been updated to advise dealers that part number 19205568 - front passenger air bag inflator module - has been discontinued. The part is no longer available and an alternative repair procedure...
Air Conditioning Season - 04/28/2016
... oils cannot be mixed and are not interchangeable with GM's Universal R-134a PAG oil. The parts department must accurately charge out the correct refrigerant and PAG oil on the job card. R-1234yf should be billed out with corresponding part...
Reject of the Month - 10/23/2015
... by a GM Service Manager and rejected. Transactions that must be routed for review, for example, part incompatibility issue, or OLH, or part expense that exceeds service management empowerment may be returned with the error code 122. Typically the code...
February 2017 Recall Update - 01/23/2017
Safety Recall 07035E: Engine Compartment Fire: The recall bulletin has been updated to include revisions to the part information, service procedure, and the warranty transaction information sections. A specific, required sealant has been added to aid...
Reject of the Month - 10/02/2015
... claim was handled appropriately-header information was correct, 3 C's were detailed, the correct part was indicated as the failed component, and the labor operation reflected the technician's documentation as well as the failed part. After discussion...
Reject of the Month - 04/28/2015
... agent installed option for the wheel lock package. The claim was submitted with the appropriate part and labor operation at no charge. The warranty administrator failed to select the "Service Agent Installed Option" radio button, so GWM processed the...
Delivery Receipts - 06/02/2015
... inspection and specified time constraints. In the past, all delivery receipts were a two-part paper form that allowed for a carrier copy and a dealership copy. Many carriers have now adopted the e-Pod delivery process that replaces the paper delivery...
Reject of the Month - 08/05/2014
What do the following five reject codes have in common?Code 7: Tire Warranty Pre-Authorization Not FoundCode 65: Part Amount for Part Number X Exceeds GM Parts PriceCode 81: Base Labour Hours Exceed the Allowance for Labour Code XCode 103: The Job Card...
Reject of the Month - 07/01/2014
... seat belt retractor. After receiving several claim rejects with error code 072-total parts amount exceeds the allowance for labour code and error code 067-part is not a compatible part for labour code, the warranty administrator felt there was either...
Full Disclosure - 02/27/2014
Any time a service agent modifies a vehicle prior to the sale, or installs an accessory or part not supplied by GM, it must be disclosed to the customer. This disclosure must be documented on the customer's sales agreement, including the statement that...
24 Month Warranty - 04/22/2019
On April 1, 2018 GM changed the warranty on Service Replacement parts from 12 months, unlimited miles to 24 months, unlimited miles. This warranty is for both installed parts and parts that are sold over the counter. Since this change is now a year old,...
May 2018 Recall Update - 04/23/2018
... The correction statement within the bulletin has been updated to add additional detail to the parts section and to provide a caution statement in the service procedure. Dealers are to only replace the Passenger Presence Module if it is non-functional....
Administrative Allowance - 06/23/2020
When it comes to revenue in your service department, every dollar counts. Warranty claims processing is a system of policies, procedures, and sometimes infrequent occurrences that involve other departments providing the right information, and because...
CONSEQUENTIAL DAMAGE PARTS EXCEED - 06/18/2019
... being a consequential damaged component; but nothing seems to directly say that in an instance of parts exceed if management authorization is also exempt due to the claim of consequential damage. I am very curious if this is the case becuase using common...
Forum - 10/18/2019
Very unusual scenario! My initial reaction: honor the original OTC part warranty with the independant garage (including providing them with the replacement part). This scenario is so unique that I have included it in the upcoming edition of...
Forum - 08/29/2019
Part number 19241817: front brake rotor Part number 19255495: rear brake rotor A different rotor was replaced on the most recent visit.
Forum - 07/20/2018
Thanks for the responses! In this reject scenario, the part quantity is 1 with price per unit of $3.22 (one gallon services two vehicles, so only 1/2 of the gallon of Pre-Mix coolant is claimed) as annawarranty mentioned. If concentrate is charged out,...
What Would You Do - 09/18 - 08/20/2018
... and the new component was ordered from the ESC. The customer was advised that the service department would be in contact once the part arrived to schedule a return visit for installation. Since an electronic exchange component was ordered, the job card...
Forum - 10/17/2018
... I posted. Sadly, my original answer still stands. That sounds like a ZPTC and programming is not part of that type of claim. The worst part is, if they screwed up the module by not programming it properly the whole thing should be on the other shop....
Did you know? - 11/15/2018
... of ContentsNext Previous Table of Contents Next Print Current Page 4 - Warranty Parts Center / Parts Return Policy 4.6 - Reimbursement of Service Agent Expense for WPC ReturnsReimbursement of Service Agent Expense for WPC ReturnsThe following...
Forum - 01/10/2022
In regards to parts expediting and rental, the most current limitations are listed in the Courtesy Transportation bulletin, 07-00-89-037R: A maximum of 3 calendar days rental is allowed when expenses incurred for obtaining a part locally are also being...
Forum - 04/13/2021
... would have no bearing in this instance because of the opcode restriction. Since you indicated the part numbers are the same, I would check the catalog to be sure that they are supposed to be the same part numbers just to be 100% sure....
Forum - 04/17/2020
Certain components may be requested by the WPC through the Special Part Request Process, such as through the new model exchange parts program (including engines, transmissions, Volt, Spark, or hybrid batteries). Special Part Return Requests are...
PIP5896A Vette Engine exchange - 08/11/2023
... gmwpc.com which does not seem to valid. Also, do you know if the claim will reject with no part listed on claim? PQC sends out a direct replacement and no part is billed. We only get an exchange allowance. Update: correct...
What Would You Do? - 10/23 - 09/26/2023
... right front headlamp assembly, hood, and the right fender. The sublet invoice included $1,776 in parts, $1,133 in sublet/miscellaneous expenses, $1,550 in body and refinish labor and $400 in paint and materials. It was necessary for the sublet facility...
What Would You Do? - 08/23 - 07/25/2023
... Service Guarantee (LSG) for the component.In June 2023, the vehicle was brought into the service department to address a hesitation concern. The technician diagnosed and identified a failure with the fuel pump. The pump was replaced under the customer’s...
WARRANTY ADMINISTRATOR - 02/09/2023
Hello My name is Jennifer and I am the Warranty Administrator at Heidebreicht Chevrolet. I have a part ticket for a sensor that was purchased over the counter in January 2023, the customer returned the sensor in February, we have the failed sensor,...
Forum - 02/10/2023
... just code the transaction ZPTC, make sure your labor field is zero, find your opcode, put the part number in your parts section and when your DMS prompts you just enter the original invoice date and invoice number. You do not need to fill in the odometer...
MOPAR Claim - 09/25/2007
HOW DO I PROCESS A MOPAR CLAIM WHERE WE DIDN'T REPLACE THE PART? FOR EXAMPLE WE HAVE A CLAIM WHERE WE REPLACED THE BATTERY HARNESS (CP) CAME TO FIND OUT FACTORY HAD CROSSED THE WIRES IN THE CONNECTOR, INSTEAD OF PULLNG OUT HARNESS AND ORDERING NEW ONE...
Brake Pad Replacement - 09/19/2007
Most technicans will turn rotors as part of a "brake job" that includes replacing brake pads as a maintenance service. If the vehicle is still under warranty, does anybody feel it is OK to run the pads as CP but run H0127 as a warranty claim for labor...
... agent installed option for the wheel lock package. The claim was submitted with the appropriate part and labor operation at no charge. The warranty administrator failed to select the "Service Agent Installed Option" radio button, so GWM processed the...
Delivery Receipts - 06/02/2015
... inspection and specified time constraints. In the past, all delivery receipts were a two-part paper form that allowed for a carrier copy and a dealership copy. Many carriers have now adopted the e-Pod delivery process that replaces the paper delivery...
Reject of the Month - 08/05/2014
What do the following five reject codes have in common?Code 7: Tire Warranty Pre-Authorization Not FoundCode 65: Part Amount for Part Number X Exceeds GM Parts PriceCode 81: Base Labour Hours Exceed the Allowance for Labour Code XCode 103: The Job Card...
Reject of the Month - 07/01/2014
... seat belt retractor. After receiving several claim rejects with error code 072-total parts amount exceeds the allowance for labour code and error code 067-part is not a compatible part for labour code, the warranty administrator felt there was either...
Full Disclosure - 02/27/2014
Any time a service agent modifies a vehicle prior to the sale, or installs an accessory or part not supplied by GM, it must be disclosed to the customer. This disclosure must be documented on the customer's sales agreement, including the statement that...
24 Month Warranty - 04/22/2019
On April 1, 2018 GM changed the warranty on Service Replacement parts from 12 months, unlimited miles to 24 months, unlimited miles. This warranty is for both installed parts and parts that are sold over the counter. Since this change is now a year old,...
May 2018 Recall Update - 04/23/2018
... The correction statement within the bulletin has been updated to add additional detail to the parts section and to provide a caution statement in the service procedure. Dealers are to only replace the Passenger Presence Module if it is non-functional....
Administrative Allowance - 06/23/2020
When it comes to revenue in your service department, every dollar counts. Warranty claims processing is a system of policies, procedures, and sometimes infrequent occurrences that involve other departments providing the right information, and because...
CONSEQUENTIAL DAMAGE PARTS EXCEED - 06/18/2019
... being a consequential damaged component; but nothing seems to directly say that in an instance of parts exceed if management authorization is also exempt due to the claim of consequential damage. I am very curious if this is the case becuase using common...
Forum - 10/18/2019
Very unusual scenario! My initial reaction: honor the original OTC part warranty with the independant garage (including providing them with the replacement part). This scenario is so unique that I have included it in the upcoming edition of...
Forum - 08/29/2019
Part number 19241817: front brake rotor Part number 19255495: rear brake rotor A different rotor was replaced on the most recent visit.
Forum - 07/20/2018
Thanks for the responses! In this reject scenario, the part quantity is 1 with price per unit of $3.22 (one gallon services two vehicles, so only 1/2 of the gallon of Pre-Mix coolant is claimed) as annawarranty mentioned. If concentrate is charged out,...
What Would You Do - 09/18 - 08/20/2018
... and the new component was ordered from the ESC. The customer was advised that the service department would be in contact once the part arrived to schedule a return visit for installation. Since an electronic exchange component was ordered, the job card...
Forum - 10/17/2018
... I posted. Sadly, my original answer still stands. That sounds like a ZPTC and programming is not part of that type of claim. The worst part is, if they screwed up the module by not programming it properly the whole thing should be on the other shop....
Did you know? - 11/15/2018
... of ContentsNext Previous Table of Contents Next Print Current Page 4 - Warranty Parts Center / Parts Return Policy 4.6 - Reimbursement of Service Agent Expense for WPC ReturnsReimbursement of Service Agent Expense for WPC ReturnsThe following...
Forum - 01/10/2022
In regards to parts expediting and rental, the most current limitations are listed in the Courtesy Transportation bulletin, 07-00-89-037R: A maximum of 3 calendar days rental is allowed when expenses incurred for obtaining a part locally are also being...
Forum - 04/13/2021
... would have no bearing in this instance because of the opcode restriction. Since you indicated the part numbers are the same, I would check the catalog to be sure that they are supposed to be the same part numbers just to be 100% sure....
Forum - 04/17/2020
Certain components may be requested by the WPC through the Special Part Request Process, such as through the new model exchange parts program (including engines, transmissions, Volt, Spark, or hybrid batteries). Special Part Return Requests are...
PIP5896A Vette Engine exchange - 08/11/2023
... gmwpc.com which does not seem to valid. Also, do you know if the claim will reject with no part listed on claim? PQC sends out a direct replacement and no part is billed. We only get an exchange allowance. Update: correct...
What Would You Do? - 10/23 - 09/26/2023
... right front headlamp assembly, hood, and the right fender. The sublet invoice included $1,776 in parts, $1,133 in sublet/miscellaneous expenses, $1,550 in body and refinish labor and $400 in paint and materials. It was necessary for the sublet facility...
What Would You Do? - 08/23 - 07/25/2023
... Service Guarantee (LSG) for the component.In June 2023, the vehicle was brought into the service department to address a hesitation concern. The technician diagnosed and identified a failure with the fuel pump. The pump was replaced under the customer’s...
WARRANTY ADMINISTRATOR - 02/09/2023
Hello My name is Jennifer and I am the Warranty Administrator at Heidebreicht Chevrolet. I have a part ticket for a sensor that was purchased over the counter in January 2023, the customer returned the sensor in February, we have the failed sensor,...
Forum - 02/10/2023
... just code the transaction ZPTC, make sure your labor field is zero, find your opcode, put the part number in your parts section and when your DMS prompts you just enter the original invoice date and invoice number. You do not need to fill in the odometer...
MOPAR Claim - 09/25/2007
HOW DO I PROCESS A MOPAR CLAIM WHERE WE DIDN'T REPLACE THE PART? FOR EXAMPLE WE HAVE A CLAIM WHERE WE REPLACED THE BATTERY HARNESS (CP) CAME TO FIND OUT FACTORY HAD CROSSED THE WIRES IN THE CONNECTOR, INSTEAD OF PULLNG OUT HARNESS AND ORDERING NEW ONE...
Brake Pad Replacement - 09/19/2007
Most technicans will turn rotors as part of a "brake job" that includes replacing brake pads as a maintenance service. If the vehicle is still under warranty, does anybody feel it is OK to run the pads as CP but run H0127 as a warranty claim for labor...
2007 CHEV TAHOE (OP CODE HELP) - 01/28/2008
I HAVE A 2007 TAHOE - VIN#1GNFK13017R151660 WE REPLACED A T.C.C.M. PT#24243086 NOTHING SEEMS TO MATCH LOOKING THRU "PART GROUP LISTING" - ALSO I WAS WONDERING IF THERE IS A LISTING OF ABRIEVATIONS ALONG WITH WHAT ELSE THE PART MAY BE CALLED (BECAUSE I...
Re: RO'S WITH PARTS ON ORDER - 12/20/2007
A repair order will stay open if a tech has diagnosed it and flagged some DG time on the RO. If a part was ordered and the tech flagged no DG time the RO gets closed. How can your parts dept bill something out before they even have it in hand? We order...
Re: GLOBAL WARRANTY - 08/21/2008
... are ok. I have already taken them all. They are really easily. They are laid out as 1 WBT for parts, 1 WBT for service consultants, 1 WBT for techs and 1 WBT which includes all of them for warranty adm. They just kind of take you through things, give...
Re: DUAL HEADREST DVD - 12/12/2008
[quote] Shannon: How does that work to get the $$? Do you have to submit something, etc. I don't think my parts manager knows either. [/quote] You can verify a reimbursement by going to GM EPIC then go under invoise and put the VIN in as the control...
Re: POWER TRAIN QUESTION - 11/20/2009
There does appear to be a disconnect between the technician documentation and the part used in the repair. The part used is from the transmission group - trans fluid cooler pipe fitting seal. The following operation may be appropriate... Seals, Cooler...
Re: Parts Missing From LPO Add-on DVD headrests - 11/20/2009
[quote] Kimbo: We had a part missing from an accessory DVD kit for a Traverse, which we had to order. Anyone have any idea on how to submit a claim on this? Missing part was a relay. Thanks, kimbo [/quote] Submit for the missing relay on a warranty...
Re: PARTS EXPEDITE FROM ANOTHER DEALER - 03/04/2010
... and G_0000050657 03/02/2010. They have some information in them that should help with the part expediting. If you look at the first message under Net Item Transaction Submission and WPC Administrative Code Z7200 and in the second message under Part...
Re: CLAIMING BRAKE PADS LIFETIME WARRANTY ON GLOBAL WARRANTY CLAIM - 02/08/2010
[quote] Christalyn: I am having trouble submitting a claim for pads only. The pads are covered by the lifetime part warranty but I do not know how this translates in global. I tried to put it in under zreg for the part only and was unsuccessfaul any...
Chrome Wheel Supplier questions - 05/03/2010
Our part manager has been getting replacement wheels from a company called Keystone. They do not use GM part numbers, but supposedly the parts are "reconditioned" original GM parts. I have been claiming these in the miscellaneous field at cost (I was...
1993 CORVETTE - DISTRIBUTOR ISSUE - 04/28/2010
... PURCHASED A "AC DELCO"/DISTRIBUTOR FROM OUTSIDE SOURCE ON 4/22/"09" WHICH I HAVE A COPY OF, THE PART WAS INSTALLED BY ANOTHER OUTSIDE SOURCE 4/28/"09" WHICH I HAVE A COPY OF --- THEN BROUGHT TO US ON 4/26/"10" WITH A CRANK BUT NO START CONCERN ------...
Re: Taking a Poll - 04/12/2010
... so 10ish for Chevy and maybe 10 for our Volvo store. 6. What do you think is the most difficult part of your job? Like everyone else-getting proper documentation! 7. What do you think is the easiest part of your job? Submitting the claims, reconciling...
HELP... I....can't.... think.... - 07/28/2010
On part returns we used to be able to claim .3 for part and .2 for ro only.... z7200. I am not remembering if I read how to claim this in globalwarranty.... sigh. Anyone know how? I got an error stating: Error 903 : Vehicle not compatible with Labour...
Parts Missing From LPO Add-on DVD headrests - 11/18/2009
We had a part missing from an accessory DVD kit for a Traverse, which we had to order. Anyone have any idea on how to submit a claim on this? Missing part was a relay. Thanks, kimbo
Re: BATTERY PRICING - 07/16/2009
Parts should be cross refrencing the pricing sheet and charging out with GM part# and correct pricing. --If the part is found damage before installed it should go back to parts and parts does the return on it. Should NOT be a Claim Type B. Only time ...
Re: PARTS PRICING DISPUTE - 07/14/2009
If I remember my parts dept days correctly, the quanity of 10 could be the case quanity that the parts dept gets when they order. But the part number description on EPIC shows 10 ml. GM Part Number: 89021297 ADHESIVE,THREADLOCKER HI TEMP/HI STREN...
AFTERMARKET ROTORS - 05/12/2009
... that if we use aftermarket we MUST provide a disclosure form stating there is NO warranty on the part. Is there anything that does cover an aftermarket part? My service manager says there is....
Re: labor op - 08/16/2011
I'm not finding that part number in EPIC.... can you give me a little more info on the pipe? Where is it located? I found J5472 Fuel Line Replacement - Engine LABOR TIME: 6.9 but have no idea based on the part number you gave if I'm anywhere cl...
Re: Goodwill for radio - 07/22/2011
... least ours won't :-) Bulletin: 05-00-89-045B: Dealers must notify ESCs of the goodwill at time of part order and provide the name of the person authorizing the goodwill. Electronic Service Centers are not able to change transactions from customer pay...
Recall 10282/PCM - 06/27/2011
... action required - lot #".... so now the cust has a "legal copy" stating we replaced the PCM, the part is charged out & I can only claim .2/no furthur action required I have back flagged the tech (so that solves that), but I have a part charged & a story...
Re: Parts Warranty - 02/28/2014
Hello! The part would be covered by the 12/unlimited parts warranty (the new part warranty term of 12/unlimited went into effect on 1/1/13). The GM Dealer Replacement Parts Warranty Quick Reference Chart is another helpful tool - available in the P&P...
Re: CURIOUS ABOUT PAY - 01/25/2012
... let them get away with. I handle 3 different manufacturers Chevy, Volvo, Suzuki) and went from part time (for about 15 years)to full time one year ago. I was receiving a flat "fee" for my services as part time and a clean schedule bonus. They asked...
Re: Special Coverage #11135 - 08/08/2012
[quote] GMNL09526: [quote] jbarlow11: I haven't done this one yet, but that part number would be claimed the first time only to pay for the tool kit required to perform the campaign and then the tools are reused each time. If I was submitting this I...
Re: WPC returns - 04/18/2012
... at least two copies. One you must highlight the transaction number and that goes back with the part and then I keep a copy with the job card signed by the parts department showing they got the request. Then there's a small box that shows up for the...
Re: Closest Available Labor Operation - 07/14/2015
... since the repair does directly involve the fog lamp's status. You do not always have to have a part to make a repair of a component or part. A good example is if a rear wiper arm gets loose but merely needs its fastener tightened, you would use the replace...
Forum - 02/08/2017
... has been posted - Reference Number GCUS-9-3545 dated 2/8/2017: “Both the oil and filter part numbers should be submitted in the Parts field of the transaction. If bulk oil was used, the dealer must submit the appropriate bulk part number. In the...
I HAVE A 2007 TAHOE - VIN#1GNFK13017R151660 WE REPLACED A T.C.C.M. PT#24243086 NOTHING SEEMS TO MATCH LOOKING THRU "PART GROUP LISTING" - ALSO I WAS WONDERING IF THERE IS A LISTING OF ABRIEVATIONS ALONG WITH WHAT ELSE THE PART MAY BE CALLED (BECAUSE I...
Re: RO'S WITH PARTS ON ORDER - 12/20/2007
A repair order will stay open if a tech has diagnosed it and flagged some DG time on the RO. If a part was ordered and the tech flagged no DG time the RO gets closed. How can your parts dept bill something out before they even have it in hand? We order...
Re: GLOBAL WARRANTY - 08/21/2008
... are ok. I have already taken them all. They are really easily. They are laid out as 1 WBT for parts, 1 WBT for service consultants, 1 WBT for techs and 1 WBT which includes all of them for warranty adm. They just kind of take you through things, give...
Re: DUAL HEADREST DVD - 12/12/2008
[quote] Shannon: How does that work to get the $$? Do you have to submit something, etc. I don't think my parts manager knows either. [/quote] You can verify a reimbursement by going to GM EPIC then go under invoise and put the VIN in as the control...
Re: POWER TRAIN QUESTION - 11/20/2009
There does appear to be a disconnect between the technician documentation and the part used in the repair. The part used is from the transmission group - trans fluid cooler pipe fitting seal. The following operation may be appropriate... Seals, Cooler...
Re: Parts Missing From LPO Add-on DVD headrests - 11/20/2009
[quote] Kimbo: We had a part missing from an accessory DVD kit for a Traverse, which we had to order. Anyone have any idea on how to submit a claim on this? Missing part was a relay. Thanks, kimbo [/quote] Submit for the missing relay on a warranty...
Re: PARTS EXPEDITE FROM ANOTHER DEALER - 03/04/2010
... and G_0000050657 03/02/2010. They have some information in them that should help with the part expediting. If you look at the first message under Net Item Transaction Submission and WPC Administrative Code Z7200 and in the second message under Part...
Re: CLAIMING BRAKE PADS LIFETIME WARRANTY ON GLOBAL WARRANTY CLAIM - 02/08/2010
[quote] Christalyn: I am having trouble submitting a claim for pads only. The pads are covered by the lifetime part warranty but I do not know how this translates in global. I tried to put it in under zreg for the part only and was unsuccessfaul any...
Chrome Wheel Supplier questions - 05/03/2010
Our part manager has been getting replacement wheels from a company called Keystone. They do not use GM part numbers, but supposedly the parts are "reconditioned" original GM parts. I have been claiming these in the miscellaneous field at cost (I was...
1993 CORVETTE - DISTRIBUTOR ISSUE - 04/28/2010
... PURCHASED A "AC DELCO"/DISTRIBUTOR FROM OUTSIDE SOURCE ON 4/22/"09" WHICH I HAVE A COPY OF, THE PART WAS INSTALLED BY ANOTHER OUTSIDE SOURCE 4/28/"09" WHICH I HAVE A COPY OF --- THEN BROUGHT TO US ON 4/26/"10" WITH A CRANK BUT NO START CONCERN ------...
Re: Taking a Poll - 04/12/2010
... so 10ish for Chevy and maybe 10 for our Volvo store. 6. What do you think is the most difficult part of your job? Like everyone else-getting proper documentation! 7. What do you think is the easiest part of your job? Submitting the claims, reconciling...
HELP... I....can't.... think.... - 07/28/2010
On part returns we used to be able to claim .3 for part and .2 for ro only.... z7200. I am not remembering if I read how to claim this in globalwarranty.... sigh. Anyone know how? I got an error stating: Error 903 : Vehicle not compatible with Labour...
Parts Missing From LPO Add-on DVD headrests - 11/18/2009
We had a part missing from an accessory DVD kit for a Traverse, which we had to order. Anyone have any idea on how to submit a claim on this? Missing part was a relay. Thanks, kimbo
Re: BATTERY PRICING - 07/16/2009
Parts should be cross refrencing the pricing sheet and charging out with GM part# and correct pricing. --If the part is found damage before installed it should go back to parts and parts does the return on it. Should NOT be a Claim Type B. Only time ...
Re: PARTS PRICING DISPUTE - 07/14/2009
If I remember my parts dept days correctly, the quanity of 10 could be the case quanity that the parts dept gets when they order. But the part number description on EPIC shows 10 ml. GM Part Number: 89021297 ADHESIVE,THREADLOCKER HI TEMP/HI STREN...
AFTERMARKET ROTORS - 05/12/2009
... that if we use aftermarket we MUST provide a disclosure form stating there is NO warranty on the part. Is there anything that does cover an aftermarket part? My service manager says there is....
Re: labor op - 08/16/2011
I'm not finding that part number in EPIC.... can you give me a little more info on the pipe? Where is it located? I found J5472 Fuel Line Replacement - Engine LABOR TIME: 6.9 but have no idea based on the part number you gave if I'm anywhere cl...
Re: Goodwill for radio - 07/22/2011
... least ours won't :-) Bulletin: 05-00-89-045B: Dealers must notify ESCs of the goodwill at time of part order and provide the name of the person authorizing the goodwill. Electronic Service Centers are not able to change transactions from customer pay...
Recall 10282/PCM - 06/27/2011
... action required - lot #".... so now the cust has a "legal copy" stating we replaced the PCM, the part is charged out & I can only claim .2/no furthur action required I have back flagged the tech (so that solves that), but I have a part charged & a story...
Re: Parts Warranty - 02/28/2014
Hello! The part would be covered by the 12/unlimited parts warranty (the new part warranty term of 12/unlimited went into effect on 1/1/13). The GM Dealer Replacement Parts Warranty Quick Reference Chart is another helpful tool - available in the P&P...
Re: CURIOUS ABOUT PAY - 01/25/2012
... let them get away with. I handle 3 different manufacturers Chevy, Volvo, Suzuki) and went from part time (for about 15 years)to full time one year ago. I was receiving a flat "fee" for my services as part time and a clean schedule bonus. They asked...
Re: Special Coverage #11135 - 08/08/2012
[quote] GMNL09526: [quote] jbarlow11: I haven't done this one yet, but that part number would be claimed the first time only to pay for the tool kit required to perform the campaign and then the tools are reused each time. If I was submitting this I...
Re: WPC returns - 04/18/2012
... at least two copies. One you must highlight the transaction number and that goes back with the part and then I keep a copy with the job card signed by the parts department showing they got the request. Then there's a small box that shows up for the...
Re: Closest Available Labor Operation - 07/14/2015
... since the repair does directly involve the fog lamp's status. You do not always have to have a part to make a repair of a component or part. A good example is if a rear wiper arm gets loose but merely needs its fastener tightened, you would use the replace...
Forum - 02/08/2017
... has been posted - Reference Number GCUS-9-3545 dated 2/8/2017: “Both the oil and filter part numbers should be submitted in the Parts field of the transaction. If bulk oil was used, the dealer must submit the appropriate bulk part number. In the...
Forum - 02/14/2017
... state we are suppose to enter the cost into net items? ive been entering the items into the parts feild with cost, and they have been paying for the most part. im just wondering where there is a breakdown of information? for instance...
selecting the correct cause and damage codes - 08/30/2016
... it's sometimes hard to distinguish if the failed component should be coded as a Rotating Part? Or maybe it's just a Module/Component?? Just what does 'Resonance/From Foreign Part' mean anyway?? Perhaps some examples would be helpful. Just a suggest...
What Would You Do - 02/18 - 01/22/2018
... case gasket, refilled fluids, and programmed the TCM. The transaction was submitted for parts and labor to replace the transmission assembly under the powertrain warranty, as well as the 3-day rental expense. The service manager also approved submission...
Forum - 06/05/2017
... component/components, utilize the labor operationassociated with the source component (casual part). All parts and labor associated would be claimed on the same transaction, utilizing OLH asnecessary to cover the labor for repair/replacement of the subsequently...
Giant Claim- Need help! - 10/03/2017
... much its been here for awhile and GM engineering has had our tech putting an endless amount of parts on this truck ranging from a torque converter, a transmission and then we had to part warranty some parts from the transmission that were bad,...
Transportation Transactions - How to Handle an Add Credit - 03/11/2010
... transaction.If a transportation transaction is submitted and accepted then later discovered that a part, labour, or a net item was left off of the original transaction, the DBC must be contacted, choosing the prompt for service. You will be asked if...
Warranty Analysis: Report Generator - 08/10/2010
... Generator option within Analyze Warranty to run specific reports including the following: Causal part count - allows the user to pull all the parts and corresponding quantity of replacements by part number in the last three months. Management may utilize...
Certified Elite Program - 06/08/2011
... more quickly and with less effort. The following are the expectations GM has established to be a part of this select program:New Vehicle Customer Retention - To hit this target, your new vehicle customer retention must be at 36% or greater. When you...
Staying one Step Ahead of Recalls - 01/19/2011
... or system. On occasion, when a recall or campaign is performed it is discovered that additional parts have been damaged due to the failure outline in the campaign. If the failed part requires no additional time beyond what is provided in the campaign,...
Warranty Awareness - 03/10/2011
Everyone plays a part in warranty revenue - We all know that warranty can be complicated and frustrating at times. One of the most challenging parts of warranty is understanding who carries what responsibility in the warranty process. Everyone in the...
Special Parts Return - 07/03/2013
We're all familiar with the Warranty Parts Center and the process where GM requests certain parts be returned for examination to better understand and help resolve product issues. There is also a parts return program that GM refers to as "Special Parts...
Reject of the month: Net Item Expense - 04/12/2013
... filling the customer's fuel tank and washing the truck for customer satisfaction due to the part being on back order for 15 days. The expense for the fuel fill and wash was $78.50.The claim was submitted with labour operation L1200. The $78.50 was entered...
GMPP Rental Vehicle Claims - 08/09/2012
... work not covered by the customer's contract that may keep the customer's vehicle in the service department longer. Rental may not be extended for the customer's convenience.Rentals are authorized for the actual time it takes to repair the vehicle, up...
Policy Decisions with Electronic Exchange Components - 01/24/2013
... and instrument clusters, are ordered through GM authorized Electronic Service Centers. Once the part number is determined via Tech II or from the unit itself, a call is made to the service agent's preferred center and the component is sent at no charge,...
GMPP Common Rejects - 04/13/2012
... coverage of a bulletin specific labour operation through Cares Online.Reject Codes 842: Service Part Replacement-part & labour found on job card / 228 & 229: Repeat Repair labour code on job card is related to labour code: These reject codes...
Mileage In/Mileage Out - 08/09/2011
Part of the job card write up process is to enter the vehicle's current mileage. Are technicians required to document the mileage out? It's not stated anywhere that mileage out is a GM requirement for warranty repairs, but there are definitely good reasons ...
2013 Policy & Procedure Update - 06/19/2013
... the limited warranty information for GM Service Replacement Powertrain & Chevrolet Performance Parts for engines, engine components, transmissions, transmission components and transfer cases. Article 1.1.4: GM Customer Care and Aftersales replaced...
Forum - 01/03/2018
The only bulletin I have found with any kind of list is 15-00-89-005, Essential Tools that Include Consumable Parts. These fall outside the definition of shop supplies and can be submitted for. 1.2.2.15 in P&P Shop Supplies...
Re: USING EPIC HELP FIND LABOR OP - 04/10/2012
Your instructor was correct. You can look up labor operations if you know the part group number. EPIC will provide that number. Go into EPIC, Pricing (2nd item) and input the part number. You will get the group number, dealer cost, trade price and...
Converter Labor Operation - 12/04/2007
... time performing diagnosis. ADD: 0.0-0.3 With Convertible ADD: 0.3 Although, based on the part number this part is an exhaust manifold (GM Part Number: 12618544 MANIFOLD ASM-EXH (W/ 3WAY CTLTC CONV))- Information from GM EPIC. ...
Shop Supplies and Waste Disposal Fees - 05/23/2023
Shop supplies, materials, and waste disposal fees incurred in conjunction with the performance of warranty repairs are part of the dealership’s overall fixed operation expense and are not considered for reimbursement as part of a warranty transaction....
Warranty Completion Date - 06/20/2022
... step in helping GM reduce vehicle repurchase (buyback) due to prolonged days in the service department for warranty repairs. With part availability still an issue, it can be easier than ever for a customer to qualify for a repurchase/buyback in situations...
PRA Process-New Restrictions - 07/27/2022
... upper control arms. The CSMT app may be used by any member of the dealer’s service department team as determined necessary by service management. The app is the required method to process Pre-Repair Authorization (PRA) requests and is available...
Forum - 01/26/2024
... the service regeneration test. There may be another but here is my take. If they are replacing a part, it is very likely that the service regen is part of the service procedure for replacing that component. If it is included ANYWHERE in the text of the...
Disclosure for Non-GM Parts & Accessories - 04/29/2020
Thinking of installing non-GM parts or accessories on your customer’s new or used vehicle? While it may seem perfectly okay to do so, there are some pretty serious warnings that are outlined in the Policies and Procedures manual that your customer...
... state we are suppose to enter the cost into net items? ive been entering the items into the parts feild with cost, and they have been paying for the most part. im just wondering where there is a breakdown of information? for instance...
selecting the correct cause and damage codes - 08/30/2016
... it's sometimes hard to distinguish if the failed component should be coded as a Rotating Part? Or maybe it's just a Module/Component?? Just what does 'Resonance/From Foreign Part' mean anyway?? Perhaps some examples would be helpful. Just a suggest...
What Would You Do - 02/18 - 01/22/2018
... case gasket, refilled fluids, and programmed the TCM. The transaction was submitted for parts and labor to replace the transmission assembly under the powertrain warranty, as well as the 3-day rental expense. The service manager also approved submission...
Forum - 06/05/2017
... component/components, utilize the labor operationassociated with the source component (casual part). All parts and labor associated would be claimed on the same transaction, utilizing OLH asnecessary to cover the labor for repair/replacement of the subsequently...
Giant Claim- Need help! - 10/03/2017
... much its been here for awhile and GM engineering has had our tech putting an endless amount of parts on this truck ranging from a torque converter, a transmission and then we had to part warranty some parts from the transmission that were bad,...
Transportation Transactions - How to Handle an Add Credit - 03/11/2010
... transaction.If a transportation transaction is submitted and accepted then later discovered that a part, labour, or a net item was left off of the original transaction, the DBC must be contacted, choosing the prompt for service. You will be asked if...
Warranty Analysis: Report Generator - 08/10/2010
... Generator option within Analyze Warranty to run specific reports including the following: Causal part count - allows the user to pull all the parts and corresponding quantity of replacements by part number in the last three months. Management may utilize...
Certified Elite Program - 06/08/2011
... more quickly and with less effort. The following are the expectations GM has established to be a part of this select program:New Vehicle Customer Retention - To hit this target, your new vehicle customer retention must be at 36% or greater. When you...
Staying one Step Ahead of Recalls - 01/19/2011
... or system. On occasion, when a recall or campaign is performed it is discovered that additional parts have been damaged due to the failure outline in the campaign. If the failed part requires no additional time beyond what is provided in the campaign,...
Warranty Awareness - 03/10/2011
Everyone plays a part in warranty revenue - We all know that warranty can be complicated and frustrating at times. One of the most challenging parts of warranty is understanding who carries what responsibility in the warranty process. Everyone in the...
Special Parts Return - 07/03/2013
We're all familiar with the Warranty Parts Center and the process where GM requests certain parts be returned for examination to better understand and help resolve product issues. There is also a parts return program that GM refers to as "Special Parts...
Reject of the month: Net Item Expense - 04/12/2013
... filling the customer's fuel tank and washing the truck for customer satisfaction due to the part being on back order for 15 days. The expense for the fuel fill and wash was $78.50.The claim was submitted with labour operation L1200. The $78.50 was entered...
GMPP Rental Vehicle Claims - 08/09/2012
... work not covered by the customer's contract that may keep the customer's vehicle in the service department longer. Rental may not be extended for the customer's convenience.Rentals are authorized for the actual time it takes to repair the vehicle, up...
Policy Decisions with Electronic Exchange Components - 01/24/2013
... and instrument clusters, are ordered through GM authorized Electronic Service Centers. Once the part number is determined via Tech II or from the unit itself, a call is made to the service agent's preferred center and the component is sent at no charge,...
GMPP Common Rejects - 04/13/2012
... coverage of a bulletin specific labour operation through Cares Online.Reject Codes 842: Service Part Replacement-part & labour found on job card / 228 & 229: Repeat Repair labour code on job card is related to labour code: These reject codes...
Mileage In/Mileage Out - 08/09/2011
Part of the job card write up process is to enter the vehicle's current mileage. Are technicians required to document the mileage out? It's not stated anywhere that mileage out is a GM requirement for warranty repairs, but there are definitely good reasons ...
2013 Policy & Procedure Update - 06/19/2013
... the limited warranty information for GM Service Replacement Powertrain & Chevrolet Performance Parts for engines, engine components, transmissions, transmission components and transfer cases. Article 1.1.4: GM Customer Care and Aftersales replaced...
Forum - 01/03/2018
The only bulletin I have found with any kind of list is 15-00-89-005, Essential Tools that Include Consumable Parts. These fall outside the definition of shop supplies and can be submitted for. 1.2.2.15 in P&P Shop Supplies...
Re: USING EPIC HELP FIND LABOR OP - 04/10/2012
Your instructor was correct. You can look up labor operations if you know the part group number. EPIC will provide that number. Go into EPIC, Pricing (2nd item) and input the part number. You will get the group number, dealer cost, trade price and...
Converter Labor Operation - 12/04/2007
... time performing diagnosis. ADD: 0.0-0.3 With Convertible ADD: 0.3 Although, based on the part number this part is an exhaust manifold (GM Part Number: 12618544 MANIFOLD ASM-EXH (W/ 3WAY CTLTC CONV))- Information from GM EPIC. ...
Shop Supplies and Waste Disposal Fees - 05/23/2023
Shop supplies, materials, and waste disposal fees incurred in conjunction with the performance of warranty repairs are part of the dealership’s overall fixed operation expense and are not considered for reimbursement as part of a warranty transaction....
Warranty Completion Date - 06/20/2022
... step in helping GM reduce vehicle repurchase (buyback) due to prolonged days in the service department for warranty repairs. With part availability still an issue, it can be easier than ever for a customer to qualify for a repurchase/buyback in situations...
PRA Process-New Restrictions - 07/27/2022
... upper control arms. The CSMT app may be used by any member of the dealer’s service department team as determined necessary by service management. The app is the required method to process Pre-Repair Authorization (PRA) requests and is available...
Forum - 01/26/2024
... the service regeneration test. There may be another but here is my take. If they are replacing a part, it is very likely that the service regen is part of the service procedure for replacing that component. If it is included ANYWHERE in the text of the...
Disclosure for Non-GM Parts & Accessories - 04/29/2020
Thinking of installing non-GM parts or accessories on your customer’s new or used vehicle? While it may seem perfectly okay to do so, there are some pretty serious warnings that are outlined in the Policies and Procedures manual that your customer...
Core Notes - 02/27/2020
... alongside of the core ID label affixed to the core and return without the box. Warranty core parts with quality defects are excluded from credit deductions if the core is identified with a warranty core label, WA-LA-0174-12. Effective May 1, 2012,...
December 2014 Recall Update - 11/25/2014
... ATS four-door, and 2014 Cadillac CTS sedan (VIN A) vehicles that were serviced with a suspect part are involved in the recall to replace both front outboard lap belt pretensioners. There are approximately 48,000 vehicles involved. The recall is being...
It Takes a Village - 12/19/2014
... and we have what it takes to help your service advisors, warranty administrators, technicians, and parts department personnel better understand the entire warranty process. When the entire service department understands what GM's policy requirements...
Hybrid Batteries - 10/24/2017
... Control and Battery Module Replacement using the labor time published in the LTG with a $270 part allowance 5031050 Generator Battery Section Replacement using the labor time published in the LTG with a $170 part allowance The high voltage battery...
The WPC and Partial Shipment - 08/22/2017
The Warranty Parts Center will alert dealers who have accepted and paid warranty transactions that contain parts they want returned for evaluation. In addition to the part(s), they need a copy of the job card, the actual request created in GWM, and any...
GM Authorization and Attachments - 01/21/2019
... must be documented before transaction submission, or in the case of Repeat Repairs, Excessive Parts, or Mileage Errors, prior to submission or after the first reject. It’s important to note that OLH and Policy approval MUST be documented before...
Policies and Procedures 2021 - 03/22/2021
... be approved by the region. Also, if there is a later failure of a component that was replaced as part of the Special Coverage, the warranty on that part is 12 months from the original date of installation. If the vehicle is still within the Special Coverage...
GM Authorization and Attachments - 05/26/2021
... must be documented before transaction submission, or in the case of Repeat Repairs, Excessive Parts, or Mileage Errors, prior to submission or after the first reject. It’s important to note that OLH and Policy approval MUST be documented before...
Warranty and the Technician - 06/20/2022
... comments and with separate on/off punch time that must be clocked prior to billing out parts on the job card. Before closeout of the job card, the ending odometer mileage must be recorded on the job card and it must be transferred from the shop...
GM and Cruise - 06/20/2022
... of 30 driverless all-electric Chevrolet Bolts to transport passengers around in the northwest part of San Francisco. Cruise is the San Francisco-based autonomous vehicle company of which GM owns 80%....
Replacement Parts and Accessories - 06/20/2022
The warranty terms for dealer installed GM service replacement parts is 24 months/unlimited miles, whichever occurs first, from the date of installation (parts and labor). This warranty is applicable to all GM parts and accessories purchased through a...
UVeye - 07/27/2022
... investment in UVeye, an Israeli-based automated vehicle inspection technology developer. As part of the collaboration, GM will have access to UVeye’s technology, such as an underbody scanner that can detect frame damage; a system that checks tire...
Reject of the Month - October 2022 - 09/26/2022
... later, it was included in an in-house audit review. A 2008 Cadillac Escalade was in the service department in April 2022 with a concern of an engine oil leak. The service technician found that the oil pan gasket, valve cover gaskets, and the transmission...
2023 Cadillac Lyriq - 09/26/2022
Owners of a new Cadillac Lyriq receive one covered maintenance visit as part of the Cadillac Premium Care owner benefits. Cadillac covers the first maintenance visit within the first 18 months of ownership (the service can only be performed at Cadillac...
Core Exchange - 10/28/2022
The core exchange on part number 24043722, auto transmission assembly, has increased from $1,500 to $3,000 effective on October 1, 2022. The increase has been put in place to ensure that the core is returned to GMCCA to support the transmission reman...
Parts Expediting - 03/23/2023
If the GWM system is used properly there should not be any incurred postage costs for the Service Agent’s parts returns. However, if there are special packaging costs, the costs should be submitted in the Freight & Postage field of the Net Item...
Voluntary Buyout - 04/25/2023
... globally in 2022. The buyout program came in line with the automaker’s expectations as part of an effort to cut $2 billion in costs over the next two years. Currently there are no layoffs or terminations on the table. ...
Cadillac LYRIQ - 02/28/2023
As part of the Cadillac LYRIQ PDI process, dealers must completely charge the high voltage battery to the factory pre-set charge level (before starting PDI). Having an adequate charge ensures that the new vehicle is immediately ready for demonstration...
Forum - 02/22/2024
I used 0600008 the claim is pending I will update when I have a GM decision. This rental was for 26 days for an out of warranty vehicle that had a backordered part SM requested DVM policy help.
Forum - 04/11/2024
If the radiator is the cause of failure then it would be related to a part you installed failing. The real question is what kind of invoice was the 2023 ticket? Was it customer pay, warranty, policy?
Forum - 04/11/2024
... I get the replacement key, sublet and cylinder paid for with out it coming back as an exceesive part or it not matching the labor op?...
GCUS-9-15478 ELECTRONIC EXCHANGE PROGRAM EFFECTIVE 1/1/2024 - 02/13/2024
Please clarify the new claim submission. I don't understand the part submission procedure. Also the amount now submitted in the administrative allowance field. Dealer now receives the list price, would that amount be the price listed on the ESC invoice...
OptiKleen - 03/23/2024
... a ½ gallon of water, this allows for a full gallon of fluid to be added to the vehicle. The part number for quarts is 1051515 and the current cost is $3.61 per quart. OptiKleen must be billed out as a part; net item submission is not allowed....
Important Updates - 12/26/2023
Electronic Exchange Part Process - A portion of the process for Electronic Exchange Parts used for warranty and recall repairs has been updated, effective January 1, 2024 as announced in Global Message GCUS-9-15478. In the past, dealers received...
Parts Expedite - 12/26/2023
Dealer owned vehicles, and parts and accessories replaced under part warranty (ZPTI/ZPTC), are not eligible for parts expediting. Service Policies & Procedures Article 5.14.
... alongside of the core ID label affixed to the core and return without the box. Warranty core parts with quality defects are excluded from credit deductions if the core is identified with a warranty core label, WA-LA-0174-12. Effective May 1, 2012,...
December 2014 Recall Update - 11/25/2014
... ATS four-door, and 2014 Cadillac CTS sedan (VIN A) vehicles that were serviced with a suspect part are involved in the recall to replace both front outboard lap belt pretensioners. There are approximately 48,000 vehicles involved. The recall is being...
It Takes a Village - 12/19/2014
... and we have what it takes to help your service advisors, warranty administrators, technicians, and parts department personnel better understand the entire warranty process. When the entire service department understands what GM's policy requirements...
Hybrid Batteries - 10/24/2017
... Control and Battery Module Replacement using the labor time published in the LTG with a $270 part allowance 5031050 Generator Battery Section Replacement using the labor time published in the LTG with a $170 part allowance The high voltage battery...
The WPC and Partial Shipment - 08/22/2017
The Warranty Parts Center will alert dealers who have accepted and paid warranty transactions that contain parts they want returned for evaluation. In addition to the part(s), they need a copy of the job card, the actual request created in GWM, and any...
GM Authorization and Attachments - 01/21/2019
... must be documented before transaction submission, or in the case of Repeat Repairs, Excessive Parts, or Mileage Errors, prior to submission or after the first reject. It’s important to note that OLH and Policy approval MUST be documented before...
Policies and Procedures 2021 - 03/22/2021
... be approved by the region. Also, if there is a later failure of a component that was replaced as part of the Special Coverage, the warranty on that part is 12 months from the original date of installation. If the vehicle is still within the Special Coverage...
GM Authorization and Attachments - 05/26/2021
... must be documented before transaction submission, or in the case of Repeat Repairs, Excessive Parts, or Mileage Errors, prior to submission or after the first reject. It’s important to note that OLH and Policy approval MUST be documented before...
Warranty and the Technician - 06/20/2022
... comments and with separate on/off punch time that must be clocked prior to billing out parts on the job card. Before closeout of the job card, the ending odometer mileage must be recorded on the job card and it must be transferred from the shop...
GM and Cruise - 06/20/2022
... of 30 driverless all-electric Chevrolet Bolts to transport passengers around in the northwest part of San Francisco. Cruise is the San Francisco-based autonomous vehicle company of which GM owns 80%....
Replacement Parts and Accessories - 06/20/2022
The warranty terms for dealer installed GM service replacement parts is 24 months/unlimited miles, whichever occurs first, from the date of installation (parts and labor). This warranty is applicable to all GM parts and accessories purchased through a...
UVeye - 07/27/2022
... investment in UVeye, an Israeli-based automated vehicle inspection technology developer. As part of the collaboration, GM will have access to UVeye’s technology, such as an underbody scanner that can detect frame damage; a system that checks tire...
Reject of the Month - October 2022 - 09/26/2022
... later, it was included in an in-house audit review. A 2008 Cadillac Escalade was in the service department in April 2022 with a concern of an engine oil leak. The service technician found that the oil pan gasket, valve cover gaskets, and the transmission...
2023 Cadillac Lyriq - 09/26/2022
Owners of a new Cadillac Lyriq receive one covered maintenance visit as part of the Cadillac Premium Care owner benefits. Cadillac covers the first maintenance visit within the first 18 months of ownership (the service can only be performed at Cadillac...
Core Exchange - 10/28/2022
The core exchange on part number 24043722, auto transmission assembly, has increased from $1,500 to $3,000 effective on October 1, 2022. The increase has been put in place to ensure that the core is returned to GMCCA to support the transmission reman...
Parts Expediting - 03/23/2023
If the GWM system is used properly there should not be any incurred postage costs for the Service Agent’s parts returns. However, if there are special packaging costs, the costs should be submitted in the Freight & Postage field of the Net Item...
Voluntary Buyout - 04/25/2023
... globally in 2022. The buyout program came in line with the automaker’s expectations as part of an effort to cut $2 billion in costs over the next two years. Currently there are no layoffs or terminations on the table. ...
Cadillac LYRIQ - 02/28/2023
As part of the Cadillac LYRIQ PDI process, dealers must completely charge the high voltage battery to the factory pre-set charge level (before starting PDI). Having an adequate charge ensures that the new vehicle is immediately ready for demonstration...
Forum - 02/22/2024
I used 0600008 the claim is pending I will update when I have a GM decision. This rental was for 26 days for an out of warranty vehicle that had a backordered part SM requested DVM policy help.
Forum - 04/11/2024
If the radiator is the cause of failure then it would be related to a part you installed failing. The real question is what kind of invoice was the 2023 ticket? Was it customer pay, warranty, policy?
Forum - 04/11/2024
... I get the replacement key, sublet and cylinder paid for with out it coming back as an exceesive part or it not matching the labor op?...
GCUS-9-15478 ELECTRONIC EXCHANGE PROGRAM EFFECTIVE 1/1/2024 - 02/13/2024
Please clarify the new claim submission. I don't understand the part submission procedure. Also the amount now submitted in the administrative allowance field. Dealer now receives the list price, would that amount be the price listed on the ESC invoice...
OptiKleen - 03/23/2024
... a ½ gallon of water, this allows for a full gallon of fluid to be added to the vehicle. The part number for quarts is 1051515 and the current cost is $3.61 per quart. OptiKleen must be billed out as a part; net item submission is not allowed....
Important Updates - 12/26/2023
Electronic Exchange Part Process - A portion of the process for Electronic Exchange Parts used for warranty and recall repairs has been updated, effective January 1, 2024 as announced in Global Message GCUS-9-15478. In the past, dealers received...
Parts Expedite - 12/26/2023
Dealer owned vehicles, and parts and accessories replaced under part warranty (ZPTI/ZPTC), are not eligible for parts expediting. Service Policies & Procedures Article 5.14.
HazMat - 03/23/2024
When returning parts to the Warranty Parts Center, any part that is considered hazardous material must be shipped using Central Transport. Some common automotive hazardous material includes: air bags, seat belt pretensioners, batteries (including Volt...
Reject of the Month - February 2024 - 01/29/2024
... the vehicle and found a cracked weld in the catalytic converter. The converter was replaced under part warranty (the converter had been replaced approximately 20 days prior at 64,382 miles, under warranty). The job card was closed with labor operation...
Keyless Entry - 10/25/2023
... to 12 months only; any replacement after 12 months is considered maintenance and is not covered as part of the New Vehicle Limited Warranty. Keyless entry transmitter replacements for defects related to materials or workmanship are covered during the...
Key Fob Warranty - 06/27/2023
... key fob is the same as the service vehicle listed on the job card. This includes ZPTI and ZPTC part warranties. The EL-52545 TPMS and RF tool must be used to verify that the VIN learned to the transmitter key fob matches the VIN of the service vehicle...
Key Fob Warranty - 06/27/2023
... key fob is the same as the service vehicle listed on the job card. This includes ZPTI and ZPTC part warranties. The EL-52545 TPMS and RF tool must be used to verify that the VIN learned to the transmitter key fob matches the VIN of the service vehicle...
Forum - 02/14/2023
There is a Secondary Reference # box on right hand side, on right hand side (above part warranty date). Not sure if that is where is should be, or if you can put it in misc notes. Sorry I can't be more help, our EV statuts is looming lol
Forum - 09/12/2022
No. Mine pay 15.54. I put part number 19286292, qty 10. If your DMS system will let you, leave your 'per unit' cost blank and let it pay. Dealertrack makes me put $1.55 unit cost in
Forum - 01/26/2023
Great point! Sometimes it is the "easy" stuff that is overlooked that may create and/or be a part of the issue (e.g. incorrect labor op, transposed number or other data entry "fat-finger"). Thanks for sharing ewill3rd!
Forum - 01/10/2023
I am like you. I looked it up and even had my parts manager to look up the part # for me to make sure i wasn't overlooking something. It is just called the thermostat. I will for sure follow this post to see what everyone comes up with because a thermostat...
Forum - 01/10/2023
On an LV3 It is part of the water inlet. 4032710 is the opcode. Service procedure is outlined in document # 5548955 Most of the newer engines seem to include the thermostat as part of some type of "housing". I did notice when using your the warranty job...
Forum - 06/27/2022
So I finally got this clarified. The 95/5 part of the 5 days only involves the open job card date and the last punch time that the technician has for that repair. They want the warranty admins to have the claims processed in that week so that it counts...
Forum - 06/29/2022
It depends on the situation and here is how: If the technician "threw" a part at it then you guys should eat it and move on. If the diagnostic chart said to replace a part based on actual testing and then there was still an issue then your claim would...
Forum - 06/29/2022
My feelings exactly! I told them you don't clock and the failed part is a straight time op.. too bad so sad.. there are NO exceptions.
Forum - 05/10/2022
I found one that for some reason the part amount came through as zero. I deleted it and added it back in and the price was there and the claim went through. Maybe that will help you.
Forum - 06/24/2022
Thanks for posting this Kristen. When you say the "full warranty applicable" would that mean...if the customer does participate in a policy repair where the part would be warrantied say under the 24/unlimited they do get the full 2 year warranty on it...
Forum - 09/14/2022
... or 2.5-gallon container but GM pays by the quart. That means you have to submit your 1-gallon part number as a quantity of 4 and your 2.5-gallon container as a quantity of 10. On a PDI DEF fill you should be billing the 2.5-gallon. Just to be clear,...
Forum - 07/20/2022
this approach seems to make the most sense in that once the recall is done,,,another repair is just considered that,,,not a recall,,,and allows GM to see if the update procedure / part is working and fixing the problem
GCUS-9-13100 Starting July 1st. - 06/02/2022
... and it at first looks cut & dry that it is xyz and doesn't clock, but finds that another part caused the damage is a straight time op he just lost his time initially....
transportation claim freight charges - 06/03/2022
for those wondering if GM will cover freight charges on a transportation claim when you have a part on National Backorder and you secure it from another dealer,,,,they wont,,the best advice they gave was to contact your DM and find out if they will help...
Forum - 06/17/2022
... behind it is that with hot and cold exposure the bolts are being stretched ,,,so a covered part is causing the problem with the bolts so covered under powertrain...
PDI LPO-Brake Pad Kit - 06/14/2022
Has anyone done this LPO for the front and rear brake pad kit? I also have brake fluid billed out and was wondering if they will accept this additional part as usually you can't bill out parts on LPO claims.Thanks, Carol
Customer Reimbursement for old recalls - 02/11/2022
HiI was just wondering if GM is still paying the customer for a part that is removed and permanently disabled as in the case of recall 10153 and the removal of the heated windshield washer module. It shows $100 to go to them. This recall is going back...
Forum - 04/26/2022
I called the Global Connect Help Desk and was assured that the issue with adding parts after the failed part was selected would be fixed. I guess when the time comes we'll see. I sure hope so.
Forum - 04/08/2022
oh yeah if they sent you a bill, that goes straight on the claim, if you got something you had to take apart to get what you needed the whole part goes on with an explanation. Sounds like you already got it handled.
Forum - 01/25/2022
I think the issue is that it is part of SBD. Step 1 is to verify the customer's concern. The technician only need comment that they verified it or didn't. They are likely stating that because it is how the techs are trained to approach their diagnosis...
When returning parts to the Warranty Parts Center, any part that is considered hazardous material must be shipped using Central Transport. Some common automotive hazardous material includes: air bags, seat belt pretensioners, batteries (including Volt...
Reject of the Month - February 2024 - 01/29/2024
... the vehicle and found a cracked weld in the catalytic converter. The converter was replaced under part warranty (the converter had been replaced approximately 20 days prior at 64,382 miles, under warranty). The job card was closed with labor operation...
Keyless Entry - 10/25/2023
... to 12 months only; any replacement after 12 months is considered maintenance and is not covered as part of the New Vehicle Limited Warranty. Keyless entry transmitter replacements for defects related to materials or workmanship are covered during the...
Key Fob Warranty - 06/27/2023
... key fob is the same as the service vehicle listed on the job card. This includes ZPTI and ZPTC part warranties. The EL-52545 TPMS and RF tool must be used to verify that the VIN learned to the transmitter key fob matches the VIN of the service vehicle...
Key Fob Warranty - 06/27/2023
... key fob is the same as the service vehicle listed on the job card. This includes ZPTI and ZPTC part warranties. The EL-52545 TPMS and RF tool must be used to verify that the VIN learned to the transmitter key fob matches the VIN of the service vehicle...
Forum - 02/14/2023
There is a Secondary Reference # box on right hand side, on right hand side (above part warranty date). Not sure if that is where is should be, or if you can put it in misc notes. Sorry I can't be more help, our EV statuts is looming lol
Forum - 09/12/2022
No. Mine pay 15.54. I put part number 19286292, qty 10. If your DMS system will let you, leave your 'per unit' cost blank and let it pay. Dealertrack makes me put $1.55 unit cost in
Forum - 01/26/2023
Great point! Sometimes it is the "easy" stuff that is overlooked that may create and/or be a part of the issue (e.g. incorrect labor op, transposed number or other data entry "fat-finger"). Thanks for sharing ewill3rd!
Forum - 01/10/2023
I am like you. I looked it up and even had my parts manager to look up the part # for me to make sure i wasn't overlooking something. It is just called the thermostat. I will for sure follow this post to see what everyone comes up with because a thermostat...
Forum - 01/10/2023
On an LV3 It is part of the water inlet. 4032710 is the opcode. Service procedure is outlined in document # 5548955 Most of the newer engines seem to include the thermostat as part of some type of "housing". I did notice when using your the warranty job...
Forum - 06/27/2022
So I finally got this clarified. The 95/5 part of the 5 days only involves the open job card date and the last punch time that the technician has for that repair. They want the warranty admins to have the claims processed in that week so that it counts...
Forum - 06/29/2022
It depends on the situation and here is how: If the technician "threw" a part at it then you guys should eat it and move on. If the diagnostic chart said to replace a part based on actual testing and then there was still an issue then your claim would...
Forum - 06/29/2022
My feelings exactly! I told them you don't clock and the failed part is a straight time op.. too bad so sad.. there are NO exceptions.
Forum - 05/10/2022
I found one that for some reason the part amount came through as zero. I deleted it and added it back in and the price was there and the claim went through. Maybe that will help you.
Forum - 06/24/2022
Thanks for posting this Kristen. When you say the "full warranty applicable" would that mean...if the customer does participate in a policy repair where the part would be warrantied say under the 24/unlimited they do get the full 2 year warranty on it...
Forum - 09/14/2022
... or 2.5-gallon container but GM pays by the quart. That means you have to submit your 1-gallon part number as a quantity of 4 and your 2.5-gallon container as a quantity of 10. On a PDI DEF fill you should be billing the 2.5-gallon. Just to be clear,...
Forum - 07/20/2022
this approach seems to make the most sense in that once the recall is done,,,another repair is just considered that,,,not a recall,,,and allows GM to see if the update procedure / part is working and fixing the problem
GCUS-9-13100 Starting July 1st. - 06/02/2022
... and it at first looks cut & dry that it is xyz and doesn't clock, but finds that another part caused the damage is a straight time op he just lost his time initially....
transportation claim freight charges - 06/03/2022
for those wondering if GM will cover freight charges on a transportation claim when you have a part on National Backorder and you secure it from another dealer,,,,they wont,,the best advice they gave was to contact your DM and find out if they will help...
Forum - 06/17/2022
... behind it is that with hot and cold exposure the bolts are being stretched ,,,so a covered part is causing the problem with the bolts so covered under powertrain...
PDI LPO-Brake Pad Kit - 06/14/2022
Has anyone done this LPO for the front and rear brake pad kit? I also have brake fluid billed out and was wondering if they will accept this additional part as usually you can't bill out parts on LPO claims.Thanks, Carol
Customer Reimbursement for old recalls - 02/11/2022
HiI was just wondering if GM is still paying the customer for a part that is removed and permanently disabled as in the case of recall 10153 and the removal of the heated windshield washer module. It shows $100 to go to them. This recall is going back...
Forum - 04/26/2022
I called the Global Connect Help Desk and was assured that the issue with adding parts after the failed part was selected would be fixed. I guess when the time comes we'll see. I sure hope so.
Forum - 04/08/2022
oh yeah if they sent you a bill, that goes straight on the claim, if you got something you had to take apart to get what you needed the whole part goes on with an explanation. Sounds like you already got it handled.
Forum - 01/25/2022
I think the issue is that it is part of SBD. Step 1 is to verify the customer's concern. The technician only need comment that they verified it or didn't. They are likely stating that because it is how the techs are trained to approach their diagnosis...
Forum - 07/26/2023
I've had the issue of the tech numbers, part numbers, tech storries, and comments being dropped at submission. I thought it was due to internet issues we've been having at the dealership but it has been on going for a month. It has become more of an issue...
Forum - 08/15/2023
Thanks for your reply. The website www.gmwpc.com does not load that is the reason for part of my question. I do have a special request on my GWM main page so I wasn't sure if I am just supposed to generate the documents the same way as other...
PARTS WARRANTY ON RECALL? - 09/29/2023
... the hood striker recall which involves replacing the latch and the striker. When he installed the parts he saw that the striker was defective and it was latching correctly. The part had to be reordered. Now the original recall was submitted for the first...
Add on Line question - 06/16/2023
If you have line 1 with a customer pay part that is installed and it is defective soo you open another line with that now being warranty,,,,does that line count as an add on that requires mgt auth or can you say it relates to the original owner concern...
Empowerment - 10/05/2023
Did anyone else notice a message on the GWM home screen today for Empowerment (near the part return requests)? I clicked the link and it took me to the service agent detail screen. Our empowerment level was changed on 10/01/23 for category...
Video Processing Cable replacement - 10/18/2023
... Silverado 3500 where we had to replace the coaxial cable for the video processing module. The part # is 84930068. This is the cable that is on the chassis harness. It goes from the left fender wheel well to the rear camera. I'm thinking of using the...
Forum - 10/19/2023
... think would work because it doesn't come up in the job aid but it did. I don't recall the exact part or the opcode but it might be worth a shot if it gets you the time you need. I know I had at least 3....
Forum - 10/20/2023
The part number = a digital radio antenna & navigational antenna coaxial cable assembly. I was not able to find a match either within the LTG for that component. I agree with using the cable replace op: 5430930, in this situation.
Forum - 10/23/2023
... a TAC case # to use with that one. I used the torque converter LOP since this is the closest to part for the concern. I feel okay using these when the mileage is a little lower but when it gets up there I don't feel as comfortable. :-/...
Forum - 11/02/2023
SM will have to approve policy with a PET ran noting part ordered under B2B, if the PET comes back with participation SM can override up $500 and if over submit approval via empowerment portal explaining why deviation is requested
Medium Duty Recall on U-bolts 9106602 - N222374570 - 12/04/2023
are any Medium Duty dealers running into problems with having the system accept the U-bolt part numbers listed in the recall bulletin for 9106602 N222374570 ?? Parts is telling us the bolt pn has been superceded by a new #,,,,but it rejects when...
Forum - 01/11/2024
Just tried to put my first claim through with an instrument cluster. Error 72 - parts amount excessive. Waiting to hear back from DBC. I put the part number in and let the amount auto generate.
Forum - 06/29/2023
I have had success chatting with the dealer business center - give them VIN and part number and they may be able to get you the labor op - I was told they have access to the older labor ops that we don't have
Forum - 07/06/2023
... the LTG shows up for the proper make and then go by that. It is kind of a drag if you have a weird part that has some obscure opcode. Sometimes they drop older years and you have to keep going up and up to find something that has the info you need....
Recalls and rentals - 07/07/2023
We have a guest calling in with recall N232404980 airbag. Part not availalbe. He is demanding a rental car. I understand because of the safety issue. What do we do in a case like this? Will GM pre-approve an extended rental? ...
Forum - 03/16/2023
... or separate clock time is required, but, the claim may flag for non-compatible and/or excessive parts. The excessive parts has to be authorized for. And in speaking with diff WSC people (because my main one has been out) the tech must say...
Forum - 03/16/2023
so from what i understand if the tech doesnt say it in his story ( about a part being incompatible ) then mgt does have to authorize it. The trouble i have with this when dealing with certain repairs,,,trans or rear diff,,,you get soo many parts...
Forum - 03/16/2023
... GM is grossly incompetent when its time for them to do a little work and documentation on their part...
Forum - 03/20/2023
Could you send this to me as well? My parts department has been providing me papers with each RO and part number that they have on their warranty parts shelf. This gets the job done, but it is very time consuming and inconsistent (just whenever someone...
Forum - 03/20/2023
if you go to Analyze Warranty,,,Transaction detail,,,scroll down to Part Return Status,,,and click the hyper link to Status,,and it will show the reason,,,usually it shows 020,,Parts Return Required,,then 15 days later it turns to automatically pending...
Forum - 05/03/2023
I have a claim that was rejected for Error 807 : Warranty time limit exceeded (parts) but the part in question was replaced 12 months ago. Has something changed that I missed? 1st replacement 4/6/2022 and 2nd replacement 4/11/2023. In...
Retail Radio changed to Policy claim - 03/20/2020
How do we process a claim for a retail radio that technicar has billed the parts department for, but then the service manager for whatever reason has decided to cover the repair or a portion of it under policy? I have a rejected claim currently...
Forum - 03/05/2020
Also question about policy - when you have to put policy A for One Time Free Replacement for brake pads under ZPTC part warranty ? Does that required PET? Thank you
Forum - 03/05/2020
... Recall 14294 Ignition Key is still open for 2010 Camaro. Can we give a Reimbursement for this key? Parts Dept. said it is not the same part number. Please advise. Thank you...
Forum - 02/13/2020
Are you able to do this if the customer did the work himself ? but then found out there was a recall for that? he used a non gm part can we do anything for him
I've had the issue of the tech numbers, part numbers, tech storries, and comments being dropped at submission. I thought it was due to internet issues we've been having at the dealership but it has been on going for a month. It has become more of an issue...
Forum - 08/15/2023
Thanks for your reply. The website www.gmwpc.com does not load that is the reason for part of my question. I do have a special request on my GWM main page so I wasn't sure if I am just supposed to generate the documents the same way as other...
PARTS WARRANTY ON RECALL? - 09/29/2023
... the hood striker recall which involves replacing the latch and the striker. When he installed the parts he saw that the striker was defective and it was latching correctly. The part had to be reordered. Now the original recall was submitted for the first...
Add on Line question - 06/16/2023
If you have line 1 with a customer pay part that is installed and it is defective soo you open another line with that now being warranty,,,,does that line count as an add on that requires mgt auth or can you say it relates to the original owner concern...
Empowerment - 10/05/2023
Did anyone else notice a message on the GWM home screen today for Empowerment (near the part return requests)? I clicked the link and it took me to the service agent detail screen. Our empowerment level was changed on 10/01/23 for category...
Video Processing Cable replacement - 10/18/2023
... Silverado 3500 where we had to replace the coaxial cable for the video processing module. The part # is 84930068. This is the cable that is on the chassis harness. It goes from the left fender wheel well to the rear camera. I'm thinking of using the...
Forum - 10/19/2023
... think would work because it doesn't come up in the job aid but it did. I don't recall the exact part or the opcode but it might be worth a shot if it gets you the time you need. I know I had at least 3....
Forum - 10/20/2023
The part number = a digital radio antenna & navigational antenna coaxial cable assembly. I was not able to find a match either within the LTG for that component. I agree with using the cable replace op: 5430930, in this situation.
Forum - 10/23/2023
... a TAC case # to use with that one. I used the torque converter LOP since this is the closest to part for the concern. I feel okay using these when the mileage is a little lower but when it gets up there I don't feel as comfortable. :-/...
Forum - 11/02/2023
SM will have to approve policy with a PET ran noting part ordered under B2B, if the PET comes back with participation SM can override up $500 and if over submit approval via empowerment portal explaining why deviation is requested
Medium Duty Recall on U-bolts 9106602 - N222374570 - 12/04/2023
are any Medium Duty dealers running into problems with having the system accept the U-bolt part numbers listed in the recall bulletin for 9106602 N222374570 ?? Parts is telling us the bolt pn has been superceded by a new #,,,,but it rejects when...
Forum - 01/11/2024
Just tried to put my first claim through with an instrument cluster. Error 72 - parts amount excessive. Waiting to hear back from DBC. I put the part number in and let the amount auto generate.
Forum - 06/29/2023
I have had success chatting with the dealer business center - give them VIN and part number and they may be able to get you the labor op - I was told they have access to the older labor ops that we don't have
Forum - 07/06/2023
... the LTG shows up for the proper make and then go by that. It is kind of a drag if you have a weird part that has some obscure opcode. Sometimes they drop older years and you have to keep going up and up to find something that has the info you need....
Recalls and rentals - 07/07/2023
We have a guest calling in with recall N232404980 airbag. Part not availalbe. He is demanding a rental car. I understand because of the safety issue. What do we do in a case like this? Will GM pre-approve an extended rental? ...
Forum - 03/16/2023
... or separate clock time is required, but, the claim may flag for non-compatible and/or excessive parts. The excessive parts has to be authorized for. And in speaking with diff WSC people (because my main one has been out) the tech must say...
Forum - 03/16/2023
so from what i understand if the tech doesnt say it in his story ( about a part being incompatible ) then mgt does have to authorize it. The trouble i have with this when dealing with certain repairs,,,trans or rear diff,,,you get soo many parts...
Forum - 03/16/2023
... GM is grossly incompetent when its time for them to do a little work and documentation on their part...
Forum - 03/20/2023
Could you send this to me as well? My parts department has been providing me papers with each RO and part number that they have on their warranty parts shelf. This gets the job done, but it is very time consuming and inconsistent (just whenever someone...
Forum - 03/20/2023
if you go to Analyze Warranty,,,Transaction detail,,,scroll down to Part Return Status,,,and click the hyper link to Status,,and it will show the reason,,,usually it shows 020,,Parts Return Required,,then 15 days later it turns to automatically pending...
Forum - 05/03/2023
I have a claim that was rejected for Error 807 : Warranty time limit exceeded (parts) but the part in question was replaced 12 months ago. Has something changed that I missed? 1st replacement 4/6/2022 and 2nd replacement 4/11/2023. In...
Retail Radio changed to Policy claim - 03/20/2020
How do we process a claim for a retail radio that technicar has billed the parts department for, but then the service manager for whatever reason has decided to cover the repair or a portion of it under policy? I have a rejected claim currently...
Forum - 03/05/2020
Also question about policy - when you have to put policy A for One Time Free Replacement for brake pads under ZPTC part warranty ? Does that required PET? Thank you
Forum - 03/05/2020
... Recall 14294 Ignition Key is still open for 2010 Camaro. Can we give a Reimbursement for this key? Parts Dept. said it is not the same part number. Please advise. Thank you...
Forum - 02/13/2020
Are you able to do this if the customer did the work himself ? but then found out there was a recall for that? he used a non gm part can we do anything for him
Oil Life Percentage Documentation Responsibility - 12/17/2019
Hey,Is it a particular position that is supposed to document the oil life percentage? I read something years ago that items that can be checked without lifting the hood should be part of the advisor's responsibility.
who does your parts returns?! - 01/02/2020
Just curious.... when a part return comes around for your dealership, who normally handles the process? warranty admin or parts department?
Forum - 01/03/2020
As the Warranty Administrator, when I see a parts return come through, I make copies of the job card for the parts department to send back with their paperwork and the actual part to be returned. Our parts department handles the actual mailing of the ...
COURTESY TRANSPORTATION - 01/15/2020
Years ago, we had labor operation 0600125 for Non-Warranty Courtesy Transportation for Part Tie-up. i tried to submit a claim with that labor operation yesterday and was rejected. Can't get a hold of DBC and need to know if there is another labor operation...
Forum - 01/15/2020
I make copies of the ro docs and print out the main page of the parts request. Then I take those to the parts dept where they handle the rest - packaging, printing labels, and getting it out the door. I do have a spreadsheet where I keep track. ...
ELECTRONIC EXCHANGE ADMIN ALLOWANCE - 01/16/2020
... is out of warranty and we ran a PET to get her radio control assembly replaced. She did pay for part of the repair and I was wondering if we can still claim $45 admin allowance with the customer participation? ...
Batteries - 10/23/2020
Just a quick question for everbody. What part# do you use when you submit a warranty claim for a battery? The AC Delco # (48PG) or the long # (88865245) or does it matter. Thank you
Forum - 09/09/2020
What is your damaged part? Some things do not have 'specific' labor op, but it's not a transportation claim only issue. Difference is that DBC has to approve them, instead of us putting them to our Warranty Support
GM REP ACCESSORIES - 09/22/2020
... paid for through GWM, but I can't find any instruction on how to actually go about getting the part paid for. Anyone know how to go about doing that? ...
Forum - 09/02/2020
... check for any other error message that may be preventing the H route process, such as incompatible part or something like that. Hope you have it solved by now though! Have a great evening...
Forum - 07/31/2020
... the 'top-off' limit. We finally had to set limitations with the customers and explain that it was part of their obligation in the maintenance of their vehicle, to not let it run that low. CPO-MP we end up shopping the def or lose labor......
Forum - 04/17/2020
I would process the part return, as if it had, and add your $25.00 NIA fee. Its either going to WPC, or back as a core, just with a quicker determination. It may be that they are studying a pattern failure.
rookie question - 05/26/2020
hello im trying to submit my first claim and it will not let me add parts to it. this is a special coverage with 2 diffrent parts. when i hit the + button nothing happens. i have qty and part# filled out. what am i missing??? i have watched...
Forum - 07/09/2020
Thanks for your assistance. I just wasn't sure if it was still possible to claim additional rental days once a part had been overnight shipped even if expedited shipping charge was removed on claim.
Repeat Repair on Recall - 06/24/2020
... window passed inspection, so only the covers were replaced. 1 week later vehicle comes back with part of the window defrost not working, so this time they replaced the window per recall N192265660. Is it acceptable to put an Auth R on a recall?...
Forum - 06/24/2020
... with the technician or manager for more and/or improved comments (and potentially removing a part from the repair line to be handled internally if not supported as a warrantable failure). ...
Customer Enthusiasm - 06/10/2020
... Tonneau cover. Finding out this is a IBP issue not GM Warranty. IBP will not approve this part number being too old. This vehicle is still under the bumper/bumper. Has anyone had this issue? Do you think I would be able to customer...
Forum - 06/18/2020
Have you tried the Warranty Job Aid, using VIN & part #? When searching applique, the liftgate applique only shows under installed accessories (after build of vehicle). If it was put on, after delivered to dealer, you would have to make sure a claim...
Forum - 05/18/2021
... without exception? and Vehicle delivered subject to inspection? are you suppose to fill that part out everytime? If there is an example somewhere on this website it would be great... Just would like an example or some answers. ...
Metal Contamination - 03/15/2021
... for a failure code when you get this in the cause notes. Do you have the technician state what part is coming apart/damage that is causing the metal contamination? What cause code are you using for metal contamination?I'll get notes many times that state...
Claim submission order - 04/07/2021
... for a few reasons. In the meanwhile, the customer came in again for a special ordered part. Does it matter what order I submit them in? Can I submit the newer repair order and then when my manager gives me the older one back, submit that?...
Forum - 11/24/2020
Ok, that's what I did, but my GM rep rejected it and told me to submit it all together as one claim. I guess i'll have to email her. Is there a part in the P&P that states that? I want to make sure I have my bases covered.
Forum - 02/03/2021
I would submit the claim using the appropriate labor op# for the part being repaired, put the labor in base time. If the tech spent more time than the base time allows then any additional must be submitted as OLH with managers approval. There must be...
CPO Labor ops and bulletins - 02/05/2021
Heres a question I cannot find anywhere an answer for. CPO unit is within the Limited bumper to bumper part of the CPO and it has a bulletin on the model. I was told that it really wouldn't be covered that I would have to use a labor op in SI. Is...
Forum - 02/19/2021
0590052 is the labor operaton. You do need a GM part number to claim it 1051515. Should have this GM product on the shelf in your parts department if you are claiming it from warranty. If they come in and see you are charigng them for washer fluid but...
Hey,Is it a particular position that is supposed to document the oil life percentage? I read something years ago that items that can be checked without lifting the hood should be part of the advisor's responsibility.
who does your parts returns?! - 01/02/2020
Just curious.... when a part return comes around for your dealership, who normally handles the process? warranty admin or parts department?
Forum - 01/03/2020
As the Warranty Administrator, when I see a parts return come through, I make copies of the job card for the parts department to send back with their paperwork and the actual part to be returned. Our parts department handles the actual mailing of the ...
COURTESY TRANSPORTATION - 01/15/2020
Years ago, we had labor operation 0600125 for Non-Warranty Courtesy Transportation for Part Tie-up. i tried to submit a claim with that labor operation yesterday and was rejected. Can't get a hold of DBC and need to know if there is another labor operation...
Forum - 01/15/2020
I make copies of the ro docs and print out the main page of the parts request. Then I take those to the parts dept where they handle the rest - packaging, printing labels, and getting it out the door. I do have a spreadsheet where I keep track. ...
ELECTRONIC EXCHANGE ADMIN ALLOWANCE - 01/16/2020
... is out of warranty and we ran a PET to get her radio control assembly replaced. She did pay for part of the repair and I was wondering if we can still claim $45 admin allowance with the customer participation? ...
Batteries - 10/23/2020
Just a quick question for everbody. What part# do you use when you submit a warranty claim for a battery? The AC Delco # (48PG) or the long # (88865245) or does it matter. Thank you
Forum - 09/09/2020
What is your damaged part? Some things do not have 'specific' labor op, but it's not a transportation claim only issue. Difference is that DBC has to approve them, instead of us putting them to our Warranty Support
GM REP ACCESSORIES - 09/22/2020
... paid for through GWM, but I can't find any instruction on how to actually go about getting the part paid for. Anyone know how to go about doing that? ...
Forum - 09/02/2020
... check for any other error message that may be preventing the H route process, such as incompatible part or something like that. Hope you have it solved by now though! Have a great evening...
Forum - 07/31/2020
... the 'top-off' limit. We finally had to set limitations with the customers and explain that it was part of their obligation in the maintenance of their vehicle, to not let it run that low. CPO-MP we end up shopping the def or lose labor......
Forum - 04/17/2020
I would process the part return, as if it had, and add your $25.00 NIA fee. Its either going to WPC, or back as a core, just with a quicker determination. It may be that they are studying a pattern failure.
rookie question - 05/26/2020
hello im trying to submit my first claim and it will not let me add parts to it. this is a special coverage with 2 diffrent parts. when i hit the + button nothing happens. i have qty and part# filled out. what am i missing??? i have watched...
Forum - 07/09/2020
Thanks for your assistance. I just wasn't sure if it was still possible to claim additional rental days once a part had been overnight shipped even if expedited shipping charge was removed on claim.
Repeat Repair on Recall - 06/24/2020
... window passed inspection, so only the covers were replaced. 1 week later vehicle comes back with part of the window defrost not working, so this time they replaced the window per recall N192265660. Is it acceptable to put an Auth R on a recall?...
Forum - 06/24/2020
... with the technician or manager for more and/or improved comments (and potentially removing a part from the repair line to be handled internally if not supported as a warrantable failure). ...
Customer Enthusiasm - 06/10/2020
... Tonneau cover. Finding out this is a IBP issue not GM Warranty. IBP will not approve this part number being too old. This vehicle is still under the bumper/bumper. Has anyone had this issue? Do you think I would be able to customer...
Forum - 06/18/2020
Have you tried the Warranty Job Aid, using VIN & part #? When searching applique, the liftgate applique only shows under installed accessories (after build of vehicle). If it was put on, after delivered to dealer, you would have to make sure a claim...
Forum - 05/18/2021
... without exception? and Vehicle delivered subject to inspection? are you suppose to fill that part out everytime? If there is an example somewhere on this website it would be great... Just would like an example or some answers. ...
Metal Contamination - 03/15/2021
... for a failure code when you get this in the cause notes. Do you have the technician state what part is coming apart/damage that is causing the metal contamination? What cause code are you using for metal contamination?I'll get notes many times that state...
Claim submission order - 04/07/2021
... for a few reasons. In the meanwhile, the customer came in again for a special ordered part. Does it matter what order I submit them in? Can I submit the newer repair order and then when my manager gives me the older one back, submit that?...
Forum - 11/24/2020
Ok, that's what I did, but my GM rep rejected it and told me to submit it all together as one claim. I guess i'll have to email her. Is there a part in the P&P that states that? I want to make sure I have my bases covered.
Forum - 02/03/2021
I would submit the claim using the appropriate labor op# for the part being repaired, put the labor in base time. If the tech spent more time than the base time allows then any additional must be submitted as OLH with managers approval. There must be...
CPO Labor ops and bulletins - 02/05/2021
Heres a question I cannot find anywhere an answer for. CPO unit is within the Limited bumper to bumper part of the CPO and it has a bulletin on the model. I was told that it really wouldn't be covered that I would have to use a labor op in SI. Is...
Forum - 02/19/2021
0590052 is the labor operaton. You do need a GM part number to claim it 1051515. Should have this GM product on the shelf in your parts department if you are claiming it from warranty. If they come in and see you are charigng them for washer fluid but...
Forum - 01/14/2022
... while securing the most amount of reimbursement allowed.If items are not compliant, they are part of dealers expense and not GM's concern. ...
Forum - 12/28/2021
When you enter the part #, the gray banner will have an engine size, above labor op suggestions. For maintenances, going thru IVH is probably your best route
Forum - 09/16/2021
I have not heard that. I do know that on WPC Part Return documentation, we are to black-out customer info (name, address, phone and email) for security reasons
Forum - 09/30/2021
Warranty support has always had me keep it all on same claim, if the original part was a covered repair. If it's a customer paid repair, then the p-w is an add-on, with all requirements (including customer auth) met
Forum - 09/30/2021
My sales manager does not want any part of the program. On somewhat related note, Field Warranty to authorize 'older' rental than that listed in guidelines, and I have had 2 non-gm rentals to pay without authorization.
Forum - 09/30/2021
I guess the confusion comes in when adding a line for a Part Warranty that is result of a repair earlier on the Repair Order, the concern is already an operation/concern...so technically NOT an added operation??
ADJUSTMENTS TO PENDING CLAIMS - 08/27/2021
... I was done with the claim but forgot to adjust the amount of DEF(that's so frustrating anyway. Parts buys it under the part # for a 2 1/2 gallon jug, but has to be submitted to warranty in quarts. ) Am I correct that I will have to wait for the claim...
CCND WIPER WASHER INOP - 08/23/2021
Trying to submit a transaction for a CCND for Wiper Washer being INOP. What labor code would I use and it says I have to have a part number for it?
SRTA warranty - 08/05/2021
So I know that on the Warranty Quick Reference - Part Purchases on or after 4-1-2018 it states the warranty is *warranty is effective from date of installation to original purchaser. I have a customer that is selling his vehicle and had...
OnStar odometer rejects - 08/09/2021
... GM screws up something like this and drives my reject rate up for no reason. This is why it is not part of my pay plan!...
Forum - 06/23/2021
... needs to have detailed notes and TAC case#. Your service manager needs to aurhtorize for OLH and PART CEILING EXCEEDED. You will need to submit claim to WSC with attachmentments (front & back of RO with manager authorizations, tech time punches and...
Email with this subject=== Technician and Service Advisor ID Number Validation in Global Warranty Management - 07/22/2021
I received this email and one part I've a question on ..... In cases where a Service Advisor did not write the job card, the Service Manager can enter his/her GMIN (example: Service Manager authorizes a Goodwill reimbursement for an incidental non-warranty...
Field Actions - 06/14/2021
... to think a field action can be performed more than once. Is this correct? If not, can you claim a parts warranty claim? The issue I'm having there, part numbers and opcodes are specific to that field action; I cannot find an opcode for the repair....
Forum - 06/15/2021
Field Actions are a single-time fix or inspection. If the replacement part fails it would be a ZPTI to the initial install and would fall under the 24 month unlimited miles parts warranty terms. If that was the case you would use the base operation...
Forum - 11/19/2018
Is there any more information you can provide? Like was the vehicle in shop for that whole time, or did at any point the customer take the vehicle and leave while waiting on a part or anything?
Forum - 11/27/2018
... for it). The only time I could think that the last punch may be diag, is if it was diagnosed and a part ordered and you had to reference back to that jobcard. ...
Replace left and right rear axle shaft seals - 10/15/2018
... Axle Shaft Seals. What Labor code do you used? It lists Labor Code for each side, but the Part number is same for either side. Labor Code: 3030090 Right side and Labor Code: 3030110 Left side. This is for a 2013 Avalanche that has GMPP service...
Forum - 10/12/2018
Any idea why they couldn't program it? If your service department was able to program it, it sounds as if the part was not the problem, but the repair facility was not doing it correctly. This sounds like customer pay to me.
Forum - 09/05/2018
I HAVE BEEN TOLD BY GM THAT YOU CAN NO LONGER SUBMIT THE FLUSH KITS IN MISC. OR LIST THEM AS A NON GM PART. THE HAVE TO BE ABSORBED BY THE DEALER AS A SHOP SUPPLY. TOTALLY DISAGREE WITH THIS.
Forum - 02/04/2019
... I won't be able to claim any time for the time he took to locate the problem or the time to remove part of the dash to access the kinked hose that was causing the leak. There is no diagnostic time associated with this labor op. Bummer :-(...
Forum - 01/15/2019
Hi ewill3rd! Great question! The Part Warranty article from the January 2019 edition of the Warranty News references Article 1.1.1 from the Parts Policies & Procedures Manual. This includes the statement regarding subsequent replacements, effective...
Forum - 01/17/2019
I opened the link you provided (thanks for that) and read the material. It appears that prior to April 1st, the parts warranty did reset when replaced again. But after April 1st when the parts warranty terms changed, the parts warranty...
Emissions coverage - 02/15/2019
Is there a reference page for emissions components and what warranty covers what part? We used to have the "at-a-glance" sheet but that only goes to 2015 (I think). Format: Other
Forum - 11/29/2018
Thanks so much! Should I get with the technician to see if they remember anything that would have caused the part to fail? Basically all the Job Card said was that the customer wanted a replacement and we replaced it. Or just put comments...
Forum - 02/19/2019
... wires, she won't pay the diag time. Sometimes it feels like the guys are just supposed to throw a part at it and hope it fixes it....
... while securing the most amount of reimbursement allowed.If items are not compliant, they are part of dealers expense and not GM's concern. ...
Forum - 12/28/2021
When you enter the part #, the gray banner will have an engine size, above labor op suggestions. For maintenances, going thru IVH is probably your best route
Forum - 09/16/2021
I have not heard that. I do know that on WPC Part Return documentation, we are to black-out customer info (name, address, phone and email) for security reasons
Forum - 09/30/2021
Warranty support has always had me keep it all on same claim, if the original part was a covered repair. If it's a customer paid repair, then the p-w is an add-on, with all requirements (including customer auth) met
Forum - 09/30/2021
My sales manager does not want any part of the program. On somewhat related note, Field Warranty to authorize 'older' rental than that listed in guidelines, and I have had 2 non-gm rentals to pay without authorization.
Forum - 09/30/2021
I guess the confusion comes in when adding a line for a Part Warranty that is result of a repair earlier on the Repair Order, the concern is already an operation/concern...so technically NOT an added operation??
ADJUSTMENTS TO PENDING CLAIMS - 08/27/2021
... I was done with the claim but forgot to adjust the amount of DEF(that's so frustrating anyway. Parts buys it under the part # for a 2 1/2 gallon jug, but has to be submitted to warranty in quarts. ) Am I correct that I will have to wait for the claim...
CCND WIPER WASHER INOP - 08/23/2021
Trying to submit a transaction for a CCND for Wiper Washer being INOP. What labor code would I use and it says I have to have a part number for it?
SRTA warranty - 08/05/2021
So I know that on the Warranty Quick Reference - Part Purchases on or after 4-1-2018 it states the warranty is *warranty is effective from date of installation to original purchaser. I have a customer that is selling his vehicle and had...
OnStar odometer rejects - 08/09/2021
... GM screws up something like this and drives my reject rate up for no reason. This is why it is not part of my pay plan!...
Forum - 06/23/2021
... needs to have detailed notes and TAC case#. Your service manager needs to aurhtorize for OLH and PART CEILING EXCEEDED. You will need to submit claim to WSC with attachmentments (front & back of RO with manager authorizations, tech time punches and...
Email with this subject=== Technician and Service Advisor ID Number Validation in Global Warranty Management - 07/22/2021
I received this email and one part I've a question on ..... In cases where a Service Advisor did not write the job card, the Service Manager can enter his/her GMIN (example: Service Manager authorizes a Goodwill reimbursement for an incidental non-warranty...
Field Actions - 06/14/2021
... to think a field action can be performed more than once. Is this correct? If not, can you claim a parts warranty claim? The issue I'm having there, part numbers and opcodes are specific to that field action; I cannot find an opcode for the repair....
Forum - 06/15/2021
Field Actions are a single-time fix or inspection. If the replacement part fails it would be a ZPTI to the initial install and would fall under the 24 month unlimited miles parts warranty terms. If that was the case you would use the base operation...
Forum - 11/19/2018
Is there any more information you can provide? Like was the vehicle in shop for that whole time, or did at any point the customer take the vehicle and leave while waiting on a part or anything?
Forum - 11/27/2018
... for it). The only time I could think that the last punch may be diag, is if it was diagnosed and a part ordered and you had to reference back to that jobcard. ...
Replace left and right rear axle shaft seals - 10/15/2018
... Axle Shaft Seals. What Labor code do you used? It lists Labor Code for each side, but the Part number is same for either side. Labor Code: 3030090 Right side and Labor Code: 3030110 Left side. This is for a 2013 Avalanche that has GMPP service...
Forum - 10/12/2018
Any idea why they couldn't program it? If your service department was able to program it, it sounds as if the part was not the problem, but the repair facility was not doing it correctly. This sounds like customer pay to me.
Forum - 09/05/2018
I HAVE BEEN TOLD BY GM THAT YOU CAN NO LONGER SUBMIT THE FLUSH KITS IN MISC. OR LIST THEM AS A NON GM PART. THE HAVE TO BE ABSORBED BY THE DEALER AS A SHOP SUPPLY. TOTALLY DISAGREE WITH THIS.
Forum - 02/04/2019
... I won't be able to claim any time for the time he took to locate the problem or the time to remove part of the dash to access the kinked hose that was causing the leak. There is no diagnostic time associated with this labor op. Bummer :-(...
Forum - 01/15/2019
Hi ewill3rd! Great question! The Part Warranty article from the January 2019 edition of the Warranty News references Article 1.1.1 from the Parts Policies & Procedures Manual. This includes the statement regarding subsequent replacements, effective...
Forum - 01/17/2019
I opened the link you provided (thanks for that) and read the material. It appears that prior to April 1st, the parts warranty did reset when replaced again. But after April 1st when the parts warranty terms changed, the parts warranty...
Emissions coverage - 02/15/2019
Is there a reference page for emissions components and what warranty covers what part? We used to have the "at-a-glance" sheet but that only goes to 2015 (I think). Format: Other
Forum - 11/29/2018
Thanks so much! Should I get with the technician to see if they remember anything that would have caused the part to fail? Basically all the Job Card said was that the customer wanted a replacement and we replaced it. Or just put comments...
Forum - 02/19/2019
... wires, she won't pay the diag time. Sometimes it feels like the guys are just supposed to throw a part at it and hope it fixes it....
Forum - 12/21/2018
I would submit each individual line considering there is a separate labor operation for each part. Rule of thumb is if there is a labor operation for it, then it needs to have its own line. Then for the opposite side for each labor op there should be...
Forum - 12/21/2018
GM is not going to pay for a part that is an exchange unit. She should just bill $45 in admin. allowance for exchange of the unit and have the parts department contact ESC to correct that mistake as well. To prevent this from further happening when a...
Forum - 01/11/2019
Oh and PS, in my DMS you cannot enter more than one programming code because they are too long. They get the programming code only from me and the setup numbers are documented in the story. Another shortsighted screw up on their part.
Forum - 08/21/2018
I agree what KTurner said. That paragraph at the end of the Bulk Parts article is very helpful for the 1234yf. You can also just type in Bulk Parts in the search box in GlobalConnect and it will bring it up. You can go in and look up the part price...
Transportation Damage Core Reimbursement? - 09/20/2018
... If we turn the core in and it gets rejected, will we be able to submit for the core as part of the transportation claim?...
Forum - 09/25/2018
... but in a somewhat different situation on an engine block that had damage I was told to sent the part back for core and if it was rejected, then I should adjust the transaction to add the core with an explanation. ...
Forum - 09/10/2018
..."must it have originally been a powertrain covered part in order to replace it under CPO Powertrain coverage?" Yes - since this is not a powertrain covered component it would not be covered by the CPO Powertrain Warranty.
Performance Software Upgrade? - 09/11/2018
A customer ordered a Chevy Performance Software package, they paid for the part and then there's a labor op to cover the labor under warranty. There is no information about how much time they pay or if it's a ZREG or what exactly. Has anyone...
Forum - 08/08/2018
Well, I understand that part of it. I guess I'm just confused on whether we have to use the worksheet through the support tab considering it looks a lot different from what was in Service Forms. Also, the P&P hasn't been updated and still says to...
Forum - 06/25/2018
I finally got word back from the DBC. They basically just sent me an email saying the part was added to their system and to try resubmitting. I did and it went through with no problem.
Forum - 04/22/2019
I have never seen GMPP call back a part but I tell everyone over and over again that all GM warranty requirements must be followed on GMPP. The only exception is the new program that processes as a regular extended warranty. (credit card payment over...
Forum - 07/31/2019
To my knowledge any CPO, GMPP or GM warranty transactions processed through Global are required to meet parts retention requirements as published in GM policies and procedures. I have never seen a WPC request for a CPO or GMPP part but I hold my tech...
Forum - 10/23/2019
This is so frustrating. I just searched and saw this message as I am currently struggling to get one of these part expedite charges paid. I can understand if it was an over the counter parts warranty but for a dealer installed parts warranty I think it...
Service Manager - 11/14/2019
... and will have some newbie questions. Please bear with me. I have been submitting basic one line, 1 part claims and field actions etc, but need to know how to submit multiple parts on a claim and how to route OLH. Need some basic help. Thanks for any...
Forum - 10/16/2019
You can double check by using the Job Aid to run the part number for the bolts, then if it is listed under the opcode, I would do as you stated. Run time and use the base operation with OLH as required to extract the bolts/inserts.
Forum - 07/17/2019
... here, and the rise in ac related claims, I added my freon & dye cheat sheet with formula, part number & price and the rpo code you shared...
Forum - 05/02/2019
The technician’s comments must support the consequential damage. If that is the case, submit the part warranty for the compressor with the condenser as consequential.
Forum - 03/26/2019
... what is 24 so I am interested in what others say. You can't do the recall again but if the part fails you can do a ZPTI using the regular operation code. Some special coverages you can do over and over like the old fuel pump issues on Cobalts, but...
Forum - 03/08/2019
there would be no reason to claim 1.0 diagnosis for this it is a .30 diagnosis at best it is a known concern and the first part of diagnosis is to check for for PI's and TSb's you should only be claiming .30 for this diagnosis
WARRANTY WITH TAC CASE - 03/08/2019
I AM VERY NEW TO WARRANTY SUBMISSIONS AND HAVE A WARRANTY CLAIM I AM TRYING TO IMPUT LONG STORY SHORT TECH REPLACED THE PART STILL HAD A CODE PULL UP CALLED TAC THEY TOLD HIM TO ORDER A NEW ONE AND REPLACE IT AGAIN STILL HAD CODE AFTER REPALCING THAT...
Forum - 04/02/2019
... with the OTC component. (Possibly an engine or transmission replacement that carries a longer part warranty coverage, that is not recognized by GWM). Keep in mind that the "new" 24 month/unlimited mile part warranty term for most parts...
Forum - 04/09/2019
Hi Candy! I would also handle this as a ZPTC transaction. Parts P&P Article 1.1.3 (Powertrain Warranty Form): Parts and labor warranty when the engine/auto-transmission/transfer case is sold over the counter and repaired by a GM Dealer...
Charging Networks - 05/26/2021
GM has signed agreements to partner with seven charging networks to offer customers access to 60,000 charging plugs in the US and Canada, one of several steps the automaker is taking to make charging EV’s easier. GM has already partnered with charging...
PDI Accessories - 06/29/2021
Reimbursement for the installation of dealer installed, factory invoiced options is not part of the PDI auto pay process. A transaction must be submitted using labor operation 0590032. Many service agents miss out on a great deal of additional warranty...
TPMS Learn - 07/27/2021
LPO Accessory Wheels provided by the ADI require as part of the PDI process wheel installation and a tire pressure monitor system sensor learn, with documentation of the WCC required. When the learn procedure is not performed the customer may experience...
I would submit each individual line considering there is a separate labor operation for each part. Rule of thumb is if there is a labor operation for it, then it needs to have its own line. Then for the opposite side for each labor op there should be...
Forum - 12/21/2018
GM is not going to pay for a part that is an exchange unit. She should just bill $45 in admin. allowance for exchange of the unit and have the parts department contact ESC to correct that mistake as well. To prevent this from further happening when a...
Forum - 01/11/2019
Oh and PS, in my DMS you cannot enter more than one programming code because they are too long. They get the programming code only from me and the setup numbers are documented in the story. Another shortsighted screw up on their part.
Forum - 08/21/2018
I agree what KTurner said. That paragraph at the end of the Bulk Parts article is very helpful for the 1234yf. You can also just type in Bulk Parts in the search box in GlobalConnect and it will bring it up. You can go in and look up the part price...
Transportation Damage Core Reimbursement? - 09/20/2018
... If we turn the core in and it gets rejected, will we be able to submit for the core as part of the transportation claim?...
Forum - 09/25/2018
... but in a somewhat different situation on an engine block that had damage I was told to sent the part back for core and if it was rejected, then I should adjust the transaction to add the core with an explanation. ...
Forum - 09/10/2018
..."must it have originally been a powertrain covered part in order to replace it under CPO Powertrain coverage?" Yes - since this is not a powertrain covered component it would not be covered by the CPO Powertrain Warranty.
Performance Software Upgrade? - 09/11/2018
A customer ordered a Chevy Performance Software package, they paid for the part and then there's a labor op to cover the labor under warranty. There is no information about how much time they pay or if it's a ZREG or what exactly. Has anyone...
Forum - 08/08/2018
Well, I understand that part of it. I guess I'm just confused on whether we have to use the worksheet through the support tab considering it looks a lot different from what was in Service Forms. Also, the P&P hasn't been updated and still says to...
Forum - 06/25/2018
I finally got word back from the DBC. They basically just sent me an email saying the part was added to their system and to try resubmitting. I did and it went through with no problem.
Forum - 04/22/2019
I have never seen GMPP call back a part but I tell everyone over and over again that all GM warranty requirements must be followed on GMPP. The only exception is the new program that processes as a regular extended warranty. (credit card payment over...
Forum - 07/31/2019
To my knowledge any CPO, GMPP or GM warranty transactions processed through Global are required to meet parts retention requirements as published in GM policies and procedures. I have never seen a WPC request for a CPO or GMPP part but I hold my tech...
Forum - 10/23/2019
This is so frustrating. I just searched and saw this message as I am currently struggling to get one of these part expedite charges paid. I can understand if it was an over the counter parts warranty but for a dealer installed parts warranty I think it...
Service Manager - 11/14/2019
... and will have some newbie questions. Please bear with me. I have been submitting basic one line, 1 part claims and field actions etc, but need to know how to submit multiple parts on a claim and how to route OLH. Need some basic help. Thanks for any...
Forum - 10/16/2019
You can double check by using the Job Aid to run the part number for the bolts, then if it is listed under the opcode, I would do as you stated. Run time and use the base operation with OLH as required to extract the bolts/inserts.
Forum - 07/17/2019
... here, and the rise in ac related claims, I added my freon & dye cheat sheet with formula, part number & price and the rpo code you shared...
Forum - 05/02/2019
The technician’s comments must support the consequential damage. If that is the case, submit the part warranty for the compressor with the condenser as consequential.
Forum - 03/26/2019
... what is 24 so I am interested in what others say. You can't do the recall again but if the part fails you can do a ZPTI using the regular operation code. Some special coverages you can do over and over like the old fuel pump issues on Cobalts, but...
Forum - 03/08/2019
there would be no reason to claim 1.0 diagnosis for this it is a .30 diagnosis at best it is a known concern and the first part of diagnosis is to check for for PI's and TSb's you should only be claiming .30 for this diagnosis
WARRANTY WITH TAC CASE - 03/08/2019
I AM VERY NEW TO WARRANTY SUBMISSIONS AND HAVE A WARRANTY CLAIM I AM TRYING TO IMPUT LONG STORY SHORT TECH REPLACED THE PART STILL HAD A CODE PULL UP CALLED TAC THEY TOLD HIM TO ORDER A NEW ONE AND REPLACE IT AGAIN STILL HAD CODE AFTER REPALCING THAT...
Forum - 04/02/2019
... with the OTC component. (Possibly an engine or transmission replacement that carries a longer part warranty coverage, that is not recognized by GWM). Keep in mind that the "new" 24 month/unlimited mile part warranty term for most parts...
Forum - 04/09/2019
Hi Candy! I would also handle this as a ZPTC transaction. Parts P&P Article 1.1.3 (Powertrain Warranty Form): Parts and labor warranty when the engine/auto-transmission/transfer case is sold over the counter and repaired by a GM Dealer...
Charging Networks - 05/26/2021
GM has signed agreements to partner with seven charging networks to offer customers access to 60,000 charging plugs in the US and Canada, one of several steps the automaker is taking to make charging EV’s easier. GM has already partnered with charging...
PDI Accessories - 06/29/2021
Reimbursement for the installation of dealer installed, factory invoiced options is not part of the PDI auto pay process. A transaction must be submitted using labor operation 0590032. Many service agents miss out on a great deal of additional warranty...
TPMS Learn - 07/27/2021
LPO Accessory Wheels provided by the ADI require as part of the PDI process wheel installation and a tire pressure monitor system sensor learn, with documentation of the WCC required. When the learn procedure is not performed the customer may experience...
Cores - 10/26/2021
All Warranty core parts (except ESC and BSC exchange parts) must be retained for 72 hours beyond receipt of the Transaction Summary showing claim credit. If a WPC return request is not received through the GWM system within 72 hours of receipt of a GWM...
Battery Warranty - 10/01/2021
... must remove the Warranty Insert Tag from the new ACDelco Replacement Battery and retain it as part of the job card information. ...
LPO Calibrated Accessories - 04/26/2022
LPO accessories that require calibration programming as part of the installation, require installation and programming labor claim submission under the new calibrated LPO Accessory Labor Codes. Labor code 0590032 is still used with all other LPO accessories...
Bolt Production - 04/26/2022
... has an ample supply of new batteries to start building new Bolts while fixing Bolts that are part of the recall. The Orion plant is currently building 2022 model year Bolts with production of the 2023 model starting later this summer....
New Factory - 03/28/2022
GM will build a new factory in Quebec, Canada as part of a joint venture with a South Korean chemical maker. It is anticipated that the new factory will eventually feed critical building materials to several US battery plants. The new factory enables...
High Voltage Battery - 03/22/2021
... published labor time from the applicable bulletin or LTG. High Voltage Battery or battery section part numbers are not included with the transaction. Warranty parts are sent to the dealer at no charge, therefore not billed on the transaction. Dealers...
Policies for Engine and Transmission Replacements - 03/22/2021
... Request form. Examples of this include the cause of failure could not be determined, there are part delays for parts required to repair, or the customer requests an assembly replacement. When submitting an engine or transmission assembly replacement...
Pre-Delivery Scratches - 12/29/2020
... that the glass is damage free at PDI. If damage is found, clearly identify the area to aid in the part return process. Technicians are advised to follow the rear side door window replacement procedure in SI. ...
NADA 2021 - 11/25/2020
... 9-11, 2021. Educational sessions and franchise meetings will be held digitally. Exhibitors will be part of a virtual convention floor and will be able to purchase different levels of capabilities from the software provider. ...
Keyless Entry Batteries - 05/28/2020
... to 12 months only. Replacements after 12 months are considered maintenance and are not covered as part of the New Vehicle Limited Warranty. Refer to the Limited Warranty and Owner Assistance Information booklet. ...
Warranty Parts Center (WPC): - 07/30/2020
Our forum users brought to light an important change with the UPS Complete View Returns Interface (GM Warranty Part Returns-UPS Shipping Interface) that took effect June 15, 2020. These temporary changes are a result of security protocol updates at UPS. From...
Warranty Parts Center Bulletin Update - 09/22/2020
The Warranty Parts Center bulletin, 99-00-89-019, has been updated. The most current version of the bulletin provides an updated phone number for the WPC when it is necessary to contact customer assistance for assistance with returning one of a kind parts...
Damage that is not Considered Transportation Damage - 07/30/2020
... failures, i.e. electric fuel pump inoperative, vehicle fails to shift out of park, etc. Part/Option Discrepancies noticed during initial delivery from carrier.-- When a vehicle is received and found to have incorrect parts/options, i.e. GMC Grille on...
Chevrolet Advertising - 01/21/2019
... 2019 Silverado in January during the College Football Playoff National Championship. The ad is part of a new campaign designed to disrupt traditional print advertising. The 60 second ad is called “A Little Bit Country, A Little Bit Rock n&rsqu...
California Emissions - 03/27/2019
... by model year and state. The vehicle must be registered in a qualifying state at the time of part failure for the customer to be eligible for the warranty coverage shown. If the vehicle is no longer registered in a qualifying state, emissions component...
Production - 12/19/2018
GM has announced that it will end production of the Chevrolet Cruze as part of a cost-cutting plan that will idle five North American plants as well as significantly reduce hourly and salaried positions. GM also plans to stop production of the Buick LaCrosse,...
Reject of the Month - Error code 073, 021, 072 - 10/24/2018
A 2018 Chevrolet Camaro with 6,000 miles was brought into the service department after the vehicle died while being driven down the road and would not start. After significant diagnosis and reaching out to TAC for assistance, the technician found a misaligned...
2019 Sierra - 04/23/2018
... and Denali trims will be equipped with the new Multi-Pro Tailgate. It offers an inner tailgate as part of the main gate that can fold vertically down for easier loading or turn into a step. The SLT and Denali versions will come standard with a 5.3L V8...
Claim Pre-Approval Updates - 06/25/2018
... are as follows: Rental Related (4 days or more) Policy Related (Any $ Amount Outside GM Participation Range of Policy Evaluation Tool) Goodwill Above Empowerment Level Vehicle Payments > $1000 or Incidental Expenses > $500 Crossline Policy...
September 2018 Recall Update - 08/20/2018
... are instructed to replace the front side door window switch. Approximately 237,000 vehicles are part of the recall population. Noncompliance Recall 18159-03: Fuel Leak During F/CMVSS Testing: The recall bulletin has been revised to include an update...
Reject of the Month - Error code 124 - 08/21/2018
... authorization for the request. On a more detailed level, the OLH requests were, for the most part, for repairs performed within Repair Group 40 – Engine Propulsion or Repair Group 84 – Automatic Transmission. For a deeper dive into...
Courtesy Transportation - 02/27/2020
... (outside the Bumper-to-Bumper warranty), GM brand maintenance program services, or ZPTI and ZPTC part warranties. If a vehicle is in your dealership and repaired the same day, the two options available are a one-way or two-way shuttle or a $21.00...
Digital Vehicle Platform - 02/27/2020
... into most of its vehicles by 2023. It has already debuted on the 2020 Cadillac CT5, will be part of the Cadillac CT4, and the redesigned Chevrolet Corvette, Suburban, and Tahoe. The platform refers to how all of a vehicle’s electronics are int...
Emissions Failures - 01/28/2020
... the “E” labor operation numbers; the MIL or SES light must have been on and the causal part replaced was associated with the MIL illuminating the Emissions DTC. The DTC must be documented on the job card by the technician and entered in the...
Courtesy Transportation Bulletin 07-00-89-037 - 12/02/2019
... by an Emissions or Corrosion warranty, non-warranty services, GM brand maintenance service, Part warranty transactions (ZPTI and ZPTC), non-GM brand rental vehicles, and during services provided to vehicles in daily and long-term rental service, demo...
All Warranty core parts (except ESC and BSC exchange parts) must be retained for 72 hours beyond receipt of the Transaction Summary showing claim credit. If a WPC return request is not received through the GWM system within 72 hours of receipt of a GWM...
Battery Warranty - 10/01/2021
... must remove the Warranty Insert Tag from the new ACDelco Replacement Battery and retain it as part of the job card information. ...
LPO Calibrated Accessories - 04/26/2022
LPO accessories that require calibration programming as part of the installation, require installation and programming labor claim submission under the new calibrated LPO Accessory Labor Codes. Labor code 0590032 is still used with all other LPO accessories...
Bolt Production - 04/26/2022
... has an ample supply of new batteries to start building new Bolts while fixing Bolts that are part of the recall. The Orion plant is currently building 2022 model year Bolts with production of the 2023 model starting later this summer....
New Factory - 03/28/2022
GM will build a new factory in Quebec, Canada as part of a joint venture with a South Korean chemical maker. It is anticipated that the new factory will eventually feed critical building materials to several US battery plants. The new factory enables...
High Voltage Battery - 03/22/2021
... published labor time from the applicable bulletin or LTG. High Voltage Battery or battery section part numbers are not included with the transaction. Warranty parts are sent to the dealer at no charge, therefore not billed on the transaction. Dealers...
Policies for Engine and Transmission Replacements - 03/22/2021
... Request form. Examples of this include the cause of failure could not be determined, there are part delays for parts required to repair, or the customer requests an assembly replacement. When submitting an engine or transmission assembly replacement...
Pre-Delivery Scratches - 12/29/2020
... that the glass is damage free at PDI. If damage is found, clearly identify the area to aid in the part return process. Technicians are advised to follow the rear side door window replacement procedure in SI. ...
NADA 2021 - 11/25/2020
... 9-11, 2021. Educational sessions and franchise meetings will be held digitally. Exhibitors will be part of a virtual convention floor and will be able to purchase different levels of capabilities from the software provider. ...
Keyless Entry Batteries - 05/28/2020
... to 12 months only. Replacements after 12 months are considered maintenance and are not covered as part of the New Vehicle Limited Warranty. Refer to the Limited Warranty and Owner Assistance Information booklet. ...
Warranty Parts Center (WPC): - 07/30/2020
Our forum users brought to light an important change with the UPS Complete View Returns Interface (GM Warranty Part Returns-UPS Shipping Interface) that took effect June 15, 2020. These temporary changes are a result of security protocol updates at UPS. From...
Warranty Parts Center Bulletin Update - 09/22/2020
The Warranty Parts Center bulletin, 99-00-89-019, has been updated. The most current version of the bulletin provides an updated phone number for the WPC when it is necessary to contact customer assistance for assistance with returning one of a kind parts...
Damage that is not Considered Transportation Damage - 07/30/2020
... failures, i.e. electric fuel pump inoperative, vehicle fails to shift out of park, etc. Part/Option Discrepancies noticed during initial delivery from carrier.-- When a vehicle is received and found to have incorrect parts/options, i.e. GMC Grille on...
Chevrolet Advertising - 01/21/2019
... 2019 Silverado in January during the College Football Playoff National Championship. The ad is part of a new campaign designed to disrupt traditional print advertising. The 60 second ad is called “A Little Bit Country, A Little Bit Rock n&rsqu...
California Emissions - 03/27/2019
... by model year and state. The vehicle must be registered in a qualifying state at the time of part failure for the customer to be eligible for the warranty coverage shown. If the vehicle is no longer registered in a qualifying state, emissions component...
Production - 12/19/2018
GM has announced that it will end production of the Chevrolet Cruze as part of a cost-cutting plan that will idle five North American plants as well as significantly reduce hourly and salaried positions. GM also plans to stop production of the Buick LaCrosse,...
Reject of the Month - Error code 073, 021, 072 - 10/24/2018
A 2018 Chevrolet Camaro with 6,000 miles was brought into the service department after the vehicle died while being driven down the road and would not start. After significant diagnosis and reaching out to TAC for assistance, the technician found a misaligned...
2019 Sierra - 04/23/2018
... and Denali trims will be equipped with the new Multi-Pro Tailgate. It offers an inner tailgate as part of the main gate that can fold vertically down for easier loading or turn into a step. The SLT and Denali versions will come standard with a 5.3L V8...
Claim Pre-Approval Updates - 06/25/2018
... are as follows: Rental Related (4 days or more) Policy Related (Any $ Amount Outside GM Participation Range of Policy Evaluation Tool) Goodwill Above Empowerment Level Vehicle Payments > $1000 or Incidental Expenses > $500 Crossline Policy...
September 2018 Recall Update - 08/20/2018
... are instructed to replace the front side door window switch. Approximately 237,000 vehicles are part of the recall population. Noncompliance Recall 18159-03: Fuel Leak During F/CMVSS Testing: The recall bulletin has been revised to include an update...
Reject of the Month - Error code 124 - 08/21/2018
... authorization for the request. On a more detailed level, the OLH requests were, for the most part, for repairs performed within Repair Group 40 – Engine Propulsion or Repair Group 84 – Automatic Transmission. For a deeper dive into...
Courtesy Transportation - 02/27/2020
... (outside the Bumper-to-Bumper warranty), GM brand maintenance program services, or ZPTI and ZPTC part warranties. If a vehicle is in your dealership and repaired the same day, the two options available are a one-way or two-way shuttle or a $21.00...
Digital Vehicle Platform - 02/27/2020
... into most of its vehicles by 2023. It has already debuted on the 2020 Cadillac CT5, will be part of the Cadillac CT4, and the redesigned Chevrolet Corvette, Suburban, and Tahoe. The platform refers to how all of a vehicle’s electronics are int...
Emissions Failures - 01/28/2020
... the “E” labor operation numbers; the MIL or SES light must have been on and the causal part replaced was associated with the MIL illuminating the Emissions DTC. The DTC must be documented on the job card by the technician and entered in the...
Courtesy Transportation Bulletin 07-00-89-037 - 12/02/2019
... by an Emissions or Corrosion warranty, non-warranty services, GM brand maintenance service, Part warranty transactions (ZPTI and ZPTC), non-GM brand rental vehicles, and during services provided to vehicles in daily and long-term rental service, demo...
PQC Restriction Temporarily Suspended - 01/03/2020
... November 1, 2019 until further notice. Dealers are still required to contact the PQC for an active part restriction or exchange program. Dealers that were previously PQC restricted must contact the PQC prior to an assembly replacement on job cards that...
Bulletin Tip - 10/23/2019
... amount, the dealer must complete a Tire Pre-Repair Authorization (PRA). As noted with the Parts Information section within the bulletin, the replacement tires are not to be marked as the Causal Part, rather, the word “Bulletin” must...
Warranty Blocks - 09/24/2019
... coverage adjustments, emission control systems warranty, GM Maintenance Programs, and replacement part warranties. GM Authorization may be required when submitting any of these transactions on a vehicle with a blocked warranty....
10-Speed Auto Transmission - 07/30/2019
... are available on certain Chevrolet, Cadillac, and GMC vehicles. The transmission features a Part Unique Number (PUN) that may contain the letter O and/or the number 0 (zero). When replacing the valve body, take notice to accurately enter the PUN dur...
Battery and Parts Warranty - 05/29/2019
The only time a dealer should submit a parts warranty transaction for a battery would be if the battery was replaced toward the end of the New Vehicle Warranty and a subsequent failure occurred immediately outside the base warranty. Otherwise, part warranty...
GM Invests in Assembly Plant - 04/22/2019
... Bolt, autonomous vehicles for GM’s Cruise unit, and the Chevy Sonic. The announcement was part of GM’s new commitment to invest a total of $1.8 billion in US manufacturing operations....
Cadillac Super Cruise - 04/22/2019
... wheel column. The camera monitors the attentiveness of the driver. The repair for the problem is part of a significant hardware change that is planned for the next-generation system. ...
Electronic Exchange Program - 10/24/2017
... technician determines that an electronic exchange component will need replacement, they obtain the part number of that component using a scan tool or they can get the part number directly from the component upon removal. The parts department then orders...
Courtesy Transportation - 08/22/2017
Part warranty transactions, dealer installed and over the counter, do not allow for submission of any form of courtesy transportation. In late June, GWM was updated to remove the rental, shuttle, and public transportation net item expense ...
Associated Accessories - 08/22/2017
... repair solution. The manufacturer will provide, at no cost, under the terms of the warranty, the parts necessary to repair the accessory or a complete accessory replacement; as a result parts must not be claimed on a GM warranty transaction. A...
OE Batteries - 10/23/2017
... in early October. The bulletin contains a table that provides original equipment ratings and part numbers used to set up a proper battery test. This information is critical for proper test results when using the EL-50313. The bulletin was revised to...
Consumable Parts - 11/21/2017
... Vehicle Limited Warranty. Some of these tools come with what are called “consumable repair parts” that are intended to be permanently installed on the vehicle. Examples of consumable parts include terminal repair kits, a/c line tubing repair...
US Market Share - 12/21/2017
For the last five decades, GM’s US market share has, for the most part, been in continual decline. Since 1990, GM’s share has dropped in every year but three: 2001, 2002, and 2011. Through the first 10 months of 2017, US share has risen to...
Debits - 06/19/2017
You may have recently noticed transaction debits for part warranty transactions that included courtesy transportation. Transactions that were submitted with a courtesy transportation (e.g. rental expense) were returned with comments stating that the courtesy...
Automated Driving - 04/17/2017
... and reliability, marketing and distribution, and strategy. GM’s high ranking was due in part to millions spent investing in companies such as Lyft, and in purchasing Cruise Automation....
More on Add On Repairs - 03/21/2017
... verified by management and the customer did not have time to do the repair that day, or a part had to be ordered, it is still considered an add on repair when the customer returns at a later date. The customer’s concern should be written in a way...
Policy and Electronic Exchange Components - 12/01/2015
... exchange basis. It is not possible to change transactions from customer pay to policy after the part order has been submitted. Bulletin 08-08-44-029 ...
Exchange Program for Electronic Products - 12/01/2015
... that require the Service Agent to contact TAC for authorization prior to the exchange. If the part number is restricted, the ESC will not accept any warranty exchange order from Service Agents without a TAC case number. ...
January 2016 Recall Update - 01/11/2016
... Natural Gas vehicles are involved in the recently revised recall bulletin. The service procedure, part information and warranty transaction sections have been updated. Approximately 1,800 vehicles are included in the recall population.Special Coverage...
Service Policies & Procedures Recent Updates - 01/11/2016
... to the job card in lieu of the Cost Comparison Form. A cost comparison (price quote) from the parts department can be used instead of the Cost Comparison Estimate Form, if the following information is generated as part of the form:The customer's name...
Parts Expediting - 04/08/2016
Service agents are reimbursed for the expenses incurred for expediting GM parts that are locally obtained. The reimbursement only applies to parts that are expedited for warranty repairs and is not eligible on service agent owned vehicles. No additional...
Batteries - 02/02/2016
... must remove the Warranty Insert Tag from the new ACDelco Replacement Battery and retain it as part of the job card information. ...
October 2016 Recall Update - 09/27/2016
Safety Recall 07035D: Engine Compartment Fire: The recall bulletin has been revised to enhance the Service Procedure section with additional information to ensure the proper sealing of the replacement valve cover gasket. The updated bulletin also includes...
Electronic Exchange Components - 07/28/2016
... a warranty transaction, the claim will reject with error code 25 or 50. To correct the error the part must be removed from the transaction. Claims for electronic exchange components are submitted with the appropriate labor operation from the LTG. The...
Second Gen dexos1 - 07/28/2016
... of oil. On 7/15/2016, dealers receive only the new specification and are billed the new part numbers listed in Global Message GCUS-9-2426. On 8/1/2016, dealers will notice an increase of approximately 4% a gallon for full synthetic ACDelco dexos1 5W30....
... November 1, 2019 until further notice. Dealers are still required to contact the PQC for an active part restriction or exchange program. Dealers that were previously PQC restricted must contact the PQC prior to an assembly replacement on job cards that...
Bulletin Tip - 10/23/2019
... amount, the dealer must complete a Tire Pre-Repair Authorization (PRA). As noted with the Parts Information section within the bulletin, the replacement tires are not to be marked as the Causal Part, rather, the word “Bulletin” must...
Warranty Blocks - 09/24/2019
... coverage adjustments, emission control systems warranty, GM Maintenance Programs, and replacement part warranties. GM Authorization may be required when submitting any of these transactions on a vehicle with a blocked warranty....
10-Speed Auto Transmission - 07/30/2019
... are available on certain Chevrolet, Cadillac, and GMC vehicles. The transmission features a Part Unique Number (PUN) that may contain the letter O and/or the number 0 (zero). When replacing the valve body, take notice to accurately enter the PUN dur...
Battery and Parts Warranty - 05/29/2019
The only time a dealer should submit a parts warranty transaction for a battery would be if the battery was replaced toward the end of the New Vehicle Warranty and a subsequent failure occurred immediately outside the base warranty. Otherwise, part warranty...
GM Invests in Assembly Plant - 04/22/2019
... Bolt, autonomous vehicles for GM’s Cruise unit, and the Chevy Sonic. The announcement was part of GM’s new commitment to invest a total of $1.8 billion in US manufacturing operations....
Cadillac Super Cruise - 04/22/2019
... wheel column. The camera monitors the attentiveness of the driver. The repair for the problem is part of a significant hardware change that is planned for the next-generation system. ...
Electronic Exchange Program - 10/24/2017
... technician determines that an electronic exchange component will need replacement, they obtain the part number of that component using a scan tool or they can get the part number directly from the component upon removal. The parts department then orders...
Courtesy Transportation - 08/22/2017
Part warranty transactions, dealer installed and over the counter, do not allow for submission of any form of courtesy transportation. In late June, GWM was updated to remove the rental, shuttle, and public transportation net item expense ...
Associated Accessories - 08/22/2017
... repair solution. The manufacturer will provide, at no cost, under the terms of the warranty, the parts necessary to repair the accessory or a complete accessory replacement; as a result parts must not be claimed on a GM warranty transaction. A...
OE Batteries - 10/23/2017
... in early October. The bulletin contains a table that provides original equipment ratings and part numbers used to set up a proper battery test. This information is critical for proper test results when using the EL-50313. The bulletin was revised to...
Consumable Parts - 11/21/2017
... Vehicle Limited Warranty. Some of these tools come with what are called “consumable repair parts” that are intended to be permanently installed on the vehicle. Examples of consumable parts include terminal repair kits, a/c line tubing repair...
US Market Share - 12/21/2017
For the last five decades, GM’s US market share has, for the most part, been in continual decline. Since 1990, GM’s share has dropped in every year but three: 2001, 2002, and 2011. Through the first 10 months of 2017, US share has risen to...
Debits - 06/19/2017
You may have recently noticed transaction debits for part warranty transactions that included courtesy transportation. Transactions that were submitted with a courtesy transportation (e.g. rental expense) were returned with comments stating that the courtesy...
Automated Driving - 04/17/2017
... and reliability, marketing and distribution, and strategy. GM’s high ranking was due in part to millions spent investing in companies such as Lyft, and in purchasing Cruise Automation....
More on Add On Repairs - 03/21/2017
... verified by management and the customer did not have time to do the repair that day, or a part had to be ordered, it is still considered an add on repair when the customer returns at a later date. The customer’s concern should be written in a way...
Policy and Electronic Exchange Components - 12/01/2015
... exchange basis. It is not possible to change transactions from customer pay to policy after the part order has been submitted. Bulletin 08-08-44-029 ...
Exchange Program for Electronic Products - 12/01/2015
... that require the Service Agent to contact TAC for authorization prior to the exchange. If the part number is restricted, the ESC will not accept any warranty exchange order from Service Agents without a TAC case number. ...
January 2016 Recall Update - 01/11/2016
... Natural Gas vehicles are involved in the recently revised recall bulletin. The service procedure, part information and warranty transaction sections have been updated. Approximately 1,800 vehicles are included in the recall population.Special Coverage...
Service Policies & Procedures Recent Updates - 01/11/2016
... to the job card in lieu of the Cost Comparison Form. A cost comparison (price quote) from the parts department can be used instead of the Cost Comparison Estimate Form, if the following information is generated as part of the form:The customer's name...
Parts Expediting - 04/08/2016
Service agents are reimbursed for the expenses incurred for expediting GM parts that are locally obtained. The reimbursement only applies to parts that are expedited for warranty repairs and is not eligible on service agent owned vehicles. No additional...
Batteries - 02/02/2016
... must remove the Warranty Insert Tag from the new ACDelco Replacement Battery and retain it as part of the job card information. ...
October 2016 Recall Update - 09/27/2016
Safety Recall 07035D: Engine Compartment Fire: The recall bulletin has been revised to enhance the Service Procedure section with additional information to ensure the proper sealing of the replacement valve cover gasket. The updated bulletin also includes...
Electronic Exchange Components - 07/28/2016
... a warranty transaction, the claim will reject with error code 25 or 50. To correct the error the part must be removed from the transaction. Claims for electronic exchange components are submitted with the appropriate labor operation from the LTG. The...
Second Gen dexos1 - 07/28/2016
... of oil. On 7/15/2016, dealers receive only the new specification and are billed the new part numbers listed in Global Message GCUS-9-2426. On 8/1/2016, dealers will notice an increase of approximately 4% a gallon for full synthetic ACDelco dexos1 5W30....
Automatic Transmission Fluid - 09/27/2016
... a Mobil 1 branded product will supersede ACDelco Dexron HP Automatic Transmission fluid. The part number for the new product will be 19353429 and will have a dealer price of $10.09/quart. ...
Limited Parts Return - 11/25/2014
In October, the WPC established a limited return for parts replaced with recalls 14079, 14117, and 14118. The part return requests for these parts will follow the standard parts return process. Ensure that the parts are packaged and returned individu...
Tires - 10/31/2014
Tires that are replaced under the terms of the GM bumper-to-bumper warranty must be replaced with the tire part number corresponding to the production RPO from the GM Parts Catalog. These tires will meet the same performance requirements of the production...
Recall 14294 - 03/26/2015
... and the customer subsequently refuses completion of the recall, dealers are instructed to claim parts and labor. Submit a ZREG transaction using labor operation 6410070, check the customer enthusiasm indicator, claim the applicable part, claim up to...
Upcoming Safety Recall 15438 - 06/30/2015
... Sierra 2500/3500 Heavy Duty trucks require replacement of the front passenger airbag inflator, as part of Takata's inflator equipment recall. GM is currently working with Takata, the airbag inflator supplier, to obtain the necessary parts as quickly...
Warranty Parts - 04/28/2015
Replaced warranty and policy parts must be turned in with receipt acknowledged by the parts department. The parts counterperson should initial, date, and document the returned part on the job card. Returned warranty and policy parts must also be retained...
Air Conditioning Odor - 10/02/2015
... core resulting in microbial growth that releases an unpleasant musty odor into the passenger compartment. Dealers are advised to apply a cooling coil coating and install an electronic evaporator dryer kit. Part numbers and a unique labor operation are...
September 2015 Recall Update - 09/03/2015
Safety Recall 13036A: Brake Lamp Malfunction: The recall bulletin has been updated to reflect revisions to the Parts Information and Service Procedure sections. The recall affects certain 2004-2012 Chevrolet Malibu, 2004-2007 Chevrolet Malibu Maxx, 2005-2010...
Refrigerant Recovery and Recharge - 09/02/2015
... a vehicle's air conditioning system blows less than cool air it is often low on refrigerant. Part of the diagnosis process is to connect the vehicle to a recovery/recharge machine to remove what refrigerant is left in the system and fill it back up to...
Aging Vehicles - 09/03/2015
... 12 years and older will continue to grow and will increase by 15% by 2020. This increase is due in part to improved quality and consumers are holding on to their vehicles longer. ...
Customer Satisfaction Recall 13426: Tail Lamp Gasket Seal - 05/09/2014
... For those vehicles that are not identified in IVH and that may have a water leak in the rear compartment, refer to Engineering Information PIE0277, prior to any part replacement. Recall 13426 applies to certain Chevrolet Impala models. ...
Hazard Flasher Operation - 05/09/2014
... flasher switches from 2014 Cadillac CTS sedans are operating as designed. To avoid unnecessary part replacement, refer to PIC5935A. A BCM calibration has changed the operation of the switch on vehicles produced after 10/11/2013, or any vehicle that has...
Ignition Switch Recall Claim Submission: - 06/06/2014
Global Message G_0000192330 provides a helpful tool for determining the proper part and labour operation for the ignition switch recalls; 13454, 14063, 14092, 14113 and 14133. While the document provides assistance with proper claim submission structure...
Refrigerant Price Increase - 07/01/2014
The price of a 30 lb. cylinder of R134a has increased, effective June 5, 2014.GM part number is 12356150. - Old dealer price was $105.00 - New dealer price is $120.00
Engine Coolant - 08/05/2014
... many GM coolant products effective July 16, 2014. Global Message G_0000196442 lists the affected part numbers as well as the new dealer price. The price reductions apply to gallon, pallet and 55 gallon drum quantities as well as to truckload quantit...
The Ignition Switch Recall - 09/09/2014
... Net Item. Provide the VIN of the rental vehicle and the total number of rental days. Select "Parts Not Available" as the rental reason.- Job cards for rentals should be closed every 30 days. Submit the rental expense transaction in GWM to ensure timely...
Wiring Repair Strategy - 07/30/2013
GM has published a wiring repair bulletin as a means to find information and parts to perform wiring repairs on 2009-2014 model year GM vehicles. The bulletin provides information on part numbers, repair procedures and connector repair information, and...
Accessory Grille - 10/01/2013
GM has determined that accessory grilles, part number 22985025-030, are not compatible with 2014 Chevrolet Impala vehicles with adaptive cruise (KSG). The accessory grille (VAT) interferes with the camera. Accessory grilles that have been installed on...
Corvette ZR1 - 01/28/2014
... in between the exhaust manifolds and mufflers on 2009-2011 model year vehicles with the 2012-2013 part numbers listed in the bulletin. The ECM calibration is to be updated also. A unique labour operation is published in the bulletin for repairs performed...
Accessory Tow Hooks - 09/09/2014
... the LPO tow hooks. Dealers are instructed to order the required fascia close out, charge the part required and the labour time to 1420490: front bumper fascia lower molding replacement. ...
Wire Harness - 12/05/2007
That part number comes up to a body wiring harness. By the picture in the parts catalog it runs from the trunk to the dash on the right side of the car.
CONVERTOR ON G6 - 12/04/2007
I am trying to locate a labor op for a convertor replacement on a g6 06 vin 1g2zf564165352 and the part no is 12618544. Any suggestions?
busted knuckles - 11/19/2007
Yes Tim, We were both covered. The sad part was that the owner would not press charges against the customer. He didn't want the publicity.......
REPROGRAMMING - 11/29/2007
WHEN REPROGRAMMING MODULES, I AM TRYING TO FIND ANY THING IN WRITING TO SEE IF... (WHEN PROGRAMMING PCM)-PERFORMING CRANKSHAFT VARIATION RELEARN PROCEDURE IS PART OF THAT PROCEDURE OR IF THAT WOULD BE CONSIDERED OLH
Radio Claims - 09/25/2007
My parts manager insists that a repair order must stay open when a radio or cluster is ordered. He says that the claim to install radio has to have the same RO # as he ordered part under. I say it doesnt only that a claim has to be filed on the VIN with...
... a Mobil 1 branded product will supersede ACDelco Dexron HP Automatic Transmission fluid. The part number for the new product will be 19353429 and will have a dealer price of $10.09/quart. ...
Limited Parts Return - 11/25/2014
In October, the WPC established a limited return for parts replaced with recalls 14079, 14117, and 14118. The part return requests for these parts will follow the standard parts return process. Ensure that the parts are packaged and returned individu...
Tires - 10/31/2014
Tires that are replaced under the terms of the GM bumper-to-bumper warranty must be replaced with the tire part number corresponding to the production RPO from the GM Parts Catalog. These tires will meet the same performance requirements of the production...
Recall 14294 - 03/26/2015
... and the customer subsequently refuses completion of the recall, dealers are instructed to claim parts and labor. Submit a ZREG transaction using labor operation 6410070, check the customer enthusiasm indicator, claim the applicable part, claim up to...
Upcoming Safety Recall 15438 - 06/30/2015
... Sierra 2500/3500 Heavy Duty trucks require replacement of the front passenger airbag inflator, as part of Takata's inflator equipment recall. GM is currently working with Takata, the airbag inflator supplier, to obtain the necessary parts as quickly...
Warranty Parts - 04/28/2015
Replaced warranty and policy parts must be turned in with receipt acknowledged by the parts department. The parts counterperson should initial, date, and document the returned part on the job card. Returned warranty and policy parts must also be retained...
Air Conditioning Odor - 10/02/2015
... core resulting in microbial growth that releases an unpleasant musty odor into the passenger compartment. Dealers are advised to apply a cooling coil coating and install an electronic evaporator dryer kit. Part numbers and a unique labor operation are...
September 2015 Recall Update - 09/03/2015
Safety Recall 13036A: Brake Lamp Malfunction: The recall bulletin has been updated to reflect revisions to the Parts Information and Service Procedure sections. The recall affects certain 2004-2012 Chevrolet Malibu, 2004-2007 Chevrolet Malibu Maxx, 2005-2010...
Refrigerant Recovery and Recharge - 09/02/2015
... a vehicle's air conditioning system blows less than cool air it is often low on refrigerant. Part of the diagnosis process is to connect the vehicle to a recovery/recharge machine to remove what refrigerant is left in the system and fill it back up to...
Aging Vehicles - 09/03/2015
... 12 years and older will continue to grow and will increase by 15% by 2020. This increase is due in part to improved quality and consumers are holding on to their vehicles longer. ...
Customer Satisfaction Recall 13426: Tail Lamp Gasket Seal - 05/09/2014
... For those vehicles that are not identified in IVH and that may have a water leak in the rear compartment, refer to Engineering Information PIE0277, prior to any part replacement. Recall 13426 applies to certain Chevrolet Impala models. ...
Hazard Flasher Operation - 05/09/2014
... flasher switches from 2014 Cadillac CTS sedans are operating as designed. To avoid unnecessary part replacement, refer to PIC5935A. A BCM calibration has changed the operation of the switch on vehicles produced after 10/11/2013, or any vehicle that has...
Ignition Switch Recall Claim Submission: - 06/06/2014
Global Message G_0000192330 provides a helpful tool for determining the proper part and labour operation for the ignition switch recalls; 13454, 14063, 14092, 14113 and 14133. While the document provides assistance with proper claim submission structure...
Refrigerant Price Increase - 07/01/2014
The price of a 30 lb. cylinder of R134a has increased, effective June 5, 2014.GM part number is 12356150. - Old dealer price was $105.00 - New dealer price is $120.00
Engine Coolant - 08/05/2014
... many GM coolant products effective July 16, 2014. Global Message G_0000196442 lists the affected part numbers as well as the new dealer price. The price reductions apply to gallon, pallet and 55 gallon drum quantities as well as to truckload quantit...
The Ignition Switch Recall - 09/09/2014
... Net Item. Provide the VIN of the rental vehicle and the total number of rental days. Select "Parts Not Available" as the rental reason.- Job cards for rentals should be closed every 30 days. Submit the rental expense transaction in GWM to ensure timely...
Wiring Repair Strategy - 07/30/2013
GM has published a wiring repair bulletin as a means to find information and parts to perform wiring repairs on 2009-2014 model year GM vehicles. The bulletin provides information on part numbers, repair procedures and connector repair information, and...
Accessory Grille - 10/01/2013
GM has determined that accessory grilles, part number 22985025-030, are not compatible with 2014 Chevrolet Impala vehicles with adaptive cruise (KSG). The accessory grille (VAT) interferes with the camera. Accessory grilles that have been installed on...
Corvette ZR1 - 01/28/2014
... in between the exhaust manifolds and mufflers on 2009-2011 model year vehicles with the 2012-2013 part numbers listed in the bulletin. The ECM calibration is to be updated also. A unique labour operation is published in the bulletin for repairs performed...
Accessory Tow Hooks - 09/09/2014
... the LPO tow hooks. Dealers are instructed to order the required fascia close out, charge the part required and the labour time to 1420490: front bumper fascia lower molding replacement. ...
Wire Harness - 12/05/2007
That part number comes up to a body wiring harness. By the picture in the parts catalog it runs from the trunk to the dash on the right side of the car.
CONVERTOR ON G6 - 12/04/2007
I am trying to locate a labor op for a convertor replacement on a g6 06 vin 1g2zf564165352 and the part no is 12618544. Any suggestions?
busted knuckles - 11/19/2007
Yes Tim, We were both covered. The sad part was that the owner would not press charges against the customer. He didn't want the publicity.......
REPROGRAMMING - 11/29/2007
WHEN REPROGRAMMING MODULES, I AM TRYING TO FIND ANY THING IN WRITING TO SEE IF... (WHEN PROGRAMMING PCM)-PERFORMING CRANKSHAFT VARIATION RELEARN PROCEDURE IS PART OF THAT PROCEDURE OR IF THAT WOULD BE CONSIDERED OLH
Radio Claims - 09/25/2007
My parts manager insists that a repair order must stay open when a radio or cluster is ordered. He says that the claim to install radio has to have the same RO # as he ordered part under. I say it doesnt only that a claim has to be filed on the VIN with...
Forum - 09/19/2007
S/A prints GMVISS and attaches to every ro. It took alot of repeated "nudging" to get us there, but now it a regular part of the write up process. My s/a's know not to bring me an RO with any question without the GMVISS attached. Even if it is a customer...
Forum - 09/19/2007
Our S/A's should get in the habit of looking the vehicles up, but for the most part our system will automatically look for any open campaigns and warn them. I'll sometimes look them up randomly, but have never needed to.
Forum - 09/19/2007
... punch time is true and over 2.0 OLH, you'll have to H-route. You have to use the op for the failed part therefore, use the conduit op i listed above....
Thanks - 09/20/2007
... correct I think my biggest hurdle with coding is trying to figure out why the LTG calls the part one thing and the parts department calls it something else! Guess after a few years of GM I'll figure it out. I'm used to working with Japanese manufac...
Forum - 09/19/2007
Unfortunately those costs are not reimbursable on a warranty claim, they are considered part of the dealers operating costs. The only instance that GM would reimburse for tools or machinery is when it is specifically stated in the bulletin that it may...
Re: RO'S WITH PARTS ON ORDER - 12/20/2007
WHAT DO YOU DO WITH ANY TIME OR PARTS BILLED ON THAT LINE (OUR PARTS DEPT INSISTS WE HAVE AN RO TO BILL THE PART IF IT IS BEING ORDERED) & HOW WOULD I CLAIM "ALL" THE TIME WHEN VEHICLE RETURNS
RO'S WITH PARTS ON ORDER - 12/19/2007
I AM LOOKING FOR THE "PROPER WAY" TO HANDLE RO'S STILL OPEN DUE TO PARTS WERE ORDERED.... AT THIS TIME, IF A CUSTOMER PICKS UP THEIR VEHICLE & WE HAD TO ORDER A PART - THE ADVISOR WILL HOLD THAT RO IN A "HOLD FILE" UNTIL THE CUSTOMER RETURNS ( I BELIEVE...
Forum - 12/20/2007
we close all s.o.p. ro's when the vehicle leaves and open a new ro when vehicle comes back in to have part installed. if you leave it open looks like vehicle was a dealership and can hurt in a lemon law case
NAVIGATION DISC - 01/04/2008
I HAVE A CLAIM WHERE WE REPLACED THE NAVIGATION DISC ON A 07 GMC DENALI. REJECTING FOR PARTS EXCESSIVE. I THINK I REMEMBER SEEING A BULLETIN WHERE THIS PART IS SUPPOSED TO BE ORDERED A CERTAIN WAY AND IT WILL BE FREE. DOES ANYONE KNOW THE BULLETIN...
HELP - 01/17/2008
I have a 06 Deville that came in for a recall. We provided one way shuttle for customer. Do I file the shuttle as goodwill? Part of me says I have to good will it because it is so far out on miles and time but I'm not 100% sure.
Re: Hello Members - 01/17/2008
I have only been a part of this membership for a few months. I love the idea of the warranty forum, but I do get frustrated that I don't get a reply from anyone within a reasonable amount of time. Days could go by and I still will have never heard anything....
Re: GMPP Ded. Override missed. How would I correct? - 02/05/2008
Thanks Ken, That was the correct thing to do! I called our rep and got it auto-payed! He understood that it was an error on my part.
GOODWRENCH LIMITED LIFETIME GUARANTEE - 03/17/2008
... GOING TO BE REPLACED - "WHICH WE REPLACED IN 2002 AS A GOODWILL WARRANTY" - BUT IT "IS" ON THE PART LIST AS A LIFETIME COMPONENT.... WOULD THE PUMP BE COVERED UNDER LIFETIME AGAIN ..... WHEN DID THE "LIFETIME" PROGRAM BEGIN ???...
Re: POWER RELEASE LIFTGATE LATCH - 03/11/2008
Rhonda, I hope this helps. I have a program called Warranty Wizard and I searched the part number you gave for an 06 HHR and found B5880-Tailgate lock rod and/or latch for 0.3 labor. Seems like this would be the closest labor op for repair.
NAVIGATION DISC - 03/03/2008
... or Concern May be Intermittent (Update Navigation Radio Software) - (Aug 1, 2007)- Navigation disc part number and labor operation is provided. Although bulletin states to claim disc (qty 1) and labor; claims continue to reject for parts cost excessive,...
LIFTGATE SWITCH LABOR OP??? - 03/05/2008
i AM LOOKING FOR A LIFTGATE SWITCH LABOR OP IN A 2006 RENDEZVOUX. The PART #GM10322831. I think I should use the outside handle and OLH the difference. Can anyone offer advise?
Re: POWER RELEASE LIFTGATE LATCH-WARRANTY WIZARD - 03/20/2008
... ALWAYS BE ABLE TO FIND LABOR OPS. ON OUR REGULAR LTG SYSTEM. WARRANTY WIZARD CAN BE SEARCHED BY PART NUMBER, KEY WORDS, EVEN LABOR OP CODES, AND YOU CAN ALSO LOOK UP RECALLS. THEY ALSO UPDATE ON A MONTHLY BASIS. VERY GOOD PRODUCT. ...
Re: SERVICE TIRE MONITOR LIGHT - 04/03/2008
... owners man. I would use E0716 and WM/3L. It seems to work for me. Also let the cust know that is part of maint. or they will come back every time they get tires or they get rotated. i also make sure the it wasnt my tech who are not relearning so it doesnt...
Re: COMPLAINT & FAIL CODES - 04/08/2008
I like it when they tell me the part was "bad". Should I make it go stand in the corner? Yikes! WHAT is the FAILURE, and WHY did it fail? They usually reply "I don't know"... to which I respond, "then how am I supposed to know? YOU'RE the tech"....
Re: RR FLOOR LOAD PANEL ASSY - 04/09/2008
Was it corrosion on a floor panel? What is the part for? What is it connected to? Those are the questions I ask when I'm looking for a "nearest" opcode.
Re: VLV RCKR ARM CVR GSKT - OP CODE ?? - 05/02/2008
WE USE WARRANTY WIZARD HERE AND WHEN YOU INPUT THE VIN AND PART NUMBER I COME UP WITH THE SAME LABOR OP BUT IT DOES SHOW ENGINE CODE "R" PAYING 1.1, .1-.3 TO CLEAN PARTS OVER 30K MILES, .9 WITH A/C, 1.7 WITH COMPRESSED NATURAL GAS (BI-FUEL)
Re: Brake Sanding? - 05/15/2008
i would double check with tech and find out if he has any specs or if he can get any specs. if he has specs you could use the labor op H0042 and H0043 (2 jobs - have service mgr auth) and only pay a part. look at latest brake policy 00-05-22-002k
Re: Freon? - 04/30/2008
IF IT DOESNT HAVE A GM PART # I WOULD PUT THE COST IN NET IF IT EXCEEDS $25.00 I H ROUGHT IT WITH A DISC. IT USUALLY PAYS
Re: Two jobs or one - 05/01/2008
As a rule of thumb I don't always ask did one parts failure cause the second to fail. In this case the answer is no. So I would use two ops. (If one part caused two fails, one op olh.) I would not add a line because there is no second complaint but,...
Re: RR FLOOR LOAD PANEL ASSY - 04/09/2008
... a nearest opcode-I saw some garnish moldings, sill plate, cargo shade, etc. Find something the part "touches" or is similar to and go with that. Broken? Did someone put something heavy on it? That's not warrantable... need a failure like weak, cracked,...
S/A prints GMVISS and attaches to every ro. It took alot of repeated "nudging" to get us there, but now it a regular part of the write up process. My s/a's know not to bring me an RO with any question without the GMVISS attached. Even if it is a customer...
Forum - 09/19/2007
Our S/A's should get in the habit of looking the vehicles up, but for the most part our system will automatically look for any open campaigns and warn them. I'll sometimes look them up randomly, but have never needed to.
Forum - 09/19/2007
... punch time is true and over 2.0 OLH, you'll have to H-route. You have to use the op for the failed part therefore, use the conduit op i listed above....
Thanks - 09/20/2007
... correct I think my biggest hurdle with coding is trying to figure out why the LTG calls the part one thing and the parts department calls it something else! Guess after a few years of GM I'll figure it out. I'm used to working with Japanese manufac...
Forum - 09/19/2007
Unfortunately those costs are not reimbursable on a warranty claim, they are considered part of the dealers operating costs. The only instance that GM would reimburse for tools or machinery is when it is specifically stated in the bulletin that it may...
Re: RO'S WITH PARTS ON ORDER - 12/20/2007
WHAT DO YOU DO WITH ANY TIME OR PARTS BILLED ON THAT LINE (OUR PARTS DEPT INSISTS WE HAVE AN RO TO BILL THE PART IF IT IS BEING ORDERED) & HOW WOULD I CLAIM "ALL" THE TIME WHEN VEHICLE RETURNS
RO'S WITH PARTS ON ORDER - 12/19/2007
I AM LOOKING FOR THE "PROPER WAY" TO HANDLE RO'S STILL OPEN DUE TO PARTS WERE ORDERED.... AT THIS TIME, IF A CUSTOMER PICKS UP THEIR VEHICLE & WE HAD TO ORDER A PART - THE ADVISOR WILL HOLD THAT RO IN A "HOLD FILE" UNTIL THE CUSTOMER RETURNS ( I BELIEVE...
Forum - 12/20/2007
we close all s.o.p. ro's when the vehicle leaves and open a new ro when vehicle comes back in to have part installed. if you leave it open looks like vehicle was a dealership and can hurt in a lemon law case
NAVIGATION DISC - 01/04/2008
I HAVE A CLAIM WHERE WE REPLACED THE NAVIGATION DISC ON A 07 GMC DENALI. REJECTING FOR PARTS EXCESSIVE. I THINK I REMEMBER SEEING A BULLETIN WHERE THIS PART IS SUPPOSED TO BE ORDERED A CERTAIN WAY AND IT WILL BE FREE. DOES ANYONE KNOW THE BULLETIN...
HELP - 01/17/2008
I have a 06 Deville that came in for a recall. We provided one way shuttle for customer. Do I file the shuttle as goodwill? Part of me says I have to good will it because it is so far out on miles and time but I'm not 100% sure.
Re: Hello Members - 01/17/2008
I have only been a part of this membership for a few months. I love the idea of the warranty forum, but I do get frustrated that I don't get a reply from anyone within a reasonable amount of time. Days could go by and I still will have never heard anything....
Re: GMPP Ded. Override missed. How would I correct? - 02/05/2008
Thanks Ken, That was the correct thing to do! I called our rep and got it auto-payed! He understood that it was an error on my part.
GOODWRENCH LIMITED LIFETIME GUARANTEE - 03/17/2008
... GOING TO BE REPLACED - "WHICH WE REPLACED IN 2002 AS A GOODWILL WARRANTY" - BUT IT "IS" ON THE PART LIST AS A LIFETIME COMPONENT.... WOULD THE PUMP BE COVERED UNDER LIFETIME AGAIN ..... WHEN DID THE "LIFETIME" PROGRAM BEGIN ???...
Re: POWER RELEASE LIFTGATE LATCH - 03/11/2008
Rhonda, I hope this helps. I have a program called Warranty Wizard and I searched the part number you gave for an 06 HHR and found B5880-Tailgate lock rod and/or latch for 0.3 labor. Seems like this would be the closest labor op for repair.
NAVIGATION DISC - 03/03/2008
... or Concern May be Intermittent (Update Navigation Radio Software) - (Aug 1, 2007)- Navigation disc part number and labor operation is provided. Although bulletin states to claim disc (qty 1) and labor; claims continue to reject for parts cost excessive,...
LIFTGATE SWITCH LABOR OP??? - 03/05/2008
i AM LOOKING FOR A LIFTGATE SWITCH LABOR OP IN A 2006 RENDEZVOUX. The PART #GM10322831. I think I should use the outside handle and OLH the difference. Can anyone offer advise?
Re: POWER RELEASE LIFTGATE LATCH-WARRANTY WIZARD - 03/20/2008
... ALWAYS BE ABLE TO FIND LABOR OPS. ON OUR REGULAR LTG SYSTEM. WARRANTY WIZARD CAN BE SEARCHED BY PART NUMBER, KEY WORDS, EVEN LABOR OP CODES, AND YOU CAN ALSO LOOK UP RECALLS. THEY ALSO UPDATE ON A MONTHLY BASIS. VERY GOOD PRODUCT. ...
Re: SERVICE TIRE MONITOR LIGHT - 04/03/2008
... owners man. I would use E0716 and WM/3L. It seems to work for me. Also let the cust know that is part of maint. or they will come back every time they get tires or they get rotated. i also make sure the it wasnt my tech who are not relearning so it doesnt...
Re: COMPLAINT & FAIL CODES - 04/08/2008
I like it when they tell me the part was "bad". Should I make it go stand in the corner? Yikes! WHAT is the FAILURE, and WHY did it fail? They usually reply "I don't know"... to which I respond, "then how am I supposed to know? YOU'RE the tech"....
Re: RR FLOOR LOAD PANEL ASSY - 04/09/2008
Was it corrosion on a floor panel? What is the part for? What is it connected to? Those are the questions I ask when I'm looking for a "nearest" opcode.
Re: VLV RCKR ARM CVR GSKT - OP CODE ?? - 05/02/2008
WE USE WARRANTY WIZARD HERE AND WHEN YOU INPUT THE VIN AND PART NUMBER I COME UP WITH THE SAME LABOR OP BUT IT DOES SHOW ENGINE CODE "R" PAYING 1.1, .1-.3 TO CLEAN PARTS OVER 30K MILES, .9 WITH A/C, 1.7 WITH COMPRESSED NATURAL GAS (BI-FUEL)
Re: Brake Sanding? - 05/15/2008
i would double check with tech and find out if he has any specs or if he can get any specs. if he has specs you could use the labor op H0042 and H0043 (2 jobs - have service mgr auth) and only pay a part. look at latest brake policy 00-05-22-002k
Re: Freon? - 04/30/2008
IF IT DOESNT HAVE A GM PART # I WOULD PUT THE COST IN NET IF IT EXCEEDS $25.00 I H ROUGHT IT WITH A DISC. IT USUALLY PAYS
Re: Two jobs or one - 05/01/2008
As a rule of thumb I don't always ask did one parts failure cause the second to fail. In this case the answer is no. So I would use two ops. (If one part caused two fails, one op olh.) I would not add a line because there is no second complaint but,...
Re: RR FLOOR LOAD PANEL ASSY - 04/09/2008
... a nearest opcode-I saw some garnish moldings, sill plate, cargo shade, etc. Find something the part "touches" or is similar to and go with that. Broken? Did someone put something heavy on it? That's not warrantable... need a failure like weak, cracked,...
Re: COMPLAINT & FAIL CODES - 04/09/2008
... WITH NOW HE WONT PAY THE TECHS IF THE STORY DOESNT PASS MY STANDERDS. I ALSO GOT SICK OF HEARING PART BAD OR INOP. I CANT EVEN GET MY TECHS TO CHANGE OUT GOING MILAGE EVEN WHEN IT SAYS THEY TEST DROVE IT IN THERE STORY. ...
SATURN-GMPP GENERATOR REPLACE - 04/23/2008
WE ARE A GM-ISUZU DEALER... I HAVE A GMPP-SATURN FOR AN GENERATOR REPLACEMENT, THE PART COST US $338.85,MY PARTS DEPT ONLY MARKED IT UP WHAT GM WARR WOULD PAY BECAUSE WE CANT LOOK UP SATURN PARTS..... SHOULDNT IT BE MARKED UP TO GMPP PRICING AND HOW WOULD...
HOW DO YOU CLAIM: NPN PARTS - 04/21/2008
EXAMPLE: I HAVE A 2006 EXPRESS CARGO VAN... CHECK ENGINE LIGHT ON, CODES #P0171 #P0174... VACUMN LEAK AT SUPPLY HOSE AT PASS SIDE BY EXHAUST MANIFOLD ---- PARTS DEPT CHARGED OUT "NPN-VAC HOSE" AS A PART (WHAT DO I DO WITH THIS)
Re: Warranty Admin. job description - 12/04/2008
... found one yet. For my dealership, my responsibilities are wide ranging. As for the warranty part of things, It's my job to make sure the stories are complete and accurate, all supporting documents are attached and that I get the thing paid. Don't...
Re: IGNITION CYLINDER REPLACEMENT - 12/05/2008
When I submit one, our keys are billed out with a GM# part number. So I usually submit the cylinder and housing under one labor and use the key labor op with no time for the key and I have had no problems with them paying this way.
Re: IDLER PULLEY LABOR OP ??? - 11/12/2008
Try using one of these labor ops. J0680 or J3420. They go with your part number you have listed. Hope this helps. I forgot one J0700 for a crankshaft pulley. If your not sure have the parts dept. look it up and have them show you a picture of it, tha...
Re: WPC CREDITS - 11/14/2008
Salinas, along with what Brat said. You can also claim adm allowance. If you are sending a part back you can claim .3 and if you are sending only paperwork back you can claim .2. Along with any cores that go with the parts.
Re: DIFFERENTIAL CARRIER SUPPORT BUSHING - 01/20/2009
I found E2180 - Insulator And/Or Bracket, Front Stabilizer Shaft At Frame - Replace. That's in the J&L Warranty Part Group to Labor Op Guide. I hope this helps
Warranty Wizard? - 01/27/2009
In a previous post Radley Gals posted something about a Warranty Wizard. I guess this is something that you put a part number into and it gives you possible labor ops. Is this correct? If so it sounds like a pretty handy tool to have. Where did you get...
Re: Repeat Repair Log - 11/21/2008
... claim type B's go on the form, and review any B authorizations. If it is a repeat repair (exact part failure), then it goes on the log. If it is a same labor type it does not go on the log....
Re: Warranty Compliance - 11/25/2008
WOW, THAT'S NASTY! Having the times written beside each operation should suffice, saves the running back and forth to time punch each part of the operation don't you think? If it's documented correctly, it would save several tenths of travel time!
Re: REAR DIFFERENTIAL GEAR OIL - 08/19/2008
the only thing i might try is to put the gear oil in net item and resubmit.I know fluids ect will not work as a failed part.might have to h-route with comments,closest labor op and oil in net.
Re: ACTUAL TIME VS TIME GUIDE TIME - 08/27/2008
... done a few of these and knows where to save time.this also goes to tech and shop effiencey.being part of large automotive company we are audited once a year.the only issue that came up was paying over actual time when time listed was variable such as...
Re: PARTS REPLACEMENT - 09/16/2008
Un fortuneatly that is the only way to handle a part warranty while vehicle is still under warranty.I also hate using auth "B" on these.wish they would come up with a different code
HUMMER LABOR OP - 10/15/2008
LOOKING FOR A HUMMER LABOR OP FOR PT#24234503 T.C.M. -- ONLY SEE FOR TRANS SHIFT CONTROL MODULE BUT PART GRP TO LABOR OP DOESNT SHOW THAT GROUP TO VERIFY IT. ANY ASSIST APPRECIATED
Re: L-FRT DOOR PAINT / SUBLET TO BODY SHOP - 09/18/2008
Since you had to replace the door shell you might use S0851 (door replacement)which will should cover the part as well as the extra time for replacing, then add your paint labor time to reg hrs like h&kchevy said.
Taking a Poll - 06/05/2008
... many claims (on average) do you code & submit daily? 6. What do you think is the most difficult part of your job? 7. What do you think is the easiest part of your job? 8. What accounting system do you use? (ADP, Reynolds, etc) 9. What state are...
Re: Exterior Roof Panel - 06/10/2008
DBC TOLD ME TO USE SPECIAL POLICY AND RECALL LABOR OPS AND CLAIM TYPE B AND H ROUTE FOR PART FAILURE. AVM PAID WITH NO COMMENT (BELIEVE ME, IF HE DIDN'T WANT IT SUBMITTED THAT WAY, THERE WOULD HAVE BEEN A COMMENT). MIGHT TRY IT.
Re: rejected claim type b - 06/17/2008
I searched the p/n and found op n3226. I also found n4875 and n4874 depending if it was power lock or unlatch actuator??I would use one of these and adjust your part price to 40% over and see what happens. Good Luck!
Re: Taking a Poll - 06/16/2008
... on the day could be as few as 10 or as many as 50. 6. What do you think is the most difficult part of your job? Reading the mechanics handwriting and getting them all to follow the rules 7. What do you think is the easiest part of your job? Downloading 8....
What is the correct procedure? - 06/23/2008
... on if I should submit both door repairs on one line, or separate them. Also, if more than one part was replaced on the same side, same line? I have already read 07-08-64-007C. Any clarification would be appreciated. Thanks......
Re: need a labor op... - 07/18/2008
Didn't take you wrong... was just explaining how checking the part number in EPIC is a good way to make sure you are coding correctly. It's all good.......
Re: Case Add - 06/25/2008
Ok, let's see if I have this straight. Case add credit is for a situation where a part or time was left off of a job that was already submit/paid? But you can add lines IF a repair that was not already submit was left off?
Re: Case Add - 06/25/2008
[quote] h&kchevy: Ok, let's see if I have this straight. Case add credit is for a situation where a part or time was left off of a job that was already submit/paid? [/quote] This part is definitely correct. Add credit only works if there is an existing...
Re: PROP SHAFT FRT SLIP YOKE OIL SEAL (LABOR OP ????) - 08/12/2008
THE PART# IS FOR REAR TRANS OUT PUT SEAL & LABOR OP IS FOR REPLACEMENT OF THAT SEAL,I THINK AT THIS POINT I WOULD USE K6360 & PUT THE SEAL IN NET AMT.HOPE THIS WORKS FOR YOU.
... WITH NOW HE WONT PAY THE TECHS IF THE STORY DOESNT PASS MY STANDERDS. I ALSO GOT SICK OF HEARING PART BAD OR INOP. I CANT EVEN GET MY TECHS TO CHANGE OUT GOING MILAGE EVEN WHEN IT SAYS THEY TEST DROVE IT IN THERE STORY. ...
SATURN-GMPP GENERATOR REPLACE - 04/23/2008
WE ARE A GM-ISUZU DEALER... I HAVE A GMPP-SATURN FOR AN GENERATOR REPLACEMENT, THE PART COST US $338.85,MY PARTS DEPT ONLY MARKED IT UP WHAT GM WARR WOULD PAY BECAUSE WE CANT LOOK UP SATURN PARTS..... SHOULDNT IT BE MARKED UP TO GMPP PRICING AND HOW WOULD...
HOW DO YOU CLAIM: NPN PARTS - 04/21/2008
EXAMPLE: I HAVE A 2006 EXPRESS CARGO VAN... CHECK ENGINE LIGHT ON, CODES #P0171 #P0174... VACUMN LEAK AT SUPPLY HOSE AT PASS SIDE BY EXHAUST MANIFOLD ---- PARTS DEPT CHARGED OUT "NPN-VAC HOSE" AS A PART (WHAT DO I DO WITH THIS)
Re: Warranty Admin. job description - 12/04/2008
... found one yet. For my dealership, my responsibilities are wide ranging. As for the warranty part of things, It's my job to make sure the stories are complete and accurate, all supporting documents are attached and that I get the thing paid. Don't...
Re: IGNITION CYLINDER REPLACEMENT - 12/05/2008
When I submit one, our keys are billed out with a GM# part number. So I usually submit the cylinder and housing under one labor and use the key labor op with no time for the key and I have had no problems with them paying this way.
Re: IDLER PULLEY LABOR OP ??? - 11/12/2008
Try using one of these labor ops. J0680 or J3420. They go with your part number you have listed. Hope this helps. I forgot one J0700 for a crankshaft pulley. If your not sure have the parts dept. look it up and have them show you a picture of it, tha...
Re: WPC CREDITS - 11/14/2008
Salinas, along with what Brat said. You can also claim adm allowance. If you are sending a part back you can claim .3 and if you are sending only paperwork back you can claim .2. Along with any cores that go with the parts.
Re: DIFFERENTIAL CARRIER SUPPORT BUSHING - 01/20/2009
I found E2180 - Insulator And/Or Bracket, Front Stabilizer Shaft At Frame - Replace. That's in the J&L Warranty Part Group to Labor Op Guide. I hope this helps
Warranty Wizard? - 01/27/2009
In a previous post Radley Gals posted something about a Warranty Wizard. I guess this is something that you put a part number into and it gives you possible labor ops. Is this correct? If so it sounds like a pretty handy tool to have. Where did you get...
Re: Repeat Repair Log - 11/21/2008
... claim type B's go on the form, and review any B authorizations. If it is a repeat repair (exact part failure), then it goes on the log. If it is a same labor type it does not go on the log....
Re: Warranty Compliance - 11/25/2008
WOW, THAT'S NASTY! Having the times written beside each operation should suffice, saves the running back and forth to time punch each part of the operation don't you think? If it's documented correctly, it would save several tenths of travel time!
Re: REAR DIFFERENTIAL GEAR OIL - 08/19/2008
the only thing i might try is to put the gear oil in net item and resubmit.I know fluids ect will not work as a failed part.might have to h-route with comments,closest labor op and oil in net.
Re: ACTUAL TIME VS TIME GUIDE TIME - 08/27/2008
... done a few of these and knows where to save time.this also goes to tech and shop effiencey.being part of large automotive company we are audited once a year.the only issue that came up was paying over actual time when time listed was variable such as...
Re: PARTS REPLACEMENT - 09/16/2008
Un fortuneatly that is the only way to handle a part warranty while vehicle is still under warranty.I also hate using auth "B" on these.wish they would come up with a different code
HUMMER LABOR OP - 10/15/2008
LOOKING FOR A HUMMER LABOR OP FOR PT#24234503 T.C.M. -- ONLY SEE FOR TRANS SHIFT CONTROL MODULE BUT PART GRP TO LABOR OP DOESNT SHOW THAT GROUP TO VERIFY IT. ANY ASSIST APPRECIATED
Re: L-FRT DOOR PAINT / SUBLET TO BODY SHOP - 09/18/2008
Since you had to replace the door shell you might use S0851 (door replacement)which will should cover the part as well as the extra time for replacing, then add your paint labor time to reg hrs like h&kchevy said.
Taking a Poll - 06/05/2008
... many claims (on average) do you code & submit daily? 6. What do you think is the most difficult part of your job? 7. What do you think is the easiest part of your job? 8. What accounting system do you use? (ADP, Reynolds, etc) 9. What state are...
Re: Exterior Roof Panel - 06/10/2008
DBC TOLD ME TO USE SPECIAL POLICY AND RECALL LABOR OPS AND CLAIM TYPE B AND H ROUTE FOR PART FAILURE. AVM PAID WITH NO COMMENT (BELIEVE ME, IF HE DIDN'T WANT IT SUBMITTED THAT WAY, THERE WOULD HAVE BEEN A COMMENT). MIGHT TRY IT.
Re: rejected claim type b - 06/17/2008
I searched the p/n and found op n3226. I also found n4875 and n4874 depending if it was power lock or unlatch actuator??I would use one of these and adjust your part price to 40% over and see what happens. Good Luck!
Re: Taking a Poll - 06/16/2008
... on the day could be as few as 10 or as many as 50. 6. What do you think is the most difficult part of your job? Reading the mechanics handwriting and getting them all to follow the rules 7. What do you think is the easiest part of your job? Downloading 8....
What is the correct procedure? - 06/23/2008
... on if I should submit both door repairs on one line, or separate them. Also, if more than one part was replaced on the same side, same line? I have already read 07-08-64-007C. Any clarification would be appreciated. Thanks......
Re: need a labor op... - 07/18/2008
Didn't take you wrong... was just explaining how checking the part number in EPIC is a good way to make sure you are coding correctly. It's all good.......
Re: Case Add - 06/25/2008
Ok, let's see if I have this straight. Case add credit is for a situation where a part or time was left off of a job that was already submit/paid? But you can add lines IF a repair that was not already submit was left off?
Re: Case Add - 06/25/2008
[quote] h&kchevy: Ok, let's see if I have this straight. Case add credit is for a situation where a part or time was left off of a job that was already submit/paid? [/quote] This part is definitely correct. Add credit only works if there is an existing...
Re: PROP SHAFT FRT SLIP YOKE OIL SEAL (LABOR OP ????) - 08/12/2008
THE PART# IS FOR REAR TRANS OUT PUT SEAL & LABOR OP IS FOR REPLACEMENT OF THAT SEAL,I THINK AT THIS POINT I WOULD USE K6360 & PUT THE SEAL IN NET AMT.HOPE THIS WORKS FOR YOU.
Re: PROP SHAFT FRT SLIP YOKE OIL SEAL (LABOR OP ????) - 08/12/2008
... seal. really dont see how the F2022 would work since it isnt four wheel drive but according to part number it will match up to the labor op. Hope one of these helps ...
Re: 08 Buick Lucerne -Looking for a labor operation - 07/02/2008
... and double checked with the tech. On '08 Lucerne and many vehicles now the inside door handle is part of the interior door panel. We replaced an inside door handle and to get it you have to get the whole inside door trim piece. Makes for an expens...
Re: CLAIM TYPE B - 07/01/2008
Submit with the claim type B and auth code G. Make sure you HRoute to your ASM, also include all information on hand, plus reference previous RO where part was purchased in December 2007.
LSG PARTS - 05/07/2009
Just thought I'd post this since I missed it for several years. Apparently the LSG warranty covers the part on the vehicle as long as the original purchaser own it ***No matter how many times it may need replaced***
Re: cross line saturns - 05/15/2009
They are "supposed" to be updating the system to recognize the saturn part numbers. Thanks for your help everyone. The claim is finally paid.
REAR DIFFERENTIAL SEAL - 06/25/2009
... TECH STATES: REPLACED REAR DIFFERENTIAL SEAL, PT#89047964 GP#4.399 --- UNABLE TO LOCATE THRU PART-LABOR GUIDE, NOTHING UNDER REAR DIFFERENTIAL SEAL ..... ANY ASSISTANCE APPRECIATED...
Re: Another fuel question - 06/26/2009
... vehicle that had to be driven several miles to verify a defect I would expect GM whose defective part it is to pay for the fuel. It is not the customers fault that there is a problem with there vehicle....
PARTS PRICING DISPUTE - 07/13/2009
WHEN I LOOK UP A PART ON EPIC: EX PT#89021297 IT SHOWS A DEALER PRICE OF $11.76 MERCH QTY 10..... SO DO I READ THAT AS $11.76 COST ON EACH --OR-- $11.76 DIVIDED BY 10 LEAVING A 1.18 COST ON EACH .....
Re: PARTS WARRANTY ON SEALS AND GASKETS - 04/09/2009
WHAT PART WARRANTY ON SEALS AND GASKETS???? AFTER OUR DSR, WE WERE CHARGED BACK FOR DAMN NEAR EVERY SEAL OR GASKET WE WARRANTIED, THERE ARE NO PARTS WARRANTIES ON THEM. THE SERVICE MANAGER HAS TO PROVE IT ISN'T IMPROPER INSTALLATION BEFORE I'LL SUBMIT...
Re: CLARIFICATION: BULLETIN #07-08-64-019 - 04/07/2009
We usually don't bill the lubricant part number on the RO. Instead (depending on the bulletin & amount needed) we usually break down the container into ounces, figure out how much each ounce costs & bill in the miscellaneous section, crediting parts....
Re: CLARIFICATION: BULLETIN #07-08-64-019 - 04/08/2009
When I have a portion to be charged out, I put the part on shop ticket and charge out a portion on each r-o as they come along. Beats getting rejected!
Re: Injection pump special policy, T5550 - 04/16/2009
... warranty, not a GM warranty! You're right, no wonder they can't get it together. The worst part is that rejection affects your Dealer Analysis reports - not fair! ...
FUEL RAIL FEED PIPE - 04/02/2009
WE ARE WORKING ON A 2007 SILVERADO, WE NEED TO REPLACE THE FUEL RAIL FEED PIPE PART# 97364416. WE THINK J5478 IS THE CORRECT LABOR OP. ANY HELP?
Re: G-8 CASTER ARM - 04/06/2009
Dont you just use the applicable part replacement opcode & add time for the caster adjustment? No extra opcode is necessary. E3530 maybe? My SI is down...
Re: Monday morning brain fog-- goodwill question - 03/23/2009
This is good to know I totally missed the part about customer pays labor. (Apologies to GM for the add'l expense I sent them.) I am also glad to see they have finally expanded it to 05.
Re: Oil leak diagnosis - 03/25/2009
... for inspection. If anything is truly leaking we include the time on the opcode that was used for part replacement or repair. If you have a better way of doing this, let me know! ...
Re: Monday morning brain fog-- goodwill question - 03/25/2009
I think I'd try putting it through as part of the special policy being that the date is so close. The policy does allow for customer reimbursement if customer paid for repair previous to the Special Policy, so it should still be covered regardless. ...
Re: Replaced starter - 02/24/2009
I did use claim type B, not auth code B. I thought because it was a part warranty it needed to go as claim type B. I didn't even think about it being under reg warranty-thanks! I'll send it as auth B and let you know if it worked!
Replaced starter - 02/24/2009
We replaced a started on a 2008 GMC Sierra at 3291 miles. The truck came back for a parts warranty, and we had to replace it AGAIN at 5967 miles. I submitted it thru warranty as a parts warranty, but it came back as "Claim type invalid for the repair"....
Re: NEED HELP RESOLVING A QUESTION - 02/03/2009
I agree with you - the oil change is normally part of that repair anyway. Tell your tech nice try! Don't worry, my techs would try that too!
CLAIM TYPE D - 03/09/2009
Okay, I screwed up good on this....! AVM told me to do a D on this claim, no worries, got that part. But, on my previous claim I had a HUGE typo with the mileage (less than previously submitted reject code on one of the lines, yet it paid since it was...
Technical Assistance Question - 03/10/2009
... a certain repair which does NOT correct the problem, then another tech proceeds to replace a part that DOES correct the problem, do any of you flag the first tech? How should I be coding these? I get a few of these a month...UGH....
ANYONE WITH WARRANTY WIZZARD - 03/06/2009
08 GMC ACADIA REPLACED PART 25868904 FILLER ASM-I/P STRG COL OPG AND AM LOOKING FOR LABOR OP. TECH NOTES SAY REPLACED HEADLAMP SWITCH PANEL. ARG!!! ANY HELP WILL BE APPRECIATED
Re: No WINS statement 07/14/09 - 07/14/2009
... see if it is there? May be a problem with your DMS interface. Some time ago we were only getting part of what GM was transmitting, and then when our DMS fixed it, everything came through at once....
Re: PARTS PRICING DISPUTE - 07/14/2009
... I HAVE A CLAIM FOR RECALL 07035, IF YOU LOOK AT THE CLAIM INFORMATION SECTION IT STATES.... *THE PARTS ALLOWANCE SHOULD BE THE SUM TOTAL OF THE CURRENT GMSPO DEALER NET PRICE PLUS ALLOWABLE MARK UP OR LAND COST MARKUP FOR VALVE COVER GASKET & SPARK PLUG...
... seal. really dont see how the F2022 would work since it isnt four wheel drive but according to part number it will match up to the labor op. Hope one of these helps ...
Re: 08 Buick Lucerne -Looking for a labor operation - 07/02/2008
... and double checked with the tech. On '08 Lucerne and many vehicles now the inside door handle is part of the interior door panel. We replaced an inside door handle and to get it you have to get the whole inside door trim piece. Makes for an expens...
Re: CLAIM TYPE B - 07/01/2008
Submit with the claim type B and auth code G. Make sure you HRoute to your ASM, also include all information on hand, plus reference previous RO where part was purchased in December 2007.
LSG PARTS - 05/07/2009
Just thought I'd post this since I missed it for several years. Apparently the LSG warranty covers the part on the vehicle as long as the original purchaser own it ***No matter how many times it may need replaced***
Re: cross line saturns - 05/15/2009
They are "supposed" to be updating the system to recognize the saturn part numbers. Thanks for your help everyone. The claim is finally paid.
REAR DIFFERENTIAL SEAL - 06/25/2009
... TECH STATES: REPLACED REAR DIFFERENTIAL SEAL, PT#89047964 GP#4.399 --- UNABLE TO LOCATE THRU PART-LABOR GUIDE, NOTHING UNDER REAR DIFFERENTIAL SEAL ..... ANY ASSISTANCE APPRECIATED...
Re: Another fuel question - 06/26/2009
... vehicle that had to be driven several miles to verify a defect I would expect GM whose defective part it is to pay for the fuel. It is not the customers fault that there is a problem with there vehicle....
PARTS PRICING DISPUTE - 07/13/2009
WHEN I LOOK UP A PART ON EPIC: EX PT#89021297 IT SHOWS A DEALER PRICE OF $11.76 MERCH QTY 10..... SO DO I READ THAT AS $11.76 COST ON EACH --OR-- $11.76 DIVIDED BY 10 LEAVING A 1.18 COST ON EACH .....
Re: PARTS WARRANTY ON SEALS AND GASKETS - 04/09/2009
WHAT PART WARRANTY ON SEALS AND GASKETS???? AFTER OUR DSR, WE WERE CHARGED BACK FOR DAMN NEAR EVERY SEAL OR GASKET WE WARRANTIED, THERE ARE NO PARTS WARRANTIES ON THEM. THE SERVICE MANAGER HAS TO PROVE IT ISN'T IMPROPER INSTALLATION BEFORE I'LL SUBMIT...
Re: CLARIFICATION: BULLETIN #07-08-64-019 - 04/07/2009
We usually don't bill the lubricant part number on the RO. Instead (depending on the bulletin & amount needed) we usually break down the container into ounces, figure out how much each ounce costs & bill in the miscellaneous section, crediting parts....
Re: CLARIFICATION: BULLETIN #07-08-64-019 - 04/08/2009
When I have a portion to be charged out, I put the part on shop ticket and charge out a portion on each r-o as they come along. Beats getting rejected!
Re: Injection pump special policy, T5550 - 04/16/2009
... warranty, not a GM warranty! You're right, no wonder they can't get it together. The worst part is that rejection affects your Dealer Analysis reports - not fair! ...
FUEL RAIL FEED PIPE - 04/02/2009
WE ARE WORKING ON A 2007 SILVERADO, WE NEED TO REPLACE THE FUEL RAIL FEED PIPE PART# 97364416. WE THINK J5478 IS THE CORRECT LABOR OP. ANY HELP?
Re: G-8 CASTER ARM - 04/06/2009
Dont you just use the applicable part replacement opcode & add time for the caster adjustment? No extra opcode is necessary. E3530 maybe? My SI is down...
Re: Monday morning brain fog-- goodwill question - 03/23/2009
This is good to know I totally missed the part about customer pays labor. (Apologies to GM for the add'l expense I sent them.) I am also glad to see they have finally expanded it to 05.
Re: Oil leak diagnosis - 03/25/2009
... for inspection. If anything is truly leaking we include the time on the opcode that was used for part replacement or repair. If you have a better way of doing this, let me know! ...
Re: Monday morning brain fog-- goodwill question - 03/25/2009
I think I'd try putting it through as part of the special policy being that the date is so close. The policy does allow for customer reimbursement if customer paid for repair previous to the Special Policy, so it should still be covered regardless. ...
Re: Replaced starter - 02/24/2009
I did use claim type B, not auth code B. I thought because it was a part warranty it needed to go as claim type B. I didn't even think about it being under reg warranty-thanks! I'll send it as auth B and let you know if it worked!
Replaced starter - 02/24/2009
We replaced a started on a 2008 GMC Sierra at 3291 miles. The truck came back for a parts warranty, and we had to replace it AGAIN at 5967 miles. I submitted it thru warranty as a parts warranty, but it came back as "Claim type invalid for the repair"....
Re: NEED HELP RESOLVING A QUESTION - 02/03/2009
I agree with you - the oil change is normally part of that repair anyway. Tell your tech nice try! Don't worry, my techs would try that too!
CLAIM TYPE D - 03/09/2009
Okay, I screwed up good on this....! AVM told me to do a D on this claim, no worries, got that part. But, on my previous claim I had a HUGE typo with the mileage (less than previously submitted reject code on one of the lines, yet it paid since it was...
Technical Assistance Question - 03/10/2009
... a certain repair which does NOT correct the problem, then another tech proceeds to replace a part that DOES correct the problem, do any of you flag the first tech? How should I be coding these? I get a few of these a month...UGH....
ANYONE WITH WARRANTY WIZZARD - 03/06/2009
08 GMC ACADIA REPLACED PART 25868904 FILLER ASM-I/P STRG COL OPG AND AM LOOKING FOR LABOR OP. TECH NOTES SAY REPLACED HEADLAMP SWITCH PANEL. ARG!!! ANY HELP WILL BE APPRECIATED
Re: No WINS statement 07/14/09 - 07/14/2009
... see if it is there? May be a problem with your DMS interface. Some time ago we were only getting part of what GM was transmitting, and then when our DMS fixed it, everything came through at once....
Re: PARTS PRICING DISPUTE - 07/14/2009
... I HAVE A CLAIM FOR RECALL 07035, IF YOU LOOK AT THE CLAIM INFORMATION SECTION IT STATES.... *THE PARTS ALLOWANCE SHOULD BE THE SUM TOTAL OF THE CURRENT GMSPO DEALER NET PRICE PLUS ALLOWABLE MARK UP OR LAND COST MARKUP FOR VALVE COVER GASKET & SPARK PLUG...
Re: PARTS PRICING DISPUTE - 07/14/2009
YOUR PART# 12345382 IS LISTED AS REQUIRED, IT IS HARD TO SAY HOW MUCH THREAD LOCK IS NEEDED. THIS IS NOT YOUR TYPICAL SCENERIO, BUT I HAVE NOT HAD ONE REJECT WHEN I HAVE MANUALLY ENTERED THE CLAIM. AGAIN I WOULD USE THE COST + MARKUP. YOU COULD CALL YOUR...
08 Hummer H3 - 07/15/2009
We replaced what the tech and parts call "bumpers" on body and door on the rear tailgate of a 2008 Hummer H3. Part numbers 15285253 & 15285254. I have been looking for a labor op for 2 days! If anyone can help I would appreciate
Re: GMPP - WINDSHIELD REPLACEMENT DUE TO DEFROSTER TAB BROKEN - 08/27/2009
... OUT FOR BACK WINDSHIELD REPLACEMENT ---- NOW ARE WE SUPPOSE TO GET THE GLASS SO WE HAVE A GM PART#, OR CAN THE SUBLET COMPANY BILL A GLASS ON THERE INVOICE & WE JUST SUBMIT LIKE THAT...... ...
Re: recall 09077 - 08/19/2009
Of course not! The Tech used v2091 which is for recall 09041. My favorite part is now he is mad at me. LOL feel the love, then read the recall!
Re: Global Warranty - 08/19/2009
From the parts that are on here it looks pretty easy. Biggest Difference is the failure codes are much different and there are several not listed. This part is disappointing since I already have FC memorized, now we'll have to start over.
HELP WITH RECALLS - 08/05/2009
DOES ANYONE KNOW WHAT THE DIFFERENCE IS BETWEEN RECALL #09041A AND 09077. I SEE THAT THE PART NUMBERS ARE THE SAME, THE LABOR OPS ARE DIFFERENT AND LABOR TIME IS .2 ON ONE AND .4 ON THE OTHER. BOTH ARE BEING LISTED ON GMVIS (EXAMPLE OF GMVIS THAT IS...
GMPP - REAR GLASS REPLACEMENT - 08/05/2009
... TAB BROKEN/METAL CONNECTOR ON GLASS BROKEN --- WE SUBLET OUT TO HAVE GLASS REPLACED (NOT GM PART#), TRIED SUBMITTING UNDER C0710 WITH SUBLET BILL IN NET....... CLAIM REJECTS STATING NOT COVERED BY GMPP --- I DONT KNOW WHAT TO DO WITH THIS...
Re: Can't find labor op. - 10/22/2009
per epic on pt#15143604 it is a body side air outlet deflector assy (9.264 part group to labor op) ---- have you reviewed D1440 D1441 D1446 ?? hope this helps
Re: PDI ADD ON - 08/31/2009
... to add a line because it has to be separate from the PDI. With a 2010 Camero you need to put the part number of the oil in the story and H route the claim to your AVM because they are keeping track of all the fluid adds for the new Cameros. There is...
Re: CLOSED RECALL - 10/01/2009
... a Global Connect message about a recall that had some incorrect VINS loaded into the system as part of the recall that weren't actually supposed to be included. GM went in and closed them in the system, can't remember if it was this one or not but since...
Seat Air Bag Cover - 09/15/2009
We replaced a plate for the left frt seat, side air bag on a 2009 Malibu. Part number 10365525/Retainer. I can not find a labor op or any thing close! Please Help
2003 CORVETTE - DR LK HARNESS LABOR OP ??? - 09/22/2009
... / EPIC STATES THAT AS A "DOOR LOCK & REARVIEW MIRROR MEMORY HARNESS ASSY GP #13.090" ..... TRIED PART GRP TO LABOR GUIDE (NO HELP), TRIED LOOKING UP "HARNESS" & NOTHING --- ANY SUGGESTIONS .... THIS IS A GMPP REPAIR !!!...
Re: Lost Rep - 09/23/2009
I had 1 rep for all 3 of our locations, I now have 3 separate reps effective next Friday. I did get to keep my old rep for 1 of the locations. I was told it is part of the ongoing re-organization process with the "New" GM
Miscellaneous electrical supplies labor op N6608 - 07/07/2010
I have wiring and connectors with no GM part number that a tech used to rewire on a 2008 Chevy Uplander handicap conversion van. The wiring and connectors come to $28.00 - I put it under miscellaneous item but it rejected. Is there any way to get paid...
Customer Participation amount - 07/23/2010
I have a claim that is goodwill part only and the customer is to pay 200.00. When I submitted it I put the 200.00 in the 'customer participation amount' but it only ded. 100.00 as a deductible, so the claim was over paid 100.00. How should I adjust...
PAID CLAIM: NOW PENDING DEBIT ?????? - 06/24/2010
i HAVE A CLAIM WHICH HAS BEEN PAID.... THE PART WAS REQUESTED FOR RETURN, BUT IS NOW SHOWING "PENDING DEBIT" ON MY PARTS RETURN SCREEN ---- MY QUESTION: IS THERE A WAY TO SEE WHAT THEY MAY BE DEBITING FOR ???? BEFORE IT ACTUALLY HITS
Re: 1993 CORVETTE - DISTRIBUTOR ISSUE - 04/28/2010
... PURCHASED A "AC DELCO" DISTRIBUTOR FROM OUTSIDE SOURCE ON 4/22/"09" WHICH I HAVE A COPY OF, THE PART WAS INSTALLED BY ANOTHER OUTSIDE SOURCE 4/28/"09" WHICH I HAVE A COPY OF --- THEN BROUGHT TO US ON 4/26/"10" WITH A CRANK BUT NO START CONCERN ------...
Collateral damage opcode? - 04/06/2010
... He said there used to be an opcode to use when there was collateral damage caused by a failed GM part. Anybody else hear of something like this? We have a truck that had the brakes fail due to the power steering pump (inter-linked system) failure....
LIFETIME WARRANTY PARTS - 03/29/2010
OK I HAVE MY VERY FIRST LIFETIME WARRANTY PART EVER AND HAVE NO CLUE WHAT I NEED TO DO TO GET IT TO PAY....GET REJECT 807-WARRANTY TIME LIMIT EXCEEDED(PARTS).......ANY AND ALL HELP IS GREATLY APPRECIATED!!!
BULLETIN WITH OVERNIGHT FREIGHT - 03/31/2010
TRYING TO CLAIM BULLETIN 10-09-41-002 ON A 2010 MALIBU, WE HAD TO OVERNIGHT THE CONNECTOR PT 20968489 --- MY SUBMISSION KEEPS REJECTING FOR 078: NET ITEM PART NOT ALLOWED WITH LABOR OP --- I HAVE TRIED TO SEND FOR GM AUTH, NO PREVAIL
Fuel door spring - 01/13/2010
We replaced a fuel door spring on a 2009 Tahoe. I can not find a labor op. Part number 25880365. Thanks in advance for any help.
Re: ZDPI - 02/19/2010
For those that use Reynolds, is anyone having problems submit to GWM labor op z6999? Mine always reject for no quantity requested for z6999. I have tried submiting using gm part # & tried using fluid as a net item. What am I doing wrong?
Re: A/Trans Serv Seal Kit - labor op - 03/03/2010
What was the complaint & what did the tech do? Go to the nearest part that involves this kit & use that opcode. Not sure what a "serv seal kit" is...
Re:PDI - 02/19/2010
... but they always get rejected for no quantity requested for item Z6999. I have tried using a gm part # for the fluid & tried submitting as net item. What am I doing wrong? ...
Re: Saturn Global Warranty Transaction Entry at a Non-Saturn Dealership - 02/22/2010
WHEN FILLING WARRANTY FOR A SATURN UNDER GLOBAL, IF IT A GM PART NUMBER THE CLAIM WILL PAY LIKE A NORMAL GM WARRANTY, IF THE PART IS NON GM YOU MUST SO MARK IT ON THE CLAIM AND IT SHOULD PAY. I HAVE FOUND THAT IF IT DOESN'T PAY THIS WAY IT WILL UND...
YOUR PART# 12345382 IS LISTED AS REQUIRED, IT IS HARD TO SAY HOW MUCH THREAD LOCK IS NEEDED. THIS IS NOT YOUR TYPICAL SCENERIO, BUT I HAVE NOT HAD ONE REJECT WHEN I HAVE MANUALLY ENTERED THE CLAIM. AGAIN I WOULD USE THE COST + MARKUP. YOU COULD CALL YOUR...
08 Hummer H3 - 07/15/2009
We replaced what the tech and parts call "bumpers" on body and door on the rear tailgate of a 2008 Hummer H3. Part numbers 15285253 & 15285254. I have been looking for a labor op for 2 days! If anyone can help I would appreciate
Re: GMPP - WINDSHIELD REPLACEMENT DUE TO DEFROSTER TAB BROKEN - 08/27/2009
... OUT FOR BACK WINDSHIELD REPLACEMENT ---- NOW ARE WE SUPPOSE TO GET THE GLASS SO WE HAVE A GM PART#, OR CAN THE SUBLET COMPANY BILL A GLASS ON THERE INVOICE & WE JUST SUBMIT LIKE THAT...... ...
Re: recall 09077 - 08/19/2009
Of course not! The Tech used v2091 which is for recall 09041. My favorite part is now he is mad at me. LOL feel the love, then read the recall!
Re: Global Warranty - 08/19/2009
From the parts that are on here it looks pretty easy. Biggest Difference is the failure codes are much different and there are several not listed. This part is disappointing since I already have FC memorized, now we'll have to start over.
HELP WITH RECALLS - 08/05/2009
DOES ANYONE KNOW WHAT THE DIFFERENCE IS BETWEEN RECALL #09041A AND 09077. I SEE THAT THE PART NUMBERS ARE THE SAME, THE LABOR OPS ARE DIFFERENT AND LABOR TIME IS .2 ON ONE AND .4 ON THE OTHER. BOTH ARE BEING LISTED ON GMVIS (EXAMPLE OF GMVIS THAT IS...
GMPP - REAR GLASS REPLACEMENT - 08/05/2009
... TAB BROKEN/METAL CONNECTOR ON GLASS BROKEN --- WE SUBLET OUT TO HAVE GLASS REPLACED (NOT GM PART#), TRIED SUBMITTING UNDER C0710 WITH SUBLET BILL IN NET....... CLAIM REJECTS STATING NOT COVERED BY GMPP --- I DONT KNOW WHAT TO DO WITH THIS...
Re: Can't find labor op. - 10/22/2009
per epic on pt#15143604 it is a body side air outlet deflector assy (9.264 part group to labor op) ---- have you reviewed D1440 D1441 D1446 ?? hope this helps
Re: PDI ADD ON - 08/31/2009
... to add a line because it has to be separate from the PDI. With a 2010 Camero you need to put the part number of the oil in the story and H route the claim to your AVM because they are keeping track of all the fluid adds for the new Cameros. There is...
Re: CLOSED RECALL - 10/01/2009
... a Global Connect message about a recall that had some incorrect VINS loaded into the system as part of the recall that weren't actually supposed to be included. GM went in and closed them in the system, can't remember if it was this one or not but since...
Seat Air Bag Cover - 09/15/2009
We replaced a plate for the left frt seat, side air bag on a 2009 Malibu. Part number 10365525/Retainer. I can not find a labor op or any thing close! Please Help
2003 CORVETTE - DR LK HARNESS LABOR OP ??? - 09/22/2009
... / EPIC STATES THAT AS A "DOOR LOCK & REARVIEW MIRROR MEMORY HARNESS ASSY GP #13.090" ..... TRIED PART GRP TO LABOR GUIDE (NO HELP), TRIED LOOKING UP "HARNESS" & NOTHING --- ANY SUGGESTIONS .... THIS IS A GMPP REPAIR !!!...
Re: Lost Rep - 09/23/2009
I had 1 rep for all 3 of our locations, I now have 3 separate reps effective next Friday. I did get to keep my old rep for 1 of the locations. I was told it is part of the ongoing re-organization process with the "New" GM
Miscellaneous electrical supplies labor op N6608 - 07/07/2010
I have wiring and connectors with no GM part number that a tech used to rewire on a 2008 Chevy Uplander handicap conversion van. The wiring and connectors come to $28.00 - I put it under miscellaneous item but it rejected. Is there any way to get paid...
Customer Participation amount - 07/23/2010
I have a claim that is goodwill part only and the customer is to pay 200.00. When I submitted it I put the 200.00 in the 'customer participation amount' but it only ded. 100.00 as a deductible, so the claim was over paid 100.00. How should I adjust...
PAID CLAIM: NOW PENDING DEBIT ?????? - 06/24/2010
i HAVE A CLAIM WHICH HAS BEEN PAID.... THE PART WAS REQUESTED FOR RETURN, BUT IS NOW SHOWING "PENDING DEBIT" ON MY PARTS RETURN SCREEN ---- MY QUESTION: IS THERE A WAY TO SEE WHAT THEY MAY BE DEBITING FOR ???? BEFORE IT ACTUALLY HITS
Re: 1993 CORVETTE - DISTRIBUTOR ISSUE - 04/28/2010
... PURCHASED A "AC DELCO" DISTRIBUTOR FROM OUTSIDE SOURCE ON 4/22/"09" WHICH I HAVE A COPY OF, THE PART WAS INSTALLED BY ANOTHER OUTSIDE SOURCE 4/28/"09" WHICH I HAVE A COPY OF --- THEN BROUGHT TO US ON 4/26/"10" WITH A CRANK BUT NO START CONCERN ------...
Collateral damage opcode? - 04/06/2010
... He said there used to be an opcode to use when there was collateral damage caused by a failed GM part. Anybody else hear of something like this? We have a truck that had the brakes fail due to the power steering pump (inter-linked system) failure....
LIFETIME WARRANTY PARTS - 03/29/2010
OK I HAVE MY VERY FIRST LIFETIME WARRANTY PART EVER AND HAVE NO CLUE WHAT I NEED TO DO TO GET IT TO PAY....GET REJECT 807-WARRANTY TIME LIMIT EXCEEDED(PARTS).......ANY AND ALL HELP IS GREATLY APPRECIATED!!!
BULLETIN WITH OVERNIGHT FREIGHT - 03/31/2010
TRYING TO CLAIM BULLETIN 10-09-41-002 ON A 2010 MALIBU, WE HAD TO OVERNIGHT THE CONNECTOR PT 20968489 --- MY SUBMISSION KEEPS REJECTING FOR 078: NET ITEM PART NOT ALLOWED WITH LABOR OP --- I HAVE TRIED TO SEND FOR GM AUTH, NO PREVAIL
Fuel door spring - 01/13/2010
We replaced a fuel door spring on a 2009 Tahoe. I can not find a labor op. Part number 25880365. Thanks in advance for any help.
Re: ZDPI - 02/19/2010
For those that use Reynolds, is anyone having problems submit to GWM labor op z6999? Mine always reject for no quantity requested for z6999. I have tried submiting using gm part # & tried using fluid as a net item. What am I doing wrong?
Re: A/Trans Serv Seal Kit - labor op - 03/03/2010
What was the complaint & what did the tech do? Go to the nearest part that involves this kit & use that opcode. Not sure what a "serv seal kit" is...
Re:PDI - 02/19/2010
... but they always get rejected for no quantity requested for item Z6999. I have tried using a gm part # for the fluid & tried submitting as net item. What am I doing wrong? ...
Re: Saturn Global Warranty Transaction Entry at a Non-Saturn Dealership - 02/22/2010
WHEN FILLING WARRANTY FOR A SATURN UNDER GLOBAL, IF IT A GM PART NUMBER THE CLAIM WILL PAY LIKE A NORMAL GM WARRANTY, IF THE PART IS NON GM YOU MUST SO MARK IT ON THE CLAIM AND IT SHOULD PAY. I HAVE FOUND THAT IF IT DOESN'T PAY THIS WAY IT WILL UND...
Does any know if you can perform goodwill an emission 1 covered componet, replaced fuel tank on Trailblazer - 02/22/2010
... Ext. and vis shows this as a regular trailblazer. Vin is within breaks but I not sure if it's part of Sp. If it's not covered its a E1 covered component. But it expired last year, does goodwill coverage for the 24/24 apply to E1 repairs?...
Re: PARTS EXPEDITE FROM ANOTHER DEALER - 03/05/2010
IN GLOBAL YOU CHECK THE SERVICE AGENT TRADE BOX AND PUT THE ACTUAL AMOUNT FOR THE PART.PUT YOUR EXACT AMOUNT PLUS THE OTHER DEALERS MARK UP.ITS EASY PAYS EVERY TIME WE DO IT
Re: CLAIMING BRAKE PADS LIFETIME WARRANTY ON GLOBAL WARRANTY CLAIM - 03/05/2010
[quote] h&kchevy : I put in a lifetime part claim under ZPTI & it got rejected for the vehicle being too old. I tried to use the General Service Agent auth (old G?) & it still got rejected. I have a call in to my rep. Let me know if you find out how...
Re: Does anyone know if Gmpp pays for Z5000 or Z5001 ? - 03/04/2010
There are no Z labor ops with the Global system. There is places where you put the amount for rentals, freight, dealer part purchase, fluids, etc in net. When you start with GWM just navigate thru it and you will learn.
DMS INTERACTIVE - GMPP & GM POWERTRAIN QUESTION - 03/16/2010
HAVE A CLAIM: 1ST LINE (GMPP-ZSCT) GOES THRU FINE, 2ND LINE (GM-ZREG) UNABLE TO GET IT FROM FIGURING TAX ON PART... HAVE TRIED DELETING LINE & RETRYING --- IS THERE SOMETHING SPECIAL TO DO WHEN SPLIT LIKE THIS ???
Question? What labor op would you use? - 11/19/2009
2008 Avalanche comes in for clunk noise, tech. found noise coming from rear of vehicle, found rear axle tie rod bolts loose (part#15039398) tightened bolts to specs rechecked OK.Can't seem to find labor op for this, any recommendations
Re: Question? Goodwill radio replacment submission - 11/20/2009
THANKS FOR THE RESPONSE MARK, WOULD I HAVE TO H-ROUTE DUE TO RADIO BEING AND EXCHANGE DUE TO NO PART# AND CAN I CLAIM THE .2 ADMIN AND $25.00 NET FOR PARTS WARRANTY?
Re: two parts, two labor ops, but switched the parts..... - 12/28/2009
... WITH 2-LABOR OPS ... I WOULD THINK YOU CAN JUST MANUALLY REENTER AS IT ATTACHING THE CORRECT PART TO THE CORRECT LABOR OPS //// BUT IF YOU ARE ON GLOBAL WARRANTY IF SO - NOT A CLUE, WE ARE NOT ON IT YET...
Does anyone know if Gmpp pays for Z5000 or Z5001 ? - 02/25/2010
We had to overnight a part on a GMPP claim. I want to know for future work orders if Gmpp pays for overnight or out-purchase on parts...looked at tsb#99-00-89-021 and it doesn't seem to mention gmpp only Gm warranties..
Re: Does anyone know if Gmpp pays for Z5000 or Z5001 ? - 02/25/2010
I HAVE BEEN TOLD GMPP DOESNT PAY Z5000 OR Z5001 -- THERE HAVE BEEN A COUPLE OF INSTANCES WHERE WE CALLED OUR REP TO SAY WE NEEDED TO OVERNIGHT (AN ADDT PART NEEDED) IN LIU OF HAVING AN EXTRA DAY RENTAL & RECEIVED PAYMENT
Re: PARTIAL FLUID CHARGES (PARTS DEPT VS SERVICE DEPT) - 03/01/2010
We are on ADP. Our parts department doesn't charge the fluid out. I bill 1/4 container of fluid under miscellaneous and code it to the part department bill code (24200). I make sure to put the cost in at the correct amount. Parts gets credited for...
PARTS EXPEDITE FROM ANOTHER DEALER - 03/02/2010
DOES ANYONE HAVE TIPS ON HOW TO COLLECT MONEY ON GETTING PARTS FROM ANOTHER DEALER....THE WAY I UNDERSTAND IT YOU ONLY GET WHAT YOU ACTUALLY HAD TO PAY FOR THE PART(TO THE OTHER DEALER) PLUS THE AMOUNT THAT THEY CHARGED YOU OVER THE GMSPO PRICE....WHICH...
Re: PDI adds- loose shipped parts - 01/07/2010
I am asking if anyone pays their techs extra if they are NOT on the RPO list under PDI adds... we have one that is a V22 & the grill came shipped as a loose part. I know how to get paid for the ones on the list.... anyone?
Re: PDI adds- loose shipped parts - 01/11/2010
... "executive" decision that if the RPO of the vehicle isn't included in the PDI adds list then the part was to be installed with the time included for prep. Just thought I'd give an update on how we are handling these. Thanks for all the input....
Re: CLAIMING BRAKE PADS LIFETIME WARRANTY ON GLOBAL WARRANTY CLAIM - 02/03/2010
I put in a lifetime part claim under ZPTI & it got rejected for the vehicle being too old. I tried to use the General Service Agent auth (old G?) & it still got rejected. I have a call in to my rep. Let me know if you find out how to put these in....
GM Tire Program - 04/12/2012
I was just handed a claim for 2 tires, the catch is they were replaced as a parts warranty. I was told that since the original tires were purchased under the tire program that I now submit these as a parts warranty. The problem is, in the Pre-Auth menu...
Re: WPC returns - 04/18/2012
The copies of the request and the UPS labol that I give to parts go with the part back to the WPC. I don't touch the return other than to give them all of the paperwork. I keep the other copy as a "just in case" and to submit for the admin tim with...
Re: WPC returns - 05/12/2012
It's the way it's always been done. Even though I work full time I'm still considered part time since I work a half day for our Chevy store and a half day for one of our other stores. There's just no way I could do all of that too. Besides, they don't...
need a labor op - 04/19/2012
working on a 2011 gmc acadia replaced a pre-tensioner connector for the driver's seat belt...I was going to use the closest labor op , will take any suggestions...part number is a new one 19180246.....
Re: GM Dealer Rent-A-Car - 04/06/2012
... "overnight" repairs are 8+ hours labor OR a vehicle down situation (safety reason, part delay, etc). We use two way shuttle at $15 for anything that doesn't qualify for a rental. Generally speaking, we give them a RIDE to/from their destination instead...
Re: ADJUSTING A TRANSPORT CLAIM? - 08/09/2012
We had a claim last year that was submitted and paid. The parts manager had forgotten to bill a part (fascia extension) to the claim. I called DBC and they required me to debit the claim entirely and then resubmit. The DBC contact then watched for the...
Re: Service Air Bag Warning Light - 08/14/2012
If the info doesn't show in the GMVISS you can use the labor op in the labor time guide to replace the part..and code as to what is the failure..hope this is what you are lookin for..
ADJUSTING A TRANSPORT CLAIM? - 08/07/2012
I submitted a transport claim and accidentally entered the "difference" amount of an expedited part in the net item field instead of the 40% mark up amount. I went back in to change it and it says "adjustment is not allowed" do I do a full debit and resubmit?...
Re: Actual repair vs labor op coding ?? - 07/18/2012
I agree to use the TCM operation code and TCM as failed part. Regarding the other labor hours, make sure technician has enough clock time prior to routing if the OLH is over your empowerment to guarantee he will be paid the full amount into the job.
Re: Z2399 On Chev Spark - 07/23/2012
... are required to hit the OnStar Blue Button to confirm the completion of the quality inspection as part of the work authorized by this claim payment. If there are any issues discovered during the inspection, please be sure to notify the OnStar advisor...
... Ext. and vis shows this as a regular trailblazer. Vin is within breaks but I not sure if it's part of Sp. If it's not covered its a E1 covered component. But it expired last year, does goodwill coverage for the 24/24 apply to E1 repairs?...
Re: PARTS EXPEDITE FROM ANOTHER DEALER - 03/05/2010
IN GLOBAL YOU CHECK THE SERVICE AGENT TRADE BOX AND PUT THE ACTUAL AMOUNT FOR THE PART.PUT YOUR EXACT AMOUNT PLUS THE OTHER DEALERS MARK UP.ITS EASY PAYS EVERY TIME WE DO IT
Re: CLAIMING BRAKE PADS LIFETIME WARRANTY ON GLOBAL WARRANTY CLAIM - 03/05/2010
[quote] h&kchevy : I put in a lifetime part claim under ZPTI & it got rejected for the vehicle being too old. I tried to use the General Service Agent auth (old G?) & it still got rejected. I have a call in to my rep. Let me know if you find out how...
Re: Does anyone know if Gmpp pays for Z5000 or Z5001 ? - 03/04/2010
There are no Z labor ops with the Global system. There is places where you put the amount for rentals, freight, dealer part purchase, fluids, etc in net. When you start with GWM just navigate thru it and you will learn.
DMS INTERACTIVE - GMPP & GM POWERTRAIN QUESTION - 03/16/2010
HAVE A CLAIM: 1ST LINE (GMPP-ZSCT) GOES THRU FINE, 2ND LINE (GM-ZREG) UNABLE TO GET IT FROM FIGURING TAX ON PART... HAVE TRIED DELETING LINE & RETRYING --- IS THERE SOMETHING SPECIAL TO DO WHEN SPLIT LIKE THIS ???
Question? What labor op would you use? - 11/19/2009
2008 Avalanche comes in for clunk noise, tech. found noise coming from rear of vehicle, found rear axle tie rod bolts loose (part#15039398) tightened bolts to specs rechecked OK.Can't seem to find labor op for this, any recommendations
Re: Question? Goodwill radio replacment submission - 11/20/2009
THANKS FOR THE RESPONSE MARK, WOULD I HAVE TO H-ROUTE DUE TO RADIO BEING AND EXCHANGE DUE TO NO PART# AND CAN I CLAIM THE .2 ADMIN AND $25.00 NET FOR PARTS WARRANTY?
Re: two parts, two labor ops, but switched the parts..... - 12/28/2009
... WITH 2-LABOR OPS ... I WOULD THINK YOU CAN JUST MANUALLY REENTER AS IT ATTACHING THE CORRECT PART TO THE CORRECT LABOR OPS //// BUT IF YOU ARE ON GLOBAL WARRANTY IF SO - NOT A CLUE, WE ARE NOT ON IT YET...
Does anyone know if Gmpp pays for Z5000 or Z5001 ? - 02/25/2010
We had to overnight a part on a GMPP claim. I want to know for future work orders if Gmpp pays for overnight or out-purchase on parts...looked at tsb#99-00-89-021 and it doesn't seem to mention gmpp only Gm warranties..
Re: Does anyone know if Gmpp pays for Z5000 or Z5001 ? - 02/25/2010
I HAVE BEEN TOLD GMPP DOESNT PAY Z5000 OR Z5001 -- THERE HAVE BEEN A COUPLE OF INSTANCES WHERE WE CALLED OUR REP TO SAY WE NEEDED TO OVERNIGHT (AN ADDT PART NEEDED) IN LIU OF HAVING AN EXTRA DAY RENTAL & RECEIVED PAYMENT
Re: PARTIAL FLUID CHARGES (PARTS DEPT VS SERVICE DEPT) - 03/01/2010
We are on ADP. Our parts department doesn't charge the fluid out. I bill 1/4 container of fluid under miscellaneous and code it to the part department bill code (24200). I make sure to put the cost in at the correct amount. Parts gets credited for...
PARTS EXPEDITE FROM ANOTHER DEALER - 03/02/2010
DOES ANYONE HAVE TIPS ON HOW TO COLLECT MONEY ON GETTING PARTS FROM ANOTHER DEALER....THE WAY I UNDERSTAND IT YOU ONLY GET WHAT YOU ACTUALLY HAD TO PAY FOR THE PART(TO THE OTHER DEALER) PLUS THE AMOUNT THAT THEY CHARGED YOU OVER THE GMSPO PRICE....WHICH...
Re: PDI adds- loose shipped parts - 01/07/2010
I am asking if anyone pays their techs extra if they are NOT on the RPO list under PDI adds... we have one that is a V22 & the grill came shipped as a loose part. I know how to get paid for the ones on the list.... anyone?
Re: PDI adds- loose shipped parts - 01/11/2010
... "executive" decision that if the RPO of the vehicle isn't included in the PDI adds list then the part was to be installed with the time included for prep. Just thought I'd give an update on how we are handling these. Thanks for all the input....
Re: CLAIMING BRAKE PADS LIFETIME WARRANTY ON GLOBAL WARRANTY CLAIM - 02/03/2010
I put in a lifetime part claim under ZPTI & it got rejected for the vehicle being too old. I tried to use the General Service Agent auth (old G?) & it still got rejected. I have a call in to my rep. Let me know if you find out how to put these in....
GM Tire Program - 04/12/2012
I was just handed a claim for 2 tires, the catch is they were replaced as a parts warranty. I was told that since the original tires were purchased under the tire program that I now submit these as a parts warranty. The problem is, in the Pre-Auth menu...
Re: WPC returns - 04/18/2012
The copies of the request and the UPS labol that I give to parts go with the part back to the WPC. I don't touch the return other than to give them all of the paperwork. I keep the other copy as a "just in case" and to submit for the admin tim with...
Re: WPC returns - 05/12/2012
It's the way it's always been done. Even though I work full time I'm still considered part time since I work a half day for our Chevy store and a half day for one of our other stores. There's just no way I could do all of that too. Besides, they don't...
need a labor op - 04/19/2012
working on a 2011 gmc acadia replaced a pre-tensioner connector for the driver's seat belt...I was going to use the closest labor op , will take any suggestions...part number is a new one 19180246.....
Re: GM Dealer Rent-A-Car - 04/06/2012
... "overnight" repairs are 8+ hours labor OR a vehicle down situation (safety reason, part delay, etc). We use two way shuttle at $15 for anything that doesn't qualify for a rental. Generally speaking, we give them a RIDE to/from their destination instead...
Re: ADJUSTING A TRANSPORT CLAIM? - 08/09/2012
We had a claim last year that was submitted and paid. The parts manager had forgotten to bill a part (fascia extension) to the claim. I called DBC and they required me to debit the claim entirely and then resubmit. The DBC contact then watched for the...
Re: Service Air Bag Warning Light - 08/14/2012
If the info doesn't show in the GMVISS you can use the labor op in the labor time guide to replace the part..and code as to what is the failure..hope this is what you are lookin for..
ADJUSTING A TRANSPORT CLAIM? - 08/07/2012
I submitted a transport claim and accidentally entered the "difference" amount of an expedited part in the net item field instead of the 40% mark up amount. I went back in to change it and it says "adjustment is not allowed" do I do a full debit and resubmit?...
Re: Actual repair vs labor op coding ?? - 07/18/2012
I agree to use the TCM operation code and TCM as failed part. Regarding the other labor hours, make sure technician has enough clock time prior to routing if the OLH is over your empowerment to guarantee he will be paid the full amount into the job.
Re: Z2399 On Chev Spark - 07/23/2012
... are required to hit the OnStar Blue Button to confirm the completion of the quality inspection as part of the work authorized by this claim payment. If there are any issues discovered during the inspection, please be sure to notify the OnStar advisor...
Re: What would you do? - 07/31/2012
So leaving the labor time off and making it parts only made it impossible to get your claim paid..another words put the labor time in and adjust customer participation part..ok that's good to know...glad your claim was resolved..
Re: AC leak analyze time - 06/29/2012
Have you tried to put time in additional time? Is the dye added to the RO, sometime the op code won't pay if part isn't charged out. If no other repair, you can use op code D4450 for dye test.
Re: Remote Control Door Lock Receiver Antenna - 01/17/2012
Good question, looks to me like you are going to have to use a closest labor op; maybe a module that is near the part location? Or you could try DBC. We've never had to replace one here so it's news to me.
Re: Remote Control Door Lock Receiver Antenna - 01/17/2012
You might check with your tech. It seems to me the RCDLR antenna is part of some other component or is also the antenna for something else. I can't remember exactly but think there was something like that on one I did.
Customer reimbursement - 02/21/2012
... bearing replaced at an aftermarket shop and is still covered under powertrain. They did use a GM part, so I just need to put the claim in and put the dollar amount in the customer reimbursement field? I've never done one of these. :-(...
Re: Late Transaction Summary Report? - 03/01/2012
Grrr......Same problem this morning. They need to send up a heads-up or stick to the same time. Rejects and a part return from yesterday are showing up under their tabs so I know things have been processed. AHHH!
Re: Need help coding - 03/26/2012
Thanks Mark! I appreciate your perspective on this one.... it makes sense to use the part that actually fixed the concern.
Re: Pyramid Repair? or three separate claims - 04/03/2013
... got over his head etc... You should submit your claim as one line. Select the most likely failed part and calculate a reasonable amount of OLH with proper documentation. GM or self auth as needed. ...
Re: reimbursement for special coverage - 04/16/2013
... is going to accept that they had to pay more than what GM would, even if it meant we had to cover part of the expense. I just love "policies" that have no absolute answer, there's alway and "except" circumstance which is so frustrating....
Re: GMPP SmartCare - Repeat Repair - 10/18/2013
I just had a similar error, this morning. Rejected because of "Part 1", whatever that is. I H-Routed mine.
Re: What Would You Do - 03/14 - 03/11/2014
... 0600108 with 1.0 in base hours and make accounting adjustments on their end for the customer paid part. The CAC number should be put in the reference field. So only a claim for the 1.0 total....
Re: Parts# / labor Op code - 04/04/2014
In EPIC, that part #'s description is Driver Seat Outer Recline Finisher Cover. By that description, I find labor op 7021820 (Driver or Passenger Seat Outer Recliner Finish Cover Replacement) might be the way to go. Hope this helps!
WPC PARTS WAVIER FORM - 04/17/2014
I NEED HELP FINDING THE WPC PARTS WAVIER FORM.I CHATTED WITH A FELLOW AT DBC AND HE TOLD ME TO GO TO: GLOBAL CONNECT. 1.LIBRARY 2.SERVICE 3.WARRANTY ADMINISTRATION 4.WPC PART WAVIER FORM, WE I DO THAT THERE IS NO WARRANTY ADMINISTRATION. IS THERE ANOTHER...
Re: E.P.I.C PRICING VS ACTUAL PAYMENT - 08/31/2012
... MIC. Put in the RO number and search. When you get in the correct line there is a 'Net Item Labor Parts' tab that will give you the break down on what each part paid....
labor op number! - 08/21/2012
on a 2012 gmc yukon, one the rear bumper next to the trailer hitch is an access hole cover for the jack ext tool.. i need a labor op to replace and paint the cover...part number is 15811584....plan B is to use the rear bumper fascia...
Volvo Submission - 08/22/2012
... have reviewed the "training" video multiple time for help and find they completely skip over this part of the job! Next stop will be the help desk but we all know how that can go. Thanks!...
Attaching Documents in Reynolds - 10/30/2012
Hi to all Reynolds users. When submitting a claim that you want to attach documents to using Reynolds and Reynolds, where do they go? I haven't been able to figure that part out. Thanks again for the help!
Re: ac delco starter -parts warranty - 01/02/2013
If you used ac/delco, it should come up as a good part number with the vin not on file button. Was the starter installed by the dealership or was it sold over the counter? That difference may be causing the issue. If nothing else, call DBC and see...
SHIPPING LABEL - 12/13/2012
Is anybody else having problems printing a shipping label for a requested part by wpc. It takes me to the very last page and then asks for my company ID which is our BAC Code. But says its wrong WPC is not answering the phone. Last time i had to get wpc...
SHIPPING LABEL - 12/13/2012
Is anybody else having problems printing a shipping label for a requested part by wpc. It takes me to the very last page and then asks for my company ID which is our BAC Code. But says its wrong WPC is not answering the phone. Last time i had to get wpc...
Re: dealer installed accessories !! - 03/01/2013
... option on the second page. No complaint, cause or correction needed but you do need to enter the part number. It will be a $0 transaction. I always check back to make sure it shows up on the vehicle build in the following days. Added accessories will...
Re: lifetime gm parts - 07/21/2011
If it is past the 12/12 warranty period you still use the ZPTI and also have to mark it as policy decision and put in the comments that it's a lifetime part.
Re: Tonneau cover opcode - 06/16/2011
... it with the R9350 and ZREG since it was within basic warranty parameters. It rejected stating part not compatible with labor opcode. I know it wasn't a dealer installed accessory. I think it was installed as a part of the deal. Should it get submit...
Re: Flywheel Housing Seal opcode - 04/04/2011
... amount of time in diagnosis as there were multiple areas that were covered with fluids. That was part of it. The skill level was not an issue....
Re: DISTRIBUTOR LABOR OP - 06/22/2011
... distributors, could you use an ignition coil? I would use that with good notes. Is it a lifetime part? Was it replaced in the past? Maybe it would show up in VISS with an opcode (doubt it unless there is an open campaign), or maybe in the service...
So leaving the labor time off and making it parts only made it impossible to get your claim paid..another words put the labor time in and adjust customer participation part..ok that's good to know...glad your claim was resolved..
Re: AC leak analyze time - 06/29/2012
Have you tried to put time in additional time? Is the dye added to the RO, sometime the op code won't pay if part isn't charged out. If no other repair, you can use op code D4450 for dye test.
Re: Remote Control Door Lock Receiver Antenna - 01/17/2012
Good question, looks to me like you are going to have to use a closest labor op; maybe a module that is near the part location? Or you could try DBC. We've never had to replace one here so it's news to me.
Re: Remote Control Door Lock Receiver Antenna - 01/17/2012
You might check with your tech. It seems to me the RCDLR antenna is part of some other component or is also the antenna for something else. I can't remember exactly but think there was something like that on one I did.
Customer reimbursement - 02/21/2012
... bearing replaced at an aftermarket shop and is still covered under powertrain. They did use a GM part, so I just need to put the claim in and put the dollar amount in the customer reimbursement field? I've never done one of these. :-(...
Re: Late Transaction Summary Report? - 03/01/2012
Grrr......Same problem this morning. They need to send up a heads-up or stick to the same time. Rejects and a part return from yesterday are showing up under their tabs so I know things have been processed. AHHH!
Re: Need help coding - 03/26/2012
Thanks Mark! I appreciate your perspective on this one.... it makes sense to use the part that actually fixed the concern.
Re: Pyramid Repair? or three separate claims - 04/03/2013
... got over his head etc... You should submit your claim as one line. Select the most likely failed part and calculate a reasonable amount of OLH with proper documentation. GM or self auth as needed. ...
Re: reimbursement for special coverage - 04/16/2013
... is going to accept that they had to pay more than what GM would, even if it meant we had to cover part of the expense. I just love "policies" that have no absolute answer, there's alway and "except" circumstance which is so frustrating....
Re: GMPP SmartCare - Repeat Repair - 10/18/2013
I just had a similar error, this morning. Rejected because of "Part 1", whatever that is. I H-Routed mine.
Re: What Would You Do - 03/14 - 03/11/2014
... 0600108 with 1.0 in base hours and make accounting adjustments on their end for the customer paid part. The CAC number should be put in the reference field. So only a claim for the 1.0 total....
Re: Parts# / labor Op code - 04/04/2014
In EPIC, that part #'s description is Driver Seat Outer Recline Finisher Cover. By that description, I find labor op 7021820 (Driver or Passenger Seat Outer Recliner Finish Cover Replacement) might be the way to go. Hope this helps!
WPC PARTS WAVIER FORM - 04/17/2014
I NEED HELP FINDING THE WPC PARTS WAVIER FORM.I CHATTED WITH A FELLOW AT DBC AND HE TOLD ME TO GO TO: GLOBAL CONNECT. 1.LIBRARY 2.SERVICE 3.WARRANTY ADMINISTRATION 4.WPC PART WAVIER FORM, WE I DO THAT THERE IS NO WARRANTY ADMINISTRATION. IS THERE ANOTHER...
Re: E.P.I.C PRICING VS ACTUAL PAYMENT - 08/31/2012
... MIC. Put in the RO number and search. When you get in the correct line there is a 'Net Item Labor Parts' tab that will give you the break down on what each part paid....
labor op number! - 08/21/2012
on a 2012 gmc yukon, one the rear bumper next to the trailer hitch is an access hole cover for the jack ext tool.. i need a labor op to replace and paint the cover...part number is 15811584....plan B is to use the rear bumper fascia...
Volvo Submission - 08/22/2012
... have reviewed the "training" video multiple time for help and find they completely skip over this part of the job! Next stop will be the help desk but we all know how that can go. Thanks!...
Attaching Documents in Reynolds - 10/30/2012
Hi to all Reynolds users. When submitting a claim that you want to attach documents to using Reynolds and Reynolds, where do they go? I haven't been able to figure that part out. Thanks again for the help!
Re: ac delco starter -parts warranty - 01/02/2013
If you used ac/delco, it should come up as a good part number with the vin not on file button. Was the starter installed by the dealership or was it sold over the counter? That difference may be causing the issue. If nothing else, call DBC and see...
SHIPPING LABEL - 12/13/2012
Is anybody else having problems printing a shipping label for a requested part by wpc. It takes me to the very last page and then asks for my company ID which is our BAC Code. But says its wrong WPC is not answering the phone. Last time i had to get wpc...
SHIPPING LABEL - 12/13/2012
Is anybody else having problems printing a shipping label for a requested part by wpc. It takes me to the very last page and then asks for my company ID which is our BAC Code. But says its wrong WPC is not answering the phone. Last time i had to get wpc...
Re: dealer installed accessories !! - 03/01/2013
... option on the second page. No complaint, cause or correction needed but you do need to enter the part number. It will be a $0 transaction. I always check back to make sure it shows up on the vehicle build in the following days. Added accessories will...
Re: lifetime gm parts - 07/21/2011
If it is past the 12/12 warranty period you still use the ZPTI and also have to mark it as policy decision and put in the comments that it's a lifetime part.
Re: Tonneau cover opcode - 06/16/2011
... it with the R9350 and ZREG since it was within basic warranty parameters. It rejected stating part not compatible with labor opcode. I know it wasn't a dealer installed accessory. I think it was installed as a part of the deal. Should it get submit...
Re: Flywheel Housing Seal opcode - 04/04/2011
... amount of time in diagnosis as there were multiple areas that were covered with fluids. That was part of it. The skill level was not an issue....
Re: DISTRIBUTOR LABOR OP - 06/22/2011
... distributors, could you use an ignition coil? I would use that with good notes. Is it a lifetime part? Was it replaced in the past? Maybe it would show up in VISS with an opcode (doubt it unless there is an open campaign), or maybe in the service...
Re: labor op - 08/16/2011
sorry for my typo...part number is 25915450..the fuel feed line is underneath the vehicle and goes to the fuel tank...i used the closest labor op J5660 and it went thru, thanks for the help..
Re: warranty parts debits - 08/12/2011
... the same day they ask for them, my manager is insisting i fix this , in all my years of sending parts back i finally made the fatal mistake of pulling the wrong part off the shelf and sending it back...thanks for the advice......
labor op - 08/15/2011
have a 2012 gmy canyon 2.9 engine..looking for a labor op to replace a fuel feed pipe.. part number is 29195450. check warranty wizard gave me labor op for fuel injectors, and fuel injector fuel rail assy and fuel tank filler pipe...any help will be ...
Re: non gm parts mark up - 08/19/2011
i didnt think so my only problem is that when i submit the claim and i did mark is as a non gm part because BUT its costing it cost plus 40% how do i fix this...
Re: REFRIGERANT COST - 10/21/2011
i just talked to dbc about freon , the part number is for bulk and when you use that number the system reduces it down to ounces...so we are getting shorted, you would have to adjust the amount from ounces to lbs.to make it come out right
Re: OBTAIN KEY CODE / CUT KEY - 09/28/2011
If it's part of a repair (ign switch) the key would go on the repair line I would think, having trouble thinking of a reason for warranty to pay for a lookup, though.
Re: GMPP CLAIM W/GM 50% PARTICIPATION - 10/07/2011
i am confused too ..did you submit the whole claim as a claim type ZSCT?? seems like it could have been submitted as a zsct and include the customer participation part in the claim as one line instead of two..just my thinking
claiming window glas in recall 07273. - 09/22/2011
... is no direction on how to claim for the window glas in the recall. If the glass is submitted parts, the claim is rejected as incompatible part. If the glass is submitted in miscellaneous, the claim is rejected as exceeding the allowance. Self-authorization...
Re: Customer reimbursement - 09/26/2011
The way I read the bulletin it only has to be a GM part that was replaced and doesn't matter where they got it installed. Correct?
Parts Warranty when vehicle is still under warranty - 09/26/2011
... our store of "R" claims. The DMA said our percentage would have been lower if I had submitted the Part Warranty claims as ZPTI instead of using "R". I told him you can't use ZPTI when the car is still under factory warranty and he said he thought that...
2 year/30000 mile standard CPO maintenance plan - 08/30/2011
... or do you not submit? We just started doing GM certified vehicles and I have no idea about this part of it, and of course, we have a customer here for their free oil change under the plan. Any help would be appreciated - thanks in advance!...
Re: 09 MALIBU-I/P ACCESS MOLDING - 08/31/2011
SOMETIMES THERE JUST ISN'T AN EXACT MATCH FOR THE REPLACED PART. THE CLOSEST I'VE FOUND IS C2320 FOR .3 PER THE OPS SUGGESTED USING THE GROUP LOOK UP TOOL. IF YOU CAN'T GET CLOSER THEN YOU CAN USE THAT WITH TIME STAMPED BY TECH FOR .3 OR LESS AND "CLOSEST...
Re: add accessories to build - 11/21/2011
In the labor time guide for the vehicle there's an accessory list of ops. You submit a zset claim type and use the op for the accessory installed. There's no labor or parts involved, the op used will add the part to the build. Good luck!
Cust Reimbursement - SC#10240 - 12/07/2011
I have a customer seeking reimbursement for repairs he had made at a small repair shop .... then received the Special Coverage letter ---- my question is ?? The part listed is not a GM PT#, can he still seek reimbursement ??
Re: N0110 BATTERY - 12/15/2011
Are you looking for info on GM Certified or part warranty? Not sure why you'd be submitting for a battery under warranty on a 07?
Re: GM warranty quiz jan 11-2 - 01/25/2011
... the question was: What transaction types? Depending on the date the vehicle was branded & the date part was installed, transaction types ZPTI & ZPTC would be allowable, right?...
PDI FLUID ADD ??? - 12/22/2010
... FLUID ADD ON A PDI - HOW WOULD I CLAIM IT AT THIS POINT, THE JOB CARD IS CLOSED & I CANT POST THE PART TO IT...
Re: GWM Menus - 09/14/2010
... the correct links for that tab so you can still access the functions you need. Must have been part of the 'upgrade' that was mentioned in yesterdays global connect message! ;-)...
Re: GMPP - 03/25/2011
We use Arkona for download so I can't answer about the tax box. Quantity should be taken care of with your bridge download along with a lot of the other. Just put the part price in the box don't add to it.
Core Reimbursements - 02/04/2011
Has anyone had to be reimbursed for a core on a part that the WPC requested back? We had to return a transmission to the WPC so need to submit for the core. The Z7200 op is no longer good, right? Do I submit from the original claim as a net? For some...
Re: Core Return - 02/28/2011
[quote] MARKC: If the part was requested by the WPC you don't start a new claim, you do an add credit to your original claim and claim your admin time for the part return and you claim the core in the miscellaneous net item field. [/quote] I attempted...
Accessories for "Business Choice" Sales Program - 05/17/2011
... program. They are entitled to certain equipment packages at N/C. The accessories are not part of the original equipment so I assume I add them as an "I" op but does anyone know how we get reimbursed for the labor to install the accessories? Thanks...
RECALL #10355 - 04/29/2011
HAVE A VEHICLE IN FOR RECALL #10355, STATES TO SUBMIT AS ZFAT/T5814/GM AUTH DUE TO NOT LOADED IN SYSTEM FOR 2006/2007 .... WE HAD TO OVN THE PART-BUT IT REJECTS #078/NET ITEM FREIGHT/POSTAGE NOT ALLOWED WITH LABOR OP ------ ANY SUGGESTIONS
labor operation - 05/10/2011
we replaced the AC Aspirator on a 2011 GMC sierra 2500HD.i cannot find the labor operation and i know its there.the part is located in the headliner...any help is appreciated...
Forum - 01/04/2018
... claim with that bulletin, but we also had one reject for installing the wrong battery! The part number must also match the vehicle on the bulletin. It may be worth an email or a call to your WSC contact for a more thorough explanation. ...
sorry for my typo...part number is 25915450..the fuel feed line is underneath the vehicle and goes to the fuel tank...i used the closest labor op J5660 and it went thru, thanks for the help..
Re: warranty parts debits - 08/12/2011
... the same day they ask for them, my manager is insisting i fix this , in all my years of sending parts back i finally made the fatal mistake of pulling the wrong part off the shelf and sending it back...thanks for the advice......
labor op - 08/15/2011
have a 2012 gmy canyon 2.9 engine..looking for a labor op to replace a fuel feed pipe.. part number is 29195450. check warranty wizard gave me labor op for fuel injectors, and fuel injector fuel rail assy and fuel tank filler pipe...any help will be ...
Re: non gm parts mark up - 08/19/2011
i didnt think so my only problem is that when i submit the claim and i did mark is as a non gm part because BUT its costing it cost plus 40% how do i fix this...
Re: REFRIGERANT COST - 10/21/2011
i just talked to dbc about freon , the part number is for bulk and when you use that number the system reduces it down to ounces...so we are getting shorted, you would have to adjust the amount from ounces to lbs.to make it come out right
Re: OBTAIN KEY CODE / CUT KEY - 09/28/2011
If it's part of a repair (ign switch) the key would go on the repair line I would think, having trouble thinking of a reason for warranty to pay for a lookup, though.
Re: GMPP CLAIM W/GM 50% PARTICIPATION - 10/07/2011
i am confused too ..did you submit the whole claim as a claim type ZSCT?? seems like it could have been submitted as a zsct and include the customer participation part in the claim as one line instead of two..just my thinking
claiming window glas in recall 07273. - 09/22/2011
... is no direction on how to claim for the window glas in the recall. If the glass is submitted parts, the claim is rejected as incompatible part. If the glass is submitted in miscellaneous, the claim is rejected as exceeding the allowance. Self-authorization...
Re: Customer reimbursement - 09/26/2011
The way I read the bulletin it only has to be a GM part that was replaced and doesn't matter where they got it installed. Correct?
Parts Warranty when vehicle is still under warranty - 09/26/2011
... our store of "R" claims. The DMA said our percentage would have been lower if I had submitted the Part Warranty claims as ZPTI instead of using "R". I told him you can't use ZPTI when the car is still under factory warranty and he said he thought that...
2 year/30000 mile standard CPO maintenance plan - 08/30/2011
... or do you not submit? We just started doing GM certified vehicles and I have no idea about this part of it, and of course, we have a customer here for their free oil change under the plan. Any help would be appreciated - thanks in advance!...
Re: 09 MALIBU-I/P ACCESS MOLDING - 08/31/2011
SOMETIMES THERE JUST ISN'T AN EXACT MATCH FOR THE REPLACED PART. THE CLOSEST I'VE FOUND IS C2320 FOR .3 PER THE OPS SUGGESTED USING THE GROUP LOOK UP TOOL. IF YOU CAN'T GET CLOSER THEN YOU CAN USE THAT WITH TIME STAMPED BY TECH FOR .3 OR LESS AND "CLOSEST...
Re: add accessories to build - 11/21/2011
In the labor time guide for the vehicle there's an accessory list of ops. You submit a zset claim type and use the op for the accessory installed. There's no labor or parts involved, the op used will add the part to the build. Good luck!
Cust Reimbursement - SC#10240 - 12/07/2011
I have a customer seeking reimbursement for repairs he had made at a small repair shop .... then received the Special Coverage letter ---- my question is ?? The part listed is not a GM PT#, can he still seek reimbursement ??
Re: N0110 BATTERY - 12/15/2011
Are you looking for info on GM Certified or part warranty? Not sure why you'd be submitting for a battery under warranty on a 07?
Re: GM warranty quiz jan 11-2 - 01/25/2011
... the question was: What transaction types? Depending on the date the vehicle was branded & the date part was installed, transaction types ZPTI & ZPTC would be allowable, right?...
PDI FLUID ADD ??? - 12/22/2010
... FLUID ADD ON A PDI - HOW WOULD I CLAIM IT AT THIS POINT, THE JOB CARD IS CLOSED & I CANT POST THE PART TO IT...
Re: GWM Menus - 09/14/2010
... the correct links for that tab so you can still access the functions you need. Must have been part of the 'upgrade' that was mentioned in yesterdays global connect message! ;-)...
Re: GMPP - 03/25/2011
We use Arkona for download so I can't answer about the tax box. Quantity should be taken care of with your bridge download along with a lot of the other. Just put the part price in the box don't add to it.
Core Reimbursements - 02/04/2011
Has anyone had to be reimbursed for a core on a part that the WPC requested back? We had to return a transmission to the WPC so need to submit for the core. The Z7200 op is no longer good, right? Do I submit from the original claim as a net? For some...
Re: Core Return - 02/28/2011
[quote] MARKC: If the part was requested by the WPC you don't start a new claim, you do an add credit to your original claim and claim your admin time for the part return and you claim the core in the miscellaneous net item field. [/quote] I attempted...
Accessories for "Business Choice" Sales Program - 05/17/2011
... program. They are entitled to certain equipment packages at N/C. The accessories are not part of the original equipment so I assume I add them as an "I" op but does anyone know how we get reimbursed for the labor to install the accessories? Thanks...
RECALL #10355 - 04/29/2011
HAVE A VEHICLE IN FOR RECALL #10355, STATES TO SUBMIT AS ZFAT/T5814/GM AUTH DUE TO NOT LOADED IN SYSTEM FOR 2006/2007 .... WE HAD TO OVN THE PART-BUT IT REJECTS #078/NET ITEM FREIGHT/POSTAGE NOT ALLOWED WITH LABOR OP ------ ANY SUGGESTIONS
labor operation - 05/10/2011
we replaced the AC Aspirator on a 2011 GMC sierra 2500HD.i cannot find the labor operation and i know its there.the part is located in the headliner...any help is appreciated...
Forum - 01/04/2018
... claim with that bulletin, but we also had one reject for installing the wrong battery! The part number must also match the vehicle on the bulletin. It may be worth an email or a call to your WSC contact for a more thorough explanation. ...
Adding Oil during PDI? - 01/16/2018
Would anyone be able to tell me how we submit for oil added during a Pre-delivery Inspection? What labor operation to use, does the part number go in Misc, would it be ZReg, and does it need GM Auth?
Warranty Battery claims - Clarification - 02/21/2018
... we also need to remove the Warranty insert tags from the battery and retained it as part of the job card information. I've been scanning them right along with the Midtronics printout and attaching it to my submissions. Is the...
Forum - 03/01/2018
The calibration would have been part of the windshield replacement, which in my book puts it on the installer. I would have the client go after the installer for any charges related to the replacement. If it was an insurance job then whoever coordinated...
Antenna Leak - 02/12/2018
... side of the headliner, removed roof antenna, applied butyl to the seal and reassembled all removed parts." I understand the antenna is the causal part and I need to use the labor operation for it, but I'm having difficulty selecting the labor operation....
Forum - 02/12/2018
The labor op is 3480548, 1.3. There is a bulletin for it, when you search antenna. The worst part is coding it. I have been using complaint code 0290 and cause code 9090. If you try to code it for a 'water leak', it kicks back as an incompatible comp...
Forum - 01/30/2018
Thanks cSutton for the request! Please take a look at the following videos in the online training video library: Consumer Part Warranty and Customer Purchased Parts & Accessories.
Unable to Program Labor Op - 03/21/2018
... a module but was unable to program it due it no communication and recommends replacing it. The part has been ordered. Is there a labor op I can use to claim this? ...
Forum - 03/07/2018
How can we verify if a component falls under this program? The generic statement of "night vision cameras" doesn't specifiy exact part numbers or group numbers. Is there a place to check?
Forum - 03/02/2018
... PDI transaction, labor operation 0590072, for fluid adds? If that is the case, you are associating parts (fluid) expense with the PDI base time rather than with the PDI fluid add labor operation, 0590052; which is non-compliant to policy. Submit PDI...
Forum - 03/29/2018
When we run across this situation, we typically use the opcode for the failed part and pay the tech a small amount (.1-.3) OLH as long as he has punch time and a good story. Otherwise, no other time is given.
Forum - 03/29/2018
Someone correct me if I'm wrong, but I believe you would use the causal part of the clutch repair with the OLH and excessive parts for the transmission. You would do one repair line because this should be considered consequential damage. The OLH should...
Forum - 04/25/2018
We wouldn't submit them to the rep with the pre approval form, but it would help the service manager fill out that part of the form quickly then. I would keep it with the job card though.
Forum - 05/03/2018
i also got the same answer. I tried submitting with the part# .It rejected. I then tried submitted it in net even though the recall stated net item was n/a. dbc said it was working to come up with a solution and would call me back. Guess we'll just hold...
Forum - 05/04/2018
The administrator would submit this claim under a policy decision with explanation in the comments area of the part being an LLPW. The attached original replacement job card would also back up that comment.
Forum - 05/10/2018
... amount charged. • See Article 3.3 for required Service Agent records. • Refer to the Parts & Accessories Policies and Procedures Manual Article 1.3.6 for replacement parts warranty towing policies. And In the Parts & Accessories...
R-1234yf Calculation Help - 05/11/2018
... 0.550 kg.Can someone please tell me what the quanity should be for the R-1234yf refrigerant, part number 19260234? I got 41.I used the coversion calculator and I watched the video, but would love a second opinion. ...
BATTERY REPLACEMENT OUT OF 3/36 - LABOR - 05/11/2018
Looking for clarification... I have a claim my advisor put thru as warranty/part warranty. The customer replaced battery 04/19/18 66843 miles - now is back 05/10/18 failed GR8 test.... My parts dept delt with AC Delco for the battery, but what is the...
Forum - 05/02/2018
... net item for half the gallon and it rejected with Net Item error, so I resubmitted with part number listed in parts section (Qty 1) and it rejected as well. Called DBC and they say it is a "known concern" and has been escalated to "Level...
Forum - 05/08/2018
... as recondition or clean would be OLH to the repair but the initial time would be considered as part of the base time. Unless you want to try to convince me that the tech put the trans together after he discovered the 3-5-R issue and THEN took it apa...
Forum - 10/04/2017
Per policy and procedure manual 2.2.11, towing is covered as long as the failed part is still under the emission warranty coverage and the vehicle cannot be driven safety and may result in additional damage or failure.
Carpet replacement after waterleak repair. - 09/26/2017
... and replaces carpet. Will GM consider this as related to the waterleak? Do we need any particular documentation for the carpet replacement? Should the carpet have been replaced as part of the waterleak repair? My guess is that...
Forum - 09/05/2017
OUR PARTS DEPT PUTS IT IN PARTS, WITH 'EXPEDITE' AS THE PART NUMBER. THEY HAVE IT SETUP FOR NO MARK-UP ON THAT. THEN, I CAN CLEARLY SEE IT IS AN EXPEDITE CHARGE, EVEN ON THE CLAIM SIDE. I DELETE IT FROM PARTS AND ADD AS 'NIE; UNDER NET ITEMS. ALL MINE...
Can't find an opcode that won't reject - 09/21/2017
... the rear lamp junction block, which probably caused the BCM to fail (collateral damage). The part is 23208491, group 02.694. The only opcode even close is the wiring harness, but that rejects. Ideas?...
Forum - 09/21/2017
We replaced one on a 2015 Silverado, opcode is 3422710, but I checked 2015-2017 Terrains, and that doesn't apply. What is the group # the part in question?
Forum - 11/10/2017
Thank you all for your help with this issue. Funny how we figured this out before the people that created this mess. I am so lucky to be a part of this great group of people.Have a great weekend everyone!
Would anyone be able to tell me how we submit for oil added during a Pre-delivery Inspection? What labor operation to use, does the part number go in Misc, would it be ZReg, and does it need GM Auth?
Warranty Battery claims - Clarification - 02/21/2018
... we also need to remove the Warranty insert tags from the battery and retained it as part of the job card information. I've been scanning them right along with the Midtronics printout and attaching it to my submissions. Is the...
Forum - 03/01/2018
The calibration would have been part of the windshield replacement, which in my book puts it on the installer. I would have the client go after the installer for any charges related to the replacement. If it was an insurance job then whoever coordinated...
Antenna Leak - 02/12/2018
... side of the headliner, removed roof antenna, applied butyl to the seal and reassembled all removed parts." I understand the antenna is the causal part and I need to use the labor operation for it, but I'm having difficulty selecting the labor operation....
Forum - 02/12/2018
The labor op is 3480548, 1.3. There is a bulletin for it, when you search antenna. The worst part is coding it. I have been using complaint code 0290 and cause code 9090. If you try to code it for a 'water leak', it kicks back as an incompatible comp...
Forum - 01/30/2018
Thanks cSutton for the request! Please take a look at the following videos in the online training video library: Consumer Part Warranty and Customer Purchased Parts & Accessories.
Unable to Program Labor Op - 03/21/2018
... a module but was unable to program it due it no communication and recommends replacing it. The part has been ordered. Is there a labor op I can use to claim this? ...
Forum - 03/07/2018
How can we verify if a component falls under this program? The generic statement of "night vision cameras" doesn't specifiy exact part numbers or group numbers. Is there a place to check?
Forum - 03/02/2018
... PDI transaction, labor operation 0590072, for fluid adds? If that is the case, you are associating parts (fluid) expense with the PDI base time rather than with the PDI fluid add labor operation, 0590052; which is non-compliant to policy. Submit PDI...
Forum - 03/29/2018
When we run across this situation, we typically use the opcode for the failed part and pay the tech a small amount (.1-.3) OLH as long as he has punch time and a good story. Otherwise, no other time is given.
Forum - 03/29/2018
Someone correct me if I'm wrong, but I believe you would use the causal part of the clutch repair with the OLH and excessive parts for the transmission. You would do one repair line because this should be considered consequential damage. The OLH should...
Forum - 04/25/2018
We wouldn't submit them to the rep with the pre approval form, but it would help the service manager fill out that part of the form quickly then. I would keep it with the job card though.
Forum - 05/03/2018
i also got the same answer. I tried submitting with the part# .It rejected. I then tried submitted it in net even though the recall stated net item was n/a. dbc said it was working to come up with a solution and would call me back. Guess we'll just hold...
Forum - 05/04/2018
The administrator would submit this claim under a policy decision with explanation in the comments area of the part being an LLPW. The attached original replacement job card would also back up that comment.
Forum - 05/10/2018
... amount charged. • See Article 3.3 for required Service Agent records. • Refer to the Parts & Accessories Policies and Procedures Manual Article 1.3.6 for replacement parts warranty towing policies. And In the Parts & Accessories...
R-1234yf Calculation Help - 05/11/2018
... 0.550 kg.Can someone please tell me what the quanity should be for the R-1234yf refrigerant, part number 19260234? I got 41.I used the coversion calculator and I watched the video, but would love a second opinion. ...
BATTERY REPLACEMENT OUT OF 3/36 - LABOR - 05/11/2018
Looking for clarification... I have a claim my advisor put thru as warranty/part warranty. The customer replaced battery 04/19/18 66843 miles - now is back 05/10/18 failed GR8 test.... My parts dept delt with AC Delco for the battery, but what is the...
Forum - 05/02/2018
... net item for half the gallon and it rejected with Net Item error, so I resubmitted with part number listed in parts section (Qty 1) and it rejected as well. Called DBC and they say it is a "known concern" and has been escalated to "Level...
Forum - 05/08/2018
... as recondition or clean would be OLH to the repair but the initial time would be considered as part of the base time. Unless you want to try to convince me that the tech put the trans together after he discovered the 3-5-R issue and THEN took it apa...
Forum - 10/04/2017
Per policy and procedure manual 2.2.11, towing is covered as long as the failed part is still under the emission warranty coverage and the vehicle cannot be driven safety and may result in additional damage or failure.
Carpet replacement after waterleak repair. - 09/26/2017
... and replaces carpet. Will GM consider this as related to the waterleak? Do we need any particular documentation for the carpet replacement? Should the carpet have been replaced as part of the waterleak repair? My guess is that...
Forum - 09/05/2017
OUR PARTS DEPT PUTS IT IN PARTS, WITH 'EXPEDITE' AS THE PART NUMBER. THEY HAVE IT SETUP FOR NO MARK-UP ON THAT. THEN, I CAN CLEARLY SEE IT IS AN EXPEDITE CHARGE, EVEN ON THE CLAIM SIDE. I DELETE IT FROM PARTS AND ADD AS 'NIE; UNDER NET ITEMS. ALL MINE...
Can't find an opcode that won't reject - 09/21/2017
... the rear lamp junction block, which probably caused the BCM to fail (collateral damage). The part is 23208491, group 02.694. The only opcode even close is the wiring harness, but that rejects. Ideas?...
Forum - 09/21/2017
We replaced one on a 2015 Silverado, opcode is 3422710, but I checked 2015-2017 Terrains, and that doesn't apply. What is the group # the part in question?
Forum - 11/10/2017
Thank you all for your help with this issue. Funny how we figured this out before the people that created this mess. I am so lucky to be a part of this great group of people.Have a great weekend everyone!
Forum - 10/02/2017
I handle all scrapping of the parts & when WPC ask for a part to be returned I also help with that. The cores the Parts dept handles that.
Forum - 10/04/2017
... WARRANTY TEST CODE PRINTOUT WITH THE FAILURE CODE AND SUBMITTED THE CLAIM INCLUDING THE BATTERY PART FOR CONSEQUENTIAL DAMAGE WITH APPROPRIATE AUTHORIZATIONS AND ATTACHMENTS--IT REQUIRED GWM APPROVAL AND WAS APPROVED...
Forum - 10/24/2017
Please refer to Service P&P Article 3.2.13 (particularly the first three paragraphs). While the PET must be completed with a Policy Decision - management is responsible and accountable for the management of warranty expense. The PET should provide...
Forum - 12/08/2017
... just remember that there is a way to submit information such as suspected tampering that becomes a part of GM's records so no one finds themselves in the situation of agreeing to replace or fix something under warranty that another dealer has determined...
GWM Glitch - 11/21/2017
Has anyone else had any issues with adding part lines through GWM? Even before the weekend maintenance which caused a lot of things to not work, I was not able to add parts. My Service Manager added them just fine. If not, I guess I'll just have to call...
Forum - 11/28/2017
I have not found a document specific to the administration of a part warranty transaction for a reman transmission, as a result recommend proceeding as if this were a typical transmission parts warranty transaction (including completing the cost comp...
Forum - 12/04/2017
The admin allowance for that, is part of your claim. I am unsure of the holding time on them. Some of them have a 'dealer bonus', that is different from the admin allowance, and is claimed as "NIM - Dealer comlp bonus", is what i have used in free-flow...
ADMIN ALLOWANCE - 12/04/2017
I submitted for admin allowance on a part return ticket. I'm trying to find a P&P showing that this is ok or maybe I made a mistake? The $25.00 is being questioned as to whether or not I can use it. Thanks!
WARRANTY ADMIN - 06/06/2017
... VALVE, P11CB-NOX SENSOR 1 AND P0101-MAF SENSOR. HOW WOULD YOU RECOMMEND I SUBMIT THIS? EACH PART ON SEPERATE LINE OR ALL ON ONE JOB WITH OLH AND EXCESS PARTS?...
Forum - 06/08/2017
Thank you Conny, This particular 14 CTS is a Sedan and that labor op - although EXACTLY what I need does not apply to this vehicle. Even the part number and description is called: front side door window frame rear applique. Any suggestions...
17 GMC SAVANA B/S UPR FRT ACCESS PANEL ASM LOP - 06/14/2017
ANY HELP ON A LABOR CODE FOR REPLACING PART #88944255 BODY SIDE UPPER FRONT ACCESS PANEL ASM--IT IS A PANEL THAT COMES DOWN OVER THE SIDE WINDOW ON A 17 GMC SAVANA VAN--IT ALSO HAS TO BE PAINTED--DBC SUGGESTED 1417740 WHICH IS THE WEATHERSTRIP AND PAYS...
Forum - 06/23/2017
... the better , i really dont like it when they hold tickets for soo long it also has an effect on parts pricing too, gm will pay the price of the part at the date the job card was written up if there is a price increase not date the job card was closed..this...
Forum - 06/30/2017
Recommend closing the job card as internal. Once the ordered part(s) arrive and the customer returns for installation, open a new job card and reference the previous job card for diagnosis.
Forum - 08/14/2017
... at the correct list price. The reason I was a little confused was because they just show the part price (which is the list price) and no parts handling making it look like they weren't paying any mark-up at all. Got it now. :-)...
Forum - 08/23/2017
if the parts replaced were not part of the special policy the claim will not go thru. so making another line for the extra parts with comments is the best way to handle this..
Forum - 08/30/2017
So, move the steering gear to a separate line and submit it as a ZPTI with the housing as the causal part and op? The steering gear isn't covered at that time and mileage. I wouldn't have thought you'd need to move it as long as the housing...
Forum - 04/18/2017
Yeah. That's pretty much what I get when I ask about them here. But 04-00-89-015 includes "brake rotor/drum before/after readings" as part of the technician documentation.
Forum - 04/19/2017
... for a transaction total of $250, but when submitted the transaction total was $500 due to a missed part or labor)....
Forum - 04/27/2017
yea we received ours in march, didnt have any add on repairs or olh , did however have a lifetime part warranty, an axle replacement one side, one with a sublet thats about all
Electrical and Powertrain Labor-Only Labor Codes - 04/25/2017
... and 4069939 for instances where a repair procedure is done to a module that does not require the part to be replaced or any other physical repair. My question is, these codes are similar to CCND's (Customer Concern Not Duplicated) codes and are...
Forum - 04/26/2017
You should of put person in a rental car, wait for part, installed using OLH (look up time for rr headliner) this is consequential damage, punch times not needed. If you order the part, send customer on there way, they come back for install of headliner,...
Forum - 09/07/2016
Yes. P&P 1.5 States in part under "Voided Warranties and Branded Titles", "claims for repairs related to Emissions Warranty/recall campaign/special coverage will be processed and only if the system being covered is repairable". The claim will nee...
Re: What Would You Do - 08/16 - 07/29/2016
I believe I would have used the tires as the failed part and placed all time over the base in OLH with management approval. This would all be on one line as it was all related. I would reference the bulletins used to support the OLH.
Special Coverage Repairs - 08/09/2016
... that are within the time and mileage parameters of the special coverage or within the 12 month part warranty should be performed at no expense to the customer. How are these situations addressed and transactions submitted at your dealership?Format: ...
A QUICK QUESTION RE: OLH AND THE COST COMPARISON - 10/12/2016
... If we are doing a cost comparison and we dont know if there will be any olh how can it be part of the estimate, it could make a difference between replacement cost as opposed to repair cost. just looking for a little help on this .thanks...
I handle all scrapping of the parts & when WPC ask for a part to be returned I also help with that. The cores the Parts dept handles that.
Forum - 10/04/2017
... WARRANTY TEST CODE PRINTOUT WITH THE FAILURE CODE AND SUBMITTED THE CLAIM INCLUDING THE BATTERY PART FOR CONSEQUENTIAL DAMAGE WITH APPROPRIATE AUTHORIZATIONS AND ATTACHMENTS--IT REQUIRED GWM APPROVAL AND WAS APPROVED...
Forum - 10/24/2017
Please refer to Service P&P Article 3.2.13 (particularly the first three paragraphs). While the PET must be completed with a Policy Decision - management is responsible and accountable for the management of warranty expense. The PET should provide...
Forum - 12/08/2017
... just remember that there is a way to submit information such as suspected tampering that becomes a part of GM's records so no one finds themselves in the situation of agreeing to replace or fix something under warranty that another dealer has determined...
GWM Glitch - 11/21/2017
Has anyone else had any issues with adding part lines through GWM? Even before the weekend maintenance which caused a lot of things to not work, I was not able to add parts. My Service Manager added them just fine. If not, I guess I'll just have to call...
Forum - 11/28/2017
I have not found a document specific to the administration of a part warranty transaction for a reman transmission, as a result recommend proceeding as if this were a typical transmission parts warranty transaction (including completing the cost comp...
Forum - 12/04/2017
The admin allowance for that, is part of your claim. I am unsure of the holding time on them. Some of them have a 'dealer bonus', that is different from the admin allowance, and is claimed as "NIM - Dealer comlp bonus", is what i have used in free-flow...
ADMIN ALLOWANCE - 12/04/2017
I submitted for admin allowance on a part return ticket. I'm trying to find a P&P showing that this is ok or maybe I made a mistake? The $25.00 is being questioned as to whether or not I can use it. Thanks!
WARRANTY ADMIN - 06/06/2017
... VALVE, P11CB-NOX SENSOR 1 AND P0101-MAF SENSOR. HOW WOULD YOU RECOMMEND I SUBMIT THIS? EACH PART ON SEPERATE LINE OR ALL ON ONE JOB WITH OLH AND EXCESS PARTS?...
Forum - 06/08/2017
Thank you Conny, This particular 14 CTS is a Sedan and that labor op - although EXACTLY what I need does not apply to this vehicle. Even the part number and description is called: front side door window frame rear applique. Any suggestions...
17 GMC SAVANA B/S UPR FRT ACCESS PANEL ASM LOP - 06/14/2017
ANY HELP ON A LABOR CODE FOR REPLACING PART #88944255 BODY SIDE UPPER FRONT ACCESS PANEL ASM--IT IS A PANEL THAT COMES DOWN OVER THE SIDE WINDOW ON A 17 GMC SAVANA VAN--IT ALSO HAS TO BE PAINTED--DBC SUGGESTED 1417740 WHICH IS THE WEATHERSTRIP AND PAYS...
Forum - 06/23/2017
... the better , i really dont like it when they hold tickets for soo long it also has an effect on parts pricing too, gm will pay the price of the part at the date the job card was written up if there is a price increase not date the job card was closed..this...
Forum - 06/30/2017
Recommend closing the job card as internal. Once the ordered part(s) arrive and the customer returns for installation, open a new job card and reference the previous job card for diagnosis.
Forum - 08/14/2017
... at the correct list price. The reason I was a little confused was because they just show the part price (which is the list price) and no parts handling making it look like they weren't paying any mark-up at all. Got it now. :-)...
Forum - 08/23/2017
if the parts replaced were not part of the special policy the claim will not go thru. so making another line for the extra parts with comments is the best way to handle this..
Forum - 08/30/2017
So, move the steering gear to a separate line and submit it as a ZPTI with the housing as the causal part and op? The steering gear isn't covered at that time and mileage. I wouldn't have thought you'd need to move it as long as the housing...
Forum - 04/18/2017
Yeah. That's pretty much what I get when I ask about them here. But 04-00-89-015 includes "brake rotor/drum before/after readings" as part of the technician documentation.
Forum - 04/19/2017
... for a transaction total of $250, but when submitted the transaction total was $500 due to a missed part or labor)....
Forum - 04/27/2017
yea we received ours in march, didnt have any add on repairs or olh , did however have a lifetime part warranty, an axle replacement one side, one with a sublet thats about all
Electrical and Powertrain Labor-Only Labor Codes - 04/25/2017
... and 4069939 for instances where a repair procedure is done to a module that does not require the part to be replaced or any other physical repair. My question is, these codes are similar to CCND's (Customer Concern Not Duplicated) codes and are...
Forum - 04/26/2017
You should of put person in a rental car, wait for part, installed using OLH (look up time for rr headliner) this is consequential damage, punch times not needed. If you order the part, send customer on there way, they come back for install of headliner,...
Forum - 09/07/2016
Yes. P&P 1.5 States in part under "Voided Warranties and Branded Titles", "claims for repairs related to Emissions Warranty/recall campaign/special coverage will be processed and only if the system being covered is repairable". The claim will nee...
Re: What Would You Do - 08/16 - 07/29/2016
I believe I would have used the tires as the failed part and placed all time over the base in OLH with management approval. This would all be on one line as it was all related. I would reference the bulletins used to support the OLH.
Special Coverage Repairs - 08/09/2016
... that are within the time and mileage parameters of the special coverage or within the 12 month part warranty should be performed at no expense to the customer. How are these situations addressed and transactions submitted at your dealership?Format: ...
A QUICK QUESTION RE: OLH AND THE COST COMPARISON - 10/12/2016
... If we are doing a cost comparison and we dont know if there will be any olh how can it be part of the estimate, it could make a difference between replacement cost as opposed to repair cost. just looking for a little help on this .thanks...
Forum - 10/18/2016
... WARRANTY ADMINISTRATION BULLETIN 12-00-89-003 I BELIEVE IT ADDRESSES YOUR QUESTIONS FOR THE MOST PART IF I'M READING YOUR QUESTION RIGHT, ON THE SECOND BULLET POINT. MY TECHS HAVE BEEN TOLD TO ALWAYS PUNCH SEPARATE FOR EACH REPAIR SO THAT IF A...
Re: DEALERTRACK - 05/09/2016
... warranty submission in Dealertrack. Of course there are hiccups with foreign vehicles and non gm parts but for the most part it seems to be working as it should. We are getting ready to transition to DealerTrack 2.0. I have heard it's easier for different...
Re: Battery Reject - 01/12/2016
I submit claims through ADP PMT, and there is not an option in PMT screen to mark as either a GM or non-GM part. At least not that I am aware of! I would correct it on GWM if I could overcome this error and get ADP to send it. We just had another battery...
Re: Battery Reject - 01/12/2016
Aha! There is an indicator for GM vs Non-GM parts in ADP PMT screen, I just didn't know what I was looking at. For some reason our system automatically marks batteries as non-GM part numbers even when they are valid. Thanks for your help!
Re: DEALERTRACK - 01/15/2016
We have DealerTrack and I just started working warranty back in October and I don't even try to file any part warranties on it, because they reject every time. I just go straight to Global.
Re: ENGINE OVERHAUL - 02/25/2016
... usually the tech would check the vehicle out and find the cause of the engine failure and list of parts needed to fix it. the part that caused the engine failure would be the labor op to use for the repairs..hope this helps you...
Forum - 02/14/2017
... during PDI, Service Agent is entitled to only the corresponding amount for the material plus parts handling allowance. Labor is already included in the PDI time. Global labor code 0590052 is to be used to submit for these materials in the net...
Forum - 02/15/2017
It depends a bit on the system you're referring to. For the HVAC system, 4417169 A/C System Analysis can be used, but for the engine it would be a CCND for me as I'm not aware of GM paying for pressure test time if there is no failed part.
Forum - 03/15/2017
SO ARE YOU ADJUSTING YOUR CLAIM TO CHANGE THE QUANTITY TO 4 ON THE COOLANT? MY PARTS MANAGER DOES NOT WANT TO BILL THE GALLON COOLANT PART NUMBER WITH A QUANTITY OF 4 ON THE CLAIM LINE--HE THINKS GM NEEDS TO STRAIGHTEN THIS OUT ON THEIR END--
Forum - 03/16/2017
Yes, I performed an adjustment to the quantity on the paid transaction and it paid for the gallon that parts charged out. We don't have bulk coolant. I was using the gallon part number but DBC said that even so, they pay coolant by the quart! ...
Forum - 11/09/2016
This is a one line transaction: submit the labor operation for the gear, indicate the gear as the failed part, include the appropriate time from the wheel align labor operation that is referenced with the labor operation for the gear in the base time...
MISSING OWNER MANUAL BUT NOT TRANSPORTATION CLAIM - 10/27/2016
... not in the sealed bag. I contacted DBC for help and they said to use 103430 instrument panel compartment replacement as a closest labor op ??? OK I guess I can do that but the part number doesn't exist so I sort of remember having to put the actual cost...
Policy Calculator - 12/07/2016
Just double checking here, when you are doing 100% policy for a part that was ordered while a vehicle was within the bumper to bumper must you still perform the calculator and attach the policy calculator to the claim?
Forum - 01/12/2017
I have done a few of these and submitted them in one line and just put .9 for OLH and self authorized for the OLH and the excess part(s) with the techs story and they have all paid so far.
Forum - 01/16/2017
Yeah I don't know what other places do. We let our service manager go and I took over the warranty part and that's just what got offered to me.
Re: GOOWILL PAYMENT REIMBURSEMENT - 11/25/2015
Sorry, missed the part where you said you had already referenced this bulletin/op. But here's the explanation from the bulletin: "The transaction should be submitted as a ZREG using 0600005 and place amount being reimbursed in the net item- customer...
Re: HOW TO CLAIM FOR DEF ON A PDI/0590052 LOP - 01/06/2016
The labor for adding the DEF is included in the PDI labor time as that is part of the PDI. No extra time is given for that.
Parts at Dealer Cost - 09/08/2015
I had a claim get debited back to us because the Parts department didnt send all the parts into WPC. I got an email to resubmit the claim with X amout of labor and to do the parts at dealer cost. How do I submit the parts with dealer cost? I've never...
Re: Freon cost on warranty claims - 12/22/2015
If you look up the bulk part number, you must divide the cost by how many ounces are in the container. If it's a 25lb container and there's 16 ounces in a lb, you have a total of 400 oz in the container. Divide the cost by the total oz to get your cost...
Re: Over The Counter Parts Warranty - 01/29/2015
I submit mine on a parts invoice but there should be an explanation of the concern and basic cause that you can use. We don't put them on a service job card since it's just a part return.
FACTORY INVOICED ACCESSORY WARRANTY - 12/04/2014
DRAWING A COMPLETE BLANK. NEED TO DO A PART WARRANTY ON A FIA ACCESSORY CARGO COVER. HOW DO I CODE AND WHERE DO I FIND THE LABOR OP TO USE? THANKS IN ADVANCE!
Re: Recall repairs - 12/18/2014
I was told by DBC to flag the second repair time in OLH and put both parts on the same Jobline, explaining in the Authorization section there was a parts failure (Auth codes for OLH and Excess Part). This has worked for me on several occasions :) H...
Over The Counter Parts Warranty - 01/21/2015
I know I have seen in the past, information on guidelines for an OTC parts warranty. I have a claim for a sensor sold over the counter with no information on it but the part number and type of veh. I thought there was a process outlined somewhere, but...
Re: more than one sublet on one repair line - 04/20/2015
... you ordered materials for a bullentin this would be something that would have been billed through parts and would have either had a part# or would have billed in net/misc. It would not be considered a sublet, then you should only have 1 sublet to bill...
Admin. Time for Freight claims with WPC - 05/01/2015
I am trying to remember how to submit for Admin time on Freight claims when the WPC is asking for the part back. Any help would be great!! Thanks!!
... WARRANTY ADMINISTRATION BULLETIN 12-00-89-003 I BELIEVE IT ADDRESSES YOUR QUESTIONS FOR THE MOST PART IF I'M READING YOUR QUESTION RIGHT, ON THE SECOND BULLET POINT. MY TECHS HAVE BEEN TOLD TO ALWAYS PUNCH SEPARATE FOR EACH REPAIR SO THAT IF A...
Re: DEALERTRACK - 05/09/2016
... warranty submission in Dealertrack. Of course there are hiccups with foreign vehicles and non gm parts but for the most part it seems to be working as it should. We are getting ready to transition to DealerTrack 2.0. I have heard it's easier for different...
Re: Battery Reject - 01/12/2016
I submit claims through ADP PMT, and there is not an option in PMT screen to mark as either a GM or non-GM part. At least not that I am aware of! I would correct it on GWM if I could overcome this error and get ADP to send it. We just had another battery...
Re: Battery Reject - 01/12/2016
Aha! There is an indicator for GM vs Non-GM parts in ADP PMT screen, I just didn't know what I was looking at. For some reason our system automatically marks batteries as non-GM part numbers even when they are valid. Thanks for your help!
Re: DEALERTRACK - 01/15/2016
We have DealerTrack and I just started working warranty back in October and I don't even try to file any part warranties on it, because they reject every time. I just go straight to Global.
Re: ENGINE OVERHAUL - 02/25/2016
... usually the tech would check the vehicle out and find the cause of the engine failure and list of parts needed to fix it. the part that caused the engine failure would be the labor op to use for the repairs..hope this helps you...
Forum - 02/14/2017
... during PDI, Service Agent is entitled to only the corresponding amount for the material plus parts handling allowance. Labor is already included in the PDI time. Global labor code 0590052 is to be used to submit for these materials in the net...
Forum - 02/15/2017
It depends a bit on the system you're referring to. For the HVAC system, 4417169 A/C System Analysis can be used, but for the engine it would be a CCND for me as I'm not aware of GM paying for pressure test time if there is no failed part.
Forum - 03/15/2017
SO ARE YOU ADJUSTING YOUR CLAIM TO CHANGE THE QUANTITY TO 4 ON THE COOLANT? MY PARTS MANAGER DOES NOT WANT TO BILL THE GALLON COOLANT PART NUMBER WITH A QUANTITY OF 4 ON THE CLAIM LINE--HE THINKS GM NEEDS TO STRAIGHTEN THIS OUT ON THEIR END--
Forum - 03/16/2017
Yes, I performed an adjustment to the quantity on the paid transaction and it paid for the gallon that parts charged out. We don't have bulk coolant. I was using the gallon part number but DBC said that even so, they pay coolant by the quart! ...
Forum - 11/09/2016
This is a one line transaction: submit the labor operation for the gear, indicate the gear as the failed part, include the appropriate time from the wheel align labor operation that is referenced with the labor operation for the gear in the base time...
MISSING OWNER MANUAL BUT NOT TRANSPORTATION CLAIM - 10/27/2016
... not in the sealed bag. I contacted DBC for help and they said to use 103430 instrument panel compartment replacement as a closest labor op ??? OK I guess I can do that but the part number doesn't exist so I sort of remember having to put the actual cost...
Policy Calculator - 12/07/2016
Just double checking here, when you are doing 100% policy for a part that was ordered while a vehicle was within the bumper to bumper must you still perform the calculator and attach the policy calculator to the claim?
Forum - 01/12/2017
I have done a few of these and submitted them in one line and just put .9 for OLH and self authorized for the OLH and the excess part(s) with the techs story and they have all paid so far.
Forum - 01/16/2017
Yeah I don't know what other places do. We let our service manager go and I took over the warranty part and that's just what got offered to me.
Re: GOOWILL PAYMENT REIMBURSEMENT - 11/25/2015
Sorry, missed the part where you said you had already referenced this bulletin/op. But here's the explanation from the bulletin: "The transaction should be submitted as a ZREG using 0600005 and place amount being reimbursed in the net item- customer...
Re: HOW TO CLAIM FOR DEF ON A PDI/0590052 LOP - 01/06/2016
The labor for adding the DEF is included in the PDI labor time as that is part of the PDI. No extra time is given for that.
Parts at Dealer Cost - 09/08/2015
I had a claim get debited back to us because the Parts department didnt send all the parts into WPC. I got an email to resubmit the claim with X amout of labor and to do the parts at dealer cost. How do I submit the parts with dealer cost? I've never...
Re: Freon cost on warranty claims - 12/22/2015
If you look up the bulk part number, you must divide the cost by how many ounces are in the container. If it's a 25lb container and there's 16 ounces in a lb, you have a total of 400 oz in the container. Divide the cost by the total oz to get your cost...
Re: Over The Counter Parts Warranty - 01/29/2015
I submit mine on a parts invoice but there should be an explanation of the concern and basic cause that you can use. We don't put them on a service job card since it's just a part return.
FACTORY INVOICED ACCESSORY WARRANTY - 12/04/2014
DRAWING A COMPLETE BLANK. NEED TO DO A PART WARRANTY ON A FIA ACCESSORY CARGO COVER. HOW DO I CODE AND WHERE DO I FIND THE LABOR OP TO USE? THANKS IN ADVANCE!
Re: Recall repairs - 12/18/2014
I was told by DBC to flag the second repair time in OLH and put both parts on the same Jobline, explaining in the Authorization section there was a parts failure (Auth codes for OLH and Excess Part). This has worked for me on several occasions :) H...
Over The Counter Parts Warranty - 01/21/2015
I know I have seen in the past, information on guidelines for an OTC parts warranty. I have a claim for a sensor sold over the counter with no information on it but the part number and type of veh. I thought there was a process outlined somewhere, but...
Re: more than one sublet on one repair line - 04/20/2015
... you ordered materials for a bullentin this would be something that would have been billed through parts and would have either had a part# or would have billed in net/misc. It would not be considered a sublet, then you should only have 1 sublet to bill...
Admin. Time for Freight claims with WPC - 05/01/2015
I am trying to remember how to submit for Admin time on Freight claims when the WPC is asking for the part back. Any help would be great!! Thanks!!
Re: Admin. Time for Freight claims with WPC - 05/01/2015
Just go back into the original paid claim., do an adjustment in the adm. time. You can claim.2 for parts document only request and .3 for documents and parts. If there is a core charge involved that is submitted in the net amount, freight and postage....
bulletin PIT5313C PAINT - 05/18/2015
IS ANYONE DOING PAINT REPAIRS PER THIS BULLETIN ? PROBLEM I AM HAVING IS MY SERVICE MANAGER IS WANTING TO REPAIR BELOW THE ANTI CHIP AREA AND I HAVE NO IDEA WHAT ITS CALLED OR IS THIS PART OF THE DOOR ? ANY HELP IS APPRECIATED THANKS
Re: Labor op ? - 10/09/2014
My bad, i was not very clear on this...one of the visors needs to be replaced that is the labor op i am looking for..found 0521780 but that is not compatible with this part number...
one concern two failures - 10/28/2014
... front cover leaking and the water pump. Water pump on the engine front cover line will reject for part not compatible. But, it was found at initial look over. I'm thinking since one is engine mechanical and one is engine cooling I'm gonna add a line....
Re: closest to labor ops - 08/08/2014
... come up whether we should use the main shaft replacement labor op (14.0 hrs) without a main shaft part, or, the most relevant matching labor op in the part group to labor op guide (9.1 hrs) which is for a different synchroizer replacement. If I'm understanding...
Re: WIFI ACCESSORY - 09/19/2014
It is not a PDI dealer install. Customer bought the GM accessory WIFI package to add to the vehicle. The vehicle does not have that RPO code either. It will reject as a ZPDI because it is not part of the PDI.
RECALL 14115 - 06/06/2014
HAS ANYONE PROCESSED A TRANSACTION FOR THIS RECALL YET? GWM SAYS RECALL IS OPEN FOR THIS VEHICLE, WE RECIEVED A PART AND PERFORMED THE RECALL... I CAN'T FIND A LABOR OP OR ANY INFORMATION. ANYONE ELSE HAVING THIS PROBLEM?
GWM Issues and Issue Resolution - 06/19/2013
... is not compatible with GWM and may cause submission issues (e.g. inability to enter more than one part with a transaction). The preferred version when submitting warranty transactions is IE8. Any published additional labour time associated with...
Labour Code 0600048 - 06/19/2013
A ZPTI transaction is to be submitted with the necessary parts and labour needed to correct a condition that is a result of an ACDelco battery failure, which is covered by the ACDelco Consumer Battery Warranty. The transaction should be submitted with...
Core Charge - 07/30/2013
A $25 core charge has been added to the following Transmission Electro-Hydraulic Control Module (TEHCM) part numbers: 24264346, 24267181, 24267182, 24257213, and 24258304. This change went into effect on July 1, 2013.
Non-GM Calibrations - 05/14/2013
Dealers must verify that only GM calibrations are present whenever diagnostics determine that a hard part failure may have occurred on internal engine parts and before disassembly, repair or replacement of an engine assembly under warranty. For service...
New Accessory Programs - 04/12/2013
... service. Although at first glance the programs may appear to be tailored more toward the sales department than service. The promotions reward eligible retail participants with earnPOWER awards points when they order eligible accessories on eligible vehicles...
Calibration Verification Numbers - 02/26/2013
GM has identified that there is an increased number of engine, transmission and catalytic converter part failures resulting from the use of non-GM (aftermarket) engine and transmission control calibrations. Bulletin 09-06-04-026 provides the process for...
Reject of the Month - 03/11/2013
... submitted with the unique labour operation from the service bulletin, J7949, with the following part charged out:GM Part Number: 19300180SENSOR KIT,THROT POSN The job card also contained a two day rental expense. The IVH report listed the following applicable...
GMPP Sublet Markup - 10/08/2012
The allowable sublet markup is dependent on whether the entire repair or only part of the repair is sublet. If the entire repair is sublet, the allowable markup is not to exceed 10% or $100, whichever is less. If only a portion of the repair is sublet,...
Reject of the Month - 10/08/2012
... insufficient support and/or documentation for the repair. The transaction may have originated as a part incompatible issue or excessive parts or OLH, but ultimately required WSC involvement due to the request exceeding self-authorization limits.For example:...
Warranty Parts - 08/30/2012
After a warranty repair has been performed, all parts are to be turned into the parts department by the technician for tagging, retention, and/or return. The service agent is required to retain the part for a minimum of 15 days after the transaction...
Global Platforms - 09/19/2011
GM has announced that it is consolidating its global vehicle platforms as part of an effort to reduce annual loses to product development difficulties. GM wants to reduce the costs related to cancelled programs, late changes to vehicles nearing production...
Oil Program Price Increase - 08/09/2011
On August 1, 2011, all products on the ACDelco/Exxon Mobil Oil Program increased in price. The increase is due in part to changes in base oil and additive expenses. These increases have also affected the general market. In many cases the increases shown...
Power Steering Fluid Leaks - 10/14/2011
... steering fluid when the technician performs a power steering fluid leak diagnosis. The Kent Moore part number for the dye is GE 28431-6. In order to accurately determine the source of the leak, dye must be added to the system. Leaks may originate at...
New Product Line-up - 10/14/2011
... 2012 and the pricing for a fuel saving feature on the Buick Regal. The announcements were made as part of the plan to help GM attract more customers. Cadillac will launch the XTS large luxury sedan and a compact sports sedan in 2012. The eAssist feature...
Side Door Window Glass Chipping - 01/19/2012
GM has found during warranty part review cases that side door window glass with chips may have been caused by the use of a vehicle key lock box on the side door glass. Vehicle key lock boxes may not be placed on a vehicle's side door glass. GM will randomly...
R134a Price Decreases - 12/15/2011
In mid-November GM announced a pricing decrease for R134a refrigerant, part number 12356150. The dealer price for a 30 pound cylinder is now $175.00. That is a decrease of $45. The new pricing for a pound of refrigerant is $5.83 and $0.36 per ounce. ...
Electric Motors - 12/15/2011
... that use electric motors, all of which are built by outside suppliers. The Spark's motor is part of GM's strategy to rely on its own technology as it moves further into vehicle electrification. It is expected that GM will build approximately 20% of its...
New Labour Dependency Field Code - 12/15/2011
... AlignmentA0018 Front Bumper Fascia Refinish/Clear CoatB5700 Liftgate AdjustmentB5400 Rear Compartment Lid Adjustment A3278 Rear Bumper Fascia Refinish/Clear Coat B0020 Front Bumper Fascia Alignment All of these labour operations are used to...
Just go back into the original paid claim., do an adjustment in the adm. time. You can claim.2 for parts document only request and .3 for documents and parts. If there is a core charge involved that is submitted in the net amount, freight and postage....
bulletin PIT5313C PAINT - 05/18/2015
IS ANYONE DOING PAINT REPAIRS PER THIS BULLETIN ? PROBLEM I AM HAVING IS MY SERVICE MANAGER IS WANTING TO REPAIR BELOW THE ANTI CHIP AREA AND I HAVE NO IDEA WHAT ITS CALLED OR IS THIS PART OF THE DOOR ? ANY HELP IS APPRECIATED THANKS
Re: Labor op ? - 10/09/2014
My bad, i was not very clear on this...one of the visors needs to be replaced that is the labor op i am looking for..found 0521780 but that is not compatible with this part number...
one concern two failures - 10/28/2014
... front cover leaking and the water pump. Water pump on the engine front cover line will reject for part not compatible. But, it was found at initial look over. I'm thinking since one is engine mechanical and one is engine cooling I'm gonna add a line....
Re: closest to labor ops - 08/08/2014
... come up whether we should use the main shaft replacement labor op (14.0 hrs) without a main shaft part, or, the most relevant matching labor op in the part group to labor op guide (9.1 hrs) which is for a different synchroizer replacement. If I'm understanding...
Re: WIFI ACCESSORY - 09/19/2014
It is not a PDI dealer install. Customer bought the GM accessory WIFI package to add to the vehicle. The vehicle does not have that RPO code either. It will reject as a ZPDI because it is not part of the PDI.
RECALL 14115 - 06/06/2014
HAS ANYONE PROCESSED A TRANSACTION FOR THIS RECALL YET? GWM SAYS RECALL IS OPEN FOR THIS VEHICLE, WE RECIEVED A PART AND PERFORMED THE RECALL... I CAN'T FIND A LABOR OP OR ANY INFORMATION. ANYONE ELSE HAVING THIS PROBLEM?
GWM Issues and Issue Resolution - 06/19/2013
... is not compatible with GWM and may cause submission issues (e.g. inability to enter more than one part with a transaction). The preferred version when submitting warranty transactions is IE8. Any published additional labour time associated with...
Labour Code 0600048 - 06/19/2013
A ZPTI transaction is to be submitted with the necessary parts and labour needed to correct a condition that is a result of an ACDelco battery failure, which is covered by the ACDelco Consumer Battery Warranty. The transaction should be submitted with...
Core Charge - 07/30/2013
A $25 core charge has been added to the following Transmission Electro-Hydraulic Control Module (TEHCM) part numbers: 24264346, 24267181, 24267182, 24257213, and 24258304. This change went into effect on July 1, 2013.
Non-GM Calibrations - 05/14/2013
Dealers must verify that only GM calibrations are present whenever diagnostics determine that a hard part failure may have occurred on internal engine parts and before disassembly, repair or replacement of an engine assembly under warranty. For service...
New Accessory Programs - 04/12/2013
... service. Although at first glance the programs may appear to be tailored more toward the sales department than service. The promotions reward eligible retail participants with earnPOWER awards points when they order eligible accessories on eligible vehicles...
Calibration Verification Numbers - 02/26/2013
GM has identified that there is an increased number of engine, transmission and catalytic converter part failures resulting from the use of non-GM (aftermarket) engine and transmission control calibrations. Bulletin 09-06-04-026 provides the process for...
Reject of the Month - 03/11/2013
... submitted with the unique labour operation from the service bulletin, J7949, with the following part charged out:GM Part Number: 19300180SENSOR KIT,THROT POSN The job card also contained a two day rental expense. The IVH report listed the following applicable...
GMPP Sublet Markup - 10/08/2012
The allowable sublet markup is dependent on whether the entire repair or only part of the repair is sublet. If the entire repair is sublet, the allowable markup is not to exceed 10% or $100, whichever is less. If only a portion of the repair is sublet,...
Reject of the Month - 10/08/2012
... insufficient support and/or documentation for the repair. The transaction may have originated as a part incompatible issue or excessive parts or OLH, but ultimately required WSC involvement due to the request exceeding self-authorization limits.For example:...
Warranty Parts - 08/30/2012
After a warranty repair has been performed, all parts are to be turned into the parts department by the technician for tagging, retention, and/or return. The service agent is required to retain the part for a minimum of 15 days after the transaction...
Global Platforms - 09/19/2011
GM has announced that it is consolidating its global vehicle platforms as part of an effort to reduce annual loses to product development difficulties. GM wants to reduce the costs related to cancelled programs, late changes to vehicles nearing production...
Oil Program Price Increase - 08/09/2011
On August 1, 2011, all products on the ACDelco/Exxon Mobil Oil Program increased in price. The increase is due in part to changes in base oil and additive expenses. These increases have also affected the general market. In many cases the increases shown...
Power Steering Fluid Leaks - 10/14/2011
... steering fluid when the technician performs a power steering fluid leak diagnosis. The Kent Moore part number for the dye is GE 28431-6. In order to accurately determine the source of the leak, dye must be added to the system. Leaks may originate at...
New Product Line-up - 10/14/2011
... 2012 and the pricing for a fuel saving feature on the Buick Regal. The announcements were made as part of the plan to help GM attract more customers. Cadillac will launch the XTS large luxury sedan and a compact sports sedan in 2012. The eAssist feature...
Side Door Window Glass Chipping - 01/19/2012
GM has found during warranty part review cases that side door window glass with chips may have been caused by the use of a vehicle key lock box on the side door glass. Vehicle key lock boxes may not be placed on a vehicle's side door glass. GM will randomly...
R134a Price Decreases - 12/15/2011
In mid-November GM announced a pricing decrease for R134a refrigerant, part number 12356150. The dealer price for a 30 pound cylinder is now $175.00. That is a decrease of $45. The new pricing for a pound of refrigerant is $5.83 and $0.36 per ounce. ...
Electric Motors - 12/15/2011
... that use electric motors, all of which are built by outside suppliers. The Spark's motor is part of GM's strategy to rely on its own technology as it moves further into vehicle electrification. It is expected that GM will build approximately 20% of its...
New Labour Dependency Field Code - 12/15/2011
... AlignmentA0018 Front Bumper Fascia Refinish/Clear CoatB5700 Liftgate AdjustmentB5400 Rear Compartment Lid Adjustment A3278 Rear Bumper Fascia Refinish/Clear Coat B0020 Front Bumper Fascia Alignment All of these labour operations are used to...
Windshields - 12/15/2011
... over 10,000 miles must be pre-approved by the District Manager of Aftersales. Additionally, a GM part must be used for replacement. If approval is made, the transaction must be GM routed and indicated in comments that the DMA was involved and approv...
Essential Tool Consumable Parts - 11/17/2011
... array of essential tools sent to them. Some of these tools come with what are called "consumable parts" that are used to help in diagnosis and for assembly repair, avoiding the replacement of a costly entire assembly.Examples of consumable parts include...
Notifications Area - 03/08/2012
The Notifications Area isn't just for part returns anymore! If you have been selected to participate in a SASR (Service Agent Self Review) or have rejected PRA Requests it will be communicated to you through the Notifications Area on GWM. Another reason...
Parts Identifier - 03/08/2012
... Customer Care and Aftersales has added a "remanufactured" or "refurbished" indicator within the part data. The indicator will allow dealers to more easily identify if parts are reman or refurbs. ...
Store Upgrades - 04/13/2012
... have completed their upgrades or are currently under construction. The facilities image program is part of a larger GM initiative called Essential Brand Elements. EBE is a cooperative program that rewards dealers who voluntarily meet customer experience...
Qualifying for a Rental Vehicle - 02/07/2012
... were multiple concerns that collectively, required more than one day to repair.There is a delay in parts availability and the vehicle is torn down, not safe to operate, or inoperable.Furthermore, it states that a rental vehicle should not be offered...
Documenting Customer Concerns Correctly - 02/07/2012
... No warning light comes on in the dash and seems to shift OK at higher speeds. Came to install part that was on order.Service engine soon light on at times when engine is warm. Diagnosed last week. Part was ordered by technician #32 and is here. Rear...
Transmission Replacements and Contacting the PQC - 08/09/2012
... PQC in the following situations:Transmission repairs with select components that are listed in a part ordering restriction bulletin or new product assembly exchange programAllison transmission replacements (K7000-Allison transmission only)Gasoline or...
Safety Recall 09049A - 04/12/2011
Brake Lamps Inoperative or Continuous Illumination: The part information, service procedure and warranty transaction information sections within the bulletin have been revised to include the replacement of the burned out brake lamp bulb(s). The bulletin...
Special Coverage 09186B - 04/12/2011
Brake Lamps Inoperative or Continuous Illumination: The part information, service procedure and warranty transaction information section within the bulletin have been revised to include the replacement of burned out brake lamp bulb(s). The brake lamp...
Special Coverage 10335B - 04/12/2011
... has been updated to include certain 2009 model year vehicles and to address an update to the part information section. Involved vehicles may exhibit wear which could lead to corrosion in the connector terminal pins at the connection between the body...
Going the Extra Mile: Service Documentation - 06/30/2011
The service department is a dynamic environment. It is fast passed and performance driven. Technician and service management's time comes at a premium. This environment allows little room for error. Because of this, job card documentation is often limited...
Re-Sourcing Parts - 04/27/2011
GM has re-sourced many parts affected by the crisis in Japan. There is a crisis team of several hundred employees who identify at risk components and work to find replacements for those that are affected. Part shortages from Japan have had little effect...
OnStar Upgrade - 09/16/2010
GM recently released a remote software upgrade on its vehicles' Onstar module. This type of action is part of an expanded assertiveness by GM to control its software. Through wireless communications automakers have the ability to upgrade or fix software...
Ask About Labour Operations - 09/16/2010
When contacting TAC or PQC for a complex repair or restricted part, ask the TAC agent or engineer if there is a special labour operation associated with the repair. There may be a special labour operation associated with the procedure that best details...
Cadillac Maintenance Labour Operation Z2262 - 04/12/2011
... on how these claims are submitted can seem daunting but is extremely important for every service department's bottom line. The current Cadillac maintenance program, is no exception. Labour operation Z2262 provides reimbursement for lube, oil and filter,...
How To View A Transaction - 03/11/2010
... by job card.Submitted DateTransaction NumberJob Card DateJob Card NumberLine #VIN/Installed Part Serial NumberTransaction TypeStatusAdd a LineActions02/16/10 00105638xxxx01/13/1043197011GTSKVE30AZxxxxxxZREG--- Regular Vehicle TransactionAcceptedNext...
Pre-Delivery Inspection - 08/10/2010
... procedure is designed to explain the features of the customer's vehicle and includes a service department introduction and orientation.A job card must be opened to coincide with the inspection. If during the inspection vehicle defects are found, the...
Safety Recall 06041D - 02/04/2010
... roof panel by reviewing GMVIS or GWM for warranty repairs with the installation of the specific part number associated with the new roof panel. ...
Safety Recall 08244A - 01/06/2010
... vehicles. Some of the vehicles may have transfer cases that were manufactured with an incorrect part that can cause early failure of the chain drive. Dealers are to inspect the transfer case date code and, if necessary, replace the transfer case. ...
Forum - 12/11/2017
... Warranty - Federal or California Emissions Warranty coverage must be honored as long as the OEM part is present on the vehicle, has failed due to a defect in material or workmanship from the manufacturer, and is able to be repaired or replaced per GM...
Re: Taking a Poll - 06/12/2008
... claims (on average) do you code & submit daily? 20-30 6. What do you think is the most difficult part of your job? The Tech's paperwork! 7. What do you think is the easiest part of your job? Submitting claims lol 8. What accounting system do you use?...
Re: Taking a Poll - 06/16/2008
... now 20-30 before we slowed down more like 30-50 daily. 6. What do you think is the most difficult part of your job? Getting techs to give all information. They feel they are being asked to do extra work and not getting paid to do it. Also getting the...
Recalls and Supporting Documentation - 12/21/2016
... power than normal to propel the vehicle and acceleration is slower than expected. This particular recall applies to certain 2016-2017 Chevrolet Volt models equipped with an automatic transmission. The recall correction is a reprogram of the hybrid...
Warranty Battery Replacements - 11/29/2016
... as soon as the technician has completed the repair while the vehicle is still in the service department. If the code is inaccurate, the technician may perform the test again to obtain an accurate result. Bulletin references: 15-06-03-002C: Original...
... over 10,000 miles must be pre-approved by the District Manager of Aftersales. Additionally, a GM part must be used for replacement. If approval is made, the transaction must be GM routed and indicated in comments that the DMA was involved and approv...
Essential Tool Consumable Parts - 11/17/2011
... array of essential tools sent to them. Some of these tools come with what are called "consumable parts" that are used to help in diagnosis and for assembly repair, avoiding the replacement of a costly entire assembly.Examples of consumable parts include...
Notifications Area - 03/08/2012
The Notifications Area isn't just for part returns anymore! If you have been selected to participate in a SASR (Service Agent Self Review) or have rejected PRA Requests it will be communicated to you through the Notifications Area on GWM. Another reason...
Parts Identifier - 03/08/2012
... Customer Care and Aftersales has added a "remanufactured" or "refurbished" indicator within the part data. The indicator will allow dealers to more easily identify if parts are reman or refurbs. ...
Store Upgrades - 04/13/2012
... have completed their upgrades or are currently under construction. The facilities image program is part of a larger GM initiative called Essential Brand Elements. EBE is a cooperative program that rewards dealers who voluntarily meet customer experience...
Qualifying for a Rental Vehicle - 02/07/2012
... were multiple concerns that collectively, required more than one day to repair.There is a delay in parts availability and the vehicle is torn down, not safe to operate, or inoperable.Furthermore, it states that a rental vehicle should not be offered...
Documenting Customer Concerns Correctly - 02/07/2012
... No warning light comes on in the dash and seems to shift OK at higher speeds. Came to install part that was on order.Service engine soon light on at times when engine is warm. Diagnosed last week. Part was ordered by technician #32 and is here. Rear...
Transmission Replacements and Contacting the PQC - 08/09/2012
... PQC in the following situations:Transmission repairs with select components that are listed in a part ordering restriction bulletin or new product assembly exchange programAllison transmission replacements (K7000-Allison transmission only)Gasoline or...
Safety Recall 09049A - 04/12/2011
Brake Lamps Inoperative or Continuous Illumination: The part information, service procedure and warranty transaction information sections within the bulletin have been revised to include the replacement of the burned out brake lamp bulb(s). The bulletin...
Special Coverage 09186B - 04/12/2011
Brake Lamps Inoperative or Continuous Illumination: The part information, service procedure and warranty transaction information section within the bulletin have been revised to include the replacement of burned out brake lamp bulb(s). The brake lamp...
Special Coverage 10335B - 04/12/2011
... has been updated to include certain 2009 model year vehicles and to address an update to the part information section. Involved vehicles may exhibit wear which could lead to corrosion in the connector terminal pins at the connection between the body...
Going the Extra Mile: Service Documentation - 06/30/2011
The service department is a dynamic environment. It is fast passed and performance driven. Technician and service management's time comes at a premium. This environment allows little room for error. Because of this, job card documentation is often limited...
Re-Sourcing Parts - 04/27/2011
GM has re-sourced many parts affected by the crisis in Japan. There is a crisis team of several hundred employees who identify at risk components and work to find replacements for those that are affected. Part shortages from Japan have had little effect...
OnStar Upgrade - 09/16/2010
GM recently released a remote software upgrade on its vehicles' Onstar module. This type of action is part of an expanded assertiveness by GM to control its software. Through wireless communications automakers have the ability to upgrade or fix software...
Ask About Labour Operations - 09/16/2010
When contacting TAC or PQC for a complex repair or restricted part, ask the TAC agent or engineer if there is a special labour operation associated with the repair. There may be a special labour operation associated with the procedure that best details...
Cadillac Maintenance Labour Operation Z2262 - 04/12/2011
... on how these claims are submitted can seem daunting but is extremely important for every service department's bottom line. The current Cadillac maintenance program, is no exception. Labour operation Z2262 provides reimbursement for lube, oil and filter,...
How To View A Transaction - 03/11/2010
... by job card.Submitted DateTransaction NumberJob Card DateJob Card NumberLine #VIN/Installed Part Serial NumberTransaction TypeStatusAdd a LineActions02/16/10 00105638xxxx01/13/1043197011GTSKVE30AZxxxxxxZREG--- Regular Vehicle TransactionAcceptedNext...
Pre-Delivery Inspection - 08/10/2010
... procedure is designed to explain the features of the customer's vehicle and includes a service department introduction and orientation.A job card must be opened to coincide with the inspection. If during the inspection vehicle defects are found, the...
Safety Recall 06041D - 02/04/2010
... roof panel by reviewing GMVIS or GWM for warranty repairs with the installation of the specific part number associated with the new roof panel. ...
Safety Recall 08244A - 01/06/2010
... vehicles. Some of the vehicles may have transfer cases that were manufactured with an incorrect part that can cause early failure of the chain drive. Dealers are to inspect the transfer case date code and, if necessary, replace the transfer case. ...
Forum - 12/11/2017
... Warranty - Federal or California Emissions Warranty coverage must be honored as long as the OEM part is present on the vehicle, has failed due to a defect in material or workmanship from the manufacturer, and is able to be repaired or replaced per GM...
Re: Taking a Poll - 06/12/2008
... claims (on average) do you code & submit daily? 20-30 6. What do you think is the most difficult part of your job? The Tech's paperwork! 7. What do you think is the easiest part of your job? Submitting claims lol 8. What accounting system do you use?...
Re: Taking a Poll - 06/16/2008
... now 20-30 before we slowed down more like 30-50 daily. 6. What do you think is the most difficult part of your job? Getting techs to give all information. They feel they are being asked to do extra work and not getting paid to do it. Also getting the...
Recalls and Supporting Documentation - 12/21/2016
... power than normal to propel the vehicle and acceleration is slower than expected. This particular recall applies to certain 2016-2017 Chevrolet Volt models equipped with an automatic transmission. The recall correction is a reprogram of the hybrid...
Warranty Battery Replacements - 11/29/2016
... as soon as the technician has completed the repair while the vehicle is still in the service department. If the code is inaccurate, the technician may perform the test again to obtain an accurate result. Bulletin references: 15-06-03-002C: Original...
Transactions That Require Attachments with GM Authorization - 01/22/2018
... important to note that OLH approval MUST be documented before the transaction is submitted. Part Warranty Transactions - Part warranty transactions (ZPTI and ZPTC) over $500 require GM authorization. When submitting the transaction, the job card...
Branded Titles and Warranty Blocks - 12/21/2017
“Branded title” is a particular phrase applied to a vehicle that has been reported as damaged. The brand indicates a particular history for a vehicle, usually one written off due to collision, fire, flood damage, or sold for scrap. After recent...
Pre-Repair Authorization - 01/29/2020
... a component as Customer Enthusiasm, replacing a component due to transportation damage, or as part of an over-the-counter part warranty (ZPTC) transactions. Only regular warranty transactions (ZREG) and dealer-installed part warranty (ZPTI) transactions...
Technician Identification and Accounting of Labor Time - 01/28/2020
... vehicle repairs under the following circumstances: When reprogramming multiple vehicles as part of the same recall or service update bulletin. When performing multiple vehicle inspections with no part installation as part of the same recall or...
October 2020 Recall Update - 09/22/2020
... 2014-16 Caprice Police Pursuit Vehicles has been updated to include revisions to the condition, part, warranty, and service procedure sections. Special Coverage N192210260-02 Diesel Emission Fluid Tank Reservoir Replacement: The special coverage...
May 2021 Recall Update - 04/29/2021
Safety Recall 14294C Ignition Key: The recall bulletin has been revised to update the part numbers in the Part Information section. Certain 2010-14 Chevrolet Camaro vehicles are included in the recall population. Safety Recall 16007-05 Frontal Airbag...
Reject of the Month - November 2021 - 10/26/2021
... Replace left side lifters. Test drove, no noise and no misfires present. Numerous parts were charged out on the job card including a push rod, gaskets, bolts, pipes, seals, guides and eight lifters. Straight time labor operation for the left side...
New Technician Add Times for Transmission Repairs - 05/26/2021
... on GM transmissions under warranty, the previous labor times focused on replacing the damaged part(s). Other Labor Hours (OLH) was the only option for diagnosis or inspection and cleaning procedures for re-using components that are part of the overall...
June 2023 Recall Update - 05/23/2023
... EV vehicles. The recall has been revised to change one of the High Voltage Drive Motor Cable part numbers. Customer Satisfaction Recall N222381840-01 Side Blind Zone Alert Retrofit with RPO 00S: Approximately 26,000 vehicles are included in the...
Reject of the Month - September 2023 - 08/29/2023
... recall bulletin, total $1,140 as noted below: ** Submit a $520.00 USD ($624.00 CAN) administrative part allowance. Add this amount in the Administrative Allowance Net Item field when submitting the repair transaction. ** Submit a $600.00 USD ($720.00...
Pre-Repair Authorization - 08/29/2023
... a component as Customer Enthusiasm, replacing a component due to transportation damage, or as part of an over-the-counter part warranty (ZPTC) transactions. Only regular warranty transactions (ZREG) and dealer-installed part warranty (ZPTI) transactions...
Dongle Reminders: - 08/29/2023
... a manual review process. The dongle device scan is required on claims involving dealer installed part warranty transactions, mobile repairs that result in a warranty transaction as well as in cases where the vehicle shows up with a dead battery and cannot...
Warranty Administrator Tips - 10/25/2023
... can go back to the repairing technician for resolution before the vehicle leaves the service department. All engine and transmission repairs also go directly to the warranty administrator for review, making sure the old and new serial numbers are...
The Cause of Failure - 06/26/2023
... and “Correction” fields at the time of first transaction submission. If parts were replaced, the part that is determined to be the “Causal” part must be identified. GM follows “Strategy-Based Diagnosis/Symptom Diagnosis”,...
Forum - 06/19/2019
... are both replaced. Submit the transaction using spark plug labor operation, claiming both parts in the parts field. Select the Causal Part indicator for the spark plug part number. Utilize OLH to cover the additional time to replace the catalytic converter....
Forum - 04/22/2021
... are covered and I was told by WSC that a PET would not be necessary since I looked up the failed part and it was a PT item.... Now that being said I have another one that the failed part states it is covered under PT ( just going to say I don't...
Forum - 12/06/2019
... of Component in Pairs: When repairs necessitate both left/right or front/rear repairs or part replacements, Service Agents are to use the single labour operation and submit for the “Add Time” for performing both sides. If unique...
Reject of the Month - 02/17/2017
... manifold flange was also replaced. The service manager indicated authorization for the excessive parts, and approval for the consequential damage attributed to the shaft, including the other labor hours. The warranty claim was submitted with all of the...
Labour Code Application - 01/28/2014
... labour code should be claimed with the time to replace the battery cables entered in OLH.When a part fails during the same repair visit and has to be replaced a second time, both parts are claimed with the one labour code and OLH is claimed for the additional...
TAILGATE PULL STRAP - 05/23/2008
... "TAILGATE PULL STRAP" PT@15838553-LIFTGATE PULL STRAP - GRP#16.346 I CHECKED "PART GRP-LBR OP GUIDE" , NO MATCH I CODED (CLOSEST OP) B5745 OUTER LIFTGATE ASSIST HANDLE IT REJECTED FOR: PB-PART NUMBER INCOMPATIBLE TO LABOR OP ANY SUGGESTIONS ???? ...
Consequential Damage and One Concern with Separate Causes - 11/01/2017
... just one repair. If additional repairs are necessary due to consequential damage from the failed part all parts and labor are submitted on one line using the labor operation that addresses the cause of failure. The transaction would have multiple parts base...
Forum - 04/26/2018
Customer purchased batteries are not covered through GM warranty, the exchange is handled through the parts department. You shouldn't have anything to do with a parts warranty battery. Per aricle 2.8.7 in P&P Customer Purchased an ACDelco Battery The...
Re: Labor op on Module - 11/30/2011
According to J&L one of the following labor ops should work for that part number. Part Group Labor Op 02.383 J1190 02.383 J4343 02.383 J4350 02.383 J4355 02.383 Z7050
Are You A Good Warranty Administrator Or A Great Warranty Administrator? - 04/27/2011
... only when the technician's documentation supports it.A good warranty administrator monitors WPC part and document return requests.A great warranty administrator checks the WPC part and document return requests daily to make certain parts or documents...
A Review of Roadside Assistance - 02/07/2012
... or 100,000 miles and are allowed for anyone driving the covered vehicle. This service is not a part of the New Vehicle Limited warranty and GM reserves the right to make changes or discontinue the program at anytime. The services include:Emergency fuel...
... important to note that OLH approval MUST be documented before the transaction is submitted. Part Warranty Transactions - Part warranty transactions (ZPTI and ZPTC) over $500 require GM authorization. When submitting the transaction, the job card...
Branded Titles and Warranty Blocks - 12/21/2017
“Branded title” is a particular phrase applied to a vehicle that has been reported as damaged. The brand indicates a particular history for a vehicle, usually one written off due to collision, fire, flood damage, or sold for scrap. After recent...
Pre-Repair Authorization - 01/29/2020
... a component as Customer Enthusiasm, replacing a component due to transportation damage, or as part of an over-the-counter part warranty (ZPTC) transactions. Only regular warranty transactions (ZREG) and dealer-installed part warranty (ZPTI) transactions...
Technician Identification and Accounting of Labor Time - 01/28/2020
... vehicle repairs under the following circumstances: When reprogramming multiple vehicles as part of the same recall or service update bulletin. When performing multiple vehicle inspections with no part installation as part of the same recall or...
October 2020 Recall Update - 09/22/2020
... 2014-16 Caprice Police Pursuit Vehicles has been updated to include revisions to the condition, part, warranty, and service procedure sections. Special Coverage N192210260-02 Diesel Emission Fluid Tank Reservoir Replacement: The special coverage...
May 2021 Recall Update - 04/29/2021
Safety Recall 14294C Ignition Key: The recall bulletin has been revised to update the part numbers in the Part Information section. Certain 2010-14 Chevrolet Camaro vehicles are included in the recall population. Safety Recall 16007-05 Frontal Airbag...
Reject of the Month - November 2021 - 10/26/2021
... Replace left side lifters. Test drove, no noise and no misfires present. Numerous parts were charged out on the job card including a push rod, gaskets, bolts, pipes, seals, guides and eight lifters. Straight time labor operation for the left side...
New Technician Add Times for Transmission Repairs - 05/26/2021
... on GM transmissions under warranty, the previous labor times focused on replacing the damaged part(s). Other Labor Hours (OLH) was the only option for diagnosis or inspection and cleaning procedures for re-using components that are part of the overall...
June 2023 Recall Update - 05/23/2023
... EV vehicles. The recall has been revised to change one of the High Voltage Drive Motor Cable part numbers. Customer Satisfaction Recall N222381840-01 Side Blind Zone Alert Retrofit with RPO 00S: Approximately 26,000 vehicles are included in the...
Reject of the Month - September 2023 - 08/29/2023
... recall bulletin, total $1,140 as noted below: ** Submit a $520.00 USD ($624.00 CAN) administrative part allowance. Add this amount in the Administrative Allowance Net Item field when submitting the repair transaction. ** Submit a $600.00 USD ($720.00...
Pre-Repair Authorization - 08/29/2023
... a component as Customer Enthusiasm, replacing a component due to transportation damage, or as part of an over-the-counter part warranty (ZPTC) transactions. Only regular warranty transactions (ZREG) and dealer-installed part warranty (ZPTI) transactions...
Dongle Reminders: - 08/29/2023
... a manual review process. The dongle device scan is required on claims involving dealer installed part warranty transactions, mobile repairs that result in a warranty transaction as well as in cases where the vehicle shows up with a dead battery and cannot...
Warranty Administrator Tips - 10/25/2023
... can go back to the repairing technician for resolution before the vehicle leaves the service department. All engine and transmission repairs also go directly to the warranty administrator for review, making sure the old and new serial numbers are...
The Cause of Failure - 06/26/2023
... and “Correction” fields at the time of first transaction submission. If parts were replaced, the part that is determined to be the “Causal” part must be identified. GM follows “Strategy-Based Diagnosis/Symptom Diagnosis”,...
Forum - 06/19/2019
... are both replaced. Submit the transaction using spark plug labor operation, claiming both parts in the parts field. Select the Causal Part indicator for the spark plug part number. Utilize OLH to cover the additional time to replace the catalytic converter....
Forum - 04/22/2021
... are covered and I was told by WSC that a PET would not be necessary since I looked up the failed part and it was a PT item.... Now that being said I have another one that the failed part states it is covered under PT ( just going to say I don't...
Forum - 12/06/2019
... of Component in Pairs: When repairs necessitate both left/right or front/rear repairs or part replacements, Service Agents are to use the single labour operation and submit for the “Add Time” for performing both sides. If unique...
Reject of the Month - 02/17/2017
... manifold flange was also replaced. The service manager indicated authorization for the excessive parts, and approval for the consequential damage attributed to the shaft, including the other labor hours. The warranty claim was submitted with all of the...
Labour Code Application - 01/28/2014
... labour code should be claimed with the time to replace the battery cables entered in OLH.When a part fails during the same repair visit and has to be replaced a second time, both parts are claimed with the one labour code and OLH is claimed for the additional...
TAILGATE PULL STRAP - 05/23/2008
... "TAILGATE PULL STRAP" PT@15838553-LIFTGATE PULL STRAP - GRP#16.346 I CHECKED "PART GRP-LBR OP GUIDE" , NO MATCH I CODED (CLOSEST OP) B5745 OUTER LIFTGATE ASSIST HANDLE IT REJECTED FOR: PB-PART NUMBER INCOMPATIBLE TO LABOR OP ANY SUGGESTIONS ???? ...
Consequential Damage and One Concern with Separate Causes - 11/01/2017
... just one repair. If additional repairs are necessary due to consequential damage from the failed part all parts and labor are submitted on one line using the labor operation that addresses the cause of failure. The transaction would have multiple parts base...
Forum - 04/26/2018
Customer purchased batteries are not covered through GM warranty, the exchange is handled through the parts department. You shouldn't have anything to do with a parts warranty battery. Per aricle 2.8.7 in P&P Customer Purchased an ACDelco Battery The...
Re: Labor op on Module - 11/30/2011
According to J&L one of the following labor ops should work for that part number. Part Group Labor Op 02.383 J1190 02.383 J4343 02.383 J4350 02.383 J4355 02.383 Z7050
Are You A Good Warranty Administrator Or A Great Warranty Administrator? - 04/27/2011
... only when the technician's documentation supports it.A good warranty administrator monitors WPC part and document return requests.A great warranty administrator checks the WPC part and document return requests daily to make certain parts or documents...
A Review of Roadside Assistance - 02/07/2012
... or 100,000 miles and are allowed for anyone driving the covered vehicle. This service is not a part of the New Vehicle Limited warranty and GM reserves the right to make changes or discontinue the program at anytime. The services include:Emergency fuel...
Policy, Goodwill, Customer Enthusiasm, and Warranty - 03/08/2012
... child's college fund and finally the rest is deposited into your checking account. For the most part each account has a designation for those funds. The Christmas fund enables you to purchase gifts for your family and friends, the checking account for...
The GM Service Policies and Procedures Manual Update - 11/05/2012
... changes made for the 2012 edition.Article 1.2.2.12 lists the considerable update to the non-GM parts & equipment and original equipment alterations policy. The policy provides detail stating that GM is not responsible for costs associated with the...
Warranty Repairs on Stock Vehicles - 12/18/2012
... been a more detailed write up, specifically the cause of failure, but it's hard to tell. Since parts are only required to be retained for 15 days after the transaction paid, it's not as though the part was available at the time of the audit for viewing...
PDI Accessories 0590032 - 06/16/2021
Reimbursement for the installation of dealer installed, factory invoiced options is not part of the PDI auto pay process. A transaction must be submitted using labor operation 0590032. Many service agents miss out on a great deal of additional warranty...
Re: Taking a Poll - 04/12/2010
... (on average) do you code & submit daily? 10 or 15? 6. What do you think is the most difficult part of your job? Chasing paper! Tech times and notes, proper parts on job lines, documents like vis, program sheets attached, rental, frieght invoices,...
March 2017 Recall Update - 02/17/2017
... Light On: The special coverage bulletin has been revised to include accessory wiring harness part numbers, update part quantities, and update the service procedure to install the accessory wiring harness components. The bulletin affects certain 2004-2009...
September 2020 Recall Update - 08/25/2020
... have been updated to provide warning information to ensure correct airbag installation, new part number information, updated repair labor code, and WCAP reimbursement. The recalls affect certain 2005-08 Pontiac Vibe vehicles. Special Coverage 17336-07...
What Drives The Reject Percentage At Your Dealership? - 08/21/2018
... file name: job card 12345, rental invoice, or cost comparison worksheet). These documents become part of the permanent file for the transaction and may be reviewed in their entirety. Another forum user provided detail on how to attach a document...
Dealer Empowerment - 02/26/2024
... up to $2,500 and within $500 of the Policy Evaluation Tool result. Repeat Repairs/Pyramiding and Part Ceiling Exceeded transactions may be self-authorized up to $250. And transactions with a Mileage Discrepancy (Odometer Less than Previously Reported)...
PET Exceptions - 10/28/2022
... After diagnosis, it is a requirement to use the Policy Evaluation Tool to determine what the GM participation (if any) and customer participation (if any) dollar amounts will be. The calculations provided by the PET are based on time and mileage of the...
R-1234yf and Missed Revenue - 08/22/2022
... the recovered refrigerant amount from the full charge amount. This amount must be entered in the part quantity field of the transaction in 10-gram increments (Quantity 1=10 grams). Round up for any partial increments. The following example is found within...
3 C's - 01/04/2023
... those that did not result in an identified cause, any equipment used, and the causal part. The cause of failure statement should stand on its own with a clear understanding of the reason for the specific repair performed. And, finally, the stories...
Single Use Parts - 06/27/2023
There are multiple repairs where certain parts require replacement, even if the technician thinks the part can be reused. These parts are referred to as single use parts. Examples include bolts, seals, gaskets, pipes, etc. Below is a list of single...
Reject of the Month - March 2024 - 02/26/2024
... opened a job card with documentation supporting the missing components and the appropriate parts charged out on the repair line. The warranty administrator assigned a labor operation (in some cases a closest to operation was necessary) to each individual...
Roadside Assistance Program - Roadside Reunite - 01/29/2024
... a warranty related disablement (tire related disablements and battery replacement for a faulty part are not considered a warranty related disablement reason eligible for a reunite). Additionally, the vehicle must be in for repairs overnight at a certified...
Forum - 03/04/2024
... to fail? If so the main labor op would be the one that failed causing the other to fail. The part that failed as consequential damage would be submitted as OLH, watch if there is any overlap on labor (did you have to remove one to get to the other?)...
Forum - 01/25/2024
Usually this is part of another repair for me, I have one today so we are submitting the repair the tech did which was the Reduction fluid tank replacement with OLH for the testing.
August 2023 Recall Update - 07/25/2023
... certain 2022 GMC Acadia vehicles have been moved to an Open status in IVH. Additional part numbers have been added, and the warranty information section has been updated to include labor time for the newly added models. Part availability continues to...
Towing - 07/25/2023
... not to be based on dealership’s warranty labor rates. Towing is covered with a ZPTI parts warranty; however, it is not covered with a part that is sold over the counter. It is also not included under the GM Certified Service Limited Lifetime...
October 2023 Recall Update - 09/25/2023
... 2022-23 model year Buick, Cadillac, Chevrolet, and GMC vehicles. The bulletin will be revised as parts become available for additional makes and models involved in the retrofit. Customer Satisfaction Recall N222371151-11 Heated Steering Wheel Retrofit:...
Forum - 05/19/2023
... them all paid by going to Global and authorizing and stating in the comment section "accurate gm part #". Today I had one for fuse (horn) that rejected for non gm # and it was an accurate gm #. ...
Forum - 03/16/2023
... come off easily enough. Even sometimes and I have had this happen a one time use part has caused it to reject as well. If they put that sort of stuff in their story ahead of time then you should be fine. But I agree with you it is hard to...
Forum - 03/13/2023
Yes I did mean "scrap" :P Thank you for the advise. I looked up what you mentioned but it only shows the "casual" part and i need a list of parts for each RO, so they know what to scrap. Doing it as i have seems to be the most effective for what i ne...
Paint Lops - 06/07/2023
... Silverado that was peeling and separating. On this vehicle the grille was painted to match. The part description also states that this is a paint to match kit. I am having a difficult time finding the time that it would take to paint it. Under the labor...
ECM replacement on a diesel - 08/15/2023
... is not covered if the emission coverage has expired. Mileage is 63446. Now had I used the part# and did the job aid I would not have seen the E1 line..... LABOR CODE: 4025390Coverage Code: Emission E, E2Note: Base time includes Programming...
... child's college fund and finally the rest is deposited into your checking account. For the most part each account has a designation for those funds. The Christmas fund enables you to purchase gifts for your family and friends, the checking account for...
The GM Service Policies and Procedures Manual Update - 11/05/2012
... changes made for the 2012 edition.Article 1.2.2.12 lists the considerable update to the non-GM parts & equipment and original equipment alterations policy. The policy provides detail stating that GM is not responsible for costs associated with the...
Warranty Repairs on Stock Vehicles - 12/18/2012
... been a more detailed write up, specifically the cause of failure, but it's hard to tell. Since parts are only required to be retained for 15 days after the transaction paid, it's not as though the part was available at the time of the audit for viewing...
PDI Accessories 0590032 - 06/16/2021
Reimbursement for the installation of dealer installed, factory invoiced options is not part of the PDI auto pay process. A transaction must be submitted using labor operation 0590032. Many service agents miss out on a great deal of additional warranty...
Re: Taking a Poll - 04/12/2010
... (on average) do you code & submit daily? 10 or 15? 6. What do you think is the most difficult part of your job? Chasing paper! Tech times and notes, proper parts on job lines, documents like vis, program sheets attached, rental, frieght invoices,...
March 2017 Recall Update - 02/17/2017
... Light On: The special coverage bulletin has been revised to include accessory wiring harness part numbers, update part quantities, and update the service procedure to install the accessory wiring harness components. The bulletin affects certain 2004-2009...
September 2020 Recall Update - 08/25/2020
... have been updated to provide warning information to ensure correct airbag installation, new part number information, updated repair labor code, and WCAP reimbursement. The recalls affect certain 2005-08 Pontiac Vibe vehicles. Special Coverage 17336-07...
What Drives The Reject Percentage At Your Dealership? - 08/21/2018
... file name: job card 12345, rental invoice, or cost comparison worksheet). These documents become part of the permanent file for the transaction and may be reviewed in their entirety. Another forum user provided detail on how to attach a document...
Dealer Empowerment - 02/26/2024
... up to $2,500 and within $500 of the Policy Evaluation Tool result. Repeat Repairs/Pyramiding and Part Ceiling Exceeded transactions may be self-authorized up to $250. And transactions with a Mileage Discrepancy (Odometer Less than Previously Reported)...
PET Exceptions - 10/28/2022
... After diagnosis, it is a requirement to use the Policy Evaluation Tool to determine what the GM participation (if any) and customer participation (if any) dollar amounts will be. The calculations provided by the PET are based on time and mileage of the...
R-1234yf and Missed Revenue - 08/22/2022
... the recovered refrigerant amount from the full charge amount. This amount must be entered in the part quantity field of the transaction in 10-gram increments (Quantity 1=10 grams). Round up for any partial increments. The following example is found within...
3 C's - 01/04/2023
... those that did not result in an identified cause, any equipment used, and the causal part. The cause of failure statement should stand on its own with a clear understanding of the reason for the specific repair performed. And, finally, the stories...
Single Use Parts - 06/27/2023
There are multiple repairs where certain parts require replacement, even if the technician thinks the part can be reused. These parts are referred to as single use parts. Examples include bolts, seals, gaskets, pipes, etc. Below is a list of single...
Reject of the Month - March 2024 - 02/26/2024
... opened a job card with documentation supporting the missing components and the appropriate parts charged out on the repair line. The warranty administrator assigned a labor operation (in some cases a closest to operation was necessary) to each individual...
Roadside Assistance Program - Roadside Reunite - 01/29/2024
... a warranty related disablement (tire related disablements and battery replacement for a faulty part are not considered a warranty related disablement reason eligible for a reunite). Additionally, the vehicle must be in for repairs overnight at a certified...
Forum - 03/04/2024
... to fail? If so the main labor op would be the one that failed causing the other to fail. The part that failed as consequential damage would be submitted as OLH, watch if there is any overlap on labor (did you have to remove one to get to the other?)...
Forum - 01/25/2024
Usually this is part of another repair for me, I have one today so we are submitting the repair the tech did which was the Reduction fluid tank replacement with OLH for the testing.
August 2023 Recall Update - 07/25/2023
... certain 2022 GMC Acadia vehicles have been moved to an Open status in IVH. Additional part numbers have been added, and the warranty information section has been updated to include labor time for the newly added models. Part availability continues to...
Towing - 07/25/2023
... not to be based on dealership’s warranty labor rates. Towing is covered with a ZPTI parts warranty; however, it is not covered with a part that is sold over the counter. It is also not included under the GM Certified Service Limited Lifetime...
October 2023 Recall Update - 09/25/2023
... 2022-23 model year Buick, Cadillac, Chevrolet, and GMC vehicles. The bulletin will be revised as parts become available for additional makes and models involved in the retrofit. Customer Satisfaction Recall N222371151-11 Heated Steering Wheel Retrofit:...
Forum - 05/19/2023
... them all paid by going to Global and authorizing and stating in the comment section "accurate gm part #". Today I had one for fuse (horn) that rejected for non gm # and it was an accurate gm #. ...
Forum - 03/16/2023
... come off easily enough. Even sometimes and I have had this happen a one time use part has caused it to reject as well. If they put that sort of stuff in their story ahead of time then you should be fine. But I agree with you it is hard to...
Forum - 03/13/2023
Yes I did mean "scrap" :P Thank you for the advise. I looked up what you mentioned but it only shows the "casual" part and i need a list of parts for each RO, so they know what to scrap. Doing it as i have seems to be the most effective for what i ne...
Paint Lops - 06/07/2023
... Silverado that was peeling and separating. On this vehicle the grille was painted to match. The part description also states that this is a paint to match kit. I am having a difficult time finding the time that it would take to paint it. Under the labor...
ECM replacement on a diesel - 08/15/2023
... is not covered if the emission coverage has expired. Mileage is 63446. Now had I used the part# and did the job aid I would not have seen the E1 line..... LABOR CODE: 4025390Coverage Code: Emission E, E2Note: Base time includes Programming...
Forum - 07/24/2023
If it is not part of the published operation it cannot be paid normally. It would have to be OLH and as such it would need to be compliant for timekeeping. NO punch = no pay This would be a good example of why I have never allowed my Chevy techs to stop...
Forum - 01/04/2024
The front page of the January edition of the Warranty News features the new process: Electronic Exchange Part Process. The print version of the January edition should be in your mailboxes this week!
Forum - 10/31/2023
Yes run the PET, with the reason that the part was ordered within the warranty period. If it applies a deductible you can override up to 500.00 or have GM approve it it is greater than that amount.
Forum - 04/29/2022
you're not crazy and you're not alone! i have the same issue when i have a claim that a part was not billed on RO. i have to go do an ADD CREDIT and it will not let me go the Global. when i call DBC, they direct me to submitting cliam through...
exhaust manifold bolts failure warranty coverage - 06/17/2022
... for the repair under powertrain based by claiming it under an exhaust manifold labor op,,,but the part number for the bolt may not match up or you get a WPC request for it,,,and when you return some bolts you get debited. plus when you look at...
Out of Warranty Rental - 06/13/2022
Has anyone ever submitted for payment of a rental due to part delayed for a customer pay repair. We have a customer that came in with a CAC case, SM submitted a PET and we got a zero GM participation on the emissions repair. Still in by time but...
Forum - 06/09/2022
... for a specific operation but I think you may come up short. If you want to post your VIN and part number we can do some more research for you. Odds are you will use the connector kit opcode and anything over the 0.5 will require OLH authorization....
Forum - 05/03/2022
Update... Okay so just got the estimate back. It's the interior of the rear door and then on the right side we are also having to do the interior part of the door frames (body side) on right front and rear doors of the vehicle.
Forum - 08/31/2022
... about ST operations is that you can't just add the time and roll with it. You need to show what part was road testing and diagnosis, etc. They want to see which punches are used for the actual repair. They don't do time studies like they used to so they...
Forum - 09/09/2022
I asked WSC and this is her reply Its a business unit of authorized repairers who are registered to recycle the airbags. If you were part of that business unit you would know. Also I believe it might be for Europe.
Old Labor Op Issue - 10/02/2019
We had a 2004 Silverado need a parts warranty repair for the mode door actuator. As you may know the dash has to come out for this replacement. We are instructed to use the labor time guide for a newer model because the lops are gone for a...
Heater Block Cord Recall - 01/29/2020
... N182206311. I know when it first came out we were to cut the cord or disconnect it. Now that the part is available (to the cold weather states only) it says to just tell the customer not to use it and not perform the disconnect unless the customer requested...
Forum - 02/17/2020
... that was installed. In this case the op code is 0512232. Submit the op code in Global as ZSET. part only. no labor. It will be a 0 amount but will add to build and customer will have warranty on the GM accessory....
Forum - 01/17/2020
We have had confusion here in the past on whether or not to include the price of the part when doing the PET. That is why I mentioned it. I don't doubt you did it correctly. Just wanted to mention that because I have seen confusion. Sounds like...
Forum - 04/01/2020
Original install date & part repl date?
Forum - 06/23/2020
I agree with Mary, identify your causal part, and use the Warranty Job aid to identify a close opcode.
What Would You Do - 07/20 - 06/23/2020
... that was just out of warranty. The dealer completed the PET, charged the appropriate customer participation expense and submitted the transaction as a policy adjustment. Approximately 2,000 miles later the customer brought the vehicle into a different...
Forum - 06/03/2020
On some Silverado the trans cooler is part of the AC condensor
What Would You Do - 05/20 - 04/29/2020
... the transaction with the labor operation for the battery, and the battery indicated as the causal part. The ECM was handled as consequential damage with the battery transaction.During submission the warranty administrator realized that the technician...
What Would You Do - 09/20 - 08/25/2020
... with the labor operation for the torque converter and selected the converter as the failed part.How should the additional parts and labor for the transmission reconditioning be claimed?...
Forum - 09/04/2020
Hi Kristen, That part I understand, I'm just wondering if there is something that states they must sign when the vehicle is picked up. I've not found where it states. But more along the lines as a dealer's policy and/or a state requirement.
3Cs when parts come in - 10/23/2020
There's been a few ROs recently where the customer has returned for an ordered part to be installed. In the technician notes for the repair, their "cause" is "see previous RO for diag." They do have good notes on the previous RO, which...
Forum - 10/26/2020
Hi stevejm! When submitting a warranty transaction for a battery replacement, the GM (long) part number must be used.
Forum - 01/22/2021
... at. By that time my GM is not happy with the repair order being open still. And for the most part, I don't have many claims that need to be changed. But I agree it would be easier if they were open, then you could go back to chan...
Repair Only or Closest To Labor op - 01/28/2021
... getting conflicting information.If we just do a repair to an item we use the labor op for that part. Now do we have to submit the time as base time for the amount of time it took up to the base time allowed and OLH if any extra time needed or does the...
If it is not part of the published operation it cannot be paid normally. It would have to be OLH and as such it would need to be compliant for timekeeping. NO punch = no pay This would be a good example of why I have never allowed my Chevy techs to stop...
Forum - 01/04/2024
The front page of the January edition of the Warranty News features the new process: Electronic Exchange Part Process. The print version of the January edition should be in your mailboxes this week!
Forum - 10/31/2023
Yes run the PET, with the reason that the part was ordered within the warranty period. If it applies a deductible you can override up to 500.00 or have GM approve it it is greater than that amount.
Forum - 04/29/2022
you're not crazy and you're not alone! i have the same issue when i have a claim that a part was not billed on RO. i have to go do an ADD CREDIT and it will not let me go the Global. when i call DBC, they direct me to submitting cliam through...
exhaust manifold bolts failure warranty coverage - 06/17/2022
... for the repair under powertrain based by claiming it under an exhaust manifold labor op,,,but the part number for the bolt may not match up or you get a WPC request for it,,,and when you return some bolts you get debited. plus when you look at...
Out of Warranty Rental - 06/13/2022
Has anyone ever submitted for payment of a rental due to part delayed for a customer pay repair. We have a customer that came in with a CAC case, SM submitted a PET and we got a zero GM participation on the emissions repair. Still in by time but...
Forum - 06/09/2022
... for a specific operation but I think you may come up short. If you want to post your VIN and part number we can do some more research for you. Odds are you will use the connector kit opcode and anything over the 0.5 will require OLH authorization....
Forum - 05/03/2022
Update... Okay so just got the estimate back. It's the interior of the rear door and then on the right side we are also having to do the interior part of the door frames (body side) on right front and rear doors of the vehicle.
Forum - 08/31/2022
... about ST operations is that you can't just add the time and roll with it. You need to show what part was road testing and diagnosis, etc. They want to see which punches are used for the actual repair. They don't do time studies like they used to so they...
Forum - 09/09/2022
I asked WSC and this is her reply Its a business unit of authorized repairers who are registered to recycle the airbags. If you were part of that business unit you would know. Also I believe it might be for Europe.
Old Labor Op Issue - 10/02/2019
We had a 2004 Silverado need a parts warranty repair for the mode door actuator. As you may know the dash has to come out for this replacement. We are instructed to use the labor time guide for a newer model because the lops are gone for a...
Heater Block Cord Recall - 01/29/2020
... N182206311. I know when it first came out we were to cut the cord or disconnect it. Now that the part is available (to the cold weather states only) it says to just tell the customer not to use it and not perform the disconnect unless the customer requested...
Forum - 02/17/2020
... that was installed. In this case the op code is 0512232. Submit the op code in Global as ZSET. part only. no labor. It will be a 0 amount but will add to build and customer will have warranty on the GM accessory....
Forum - 01/17/2020
We have had confusion here in the past on whether or not to include the price of the part when doing the PET. That is why I mentioned it. I don't doubt you did it correctly. Just wanted to mention that because I have seen confusion. Sounds like...
Forum - 04/01/2020
Original install date & part repl date?
Forum - 06/23/2020
I agree with Mary, identify your causal part, and use the Warranty Job aid to identify a close opcode.
What Would You Do - 07/20 - 06/23/2020
... that was just out of warranty. The dealer completed the PET, charged the appropriate customer participation expense and submitted the transaction as a policy adjustment. Approximately 2,000 miles later the customer brought the vehicle into a different...
Forum - 06/03/2020
On some Silverado the trans cooler is part of the AC condensor
What Would You Do - 05/20 - 04/29/2020
... the transaction with the labor operation for the battery, and the battery indicated as the causal part. The ECM was handled as consequential damage with the battery transaction.During submission the warranty administrator realized that the technician...
What Would You Do - 09/20 - 08/25/2020
... with the labor operation for the torque converter and selected the converter as the failed part.How should the additional parts and labor for the transmission reconditioning be claimed?...
Forum - 09/04/2020
Hi Kristen, That part I understand, I'm just wondering if there is something that states they must sign when the vehicle is picked up. I've not found where it states. But more along the lines as a dealer's policy and/or a state requirement.
3Cs when parts come in - 10/23/2020
There's been a few ROs recently where the customer has returned for an ordered part to be installed. In the technician notes for the repair, their "cause" is "see previous RO for diag." They do have good notes on the previous RO, which...
Forum - 10/26/2020
Hi stevejm! When submitting a warranty transaction for a battery replacement, the GM (long) part number must be used.
Forum - 01/22/2021
... at. By that time my GM is not happy with the repair order being open still. And for the most part, I don't have many claims that need to be changed. But I agree it would be easier if they were open, then you could go back to chan...
Repair Only or Closest To Labor op - 01/28/2021
... getting conflicting information.If we just do a repair to an item we use the labor op for that part. Now do we have to submit the time as base time for the amount of time it took up to the base time allowed and OLH if any extra time needed or does the...
Forum - 12/16/2020
... hour, because of the fact that their system is not techy enough to figure out that 2 of the same part numbers can be combined by revising a quantity! ...
Coding with multiple parts replaced - 12/17/2020
... These are in different areas. Now would that be 2 separate lines? Should it be one line with part not compatible or separate claims with repeat repair on the second line?Thanks, Carol...
Forum - 06/15/2021
1GYS4CKL5MR186782 N202310850 Airbag Indicator Light Intermittent. I tried to find an opcode using the part number but nothing shows. Parts replaced: 13530533 & 19300089 I appretiate you!
First free LOF reject - 08/19/2021
... it off, but I just find it extremely odd. Do you think it's an "oops" on GM's part by not entering that info when loading it into the system? Shrug.......
A212335470/Mispotioned Emergency Jack - 11/03/2021
The recall was updated on October 27th with the replacement jack part number. We still have not been able to get any yet, and we've had a handful of vehicles come in. Under the old recall, there was the labor operation to remove the old jack...
Forum - 01/19/2022
... and may not be considered acceptable. This information must be attached to the job card and be a part of the vehicle history file....
Forum - 01/12/2022
When you code and transmit claims to GM you don't send pricing information at all. You transmit labor times and part numbers. GM knows what your markup and labor rates are and they do the math on their end. That is also why your schedules have little...
Forum - 05/31/2019
... it's routine diagnosis. For example if the customer states a battery has to be jump started, part of strategy-based diagnosis is obviously connecting a battery charger to test the battery first. The action of performing the battery test is...
What labor op to use? - 04/17/2019
... controls the headlights to turn on at night. I cannot find a labor op for this and I don't have a part number since it wasn't replaced. Any ideas?Thanks, Carol...
What Would You Do - 05/19 - 04/22/2019
... half shaft to correct the condition. The labor time to replace the shaft was claimed with the part on the repair line. Prior to submission, the warranty administrator reviewed the hard copy of the job card and found that the technician had noted...
Forum - 04/03/2019
... limit must be routed for GM Authorization to the WSC for review with the invoice from the original part installation or purchase. This limit is in place for all dealers unless otherwise notified....
What Would You Do - 04/19 - 03/26/2019
... front seat cushion cover and pad replacement, was claimed with the cover charged out in the parts field. The transaction rejected with error 024: Service Agent is not allowed to submit transactions for labor code 7023350.The warranty administrator...
Forum - 03/01/2019
Hi warranty1! Take a look at Global Document ID 4861080: Emission Coverage Code table and/or the model year specific Emissions Warranty Part Lists found in the Warranty Administration Resource Center under the Vehicle Warranty Information tab.
consequential labor time claimed - 10/16/2019
... claimed for consequential damage using OLH can not exceed the base labor time of the component / part replaced, but I can not find anywhere if the time claimed in OLH should be the posted base time in LTG for the component OR...
Forum - 09/13/2019
... to 12 months only. Any replacement after 12 months is considered maintenance and is not covered as part of the New Vehicle Limited Warranty....
Forum - 10/01/2019
If you get parts from another dealer you can claim the expedite, absolutely. I thought expedites were a set percentage of the price of the part.
Forum - 10/31/2019
Most of the new catalog numbers have it in the battery identifier. It will usually have "AGM" in the designation. Just google the part number if all else fails.
Forum - 08/12/2019
I treat my same job card parts warranties as add lines, should have an explanation, management approvals, parts retention, timekeeping all per GM P&P. Make sure to submit with a copy of the invoice showing customer payment for the first installed...
Forum - 08/30/2019
I hadn't caught that. The Advisor wrote 'part warranty'. Looking like I will be giving him some bad news. Thank you
Forum - 05/11/2018
The service agent must handle the battery part warranty directly with the customer and the ACDelco Battery Distributor. Customer pay labor or internal, if the dealer so chooses.
Forum - 05/17/2018
... GM. His instructions are as follows. "You should submit each claim for a quantity of 1 (one) of part number 12378390 with a cost of $3.22. The system will automatically apply the appropriate parts mark-up to the $3.22 and process the claim. Note, you...
Forum - 12/19/2018
... it might help someone else. Enter the VIN in SI and proceed to the warranty job aid Put in the part number, in the text the company who handles the warranty claim for the "associated accessory" will be listed. Mine was LUND INTERNATIONAL. I sent them...
Forum - 12/21/2018
The part still needs to be charged out in the parts section, but the cost per unit needs to be changed since 1 whole gallon services 2 vehicles. I have tried to go to my parts department to get this straight within their system on not just this but other...
Labor Op Codes - 11/29/2018
... warranty administrator who had been doing this position for 30 years had normally done that part, the techinician would come up and tell her what the issue was and then she was look to see if it was covered or not and do all the billing time and whatnot. ...
DIRT REMOVAL to access - 02/08/2019
... When these trucks come in they are sometimes caked in dirt. Sometimes in order to access a part the tech must remove the dirt to get to the area to be worked on. The techs keep asking for OLH time on this. What do any of you who have this issue do...internal...
... hour, because of the fact that their system is not techy enough to figure out that 2 of the same part numbers can be combined by revising a quantity! ...
Coding with multiple parts replaced - 12/17/2020
... These are in different areas. Now would that be 2 separate lines? Should it be one line with part not compatible or separate claims with repeat repair on the second line?Thanks, Carol...
Forum - 06/15/2021
1GYS4CKL5MR186782 N202310850 Airbag Indicator Light Intermittent. I tried to find an opcode using the part number but nothing shows. Parts replaced: 13530533 & 19300089 I appretiate you!
First free LOF reject - 08/19/2021
... it off, but I just find it extremely odd. Do you think it's an "oops" on GM's part by not entering that info when loading it into the system? Shrug.......
A212335470/Mispotioned Emergency Jack - 11/03/2021
The recall was updated on October 27th with the replacement jack part number. We still have not been able to get any yet, and we've had a handful of vehicles come in. Under the old recall, there was the labor operation to remove the old jack...
Forum - 01/19/2022
... and may not be considered acceptable. This information must be attached to the job card and be a part of the vehicle history file....
Forum - 01/12/2022
When you code and transmit claims to GM you don't send pricing information at all. You transmit labor times and part numbers. GM knows what your markup and labor rates are and they do the math on their end. That is also why your schedules have little...
Forum - 05/31/2019
... it's routine diagnosis. For example if the customer states a battery has to be jump started, part of strategy-based diagnosis is obviously connecting a battery charger to test the battery first. The action of performing the battery test is...
What labor op to use? - 04/17/2019
... controls the headlights to turn on at night. I cannot find a labor op for this and I don't have a part number since it wasn't replaced. Any ideas?Thanks, Carol...
What Would You Do - 05/19 - 04/22/2019
... half shaft to correct the condition. The labor time to replace the shaft was claimed with the part on the repair line. Prior to submission, the warranty administrator reviewed the hard copy of the job card and found that the technician had noted...
Forum - 04/03/2019
... limit must be routed for GM Authorization to the WSC for review with the invoice from the original part installation or purchase. This limit is in place for all dealers unless otherwise notified....
What Would You Do - 04/19 - 03/26/2019
... front seat cushion cover and pad replacement, was claimed with the cover charged out in the parts field. The transaction rejected with error 024: Service Agent is not allowed to submit transactions for labor code 7023350.The warranty administrator...
Forum - 03/01/2019
Hi warranty1! Take a look at Global Document ID 4861080: Emission Coverage Code table and/or the model year specific Emissions Warranty Part Lists found in the Warranty Administration Resource Center under the Vehicle Warranty Information tab.
consequential labor time claimed - 10/16/2019
... claimed for consequential damage using OLH can not exceed the base labor time of the component / part replaced, but I can not find anywhere if the time claimed in OLH should be the posted base time in LTG for the component OR...
Forum - 09/13/2019
... to 12 months only. Any replacement after 12 months is considered maintenance and is not covered as part of the New Vehicle Limited Warranty....
Forum - 10/01/2019
If you get parts from another dealer you can claim the expedite, absolutely. I thought expedites were a set percentage of the price of the part.
Forum - 10/31/2019
Most of the new catalog numbers have it in the battery identifier. It will usually have "AGM" in the designation. Just google the part number if all else fails.
Forum - 08/12/2019
I treat my same job card parts warranties as add lines, should have an explanation, management approvals, parts retention, timekeeping all per GM P&P. Make sure to submit with a copy of the invoice showing customer payment for the first installed...
Forum - 08/30/2019
I hadn't caught that. The Advisor wrote 'part warranty'. Looking like I will be giving him some bad news. Thank you
Forum - 05/11/2018
The service agent must handle the battery part warranty directly with the customer and the ACDelco Battery Distributor. Customer pay labor or internal, if the dealer so chooses.
Forum - 05/17/2018
... GM. His instructions are as follows. "You should submit each claim for a quantity of 1 (one) of part number 12378390 with a cost of $3.22. The system will automatically apply the appropriate parts mark-up to the $3.22 and process the claim. Note, you...
Forum - 12/19/2018
... it might help someone else. Enter the VIN in SI and proceed to the warranty job aid Put in the part number, in the text the company who handles the warranty claim for the "associated accessory" will be listed. Mine was LUND INTERNATIONAL. I sent them...
Forum - 12/21/2018
The part still needs to be charged out in the parts section, but the cost per unit needs to be changed since 1 whole gallon services 2 vehicles. I have tried to go to my parts department to get this straight within their system on not just this but other...
Labor Op Codes - 11/29/2018
... warranty administrator who had been doing this position for 30 years had normally done that part, the techinician would come up and tell her what the issue was and then she was look to see if it was covered or not and do all the billing time and whatnot. ...
DIRT REMOVAL to access - 02/08/2019
... When these trucks come in they are sometimes caked in dirt. Sometimes in order to access a part the tech must remove the dirt to get to the area to be worked on. The techs keep asking for OLH time on this. What do any of you who have this issue do...internal...
Parts Warranty - 09/26/2018
So I had to check into the policy to find out if a part that was replaced under powertrain warranty but now out of the powertrain warranty would still be covered as a parts warranty. Per GM policies and verifying thru Warranty Helpline yes it would be...
Forum - 10/18/2018
... to 12 months only; any replacement after 12 months is considered maintenance and is not covered as part of the New Vehicle Limited Warranty."...
Policy Calculator After the Fact Claim Help!!!! - 11/23/2018
... I'm thinking with it being a Policy Decision I will need to get with the technician because a part has to have failed in order for it to be Policy. Right? The repair is out of warranty so we wouldn't be able to submit as Customer Enthusi...
Dead Battery - 06/25/2018
... A copy of the Midtronics GR8 Battery Tester printout must be attached to the claim for battery part number 23423787, with labor operation 4041510. A battery charge and test claim, labor operation 4041512, may be submitted for batteries that pass diagnostics...
The Cause of Failure - 03/26/2018
... know this, yet it is missing on a fair number of warranty job cards. When they replace a part or make a repair, they need to state why the repair or replacement was necessary. In other words, what failed and why. In some situations, your technician may...
TAC Case Handling - 08/20/2018
The GM Service Technical College (STC) announced a new course that is part of the 2018 STS Fundamentals requirement and will also be a 2019 STS Requirement. The course is titled Dealer Contact Management: Technical Assistance Center Case Handling training...
Determining Powertrain Coverage & Labor Ops - 12/02/2019
... for the appropriate labor operation. With the Job Aid, you will need to enter the VIN and the part number and the results should show at least one labor operation that matches the part. Occasionally, you will see a message that an exact match could not...
Pre-Repair Authorization - 10/23/2019
... customer enthusiasm, replacing a component due to transportation damage, or as an over-the-counter part warranty. The PRA process only applies to regular warranty (ZREG) and dealer installed part warranty (ZPTI) transactions when a restricted component...
Cores - 04/22/2019
... the complete crate and all fluids should be removed to avoid a reduction in exchange price. As part of the Heavy Core “No Hassle” Inspection Policy to receive core credit, the dealer must return the core in the original carton of the replacement...
Technical Service Bulletins - 07/30/2019
... with the bulletin is 8480818. The transmission must be filled with Mobil 1 Synthetic LV ATF HP, part number 19417577 (quart) or 19417904 (55 gallon drum). Bulletin 19-NA-121 also addresses a shake and/or shudder during light throttle acceleration between...
E-Labor Operation - 05/28/2020
... and Chevrolet Corvette vehicles. These labor codes are restricted to use with emissions related part failures identified by an emissions Diagnostic Trouble Code (DTC) which results in the illumination of the Malfunction Indicator Lamp (MIL). The...
Parts Policies - 05/29/2020
Use of used parts is prohibited when performing warranty and policy repairs, field actions (recalls), and any other service/repair paid for by General Motors. While swapping of parts is helpful from a diagnostic perspective, swapped parts must...
Mail Out Review Tip: Repair Documentation - 08/25/2020
All elements of a warranty repair, technician time stamp, parts billed out on the job card, variable diagnosis time, OLH and diagnostic aids must follow a logical order for the repair process. P&P Article 6.2.5 Common Deviation: Diagnostic time is...
Reject of the Month - May 2021 - 04/29/2021
Error Code 067: Part XXXXXXXX is not a compatible part for labor code xxxxxxx. Error Code 073: Total Other Labor Hours exceeded the allowance for labor code. The owner of a 2017 Chevrolet Equinox had a concern with the vehicle...
Temporary Use of Non-GM Battery - 12/29/2020
... history folder, with a copy given to the customer. Provide the customer with a copy of the third-party warranty. As a best practice document the terms on the job card. Pre-approval is not required during this temporary period of exception. Enter the...
Enterprise Mechanical Repair Protection (eMRP) - 12/21/2016
... on all claims. When contacting eMRP, the dealer must have a detailed breakdown of the labor and parts (including part numbers) for the repair to obtain claim authorization. Once authorization has been received, the dealer will be given a unique claim...
Warranty Parts Center - 05/22/2017
All parts related to the specific labor operation being requested should be bundled together and shipped in one box. Include a copy of the GWM Parts Return shipping label, a copy of the job card with technician comments, and other related documentation. Quick...
Administrative Allowance - 10/23/2017
... card. Electronic Exchange - Exchange components are not billed out on the warranty job card as a part number and are not allowed the applicable parts markup. A $20 administrative allowance may be submitted in the Net/Administrative Allowance field of...
Service Policy and Procedure Update Preview - 09/27/2016
... Allowance field of the transaction.- Electronic Exchange Components: $20 in addition to current parts handling allowances- WPC returns - up to $20 (paperwork only) and up to $25 (part returns)- Allowances which previously paid at .2 will now allow $20-...
August 2016 Recall Update - 07/28/2016
Special Coverage 14520B: Fractured Leaf Springs: The special coverage has been updated to reflect an update to the part information section. Vehicles involved in the coverage include the 2008-2009 Chevrolet Silverado LD and GMC Sierra LD that are...
Reject of the Month - 07/28/2016
Error Code 50: Part number xx is restricted and requires GM authorization. Associated Accessories are offered through GM's Integrated Business Partners (IBP). These accessories carry their own warranty and are not covered under the GM New Vehicle Limited...
July 2016 Recall Update - 06/27/2016
... kit must be installed. This is a temporary repair and will require an additional repair when parts for the final remedy become available. This procedure is available for used vehicles and customer vehicles, and is not to be used on new, unused, and unsold...
Proactive Alerts - 06/27/2016
... Eventually, alerts will be expanded to cover the entire GM lineup. The free service comes as part of the OnStar package. The data collected at each vehicle start is sent to GM through the vehicle's cellular communications portal and is checked against...
CTP Vehicles with Open Recalls - 04/08/2016
... whether the rental vehicle came from an outside source, or the service agent's own vehicle, as part of the Courtesy Transportation Program. Beginning March 11th, VINs with active recalls (safety, non-compliance, or emissions) will appear red in the dealer's...
Customer Special Order Overnight (CSO-3) - 04/08/2016
CSO-3 is used when a part that is not in service agent inventory, and is not available locally, is required for a customer the next day. Only parts with an immediate customer requirement are to be ordered using CSO-3. Freight charges for CSO-3 parts are...
So I had to check into the policy to find out if a part that was replaced under powertrain warranty but now out of the powertrain warranty would still be covered as a parts warranty. Per GM policies and verifying thru Warranty Helpline yes it would be...
Forum - 10/18/2018
... to 12 months only; any replacement after 12 months is considered maintenance and is not covered as part of the New Vehicle Limited Warranty."...
Policy Calculator After the Fact Claim Help!!!! - 11/23/2018
... I'm thinking with it being a Policy Decision I will need to get with the technician because a part has to have failed in order for it to be Policy. Right? The repair is out of warranty so we wouldn't be able to submit as Customer Enthusi...
Dead Battery - 06/25/2018
... A copy of the Midtronics GR8 Battery Tester printout must be attached to the claim for battery part number 23423787, with labor operation 4041510. A battery charge and test claim, labor operation 4041512, may be submitted for batteries that pass diagnostics...
The Cause of Failure - 03/26/2018
... know this, yet it is missing on a fair number of warranty job cards. When they replace a part or make a repair, they need to state why the repair or replacement was necessary. In other words, what failed and why. In some situations, your technician may...
TAC Case Handling - 08/20/2018
The GM Service Technical College (STC) announced a new course that is part of the 2018 STS Fundamentals requirement and will also be a 2019 STS Requirement. The course is titled Dealer Contact Management: Technical Assistance Center Case Handling training...
Determining Powertrain Coverage & Labor Ops - 12/02/2019
... for the appropriate labor operation. With the Job Aid, you will need to enter the VIN and the part number and the results should show at least one labor operation that matches the part. Occasionally, you will see a message that an exact match could not...
Pre-Repair Authorization - 10/23/2019
... customer enthusiasm, replacing a component due to transportation damage, or as an over-the-counter part warranty. The PRA process only applies to regular warranty (ZREG) and dealer installed part warranty (ZPTI) transactions when a restricted component...
Cores - 04/22/2019
... the complete crate and all fluids should be removed to avoid a reduction in exchange price. As part of the Heavy Core “No Hassle” Inspection Policy to receive core credit, the dealer must return the core in the original carton of the replacement...
Technical Service Bulletins - 07/30/2019
... with the bulletin is 8480818. The transmission must be filled with Mobil 1 Synthetic LV ATF HP, part number 19417577 (quart) or 19417904 (55 gallon drum). Bulletin 19-NA-121 also addresses a shake and/or shudder during light throttle acceleration between...
E-Labor Operation - 05/28/2020
... and Chevrolet Corvette vehicles. These labor codes are restricted to use with emissions related part failures identified by an emissions Diagnostic Trouble Code (DTC) which results in the illumination of the Malfunction Indicator Lamp (MIL). The...
Parts Policies - 05/29/2020
Use of used parts is prohibited when performing warranty and policy repairs, field actions (recalls), and any other service/repair paid for by General Motors. While swapping of parts is helpful from a diagnostic perspective, swapped parts must...
Mail Out Review Tip: Repair Documentation - 08/25/2020
All elements of a warranty repair, technician time stamp, parts billed out on the job card, variable diagnosis time, OLH and diagnostic aids must follow a logical order for the repair process. P&P Article 6.2.5 Common Deviation: Diagnostic time is...
Reject of the Month - May 2021 - 04/29/2021
Error Code 067: Part XXXXXXXX is not a compatible part for labor code xxxxxxx. Error Code 073: Total Other Labor Hours exceeded the allowance for labor code. The owner of a 2017 Chevrolet Equinox had a concern with the vehicle...
Temporary Use of Non-GM Battery - 12/29/2020
... history folder, with a copy given to the customer. Provide the customer with a copy of the third-party warranty. As a best practice document the terms on the job card. Pre-approval is not required during this temporary period of exception. Enter the...
Enterprise Mechanical Repair Protection (eMRP) - 12/21/2016
... on all claims. When contacting eMRP, the dealer must have a detailed breakdown of the labor and parts (including part numbers) for the repair to obtain claim authorization. Once authorization has been received, the dealer will be given a unique claim...
Warranty Parts Center - 05/22/2017
All parts related to the specific labor operation being requested should be bundled together and shipped in one box. Include a copy of the GWM Parts Return shipping label, a copy of the job card with technician comments, and other related documentation. Quick...
Administrative Allowance - 10/23/2017
... card. Electronic Exchange - Exchange components are not billed out on the warranty job card as a part number and are not allowed the applicable parts markup. A $20 administrative allowance may be submitted in the Net/Administrative Allowance field of...
Service Policy and Procedure Update Preview - 09/27/2016
... Allowance field of the transaction.- Electronic Exchange Components: $20 in addition to current parts handling allowances- WPC returns - up to $20 (paperwork only) and up to $25 (part returns)- Allowances which previously paid at .2 will now allow $20-...
August 2016 Recall Update - 07/28/2016
Special Coverage 14520B: Fractured Leaf Springs: The special coverage has been updated to reflect an update to the part information section. Vehicles involved in the coverage include the 2008-2009 Chevrolet Silverado LD and GMC Sierra LD that are...
Reject of the Month - 07/28/2016
Error Code 50: Part number xx is restricted and requires GM authorization. Associated Accessories are offered through GM's Integrated Business Partners (IBP). These accessories carry their own warranty and are not covered under the GM New Vehicle Limited...
July 2016 Recall Update - 06/27/2016
... kit must be installed. This is a temporary repair and will require an additional repair when parts for the final remedy become available. This procedure is available for used vehicles and customer vehicles, and is not to be used on new, unused, and unsold...
Proactive Alerts - 06/27/2016
... Eventually, alerts will be expanded to cover the entire GM lineup. The free service comes as part of the OnStar package. The data collected at each vehicle start is sent to GM through the vehicle's cellular communications portal and is checked against...
CTP Vehicles with Open Recalls - 04/08/2016
... whether the rental vehicle came from an outside source, or the service agent's own vehicle, as part of the Courtesy Transportation Program. Beginning March 11th, VINs with active recalls (safety, non-compliance, or emissions) will appear red in the dealer's...
Customer Special Order Overnight (CSO-3) - 04/08/2016
CSO-3 is used when a part that is not in service agent inventory, and is not available locally, is required for a customer the next day. Only parts with an immediate customer requirement are to be ordered using CSO-3. Freight charges for CSO-3 parts are...
New PQC Web Forms - 12/01/2015
... field. Enter the serial number of the new assembly in the serial number field next to the part number. Enter the serial number of the failed assembly in the comment field.If restricted, submit under GM Authorization. If not restricted, submit as...
Not a Transportation Transaction - 03/01/2016
... front passenger areas, except when vandalism is suspected. Vehicles assembled with incorrect part or options. Battery charging or replacing, unless battery has physical damage. ...
OEM, Reman Engine, and Automatic Transmission/Transaxle Identification - 01/11/2016
... engine, access the Vehicle Component section of IVH, the three-position alpha-numeric code is the Part/Num Broadcast and the Traceability section is the bar code information. Original equipment information may be found in SI by typing the word "Identification"...
No PQC Contact Required - 01/28/2014
... Amount LimitLabour OpLabour Op DescriptionStatusAmt LimitStart DateTermination DateT5999ADDITIONAL PART MARKUP PERCENTAGE OVER 40% NORMAUSD 0.0001/01/200912/31/99994029879Inspection/Maintenance (I/M) - Evap System Pressure Test - Emissions TestingAUSD...
V6 Pickups - 12/09/2013
... pounds-feet of torque, up from 195 hp and 260 pounds-feet of torque in the 2013 truck. The V6 is part of a new family of GM large engines that was upgraded to include direct injection and an improved combustion system that allows more efficient fuel...
GMPP Courtesy Transportation and Towing Guidelines - 01/10/2014
... $35 per rental day and the rental vehicle need not be a GM vehicle. If repairs are delayed due to part availability, the maximum reimbursement is $280, payable only if GMPP is contacted within the first five days of the rental period.All GMPP plans,...
2014 Equinox and Terrain - 10/01/2013
... be advised that no repairs are required as a result of this issue. The trim panel was removed as part of a standard equipment change. PI1023A contains graphics of the previous model years (2010-2013) where the rear seat floor filler panel was standard...
Extended Retention Period for Certain Recall Parts - 09/09/2014
Until further notice, all GM dealers, including Certified Elite dealers, must retain all parts from completed recalls or other field actions. These parts should be tagged with the job card number and VIN, and securely stored in a part retention area that...
ACDelco Brake Shoe Kit - 08/05/2014
GM has requested return of service inventory of ACDelco Brake Shoe Kit part numbers 19287975, 18030015, 19255646, 19158721, 19292719, 19255647, 19165999, 19292720, and 19286423 with the package date code of 13091 to 14109. The first two digits of the...
Reject of the Month - 01/21/2015
... was indicated with the job line by management, the warranty administrator claimed all of the parts with the reveal molding labor operation. The claim rejected with error 067 for parts incompatibility due to the weatherstrip part numbers. After...
Service Management Approval - 01/21/2015
... is required, but not limited to the following: all authorization codes (e.g. policy decision, part ceiling exceeded, repeat repair, etc), customer concern not duplicated, windshield replacements, wheel alignment/balance, OLH, repeat repairs, add on repairs,...
Re: Trans Output Shaft Seal - Labor op??? - 04/13/2010
NEITHER LO F1440 OR F1441 COME UP UNDER VIN#1GBJC39K47E513965 THE PART LISTS IN EPIC AS: A/TRANS SERV SEAL KIT
Emissions Warranty - 04/16/2010
... anything specific yet. Meaninig, what are the paramaters for each one? How do you know when the part is covered under which one? Thanks! ...
Re: GWM - 06/01/2010
I had 2 part return requests in mid April... and they are STILL pending inspection.... why do we have to hurry up & send them & then they can sit on them & not clear them out of my request status page? Weird. Does anyone know if WPC has a deadline THEY...
Re: Chrome Wheel Supplier questions - 05/04/2010
[quote] Mark: No markup is allowed on any warranty sublets as far as I know. [/quote] That is exactly what I told my parts manager, but he claims Keystone is a part supplier, not a sublet. I would like to find something in writing to show him that...
Re: Bypassing GMPP on the old system was AG auth how is it done these days ? - 03/18/2010
THIS CAME FROM OUR DVM As much as I don't agree, as long as the part was ordered (and obviouslydiagnosed) while veh was in warranty, submit as regular warranty. Thesystem will kick it because out of warranty and you need to Hroute to me
Re: CLAIMING BRAKE PADS LIFETIME WARRANTY ON GLOBAL WARRANTY CLAIM - 03/05/2010
FILE AS ZPTI AND ANY PART OVER 12/12 NEEDS AN "A" .
Re: PRE-GWM RENTAL REJECT RESUBMISSION ??? - 03/11/2010
With the switch to Global the Rental, shuttle etc is part of the repair line. We have set up misc. codes that the advisor adds to the repair line, with the amt. so I know to submit it. Sometimes if they remember they note it on the hard copy too.
Re: Does any know if you can perform goodwill an emission 1 covered componet, replaced fuel tank on Trailblazer - 02/23/2010
... Ext. and vis shows this as a regular trailblazer. Vin is within breaks but I not sure if it's part of Sp. [/quote] Did you look in Global Warranty Investigate Vehicle History? It would show the special policy in the "Applicable Warranties" area along...
Re: More Global Warranty questions - 02/03/2010
... time for claims to be processed the next day. It sounds like you have to set up your accounting part of your system to accept the accounts receivable they are trying to submit to your open account. Talk to your in-house IT person?...
Re: LIFT KIT R AND R TO REPAIR VEHICLE - 03/02/2010
Same here....We charge the customer for any labor incurred to R&R anything that interfers in a repair or recall. If the a/m part was causal, it's now customer pay all the way.
Re: Excessive rental - 12/15/2009
We have only had three claims in 2 years that had any rental over 3 days. All three were part delays, so we supported the claims with spac case numbers & freight receipt bills, then hrouted the claims. Other than that, we tend to use the shuttle feature...
Re: Parts Missing From LPO Add-on DVD headrests - 11/18/2009
... the kit it was missing a relay that we ordered from ADW, so I really just have to claim for the part, since the labor would be included in the kit Thanks...
Re: DID EVERYONE SEE ???? NEW PRICING - 12/03/2009
Where did you see battery pricing our parts department can't find pricing for part #88864523. Jim
Re: Call to DBC - 08/03/2009
As part of your Warranty Administration Program membership you are able to utilize our Warranty Assistance Hotline. If you have a specific question regarding a rejected claim please feel free to download and print the Warranty Assistance Hotline PDF form....
... field. Enter the serial number of the new assembly in the serial number field next to the part number. Enter the serial number of the failed assembly in the comment field.If restricted, submit under GM Authorization. If not restricted, submit as...
Not a Transportation Transaction - 03/01/2016
... front passenger areas, except when vandalism is suspected. Vehicles assembled with incorrect part or options. Battery charging or replacing, unless battery has physical damage. ...
OEM, Reman Engine, and Automatic Transmission/Transaxle Identification - 01/11/2016
... engine, access the Vehicle Component section of IVH, the three-position alpha-numeric code is the Part/Num Broadcast and the Traceability section is the bar code information. Original equipment information may be found in SI by typing the word "Identification"...
No PQC Contact Required - 01/28/2014
... Amount LimitLabour OpLabour Op DescriptionStatusAmt LimitStart DateTermination DateT5999ADDITIONAL PART MARKUP PERCENTAGE OVER 40% NORMAUSD 0.0001/01/200912/31/99994029879Inspection/Maintenance (I/M) - Evap System Pressure Test - Emissions TestingAUSD...
V6 Pickups - 12/09/2013
... pounds-feet of torque, up from 195 hp and 260 pounds-feet of torque in the 2013 truck. The V6 is part of a new family of GM large engines that was upgraded to include direct injection and an improved combustion system that allows more efficient fuel...
GMPP Courtesy Transportation and Towing Guidelines - 01/10/2014
... $35 per rental day and the rental vehicle need not be a GM vehicle. If repairs are delayed due to part availability, the maximum reimbursement is $280, payable only if GMPP is contacted within the first five days of the rental period.All GMPP plans,...
2014 Equinox and Terrain - 10/01/2013
... be advised that no repairs are required as a result of this issue. The trim panel was removed as part of a standard equipment change. PI1023A contains graphics of the previous model years (2010-2013) where the rear seat floor filler panel was standard...
Extended Retention Period for Certain Recall Parts - 09/09/2014
Until further notice, all GM dealers, including Certified Elite dealers, must retain all parts from completed recalls or other field actions. These parts should be tagged with the job card number and VIN, and securely stored in a part retention area that...
ACDelco Brake Shoe Kit - 08/05/2014
GM has requested return of service inventory of ACDelco Brake Shoe Kit part numbers 19287975, 18030015, 19255646, 19158721, 19292719, 19255647, 19165999, 19292720, and 19286423 with the package date code of 13091 to 14109. The first two digits of the...
Reject of the Month - 01/21/2015
... was indicated with the job line by management, the warranty administrator claimed all of the parts with the reveal molding labor operation. The claim rejected with error 067 for parts incompatibility due to the weatherstrip part numbers. After...
Service Management Approval - 01/21/2015
... is required, but not limited to the following: all authorization codes (e.g. policy decision, part ceiling exceeded, repeat repair, etc), customer concern not duplicated, windshield replacements, wheel alignment/balance, OLH, repeat repairs, add on repairs,...
Re: Trans Output Shaft Seal - Labor op??? - 04/13/2010
NEITHER LO F1440 OR F1441 COME UP UNDER VIN#1GBJC39K47E513965 THE PART LISTS IN EPIC AS: A/TRANS SERV SEAL KIT
Emissions Warranty - 04/16/2010
... anything specific yet. Meaninig, what are the paramaters for each one? How do you know when the part is covered under which one? Thanks! ...
Re: GWM - 06/01/2010
I had 2 part return requests in mid April... and they are STILL pending inspection.... why do we have to hurry up & send them & then they can sit on them & not clear them out of my request status page? Weird. Does anyone know if WPC has a deadline THEY...
Re: Chrome Wheel Supplier questions - 05/04/2010
[quote] Mark: No markup is allowed on any warranty sublets as far as I know. [/quote] That is exactly what I told my parts manager, but he claims Keystone is a part supplier, not a sublet. I would like to find something in writing to show him that...
Re: Bypassing GMPP on the old system was AG auth how is it done these days ? - 03/18/2010
THIS CAME FROM OUR DVM As much as I don't agree, as long as the part was ordered (and obviouslydiagnosed) while veh was in warranty, submit as regular warranty. Thesystem will kick it because out of warranty and you need to Hroute to me
Re: CLAIMING BRAKE PADS LIFETIME WARRANTY ON GLOBAL WARRANTY CLAIM - 03/05/2010
FILE AS ZPTI AND ANY PART OVER 12/12 NEEDS AN "A" .
Re: PRE-GWM RENTAL REJECT RESUBMISSION ??? - 03/11/2010
With the switch to Global the Rental, shuttle etc is part of the repair line. We have set up misc. codes that the advisor adds to the repair line, with the amt. so I know to submit it. Sometimes if they remember they note it on the hard copy too.
Re: Does any know if you can perform goodwill an emission 1 covered componet, replaced fuel tank on Trailblazer - 02/23/2010
... Ext. and vis shows this as a regular trailblazer. Vin is within breaks but I not sure if it's part of Sp. [/quote] Did you look in Global Warranty Investigate Vehicle History? It would show the special policy in the "Applicable Warranties" area along...
Re: More Global Warranty questions - 02/03/2010
... time for claims to be processed the next day. It sounds like you have to set up your accounting part of your system to accept the accounts receivable they are trying to submit to your open account. Talk to your in-house IT person?...
Re: LIFT KIT R AND R TO REPAIR VEHICLE - 03/02/2010
Same here....We charge the customer for any labor incurred to R&R anything that interfers in a repair or recall. If the a/m part was causal, it's now customer pay all the way.
Re: Excessive rental - 12/15/2009
We have only had three claims in 2 years that had any rental over 3 days. All three were part delays, so we supported the claims with spac case numbers & freight receipt bills, then hrouted the claims. Other than that, we tend to use the shuttle feature...
Re: Parts Missing From LPO Add-on DVD headrests - 11/18/2009
... the kit it was missing a relay that we ordered from ADW, so I really just have to claim for the part, since the labor would be included in the kit Thanks...
Re: DID EVERYONE SEE ???? NEW PRICING - 12/03/2009
Where did you see battery pricing our parts department can't find pricing for part #88864523. Jim
Re: Call to DBC - 08/03/2009
As part of your Warranty Administration Program membership you are able to utilize our Warranty Assistance Hotline. If you have a specific question regarding a rejected claim please feel free to download and print the Warranty Assistance Hotline PDF form....
Re: MASTER CYLINDER REPLACEMENT - 08/10/2009
Yes, usually it takes less time. I expect that H0700 is for a brake bleed that doesn't involve a part replacement? I'll have to remind myself to ask my AVM when next he visits.
Re: Body Side Molding replace - 08/26/2009
His reason for not paying? Part amount beyond authorizers limit. But, what is the limit? He doesn't know, or if he does, he won't say. My former AVM would help with almost any problem. I'm on my own with this one....
Re: Global Warranty - 08/12/2009
You must be part of a "test group". !! I've forgotten more than I learned when all this began. I'll have to go through the courses again. The J & L tips are handy, but I need to get that "hands-on" experience.
Re: LABOR OP FOR: 3RD ROW LEFT HAND SEAT LATCH ?? - 06/16/2009
Did you verify coverage before the repair? Depending on what the actual part is, if it isn't a safety concern and a cosmetic concern, it may not be covered. I'd call GMPP and talk to a human being and see where you get.
Re: ANYONE WITH WARRANTY WIZZARD - 03/10/2009
Looked up part group 6.760. Only opcodes that are in that group that go with the part are: Plate, Instrument Panel Trim - Left - R&R Or Replace OPERATION NUMBER: C2321 LABOR TIME: 0.3 or Instrument Panel Insulator Panel Replacement - Left Side...
Same RO, 2 (or more) repair attempts - 03/04/2009
... did not fix the concern) and they will assign it to a different tech who ends up replacing a part. What is the correct procedure on these? My thoughts are that these ROs should be closed IMMEDIATELY after the vehicle leaves. Then another RO should...
OUTPUT CARRIER LABOR OP NEEDED - 03/04/2009
2007 EXPRESS CARGO VAN - 1GCHG35U871169991 REPLACED PT#24212052 I CODED AS K7324 6.0 .... IT REJECTED - IVE CHECKED PART TO LABOR -- I AM UNABLE TO SEE WHAT I AM MISSING
Re: SATURN PT#15859578-BLOCK - 03/10/2009
SATURN HAS DIFFERENT PART NUMBERS.RAN INTO THIS WAHILE BACK. WILL HAVE TO PUT IN NET AND MAKE SURE YOUR MARKUP IS CORRECT.
Re: OUTPUT CARRIER LABOR OP NEEDED - 03/10/2009
... UNDER 4L80E ... SEE NOTHING FOR (OUTPUT ASM-OUTPUT (4 PINION W/RELUCTOR) - ALSO I HAVE COMPARED PART GRP TO LABOR OP "EITHER LINKS BACK TO THE 4L60 OR DOESNT APPLY" -- IM SOOOOOOOOOOOOOO CONFUSED "ANY FURTHUR ASSISTANCE APPRECIATED"...
Re: TRANS REPLACEMENT - 03/12/2009
... I am having a brain fart. [/quote] I found the coverage on the PCC page it is 36months/100k miles part and labor coverage. You can get there under service workbench *gm powertrain information center. ...
Re: HAS THIS HAPPENED TO ANYONE ELSE? - 02/20/2009
There are a few recalls where it's a simple fix and they have sent the part and repair instructions to the customer, but do give an allowance that if the customer does not want to put it in, dealership can install and claim. For an example see recall#...
Re: Replaced starter - 02/24/2009
It's obviously a "B" Auth, as you have already made a claim that paid. I guess if this doesn't pay as a part warranty, then "H" route with explanation. Doesn't seem like any parts restrictions or bulletins applying........
Re: #07187C: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function - - 04/21/2009
I've had local independents try this here. My answer is simple, I'll order the part, they pay for it and install it but there is no warranty. My locals think they are smarter and better than us and they know more than GM does (NOT GOING THERE RIGHT...
Re: Recall Policies & Procedures question - 05/20/2009
... do several different recalls. They want US to put the claim in (like we did it) and give them the parts. I don't feel comfortable with doing it this way, as it opens the dealership up for legal problems. For instance, if the aftermarket shop installed...
correct labor op - 05/20/2009
HELP! I cannot seem to find the correct labor op for an 2008 Hummer H2 steering wheel position sensor. I have checked SI, J&L's part group to labor op section & the DBC. HELP!
BACK SLIDING DOOR GLASS SEAL PT#25781996 - 05/26/2009
UNABLE TO LOCATE OP CODE - PART GROUP 16.470 NOT LISTED 2007 SILVERADO CK10543 BACK SLIDING DOOR GLASS WEATHERSTRIP
Re: BACK SLIDING DOOR GLASS SEAL PT#25781996 - 05/26/2009
[quote] Rhonda: UNABLE TO LOCATE OP CODE - PART GROUP 16.470 NOT LISTED [/quote] You did not state the year and make of vehicle. That would help in assisting you in finding a labor op.
RO Documentation - 09/19/2007
... the technician types their own cause and correction into the computer. They must not state that a part was defective, faulty or bad. They have to give a reason why it failed. They know that if not enough information is entered, they will not get paid...
Forum - 09/19/2007
I don't for sure about anything in P & P. I would pick one side and make sure that the failed part is for the same side as the LOP and then H-route the OLH. If you have authorization for authorization code E and P you will need to apply these auth codes...
Water leaks - 09/24/2007
I only use B5410 when the leak is a body seam. I use the labor op for the offending or damaged part or area, eg: windshield seal, or door seal, etc. It never pays enough, but when H routed with comments describing the leak, never fails to pay. Brian
rejected claim LD, - 10/22/2007
I was rejected for Labor Op J0259, as a B as well because I had J4100 on the same R/O. I have a NPF for intake manifold possible leak. Dye was installed, and is the only part. asked for .3 labor. Brian
Accelerator Position Sensor - 12/04/2007
Could you please provide more information? Type of vehicle/model year & part number. Thanks. Kristen
Re: COMPLAINT & FAIL CODES - 04/09/2008
I get a lot of inop, and bad also. I tell the techs that parts replacements do not pay diag. and with out accurate failure description they are risking future debits. At which time they will be responsible for the part. This normally gets a better response...
LIFTGATE WIRING HARNESS ASSEMBLY - 02/19/2008
... GP#2.480 (LIFTGATE WIRING HARNESS ASSY)..... HAVE CHECKED UNDER: HARNESS, LIFTGATE - HAVE CHECKED PART TO GROUP LABOR GUIDE --- DOES ANYONE KNOW WHAT ELSE I CAN LOOK UNDER FOR THE PROPER LABOR OP ????...
BLOCK - UNABLE TO LOCATE OP - 03/03/2008
2005 CADILLAC SRX -- VIN #1GYEE63A750110284 REPLACED PT#15870408-BLOCK, HAVE CHECKED EPIC FOR ACTUAL NAME, CHECKED PART GROUP GUIDE... UNABLE TO LOCATE OP CODE
Yes, usually it takes less time. I expect that H0700 is for a brake bleed that doesn't involve a part replacement? I'll have to remind myself to ask my AVM when next he visits.
Re: Body Side Molding replace - 08/26/2009
His reason for not paying? Part amount beyond authorizers limit. But, what is the limit? He doesn't know, or if he does, he won't say. My former AVM would help with almost any problem. I'm on my own with this one....
Re: Global Warranty - 08/12/2009
You must be part of a "test group". !! I've forgotten more than I learned when all this began. I'll have to go through the courses again. The J & L tips are handy, but I need to get that "hands-on" experience.
Re: LABOR OP FOR: 3RD ROW LEFT HAND SEAT LATCH ?? - 06/16/2009
Did you verify coverage before the repair? Depending on what the actual part is, if it isn't a safety concern and a cosmetic concern, it may not be covered. I'd call GMPP and talk to a human being and see where you get.
Re: ANYONE WITH WARRANTY WIZZARD - 03/10/2009
Looked up part group 6.760. Only opcodes that are in that group that go with the part are: Plate, Instrument Panel Trim - Left - R&R Or Replace OPERATION NUMBER: C2321 LABOR TIME: 0.3 or Instrument Panel Insulator Panel Replacement - Left Side...
Same RO, 2 (or more) repair attempts - 03/04/2009
... did not fix the concern) and they will assign it to a different tech who ends up replacing a part. What is the correct procedure on these? My thoughts are that these ROs should be closed IMMEDIATELY after the vehicle leaves. Then another RO should...
OUTPUT CARRIER LABOR OP NEEDED - 03/04/2009
2007 EXPRESS CARGO VAN - 1GCHG35U871169991 REPLACED PT#24212052 I CODED AS K7324 6.0 .... IT REJECTED - IVE CHECKED PART TO LABOR -- I AM UNABLE TO SEE WHAT I AM MISSING
Re: SATURN PT#15859578-BLOCK - 03/10/2009
SATURN HAS DIFFERENT PART NUMBERS.RAN INTO THIS WAHILE BACK. WILL HAVE TO PUT IN NET AND MAKE SURE YOUR MARKUP IS CORRECT.
Re: OUTPUT CARRIER LABOR OP NEEDED - 03/10/2009
... UNDER 4L80E ... SEE NOTHING FOR (OUTPUT ASM-OUTPUT (4 PINION W/RELUCTOR) - ALSO I HAVE COMPARED PART GRP TO LABOR OP "EITHER LINKS BACK TO THE 4L60 OR DOESNT APPLY" -- IM SOOOOOOOOOOOOOO CONFUSED "ANY FURTHUR ASSISTANCE APPRECIATED"...
Re: TRANS REPLACEMENT - 03/12/2009
... I am having a brain fart. [/quote] I found the coverage on the PCC page it is 36months/100k miles part and labor coverage. You can get there under service workbench *gm powertrain information center. ...
Re: HAS THIS HAPPENED TO ANYONE ELSE? - 02/20/2009
There are a few recalls where it's a simple fix and they have sent the part and repair instructions to the customer, but do give an allowance that if the customer does not want to put it in, dealership can install and claim. For an example see recall#...
Re: Replaced starter - 02/24/2009
It's obviously a "B" Auth, as you have already made a claim that paid. I guess if this doesn't pay as a part warranty, then "H" route with explanation. Doesn't seem like any parts restrictions or bulletins applying........
Re: #07187C: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function - - 04/21/2009
I've had local independents try this here. My answer is simple, I'll order the part, they pay for it and install it but there is no warranty. My locals think they are smarter and better than us and they know more than GM does (NOT GOING THERE RIGHT...
Re: Recall Policies & Procedures question - 05/20/2009
... do several different recalls. They want US to put the claim in (like we did it) and give them the parts. I don't feel comfortable with doing it this way, as it opens the dealership up for legal problems. For instance, if the aftermarket shop installed...
correct labor op - 05/20/2009
HELP! I cannot seem to find the correct labor op for an 2008 Hummer H2 steering wheel position sensor. I have checked SI, J&L's part group to labor op section & the DBC. HELP!
BACK SLIDING DOOR GLASS SEAL PT#25781996 - 05/26/2009
UNABLE TO LOCATE OP CODE - PART GROUP 16.470 NOT LISTED 2007 SILVERADO CK10543 BACK SLIDING DOOR GLASS WEATHERSTRIP
Re: BACK SLIDING DOOR GLASS SEAL PT#25781996 - 05/26/2009
[quote] Rhonda: UNABLE TO LOCATE OP CODE - PART GROUP 16.470 NOT LISTED [/quote] You did not state the year and make of vehicle. That would help in assisting you in finding a labor op.
RO Documentation - 09/19/2007
... the technician types their own cause and correction into the computer. They must not state that a part was defective, faulty or bad. They have to give a reason why it failed. They know that if not enough information is entered, they will not get paid...
Forum - 09/19/2007
I don't for sure about anything in P & P. I would pick one side and make sure that the failed part is for the same side as the LOP and then H-route the OLH. If you have authorization for authorization code E and P you will need to apply these auth codes...
Water leaks - 09/24/2007
I only use B5410 when the leak is a body seam. I use the labor op for the offending or damaged part or area, eg: windshield seal, or door seal, etc. It never pays enough, but when H routed with comments describing the leak, never fails to pay. Brian
rejected claim LD, - 10/22/2007
I was rejected for Labor Op J0259, as a B as well because I had J4100 on the same R/O. I have a NPF for intake manifold possible leak. Dye was installed, and is the only part. asked for .3 labor. Brian
Accelerator Position Sensor - 12/04/2007
Could you please provide more information? Type of vehicle/model year & part number. Thanks. Kristen
Re: COMPLAINT & FAIL CODES - 04/09/2008
I get a lot of inop, and bad also. I tell the techs that parts replacements do not pay diag. and with out accurate failure description they are risking future debits. At which time they will be responsible for the part. This normally gets a better response...
LIFTGATE WIRING HARNESS ASSEMBLY - 02/19/2008
... GP#2.480 (LIFTGATE WIRING HARNESS ASSY)..... HAVE CHECKED UNDER: HARNESS, LIFTGATE - HAVE CHECKED PART TO GROUP LABOR GUIDE --- DOES ANYONE KNOW WHAT ELSE I CAN LOOK UNDER FOR THE PROPER LABOR OP ????...
BLOCK - UNABLE TO LOCATE OP - 03/03/2008
2005 CADILLAC SRX -- VIN #1GYEE63A750110284 REPLACED PT#15870408-BLOCK, HAVE CHECKED EPIC FOR ACTUAL NAME, CHECKED PART GROUP GUIDE... UNABLE TO LOCATE OP CODE
Re: 50/50 SPLIT - 01/31/2008
Yes, use the original labor op. The time would be 50% of the original, or sometimes when it won't compute, I put the labor dollars in manually. (same with the part price) I try to end up with the 50% amount in the final total to be submitted.
Re: Get them to document - 12/27/2007
... why it is vital for documentation to be completed. However, getting the technicians to do their part can be challenging. My experience if they "write a book" then that only helps the information given for both the technician and warranty claims dept....
Re: administrative allowances - 01/16/2008
Sherry, That part we were able to do. The booker went in and added the labor op "ADMIN" and the .2 time, but when I pull it up in PMT and hit FT to file and tansmit, that is when it comes up and tells me thatthe labor op is incorrst and that it has to...
Re: goodwill Special Policy - 01/17/2008
... amount that represents the amount allowed for excahnge in other words the freight..right.Well, the parts department tells me they are no longer overnighting the part sooo does this mean that we will not charge freight???? Then the parts dept. said that...
CAN SOME ONE HELP WITH LABOR OP - 06/04/2008
My tech replaced part no. 10322831 in a 06 buick rendezvous. It is a switch for the liftgate. I can not find the labor op for it in the 06 ltg. Thanks for any help.
08 Buick Lucerne -Looking for a labor operation - 07/02/2008
... rear door trim assembly since he had to R&R the panel, but I am one that thinks if the car has the part(failure) there should be a labor op for it in case it fails. Please let me know what you find, I have to be overlooking something....
PLASTIC GRILLE LATCH - LABOR OP ?? (GMC ACADIA) - 07/28/2008
I HAVE A 2007 GMC ACADIA -- VIN#1GKEV237X7J165851 CAME IN FOR: LEFT REAR COMPARTMENT DOES NOT SHUT, FOUND PLASTIC GRILLE LATCH "BENT" AT LATCH AREA. REPLACED PT#15805472-GRILLE .... I HAVE TRIED: C4003 B7350 - STILL REJECTS PART# INCOMPATIBLE ..... S...
Re: PROP SHAFT FRT SLIP YOKE OIL SEAL (LABOR OP ????) - 08/12/2008
Had parts dept bring up a picture of this part number.this is rear seal in ext housing.K6360 should be right lbrop. would call DBC,most likely a system issue.hope this helps.
Bulletin #02-06-04-037D for Restricted/Blocked Evap Vent Path Code - 07/21/2008
... to replace the EVAP canister vent valve assembly with the new design. The bulletin gives part numbers and prices for the solenoid kit, clamps, hose, and straps. My parts guy says that it does not give enough money to cover the cost + 40% on the clamps,...
Re: Bulletin #02-06-04-037D for Restricted/Blocked Evap Vent Path Code - 07/21/2008
I can understand your concern about the price pricing, as well as your parts manager. The material allowance on the bulletin is the amount available to charge, (cost + 40%). for the vent valve, the assumption is made the price will vary due to the vehicle...
Re: GMPP AND TAXES - 10/09/2008
[quote] Christalyn: I am under the impression that if you tax the parts on gmpp and then tax the deductible, you are double taxing the deduct. portion. [/quote] Ok I sort of have a answer to my own question. I guess the tax on the deduct. is a use...
Re: GLOBAL WARRANTY - 08/21/2008
... to see? [/quote] I beleive they are the labor op frequency, authorization reports, labor reports, part reports, technical reports (not sure what that means), basically reports that the DVM comes to you with. Pretty much you will know what is on any...
Re: HUMMER LABOR OP - 10/30/2008
K6562: Control Solenoid Valve and Transmission Control Module Assembly Replacement Based on part description from EPIC (Transmission Control Module) this appears to be a "closest too" operation. Op selected from the 2008 H2 LTG - 6L50E/6L80E/6L90E ...
Electric Body Contact question - 01/07/2009
... harness on left side corroded. How would you put this in? Split into two lines, one with 1 part, other with 2 parts, or all on one line with a good story? Don't want to pyramid, and can't remember the correct way to submit this. ARGH. Thanks fo...
Re: Engine Warranty Question - 01/15/2009
[quote] Mark: Is the customer paying for any of the repair-deductible or labor or anything? Is this a parts warranty to start with? All changes the coverage. [/quote] Yes, the customer will be paying a $100 deductible, and is NOT part warranty. Original...
Re: WPC CREDITS - 11/17/2008
[quote] GMNL01078: Salinas, along with what Brat said. You can also claim adm allowance. If you are sending a part back you can claim .3 and if you are sending only paperwork back you can claim .2. Along with any cores that go with the parts. [/quote] You...
Re: Tire Warranty on On A Roll Tires - 12/02/2008
... a pro-rated basis, by the tire manufacturer. Review the tire manufacturer's booklet (included as part of the glove box material)." ...
Re: Pre-Authorization Requests for Transmission/Engine/Tires etc - 11/30/2011
... and make sure it gets to them for authorization. For the PQC ones you are basically just getting part of the work out of the way before you call them, when they pull it up it saves them having to ask you all that information while on the phone....
NAVIGATION DISC - 11/18/2011
... HERE, BUT I HAVE A CLAIM FOR A NAVIGATION DISC REPLACEMENT, THAT REJECTS BECAUSE OF AN INVALID PART NUMBER. ARE WE ALLOWED TO CLAIM A NAV. DISC? LOL, I'VE TOTALLY DRAWN A BLANK ON THIS ONE! THANKS ...
Re: SPECIAL COVERAGE #10054 - 09/07/2011
I just got my first one where we have to cut the customer a check...I figured the 50% on warranty labor time, warranty part cost AND tax the customer paid. Put it all in net and paid right away.
Re: OBTAIN KEY CODE / CUT KEY - 09/28/2011
Looking up the key code & cutting the key is part of the repair when replacing an ignition cylinder. They can only charge out the cost of the key itself. Why do they think they get labor time for this? If it is just a key replacement, you STILL can...
Powertrain Coverage for Bulletin Labor Op - 10/06/2011
... the Powertrain Coverage and they said no it is strictly bumper to bumper only. This is obviously part of the powertrain, and I was wondering if there is any other labor op I can use to get it paid for under the powertrain warranty? Seems like GM is...
Re: EMRP 48/36 MG ENHANCED ?????? - 08/03/2011
... Mechanical Repair Program, known as eMRP, offers you extensive mechanical coverage. If a part breaks, even if it results from wear and tear, and it's not on the very short list of excluded items, then it's covered. eMRP also includes roadside assistance...
Re: lifetime gm parts - 07/21/2011
[quote] conny: YOU USED THE REGULAR WARRANTY YOU NEED TO USE ZPTI FOR PARTS WARRANTY...AND LIST THE JOB CARD NUMBER, DATE AND MILEAGE THE PART WAS INSTALLED.. [/quote] And, if it is over 10 years old, don't forget to mark the VIN not on file box. Sometimes...
Re: Goodwill for radio - 07/21/2011
When you are goodwilling a radio or any exchange component the decision should be made before the part is ordered and the parts dept. tells the ESC that it is a goodwill and then the ESC will ship the unit as an exchange. At this point since it's done...
Yes, use the original labor op. The time would be 50% of the original, or sometimes when it won't compute, I put the labor dollars in manually. (same with the part price) I try to end up with the 50% amount in the final total to be submitted.
Re: Get them to document - 12/27/2007
... why it is vital for documentation to be completed. However, getting the technicians to do their part can be challenging. My experience if they "write a book" then that only helps the information given for both the technician and warranty claims dept....
Re: administrative allowances - 01/16/2008
Sherry, That part we were able to do. The booker went in and added the labor op "ADMIN" and the .2 time, but when I pull it up in PMT and hit FT to file and tansmit, that is when it comes up and tells me thatthe labor op is incorrst and that it has to...
Re: goodwill Special Policy - 01/17/2008
... amount that represents the amount allowed for excahnge in other words the freight..right.Well, the parts department tells me they are no longer overnighting the part sooo does this mean that we will not charge freight???? Then the parts dept. said that...
CAN SOME ONE HELP WITH LABOR OP - 06/04/2008
My tech replaced part no. 10322831 in a 06 buick rendezvous. It is a switch for the liftgate. I can not find the labor op for it in the 06 ltg. Thanks for any help.
08 Buick Lucerne -Looking for a labor operation - 07/02/2008
... rear door trim assembly since he had to R&R the panel, but I am one that thinks if the car has the part(failure) there should be a labor op for it in case it fails. Please let me know what you find, I have to be overlooking something....
PLASTIC GRILLE LATCH - LABOR OP ?? (GMC ACADIA) - 07/28/2008
I HAVE A 2007 GMC ACADIA -- VIN#1GKEV237X7J165851 CAME IN FOR: LEFT REAR COMPARTMENT DOES NOT SHUT, FOUND PLASTIC GRILLE LATCH "BENT" AT LATCH AREA. REPLACED PT#15805472-GRILLE .... I HAVE TRIED: C4003 B7350 - STILL REJECTS PART# INCOMPATIBLE ..... S...
Re: PROP SHAFT FRT SLIP YOKE OIL SEAL (LABOR OP ????) - 08/12/2008
Had parts dept bring up a picture of this part number.this is rear seal in ext housing.K6360 should be right lbrop. would call DBC,most likely a system issue.hope this helps.
Bulletin #02-06-04-037D for Restricted/Blocked Evap Vent Path Code - 07/21/2008
... to replace the EVAP canister vent valve assembly with the new design. The bulletin gives part numbers and prices for the solenoid kit, clamps, hose, and straps. My parts guy says that it does not give enough money to cover the cost + 40% on the clamps,...
Re: Bulletin #02-06-04-037D for Restricted/Blocked Evap Vent Path Code - 07/21/2008
I can understand your concern about the price pricing, as well as your parts manager. The material allowance on the bulletin is the amount available to charge, (cost + 40%). for the vent valve, the assumption is made the price will vary due to the vehicle...
Re: GMPP AND TAXES - 10/09/2008
[quote] Christalyn: I am under the impression that if you tax the parts on gmpp and then tax the deductible, you are double taxing the deduct. portion. [/quote] Ok I sort of have a answer to my own question. I guess the tax on the deduct. is a use...
Re: GLOBAL WARRANTY - 08/21/2008
... to see? [/quote] I beleive they are the labor op frequency, authorization reports, labor reports, part reports, technical reports (not sure what that means), basically reports that the DVM comes to you with. Pretty much you will know what is on any...
Re: HUMMER LABOR OP - 10/30/2008
K6562: Control Solenoid Valve and Transmission Control Module Assembly Replacement Based on part description from EPIC (Transmission Control Module) this appears to be a "closest too" operation. Op selected from the 2008 H2 LTG - 6L50E/6L80E/6L90E ...
Electric Body Contact question - 01/07/2009
... harness on left side corroded. How would you put this in? Split into two lines, one with 1 part, other with 2 parts, or all on one line with a good story? Don't want to pyramid, and can't remember the correct way to submit this. ARGH. Thanks fo...
Re: Engine Warranty Question - 01/15/2009
[quote] Mark: Is the customer paying for any of the repair-deductible or labor or anything? Is this a parts warranty to start with? All changes the coverage. [/quote] Yes, the customer will be paying a $100 deductible, and is NOT part warranty. Original...
Re: WPC CREDITS - 11/17/2008
[quote] GMNL01078: Salinas, along with what Brat said. You can also claim adm allowance. If you are sending a part back you can claim .3 and if you are sending only paperwork back you can claim .2. Along with any cores that go with the parts. [/quote] You...
Re: Tire Warranty on On A Roll Tires - 12/02/2008
... a pro-rated basis, by the tire manufacturer. Review the tire manufacturer's booklet (included as part of the glove box material)." ...
Re: Pre-Authorization Requests for Transmission/Engine/Tires etc - 11/30/2011
... and make sure it gets to them for authorization. For the PQC ones you are basically just getting part of the work out of the way before you call them, when they pull it up it saves them having to ask you all that information while on the phone....
NAVIGATION DISC - 11/18/2011
... HERE, BUT I HAVE A CLAIM FOR A NAVIGATION DISC REPLACEMENT, THAT REJECTS BECAUSE OF AN INVALID PART NUMBER. ARE WE ALLOWED TO CLAIM A NAV. DISC? LOL, I'VE TOTALLY DRAWN A BLANK ON THIS ONE! THANKS ...
Re: SPECIAL COVERAGE #10054 - 09/07/2011
I just got my first one where we have to cut the customer a check...I figured the 50% on warranty labor time, warranty part cost AND tax the customer paid. Put it all in net and paid right away.
Re: OBTAIN KEY CODE / CUT KEY - 09/28/2011
Looking up the key code & cutting the key is part of the repair when replacing an ignition cylinder. They can only charge out the cost of the key itself. Why do they think they get labor time for this? If it is just a key replacement, you STILL can...
Powertrain Coverage for Bulletin Labor Op - 10/06/2011
... the Powertrain Coverage and they said no it is strictly bumper to bumper only. This is obviously part of the powertrain, and I was wondering if there is any other labor op I can use to get it paid for under the powertrain warranty? Seems like GM is...
Re: EMRP 48/36 MG ENHANCED ?????? - 08/03/2011
... Mechanical Repair Program, known as eMRP, offers you extensive mechanical coverage. If a part breaks, even if it results from wear and tear, and it's not on the very short list of excluded items, then it's covered. eMRP also includes roadside assistance...
Re: lifetime gm parts - 07/21/2011
[quote] conny: YOU USED THE REGULAR WARRANTY YOU NEED TO USE ZPTI FOR PARTS WARRANTY...AND LIST THE JOB CARD NUMBER, DATE AND MILEAGE THE PART WAS INSTALLED.. [/quote] And, if it is over 10 years old, don't forget to mark the VIN not on file box. Sometimes...
Re: Goodwill for radio - 07/21/2011
When you are goodwilling a radio or any exchange component the decision should be made before the part is ordered and the parts dept. tells the ESC that it is a goodwill and then the ESC will ship the unit as an exchange. At this point since it's done...
Re: Recall 10282/PCM - 07/05/2011
The customers copy is correct since you actually did replace the PCM even though you didn't need to. I'd get with the service manager and internal the time and part I guess...?
Re: windshield replacement - 04/18/2011
Quick question..... what do your dealerships do with the glass from the windshields after the warranty part can be scrapped? Do you recycle? Do you pitch in the dumpster? Just curious.
Flywheel Housing Seal opcode - 03/16/2011
... (which pays 6.9 total) is the correct way to code this. He has actual clock time of 22.6 hours, part of it was extended diagnosis to locate the leak. This repair will be covered under the Diesel Engine warranty with a $100 deductible, so I want to...
Re: Flywheel Housing Seal opcode - 03/16/2011
[quote] conny: I WOULD USE THE ENGINE LABOR OP IF ITS THE ENGINE SEALS BEING REPLACED..USE THE LABOR OP FOR THE FAILED PART..HOPE THIS HELPS [/quote] Thanks. That is what I think as well, but I don't understand how the instructions include removing...
NAV DISC - 03/23/2011
WE REPLACED A NAV DISC FOR A CUSTOMER.BUT WHEN I RUN R0761 AND PART NUMBER 20945286 SAYS MATERIAL NOT FOUND.IS THERE SOMETHING IM MISSING? INFO PLEASE
Re: WIRING REPAIR LABOR OP/REQUIREMENT CHANGE - 09/21/2010
... new doing this job.... [/quote] So your tech is having YOU look up the location of the failed part on the grid? If I read the bulletin correctly, that is the TECHNICIAN responsibility.... ...
Re: SPECIAL POLICY 09239 - 10/06/2010
ALL PD FOR ME- LABOR OPR T5753 .9 LAB HR 2- PART NO 88880051 CK SPCIAL COVERAGE BOX $87.95 TOTAL CLAIM..CAROL
WPC returns for 08/25/10 - 08/25/2010
Did anybody else get a TON of parts return requests from the WPC today, after processing claims on 08/24/10? I got a ton generated today, they show up in the green box on the initial warranty processing screen, but do not show up under "review service...
Re: ANYONE ORGANIZED? - 09/15/2010
... the wall that has current info such as battery warranty prices, frequently used TSB numbers, fluid part numbers, a calendar, etc. This info changes periodically....
Question to J&L - 01/26/2011
... sections to this binder any time soon? If so, is that included in our membership price? My part group to labor opcode and add-on guide sections haven't been updated for at least a year or more. ...
Re: srta trans warranty - 11/17/2010
[quote] Jodi: The flush code that you need is from the new assembly when you enter in the claim in Global Connect. [/quote] I thought the flush code was from the failed part?????
Re: engine serial number - 08/15/2012
... the claim, you will have to input the serial number of the new engine in the field right after the part number for the engine. ...
Re: Recall #94001 - 03/27/2014
CLAIM INFORMATION Submit a Product Campaign Claim with the information indicated below: * REPAIR PERFORMED PART FAILED PARTS LABOR LABOR COUNT PART NO. ALLOW CC-FC 0P HOURS ----------------------- ----- -------- ----- ----- ----- ----- Replace Bolts...
12346290 Coolant, Non-GM # in ADP? - 10/07/2013
Does anyone else, have the problem in ADP, whenever we add that coolant to a repair, it appears in PMT as a non-GM part number. Neither, my parts manager, nor my ADP Rep can tell me why this occurs. Anyone have a fix?
rentals and parts expidite - 09/09/2013
Refresh my memory as this doesnt happen too often..We picked up a part fm another dealer and also put the customer in a rental , i know i can get some rental with the pick up but cant rememeber just how many days we are allowed is it 2 or 1 ??
Re: Really??? Yes, really........ - 03/28/2012
something must be happening i cant get on the service part of global warranty NEVER MIND IT WORKS FINE THERE IS NO PROBLEM
Re: REAR ENGINE MOUNT - 03/01/2012
... which one to choose. Opcode K6721 goes with catalog groupo 04.081 so would not apply to this part....
FRT FLOOR CONSOLE ARMREST - 02/21/2012
I am trying to find a labor op for a 2008 Trailblazer for PT#25998844 / Front Floor Console Armrest .... I have tried: Armrest - Floor Console IN S.I. & also checked in part Group to Labor op
Emissions Coverage - 01/17/2012
... 3/36 coverage, right? I know on the table it shows 2/24 and the like but basically GM covers the part for 3/36. Then if there's and E1 or E2 we're looking at extended coverage. This has been the way I've figured it for a long time now but my service...
GMPP SMARTCARE MAINTENANCE - 07/05/2012
... REG LOF MAINTENANCE. CANNOT FIND ANY INFO WITH LOP NO. WILL THIS BE A NET ITEM CLAIM OR DO U ENTER PART NO FOR FILTER AND OIL OR PUT OIL IN MISC AND AM I CORRECT IN THINKING THAT THE COMPLAINT CODE WILL BE 0021 AND CAUSE CODE 9094? APPRECIATE YOUR ...
Re: Information on VISS - 06/08/2012
WE ALSO HAD ONE REJECT FOR AFTERMARKET WARRANTY HERE'S THE BEST PART IN VISS THE EXP. DATE IS 12/31/1999......SO I H CODED TO THE REP AND WILL KEEP FINGERS CROSSED
Forum - 05/07/2018
... center technical support activity cannot be charged to OLH. Normal road test to verify repairs are part of Strategy-Based Diagnostics and are not eligible for OLH unless the extenuating circumstance is documented and approved by service management."...
TEAR DOWN OF TRANS TO CAUSAL - 05/08/2018
... WAY? MY SERVICE MANAGER SAYS THAT DOESN'T COUNT AS OLH FOR EXTRA DIAG, THAT SHE WOULD SAY IT'S PART OF THE REPAIR....
Forum - 04/18/2018
... for a policy decision indicated, and comments supporting the replacement of a lifetime part within the terms of the Limited Lifetime Parts Warranty Program without completion of the PET. ...
Forum - 05/01/2018
Well the Warranty Document "Submitting Bulk Parts on a Transaction" has Dex-Cool listed as being available in 1-55 gallons where GWM quantity = 1 gallon. In the print above the chart says "Global Warranty Management is programmed to reimburse bulk...
The customers copy is correct since you actually did replace the PCM even though you didn't need to. I'd get with the service manager and internal the time and part I guess...?
Re: windshield replacement - 04/18/2011
Quick question..... what do your dealerships do with the glass from the windshields after the warranty part can be scrapped? Do you recycle? Do you pitch in the dumpster? Just curious.
Flywheel Housing Seal opcode - 03/16/2011
... (which pays 6.9 total) is the correct way to code this. He has actual clock time of 22.6 hours, part of it was extended diagnosis to locate the leak. This repair will be covered under the Diesel Engine warranty with a $100 deductible, so I want to...
Re: Flywheel Housing Seal opcode - 03/16/2011
[quote] conny: I WOULD USE THE ENGINE LABOR OP IF ITS THE ENGINE SEALS BEING REPLACED..USE THE LABOR OP FOR THE FAILED PART..HOPE THIS HELPS [/quote] Thanks. That is what I think as well, but I don't understand how the instructions include removing...
NAV DISC - 03/23/2011
WE REPLACED A NAV DISC FOR A CUSTOMER.BUT WHEN I RUN R0761 AND PART NUMBER 20945286 SAYS MATERIAL NOT FOUND.IS THERE SOMETHING IM MISSING? INFO PLEASE
Re: WIRING REPAIR LABOR OP/REQUIREMENT CHANGE - 09/21/2010
... new doing this job.... [/quote] So your tech is having YOU look up the location of the failed part on the grid? If I read the bulletin correctly, that is the TECHNICIAN responsibility.... ...
Re: SPECIAL POLICY 09239 - 10/06/2010
ALL PD FOR ME- LABOR OPR T5753 .9 LAB HR 2- PART NO 88880051 CK SPCIAL COVERAGE BOX $87.95 TOTAL CLAIM..CAROL
WPC returns for 08/25/10 - 08/25/2010
Did anybody else get a TON of parts return requests from the WPC today, after processing claims on 08/24/10? I got a ton generated today, they show up in the green box on the initial warranty processing screen, but do not show up under "review service...
Re: ANYONE ORGANIZED? - 09/15/2010
... the wall that has current info such as battery warranty prices, frequently used TSB numbers, fluid part numbers, a calendar, etc. This info changes periodically....
Question to J&L - 01/26/2011
... sections to this binder any time soon? If so, is that included in our membership price? My part group to labor opcode and add-on guide sections haven't been updated for at least a year or more. ...
Re: srta trans warranty - 11/17/2010
[quote] Jodi: The flush code that you need is from the new assembly when you enter in the claim in Global Connect. [/quote] I thought the flush code was from the failed part?????
Re: engine serial number - 08/15/2012
... the claim, you will have to input the serial number of the new engine in the field right after the part number for the engine. ...
Re: Recall #94001 - 03/27/2014
CLAIM INFORMATION Submit a Product Campaign Claim with the information indicated below: * REPAIR PERFORMED PART FAILED PARTS LABOR LABOR COUNT PART NO. ALLOW CC-FC 0P HOURS ----------------------- ----- -------- ----- ----- ----- ----- Replace Bolts...
12346290 Coolant, Non-GM # in ADP? - 10/07/2013
Does anyone else, have the problem in ADP, whenever we add that coolant to a repair, it appears in PMT as a non-GM part number. Neither, my parts manager, nor my ADP Rep can tell me why this occurs. Anyone have a fix?
rentals and parts expidite - 09/09/2013
Refresh my memory as this doesnt happen too often..We picked up a part fm another dealer and also put the customer in a rental , i know i can get some rental with the pick up but cant rememeber just how many days we are allowed is it 2 or 1 ??
Re: Really??? Yes, really........ - 03/28/2012
something must be happening i cant get on the service part of global warranty NEVER MIND IT WORKS FINE THERE IS NO PROBLEM
Re: REAR ENGINE MOUNT - 03/01/2012
... which one to choose. Opcode K6721 goes with catalog groupo 04.081 so would not apply to this part....
FRT FLOOR CONSOLE ARMREST - 02/21/2012
I am trying to find a labor op for a 2008 Trailblazer for PT#25998844 / Front Floor Console Armrest .... I have tried: Armrest - Floor Console IN S.I. & also checked in part Group to Labor op
Emissions Coverage - 01/17/2012
... 3/36 coverage, right? I know on the table it shows 2/24 and the like but basically GM covers the part for 3/36. Then if there's and E1 or E2 we're looking at extended coverage. This has been the way I've figured it for a long time now but my service...
GMPP SMARTCARE MAINTENANCE - 07/05/2012
... REG LOF MAINTENANCE. CANNOT FIND ANY INFO WITH LOP NO. WILL THIS BE A NET ITEM CLAIM OR DO U ENTER PART NO FOR FILTER AND OIL OR PUT OIL IN MISC AND AM I CORRECT IN THINKING THAT THE COMPLAINT CODE WILL BE 0021 AND CAUSE CODE 9094? APPRECIATE YOUR ...
Re: Information on VISS - 06/08/2012
WE ALSO HAD ONE REJECT FOR AFTERMARKET WARRANTY HERE'S THE BEST PART IN VISS THE EXP. DATE IS 12/31/1999......SO I H CODED TO THE REP AND WILL KEEP FINGERS CROSSED
Forum - 05/07/2018
... center technical support activity cannot be charged to OLH. Normal road test to verify repairs are part of Strategy-Based Diagnostics and are not eligible for OLH unless the extenuating circumstance is documented and approved by service management."...
TEAR DOWN OF TRANS TO CAUSAL - 05/08/2018
... WAY? MY SERVICE MANAGER SAYS THAT DOESN'T COUNT AS OLH FOR EXTRA DIAG, THAT SHE WOULD SAY IT'S PART OF THE REPAIR....
Forum - 04/18/2018
... for a policy decision indicated, and comments supporting the replacement of a lifetime part within the terms of the Limited Lifetime Parts Warranty Program without completion of the PET. ...
Forum - 05/01/2018
Well the Warranty Document "Submitting Bulk Parts on a Transaction" has Dex-Cool listed as being available in 1-55 gallons where GWM quantity = 1 gallon. In the print above the chart says "Global Warranty Management is programmed to reimburse bulk...
Forum - 05/01/2018
Thanks for your response. I did a DBC chat and the rep gave me the part number for dex-cool coolant is being paid per gallon. So I asked if that means they are going to pay us for one gallon even though the recall states one gallon will service two vehicles....
Forum - 02/13/2018
... identifying the TSB. I don't think this one has an issue paying with the antenna as the failed part though....
Forum - 02/19/2018
... dealer empowerment for a ZPTI/ZPTC transaction is $500). A copy of the invoice from the original part installation or purchase must be attached to the transaction. Also, attach a copy of the Cost Comparison Worksheet with the replacement decision....
Incomplete Vehicle - 12/29/2017
... that correct?Thanks for any help you can provide. Apologies if this is posted in the wrong part of the forum....
Forum - 01/23/2018
... THIS HAPPENS TO 2016 AND NEWER VEHICLES. MAKE SURE THE CORRECT BATTERY RATE, AGM OR FLOOD AND PART ARE ON THAT REPAIR BEFORE SUBMITTING. SOME GMA'S ARE COOL AND LET YOU RESUBMIT. WE'VE HAD TO EAT A FEW OF THOSE BATTERIES. BUT NOT SINCE I NOW USE...
how to submit a parts warranty - 01/30/2018
how do you submit a part warranty Format: Article
Early Bird Drop Envelope requirements? - 12/06/2017
... Many of the night drop envelopes come in with nothing on them (customer hasn't filled in any part of it), or they have filled in some but, as I said before, ours are NOT compliant...so, here are few questionsFor the envelopes with nothing on them, would...
Forum - 12/08/2017
I would agree with cnkraemer with this one. The customer pay job card with the details surrounding the issue will become a part of the service history file for the VIN - supporting why this is a c/p issue not warranty.
Forum - 09/19/2017
... operation is blocked from automatic payment. Include detailed comments supporting that the part was ordered within the bumper to bumper warranty period, which has since expired, the vehicle is now within the term of the CPO warranty....
Forum - 09/28/2017
... the evap case labor operation for the failure and documentation of the case as the failed part (not the carpet). Submit all of the labor to replace the carpet in OLH as the base time for the case paid on the original job card. Authorize the related/repeat...
Forum - 10/04/2017
If it were me, I would contact Warranty Support for guidance. I feel you may be right about the Part Warranty parts, so I hope the punches are thoroughly noted. Please keep us updated on the process...
Forum - 05/30/2017
Thanks for the responses! The dealership opened a new job card to reimburse the customer for the parts and labor associated with the customer pay repairs performed on the second repair order (the repair should have been handled as a part warranty...
Forum - 03/21/2017
I think that because the MPVI line isn't a repair, you can't really consider the new line that was added as part of the MPVI line like a single concern. If a customer hasn't specifically asked to have something looked into or repaired then it would...
Forum - 02/28/2017
... the labor operation for the replacement of the radiator, with the radiator indicated as the causal part. Due to excessive parts and OLH, the transaction was h-routed for review. After providing the transmission flush code, the transaction was accept...
Parts Warranty - 02/26/2014
... in 3/01/13 Vehicle is making the same noise, we replaced the power steering pump again under a parts warranty. Customer comes in 2/24/14 with the same noise, loud squeal when driving and the brake, ABS, and traction control lights come on at times. They...
Re: CWO Manager - 01/29/2015
... I think we should be able to forward them to our GM expert for payment if they're under 6 months. Part of the problem is for the past year I've had a bad health problem and no one has really helped out AND we've been through 3 service advisors on one...
Re: Recall repairs - 12/18/2014
[quote] howens870: I was told by DBC to flag the second repair time in OLH and put both parts on the same Jobline, explaining in the Authorization section there was a parts failure (Auth codes for OLH and Excess Part). This has worked for me on several...
Re: Just a quick check to make sure I'm not the only one losing it - 11/06/2014
I don't think anyone can disagree with the stress factor. I'm part time at my Chevy dealership and I'm easily submitting 4 times the number of "transactions" as before all of this started. Add a major health problem I've been dealing with all year which...
HOW DO I CODE THIS? - 08/20/2015
... exhaust actuator solenoid valves and the efficiency of the catalytic converter (which is actually part of the exh manifold). He replaced all 3. Should I claim these on the same line? I'm a new warranty admin to GM and can use any help you can provid...
Cause Codes - 09/03/2015
... stuck open". I would say Bind, Sticks or Seized but that option is only available in rotating parts and electrical...and I believe in one other section not pertaining to this part. Anxious to hear what others are doing. These codes are driving me cr...
Re: Claim $$ we could be missing... - 07/24/2015
Don't forget about the admin time allowance on exchange parts like radios, nav units and such. There will be an "S1" on the labor operation. Plus the $25 admin allowance for that part in net. Also, JL has a list of those labor operations in the help...
Re: SERVICE CONTRACTS CHEVPMUs1N18 - 07/24/2015
Our GMPP rep was by here today and she said it was part of Warrantech https://warrantech.com/service-providers/ She said on these claims for maintenance the advisor has to call for claim/payment. We cannot submit through Reynolds/Global like we do other...
Re: Product safety 14116 Electric Power Steering Assist - 08/18/2015
... can help ! [/quote] Thanks for your input. I thought that's what the WPC is for was to determine part failure upon inspection?...
Camshaft Cover and Intake Manifold - 01/12/2017
... separately then the intake manifold time should be reduced since the camshaft cover removal is part of the intake manifold time, correct? Thanks so much for any info. ...
transmission overhauls by transmission type - 01/18/2017
... of each. Go into extreme detail. Example: 6T40 reseal transmission for leaks. Seal kit part number billed out on RO. Tech states resealed transmission. pn 24273083 billed out. How would you correctly code that to be paid. What ......if any are...
Thanks for your response. I did a DBC chat and the rep gave me the part number for dex-cool coolant is being paid per gallon. So I asked if that means they are going to pay us for one gallon even though the recall states one gallon will service two vehicles....
Forum - 02/13/2018
... identifying the TSB. I don't think this one has an issue paying with the antenna as the failed part though....
Forum - 02/19/2018
... dealer empowerment for a ZPTI/ZPTC transaction is $500). A copy of the invoice from the original part installation or purchase must be attached to the transaction. Also, attach a copy of the Cost Comparison Worksheet with the replacement decision....
Incomplete Vehicle - 12/29/2017
... that correct?Thanks for any help you can provide. Apologies if this is posted in the wrong part of the forum....
Forum - 01/23/2018
... THIS HAPPENS TO 2016 AND NEWER VEHICLES. MAKE SURE THE CORRECT BATTERY RATE, AGM OR FLOOD AND PART ARE ON THAT REPAIR BEFORE SUBMITTING. SOME GMA'S ARE COOL AND LET YOU RESUBMIT. WE'VE HAD TO EAT A FEW OF THOSE BATTERIES. BUT NOT SINCE I NOW USE...
how to submit a parts warranty - 01/30/2018
how do you submit a part warranty Format: Article
Early Bird Drop Envelope requirements? - 12/06/2017
... Many of the night drop envelopes come in with nothing on them (customer hasn't filled in any part of it), or they have filled in some but, as I said before, ours are NOT compliant...so, here are few questionsFor the envelopes with nothing on them, would...
Forum - 12/08/2017
I would agree with cnkraemer with this one. The customer pay job card with the details surrounding the issue will become a part of the service history file for the VIN - supporting why this is a c/p issue not warranty.
Forum - 09/19/2017
... operation is blocked from automatic payment. Include detailed comments supporting that the part was ordered within the bumper to bumper warranty period, which has since expired, the vehicle is now within the term of the CPO warranty....
Forum - 09/28/2017
... the evap case labor operation for the failure and documentation of the case as the failed part (not the carpet). Submit all of the labor to replace the carpet in OLH as the base time for the case paid on the original job card. Authorize the related/repeat...
Forum - 10/04/2017
If it were me, I would contact Warranty Support for guidance. I feel you may be right about the Part Warranty parts, so I hope the punches are thoroughly noted. Please keep us updated on the process...
Forum - 05/30/2017
Thanks for the responses! The dealership opened a new job card to reimburse the customer for the parts and labor associated with the customer pay repairs performed on the second repair order (the repair should have been handled as a part warranty...
Forum - 03/21/2017
I think that because the MPVI line isn't a repair, you can't really consider the new line that was added as part of the MPVI line like a single concern. If a customer hasn't specifically asked to have something looked into or repaired then it would...
Forum - 02/28/2017
... the labor operation for the replacement of the radiator, with the radiator indicated as the causal part. Due to excessive parts and OLH, the transaction was h-routed for review. After providing the transmission flush code, the transaction was accept...
Parts Warranty - 02/26/2014
... in 3/01/13 Vehicle is making the same noise, we replaced the power steering pump again under a parts warranty. Customer comes in 2/24/14 with the same noise, loud squeal when driving and the brake, ABS, and traction control lights come on at times. They...
Re: CWO Manager - 01/29/2015
... I think we should be able to forward them to our GM expert for payment if they're under 6 months. Part of the problem is for the past year I've had a bad health problem and no one has really helped out AND we've been through 3 service advisors on one...
Re: Recall repairs - 12/18/2014
[quote] howens870: I was told by DBC to flag the second repair time in OLH and put both parts on the same Jobline, explaining in the Authorization section there was a parts failure (Auth codes for OLH and Excess Part). This has worked for me on several...
Re: Just a quick check to make sure I'm not the only one losing it - 11/06/2014
I don't think anyone can disagree with the stress factor. I'm part time at my Chevy dealership and I'm easily submitting 4 times the number of "transactions" as before all of this started. Add a major health problem I've been dealing with all year which...
HOW DO I CODE THIS? - 08/20/2015
... exhaust actuator solenoid valves and the efficiency of the catalytic converter (which is actually part of the exh manifold). He replaced all 3. Should I claim these on the same line? I'm a new warranty admin to GM and can use any help you can provid...
Cause Codes - 09/03/2015
... stuck open". I would say Bind, Sticks or Seized but that option is only available in rotating parts and electrical...and I believe in one other section not pertaining to this part. Anxious to hear what others are doing. These codes are driving me cr...
Re: Claim $$ we could be missing... - 07/24/2015
Don't forget about the admin time allowance on exchange parts like radios, nav units and such. There will be an "S1" on the labor operation. Plus the $25 admin allowance for that part in net. Also, JL has a list of those labor operations in the help...
Re: SERVICE CONTRACTS CHEVPMUs1N18 - 07/24/2015
Our GMPP rep was by here today and she said it was part of Warrantech https://warrantech.com/service-providers/ She said on these claims for maintenance the advisor has to call for claim/payment. We cannot submit through Reynolds/Global like we do other...
Re: Product safety 14116 Electric Power Steering Assist - 08/18/2015
... can help ! [/quote] Thanks for your input. I thought that's what the WPC is for was to determine part failure upon inspection?...
Camshaft Cover and Intake Manifold - 01/12/2017
... separately then the intake manifold time should be reduced since the camshaft cover removal is part of the intake manifold time, correct? Thanks so much for any info. ...
transmission overhauls by transmission type - 01/18/2017
... of each. Go into extreme detail. Example: 6T40 reseal transmission for leaks. Seal kit part number billed out on RO. Tech states resealed transmission. pn 24273083 billed out. How would you correctly code that to be paid. What ......if any are...
2.4L Engine - 01/19/2017
... or cracked, pistons and rings need replacing, rod bearing, tensioners and actuators. Its a lot of parts! I think he is changing some parts because he is in there and doesn't want the customer to have to come back and him have to tear the engine down...
0590052 - PDI RELATED ADD FLUIDS - 02/14/2017
... TOPPED THE DEF FLUID BEFORE HANDING IT TO THE CUSTOMER, AND WE USED ONE BOTTLE OF DEF FLUID. PART NUMBER 19286292. I PUT IT ON THE PARTS LINE WITH A QUANTITY OF ONE AND NOTHING ELSE. NO LABOR, BECAUSE OBVIOUSLY THE TECHS DONT GET PAID...
Re: Over The Counter Parts Warranty - 01/27/2016
I have a question about claiming and OTC Part Warranty. My former service director had me using his GMIN number for the service advisor and a service tech's number for the technician number, but who's numbers should I really be putting in those spaces....
Re: GM SMART CARE - 01/29/2016
Smart care 1 labor op 0600853 claim type ZSCT remove the tech time complain code 0021 Cause code 9094 remove parts and causal part in net put 35.00 and description I just put 2 yrs. Smart care 2 is $50 labor op 0600863
Re: Freight - 05/10/2016
So I know this is a super old post, but I have a similar query: can you claim part expedite cost and rental on the same job card? Reviewed the bulletin 99-0089-021 and I didn't see anything stating we could not. Could someone please clarify if this...
Re: CORE CHARGE - 02/15/2016
... of core that was on the transmission. This will probably have to be routed. I always put the part# and description of the core being returned. Hope this is helpful....
Re: Dealer Installed Parts Warranty Parameters and - 05/25/2016
... information, I called DBC. GM decided if the customer visited the dealership for installation of parts, it was GM's intent to stand behind their products. Parts warranties are 12/unlimited mileage. EXAMPLE: If the customer pays for a repair and it...
Limited Lifetime Parts Warranty Service Offer - 01/24/2013
GM has announced the $25 off, $250 Customer Pay Service Offer for New LLPW Parts. The offer may be used toward $250 or more of customer paid service at a Chevrolet, Buick, GMC and Cadillac dealerships, for a repair or service recommended or required by...
Hybrid Two-Mode High Voltage Battery - 10/08/2012
... shipping instructions and include worksheet B and the core return process. Both Hybrid Battery Part Restriction Worksheets (A&B) must be completed prior to contacting TAC. TAC will verify that the proper diagnosis has been performed and, if necessary,...
Bulletin 09-06-04-026D V8 Gasoline Engine Modifications - 11/05/2012
... to identify the presence of non-GM calibrations. The checks should be performed whenever a hard part failure is seen on internal engine, transmission, transfer case or rear axle components, and before disassembly, repair or replacement of an engine,...
Transport Mode - 12/18/2012
... brake pedal, then press and hold the start/stop button for 15 seconds. Turning this feature off is part of the PDI process. A warranty claim should not be submitted to disable or enable this feature. G_0000147300...
Update to Service Procedure - 08/30/2012
... kit is all that is necessary to correct the condition. The hose has not proven to be a necessary part of the repair. ...
OLH Best Practice - 04/12/2013
... potential debit of the entire repair if not compliant.For example:OLH for labour time to remove part of dash assembly to repair pinched wire. Authorizing 1.0 of OLH with authorization code E.John Smith, Service Mgr. 4/1/2013. ...
Exterior Labour Operations - 04/12/2013
Select exterior labour operations that are repaired by labour only (no part replacement is necessary), must be submitted with a ten digit alpha/numeric code in the labour dependency field of the transaction. The operations include: B4000 Â- front...
Chromed Aluminum Wheels - 04/12/2013
... is not covered under the vehicle new car warranty. Wheels that are returned to the Warranty Part Center (WPC) that exhibit damage from wheel cleaners will be charged back to the dealership. Pitted or spotted chrome wheels resulting from road chemicals,...
Recall 12180 and Calls to the TAC - 05/14/2013
... The answer: Everything needed to complete the switch modification is contained in the switch kit, part number 19119236, shown in the parts information at the top of the recall bulletin. Technicians are contacting TAC to ask why the window switch...
Return and Repair Program - 06/19/2013
... The R&R Program form is included with Global Message G_0000167345, dated 6/2013. The specific part numbers associated with the program are included in the Global Message. All modules must be securely packaged with the completed R&R form inside...
June 2013 Recall Update - 06/19/2013
... shift cables that were involved in the recall were also sold to customers as a service replacement part. Those vehicles have been added to the recall population and require completion of the service procedure contained within the bulletin. Dealers are...
Claims Automated Response Entry System Telephone Line - 04/13/2012
... due to the launch of the CARES Online website, which replaces the CARES phone system. For the most part dealers have become accustomed to this new tool, making the telephone line unnecessary.New to the online tool? Access www.gmppcares.com to verify...
Service Workbench: Customer and Vehicle History - 06/30/2011
Part of the process of creating a job card, customer pay or warranty, is to review the vehicle information and service history. In GWM, the Service Workbench Menu & Toolkit is the go-to source for a wealth of information that enables service advisors ...
Warranty Parts Center - 06/08/2011
The WPC has recently issued a message regarding parts returned to the WPC that are improperly or inadequately packaged or the defect is not clearly marked on the returned component. The return process assists GM with better understanding and resolution...
2012 Volt - 06/30/2011
... June. The suggested retail price for the 2012 model is about $1000 less than the 2011 model due in part to a wider range of options and configurations available for sale nationally. Customers are now able to choose from a total of seven different option...
Labour Operation is not valid for Customer Complaint Code - 04/12/2011
We all know that the 3 C's are extremely important when properly documenting any claim, but there is another part of documentation that can lead to a more immediate rejection. There has been a recent trend of transaction rejects for improper or misused...
Safety Recall 11027 - 02/23/2011
... kits ordered for over the counter sale. GM has identified the dealers that purchased the suspect part numbers. The dealer is advised to search their parts sales database to determine the purchasers of those components and contact them advising them not...
Diesel Exhaust Fluid - 08/10/2010
... 2011 GMC Sierra 2500HF-3500HD provides a description of the vehicle's Diesel Exhaust Fluid system (part of the Exhaust Aftertreatment System). The fluid is used to meet 2010 emissions standards in the US for diesel equipped vehicles. Diesel Exhaust Fluid...
... or cracked, pistons and rings need replacing, rod bearing, tensioners and actuators. Its a lot of parts! I think he is changing some parts because he is in there and doesn't want the customer to have to come back and him have to tear the engine down...
0590052 - PDI RELATED ADD FLUIDS - 02/14/2017
... TOPPED THE DEF FLUID BEFORE HANDING IT TO THE CUSTOMER, AND WE USED ONE BOTTLE OF DEF FLUID. PART NUMBER 19286292. I PUT IT ON THE PARTS LINE WITH A QUANTITY OF ONE AND NOTHING ELSE. NO LABOR, BECAUSE OBVIOUSLY THE TECHS DONT GET PAID...
Re: Over The Counter Parts Warranty - 01/27/2016
I have a question about claiming and OTC Part Warranty. My former service director had me using his GMIN number for the service advisor and a service tech's number for the technician number, but who's numbers should I really be putting in those spaces....
Re: GM SMART CARE - 01/29/2016
Smart care 1 labor op 0600853 claim type ZSCT remove the tech time complain code 0021 Cause code 9094 remove parts and causal part in net put 35.00 and description I just put 2 yrs. Smart care 2 is $50 labor op 0600863
Re: Freight - 05/10/2016
So I know this is a super old post, but I have a similar query: can you claim part expedite cost and rental on the same job card? Reviewed the bulletin 99-0089-021 and I didn't see anything stating we could not. Could someone please clarify if this...
Re: CORE CHARGE - 02/15/2016
... of core that was on the transmission. This will probably have to be routed. I always put the part# and description of the core being returned. Hope this is helpful....
Re: Dealer Installed Parts Warranty Parameters and - 05/25/2016
... information, I called DBC. GM decided if the customer visited the dealership for installation of parts, it was GM's intent to stand behind their products. Parts warranties are 12/unlimited mileage. EXAMPLE: If the customer pays for a repair and it...
Limited Lifetime Parts Warranty Service Offer - 01/24/2013
GM has announced the $25 off, $250 Customer Pay Service Offer for New LLPW Parts. The offer may be used toward $250 or more of customer paid service at a Chevrolet, Buick, GMC and Cadillac dealerships, for a repair or service recommended or required by...
Hybrid Two-Mode High Voltage Battery - 10/08/2012
... shipping instructions and include worksheet B and the core return process. Both Hybrid Battery Part Restriction Worksheets (A&B) must be completed prior to contacting TAC. TAC will verify that the proper diagnosis has been performed and, if necessary,...
Bulletin 09-06-04-026D V8 Gasoline Engine Modifications - 11/05/2012
... to identify the presence of non-GM calibrations. The checks should be performed whenever a hard part failure is seen on internal engine, transmission, transfer case or rear axle components, and before disassembly, repair or replacement of an engine,...
Transport Mode - 12/18/2012
... brake pedal, then press and hold the start/stop button for 15 seconds. Turning this feature off is part of the PDI process. A warranty claim should not be submitted to disable or enable this feature. G_0000147300...
Update to Service Procedure - 08/30/2012
... kit is all that is necessary to correct the condition. The hose has not proven to be a necessary part of the repair. ...
OLH Best Practice - 04/12/2013
... potential debit of the entire repair if not compliant.For example:OLH for labour time to remove part of dash assembly to repair pinched wire. Authorizing 1.0 of OLH with authorization code E.John Smith, Service Mgr. 4/1/2013. ...
Exterior Labour Operations - 04/12/2013
Select exterior labour operations that are repaired by labour only (no part replacement is necessary), must be submitted with a ten digit alpha/numeric code in the labour dependency field of the transaction. The operations include: B4000 Â- front...
Chromed Aluminum Wheels - 04/12/2013
... is not covered under the vehicle new car warranty. Wheels that are returned to the Warranty Part Center (WPC) that exhibit damage from wheel cleaners will be charged back to the dealership. Pitted or spotted chrome wheels resulting from road chemicals,...
Recall 12180 and Calls to the TAC - 05/14/2013
... The answer: Everything needed to complete the switch modification is contained in the switch kit, part number 19119236, shown in the parts information at the top of the recall bulletin. Technicians are contacting TAC to ask why the window switch...
Return and Repair Program - 06/19/2013
... The R&R Program form is included with Global Message G_0000167345, dated 6/2013. The specific part numbers associated with the program are included in the Global Message. All modules must be securely packaged with the completed R&R form inside...
June 2013 Recall Update - 06/19/2013
... shift cables that were involved in the recall were also sold to customers as a service replacement part. Those vehicles have been added to the recall population and require completion of the service procedure contained within the bulletin. Dealers are...
Claims Automated Response Entry System Telephone Line - 04/13/2012
... due to the launch of the CARES Online website, which replaces the CARES phone system. For the most part dealers have become accustomed to this new tool, making the telephone line unnecessary.New to the online tool? Access www.gmppcares.com to verify...
Service Workbench: Customer and Vehicle History - 06/30/2011
Part of the process of creating a job card, customer pay or warranty, is to review the vehicle information and service history. In GWM, the Service Workbench Menu & Toolkit is the go-to source for a wealth of information that enables service advisors ...
Warranty Parts Center - 06/08/2011
The WPC has recently issued a message regarding parts returned to the WPC that are improperly or inadequately packaged or the defect is not clearly marked on the returned component. The return process assists GM with better understanding and resolution...
2012 Volt - 06/30/2011
... June. The suggested retail price for the 2012 model is about $1000 less than the 2011 model due in part to a wider range of options and configurations available for sale nationally. Customers are now able to choose from a total of seven different option...
Labour Operation is not valid for Customer Complaint Code - 04/12/2011
We all know that the 3 C's are extremely important when properly documenting any claim, but there is another part of documentation that can lead to a more immediate rejection. There has been a recent trend of transaction rejects for improper or misused...
Safety Recall 11027 - 02/23/2011
... kits ordered for over the counter sale. GM has identified the dealers that purchased the suspect part numbers. The dealer is advised to search their parts sales database to determine the purchasers of those components and contact them advising them not...
Diesel Exhaust Fluid - 08/10/2010
... 2011 GMC Sierra 2500HF-3500HD provides a description of the vehicle's Diesel Exhaust Fluid system (part of the Exhaust Aftertreatment System). The fluid is used to meet 2010 emissions standards in the US for diesel equipped vehicles. Diesel Exhaust Fluid...
Safety Recall 10023A and Stop Delivery Update: - 04/13/2010
... to the number of eligible days available for floor plan reimbursement due to the delay of part pre shipments. The recall affects certain 2010 Chevrolet Equinox and GMC Terrain vehicles. Involved vehicles may experience a sudden loss of power steering...
Rear Seat Belt Cross Buckle Design Layout - 02/04/2010
Bulletin 08-09-40-002A has been updated to add the 2010 model year and to include a seat belt part number. The bulletin has been issued to provide dealers and customers with the layout of the rear cross seat belt buckle design. The cross design was engineered...
Process Review: Recall 10038 - 12/24/2010
... processed without issue here are a few tips that may help:Make sure you include any required parts on the Job Card. Part number 89027403 is often left off of the repair and is required for operations V2276 and V2277.Installation of a "Second Design"...
Customer Satisfaction Recall 09237C - 08/10/2010
Product Enhancements - Part Information Revision: This recall has been updated to announce an extended expiration date. The program has been updated to include a revision to the Parts Information section. The service kit required for the repair on AWD...
Re: Transportation Damage Submissions - 02/06/2012
... Vehicle Damage prior to proceeding with repairs. *Carrier, carrier's insurance agent, or third part inspection company representatives CANNOT authorize or approve transportation repairs. Conversations with these representatives in no way should be...
Warranty Coverage - 08/04/2021
... however, circumstances when a maintenance component can be considered defective not worn out or part of the scheduled maintenance, and should be covered under the terms of the warranty. If a decision is made to claim a maintenance related repair as warranty,...
Authorizations and Attachments - 06/27/2023
... transaction examples that require an attachment when it is necessary to route a claim to the WSC. Part Warranty Transactions - Part warranty transactions (ZPTI and ZPTC) over $500 require GM authorization. When submitting the transaction, the job card...
Missed Revenue - Administrative Allowance - 08/28/2018
When it comes to revenue in your service department, every dollar counts. Warranty claims processing is a system of codes, additional steps and sometimes infrequent occurrences that involve other departments providing the right information, and because...
May 2015 Recall Update - 04/28/2015
... Ignition Switch/Ignition Lock Cylinder/Ignition Key-Keys for Life Program: The part information, service procedure, and warranty transaction information sections of the bulletin have been updated to reflect the Keys for Life Program. Special Coverage...
November 2013 Recall Update - 11/18/2013
... The most recent bulletin revision is to notify the dealer that the ECM is no longer on PQC part restriction and is available for order from GMCC&A.Noncompliance Recall 13158B-Intermittent Brake Lamp Illumination: The recall bulletin has been updated...
Reject of the Month - 10/24/2017
Error Code 803: The number of days and distance exceeds the vehicle warranty limits. Error Code 067: Part X is not a compatible part for labor code X. A dealership submitted a warranty transaction for a 2011 Chevrolet Silverado 2500 with 75,273 miles...
Updates to the Authorization Matrix - 05/22/2017
... repairs. The new comments are completely rewritten to state: “Any $ amount outside of the GM participation range provided by the Policy Evaluation Tool will require DMA/DMC approval via the Portal.” All policy repairs require this evaluation...
Battery Notes - 11/25/2020
... transaction must be submitted to GWM for the service agent net cost of the battery plus applicable parts handling allowance and replacement labor. The ACDelco battery short part number should be converted to a GMCCA long battery part number on...
Labor Operation Selection - 06/29/2021
... outlet hose were leaking and the technician states that both leaks are unique failures, one part did not cause the other to fail. Therefore, a line needs to be added to the job card to address the second defect. The line added is not considered an add...
Service Information: The LTG, Warranty Job Aid, and Bulletins/Documents - 10/26/2021
A big part of learning the ins-and-outs of warranty is knowing how to use the tools at your disposal. Learning how and when to use the available warranty tools can make a difference in the quality of claim submissions and possibly a reduction in errors...
Reject of the Month - March 2022 - 02/23/2022
... Labor Code 4029820. The owner of a 2017 Chevrolet Silverado brought their truck to the service department with a service engine soon light and service emissions message concerns as well as a recall. Repair line 1 addressed the SES light. The technician...
Forum - 06/22/2022
Parts & Accessories Warranty References: All new or remanufactured GM Parts and Accessories installed by the dealer under the NVLW, Emissions Warranty, or CBGC optional Extended Limited Warranty or 100% Policy are covered, parts and labor, for ...
Forum - 01/28/2022
I can tell you that the parts catalog now calls out single use parts with notes that they are such. I can also tell you that typically in SI service procedures the requirement for replacing TTY fasteners, seals and other items are specifically called...
Forum - 06/01/2023
... Roadside claims are excluded from the dongle device scan requirement. *Dealer Installed Part Warranty transactions require a dongle device scan. *Over the Counter Part Warranty transactions do not require a dongle device scan. *Mobile repairs that...
Year End Submission - 10/25/2023
... in the Authorization Code field for several of the reject codes, for example: 68 Causal Part & is not a compatible part for labor code &. N/A 69 Base labour hours for labour code & was reduced to GM labour file time. N/A In...
November 2023 Recall Update - 10/25/2023
... Mirror Incorrect: The recall bulletin has been revised to update the Mirror, Outside Rear View part number 86804773 to 86804771. The recall affects certain 2023 Cadillac CT4 vehicles. Customer Satisfaction Recall N222392960-04 Super Cruise and Surround...
Reject of the Month - January 2024 - 12/26/2023
... for ZPTI transaction type The owner of a 2015 GMC Sierra brought their vehicle to the service department for review of a check engine light. The technician performed diagnosis, noted several DTCs, and identified that the DEF tank could not build sufficient...
Reject of the Month - May 2023 - 04/25/2023
... for ZPDI (Pre-Delivery Inspection), ZTPT (Transportation) transactions, or over the counter part warranty transactions (ZPTC). Roadside Assistance/Cadillac Roadside claims are excluded and do not require a dongle device scan. Dealer Installed Part...
Updates to the Service Policies & Procedures Manual - 07/27/2022
... line, that are separately identifiable and labeled. All diagnosis time must be clocked prior to parts billed out on the job card. If OLH is required for diagnosis, it must be clocked prior to billing of parts as well. If your dealership has made the...
Service Information - 10/28/2022
The Labor Time Guide, Warranty Job Aid, and Bulletins/Documents: A big part of learning the ins and outs of warranty is knowing how to use the tools at your disposal. Learning how and when to use the available warranty tools can make a difference in the...
... to the number of eligible days available for floor plan reimbursement due to the delay of part pre shipments. The recall affects certain 2010 Chevrolet Equinox and GMC Terrain vehicles. Involved vehicles may experience a sudden loss of power steering...
Rear Seat Belt Cross Buckle Design Layout - 02/04/2010
Bulletin 08-09-40-002A has been updated to add the 2010 model year and to include a seat belt part number. The bulletin has been issued to provide dealers and customers with the layout of the rear cross seat belt buckle design. The cross design was engineered...
Process Review: Recall 10038 - 12/24/2010
... processed without issue here are a few tips that may help:Make sure you include any required parts on the Job Card. Part number 89027403 is often left off of the repair and is required for operations V2276 and V2277.Installation of a "Second Design"...
Customer Satisfaction Recall 09237C - 08/10/2010
Product Enhancements - Part Information Revision: This recall has been updated to announce an extended expiration date. The program has been updated to include a revision to the Parts Information section. The service kit required for the repair on AWD...
Re: Transportation Damage Submissions - 02/06/2012
... Vehicle Damage prior to proceeding with repairs. *Carrier, carrier's insurance agent, or third part inspection company representatives CANNOT authorize or approve transportation repairs. Conversations with these representatives in no way should be...
Warranty Coverage - 08/04/2021
... however, circumstances when a maintenance component can be considered defective not worn out or part of the scheduled maintenance, and should be covered under the terms of the warranty. If a decision is made to claim a maintenance related repair as warranty,...
Authorizations and Attachments - 06/27/2023
... transaction examples that require an attachment when it is necessary to route a claim to the WSC. Part Warranty Transactions - Part warranty transactions (ZPTI and ZPTC) over $500 require GM authorization. When submitting the transaction, the job card...
Missed Revenue - Administrative Allowance - 08/28/2018
When it comes to revenue in your service department, every dollar counts. Warranty claims processing is a system of codes, additional steps and sometimes infrequent occurrences that involve other departments providing the right information, and because...
May 2015 Recall Update - 04/28/2015
... Ignition Switch/Ignition Lock Cylinder/Ignition Key-Keys for Life Program: The part information, service procedure, and warranty transaction information sections of the bulletin have been updated to reflect the Keys for Life Program. Special Coverage...
November 2013 Recall Update - 11/18/2013
... The most recent bulletin revision is to notify the dealer that the ECM is no longer on PQC part restriction and is available for order from GMCC&A.Noncompliance Recall 13158B-Intermittent Brake Lamp Illumination: The recall bulletin has been updated...
Reject of the Month - 10/24/2017
Error Code 803: The number of days and distance exceeds the vehicle warranty limits. Error Code 067: Part X is not a compatible part for labor code X. A dealership submitted a warranty transaction for a 2011 Chevrolet Silverado 2500 with 75,273 miles...
Updates to the Authorization Matrix - 05/22/2017
... repairs. The new comments are completely rewritten to state: “Any $ amount outside of the GM participation range provided by the Policy Evaluation Tool will require DMA/DMC approval via the Portal.” All policy repairs require this evaluation...
Battery Notes - 11/25/2020
... transaction must be submitted to GWM for the service agent net cost of the battery plus applicable parts handling allowance and replacement labor. The ACDelco battery short part number should be converted to a GMCCA long battery part number on...
Labor Operation Selection - 06/29/2021
... outlet hose were leaking and the technician states that both leaks are unique failures, one part did not cause the other to fail. Therefore, a line needs to be added to the job card to address the second defect. The line added is not considered an add...
Service Information: The LTG, Warranty Job Aid, and Bulletins/Documents - 10/26/2021
A big part of learning the ins-and-outs of warranty is knowing how to use the tools at your disposal. Learning how and when to use the available warranty tools can make a difference in the quality of claim submissions and possibly a reduction in errors...
Reject of the Month - March 2022 - 02/23/2022
... Labor Code 4029820. The owner of a 2017 Chevrolet Silverado brought their truck to the service department with a service engine soon light and service emissions message concerns as well as a recall. Repair line 1 addressed the SES light. The technician...
Forum - 06/22/2022
Parts & Accessories Warranty References: All new or remanufactured GM Parts and Accessories installed by the dealer under the NVLW, Emissions Warranty, or CBGC optional Extended Limited Warranty or 100% Policy are covered, parts and labor, for ...
Forum - 01/28/2022
I can tell you that the parts catalog now calls out single use parts with notes that they are such. I can also tell you that typically in SI service procedures the requirement for replacing TTY fasteners, seals and other items are specifically called...
Forum - 06/01/2023
... Roadside claims are excluded from the dongle device scan requirement. *Dealer Installed Part Warranty transactions require a dongle device scan. *Over the Counter Part Warranty transactions do not require a dongle device scan. *Mobile repairs that...
Year End Submission - 10/25/2023
... in the Authorization Code field for several of the reject codes, for example: 68 Causal Part & is not a compatible part for labor code &. N/A 69 Base labour hours for labour code & was reduced to GM labour file time. N/A In...
November 2023 Recall Update - 10/25/2023
... Mirror Incorrect: The recall bulletin has been revised to update the Mirror, Outside Rear View part number 86804773 to 86804771. The recall affects certain 2023 Cadillac CT4 vehicles. Customer Satisfaction Recall N222392960-04 Super Cruise and Surround...
Reject of the Month - January 2024 - 12/26/2023
... for ZPTI transaction type The owner of a 2015 GMC Sierra brought their vehicle to the service department for review of a check engine light. The technician performed diagnosis, noted several DTCs, and identified that the DEF tank could not build sufficient...
Reject of the Month - May 2023 - 04/25/2023
... for ZPDI (Pre-Delivery Inspection), ZTPT (Transportation) transactions, or over the counter part warranty transactions (ZPTC). Roadside Assistance/Cadillac Roadside claims are excluded and do not require a dongle device scan. Dealer Installed Part...
Updates to the Service Policies & Procedures Manual - 07/27/2022
... line, that are separately identifiable and labeled. All diagnosis time must be clocked prior to parts billed out on the job card. If OLH is required for diagnosis, it must be clocked prior to billing of parts as well. If your dealership has made the...
Service Information - 10/28/2022
The Labor Time Guide, Warranty Job Aid, and Bulletins/Documents: A big part of learning the ins and outs of warranty is knowing how to use the tools at your disposal. Learning how and when to use the available warranty tools can make a difference in the...
Minimizing Rejected Transactions - 03/23/2023
... for OLH must be marked. In addition to a dealer’s 95/5 percentage, STS performance is also part of the requirement. Authorization code A (Policy) - Policy repair empowerment, along with regular warranty claims, is now up to $3,000.00. Keep...
Submitting a Transportation Transaction - 07/01/2014
Part 1: The process for submitting a transportation transaction differs from a regular warranty transaction. Transportation transactions use a different transaction type, ZTPT, and a complaint and cause code are not required. A damage code is used ...
Ignition Switch Recall & Courtesy Transportation - 05/09/2014
... transaction must be routed for review.Administration tips for rentals of 30 days or more due to part availability issues: - The rental agency may require new customer signed contracts for each 30 day rental period. - Job...
Required Operating Procedures - 01/28/2014
... Concern Results in Replacement of Component in Pairs: Combined left/right or front/rear repairs or part replacements are not normally necessary unless specifically indicated in a published repair procedure. In these cases, the published time will include...
Step It Up Accessory Program - 10/01/2013
... It Up Accessory Challenge. The promotion awards eligible Buick, Cadillac, Chevrolet and GMC retail participants with earnPower awards points when they order eligible LPO accessories on eligible 2014 vehicles during the program time period. Eligible vehicles...
Should a Second Owner Receive a Policy Repair? - 09/04/2013
... to the job card whenever it can't be verified how many owners the vehicle has had.Since a big part of the policy equation is loyalty, it doesn't make a lot of sense to spend policy dollars on second, third, and even fourth owners. However, if the purchase...
Summer Splash Accessory Promo - 07/30/2013
... new 2013/2014 model year Chevrolet, Cadillac, Buick, and GMC. The promo rewards eligible retail participants with earnPOWER rewards points when they sell non-LPO accessories on eligible vehicles.In order to be eligible for awards under the program, all...
Simplifying the Requirements for Technician Clock Time - 07/03/2013
... three repairs are complete. If there are interruptions during the repairs such as waiting for a part that is not immediately in stock or going to lunch, they must clock off. If they begin work on another vehicle, they must clock on that job card. The...
Global Warranty Management - 04/28/2015
... has a branded title. For example, if the recall or emission warranty calls for replacement of a part that is missing or damaged as a result of the reason for branding, or the repair cannot physically be performed, then the coverage should be denied."Dealers...
Remember These Labor Operations? - 06/02/2015
... are ten exterior-based repair labor operations in the Labor Time Guide that reflect labor only-no part replaced. These ten labor operations, when used, require specific information with the claim submission. The labor operations are as follows:1411232...
Keys for Life Program - 06/02/2015
... its current mileage. Each of the recall bulletins provide the appropriate key ring and service key part number based on the vehicle make/model and year. Specific labor operation numbers have been established for dealers to use when administering...
Labor Operations: Closest To - 06/30/2015
... get service management pre-approval. For help in finding a closest labor operation, use our Part Group to Labor Operation Guide under the Resources tab in our Warranty Community website. You simply need to get the Catalog Group number in EPIC or...
Electrical and Powertrain Reset - 10/23/2015
... to use in cases where a repair procedure is performed to a module that does not require the part to be replaced or the use of TIS service programming. They should not be used for setting a system configuration that is a customer preference. These labor...
Sublet Vendors - 10/23/2015
... description of repairs performed. This information must be attached to the job card and be a part of the vehicle history file.Do your sublet vendors' invoices comply with GM policy? Quite often sublet invoices are very basic, many times only containing...
Transportation Claim Fast Facts - 01/21/2015
... is to be performed within 3 working days from delivery to identify any concealed damage, incorrect part and/or invoice option, or option discrepancies. When the secondary inspection identifies concealed damage, complete a Letter of Notification (LON),...
Bulletin Updates - 01/21/2015
... result of an ACDelco battery failure: use labor code 0600048; transaction type ZPTI; all necessary parts (excluding the battery) in the parts field; all labor associated with the repairs (excluding battery replacement labor time) in the labor field;...
Parts - 03/26/2015
Take a walk through the service department and become aware of new/used parts and fluids on or near the technician's work stations. Is the department clean, neat, and free of parts/fluids? Or, are there piles of used parts stacked near the technician's...
The Value of a Warranty Administrator - 03/26/2015
... back. Even small dealerships need a well-trained warranty administrator, even if they are just a part time employee. There is simply too much to lose. ...
Ignition Switch Recall - 11/25/2014
... 23, 2014, and are listed on the manifest list. There is no special action on the dealer's part to initiate the gift card fulfillment process; dealer submission of the recall labour operation begins the process. Once the recall repairs have been...
Recalls Stressing You Out? - 11/25/2014
... of places that feel tight or loose, for a minute or two, imagine each deep breath flowing to that part of the body. Decompress: Place a warm heat wrap around your neck or shoulders for 10 minutes. Close your eyes and relax your face, neck, upper...
Customer Pay Service Offer - 11/25/2014
... or required by the vehicle Owner's Manual. Additionally, the eligible service must include a part covered by the Limited Lifetime Parts Warranty. The program is in effect from November 1, through December 31, 2014.Eligible LLPW components include...
Warranty Parts Turn-In - 12/21/2017
The latest on warranty and policy parts: Following a warranty repair, all parts are to be turned into the parts department by technicians for tagging, retention, and/or return. The requirement for the parts department to acknowledge receipt of warranty...
Pre-Delivery Dealer Installed Options - 12/01/2015
RPOParts for RPO's (Regular Production Options) are included in the loose ship bag within the interior or trunk of the vehicle. During the PDI process, the technician is instructed to access SI to obtain installation instructions within the Accessories...
Divisional Extended Protection Plan - 10/23/2015
... job card number, owner's concern, cause of failure, correction, cost of the repair, and factory part numbers. The Administrator will issue a reference number. The reference number, the protection plan number or last eight of the VIN must be documented...
Reject of the Month - 04/28/2016
... in the differential carrier. The technician disassembled the transmission to clean internal parts. The clutches and other hard parts were replaced. The tech did state that there was intermittent stalling in drive and reverse with the brake applied....
... for OLH must be marked. In addition to a dealer’s 95/5 percentage, STS performance is also part of the requirement. Authorization code A (Policy) - Policy repair empowerment, along with regular warranty claims, is now up to $3,000.00. Keep...
Submitting a Transportation Transaction - 07/01/2014
Part 1: The process for submitting a transportation transaction differs from a regular warranty transaction. Transportation transactions use a different transaction type, ZTPT, and a complaint and cause code are not required. A damage code is used ...
Ignition Switch Recall & Courtesy Transportation - 05/09/2014
... transaction must be routed for review.Administration tips for rentals of 30 days or more due to part availability issues: - The rental agency may require new customer signed contracts for each 30 day rental period. - Job...
Required Operating Procedures - 01/28/2014
... Concern Results in Replacement of Component in Pairs: Combined left/right or front/rear repairs or part replacements are not normally necessary unless specifically indicated in a published repair procedure. In these cases, the published time will include...
Step It Up Accessory Program - 10/01/2013
... It Up Accessory Challenge. The promotion awards eligible Buick, Cadillac, Chevrolet and GMC retail participants with earnPower awards points when they order eligible LPO accessories on eligible 2014 vehicles during the program time period. Eligible vehicles...
Should a Second Owner Receive a Policy Repair? - 09/04/2013
... to the job card whenever it can't be verified how many owners the vehicle has had.Since a big part of the policy equation is loyalty, it doesn't make a lot of sense to spend policy dollars on second, third, and even fourth owners. However, if the purchase...
Summer Splash Accessory Promo - 07/30/2013
... new 2013/2014 model year Chevrolet, Cadillac, Buick, and GMC. The promo rewards eligible retail participants with earnPOWER rewards points when they sell non-LPO accessories on eligible vehicles.In order to be eligible for awards under the program, all...
Simplifying the Requirements for Technician Clock Time - 07/03/2013
... three repairs are complete. If there are interruptions during the repairs such as waiting for a part that is not immediately in stock or going to lunch, they must clock off. If they begin work on another vehicle, they must clock on that job card. The...
Global Warranty Management - 04/28/2015
... has a branded title. For example, if the recall or emission warranty calls for replacement of a part that is missing or damaged as a result of the reason for branding, or the repair cannot physically be performed, then the coverage should be denied."Dealers...
Remember These Labor Operations? - 06/02/2015
... are ten exterior-based repair labor operations in the Labor Time Guide that reflect labor only-no part replaced. These ten labor operations, when used, require specific information with the claim submission. The labor operations are as follows:1411232...
Keys for Life Program - 06/02/2015
... its current mileage. Each of the recall bulletins provide the appropriate key ring and service key part number based on the vehicle make/model and year. Specific labor operation numbers have been established for dealers to use when administering...
Labor Operations: Closest To - 06/30/2015
... get service management pre-approval. For help in finding a closest labor operation, use our Part Group to Labor Operation Guide under the Resources tab in our Warranty Community website. You simply need to get the Catalog Group number in EPIC or...
Electrical and Powertrain Reset - 10/23/2015
... to use in cases where a repair procedure is performed to a module that does not require the part to be replaced or the use of TIS service programming. They should not be used for setting a system configuration that is a customer preference. These labor...
Sublet Vendors - 10/23/2015
... description of repairs performed. This information must be attached to the job card and be a part of the vehicle history file.Do your sublet vendors' invoices comply with GM policy? Quite often sublet invoices are very basic, many times only containing...
Transportation Claim Fast Facts - 01/21/2015
... is to be performed within 3 working days from delivery to identify any concealed damage, incorrect part and/or invoice option, or option discrepancies. When the secondary inspection identifies concealed damage, complete a Letter of Notification (LON),...
Bulletin Updates - 01/21/2015
... result of an ACDelco battery failure: use labor code 0600048; transaction type ZPTI; all necessary parts (excluding the battery) in the parts field; all labor associated with the repairs (excluding battery replacement labor time) in the labor field;...
Parts - 03/26/2015
Take a walk through the service department and become aware of new/used parts and fluids on or near the technician's work stations. Is the department clean, neat, and free of parts/fluids? Or, are there piles of used parts stacked near the technician's...
The Value of a Warranty Administrator - 03/26/2015
... back. Even small dealerships need a well-trained warranty administrator, even if they are just a part time employee. There is simply too much to lose. ...
Ignition Switch Recall - 11/25/2014
... 23, 2014, and are listed on the manifest list. There is no special action on the dealer's part to initiate the gift card fulfillment process; dealer submission of the recall labour operation begins the process. Once the recall repairs have been...
Recalls Stressing You Out? - 11/25/2014
... of places that feel tight or loose, for a minute or two, imagine each deep breath flowing to that part of the body. Decompress: Place a warm heat wrap around your neck or shoulders for 10 minutes. Close your eyes and relax your face, neck, upper...
Customer Pay Service Offer - 11/25/2014
... or required by the vehicle Owner's Manual. Additionally, the eligible service must include a part covered by the Limited Lifetime Parts Warranty. The program is in effect from November 1, through December 31, 2014.Eligible LLPW components include...
Warranty Parts Turn-In - 12/21/2017
The latest on warranty and policy parts: Following a warranty repair, all parts are to be turned into the parts department by technicians for tagging, retention, and/or return. The requirement for the parts department to acknowledge receipt of warranty...
Pre-Delivery Dealer Installed Options - 12/01/2015
RPOParts for RPO's (Regular Production Options) are included in the loose ship bag within the interior or trunk of the vehicle. During the PDI process, the technician is instructed to access SI to obtain installation instructions within the Accessories...
Divisional Extended Protection Plan - 10/23/2015
... job card number, owner's concern, cause of failure, correction, cost of the repair, and factory part numbers. The Administrator will issue a reference number. The reference number, the protection plan number or last eight of the VIN must be documented...
Reject of the Month - 04/28/2016
... in the differential carrier. The technician disassembled the transmission to clean internal parts. The clutches and other hard parts were replaced. The tech did state that there was intermittent stalling in drive and reverse with the brake applied....
Air Conditioning Repair Documentation - 06/27/2016
... card how much refrigerant they had to add to the system to get it to its capacity. In turn, the parts department must bill out the appropriate amount, typically in ounces or grams, using the corresponding refrigerant part number. If there is no refrigerant...
Product Field Action Bulletins - 06/27/2016
Product Field Action Bulletins: Have you noticed the new look of Product Field Action Bulletins? This new look is part of GM's effort to communize global business practices by aligning the North American region with the other four regions that will be...
Extended Protection Plans - 08/23/2016
... job card number, owner's concern, cause of failure, correction, cost of the repair, and factory part numbers. - The Administrator will issue a reference number. The reference number and the protection plan number, or last eight of the VIN, must be documented...
Reject of the Month - Reject code 074 - 10/26/2016
Straight Time Labor Hours Exceed the Allowance for Labor Code XXXXXXX.When labor time is not published for a particular vehicle/repair, Straight Time should be submitted in the base labor time field. This typically involves new models where a time study...
Reject of the Month - Error code 232 - 08/23/2016
... with labor operation 9900007. Two months later, the vehicle was back in the service department with a water pump leak concern. The technician diagnosed the leaking water pump, referenced the previous job card from June, and replaced the pump. Management...
A Few Facts about Special Coverage Adjustments - 08/23/2016
When GM establishes a special coverage adjustment program that will pay for all or part of the cost of certain repairs no longer covered by a vehicle's warranty period, they will notify dealers. They will also contact the owner of the vehicle by mailing...
Administrative Allowance - 10/26/2016
... card. Electronic Exchange: Exchange components are not billed out on the warranty job card as a part number and are not allowed the applicable parts markup. A $20 administrative allowance may be submitted in the net/administrative allowance field of...
Assembly Repair/Replacement - 03/28/2022
... to provide further clarity to assembly replacement requirements. Dealers must use service parts/kits released through GM CCA for component/assembly repairs. The following policies apply: Dealers not possessing the necessary essential special service...
Transaction Submission - 05/25/2022
... When submitting your claims manually in GWM, you have to type in all the required information. Part of that required information is the technician’s cause of failure and correction documentation. In the Job Card Closeout section, Article 6.2.4...
Chassis Parts Lifetime Warranty - 05/25/2022
Chassis parts are a group of several parts that carry a lifetime warranty, both ACDelco Gold/Professional and OE, when installed at a GM dealership or sold over the counter. This lifetime warranty is on the part only and is only applicable to the original...
8-Point Bulletin Review - 08/30/2021
... OLH for example, or prior to transaction submission or at the time of first rejection, Excess Part Amount for example. Confirm that the authorization timing is in line with the other time stamps on the job card (e.g. job card write up, technician time...
Authorization to Perform Repairs - 08/30/2021
... of fire, theft, or any cause beyond your control or for any delays caused by unavailability of parts or delays in part shipments by the supplier or transporter. Thereby grant you or your employees’ permission to operate the vehicle herein described...
Air Conditioning Tips & Reminders - 06/29/2021
... systems must be trained and certified by an EPA approved organization. Refrigerant details: The parts department must accurately charge out the correct refrigerant and PAG oil on the job card. R-1234yf should be billed out with corresponding...
Job Card Write-Up and Final Closeout - 05/26/2021
... is returning to finalize a repair started on a previous job card (started oil consumption test, part was ordered, etc.), the concern field should contain a reference to the previous job card number. Reminder: In cases where a part was ordered or if the...
February 2021 Recall Update - 01/27/2021
... Satisfaction Recall N202310850-02 Airbag Indicator Light Intermittent: The service procedure and part ordering information have been updated with the latest bulletin release. Certain 2021 Cadillac Escalade, Escalade ESV, Chevrolet Suburban, Tahoe, GMC...
Special Coverage Policy Repairs - 08/27/2019
... covered, mileage and time limitations, as well as repair instructions, labor operations, and part information. Notification letters are sent to all last known customers of record instructing them to contact their dealership to schedule a service appointment...
Air Conditioning Guidelines - 04/22/2019
... cannot be mixed and are not interchangeable with GM’s Universal R-134a PAG oil. The parts department must accurately charge out the correct refrigerant and PAG oil on the job card. R-1234yf should be billed out with corresponding part...
Dealer Self-Empowerment Extension - 01/28/2020
... Warranty News. The temporary warranty rental policy is still in effect as GM continues to return parts shipping to normal standards. GM has temporarily extended dealer self-empowerment on rentals due to part availability issues. Service management...
Air Conditioning Season - 04/23/2018
... cannot be mixed and are not interchangeable with GM’s Universal R-134a PAG oil. The parts department must accurately charge out the correct refrigerant and PAG oil on the job card. R-1234yf should be billed out with corresponding part...
Reject Reason - Data Analysis - 08/21/2018
... the failure as described within the 3 C’s; this also holds true for the selected causal part. The transaction search results details screen contains several blue highlighted links, including the VIN, the technician GMIN, and Attachments. Click...
The PRA Process - 11/21/2022
... job card can then be dispatched to a technician for further diagnosis, if necessary, or the needed part can be ordered. 2019 through the current model year Silverado 1500 & Sierra 1500 Upper and Lower Control Arms are two of the many components that...
May 2023 Recall Update - 04/25/2023
... bulletin has been revised to add the 2022 GMC Acadia to the recall population, include additional part numbers, and update to the warranty section to include labor time for the Acadia. The revision also includes detail on the required T50 impact Torx...
Forum - 01/26/2024
... does not indicate that PRA restriction is for cosmetic issues only, it says if you are replacing a part you have to get approval. The only exception I am aware of is if you are doing an out of warranty policy repair, then you don't need it. It is always...
What Would You Do? - 02/24 - 01/29/2024
The customer concern statement on the part warranty transaction noted that a 2012 Chevrolet Silverado with 145,528 miles was brought into the dealership on a tow truck. The technician noted that the engine required replacement due to a bad crankshaft...
Forum - 03/22/2024
You aren't getting shorted, your parts department is not billing parts out correctly. It is a constant struggle. As Helen said it can be because the line was written COD then changed. I think you said you are on CDK it is notorious for this. What happens...
... card how much refrigerant they had to add to the system to get it to its capacity. In turn, the parts department must bill out the appropriate amount, typically in ounces or grams, using the corresponding refrigerant part number. If there is no refrigerant...
Product Field Action Bulletins - 06/27/2016
Product Field Action Bulletins: Have you noticed the new look of Product Field Action Bulletins? This new look is part of GM's effort to communize global business practices by aligning the North American region with the other four regions that will be...
Extended Protection Plans - 08/23/2016
... job card number, owner's concern, cause of failure, correction, cost of the repair, and factory part numbers. - The Administrator will issue a reference number. The reference number and the protection plan number, or last eight of the VIN, must be documented...
Reject of the Month - Reject code 074 - 10/26/2016
Straight Time Labor Hours Exceed the Allowance for Labor Code XXXXXXX.When labor time is not published for a particular vehicle/repair, Straight Time should be submitted in the base labor time field. This typically involves new models where a time study...
Reject of the Month - Error code 232 - 08/23/2016
... with labor operation 9900007. Two months later, the vehicle was back in the service department with a water pump leak concern. The technician diagnosed the leaking water pump, referenced the previous job card from June, and replaced the pump. Management...
A Few Facts about Special Coverage Adjustments - 08/23/2016
When GM establishes a special coverage adjustment program that will pay for all or part of the cost of certain repairs no longer covered by a vehicle's warranty period, they will notify dealers. They will also contact the owner of the vehicle by mailing...
Administrative Allowance - 10/26/2016
... card. Electronic Exchange: Exchange components are not billed out on the warranty job card as a part number and are not allowed the applicable parts markup. A $20 administrative allowance may be submitted in the net/administrative allowance field of...
Assembly Repair/Replacement - 03/28/2022
... to provide further clarity to assembly replacement requirements. Dealers must use service parts/kits released through GM CCA for component/assembly repairs. The following policies apply: Dealers not possessing the necessary essential special service...
Transaction Submission - 05/25/2022
... When submitting your claims manually in GWM, you have to type in all the required information. Part of that required information is the technician’s cause of failure and correction documentation. In the Job Card Closeout section, Article 6.2.4...
Chassis Parts Lifetime Warranty - 05/25/2022
Chassis parts are a group of several parts that carry a lifetime warranty, both ACDelco Gold/Professional and OE, when installed at a GM dealership or sold over the counter. This lifetime warranty is on the part only and is only applicable to the original...
8-Point Bulletin Review - 08/30/2021
... OLH for example, or prior to transaction submission or at the time of first rejection, Excess Part Amount for example. Confirm that the authorization timing is in line with the other time stamps on the job card (e.g. job card write up, technician time...
Authorization to Perform Repairs - 08/30/2021
... of fire, theft, or any cause beyond your control or for any delays caused by unavailability of parts or delays in part shipments by the supplier or transporter. Thereby grant you or your employees’ permission to operate the vehicle herein described...
Air Conditioning Tips & Reminders - 06/29/2021
... systems must be trained and certified by an EPA approved organization. Refrigerant details: The parts department must accurately charge out the correct refrigerant and PAG oil on the job card. R-1234yf should be billed out with corresponding...
Job Card Write-Up and Final Closeout - 05/26/2021
... is returning to finalize a repair started on a previous job card (started oil consumption test, part was ordered, etc.), the concern field should contain a reference to the previous job card number. Reminder: In cases where a part was ordered or if the...
February 2021 Recall Update - 01/27/2021
... Satisfaction Recall N202310850-02 Airbag Indicator Light Intermittent: The service procedure and part ordering information have been updated with the latest bulletin release. Certain 2021 Cadillac Escalade, Escalade ESV, Chevrolet Suburban, Tahoe, GMC...
Special Coverage Policy Repairs - 08/27/2019
... covered, mileage and time limitations, as well as repair instructions, labor operations, and part information. Notification letters are sent to all last known customers of record instructing them to contact their dealership to schedule a service appointment...
Air Conditioning Guidelines - 04/22/2019
... cannot be mixed and are not interchangeable with GM’s Universal R-134a PAG oil. The parts department must accurately charge out the correct refrigerant and PAG oil on the job card. R-1234yf should be billed out with corresponding part...
Dealer Self-Empowerment Extension - 01/28/2020
... Warranty News. The temporary warranty rental policy is still in effect as GM continues to return parts shipping to normal standards. GM has temporarily extended dealer self-empowerment on rentals due to part availability issues. Service management...
Air Conditioning Season - 04/23/2018
... cannot be mixed and are not interchangeable with GM’s Universal R-134a PAG oil. The parts department must accurately charge out the correct refrigerant and PAG oil on the job card. R-1234yf should be billed out with corresponding part...
Reject Reason - Data Analysis - 08/21/2018
... the failure as described within the 3 C’s; this also holds true for the selected causal part. The transaction search results details screen contains several blue highlighted links, including the VIN, the technician GMIN, and Attachments. Click...
The PRA Process - 11/21/2022
... job card can then be dispatched to a technician for further diagnosis, if necessary, or the needed part can be ordered. 2019 through the current model year Silverado 1500 & Sierra 1500 Upper and Lower Control Arms are two of the many components that...
May 2023 Recall Update - 04/25/2023
... bulletin has been revised to add the 2022 GMC Acadia to the recall population, include additional part numbers, and update to the warranty section to include labor time for the Acadia. The revision also includes detail on the required T50 impact Torx...
Forum - 01/26/2024
... does not indicate that PRA restriction is for cosmetic issues only, it says if you are replacing a part you have to get approval. The only exception I am aware of is if you are doing an out of warranty policy repair, then you don't need it. It is always...
What Would You Do? - 02/24 - 01/29/2024
The customer concern statement on the part warranty transaction noted that a 2012 Chevrolet Silverado with 145,528 miles was brought into the dealership on a tow truck. The technician noted that the engine required replacement due to a bad crankshaft...
Forum - 03/22/2024
You aren't getting shorted, your parts department is not billing parts out correctly. It is a constant struggle. As Helen said it can be because the line was written COD then changed. I think you said you are on CDK it is notorious for this. What happens...
Dongle Device Scans - 06/26/2023
... Medium Duty trucks, and Chevrolet City Express. Dongle device scan required: Dealer Installed Part Warranty transactions. Mobile repairs that result in a warranty transaction. In the situation where a vehicle shows up with a dead battery and cannot be...
Forum - 06/15/2023
... are not reading the steps and doing what they want. You have to have a set up and program for one part of it and that is the step that most miss. I have 3 different techs and all three are getting rejects, if you look at the time they clock as well that...
Forum - 05/10/2023
... but I can see them giving you a break since it is technically not added work but a line for a bad part that was installed on an original line to the invoice. That being said, I have no idea why they would even care if you have the add line box checked...
Forum - 04/27/2023
... cannot be charged to OLH, Diagnostic, or Straight Time. Normal road test to verify repairs are part of Strategy-Based Diagnostics and are not eligible for OLH unless the extenuating circumstance is documented and approved by service management. ...
Forum - 05/08/2023
It looks like your part number might fall under AC Delco advantage Chassis parts which are only 12 months. Take a look in the Warranty resource center, click on Programs and claim submissions, then under "Parts and Accessory Warranties" click on...
Forum - 11/08/2023
... after the programming there was still an issue and found that the module had failed. Of course the part has to be ordered. Now I know that the diag will go with the module replacement repair order but would you all claim the programming on this first...
Forum - 01/12/2024
Kristen, I am hearing some issues in the field for job cards that were opened in December but the parts were delayed until after the first. The ones I am aware of are exchange EV Batteries. I have my newsletter but haven't look at it. Has anyone considered...
What Would You Do? - 09/23 - 08/29/2023
... job card was closed with the labor operation for the turbine shaft seal replacement and all parts associated with the repair. Service management opened a new job card to account for the transmission replacement. The technician replaced the transmission...
What Would You Do - 02/22 - 01/27/2022
The owner of a 2016 Chevrolet Silverado visited their local service department with an inoperative fuel gauge concern. The diagnosing technician confirmed the issue and found several fail codes in history and one current code. The current DTC is P2636,...
Forum - 04/29/2022
... have to have olh indicators next to time to justify olh requested copy of prior jc to justify part replacement ...
Forum - 05/24/2022
... cannot find it. I'll keep looking but if you want to give us the last 8, also you might try having parts look it up and use the job aid to search by VIN and part number. I would use the sensor opcode with partial time based on punch. (if you can fin...
Forum - 06/13/2022
... GM will or will not pay to remove and install a non-GM component in order to access a failed GM part. I've searched the current P&P, Service Policy Manual, and any bulletin. It's not clearly stated. Example: Non-GM tonneau cover or a camper shell...
Forum - 10/20/2022
... pay the tech the base time for inspecting to make sure the vehicle is in the proper condition. The part that interests me is that if this vehicle has them in place why is the recall open on it? If you don't feel good about that you could use the CAM-03...
Transportation code issue - 12/23/2022
... this in writing. From what i hear this appears to be more than just a simple mistake on the part of the driver as apparently there are lots of these so called "mistakes" happening and the end result is the dealer now stands not to get paid. ...
When to do separate claims? - 01/20/2023
... cat exhaust pipes needed to be replaced due to cracks on the weld causing exhaust leaks. This is part of a bulletin-PIP5681. Tech is telling me these are separate issues. I was thinking to claim the cat under the cat converter replacement LOP and then...
What Would You Do? - 02/23 - 01/24/2023
... The review comments stated that the claim appeared to be for a second replacement of the same part on the same job card.How should the warranty administrator address the reject?...
21-NA-139 - 03/10/2023
... have a question on this bulletin. It states the opcode is to inspect, not replace. But then the part number is supplied. Would replacement go on another line using the appropriate replacement opcode and time from the LTG? OR, would OLH be used to replace...
Forum - 02/15/2019
Hi joehbus2! The Emissions Warranty Part Lists (by model year) are available in the Warranty Resource Center under the Vehicle Warranty Information tab (see screen shot below). Emission Control Systems Warranty and Emission Warranty Parts Lists are also available...
Forum - 12/03/2018
... a flush and flow test is necessary to perform a thorough repair. While it is part of the job card documentation (3 C's) it is no longer entered in the labor dependency field of the transaction. ...
Forum - 08/28/2018
... we write off A LOT LESS and the job cards overall are done properly. That alone was a big part of my leverage for getting the 1% commission. We also have a monthly service meeting with all of the writers, techs, DBC and my service manager...
Forum - 09/25/2018
... these updates and contests helps to keep them in the loop and hopefully helps them feel more a part of the business overall....
Forum - 08/27/2019
The job card must contain time punch documentation due to the part warranty. All standard warranty and policy repair time must be documented on the technician's time ticket by job card. (P&P Article 3.2.8) As a best practice, encourage technician...
Forum - 10/01/2019
Refer to P&P Article 2.15 Warranty Parts Expediting GM Part(s) obtained from another local GM service agent: GM will reimburse the difference between the Service Agent net price and the actual cost, up to the trade price. If no trade price is...
Forum - 04/02/2019
Hi jblox! My opinion would be to associate the allowance with the department(s) that performed/addressed the task. For example, a customer reimbursement is typically performed by the service department, whereas a WPC part return request...
Forum - 04/10/2019
... over the counter and then if it fails and is repaired by a dealer or independent shop it covers parts and labor. 1. Parts and labor warranty when installed by a GM Dealer or qualified installing Independent Service Center (ISC). 2. Parts and labor warranty...
... Medium Duty trucks, and Chevrolet City Express. Dongle device scan required: Dealer Installed Part Warranty transactions. Mobile repairs that result in a warranty transaction. In the situation where a vehicle shows up with a dead battery and cannot be...
Forum - 06/15/2023
... are not reading the steps and doing what they want. You have to have a set up and program for one part of it and that is the step that most miss. I have 3 different techs and all three are getting rejects, if you look at the time they clock as well that...
Forum - 05/10/2023
... but I can see them giving you a break since it is technically not added work but a line for a bad part that was installed on an original line to the invoice. That being said, I have no idea why they would even care if you have the add line box checked...
Forum - 04/27/2023
... cannot be charged to OLH, Diagnostic, or Straight Time. Normal road test to verify repairs are part of Strategy-Based Diagnostics and are not eligible for OLH unless the extenuating circumstance is documented and approved by service management. ...
Forum - 05/08/2023
It looks like your part number might fall under AC Delco advantage Chassis parts which are only 12 months. Take a look in the Warranty resource center, click on Programs and claim submissions, then under "Parts and Accessory Warranties" click on...
Forum - 11/08/2023
... after the programming there was still an issue and found that the module had failed. Of course the part has to be ordered. Now I know that the diag will go with the module replacement repair order but would you all claim the programming on this first...
Forum - 01/12/2024
Kristen, I am hearing some issues in the field for job cards that were opened in December but the parts were delayed until after the first. The ones I am aware of are exchange EV Batteries. I have my newsletter but haven't look at it. Has anyone considered...
What Would You Do? - 09/23 - 08/29/2023
... job card was closed with the labor operation for the turbine shaft seal replacement and all parts associated with the repair. Service management opened a new job card to account for the transmission replacement. The technician replaced the transmission...
What Would You Do - 02/22 - 01/27/2022
The owner of a 2016 Chevrolet Silverado visited their local service department with an inoperative fuel gauge concern. The diagnosing technician confirmed the issue and found several fail codes in history and one current code. The current DTC is P2636,...
Forum - 04/29/2022
... have to have olh indicators next to time to justify olh requested copy of prior jc to justify part replacement ...
Forum - 05/24/2022
... cannot find it. I'll keep looking but if you want to give us the last 8, also you might try having parts look it up and use the job aid to search by VIN and part number. I would use the sensor opcode with partial time based on punch. (if you can fin...
Forum - 06/13/2022
... GM will or will not pay to remove and install a non-GM component in order to access a failed GM part. I've searched the current P&P, Service Policy Manual, and any bulletin. It's not clearly stated. Example: Non-GM tonneau cover or a camper shell...
Forum - 10/20/2022
... pay the tech the base time for inspecting to make sure the vehicle is in the proper condition. The part that interests me is that if this vehicle has them in place why is the recall open on it? If you don't feel good about that you could use the CAM-03...
Transportation code issue - 12/23/2022
... this in writing. From what i hear this appears to be more than just a simple mistake on the part of the driver as apparently there are lots of these so called "mistakes" happening and the end result is the dealer now stands not to get paid. ...
When to do separate claims? - 01/20/2023
... cat exhaust pipes needed to be replaced due to cracks on the weld causing exhaust leaks. This is part of a bulletin-PIP5681. Tech is telling me these are separate issues. I was thinking to claim the cat under the cat converter replacement LOP and then...
What Would You Do? - 02/23 - 01/24/2023
... The review comments stated that the claim appeared to be for a second replacement of the same part on the same job card.How should the warranty administrator address the reject?...
21-NA-139 - 03/10/2023
... have a question on this bulletin. It states the opcode is to inspect, not replace. But then the part number is supplied. Would replacement go on another line using the appropriate replacement opcode and time from the LTG? OR, would OLH be used to replace...
Forum - 02/15/2019
Hi joehbus2! The Emissions Warranty Part Lists (by model year) are available in the Warranty Resource Center under the Vehicle Warranty Information tab (see screen shot below). Emission Control Systems Warranty and Emission Warranty Parts Lists are also available...
Forum - 12/03/2018
... a flush and flow test is necessary to perform a thorough repair. While it is part of the job card documentation (3 C's) it is no longer entered in the labor dependency field of the transaction. ...
Forum - 08/28/2018
... we write off A LOT LESS and the job cards overall are done properly. That alone was a big part of my leverage for getting the 1% commission. We also have a monthly service meeting with all of the writers, techs, DBC and my service manager...
Forum - 09/25/2018
... these updates and contests helps to keep them in the loop and hopefully helps them feel more a part of the business overall....
Forum - 08/27/2019
The job card must contain time punch documentation due to the part warranty. All standard warranty and policy repair time must be documented on the technician's time ticket by job card. (P&P Article 3.2.8) As a best practice, encourage technician...
Forum - 10/01/2019
Refer to P&P Article 2.15 Warranty Parts Expediting GM Part(s) obtained from another local GM service agent: GM will reimburse the difference between the Service Agent net price and the actual cost, up to the trade price. If no trade price is...
Forum - 04/02/2019
Hi jblox! My opinion would be to associate the allowance with the department(s) that performed/addressed the task. For example, a customer reimbursement is typically performed by the service department, whereas a WPC part return request...
Forum - 04/10/2019
... over the counter and then if it fails and is repaired by a dealer or independent shop it covers parts and labor. 1. Parts and labor warranty when installed by a GM Dealer or qualified installing Independent Service Center (ISC). 2. Parts and labor warranty...
Forum - 06/28/2019
... was happening. Repairs were made of replacing AFM lifters on right hand bank among other related parts needed for this repair. Test drove vehicle. Condition did not duplicate. Customer picked up vehicle. 2 days later customer called back VERY unhappy...
Forum - 07/17/2019
... in my dependency field. Some time back I got some chargebacks but I figured them out for the most part. How many of these are you seeing? BTW something I just read said to put in the "last" code, which is usually a final setup. I have been having luck...
Forum - 12/13/2021
... not. The only things I really have set in a cheatbook are things such as manually entered part #'s & per unit prices that are not easily found...
Forum - 07/31/2021
Most of these are not ST anymore. Put your VIN in SI and use the Warranty Job Aid and put your lifter part number in. That should get you the actual times. SI is doing something right now that is very confusing. As they establish times they are not removing...
What Would You Do - 08/21 - 07/27/2021
... out. Should the warranty administrator proceed with claiming the test drive with this repair?The parts department included a miscellaneous charge for sealer in the parts list for a claim for tire resealing. Should the sealer be handled as a shop supply...
Forum - 06/18/2021
... time based off the info already gathered. With that being said, it does not apply when it is only PART of an issue. I would then analyze if there were more than 1 failure that needs to be separated accordingly. You will run into cases where customer...
Forum - 12/30/2020
Thanks for this info. I have 2 claims like this so going to submit them with the canister and the other parts under OLH. Although I do have one question. It is the canister that is the one that caused the failure. Is it not the valve that sticks...
What Would You Do - 03/21 - 02/25/2021
A vehicle came into the service department in August to have an open recall performed. The recall addressed rear window defroster thermal events on vehicles equipped with a power sliding rear window. Certain vehicles may have areas of high electrical...
Forum - 02/15/2021
... on the restricted list then use the base opcode. Remember a TSB is a diagnostic tool for the most part, it helps the tech find the issue and can identify a specific fix. I don't recall ever having an issue submitting something like that. ...
Forum - 05/06/2021
... old ticket and file it with the new one. I understand that this will require some effort on the part of the advisor and tech, but they will just have to suck it up. :) ...
What Would You Do - 06/21 - 05/26/2021
... was test driven to confirm that the concern had been resolved.Service management authorized for Parts Excessive for premature tire wear due to the ball joint failure (loose/worn). Other Labor Hours was also approved by management for the tire replacement. The...
Forum - 04/06/2021
... written. The technicians here are pretty good about narrowing the metal contamination down to the part. If they don't have it written, I do go back and ask them. They can usually make an educated guess. And I reflect that in the notes, "Most likely." It's...
Forum - 03/17/2021
... they are like "it was internal". I give it back to them for more specific information like what part caused it and they act like I'm over expecting what is needed in the notes. They just don't get it. They so need to have a warranty class for techs. Thanks...
What Would You Do - 04/21 - 03/22/2021
On February 18, 2021 a 2019 Chevrolet Silverado 3500 truck was in the service department with a concern that the vehicle was slow to start and it was necessary to boost. The technician tested the battery with the GR8 tester and documented that the battery...
Forum - 08/31/2020
Hi bode! When the part quantity exceeds 99, the remaining quantity is entered in miscellaneous net, as you mentioned. (priced at $1.50/10 grams). What amount is entered in the Miscellaneous Net field on your transaction? Watch our online training...
Forum - 04/17/2020
... ask it back if claim is NOT paid yet. All it says is that the claim can be debited and so on if part not received, unless I am missing it somewhere?? I also went into the parts return status on Global and pulled last 3 months and the repair order was...
What Would You Do - 02/20 - 01/29/2020
... that the converter would be a covered component. The repairing technician determined that part number 25197217 Manifold Assembly-Exhaust (with 3 Way Catalytic Converter) was necessary to address the vehicle failure. Labor operation 4052410...
Forum - 02/03/2020
... when running straight time to be sure and isolate the punch where they removed and replaced the part. Anything else would be submitted as other hours with an explanation for review by WSC. While JL is a great resource sometimes something new will catch...
Forum - 01/17/2020
... it during write up along with the current mileage. That is who should be doing it because it is part of the presentation to the client. If it is too high the advisor should "advise" them to come back later, if it is too low they should be "advising"...
Forum - 01/17/2020
PET should be based on exchange unit with no parts price and net item $45.00 NIA. Customer participation would be whatever is on the PET. If you processed this as warranty anything and billed the part it is incorrect.
Electronic Exchange - 12/22/2023
When your technicians need parts to repair a vehicle they are working on, they head to the parts department. Hopefully those parts are in stock, but sometimes they must be ordered. There are some parts, however, that can't be ordered the way most parts...
LOCATING OP CODE - 12/03/2007
TRYING TO CODE FOR: REPLACEMENT OF "ACCELERATOR PEDAL POSITION SENSOR" WITH CRANKSHAFT POSITION RELEARN..... UNABLE TO LOCATE AN OP CODE !!!! WHAT ELSE COULD IT BE CALLED ?? 2006 CHEV COLORADO VIN#1GCCS148968113646 PART #10376526
GM Windshields - 09/19/2007
... district manager's authorization is required for windshield claims with a non-branded windshield part number. It does not say that it "voids" the warranty. What warranty does it void? The warranty on the windshield, or the warranty on the vehicle?? ...
Forum - 09/19/2007
We claim 1 qt of Optikleen washer fluid on every PDI. Part number is 1051515 and right now I am submitting it for 4.75 and it pays fine. Remember to use claim type I, complaint code MG and fail code 99. I am not sure on how far back you can go. I just...
SSR Labor Operation - 01/23/2008
GM Part Number: 15099844 PLATE ASM-R/CMPT LID LK CYL LAT Did not find match in our system or on DealerWorld...may be necessary to use a closest to operation.
... was happening. Repairs were made of replacing AFM lifters on right hand bank among other related parts needed for this repair. Test drove vehicle. Condition did not duplicate. Customer picked up vehicle. 2 days later customer called back VERY unhappy...
Forum - 07/17/2019
... in my dependency field. Some time back I got some chargebacks but I figured them out for the most part. How many of these are you seeing? BTW something I just read said to put in the "last" code, which is usually a final setup. I have been having luck...
Forum - 12/13/2021
... not. The only things I really have set in a cheatbook are things such as manually entered part #'s & per unit prices that are not easily found...
Forum - 07/31/2021
Most of these are not ST anymore. Put your VIN in SI and use the Warranty Job Aid and put your lifter part number in. That should get you the actual times. SI is doing something right now that is very confusing. As they establish times they are not removing...
What Would You Do - 08/21 - 07/27/2021
... out. Should the warranty administrator proceed with claiming the test drive with this repair?The parts department included a miscellaneous charge for sealer in the parts list for a claim for tire resealing. Should the sealer be handled as a shop supply...
Forum - 06/18/2021
... time based off the info already gathered. With that being said, it does not apply when it is only PART of an issue. I would then analyze if there were more than 1 failure that needs to be separated accordingly. You will run into cases where customer...
Forum - 12/30/2020
Thanks for this info. I have 2 claims like this so going to submit them with the canister and the other parts under OLH. Although I do have one question. It is the canister that is the one that caused the failure. Is it not the valve that sticks...
What Would You Do - 03/21 - 02/25/2021
A vehicle came into the service department in August to have an open recall performed. The recall addressed rear window defroster thermal events on vehicles equipped with a power sliding rear window. Certain vehicles may have areas of high electrical...
Forum - 02/15/2021
... on the restricted list then use the base opcode. Remember a TSB is a diagnostic tool for the most part, it helps the tech find the issue and can identify a specific fix. I don't recall ever having an issue submitting something like that. ...
Forum - 05/06/2021
... old ticket and file it with the new one. I understand that this will require some effort on the part of the advisor and tech, but they will just have to suck it up. :) ...
What Would You Do - 06/21 - 05/26/2021
... was test driven to confirm that the concern had been resolved.Service management authorized for Parts Excessive for premature tire wear due to the ball joint failure (loose/worn). Other Labor Hours was also approved by management for the tire replacement. The...
Forum - 04/06/2021
... written. The technicians here are pretty good about narrowing the metal contamination down to the part. If they don't have it written, I do go back and ask them. They can usually make an educated guess. And I reflect that in the notes, "Most likely." It's...
Forum - 03/17/2021
... they are like "it was internal". I give it back to them for more specific information like what part caused it and they act like I'm over expecting what is needed in the notes. They just don't get it. They so need to have a warranty class for techs. Thanks...
What Would You Do - 04/21 - 03/22/2021
On February 18, 2021 a 2019 Chevrolet Silverado 3500 truck was in the service department with a concern that the vehicle was slow to start and it was necessary to boost. The technician tested the battery with the GR8 tester and documented that the battery...
Forum - 08/31/2020
Hi bode! When the part quantity exceeds 99, the remaining quantity is entered in miscellaneous net, as you mentioned. (priced at $1.50/10 grams). What amount is entered in the Miscellaneous Net field on your transaction? Watch our online training...
Forum - 04/17/2020
... ask it back if claim is NOT paid yet. All it says is that the claim can be debited and so on if part not received, unless I am missing it somewhere?? I also went into the parts return status on Global and pulled last 3 months and the repair order was...
What Would You Do - 02/20 - 01/29/2020
... that the converter would be a covered component. The repairing technician determined that part number 25197217 Manifold Assembly-Exhaust (with 3 Way Catalytic Converter) was necessary to address the vehicle failure. Labor operation 4052410...
Forum - 02/03/2020
... when running straight time to be sure and isolate the punch where they removed and replaced the part. Anything else would be submitted as other hours with an explanation for review by WSC. While JL is a great resource sometimes something new will catch...
Forum - 01/17/2020
... it during write up along with the current mileage. That is who should be doing it because it is part of the presentation to the client. If it is too high the advisor should "advise" them to come back later, if it is too low they should be "advising"...
Forum - 01/17/2020
PET should be based on exchange unit with no parts price and net item $45.00 NIA. Customer participation would be whatever is on the PET. If you processed this as warranty anything and billed the part it is incorrect.
Electronic Exchange - 12/22/2023
When your technicians need parts to repair a vehicle they are working on, they head to the parts department. Hopefully those parts are in stock, but sometimes they must be ordered. There are some parts, however, that can't be ordered the way most parts...
LOCATING OP CODE - 12/03/2007
TRYING TO CODE FOR: REPLACEMENT OF "ACCELERATOR PEDAL POSITION SENSOR" WITH CRANKSHAFT POSITION RELEARN..... UNABLE TO LOCATE AN OP CODE !!!! WHAT ELSE COULD IT BE CALLED ?? 2006 CHEV COLORADO VIN#1GCCS148968113646 PART #10376526
GM Windshields - 09/19/2007
... district manager's authorization is required for windshield claims with a non-branded windshield part number. It does not say that it "voids" the warranty. What warranty does it void? The warranty on the windshield, or the warranty on the vehicle?? ...
Forum - 09/19/2007
We claim 1 qt of Optikleen washer fluid on every PDI. Part number is 1051515 and right now I am submitting it for 4.75 and it pays fine. Remember to use claim type I, complaint code MG and fail code 99. I am not sure on how far back you can go. I just...
SSR Labor Operation - 01/23/2008
GM Part Number: 15099844 PLATE ASM-R/CMPT LID LK CYL LAT Did not find match in our system or on DealerWorld...may be necessary to use a closest to operation.
NEED AN OP CODE - 01/10/2008
08 CHEV SILVERADO. PART#17801890. VIN:2GCEK13MX81108484 CLAIM TYPE B~ TUBE STEP. IN WARRANTY WIZARD THE ONLY THING I CAN COME CLOSE TO IS: ASSIST STEP MOTOR REPLACEMENT (N3370)AND ASSIST STEP CONTROLLER REPLACEMENT.(N5525). ANY HELP WOULD BE GREAT! THANKS,...
Re: ENGINE CRADLE MOUNT (OP CODE ??) - 03/21/2008
J1500 (ENGINE CODES C FOR V-8 OR 7 AND T FOR V-6) J1506 (ENGINE CODES 1, 8, K, N, 2, 4) CHECK THE LABOR OP PARTS REFERENCE GUIDE WHICH SOMETIMES GIVES LABOR OPS FOR SPECIFIC PART GROUPS
POWER RELEASE LIFTGATE LATCH - 03/10/2008
2006 HHR -- VIN#3GNDA13D96S511024 I AM LOOKING FOR A OP CODE FOR PT#13502697/LOCK, CHECKED PART GRP TO LABOR OP GUIDE, CHECKED EPIC "SAYS IT IS A - POWER RELEASE LIFTGATE LATCH ASSY !!! THANKS FOR ANY SUGGESTIONS !!
Junction Block - 03/03/2008
GM Part Number: 15870408 BLOCK ASM-ENG WRG HARN JUNC Based on vehicle application, use 'closest to' operation: Harness, Wiring - Engine Complete - Replace OPERATION NUMBER: N6970
IDLER PULLEY LABOR OP ??? - 11/07/2008
... FOR THIS ENGINE CODE...CHECKED EPIC FOR ACTUAL DESCRIPTION "SHOWS-BELT IDLER PULLEY"..... CHECKING PART-LABOR GR: ONLY PULLEY LABOR OP "COOLANT PUMP PULLEY" ...
Re: HEATED WASHER SWITCH - 12/11/2008
GM Part Number: 15261308 SWITCH ASM-ACSRY EPIC shows this as accessory switch,would use N2029
Re: Engine Warranty Question - 01/15/2009
... as customer paying all or any portion of transaction.) Goodwill adjustments where the purchaser participates and for GMPP repairs, (or other service contract), are eligible for the longer consumer warranty. Coverage does not apply when replaced during...
Re: Warranty Compliance - 11/26/2008
We are part of large corporation and audited once a year by corporate.one thing that could lead to GM charge back was clock times.lot of the labor times are variable times.diag,setup,wiring repairs.using the the radio labor op again as an exmaple. pays...
Tire Warranty on On A Roll Tires - 11/28/2008
... stories. How are we supposed to handle warranty on tires sold through the GM tire program? My last parts rep said we had to go back to the distributor, but my distributor says I have to handle it through GM like I would any other tire claim, being that...
Re: RADIO B CLAIM - 10/27/2008
... type B on it. My thinking was that since it was only repaired not a replacement radio there is no part warranty. After I explained my thinking to them they paid us the labor. However, the "replacement" radios are repaired units not new anyway so I'm...
Re: cant think.....argh - 08/25/2008
I think I'd put the second labor op with it's part on a second line, B auth and not H route. Although, they are a related repair and could go on the same line with a P for excess parts, and H route. I'm so afraid of what my AVM will do, that I avoid...
Re: REAR DIFFERENTIAL GEAR OIL - 08/19/2008
I've just had the same scenario with a reject for part incompatible. I had to H route for payment using "closest-to-op, fluid in net. I hope this one gets reviewed!!! I hate it when they don't have labor ops to cover the jobs!! B.C.
Re: Taking a Poll - 08/20/2008
... it or not-is helpful at times. 5. On average I process 50-60 claims daily. 6. The most difficult part of my job is rounding up the documentation (measurements,printouts,signatures,specs, etc)--nobody understands how important they are!! 7. The easiest...
Re: ACTUAL TIME VS TIME GUIDE TIME - 08/27/2008
... done a few of these and knows where to save time.this also goes to tech and shop effiencey.being part of large automotive company we are audited once a year.the only issue that came up was paying over actual time when time listed was variable such as...
Re: CROSS-LINE WARRANTY - 09/18/2008
... claims getting through--I always use E-Claims though. I do see most Saturn claims reject for part # incompatible and have to submit parts in net....
CLAIM TYPE B - 07/01/2008
... failed on 18jun08. well within the 12mo,12,000 miles guidelines. Now for the weird part: It's on a 1977 monte carlo. Obviously not inside the 3,36 warr. Wins doesn't like the vin, tried submitting wihout the vin and with it. Both times rej with code...
Re: AUTHORIZATIONS - 07/31/2008
... order and make sure everything is on the RO. If there is anything incomplete, I go to responsible party for the needed information. I wish they would pull the VISS prior to servicing the vehicles, assuming there is warranty coverage. They don't even...
Re: Labor Op Help Please!!! - 08/13/2008
'09 Pont. G6 doesn't show any PDI adds. Sounds like it is part of the accessories package installation which is billed through your open parts acct. See "Chrome Appearance Package" post 8/6/08 under the "GM Claims Processing" section which will give...
Re: Labor Op Help Please!!! - 08/13/2008
[quote] Mark: Sounds like it is part of the accessories package installation which is billed through your open parts acct. See "Chrome Appearance Package" post 8/6/08 under the "GM Claims Processing" section which will give you more info. ---"Accessories"...
PIP4364. Fuel Composition test for P0172 - 08/14/2008
... and fill with fresh fuel, reset fuel compostion sensor and test drive. I can't find a lab op or a part number or a location for a fuel composition sensor! Anyone run into this one? Thanks, Brian...
Claim Lost in the Black Hole???? - 08/12/2008
... using a zero (I use the drop down menu on WINS) as a claim type, opcode, complaint code, failcode, part number, tech time, tech number and dollar amounts are all correct. What am I missing? Any suggestions? ARGHHH!...
Re: Tire Warranty - 06/12/2008
[quote] GMNL22564: good luck these are a real pain. [/quote] I especially love the part where I get to send the tires to Global Tire! Don't wear good clothes, you'll be sorry. Also, if you have more than one product line, be sure to use the correct...
Re: PARTS PRICING DISPUTE - 07/14/2009
GM Part Number: 89021297 ADHESIVE,THREADLOCKER HI TEMP/HI STRENGTH 10ML RED That is what I see in EPIC. Where do you see the QTY 10? I see 10 ML, which would be the amount of adhesive in the container....
Re: TRANS REPLACEMENT - 04/14/2009
... I am having a brain fart. [/quote] I found the coverage on the PCC page it is 36months/100k miles part and labor coverage. You can get there under service workbench *gm powertrain information center. [/quote] Does this include reprogramming the tcc...
Re: Replaced starter - 02/25/2009
... issue a while back. The easiest way I could find to explain it to my service advisor's was this: Parts warranty only covers parts paid for by the CUSTOMER. If GM pays for the part it's under warranty and therefore it's a repeat repair. Yeah I know,...
08 CHEV SILVERADO. PART#17801890. VIN:2GCEK13MX81108484 CLAIM TYPE B~ TUBE STEP. IN WARRANTY WIZARD THE ONLY THING I CAN COME CLOSE TO IS: ASSIST STEP MOTOR REPLACEMENT (N3370)AND ASSIST STEP CONTROLLER REPLACEMENT.(N5525). ANY HELP WOULD BE GREAT! THANKS,...
Re: ENGINE CRADLE MOUNT (OP CODE ??) - 03/21/2008
J1500 (ENGINE CODES C FOR V-8 OR 7 AND T FOR V-6) J1506 (ENGINE CODES 1, 8, K, N, 2, 4) CHECK THE LABOR OP PARTS REFERENCE GUIDE WHICH SOMETIMES GIVES LABOR OPS FOR SPECIFIC PART GROUPS
POWER RELEASE LIFTGATE LATCH - 03/10/2008
2006 HHR -- VIN#3GNDA13D96S511024 I AM LOOKING FOR A OP CODE FOR PT#13502697/LOCK, CHECKED PART GRP TO LABOR OP GUIDE, CHECKED EPIC "SAYS IT IS A - POWER RELEASE LIFTGATE LATCH ASSY !!! THANKS FOR ANY SUGGESTIONS !!
Junction Block - 03/03/2008
GM Part Number: 15870408 BLOCK ASM-ENG WRG HARN JUNC Based on vehicle application, use 'closest to' operation: Harness, Wiring - Engine Complete - Replace OPERATION NUMBER: N6970
IDLER PULLEY LABOR OP ??? - 11/07/2008
... FOR THIS ENGINE CODE...CHECKED EPIC FOR ACTUAL DESCRIPTION "SHOWS-BELT IDLER PULLEY"..... CHECKING PART-LABOR GR: ONLY PULLEY LABOR OP "COOLANT PUMP PULLEY" ...
Re: HEATED WASHER SWITCH - 12/11/2008
GM Part Number: 15261308 SWITCH ASM-ACSRY EPIC shows this as accessory switch,would use N2029
Re: Engine Warranty Question - 01/15/2009
... as customer paying all or any portion of transaction.) Goodwill adjustments where the purchaser participates and for GMPP repairs, (or other service contract), are eligible for the longer consumer warranty. Coverage does not apply when replaced during...
Re: Warranty Compliance - 11/26/2008
We are part of large corporation and audited once a year by corporate.one thing that could lead to GM charge back was clock times.lot of the labor times are variable times.diag,setup,wiring repairs.using the the radio labor op again as an exmaple. pays...
Tire Warranty on On A Roll Tires - 11/28/2008
... stories. How are we supposed to handle warranty on tires sold through the GM tire program? My last parts rep said we had to go back to the distributor, but my distributor says I have to handle it through GM like I would any other tire claim, being that...
Re: RADIO B CLAIM - 10/27/2008
... type B on it. My thinking was that since it was only repaired not a replacement radio there is no part warranty. After I explained my thinking to them they paid us the labor. However, the "replacement" radios are repaired units not new anyway so I'm...
Re: cant think.....argh - 08/25/2008
I think I'd put the second labor op with it's part on a second line, B auth and not H route. Although, they are a related repair and could go on the same line with a P for excess parts, and H route. I'm so afraid of what my AVM will do, that I avoid...
Re: REAR DIFFERENTIAL GEAR OIL - 08/19/2008
I've just had the same scenario with a reject for part incompatible. I had to H route for payment using "closest-to-op, fluid in net. I hope this one gets reviewed!!! I hate it when they don't have labor ops to cover the jobs!! B.C.
Re: Taking a Poll - 08/20/2008
... it or not-is helpful at times. 5. On average I process 50-60 claims daily. 6. The most difficult part of my job is rounding up the documentation (measurements,printouts,signatures,specs, etc)--nobody understands how important they are!! 7. The easiest...
Re: ACTUAL TIME VS TIME GUIDE TIME - 08/27/2008
... done a few of these and knows where to save time.this also goes to tech and shop effiencey.being part of large automotive company we are audited once a year.the only issue that came up was paying over actual time when time listed was variable such as...
Re: CROSS-LINE WARRANTY - 09/18/2008
... claims getting through--I always use E-Claims though. I do see most Saturn claims reject for part # incompatible and have to submit parts in net....
CLAIM TYPE B - 07/01/2008
... failed on 18jun08. well within the 12mo,12,000 miles guidelines. Now for the weird part: It's on a 1977 monte carlo. Obviously not inside the 3,36 warr. Wins doesn't like the vin, tried submitting wihout the vin and with it. Both times rej with code...
Re: AUTHORIZATIONS - 07/31/2008
... order and make sure everything is on the RO. If there is anything incomplete, I go to responsible party for the needed information. I wish they would pull the VISS prior to servicing the vehicles, assuming there is warranty coverage. They don't even...
Re: Labor Op Help Please!!! - 08/13/2008
'09 Pont. G6 doesn't show any PDI adds. Sounds like it is part of the accessories package installation which is billed through your open parts acct. See "Chrome Appearance Package" post 8/6/08 under the "GM Claims Processing" section which will give...
Re: Labor Op Help Please!!! - 08/13/2008
[quote] Mark: Sounds like it is part of the accessories package installation which is billed through your open parts acct. See "Chrome Appearance Package" post 8/6/08 under the "GM Claims Processing" section which will give you more info. ---"Accessories"...
PIP4364. Fuel Composition test for P0172 - 08/14/2008
... and fill with fresh fuel, reset fuel compostion sensor and test drive. I can't find a lab op or a part number or a location for a fuel composition sensor! Anyone run into this one? Thanks, Brian...
Claim Lost in the Black Hole???? - 08/12/2008
... using a zero (I use the drop down menu on WINS) as a claim type, opcode, complaint code, failcode, part number, tech time, tech number and dollar amounts are all correct. What am I missing? Any suggestions? ARGHHH!...
Re: Tire Warranty - 06/12/2008
[quote] GMNL22564: good luck these are a real pain. [/quote] I especially love the part where I get to send the tires to Global Tire! Don't wear good clothes, you'll be sorry. Also, if you have more than one product line, be sure to use the correct...
Re: PARTS PRICING DISPUTE - 07/14/2009
GM Part Number: 89021297 ADHESIVE,THREADLOCKER HI TEMP/HI STRENGTH 10ML RED That is what I see in EPIC. Where do you see the QTY 10? I see 10 ML, which would be the amount of adhesive in the container....
Re: TRANS REPLACEMENT - 04/14/2009
... I am having a brain fart. [/quote] I found the coverage on the PCC page it is 36months/100k miles part and labor coverage. You can get there under service workbench *gm powertrain information center. [/quote] Does this include reprogramming the tcc...
Re: Replaced starter - 02/25/2009
... issue a while back. The easiest way I could find to explain it to my service advisor's was this: Parts warranty only covers parts paid for by the CUSTOMER. If GM pays for the part it's under warranty and therefore it's a repeat repair. Yeah I know,...
Rear Object Sensor question - 02/25/2009
2007 Avalanche came in w/service park assist light on. Sensor 3 (right middle)code stored in history. Ordered part, painted & installed; drove & light came back on. Sensor 1 (left corner) code stored this time, same thing. Light came back on AGAIN,...
Re: DIFF CARR SUPT BUSHING LABOR OP ?? - 02/12/2009
I FOUND THIS ON J&L'S TOOLS SECTION. Part Group Labor Op 05.381 E2180 frt 05.381 E4187 rear
SATURN PT#15859578-BLOCK - 03/10/2009
07 SATURN AURA - 1G8ZS57N27F226087 SUBMITTED FOR #N1730-WIRE HARNESS JUNCTION BLOCK IF REJECTED FOR PT#15859578 NOT ON FILE... QUESTION: SHOULD I SUBMIT THE PART IN NET ??
ENG OIL PRESS GAUGE SENSOR (LABOR OP) - 03/09/2009
1989 GMC G3500 - 1GTGG35K8K7501704 REPLACED PT#10069218 "ENG OIL PRESS GAUGE SENSOR" .... UNABLE TO LOCATE OP CODE, HAVE CHECKED PART GRP TO LABOR OP --- ANY ASST GREATLY APPRECIATED
P/S ASSIST MOTOR KIT - LABOR OP ?? - 08/28/2009
2007 COBALT -- 1G1AL15F077397248 PT#20763801 P/S ASSIST MOTOR REPLACEMENT UNABLE TO LOCATE LABOR OP, HAVE CHECKED PART GRP TO LABOR GUIDE, CHECKED EPIC, ..... HELP PLEASE
Help finding opcode for G8 - 07/21/2009
... nearest opcode be on this one? It's not J0680 primary accessory drive tensioner, it rejected for part not compatible to labor op. Any help would be appreciated. I am STUMPED on this one. Sigh....
Call to DBC - 07/30/2009
... DBC. I dread it, and it is always as a last resort. Yesterday I racked my brain on finding a particular reason why one of my claims rejected. I checked the VIN, mileage, VIS, opcode, complaint code, failcode, part numbers... you name it. I couldn't...
AUX INLET HEATER FRONT HOSE - LABOR OP ?? - 10/26/2009
2008 EXPRESS VAN - VIN 1GCFG15X481204548 REPLACED PT#89024936 8.846 NOTHING IN PART TO LABOR GRP LISTING ANY SUGGESTIONS FOR A LABOR OP ???
POWER TRAIN QUESTION - 10/29/2009
... OIL LEAKING FROM ENGINE-FOUND COMING FROM AXLE SIDE COVER. , HAD TO RESEAL TRANS AXLE SIDE COVER. (PART # 24221233). I USED LABOR OP F2002. IT IS REJECTING FOR --LABOR OP REQUIRES DEALER AUTHORIZATION. I LOOKED UNDER MY LABOR OP LIST FOR POWERTRAIN...
Re: Excessive rental - 12/16/2009
We have excessive rental fairly often, usually a part delay causes it. Our Area guy has said that without a SPAC case number, excessive days won't be paid. It also helps to stay in touch with the REP during a long rental just so that they know there...
two parts, two labor ops, but switched the parts..... - 12/23/2009
I was rejected for part number incompatible for switching the parts from one labor op to another. E8434 should be "motor", E7680 "column". Both on same line. Got these two switched, but not sure the correct way to correct the issue....dumb.....dumbe...
Re: New DVM - 11/19/2009
... a WSC Specialist. That specialist is now your contact person for H-route claims. The specialist is part of the GM team, working closely with your Fixed Operations Manager (FOM), previously known as your DVM, and your FWS. While the FOM has the ability...
Re: Parts Missing From LPO Add-on DVD headrests - 11/20/2009
... caps & floor mats, but it was NOT noted on the delivery slip as they just looked to see if the parts were in the vehicle when delivered.?? [/quote] See Article 2.1.13 in the Policy & Procedures Manual: Handling of Damaged and Incorrect Part/Option...
Re: BATTERY - COVERAGE ??? - 10/05/2009
If the battery was replaced under GM warranty it is eligible for part warranty through GM if it is within the 12/12. Claim type B and it may have to be H-routed. If it was customer pay then it does go through the battery manufacturer's warranty. ...
Re: Question? Can you claim towing on a parts warranty repair? 12/12 - 11/27/2009
Actually, you can claim towing on parts warranty if it is a dealer installed part within 12/12. See P&P article 1.2.4.6 - Towing Policies: >"Towing policies covered in Article 1.5.14 also apply to >covered repairs under the GM Parts and Accessories...
Re: CLAIMING BRAKE PADS LIFETIME WARRANTY ON GLOBAL WARRANTY CLAIM - 02/03/2010
I had to call DBC on this one. You use the ZPTI claim type and the first time you submit for a lifetime part you have to mark the customer enthusiasm indicator and use the goodwill authorization to get it to pay. Sounds goofy, but it worked and this...
Re: GWM Authorization translation - 02/01/2010
... Restricted to Service Agent D- Exceeds SA Profile E- OLH Exceeds Ceiling F- Excessive Part Amount G- General Service Agent H- Net Ceiling Exceeded J- Waive Deductible K- Authorization is Required L- Not Allowed M- Rollback N- Incompatible P-...
Re: Installed accessories - 01/13/2010
... started using that yet. Hope this helps. Also, do watch the RPO codes. Sometimes there are parts "loose shipped" that are to be installed automatically with no extra time allowed. If the RPO code doesn't show up in the list, you can't claim extra...
GWM - Material Number Not Found Reject - 12/30/2009
Some additional information for this post: Jim & Marcia are on GWM (Northeast Region). This particular reject "material number not found" is reject code (772)as noted in the GWM User Manual. The battery part number is accurate - with a dealer price...
Re: CLAIMING BRAKE PADS LIFETIME WARRANTY ON GLOBAL WARRANTY CLAIM - 03/03/2010
USE ZPTI AND ANYTHING BEYOND 12/12 WILL NEED YOUR SER MANAGERS GOODWILL [/quote] I checked policy decision (goodwill) and over age boxes and my lifetime part claim was accepted.
Re: Parts amount exceeds allowance.... - 06/21/2010
... the allowance for labor op D3140." I put the lubricant and oil in misc and put the freon back in parts. Back to the parts amount excessive for labor op D3140. I then used a "P" authorization and it paid. Only problem is that it paid $784.07 too...
PONTIAC G8: SOLENOID LABOR OP ??? - 08/20/2010
I HAVE A PONTIAC G8 WHICH WE REPLACED A IGNITION LOCK SOLENOID PT#92184178 EPIC" CALLS IT A STEERING WHEEL LOCK SOLENOID LOOKING THRU PART# TO LABOR OP LEADS "NOTHING" ANY SUGGESTIONS APPRECIATED
DURASTOP and GWM - 04/06/2010
... pad claim on GWM. The reject code I'm getting is: Error 807 : Warranty time limit exceeded (parts). I know the vehicle is out of warranty. I know that it has been more than 12 months (technically not a part warranty because of this but it is a one...
Re: FRT FLOOR CONSOLE ARMREST - 02/22/2012
C2740 Door And/Or Pad, Console Compartment - R&R Or Replace LABOR CODE: C2740 .2 P.S. - Don't you just LOVE how the LTG, EPIC and the techs all call the same part a different name? We are awesome! We can find anything with perserverance! HAhaha! When...
Re: NPN PARTS ON DOCUMENTS - 01/18/2012
I always ask my parts manager to give me a list of everything they use that doesn't have a GM part number. I keep current prices and bill things like the 3M products in the miscellaneous/net field. At first the manager was reluctant because he wanted...
2007 Avalanche came in w/service park assist light on. Sensor 3 (right middle)code stored in history. Ordered part, painted & installed; drove & light came back on. Sensor 1 (left corner) code stored this time, same thing. Light came back on AGAIN,...
Re: DIFF CARR SUPT BUSHING LABOR OP ?? - 02/12/2009
I FOUND THIS ON J&L'S TOOLS SECTION. Part Group Labor Op 05.381 E2180 frt 05.381 E4187 rear
SATURN PT#15859578-BLOCK - 03/10/2009
07 SATURN AURA - 1G8ZS57N27F226087 SUBMITTED FOR #N1730-WIRE HARNESS JUNCTION BLOCK IF REJECTED FOR PT#15859578 NOT ON FILE... QUESTION: SHOULD I SUBMIT THE PART IN NET ??
ENG OIL PRESS GAUGE SENSOR (LABOR OP) - 03/09/2009
1989 GMC G3500 - 1GTGG35K8K7501704 REPLACED PT#10069218 "ENG OIL PRESS GAUGE SENSOR" .... UNABLE TO LOCATE OP CODE, HAVE CHECKED PART GRP TO LABOR OP --- ANY ASST GREATLY APPRECIATED
P/S ASSIST MOTOR KIT - LABOR OP ?? - 08/28/2009
2007 COBALT -- 1G1AL15F077397248 PT#20763801 P/S ASSIST MOTOR REPLACEMENT UNABLE TO LOCATE LABOR OP, HAVE CHECKED PART GRP TO LABOR GUIDE, CHECKED EPIC, ..... HELP PLEASE
Help finding opcode for G8 - 07/21/2009
... nearest opcode be on this one? It's not J0680 primary accessory drive tensioner, it rejected for part not compatible to labor op. Any help would be appreciated. I am STUMPED on this one. Sigh....
Call to DBC - 07/30/2009
... DBC. I dread it, and it is always as a last resort. Yesterday I racked my brain on finding a particular reason why one of my claims rejected. I checked the VIN, mileage, VIS, opcode, complaint code, failcode, part numbers... you name it. I couldn't...
AUX INLET HEATER FRONT HOSE - LABOR OP ?? - 10/26/2009
2008 EXPRESS VAN - VIN 1GCFG15X481204548 REPLACED PT#89024936 8.846 NOTHING IN PART TO LABOR GRP LISTING ANY SUGGESTIONS FOR A LABOR OP ???
POWER TRAIN QUESTION - 10/29/2009
... OIL LEAKING FROM ENGINE-FOUND COMING FROM AXLE SIDE COVER. , HAD TO RESEAL TRANS AXLE SIDE COVER. (PART # 24221233). I USED LABOR OP F2002. IT IS REJECTING FOR --LABOR OP REQUIRES DEALER AUTHORIZATION. I LOOKED UNDER MY LABOR OP LIST FOR POWERTRAIN...
Re: Excessive rental - 12/16/2009
We have excessive rental fairly often, usually a part delay causes it. Our Area guy has said that without a SPAC case number, excessive days won't be paid. It also helps to stay in touch with the REP during a long rental just so that they know there...
two parts, two labor ops, but switched the parts..... - 12/23/2009
I was rejected for part number incompatible for switching the parts from one labor op to another. E8434 should be "motor", E7680 "column". Both on same line. Got these two switched, but not sure the correct way to correct the issue....dumb.....dumbe...
Re: New DVM - 11/19/2009
... a WSC Specialist. That specialist is now your contact person for H-route claims. The specialist is part of the GM team, working closely with your Fixed Operations Manager (FOM), previously known as your DVM, and your FWS. While the FOM has the ability...
Re: Parts Missing From LPO Add-on DVD headrests - 11/20/2009
... caps & floor mats, but it was NOT noted on the delivery slip as they just looked to see if the parts were in the vehicle when delivered.?? [/quote] See Article 2.1.13 in the Policy & Procedures Manual: Handling of Damaged and Incorrect Part/Option...
Re: BATTERY - COVERAGE ??? - 10/05/2009
If the battery was replaced under GM warranty it is eligible for part warranty through GM if it is within the 12/12. Claim type B and it may have to be H-routed. If it was customer pay then it does go through the battery manufacturer's warranty. ...
Re: Question? Can you claim towing on a parts warranty repair? 12/12 - 11/27/2009
Actually, you can claim towing on parts warranty if it is a dealer installed part within 12/12. See P&P article 1.2.4.6 - Towing Policies: >"Towing policies covered in Article 1.5.14 also apply to >covered repairs under the GM Parts and Accessories...
Re: CLAIMING BRAKE PADS LIFETIME WARRANTY ON GLOBAL WARRANTY CLAIM - 02/03/2010
I had to call DBC on this one. You use the ZPTI claim type and the first time you submit for a lifetime part you have to mark the customer enthusiasm indicator and use the goodwill authorization to get it to pay. Sounds goofy, but it worked and this...
Re: GWM Authorization translation - 02/01/2010
... Restricted to Service Agent D- Exceeds SA Profile E- OLH Exceeds Ceiling F- Excessive Part Amount G- General Service Agent H- Net Ceiling Exceeded J- Waive Deductible K- Authorization is Required L- Not Allowed M- Rollback N- Incompatible P-...
Re: Installed accessories - 01/13/2010
... started using that yet. Hope this helps. Also, do watch the RPO codes. Sometimes there are parts "loose shipped" that are to be installed automatically with no extra time allowed. If the RPO code doesn't show up in the list, you can't claim extra...
GWM - Material Number Not Found Reject - 12/30/2009
Some additional information for this post: Jim & Marcia are on GWM (Northeast Region). This particular reject "material number not found" is reject code (772)as noted in the GWM User Manual. The battery part number is accurate - with a dealer price...
Re: CLAIMING BRAKE PADS LIFETIME WARRANTY ON GLOBAL WARRANTY CLAIM - 03/03/2010
USE ZPTI AND ANYTHING BEYOND 12/12 WILL NEED YOUR SER MANAGERS GOODWILL [/quote] I checked policy decision (goodwill) and over age boxes and my lifetime part claim was accepted.
Re: Parts amount exceeds allowance.... - 06/21/2010
... the allowance for labor op D3140." I put the lubricant and oil in misc and put the freon back in parts. Back to the parts amount excessive for labor op D3140. I then used a "P" authorization and it paid. Only problem is that it paid $784.07 too...
PONTIAC G8: SOLENOID LABOR OP ??? - 08/20/2010
I HAVE A PONTIAC G8 WHICH WE REPLACED A IGNITION LOCK SOLENOID PT#92184178 EPIC" CALLS IT A STEERING WHEEL LOCK SOLENOID LOOKING THRU PART# TO LABOR OP LEADS "NOTHING" ANY SUGGESTIONS APPRECIATED
DURASTOP and GWM - 04/06/2010
... pad claim on GWM. The reject code I'm getting is: Error 807 : Warranty time limit exceeded (parts). I know the vehicle is out of warranty. I know that it has been more than 12 months (technically not a part warranty because of this but it is a one...
Re: FRT FLOOR CONSOLE ARMREST - 02/22/2012
C2740 Door And/Or Pad, Console Compartment - R&R Or Replace LABOR CODE: C2740 .2 P.S. - Don't you just LOVE how the LTG, EPIC and the techs all call the same part a different name? We are awesome! We can find anything with perserverance! HAhaha! When...
Re: NPN PARTS ON DOCUMENTS - 01/18/2012
I always ask my parts manager to give me a list of everything they use that doesn't have a GM part number. I keep current prices and bill things like the 3M products in the miscellaneous/net field. At first the manager was reluctant because he wanted...
NPN PARTS ON DOCUMENTS - 01/17/2012
I have a "never ending" battle with my parts dept over posting misc parts. Example: #PIO565/Doc#2703104 shows to add.. 3M strip calk PT#08578 On things like this: shouldnt they post as a misc part "cost to cost" ???
Re: WPC returns - 05/11/2012
[quote] cnkraemer: It's the way it's always been done. Even though I work full time I'm still considered part time since I work a half day for our Chevy store and a half day for one of our other stores. [/quote] Um, somebody better tell them that 2...
Re: Sheet metal repair - 05/24/2012
When we have a similar situation here, we have the body shop manager come inspect the sheet metal parts when they arrive, that way, he makes the call on if it's damaged too much and needs sent back (through the parts dept) or they will take the time to...
Re: One line or Two lines - 09/12/2013
... line. That will negate the "Repeat Repair". However, use the Op Code associated with the "Causal" part, Base time, Add times, and Diag as per that Op Code. Then, add OLH to cover additional repair time, provided they are not already covered in the original...
I think I just might snap.... - 04/02/2013
part dept sold vent visors over the counter. customer then took over to our bodyshop and paid to have them installed. Of course neither of those departments told me what had happened so I could have back then submit for an I op code. ugh.... now,(about ...
Re: BATTERTY PRICING - 11/01/2012
Parts is probably costing it out at their cost from their supplier. To get the Warranty Costing you will need the Battery Pricing sheet found in Global Connect in EPIC (Electronic Parts Information). Under the Periodical/Reference Header click the Inquiry ...
Process for over the counter parts - 11/09/2012
... a dumb question. I have been told that when an outside repair facility does an over the counter parts exchange (part only) that a Job Card does not need to be opened and that I can just enter all of my info from the Parts invoice directly. However,...
Re: Sublet - 07/02/2013
... your labour rate; including base labour, paint labour, and paint mix time. Add that expense to the part expense and material allowance total to get the total repair expense, had it been performed in the dealership. The sublet charge should not exceed...
Re: Question to J&L - 01/26/2011
... the Community are the online versions of our many helpful tools. Both the Labour Op Add-On and Part Group to Labour Op tools are located within the Resources tab. Also contained within this area are the Warranty Help Cards (PDI, Transportation Damage...
Re: PDI FLUID ADD ??? - 12/23/2010
... FLUID ADD ON A PDI - HOW WOULD I CLAIM IT AT THIS POINT, THE JOB CARD IS CLOSED & I CANT POST THE PART TO IT [/quote] Did you already submit a PDI fluid add without the DEF? If so, you have to go into Global Warranty and do an adjustment. Then add...
Re: Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 09/15/2010
... Z6998 for PDI adds with OLH and had to H-route. Our rep. paid it right away--I didn't catch the part in the bulletin when I did that one about using the other labor op. If you still have problems I'd call your warranty specialist and explain it...
Endgate molding - 2009 Silverado - 08/28/2010
searching for a endgate molding PT#25808206 Epic calls it: PubX Endgate Molding Assy Part# to Labor op guide "No help"
Re: Would you try to put a claim in for this? - 09/17/2010
[quote] CONNIEV: i know i wouldnt submit that claim..why would the service advisor expect you too..thats aftermarket parts not factory parts huh? customer should pay to have those installed..i would think [/quote] The parts were aftermarket, but the...
Re: Z2262 - 03/14/2011
... has been an update with the dexos1 quart pricing; accurate pricing is as follows: Dexos 1 Oil Part Number Price Quart 19293000 $ 3.15 (The Cadillac Maintenance Program Quick Reference Laminated Help Card will also be updated to reflect this new ...
Re: Requirements - 02/10/2011
... the tech a repair vs replacement sheet to start the process. I require the tech write the failed part serial number, PQC number and any other pertinent info gets attached to this form; this form stays on my desk. I fill out the opcode and time section...
Re: PDI Fluid adds article - 02/11/2011
... we add to every new vehicle. Cars get approximately 1 gallon and trucks get 1.5 gallons. Using part #1051515 x 2 ($4.57 for 32 oz.)with mark up of 40% 1 gallon would be $12.80. I attempted to claim that amount and got rejected, but was allowed $9.00....
2008 GMC Yukon - labor op E3521 - 01/13/2011
... code is not listed ..... never had this happen before, why would it show when you pull up under part description as powertrain/diesel must be have a blonde day / just not seeing it!!!!...
Re: windshield replacement - 04/26/2011
... question..... what do your dealerships do with the glass from the windshields after the warranty part can be scrapped? Do you recycle? Do you pitch in the dumpster? Just curious. [/quote] FYI, we contacted a local glass installer, and they said the...
Re: Flywheel Housing Seal opcode - 03/30/2011
... royally. Sigh. [/quote] I guess I am sort of curious then, if the r&r of trans is 4.7, and the part replaced not much further in (to take you to 6.9) and you have 2.0 olh for extended diagnosis if needed- what exactly what the tech doing during the...
Re: Saturn parts-warranty - 04/11/2011
[quote] sschepp: Is the markup for Saturn parts under warranty any different than normal GM warranty? I have a transmission claim and cannot figure out why GM is paying less for the parts than what we have. We were not a Saturn dealer originally. Thanks...
Re: GMPP Radio And Cluster Tax? - 05/19/2011
I TEND TO HAVE GMPP RADIO CLAIMS A FEW TIMES A MONTH, AND AS PER MY REP, I SUBMIT THE RADIO PART PLUS THE 25% MARK UP (UP TO $100, WHICH EVER IS LESS) PLUS TAX. HE HAS ME SUBMIT THIS IN NET AMNT AND ROUTE IT TOO HIM FOR APPROVAL, WITH A BREAK DOWN OF...
Re: Tonneau cover opcode - 06/17/2011
... paid. What is everyone else's dealership process when installing accessories? Does the service department print off a copy for submission? Does the part department submit them? Just wondering how to prevent this from happening again....
Re: bulletin number - 06/15/2011
... of or beyond the maintenance inspection period is considered maintenance and is not covered as a part of the New Vehicle Limited Warranty. The New Vehicle Limited Warranty only covers components when replacement or repair of these components is the result...
Pre-Delivery Inspections and the detail department - 09/07/2011
... time was allocated to clean the vehicle for the lot. I am in the process of changing my detail department from hourly to flat-rate, so you can see where I am going with this! I have looked all through the P&P Manual and see no reference to clean-up...
Re: Parts Warranty when vehicle is still under warranty - 09/27/2011
... percentage of repeat repairs. [/quote] My suggestion to GM would be to stop making the cheapest parts that continue to fail. Then the repeat repairs would stop. I don't see how the repeat repairs are the dealerships fault when the part is the thing...
I have a "never ending" battle with my parts dept over posting misc parts. Example: #PIO565/Doc#2703104 shows to add.. 3M strip calk PT#08578 On things like this: shouldnt they post as a misc part "cost to cost" ???
Re: WPC returns - 05/11/2012
[quote] cnkraemer: It's the way it's always been done. Even though I work full time I'm still considered part time since I work a half day for our Chevy store and a half day for one of our other stores. [/quote] Um, somebody better tell them that 2...
Re: Sheet metal repair - 05/24/2012
When we have a similar situation here, we have the body shop manager come inspect the sheet metal parts when they arrive, that way, he makes the call on if it's damaged too much and needs sent back (through the parts dept) or they will take the time to...
Re: One line or Two lines - 09/12/2013
... line. That will negate the "Repeat Repair". However, use the Op Code associated with the "Causal" part, Base time, Add times, and Diag as per that Op Code. Then, add OLH to cover additional repair time, provided they are not already covered in the original...
I think I just might snap.... - 04/02/2013
part dept sold vent visors over the counter. customer then took over to our bodyshop and paid to have them installed. Of course neither of those departments told me what had happened so I could have back then submit for an I op code. ugh.... now,(about ...
Re: BATTERTY PRICING - 11/01/2012
Parts is probably costing it out at their cost from their supplier. To get the Warranty Costing you will need the Battery Pricing sheet found in Global Connect in EPIC (Electronic Parts Information). Under the Periodical/Reference Header click the Inquiry ...
Process for over the counter parts - 11/09/2012
... a dumb question. I have been told that when an outside repair facility does an over the counter parts exchange (part only) that a Job Card does not need to be opened and that I can just enter all of my info from the Parts invoice directly. However,...
Re: Sublet - 07/02/2013
... your labour rate; including base labour, paint labour, and paint mix time. Add that expense to the part expense and material allowance total to get the total repair expense, had it been performed in the dealership. The sublet charge should not exceed...
Re: Question to J&L - 01/26/2011
... the Community are the online versions of our many helpful tools. Both the Labour Op Add-On and Part Group to Labour Op tools are located within the Resources tab. Also contained within this area are the Warranty Help Cards (PDI, Transportation Damage...
Re: PDI FLUID ADD ??? - 12/23/2010
... FLUID ADD ON A PDI - HOW WOULD I CLAIM IT AT THIS POINT, THE JOB CARD IS CLOSED & I CANT POST THE PART TO IT [/quote] Did you already submit a PDI fluid add without the DEF? If so, you have to go into Global Warranty and do an adjustment. Then add...
Re: Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 09/15/2010
... Z6998 for PDI adds with OLH and had to H-route. Our rep. paid it right away--I didn't catch the part in the bulletin when I did that one about using the other labor op. If you still have problems I'd call your warranty specialist and explain it...
Endgate molding - 2009 Silverado - 08/28/2010
searching for a endgate molding PT#25808206 Epic calls it: PubX Endgate Molding Assy Part# to Labor op guide "No help"
Re: Would you try to put a claim in for this? - 09/17/2010
[quote] CONNIEV: i know i wouldnt submit that claim..why would the service advisor expect you too..thats aftermarket parts not factory parts huh? customer should pay to have those installed..i would think [/quote] The parts were aftermarket, but the...
Re: Z2262 - 03/14/2011
... has been an update with the dexos1 quart pricing; accurate pricing is as follows: Dexos 1 Oil Part Number Price Quart 19293000 $ 3.15 (The Cadillac Maintenance Program Quick Reference Laminated Help Card will also be updated to reflect this new ...
Re: Requirements - 02/10/2011
... the tech a repair vs replacement sheet to start the process. I require the tech write the failed part serial number, PQC number and any other pertinent info gets attached to this form; this form stays on my desk. I fill out the opcode and time section...
Re: PDI Fluid adds article - 02/11/2011
... we add to every new vehicle. Cars get approximately 1 gallon and trucks get 1.5 gallons. Using part #1051515 x 2 ($4.57 for 32 oz.)with mark up of 40% 1 gallon would be $12.80. I attempted to claim that amount and got rejected, but was allowed $9.00....
2008 GMC Yukon - labor op E3521 - 01/13/2011
... code is not listed ..... never had this happen before, why would it show when you pull up under part description as powertrain/diesel must be have a blonde day / just not seeing it!!!!...
Re: windshield replacement - 04/26/2011
... question..... what do your dealerships do with the glass from the windshields after the warranty part can be scrapped? Do you recycle? Do you pitch in the dumpster? Just curious. [/quote] FYI, we contacted a local glass installer, and they said the...
Re: Flywheel Housing Seal opcode - 03/30/2011
... royally. Sigh. [/quote] I guess I am sort of curious then, if the r&r of trans is 4.7, and the part replaced not much further in (to take you to 6.9) and you have 2.0 olh for extended diagnosis if needed- what exactly what the tech doing during the...
Re: Saturn parts-warranty - 04/11/2011
[quote] sschepp: Is the markup for Saturn parts under warranty any different than normal GM warranty? I have a transmission claim and cannot figure out why GM is paying less for the parts than what we have. We were not a Saturn dealer originally. Thanks...
Re: GMPP Radio And Cluster Tax? - 05/19/2011
I TEND TO HAVE GMPP RADIO CLAIMS A FEW TIMES A MONTH, AND AS PER MY REP, I SUBMIT THE RADIO PART PLUS THE 25% MARK UP (UP TO $100, WHICH EVER IS LESS) PLUS TAX. HE HAS ME SUBMIT THIS IN NET AMNT AND ROUTE IT TOO HIM FOR APPROVAL, WITH A BREAK DOWN OF...
Re: Tonneau cover opcode - 06/17/2011
... paid. What is everyone else's dealership process when installing accessories? Does the service department print off a copy for submission? Does the part department submit them? Just wondering how to prevent this from happening again....
Re: bulletin number - 06/15/2011
... of or beyond the maintenance inspection period is considered maintenance and is not covered as a part of the New Vehicle Limited Warranty. The New Vehicle Limited Warranty only covers components when replacement or repair of these components is the result...
Pre-Delivery Inspections and the detail department - 09/07/2011
... time was allocated to clean the vehicle for the lot. I am in the process of changing my detail department from hourly to flat-rate, so you can see where I am going with this! I have looked all through the P&P Manual and see no reference to clean-up...
Re: Parts Warranty when vehicle is still under warranty - 09/27/2011
... percentage of repeat repairs. [/quote] My suggestion to GM would be to stop making the cheapest parts that continue to fail. Then the repeat repairs would stop. I don't see how the repeat repairs are the dealerships fault when the part is the thing...
Service Call - 11/21/2011
... no codes since he didn't take the tester that produces a print-out with him and there is no failed part. Service manager says we could get paid for these. I say that's what Roadside Assistance is for, and that we can NOT get paid for this. He claims...
Re: 50/50 SPLIT - 10/28/2011
[quote] GMNL09526: So where does the part stating: submitting "WITHOUT" service contract & submitting "WITH" a service contract (where the cust pays 1/2 there deduct) come in to play [/quote] I have had ONE customer request reimbursement who had a...
Re: 2010 CAMARO - STRIPE - 10/11/2011
... started hand-writing in the ones I use often. You just need to use the one closest to the part you are submitting for. I agree on the B7011 if you looked it up with the VIN....
Re: Pre-Authorization Requests for Transmission/Engine/Tires etc - 11/30/2011
... and make sure it gets to them for authorization. For the PQC ones you are basically just getting part of the work out of the way before you call them, when they pull it up it saves them having to ask you all that information while on the phone. [/quote] Thanks!...
Remote Control Door Lock Receiver Antenna - 01/16/2012
Looking for a 2010 Colorado - Vin#1GCJTCDE9A8101575 I am unable to locate a labor op for a Remote Control Door Lock Receiver Antenna, I have checked thru Part to labor op guide, but nothing any asst - greatly appreciated
Android Auto update - 03/11/2016
... to everyone else? Specifically the "doing it during the PDI and getting 0.4 hours at full rate" part. Joe ...
Forum - 02/08/2017
... for an updated dollar amount for the oil charged out in net item. While the specific oil part number must be used when performing the repair - the expense for the oil is claimed as a net item expense. There is a contradiction between the allowed amount...
Forum - 10/19/2016
cnkraemer: I have not had success finding a document that addresses the issue of a non-covered part failure causing the failure of a warranty covered component. Is there a specific scenario?
Recall 14113, but no cylinder in kit? - 06/13/2014
We got parts in for an HHR that had 14092 & 14113 on it. The technician told me later that the kit did not come with new tumblers or lock cylinder, but did have the new keys in it. We checked with another dealer, and indeed, they had seen this too....
Re: What Would You Do - 04/14 - 07/07/2014
... Submitted base labour time was 0.3 hours for the oil filter replace (identified as the causal part) and 19.7 hours was entered as OLH. All necessary parts were claimed. Due to the number of hours entered in OLH and excessive parts the claim was routed...
Re: DEALER INSTALLED TRANSMISSION PARTS WARRANTY - 12/04/2014
... field of the transaction. Check the Policy box, add comments to support (transmission parts warranty 3/100) and resubmit. The service manager must indicate Policy on the hard copy of the job card (sign/initial, date, time and explanation). Because...
Forum - 05/30/2017
... with the repair (replacement of the headliner) was claimed as OLH-consequential damage. A causal part description was entered to indicate the failure as the third brake lamp with reference in the comments field to the original paid transaction with...
Forum - 05/10/2017
... it was necessary. The difference between 30K and 100K is a lot of hard work on your part too, just sayin'! Good luck!...
What Would You Do - 09/17 - 08/22/2017
... with the special coverage labor operation, appropriate labor, OLH for the gear, and all required parts associated with the repair. The technician comments supported the replacement of the additional necessary parts. The claim rejected with errors...
Clarification on closest labor op please! - 07/14/2017
... Although “Replacement” is described in the labor code, it also implies that the part or assembly could be repairable and can be removed, repaired, and reinstalled. Some labor codes so noted are followed by ADD statements which cover possible...
What Would You Do - 07/17 - 06/19/2017
... number was claimed on the warranty transaction with the flywheel also indicated as the causal part. Because the vehicle had 65,000 miles on the odometer, the claim was originally written up as customer pay. Once the cause of failure was determined,...
Forum - 12/20/2017
... OLH, where OLH represents labor to address extenuating circumstances that are not part of the published repair procedure for that component. Rotor machining through the vehicle's base warranty period (e.g. 3/36)....
Forum - 11/15/2017
I have got to get out of saying 12/12 for part warranties. I am still not used to the unlimited miles change. The accessories I add to the build are steps, remote starts, dvd headrests, emblems, hitch packages and bug guards/vent visors. I have...
Forum - 12/21/2017
... Although “Replacement” is described in the labor code, it also implies that the part or assembly could be repairable and can be removed, repaired, and reinstalled. Some labor codes so noted are followed by ADD statements which cover possible...
Forum - 01/04/2018
Bulletin 15-06-03-002 provides the original equipment ratings and part numbers used to set up a proper battery test - based on the vehicle and engine. It is very important that the technician sets the battery test up correctly (including the correct...
Forum - 02/09/2018
... op for that pays it. You get an hour if you document that you had to do it, it wasn't required as part of the published procedure, and you have appropriate punch times to justify it....
DBC Frustration... - 02/08/2018
... was in top right corner, taking me straight to labor op. I submit claim and get a incompatible part rejection. I contacted them, because I was sure it was a clerical error (still am sure of that) and was told to use a rear bumper trim replacement?? I...
Forum - 05/01/2018
This is my app list with the "Warranty Administration Resource Center" not listed. This is what I get when I look at the app controls. It indicates that it is part of my list, but it isn't.
Forum - 05/02/2018
In regards to what ghersley said. I was told that it is how we are to do it. Submit but change the parts cost. That being said it will create an accounting and parts nightmare in a sense. If the parts department charges it...
Transmission Claims and WPC Debits - 09/16/2010
Warranty Parts Center reviews have revealed that several returned powertrain components displayed significantly different failures than what appeared on the PQC case associated with the transmission service. Some of the dealers handling those claims were...
... no codes since he didn't take the tester that produces a print-out with him and there is no failed part. Service manager says we could get paid for these. I say that's what Roadside Assistance is for, and that we can NOT get paid for this. He claims...
Re: 50/50 SPLIT - 10/28/2011
[quote] GMNL09526: So where does the part stating: submitting "WITHOUT" service contract & submitting "WITH" a service contract (where the cust pays 1/2 there deduct) come in to play [/quote] I have had ONE customer request reimbursement who had a...
Re: 2010 CAMARO - STRIPE - 10/11/2011
... started hand-writing in the ones I use often. You just need to use the one closest to the part you are submitting for. I agree on the B7011 if you looked it up with the VIN....
Re: Pre-Authorization Requests for Transmission/Engine/Tires etc - 11/30/2011
... and make sure it gets to them for authorization. For the PQC ones you are basically just getting part of the work out of the way before you call them, when they pull it up it saves them having to ask you all that information while on the phone. [/quote] Thanks!...
Remote Control Door Lock Receiver Antenna - 01/16/2012
Looking for a 2010 Colorado - Vin#1GCJTCDE9A8101575 I am unable to locate a labor op for a Remote Control Door Lock Receiver Antenna, I have checked thru Part to labor op guide, but nothing any asst - greatly appreciated
Android Auto update - 03/11/2016
... to everyone else? Specifically the "doing it during the PDI and getting 0.4 hours at full rate" part. Joe ...
Forum - 02/08/2017
... for an updated dollar amount for the oil charged out in net item. While the specific oil part number must be used when performing the repair - the expense for the oil is claimed as a net item expense. There is a contradiction between the allowed amount...
Forum - 10/19/2016
cnkraemer: I have not had success finding a document that addresses the issue of a non-covered part failure causing the failure of a warranty covered component. Is there a specific scenario?
Recall 14113, but no cylinder in kit? - 06/13/2014
We got parts in for an HHR that had 14092 & 14113 on it. The technician told me later that the kit did not come with new tumblers or lock cylinder, but did have the new keys in it. We checked with another dealer, and indeed, they had seen this too....
Re: What Would You Do - 04/14 - 07/07/2014
... Submitted base labour time was 0.3 hours for the oil filter replace (identified as the causal part) and 19.7 hours was entered as OLH. All necessary parts were claimed. Due to the number of hours entered in OLH and excessive parts the claim was routed...
Re: DEALER INSTALLED TRANSMISSION PARTS WARRANTY - 12/04/2014
... field of the transaction. Check the Policy box, add comments to support (transmission parts warranty 3/100) and resubmit. The service manager must indicate Policy on the hard copy of the job card (sign/initial, date, time and explanation). Because...
Forum - 05/30/2017
... with the repair (replacement of the headliner) was claimed as OLH-consequential damage. A causal part description was entered to indicate the failure as the third brake lamp with reference in the comments field to the original paid transaction with...
Forum - 05/10/2017
... it was necessary. The difference between 30K and 100K is a lot of hard work on your part too, just sayin'! Good luck!...
What Would You Do - 09/17 - 08/22/2017
... with the special coverage labor operation, appropriate labor, OLH for the gear, and all required parts associated with the repair. The technician comments supported the replacement of the additional necessary parts. The claim rejected with errors...
Clarification on closest labor op please! - 07/14/2017
... Although “Replacement” is described in the labor code, it also implies that the part or assembly could be repairable and can be removed, repaired, and reinstalled. Some labor codes so noted are followed by ADD statements which cover possible...
What Would You Do - 07/17 - 06/19/2017
... number was claimed on the warranty transaction with the flywheel also indicated as the causal part. Because the vehicle had 65,000 miles on the odometer, the claim was originally written up as customer pay. Once the cause of failure was determined,...
Forum - 12/20/2017
... OLH, where OLH represents labor to address extenuating circumstances that are not part of the published repair procedure for that component. Rotor machining through the vehicle's base warranty period (e.g. 3/36)....
Forum - 11/15/2017
I have got to get out of saying 12/12 for part warranties. I am still not used to the unlimited miles change. The accessories I add to the build are steps, remote starts, dvd headrests, emblems, hitch packages and bug guards/vent visors. I have...
Forum - 12/21/2017
... Although “Replacement” is described in the labor code, it also implies that the part or assembly could be repairable and can be removed, repaired, and reinstalled. Some labor codes so noted are followed by ADD statements which cover possible...
Forum - 01/04/2018
Bulletin 15-06-03-002 provides the original equipment ratings and part numbers used to set up a proper battery test - based on the vehicle and engine. It is very important that the technician sets the battery test up correctly (including the correct...
Forum - 02/09/2018
... op for that pays it. You get an hour if you document that you had to do it, it wasn't required as part of the published procedure, and you have appropriate punch times to justify it....
DBC Frustration... - 02/08/2018
... was in top right corner, taking me straight to labor op. I submit claim and get a incompatible part rejection. I contacted them, because I was sure it was a clerical error (still am sure of that) and was told to use a rear bumper trim replacement?? I...
Forum - 05/01/2018
This is my app list with the "Warranty Administration Resource Center" not listed. This is what I get when I look at the app controls. It indicates that it is part of my list, but it isn't.
Forum - 05/02/2018
In regards to what ghersley said. I was told that it is how we are to do it. Submit but change the parts cost. That being said it will create an accounting and parts nightmare in a sense. If the parts department charges it...
Transmission Claims and WPC Debits - 09/16/2010
Warranty Parts Center reviews have revealed that several returned powertrain components displayed significantly different failures than what appeared on the PQC case associated with the transmission service. Some of the dealers handling those claims were...
WINS To GWM Clean-up - 05/12/2010
... or pending claims in the WINS system must be administered in GWM; additionally all unpaid Warranty Part Center administration and core allowances on previously paid WINS claims must be fully debited and entered as a new transaction.Did You Know? jlwarranty...
Global Warranty Management - 04/13/2010
The service department may have noticed a slight change in the Applicable Warranties section of the Investigate Vehicle History feature in comparison to GMVIS. While the applicable warranties section in GWM displays the warranty start/end date and effective/end...
Reject of the Month - 03/10/2011
... how these claims are submitted can seem daunting, but is extremely important for every service department's bottom line. The current 2011 model year Cadillac oil change/maintenance program is no exception. Labour operation Z2262 provides reimbursement...
Diesel Exhaust Fluid - 04/12/2011
... 2500/3500 series vehicles equipped with the Duramax Diesel engine require Diesel Exhaust Fluid as part of the emissions system. While some fluid is added at the factory, the dealer is required to fill the tank prior to delivery to the customer.DEF has...
Completing the Repair - 04/12/2011
There are certain processes or procedures that must be followed for each and every repair made in the service department, even those that are only scheduled for an oil change.Those processes are an integral part of the service department operating standards....
Authorization Code Refresher - 06/30/2011
... claim rejection. To minimize missed authorizations, it is helpful to develop a review method as part of the submission process. Review the job card check list, authorization help card, and highlight the warranty periods/date/current mileage on the job...
No Open Recalls - 06/08/2011
... on vehicles without open recalls. There are a few different scenarios that may prompt a service department to perform a recall when no open recall exists.The recall may have been previously performed and the part involved has failed. Depending on the...
Technician Time Recording - 06/08/2011
... corrected the problem. This information is also a very useful tool to GM engineering and their part suppliers.Clock time is definitely required for Other Labour Time (OLT) and when a closest-to labour operation is used because there is not a published...
From the Desk of a Service Manager - 01/06/2010
Performing thorough GM recommended vehicle inspections as part of your everyday service routine not only creates opportunities for increased customer pay, but it may also increase the number of warranty added (add-on) operations. As...
Recall 10426 Update - 06/30/2011
... seeking completion of this campaign. Transactions submitted with the axle pin charged out in the parts field may reject for part amount excessive. While it is necessary for the dealer to order additional kits, labour operation V2369 currently does not...
Coverage Code Tables - 08/09/2011
... that fall under that specific coverage. If it's not listed, it's most likely not covered by that part of the vehicle warranty. Each document list provides an explanation for the coverage codes as well as specific labour operations that are covered. ...
Transportation Transactions Tidbits - 08/09/2011
... transportation damage and are filed as warranty transactions.Vehicles assembled with incorrect parts or options are not transportation transactions. Before installing the correct part or option, however, service management must contact their DMA for...
Closest to Labor Op Use - 08/09/2011
... and reinstallation of the unit. Things may become tricky with repairs that have parts involved. In these cases the labour operation must not only closely match the repair performed but must also allow for the parts replaced. If the...
Revised Blower Motor Installation Instructions - 02/07/2012
... style blower motor assembly for these vehicles is no longer available as a service replacement part. This design had an integral cooling duct molded into the assembly. The revision has a cooling port and uses a separate air duct that draws cooling air...
February 2012 Recall Update - 02/07/2012
... Manual supplement located in the recall bulletin. The bulletin is being released in phases due to part availability. The first phase will include 2007 and 2008 model year vehicles. The bulletin allows for the inclusion of wire splice in the net item...
Reject of the Month - 02/07/2012
... covered by service contract or special coverage. The warranty administrator submitted this particular claim with transaction type GMPP, causing the transaction to reject. F9726 is a bulletin specific labour operation, not the Labour Time Guide....
ZSET Transaction - 03/08/2012
There is a list of labour operations available in the GM LTG that are submitted for $0 labour time/part cost as a ZSET transaction in GWM. For example:I9385 - Folding Top Cover Package InstallationA ZSET transaction is categorized as a service event and...
PZEV and SULEV - 06/06/2012
PZEV is an acronym for Partial Zero Emissions Vehicle. A PZEV has an advanced engine equipped with cutting-edge emissions controls, and while they run on gasoline, they offer extremely clean, zero evaporative emissions. They also offer a 15-year, 150,000...
Concern, Cause and Correction - 05/02/2012
... described in 3 C's as simply "performed recall". Additionally, component replacement for this particular recall is dependent on the generator build date and the part number, with the documentation of the generator build date on the job card. While not...
Reject of the Month: Evaporative Vent Solenoid Valve: - 07/03/2013
... the technician notes, time documentation, service management authorization and the massive list of parts associated with the job, it quickly became clear why management requested its closure sooner than later, this was a high dollar transaction; just...
Global Labour Code Exceptions - 05/14/2013
... management required documentation. The process for adjusting a transaction after a Warranty Parts Center request has been fulfilled has temporarily changed. A new labour code has been created to claim administrative allowances, core charges, and...
The New Roadside Assistance - 05/14/2013
GM has partnered with Allstate Roadside Services to be the new company for your customer's roadside assistance needs. To prepare for the launch, go to www.MyRoadsideInput.com and complete the survey in as much detail as possible. Doing so will give Allstate...
Identifying Non-GM Engine and Transmission Calibrations for V6 and V8 Gasoline Engines - 04/12/2013
... verification procedure as outlined in this bulletin whenever diagnostics determine a hard part failure may have occurred on internal engine parts and BEFORE disassembly, repair or replacement of an engine assembly under warranty. This is for all GM service...
Service Programming System Warranty Transactions - 08/30/2012
... may be situations when a repair procedure is performed to a module that does not require that part to be replaced or repaired in any way. Labour operation N9999 (electrical controls - labour only) and J9999 (powertrain controls - labour only), are used...
Empowerment Levels and Change - 08/30/2012
... had amazing empowerment, the ability to empower 20 hours OLH, authorize overage transactions and part incompatible errors, plus much more. On July 19 and 20, 2012, the dealer's empowerment status changed, as did their self-empowerment levels. This particular...
... or pending claims in the WINS system must be administered in GWM; additionally all unpaid Warranty Part Center administration and core allowances on previously paid WINS claims must be fully debited and entered as a new transaction.Did You Know? jlwarranty...
Global Warranty Management - 04/13/2010
The service department may have noticed a slight change in the Applicable Warranties section of the Investigate Vehicle History feature in comparison to GMVIS. While the applicable warranties section in GWM displays the warranty start/end date and effective/end...
Reject of the Month - 03/10/2011
... how these claims are submitted can seem daunting, but is extremely important for every service department's bottom line. The current 2011 model year Cadillac oil change/maintenance program is no exception. Labour operation Z2262 provides reimbursement...
Diesel Exhaust Fluid - 04/12/2011
... 2500/3500 series vehicles equipped with the Duramax Diesel engine require Diesel Exhaust Fluid as part of the emissions system. While some fluid is added at the factory, the dealer is required to fill the tank prior to delivery to the customer.DEF has...
Completing the Repair - 04/12/2011
There are certain processes or procedures that must be followed for each and every repair made in the service department, even those that are only scheduled for an oil change.Those processes are an integral part of the service department operating standards....
Authorization Code Refresher - 06/30/2011
... claim rejection. To minimize missed authorizations, it is helpful to develop a review method as part of the submission process. Review the job card check list, authorization help card, and highlight the warranty periods/date/current mileage on the job...
No Open Recalls - 06/08/2011
... on vehicles without open recalls. There are a few different scenarios that may prompt a service department to perform a recall when no open recall exists.The recall may have been previously performed and the part involved has failed. Depending on the...
Technician Time Recording - 06/08/2011
... corrected the problem. This information is also a very useful tool to GM engineering and their part suppliers.Clock time is definitely required for Other Labour Time (OLT) and when a closest-to labour operation is used because there is not a published...
From the Desk of a Service Manager - 01/06/2010
Performing thorough GM recommended vehicle inspections as part of your everyday service routine not only creates opportunities for increased customer pay, but it may also increase the number of warranty added (add-on) operations. As...
Recall 10426 Update - 06/30/2011
... seeking completion of this campaign. Transactions submitted with the axle pin charged out in the parts field may reject for part amount excessive. While it is necessary for the dealer to order additional kits, labour operation V2369 currently does not...
Coverage Code Tables - 08/09/2011
... that fall under that specific coverage. If it's not listed, it's most likely not covered by that part of the vehicle warranty. Each document list provides an explanation for the coverage codes as well as specific labour operations that are covered. ...
Transportation Transactions Tidbits - 08/09/2011
... transportation damage and are filed as warranty transactions.Vehicles assembled with incorrect parts or options are not transportation transactions. Before installing the correct part or option, however, service management must contact their DMA for...
Closest to Labor Op Use - 08/09/2011
... and reinstallation of the unit. Things may become tricky with repairs that have parts involved. In these cases the labour operation must not only closely match the repair performed but must also allow for the parts replaced. If the...
Revised Blower Motor Installation Instructions - 02/07/2012
... style blower motor assembly for these vehicles is no longer available as a service replacement part. This design had an integral cooling duct molded into the assembly. The revision has a cooling port and uses a separate air duct that draws cooling air...
February 2012 Recall Update - 02/07/2012
... Manual supplement located in the recall bulletin. The bulletin is being released in phases due to part availability. The first phase will include 2007 and 2008 model year vehicles. The bulletin allows for the inclusion of wire splice in the net item...
Reject of the Month - 02/07/2012
... covered by service contract or special coverage. The warranty administrator submitted this particular claim with transaction type GMPP, causing the transaction to reject. F9726 is a bulletin specific labour operation, not the Labour Time Guide....
ZSET Transaction - 03/08/2012
There is a list of labour operations available in the GM LTG that are submitted for $0 labour time/part cost as a ZSET transaction in GWM. For example:I9385 - Folding Top Cover Package InstallationA ZSET transaction is categorized as a service event and...
PZEV and SULEV - 06/06/2012
PZEV is an acronym for Partial Zero Emissions Vehicle. A PZEV has an advanced engine equipped with cutting-edge emissions controls, and while they run on gasoline, they offer extremely clean, zero evaporative emissions. They also offer a 15-year, 150,000...
Concern, Cause and Correction - 05/02/2012
... described in 3 C's as simply "performed recall". Additionally, component replacement for this particular recall is dependent on the generator build date and the part number, with the documentation of the generator build date on the job card. While not...
Reject of the Month: Evaporative Vent Solenoid Valve: - 07/03/2013
... the technician notes, time documentation, service management authorization and the massive list of parts associated with the job, it quickly became clear why management requested its closure sooner than later, this was a high dollar transaction; just...
Global Labour Code Exceptions - 05/14/2013
... management required documentation. The process for adjusting a transaction after a Warranty Parts Center request has been fulfilled has temporarily changed. A new labour code has been created to claim administrative allowances, core charges, and...
The New Roadside Assistance - 05/14/2013
GM has partnered with Allstate Roadside Services to be the new company for your customer's roadside assistance needs. To prepare for the launch, go to www.MyRoadsideInput.com and complete the survey in as much detail as possible. Doing so will give Allstate...
Identifying Non-GM Engine and Transmission Calibrations for V6 and V8 Gasoline Engines - 04/12/2013
... verification procedure as outlined in this bulletin whenever diagnostics determine a hard part failure may have occurred on internal engine parts and BEFORE disassembly, repair or replacement of an engine assembly under warranty. This is for all GM service...
Service Programming System Warranty Transactions - 08/30/2012
... may be situations when a repair procedure is performed to a module that does not require that part to be replaced or repaired in any way. Labour operation N9999 (electrical controls - labour only) and J9999 (powertrain controls - labour only), are used...
Empowerment Levels and Change - 08/30/2012
... had amazing empowerment, the ability to empower 20 hours OLH, authorize overage transactions and part incompatible errors, plus much more. On July 19 and 20, 2012, the dealer's empowerment status changed, as did their self-empowerment levels. This particular...
Reject of the Month - 08/09/2012
... the tech diagnosed the concern, the manager authorized the policy decision with $1,000 customer participation.The transaction was submitted with the transmission replacement operation, with other labour time and excessive parts for the repair. The claim...
Certified Pre-Owned Operations Guide - 08/09/2012
... for. These blocked labour operations will reject if submitted; however, if it is believed that a part failed due to a manufacturer defect and service management elects to make a policy adjustment for the customer, DMA authorization will be required prior...
July 2023 Recall Update - 06/26/2023
... the 2022MY Chevrolet Silverado 1500 LTD and Silverado 2500HD/3500HD to the population. Additional parts have been added to the parts section, and the warranty section has been revised to include labor time for the models. The update also includes part...
Reject of the Month - April 2024 - 03/23/2024
... (signature/initials, date, time, and explanation) was not documented on the job card. Parts Billed Prior to Diagnosis: Service Policies & Procedures Article 6.2.5 Technician Identification and Accounting of Labor Time provides detail on the...
April 2023 Recall Update - 03/23/2023
... Suburban, and Tahoe vehicles has been revised to add models to the population. Additional part numbers have been added and the warranty information section has been updated to include labor times for the added models. Dealers are instructed to replace...
March 2020 Recall Update - 02/27/2020
... Recall N192278300-01 Front Seat Crossmember Improperly Welded: A recall update provides revised part information and service procedure. Certain 2019-20 Buick Regal vehicles are included in the recall population. Safety Recall N192278940 Incorrect...
Courtesy Transportation Program Coverage & Eligibility - 03/22/2021
... year/150,000 mile PZEV/TZEV Emissions warranty. Any of the GM brand maintenance programs services. Part warranties (ZPTI and ZPTC transactions). Use of a rental vehicle beyond completion of the warranty repair is the customer’s responsibility. During...
March 2021 Recall Update - 02/25/2021
... Engine Overheating: The special coverage bulletin has been updated to include a revised parts section to remove the intake manifold part numbers from the part tables and expand the acceptable evidence to include prior documented complaints of overheating...
Job Card Write-Up and Final Closeout - 05/25/2022
... where the customer is returning to finalize a repair started on a previous job card (e.g. part was ordered), the concern field should contain a reference to the previous job card number. Reminder: In cases where a part was ordered or if the vehicle...
November 2016 Recall Update - 10/26/2016
... 12313C: Engine Balance Chain: The special coverage has been updated to reflect revisions to the part information, service procedure, and warranty transaction information sections. Models involved in the recall include the 2010-2011 Buick LaCrosse, Chevrolet...
New Pilot Program Restricting Certain Labor Operations for Certain Zones - 01/22/2018
The Warranty Parts Center has identified certain components that have been replaced by dealers and returned for inspection where the defect is either disputable or outright not defective. The retrieval and inspection of these components results in unnecessary...
Air Conditioning Repair Documentation - 06/19/2017
... card how much refrigerant they had to add to the system to get it to its capacity. In turn, the parts department must bill out the appropriate amount, typically in ounces or grams, using the corresponding refrigerant part number. If there is no refrigerant...
Battery Policy Still In Effect - 10/26/2016
... requirement. The requirement, that is no longer a policy, was the recording of the battery part number and date code of the failed battery in the Cause Description field of the battery replacement transaction.Policy and Procedures, as well as,...
Android Upgrade Update - 04/28/2016
... dealers submit a ZPDI transaction for a $10 reimbursement. Dealers may update all stock units as part of the PDI process or update the vehicles prior to delivery once the vehicle is sold. A bulletin-specific labor operation has been established for the...
Effective Use of Authorization Codes - 02/02/2016
... 1,648.852982USD 1,177.31Service AgentEXCEEDS OLH LIMIT41USD 2,440.4734100USD 2,440.47Service AgentPART CEILING EXCEEDED31USD 1,685.082133USD 306.94Service AgentREPEAT REPAIRS92USD 2,141.012444USD 799.27Based on the data in the previous chart, let's analyze...
Reject of the Month - 04/08/2016
... areas of compliance. On initial submission, if there are no other errors on the claim, these particular issues will not cause the transaction to reject; rather they will pay, with potential for chargeback in a review situation. Remember that transaction...
The Cause of Failure - 10/23/2015
... that can't be explained. In most cases, the technician is not expected to take the component apart to come up with the exact cause of failure, yet a warranty administrator needs to assign a causal code to the warranty transaction. The Required...
Certified Elite - 02/02/2016
... benefits:Enhanced warranty claim empowermentDirect access to TAC level 2 supportWarranty scrap part retention 72 hours following claim paymentAbility to use iMR funds up to 100% for certain purchases/feesAbility to advertise Certified Elite Dealer recognition...
Claiming Six or More Rental Days - 02/23/2015
... while minimizing vehicle repair time. If the vehicle cannot be scheduled in the service department, and is still operative and safe to drive, the customer should be encouraged to drive the vehicle. Scheduling service visits late in the afternoon or immediately...
Comeback Repeat Repairs - 09/02/2015
... after it has been claimed and rejected. In an audit, the time the service manager applied as part of their required approval will be compared to the technician's first clocked time. If the time is later than the technician's time, it is clear that the...
Changes to Special Coverage 10054 - 07/30/2013
... was unusual in that it was the only Special Coverage adjustment GM created that required customer participation; the customer was responsible for 50% of the cost of the service. Effective immediately, the service is being entirely reimbursed by GM. This...
Authorization Codes - 01/10/2014
... didn't verify if powertrain coverage applied to the repair. With the requirement to get customer participation for a policy repair it's entirely possible that the customer paid for part of the repair that should have been completely covered under warranty. Service...
Chevrolet Courtesy Transportation Program - 12/09/2013
... agreement The warranty reimbursement rate under the program goes from $38 a day to $42. Also part of the program is the ability to offer a same day rental and be reimbursed $21. The same day rental is for customer convenience and is not intended...
January 2014 Recall Update - 01/10/2014
Safety Recall 12213: Brake Vacuum Micro Switch: This recall was announced in late October, 2013. Due to part availability, customers are contacted in phases. Customers located in higher elevation states were included in the first phase, due to an increased...
Important Policy Updates - 01/10/2014
... policies for technicians who exclusively perform oil changes/tire rotations/MPI services as part of the brand maintenance programs. Those technicians are not required to comply with the individual time requirements. The technician is still required to...
... the tech diagnosed the concern, the manager authorized the policy decision with $1,000 customer participation.The transaction was submitted with the transmission replacement operation, with other labour time and excessive parts for the repair. The claim...
Certified Pre-Owned Operations Guide - 08/09/2012
... for. These blocked labour operations will reject if submitted; however, if it is believed that a part failed due to a manufacturer defect and service management elects to make a policy adjustment for the customer, DMA authorization will be required prior...
July 2023 Recall Update - 06/26/2023
... the 2022MY Chevrolet Silverado 1500 LTD and Silverado 2500HD/3500HD to the population. Additional parts have been added to the parts section, and the warranty section has been revised to include labor time for the models. The update also includes part...
Reject of the Month - April 2024 - 03/23/2024
... (signature/initials, date, time, and explanation) was not documented on the job card. Parts Billed Prior to Diagnosis: Service Policies & Procedures Article 6.2.5 Technician Identification and Accounting of Labor Time provides detail on the...
April 2023 Recall Update - 03/23/2023
... Suburban, and Tahoe vehicles has been revised to add models to the population. Additional part numbers have been added and the warranty information section has been updated to include labor times for the added models. Dealers are instructed to replace...
March 2020 Recall Update - 02/27/2020
... Recall N192278300-01 Front Seat Crossmember Improperly Welded: A recall update provides revised part information and service procedure. Certain 2019-20 Buick Regal vehicles are included in the recall population. Safety Recall N192278940 Incorrect...
Courtesy Transportation Program Coverage & Eligibility - 03/22/2021
... year/150,000 mile PZEV/TZEV Emissions warranty. Any of the GM brand maintenance programs services. Part warranties (ZPTI and ZPTC transactions). Use of a rental vehicle beyond completion of the warranty repair is the customer’s responsibility. During...
March 2021 Recall Update - 02/25/2021
... Engine Overheating: The special coverage bulletin has been updated to include a revised parts section to remove the intake manifold part numbers from the part tables and expand the acceptable evidence to include prior documented complaints of overheating...
Job Card Write-Up and Final Closeout - 05/25/2022
... where the customer is returning to finalize a repair started on a previous job card (e.g. part was ordered), the concern field should contain a reference to the previous job card number. Reminder: In cases where a part was ordered or if the vehicle...
November 2016 Recall Update - 10/26/2016
... 12313C: Engine Balance Chain: The special coverage has been updated to reflect revisions to the part information, service procedure, and warranty transaction information sections. Models involved in the recall include the 2010-2011 Buick LaCrosse, Chevrolet...
New Pilot Program Restricting Certain Labor Operations for Certain Zones - 01/22/2018
The Warranty Parts Center has identified certain components that have been replaced by dealers and returned for inspection where the defect is either disputable or outright not defective. The retrieval and inspection of these components results in unnecessary...
Air Conditioning Repair Documentation - 06/19/2017
... card how much refrigerant they had to add to the system to get it to its capacity. In turn, the parts department must bill out the appropriate amount, typically in ounces or grams, using the corresponding refrigerant part number. If there is no refrigerant...
Battery Policy Still In Effect - 10/26/2016
... requirement. The requirement, that is no longer a policy, was the recording of the battery part number and date code of the failed battery in the Cause Description field of the battery replacement transaction.Policy and Procedures, as well as,...
Android Upgrade Update - 04/28/2016
... dealers submit a ZPDI transaction for a $10 reimbursement. Dealers may update all stock units as part of the PDI process or update the vehicles prior to delivery once the vehicle is sold. A bulletin-specific labor operation has been established for the...
Effective Use of Authorization Codes - 02/02/2016
... 1,648.852982USD 1,177.31Service AgentEXCEEDS OLH LIMIT41USD 2,440.4734100USD 2,440.47Service AgentPART CEILING EXCEEDED31USD 1,685.082133USD 306.94Service AgentREPEAT REPAIRS92USD 2,141.012444USD 799.27Based on the data in the previous chart, let's analyze...
Reject of the Month - 04/08/2016
... areas of compliance. On initial submission, if there are no other errors on the claim, these particular issues will not cause the transaction to reject; rather they will pay, with potential for chargeback in a review situation. Remember that transaction...
The Cause of Failure - 10/23/2015
... that can't be explained. In most cases, the technician is not expected to take the component apart to come up with the exact cause of failure, yet a warranty administrator needs to assign a causal code to the warranty transaction. The Required...
Certified Elite - 02/02/2016
... benefits:Enhanced warranty claim empowermentDirect access to TAC level 2 supportWarranty scrap part retention 72 hours following claim paymentAbility to use iMR funds up to 100% for certain purchases/feesAbility to advertise Certified Elite Dealer recognition...
Claiming Six or More Rental Days - 02/23/2015
... while minimizing vehicle repair time. If the vehicle cannot be scheduled in the service department, and is still operative and safe to drive, the customer should be encouraged to drive the vehicle. Scheduling service visits late in the afternoon or immediately...
Comeback Repeat Repairs - 09/02/2015
... after it has been claimed and rejected. In an audit, the time the service manager applied as part of their required approval will be compared to the technician's first clocked time. If the time is later than the technician's time, it is clear that the...
Changes to Special Coverage 10054 - 07/30/2013
... was unusual in that it was the only Special Coverage adjustment GM created that required customer participation; the customer was responsible for 50% of the cost of the service. Effective immediately, the service is being entirely reimbursed by GM. This...
Authorization Codes - 01/10/2014
... didn't verify if powertrain coverage applied to the repair. With the requirement to get customer participation for a policy repair it's entirely possible that the customer paid for part of the repair that should have been completely covered under warranty. Service...
Chevrolet Courtesy Transportation Program - 12/09/2013
... agreement The warranty reimbursement rate under the program goes from $38 a day to $42. Also part of the program is the ability to offer a same day rental and be reimbursed $21. The same day rental is for customer convenience and is not intended...
January 2014 Recall Update - 01/10/2014
Safety Recall 12213: Brake Vacuum Micro Switch: This recall was announced in late October, 2013. Due to part availability, customers are contacted in phases. Customers located in higher elevation states were included in the first phase, due to an increased...
Important Policy Updates - 01/10/2014
... policies for technicians who exclusively perform oil changes/tire rotations/MPI services as part of the brand maintenance programs. Those technicians are not required to comply with the individual time requirements. The technician is still required to...
Filing - 06/06/2014
... printoutsGM issued authorizations and approvalsWarranty transaction submission recordsWPC parts return shipping records and requestsCopies of invoices for parts expediting expendituresOriginal job cards or parts invoices for service replacement part...
Vehicle Payment Reimbursement - 06/29/2021
... This tool should be offered in unique circumstances such as extended service days due to part delays or difficulty diagnosing a customer’s vehicle condition. More details can be found regarding other Goodwill tools in bulletin 11-00-89-005. This...
GWM Transaction Submission - 05/28/2020
... When submitting your claims manually in GWM, you have to type in all the required information. Part of that required information is the technician’s cause of failure and correction documentation. In the Job Card Closeout section in the Policies...
Temporary Policy Revisions - 03/27/2020
... in October 2019 (Global Message GCUS-9-8486) due to the situation GM was experiencing with part availability that is still in effect. The extension provides service management with the ability to self-authorize up to 7 days of rental. GM pre-approval...
Assembly Consumer Warranty - 12/02/2019
... components, you are required to run the Policy Evaluation Tool. If the results are that GM will participate in the repair, along with customer participation, the warranty is the same 3 year/100,000 mile coverage. If the PET shows 100% GM coverage, the...
Dealer Self-Empowerment Extension - 10/23/2019
GM has temporarily extended dealer self-empowerment on rentals due to part availability issues. Service management may self-authorize up to 7 days of rental on job cards dated on/after 10/7/2019. Beginning on the 8th day of a rental, a request for GM...
Variable Diagnostic Time Explained - 09/25/2018
... Assistance cannot be claimed for diagnosis or OLH time. A normal road test to verify repairs is part of the base labor operation time and is not eligible to be claimed for either diagnosis time or OLH unless the extenuating circumstance is documented...
HAZ MAT Tips - 03/26/2019
... good and sent via Central Transport. Information on Dangerous Goods may be found in the GM Parts Policies and Procedures Manual as well as in the most current version of Bulletin 99-00-89-019. Global Reference document GCUS-9-7300 contains a Guide for...
WPC Bulletin Updates - 10/28/2022
99-00-89-019X is the bulletin number for Global Warranty Management (GWM) Warranty Parts Center (WPC) Parts Return Program Information. This bulletin was updated last month to add the 2023 Model Year and update information under Parts Retention. In the...
Forum - 03/07/2024
... at least the new one is on the box and then if they miss the old they have to go pull the warranty part return and get it before I pay them. With the roof rail, again since day one both or no pay. ( I am not called Franzilla for nothing lol)...
Forum - 03/03/2023
... at P&P section 5.14 it has some decent information. (this is not all of it) 5.14 - Warranty Parts Expediting GM will reimburse Service Agent for GM parts obtained locally and expenses incurred for expediting GM parts not in Service Agent inventory...
Forum - 03/08/2023
... you are trying to warranty. The next thing I would do is use the warranty job aid with the VIN and part number for whatever you are doing and see which one tells you to use it for a particular LPO. One will usually say do not use for LPO options. You...
Forum - 06/14/2022
... serves (which it may not) we did a pre-authorization for a PET override using the opcode for the part that you were waiting for but you only submit for the rental amount. I think my DMA tried to give me some opcode but she usually pulled the wrong one...
Forum - 04/14/2022
... is shut off. I know exactly what you mean though, you cannot do manual claims in global due to the parts issue, also it doubles the comment boxes when you modify claims and you cannot select a causal part. Those things are just for starters. It is all...
Forum - 08/18/2023
... to attach to pending claims and then go back to 'view transactions' to verify it went. Just had a part warranty reject for attachment missing... I have had this happen a few times in the last few months, but I figured it was our internet dropping...
Forum - 03/23/2023
ZPTI transaction types are not eligible for parts expedite per P&P 5.14 "Service Agent-owned vehicles, and parts and accessories replaced under part warranties (ZPTI / ZPTC), are not eligible for parts expediting." The Admin needs to remove the expedite...
Forum - 01/17/2020
... lines attempted to submit, the 2nd line was related to the first and should have been submitted as part of the first line because it is a related (or same) opcode that is rejecting as a repeat repair to the first. In this event you would go into global...
Forum - 03/24/2020
... of Component in Pairs: When repairs necessitate both left/right or front/rear repairs or part replacements, Service Agents are to use the single labour operation and submit for the "Add Time" for performing both sides. If unique labour operations are...
Forum - 02/04/2021
... you would need separate punches to identify and submit for other hours. If they aren't replacing a part it shouldn't be over the base time but I can see some rare circumstances. As always an explanation in general comments would be best unless it needs...
Forum - 11/19/2020
Hi CarolRoyal! The GM Service Replacement Parts and Accessories Warranty Quick Reference Chart in the Parts Policies and Procedures Manual (page 108) is a helpful reference tool. Failed parts replaced under warranty or 100% policy are...
Forum - 03/08/2019
Similar to others, when a SPAC case is used we get the related printouts from the parts manager and attach them to the invoice. My WSC rep asks for this on the rework for the pre-auth. My SM scans them and handles all of that usually. Sometimes he asks...
Forum - 08/04/2018
... in house. Maybe they believe you were overcharged for the work performed on the sublet. If some part of the operation you claimed was doing what the tech did they will want you to reduce the pay time to the tech. What operation code did you use? Are...
Forum - 05/30/2018
... detail regarding your request so we can provide assistance? P&P Article 3.2.7 pertains to Parts, including Non-GM parts and Warranty/Policy Part Turn In. P&P Article 4.1.3 lists the hours of operation for TAC. Thanks in advance! ...
Forum - 07/26/2018
jblox: Is this a claim for a dealer installed accessory repair? If so, was a ZSET transaction originally submitted for the install? What labor operation was submitted? What part(s) were installed?
PARTS ORDERED PRIOR TO WARRANTY EXPIRATION BUT REPAIR NOT DONE UNTIL AFTER EXPIRATION - 06/19/2018
What is the best way to submit a claim where you ordered parts prior to warranty expiration, then the part comes in and customer comes in for repair but the warranty has now expired? My DMA answered me back and said: Run calculator, send me...
... printoutsGM issued authorizations and approvalsWarranty transaction submission recordsWPC parts return shipping records and requestsCopies of invoices for parts expediting expendituresOriginal job cards or parts invoices for service replacement part...
Vehicle Payment Reimbursement - 06/29/2021
... This tool should be offered in unique circumstances such as extended service days due to part delays or difficulty diagnosing a customer’s vehicle condition. More details can be found regarding other Goodwill tools in bulletin 11-00-89-005. This...
GWM Transaction Submission - 05/28/2020
... When submitting your claims manually in GWM, you have to type in all the required information. Part of that required information is the technician’s cause of failure and correction documentation. In the Job Card Closeout section in the Policies...
Temporary Policy Revisions - 03/27/2020
... in October 2019 (Global Message GCUS-9-8486) due to the situation GM was experiencing with part availability that is still in effect. The extension provides service management with the ability to self-authorize up to 7 days of rental. GM pre-approval...
Assembly Consumer Warranty - 12/02/2019
... components, you are required to run the Policy Evaluation Tool. If the results are that GM will participate in the repair, along with customer participation, the warranty is the same 3 year/100,000 mile coverage. If the PET shows 100% GM coverage, the...
Dealer Self-Empowerment Extension - 10/23/2019
GM has temporarily extended dealer self-empowerment on rentals due to part availability issues. Service management may self-authorize up to 7 days of rental on job cards dated on/after 10/7/2019. Beginning on the 8th day of a rental, a request for GM...
Variable Diagnostic Time Explained - 09/25/2018
... Assistance cannot be claimed for diagnosis or OLH time. A normal road test to verify repairs is part of the base labor operation time and is not eligible to be claimed for either diagnosis time or OLH unless the extenuating circumstance is documented...
HAZ MAT Tips - 03/26/2019
... good and sent via Central Transport. Information on Dangerous Goods may be found in the GM Parts Policies and Procedures Manual as well as in the most current version of Bulletin 99-00-89-019. Global Reference document GCUS-9-7300 contains a Guide for...
WPC Bulletin Updates - 10/28/2022
99-00-89-019X is the bulletin number for Global Warranty Management (GWM) Warranty Parts Center (WPC) Parts Return Program Information. This bulletin was updated last month to add the 2023 Model Year and update information under Parts Retention. In the...
Forum - 03/07/2024
... at least the new one is on the box and then if they miss the old they have to go pull the warranty part return and get it before I pay them. With the roof rail, again since day one both or no pay. ( I am not called Franzilla for nothing lol)...
Forum - 03/03/2023
... at P&P section 5.14 it has some decent information. (this is not all of it) 5.14 - Warranty Parts Expediting GM will reimburse Service Agent for GM parts obtained locally and expenses incurred for expediting GM parts not in Service Agent inventory...
Forum - 03/08/2023
... you are trying to warranty. The next thing I would do is use the warranty job aid with the VIN and part number for whatever you are doing and see which one tells you to use it for a particular LPO. One will usually say do not use for LPO options. You...
Forum - 06/14/2022
... serves (which it may not) we did a pre-authorization for a PET override using the opcode for the part that you were waiting for but you only submit for the rental amount. I think my DMA tried to give me some opcode but she usually pulled the wrong one...
Forum - 04/14/2022
... is shut off. I know exactly what you mean though, you cannot do manual claims in global due to the parts issue, also it doubles the comment boxes when you modify claims and you cannot select a causal part. Those things are just for starters. It is all...
Forum - 08/18/2023
... to attach to pending claims and then go back to 'view transactions' to verify it went. Just had a part warranty reject for attachment missing... I have had this happen a few times in the last few months, but I figured it was our internet dropping...
Forum - 03/23/2023
ZPTI transaction types are not eligible for parts expedite per P&P 5.14 "Service Agent-owned vehicles, and parts and accessories replaced under part warranties (ZPTI / ZPTC), are not eligible for parts expediting." The Admin needs to remove the expedite...
Forum - 01/17/2020
... lines attempted to submit, the 2nd line was related to the first and should have been submitted as part of the first line because it is a related (or same) opcode that is rejecting as a repeat repair to the first. In this event you would go into global...
Forum - 03/24/2020
... of Component in Pairs: When repairs necessitate both left/right or front/rear repairs or part replacements, Service Agents are to use the single labour operation and submit for the "Add Time" for performing both sides. If unique labour operations are...
Forum - 02/04/2021
... you would need separate punches to identify and submit for other hours. If they aren't replacing a part it shouldn't be over the base time but I can see some rare circumstances. As always an explanation in general comments would be best unless it needs...
Forum - 11/19/2020
Hi CarolRoyal! The GM Service Replacement Parts and Accessories Warranty Quick Reference Chart in the Parts Policies and Procedures Manual (page 108) is a helpful reference tool. Failed parts replaced under warranty or 100% policy are...
Forum - 03/08/2019
Similar to others, when a SPAC case is used we get the related printouts from the parts manager and attach them to the invoice. My WSC rep asks for this on the rework for the pre-auth. My SM scans them and handles all of that usually. Sometimes he asks...
Forum - 08/04/2018
... in house. Maybe they believe you were overcharged for the work performed on the sublet. If some part of the operation you claimed was doing what the tech did they will want you to reduce the pay time to the tech. What operation code did you use? Are...
Forum - 05/30/2018
... detail regarding your request so we can provide assistance? P&P Article 3.2.7 pertains to Parts, including Non-GM parts and Warranty/Policy Part Turn In. P&P Article 4.1.3 lists the hours of operation for TAC. Thanks in advance! ...
Forum - 07/26/2018
jblox: Is this a claim for a dealer installed accessory repair? If so, was a ZSET transaction originally submitted for the install? What labor operation was submitted? What part(s) were installed?
PARTS ORDERED PRIOR TO WARRANTY EXPIRATION BUT REPAIR NOT DONE UNTIL AFTER EXPIRATION - 06/19/2018
What is the best way to submit a claim where you ordered parts prior to warranty expiration, then the part comes in and customer comes in for repair but the warranty has now expired? My DMA answered me back and said: Run calculator, send me...
Forum - 11/16/2018
... the machine says .650kg difference you just bill that as 65. From there it just depends on your parts department. My PM and I set the system up to bill it correctly with the GM part number ending in XX that is billed to the ticket. When I validate the...
Forum - 05/08/2018
AFTER SUBMITTING MY CLAIMS FOR RECALL 18138 AND HAVING COOLANT IN NET ITEMS FOR 1/2 GALLON, AND THEN TRIED 1 GALLON IN PARTS LINE WITH BOTH CLAIMS BEING REJECTED MY CALL TO DBC WAS SENT UP TO LEVEL 2. TODAY I GOT THIS RESPONSE: Hi Heather, Good...
Forum - 10/04/2017
... line transaction with the engine as the causal component - the engine indicated as the causal part and the engine replacement labor operation. Utilize OLH for the labor to replace the other components (with reduction for overlap, if any). Service...
Forum - 08/01/2017
... only apply to true OLH, which represents labor to address extenuating circumstances that are not part of the published repair procedure for that component. OLH submitted in this situation should not exceed the published base time for the single...
Re: Question regarding technician documentation - 07/22/2015
... of a paper file that includes the shop copy of the job card or an electronic vehicle history as part of an electronic job card system or optically scanned paper job card copies. Electronic or scanned storage must include all supporting documentation...including...
Re: Closest Available Labor Operation - 07/09/2015
... use of closest to labor operations for repairs is typically not the norm, it is, for the most part, infrequent. Kristen / jlwarranty...
Re: Closest Available Labor Operation - 08/20/2015
... I have used the labor op for it with base time but have been sure to note in my comments that the part was removed and reinstalled for repair. I'm new to this and am still learning all the do's and don'ts. Still so confusing. I previously worked for...
Re: Dealer Installed Parts Warranty Parameters and - 05/24/2016
Hi RuthAnne, Thanks for posting the part warranty question on the Forum! Would love to see an update on how you resolved the issue. Thanks! Kristen / jlwarranty
Forum - 10/18/2016
... only apply to true OLH, which represents labor to address extenuating circumstances that are not part of the published repair procedure for that component. OLH submitted in this situation should not exceed the published base time for the single...
GMC YUKON: LIFTGATE MODULE - 12/21/2011
I HAVE A 2007 GMC YUKON (1GKFK66867J374223) We replaced PT#25889603 / Liftgate close actr mot cont module ** Unable to locate labor op** Have checked: part to labor op guide "no help" any asst greatly appreciated !!
2011 Malibu paint issue - 07/21/2011
... that replacing the seals would not help since the new ones would be the same as the original parts. Our customer reluctantly agreed to have us perform the repair this way (she hated the idea of tape on her new car) after our GM rep said to tell her...
Re: EMRP 48/36 MG ENHANCED ?????? - 08/05/2011
... Mechanical Repair Program, known as eMRP, offers you extensive mechanical coverage. If a part breaks, even if it results from wear and tear, and it's not on the very short list of excluded items, then it's covered. eMRP also includes roadside assistance...
Re: Z2262 - 03/08/2011
There is a help card for cadillac maintenace program under resources. It says to use the following parts numbers. Dexos 1 Oil Part Number Price Quart 19293000 $ 3.35 Bulk - Option 1 19293002 $12.13 Bulk - Option 2 19293003 $ 9.95 Hope thi...
Re: Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 09/15/2010
... Z6998 for PDI adds with OLH and had to H-route. Our rep. paid it right away--I didn't catch the part in the bulletin when I did that one about using the other labor op. If you still have problems I'd call your warranty specialist and explain it...
Re: What constitutes tampering? - 01/04/2011
Found this in P&P manual, does not say exhaust system, but does include cutting, welding, or disconnecting OE parts and components. 1.2.2.12 The New Vehicle Limited Warranty does not cover any damage or failure resulting from modification or alteration...
Required Operating Procedures Bulletin UPDATE - 01/10/2014
... Concern Results in Replacement of Component in Pairs: Combined left/right or front/rear repairs or part replacements are not normally necessary unless specifically indicated in a published repair procedure. In these cases, the published time will include...
Re: Ignition Switch Recall Parts Return - 06/06/2014
... components should be processed in the following manner: Submit an add credit to the appropriate part replacement labour operation for the applicable job cards. > Up to 0.3 hrs may be claimed for packaging and handling per labour operation. > Submit...
Re: Recalls 14063 and 13454 (Courtesy Transportation) - 04/22/2014
... can be performed " ... also you can provide a SPAC case number if available to support a long term part delay rental. ...
Re: Recall 12045 and Lock Cylinder Coding - 05/31/2012
It's part of the service procedure, and included in the time. 1. Remove the ignition lock cylinder. Refer to Ignition Lock Cylinder Replacement in SI. Note: For ignition lock cylinder assembly and coding, use the instructions provided with the new...
STEERING WHEEL HORN SWITCH - LABOR OP ??? - 12/30/2009
... ONLY THE HORN REPLACEMENT H0200 AS "CLOSEST OP CODE", NOTHING UNDER SWITCH, NOTHING COMES UP THRU PART TO LABOR GUIDE... WILL THIS FLY WITH GMPP AS H0200 CLOSEST OP CODE ??? "MUST BE HAVING A BRAIN CRAMP DAY"...
A/Trans Serv Seal Kit - labor op - 03/02/2010
2007 SILVERADO - 1GBJC39K47E513965 REPLACED PT#24248579 (4.005) PART GROUP # NOT LISTED IN J&L WARRANTY GUIDE EPIC STATES AS: A/TRANS SERV SEAL KIT NOT SURE OF LABOR OP TO USE.... ANY ASST GRATEFUL
FRT WHL DRV INT SHAFT -- LABOR OP ?? - 10/02/2009
2008 EQUINOX - 2CNDL937786291813 FRONT WHL DRIVE INT SHAFT PT#25865435 6.055 ONLY THING CLOSE: F1475 FRONT WHEEL DRIVE SHAFT - LEFT F1476 FRONT WHEEL DRIVE SHAFT - RIGHT IS THIS THE SAME THING & ONLY 1-PART # FOR EITHER SIDE
Re: GOODWILL - 09/28/2009
... do not apply unless the vehicle is within the 24/24K period. Diesel coverage in my opionion IS part of the GM New Vehicle Limited Warranty. Anyone have any thoughts on this?...
Re: LATCH LABOR OP ?? - 06/24/2009
... Anchors, Third Seat To Floor - Left - Replace -Maybe check with the tech for a better idea of the part too, but it sounds like these might be it --or at least a good "closest to" option....
Re: WINS VERSUS DCS - 07/20/2009
... a good deal of the information from the RO. WINS would require you to type in the VIN, mileage, part#'s, etc. I would think for your regular claims DCS would be your best bet. I do use WINS for resubmissions as I find it easier to navigate and since...
... the machine says .650kg difference you just bill that as 65. From there it just depends on your parts department. My PM and I set the system up to bill it correctly with the GM part number ending in XX that is billed to the ticket. When I validate the...
Forum - 05/08/2018
AFTER SUBMITTING MY CLAIMS FOR RECALL 18138 AND HAVING COOLANT IN NET ITEMS FOR 1/2 GALLON, AND THEN TRIED 1 GALLON IN PARTS LINE WITH BOTH CLAIMS BEING REJECTED MY CALL TO DBC WAS SENT UP TO LEVEL 2. TODAY I GOT THIS RESPONSE: Hi Heather, Good...
Forum - 10/04/2017
... line transaction with the engine as the causal component - the engine indicated as the causal part and the engine replacement labor operation. Utilize OLH for the labor to replace the other components (with reduction for overlap, if any). Service...
Forum - 08/01/2017
... only apply to true OLH, which represents labor to address extenuating circumstances that are not part of the published repair procedure for that component. OLH submitted in this situation should not exceed the published base time for the single...
Re: Question regarding technician documentation - 07/22/2015
... of a paper file that includes the shop copy of the job card or an electronic vehicle history as part of an electronic job card system or optically scanned paper job card copies. Electronic or scanned storage must include all supporting documentation...including...
Re: Closest Available Labor Operation - 07/09/2015
... use of closest to labor operations for repairs is typically not the norm, it is, for the most part, infrequent. Kristen / jlwarranty...
Re: Closest Available Labor Operation - 08/20/2015
... I have used the labor op for it with base time but have been sure to note in my comments that the part was removed and reinstalled for repair. I'm new to this and am still learning all the do's and don'ts. Still so confusing. I previously worked for...
Re: Dealer Installed Parts Warranty Parameters and - 05/24/2016
Hi RuthAnne, Thanks for posting the part warranty question on the Forum! Would love to see an update on how you resolved the issue. Thanks! Kristen / jlwarranty
Forum - 10/18/2016
... only apply to true OLH, which represents labor to address extenuating circumstances that are not part of the published repair procedure for that component. OLH submitted in this situation should not exceed the published base time for the single...
GMC YUKON: LIFTGATE MODULE - 12/21/2011
I HAVE A 2007 GMC YUKON (1GKFK66867J374223) We replaced PT#25889603 / Liftgate close actr mot cont module ** Unable to locate labor op** Have checked: part to labor op guide "no help" any asst greatly appreciated !!
2011 Malibu paint issue - 07/21/2011
... that replacing the seals would not help since the new ones would be the same as the original parts. Our customer reluctantly agreed to have us perform the repair this way (she hated the idea of tape on her new car) after our GM rep said to tell her...
Re: EMRP 48/36 MG ENHANCED ?????? - 08/05/2011
... Mechanical Repair Program, known as eMRP, offers you extensive mechanical coverage. If a part breaks, even if it results from wear and tear, and it's not on the very short list of excluded items, then it's covered. eMRP also includes roadside assistance...
Re: Z2262 - 03/08/2011
There is a help card for cadillac maintenace program under resources. It says to use the following parts numbers. Dexos 1 Oil Part Number Price Quart 19293000 $ 3.35 Bulk - Option 1 19293002 $12.13 Bulk - Option 2 19293003 $ 9.95 Hope thi...
Re: Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 09/15/2010
... Z6998 for PDI adds with OLH and had to H-route. Our rep. paid it right away--I didn't catch the part in the bulletin when I did that one about using the other labor op. If you still have problems I'd call your warranty specialist and explain it...
Re: What constitutes tampering? - 01/04/2011
Found this in P&P manual, does not say exhaust system, but does include cutting, welding, or disconnecting OE parts and components. 1.2.2.12 The New Vehicle Limited Warranty does not cover any damage or failure resulting from modification or alteration...
Required Operating Procedures Bulletin UPDATE - 01/10/2014
... Concern Results in Replacement of Component in Pairs: Combined left/right or front/rear repairs or part replacements are not normally necessary unless specifically indicated in a published repair procedure. In these cases, the published time will include...
Re: Ignition Switch Recall Parts Return - 06/06/2014
... components should be processed in the following manner: Submit an add credit to the appropriate part replacement labour operation for the applicable job cards. > Up to 0.3 hrs may be claimed for packaging and handling per labour operation. > Submit...
Re: Recalls 14063 and 13454 (Courtesy Transportation) - 04/22/2014
... can be performed " ... also you can provide a SPAC case number if available to support a long term part delay rental. ...
Re: Recall 12045 and Lock Cylinder Coding - 05/31/2012
It's part of the service procedure, and included in the time. 1. Remove the ignition lock cylinder. Refer to Ignition Lock Cylinder Replacement in SI. Note: For ignition lock cylinder assembly and coding, use the instructions provided with the new...
STEERING WHEEL HORN SWITCH - LABOR OP ??? - 12/30/2009
... ONLY THE HORN REPLACEMENT H0200 AS "CLOSEST OP CODE", NOTHING UNDER SWITCH, NOTHING COMES UP THRU PART TO LABOR GUIDE... WILL THIS FLY WITH GMPP AS H0200 CLOSEST OP CODE ??? "MUST BE HAVING A BRAIN CRAMP DAY"...
A/Trans Serv Seal Kit - labor op - 03/02/2010
2007 SILVERADO - 1GBJC39K47E513965 REPLACED PT#24248579 (4.005) PART GROUP # NOT LISTED IN J&L WARRANTY GUIDE EPIC STATES AS: A/TRANS SERV SEAL KIT NOT SURE OF LABOR OP TO USE.... ANY ASST GRATEFUL
FRT WHL DRV INT SHAFT -- LABOR OP ?? - 10/02/2009
2008 EQUINOX - 2CNDL937786291813 FRONT WHL DRIVE INT SHAFT PT#25865435 6.055 ONLY THING CLOSE: F1475 FRONT WHEEL DRIVE SHAFT - LEFT F1476 FRONT WHEEL DRIVE SHAFT - RIGHT IS THIS THE SAME THING & ONLY 1-PART # FOR EITHER SIDE
Re: GOODWILL - 09/28/2009
... do not apply unless the vehicle is within the 24/24K period. Diesel coverage in my opionion IS part of the GM New Vehicle Limited Warranty. Anyone have any thoughts on this?...
Re: LATCH LABOR OP ?? - 06/24/2009
... Anchors, Third Seat To Floor - Left - Replace -Maybe check with the tech for a better idea of the part too, but it sounds like these might be it --or at least a good "closest to" option....
Re: WINS VERSUS DCS - 07/20/2009
... a good deal of the information from the RO. WINS would require you to type in the VIN, mileage, part#'s, etc. I would think for your regular claims DCS would be your best bet. I do use WINS for resubmissions as I find it easier to navigate and since...
PROTECTIVE FILM - LABOR OP NEEDED - 03/16/2009
2008 HHR - 3GNDA53P38S598620 INSTALLED PART#25791042 GRP 15.506 (GRP NOT LISTED IN J&L) NOTHING COMES UP UNDER "FILM" OR "PROTECTIVE" EPIC STATES: FILM-RR S/D TR PNL PROTV ANY ASSIST GREATLY APPRECIATED
HAS THIS HAPPENED TO ANYONE ELSE? - 02/20/2009
... I RECEIVED A CALL FROM ONE OUR CUSTOMERS STATING THAT GM SENT THEM NOTICE OF THE RECALL AND THE PART AND INSTRUCTIONS TO FIX IT. I'VE KNOWN ABOUT THE NOTICE BUT THIS WAS THE FIRST TIME I'D EVER HEARD OF THEM SENDING THE PARTS. NOW MY DILEMMA, I NOW...
Re: pts warranty - 01/28/2009
Jodi 0 Number of Posts: 42 Re: Over The Counter Part Warranties -------------------------------------------------------------------------------- In wins you have the option of not using a vin with a claim type B as long as you aren't claiming labor....
Re: Exterior Roof Panel - 06/10/2008
... For out of warranty situations, use the appropriate labor operation from the LTG and submit as a part warranty claim (claim type B authorization G). The recall labor operation can only be used once, if used again the claim will reject for recall has...
RIGHT DOOR MODULE LABOR OP?? - 11/05/2008
2004 TAHOE: LOOKING FOR A LABOR OP FOR... TECH SAYS - PASSENGER DOOR MODULE PARTS DEPT - SHOWS PT#15883319 EPIC BY PART# - DOOR LOCK / SIDE WINDOW SWITCH NOT LOCATING A LABOR OP ????? PLEASE HELP
FUEL INJECTOR WIRING HARNESS - 04/01/2008
2005 SILVERADO - VIN #1GCHK23205F886959 UNABLE TO LOCATE AN OP CODE FOR PT#98017958 CHECKED THRU: PART GROUP TO LABOR OP "NOTHING" CHECKED EPIC DESCRIPTION: FUEL INJECTOR HARNESS ASSY THANKS FOR ANY OTHER IDEAS !!!
MARK OF EXCELLENCE QUESTION - 05/20/2008
... the dealership to maintain a set of glove box literature on each model year vehicle and/or part: A. until the end of the model year B. there is no requirement on glove box literature C. until the last of the dealer inventory is sold D. for one year...
Forum - 09/19/2007
... (another reference would be the WPC Bulletin # 99-00-89-019C) "For both types of requests (i.e., parts returns and/or repair order only requests) be sure to include a copy of the part return request form, repair order with the technician's comments,...
Tire Coverage - 07/21/2022
... truly defective otherwise, they will be charged back. You must work with the technician and the parts department to obtain all of the necessary tire specifications including the exact brand, size, load rating, speed rating and TPC number of the tire...
Branded Titles and Special Coverage - 08/30/2012
... For example, if the Special Coverage, emissions, or recall repair calls for the replacement of a part that is missing or damaged as a result of the reason for branding, the repair should be denied. If a customer feels the vehicle's title has been branded...
Reject of the Month - 08/30/2012
... the transaction ultimately paid as requested. Investigate all error codes, do not simply eliminate parts or labour from a transaction without examining the claim for a cause/rationale. The solution may be as simple as a key punch entry (part number 1234567...
September 2012 Recall Update - 08/30/2012
... affect approximately 9,400 vehicles. It is expected to be released in October, when sufficient parts are available. Emission Control Recall 12170 - Engine Control Module Programmed with Incorrect Calibration: Dealers have been instructed to reprogram...
End of the Year - 11/05/2012
... are debuting and dealers are planning the end of financial year data. To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule should be current (all transactions over 30 days should be fully supported...
A Goodwill Tool - 02/26/2013
... here or on the customer letter, but the coverage is intended to include all components that are part of the specific system whether listed or not. The time/mileage parameters that can be offered are 12/15, 24/30, 36/45, 48/60, 60/75. So if you wanted...
Where are the Manuals? - 03/11/2013
... & Tools. When you select the link to open the manual, you will find other important manuals.Parts and Accessories Policies and Procedures Manual - As the name implies, this is the manual for the parts department. Global Warranty Management...
Field Actions and Special Coverage Reimbursements - 06/19/2013
... that customer reimbursement can only be the amount GM would have paid a service agent using the GM part(s) and labour allowance stated in the field action bulletin. However, if the amount being reimbursed exceeds the amount GM would have paid an authorized...
May 2013 Bulletin Updates: - 06/19/2013
... with operation 4041510-battery replace.11-00-89-007C: Exterior Labour Operations (Labour Only-No Part Replaced). The bulletin revision contains all of the exterior labour operations in the new GLC format.07-00-89-037F: Courtesy Transportation and Roadside...
Option Discrepancies - 06/06/2012
A transportation transaction is filed when there is damage to any part of a vehicle or a component is missing. If a vehicle has incorrect parts or options, also referred to as option discrepancies, a warranty transaction is filed. Examples of incorrect...
Free Agent Audit: - 08/09/2012
... non-compliance concerns were issued an incentive debit.The following areas were reviewed as part of the audit:Incorrect Reimbursement Amount - the dealer charged more than the amount allowed by the program guidelinesIneligible VINs - claims were submitted...
GWM Enhancements - 03/08/2012
... pre-authorization screen. This information is not optional and must include detailed descriptions. Part numbers can be entered in a new section provided as well. This section is optional.In the Transaction History section in IVH you may see "Denied"...
Reject of the Month - 04/13/2012
... store's DSP. The transaction rejected for several reasons, including excessive net and excessive parts. On the second submission the warranty administrator processed the transaction in GWM with no part pricing to allow the system to calculate pricing,...
The Rookie's Corner - 10/14/2011
... and times prior to submission. SI is also helpful when dealing with recalls; the instructions, part numbers, and labour ops can be reviewed prior to submission. GlobalConnect/Investigate Vehicle History - GlobalConnect and Investigate Vehicle History...
October 2011 Recall Update - 10/14/2011
... vehicles equipped with a 2.4L gas engine. The recall has been updated to include revisions to the parts, service procedure and labour time sections of the bulletin for customer delivered vehicles. The service bulletin has been updated to include the...
Warranty Management Workshop 2010 - 01/06/2010
... much information is covered in this one day class that sometimes leads to "information overload", particularly for attendees who are new to warranty. Occasionally a call is for further clarification on a specific topic. But a more common call goes like...
Warranty Performance Analysis - 01/06/2010
... losses and profit. In 2009, it provided a comprehensive description of the functions of service department members. In 2010 we will provide a few examples of problems found during audits, as well instructions for dealer use to analyze their own warranty...
2008 HHR - 3GNDA53P38S598620 INSTALLED PART#25791042 GRP 15.506 (GRP NOT LISTED IN J&L) NOTHING COMES UP UNDER "FILM" OR "PROTECTIVE" EPIC STATES: FILM-RR S/D TR PNL PROTV ANY ASSIST GREATLY APPRECIATED
HAS THIS HAPPENED TO ANYONE ELSE? - 02/20/2009
... I RECEIVED A CALL FROM ONE OUR CUSTOMERS STATING THAT GM SENT THEM NOTICE OF THE RECALL AND THE PART AND INSTRUCTIONS TO FIX IT. I'VE KNOWN ABOUT THE NOTICE BUT THIS WAS THE FIRST TIME I'D EVER HEARD OF THEM SENDING THE PARTS. NOW MY DILEMMA, I NOW...
Re: pts warranty - 01/28/2009
Jodi 0 Number of Posts: 42 Re: Over The Counter Part Warranties -------------------------------------------------------------------------------- In wins you have the option of not using a vin with a claim type B as long as you aren't claiming labor....
Re: Exterior Roof Panel - 06/10/2008
... For out of warranty situations, use the appropriate labor operation from the LTG and submit as a part warranty claim (claim type B authorization G). The recall labor operation can only be used once, if used again the claim will reject for recall has...
RIGHT DOOR MODULE LABOR OP?? - 11/05/2008
2004 TAHOE: LOOKING FOR A LABOR OP FOR... TECH SAYS - PASSENGER DOOR MODULE PARTS DEPT - SHOWS PT#15883319 EPIC BY PART# - DOOR LOCK / SIDE WINDOW SWITCH NOT LOCATING A LABOR OP ????? PLEASE HELP
FUEL INJECTOR WIRING HARNESS - 04/01/2008
2005 SILVERADO - VIN #1GCHK23205F886959 UNABLE TO LOCATE AN OP CODE FOR PT#98017958 CHECKED THRU: PART GROUP TO LABOR OP "NOTHING" CHECKED EPIC DESCRIPTION: FUEL INJECTOR HARNESS ASSY THANKS FOR ANY OTHER IDEAS !!!
MARK OF EXCELLENCE QUESTION - 05/20/2008
... the dealership to maintain a set of glove box literature on each model year vehicle and/or part: A. until the end of the model year B. there is no requirement on glove box literature C. until the last of the dealer inventory is sold D. for one year...
Forum - 09/19/2007
... (another reference would be the WPC Bulletin # 99-00-89-019C) "For both types of requests (i.e., parts returns and/or repair order only requests) be sure to include a copy of the part return request form, repair order with the technician's comments,...
Tire Coverage - 07/21/2022
... truly defective otherwise, they will be charged back. You must work with the technician and the parts department to obtain all of the necessary tire specifications including the exact brand, size, load rating, speed rating and TPC number of the tire...
Branded Titles and Special Coverage - 08/30/2012
... For example, if the Special Coverage, emissions, or recall repair calls for the replacement of a part that is missing or damaged as a result of the reason for branding, the repair should be denied. If a customer feels the vehicle's title has been branded...
Reject of the Month - 08/30/2012
... the transaction ultimately paid as requested. Investigate all error codes, do not simply eliminate parts or labour from a transaction without examining the claim for a cause/rationale. The solution may be as simple as a key punch entry (part number 1234567...
September 2012 Recall Update - 08/30/2012
... affect approximately 9,400 vehicles. It is expected to be released in October, when sufficient parts are available. Emission Control Recall 12170 - Engine Control Module Programmed with Incorrect Calibration: Dealers have been instructed to reprogram...
End of the Year - 11/05/2012
... are debuting and dealers are planning the end of financial year data. To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule should be current (all transactions over 30 days should be fully supported...
A Goodwill Tool - 02/26/2013
... here or on the customer letter, but the coverage is intended to include all components that are part of the specific system whether listed or not. The time/mileage parameters that can be offered are 12/15, 24/30, 36/45, 48/60, 60/75. So if you wanted...
Where are the Manuals? - 03/11/2013
... & Tools. When you select the link to open the manual, you will find other important manuals.Parts and Accessories Policies and Procedures Manual - As the name implies, this is the manual for the parts department. Global Warranty Management...
Field Actions and Special Coverage Reimbursements - 06/19/2013
... that customer reimbursement can only be the amount GM would have paid a service agent using the GM part(s) and labour allowance stated in the field action bulletin. However, if the amount being reimbursed exceeds the amount GM would have paid an authorized...
May 2013 Bulletin Updates: - 06/19/2013
... with operation 4041510-battery replace.11-00-89-007C: Exterior Labour Operations (Labour Only-No Part Replaced). The bulletin revision contains all of the exterior labour operations in the new GLC format.07-00-89-037F: Courtesy Transportation and Roadside...
Option Discrepancies - 06/06/2012
A transportation transaction is filed when there is damage to any part of a vehicle or a component is missing. If a vehicle has incorrect parts or options, also referred to as option discrepancies, a warranty transaction is filed. Examples of incorrect...
Free Agent Audit: - 08/09/2012
... non-compliance concerns were issued an incentive debit.The following areas were reviewed as part of the audit:Incorrect Reimbursement Amount - the dealer charged more than the amount allowed by the program guidelinesIneligible VINs - claims were submitted...
GWM Enhancements - 03/08/2012
... pre-authorization screen. This information is not optional and must include detailed descriptions. Part numbers can be entered in a new section provided as well. This section is optional.In the Transaction History section in IVH you may see "Denied"...
Reject of the Month - 04/13/2012
... store's DSP. The transaction rejected for several reasons, including excessive net and excessive parts. On the second submission the warranty administrator processed the transaction in GWM with no part pricing to allow the system to calculate pricing,...
The Rookie's Corner - 10/14/2011
... and times prior to submission. SI is also helpful when dealing with recalls; the instructions, part numbers, and labour ops can be reviewed prior to submission. GlobalConnect/Investigate Vehicle History - GlobalConnect and Investigate Vehicle History...
October 2011 Recall Update - 10/14/2011
... vehicles equipped with a 2.4L gas engine. The recall has been updated to include revisions to the parts, service procedure and labour time sections of the bulletin for customer delivered vehicles. The service bulletin has been updated to include the...
Warranty Management Workshop 2010 - 01/06/2010
... much information is covered in this one day class that sometimes leads to "information overload", particularly for attendees who are new to warranty. Occasionally a call is for further clarification on a specific topic. But a more common call goes like...
Warranty Performance Analysis - 01/06/2010
... losses and profit. In 2009, it provided a comprehensive description of the functions of service department members. In 2010 we will provide a few examples of problems found during audits, as well instructions for dealer use to analyze their own warranty...
Not What Was Ordered - 06/08/2011
... A walk around the vehicle looking for any visible damage.An inspection of the engine compartment, passenger compartment, and trunk or cargo area. Verifying parts that need to be installed during the PDI are present. Another new vehicle inspection requirement...
Cost Per Vehicle Serviced - 04/27/2011
... CPVS figure is an adjusted dollar amount that factors in a service agent's total labour, parts, and certain net item dollar amounts divided by the number of vehicles serviced in a three month period. This figure is adjusted because service agents have...
Basic Documentation - 01/19/2011
... new ideas and fresh perspective. Making a New Year's resolution for your warranty and service departments can set a positive foundation for the year to come. There are many ways that one can attack the world of warranty administration to start the year...
Checking Tires - 10/13/2010
... proper inflation. But should this be a free service?I like a clean environment and if I can do my part to reduce greenhouse gasses, I'm in. What is most important though is that my tires are inflated to where they should be so that my vehicle is saf...
The ABC's of Human Interaction - 11/18/2010
... on the Saturday before I arrived on Monday. I collected the claims to be audited, the service department roster containing technician numbers, and began to audit. Shortly into the audit I discovered a claim dated on the Sunday before I had arrived, and...
Summary by Reject Reason - 06/07/2010
... &. 5420100313VIN & was not found on file. Correct or resubmit as VIN not on file.3820100367Part & is not a compatible part for labour code &.36 The Summary by Reject Reason report lists the number of specific rejects by month under the...
Warranty Performance Analysis - 06/07/2010
... of claims now in process in their system.2. Look at the warranty claims aging section, if it is a part of the statement. If not, get an up to date printing of the warranty schedule (record of claims submitted, in process, and paid). Look at the percentage...
Warranty Performance Analysis - 02/04/2010
... for the dealer to review. Some questions may seem to imply fraud or excessive self-interest on the part of employees, but that is most often not the case. As experience has shown, undirected employees will do what appears to them to be the most beneficial...
The History of a Warranty Claim Submission - 01/06/2010
... main line applications out to dealers for vehicle distribution, finance, warranty, services and parts management systems.2000 - 2009: GM ACCESS and GM DealerWorld were launched, replacing Dealer Communications System (DCS). While integrated systems were...
The Rookie Corner - 11/17/2011
Tools Of The Trade - A big part of learning the ins and outs of warranty is knowing how to use the tools at your disposal. As a warranty rookie, I can tell you that learning how and when to use warranty tools can and will make a huge difference in...
The Rookie' - 08/09/2011
... is money in the car business, but there comes a point when speed will cost the dealership money. Part of the warranty learning process is allowing enough time to get it right the first time to avoid simple and preventable errors. Taking failures personally....
September 2011 Recall Update - 09/19/2011
... Steering Shaft Separation - Revised: The bulletin has been updated to announce a revision to the part information section. The recall applies to certain 2011 Chevrolet Cruze vehicles. Involved vehicles may have an improperly installed bolt that attaches...
Going With the Flow Chart - 03/08/2012
A day in the service department of your dealership can often be described as anything but routine, but a good routine will help everyone remember their responsibilities and to insure that important steps do not get missed. Not all dealerships operate...
Repairs that Overlap - 02/07/2012
... when, how much to reduce, and what repairs actually overlap can be a tough decision to make; particularly tough because it can adversely affect the technician's paycheck.Using the example from the bulletin, let's break down the labor time assuming the...
Researching and Finding Answers on Global - 04/13/2012
... and resources of GlobalConnect.The technician performs a repair which includes several different parts and repair processes. How does the warranty administrator know which parts belong with which repair? Are they excessive? Is the technician's request...
Tire Pre-Authorization - 07/20/2022
... correction description Labor Operation, Labor Time , Supplemental and/or OLH Time, if applicable Parts Total, Part Numbers, Net Item(s) and net item totals And finally, Comments Next, click on the Tire Authorization tab and complete the required fields. Choose...
Forum - 09/19/2007
[quote] Kristen: Unfortunately those costs are not reimbursable on a warranty claim, they are considered part of the dealers operating costs. The only instance that GM would reimburse for tools or machinery is when it is specifically stated in the bulletin...
Gremlins - 05/15/2008
... is due to gremlins eating our database. We caught them all, and are now back up. The sad part is that we lost a whole weeks worth (5/5 - 5/9) of forum posts and quiz answers. The good news is that if you didn't get a good score on this month's quizzes,...
Re: Warranty Admin. job description - 12/12/2008
... GLOBAL CONNECT. The service administrator function should be assigned to one person. This may be part-time work for one person, or full-time when there is enough volume to justify the position on that basis. Of course, a back-up should be trained to...
What Would You Do? 08/08 - 10/14/2008
... 32,421 miles on it. A few weeks after the service visit the customer was back in the service department with a concern of an oil leak from under the vehicle. After inspection, it was found that the leak was coming from the oil filter gasket. When part...
What Would You Do? 10/08 - 10/14/2008
A vehicle is in the service department for a transmission related concern. After diagnosing the customer concern, the technician determines that the transmission must be reconditioned. The repair is covered by a factory supplied service contract administered...
Re: need a labor op... - 07/17/2008
... allowable labor hours depending on actual time performing diagnosis. ADD: 0.0-0.3 Based on the Part Group to Labor Op Guide I checked all the opcodes, and this one seems to be the correct one....
Re: PROTECTIVE FILM - LABOR OP NEEDED - 03/17/2009
... this is what I've used before. [/quote] I got ours paid with this opcode too. I wrote it in my part group to labor op guide section in my manual so I could find it again! ...
Re: Accessory Warranty - 06/28/2012
Refer to the Parts & Accessories Policies & Procedures Manual (revised 5/10/12) page 59-60: New Defective Parts and Accessories Returns (Code 07). "Defective parts and accessories are defined as exhibiting a nonconformance that impedes the normal function...
Re: Recall 13454 & 14113 - 04/23/2014
Same on the rental. Waiting for payment. I emailed a GM rep and have info on the parts overage. I will copy and paste. We are to put all the parts on one op. If the dealer was billed for the individual parts, they need to put all three or four of those...
... A walk around the vehicle looking for any visible damage.An inspection of the engine compartment, passenger compartment, and trunk or cargo area. Verifying parts that need to be installed during the PDI are present. Another new vehicle inspection requirement...
Cost Per Vehicle Serviced - 04/27/2011
... CPVS figure is an adjusted dollar amount that factors in a service agent's total labour, parts, and certain net item dollar amounts divided by the number of vehicles serviced in a three month period. This figure is adjusted because service agents have...
Basic Documentation - 01/19/2011
... new ideas and fresh perspective. Making a New Year's resolution for your warranty and service departments can set a positive foundation for the year to come. There are many ways that one can attack the world of warranty administration to start the year...
Checking Tires - 10/13/2010
... proper inflation. But should this be a free service?I like a clean environment and if I can do my part to reduce greenhouse gasses, I'm in. What is most important though is that my tires are inflated to where they should be so that my vehicle is saf...
The ABC's of Human Interaction - 11/18/2010
... on the Saturday before I arrived on Monday. I collected the claims to be audited, the service department roster containing technician numbers, and began to audit. Shortly into the audit I discovered a claim dated on the Sunday before I had arrived, and...
Summary by Reject Reason - 06/07/2010
... &. 5420100313VIN & was not found on file. Correct or resubmit as VIN not on file.3820100367Part & is not a compatible part for labour code &.36 The Summary by Reject Reason report lists the number of specific rejects by month under the...
Warranty Performance Analysis - 06/07/2010
... of claims now in process in their system.2. Look at the warranty claims aging section, if it is a part of the statement. If not, get an up to date printing of the warranty schedule (record of claims submitted, in process, and paid). Look at the percentage...
Warranty Performance Analysis - 02/04/2010
... for the dealer to review. Some questions may seem to imply fraud or excessive self-interest on the part of employees, but that is most often not the case. As experience has shown, undirected employees will do what appears to them to be the most beneficial...
The History of a Warranty Claim Submission - 01/06/2010
... main line applications out to dealers for vehicle distribution, finance, warranty, services and parts management systems.2000 - 2009: GM ACCESS and GM DealerWorld were launched, replacing Dealer Communications System (DCS). While integrated systems were...
The Rookie Corner - 11/17/2011
Tools Of The Trade - A big part of learning the ins and outs of warranty is knowing how to use the tools at your disposal. As a warranty rookie, I can tell you that learning how and when to use warranty tools can and will make a huge difference in...
The Rookie' - 08/09/2011
... is money in the car business, but there comes a point when speed will cost the dealership money. Part of the warranty learning process is allowing enough time to get it right the first time to avoid simple and preventable errors. Taking failures personally....
September 2011 Recall Update - 09/19/2011
... Steering Shaft Separation - Revised: The bulletin has been updated to announce a revision to the part information section. The recall applies to certain 2011 Chevrolet Cruze vehicles. Involved vehicles may have an improperly installed bolt that attaches...
Going With the Flow Chart - 03/08/2012
A day in the service department of your dealership can often be described as anything but routine, but a good routine will help everyone remember their responsibilities and to insure that important steps do not get missed. Not all dealerships operate...
Repairs that Overlap - 02/07/2012
... when, how much to reduce, and what repairs actually overlap can be a tough decision to make; particularly tough because it can adversely affect the technician's paycheck.Using the example from the bulletin, let's break down the labor time assuming the...
Researching and Finding Answers on Global - 04/13/2012
... and resources of GlobalConnect.The technician performs a repair which includes several different parts and repair processes. How does the warranty administrator know which parts belong with which repair? Are they excessive? Is the technician's request...
Tire Pre-Authorization - 07/20/2022
... correction description Labor Operation, Labor Time , Supplemental and/or OLH Time, if applicable Parts Total, Part Numbers, Net Item(s) and net item totals And finally, Comments Next, click on the Tire Authorization tab and complete the required fields. Choose...
Forum - 09/19/2007
[quote] Kristen: Unfortunately those costs are not reimbursable on a warranty claim, they are considered part of the dealers operating costs. The only instance that GM would reimburse for tools or machinery is when it is specifically stated in the bulletin...
Gremlins - 05/15/2008
... is due to gremlins eating our database. We caught them all, and are now back up. The sad part is that we lost a whole weeks worth (5/5 - 5/9) of forum posts and quiz answers. The good news is that if you didn't get a good score on this month's quizzes,...
Re: Warranty Admin. job description - 12/12/2008
... GLOBAL CONNECT. The service administrator function should be assigned to one person. This may be part-time work for one person, or full-time when there is enough volume to justify the position on that basis. Of course, a back-up should be trained to...
What Would You Do? 08/08 - 10/14/2008
... 32,421 miles on it. A few weeks after the service visit the customer was back in the service department with a concern of an oil leak from under the vehicle. After inspection, it was found that the leak was coming from the oil filter gasket. When part...
What Would You Do? 10/08 - 10/14/2008
A vehicle is in the service department for a transmission related concern. After diagnosing the customer concern, the technician determines that the transmission must be reconditioned. The repair is covered by a factory supplied service contract administered...
Re: need a labor op... - 07/17/2008
... allowable labor hours depending on actual time performing diagnosis. ADD: 0.0-0.3 Based on the Part Group to Labor Op Guide I checked all the opcodes, and this one seems to be the correct one....
Re: PROTECTIVE FILM - LABOR OP NEEDED - 03/17/2009
... this is what I've used before. [/quote] I got ours paid with this opcode too. I wrote it in my part group to labor op guide section in my manual so I could find it again! ...
Re: Accessory Warranty - 06/28/2012
Refer to the Parts & Accessories Policies & Procedures Manual (revised 5/10/12) page 59-60: New Defective Parts and Accessories Returns (Code 07). "Defective parts and accessories are defined as exhibiting a nonconformance that impedes the normal function...
Re: Recall 13454 & 14113 - 04/23/2014
Same on the rental. Waiting for payment. I emailed a GM rep and have info on the parts overage. I will copy and paste. We are to put all the parts on one op. If the dealer was billed for the individual parts, they need to put all three or four of those...
Re: What Would You Do - 04/14 - 04/25/2014
... removed and reinstalled the oil passage plugs in the head and block, cleaned the block and all parts. The condition of the crankshaft and bearings was checked. Number 1 and 2 pistons, connecting rods, camshaft main and rod bearings, oil pump, both...
Re: What Would You Do - 04/14 - 04/25/2014
... removed and reinstalled the oil passage plugs in the head and block, cleaned the block and all parts. The condition of the crankshaft and bearings was checked. Number 1 and 2 pistons, connecting rods, camshaft main and rod bearings, oil pump, both...
What Would You Do - 04/14 - 04/03/2014
... removed and reinstalled the oil passage plugs in the head and block, cleaned the block and all parts. The condition of the crankshaft and bearings was checked. Number 1 and 2 pistons, connecting rods, camshaft main and rod bearings, oil pump, both...
Re: What constitutes tampering? - 01/06/2011
... in P&P manual, does not say exhaust system, but does include cutting, welding, or disconnecting OE parts and components. 1.2.2.12 The New Vehicle Limited Warranty does not cover any damage or failure resulting from modification or alteration to the...
Re: GLOBAL WARRANTY MANAGEMENT AND ADP - 12/06/2010
... was time to switch to GWM, but I've gotten used to it and like it better than WINS (for the most part). The down side is that my claims don't get sent to GM overnight. I am about 2 days behind. Anyone know if ADP has changed the cost of the interface/maintenance...
Re: Endgate molding - 2009 Silverado - 08/30/2010
[quote] Rhonda: searching for a endgate molding PT#25808206 Epic calls it: PubX Endgate Molding Assy Part# to Labor op guide "No help" [/quote] What molding is it? I was looking at pictures of a 2009 Silverado & don't see any moldings... only emblems...
Re: Refrigerant - 05/11/2011
I have always put refrigerant into net. I take the part #12356150 which is for 30 lbs, verify the dealer cost and divide it by 30 to get the one pound price. I then add the correct percentage mark up and put the amount into net with notes in the general...
What Would You Do - 05/16 - 04/28/2016
... step is exhibiting corrosion; the passenger side is fine. The new steps are sold as a unit-one part number for both right and left side step. How should this customer concern be best addressed by management, taking into account that the customer has...
Forum - 02/02/2017
... On a side note: the vehicle must be registered in a qualifying state at the time of the part failure for the customer to be eligible for the warranty - if the vehicle is no longer registered in a qualifying state, emissions reverts back to Federal. I...
Re: Transmission Types - 12/16/2015
... etc. Disclaimer, for some reason, this doesn't always list the codes...but for the most part, this is how I find them. Hope this helps. ...
What Would You Do - 06/15 - 06/02/2015
... for example the installation of a new water pump; SI lists installing 2 NEW front cover bolts as part of the repair procedure. These new bolts must be charged out on the job card with the new water pump. These items, e.g. bolts, are specifically called...
Re: CUSTOMER ENTHUSIASIM WARRANTY - 04/07/2015
... and % of total for the reporting month (which includes beyond warranty limits, exceeds OLH limit, part ceiling exceeded, etc). While it is an important reporting metric, the appropriate use of empowerment and customer enthusiasm are just as significant....
Forum - 09/28/2017
... deploying, recycling, or disposing of airbags must be followed. Airbags for this recall are NOT part of the Used Airbag Return Process. ...
Forum - 09/25/2017
Thanks for the additional info : ) The part number, 23208491, correlates to a Rear License Plate Wiring Harness Junction Block Assembly. When searching the LTG - there are only two junction block options for a 2015 Silverado: 5430170 - Engine Wiring...
Forum - 02/09/2018
... COULD lead to a low coolant level her example clearly indicates that the thermostat is the failed part. If a customer actually complaining about a coolant leak and multiple leak sources were found, based on what I know, it would be done as OLH and parts...
Forum - 02/09/2018
... it out. jblox makes an excellent point, I have had many claims pay when I deselect the failed part and put a description in instead. I too do a little CYA by printing out chat transcripts and attaching them to the hard copies. I often placate them long...
Forum - 01/05/2018
... on a warranty repair. Generally, if the repair is going to take a good portion of the day or part of the day we encourage people to use the shuttle so that they're not just hanging around. Most people take advantage of it. If the advisor...
Forum - 08/01/2018
... means one of two things, The alignment is included in the base time since it is listed as part of the procedure GM made an error in LTG and omitted the add for alignment If you aren't worried about your reject rate I might gamble on this one and submit...
Forum - 09/20/2018
... Vehicle History (IVH), the vehicle MUST be registered in a qualifying state at the time of part failure for the customer to be eligible for the warranty shown. If the vehicle is no longer registered in a qualifying state, emissions component coverage...
Forum - 09/20/2018
... Vehicle History (IVH), the vehicle MUST be registered in a qualifying state at the time of part failure for the customer to be eligible for the warranty shown. If the vehicle is no longer registered in a qualifying state, emissions component coverage...
Forum - 03/25/2021
... and emissions recalls, emission control system warranty, GM maintenance programs, and replacement part warranties may be provided. Any other repair coverage may be considered if the failure appears to be a defect in material or workmanship covered by...
Forum - 02/07/2020
... inside it would likely cause airbag deployment or worse. What was done to identify it as a failed part? Nearly impossible. 3. I might pay the tech for programming the TCM related to the bulletin or TAC instruction, but the fuse and steering wheel seem...
Forum - 02/07/2020
... of, or beyond the maintenance inspection period is considered maintenance, and is not covered as part of the New Vehicle Limited Warranty. With the first maintenance inspection period typically around 7,500 miles, the vehicle is significantly beyond...
Forum - 01/24/2024
... cases: when replacing a component due to transportation damage (ZTPT) or over the counter part warranty (ZPTC), when the component can be repaired via refinishing or replacing a sub-component, if a cushion only is being replaced, when replacing a component...
Forum - 01/28/2022
... on the powertrain table but the vehicle context does not include that specific opcode for that part number. This is certainly possible. This assumes the tech's diagnosis was correct. From a technical standpoint I would like to have a lot more detail...
... removed and reinstalled the oil passage plugs in the head and block, cleaned the block and all parts. The condition of the crankshaft and bearings was checked. Number 1 and 2 pistons, connecting rods, camshaft main and rod bearings, oil pump, both...
Re: What Would You Do - 04/14 - 04/25/2014
... removed and reinstalled the oil passage plugs in the head and block, cleaned the block and all parts. The condition of the crankshaft and bearings was checked. Number 1 and 2 pistons, connecting rods, camshaft main and rod bearings, oil pump, both...
What Would You Do - 04/14 - 04/03/2014
... removed and reinstalled the oil passage plugs in the head and block, cleaned the block and all parts. The condition of the crankshaft and bearings was checked. Number 1 and 2 pistons, connecting rods, camshaft main and rod bearings, oil pump, both...
Re: What constitutes tampering? - 01/06/2011
... in P&P manual, does not say exhaust system, but does include cutting, welding, or disconnecting OE parts and components. 1.2.2.12 The New Vehicle Limited Warranty does not cover any damage or failure resulting from modification or alteration to the...
Re: GLOBAL WARRANTY MANAGEMENT AND ADP - 12/06/2010
... was time to switch to GWM, but I've gotten used to it and like it better than WINS (for the most part). The down side is that my claims don't get sent to GM overnight. I am about 2 days behind. Anyone know if ADP has changed the cost of the interface/maintenance...
Re: Endgate molding - 2009 Silverado - 08/30/2010
[quote] Rhonda: searching for a endgate molding PT#25808206 Epic calls it: PubX Endgate Molding Assy Part# to Labor op guide "No help" [/quote] What molding is it? I was looking at pictures of a 2009 Silverado & don't see any moldings... only emblems...
Re: Refrigerant - 05/11/2011
I have always put refrigerant into net. I take the part #12356150 which is for 30 lbs, verify the dealer cost and divide it by 30 to get the one pound price. I then add the correct percentage mark up and put the amount into net with notes in the general...
What Would You Do - 05/16 - 04/28/2016
... step is exhibiting corrosion; the passenger side is fine. The new steps are sold as a unit-one part number for both right and left side step. How should this customer concern be best addressed by management, taking into account that the customer has...
Forum - 02/02/2017
... On a side note: the vehicle must be registered in a qualifying state at the time of the part failure for the customer to be eligible for the warranty - if the vehicle is no longer registered in a qualifying state, emissions reverts back to Federal. I...
Re: Transmission Types - 12/16/2015
... etc. Disclaimer, for some reason, this doesn't always list the codes...but for the most part, this is how I find them. Hope this helps. ...
What Would You Do - 06/15 - 06/02/2015
... for example the installation of a new water pump; SI lists installing 2 NEW front cover bolts as part of the repair procedure. These new bolts must be charged out on the job card with the new water pump. These items, e.g. bolts, are specifically called...
Re: CUSTOMER ENTHUSIASIM WARRANTY - 04/07/2015
... and % of total for the reporting month (which includes beyond warranty limits, exceeds OLH limit, part ceiling exceeded, etc). While it is an important reporting metric, the appropriate use of empowerment and customer enthusiasm are just as significant....
Forum - 09/28/2017
... deploying, recycling, or disposing of airbags must be followed. Airbags for this recall are NOT part of the Used Airbag Return Process. ...
Forum - 09/25/2017
Thanks for the additional info : ) The part number, 23208491, correlates to a Rear License Plate Wiring Harness Junction Block Assembly. When searching the LTG - there are only two junction block options for a 2015 Silverado: 5430170 - Engine Wiring...
Forum - 02/09/2018
... COULD lead to a low coolant level her example clearly indicates that the thermostat is the failed part. If a customer actually complaining about a coolant leak and multiple leak sources were found, based on what I know, it would be done as OLH and parts...
Forum - 02/09/2018
... it out. jblox makes an excellent point, I have had many claims pay when I deselect the failed part and put a description in instead. I too do a little CYA by printing out chat transcripts and attaching them to the hard copies. I often placate them long...
Forum - 01/05/2018
... on a warranty repair. Generally, if the repair is going to take a good portion of the day or part of the day we encourage people to use the shuttle so that they're not just hanging around. Most people take advantage of it. If the advisor...
Forum - 08/01/2018
... means one of two things, The alignment is included in the base time since it is listed as part of the procedure GM made an error in LTG and omitted the add for alignment If you aren't worried about your reject rate I might gamble on this one and submit...
Forum - 09/20/2018
... Vehicle History (IVH), the vehicle MUST be registered in a qualifying state at the time of part failure for the customer to be eligible for the warranty shown. If the vehicle is no longer registered in a qualifying state, emissions component coverage...
Forum - 09/20/2018
... Vehicle History (IVH), the vehicle MUST be registered in a qualifying state at the time of part failure for the customer to be eligible for the warranty shown. If the vehicle is no longer registered in a qualifying state, emissions component coverage...
Forum - 03/25/2021
... and emissions recalls, emission control system warranty, GM maintenance programs, and replacement part warranties may be provided. Any other repair coverage may be considered if the failure appears to be a defect in material or workmanship covered by...
Forum - 02/07/2020
... inside it would likely cause airbag deployment or worse. What was done to identify it as a failed part? Nearly impossible. 3. I might pay the tech for programming the TCM related to the bulletin or TAC instruction, but the fuse and steering wheel seem...
Forum - 02/07/2020
... of, or beyond the maintenance inspection period is considered maintenance, and is not covered as part of the New Vehicle Limited Warranty. With the first maintenance inspection period typically around 7,500 miles, the vehicle is significantly beyond...
Forum - 01/24/2024
... cases: when replacing a component due to transportation damage (ZTPT) or over the counter part warranty (ZPTC), when the component can be repaired via refinishing or replacing a sub-component, if a cushion only is being replaced, when replacing a component...
Forum - 01/28/2022
... on the powertrain table but the vehicle context does not include that specific opcode for that part number. This is certainly possible. This assumes the tech's diagnosis was correct. From a technical standpoint I would like to have a lot more detail...
Accessory Catalog Offerings - 06/26/2023
... to submit a transaction and add the warranty. It is important to communicate to the sales department that any time accessories are added to a vehicle, a transaction must be made that reports that sale and adds the warranty. The transaction type...
Air Conditioning Repair Documentation - 07/25/2023
... card how much refrigerant they had to add to the system to get it to its capacity. In turn, the parts department must bill out the appropriate amount (billed out as ounces when using R134a and grams when using R1234yf) using the corresponding refrigerant...
Electronic Service Center Tips - 08/29/2023
There are several electronic components that are provided to dealerships by third-party Electronic Service Centers (ESC). Such components replaced under warranty or policy are owned by the ESC and are therefore only available through these third parties....
Reducing Rejected Transactions - 11/29/2023
... get rejected transactions. Whether it be glitches in Global Warranty or unforeseen excessive parts, unfortunately rejected transactions are a daily part of a warranty administrator’s role. Being aware of the rejects you frequently receive is the...
Cause of Failure Procedures - 08/22/2022
... The specific cause of failure isn’t always known as technicians don’t always take apart a component as part of their diagnosis. In many cases, the only way to find the exact cause of failure is to take apart a component. As long as your technicians...
R-1234yf Refrigerant Required Documentation - 03/23/2023
... refrigerant leak will have a different amount of refrigerant. Since refrigerant is billed out as a part number, although it comes from a machine, communication between the technician and the parts department is key in making sure the correct amount of...
Policy Evaluation Tool Requirements - 04/22/2019
... submitted for reimbursement. If the policy repair is over $2500.00 total (including the customer participation amount), the transaction will require GM Authorization. Parts and labor amounts entered on the PET must be at warranty rates, and if there...
Claim Pre-Approval Request Form - 01/21/2019
... that remain in effect: Rental related (four days or more), Policy related (any $ amount outside GM participation range or PET), Goodwill above empowerment level vehicle payments > $1,000 or incidental expenses > $500, Crossline policy related,...
Battery Test Procedures - 12/19/2018
... was installed, the claim will not be paid. Bulletin 15-06-03-002 used to include the battery part number tables for each model year, including the proper CCA and type testing. The table was removed in September but it can be found in the TechLink...
Policy & No PET - 12/19/2018
... cost of the repair is paid by GM at warranty rates. The customer should not be charged for any part of the repair. In all other policy situations, the dealer should always run the Policy Evaluation Tool for out of warranty repairs. ...
More on Variable Diagnostic Time - 11/29/2018
... payment, and with this still new requirement, warranty administrators now have to be a little more particular in reading the technician’s diagnosis documentation to be sure it supports the actual time they have clocked. We have seen numerous times...
Air Conditioning Repair Documentation - 07/23/2018
... card how much refrigerant they had to add to the system to get it to its capacity. In turn, the parts department must bill out the appropriate amount (billed out as ounces when using R134a and grams when using R1234yf) using the corresponding refrigerant...
Certified Pre-Owned Resource Center - 02/20/2018
... titled “Labor operations that require pre-approval.” If service management believes a part failed due to a manufacturer’s defect, pre-approval from your DMA is required. The transaction would have to be GM Authorized and the pre-approval...
Cost Per Vehicle Serviced (CPVS) - 12/02/2019
... CPVS figure is an adjusted dollar amount that factors in a service agent’s total labor, parts, and certain net item dollar amounts divided by the number of vehicles serviced in a three month period. This figure is adjusted because service agents...
Recall Notes - 01/28/2020
... Grille Cover Missing Front Camera Hole, contain a customer notice stating that even though the part necessary to complete the recall may be delayed, the vehicle may be delivered to the customer without the concern of a PDI debit. In these specific situations...
Air Conditioning Repair Documentation - 07/30/2019
... card how much refrigerant they had to add to the system to get it to its capacity. In turn, the parts department must bill out the appropriate amount (billed out as ounces when using R134a and grams when using R1234yf) using the corresponding refrigerant...
Parts Retention - 05/29/2020
Parts removed from a warranty repair are required to be retained by dealerships for seven days, with the exception of core and recall parts that must be kept for only three days. These parts must be turned in by the technicians when a repair is completed. ...
Reject of the Month - April 2020 - 03/27/2020
In early 2020 a customer with a 2015 GMC Yukon visited their local service department for reimbursement of a tail lamp repair that had been performed on their vehicle. The customer had recently received notification that their vehicle was part of the...
A/C Repair Documentation - 07/30/2020
... card how much refrigerant they had to add to the system to get it to its capacity. In turn, the parts department must bill out the appropriate amount (billed out as ounces when using R134a and grams when using R1234yf) using the corresponding refrigerant...
Certified Pre-Owned Warranty - 01/27/2021
... Labor Time Codes” to determine if a repair/labor operation requires pre-approval. Enter the part name or labor operation in the “Find an Item” search box to display all applicable restricted codes. If it is believed that the failure...
CSMT PRA Process - 09/22/2020
... wheels, and interior door trim under warranty. Transportation transactions and over the counter part warranty transactions do not require submission of a PRA. Transactions for a repair or refinish with a published procedure do not require submission...
Straight Time - 08/30/2021
... one thing, but the technician’s cause of failure and correction documentation is the other part of the equation and must support the time requested. When faced with a questionable clock time, ask the technician if they expect to be paid the time...
Fuel Reimbursement - 07/27/2021
With the continued difficulty in finding rental vehicles from 3rd party vendors and dealers not able to get enough vehicles for their Courtesy Transportation Program (CTP), customers are left without a lot of options for transportation when leaving their...
March 2022 Recall Update - 02/23/2022
... reminder for dealers to conduct a review of their over-the-counter sales transactions of recalled part numbers to notify customers based on dealer sales record data. The recall affects certain 2019 Chevrolet Silverado 1500 (New Model), GMC Sierra 1500...
Warranty Administration Acronyms - 01/04/2022
... --- Manifold Absolute Pressure MDL --- Module MIL --- Malfunction Indicator Lamp NPN --- No Part Number NVLW --- New Vehicle Limited Warranty O2 --- Oxygen Sensor OBS --- Observation OLH --- Other Labor Hours O/U% --- Over or Under Percentage PCM ---...
... to submit a transaction and add the warranty. It is important to communicate to the sales department that any time accessories are added to a vehicle, a transaction must be made that reports that sale and adds the warranty. The transaction type...
Air Conditioning Repair Documentation - 07/25/2023
... card how much refrigerant they had to add to the system to get it to its capacity. In turn, the parts department must bill out the appropriate amount (billed out as ounces when using R134a and grams when using R1234yf) using the corresponding refrigerant...
Electronic Service Center Tips - 08/29/2023
There are several electronic components that are provided to dealerships by third-party Electronic Service Centers (ESC). Such components replaced under warranty or policy are owned by the ESC and are therefore only available through these third parties....
Reducing Rejected Transactions - 11/29/2023
... get rejected transactions. Whether it be glitches in Global Warranty or unforeseen excessive parts, unfortunately rejected transactions are a daily part of a warranty administrator’s role. Being aware of the rejects you frequently receive is the...
Cause of Failure Procedures - 08/22/2022
... The specific cause of failure isn’t always known as technicians don’t always take apart a component as part of their diagnosis. In many cases, the only way to find the exact cause of failure is to take apart a component. As long as your technicians...
R-1234yf Refrigerant Required Documentation - 03/23/2023
... refrigerant leak will have a different amount of refrigerant. Since refrigerant is billed out as a part number, although it comes from a machine, communication between the technician and the parts department is key in making sure the correct amount of...
Policy Evaluation Tool Requirements - 04/22/2019
... submitted for reimbursement. If the policy repair is over $2500.00 total (including the customer participation amount), the transaction will require GM Authorization. Parts and labor amounts entered on the PET must be at warranty rates, and if there...
Claim Pre-Approval Request Form - 01/21/2019
... that remain in effect: Rental related (four days or more), Policy related (any $ amount outside GM participation range or PET), Goodwill above empowerment level vehicle payments > $1,000 or incidental expenses > $500, Crossline policy related,...
Battery Test Procedures - 12/19/2018
... was installed, the claim will not be paid. Bulletin 15-06-03-002 used to include the battery part number tables for each model year, including the proper CCA and type testing. The table was removed in September but it can be found in the TechLink...
Policy & No PET - 12/19/2018
... cost of the repair is paid by GM at warranty rates. The customer should not be charged for any part of the repair. In all other policy situations, the dealer should always run the Policy Evaluation Tool for out of warranty repairs. ...
More on Variable Diagnostic Time - 11/29/2018
... payment, and with this still new requirement, warranty administrators now have to be a little more particular in reading the technician’s diagnosis documentation to be sure it supports the actual time they have clocked. We have seen numerous times...
Air Conditioning Repair Documentation - 07/23/2018
... card how much refrigerant they had to add to the system to get it to its capacity. In turn, the parts department must bill out the appropriate amount (billed out as ounces when using R134a and grams when using R1234yf) using the corresponding refrigerant...
Certified Pre-Owned Resource Center - 02/20/2018
... titled “Labor operations that require pre-approval.” If service management believes a part failed due to a manufacturer’s defect, pre-approval from your DMA is required. The transaction would have to be GM Authorized and the pre-approval...
Cost Per Vehicle Serviced (CPVS) - 12/02/2019
... CPVS figure is an adjusted dollar amount that factors in a service agent’s total labor, parts, and certain net item dollar amounts divided by the number of vehicles serviced in a three month period. This figure is adjusted because service agents...
Recall Notes - 01/28/2020
... Grille Cover Missing Front Camera Hole, contain a customer notice stating that even though the part necessary to complete the recall may be delayed, the vehicle may be delivered to the customer without the concern of a PDI debit. In these specific situations...
Air Conditioning Repair Documentation - 07/30/2019
... card how much refrigerant they had to add to the system to get it to its capacity. In turn, the parts department must bill out the appropriate amount (billed out as ounces when using R134a and grams when using R1234yf) using the corresponding refrigerant...
Parts Retention - 05/29/2020
Parts removed from a warranty repair are required to be retained by dealerships for seven days, with the exception of core and recall parts that must be kept for only three days. These parts must be turned in by the technicians when a repair is completed. ...
Reject of the Month - April 2020 - 03/27/2020
In early 2020 a customer with a 2015 GMC Yukon visited their local service department for reimbursement of a tail lamp repair that had been performed on their vehicle. The customer had recently received notification that their vehicle was part of the...
A/C Repair Documentation - 07/30/2020
... card how much refrigerant they had to add to the system to get it to its capacity. In turn, the parts department must bill out the appropriate amount (billed out as ounces when using R134a and grams when using R1234yf) using the corresponding refrigerant...
Certified Pre-Owned Warranty - 01/27/2021
... Labor Time Codes” to determine if a repair/labor operation requires pre-approval. Enter the part name or labor operation in the “Find an Item” search box to display all applicable restricted codes. If it is believed that the failure...
CSMT PRA Process - 09/22/2020
... wheels, and interior door trim under warranty. Transportation transactions and over the counter part warranty transactions do not require submission of a PRA. Transactions for a repair or refinish with a published procedure do not require submission...
Straight Time - 08/30/2021
... one thing, but the technician’s cause of failure and correction documentation is the other part of the equation and must support the time requested. When faced with a questionable clock time, ask the technician if they expect to be paid the time...
Fuel Reimbursement - 07/27/2021
With the continued difficulty in finding rental vehicles from 3rd party vendors and dealers not able to get enough vehicles for their Courtesy Transportation Program (CTP), customers are left without a lot of options for transportation when leaving their...
March 2022 Recall Update - 02/23/2022
... reminder for dealers to conduct a review of their over-the-counter sales transactions of recalled part numbers to notify customers based on dealer sales record data. The recall affects certain 2019 Chevrolet Silverado 1500 (New Model), GMC Sierra 1500...
Warranty Administration Acronyms - 01/04/2022
... --- Manifold Absolute Pressure MDL --- Module MIL --- Malfunction Indicator Lamp NPN --- No Part Number NVLW --- New Vehicle Limited Warranty O2 --- Oxygen Sensor OBS --- Observation OLH --- Other Labor Hours O/U% --- Over or Under Percentage PCM ---...
Determining Other Labor Hours Paid - 01/27/2022
... be paid. Time spent with TAC is not eligible for OLH. Normal road test to verify repairs are part of Strategy Based Diagnostics and are not eligible for OLH unless the extenuating circumstance is documented and approved by service management. P&P...
Reject of the Month - February 2022 - 01/27/2022
... to 7,500 miles. Any replacement after 7,500 miles is considered maintenance and is not covered as part of the NVLW. The warranty administrator then followed up with the technician to determine if there were any extenuating circumstances surrounding...
Transportation Claim Inspections Process - 05/09/2014
... must be noted on the vehicle delivery receipt, supplied by the carrier. The most important part of a successful transportation transaction is the vehicle inspection. The person or persons in your dealership responsible for these inspections must...
Changes to Technician Accounting of Labour Time - 08/05/2014
... can be given a copy of the flag sheet when it is full and the other copy goes to the payroll department. The flag sheet must also contain the job card number and the technician ID. Clocking directly on the job card only is no longer an acceptable form...
December 2013 Recall Update - 12/09/2013
... Wire Harness/Replace Connectors: This bulletin has been updated for a revision to the parts information section. The quantity of part number 13580234 has changed to 2 per vehicle. The coverage affects certain 2008 and 2009 Buick Enclave, Chevrolet Traverse,...
Changes to Policy Repair Decision Making - 11/18/2013
... GM introduced the new Policy repair guidelines that put into effect mandatory customer/dealer participation towards a policy repair. The bulletin announcing this new requirement has been recently updated and gone from the bulletin is the term "mandatory...
Required Operating Procedures aka The 18 Point Bulletin - 07/30/2013
... card prior to the work being performed. Service management approval is now also required for all parts warranty transactions (type ZPTI and ZPTC) and for car rental days in excess of 2 days.Point 3 - Accurate and Complete Customer Condition, Cause and...
August 2013 Recall Update - 07/30/2013
... Restraint System (SRS) Electronic Control Module (ECM): This bulletin has been updated to include part numbers that are restricted by the PQC. Certain 2003-2004 model year Pontiac Vibe vehicles may require the installation of a sub-wire harness (filter)...
Goodwill - 09/03/2015
... when it has taken an exceptionally long time to get the customers vehicle repaired (either due to part availability or a complex repair).When these labor operations are claimed, a detailed explanation as to why the transaction was made, including the...
When the Service Manager is Away - 06/30/2015
... service management involvement before work is performed are validated by the time documented as part of the authorization. Unless your Service Manager never takes a day off, your dealership should have a backup Service Manager to authorize repairs that...
Bulletin 04-00-89-015J: - 03/26/2015
... addition to the P & P Manual, this Operating Procedures document is an integral part of the warranty process at the dealership level. The customer signature continues to be one of the most often missed pieces of information on the warranty job...
Service Management: Sign, Date, Time, & Explain - 10/03/2014
... a policy repair, E for other labour hours, R for a repeat or related repair, and P for excessive parts. Both policy repairs and OLH approval must be granted before the work is done. The date and time must reflect that. Repeat repair and/or excessive...
Courtesy Transportation Reminders - 03/01/2016
... be current or within the past one model year. Service agents who use their own rental vehicles as part of the Courtesy Transportation Program will have no problem adhering to this policy as the vehicles don't stay in the program very long. But rental...
Is Your Job Card Filing System Compliant? - 02/02/2016
... paid for by GM. If a service agent is unable to produce, support, and verify transactions, or any part of transactions, appropriate counsel and/or corrective action may be taken.When it comes to a service audit, the audit staff is specifically interested...
February 2016 Recall Update - 02/02/2016
... Inlet Check Valve Fracture: The special coverage has been updated to include a revision to the part information and service procedure sections. The bulletin covers the replacement of the fuel tank on involved vehicles for a period of 15 years or 150,000...
OptiKleen and DEF - 07/25/2017
... the time of PDI or in conjunction with a warrantable component failure, must be submitted in the Parts section of the transaction, not in Net/Miscellaneous. Dealers must charge out part number 1051515 (quart) or 88865785 (pallet) in the Parts field with...
Reject of the Month - 11/21/2017
... copy of the job card. The warranty administrator reviewed the job card, noting the failed part, the torque sensor cover, the primary labor operation for the repair, and confirmed that the supporting alignment specs were attached. Since the VIN...
Disclosure Requirements - 11/21/2017
If your dealership modifies a new vehicle or installs equipment, accessories, recycled parts, or parts not supplied by General Motors, you must disclose this information to the customer. Customers who purchase a non-GM service contract must also be made...
Sublet Repairs - 01/23/2017
... have cost at the dealership. When submitting a warranty transaction that involves a sublet repair, parts, labor, and net item amounts are submitted as a single amount in the sublet net item field. If that amount exceeds the cost of published parts, labor,...
Tire Replacement - 11/21/2017
... with over 12,000 miles, and without the proper proration amount in the customer/service agent participation field, are subject to debit. Once the Tire PRA has been approved, submit the transaction with the appropriate labor operation for the tire(s)...
Cause of Failure - 08/22/2017
... actually know the cause of failure because certain components being replaced aren’t taken apart and examined to determine the cause of failure. The Warranty Part Center may do that to analyze the component to determine the root cause of the failure,...
November 2015 Recall Update - 10/23/2015
... transferred the seat position target bracket from the original seat base to the replacement base. Parts are currently not available to correct the condition. Dealers will be advised when the recall is scheduled for release.Safety Recall 15573: Ignition...
January 2015 Recall Update - 12/19/2014
... assembly and mounting bracket. Safety Recall 14176B: Version B of Bulletin Cancelled: The new part number contained in bulletin 14176B is incorrect. As a result GM has advised dealers to continue to use bulletin 14176A until further notice. The...
July 2015 Recall Update - 06/30/2015
Safety Recall 12213A: Brake Vacuum Micro Switch: The recall bulletin has been updated to include a revision to the parts information, service procedure, and warranty transaction sections. The repair has been revised to replace the power brake booster...
A Review of the Courtesy Transportation Program - 10/01/2013
... repair. Fuel reimbursement is allowed when the customer's vehicle will be in the service department overnight and is reimbursed at $10 per day, $50 per service visit. This reimbursement is intended for the person who uses their vehicle to transport...
... be paid. Time spent with TAC is not eligible for OLH. Normal road test to verify repairs are part of Strategy Based Diagnostics and are not eligible for OLH unless the extenuating circumstance is documented and approved by service management. P&P...
Reject of the Month - February 2022 - 01/27/2022
... to 7,500 miles. Any replacement after 7,500 miles is considered maintenance and is not covered as part of the NVLW. The warranty administrator then followed up with the technician to determine if there were any extenuating circumstances surrounding...
Transportation Claim Inspections Process - 05/09/2014
... must be noted on the vehicle delivery receipt, supplied by the carrier. The most important part of a successful transportation transaction is the vehicle inspection. The person or persons in your dealership responsible for these inspections must...
Changes to Technician Accounting of Labour Time - 08/05/2014
... can be given a copy of the flag sheet when it is full and the other copy goes to the payroll department. The flag sheet must also contain the job card number and the technician ID. Clocking directly on the job card only is no longer an acceptable form...
December 2013 Recall Update - 12/09/2013
... Wire Harness/Replace Connectors: This bulletin has been updated for a revision to the parts information section. The quantity of part number 13580234 has changed to 2 per vehicle. The coverage affects certain 2008 and 2009 Buick Enclave, Chevrolet Traverse,...
Changes to Policy Repair Decision Making - 11/18/2013
... GM introduced the new Policy repair guidelines that put into effect mandatory customer/dealer participation towards a policy repair. The bulletin announcing this new requirement has been recently updated and gone from the bulletin is the term "mandatory...
Required Operating Procedures aka The 18 Point Bulletin - 07/30/2013
... card prior to the work being performed. Service management approval is now also required for all parts warranty transactions (type ZPTI and ZPTC) and for car rental days in excess of 2 days.Point 3 - Accurate and Complete Customer Condition, Cause and...
August 2013 Recall Update - 07/30/2013
... Restraint System (SRS) Electronic Control Module (ECM): This bulletin has been updated to include part numbers that are restricted by the PQC. Certain 2003-2004 model year Pontiac Vibe vehicles may require the installation of a sub-wire harness (filter)...
Goodwill - 09/03/2015
... when it has taken an exceptionally long time to get the customers vehicle repaired (either due to part availability or a complex repair).When these labor operations are claimed, a detailed explanation as to why the transaction was made, including the...
When the Service Manager is Away - 06/30/2015
... service management involvement before work is performed are validated by the time documented as part of the authorization. Unless your Service Manager never takes a day off, your dealership should have a backup Service Manager to authorize repairs that...
Bulletin 04-00-89-015J: - 03/26/2015
... addition to the P & P Manual, this Operating Procedures document is an integral part of the warranty process at the dealership level. The customer signature continues to be one of the most often missed pieces of information on the warranty job...
Service Management: Sign, Date, Time, & Explain - 10/03/2014
... a policy repair, E for other labour hours, R for a repeat or related repair, and P for excessive parts. Both policy repairs and OLH approval must be granted before the work is done. The date and time must reflect that. Repeat repair and/or excessive...
Courtesy Transportation Reminders - 03/01/2016
... be current or within the past one model year. Service agents who use their own rental vehicles as part of the Courtesy Transportation Program will have no problem adhering to this policy as the vehicles don't stay in the program very long. But rental...
Is Your Job Card Filing System Compliant? - 02/02/2016
... paid for by GM. If a service agent is unable to produce, support, and verify transactions, or any part of transactions, appropriate counsel and/or corrective action may be taken.When it comes to a service audit, the audit staff is specifically interested...
February 2016 Recall Update - 02/02/2016
... Inlet Check Valve Fracture: The special coverage has been updated to include a revision to the part information and service procedure sections. The bulletin covers the replacement of the fuel tank on involved vehicles for a period of 15 years or 150,000...
OptiKleen and DEF - 07/25/2017
... the time of PDI or in conjunction with a warrantable component failure, must be submitted in the Parts section of the transaction, not in Net/Miscellaneous. Dealers must charge out part number 1051515 (quart) or 88865785 (pallet) in the Parts field with...
Reject of the Month - 11/21/2017
... copy of the job card. The warranty administrator reviewed the job card, noting the failed part, the torque sensor cover, the primary labor operation for the repair, and confirmed that the supporting alignment specs were attached. Since the VIN...
Disclosure Requirements - 11/21/2017
If your dealership modifies a new vehicle or installs equipment, accessories, recycled parts, or parts not supplied by General Motors, you must disclose this information to the customer. Customers who purchase a non-GM service contract must also be made...
Sublet Repairs - 01/23/2017
... have cost at the dealership. When submitting a warranty transaction that involves a sublet repair, parts, labor, and net item amounts are submitted as a single amount in the sublet net item field. If that amount exceeds the cost of published parts, labor,...
Tire Replacement - 11/21/2017
... with over 12,000 miles, and without the proper proration amount in the customer/service agent participation field, are subject to debit. Once the Tire PRA has been approved, submit the transaction with the appropriate labor operation for the tire(s)...
Cause of Failure - 08/22/2017
... actually know the cause of failure because certain components being replaced aren’t taken apart and examined to determine the cause of failure. The Warranty Part Center may do that to analyze the component to determine the root cause of the failure,...
November 2015 Recall Update - 10/23/2015
... transferred the seat position target bracket from the original seat base to the replacement base. Parts are currently not available to correct the condition. Dealers will be advised when the recall is scheduled for release.Safety Recall 15573: Ignition...
January 2015 Recall Update - 12/19/2014
... assembly and mounting bracket. Safety Recall 14176B: Version B of Bulletin Cancelled: The new part number contained in bulletin 14176B is incorrect. As a result GM has advised dealers to continue to use bulletin 14176A until further notice. The...
July 2015 Recall Update - 06/30/2015
Safety Recall 12213A: Brake Vacuum Micro Switch: The recall bulletin has been updated to include a revision to the parts information, service procedure, and warranty transaction sections. The repair has been revised to replace the power brake booster...
A Review of the Courtesy Transportation Program - 10/01/2013
... repair. Fuel reimbursement is allowed when the customer's vehicle will be in the service department overnight and is reimbursed at $10 per day, $50 per service visit. This reimbursement is intended for the person who uses their vehicle to transport...
Reject of the Month - January 2022 - 01/03/2022
... Labor Hours Exceed the Allowance for Labor Code XXXXXXX. When labor time is not published for a particular vehicle/repair, Straight Time should be submitted in the base labor time field. This typically involves new models where a time study has not been...
Reject of the Month - June 2022 - 05/25/2022
The owner of a 2021 Chevrolet Tahoe brought their vehicle into the service department with a check engine light, ESC/Traction Control light, and a vibration while driving concern. The diagnosing technician found a tapping noise under the hood and...
End of Year - 10/26/2021
... are debuting and dealers are planning the end of financial year data. To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule should be current (all transactions over 30 days should be fully supported...
Recalls - 10/26/2021
... when replacing the battery, dealers may submit a $520 administrative part allowance in the Administrative Allowance Net Item field of the transaction. Dealers may also submit a $600 administrative allowance for recall specific impacts to technician and...
November 2021 Recall Update - 10/26/2021
... Rear Toe Link Separation: The recall bulleoctin has been updated to include revisions to the parts, warranty, and service procedure sections. The new requirement information for recording the serial number for replacement part 85575854 (over-mold rear...
Reject of the Month - September 2021 - 08/30/2021
... rear defroster circuit, they should also be replaced. A 2015 GMC Sierra was in the service department for the completion of the recall. The diagnosing technician ordered the rear sliding window assembly for the vehicle. Once the part came in the...
GM Accessories Employee Discount Program - 01/27/2021
The program provides eligible participants residing in the United States with the opportunity to purchase accessories with a GM discount at participating US dealerships. GM employees and their authorized family members are eligible for a discount equal...
Reject of the Month - January 2021 - 12/29/2020
... Labor Hours Exceed the Allowance for Labor Code 4062090. When labor time is not published for a particular vehicle/repair, Straight Time should be submitted in the base labor time field. This typically involves new models where a time study has not been...
Required Job Card Information - 12/29/2020
... as it has not been documented at the time of job card write-up. A customer’s signature is part of the required job card information. If the customer is present, service advisors simply have the customer sign on the authorization to repair line....
Types of Job Card Systems - 02/25/2021
... the most common system used by dealers. Paper job card systems generally consist of a multi-part paper job card with no electronic recording, storage, or reproduction capability. While this system is listed in the Policies and Procedures manual...
Sublet Repair - 06/23/2020
... of those warranty repairs. If GM receives customer complaints regarding the work performed by a particular establishment, they may specifically single out that facility and inform the dealership they must choose another shop. Sublet repair reimbursement...
The Service Process - 06/26/2019
There are certain processes or procedures that must be followed for each and every repair made in the service department, even those that are only scheduled for a maintenance visit. Those processes are an integral part of the service department operating...
End of Year - 10/23/2019
... are debuting and dealers are planning the end of financial year data. To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule should be current (all transactions over 30 days should be fully supported...
Vehicle History Files - 09/24/2019
... physical paper file that includes the shop copy of the job card. An electronic vehicle history as part of an electronic job card system. Optically scanned paper job card copies. Scanning copies of job cards, and the supporting documentation associated...
More on Other Labor Hours - 04/29/2020
... with some of the SBD steps and the first clock time on the job card. Of course, clock time is only part of the equation; the technician’s detailed steps taken to facilitate diagnostic and/or repair time must support the time clocked. When...
GM Accessories Employee Discount Program - 01/29/2020
The program provides eligible participants residing in the United States with the opportunity to purchase accessories with a GM discount at participating US dealerships. GM employees and their authorized family members are eligible for a discount equal...
Reject of the Month - 01/03/2020
... a complete description of repairs performed. The invoice must be attached to the job card and be a part of the vehicle history file. Add-On Repairs: Service management approved add-on repairs must be added to the front of the job card with management...
GM Accessories Employee Discount Program - 02/20/2018
The program provides eligible participants residing in the United States with the opportunity to purchase accessories with a GM discount at participating US dealerships. GM employees and their authorized family members are eligible for a discount equal...
Reject of the Month - Error code 111 - 12/19/2018
... card was closed with the valve cover gasket labor operation and the gasket indicated as the failed part. The warranty administrator submitted the transaction and received error 111. After review of the transaction and the job card open and close dates,...
Service Management Approvals & Authorizations - 10/23/2018
... Service Agent Self Authorizations including Policy Decision, OLH Ceiling Exceeded, Part Ceiling Exceeded, Repeat Repair, and Net Ceiling Exceeded. Customer concern not duplicated labor operations, customer reimbursements, customer signature not available,...
GM Accessories Employee Discount Program - 01/21/2019
The program provides eligible participants residing in the United States with the opportunity to purchase accessories with a GM discount at participating US dealerships. GM employees and their authorized family members are eligible for a discount...
Courtesy Transportation Reminders - 02/21/2019
... will be eligible for rental reimbursement. Service agents who use their own rental vehicles as part of the Courtesy Transportation Program will have no problem adhering to this policy as the vehicles don’t stay in the program very long. But, rental...
Add On Repair Minor Change - 03/23/2023
... actual line may be added by the service manager, service advisor, or any non-technical service department employee and when it is added, it must be added to the FRONT of the job card. The line must also be added before the customer is contacted for permission...
GM Accessories Employee Discount Program - 02/28/2023
The program provides eligible participants residing in the United States with the opportunity to purchase accessories with a GM discount at participating US dealerships. GM employees and their authorized family members are eligible for a discount equal...
Reject of the Month - December 2022 - 11/21/2022
... 7440130 The owner of a 2021 GMC Sierra brought their truck in for installation of a special-order part. On a previous service visit the owner had a concern with the stitching coming off the steering wheel. Steering wheel replacement is a restricted...
... Labor Hours Exceed the Allowance for Labor Code XXXXXXX. When labor time is not published for a particular vehicle/repair, Straight Time should be submitted in the base labor time field. This typically involves new models where a time study has not been...
Reject of the Month - June 2022 - 05/25/2022
The owner of a 2021 Chevrolet Tahoe brought their vehicle into the service department with a check engine light, ESC/Traction Control light, and a vibration while driving concern. The diagnosing technician found a tapping noise under the hood and...
End of Year - 10/26/2021
... are debuting and dealers are planning the end of financial year data. To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule should be current (all transactions over 30 days should be fully supported...
Recalls - 10/26/2021
... when replacing the battery, dealers may submit a $520 administrative part allowance in the Administrative Allowance Net Item field of the transaction. Dealers may also submit a $600 administrative allowance for recall specific impacts to technician and...
November 2021 Recall Update - 10/26/2021
... Rear Toe Link Separation: The recall bulleoctin has been updated to include revisions to the parts, warranty, and service procedure sections. The new requirement information for recording the serial number for replacement part 85575854 (over-mold rear...
Reject of the Month - September 2021 - 08/30/2021
... rear defroster circuit, they should also be replaced. A 2015 GMC Sierra was in the service department for the completion of the recall. The diagnosing technician ordered the rear sliding window assembly for the vehicle. Once the part came in the...
GM Accessories Employee Discount Program - 01/27/2021
The program provides eligible participants residing in the United States with the opportunity to purchase accessories with a GM discount at participating US dealerships. GM employees and their authorized family members are eligible for a discount equal...
Reject of the Month - January 2021 - 12/29/2020
... Labor Hours Exceed the Allowance for Labor Code 4062090. When labor time is not published for a particular vehicle/repair, Straight Time should be submitted in the base labor time field. This typically involves new models where a time study has not been...
Required Job Card Information - 12/29/2020
... as it has not been documented at the time of job card write-up. A customer’s signature is part of the required job card information. If the customer is present, service advisors simply have the customer sign on the authorization to repair line....
Types of Job Card Systems - 02/25/2021
... the most common system used by dealers. Paper job card systems generally consist of a multi-part paper job card with no electronic recording, storage, or reproduction capability. While this system is listed in the Policies and Procedures manual...
Sublet Repair - 06/23/2020
... of those warranty repairs. If GM receives customer complaints regarding the work performed by a particular establishment, they may specifically single out that facility and inform the dealership they must choose another shop. Sublet repair reimbursement...
The Service Process - 06/26/2019
There are certain processes or procedures that must be followed for each and every repair made in the service department, even those that are only scheduled for a maintenance visit. Those processes are an integral part of the service department operating...
End of Year - 10/23/2019
... are debuting and dealers are planning the end of financial year data. To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule should be current (all transactions over 30 days should be fully supported...
Vehicle History Files - 09/24/2019
... physical paper file that includes the shop copy of the job card. An electronic vehicle history as part of an electronic job card system. Optically scanned paper job card copies. Scanning copies of job cards, and the supporting documentation associated...
More on Other Labor Hours - 04/29/2020
... with some of the SBD steps and the first clock time on the job card. Of course, clock time is only part of the equation; the technician’s detailed steps taken to facilitate diagnostic and/or repair time must support the time clocked. When...
GM Accessories Employee Discount Program - 01/29/2020
The program provides eligible participants residing in the United States with the opportunity to purchase accessories with a GM discount at participating US dealerships. GM employees and their authorized family members are eligible for a discount equal...
Reject of the Month - 01/03/2020
... a complete description of repairs performed. The invoice must be attached to the job card and be a part of the vehicle history file. Add-On Repairs: Service management approved add-on repairs must be added to the front of the job card with management...
GM Accessories Employee Discount Program - 02/20/2018
The program provides eligible participants residing in the United States with the opportunity to purchase accessories with a GM discount at participating US dealerships. GM employees and their authorized family members are eligible for a discount equal...
Reject of the Month - Error code 111 - 12/19/2018
... card was closed with the valve cover gasket labor operation and the gasket indicated as the failed part. The warranty administrator submitted the transaction and received error 111. After review of the transaction and the job card open and close dates,...
Service Management Approvals & Authorizations - 10/23/2018
... Service Agent Self Authorizations including Policy Decision, OLH Ceiling Exceeded, Part Ceiling Exceeded, Repeat Repair, and Net Ceiling Exceeded. Customer concern not duplicated labor operations, customer reimbursements, customer signature not available,...
GM Accessories Employee Discount Program - 01/21/2019
The program provides eligible participants residing in the United States with the opportunity to purchase accessories with a GM discount at participating US dealerships. GM employees and their authorized family members are eligible for a discount...
Courtesy Transportation Reminders - 02/21/2019
... will be eligible for rental reimbursement. Service agents who use their own rental vehicles as part of the Courtesy Transportation Program will have no problem adhering to this policy as the vehicles don’t stay in the program very long. But, rental...
Add On Repair Minor Change - 03/23/2023
... actual line may be added by the service manager, service advisor, or any non-technical service department employee and when it is added, it must be added to the FRONT of the job card. The line must also be added before the customer is contacted for permission...
GM Accessories Employee Discount Program - 02/28/2023
The program provides eligible participants residing in the United States with the opportunity to purchase accessories with a GM discount at participating US dealerships. GM employees and their authorized family members are eligible for a discount equal...
Reject of the Month - December 2022 - 11/21/2022
... 7440130 The owner of a 2021 GMC Sierra brought their truck in for installation of a special-order part. On a previous service visit the owner had a concern with the stitching coming off the steering wheel. Steering wheel replacement is a restricted...
Reject of the Month - January 2023 - 01/04/2023
... to service Hybrid/Electric models, dealers must have a current executed Hybrid/Electric Models Participation Agreement, complete all required training and maintain all required tools and equipment. Dealers that are eligible to service Hybrid/Electric...
Diagnosis Time Requirements - 01/04/2023
... is labeled IS required to support the time submitted in a warranty transaction. But, that is just part of the documentation required. The technician’s cause and correction stories must support the time the technician is asking to be paid. The following...
Coverage Limits - 06/20/2022
... to 7,500 miles. Any replacement after 7,500 miles is considered maintenance and is not covered as part of the NVLW. Batteries for any remotes are only covered for 12 months. Remote transmitters, commonly referred to as key fobs, are covered through...
Job Card Attachments - 09/26/2022
... only one that needs to be reviewed by the WSC. For example, if a transaction rejects for excessive parts and it has been verified that all the parts on the job card are necessary for the repair, authorization code P must be applied. If the part total...
Reject of the Month - September 2022 - 08/22/2022
... owner of a 2015 Chevrolet Impala with 64,320 miles brought their vehicle into the service department to investigate a no start concern. The owner had to jump start the battery. The service advisor noted “possible warranty” at write up as...
Dongle Devices - 11/22/2022
... jumped or charged to use the dongle device to scan for the job card write up. For Dealer Installed Parts Warranties a dongle device scan is required. For Over-the-Counter Part Warranty situations, a dongle device scan is not required. A dongle device...
End of Year - 10/28/2022
... are debuting and dealers are planning the end of financial year data. To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule should be current (all transactions over 30 days should be fully supported...
Reject of the Month - November 2023 - 10/25/2023
Reject 072: Total Parts Exceeds the Allowance for Labor Code 1444774. A technician was installing accessories on an inventory vehicle, a 2023 Chevrolet Tahoe. The technician removed the Tahoe emblem to install the LPO black emblem and found that there...
End of Year - 10/25/2023
... are debuting and dealers are planning the end of financial year data. To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule should be current (all transactions over 30 days should be fully supported...
Job Card Systems - 09/25/2023
... documentation by hand as opposed to typing. Paper job card systems generally consist of a multi-part paper job card with no electronic recording, storage, or reproduction capability. This system, while still considered an option in the Service Policies...
Reject of the Month - May 2024 - 04/23/2024
... Roadside claims are also excluded and do not require a dongle device scan. Dealer Installed Part Warranties (ZPTI) do require a scan. Dealers with SAVI scan utilization above 98% can earn Dealer Empowerment to self-authorize transactions that reject...
95/5 - 04/23/2024
... is required are straight time labor operations, published diagnostic time, OLH, time from a third-party time guide, and/or time using multiples of GM’s LTG. When there are multiple warranty lines on a job card, a recommendation would be to...
Forum - 06/03/2022
... give me the ammunition to get with management and work on resolving it so I am happy about that part at least....
Forum - 06/10/2019
... of, or beyond the maintenance inspection period is considered maintenance, and is not covered as part of the New Vehicle Limited Warranty. The New Vehicle Limited Warranty only covers components when replacement or repair of these components is the result...
Forum - 10/16/2019
... the first time punch (except as a variable diag add if electrical diagnosis was required, or as part of the base time) one of the punches should be related to the base operation, and it should be reasonably close The other time punches can be for consequential...
What Would You Do - 08/14 - 08/05/2014
... DTC P0606 and P2155. Both DTC's led to the replacement of the ECM. Because the ECM is a restricted part, the tech contacted TAC to advise them of the situation. Once the replacement ECM arrived, the technician installed, programmed, performed the ECM...
What Would You Do - 02/16 - 02/02/2016
... vehicle. Because of the customer's history of intermittent failures with the HVAC system and a part ordered, the dealership left the job card open. The service manager completed the Minimum Customer Participation Calculator to provide the customer...
Dealer Installed Parts Warranty Parameters and - 05/18/2016
Customer came into our service department with rear axle leak. On 06-01-2015 @ 262073 miles he paid to have the rear axle seal/gasket replaced. Customer returned on 02-03-2016 @ 277425 miles with rear axle seal leaking. We replaced seal/gasket and...
Re: GM warranty quiz jan 11-2 - 01/21/2011
... has a branded title. For example: if the recall or emission warranty calls for replacement of a part that is missing or damaged as a result of the reason for branding, or the repair cannot physically be performed then the coverage should be denied....
Special Policy 10240 with collateral damage - 07/29/2011
... 825: Labor code T5817 is not covered by service contract or special coverage Reject 072: Total parts amount exceeds the allowance for labor code T5817 Reject 243: Reject 825 cannot be authorized and must be corrected. UGH. I have this coded ZREG, Special...
Re: ON-GOING BATTLE WITH TECHS - 07/13/2011
... be considered for phone time with Technical Assistance. Normal road test to verify repairs are part of Strategy Based Diagnostics and are not eligible for OLH unless documented and approved by service management....
Re: ONSTAR CONCERN LABOR OP ?? - 07/14/2011
... be used in instances where a repair procedure is performed to a module that does not require that part to be replaced or any other physical repair. Labor operations listed below allow 0.2 hours of labor time and should be entered as Regular Labor Hours..... .....As...
What Would You Do - 05/14 - 05/09/2014
... repair procedure in early March. Should the warranty administrator handle the transaction as a part warranty, ZPTI transaction, or is it best addressed as a ZREG transaction, with authorization codes "A" for a policy decision and a "R" for related...
Re: Transportation Damage claims - 11/18/2009
... Damage is discovered (See Article 2.1.7 - Special Inspection Situation). c. An incorrect part and/or invoice option, or option discrepancies. The Carrier Code is a Global Warranty Management term that is used in conjunction with a transportation damage...
Re: NEW RENTAL RATE QUESTION... - 05/12/2010
... be rented at a $42 daily reimbursement rate if they are rented through Enterprise Rent-A-Car or part of the Service Agent's own daily rental fleet. If Enterprise or the Service Agent's own rental fleet is not used, the reimbursement for a GM vehicle...
... to service Hybrid/Electric models, dealers must have a current executed Hybrid/Electric Models Participation Agreement, complete all required training and maintain all required tools and equipment. Dealers that are eligible to service Hybrid/Electric...
Diagnosis Time Requirements - 01/04/2023
... is labeled IS required to support the time submitted in a warranty transaction. But, that is just part of the documentation required. The technician’s cause and correction stories must support the time the technician is asking to be paid. The following...
Coverage Limits - 06/20/2022
... to 7,500 miles. Any replacement after 7,500 miles is considered maintenance and is not covered as part of the NVLW. Batteries for any remotes are only covered for 12 months. Remote transmitters, commonly referred to as key fobs, are covered through...
Job Card Attachments - 09/26/2022
... only one that needs to be reviewed by the WSC. For example, if a transaction rejects for excessive parts and it has been verified that all the parts on the job card are necessary for the repair, authorization code P must be applied. If the part total...
Reject of the Month - September 2022 - 08/22/2022
... owner of a 2015 Chevrolet Impala with 64,320 miles brought their vehicle into the service department to investigate a no start concern. The owner had to jump start the battery. The service advisor noted “possible warranty” at write up as...
Dongle Devices - 11/22/2022
... jumped or charged to use the dongle device to scan for the job card write up. For Dealer Installed Parts Warranties a dongle device scan is required. For Over-the-Counter Part Warranty situations, a dongle device scan is not required. A dongle device...
End of Year - 10/28/2022
... are debuting and dealers are planning the end of financial year data. To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule should be current (all transactions over 30 days should be fully supported...
Reject of the Month - November 2023 - 10/25/2023
Reject 072: Total Parts Exceeds the Allowance for Labor Code 1444774. A technician was installing accessories on an inventory vehicle, a 2023 Chevrolet Tahoe. The technician removed the Tahoe emblem to install the LPO black emblem and found that there...
End of Year - 10/25/2023
... are debuting and dealers are planning the end of financial year data. To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule should be current (all transactions over 30 days should be fully supported...
Job Card Systems - 09/25/2023
... documentation by hand as opposed to typing. Paper job card systems generally consist of a multi-part paper job card with no electronic recording, storage, or reproduction capability. This system, while still considered an option in the Service Policies...
Reject of the Month - May 2024 - 04/23/2024
... Roadside claims are also excluded and do not require a dongle device scan. Dealer Installed Part Warranties (ZPTI) do require a scan. Dealers with SAVI scan utilization above 98% can earn Dealer Empowerment to self-authorize transactions that reject...
95/5 - 04/23/2024
... is required are straight time labor operations, published diagnostic time, OLH, time from a third-party time guide, and/or time using multiples of GM’s LTG. When there are multiple warranty lines on a job card, a recommendation would be to...
Forum - 06/03/2022
... give me the ammunition to get with management and work on resolving it so I am happy about that part at least....
Forum - 06/10/2019
... of, or beyond the maintenance inspection period is considered maintenance, and is not covered as part of the New Vehicle Limited Warranty. The New Vehicle Limited Warranty only covers components when replacement or repair of these components is the result...
Forum - 10/16/2019
... the first time punch (except as a variable diag add if electrical diagnosis was required, or as part of the base time) one of the punches should be related to the base operation, and it should be reasonably close The other time punches can be for consequential...
What Would You Do - 08/14 - 08/05/2014
... DTC P0606 and P2155. Both DTC's led to the replacement of the ECM. Because the ECM is a restricted part, the tech contacted TAC to advise them of the situation. Once the replacement ECM arrived, the technician installed, programmed, performed the ECM...
What Would You Do - 02/16 - 02/02/2016
... vehicle. Because of the customer's history of intermittent failures with the HVAC system and a part ordered, the dealership left the job card open. The service manager completed the Minimum Customer Participation Calculator to provide the customer...
Dealer Installed Parts Warranty Parameters and - 05/18/2016
Customer came into our service department with rear axle leak. On 06-01-2015 @ 262073 miles he paid to have the rear axle seal/gasket replaced. Customer returned on 02-03-2016 @ 277425 miles with rear axle seal leaking. We replaced seal/gasket and...
Re: GM warranty quiz jan 11-2 - 01/21/2011
... has a branded title. For example: if the recall or emission warranty calls for replacement of a part that is missing or damaged as a result of the reason for branding, or the repair cannot physically be performed then the coverage should be denied....
Special Policy 10240 with collateral damage - 07/29/2011
... 825: Labor code T5817 is not covered by service contract or special coverage Reject 072: Total parts amount exceeds the allowance for labor code T5817 Reject 243: Reject 825 cannot be authorized and must be corrected. UGH. I have this coded ZREG, Special...
Re: ON-GOING BATTLE WITH TECHS - 07/13/2011
... be considered for phone time with Technical Assistance. Normal road test to verify repairs are part of Strategy Based Diagnostics and are not eligible for OLH unless documented and approved by service management....
Re: ONSTAR CONCERN LABOR OP ?? - 07/14/2011
... be used in instances where a repair procedure is performed to a module that does not require that part to be replaced or any other physical repair. Labor operations listed below allow 0.2 hours of labor time and should be entered as Regular Labor Hours..... .....As...
What Would You Do - 05/14 - 05/09/2014
... repair procedure in early March. Should the warranty administrator handle the transaction as a part warranty, ZPTI transaction, or is it best addressed as a ZREG transaction, with authorization codes "A" for a policy decision and a "R" for related...
Re: Transportation Damage claims - 11/18/2009
... Damage is discovered (See Article 2.1.7 - Special Inspection Situation). c. An incorrect part and/or invoice option, or option discrepancies. The Carrier Code is a Global Warranty Management term that is used in conjunction with a transportation damage...
Re: NEW RENTAL RATE QUESTION... - 05/12/2010
... be rented at a $42 daily reimbursement rate if they are rented through Enterprise Rent-A-Car or part of the Service Agent's own daily rental fleet. If Enterprise or the Service Agent's own rental fleet is not used, the reimbursement for a GM vehicle...
Re: DIFFERENTIAL CARRIER SUPPORT BUSHING - 01/19/2009
When I put your part number into the warranty wizard that I use here are the labor ops that come up. Hope it helps. Insulator And/Or Support, Rear Stabilizer Shaft - Right - Replace OPERATION NUMBER: E4180 LABOR TIME: 0.6 Insulator And/Or Support,...
Rust Happens - 08/09/2011
... scratches, dents, nicks and other damage to body panels, that invites rust, are not covered as part of these two types of corrosion warranty coverage. Non-rust through conditions that are found on body panels typically show up on panel...
The New Certified Pre-Owned Program - 09/19/2011
... include a new two-year, 30,000 mile maintenance plan and limitations on covered repairs.Sales Department - For a vehicle to be eligible for certification, it must be an exceptional used vehicle, as defined by the Certified Pre-Owned standards and guidelines....
January 2013 Recall Update - 01/24/2013
... Failure: GM began issuing customer notification letters for this recall in December even though parts needed to repair these vehicles are currently not available. Customers were informed of the safety defect and advised that when parts are available,...
Global Warranty Management - 12/18/2012
... claims submitted during the shutdown will be reported on the 14th. The WPC will not process any part requests during shutdown. Additionally, the WPC will not be providing status updates during the shutdown period. The last transaction summary prior...
A very sad audit - 10/13/2010
... the six expensive trucks were on floor plan all winter long. To offset expenses, especially his parts bill, the dealer ordered the warranty clerk and the bookkeeper to create false claims each month, up to at least the amount of the monthly parts bill,...
June 2011 Recall Update - 06/08/2011
... wheel drive equipped vehicles with a 1.8L MFI engine. The revision also includes an update to the parts information section that includes parts for 2008 model year vehicles. The recall addresses a concern with the PCM. Dealers are to inspect the production...
Warranty Review Deviations - 03/11/2013
... to clock off the job card when they are not working on the vehicle. If they are waiting for a part and want to work on another vehicle, clock off and clock on to begin the new work. The final deviation involves missing diagnostic trouble codes....
Re: 2009 Chev Aveo - 03/23/2012
... of or beyond the maintenance inspection period is considered maintenance and is not covered as a part of the New Vehicle Limited Warranty. The New Vehicle Limited Warranty only covers components when replacement or repair of these components is the...
Towing - 03/02/2011
... Policies Towing policies covered in Article 1.5.14 also apply to covered repairs under the GM Parts and Accessories Warranties when installed by Service Agent. The Warranty and Owner Assistance Booklet contains the following towing statement: "Towing...
Re: DEALERTRACK - 01/14/2016
... pay lines, but leave my warranty lines alone. I just come back and do my own booking. That part is really really nice. 3. The upstairs office likes the reports alot of heard too. Good luck! Here to help if you need it!:) Oh, and you get a customer...
What Would You Do - 06/14 - 06/06/2014
... Canister Purge Solenoid Valve, 4025690. After submission, the first line rejected due to a part incompatibility with the connector. The warranty administrator routed the transaction for payment. How should the warranty administrator account for the...
Forum - 02/12/2018
... center technical support activity cannot be charged to OLH. Normal road test to verify repairs are part of Strategy-Based Diagnostics and are not eligible for OLH unless the extenuating circumstance is documented and approved by service management. Diagnostic,...
Start the Year Off Strong - 12/26/2023
... a PET, battery test results, SPS Warranty Claim Code, or supporting job card / invoice for a part warranty transaction. Coach the service advisor and technician team on the importance of reviewing IVH to make sure that the field action is open...
Technician Documentation Requirements - 08/29/2023
The cause of failure documentation, required as part of the 3 C’s, should contain a brief description of steps taken by the technician to determine the root cause of the customers concern and must support the repair performed. The cause of failure...
Technician Documentation Requirements - 08/29/2023
The cause of failure documentation, required as part of the 3 C’s, should contain a brief description of steps taken by the technician to determine the root cause of the customers concern and must support the repair performed. The cause of failure...
GM Accessories Employee Discount Program - 01/29/2024
The program provides eligible participants residing in the United States with the opportunity to purchase accessories with a GM discount at participating US dealerships. GM employees and their authorized family members are eligible for a discount...
Servicing EV Models - 06/20/2022
... Models, dealers must have in place a current executed Chevrolet Hybrid/Electric Models Participation Agreement and have completed all required training and maintain all required tools and equipment. Once a dealer has met these requirements, they are...
Certified Pre-Owned - 06/20/2022
... Pre-Approval” document are blocked from automatic payment in GWM. If it is believed that a part failed due to a manufacturer’s defect, and should be covered under the CPO warranty, an online pre-approval request must be submitted in the Aftersales...
Empowerment Limits - 01/04/2023
... that exceed the established limits will require submission with GM Authorization for review. Part Ceiling Exceeded – Authorization Code P: Dealers are empowered to self-authorize transactions up to $250. Transactions that exceed the established...
Policy, Goodwill, Customer Enthusiasm, and Warranty - 04/25/2023
... four situations are distinctly different and it is important that everyone in the service department understands the differences, especially in conversation with your customer. When a repair is policy, your customer must understand that the warranty...
March 2019 Recall Update - 02/21/2019
... Loss of Power Steering Assist: The recall bulletin has been revised to include an additional part in the parts table. The recall affects certain 2013-2017 Cadillac ATS, 2014-2017 Cadillac CTS, and 2016-2017 Chevrolet Camaro vehicles. Noncompliance...
End of Year Claims Clean-Up - 10/24/2018
... are debuting and dealers are planning the end of financial year data. To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule should be current (all transactions over 30 days should be fully supported...
Signatures - 10/23/2018
... authorization. Obtaining the customer signature at the time of job card write up must be part of the advisors write up process with every customer, every time. The WSC has been tasked with validating this requirement with job cards submitted for...
Recall Summary Update - 01/22/2018
... program. Dealers are instructed to inspect the catalytic converter and replace if the correct part was not installed at time of vehicle assembly. The recall affects certain 2018 Cadillac XTS vehicles. If the converter is replaced, core return policies...
When I put your part number into the warranty wizard that I use here are the labor ops that come up. Hope it helps. Insulator And/Or Support, Rear Stabilizer Shaft - Right - Replace OPERATION NUMBER: E4180 LABOR TIME: 0.6 Insulator And/Or Support,...
Rust Happens - 08/09/2011
... scratches, dents, nicks and other damage to body panels, that invites rust, are not covered as part of these two types of corrosion warranty coverage. Non-rust through conditions that are found on body panels typically show up on panel...
The New Certified Pre-Owned Program - 09/19/2011
... include a new two-year, 30,000 mile maintenance plan and limitations on covered repairs.Sales Department - For a vehicle to be eligible for certification, it must be an exceptional used vehicle, as defined by the Certified Pre-Owned standards and guidelines....
January 2013 Recall Update - 01/24/2013
... Failure: GM began issuing customer notification letters for this recall in December even though parts needed to repair these vehicles are currently not available. Customers were informed of the safety defect and advised that when parts are available,...
Global Warranty Management - 12/18/2012
... claims submitted during the shutdown will be reported on the 14th. The WPC will not process any part requests during shutdown. Additionally, the WPC will not be providing status updates during the shutdown period. The last transaction summary prior...
A very sad audit - 10/13/2010
... the six expensive trucks were on floor plan all winter long. To offset expenses, especially his parts bill, the dealer ordered the warranty clerk and the bookkeeper to create false claims each month, up to at least the amount of the monthly parts bill,...
June 2011 Recall Update - 06/08/2011
... wheel drive equipped vehicles with a 1.8L MFI engine. The revision also includes an update to the parts information section that includes parts for 2008 model year vehicles. The recall addresses a concern with the PCM. Dealers are to inspect the production...
Warranty Review Deviations - 03/11/2013
... to clock off the job card when they are not working on the vehicle. If they are waiting for a part and want to work on another vehicle, clock off and clock on to begin the new work. The final deviation involves missing diagnostic trouble codes....
Re: 2009 Chev Aveo - 03/23/2012
... of or beyond the maintenance inspection period is considered maintenance and is not covered as a part of the New Vehicle Limited Warranty. The New Vehicle Limited Warranty only covers components when replacement or repair of these components is the...
Towing - 03/02/2011
... Policies Towing policies covered in Article 1.5.14 also apply to covered repairs under the GM Parts and Accessories Warranties when installed by Service Agent. The Warranty and Owner Assistance Booklet contains the following towing statement: "Towing...
Re: DEALERTRACK - 01/14/2016
... pay lines, but leave my warranty lines alone. I just come back and do my own booking. That part is really really nice. 3. The upstairs office likes the reports alot of heard too. Good luck! Here to help if you need it!:) Oh, and you get a customer...
What Would You Do - 06/14 - 06/06/2014
... Canister Purge Solenoid Valve, 4025690. After submission, the first line rejected due to a part incompatibility with the connector. The warranty administrator routed the transaction for payment. How should the warranty administrator account for the...
Forum - 02/12/2018
... center technical support activity cannot be charged to OLH. Normal road test to verify repairs are part of Strategy-Based Diagnostics and are not eligible for OLH unless the extenuating circumstance is documented and approved by service management. Diagnostic,...
Start the Year Off Strong - 12/26/2023
... a PET, battery test results, SPS Warranty Claim Code, or supporting job card / invoice for a part warranty transaction. Coach the service advisor and technician team on the importance of reviewing IVH to make sure that the field action is open...
Technician Documentation Requirements - 08/29/2023
The cause of failure documentation, required as part of the 3 C’s, should contain a brief description of steps taken by the technician to determine the root cause of the customers concern and must support the repair performed. The cause of failure...
Technician Documentation Requirements - 08/29/2023
The cause of failure documentation, required as part of the 3 C’s, should contain a brief description of steps taken by the technician to determine the root cause of the customers concern and must support the repair performed. The cause of failure...
GM Accessories Employee Discount Program - 01/29/2024
The program provides eligible participants residing in the United States with the opportunity to purchase accessories with a GM discount at participating US dealerships. GM employees and their authorized family members are eligible for a discount...
Servicing EV Models - 06/20/2022
... Models, dealers must have in place a current executed Chevrolet Hybrid/Electric Models Participation Agreement and have completed all required training and maintain all required tools and equipment. Once a dealer has met these requirements, they are...
Certified Pre-Owned - 06/20/2022
... Pre-Approval” document are blocked from automatic payment in GWM. If it is believed that a part failed due to a manufacturer’s defect, and should be covered under the CPO warranty, an online pre-approval request must be submitted in the Aftersales...
Empowerment Limits - 01/04/2023
... that exceed the established limits will require submission with GM Authorization for review. Part Ceiling Exceeded – Authorization Code P: Dealers are empowered to self-authorize transactions up to $250. Transactions that exceed the established...
Policy, Goodwill, Customer Enthusiasm, and Warranty - 04/25/2023
... four situations are distinctly different and it is important that everyone in the service department understands the differences, especially in conversation with your customer. When a repair is policy, your customer must understand that the warranty...
March 2019 Recall Update - 02/21/2019
... Loss of Power Steering Assist: The recall bulletin has been revised to include an additional part in the parts table. The recall affects certain 2013-2017 Cadillac ATS, 2014-2017 Cadillac CTS, and 2016-2017 Chevrolet Camaro vehicles. Noncompliance...
End of Year Claims Clean-Up - 10/24/2018
... are debuting and dealers are planning the end of financial year data. To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule should be current (all transactions over 30 days should be fully supported...
Signatures - 10/23/2018
... authorization. Obtaining the customer signature at the time of job card write up must be part of the advisors write up process with every customer, every time. The WSC has been tasked with validating this requirement with job cards submitted for...
Recall Summary Update - 01/22/2018
... program. Dealers are instructed to inspect the catalytic converter and replace if the correct part was not installed at time of vehicle assembly. The recall affects certain 2018 Cadillac XTS vehicles. If the converter is replaced, core return policies...
Reject of the Month - 04/23/2018
... 17367: Incorrect Torsion Bar Built into Front Seat Belt Retractors Recall 17337: Diesel Particulate Matter Sensor Diagnostic Fault All three recalls were performed and submitted for payment. Two of the recalls were accepted, 17456 and 17367, while recall...
Sublet Repair Compliancy - 06/25/2018
... of those warranty repairs. If GM receives customer complaints regarding the work performed by a particular establishment, they may specifically single out that facility and inform the dealership they must choose another shop. Sublet repair reimbursement...
Reject of the Month - 07/23/2018
... following is an overview of the deviations. The vehicle delivery date/in-service date must be part of the job card header information. On more than one occasion the date was either missing or inaccurate. Technician time documentation that preceded the...
Required Job Card Information - 01/03/2020
... information would include their phone number and/or email address. A customer’s signature is part of the job card required information. If the customer is present, service advisors simply have the customer sign on the authorization to repair line....
Recently Revised Bulletins - 04/29/2020
... that are purchased as a retail transaction and subsequently replaced under the GM Replacement Parts Warranty are handled through ACDelco. Transactions must not be submitted through GWM. Looking for more info on batteries? Check out our online training...
Service Policies and Procedures Updates - 03/27/2020
... Procedures manual was updated March 16th, 2020, the following are a few of the updated topics: The parts retention period has been reduced from 15 days to 7. Warranty parts, with the exception of recall parts and parts that have a core charge, must be...
Reject of the Month - September 2019 - 08/27/2019
... on the technician’s time ticket for each add on repair performed is required. Any missed part(s) of the authorization or time documentation supporting the added operation will result in a non-compliant transaction. Both of the above deviations...
Did You Know? - 07/30/2019
... to Bulletin 18-NA-146, for assistance with Proper Labor Operation Selection and Causal Part Identification for Warranty Transactions. The bulletin provides detail on how to address many different claim scenarios including situations where there is one...
August 2019 Recall Update - 07/30/2019
... The recall that affects approximately 1,100 vehicles has been updated to include a revision to the part information section. Dealers will replace tempered glass with laminated glass in the left rear-quarter position for long wheelbase vehicles and both...
May 2019 Recall Update - 04/22/2019
... updated to add the warranty information for the Working Capital Assistance Program (WCAP). The parts list has also been revised to include all required steering wheel airbag part numbers. The recall affects certain 2010-11 Chevrolet Malibu vehicles. Customer...
Policy, Goodwill, Customer Enthusiasm, & Warranty - 04/22/2019
... four situations are distinctly different and it is important that everyone in the service department understands the differences, especially in conversation with your customer. When a repair is policy, your customer must understand that the warranty...
Policy, Goodwill, Customer Enthusiasm, and Warranty - 04/29/2020
... four situations are distinctly different and it is important that everyone in the service department understands the differences, especially in conversation with your customer. When a repair is policy, your customer must understand that the warranty...
Add On Repair Approval Process Requirements - 12/29/2020
... has inspected and verified the concern and “inspected and verified” must also be part of the approval explanation. This approval must be made prior to the repair. Your customer must approve all add on repairs. You may think your customer...
DECEMBER 2020 RECALL UPDATE - 11/25/2020
... Assembled: The recall bulletin has been updated to include a revised service procedure, additional part information, and updated warranty information section. The recall affects certain 2020 Buick Encore GX and 2021 Chevrolet Trailblazer vehicles equipped...
Goodwill Tools - 07/27/2021
... your customer has had to bring their vehicle back for the third time because, previously, the part needed to repair their vehicle came boxed wrong and had to be reordered. They are also due for an oil change and tire rotation. Use this labor operation...
Air Conditioning Guidelines - 05/25/2022
... cannot be mixed and are not interchangeable with GM’s Universal R-134a PAG oil. The parts department must accurately charge out the correct refrigerant and PAG oil on the job card. Bulk R-134a and PAG oil are programmed to pay per ounce...
New Rental Policy Guidelines - 05/25/2022
... have significantly impacted both the availability and daily rate of rental vehicles at 3rd party rental agencies. And for some dealers, 3rd party rental companies are just not an option at all. It is almost always a very negative experience for customers...
Diagnosis Time Requirements - 01/04/2022
... clock time IS required to support the time submitted in a warranty transaction. But, that is just part of the documentation required. The technician’s cause and correction stories must support the time the technician is asking to be paid. The following...
Dealer Aftersales Empowerment Portal - 04/26/2022
... and Sirius XM. Policy Evaluation Tool: The PET is the tool that determines GM’s participation in vehicle policy repairs. Dealers are required to run the tool whenever the service manager determines that a policy decision is appropriate for...
June 2015 Recall Update - 06/02/2015
... shorting bar and airbag terminals. The recall has been updated to include a steering wheel bolt, part number 11610164.Customer Satisfaction Program 14281: Dealer Installed Rear Seat Entertainment System: Recall 14281 was released in late April, and affects...
February 2015 Recall Update - 01/21/2015
Noncompliance Recall 08157A: IP Storage Bin Door Compliance: The bulletin has been revised to include an update to the parts information section. The recall affects certain 2006-2008 Chevrolet HHR vehicles. Dealers are instructed to inspect the storage...
Reject of the Month - Mail Out Review - 12/21/2017
... a complete description of repairs performed. The invoice must be attached to the job card and be a part of the vehicle history file. Original Documents: Authorizations, time documentation, customer signatures, etc are to be documented on the original...
First Maintenance Inspection Period - 01/22/2018
... of components at the time, or beyond the maintenance inspection period, is not covered as part of the New Vehicle Limited Warranty. The first maintenance inspection is typically at 7,500 miles. Filters – Filters are only covered if they became...
September 2017 Recall Update - 08/21/2017
... steering assistance. Dealers are to inspect the steering gear assembly to determine whether the part has gold-plated terminals. If the vehicle does not have gold-plated terminals, the dealer will replace it with a new assembly that is fitted with gold-plated...
Policy Evaluation Tool - 09/27/2017
... used correctly each time. PET must be used when initiating a policy claim. PET provides a participation price range, rather than a fixed amount, that allows the dealer the ability to adjust the final offer within the prescribed participation range. The...
... 17367: Incorrect Torsion Bar Built into Front Seat Belt Retractors Recall 17337: Diesel Particulate Matter Sensor Diagnostic Fault All three recalls were performed and submitted for payment. Two of the recalls were accepted, 17456 and 17367, while recall...
Sublet Repair Compliancy - 06/25/2018
... of those warranty repairs. If GM receives customer complaints regarding the work performed by a particular establishment, they may specifically single out that facility and inform the dealership they must choose another shop. Sublet repair reimbursement...
Reject of the Month - 07/23/2018
... following is an overview of the deviations. The vehicle delivery date/in-service date must be part of the job card header information. On more than one occasion the date was either missing or inaccurate. Technician time documentation that preceded the...
Required Job Card Information - 01/03/2020
... information would include their phone number and/or email address. A customer’s signature is part of the job card required information. If the customer is present, service advisors simply have the customer sign on the authorization to repair line....
Recently Revised Bulletins - 04/29/2020
... that are purchased as a retail transaction and subsequently replaced under the GM Replacement Parts Warranty are handled through ACDelco. Transactions must not be submitted through GWM. Looking for more info on batteries? Check out our online training...
Service Policies and Procedures Updates - 03/27/2020
... Procedures manual was updated March 16th, 2020, the following are a few of the updated topics: The parts retention period has been reduced from 15 days to 7. Warranty parts, with the exception of recall parts and parts that have a core charge, must be...
Reject of the Month - September 2019 - 08/27/2019
... on the technician’s time ticket for each add on repair performed is required. Any missed part(s) of the authorization or time documentation supporting the added operation will result in a non-compliant transaction. Both of the above deviations...
Did You Know? - 07/30/2019
... to Bulletin 18-NA-146, for assistance with Proper Labor Operation Selection and Causal Part Identification for Warranty Transactions. The bulletin provides detail on how to address many different claim scenarios including situations where there is one...
August 2019 Recall Update - 07/30/2019
... The recall that affects approximately 1,100 vehicles has been updated to include a revision to the part information section. Dealers will replace tempered glass with laminated glass in the left rear-quarter position for long wheelbase vehicles and both...
May 2019 Recall Update - 04/22/2019
... updated to add the warranty information for the Working Capital Assistance Program (WCAP). The parts list has also been revised to include all required steering wheel airbag part numbers. The recall affects certain 2010-11 Chevrolet Malibu vehicles. Customer...
Policy, Goodwill, Customer Enthusiasm, & Warranty - 04/22/2019
... four situations are distinctly different and it is important that everyone in the service department understands the differences, especially in conversation with your customer. When a repair is policy, your customer must understand that the warranty...
Policy, Goodwill, Customer Enthusiasm, and Warranty - 04/29/2020
... four situations are distinctly different and it is important that everyone in the service department understands the differences, especially in conversation with your customer. When a repair is policy, your customer must understand that the warranty...
Add On Repair Approval Process Requirements - 12/29/2020
... has inspected and verified the concern and “inspected and verified” must also be part of the approval explanation. This approval must be made prior to the repair. Your customer must approve all add on repairs. You may think your customer...
DECEMBER 2020 RECALL UPDATE - 11/25/2020
... Assembled: The recall bulletin has been updated to include a revised service procedure, additional part information, and updated warranty information section. The recall affects certain 2020 Buick Encore GX and 2021 Chevrolet Trailblazer vehicles equipped...
Goodwill Tools - 07/27/2021
... your customer has had to bring their vehicle back for the third time because, previously, the part needed to repair their vehicle came boxed wrong and had to be reordered. They are also due for an oil change and tire rotation. Use this labor operation...
Air Conditioning Guidelines - 05/25/2022
... cannot be mixed and are not interchangeable with GM’s Universal R-134a PAG oil. The parts department must accurately charge out the correct refrigerant and PAG oil on the job card. Bulk R-134a and PAG oil are programmed to pay per ounce...
New Rental Policy Guidelines - 05/25/2022
... have significantly impacted both the availability and daily rate of rental vehicles at 3rd party rental agencies. And for some dealers, 3rd party rental companies are just not an option at all. It is almost always a very negative experience for customers...
Diagnosis Time Requirements - 01/04/2022
... clock time IS required to support the time submitted in a warranty transaction. But, that is just part of the documentation required. The technician’s cause and correction stories must support the time the technician is asking to be paid. The following...
Dealer Aftersales Empowerment Portal - 04/26/2022
... and Sirius XM. Policy Evaluation Tool: The PET is the tool that determines GM’s participation in vehicle policy repairs. Dealers are required to run the tool whenever the service manager determines that a policy decision is appropriate for...
June 2015 Recall Update - 06/02/2015
... shorting bar and airbag terminals. The recall has been updated to include a steering wheel bolt, part number 11610164.Customer Satisfaction Program 14281: Dealer Installed Rear Seat Entertainment System: Recall 14281 was released in late April, and affects...
February 2015 Recall Update - 01/21/2015
Noncompliance Recall 08157A: IP Storage Bin Door Compliance: The bulletin has been revised to include an update to the parts information section. The recall affects certain 2006-2008 Chevrolet HHR vehicles. Dealers are instructed to inspect the storage...
Reject of the Month - Mail Out Review - 12/21/2017
... a complete description of repairs performed. The invoice must be attached to the job card and be a part of the vehicle history file. Original Documents: Authorizations, time documentation, customer signatures, etc are to be documented on the original...
First Maintenance Inspection Period - 01/22/2018
... of components at the time, or beyond the maintenance inspection period, is not covered as part of the New Vehicle Limited Warranty. The first maintenance inspection is typically at 7,500 miles. Filters – Filters are only covered if they became...
September 2017 Recall Update - 08/21/2017
... steering assistance. Dealers are to inspect the steering gear assembly to determine whether the part has gold-plated terminals. If the vehicle does not have gold-plated terminals, the dealer will replace it with a new assembly that is fitted with gold-plated...
Policy Evaluation Tool - 09/27/2017
... used correctly each time. PET must be used when initiating a policy claim. PET provides a participation price range, rather than a fixed amount, that allows the dealer the ability to adjust the final offer within the prescribed participation range. The...
August 2017 Recall Update - 07/25/2017
... bracket fastener torque. The nuts that attach the plastic ECM bracket to the left inner motor compartment may be under torqued. Technicians are to increase the torque to 22 Nm. The recall program is in effect until July 31, 2019, and affects approximately...
July 2017 Recall Update - 06/19/2017
... Balance Chain and Fuel Pump: The special coverage has been updated to include the addition of two part numbers-a new add condition in the warranty transaction information section to replace the fuel pump, and to update the service procedure. The bulletin...
Certified Elite - 02/17/2017
... warranty claim empowerment Direct access to TAC dedicated CES Team Warranty scrap part retention 72 hours following claim payment Ability to use iMR funds up to 100% for certain purchases/fees Ability to advertise Certified Elite Dealer recognition on...
Attaching A Document - 05/22/2017
... transactions that must be GM Authorized for WSC review must have the invoice from the original part installation, or purchase, attached. Transactions that include other labor hours requests exceeding 0.5 hours must be GM Authorized for WSC review, and...
April 2017 Recall Update - 03/21/2017
... Lamp Malfunction: The recall bulletin has been revised to provide an update to the Correction, Part Information, Service Procedure, and Warranty Transaction Information sections. The recall affects certain 2004-2012 Chevrolet Malibu, 2004-2007 Chevrolet...
Mail Out Review Trends - 04/17/2017
... The March edition of the Warranty News presented details on this review system for the service department. Dealers that receive a MOR will be asked to send in, on average, 10 job cards with supporting documentation. The job card selection is trend...
February 2022 Recall Update - 01/27/2022
... the front driver airbag module. For vehicles that may have had a suspect inflator installed as part of a service replacement of the front driver airbag module, dealers will remove the module, inspect the lot number on the inflator, and replace the suspect...
Warranty Analysis - 01/04/2022
... and Goodwill. Additionally, labor expenses are adjusted to National average labor rates and parts expenses are adjusted by removing mark-up. Data is analyzed in Comparative Analytics by looking at the warranty transactions processed by the entire...
A Warranty Administrators Day - 10/01/2021
... the previous day (e.g. job cards should be closed in service, processed through the accounting department, and forwarded to the warranty administrator for submission). Again, these tasks may occur slightly differently in your store depending on flow...
Components and Services with Limited Coverage - 12/29/2020
... for defects in material or workmanship up to 12 months. Replacement windshields must be a GM part. ...
June 2021 Recall Update - 05/26/2021
... N202311731 High Voltage Battery May Melt or Burn: 2019 model year vehicles that were originally part of recall N202311730 have been moved to the new recall, N202311731. The new recall provides dealers with final remedy information, which is currently...
May 2020 Recall Update - 04/29/2020
... information. Emission Recall N192273450 Incorrect Emissions EO Label on Performance Intake Part: Certain 2020 Chevrolet Colorado and GMC Canyon vehicles equipped with a 3.6L engine and Performance Intake are involved in the recall program. The...
Goodwill Tools - 05/29/2019
... your customer has had to bring their vehicle back for the third time because, previously, the part needed to repair their vehicle came boxed wrong and had to be reordered. They are also due for an oil change and tire rotation. You can use this labor...
The Fundamentals - 05/29/2019
... time or Straight Time. Technician comments are essential to identifying the correct causal part, which in turn, helps GM improve product quality. If your DMS has a limit on the number of characters entered in the 3 C’s, make sure critical data,...
June 2019 Recall Update - 05/29/2019
... The vehicles involved in the recall program were placed on stop delivery in February, 2019. Parts are now available for the 2017 Chevrolet Camaro vehicles. To date, parts are not yet available for 2016-17 Cadillac ATS, 2016-18 Cadillac CTS, or 2017 Chevrolet...
November 2019 Recall Update - 10/23/2019
... Satisfaction Recall N192264760: Water Leak at Driver Side C-Pillar: Only 695 vehicles are part of the recall population that addresses an off-location sealer bead at the driver’s side C-pillar. Dealers are instructed to apply a bead of seam sealer...
Service Agent Self-Review (SASR) - 05/22/2018
... Tips: Labor Operation Frequency Concern: review the cause of failure and the selected causal part, make sure that the correct labor operation was used, review 3 C’s – did the technician repair what the vehicle came in for? Excess Expense:...
Transportation Damage Notes - 03/26/2018
... to be performed within 3 business days from delivery to identify any concealed damage, incorrect part and/or invoice option, or option discrepancies. When the secondary inspection identifies concealed damage, complete a Letter of Notification (LON),...
Certified Elite - 01/22/2018
... 2019 calendar year. Program criteria and thresholds have been updated to align with the new Parts and Service Excellence (PASE) Program. GM continually monitors and adjusts the thresholds for Elite status so that dealer attainment continues to...
Maintenance, Adjustments, and Wear Items - 10/23/2018
... require periodic maintenance, and maintenance is generally not covered by this warranty. Parts and services that are considered maintenance include: Filters Coolants and Fluids Brake Pads Belts and Hoses Wiper Inserts Clutch Linings Limited...
Panel and Rust Through Repairs - 08/20/2018
... Scratches, dents, nicks, and other damage to body panels that eventually rust are not covered as part of these two types of corrosion warranty coverages. You’ll have to go back to the 2015 labor time guide for an explanation and guidance...
November 2018 Recall Update - 10/24/2018
... 18276: Reworked Power Steering Potential Missing Weld: Very few involved vehicles will require parts replacement as a result of the bulletin. Certain 2017 Chevrolet Camaro and 2018 Cadillac CTS vehicles may have a condition in which the power steering...
Out of Warranty - 11/21/2022
... was covered under warranty and it turns out it is not, it is too late to charge them for their participation if the PET determines they are responsible for part of the repair. Verifying warranty coverage is a must do for service advisors and will...
Reject of the Month - February 2023 - 01/24/2023
... listed on the job card was the recipient of the offer Checked the quantity and part numbers for the customer pay brake parts on the job card After validating the eligibility of the claim, and accuracy of the submission, the warranty administrator...
Customer Signatures and Acceptable Alternatives - 01/24/2023
... completed early bird envelope or drop-off form must be attached to the job card and retained as part of the vehicle history. While the fields listed above are required to be on the job card, it is not a requirement that every field be filled out by the...
... bracket fastener torque. The nuts that attach the plastic ECM bracket to the left inner motor compartment may be under torqued. Technicians are to increase the torque to 22 Nm. The recall program is in effect until July 31, 2019, and affects approximately...
July 2017 Recall Update - 06/19/2017
... Balance Chain and Fuel Pump: The special coverage has been updated to include the addition of two part numbers-a new add condition in the warranty transaction information section to replace the fuel pump, and to update the service procedure. The bulletin...
Certified Elite - 02/17/2017
... warranty claim empowerment Direct access to TAC dedicated CES Team Warranty scrap part retention 72 hours following claim payment Ability to use iMR funds up to 100% for certain purchases/fees Ability to advertise Certified Elite Dealer recognition on...
Attaching A Document - 05/22/2017
... transactions that must be GM Authorized for WSC review must have the invoice from the original part installation, or purchase, attached. Transactions that include other labor hours requests exceeding 0.5 hours must be GM Authorized for WSC review, and...
April 2017 Recall Update - 03/21/2017
... Lamp Malfunction: The recall bulletin has been revised to provide an update to the Correction, Part Information, Service Procedure, and Warranty Transaction Information sections. The recall affects certain 2004-2012 Chevrolet Malibu, 2004-2007 Chevrolet...
Mail Out Review Trends - 04/17/2017
... The March edition of the Warranty News presented details on this review system for the service department. Dealers that receive a MOR will be asked to send in, on average, 10 job cards with supporting documentation. The job card selection is trend...
February 2022 Recall Update - 01/27/2022
... the front driver airbag module. For vehicles that may have had a suspect inflator installed as part of a service replacement of the front driver airbag module, dealers will remove the module, inspect the lot number on the inflator, and replace the suspect...
Warranty Analysis - 01/04/2022
... and Goodwill. Additionally, labor expenses are adjusted to National average labor rates and parts expenses are adjusted by removing mark-up. Data is analyzed in Comparative Analytics by looking at the warranty transactions processed by the entire...
A Warranty Administrators Day - 10/01/2021
... the previous day (e.g. job cards should be closed in service, processed through the accounting department, and forwarded to the warranty administrator for submission). Again, these tasks may occur slightly differently in your store depending on flow...
Components and Services with Limited Coverage - 12/29/2020
... for defects in material or workmanship up to 12 months. Replacement windshields must be a GM part. ...
June 2021 Recall Update - 05/26/2021
... N202311731 High Voltage Battery May Melt or Burn: 2019 model year vehicles that were originally part of recall N202311730 have been moved to the new recall, N202311731. The new recall provides dealers with final remedy information, which is currently...
May 2020 Recall Update - 04/29/2020
... information. Emission Recall N192273450 Incorrect Emissions EO Label on Performance Intake Part: Certain 2020 Chevrolet Colorado and GMC Canyon vehicles equipped with a 3.6L engine and Performance Intake are involved in the recall program. The...
Goodwill Tools - 05/29/2019
... your customer has had to bring their vehicle back for the third time because, previously, the part needed to repair their vehicle came boxed wrong and had to be reordered. They are also due for an oil change and tire rotation. You can use this labor...
The Fundamentals - 05/29/2019
... time or Straight Time. Technician comments are essential to identifying the correct causal part, which in turn, helps GM improve product quality. If your DMS has a limit on the number of characters entered in the 3 C’s, make sure critical data,...
June 2019 Recall Update - 05/29/2019
... The vehicles involved in the recall program were placed on stop delivery in February, 2019. Parts are now available for the 2017 Chevrolet Camaro vehicles. To date, parts are not yet available for 2016-17 Cadillac ATS, 2016-18 Cadillac CTS, or 2017 Chevrolet...
November 2019 Recall Update - 10/23/2019
... Satisfaction Recall N192264760: Water Leak at Driver Side C-Pillar: Only 695 vehicles are part of the recall population that addresses an off-location sealer bead at the driver’s side C-pillar. Dealers are instructed to apply a bead of seam sealer...
Service Agent Self-Review (SASR) - 05/22/2018
... Tips: Labor Operation Frequency Concern: review the cause of failure and the selected causal part, make sure that the correct labor operation was used, review 3 C’s – did the technician repair what the vehicle came in for? Excess Expense:...
Transportation Damage Notes - 03/26/2018
... to be performed within 3 business days from delivery to identify any concealed damage, incorrect part and/or invoice option, or option discrepancies. When the secondary inspection identifies concealed damage, complete a Letter of Notification (LON),...
Certified Elite - 01/22/2018
... 2019 calendar year. Program criteria and thresholds have been updated to align with the new Parts and Service Excellence (PASE) Program. GM continually monitors and adjusts the thresholds for Elite status so that dealer attainment continues to...
Maintenance, Adjustments, and Wear Items - 10/23/2018
... require periodic maintenance, and maintenance is generally not covered by this warranty. Parts and services that are considered maintenance include: Filters Coolants and Fluids Brake Pads Belts and Hoses Wiper Inserts Clutch Linings Limited...
Panel and Rust Through Repairs - 08/20/2018
... Scratches, dents, nicks, and other damage to body panels that eventually rust are not covered as part of these two types of corrosion warranty coverages. You’ll have to go back to the 2015 labor time guide for an explanation and guidance...
November 2018 Recall Update - 10/24/2018
... 18276: Reworked Power Steering Potential Missing Weld: Very few involved vehicles will require parts replacement as a result of the bulletin. Certain 2017 Chevrolet Camaro and 2018 Cadillac CTS vehicles may have a condition in which the power steering...
Out of Warranty - 11/21/2022
... was covered under warranty and it turns out it is not, it is too late to charge them for their participation if the PET determines they are responsible for part of the repair. Verifying warranty coverage is a must do for service advisors and will...
Reject of the Month - February 2023 - 01/24/2023
... listed on the job card was the recipient of the offer Checked the quantity and part numbers for the customer pay brake parts on the job card After validating the eligibility of the claim, and accuracy of the submission, the warranty administrator...
Customer Signatures and Acceptable Alternatives - 01/24/2023
... completed early bird envelope or drop-off form must be attached to the job card and retained as part of the vehicle history. While the fields listed above are required to be on the job card, it is not a requirement that every field be filled out by the...
Powertrain Contact Center - 02/28/2023
... powertrain inquiries Provide powertrain technical support Dealership locator for powertrain parts Process powertrain warranty transactions For warranty consideration on any replacement GM engine, transmission, transfer case, or GM Performance Parts...
Tips from a Mail Out Review - 08/22/2022
... July 1 revision of the P&P Manual. As a reminder: All diagnosis time must be prior to parts billed. Add On Repair – Once the service manager determines that an additional repair is necessary and approves adding the line to the job card,...
Goodwill Tools - 09/26/2022
... your customer has had to bring their vehicle back for the third time because, previously, the part needed to repair their vehicle came boxed wrong and had to be reordered. They are also due for an oil change and tire rotation. Use this labor operation...
Enhancements - 10/28/2022
... Agent Self Review (SASR) Transaction Report is now available in GWM. The report is a critical part of identifying claims that are driving numbers into a SASR Observation Period (it is no longer necessary to rely on the DVM to provide the reports). To...
October 2022 Recall Update - 09/26/2022
... to allow for the option of replacing the wiper transmission kit or module. A new labor code, part number, and procedure for installing the kits has been added. The special coverage bulletin involves certain 2010-17 Chevrolet Equinox and GMC Terrain vehicles. Customer...
Updates and Reminders - 09/26/2022
... used to verify that the VIN learned to the transmitter key fob matches the VIN of the vehicle as part of the diagnostic procedure. This will ensure that the key fob transmitter is not misdiagnosed because the transmitter is the wrong transmitter for...
December 2023 Recall Update - 11/29/2023
... year Cadillac LYRIQ and GMC Hummer EV vehicles. The customer letter has been updated as well as part ordering information. The recall affects certain 2023 Cadillac LYRIQ and 2022-23 GMC Hummer EV models. Safety Recall N232407300-01 Open Ground May Not...
Emissions Warranty Coverage - 09/25/2023
... Act. Components that are covered under the Federal Warranty are listed under the Emission Warranty Parts List found in the vehicle’s Limited Warranty and Owner Assistance Information Booklet, applicable to each make/model year vehicle. Covered...
Pre-Repair Authorization (PRA) - 04/23/2024
... process is not required when: Replacing a component due to transportation damage (ZTPT) or as part of an over-the-counter Parts Warranty (ZPTC). The component can be repaired via refinishing or replacing a sub-component (i.e., refinishing the wheel...
Sublet Repairs - 02/26/2024
... lower of the actual sublet invoice or dealer’s comparable allowance, calculated at dealer parts and labor rates and published GM labor time(s). Repairs may not exceed the dealer’s parts and labor rates. Additionally, any discounts or allowances...
Re: Taking a Poll - 06/10/2008
... and working on my own. 8. ADP with this job, Reynolds with Toyota/Subaru 9. Ohio, Northwest part of the state 10. Full time 11. female 12. follow up, back up for the service desk, cashier occasionally, time cards & tech time tickets, parts department...
Re: Taking a Poll - 06/06/2008
... and what has been done on a vehicle 7. Cold calling, follow-up calling 8. Reynolds 9. Indiana 10. Part Time 11. Female 12. Yes, Office/Service/Parts and Sales Assist, Cold Calling, Follow-Up Calling, Cashier 13. Yes, One time would love to attend a...
Confirm Powertrain Coverage - 07/21/2023
... and effective means of confirming powertrain coverage is an advantage to everyone in the service department regardless of how long they've been in the business. Remember that confirmation of powertrain coverage must take place before the repair is performed. Let's...
Maintenance Programs - 04/11/2024
... should be informed that the services provided with their plan are to be performed at a participating service agent and must be the same franchise in which the plan is named. In other words, a GMC customer must have their maintenance performed at a participating...
Other Labor Hours - 03/06/2023
... sides and there is not a published Add Time or unique labor code, the labor code for the causal part is used. Both parts are claimed in the parts field and OLH is claimed for the labor necessary to replace/repair the opposite side. OLH time should not...
Sublet Repairs - 01/24/2024
... actual sublet invoice charges or the dealership's comparable allowance calculated at the dealer's parts and labor allowances based on the time published in the Labor Time Guide for the repair made. Any discounts or allowances applied to the sublet repair,...
Empowerment - 08/05/2022
... the following situations Potential repeat repair transactions that are less than $ Excessive parts- parts total is less than $ Transactions with odometer discrepancies that are less than $ Policy transactions that total less than $2500 and within $500...
Special Coverage Repairs - 09/24/2019
... covered, mileage and time limitations as well as repair instructions, labor operations, and part information. Notification letters are sent to all last known customers of record instructing them to contact their dealership to schedule a service appointment only...
Major Assembly Replacements - 05/26/2021
... on restriction such as select transmissions, gasoline and diesel engines or assemblies that are part of an exchange program. Contact the PQC by opening a new case via Dealer Case Management. Service management must obtain pre-approval for the following...
Customer Participation - 03/20/2020
The Customer/Service Agent Participation Amount field of a warranty transaction is used to enter customer or service agent participation towards a warranty repair. The dollar amount represents the agreed upon dollar amount for policy or non-warranty...
Re: SPECIAL POLICY WITH 50/50 AND GMPP - 09/11/2012
... a transaction for vehicles WITH a service contract: 1. Enter the appropriate labor time and part number. 2. On the Pricing Requested screen, determine the total cost. 3. Determine the amount to enter in Customer Participation Amount field by following...
GM Approvals - 03/23/2024
... dealer empowerment CPO restricted labor operations Warranty Block repairs Requests to use a non-GM part for any repair covered by GM Engine or transmission replaced for customer satisfaction where repair is less costly Requests for courtesy transportation...
Courtesy Transportation - 04/23/2024
... types. The program is not applicable to BrightDrop vehicles. Loaner (including 3rd party rental) vehicle insurance, fuel, taxes, levies, or any sort of vehicle licensing fee expenses are ineligible for reimbursement with the Courtesy Transportation...
Job Card Write-Up and Final Closeout - 05/23/2023
... where the customer is returning to finalize a repair started on a previous job card (e.g. part was ordered), a new job card should be opened that includes a reference to the previous job card number in the concern field. When servicing a customer’s...
OLH Self-Empowerment Levels - 02/28/2023
... advisors to ensure job cards are closed out as soon as the repair is completed. Job cards for parts ordered should also be closed when the vehicle has left the premises. A new job card is then opened when the vehicle returns for the repair. Any diagnostic...
... powertrain inquiries Provide powertrain technical support Dealership locator for powertrain parts Process powertrain warranty transactions For warranty consideration on any replacement GM engine, transmission, transfer case, or GM Performance Parts...
Tips from a Mail Out Review - 08/22/2022
... July 1 revision of the P&P Manual. As a reminder: All diagnosis time must be prior to parts billed. Add On Repair – Once the service manager determines that an additional repair is necessary and approves adding the line to the job card,...
Goodwill Tools - 09/26/2022
... your customer has had to bring their vehicle back for the third time because, previously, the part needed to repair their vehicle came boxed wrong and had to be reordered. They are also due for an oil change and tire rotation. Use this labor operation...
Enhancements - 10/28/2022
... Agent Self Review (SASR) Transaction Report is now available in GWM. The report is a critical part of identifying claims that are driving numbers into a SASR Observation Period (it is no longer necessary to rely on the DVM to provide the reports). To...
October 2022 Recall Update - 09/26/2022
... to allow for the option of replacing the wiper transmission kit or module. A new labor code, part number, and procedure for installing the kits has been added. The special coverage bulletin involves certain 2010-17 Chevrolet Equinox and GMC Terrain vehicles. Customer...
Updates and Reminders - 09/26/2022
... used to verify that the VIN learned to the transmitter key fob matches the VIN of the vehicle as part of the diagnostic procedure. This will ensure that the key fob transmitter is not misdiagnosed because the transmitter is the wrong transmitter for...
December 2023 Recall Update - 11/29/2023
... year Cadillac LYRIQ and GMC Hummer EV vehicles. The customer letter has been updated as well as part ordering information. The recall affects certain 2023 Cadillac LYRIQ and 2022-23 GMC Hummer EV models. Safety Recall N232407300-01 Open Ground May Not...
Emissions Warranty Coverage - 09/25/2023
... Act. Components that are covered under the Federal Warranty are listed under the Emission Warranty Parts List found in the vehicle’s Limited Warranty and Owner Assistance Information Booklet, applicable to each make/model year vehicle. Covered...
Pre-Repair Authorization (PRA) - 04/23/2024
... process is not required when: Replacing a component due to transportation damage (ZTPT) or as part of an over-the-counter Parts Warranty (ZPTC). The component can be repaired via refinishing or replacing a sub-component (i.e., refinishing the wheel...
Sublet Repairs - 02/26/2024
... lower of the actual sublet invoice or dealer’s comparable allowance, calculated at dealer parts and labor rates and published GM labor time(s). Repairs may not exceed the dealer’s parts and labor rates. Additionally, any discounts or allowances...
Re: Taking a Poll - 06/10/2008
... and working on my own. 8. ADP with this job, Reynolds with Toyota/Subaru 9. Ohio, Northwest part of the state 10. Full time 11. female 12. follow up, back up for the service desk, cashier occasionally, time cards & tech time tickets, parts department...
Re: Taking a Poll - 06/06/2008
... and what has been done on a vehicle 7. Cold calling, follow-up calling 8. Reynolds 9. Indiana 10. Part Time 11. Female 12. Yes, Office/Service/Parts and Sales Assist, Cold Calling, Follow-Up Calling, Cashier 13. Yes, One time would love to attend a...
Confirm Powertrain Coverage - 07/21/2023
... and effective means of confirming powertrain coverage is an advantage to everyone in the service department regardless of how long they've been in the business. Remember that confirmation of powertrain coverage must take place before the repair is performed. Let's...
Maintenance Programs - 04/11/2024
... should be informed that the services provided with their plan are to be performed at a participating service agent and must be the same franchise in which the plan is named. In other words, a GMC customer must have their maintenance performed at a participating...
Other Labor Hours - 03/06/2023
... sides and there is not a published Add Time or unique labor code, the labor code for the causal part is used. Both parts are claimed in the parts field and OLH is claimed for the labor necessary to replace/repair the opposite side. OLH time should not...
Sublet Repairs - 01/24/2024
... actual sublet invoice charges or the dealership's comparable allowance calculated at the dealer's parts and labor allowances based on the time published in the Labor Time Guide for the repair made. Any discounts or allowances applied to the sublet repair,...
Empowerment - 08/05/2022
... the following situations Potential repeat repair transactions that are less than $ Excessive parts- parts total is less than $ Transactions with odometer discrepancies that are less than $ Policy transactions that total less than $2500 and within $500...
Special Coverage Repairs - 09/24/2019
... covered, mileage and time limitations as well as repair instructions, labor operations, and part information. Notification letters are sent to all last known customers of record instructing them to contact their dealership to schedule a service appointment only...
Major Assembly Replacements - 05/26/2021
... on restriction such as select transmissions, gasoline and diesel engines or assemblies that are part of an exchange program. Contact the PQC by opening a new case via Dealer Case Management. Service management must obtain pre-approval for the following...
Customer Participation - 03/20/2020
The Customer/Service Agent Participation Amount field of a warranty transaction is used to enter customer or service agent participation towards a warranty repair. The dollar amount represents the agreed upon dollar amount for policy or non-warranty...
Re: SPECIAL POLICY WITH 50/50 AND GMPP - 09/11/2012
... a transaction for vehicles WITH a service contract: 1. Enter the appropriate labor time and part number. 2. On the Pricing Requested screen, determine the total cost. 3. Determine the amount to enter in Customer Participation Amount field by following...
GM Approvals - 03/23/2024
... dealer empowerment CPO restricted labor operations Warranty Block repairs Requests to use a non-GM part for any repair covered by GM Engine or transmission replaced for customer satisfaction where repair is less costly Requests for courtesy transportation...
Courtesy Transportation - 04/23/2024
... types. The program is not applicable to BrightDrop vehicles. Loaner (including 3rd party rental) vehicle insurance, fuel, taxes, levies, or any sort of vehicle licensing fee expenses are ineligible for reimbursement with the Courtesy Transportation...
Job Card Write-Up and Final Closeout - 05/23/2023
... where the customer is returning to finalize a repair started on a previous job card (e.g. part was ordered), a new job card should be opened that includes a reference to the previous job card number in the concern field. When servicing a customer’s...
OLH Self-Empowerment Levels - 02/28/2023
... advisors to ensure job cards are closed out as soon as the repair is completed. Job cards for parts ordered should also be closed when the vehicle has left the premises. A new job card is then opened when the vehicle returns for the repair. Any diagnostic...
Forum - 07/31/2021
... have a table that has a column for who and a column for what. Column 1 is Advisor, Tech, Manager, Parts, and Warranty. In the right column I have bullet points that indicate what each person is to resolve before the ticket can be closed. Examples might...
March 2018 Recall Update - 02/20/2018
... on the SPS controller, continue with the programming event. Emission Recall 17337-02: Diesel Particulate Matter Sensor Diagnostic Fault: All phases have been released for this recall. Phase 1 includes certain 2017-2018 Chevrolet Silverado HD and...
Required Operating Procedures-Authorization Matrix - 05/22/2018
... on GlobalConnect. The following situations require DMA/DMC approval, including deviations from the participation range calculated by the Policy Evaluation Tool (PET), 4 or more days of car rental, customer reimbursements, vehicle payments, and incidental...
August 2018 Recall Update - 07/23/2018
... Camaro, Caprice, Colorado, Equinox, Impala, Traverse; GMC Acadia, Canyon, and Terrain vehicles are part of the special coverage population. Special Coverage 18127 Driver’s Front Seat Belt Anchor Pretensioner: The seat belt pretensioner may bend...
When the Tow Bill Exceeds the Limit - 01/03/2020
... customer towing needs, but it isn’t always a practical solution. Depending on what part of the country you are in, Roadside Assistance can be a quick and efficient way to get your customer’s vehicle towed to you, but it can also be a lengthy...
April 2020 Recall Update - 03/27/2020
... Recall N192273510-02 Loose Alternator Cable: The recall has been revised to update the parts, warranty, and service procedure sections of the bulletin. The update includes replacement of the starter solenoid cable for vehicles that fail the initial inspection....
Empowerment - 06/23/2020
... to transaction submission. In the case of service agent authorization for Net Ceiling Exceeded, Part Ceiling Exceeded, Odometer Discrepancy/Rollback and Repeat Repair authorization is required either prior to transaction submission or at the time of...
Goodwill Tools to Increase Customer Satisfaction - 08/25/2020
... your customer has had to bring their vehicle back for the third time because, previously, the part needed to repair their vehicle came boxed wrong and had to be reordered. They are also due for an oil change and tire rotation. Use this labor operation...
Starting Out as a New Warranty Administrator - 09/22/2020
... the previous day (e.g. job cards should be closed in service, processed through the accounting department, and forwarded to the warranty administrator for submission). Again, these tasks may occur slightly differently in your store depending on flow...
July 2021 Recall Update - 06/29/2021
... Front Passenger Air Bag Takata Inflator PG6: The recall bulletin has been revised to update the Parts, Warranty, and Service Procedure. New labor codes are available for LD and HD vehicles as well as a new part number for the HD pickup front passenger...
Emissions - 05/22/2017
... and trucks with Light or Medium Duty Emissions is 3/50,000 (Duramax Diesel coverage is 5/50,000). Partial Zero Emissions Vehicle coverage for vehicles registered in PZEV states receive the following coverage: 15/150,000 Emission Related Components 10/150,000...
June 2017 Recall Update - 05/22/2017
... and 6 months or 120,000 miles. Customer Satisfaction Program 16147-01: CHMSL Water Leak: The part information section, correction statement, and information regarding the training video has been updated to remove the steps that pertain to the use...
January 2017 Recall Update - 12/21/2016
... Indicated for Trunk Release Fuse: The recall bulletin has been updated to reflect changes to the Parts and Service Procedure sections, and to reduce the vehicle population. Certain 2016 Chevrolet Impala vehicles equipped with a remote trunk release and...
The Warranty Shop Copy - 01/23/2017
... specifications Peel and stick flag sheets Sublet invoices Technical Assistance forms Parts expediting invoices Original customer reimbursement receipts Service history, including IVH or Consultant Dashboard printout GM issued authorizations Warranty...
Maintenance Plans - 09/27/2017
... Customers should be informed that the services provided with their plan are to be performed at a participating service agent and must be the same franchise in which the plan is named. In other words, a GMC customer must have their maintenance performed...
Components and Systems - 01/06/2010
... through hands-on experience at the dealership. Understanding the failure, affected components, parts and repair procedures is crucial to accurately validating a warranty repair, choosing the correct labor operation and appropriate add times.Utilizing...
General Comments - 10/10/2017
... made, something is either added to the transaction that was missed on the original submission or a part of the transaction that the service agent should not have been paid for is removed. While the adjustment process does not require an explanation to...
Chevrolet, Buick, GMC, and Cadillac Protection Products - 08/10/2017
... card number, owner's concern cause of failure, correction cost of the repair, and factory part numbers. The Administrator will then issue a reference number. That reference number the protection plan number or last eight of the VIN must be documented...
Warranty Briefs: Attaching a Document - 10/26/2022
... transactions that must be GM Authorized for WSC review must have the invoice from the original part installation, or purchase, attached. Transactions that include other labor hours requests exceeding 0.5 hours must be GM Authorized for WSC review and...
Transportation Transactions: Inspections - 03/21/2022
... Manual -Transportation, Vehicle Storage, and PDI Policy within article 1.1. The most important part of a successful transportation transaction is the vehicle inspection. The person or persons in your dealership responsible for these inspections must...
Transportation Transactions: Submissions - 02/24/2021
... there is damage to the vehicle or something is missing. When a vehicle is delivered with incorrect parts or option discrepancies a warranty transaction is filed. For example if a GMC truck was delivered with a Chevrolet grille the correct grill should...
Courtesy Transportation - 04/12/2022
... are multiple reasons why a vehicle might need to be kept overnight: it's unsafe to operate, parts were unavailable, etc. but on the flip side, there are reasons why overnight repairs don't qualify for courtesy transportation scheduling a repair in the...
Most Common Warranty Deviations - 03/08/2023
... can lead to a chargeback. Here are the top most common deviations, as found by GM's audit staff Part Retention Violation. The general rule of thumb for hanging on to warranty parts is seven days most parts need to be kept this long; after which they...
Goodwill Tools - 03/26/2024
... your customer has had to bring their vehicle back for the third time because, previously the part needed to repair their vehicle came boxed wrong and had to be reordered. They are also due for an oil change and tire rotation. Use this labor operation...
... have a table that has a column for who and a column for what. Column 1 is Advisor, Tech, Manager, Parts, and Warranty. In the right column I have bullet points that indicate what each person is to resolve before the ticket can be closed. Examples might...
March 2018 Recall Update - 02/20/2018
... on the SPS controller, continue with the programming event. Emission Recall 17337-02: Diesel Particulate Matter Sensor Diagnostic Fault: All phases have been released for this recall. Phase 1 includes certain 2017-2018 Chevrolet Silverado HD and...
Required Operating Procedures-Authorization Matrix - 05/22/2018
... on GlobalConnect. The following situations require DMA/DMC approval, including deviations from the participation range calculated by the Policy Evaluation Tool (PET), 4 or more days of car rental, customer reimbursements, vehicle payments, and incidental...
August 2018 Recall Update - 07/23/2018
... Camaro, Caprice, Colorado, Equinox, Impala, Traverse; GMC Acadia, Canyon, and Terrain vehicles are part of the special coverage population. Special Coverage 18127 Driver’s Front Seat Belt Anchor Pretensioner: The seat belt pretensioner may bend...
When the Tow Bill Exceeds the Limit - 01/03/2020
... customer towing needs, but it isn’t always a practical solution. Depending on what part of the country you are in, Roadside Assistance can be a quick and efficient way to get your customer’s vehicle towed to you, but it can also be a lengthy...
April 2020 Recall Update - 03/27/2020
... Recall N192273510-02 Loose Alternator Cable: The recall has been revised to update the parts, warranty, and service procedure sections of the bulletin. The update includes replacement of the starter solenoid cable for vehicles that fail the initial inspection....
Empowerment - 06/23/2020
... to transaction submission. In the case of service agent authorization for Net Ceiling Exceeded, Part Ceiling Exceeded, Odometer Discrepancy/Rollback and Repeat Repair authorization is required either prior to transaction submission or at the time of...
Goodwill Tools to Increase Customer Satisfaction - 08/25/2020
... your customer has had to bring their vehicle back for the third time because, previously, the part needed to repair their vehicle came boxed wrong and had to be reordered. They are also due for an oil change and tire rotation. Use this labor operation...
Starting Out as a New Warranty Administrator - 09/22/2020
... the previous day (e.g. job cards should be closed in service, processed through the accounting department, and forwarded to the warranty administrator for submission). Again, these tasks may occur slightly differently in your store depending on flow...
July 2021 Recall Update - 06/29/2021
... Front Passenger Air Bag Takata Inflator PG6: The recall bulletin has been revised to update the Parts, Warranty, and Service Procedure. New labor codes are available for LD and HD vehicles as well as a new part number for the HD pickup front passenger...
Emissions - 05/22/2017
... and trucks with Light or Medium Duty Emissions is 3/50,000 (Duramax Diesel coverage is 5/50,000). Partial Zero Emissions Vehicle coverage for vehicles registered in PZEV states receive the following coverage: 15/150,000 Emission Related Components 10/150,000...
June 2017 Recall Update - 05/22/2017
... and 6 months or 120,000 miles. Customer Satisfaction Program 16147-01: CHMSL Water Leak: The part information section, correction statement, and information regarding the training video has been updated to remove the steps that pertain to the use...
January 2017 Recall Update - 12/21/2016
... Indicated for Trunk Release Fuse: The recall bulletin has been updated to reflect changes to the Parts and Service Procedure sections, and to reduce the vehicle population. Certain 2016 Chevrolet Impala vehicles equipped with a remote trunk release and...
The Warranty Shop Copy - 01/23/2017
... specifications Peel and stick flag sheets Sublet invoices Technical Assistance forms Parts expediting invoices Original customer reimbursement receipts Service history, including IVH or Consultant Dashboard printout GM issued authorizations Warranty...
Maintenance Plans - 09/27/2017
... Customers should be informed that the services provided with their plan are to be performed at a participating service agent and must be the same franchise in which the plan is named. In other words, a GMC customer must have their maintenance performed...
Components and Systems - 01/06/2010
... through hands-on experience at the dealership. Understanding the failure, affected components, parts and repair procedures is crucial to accurately validating a warranty repair, choosing the correct labor operation and appropriate add times.Utilizing...
General Comments - 10/10/2017
... made, something is either added to the transaction that was missed on the original submission or a part of the transaction that the service agent should not have been paid for is removed. While the adjustment process does not require an explanation to...
Chevrolet, Buick, GMC, and Cadillac Protection Products - 08/10/2017
... card number, owner's concern cause of failure, correction cost of the repair, and factory part numbers. The Administrator will then issue a reference number. That reference number the protection plan number or last eight of the VIN must be documented...
Warranty Briefs: Attaching a Document - 10/26/2022
... transactions that must be GM Authorized for WSC review must have the invoice from the original part installation, or purchase, attached. Transactions that include other labor hours requests exceeding 0.5 hours must be GM Authorized for WSC review and...
Transportation Transactions: Inspections - 03/21/2022
... Manual -Transportation, Vehicle Storage, and PDI Policy within article 1.1. The most important part of a successful transportation transaction is the vehicle inspection. The person or persons in your dealership responsible for these inspections must...
Transportation Transactions: Submissions - 02/24/2021
... there is damage to the vehicle or something is missing. When a vehicle is delivered with incorrect parts or option discrepancies a warranty transaction is filed. For example if a GMC truck was delivered with a Chevrolet grille the correct grill should...
Courtesy Transportation - 04/12/2022
... are multiple reasons why a vehicle might need to be kept overnight: it's unsafe to operate, parts were unavailable, etc. but on the flip side, there are reasons why overnight repairs don't qualify for courtesy transportation scheduling a repair in the...
Most Common Warranty Deviations - 03/08/2023
... can lead to a chargeback. Here are the top most common deviations, as found by GM's audit staff Part Retention Violation. The general rule of thumb for hanging on to warranty parts is seven days most parts need to be kept this long; after which they...
Goodwill Tools - 03/26/2024
... your customer has had to bring their vehicle back for the third time because, previously the part needed to repair their vehicle came boxed wrong and had to be reordered. They are also due for an oil change and tire rotation. Use this labor operation...
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New Process for Identifying a Causal Part - 12/01/2015
One of the many things required when submitting a warranty transaction is the identification of the causal part. Most of the time this is an easy step, as there is only a single part billed out, or only a few and the causal part is obvious. Occasionally,...
Parts Expedite Revisions - 04/27/2011
The process for claiming reimbursement for expenses incurred under the parts expediting program is now officially updated in bulletin 99-00-89-021G. The parts expediting program was developed several years ago to accomplish one goal: To reduce the need...
Part Return Tips - 01/24/2013
The Warranty Part Center website, www.gmwpc.com, is available 24 hours a day, seven days a week. Access the website with the dealerships BAC. Review Service Agent Open Parts Return Requests in GWM in the Prepare Parts Return tab. Part return requests...
Causal Part - 01/24/2023
The causal part in a warranty repair, the part that caused the main need for the repair, is very important to General Motors. When submitting a warranty transaction, it is a requirement to indicate the causal part. As a reminder: Only one part number...
Assembly Replacements - 04/28/2016
External Part vs Internal Part Failure: When a part is replaced as part of a warranty repair, a labor operation must be chosen for transaction submission and subsequent reimbursement to the dealership. Selecting the correct labor operation and causal...
Part Failures Under a Part Warranty - 10/26/2021
The majority of GM parts installed in a customer pay transaction have a 24-month, unlimited mileage warranty. If the installed part fails within this warranty period, both parts and labor are covered and if the vehicle was towed to the dealership, towing...
Incompatible Parts Rejects - 10/25/2023
A reject for an incompatible part, Error 067, means that part does not apply to the labor operation used. It does not mean that the part should not be submitted and paid for by GM if it was necessary in the repair, it simply means that its use with the...
If No Causal Part Number is Available - 01/19/2012
Just as we have become familiar with using the correct labour operation to identify what failed in a vehicle; the part that caused the failure must also be identified as well. When a transaction is submitted, the part that caused the failure is identified...
Warranty Parts Expediting - 08/05/2014
Warranty Parts Expediting is a program designed to reimburse Service Agents the costs involved in obtaining needed warranty parts. The intent of this program is to improve customer satisfaction and reduce comebacks by repairing the concern at the initial...
Causal Part Description - 01/21/2015
When submitting a warranty transaction that involves parts, it is a requirement to select the part that was determined to be the one that caused the failure. This is a requirement even if there is only one part charged out on the job card. The technician...
Up Assembly Process - 01/27/2021
When GM Customer Care and Aftersales (CCA) is unable to fulfill a parts order within a reasonable amount of time on an open SPAC case, CCA may ship an alternate part or an up assembly (assembly/unit/kit, which contains the specific part needed) if one...
3 's - 05/29/2019
The cause and correction statement of the job card should reflect the causal part associated with the failure. If the causal part is not one of the parts charged out on the job card, the causal part must still be identified in GWM by either a description...
Selecting the Correct Labor Operation - 04/08/2016
... summarize what is found in the manual. A labor operation should be chosen based on the causal part when a part has been replaced. Each customer concern should result in one repair line, unless otherwise directed by a service bulletin.If the...
GM Parts Ordering - 04/28/2016
Parts are ordered by a GM service agent in a variety of ways: DRO (Daily Replenishment Order), is the standard way of ordering parts for the service agent's stock of parts. Parts ordered DRO will be assigned to the first stocking location in the ...
Parts and Causal Parts - 02/04/2010
A new feature of Global Warranty Management is the display of all the part numbers used in a repair. Previously, when there was more than one part charged out for the repair, the part number of the part that was determined to have caused the failure was...
Same Day Repairs - 04/12/2013
... at the very least, by the end of the day. The changes GM has made involve recommending the right parts to stock and making it easier to get those parts to the dealership when they are not in stock. These actions will help you exceed your customer's expectations. The...
The Photo Return Process - 02/23/2022
The GM Part Photo Return Process is a new method to help reduce the cost and time it takes for key stakeholders within GM to receive information regarding the failed part replaced under warranty. The Part Photo Return process will allow dealers to take...
Warranty Coverage for Customer Purchased Parts & Accessories - 07/28/2016
GM Service Replacement parts are warrantied for 12 months, unlimited mileage. Labor is covered with this warranty if the part was purchased and installed at a GM dealership. If a part is sold over-the-counter, the warranty is on the part only. Labor is...
Part Return Program - 12/15/2011
The Warranty Parts Center and the part return program is an essential process that leads to better vehicle quality, benefiting everyone from part suppliers to service agents, but more importantly the customers who choose to buy GM vehicles. Anyone involved...
The Correct Causal Part - 01/23/2017
Error Code 068 – Causal Part xx is not a Compatible Part for Labor Code xx may occur when it appears that the incorrect causal part was chosen based on the labor operation submitted. The reject cannot be authorized by service management or the WSC....
Parts and Accessories Warranty Coverage - 07/03/2013
Coverage under the GM Service Replacement Parts and Accessories warranty changed at the beginning of this year to 12 months, unlimited mileage for installed parts. Coverage for parts sold over the counter is 12 months as well. This change is very beneficial...
Reject of the Month: Part Number Predicaments - 06/08/2011
When it comes to warranty, part numbers are an important part of the equation. Having the right parts documented on each job card, on the correct line can make all the difference between a transaction that pays and one that rejects. Getting the...
Up Assemblies - 06/26/2019
When GM Customer Care and Aftersales is unable to fulfill a parts order within a reasonable amount of time on an open SPAC case, GM CCA may ship an alternate part or an up assembly if one is available. The assembly will contain the specific part needed....
The Parts Policies & Procedures Manual - 10/27/2020
The Parts Policies and Procedures Manual is available within the Sales, Service, & Parts Policy and Procedures application in GlobalConnect. Most warranty administrators are familiar with the Service Policies and Procedures Manual, as well as the...
Incompatible Part - 06/23/2020
Error 067: Part 000000000095328053 is not a compatible part for labor code 1431680. When you get this reject you have three options to correct it. Take the part off the transaction and write it off. Take the part off the transaction and create...
One of the many things required when submitting a warranty transaction is the identification of the causal part. Most of the time this is an easy step, as there is only a single part billed out, or only a few and the causal part is obvious. Occasionally,...
Parts Expedite Revisions - 04/27/2011
The process for claiming reimbursement for expenses incurred under the parts expediting program is now officially updated in bulletin 99-00-89-021G. The parts expediting program was developed several years ago to accomplish one goal: To reduce the need...
Part Return Tips - 01/24/2013
The Warranty Part Center website, www.gmwpc.com, is available 24 hours a day, seven days a week. Access the website with the dealerships BAC. Review Service Agent Open Parts Return Requests in GWM in the Prepare Parts Return tab. Part return requests...
Causal Part - 01/24/2023
The causal part in a warranty repair, the part that caused the main need for the repair, is very important to General Motors. When submitting a warranty transaction, it is a requirement to indicate the causal part. As a reminder: Only one part number...
Assembly Replacements - 04/28/2016
External Part vs Internal Part Failure: When a part is replaced as part of a warranty repair, a labor operation must be chosen for transaction submission and subsequent reimbursement to the dealership. Selecting the correct labor operation and causal...
Part Failures Under a Part Warranty - 10/26/2021
The majority of GM parts installed in a customer pay transaction have a 24-month, unlimited mileage warranty. If the installed part fails within this warranty period, both parts and labor are covered and if the vehicle was towed to the dealership, towing...
Incompatible Parts Rejects - 10/25/2023
A reject for an incompatible part, Error 067, means that part does not apply to the labor operation used. It does not mean that the part should not be submitted and paid for by GM if it was necessary in the repair, it simply means that its use with the...
If No Causal Part Number is Available - 01/19/2012
Just as we have become familiar with using the correct labour operation to identify what failed in a vehicle; the part that caused the failure must also be identified as well. When a transaction is submitted, the part that caused the failure is identified...
Warranty Parts Expediting - 08/05/2014
Warranty Parts Expediting is a program designed to reimburse Service Agents the costs involved in obtaining needed warranty parts. The intent of this program is to improve customer satisfaction and reduce comebacks by repairing the concern at the initial...
Causal Part Description - 01/21/2015
When submitting a warranty transaction that involves parts, it is a requirement to select the part that was determined to be the one that caused the failure. This is a requirement even if there is only one part charged out on the job card. The technician...
Up Assembly Process - 01/27/2021
When GM Customer Care and Aftersales (CCA) is unable to fulfill a parts order within a reasonable amount of time on an open SPAC case, CCA may ship an alternate part or an up assembly (assembly/unit/kit, which contains the specific part needed) if one...
3 's - 05/29/2019
The cause and correction statement of the job card should reflect the causal part associated with the failure. If the causal part is not one of the parts charged out on the job card, the causal part must still be identified in GWM by either a description...
Selecting the Correct Labor Operation - 04/08/2016
... summarize what is found in the manual. A labor operation should be chosen based on the causal part when a part has been replaced. Each customer concern should result in one repair line, unless otherwise directed by a service bulletin.If the...
GM Parts Ordering - 04/28/2016
Parts are ordered by a GM service agent in a variety of ways: DRO (Daily Replenishment Order), is the standard way of ordering parts for the service agent's stock of parts. Parts ordered DRO will be assigned to the first stocking location in the ...
Parts and Causal Parts - 02/04/2010
A new feature of Global Warranty Management is the display of all the part numbers used in a repair. Previously, when there was more than one part charged out for the repair, the part number of the part that was determined to have caused the failure was...
Same Day Repairs - 04/12/2013
... at the very least, by the end of the day. The changes GM has made involve recommending the right parts to stock and making it easier to get those parts to the dealership when they are not in stock. These actions will help you exceed your customer's expectations. The...
The Photo Return Process - 02/23/2022
The GM Part Photo Return Process is a new method to help reduce the cost and time it takes for key stakeholders within GM to receive information regarding the failed part replaced under warranty. The Part Photo Return process will allow dealers to take...
Warranty Coverage for Customer Purchased Parts & Accessories - 07/28/2016
GM Service Replacement parts are warrantied for 12 months, unlimited mileage. Labor is covered with this warranty if the part was purchased and installed at a GM dealership. If a part is sold over-the-counter, the warranty is on the part only. Labor is...
Part Return Program - 12/15/2011
The Warranty Parts Center and the part return program is an essential process that leads to better vehicle quality, benefiting everyone from part suppliers to service agents, but more importantly the customers who choose to buy GM vehicles. Anyone involved...
The Correct Causal Part - 01/23/2017
Error Code 068 – Causal Part xx is not a Compatible Part for Labor Code xx may occur when it appears that the incorrect causal part was chosen based on the labor operation submitted. The reject cannot be authorized by service management or the WSC....
Parts and Accessories Warranty Coverage - 07/03/2013
Coverage under the GM Service Replacement Parts and Accessories warranty changed at the beginning of this year to 12 months, unlimited mileage for installed parts. Coverage for parts sold over the counter is 12 months as well. This change is very beneficial...
Reject of the Month: Part Number Predicaments - 06/08/2011
When it comes to warranty, part numbers are an important part of the equation. Having the right parts documented on each job card, on the correct line can make all the difference between a transaction that pays and one that rejects. Getting the...
Up Assemblies - 06/26/2019
When GM Customer Care and Aftersales is unable to fulfill a parts order within a reasonable amount of time on an open SPAC case, GM CCA may ship an alternate part or an up assembly if one is available. The assembly will contain the specific part needed....
The Parts Policies & Procedures Manual - 10/27/2020
The Parts Policies and Procedures Manual is available within the Sales, Service, & Parts Policy and Procedures application in GlobalConnect. Most warranty administrators are familiar with the Service Policies and Procedures Manual, as well as the...
Incompatible Part - 06/23/2020
Error 067: Part 000000000095328053 is not a compatible part for labor code 1431680. When you get this reject you have three options to correct it. Take the part off the transaction and write it off. Take the part off the transaction and create...
Over the Counter Parts Warranty - 04/29/2020
Most GM parts that are sold over-the-counter carry a 24 month warranty on that part. Labor and towing are not covered. Prior to an over-the-counter part warranty sale, the dealer must inspect the part for defects. If a defect is found, the part...
Assembly Details in EPC - 08/30/2021
Use EPC to find out which parts are included with an assembly part number, and which are not. Enter the VIN in EPC and the part number associated with the assembly. Right click on the part number to bring up a popup window to click the “Part Detail...
Part Number Requests - 09/04/2013
How does your parts department handle calls from customers who just want the part number, but not the price, so they can purchase the part they need elsewhere? These types of calls come from people who are doing their own research to find the part at...
WPC Parts Return Program - 10/26/2016
The Warranty Parts Center and the part return program is an essential process that leads to better vehicle quality, benefiting everyone from part suppliers to service agents, but more importantly, the customers who choose to buy GM vehicles. Anyone involved...
Parts Sold Over-The-Counter - 07/02/2012
GM Parts and Accessories installed at a GM dealership always have at least a 12-month/12,000 mile warranty. A part that is sold over-the-counter has warranty coverage of 12 months; mileage is not a factor. Coverage for those parts installed at the dealership...
Part Return Process - 03/21/2017
The service agent has specific requirements that must be followed to ensure that the part return process runs smoothly. If these processes are not followed, a debit may result – not just a debit of the part that was not returned appropriately, but...
Reject of the Month - Error code 067, 068, 072 - 02/21/2019
Excessive and Incompatible Parts: A labor operation that coincides with a replaced part has a limit associated with the part expense it will support. The system is also configured to only accept parts that are compatible to the labor operation. If...
Bulletin 18-NA-146 - 05/22/2018
A new bulletin was created last month to stress the importance of identifying the correct causal part in warranty repairs and to address the proper labor operation choice in some unique situations. In most warranty repairs, the causal part is readily...
Parts and Accessories and Lifetime Parts Warranty - 01/10/2014
It has been a year since GM changed the Parts and Accessories warranty from 12 months or 12,000 miles to 12 months, regardless of mileage. It has been a year as well since changes were made to the Limited Lifetime Parts warranty. The Parts and Accessories...
Bulk Part Pricing - 07/03/2013
On June 10, 2013, Administrative Message G_0000167773 was issued with the latest GM Bulk Part Pricing information. Certain parts are purchased from GM in bulk packaging, and those bulk part prices are loaded into GWM in smaller billable quantities (the...
Warranty Parts Center - 10/26/2016
The WPC process is the common method used to obtain parts replaced by GM Service Agents. The process enables Engineering, Suppliers, GM Supplier Quality, Production Plant, Assembly Plant and Brand Quality Management personnel to perform root cause analysis...
Up Assemblies (UPDATED) - 07/23/2018
... on the Transaction Summary Report. The notification stated that SPAC was involved in a warranty part order delay and resolved the issue by fulfilling the order with an up assembly. The dealer was billed the full cost of the part shipped by CCA and SPAC,...
Reject of the Month - May 2020 - 04/29/2020
... non-descriptive, and/or non-existent comments that do not support the repair performed and/or the parts replaced are common errors encountered by the service and warranty team. To remedy this issue, encourage service advisors, managers, and/or warranty...
WPC Part Returns-Fluids - 05/02/2012
As a component of the part return process, dealers are to send all parts associated with the repair. It may be necessary to utilize the part waiver process in the event that a request is received for a repair that a closest to operation was chosen and...
Chrome Handle Conundrum - 10/13/2010
... there remains some concern over the proper way to complete and submit these repair claims. The part of the process that produces the most conflict is the parts used for the repair. The only part(s) used for this repair should be the Handle Kit Part #...
Part Rejects - 04/03/2014
Part replacement labour operations support a finite dollar amount and anything over that unknown amount will cause a reject. The reject, 072: total parts amount exceeds the allowance for labour code 1234567, can be corrected at the dealership level with ...
Swapping Components between Vehicles - 01/22/2018
GM recognizes that taking a known good part from a stock vehicle to aid in diagnosing a defect in a customer’s vehicle can be very useful in determining what part needs to be replaced to correct a customer’s concern. However, the part that...
Swapping Components between Vehicles - 01/21/2019
GM recognizes that taking a known, good part from a stock vehicle to aid in diagnosing a defect in a customer’s vehicle can be very useful in determining what part needs to be replaced to correct a customer’s concern. However, the part...
Analyzing Warranty Parts - 02/04/2010
The Warranty Parts Center has been an important part of GM's business model since 1996. Parts are requested for return to better understand and help resolve product issues and are analyzed to determine the root cause failure. Parts and associated documentation...
Service Agent Trade Indicator - 02/04/2010
If a part is not available through normal distribution channels the service agent has the option to acquire the part from a local source. If this becomes necessary the service agent must check the Service Agent Trade box. Additionally, the part quantity,...
Fluids and Non-GM Parts - 06/30/2011
When submitting for fluids and/or non-GM parts, enter the appropriate part number(s) in the parts field of the transaction. The part pricing must accompany a non-GM part entry. Denote the non-GM part by checking the non-GM part indicator with the tra...
Warranty Parts Expediting - 05/25/2022
When a technician needs a part and the parts department doesn’t have the part in stock, dealers have options with getting the needed part sooner rather than later. GM has a program called Parts Expediting that provides dealers with the option...
Ignition Switch Parts Return Request - 06/06/2014
... to Global Message G_0000192928, dated 5/30/2014, which may be used to identify recall transaction parts that are still within the 15-day retention period. There are no separate part return requests from the WPC in Global for ignition switch recall transactions...
Part Return - 08/10/2010
The Part Return Process was developed to facilitate movement of parts from the service agent to GM. The process normally involves sending the parts to the Warranty Parts Center. In some cases, parts may be shipped directly to an engineering facility or...
A Pending Debit - 12/15/2011
The Warranty Parts Center parts return program is an important process for GM that allows a better understanding of vehicle product issues. This program is far from new; dealers have been asked to return parts to the center for analysis for many years....
Most GM parts that are sold over-the-counter carry a 24 month warranty on that part. Labor and towing are not covered. Prior to an over-the-counter part warranty sale, the dealer must inspect the part for defects. If a defect is found, the part...
Assembly Details in EPC - 08/30/2021
Use EPC to find out which parts are included with an assembly part number, and which are not. Enter the VIN in EPC and the part number associated with the assembly. Right click on the part number to bring up a popup window to click the “Part Detail...
Part Number Requests - 09/04/2013
How does your parts department handle calls from customers who just want the part number, but not the price, so they can purchase the part they need elsewhere? These types of calls come from people who are doing their own research to find the part at...
WPC Parts Return Program - 10/26/2016
The Warranty Parts Center and the part return program is an essential process that leads to better vehicle quality, benefiting everyone from part suppliers to service agents, but more importantly, the customers who choose to buy GM vehicles. Anyone involved...
Parts Sold Over-The-Counter - 07/02/2012
GM Parts and Accessories installed at a GM dealership always have at least a 12-month/12,000 mile warranty. A part that is sold over-the-counter has warranty coverage of 12 months; mileage is not a factor. Coverage for those parts installed at the dealership...
Part Return Process - 03/21/2017
The service agent has specific requirements that must be followed to ensure that the part return process runs smoothly. If these processes are not followed, a debit may result – not just a debit of the part that was not returned appropriately, but...
Reject of the Month - Error code 067, 068, 072 - 02/21/2019
Excessive and Incompatible Parts: A labor operation that coincides with a replaced part has a limit associated with the part expense it will support. The system is also configured to only accept parts that are compatible to the labor operation. If...
Bulletin 18-NA-146 - 05/22/2018
A new bulletin was created last month to stress the importance of identifying the correct causal part in warranty repairs and to address the proper labor operation choice in some unique situations. In most warranty repairs, the causal part is readily...
Parts and Accessories and Lifetime Parts Warranty - 01/10/2014
It has been a year since GM changed the Parts and Accessories warranty from 12 months or 12,000 miles to 12 months, regardless of mileage. It has been a year as well since changes were made to the Limited Lifetime Parts warranty. The Parts and Accessories...
Bulk Part Pricing - 07/03/2013
On June 10, 2013, Administrative Message G_0000167773 was issued with the latest GM Bulk Part Pricing information. Certain parts are purchased from GM in bulk packaging, and those bulk part prices are loaded into GWM in smaller billable quantities (the...
Warranty Parts Center - 10/26/2016
The WPC process is the common method used to obtain parts replaced by GM Service Agents. The process enables Engineering, Suppliers, GM Supplier Quality, Production Plant, Assembly Plant and Brand Quality Management personnel to perform root cause analysis...
Up Assemblies (UPDATED) - 07/23/2018
... on the Transaction Summary Report. The notification stated that SPAC was involved in a warranty part order delay and resolved the issue by fulfilling the order with an up assembly. The dealer was billed the full cost of the part shipped by CCA and SPAC,...
Reject of the Month - May 2020 - 04/29/2020
... non-descriptive, and/or non-existent comments that do not support the repair performed and/or the parts replaced are common errors encountered by the service and warranty team. To remedy this issue, encourage service advisors, managers, and/or warranty...
WPC Part Returns-Fluids - 05/02/2012
As a component of the part return process, dealers are to send all parts associated with the repair. It may be necessary to utilize the part waiver process in the event that a request is received for a repair that a closest to operation was chosen and...
Chrome Handle Conundrum - 10/13/2010
... there remains some concern over the proper way to complete and submit these repair claims. The part of the process that produces the most conflict is the parts used for the repair. The only part(s) used for this repair should be the Handle Kit Part #...
Part Rejects - 04/03/2014
Part replacement labour operations support a finite dollar amount and anything over that unknown amount will cause a reject. The reject, 072: total parts amount exceeds the allowance for labour code 1234567, can be corrected at the dealership level with ...
Swapping Components between Vehicles - 01/22/2018
GM recognizes that taking a known good part from a stock vehicle to aid in diagnosing a defect in a customer’s vehicle can be very useful in determining what part needs to be replaced to correct a customer’s concern. However, the part that...
Swapping Components between Vehicles - 01/21/2019
GM recognizes that taking a known, good part from a stock vehicle to aid in diagnosing a defect in a customer’s vehicle can be very useful in determining what part needs to be replaced to correct a customer’s concern. However, the part...
Analyzing Warranty Parts - 02/04/2010
The Warranty Parts Center has been an important part of GM's business model since 1996. Parts are requested for return to better understand and help resolve product issues and are analyzed to determine the root cause failure. Parts and associated documentation...
Service Agent Trade Indicator - 02/04/2010
If a part is not available through normal distribution channels the service agent has the option to acquire the part from a local source. If this becomes necessary the service agent must check the Service Agent Trade box. Additionally, the part quantity,...
Fluids and Non-GM Parts - 06/30/2011
When submitting for fluids and/or non-GM parts, enter the appropriate part number(s) in the parts field of the transaction. The part pricing must accompany a non-GM part entry. Denote the non-GM part by checking the non-GM part indicator with the tra...
Warranty Parts Expediting - 05/25/2022
When a technician needs a part and the parts department doesn’t have the part in stock, dealers have options with getting the needed part sooner rather than later. GM has a program called Parts Expediting that provides dealers with the option...
Ignition Switch Parts Return Request - 06/06/2014
... to Global Message G_0000192928, dated 5/30/2014, which may be used to identify recall transaction parts that are still within the 15-day retention period. There are no separate part return requests from the WPC in Global for ignition switch recall transactions...
Part Return - 08/10/2010
The Part Return Process was developed to facilitate movement of parts from the service agent to GM. The process normally involves sending the parts to the Warranty Parts Center. In some cases, parts may be shipped directly to an engineering facility or...
A Pending Debit - 12/15/2011
The Warranty Parts Center parts return program is an important process for GM that allows a better understanding of vehicle product issues. This program is far from new; dealers have been asked to return parts to the center for analysis for many years....
Reject of the Month - June 2020 - 05/29/2020
Our focus this month revolves around avoiding a Warranty Part Center debit. There are a few instances where a GWM Part Return Required Request cannot be fulfilled, such as a labor only repair, fluid-add only, or the part was missing when the vehicle was...
Part Warranty Exceptions - 03/27/2020
Most GM parts have a 24-month, unlimited mileage warranty whether installed or sold over the counter as a customer pay transaction. For a comprehensive list of GM and ACDelco part warranties, refer to the Quick Reference Chart found in the Warranty Administration...
Part Quantities - 09/22/2020
The maximum part quantity that may be entered in the part quantity field of the warranty transaction is 99. To account for quantities that exceed 99, e.g. R1234YF, submit the quantity that exceeds 99 in the miscellaneous net item field. It may be necessary...
Goodwill Tools (Part I) - 01/27/2021
... GM Card For fleet/commercial vehicles For trade assist, product allegations, BBB, legal, or 3rd party intervention For any fuel economy complaints For APR/lease dealer cash adjustments For modifying vehicle content or adding non-GM approved parts/accessories There...
Goodwill Tools (Part II) - 02/25/2021
(Click here for Part 1 of this article) There are other Goodwill Tools that are processed via the Global Warranty Management (GWM) System using a labor operation. Spontaneous Goodwill Maintenance (Labor Op 0600343) reimburses dealers for providing a complimentary...
GM Service Replacement Part Warranties - 02/25/2021
Most GM service replacement parts replaced at a GM dealership carry a 24-month, unlimited mileage warranty. If the part fails within this warranty period, parts and labor, as well as towing, if necessary, are covered. If the part was sold over the counter,...
100% Policy and Part Warranties - 02/25/2021
Take note of the following parts and accessories warranty policies that apply in situations when a Policy Decision has been made, as well as a few other policies associated with part warranty transactions. GM Dealer Parts and Accessories Warranty...
WPC Part Return - 07/27/2021
When logging into the UPS Complete View Returns interface (GM Warranty Part Returns – UPS Shipping Interface) dealer login credentials, BAC Code, and Transaction Number are required. For login dealers are to enter “WPC” for the company...
Part Warranty Coverage - 12/19/2018
All GM Service Replacement parts, when installed at a GM dealership as part of a customer pay repair or sold over the counter, have a 24-month, unlimited mileage warranty when installed on or after April 1st, 2018. Subsequent replacements under this warranty...
Unavailable Original Equipment Part - 01/21/2019
... required, prior to performing repairs, for the use of any non-GM supplied, new or remanufactured part used when performing a warranty, policy, field action repair, or any other vehicle service paid for in part, or full, by GM. The service agent must...
Part Return Waiver Form - 03/26/2018
When the Warranty Parts Center requests the return of parts for evaluation, all parts associated with the transaction must be returned, except any fluids or chemicals used in the repair. If you receive a request to return a part, but that part fell...
Battery Part Numbers - 04/23/2018
Bulletin 15-06-03-002 has been updated to include information on providing feedback and also details within the battery part number, CCA, and battery type table. Feedback should be submitted to the parts catalog using the Contact Us link within the EPC...
Non-GM Part - 08/27/2019
DMA pre-approval is required for the use of any non-GM supplied new or remanufactured part. If an original equipment part is not available, and the use of a non-GM part is approved, the service agent is to obtain comparable parts and indicate on the job...
Part Retention Update - 05/29/2019
Share with the Parts Department! Effective with job cards dated on/after June 1, 2019, parts replaced as the result of a field action must only be retained for a 3-day period. This retention period aligns with the retention period for core parts. The...
Non-GM Part - 05/29/2020
If the decision is made to use a non-GM part on a vehicle that is under warranty, Wholesale Pre-Approval is required by submitting a request through the Aftersales Empowerment Portal. Approval must be obtained prior to repairs. If the request is approved...
Warranty Part Tagging - 02/27/2020
The actual tagging of warranty parts is no longer a requirement. Dealers are instructed to legibly document the job card number on the box or part, or through any other means to easily and accurately identify the correct warranty part if the part is requested...
100% Policy and Part Warranties - 02/27/2020
Take note of the following parts and accessories warranty policies that apply in situations when a Policy Decision has been made, as well as a few other part warranty policies. GM Dealer Parts and Accessories Warranty _ Parts P&P Article 1.1.1:...
Over-The-Counter Part Warranties - 10/01/2013
Service management is required to approve all part warranties, including those sold over-the-counter. When a customer returns a part they claim is defective, service management must be involved and approve the part warranty transaction. Since most parts...
Warranty Part Center Documentation - 12/19/2014
The process of sending parts to the Warranty Parts Center when requested is time consuming. GM recognizes this fact and allows for up to 0.3 labour hour reimbursement for the trouble. This time is claimed by adjusting the accepted job card transaction...
Part Returns for Recalls 14030 and 14187 - 11/25/2014
When requested, specific components must be returned to the WPC for recalls 14030 and 14187. The following lists which part(s) to return for each recall:Recall 14030 Side Impact Airbag Connector: Return the yellow connector that is removed as a result...
Part Return for Recall 14305: - 10/31/2014
There are specific part return instructions for the driver front airbag modules replaced as part of safety recall 14305. The recall involves certain 2013-2014 Chevrolet Cruze vehicles. The airbag must be returned to the supplier as instructed and not...
Part Failures During The Same Repair Visit - 10/03/2014
Occasionally, a part that is installed to replace a defective part ends up being defective too. When this situation is a warranty repair, do not add a line to the job card for the second repair and do not open a new job card. All parts and labour should...
Core Price Change - 06/30/2015
On June 5, 2015, the $100 core price for part number 25958410 (exhaust pipe assembly) was eliminated. This part was replaced as part of recall 14523 that affects certain 2008-2009 Chevrolet Corvette vehicles equipped with a 6.2L engine and California...
Part Status - 09/27/2016
Have you received a WPC debit and aren't sure why?Access "Parts Status" to review and follow the history of a requested part or job card from when it was requested for return, to payment or debit.Example Parts Status History:Parts StatusDateUser IDComments240...
Part Names - 08/23/2016
When the technician calls a part by one name and the parts department calls it by another, it can be difficult to find the accurate labor operation from the LTG. GM Electronic Parts Information (EPIC) is a quick resource to finding the most accurate "name"...
Our focus this month revolves around avoiding a Warranty Part Center debit. There are a few instances where a GWM Part Return Required Request cannot be fulfilled, such as a labor only repair, fluid-add only, or the part was missing when the vehicle was...
Part Warranty Exceptions - 03/27/2020
Most GM parts have a 24-month, unlimited mileage warranty whether installed or sold over the counter as a customer pay transaction. For a comprehensive list of GM and ACDelco part warranties, refer to the Quick Reference Chart found in the Warranty Administration...
Part Quantities - 09/22/2020
The maximum part quantity that may be entered in the part quantity field of the warranty transaction is 99. To account for quantities that exceed 99, e.g. R1234YF, submit the quantity that exceeds 99 in the miscellaneous net item field. It may be necessary...
Goodwill Tools (Part I) - 01/27/2021
... GM Card For fleet/commercial vehicles For trade assist, product allegations, BBB, legal, or 3rd party intervention For any fuel economy complaints For APR/lease dealer cash adjustments For modifying vehicle content or adding non-GM approved parts/accessories There...
Goodwill Tools (Part II) - 02/25/2021
(Click here for Part 1 of this article) There are other Goodwill Tools that are processed via the Global Warranty Management (GWM) System using a labor operation. Spontaneous Goodwill Maintenance (Labor Op 0600343) reimburses dealers for providing a complimentary...
GM Service Replacement Part Warranties - 02/25/2021
Most GM service replacement parts replaced at a GM dealership carry a 24-month, unlimited mileage warranty. If the part fails within this warranty period, parts and labor, as well as towing, if necessary, are covered. If the part was sold over the counter,...
100% Policy and Part Warranties - 02/25/2021
Take note of the following parts and accessories warranty policies that apply in situations when a Policy Decision has been made, as well as a few other policies associated with part warranty transactions. GM Dealer Parts and Accessories Warranty...
WPC Part Return - 07/27/2021
When logging into the UPS Complete View Returns interface (GM Warranty Part Returns – UPS Shipping Interface) dealer login credentials, BAC Code, and Transaction Number are required. For login dealers are to enter “WPC” for the company...
Part Warranty Coverage - 12/19/2018
All GM Service Replacement parts, when installed at a GM dealership as part of a customer pay repair or sold over the counter, have a 24-month, unlimited mileage warranty when installed on or after April 1st, 2018. Subsequent replacements under this warranty...
Unavailable Original Equipment Part - 01/21/2019
... required, prior to performing repairs, for the use of any non-GM supplied, new or remanufactured part used when performing a warranty, policy, field action repair, or any other vehicle service paid for in part, or full, by GM. The service agent must...
Part Return Waiver Form - 03/26/2018
When the Warranty Parts Center requests the return of parts for evaluation, all parts associated with the transaction must be returned, except any fluids or chemicals used in the repair. If you receive a request to return a part, but that part fell...
Battery Part Numbers - 04/23/2018
Bulletin 15-06-03-002 has been updated to include information on providing feedback and also details within the battery part number, CCA, and battery type table. Feedback should be submitted to the parts catalog using the Contact Us link within the EPC...
Non-GM Part - 08/27/2019
DMA pre-approval is required for the use of any non-GM supplied new or remanufactured part. If an original equipment part is not available, and the use of a non-GM part is approved, the service agent is to obtain comparable parts and indicate on the job...
Part Retention Update - 05/29/2019
Share with the Parts Department! Effective with job cards dated on/after June 1, 2019, parts replaced as the result of a field action must only be retained for a 3-day period. This retention period aligns with the retention period for core parts. The...
Non-GM Part - 05/29/2020
If the decision is made to use a non-GM part on a vehicle that is under warranty, Wholesale Pre-Approval is required by submitting a request through the Aftersales Empowerment Portal. Approval must be obtained prior to repairs. If the request is approved...
Warranty Part Tagging - 02/27/2020
The actual tagging of warranty parts is no longer a requirement. Dealers are instructed to legibly document the job card number on the box or part, or through any other means to easily and accurately identify the correct warranty part if the part is requested...
100% Policy and Part Warranties - 02/27/2020
Take note of the following parts and accessories warranty policies that apply in situations when a Policy Decision has been made, as well as a few other part warranty policies. GM Dealer Parts and Accessories Warranty _ Parts P&P Article 1.1.1:...
Over-The-Counter Part Warranties - 10/01/2013
Service management is required to approve all part warranties, including those sold over-the-counter. When a customer returns a part they claim is defective, service management must be involved and approve the part warranty transaction. Since most parts...
Warranty Part Center Documentation - 12/19/2014
The process of sending parts to the Warranty Parts Center when requested is time consuming. GM recognizes this fact and allows for up to 0.3 labour hour reimbursement for the trouble. This time is claimed by adjusting the accepted job card transaction...
Part Returns for Recalls 14030 and 14187 - 11/25/2014
When requested, specific components must be returned to the WPC for recalls 14030 and 14187. The following lists which part(s) to return for each recall:Recall 14030 Side Impact Airbag Connector: Return the yellow connector that is removed as a result...
Part Return for Recall 14305: - 10/31/2014
There are specific part return instructions for the driver front airbag modules replaced as part of safety recall 14305. The recall involves certain 2013-2014 Chevrolet Cruze vehicles. The airbag must be returned to the supplier as instructed and not...
Part Failures During The Same Repair Visit - 10/03/2014
Occasionally, a part that is installed to replace a defective part ends up being defective too. When this situation is a warranty repair, do not add a line to the job card for the second repair and do not open a new job card. All parts and labour should...
Core Price Change - 06/30/2015
On June 5, 2015, the $100 core price for part number 25958410 (exhaust pipe assembly) was eliminated. This part was replaced as part of recall 14523 that affects certain 2008-2009 Chevrolet Corvette vehicles equipped with a 6.2L engine and California...
Part Status - 09/27/2016
Have you received a WPC debit and aren't sure why?Access "Parts Status" to review and follow the history of a requested part or job card from when it was requested for return, to payment or debit.Example Parts Status History:Parts StatusDateUser IDComments240...
Part Names - 08/23/2016
When the technician calls a part by one name and the parts department calls it by another, it can be difficult to find the accurate labor operation from the LTG. GM Electronic Parts Information (EPIC) is a quick resource to finding the most accurate "name"...
Labor Operations and the Causal Part - 08/23/2016
... approval. Only then can the technician clock on the job card to begin their diagnosis. The fourth part of the approval process, the explanation, will not be determined until after the technician has made a diagnosis. Once a diagnosis is made, the...
Consumer Part Warranty - 09/27/2016
... mile warranty, whichever comes first. These three components are covered under the Consumer Parts and Accessories warranty when purchased as a retail transaction. The warranty also is applicable for parts replaced under a service contract. It is a Federal...
Part Warranty Coverage on Seals and Gaskets - 03/01/2016
GM parts and accessories that are purchased and installed on a customer's vehicle carry warranty coverage for 12 months and unlimited miles. Warranty reimbursement is accomplished by submitting transaction type ZPTI and entering the previous job card...
Empowerment Part II - 03/21/2017
... the years. The following provides the definitions of each of these keywords: This is the second part of the Empowerment article series that began in the March edition of the Warranty News. Other Tools: In some cases it may be more appropriate to...
Part Return Process - 04/17/2017
... to make sure it is charged out and claimed correctly. When the technician uses a portion of a bulk part on a warranty repair, the parts department must identify the bulk part number on the job card and entered in the parts field of the transaction. Bulk...
WPC Part Returns - 01/23/2017
... outward. The bag containing required documentation must be securely attached to the appropriate part....
Empowerment Part I - 02/17/2017
... warranty, but the repair is not the result of a defect in materials or workmanship. A 50% customer participation is recommended in these situations. Goodwill Transaction: When a situation arises where service management would like to offer the customer...
Prepare and Submit a Transaction - 02/17/2017
... of what is found in the manual. A labor operation should be selected based on the causal part when a part has been replaced. Each customer concern should result in one repair line, unless otherwise directed by a service bulletin. If the...
Warranty Part Retention - 10/24/2017
Parts replaced in a warranty repair must be turned into the parts department for retention. These parts must be retained for a minimum of 15 days from the paid date, unless directed otherwise by a GM representative. The exception to this policy is parts ...
Part Failure During Same Visit - 11/29/2023
Occasionally a technician will replace a part in a warranty repair that turns out to be defective after installation during the same repair visit. If this happens, the part, that is replaced for the second time, as well as the associated labor time is...
Part Price Change - 10/25/2023
GM CCA implemented a price change effective November 1, 2023, on 6,583 parts. It was announced in October that the preliminary sales-weighted impact of the price change is 0.6%. There will also be 77 core charge revisions effective November 1, 2023. Global...
ZPTI Part Warranty Exceptions - 07/25/2023
Most GM and ACDelco parts sold and installed on a customer’s vehicle have a warranty of 24 months, unlimited mileage. There are some parts that have a lesser warranty and some that have a greater warranty, but the majority of GM and ACDelco parts...
Part Warranty Start Date - 06/26/2023
Part warranty transactions occur when a customer purchases a part over-the-counter or has that part installed at the dealership. The standard part warranty is 24 months, unlimited mileage. There are exceptions with some part warranty coverages outlined ...
Exhaust System Warranty Part Returns - 03/23/2023
Exhaust system replacements in 2020-23 Cadillac XT5, XT6 or GMC Acadia vehicles due to noise in the resonator or muffler(s), must be returned for testing for system improvements.
Reject of the Month - March 2023 - 02/28/2023
Error 072: Total parts amount exceeds the allowance for labor code 8463700 The owner of a 2019 Buick Enclave was experiencing a jerking feeling in the vehicle when accelerating slowly from a stop. The technician test drove the vehicle and felt a...
Part Warranty Clarification - 04/25/2023
This article is intended to clarify the rules regarding parts warranty coverage, including when a part fails during the part warranty coverage period. Parts replaced under the New Vehicle Limited Warranty or 100% Policy: Parts that are replaced...
Diagnosis Time When a Part was Ordered - 04/25/2023
When a technician diagnoses a vehicle that needs a part that the dealership does not stock, the parts department can attempt to buy the part from another local dealership or if not available, have the part express shipped to the dealership. The program...
Powertrain Components and Part Warranty - 03/23/2023
... months, whichever is greater. If a transfer case is replaced as a policy repair with the customer participating financially, the warranty on that repair receives the longer 3 year or 100,000 warranty coverage. You cannot collect payment from the customer...
Part Return Notification - 07/27/2022
The Part Return Process was developed to facilitate movement of parts from the service agent to GM. The process normally involves sending the parts to the Warranty Parts Center. In some cases, parts may be shipped directly to an engineering facility or...
Bulk Part Pricing - 10/14/2011
Dealers that use bulk parts for vehicle repairs should charge out the applicable bulk part number on the transaction. The quantity used should be entered with the smaller quantity measurement (quarts, ounces, feet). GWM will calculate the smaller quantity...
GM Freight Expense - 06/06/2012
... in regards to the policy for handling freight expense associated with a Customer Special Order part.When it becomes necessary to obtain a part by express shipping, GM will reimburse the actual express shipping charges for the warranty part order. The...
Reminder! The 12 Month Part Warranty - 01/24/2013
On January 1, 2013, GM instituted a new parts warranty. GM parts carry a 12-month warranty that has no mileage parameters. This new coverage applies to those parts that were installed on or after January 1, 2013. Parts sold prior to that date will have...
Part Allowance Reimbursement - 01/24/2013
Occasionally, GM may directly supply parts to a dealership for the repair of a vehicle. When this happens, it is typically sent at no charge. A service agent is allowed and entitled to an appropriate handling allowance even though there was no cost involved....
The 12 Month Part Warranty - 12/18/2012
Beginning January 1, 2013, GM parts will have a 12 month warranty that no longer factors in mileage. This will be a huge advantage to customers who drive long commutes and see the warranty on the part installed on their vehicle expire after only 6 months...
Part Quantity Input Update - 08/30/2012
... update applies to the quantity of refrigerant that was used in the repair, which is entered in the part quantity field of the warranty transaction.From the July example, with the update highlighted below: The following is an example of the quantity to...
... approval. Only then can the technician clock on the job card to begin their diagnosis. The fourth part of the approval process, the explanation, will not be determined until after the technician has made a diagnosis. Once a diagnosis is made, the...
Consumer Part Warranty - 09/27/2016
... mile warranty, whichever comes first. These three components are covered under the Consumer Parts and Accessories warranty when purchased as a retail transaction. The warranty also is applicable for parts replaced under a service contract. It is a Federal...
Part Warranty Coverage on Seals and Gaskets - 03/01/2016
GM parts and accessories that are purchased and installed on a customer's vehicle carry warranty coverage for 12 months and unlimited miles. Warranty reimbursement is accomplished by submitting transaction type ZPTI and entering the previous job card...
Empowerment Part II - 03/21/2017
... the years. The following provides the definitions of each of these keywords: This is the second part of the Empowerment article series that began in the March edition of the Warranty News. Other Tools: In some cases it may be more appropriate to...
Part Return Process - 04/17/2017
... to make sure it is charged out and claimed correctly. When the technician uses a portion of a bulk part on a warranty repair, the parts department must identify the bulk part number on the job card and entered in the parts field of the transaction. Bulk...
WPC Part Returns - 01/23/2017
... outward. The bag containing required documentation must be securely attached to the appropriate part....
Empowerment Part I - 02/17/2017
... warranty, but the repair is not the result of a defect in materials or workmanship. A 50% customer participation is recommended in these situations. Goodwill Transaction: When a situation arises where service management would like to offer the customer...
Prepare and Submit a Transaction - 02/17/2017
... of what is found in the manual. A labor operation should be selected based on the causal part when a part has been replaced. Each customer concern should result in one repair line, unless otherwise directed by a service bulletin. If the...
Warranty Part Retention - 10/24/2017
Parts replaced in a warranty repair must be turned into the parts department for retention. These parts must be retained for a minimum of 15 days from the paid date, unless directed otherwise by a GM representative. The exception to this policy is parts ...
Part Failure During Same Visit - 11/29/2023
Occasionally a technician will replace a part in a warranty repair that turns out to be defective after installation during the same repair visit. If this happens, the part, that is replaced for the second time, as well as the associated labor time is...
Part Price Change - 10/25/2023
GM CCA implemented a price change effective November 1, 2023, on 6,583 parts. It was announced in October that the preliminary sales-weighted impact of the price change is 0.6%. There will also be 77 core charge revisions effective November 1, 2023. Global...
ZPTI Part Warranty Exceptions - 07/25/2023
Most GM and ACDelco parts sold and installed on a customer’s vehicle have a warranty of 24 months, unlimited mileage. There are some parts that have a lesser warranty and some that have a greater warranty, but the majority of GM and ACDelco parts...
Part Warranty Start Date - 06/26/2023
Part warranty transactions occur when a customer purchases a part over-the-counter or has that part installed at the dealership. The standard part warranty is 24 months, unlimited mileage. There are exceptions with some part warranty coverages outlined ...
Exhaust System Warranty Part Returns - 03/23/2023
Exhaust system replacements in 2020-23 Cadillac XT5, XT6 or GMC Acadia vehicles due to noise in the resonator or muffler(s), must be returned for testing for system improvements.
Reject of the Month - March 2023 - 02/28/2023
Error 072: Total parts amount exceeds the allowance for labor code 8463700 The owner of a 2019 Buick Enclave was experiencing a jerking feeling in the vehicle when accelerating slowly from a stop. The technician test drove the vehicle and felt a...
Part Warranty Clarification - 04/25/2023
This article is intended to clarify the rules regarding parts warranty coverage, including when a part fails during the part warranty coverage period. Parts replaced under the New Vehicle Limited Warranty or 100% Policy: Parts that are replaced...
Diagnosis Time When a Part was Ordered - 04/25/2023
When a technician diagnoses a vehicle that needs a part that the dealership does not stock, the parts department can attempt to buy the part from another local dealership or if not available, have the part express shipped to the dealership. The program...
Powertrain Components and Part Warranty - 03/23/2023
... months, whichever is greater. If a transfer case is replaced as a policy repair with the customer participating financially, the warranty on that repair receives the longer 3 year or 100,000 warranty coverage. You cannot collect payment from the customer...
Part Return Notification - 07/27/2022
The Part Return Process was developed to facilitate movement of parts from the service agent to GM. The process normally involves sending the parts to the Warranty Parts Center. In some cases, parts may be shipped directly to an engineering facility or...
Bulk Part Pricing - 10/14/2011
Dealers that use bulk parts for vehicle repairs should charge out the applicable bulk part number on the transaction. The quantity used should be entered with the smaller quantity measurement (quarts, ounces, feet). GWM will calculate the smaller quantity...
GM Freight Expense - 06/06/2012
... in regards to the policy for handling freight expense associated with a Customer Special Order part.When it becomes necessary to obtain a part by express shipping, GM will reimburse the actual express shipping charges for the warranty part order. The...
Reminder! The 12 Month Part Warranty - 01/24/2013
On January 1, 2013, GM instituted a new parts warranty. GM parts carry a 12-month warranty that has no mileage parameters. This new coverage applies to those parts that were installed on or after January 1, 2013. Parts sold prior to that date will have...
Part Allowance Reimbursement - 01/24/2013
Occasionally, GM may directly supply parts to a dealership for the repair of a vehicle. When this happens, it is typically sent at no charge. A service agent is allowed and entitled to an appropriate handling allowance even though there was no cost involved....
The 12 Month Part Warranty - 12/18/2012
Beginning January 1, 2013, GM parts will have a 12 month warranty that no longer factors in mileage. This will be a huge advantage to customers who drive long commutes and see the warranty on the part installed on their vehicle expire after only 6 months...
Part Quantity Input Update - 08/30/2012
... update applies to the quantity of refrigerant that was used in the repair, which is entered in the part quantity field of the warranty transaction.From the July example, with the update highlighted below: The following is an example of the quantity to...
Part Restrictions Fast Facts - 12/24/2010
Part restrictions can be time consuming and cumbersome if not handled properly. Below are a few facts on the Parts Restrictions that may reduce the time devoted to the restriction process:PI's related to the restriction should be completed in full (if ...
Incompatible Part Rejects - 05/12/2010
When submitting warranty transactions, all parts used in the repair process must be entered. Because all part numbers are displayed, certain parts may cause a transaction to reject if they are not compatible with the labour operation. This reject can...
Subsequent Recall Part Failures - 03/10/2011
If a part previously installed for a product field action fails, the service agent must determine if warranty coverage applies and submit either a new vehicle warranty transaction or parts replacement warranty transaction after the repair has been completed....
The EV Effect (Part II): Competition and Opportunities - 02/23/2011
It has been a slow start for the Volt and the Leaf, but their impact and success has already been felt by the automotive industry. Consumer choice will extend beyond just two brands as an increasing number of manufacturers will soon bring more competition ...
Where's The Part Number? - 04/12/2011
The service department is a fast-paced and high-stress environment. Vehicles and jobs cards can change hands multiple times throughout the completion of repairs. This creates a situation where important documentation can be easily overlooked. With recalls,...
Global Warranty Management System Part Returns - 01/06/2010
The proper method to return parts to the Warranty Parts Center (WPC) for those dealers using Global Warranty Management (GWM) is as follows:Click on the Generate Shipping Label linkComplete all the information in the boxes with the red asterisk...
Part Ceiling Exceeded - 03/11/2010
You may have noticed when viewing your authorization empowerment that the parameters for approving excessive part transactions changed when you transitioned to GWM. Most service agents are now empowered to approve excessive part transactions up to $1,000.The...
WPC Parts Return Program - 12/19/2018
The Warranty Parts Center and part return program is an essential process that leads to better vehicle quality, benefiting everyone from part suppliers to service agents, but more importantly the customers who choose to buy GM vehicles. Anyone involved...
Reject of the Month - 01/23/2017
Error code 068: Causal Part xx is Not a Compatible Part for Labor Code xx. Error code 068 has been appearing on transactions since September 2016 in instances where it was likely that a part was incorrectly marked as the causal part for the repair. The...
Returning Parts to the Warranty Parts Center - 07/01/2014
Dealership personnel are keeping busy returning all those parts involved in the ignition switch recalls. For your efforts, don't forget to claim the labour allowance reimbursement you are entitled to, up to 0.3. Claiming this administrative allowance...
Error Code 068 - 03/21/2017
Transactions rejecting with error code 068: Causal Part X is Not a Compatible Part for Labor Code X: must be addressed at the dealership level and may not be self-authorized or h-routed to the WSC for review/payment. Address the error message by selecting...
Chassis Parts and Lifetime Warranty - 06/26/2019
GM has two categories for chassis parts; one is ACDelco and the other is Original Equipment Manufacturer (OEM). Whether you install an ACDelco Professional or OEM chassis part, the warranty is limited lifetime on the part, and depending on when the part...
EPC - 08/30/2021
In cases where it’s helpful to view a picture of a part or have a better understanding of where it is located in the system or assembly access GM EPC. Enter the year, make, model or the vehicle’s VIN to search a specific part. If more than...
Check the Model Year - 09/16/2010
Before contacting TAC or PQC concerning a part restriction, be sure to check the model year of the vehicle. Many part restrictions are established to include a specific time period. If the part number is restricted, but the vehicle make/ model/year are...
Right/Left & Front/Back Repairs - 08/30/2012
... there isn't an add condition or unique labour code, use the generic labour operation. The second part is submitted as a secondary part and the labour time for the other side is entered as OLH. Reduce the OLH as necessary to account for the repair set...
Remanufactured and Refurbished Parts Disclosure - 12/15/2011
Customer pay repairs typically involve parts and labour. There isn't much negotiation when it comes to the labour costs; however, there are choices when choosing which grade of parts to install on the vehicle. Some customers may want a mid or lower grade...
Exchange Program for Electronic Products - 10/14/2011
... add model years and update ESC contact information, other details within are worth revisiting.The part number must be obtained and identified when ordering an exchange unit. This can be accomplished by either using the Tech 2 or GDS scan tool or by removing...
Labor Operation Exceptions - 04/29/2021
... available options. The other option is to select the GM Warranty Job Aid, enter the VIN, and the part number of the causal part. Either option will provide the labor operation you are searching for. GM allows anyone in the dealership to look up a labor...
Reject of the Month - 05/22/2017
Incompatibility and Up Assemblies - A dealer may receive an alternate part or “up assembly” from GM CCA when a parts order cannot be fulfilled in a reasonable amount of time on an open SPAC case. An up assembly is a currently available...
September 2013 Recall Update - 09/04/2013
... recall. The special coverage covers the condition for a period of 10 years or 120,000 miles. The parts information section of the bulletin has been revised. A quantity of 2 is now required for bolt part number 11588844 for the repair procedure.Safety...
Customer Satisfaction Program 17019 Clarification - 02/17/2017
The oil and filter part numbers required for the oil change procedure are to be submitted in the Parts field of the transaction. No amount should be entered in the net item field. The recall bulletin contains a list of oil part numbers; dealers are to...
Choosing the Correct Labor Operation for Consequential Damage Repairs - 06/19/2017
Choosing the correct labor operation that best describes a warranty repair is an important part of a warranty administrator’s job. Labor operation and causal part selection tells GM what has failed and allows for improvement in future design, engineering,...
Bulletin 21-NA-110 Tonneau Cover Replacement - 05/26/2021
Bulletin 21-NA-110 Tonneau Cover Replacement was released to identify GM tonneau cover part numbers that are being discontinued. The bulletin pertains to certain 2019 Chevrolet Silverado 1500 (new model), GMC Sierra 1500 (new model), 2020-21 Chevrolet...
Claiming Parts Expediting - 08/27/2019
Parts expediting is an option offered to dealers to get a needed part more quickly than the standard ordering process (CSO). This program is solely intended to reduce return visits by the customer and to meet the level of customer service customers have ...
Parts That Are Damaged Before Installation - 07/25/2023
Parts that are damaged, or otherwise defective, and that damage or defect can be seen before the part is installed, are not claimed in a warranty transaction. The responsibility rests with the parts department and/or the technician to ensure the correct ...
Part restrictions can be time consuming and cumbersome if not handled properly. Below are a few facts on the Parts Restrictions that may reduce the time devoted to the restriction process:PI's related to the restriction should be completed in full (if ...
Incompatible Part Rejects - 05/12/2010
When submitting warranty transactions, all parts used in the repair process must be entered. Because all part numbers are displayed, certain parts may cause a transaction to reject if they are not compatible with the labour operation. This reject can...
Subsequent Recall Part Failures - 03/10/2011
If a part previously installed for a product field action fails, the service agent must determine if warranty coverage applies and submit either a new vehicle warranty transaction or parts replacement warranty transaction after the repair has been completed....
The EV Effect (Part II): Competition and Opportunities - 02/23/2011
It has been a slow start for the Volt and the Leaf, but their impact and success has already been felt by the automotive industry. Consumer choice will extend beyond just two brands as an increasing number of manufacturers will soon bring more competition ...
Where's The Part Number? - 04/12/2011
The service department is a fast-paced and high-stress environment. Vehicles and jobs cards can change hands multiple times throughout the completion of repairs. This creates a situation where important documentation can be easily overlooked. With recalls,...
Global Warranty Management System Part Returns - 01/06/2010
The proper method to return parts to the Warranty Parts Center (WPC) for those dealers using Global Warranty Management (GWM) is as follows:Click on the Generate Shipping Label linkComplete all the information in the boxes with the red asterisk...
Part Ceiling Exceeded - 03/11/2010
You may have noticed when viewing your authorization empowerment that the parameters for approving excessive part transactions changed when you transitioned to GWM. Most service agents are now empowered to approve excessive part transactions up to $1,000.The...
WPC Parts Return Program - 12/19/2018
The Warranty Parts Center and part return program is an essential process that leads to better vehicle quality, benefiting everyone from part suppliers to service agents, but more importantly the customers who choose to buy GM vehicles. Anyone involved...
Reject of the Month - 01/23/2017
Error code 068: Causal Part xx is Not a Compatible Part for Labor Code xx. Error code 068 has been appearing on transactions since September 2016 in instances where it was likely that a part was incorrectly marked as the causal part for the repair. The...
Returning Parts to the Warranty Parts Center - 07/01/2014
Dealership personnel are keeping busy returning all those parts involved in the ignition switch recalls. For your efforts, don't forget to claim the labour allowance reimbursement you are entitled to, up to 0.3. Claiming this administrative allowance...
Error Code 068 - 03/21/2017
Transactions rejecting with error code 068: Causal Part X is Not a Compatible Part for Labor Code X: must be addressed at the dealership level and may not be self-authorized or h-routed to the WSC for review/payment. Address the error message by selecting...
Chassis Parts and Lifetime Warranty - 06/26/2019
GM has two categories for chassis parts; one is ACDelco and the other is Original Equipment Manufacturer (OEM). Whether you install an ACDelco Professional or OEM chassis part, the warranty is limited lifetime on the part, and depending on when the part...
EPC - 08/30/2021
In cases where it’s helpful to view a picture of a part or have a better understanding of where it is located in the system or assembly access GM EPC. Enter the year, make, model or the vehicle’s VIN to search a specific part. If more than...
Check the Model Year - 09/16/2010
Before contacting TAC or PQC concerning a part restriction, be sure to check the model year of the vehicle. Many part restrictions are established to include a specific time period. If the part number is restricted, but the vehicle make/ model/year are...
Right/Left & Front/Back Repairs - 08/30/2012
... there isn't an add condition or unique labour code, use the generic labour operation. The second part is submitted as a secondary part and the labour time for the other side is entered as OLH. Reduce the OLH as necessary to account for the repair set...
Remanufactured and Refurbished Parts Disclosure - 12/15/2011
Customer pay repairs typically involve parts and labour. There isn't much negotiation when it comes to the labour costs; however, there are choices when choosing which grade of parts to install on the vehicle. Some customers may want a mid or lower grade...
Exchange Program for Electronic Products - 10/14/2011
... add model years and update ESC contact information, other details within are worth revisiting.The part number must be obtained and identified when ordering an exchange unit. This can be accomplished by either using the Tech 2 or GDS scan tool or by removing...
Labor Operation Exceptions - 04/29/2021
... available options. The other option is to select the GM Warranty Job Aid, enter the VIN, and the part number of the causal part. Either option will provide the labor operation you are searching for. GM allows anyone in the dealership to look up a labor...
Reject of the Month - 05/22/2017
Incompatibility and Up Assemblies - A dealer may receive an alternate part or “up assembly” from GM CCA when a parts order cannot be fulfilled in a reasonable amount of time on an open SPAC case. An up assembly is a currently available...
September 2013 Recall Update - 09/04/2013
... recall. The special coverage covers the condition for a period of 10 years or 120,000 miles. The parts information section of the bulletin has been revised. A quantity of 2 is now required for bolt part number 11588844 for the repair procedure.Safety...
Customer Satisfaction Program 17019 Clarification - 02/17/2017
The oil and filter part numbers required for the oil change procedure are to be submitted in the Parts field of the transaction. No amount should be entered in the net item field. The recall bulletin contains a list of oil part numbers; dealers are to...
Choosing the Correct Labor Operation for Consequential Damage Repairs - 06/19/2017
Choosing the correct labor operation that best describes a warranty repair is an important part of a warranty administrator’s job. Labor operation and causal part selection tells GM what has failed and allows for improvement in future design, engineering,...
Bulletin 21-NA-110 Tonneau Cover Replacement - 05/26/2021
Bulletin 21-NA-110 Tonneau Cover Replacement was released to identify GM tonneau cover part numbers that are being discontinued. The bulletin pertains to certain 2019 Chevrolet Silverado 1500 (new model), GMC Sierra 1500 (new model), 2020-21 Chevrolet...
Claiming Parts Expediting - 08/27/2019
Parts expediting is an option offered to dealers to get a needed part more quickly than the standard ordering process (CSO). This program is solely intended to reduce return visits by the customer and to meet the level of customer service customers have ...
Parts That Are Damaged Before Installation - 07/25/2023
Parts that are damaged, or otherwise defective, and that damage or defect can be seen before the part is installed, are not claimed in a warranty transaction. The responsibility rests with the parts department and/or the technician to ensure the correct ...
Parts Warranty - 10/27/2020
Most General Motors parts and accessories offer a 24-month, unlimited milage warranty when purchased by the customer or the customer participates in an out of warranty repair. For parts that are dealer installed, the warranty is on both the part and labor....
Repair Process - 12/01/2021
All elements of a warranty repair must follow a chronological order for the repair process. It is logical that a part would not be billed out on a job card until the technician has clocked on the repair, diagnosis has been performed, and the technician...
Non-GM Parts Require DMA Approval - 10/23/2015
... on new vehicle alterations, incomplete vehicles, and the sale or installation of unapproved GM parts earlier this year. The message number is G_0000213676 and can be found in GlobalConnect under "My Old Messages." Select the advanced search tab and enter...
GM Certified Service Lifetime Service Guarantee - 06/06/2012
... opportunity to offer their customers a Limited Lifetime Service Guarantee warranty, on eligible parts, by signing an agreement. The key factor in this guarantee is that the customer must return to the selling service agent for the lifetime warranty to...
Reject of the Month - 04/27/2011
Service departments see a variety of repairs each and every day. These repairs range from the average customer pay maintenance to complex warranty transactions. Part warranty transactions are just another type of transaction that dealerships handle daily....
Core Return Policies - 04/26/2022
All warranty core parts (except ESC and BSC exchange parts) must be retained for 72 hours after the transaction has been accepted. Dealerships must check for WPC requests and if no WPC return request is received on a core part within 72 hours of the dealership’s...
Reject of the Month - 03/08/2012
... that a replacement transmission was the most cost effective solution. The PRA reflected the part, labour and tow expense for the repair. The transaction was administered for payment. Payment was received, less the tow expense, which was omitted in error....
WPC Process Overview - 12/26/2023
The GM WPC, (Warranty Parts Center), process is used to obtain parts replaced at dealerships to better understand and help resolve product issues. The WPC will issue specific part return requests through the Global Warranty Management (GWM) system to...
Replacement Parts Warranty - 04/23/2018
On April 1st, 2018, General Motors changed several of its parts warranties. Below are the changes: GM SERVICE REPLACEMENT PARTS - All GM Service Replacement parts, when installed at a GM dealership as part of a customer pay repair, will now have a 24...
The Dealership Team - 02/21/2019
Every so often I am questioned about whose responsibility it is to do a certain dealership or service department task. For instance, who handles warranty part returns, who handles warranty rejects, who submits the warranty transaction, who interacts with...
GM Replacement Parts Warranty - 06/26/2019
GM parts, those that are considered replacement parts for customer pay repairs, have different warranty coverages, but most parts are covered for 24 months, unlimited mileage. GM accessories added to the vehicle after it arrives at the dealership and...
Paint Blend Time - 10/23/2019
... costs and it is well documented, approval is possible. Most paint claims do not involve parts, but occasionally, a removed emblem or decal cannot be reused. If a new part is required, be sure it is a dealer supplied genuine GM part, including paint...
CSMT RPT - 05/25/2022
The Replacement Parts Traceability (RPT) process is a method to aid in tracking certain part replacements on a vehicle. The dealer uses the CSMT app-RPT function to scan the VIN of the vehicle and the barcode/QR code of the new part being installed on...
Takata Airbag Recall - 06/29/2021
... Allowance Net Item field when submitting the repair transaction. This recall bulletin states: Part # 84255088 Front Passenger Airbag Inflator Kit (Single Stage - HD pickup trucks) is in very limited supply and will be replaced by a new service part in...
Refurbished and Remanufactured Parts - 05/26/2021
The following is from the Parts and Accessories Policies and Procedures Manual, Article 1.2: Before servicing a vehicle, the servicer may have a legal obligation to disclose in writing to the customer if remanufactured or refurbished parts will be installed...
Process Changes to the WPC Program - 01/23/2017
The Warranty Parts Center will issue specific part return requests through GWM. These requests must be addressed quickly, and parts, along with the job card and other supporting documentation, must be returned within 21 days of the initial request. Service...
Upcoming Safety Recall 13454 and 14063 - 04/03/2014
... The service manager is empowered to provide the customer with a rental vehicle until parts are available to repair the owner's vehicle. Prior to placing the customer in the rental, the dealer must submit for authorization via the Empowerment Portal.Utilize...
Ignition Switch & the WPC - 08/05/2014
On July 16, an additional screen was added to the GWM part return shipping label request. The new screen includes an "Ignition Switch/Lock Cylinder" option and an "All Other WPC Returns" option from the dropdown menu.If the part being returned is for...
Special Return-Ignition Switch Assembly - 04/03/2014
... part numbers are being released, but are not yet available. Dealers are to mail, email or fax a separate PC659 application for each return to the Administrative PDC and indicate: return type -check "12" and in the comments column note "reference GlobalConnect...
OE Batteries - 09/03/2015
... provides dealers with a quick battery reference, listing vehicle make and model, engine, CCA, OEM part numbers for 2013-2015 model years, corresponding ACDelco part number, GM part number, and battery type. GM has found that it may be difficult...
Recalls 13454C, 14063C, 14092B, 14113D, & 14133D - 01/21/2015
All of the ignition switch, ignition lock cylinder, and ignition key recalls have been updated. The part information and warranty transaction sections of the bulletins have been revised in an effort to simplify the dealer ordering process for all ignition...
Recall 14591 - 01/21/2015
... was launched in December, 2014. The spark plugs on the vehicle are to be updated to the 2014/2015 part number as part of the service procedure contained with the recall. Some technicians have found that the plugs they are installing are the same as what...
Approved PDI Fluid Adds - 10/28/2022
... fluid and DEF fluid generally need to be added to vehicles. The use of genuine GM or GM approved Parts and Accessories is required when performing any repairs/services paid for by General Motors in accordance with applicable provisions in the Sales and...
EPIC - 05/02/2012
Have a part number for the repair, but not the group number? The information is readily available on GM GlobalConnect within the Parts tab. Select the link for EPIC, then the pricing link. Enter the part number to get pricing detail, including cost and...
The Warranty Parts Center and Customer Enthusiasm - 06/06/2012
The Warranty Parts Center occasionally posts a Global message pertaining to circumstances where a high number of certain parts returned are found to be not defective. A recent message specifies steering wheels that were returned, examined, and many found...
Most General Motors parts and accessories offer a 24-month, unlimited milage warranty when purchased by the customer or the customer participates in an out of warranty repair. For parts that are dealer installed, the warranty is on both the part and labor....
Repair Process - 12/01/2021
All elements of a warranty repair must follow a chronological order for the repair process. It is logical that a part would not be billed out on a job card until the technician has clocked on the repair, diagnosis has been performed, and the technician...
Non-GM Parts Require DMA Approval - 10/23/2015
... on new vehicle alterations, incomplete vehicles, and the sale or installation of unapproved GM parts earlier this year. The message number is G_0000213676 and can be found in GlobalConnect under "My Old Messages." Select the advanced search tab and enter...
GM Certified Service Lifetime Service Guarantee - 06/06/2012
... opportunity to offer their customers a Limited Lifetime Service Guarantee warranty, on eligible parts, by signing an agreement. The key factor in this guarantee is that the customer must return to the selling service agent for the lifetime warranty to...
Reject of the Month - 04/27/2011
Service departments see a variety of repairs each and every day. These repairs range from the average customer pay maintenance to complex warranty transactions. Part warranty transactions are just another type of transaction that dealerships handle daily....
Core Return Policies - 04/26/2022
All warranty core parts (except ESC and BSC exchange parts) must be retained for 72 hours after the transaction has been accepted. Dealerships must check for WPC requests and if no WPC return request is received on a core part within 72 hours of the dealership’s...
Reject of the Month - 03/08/2012
... that a replacement transmission was the most cost effective solution. The PRA reflected the part, labour and tow expense for the repair. The transaction was administered for payment. Payment was received, less the tow expense, which was omitted in error....
WPC Process Overview - 12/26/2023
The GM WPC, (Warranty Parts Center), process is used to obtain parts replaced at dealerships to better understand and help resolve product issues. The WPC will issue specific part return requests through the Global Warranty Management (GWM) system to...
Replacement Parts Warranty - 04/23/2018
On April 1st, 2018, General Motors changed several of its parts warranties. Below are the changes: GM SERVICE REPLACEMENT PARTS - All GM Service Replacement parts, when installed at a GM dealership as part of a customer pay repair, will now have a 24...
The Dealership Team - 02/21/2019
Every so often I am questioned about whose responsibility it is to do a certain dealership or service department task. For instance, who handles warranty part returns, who handles warranty rejects, who submits the warranty transaction, who interacts with...
GM Replacement Parts Warranty - 06/26/2019
GM parts, those that are considered replacement parts for customer pay repairs, have different warranty coverages, but most parts are covered for 24 months, unlimited mileage. GM accessories added to the vehicle after it arrives at the dealership and...
Paint Blend Time - 10/23/2019
... costs and it is well documented, approval is possible. Most paint claims do not involve parts, but occasionally, a removed emblem or decal cannot be reused. If a new part is required, be sure it is a dealer supplied genuine GM part, including paint...
CSMT RPT - 05/25/2022
The Replacement Parts Traceability (RPT) process is a method to aid in tracking certain part replacements on a vehicle. The dealer uses the CSMT app-RPT function to scan the VIN of the vehicle and the barcode/QR code of the new part being installed on...
Takata Airbag Recall - 06/29/2021
... Allowance Net Item field when submitting the repair transaction. This recall bulletin states: Part # 84255088 Front Passenger Airbag Inflator Kit (Single Stage - HD pickup trucks) is in very limited supply and will be replaced by a new service part in...
Refurbished and Remanufactured Parts - 05/26/2021
The following is from the Parts and Accessories Policies and Procedures Manual, Article 1.2: Before servicing a vehicle, the servicer may have a legal obligation to disclose in writing to the customer if remanufactured or refurbished parts will be installed...
Process Changes to the WPC Program - 01/23/2017
The Warranty Parts Center will issue specific part return requests through GWM. These requests must be addressed quickly, and parts, along with the job card and other supporting documentation, must be returned within 21 days of the initial request. Service...
Upcoming Safety Recall 13454 and 14063 - 04/03/2014
... The service manager is empowered to provide the customer with a rental vehicle until parts are available to repair the owner's vehicle. Prior to placing the customer in the rental, the dealer must submit for authorization via the Empowerment Portal.Utilize...
Ignition Switch & the WPC - 08/05/2014
On July 16, an additional screen was added to the GWM part return shipping label request. The new screen includes an "Ignition Switch/Lock Cylinder" option and an "All Other WPC Returns" option from the dropdown menu.If the part being returned is for...
Special Return-Ignition Switch Assembly - 04/03/2014
... part numbers are being released, but are not yet available. Dealers are to mail, email or fax a separate PC659 application for each return to the Administrative PDC and indicate: return type -check "12" and in the comments column note "reference GlobalConnect...
OE Batteries - 09/03/2015
... provides dealers with a quick battery reference, listing vehicle make and model, engine, CCA, OEM part numbers for 2013-2015 model years, corresponding ACDelco part number, GM part number, and battery type. GM has found that it may be difficult...
Recalls 13454C, 14063C, 14092B, 14113D, & 14133D - 01/21/2015
All of the ignition switch, ignition lock cylinder, and ignition key recalls have been updated. The part information and warranty transaction sections of the bulletins have been revised in an effort to simplify the dealer ordering process for all ignition...
Recall 14591 - 01/21/2015
... was launched in December, 2014. The spark plugs on the vehicle are to be updated to the 2014/2015 part number as part of the service procedure contained with the recall. Some technicians have found that the plugs they are installing are the same as what...
Approved PDI Fluid Adds - 10/28/2022
... fluid and DEF fluid generally need to be added to vehicles. The use of genuine GM or GM approved Parts and Accessories is required when performing any repairs/services paid for by General Motors in accordance with applicable provisions in the Sales and...
EPIC - 05/02/2012
Have a part number for the repair, but not the group number? The information is readily available on GM GlobalConnect within the Parts tab. Select the link for EPIC, then the pricing link. Enter the part number to get pricing detail, including cost and...
The Warranty Parts Center and Customer Enthusiasm - 06/06/2012
The Warranty Parts Center occasionally posts a Global message pertaining to circumstances where a high number of certain parts returned are found to be not defective. A recent message specifies steering wheels that were returned, examined, and many found...
Top 3 Rejects of the Month - 08/09/2011
1. Reject 67: Part is Not a Compatible Part for the Labour Code - A reject that typically occurs on more complex warranty repairs where multiple parts have been damaged or failed. Review the parts list for any errors and verify that the labour operation...
Coolant Price Rises - 06/30/2011
... prices effective July 1, 2011. The dealer price for a gallon of Dex-cool will increase to $10.99, part number 12346290. Traditional coolant will also increase to $11.36 per gallon, part number 12378560. Global message G_0000085680 provides part numbers...
Equinox/Terrain Hitch Trailering Package - 08/09/2012
In order to complete the installation of the accessory trailer hitch (accessory hitch kit part number 19245492) technicians must use two u-spring nuts on vehicles built after March 5, 2012. The part number for the u-spring nuts is 11610645. PI0710 contains...
Disclosure of non-GM parts & non-GM Service Contracts - 07/03/2013
It is expected that GM warranty repairs will include GM parts. If a situation arises that a GM part is not available through all the acceptable GM approved sources, a comparable non-GM part may be used. Use of a non-GM part must be approved by the customer...
Safety Recall 10351 - 01/19/2011
Power Steering Line Contact: UPDATE! The safety recall identifies a specific part number associated with the repair procedure. The tie strap that must be used in the recall repair is part number 11509087. The tie strap is used to secure the engine harness...
Looking Up Labor Operations - 02/27/2020
... should not be claimed. While finding a labor operation isn’t overly complicated for the most part, there are repair circumstances that have specific requirements when it comes to labor operation selection and those requirements are not always conveyed...
Core Parts - 05/29/2019
All core parts (except ESC parts) must be retained for 72 hours beyond receipt of the Transaction Summary, showing credit. Because ESC parts are rarely requested for return by the WPC, exchanged units should be returned promptly to the ESC. If necessary,...
The New Policies and Procedures Manual - 10/31/2014
... Storage, and PDI Policy ManualCustomer Assistance, Training, Tools, and TAC Policy ManualThe Parts & Accessories Policies and Procedures manual can be found in the same section. Changes in policies are easily identified as they will be highlighted...
The Way it Used to Be - 12/18/2012
Reimbursement for part expediting expenses are claimed in the parts expedite net item field. In the past, reimbursement involved selecting the "SVC Agent Trade" box, however, that box is no longer used for that purpose. The reimbursement represents the...
When Not to Add a Warranty Line - 07/30/2019
Occasionally, a technician replaces a part for a warranty repair and discovers that the brand new part just installed is defective. In this situation, you do NOT add a line for the replacement of the second part. Both parts and the additional labor, that...
Repair Completion Date - 11/05/2012
... repair was completed, if it is different than the job card date. All pricing, such as labour, parts, part markup, is based on the repair completion date that is documented on the job card. The invoice date is the date that the job card is closed...
Required Operating Procedures Update - 08/30/2012
... a new bullet was added:If a repair of the same item is needed again as a result of a failure of a part upon installation, the additional part is included in the same warranty transaction line. The example given is that of an ECM being replaced as the...
WSC Rejects - 03/11/2013
... for further review?Unjustified expenses, such as other labour hours, excessive rental, additional parts, or net item expenses. All expenses associated with the repair must be documented, explained and justified. In order to provide adequate support it...
GM Service Policy & Procedures Updates - 10/14/2011
... of, or beyond, the maintenance inspection period is considered maintenance and is not covered as part of the New Vehicle Limited Warranty.(Article 1.2.1.8) Fluids, Lubricants, Coolant, and Refrigerants - These items are covered only when they need to...
Global Warranty Management Tips - 05/12/2010
... in GWM for 60 days. After 60 days the system automatically removes it. GWM recognizes Saturn part numbers. Enter the part number(s) in the part field of the transaction. Every dealer is now able to get Saturn part pricing.Supporting documentation for...
Rental Days - 12/02/2019
... rental has concluded. GM has announced that long term rentals will be approved with supporting GM part delay information. The temporary rental self-authorization limit increase policy was released with Global Message GCUS-9-8486 for job cards with...
Paint Repairs - 09/25/2018
... are four options when it comes to choosing the correct paint labor operation: 1. Partial color/clear coat labor operations are used when the repair needed is to correct thin or mottled paint, off color, rub through, shallow scratches, or debris...
Anatomy of a Reject - 08/25/2020
... flow chart in SI). Begin by reviewing each reject code, individually. Identify the part(s) of the transaction that has a reject associated with it (e.g. base labor, net item, part expense, labor operation, OLH). Identify those errors that...
March 2015 Recall Update - 02/23/2015
... Electric Power Steering Assist: This special coverage was announced in October of 2014. Due to part availability, customer notification was delayed until late January when parts became available. Special Coverage 14159A: Excessive Engine Oil Consumption:...
GM 2 Mode Hybrid Battery Assembly - 06/30/2015
GM has released a core, shipping and storage guideline for GM NiMH 2 Mode battery assembly part numbers 19180442 and 19117171 and any superseded part numbers. These batteries allow for a $1,000 core charge. In order to receive credit for the core,...
Ignition Switch KEY Points - 06/06/2014
... base rate is exceeded, route the transaction for review).Claim accuracy is critical. The correct part(s) must be used with the appropriate vehicle and the job card must reflect the accurate part number.Recall transaction part returns must be packaged...
Parts Retention, Documentation, and Disposal - 04/08/2016
Recent reports of chargebacks during audits due to parts not properly tagged or not turned into the parts department for retention has prompted us to write about the policies for warranty parts retention. Immediately following a warranty repair,...
Reject of the Month - 06/27/2016
... warranty administrator selected labor operation 1442254: Front Side Door Outer Panel Partial Refinish Color/Clear Coat. Base labor time claimed was 2.4 hours, with an additional time of 0.3 hours for tint coat/tri-coat paint. Paint mix time of 0.5 hours...
Reducing Comebacks - 11/29/2016
... are found in GlobalConnect in Service Forms. Another tool in preventing a comeback is Parts Expediting - a program that reimburses dealers when a part is needed, but not in stock, and it is purchased at another local dealership or “express...
Bulletin Updates - 04/29/2021
... and recall programs. Bulletin 18NA146-03 Proper Labor Operation Selection and Casual Part Identification for Warranty Transactions: The bulletin update includes the addition of the 2021 model year as well as details supporting the proper identification...
1. Reject 67: Part is Not a Compatible Part for the Labour Code - A reject that typically occurs on more complex warranty repairs where multiple parts have been damaged or failed. Review the parts list for any errors and verify that the labour operation...
Coolant Price Rises - 06/30/2011
... prices effective July 1, 2011. The dealer price for a gallon of Dex-cool will increase to $10.99, part number 12346290. Traditional coolant will also increase to $11.36 per gallon, part number 12378560. Global message G_0000085680 provides part numbers...
Equinox/Terrain Hitch Trailering Package - 08/09/2012
In order to complete the installation of the accessory trailer hitch (accessory hitch kit part number 19245492) technicians must use two u-spring nuts on vehicles built after March 5, 2012. The part number for the u-spring nuts is 11610645. PI0710 contains...
Disclosure of non-GM parts & non-GM Service Contracts - 07/03/2013
It is expected that GM warranty repairs will include GM parts. If a situation arises that a GM part is not available through all the acceptable GM approved sources, a comparable non-GM part may be used. Use of a non-GM part must be approved by the customer...
Safety Recall 10351 - 01/19/2011
Power Steering Line Contact: UPDATE! The safety recall identifies a specific part number associated with the repair procedure. The tie strap that must be used in the recall repair is part number 11509087. The tie strap is used to secure the engine harness...
Looking Up Labor Operations - 02/27/2020
... should not be claimed. While finding a labor operation isn’t overly complicated for the most part, there are repair circumstances that have specific requirements when it comes to labor operation selection and those requirements are not always conveyed...
Core Parts - 05/29/2019
All core parts (except ESC parts) must be retained for 72 hours beyond receipt of the Transaction Summary, showing credit. Because ESC parts are rarely requested for return by the WPC, exchanged units should be returned promptly to the ESC. If necessary,...
The New Policies and Procedures Manual - 10/31/2014
... Storage, and PDI Policy ManualCustomer Assistance, Training, Tools, and TAC Policy ManualThe Parts & Accessories Policies and Procedures manual can be found in the same section. Changes in policies are easily identified as they will be highlighted...
The Way it Used to Be - 12/18/2012
Reimbursement for part expediting expenses are claimed in the parts expedite net item field. In the past, reimbursement involved selecting the "SVC Agent Trade" box, however, that box is no longer used for that purpose. The reimbursement represents the...
When Not to Add a Warranty Line - 07/30/2019
Occasionally, a technician replaces a part for a warranty repair and discovers that the brand new part just installed is defective. In this situation, you do NOT add a line for the replacement of the second part. Both parts and the additional labor, that...
Repair Completion Date - 11/05/2012
... repair was completed, if it is different than the job card date. All pricing, such as labour, parts, part markup, is based on the repair completion date that is documented on the job card. The invoice date is the date that the job card is closed...
Required Operating Procedures Update - 08/30/2012
... a new bullet was added:If a repair of the same item is needed again as a result of a failure of a part upon installation, the additional part is included in the same warranty transaction line. The example given is that of an ECM being replaced as the...
WSC Rejects - 03/11/2013
... for further review?Unjustified expenses, such as other labour hours, excessive rental, additional parts, or net item expenses. All expenses associated with the repair must be documented, explained and justified. In order to provide adequate support it...
GM Service Policy & Procedures Updates - 10/14/2011
... of, or beyond, the maintenance inspection period is considered maintenance and is not covered as part of the New Vehicle Limited Warranty.(Article 1.2.1.8) Fluids, Lubricants, Coolant, and Refrigerants - These items are covered only when they need to...
Global Warranty Management Tips - 05/12/2010
... in GWM for 60 days. After 60 days the system automatically removes it. GWM recognizes Saturn part numbers. Enter the part number(s) in the part field of the transaction. Every dealer is now able to get Saturn part pricing.Supporting documentation for...
Rental Days - 12/02/2019
... rental has concluded. GM has announced that long term rentals will be approved with supporting GM part delay information. The temporary rental self-authorization limit increase policy was released with Global Message GCUS-9-8486 for job cards with...
Paint Repairs - 09/25/2018
... are four options when it comes to choosing the correct paint labor operation: 1. Partial color/clear coat labor operations are used when the repair needed is to correct thin or mottled paint, off color, rub through, shallow scratches, or debris...
Anatomy of a Reject - 08/25/2020
... flow chart in SI). Begin by reviewing each reject code, individually. Identify the part(s) of the transaction that has a reject associated with it (e.g. base labor, net item, part expense, labor operation, OLH). Identify those errors that...
March 2015 Recall Update - 02/23/2015
... Electric Power Steering Assist: This special coverage was announced in October of 2014. Due to part availability, customer notification was delayed until late January when parts became available. Special Coverage 14159A: Excessive Engine Oil Consumption:...
GM 2 Mode Hybrid Battery Assembly - 06/30/2015
GM has released a core, shipping and storage guideline for GM NiMH 2 Mode battery assembly part numbers 19180442 and 19117171 and any superseded part numbers. These batteries allow for a $1,000 core charge. In order to receive credit for the core,...
Ignition Switch KEY Points - 06/06/2014
... base rate is exceeded, route the transaction for review).Claim accuracy is critical. The correct part(s) must be used with the appropriate vehicle and the job card must reflect the accurate part number.Recall transaction part returns must be packaged...
Parts Retention, Documentation, and Disposal - 04/08/2016
Recent reports of chargebacks during audits due to parts not properly tagged or not turned into the parts department for retention has prompted us to write about the policies for warranty parts retention. Immediately following a warranty repair,...
Reject of the Month - 06/27/2016
... warranty administrator selected labor operation 1442254: Front Side Door Outer Panel Partial Refinish Color/Clear Coat. Base labor time claimed was 2.4 hours, with an additional time of 0.3 hours for tint coat/tri-coat paint. Paint mix time of 0.5 hours...
Reducing Comebacks - 11/29/2016
... are found in GlobalConnect in Service Forms. Another tool in preventing a comeback is Parts Expediting - a program that reimburses dealers when a part is needed, but not in stock, and it is purchased at another local dealership or “express...
Bulletin Updates - 04/29/2021
... and recall programs. Bulletin 18NA146-03 Proper Labor Operation Selection and Casual Part Identification for Warranty Transactions: The bulletin update includes the addition of the 2021 model year as well as details supporting the proper identification...
Reject of the Month - 05/22/2018
... amount based on the corrected PET. It may be necessary to refund the customer all or some of the participation expense. Select the correct causal part based on the failed documented by the technician. If the causal part is not charged out on the...
Coolant and Recall 18138 - 06/25/2018
... HD vehicles equipped with a 6.6L diesel engine, confirm that the accurate price is claimed. Part Number 12378390: 50/50 Premix Dex-Cool coolant: $6.44 cost/gallon. The coolant is premixed so one gallon will service 2 vehicles. The cost of a half-gallon...
Warranty Parts Center Process Requirements - 08/30/2021
The GM WPC process is the common method used to obtain parts replaced at dealerships to better understand and help resolve product issues. The WPC will issue specific part return requests through the Global Warranty Management (GWM) system to obtain the...
Flush Codes on Customer Pay Job Cards - 04/17/2017
... customer pay job card doesn’t have this documentation requirement. However, if a subsequent part warranty transaction is required, the flush code on the original repair may be requested to verify that the reason for the part warranty isn’t...
Refrigerant - 05/09/2014
... announced the availability of a 12-ounce can of R-134A. The new size container is available with part number 88863968 and dealer cost is $5.25 per unit. A 30-pound cylinder is also available for a dealer price of $105 per unit. The part number for a...
2013 Camaro5 Fest - 09/04/2013
... that attended received a coupon for the installation of a Camaro specific Chevrolet Performance Part or Accessory that was identified in the Camaro5 Fest catalog. Customers that purchased an applicable performance part or accessory as listed within the...
Bulk Parts - 06/30/2015
Parts that are purchased in bulk are submitted in GWM using the applicable bulk part number, and the number of quarts, ounces, or feet used in the Part Quantity field. The following are typical bulk parts:Oil - enter the number of quarts usedCable/conduit/hose/line ...
City Express Cargo Van - 06/30/2015
... directly to GM through GWM using the following information: labor code 8060420 / causal part number JKTYRE / part description NON GM Part / wholesale authorization is required. Replaced tires may be requested by the WPC for inspection. GM will notify...
GWM and GMPP - 05/02/2012
Maintenance - Unless the component is required in connection with the repair of a covered part, GMPP will not pay for any maintenance service or part required to be performed or replaced as recommended by the vehicle manufacturer's maintenance schedule....
2017: Year in Review - 11/21/2017
... prior to work being performed but now can be made prior to transaction submission. Use of a non-GM part for any repair covered by GM was an addition to the matrix this year as well. If a non-GM part is being considered, DMA/DMC pre-approval is required....
Change to WPC Parts Waiver Process - 11/29/2016
To clear up inconsistencies in the application of the Warranty Part Center process, GM announced in September, a change in the parts waiver process. Effective since September 16th, 2016, a dealer’s DMA/DMC will not have the authority to waive a...
Disclosure Requirements - 09/27/2016
If a dealership modifies or installs equipment, accessories, or recycled parts on new vehicles that are not supplied by GM, it must be disclosed to the customer about to purchase the modified vehicle. This holds true when selling aftermarket service contracts...
Consequential Damage - 06/27/2016
... If the additional repairs are necessary because they are consequential damage from the failed part, all parts and labor are submitted on one line using the labor operation that addresses what the cause of failure is. The transaction would have multiple...
Choosing The Correct Labor Operation - 06/02/2015
... be applied to reflect how a failure occurred. In most situations there will be only one part that failed, and to claim reimbursement for the repair made, a labor operation is chosen that corresponds with that failed part. The warranty administrator,...
Ignition Switch Recall Update - 07/01/2014
... rental invoice, including the rental VIN and rental days must be attached to the job card.Part Return RequestAll ignition switch recall claims that paid in the 15 days prior to May 28, 2014, for which parts have already been returned to the WPC will...
Reject of the Month - June 2021 - 05/26/2021
Reject 067: Part X is not a compatible part for labor code X. NonCompliance Recall N202323021 Incorrect Torsion Bar Built Into Front Seat Belt Retractors is the basis of this month’s Reject of the Month article. The recall addresses...
Parts Department and Warranty Compliance - 07/30/2020
The Parts Department typically doesn’t have a lot of involvement with warranty repairs, but they do have some. This article addresses some of the responsibilities the Parts Department has in terms of job card and overall compliance. Electronic...
October 2014 Recall Update - 10/03/2014
... the inflator can be replaced. Safety Recall 14079G: Front Axle Right Half Shaft Fracture: The Part Information section of the recall has been revised to remove one of the two part numbers for the half shaft for manual transmissions. Stock for part...
June 2014 Recall Update - 06/06/2014
... that connect to the pump. The fuel line o-rings may be re-used if they are not damaged.Service Parts Safety Recall 13421: Fuel Transfer Pump: Various serviced vehicles equipped with a 6.6L diesel engine and dual fuel tanks may have had a suspect part...
Windshields & WPC - 06/06/2014
For WPC requests that include windshield glass, review the entire part return document. The requestor may have included a note that states it is not necessary to return glass with the part return request. If a note is not included with the request, and...
Warranty Parts Center - 06/06/2014
In early May of this year, my local Warranty Administrator's Club had the opportunity to participate in a presentation and site visit of the Warranty Parts Center in Orion, MI. During our visit we were given an overview of the WPC as well as the scope...
DEF - 02/27/2014
Effective February 12, 2014, the dealer price of Diesel Exhaust Fluid has been reduced. Pricing for the one gallon package, part number 19286291, is now $6.10. The pricing for a 2.5 gallon package, part number 19286292, is $10.73.
Windshield Replacements - 02/27/2014
Windshield replacements must be held for the normal parts retention period and the defect must be clearly identified on the glass by tape and/or a grease pencil. Windshield replacements with a non-GM part number are not eligible for warranty reimbursement...
May 2014 Recall Update - 05/09/2014
... (LPG) fuel tanks on these vehicles may not have been cleaned sufficiently to remove weld debris particles during the manufacturing process. Dealers are to clean the fuel tanks and the tank magnets, and replace the fuel pump. Vehicles involved include...
Accessory Floor Mats - 07/03/2013
The accessory floor mat kit for the Buick LaCrosse is on backorder. ADI's may fulfill orders with the old part number that has Saxonia retainers. It will be necessary to perform a rework to replace the Saxonia retainer with the ITW 2.0 retainers. ITW...
... amount based on the corrected PET. It may be necessary to refund the customer all or some of the participation expense. Select the correct causal part based on the failed documented by the technician. If the causal part is not charged out on the...
Coolant and Recall 18138 - 06/25/2018
... HD vehicles equipped with a 6.6L diesel engine, confirm that the accurate price is claimed. Part Number 12378390: 50/50 Premix Dex-Cool coolant: $6.44 cost/gallon. The coolant is premixed so one gallon will service 2 vehicles. The cost of a half-gallon...
Warranty Parts Center Process Requirements - 08/30/2021
The GM WPC process is the common method used to obtain parts replaced at dealerships to better understand and help resolve product issues. The WPC will issue specific part return requests through the Global Warranty Management (GWM) system to obtain the...
Flush Codes on Customer Pay Job Cards - 04/17/2017
... customer pay job card doesn’t have this documentation requirement. However, if a subsequent part warranty transaction is required, the flush code on the original repair may be requested to verify that the reason for the part warranty isn’t...
Refrigerant - 05/09/2014
... announced the availability of a 12-ounce can of R-134A. The new size container is available with part number 88863968 and dealer cost is $5.25 per unit. A 30-pound cylinder is also available for a dealer price of $105 per unit. The part number for a...
2013 Camaro5 Fest - 09/04/2013
... that attended received a coupon for the installation of a Camaro specific Chevrolet Performance Part or Accessory that was identified in the Camaro5 Fest catalog. Customers that purchased an applicable performance part or accessory as listed within the...
Bulk Parts - 06/30/2015
Parts that are purchased in bulk are submitted in GWM using the applicable bulk part number, and the number of quarts, ounces, or feet used in the Part Quantity field. The following are typical bulk parts:Oil - enter the number of quarts usedCable/conduit/hose/line ...
City Express Cargo Van - 06/30/2015
... directly to GM through GWM using the following information: labor code 8060420 / causal part number JKTYRE / part description NON GM Part / wholesale authorization is required. Replaced tires may be requested by the WPC for inspection. GM will notify...
GWM and GMPP - 05/02/2012
Maintenance - Unless the component is required in connection with the repair of a covered part, GMPP will not pay for any maintenance service or part required to be performed or replaced as recommended by the vehicle manufacturer's maintenance schedule....
2017: Year in Review - 11/21/2017
... prior to work being performed but now can be made prior to transaction submission. Use of a non-GM part for any repair covered by GM was an addition to the matrix this year as well. If a non-GM part is being considered, DMA/DMC pre-approval is required....
Change to WPC Parts Waiver Process - 11/29/2016
To clear up inconsistencies in the application of the Warranty Part Center process, GM announced in September, a change in the parts waiver process. Effective since September 16th, 2016, a dealer’s DMA/DMC will not have the authority to waive a...
Disclosure Requirements - 09/27/2016
If a dealership modifies or installs equipment, accessories, or recycled parts on new vehicles that are not supplied by GM, it must be disclosed to the customer about to purchase the modified vehicle. This holds true when selling aftermarket service contracts...
Consequential Damage - 06/27/2016
... If the additional repairs are necessary because they are consequential damage from the failed part, all parts and labor are submitted on one line using the labor operation that addresses what the cause of failure is. The transaction would have multiple...
Choosing The Correct Labor Operation - 06/02/2015
... be applied to reflect how a failure occurred. In most situations there will be only one part that failed, and to claim reimbursement for the repair made, a labor operation is chosen that corresponds with that failed part. The warranty administrator,...
Ignition Switch Recall Update - 07/01/2014
... rental invoice, including the rental VIN and rental days must be attached to the job card.Part Return RequestAll ignition switch recall claims that paid in the 15 days prior to May 28, 2014, for which parts have already been returned to the WPC will...
Reject of the Month - June 2021 - 05/26/2021
Reject 067: Part X is not a compatible part for labor code X. NonCompliance Recall N202323021 Incorrect Torsion Bar Built Into Front Seat Belt Retractors is the basis of this month’s Reject of the Month article. The recall addresses...
Parts Department and Warranty Compliance - 07/30/2020
The Parts Department typically doesn’t have a lot of involvement with warranty repairs, but they do have some. This article addresses some of the responsibilities the Parts Department has in terms of job card and overall compliance. Electronic...
October 2014 Recall Update - 10/03/2014
... the inflator can be replaced. Safety Recall 14079G: Front Axle Right Half Shaft Fracture: The Part Information section of the recall has been revised to remove one of the two part numbers for the half shaft for manual transmissions. Stock for part...
June 2014 Recall Update - 06/06/2014
... that connect to the pump. The fuel line o-rings may be re-used if they are not damaged.Service Parts Safety Recall 13421: Fuel Transfer Pump: Various serviced vehicles equipped with a 6.6L diesel engine and dual fuel tanks may have had a suspect part...
Windshields & WPC - 06/06/2014
For WPC requests that include windshield glass, review the entire part return document. The requestor may have included a note that states it is not necessary to return glass with the part return request. If a note is not included with the request, and...
Warranty Parts Center - 06/06/2014
In early May of this year, my local Warranty Administrator's Club had the opportunity to participate in a presentation and site visit of the Warranty Parts Center in Orion, MI. During our visit we were given an overview of the WPC as well as the scope...
DEF - 02/27/2014
Effective February 12, 2014, the dealer price of Diesel Exhaust Fluid has been reduced. Pricing for the one gallon package, part number 19286291, is now $6.10. The pricing for a 2.5 gallon package, part number 19286292, is $10.73.
Windshield Replacements - 02/27/2014
Windshield replacements must be held for the normal parts retention period and the defect must be clearly identified on the glass by tape and/or a grease pencil. Windshield replacements with a non-GM part number are not eligible for warranty reimbursement...
May 2014 Recall Update - 05/09/2014
... (LPG) fuel tanks on these vehicles may not have been cleaned sufficiently to remove weld debris particles during the manufacturing process. Dealers are to clean the fuel tanks and the tank magnets, and replace the fuel pump. Vehicles involved include...
Accessory Floor Mats - 07/03/2013
The accessory floor mat kit for the Buick LaCrosse is on backorder. ADI's may fulfill orders with the old part number that has Saxonia retainers. It will be necessary to perform a rework to replace the Saxonia retainer with the ITW 2.0 retainers. ITW...
Drive Motor Battery - 01/10/2014
GM imposed a $1,000 core charge on 2-Mode hybrid battery assembly part numbers 19180442 and 19117171 in October, 2009. Core issues and concerns should be directed to Focus Hope Enterprises, not the Warranty Part Center. Dealers may reference, CC&A...
Dexos1 0W20 Price Decrease - 11/18/2013
... This oil specification is the service oil for most 2014 GMC and Chevrolet pickup trucks. Complete part and price information is available in GlobalConnect within the EPIC application. Current dealer price for a quart of 0W20 is $3.65, part number 19...
Recall 15025 Goodyear Fortuna HL Tires - 04/28/2015
A part return project has been established for the return of all tires replaced under recall 15025. The recall applies to Goodyear Fortuna HL P255/65R18 tires. The tires must be returned to the following address: Goodyear Tire and RubberNorth American...
Full Size Truck PDI - 04/28/2015
The Cargo - Perimeter Bed Lighting option is available for 2014-2016 full size trucks. The option is installed as part of the PDI process. The bed light and harness is a loose shipped item and is contained in the part bag. The labor time to install the...
The Warranty Support Center - 10/02/2015
... across the United States? Each specialist handles anywhere from 150-200 dealerships. For the most part, the specialist is assigned to one region: Western, South Central, Southeast, Northeast or North Central. In some instances it may be necessary for...
Global Rivers Environmental Education Network (GREEN) - 10/23/2015
GM dealers are taking part in environmental science as part of GM's watershed education program. Through GM GREEN, GM employees partner with local schools and conservation groups to mentor students through water-monitoring events, classroom visits, and...
Battery Warranty Reimbursement Prices - 10/02/2015
... reimbursement price list, with pricing effective September 1, 2015. The list provides the GM part number, ACDelco part number, and the Dealer Reimbursement Rate. The list is published in the GM EPIC application of the Parts Workbench in GlobalConnect....
Chevrolet Volt - 02/23/2015
... packaged trunk kits. If the concern is found, dealers are to replace the missing antenna with part number 22969192. PI1397 addresses the condition and provides labor operation 0580128 that covers the cost of the part only; labor is included in the P...
Diesel Exhaust Fluid - 10/03/2014
... year, change references to the Tech 2 within the bulletin to scan tool and to update the DEF fluid part number. DEF part numbers are: 1-gallon PN 19286291, 2.5 gallon-PN 19286292, 55 gallon drum-PN 88863494, and 330 gallon tote-PN 88863495. ...
March 2016 Recall Update - 03/01/2016
... Oldsmobile Aurora vehicles equipped with a 4.0L V8 engine.Safety Recall 07035B: Engine Compartment Fire: Certain 1997-2003 Buick Regal GS and Pontiac Grand Prix GTP vehicles equipped with a 3.8L V6 Supercharged Engine are involved in the recall. The...
OE Batteries - 12/21/2017
... information, including the table. The table provides a list of original equipment ratings and part numbers used to set up an accurate battery test. The technician must select the proper battery type to prevent battery damage and to ensure correct test...
BOGO ACDelco Advantage Wiper Blade Promo - 11/21/2017
... are submitted in GWM with transaction type ZSSP, labor operation 0601071, dealer cost of a part in the net item field, and the part number in the comments field. The customer is responsible for paying the dealer’s state labor charges, taxes, a...
R-134A Refrigerant - 10/23/2017
The dealer price for R-134a refrigerant has increased. Part number 12356150 has increased from $139.00 to $193.50 for a 30-pound cylinder. Part number 88864533 has increased from $130.00 to $193.50 for a 30-pound cylinder.
Reject of the Month - August 2020 - 07/30/2020
Error 803: The number of days and distance exceeds the vehicle warranty limits. Error 086: Excessive customer participation amount. Error 243: Reject 086 cannot be authorized and must be corrected. A dealer performed a condenser replacement on a 2017...
WPC - 05/28/2020
... effective June 1, 2020. It is anticipated that there will be a significant reduction in the total part return requests in comparison to volumes prior to COVID-19. Although not all dealers will be affected in the same manner, while most dealers will see...
Electronic Parts Catalog - 08/30/2021
... not list the bulletin number. In some cases you may be able to refer to EPC to determine if the part number is related to a bulletin as well as view a copy of the bulletin. If the part number is bulletin related, view the bulletin for bulletin specific...
Parts and Accessories Warranty - 03/28/2022
The following are a few of the key points found in Article 1.1.1 Dealer Parts and Accessories Warranty of the Parts and Accessories Policies and Procedures Manual. All new or remanufactured GM Parts and Accessories installed by the Service Agent...
Labor Operation Selection - 12/01/2021
... it needs to be clarified by the technician how, or if, the two repairs are related. If one part fails and causes damage to other parts, the other parts are considered consequential damage. GM’s process is to only submit the labor operation...
Transmission Repair Clock Time - 01/27/2022
... technicians need separate clock times for base repair time, diagnostic time, cleaning and parts inspecting time, and OLH time. Despite the fact that technicians are now required to clock transmission repairs multiple times to get paid for their time,...
Recall N202324251-01 RRAB - 05/25/2022
... new RPT process is being rolled out with the recall. Technicians must scan the VIN and the new LH part (barcode or QR code) and submit through the RPT process. The VIN must be scanned again and the new RH part (barcode or QR code) scanned and submitted...
Out of the Box Failure - 06/20/2022
The dealer is responsible for ensuring that the correct parts are being used and the parts are not damaged or defective prior to installation. If the parts are found to be damaged out of the box, the dealer is to file a Parts Return with GMCCA for a replacement...
OE Batteries - 06/25/2018
... the information contained within the table that provides the appropriate battery type, CCA, and part number for the specific vehicle/engine. OE equipment ratings and part numbers are critical to accurately setting up a proper battery test....
Attachment Reminder - 07/23/2018
... Remember to include attachments with the following transactions: original job card or part invoice with part warranty transactions; the shop copy of the job card showing service management authorization with repeat and add on repairs; the shop copy of...
Choosing the Correct Labor Operation for Consequential Damage Repairs - 03/26/2018
Choosing the correct labor operation that best describes a warranty repair is an important part of a warranty administrator’s job. When that repair involves a part, the new GM Warranty Job Aid tool in the Labor Time Guide helps to assure that the...
Battery Replacement Bulletin - 09/25/2018
... provides detail on Original Equipment Batteries and ACDelco Replacement Battery Approved Warranty Part Numbers. The bulletin update contains the 2019 model year. The battery warranty replacement part table has been removed from the latest version....
GM imposed a $1,000 core charge on 2-Mode hybrid battery assembly part numbers 19180442 and 19117171 in October, 2009. Core issues and concerns should be directed to Focus Hope Enterprises, not the Warranty Part Center. Dealers may reference, CC&A...
Dexos1 0W20 Price Decrease - 11/18/2013
... This oil specification is the service oil for most 2014 GMC and Chevrolet pickup trucks. Complete part and price information is available in GlobalConnect within the EPIC application. Current dealer price for a quart of 0W20 is $3.65, part number 19...
Recall 15025 Goodyear Fortuna HL Tires - 04/28/2015
A part return project has been established for the return of all tires replaced under recall 15025. The recall applies to Goodyear Fortuna HL P255/65R18 tires. The tires must be returned to the following address: Goodyear Tire and RubberNorth American...
Full Size Truck PDI - 04/28/2015
The Cargo - Perimeter Bed Lighting option is available for 2014-2016 full size trucks. The option is installed as part of the PDI process. The bed light and harness is a loose shipped item and is contained in the part bag. The labor time to install the...
The Warranty Support Center - 10/02/2015
... across the United States? Each specialist handles anywhere from 150-200 dealerships. For the most part, the specialist is assigned to one region: Western, South Central, Southeast, Northeast or North Central. In some instances it may be necessary for...
Global Rivers Environmental Education Network (GREEN) - 10/23/2015
GM dealers are taking part in environmental science as part of GM's watershed education program. Through GM GREEN, GM employees partner with local schools and conservation groups to mentor students through water-monitoring events, classroom visits, and...
Battery Warranty Reimbursement Prices - 10/02/2015
... reimbursement price list, with pricing effective September 1, 2015. The list provides the GM part number, ACDelco part number, and the Dealer Reimbursement Rate. The list is published in the GM EPIC application of the Parts Workbench in GlobalConnect....
Chevrolet Volt - 02/23/2015
... packaged trunk kits. If the concern is found, dealers are to replace the missing antenna with part number 22969192. PI1397 addresses the condition and provides labor operation 0580128 that covers the cost of the part only; labor is included in the P...
Diesel Exhaust Fluid - 10/03/2014
... year, change references to the Tech 2 within the bulletin to scan tool and to update the DEF fluid part number. DEF part numbers are: 1-gallon PN 19286291, 2.5 gallon-PN 19286292, 55 gallon drum-PN 88863494, and 330 gallon tote-PN 88863495. ...
March 2016 Recall Update - 03/01/2016
... Oldsmobile Aurora vehicles equipped with a 4.0L V8 engine.Safety Recall 07035B: Engine Compartment Fire: Certain 1997-2003 Buick Regal GS and Pontiac Grand Prix GTP vehicles equipped with a 3.8L V6 Supercharged Engine are involved in the recall. The...
OE Batteries - 12/21/2017
... information, including the table. The table provides a list of original equipment ratings and part numbers used to set up an accurate battery test. The technician must select the proper battery type to prevent battery damage and to ensure correct test...
BOGO ACDelco Advantage Wiper Blade Promo - 11/21/2017
... are submitted in GWM with transaction type ZSSP, labor operation 0601071, dealer cost of a part in the net item field, and the part number in the comments field. The customer is responsible for paying the dealer’s state labor charges, taxes, a...
R-134A Refrigerant - 10/23/2017
The dealer price for R-134a refrigerant has increased. Part number 12356150 has increased from $139.00 to $193.50 for a 30-pound cylinder. Part number 88864533 has increased from $130.00 to $193.50 for a 30-pound cylinder.
Reject of the Month - August 2020 - 07/30/2020
Error 803: The number of days and distance exceeds the vehicle warranty limits. Error 086: Excessive customer participation amount. Error 243: Reject 086 cannot be authorized and must be corrected. A dealer performed a condenser replacement on a 2017...
WPC - 05/28/2020
... effective June 1, 2020. It is anticipated that there will be a significant reduction in the total part return requests in comparison to volumes prior to COVID-19. Although not all dealers will be affected in the same manner, while most dealers will see...
Electronic Parts Catalog - 08/30/2021
... not list the bulletin number. In some cases you may be able to refer to EPC to determine if the part number is related to a bulletin as well as view a copy of the bulletin. If the part number is bulletin related, view the bulletin for bulletin specific...
Parts and Accessories Warranty - 03/28/2022
The following are a few of the key points found in Article 1.1.1 Dealer Parts and Accessories Warranty of the Parts and Accessories Policies and Procedures Manual. All new or remanufactured GM Parts and Accessories installed by the Service Agent...
Labor Operation Selection - 12/01/2021
... it needs to be clarified by the technician how, or if, the two repairs are related. If one part fails and causes damage to other parts, the other parts are considered consequential damage. GM’s process is to only submit the labor operation...
Transmission Repair Clock Time - 01/27/2022
... technicians need separate clock times for base repair time, diagnostic time, cleaning and parts inspecting time, and OLH time. Despite the fact that technicians are now required to clock transmission repairs multiple times to get paid for their time,...
Recall N202324251-01 RRAB - 05/25/2022
... new RPT process is being rolled out with the recall. Technicians must scan the VIN and the new LH part (barcode or QR code) and submit through the RPT process. The VIN must be scanned again and the new RH part (barcode or QR code) scanned and submitted...
Out of the Box Failure - 06/20/2022
The dealer is responsible for ensuring that the correct parts are being used and the parts are not damaged or defective prior to installation. If the parts are found to be damaged out of the box, the dealer is to file a Parts Return with GMCCA for a replacement...
OE Batteries - 06/25/2018
... the information contained within the table that provides the appropriate battery type, CCA, and part number for the specific vehicle/engine. OE equipment ratings and part numbers are critical to accurately setting up a proper battery test....
Attachment Reminder - 07/23/2018
... Remember to include attachments with the following transactions: original job card or part invoice with part warranty transactions; the shop copy of the job card showing service management authorization with repeat and add on repairs; the shop copy of...
Choosing the Correct Labor Operation for Consequential Damage Repairs - 03/26/2018
Choosing the correct labor operation that best describes a warranty repair is an important part of a warranty administrator’s job. When that repair involves a part, the new GM Warranty Job Aid tool in the Labor Time Guide helps to assure that the...
Battery Replacement Bulletin - 09/25/2018
... provides detail on Original Equipment Batteries and ACDelco Replacement Battery Approved Warranty Part Numbers. The bulletin update contains the 2019 model year. The battery warranty replacement part table has been removed from the latest version....
Swapping Parts - 08/27/2019
Swapping parts from a stock vehicle to a customer vehicle is often useful from a diagnostic perspective. After diagnosis, the swapped parts must be removed from the customer’s vehicle and returned to the stock vehicle ensuring that they are properly...
Parts Price Change - 03/23/2024
GMCCA implemented a part price change effective April 1, 2024, on 916 parts as well as 35 core charge revisions. GWM calculates part cost using the GM Parts pricing effective on the repair completion date. GCUS-9-15821
CSMT App - 08/29/2023
... tools: Pre-Repair Authorization (PRA) Process, Field Product Reporting (FPR), Replacement Parts Traceability (RPT), Parts Photo Return (PPR), Service Workbench, and Recall Inbox for field action notifications. Pre-Repair Authorization Process...
CSMT App Enhanced - 08/22/2022
... tools: Pre-Repair Authorization (PRA) Process, Field Product Reporting (FPR), Replacement Parts Traceability (RPT), Parts Photo Return (PPR), Service Workbench, and Recall Inbox for field action notifications. Pre-Repair Authorization Process (PRA):...
WPC Parts Photo Return Requests - 03/23/2023
The progress of completed Photo Part Return Requests may be viewed in GWM and the CSMT app. The WPC Parts Photo Return tool on the CSMT app must be used to complete the part return request. The process does not work if photos are attached to a claim ...
Core Exchange Increase - 06/27/2023
... to improve the number of cores returned to GMCCA. The new core exchange for each of the following part numbers is $150. Affected part numbers include: 25926937, 25896031, 20981770, 20842710, 22754644, 20837392, and 22783391....
Core Credit Documentation - 08/09/2012
The dealer must submit for reimbursement for Core Parts returned to the WPC. The core part allowance is entered in the net item freight and postage field. The core exchange value documentation must be printed and attached to the job card for which the...
Z Labour Operations - 09/19/2011
... type ZREG, labour hours vary with model.Z2262 Lube, oil, and filter change. Claim GM parts and labour time of 0.3.Z2263 Tire rotation. Labour time varies by model.Z2264 Passenger compartment air filter replacement. Claim GM part and...
Transmission Internal Repair Clock Time Changes - 01/19/2012
... repairs have been made, the technician must clock off and reinstall the transmission, which is part of the base repair. The total time clocked reflects what can be claimed as OLH, provided it is approved by service management. OLH over 2 hours, for most...
WPC Pending Debit Change - 09/19/2011
... the number of days that a transaction stays in "Pending Debit" status and the time that the part is held for WPC for processing. When the part has been inspected and found defect free the transaction status will be changed to "Inspected - Non Defective"...
Freight and Postage vs. Parts Expedite - 03/11/2013
The following is a quick tip for when to enter an expense in freight and postage or when to enter it in the parts expedite field.Freight and postage: expenses associated with shipping to a GM facility. When expenses are indicated in this field, additional...
Battery Replacement Requirements - 06/19/2013
Batteries have specific documentation requirements that differ slightly from other warranty part replacements. Below are some of the specifics:Batteries replaced during the bumper-to-bumper warranty are covered for 12 months or the remainder of the bumper-to-bumper...
Cores - 04/12/2013
GM has removed the core charges from cylinder head part numbers 12610716 and 12578450. Cylinder head part numbers 12640010 and 12621773 continue to carry a core charge of $75.00. Advise service technicians of the cylinder head core requirement, as well...
Components and Systems - 04/13/2010
... one must consider (or be aware of) to properly administer warranty operations within the service department. One of the more challenging aspects of processing a warranty transaction is selecting the proper labor operation. When faced with complex repairs,...
Steering Gear Bushings - 04/12/2011
... to correct a concern of a clunk or knock noise from the bushing in the steering gear. Warranty part returns have shown that entire steering gear assemblies are being replaced to address this issue. The correct part number for the bushing is 20908399....
Global Warranty - Data Entry Tips - 02/04/2010
... authorization to override the error. Decimal points. When entering dollar amounts in the part cost field, always include the decimal point with the appropriate characters in the tenths position of the dollar amount. For example, a dealer obtained...
CSMT App Enhanced - 12/01/2021
... OS version 8, 9, 10, or 11. The latest version contains the following enhancements: WPC Photo Parts Return: currently only applicable to dealers in the North Central Region. The new WPC part return program allows dealers in the North Central Region...
May 2022 Recall Update - 04/26/2022
... N212351030-01 Rear Drive Shaft Loss of Propulsion (Left): The recall has been revised to update a part number and include a copy of the customer notification letter. The program affects certain 2021 Cadillac Escalade/Escalade ESV, Chevrolet Suburban/Tahoe,...
Limited Lifetime Parts Warranty - 11/25/2020
The Certified Service Limited Lifetime Parts Warranty (LLPW) offers a lifetime warranty on specific customer purchased parts to the original purchaser only. Labor is covered if the part fails within 12 months for those lifetime parts that were when installed...
Reject of the Month - - 07/25/2017
... Communication Interface Module, was submitted with the module indicated as the causal failed part. The transaction rejected with three error codes related to the module associated with the repair. Error 050: Part Number XX is Restricted and Requires...
Properly Documenting a Policy Repair - 02/02/2016
... warranty administrators, or other non-supervisory hourly personnel cannot be considered as part of the team. Policy repair decisions are to be made on a case-by-case basis, and a crucial part of documenting approval is the service manager's explanation...
Paint Warranty Claims - 04/08/2016
... is performed by the service agents' body shop, the warranty transaction must reflect labor and parts; submitting the total repair in the sublet net item field is not allowed. Sublet invoices are to contain the customer name, VIN, date of repair, and...
July 2014 Recall Update - 07/01/2014
... Axle Right Half Shaft Fracture: The recall has been updated to include a revision for the service part inspection for part numbers 13334705, 13367771, 13335132 (auto transmission), and 13367770 (manual transmission). All solid axle shafts are good stock...
Unintended Ignition Key Rotation Clarification - 10/03/2014
... - To complete the repair on 1 vehicle involved in recall 14172, 14299, or 14350 using insert, part number 23279477, and key rings, either 23232599, 23247262, or 13598784, you will need 4 inserts and 4 rings. The components are packaged into merchandising...
Limited Parts Return - 10/03/2014
On September 15, 2014, the Warranty Parts Center established a limited parts return for parts replaced in accordance with recalls 14030, 14115, 14152, and 14187. The part return requests will follow the standard parts return requirement. Dealers...
Swapping parts from a stock vehicle to a customer vehicle is often useful from a diagnostic perspective. After diagnosis, the swapped parts must be removed from the customer’s vehicle and returned to the stock vehicle ensuring that they are properly...
Parts Price Change - 03/23/2024
GMCCA implemented a part price change effective April 1, 2024, on 916 parts as well as 35 core charge revisions. GWM calculates part cost using the GM Parts pricing effective on the repair completion date. GCUS-9-15821
CSMT App - 08/29/2023
... tools: Pre-Repair Authorization (PRA) Process, Field Product Reporting (FPR), Replacement Parts Traceability (RPT), Parts Photo Return (PPR), Service Workbench, and Recall Inbox for field action notifications. Pre-Repair Authorization Process...
CSMT App Enhanced - 08/22/2022
... tools: Pre-Repair Authorization (PRA) Process, Field Product Reporting (FPR), Replacement Parts Traceability (RPT), Parts Photo Return (PPR), Service Workbench, and Recall Inbox for field action notifications. Pre-Repair Authorization Process (PRA):...
WPC Parts Photo Return Requests - 03/23/2023
The progress of completed Photo Part Return Requests may be viewed in GWM and the CSMT app. The WPC Parts Photo Return tool on the CSMT app must be used to complete the part return request. The process does not work if photos are attached to a claim ...
Core Exchange Increase - 06/27/2023
... to improve the number of cores returned to GMCCA. The new core exchange for each of the following part numbers is $150. Affected part numbers include: 25926937, 25896031, 20981770, 20842710, 22754644, 20837392, and 22783391....
Core Credit Documentation - 08/09/2012
The dealer must submit for reimbursement for Core Parts returned to the WPC. The core part allowance is entered in the net item freight and postage field. The core exchange value documentation must be printed and attached to the job card for which the...
Z Labour Operations - 09/19/2011
... type ZREG, labour hours vary with model.Z2262 Lube, oil, and filter change. Claim GM parts and labour time of 0.3.Z2263 Tire rotation. Labour time varies by model.Z2264 Passenger compartment air filter replacement. Claim GM part and...
Transmission Internal Repair Clock Time Changes - 01/19/2012
... repairs have been made, the technician must clock off and reinstall the transmission, which is part of the base repair. The total time clocked reflects what can be claimed as OLH, provided it is approved by service management. OLH over 2 hours, for most...
WPC Pending Debit Change - 09/19/2011
... the number of days that a transaction stays in "Pending Debit" status and the time that the part is held for WPC for processing. When the part has been inspected and found defect free the transaction status will be changed to "Inspected - Non Defective"...
Freight and Postage vs. Parts Expedite - 03/11/2013
The following is a quick tip for when to enter an expense in freight and postage or when to enter it in the parts expedite field.Freight and postage: expenses associated with shipping to a GM facility. When expenses are indicated in this field, additional...
Battery Replacement Requirements - 06/19/2013
Batteries have specific documentation requirements that differ slightly from other warranty part replacements. Below are some of the specifics:Batteries replaced during the bumper-to-bumper warranty are covered for 12 months or the remainder of the bumper-to-bumper...
Cores - 04/12/2013
GM has removed the core charges from cylinder head part numbers 12610716 and 12578450. Cylinder head part numbers 12640010 and 12621773 continue to carry a core charge of $75.00. Advise service technicians of the cylinder head core requirement, as well...
Components and Systems - 04/13/2010
... one must consider (or be aware of) to properly administer warranty operations within the service department. One of the more challenging aspects of processing a warranty transaction is selecting the proper labor operation. When faced with complex repairs,...
Steering Gear Bushings - 04/12/2011
... to correct a concern of a clunk or knock noise from the bushing in the steering gear. Warranty part returns have shown that entire steering gear assemblies are being replaced to address this issue. The correct part number for the bushing is 20908399....
Global Warranty - Data Entry Tips - 02/04/2010
... authorization to override the error. Decimal points. When entering dollar amounts in the part cost field, always include the decimal point with the appropriate characters in the tenths position of the dollar amount. For example, a dealer obtained...
CSMT App Enhanced - 12/01/2021
... OS version 8, 9, 10, or 11. The latest version contains the following enhancements: WPC Photo Parts Return: currently only applicable to dealers in the North Central Region. The new WPC part return program allows dealers in the North Central Region...
May 2022 Recall Update - 04/26/2022
... N212351030-01 Rear Drive Shaft Loss of Propulsion (Left): The recall has been revised to update a part number and include a copy of the customer notification letter. The program affects certain 2021 Cadillac Escalade/Escalade ESV, Chevrolet Suburban/Tahoe,...
Limited Lifetime Parts Warranty - 11/25/2020
The Certified Service Limited Lifetime Parts Warranty (LLPW) offers a lifetime warranty on specific customer purchased parts to the original purchaser only. Labor is covered if the part fails within 12 months for those lifetime parts that were when installed...
Reject of the Month - - 07/25/2017
... Communication Interface Module, was submitted with the module indicated as the causal failed part. The transaction rejected with three error codes related to the module associated with the repair. Error 050: Part Number XX is Restricted and Requires...
Properly Documenting a Policy Repair - 02/02/2016
... warranty administrators, or other non-supervisory hourly personnel cannot be considered as part of the team. Policy repair decisions are to be made on a case-by-case basis, and a crucial part of documenting approval is the service manager's explanation...
Paint Warranty Claims - 04/08/2016
... is performed by the service agents' body shop, the warranty transaction must reflect labor and parts; submitting the total repair in the sublet net item field is not allowed. Sublet invoices are to contain the customer name, VIN, date of repair, and...
July 2014 Recall Update - 07/01/2014
... Axle Right Half Shaft Fracture: The recall has been updated to include a revision for the service part inspection for part numbers 13334705, 13367771, 13335132 (auto transmission), and 13367770 (manual transmission). All solid axle shafts are good stock...
Unintended Ignition Key Rotation Clarification - 10/03/2014
... - To complete the repair on 1 vehicle involved in recall 14172, 14299, or 14350 using insert, part number 23279477, and key rings, either 23232599, 23247262, or 13598784, you will need 4 inserts and 4 rings. The components are packaged into merchandising...
Limited Parts Return - 10/03/2014
On September 15, 2014, the Warranty Parts Center established a limited parts return for parts replaced in accordance with recalls 14030, 14115, 14152, and 14187. The part return requests will follow the standard parts return requirement. Dealers...
WPC Bulletin 99-00-89-019 - 09/09/2014
... with the returned paperwork. The transaction will be subject to debit if the WPC received the part without the paperwork or with incomplete paperwork.UPS Freight is no longer used for the shipping of hazardous materials. Central Transport must...
Warranty Parts Center Shipping Labels - 05/09/2014
Shipping parts to the Warranty Parts Center is a requirement for every service agent when requested. Paperwork must be included both inside the box being shipped and attached to the outside of the box. UPS is the shipping company used to ship parts, (Central...
Parts Scrapping Report - 05/09/2014
Global Warranty Management is able to generate a report that can be used by the Parts Department for the scrapping of warranty parts once the 15-day retention period expires. To build a part scrapping report access the "Analyze Warranty" tab and...
Reject of the Month - 12/19/2014
... posted a claim reject question on the warranty forum. The member submitted a transaction for a part warranty transmission replacement. The original transmission was handled as a customer pay transaction by another dealership. The original transmission...
Recalled Fortera Tires - 02/23/2015
... GM began requesting the return of all tires replaced related to the recall on February 17, 2015.A part return request will be initiated through GWM and appear as normal within the Notification Box for those transactions that paid on or after February...
Electronic Exchange Program - 07/29/2015
... for a warranty transaction. Technicians diagnose exchange component failures and provide the part number to the parts department by either scan tool or by getting the part number directly from the component. The parts department then contacts their...
Global Warranty User Manual Updated - 04/08/2016
... repairs, subsequent damage, two concerns with only one published operation, repeat repairs, part failures during the same repair visit, Labor, Parts, Net, AuthorizationsAuthorization: how to request GM authorization on a transaction, request for Pre-Repair...
GM Authorization - 02/25/2021
... to transaction submission or after the first reject. Authorization code P is for excessive parts. Most dealership’s excessive parts empowerment is $250.00 in parts, $2500.00 total transaction. Transactions over $250.00 in parts or over $2500.00...
Labor Operations for Single Failures and Consequential Damage - 05/23/2023
... separate leaks were found. One concern of a noise in the front end, but different front-end parts caused different noises. When multiple repairs are required to correct a customer’s one concern, it needs to be clarified by the...
From the Desk of a Service Manager - 02/04/2010
Take a moment to remember when the last time was that the service manager worked with the parts manager to analyze the state of the dealership's parts inventory and those processes that relate to both the service and parts functions. Maybe the meeting...
Routing the Transaction for Review and Payment - 04/27/2011
... comments field should include all supporting comments necessary for the service event; including part numbers for expedited parts, time line for excessive rentals, documentation for miscellaneous expenses, justification for other labour time, sublet...
Recall Tips - 04/27/2011
... of the PCM for a possible internal failure. As outlined in the recall document, the full part number and lot number located on the module must be included in the correction field of the transaction. The numbers should be recorded on the hard copy of...
Recall Tip - 04/12/2013
... switch. If the switches do not operate as designed, dealers are to install a new door module. The part that is listed on the second page of the recall bulletin is the necessary part for the repair procedure. Parts InformationPart NumberDescriptionQuantity/Vehicle19119236 SWITCH...
Global Warranty Management - 10/08/2012
... may be a matter of updating a labour operation to better reflect the repairs performed, removing a part from the parts list that was charged out on the incorrect line or applying dealer self-authorization.The Miscellaneous Net Item field typically doesn't...
Excessive Parts Usage - 11/17/2011
Any service manager or technician will tell you that not all repairs are as simple as taking the broken part off and replacing it with a new component. Occasionally, a claim will come up that is far more complicated than anticipated. In these cases, the...
New A/C Refrigerant - R1234yf - 07/02/2012
... GM will only reimburse the amount of refrigerant that is actually used.Refrigerant R1234yf, part number 19260234, must be billed by the gram in the Parts Quantity field. The refrigerant is packaged and sold in a 4.5 kg container at a cost of $636.00...
Transportation Claims and Related Damage - 09/26/2022
When it comes to a warranty transaction, if the causal/failed part causes damage to additional parts, this is considered consequential damage. The labor operation of the part that failed is used and parts damaged by that failure are all claimed under...
Reject of the Month - June 2019 - 05/29/2019
A part warranty transaction was submitted for the part warranty replacement of DuraStop brake pads that were originally installed in March 2017. The pads required replacement in May of this year. Since the pads were purchased prior to April 1, 2018,...
Scrapping Parts & Creating a Parts Scrapping Report - 05/29/2019
After a warranty repair, all parts replaced are to be turned into the parts department by technicians for identification, retention, and/or return. It’s important to note that parts must be turned in immediately after a repair. Dealers have reported...
Warranty Parts Center Paperwork - 02/27/2020
When the Warranty Parts Center requests parts be returned for evaluation, equally important is the paper documentation. Job Card Information is critical to analyzing product issues. Detailed concern, cause, and failure contained in the job card helps...
Consequential Damage Repairs - 11/29/2018
Consequential damage claims, where one part fails and causes the failure of other parts, are often claimed incorrectly due to technicians, service advisors, and warranty administrators being unaware of how they should be submitted. The correct way...
Reject of the Month - 01/21/2019
Title 49 of the Code of Federal Regulations Compliance - A transaction was submitted and accepted for the necessary parts and labor associated with the replacement of the evaporative emissions canister and canister solenoid on a 2018 Chevrolet Silverado....
Full Disclosure - 07/25/2017
... for more information on service agent requirements for calibration verification. Used parts are strictly prohibited when performing warranty and policy repairs, field actions, and any other services or repairs paid for by GM. In the unusual scenario...
Warranty Performance Analysis - Review of past three years - 12/24/2010
... have found useful information in this column. This is the last of the articles I will write as a part of this series. So, I thought it might be useful to review the three different topics covered during my tenure in this space.We presented suggestions...
April 2016 Recall Update - 04/08/2016
Safety Recall 07035C: Engine Compartment Fire: The recall bulletin has been revised to provide service repair tips that may reduce amount of time and effort required to perform the repair. Information has also been provided for the removal, retention,...
... with the returned paperwork. The transaction will be subject to debit if the WPC received the part without the paperwork or with incomplete paperwork.UPS Freight is no longer used for the shipping of hazardous materials. Central Transport must...
Warranty Parts Center Shipping Labels - 05/09/2014
Shipping parts to the Warranty Parts Center is a requirement for every service agent when requested. Paperwork must be included both inside the box being shipped and attached to the outside of the box. UPS is the shipping company used to ship parts, (Central...
Parts Scrapping Report - 05/09/2014
Global Warranty Management is able to generate a report that can be used by the Parts Department for the scrapping of warranty parts once the 15-day retention period expires. To build a part scrapping report access the "Analyze Warranty" tab and...
Reject of the Month - 12/19/2014
... posted a claim reject question on the warranty forum. The member submitted a transaction for a part warranty transmission replacement. The original transmission was handled as a customer pay transaction by another dealership. The original transmission...
Recalled Fortera Tires - 02/23/2015
... GM began requesting the return of all tires replaced related to the recall on February 17, 2015.A part return request will be initiated through GWM and appear as normal within the Notification Box for those transactions that paid on or after February...
Electronic Exchange Program - 07/29/2015
... for a warranty transaction. Technicians diagnose exchange component failures and provide the part number to the parts department by either scan tool or by getting the part number directly from the component. The parts department then contacts their...
Global Warranty User Manual Updated - 04/08/2016
... repairs, subsequent damage, two concerns with only one published operation, repeat repairs, part failures during the same repair visit, Labor, Parts, Net, AuthorizationsAuthorization: how to request GM authorization on a transaction, request for Pre-Repair...
GM Authorization - 02/25/2021
... to transaction submission or after the first reject. Authorization code P is for excessive parts. Most dealership’s excessive parts empowerment is $250.00 in parts, $2500.00 total transaction. Transactions over $250.00 in parts or over $2500.00...
Labor Operations for Single Failures and Consequential Damage - 05/23/2023
... separate leaks were found. One concern of a noise in the front end, but different front-end parts caused different noises. When multiple repairs are required to correct a customer’s one concern, it needs to be clarified by the...
From the Desk of a Service Manager - 02/04/2010
Take a moment to remember when the last time was that the service manager worked with the parts manager to analyze the state of the dealership's parts inventory and those processes that relate to both the service and parts functions. Maybe the meeting...
Routing the Transaction for Review and Payment - 04/27/2011
... comments field should include all supporting comments necessary for the service event; including part numbers for expedited parts, time line for excessive rentals, documentation for miscellaneous expenses, justification for other labour time, sublet...
Recall Tips - 04/27/2011
... of the PCM for a possible internal failure. As outlined in the recall document, the full part number and lot number located on the module must be included in the correction field of the transaction. The numbers should be recorded on the hard copy of...
Recall Tip - 04/12/2013
... switch. If the switches do not operate as designed, dealers are to install a new door module. The part that is listed on the second page of the recall bulletin is the necessary part for the repair procedure. Parts InformationPart NumberDescriptionQuantity/Vehicle19119236 SWITCH...
Global Warranty Management - 10/08/2012
... may be a matter of updating a labour operation to better reflect the repairs performed, removing a part from the parts list that was charged out on the incorrect line or applying dealer self-authorization.The Miscellaneous Net Item field typically doesn't...
Excessive Parts Usage - 11/17/2011
Any service manager or technician will tell you that not all repairs are as simple as taking the broken part off and replacing it with a new component. Occasionally, a claim will come up that is far more complicated than anticipated. In these cases, the...
New A/C Refrigerant - R1234yf - 07/02/2012
... GM will only reimburse the amount of refrigerant that is actually used.Refrigerant R1234yf, part number 19260234, must be billed by the gram in the Parts Quantity field. The refrigerant is packaged and sold in a 4.5 kg container at a cost of $636.00...
Transportation Claims and Related Damage - 09/26/2022
When it comes to a warranty transaction, if the causal/failed part causes damage to additional parts, this is considered consequential damage. The labor operation of the part that failed is used and parts damaged by that failure are all claimed under...
Reject of the Month - June 2019 - 05/29/2019
A part warranty transaction was submitted for the part warranty replacement of DuraStop brake pads that were originally installed in March 2017. The pads required replacement in May of this year. Since the pads were purchased prior to April 1, 2018,...
Scrapping Parts & Creating a Parts Scrapping Report - 05/29/2019
After a warranty repair, all parts replaced are to be turned into the parts department by technicians for identification, retention, and/or return. It’s important to note that parts must be turned in immediately after a repair. Dealers have reported...
Warranty Parts Center Paperwork - 02/27/2020
When the Warranty Parts Center requests parts be returned for evaluation, equally important is the paper documentation. Job Card Information is critical to analyzing product issues. Detailed concern, cause, and failure contained in the job card helps...
Consequential Damage Repairs - 11/29/2018
Consequential damage claims, where one part fails and causes the failure of other parts, are often claimed incorrectly due to technicians, service advisors, and warranty administrators being unaware of how they should be submitted. The correct way...
Reject of the Month - 01/21/2019
Title 49 of the Code of Federal Regulations Compliance - A transaction was submitted and accepted for the necessary parts and labor associated with the replacement of the evaporative emissions canister and canister solenoid on a 2018 Chevrolet Silverado....
Full Disclosure - 07/25/2017
... for more information on service agent requirements for calibration verification. Used parts are strictly prohibited when performing warranty and policy repairs, field actions, and any other services or repairs paid for by GM. In the unusual scenario...
Warranty Performance Analysis - Review of past three years - 12/24/2010
... have found useful information in this column. This is the last of the articles I will write as a part of this series. So, I thought it might be useful to review the three different topics covered during my tenure in this space.We presented suggestions...
April 2016 Recall Update - 04/08/2016
Safety Recall 07035C: Engine Compartment Fire: The recall bulletin has been revised to provide service repair tips that may reduce amount of time and effort required to perform the repair. Information has also been provided for the removal, retention,...
Disclosure Requirements - 04/26/2022
Most GM dealers use GM, or GM approved parts for both warranty and customer pay repairs. When it comes to customer pay repairs, dealerships can install non-GM parts if that is what the customer wants, but it is a requirement that it is fully disclosed...
Reject of the Month - November 2022 - 10/28/2022
... submitted, including the labor operation appropriately identifies the failure, the causal part correlates with the failed component, h-route comments support the request, and necessary attachments are included and complete. The following are examples...
Parts Scrapping - 04/25/2023
Following a warranty repair, all parts are to be turned into the parts department by technicians for retention and/or return to the WPC. Warranty parts retained must be identified with the job card number. It is recommended to also identify the last 8...
Choosing the Correct Labor Operation - 01/24/2023
... applicable to each failed (causal) component. If one component fails and damages additional parts, only the labor operation of the failed part should be submitted. If one part fails and causes damage to other parts, the other parts are considered...
Warranty Blocks and Branded Titles - 05/23/2023
The GM New Vehicle Limited Warranty may be partially or fully voided for a number of reasons. Investigate Vehicle History (IVH) or the dashboard in Service Workbench must be accessed in order to verify warranty coverage and identify any partially or fully...
Bolt High Voltage Batteries - 09/26/2022
Bolt owners that have had high voltage batteries replaced as part of the recall may not be aware that the replacement battery came with an 8 year/100,000-mile limited part warranty. If the customer returns to the dealership for the new advanced diagnostic...
Labor Time Guide Request for Review Process - 08/22/2022
GM Dealers can submit a request to review labor time and part quantity/dollar amount in Service Information. Requests for review are submitted once you have built your vehicle or pasted in the VIN in the Labor Time Guide. The Request for Review form can...
Rental Past 10 Days - 07/25/2023
With part delays still a problem for dealerships, customers are still in rental vehicles for extended periods of time. GM will pay for every rental day required, as long as those days are justified. It is a requirement that dealers complete the...
GM Authorization - 02/26/2024
... for further review? Unjustified expenses, such as other labor hours, excessive rental, additional parts, or net item expenses. All expenses associated with the repair must be documented, explained and justified. In order to provide adequate support...
Quantity of Refrigerant Exceeds 99 - 02/25/2021
The parts quantity data field in Global Warranty Management will only accept up to 2 digits. In cases where the quantity exceeds “99”, a quantity of 99 is entered in the parts quantity field of the transaction, with the remaining quantity...
Accessories: LPO, ACO, and IBP - 11/25/2020
... (IBP Accessories). Associated Accessories offered through GM’s Integrated Business Partners (IBP) are covered by the individual accessory manufacturer. GM, however, will pay labor and an administrative allowance if the accessory needs to be replaced...
Reject of the Month - February 2021 - 01/27/2021
Error 073: Total Other Labor Hours Exceed the Allowance for the Labor Code Error 067: Part is not a Compatible Part for the Labor Code --------------------------------------------------------------------------------------------------- The owner of a 2017...
WPC Temporary Changes - 06/23/2020
Due to changing security protocols at UPS, the UPS Complete View Returns interface (GM Warranty Part Returns – UPS Shipping Interface) will require dealer login credentials, including the BAC Code and Transaction Number. This went into effect June...
Associated Accessories - 05/22/2018
... assembly by the Associated Accessories Manufacturer, include the manufacturer name, the service part name or GM part number. The Associated Accessory GM Part Number must be entered in the Reference Number field of the GWM transaction. Reimbursement of...
Warranty Blocks and Branded Titles - 01/28/2020
... Systems Warranty - Federal or California Emissions Warranty must be honored as long as the OEM part is present on the vehicle and is able to be repaired or replaced per published service procedures. Failures must be due to a defect in material or workmanship...
Policy Evaluation Tool - 09/24/2019
... be considered, using warranty rates, not customer pay. It is a requirement to stay within the GM participation amount, or range, provided by the tool. Any deviation requires pre-approval from the dealer’s DMA using the Claim Pre-Approval Request...
Customer Satisfaction Program 15036 - 04/08/2016
An initial supply of Trailer Hitch Platforms, part number 19333098, has been shipped to dealers to support dealer readiness to service vehicles associated with recall 15036. It is critical that dealers return trailer hitch cores as soon as possible. A...
Continental Replacement Tires - 10/02/2015
... for recall tires that are specified in the DOT ranges. Only tires that match the tire description, part number, DOT sequence and DOT production periods are part of the recall. Refer to GlobalConnect message GCUS-9-820. ...
WPC and Core Reimbursement - 01/21/2015
When a part that has a core charge is requested to be sent to the Warranty Parts Center, service agents need to get reimbursed for that core by adjusting the warranty transaction it was originally billed out on. There is not an automatic credit. When...
November 2014 Recall Update - 10/31/2014
... Diagnostic Module (SDM). Safety Recall 13139A: CNG Fuel Tank Shut-Off Solenoid Connector: The parts and service procedure in the recall bulletin have been updated. The recall applies to certain 2011-2013 Chevrolet Express and GMC Savana vehicles...
Recalls 13454, 14063, 14113 and 14133 - 05/09/2014
... depending on the VIN. Always refer to IVH for accurate information regarding open recalls by VIN. Parts required for the completion of the recalls are currently being shipped under one part number, based on the VIN number placed on the order. Dealers...
August 2014 Recall Update - 08/05/2014
... TrailBlazer EXT, GMC Envoy XL; and 2005-2007 Saab 9-7X. Dealers are instructed to inspect the part number of the door module and, if necessary, install a new door module.Noncompliance Recall 12212: Turn Signal Lamp Outage Indicator Not Working: Certain...
Paint Warranty Claims - 01/28/2014
... reimburse. There are four options when it comes to choosing the correct paint labour code. Partial color/clear coat labour codes are used when the repair needed is to correct thin or mottled paint, off color, rub through, shallow scratches, or debris...
R-1234yf Refrigerant - 07/03/2013
In June of 2012, GM released R-1234yf, part number 19260234, for use in the 2013 Cadillac XTS and ATS. Current dealer price for this refrigerant is $585.00 for a 4.5KG (4,500G) cylinder or $1.30 (per 10 gram increments). This price went into effect on...
Top 10 Things Service Advisors Should Never Do - 07/30/2013
... open recalls by investigating the vehicle history (IVH) on every vehicle that enters the service department for maintenance or repair. GM is required to furnish various state and federal government agencies with recall progress on a regular basis and...
Most GM dealers use GM, or GM approved parts for both warranty and customer pay repairs. When it comes to customer pay repairs, dealerships can install non-GM parts if that is what the customer wants, but it is a requirement that it is fully disclosed...
Reject of the Month - November 2022 - 10/28/2022
... submitted, including the labor operation appropriately identifies the failure, the causal part correlates with the failed component, h-route comments support the request, and necessary attachments are included and complete. The following are examples...
Parts Scrapping - 04/25/2023
Following a warranty repair, all parts are to be turned into the parts department by technicians for retention and/or return to the WPC. Warranty parts retained must be identified with the job card number. It is recommended to also identify the last 8...
Choosing the Correct Labor Operation - 01/24/2023
... applicable to each failed (causal) component. If one component fails and damages additional parts, only the labor operation of the failed part should be submitted. If one part fails and causes damage to other parts, the other parts are considered...
Warranty Blocks and Branded Titles - 05/23/2023
The GM New Vehicle Limited Warranty may be partially or fully voided for a number of reasons. Investigate Vehicle History (IVH) or the dashboard in Service Workbench must be accessed in order to verify warranty coverage and identify any partially or fully...
Bolt High Voltage Batteries - 09/26/2022
Bolt owners that have had high voltage batteries replaced as part of the recall may not be aware that the replacement battery came with an 8 year/100,000-mile limited part warranty. If the customer returns to the dealership for the new advanced diagnostic...
Labor Time Guide Request for Review Process - 08/22/2022
GM Dealers can submit a request to review labor time and part quantity/dollar amount in Service Information. Requests for review are submitted once you have built your vehicle or pasted in the VIN in the Labor Time Guide. The Request for Review form can...
Rental Past 10 Days - 07/25/2023
With part delays still a problem for dealerships, customers are still in rental vehicles for extended periods of time. GM will pay for every rental day required, as long as those days are justified. It is a requirement that dealers complete the...
GM Authorization - 02/26/2024
... for further review? Unjustified expenses, such as other labor hours, excessive rental, additional parts, or net item expenses. All expenses associated with the repair must be documented, explained and justified. In order to provide adequate support...
Quantity of Refrigerant Exceeds 99 - 02/25/2021
The parts quantity data field in Global Warranty Management will only accept up to 2 digits. In cases where the quantity exceeds “99”, a quantity of 99 is entered in the parts quantity field of the transaction, with the remaining quantity...
Accessories: LPO, ACO, and IBP - 11/25/2020
... (IBP Accessories). Associated Accessories offered through GM’s Integrated Business Partners (IBP) are covered by the individual accessory manufacturer. GM, however, will pay labor and an administrative allowance if the accessory needs to be replaced...
Reject of the Month - February 2021 - 01/27/2021
Error 073: Total Other Labor Hours Exceed the Allowance for the Labor Code Error 067: Part is not a Compatible Part for the Labor Code --------------------------------------------------------------------------------------------------- The owner of a 2017...
WPC Temporary Changes - 06/23/2020
Due to changing security protocols at UPS, the UPS Complete View Returns interface (GM Warranty Part Returns – UPS Shipping Interface) will require dealer login credentials, including the BAC Code and Transaction Number. This went into effect June...
Associated Accessories - 05/22/2018
... assembly by the Associated Accessories Manufacturer, include the manufacturer name, the service part name or GM part number. The Associated Accessory GM Part Number must be entered in the Reference Number field of the GWM transaction. Reimbursement of...
Warranty Blocks and Branded Titles - 01/28/2020
... Systems Warranty - Federal or California Emissions Warranty must be honored as long as the OEM part is present on the vehicle and is able to be repaired or replaced per published service procedures. Failures must be due to a defect in material or workmanship...
Policy Evaluation Tool - 09/24/2019
... be considered, using warranty rates, not customer pay. It is a requirement to stay within the GM participation amount, or range, provided by the tool. Any deviation requires pre-approval from the dealer’s DMA using the Claim Pre-Approval Request...
Customer Satisfaction Program 15036 - 04/08/2016
An initial supply of Trailer Hitch Platforms, part number 19333098, has been shipped to dealers to support dealer readiness to service vehicles associated with recall 15036. It is critical that dealers return trailer hitch cores as soon as possible. A...
Continental Replacement Tires - 10/02/2015
... for recall tires that are specified in the DOT ranges. Only tires that match the tire description, part number, DOT sequence and DOT production periods are part of the recall. Refer to GlobalConnect message GCUS-9-820. ...
WPC and Core Reimbursement - 01/21/2015
When a part that has a core charge is requested to be sent to the Warranty Parts Center, service agents need to get reimbursed for that core by adjusting the warranty transaction it was originally billed out on. There is not an automatic credit. When...
November 2014 Recall Update - 10/31/2014
... Diagnostic Module (SDM). Safety Recall 13139A: CNG Fuel Tank Shut-Off Solenoid Connector: The parts and service procedure in the recall bulletin have been updated. The recall applies to certain 2011-2013 Chevrolet Express and GMC Savana vehicles...
Recalls 13454, 14063, 14113 and 14133 - 05/09/2014
... depending on the VIN. Always refer to IVH for accurate information regarding open recalls by VIN. Parts required for the completion of the recalls are currently being shipped under one part number, based on the VIN number placed on the order. Dealers...
August 2014 Recall Update - 08/05/2014
... TrailBlazer EXT, GMC Envoy XL; and 2005-2007 Saab 9-7X. Dealers are instructed to inspect the part number of the door module and, if necessary, install a new door module.Noncompliance Recall 12212: Turn Signal Lamp Outage Indicator Not Working: Certain...
Paint Warranty Claims - 01/28/2014
... reimburse. There are four options when it comes to choosing the correct paint labour code. Partial color/clear coat labour codes are used when the repair needed is to correct thin or mottled paint, off color, rub through, shallow scratches, or debris...
R-1234yf Refrigerant - 07/03/2013
In June of 2012, GM released R-1234yf, part number 19260234, for use in the 2013 Cadillac XTS and ATS. Current dealer price for this refrigerant is $585.00 for a 4.5KG (4,500G) cylinder or $1.30 (per 10 gram increments). This price went into effect on...
Top 10 Things Service Advisors Should Never Do - 07/30/2013
... open recalls by investigating the vehicle history (IVH) on every vehicle that enters the service department for maintenance or repair. GM is required to furnish various state and federal government agencies with recall progress on a regular basis and...
Missed Revenue - Parts Inventory - 02/04/2010
... navigation on the icy, slippery roads. Another customer brought their vehicle in to the service department for a warranty repair on the driver's side window regulator; the window was very noisy going up and down. Yet another customer, an independent...
Transportation Damage Transaction Tips - 05/12/2010
... It can remain in pending status indefinitely.Sublet transportation damage repairs including parts supplied by the sublet company are reimbursed at dealer cost - the sublet amount cannot be marked up. Damage type code 30: Fluid Spillage, Exterior - handle...
Global Warranty Management: Syntax Errors - 08/10/2010
... (Syntax Errors)14140Examples of syntax errors include: Duplicate items not allowed: same part number used multiple times.Foreign tourist VIN field not checked: this field is selected if a vehicle is repaired by a different Business Unit other than...
Safety Recall 09049A - 04/27/2011
... replace it. The recall has been updated to address the release of the recall in phases due to part availability. The first two phases included the 2005 and 2006 model year vehicles; this version release includes the 2007 model year. The technician must...
You're Being Watched! - 06/08/2011
... reject. Correcting this reject is easy; you simply apply self-authorization code R. The difficult part is deciding whether it's the right thing to do.Self-authorization code R is necessary for rejected labour operations that are related to or the same...
Parts Reminders - 06/30/2011
1. All part names, numbers, quantities and prices are to be recorded on, or attached to the job card. 2. Non-GM parts are to be claimed in the parts field of the transaction with the reason for their use documented on the job card. The corresponding dealer...
Missed Revenue - Active Service Consulting - 01/06/2010
... up, is the most important interaction with the customer in the service transaction process. This particular part of the process can set the entire service visit up for success or failure.Did you know that the manner in which the service advisor interviews...
Authorizations and Approvals - 05/02/2012
... the repair that falls outside of the service agent's empowerment level. Approval is necessary on part warranty, including over the counter part warranty transactions; transactions requiring authorization, such as "P" for excessive parts or "E" for other...
Cores - 06/06/2012
... in the May update of the Service Policies and Procedures Manual, all warranty cores (except ESC parts) must be retained until the receipt of the transaction summary showing payment. The service agent must check for WPC requests after receiving each credit...
Handling Overlapping and Pyramiding Repairs - 05/02/2012
... a both (unique) labour operation or an add condition, select the generic operation with the second part claimed as the secondary part and the labour time as OLH. -------------------------------------------------------B4120 Front Side Door Outside Handle...
Year End Is In Sight - 10/08/2012
... Accepted Transaction Detail area. The total job card amount paid is listed, as well as the labor, parts, and net item totals for that transaction. While this is helpful for determining a labor overage or shortage, it does not provide enough detail for...
Simplifying Accessories - 10/08/2012
... installed on a vehicle at the dealership, not the assembly plant. If an accessory is meant to be part of the vehicle configuration when it is being built, the accessory is often sent to the delivering dealership before the vehicle arrives. Once the vehicle...
February 2013 Recall Update - 02/26/2013
... condition, dealers are to rework the wiring harness. The bulletin has been revised to provide the part number for the rear transmission mount bolts, which require replacement. The service procedure was also revised in the latest release of the bulletin.Noncompliance...
September 2014 Recall Update - 09/09/2014
... Injection Pump Failure: The bulletin has been updated to remove the diesel injection pump from part restriction. Dealers may order the pump from CCA using normal ordering procedures. The special coverage covers involved vehicles for a period of 11 years...
Paint Warranty Transactions - 06/19/2017
... performed by the service agents’ body shop, the warranty transaction must reflect labor and parts; submitting the total repair in the sublet net item field is not allowed. Sublet invoices are to contain the customer name, VIN, date of repair, and...
Battery Bulletin Updates - 02/20/2018
... released three bulletins related to batteries, including detail on cold battery testing (NEW), OE part numbers, battery maintenance and testing tips, and warranty replacement requirements. The bulletins are as follows: 03-06-03-004W (2/1/2018) Battery...
GM Authorization - 02/20/2018
... further review? 1. Unjustified expenses, such as other labor hours, excessive rental, additional parts, or net item expenses. All expenses associated with the repair must be documented, explained and justified. In order to provide adequate support it...
Pre-Approval Goodwill Request Changes - 07/23/2018
... Policy Related – If you want to cover a policy repair on a GM vehicle that is not part of your new vehicle franchise, it requires pre-approval from the region. Non-GM Part – The use of a non-GM part is prohibited at the dealership...
Some Warranty Parts Center Process Requirements - 12/02/2019
Bulletin 99-00-89-019 details several processes required by the Warranty Parts Center. This is a very long bulletin with many steps and details, including legal requirements, so we are going to delve into these processes with newsletter articles over...
What can you learn from a warranty transaction? - 01/04/2022
... the story of the repairs that were performed through concern, cause, and correction documentation, parts, labor operation, labor time and supporting information. The claim may also provide insight into potential warranty issues, including excess expense...
Reject of the Month - 03/21/2017
... 073: Total Other Labor Hours exceed the allowance for labor code xx. Error 072: Total parts amount exceeds the allowance for labor code xx. Error 067: Part 1234567 is not a compatible part for labor code xx. Error 240: Reject 072 is Beyond Service Agent...
Engine and Transmission Assembly Replacements - 09/27/2017
GM does not allow dealerships to replace an engine or transmission if it is more economical to repair it. The Warranty Parts Center may request these assemblies sent to their facility after transaction payment. When a complete assembly is replaced, the...
December 2015 Recall Update - 12/01/2015
... Pretensioner Locking Performance: The safety recall has been revised to include an update to the Part Information section. The kit for the Buick Encore (cocoa color) is no longer available for ordering. Dealers are to order individual components of the...
April 2015 Recall Update - 03/26/2015
... May Not Display Correct Gear: The recall bulletin has been updated to address a revision in the parts section. The transmission shift cable part numbers have been revised. The new shift cables include the clam shell (cable kit). Involved in the recall...
October 2015 Recall Update - 10/02/2015
... Module: The recall bulletin has been updated to include revisions to the service procedure and the part information sections. The requirement to inspect the new module prior to vehicle installation has been removed. The recall applies to certain 2012-2013...
... navigation on the icy, slippery roads. Another customer brought their vehicle in to the service department for a warranty repair on the driver's side window regulator; the window was very noisy going up and down. Yet another customer, an independent...
Transportation Damage Transaction Tips - 05/12/2010
... It can remain in pending status indefinitely.Sublet transportation damage repairs including parts supplied by the sublet company are reimbursed at dealer cost - the sublet amount cannot be marked up. Damage type code 30: Fluid Spillage, Exterior - handle...
Global Warranty Management: Syntax Errors - 08/10/2010
... (Syntax Errors)14140Examples of syntax errors include: Duplicate items not allowed: same part number used multiple times.Foreign tourist VIN field not checked: this field is selected if a vehicle is repaired by a different Business Unit other than...
Safety Recall 09049A - 04/27/2011
... replace it. The recall has been updated to address the release of the recall in phases due to part availability. The first two phases included the 2005 and 2006 model year vehicles; this version release includes the 2007 model year. The technician must...
You're Being Watched! - 06/08/2011
... reject. Correcting this reject is easy; you simply apply self-authorization code R. The difficult part is deciding whether it's the right thing to do.Self-authorization code R is necessary for rejected labour operations that are related to or the same...
Parts Reminders - 06/30/2011
1. All part names, numbers, quantities and prices are to be recorded on, or attached to the job card. 2. Non-GM parts are to be claimed in the parts field of the transaction with the reason for their use documented on the job card. The corresponding dealer...
Missed Revenue - Active Service Consulting - 01/06/2010
... up, is the most important interaction with the customer in the service transaction process. This particular part of the process can set the entire service visit up for success or failure.Did you know that the manner in which the service advisor interviews...
Authorizations and Approvals - 05/02/2012
... the repair that falls outside of the service agent's empowerment level. Approval is necessary on part warranty, including over the counter part warranty transactions; transactions requiring authorization, such as "P" for excessive parts or "E" for other...
Cores - 06/06/2012
... in the May update of the Service Policies and Procedures Manual, all warranty cores (except ESC parts) must be retained until the receipt of the transaction summary showing payment. The service agent must check for WPC requests after receiving each credit...
Handling Overlapping and Pyramiding Repairs - 05/02/2012
... a both (unique) labour operation or an add condition, select the generic operation with the second part claimed as the secondary part and the labour time as OLH. -------------------------------------------------------B4120 Front Side Door Outside Handle...
Year End Is In Sight - 10/08/2012
... Accepted Transaction Detail area. The total job card amount paid is listed, as well as the labor, parts, and net item totals for that transaction. While this is helpful for determining a labor overage or shortage, it does not provide enough detail for...
Simplifying Accessories - 10/08/2012
... installed on a vehicle at the dealership, not the assembly plant. If an accessory is meant to be part of the vehicle configuration when it is being built, the accessory is often sent to the delivering dealership before the vehicle arrives. Once the vehicle...
February 2013 Recall Update - 02/26/2013
... condition, dealers are to rework the wiring harness. The bulletin has been revised to provide the part number for the rear transmission mount bolts, which require replacement. The service procedure was also revised in the latest release of the bulletin.Noncompliance...
September 2014 Recall Update - 09/09/2014
... Injection Pump Failure: The bulletin has been updated to remove the diesel injection pump from part restriction. Dealers may order the pump from CCA using normal ordering procedures. The special coverage covers involved vehicles for a period of 11 years...
Paint Warranty Transactions - 06/19/2017
... performed by the service agents’ body shop, the warranty transaction must reflect labor and parts; submitting the total repair in the sublet net item field is not allowed. Sublet invoices are to contain the customer name, VIN, date of repair, and...
Battery Bulletin Updates - 02/20/2018
... released three bulletins related to batteries, including detail on cold battery testing (NEW), OE part numbers, battery maintenance and testing tips, and warranty replacement requirements. The bulletins are as follows: 03-06-03-004W (2/1/2018) Battery...
GM Authorization - 02/20/2018
... further review? 1. Unjustified expenses, such as other labor hours, excessive rental, additional parts, or net item expenses. All expenses associated with the repair must be documented, explained and justified. In order to provide adequate support it...
Pre-Approval Goodwill Request Changes - 07/23/2018
... Policy Related – If you want to cover a policy repair on a GM vehicle that is not part of your new vehicle franchise, it requires pre-approval from the region. Non-GM Part – The use of a non-GM part is prohibited at the dealership...
Some Warranty Parts Center Process Requirements - 12/02/2019
Bulletin 99-00-89-019 details several processes required by the Warranty Parts Center. This is a very long bulletin with many steps and details, including legal requirements, so we are going to delve into these processes with newsletter articles over...
What can you learn from a warranty transaction? - 01/04/2022
... the story of the repairs that were performed through concern, cause, and correction documentation, parts, labor operation, labor time and supporting information. The claim may also provide insight into potential warranty issues, including excess expense...
Reject of the Month - 03/21/2017
... 073: Total Other Labor Hours exceed the allowance for labor code xx. Error 072: Total parts amount exceeds the allowance for labor code xx. Error 067: Part 1234567 is not a compatible part for labor code xx. Error 240: Reject 072 is Beyond Service Agent...
Engine and Transmission Assembly Replacements - 09/27/2017
GM does not allow dealerships to replace an engine or transmission if it is more economical to repair it. The Warranty Parts Center may request these assemblies sent to their facility after transaction payment. When a complete assembly is replaced, the...
December 2015 Recall Update - 12/01/2015
... Pretensioner Locking Performance: The safety recall has been revised to include an update to the Part Information section. The kit for the Buick Encore (cocoa color) is no longer available for ordering. Dealers are to order individual components of the...
April 2015 Recall Update - 03/26/2015
... May Not Display Correct Gear: The recall bulletin has been updated to address a revision in the parts section. The transmission shift cable part numbers have been revised. The new shift cables include the clam shell (cable kit). Involved in the recall...
October 2015 Recall Update - 10/02/2015
... Module: The recall bulletin has been updated to include revisions to the service procedure and the part information sections. The requirement to inspect the new module prior to vehicle installation has been removed. The recall applies to certain 2012-2013...
Other Labor Hours - 08/22/2022
... OLH. OLH is not an extension of base time. Time involved with Technical Assistance (TAC) cannot be part of the technician’s OLH clock time. Technicians should clock off of their OLH time when they are communicating with TAC. When the TAC contact...
GM Authorization - 02/28/2023
... further review? 1. Unjustified expenses, such as other labor hours, excessive rental, additional parts, or net item expenses. All expenses associated with the repair must be documented, explained and justified. In order to provide adequate support it...
Technical Assistance - 03/23/2023
... The database contains technical service information provided by GM service and engineering departments and dealer service departments, including case closings. Technical Assistance, or TAC, is a GM department that technicians can reach out to when they...
May 2016 Recall Update - 04/28/2016
... bulletin has been updated to increase the population, extend the expiration date, and revise the part information section. The recall will affect an additional 525 vehicles. Involved in the recall are certain 2014 Chevrolet Silverado 1500, GMC Sierra...
What's the Cause? - 06/29/2021
Every warranty transaction submitted for reimbursement requires the cause of the failure to be part of the written story, as told by the technician repairing a customer’s vehicle. Technicians know this, it’s been a requirement forever, yet...
Missed Revenue - 05/25/2022
With current inventory shortages and shipping delays, it is unreasonable to expect that the parts department will always have the part the technician needs to repair your customer’s vehicle. In order to expedite the process, and correct your customer’s...
Cost Comparison Worksheets - 08/27/2019
... demanding a new assembly, or an out-of-town customer who has an engine or transmission problem and parts to repair are on back order. Preapproval is to be obtained by filling out the claim preapproval request found in the Dealer Aftersales Empowerment...
Documentation of Approval - 02/21/2019
We write frequently about service management approval in Warranty News because it is a critical part of warranty compliance and must be spelled out correctly on the job card. Management approval requires specific elements: signature (or initials), date,...
March 2013 Recall Update - 03/11/2013
... and Pontiac Montana SV6 and Torrent. The special coverage is being administered in phases due to part availability. Noncompliance Recall 12209B - Turn Signal Bulb Outage Indicator Inoperative: The service procedure for the recall bulletin has been...
May 2013 Recall Update - 05/14/2013
... windows may overheat and possibly cause a fire. The recall has been updated to announce a part restriction on part number 19205538, front side door lock actuator circuit board. A TAC case must be established prior to release of the part. Upcoming...
One Labour Operation or Two? - 05/12/2010
... and what was done to correct the concern are all available for view by GM representatives. All parts used in the repair are listed and the service manager's reason for applying self-authorization is revealed in comments. None of this written data, with...
December 2016 Recall Update - 11/29/2016
... with labor operation 6410070. Claim the applicable labor time from the LTG, with the applicable part and part handling allowance. Submit the transaction as Customer Enthusiasm. The recall will remain open in IVH. Safety Recall 14491, 14735, 15406C, 15815-02,...
September 2016 Recall Update - 08/23/2016
... 15406B: Front Passenger Air Bag Inflator: The recalls have been updated to advise dealers that part number 19205568 - front passenger air bag inflator module - has been discontinued. The part is no longer available and an alternative repair procedure...
Air Conditioning Season - 04/28/2016
... oils cannot be mixed and are not interchangeable with GM's Universal R-134a PAG oil. The parts department must accurately charge out the correct refrigerant and PAG oil on the job card. R-1234yf should be billed out with corresponding part...
Reject of the Month - 10/23/2015
... by a GM Service Manager and rejected. Transactions that must be routed for review, for example, part incompatibility issue, or OLH, or part expense that exceeds service management empowerment may be returned with the error code 122. Typically the code...
February 2017 Recall Update - 01/23/2017
Safety Recall 07035E: Engine Compartment Fire: The recall bulletin has been updated to include revisions to the part information, service procedure, and the warranty transaction information sections. A specific, required sealant has been added to aid...
Reject of the Month - 10/02/2015
... claim was handled appropriately-header information was correct, 3 C's were detailed, the correct part was indicated as the failed component, and the labor operation reflected the technician's documentation as well as the failed part. After discussion...
Reject of the Month - 04/28/2015
... agent installed option for the wheel lock package. The claim was submitted with the appropriate part and labor operation at no charge. The warranty administrator failed to select the "Service Agent Installed Option" radio button, so GWM processed the...
Delivery Receipts - 06/02/2015
... inspection and specified time constraints. In the past, all delivery receipts were a two-part paper form that allowed for a carrier copy and a dealership copy. Many carriers have now adopted the e-Pod delivery process that replaces the paper delivery...
Reject of the Month - 08/05/2014
What do the following five reject codes have in common?Code 7: Tire Warranty Pre-Authorization Not FoundCode 65: Part Amount for Part Number X Exceeds GM Parts PriceCode 81: Base Labour Hours Exceed the Allowance for Labour Code XCode 103: The Job Card...
Reject of the Month - 07/01/2014
... seat belt retractor. After receiving several claim rejects with error code 072-total parts amount exceeds the allowance for labour code and error code 067-part is not a compatible part for labour code, the warranty administrator felt there was either...
Full Disclosure - 02/27/2014
Any time a service agent modifies a vehicle prior to the sale, or installs an accessory or part not supplied by GM, it must be disclosed to the customer. This disclosure must be documented on the customer's sales agreement, including the statement that...
24 Month Warranty - 04/22/2019
On April 1, 2018 GM changed the warranty on Service Replacement parts from 12 months, unlimited miles to 24 months, unlimited miles. This warranty is for both installed parts and parts that are sold over the counter. Since this change is now a year old,...
May 2018 Recall Update - 04/23/2018
... The correction statement within the bulletin has been updated to add additional detail to the parts section and to provide a caution statement in the service procedure. Dealers are to only replace the Passenger Presence Module if it is non-functional....
Administrative Allowance - 06/23/2020
When it comes to revenue in your service department, every dollar counts. Warranty claims processing is a system of policies, procedures, and sometimes infrequent occurrences that involve other departments providing the right information, and because...
... OLH. OLH is not an extension of base time. Time involved with Technical Assistance (TAC) cannot be part of the technician’s OLH clock time. Technicians should clock off of their OLH time when they are communicating with TAC. When the TAC contact...
GM Authorization - 02/28/2023
... further review? 1. Unjustified expenses, such as other labor hours, excessive rental, additional parts, or net item expenses. All expenses associated with the repair must be documented, explained and justified. In order to provide adequate support it...
Technical Assistance - 03/23/2023
... The database contains technical service information provided by GM service and engineering departments and dealer service departments, including case closings. Technical Assistance, or TAC, is a GM department that technicians can reach out to when they...
May 2016 Recall Update - 04/28/2016
... bulletin has been updated to increase the population, extend the expiration date, and revise the part information section. The recall will affect an additional 525 vehicles. Involved in the recall are certain 2014 Chevrolet Silverado 1500, GMC Sierra...
What's the Cause? - 06/29/2021
Every warranty transaction submitted for reimbursement requires the cause of the failure to be part of the written story, as told by the technician repairing a customer’s vehicle. Technicians know this, it’s been a requirement forever, yet...
Missed Revenue - 05/25/2022
With current inventory shortages and shipping delays, it is unreasonable to expect that the parts department will always have the part the technician needs to repair your customer’s vehicle. In order to expedite the process, and correct your customer’s...
Cost Comparison Worksheets - 08/27/2019
... demanding a new assembly, or an out-of-town customer who has an engine or transmission problem and parts to repair are on back order. Preapproval is to be obtained by filling out the claim preapproval request found in the Dealer Aftersales Empowerment...
Documentation of Approval - 02/21/2019
We write frequently about service management approval in Warranty News because it is a critical part of warranty compliance and must be spelled out correctly on the job card. Management approval requires specific elements: signature (or initials), date,...
March 2013 Recall Update - 03/11/2013
... and Pontiac Montana SV6 and Torrent. The special coverage is being administered in phases due to part availability. Noncompliance Recall 12209B - Turn Signal Bulb Outage Indicator Inoperative: The service procedure for the recall bulletin has been...
May 2013 Recall Update - 05/14/2013
... windows may overheat and possibly cause a fire. The recall has been updated to announce a part restriction on part number 19205538, front side door lock actuator circuit board. A TAC case must be established prior to release of the part. Upcoming...
One Labour Operation or Two? - 05/12/2010
... and what was done to correct the concern are all available for view by GM representatives. All parts used in the repair are listed and the service manager's reason for applying self-authorization is revealed in comments. None of this written data, with...
December 2016 Recall Update - 11/29/2016
... with labor operation 6410070. Claim the applicable labor time from the LTG, with the applicable part and part handling allowance. Submit the transaction as Customer Enthusiasm. The recall will remain open in IVH. Safety Recall 14491, 14735, 15406C, 15815-02,...
September 2016 Recall Update - 08/23/2016
... 15406B: Front Passenger Air Bag Inflator: The recalls have been updated to advise dealers that part number 19205568 - front passenger air bag inflator module - has been discontinued. The part is no longer available and an alternative repair procedure...
Air Conditioning Season - 04/28/2016
... oils cannot be mixed and are not interchangeable with GM's Universal R-134a PAG oil. The parts department must accurately charge out the correct refrigerant and PAG oil on the job card. R-1234yf should be billed out with corresponding part...
Reject of the Month - 10/23/2015
... by a GM Service Manager and rejected. Transactions that must be routed for review, for example, part incompatibility issue, or OLH, or part expense that exceeds service management empowerment may be returned with the error code 122. Typically the code...
February 2017 Recall Update - 01/23/2017
Safety Recall 07035E: Engine Compartment Fire: The recall bulletin has been updated to include revisions to the part information, service procedure, and the warranty transaction information sections. A specific, required sealant has been added to aid...
Reject of the Month - 10/02/2015
... claim was handled appropriately-header information was correct, 3 C's were detailed, the correct part was indicated as the failed component, and the labor operation reflected the technician's documentation as well as the failed part. After discussion...
Reject of the Month - 04/28/2015
... agent installed option for the wheel lock package. The claim was submitted with the appropriate part and labor operation at no charge. The warranty administrator failed to select the "Service Agent Installed Option" radio button, so GWM processed the...
Delivery Receipts - 06/02/2015
... inspection and specified time constraints. In the past, all delivery receipts were a two-part paper form that allowed for a carrier copy and a dealership copy. Many carriers have now adopted the e-Pod delivery process that replaces the paper delivery...
Reject of the Month - 08/05/2014
What do the following five reject codes have in common?Code 7: Tire Warranty Pre-Authorization Not FoundCode 65: Part Amount for Part Number X Exceeds GM Parts PriceCode 81: Base Labour Hours Exceed the Allowance for Labour Code XCode 103: The Job Card...
Reject of the Month - 07/01/2014
... seat belt retractor. After receiving several claim rejects with error code 072-total parts amount exceeds the allowance for labour code and error code 067-part is not a compatible part for labour code, the warranty administrator felt there was either...
Full Disclosure - 02/27/2014
Any time a service agent modifies a vehicle prior to the sale, or installs an accessory or part not supplied by GM, it must be disclosed to the customer. This disclosure must be documented on the customer's sales agreement, including the statement that...
24 Month Warranty - 04/22/2019
On April 1, 2018 GM changed the warranty on Service Replacement parts from 12 months, unlimited miles to 24 months, unlimited miles. This warranty is for both installed parts and parts that are sold over the counter. Since this change is now a year old,...
May 2018 Recall Update - 04/23/2018
... The correction statement within the bulletin has been updated to add additional detail to the parts section and to provide a caution statement in the service procedure. Dealers are to only replace the Passenger Presence Module if it is non-functional....
Administrative Allowance - 06/23/2020
When it comes to revenue in your service department, every dollar counts. Warranty claims processing is a system of policies, procedures, and sometimes infrequent occurrences that involve other departments providing the right information, and because...
Transportation Transactions - How to Handle an Add Credit - 03/11/2010
... transaction.If a transportation transaction is submitted and accepted then later discovered that a part, labour, or a net item was left off of the original transaction, the DBC must be contacted, choosing the prompt for service. You will be asked if...
Warranty Analysis: Report Generator - 08/10/2010
... Generator option within Analyze Warranty to run specific reports including the following: Causal part count - allows the user to pull all the parts and corresponding quantity of replacements by part number in the last three months. Management may utilize...
Certified Elite Program - 06/08/2011
... more quickly and with less effort. The following are the expectations GM has established to be a part of this select program:New Vehicle Customer Retention - To hit this target, your new vehicle customer retention must be at 36% or greater. When you...
Staying one Step Ahead of Recalls - 01/19/2011
... or system. On occasion, when a recall or campaign is performed it is discovered that additional parts have been damaged due to the failure outline in the campaign. If the failed part requires no additional time beyond what is provided in the campaign,...
Warranty Awareness - 03/10/2011
Everyone plays a part in warranty revenue - We all know that warranty can be complicated and frustrating at times. One of the most challenging parts of warranty is understanding who carries what responsibility in the warranty process. Everyone in the...
Special Parts Return - 07/03/2013
We're all familiar with the Warranty Parts Center and the process where GM requests certain parts be returned for examination to better understand and help resolve product issues. There is also a parts return program that GM refers to as "Special Parts...
Reject of the month: Net Item Expense - 04/12/2013
... filling the customer's fuel tank and washing the truck for customer satisfaction due to the part being on back order for 15 days. The expense for the fuel fill and wash was $78.50.The claim was submitted with labour operation L1200. The $78.50 was entered...
GMPP Rental Vehicle Claims - 08/09/2012
... work not covered by the customer's contract that may keep the customer's vehicle in the service department longer. Rental may not be extended for the customer's convenience.Rentals are authorized for the actual time it takes to repair the vehicle, up...
Policy Decisions with Electronic Exchange Components - 01/24/2013
... and instrument clusters, are ordered through GM authorized Electronic Service Centers. Once the part number is determined via Tech II or from the unit itself, a call is made to the service agent's preferred center and the component is sent at no charge,...
GMPP Common Rejects - 04/13/2012
... coverage of a bulletin specific labour operation through Cares Online.Reject Codes 842: Service Part Replacement-part & labour found on job card / 228 & 229: Repeat Repair labour code on job card is related to labour code: These reject codes...
Mileage In/Mileage Out - 08/09/2011
Part of the job card write up process is to enter the vehicle's current mileage. Are technicians required to document the mileage out? It's not stated anywhere that mileage out is a GM requirement for warranty repairs, but there are definitely good reasons ...
2013 Policy & Procedure Update - 06/19/2013
... the limited warranty information for GM Service Replacement Powertrain & Chevrolet Performance Parts for engines, engine components, transmissions, transmission components and transfer cases. Article 1.1.4: GM Customer Care and Aftersales replaced...
Shop Supplies and Waste Disposal Fees - 05/23/2023
Shop supplies, materials, and waste disposal fees incurred in conjunction with the performance of warranty repairs are part of the dealership’s overall fixed operation expense and are not considered for reimbursement as part of a warranty transaction....
Warranty Completion Date - 06/20/2022
... step in helping GM reduce vehicle repurchase (buyback) due to prolonged days in the service department for warranty repairs. With part availability still an issue, it can be easier than ever for a customer to qualify for a repurchase/buyback in situations...
PRA Process-New Restrictions - 07/27/2022
... upper control arms. The CSMT app may be used by any member of the dealer’s service department team as determined necessary by service management. The app is the required method to process Pre-Repair Authorization (PRA) requests and is available...
Disclosure for Non-GM Parts & Accessories - 04/29/2020
Thinking of installing non-GM parts or accessories on your customer’s new or used vehicle? While it may seem perfectly okay to do so, there are some pretty serious warnings that are outlined in the Policies and Procedures manual that your customer...
Core Notes - 02/27/2020
... alongside of the core ID label affixed to the core and return without the box. Warranty core parts with quality defects are excluded from credit deductions if the core is identified with a warranty core label, WA-LA-0174-12. Effective May 1, 2012,...
December 2014 Recall Update - 11/25/2014
... ATS four-door, and 2014 Cadillac CTS sedan (VIN A) vehicles that were serviced with a suspect part are involved in the recall to replace both front outboard lap belt pretensioners. There are approximately 48,000 vehicles involved. The recall is being...
It Takes a Village - 12/19/2014
... and we have what it takes to help your service advisors, warranty administrators, technicians, and parts department personnel better understand the entire warranty process. When the entire service department understands what GM's policy requirements...
Hybrid Batteries - 10/24/2017
... Control and Battery Module Replacement using the labor time published in the LTG with a $270 part allowance 5031050 Generator Battery Section Replacement using the labor time published in the LTG with a $170 part allowance The high voltage battery...
The WPC and Partial Shipment - 08/22/2017
The Warranty Parts Center will alert dealers who have accepted and paid warranty transactions that contain parts they want returned for evaluation. In addition to the part(s), they need a copy of the job card, the actual request created in GWM, and any...
GM Authorization and Attachments - 01/21/2019
... must be documented before transaction submission, or in the case of Repeat Repairs, Excessive Parts, or Mileage Errors, prior to submission or after the first reject. It’s important to note that OLH and Policy approval MUST be documented before...
Policies and Procedures 2021 - 03/22/2021
... be approved by the region. Also, if there is a later failure of a component that was replaced as part of the Special Coverage, the warranty on that part is 12 months from the original date of installation. If the vehicle is still within the Special Coverage...
GM Authorization and Attachments - 05/26/2021
... must be documented before transaction submission, or in the case of Repeat Repairs, Excessive Parts, or Mileage Errors, prior to submission or after the first reject. It’s important to note that OLH and Policy approval MUST be documented before...
Warranty and the Technician - 06/20/2022
... comments and with separate on/off punch time that must be clocked prior to billing out parts on the job card. Before closeout of the job card, the ending odometer mileage must be recorded on the job card and it must be transferred from the shop...
... transaction.If a transportation transaction is submitted and accepted then later discovered that a part, labour, or a net item was left off of the original transaction, the DBC must be contacted, choosing the prompt for service. You will be asked if...
Warranty Analysis: Report Generator - 08/10/2010
... Generator option within Analyze Warranty to run specific reports including the following: Causal part count - allows the user to pull all the parts and corresponding quantity of replacements by part number in the last three months. Management may utilize...
Certified Elite Program - 06/08/2011
... more quickly and with less effort. The following are the expectations GM has established to be a part of this select program:New Vehicle Customer Retention - To hit this target, your new vehicle customer retention must be at 36% or greater. When you...
Staying one Step Ahead of Recalls - 01/19/2011
... or system. On occasion, when a recall or campaign is performed it is discovered that additional parts have been damaged due to the failure outline in the campaign. If the failed part requires no additional time beyond what is provided in the campaign,...
Warranty Awareness - 03/10/2011
Everyone plays a part in warranty revenue - We all know that warranty can be complicated and frustrating at times. One of the most challenging parts of warranty is understanding who carries what responsibility in the warranty process. Everyone in the...
Special Parts Return - 07/03/2013
We're all familiar with the Warranty Parts Center and the process where GM requests certain parts be returned for examination to better understand and help resolve product issues. There is also a parts return program that GM refers to as "Special Parts...
Reject of the month: Net Item Expense - 04/12/2013
... filling the customer's fuel tank and washing the truck for customer satisfaction due to the part being on back order for 15 days. The expense for the fuel fill and wash was $78.50.The claim was submitted with labour operation L1200. The $78.50 was entered...
GMPP Rental Vehicle Claims - 08/09/2012
... work not covered by the customer's contract that may keep the customer's vehicle in the service department longer. Rental may not be extended for the customer's convenience.Rentals are authorized for the actual time it takes to repair the vehicle, up...
Policy Decisions with Electronic Exchange Components - 01/24/2013
... and instrument clusters, are ordered through GM authorized Electronic Service Centers. Once the part number is determined via Tech II or from the unit itself, a call is made to the service agent's preferred center and the component is sent at no charge,...
GMPP Common Rejects - 04/13/2012
... coverage of a bulletin specific labour operation through Cares Online.Reject Codes 842: Service Part Replacement-part & labour found on job card / 228 & 229: Repeat Repair labour code on job card is related to labour code: These reject codes...
Mileage In/Mileage Out - 08/09/2011
Part of the job card write up process is to enter the vehicle's current mileage. Are technicians required to document the mileage out? It's not stated anywhere that mileage out is a GM requirement for warranty repairs, but there are definitely good reasons ...
2013 Policy & Procedure Update - 06/19/2013
... the limited warranty information for GM Service Replacement Powertrain & Chevrolet Performance Parts for engines, engine components, transmissions, transmission components and transfer cases. Article 1.1.4: GM Customer Care and Aftersales replaced...
Shop Supplies and Waste Disposal Fees - 05/23/2023
Shop supplies, materials, and waste disposal fees incurred in conjunction with the performance of warranty repairs are part of the dealership’s overall fixed operation expense and are not considered for reimbursement as part of a warranty transaction....
Warranty Completion Date - 06/20/2022
... step in helping GM reduce vehicle repurchase (buyback) due to prolonged days in the service department for warranty repairs. With part availability still an issue, it can be easier than ever for a customer to qualify for a repurchase/buyback in situations...
PRA Process-New Restrictions - 07/27/2022
... upper control arms. The CSMT app may be used by any member of the dealer’s service department team as determined necessary by service management. The app is the required method to process Pre-Repair Authorization (PRA) requests and is available...
Disclosure for Non-GM Parts & Accessories - 04/29/2020
Thinking of installing non-GM parts or accessories on your customer’s new or used vehicle? While it may seem perfectly okay to do so, there are some pretty serious warnings that are outlined in the Policies and Procedures manual that your customer...
Core Notes - 02/27/2020
... alongside of the core ID label affixed to the core and return without the box. Warranty core parts with quality defects are excluded from credit deductions if the core is identified with a warranty core label, WA-LA-0174-12. Effective May 1, 2012,...
December 2014 Recall Update - 11/25/2014
... ATS four-door, and 2014 Cadillac CTS sedan (VIN A) vehicles that were serviced with a suspect part are involved in the recall to replace both front outboard lap belt pretensioners. There are approximately 48,000 vehicles involved. The recall is being...
It Takes a Village - 12/19/2014
... and we have what it takes to help your service advisors, warranty administrators, technicians, and parts department personnel better understand the entire warranty process. When the entire service department understands what GM's policy requirements...
Hybrid Batteries - 10/24/2017
... Control and Battery Module Replacement using the labor time published in the LTG with a $270 part allowance 5031050 Generator Battery Section Replacement using the labor time published in the LTG with a $170 part allowance The high voltage battery...
The WPC and Partial Shipment - 08/22/2017
The Warranty Parts Center will alert dealers who have accepted and paid warranty transactions that contain parts they want returned for evaluation. In addition to the part(s), they need a copy of the job card, the actual request created in GWM, and any...
GM Authorization and Attachments - 01/21/2019
... must be documented before transaction submission, or in the case of Repeat Repairs, Excessive Parts, or Mileage Errors, prior to submission or after the first reject. It’s important to note that OLH and Policy approval MUST be documented before...
Policies and Procedures 2021 - 03/22/2021
... be approved by the region. Also, if there is a later failure of a component that was replaced as part of the Special Coverage, the warranty on that part is 12 months from the original date of installation. If the vehicle is still within the Special Coverage...
GM Authorization and Attachments - 05/26/2021
... must be documented before transaction submission, or in the case of Repeat Repairs, Excessive Parts, or Mileage Errors, prior to submission or after the first reject. It’s important to note that OLH and Policy approval MUST be documented before...
Warranty and the Technician - 06/20/2022
... comments and with separate on/off punch time that must be clocked prior to billing out parts on the job card. Before closeout of the job card, the ending odometer mileage must be recorded on the job card and it must be transferred from the shop...
GM and Cruise - 06/20/2022
... of 30 driverless all-electric Chevrolet Bolts to transport passengers around in the northwest part of San Francisco. Cruise is the San Francisco-based autonomous vehicle company of which GM owns 80%....
Replacement Parts and Accessories - 06/20/2022
The warranty terms for dealer installed GM service replacement parts is 24 months/unlimited miles, whichever occurs first, from the date of installation (parts and labor). This warranty is applicable to all GM parts and accessories purchased through a...
UVeye - 07/27/2022
... investment in UVeye, an Israeli-based automated vehicle inspection technology developer. As part of the collaboration, GM will have access to UVeye’s technology, such as an underbody scanner that can detect frame damage; a system that checks tire...
Reject of the Month - October 2022 - 09/26/2022
... later, it was included in an in-house audit review. A 2008 Cadillac Escalade was in the service department in April 2022 with a concern of an engine oil leak. The service technician found that the oil pan gasket, valve cover gaskets, and the transmission...
2023 Cadillac Lyriq - 09/26/2022
Owners of a new Cadillac Lyriq receive one covered maintenance visit as part of the Cadillac Premium Care owner benefits. Cadillac covers the first maintenance visit within the first 18 months of ownership (the service can only be performed at Cadillac...
Core Exchange - 10/28/2022
The core exchange on part number 24043722, auto transmission assembly, has increased from $1,500 to $3,000 effective on October 1, 2022. The increase has been put in place to ensure that the core is returned to GMCCA to support the transmission reman...
Parts Expediting - 03/23/2023
If the GWM system is used properly there should not be any incurred postage costs for the Service Agent’s parts returns. However, if there are special packaging costs, the costs should be submitted in the Freight & Postage field of the Net Item...
Voluntary Buyout - 04/25/2023
... globally in 2022. The buyout program came in line with the automaker’s expectations as part of an effort to cut $2 billion in costs over the next two years. Currently there are no layoffs or terminations on the table. ...
Cadillac LYRIQ - 02/28/2023
As part of the Cadillac LYRIQ PDI process, dealers must completely charge the high voltage battery to the factory pre-set charge level (before starting PDI). Having an adequate charge ensures that the new vehicle is immediately ready for demonstration...
OptiKleen - 03/23/2024
... a ½ gallon of water, this allows for a full gallon of fluid to be added to the vehicle. The part number for quarts is 1051515 and the current cost is $3.61 per quart. OptiKleen must be billed out as a part; net item submission is not allowed....
Important Updates - 12/26/2023
Electronic Exchange Part Process - A portion of the process for Electronic Exchange Parts used for warranty and recall repairs has been updated, effective January 1, 2024 as announced in Global Message GCUS-9-15478. In the past, dealers received...
Parts Expedite - 12/26/2023
Dealer owned vehicles, and parts and accessories replaced under part warranty (ZPTI/ZPTC), are not eligible for parts expediting. Service Policies & Procedures Article 5.14.
HazMat - 03/23/2024
When returning parts to the Warranty Parts Center, any part that is considered hazardous material must be shipped using Central Transport. Some common automotive hazardous material includes: air bags, seat belt pretensioners, batteries (including Volt...
Reject of the Month - February 2024 - 01/29/2024
... the vehicle and found a cracked weld in the catalytic converter. The converter was replaced under part warranty (the converter had been replaced approximately 20 days prior at 64,382 miles, under warranty). The job card was closed with labor operation...
Keyless Entry - 10/25/2023
... to 12 months only; any replacement after 12 months is considered maintenance and is not covered as part of the New Vehicle Limited Warranty. Keyless entry transmitter replacements for defects related to materials or workmanship are covered during the...
Key Fob Warranty - 06/27/2023
... key fob is the same as the service vehicle listed on the job card. This includes ZPTI and ZPTC part warranties. The EL-52545 TPMS and RF tool must be used to verify that the VIN learned to the transmitter key fob matches the VIN of the service vehicle...
Key Fob Warranty - 06/27/2023
... key fob is the same as the service vehicle listed on the job card. This includes ZPTI and ZPTC part warranties. The EL-52545 TPMS and RF tool must be used to verify that the VIN learned to the transmitter key fob matches the VIN of the service vehicle...
Charging Networks - 05/26/2021
GM has signed agreements to partner with seven charging networks to offer customers access to 60,000 charging plugs in the US and Canada, one of several steps the automaker is taking to make charging EV’s easier. GM has already partnered with charging...
PDI Accessories - 06/29/2021
Reimbursement for the installation of dealer installed, factory invoiced options is not part of the PDI auto pay process. A transaction must be submitted using labor operation 0590032. Many service agents miss out on a great deal of additional warranty...
TPMS Learn - 07/27/2021
LPO Accessory Wheels provided by the ADI require as part of the PDI process wheel installation and a tire pressure monitor system sensor learn, with documentation of the WCC required. When the learn procedure is not performed the customer may experience...
Cores - 10/26/2021
All Warranty core parts (except ESC and BSC exchange parts) must be retained for 72 hours beyond receipt of the Transaction Summary showing claim credit. If a WPC return request is not received through the GWM system within 72 hours of receipt of a GWM...
Battery Warranty - 10/01/2021
... must remove the Warranty Insert Tag from the new ACDelco Replacement Battery and retain it as part of the job card information. ...
LPO Calibrated Accessories - 04/26/2022
LPO accessories that require calibration programming as part of the installation, require installation and programming labor claim submission under the new calibrated LPO Accessory Labor Codes. Labor code 0590032 is still used with all other LPO accessories...
Bolt Production - 04/26/2022
... has an ample supply of new batteries to start building new Bolts while fixing Bolts that are part of the recall. The Orion plant is currently building 2022 model year Bolts with production of the 2023 model starting later this summer....
New Factory - 03/28/2022
GM will build a new factory in Quebec, Canada as part of a joint venture with a South Korean chemical maker. It is anticipated that the new factory will eventually feed critical building materials to several US battery plants. The new factory enables...
... of 30 driverless all-electric Chevrolet Bolts to transport passengers around in the northwest part of San Francisco. Cruise is the San Francisco-based autonomous vehicle company of which GM owns 80%....
Replacement Parts and Accessories - 06/20/2022
The warranty terms for dealer installed GM service replacement parts is 24 months/unlimited miles, whichever occurs first, from the date of installation (parts and labor). This warranty is applicable to all GM parts and accessories purchased through a...
UVeye - 07/27/2022
... investment in UVeye, an Israeli-based automated vehicle inspection technology developer. As part of the collaboration, GM will have access to UVeye’s technology, such as an underbody scanner that can detect frame damage; a system that checks tire...
Reject of the Month - October 2022 - 09/26/2022
... later, it was included in an in-house audit review. A 2008 Cadillac Escalade was in the service department in April 2022 with a concern of an engine oil leak. The service technician found that the oil pan gasket, valve cover gaskets, and the transmission...
2023 Cadillac Lyriq - 09/26/2022
Owners of a new Cadillac Lyriq receive one covered maintenance visit as part of the Cadillac Premium Care owner benefits. Cadillac covers the first maintenance visit within the first 18 months of ownership (the service can only be performed at Cadillac...
Core Exchange - 10/28/2022
The core exchange on part number 24043722, auto transmission assembly, has increased from $1,500 to $3,000 effective on October 1, 2022. The increase has been put in place to ensure that the core is returned to GMCCA to support the transmission reman...
Parts Expediting - 03/23/2023
If the GWM system is used properly there should not be any incurred postage costs for the Service Agent’s parts returns. However, if there are special packaging costs, the costs should be submitted in the Freight & Postage field of the Net Item...
Voluntary Buyout - 04/25/2023
... globally in 2022. The buyout program came in line with the automaker’s expectations as part of an effort to cut $2 billion in costs over the next two years. Currently there are no layoffs or terminations on the table. ...
Cadillac LYRIQ - 02/28/2023
As part of the Cadillac LYRIQ PDI process, dealers must completely charge the high voltage battery to the factory pre-set charge level (before starting PDI). Having an adequate charge ensures that the new vehicle is immediately ready for demonstration...
OptiKleen - 03/23/2024
... a ½ gallon of water, this allows for a full gallon of fluid to be added to the vehicle. The part number for quarts is 1051515 and the current cost is $3.61 per quart. OptiKleen must be billed out as a part; net item submission is not allowed....
Important Updates - 12/26/2023
Electronic Exchange Part Process - A portion of the process for Electronic Exchange Parts used for warranty and recall repairs has been updated, effective January 1, 2024 as announced in Global Message GCUS-9-15478. In the past, dealers received...
Parts Expedite - 12/26/2023
Dealer owned vehicles, and parts and accessories replaced under part warranty (ZPTI/ZPTC), are not eligible for parts expediting. Service Policies & Procedures Article 5.14.
HazMat - 03/23/2024
When returning parts to the Warranty Parts Center, any part that is considered hazardous material must be shipped using Central Transport. Some common automotive hazardous material includes: air bags, seat belt pretensioners, batteries (including Volt...
Reject of the Month - February 2024 - 01/29/2024
... the vehicle and found a cracked weld in the catalytic converter. The converter was replaced under part warranty (the converter had been replaced approximately 20 days prior at 64,382 miles, under warranty). The job card was closed with labor operation...
Keyless Entry - 10/25/2023
... to 12 months only; any replacement after 12 months is considered maintenance and is not covered as part of the New Vehicle Limited Warranty. Keyless entry transmitter replacements for defects related to materials or workmanship are covered during the...
Key Fob Warranty - 06/27/2023
... key fob is the same as the service vehicle listed on the job card. This includes ZPTI and ZPTC part warranties. The EL-52545 TPMS and RF tool must be used to verify that the VIN learned to the transmitter key fob matches the VIN of the service vehicle...
Key Fob Warranty - 06/27/2023
... key fob is the same as the service vehicle listed on the job card. This includes ZPTI and ZPTC part warranties. The EL-52545 TPMS and RF tool must be used to verify that the VIN learned to the transmitter key fob matches the VIN of the service vehicle...
Charging Networks - 05/26/2021
GM has signed agreements to partner with seven charging networks to offer customers access to 60,000 charging plugs in the US and Canada, one of several steps the automaker is taking to make charging EV’s easier. GM has already partnered with charging...
PDI Accessories - 06/29/2021
Reimbursement for the installation of dealer installed, factory invoiced options is not part of the PDI auto pay process. A transaction must be submitted using labor operation 0590032. Many service agents miss out on a great deal of additional warranty...
TPMS Learn - 07/27/2021
LPO Accessory Wheels provided by the ADI require as part of the PDI process wheel installation and a tire pressure monitor system sensor learn, with documentation of the WCC required. When the learn procedure is not performed the customer may experience...
Cores - 10/26/2021
All Warranty core parts (except ESC and BSC exchange parts) must be retained for 72 hours beyond receipt of the Transaction Summary showing claim credit. If a WPC return request is not received through the GWM system within 72 hours of receipt of a GWM...
Battery Warranty - 10/01/2021
... must remove the Warranty Insert Tag from the new ACDelco Replacement Battery and retain it as part of the job card information. ...
LPO Calibrated Accessories - 04/26/2022
LPO accessories that require calibration programming as part of the installation, require installation and programming labor claim submission under the new calibrated LPO Accessory Labor Codes. Labor code 0590032 is still used with all other LPO accessories...
Bolt Production - 04/26/2022
... has an ample supply of new batteries to start building new Bolts while fixing Bolts that are part of the recall. The Orion plant is currently building 2022 model year Bolts with production of the 2023 model starting later this summer....
New Factory - 03/28/2022
GM will build a new factory in Quebec, Canada as part of a joint venture with a South Korean chemical maker. It is anticipated that the new factory will eventually feed critical building materials to several US battery plants. The new factory enables...
High Voltage Battery - 03/22/2021
... published labor time from the applicable bulletin or LTG. High Voltage Battery or battery section part numbers are not included with the transaction. Warranty parts are sent to the dealer at no charge, therefore not billed on the transaction. Dealers...
Policies for Engine and Transmission Replacements - 03/22/2021
... Request form. Examples of this include the cause of failure could not be determined, there are part delays for parts required to repair, or the customer requests an assembly replacement. When submitting an engine or transmission assembly replacement...
Pre-Delivery Scratches - 12/29/2020
... that the glass is damage free at PDI. If damage is found, clearly identify the area to aid in the part return process. Technicians are advised to follow the rear side door window replacement procedure in SI. ...
NADA 2021 - 11/25/2020
... 9-11, 2021. Educational sessions and franchise meetings will be held digitally. Exhibitors will be part of a virtual convention floor and will be able to purchase different levels of capabilities from the software provider. ...
Keyless Entry Batteries - 05/28/2020
... to 12 months only. Replacements after 12 months are considered maintenance and are not covered as part of the New Vehicle Limited Warranty. Refer to the Limited Warranty and Owner Assistance Information booklet. ...
Warranty Parts Center (WPC): - 07/30/2020
Our forum users brought to light an important change with the UPS Complete View Returns Interface (GM Warranty Part Returns-UPS Shipping Interface) that took effect June 15, 2020. These temporary changes are a result of security protocol updates at UPS. From...
Warranty Parts Center Bulletin Update - 09/22/2020
The Warranty Parts Center bulletin, 99-00-89-019, has been updated. The most current version of the bulletin provides an updated phone number for the WPC when it is necessary to contact customer assistance for assistance with returning one of a kind parts...
Damage that is not Considered Transportation Damage - 07/30/2020
... failures, i.e. electric fuel pump inoperative, vehicle fails to shift out of park, etc. Part/Option Discrepancies noticed during initial delivery from carrier.-- When a vehicle is received and found to have incorrect parts/options, i.e. GMC Grille on...
Chevrolet Advertising - 01/21/2019
... 2019 Silverado in January during the College Football Playoff National Championship. The ad is part of a new campaign designed to disrupt traditional print advertising. The 60 second ad is called “A Little Bit Country, A Little Bit Rock n&rsqu...
California Emissions - 03/27/2019
... by model year and state. The vehicle must be registered in a qualifying state at the time of part failure for the customer to be eligible for the warranty coverage shown. If the vehicle is no longer registered in a qualifying state, emissions component...
Production - 12/19/2018
GM has announced that it will end production of the Chevrolet Cruze as part of a cost-cutting plan that will idle five North American plants as well as significantly reduce hourly and salaried positions. GM also plans to stop production of the Buick LaCrosse,...
Reject of the Month - Error code 073, 021, 072 - 10/24/2018
A 2018 Chevrolet Camaro with 6,000 miles was brought into the service department after the vehicle died while being driven down the road and would not start. After significant diagnosis and reaching out to TAC for assistance, the technician found a misaligned...
2019 Sierra - 04/23/2018
... and Denali trims will be equipped with the new Multi-Pro Tailgate. It offers an inner tailgate as part of the main gate that can fold vertically down for easier loading or turn into a step. The SLT and Denali versions will come standard with a 5.3L V8...
Claim Pre-Approval Updates - 06/25/2018
... are as follows: Rental Related (4 days or more) Policy Related (Any $ Amount Outside GM Participation Range of Policy Evaluation Tool) Goodwill Above Empowerment Level Vehicle Payments > $1000 or Incidental Expenses > $500 Crossline Policy...
September 2018 Recall Update - 08/20/2018
... are instructed to replace the front side door window switch. Approximately 237,000 vehicles are part of the recall population. Noncompliance Recall 18159-03: Fuel Leak During F/CMVSS Testing: The recall bulletin has been revised to include an update...
Reject of the Month - Error code 124 - 08/21/2018
... authorization for the request. On a more detailed level, the OLH requests were, for the most part, for repairs performed within Repair Group 40 – Engine Propulsion or Repair Group 84 – Automatic Transmission. For a deeper dive into...
Courtesy Transportation - 02/27/2020
... (outside the Bumper-to-Bumper warranty), GM brand maintenance program services, or ZPTI and ZPTC part warranties. If a vehicle is in your dealership and repaired the same day, the two options available are a one-way or two-way shuttle or a $21.00...
Digital Vehicle Platform - 02/27/2020
... into most of its vehicles by 2023. It has already debuted on the 2020 Cadillac CT5, will be part of the Cadillac CT4, and the redesigned Chevrolet Corvette, Suburban, and Tahoe. The platform refers to how all of a vehicle’s electronics are int...
Emissions Failures - 01/28/2020
... the “E” labor operation numbers; the MIL or SES light must have been on and the causal part replaced was associated with the MIL illuminating the Emissions DTC. The DTC must be documented on the job card by the technician and entered in the...
Courtesy Transportation Bulletin 07-00-89-037 - 12/02/2019
... by an Emissions or Corrosion warranty, non-warranty services, GM brand maintenance service, Part warranty transactions (ZPTI and ZPTC), non-GM brand rental vehicles, and during services provided to vehicles in daily and long-term rental service, demo...
PQC Restriction Temporarily Suspended - 01/03/2020
... November 1, 2019 until further notice. Dealers are still required to contact the PQC for an active part restriction or exchange program. Dealers that were previously PQC restricted must contact the PQC prior to an assembly replacement on job cards that...
Bulletin Tip - 10/23/2019
... amount, the dealer must complete a Tire Pre-Repair Authorization (PRA). As noted with the Parts Information section within the bulletin, the replacement tires are not to be marked as the Causal Part, rather, the word “Bulletin” must...
Warranty Blocks - 09/24/2019
... coverage adjustments, emission control systems warranty, GM Maintenance Programs, and replacement part warranties. GM Authorization may be required when submitting any of these transactions on a vehicle with a blocked warranty....
10-Speed Auto Transmission - 07/30/2019
... are available on certain Chevrolet, Cadillac, and GMC vehicles. The transmission features a Part Unique Number (PUN) that may contain the letter O and/or the number 0 (zero). When replacing the valve body, take notice to accurately enter the PUN dur...
Battery and Parts Warranty - 05/29/2019
The only time a dealer should submit a parts warranty transaction for a battery would be if the battery was replaced toward the end of the New Vehicle Warranty and a subsequent failure occurred immediately outside the base warranty. Otherwise, part warranty...
... published labor time from the applicable bulletin or LTG. High Voltage Battery or battery section part numbers are not included with the transaction. Warranty parts are sent to the dealer at no charge, therefore not billed on the transaction. Dealers...
Policies for Engine and Transmission Replacements - 03/22/2021
... Request form. Examples of this include the cause of failure could not be determined, there are part delays for parts required to repair, or the customer requests an assembly replacement. When submitting an engine or transmission assembly replacement...
Pre-Delivery Scratches - 12/29/2020
... that the glass is damage free at PDI. If damage is found, clearly identify the area to aid in the part return process. Technicians are advised to follow the rear side door window replacement procedure in SI. ...
NADA 2021 - 11/25/2020
... 9-11, 2021. Educational sessions and franchise meetings will be held digitally. Exhibitors will be part of a virtual convention floor and will be able to purchase different levels of capabilities from the software provider. ...
Keyless Entry Batteries - 05/28/2020
... to 12 months only. Replacements after 12 months are considered maintenance and are not covered as part of the New Vehicle Limited Warranty. Refer to the Limited Warranty and Owner Assistance Information booklet. ...
Warranty Parts Center (WPC): - 07/30/2020
Our forum users brought to light an important change with the UPS Complete View Returns Interface (GM Warranty Part Returns-UPS Shipping Interface) that took effect June 15, 2020. These temporary changes are a result of security protocol updates at UPS. From...
Warranty Parts Center Bulletin Update - 09/22/2020
The Warranty Parts Center bulletin, 99-00-89-019, has been updated. The most current version of the bulletin provides an updated phone number for the WPC when it is necessary to contact customer assistance for assistance with returning one of a kind parts...
Damage that is not Considered Transportation Damage - 07/30/2020
... failures, i.e. electric fuel pump inoperative, vehicle fails to shift out of park, etc. Part/Option Discrepancies noticed during initial delivery from carrier.-- When a vehicle is received and found to have incorrect parts/options, i.e. GMC Grille on...
Chevrolet Advertising - 01/21/2019
... 2019 Silverado in January during the College Football Playoff National Championship. The ad is part of a new campaign designed to disrupt traditional print advertising. The 60 second ad is called “A Little Bit Country, A Little Bit Rock n&rsqu...
California Emissions - 03/27/2019
... by model year and state. The vehicle must be registered in a qualifying state at the time of part failure for the customer to be eligible for the warranty coverage shown. If the vehicle is no longer registered in a qualifying state, emissions component...
Production - 12/19/2018
GM has announced that it will end production of the Chevrolet Cruze as part of a cost-cutting plan that will idle five North American plants as well as significantly reduce hourly and salaried positions. GM also plans to stop production of the Buick LaCrosse,...
Reject of the Month - Error code 073, 021, 072 - 10/24/2018
A 2018 Chevrolet Camaro with 6,000 miles was brought into the service department after the vehicle died while being driven down the road and would not start. After significant diagnosis and reaching out to TAC for assistance, the technician found a misaligned...
2019 Sierra - 04/23/2018
... and Denali trims will be equipped with the new Multi-Pro Tailgate. It offers an inner tailgate as part of the main gate that can fold vertically down for easier loading or turn into a step. The SLT and Denali versions will come standard with a 5.3L V8...
Claim Pre-Approval Updates - 06/25/2018
... are as follows: Rental Related (4 days or more) Policy Related (Any $ Amount Outside GM Participation Range of Policy Evaluation Tool) Goodwill Above Empowerment Level Vehicle Payments > $1000 or Incidental Expenses > $500 Crossline Policy...
September 2018 Recall Update - 08/20/2018
... are instructed to replace the front side door window switch. Approximately 237,000 vehicles are part of the recall population. Noncompliance Recall 18159-03: Fuel Leak During F/CMVSS Testing: The recall bulletin has been revised to include an update...
Reject of the Month - Error code 124 - 08/21/2018
... authorization for the request. On a more detailed level, the OLH requests were, for the most part, for repairs performed within Repair Group 40 – Engine Propulsion or Repair Group 84 – Automatic Transmission. For a deeper dive into...
Courtesy Transportation - 02/27/2020
... (outside the Bumper-to-Bumper warranty), GM brand maintenance program services, or ZPTI and ZPTC part warranties. If a vehicle is in your dealership and repaired the same day, the two options available are a one-way or two-way shuttle or a $21.00...
Digital Vehicle Platform - 02/27/2020
... into most of its vehicles by 2023. It has already debuted on the 2020 Cadillac CT5, will be part of the Cadillac CT4, and the redesigned Chevrolet Corvette, Suburban, and Tahoe. The platform refers to how all of a vehicle’s electronics are int...
Emissions Failures - 01/28/2020
... the “E” labor operation numbers; the MIL or SES light must have been on and the causal part replaced was associated with the MIL illuminating the Emissions DTC. The DTC must be documented on the job card by the technician and entered in the...
Courtesy Transportation Bulletin 07-00-89-037 - 12/02/2019
... by an Emissions or Corrosion warranty, non-warranty services, GM brand maintenance service, Part warranty transactions (ZPTI and ZPTC), non-GM brand rental vehicles, and during services provided to vehicles in daily and long-term rental service, demo...
PQC Restriction Temporarily Suspended - 01/03/2020
... November 1, 2019 until further notice. Dealers are still required to contact the PQC for an active part restriction or exchange program. Dealers that were previously PQC restricted must contact the PQC prior to an assembly replacement on job cards that...
Bulletin Tip - 10/23/2019
... amount, the dealer must complete a Tire Pre-Repair Authorization (PRA). As noted with the Parts Information section within the bulletin, the replacement tires are not to be marked as the Causal Part, rather, the word “Bulletin” must...
Warranty Blocks - 09/24/2019
... coverage adjustments, emission control systems warranty, GM Maintenance Programs, and replacement part warranties. GM Authorization may be required when submitting any of these transactions on a vehicle with a blocked warranty....
10-Speed Auto Transmission - 07/30/2019
... are available on certain Chevrolet, Cadillac, and GMC vehicles. The transmission features a Part Unique Number (PUN) that may contain the letter O and/or the number 0 (zero). When replacing the valve body, take notice to accurately enter the PUN dur...
Battery and Parts Warranty - 05/29/2019
The only time a dealer should submit a parts warranty transaction for a battery would be if the battery was replaced toward the end of the New Vehicle Warranty and a subsequent failure occurred immediately outside the base warranty. Otherwise, part warranty...
GM Invests in Assembly Plant - 04/22/2019
... Bolt, autonomous vehicles for GM’s Cruise unit, and the Chevy Sonic. The announcement was part of GM’s new commitment to invest a total of $1.8 billion in US manufacturing operations....
Cadillac Super Cruise - 04/22/2019
... wheel column. The camera monitors the attentiveness of the driver. The repair for the problem is part of a significant hardware change that is planned for the next-generation system. ...
Electronic Exchange Program - 10/24/2017
... technician determines that an electronic exchange component will need replacement, they obtain the part number of that component using a scan tool or they can get the part number directly from the component upon removal. The parts department then orders...
Courtesy Transportation - 08/22/2017
Part warranty transactions, dealer installed and over the counter, do not allow for submission of any form of courtesy transportation. In late June, GWM was updated to remove the rental, shuttle, and public transportation net item expense ...
Associated Accessories - 08/22/2017
... repair solution. The manufacturer will provide, at no cost, under the terms of the warranty, the parts necessary to repair the accessory or a complete accessory replacement; as a result parts must not be claimed on a GM warranty transaction. A...
OE Batteries - 10/23/2017
... in early October. The bulletin contains a table that provides original equipment ratings and part numbers used to set up a proper battery test. This information is critical for proper test results when using the EL-50313. The bulletin was revised to...
Consumable Parts - 11/21/2017
... Vehicle Limited Warranty. Some of these tools come with what are called “consumable repair parts” that are intended to be permanently installed on the vehicle. Examples of consumable parts include terminal repair kits, a/c line tubing repair...
US Market Share - 12/21/2017
For the last five decades, GM’s US market share has, for the most part, been in continual decline. Since 1990, GM’s share has dropped in every year but three: 2001, 2002, and 2011. Through the first 10 months of 2017, US share has risen to...
Debits - 06/19/2017
You may have recently noticed transaction debits for part warranty transactions that included courtesy transportation. Transactions that were submitted with a courtesy transportation (e.g. rental expense) were returned with comments stating that the courtesy...
Automated Driving - 04/17/2017
... and reliability, marketing and distribution, and strategy. GM’s high ranking was due in part to millions spent investing in companies such as Lyft, and in purchasing Cruise Automation....
More on Add On Repairs - 03/21/2017
... verified by management and the customer did not have time to do the repair that day, or a part had to be ordered, it is still considered an add on repair when the customer returns at a later date. The customer’s concern should be written in a way...
Policy and Electronic Exchange Components - 12/01/2015
... exchange basis. It is not possible to change transactions from customer pay to policy after the part order has been submitted. Bulletin 08-08-44-029 ...
Exchange Program for Electronic Products - 12/01/2015
... that require the Service Agent to contact TAC for authorization prior to the exchange. If the part number is restricted, the ESC will not accept any warranty exchange order from Service Agents without a TAC case number. ...
January 2016 Recall Update - 01/11/2016
... Natural Gas vehicles are involved in the recently revised recall bulletin. The service procedure, part information and warranty transaction sections have been updated. Approximately 1,800 vehicles are included in the recall population.Special Coverage...
Service Policies & Procedures Recent Updates - 01/11/2016
... to the job card in lieu of the Cost Comparison Form. A cost comparison (price quote) from the parts department can be used instead of the Cost Comparison Estimate Form, if the following information is generated as part of the form:The customer's name...
Parts Expediting - 04/08/2016
Service agents are reimbursed for the expenses incurred for expediting GM parts that are locally obtained. The reimbursement only applies to parts that are expedited for warranty repairs and is not eligible on service agent owned vehicles. No additional...
Batteries - 02/02/2016
... must remove the Warranty Insert Tag from the new ACDelco Replacement Battery and retain it as part of the job card information. ...
October 2016 Recall Update - 09/27/2016
Safety Recall 07035D: Engine Compartment Fire: The recall bulletin has been revised to enhance the Service Procedure section with additional information to ensure the proper sealing of the replacement valve cover gasket. The updated bulletin also includes...
Electronic Exchange Components - 07/28/2016
... a warranty transaction, the claim will reject with error code 25 or 50. To correct the error the part must be removed from the transaction. Claims for electronic exchange components are submitted with the appropriate labor operation from the LTG. The...
Second Gen dexos1 - 07/28/2016
... of oil. On 7/15/2016, dealers receive only the new specification and are billed the new part numbers listed in Global Message GCUS-9-2426. On 8/1/2016, dealers will notice an increase of approximately 4% a gallon for full synthetic ACDelco dexos1 5W30....
Automatic Transmission Fluid - 09/27/2016
... a Mobil 1 branded product will supersede ACDelco Dexron HP Automatic Transmission fluid. The part number for the new product will be 19353429 and will have a dealer price of $10.09/quart. ...
Limited Parts Return - 11/25/2014
In October, the WPC established a limited return for parts replaced with recalls 14079, 14117, and 14118. The part return requests for these parts will follow the standard parts return process. Ensure that the parts are packaged and returned individu...
Tires - 10/31/2014
Tires that are replaced under the terms of the GM bumper-to-bumper warranty must be replaced with the tire part number corresponding to the production RPO from the GM Parts Catalog. These tires will meet the same performance requirements of the production...
Recall 14294 - 03/26/2015
... and the customer subsequently refuses completion of the recall, dealers are instructed to claim parts and labor. Submit a ZREG transaction using labor operation 6410070, check the customer enthusiasm indicator, claim the applicable part, claim up to...
Upcoming Safety Recall 15438 - 06/30/2015
... Sierra 2500/3500 Heavy Duty trucks require replacement of the front passenger airbag inflator, as part of Takata's inflator equipment recall. GM is currently working with Takata, the airbag inflator supplier, to obtain the necessary parts as quickly...
... Bolt, autonomous vehicles for GM’s Cruise unit, and the Chevy Sonic. The announcement was part of GM’s new commitment to invest a total of $1.8 billion in US manufacturing operations....
Cadillac Super Cruise - 04/22/2019
... wheel column. The camera monitors the attentiveness of the driver. The repair for the problem is part of a significant hardware change that is planned for the next-generation system. ...
Electronic Exchange Program - 10/24/2017
... technician determines that an electronic exchange component will need replacement, they obtain the part number of that component using a scan tool or they can get the part number directly from the component upon removal. The parts department then orders...
Courtesy Transportation - 08/22/2017
Part warranty transactions, dealer installed and over the counter, do not allow for submission of any form of courtesy transportation. In late June, GWM was updated to remove the rental, shuttle, and public transportation net item expense ...
Associated Accessories - 08/22/2017
... repair solution. The manufacturer will provide, at no cost, under the terms of the warranty, the parts necessary to repair the accessory or a complete accessory replacement; as a result parts must not be claimed on a GM warranty transaction. A...
OE Batteries - 10/23/2017
... in early October. The bulletin contains a table that provides original equipment ratings and part numbers used to set up a proper battery test. This information is critical for proper test results when using the EL-50313. The bulletin was revised to...
Consumable Parts - 11/21/2017
... Vehicle Limited Warranty. Some of these tools come with what are called “consumable repair parts” that are intended to be permanently installed on the vehicle. Examples of consumable parts include terminal repair kits, a/c line tubing repair...
US Market Share - 12/21/2017
For the last five decades, GM’s US market share has, for the most part, been in continual decline. Since 1990, GM’s share has dropped in every year but three: 2001, 2002, and 2011. Through the first 10 months of 2017, US share has risen to...
Debits - 06/19/2017
You may have recently noticed transaction debits for part warranty transactions that included courtesy transportation. Transactions that were submitted with a courtesy transportation (e.g. rental expense) were returned with comments stating that the courtesy...
Automated Driving - 04/17/2017
... and reliability, marketing and distribution, and strategy. GM’s high ranking was due in part to millions spent investing in companies such as Lyft, and in purchasing Cruise Automation....
More on Add On Repairs - 03/21/2017
... verified by management and the customer did not have time to do the repair that day, or a part had to be ordered, it is still considered an add on repair when the customer returns at a later date. The customer’s concern should be written in a way...
Policy and Electronic Exchange Components - 12/01/2015
... exchange basis. It is not possible to change transactions from customer pay to policy after the part order has been submitted. Bulletin 08-08-44-029 ...
Exchange Program for Electronic Products - 12/01/2015
... that require the Service Agent to contact TAC for authorization prior to the exchange. If the part number is restricted, the ESC will not accept any warranty exchange order from Service Agents without a TAC case number. ...
January 2016 Recall Update - 01/11/2016
... Natural Gas vehicles are involved in the recently revised recall bulletin. The service procedure, part information and warranty transaction sections have been updated. Approximately 1,800 vehicles are included in the recall population.Special Coverage...
Service Policies & Procedures Recent Updates - 01/11/2016
... to the job card in lieu of the Cost Comparison Form. A cost comparison (price quote) from the parts department can be used instead of the Cost Comparison Estimate Form, if the following information is generated as part of the form:The customer's name...
Parts Expediting - 04/08/2016
Service agents are reimbursed for the expenses incurred for expediting GM parts that are locally obtained. The reimbursement only applies to parts that are expedited for warranty repairs and is not eligible on service agent owned vehicles. No additional...
Batteries - 02/02/2016
... must remove the Warranty Insert Tag from the new ACDelco Replacement Battery and retain it as part of the job card information. ...
October 2016 Recall Update - 09/27/2016
Safety Recall 07035D: Engine Compartment Fire: The recall bulletin has been revised to enhance the Service Procedure section with additional information to ensure the proper sealing of the replacement valve cover gasket. The updated bulletin also includes...
Electronic Exchange Components - 07/28/2016
... a warranty transaction, the claim will reject with error code 25 or 50. To correct the error the part must be removed from the transaction. Claims for electronic exchange components are submitted with the appropriate labor operation from the LTG. The...
Second Gen dexos1 - 07/28/2016
... of oil. On 7/15/2016, dealers receive only the new specification and are billed the new part numbers listed in Global Message GCUS-9-2426. On 8/1/2016, dealers will notice an increase of approximately 4% a gallon for full synthetic ACDelco dexos1 5W30....
Automatic Transmission Fluid - 09/27/2016
... a Mobil 1 branded product will supersede ACDelco Dexron HP Automatic Transmission fluid. The part number for the new product will be 19353429 and will have a dealer price of $10.09/quart. ...
Limited Parts Return - 11/25/2014
In October, the WPC established a limited return for parts replaced with recalls 14079, 14117, and 14118. The part return requests for these parts will follow the standard parts return process. Ensure that the parts are packaged and returned individu...
Tires - 10/31/2014
Tires that are replaced under the terms of the GM bumper-to-bumper warranty must be replaced with the tire part number corresponding to the production RPO from the GM Parts Catalog. These tires will meet the same performance requirements of the production...
Recall 14294 - 03/26/2015
... and the customer subsequently refuses completion of the recall, dealers are instructed to claim parts and labor. Submit a ZREG transaction using labor operation 6410070, check the customer enthusiasm indicator, claim the applicable part, claim up to...
Upcoming Safety Recall 15438 - 06/30/2015
... Sierra 2500/3500 Heavy Duty trucks require replacement of the front passenger airbag inflator, as part of Takata's inflator equipment recall. GM is currently working with Takata, the airbag inflator supplier, to obtain the necessary parts as quickly...
Warranty Parts - 04/28/2015
Replaced warranty and policy parts must be turned in with receipt acknowledged by the parts department. The parts counterperson should initial, date, and document the returned part on the job card. Returned warranty and policy parts must also be retained...
Air Conditioning Odor - 10/02/2015
... core resulting in microbial growth that releases an unpleasant musty odor into the passenger compartment. Dealers are advised to apply a cooling coil coating and install an electronic evaporator dryer kit. Part numbers and a unique labor operation are...
September 2015 Recall Update - 09/03/2015
Safety Recall 13036A: Brake Lamp Malfunction: The recall bulletin has been updated to reflect revisions to the Parts Information and Service Procedure sections. The recall affects certain 2004-2012 Chevrolet Malibu, 2004-2007 Chevrolet Malibu Maxx, 2005-2010...
Refrigerant Recovery and Recharge - 09/02/2015
... a vehicle's air conditioning system blows less than cool air it is often low on refrigerant. Part of the diagnosis process is to connect the vehicle to a recovery/recharge machine to remove what refrigerant is left in the system and fill it back up to...
Aging Vehicles - 09/03/2015
... 12 years and older will continue to grow and will increase by 15% by 2020. This increase is due in part to improved quality and consumers are holding on to their vehicles longer. ...
Customer Satisfaction Recall 13426: Tail Lamp Gasket Seal - 05/09/2014
... For those vehicles that are not identified in IVH and that may have a water leak in the rear compartment, refer to Engineering Information PIE0277, prior to any part replacement. Recall 13426 applies to certain Chevrolet Impala models. ...
Hazard Flasher Operation - 05/09/2014
... flasher switches from 2014 Cadillac CTS sedans are operating as designed. To avoid unnecessary part replacement, refer to PIC5935A. A BCM calibration has changed the operation of the switch on vehicles produced after 10/11/2013, or any vehicle that has...
Ignition Switch Recall Claim Submission: - 06/06/2014
Global Message G_0000192330 provides a helpful tool for determining the proper part and labour operation for the ignition switch recalls; 13454, 14063, 14092, 14113 and 14133. While the document provides assistance with proper claim submission structure...
Refrigerant Price Increase - 07/01/2014
The price of a 30 lb. cylinder of R134a has increased, effective June 5, 2014.GM part number is 12356150. - Old dealer price was $105.00 - New dealer price is $120.00
Engine Coolant - 08/05/2014
... many GM coolant products effective July 16, 2014. Global Message G_0000196442 lists the affected part numbers as well as the new dealer price. The price reductions apply to gallon, pallet and 55 gallon drum quantities as well as to truckload quantit...
The Ignition Switch Recall - 09/09/2014
... Net Item. Provide the VIN of the rental vehicle and the total number of rental days. Select "Parts Not Available" as the rental reason.- Job cards for rentals should be closed every 30 days. Submit the rental expense transaction in GWM to ensure timely...
Wiring Repair Strategy - 07/30/2013
GM has published a wiring repair bulletin as a means to find information and parts to perform wiring repairs on 2009-2014 model year GM vehicles. The bulletin provides information on part numbers, repair procedures and connector repair information, and...
Accessory Grille - 10/01/2013
GM has determined that accessory grilles, part number 22985025-030, are not compatible with 2014 Chevrolet Impala vehicles with adaptive cruise (KSG). The accessory grille (VAT) interferes with the camera. Accessory grilles that have been installed on...
Corvette ZR1 - 01/28/2014
... in between the exhaust manifolds and mufflers on 2009-2011 model year vehicles with the 2012-2013 part numbers listed in the bulletin. The ECM calibration is to be updated also. A unique labour operation is published in the bulletin for repairs performed...
Accessory Tow Hooks - 09/09/2014
... the LPO tow hooks. Dealers are instructed to order the required fascia close out, charge the part required and the labour time to 1420490: front bumper fascia lower molding replacement. ...
GWM Issues and Issue Resolution - 06/19/2013
... is not compatible with GWM and may cause submission issues (e.g. inability to enter more than one part with a transaction). The preferred version when submitting warranty transactions is IE8. Any published additional labour time associated with...
Labour Code 0600048 - 06/19/2013
A ZPTI transaction is to be submitted with the necessary parts and labour needed to correct a condition that is a result of an ACDelco battery failure, which is covered by the ACDelco Consumer Battery Warranty. The transaction should be submitted with...
Core Charge - 07/30/2013
A $25 core charge has been added to the following Transmission Electro-Hydraulic Control Module (TEHCM) part numbers: 24264346, 24267181, 24267182, 24257213, and 24258304. This change went into effect on July 1, 2013.
Non-GM Calibrations - 05/14/2013
Dealers must verify that only GM calibrations are present whenever diagnostics determine that a hard part failure may have occurred on internal engine parts and before disassembly, repair or replacement of an engine assembly under warranty. For service...
New Accessory Programs - 04/12/2013
... service. Although at first glance the programs may appear to be tailored more toward the sales department than service. The promotions reward eligible retail participants with earnPOWER awards points when they order eligible accessories on eligible vehicles...
Calibration Verification Numbers - 02/26/2013
GM has identified that there is an increased number of engine, transmission and catalytic converter part failures resulting from the use of non-GM (aftermarket) engine and transmission control calibrations. Bulletin 09-06-04-026 provides the process for...
Reject of the Month - 03/11/2013
... submitted with the unique labour operation from the service bulletin, J7949, with the following part charged out:GM Part Number: 19300180SENSOR KIT,THROT POSN The job card also contained a two day rental expense. The IVH report listed the following applicable...
GMPP Sublet Markup - 10/08/2012
The allowable sublet markup is dependent on whether the entire repair or only part of the repair is sublet. If the entire repair is sublet, the allowable markup is not to exceed 10% or $100, whichever is less. If only a portion of the repair is sublet,...
Reject of the Month - 10/08/2012
... insufficient support and/or documentation for the repair. The transaction may have originated as a part incompatible issue or excessive parts or OLH, but ultimately required WSC involvement due to the request exceeding self-authorization limits.For example:...
Warranty Parts - 08/30/2012
After a warranty repair has been performed, all parts are to be turned into the parts department by the technician for tagging, retention, and/or return. The service agent is required to retain the part for a minimum of 15 days after the transaction...
Replaced warranty and policy parts must be turned in with receipt acknowledged by the parts department. The parts counterperson should initial, date, and document the returned part on the job card. Returned warranty and policy parts must also be retained...
Air Conditioning Odor - 10/02/2015
... core resulting in microbial growth that releases an unpleasant musty odor into the passenger compartment. Dealers are advised to apply a cooling coil coating and install an electronic evaporator dryer kit. Part numbers and a unique labor operation are...
September 2015 Recall Update - 09/03/2015
Safety Recall 13036A: Brake Lamp Malfunction: The recall bulletin has been updated to reflect revisions to the Parts Information and Service Procedure sections. The recall affects certain 2004-2012 Chevrolet Malibu, 2004-2007 Chevrolet Malibu Maxx, 2005-2010...
Refrigerant Recovery and Recharge - 09/02/2015
... a vehicle's air conditioning system blows less than cool air it is often low on refrigerant. Part of the diagnosis process is to connect the vehicle to a recovery/recharge machine to remove what refrigerant is left in the system and fill it back up to...
Aging Vehicles - 09/03/2015
... 12 years and older will continue to grow and will increase by 15% by 2020. This increase is due in part to improved quality and consumers are holding on to their vehicles longer. ...
Customer Satisfaction Recall 13426: Tail Lamp Gasket Seal - 05/09/2014
... For those vehicles that are not identified in IVH and that may have a water leak in the rear compartment, refer to Engineering Information PIE0277, prior to any part replacement. Recall 13426 applies to certain Chevrolet Impala models. ...
Hazard Flasher Operation - 05/09/2014
... flasher switches from 2014 Cadillac CTS sedans are operating as designed. To avoid unnecessary part replacement, refer to PIC5935A. A BCM calibration has changed the operation of the switch on vehicles produced after 10/11/2013, or any vehicle that has...
Ignition Switch Recall Claim Submission: - 06/06/2014
Global Message G_0000192330 provides a helpful tool for determining the proper part and labour operation for the ignition switch recalls; 13454, 14063, 14092, 14113 and 14133. While the document provides assistance with proper claim submission structure...
Refrigerant Price Increase - 07/01/2014
The price of a 30 lb. cylinder of R134a has increased, effective June 5, 2014.GM part number is 12356150. - Old dealer price was $105.00 - New dealer price is $120.00
Engine Coolant - 08/05/2014
... many GM coolant products effective July 16, 2014. Global Message G_0000196442 lists the affected part numbers as well as the new dealer price. The price reductions apply to gallon, pallet and 55 gallon drum quantities as well as to truckload quantit...
The Ignition Switch Recall - 09/09/2014
... Net Item. Provide the VIN of the rental vehicle and the total number of rental days. Select "Parts Not Available" as the rental reason.- Job cards for rentals should be closed every 30 days. Submit the rental expense transaction in GWM to ensure timely...
Wiring Repair Strategy - 07/30/2013
GM has published a wiring repair bulletin as a means to find information and parts to perform wiring repairs on 2009-2014 model year GM vehicles. The bulletin provides information on part numbers, repair procedures and connector repair information, and...
Accessory Grille - 10/01/2013
GM has determined that accessory grilles, part number 22985025-030, are not compatible with 2014 Chevrolet Impala vehicles with adaptive cruise (KSG). The accessory grille (VAT) interferes with the camera. Accessory grilles that have been installed on...
Corvette ZR1 - 01/28/2014
... in between the exhaust manifolds and mufflers on 2009-2011 model year vehicles with the 2012-2013 part numbers listed in the bulletin. The ECM calibration is to be updated also. A unique labour operation is published in the bulletin for repairs performed...
Accessory Tow Hooks - 09/09/2014
... the LPO tow hooks. Dealers are instructed to order the required fascia close out, charge the part required and the labour time to 1420490: front bumper fascia lower molding replacement. ...
GWM Issues and Issue Resolution - 06/19/2013
... is not compatible with GWM and may cause submission issues (e.g. inability to enter more than one part with a transaction). The preferred version when submitting warranty transactions is IE8. Any published additional labour time associated with...
Labour Code 0600048 - 06/19/2013
A ZPTI transaction is to be submitted with the necessary parts and labour needed to correct a condition that is a result of an ACDelco battery failure, which is covered by the ACDelco Consumer Battery Warranty. The transaction should be submitted with...
Core Charge - 07/30/2013
A $25 core charge has been added to the following Transmission Electro-Hydraulic Control Module (TEHCM) part numbers: 24264346, 24267181, 24267182, 24257213, and 24258304. This change went into effect on July 1, 2013.
Non-GM Calibrations - 05/14/2013
Dealers must verify that only GM calibrations are present whenever diagnostics determine that a hard part failure may have occurred on internal engine parts and before disassembly, repair or replacement of an engine assembly under warranty. For service...
New Accessory Programs - 04/12/2013
... service. Although at first glance the programs may appear to be tailored more toward the sales department than service. The promotions reward eligible retail participants with earnPOWER awards points when they order eligible accessories on eligible vehicles...
Calibration Verification Numbers - 02/26/2013
GM has identified that there is an increased number of engine, transmission and catalytic converter part failures resulting from the use of non-GM (aftermarket) engine and transmission control calibrations. Bulletin 09-06-04-026 provides the process for...
Reject of the Month - 03/11/2013
... submitted with the unique labour operation from the service bulletin, J7949, with the following part charged out:GM Part Number: 19300180SENSOR KIT,THROT POSN The job card also contained a two day rental expense. The IVH report listed the following applicable...
GMPP Sublet Markup - 10/08/2012
The allowable sublet markup is dependent on whether the entire repair or only part of the repair is sublet. If the entire repair is sublet, the allowable markup is not to exceed 10% or $100, whichever is less. If only a portion of the repair is sublet,...
Reject of the Month - 10/08/2012
... insufficient support and/or documentation for the repair. The transaction may have originated as a part incompatible issue or excessive parts or OLH, but ultimately required WSC involvement due to the request exceeding self-authorization limits.For example:...
Warranty Parts - 08/30/2012
After a warranty repair has been performed, all parts are to be turned into the parts department by the technician for tagging, retention, and/or return. The service agent is required to retain the part for a minimum of 15 days after the transaction...
Global Platforms - 09/19/2011
GM has announced that it is consolidating its global vehicle platforms as part of an effort to reduce annual loses to product development difficulties. GM wants to reduce the costs related to cancelled programs, late changes to vehicles nearing production...
Oil Program Price Increase - 08/09/2011
On August 1, 2011, all products on the ACDelco/Exxon Mobil Oil Program increased in price. The increase is due in part to changes in base oil and additive expenses. These increases have also affected the general market. In many cases the increases shown...
Power Steering Fluid Leaks - 10/14/2011
... steering fluid when the technician performs a power steering fluid leak diagnosis. The Kent Moore part number for the dye is GE 28431-6. In order to accurately determine the source of the leak, dye must be added to the system. Leaks may originate at...
New Product Line-up - 10/14/2011
... 2012 and the pricing for a fuel saving feature on the Buick Regal. The announcements were made as part of the plan to help GM attract more customers. Cadillac will launch the XTS large luxury sedan and a compact sports sedan in 2012. The eAssist feature...
Side Door Window Glass Chipping - 01/19/2012
GM has found during warranty part review cases that side door window glass with chips may have been caused by the use of a vehicle key lock box on the side door glass. Vehicle key lock boxes may not be placed on a vehicle's side door glass. GM will randomly...
R134a Price Decreases - 12/15/2011
In mid-November GM announced a pricing decrease for R134a refrigerant, part number 12356150. The dealer price for a 30 pound cylinder is now $175.00. That is a decrease of $45. The new pricing for a pound of refrigerant is $5.83 and $0.36 per ounce. ...
Electric Motors - 12/15/2011
... that use electric motors, all of which are built by outside suppliers. The Spark's motor is part of GM's strategy to rely on its own technology as it moves further into vehicle electrification. It is expected that GM will build approximately 20% of its...
New Labour Dependency Field Code - 12/15/2011
... AlignmentA0018 Front Bumper Fascia Refinish/Clear CoatB5700 Liftgate AdjustmentB5400 Rear Compartment Lid Adjustment A3278 Rear Bumper Fascia Refinish/Clear Coat B0020 Front Bumper Fascia Alignment All of these labour operations are used to...
Windshields - 12/15/2011
... over 10,000 miles must be pre-approved by the District Manager of Aftersales. Additionally, a GM part must be used for replacement. If approval is made, the transaction must be GM routed and indicated in comments that the DMA was involved and approv...
Essential Tool Consumable Parts - 11/17/2011
... array of essential tools sent to them. Some of these tools come with what are called "consumable parts" that are used to help in diagnosis and for assembly repair, avoiding the replacement of a costly entire assembly.Examples of consumable parts include...
Notifications Area - 03/08/2012
The Notifications Area isn't just for part returns anymore! If you have been selected to participate in a SASR (Service Agent Self Review) or have rejected PRA Requests it will be communicated to you through the Notifications Area on GWM. Another reason...
Parts Identifier - 03/08/2012
... Customer Care and Aftersales has added a "remanufactured" or "refurbished" indicator within the part data. The indicator will allow dealers to more easily identify if parts are reman or refurbs. ...
Store Upgrades - 04/13/2012
... have completed their upgrades or are currently under construction. The facilities image program is part of a larger GM initiative called Essential Brand Elements. EBE is a cooperative program that rewards dealers who voluntarily meet customer experience...
Qualifying for a Rental Vehicle - 02/07/2012
... were multiple concerns that collectively, required more than one day to repair.There is a delay in parts availability and the vehicle is torn down, not safe to operate, or inoperable.Furthermore, it states that a rental vehicle should not be offered...
Documenting Customer Concerns Correctly - 02/07/2012
... No warning light comes on in the dash and seems to shift OK at higher speeds. Came to install part that was on order.Service engine soon light on at times when engine is warm. Diagnosed last week. Part was ordered by technician #32 and is here. Rear...
Transmission Replacements and Contacting the PQC - 08/09/2012
... PQC in the following situations:Transmission repairs with select components that are listed in a part ordering restriction bulletin or new product assembly exchange programAllison transmission replacements (K7000-Allison transmission only)Gasoline or...
Safety Recall 09049A - 04/12/2011
Brake Lamps Inoperative or Continuous Illumination: The part information, service procedure and warranty transaction information sections within the bulletin have been revised to include the replacement of the burned out brake lamp bulb(s). The bulletin...
Special Coverage 09186B - 04/12/2011
Brake Lamps Inoperative or Continuous Illumination: The part information, service procedure and warranty transaction information section within the bulletin have been revised to include the replacement of burned out brake lamp bulb(s). The brake lamp...
Special Coverage 10335B - 04/12/2011
... has been updated to include certain 2009 model year vehicles and to address an update to the part information section. Involved vehicles may exhibit wear which could lead to corrosion in the connector terminal pins at the connection between the body...
Going the Extra Mile: Service Documentation - 06/30/2011
The service department is a dynamic environment. It is fast passed and performance driven. Technician and service management's time comes at a premium. This environment allows little room for error. Because of this, job card documentation is often limited...
Re-Sourcing Parts - 04/27/2011
GM has re-sourced many parts affected by the crisis in Japan. There is a crisis team of several hundred employees who identify at risk components and work to find replacements for those that are affected. Part shortages from Japan have had little effect...
OnStar Upgrade - 09/16/2010
GM recently released a remote software upgrade on its vehicles' Onstar module. This type of action is part of an expanded assertiveness by GM to control its software. Through wireless communications automakers have the ability to upgrade or fix software...
Ask About Labour Operations - 09/16/2010
When contacting TAC or PQC for a complex repair or restricted part, ask the TAC agent or engineer if there is a special labour operation associated with the repair. There may be a special labour operation associated with the procedure that best details...
Cadillac Maintenance Labour Operation Z2262 - 04/12/2011
... on how these claims are submitted can seem daunting but is extremely important for every service department's bottom line. The current Cadillac maintenance program, is no exception. Labour operation Z2262 provides reimbursement for lube, oil and filter,...
How To View A Transaction - 03/11/2010
... by job card.Submitted DateTransaction NumberJob Card DateJob Card NumberLine #VIN/Installed Part Serial NumberTransaction TypeStatusAdd a LineActions02/16/10 00105638xxxx01/13/1043197011GTSKVE30AZxxxxxxZREG--- Regular Vehicle TransactionAcceptedNext...
GM has announced that it is consolidating its global vehicle platforms as part of an effort to reduce annual loses to product development difficulties. GM wants to reduce the costs related to cancelled programs, late changes to vehicles nearing production...
Oil Program Price Increase - 08/09/2011
On August 1, 2011, all products on the ACDelco/Exxon Mobil Oil Program increased in price. The increase is due in part to changes in base oil and additive expenses. These increases have also affected the general market. In many cases the increases shown...
Power Steering Fluid Leaks - 10/14/2011
... steering fluid when the technician performs a power steering fluid leak diagnosis. The Kent Moore part number for the dye is GE 28431-6. In order to accurately determine the source of the leak, dye must be added to the system. Leaks may originate at...
New Product Line-up - 10/14/2011
... 2012 and the pricing for a fuel saving feature on the Buick Regal. The announcements were made as part of the plan to help GM attract more customers. Cadillac will launch the XTS large luxury sedan and a compact sports sedan in 2012. The eAssist feature...
Side Door Window Glass Chipping - 01/19/2012
GM has found during warranty part review cases that side door window glass with chips may have been caused by the use of a vehicle key lock box on the side door glass. Vehicle key lock boxes may not be placed on a vehicle's side door glass. GM will randomly...
R134a Price Decreases - 12/15/2011
In mid-November GM announced a pricing decrease for R134a refrigerant, part number 12356150. The dealer price for a 30 pound cylinder is now $175.00. That is a decrease of $45. The new pricing for a pound of refrigerant is $5.83 and $0.36 per ounce. ...
Electric Motors - 12/15/2011
... that use electric motors, all of which are built by outside suppliers. The Spark's motor is part of GM's strategy to rely on its own technology as it moves further into vehicle electrification. It is expected that GM will build approximately 20% of its...
New Labour Dependency Field Code - 12/15/2011
... AlignmentA0018 Front Bumper Fascia Refinish/Clear CoatB5700 Liftgate AdjustmentB5400 Rear Compartment Lid Adjustment A3278 Rear Bumper Fascia Refinish/Clear Coat B0020 Front Bumper Fascia Alignment All of these labour operations are used to...
Windshields - 12/15/2011
... over 10,000 miles must be pre-approved by the District Manager of Aftersales. Additionally, a GM part must be used for replacement. If approval is made, the transaction must be GM routed and indicated in comments that the DMA was involved and approv...
Essential Tool Consumable Parts - 11/17/2011
... array of essential tools sent to them. Some of these tools come with what are called "consumable parts" that are used to help in diagnosis and for assembly repair, avoiding the replacement of a costly entire assembly.Examples of consumable parts include...
Notifications Area - 03/08/2012
The Notifications Area isn't just for part returns anymore! If you have been selected to participate in a SASR (Service Agent Self Review) or have rejected PRA Requests it will be communicated to you through the Notifications Area on GWM. Another reason...
Parts Identifier - 03/08/2012
... Customer Care and Aftersales has added a "remanufactured" or "refurbished" indicator within the part data. The indicator will allow dealers to more easily identify if parts are reman or refurbs. ...
Store Upgrades - 04/13/2012
... have completed their upgrades or are currently under construction. The facilities image program is part of a larger GM initiative called Essential Brand Elements. EBE is a cooperative program that rewards dealers who voluntarily meet customer experience...
Qualifying for a Rental Vehicle - 02/07/2012
... were multiple concerns that collectively, required more than one day to repair.There is a delay in parts availability and the vehicle is torn down, not safe to operate, or inoperable.Furthermore, it states that a rental vehicle should not be offered...
Documenting Customer Concerns Correctly - 02/07/2012
... No warning light comes on in the dash and seems to shift OK at higher speeds. Came to install part that was on order.Service engine soon light on at times when engine is warm. Diagnosed last week. Part was ordered by technician #32 and is here. Rear...
Transmission Replacements and Contacting the PQC - 08/09/2012
... PQC in the following situations:Transmission repairs with select components that are listed in a part ordering restriction bulletin or new product assembly exchange programAllison transmission replacements (K7000-Allison transmission only)Gasoline or...
Safety Recall 09049A - 04/12/2011
Brake Lamps Inoperative or Continuous Illumination: The part information, service procedure and warranty transaction information sections within the bulletin have been revised to include the replacement of the burned out brake lamp bulb(s). The bulletin...
Special Coverage 09186B - 04/12/2011
Brake Lamps Inoperative or Continuous Illumination: The part information, service procedure and warranty transaction information section within the bulletin have been revised to include the replacement of burned out brake lamp bulb(s). The brake lamp...
Special Coverage 10335B - 04/12/2011
... has been updated to include certain 2009 model year vehicles and to address an update to the part information section. Involved vehicles may exhibit wear which could lead to corrosion in the connector terminal pins at the connection between the body...
Going the Extra Mile: Service Documentation - 06/30/2011
The service department is a dynamic environment. It is fast passed and performance driven. Technician and service management's time comes at a premium. This environment allows little room for error. Because of this, job card documentation is often limited...
Re-Sourcing Parts - 04/27/2011
GM has re-sourced many parts affected by the crisis in Japan. There is a crisis team of several hundred employees who identify at risk components and work to find replacements for those that are affected. Part shortages from Japan have had little effect...
OnStar Upgrade - 09/16/2010
GM recently released a remote software upgrade on its vehicles' Onstar module. This type of action is part of an expanded assertiveness by GM to control its software. Through wireless communications automakers have the ability to upgrade or fix software...
Ask About Labour Operations - 09/16/2010
When contacting TAC or PQC for a complex repair or restricted part, ask the TAC agent or engineer if there is a special labour operation associated with the repair. There may be a special labour operation associated with the procedure that best details...
Cadillac Maintenance Labour Operation Z2262 - 04/12/2011
... on how these claims are submitted can seem daunting but is extremely important for every service department's bottom line. The current Cadillac maintenance program, is no exception. Labour operation Z2262 provides reimbursement for lube, oil and filter,...
How To View A Transaction - 03/11/2010
... by job card.Submitted DateTransaction NumberJob Card DateJob Card NumberLine #VIN/Installed Part Serial NumberTransaction TypeStatusAdd a LineActions02/16/10 00105638xxxx01/13/1043197011GTSKVE30AZxxxxxxZREG--- Regular Vehicle TransactionAcceptedNext...
Pre-Delivery Inspection - 08/10/2010
... procedure is designed to explain the features of the customer's vehicle and includes a service department introduction and orientation.A job card must be opened to coincide with the inspection. If during the inspection vehicle defects are found, the...
Safety Recall 06041D - 02/04/2010
... roof panel by reviewing GMVIS or GWM for warranty repairs with the installation of the specific part number associated with the new roof panel. ...
Safety Recall 08244A - 01/06/2010
... vehicles. Some of the vehicles may have transfer cases that were manufactured with an incorrect part that can cause early failure of the chain drive. Dealers are to inspect the transfer case date code and, if necessary, replace the transfer case. ...
Recalls and Supporting Documentation - 12/21/2016
... power than normal to propel the vehicle and acceleration is slower than expected. This particular recall applies to certain 2016-2017 Chevrolet Volt models equipped with an automatic transmission. The recall correction is a reprogram of the hybrid...
Warranty Battery Replacements - 11/29/2016
... as soon as the technician has completed the repair while the vehicle is still in the service department. If the code is inaccurate, the technician may perform the test again to obtain an accurate result. Bulletin references: 15-06-03-002C: Original...
Transactions That Require Attachments with GM Authorization - 01/22/2018
... important to note that OLH approval MUST be documented before the transaction is submitted. Part Warranty Transactions - Part warranty transactions (ZPTI and ZPTC) over $500 require GM authorization. When submitting the transaction, the job card...
Branded Titles and Warranty Blocks - 12/21/2017
“Branded title” is a particular phrase applied to a vehicle that has been reported as damaged. The brand indicates a particular history for a vehicle, usually one written off due to collision, fire, flood damage, or sold for scrap. After recent...
Pre-Repair Authorization - 01/29/2020
... a component as Customer Enthusiasm, replacing a component due to transportation damage, or as part of an over-the-counter part warranty (ZPTC) transactions. Only regular warranty transactions (ZREG) and dealer-installed part warranty (ZPTI) transactions...
Technician Identification and Accounting of Labor Time - 01/28/2020
... vehicle repairs under the following circumstances: When reprogramming multiple vehicles as part of the same recall or service update bulletin. When performing multiple vehicle inspections with no part installation as part of the same recall or...
October 2020 Recall Update - 09/22/2020
... 2014-16 Caprice Police Pursuit Vehicles has been updated to include revisions to the condition, part, warranty, and service procedure sections. Special Coverage N192210260-02 Diesel Emission Fluid Tank Reservoir Replacement: The special coverage...
May 2021 Recall Update - 04/29/2021
Safety Recall 14294C Ignition Key: The recall bulletin has been revised to update the part numbers in the Part Information section. Certain 2010-14 Chevrolet Camaro vehicles are included in the recall population. Safety Recall 16007-05 Frontal Airbag...
Reject of the Month - November 2021 - 10/26/2021
... Replace left side lifters. Test drove, no noise and no misfires present. Numerous parts were charged out on the job card including a push rod, gaskets, bolts, pipes, seals, guides and eight lifters. Straight time labor operation for the left side...
New Technician Add Times for Transmission Repairs - 05/26/2021
... on GM transmissions under warranty, the previous labor times focused on replacing the damaged part(s). Other Labor Hours (OLH) was the only option for diagnosis or inspection and cleaning procedures for re-using components that are part of the overall...
June 2023 Recall Update - 05/23/2023
... EV vehicles. The recall has been revised to change one of the High Voltage Drive Motor Cable part numbers. Customer Satisfaction Recall N222381840-01 Side Blind Zone Alert Retrofit with RPO 00S: Approximately 26,000 vehicles are included in the...
Reject of the Month - September 2023 - 08/29/2023
... recall bulletin, total $1,140 as noted below: ** Submit a $520.00 USD ($624.00 CAN) administrative part allowance. Add this amount in the Administrative Allowance Net Item field when submitting the repair transaction. ** Submit a $600.00 USD ($720.00...
Pre-Repair Authorization - 08/29/2023
... a component as Customer Enthusiasm, replacing a component due to transportation damage, or as part of an over-the-counter part warranty (ZPTC) transactions. Only regular warranty transactions (ZREG) and dealer-installed part warranty (ZPTI) transactions...
Dongle Reminders: - 08/29/2023
... a manual review process. The dongle device scan is required on claims involving dealer installed part warranty transactions, mobile repairs that result in a warranty transaction as well as in cases where the vehicle shows up with a dead battery and cannot...
Warranty Administrator Tips - 10/25/2023
... can go back to the repairing technician for resolution before the vehicle leaves the service department. All engine and transmission repairs also go directly to the warranty administrator for review, making sure the old and new serial numbers are...
The Cause of Failure - 06/26/2023
... and “Correction” fields at the time of first transaction submission. If parts were replaced, the part that is determined to be the “Causal” part must be identified. GM follows “Strategy-Based Diagnosis/Symptom Diagnosis”,...
Reject of the Month - 02/17/2017
... manifold flange was also replaced. The service manager indicated authorization for the excessive parts, and approval for the consequential damage attributed to the shaft, including the other labor hours. The warranty claim was submitted with all of the...
Labour Code Application - 01/28/2014
... labour code should be claimed with the time to replace the battery cables entered in OLH.When a part fails during the same repair visit and has to be replaced a second time, both parts are claimed with the one labour code and OLH is claimed for the additional...
Are You A Good Warranty Administrator Or A Great Warranty Administrator? - 04/27/2011
... only when the technician's documentation supports it.A good warranty administrator monitors WPC part and document return requests.A great warranty administrator checks the WPC part and document return requests daily to make certain parts or documents...
A Review of Roadside Assistance - 02/07/2012
... or 100,000 miles and are allowed for anyone driving the covered vehicle. This service is not a part of the New Vehicle Limited warranty and GM reserves the right to make changes or discontinue the program at anytime. The services include:Emergency fuel...
Policy, Goodwill, Customer Enthusiasm, and Warranty - 03/08/2012
... child's college fund and finally the rest is deposited into your checking account. For the most part each account has a designation for those funds. The Christmas fund enables you to purchase gifts for your family and friends, the checking account for...
The GM Service Policies and Procedures Manual Update - 11/05/2012
... changes made for the 2012 edition.Article 1.2.2.12 lists the considerable update to the non-GM parts & equipment and original equipment alterations policy. The policy provides detail stating that GM is not responsible for costs associated with the...
... procedure is designed to explain the features of the customer's vehicle and includes a service department introduction and orientation.A job card must be opened to coincide with the inspection. If during the inspection vehicle defects are found, the...
Safety Recall 06041D - 02/04/2010
... roof panel by reviewing GMVIS or GWM for warranty repairs with the installation of the specific part number associated with the new roof panel. ...
Safety Recall 08244A - 01/06/2010
... vehicles. Some of the vehicles may have transfer cases that were manufactured with an incorrect part that can cause early failure of the chain drive. Dealers are to inspect the transfer case date code and, if necessary, replace the transfer case. ...
Recalls and Supporting Documentation - 12/21/2016
... power than normal to propel the vehicle and acceleration is slower than expected. This particular recall applies to certain 2016-2017 Chevrolet Volt models equipped with an automatic transmission. The recall correction is a reprogram of the hybrid...
Warranty Battery Replacements - 11/29/2016
... as soon as the technician has completed the repair while the vehicle is still in the service department. If the code is inaccurate, the technician may perform the test again to obtain an accurate result. Bulletin references: 15-06-03-002C: Original...
Transactions That Require Attachments with GM Authorization - 01/22/2018
... important to note that OLH approval MUST be documented before the transaction is submitted. Part Warranty Transactions - Part warranty transactions (ZPTI and ZPTC) over $500 require GM authorization. When submitting the transaction, the job card...
Branded Titles and Warranty Blocks - 12/21/2017
“Branded title” is a particular phrase applied to a vehicle that has been reported as damaged. The brand indicates a particular history for a vehicle, usually one written off due to collision, fire, flood damage, or sold for scrap. After recent...
Pre-Repair Authorization - 01/29/2020
... a component as Customer Enthusiasm, replacing a component due to transportation damage, or as part of an over-the-counter part warranty (ZPTC) transactions. Only regular warranty transactions (ZREG) and dealer-installed part warranty (ZPTI) transactions...
Technician Identification and Accounting of Labor Time - 01/28/2020
... vehicle repairs under the following circumstances: When reprogramming multiple vehicles as part of the same recall or service update bulletin. When performing multiple vehicle inspections with no part installation as part of the same recall or...
October 2020 Recall Update - 09/22/2020
... 2014-16 Caprice Police Pursuit Vehicles has been updated to include revisions to the condition, part, warranty, and service procedure sections. Special Coverage N192210260-02 Diesel Emission Fluid Tank Reservoir Replacement: The special coverage...
May 2021 Recall Update - 04/29/2021
Safety Recall 14294C Ignition Key: The recall bulletin has been revised to update the part numbers in the Part Information section. Certain 2010-14 Chevrolet Camaro vehicles are included in the recall population. Safety Recall 16007-05 Frontal Airbag...
Reject of the Month - November 2021 - 10/26/2021
... Replace left side lifters. Test drove, no noise and no misfires present. Numerous parts were charged out on the job card including a push rod, gaskets, bolts, pipes, seals, guides and eight lifters. Straight time labor operation for the left side...
New Technician Add Times for Transmission Repairs - 05/26/2021
... on GM transmissions under warranty, the previous labor times focused on replacing the damaged part(s). Other Labor Hours (OLH) was the only option for diagnosis or inspection and cleaning procedures for re-using components that are part of the overall...
June 2023 Recall Update - 05/23/2023
... EV vehicles. The recall has been revised to change one of the High Voltage Drive Motor Cable part numbers. Customer Satisfaction Recall N222381840-01 Side Blind Zone Alert Retrofit with RPO 00S: Approximately 26,000 vehicles are included in the...
Reject of the Month - September 2023 - 08/29/2023
... recall bulletin, total $1,140 as noted below: ** Submit a $520.00 USD ($624.00 CAN) administrative part allowance. Add this amount in the Administrative Allowance Net Item field when submitting the repair transaction. ** Submit a $600.00 USD ($720.00...
Pre-Repair Authorization - 08/29/2023
... a component as Customer Enthusiasm, replacing a component due to transportation damage, or as part of an over-the-counter part warranty (ZPTC) transactions. Only regular warranty transactions (ZREG) and dealer-installed part warranty (ZPTI) transactions...
Dongle Reminders: - 08/29/2023
... a manual review process. The dongle device scan is required on claims involving dealer installed part warranty transactions, mobile repairs that result in a warranty transaction as well as in cases where the vehicle shows up with a dead battery and cannot...
Warranty Administrator Tips - 10/25/2023
... can go back to the repairing technician for resolution before the vehicle leaves the service department. All engine and transmission repairs also go directly to the warranty administrator for review, making sure the old and new serial numbers are...
The Cause of Failure - 06/26/2023
... and “Correction” fields at the time of first transaction submission. If parts were replaced, the part that is determined to be the “Causal” part must be identified. GM follows “Strategy-Based Diagnosis/Symptom Diagnosis”,...
Reject of the Month - 02/17/2017
... manifold flange was also replaced. The service manager indicated authorization for the excessive parts, and approval for the consequential damage attributed to the shaft, including the other labor hours. The warranty claim was submitted with all of the...
Labour Code Application - 01/28/2014
... labour code should be claimed with the time to replace the battery cables entered in OLH.When a part fails during the same repair visit and has to be replaced a second time, both parts are claimed with the one labour code and OLH is claimed for the additional...
Are You A Good Warranty Administrator Or A Great Warranty Administrator? - 04/27/2011
... only when the technician's documentation supports it.A good warranty administrator monitors WPC part and document return requests.A great warranty administrator checks the WPC part and document return requests daily to make certain parts or documents...
A Review of Roadside Assistance - 02/07/2012
... or 100,000 miles and are allowed for anyone driving the covered vehicle. This service is not a part of the New Vehicle Limited warranty and GM reserves the right to make changes or discontinue the program at anytime. The services include:Emergency fuel...
Policy, Goodwill, Customer Enthusiasm, and Warranty - 03/08/2012
... child's college fund and finally the rest is deposited into your checking account. For the most part each account has a designation for those funds. The Christmas fund enables you to purchase gifts for your family and friends, the checking account for...
The GM Service Policies and Procedures Manual Update - 11/05/2012
... changes made for the 2012 edition.Article 1.2.2.12 lists the considerable update to the non-GM parts & equipment and original equipment alterations policy. The policy provides detail stating that GM is not responsible for costs associated with the...
Warranty Repairs on Stock Vehicles - 12/18/2012
... been a more detailed write up, specifically the cause of failure, but it's hard to tell. Since parts are only required to be retained for 15 days after the transaction paid, it's not as though the part was available at the time of the audit for viewing...
March 2017 Recall Update - 02/17/2017
... Light On: The special coverage bulletin has been revised to include accessory wiring harness part numbers, update part quantities, and update the service procedure to install the accessory wiring harness components. The bulletin affects certain 2004-2009...
September 2020 Recall Update - 08/25/2020
... have been updated to provide warning information to ensure correct airbag installation, new part number information, updated repair labor code, and WCAP reimbursement. The recalls affect certain 2005-08 Pontiac Vibe vehicles. Special Coverage 17336-07...
What Drives The Reject Percentage At Your Dealership? - 08/21/2018
... file name: job card 12345, rental invoice, or cost comparison worksheet). These documents become part of the permanent file for the transaction and may be reviewed in their entirety. Another forum user provided detail on how to attach a document...
Dealer Empowerment - 02/26/2024
... up to $2,500 and within $500 of the Policy Evaluation Tool result. Repeat Repairs/Pyramiding and Part Ceiling Exceeded transactions may be self-authorized up to $250. And transactions with a Mileage Discrepancy (Odometer Less than Previously Reported)...
PET Exceptions - 10/28/2022
... After diagnosis, it is a requirement to use the Policy Evaluation Tool to determine what the GM participation (if any) and customer participation (if any) dollar amounts will be. The calculations provided by the PET are based on time and mileage of the...
R-1234yf and Missed Revenue - 08/22/2022
... the recovered refrigerant amount from the full charge amount. This amount must be entered in the part quantity field of the transaction in 10-gram increments (Quantity 1=10 grams). Round up for any partial increments. The following example is found within...
3 C's - 01/04/2023
... those that did not result in an identified cause, any equipment used, and the causal part. The cause of failure statement should stand on its own with a clear understanding of the reason for the specific repair performed. And, finally, the stories...
Single Use Parts - 06/27/2023
There are multiple repairs where certain parts require replacement, even if the technician thinks the part can be reused. These parts are referred to as single use parts. Examples include bolts, seals, gaskets, pipes, etc. Below is a list of single...
Reject of the Month - March 2024 - 02/26/2024
... opened a job card with documentation supporting the missing components and the appropriate parts charged out on the repair line. The warranty administrator assigned a labor operation (in some cases a closest to operation was necessary) to each individual...
Roadside Assistance Program - Roadside Reunite - 01/29/2024
... a warranty related disablement (tire related disablements and battery replacement for a faulty part are not considered a warranty related disablement reason eligible for a reunite). Additionally, the vehicle must be in for repairs overnight at a certified...
August 2023 Recall Update - 07/25/2023
... certain 2022 GMC Acadia vehicles have been moved to an Open status in IVH. Additional part numbers have been added, and the warranty information section has been updated to include labor time for the newly added models. Part availability continues to...
Towing - 07/25/2023
... not to be based on dealership’s warranty labor rates. Towing is covered with a ZPTI parts warranty; however, it is not covered with a part that is sold over the counter. It is also not included under the GM Certified Service Limited Lifetime...
October 2023 Recall Update - 09/25/2023
... 2022-23 model year Buick, Cadillac, Chevrolet, and GMC vehicles. The bulletin will be revised as parts become available for additional makes and models involved in the retrofit. Customer Satisfaction Recall N222371151-11 Heated Steering Wheel Retrofit:...
Dead Battery - 06/25/2018
... A copy of the Midtronics GR8 Battery Tester printout must be attached to the claim for battery part number 23423787, with labor operation 4041510. A battery charge and test claim, labor operation 4041512, may be submitted for batteries that pass diagnostics...
The Cause of Failure - 03/26/2018
... know this, yet it is missing on a fair number of warranty job cards. When they replace a part or make a repair, they need to state why the repair or replacement was necessary. In other words, what failed and why. In some situations, your technician may...
TAC Case Handling - 08/20/2018
The GM Service Technical College (STC) announced a new course that is part of the 2018 STS Fundamentals requirement and will also be a 2019 STS Requirement. The course is titled Dealer Contact Management: Technical Assistance Center Case Handling training...
Determining Powertrain Coverage & Labor Ops - 12/02/2019
... for the appropriate labor operation. With the Job Aid, you will need to enter the VIN and the part number and the results should show at least one labor operation that matches the part. Occasionally, you will see a message that an exact match could not...
Pre-Repair Authorization - 10/23/2019
... customer enthusiasm, replacing a component due to transportation damage, or as an over-the-counter part warranty. The PRA process only applies to regular warranty (ZREG) and dealer installed part warranty (ZPTI) transactions when a restricted component...
Cores - 04/22/2019
... the complete crate and all fluids should be removed to avoid a reduction in exchange price. As part of the Heavy Core “No Hassle” Inspection Policy to receive core credit, the dealer must return the core in the original carton of the replacement...
Technical Service Bulletins - 07/30/2019
... with the bulletin is 8480818. The transmission must be filled with Mobil 1 Synthetic LV ATF HP, part number 19417577 (quart) or 19417904 (55 gallon drum). Bulletin 19-NA-121 also addresses a shake and/or shudder during light throttle acceleration between...
E-Labor Operation - 05/28/2020
... and Chevrolet Corvette vehicles. These labor codes are restricted to use with emissions related part failures identified by an emissions Diagnostic Trouble Code (DTC) which results in the illumination of the Malfunction Indicator Lamp (MIL). The...
Parts Policies - 05/29/2020
Use of used parts is prohibited when performing warranty and policy repairs, field actions (recalls), and any other service/repair paid for by General Motors. While swapping of parts is helpful from a diagnostic perspective, swapped parts must...
Mail Out Review Tip: Repair Documentation - 08/25/2020
All elements of a warranty repair, technician time stamp, parts billed out on the job card, variable diagnosis time, OLH and diagnostic aids must follow a logical order for the repair process. P&P Article 6.2.5 Common Deviation: Diagnostic time is...
Reject of the Month - May 2021 - 04/29/2021
Error Code 067: Part XXXXXXXX is not a compatible part for labor code xxxxxxx. Error Code 073: Total Other Labor Hours exceeded the allowance for labor code. The owner of a 2017 Chevrolet Equinox had a concern with the vehicle...
... been a more detailed write up, specifically the cause of failure, but it's hard to tell. Since parts are only required to be retained for 15 days after the transaction paid, it's not as though the part was available at the time of the audit for viewing...
March 2017 Recall Update - 02/17/2017
... Light On: The special coverage bulletin has been revised to include accessory wiring harness part numbers, update part quantities, and update the service procedure to install the accessory wiring harness components. The bulletin affects certain 2004-2009...
September 2020 Recall Update - 08/25/2020
... have been updated to provide warning information to ensure correct airbag installation, new part number information, updated repair labor code, and WCAP reimbursement. The recalls affect certain 2005-08 Pontiac Vibe vehicles. Special Coverage 17336-07...
What Drives The Reject Percentage At Your Dealership? - 08/21/2018
... file name: job card 12345, rental invoice, or cost comparison worksheet). These documents become part of the permanent file for the transaction and may be reviewed in their entirety. Another forum user provided detail on how to attach a document...
Dealer Empowerment - 02/26/2024
... up to $2,500 and within $500 of the Policy Evaluation Tool result. Repeat Repairs/Pyramiding and Part Ceiling Exceeded transactions may be self-authorized up to $250. And transactions with a Mileage Discrepancy (Odometer Less than Previously Reported)...
PET Exceptions - 10/28/2022
... After diagnosis, it is a requirement to use the Policy Evaluation Tool to determine what the GM participation (if any) and customer participation (if any) dollar amounts will be. The calculations provided by the PET are based on time and mileage of the...
R-1234yf and Missed Revenue - 08/22/2022
... the recovered refrigerant amount from the full charge amount. This amount must be entered in the part quantity field of the transaction in 10-gram increments (Quantity 1=10 grams). Round up for any partial increments. The following example is found within...
3 C's - 01/04/2023
... those that did not result in an identified cause, any equipment used, and the causal part. The cause of failure statement should stand on its own with a clear understanding of the reason for the specific repair performed. And, finally, the stories...
Single Use Parts - 06/27/2023
There are multiple repairs where certain parts require replacement, even if the technician thinks the part can be reused. These parts are referred to as single use parts. Examples include bolts, seals, gaskets, pipes, etc. Below is a list of single...
Reject of the Month - March 2024 - 02/26/2024
... opened a job card with documentation supporting the missing components and the appropriate parts charged out on the repair line. The warranty administrator assigned a labor operation (in some cases a closest to operation was necessary) to each individual...
Roadside Assistance Program - Roadside Reunite - 01/29/2024
... a warranty related disablement (tire related disablements and battery replacement for a faulty part are not considered a warranty related disablement reason eligible for a reunite). Additionally, the vehicle must be in for repairs overnight at a certified...
August 2023 Recall Update - 07/25/2023
... certain 2022 GMC Acadia vehicles have been moved to an Open status in IVH. Additional part numbers have been added, and the warranty information section has been updated to include labor time for the newly added models. Part availability continues to...
Towing - 07/25/2023
... not to be based on dealership’s warranty labor rates. Towing is covered with a ZPTI parts warranty; however, it is not covered with a part that is sold over the counter. It is also not included under the GM Certified Service Limited Lifetime...
October 2023 Recall Update - 09/25/2023
... 2022-23 model year Buick, Cadillac, Chevrolet, and GMC vehicles. The bulletin will be revised as parts become available for additional makes and models involved in the retrofit. Customer Satisfaction Recall N222371151-11 Heated Steering Wheel Retrofit:...
Dead Battery - 06/25/2018
... A copy of the Midtronics GR8 Battery Tester printout must be attached to the claim for battery part number 23423787, with labor operation 4041510. A battery charge and test claim, labor operation 4041512, may be submitted for batteries that pass diagnostics...
The Cause of Failure - 03/26/2018
... know this, yet it is missing on a fair number of warranty job cards. When they replace a part or make a repair, they need to state why the repair or replacement was necessary. In other words, what failed and why. In some situations, your technician may...
TAC Case Handling - 08/20/2018
The GM Service Technical College (STC) announced a new course that is part of the 2018 STS Fundamentals requirement and will also be a 2019 STS Requirement. The course is titled Dealer Contact Management: Technical Assistance Center Case Handling training...
Determining Powertrain Coverage & Labor Ops - 12/02/2019
... for the appropriate labor operation. With the Job Aid, you will need to enter the VIN and the part number and the results should show at least one labor operation that matches the part. Occasionally, you will see a message that an exact match could not...
Pre-Repair Authorization - 10/23/2019
... customer enthusiasm, replacing a component due to transportation damage, or as an over-the-counter part warranty. The PRA process only applies to regular warranty (ZREG) and dealer installed part warranty (ZPTI) transactions when a restricted component...
Cores - 04/22/2019
... the complete crate and all fluids should be removed to avoid a reduction in exchange price. As part of the Heavy Core “No Hassle” Inspection Policy to receive core credit, the dealer must return the core in the original carton of the replacement...
Technical Service Bulletins - 07/30/2019
... with the bulletin is 8480818. The transmission must be filled with Mobil 1 Synthetic LV ATF HP, part number 19417577 (quart) or 19417904 (55 gallon drum). Bulletin 19-NA-121 also addresses a shake and/or shudder during light throttle acceleration between...
E-Labor Operation - 05/28/2020
... and Chevrolet Corvette vehicles. These labor codes are restricted to use with emissions related part failures identified by an emissions Diagnostic Trouble Code (DTC) which results in the illumination of the Malfunction Indicator Lamp (MIL). The...
Parts Policies - 05/29/2020
Use of used parts is prohibited when performing warranty and policy repairs, field actions (recalls), and any other service/repair paid for by General Motors. While swapping of parts is helpful from a diagnostic perspective, swapped parts must...
Mail Out Review Tip: Repair Documentation - 08/25/2020
All elements of a warranty repair, technician time stamp, parts billed out on the job card, variable diagnosis time, OLH and diagnostic aids must follow a logical order for the repair process. P&P Article 6.2.5 Common Deviation: Diagnostic time is...
Reject of the Month - May 2021 - 04/29/2021
Error Code 067: Part XXXXXXXX is not a compatible part for labor code xxxxxxx. Error Code 073: Total Other Labor Hours exceeded the allowance for labor code. The owner of a 2017 Chevrolet Equinox had a concern with the vehicle...
Temporary Use of Non-GM Battery - 12/29/2020
... history folder, with a copy given to the customer. Provide the customer with a copy of the third-party warranty. As a best practice document the terms on the job card. Pre-approval is not required during this temporary period of exception. Enter the...
Enterprise Mechanical Repair Protection (eMRP) - 12/21/2016
... on all claims. When contacting eMRP, the dealer must have a detailed breakdown of the labor and parts (including part numbers) for the repair to obtain claim authorization. Once authorization has been received, the dealer will be given a unique claim...
Warranty Parts Center - 05/22/2017
All parts related to the specific labor operation being requested should be bundled together and shipped in one box. Include a copy of the GWM Parts Return shipping label, a copy of the job card with technician comments, and other related documentation. Quick...
Administrative Allowance - 10/23/2017
... card. Electronic Exchange - Exchange components are not billed out on the warranty job card as a part number and are not allowed the applicable parts markup. A $20 administrative allowance may be submitted in the Net/Administrative Allowance field of...
Service Policy and Procedure Update Preview - 09/27/2016
... Allowance field of the transaction.- Electronic Exchange Components: $20 in addition to current parts handling allowances- WPC returns - up to $20 (paperwork only) and up to $25 (part returns)- Allowances which previously paid at .2 will now allow $20-...
August 2016 Recall Update - 07/28/2016
Special Coverage 14520B: Fractured Leaf Springs: The special coverage has been updated to reflect an update to the part information section. Vehicles involved in the coverage include the 2008-2009 Chevrolet Silverado LD and GMC Sierra LD that are...
Reject of the Month - 07/28/2016
Error Code 50: Part number xx is restricted and requires GM authorization. Associated Accessories are offered through GM's Integrated Business Partners (IBP). These accessories carry their own warranty and are not covered under the GM New Vehicle Limited...
July 2016 Recall Update - 06/27/2016
... kit must be installed. This is a temporary repair and will require an additional repair when parts for the final remedy become available. This procedure is available for used vehicles and customer vehicles, and is not to be used on new, unused, and unsold...
Proactive Alerts - 06/27/2016
... Eventually, alerts will be expanded to cover the entire GM lineup. The free service comes as part of the OnStar package. The data collected at each vehicle start is sent to GM through the vehicle's cellular communications portal and is checked against...
CTP Vehicles with Open Recalls - 04/08/2016
... whether the rental vehicle came from an outside source, or the service agent's own vehicle, as part of the Courtesy Transportation Program. Beginning March 11th, VINs with active recalls (safety, non-compliance, or emissions) will appear red in the dealer's...
Customer Special Order Overnight (CSO-3) - 04/08/2016
CSO-3 is used when a part that is not in service agent inventory, and is not available locally, is required for a customer the next day. Only parts with an immediate customer requirement are to be ordered using CSO-3. Freight charges for CSO-3 parts are...
New PQC Web Forms - 12/01/2015
... field. Enter the serial number of the new assembly in the serial number field next to the part number. Enter the serial number of the failed assembly in the comment field.If restricted, submit under GM Authorization. If not restricted, submit as...
Not a Transportation Transaction - 03/01/2016
... front passenger areas, except when vandalism is suspected. Vehicles assembled with incorrect part or options. Battery charging or replacing, unless battery has physical damage. ...
OEM, Reman Engine, and Automatic Transmission/Transaxle Identification - 01/11/2016
... engine, access the Vehicle Component section of IVH, the three-position alpha-numeric code is the Part/Num Broadcast and the Traceability section is the bar code information. Original equipment information may be found in SI by typing the word "Identification"...
No PQC Contact Required - 01/28/2014
... Amount LimitLabour OpLabour Op DescriptionStatusAmt LimitStart DateTermination DateT5999ADDITIONAL PART MARKUP PERCENTAGE OVER 40% NORMAUSD 0.0001/01/200912/31/99994029879Inspection/Maintenance (I/M) - Evap System Pressure Test - Emissions TestingAUSD...
V6 Pickups - 12/09/2013
... pounds-feet of torque, up from 195 hp and 260 pounds-feet of torque in the 2013 truck. The V6 is part of a new family of GM large engines that was upgraded to include direct injection and an improved combustion system that allows more efficient fuel...
GMPP Courtesy Transportation and Towing Guidelines - 01/10/2014
... $35 per rental day and the rental vehicle need not be a GM vehicle. If repairs are delayed due to part availability, the maximum reimbursement is $280, payable only if GMPP is contacted within the first five days of the rental period.All GMPP plans,...
2014 Equinox and Terrain - 10/01/2013
... be advised that no repairs are required as a result of this issue. The trim panel was removed as part of a standard equipment change. PI1023A contains graphics of the previous model years (2010-2013) where the rear seat floor filler panel was standard...
Extended Retention Period for Certain Recall Parts - 09/09/2014
Until further notice, all GM dealers, including Certified Elite dealers, must retain all parts from completed recalls or other field actions. These parts should be tagged with the job card number and VIN, and securely stored in a part retention area that...
ACDelco Brake Shoe Kit - 08/05/2014
GM has requested return of service inventory of ACDelco Brake Shoe Kit part numbers 19287975, 18030015, 19255646, 19158721, 19292719, 19255647, 19165999, 19292720, and 19286423 with the package date code of 13091 to 14109. The first two digits of the...
Reject of the Month - 01/21/2015
... was indicated with the job line by management, the warranty administrator claimed all of the parts with the reveal molding labor operation. The claim rejected with error 067 for parts incompatibility due to the weatherstrip part numbers. After...
Service Management Approval - 01/21/2015
... is required, but not limited to the following: all authorization codes (e.g. policy decision, part ceiling exceeded, repeat repair, etc), customer concern not duplicated, windshield replacements, wheel alignment/balance, OLH, repeat repairs, add on repairs,...
Limited Lifetime Parts Warranty Service Offer - 01/24/2013
GM has announced the $25 off, $250 Customer Pay Service Offer for New LLPW Parts. The offer may be used toward $250 or more of customer paid service at a Chevrolet, Buick, GMC and Cadillac dealerships, for a repair or service recommended or required by...
Hybrid Two-Mode High Voltage Battery - 10/08/2012
... shipping instructions and include worksheet B and the core return process. Both Hybrid Battery Part Restriction Worksheets (A&B) must be completed prior to contacting TAC. TAC will verify that the proper diagnosis has been performed and, if necessary,...
Bulletin 09-06-04-026D V8 Gasoline Engine Modifications - 11/05/2012
... to identify the presence of non-GM calibrations. The checks should be performed whenever a hard part failure is seen on internal engine, transmission, transfer case or rear axle components, and before disassembly, repair or replacement of an engine,...
... history folder, with a copy given to the customer. Provide the customer with a copy of the third-party warranty. As a best practice document the terms on the job card. Pre-approval is not required during this temporary period of exception. Enter the...
Enterprise Mechanical Repair Protection (eMRP) - 12/21/2016
... on all claims. When contacting eMRP, the dealer must have a detailed breakdown of the labor and parts (including part numbers) for the repair to obtain claim authorization. Once authorization has been received, the dealer will be given a unique claim...
Warranty Parts Center - 05/22/2017
All parts related to the specific labor operation being requested should be bundled together and shipped in one box. Include a copy of the GWM Parts Return shipping label, a copy of the job card with technician comments, and other related documentation. Quick...
Administrative Allowance - 10/23/2017
... card. Electronic Exchange - Exchange components are not billed out on the warranty job card as a part number and are not allowed the applicable parts markup. A $20 administrative allowance may be submitted in the Net/Administrative Allowance field of...
Service Policy and Procedure Update Preview - 09/27/2016
... Allowance field of the transaction.- Electronic Exchange Components: $20 in addition to current parts handling allowances- WPC returns - up to $20 (paperwork only) and up to $25 (part returns)- Allowances which previously paid at .2 will now allow $20-...
August 2016 Recall Update - 07/28/2016
Special Coverage 14520B: Fractured Leaf Springs: The special coverage has been updated to reflect an update to the part information section. Vehicles involved in the coverage include the 2008-2009 Chevrolet Silverado LD and GMC Sierra LD that are...
Reject of the Month - 07/28/2016
Error Code 50: Part number xx is restricted and requires GM authorization. Associated Accessories are offered through GM's Integrated Business Partners (IBP). These accessories carry their own warranty and are not covered under the GM New Vehicle Limited...
July 2016 Recall Update - 06/27/2016
... kit must be installed. This is a temporary repair and will require an additional repair when parts for the final remedy become available. This procedure is available for used vehicles and customer vehicles, and is not to be used on new, unused, and unsold...
Proactive Alerts - 06/27/2016
... Eventually, alerts will be expanded to cover the entire GM lineup. The free service comes as part of the OnStar package. The data collected at each vehicle start is sent to GM through the vehicle's cellular communications portal and is checked against...
CTP Vehicles with Open Recalls - 04/08/2016
... whether the rental vehicle came from an outside source, or the service agent's own vehicle, as part of the Courtesy Transportation Program. Beginning March 11th, VINs with active recalls (safety, non-compliance, or emissions) will appear red in the dealer's...
Customer Special Order Overnight (CSO-3) - 04/08/2016
CSO-3 is used when a part that is not in service agent inventory, and is not available locally, is required for a customer the next day. Only parts with an immediate customer requirement are to be ordered using CSO-3. Freight charges for CSO-3 parts are...
New PQC Web Forms - 12/01/2015
... field. Enter the serial number of the new assembly in the serial number field next to the part number. Enter the serial number of the failed assembly in the comment field.If restricted, submit under GM Authorization. If not restricted, submit as...
Not a Transportation Transaction - 03/01/2016
... front passenger areas, except when vandalism is suspected. Vehicles assembled with incorrect part or options. Battery charging or replacing, unless battery has physical damage. ...
OEM, Reman Engine, and Automatic Transmission/Transaxle Identification - 01/11/2016
... engine, access the Vehicle Component section of IVH, the three-position alpha-numeric code is the Part/Num Broadcast and the Traceability section is the bar code information. Original equipment information may be found in SI by typing the word "Identification"...
No PQC Contact Required - 01/28/2014
... Amount LimitLabour OpLabour Op DescriptionStatusAmt LimitStart DateTermination DateT5999ADDITIONAL PART MARKUP PERCENTAGE OVER 40% NORMAUSD 0.0001/01/200912/31/99994029879Inspection/Maintenance (I/M) - Evap System Pressure Test - Emissions TestingAUSD...
V6 Pickups - 12/09/2013
... pounds-feet of torque, up from 195 hp and 260 pounds-feet of torque in the 2013 truck. The V6 is part of a new family of GM large engines that was upgraded to include direct injection and an improved combustion system that allows more efficient fuel...
GMPP Courtesy Transportation and Towing Guidelines - 01/10/2014
... $35 per rental day and the rental vehicle need not be a GM vehicle. If repairs are delayed due to part availability, the maximum reimbursement is $280, payable only if GMPP is contacted within the first five days of the rental period.All GMPP plans,...
2014 Equinox and Terrain - 10/01/2013
... be advised that no repairs are required as a result of this issue. The trim panel was removed as part of a standard equipment change. PI1023A contains graphics of the previous model years (2010-2013) where the rear seat floor filler panel was standard...
Extended Retention Period for Certain Recall Parts - 09/09/2014
Until further notice, all GM dealers, including Certified Elite dealers, must retain all parts from completed recalls or other field actions. These parts should be tagged with the job card number and VIN, and securely stored in a part retention area that...
ACDelco Brake Shoe Kit - 08/05/2014
GM has requested return of service inventory of ACDelco Brake Shoe Kit part numbers 19287975, 18030015, 19255646, 19158721, 19292719, 19255647, 19165999, 19292720, and 19286423 with the package date code of 13091 to 14109. The first two digits of the...
Reject of the Month - 01/21/2015
... was indicated with the job line by management, the warranty administrator claimed all of the parts with the reveal molding labor operation. The claim rejected with error 067 for parts incompatibility due to the weatherstrip part numbers. After...
Service Management Approval - 01/21/2015
... is required, but not limited to the following: all authorization codes (e.g. policy decision, part ceiling exceeded, repeat repair, etc), customer concern not duplicated, windshield replacements, wheel alignment/balance, OLH, repeat repairs, add on repairs,...
Limited Lifetime Parts Warranty Service Offer - 01/24/2013
GM has announced the $25 off, $250 Customer Pay Service Offer for New LLPW Parts. The offer may be used toward $250 or more of customer paid service at a Chevrolet, Buick, GMC and Cadillac dealerships, for a repair or service recommended or required by...
Hybrid Two-Mode High Voltage Battery - 10/08/2012
... shipping instructions and include worksheet B and the core return process. Both Hybrid Battery Part Restriction Worksheets (A&B) must be completed prior to contacting TAC. TAC will verify that the proper diagnosis has been performed and, if necessary,...
Bulletin 09-06-04-026D V8 Gasoline Engine Modifications - 11/05/2012
... to identify the presence of non-GM calibrations. The checks should be performed whenever a hard part failure is seen on internal engine, transmission, transfer case or rear axle components, and before disassembly, repair or replacement of an engine,...
Transport Mode - 12/18/2012
... brake pedal, then press and hold the start/stop button for 15 seconds. Turning this feature off is part of the PDI process. A warranty claim should not be submitted to disable or enable this feature. G_0000147300...
Update to Service Procedure - 08/30/2012
... kit is all that is necessary to correct the condition. The hose has not proven to be a necessary part of the repair. ...
OLH Best Practice - 04/12/2013
... potential debit of the entire repair if not compliant.For example:OLH for labour time to remove part of dash assembly to repair pinched wire. Authorizing 1.0 of OLH with authorization code E.John Smith, Service Mgr. 4/1/2013. ...
Exterior Labour Operations - 04/12/2013
Select exterior labour operations that are repaired by labour only (no part replacement is necessary), must be submitted with a ten digit alpha/numeric code in the labour dependency field of the transaction. The operations include: B4000 Â- front...
Chromed Aluminum Wheels - 04/12/2013
... is not covered under the vehicle new car warranty. Wheels that are returned to the Warranty Part Center (WPC) that exhibit damage from wheel cleaners will be charged back to the dealership. Pitted or spotted chrome wheels resulting from road chemicals,...
Recall 12180 and Calls to the TAC - 05/14/2013
... The answer: Everything needed to complete the switch modification is contained in the switch kit, part number 19119236, shown in the parts information at the top of the recall bulletin. Technicians are contacting TAC to ask why the window switch...
Return and Repair Program - 06/19/2013
... The R&R Program form is included with Global Message G_0000167345, dated 6/2013. The specific part numbers associated with the program are included in the Global Message. All modules must be securely packaged with the completed R&R form inside...
June 2013 Recall Update - 06/19/2013
... shift cables that were involved in the recall were also sold to customers as a service replacement part. Those vehicles have been added to the recall population and require completion of the service procedure contained within the bulletin. Dealers are...
Claims Automated Response Entry System Telephone Line - 04/13/2012
... due to the launch of the CARES Online website, which replaces the CARES phone system. For the most part dealers have become accustomed to this new tool, making the telephone line unnecessary.New to the online tool? Access www.gmppcares.com to verify...
Service Workbench: Customer and Vehicle History - 06/30/2011
Part of the process of creating a job card, customer pay or warranty, is to review the vehicle information and service history. In GWM, the Service Workbench Menu & Toolkit is the go-to source for a wealth of information that enables service advisors ...
Warranty Parts Center - 06/08/2011
The WPC has recently issued a message regarding parts returned to the WPC that are improperly or inadequately packaged or the defect is not clearly marked on the returned component. The return process assists GM with better understanding and resolution...
2012 Volt - 06/30/2011
... June. The suggested retail price for the 2012 model is about $1000 less than the 2011 model due in part to a wider range of options and configurations available for sale nationally. Customers are now able to choose from a total of seven different option...
Labour Operation is not valid for Customer Complaint Code - 04/12/2011
We all know that the 3 C's are extremely important when properly documenting any claim, but there is another part of documentation that can lead to a more immediate rejection. There has been a recent trend of transaction rejects for improper or misused...
Safety Recall 11027 - 02/23/2011
... kits ordered for over the counter sale. GM has identified the dealers that purchased the suspect part numbers. The dealer is advised to search their parts sales database to determine the purchasers of those components and contact them advising them not...
Diesel Exhaust Fluid - 08/10/2010
... 2011 GMC Sierra 2500HF-3500HD provides a description of the vehicle's Diesel Exhaust Fluid system (part of the Exhaust Aftertreatment System). The fluid is used to meet 2010 emissions standards in the US for diesel equipped vehicles. Diesel Exhaust Fluid...
Safety Recall 10023A and Stop Delivery Update: - 04/13/2010
... to the number of eligible days available for floor plan reimbursement due to the delay of part pre shipments. The recall affects certain 2010 Chevrolet Equinox and GMC Terrain vehicles. Involved vehicles may experience a sudden loss of power steering...
Rear Seat Belt Cross Buckle Design Layout - 02/04/2010
Bulletin 08-09-40-002A has been updated to add the 2010 model year and to include a seat belt part number. The bulletin has been issued to provide dealers and customers with the layout of the rear cross seat belt buckle design. The cross design was engineered...
Process Review: Recall 10038 - 12/24/2010
... processed without issue here are a few tips that may help:Make sure you include any required parts on the Job Card. Part number 89027403 is often left off of the repair and is required for operations V2276 and V2277.Installation of a "Second Design"...
Customer Satisfaction Recall 09237C - 08/10/2010
Product Enhancements - Part Information Revision: This recall has been updated to announce an extended expiration date. The program has been updated to include a revision to the Parts Information section. The service kit required for the repair on AWD...
May 2015 Recall Update - 04/28/2015
... Ignition Switch/Ignition Lock Cylinder/Ignition Key-Keys for Life Program: The part information, service procedure, and warranty transaction information sections of the bulletin have been updated to reflect the Keys for Life Program. Special Coverage...
November 2013 Recall Update - 11/18/2013
... The most recent bulletin revision is to notify the dealer that the ECM is no longer on PQC part restriction and is available for order from GMCC&A.Noncompliance Recall 13158B-Intermittent Brake Lamp Illumination: The recall bulletin has been updated...
Reject of the Month - 10/24/2017
Error Code 803: The number of days and distance exceeds the vehicle warranty limits. Error Code 067: Part X is not a compatible part for labor code X. A dealership submitted a warranty transaction for a 2011 Chevrolet Silverado 2500 with 75,273 miles...
Updates to the Authorization Matrix - 05/22/2017
... repairs. The new comments are completely rewritten to state: “Any $ amount outside of the GM participation range provided by the Policy Evaluation Tool will require DMA/DMC approval via the Portal.” All policy repairs require this evaluation...
Battery Notes - 11/25/2020
... transaction must be submitted to GWM for the service agent net cost of the battery plus applicable parts handling allowance and replacement labor. The ACDelco battery short part number should be converted to a GMCCA long battery part number on...
Labor Operation Selection - 06/29/2021
... outlet hose were leaking and the technician states that both leaks are unique failures, one part did not cause the other to fail. Therefore, a line needs to be added to the job card to address the second defect. The line added is not considered an add...
... brake pedal, then press and hold the start/stop button for 15 seconds. Turning this feature off is part of the PDI process. A warranty claim should not be submitted to disable or enable this feature. G_0000147300...
Update to Service Procedure - 08/30/2012
... kit is all that is necessary to correct the condition. The hose has not proven to be a necessary part of the repair. ...
OLH Best Practice - 04/12/2013
... potential debit of the entire repair if not compliant.For example:OLH for labour time to remove part of dash assembly to repair pinched wire. Authorizing 1.0 of OLH with authorization code E.John Smith, Service Mgr. 4/1/2013. ...
Exterior Labour Operations - 04/12/2013
Select exterior labour operations that are repaired by labour only (no part replacement is necessary), must be submitted with a ten digit alpha/numeric code in the labour dependency field of the transaction. The operations include: B4000 Â- front...
Chromed Aluminum Wheels - 04/12/2013
... is not covered under the vehicle new car warranty. Wheels that are returned to the Warranty Part Center (WPC) that exhibit damage from wheel cleaners will be charged back to the dealership. Pitted or spotted chrome wheels resulting from road chemicals,...
Recall 12180 and Calls to the TAC - 05/14/2013
... The answer: Everything needed to complete the switch modification is contained in the switch kit, part number 19119236, shown in the parts information at the top of the recall bulletin. Technicians are contacting TAC to ask why the window switch...
Return and Repair Program - 06/19/2013
... The R&R Program form is included with Global Message G_0000167345, dated 6/2013. The specific part numbers associated with the program are included in the Global Message. All modules must be securely packaged with the completed R&R form inside...
June 2013 Recall Update - 06/19/2013
... shift cables that were involved in the recall were also sold to customers as a service replacement part. Those vehicles have been added to the recall population and require completion of the service procedure contained within the bulletin. Dealers are...
Claims Automated Response Entry System Telephone Line - 04/13/2012
... due to the launch of the CARES Online website, which replaces the CARES phone system. For the most part dealers have become accustomed to this new tool, making the telephone line unnecessary.New to the online tool? Access www.gmppcares.com to verify...
Service Workbench: Customer and Vehicle History - 06/30/2011
Part of the process of creating a job card, customer pay or warranty, is to review the vehicle information and service history. In GWM, the Service Workbench Menu & Toolkit is the go-to source for a wealth of information that enables service advisors ...
Warranty Parts Center - 06/08/2011
The WPC has recently issued a message regarding parts returned to the WPC that are improperly or inadequately packaged or the defect is not clearly marked on the returned component. The return process assists GM with better understanding and resolution...
2012 Volt - 06/30/2011
... June. The suggested retail price for the 2012 model is about $1000 less than the 2011 model due in part to a wider range of options and configurations available for sale nationally. Customers are now able to choose from a total of seven different option...
Labour Operation is not valid for Customer Complaint Code - 04/12/2011
We all know that the 3 C's are extremely important when properly documenting any claim, but there is another part of documentation that can lead to a more immediate rejection. There has been a recent trend of transaction rejects for improper or misused...
Safety Recall 11027 - 02/23/2011
... kits ordered for over the counter sale. GM has identified the dealers that purchased the suspect part numbers. The dealer is advised to search their parts sales database to determine the purchasers of those components and contact them advising them not...
Diesel Exhaust Fluid - 08/10/2010
... 2011 GMC Sierra 2500HF-3500HD provides a description of the vehicle's Diesel Exhaust Fluid system (part of the Exhaust Aftertreatment System). The fluid is used to meet 2010 emissions standards in the US for diesel equipped vehicles. Diesel Exhaust Fluid...
Safety Recall 10023A and Stop Delivery Update: - 04/13/2010
... to the number of eligible days available for floor plan reimbursement due to the delay of part pre shipments. The recall affects certain 2010 Chevrolet Equinox and GMC Terrain vehicles. Involved vehicles may experience a sudden loss of power steering...
Rear Seat Belt Cross Buckle Design Layout - 02/04/2010
Bulletin 08-09-40-002A has been updated to add the 2010 model year and to include a seat belt part number. The bulletin has been issued to provide dealers and customers with the layout of the rear cross seat belt buckle design. The cross design was engineered...
Process Review: Recall 10038 - 12/24/2010
... processed without issue here are a few tips that may help:Make sure you include any required parts on the Job Card. Part number 89027403 is often left off of the repair and is required for operations V2276 and V2277.Installation of a "Second Design"...
Customer Satisfaction Recall 09237C - 08/10/2010
Product Enhancements - Part Information Revision: This recall has been updated to announce an extended expiration date. The program has been updated to include a revision to the Parts Information section. The service kit required for the repair on AWD...
May 2015 Recall Update - 04/28/2015
... Ignition Switch/Ignition Lock Cylinder/Ignition Key-Keys for Life Program: The part information, service procedure, and warranty transaction information sections of the bulletin have been updated to reflect the Keys for Life Program. Special Coverage...
November 2013 Recall Update - 11/18/2013
... The most recent bulletin revision is to notify the dealer that the ECM is no longer on PQC part restriction and is available for order from GMCC&A.Noncompliance Recall 13158B-Intermittent Brake Lamp Illumination: The recall bulletin has been updated...
Reject of the Month - 10/24/2017
Error Code 803: The number of days and distance exceeds the vehicle warranty limits. Error Code 067: Part X is not a compatible part for labor code X. A dealership submitted a warranty transaction for a 2011 Chevrolet Silverado 2500 with 75,273 miles...
Updates to the Authorization Matrix - 05/22/2017
... repairs. The new comments are completely rewritten to state: “Any $ amount outside of the GM participation range provided by the Policy Evaluation Tool will require DMA/DMC approval via the Portal.” All policy repairs require this evaluation...
Battery Notes - 11/25/2020
... transaction must be submitted to GWM for the service agent net cost of the battery plus applicable parts handling allowance and replacement labor. The ACDelco battery short part number should be converted to a GMCCA long battery part number on...
Labor Operation Selection - 06/29/2021
... outlet hose were leaking and the technician states that both leaks are unique failures, one part did not cause the other to fail. Therefore, a line needs to be added to the job card to address the second defect. The line added is not considered an add...
Service Information: The LTG, Warranty Job Aid, and Bulletins/Documents - 10/26/2021
A big part of learning the ins-and-outs of warranty is knowing how to use the tools at your disposal. Learning how and when to use the available warranty tools can make a difference in the quality of claim submissions and possibly a reduction in errors...
Reject of the Month - March 2022 - 02/23/2022
... Labor Code 4029820. The owner of a 2017 Chevrolet Silverado brought their truck to the service department with a service engine soon light and service emissions message concerns as well as a recall. Repair line 1 addressed the SES light. The technician...
Year End Submission - 10/25/2023
... in the Authorization Code field for several of the reject codes, for example: 68 Causal Part & is not a compatible part for labor code &. N/A 69 Base labour hours for labour code & was reduced to GM labour file time. N/A In...
November 2023 Recall Update - 10/25/2023
... Mirror Incorrect: The recall bulletin has been revised to update the Mirror, Outside Rear View part number 86804773 to 86804771. The recall affects certain 2023 Cadillac CT4 vehicles. Customer Satisfaction Recall N222392960-04 Super Cruise and Surround...
Reject of the Month - January 2024 - 12/26/2023
... for ZPTI transaction type The owner of a 2015 GMC Sierra brought their vehicle to the service department for review of a check engine light. The technician performed diagnosis, noted several DTCs, and identified that the DEF tank could not build sufficient...
Reject of the Month - May 2023 - 04/25/2023
... for ZPDI (Pre-Delivery Inspection), ZTPT (Transportation) transactions, or over the counter part warranty transactions (ZPTC). Roadside Assistance/Cadillac Roadside claims are excluded and do not require a dongle device scan. Dealer Installed Part...
Updates to the Service Policies & Procedures Manual - 07/27/2022
... line, that are separately identifiable and labeled. All diagnosis time must be clocked prior to parts billed out on the job card. If OLH is required for diagnosis, it must be clocked prior to billing of parts as well. If your dealership has made the...
Service Information - 10/28/2022
The Labor Time Guide, Warranty Job Aid, and Bulletins/Documents: A big part of learning the ins and outs of warranty is knowing how to use the tools at your disposal. Learning how and when to use the available warranty tools can make a difference in the...
Minimizing Rejected Transactions - 03/23/2023
... for OLH must be marked. In addition to a dealer’s 95/5 percentage, STS performance is also part of the requirement. Authorization code A (Policy) - Policy repair empowerment, along with regular warranty claims, is now up to $3,000.00. Keep...
Submitting a Transportation Transaction - 07/01/2014
Part 1: The process for submitting a transportation transaction differs from a regular warranty transaction. Transportation transactions use a different transaction type, ZTPT, and a complaint and cause code are not required. A damage code is used ...
Ignition Switch Recall & Courtesy Transportation - 05/09/2014
... transaction must be routed for review.Administration tips for rentals of 30 days or more due to part availability issues: - The rental agency may require new customer signed contracts for each 30 day rental period. - Job...
Required Operating Procedures - 01/28/2014
... Concern Results in Replacement of Component in Pairs: Combined left/right or front/rear repairs or part replacements are not normally necessary unless specifically indicated in a published repair procedure. In these cases, the published time will include...
Step It Up Accessory Program - 10/01/2013
... It Up Accessory Challenge. The promotion awards eligible Buick, Cadillac, Chevrolet and GMC retail participants with earnPower awards points when they order eligible LPO accessories on eligible 2014 vehicles during the program time period. Eligible vehicles...
Should a Second Owner Receive a Policy Repair? - 09/04/2013
... to the job card whenever it can't be verified how many owners the vehicle has had.Since a big part of the policy equation is loyalty, it doesn't make a lot of sense to spend policy dollars on second, third, and even fourth owners. However, if the purchase...
Summer Splash Accessory Promo - 07/30/2013
... new 2013/2014 model year Chevrolet, Cadillac, Buick, and GMC. The promo rewards eligible retail participants with earnPOWER rewards points when they sell non-LPO accessories on eligible vehicles.In order to be eligible for awards under the program, all...
Simplifying the Requirements for Technician Clock Time - 07/03/2013
... three repairs are complete. If there are interruptions during the repairs such as waiting for a part that is not immediately in stock or going to lunch, they must clock off. If they begin work on another vehicle, they must clock on that job card. The...
Global Warranty Management - 04/28/2015
... has a branded title. For example, if the recall or emission warranty calls for replacement of a part that is missing or damaged as a result of the reason for branding, or the repair cannot physically be performed, then the coverage should be denied."Dealers...
Remember These Labor Operations? - 06/02/2015
... are ten exterior-based repair labor operations in the Labor Time Guide that reflect labor only-no part replaced. These ten labor operations, when used, require specific information with the claim submission. The labor operations are as follows:1411232...
Keys for Life Program - 06/02/2015
... its current mileage. Each of the recall bulletins provide the appropriate key ring and service key part number based on the vehicle make/model and year. Specific labor operation numbers have been established for dealers to use when administering...
Labor Operations: Closest To - 06/30/2015
... get service management pre-approval. For help in finding a closest labor operation, use our Part Group to Labor Operation Guide under the Resources tab in our Warranty Community website. You simply need to get the Catalog Group number in EPIC or...
Electrical and Powertrain Reset - 10/23/2015
... to use in cases where a repair procedure is performed to a module that does not require the part to be replaced or the use of TIS service programming. They should not be used for setting a system configuration that is a customer preference. These labor...
Sublet Vendors - 10/23/2015
... description of repairs performed. This information must be attached to the job card and be a part of the vehicle history file.Do your sublet vendors' invoices comply with GM policy? Quite often sublet invoices are very basic, many times only containing...
Transportation Claim Fast Facts - 01/21/2015
... is to be performed within 3 working days from delivery to identify any concealed damage, incorrect part and/or invoice option, or option discrepancies. When the secondary inspection identifies concealed damage, complete a Letter of Notification (LON),...
Bulletin Updates - 01/21/2015
... result of an ACDelco battery failure: use labor code 0600048; transaction type ZPTI; all necessary parts (excluding the battery) in the parts field; all labor associated with the repairs (excluding battery replacement labor time) in the labor field;...
Parts - 03/26/2015
Take a walk through the service department and become aware of new/used parts and fluids on or near the technician's work stations. Is the department clean, neat, and free of parts/fluids? Or, are there piles of used parts stacked near the technician's...
A big part of learning the ins-and-outs of warranty is knowing how to use the tools at your disposal. Learning how and when to use the available warranty tools can make a difference in the quality of claim submissions and possibly a reduction in errors...
Reject of the Month - March 2022 - 02/23/2022
... Labor Code 4029820. The owner of a 2017 Chevrolet Silverado brought their truck to the service department with a service engine soon light and service emissions message concerns as well as a recall. Repair line 1 addressed the SES light. The technician...
Year End Submission - 10/25/2023
... in the Authorization Code field for several of the reject codes, for example: 68 Causal Part & is not a compatible part for labor code &. N/A 69 Base labour hours for labour code & was reduced to GM labour file time. N/A In...
November 2023 Recall Update - 10/25/2023
... Mirror Incorrect: The recall bulletin has been revised to update the Mirror, Outside Rear View part number 86804773 to 86804771. The recall affects certain 2023 Cadillac CT4 vehicles. Customer Satisfaction Recall N222392960-04 Super Cruise and Surround...
Reject of the Month - January 2024 - 12/26/2023
... for ZPTI transaction type The owner of a 2015 GMC Sierra brought their vehicle to the service department for review of a check engine light. The technician performed diagnosis, noted several DTCs, and identified that the DEF tank could not build sufficient...
Reject of the Month - May 2023 - 04/25/2023
... for ZPDI (Pre-Delivery Inspection), ZTPT (Transportation) transactions, or over the counter part warranty transactions (ZPTC). Roadside Assistance/Cadillac Roadside claims are excluded and do not require a dongle device scan. Dealer Installed Part...
Updates to the Service Policies & Procedures Manual - 07/27/2022
... line, that are separately identifiable and labeled. All diagnosis time must be clocked prior to parts billed out on the job card. If OLH is required for diagnosis, it must be clocked prior to billing of parts as well. If your dealership has made the...
Service Information - 10/28/2022
The Labor Time Guide, Warranty Job Aid, and Bulletins/Documents: A big part of learning the ins and outs of warranty is knowing how to use the tools at your disposal. Learning how and when to use the available warranty tools can make a difference in the...
Minimizing Rejected Transactions - 03/23/2023
... for OLH must be marked. In addition to a dealer’s 95/5 percentage, STS performance is also part of the requirement. Authorization code A (Policy) - Policy repair empowerment, along with regular warranty claims, is now up to $3,000.00. Keep...
Submitting a Transportation Transaction - 07/01/2014
Part 1: The process for submitting a transportation transaction differs from a regular warranty transaction. Transportation transactions use a different transaction type, ZTPT, and a complaint and cause code are not required. A damage code is used ...
Ignition Switch Recall & Courtesy Transportation - 05/09/2014
... transaction must be routed for review.Administration tips for rentals of 30 days or more due to part availability issues: - The rental agency may require new customer signed contracts for each 30 day rental period. - Job...
Required Operating Procedures - 01/28/2014
... Concern Results in Replacement of Component in Pairs: Combined left/right or front/rear repairs or part replacements are not normally necessary unless specifically indicated in a published repair procedure. In these cases, the published time will include...
Step It Up Accessory Program - 10/01/2013
... It Up Accessory Challenge. The promotion awards eligible Buick, Cadillac, Chevrolet and GMC retail participants with earnPower awards points when they order eligible LPO accessories on eligible 2014 vehicles during the program time period. Eligible vehicles...
Should a Second Owner Receive a Policy Repair? - 09/04/2013
... to the job card whenever it can't be verified how many owners the vehicle has had.Since a big part of the policy equation is loyalty, it doesn't make a lot of sense to spend policy dollars on second, third, and even fourth owners. However, if the purchase...
Summer Splash Accessory Promo - 07/30/2013
... new 2013/2014 model year Chevrolet, Cadillac, Buick, and GMC. The promo rewards eligible retail participants with earnPOWER rewards points when they sell non-LPO accessories on eligible vehicles.In order to be eligible for awards under the program, all...
Simplifying the Requirements for Technician Clock Time - 07/03/2013
... three repairs are complete. If there are interruptions during the repairs such as waiting for a part that is not immediately in stock or going to lunch, they must clock off. If they begin work on another vehicle, they must clock on that job card. The...
Global Warranty Management - 04/28/2015
... has a branded title. For example, if the recall or emission warranty calls for replacement of a part that is missing or damaged as a result of the reason for branding, or the repair cannot physically be performed, then the coverage should be denied."Dealers...
Remember These Labor Operations? - 06/02/2015
... are ten exterior-based repair labor operations in the Labor Time Guide that reflect labor only-no part replaced. These ten labor operations, when used, require specific information with the claim submission. The labor operations are as follows:1411232...
Keys for Life Program - 06/02/2015
... its current mileage. Each of the recall bulletins provide the appropriate key ring and service key part number based on the vehicle make/model and year. Specific labor operation numbers have been established for dealers to use when administering...
Labor Operations: Closest To - 06/30/2015
... get service management pre-approval. For help in finding a closest labor operation, use our Part Group to Labor Operation Guide under the Resources tab in our Warranty Community website. You simply need to get the Catalog Group number in EPIC or...
Electrical and Powertrain Reset - 10/23/2015
... to use in cases where a repair procedure is performed to a module that does not require the part to be replaced or the use of TIS service programming. They should not be used for setting a system configuration that is a customer preference. These labor...
Sublet Vendors - 10/23/2015
... description of repairs performed. This information must be attached to the job card and be a part of the vehicle history file.Do your sublet vendors' invoices comply with GM policy? Quite often sublet invoices are very basic, many times only containing...
Transportation Claim Fast Facts - 01/21/2015
... is to be performed within 3 working days from delivery to identify any concealed damage, incorrect part and/or invoice option, or option discrepancies. When the secondary inspection identifies concealed damage, complete a Letter of Notification (LON),...
Bulletin Updates - 01/21/2015
... result of an ACDelco battery failure: use labor code 0600048; transaction type ZPTI; all necessary parts (excluding the battery) in the parts field; all labor associated with the repairs (excluding battery replacement labor time) in the labor field;...
Parts - 03/26/2015
Take a walk through the service department and become aware of new/used parts and fluids on or near the technician's work stations. Is the department clean, neat, and free of parts/fluids? Or, are there piles of used parts stacked near the technician's...
The Value of a Warranty Administrator - 03/26/2015
... back. Even small dealerships need a well-trained warranty administrator, even if they are just a part time employee. There is simply too much to lose. ...
Ignition Switch Recall - 11/25/2014
... 23, 2014, and are listed on the manifest list. There is no special action on the dealer's part to initiate the gift card fulfillment process; dealer submission of the recall labour operation begins the process. Once the recall repairs have been...
Recalls Stressing You Out? - 11/25/2014
... of places that feel tight or loose, for a minute or two, imagine each deep breath flowing to that part of the body. Decompress: Place a warm heat wrap around your neck or shoulders for 10 minutes. Close your eyes and relax your face, neck, upper...
Customer Pay Service Offer - 11/25/2014
... or required by the vehicle Owner's Manual. Additionally, the eligible service must include a part covered by the Limited Lifetime Parts Warranty. The program is in effect from November 1, through December 31, 2014.Eligible LLPW components include...
Warranty Parts Turn-In - 12/21/2017
The latest on warranty and policy parts: Following a warranty repair, all parts are to be turned into the parts department by technicians for tagging, retention, and/or return. The requirement for the parts department to acknowledge receipt of warranty...
Pre-Delivery Dealer Installed Options - 12/01/2015
RPOParts for RPO's (Regular Production Options) are included in the loose ship bag within the interior or trunk of the vehicle. During the PDI process, the technician is instructed to access SI to obtain installation instructions within the Accessories...
Divisional Extended Protection Plan - 10/23/2015
... job card number, owner's concern, cause of failure, correction, cost of the repair, and factory part numbers. The Administrator will issue a reference number. The reference number, the protection plan number or last eight of the VIN must be documented...
Reject of the Month - 04/28/2016
... in the differential carrier. The technician disassembled the transmission to clean internal parts. The clutches and other hard parts were replaced. The tech did state that there was intermittent stalling in drive and reverse with the brake applied....
Air Conditioning Repair Documentation - 06/27/2016
... card how much refrigerant they had to add to the system to get it to its capacity. In turn, the parts department must bill out the appropriate amount, typically in ounces or grams, using the corresponding refrigerant part number. If there is no refrigerant...
Product Field Action Bulletins - 06/27/2016
Product Field Action Bulletins: Have you noticed the new look of Product Field Action Bulletins? This new look is part of GM's effort to communize global business practices by aligning the North American region with the other four regions that will be...
Extended Protection Plans - 08/23/2016
... job card number, owner's concern, cause of failure, correction, cost of the repair, and factory part numbers. - The Administrator will issue a reference number. The reference number and the protection plan number, or last eight of the VIN, must be documented...
Reject of the Month - Reject code 074 - 10/26/2016
Straight Time Labor Hours Exceed the Allowance for Labor Code XXXXXXX.When labor time is not published for a particular vehicle/repair, Straight Time should be submitted in the base labor time field. This typically involves new models where a time study...
Reject of the Month - Error code 232 - 08/23/2016
... with labor operation 9900007. Two months later, the vehicle was back in the service department with a water pump leak concern. The technician diagnosed the leaking water pump, referenced the previous job card from June, and replaced the pump. Management...
A Few Facts about Special Coverage Adjustments - 08/23/2016
When GM establishes a special coverage adjustment program that will pay for all or part of the cost of certain repairs no longer covered by a vehicle's warranty period, they will notify dealers. They will also contact the owner of the vehicle by mailing...
Administrative Allowance - 10/26/2016
... card. Electronic Exchange: Exchange components are not billed out on the warranty job card as a part number and are not allowed the applicable parts markup. A $20 administrative allowance may be submitted in the net/administrative allowance field of...
Assembly Repair/Replacement - 03/28/2022
... to provide further clarity to assembly replacement requirements. Dealers must use service parts/kits released through GM CCA for component/assembly repairs. The following policies apply: Dealers not possessing the necessary essential special service...
Transaction Submission - 05/25/2022
... When submitting your claims manually in GWM, you have to type in all the required information. Part of that required information is the technician’s cause of failure and correction documentation. In the Job Card Closeout section, Article 6.2.4...
Chassis Parts Lifetime Warranty - 05/25/2022
Chassis parts are a group of several parts that carry a lifetime warranty, both ACDelco Gold/Professional and OE, when installed at a GM dealership or sold over the counter. This lifetime warranty is on the part only and is only applicable to the original...
8-Point Bulletin Review - 08/30/2021
... OLH for example, or prior to transaction submission or at the time of first rejection, Excess Part Amount for example. Confirm that the authorization timing is in line with the other time stamps on the job card (e.g. job card write up, technician time...
Authorization to Perform Repairs - 08/30/2021
... of fire, theft, or any cause beyond your control or for any delays caused by unavailability of parts or delays in part shipments by the supplier or transporter. Thereby grant you or your employees’ permission to operate the vehicle herein described...
Air Conditioning Tips & Reminders - 06/29/2021
... systems must be trained and certified by an EPA approved organization. Refrigerant details: The parts department must accurately charge out the correct refrigerant and PAG oil on the job card. R-1234yf should be billed out with corresponding...
Job Card Write-Up and Final Closeout - 05/26/2021
... is returning to finalize a repair started on a previous job card (started oil consumption test, part was ordered, etc.), the concern field should contain a reference to the previous job card number. Reminder: In cases where a part was ordered or if the...
February 2021 Recall Update - 01/27/2021
... Satisfaction Recall N202310850-02 Airbag Indicator Light Intermittent: The service procedure and part ordering information have been updated with the latest bulletin release. Certain 2021 Cadillac Escalade, Escalade ESV, Chevrolet Suburban, Tahoe, GMC...
Special Coverage Policy Repairs - 08/27/2019
... covered, mileage and time limitations, as well as repair instructions, labor operations, and part information. Notification letters are sent to all last known customers of record instructing them to contact their dealership to schedule a service appointment...
Air Conditioning Guidelines - 04/22/2019
... cannot be mixed and are not interchangeable with GM’s Universal R-134a PAG oil. The parts department must accurately charge out the correct refrigerant and PAG oil on the job card. R-1234yf should be billed out with corresponding part...
... back. Even small dealerships need a well-trained warranty administrator, even if they are just a part time employee. There is simply too much to lose. ...
Ignition Switch Recall - 11/25/2014
... 23, 2014, and are listed on the manifest list. There is no special action on the dealer's part to initiate the gift card fulfillment process; dealer submission of the recall labour operation begins the process. Once the recall repairs have been...
Recalls Stressing You Out? - 11/25/2014
... of places that feel tight or loose, for a minute or two, imagine each deep breath flowing to that part of the body. Decompress: Place a warm heat wrap around your neck or shoulders for 10 minutes. Close your eyes and relax your face, neck, upper...
Customer Pay Service Offer - 11/25/2014
... or required by the vehicle Owner's Manual. Additionally, the eligible service must include a part covered by the Limited Lifetime Parts Warranty. The program is in effect from November 1, through December 31, 2014.Eligible LLPW components include...
Warranty Parts Turn-In - 12/21/2017
The latest on warranty and policy parts: Following a warranty repair, all parts are to be turned into the parts department by technicians for tagging, retention, and/or return. The requirement for the parts department to acknowledge receipt of warranty...
Pre-Delivery Dealer Installed Options - 12/01/2015
RPOParts for RPO's (Regular Production Options) are included in the loose ship bag within the interior or trunk of the vehicle. During the PDI process, the technician is instructed to access SI to obtain installation instructions within the Accessories...
Divisional Extended Protection Plan - 10/23/2015
... job card number, owner's concern, cause of failure, correction, cost of the repair, and factory part numbers. The Administrator will issue a reference number. The reference number, the protection plan number or last eight of the VIN must be documented...
Reject of the Month - 04/28/2016
... in the differential carrier. The technician disassembled the transmission to clean internal parts. The clutches and other hard parts were replaced. The tech did state that there was intermittent stalling in drive and reverse with the brake applied....
Air Conditioning Repair Documentation - 06/27/2016
... card how much refrigerant they had to add to the system to get it to its capacity. In turn, the parts department must bill out the appropriate amount, typically in ounces or grams, using the corresponding refrigerant part number. If there is no refrigerant...
Product Field Action Bulletins - 06/27/2016
Product Field Action Bulletins: Have you noticed the new look of Product Field Action Bulletins? This new look is part of GM's effort to communize global business practices by aligning the North American region with the other four regions that will be...
Extended Protection Plans - 08/23/2016
... job card number, owner's concern, cause of failure, correction, cost of the repair, and factory part numbers. - The Administrator will issue a reference number. The reference number and the protection plan number, or last eight of the VIN, must be documented...
Reject of the Month - Reject code 074 - 10/26/2016
Straight Time Labor Hours Exceed the Allowance for Labor Code XXXXXXX.When labor time is not published for a particular vehicle/repair, Straight Time should be submitted in the base labor time field. This typically involves new models where a time study...
Reject of the Month - Error code 232 - 08/23/2016
... with labor operation 9900007. Two months later, the vehicle was back in the service department with a water pump leak concern. The technician diagnosed the leaking water pump, referenced the previous job card from June, and replaced the pump. Management...
A Few Facts about Special Coverage Adjustments - 08/23/2016
When GM establishes a special coverage adjustment program that will pay for all or part of the cost of certain repairs no longer covered by a vehicle's warranty period, they will notify dealers. They will also contact the owner of the vehicle by mailing...
Administrative Allowance - 10/26/2016
... card. Electronic Exchange: Exchange components are not billed out on the warranty job card as a part number and are not allowed the applicable parts markup. A $20 administrative allowance may be submitted in the net/administrative allowance field of...
Assembly Repair/Replacement - 03/28/2022
... to provide further clarity to assembly replacement requirements. Dealers must use service parts/kits released through GM CCA for component/assembly repairs. The following policies apply: Dealers not possessing the necessary essential special service...
Transaction Submission - 05/25/2022
... When submitting your claims manually in GWM, you have to type in all the required information. Part of that required information is the technician’s cause of failure and correction documentation. In the Job Card Closeout section, Article 6.2.4...
Chassis Parts Lifetime Warranty - 05/25/2022
Chassis parts are a group of several parts that carry a lifetime warranty, both ACDelco Gold/Professional and OE, when installed at a GM dealership or sold over the counter. This lifetime warranty is on the part only and is only applicable to the original...
8-Point Bulletin Review - 08/30/2021
... OLH for example, or prior to transaction submission or at the time of first rejection, Excess Part Amount for example. Confirm that the authorization timing is in line with the other time stamps on the job card (e.g. job card write up, technician time...
Authorization to Perform Repairs - 08/30/2021
... of fire, theft, or any cause beyond your control or for any delays caused by unavailability of parts or delays in part shipments by the supplier or transporter. Thereby grant you or your employees’ permission to operate the vehicle herein described...
Air Conditioning Tips & Reminders - 06/29/2021
... systems must be trained and certified by an EPA approved organization. Refrigerant details: The parts department must accurately charge out the correct refrigerant and PAG oil on the job card. R-1234yf should be billed out with corresponding...
Job Card Write-Up and Final Closeout - 05/26/2021
... is returning to finalize a repair started on a previous job card (started oil consumption test, part was ordered, etc.), the concern field should contain a reference to the previous job card number. Reminder: In cases where a part was ordered or if the...
February 2021 Recall Update - 01/27/2021
... Satisfaction Recall N202310850-02 Airbag Indicator Light Intermittent: The service procedure and part ordering information have been updated with the latest bulletin release. Certain 2021 Cadillac Escalade, Escalade ESV, Chevrolet Suburban, Tahoe, GMC...
Special Coverage Policy Repairs - 08/27/2019
... covered, mileage and time limitations, as well as repair instructions, labor operations, and part information. Notification letters are sent to all last known customers of record instructing them to contact their dealership to schedule a service appointment...
Air Conditioning Guidelines - 04/22/2019
... cannot be mixed and are not interchangeable with GM’s Universal R-134a PAG oil. The parts department must accurately charge out the correct refrigerant and PAG oil on the job card. R-1234yf should be billed out with corresponding part...
Dealer Self-Empowerment Extension - 01/28/2020
... Warranty News. The temporary warranty rental policy is still in effect as GM continues to return parts shipping to normal standards. GM has temporarily extended dealer self-empowerment on rentals due to part availability issues. Service management...
Air Conditioning Season - 04/23/2018
... cannot be mixed and are not interchangeable with GM’s Universal R-134a PAG oil. The parts department must accurately charge out the correct refrigerant and PAG oil on the job card. R-1234yf should be billed out with corresponding part...
Reject Reason - Data Analysis - 08/21/2018
... the failure as described within the 3 C’s; this also holds true for the selected causal part. The transaction search results details screen contains several blue highlighted links, including the VIN, the technician GMIN, and Attachments. Click...
The PRA Process - 11/21/2022
... job card can then be dispatched to a technician for further diagnosis, if necessary, or the needed part can be ordered. 2019 through the current model year Silverado 1500 & Sierra 1500 Upper and Lower Control Arms are two of the many components that...
May 2023 Recall Update - 04/25/2023
... bulletin has been revised to add the 2022 GMC Acadia to the recall population, include additional part numbers, and update to the warranty section to include labor time for the Acadia. The revision also includes detail on the required T50 impact Torx...
Dongle Device Scans - 06/26/2023
... Medium Duty trucks, and Chevrolet City Express. Dongle device scan required: Dealer Installed Part Warranty transactions. Mobile repairs that result in a warranty transaction. In the situation where a vehicle shows up with a dead battery and cannot be...
Transmission Claims and WPC Debits - 09/16/2010
Warranty Parts Center reviews have revealed that several returned powertrain components displayed significantly different failures than what appeared on the PQC case associated with the transmission service. Some of the dealers handling those claims were...
WINS To GWM Clean-up - 05/12/2010
... or pending claims in the WINS system must be administered in GWM; additionally all unpaid Warranty Part Center administration and core allowances on previously paid WINS claims must be fully debited and entered as a new transaction.Did You Know? jlwarranty...
Global Warranty Management - 04/13/2010
The service department may have noticed a slight change in the Applicable Warranties section of the Investigate Vehicle History feature in comparison to GMVIS. While the applicable warranties section in GWM displays the warranty start/end date and effective/end...
Reject of the Month - 03/10/2011
... how these claims are submitted can seem daunting, but is extremely important for every service department's bottom line. The current 2011 model year Cadillac oil change/maintenance program is no exception. Labour operation Z2262 provides reimbursement...
Diesel Exhaust Fluid - 04/12/2011
... 2500/3500 series vehicles equipped with the Duramax Diesel engine require Diesel Exhaust Fluid as part of the emissions system. While some fluid is added at the factory, the dealer is required to fill the tank prior to delivery to the customer.DEF has...
Completing the Repair - 04/12/2011
There are certain processes or procedures that must be followed for each and every repair made in the service department, even those that are only scheduled for an oil change.Those processes are an integral part of the service department operating standards....
Authorization Code Refresher - 06/30/2011
... claim rejection. To minimize missed authorizations, it is helpful to develop a review method as part of the submission process. Review the job card check list, authorization help card, and highlight the warranty periods/date/current mileage on the job...
No Open Recalls - 06/08/2011
... on vehicles without open recalls. There are a few different scenarios that may prompt a service department to perform a recall when no open recall exists.The recall may have been previously performed and the part involved has failed. Depending on the...
Technician Time Recording - 06/08/2011
... corrected the problem. This information is also a very useful tool to GM engineering and their part suppliers.Clock time is definitely required for Other Labour Time (OLT) and when a closest-to labour operation is used because there is not a published...
From the Desk of a Service Manager - 01/06/2010
Performing thorough GM recommended vehicle inspections as part of your everyday service routine not only creates opportunities for increased customer pay, but it may also increase the number of warranty added (add-on) operations. As...
Recall 10426 Update - 06/30/2011
... seeking completion of this campaign. Transactions submitted with the axle pin charged out in the parts field may reject for part amount excessive. While it is necessary for the dealer to order additional kits, labour operation V2369 currently does not...
Coverage Code Tables - 08/09/2011
... that fall under that specific coverage. If it's not listed, it's most likely not covered by that part of the vehicle warranty. Each document list provides an explanation for the coverage codes as well as specific labour operations that are covered. ...
Transportation Transactions Tidbits - 08/09/2011
... transportation damage and are filed as warranty transactions.Vehicles assembled with incorrect parts or options are not transportation transactions. Before installing the correct part or option, however, service management must contact their DMA for...
Closest to Labor Op Use - 08/09/2011
... and reinstallation of the unit. Things may become tricky with repairs that have parts involved. In these cases the labour operation must not only closely match the repair performed but must also allow for the parts replaced. If the...
Revised Blower Motor Installation Instructions - 02/07/2012
... style blower motor assembly for these vehicles is no longer available as a service replacement part. This design had an integral cooling duct molded into the assembly. The revision has a cooling port and uses a separate air duct that draws cooling air...
February 2012 Recall Update - 02/07/2012
... Manual supplement located in the recall bulletin. The bulletin is being released in phases due to part availability. The first phase will include 2007 and 2008 model year vehicles. The bulletin allows for the inclusion of wire splice in the net item...
Reject of the Month - 02/07/2012
... covered by service contract or special coverage. The warranty administrator submitted this particular claim with transaction type GMPP, causing the transaction to reject. F9726 is a bulletin specific labour operation, not the Labour Time Guide....
ZSET Transaction - 03/08/2012
There is a list of labour operations available in the GM LTG that are submitted for $0 labour time/part cost as a ZSET transaction in GWM. For example:I9385 - Folding Top Cover Package InstallationA ZSET transaction is categorized as a service event and...
PZEV and SULEV - 06/06/2012
PZEV is an acronym for Partial Zero Emissions Vehicle. A PZEV has an advanced engine equipped with cutting-edge emissions controls, and while they run on gasoline, they offer extremely clean, zero evaporative emissions. They also offer a 15-year, 150,000...
... Warranty News. The temporary warranty rental policy is still in effect as GM continues to return parts shipping to normal standards. GM has temporarily extended dealer self-empowerment on rentals due to part availability issues. Service management...
Air Conditioning Season - 04/23/2018
... cannot be mixed and are not interchangeable with GM’s Universal R-134a PAG oil. The parts department must accurately charge out the correct refrigerant and PAG oil on the job card. R-1234yf should be billed out with corresponding part...
Reject Reason - Data Analysis - 08/21/2018
... the failure as described within the 3 C’s; this also holds true for the selected causal part. The transaction search results details screen contains several blue highlighted links, including the VIN, the technician GMIN, and Attachments. Click...
The PRA Process - 11/21/2022
... job card can then be dispatched to a technician for further diagnosis, if necessary, or the needed part can be ordered. 2019 through the current model year Silverado 1500 & Sierra 1500 Upper and Lower Control Arms are two of the many components that...
May 2023 Recall Update - 04/25/2023
... bulletin has been revised to add the 2022 GMC Acadia to the recall population, include additional part numbers, and update to the warranty section to include labor time for the Acadia. The revision also includes detail on the required T50 impact Torx...
Dongle Device Scans - 06/26/2023
... Medium Duty trucks, and Chevrolet City Express. Dongle device scan required: Dealer Installed Part Warranty transactions. Mobile repairs that result in a warranty transaction. In the situation where a vehicle shows up with a dead battery and cannot be...
Transmission Claims and WPC Debits - 09/16/2010
Warranty Parts Center reviews have revealed that several returned powertrain components displayed significantly different failures than what appeared on the PQC case associated with the transmission service. Some of the dealers handling those claims were...
WINS To GWM Clean-up - 05/12/2010
... or pending claims in the WINS system must be administered in GWM; additionally all unpaid Warranty Part Center administration and core allowances on previously paid WINS claims must be fully debited and entered as a new transaction.Did You Know? jlwarranty...
Global Warranty Management - 04/13/2010
The service department may have noticed a slight change in the Applicable Warranties section of the Investigate Vehicle History feature in comparison to GMVIS. While the applicable warranties section in GWM displays the warranty start/end date and effective/end...
Reject of the Month - 03/10/2011
... how these claims are submitted can seem daunting, but is extremely important for every service department's bottom line. The current 2011 model year Cadillac oil change/maintenance program is no exception. Labour operation Z2262 provides reimbursement...
Diesel Exhaust Fluid - 04/12/2011
... 2500/3500 series vehicles equipped with the Duramax Diesel engine require Diesel Exhaust Fluid as part of the emissions system. While some fluid is added at the factory, the dealer is required to fill the tank prior to delivery to the customer.DEF has...
Completing the Repair - 04/12/2011
There are certain processes or procedures that must be followed for each and every repair made in the service department, even those that are only scheduled for an oil change.Those processes are an integral part of the service department operating standards....
Authorization Code Refresher - 06/30/2011
... claim rejection. To minimize missed authorizations, it is helpful to develop a review method as part of the submission process. Review the job card check list, authorization help card, and highlight the warranty periods/date/current mileage on the job...
No Open Recalls - 06/08/2011
... on vehicles without open recalls. There are a few different scenarios that may prompt a service department to perform a recall when no open recall exists.The recall may have been previously performed and the part involved has failed. Depending on the...
Technician Time Recording - 06/08/2011
... corrected the problem. This information is also a very useful tool to GM engineering and their part suppliers.Clock time is definitely required for Other Labour Time (OLT) and when a closest-to labour operation is used because there is not a published...
From the Desk of a Service Manager - 01/06/2010
Performing thorough GM recommended vehicle inspections as part of your everyday service routine not only creates opportunities for increased customer pay, but it may also increase the number of warranty added (add-on) operations. As...
Recall 10426 Update - 06/30/2011
... seeking completion of this campaign. Transactions submitted with the axle pin charged out in the parts field may reject for part amount excessive. While it is necessary for the dealer to order additional kits, labour operation V2369 currently does not...
Coverage Code Tables - 08/09/2011
... that fall under that specific coverage. If it's not listed, it's most likely not covered by that part of the vehicle warranty. Each document list provides an explanation for the coverage codes as well as specific labour operations that are covered. ...
Transportation Transactions Tidbits - 08/09/2011
... transportation damage and are filed as warranty transactions.Vehicles assembled with incorrect parts or options are not transportation transactions. Before installing the correct part or option, however, service management must contact their DMA for...
Closest to Labor Op Use - 08/09/2011
... and reinstallation of the unit. Things may become tricky with repairs that have parts involved. In these cases the labour operation must not only closely match the repair performed but must also allow for the parts replaced. If the...
Revised Blower Motor Installation Instructions - 02/07/2012
... style blower motor assembly for these vehicles is no longer available as a service replacement part. This design had an integral cooling duct molded into the assembly. The revision has a cooling port and uses a separate air duct that draws cooling air...
February 2012 Recall Update - 02/07/2012
... Manual supplement located in the recall bulletin. The bulletin is being released in phases due to part availability. The first phase will include 2007 and 2008 model year vehicles. The bulletin allows for the inclusion of wire splice in the net item...
Reject of the Month - 02/07/2012
... covered by service contract or special coverage. The warranty administrator submitted this particular claim with transaction type GMPP, causing the transaction to reject. F9726 is a bulletin specific labour operation, not the Labour Time Guide....
ZSET Transaction - 03/08/2012
There is a list of labour operations available in the GM LTG that are submitted for $0 labour time/part cost as a ZSET transaction in GWM. For example:I9385 - Folding Top Cover Package InstallationA ZSET transaction is categorized as a service event and...
PZEV and SULEV - 06/06/2012
PZEV is an acronym for Partial Zero Emissions Vehicle. A PZEV has an advanced engine equipped with cutting-edge emissions controls, and while they run on gasoline, they offer extremely clean, zero evaporative emissions. They also offer a 15-year, 150,000...
Concern, Cause and Correction - 05/02/2012
... described in 3 C's as simply "performed recall". Additionally, component replacement for this particular recall is dependent on the generator build date and the part number, with the documentation of the generator build date on the job card. While not...
Reject of the Month: Evaporative Vent Solenoid Valve: - 07/03/2013
... the technician notes, time documentation, service management authorization and the massive list of parts associated with the job, it quickly became clear why management requested its closure sooner than later, this was a high dollar transaction; just...
Global Labour Code Exceptions - 05/14/2013
... management required documentation. The process for adjusting a transaction after a Warranty Parts Center request has been fulfilled has temporarily changed. A new labour code has been created to claim administrative allowances, core charges, and...
The New Roadside Assistance - 05/14/2013
GM has partnered with Allstate Roadside Services to be the new company for your customer's roadside assistance needs. To prepare for the launch, go to www.MyRoadsideInput.com and complete the survey in as much detail as possible. Doing so will give Allstate...
Identifying Non-GM Engine and Transmission Calibrations for V6 and V8 Gasoline Engines - 04/12/2013
... verification procedure as outlined in this bulletin whenever diagnostics determine a hard part failure may have occurred on internal engine parts and BEFORE disassembly, repair or replacement of an engine assembly under warranty. This is for all GM service...
Service Programming System Warranty Transactions - 08/30/2012
... may be situations when a repair procedure is performed to a module that does not require that part to be replaced or repaired in any way. Labour operation N9999 (electrical controls - labour only) and J9999 (powertrain controls - labour only), are used...
Empowerment Levels and Change - 08/30/2012
... had amazing empowerment, the ability to empower 20 hours OLH, authorize overage transactions and part incompatible errors, plus much more. On July 19 and 20, 2012, the dealer's empowerment status changed, as did their self-empowerment levels. This particular...
Reject of the Month - 08/09/2012
... the tech diagnosed the concern, the manager authorized the policy decision with $1,000 customer participation.The transaction was submitted with the transmission replacement operation, with other labour time and excessive parts for the repair. The claim...
Certified Pre-Owned Operations Guide - 08/09/2012
... for. These blocked labour operations will reject if submitted; however, if it is believed that a part failed due to a manufacturer defect and service management elects to make a policy adjustment for the customer, DMA authorization will be required prior...
July 2023 Recall Update - 06/26/2023
... the 2022MY Chevrolet Silverado 1500 LTD and Silverado 2500HD/3500HD to the population. Additional parts have been added to the parts section, and the warranty section has been revised to include labor time for the models. The update also includes part...
Reject of the Month - April 2024 - 03/23/2024
... (signature/initials, date, time, and explanation) was not documented on the job card. Parts Billed Prior to Diagnosis: Service Policies & Procedures Article 6.2.5 Technician Identification and Accounting of Labor Time provides detail on the...
April 2023 Recall Update - 03/23/2023
... Suburban, and Tahoe vehicles has been revised to add models to the population. Additional part numbers have been added and the warranty information section has been updated to include labor times for the added models. Dealers are instructed to replace...
March 2020 Recall Update - 02/27/2020
... Recall N192278300-01 Front Seat Crossmember Improperly Welded: A recall update provides revised part information and service procedure. Certain 2019-20 Buick Regal vehicles are included in the recall population. Safety Recall N192278940 Incorrect...
Courtesy Transportation Program Coverage & Eligibility - 03/22/2021
... year/150,000 mile PZEV/TZEV Emissions warranty. Any of the GM brand maintenance programs services. Part warranties (ZPTI and ZPTC transactions). Use of a rental vehicle beyond completion of the warranty repair is the customer’s responsibility. During...
March 2021 Recall Update - 02/25/2021
... Engine Overheating: The special coverage bulletin has been updated to include a revised parts section to remove the intake manifold part numbers from the part tables and expand the acceptable evidence to include prior documented complaints of overheating...
Job Card Write-Up and Final Closeout - 05/25/2022
... where the customer is returning to finalize a repair started on a previous job card (e.g. part was ordered), the concern field should contain a reference to the previous job card number. Reminder: In cases where a part was ordered or if the vehicle...
November 2016 Recall Update - 10/26/2016
... 12313C: Engine Balance Chain: The special coverage has been updated to reflect revisions to the part information, service procedure, and warranty transaction information sections. Models involved in the recall include the 2010-2011 Buick LaCrosse, Chevrolet...
New Pilot Program Restricting Certain Labor Operations for Certain Zones - 01/22/2018
The Warranty Parts Center has identified certain components that have been replaced by dealers and returned for inspection where the defect is either disputable or outright not defective. The retrieval and inspection of these components results in unnecessary...
Air Conditioning Repair Documentation - 06/19/2017
... card how much refrigerant they had to add to the system to get it to its capacity. In turn, the parts department must bill out the appropriate amount, typically in ounces or grams, using the corresponding refrigerant part number. If there is no refrigerant...
Battery Policy Still In Effect - 10/26/2016
... requirement. The requirement, that is no longer a policy, was the recording of the battery part number and date code of the failed battery in the Cause Description field of the battery replacement transaction.Policy and Procedures, as well as,...
Android Upgrade Update - 04/28/2016
... dealers submit a ZPDI transaction for a $10 reimbursement. Dealers may update all stock units as part of the PDI process or update the vehicles prior to delivery once the vehicle is sold. A bulletin-specific labor operation has been established for the...
Effective Use of Authorization Codes - 02/02/2016
... 1,648.852982USD 1,177.31Service AgentEXCEEDS OLH LIMIT41USD 2,440.4734100USD 2,440.47Service AgentPART CEILING EXCEEDED31USD 1,685.082133USD 306.94Service AgentREPEAT REPAIRS92USD 2,141.012444USD 799.27Based on the data in the previous chart, let's analyze...
Reject of the Month - 04/08/2016
... areas of compliance. On initial submission, if there are no other errors on the claim, these particular issues will not cause the transaction to reject; rather they will pay, with potential for chargeback in a review situation. Remember that transaction...
The Cause of Failure - 10/23/2015
... that can't be explained. In most cases, the technician is not expected to take the component apart to come up with the exact cause of failure, yet a warranty administrator needs to assign a causal code to the warranty transaction. The Required...
Certified Elite - 02/02/2016
... benefits:Enhanced warranty claim empowermentDirect access to TAC level 2 supportWarranty scrap part retention 72 hours following claim paymentAbility to use iMR funds up to 100% for certain purchases/feesAbility to advertise Certified Elite Dealer recognition...
... described in 3 C's as simply "performed recall". Additionally, component replacement for this particular recall is dependent on the generator build date and the part number, with the documentation of the generator build date on the job card. While not...
Reject of the Month: Evaporative Vent Solenoid Valve: - 07/03/2013
... the technician notes, time documentation, service management authorization and the massive list of parts associated with the job, it quickly became clear why management requested its closure sooner than later, this was a high dollar transaction; just...
Global Labour Code Exceptions - 05/14/2013
... management required documentation. The process for adjusting a transaction after a Warranty Parts Center request has been fulfilled has temporarily changed. A new labour code has been created to claim administrative allowances, core charges, and...
The New Roadside Assistance - 05/14/2013
GM has partnered with Allstate Roadside Services to be the new company for your customer's roadside assistance needs. To prepare for the launch, go to www.MyRoadsideInput.com and complete the survey in as much detail as possible. Doing so will give Allstate...
Identifying Non-GM Engine and Transmission Calibrations for V6 and V8 Gasoline Engines - 04/12/2013
... verification procedure as outlined in this bulletin whenever diagnostics determine a hard part failure may have occurred on internal engine parts and BEFORE disassembly, repair or replacement of an engine assembly under warranty. This is for all GM service...
Service Programming System Warranty Transactions - 08/30/2012
... may be situations when a repair procedure is performed to a module that does not require that part to be replaced or repaired in any way. Labour operation N9999 (electrical controls - labour only) and J9999 (powertrain controls - labour only), are used...
Empowerment Levels and Change - 08/30/2012
... had amazing empowerment, the ability to empower 20 hours OLH, authorize overage transactions and part incompatible errors, plus much more. On July 19 and 20, 2012, the dealer's empowerment status changed, as did their self-empowerment levels. This particular...
Reject of the Month - 08/09/2012
... the tech diagnosed the concern, the manager authorized the policy decision with $1,000 customer participation.The transaction was submitted with the transmission replacement operation, with other labour time and excessive parts for the repair. The claim...
Certified Pre-Owned Operations Guide - 08/09/2012
... for. These blocked labour operations will reject if submitted; however, if it is believed that a part failed due to a manufacturer defect and service management elects to make a policy adjustment for the customer, DMA authorization will be required prior...
July 2023 Recall Update - 06/26/2023
... the 2022MY Chevrolet Silverado 1500 LTD and Silverado 2500HD/3500HD to the population. Additional parts have been added to the parts section, and the warranty section has been revised to include labor time for the models. The update also includes part...
Reject of the Month - April 2024 - 03/23/2024
... (signature/initials, date, time, and explanation) was not documented on the job card. Parts Billed Prior to Diagnosis: Service Policies & Procedures Article 6.2.5 Technician Identification and Accounting of Labor Time provides detail on the...
April 2023 Recall Update - 03/23/2023
... Suburban, and Tahoe vehicles has been revised to add models to the population. Additional part numbers have been added and the warranty information section has been updated to include labor times for the added models. Dealers are instructed to replace...
March 2020 Recall Update - 02/27/2020
... Recall N192278300-01 Front Seat Crossmember Improperly Welded: A recall update provides revised part information and service procedure. Certain 2019-20 Buick Regal vehicles are included in the recall population. Safety Recall N192278940 Incorrect...
Courtesy Transportation Program Coverage & Eligibility - 03/22/2021
... year/150,000 mile PZEV/TZEV Emissions warranty. Any of the GM brand maintenance programs services. Part warranties (ZPTI and ZPTC transactions). Use of a rental vehicle beyond completion of the warranty repair is the customer’s responsibility. During...
March 2021 Recall Update - 02/25/2021
... Engine Overheating: The special coverage bulletin has been updated to include a revised parts section to remove the intake manifold part numbers from the part tables and expand the acceptable evidence to include prior documented complaints of overheating...
Job Card Write-Up and Final Closeout - 05/25/2022
... where the customer is returning to finalize a repair started on a previous job card (e.g. part was ordered), the concern field should contain a reference to the previous job card number. Reminder: In cases where a part was ordered or if the vehicle...
November 2016 Recall Update - 10/26/2016
... 12313C: Engine Balance Chain: The special coverage has been updated to reflect revisions to the part information, service procedure, and warranty transaction information sections. Models involved in the recall include the 2010-2011 Buick LaCrosse, Chevrolet...
New Pilot Program Restricting Certain Labor Operations for Certain Zones - 01/22/2018
The Warranty Parts Center has identified certain components that have been replaced by dealers and returned for inspection where the defect is either disputable or outright not defective. The retrieval and inspection of these components results in unnecessary...
Air Conditioning Repair Documentation - 06/19/2017
... card how much refrigerant they had to add to the system to get it to its capacity. In turn, the parts department must bill out the appropriate amount, typically in ounces or grams, using the corresponding refrigerant part number. If there is no refrigerant...
Battery Policy Still In Effect - 10/26/2016
... requirement. The requirement, that is no longer a policy, was the recording of the battery part number and date code of the failed battery in the Cause Description field of the battery replacement transaction.Policy and Procedures, as well as,...
Android Upgrade Update - 04/28/2016
... dealers submit a ZPDI transaction for a $10 reimbursement. Dealers may update all stock units as part of the PDI process or update the vehicles prior to delivery once the vehicle is sold. A bulletin-specific labor operation has been established for the...
Effective Use of Authorization Codes - 02/02/2016
... 1,648.852982USD 1,177.31Service AgentEXCEEDS OLH LIMIT41USD 2,440.4734100USD 2,440.47Service AgentPART CEILING EXCEEDED31USD 1,685.082133USD 306.94Service AgentREPEAT REPAIRS92USD 2,141.012444USD 799.27Based on the data in the previous chart, let's analyze...
Reject of the Month - 04/08/2016
... areas of compliance. On initial submission, if there are no other errors on the claim, these particular issues will not cause the transaction to reject; rather they will pay, with potential for chargeback in a review situation. Remember that transaction...
The Cause of Failure - 10/23/2015
... that can't be explained. In most cases, the technician is not expected to take the component apart to come up with the exact cause of failure, yet a warranty administrator needs to assign a causal code to the warranty transaction. The Required...
Certified Elite - 02/02/2016
... benefits:Enhanced warranty claim empowermentDirect access to TAC level 2 supportWarranty scrap part retention 72 hours following claim paymentAbility to use iMR funds up to 100% for certain purchases/feesAbility to advertise Certified Elite Dealer recognition...
Claiming Six or More Rental Days - 02/23/2015
... while minimizing vehicle repair time. If the vehicle cannot be scheduled in the service department, and is still operative and safe to drive, the customer should be encouraged to drive the vehicle. Scheduling service visits late in the afternoon or immediately...
Comeback Repeat Repairs - 09/02/2015
... after it has been claimed and rejected. In an audit, the time the service manager applied as part of their required approval will be compared to the technician's first clocked time. If the time is later than the technician's time, it is clear that the...
Changes to Special Coverage 10054 - 07/30/2013
... was unusual in that it was the only Special Coverage adjustment GM created that required customer participation; the customer was responsible for 50% of the cost of the service. Effective immediately, the service is being entirely reimbursed by GM. This...
Authorization Codes - 01/10/2014
... didn't verify if powertrain coverage applied to the repair. With the requirement to get customer participation for a policy repair it's entirely possible that the customer paid for part of the repair that should have been completely covered under warranty. Service...
Chevrolet Courtesy Transportation Program - 12/09/2013
... agreement The warranty reimbursement rate under the program goes from $38 a day to $42. Also part of the program is the ability to offer a same day rental and be reimbursed $21. The same day rental is for customer convenience and is not intended...
January 2014 Recall Update - 01/10/2014
Safety Recall 12213: Brake Vacuum Micro Switch: This recall was announced in late October, 2013. Due to part availability, customers are contacted in phases. Customers located in higher elevation states were included in the first phase, due to an increased...
Important Policy Updates - 01/10/2014
... policies for technicians who exclusively perform oil changes/tire rotations/MPI services as part of the brand maintenance programs. Those technicians are not required to comply with the individual time requirements. The technician is still required to...
Filing - 06/06/2014
... printoutsGM issued authorizations and approvalsWarranty transaction submission recordsWPC parts return shipping records and requestsCopies of invoices for parts expediting expendituresOriginal job cards or parts invoices for service replacement part...
Vehicle Payment Reimbursement - 06/29/2021
... This tool should be offered in unique circumstances such as extended service days due to part delays or difficulty diagnosing a customer’s vehicle condition. More details can be found regarding other Goodwill tools in bulletin 11-00-89-005. This...
GWM Transaction Submission - 05/28/2020
... When submitting your claims manually in GWM, you have to type in all the required information. Part of that required information is the technician’s cause of failure and correction documentation. In the Job Card Closeout section in the Policies...
Temporary Policy Revisions - 03/27/2020
... in October 2019 (Global Message GCUS-9-8486) due to the situation GM was experiencing with part availability that is still in effect. The extension provides service management with the ability to self-authorize up to 7 days of rental. GM pre-approval...
Assembly Consumer Warranty - 12/02/2019
... components, you are required to run the Policy Evaluation Tool. If the results are that GM will participate in the repair, along with customer participation, the warranty is the same 3 year/100,000 mile coverage. If the PET shows 100% GM coverage, the...
Dealer Self-Empowerment Extension - 10/23/2019
GM has temporarily extended dealer self-empowerment on rentals due to part availability issues. Service management may self-authorize up to 7 days of rental on job cards dated on/after 10/7/2019. Beginning on the 8th day of a rental, a request for GM...
Variable Diagnostic Time Explained - 09/25/2018
... Assistance cannot be claimed for diagnosis or OLH time. A normal road test to verify repairs is part of the base labor operation time and is not eligible to be claimed for either diagnosis time or OLH unless the extenuating circumstance is documented...
HAZ MAT Tips - 03/26/2019
... good and sent via Central Transport. Information on Dangerous Goods may be found in the GM Parts Policies and Procedures Manual as well as in the most current version of Bulletin 99-00-89-019. Global Reference document GCUS-9-7300 contains a Guide for...
WPC Bulletin Updates - 10/28/2022
99-00-89-019X is the bulletin number for Global Warranty Management (GWM) Warranty Parts Center (WPC) Parts Return Program Information. This bulletin was updated last month to add the 2023 Model Year and update information under Parts Retention. In the...
Branded Titles and Special Coverage - 08/30/2012
... For example, if the Special Coverage, emissions, or recall repair calls for the replacement of a part that is missing or damaged as a result of the reason for branding, the repair should be denied. If a customer feels the vehicle's title has been branded...
Reject of the Month - 08/30/2012
... the transaction ultimately paid as requested. Investigate all error codes, do not simply eliminate parts or labour from a transaction without examining the claim for a cause/rationale. The solution may be as simple as a key punch entry (part number 1234567...
September 2012 Recall Update - 08/30/2012
... affect approximately 9,400 vehicles. It is expected to be released in October, when sufficient parts are available. Emission Control Recall 12170 - Engine Control Module Programmed with Incorrect Calibration: Dealers have been instructed to reprogram...
End of the Year - 11/05/2012
... are debuting and dealers are planning the end of financial year data. To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule should be current (all transactions over 30 days should be fully supported...
A Goodwill Tool - 02/26/2013
... here or on the customer letter, but the coverage is intended to include all components that are part of the specific system whether listed or not. The time/mileage parameters that can be offered are 12/15, 24/30, 36/45, 48/60, 60/75. So if you wanted...
Where are the Manuals? - 03/11/2013
... & Tools. When you select the link to open the manual, you will find other important manuals.Parts and Accessories Policies and Procedures Manual - As the name implies, this is the manual for the parts department. Global Warranty Management...
Field Actions and Special Coverage Reimbursements - 06/19/2013
... that customer reimbursement can only be the amount GM would have paid a service agent using the GM part(s) and labour allowance stated in the field action bulletin. However, if the amount being reimbursed exceeds the amount GM would have paid an authorized...
May 2013 Bulletin Updates: - 06/19/2013
... with operation 4041510-battery replace.11-00-89-007C: Exterior Labour Operations (Labour Only-No Part Replaced). The bulletin revision contains all of the exterior labour operations in the new GLC format.07-00-89-037F: Courtesy Transportation and Roadside...
Option Discrepancies - 06/06/2012
A transportation transaction is filed when there is damage to any part of a vehicle or a component is missing. If a vehicle has incorrect parts or options, also referred to as option discrepancies, a warranty transaction is filed. Examples of incorrect...
... while minimizing vehicle repair time. If the vehicle cannot be scheduled in the service department, and is still operative and safe to drive, the customer should be encouraged to drive the vehicle. Scheduling service visits late in the afternoon or immediately...
Comeback Repeat Repairs - 09/02/2015
... after it has been claimed and rejected. In an audit, the time the service manager applied as part of their required approval will be compared to the technician's first clocked time. If the time is later than the technician's time, it is clear that the...
Changes to Special Coverage 10054 - 07/30/2013
... was unusual in that it was the only Special Coverage adjustment GM created that required customer participation; the customer was responsible for 50% of the cost of the service. Effective immediately, the service is being entirely reimbursed by GM. This...
Authorization Codes - 01/10/2014
... didn't verify if powertrain coverage applied to the repair. With the requirement to get customer participation for a policy repair it's entirely possible that the customer paid for part of the repair that should have been completely covered under warranty. Service...
Chevrolet Courtesy Transportation Program - 12/09/2013
... agreement The warranty reimbursement rate under the program goes from $38 a day to $42. Also part of the program is the ability to offer a same day rental and be reimbursed $21. The same day rental is for customer convenience and is not intended...
January 2014 Recall Update - 01/10/2014
Safety Recall 12213: Brake Vacuum Micro Switch: This recall was announced in late October, 2013. Due to part availability, customers are contacted in phases. Customers located in higher elevation states were included in the first phase, due to an increased...
Important Policy Updates - 01/10/2014
... policies for technicians who exclusively perform oil changes/tire rotations/MPI services as part of the brand maintenance programs. Those technicians are not required to comply with the individual time requirements. The technician is still required to...
Filing - 06/06/2014
... printoutsGM issued authorizations and approvalsWarranty transaction submission recordsWPC parts return shipping records and requestsCopies of invoices for parts expediting expendituresOriginal job cards or parts invoices for service replacement part...
Vehicle Payment Reimbursement - 06/29/2021
... This tool should be offered in unique circumstances such as extended service days due to part delays or difficulty diagnosing a customer’s vehicle condition. More details can be found regarding other Goodwill tools in bulletin 11-00-89-005. This...
GWM Transaction Submission - 05/28/2020
... When submitting your claims manually in GWM, you have to type in all the required information. Part of that required information is the technician’s cause of failure and correction documentation. In the Job Card Closeout section in the Policies...
Temporary Policy Revisions - 03/27/2020
... in October 2019 (Global Message GCUS-9-8486) due to the situation GM was experiencing with part availability that is still in effect. The extension provides service management with the ability to self-authorize up to 7 days of rental. GM pre-approval...
Assembly Consumer Warranty - 12/02/2019
... components, you are required to run the Policy Evaluation Tool. If the results are that GM will participate in the repair, along with customer participation, the warranty is the same 3 year/100,000 mile coverage. If the PET shows 100% GM coverage, the...
Dealer Self-Empowerment Extension - 10/23/2019
GM has temporarily extended dealer self-empowerment on rentals due to part availability issues. Service management may self-authorize up to 7 days of rental on job cards dated on/after 10/7/2019. Beginning on the 8th day of a rental, a request for GM...
Variable Diagnostic Time Explained - 09/25/2018
... Assistance cannot be claimed for diagnosis or OLH time. A normal road test to verify repairs is part of the base labor operation time and is not eligible to be claimed for either diagnosis time or OLH unless the extenuating circumstance is documented...
HAZ MAT Tips - 03/26/2019
... good and sent via Central Transport. Information on Dangerous Goods may be found in the GM Parts Policies and Procedures Manual as well as in the most current version of Bulletin 99-00-89-019. Global Reference document GCUS-9-7300 contains a Guide for...
WPC Bulletin Updates - 10/28/2022
99-00-89-019X is the bulletin number for Global Warranty Management (GWM) Warranty Parts Center (WPC) Parts Return Program Information. This bulletin was updated last month to add the 2023 Model Year and update information under Parts Retention. In the...
Branded Titles and Special Coverage - 08/30/2012
... For example, if the Special Coverage, emissions, or recall repair calls for the replacement of a part that is missing or damaged as a result of the reason for branding, the repair should be denied. If a customer feels the vehicle's title has been branded...
Reject of the Month - 08/30/2012
... the transaction ultimately paid as requested. Investigate all error codes, do not simply eliminate parts or labour from a transaction without examining the claim for a cause/rationale. The solution may be as simple as a key punch entry (part number 1234567...
September 2012 Recall Update - 08/30/2012
... affect approximately 9,400 vehicles. It is expected to be released in October, when sufficient parts are available. Emission Control Recall 12170 - Engine Control Module Programmed with Incorrect Calibration: Dealers have been instructed to reprogram...
End of the Year - 11/05/2012
... are debuting and dealers are planning the end of financial year data. To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule should be current (all transactions over 30 days should be fully supported...
A Goodwill Tool - 02/26/2013
... here or on the customer letter, but the coverage is intended to include all components that are part of the specific system whether listed or not. The time/mileage parameters that can be offered are 12/15, 24/30, 36/45, 48/60, 60/75. So if you wanted...
Where are the Manuals? - 03/11/2013
... & Tools. When you select the link to open the manual, you will find other important manuals.Parts and Accessories Policies and Procedures Manual - As the name implies, this is the manual for the parts department. Global Warranty Management...
Field Actions and Special Coverage Reimbursements - 06/19/2013
... that customer reimbursement can only be the amount GM would have paid a service agent using the GM part(s) and labour allowance stated in the field action bulletin. However, if the amount being reimbursed exceeds the amount GM would have paid an authorized...
May 2013 Bulletin Updates: - 06/19/2013
... with operation 4041510-battery replace.11-00-89-007C: Exterior Labour Operations (Labour Only-No Part Replaced). The bulletin revision contains all of the exterior labour operations in the new GLC format.07-00-89-037F: Courtesy Transportation and Roadside...
Option Discrepancies - 06/06/2012
A transportation transaction is filed when there is damage to any part of a vehicle or a component is missing. If a vehicle has incorrect parts or options, also referred to as option discrepancies, a warranty transaction is filed. Examples of incorrect...
Free Agent Audit: - 08/09/2012
... non-compliance concerns were issued an incentive debit.The following areas were reviewed as part of the audit:Incorrect Reimbursement Amount - the dealer charged more than the amount allowed by the program guidelinesIneligible VINs - claims were submitted...
GWM Enhancements - 03/08/2012
... pre-authorization screen. This information is not optional and must include detailed descriptions. Part numbers can be entered in a new section provided as well. This section is optional.In the Transaction History section in IVH you may see "Denied"...
Reject of the Month - 04/13/2012
... store's DSP. The transaction rejected for several reasons, including excessive net and excessive parts. On the second submission the warranty administrator processed the transaction in GWM with no part pricing to allow the system to calculate pricing,...
The Rookie's Corner - 10/14/2011
... and times prior to submission. SI is also helpful when dealing with recalls; the instructions, part numbers, and labour ops can be reviewed prior to submission. GlobalConnect/Investigate Vehicle History - GlobalConnect and Investigate Vehicle History...
October 2011 Recall Update - 10/14/2011
... vehicles equipped with a 2.4L gas engine. The recall has been updated to include revisions to the parts, service procedure and labour time sections of the bulletin for customer delivered vehicles. The service bulletin has been updated to include the...
Warranty Management Workshop 2010 - 01/06/2010
... much information is covered in this one day class that sometimes leads to "information overload", particularly for attendees who are new to warranty. Occasionally a call is for further clarification on a specific topic. But a more common call goes like...
Warranty Performance Analysis - 01/06/2010
... losses and profit. In 2009, it provided a comprehensive description of the functions of service department members. In 2010 we will provide a few examples of problems found during audits, as well instructions for dealer use to analyze their own warranty...
Not What Was Ordered - 06/08/2011
... A walk around the vehicle looking for any visible damage.An inspection of the engine compartment, passenger compartment, and trunk or cargo area. Verifying parts that need to be installed during the PDI are present. Another new vehicle inspection requirement...
Cost Per Vehicle Serviced - 04/27/2011
... CPVS figure is an adjusted dollar amount that factors in a service agent's total labour, parts, and certain net item dollar amounts divided by the number of vehicles serviced in a three month period. This figure is adjusted because service agents have...
Basic Documentation - 01/19/2011
... new ideas and fresh perspective. Making a New Year's resolution for your warranty and service departments can set a positive foundation for the year to come. There are many ways that one can attack the world of warranty administration to start the year...
Checking Tires - 10/13/2010
... proper inflation. But should this be a free service?I like a clean environment and if I can do my part to reduce greenhouse gasses, I'm in. What is most important though is that my tires are inflated to where they should be so that my vehicle is saf...
The ABC's of Human Interaction - 11/18/2010
... on the Saturday before I arrived on Monday. I collected the claims to be audited, the service department roster containing technician numbers, and began to audit. Shortly into the audit I discovered a claim dated on the Sunday before I had arrived, and...
Summary by Reject Reason - 06/07/2010
... &. 5420100313VIN & was not found on file. Correct or resubmit as VIN not on file.3820100367Part & is not a compatible part for labour code &.36 The Summary by Reject Reason report lists the number of specific rejects by month under the...
Warranty Performance Analysis - 06/07/2010
... of claims now in process in their system.2. Look at the warranty claims aging section, if it is a part of the statement. If not, get an up to date printing of the warranty schedule (record of claims submitted, in process, and paid). Look at the percentage...
Warranty Performance Analysis - 02/04/2010
... for the dealer to review. Some questions may seem to imply fraud or excessive self-interest on the part of employees, but that is most often not the case. As experience has shown, undirected employees will do what appears to them to be the most beneficial...
The History of a Warranty Claim Submission - 01/06/2010
... main line applications out to dealers for vehicle distribution, finance, warranty, services and parts management systems.2000 - 2009: GM ACCESS and GM DealerWorld were launched, replacing Dealer Communications System (DCS). While integrated systems were...
The Rookie Corner - 11/17/2011
Tools Of The Trade - A big part of learning the ins and outs of warranty is knowing how to use the tools at your disposal. As a warranty rookie, I can tell you that learning how and when to use warranty tools can and will make a huge difference in...
The Rookie' - 08/09/2011
... is money in the car business, but there comes a point when speed will cost the dealership money. Part of the warranty learning process is allowing enough time to get it right the first time to avoid simple and preventable errors. Taking failures personally....
September 2011 Recall Update - 09/19/2011
... Steering Shaft Separation - Revised: The bulletin has been updated to announce a revision to the part information section. The recall applies to certain 2011 Chevrolet Cruze vehicles. Involved vehicles may have an improperly installed bolt that attaches...
Going With the Flow Chart - 03/08/2012
A day in the service department of your dealership can often be described as anything but routine, but a good routine will help everyone remember their responsibilities and to insure that important steps do not get missed. Not all dealerships operate...
Repairs that Overlap - 02/07/2012
... when, how much to reduce, and what repairs actually overlap can be a tough decision to make; particularly tough because it can adversely affect the technician's paycheck.Using the example from the bulletin, let's break down the labor time assuming the...
Researching and Finding Answers on Global - 04/13/2012
... and resources of GlobalConnect.The technician performs a repair which includes several different parts and repair processes. How does the warranty administrator know which parts belong with which repair? Are they excessive? Is the technician's request...
Accessory Catalog Offerings - 06/26/2023
... to submit a transaction and add the warranty. It is important to communicate to the sales department that any time accessories are added to a vehicle, a transaction must be made that reports that sale and adds the warranty. The transaction type...
Air Conditioning Repair Documentation - 07/25/2023
... card how much refrigerant they had to add to the system to get it to its capacity. In turn, the parts department must bill out the appropriate amount (billed out as ounces when using R134a and grams when using R1234yf) using the corresponding refrigerant...
Electronic Service Center Tips - 08/29/2023
There are several electronic components that are provided to dealerships by third-party Electronic Service Centers (ESC). Such components replaced under warranty or policy are owned by the ESC and are therefore only available through these third parties....
... non-compliance concerns were issued an incentive debit.The following areas were reviewed as part of the audit:Incorrect Reimbursement Amount - the dealer charged more than the amount allowed by the program guidelinesIneligible VINs - claims were submitted...
GWM Enhancements - 03/08/2012
... pre-authorization screen. This information is not optional and must include detailed descriptions. Part numbers can be entered in a new section provided as well. This section is optional.In the Transaction History section in IVH you may see "Denied"...
Reject of the Month - 04/13/2012
... store's DSP. The transaction rejected for several reasons, including excessive net and excessive parts. On the second submission the warranty administrator processed the transaction in GWM with no part pricing to allow the system to calculate pricing,...
The Rookie's Corner - 10/14/2011
... and times prior to submission. SI is also helpful when dealing with recalls; the instructions, part numbers, and labour ops can be reviewed prior to submission. GlobalConnect/Investigate Vehicle History - GlobalConnect and Investigate Vehicle History...
October 2011 Recall Update - 10/14/2011
... vehicles equipped with a 2.4L gas engine. The recall has been updated to include revisions to the parts, service procedure and labour time sections of the bulletin for customer delivered vehicles. The service bulletin has been updated to include the...
Warranty Management Workshop 2010 - 01/06/2010
... much information is covered in this one day class that sometimes leads to "information overload", particularly for attendees who are new to warranty. Occasionally a call is for further clarification on a specific topic. But a more common call goes like...
Warranty Performance Analysis - 01/06/2010
... losses and profit. In 2009, it provided a comprehensive description of the functions of service department members. In 2010 we will provide a few examples of problems found during audits, as well instructions for dealer use to analyze their own warranty...
Not What Was Ordered - 06/08/2011
... A walk around the vehicle looking for any visible damage.An inspection of the engine compartment, passenger compartment, and trunk or cargo area. Verifying parts that need to be installed during the PDI are present. Another new vehicle inspection requirement...
Cost Per Vehicle Serviced - 04/27/2011
... CPVS figure is an adjusted dollar amount that factors in a service agent's total labour, parts, and certain net item dollar amounts divided by the number of vehicles serviced in a three month period. This figure is adjusted because service agents have...
Basic Documentation - 01/19/2011
... new ideas and fresh perspective. Making a New Year's resolution for your warranty and service departments can set a positive foundation for the year to come. There are many ways that one can attack the world of warranty administration to start the year...
Checking Tires - 10/13/2010
... proper inflation. But should this be a free service?I like a clean environment and if I can do my part to reduce greenhouse gasses, I'm in. What is most important though is that my tires are inflated to where they should be so that my vehicle is saf...
The ABC's of Human Interaction - 11/18/2010
... on the Saturday before I arrived on Monday. I collected the claims to be audited, the service department roster containing technician numbers, and began to audit. Shortly into the audit I discovered a claim dated on the Sunday before I had arrived, and...
Summary by Reject Reason - 06/07/2010
... &. 5420100313VIN & was not found on file. Correct or resubmit as VIN not on file.3820100367Part & is not a compatible part for labour code &.36 The Summary by Reject Reason report lists the number of specific rejects by month under the...
Warranty Performance Analysis - 06/07/2010
... of claims now in process in their system.2. Look at the warranty claims aging section, if it is a part of the statement. If not, get an up to date printing of the warranty schedule (record of claims submitted, in process, and paid). Look at the percentage...
Warranty Performance Analysis - 02/04/2010
... for the dealer to review. Some questions may seem to imply fraud or excessive self-interest on the part of employees, but that is most often not the case. As experience has shown, undirected employees will do what appears to them to be the most beneficial...
The History of a Warranty Claim Submission - 01/06/2010
... main line applications out to dealers for vehicle distribution, finance, warranty, services and parts management systems.2000 - 2009: GM ACCESS and GM DealerWorld were launched, replacing Dealer Communications System (DCS). While integrated systems were...
The Rookie Corner - 11/17/2011
Tools Of The Trade - A big part of learning the ins and outs of warranty is knowing how to use the tools at your disposal. As a warranty rookie, I can tell you that learning how and when to use warranty tools can and will make a huge difference in...
The Rookie' - 08/09/2011
... is money in the car business, but there comes a point when speed will cost the dealership money. Part of the warranty learning process is allowing enough time to get it right the first time to avoid simple and preventable errors. Taking failures personally....
September 2011 Recall Update - 09/19/2011
... Steering Shaft Separation - Revised: The bulletin has been updated to announce a revision to the part information section. The recall applies to certain 2011 Chevrolet Cruze vehicles. Involved vehicles may have an improperly installed bolt that attaches...
Going With the Flow Chart - 03/08/2012
A day in the service department of your dealership can often be described as anything but routine, but a good routine will help everyone remember their responsibilities and to insure that important steps do not get missed. Not all dealerships operate...
Repairs that Overlap - 02/07/2012
... when, how much to reduce, and what repairs actually overlap can be a tough decision to make; particularly tough because it can adversely affect the technician's paycheck.Using the example from the bulletin, let's break down the labor time assuming the...
Researching and Finding Answers on Global - 04/13/2012
... and resources of GlobalConnect.The technician performs a repair which includes several different parts and repair processes. How does the warranty administrator know which parts belong with which repair? Are they excessive? Is the technician's request...
Accessory Catalog Offerings - 06/26/2023
... to submit a transaction and add the warranty. It is important to communicate to the sales department that any time accessories are added to a vehicle, a transaction must be made that reports that sale and adds the warranty. The transaction type...
Air Conditioning Repair Documentation - 07/25/2023
... card how much refrigerant they had to add to the system to get it to its capacity. In turn, the parts department must bill out the appropriate amount (billed out as ounces when using R134a and grams when using R1234yf) using the corresponding refrigerant...
Electronic Service Center Tips - 08/29/2023
There are several electronic components that are provided to dealerships by third-party Electronic Service Centers (ESC). Such components replaced under warranty or policy are owned by the ESC and are therefore only available through these third parties....
Reducing Rejected Transactions - 11/29/2023
... get rejected transactions. Whether it be glitches in Global Warranty or unforeseen excessive parts, unfortunately rejected transactions are a daily part of a warranty administrator’s role. Being aware of the rejects you frequently receive is the...
Cause of Failure Procedures - 08/22/2022
... The specific cause of failure isn’t always known as technicians don’t always take apart a component as part of their diagnosis. In many cases, the only way to find the exact cause of failure is to take apart a component. As long as your technicians...
R-1234yf Refrigerant Required Documentation - 03/23/2023
... refrigerant leak will have a different amount of refrigerant. Since refrigerant is billed out as a part number, although it comes from a machine, communication between the technician and the parts department is key in making sure the correct amount of...
Policy Evaluation Tool Requirements - 04/22/2019
... submitted for reimbursement. If the policy repair is over $2500.00 total (including the customer participation amount), the transaction will require GM Authorization. Parts and labor amounts entered on the PET must be at warranty rates, and if there...
Claim Pre-Approval Request Form - 01/21/2019
... that remain in effect: Rental related (four days or more), Policy related (any $ amount outside GM participation range or PET), Goodwill above empowerment level vehicle payments > $1,000 or incidental expenses > $500, Crossline policy related,...
Battery Test Procedures - 12/19/2018
... was installed, the claim will not be paid. Bulletin 15-06-03-002 used to include the battery part number tables for each model year, including the proper CCA and type testing. The table was removed in September but it can be found in the TechLink...
Policy & No PET - 12/19/2018
... cost of the repair is paid by GM at warranty rates. The customer should not be charged for any part of the repair. In all other policy situations, the dealer should always run the Policy Evaluation Tool for out of warranty repairs. ...
More on Variable Diagnostic Time - 11/29/2018
... payment, and with this still new requirement, warranty administrators now have to be a little more particular in reading the technician’s diagnosis documentation to be sure it supports the actual time they have clocked. We have seen numerous times...
Air Conditioning Repair Documentation - 07/23/2018
... card how much refrigerant they had to add to the system to get it to its capacity. In turn, the parts department must bill out the appropriate amount (billed out as ounces when using R134a and grams when using R1234yf) using the corresponding refrigerant...
Certified Pre-Owned Resource Center - 02/20/2018
... titled “Labor operations that require pre-approval.” If service management believes a part failed due to a manufacturer’s defect, pre-approval from your DMA is required. The transaction would have to be GM Authorized and the pre-approval...
Cost Per Vehicle Serviced (CPVS) - 12/02/2019
... CPVS figure is an adjusted dollar amount that factors in a service agent’s total labor, parts, and certain net item dollar amounts divided by the number of vehicles serviced in a three month period. This figure is adjusted because service agents...
Recall Notes - 01/28/2020
... Grille Cover Missing Front Camera Hole, contain a customer notice stating that even though the part necessary to complete the recall may be delayed, the vehicle may be delivered to the customer without the concern of a PDI debit. In these specific situations...
Air Conditioning Repair Documentation - 07/30/2019
... card how much refrigerant they had to add to the system to get it to its capacity. In turn, the parts department must bill out the appropriate amount (billed out as ounces when using R134a and grams when using R1234yf) using the corresponding refrigerant...
Parts Retention - 05/29/2020
Parts removed from a warranty repair are required to be retained by dealerships for seven days, with the exception of core and recall parts that must be kept for only three days. These parts must be turned in by the technicians when a repair is completed. ...
Reject of the Month - April 2020 - 03/27/2020
In early 2020 a customer with a 2015 GMC Yukon visited their local service department for reimbursement of a tail lamp repair that had been performed on their vehicle. The customer had recently received notification that their vehicle was part of the...
A/C Repair Documentation - 07/30/2020
... card how much refrigerant they had to add to the system to get it to its capacity. In turn, the parts department must bill out the appropriate amount (billed out as ounces when using R134a and grams when using R1234yf) using the corresponding refrigerant...
Certified Pre-Owned Warranty - 01/27/2021
... Labor Time Codes” to determine if a repair/labor operation requires pre-approval. Enter the part name or labor operation in the “Find an Item” search box to display all applicable restricted codes. If it is believed that the failure...
CSMT PRA Process - 09/22/2020
... wheels, and interior door trim under warranty. Transportation transactions and over the counter part warranty transactions do not require submission of a PRA. Transactions for a repair or refinish with a published procedure do not require submission...
Straight Time - 08/30/2021
... one thing, but the technician’s cause of failure and correction documentation is the other part of the equation and must support the time requested. When faced with a questionable clock time, ask the technician if they expect to be paid the time...
Fuel Reimbursement - 07/27/2021
With the continued difficulty in finding rental vehicles from 3rd party vendors and dealers not able to get enough vehicles for their Courtesy Transportation Program (CTP), customers are left without a lot of options for transportation when leaving their...
March 2022 Recall Update - 02/23/2022
... reminder for dealers to conduct a review of their over-the-counter sales transactions of recalled part numbers to notify customers based on dealer sales record data. The recall affects certain 2019 Chevrolet Silverado 1500 (New Model), GMC Sierra 1500...
Warranty Administration Acronyms - 01/04/2022
... --- Manifold Absolute Pressure MDL --- Module MIL --- Malfunction Indicator Lamp NPN --- No Part Number NVLW --- New Vehicle Limited Warranty O2 --- Oxygen Sensor OBS --- Observation OLH --- Other Labor Hours O/U% --- Over or Under Percentage PCM ---...
Determining Other Labor Hours Paid - 01/27/2022
... be paid. Time spent with TAC is not eligible for OLH. Normal road test to verify repairs are part of Strategy Based Diagnostics and are not eligible for OLH unless the extenuating circumstance is documented and approved by service management. P&P...
Reject of the Month - February 2022 - 01/27/2022
... to 7,500 miles. Any replacement after 7,500 miles is considered maintenance and is not covered as part of the NVLW. The warranty administrator then followed up with the technician to determine if there were any extenuating circumstances surrounding...
Transportation Claim Inspections Process - 05/09/2014
... must be noted on the vehicle delivery receipt, supplied by the carrier. The most important part of a successful transportation transaction is the vehicle inspection. The person or persons in your dealership responsible for these inspections must...
... get rejected transactions. Whether it be glitches in Global Warranty or unforeseen excessive parts, unfortunately rejected transactions are a daily part of a warranty administrator’s role. Being aware of the rejects you frequently receive is the...
Cause of Failure Procedures - 08/22/2022
... The specific cause of failure isn’t always known as technicians don’t always take apart a component as part of their diagnosis. In many cases, the only way to find the exact cause of failure is to take apart a component. As long as your technicians...
R-1234yf Refrigerant Required Documentation - 03/23/2023
... refrigerant leak will have a different amount of refrigerant. Since refrigerant is billed out as a part number, although it comes from a machine, communication between the technician and the parts department is key in making sure the correct amount of...
Policy Evaluation Tool Requirements - 04/22/2019
... submitted for reimbursement. If the policy repair is over $2500.00 total (including the customer participation amount), the transaction will require GM Authorization. Parts and labor amounts entered on the PET must be at warranty rates, and if there...
Claim Pre-Approval Request Form - 01/21/2019
... that remain in effect: Rental related (four days or more), Policy related (any $ amount outside GM participation range or PET), Goodwill above empowerment level vehicle payments > $1,000 or incidental expenses > $500, Crossline policy related,...
Battery Test Procedures - 12/19/2018
... was installed, the claim will not be paid. Bulletin 15-06-03-002 used to include the battery part number tables for each model year, including the proper CCA and type testing. The table was removed in September but it can be found in the TechLink...
Policy & No PET - 12/19/2018
... cost of the repair is paid by GM at warranty rates. The customer should not be charged for any part of the repair. In all other policy situations, the dealer should always run the Policy Evaluation Tool for out of warranty repairs. ...
More on Variable Diagnostic Time - 11/29/2018
... payment, and with this still new requirement, warranty administrators now have to be a little more particular in reading the technician’s diagnosis documentation to be sure it supports the actual time they have clocked. We have seen numerous times...
Air Conditioning Repair Documentation - 07/23/2018
... card how much refrigerant they had to add to the system to get it to its capacity. In turn, the parts department must bill out the appropriate amount (billed out as ounces when using R134a and grams when using R1234yf) using the corresponding refrigerant...
Certified Pre-Owned Resource Center - 02/20/2018
... titled “Labor operations that require pre-approval.” If service management believes a part failed due to a manufacturer’s defect, pre-approval from your DMA is required. The transaction would have to be GM Authorized and the pre-approval...
Cost Per Vehicle Serviced (CPVS) - 12/02/2019
... CPVS figure is an adjusted dollar amount that factors in a service agent’s total labor, parts, and certain net item dollar amounts divided by the number of vehicles serviced in a three month period. This figure is adjusted because service agents...
Recall Notes - 01/28/2020
... Grille Cover Missing Front Camera Hole, contain a customer notice stating that even though the part necessary to complete the recall may be delayed, the vehicle may be delivered to the customer without the concern of a PDI debit. In these specific situations...
Air Conditioning Repair Documentation - 07/30/2019
... card how much refrigerant they had to add to the system to get it to its capacity. In turn, the parts department must bill out the appropriate amount (billed out as ounces when using R134a and grams when using R1234yf) using the corresponding refrigerant...
Parts Retention - 05/29/2020
Parts removed from a warranty repair are required to be retained by dealerships for seven days, with the exception of core and recall parts that must be kept for only three days. These parts must be turned in by the technicians when a repair is completed. ...
Reject of the Month - April 2020 - 03/27/2020
In early 2020 a customer with a 2015 GMC Yukon visited their local service department for reimbursement of a tail lamp repair that had been performed on their vehicle. The customer had recently received notification that their vehicle was part of the...
A/C Repair Documentation - 07/30/2020
... card how much refrigerant they had to add to the system to get it to its capacity. In turn, the parts department must bill out the appropriate amount (billed out as ounces when using R134a and grams when using R1234yf) using the corresponding refrigerant...
Certified Pre-Owned Warranty - 01/27/2021
... Labor Time Codes” to determine if a repair/labor operation requires pre-approval. Enter the part name or labor operation in the “Find an Item” search box to display all applicable restricted codes. If it is believed that the failure...
CSMT PRA Process - 09/22/2020
... wheels, and interior door trim under warranty. Transportation transactions and over the counter part warranty transactions do not require submission of a PRA. Transactions for a repair or refinish with a published procedure do not require submission...
Straight Time - 08/30/2021
... one thing, but the technician’s cause of failure and correction documentation is the other part of the equation and must support the time requested. When faced with a questionable clock time, ask the technician if they expect to be paid the time...
Fuel Reimbursement - 07/27/2021
With the continued difficulty in finding rental vehicles from 3rd party vendors and dealers not able to get enough vehicles for their Courtesy Transportation Program (CTP), customers are left without a lot of options for transportation when leaving their...
March 2022 Recall Update - 02/23/2022
... reminder for dealers to conduct a review of their over-the-counter sales transactions of recalled part numbers to notify customers based on dealer sales record data. The recall affects certain 2019 Chevrolet Silverado 1500 (New Model), GMC Sierra 1500...
Warranty Administration Acronyms - 01/04/2022
... --- Manifold Absolute Pressure MDL --- Module MIL --- Malfunction Indicator Lamp NPN --- No Part Number NVLW --- New Vehicle Limited Warranty O2 --- Oxygen Sensor OBS --- Observation OLH --- Other Labor Hours O/U% --- Over or Under Percentage PCM ---...
Determining Other Labor Hours Paid - 01/27/2022
... be paid. Time spent with TAC is not eligible for OLH. Normal road test to verify repairs are part of Strategy Based Diagnostics and are not eligible for OLH unless the extenuating circumstance is documented and approved by service management. P&P...
Reject of the Month - February 2022 - 01/27/2022
... to 7,500 miles. Any replacement after 7,500 miles is considered maintenance and is not covered as part of the NVLW. The warranty administrator then followed up with the technician to determine if there were any extenuating circumstances surrounding...
Transportation Claim Inspections Process - 05/09/2014
... must be noted on the vehicle delivery receipt, supplied by the carrier. The most important part of a successful transportation transaction is the vehicle inspection. The person or persons in your dealership responsible for these inspections must...
Changes to Technician Accounting of Labour Time - 08/05/2014
... can be given a copy of the flag sheet when it is full and the other copy goes to the payroll department. The flag sheet must also contain the job card number and the technician ID. Clocking directly on the job card only is no longer an acceptable form...
December 2013 Recall Update - 12/09/2013
... Wire Harness/Replace Connectors: This bulletin has been updated for a revision to the parts information section. The quantity of part number 13580234 has changed to 2 per vehicle. The coverage affects certain 2008 and 2009 Buick Enclave, Chevrolet Traverse,...
Changes to Policy Repair Decision Making - 11/18/2013
... GM introduced the new Policy repair guidelines that put into effect mandatory customer/dealer participation towards a policy repair. The bulletin announcing this new requirement has been recently updated and gone from the bulletin is the term "mandatory...
Required Operating Procedures aka The 18 Point Bulletin - 07/30/2013
... card prior to the work being performed. Service management approval is now also required for all parts warranty transactions (type ZPTI and ZPTC) and for car rental days in excess of 2 days.Point 3 - Accurate and Complete Customer Condition, Cause and...
August 2013 Recall Update - 07/30/2013
... Restraint System (SRS) Electronic Control Module (ECM): This bulletin has been updated to include part numbers that are restricted by the PQC. Certain 2003-2004 model year Pontiac Vibe vehicles may require the installation of a sub-wire harness (filter)...
Goodwill - 09/03/2015
... when it has taken an exceptionally long time to get the customers vehicle repaired (either due to part availability or a complex repair).When these labor operations are claimed, a detailed explanation as to why the transaction was made, including the...
When the Service Manager is Away - 06/30/2015
... service management involvement before work is performed are validated by the time documented as part of the authorization. Unless your Service Manager never takes a day off, your dealership should have a backup Service Manager to authorize repairs that...
Bulletin 04-00-89-015J: - 03/26/2015
... addition to the P & P Manual, this Operating Procedures document is an integral part of the warranty process at the dealership level. The customer signature continues to be one of the most often missed pieces of information on the warranty job...
Service Management: Sign, Date, Time, & Explain - 10/03/2014
... a policy repair, E for other labour hours, R for a repeat or related repair, and P for excessive parts. Both policy repairs and OLH approval must be granted before the work is done. The date and time must reflect that. Repeat repair and/or excessive...
Courtesy Transportation Reminders - 03/01/2016
... be current or within the past one model year. Service agents who use their own rental vehicles as part of the Courtesy Transportation Program will have no problem adhering to this policy as the vehicles don't stay in the program very long. But rental...
Is Your Job Card Filing System Compliant? - 02/02/2016
... paid for by GM. If a service agent is unable to produce, support, and verify transactions, or any part of transactions, appropriate counsel and/or corrective action may be taken.When it comes to a service audit, the audit staff is specifically interested...
February 2016 Recall Update - 02/02/2016
... Inlet Check Valve Fracture: The special coverage has been updated to include a revision to the part information and service procedure sections. The bulletin covers the replacement of the fuel tank on involved vehicles for a period of 15 years or 150,000...
OptiKleen and DEF - 07/25/2017
... the time of PDI or in conjunction with a warrantable component failure, must be submitted in the Parts section of the transaction, not in Net/Miscellaneous. Dealers must charge out part number 1051515 (quart) or 88865785 (pallet) in the Parts field with...
Reject of the Month - 11/21/2017
... copy of the job card. The warranty administrator reviewed the job card, noting the failed part, the torque sensor cover, the primary labor operation for the repair, and confirmed that the supporting alignment specs were attached. Since the VIN...
Disclosure Requirements - 11/21/2017
If your dealership modifies a new vehicle or installs equipment, accessories, recycled parts, or parts not supplied by General Motors, you must disclose this information to the customer. Customers who purchase a non-GM service contract must also be made...
Sublet Repairs - 01/23/2017
... have cost at the dealership. When submitting a warranty transaction that involves a sublet repair, parts, labor, and net item amounts are submitted as a single amount in the sublet net item field. If that amount exceeds the cost of published parts, labor,...
Tire Replacement - 11/21/2017
... with over 12,000 miles, and without the proper proration amount in the customer/service agent participation field, are subject to debit. Once the Tire PRA has been approved, submit the transaction with the appropriate labor operation for the tire(s)...
Cause of Failure - 08/22/2017
... actually know the cause of failure because certain components being replaced aren’t taken apart and examined to determine the cause of failure. The Warranty Part Center may do that to analyze the component to determine the root cause of the failure,...
November 2015 Recall Update - 10/23/2015
... transferred the seat position target bracket from the original seat base to the replacement base. Parts are currently not available to correct the condition. Dealers will be advised when the recall is scheduled for release.Safety Recall 15573: Ignition...
January 2015 Recall Update - 12/19/2014
... assembly and mounting bracket. Safety Recall 14176B: Version B of Bulletin Cancelled: The new part number contained in bulletin 14176B is incorrect. As a result GM has advised dealers to continue to use bulletin 14176A until further notice. The...
July 2015 Recall Update - 06/30/2015
Safety Recall 12213A: Brake Vacuum Micro Switch: The recall bulletin has been updated to include a revision to the parts information, service procedure, and warranty transaction sections. The repair has been revised to replace the power brake booster...
A Review of the Courtesy Transportation Program - 10/01/2013
... repair. Fuel reimbursement is allowed when the customer's vehicle will be in the service department overnight and is reimbursed at $10 per day, $50 per service visit. This reimbursement is intended for the person who uses their vehicle to transport...
Reject of the Month - January 2022 - 01/03/2022
... Labor Hours Exceed the Allowance for Labor Code XXXXXXX. When labor time is not published for a particular vehicle/repair, Straight Time should be submitted in the base labor time field. This typically involves new models where a time study has not been...
Reject of the Month - June 2022 - 05/25/2022
The owner of a 2021 Chevrolet Tahoe brought their vehicle into the service department with a check engine light, ESC/Traction Control light, and a vibration while driving concern. The diagnosing technician found a tapping noise under the hood and...
End of Year - 10/26/2021
... are debuting and dealers are planning the end of financial year data. To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule should be current (all transactions over 30 days should be fully supported...
... can be given a copy of the flag sheet when it is full and the other copy goes to the payroll department. The flag sheet must also contain the job card number and the technician ID. Clocking directly on the job card only is no longer an acceptable form...
December 2013 Recall Update - 12/09/2013
... Wire Harness/Replace Connectors: This bulletin has been updated for a revision to the parts information section. The quantity of part number 13580234 has changed to 2 per vehicle. The coverage affects certain 2008 and 2009 Buick Enclave, Chevrolet Traverse,...
Changes to Policy Repair Decision Making - 11/18/2013
... GM introduced the new Policy repair guidelines that put into effect mandatory customer/dealer participation towards a policy repair. The bulletin announcing this new requirement has been recently updated and gone from the bulletin is the term "mandatory...
Required Operating Procedures aka The 18 Point Bulletin - 07/30/2013
... card prior to the work being performed. Service management approval is now also required for all parts warranty transactions (type ZPTI and ZPTC) and for car rental days in excess of 2 days.Point 3 - Accurate and Complete Customer Condition, Cause and...
August 2013 Recall Update - 07/30/2013
... Restraint System (SRS) Electronic Control Module (ECM): This bulletin has been updated to include part numbers that are restricted by the PQC. Certain 2003-2004 model year Pontiac Vibe vehicles may require the installation of a sub-wire harness (filter)...
Goodwill - 09/03/2015
... when it has taken an exceptionally long time to get the customers vehicle repaired (either due to part availability or a complex repair).When these labor operations are claimed, a detailed explanation as to why the transaction was made, including the...
When the Service Manager is Away - 06/30/2015
... service management involvement before work is performed are validated by the time documented as part of the authorization. Unless your Service Manager never takes a day off, your dealership should have a backup Service Manager to authorize repairs that...
Bulletin 04-00-89-015J: - 03/26/2015
... addition to the P & P Manual, this Operating Procedures document is an integral part of the warranty process at the dealership level. The customer signature continues to be one of the most often missed pieces of information on the warranty job...
Service Management: Sign, Date, Time, & Explain - 10/03/2014
... a policy repair, E for other labour hours, R for a repeat or related repair, and P for excessive parts. Both policy repairs and OLH approval must be granted before the work is done. The date and time must reflect that. Repeat repair and/or excessive...
Courtesy Transportation Reminders - 03/01/2016
... be current or within the past one model year. Service agents who use their own rental vehicles as part of the Courtesy Transportation Program will have no problem adhering to this policy as the vehicles don't stay in the program very long. But rental...
Is Your Job Card Filing System Compliant? - 02/02/2016
... paid for by GM. If a service agent is unable to produce, support, and verify transactions, or any part of transactions, appropriate counsel and/or corrective action may be taken.When it comes to a service audit, the audit staff is specifically interested...
February 2016 Recall Update - 02/02/2016
... Inlet Check Valve Fracture: The special coverage has been updated to include a revision to the part information and service procedure sections. The bulletin covers the replacement of the fuel tank on involved vehicles for a period of 15 years or 150,000...
OptiKleen and DEF - 07/25/2017
... the time of PDI or in conjunction with a warrantable component failure, must be submitted in the Parts section of the transaction, not in Net/Miscellaneous. Dealers must charge out part number 1051515 (quart) or 88865785 (pallet) in the Parts field with...
Reject of the Month - 11/21/2017
... copy of the job card. The warranty administrator reviewed the job card, noting the failed part, the torque sensor cover, the primary labor operation for the repair, and confirmed that the supporting alignment specs were attached. Since the VIN...
Disclosure Requirements - 11/21/2017
If your dealership modifies a new vehicle or installs equipment, accessories, recycled parts, or parts not supplied by General Motors, you must disclose this information to the customer. Customers who purchase a non-GM service contract must also be made...
Sublet Repairs - 01/23/2017
... have cost at the dealership. When submitting a warranty transaction that involves a sublet repair, parts, labor, and net item amounts are submitted as a single amount in the sublet net item field. If that amount exceeds the cost of published parts, labor,...
Tire Replacement - 11/21/2017
... with over 12,000 miles, and without the proper proration amount in the customer/service agent participation field, are subject to debit. Once the Tire PRA has been approved, submit the transaction with the appropriate labor operation for the tire(s)...
Cause of Failure - 08/22/2017
... actually know the cause of failure because certain components being replaced aren’t taken apart and examined to determine the cause of failure. The Warranty Part Center may do that to analyze the component to determine the root cause of the failure,...
November 2015 Recall Update - 10/23/2015
... transferred the seat position target bracket from the original seat base to the replacement base. Parts are currently not available to correct the condition. Dealers will be advised when the recall is scheduled for release.Safety Recall 15573: Ignition...
January 2015 Recall Update - 12/19/2014
... assembly and mounting bracket. Safety Recall 14176B: Version B of Bulletin Cancelled: The new part number contained in bulletin 14176B is incorrect. As a result GM has advised dealers to continue to use bulletin 14176A until further notice. The...
July 2015 Recall Update - 06/30/2015
Safety Recall 12213A: Brake Vacuum Micro Switch: The recall bulletin has been updated to include a revision to the parts information, service procedure, and warranty transaction sections. The repair has been revised to replace the power brake booster...
A Review of the Courtesy Transportation Program - 10/01/2013
... repair. Fuel reimbursement is allowed when the customer's vehicle will be in the service department overnight and is reimbursed at $10 per day, $50 per service visit. This reimbursement is intended for the person who uses their vehicle to transport...
Reject of the Month - January 2022 - 01/03/2022
... Labor Hours Exceed the Allowance for Labor Code XXXXXXX. When labor time is not published for a particular vehicle/repair, Straight Time should be submitted in the base labor time field. This typically involves new models where a time study has not been...
Reject of the Month - June 2022 - 05/25/2022
The owner of a 2021 Chevrolet Tahoe brought their vehicle into the service department with a check engine light, ESC/Traction Control light, and a vibration while driving concern. The diagnosing technician found a tapping noise under the hood and...
End of Year - 10/26/2021
... are debuting and dealers are planning the end of financial year data. To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule should be current (all transactions over 30 days should be fully supported...
Recalls - 10/26/2021
... when replacing the battery, dealers may submit a $520 administrative part allowance in the Administrative Allowance Net Item field of the transaction. Dealers may also submit a $600 administrative allowance for recall specific impacts to technician and...
November 2021 Recall Update - 10/26/2021
... Rear Toe Link Separation: The recall bulleoctin has been updated to include revisions to the parts, warranty, and service procedure sections. The new requirement information for recording the serial number for replacement part 85575854 (over-mold rear...
Reject of the Month - September 2021 - 08/30/2021
... rear defroster circuit, they should also be replaced. A 2015 GMC Sierra was in the service department for the completion of the recall. The diagnosing technician ordered the rear sliding window assembly for the vehicle. Once the part came in the...
GM Accessories Employee Discount Program - 01/27/2021
The program provides eligible participants residing in the United States with the opportunity to purchase accessories with a GM discount at participating US dealerships. GM employees and their authorized family members are eligible for a discount equal...
Reject of the Month - January 2021 - 12/29/2020
... Labor Hours Exceed the Allowance for Labor Code 4062090. When labor time is not published for a particular vehicle/repair, Straight Time should be submitted in the base labor time field. This typically involves new models where a time study has not been...
Required Job Card Information - 12/29/2020
... as it has not been documented at the time of job card write-up. A customer’s signature is part of the required job card information. If the customer is present, service advisors simply have the customer sign on the authorization to repair line....
Types of Job Card Systems - 02/25/2021
... the most common system used by dealers. Paper job card systems generally consist of a multi-part paper job card with no electronic recording, storage, or reproduction capability. While this system is listed in the Policies and Procedures manual...
Sublet Repair - 06/23/2020
... of those warranty repairs. If GM receives customer complaints regarding the work performed by a particular establishment, they may specifically single out that facility and inform the dealership they must choose another shop. Sublet repair reimbursement...
The Service Process - 06/26/2019
There are certain processes or procedures that must be followed for each and every repair made in the service department, even those that are only scheduled for a maintenance visit. Those processes are an integral part of the service department operating...
End of Year - 10/23/2019
... are debuting and dealers are planning the end of financial year data. To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule should be current (all transactions over 30 days should be fully supported...
Vehicle History Files - 09/24/2019
... physical paper file that includes the shop copy of the job card. An electronic vehicle history as part of an electronic job card system. Optically scanned paper job card copies. Scanning copies of job cards, and the supporting documentation associated...
More on Other Labor Hours - 04/29/2020
... with some of the SBD steps and the first clock time on the job card. Of course, clock time is only part of the equation; the technician’s detailed steps taken to facilitate diagnostic and/or repair time must support the time clocked. When...
GM Accessories Employee Discount Program - 01/29/2020
The program provides eligible participants residing in the United States with the opportunity to purchase accessories with a GM discount at participating US dealerships. GM employees and their authorized family members are eligible for a discount equal...
Reject of the Month - 01/03/2020
... a complete description of repairs performed. The invoice must be attached to the job card and be a part of the vehicle history file. Add-On Repairs: Service management approved add-on repairs must be added to the front of the job card with management...
GM Accessories Employee Discount Program - 02/20/2018
The program provides eligible participants residing in the United States with the opportunity to purchase accessories with a GM discount at participating US dealerships. GM employees and their authorized family members are eligible for a discount equal...
Reject of the Month - Error code 111 - 12/19/2018
... card was closed with the valve cover gasket labor operation and the gasket indicated as the failed part. The warranty administrator submitted the transaction and received error 111. After review of the transaction and the job card open and close dates,...
Service Management Approvals & Authorizations - 10/23/2018
... Service Agent Self Authorizations including Policy Decision, OLH Ceiling Exceeded, Part Ceiling Exceeded, Repeat Repair, and Net Ceiling Exceeded. Customer concern not duplicated labor operations, customer reimbursements, customer signature not available,...
GM Accessories Employee Discount Program - 01/21/2019
The program provides eligible participants residing in the United States with the opportunity to purchase accessories with a GM discount at participating US dealerships. GM employees and their authorized family members are eligible for a discount...
Courtesy Transportation Reminders - 02/21/2019
... will be eligible for rental reimbursement. Service agents who use their own rental vehicles as part of the Courtesy Transportation Program will have no problem adhering to this policy as the vehicles don’t stay in the program very long. But, rental...
Add On Repair Minor Change - 03/23/2023
... actual line may be added by the service manager, service advisor, or any non-technical service department employee and when it is added, it must be added to the FRONT of the job card. The line must also be added before the customer is contacted for permission...
GM Accessories Employee Discount Program - 02/28/2023
The program provides eligible participants residing in the United States with the opportunity to purchase accessories with a GM discount at participating US dealerships. GM employees and their authorized family members are eligible for a discount equal...
Reject of the Month - December 2022 - 11/21/2022
... 7440130 The owner of a 2021 GMC Sierra brought their truck in for installation of a special-order part. On a previous service visit the owner had a concern with the stitching coming off the steering wheel. Steering wheel replacement is a restricted...
Reject of the Month - January 2023 - 01/04/2023
... to service Hybrid/Electric models, dealers must have a current executed Hybrid/Electric Models Participation Agreement, complete all required training and maintain all required tools and equipment. Dealers that are eligible to service Hybrid/Electric...
Diagnosis Time Requirements - 01/04/2023
... is labeled IS required to support the time submitted in a warranty transaction. But, that is just part of the documentation required. The technician’s cause and correction stories must support the time the technician is asking to be paid. The following...
Coverage Limits - 06/20/2022
... to 7,500 miles. Any replacement after 7,500 miles is considered maintenance and is not covered as part of the NVLW. Batteries for any remotes are only covered for 12 months. Remote transmitters, commonly referred to as key fobs, are covered through...
... when replacing the battery, dealers may submit a $520 administrative part allowance in the Administrative Allowance Net Item field of the transaction. Dealers may also submit a $600 administrative allowance for recall specific impacts to technician and...
November 2021 Recall Update - 10/26/2021
... Rear Toe Link Separation: The recall bulleoctin has been updated to include revisions to the parts, warranty, and service procedure sections. The new requirement information for recording the serial number for replacement part 85575854 (over-mold rear...
Reject of the Month - September 2021 - 08/30/2021
... rear defroster circuit, they should also be replaced. A 2015 GMC Sierra was in the service department for the completion of the recall. The diagnosing technician ordered the rear sliding window assembly for the vehicle. Once the part came in the...
GM Accessories Employee Discount Program - 01/27/2021
The program provides eligible participants residing in the United States with the opportunity to purchase accessories with a GM discount at participating US dealerships. GM employees and their authorized family members are eligible for a discount equal...
Reject of the Month - January 2021 - 12/29/2020
... Labor Hours Exceed the Allowance for Labor Code 4062090. When labor time is not published for a particular vehicle/repair, Straight Time should be submitted in the base labor time field. This typically involves new models where a time study has not been...
Required Job Card Information - 12/29/2020
... as it has not been documented at the time of job card write-up. A customer’s signature is part of the required job card information. If the customer is present, service advisors simply have the customer sign on the authorization to repair line....
Types of Job Card Systems - 02/25/2021
... the most common system used by dealers. Paper job card systems generally consist of a multi-part paper job card with no electronic recording, storage, or reproduction capability. While this system is listed in the Policies and Procedures manual...
Sublet Repair - 06/23/2020
... of those warranty repairs. If GM receives customer complaints regarding the work performed by a particular establishment, they may specifically single out that facility and inform the dealership they must choose another shop. Sublet repair reimbursement...
The Service Process - 06/26/2019
There are certain processes or procedures that must be followed for each and every repair made in the service department, even those that are only scheduled for a maintenance visit. Those processes are an integral part of the service department operating...
End of Year - 10/23/2019
... are debuting and dealers are planning the end of financial year data. To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule should be current (all transactions over 30 days should be fully supported...
Vehicle History Files - 09/24/2019
... physical paper file that includes the shop copy of the job card. An electronic vehicle history as part of an electronic job card system. Optically scanned paper job card copies. Scanning copies of job cards, and the supporting documentation associated...
More on Other Labor Hours - 04/29/2020
... with some of the SBD steps and the first clock time on the job card. Of course, clock time is only part of the equation; the technician’s detailed steps taken to facilitate diagnostic and/or repair time must support the time clocked. When...
GM Accessories Employee Discount Program - 01/29/2020
The program provides eligible participants residing in the United States with the opportunity to purchase accessories with a GM discount at participating US dealerships. GM employees and their authorized family members are eligible for a discount equal...
Reject of the Month - 01/03/2020
... a complete description of repairs performed. The invoice must be attached to the job card and be a part of the vehicle history file. Add-On Repairs: Service management approved add-on repairs must be added to the front of the job card with management...
GM Accessories Employee Discount Program - 02/20/2018
The program provides eligible participants residing in the United States with the opportunity to purchase accessories with a GM discount at participating US dealerships. GM employees and their authorized family members are eligible for a discount equal...
Reject of the Month - Error code 111 - 12/19/2018
... card was closed with the valve cover gasket labor operation and the gasket indicated as the failed part. The warranty administrator submitted the transaction and received error 111. After review of the transaction and the job card open and close dates,...
Service Management Approvals & Authorizations - 10/23/2018
... Service Agent Self Authorizations including Policy Decision, OLH Ceiling Exceeded, Part Ceiling Exceeded, Repeat Repair, and Net Ceiling Exceeded. Customer concern not duplicated labor operations, customer reimbursements, customer signature not available,...
GM Accessories Employee Discount Program - 01/21/2019
The program provides eligible participants residing in the United States with the opportunity to purchase accessories with a GM discount at participating US dealerships. GM employees and their authorized family members are eligible for a discount...
Courtesy Transportation Reminders - 02/21/2019
... will be eligible for rental reimbursement. Service agents who use their own rental vehicles as part of the Courtesy Transportation Program will have no problem adhering to this policy as the vehicles don’t stay in the program very long. But, rental...
Add On Repair Minor Change - 03/23/2023
... actual line may be added by the service manager, service advisor, or any non-technical service department employee and when it is added, it must be added to the FRONT of the job card. The line must also be added before the customer is contacted for permission...
GM Accessories Employee Discount Program - 02/28/2023
The program provides eligible participants residing in the United States with the opportunity to purchase accessories with a GM discount at participating US dealerships. GM employees and their authorized family members are eligible for a discount equal...
Reject of the Month - December 2022 - 11/21/2022
... 7440130 The owner of a 2021 GMC Sierra brought their truck in for installation of a special-order part. On a previous service visit the owner had a concern with the stitching coming off the steering wheel. Steering wheel replacement is a restricted...
Reject of the Month - January 2023 - 01/04/2023
... to service Hybrid/Electric models, dealers must have a current executed Hybrid/Electric Models Participation Agreement, complete all required training and maintain all required tools and equipment. Dealers that are eligible to service Hybrid/Electric...
Diagnosis Time Requirements - 01/04/2023
... is labeled IS required to support the time submitted in a warranty transaction. But, that is just part of the documentation required. The technician’s cause and correction stories must support the time the technician is asking to be paid. The following...
Coverage Limits - 06/20/2022
... to 7,500 miles. Any replacement after 7,500 miles is considered maintenance and is not covered as part of the NVLW. Batteries for any remotes are only covered for 12 months. Remote transmitters, commonly referred to as key fobs, are covered through...
Job Card Attachments - 09/26/2022
... only one that needs to be reviewed by the WSC. For example, if a transaction rejects for excessive parts and it has been verified that all the parts on the job card are necessary for the repair, authorization code P must be applied. If the part total...
Reject of the Month - September 2022 - 08/22/2022
... owner of a 2015 Chevrolet Impala with 64,320 miles brought their vehicle into the service department to investigate a no start concern. The owner had to jump start the battery. The service advisor noted “possible warranty” at write up as...
Dongle Devices - 11/22/2022
... jumped or charged to use the dongle device to scan for the job card write up. For Dealer Installed Parts Warranties a dongle device scan is required. For Over-the-Counter Part Warranty situations, a dongle device scan is not required. A dongle device...
End of Year - 10/28/2022
... are debuting and dealers are planning the end of financial year data. To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule should be current (all transactions over 30 days should be fully supported...
Reject of the Month - November 2023 - 10/25/2023
Reject 072: Total Parts Exceeds the Allowance for Labor Code 1444774. A technician was installing accessories on an inventory vehicle, a 2023 Chevrolet Tahoe. The technician removed the Tahoe emblem to install the LPO black emblem and found that there...
End of Year - 10/25/2023
... are debuting and dealers are planning the end of financial year data. To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule should be current (all transactions over 30 days should be fully supported...
Job Card Systems - 09/25/2023
... documentation by hand as opposed to typing. Paper job card systems generally consist of a multi-part paper job card with no electronic recording, storage, or reproduction capability. This system, while still considered an option in the Service Policies...
Reject of the Month - May 2024 - 04/23/2024
... Roadside claims are also excluded and do not require a dongle device scan. Dealer Installed Part Warranties (ZPTI) do require a scan. Dealers with SAVI scan utilization above 98% can earn Dealer Empowerment to self-authorize transactions that reject...
95/5 - 04/23/2024
... is required are straight time labor operations, published diagnostic time, OLH, time from a third-party time guide, and/or time using multiples of GM’s LTG. When there are multiple warranty lines on a job card, a recommendation would be to...
Rust Happens - 08/09/2011
... scratches, dents, nicks and other damage to body panels, that invites rust, are not covered as part of these two types of corrosion warranty coverage. Non-rust through conditions that are found on body panels typically show up on panel...
The New Certified Pre-Owned Program - 09/19/2011
... include a new two-year, 30,000 mile maintenance plan and limitations on covered repairs.Sales Department - For a vehicle to be eligible for certification, it must be an exceptional used vehicle, as defined by the Certified Pre-Owned standards and guidelines....
January 2013 Recall Update - 01/24/2013
... Failure: GM began issuing customer notification letters for this recall in December even though parts needed to repair these vehicles are currently not available. Customers were informed of the safety defect and advised that when parts are available,...
Global Warranty Management - 12/18/2012
... claims submitted during the shutdown will be reported on the 14th. The WPC will not process any part requests during shutdown. Additionally, the WPC will not be providing status updates during the shutdown period. The last transaction summary prior...
A very sad audit - 10/13/2010
... the six expensive trucks were on floor plan all winter long. To offset expenses, especially his parts bill, the dealer ordered the warranty clerk and the bookkeeper to create false claims each month, up to at least the amount of the monthly parts bill,...
June 2011 Recall Update - 06/08/2011
... wheel drive equipped vehicles with a 1.8L MFI engine. The revision also includes an update to the parts information section that includes parts for 2008 model year vehicles. The recall addresses a concern with the PCM. Dealers are to inspect the production...
Warranty Review Deviations - 03/11/2013
... to clock off the job card when they are not working on the vehicle. If they are waiting for a part and want to work on another vehicle, clock off and clock on to begin the new work. The final deviation involves missing diagnostic trouble codes....
Start the Year Off Strong - 12/26/2023
... a PET, battery test results, SPS Warranty Claim Code, or supporting job card / invoice for a part warranty transaction. Coach the service advisor and technician team on the importance of reviewing IVH to make sure that the field action is open...
Technician Documentation Requirements - 08/29/2023
The cause of failure documentation, required as part of the 3 C’s, should contain a brief description of steps taken by the technician to determine the root cause of the customers concern and must support the repair performed. The cause of failure...
Technician Documentation Requirements - 08/29/2023
The cause of failure documentation, required as part of the 3 C’s, should contain a brief description of steps taken by the technician to determine the root cause of the customers concern and must support the repair performed. The cause of failure...
GM Accessories Employee Discount Program - 01/29/2024
The program provides eligible participants residing in the United States with the opportunity to purchase accessories with a GM discount at participating US dealerships. GM employees and their authorized family members are eligible for a discount...
Servicing EV Models - 06/20/2022
... Models, dealers must have in place a current executed Chevrolet Hybrid/Electric Models Participation Agreement and have completed all required training and maintain all required tools and equipment. Once a dealer has met these requirements, they are...
Certified Pre-Owned - 06/20/2022
... Pre-Approval” document are blocked from automatic payment in GWM. If it is believed that a part failed due to a manufacturer’s defect, and should be covered under the CPO warranty, an online pre-approval request must be submitted in the Aftersales...
Empowerment Limits - 01/04/2023
... that exceed the established limits will require submission with GM Authorization for review. Part Ceiling Exceeded – Authorization Code P: Dealers are empowered to self-authorize transactions up to $250. Transactions that exceed the established...
Policy, Goodwill, Customer Enthusiasm, and Warranty - 04/25/2023
... four situations are distinctly different and it is important that everyone in the service department understands the differences, especially in conversation with your customer. When a repair is policy, your customer must understand that the warranty...
March 2019 Recall Update - 02/21/2019
... Loss of Power Steering Assist: The recall bulletin has been revised to include an additional part in the parts table. The recall affects certain 2013-2017 Cadillac ATS, 2014-2017 Cadillac CTS, and 2016-2017 Chevrolet Camaro vehicles. Noncompliance...
... only one that needs to be reviewed by the WSC. For example, if a transaction rejects for excessive parts and it has been verified that all the parts on the job card are necessary for the repair, authorization code P must be applied. If the part total...
Reject of the Month - September 2022 - 08/22/2022
... owner of a 2015 Chevrolet Impala with 64,320 miles brought their vehicle into the service department to investigate a no start concern. The owner had to jump start the battery. The service advisor noted “possible warranty” at write up as...
Dongle Devices - 11/22/2022
... jumped or charged to use the dongle device to scan for the job card write up. For Dealer Installed Parts Warranties a dongle device scan is required. For Over-the-Counter Part Warranty situations, a dongle device scan is not required. A dongle device...
End of Year - 10/28/2022
... are debuting and dealers are planning the end of financial year data. To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule should be current (all transactions over 30 days should be fully supported...
Reject of the Month - November 2023 - 10/25/2023
Reject 072: Total Parts Exceeds the Allowance for Labor Code 1444774. A technician was installing accessories on an inventory vehicle, a 2023 Chevrolet Tahoe. The technician removed the Tahoe emblem to install the LPO black emblem and found that there...
End of Year - 10/25/2023
... are debuting and dealers are planning the end of financial year data. To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule should be current (all transactions over 30 days should be fully supported...
Job Card Systems - 09/25/2023
... documentation by hand as opposed to typing. Paper job card systems generally consist of a multi-part paper job card with no electronic recording, storage, or reproduction capability. This system, while still considered an option in the Service Policies...
Reject of the Month - May 2024 - 04/23/2024
... Roadside claims are also excluded and do not require a dongle device scan. Dealer Installed Part Warranties (ZPTI) do require a scan. Dealers with SAVI scan utilization above 98% can earn Dealer Empowerment to self-authorize transactions that reject...
95/5 - 04/23/2024
... is required are straight time labor operations, published diagnostic time, OLH, time from a third-party time guide, and/or time using multiples of GM’s LTG. When there are multiple warranty lines on a job card, a recommendation would be to...
Rust Happens - 08/09/2011
... scratches, dents, nicks and other damage to body panels, that invites rust, are not covered as part of these two types of corrosion warranty coverage. Non-rust through conditions that are found on body panels typically show up on panel...
The New Certified Pre-Owned Program - 09/19/2011
... include a new two-year, 30,000 mile maintenance plan and limitations on covered repairs.Sales Department - For a vehicle to be eligible for certification, it must be an exceptional used vehicle, as defined by the Certified Pre-Owned standards and guidelines....
January 2013 Recall Update - 01/24/2013
... Failure: GM began issuing customer notification letters for this recall in December even though parts needed to repair these vehicles are currently not available. Customers were informed of the safety defect and advised that when parts are available,...
Global Warranty Management - 12/18/2012
... claims submitted during the shutdown will be reported on the 14th. The WPC will not process any part requests during shutdown. Additionally, the WPC will not be providing status updates during the shutdown period. The last transaction summary prior...
A very sad audit - 10/13/2010
... the six expensive trucks were on floor plan all winter long. To offset expenses, especially his parts bill, the dealer ordered the warranty clerk and the bookkeeper to create false claims each month, up to at least the amount of the monthly parts bill,...
June 2011 Recall Update - 06/08/2011
... wheel drive equipped vehicles with a 1.8L MFI engine. The revision also includes an update to the parts information section that includes parts for 2008 model year vehicles. The recall addresses a concern with the PCM. Dealers are to inspect the production...
Warranty Review Deviations - 03/11/2013
... to clock off the job card when they are not working on the vehicle. If they are waiting for a part and want to work on another vehicle, clock off and clock on to begin the new work. The final deviation involves missing diagnostic trouble codes....
Start the Year Off Strong - 12/26/2023
... a PET, battery test results, SPS Warranty Claim Code, or supporting job card / invoice for a part warranty transaction. Coach the service advisor and technician team on the importance of reviewing IVH to make sure that the field action is open...
Technician Documentation Requirements - 08/29/2023
The cause of failure documentation, required as part of the 3 C’s, should contain a brief description of steps taken by the technician to determine the root cause of the customers concern and must support the repair performed. The cause of failure...
Technician Documentation Requirements - 08/29/2023
The cause of failure documentation, required as part of the 3 C’s, should contain a brief description of steps taken by the technician to determine the root cause of the customers concern and must support the repair performed. The cause of failure...
GM Accessories Employee Discount Program - 01/29/2024
The program provides eligible participants residing in the United States with the opportunity to purchase accessories with a GM discount at participating US dealerships. GM employees and their authorized family members are eligible for a discount...
Servicing EV Models - 06/20/2022
... Models, dealers must have in place a current executed Chevrolet Hybrid/Electric Models Participation Agreement and have completed all required training and maintain all required tools and equipment. Once a dealer has met these requirements, they are...
Certified Pre-Owned - 06/20/2022
... Pre-Approval” document are blocked from automatic payment in GWM. If it is believed that a part failed due to a manufacturer’s defect, and should be covered under the CPO warranty, an online pre-approval request must be submitted in the Aftersales...
Empowerment Limits - 01/04/2023
... that exceed the established limits will require submission with GM Authorization for review. Part Ceiling Exceeded – Authorization Code P: Dealers are empowered to self-authorize transactions up to $250. Transactions that exceed the established...
Policy, Goodwill, Customer Enthusiasm, and Warranty - 04/25/2023
... four situations are distinctly different and it is important that everyone in the service department understands the differences, especially in conversation with your customer. When a repair is policy, your customer must understand that the warranty...
March 2019 Recall Update - 02/21/2019
... Loss of Power Steering Assist: The recall bulletin has been revised to include an additional part in the parts table. The recall affects certain 2013-2017 Cadillac ATS, 2014-2017 Cadillac CTS, and 2016-2017 Chevrolet Camaro vehicles. Noncompliance...
End of Year Claims Clean-Up - 10/24/2018
... are debuting and dealers are planning the end of financial year data. To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule should be current (all transactions over 30 days should be fully supported...
Signatures - 10/23/2018
... authorization. Obtaining the customer signature at the time of job card write up must be part of the advisors write up process with every customer, every time. The WSC has been tasked with validating this requirement with job cards submitted for...
Recall Summary Update - 01/22/2018
... program. Dealers are instructed to inspect the catalytic converter and replace if the correct part was not installed at time of vehicle assembly. The recall affects certain 2018 Cadillac XTS vehicles. If the converter is replaced, core return policies...
Reject of the Month - 04/23/2018
... 17367: Incorrect Torsion Bar Built into Front Seat Belt Retractors Recall 17337: Diesel Particulate Matter Sensor Diagnostic Fault All three recalls were performed and submitted for payment. Two of the recalls were accepted, 17456 and 17367, while recall...
Sublet Repair Compliancy - 06/25/2018
... of those warranty repairs. If GM receives customer complaints regarding the work performed by a particular establishment, they may specifically single out that facility and inform the dealership they must choose another shop. Sublet repair reimbursement...
Reject of the Month - 07/23/2018
... following is an overview of the deviations. The vehicle delivery date/in-service date must be part of the job card header information. On more than one occasion the date was either missing or inaccurate. Technician time documentation that preceded the...
Required Job Card Information - 01/03/2020
... information would include their phone number and/or email address. A customer’s signature is part of the job card required information. If the customer is present, service advisors simply have the customer sign on the authorization to repair line....
Recently Revised Bulletins - 04/29/2020
... that are purchased as a retail transaction and subsequently replaced under the GM Replacement Parts Warranty are handled through ACDelco. Transactions must not be submitted through GWM. Looking for more info on batteries? Check out our online training...
Service Policies and Procedures Updates - 03/27/2020
... Procedures manual was updated March 16th, 2020, the following are a few of the updated topics: The parts retention period has been reduced from 15 days to 7. Warranty parts, with the exception of recall parts and parts that have a core charge, must be...
Reject of the Month - September 2019 - 08/27/2019
... on the technician’s time ticket for each add on repair performed is required. Any missed part(s) of the authorization or time documentation supporting the added operation will result in a non-compliant transaction. Both of the above deviations...
Did You Know? - 07/30/2019
... to Bulletin 18-NA-146, for assistance with Proper Labor Operation Selection and Causal Part Identification for Warranty Transactions. The bulletin provides detail on how to address many different claim scenarios including situations where there is one...
August 2019 Recall Update - 07/30/2019
... The recall that affects approximately 1,100 vehicles has been updated to include a revision to the part information section. Dealers will replace tempered glass with laminated glass in the left rear-quarter position for long wheelbase vehicles and both...
May 2019 Recall Update - 04/22/2019
... updated to add the warranty information for the Working Capital Assistance Program (WCAP). The parts list has also been revised to include all required steering wheel airbag part numbers. The recall affects certain 2010-11 Chevrolet Malibu vehicles. Customer...
Policy, Goodwill, Customer Enthusiasm, & Warranty - 04/22/2019
... four situations are distinctly different and it is important that everyone in the service department understands the differences, especially in conversation with your customer. When a repair is policy, your customer must understand that the warranty...
Policy, Goodwill, Customer Enthusiasm, and Warranty - 04/29/2020
... four situations are distinctly different and it is important that everyone in the service department understands the differences, especially in conversation with your customer. When a repair is policy, your customer must understand that the warranty...
Add On Repair Approval Process Requirements - 12/29/2020
... has inspected and verified the concern and “inspected and verified” must also be part of the approval explanation. This approval must be made prior to the repair. Your customer must approve all add on repairs. You may think your customer...
DECEMBER 2020 RECALL UPDATE - 11/25/2020
... Assembled: The recall bulletin has been updated to include a revised service procedure, additional part information, and updated warranty information section. The recall affects certain 2020 Buick Encore GX and 2021 Chevrolet Trailblazer vehicles equipped...
Goodwill Tools - 07/27/2021
... your customer has had to bring their vehicle back for the third time because, previously, the part needed to repair their vehicle came boxed wrong and had to be reordered. They are also due for an oil change and tire rotation. Use this labor operation...
Air Conditioning Guidelines - 05/25/2022
... cannot be mixed and are not interchangeable with GM’s Universal R-134a PAG oil. The parts department must accurately charge out the correct refrigerant and PAG oil on the job card. Bulk R-134a and PAG oil are programmed to pay per ounce...
New Rental Policy Guidelines - 05/25/2022
... have significantly impacted both the availability and daily rate of rental vehicles at 3rd party rental agencies. And for some dealers, 3rd party rental companies are just not an option at all. It is almost always a very negative experience for customers...
Diagnosis Time Requirements - 01/04/2022
... clock time IS required to support the time submitted in a warranty transaction. But, that is just part of the documentation required. The technician’s cause and correction stories must support the time the technician is asking to be paid. The following...
Dealer Aftersales Empowerment Portal - 04/26/2022
... and Sirius XM. Policy Evaluation Tool: The PET is the tool that determines GM’s participation in vehicle policy repairs. Dealers are required to run the tool whenever the service manager determines that a policy decision is appropriate for...
June 2015 Recall Update - 06/02/2015
... shorting bar and airbag terminals. The recall has been updated to include a steering wheel bolt, part number 11610164.Customer Satisfaction Program 14281: Dealer Installed Rear Seat Entertainment System: Recall 14281 was released in late April, and affects...
February 2015 Recall Update - 01/21/2015
Noncompliance Recall 08157A: IP Storage Bin Door Compliance: The bulletin has been revised to include an update to the parts information section. The recall affects certain 2006-2008 Chevrolet HHR vehicles. Dealers are instructed to inspect the storage...
Reject of the Month - Mail Out Review - 12/21/2017
... a complete description of repairs performed. The invoice must be attached to the job card and be a part of the vehicle history file. Original Documents: Authorizations, time documentation, customer signatures, etc are to be documented on the original...
... are debuting and dealers are planning the end of financial year data. To prepare your service department, all open job cards should be accounted for, the warranty receivable schedule should be current (all transactions over 30 days should be fully supported...
Signatures - 10/23/2018
... authorization. Obtaining the customer signature at the time of job card write up must be part of the advisors write up process with every customer, every time. The WSC has been tasked with validating this requirement with job cards submitted for...
Recall Summary Update - 01/22/2018
... program. Dealers are instructed to inspect the catalytic converter and replace if the correct part was not installed at time of vehicle assembly. The recall affects certain 2018 Cadillac XTS vehicles. If the converter is replaced, core return policies...
Reject of the Month - 04/23/2018
... 17367: Incorrect Torsion Bar Built into Front Seat Belt Retractors Recall 17337: Diesel Particulate Matter Sensor Diagnostic Fault All three recalls were performed and submitted for payment. Two of the recalls were accepted, 17456 and 17367, while recall...
Sublet Repair Compliancy - 06/25/2018
... of those warranty repairs. If GM receives customer complaints regarding the work performed by a particular establishment, they may specifically single out that facility and inform the dealership they must choose another shop. Sublet repair reimbursement...
Reject of the Month - 07/23/2018
... following is an overview of the deviations. The vehicle delivery date/in-service date must be part of the job card header information. On more than one occasion the date was either missing or inaccurate. Technician time documentation that preceded the...
Required Job Card Information - 01/03/2020
... information would include their phone number and/or email address. A customer’s signature is part of the job card required information. If the customer is present, service advisors simply have the customer sign on the authorization to repair line....
Recently Revised Bulletins - 04/29/2020
... that are purchased as a retail transaction and subsequently replaced under the GM Replacement Parts Warranty are handled through ACDelco. Transactions must not be submitted through GWM. Looking for more info on batteries? Check out our online training...
Service Policies and Procedures Updates - 03/27/2020
... Procedures manual was updated March 16th, 2020, the following are a few of the updated topics: The parts retention period has been reduced from 15 days to 7. Warranty parts, with the exception of recall parts and parts that have a core charge, must be...
Reject of the Month - September 2019 - 08/27/2019
... on the technician’s time ticket for each add on repair performed is required. Any missed part(s) of the authorization or time documentation supporting the added operation will result in a non-compliant transaction. Both of the above deviations...
Did You Know? - 07/30/2019
... to Bulletin 18-NA-146, for assistance with Proper Labor Operation Selection and Causal Part Identification for Warranty Transactions. The bulletin provides detail on how to address many different claim scenarios including situations where there is one...
August 2019 Recall Update - 07/30/2019
... The recall that affects approximately 1,100 vehicles has been updated to include a revision to the part information section. Dealers will replace tempered glass with laminated glass in the left rear-quarter position for long wheelbase vehicles and both...
May 2019 Recall Update - 04/22/2019
... updated to add the warranty information for the Working Capital Assistance Program (WCAP). The parts list has also been revised to include all required steering wheel airbag part numbers. The recall affects certain 2010-11 Chevrolet Malibu vehicles. Customer...
Policy, Goodwill, Customer Enthusiasm, & Warranty - 04/22/2019
... four situations are distinctly different and it is important that everyone in the service department understands the differences, especially in conversation with your customer. When a repair is policy, your customer must understand that the warranty...
Policy, Goodwill, Customer Enthusiasm, and Warranty - 04/29/2020
... four situations are distinctly different and it is important that everyone in the service department understands the differences, especially in conversation with your customer. When a repair is policy, your customer must understand that the warranty...
Add On Repair Approval Process Requirements - 12/29/2020
... has inspected and verified the concern and “inspected and verified” must also be part of the approval explanation. This approval must be made prior to the repair. Your customer must approve all add on repairs. You may think your customer...
DECEMBER 2020 RECALL UPDATE - 11/25/2020
... Assembled: The recall bulletin has been updated to include a revised service procedure, additional part information, and updated warranty information section. The recall affects certain 2020 Buick Encore GX and 2021 Chevrolet Trailblazer vehicles equipped...
Goodwill Tools - 07/27/2021
... your customer has had to bring their vehicle back for the third time because, previously, the part needed to repair their vehicle came boxed wrong and had to be reordered. They are also due for an oil change and tire rotation. Use this labor operation...
Air Conditioning Guidelines - 05/25/2022
... cannot be mixed and are not interchangeable with GM’s Universal R-134a PAG oil. The parts department must accurately charge out the correct refrigerant and PAG oil on the job card. Bulk R-134a and PAG oil are programmed to pay per ounce...
New Rental Policy Guidelines - 05/25/2022
... have significantly impacted both the availability and daily rate of rental vehicles at 3rd party rental agencies. And for some dealers, 3rd party rental companies are just not an option at all. It is almost always a very negative experience for customers...
Diagnosis Time Requirements - 01/04/2022
... clock time IS required to support the time submitted in a warranty transaction. But, that is just part of the documentation required. The technician’s cause and correction stories must support the time the technician is asking to be paid. The following...
Dealer Aftersales Empowerment Portal - 04/26/2022
... and Sirius XM. Policy Evaluation Tool: The PET is the tool that determines GM’s participation in vehicle policy repairs. Dealers are required to run the tool whenever the service manager determines that a policy decision is appropriate for...
June 2015 Recall Update - 06/02/2015
... shorting bar and airbag terminals. The recall has been updated to include a steering wheel bolt, part number 11610164.Customer Satisfaction Program 14281: Dealer Installed Rear Seat Entertainment System: Recall 14281 was released in late April, and affects...
February 2015 Recall Update - 01/21/2015
Noncompliance Recall 08157A: IP Storage Bin Door Compliance: The bulletin has been revised to include an update to the parts information section. The recall affects certain 2006-2008 Chevrolet HHR vehicles. Dealers are instructed to inspect the storage...
Reject of the Month - Mail Out Review - 12/21/2017
... a complete description of repairs performed. The invoice must be attached to the job card and be a part of the vehicle history file. Original Documents: Authorizations, time documentation, customer signatures, etc are to be documented on the original...
First Maintenance Inspection Period - 01/22/2018
... of components at the time, or beyond the maintenance inspection period, is not covered as part of the New Vehicle Limited Warranty. The first maintenance inspection is typically at 7,500 miles. Filters – Filters are only covered if they became...
September 2017 Recall Update - 08/21/2017
... steering assistance. Dealers are to inspect the steering gear assembly to determine whether the part has gold-plated terminals. If the vehicle does not have gold-plated terminals, the dealer will replace it with a new assembly that is fitted with gold-plated...
Policy Evaluation Tool - 09/27/2017
... used correctly each time. PET must be used when initiating a policy claim. PET provides a participation price range, rather than a fixed amount, that allows the dealer the ability to adjust the final offer within the prescribed participation range. The...
August 2017 Recall Update - 07/25/2017
... bracket fastener torque. The nuts that attach the plastic ECM bracket to the left inner motor compartment may be under torqued. Technicians are to increase the torque to 22 Nm. The recall program is in effect until July 31, 2019, and affects approximately...
July 2017 Recall Update - 06/19/2017
... Balance Chain and Fuel Pump: The special coverage has been updated to include the addition of two part numbers-a new add condition in the warranty transaction information section to replace the fuel pump, and to update the service procedure. The bulletin...
Certified Elite - 02/17/2017
... warranty claim empowerment Direct access to TAC dedicated CES Team Warranty scrap part retention 72 hours following claim payment Ability to use iMR funds up to 100% for certain purchases/fees Ability to advertise Certified Elite Dealer recognition on...
Attaching A Document - 05/22/2017
... transactions that must be GM Authorized for WSC review must have the invoice from the original part installation, or purchase, attached. Transactions that include other labor hours requests exceeding 0.5 hours must be GM Authorized for WSC review, and...
April 2017 Recall Update - 03/21/2017
... Lamp Malfunction: The recall bulletin has been revised to provide an update to the Correction, Part Information, Service Procedure, and Warranty Transaction Information sections. The recall affects certain 2004-2012 Chevrolet Malibu, 2004-2007 Chevrolet...
Mail Out Review Trends - 04/17/2017
... The March edition of the Warranty News presented details on this review system for the service department. Dealers that receive a MOR will be asked to send in, on average, 10 job cards with supporting documentation. The job card selection is trend...
February 2022 Recall Update - 01/27/2022
... the front driver airbag module. For vehicles that may have had a suspect inflator installed as part of a service replacement of the front driver airbag module, dealers will remove the module, inspect the lot number on the inflator, and replace the suspect...
Warranty Analysis - 01/04/2022
... and Goodwill. Additionally, labor expenses are adjusted to National average labor rates and parts expenses are adjusted by removing mark-up. Data is analyzed in Comparative Analytics by looking at the warranty transactions processed by the entire...
A Warranty Administrators Day - 10/01/2021
... the previous day (e.g. job cards should be closed in service, processed through the accounting department, and forwarded to the warranty administrator for submission). Again, these tasks may occur slightly differently in your store depending on flow...
Components and Services with Limited Coverage - 12/29/2020
... for defects in material or workmanship up to 12 months. Replacement windshields must be a GM part. ...
June 2021 Recall Update - 05/26/2021
... N202311731 High Voltage Battery May Melt or Burn: 2019 model year vehicles that were originally part of recall N202311730 have been moved to the new recall, N202311731. The new recall provides dealers with final remedy information, which is currently...
May 2020 Recall Update - 04/29/2020
... information. Emission Recall N192273450 Incorrect Emissions EO Label on Performance Intake Part: Certain 2020 Chevrolet Colorado and GMC Canyon vehicles equipped with a 3.6L engine and Performance Intake are involved in the recall program. The...
Goodwill Tools - 05/29/2019
... your customer has had to bring their vehicle back for the third time because, previously, the part needed to repair their vehicle came boxed wrong and had to be reordered. They are also due for an oil change and tire rotation. You can use this labor...
The Fundamentals - 05/29/2019
... time or Straight Time. Technician comments are essential to identifying the correct causal part, which in turn, helps GM improve product quality. If your DMS has a limit on the number of characters entered in the 3 C’s, make sure critical data,...
June 2019 Recall Update - 05/29/2019
... The vehicles involved in the recall program were placed on stop delivery in February, 2019. Parts are now available for the 2017 Chevrolet Camaro vehicles. To date, parts are not yet available for 2016-17 Cadillac ATS, 2016-18 Cadillac CTS, or 2017 Chevrolet...
November 2019 Recall Update - 10/23/2019
... Satisfaction Recall N192264760: Water Leak at Driver Side C-Pillar: Only 695 vehicles are part of the recall population that addresses an off-location sealer bead at the driver’s side C-pillar. Dealers are instructed to apply a bead of seam sealer...
Service Agent Self-Review (SASR) - 05/22/2018
... Tips: Labor Operation Frequency Concern: review the cause of failure and the selected causal part, make sure that the correct labor operation was used, review 3 C’s – did the technician repair what the vehicle came in for? Excess Expense:...
Transportation Damage Notes - 03/26/2018
... to be performed within 3 business days from delivery to identify any concealed damage, incorrect part and/or invoice option, or option discrepancies. When the secondary inspection identifies concealed damage, complete a Letter of Notification (LON),...
Certified Elite - 01/22/2018
... 2019 calendar year. Program criteria and thresholds have been updated to align with the new Parts and Service Excellence (PASE) Program. GM continually monitors and adjusts the thresholds for Elite status so that dealer attainment continues to...
Maintenance, Adjustments, and Wear Items - 10/23/2018
... require periodic maintenance, and maintenance is generally not covered by this warranty. Parts and services that are considered maintenance include: Filters Coolants and Fluids Brake Pads Belts and Hoses Wiper Inserts Clutch Linings Limited...
Panel and Rust Through Repairs - 08/20/2018
... Scratches, dents, nicks, and other damage to body panels that eventually rust are not covered as part of these two types of corrosion warranty coverages. You’ll have to go back to the 2015 labor time guide for an explanation and guidance...
November 2018 Recall Update - 10/24/2018
... 18276: Reworked Power Steering Potential Missing Weld: Very few involved vehicles will require parts replacement as a result of the bulletin. Certain 2017 Chevrolet Camaro and 2018 Cadillac CTS vehicles may have a condition in which the power steering...
... of components at the time, or beyond the maintenance inspection period, is not covered as part of the New Vehicle Limited Warranty. The first maintenance inspection is typically at 7,500 miles. Filters – Filters are only covered if they became...
September 2017 Recall Update - 08/21/2017
... steering assistance. Dealers are to inspect the steering gear assembly to determine whether the part has gold-plated terminals. If the vehicle does not have gold-plated terminals, the dealer will replace it with a new assembly that is fitted with gold-plated...
Policy Evaluation Tool - 09/27/2017
... used correctly each time. PET must be used when initiating a policy claim. PET provides a participation price range, rather than a fixed amount, that allows the dealer the ability to adjust the final offer within the prescribed participation range. The...
August 2017 Recall Update - 07/25/2017
... bracket fastener torque. The nuts that attach the plastic ECM bracket to the left inner motor compartment may be under torqued. Technicians are to increase the torque to 22 Nm. The recall program is in effect until July 31, 2019, and affects approximately...
July 2017 Recall Update - 06/19/2017
... Balance Chain and Fuel Pump: The special coverage has been updated to include the addition of two part numbers-a new add condition in the warranty transaction information section to replace the fuel pump, and to update the service procedure. The bulletin...
Certified Elite - 02/17/2017
... warranty claim empowerment Direct access to TAC dedicated CES Team Warranty scrap part retention 72 hours following claim payment Ability to use iMR funds up to 100% for certain purchases/fees Ability to advertise Certified Elite Dealer recognition on...
Attaching A Document - 05/22/2017
... transactions that must be GM Authorized for WSC review must have the invoice from the original part installation, or purchase, attached. Transactions that include other labor hours requests exceeding 0.5 hours must be GM Authorized for WSC review, and...
April 2017 Recall Update - 03/21/2017
... Lamp Malfunction: The recall bulletin has been revised to provide an update to the Correction, Part Information, Service Procedure, and Warranty Transaction Information sections. The recall affects certain 2004-2012 Chevrolet Malibu, 2004-2007 Chevrolet...
Mail Out Review Trends - 04/17/2017
... The March edition of the Warranty News presented details on this review system for the service department. Dealers that receive a MOR will be asked to send in, on average, 10 job cards with supporting documentation. The job card selection is trend...
February 2022 Recall Update - 01/27/2022
... the front driver airbag module. For vehicles that may have had a suspect inflator installed as part of a service replacement of the front driver airbag module, dealers will remove the module, inspect the lot number on the inflator, and replace the suspect...
Warranty Analysis - 01/04/2022
... and Goodwill. Additionally, labor expenses are adjusted to National average labor rates and parts expenses are adjusted by removing mark-up. Data is analyzed in Comparative Analytics by looking at the warranty transactions processed by the entire...
A Warranty Administrators Day - 10/01/2021
... the previous day (e.g. job cards should be closed in service, processed through the accounting department, and forwarded to the warranty administrator for submission). Again, these tasks may occur slightly differently in your store depending on flow...
Components and Services with Limited Coverage - 12/29/2020
... for defects in material or workmanship up to 12 months. Replacement windshields must be a GM part. ...
June 2021 Recall Update - 05/26/2021
... N202311731 High Voltage Battery May Melt or Burn: 2019 model year vehicles that were originally part of recall N202311730 have been moved to the new recall, N202311731. The new recall provides dealers with final remedy information, which is currently...
May 2020 Recall Update - 04/29/2020
... information. Emission Recall N192273450 Incorrect Emissions EO Label on Performance Intake Part: Certain 2020 Chevrolet Colorado and GMC Canyon vehicles equipped with a 3.6L engine and Performance Intake are involved in the recall program. The...
Goodwill Tools - 05/29/2019
... your customer has had to bring their vehicle back for the third time because, previously, the part needed to repair their vehicle came boxed wrong and had to be reordered. They are also due for an oil change and tire rotation. You can use this labor...
The Fundamentals - 05/29/2019
... time or Straight Time. Technician comments are essential to identifying the correct causal part, which in turn, helps GM improve product quality. If your DMS has a limit on the number of characters entered in the 3 C’s, make sure critical data,...
June 2019 Recall Update - 05/29/2019
... The vehicles involved in the recall program were placed on stop delivery in February, 2019. Parts are now available for the 2017 Chevrolet Camaro vehicles. To date, parts are not yet available for 2016-17 Cadillac ATS, 2016-18 Cadillac CTS, or 2017 Chevrolet...
November 2019 Recall Update - 10/23/2019
... Satisfaction Recall N192264760: Water Leak at Driver Side C-Pillar: Only 695 vehicles are part of the recall population that addresses an off-location sealer bead at the driver’s side C-pillar. Dealers are instructed to apply a bead of seam sealer...
Service Agent Self-Review (SASR) - 05/22/2018
... Tips: Labor Operation Frequency Concern: review the cause of failure and the selected causal part, make sure that the correct labor operation was used, review 3 C’s – did the technician repair what the vehicle came in for? Excess Expense:...
Transportation Damage Notes - 03/26/2018
... to be performed within 3 business days from delivery to identify any concealed damage, incorrect part and/or invoice option, or option discrepancies. When the secondary inspection identifies concealed damage, complete a Letter of Notification (LON),...
Certified Elite - 01/22/2018
... 2019 calendar year. Program criteria and thresholds have been updated to align with the new Parts and Service Excellence (PASE) Program. GM continually monitors and adjusts the thresholds for Elite status so that dealer attainment continues to...
Maintenance, Adjustments, and Wear Items - 10/23/2018
... require periodic maintenance, and maintenance is generally not covered by this warranty. Parts and services that are considered maintenance include: Filters Coolants and Fluids Brake Pads Belts and Hoses Wiper Inserts Clutch Linings Limited...
Panel and Rust Through Repairs - 08/20/2018
... Scratches, dents, nicks, and other damage to body panels that eventually rust are not covered as part of these two types of corrosion warranty coverages. You’ll have to go back to the 2015 labor time guide for an explanation and guidance...
November 2018 Recall Update - 10/24/2018
... 18276: Reworked Power Steering Potential Missing Weld: Very few involved vehicles will require parts replacement as a result of the bulletin. Certain 2017 Chevrolet Camaro and 2018 Cadillac CTS vehicles may have a condition in which the power steering...
Out of Warranty - 11/21/2022
... was covered under warranty and it turns out it is not, it is too late to charge them for their participation if the PET determines they are responsible for part of the repair. Verifying warranty coverage is a must do for service advisors and will...
Reject of the Month - February 2023 - 01/24/2023
... listed on the job card was the recipient of the offer Checked the quantity and part numbers for the customer pay brake parts on the job card After validating the eligibility of the claim, and accuracy of the submission, the warranty administrator...
Customer Signatures and Acceptable Alternatives - 01/24/2023
... completed early bird envelope or drop-off form must be attached to the job card and retained as part of the vehicle history. While the fields listed above are required to be on the job card, it is not a requirement that every field be filled out by the...
Powertrain Contact Center - 02/28/2023
... powertrain inquiries Provide powertrain technical support Dealership locator for powertrain parts Process powertrain warranty transactions For warranty consideration on any replacement GM engine, transmission, transfer case, or GM Performance Parts...
Tips from a Mail Out Review - 08/22/2022
... July 1 revision of the P&P Manual. As a reminder: All diagnosis time must be prior to parts billed. Add On Repair – Once the service manager determines that an additional repair is necessary and approves adding the line to the job card,...
Goodwill Tools - 09/26/2022
... your customer has had to bring their vehicle back for the third time because, previously, the part needed to repair their vehicle came boxed wrong and had to be reordered. They are also due for an oil change and tire rotation. Use this labor operation...
Enhancements - 10/28/2022
... Agent Self Review (SASR) Transaction Report is now available in GWM. The report is a critical part of identifying claims that are driving numbers into a SASR Observation Period (it is no longer necessary to rely on the DVM to provide the reports). To...
October 2022 Recall Update - 09/26/2022
... to allow for the option of replacing the wiper transmission kit or module. A new labor code, part number, and procedure for installing the kits has been added. The special coverage bulletin involves certain 2010-17 Chevrolet Equinox and GMC Terrain vehicles. Customer...
Updates and Reminders - 09/26/2022
... used to verify that the VIN learned to the transmitter key fob matches the VIN of the vehicle as part of the diagnostic procedure. This will ensure that the key fob transmitter is not misdiagnosed because the transmitter is the wrong transmitter for...
December 2023 Recall Update - 11/29/2023
... year Cadillac LYRIQ and GMC Hummer EV vehicles. The customer letter has been updated as well as part ordering information. The recall affects certain 2023 Cadillac LYRIQ and 2022-23 GMC Hummer EV models. Safety Recall N232407300-01 Open Ground May Not...
Emissions Warranty Coverage - 09/25/2023
... Act. Components that are covered under the Federal Warranty are listed under the Emission Warranty Parts List found in the vehicle’s Limited Warranty and Owner Assistance Information Booklet, applicable to each make/model year vehicle. Covered...
Pre-Repair Authorization (PRA) - 04/23/2024
... process is not required when: Replacing a component due to transportation damage (ZTPT) or as part of an over-the-counter Parts Warranty (ZPTC). The component can be repaired via refinishing or replacing a sub-component (i.e., refinishing the wheel...
Sublet Repairs - 02/26/2024
... lower of the actual sublet invoice or dealer’s comparable allowance, calculated at dealer parts and labor rates and published GM labor time(s). Repairs may not exceed the dealer’s parts and labor rates. Additionally, any discounts or allowances...
GM Approvals - 03/23/2024
... dealer empowerment CPO restricted labor operations Warranty Block repairs Requests to use a non-GM part for any repair covered by GM Engine or transmission replaced for customer satisfaction where repair is less costly Requests for courtesy transportation...
Courtesy Transportation - 04/23/2024
... types. The program is not applicable to BrightDrop vehicles. Loaner (including 3rd party rental) vehicle insurance, fuel, taxes, levies, or any sort of vehicle licensing fee expenses are ineligible for reimbursement with the Courtesy Transportation...
Job Card Write-Up and Final Closeout - 05/23/2023
... where the customer is returning to finalize a repair started on a previous job card (e.g. part was ordered), a new job card should be opened that includes a reference to the previous job card number in the concern field. When servicing a customer’s...
OLH Self-Empowerment Levels - 02/28/2023
... advisors to ensure job cards are closed out as soon as the repair is completed. Job cards for parts ordered should also be closed when the vehicle has left the premises. A new job card is then opened when the vehicle returns for the repair. Any diagnostic...
March 2018 Recall Update - 02/20/2018
... on the SPS controller, continue with the programming event. Emission Recall 17337-02: Diesel Particulate Matter Sensor Diagnostic Fault: All phases have been released for this recall. Phase 1 includes certain 2017-2018 Chevrolet Silverado HD and...
Required Operating Procedures-Authorization Matrix - 05/22/2018
... on GlobalConnect. The following situations require DMA/DMC approval, including deviations from the participation range calculated by the Policy Evaluation Tool (PET), 4 or more days of car rental, customer reimbursements, vehicle payments, and incidental...
August 2018 Recall Update - 07/23/2018
... Camaro, Caprice, Colorado, Equinox, Impala, Traverse; GMC Acadia, Canyon, and Terrain vehicles are part of the special coverage population. Special Coverage 18127 Driver’s Front Seat Belt Anchor Pretensioner: The seat belt pretensioner may bend...
When the Tow Bill Exceeds the Limit - 01/03/2020
... customer towing needs, but it isn’t always a practical solution. Depending on what part of the country you are in, Roadside Assistance can be a quick and efficient way to get your customer’s vehicle towed to you, but it can also be a lengthy...
April 2020 Recall Update - 03/27/2020
... Recall N192273510-02 Loose Alternator Cable: The recall has been revised to update the parts, warranty, and service procedure sections of the bulletin. The update includes replacement of the starter solenoid cable for vehicles that fail the initial inspection....
Empowerment - 06/23/2020
... to transaction submission. In the case of service agent authorization for Net Ceiling Exceeded, Part Ceiling Exceeded, Odometer Discrepancy/Rollback and Repeat Repair authorization is required either prior to transaction submission or at the time of...
Goodwill Tools to Increase Customer Satisfaction - 08/25/2020
... your customer has had to bring their vehicle back for the third time because, previously, the part needed to repair their vehicle came boxed wrong and had to be reordered. They are also due for an oil change and tire rotation. Use this labor operation...
Starting Out as a New Warranty Administrator - 09/22/2020
... the previous day (e.g. job cards should be closed in service, processed through the accounting department, and forwarded to the warranty administrator for submission). Again, these tasks may occur slightly differently in your store depending on flow...
... was covered under warranty and it turns out it is not, it is too late to charge them for their participation if the PET determines they are responsible for part of the repair. Verifying warranty coverage is a must do for service advisors and will...
Reject of the Month - February 2023 - 01/24/2023
... listed on the job card was the recipient of the offer Checked the quantity and part numbers for the customer pay brake parts on the job card After validating the eligibility of the claim, and accuracy of the submission, the warranty administrator...
Customer Signatures and Acceptable Alternatives - 01/24/2023
... completed early bird envelope or drop-off form must be attached to the job card and retained as part of the vehicle history. While the fields listed above are required to be on the job card, it is not a requirement that every field be filled out by the...
Powertrain Contact Center - 02/28/2023
... powertrain inquiries Provide powertrain technical support Dealership locator for powertrain parts Process powertrain warranty transactions For warranty consideration on any replacement GM engine, transmission, transfer case, or GM Performance Parts...
Tips from a Mail Out Review - 08/22/2022
... July 1 revision of the P&P Manual. As a reminder: All diagnosis time must be prior to parts billed. Add On Repair – Once the service manager determines that an additional repair is necessary and approves adding the line to the job card,...
Goodwill Tools - 09/26/2022
... your customer has had to bring their vehicle back for the third time because, previously, the part needed to repair their vehicle came boxed wrong and had to be reordered. They are also due for an oil change and tire rotation. Use this labor operation...
Enhancements - 10/28/2022
... Agent Self Review (SASR) Transaction Report is now available in GWM. The report is a critical part of identifying claims that are driving numbers into a SASR Observation Period (it is no longer necessary to rely on the DVM to provide the reports). To...
October 2022 Recall Update - 09/26/2022
... to allow for the option of replacing the wiper transmission kit or module. A new labor code, part number, and procedure for installing the kits has been added. The special coverage bulletin involves certain 2010-17 Chevrolet Equinox and GMC Terrain vehicles. Customer...
Updates and Reminders - 09/26/2022
... used to verify that the VIN learned to the transmitter key fob matches the VIN of the vehicle as part of the diagnostic procedure. This will ensure that the key fob transmitter is not misdiagnosed because the transmitter is the wrong transmitter for...
December 2023 Recall Update - 11/29/2023
... year Cadillac LYRIQ and GMC Hummer EV vehicles. The customer letter has been updated as well as part ordering information. The recall affects certain 2023 Cadillac LYRIQ and 2022-23 GMC Hummer EV models. Safety Recall N232407300-01 Open Ground May Not...
Emissions Warranty Coverage - 09/25/2023
... Act. Components that are covered under the Federal Warranty are listed under the Emission Warranty Parts List found in the vehicle’s Limited Warranty and Owner Assistance Information Booklet, applicable to each make/model year vehicle. Covered...
Pre-Repair Authorization (PRA) - 04/23/2024
... process is not required when: Replacing a component due to transportation damage (ZTPT) or as part of an over-the-counter Parts Warranty (ZPTC). The component can be repaired via refinishing or replacing a sub-component (i.e., refinishing the wheel...
Sublet Repairs - 02/26/2024
... lower of the actual sublet invoice or dealer’s comparable allowance, calculated at dealer parts and labor rates and published GM labor time(s). Repairs may not exceed the dealer’s parts and labor rates. Additionally, any discounts or allowances...
GM Approvals - 03/23/2024
... dealer empowerment CPO restricted labor operations Warranty Block repairs Requests to use a non-GM part for any repair covered by GM Engine or transmission replaced for customer satisfaction where repair is less costly Requests for courtesy transportation...
Courtesy Transportation - 04/23/2024
... types. The program is not applicable to BrightDrop vehicles. Loaner (including 3rd party rental) vehicle insurance, fuel, taxes, levies, or any sort of vehicle licensing fee expenses are ineligible for reimbursement with the Courtesy Transportation...
Job Card Write-Up and Final Closeout - 05/23/2023
... where the customer is returning to finalize a repair started on a previous job card (e.g. part was ordered), a new job card should be opened that includes a reference to the previous job card number in the concern field. When servicing a customer’s...
OLH Self-Empowerment Levels - 02/28/2023
... advisors to ensure job cards are closed out as soon as the repair is completed. Job cards for parts ordered should also be closed when the vehicle has left the premises. A new job card is then opened when the vehicle returns for the repair. Any diagnostic...
March 2018 Recall Update - 02/20/2018
... on the SPS controller, continue with the programming event. Emission Recall 17337-02: Diesel Particulate Matter Sensor Diagnostic Fault: All phases have been released for this recall. Phase 1 includes certain 2017-2018 Chevrolet Silverado HD and...
Required Operating Procedures-Authorization Matrix - 05/22/2018
... on GlobalConnect. The following situations require DMA/DMC approval, including deviations from the participation range calculated by the Policy Evaluation Tool (PET), 4 or more days of car rental, customer reimbursements, vehicle payments, and incidental...
August 2018 Recall Update - 07/23/2018
... Camaro, Caprice, Colorado, Equinox, Impala, Traverse; GMC Acadia, Canyon, and Terrain vehicles are part of the special coverage population. Special Coverage 18127 Driver’s Front Seat Belt Anchor Pretensioner: The seat belt pretensioner may bend...
When the Tow Bill Exceeds the Limit - 01/03/2020
... customer towing needs, but it isn’t always a practical solution. Depending on what part of the country you are in, Roadside Assistance can be a quick and efficient way to get your customer’s vehicle towed to you, but it can also be a lengthy...
April 2020 Recall Update - 03/27/2020
... Recall N192273510-02 Loose Alternator Cable: The recall has been revised to update the parts, warranty, and service procedure sections of the bulletin. The update includes replacement of the starter solenoid cable for vehicles that fail the initial inspection....
Empowerment - 06/23/2020
... to transaction submission. In the case of service agent authorization for Net Ceiling Exceeded, Part Ceiling Exceeded, Odometer Discrepancy/Rollback and Repeat Repair authorization is required either prior to transaction submission or at the time of...
Goodwill Tools to Increase Customer Satisfaction - 08/25/2020
... your customer has had to bring their vehicle back for the third time because, previously, the part needed to repair their vehicle came boxed wrong and had to be reordered. They are also due for an oil change and tire rotation. Use this labor operation...
Starting Out as a New Warranty Administrator - 09/22/2020
... the previous day (e.g. job cards should be closed in service, processed through the accounting department, and forwarded to the warranty administrator for submission). Again, these tasks may occur slightly differently in your store depending on flow...
July 2021 Recall Update - 06/29/2021
... Front Passenger Air Bag Takata Inflator PG6: The recall bulletin has been revised to update the Parts, Warranty, and Service Procedure. New labor codes are available for LD and HD vehicles as well as a new part number for the HD pickup front passenger...
Emissions - 05/22/2017
... and trucks with Light or Medium Duty Emissions is 3/50,000 (Duramax Diesel coverage is 5/50,000). Partial Zero Emissions Vehicle coverage for vehicles registered in PZEV states receive the following coverage: 15/150,000 Emission Related Components 10/150,000...
June 2017 Recall Update - 05/22/2017
... and 6 months or 120,000 miles. Customer Satisfaction Program 16147-01: CHMSL Water Leak: The part information section, correction statement, and information regarding the training video has been updated to remove the steps that pertain to the use...
January 2017 Recall Update - 12/21/2016
... Indicated for Trunk Release Fuse: The recall bulletin has been updated to reflect changes to the Parts and Service Procedure sections, and to reduce the vehicle population. Certain 2016 Chevrolet Impala vehicles equipped with a remote trunk release and...
The Warranty Shop Copy - 01/23/2017
... specifications Peel and stick flag sheets Sublet invoices Technical Assistance forms Parts expediting invoices Original customer reimbursement receipts Service history, including IVH or Consultant Dashboard printout GM issued authorizations Warranty...
Maintenance Plans - 09/27/2017
... Customers should be informed that the services provided with their plan are to be performed at a participating service agent and must be the same franchise in which the plan is named. In other words, a GMC customer must have their maintenance performed...
Components and Systems - 01/06/2010
... through hands-on experience at the dealership. Understanding the failure, affected components, parts and repair procedures is crucial to accurately validating a warranty repair, choosing the correct labor operation and appropriate add times.Utilizing...
... Front Passenger Air Bag Takata Inflator PG6: The recall bulletin has been revised to update the Parts, Warranty, and Service Procedure. New labor codes are available for LD and HD vehicles as well as a new part number for the HD pickup front passenger...
Emissions - 05/22/2017
... and trucks with Light or Medium Duty Emissions is 3/50,000 (Duramax Diesel coverage is 5/50,000). Partial Zero Emissions Vehicle coverage for vehicles registered in PZEV states receive the following coverage: 15/150,000 Emission Related Components 10/150,000...
June 2017 Recall Update - 05/22/2017
... and 6 months or 120,000 miles. Customer Satisfaction Program 16147-01: CHMSL Water Leak: The part information section, correction statement, and information regarding the training video has been updated to remove the steps that pertain to the use...
January 2017 Recall Update - 12/21/2016
... Indicated for Trunk Release Fuse: The recall bulletin has been updated to reflect changes to the Parts and Service Procedure sections, and to reduce the vehicle population. Certain 2016 Chevrolet Impala vehicles equipped with a remote trunk release and...
The Warranty Shop Copy - 01/23/2017
... specifications Peel and stick flag sheets Sublet invoices Technical Assistance forms Parts expediting invoices Original customer reimbursement receipts Service history, including IVH or Consultant Dashboard printout GM issued authorizations Warranty...
Maintenance Plans - 09/27/2017
... Customers should be informed that the services provided with their plan are to be performed at a participating service agent and must be the same franchise in which the plan is named. In other words, a GMC customer must have their maintenance performed...
Components and Systems - 01/06/2010
... through hands-on experience at the dealership. Understanding the failure, affected components, parts and repair procedures is crucial to accurately validating a warranty repair, choosing the correct labor operation and appropriate add times.Utilizing...
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Re: CUST SUPPLIED PART ON WARR CLAIM ?? - 09/18/2008
If the part was available you should have replace the part, claimed part and labor on warranty claim and left the customer responsible for returning there own part. If the part was not available, you could put the part amount in net and claim labor,...
REJECT FOR PART NOT COMPATIBLE, BUT OPCODE IS FIRST IN PART GROUP TO LABOR OP GUIDE - 03/23/2012
I HAD A CLAIM REJECT FOR PART NOT COMPATIBLE TO LABOR OP. SO I LOOK IN MY TRUSTY PART GROUP TO LABOR OP GUIDE AND IT IS THE FIRST SELECTION FOR THAT PART GROUP. THE OTHERS ARE NOT FOR THAT VEH. THE LABOR OP IS C2860 AND PART NUMBER 20864151 PART GROUP...
Part return request, however part was on the wrong line - 02/15/2013
I received a parts return request, however I noticed that the part was on the incorrect line. I corrected both of the lines with the correct parts. I called the WPC and the person who answered told me that the request should disappear the next day....
Re: Part return request, however part was on the wrong line - 02/27/2013
... my experience they are overwhelmed with the tasks that they have and the tsb ( 99-00-89-019H) on parts return requests tells us to fill out the waiver and send it to our DMA. If a request goes beyond the red and is debited back the DMA has to go to his...
UNCOVERED PART CAUSING FAILURE OF COVERED PART - 10/18/2016
I'm pretty sure I've seen a bulletin that addresses a bunch of concerns with covered and uncovered part failure scenarios but I can't put my fingers on it. Does anybody know of this bulletin or where the info is in the P&P or Warranty Manuals...
Part Warrant with a Non GM part - 05/10/2018
I have a vehicle that has been in and the coolant air bleed pipe replaced, vehicle is back in with a leak, this time it is the o-ring. (non- GM part) can this be claied as a part warranty?
Dealer installed part warranty - 08/28/2019
The person I normally ask if off today...I have a rejected claim and upon research, it is a 'dealer installed' part warranty. The removed part and the newly installed part are not the same part #? Is that still OK for a part warranty? Or are...
Choosing the correct Labor Operation Code? - 02/21/2017
... still confusing to me. I was just reading the Global Warranty User's Manual and am in 3.4.6 Parts section. It says,h. Causal Part NumberIf one of the parts used in the repair and submitted on the transaction is not identified as the causal...
What Would You Do - 11/19 - 10/23/2019
The following OTC part warranty issue was presented on the forum. For those members that are not active in the online community, you may also find yourself intrigued by this scenario.A GM dealer sold an OEM part to an independent service repair facility....
Over the counter defective part return without replacement - 10/10/2019
I have a situation where an over the counter part was sold to and installed by a third party independant garage. The vehicle had an issue after repair and was out of town. The owner had the vehicle repaired out of town with same part...
Forum - 10/28/2020
You must use the 88865245 part#, the warranty system does not recognize the Delco part number.
What Would You Do - 01/21 - 12/29/2020
... to be originating from the power steering gear housing. Since the component was within the part warranty time limit, the component was replaced and a ZPTI transaction submitted for warranty reimbursement. Due to the transaction expense, the...
Forum - 04/27/2022
I just tried doing a manual entry in Edge, you can type in the causal part field and you can do it with one part, but if you clear the causal part field and type in a part number you still cannot add another part and if you hit the radio button for causal...
Forum - 02/09/2018
I have been given the runaround before. But earlier this week I had a claim with a part incompatibility issue, and my WSC rep informed me that if I get that error with only one part on the ticket, to deselect the part as the causal part and enter a causal...
Re: LEAK TESTING - 02/20/2008
THE PART# FOR DYE WONT REJECT FOR PART# NOT APPLICABLE TO LABOR OP ???
Re: 04-06-03-013A CLARIFICATION - 03/17/2008
Rhonda, I've been told that you don't claim the "deepest" failed part or even the most expensive failed part on the line. If a $10 part took out a $250 part you have to claim the $10 part so GM knows what the real failed part was. The $250 part didn't...
GCUS-9-15478 Electronic Exchange Program effective 01/01/2024 - 12/24/2023
The parts department now orders and pays for the part. Which means a P.O. will be issued for the invoice. Do I submit this invoice price in NIA adm allowance field? The bulletin also states the part number is submitted. Is that for the causal...
Extensive Diagnosis-Part Ordered - 10/31/2023
... on the 2nd one. Or would you just wait and claim all of the diag time and repairs when the failed part is replaced on the 2nd RO?...
Incompatible part - 11/01/2023
... is no service management authorization code or approval required for an incompatible part reject. But an incompatible part is often an excessive part and authorization code P is required, along with service management signature, date, time, and...
Bulletin 16-NA-102 for part warranty - 11/02/2023
HiVehicle had the fuel system replaced under customer pay in 2022. Repair would be under a parts warranty. Just wondering if any one has used the bulletin labor op for a parts warranty? I am thinking to use the fuel injection pump LOP as that was the...
Part warranty off of a c/p line - 05/10/2023
So had a part warranty from an install off of the customer pay line. To me that is an add line, no ifs ands or buts... Seems a WSC person (we are in transion to a new one it seems) sent my claim back stating I need to "uncheck" the add line box...
Non GM part number - 05/18/2023
Is anyone else running into rejected due to non gm part number? I have gotten this response several times and I then confirmed with the parts department that the number in question is a GM number.
WARRANTY REPLACEMENT PART FAILED AFTER BUMPER-TO BUMPER EXPIRED - 05/25/2023
... they should be customer pay. The argument is that they should be claimed as a service installed part failure. Correct me if I am wrong, but the injectors that were replaced would have been covered for the remaining bumper -to-bumper, not 2yr, 24000 mile...
Part expediting on a recall - 07/19/2023
I...
Part warranty on older model vehicle - 01/28/2022
I have a several part warranty claims on a crate engine installed in a 1973 Chevy Caprice , Distributer and some leaking gaskets, how in the world do I find labor ops to use?
If the part was available you should have replace the part, claimed part and labor on warranty claim and left the customer responsible for returning there own part. If the part was not available, you could put the part amount in net and claim labor,...
REJECT FOR PART NOT COMPATIBLE, BUT OPCODE IS FIRST IN PART GROUP TO LABOR OP GUIDE - 03/23/2012
I HAD A CLAIM REJECT FOR PART NOT COMPATIBLE TO LABOR OP. SO I LOOK IN MY TRUSTY PART GROUP TO LABOR OP GUIDE AND IT IS THE FIRST SELECTION FOR THAT PART GROUP. THE OTHERS ARE NOT FOR THAT VEH. THE LABOR OP IS C2860 AND PART NUMBER 20864151 PART GROUP...
Part return request, however part was on the wrong line - 02/15/2013
I received a parts return request, however I noticed that the part was on the incorrect line. I corrected both of the lines with the correct parts. I called the WPC and the person who answered told me that the request should disappear the next day....
Re: Part return request, however part was on the wrong line - 02/27/2013
... my experience they are overwhelmed with the tasks that they have and the tsb ( 99-00-89-019H) on parts return requests tells us to fill out the waiver and send it to our DMA. If a request goes beyond the red and is debited back the DMA has to go to his...
UNCOVERED PART CAUSING FAILURE OF COVERED PART - 10/18/2016
I'm pretty sure I've seen a bulletin that addresses a bunch of concerns with covered and uncovered part failure scenarios but I can't put my fingers on it. Does anybody know of this bulletin or where the info is in the P&P or Warranty Manuals...
Part Warrant with a Non GM part - 05/10/2018
I have a vehicle that has been in and the coolant air bleed pipe replaced, vehicle is back in with a leak, this time it is the o-ring. (non- GM part) can this be claied as a part warranty?
Dealer installed part warranty - 08/28/2019
The person I normally ask if off today...I have a rejected claim and upon research, it is a 'dealer installed' part warranty. The removed part and the newly installed part are not the same part #? Is that still OK for a part warranty? Or are...
Choosing the correct Labor Operation Code? - 02/21/2017
... still confusing to me. I was just reading the Global Warranty User's Manual and am in 3.4.6 Parts section. It says,h. Causal Part NumberIf one of the parts used in the repair and submitted on the transaction is not identified as the causal...
What Would You Do - 11/19 - 10/23/2019
The following OTC part warranty issue was presented on the forum. For those members that are not active in the online community, you may also find yourself intrigued by this scenario.A GM dealer sold an OEM part to an independent service repair facility....
Over the counter defective part return without replacement - 10/10/2019
I have a situation where an over the counter part was sold to and installed by a third party independant garage. The vehicle had an issue after repair and was out of town. The owner had the vehicle repaired out of town with same part...
Forum - 10/28/2020
You must use the 88865245 part#, the warranty system does not recognize the Delco part number.
What Would You Do - 01/21 - 12/29/2020
... to be originating from the power steering gear housing. Since the component was within the part warranty time limit, the component was replaced and a ZPTI transaction submitted for warranty reimbursement. Due to the transaction expense, the...
Forum - 04/27/2022
I just tried doing a manual entry in Edge, you can type in the causal part field and you can do it with one part, but if you clear the causal part field and type in a part number you still cannot add another part and if you hit the radio button for causal...
Forum - 02/09/2018
I have been given the runaround before. But earlier this week I had a claim with a part incompatibility issue, and my WSC rep informed me that if I get that error with only one part on the ticket, to deselect the part as the causal part and enter a causal...
Re: LEAK TESTING - 02/20/2008
THE PART# FOR DYE WONT REJECT FOR PART# NOT APPLICABLE TO LABOR OP ???
Re: 04-06-03-013A CLARIFICATION - 03/17/2008
Rhonda, I've been told that you don't claim the "deepest" failed part or even the most expensive failed part on the line. If a $10 part took out a $250 part you have to claim the $10 part so GM knows what the real failed part was. The $250 part didn't...
GCUS-9-15478 Electronic Exchange Program effective 01/01/2024 - 12/24/2023
The parts department now orders and pays for the part. Which means a P.O. will be issued for the invoice. Do I submit this invoice price in NIA adm allowance field? The bulletin also states the part number is submitted. Is that for the causal...
Extensive Diagnosis-Part Ordered - 10/31/2023
... on the 2nd one. Or would you just wait and claim all of the diag time and repairs when the failed part is replaced on the 2nd RO?...
Incompatible part - 11/01/2023
... is no service management authorization code or approval required for an incompatible part reject. But an incompatible part is often an excessive part and authorization code P is required, along with service management signature, date, time, and...
Bulletin 16-NA-102 for part warranty - 11/02/2023
HiVehicle had the fuel system replaced under customer pay in 2022. Repair would be under a parts warranty. Just wondering if any one has used the bulletin labor op for a parts warranty? I am thinking to use the fuel injection pump LOP as that was the...
Part warranty off of a c/p line - 05/10/2023
So had a part warranty from an install off of the customer pay line. To me that is an add line, no ifs ands or buts... Seems a WSC person (we are in transion to a new one it seems) sent my claim back stating I need to "uncheck" the add line box...
Non GM part number - 05/18/2023
Is anyone else running into rejected due to non gm part number? I have gotten this response several times and I then confirmed with the parts department that the number in question is a GM number.
WARRANTY REPLACEMENT PART FAILED AFTER BUMPER-TO BUMPER EXPIRED - 05/25/2023
... they should be customer pay. The argument is that they should be claimed as a service installed part failure. Correct me if I am wrong, but the injectors that were replaced would have been covered for the remaining bumper -to-bumper, not 2yr, 24000 mile...
Part expediting on a recall - 07/19/2023
I...
Part warranty on older model vehicle - 01/28/2022
I have a several part warranty claims on a crate engine installed in a 1973 Chevy Caprice , Distributer and some leaking gaskets, how in the world do I find labor ops to use?
PART WARRANTY - 02/24/2022
IF YOU ARE SUBMITTING A PART WARRANTY FOR THE SECOND TIME, IS LABOR PAID, OR IS THE CUSTOMER RESPONSIBLE FOR THE LABORFormat: Other
PART WARRANTY - 02/24/2022
IF YOU ARE SUBMITTING A PART WARRANTY FOR THE SECOND TIME, IS LABOR PAID, OR IS THE CUSTOMER RESPONSIBLE FOR THE LABORFormat: Other
CPO part warranty - 06/10/2022
Since CPO is supposed to be an extension of the NVLW,,,does that then mean by extension that parts replaced under CPO carry the extended 12mth/unlimited miles parts warranty for parts replaced? all the reference material i can see kinda scoots around...
part cover under the bumper to bumper warranty - 07/29/2021
Customer got stranded to vehicle for repaiers in a shop paid for repiears whats remreimbursed
Part Warranty - Rotors - 09/21/2021
... the technician recommends machining the rotors. Is the machining covered under the consumer parts warranty? There aren't any parts being replaced, and the rotors are within the thickness parameters of not needing replacement...
Engine Part Warranty on 2003 GMC Safari - 09/22/2021
My tech performed an engine replacement on a 2003 GMC Safari under part warranty. The problem is there is not a labor op for that specific repair on that specific vehicle. I'm new to this dealership but in the past I have always found the...
Same visit part warranty - 09/23/2021
... would still not start. We tested that battery with gr* and it failed the testing so we part warrantied the battery and put a second battery in. The vehicle never left the tech's stall. When submitting that everything would go under...
Part Failures during the Same Repair Visit? - 09/30/2021
Per pg 19 of Global Warranty Manual - If a repair of the same item is needed again as a result of a failure of a part upon installation, the additional part is included in the same warranty transaction line. Example: An ECM will not reprogram and...
What Would You Do - 09/21 - 08/30/2021
A vehicle was brought in to the service department for a warranty service repair. The technician diagnosed and determined the cause of failure. Since the parts department did not carry the part, and it was not available locally, the part was ordered.Once...
ATF- Part # 88862155 - 10/08/2020
HiMy parts department is telling me that they are being billed a higher amount for this part #88862155 which is resulting in a higher price they are billing it out for on the ro to what I am being paid on the warranty claim. Is anyone else having this...
One part, twp labor ops - 07/29/2020
... needed to be replaced due to the pivots being frozen. So, I have one concern for both sides, one part that fixes both sides, and two labor operation codes, one for the left and one for the right....
Part Warranty - 09/18/2020
W...
Parts amount excessive when there's only one part? - 08/23/2019
Hey,Does anyone know what's up when you get a 072 rejection when there's only one part billed? I know we can self auth. I just don't understand why it's needed. We used the labor operation give in the Job Aid. I asked the DBC and...
Rental & Part documentation - 02/27/2019
HiWe have a couple of vehicles where the customers were put in a rental due to having to order parts and it took some time to get the parts. What documentation are you attaching to the claim for back up? Is the parts department providing you with some...
PART WARRANTY ON 2002 S10 BLAZER - 03/13/2019
We are having trouble finding a labor code for a power steering hose that is covered under the parts warranty for a 2002 S10 Blazer. GM Warranty Job Aids are not available for any year for a S10 Blazer.Any ideas?
Part Warranty - 03/25/2019
Good Morning, Please advise on this issue. I have Job Card for Part Warranty -ZPTI . Example: Original Job Card Date In 03/05/2018 and Closed Date 03/23/2018. Now this same vehicle has a Part Warranty issue. The Part Warranty open...
Policy on an over the counter part - 05/20/2019
I received a claim where the service manager has agreed to policy and extend the warranty on an over the counter part. The customer has paid for the labor but the part was put under warranty. I have never done this before. Can I claim an OTC part...
ZSET/INOP Part warranty? - 07/10/2019
... criteria not compatible' and 'not allowed to submit product line 32'... What is the process for part warranties on this? ...
NON GM PART - 07/11/2018
I HAVE A CLAIM THAT REQUIRES AC SYSTEM TO BE FLUSHED DUE TO AC COMRESSSOR COMING APART AND METAL THROUGHOUT SYSTEM. THERE IS NOT A GM PART NUMBER FOR THE AC FLUSH. MY REP AT CHEVROLET SAYS IT HAS TO BE PUT IN PARTS AND LIST AS "NON GM PART". ...
Not Allowed to Submit Part Product Line... - 07/25/2018
... 4wd. Upon trying to submit, I was met with reject code 51: "Service Agent is not allowed to submit part product line 32." So I double checked in the Service Agent Profile on GWM and see that line 32 is for accessories. I guess my question is, since it...
Flush code on an over-the-counter part warranty? - 08/22/2018
I have a part warranty on a torque converter that was purchased over-the-counter, as well as warrantied over-the-counter. I am trying to submit and it is asking for a flush code. What am I forgetting?
PART # 23332916, SUNROOF LACE REPAIR - 08/17/2018
My tech performed a repair on a 2018 malibu for a Sunroof Opening Trim Finish Lace Replacement. The labor for this is ST and has been for the last fews years. I asked my service manger what he thought I should do for the tech labor and he wasn't sure. ...
Over the Counter Part Warranty Documentation - 11/20/2018
Hi,Can someone please tell me how their dealership does over the counter part warranties as far as documentation is concerned? Is it just stating that customer states problem with part and gave customer replacement part? Without installing...
Forum - 09/21/2007
If you have access to it, you could also look in GM Dealerworld under GM EPIC - Part Availiblity or Part/X-REF info and type the part number in and look at GM description. Sometimes the part discription on the RO will not match the part description in...
Over the counter part warranty - 11/28/2007
question.parts has over the counter part warranty for 2 steering gears.first two defective.third one ok.would the correct way to claim for this be to add both to one repair order and h-route with comments?
IF YOU ARE SUBMITTING A PART WARRANTY FOR THE SECOND TIME, IS LABOR PAID, OR IS THE CUSTOMER RESPONSIBLE FOR THE LABORFormat: Other
PART WARRANTY - 02/24/2022
IF YOU ARE SUBMITTING A PART WARRANTY FOR THE SECOND TIME, IS LABOR PAID, OR IS THE CUSTOMER RESPONSIBLE FOR THE LABORFormat: Other
CPO part warranty - 06/10/2022
Since CPO is supposed to be an extension of the NVLW,,,does that then mean by extension that parts replaced under CPO carry the extended 12mth/unlimited miles parts warranty for parts replaced? all the reference material i can see kinda scoots around...
part cover under the bumper to bumper warranty - 07/29/2021
Customer got stranded to vehicle for repaiers in a shop paid for repiears whats remreimbursed
Part Warranty - Rotors - 09/21/2021
... the technician recommends machining the rotors. Is the machining covered under the consumer parts warranty? There aren't any parts being replaced, and the rotors are within the thickness parameters of not needing replacement...
Engine Part Warranty on 2003 GMC Safari - 09/22/2021
My tech performed an engine replacement on a 2003 GMC Safari under part warranty. The problem is there is not a labor op for that specific repair on that specific vehicle. I'm new to this dealership but in the past I have always found the...
Same visit part warranty - 09/23/2021
... would still not start. We tested that battery with gr* and it failed the testing so we part warrantied the battery and put a second battery in. The vehicle never left the tech's stall. When submitting that everything would go under...
Part Failures during the Same Repair Visit? - 09/30/2021
Per pg 19 of Global Warranty Manual - If a repair of the same item is needed again as a result of a failure of a part upon installation, the additional part is included in the same warranty transaction line. Example: An ECM will not reprogram and...
What Would You Do - 09/21 - 08/30/2021
A vehicle was brought in to the service department for a warranty service repair. The technician diagnosed and determined the cause of failure. Since the parts department did not carry the part, and it was not available locally, the part was ordered.Once...
ATF- Part # 88862155 - 10/08/2020
HiMy parts department is telling me that they are being billed a higher amount for this part #88862155 which is resulting in a higher price they are billing it out for on the ro to what I am being paid on the warranty claim. Is anyone else having this...
One part, twp labor ops - 07/29/2020
... needed to be replaced due to the pivots being frozen. So, I have one concern for both sides, one part that fixes both sides, and two labor operation codes, one for the left and one for the right....
Part Warranty - 09/18/2020
W...
Parts amount excessive when there's only one part? - 08/23/2019
Hey,Does anyone know what's up when you get a 072 rejection when there's only one part billed? I know we can self auth. I just don't understand why it's needed. We used the labor operation give in the Job Aid. I asked the DBC and...
Rental & Part documentation - 02/27/2019
HiWe have a couple of vehicles where the customers were put in a rental due to having to order parts and it took some time to get the parts. What documentation are you attaching to the claim for back up? Is the parts department providing you with some...
PART WARRANTY ON 2002 S10 BLAZER - 03/13/2019
We are having trouble finding a labor code for a power steering hose that is covered under the parts warranty for a 2002 S10 Blazer. GM Warranty Job Aids are not available for any year for a S10 Blazer.Any ideas?
Part Warranty - 03/25/2019
Good Morning, Please advise on this issue. I have Job Card for Part Warranty -ZPTI . Example: Original Job Card Date In 03/05/2018 and Closed Date 03/23/2018. Now this same vehicle has a Part Warranty issue. The Part Warranty open...
Policy on an over the counter part - 05/20/2019
I received a claim where the service manager has agreed to policy and extend the warranty on an over the counter part. The customer has paid for the labor but the part was put under warranty. I have never done this before. Can I claim an OTC part...
ZSET/INOP Part warranty? - 07/10/2019
... criteria not compatible' and 'not allowed to submit product line 32'... What is the process for part warranties on this? ...
NON GM PART - 07/11/2018
I HAVE A CLAIM THAT REQUIRES AC SYSTEM TO BE FLUSHED DUE TO AC COMRESSSOR COMING APART AND METAL THROUGHOUT SYSTEM. THERE IS NOT A GM PART NUMBER FOR THE AC FLUSH. MY REP AT CHEVROLET SAYS IT HAS TO BE PUT IN PARTS AND LIST AS "NON GM PART". ...
Not Allowed to Submit Part Product Line... - 07/25/2018
... 4wd. Upon trying to submit, I was met with reject code 51: "Service Agent is not allowed to submit part product line 32." So I double checked in the Service Agent Profile on GWM and see that line 32 is for accessories. I guess my question is, since it...
Flush code on an over-the-counter part warranty? - 08/22/2018
I have a part warranty on a torque converter that was purchased over-the-counter, as well as warrantied over-the-counter. I am trying to submit and it is asking for a flush code. What am I forgetting?
PART # 23332916, SUNROOF LACE REPAIR - 08/17/2018
My tech performed a repair on a 2018 malibu for a Sunroof Opening Trim Finish Lace Replacement. The labor for this is ST and has been for the last fews years. I asked my service manger what he thought I should do for the tech labor and he wasn't sure. ...
Over the Counter Part Warranty Documentation - 11/20/2018
Hi,Can someone please tell me how their dealership does over the counter part warranties as far as documentation is concerned? Is it just stating that customer states problem with part and gave customer replacement part? Without installing...
Forum - 09/21/2007
If you have access to it, you could also look in GM Dealerworld under GM EPIC - Part Availiblity or Part/X-REF info and type the part number in and look at GM description. Sometimes the part discription on the RO will not match the part description in...
Over the counter part warranty - 11/28/2007
question.parts has over the counter part warranty for 2 steering gears.first two defective.third one ok.would the correct way to claim for this be to add both to one repair order and h-route with comments?
Part Number List - 04/16/2008
Could someone tell me a source to find GM part numbers for fluids, freon and etc to use with claims.
Re: Part Number List - 04/16/2008
Alot of times parts such as fluids, etc. that are used do not have a 'valid' number to use in the claim line for warranty. When this happens, the total amount for those parts go in net amount. If a bulletin, recall, special policy are referenced, alot...
Part #'s do not meet GM's Requirements - 04/30/2008
I verified the RO has the part numbers and correct quantities listed in my bulletin (#07-04-20-001A)but get the message "Part #'s do not meet GM's Requirements" and then askes for some input. What is this about? Is it a price issue? How would I kn...
Re: Part #'s do not meet GM's Requirements - 04/30/2008
Craig - all of the parts you have listed on your RO "are" listed as GM part #'s ?? & you "should not" have the cleaner billed out, do you ??? Is this a new claim or a reject ??
Re: Part #'s do not meet GM's Requirements - 04/30/2008
Never mind. Thanks anyways. As soon as I posted this I found out our parts guy did some tricky stuff to sell a foot of hose instead of the whole roll. Fixed now.
Re: PART NUMBER 19177885 - 02/05/2008
POSSIBLY K7396?
PART NUMBER 19177885 - 01/30/2008
I AM HAVING TROUBLE FINDING A LABOR OPERATION FOR PART NUMBER 19177885. IT IS FOR VIN 2CNDL23F366070558. THE REAR DRUM/CLUTCH ASSEMBLY IN THE REAR AXLE FAILED. SEARCHING BY PART GROUP NUMBER LEADS ME TO F2057 WHICH IS NOT A GOOD LABOR OP FOR THIS VEH...
Re: PART NUMBER 19177885 - 01/30/2008
Try F2240 1.7 hrs. This is the closest I could find in SI of dealerworld.
Re: PART NUMBER 19177885 - 01/30/2008
You might try F2240, Clutch Plates, and H route as closest-to-op?
GM/Isuzu part number issue - 12/17/2007
... have to be submitted on the Isuzu site. The page is populated as you enter info. My problem is part numbers that don't work. I have only got GM part numbers with no cross-reference to Isuzu's. Our parts dept. can only order parts using the GM part number...
NON LISTING IN THE PART-LABOR OP GROUP GUIDE - 12/31/2007
2008 CADILLAC CTS (VIN #1G6DF577680129357) WE REPLACED PT#25783500 SWITCH , BUT ALSO REPLACED PT#25856534 BLOCK HAVING TROUBLE LOCATING AN OP CODE, ANY SUGGESTIONS ON WHAT ELSE THIS MAY BE CALLED ??
Re: NON LISTING IN THE PART-LABOR OP GROUP GUIDE - 01/02/2008
I would have go at "wiring and connectors" for the area that is affected. I don't believe there is a labor op for the block, other than fuse block. Brian
Part Group to Labor op - 01/21/2008
Sometimes there is a part number that just doesn't have a corresponding labor op, and no cross-over in the Parts Group listing. I have such a part number #15924723, Lid, part group 16.585. Claim rejected for Part number incompatible (lab op C2712) An...
Part Group to Labor op - 01/21/2008
Our system is showing a possible match with labor operation C2859 (front floor console compartment replacement on a full size truck).
Re: Part Group to Labor op - 01/21/2008
Thank you Kristen!
Re: Part Group to Labor op - 01/22/2008
I HAVE ONE TOO... PT#15099844 GRP#17.198 ON A 2006 SSR
CUST SUPPLIED PART ON WARR CLAIM ?? - 09/17/2008
... HAVE THE TOOL TO REPLACE - SO THEY BROUGHT IT TO US TO REPLACE UNDER WARRANTY (BUT I DONT HAVE A PART CHARGED OUT.... CAN I CLAIM JUST LABOR / HOW WOULD THE PART BE COVERED ????...
Re: CUST SUPPLIED PART ON WARR CLAIM ?? - 09/17/2008
I WOULD CLAIM JUST THE LABOR AND DOCUMENT IN COMMENTS THAT THE CUSTOMER PROVIDED PART #.... DOES THE CUSTOMER WANT TO BE REIMBURSED FOR THE PURCHASE OF THE PART? DO YOU HAVE A PART BILLED?
Re: CUST SUPPLIED PART ON WARR CLAIM ?? - 09/18/2008
WE WOULD TRY AND GET THE CUSTOMER A REFUND FOR THE PART, BUT THEY NEED TO KNOW THAT GM MAY NOT PAY THE SAME AMOUNT FOR THAT PART.
Re: CUST SUPPLIED PART ON WARR CLAIM ?? - 09/18/2008
Is it a factory part?
Submit a part warranty - 08/15/2008
Need to submit a part warranty but vehicle is still under bumper to bumper , my guess is I have to route it to my rep ...am I right?
Re: Submit a part warranty - 08/15/2008
will use auth "B" wish they would come up with something better for these.hate putting a "B" on anything.
ACDelco Part Failure - 08/28/2008
... the replacement. My question is will submitting this claim with no labor op fly? Just submit with part and labor in net?...
Re: ACDelco Part Failure - 08/28/2008
Reference P&P 1.13.2.15 not sure in this case where it was not installed by a GM dealer you will be able to claim.states to take back where purchased.
PART# INCOMPATIBLE TO LAB. OP - 10/21/2008
HELLO OUT THERE!!! WAS WONDERING IF ANYONE COULD BE OF ASSISTANCE... I HAVE A CLAIM THAT HAS REJECTED 2X NOW FOR PART# 15243684 INCOMPATIBLE TO LABOR OP... IVE USED N1435 AND R9286... EPIC DESCRIBES THIS AS LAMP ASM. RR S/D WRNG. 08 CADI CTS. IM STUMPED!...
Could someone tell me a source to find GM part numbers for fluids, freon and etc to use with claims.
Re: Part Number List - 04/16/2008
Alot of times parts such as fluids, etc. that are used do not have a 'valid' number to use in the claim line for warranty. When this happens, the total amount for those parts go in net amount. If a bulletin, recall, special policy are referenced, alot...
Part #'s do not meet GM's Requirements - 04/30/2008
I verified the RO has the part numbers and correct quantities listed in my bulletin (#07-04-20-001A)but get the message "Part #'s do not meet GM's Requirements" and then askes for some input. What is this about? Is it a price issue? How would I kn...
Re: Part #'s do not meet GM's Requirements - 04/30/2008
Craig - all of the parts you have listed on your RO "are" listed as GM part #'s ?? & you "should not" have the cleaner billed out, do you ??? Is this a new claim or a reject ??
Re: Part #'s do not meet GM's Requirements - 04/30/2008
Never mind. Thanks anyways. As soon as I posted this I found out our parts guy did some tricky stuff to sell a foot of hose instead of the whole roll. Fixed now.
Re: PART NUMBER 19177885 - 02/05/2008
POSSIBLY K7396?
PART NUMBER 19177885 - 01/30/2008
I AM HAVING TROUBLE FINDING A LABOR OPERATION FOR PART NUMBER 19177885. IT IS FOR VIN 2CNDL23F366070558. THE REAR DRUM/CLUTCH ASSEMBLY IN THE REAR AXLE FAILED. SEARCHING BY PART GROUP NUMBER LEADS ME TO F2057 WHICH IS NOT A GOOD LABOR OP FOR THIS VEH...
Re: PART NUMBER 19177885 - 01/30/2008
Try F2240 1.7 hrs. This is the closest I could find in SI of dealerworld.
Re: PART NUMBER 19177885 - 01/30/2008
You might try F2240, Clutch Plates, and H route as closest-to-op?
GM/Isuzu part number issue - 12/17/2007
... have to be submitted on the Isuzu site. The page is populated as you enter info. My problem is part numbers that don't work. I have only got GM part numbers with no cross-reference to Isuzu's. Our parts dept. can only order parts using the GM part number...
NON LISTING IN THE PART-LABOR OP GROUP GUIDE - 12/31/2007
2008 CADILLAC CTS (VIN #1G6DF577680129357) WE REPLACED PT#25783500 SWITCH , BUT ALSO REPLACED PT#25856534 BLOCK HAVING TROUBLE LOCATING AN OP CODE, ANY SUGGESTIONS ON WHAT ELSE THIS MAY BE CALLED ??
Re: NON LISTING IN THE PART-LABOR OP GROUP GUIDE - 01/02/2008
I would have go at "wiring and connectors" for the area that is affected. I don't believe there is a labor op for the block, other than fuse block. Brian
Part Group to Labor op - 01/21/2008
Sometimes there is a part number that just doesn't have a corresponding labor op, and no cross-over in the Parts Group listing. I have such a part number #15924723, Lid, part group 16.585. Claim rejected for Part number incompatible (lab op C2712) An...
Part Group to Labor op - 01/21/2008
Our system is showing a possible match with labor operation C2859 (front floor console compartment replacement on a full size truck).
Re: Part Group to Labor op - 01/21/2008
Thank you Kristen!
Re: Part Group to Labor op - 01/22/2008
I HAVE ONE TOO... PT#15099844 GRP#17.198 ON A 2006 SSR
CUST SUPPLIED PART ON WARR CLAIM ?? - 09/17/2008
... HAVE THE TOOL TO REPLACE - SO THEY BROUGHT IT TO US TO REPLACE UNDER WARRANTY (BUT I DONT HAVE A PART CHARGED OUT.... CAN I CLAIM JUST LABOR / HOW WOULD THE PART BE COVERED ????...
Re: CUST SUPPLIED PART ON WARR CLAIM ?? - 09/17/2008
I WOULD CLAIM JUST THE LABOR AND DOCUMENT IN COMMENTS THAT THE CUSTOMER PROVIDED PART #.... DOES THE CUSTOMER WANT TO BE REIMBURSED FOR THE PURCHASE OF THE PART? DO YOU HAVE A PART BILLED?
Re: CUST SUPPLIED PART ON WARR CLAIM ?? - 09/18/2008
WE WOULD TRY AND GET THE CUSTOMER A REFUND FOR THE PART, BUT THEY NEED TO KNOW THAT GM MAY NOT PAY THE SAME AMOUNT FOR THAT PART.
Re: CUST SUPPLIED PART ON WARR CLAIM ?? - 09/18/2008
Is it a factory part?
Submit a part warranty - 08/15/2008
Need to submit a part warranty but vehicle is still under bumper to bumper , my guess is I have to route it to my rep ...am I right?
Re: Submit a part warranty - 08/15/2008
will use auth "B" wish they would come up with something better for these.hate putting a "B" on anything.
ACDelco Part Failure - 08/28/2008
... the replacement. My question is will submitting this claim with no labor op fly? Just submit with part and labor in net?...
Re: ACDelco Part Failure - 08/28/2008
Reference P&P 1.13.2.15 not sure in this case where it was not installed by a GM dealer you will be able to claim.states to take back where purchased.
PART# INCOMPATIBLE TO LAB. OP - 10/21/2008
HELLO OUT THERE!!! WAS WONDERING IF ANYONE COULD BE OF ASSISTANCE... I HAVE A CLAIM THAT HAS REJECTED 2X NOW FOR PART# 15243684 INCOMPATIBLE TO LABOR OP... IVE USED N1435 AND R9286... EPIC DESCRIBES THIS AS LAMP ASM. RR S/D WRNG. 08 CADI CTS. IM STUMPED!...
Re: PART# INCOMPATIBLE TO LAB. OP - 10/22/2008
WHAT KIND OF VEH IS THIS ON?
Re: PART# INCOMPATIBLE TO LAB. OP - 10/22/2008
C2686: Lamp Assembly, Interior And/Or Rear Compartment - Replace.might try this.
Re: PART# INCOMPATIBLE TO LAB. OP - 10/22/2008
THAT SOUNDS GOOD TO ME... THANK YOU! FUNNY HOW THE EASIEST CLAIMS CAN LEAVE YOU CLUELESS SOMETIMES. LOL
Re: PART# INCOMPATIBLE TO LAB. OP - 10/29/2008
Another thing you might try when you get stumped is get the part group # and use the part group to labor op guide that J&L provided. It's helped me when I got stuck on part not compatible.
Part Warranty - 06/06/2008
... was bad replaced with another one,recheck ok.would you add a line to same RO or write a new RO for part warranty for defective motor.dont see how the same labor op would work on same RO....
Re: Part Warranty - 06/06/2008
I HAVE ALWAYS BEEN TOLD - CODE B WARRANTY ALWAYS GO ON A SEPARATE RO DUE TO THE FACT YOU CANT USE THE SAME LABOR OP ON 1-RO
Re: Part Warranty - 06/09/2008
I was always told you have to refer to the original repair in the type b claim for ro number, date and mileage of first repair. Can't do that if it's all on the same ro. They have to have something in history to refer to.
Re: Part Warranty - 06/09/2008
Separate R-O with reference to the original one.
Re: Part Warranty - 06/09/2008
Thanks to all.
I NEED HELP RECODING PART OF MY DA REPORT - 06/19/2008
HELP!!! MY SUPERVISOR HAS BEEN ASKING ME FOR THE LAST COUPLE OF MONTHS WHAT THE CPOCUVPVPP COLUMN IS ON THE DA REPORT IT'S ON THE SECOND PAGE, UNDER MISC TOTALS BETWEEN OTHER MISC AND GOODWILL. I CAN'T FIND ANYTHING THAT TELLS ME WHAT IT MEANS. ANY ...
Re: I NEED HELP RECODING PART OF MY DA REPORT - 06/19/2008
That is for the Certified Used Vehicles. I think we had to ask our District Serv. Mgr about it to find out what it was. He didn't seem much concerned with it though.
Re: I NEED HELP RECODING PART OF MY DA REPORT - 06/19/2008
Good question,called DBC. CPO-certified pre owned. CUV-certified used vehicle. PVPP-cadillac professional vehicle protection plan.(ref 1.2.6 of P&P)dont think it counts towards much.
Re: I NEED HELP RECODING PART OF MY DA REPORT - 06/20/2008
THANKS SO MUCH. WISH I HAD A CAMERA FOR THE EXPRESSION ON MY SUPERVISORS FACE!! WE SEE ABOUT 1 CERT USED EVERY 6 MONTHS. THANKS FOR THE INFO. NOW SHE CAN GET ON SOMEONE ELSE'S CASE ABOUT SOMETHING.
Over The Counter Part Warranties - 07/10/2008
Ok, I got my first OTC part warranty. It would be claim type B, auth G, labor op with no time, part number & cost. The problem is it is for a 1987 corvette. Where do I find the correct opcode for that? Blower motor control module, part #12484912,...
Re: Over The Counter Part Warranties - 07/10/2008
IN THIS SITUATION I JUST GO BACK 9 YRS, GET THE CLOSEST LABOR OP I CAN FIND SUBMIT IT AS TYPE B AUTH G "H" ROUTE THE CLAIM TO THE AVM BECAUSE IT'S TOO OLD FOR THE SYSTEM TO "SEE" IT AND YOU'LL GET A REJECT FOR VIN PAST MODEL YEAR.
Re: Over The Counter Part Warranties - 07/10/2008
Thanks! Sounds simple!
Re: Over The Counter Part Warranties - 07/10/2008
ON CT-B YOU DON'T NEED A VIN TO SUBMIT AS LONG AS YOUR NOT TRYING TO COLLECT LABOR BUT WILL ONLY PAY 30% MARK-UP ON PART. SINCE ITS ON A 1987 MODEL THATS ALL YOU'D GET ANYWAY. STILL HAVE TO USE AUTH G. BUT YOU DON'T HAVE TO H-RTE.
Re: Over The Counter Part Warranties - 07/10/2008
[quote] KRISTINE: ON CT-B YOU DON'T NEED A VIN TO SUBMIT [/quote] How do you submit a claim in WINS without a VIN?
Re: Over The Counter Part Warranties - 07/10/2008
I DONT USE WINS. BUT I'M PRETTY SURE YOU CAN JUST NOT ENTER IT.
Re: Over The Counter Part Warranties - 07/10/2008
In wins you have the option of not using a vin with a claim type B as long as you aren't claiming labor. In this case you aren't so you should't have a problem!
Re: Over The Counter Part Warranties - 07/10/2008
Just go right by the vin prompt when you are entering your claim.
Re: Over The Counter Part Warranties - 07/11/2008
Thanks! I'm grateful for everyone on this forum... you are all so helpful. I finally don't feel like I'm alone doing the warranty!
REAR TRANS SEAL PART NUMBER 24232325 - 07/29/2008
having problem getting paid on labor op k6360 part number 24232325 rejected for part number incompatible with labor op. parts assures me correct number ...so i checked with epic. shows good number. tried using old part number 24201470 it still rejected. wonder...
Re: REAR TRANS SEAL PART NUMBER 24232325 - 07/29/2008
Not sure what year and model vehicle your working on.EPIC says this is "seal,propeller shaft front slip yoke oil"would probably use F0060 slip joint ,propeller shaft-replace.note as closest labor op.
Re: REAR TRANS SEAL PART NUMBER 24232325 - 07/29/2008
Have you tried calling DBC--always my LAST resort! ;-) but I have had a couple claims lately with part# incompatible, or parts amt. excessive where they have had to do system inquiries to correct the problem. (Has been a system problem, not a submission...
WHAT KIND OF VEH IS THIS ON?
Re: PART# INCOMPATIBLE TO LAB. OP - 10/22/2008
C2686: Lamp Assembly, Interior And/Or Rear Compartment - Replace.might try this.
Re: PART# INCOMPATIBLE TO LAB. OP - 10/22/2008
THAT SOUNDS GOOD TO ME... THANK YOU! FUNNY HOW THE EASIEST CLAIMS CAN LEAVE YOU CLUELESS SOMETIMES. LOL
Re: PART# INCOMPATIBLE TO LAB. OP - 10/29/2008
Another thing you might try when you get stumped is get the part group # and use the part group to labor op guide that J&L provided. It's helped me when I got stuck on part not compatible.
Part Warranty - 06/06/2008
... was bad replaced with another one,recheck ok.would you add a line to same RO or write a new RO for part warranty for defective motor.dont see how the same labor op would work on same RO....
Re: Part Warranty - 06/06/2008
I HAVE ALWAYS BEEN TOLD - CODE B WARRANTY ALWAYS GO ON A SEPARATE RO DUE TO THE FACT YOU CANT USE THE SAME LABOR OP ON 1-RO
Re: Part Warranty - 06/09/2008
I was always told you have to refer to the original repair in the type b claim for ro number, date and mileage of first repair. Can't do that if it's all on the same ro. They have to have something in history to refer to.
Re: Part Warranty - 06/09/2008
Separate R-O with reference to the original one.
Re: Part Warranty - 06/09/2008
Thanks to all.
I NEED HELP RECODING PART OF MY DA REPORT - 06/19/2008
HELP!!! MY SUPERVISOR HAS BEEN ASKING ME FOR THE LAST COUPLE OF MONTHS WHAT THE CPOCUVPVPP COLUMN IS ON THE DA REPORT IT'S ON THE SECOND PAGE, UNDER MISC TOTALS BETWEEN OTHER MISC AND GOODWILL. I CAN'T FIND ANYTHING THAT TELLS ME WHAT IT MEANS. ANY ...
Re: I NEED HELP RECODING PART OF MY DA REPORT - 06/19/2008
That is for the Certified Used Vehicles. I think we had to ask our District Serv. Mgr about it to find out what it was. He didn't seem much concerned with it though.
Re: I NEED HELP RECODING PART OF MY DA REPORT - 06/19/2008
Good question,called DBC. CPO-certified pre owned. CUV-certified used vehicle. PVPP-cadillac professional vehicle protection plan.(ref 1.2.6 of P&P)dont think it counts towards much.
Re: I NEED HELP RECODING PART OF MY DA REPORT - 06/20/2008
THANKS SO MUCH. WISH I HAD A CAMERA FOR THE EXPRESSION ON MY SUPERVISORS FACE!! WE SEE ABOUT 1 CERT USED EVERY 6 MONTHS. THANKS FOR THE INFO. NOW SHE CAN GET ON SOMEONE ELSE'S CASE ABOUT SOMETHING.
Over The Counter Part Warranties - 07/10/2008
Ok, I got my first OTC part warranty. It would be claim type B, auth G, labor op with no time, part number & cost. The problem is it is for a 1987 corvette. Where do I find the correct opcode for that? Blower motor control module, part #12484912,...
Re: Over The Counter Part Warranties - 07/10/2008
IN THIS SITUATION I JUST GO BACK 9 YRS, GET THE CLOSEST LABOR OP I CAN FIND SUBMIT IT AS TYPE B AUTH G "H" ROUTE THE CLAIM TO THE AVM BECAUSE IT'S TOO OLD FOR THE SYSTEM TO "SEE" IT AND YOU'LL GET A REJECT FOR VIN PAST MODEL YEAR.
Re: Over The Counter Part Warranties - 07/10/2008
Thanks! Sounds simple!
Re: Over The Counter Part Warranties - 07/10/2008
ON CT-B YOU DON'T NEED A VIN TO SUBMIT AS LONG AS YOUR NOT TRYING TO COLLECT LABOR BUT WILL ONLY PAY 30% MARK-UP ON PART. SINCE ITS ON A 1987 MODEL THATS ALL YOU'D GET ANYWAY. STILL HAVE TO USE AUTH G. BUT YOU DON'T HAVE TO H-RTE.
Re: Over The Counter Part Warranties - 07/10/2008
[quote] KRISTINE: ON CT-B YOU DON'T NEED A VIN TO SUBMIT [/quote] How do you submit a claim in WINS without a VIN?
Re: Over The Counter Part Warranties - 07/10/2008
I DONT USE WINS. BUT I'M PRETTY SURE YOU CAN JUST NOT ENTER IT.
Re: Over The Counter Part Warranties - 07/10/2008
In wins you have the option of not using a vin with a claim type B as long as you aren't claiming labor. In this case you aren't so you should't have a problem!
Re: Over The Counter Part Warranties - 07/10/2008
Just go right by the vin prompt when you are entering your claim.
Re: Over The Counter Part Warranties - 07/11/2008
Thanks! I'm grateful for everyone on this forum... you are all so helpful. I finally don't feel like I'm alone doing the warranty!
REAR TRANS SEAL PART NUMBER 24232325 - 07/29/2008
having problem getting paid on labor op k6360 part number 24232325 rejected for part number incompatible with labor op. parts assures me correct number ...so i checked with epic. shows good number. tried using old part number 24201470 it still rejected. wonder...
Re: REAR TRANS SEAL PART NUMBER 24232325 - 07/29/2008
Not sure what year and model vehicle your working on.EPIC says this is "seal,propeller shaft front slip yoke oil"would probably use F0060 slip joint ,propeller shaft-replace.note as closest labor op.
Re: REAR TRANS SEAL PART NUMBER 24232325 - 07/29/2008
Have you tried calling DBC--always my LAST resort! ;-) but I have had a couple claims lately with part# incompatible, or parts amt. excessive where they have had to do system inquiries to correct the problem. (Has been a system problem, not a submission...
Re: REAR TRANS SEAL PART NUMBER 24232325 - 07/29/2008
WHAT YEAR/MODEL VEHICLE IS IT ??? HAVE YOU CHECKED THE PART # (GROUP TO LABOR OP GUIDE) ??
Re: REAR TRANS SEAL PART NUMBER 24232325 - 07/29/2008
[quote] Mark: Have you tried calling DBC--always my LAST resort! ;-) [/quote] DBC= Don't bother calling...... LOL!
Re: REAR TRANS SEAL PART NUMBER 24232325 - 07/29/2008
[quote] DBC= Don't bother calling...... LOL! [/quote] I hadn't thought of that, but if the shoe fits.....
part expediting question - 08/17/2009
We are goodwilling 2 rear hub bearing assemblies. We had to get one of them from another dealer and want to use the part expediting labor op Z500 to claim the difference. The question is: does this need the "A" auth along with the other 2 opcodes?
Re: part expediting question - 08/17/2009
I've never had to add auth code A for parts expediting when the vehicle is over 3/36. I submit that line regular and it pays every time.
Re: part expediting question - 08/17/2009
Z5000 AND Z5001 WILL WORK AS LONG AS VEHICLE HAS LESS THAN 100,000 MILES, NO AUTH REQUIRED.
Re: part expediting question - 08/18/2009
Thanks all! Got paid today without the auth like you said.
Part Warranty - 09/02/2009
My Parts Manager ask me a question today that I am not sure about. When we replace a part under a parts warranty does the new part get a new 12/12 warranty or only the remaining time and mileage for the defective part.
Re: Part Warranty - 09/02/2009
since it is a new part it should carry the new part guarantee of the 12/12.
Re: Part Warranty - 09/02/2009
[quote] Mike Mudd: since it is a new part it should carry the new part guarantee of the 12/12. [/quote] UNLESS.... there is more basic warranty left. Then it is warrantied until the end of the 3/36 period.
Re: Part Warranty - 09/02/2009
It was sold over the counter with no factory warranty left on the vehicle. I agree if its a new part it should have a new 12/12 with it. If a part is installed during the 36/36 it has the remainder of the 36/36 or 12/12 which ever is greater. The parts...
Re: Part Warranty - 09/08/2009
[quote] johnson chevy: The parts manager thinks the warranty runs out after 12 months from the time the original part was sold. I say he gets 12 more months from the time the part was replaced. [/quote] I say you are correct. All Parts are covered...
Towing on a life time warr part ? - 09/15/2009
For the life of me I cant recall if it covered.
Re: Towing on a life time warr part ? - 09/15/2009
Life time warranty does not cover towing
Re: Towing on a life time warr part ? - 09/16/2009
... and h route it or use the correct way would be to use claim type C complaint MJ fail 98 the failed part numer and 0 in the parts cost. Labor op T2020 and net the cost of the towing. G authorize and add comments regarding the lifetime warranty repair....
Re: Towing on a life time warr part ? - 09/16/2009
(Quote)Kristen:If the part warranty component caused the vehicle to require a tow, the tow should be claimed. The dollar amount ceiling for a tow is not published information. If the amount is excessive, it will reject and require H Route to the District...
Re: Towing on a life time warr part ? - 09/16/2009
IN REVIEW OF THE "GM CLAIM TYPE DETAILS" J&L WARRANTY REFERENCE HELP CARD .... IT STATES UNDER CLAIM TYPE C -- TOWING & PARTS SOLD OVER THE COUNTER ARE NOT COVERED ON LSG CLAIMS ---- (HOW DOES THIS FIT IN)
Re: Towing on a life time warr part ? - 09/16/2009
... (I do not know why they paid these) I will not be submitting them anymore. That is the fun part about Warranty, always something new to learn....
Part Option discrepancy as reg. Warranty - 09/21/2009
Just wondering where it shows to submit the part option discrepancy claims as regular warranty claims as it states in the Sept. newsletter under the Transportation Claim update for Feb? When I check the online version of the P & P it still states to...
Re: Part Option descrpancy as reg. Warranty - 09/22/2009
I think the difference is a part option descrepancey would be like the wrong color floor mats in the veh. and a transportation claim would be missing floor mats.
Re: Towing on a life time warr part ? - 09/24/2009
... It appears as though my past comment in your forum post was in reference to a part warranty situation vs. the LSG program. (Based on my search in the forum for "tow" it pulled up my 2007 post with a parts warranty title)....
Re: Part Option descrpancy as reg. Warranty - 09/24/2009
From Article 2.1.13: 2. Part/Option Discrepancies Noticed During Initial Delivery from Carrier When a vehicle is received, and found to have incorrect parts/options, i.e. dealer ordered 17 inch chrome wheels, but vehicle arrived with 17 inch painted...
Re: Part Option descrpancy as reg. Warranty - 09/24/2009
Thanks Christalyn and Kristen for the clarification =-)
Re: ISUZU - OVER COUNTER PART - 10/05/2009
IS THE VEHICLE ISUZU OR THE PART, OR BOTH?
Re: ISUZU - OVER COUNTER PART - 10/06/2009
ISUZU TROOPER - PT# 8-16241-404-0
WHAT YEAR/MODEL VEHICLE IS IT ??? HAVE YOU CHECKED THE PART # (GROUP TO LABOR OP GUIDE) ??
Re: REAR TRANS SEAL PART NUMBER 24232325 - 07/29/2008
[quote] Mark: Have you tried calling DBC--always my LAST resort! ;-) [/quote] DBC= Don't bother calling...... LOL!
Re: REAR TRANS SEAL PART NUMBER 24232325 - 07/29/2008
[quote] DBC= Don't bother calling...... LOL! [/quote] I hadn't thought of that, but if the shoe fits.....
part expediting question - 08/17/2009
We are goodwilling 2 rear hub bearing assemblies. We had to get one of them from another dealer and want to use the part expediting labor op Z500 to claim the difference. The question is: does this need the "A" auth along with the other 2 opcodes?
Re: part expediting question - 08/17/2009
I've never had to add auth code A for parts expediting when the vehicle is over 3/36. I submit that line regular and it pays every time.
Re: part expediting question - 08/17/2009
Z5000 AND Z5001 WILL WORK AS LONG AS VEHICLE HAS LESS THAN 100,000 MILES, NO AUTH REQUIRED.
Re: part expediting question - 08/18/2009
Thanks all! Got paid today without the auth like you said.
Part Warranty - 09/02/2009
My Parts Manager ask me a question today that I am not sure about. When we replace a part under a parts warranty does the new part get a new 12/12 warranty or only the remaining time and mileage for the defective part.
Re: Part Warranty - 09/02/2009
since it is a new part it should carry the new part guarantee of the 12/12.
Re: Part Warranty - 09/02/2009
[quote] Mike Mudd: since it is a new part it should carry the new part guarantee of the 12/12. [/quote] UNLESS.... there is more basic warranty left. Then it is warrantied until the end of the 3/36 period.
Re: Part Warranty - 09/02/2009
It was sold over the counter with no factory warranty left on the vehicle. I agree if its a new part it should have a new 12/12 with it. If a part is installed during the 36/36 it has the remainder of the 36/36 or 12/12 which ever is greater. The parts...
Re: Part Warranty - 09/08/2009
[quote] johnson chevy: The parts manager thinks the warranty runs out after 12 months from the time the original part was sold. I say he gets 12 more months from the time the part was replaced. [/quote] I say you are correct. All Parts are covered...
Towing on a life time warr part ? - 09/15/2009
For the life of me I cant recall if it covered.
Re: Towing on a life time warr part ? - 09/15/2009
Life time warranty does not cover towing
Re: Towing on a life time warr part ? - 09/16/2009
... and h route it or use the correct way would be to use claim type C complaint MJ fail 98 the failed part numer and 0 in the parts cost. Labor op T2020 and net the cost of the towing. G authorize and add comments regarding the lifetime warranty repair....
Re: Towing on a life time warr part ? - 09/16/2009
(Quote)Kristen:If the part warranty component caused the vehicle to require a tow, the tow should be claimed. The dollar amount ceiling for a tow is not published information. If the amount is excessive, it will reject and require H Route to the District...
Re: Towing on a life time warr part ? - 09/16/2009
IN REVIEW OF THE "GM CLAIM TYPE DETAILS" J&L WARRANTY REFERENCE HELP CARD .... IT STATES UNDER CLAIM TYPE C -- TOWING & PARTS SOLD OVER THE COUNTER ARE NOT COVERED ON LSG CLAIMS ---- (HOW DOES THIS FIT IN)
Re: Towing on a life time warr part ? - 09/16/2009
... (I do not know why they paid these) I will not be submitting them anymore. That is the fun part about Warranty, always something new to learn....
Part Option discrepancy as reg. Warranty - 09/21/2009
Just wondering where it shows to submit the part option discrepancy claims as regular warranty claims as it states in the Sept. newsletter under the Transportation Claim update for Feb? When I check the online version of the P & P it still states to...
Re: Part Option descrpancy as reg. Warranty - 09/22/2009
I think the difference is a part option descrepancey would be like the wrong color floor mats in the veh. and a transportation claim would be missing floor mats.
Re: Towing on a life time warr part ? - 09/24/2009
... It appears as though my past comment in your forum post was in reference to a part warranty situation vs. the LSG program. (Based on my search in the forum for "tow" it pulled up my 2007 post with a parts warranty title)....
Re: Part Option descrpancy as reg. Warranty - 09/24/2009
From Article 2.1.13: 2. Part/Option Discrepancies Noticed During Initial Delivery from Carrier When a vehicle is received, and found to have incorrect parts/options, i.e. dealer ordered 17 inch chrome wheels, but vehicle arrived with 17 inch painted...
Re: Part Option descrpancy as reg. Warranty - 09/24/2009
Thanks Christalyn and Kristen for the clarification =-)
Re: ISUZU - OVER COUNTER PART - 10/05/2009
IS THE VEHICLE ISUZU OR THE PART, OR BOTH?
Re: ISUZU - OVER COUNTER PART - 10/06/2009
ISUZU TROOPER - PT# 8-16241-404-0
Re: ISUZU - OVER COUNTER PART - 10/06/2009
WE ARE ENGINE ONLY ON ISUZU SO OUR CLAIMS GO THROUGH ICS. ARE YOU AN ISUZU DEALER ALSO? IF YOU GO THROUGH ICS THEN YOU GO TO THE SERVICE TAB,CLAIM ENTRY TAB, AND THEN PARTS WARRANTY TAB.
Yet Another Part Warranty Question - 11/10/2009
... fuel. Tech found fuel pump failed & had been replaced by the customer in 2003 with a lifetime part. Tech had to cut off stabilizer links to lower tank & also fuel line broke during the removal of the tank. I know the dealer absorbs the labor but my...
Re: Yet Another Part Warranty Question - 11/10/2009
I WOULD THINK THE CUSTOMER WOULD HAVE TO ABSORB THE EXTRA IF IT ISNT NORMALLY THE PROCEDURE FOR THAT PART REPLACEMENT
Re: Yet Another Part Warranty Question - 11/10/2009
As the vehicle is 12 years old, it is bound to have worn, brittle, cracked or leaking parts on it. GM's parts warranty only covers the failed part in these circumstances. The service advisor should tell the customer "up front" that damage due to age of...
Re: Yet Another Part Warranty Question - 11/11/2009
Mike, do you know of any written policy regarding this so I can show my Service Manager? Also, the stabilizer links had to be cut off to remove the tank. Is that part GM responsibility?
Re: Yet Another Part Warranty Question - 11/12/2009
A parts warranty is precisely that. The warranty that the manufacturer offers the purchaser for covering defects in material or workmanship of that specific part. If the part itself fails, it's covered. If parts around it fail they are not covered as...
Re: Yet Another Part Warranty Question - 11/16/2009
Thanks Mike! I agree with your position, and was just hoping I could come up with something on paper to sway the service manager. I appreciate your response.
ISUZU - OVER COUNTER PART "FAILURE" - 10/05/2009
... THE PCM ...... I AM HAVING TROUBLE FINDING PROPER SCREEN TO SUBMIT LIKE A CODE-B REPAIR WITH PART & LABOR ----- PLEASE HELP !!!...
Part questions - 11/24/2009
Does anyone on the forum also handle parts for GM as part of their job? I have some questions, and cannot get anyone from GM to contact me. My parts counter person does not know either. My question would be on parts returns. Thought I would ask before...
Re: Part questions - 11/24/2009
What kinda of question?
Re: Part questions - 11/24/2009
I have what looks like a core return/exchange from 08/25/09. It has not been credited back to our parts account. It also says it is a "heavy duty core exchange". It's for $700.00, concerned since no credit yet. Are we supposed to claim for it a different...
Re: Part questions - 11/24/2009
COULD THIS HAVE BEEN A PART REQUESTED BACK TO THE WPC? IN THAT CASE, A CLAIM WOULD HAVE TO BE SUBMITTED CT F Z7200 TO RCV THE $700.00 CORE CREDIT.... this is the first thing that came to mind, hope it helps..
Re: Part questions - 11/24/2009
Shannon.... review bulletin 99-00-89-019 warranty parts center/corporate parts return program
Re: Part questions - 11/25/2009
I will check that bulletin now - thanks for the help. How would I know by looking at this slip if it was a WPC return?
Re: Part questions - 11/25/2009
SHANNON... IF THE ARE PARTS RETURNS FOR THE WPC CENTER, COPIES ARE SENT BY GM ALONG WITH EACH CREDIT MEMO, IT MAY BE YOUR PARTS DEPT THAT RECEIVES THEM, BUT I HAVE WHOM EVER PULLS MY CREDIT MEMO - ALSO GIVE ME A COPY OF THE RETURNS DUE TO I PROCESS AN...
Re: Part questions - 11/30/2009
It's not a warranty parts return that I have - it's marked as an "exchange return". Any idea what I do now? I'm lost when it comes to parts - I think my parts dept. is too!
Re: Part questions - 11/30/2009
When I look it up on the return inquiry in parts - it says this: Application Number DS -4182509 Doc Type H Customer Code 201974 Return Code 04 Other Doc Types Status Completed Date Approved 25 Aug 2009 Date Received 22 Sep 2009 Date Completed 22...
Re: Part questions - 12/02/2009
Ok, so you have part 19180251 which is a reman transmission. Did it get returned? If so, your open parts account should be credited the $700 core charge. I am not certain if there is a time restriction on returns for transmissions. Was it for a warranty...
Re: Part questions - 12/04/2009
Thanks for all of your help everyone! We finally have it figured out and paid. Thanks again - all of your information was helpful!
Re: PART RETURN ADMIN ALLOWANCE - 02/23/2010
Check out Global Connect message G_0000049675 from 2/17/10. Spells out the process. You do an add credit adjustment to the original claim. However, it says to put the admin allowance of 0.3 in as an administrative net item type. The one I did with the ...
Re: PART RETURN ADMIN ALLOWANCE - 02/23/2010
THANKS!!! ONE MORE QUESTION....HOW DO YOU FIND THE MESSAGES ON GLOBAL CONNECT??? GUESS I HAVENT USED IT ENOUGH TO KNOW ALL THE INS AND OUTS TO IT...
Re: PART RETURN ADMIN ALLOWANCE - 02/24/2010
This one's still showing on the messages page. Just scroll down until you get to the 17th and it should be there. To search you hit the advanced search off the messages page and enter in search criteria. Msg #, or keywords. Make sure you check for ...
Re: PART RETURN ADMIN ALLOWANCE - 02/24/2010
Just a tip be EXTRA careful regarding any cores you need to correct to save yourself from extra work in add crediut again(which means it has to be sent to the WARRANTY CALL CENTER)
Re: PART RETURN ADMIN ALLOWANCE - 02/24/2010
[quote] Christalyn: Just a tip be EXTRA careful regarding any cores you need to correct to save yourself from extra work in add crediut again(which means it has to be sent to the WARRANTY CALL CENTER) [/quote] i have my first core to do today....can ...
Re: PART RETURN ADMIN ALLOWANCE - 02/24/2010
YOU GO INTO THE RO FOR THE PART RETURN CLICK ON ADJUSTMENT PUT THE .3 IN ADMIN TIME AND THEN THE CORE PRICE IN MISC WITH PN IN COMMENTS. That is my understanding however I have not yot had one. (p.s. Sorry bout the caps)
WE ARE ENGINE ONLY ON ISUZU SO OUR CLAIMS GO THROUGH ICS. ARE YOU AN ISUZU DEALER ALSO? IF YOU GO THROUGH ICS THEN YOU GO TO THE SERVICE TAB,CLAIM ENTRY TAB, AND THEN PARTS WARRANTY TAB.
Yet Another Part Warranty Question - 11/10/2009
... fuel. Tech found fuel pump failed & had been replaced by the customer in 2003 with a lifetime part. Tech had to cut off stabilizer links to lower tank & also fuel line broke during the removal of the tank. I know the dealer absorbs the labor but my...
Re: Yet Another Part Warranty Question - 11/10/2009
I WOULD THINK THE CUSTOMER WOULD HAVE TO ABSORB THE EXTRA IF IT ISNT NORMALLY THE PROCEDURE FOR THAT PART REPLACEMENT
Re: Yet Another Part Warranty Question - 11/10/2009
As the vehicle is 12 years old, it is bound to have worn, brittle, cracked or leaking parts on it. GM's parts warranty only covers the failed part in these circumstances. The service advisor should tell the customer "up front" that damage due to age of...
Re: Yet Another Part Warranty Question - 11/11/2009
Mike, do you know of any written policy regarding this so I can show my Service Manager? Also, the stabilizer links had to be cut off to remove the tank. Is that part GM responsibility?
Re: Yet Another Part Warranty Question - 11/12/2009
A parts warranty is precisely that. The warranty that the manufacturer offers the purchaser for covering defects in material or workmanship of that specific part. If the part itself fails, it's covered. If parts around it fail they are not covered as...
Re: Yet Another Part Warranty Question - 11/16/2009
Thanks Mike! I agree with your position, and was just hoping I could come up with something on paper to sway the service manager. I appreciate your response.
ISUZU - OVER COUNTER PART "FAILURE" - 10/05/2009
... THE PCM ...... I AM HAVING TROUBLE FINDING PROPER SCREEN TO SUBMIT LIKE A CODE-B REPAIR WITH PART & LABOR ----- PLEASE HELP !!!...
Part questions - 11/24/2009
Does anyone on the forum also handle parts for GM as part of their job? I have some questions, and cannot get anyone from GM to contact me. My parts counter person does not know either. My question would be on parts returns. Thought I would ask before...
Re: Part questions - 11/24/2009
What kinda of question?
Re: Part questions - 11/24/2009
I have what looks like a core return/exchange from 08/25/09. It has not been credited back to our parts account. It also says it is a "heavy duty core exchange". It's for $700.00, concerned since no credit yet. Are we supposed to claim for it a different...
Re: Part questions - 11/24/2009
COULD THIS HAVE BEEN A PART REQUESTED BACK TO THE WPC? IN THAT CASE, A CLAIM WOULD HAVE TO BE SUBMITTED CT F Z7200 TO RCV THE $700.00 CORE CREDIT.... this is the first thing that came to mind, hope it helps..
Re: Part questions - 11/24/2009
Shannon.... review bulletin 99-00-89-019 warranty parts center/corporate parts return program
Re: Part questions - 11/25/2009
I will check that bulletin now - thanks for the help. How would I know by looking at this slip if it was a WPC return?
Re: Part questions - 11/25/2009
SHANNON... IF THE ARE PARTS RETURNS FOR THE WPC CENTER, COPIES ARE SENT BY GM ALONG WITH EACH CREDIT MEMO, IT MAY BE YOUR PARTS DEPT THAT RECEIVES THEM, BUT I HAVE WHOM EVER PULLS MY CREDIT MEMO - ALSO GIVE ME A COPY OF THE RETURNS DUE TO I PROCESS AN...
Re: Part questions - 11/30/2009
It's not a warranty parts return that I have - it's marked as an "exchange return". Any idea what I do now? I'm lost when it comes to parts - I think my parts dept. is too!
Re: Part questions - 11/30/2009
When I look it up on the return inquiry in parts - it says this: Application Number DS -4182509 Doc Type H Customer Code 201974 Return Code 04 Other Doc Types Status Completed Date Approved 25 Aug 2009 Date Received 22 Sep 2009 Date Completed 22...
Re: Part questions - 12/02/2009
Ok, so you have part 19180251 which is a reman transmission. Did it get returned? If so, your open parts account should be credited the $700 core charge. I am not certain if there is a time restriction on returns for transmissions. Was it for a warranty...
Re: Part questions - 12/04/2009
Thanks for all of your help everyone! We finally have it figured out and paid. Thanks again - all of your information was helpful!
Re: PART RETURN ADMIN ALLOWANCE - 02/23/2010
Check out Global Connect message G_0000049675 from 2/17/10. Spells out the process. You do an add credit adjustment to the original claim. However, it says to put the admin allowance of 0.3 in as an administrative net item type. The one I did with the ...
Re: PART RETURN ADMIN ALLOWANCE - 02/23/2010
THANKS!!! ONE MORE QUESTION....HOW DO YOU FIND THE MESSAGES ON GLOBAL CONNECT??? GUESS I HAVENT USED IT ENOUGH TO KNOW ALL THE INS AND OUTS TO IT...
Re: PART RETURN ADMIN ALLOWANCE - 02/24/2010
This one's still showing on the messages page. Just scroll down until you get to the 17th and it should be there. To search you hit the advanced search off the messages page and enter in search criteria. Msg #, or keywords. Make sure you check for ...
Re: PART RETURN ADMIN ALLOWANCE - 02/24/2010
Just a tip be EXTRA careful regarding any cores you need to correct to save yourself from extra work in add crediut again(which means it has to be sent to the WARRANTY CALL CENTER)
Re: PART RETURN ADMIN ALLOWANCE - 02/24/2010
[quote] Christalyn: Just a tip be EXTRA careful regarding any cores you need to correct to save yourself from extra work in add crediut again(which means it has to be sent to the WARRANTY CALL CENTER) [/quote] i have my first core to do today....can ...
Re: PART RETURN ADMIN ALLOWANCE - 02/24/2010
YOU GO INTO THE RO FOR THE PART RETURN CLICK ON ADJUSTMENT PUT THE .3 IN ADMIN TIME AND THEN THE CORE PRICE IN MISC WITH PN IN COMMENTS. That is my understanding however I have not yot had one. (p.s. Sorry bout the caps)
Re: PART RETURN ADMIN ALLOWANCE - 02/24/2010
THANKS SO MUCH!!!! OK...I HAVE INJECTORS AND A PUMP...BOTH HAVE CORES...DO I NEED TO DO THEM SEPERATELY?? I TRIED TO SUBMIT LIKE YOU SAID AND IT CAME BACK AMOUNT EXCESS IN NET...ANY HELP IS APPRECIATED
Re: PART RETURN ADMIN ALLOWANCE - 02/24/2010
I WILL BE GLAD TO GET THE ANSWER ON THIS ONE FOR MY NOTES... WE DONT GO ON TO GLOBAL UNTIL MARCH 8TH OR SO
Re: PART RETURN ADMIN ALLOWANCE - 02/25/2010
We just had injectors and had to H-route because of net amount excessive
Re: PART RETURN ADMIN ALLOWANCE - 02/25/2010
[quote] Katina Bell: THANKS SO MUCH!!!! OK...I HAVE INJECTORS AND A PUMP...BOTH HAVE CORES...DO I NEED TO DO THEM SEPERATELY?? I TRIED TO SUBMIT LIKE YOU SAID AND IT CAME BACK AMOUNT EXCESS IN NET...ANY HELP IS APPRECIATED [/quote] You should be claiming ...
PART RETURN ADMIN ALLOWANCE - 02/23/2010
CAN ANYONE TELL ME THE CORRECT WAY TO SUBMIT FOR ADMIN ALLOWANCE FOR PART RETURNS ON GLOBAL/ADP....KEEPS REJECTING...ANY HELP IS GREATLY APPRECIATED THANKS IN ADVANCE!!
Part amount does not meet minimum/maximum requirement - 03/25/2010
Has anyone had this error message? Part amount does not meet minimum/maximum requirement for labour code B1308. We have one part at GM price for a grille, labor op is to replace grille assembly - anyone have any suggestions?
Re: Part amount does not meet minimum/maximum requirement - 03/25/2010
What kind of vehicle?
Re: Part amount does not meet minimum/maximum requirement - 03/25/2010
What kind of vehicle?
Re: Part amount does not meet minimum/maximum requirement - 03/25/2010
DO YOU HAVE ACCESS TO "EPIC" TO CHECK THE ACCUAL PARTS COST ??
Re: Part amount does not meet minimum/maximum requirement - 03/26/2010
This is on a 2009 HHR. And we did verify part cost thru EPIC. I've seen the parts price exceed limit for labor op before but not this 'does not meet min/max requirements'
Re: Part amount does not meet minimum/maximum requirement - 03/29/2010
I have had this happen on the G6. It was because it was and dealer installed accessory. The correct labor op was in the acc. section of the ltg. R9287
Re: Part amount does not meet minimum/maximum requirement - 03/29/2010
On dealer installed accessories I never bill out a part. Did the grille come pre-shipped or did your parts department have to order it? If pre-shipped, do not ask for reimbursement.
part warranty in ref. to transmission coverage - 04/30/2010
Help, its month end and i cant seem to get this authorized. I have a parts warranty claim on a 2-1 band replacement l.op k7547 ...the problem is, it is in reference to a previous transmission replacement, so the repair falls within the parameters of...
WARRANTY PART SCRAPPING PROCEDURE - 05/06/2010
WHAT IS THE BEST WAY TO ORGANIZE,KEEP TRACK OF JOB CARDS TO PREPARE FOR WARANTY PARTS SCRAPPING.NOW WITH GLOBAL THERE ARE MANY MORE COPIES.SOME LINES GET PAID AND SOME MAY NOT.WE USE REYNOLDS AND REYNOLDS.CURIOUS HOW YOU DO IT. THANKS
Re: WARRANTY PART SCRAPPING PROCEDURE - 05/07/2010
... "scrap after" and add 15 days to the paid date. Once that date has passed I give the copy to the parts department so they know the parts can go. I also write a note beside any part that was returned to the WPC so they don't look for it when you know...
Re: WARRANTY PART SCRAPPING PROCEDURE - 05/07/2010
Pretty much the same here.... I print the summary every day and include it with a copy of each paid invoice that has parts on it to the parts manager. he in turn takes care of it from there. When I have a part return request, I make two copies for the...
Re: part warranty in ref. to transmission coverage - 05/03/2010
I'd think run it the same as lifetime parts -ZPTI transaction type with Cust. Enthusiasm indicator and goodwill authorization with notes referring to the Trans. replacement would work.
Re: WARRANTY PART SCRAPPING PROCEDURE - 05/10/2010
Your parts departments deal with warranty parts? Lucky. I go through the warranty part shelves once a month & pull all the parts over 30 days. I check the RO numbers prior to scrapping. Since we've been on GWM I pretty much know what is paid & what...
casual part - 01/30/2018
correct way to submit casual part entry.. example-had to replace carpet due to water leak. Used sealant for body seam repair.Format: Video
Submitting Brake Pads Limited Lifetime Part Warranty Claim? - 02/13/2018
When submitting a claim for Brake pads, limited one-time replacement of part...I run it as ZPTI and complete entire 1st pg fields in Global. Then I select the policy tab (due to it would reject for out of warranty if I didn't), enter all previous...
part warranty on service repair. - 12/21/2017
Doing a glow plug for special coverage. First glow plug installed was faulty right out of the box. unsure of proper way to document and submit for its replacement on the same job card
Part Warranty - 01/18/2018
For a Part Warranty do we need to have the Service Manager sign, explain , date and time? Thank you
Causal Part Indeterminate - 01/25/2018
Hey,What is the correct thing to do when it's not clear what the causal part is? We had to replace a radio and an antenna. It's not clear that one of them caused the other to go out. The tech and I thought that they should be submitted...
Recall Claim Part/Age Issue - 04/24/2018
Hi,In June of last year we performed Recall 17027. The recall calls for 2 keys but for some reason we only did 1. Of course now there is an issue and we discovered this error. The customer needs the other key. Is there any way ...
PART EXPEDITE FOR POLICY ADJUSTMENTS - 03/12/2018
I submitted a warranty repair that had a policy calculator ran on it. I'm being told that part expedite can no longer be claimed on policy adjustments, is this true??
THANKS SO MUCH!!!! OK...I HAVE INJECTORS AND A PUMP...BOTH HAVE CORES...DO I NEED TO DO THEM SEPERATELY?? I TRIED TO SUBMIT LIKE YOU SAID AND IT CAME BACK AMOUNT EXCESS IN NET...ANY HELP IS APPRECIATED
Re: PART RETURN ADMIN ALLOWANCE - 02/24/2010
I WILL BE GLAD TO GET THE ANSWER ON THIS ONE FOR MY NOTES... WE DONT GO ON TO GLOBAL UNTIL MARCH 8TH OR SO
Re: PART RETURN ADMIN ALLOWANCE - 02/25/2010
We just had injectors and had to H-route because of net amount excessive
Re: PART RETURN ADMIN ALLOWANCE - 02/25/2010
[quote] Katina Bell: THANKS SO MUCH!!!! OK...I HAVE INJECTORS AND A PUMP...BOTH HAVE CORES...DO I NEED TO DO THEM SEPERATELY?? I TRIED TO SUBMIT LIKE YOU SAID AND IT CAME BACK AMOUNT EXCESS IN NET...ANY HELP IS APPRECIATED [/quote] You should be claiming ...
PART RETURN ADMIN ALLOWANCE - 02/23/2010
CAN ANYONE TELL ME THE CORRECT WAY TO SUBMIT FOR ADMIN ALLOWANCE FOR PART RETURNS ON GLOBAL/ADP....KEEPS REJECTING...ANY HELP IS GREATLY APPRECIATED THANKS IN ADVANCE!!
Part amount does not meet minimum/maximum requirement - 03/25/2010
Has anyone had this error message? Part amount does not meet minimum/maximum requirement for labour code B1308. We have one part at GM price for a grille, labor op is to replace grille assembly - anyone have any suggestions?
Re: Part amount does not meet minimum/maximum requirement - 03/25/2010
What kind of vehicle?
Re: Part amount does not meet minimum/maximum requirement - 03/25/2010
What kind of vehicle?
Re: Part amount does not meet minimum/maximum requirement - 03/25/2010
DO YOU HAVE ACCESS TO "EPIC" TO CHECK THE ACCUAL PARTS COST ??
Re: Part amount does not meet minimum/maximum requirement - 03/26/2010
This is on a 2009 HHR. And we did verify part cost thru EPIC. I've seen the parts price exceed limit for labor op before but not this 'does not meet min/max requirements'
Re: Part amount does not meet minimum/maximum requirement - 03/29/2010
I have had this happen on the G6. It was because it was and dealer installed accessory. The correct labor op was in the acc. section of the ltg. R9287
Re: Part amount does not meet minimum/maximum requirement - 03/29/2010
On dealer installed accessories I never bill out a part. Did the grille come pre-shipped or did your parts department have to order it? If pre-shipped, do not ask for reimbursement.
part warranty in ref. to transmission coverage - 04/30/2010
Help, its month end and i cant seem to get this authorized. I have a parts warranty claim on a 2-1 band replacement l.op k7547 ...the problem is, it is in reference to a previous transmission replacement, so the repair falls within the parameters of...
WARRANTY PART SCRAPPING PROCEDURE - 05/06/2010
WHAT IS THE BEST WAY TO ORGANIZE,KEEP TRACK OF JOB CARDS TO PREPARE FOR WARANTY PARTS SCRAPPING.NOW WITH GLOBAL THERE ARE MANY MORE COPIES.SOME LINES GET PAID AND SOME MAY NOT.WE USE REYNOLDS AND REYNOLDS.CURIOUS HOW YOU DO IT. THANKS
Re: WARRANTY PART SCRAPPING PROCEDURE - 05/07/2010
... "scrap after" and add 15 days to the paid date. Once that date has passed I give the copy to the parts department so they know the parts can go. I also write a note beside any part that was returned to the WPC so they don't look for it when you know...
Re: WARRANTY PART SCRAPPING PROCEDURE - 05/07/2010
Pretty much the same here.... I print the summary every day and include it with a copy of each paid invoice that has parts on it to the parts manager. he in turn takes care of it from there. When I have a part return request, I make two copies for the...
Re: part warranty in ref. to transmission coverage - 05/03/2010
I'd think run it the same as lifetime parts -ZPTI transaction type with Cust. Enthusiasm indicator and goodwill authorization with notes referring to the Trans. replacement would work.
Re: WARRANTY PART SCRAPPING PROCEDURE - 05/10/2010
Your parts departments deal with warranty parts? Lucky. I go through the warranty part shelves once a month & pull all the parts over 30 days. I check the RO numbers prior to scrapping. Since we've been on GWM I pretty much know what is paid & what...
casual part - 01/30/2018
correct way to submit casual part entry.. example-had to replace carpet due to water leak. Used sealant for body seam repair.Format: Video
Submitting Brake Pads Limited Lifetime Part Warranty Claim? - 02/13/2018
When submitting a claim for Brake pads, limited one-time replacement of part...I run it as ZPTI and complete entire 1st pg fields in Global. Then I select the policy tab (due to it would reject for out of warranty if I didn't), enter all previous...
part warranty on service repair. - 12/21/2017
Doing a glow plug for special coverage. First glow plug installed was faulty right out of the box. unsure of proper way to document and submit for its replacement on the same job card
Part Warranty - 01/18/2018
For a Part Warranty do we need to have the Service Manager sign, explain , date and time? Thank you
Causal Part Indeterminate - 01/25/2018
Hey,What is the correct thing to do when it's not clear what the causal part is? We had to replace a radio and an antenna. It's not clear that one of them caused the other to go out. The tech and I thought that they should be submitted...
Recall Claim Part/Age Issue - 04/24/2018
Hi,In June of last year we performed Recall 17027. The recall calls for 2 keys but for some reason we only did 1. Of course now there is an issue and we discovered this error. The customer needs the other key. Is there any way ...
PART EXPEDITE FOR POLICY ADJUSTMENTS - 03/12/2018
I submitted a warranty repair that had a policy calculator ran on it. I'm being told that part expedite can no longer be claimed on policy adjustments, is this true??
Lifetime Part Fail/rejected claim - 06/13/2017
I submitted as a ZPTC because it is over the 12month period on a leaking water pump. This was rejected as over limits and will not allow H routing. Suggestions on submitting this claim?
TECH FOUND PART DAMAGED WHEN PACKAGE WAS OPENED - 02/19/2016
Help please, our tech found the part to be broken when he removed from the package and the parts dept states they can not return due to opened package ??? Told I would have to B claim for a defective part ??? Please help on this issue Thank you so m...
Re: TECH FOUND PART DAMAGED WHEN PACKAGE WAS OPENED - 02/22/2016
Please refer to the Parts and Accessories Policy & Procedures Manual Article 1.3.9 for detail on this issue. "Parts and accessories found to be defective before installation on the vehicle, or sale over the counter, are to be returned to GM Parts for...
Re: TECH FOUND PART DAMAGED WHEN PACKAGE WAS OPENED - 02/22/2016
Thank you so much for your help, I read that and i wanted clarity on this.
Re: TECH FOUND PART DAMAGED WHEN PACKAGE WAS OPENED - 02/22/2016
Parts is still saying they will not return the part because they have no idea if the tech dropped it before he opened it and there other argument is that the tech opened the package and therfore can not be returned. I have some stubborn guys !!!
Re: TECH FOUND PART DAMAGED WHEN PACKAGE WAS OPENED - 02/25/2016
I don't believe you should be in the middle of it. You cannot submit a parts warranty on this part, it sounds like your parts department just doesn't want to do the work. How would one know the part is broken without opening the container first? I'm...
Re: TECH FOUND PART DAMAGED WHEN PACKAGE WAS OPENED - 02/25/2016
Thank you for your response, the part is a steering wheel position sensor. Service and Parts manager need"s to be the one to make that decision on how to handle this. I feel 100% certain in my decision not to claim as a failed part thru warranty. But...
Installed Part Warranty with No Customer - 03/08/2016
... feedback. We had a customer come in with an ignition lock cylinder concern and we replaced the part under a parts warranty (we had installed one for them at customer pay in July 2015). While they were here for service they traded out of their vehicle...
Re: Installed Part Warranty with No Customer - 03/08/2016
you should still be able to do a parts warranty
Re: Installed Part Warranty with No Customer - 03/08/2016
We list those as inventory vehicle with stock # as the customer so when someone wants to purchase it we have a history of what we have fix on the vehicle
6T40 Transmission seal kit part numbers - 01/16/2017
Please elaborate on the use of one of these kits. I tried to use this part number on a claim for resealing a leaking 6T40 transmission. GM rejected as incompatible to labor operation. Is this a new edit ? Do I have to stop using...
SCRAPPING PART - 11/07/2014
CAN SOMEONE TELL ME WHERE I CAN FIND THE LASTEST UPDATE ON THE SWITCHES, DO WE HAVE TO HOLD THEM OR SCRAP THEM.
Re: SCRAPPING PART - 11/10/2014
... Message G_0000198202 (dated 8/13/2013): "Going forward, you will not receive notification as part of the GWM claims process that such ignition switch and lock cylinder parts must be returned. Accordingly, after the expiration of the normal 15-day dealer...
Re: SCRAPPING PART - 11/24/2014
THANKS FOR THE INFO
wpc part not sent back - 06/10/2015
I have a srta warranty transmission assembly that was supposed to go back to the warranty parts center and it accidentally got sent to the hvy core return center, I was wondering if there is any way I can still get paid for this transmission even though...
Re: wpc part not sent back - 06/17/2015
cjohnson12345671 - were you able to resolve this issue? Cores will inadvertently get returned to the core center before the transaction has paid. I don't imagine that it happens often, but it does happen. Any input, I'm sure, would be helpful to the ...
Re: wpc part not sent back - 06/17/2015
I have not gotten this issue resolved yet still waiting to have input on what to do?
Re: wpc part not sent back - 06/17/2015
... the core center immediately once they realized their error. The core center held the core for this particular dealer until the transaction paid. The part was not requested back by the WPC. Kristen/jlwarranty...
Re: wpc part not sent back - 06/17/2015
Okay thank you for the input, Im wondering if I let my dma know before hand if I re-input this as a customer enthusiasim in which case The WPC could not call back for the part? Idk could be completely wrong going in that direction but just an idea.
Re: wpc part not sent back - 06/17/2015
Definitely worth a discussion with your DMA. Best of luck!
Re: wpc part not sent back - 06/18/2015
I think your DMA can issue a WPC form for you if requested by you with an explanation. I'm not saying they WILL, but in the rare circumstances that can occur, they can issue a WPC waiver. Good Luck and let us know what happens.
FAILED PART CLAIM ON SAME RO - 06/22/2015
... a new switch and the new one failed. It used to be that they wanted you to add the additional part and OLH for the labor to replace it on the original claim line. Now I can't find the info on what the current policy is. Please help. ...
Re: wpc part not sent back - 06/23/2015
Policies & Procedures 4.1.4.3 states: All Warranty core parts (except ESC parts) must be retained for 24 hours beyond receipt of the Transaction Summary showing credit. Service Agents must check for WPC requests through the Global Warranty Management...
Re: FAILED PART CLAIM ON SAME RO - 07/14/2015
I'm right there with you, expect I thought the policy is still the same. My DMA was in a recently and she was saying leave it all on one line, as the tech's time and story is there. You only add a line when there was a previous repair order. I'm looking, ...
Re: FAILED PART CLAIM ON SAME RO - 07/14/2015
I went through this same thing just today. I called DBC and was told that if the vehicle never left the shop it goes on the same line, time needs to be OLH. In my instance we installed a SRTA under a policy warranty, the TCM wouldn't program and had to ...
I submitted as a ZPTC because it is over the 12month period on a leaking water pump. This was rejected as over limits and will not allow H routing. Suggestions on submitting this claim?
TECH FOUND PART DAMAGED WHEN PACKAGE WAS OPENED - 02/19/2016
Help please, our tech found the part to be broken when he removed from the package and the parts dept states they can not return due to opened package ??? Told I would have to B claim for a defective part ??? Please help on this issue Thank you so m...
Re: TECH FOUND PART DAMAGED WHEN PACKAGE WAS OPENED - 02/22/2016
Please refer to the Parts and Accessories Policy & Procedures Manual Article 1.3.9 for detail on this issue. "Parts and accessories found to be defective before installation on the vehicle, or sale over the counter, are to be returned to GM Parts for...
Re: TECH FOUND PART DAMAGED WHEN PACKAGE WAS OPENED - 02/22/2016
Thank you so much for your help, I read that and i wanted clarity on this.
Re: TECH FOUND PART DAMAGED WHEN PACKAGE WAS OPENED - 02/22/2016
Parts is still saying they will not return the part because they have no idea if the tech dropped it before he opened it and there other argument is that the tech opened the package and therfore can not be returned. I have some stubborn guys !!!
Re: TECH FOUND PART DAMAGED WHEN PACKAGE WAS OPENED - 02/25/2016
I don't believe you should be in the middle of it. You cannot submit a parts warranty on this part, it sounds like your parts department just doesn't want to do the work. How would one know the part is broken without opening the container first? I'm...
Re: TECH FOUND PART DAMAGED WHEN PACKAGE WAS OPENED - 02/25/2016
Thank you for your response, the part is a steering wheel position sensor. Service and Parts manager need"s to be the one to make that decision on how to handle this. I feel 100% certain in my decision not to claim as a failed part thru warranty. But...
Installed Part Warranty with No Customer - 03/08/2016
... feedback. We had a customer come in with an ignition lock cylinder concern and we replaced the part under a parts warranty (we had installed one for them at customer pay in July 2015). While they were here for service they traded out of their vehicle...
Re: Installed Part Warranty with No Customer - 03/08/2016
you should still be able to do a parts warranty
Re: Installed Part Warranty with No Customer - 03/08/2016
We list those as inventory vehicle with stock # as the customer so when someone wants to purchase it we have a history of what we have fix on the vehicle
6T40 Transmission seal kit part numbers - 01/16/2017
Please elaborate on the use of one of these kits. I tried to use this part number on a claim for resealing a leaking 6T40 transmission. GM rejected as incompatible to labor operation. Is this a new edit ? Do I have to stop using...
SCRAPPING PART - 11/07/2014
CAN SOMEONE TELL ME WHERE I CAN FIND THE LASTEST UPDATE ON THE SWITCHES, DO WE HAVE TO HOLD THEM OR SCRAP THEM.
Re: SCRAPPING PART - 11/10/2014
... Message G_0000198202 (dated 8/13/2013): "Going forward, you will not receive notification as part of the GWM claims process that such ignition switch and lock cylinder parts must be returned. Accordingly, after the expiration of the normal 15-day dealer...
Re: SCRAPPING PART - 11/24/2014
THANKS FOR THE INFO
wpc part not sent back - 06/10/2015
I have a srta warranty transmission assembly that was supposed to go back to the warranty parts center and it accidentally got sent to the hvy core return center, I was wondering if there is any way I can still get paid for this transmission even though...
Re: wpc part not sent back - 06/17/2015
cjohnson12345671 - were you able to resolve this issue? Cores will inadvertently get returned to the core center before the transaction has paid. I don't imagine that it happens often, but it does happen. Any input, I'm sure, would be helpful to the ...
Re: wpc part not sent back - 06/17/2015
I have not gotten this issue resolved yet still waiting to have input on what to do?
Re: wpc part not sent back - 06/17/2015
... the core center immediately once they realized their error. The core center held the core for this particular dealer until the transaction paid. The part was not requested back by the WPC. Kristen/jlwarranty...
Re: wpc part not sent back - 06/17/2015
Okay thank you for the input, Im wondering if I let my dma know before hand if I re-input this as a customer enthusiasim in which case The WPC could not call back for the part? Idk could be completely wrong going in that direction but just an idea.
Re: wpc part not sent back - 06/17/2015
Definitely worth a discussion with your DMA. Best of luck!
Re: wpc part not sent back - 06/18/2015
I think your DMA can issue a WPC form for you if requested by you with an explanation. I'm not saying they WILL, but in the rare circumstances that can occur, they can issue a WPC waiver. Good Luck and let us know what happens.
FAILED PART CLAIM ON SAME RO - 06/22/2015
... a new switch and the new one failed. It used to be that they wanted you to add the additional part and OLH for the labor to replace it on the original claim line. Now I can't find the info on what the current policy is. Please help. ...
Re: wpc part not sent back - 06/23/2015
Policies & Procedures 4.1.4.3 states: All Warranty core parts (except ESC parts) must be retained for 24 hours beyond receipt of the Transaction Summary showing credit. Service Agents must check for WPC requests through the Global Warranty Management...
Re: FAILED PART CLAIM ON SAME RO - 07/14/2015
I'm right there with you, expect I thought the policy is still the same. My DMA was in a recently and she was saying leave it all on one line, as the tech's time and story is there. You only add a line when there was a previous repair order. I'm looking, ...
Re: FAILED PART CLAIM ON SAME RO - 07/14/2015
I went through this same thing just today. I called DBC and was told that if the vehicle never left the shop it goes on the same line, time needs to be OLH. In my instance we installed a SRTA under a policy warranty, the TCM wouldn't program and had to ...
Seal Part Warranty - 08/11/2015
... manager and I believe the time limit has been reduced. It was 6 months before you could claim a parts warranty, still the same?...
Re: Seal Part Warranty - 08/11/2015
From P&P Article 1.1.1: Seals and Gaskets • Failures within 6 months of installation are not covered by the parts warranty (rationale is the gasket or seal was either damaged upon installation or the mating surface(s) were improperly prepared). Failures...
Re: Seal Part Warranty - 08/11/2015
Kristen, I did find that info in the JL warranty manual but P&P article 1.1.1 is Special Coverage Adjustment Program Beyond the Warranty Period and I can't find it specifically anywhere in the P&P. Thanks!
Re: Seal Part Warranty - 08/11/2015
I finally found it in the Parts P&P, not in the Service P&P. Thank You!
Re: Seal Part Warranty - 08/11/2015
Glad you found it! Yes, it is in the Parts P&P. On a side note...here is a quick tip for searching a specific article or topic: >Select the Service Policies & Procedures Manual link from the Policies, Procedures & Guides list. >At the Policy Manuals...
Re: Seal Part Warranty - 08/11/2015
Awesome, thanks for the tip.
DEALER INSTALLED PART WARRANTY. - 01/04/2016
I have a part that was replaced on a customer pay line. When the tech was installing the bearing the cage came off and the bearing fell apart in his hand. I can't find in the P&P the procedure for the warranty for the part. It seems like there was info...
Re: DEALER INSTALLED PART WARRANTY. - 01/05/2016
Part Failures during the Same Repair Visit: If a part fails upon installation during a customer pay repair, the Service Agent should open a second line and submit as a ZPTI parts warranty. Either scenario would require Service Management approval. (From ...
Re: PROBLEM PRICING ON PART#88865322???????????????? - 01/10/2013
SOMETIMES YOU HAVE TO BREAK THE PARTS DOWN INTO QUARTS OR LIKE FREON INTO OUNCES. I NEVER PUT A PART PRICE BECAUSE THEY MAY PAY MORE THAN I HAVE REQUESTED. AND YES YOU CAN DO AN ADD CREDIT
Part Expedite - 04/22/2013
I've checked and found multiple posts regarding this subject but I cannot pull up the bulletin for it even in archived messages. Can anyone tell me if you can collect a part expedite amount for a recall?
Re: Part Expedite - 04/22/2013
I HAVE COLLECTED A PARTS PICK UP ON A RECALL BEFORE!!
Re: Part Expedite - 04/22/2013
I HAVE CLAIMED PART EXPEDITE ON A RECALL, BUT IT HAS TO GET GM AUTHORIZATION
Re: Part Expedite - 04/22/2013
I have never had to get GM Auth for a parts expedite on a recall..
Re: Part Expedite - 04/23/2013
Okay, so....I know I've added part expedite to a recall before and it paid but today I had 4 that rejected. Apparently we do not have any of the window switch kits here for 12180. I've emailed my expert for her final verdict and will post it once I've...
Re: Part Expedite - 04/23/2013
YEAH PLEASE DO POST A RESPONSE, I AM SURE IN THE NEAR FUTURE I WILL HAVE THAT PROBLEM !!!!
Re: Part Expedite - 04/23/2013
The final verdict per my specialist is that we can add expediting to a recall transaction but those need to be forwarded for approval. (YAY...haha)
Re: Part Expedite - 04/23/2013
Learned something new !!!! will have to remember that next time i have one...
Re: FAILED PART VS DEEPEST AREA - 08/14/2012
that's what i was taught too code for the failed part...and any extra time and parts is auth e and p
PROBLEM PRICING ON PART#88865322???????????????? - 12/28/2012
IS ANYBODY ELSE HAVING A PROBLEM PRICING ON PART# 88865322??? IT SEEMS THAT EVERYTIME THAT I SUBMIT A CLAIM THAT HAS THIS PART # (FLUID) IT COMES BACK REJECTED FOR A PROBLEM PRICING. I VERIFIED WITH PARTS AND ACCORDING TO THEM THATS THE NEW PART # FOR...
Re: PROBLEM PRICING ON PART#88865322???????????????? - 12/28/2012
i checked with my parts dept the part number doesnt exist !!!!
Re: PROBLEM PRICING ON PART#88865322???????????????? - 12/28/2012
I'M HAVING TROUBLE WITH PART# 88861954, TRANS FLUID. I SUBMITTED FOR QTY 4, $24.64 EACH, AND ONLY PAYING FOR QTY 1 ALTHOUGH IT SHOWS QTY 4 PAID. THE PRICING IS INCORRECT MAKING ME SHORT $73.96. I WAS ADVISED BY WARRANTY SUPPORT TO DO AN ADD CREDIT....BUT,...
Repeat Repair Reject on a Service Agent Installed Part Claim? - 03/15/2013
I have a vehicle that we goodwilled the steering rack on and the new part is leaking. I submitted it as a Service Agent Installed Part claim and it rejects for repeat repair? Has anyone else had this problem? I'm trying to avoid repeat repairs due...
Re: Repeat Repair Reject on a Service Agent Installed Part Claim? - 03/19/2013
Yes, I believe I have run into that, even though it's submitted as a part warranty I had to use the R auth. I don't know why, especially considering the vehicle is out of warranty and you're using the correct warranty type.
Re: Repeat Repair Reject on a Service Agent Installed Part Claim? - 03/19/2013
i have had that problem too , another thing to make our job difficult !!!
Re: Repeat Repair Reject on a Service Agent Installed Part Claim? - 03/28/2013
Thanks for the replies...at least I'm not the only one that has encountered this problem. Misery loves company :)
... manager and I believe the time limit has been reduced. It was 6 months before you could claim a parts warranty, still the same?...
Re: Seal Part Warranty - 08/11/2015
From P&P Article 1.1.1: Seals and Gaskets • Failures within 6 months of installation are not covered by the parts warranty (rationale is the gasket or seal was either damaged upon installation or the mating surface(s) were improperly prepared). Failures...
Re: Seal Part Warranty - 08/11/2015
Kristen, I did find that info in the JL warranty manual but P&P article 1.1.1 is Special Coverage Adjustment Program Beyond the Warranty Period and I can't find it specifically anywhere in the P&P. Thanks!
Re: Seal Part Warranty - 08/11/2015
I finally found it in the Parts P&P, not in the Service P&P. Thank You!
Re: Seal Part Warranty - 08/11/2015
Glad you found it! Yes, it is in the Parts P&P. On a side note...here is a quick tip for searching a specific article or topic: >Select the Service Policies & Procedures Manual link from the Policies, Procedures & Guides list. >At the Policy Manuals...
Re: Seal Part Warranty - 08/11/2015
Awesome, thanks for the tip.
DEALER INSTALLED PART WARRANTY. - 01/04/2016
I have a part that was replaced on a customer pay line. When the tech was installing the bearing the cage came off and the bearing fell apart in his hand. I can't find in the P&P the procedure for the warranty for the part. It seems like there was info...
Re: DEALER INSTALLED PART WARRANTY. - 01/05/2016
Part Failures during the Same Repair Visit: If a part fails upon installation during a customer pay repair, the Service Agent should open a second line and submit as a ZPTI parts warranty. Either scenario would require Service Management approval. (From ...
Re: PROBLEM PRICING ON PART#88865322???????????????? - 01/10/2013
SOMETIMES YOU HAVE TO BREAK THE PARTS DOWN INTO QUARTS OR LIKE FREON INTO OUNCES. I NEVER PUT A PART PRICE BECAUSE THEY MAY PAY MORE THAN I HAVE REQUESTED. AND YES YOU CAN DO AN ADD CREDIT
Part Expedite - 04/22/2013
I've checked and found multiple posts regarding this subject but I cannot pull up the bulletin for it even in archived messages. Can anyone tell me if you can collect a part expedite amount for a recall?
Re: Part Expedite - 04/22/2013
I HAVE COLLECTED A PARTS PICK UP ON A RECALL BEFORE!!
Re: Part Expedite - 04/22/2013
I HAVE CLAIMED PART EXPEDITE ON A RECALL, BUT IT HAS TO GET GM AUTHORIZATION
Re: Part Expedite - 04/22/2013
I have never had to get GM Auth for a parts expedite on a recall..
Re: Part Expedite - 04/23/2013
Okay, so....I know I've added part expedite to a recall before and it paid but today I had 4 that rejected. Apparently we do not have any of the window switch kits here for 12180. I've emailed my expert for her final verdict and will post it once I've...
Re: Part Expedite - 04/23/2013
YEAH PLEASE DO POST A RESPONSE, I AM SURE IN THE NEAR FUTURE I WILL HAVE THAT PROBLEM !!!!
Re: Part Expedite - 04/23/2013
The final verdict per my specialist is that we can add expediting to a recall transaction but those need to be forwarded for approval. (YAY...haha)
Re: Part Expedite - 04/23/2013
Learned something new !!!! will have to remember that next time i have one...
Re: FAILED PART VS DEEPEST AREA - 08/14/2012
that's what i was taught too code for the failed part...and any extra time and parts is auth e and p
PROBLEM PRICING ON PART#88865322???????????????? - 12/28/2012
IS ANYBODY ELSE HAVING A PROBLEM PRICING ON PART# 88865322??? IT SEEMS THAT EVERYTIME THAT I SUBMIT A CLAIM THAT HAS THIS PART # (FLUID) IT COMES BACK REJECTED FOR A PROBLEM PRICING. I VERIFIED WITH PARTS AND ACCORDING TO THEM THATS THE NEW PART # FOR...
Re: PROBLEM PRICING ON PART#88865322???????????????? - 12/28/2012
i checked with my parts dept the part number doesnt exist !!!!
Re: PROBLEM PRICING ON PART#88865322???????????????? - 12/28/2012
I'M HAVING TROUBLE WITH PART# 88861954, TRANS FLUID. I SUBMITTED FOR QTY 4, $24.64 EACH, AND ONLY PAYING FOR QTY 1 ALTHOUGH IT SHOWS QTY 4 PAID. THE PRICING IS INCORRECT MAKING ME SHORT $73.96. I WAS ADVISED BY WARRANTY SUPPORT TO DO AN ADD CREDIT....BUT,...
Repeat Repair Reject on a Service Agent Installed Part Claim? - 03/15/2013
I have a vehicle that we goodwilled the steering rack on and the new part is leaking. I submitted it as a Service Agent Installed Part claim and it rejects for repeat repair? Has anyone else had this problem? I'm trying to avoid repeat repairs due...
Re: Repeat Repair Reject on a Service Agent Installed Part Claim? - 03/19/2013
Yes, I believe I have run into that, even though it's submitted as a part warranty I had to use the R auth. I don't know why, especially considering the vehicle is out of warranty and you're using the correct warranty type.
Re: Repeat Repair Reject on a Service Agent Installed Part Claim? - 03/19/2013
i have had that problem too , another thing to make our job difficult !!!
Re: Repeat Repair Reject on a Service Agent Installed Part Claim? - 03/28/2013
Thanks for the replies...at least I'm not the only one that has encountered this problem. Misery loves company :)
Incorrect/unclear part description makes it hard to look an Op Code. - 09/04/2013
... also, I invite you to make the same request. Message sent... "Would it be possible to have the part description that is transfered to the dealership's Parts Master list, be something a bit more descriptive? Currently, the part is described with a simple...
Re: Incorrect/unclear part description makes it hard to look an Op Code. - 09/05/2013
I don't have ADP but I feel your pain with parts names in general. My tech calls it one thing, parts calls it another and then the labor op description is also different at times! Especially with the lock/actuator/latch replacement! It can be very...
Re: Incorrect/unclear part description makes it hard to look an Op Code. - 09/05/2013
I don't have ADP either on Reynolds too, have to apree it is difficult at times trying to match the correct parts and Labor op...Wish there was an easier way too..
part replacement - 03/06/2014
A vehicle was in for powertrain coverage repairs... now powertrain is expired and one of the parts replaced failed again. It is still under the 12/12= would it be covered under parts replacement, or would it be customer pay?
Re: part replacement - 03/10/2014
The failed component would be covered under the Service Agent Parts and Accessories Warranty, 12 months/unlimited miles. Reference Policies & Procedures Manual Article 1.1.3.1. Kristen/jlwarranty
Re: REJECT FOR PART NOT COMPATIBLE, BUT OPCODE IS FIRST IN PART GROUP TO LABOR OP GUIDE - 03/26/2012
THE PART NUMBER IS FOR A CONSOLE BUT WHAT KIND AND YEAR MODEL VEHICLE ARE YOU WORKING ON??
Re: REJECT FOR PART NOT COMPATIBLE, BUT OPCODE IS FIRST IN PART GROUP TO LABOR OP GUIDE - 03/26/2012
It may be that the part itself is not compatible with the vehicle and not rejecting for incompatibility with the opcode. What vehicle is it for?
Re: REJECT FOR PART NOT COMPATIBLE, BUT OPCODE IS FIRST IN PART GROUP TO LABOR OP GUIDE - 03/27/2012
The veh is a 2010 Chev 2WD pickup. Last 8 AZ112539.
Re: REJECT FOR PART NOT COMPATIBLE, BUT OPCODE IS FIRST IN PART GROUP TO LABOR OP GUIDE - 03/27/2012
GM Part Number: 20864151 LID ASM-F/SEAT A/RST *EBONY C6698 Front Seat Armrest Lid Replacement Effective Date: Mar 1, 2012 LABOR CODE: C6698 Base LABOR TIME: 0.2
Re: REJECT FOR PART NOT COMPATIBLE, BUT OPCODE IS FIRST IN PART GROUP TO LABOR OP GUIDE - 03/27/2012
Thank you very much, I'm not sure why I didn't see that. I certainly appreciate your help.
Warranty Part Retention - 01/19/2012
We are a very small dealership. We have 9 Techs including our recon man and body shop personnel. Our parts department consists of one man (we could use 2 though). We have a service manager, 2 service advisors and me (warranty, and general fill-in gopher)....
Re: Warranty Part Retention - 01/19/2012
Anybody?
Re: Warranty Part Retention - 01/25/2012
... OR HAZMAT MATERIALS AS GM SAYS THEY ALL GET PITCHED. BUT I CAN TELL YOU HOW I KEEP TRACK OF WHEN PARTS NEED TO BE SCRAPPED, IF YOU DO CREDIT MEMOS. OR HAVE ACCESS TO THEM. (IF YOU DON'T DO THE CREDIT MEMO THEN GO INTO GLOBAL WARRANTY, CHOOSE RECONCILE...
Re: Warranty Part Retention - 01/25/2012
I WORKED AT A SMALL DEALER TOO AND STILL DO.,AND DID ALL THE PARTS SCRAPPING. GUESS EVERYONE HAS PARTS SHELVES MARKED 1 TO 0..THE LAST NUMBER OF THE JOB CARDS..I HAD A BUGGY IN THE PARTS DEPT FOR ALL THE WARRANTY PARTS TO BE PUT IN AND DAILY I EMPTIED...
Re: Warranty Part Retention - 01/25/2012
WE WENT A LONG TIME (UNTIL I STARTED SCRAPPING I DON'T THINK ANYONE HAD REALLY MAINTAINED IT FOR YEARS) WITH ONE OF THE PARTS PERSONNEL JUST THROWING THEM OUT WHEN THEY "WERE OLD". IT WAS CAUSING A LOT OF LOST MONEY AS YOU CAN IMAGINE. OUR PARTS COUNTER...
Re: Warranty Part Retention - 01/27/2012
My parts department handles the scrapping itself. Every day I make a copy of the transaction stmt and an r.o. copy of any paid claim line with parts on it. I staple the r.o. copies together and highlight the r.o. number and parts that can be scrapped...
Re: Warranty Part Retention - 02/02/2012
... with a list using the credit memos as suggested. I will make a weekly file and flag it when the parts are 15+ days old. Thanks again for all the ideas! H&K Chevy-Buick Jean...
Re: Warranty Part Retention - 02/02/2012
ONE THING TO KEEP IN MIND; WHEN YOU SCRAP PARTS EVERYDAY, JUST MAKE SURE THAT YOU ARE CHECKING FOR REQUESTED PARTS DAILY. IF THEY ASK FOR IT ON DAY 14 AND YOU DON'T CHECK IT FOR A DAY OR SO AND SCRAP ON DAY 15 YOU MAY END UP DUMPSTER DIVING- NEVER FU...
FAILED PART VS DEEPEST AREA - 08/13/2012
I have an on-going battle with techs.... I have always been told to code for the causual failed part (if that is true)... where can I find that in writting ??? Example: I have a 2011 Impala where the torque converter is the cause of failure (k7020 4.6)...
Re: FAILED PART VS DEEPEST AREA - 08/14/2012
You do code for the part that caused the failure. Should something else need to be replaced due to being damaged by the failed part then that is straight time. You will probably need both the E and P auth since you will have extra parts too.
Re: WARRANTY PART SCRAPPING PROCEDURE - 09/14/2010
I STARTED A SPREADSHEET IN EXCEL...ONCE A JOB CARD HAS BEEN PAID AND IT HAS PARTS I ADD IT TO THE LIST WITH THE 15 DAYS ADDED. AT THE END OF EACH WEEK I PRINT A COPY AND GIVE IT TO OUR PARTS SUPERVISOR TO HAVE PARTS PULLED. I LIST THE RO # THE DATE IT...
Re: WARRANTY PART SCRAPPING PROCEDURE - 09/14/2010
I USED TO WARRANTY PARTS ON THE SHELVES AND SCRAP THEM TOO AT THE OTHER DEALER I WORKED FOR BUT CHANGED JOBS IN FEBRUARY NOW THE PARTS MANAGER DOES ALL THE SCRAPING
REJECT: SERVICE PART REPLACEMENT ??? - 02/11/2011
REJECT REASON: #842 SERVICE PART REPLACEMENT ....... NOT ON LIST / WHERE CAN I FIND INFO ON WHAT IT MEANS
part pick up fm another dealer for a used vehicle - 04/13/2011
PART PICK UP FM ANOTHER DEALER FOR A USED STOCK UNIT..MY QUESTION IS THIS I DONT THINK WE CAN CLAIM THE DIFFERENCE...AM I WRONG??
Re: part pick up fm another dealer for a used vehicle - 04/13/2011
... for sale. If it is a warranty issue, yes, you can claim the difference. You need a copy of the parts receipt attached to the hard copy and in the net items, you claim the purchase difference in the parts handling spot. ...
... also, I invite you to make the same request. Message sent... "Would it be possible to have the part description that is transfered to the dealership's Parts Master list, be something a bit more descriptive? Currently, the part is described with a simple...
Re: Incorrect/unclear part description makes it hard to look an Op Code. - 09/05/2013
I don't have ADP but I feel your pain with parts names in general. My tech calls it one thing, parts calls it another and then the labor op description is also different at times! Especially with the lock/actuator/latch replacement! It can be very...
Re: Incorrect/unclear part description makes it hard to look an Op Code. - 09/05/2013
I don't have ADP either on Reynolds too, have to apree it is difficult at times trying to match the correct parts and Labor op...Wish there was an easier way too..
part replacement - 03/06/2014
A vehicle was in for powertrain coverage repairs... now powertrain is expired and one of the parts replaced failed again. It is still under the 12/12= would it be covered under parts replacement, or would it be customer pay?
Re: part replacement - 03/10/2014
The failed component would be covered under the Service Agent Parts and Accessories Warranty, 12 months/unlimited miles. Reference Policies & Procedures Manual Article 1.1.3.1. Kristen/jlwarranty
Re: REJECT FOR PART NOT COMPATIBLE, BUT OPCODE IS FIRST IN PART GROUP TO LABOR OP GUIDE - 03/26/2012
THE PART NUMBER IS FOR A CONSOLE BUT WHAT KIND AND YEAR MODEL VEHICLE ARE YOU WORKING ON??
Re: REJECT FOR PART NOT COMPATIBLE, BUT OPCODE IS FIRST IN PART GROUP TO LABOR OP GUIDE - 03/26/2012
It may be that the part itself is not compatible with the vehicle and not rejecting for incompatibility with the opcode. What vehicle is it for?
Re: REJECT FOR PART NOT COMPATIBLE, BUT OPCODE IS FIRST IN PART GROUP TO LABOR OP GUIDE - 03/27/2012
The veh is a 2010 Chev 2WD pickup. Last 8 AZ112539.
Re: REJECT FOR PART NOT COMPATIBLE, BUT OPCODE IS FIRST IN PART GROUP TO LABOR OP GUIDE - 03/27/2012
GM Part Number: 20864151 LID ASM-F/SEAT A/RST *EBONY C6698 Front Seat Armrest Lid Replacement Effective Date: Mar 1, 2012 LABOR CODE: C6698 Base LABOR TIME: 0.2
Re: REJECT FOR PART NOT COMPATIBLE, BUT OPCODE IS FIRST IN PART GROUP TO LABOR OP GUIDE - 03/27/2012
Thank you very much, I'm not sure why I didn't see that. I certainly appreciate your help.
Warranty Part Retention - 01/19/2012
We are a very small dealership. We have 9 Techs including our recon man and body shop personnel. Our parts department consists of one man (we could use 2 though). We have a service manager, 2 service advisors and me (warranty, and general fill-in gopher)....
Re: Warranty Part Retention - 01/19/2012
Anybody?
Re: Warranty Part Retention - 01/25/2012
... OR HAZMAT MATERIALS AS GM SAYS THEY ALL GET PITCHED. BUT I CAN TELL YOU HOW I KEEP TRACK OF WHEN PARTS NEED TO BE SCRAPPED, IF YOU DO CREDIT MEMOS. OR HAVE ACCESS TO THEM. (IF YOU DON'T DO THE CREDIT MEMO THEN GO INTO GLOBAL WARRANTY, CHOOSE RECONCILE...
Re: Warranty Part Retention - 01/25/2012
I WORKED AT A SMALL DEALER TOO AND STILL DO.,AND DID ALL THE PARTS SCRAPPING. GUESS EVERYONE HAS PARTS SHELVES MARKED 1 TO 0..THE LAST NUMBER OF THE JOB CARDS..I HAD A BUGGY IN THE PARTS DEPT FOR ALL THE WARRANTY PARTS TO BE PUT IN AND DAILY I EMPTIED...
Re: Warranty Part Retention - 01/25/2012
WE WENT A LONG TIME (UNTIL I STARTED SCRAPPING I DON'T THINK ANYONE HAD REALLY MAINTAINED IT FOR YEARS) WITH ONE OF THE PARTS PERSONNEL JUST THROWING THEM OUT WHEN THEY "WERE OLD". IT WAS CAUSING A LOT OF LOST MONEY AS YOU CAN IMAGINE. OUR PARTS COUNTER...
Re: Warranty Part Retention - 01/27/2012
My parts department handles the scrapping itself. Every day I make a copy of the transaction stmt and an r.o. copy of any paid claim line with parts on it. I staple the r.o. copies together and highlight the r.o. number and parts that can be scrapped...
Re: Warranty Part Retention - 02/02/2012
... with a list using the credit memos as suggested. I will make a weekly file and flag it when the parts are 15+ days old. Thanks again for all the ideas! H&K Chevy-Buick Jean...
Re: Warranty Part Retention - 02/02/2012
ONE THING TO KEEP IN MIND; WHEN YOU SCRAP PARTS EVERYDAY, JUST MAKE SURE THAT YOU ARE CHECKING FOR REQUESTED PARTS DAILY. IF THEY ASK FOR IT ON DAY 14 AND YOU DON'T CHECK IT FOR A DAY OR SO AND SCRAP ON DAY 15 YOU MAY END UP DUMPSTER DIVING- NEVER FU...
FAILED PART VS DEEPEST AREA - 08/13/2012
I have an on-going battle with techs.... I have always been told to code for the causual failed part (if that is true)... where can I find that in writting ??? Example: I have a 2011 Impala where the torque converter is the cause of failure (k7020 4.6)...
Re: FAILED PART VS DEEPEST AREA - 08/14/2012
You do code for the part that caused the failure. Should something else need to be replaced due to being damaged by the failed part then that is straight time. You will probably need both the E and P auth since you will have extra parts too.
Re: WARRANTY PART SCRAPPING PROCEDURE - 09/14/2010
I STARTED A SPREADSHEET IN EXCEL...ONCE A JOB CARD HAS BEEN PAID AND IT HAS PARTS I ADD IT TO THE LIST WITH THE 15 DAYS ADDED. AT THE END OF EACH WEEK I PRINT A COPY AND GIVE IT TO OUR PARTS SUPERVISOR TO HAVE PARTS PULLED. I LIST THE RO # THE DATE IT...
Re: WARRANTY PART SCRAPPING PROCEDURE - 09/14/2010
I USED TO WARRANTY PARTS ON THE SHELVES AND SCRAP THEM TOO AT THE OTHER DEALER I WORKED FOR BUT CHANGED JOBS IN FEBRUARY NOW THE PARTS MANAGER DOES ALL THE SCRAPING
REJECT: SERVICE PART REPLACEMENT ??? - 02/11/2011
REJECT REASON: #842 SERVICE PART REPLACEMENT ....... NOT ON LIST / WHERE CAN I FIND INFO ON WHAT IT MEANS
part pick up fm another dealer for a used vehicle - 04/13/2011
PART PICK UP FM ANOTHER DEALER FOR A USED STOCK UNIT..MY QUESTION IS THIS I DONT THINK WE CAN CLAIM THE DIFFERENCE...AM I WRONG??
Re: part pick up fm another dealer for a used vehicle - 04/13/2011
... for sale. If it is a warranty issue, yes, you can claim the difference. You need a copy of the parts receipt attached to the hard copy and in the net items, you claim the purchase difference in the parts handling spot. ...
Re: part pick up fm another dealer for a used vehicle - 04/13/2011
i knew gm doesnt pay to recondition a used vehicle.just had questions about the parts pick up issue since its a stock vehicle and not a customer's vehicle...
Re: part pick up fm another dealer for a used vehicle - 04/13/2011
You are correct, you are not allowed to collect for parts expediting on a stock unit. P & P Art 1.5.18 is about parts expediting and says it is a "customer enthusiasm service". It also references Bulletin# 99-00-89-021, if you need any more info.
Re: part pick up fm another dealer for a used vehicle - 04/13/2011
the repair ended up being out of emissions warranty so back to the service advisor it went for him to correct... thanks everyone for your help..
AC Delco part numbers - 06/13/2011
Hello all! Hope everyone had an awesome weekend! My parts manager came and asked me about some parts numbers and I was hoping someone here had the answer. For coolant, we currently use part # 12346290 and it goes through warranty like any other normal...
Re: AC Delco part numbers - 06/13/2011
We use 12346290 but 12377912 shows up in EPIC with pricing. You should be able use either one I'd think. Just a note though, in July 12377912 pricing goes up and it will cost more than 12346290. Give it a shot and see what happens?
Re: AC Delco part numbers - 06/15/2011
The AC Delco part number worked. Thank you.
part damaged during shipping - 08/24/2011
... had a large scuff mark in the painted end. I told the service advisor they needed to return the part and get it replaced based on the parts policies & procedures regarding defective parts & accessories. They wanted to have the body shop repair the...
Re: part damaged during shipping - 08/24/2011
You are correct. The part should be returned through the parts dept as a defective part, no warranty claim on it.
Re: part damaged during shipping - 08/24/2011
... The sales mgr (owner's son) just does whatever he wants. He already had the body shop repair the part. I told them that the repair was "on the house" since they didn't follow the P&P. Sigh. Again, I'M the bad guy for pointing out the rules....
Re: part damaged during shipping - 08/24/2011
NO YOU ARE NOT OFF YOUR ROCKER !!!!!!!!
Re: 2005 silverado - over counter part - 10/11/2011
If it is OTC, are you charging labor? I wouldn't. (UNLESS it was originally purchased OTC and your shop installed the new one).
Re: 2005 silverado - over counter part - 10/11/2011
I've used the wiring repair labor op for harnesses if there isn't a specific harness labor op and it works fine.
2005 silverado - over counter part - 10/10/2011
(1GBHC29285E271588)Looking for a labor op for PT#98017958 / FUEL INJECTOR WIRING HARNESS
Re: 2005 silverado - over counter part - 10/11/2011
Y...
Re: non gm parts mark up - 08/19/2011
From warranty management workshop binder page 21 "If non-GM part is used because a GM part is not available, the reason must be recorded on the job card. The service agent net price must be identified and cannot be marked up." Put in the part number,...
no parts to return to wpc - 07/28/2014
I HAVE A CLAIM THAT THEY ARE ASKING FOR THE PART TO BE SENT BACK TO WPC, BUT THERE ISN'T A PART BECAUSE THE PART WAS MISSING WHEN THEY REPLACED IT. HOW DO I HANDLE THIS SINCE I DON'T HAVE A PART TO SEND BACK.
Forum - 12/22/2017
I've always taken replace to mean install a new part to take the place of a part that wasn't functioning. My body shop uses R&I for remove and install a part that they've taken off and then reinstalled. A lot of techs will use R&R...
Major Component Serial Number- New or Used? - 04/19/2010
... or engine. I know on GWM there is a box for "serial number", is that the serial number of the new part or the serial number off the failed part? My manager says its off the old part, DBC says its off the new part... I cant seem to fing anything in print...
Re: cant think.....argh - 08/26/2008
I always try to think of it this way Did part A cause part B to fail, If so use labor op for part A and olh part B labor then h route. If both parts fail independently use two labor ops this way GM knows there is a problem with both parts. It makes it...
Forum - 12/20/2007
You add all the freight amounts together and submit on one line. Use the total number of parts overnighted in the part amt line, the part # of the most expensive part, 0.0 for part amt., total freight charge in net, but not to exceed $100.00.
Re: GOODWRENCH LIMITED LIFETIME GUARANTEE - 03/18/2008
I just submit my 1st lifetime guarantee claim and it got rejected stating "not a goodwrench service plus part number". However, after reviewing P&P, it states the part that was installed as LG should have been flagged, and in this case it was. Where...
What is the correct procedure? - 02/10/2009
Customer complaint=hazard switch inop. Vehicle out of warranty. Ordered part & Tech installed. When going to transfer a button from original switch to new, discovered unable to do so, & new part was missing the button. Essentially the first switch...
Forum - 01/26/2018
I have found that if you " do NOT " select a failed part and just fill in the " causal part or description section " ......... you can briefly describe the failure as unknown or whatever you desire to fill in. The system...
Forum - 01/29/2018
dlaw645: Yes, that is true - GWM will allow entry of a causal part description vs the selection of a causal part. Although, it is very important that the technician's comments support the cause of failure, with the labor operation and failed part reflecting...
Re: Parts Warranty - 02/28/2014
Just to make sure I get this right: If we replaced a part (power steering pump 3/4/13) on a customers car ( 08' w/91608 miles) and the customer returns 2/27/14 and we have to replace that part again. Does the part have a 12mth/unlimited miles warranty...
i knew gm doesnt pay to recondition a used vehicle.just had questions about the parts pick up issue since its a stock vehicle and not a customer's vehicle...
Re: part pick up fm another dealer for a used vehicle - 04/13/2011
You are correct, you are not allowed to collect for parts expediting on a stock unit. P & P Art 1.5.18 is about parts expediting and says it is a "customer enthusiasm service". It also references Bulletin# 99-00-89-021, if you need any more info.
Re: part pick up fm another dealer for a used vehicle - 04/13/2011
the repair ended up being out of emissions warranty so back to the service advisor it went for him to correct... thanks everyone for your help..
AC Delco part numbers - 06/13/2011
Hello all! Hope everyone had an awesome weekend! My parts manager came and asked me about some parts numbers and I was hoping someone here had the answer. For coolant, we currently use part # 12346290 and it goes through warranty like any other normal...
Re: AC Delco part numbers - 06/13/2011
We use 12346290 but 12377912 shows up in EPIC with pricing. You should be able use either one I'd think. Just a note though, in July 12377912 pricing goes up and it will cost more than 12346290. Give it a shot and see what happens?
Re: AC Delco part numbers - 06/15/2011
The AC Delco part number worked. Thank you.
part damaged during shipping - 08/24/2011
... had a large scuff mark in the painted end. I told the service advisor they needed to return the part and get it replaced based on the parts policies & procedures regarding defective parts & accessories. They wanted to have the body shop repair the...
Re: part damaged during shipping - 08/24/2011
You are correct. The part should be returned through the parts dept as a defective part, no warranty claim on it.
Re: part damaged during shipping - 08/24/2011
... The sales mgr (owner's son) just does whatever he wants. He already had the body shop repair the part. I told them that the repair was "on the house" since they didn't follow the P&P. Sigh. Again, I'M the bad guy for pointing out the rules....
Re: part damaged during shipping - 08/24/2011
NO YOU ARE NOT OFF YOUR ROCKER !!!!!!!!
Re: 2005 silverado - over counter part - 10/11/2011
If it is OTC, are you charging labor? I wouldn't. (UNLESS it was originally purchased OTC and your shop installed the new one).
Re: 2005 silverado - over counter part - 10/11/2011
I've used the wiring repair labor op for harnesses if there isn't a specific harness labor op and it works fine.
2005 silverado - over counter part - 10/10/2011
(1GBHC29285E271588)Looking for a labor op for PT#98017958 / FUEL INJECTOR WIRING HARNESS
Re: 2005 silverado - over counter part - 10/11/2011
Y...
Re: non gm parts mark up - 08/19/2011
From warranty management workshop binder page 21 "If non-GM part is used because a GM part is not available, the reason must be recorded on the job card. The service agent net price must be identified and cannot be marked up." Put in the part number,...
no parts to return to wpc - 07/28/2014
I HAVE A CLAIM THAT THEY ARE ASKING FOR THE PART TO BE SENT BACK TO WPC, BUT THERE ISN'T A PART BECAUSE THE PART WAS MISSING WHEN THEY REPLACED IT. HOW DO I HANDLE THIS SINCE I DON'T HAVE A PART TO SEND BACK.
Forum - 12/22/2017
I've always taken replace to mean install a new part to take the place of a part that wasn't functioning. My body shop uses R&I for remove and install a part that they've taken off and then reinstalled. A lot of techs will use R&R...
Major Component Serial Number- New or Used? - 04/19/2010
... or engine. I know on GWM there is a box for "serial number", is that the serial number of the new part or the serial number off the failed part? My manager says its off the old part, DBC says its off the new part... I cant seem to fing anything in print...
Re: cant think.....argh - 08/26/2008
I always try to think of it this way Did part A cause part B to fail, If so use labor op for part A and olh part B labor then h route. If both parts fail independently use two labor ops this way GM knows there is a problem with both parts. It makes it...
Forum - 12/20/2007
You add all the freight amounts together and submit on one line. Use the total number of parts overnighted in the part amt line, the part # of the most expensive part, 0.0 for part amt., total freight charge in net, but not to exceed $100.00.
Re: GOODWRENCH LIMITED LIFETIME GUARANTEE - 03/18/2008
I just submit my 1st lifetime guarantee claim and it got rejected stating "not a goodwrench service plus part number". However, after reviewing P&P, it states the part that was installed as LG should have been flagged, and in this case it was. Where...
What is the correct procedure? - 02/10/2009
Customer complaint=hazard switch inop. Vehicle out of warranty. Ordered part & Tech installed. When going to transfer a button from original switch to new, discovered unable to do so, & new part was missing the button. Essentially the first switch...
Forum - 01/26/2018
I have found that if you " do NOT " select a failed part and just fill in the " causal part or description section " ......... you can briefly describe the failure as unknown or whatever you desire to fill in. The system...
Forum - 01/29/2018
dlaw645: Yes, that is true - GWM will allow entry of a causal part description vs the selection of a causal part. Although, it is very important that the technician's comments support the cause of failure, with the labor operation and failed part reflecting...
Re: Parts Warranty - 02/28/2014
Just to make sure I get this right: If we replaced a part (power steering pump 3/4/13) on a customers car ( 08' w/91608 miles) and the customer returns 2/27/14 and we have to replace that part again. Does the part have a 12mth/unlimited miles warranty...
What Would You Do? - 04/23 - 03/23/2023
... had been previously replaced, on 4/28/2022 at 100,269 miles. The technician proceeded with the part warranty transaction, evacuated, and replaced the A/C compressor, then vacuum recharge. Also had to flush the system before repair. The advisor attached...
What Would You Do? - 11/23 - 10/25/2023
A vehicle nearing the expiration of its NVLW was brought into the service department for routine service as well as a warrantable defect. The routine service was performed, but unfortunately the technician had to order the part for the warranty concern....
What Would You Do - 09/19 - 08/27/2019
... realized that the cover had been charged out on the job card. As an Associated Accessory a new part would have been sent to the dealer at no charge. At this point the warranty administrator discussed the issue with the parts manager. The parts manager...
Re: PARTS EXPEDITE FROM ANOTHER DEALER - 03/05/2010
Just trying to get someone else's feel on this statement from GM in Message G_0000050657. Part Expediting - Correct Procedure to Submit (Bulletin update Coming) There has been some confusion regarding the submission of transactions that include Part...
Re: Parts purchased locally. global pays less. - 05/10/2010
That is the way they told us to do it to.... but.... I have our parts department bill the part at the regular GM cost on the RO & attach a copy of the invoice where they got the part expedited from. I then put the part in the regular causal part field...
Re: HOW DO YOU CLAIM: NPN PARTS - 04/22/2008
When using a NPN part you take the part out of the claim and put it in the net feild, then give a breif description in the comments field.
Re: 2008 CADILLAC CTS (OP CODE HELP) - 01/25/2008
Rhonda.part nmbr is for door lock and window switch.depending on which side,front or rear look at N2144,N2145,N2154,N2155.EPIC in dealer world is a great tool.put in part# and will give a descripition.I use this all the time,also great for checking p...
Re: Related repairs - 09/04/2008
PART OF THAT MAY BE RELATED TO BULLETIN 05-01-38-012C. I HAVE HAD THIS DISCUSSION ALSO AND NORMALLY I WOULD USE THE OPERATION OF THE FAILED COMPONENT AND THE SUBSEQUENT DAMAGE FROM THAT PART WOULD BE OLH IF APPLICABLE TO THE FAILED PART. MY REP PREFERS ...
Re: RADIO B CLAIM - 10/28/2008
The labor op does not require a part number, however the claim type b does require a part number, you put in the gm part no., no cost and submit as a claim type b with auth g and include admin time and handling.
Re: What is the correct procedure? - 06/23/2008
... jobs, two lines, with correct labor ops and b auth for related repair on second job/line. apply parts for both lines; if the part is the same number for both sides, part count = 1 with part number on each line....
Re: need a labor op... - 07/18/2008
I checked EPIC again, and it calls the part a sensor, not a sender. I would use what EPIC says, as the part group number and labor operation codes are linked. I rarely get a reject for wrong part/labor op when I check those two things.
Trans Output Shaft Seal - Labor op??? - 03/09/2010
2007 Silverado - A/Trans Serv Seal (full trans) per part#, group 4.005 (not listed in j&l part to labor op guide)
Re: PARTS EXPEDITE FROM ANOTHER DEALER - 03/03/2010
Make sure in Global that you also enter the amt of the part plus markup in the part cost amt. field and mark the trade indicator. If you leave the part cost blank it pays at cost and you don't get your markup %.
Re: OVER THE COUNTER PARTS WARRANTY VERSUS INSTALLED - 03/26/2010
On over the counter part warranties, you retain the failed part for 15 days just like regular warranty.
Re: BULLETIN WITH OVERNIGHT FREIGHT - 04/02/2010
Did you get the part from another dealership, or just overnight from GM?
Re: Parts amount exceeds allowance.... - 06/21/2010
I have asked our parts dept. to not use the part# when they charge out partial amts. They put it in as just the name of the part without the # and then I run it as a net amt. item. Saves a lot of headaches now that Global Warranty pays off the part#...
Re: PAID CLAIM: NOW PENDING DEBIT ?????? - 06/25/2010
I read that until they actually acknowledge receipt, it is the dealer's responsibility to make sure WPC received the part. In other words, even if you ship with UPS, and they sign for it, they can still debit it if they "can't find" the part. I had...
Re: TRANS REPLACEMENT - 03/03/2009
Just noticed the mileage--was this a part warranty replacement, goodwill ??
Re: SATURN PT#15859578-BLOCK - 03/10/2009
I PULLED UP THRU EPIC "STATES - NOT AN ACTIVE PART" BUT CHECKED THE INVOICE (WE PURCHASED PART FROM A SATURN DEALER & THE PT# LISTED IS 15859578)
Re: Oil leak diagnosis - 03/31/2009
Whatever GM part # is charged out by parts dept. for dye--I must admit I haven't paid attention to the part # charged out, and don't have one right now to check.
Re: cross line saturns - 05/14/2009
If the part number is a GM part number it can be entered as any other part number. If its not a GM part number then you would need to put in net amount and "H" route. We have also seen alot more saturns coming our way.
Goodwrench and Go Rewards - 07/22/2009
... tire, and $1 per wiper blade or refill. I recently put in some blades and they kept telling me part invalid. After working my way up the part reps I have been informed that several parts were not uploaded into the system so if you come across this...
Re: Help finding opcode for G8 - 07/22/2009
What is the part group number?
Re: Help finding opcode for G8 - 07/24/2009
What part #s were they?
Re: PARTS EXCESSIVE - 07/29/2009
You need to H-Route to your AVM with comments regarding the main failed part and added part, with why 2 or more parts were replaced.
... had been previously replaced, on 4/28/2022 at 100,269 miles. The technician proceeded with the part warranty transaction, evacuated, and replaced the A/C compressor, then vacuum recharge. Also had to flush the system before repair. The advisor attached...
What Would You Do? - 11/23 - 10/25/2023
A vehicle nearing the expiration of its NVLW was brought into the service department for routine service as well as a warrantable defect. The routine service was performed, but unfortunately the technician had to order the part for the warranty concern....
What Would You Do - 09/19 - 08/27/2019
... realized that the cover had been charged out on the job card. As an Associated Accessory a new part would have been sent to the dealer at no charge. At this point the warranty administrator discussed the issue with the parts manager. The parts manager...
Re: PARTS EXPEDITE FROM ANOTHER DEALER - 03/05/2010
Just trying to get someone else's feel on this statement from GM in Message G_0000050657. Part Expediting - Correct Procedure to Submit (Bulletin update Coming) There has been some confusion regarding the submission of transactions that include Part...
Re: Parts purchased locally. global pays less. - 05/10/2010
That is the way they told us to do it to.... but.... I have our parts department bill the part at the regular GM cost on the RO & attach a copy of the invoice where they got the part expedited from. I then put the part in the regular causal part field...
Re: HOW DO YOU CLAIM: NPN PARTS - 04/22/2008
When using a NPN part you take the part out of the claim and put it in the net feild, then give a breif description in the comments field.
Re: 2008 CADILLAC CTS (OP CODE HELP) - 01/25/2008
Rhonda.part nmbr is for door lock and window switch.depending on which side,front or rear look at N2144,N2145,N2154,N2155.EPIC in dealer world is a great tool.put in part# and will give a descripition.I use this all the time,also great for checking p...
Re: Related repairs - 09/04/2008
PART OF THAT MAY BE RELATED TO BULLETIN 05-01-38-012C. I HAVE HAD THIS DISCUSSION ALSO AND NORMALLY I WOULD USE THE OPERATION OF THE FAILED COMPONENT AND THE SUBSEQUENT DAMAGE FROM THAT PART WOULD BE OLH IF APPLICABLE TO THE FAILED PART. MY REP PREFERS ...
Re: RADIO B CLAIM - 10/28/2008
The labor op does not require a part number, however the claim type b does require a part number, you put in the gm part no., no cost and submit as a claim type b with auth g and include admin time and handling.
Re: What is the correct procedure? - 06/23/2008
... jobs, two lines, with correct labor ops and b auth for related repair on second job/line. apply parts for both lines; if the part is the same number for both sides, part count = 1 with part number on each line....
Re: need a labor op... - 07/18/2008
I checked EPIC again, and it calls the part a sensor, not a sender. I would use what EPIC says, as the part group number and labor operation codes are linked. I rarely get a reject for wrong part/labor op when I check those two things.
Trans Output Shaft Seal - Labor op??? - 03/09/2010
2007 Silverado - A/Trans Serv Seal (full trans) per part#, group 4.005 (not listed in j&l part to labor op guide)
Re: PARTS EXPEDITE FROM ANOTHER DEALER - 03/03/2010
Make sure in Global that you also enter the amt of the part plus markup in the part cost amt. field and mark the trade indicator. If you leave the part cost blank it pays at cost and you don't get your markup %.
Re: OVER THE COUNTER PARTS WARRANTY VERSUS INSTALLED - 03/26/2010
On over the counter part warranties, you retain the failed part for 15 days just like regular warranty.
Re: BULLETIN WITH OVERNIGHT FREIGHT - 04/02/2010
Did you get the part from another dealership, or just overnight from GM?
Re: Parts amount exceeds allowance.... - 06/21/2010
I have asked our parts dept. to not use the part# when they charge out partial amts. They put it in as just the name of the part without the # and then I run it as a net amt. item. Saves a lot of headaches now that Global Warranty pays off the part#...
Re: PAID CLAIM: NOW PENDING DEBIT ?????? - 06/25/2010
I read that until they actually acknowledge receipt, it is the dealer's responsibility to make sure WPC received the part. In other words, even if you ship with UPS, and they sign for it, they can still debit it if they "can't find" the part. I had...
Re: TRANS REPLACEMENT - 03/03/2009
Just noticed the mileage--was this a part warranty replacement, goodwill ??
Re: SATURN PT#15859578-BLOCK - 03/10/2009
I PULLED UP THRU EPIC "STATES - NOT AN ACTIVE PART" BUT CHECKED THE INVOICE (WE PURCHASED PART FROM A SATURN DEALER & THE PT# LISTED IS 15859578)
Re: Oil leak diagnosis - 03/31/2009
Whatever GM part # is charged out by parts dept. for dye--I must admit I haven't paid attention to the part # charged out, and don't have one right now to check.
Re: cross line saturns - 05/14/2009
If the part number is a GM part number it can be entered as any other part number. If its not a GM part number then you would need to put in net amount and "H" route. We have also seen alot more saturns coming our way.
Goodwrench and Go Rewards - 07/22/2009
... tire, and $1 per wiper blade or refill. I recently put in some blades and they kept telling me part invalid. After working my way up the part reps I have been informed that several parts were not uploaded into the system so if you come across this...
Re: Help finding opcode for G8 - 07/22/2009
What is the part group number?
Re: Help finding opcode for G8 - 07/24/2009
What part #s were they?
Re: PARTS EXCESSIVE - 07/29/2009
You need to H-Route to your AVM with comments regarding the main failed part and added part, with why 2 or more parts were replaced.
Re: PARTS EXCESSIVE - 07/20/2009
I usually have to H route to my DVM when I have that situation. Mine always wants the part number listed in comments with an explanation as to why that part was needed. Hopefully your tech wrote good notes and an explanation for the extra part.
Re: PARTS PRICING DISPUTE - 07/14/2009
WHEN YOU GO INTO EPIC & PUT IN THE PART # -- CLICK ON PART INFORMATION ON THE BOTTOM OF SCREEN .. IT WILL SHOW THE MERCH QTY
Re: PARTS PRICING DISPUTE - 07/14/2009
so you would use the $11.76 as cost for that part ???
Re: PARTS PRICING DISPUTE - 07/14/2009
If you simply look under pricing instead of Part/X-ref info, you will see what each part costs, regardless of how they are packaged. The part you refer to is 100 to a case & 10 to a package, but $11.76 EACH as the dealer cost.
Re: srta trans warranty - 09/17/2010
i would say PART ONLY ....
HELP!!! - 10/27/2010
... A LABOR OP FOR THIS...ANY AND ALL HELP WITH THIS IS GREATLY APPRECIATED....I DID TRY USING THE PART GROUP TO LABOR OP BUT STILL CONFUSED ON WHAT TO USE...THE PART NUMBER IS 23010610..PART GROUP IS 4.282....THANKS IN ADVANCE...
Re: GMPP-RADIO - 11/05/2010
PIPER.... ARE YOU ON REYNOLDS ?? IF SO, YOU LEAVE THE PART SHOWING AS A PART ON JC, BUT WHEN YOU SUBMIT YOUR CLAIM, YOU DELETE THAT PART# & PLACE THE (COST+MARKUP 25%+TAX) AMOUNT IN NET WITH COMMENTS STATING: PT######## DLR COST $$$$ PLUS MARK UP & TAX...
Re: Emission Warranty - 11/16/2010
I HAVE TO AGREE ITS NOT A COVERED PART.
Re: Emission Warranty - 11/16/2010
all part of the plan to keep us guessing!
Re: srta trans warranty - 11/17/2010
i thought the flush code comes from the failed part too..
Re: GM warranty quiz jan 11-2 - 01/21/2011
... is key. ALL warranties except emissions & safety recalls are void as of that date, including any parts warranties. If a part is installed after the branding date & then fails, the normal parts warranty stands unless the failure is deemed part of the...
Re: warranty parts debits - 08/16/2011
we are a small dealer and as the parts are given out to the tech the box it came in is left on the shelf until the old one is turned in, then either the parts person,manager or myself signs for the part and tags it and puts it on the shelf and signs off...
Re: Customer reimbursement - 09/26/2011
I WOULD THINK IT HAD TO BE A GM PART TO GET REIMBURSED...
Re: Process for over the counter parts - 11/09/2012
We always open a repair order even for an over the counter part replacement, just put the information in the write up that it's an over the counter part with the appropriate information, and attach a copy of the original parts invoice to the RO. About...
Accessory Warranty - 06/25/2012
... one corner, evidently by a forklift. I applied for a warranty on the cover that rejected because part price. The part price was correct and the labor op was correct, but it had to be H-routed anyway. The DM rejected the claim stating that a bent part...
Re: Accessory Warranty - 06/25/2012
Was the damage found by the parts dept or by the tech installing the part.? I would put this on the parts dept for not inspecting the part. The damaged part should have been sent back by the parts dept and never made it to the install process.. I've...
USING EPIC HELP FIND LABOR OP - 04/10/2012
... and was recently in a training workshop where I thought that instructor told us that we could use part cross reference in the epic screen to assist in finding a lop using the complete failed part number. When I put part number in feild , I am only able...
REPLACE VS. RE-PLACE - 12/21/2017
... or position". I wish GM would use "re-install"in SI when it is meant to put the original part back into the vehicle, and "replace" when they want a new part. Some of the techs interperet the word differently and then the repair is rejected for 'part...
Forum - 02/19/2018
I like it but will still use the J&L part group to op code resource.
Forum - 02/08/2018
On something like that I would type in a causal part description and use the tech notes to identify what was wrong with the initial sealer application. Don't highlight the causal part at all. The system may not accept it if you use the sealer as the ...
What Would You Do - 04/18 - 03/26/2018
... requiring replacement approximately three years ago. Since the compressor is a limited lifetime part, the advisor wrote the job card up as a warranty concern. The job card was dispatched to a technician, where the vehicle was diagnosed, and...
CTS sedan window frame rear applique - 06/08/2017
... frame rear applique on a 2014 CTS. There is not a labor op and many steps to replacing this part. Is this a "labor op closest to" situation? Should I use the op that pays the most as there are 4 parts removed to get this part off the...
Forum - 03/22/2017
... the repair order should be closed and another on made when the customer comes back to have the part installed, i experience this all the time where the part is ordered the RO is kept open and most of the time the customer doesnt come back to several...
Forum - 09/22/2017
One of my favorite and most helpful resources found here is the parts group to labor op. I access it often. I pulled up this part group and it is not showing any op codes that apply. Ask your parts department to recheck the parts group#'s by...
Forum - 09/25/2017
... block failure most likely knocked out the BCM. SO, the junction block should be the failed part (which is the part I cannot find an opcode for) and the BCM as collateral damage with part auth and OLH. Does anyone have an opcode for this junction...
I usually have to H route to my DVM when I have that situation. Mine always wants the part number listed in comments with an explanation as to why that part was needed. Hopefully your tech wrote good notes and an explanation for the extra part.
Re: PARTS PRICING DISPUTE - 07/14/2009
WHEN YOU GO INTO EPIC & PUT IN THE PART # -- CLICK ON PART INFORMATION ON THE BOTTOM OF SCREEN .. IT WILL SHOW THE MERCH QTY
Re: PARTS PRICING DISPUTE - 07/14/2009
so you would use the $11.76 as cost for that part ???
Re: PARTS PRICING DISPUTE - 07/14/2009
If you simply look under pricing instead of Part/X-ref info, you will see what each part costs, regardless of how they are packaged. The part you refer to is 100 to a case & 10 to a package, but $11.76 EACH as the dealer cost.
Re: srta trans warranty - 09/17/2010
i would say PART ONLY ....
HELP!!! - 10/27/2010
... A LABOR OP FOR THIS...ANY AND ALL HELP WITH THIS IS GREATLY APPRECIATED....I DID TRY USING THE PART GROUP TO LABOR OP BUT STILL CONFUSED ON WHAT TO USE...THE PART NUMBER IS 23010610..PART GROUP IS 4.282....THANKS IN ADVANCE...
Re: GMPP-RADIO - 11/05/2010
PIPER.... ARE YOU ON REYNOLDS ?? IF SO, YOU LEAVE THE PART SHOWING AS A PART ON JC, BUT WHEN YOU SUBMIT YOUR CLAIM, YOU DELETE THAT PART# & PLACE THE (COST+MARKUP 25%+TAX) AMOUNT IN NET WITH COMMENTS STATING: PT######## DLR COST $$$$ PLUS MARK UP & TAX...
Re: Emission Warranty - 11/16/2010
I HAVE TO AGREE ITS NOT A COVERED PART.
Re: Emission Warranty - 11/16/2010
all part of the plan to keep us guessing!
Re: srta trans warranty - 11/17/2010
i thought the flush code comes from the failed part too..
Re: GM warranty quiz jan 11-2 - 01/21/2011
... is key. ALL warranties except emissions & safety recalls are void as of that date, including any parts warranties. If a part is installed after the branding date & then fails, the normal parts warranty stands unless the failure is deemed part of the...
Re: warranty parts debits - 08/16/2011
we are a small dealer and as the parts are given out to the tech the box it came in is left on the shelf until the old one is turned in, then either the parts person,manager or myself signs for the part and tags it and puts it on the shelf and signs off...
Re: Customer reimbursement - 09/26/2011
I WOULD THINK IT HAD TO BE A GM PART TO GET REIMBURSED...
Re: Process for over the counter parts - 11/09/2012
We always open a repair order even for an over the counter part replacement, just put the information in the write up that it's an over the counter part with the appropriate information, and attach a copy of the original parts invoice to the RO. About...
Accessory Warranty - 06/25/2012
... one corner, evidently by a forklift. I applied for a warranty on the cover that rejected because part price. The part price was correct and the labor op was correct, but it had to be H-routed anyway. The DM rejected the claim stating that a bent part...
Re: Accessory Warranty - 06/25/2012
Was the damage found by the parts dept or by the tech installing the part.? I would put this on the parts dept for not inspecting the part. The damaged part should have been sent back by the parts dept and never made it to the install process.. I've...
USING EPIC HELP FIND LABOR OP - 04/10/2012
... and was recently in a training workshop where I thought that instructor told us that we could use part cross reference in the epic screen to assist in finding a lop using the complete failed part number. When I put part number in feild , I am only able...
REPLACE VS. RE-PLACE - 12/21/2017
... or position". I wish GM would use "re-install"in SI when it is meant to put the original part back into the vehicle, and "replace" when they want a new part. Some of the techs interperet the word differently and then the repair is rejected for 'part...
Forum - 02/19/2018
I like it but will still use the J&L part group to op code resource.
Forum - 02/08/2018
On something like that I would type in a causal part description and use the tech notes to identify what was wrong with the initial sealer application. Don't highlight the causal part at all. The system may not accept it if you use the sealer as the ...
What Would You Do - 04/18 - 03/26/2018
... requiring replacement approximately three years ago. Since the compressor is a limited lifetime part, the advisor wrote the job card up as a warranty concern. The job card was dispatched to a technician, where the vehicle was diagnosed, and...
CTS sedan window frame rear applique - 06/08/2017
... frame rear applique on a 2014 CTS. There is not a labor op and many steps to replacing this part. Is this a "labor op closest to" situation? Should I use the op that pays the most as there are 4 parts removed to get this part off the...
Forum - 03/22/2017
... the repair order should be closed and another on made when the customer comes back to have the part installed, i experience this all the time where the part is ordered the RO is kept open and most of the time the customer doesnt come back to several...
Forum - 09/22/2017
One of my favorite and most helpful resources found here is the parts group to labor op. I access it often. I pulled up this part group and it is not showing any op codes that apply. Ask your parts department to recheck the parts group#'s by...
Forum - 09/25/2017
... block failure most likely knocked out the BCM. SO, the junction block should be the failed part (which is the part I cannot find an opcode for) and the BCM as collateral damage with part auth and OLH. Does anyone have an opcode for this junction...
Sealant Covered/Not Covered - 11/01/2017
Hi,Is there a document that gives the part numbers of sealant that is covered and how much sealant applies per job/vehicle? It's sometimes difficult to know if it's something that is considered shop supplies or something that GM will...
Re: no parts to return to wpc - 07/28/2014
I have faxed a copy of the job card to the warranty parts center before stating the part requested was missing or lost no part to return..and have called before too..
ACCESSORY INSTALLS - 02/10/2015
... the new vehicle, NOT when it is a LPO) and I am running into a problem as to how to have the part number be on the repair order without any cost or quantity. I've read previous posts that say that just using the labor op without the part number will...
Re: ACCESSORY INSTALLS - 02/11/2015
... for transaction category and enter the repair completion date. Pressing enter will take you to the Parts info screen, I enter the part number and Qty. Enter through the rest of the claim entry and submit as you would any other claim. When the claim is...
Forum - 01/17/2017
I have had this reject come up with a couple of claims yesterday-one was with reductant fluid as the only part and another was with a bulb that was rejecting no matter what labor code I tried. There is info about this new reject situation in Global Connect...
Forum - 11/21/2016
Up to 0.3 hrs for WPC part return requests & 0.2 hrs for document only requests
Forum - 01/30/2017
the part probably failed inspection did the report give a reason ?
Re: Battery Reject - 01/12/2016
88865243 is a good gm part number, you probably marked it as a non gm part when you submitted the claim go back and take the x by the part off and resubmit the claim should go through..
Forum - 10/27/2023
Why would you do a parts warranty when the part is latching (correctly?)
What Would You Do? - 01/24 - 12/27/2023
... A copy of the customer pay invoice was attached to the current job card supporting the part warranty claim. The technician replaced the engine and related parts, including consequentially damaged parts (intake manifold, turbo, related hardware and...
Forum - 07/10/2019
If it is not a GM accessory part , and is a 3rd party cataloged part they will pay labor only. You will need to contact the part rep's at 800-952-7655 to get credit. We ran into this on a roll-n-lock cover.
Forum - 04/29/2019
... I don't remember having so much difficulty with claim types. I thought that for part warranties the transaction type was based on the original purchase. If it was originally purchased over the counter, it would be an over the...
Forum - 04/24/2019
I'm talking about Part warranties.
Forum - 10/15/2018
So after a bunch of talking between departments, I got everything squared away. The problem was, the part wasn't billed on the Repair Order. But they brought the part in to program, we couldn't even get it programmed because the part was bad. They had...
CPO POWERTRAIN COVERAGE - 09/10/2018
... only tool they have to check for restricted ops and it doesn't come up, does it matter that the part to be replaced was never a powertrain covered part? Or must it have originally been a powertrain covered part in order to replace it under CPO Power...
special coverage 11175 - 06/05/2018
... Gear. this was performed and noe the shift cable broke again. The special coverage is out of date. Part would be good for a part warrant within the 12 month part coverage. I'm need to know if I claim this as a part warranty or could do a policy clai...
Forum - 10/08/2020
Hi CarolRoyal - I agree, cost for the part is $11.88 ($2.97/quart).
Back ordered parts that are a safety concern. - 02/26/2020
We have a customer with a nationaly back order part with only 2 available in the country. The vehicle can not be driven until the repair is complete. Our GM asked if we can remove the part from an inventory unit and place it on the customers vehicle,...
Forum - 04/01/2020
What transaction type did you select, and what is the part?
WPC REQUEST ON AN ENGINE NOT YET PAID - 04/16/2020
HAS AND OR CAN WPC REQUEST AN ENGINE/PART THAT HAS NOT BEEN PAID???
Forum - 03/17/2021
They have to indicate what part came apart and caused the metal debris
Re: Parts at Dealer Cost - 09/08/2015
In Global Warranty Management: >indicate the causal part >indicate the part quantity >enter the part number(s) >enter the part(s) cost >indicate service agent trade by clicking the Svc Agent Trade box By entering the part cost and indicating service...
Forum - 04/27/2018
... that has expired, although will be available again in print in the near future. "If the causal part is a sub-component of an assembly, and the entire assembly requires replacement, utilize the assembly labor operation. Note: A Cost Comparison Worksheet...
Forum - 03/02/2018
One of the things I learned years ago is that there is not an opcode for every single part. The way I was taught was you find the "NEAREST opcode" based on the part it "touches". In this case, the antenna is exactly the correct component to...
Re: WPC returns - 04/19/2012
[quote] cnkraemer: The copies of the request and the UPS labol that I give to parts go with the part back to the WPC. I don't touch the return other than to give them all of the paperwork. I keep the other copy as a "just in case" and to submit for...
Hi,Is there a document that gives the part numbers of sealant that is covered and how much sealant applies per job/vehicle? It's sometimes difficult to know if it's something that is considered shop supplies or something that GM will...
Re: no parts to return to wpc - 07/28/2014
I have faxed a copy of the job card to the warranty parts center before stating the part requested was missing or lost no part to return..and have called before too..
ACCESSORY INSTALLS - 02/10/2015
... the new vehicle, NOT when it is a LPO) and I am running into a problem as to how to have the part number be on the repair order without any cost or quantity. I've read previous posts that say that just using the labor op without the part number will...
Re: ACCESSORY INSTALLS - 02/11/2015
... for transaction category and enter the repair completion date. Pressing enter will take you to the Parts info screen, I enter the part number and Qty. Enter through the rest of the claim entry and submit as you would any other claim. When the claim is...
Forum - 01/17/2017
I have had this reject come up with a couple of claims yesterday-one was with reductant fluid as the only part and another was with a bulb that was rejecting no matter what labor code I tried. There is info about this new reject situation in Global Connect...
Forum - 11/21/2016
Up to 0.3 hrs for WPC part return requests & 0.2 hrs for document only requests
Forum - 01/30/2017
the part probably failed inspection did the report give a reason ?
Re: Battery Reject - 01/12/2016
88865243 is a good gm part number, you probably marked it as a non gm part when you submitted the claim go back and take the x by the part off and resubmit the claim should go through..
Forum - 10/27/2023
Why would you do a parts warranty when the part is latching (correctly?)
What Would You Do? - 01/24 - 12/27/2023
... A copy of the customer pay invoice was attached to the current job card supporting the part warranty claim. The technician replaced the engine and related parts, including consequentially damaged parts (intake manifold, turbo, related hardware and...
Forum - 07/10/2019
If it is not a GM accessory part , and is a 3rd party cataloged part they will pay labor only. You will need to contact the part rep's at 800-952-7655 to get credit. We ran into this on a roll-n-lock cover.
Forum - 04/29/2019
... I don't remember having so much difficulty with claim types. I thought that for part warranties the transaction type was based on the original purchase. If it was originally purchased over the counter, it would be an over the...
Forum - 04/24/2019
I'm talking about Part warranties.
Forum - 10/15/2018
So after a bunch of talking between departments, I got everything squared away. The problem was, the part wasn't billed on the Repair Order. But they brought the part in to program, we couldn't even get it programmed because the part was bad. They had...
CPO POWERTRAIN COVERAGE - 09/10/2018
... only tool they have to check for restricted ops and it doesn't come up, does it matter that the part to be replaced was never a powertrain covered part? Or must it have originally been a powertrain covered part in order to replace it under CPO Power...
special coverage 11175 - 06/05/2018
... Gear. this was performed and noe the shift cable broke again. The special coverage is out of date. Part would be good for a part warrant within the 12 month part coverage. I'm need to know if I claim this as a part warranty or could do a policy clai...
Forum - 10/08/2020
Hi CarolRoyal - I agree, cost for the part is $11.88 ($2.97/quart).
Back ordered parts that are a safety concern. - 02/26/2020
We have a customer with a nationaly back order part with only 2 available in the country. The vehicle can not be driven until the repair is complete. Our GM asked if we can remove the part from an inventory unit and place it on the customers vehicle,...
Forum - 04/01/2020
What transaction type did you select, and what is the part?
WPC REQUEST ON AN ENGINE NOT YET PAID - 04/16/2020
HAS AND OR CAN WPC REQUEST AN ENGINE/PART THAT HAS NOT BEEN PAID???
Forum - 03/17/2021
They have to indicate what part came apart and caused the metal debris
Re: Parts at Dealer Cost - 09/08/2015
In Global Warranty Management: >indicate the causal part >indicate the part quantity >enter the part number(s) >enter the part(s) cost >indicate service agent trade by clicking the Svc Agent Trade box By entering the part cost and indicating service...
Forum - 04/27/2018
... that has expired, although will be available again in print in the near future. "If the causal part is a sub-component of an assembly, and the entire assembly requires replacement, utilize the assembly labor operation. Note: A Cost Comparison Worksheet...
Forum - 03/02/2018
One of the things I learned years ago is that there is not an opcode for every single part. The way I was taught was you find the "NEAREST opcode" based on the part it "touches". In this case, the antenna is exactly the correct component to...
Re: WPC returns - 04/19/2012
[quote] cnkraemer: The copies of the request and the UPS labol that I give to parts go with the part back to the WPC. I don't touch the return other than to give them all of the paperwork. I keep the other copy as a "just in case" and to submit for...
Re: LOCAL FREIGHT - 12/22/2010
... getting them shipped to you from another GM dealer or buying them elsewhere? This sounds like a part expedite situation to me. If so, you need a copy of the invoice for the part(s) being shipped to attach to the job card. Your extra cost plus freight...
Re: Replaced starter - 02/26/2009
[quote] Ken: THATS MY BIG COMPLAINT ABOUT PART WARRANTIES WHILE STILL WTHIN FACTORY WARRANTY HAVING TO A AUTH "B" (REPEAT REPAIR) WISH GM WOULD COME UP WITH A DIFFERENT AUTH CODE FOR THIS. [/quote] Fact is they are watching what parts keep breaking....
Parts Warranties - 11/16/2020
This is one of those questions that I'm trying to get clarification on. There's been some confusion with the parts warranty when the part was originally replaced while under warranty. Trying to clarify the parts warranties so that I can relay this...
Forum - 11/16/2018
Are you using the fluid as a causal part? If so, leave the fluid billed, remove the causal part number and put in the causal part comment field that the fluid was low. I wouldn't submit it unless the tech had good punch times and a good story documenting...
What Would You Do - 06/22 - 05/25/2022
... a 2021 Chevrolet Tahoe. The first line of the claim addressed the installation of a special-order part, a rear hatch access button, the second line addressed a concern with the driver side inside wall panel trim breaking down in the rear hatch area,...
What Would You Do? - 09/22 - 08/22/2022
... Also found a fractured stator. The technician indicated that it was not clearly evident which part caused vehicle failure, but required a replacement SRTA. The transmission was replaced and then reprogrammed. The warranty administrator selected...
Forum - 12/08/2022
... they just use RTV sealant. In those instances you just use the pan operation but don't put a part number in your failed part, just use the failed part comment field and put in the sealer was leaking and identify the leak area, or you can just say...
Adding a line to a claim - 03/01/2024
... (accepted).Total claim hours 3.0hr Labor op #1421130 front bumper lower shutter replacement Part #85131839 (base 1.5, diag .3) and Part #85535098 (base 1.5, diag .3)Line #1 Tech scanned vehicle and received codes stored in vehicle. Tech tested power...
What Would You Do? - 11/22 - 10/28/2022
The owner of a 2022 Chevrolet Silverado visited the service department to have a loose feeling in the front end of the truck addressed. The technician diagnosed a failure with both front upper ball joints.To correct the condition both of the upper a-arms...
What Would You Do? - 07/22 - 06/20/2022
The owner of a 2021 Chevrolet Silverado took their vehicle to the service department for a routine LOF/tire rotation and also to have an open field action performed.The field action required the installation of a component, that after installation was...
Forum - 06/21/2022
I have one of these on my desk right now for a Bolt battery same type of scenario. If you install a part on a warranty transaction and it is defective then the second part needs authorization for excessive parts and other hours to diagnose and replace...
Forum - 06/14/2022
Maybe I have confused myself over time, but I think the only part that is limited to 12 months is a battery replaced late under bumper to bumper. It is my understanding that all GM parts replacements are covered for a period of 2 years unlimited mileage...
Forum - 10/31/2023
Yes that is the LOP I I will use but the part was only ordered on this ro. The part had to be ordered and the customer will return to have the part replaced. Since I have so many hours on this one I am wondering if I should be claiming some time on the...
Forum - 10/09/2023
If damaged parts (grille, headlamp, left fender) cannot be repaired, replacement is warranted. Body shop needs to supply their invoice where the parts were purchased with part numbers listed. If they are GM part numbers, list/bill on claim under parts;...
Forum - 05/19/2023
What is the part number in question? Are you working with a bulletin or is this a regular repair? Do you have the last 8 of your VIN so we can see what you are running into? I personally have not run into any issues except for one that I had related to...
Up Assembly Claim Help - 11/23/2018
Hi,We had a vehicle that needed a carrier bearing. The part was on back order. We were sent a rear axle instead. We're being told to submit the carrier bearing and that GM will reimburse us for the rear axle in about six weeks. ...
Parts warranty - 01/11/2019
... those don't agree.I'm not looking to place blame or argue but I want a difinitive answer.Does the parts warranty period pertain to:the initial purchase and/or installation under warranty of a specific componentORThe last visit where the part was installedIt...
Forum - 05/17/2018
If the customer opted for a non-GM part then the warranty would be provided through the parts supplier. Any expenses related to the repair would be handled inside whatever policies the aftermarket provide has. I think kristen is saying you might have...
Parts Warranty vs Powertrain Warranty - 06/18/2018
We had a vehicle come in that had a part replaced while the vehicle was still under the powertrain warranty. About 10,000 miles and 7 months later the part failed again. However the vehicle is now out of the powertrain warranty by time. Doesn't the parts...
Pyramid repair - 06/14/2021
... 84849877 and replaced 1st module, would not communicate with vehicle. Ordered another, same part number, same results, would not communicate. Contacted TAC, performed additional diagnosis, advised to replace for a 3rd time, same part number and results....
Re: CLARIFICATION: BULLETIN #07-08-64-019 - 04/07/2009
Many, many moons ago when I was in the parts department, we used to charge out the entire part number on one of the first ro's under the bulletin, that way the dealership gets paid for the part. Or the parts department could re cost the part for individual...
Re: two parts, two labor ops, but switched the parts..... - 12/29/2009
... manually entering them. But you would need to do a self debit on the one that paid with the wrong part on it first and then when you re-submit it with the correct part it will need a "B" auth. THAT'S IT! Thanks, I couldn't remember the self debit p...
Question? 2006 Duramax w allison trans. part#20759972 lower cooler line replacment, which labor op,K5393 or K5389 - 12/11/2009
Not sure which labor op to used, the K5389 has notes with allision transmission, but it says transmission fluid cooler lower pipe replacment, and K5393 is for lower trans cooler line or fitting replacment but says nothing about allision transmission. ...
Re: Question? 2006 Duramax w allison trans. part#20759972 lower cooler line replacment, which labor op,K5393 or K5389 - 12/11/2009
Hi Brian... Could you please provide the VIN?
Re: Question? 2006 Duramax w allison trans. part#20759972 lower cooler line replacment, which labor op,K5393 or K5389 - 12/11/2009
VIN# 1GCHK23D96F205491 THIS IS ONE OF THE VEHICLES, I HAVE THREE OTHER RO'S FOR SAME REPAIR SIMILAR VEHICLE, THANKS
... getting them shipped to you from another GM dealer or buying them elsewhere? This sounds like a part expedite situation to me. If so, you need a copy of the invoice for the part(s) being shipped to attach to the job card. Your extra cost plus freight...
Re: Replaced starter - 02/26/2009
[quote] Ken: THATS MY BIG COMPLAINT ABOUT PART WARRANTIES WHILE STILL WTHIN FACTORY WARRANTY HAVING TO A AUTH "B" (REPEAT REPAIR) WISH GM WOULD COME UP WITH A DIFFERENT AUTH CODE FOR THIS. [/quote] Fact is they are watching what parts keep breaking....
Parts Warranties - 11/16/2020
This is one of those questions that I'm trying to get clarification on. There's been some confusion with the parts warranty when the part was originally replaced while under warranty. Trying to clarify the parts warranties so that I can relay this...
Forum - 11/16/2018
Are you using the fluid as a causal part? If so, leave the fluid billed, remove the causal part number and put in the causal part comment field that the fluid was low. I wouldn't submit it unless the tech had good punch times and a good story documenting...
What Would You Do - 06/22 - 05/25/2022
... a 2021 Chevrolet Tahoe. The first line of the claim addressed the installation of a special-order part, a rear hatch access button, the second line addressed a concern with the driver side inside wall panel trim breaking down in the rear hatch area,...
What Would You Do? - 09/22 - 08/22/2022
... Also found a fractured stator. The technician indicated that it was not clearly evident which part caused vehicle failure, but required a replacement SRTA. The transmission was replaced and then reprogrammed. The warranty administrator selected...
Forum - 12/08/2022
... they just use RTV sealant. In those instances you just use the pan operation but don't put a part number in your failed part, just use the failed part comment field and put in the sealer was leaking and identify the leak area, or you can just say...
Adding a line to a claim - 03/01/2024
... (accepted).Total claim hours 3.0hr Labor op #1421130 front bumper lower shutter replacement Part #85131839 (base 1.5, diag .3) and Part #85535098 (base 1.5, diag .3)Line #1 Tech scanned vehicle and received codes stored in vehicle. Tech tested power...
What Would You Do? - 11/22 - 10/28/2022
The owner of a 2022 Chevrolet Silverado visited the service department to have a loose feeling in the front end of the truck addressed. The technician diagnosed a failure with both front upper ball joints.To correct the condition both of the upper a-arms...
What Would You Do? - 07/22 - 06/20/2022
The owner of a 2021 Chevrolet Silverado took their vehicle to the service department for a routine LOF/tire rotation and also to have an open field action performed.The field action required the installation of a component, that after installation was...
Forum - 06/21/2022
I have one of these on my desk right now for a Bolt battery same type of scenario. If you install a part on a warranty transaction and it is defective then the second part needs authorization for excessive parts and other hours to diagnose and replace...
Forum - 06/14/2022
Maybe I have confused myself over time, but I think the only part that is limited to 12 months is a battery replaced late under bumper to bumper. It is my understanding that all GM parts replacements are covered for a period of 2 years unlimited mileage...
Forum - 10/31/2023
Yes that is the LOP I I will use but the part was only ordered on this ro. The part had to be ordered and the customer will return to have the part replaced. Since I have so many hours on this one I am wondering if I should be claiming some time on the...
Forum - 10/09/2023
If damaged parts (grille, headlamp, left fender) cannot be repaired, replacement is warranted. Body shop needs to supply their invoice where the parts were purchased with part numbers listed. If they are GM part numbers, list/bill on claim under parts;...
Forum - 05/19/2023
What is the part number in question? Are you working with a bulletin or is this a regular repair? Do you have the last 8 of your VIN so we can see what you are running into? I personally have not run into any issues except for one that I had related to...
Up Assembly Claim Help - 11/23/2018
Hi,We had a vehicle that needed a carrier bearing. The part was on back order. We were sent a rear axle instead. We're being told to submit the carrier bearing and that GM will reimburse us for the rear axle in about six weeks. ...
Parts warranty - 01/11/2019
... those don't agree.I'm not looking to place blame or argue but I want a difinitive answer.Does the parts warranty period pertain to:the initial purchase and/or installation under warranty of a specific componentORThe last visit where the part was installedIt...
Forum - 05/17/2018
If the customer opted for a non-GM part then the warranty would be provided through the parts supplier. Any expenses related to the repair would be handled inside whatever policies the aftermarket provide has. I think kristen is saying you might have...
Parts Warranty vs Powertrain Warranty - 06/18/2018
We had a vehicle come in that had a part replaced while the vehicle was still under the powertrain warranty. About 10,000 miles and 7 months later the part failed again. However the vehicle is now out of the powertrain warranty by time. Doesn't the parts...
Pyramid repair - 06/14/2021
... 84849877 and replaced 1st module, would not communicate with vehicle. Ordered another, same part number, same results, would not communicate. Contacted TAC, performed additional diagnosis, advised to replace for a 3rd time, same part number and results....
Re: CLARIFICATION: BULLETIN #07-08-64-019 - 04/07/2009
Many, many moons ago when I was in the parts department, we used to charge out the entire part number on one of the first ro's under the bulletin, that way the dealership gets paid for the part. Or the parts department could re cost the part for individual...
Re: two parts, two labor ops, but switched the parts..... - 12/29/2009
... manually entering them. But you would need to do a self debit on the one that paid with the wrong part on it first and then when you re-submit it with the correct part it will need a "B" auth. THAT'S IT! Thanks, I couldn't remember the self debit p...
Question? 2006 Duramax w allison trans. part#20759972 lower cooler line replacment, which labor op,K5393 or K5389 - 12/11/2009
Not sure which labor op to used, the K5389 has notes with allision transmission, but it says transmission fluid cooler lower pipe replacment, and K5393 is for lower trans cooler line or fitting replacment but says nothing about allision transmission. ...
Re: Question? 2006 Duramax w allison trans. part#20759972 lower cooler line replacment, which labor op,K5393 or K5389 - 12/11/2009
Hi Brian... Could you please provide the VIN?
Re: Question? 2006 Duramax w allison trans. part#20759972 lower cooler line replacment, which labor op,K5393 or K5389 - 12/11/2009
VIN# 1GCHK23D96F205491 THIS IS ONE OF THE VEHICLES, I HAVE THREE OTHER RO'S FOR SAME REPAIR SIMILAR VEHICLE, THANKS
Re: Question? 2006 Duramax w allison trans. part#20759972 lower cooler line replacment, which labor op,K5393 or K5389 - 12/11/2009
I would be inclined to use labor operation K5393 - based on the location of the part within a parts illustrator schematic. It appears to attach to the bottom of the radiator.
Re: Question? 2006 Duramax w allison trans. part#20759972 lower cooler line replacment, which labor op,K5393 or K5389 - 12/21/2009
Did you look at TSB 08-07-30-049A I use this often.
A new one for me.... - 07/31/2008
... the old one was removed with a heat gun and new decal was installed. VIN 1GNFC13568R242918, part #25941056, part group 17.507. I asked the tech where the decal was and he told me it was on the lower part of both right doors at the bottom. How would...
Re: RADIO B CLAIM - 10/28/2008
[quote] Christalyn: If you put them in as a B claim do you use a new radio part no. with no cost for the failed part? [/quote] Should get it as an exchange from ESC (parts needs to let them know its a claim type B when they order it)-then run just like...
Re: LEAK TESTING - 02/27/2008
Can't seem to find where it was but I'm sure dye is supposed to go in part field. I'm trying to locate info. However, the part # for dye does pay with this labor op. Does not reject for part# incompatible.
Re: non gm parts mark up - 08/29/2011
[quote] conny: yea i know that, parts charged it out on the job card with no markup. its just when i submitted the claim it marked up the part..i just need to know how to submit it without marking up the part... [/quote] If you are submitting via GlobalWarranty...
Re: GMPP and the WPC - 05/12/2012
We treat GMPP parts exactly like regular GM warranty parts. We document the part on the job card, tag & shelve it, keep it for 15 days after payment and scrap according to GM requirements. Refer to P&P Section 1.7.3 - Disposition of Defective Material...
Re: Special Coverage #11135 - 08/06/2012
The base labor should be zero right? and all thats on the line is the part... and if you have to, submit the part with no costs in the parts area and use misc. item for the cost of the part.
Re: CORE - 08/31/2012
I use the 'Search Part Information' through parts on GM Global Connect. If you search the part # it shows the core charge in the information. I print it out and attach to the RO. If you don't have that function Parts could print out for you, or see...
Parts# / labor Op code - 04/04/2014
... the side trim on left side of driver front seat is loose. Trim was cracked, so we replaced it with part# 25941791 group# 16.6852. The only labor op code we could find to match it was 7021400. I used the resource Parts Group to Labor OP to find the Labor...
Forum - 02/07/2018
... review with the WSC, the freight expense was approved. The dealer was able to clarify that the part was not ordered OVN, but the PDC automatically overnighted the part with the corresponding charge. The dealer was also able to show that the part invoice...
What Would You Do - 03/17 - 02/17/2017
... of the same sensor. The dealership performed the necessary repair and charged the customer for the parts and labor. The customer returned to the Buick GMC dealership a month later with both invoices, one from the Chevrolet store and the other from...
Re: ACCESSORY INSTALLS - 02/11/2015
[quote] annawarranty: Because there are several different part numbers for each accessory type it is important to use it in the ZSET claim. [/quote] Good information Anna! Entering the part number in the part field of the ZSET transaction is very important...
Cause Codes clarification - 09/27/2016
... written up to replace all loose door appliques, they are all on a single line, with all 6 applique parts on that line. When pulling up the Labor Operations, there are 3 different LOP's depending on which applique you're replacing. 2020320 (part 84021605,...
Battery Reject - 01/12/2016
I'm trying to submit a battery under new vehicle warranty but the claim won't process, keep getting error message: part number 88865243 was submitted as a non-GM part. Resubmit as GM part. This is the correct p/n though, so not sure how to proceed....
17019 and the Oil - 02/07/2017
... and found the list of 2017 Malibus that need it done. I ended up calling the DBC because the parts information on submitting the oil was actually contradicting. In one part of the bulletin it says you MUST use the part numbers listed, which...
Saturn Global Warranty Transaction Entry at a Non-Saturn Dealership - 02/18/2010
... problem getting most of the Saturn repairs under warranty paid, since we went Global. If I put the part amount in Net, it sometimes rejects for Net amount excessive and then I can put the part number in where it belongs and it will pay. But I've had...
Forum - 12/05/2017
... on a WPC return request. Bulletin 99-00-89-019 lists all of the requirements for returning parts or job cards for review and line item Q is taken directly from that bulletin. Q. WPC Return Reimbursement - Administrative Allowance, Postage and Core Service...
Forum - 06/17/2021
As usual Mary is spot on, failed part is the part you put on to "fix" it and all other parts and repair attempts are excessive parts and OLH. The story better bring a tear to your eye it should be so good and the time punches better make sense or you...
Forum - 08/24/2021
I would probable use 6429919, as it would fall under 'safety'. The parts department should be able to give you a part #, but I have never used a part # on a CCND
Forum - 12/30/2020
The claim never should have been rejected for that reason, I would get someone higher up involved. GM supercedes part numbers all the time. As long as you installed the new part number that replaced the discontiued one, the claim is still valid. ...
Forum - 03/17/2021
In the past, for non-Transportation Claims, a closest to labor operation was used (e.g. instrument panel compartment) and the part expense was entered in net, as the part number did not exist when entered in GWM.
Forum - 12/23/2020
From what I understand, each part has it's own line, unless the parts are consequential damage. I've submitted a claim with no/reduced labor because the part failed, but overlapped with a warranty repair from a previous line. The next job lines might...
Forum - 02/18/2020
I would think that if they could provide a receipt for the part purchase, they could. I would submit the reimbursement claim first, then perform the recall, to have gm part installed.
Forum - 02/27/2020
Hi SarahCummins, Refer to P&P Article 1.2.1.7 regarding Swapping Components between Vehicles: Although swapping of parts can be very useful from a diagnostic perspective, swapped parts must never remain on the customer's vehicle. If it is determined...
I would be inclined to use labor operation K5393 - based on the location of the part within a parts illustrator schematic. It appears to attach to the bottom of the radiator.
Re: Question? 2006 Duramax w allison trans. part#20759972 lower cooler line replacment, which labor op,K5393 or K5389 - 12/21/2009
Did you look at TSB 08-07-30-049A I use this often.
A new one for me.... - 07/31/2008
... the old one was removed with a heat gun and new decal was installed. VIN 1GNFC13568R242918, part #25941056, part group 17.507. I asked the tech where the decal was and he told me it was on the lower part of both right doors at the bottom. How would...
Re: RADIO B CLAIM - 10/28/2008
[quote] Christalyn: If you put them in as a B claim do you use a new radio part no. with no cost for the failed part? [/quote] Should get it as an exchange from ESC (parts needs to let them know its a claim type B when they order it)-then run just like...
Re: LEAK TESTING - 02/27/2008
Can't seem to find where it was but I'm sure dye is supposed to go in part field. I'm trying to locate info. However, the part # for dye does pay with this labor op. Does not reject for part# incompatible.
Re: non gm parts mark up - 08/29/2011
[quote] conny: yea i know that, parts charged it out on the job card with no markup. its just when i submitted the claim it marked up the part..i just need to know how to submit it without marking up the part... [/quote] If you are submitting via GlobalWarranty...
Re: GMPP and the WPC - 05/12/2012
We treat GMPP parts exactly like regular GM warranty parts. We document the part on the job card, tag & shelve it, keep it for 15 days after payment and scrap according to GM requirements. Refer to P&P Section 1.7.3 - Disposition of Defective Material...
Re: Special Coverage #11135 - 08/06/2012
The base labor should be zero right? and all thats on the line is the part... and if you have to, submit the part with no costs in the parts area and use misc. item for the cost of the part.
Re: CORE - 08/31/2012
I use the 'Search Part Information' through parts on GM Global Connect. If you search the part # it shows the core charge in the information. I print it out and attach to the RO. If you don't have that function Parts could print out for you, or see...
Parts# / labor Op code - 04/04/2014
... the side trim on left side of driver front seat is loose. Trim was cracked, so we replaced it with part# 25941791 group# 16.6852. The only labor op code we could find to match it was 7021400. I used the resource Parts Group to Labor OP to find the Labor...
Forum - 02/07/2018
... review with the WSC, the freight expense was approved. The dealer was able to clarify that the part was not ordered OVN, but the PDC automatically overnighted the part with the corresponding charge. The dealer was also able to show that the part invoice...
What Would You Do - 03/17 - 02/17/2017
... of the same sensor. The dealership performed the necessary repair and charged the customer for the parts and labor. The customer returned to the Buick GMC dealership a month later with both invoices, one from the Chevrolet store and the other from...
Re: ACCESSORY INSTALLS - 02/11/2015
[quote] annawarranty: Because there are several different part numbers for each accessory type it is important to use it in the ZSET claim. [/quote] Good information Anna! Entering the part number in the part field of the ZSET transaction is very important...
Cause Codes clarification - 09/27/2016
... written up to replace all loose door appliques, they are all on a single line, with all 6 applique parts on that line. When pulling up the Labor Operations, there are 3 different LOP's depending on which applique you're replacing. 2020320 (part 84021605,...
Battery Reject - 01/12/2016
I'm trying to submit a battery under new vehicle warranty but the claim won't process, keep getting error message: part number 88865243 was submitted as a non-GM part. Resubmit as GM part. This is the correct p/n though, so not sure how to proceed....
17019 and the Oil - 02/07/2017
... and found the list of 2017 Malibus that need it done. I ended up calling the DBC because the parts information on submitting the oil was actually contradicting. In one part of the bulletin it says you MUST use the part numbers listed, which...
Saturn Global Warranty Transaction Entry at a Non-Saturn Dealership - 02/18/2010
... problem getting most of the Saturn repairs under warranty paid, since we went Global. If I put the part amount in Net, it sometimes rejects for Net amount excessive and then I can put the part number in where it belongs and it will pay. But I've had...
Forum - 12/05/2017
... on a WPC return request. Bulletin 99-00-89-019 lists all of the requirements for returning parts or job cards for review and line item Q is taken directly from that bulletin. Q. WPC Return Reimbursement - Administrative Allowance, Postage and Core Service...
Forum - 06/17/2021
As usual Mary is spot on, failed part is the part you put on to "fix" it and all other parts and repair attempts are excessive parts and OLH. The story better bring a tear to your eye it should be so good and the time punches better make sense or you...
Forum - 08/24/2021
I would probable use 6429919, as it would fall under 'safety'. The parts department should be able to give you a part #, but I have never used a part # on a CCND
Forum - 12/30/2020
The claim never should have been rejected for that reason, I would get someone higher up involved. GM supercedes part numbers all the time. As long as you installed the new part number that replaced the discontiued one, the claim is still valid. ...
Forum - 03/17/2021
In the past, for non-Transportation Claims, a closest to labor operation was used (e.g. instrument panel compartment) and the part expense was entered in net, as the part number did not exist when entered in GWM.
Forum - 12/23/2020
From what I understand, each part has it's own line, unless the parts are consequential damage. I've submitted a claim with no/reduced labor because the part failed, but overlapped with a warranty repair from a previous line. The next job lines might...
Forum - 02/18/2020
I would think that if they could provide a receipt for the part purchase, they could. I would submit the reimbursement claim first, then perform the recall, to have gm part installed.
Forum - 02/27/2020
Hi SarahCummins, Refer to P&P Article 1.2.1.7 regarding Swapping Components between Vehicles: Although swapping of parts can be very useful from a diagnostic perspective, swapped parts must never remain on the customer's vehicle. If it is determined...
Forum - 03/03/2020
Quick question. I know on a couple of occasions, we have ordered a part under b-b, but the install fell outside of coverage. On those, I have flagged as policy, but referenced the jobcard, date and mileage of the time we diagnosed and ordered part, in...
Forum - 09/23/2020
The only problem with the claim is excessive parts. She will either have to update the PET for the correct amount and then resubmit with Auth "P" if within her dealership auth limits or she will have to write that part off. The only problem at this...
Forum - 04/27/2020
With the reduction in WPC Warranty Part Return Requests (since mid-March), the request would appear to be either a Special Part Return Request supporting a new vehicle launch program or to investigate a critical quality issue. For further inquiry regarding...
Express shipping with rental question - 07/03/2020
I have a customer vehicle that was in for service and the part was express shipped. Customer was put in rental vehicle as they were going on a local vacation. They were in rental vehicle for 5 days. I know rental is capped at 3 days when express...
Material Allowance Not Found - 06/11/2018
So I've never seen this error before, but I'm trying to submit a claim with part number 84467435 and it keeps throwing up an error that says:Status: UnacceptedDescription: Material number 000000000084467435 not found. I've verified the part number...
Forum - 08/23/2018
... you are just expected to know or be able to find out and administer. Submitting is the easy part, getting paid and keeping the money that you've helped bring in is the knowledge part. Does that make sense?...
Forum - 08/23/2018
Thank you! I may have to utilize the fleet part of that, since it is part of a pipeline company. Going to try to make sure that is an acceptable path with the claim
Forum - 11/28/2018
I get two invoices from parts, the one where they replaced the part and the original purchase. They document a general complaint, the VIN, and mileage. Sometimes I'm left to figure out what the part is. I just use that information to code a claim and...
Forum - 04/25/2019
Hey Kristen, I have a follow up question about added lines...what about Claim B part added lines? We replaced a side object module on a vehicle under Customer pay. We were unable to program that module so had to do a second module and add...
Forum - 04/30/2019
OTC part warranty replacements of powertrain components (engine, automatic transmission, and transfer case) are unique from other OTC component replacements, as depending on the installation, may include labor. Handling an OTC powertrain...
Forum - 07/11/2019
PART IS NOT GM WARRANTY, IT IS AN ASSOCIATED ACCESSORY GO TO THE AIC TAB IN SALES APPS ON GLOBAL. WILL ONLY PAY LABOR COMPANY THAT MADE IT IS TO SUPPLY THE PART
Forum - 08/28/2019
I had the same exact issue just a few minutes ago. We replaced the instrument panel center bolt cover, part 84474284, using labor op 1030800 for instrument panel center bolt cover and it rejected for parts excessive. One part that cost $22.09. I know...
Forum - 08/28/2019
Hi there , First did the part number change ? check with your parts dept and verify. unless i have been doing it wrong the part numbers have to match unless it has superceded. Did you claim as a ZPTI trans type ?
Customer Pay TO Parts Warranty - 08/01/2019
Hello!So I was given a job card and the first line was Customer Pay. There was an issue with the part so a few lines down this part has now become Parts Warranty. For the customer pay line should there be punches with times on them or is it...
september test your knowledge quiz - 09/05/2019
I got two answers wrong on the quiz. I feel my answers were correct. Parts expediting costs, freight charges or the price difference between the cost of the part and what the other dealer charged is reimbursed from the part expedite not from freight...
Forum - 11/08/2019
The solution was actually quite simple. No replacement part was required, so this is treated as any reimbursement should be. The independant shop presented their original paid invoice, the failed part, and all necessary...
LABOR OP DISCREPANCY - 05/05/2023
My body shop looks up labor OPs by part number and vin. 1GNSKPKD4PR351843. When I look up LOP 1440054 it has a different time to remove and install front fascia than it does if you look it up by part number. I see the time was updated 04/01/2023. ...
Forum - 06/07/2023
I know on the app Parts Workbench Plus, you can look up the part and the difference between the listed(?) price and dealer(?). you can claim under (I forget at the moment) either part expedite or freight. I would have to be entering one to be sure.
Forum - 01/12/2024
From what I have found so far, if the JC open date is before January 1, 2024 submit as an exchange (no part pricing). If the JC open date is January 1, 2024 or after, submit with part pricing per the latest policy. (Bulletin 08-08-44-029L)
Forum - 05/02/2022
... to submit any of my claims. I have the same issue with Edge and Chrome where I can only submit 1 part per claim as I can not add more, nor can I select a causal Part. I'm really hoping they will have a solution or I will be screwed. ...
Electronic Service Center processing warranty claims with CCL - 12/05/2022
Normally the ESC can be counted on to properly bill exchange components and not charge the dealership for the part. Today however, we ran into a situation where the owner was covered by a CCL,,,which was correctly noted in IVH,,,and the ESC still...
Forum - 07/07/2022
... add a line, advise the cusotmer and get their approval, have signed off for add line, and make the part replacement service agent installed. The labor op used would be the normal labor op for the part and not the recall labor op. ...
Parts being charged on repair order Dealertrack vs other DMS systems - 03/10/2023
I know when a part is charged out on the job card I can go look to see just when it was put on there, especially if a tech is requesting diag time. If the part is put on while diag is running he gets nada even if he has the best diag story.Does...
Forum - 02/22/2024
... Kristen had that suggestion but there are many other scenarios. I had one where we had a COD part that GM could not provide so they agreed to pay for a rental while the car was down. As memory served to get it paid I used the opcode for the ECM which...
Forum - 12/04/2023
... to h-route with explanation. I had a brake recall, a couple months ago, that rejected for current part # and short-paid with old part #. If by chance the pricing is the same, you could just use one listed in bulletin...
Quick question. I know on a couple of occasions, we have ordered a part under b-b, but the install fell outside of coverage. On those, I have flagged as policy, but referenced the jobcard, date and mileage of the time we diagnosed and ordered part, in...
Forum - 09/23/2020
The only problem with the claim is excessive parts. She will either have to update the PET for the correct amount and then resubmit with Auth "P" if within her dealership auth limits or she will have to write that part off. The only problem at this...
Forum - 04/27/2020
With the reduction in WPC Warranty Part Return Requests (since mid-March), the request would appear to be either a Special Part Return Request supporting a new vehicle launch program or to investigate a critical quality issue. For further inquiry regarding...
Express shipping with rental question - 07/03/2020
I have a customer vehicle that was in for service and the part was express shipped. Customer was put in rental vehicle as they were going on a local vacation. They were in rental vehicle for 5 days. I know rental is capped at 3 days when express...
Material Allowance Not Found - 06/11/2018
So I've never seen this error before, but I'm trying to submit a claim with part number 84467435 and it keeps throwing up an error that says:Status: UnacceptedDescription: Material number 000000000084467435 not found. I've verified the part number...
Forum - 08/23/2018
... you are just expected to know or be able to find out and administer. Submitting is the easy part, getting paid and keeping the money that you've helped bring in is the knowledge part. Does that make sense?...
Forum - 08/23/2018
Thank you! I may have to utilize the fleet part of that, since it is part of a pipeline company. Going to try to make sure that is an acceptable path with the claim
Forum - 11/28/2018
I get two invoices from parts, the one where they replaced the part and the original purchase. They document a general complaint, the VIN, and mileage. Sometimes I'm left to figure out what the part is. I just use that information to code a claim and...
Forum - 04/25/2019
Hey Kristen, I have a follow up question about added lines...what about Claim B part added lines? We replaced a side object module on a vehicle under Customer pay. We were unable to program that module so had to do a second module and add...
Forum - 04/30/2019
OTC part warranty replacements of powertrain components (engine, automatic transmission, and transfer case) are unique from other OTC component replacements, as depending on the installation, may include labor. Handling an OTC powertrain...
Forum - 07/11/2019
PART IS NOT GM WARRANTY, IT IS AN ASSOCIATED ACCESSORY GO TO THE AIC TAB IN SALES APPS ON GLOBAL. WILL ONLY PAY LABOR COMPANY THAT MADE IT IS TO SUPPLY THE PART
Forum - 08/28/2019
I had the same exact issue just a few minutes ago. We replaced the instrument panel center bolt cover, part 84474284, using labor op 1030800 for instrument panel center bolt cover and it rejected for parts excessive. One part that cost $22.09. I know...
Forum - 08/28/2019
Hi there , First did the part number change ? check with your parts dept and verify. unless i have been doing it wrong the part numbers have to match unless it has superceded. Did you claim as a ZPTI trans type ?
Customer Pay TO Parts Warranty - 08/01/2019
Hello!So I was given a job card and the first line was Customer Pay. There was an issue with the part so a few lines down this part has now become Parts Warranty. For the customer pay line should there be punches with times on them or is it...
september test your knowledge quiz - 09/05/2019
I got two answers wrong on the quiz. I feel my answers were correct. Parts expediting costs, freight charges or the price difference between the cost of the part and what the other dealer charged is reimbursed from the part expedite not from freight...
Forum - 11/08/2019
The solution was actually quite simple. No replacement part was required, so this is treated as any reimbursement should be. The independant shop presented their original paid invoice, the failed part, and all necessary...
LABOR OP DISCREPANCY - 05/05/2023
My body shop looks up labor OPs by part number and vin. 1GNSKPKD4PR351843. When I look up LOP 1440054 it has a different time to remove and install front fascia than it does if you look it up by part number. I see the time was updated 04/01/2023. ...
Forum - 06/07/2023
I know on the app Parts Workbench Plus, you can look up the part and the difference between the listed(?) price and dealer(?). you can claim under (I forget at the moment) either part expedite or freight. I would have to be entering one to be sure.
Forum - 01/12/2024
From what I have found so far, if the JC open date is before January 1, 2024 submit as an exchange (no part pricing). If the JC open date is January 1, 2024 or after, submit with part pricing per the latest policy. (Bulletin 08-08-44-029L)
Forum - 05/02/2022
... to submit any of my claims. I have the same issue with Edge and Chrome where I can only submit 1 part per claim as I can not add more, nor can I select a causal Part. I'm really hoping they will have a solution or I will be screwed. ...
Electronic Service Center processing warranty claims with CCL - 12/05/2022
Normally the ESC can be counted on to properly bill exchange components and not charge the dealership for the part. Today however, we ran into a situation where the owner was covered by a CCL,,,which was correctly noted in IVH,,,and the ESC still...
Forum - 07/07/2022
... add a line, advise the cusotmer and get their approval, have signed off for add line, and make the part replacement service agent installed. The labor op used would be the normal labor op for the part and not the recall labor op. ...
Parts being charged on repair order Dealertrack vs other DMS systems - 03/10/2023
I know when a part is charged out on the job card I can go look to see just when it was put on there, especially if a tech is requesting diag time. If the part is put on while diag is running he gets nada even if he has the best diag story.Does...
Forum - 02/22/2024
... Kristen had that suggestion but there are many other scenarios. I had one where we had a COD part that GM could not provide so they agreed to pay for a rental while the car was down. As memory served to get it paid I used the opcode for the ECM which...
Forum - 12/04/2023
... to h-route with explanation. I had a brake recall, a couple months ago, that rejected for current part # and short-paid with old part #. If by chance the pricing is the same, you could just use one listed in bulletin...
Forum - 10/02/2017
How many warranty administrators out there handle parts returns/scrapping or returning of these special items like inflators? I have never had to do any of it, ever! The only part I play in the process is giving the parts department the information...
More on Add On Repairs? JLWarranty New April 2017 - 03/22/2017
I need clarification on this. If we have a repair order that ultimately results in a part being ordered, if we close out that repair order, and create a new RO when the vehicle comes back once we get the part...is this saying that we have to treat...
Forum - 06/13/2017
This happens with any part warranty when the information you enter shows it's beyond the 12 months. You'll have to put an A auth on it with an explanation that this is not true policy, but a LLPW that is now beyond 12 months old. That's the...
Labor Operation Help - 16-NA-175 - Bulletin Doesn't Apply to Vehicle - 03/05/2018
... regular labor code. They couldn't help with the labor operation since they needed the causal part, but there's not really a true causal part that I can see. It's flushing and refilling and changing the filter. Any suggestions? ...
NEW RECALL 18138 PARTIAL GALLON OF COOLANT - 05/01/2018
... have this recall, but the recall says one gallon of coolant will service 2 vehicles. it gives a part number, but the part number says it is for a gallon. Do we put the coolant in net item, or is there another way to charge out half a gallon?...
WPC and Cores - 01/25/2017
I haven't had to get a core reimbursement on a WPC part return in a while, but I see the requirement for attaching the "core exchange value documentation" to the job card. What is being used for this documentation? Is a print out of the price...
Required Documentation for Add Time - 03/14/2017
... need to include that they did what the add time is for or is it understood that the add time is part of the repair and does not need to be included in their comments in order to be claimed? For example, labor operation 8042380 (Rear Spring Replacement)...
Forum - 11/02/2016
... we ordered the customer a new one and I'm pretty sure that that is what we did as well because the part number doesn't work. I also had to use the compartment as the closest operation. I don't remember if I had to h-route it but either way,...
Forum - 01/19/2017
... labor operation that best reflects the cause of failure. Enter the transmission seal kit in the parts field. To address error 068: Either enter the part number for the failed part in the "Causal Part Number" field or in the free flow text field...
Re: ACCESSORY INSTALLS - 02/10/2015
YOU DON'T NEED LABOR TIME OR PART NUMBERS FOR THIS, GO INTO THE LABOR TIME GUIDE FOR DEALER INSTALLED GM ACCESSORIES INSTALLATION , EACH PART THAT WAS INSTALLED HAS ITS OWN LABOR OP ,MAKE A LINE FOR EACH ACCESSORY SUBMIT THE LABOR OP ONLY !! HOPE THI...
Re: reynolds - 04/08/2015
... fan. Our system is not paperless, although I believe they offer that. We use ERA-Ignite which is part windows type and part blue-screen. For warranty purposes you should only be using the windows end of it. We had UCS prior to that and I have yet...
Re: Over The Counter Parts Warranty - 01/29/2015
you would need to know what is wrong with the part so if i am not mistaken the service dept would have to check the part out and a job card would need to be made !
Re: no parts to return to wpc - 07/29/2014
WPC Parts Return Program Information Bulletin 99-00-89-019: Section 8: Parts Waiver For fluid only or no part on transaction to return, email the completed WPC Part Waiver form to the Warranty Support Center. The WPC Part Waiver form is available in...
Labor op ? - 10/07/2014
i am looking for a labor op for door vent visors on a 2015 GMC Sierra..part no 1932763..these are customer purchased items and dealer installed parts, and a claim with zset needs to be submitted showing these parts are on this vehicle. problem is I cant...
LABOR OP!! - 08/13/2012
2011 CHEVROLET IMPALA , REPLACED A WHEEL SPEED SENSOR JUMPER HARNESS PART NO 10340314, THERE IS NO LABOR OPERATION FOR THIS, AND I KNOW YEAR BACK THERE WAS A CAMP TO REPLACE THIS PART...DBC TOLD ME TO USE K6310 BUT I AM NOT SURE THAT'S GONNA WORK... ANY...
ac delco starter -parts warranty - 01/01/2013
Hello, I have a nissan that ac delco starter was installed on and now had to be replaced under service agent installed parts waaranty. The part # doesn't work in system ( choose vin not on file of corse) also tried putting part $ in net system keeps rejecting...
GMPP and Exchange Units (Radios, Clusters, etc.) - 09/20/2012
I submitted a transaction for GMPP on a DVD player. The part was not billed on the job card but now we are being billed by the supplier. Does GMPP pay for a part that is normally an exchange unit?
Re: Service Agent Installed Warranty - 02/12/2013
The base part warranty does go with the part, you'd have to get a copy of the original repair order from the other dealer to go with your RO. You'll also need to find out which injector was replaced because it would only cover if the same injector i...
Re: Special Coverage #11135 - 08/06/2012
I haven't done this one yet, but that part number would be claimed the first time only to pay for the tool kit required to perform the campaign and then the tools are reused each time. If I was submitting this I would open a misc line on the RO for that...
Re: GM Tire Program - 04/16/2012
So....who does your "part warranty" tire claims? I ended up following the bulletin and putting all of the information in myself for the parts dep't. They billed out labor and all though. That was one part that I didn't see addressed in the bulletin,...
need a labor op - 03/20/2012
working on a 2009 gmc acadia , replaced the Fuel Feed Intermediate Pipe part no 12591197..there is a service bulletin that applies to this part number but the repair doesnt apply to the bulletin.the pipe needs to be replaced...help!!!!!
Re: non gm parts mark up - 08/29/2011
... HAD FIRST SUBMITTED IT ON REYNOLDS,IT DOES MARK UP ON THERE..THE CLAIM DID REJECT DUE TO THE PART BEING MORE THAN THE GM PART..SO I RESUBMITTED ON GLOBAL WARRANTY AND SENT IT FOR AUTHORIZATION WITH AN EXPLANATION......
2010 CAMARO - STRIPE - 10/10/2011
... replaced & to reinstall the rear deck spoiler & trim which had been removed ..... per EPIC the part is called: R/CMPT LID CTR STRIPE , when I put in stripe in SI you get B7011 = Decal or Stripe Replacement .3 // when I check part group to labor op...
LABOR CODE J3250 - 12/16/2011
I HAVE JUST BEEN REJECTED FOR A J3250 LABOR CODE THAT INCLUDED A PART #22784072 SURGE TANK BECAUSE THE PART # ISN'T COMPATIBLE WITH THE LABOR CODE . (2011 SILVERADO) ANY SUGGESTIONS WHY/
Re: warranty parts debits - 08/16/2011
When dealing with warranty parts we have a stamp the tech is required to use. The parts department is required to sign off on the stamp and take responsibility for taking posession of the part. If the part is not returned and I have a stamp on the hard...
How many warranty administrators out there handle parts returns/scrapping or returning of these special items like inflators? I have never had to do any of it, ever! The only part I play in the process is giving the parts department the information...
More on Add On Repairs? JLWarranty New April 2017 - 03/22/2017
I need clarification on this. If we have a repair order that ultimately results in a part being ordered, if we close out that repair order, and create a new RO when the vehicle comes back once we get the part...is this saying that we have to treat...
Forum - 06/13/2017
This happens with any part warranty when the information you enter shows it's beyond the 12 months. You'll have to put an A auth on it with an explanation that this is not true policy, but a LLPW that is now beyond 12 months old. That's the...
Labor Operation Help - 16-NA-175 - Bulletin Doesn't Apply to Vehicle - 03/05/2018
... regular labor code. They couldn't help with the labor operation since they needed the causal part, but there's not really a true causal part that I can see. It's flushing and refilling and changing the filter. Any suggestions? ...
NEW RECALL 18138 PARTIAL GALLON OF COOLANT - 05/01/2018
... have this recall, but the recall says one gallon of coolant will service 2 vehicles. it gives a part number, but the part number says it is for a gallon. Do we put the coolant in net item, or is there another way to charge out half a gallon?...
WPC and Cores - 01/25/2017
I haven't had to get a core reimbursement on a WPC part return in a while, but I see the requirement for attaching the "core exchange value documentation" to the job card. What is being used for this documentation? Is a print out of the price...
Required Documentation for Add Time - 03/14/2017
... need to include that they did what the add time is for or is it understood that the add time is part of the repair and does not need to be included in their comments in order to be claimed? For example, labor operation 8042380 (Rear Spring Replacement)...
Forum - 11/02/2016
... we ordered the customer a new one and I'm pretty sure that that is what we did as well because the part number doesn't work. I also had to use the compartment as the closest operation. I don't remember if I had to h-route it but either way,...
Forum - 01/19/2017
... labor operation that best reflects the cause of failure. Enter the transmission seal kit in the parts field. To address error 068: Either enter the part number for the failed part in the "Causal Part Number" field or in the free flow text field...
Re: ACCESSORY INSTALLS - 02/10/2015
YOU DON'T NEED LABOR TIME OR PART NUMBERS FOR THIS, GO INTO THE LABOR TIME GUIDE FOR DEALER INSTALLED GM ACCESSORIES INSTALLATION , EACH PART THAT WAS INSTALLED HAS ITS OWN LABOR OP ,MAKE A LINE FOR EACH ACCESSORY SUBMIT THE LABOR OP ONLY !! HOPE THI...
Re: reynolds - 04/08/2015
... fan. Our system is not paperless, although I believe they offer that. We use ERA-Ignite which is part windows type and part blue-screen. For warranty purposes you should only be using the windows end of it. We had UCS prior to that and I have yet...
Re: Over The Counter Parts Warranty - 01/29/2015
you would need to know what is wrong with the part so if i am not mistaken the service dept would have to check the part out and a job card would need to be made !
Re: no parts to return to wpc - 07/29/2014
WPC Parts Return Program Information Bulletin 99-00-89-019: Section 8: Parts Waiver For fluid only or no part on transaction to return, email the completed WPC Part Waiver form to the Warranty Support Center. The WPC Part Waiver form is available in...
Labor op ? - 10/07/2014
i am looking for a labor op for door vent visors on a 2015 GMC Sierra..part no 1932763..these are customer purchased items and dealer installed parts, and a claim with zset needs to be submitted showing these parts are on this vehicle. problem is I cant...
LABOR OP!! - 08/13/2012
2011 CHEVROLET IMPALA , REPLACED A WHEEL SPEED SENSOR JUMPER HARNESS PART NO 10340314, THERE IS NO LABOR OPERATION FOR THIS, AND I KNOW YEAR BACK THERE WAS A CAMP TO REPLACE THIS PART...DBC TOLD ME TO USE K6310 BUT I AM NOT SURE THAT'S GONNA WORK... ANY...
ac delco starter -parts warranty - 01/01/2013
Hello, I have a nissan that ac delco starter was installed on and now had to be replaced under service agent installed parts waaranty. The part # doesn't work in system ( choose vin not on file of corse) also tried putting part $ in net system keeps rejecting...
GMPP and Exchange Units (Radios, Clusters, etc.) - 09/20/2012
I submitted a transaction for GMPP on a DVD player. The part was not billed on the job card but now we are being billed by the supplier. Does GMPP pay for a part that is normally an exchange unit?
Re: Service Agent Installed Warranty - 02/12/2013
The base part warranty does go with the part, you'd have to get a copy of the original repair order from the other dealer to go with your RO. You'll also need to find out which injector was replaced because it would only cover if the same injector i...
Re: Special Coverage #11135 - 08/06/2012
I haven't done this one yet, but that part number would be claimed the first time only to pay for the tool kit required to perform the campaign and then the tools are reused each time. If I was submitting this I would open a misc line on the RO for that...
Re: GM Tire Program - 04/16/2012
So....who does your "part warranty" tire claims? I ended up following the bulletin and putting all of the information in myself for the parts dep't. They billed out labor and all though. That was one part that I didn't see addressed in the bulletin,...
need a labor op - 03/20/2012
working on a 2009 gmc acadia , replaced the Fuel Feed Intermediate Pipe part no 12591197..there is a service bulletin that applies to this part number but the repair doesnt apply to the bulletin.the pipe needs to be replaced...help!!!!!
Re: non gm parts mark up - 08/29/2011
... HAD FIRST SUBMITTED IT ON REYNOLDS,IT DOES MARK UP ON THERE..THE CLAIM DID REJECT DUE TO THE PART BEING MORE THAN THE GM PART..SO I RESUBMITTED ON GLOBAL WARRANTY AND SENT IT FOR AUTHORIZATION WITH AN EXPLANATION......
2010 CAMARO - STRIPE - 10/10/2011
... replaced & to reinstall the rear deck spoiler & trim which had been removed ..... per EPIC the part is called: R/CMPT LID CTR STRIPE , when I put in stripe in SI you get B7011 = Decal or Stripe Replacement .3 // when I check part group to labor op...
LABOR CODE J3250 - 12/16/2011
I HAVE JUST BEEN REJECTED FOR A J3250 LABOR CODE THAT INCLUDED A PART #22784072 SURGE TANK BECAUSE THE PART # ISN'T COMPATIBLE WITH THE LABOR CODE . (2011 SILVERADO) ANY SUGGESTIONS WHY/
Re: warranty parts debits - 08/16/2011
When dealing with warranty parts we have a stamp the tech is required to use. The parts department is required to sign off on the stamp and take responsibility for taking posession of the part. If the part is not returned and I have a stamp on the hard...
Re: non gm parts mark up - 08/24/2011
yea i know that, parts charged it out on the job card with no markup. its just when i submitted the claim it marked up the part..i just need to know how to submit it without marking up the part...
srta trans warranty - 09/17/2010
... a transmission assembly over the counter. Installs it himself. Only makes it about 40 miles. Part warranty only, or would labor be covered as well. I say part only. Svc Manager says both. What do you guys think? ...
Re: WPC returns for 08/25/10 - 08/25/2010
... Chevrolet, GMC, Pontiac, Saab, HUMMER, and M.D. Truck Dealers Attention: Service Manager, Parts Manager, Warranty Administrator Subject: Warranty Part Return Request - System Error You may have noticed that you have received a larger than normal...
Re: Core Return - 02/28/2011
If the part was requested by the WPC you don't start a new claim, you do an add credit to your original claim and claim your admin time for the part return and you claim the core in the miscellaneous net item field.
Deductible - 02/12/2010
I have a part that was ordered while the customer was still under warranty. When the part arrived and we installed it for the customer the vehicle was out of factory warranty. The customer does have a GMPP with a $200 ded. The service manager wants...
Vibe recalls #10018 - 02/12/2010
On the warranty claims, does anyone know if there is a price amount for the part used? When we put in the part number on ours (89027393), it came up with no pricing information. If anyone knows, I would appreciate it - thanks!
Re: Vibe recalls #10018 - 02/15/2010
I went to price/availability in GM EPIC & found the dealer cost for that part as $.52 before any mark up. I use EPIC often, as it provides part group numbers. You can look up opcodes with the group number in the J&L handbook or online (on this website)...
Re: Deductible - 02/15/2010
If the part was ordered prior to the factory warranty exp. my GMPP rep would kick the claim back. That should be submitted to GM. If you are on global you will have to select the GM auth option and send the claim to your warranty support center person....
Re: More Global Warranty questions - 02/19/2010
... SUMMARY ON GLOBAL....TOOK A LITTLE WHILE TO FIGURE OUT MY TOTALS ETC BUT I THINK I HAVE THAT PART DOWN....HAVE A QUESTION ABOUT THE ADP PART...WHAT IS THE BEST WAY TO GET PROOF THAT THE RO ACTUALLY SENT AND HOW MUCH WAS REQUESTED ON EACH RO...IS THERE...
REYNOLDS DMS-VS BULK FLUID CHARGES - 03/24/2010
I HAVE A TAHOE WITH A LEAKING FRONT DIFF, WE FOUND IT NEC TO ADD SEALANT (WHICH LISTS AS A PART), & WE ADDED 2-DIFF FLUID (WHICH WE HAVE ALWAYS POSTED IN G.O.G) ---- NOW: WHEN CLAIMING THRU DMS INTERACTIVE, IT DOESNT SEEM I CAN SUBMIT IN NET ITEM, THEREFORE...
Re: POWER TRAIN QUESTION - 10/30/2009
[quote] h&kchevy : GM Part Number: 24221233 SEAL,TRANS FLUID CLR PIPE FTG Catalog Group #04.128. Is this the correct part #??? [/quote] F2002 Cover/Gasket, Differential -- Front -- Replace and the part is a transmission fluid cooler pipe fitting...
Material Number not found. - 12/30/2009
We are trying to submit a battery claim using part nymber 89021906. It is the correct part number but the claim will not go through-it says material number not found.
Re: two parts, two labor ops, but switched the parts..... - 12/29/2009
I agree with Rhonda on just manually entering them. But you would need to do a self debit on the one that paid with the wrong part on it first and then when you re-submit it with the correct part it will need a "B" auth.
CLAIMING BRAKE PADS LIFETIME WARRANTY ON GLOBAL WARRANTY CLAIM - 02/03/2010
I am having trouble submitting a claim for pads only. The pads are covered by the lifetime part warranty but I do not know how this translates in global. I tried to put it in under zreg for the part only and was unsuccessfaul any help would be great...
#07187C: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function - - 04/21/2009
... have a customer whose vehicle falls within the parameters of this SPA. They want us to order the part and run it as a warranty claim (part only but mileage is 54,287) and then they will install it. Can we do this? I thought all recalls & SPA's were...
Claim type B versus Auth code B - 03/27/2009
I know we've had this discussion before, however, I have a part failure for an 08 Pontiac Torrent with 4884 miles on it. It is a part we replaced before and it failed. It gets submitted as Auth code B not as a claim type B, correct?
Re: #07187C: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function - - 04/21/2009
... all repairs & adjustments MUST be done by a GM dealer. However, since this one has the second part with 70,001 miles to 80K giving the customer the cluster, I was wondering if it still applied. We don't run a claim for just getting them the part d...
Re: cross line saturns - 05/13/2009
... time. We have been picking up alot of Saturn work at our dealership. I have found that alot of the part numbers will not pay on the claims though. I have to put the part in net and H route it....
Re: cross line saturns - 05/15/2009
I hope they do. I just had another one reject today for "part number not on file". I checked with my parts department and it is the correct GM part number.
Re: GMPP RADIOS AND CLUSTERS - 01/27/2009
... the final total --- then I put in my comments, my 3-C's along with the actual cost amount on the part along with the part# .... Ive never had any problems...
PARTS WARRANTY ON A EBCM - 03/03/2009
I AM TRYING TO PROCESS A PARTS WARRANTY ON AN EBCM. SUBMITTED AS A CLAIM TYPE "B" WITH "G" AUTHORIZATION. PART NUMBER HAS BEEN SUPERCEDED SINCE THE INITIAL REPLACEMENT. EVEN TRIED USING THE ORIGINAL PART NUMBER. CLAIM KEEPS REJECTING "NM"....CLAIM TYPE...
Re: TRANS REPLACEMENT - 03/03/2009
I believe if Warranty pays full repair the part is covered for the remainder manufacturers warranty, and no less than a 12/12 warranty. If it's a goodwill situation and the customer pays any deductible at all they get the longer part warranty.
TRANSAXLE WARRANTY - 06/16/2009
We replaced a transaxle part number 19184051 on 5-8-9 in a 2003 Vibe(5y2sl62833z460954) and there is some controvesy as to the warranty. In P&P is seems to state that manual transmissions are covered 12/12. and On a part reference sheet I got from the...
Re: 08 Hummer H3 - 07/15/2009
When I have trouble, I go to the parts department and ask them to use the part number(s) to pull up an "explosion" of where the part goes. Then I use the nearest opcode. I would probably go with the endgate weatherstrip because it is probably near where...
Re: BATTERY PRICING - 07/16/2009
Thanks a lot. Do we have to change the price every time we have a battery claim??? Is is that the parts dept. doesn't get the price wright in their system or just price changes all the time????? Another question, If the parts dept gets a part in that...
yea i know that, parts charged it out on the job card with no markup. its just when i submitted the claim it marked up the part..i just need to know how to submit it without marking up the part...
srta trans warranty - 09/17/2010
... a transmission assembly over the counter. Installs it himself. Only makes it about 40 miles. Part warranty only, or would labor be covered as well. I say part only. Svc Manager says both. What do you guys think? ...
Re: WPC returns for 08/25/10 - 08/25/2010
... Chevrolet, GMC, Pontiac, Saab, HUMMER, and M.D. Truck Dealers Attention: Service Manager, Parts Manager, Warranty Administrator Subject: Warranty Part Return Request - System Error You may have noticed that you have received a larger than normal...
Re: Core Return - 02/28/2011
If the part was requested by the WPC you don't start a new claim, you do an add credit to your original claim and claim your admin time for the part return and you claim the core in the miscellaneous net item field.
Deductible - 02/12/2010
I have a part that was ordered while the customer was still under warranty. When the part arrived and we installed it for the customer the vehicle was out of factory warranty. The customer does have a GMPP with a $200 ded. The service manager wants...
Vibe recalls #10018 - 02/12/2010
On the warranty claims, does anyone know if there is a price amount for the part used? When we put in the part number on ours (89027393), it came up with no pricing information. If anyone knows, I would appreciate it - thanks!
Re: Vibe recalls #10018 - 02/15/2010
I went to price/availability in GM EPIC & found the dealer cost for that part as $.52 before any mark up. I use EPIC often, as it provides part group numbers. You can look up opcodes with the group number in the J&L handbook or online (on this website)...
Re: Deductible - 02/15/2010
If the part was ordered prior to the factory warranty exp. my GMPP rep would kick the claim back. That should be submitted to GM. If you are on global you will have to select the GM auth option and send the claim to your warranty support center person....
Re: More Global Warranty questions - 02/19/2010
... SUMMARY ON GLOBAL....TOOK A LITTLE WHILE TO FIGURE OUT MY TOTALS ETC BUT I THINK I HAVE THAT PART DOWN....HAVE A QUESTION ABOUT THE ADP PART...WHAT IS THE BEST WAY TO GET PROOF THAT THE RO ACTUALLY SENT AND HOW MUCH WAS REQUESTED ON EACH RO...IS THERE...
REYNOLDS DMS-VS BULK FLUID CHARGES - 03/24/2010
I HAVE A TAHOE WITH A LEAKING FRONT DIFF, WE FOUND IT NEC TO ADD SEALANT (WHICH LISTS AS A PART), & WE ADDED 2-DIFF FLUID (WHICH WE HAVE ALWAYS POSTED IN G.O.G) ---- NOW: WHEN CLAIMING THRU DMS INTERACTIVE, IT DOESNT SEEM I CAN SUBMIT IN NET ITEM, THEREFORE...
Re: POWER TRAIN QUESTION - 10/30/2009
[quote] h&kchevy : GM Part Number: 24221233 SEAL,TRANS FLUID CLR PIPE FTG Catalog Group #04.128. Is this the correct part #??? [/quote] F2002 Cover/Gasket, Differential -- Front -- Replace and the part is a transmission fluid cooler pipe fitting...
Material Number not found. - 12/30/2009
We are trying to submit a battery claim using part nymber 89021906. It is the correct part number but the claim will not go through-it says material number not found.
Re: two parts, two labor ops, but switched the parts..... - 12/29/2009
I agree with Rhonda on just manually entering them. But you would need to do a self debit on the one that paid with the wrong part on it first and then when you re-submit it with the correct part it will need a "B" auth.
CLAIMING BRAKE PADS LIFETIME WARRANTY ON GLOBAL WARRANTY CLAIM - 02/03/2010
I am having trouble submitting a claim for pads only. The pads are covered by the lifetime part warranty but I do not know how this translates in global. I tried to put it in under zreg for the part only and was unsuccessfaul any help would be great...
#07187C: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function - - 04/21/2009
... have a customer whose vehicle falls within the parameters of this SPA. They want us to order the part and run it as a warranty claim (part only but mileage is 54,287) and then they will install it. Can we do this? I thought all recalls & SPA's were...
Claim type B versus Auth code B - 03/27/2009
I know we've had this discussion before, however, I have a part failure for an 08 Pontiac Torrent with 4884 miles on it. It is a part we replaced before and it failed. It gets submitted as Auth code B not as a claim type B, correct?
Re: #07187C: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function - - 04/21/2009
... all repairs & adjustments MUST be done by a GM dealer. However, since this one has the second part with 70,001 miles to 80K giving the customer the cluster, I was wondering if it still applied. We don't run a claim for just getting them the part d...
Re: cross line saturns - 05/13/2009
... time. We have been picking up alot of Saturn work at our dealership. I have found that alot of the part numbers will not pay on the claims though. I have to put the part in net and H route it....
Re: cross line saturns - 05/15/2009
I hope they do. I just had another one reject today for "part number not on file". I checked with my parts department and it is the correct GM part number.
Re: GMPP RADIOS AND CLUSTERS - 01/27/2009
... the final total --- then I put in my comments, my 3-C's along with the actual cost amount on the part along with the part# .... Ive never had any problems...
PARTS WARRANTY ON A EBCM - 03/03/2009
I AM TRYING TO PROCESS A PARTS WARRANTY ON AN EBCM. SUBMITTED AS A CLAIM TYPE "B" WITH "G" AUTHORIZATION. PART NUMBER HAS BEEN SUPERCEDED SINCE THE INITIAL REPLACEMENT. EVEN TRIED USING THE ORIGINAL PART NUMBER. CLAIM KEEPS REJECTING "NM"....CLAIM TYPE...
Re: TRANS REPLACEMENT - 03/03/2009
I believe if Warranty pays full repair the part is covered for the remainder manufacturers warranty, and no less than a 12/12 warranty. If it's a goodwill situation and the customer pays any deductible at all they get the longer part warranty.
TRANSAXLE WARRANTY - 06/16/2009
We replaced a transaxle part number 19184051 on 5-8-9 in a 2003 Vibe(5y2sl62833z460954) and there is some controvesy as to the warranty. In P&P is seems to state that manual transmissions are covered 12/12. and On a part reference sheet I got from the...
Re: 08 Hummer H3 - 07/15/2009
When I have trouble, I go to the parts department and ask them to use the part number(s) to pull up an "explosion" of where the part goes. Then I use the nearest opcode. I would probably go with the endgate weatherstrip because it is probably near where...
Re: BATTERY PRICING - 07/16/2009
Thanks a lot. Do we have to change the price every time we have a battery claim??? Is is that the parts dept. doesn't get the price wright in their system or just price changes all the time????? Another question, If the parts dept gets a part in that...
Re: PARTS PRICING DISPUTE - 07/14/2009
I just checked the recall notice and the thread locker they are requiring is the blue which is a different part number than the one in your original post. That maybe the reason for your reject unless there has been a part number suppression.
PARTS EXCESSIVE - 07/20/2009
How do you submit a claim with extra parts on it? Only have one operation number but have two parts. Tech will have put another part that pertains to the same repair. I have claimed for OLH if there is an op for other part but still get reject for ex...
can I claim paint mix time & materials? - 09/25/2007
2007 Tahoe, upper left applique tab broke off creating rattle. When ordering the part (15791343) it states shipped black, paint to match. When coding for this part B8691 there is no associated materials code. Does that mean I can't claim for this to be...
Forum - 09/25/2007
I COULD BE WRONG, BUT ACCORDING TO J&L'S PART GROUP TO LABOR OP, THE CORRECT LABOR OP SHOULD BE B7876 FOR THE PART # YOU STATED & THAT LABOR OP GIVE PAINT TIME. I AM FAIRLY NEW TO ALL OF THIS SO I HOPE I DIDN'T STEER YOU IN THE WRONG DIRECTION.
Parts Scrapping - 09/19/2007
Our rep came in the other day and did a check on our scrapped parts. She says in addition to part being tagged we must attach a copy of the repair order to the part being scrapped. All i can find in the p&p is it must have repair order number and vin...
Forum - 09/19/2007
How I have been handling it is that I put in the LOP for the the part that was the original failure and add OLH to the claim for the other job. I use the published time for the OLH. I then have to H-route every claim with the explaination for the OLH...
Re: LEAK TESTING - 02/21/2008
THE PART # SHOULD NOT BE USED FOR DYE IT SHOULD GO IN AS A NET ITEM WHEN USING J9995 IT IS NOT A FAILURE OF THE DYE, THE DYE WAS JUST USED TO VERIFY A LEAK. THE PART NUMBER FIELD IS FOR FAILED PARTS.
Re: goodwill Special Policy - 01/17/2008
Our clusters,radios ect are direct exchange through ISS.$20.00 admin allowance is for parts dept to box and send back part.come with prepaid label to send back.dont think you can claim for freight as clusters do not have a GM part nmbr that will go through...
Re: SPEC. COV #00064G CLARIFICATION - 03/26/2008
... an ipc dealer. Make sure you read the instructions regarding the serial numbers, and keep all the parts as WPC will be generating a part return for your claim. If you can't produce the part, expect a debit! Good luck....
Net Item - 05/01/2008
If the part does not have a GM part number it is to be entered into the net item field at cost (mark up applies to GM parts). There is no documented ceiling on the net item field amount.
Re: LEAK TESTING - 02/20/2008
If your parts dept. charges out the dye with the GM part# you should be able to put it in the parts field as a normal part even on the not duplicated labor op. Would save having to H-route. May still have to for the OLH-we don't usually give OLH if they...
Re: RADIO B CLAIM - 10/28/2008
I was under the impression that the claim wold reject for part number required with claim type. I think B claims require a failed part entry.
Re: RADIO B CLAIM - 10/28/2008
after looking at posts here I would submitt as claim type"B" auth "G" claim for labor and the .2lbr $25.00 admin with no part number ( even with part# will reject as wins will not recognize nmbr)H-route for paymnet.
Re: RADIO B CLAIM - 10/28/2008
... for repaired radios (and then later repaired themselves), they are considered remanufactured parts and therefore carry the 12/12 warranty. If you put them in as a B claim do you use a new radio part no. with no cost for the failed part?...
IGNITION CYLINDER REPLACEMENT - 12/05/2008
CURIOUS HOW OTHERS CLAIM THIS: WE REPLACED A IGNITION LOCK CYLINDER & HOUSING, WE ALSO CUT NEW KEYS .... QUESTION: SINCE THE CUT/CODE KEY IS NOT A GM PART# WOULD YOU CLAIM THAT IN NET ??? THIS IS A GMPP CLAIM - WILL THEY PART FOR THAT ???
Tire pressure monitors labor ops - 10/15/2008
... tire of a 2008 Chevy Uplander. Do the TPMs have special labor ops? I got a reject back saying "part number incompatable to labor op", and the part is correct. If so, is there a bulletin or document number this refers to - thanks in advance!...
Re: Repeat Repairs - 08/22/2008
This is a good example of what I dont like about using a "B"on vehicles still in warranty for a part problem.if vehicle is still within 3yr 36k it will take a auth "B" for a part warranty.they need to come up with a different code for this.
Re: GOODWRENCH LIMITED LIFETIME GUARANTEE-DURASTOP? - 07/11/2008
... a goodwrench lifetime guarantee. The claim got rejected stating "not a goodwrench service plus part number". The dilemma is the pads were put on an oldsmobile, so I have no way to look up the part in the LTG...any suggestions?...
Re: rejected claim type b - 06/17/2008
I checked part # in EPIC and dealer cost should be $499.70. The trade $ amount is the $699.58. Do you manually data entry in WINS? If so, it should adjust to the allowed amount automatically.... also n4870 is clutch assm motor? The part just says actuator...
Re: towing - 05/23/2008
REF P&P MANUAL SECTION 1.2.4 F & H. TOWING POLICIES APPLY TO COVERED REPAIRS PARTS & ACCESSORIES WARRANTY WHEN INSTALLED BY DEALER. OVER THE COUNTER PART WARRANTY DOES NOT COVER TOWING IN CONNECTION WITH RETURN OF A DEFECTIVE PART.
Re: CAN SOME ONE HELP WITH LABOR OP - 06/04/2008
Ask your tech if it is part of the latch assy. I've had a few that are and then it pays w/ latch labor op.-but by part description I'd guess it's not. Otherwise I'd try using wiring/connector repair labor op as 'closest to'. I've had luck with some...
Labor Operation Search-07 Lucerne - 06/04/2008
Have a 07 Lucerne with a A/C Refrigerant Pressure Sensor replacement. Tech referenced Doc ID 1686814. Part number 22678731. I have searched 3 different labor time guides and looked for a related bulletin. I have searched by part number. Not even finding...
Re: Labor Operation Search-07 Lucerne - 06/04/2008
... foreman has told me it is in the line so this would be closest to labor op. Can't remember if part works ok or not-if it rejects then I put it into net with comments and part#....
Forum - 03/10/2023
There is a lot of information we need to know to give you a good answer. The short version is if you install the part initially customer pay then the warranty period is 2 years unlimited (with exceptions) part and labor. Also the parts warranty...
Forum - 06/17/2022
I was told that if it was paid by warranty and it failed the part was covered for the balance of the warranty or for 12 months from time of install. So if the warranty expires the part would still be covered from 12 months/unlimited but not for the 24/unlimited....
I just checked the recall notice and the thread locker they are requiring is the blue which is a different part number than the one in your original post. That maybe the reason for your reject unless there has been a part number suppression.
PARTS EXCESSIVE - 07/20/2009
How do you submit a claim with extra parts on it? Only have one operation number but have two parts. Tech will have put another part that pertains to the same repair. I have claimed for OLH if there is an op for other part but still get reject for ex...
can I claim paint mix time & materials? - 09/25/2007
2007 Tahoe, upper left applique tab broke off creating rattle. When ordering the part (15791343) it states shipped black, paint to match. When coding for this part B8691 there is no associated materials code. Does that mean I can't claim for this to be...
Forum - 09/25/2007
I COULD BE WRONG, BUT ACCORDING TO J&L'S PART GROUP TO LABOR OP, THE CORRECT LABOR OP SHOULD BE B7876 FOR THE PART # YOU STATED & THAT LABOR OP GIVE PAINT TIME. I AM FAIRLY NEW TO ALL OF THIS SO I HOPE I DIDN'T STEER YOU IN THE WRONG DIRECTION.
Parts Scrapping - 09/19/2007
Our rep came in the other day and did a check on our scrapped parts. She says in addition to part being tagged we must attach a copy of the repair order to the part being scrapped. All i can find in the p&p is it must have repair order number and vin...
Forum - 09/19/2007
How I have been handling it is that I put in the LOP for the the part that was the original failure and add OLH to the claim for the other job. I use the published time for the OLH. I then have to H-route every claim with the explaination for the OLH...
Re: LEAK TESTING - 02/21/2008
THE PART # SHOULD NOT BE USED FOR DYE IT SHOULD GO IN AS A NET ITEM WHEN USING J9995 IT IS NOT A FAILURE OF THE DYE, THE DYE WAS JUST USED TO VERIFY A LEAK. THE PART NUMBER FIELD IS FOR FAILED PARTS.
Re: goodwill Special Policy - 01/17/2008
Our clusters,radios ect are direct exchange through ISS.$20.00 admin allowance is for parts dept to box and send back part.come with prepaid label to send back.dont think you can claim for freight as clusters do not have a GM part nmbr that will go through...
Re: SPEC. COV #00064G CLARIFICATION - 03/26/2008
... an ipc dealer. Make sure you read the instructions regarding the serial numbers, and keep all the parts as WPC will be generating a part return for your claim. If you can't produce the part, expect a debit! Good luck....
Net Item - 05/01/2008
If the part does not have a GM part number it is to be entered into the net item field at cost (mark up applies to GM parts). There is no documented ceiling on the net item field amount.
Re: LEAK TESTING - 02/20/2008
If your parts dept. charges out the dye with the GM part# you should be able to put it in the parts field as a normal part even on the not duplicated labor op. Would save having to H-route. May still have to for the OLH-we don't usually give OLH if they...
Re: RADIO B CLAIM - 10/28/2008
I was under the impression that the claim wold reject for part number required with claim type. I think B claims require a failed part entry.
Re: RADIO B CLAIM - 10/28/2008
after looking at posts here I would submitt as claim type"B" auth "G" claim for labor and the .2lbr $25.00 admin with no part number ( even with part# will reject as wins will not recognize nmbr)H-route for paymnet.
Re: RADIO B CLAIM - 10/28/2008
... for repaired radios (and then later repaired themselves), they are considered remanufactured parts and therefore carry the 12/12 warranty. If you put them in as a B claim do you use a new radio part no. with no cost for the failed part?...
IGNITION CYLINDER REPLACEMENT - 12/05/2008
CURIOUS HOW OTHERS CLAIM THIS: WE REPLACED A IGNITION LOCK CYLINDER & HOUSING, WE ALSO CUT NEW KEYS .... QUESTION: SINCE THE CUT/CODE KEY IS NOT A GM PART# WOULD YOU CLAIM THAT IN NET ??? THIS IS A GMPP CLAIM - WILL THEY PART FOR THAT ???
Tire pressure monitors labor ops - 10/15/2008
... tire of a 2008 Chevy Uplander. Do the TPMs have special labor ops? I got a reject back saying "part number incompatable to labor op", and the part is correct. If so, is there a bulletin or document number this refers to - thanks in advance!...
Re: Repeat Repairs - 08/22/2008
This is a good example of what I dont like about using a "B"on vehicles still in warranty for a part problem.if vehicle is still within 3yr 36k it will take a auth "B" for a part warranty.they need to come up with a different code for this.
Re: GOODWRENCH LIMITED LIFETIME GUARANTEE-DURASTOP? - 07/11/2008
... a goodwrench lifetime guarantee. The claim got rejected stating "not a goodwrench service plus part number". The dilemma is the pads were put on an oldsmobile, so I have no way to look up the part in the LTG...any suggestions?...
Re: rejected claim type b - 06/17/2008
I checked part # in EPIC and dealer cost should be $499.70. The trade $ amount is the $699.58. Do you manually data entry in WINS? If so, it should adjust to the allowed amount automatically.... also n4870 is clutch assm motor? The part just says actuator...
Re: towing - 05/23/2008
REF P&P MANUAL SECTION 1.2.4 F & H. TOWING POLICIES APPLY TO COVERED REPAIRS PARTS & ACCESSORIES WARRANTY WHEN INSTALLED BY DEALER. OVER THE COUNTER PART WARRANTY DOES NOT COVER TOWING IN CONNECTION WITH RETURN OF A DEFECTIVE PART.
Re: CAN SOME ONE HELP WITH LABOR OP - 06/04/2008
Ask your tech if it is part of the latch assy. I've had a few that are and then it pays w/ latch labor op.-but by part description I'd guess it's not. Otherwise I'd try using wiring/connector repair labor op as 'closest to'. I've had luck with some...
Labor Operation Search-07 Lucerne - 06/04/2008
Have a 07 Lucerne with a A/C Refrigerant Pressure Sensor replacement. Tech referenced Doc ID 1686814. Part number 22678731. I have searched 3 different labor time guides and looked for a related bulletin. I have searched by part number. Not even finding...
Re: Labor Operation Search-07 Lucerne - 06/04/2008
... foreman has told me it is in the line so this would be closest to labor op. Can't remember if part works ok or not-if it rejects then I put it into net with comments and part#....
Forum - 03/10/2023
There is a lot of information we need to know to give you a good answer. The short version is if you install the part initially customer pay then the warranty period is 2 years unlimited (with exceptions) part and labor. Also the parts warranty...
Forum - 06/17/2022
I was told that if it was paid by warranty and it failed the part was covered for the balance of the warranty or for 12 months from time of install. So if the warranty expires the part would still be covered from 12 months/unlimited but not for the 24/unlimited....
Forum - 03/11/2022
Part Warranty Coverage: If a dealer installed part fails within 24 months, the newly installed part receives the remaining warranty based on the date of the original purchase. (Parts installed under the New Vehicle Limited Warranty are covered for the ...
Forum - 07/31/2023
Hi, May I also ask a question regarding freight? Our parts people are asking for freight charges on a locally obtained part. I've had concerns about that, if its a local part why is freight a factor? Are we allowed to ask for freight with part expediting. ...
Forum - 08/23/2019
Possibly an issue with the labor operation (part expense is excessive for the selected labor operation) vs an issue with the part cost. Confirm that the labor operation is best suited to the causal part. If you would like, email a copy of the job...
Forum - 03/26/2019
... are a one time event, unless the recall bulletin states otherwise. Most GM Service Replacement parts include a 24 month/unlimited miles part warranty, effective 4/1/2018. Refer to the GM Service Replacement Parts and Accessories Warranty Quick Reference...
Forum - 05/18/2020
Mary nailed it. Use whatever component had to be removed to replace the sealant. Don't select the sealant as the failed part, leave the causal part number field blank, and use the description field to identify sealant failure as the cause. If a lower...
Parts purchased locally. global pays less. - 05/07/2010
The parts manager is not happy with how Global is paying for parts purchased locally. I was instructed by DBC to enter what we paid for the part with a "T" for trade and the difference in Part Expedite. The difference should be what we paid for the part...
Re: DAMAGED DOOR PANEL AND CRACKED WINDOW GLASS - 04/04/2011
... if it is actually covered by GM? [/quote] We are of the opinion that if OUR technician broke the part while removing it WE pay for the replacement. It wasn't caused by a manufacturer's defect. An exception to this would be if a part was seized and...
Re: Refrigerant - 05/11/2011
GM instituted a change on August 30, 2010 in reference to parts pricing for items that are sold in bulk quantities. Freon (bulk part number 12356150) is one of those items. The freon part number must be entered in the parts field with the correct quantity...
Tonneau cover opcode - 05/23/2011
Hello, We had a 2010 Sierra come in with the tonneau cover stitching coming loose and I coded it with R9350, part # 19243603. Darn thing rejected saying part is not compatible with the labor op. ARGH! Any suggestions? I tried R9351 also, same reject....
Re: 2 JOB CARDS WITH SAME LABOR OP - 12/07/2010
... WITH GIVING ME ONLY ONE WEEK OF TRAINING, PLUS 2 DAY'S WITH A JL WARRANTY TRAINER. I HAVE BEEN IN PART'S FOR 11 YEARS SO THEY BROUGHT ME OVER TO SERVICE. I REALLY LIKE THE JOB, BUT SOMEDAY'S I REALLY COULD USE SOME ADVICE. THANKS FOR ANY HELP. [/quote] When...
Re: GWM - 01/19/2012
... each claim individually from your DMS? It doesn't have to be a "batch". [/quote] This is the part that is being shut down. The interactive side where you submit one at a time will not work during the shutdown. The batch part where you submit all...
Re: WPC returns - 04/18/2012
[quote] cnkraemer: I keep a copy with the job card signed by the parts department showing they got the request. I have the parts department weigh the part(s). Again, I give one copy to the parts department and I keep one with the transaction. [/quote] Lucky....
Re: HOW DO I CODE THIS? - 08/21/2015
The key to determine whether one line or not is whether one of the part failures caused the other to fail. If so, you could claim on one line. If not, you need additional line(s) for each part that failed independently of each other. Since it is not...
Re: Closest Available Labor Operation - 07/13/2015
... many instances when the actual labor code states "replace" but all you are doing is securing the part. A common example is when window regulator bolts work loose and you merely have to tighten them. I think it is common practice to claim the actual time...
Re: Freight - 05/10/2016
Found my answer with a little more digging: from P&P 2.15: GM Part(s) obtained from another local GM Service Agent: When claiming expenses incurred for obtaining a part locally, courtesy transportation expenses are limited to one day of rental coverage. GM...
Forum - 05/09/2018
I received the same reply, but, I have an issue with this. IF you do not put the part # on the claim, are you not in compliance with the recall seeing how it says "Fill Radiator Surge Tank" What I am doing and I confirmed with the Warranty support...
Forum - 09/25/2017
... submitting with the wire to wire repair operation, documenting that the wiring was the causal part in the causal part description field. Claim labor to replace the BCM in OLH, documenting consequential damage. As cnkraemer noted, the wiring labor...
Suggested change to how GMGlobal rejects claims...just putting it out there:) - 08/31/2017
... the allowance for labour code 3421060 Error 051 : Service Agent is not allowed to submit part product line 06. Error 028 : Car rental days 08 exceeds the maximum allowed for Service Agent. Warning 124 : This transaction is being...
Re: Parts purchased locally. global pays less. - 10/29/2010
... through the advanced search option, with the archive radio button checked. The information on Parts Expedite is toward the bottom of this document. Date: 03/02/2010 Ref. number: Service / Warranty / G_0000050657 Subject: Global Warranty Management...
Re: Tonneau cover opcode - 05/24/2011
... had a 2010 Sierra come in with the tonneau cover stitching coming loose and I coded it with R9350, part # 19243603. Darn thing rejected saying part is not compatible with the labor op. ARGH! Any suggestions? I tried R9351 also, same reject. I used...
What Would You Do? 07/08 - 07/25/2008
... the vehicle. It is found that the rear extension tube needs to be replaced, but there are no parts available. The technician orders the parts and the customer takes the vehicle. How do you pay the technician? Pay the technician diagnostic time and...
Re: Non-Gm Windshields - 12/24/2008
... states: Warranty Coverage Windshield warranty claims submitted require a Genuine GM Windshield Part Number. Eligible windshields can be identified by the GM Logo on the bottom of the windshield. The District Service Manager's Authorization is required...
Claim type B w/ vehicle in warranty. - 03/20/2009
... in Claims Processing Manual I found this: "Claim Type "B" - Dealer Service Replacement Part and Accessory Warranty (U.S. and GMODC Only). This claim type should be used when a previously replaced/purchased part fails for a warrantable reason,...
Forum - 09/19/2007
Hey, thanks a bunch! Do you have the parts department punch in the part number, or do you claim the $4.75 in Net?
Forum - 09/19/2007
I have parts bill 1 quantity of part number 1051515 on the RO. When i submit it i enter 4.75 in net. The only way a fluid add will pay is if the amount is in the net field. You can not have a part line total or labor on it. It has to be in net. Like i...
Part Warranty Coverage: If a dealer installed part fails within 24 months, the newly installed part receives the remaining warranty based on the date of the original purchase. (Parts installed under the New Vehicle Limited Warranty are covered for the ...
Forum - 07/31/2023
Hi, May I also ask a question regarding freight? Our parts people are asking for freight charges on a locally obtained part. I've had concerns about that, if its a local part why is freight a factor? Are we allowed to ask for freight with part expediting. ...
Forum - 08/23/2019
Possibly an issue with the labor operation (part expense is excessive for the selected labor operation) vs an issue with the part cost. Confirm that the labor operation is best suited to the causal part. If you would like, email a copy of the job...
Forum - 03/26/2019
... are a one time event, unless the recall bulletin states otherwise. Most GM Service Replacement parts include a 24 month/unlimited miles part warranty, effective 4/1/2018. Refer to the GM Service Replacement Parts and Accessories Warranty Quick Reference...
Forum - 05/18/2020
Mary nailed it. Use whatever component had to be removed to replace the sealant. Don't select the sealant as the failed part, leave the causal part number field blank, and use the description field to identify sealant failure as the cause. If a lower...
Parts purchased locally. global pays less. - 05/07/2010
The parts manager is not happy with how Global is paying for parts purchased locally. I was instructed by DBC to enter what we paid for the part with a "T" for trade and the difference in Part Expedite. The difference should be what we paid for the part...
Re: DAMAGED DOOR PANEL AND CRACKED WINDOW GLASS - 04/04/2011
... if it is actually covered by GM? [/quote] We are of the opinion that if OUR technician broke the part while removing it WE pay for the replacement. It wasn't caused by a manufacturer's defect. An exception to this would be if a part was seized and...
Re: Refrigerant - 05/11/2011
GM instituted a change on August 30, 2010 in reference to parts pricing for items that are sold in bulk quantities. Freon (bulk part number 12356150) is one of those items. The freon part number must be entered in the parts field with the correct quantity...
Tonneau cover opcode - 05/23/2011
Hello, We had a 2010 Sierra come in with the tonneau cover stitching coming loose and I coded it with R9350, part # 19243603. Darn thing rejected saying part is not compatible with the labor op. ARGH! Any suggestions? I tried R9351 also, same reject....
Re: 2 JOB CARDS WITH SAME LABOR OP - 12/07/2010
... WITH GIVING ME ONLY ONE WEEK OF TRAINING, PLUS 2 DAY'S WITH A JL WARRANTY TRAINER. I HAVE BEEN IN PART'S FOR 11 YEARS SO THEY BROUGHT ME OVER TO SERVICE. I REALLY LIKE THE JOB, BUT SOMEDAY'S I REALLY COULD USE SOME ADVICE. THANKS FOR ANY HELP. [/quote] When...
Re: GWM - 01/19/2012
... each claim individually from your DMS? It doesn't have to be a "batch". [/quote] This is the part that is being shut down. The interactive side where you submit one at a time will not work during the shutdown. The batch part where you submit all...
Re: WPC returns - 04/18/2012
[quote] cnkraemer: I keep a copy with the job card signed by the parts department showing they got the request. I have the parts department weigh the part(s). Again, I give one copy to the parts department and I keep one with the transaction. [/quote] Lucky....
Re: HOW DO I CODE THIS? - 08/21/2015
The key to determine whether one line or not is whether one of the part failures caused the other to fail. If so, you could claim on one line. If not, you need additional line(s) for each part that failed independently of each other. Since it is not...
Re: Closest Available Labor Operation - 07/13/2015
... many instances when the actual labor code states "replace" but all you are doing is securing the part. A common example is when window regulator bolts work loose and you merely have to tighten them. I think it is common practice to claim the actual time...
Re: Freight - 05/10/2016
Found my answer with a little more digging: from P&P 2.15: GM Part(s) obtained from another local GM Service Agent: When claiming expenses incurred for obtaining a part locally, courtesy transportation expenses are limited to one day of rental coverage. GM...
Forum - 05/09/2018
I received the same reply, but, I have an issue with this. IF you do not put the part # on the claim, are you not in compliance with the recall seeing how it says "Fill Radiator Surge Tank" What I am doing and I confirmed with the Warranty support...
Forum - 09/25/2017
... submitting with the wire to wire repair operation, documenting that the wiring was the causal part in the causal part description field. Claim labor to replace the BCM in OLH, documenting consequential damage. As cnkraemer noted, the wiring labor...
Suggested change to how GMGlobal rejects claims...just putting it out there:) - 08/31/2017
... the allowance for labour code 3421060 Error 051 : Service Agent is not allowed to submit part product line 06. Error 028 : Car rental days 08 exceeds the maximum allowed for Service Agent. Warning 124 : This transaction is being...
Re: Parts purchased locally. global pays less. - 10/29/2010
... through the advanced search option, with the archive radio button checked. The information on Parts Expedite is toward the bottom of this document. Date: 03/02/2010 Ref. number: Service / Warranty / G_0000050657 Subject: Global Warranty Management...
Re: Tonneau cover opcode - 05/24/2011
... had a 2010 Sierra come in with the tonneau cover stitching coming loose and I coded it with R9350, part # 19243603. Darn thing rejected saying part is not compatible with the labor op. ARGH! Any suggestions? I tried R9351 also, same reject. I used...
What Would You Do? 07/08 - 07/25/2008
... the vehicle. It is found that the rear extension tube needs to be replaced, but there are no parts available. The technician orders the parts and the customer takes the vehicle. How do you pay the technician? Pay the technician diagnostic time and...
Re: Non-Gm Windshields - 12/24/2008
... states: Warranty Coverage Windshield warranty claims submitted require a Genuine GM Windshield Part Number. Eligible windshields can be identified by the GM Logo on the bottom of the windshield. The District Service Manager's Authorization is required...
Claim type B w/ vehicle in warranty. - 03/20/2009
... in Claims Processing Manual I found this: "Claim Type "B" - Dealer Service Replacement Part and Accessory Warranty (U.S. and GMODC Only). This claim type should be used when a previously replaced/purchased part fails for a warrantable reason,...
Forum - 09/19/2007
Hey, thanks a bunch! Do you have the parts department punch in the part number, or do you claim the $4.75 in Net?
Forum - 09/19/2007
I have parts bill 1 quantity of part number 1051515 on the RO. When i submit it i enter 4.75 in net. The only way a fluid add will pay is if the amount is in the net field. You can not have a part line total or labor on it. It has to be in net. Like i...
Forum - 09/25/2007
Contact your DM to pay the claim from reject status. (Reject for part not covered for this claim type)
Forum - 09/25/2007
>A part must be charged out on the claim when submitting a MOPAR claim. >The following is from the Warranty Information Center: Entering an Exchange Claim in DealerCONNECT How do I submit a Mopar (GPOP/ Exchange) claim in DealerCONNECT? In DealerCONNECT,...
Forum - 09/20/2007
[quote]I think my biggest hurdle with coding is trying to figure out why the LTG calls the part one thing and the parts department calls it something else![/quote] Here's a tip: look at the part description that is billed out on the RO. It will almost...
Re: POWER RELEASE LIFTGATE LATCH - 03/11/2008
WARRANTY WIZARD IS A MUST HERE. IT WILL TELL YOU LABOR OPS BY THE PART NUMBER.
Re: 04-06-03-013A CLARIFICATION - 03/12/2008
Ken... I have always been told, you code to the "deepest" failed part (which wouldnt that be the module)
Re: What Would You Do? 01/08 - 02/22/2008
... in for service while under the 3/36 factory warranty. During that repair visit it was found that a part needed to be ordered to complete a repair. The technician ordered the part, the repair order was closed and the customer left the dealership with...
What Would You Do? 01/08 - 02/07/2008
... in for service while under the 3/36 factory warranty. During that repair visit it was found that a part needed to be ordered to complete a repair. The technician ordered the part, the repair order was closed and the customer left the dealership with...
Re: DUAL HEADREST DVD - 12/12/2008
... that referenced that VIN( this is how the ADI reimbursements are referenced.) I believe your ADI part distributor submits for the credits. They are paid once a month on a separate part invoice. The invoice type is Request for Credit/363. [/quote] IT...
Re: GMPP RADIOS AND CLUSTERS - 01/20/2009
I usually put the part, plus mark up and tax in net and Hroute it on GMPP claims. It usually pays first time.
Re: RADIO B CLAIM - 10/28/2008
I'm pretty sure I've done it without the part # and it pays ok even on claim type B. I think those labor ops are set up so that it doesn't require a part#. I'd try it without first, then if there's a problem H-route.
Re: Repeat Repairs - 08/26/2008
The operative part of that document content is "should not" require authorization. I have had cases where the 6mo/6k guidelines does not apply.
Re: PARTS REPLACEMENT - 09/03/2008
WHAT PART IS IT? IT WOULD NORMALLY BE AN AUTH B SINCE IT IS STILL UNDER 3/36
Re: THEFT DETERENT RELEARN - 09/03/2008
I just did one and used N4808 (Reprogram Body Control Module with SPS), as the theft deterent is part of the BCM.
Re: parts warranty on seal and gaskets - 09/10/2008
ken thanks so much found it and i did as stated sent to dsm who replied seals do no qulify as a part failure (f1440 output seal)
Re: NEW GM BULLETIN 08-03-10-00109 VIBE CENTER CAPS LOOSE/MISSING - 08/28/2008
I see in the bulletin they give you a part#.I would charge out a tube of the rvt and put in net item.
Re: NEW GM BULLETIN 08-03-10-00109 VIBE CENTER CAPS LOOSE/MISSING - 08/28/2008
There is part# for both rtv and promotor.I would charge out both and put total in net item.they are listed in bulletin as being required.
labor op help - 08/06/2008
2008 duramax engine code 6.Turbo boost hose clamp was missing.Part number 11561525.Am I blind?All help appreciated!
Re: SPECIAL COVERAGE #04039B QUESTION - 07/31/2008
I would run this through as a part warranty.claim type B and use op code listed in special policy.should go through ok.
Re: PROP SHAFT FRT SLIP YOKE OIL SEAL (LABOR OP ????) - 08/12/2008
Part group is 4.318, all K operations in my book-maybe K4250? Not sure on this one, sorry :-(
Re: PROP SHAFT FRT SLIP YOKE OIL SEAL (LABOR OP ????) - 08/12/2008
K6360 IS WHAT I TRIED 1ST - BUT IT REJECTED: PART # INCOMPATIBLE TO LABOR OP.... I HAVE ALSO TRIED K4163 ALREADY
Re: Labor Op Help Please!!! - 08/13/2008
SYSTEM INQUIRY was completed this should be labor op c4511 and was corrected to allow for part. Thanks everyone for your help!!!
Freight - 07/30/2008
Does anyone know if one can claim freight an a lifetime warr part, getting late in the day and can't think.
Re: DISTRIBUTOR CAP - LABOR OP ??? - 05/30/2008
Use J4360 for the parts replacement, however the labor time may be a problem. for group part number 2.367, with that labor op through warranty wizard (1994), it pays a total of 2.1 to replace the distributor cap. however, other programs do not pay that...
Re: SATURN PT#15859578-BLOCK - 03/10/2009
SEE IF THERE IS AN OLD OR NEW NUMBER. SOMETIMES PART NUMBER CHANGES WILL DO THAT.
CLARIFICATION: BULLETIN #07-08-64-019 - 04/06/2009
QUESTION: BULLETIN STATES TO LUBRICATE REGULATOR RAILS.... THE TECH DIDNT CHARGE OUT THE PART# LISTED DUE TO IT ONLY TAKES ALITTLE BIT & HE HAD SOME IN HIS STALL ----- I WAS CURIOUS WHAT EVERYONE ELSE DOES.... DONT CHARGE PART, CHARGE OUT PARTIAL, CHARGE...
Contact your DM to pay the claim from reject status. (Reject for part not covered for this claim type)
Forum - 09/25/2007
>A part must be charged out on the claim when submitting a MOPAR claim. >The following is from the Warranty Information Center: Entering an Exchange Claim in DealerCONNECT How do I submit a Mopar (GPOP/ Exchange) claim in DealerCONNECT? In DealerCONNECT,...
Forum - 09/20/2007
[quote]I think my biggest hurdle with coding is trying to figure out why the LTG calls the part one thing and the parts department calls it something else![/quote] Here's a tip: look at the part description that is billed out on the RO. It will almost...
Re: POWER RELEASE LIFTGATE LATCH - 03/11/2008
WARRANTY WIZARD IS A MUST HERE. IT WILL TELL YOU LABOR OPS BY THE PART NUMBER.
Re: 04-06-03-013A CLARIFICATION - 03/12/2008
Ken... I have always been told, you code to the "deepest" failed part (which wouldnt that be the module)
Re: What Would You Do? 01/08 - 02/22/2008
... in for service while under the 3/36 factory warranty. During that repair visit it was found that a part needed to be ordered to complete a repair. The technician ordered the part, the repair order was closed and the customer left the dealership with...
What Would You Do? 01/08 - 02/07/2008
... in for service while under the 3/36 factory warranty. During that repair visit it was found that a part needed to be ordered to complete a repair. The technician ordered the part, the repair order was closed and the customer left the dealership with...
Re: DUAL HEADREST DVD - 12/12/2008
... that referenced that VIN( this is how the ADI reimbursements are referenced.) I believe your ADI part distributor submits for the credits. They are paid once a month on a separate part invoice. The invoice type is Request for Credit/363. [/quote] IT...
Re: GMPP RADIOS AND CLUSTERS - 01/20/2009
I usually put the part, plus mark up and tax in net and Hroute it on GMPP claims. It usually pays first time.
Re: RADIO B CLAIM - 10/28/2008
I'm pretty sure I've done it without the part # and it pays ok even on claim type B. I think those labor ops are set up so that it doesn't require a part#. I'd try it without first, then if there's a problem H-route.
Re: Repeat Repairs - 08/26/2008
The operative part of that document content is "should not" require authorization. I have had cases where the 6mo/6k guidelines does not apply.
Re: PARTS REPLACEMENT - 09/03/2008
WHAT PART IS IT? IT WOULD NORMALLY BE AN AUTH B SINCE IT IS STILL UNDER 3/36
Re: THEFT DETERENT RELEARN - 09/03/2008
I just did one and used N4808 (Reprogram Body Control Module with SPS), as the theft deterent is part of the BCM.
Re: parts warranty on seal and gaskets - 09/10/2008
ken thanks so much found it and i did as stated sent to dsm who replied seals do no qulify as a part failure (f1440 output seal)
Re: NEW GM BULLETIN 08-03-10-00109 VIBE CENTER CAPS LOOSE/MISSING - 08/28/2008
I see in the bulletin they give you a part#.I would charge out a tube of the rvt and put in net item.
Re: NEW GM BULLETIN 08-03-10-00109 VIBE CENTER CAPS LOOSE/MISSING - 08/28/2008
There is part# for both rtv and promotor.I would charge out both and put total in net item.they are listed in bulletin as being required.
labor op help - 08/06/2008
2008 duramax engine code 6.Turbo boost hose clamp was missing.Part number 11561525.Am I blind?All help appreciated!
Re: SPECIAL COVERAGE #04039B QUESTION - 07/31/2008
I would run this through as a part warranty.claim type B and use op code listed in special policy.should go through ok.
Re: PROP SHAFT FRT SLIP YOKE OIL SEAL (LABOR OP ????) - 08/12/2008
Part group is 4.318, all K operations in my book-maybe K4250? Not sure on this one, sorry :-(
Re: PROP SHAFT FRT SLIP YOKE OIL SEAL (LABOR OP ????) - 08/12/2008
K6360 IS WHAT I TRIED 1ST - BUT IT REJECTED: PART # INCOMPATIBLE TO LABOR OP.... I HAVE ALSO TRIED K4163 ALREADY
Re: Labor Op Help Please!!! - 08/13/2008
SYSTEM INQUIRY was completed this should be labor op c4511 and was corrected to allow for part. Thanks everyone for your help!!!
Freight - 07/30/2008
Does anyone know if one can claim freight an a lifetime warr part, getting late in the day and can't think.
Re: DISTRIBUTOR CAP - LABOR OP ??? - 05/30/2008
Use J4360 for the parts replacement, however the labor time may be a problem. for group part number 2.367, with that labor op through warranty wizard (1994), it pays a total of 2.1 to replace the distributor cap. however, other programs do not pay that...
Re: SATURN PT#15859578-BLOCK - 03/10/2009
SEE IF THERE IS AN OLD OR NEW NUMBER. SOMETIMES PART NUMBER CHANGES WILL DO THAT.
CLARIFICATION: BULLETIN #07-08-64-019 - 04/06/2009
QUESTION: BULLETIN STATES TO LUBRICATE REGULATOR RAILS.... THE TECH DIDNT CHARGE OUT THE PART# LISTED DUE TO IT ONLY TAKES ALITTLE BIT & HE HAD SOME IN HIS STALL ----- I WAS CURIOUS WHAT EVERYONE ELSE DOES.... DONT CHARGE PART, CHARGE OUT PARTIAL, CHARGE...
Re: PARTS WARRANTY ON SEALS AND GASKETS - 04/08/2009
There is a bulletin on this but for the life of me I cant find it.part warranty on seals and gaskets have to be H-routed.
Re: #07187C: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function - - 04/21/2009
... a General Motors dealer." Additionally, the policy covers the vehicle for 7 years or 70,000 miles (part & labor). Part only coverage for those vehicles with 70,001 to 80,000 miles....
Re: PARTS WARRANTY - 05/28/2009
Yes, B auth, but I'd put the part and labor on a separate work order, signed by my S.M.
Re: PARTS WARRANTY - 05/28/2009
We always put part warranties on a second repair order and they are signed by the service manager.
Re: ANYONE WITH WARRANTY WIZZARD - 03/10/2009
This one rejected again! PB- part number incompatible to op. Original op used was c2736 also rejected PB.
Re: coding fluid claims - 03/10/2009
Was any other part replaced or just fluid? I'm confused.
Re: What is the correct procedure? - 02/10/2009
YOU NEED A SEPERATE RO FOR THE DEFECTIVE REPLACEMENT. THE CUSTOMER NEEDS TO PAY THE FIRST RO. SUBMIT THE SECOND RO AS PARTS WARRANTY, REFERRING TO THE FIRST RO, DATE AND MILES AND IT SHOULD BE PAID WITH NO TROUBLE. JUST STATE IN YOUR STORY THAT THE...
Re: Replaced starter - 02/27/2009
[quote] h&kchevy : Fact is they are watching what parts keep breaking. There HAS to be a better way to code these. Wouldn't it make sense to have the person who creates all the coding be someone who actually worked as an admin? But then, there are...
Re: Replaced starter - 02/26/2009
THATS MY BIG COMPLAINT ABOUT PART WARRANTIES WHILE STILL WTHIN FACTORY WARRANTY HAVING TO A AUTH "B" (REPEAT REPAIR) WISH GM WOULD COME UP WITH A DIFFERENT AUTH CODE FOR THIS.
Re: Replaced starter - 02/24/2009
If you were inside the 3-36 and a same part number, just a "B" auth should have done it, I would think.
Re: PARTS PRICING DISPUTE - 07/14/2009
RHONDA, SORRY I JUST REREAD YOUR POSTING -- YOU SHOULD NOT BE EXCESSIVE IN PARTS DUE TO THE FACT THAT YOUR PART IS LISTED IN THE RECOMENDED PARTS SECTION OF THE RECALL. IT DOESN'T HAVE THE QUANTITY DUE TO THE FACT IT IS HARD TO SAY HOW MUCH THREAD LOCK...
Re: Quick Tip from Aug 2008 about Engine Dye question - 08/12/2009
You can actually claim the dye in the regular parts field if parts charges it out by part#.
Can't find labor op. - 10/22/2009
We replaced a trunk air baffle valve Part #15143604 on a 2008 Chev Malibu, and can't find the labor op. please help
Re: PDI Fluid adds article - 09/18/2009
If the add is more than $6+ put the amount in net and H route with part number in the story.
Re: 1993 CORVETTE - DISTRIBUTOR ISSUE - 04/28/2010
THE INSTALL BY A NON-GM DEALER IS WHERE IM STUCK TOO, EVEN THOUGH A "GM" PART WAS INSTALLED --- I AM KINDA LEANING TOWARD THE ORIGINAL PART PURCHASE WHICH IS OUT OUT 12/12 ... BUT IM JUST NOT SURE
Re: PARTS EXPEDITE FROM ANOTHER DEALER - 03/03/2010
[quote] Katina Bell: DOES ANYONE HAVE TIPS ON HOW TO COLLECT MONEY ON GETTING PARTS FROM ANOTHER DEALER....THE WAY I UNDERSTAND IT YOU ONLY GET WHAT YOU ACTUALLY HAD TO PAY FOR THE PART(TO THE OTHER DEALER) PLUS THE AMOUNT THAT THEY CHARGED YOU OVER THE...
Re: More Global Warranty questions - 02/18/2010
MINE DOESNT HAVE A DOWNLOAD BUTTON PER SAY...I HAVE TO GO TO TRD THEN RMT....DOES THAT MAKE SENSE AND IM NOT SURE ABOUT THE ACCOUNTING PART OF IT YET
Re: Bypassing GMPP on the old system was AG auth how is it done these days ? - 03/19/2010
I BELIEVE YOU SHOULD JUST SUBMIT AS A ZREG WITH GM AUTH - COMMENTING THAT THE VEHICLE WAS STILL UNDER WARRANTY AT THE TIME THE VEHICLE WAS DIAG/PART ORDERED
Re: two parts, two labor ops, but switched the parts..... - 12/28/2009
Yes, two parts and two labor ops on one line. One paid with wrong part, second one rejected with wrong part. We are in WA. Still not on Global Warranty, and not looking forward to using it. I'm the only one in the dealership that has done the training....should...
Re: EVAP - 01/19/2010
I SAY NO, DUE TO NO PART FAILURE UNDER POWERTRAIN, AND I BELIEVE YOU CAN'T GOODWILL COULD NOT DUPLICATE LABOR OPERATIONS AS PER P&P
Does anyone know if Gmpp covers the cables /harness for the dealer installed dvd headrest players? - 01/25/2010
I have a claim that the one the monitor harnesses broke, tech. replaced cable part#19158410, can't find a labor operation besides video display replacment..
Cadillac engine skid plate labor op - 12/30/2009
Can anyone help me find the labor op for an 08 Cadillac CTS lower engine plastic skid/shield plate? The part # is 15849031, group # is 8.090, I have checked the part group labor op guide but that group # is not available in it. I found labor op E1050...
RR S/D STNRY WNDW WTH S/D WNDW WTHRSTRP LBR OP ??? - 02/25/2010
... WINDOW (W/WEATHERSTRIP) DUE TO WEATHERSTRIP WAS WARPED/GAP-DUE TO FOLDS PT#25949488 // CHECKED PART GROUP LIST (NO 16.173 LISTED) CHECKED PART GROUP TO LABOR OP GUIDE ON COMPUTER BY C0400-RR STATIONARY WINDOW W/WSTRIP (DOESNT CORRESPOND WITH PART...
Re: POWER TRAIN QUESTION - 10/29/2009
GM Part Number: 24221233 SEAL,TRANS FLUID CLR PIPE FTG Catalog Group #04.128. Is this the correct part #???
Re: GMPP - CLEANING THROTTLE BODY - 11/25/2009
My gmpp rep would say no to the throttle body clean because is was not a defect in the part itself.
There is a bulletin on this but for the life of me I cant find it.part warranty on seals and gaskets have to be H-routed.
Re: #07187C: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function - - 04/21/2009
... a General Motors dealer." Additionally, the policy covers the vehicle for 7 years or 70,000 miles (part & labor). Part only coverage for those vehicles with 70,001 to 80,000 miles....
Re: PARTS WARRANTY - 05/28/2009
Yes, B auth, but I'd put the part and labor on a separate work order, signed by my S.M.
Re: PARTS WARRANTY - 05/28/2009
We always put part warranties on a second repair order and they are signed by the service manager.
Re: ANYONE WITH WARRANTY WIZZARD - 03/10/2009
This one rejected again! PB- part number incompatible to op. Original op used was c2736 also rejected PB.
Re: coding fluid claims - 03/10/2009
Was any other part replaced or just fluid? I'm confused.
Re: What is the correct procedure? - 02/10/2009
YOU NEED A SEPERATE RO FOR THE DEFECTIVE REPLACEMENT. THE CUSTOMER NEEDS TO PAY THE FIRST RO. SUBMIT THE SECOND RO AS PARTS WARRANTY, REFERRING TO THE FIRST RO, DATE AND MILES AND IT SHOULD BE PAID WITH NO TROUBLE. JUST STATE IN YOUR STORY THAT THE...
Re: Replaced starter - 02/27/2009
[quote] h&kchevy : Fact is they are watching what parts keep breaking. There HAS to be a better way to code these. Wouldn't it make sense to have the person who creates all the coding be someone who actually worked as an admin? But then, there are...
Re: Replaced starter - 02/26/2009
THATS MY BIG COMPLAINT ABOUT PART WARRANTIES WHILE STILL WTHIN FACTORY WARRANTY HAVING TO A AUTH "B" (REPEAT REPAIR) WISH GM WOULD COME UP WITH A DIFFERENT AUTH CODE FOR THIS.
Re: Replaced starter - 02/24/2009
If you were inside the 3-36 and a same part number, just a "B" auth should have done it, I would think.
Re: PARTS PRICING DISPUTE - 07/14/2009
RHONDA, SORRY I JUST REREAD YOUR POSTING -- YOU SHOULD NOT BE EXCESSIVE IN PARTS DUE TO THE FACT THAT YOUR PART IS LISTED IN THE RECOMENDED PARTS SECTION OF THE RECALL. IT DOESN'T HAVE THE QUANTITY DUE TO THE FACT IT IS HARD TO SAY HOW MUCH THREAD LOCK...
Re: Quick Tip from Aug 2008 about Engine Dye question - 08/12/2009
You can actually claim the dye in the regular parts field if parts charges it out by part#.
Can't find labor op. - 10/22/2009
We replaced a trunk air baffle valve Part #15143604 on a 2008 Chev Malibu, and can't find the labor op. please help
Re: PDI Fluid adds article - 09/18/2009
If the add is more than $6+ put the amount in net and H route with part number in the story.
Re: 1993 CORVETTE - DISTRIBUTOR ISSUE - 04/28/2010
THE INSTALL BY A NON-GM DEALER IS WHERE IM STUCK TOO, EVEN THOUGH A "GM" PART WAS INSTALLED --- I AM KINDA LEANING TOWARD THE ORIGINAL PART PURCHASE WHICH IS OUT OUT 12/12 ... BUT IM JUST NOT SURE
Re: PARTS EXPEDITE FROM ANOTHER DEALER - 03/03/2010
[quote] Katina Bell: DOES ANYONE HAVE TIPS ON HOW TO COLLECT MONEY ON GETTING PARTS FROM ANOTHER DEALER....THE WAY I UNDERSTAND IT YOU ONLY GET WHAT YOU ACTUALLY HAD TO PAY FOR THE PART(TO THE OTHER DEALER) PLUS THE AMOUNT THAT THEY CHARGED YOU OVER THE...
Re: More Global Warranty questions - 02/18/2010
MINE DOESNT HAVE A DOWNLOAD BUTTON PER SAY...I HAVE TO GO TO TRD THEN RMT....DOES THAT MAKE SENSE AND IM NOT SURE ABOUT THE ACCOUNTING PART OF IT YET
Re: Bypassing GMPP on the old system was AG auth how is it done these days ? - 03/19/2010
I BELIEVE YOU SHOULD JUST SUBMIT AS A ZREG WITH GM AUTH - COMMENTING THAT THE VEHICLE WAS STILL UNDER WARRANTY AT THE TIME THE VEHICLE WAS DIAG/PART ORDERED
Re: two parts, two labor ops, but switched the parts..... - 12/28/2009
Yes, two parts and two labor ops on one line. One paid with wrong part, second one rejected with wrong part. We are in WA. Still not on Global Warranty, and not looking forward to using it. I'm the only one in the dealership that has done the training....should...
Re: EVAP - 01/19/2010
I SAY NO, DUE TO NO PART FAILURE UNDER POWERTRAIN, AND I BELIEVE YOU CAN'T GOODWILL COULD NOT DUPLICATE LABOR OPERATIONS AS PER P&P
Does anyone know if Gmpp covers the cables /harness for the dealer installed dvd headrest players? - 01/25/2010
I have a claim that the one the monitor harnesses broke, tech. replaced cable part#19158410, can't find a labor operation besides video display replacment..
Cadillac engine skid plate labor op - 12/30/2009
Can anyone help me find the labor op for an 08 Cadillac CTS lower engine plastic skid/shield plate? The part # is 15849031, group # is 8.090, I have checked the part group labor op guide but that group # is not available in it. I found labor op E1050...
RR S/D STNRY WNDW WTH S/D WNDW WTHRSTRP LBR OP ??? - 02/25/2010
... WINDOW (W/WEATHERSTRIP) DUE TO WEATHERSTRIP WAS WARPED/GAP-DUE TO FOLDS PT#25949488 // CHECKED PART GROUP LIST (NO 16.173 LISTED) CHECKED PART GROUP TO LABOR OP GUIDE ON COMPUTER BY C0400-RR STATIONARY WINDOW W/WSTRIP (DOESNT CORRESPOND WITH PART...
Re: POWER TRAIN QUESTION - 10/29/2009
GM Part Number: 24221233 SEAL,TRANS FLUID CLR PIPE FTG Catalog Group #04.128. Is this the correct part #???
Re: GMPP - CLEANING THROTTLE BODY - 11/25/2009
My gmpp rep would say no to the throttle body clean because is was not a defect in the part itself.
LABOUR OP HELP - 12/18/2009
IM LOOKING FOR A LABOUR OP FOR A TIRE INFLATOR KIT,ON A G8 GT 2009.I CANT FIND A RELATED LABOUR OP EITHER.PART GROUP 05.880.HELP ME PLEASE
Re: Question? Gmpp repair on Nissan Titan, Left front Axle Replaced, labor times? - 12/04/2009
... the GMPP Administration Guide) Enter the labor hours in the regular hours field and non-GM parts and tax in the Net Item field. Do not enter part count, failed part number or total parts allowance. (from the GMPP Claim Processing Quick Reference Gu...
Re: Refrigerant - 05/12/2011
[quote] kristen: GM instituted a change on August 30, 2010 in reference to parts pricing for items that are sold in bulk quantities. Freon (bulk part number 12356150) is one of those items. The freon part number must be entered in the parts field with...
Re: DAMAGED DOOR PANEL AND CRACKED WINDOW GLASS - 04/05/2011
... if it is actually covered by GM? [/quote] We are of the opinion that if OUR technician broke the part while removing it WE pay for the replacement. It wasn't caused by a manufacturer's defect. An exception to this would be if a part was seized and...
Re: GMPP - 03/28/2011
I always leave the part price blank, for GMPP it pays the mark-up plus tax automatically.
Core Return - 02/25/2011
... transmission, but then I need a dependent flush code. Obviously, I don't have that as this is a part only issue. Part number for core also kicked back as material not found. What am I doing wrong? ...
Re: Core Reimbursements - 02/04/2011
You submit it in the net item freight/postage field when you do the add credit for returning the part to WPC
Re: Flywheel Housing Seal opcode - 03/16/2011
I WOULD USE THE ENGINE LABOR OP IF ITS THE ENGINE SEALS BEING REPLACED..USE THE LABOR OP FOR THE FAILED PART..HOPE THIS HELPS
Re: NAV DISC - 03/23/2011
[quote] JMEREDITH1099: WE REPLACED A NAV DISC FOR A CUSTOMER.BUT WHEN I RUN R0761 AND PART NUMBER 20945286 SAYS MATERIAL NOT FOUND.IS THERE SOMETHING IM MISSING? INFO PLEASE [/quote]Is it an electronic exchange component? If so no need to submit part...
Re: Would you try to put a claim in for this? - 09/21/2010
Yes, and file a FPR.Where the running bounds mount to the front of the vehicle is part of the cab mounts.
Re: srta trans warranty - 09/20/2010
I would say part only. Unless a GM dealer installed it the customer is on the hook for the labor
Re: Recall 09184 - 12/01/2010
I would think the mdodule would be a casualty of the recall & include the part when submitting, would have to h route with explaination.
Re: 2011 MALIBU - TRANS LEAK AT COOLER LINE - 11/10/2010
rhonda i checked warr wizard part no it gave labor op k5400 trans fluid cooler pipe, looks like the closest one, didnt see one for the seal...hope this helps..connie
Re: GM warranty quiz jan 11-2 - 01/25/2011
[quote] gmnl16173: a part installed 6/25/10 has a VALID warranty." [/quote] Keep in mind it is the PART that has the warranty on a branded title, not the vehicle-based on the date of installation of course.
Re: wpc returns - 07/06/2011
If you go into the claim through the Part Return box on the main page of GWM, and click on the claim # then scroll down to where you would click the link to "generate shipping label" there is another link there that says "status". If you click on status...
Re: lifetime gm parts - 07/20/2011
YOU USED THE REGULAR WARRANTY YOU NEED TO USE ZPTI FOR PARTS WARRANTY...AND LIST THE JOB CARD NUMBER, DATE AND MILEAGE THE PART WAS INSTALLED..
Re: LABOR CODE J3250 - 12/16/2011
Could be that the tank you have is for the evap system not the radiator. The part number group for the part is 03.120 and that's the evap hoses and such. Try 2.J6319: Emission Reduction Fluid Tank Replacement
Re: REFRIGERANT COST - 10/21/2011
Look back in your GM Global Messages for the "GM Bulk Part price list" effective Aug 1, 2011
Re: 50/50 SPLIT - 10/26/2011
So where does the part stating: submitting "WITHOUT" service contract & submitting "WITH" a service contract (where the cust pays 1/2 there deduct) come in to play
Re: SPECIAL COVERAGE #10054 - 09/07/2011
BEING GM IS ONLY PAYING 50% JUST FIGURE 50% OF LABOR AND PART AND TAXES AND PUT IT ALL IN NET AMOUNT..SHOULD GO THROUGH
Re: Customer reimbursement - 10/18/2011
It did have to be a GM part only, it got covered for the 50% of the repair
Re: GM Dealer Rent-A-Car - 04/12/2012
Add Service Managers to the list of people needed to be retrained..Rentals have always been abused its assumed that rental cars are a part of the warranty...
Re: Special Coverage #11135 - 08/06/2012
[quote] jbarlow11: I haven't done this one yet, but that part number would be claimed the first time only to pay for the tool kit required to perform the campaign and then the tools are reused each time. If I was submitting this I would open a misc line...
Re: Actual repair vs labor op coding ?? - 07/18/2012
The TCM labor op should be used as that is the actual failed part. The tear down that TAC asked for should be OLH.
Re: Actual repair vs labor op coding ?? - 07/18/2012
the tcm was the failed part i would use the tcm labor op and put tear down tac wanted in olh and put in comments why the tear down..
IM LOOKING FOR A LABOUR OP FOR A TIRE INFLATOR KIT,ON A G8 GT 2009.I CANT FIND A RELATED LABOUR OP EITHER.PART GROUP 05.880.HELP ME PLEASE
Re: Question? Gmpp repair on Nissan Titan, Left front Axle Replaced, labor times? - 12/04/2009
... the GMPP Administration Guide) Enter the labor hours in the regular hours field and non-GM parts and tax in the Net Item field. Do not enter part count, failed part number or total parts allowance. (from the GMPP Claim Processing Quick Reference Gu...
Re: Refrigerant - 05/12/2011
[quote] kristen: GM instituted a change on August 30, 2010 in reference to parts pricing for items that are sold in bulk quantities. Freon (bulk part number 12356150) is one of those items. The freon part number must be entered in the parts field with...
Re: DAMAGED DOOR PANEL AND CRACKED WINDOW GLASS - 04/05/2011
... if it is actually covered by GM? [/quote] We are of the opinion that if OUR technician broke the part while removing it WE pay for the replacement. It wasn't caused by a manufacturer's defect. An exception to this would be if a part was seized and...
Re: GMPP - 03/28/2011
I always leave the part price blank, for GMPP it pays the mark-up plus tax automatically.
Core Return - 02/25/2011
... transmission, but then I need a dependent flush code. Obviously, I don't have that as this is a part only issue. Part number for core also kicked back as material not found. What am I doing wrong? ...
Re: Core Reimbursements - 02/04/2011
You submit it in the net item freight/postage field when you do the add credit for returning the part to WPC
Re: Flywheel Housing Seal opcode - 03/16/2011
I WOULD USE THE ENGINE LABOR OP IF ITS THE ENGINE SEALS BEING REPLACED..USE THE LABOR OP FOR THE FAILED PART..HOPE THIS HELPS
Re: NAV DISC - 03/23/2011
[quote] JMEREDITH1099: WE REPLACED A NAV DISC FOR A CUSTOMER.BUT WHEN I RUN R0761 AND PART NUMBER 20945286 SAYS MATERIAL NOT FOUND.IS THERE SOMETHING IM MISSING? INFO PLEASE [/quote]Is it an electronic exchange component? If so no need to submit part...
Re: Would you try to put a claim in for this? - 09/21/2010
Yes, and file a FPR.Where the running bounds mount to the front of the vehicle is part of the cab mounts.
Re: srta trans warranty - 09/20/2010
I would say part only. Unless a GM dealer installed it the customer is on the hook for the labor
Re: Recall 09184 - 12/01/2010
I would think the mdodule would be a casualty of the recall & include the part when submitting, would have to h route with explaination.
Re: 2011 MALIBU - TRANS LEAK AT COOLER LINE - 11/10/2010
rhonda i checked warr wizard part no it gave labor op k5400 trans fluid cooler pipe, looks like the closest one, didnt see one for the seal...hope this helps..connie
Re: GM warranty quiz jan 11-2 - 01/25/2011
[quote] gmnl16173: a part installed 6/25/10 has a VALID warranty." [/quote] Keep in mind it is the PART that has the warranty on a branded title, not the vehicle-based on the date of installation of course.
Re: wpc returns - 07/06/2011
If you go into the claim through the Part Return box on the main page of GWM, and click on the claim # then scroll down to where you would click the link to "generate shipping label" there is another link there that says "status". If you click on status...
Re: lifetime gm parts - 07/20/2011
YOU USED THE REGULAR WARRANTY YOU NEED TO USE ZPTI FOR PARTS WARRANTY...AND LIST THE JOB CARD NUMBER, DATE AND MILEAGE THE PART WAS INSTALLED..
Re: LABOR CODE J3250 - 12/16/2011
Could be that the tank you have is for the evap system not the radiator. The part number group for the part is 03.120 and that's the evap hoses and such. Try 2.J6319: Emission Reduction Fluid Tank Replacement
Re: REFRIGERANT COST - 10/21/2011
Look back in your GM Global Messages for the "GM Bulk Part price list" effective Aug 1, 2011
Re: 50/50 SPLIT - 10/26/2011
So where does the part stating: submitting "WITHOUT" service contract & submitting "WITH" a service contract (where the cust pays 1/2 there deduct) come in to play
Re: SPECIAL COVERAGE #10054 - 09/07/2011
BEING GM IS ONLY PAYING 50% JUST FIGURE 50% OF LABOR AND PART AND TAXES AND PUT IT ALL IN NET AMOUNT..SHOULD GO THROUGH
Re: Customer reimbursement - 10/18/2011
It did have to be a GM part only, it got covered for the 50% of the repair
Re: GM Dealer Rent-A-Car - 04/12/2012
Add Service Managers to the list of people needed to be retrained..Rentals have always been abused its assumed that rental cars are a part of the warranty...
Re: Special Coverage #11135 - 08/06/2012
[quote] jbarlow11: I haven't done this one yet, but that part number would be claimed the first time only to pay for the tool kit required to perform the campaign and then the tools are reused each time. If I was submitting this I would open a misc line...
Re: Actual repair vs labor op coding ?? - 07/18/2012
The TCM labor op should be used as that is the actual failed part. The tear down that TAC asked for should be OLH.
Re: Actual repair vs labor op coding ?? - 07/18/2012
the tcm was the failed part i would use the tcm labor op and put tear down tac wanted in olh and put in comments why the tear down..
Re: GWM - 01/19/2012
... each claim individually from your DMS? It doesn't have to be a "batch". [/quote] This is the part that is being shut down. The interactive side where you submit one at a time will not work during the shutdown. The batch part where you submit all...
Re: N0110 BATTERY - 01/19/2012
Just H route it with good notes. They randomly put part restrictions in place when engineering is reviewing particular components.
Re: 2012 malibu can't find labor op - 03/13/2012
B1782 Battery Tray Replacement ? Check the part group # against the labor ops to be sure.
Re: GWM and Lifetime Parts Labor? - 02/09/2012
We are on Reynolds so we (keep on same line) but Internal labor & submit the warranty part
Re: ac delco starter -parts warranty - 01/03/2013
Thanks, The first parts person I spoke to said that was the only # he had, however my svc manager got me the chevy part # and that went right thru.
Pyramid Repair? or three separate claims - 01/21/2013
I have a repair to submit that involves replacing three different parts. I have seen a document in the last few days outlining the proper way to submit,but now I can't find it. Customer came in with complaint "drivers seat heater shuts off. tech first...
Re: Transaction summary report? - 09/18/2012
Oh yeah, and the best part is, now I get to submit 3 days worth of transactions manually thru Global! *sarcasm* lol
Re: Looking for lop for def fluid - 04/02/2014
I didnt see one I called DBC and they said there isn't a labor op for just the fluid only if it was part of the PDI.
Core on a claim that required special authorization - 05/16/2014
... having to GM authorize but the authorizations can only be entered through our DMS. We received a part return request from the WPC and there is a $600 core on the part that I need to claim for. The ticket is closed in my DMS because it was paid. I tried...
Re: EMISSIONS WARRANTY - 12/04/2013
not all parts that are emissions parts are covered up to 80,000 miles..the Throttle Body used to be a powertrain covered part up to 2009...
CONSEQUENTIAL DAMAGE THAT RESULTS IN ASSEMBLY REPLACEMENT - 09/28/2017
I HAVE A CLAIM FOR ENGINE REPLACEMENT WITH A LOT OF OLH. THE ECM WAS FINALLY DETERMINED TO BE THE FAILED PART THAT CAUSED DAMAGE TO ENGINE CYLINDERS. SUPPOSED TO USE ASSEMBLY REPLACEMENT LABOR OP WITH THE ECM LISTED AS THE FAILED PART. NEW GUIDELINES...
Forum - 11/08/2017
... fees incurred in conjunction with the performance of warranty repairs are considered to be part of Service Agent's overall fixed operation expense and are not considered for reimbursement as part of a warranty transaction. Examples of supplies and fees...
Forum - 04/20/2017
... he replaced them a second time. Now, I found in JLWarranty News March 2017 issue pg 8, "If part fails during the same repair visit, do not add a line to the job card for the replacement of that part. The additional part and OLH is claimed on the...
Forum - 04/26/2017
I would have left the repair order open since the part was going to be in within a week. I would have had service manager sign off on OLH and excessive part and h-routed with a explanation of subsequent damage.
Forum - 05/10/2017
Ours was mainly Add-on's, no olh claims, and a part warranty. Still waiting to hear back...
Forum - 03/23/2017
... had a concern of a leak under the vehicle at time of write up - the job card was closed (part ordered) - part installed on a later job card referencing the original job card where the part was ordered. Neither the original or the new job card are...
Forum - 03/23/2017
I misunderstood your situation. If a customer has a concern that a part needs to be ordered for, there's no added operation even if you close that ro and open a new ro when they come back. The same concern must be stated on the new ro though. No...
Rental vehicle charges vs VIP Buy - 04/14/2017
Where can I find documentation if any, to show my service managers the limitation on rental charges when a part has a VIP Buy on it??
What Would You Do - 05/17 - 04/17/2017
... brake lamp, the warranty administrator adjusted the previously paid transaction for the lamp. The part and labor to install the headliner was added to the original job card, with the labor claimed as OLH. Due to excessive OLH the transaction had...
Forum - 03/16/2017
... my DBC chat with MaTheresa she said it was now reimbursed as quarts even though it is a gallon part number. My parts dept agreed to charge a gallon as a quantity 4 and adjust pricing, but that messed up the sales numbers because it is RIM protected in...
Forum - 05/10/2018
I also have a tow bill for this claim. Can we claim towing on a Service Agent installed Part Warranty?
Forum - 05/02/2018
I SUBMITTED THE RECALL WITH A PART COUNT OF 1 SINCE IT WOULDN'T ACCEPT .5 BUT CUT MY COST DOWN TO HALF PRICE AND IT PAID
Forum - 03/27/2018
Thanks Kristen. That is what I usually do if there is a part ordered. I was just hoping there might be a labor op that could be used when programming had been tried several times and then it was discovered the part was not taking the programming and needed...
Branded Title and DMA Authorization - 03/12/2018
... Warranty - Federal or California Emissions Warrantycoverage must be honored as long as the OEM part is present on the vehicle and is able tobe repaired or replaced per GM published service procedures. Failure must be due to adefect in material or workmanship...
16-NA-051 BULLETIN - 03/22/2018
... to replace the active shutter if there is corrosion on M60B connector. It doesn't list a shutter part number or addtional labor op for the repair. My technicians have been using the connector as the failed part and asking for 2.2 in OLH to replace the...
... each claim individually from your DMS? It doesn't have to be a "batch". [/quote] This is the part that is being shut down. The interactive side where you submit one at a time will not work during the shutdown. The batch part where you submit all...
Re: N0110 BATTERY - 01/19/2012
Just H route it with good notes. They randomly put part restrictions in place when engineering is reviewing particular components.
Re: 2012 malibu can't find labor op - 03/13/2012
B1782 Battery Tray Replacement ? Check the part group # against the labor ops to be sure.
Re: GWM and Lifetime Parts Labor? - 02/09/2012
We are on Reynolds so we (keep on same line) but Internal labor & submit the warranty part
Re: ac delco starter -parts warranty - 01/03/2013
Thanks, The first parts person I spoke to said that was the only # he had, however my svc manager got me the chevy part # and that went right thru.
Pyramid Repair? or three separate claims - 01/21/2013
I have a repair to submit that involves replacing three different parts. I have seen a document in the last few days outlining the proper way to submit,but now I can't find it. Customer came in with complaint "drivers seat heater shuts off. tech first...
Re: Transaction summary report? - 09/18/2012
Oh yeah, and the best part is, now I get to submit 3 days worth of transactions manually thru Global! *sarcasm* lol
Re: Looking for lop for def fluid - 04/02/2014
I didnt see one I called DBC and they said there isn't a labor op for just the fluid only if it was part of the PDI.
Core on a claim that required special authorization - 05/16/2014
... having to GM authorize but the authorizations can only be entered through our DMS. We received a part return request from the WPC and there is a $600 core on the part that I need to claim for. The ticket is closed in my DMS because it was paid. I tried...
Re: EMISSIONS WARRANTY - 12/04/2013
not all parts that are emissions parts are covered up to 80,000 miles..the Throttle Body used to be a powertrain covered part up to 2009...
CONSEQUENTIAL DAMAGE THAT RESULTS IN ASSEMBLY REPLACEMENT - 09/28/2017
I HAVE A CLAIM FOR ENGINE REPLACEMENT WITH A LOT OF OLH. THE ECM WAS FINALLY DETERMINED TO BE THE FAILED PART THAT CAUSED DAMAGE TO ENGINE CYLINDERS. SUPPOSED TO USE ASSEMBLY REPLACEMENT LABOR OP WITH THE ECM LISTED AS THE FAILED PART. NEW GUIDELINES...
Forum - 11/08/2017
... fees incurred in conjunction with the performance of warranty repairs are considered to be part of Service Agent's overall fixed operation expense and are not considered for reimbursement as part of a warranty transaction. Examples of supplies and fees...
Forum - 04/20/2017
... he replaced them a second time. Now, I found in JLWarranty News March 2017 issue pg 8, "If part fails during the same repair visit, do not add a line to the job card for the replacement of that part. The additional part and OLH is claimed on the...
Forum - 04/26/2017
I would have left the repair order open since the part was going to be in within a week. I would have had service manager sign off on OLH and excessive part and h-routed with a explanation of subsequent damage.
Forum - 05/10/2017
Ours was mainly Add-on's, no olh claims, and a part warranty. Still waiting to hear back...
Forum - 03/23/2017
... had a concern of a leak under the vehicle at time of write up - the job card was closed (part ordered) - part installed on a later job card referencing the original job card where the part was ordered. Neither the original or the new job card are...
Forum - 03/23/2017
I misunderstood your situation. If a customer has a concern that a part needs to be ordered for, there's no added operation even if you close that ro and open a new ro when they come back. The same concern must be stated on the new ro though. No...
Rental vehicle charges vs VIP Buy - 04/14/2017
Where can I find documentation if any, to show my service managers the limitation on rental charges when a part has a VIP Buy on it??
What Would You Do - 05/17 - 04/17/2017
... brake lamp, the warranty administrator adjusted the previously paid transaction for the lamp. The part and labor to install the headliner was added to the original job card, with the labor claimed as OLH. Due to excessive OLH the transaction had...
Forum - 03/16/2017
... my DBC chat with MaTheresa she said it was now reimbursed as quarts even though it is a gallon part number. My parts dept agreed to charge a gallon as a quantity 4 and adjust pricing, but that messed up the sales numbers because it is RIM protected in...
Forum - 05/10/2018
I also have a tow bill for this claim. Can we claim towing on a Service Agent installed Part Warranty?
Forum - 05/02/2018
I SUBMITTED THE RECALL WITH A PART COUNT OF 1 SINCE IT WOULDN'T ACCEPT .5 BUT CUT MY COST DOWN TO HALF PRICE AND IT PAID
Forum - 03/27/2018
Thanks Kristen. That is what I usually do if there is a part ordered. I was just hoping there might be a labor op that could be used when programming had been tried several times and then it was discovered the part was not taking the programming and needed...
Branded Title and DMA Authorization - 03/12/2018
... Warranty - Federal or California Emissions Warrantycoverage must be honored as long as the OEM part is present on the vehicle and is able tobe repaired or replaced per GM published service procedures. Failure must be due to adefect in material or workmanship...
16-NA-051 BULLETIN - 03/22/2018
... to replace the active shutter if there is corrosion on M60B connector. It doesn't list a shutter part number or addtional labor op for the repair. My technicians have been using the connector as the failed part and asking for 2.2 in OLH to replace the...
Forum - 01/09/2018
Thanks. She didn't mention that with this one. I looked over the bulletin and it does appear we may not have billed the correct part.
Forum - 01/18/2018
No specific part warranty authorization. A copy of the original parts invoice or job card is required to support a part replacement transaction.
GMPP - 06/27/2016
... the deductible amount, the customer pays for the repair, but do you use the list price on the part? We have one that my advisor says if we are using customer pay then they would've paid the 1.0 hour diagnostic fee which puts it over the deductible....
What Would You Do - 02/17 - 01/23/2017
... plate replacement for 12.6 hours. Service management had also approved OLH to flush and clean all parts, as a result of water intrusion, and overhaul the transmission due to coolant in the transmission fluid.How should the warranty administrator proceed...
Forum - 01/18/2017
... for your help. This is my reject message. I looked at the seal kit. Has a lot of parts in it. My parts person through a fit when I asked him to look up each seal individually. What operation code do you typically use when...
Forum - 01/17/2017
Thanks mbauman2 for the clarification -- Error code 068: causal part xx is not a compatible part for labor code xx is now active! dlaw645: is that the error you received on the transmission reseal transaction?
Forum - 03/15/2017
... the left, it opens a "bulletin" on submitting bulk fluids. I said, "we're not using the bulk part number for coolant" and he said, "they will still see qty of 1 as a quart". Therefore, for coolant, they count them as quarts and not gallons...
Forum - 02/09/2017
... Below are a few important clarifications: Warranty Information Both the oil and filter part numbers should be submitted in the Parts field of the transaction. If bulk oil was used, the dealer must submit the appropriate bulk part number. ...
Forum - 11/21/2016
Thanks. So if I have a WPC part return, How much total can I submit for?
Forum - 02/01/2017
Haha...there's that WHY again! I think part of their job description is to try and be cryptic! All we can do is document, document, document!
Courtesy Transportation - 02/07/2017
Question I see we can not get rental on a part warranty. Can we get rental on Policy repairs? Thank YouLinda
Re: Product safety 14116 Electric Power Steering Assist - 08/19/2015
the warranty parts center does inspect some but they also send some back to the suppliers who request them for inspection to find out if the part has failed..
Re: Closest Available Labor Operation - 11/12/2015
kristen totaly agree I have been burnt by using base time especialy if vehicle is newer and WPC wants to see a part I don't have
Re: Customer enthusiasm Transmission parts return? - 11/12/2015
i think the warranty parts center can call back a part no matter what kind of claim it is..never heard of anything they could not call back...
Recall repairs - 10/29/2014
does any one know if you perform a recall and the part fails and the tech does it again , how would he get flag for doing it twice?
Global Warranty Management Error 032 For Duplicate Serial Number on Claim... - 03/07/2024
Anyone else get confused by the back-to-back emails on this yesterday? 1st email said new part serial # needs to be in LOP dependency field. Which it is alreadyimplemented for the Takata Priority Group 6-10. 2nd email states the removed part serial #...
PET WARRANTY - 04/03/2024
... I am unsure if I submitted them correctly. For the "CUSTOMER/SERVICE AGENT PARTICIPATION AMOUNT" the PET form states...Enter the calculated balance (or adjusted balance, if applicable) in the customer/service agent participation field...
Forum - 08/07/2023
No, and what is on a vehicle really varies. My suggestion is look for items that say "bulb" and google the part number real quickly. Most LED's are serviced as part of an assembly and should be listed as "lamp".
EXPENDABLE FLUIDS - 05/12/2023
Is there someplace we can find warranty part numbers for expendable fluids and/or adhesives, such as R134, gear oil, etc...?Format: Other
Forum - 06/23/2023
I treat it as an add line even though it is totally justified as part of the previously approved repair.
Forum - 05/05/2023
... use the one that comes up in the tool. It has filters for vehicle equipment on the VIN for that part number. What kind of difference is there in the labor amount? You can try using the higher one but you might get a rejection if the equipment match is...
Forum - 11/09/2023
I wouldn't. I would use the failed programming as diag, since he won't be diagnosing it when the part comes in
Forum - 10/31/2023
You will have to the fuse block lop and OLH the wiring aspect as diagnosis, because tech found a 'failed part'
Forum - 10/02/2023
I have had a couple part warranties on recalls, but I submitted them as single claim, per WSC instruction.
Bolt battery pack replacement (Not for the recall) - 09/20/2023
I am trying to find out if there are any admin or parts feee that I need to include with a Bolt battery replacement that is not part of the recall?
Thanks. She didn't mention that with this one. I looked over the bulletin and it does appear we may not have billed the correct part.
Forum - 01/18/2018
No specific part warranty authorization. A copy of the original parts invoice or job card is required to support a part replacement transaction.
GMPP - 06/27/2016
... the deductible amount, the customer pays for the repair, but do you use the list price on the part? We have one that my advisor says if we are using customer pay then they would've paid the 1.0 hour diagnostic fee which puts it over the deductible....
What Would You Do - 02/17 - 01/23/2017
... plate replacement for 12.6 hours. Service management had also approved OLH to flush and clean all parts, as a result of water intrusion, and overhaul the transmission due to coolant in the transmission fluid.How should the warranty administrator proceed...
Forum - 01/18/2017
... for your help. This is my reject message. I looked at the seal kit. Has a lot of parts in it. My parts person through a fit when I asked him to look up each seal individually. What operation code do you typically use when...
Forum - 01/17/2017
Thanks mbauman2 for the clarification -- Error code 068: causal part xx is not a compatible part for labor code xx is now active! dlaw645: is that the error you received on the transmission reseal transaction?
Forum - 03/15/2017
... the left, it opens a "bulletin" on submitting bulk fluids. I said, "we're not using the bulk part number for coolant" and he said, "they will still see qty of 1 as a quart". Therefore, for coolant, they count them as quarts and not gallons...
Forum - 02/09/2017
... Below are a few important clarifications: Warranty Information Both the oil and filter part numbers should be submitted in the Parts field of the transaction. If bulk oil was used, the dealer must submit the appropriate bulk part number. ...
Forum - 11/21/2016
Thanks. So if I have a WPC part return, How much total can I submit for?
Forum - 02/01/2017
Haha...there's that WHY again! I think part of their job description is to try and be cryptic! All we can do is document, document, document!
Courtesy Transportation - 02/07/2017
Question I see we can not get rental on a part warranty. Can we get rental on Policy repairs? Thank YouLinda
Re: Product safety 14116 Electric Power Steering Assist - 08/19/2015
the warranty parts center does inspect some but they also send some back to the suppliers who request them for inspection to find out if the part has failed..
Re: Closest Available Labor Operation - 11/12/2015
kristen totaly agree I have been burnt by using base time especialy if vehicle is newer and WPC wants to see a part I don't have
Re: Customer enthusiasm Transmission parts return? - 11/12/2015
i think the warranty parts center can call back a part no matter what kind of claim it is..never heard of anything they could not call back...
Recall repairs - 10/29/2014
does any one know if you perform a recall and the part fails and the tech does it again , how would he get flag for doing it twice?
Global Warranty Management Error 032 For Duplicate Serial Number on Claim... - 03/07/2024
Anyone else get confused by the back-to-back emails on this yesterday? 1st email said new part serial # needs to be in LOP dependency field. Which it is alreadyimplemented for the Takata Priority Group 6-10. 2nd email states the removed part serial #...
PET WARRANTY - 04/03/2024
... I am unsure if I submitted them correctly. For the "CUSTOMER/SERVICE AGENT PARTICIPATION AMOUNT" the PET form states...Enter the calculated balance (or adjusted balance, if applicable) in the customer/service agent participation field...
Forum - 08/07/2023
No, and what is on a vehicle really varies. My suggestion is look for items that say "bulb" and google the part number real quickly. Most LED's are serviced as part of an assembly and should be listed as "lamp".
EXPENDABLE FLUIDS - 05/12/2023
Is there someplace we can find warranty part numbers for expendable fluids and/or adhesives, such as R134, gear oil, etc...?Format: Other
Forum - 06/23/2023
I treat it as an add line even though it is totally justified as part of the previously approved repair.
Forum - 05/05/2023
... use the one that comes up in the tool. It has filters for vehicle equipment on the VIN for that part number. What kind of difference is there in the labor amount? You can try using the higher one but you might get a rejection if the equipment match is...
Forum - 11/09/2023
I wouldn't. I would use the failed programming as diag, since he won't be diagnosing it when the part comes in
Forum - 10/31/2023
You will have to the fuse block lop and OLH the wiring aspect as diagnosis, because tech found a 'failed part'
Forum - 10/02/2023
I have had a couple part warranties on recalls, but I submitted them as single claim, per WSC instruction.
Bolt battery pack replacement (Not for the recall) - 09/20/2023
I am trying to find out if there are any admin or parts feee that I need to include with a Bolt battery replacement that is not part of the recall?
Forum - 02/09/2022
I have a question regarding this recall. I know we don't claim the part since it's an exchange type part but what amount do we claim in the net items? I see 2 amounts the one for $540 and the other for $600. Are these separate and are we allowed to claim...
Internet Explorer to Retire - 04/13/2022
... internet explorer because on Chrome, edge, and firefox it will not allow me to add more than one part to the claim. I have tried all of the others but only internet explorer works to submit when there is more than one part. I have reached out to GM on...
Forum - 05/12/2022
... addition to correcting any reject errors, please ensure $0.00 values are removed from the cost per part field (leaving blank)from the individual part amounts before resubmitting....
Forum - 03/08/2023
... box, below the RPO box. That LPO you listed is not a 'dealer installed gm accessory', as it was part of the invoiced options. If they did 'add' accessory brakes, your labor op is right, but it will not let you claim it until the install information is...
Forum - 02/07/2023
Yeah I have to agree with arleeng, it seems as though the first repair was ineffective. If they installed a part and the vehicle had the same symptom what was fixed? I think my shop ran into this scenario actually where we got a part because it was available...
Forum - 01/11/2023
Glad to help. Sometimes the part is actually listed as a "housing".
Forum - 09/12/2022
Also you may have to convert it if you are using the 2.5 gallon part quantity to 10
Forum - 06/27/2022
When the customer participates (partial Policy adjustment) the customer receives the full warranty applicable to the part or accessory installed (e.g. 24 months/unlimited miles).
What Would You Do - 06/20 - 05/28/2020
... of a component with a couple of additional seals. The completed PET included the labor and part to replace the component. The customer participation expense was approximately half of the repair total calculated at warranty rates. The warranty...
Forum - 05/08/2020
Oil Pan is your closest labor op. You need to be sure if its the upper, or lower, part of pan.
Forum - 10/30/2020
Our DMS won't process a claim with the AC Delco number anyway, so you have to use the 8 digit GM part number
Forum - 02/24/2020
... Warranty section of IVH, the vehicle must be registered in a qualifying state at the time of part failure for the customer to be eligible for the warranty shown. If the vehicle is no longer registered in a qualifying state, emissions component coverage...
Forum - 03/06/2020
Pretty sure the Limited Lifetime Part warranty & 3/100 on Major Assemblies are exempt from PET
Forum - 04/01/2020
Transaction type is ZPTI- parts warranty service agent installed, labor op is steering gear replacement and part # is 19321399
Forum - 11/19/2019
When entering multiple parts to a claim after the 1st part entered hit the add button at the end of the row. This will take you to the next part line. As far as OLH, in the drop down box at the end of the claim ,select GM auth. In the comment box give...
Forum - 04/13/2021
Thanks for the info everyone. I knew 60 days played a part in something...just could not find it in print.
Forum - 04/15/2021
You would have to h route the claim explaning that this is the aux battery, and they have the exact part # and labor op and not a parts warranty
Forum - 05/27/2021
The add part button also doesn't work in Edge. If I have to build or correct parts, on a submitted claim, I use IE
Forum - 11/20/2020
In this unique situation (and giving the original servicing dealer the benefit of the doubt) the dealership opted to handle the transaction as a part warranty.
Forum - 09/15/2021
If the part is defective out of the box i return it to my parts department and my parts manager applies for the credit.
Forum - 09/30/2021
A reference to Part Failures During the Same Repair Visit is available within the Global Warranty Manual, page 19.
wpc paperwork - 11/10/2021
Is anyone else having issues with getting the proper paperwork to print when wpc request part back?
Forum - 09/16/2021
You could use the washer pump labor op with just labor, explaing what the tech did for CCND and if it calls for a part #, type in the part description only and no part number where it shows: If no causal part number available, please enter description: * This...
Freight - 01/06/2022
Will GM pay for freight for a warranty repair? Like if you next day air a part for a warranty repair?Thanks
Forum - 03/25/2019
Hi warranty1! The Part Warranty term is effective from date of installation (job card open date).
I have a question regarding this recall. I know we don't claim the part since it's an exchange type part but what amount do we claim in the net items? I see 2 amounts the one for $540 and the other for $600. Are these separate and are we allowed to claim...
Internet Explorer to Retire - 04/13/2022
... internet explorer because on Chrome, edge, and firefox it will not allow me to add more than one part to the claim. I have tried all of the others but only internet explorer works to submit when there is more than one part. I have reached out to GM on...
Forum - 05/12/2022
... addition to correcting any reject errors, please ensure $0.00 values are removed from the cost per part field (leaving blank)from the individual part amounts before resubmitting....
Forum - 03/08/2023
... box, below the RPO box. That LPO you listed is not a 'dealer installed gm accessory', as it was part of the invoiced options. If they did 'add' accessory brakes, your labor op is right, but it will not let you claim it until the install information is...
Forum - 02/07/2023
Yeah I have to agree with arleeng, it seems as though the first repair was ineffective. If they installed a part and the vehicle had the same symptom what was fixed? I think my shop ran into this scenario actually where we got a part because it was available...
Forum - 01/11/2023
Glad to help. Sometimes the part is actually listed as a "housing".
Forum - 09/12/2022
Also you may have to convert it if you are using the 2.5 gallon part quantity to 10
Forum - 06/27/2022
When the customer participates (partial Policy adjustment) the customer receives the full warranty applicable to the part or accessory installed (e.g. 24 months/unlimited miles).
What Would You Do - 06/20 - 05/28/2020
... of a component with a couple of additional seals. The completed PET included the labor and part to replace the component. The customer participation expense was approximately half of the repair total calculated at warranty rates. The warranty...
Forum - 05/08/2020
Oil Pan is your closest labor op. You need to be sure if its the upper, or lower, part of pan.
Forum - 10/30/2020
Our DMS won't process a claim with the AC Delco number anyway, so you have to use the 8 digit GM part number
Forum - 02/24/2020
... Warranty section of IVH, the vehicle must be registered in a qualifying state at the time of part failure for the customer to be eligible for the warranty shown. If the vehicle is no longer registered in a qualifying state, emissions component coverage...
Forum - 03/06/2020
Pretty sure the Limited Lifetime Part warranty & 3/100 on Major Assemblies are exempt from PET
Forum - 04/01/2020
Transaction type is ZPTI- parts warranty service agent installed, labor op is steering gear replacement and part # is 19321399
Forum - 11/19/2019
When entering multiple parts to a claim after the 1st part entered hit the add button at the end of the row. This will take you to the next part line. As far as OLH, in the drop down box at the end of the claim ,select GM auth. In the comment box give...
Forum - 04/13/2021
Thanks for the info everyone. I knew 60 days played a part in something...just could not find it in print.
Forum - 04/15/2021
You would have to h route the claim explaning that this is the aux battery, and they have the exact part # and labor op and not a parts warranty
Forum - 05/27/2021
The add part button also doesn't work in Edge. If I have to build or correct parts, on a submitted claim, I use IE
Forum - 11/20/2020
In this unique situation (and giving the original servicing dealer the benefit of the doubt) the dealership opted to handle the transaction as a part warranty.
Forum - 09/15/2021
If the part is defective out of the box i return it to my parts department and my parts manager applies for the credit.
Forum - 09/30/2021
A reference to Part Failures During the Same Repair Visit is available within the Global Warranty Manual, page 19.
wpc paperwork - 11/10/2021
Is anyone else having issues with getting the proper paperwork to print when wpc request part back?
Forum - 09/16/2021
You could use the washer pump labor op with just labor, explaing what the tech did for CCND and if it calls for a part #, type in the part description only and no part number where it shows: If no causal part number available, please enter description: * This...
Freight - 01/06/2022
Will GM pay for freight for a warranty repair? Like if you next day air a part for a warranty repair?Thanks
Forum - 03/25/2019
Hi warranty1! The Part Warranty term is effective from date of installation (job card open date).
Forum - 06/04/2019
The "New Process for Handling Alternate Part/Up Assembly Adjustments" document is also available within the Warranty Administration Resource Center, within the Claim Submission Resources tab under the Submitting Transactions library.
Forum - 04/25/2019
ST over 2 hours needs service manager auth. Not sure how the sublet part plays into that, so i will be following...
Forum - 04/25/2019
The WPC bulletin (99-00-89-019) addresses part return requests associated with warranty and policy transactions. I have been unable to locate any documentation supporting part return requests associated with an extended warranty transaction (ZSCT).
OLH TO REMOVE ACCESSORIES - 08/02/2019
can you add olh to remove accessories to gain access to a failed GM part under warranty ?
Forum - 08/06/2019
IT IS THE CUSTOMER'S RESPONSIBILTY TO PAY TO HAVE THE ACCESSORIES REMOVED TO GAIN ACCESS TO THE GM PART THAT FAILED AND IS STILL UNDER WARRANTY
Forum - 08/29/2019
... appeared to be a system issue, as the labor operation selected for the repair correlated with the part charged out on the job card. Based on the information provided, it appears as though that is the same issue that Teresabock is experiencing. The labor...
Forum - 10/29/2019
OE Battery Ratings and Part Numbers are also available through the TechLink app in GlobalConnect. The table is found within the Reference Charts tab.
Forum - 10/16/2019
You lost me somewhere in the middle. I get the first part, but if they had it replaced out of town are you saying they brought the GM part back to the jobber and they are trying to return it for some kind of credit? Why did they not go to a GM shop to...
Forum - 11/30/2018
Use the part# conversion in Global Connect to ensure correct labor op. Much more to it than that but it is a start
Forum - 12/06/2018
Spot on ewill3rd! Good tip on the possibility of the part being an ACDelco part. The reference card is available in the Resources tab within the Warranty Help Cards link.
Forum - 01/28/2019
... to replace the second module. I am dealing with a similar situation where we replaced a part. It failed before leaving and took out another part. Understand service manager approval required for both new parts but what about tech punch t...
Forum - 10/29/2018
... though and he told me to submit it that way. TCM's that are mounted inside the trans and are part of the solenoid assembly have paid numerous times for me under powertrain. External TCM's that are mounted on a bracket or the body always reject for me....
Forum - 10/16/2018
Due to this being a GMPP transaction - recommend submitting each labor operation / part on its own line.
Forum - 10/05/2018
It sounds like a customer pay issue as the TCM was not defective (and not replaced as an OTC part warranty).
2GNALCEK2F6196893 - 08/01/2018
can you tell me if part number 12679099 is covered under warranty for the above vin with 40858 miles?
Forum - 06/13/2018
Definitely a unique situation! I would also handle as a part warranty.
Forum - 06/06/2018
I would think if it failed as a cause of a manufacturer defect, it would be covered as a parts warranty using the labor operation for the part itself.
Forum - 05/11/2018
Was there an extenuating circumstance surrounding the installation of a non-GM part as non-GM parts would not receive parts warranty coverage.
Forum - 07/24/2018
What reject did you receive with the submission (with the flush kit in the parts list indicated as a non-GM part)?
Forum - 03/21/2023
... the terminology of "consequential damage". To code these you simply need to identify your failed part which in this instance appears to be your heater core. The tech should run time for other operations performed as a result of the damage for each component...
Forum - 04/26/2019
The replacement part warranty coverage for a dealer installed GM engine, automatic transmission or transfer case is 3 years or 100,000 miles, parts and labor. The replacement part warranty coverage for a GM engine, automatic transmission or...
Re: warranty parts debits - 08/12/2011
... will tell you that since that fiasco, we have completely changed how we (I) deal with warranty parts. Each & every RO MUST have ME sign off as seeing the parts that were replaced. Then I place them in our warranty parts room on the shelf. Since then,...
CONSEQUENTIAL DAMAGE PARTS EXCEED - 06/18/2019
... being a consequential damaged component; but nothing seems to directly say that in an instance of parts exceed if management authorization is also exempt due to the claim of consequential damage. I am very curious if this is the case becuase using common...
Forum - 10/18/2019
Very unusual scenario! My initial reaction: honor the original OTC part warranty with the independant garage (including providing them with the replacement part). This scenario is so unique that I have included it in the upcoming edition of...
Forum - 08/29/2019
Part number 19241817: front brake rotor Part number 19255495: rear brake rotor A different rotor was replaced on the most recent visit.
The "New Process for Handling Alternate Part/Up Assembly Adjustments" document is also available within the Warranty Administration Resource Center, within the Claim Submission Resources tab under the Submitting Transactions library.
Forum - 04/25/2019
ST over 2 hours needs service manager auth. Not sure how the sublet part plays into that, so i will be following...
Forum - 04/25/2019
The WPC bulletin (99-00-89-019) addresses part return requests associated with warranty and policy transactions. I have been unable to locate any documentation supporting part return requests associated with an extended warranty transaction (ZSCT).
OLH TO REMOVE ACCESSORIES - 08/02/2019
can you add olh to remove accessories to gain access to a failed GM part under warranty ?
Forum - 08/06/2019
IT IS THE CUSTOMER'S RESPONSIBILTY TO PAY TO HAVE THE ACCESSORIES REMOVED TO GAIN ACCESS TO THE GM PART THAT FAILED AND IS STILL UNDER WARRANTY
Forum - 08/29/2019
... appeared to be a system issue, as the labor operation selected for the repair correlated with the part charged out on the job card. Based on the information provided, it appears as though that is the same issue that Teresabock is experiencing. The labor...
Forum - 10/29/2019
OE Battery Ratings and Part Numbers are also available through the TechLink app in GlobalConnect. The table is found within the Reference Charts tab.
Forum - 10/16/2019
You lost me somewhere in the middle. I get the first part, but if they had it replaced out of town are you saying they brought the GM part back to the jobber and they are trying to return it for some kind of credit? Why did they not go to a GM shop to...
Forum - 11/30/2018
Use the part# conversion in Global Connect to ensure correct labor op. Much more to it than that but it is a start
Forum - 12/06/2018
Spot on ewill3rd! Good tip on the possibility of the part being an ACDelco part. The reference card is available in the Resources tab within the Warranty Help Cards link.
Forum - 01/28/2019
... to replace the second module. I am dealing with a similar situation where we replaced a part. It failed before leaving and took out another part. Understand service manager approval required for both new parts but what about tech punch t...
Forum - 10/29/2018
... though and he told me to submit it that way. TCM's that are mounted inside the trans and are part of the solenoid assembly have paid numerous times for me under powertrain. External TCM's that are mounted on a bracket or the body always reject for me....
Forum - 10/16/2018
Due to this being a GMPP transaction - recommend submitting each labor operation / part on its own line.
Forum - 10/05/2018
It sounds like a customer pay issue as the TCM was not defective (and not replaced as an OTC part warranty).
2GNALCEK2F6196893 - 08/01/2018
can you tell me if part number 12679099 is covered under warranty for the above vin with 40858 miles?
Forum - 06/13/2018
Definitely a unique situation! I would also handle as a part warranty.
Forum - 06/06/2018
I would think if it failed as a cause of a manufacturer defect, it would be covered as a parts warranty using the labor operation for the part itself.
Forum - 05/11/2018
Was there an extenuating circumstance surrounding the installation of a non-GM part as non-GM parts would not receive parts warranty coverage.
Forum - 07/24/2018
What reject did you receive with the submission (with the flush kit in the parts list indicated as a non-GM part)?
Forum - 03/21/2023
... the terminology of "consequential damage". To code these you simply need to identify your failed part which in this instance appears to be your heater core. The tech should run time for other operations performed as a result of the damage for each component...
Forum - 04/26/2019
The replacement part warranty coverage for a dealer installed GM engine, automatic transmission or transfer case is 3 years or 100,000 miles, parts and labor. The replacement part warranty coverage for a GM engine, automatic transmission or...
Re: warranty parts debits - 08/12/2011
... will tell you that since that fiasco, we have completely changed how we (I) deal with warranty parts. Each & every RO MUST have ME sign off as seeing the parts that were replaced. Then I place them in our warranty parts room on the shelf. Since then,...
CONSEQUENTIAL DAMAGE PARTS EXCEED - 06/18/2019
... being a consequential damaged component; but nothing seems to directly say that in an instance of parts exceed if management authorization is also exempt due to the claim of consequential damage. I am very curious if this is the case becuase using common...
Forum - 10/18/2019
Very unusual scenario! My initial reaction: honor the original OTC part warranty with the independant garage (including providing them with the replacement part). This scenario is so unique that I have included it in the upcoming edition of...
Forum - 08/29/2019
Part number 19241817: front brake rotor Part number 19255495: rear brake rotor A different rotor was replaced on the most recent visit.
Forum - 07/20/2018
Thanks for the responses! In this reject scenario, the part quantity is 1 with price per unit of $3.22 (one gallon services two vehicles, so only 1/2 of the gallon of Pre-Mix coolant is claimed) as annawarranty mentioned. If concentrate is charged out,...
What Would You Do - 09/18 - 08/20/2018
... and the new component was ordered from the ESC. The customer was advised that the service department would be in contact once the part arrived to schedule a return visit for installation. Since an electronic exchange component was ordered, the job card...
Forum - 10/17/2018
... I posted. Sadly, my original answer still stands. That sounds like a ZPTC and programming is not part of that type of claim. The worst part is, if they screwed up the module by not programming it properly the whole thing should be on the other shop....
Did you know? - 11/15/2018
... of ContentsNext Previous Table of Contents Next Print Current Page 4 - Warranty Parts Center / Parts Return Policy 4.6 - Reimbursement of Service Agent Expense for WPC ReturnsReimbursement of Service Agent Expense for WPC ReturnsThe following...
Forum - 01/10/2022
In regards to parts expediting and rental, the most current limitations are listed in the Courtesy Transportation bulletin, 07-00-89-037R: A maximum of 3 calendar days rental is allowed when expenses incurred for obtaining a part locally are also being...
Forum - 04/13/2021
... would have no bearing in this instance because of the opcode restriction. Since you indicated the part numbers are the same, I would check the catalog to be sure that they are supposed to be the same part numbers just to be 100% sure....
Forum - 04/17/2020
Certain components may be requested by the WPC through the Special Part Request Process, such as through the new model exchange parts program (including engines, transmissions, Volt, Spark, or hybrid batteries). Special Part Return Requests are...
PIP5896A Vette Engine exchange - 08/11/2023
... gmwpc.com which does not seem to valid. Also, do you know if the claim will reject with no part listed on claim? PQC sends out a direct replacement and no part is billed. We only get an exchange allowance. Update: correct...
What Would You Do? - 10/23 - 09/26/2023
... right front headlamp assembly, hood, and the right fender. The sublet invoice included $1,776 in parts, $1,133 in sublet/miscellaneous expenses, $1,550 in body and refinish labor and $400 in paint and materials. It was necessary for the sublet facility...
What Would You Do? - 08/23 - 07/25/2023
... Service Guarantee (LSG) for the component.In June 2023, the vehicle was brought into the service department to address a hesitation concern. The technician diagnosed and identified a failure with the fuel pump. The pump was replaced under the customer’s...
WARRANTY ADMINISTRATOR - 02/09/2023
Hello My name is Jennifer and I am the Warranty Administrator at Heidebreicht Chevrolet. I have a part ticket for a sensor that was purchased over the counter in January 2023, the customer returned the sensor in February, we have the failed sensor,...
Forum - 02/10/2023
... just code the transaction ZPTC, make sure your labor field is zero, find your opcode, put the part number in your parts section and when your DMS prompts you just enter the original invoice date and invoice number. You do not need to fill in the odometer...
MOPAR Claim - 09/25/2007
HOW DO I PROCESS A MOPAR CLAIM WHERE WE DIDN'T REPLACE THE PART? FOR EXAMPLE WE HAVE A CLAIM WHERE WE REPLACED THE BATTERY HARNESS (CP) CAME TO FIND OUT FACTORY HAD CROSSED THE WIRES IN THE CONNECTOR, INSTEAD OF PULLNG OUT HARNESS AND ORDERING NEW ONE...
Brake Pad Replacement - 09/19/2007
Most technicans will turn rotors as part of a "brake job" that includes replacing brake pads as a maintenance service. If the vehicle is still under warranty, does anybody feel it is OK to run the pads as CP but run H0127 as a warranty claim for labor...
2007 CHEV TAHOE (OP CODE HELP) - 01/28/2008
I HAVE A 2007 TAHOE - VIN#1GNFK13017R151660 WE REPLACED A T.C.C.M. PT#24243086 NOTHING SEEMS TO MATCH LOOKING THRU "PART GROUP LISTING" - ALSO I WAS WONDERING IF THERE IS A LISTING OF ABRIEVATIONS ALONG WITH WHAT ELSE THE PART MAY BE CALLED (BECAUSE I...
Re: RO'S WITH PARTS ON ORDER - 12/20/2007
A repair order will stay open if a tech has diagnosed it and flagged some DG time on the RO. If a part was ordered and the tech flagged no DG time the RO gets closed. How can your parts dept bill something out before they even have it in hand? We order...
Re: GLOBAL WARRANTY - 08/21/2008
... are ok. I have already taken them all. They are really easily. They are laid out as 1 WBT for parts, 1 WBT for service consultants, 1 WBT for techs and 1 WBT which includes all of them for warranty adm. They just kind of take you through things, give...
Re: DUAL HEADREST DVD - 12/12/2008
[quote] Shannon: How does that work to get the $$? Do you have to submit something, etc. I don't think my parts manager knows either. [/quote] You can verify a reimbursement by going to GM EPIC then go under invoise and put the VIN in as the control...
Re: POWER TRAIN QUESTION - 11/20/2009
There does appear to be a disconnect between the technician documentation and the part used in the repair. The part used is from the transmission group - trans fluid cooler pipe fitting seal. The following operation may be appropriate... Seals, Cooler...
Re: Parts Missing From LPO Add-on DVD headrests - 11/20/2009
[quote] Kimbo: We had a part missing from an accessory DVD kit for a Traverse, which we had to order. Anyone have any idea on how to submit a claim on this? Missing part was a relay. Thanks, kimbo [/quote] Submit for the missing relay on a warranty...
Re: PARTS EXPEDITE FROM ANOTHER DEALER - 03/04/2010
... and G_0000050657 03/02/2010. They have some information in them that should help with the part expediting. If you look at the first message under Net Item Transaction Submission and WPC Administrative Code Z7200 and in the second message under Part...
Re: CLAIMING BRAKE PADS LIFETIME WARRANTY ON GLOBAL WARRANTY CLAIM - 02/08/2010
[quote] Christalyn: I am having trouble submitting a claim for pads only. The pads are covered by the lifetime part warranty but I do not know how this translates in global. I tried to put it in under zreg for the part only and was unsuccessfaul any...
Chrome Wheel Supplier questions - 05/03/2010
Our part manager has been getting replacement wheels from a company called Keystone. They do not use GM part numbers, but supposedly the parts are "reconditioned" original GM parts. I have been claiming these in the miscellaneous field at cost (I was...
1993 CORVETTE - DISTRIBUTOR ISSUE - 04/28/2010
... PURCHASED A "AC DELCO"/DISTRIBUTOR FROM OUTSIDE SOURCE ON 4/22/"09" WHICH I HAVE A COPY OF, THE PART WAS INSTALLED BY ANOTHER OUTSIDE SOURCE 4/28/"09" WHICH I HAVE A COPY OF --- THEN BROUGHT TO US ON 4/26/"10" WITH A CRANK BUT NO START CONCERN ------...
Re: Taking a Poll - 04/12/2010
... so 10ish for Chevy and maybe 10 for our Volvo store. 6. What do you think is the most difficult part of your job? Like everyone else-getting proper documentation! 7. What do you think is the easiest part of your job? Submitting the claims, reconciling...
Thanks for the responses! In this reject scenario, the part quantity is 1 with price per unit of $3.22 (one gallon services two vehicles, so only 1/2 of the gallon of Pre-Mix coolant is claimed) as annawarranty mentioned. If concentrate is charged out,...
What Would You Do - 09/18 - 08/20/2018
... and the new component was ordered from the ESC. The customer was advised that the service department would be in contact once the part arrived to schedule a return visit for installation. Since an electronic exchange component was ordered, the job card...
Forum - 10/17/2018
... I posted. Sadly, my original answer still stands. That sounds like a ZPTC and programming is not part of that type of claim. The worst part is, if they screwed up the module by not programming it properly the whole thing should be on the other shop....
Did you know? - 11/15/2018
... of ContentsNext Previous Table of Contents Next Print Current Page 4 - Warranty Parts Center / Parts Return Policy 4.6 - Reimbursement of Service Agent Expense for WPC ReturnsReimbursement of Service Agent Expense for WPC ReturnsThe following...
Forum - 01/10/2022
In regards to parts expediting and rental, the most current limitations are listed in the Courtesy Transportation bulletin, 07-00-89-037R: A maximum of 3 calendar days rental is allowed when expenses incurred for obtaining a part locally are also being...
Forum - 04/13/2021
... would have no bearing in this instance because of the opcode restriction. Since you indicated the part numbers are the same, I would check the catalog to be sure that they are supposed to be the same part numbers just to be 100% sure....
Forum - 04/17/2020
Certain components may be requested by the WPC through the Special Part Request Process, such as through the new model exchange parts program (including engines, transmissions, Volt, Spark, or hybrid batteries). Special Part Return Requests are...
PIP5896A Vette Engine exchange - 08/11/2023
... gmwpc.com which does not seem to valid. Also, do you know if the claim will reject with no part listed on claim? PQC sends out a direct replacement and no part is billed. We only get an exchange allowance. Update: correct...
What Would You Do? - 10/23 - 09/26/2023
... right front headlamp assembly, hood, and the right fender. The sublet invoice included $1,776 in parts, $1,133 in sublet/miscellaneous expenses, $1,550 in body and refinish labor and $400 in paint and materials. It was necessary for the sublet facility...
What Would You Do? - 08/23 - 07/25/2023
... Service Guarantee (LSG) for the component.In June 2023, the vehicle was brought into the service department to address a hesitation concern. The technician diagnosed and identified a failure with the fuel pump. The pump was replaced under the customer’s...
WARRANTY ADMINISTRATOR - 02/09/2023
Hello My name is Jennifer and I am the Warranty Administrator at Heidebreicht Chevrolet. I have a part ticket for a sensor that was purchased over the counter in January 2023, the customer returned the sensor in February, we have the failed sensor,...
Forum - 02/10/2023
... just code the transaction ZPTC, make sure your labor field is zero, find your opcode, put the part number in your parts section and when your DMS prompts you just enter the original invoice date and invoice number. You do not need to fill in the odometer...
MOPAR Claim - 09/25/2007
HOW DO I PROCESS A MOPAR CLAIM WHERE WE DIDN'T REPLACE THE PART? FOR EXAMPLE WE HAVE A CLAIM WHERE WE REPLACED THE BATTERY HARNESS (CP) CAME TO FIND OUT FACTORY HAD CROSSED THE WIRES IN THE CONNECTOR, INSTEAD OF PULLNG OUT HARNESS AND ORDERING NEW ONE...
Brake Pad Replacement - 09/19/2007
Most technicans will turn rotors as part of a "brake job" that includes replacing brake pads as a maintenance service. If the vehicle is still under warranty, does anybody feel it is OK to run the pads as CP but run H0127 as a warranty claim for labor...
2007 CHEV TAHOE (OP CODE HELP) - 01/28/2008
I HAVE A 2007 TAHOE - VIN#1GNFK13017R151660 WE REPLACED A T.C.C.M. PT#24243086 NOTHING SEEMS TO MATCH LOOKING THRU "PART GROUP LISTING" - ALSO I WAS WONDERING IF THERE IS A LISTING OF ABRIEVATIONS ALONG WITH WHAT ELSE THE PART MAY BE CALLED (BECAUSE I...
Re: RO'S WITH PARTS ON ORDER - 12/20/2007
A repair order will stay open if a tech has diagnosed it and flagged some DG time on the RO. If a part was ordered and the tech flagged no DG time the RO gets closed. How can your parts dept bill something out before they even have it in hand? We order...
Re: GLOBAL WARRANTY - 08/21/2008
... are ok. I have already taken them all. They are really easily. They are laid out as 1 WBT for parts, 1 WBT for service consultants, 1 WBT for techs and 1 WBT which includes all of them for warranty adm. They just kind of take you through things, give...
Re: DUAL HEADREST DVD - 12/12/2008
[quote] Shannon: How does that work to get the $$? Do you have to submit something, etc. I don't think my parts manager knows either. [/quote] You can verify a reimbursement by going to GM EPIC then go under invoise and put the VIN in as the control...
Re: POWER TRAIN QUESTION - 11/20/2009
There does appear to be a disconnect between the technician documentation and the part used in the repair. The part used is from the transmission group - trans fluid cooler pipe fitting seal. The following operation may be appropriate... Seals, Cooler...
Re: Parts Missing From LPO Add-on DVD headrests - 11/20/2009
[quote] Kimbo: We had a part missing from an accessory DVD kit for a Traverse, which we had to order. Anyone have any idea on how to submit a claim on this? Missing part was a relay. Thanks, kimbo [/quote] Submit for the missing relay on a warranty...
Re: PARTS EXPEDITE FROM ANOTHER DEALER - 03/04/2010
... and G_0000050657 03/02/2010. They have some information in them that should help with the part expediting. If you look at the first message under Net Item Transaction Submission and WPC Administrative Code Z7200 and in the second message under Part...
Re: CLAIMING BRAKE PADS LIFETIME WARRANTY ON GLOBAL WARRANTY CLAIM - 02/08/2010
[quote] Christalyn: I am having trouble submitting a claim for pads only. The pads are covered by the lifetime part warranty but I do not know how this translates in global. I tried to put it in under zreg for the part only and was unsuccessfaul any...
Chrome Wheel Supplier questions - 05/03/2010
Our part manager has been getting replacement wheels from a company called Keystone. They do not use GM part numbers, but supposedly the parts are "reconditioned" original GM parts. I have been claiming these in the miscellaneous field at cost (I was...
1993 CORVETTE - DISTRIBUTOR ISSUE - 04/28/2010
... PURCHASED A "AC DELCO"/DISTRIBUTOR FROM OUTSIDE SOURCE ON 4/22/"09" WHICH I HAVE A COPY OF, THE PART WAS INSTALLED BY ANOTHER OUTSIDE SOURCE 4/28/"09" WHICH I HAVE A COPY OF --- THEN BROUGHT TO US ON 4/26/"10" WITH A CRANK BUT NO START CONCERN ------...
Re: Taking a Poll - 04/12/2010
... so 10ish for Chevy and maybe 10 for our Volvo store. 6. What do you think is the most difficult part of your job? Like everyone else-getting proper documentation! 7. What do you think is the easiest part of your job? Submitting the claims, reconciling...
HELP... I....can't.... think.... - 07/28/2010
On part returns we used to be able to claim .3 for part and .2 for ro only.... z7200. I am not remembering if I read how to claim this in globalwarranty.... sigh. Anyone know how? I got an error stating: Error 903 : Vehicle not compatible with Labour...
Parts Missing From LPO Add-on DVD headrests - 11/18/2009
We had a part missing from an accessory DVD kit for a Traverse, which we had to order. Anyone have any idea on how to submit a claim on this? Missing part was a relay. Thanks, kimbo
Re: BATTERY PRICING - 07/16/2009
Parts should be cross refrencing the pricing sheet and charging out with GM part# and correct pricing. --If the part is found damage before installed it should go back to parts and parts does the return on it. Should NOT be a Claim Type B. Only time ...
Re: PARTS PRICING DISPUTE - 07/14/2009
If I remember my parts dept days correctly, the quanity of 10 could be the case quanity that the parts dept gets when they order. But the part number description on EPIC shows 10 ml. GM Part Number: 89021297 ADHESIVE,THREADLOCKER HI TEMP/HI STREN...
AFTERMARKET ROTORS - 05/12/2009
... that if we use aftermarket we MUST provide a disclosure form stating there is NO warranty on the part. Is there anything that does cover an aftermarket part? My service manager says there is....
Re: labor op - 08/16/2011
I'm not finding that part number in EPIC.... can you give me a little more info on the pipe? Where is it located? I found J5472 Fuel Line Replacement - Engine LABOR TIME: 6.9 but have no idea based on the part number you gave if I'm anywhere cl...
Re: Goodwill for radio - 07/22/2011
... least ours won't :-) Bulletin: 05-00-89-045B: Dealers must notify ESCs of the goodwill at time of part order and provide the name of the person authorizing the goodwill. Electronic Service Centers are not able to change transactions from customer pay...
Recall 10282/PCM - 06/27/2011
... action required - lot #".... so now the cust has a "legal copy" stating we replaced the PCM, the part is charged out & I can only claim .2/no furthur action required I have back flagged the tech (so that solves that), but I have a part charged & a story...
Re: Parts Warranty - 02/28/2014
Hello! The part would be covered by the 12/unlimited parts warranty (the new part warranty term of 12/unlimited went into effect on 1/1/13). The GM Dealer Replacement Parts Warranty Quick Reference Chart is another helpful tool - available in the P&P...
Re: CURIOUS ABOUT PAY - 01/25/2012
... let them get away with. I handle 3 different manufacturers Chevy, Volvo, Suzuki) and went from part time (for about 15 years)to full time one year ago. I was receiving a flat "fee" for my services as part time and a clean schedule bonus. They asked...
Re: Special Coverage #11135 - 08/08/2012
[quote] GMNL09526: [quote] jbarlow11: I haven't done this one yet, but that part number would be claimed the first time only to pay for the tool kit required to perform the campaign and then the tools are reused each time. If I was submitting this I...
Re: WPC returns - 04/18/2012
... at least two copies. One you must highlight the transaction number and that goes back with the part and then I keep a copy with the job card signed by the parts department showing they got the request. Then there's a small box that shows up for the...
Re: Closest Available Labor Operation - 07/14/2015
... since the repair does directly involve the fog lamp's status. You do not always have to have a part to make a repair of a component or part. A good example is if a rear wiper arm gets loose but merely needs its fastener tightened, you would use the replace...
Forum - 02/08/2017
... has been posted - Reference Number GCUS-9-3545 dated 2/8/2017: “Both the oil and filter part numbers should be submitted in the Parts field of the transaction. If bulk oil was used, the dealer must submit the appropriate bulk part number. In the...
Forum - 02/14/2017
... state we are suppose to enter the cost into net items? ive been entering the items into the parts feild with cost, and they have been paying for the most part. im just wondering where there is a breakdown of information? for instance...
selecting the correct cause and damage codes - 08/30/2016
... it's sometimes hard to distinguish if the failed component should be coded as a Rotating Part? Or maybe it's just a Module/Component?? Just what does 'Resonance/From Foreign Part' mean anyway?? Perhaps some examples would be helpful. Just a suggest...
What Would You Do - 02/18 - 01/22/2018
... case gasket, refilled fluids, and programmed the TCM. The transaction was submitted for parts and labor to replace the transmission assembly under the powertrain warranty, as well as the 3-day rental expense. The service manager also approved submission...
Forum - 06/05/2017
... component/components, utilize the labor operationassociated with the source component (casual part). All parts and labor associated would be claimed on the same transaction, utilizing OLH asnecessary to cover the labor for repair/replacement of the subsequently...
Giant Claim- Need help! - 10/03/2017
... much its been here for awhile and GM engineering has had our tech putting an endless amount of parts on this truck ranging from a torque converter, a transmission and then we had to part warranty some parts from the transmission that were bad,...
Forum - 01/03/2018
The only bulletin I have found with any kind of list is 15-00-89-005, Essential Tools that Include Consumable Parts. These fall outside the definition of shop supplies and can be submitted for. 1.2.2.15 in P&P Shop Supplies...
Re: USING EPIC HELP FIND LABOR OP - 04/10/2012
Your instructor was correct. You can look up labor operations if you know the part group number. EPIC will provide that number. Go into EPIC, Pricing (2nd item) and input the part number. You will get the group number, dealer cost, trade price and...
Converter Labor Operation - 12/04/2007
... time performing diagnosis. ADD: 0.0-0.3 With Convertible ADD: 0.3 Although, based on the part number this part is an exhaust manifold (GM Part Number: 12618544 MANIFOLD ASM-EXH (W/ 3WAY CTLTC CONV))- Information from GM EPIC. ...
Forum - 01/26/2024
... the service regeneration test. There may be another but here is my take. If they are replacing a part, it is very likely that the service regen is part of the service procedure for replacing that component. If it is included ANYWHERE in the text of the...
Forum - 02/22/2024
I used 0600008 the claim is pending I will update when I have a GM decision. This rental was for 26 days for an out of warranty vehicle that had a backordered part SM requested DVM policy help.
Forum - 04/11/2024
If the radiator is the cause of failure then it would be related to a part you installed failing. The real question is what kind of invoice was the 2023 ticket? Was it customer pay, warranty, policy?
On part returns we used to be able to claim .3 for part and .2 for ro only.... z7200. I am not remembering if I read how to claim this in globalwarranty.... sigh. Anyone know how? I got an error stating: Error 903 : Vehicle not compatible with Labour...
Parts Missing From LPO Add-on DVD headrests - 11/18/2009
We had a part missing from an accessory DVD kit for a Traverse, which we had to order. Anyone have any idea on how to submit a claim on this? Missing part was a relay. Thanks, kimbo
Re: BATTERY PRICING - 07/16/2009
Parts should be cross refrencing the pricing sheet and charging out with GM part# and correct pricing. --If the part is found damage before installed it should go back to parts and parts does the return on it. Should NOT be a Claim Type B. Only time ...
Re: PARTS PRICING DISPUTE - 07/14/2009
If I remember my parts dept days correctly, the quanity of 10 could be the case quanity that the parts dept gets when they order. But the part number description on EPIC shows 10 ml. GM Part Number: 89021297 ADHESIVE,THREADLOCKER HI TEMP/HI STREN...
AFTERMARKET ROTORS - 05/12/2009
... that if we use aftermarket we MUST provide a disclosure form stating there is NO warranty on the part. Is there anything that does cover an aftermarket part? My service manager says there is....
Re: labor op - 08/16/2011
I'm not finding that part number in EPIC.... can you give me a little more info on the pipe? Where is it located? I found J5472 Fuel Line Replacement - Engine LABOR TIME: 6.9 but have no idea based on the part number you gave if I'm anywhere cl...
Re: Goodwill for radio - 07/22/2011
... least ours won't :-) Bulletin: 05-00-89-045B: Dealers must notify ESCs of the goodwill at time of part order and provide the name of the person authorizing the goodwill. Electronic Service Centers are not able to change transactions from customer pay...
Recall 10282/PCM - 06/27/2011
... action required - lot #".... so now the cust has a "legal copy" stating we replaced the PCM, the part is charged out & I can only claim .2/no furthur action required I have back flagged the tech (so that solves that), but I have a part charged & a story...
Re: Parts Warranty - 02/28/2014
Hello! The part would be covered by the 12/unlimited parts warranty (the new part warranty term of 12/unlimited went into effect on 1/1/13). The GM Dealer Replacement Parts Warranty Quick Reference Chart is another helpful tool - available in the P&P...
Re: CURIOUS ABOUT PAY - 01/25/2012
... let them get away with. I handle 3 different manufacturers Chevy, Volvo, Suzuki) and went from part time (for about 15 years)to full time one year ago. I was receiving a flat "fee" for my services as part time and a clean schedule bonus. They asked...
Re: Special Coverage #11135 - 08/08/2012
[quote] GMNL09526: [quote] jbarlow11: I haven't done this one yet, but that part number would be claimed the first time only to pay for the tool kit required to perform the campaign and then the tools are reused each time. If I was submitting this I...
Re: WPC returns - 04/18/2012
... at least two copies. One you must highlight the transaction number and that goes back with the part and then I keep a copy with the job card signed by the parts department showing they got the request. Then there's a small box that shows up for the...
Re: Closest Available Labor Operation - 07/14/2015
... since the repair does directly involve the fog lamp's status. You do not always have to have a part to make a repair of a component or part. A good example is if a rear wiper arm gets loose but merely needs its fastener tightened, you would use the replace...
Forum - 02/08/2017
... has been posted - Reference Number GCUS-9-3545 dated 2/8/2017: “Both the oil and filter part numbers should be submitted in the Parts field of the transaction. If bulk oil was used, the dealer must submit the appropriate bulk part number. In the...
Forum - 02/14/2017
... state we are suppose to enter the cost into net items? ive been entering the items into the parts feild with cost, and they have been paying for the most part. im just wondering where there is a breakdown of information? for instance...
selecting the correct cause and damage codes - 08/30/2016
... it's sometimes hard to distinguish if the failed component should be coded as a Rotating Part? Or maybe it's just a Module/Component?? Just what does 'Resonance/From Foreign Part' mean anyway?? Perhaps some examples would be helpful. Just a suggest...
What Would You Do - 02/18 - 01/22/2018
... case gasket, refilled fluids, and programmed the TCM. The transaction was submitted for parts and labor to replace the transmission assembly under the powertrain warranty, as well as the 3-day rental expense. The service manager also approved submission...
Forum - 06/05/2017
... component/components, utilize the labor operationassociated with the source component (casual part). All parts and labor associated would be claimed on the same transaction, utilizing OLH asnecessary to cover the labor for repair/replacement of the subsequently...
Giant Claim- Need help! - 10/03/2017
... much its been here for awhile and GM engineering has had our tech putting an endless amount of parts on this truck ranging from a torque converter, a transmission and then we had to part warranty some parts from the transmission that were bad,...
Forum - 01/03/2018
The only bulletin I have found with any kind of list is 15-00-89-005, Essential Tools that Include Consumable Parts. These fall outside the definition of shop supplies and can be submitted for. 1.2.2.15 in P&P Shop Supplies...
Re: USING EPIC HELP FIND LABOR OP - 04/10/2012
Your instructor was correct. You can look up labor operations if you know the part group number. EPIC will provide that number. Go into EPIC, Pricing (2nd item) and input the part number. You will get the group number, dealer cost, trade price and...
Converter Labor Operation - 12/04/2007
... time performing diagnosis. ADD: 0.0-0.3 With Convertible ADD: 0.3 Although, based on the part number this part is an exhaust manifold (GM Part Number: 12618544 MANIFOLD ASM-EXH (W/ 3WAY CTLTC CONV))- Information from GM EPIC. ...
Forum - 01/26/2024
... the service regeneration test. There may be another but here is my take. If they are replacing a part, it is very likely that the service regen is part of the service procedure for replacing that component. If it is included ANYWHERE in the text of the...
Forum - 02/22/2024
I used 0600008 the claim is pending I will update when I have a GM decision. This rental was for 26 days for an out of warranty vehicle that had a backordered part SM requested DVM policy help.
Forum - 04/11/2024
If the radiator is the cause of failure then it would be related to a part you installed failing. The real question is what kind of invoice was the 2023 ticket? Was it customer pay, warranty, policy?
Forum - 04/11/2024
... I get the replacement key, sublet and cylinder paid for with out it coming back as an exceesive part or it not matching the labor op?...
GCUS-9-15478 ELECTRONIC EXCHANGE PROGRAM EFFECTIVE 1/1/2024 - 02/13/2024
Please clarify the new claim submission. I don't understand the part submission procedure. Also the amount now submitted in the administrative allowance field. Dealer now receives the list price, would that amount be the price listed on the ESC invoice...
Forum - 02/14/2023
There is a Secondary Reference # box on right hand side, on right hand side (above part warranty date). Not sure if that is where is should be, or if you can put it in misc notes. Sorry I can't be more help, our EV statuts is looming lol
Forum - 09/12/2022
No. Mine pay 15.54. I put part number 19286292, qty 10. If your DMS system will let you, leave your 'per unit' cost blank and let it pay. Dealertrack makes me put $1.55 unit cost in
Forum - 01/26/2023
Great point! Sometimes it is the "easy" stuff that is overlooked that may create and/or be a part of the issue (e.g. incorrect labor op, transposed number or other data entry "fat-finger"). Thanks for sharing ewill3rd!
Forum - 01/10/2023
I am like you. I looked it up and even had my parts manager to look up the part # for me to make sure i wasn't overlooking something. It is just called the thermostat. I will for sure follow this post to see what everyone comes up with because a thermostat...
Forum - 01/10/2023
On an LV3 It is part of the water inlet. 4032710 is the opcode. Service procedure is outlined in document # 5548955 Most of the newer engines seem to include the thermostat as part of some type of "housing". I did notice when using your the warranty job...
Forum - 06/27/2022
So I finally got this clarified. The 95/5 part of the 5 days only involves the open job card date and the last punch time that the technician has for that repair. They want the warranty admins to have the claims processed in that week so that it counts...
Forum - 06/29/2022
It depends on the situation and here is how: If the technician "threw" a part at it then you guys should eat it and move on. If the diagnostic chart said to replace a part based on actual testing and then there was still an issue then your claim would...
Forum - 06/29/2022
My feelings exactly! I told them you don't clock and the failed part is a straight time op.. too bad so sad.. there are NO exceptions.
Forum - 05/10/2022
I found one that for some reason the part amount came through as zero. I deleted it and added it back in and the price was there and the claim went through. Maybe that will help you.
Forum - 06/24/2022
Thanks for posting this Kristen. When you say the "full warranty applicable" would that mean...if the customer does participate in a policy repair where the part would be warrantied say under the 24/unlimited they do get the full 2 year warranty on it...
Forum - 09/14/2022
... or 2.5-gallon container but GM pays by the quart. That means you have to submit your 1-gallon part number as a quantity of 4 and your 2.5-gallon container as a quantity of 10. On a PDI DEF fill you should be billing the 2.5-gallon. Just to be clear,...
Forum - 07/20/2022
this approach seems to make the most sense in that once the recall is done,,,another repair is just considered that,,,not a recall,,,and allows GM to see if the update procedure / part is working and fixing the problem
GCUS-9-13100 Starting July 1st. - 06/02/2022
... and it at first looks cut & dry that it is xyz and doesn't clock, but finds that another part caused the damage is a straight time op he just lost his time initially....
transportation claim freight charges - 06/03/2022
for those wondering if GM will cover freight charges on a transportation claim when you have a part on National Backorder and you secure it from another dealer,,,,they wont,,the best advice they gave was to contact your DM and find out if they will help...
Forum - 06/17/2022
... behind it is that with hot and cold exposure the bolts are being stretched ,,,so a covered part is causing the problem with the bolts so covered under powertrain...
PDI LPO-Brake Pad Kit - 06/14/2022
Has anyone done this LPO for the front and rear brake pad kit? I also have brake fluid billed out and was wondering if they will accept this additional part as usually you can't bill out parts on LPO claims.Thanks, Carol
Customer Reimbursement for old recalls - 02/11/2022
HiI was just wondering if GM is still paying the customer for a part that is removed and permanently disabled as in the case of recall 10153 and the removal of the heated windshield washer module. It shows $100 to go to them. This recall is going back...
Forum - 04/26/2022
I called the Global Connect Help Desk and was assured that the issue with adding parts after the failed part was selected would be fixed. I guess when the time comes we'll see. I sure hope so.
Forum - 04/08/2022
oh yeah if they sent you a bill, that goes straight on the claim, if you got something you had to take apart to get what you needed the whole part goes on with an explanation. Sounds like you already got it handled.
Forum - 01/25/2022
I think the issue is that it is part of SBD. Step 1 is to verify the customer's concern. The technician only need comment that they verified it or didn't. They are likely stating that because it is how the techs are trained to approach their diagnosis...
Forum - 07/26/2023
I've had the issue of the tech numbers, part numbers, tech storries, and comments being dropped at submission. I thought it was due to internet issues we've been having at the dealership but it has been on going for a month. It has become more of an issue...
Forum - 08/15/2023
Thanks for your reply. The website www.gmwpc.com does not load that is the reason for part of my question. I do have a special request on my GWM main page so I wasn't sure if I am just supposed to generate the documents the same way as other...
PARTS WARRANTY ON RECALL? - 09/29/2023
... the hood striker recall which involves replacing the latch and the striker. When he installed the parts he saw that the striker was defective and it was latching correctly. The part had to be reordered. Now the original recall was submitted for the first...
... I get the replacement key, sublet and cylinder paid for with out it coming back as an exceesive part or it not matching the labor op?...
GCUS-9-15478 ELECTRONIC EXCHANGE PROGRAM EFFECTIVE 1/1/2024 - 02/13/2024
Please clarify the new claim submission. I don't understand the part submission procedure. Also the amount now submitted in the administrative allowance field. Dealer now receives the list price, would that amount be the price listed on the ESC invoice...
Forum - 02/14/2023
There is a Secondary Reference # box on right hand side, on right hand side (above part warranty date). Not sure if that is where is should be, or if you can put it in misc notes. Sorry I can't be more help, our EV statuts is looming lol
Forum - 09/12/2022
No. Mine pay 15.54. I put part number 19286292, qty 10. If your DMS system will let you, leave your 'per unit' cost blank and let it pay. Dealertrack makes me put $1.55 unit cost in
Forum - 01/26/2023
Great point! Sometimes it is the "easy" stuff that is overlooked that may create and/or be a part of the issue (e.g. incorrect labor op, transposed number or other data entry "fat-finger"). Thanks for sharing ewill3rd!
Forum - 01/10/2023
I am like you. I looked it up and even had my parts manager to look up the part # for me to make sure i wasn't overlooking something. It is just called the thermostat. I will for sure follow this post to see what everyone comes up with because a thermostat...
Forum - 01/10/2023
On an LV3 It is part of the water inlet. 4032710 is the opcode. Service procedure is outlined in document # 5548955 Most of the newer engines seem to include the thermostat as part of some type of "housing". I did notice when using your the warranty job...
Forum - 06/27/2022
So I finally got this clarified. The 95/5 part of the 5 days only involves the open job card date and the last punch time that the technician has for that repair. They want the warranty admins to have the claims processed in that week so that it counts...
Forum - 06/29/2022
It depends on the situation and here is how: If the technician "threw" a part at it then you guys should eat it and move on. If the diagnostic chart said to replace a part based on actual testing and then there was still an issue then your claim would...
Forum - 06/29/2022
My feelings exactly! I told them you don't clock and the failed part is a straight time op.. too bad so sad.. there are NO exceptions.
Forum - 05/10/2022
I found one that for some reason the part amount came through as zero. I deleted it and added it back in and the price was there and the claim went through. Maybe that will help you.
Forum - 06/24/2022
Thanks for posting this Kristen. When you say the "full warranty applicable" would that mean...if the customer does participate in a policy repair where the part would be warrantied say under the 24/unlimited they do get the full 2 year warranty on it...
Forum - 09/14/2022
... or 2.5-gallon container but GM pays by the quart. That means you have to submit your 1-gallon part number as a quantity of 4 and your 2.5-gallon container as a quantity of 10. On a PDI DEF fill you should be billing the 2.5-gallon. Just to be clear,...
Forum - 07/20/2022
this approach seems to make the most sense in that once the recall is done,,,another repair is just considered that,,,not a recall,,,and allows GM to see if the update procedure / part is working and fixing the problem
GCUS-9-13100 Starting July 1st. - 06/02/2022
... and it at first looks cut & dry that it is xyz and doesn't clock, but finds that another part caused the damage is a straight time op he just lost his time initially....
transportation claim freight charges - 06/03/2022
for those wondering if GM will cover freight charges on a transportation claim when you have a part on National Backorder and you secure it from another dealer,,,,they wont,,the best advice they gave was to contact your DM and find out if they will help...
Forum - 06/17/2022
... behind it is that with hot and cold exposure the bolts are being stretched ,,,so a covered part is causing the problem with the bolts so covered under powertrain...
PDI LPO-Brake Pad Kit - 06/14/2022
Has anyone done this LPO for the front and rear brake pad kit? I also have brake fluid billed out and was wondering if they will accept this additional part as usually you can't bill out parts on LPO claims.Thanks, Carol
Customer Reimbursement for old recalls - 02/11/2022
HiI was just wondering if GM is still paying the customer for a part that is removed and permanently disabled as in the case of recall 10153 and the removal of the heated windshield washer module. It shows $100 to go to them. This recall is going back...
Forum - 04/26/2022
I called the Global Connect Help Desk and was assured that the issue with adding parts after the failed part was selected would be fixed. I guess when the time comes we'll see. I sure hope so.
Forum - 04/08/2022
oh yeah if they sent you a bill, that goes straight on the claim, if you got something you had to take apart to get what you needed the whole part goes on with an explanation. Sounds like you already got it handled.
Forum - 01/25/2022
I think the issue is that it is part of SBD. Step 1 is to verify the customer's concern. The technician only need comment that they verified it or didn't. They are likely stating that because it is how the techs are trained to approach their diagnosis...
Forum - 07/26/2023
I've had the issue of the tech numbers, part numbers, tech storries, and comments being dropped at submission. I thought it was due to internet issues we've been having at the dealership but it has been on going for a month. It has become more of an issue...
Forum - 08/15/2023
Thanks for your reply. The website www.gmwpc.com does not load that is the reason for part of my question. I do have a special request on my GWM main page so I wasn't sure if I am just supposed to generate the documents the same way as other...
PARTS WARRANTY ON RECALL? - 09/29/2023
... the hood striker recall which involves replacing the latch and the striker. When he installed the parts he saw that the striker was defective and it was latching correctly. The part had to be reordered. Now the original recall was submitted for the first...
Add on Line question - 06/16/2023
If you have line 1 with a customer pay part that is installed and it is defective soo you open another line with that now being warranty,,,,does that line count as an add on that requires mgt auth or can you say it relates to the original owner concern...
Empowerment - 10/05/2023
Did anyone else notice a message on the GWM home screen today for Empowerment (near the part return requests)? I clicked the link and it took me to the service agent detail screen. Our empowerment level was changed on 10/01/23 for category...
Video Processing Cable replacement - 10/18/2023
... Silverado 3500 where we had to replace the coaxial cable for the video processing module. The part # is 84930068. This is the cable that is on the chassis harness. It goes from the left fender wheel well to the rear camera. I'm thinking of using the...
Forum - 10/19/2023
... think would work because it doesn't come up in the job aid but it did. I don't recall the exact part or the opcode but it might be worth a shot if it gets you the time you need. I know I had at least 3....
Forum - 10/20/2023
The part number = a digital radio antenna & navigational antenna coaxial cable assembly. I was not able to find a match either within the LTG for that component. I agree with using the cable replace op: 5430930, in this situation.
Forum - 10/23/2023
... a TAC case # to use with that one. I used the torque converter LOP since this is the closest to part for the concern. I feel okay using these when the mileage is a little lower but when it gets up there I don't feel as comfortable. :-/...
Forum - 11/02/2023
SM will have to approve policy with a PET ran noting part ordered under B2B, if the PET comes back with participation SM can override up $500 and if over submit approval via empowerment portal explaining why deviation is requested
Medium Duty Recall on U-bolts 9106602 - N222374570 - 12/04/2023
are any Medium Duty dealers running into problems with having the system accept the U-bolt part numbers listed in the recall bulletin for 9106602 N222374570 ?? Parts is telling us the bolt pn has been superceded by a new #,,,,but it rejects when...
Forum - 01/11/2024
Just tried to put my first claim through with an instrument cluster. Error 72 - parts amount excessive. Waiting to hear back from DBC. I put the part number in and let the amount auto generate.
Forum - 06/29/2023
I have had success chatting with the dealer business center - give them VIN and part number and they may be able to get you the labor op - I was told they have access to the older labor ops that we don't have
Forum - 07/06/2023
... the LTG shows up for the proper make and then go by that. It is kind of a drag if you have a weird part that has some obscure opcode. Sometimes they drop older years and you have to keep going up and up to find something that has the info you need....
Recalls and rentals - 07/07/2023
We have a guest calling in with recall N232404980 airbag. Part not availalbe. He is demanding a rental car. I understand because of the safety issue. What do we do in a case like this? Will GM pre-approve an extended rental? ...
Forum - 03/16/2023
... or separate clock time is required, but, the claim may flag for non-compatible and/or excessive parts. The excessive parts has to be authorized for. And in speaking with diff WSC people (because my main one has been out) the tech must say...
Forum - 03/16/2023
so from what i understand if the tech doesnt say it in his story ( about a part being incompatible ) then mgt does have to authorize it. The trouble i have with this when dealing with certain repairs,,,trans or rear diff,,,you get soo many parts...
Forum - 03/16/2023
... GM is grossly incompetent when its time for them to do a little work and documentation on their part...
Forum - 03/20/2023
Could you send this to me as well? My parts department has been providing me papers with each RO and part number that they have on their warranty parts shelf. This gets the job done, but it is very time consuming and inconsistent (just whenever someone...
Forum - 03/20/2023
if you go to Analyze Warranty,,,Transaction detail,,,scroll down to Part Return Status,,,and click the hyper link to Status,,and it will show the reason,,,usually it shows 020,,Parts Return Required,,then 15 days later it turns to automatically pending...
Forum - 05/03/2023
I have a claim that was rejected for Error 807 : Warranty time limit exceeded (parts) but the part in question was replaced 12 months ago. Has something changed that I missed? 1st replacement 4/6/2022 and 2nd replacement 4/11/2023. In...
Retail Radio changed to Policy claim - 03/20/2020
How do we process a claim for a retail radio that technicar has billed the parts department for, but then the service manager for whatever reason has decided to cover the repair or a portion of it under policy? I have a rejected claim currently...
Forum - 03/05/2020
Also question about policy - when you have to put policy A for One Time Free Replacement for brake pads under ZPTC part warranty ? Does that required PET? Thank you
Forum - 03/05/2020
... Recall 14294 Ignition Key is still open for 2010 Camaro. Can we give a Reimbursement for this key? Parts Dept. said it is not the same part number. Please advise. Thank you...
Forum - 02/13/2020
Are you able to do this if the customer did the work himself ? but then found out there was a recall for that? he used a non gm part can we do anything for him
Oil Life Percentage Documentation Responsibility - 12/17/2019
Hey,Is it a particular position that is supposed to document the oil life percentage? I read something years ago that items that can be checked without lifting the hood should be part of the advisor's responsibility.
who does your parts returns?! - 01/02/2020
Just curious.... when a part return comes around for your dealership, who normally handles the process? warranty admin or parts department?
Forum - 01/03/2020
As the Warranty Administrator, when I see a parts return come through, I make copies of the job card for the parts department to send back with their paperwork and the actual part to be returned. Our parts department handles the actual mailing of the ...
If you have line 1 with a customer pay part that is installed and it is defective soo you open another line with that now being warranty,,,,does that line count as an add on that requires mgt auth or can you say it relates to the original owner concern...
Empowerment - 10/05/2023
Did anyone else notice a message on the GWM home screen today for Empowerment (near the part return requests)? I clicked the link and it took me to the service agent detail screen. Our empowerment level was changed on 10/01/23 for category...
Video Processing Cable replacement - 10/18/2023
... Silverado 3500 where we had to replace the coaxial cable for the video processing module. The part # is 84930068. This is the cable that is on the chassis harness. It goes from the left fender wheel well to the rear camera. I'm thinking of using the...
Forum - 10/19/2023
... think would work because it doesn't come up in the job aid but it did. I don't recall the exact part or the opcode but it might be worth a shot if it gets you the time you need. I know I had at least 3....
Forum - 10/20/2023
The part number = a digital radio antenna & navigational antenna coaxial cable assembly. I was not able to find a match either within the LTG for that component. I agree with using the cable replace op: 5430930, in this situation.
Forum - 10/23/2023
... a TAC case # to use with that one. I used the torque converter LOP since this is the closest to part for the concern. I feel okay using these when the mileage is a little lower but when it gets up there I don't feel as comfortable. :-/...
Forum - 11/02/2023
SM will have to approve policy with a PET ran noting part ordered under B2B, if the PET comes back with participation SM can override up $500 and if over submit approval via empowerment portal explaining why deviation is requested
Medium Duty Recall on U-bolts 9106602 - N222374570 - 12/04/2023
are any Medium Duty dealers running into problems with having the system accept the U-bolt part numbers listed in the recall bulletin for 9106602 N222374570 ?? Parts is telling us the bolt pn has been superceded by a new #,,,,but it rejects when...
Forum - 01/11/2024
Just tried to put my first claim through with an instrument cluster. Error 72 - parts amount excessive. Waiting to hear back from DBC. I put the part number in and let the amount auto generate.
Forum - 06/29/2023
I have had success chatting with the dealer business center - give them VIN and part number and they may be able to get you the labor op - I was told they have access to the older labor ops that we don't have
Forum - 07/06/2023
... the LTG shows up for the proper make and then go by that. It is kind of a drag if you have a weird part that has some obscure opcode. Sometimes they drop older years and you have to keep going up and up to find something that has the info you need....
Recalls and rentals - 07/07/2023
We have a guest calling in with recall N232404980 airbag. Part not availalbe. He is demanding a rental car. I understand because of the safety issue. What do we do in a case like this? Will GM pre-approve an extended rental? ...
Forum - 03/16/2023
... or separate clock time is required, but, the claim may flag for non-compatible and/or excessive parts. The excessive parts has to be authorized for. And in speaking with diff WSC people (because my main one has been out) the tech must say...
Forum - 03/16/2023
so from what i understand if the tech doesnt say it in his story ( about a part being incompatible ) then mgt does have to authorize it. The trouble i have with this when dealing with certain repairs,,,trans or rear diff,,,you get soo many parts...
Forum - 03/16/2023
... GM is grossly incompetent when its time for them to do a little work and documentation on their part...
Forum - 03/20/2023
Could you send this to me as well? My parts department has been providing me papers with each RO and part number that they have on their warranty parts shelf. This gets the job done, but it is very time consuming and inconsistent (just whenever someone...
Forum - 03/20/2023
if you go to Analyze Warranty,,,Transaction detail,,,scroll down to Part Return Status,,,and click the hyper link to Status,,and it will show the reason,,,usually it shows 020,,Parts Return Required,,then 15 days later it turns to automatically pending...
Forum - 05/03/2023
I have a claim that was rejected for Error 807 : Warranty time limit exceeded (parts) but the part in question was replaced 12 months ago. Has something changed that I missed? 1st replacement 4/6/2022 and 2nd replacement 4/11/2023. In...
Retail Radio changed to Policy claim - 03/20/2020
How do we process a claim for a retail radio that technicar has billed the parts department for, but then the service manager for whatever reason has decided to cover the repair or a portion of it under policy? I have a rejected claim currently...
Forum - 03/05/2020
Also question about policy - when you have to put policy A for One Time Free Replacement for brake pads under ZPTC part warranty ? Does that required PET? Thank you
Forum - 03/05/2020
... Recall 14294 Ignition Key is still open for 2010 Camaro. Can we give a Reimbursement for this key? Parts Dept. said it is not the same part number. Please advise. Thank you...
Forum - 02/13/2020
Are you able to do this if the customer did the work himself ? but then found out there was a recall for that? he used a non gm part can we do anything for him
Oil Life Percentage Documentation Responsibility - 12/17/2019
Hey,Is it a particular position that is supposed to document the oil life percentage? I read something years ago that items that can be checked without lifting the hood should be part of the advisor's responsibility.
who does your parts returns?! - 01/02/2020
Just curious.... when a part return comes around for your dealership, who normally handles the process? warranty admin or parts department?
Forum - 01/03/2020
As the Warranty Administrator, when I see a parts return come through, I make copies of the job card for the parts department to send back with their paperwork and the actual part to be returned. Our parts department handles the actual mailing of the ...
COURTESY TRANSPORTATION - 01/15/2020
Years ago, we had labor operation 0600125 for Non-Warranty Courtesy Transportation for Part Tie-up. i tried to submit a claim with that labor operation yesterday and was rejected. Can't get a hold of DBC and need to know if there is another labor operation...
Forum - 01/15/2020
I make copies of the ro docs and print out the main page of the parts request. Then I take those to the parts dept where they handle the rest - packaging, printing labels, and getting it out the door. I do have a spreadsheet where I keep track. ...
ELECTRONIC EXCHANGE ADMIN ALLOWANCE - 01/16/2020
... is out of warranty and we ran a PET to get her radio control assembly replaced. She did pay for part of the repair and I was wondering if we can still claim $45 admin allowance with the customer participation? ...
Batteries - 10/23/2020
Just a quick question for everbody. What part# do you use when you submit a warranty claim for a battery? The AC Delco # (48PG) or the long # (88865245) or does it matter. Thank you
Forum - 09/09/2020
What is your damaged part? Some things do not have 'specific' labor op, but it's not a transportation claim only issue. Difference is that DBC has to approve them, instead of us putting them to our Warranty Support
GM REP ACCESSORIES - 09/22/2020
... paid for through GWM, but I can't find any instruction on how to actually go about getting the part paid for. Anyone know how to go about doing that? ...
Forum - 09/02/2020
... check for any other error message that may be preventing the H route process, such as incompatible part or something like that. Hope you have it solved by now though! Have a great evening...
Forum - 07/31/2020
... the 'top-off' limit. We finally had to set limitations with the customers and explain that it was part of their obligation in the maintenance of their vehicle, to not let it run that low. CPO-MP we end up shopping the def or lose labor......
Forum - 04/17/2020
I would process the part return, as if it had, and add your $25.00 NIA fee. Its either going to WPC, or back as a core, just with a quicker determination. It may be that they are studying a pattern failure.
rookie question - 05/26/2020
hello im trying to submit my first claim and it will not let me add parts to it. this is a special coverage with 2 diffrent parts. when i hit the + button nothing happens. i have qty and part# filled out. what am i missing??? i have watched...
Forum - 07/09/2020
Thanks for your assistance. I just wasn't sure if it was still possible to claim additional rental days once a part had been overnight shipped even if expedited shipping charge was removed on claim.
Repeat Repair on Recall - 06/24/2020
... window passed inspection, so only the covers were replaced. 1 week later vehicle comes back with part of the window defrost not working, so this time they replaced the window per recall N192265660. Is it acceptable to put an Auth R on a recall?...
Forum - 06/24/2020
... with the technician or manager for more and/or improved comments (and potentially removing a part from the repair line to be handled internally if not supported as a warrantable failure). ...
Customer Enthusiasm - 06/10/2020
... Tonneau cover. Finding out this is a IBP issue not GM Warranty. IBP will not approve this part number being too old. This vehicle is still under the bumper/bumper. Has anyone had this issue? Do you think I would be able to customer...
Forum - 06/18/2020
Have you tried the Warranty Job Aid, using VIN & part #? When searching applique, the liftgate applique only shows under installed accessories (after build of vehicle). If it was put on, after delivered to dealer, you would have to make sure a claim...
Forum - 05/18/2021
... without exception? and Vehicle delivered subject to inspection? are you suppose to fill that part out everytime? If there is an example somewhere on this website it would be great... Just would like an example or some answers. ...
Metal Contamination - 03/15/2021
... for a failure code when you get this in the cause notes. Do you have the technician state what part is coming apart/damage that is causing the metal contamination? What cause code are you using for metal contamination?I'll get notes many times that state...
Claim submission order - 04/07/2021
... for a few reasons. In the meanwhile, the customer came in again for a special ordered part. Does it matter what order I submit them in? Can I submit the newer repair order and then when my manager gives me the older one back, submit that?...
Forum - 11/24/2020
Ok, that's what I did, but my GM rep rejected it and told me to submit it all together as one claim. I guess i'll have to email her. Is there a part in the P&P that states that? I want to make sure I have my bases covered.
Forum - 02/03/2021
I would submit the claim using the appropriate labor op# for the part being repaired, put the labor in base time. If the tech spent more time than the base time allows then any additional must be submitted as OLH with managers approval. There must be...
CPO Labor ops and bulletins - 02/05/2021
Heres a question I cannot find anywhere an answer for. CPO unit is within the Limited bumper to bumper part of the CPO and it has a bulletin on the model. I was told that it really wouldn't be covered that I would have to use a labor op in SI. Is...
Forum - 02/19/2021
0590052 is the labor operaton. You do need a GM part number to claim it 1051515. Should have this GM product on the shelf in your parts department if you are claiming it from warranty. If they come in and see you are charigng them for washer fluid but...
Forum - 01/14/2022
... while securing the most amount of reimbursement allowed.If items are not compliant, they are part of dealers expense and not GM's concern. ...
Forum - 12/28/2021
When you enter the part #, the gray banner will have an engine size, above labor op suggestions. For maintenances, going thru IVH is probably your best route
Forum - 09/16/2021
I have not heard that. I do know that on WPC Part Return documentation, we are to black-out customer info (name, address, phone and email) for security reasons
Years ago, we had labor operation 0600125 for Non-Warranty Courtesy Transportation for Part Tie-up. i tried to submit a claim with that labor operation yesterday and was rejected. Can't get a hold of DBC and need to know if there is another labor operation...
Forum - 01/15/2020
I make copies of the ro docs and print out the main page of the parts request. Then I take those to the parts dept where they handle the rest - packaging, printing labels, and getting it out the door. I do have a spreadsheet where I keep track. ...
ELECTRONIC EXCHANGE ADMIN ALLOWANCE - 01/16/2020
... is out of warranty and we ran a PET to get her radio control assembly replaced. She did pay for part of the repair and I was wondering if we can still claim $45 admin allowance with the customer participation? ...
Batteries - 10/23/2020
Just a quick question for everbody. What part# do you use when you submit a warranty claim for a battery? The AC Delco # (48PG) or the long # (88865245) or does it matter. Thank you
Forum - 09/09/2020
What is your damaged part? Some things do not have 'specific' labor op, but it's not a transportation claim only issue. Difference is that DBC has to approve them, instead of us putting them to our Warranty Support
GM REP ACCESSORIES - 09/22/2020
... paid for through GWM, but I can't find any instruction on how to actually go about getting the part paid for. Anyone know how to go about doing that? ...
Forum - 09/02/2020
... check for any other error message that may be preventing the H route process, such as incompatible part or something like that. Hope you have it solved by now though! Have a great evening...
Forum - 07/31/2020
... the 'top-off' limit. We finally had to set limitations with the customers and explain that it was part of their obligation in the maintenance of their vehicle, to not let it run that low. CPO-MP we end up shopping the def or lose labor......
Forum - 04/17/2020
I would process the part return, as if it had, and add your $25.00 NIA fee. Its either going to WPC, or back as a core, just with a quicker determination. It may be that they are studying a pattern failure.
rookie question - 05/26/2020
hello im trying to submit my first claim and it will not let me add parts to it. this is a special coverage with 2 diffrent parts. when i hit the + button nothing happens. i have qty and part# filled out. what am i missing??? i have watched...
Forum - 07/09/2020
Thanks for your assistance. I just wasn't sure if it was still possible to claim additional rental days once a part had been overnight shipped even if expedited shipping charge was removed on claim.
Repeat Repair on Recall - 06/24/2020
... window passed inspection, so only the covers were replaced. 1 week later vehicle comes back with part of the window defrost not working, so this time they replaced the window per recall N192265660. Is it acceptable to put an Auth R on a recall?...
Forum - 06/24/2020
... with the technician or manager for more and/or improved comments (and potentially removing a part from the repair line to be handled internally if not supported as a warrantable failure). ...
Customer Enthusiasm - 06/10/2020
... Tonneau cover. Finding out this is a IBP issue not GM Warranty. IBP will not approve this part number being too old. This vehicle is still under the bumper/bumper. Has anyone had this issue? Do you think I would be able to customer...
Forum - 06/18/2020
Have you tried the Warranty Job Aid, using VIN & part #? When searching applique, the liftgate applique only shows under installed accessories (after build of vehicle). If it was put on, after delivered to dealer, you would have to make sure a claim...
Forum - 05/18/2021
... without exception? and Vehicle delivered subject to inspection? are you suppose to fill that part out everytime? If there is an example somewhere on this website it would be great... Just would like an example or some answers. ...
Metal Contamination - 03/15/2021
... for a failure code when you get this in the cause notes. Do you have the technician state what part is coming apart/damage that is causing the metal contamination? What cause code are you using for metal contamination?I'll get notes many times that state...
Claim submission order - 04/07/2021
... for a few reasons. In the meanwhile, the customer came in again for a special ordered part. Does it matter what order I submit them in? Can I submit the newer repair order and then when my manager gives me the older one back, submit that?...
Forum - 11/24/2020
Ok, that's what I did, but my GM rep rejected it and told me to submit it all together as one claim. I guess i'll have to email her. Is there a part in the P&P that states that? I want to make sure I have my bases covered.
Forum - 02/03/2021
I would submit the claim using the appropriate labor op# for the part being repaired, put the labor in base time. If the tech spent more time than the base time allows then any additional must be submitted as OLH with managers approval. There must be...
CPO Labor ops and bulletins - 02/05/2021
Heres a question I cannot find anywhere an answer for. CPO unit is within the Limited bumper to bumper part of the CPO and it has a bulletin on the model. I was told that it really wouldn't be covered that I would have to use a labor op in SI. Is...
Forum - 02/19/2021
0590052 is the labor operaton. You do need a GM part number to claim it 1051515. Should have this GM product on the shelf in your parts department if you are claiming it from warranty. If they come in and see you are charigng them for washer fluid but...
Forum - 01/14/2022
... while securing the most amount of reimbursement allowed.If items are not compliant, they are part of dealers expense and not GM's concern. ...
Forum - 12/28/2021
When you enter the part #, the gray banner will have an engine size, above labor op suggestions. For maintenances, going thru IVH is probably your best route
Forum - 09/16/2021
I have not heard that. I do know that on WPC Part Return documentation, we are to black-out customer info (name, address, phone and email) for security reasons
Forum - 09/30/2021
Warranty support has always had me keep it all on same claim, if the original part was a covered repair. If it's a customer paid repair, then the p-w is an add-on, with all requirements (including customer auth) met
Forum - 09/30/2021
My sales manager does not want any part of the program. On somewhat related note, Field Warranty to authorize 'older' rental than that listed in guidelines, and I have had 2 non-gm rentals to pay without authorization.
Forum - 09/30/2021
I guess the confusion comes in when adding a line for a Part Warranty that is result of a repair earlier on the Repair Order, the concern is already an operation/concern...so technically NOT an added operation??
ADJUSTMENTS TO PENDING CLAIMS - 08/27/2021
... I was done with the claim but forgot to adjust the amount of DEF(that's so frustrating anyway. Parts buys it under the part # for a 2 1/2 gallon jug, but has to be submitted to warranty in quarts. ) Am I correct that I will have to wait for the claim...
CCND WIPER WASHER INOP - 08/23/2021
Trying to submit a transaction for a CCND for Wiper Washer being INOP. What labor code would I use and it says I have to have a part number for it?
SRTA warranty - 08/05/2021
So I know that on the Warranty Quick Reference - Part Purchases on or after 4-1-2018 it states the warranty is *warranty is effective from date of installation to original purchaser. I have a customer that is selling his vehicle and had...
OnStar odometer rejects - 08/09/2021
... GM screws up something like this and drives my reject rate up for no reason. This is why it is not part of my pay plan!...
Forum - 06/23/2021
... needs to have detailed notes and TAC case#. Your service manager needs to aurhtorize for OLH and PART CEILING EXCEEDED. You will need to submit claim to WSC with attachmentments (front & back of RO with manager authorizations, tech time punches and...
Email with this subject=== Technician and Service Advisor ID Number Validation in Global Warranty Management - 07/22/2021
I received this email and one part I've a question on ..... In cases where a Service Advisor did not write the job card, the Service Manager can enter his/her GMIN (example: Service Manager authorizes a Goodwill reimbursement for an incidental non-warranty...
Field Actions - 06/14/2021
... to think a field action can be performed more than once. Is this correct? If not, can you claim a parts warranty claim? The issue I'm having there, part numbers and opcodes are specific to that field action; I cannot find an opcode for the repair....
Forum - 06/15/2021
Field Actions are a single-time fix or inspection. If the replacement part fails it would be a ZPTI to the initial install and would fall under the 24 month unlimited miles parts warranty terms. If that was the case you would use the base operation...
Forum - 11/19/2018
Is there any more information you can provide? Like was the vehicle in shop for that whole time, or did at any point the customer take the vehicle and leave while waiting on a part or anything?
Forum - 11/27/2018
... for it). The only time I could think that the last punch may be diag, is if it was diagnosed and a part ordered and you had to reference back to that jobcard. ...
Replace left and right rear axle shaft seals - 10/15/2018
... Axle Shaft Seals. What Labor code do you used? It lists Labor Code for each side, but the Part number is same for either side. Labor Code: 3030090 Right side and Labor Code: 3030110 Left side. This is for a 2013 Avalanche that has GMPP service...
Forum - 10/12/2018
Any idea why they couldn't program it? If your service department was able to program it, it sounds as if the part was not the problem, but the repair facility was not doing it correctly. This sounds like customer pay to me.
Forum - 09/05/2018
I HAVE BEEN TOLD BY GM THAT YOU CAN NO LONGER SUBMIT THE FLUSH KITS IN MISC. OR LIST THEM AS A NON GM PART. THE HAVE TO BE ABSORBED BY THE DEALER AS A SHOP SUPPLY. TOTALLY DISAGREE WITH THIS.
Forum - 02/04/2019
... I won't be able to claim any time for the time he took to locate the problem or the time to remove part of the dash to access the kinked hose that was causing the leak. There is no diagnostic time associated with this labor op. Bummer :-(...
Forum - 01/15/2019
Hi ewill3rd! Great question! The Part Warranty article from the January 2019 edition of the Warranty News references Article 1.1.1 from the Parts Policies & Procedures Manual. This includes the statement regarding subsequent replacements, effective...
Forum - 01/17/2019
I opened the link you provided (thanks for that) and read the material. It appears that prior to April 1st, the parts warranty did reset when replaced again. But after April 1st when the parts warranty terms changed, the parts warranty...
Emissions coverage - 02/15/2019
Is there a reference page for emissions components and what warranty covers what part? We used to have the "at-a-glance" sheet but that only goes to 2015 (I think). Format: Other
Forum - 11/29/2018
Thanks so much! Should I get with the technician to see if they remember anything that would have caused the part to fail? Basically all the Job Card said was that the customer wanted a replacement and we replaced it. Or just put comments...
Forum - 02/19/2019
... wires, she won't pay the diag time. Sometimes it feels like the guys are just supposed to throw a part at it and hope it fixes it....
Forum - 12/21/2018
I would submit each individual line considering there is a separate labor operation for each part. Rule of thumb is if there is a labor operation for it, then it needs to have its own line. Then for the opposite side for each labor op there should be...
Forum - 12/21/2018
GM is not going to pay for a part that is an exchange unit. She should just bill $45 in admin. allowance for exchange of the unit and have the parts department contact ESC to correct that mistake as well. To prevent this from further happening when a...
Forum - 01/11/2019
Oh and PS, in my DMS you cannot enter more than one programming code because they are too long. They get the programming code only from me and the setup numbers are documented in the story. Another shortsighted screw up on their part.
Warranty support has always had me keep it all on same claim, if the original part was a covered repair. If it's a customer paid repair, then the p-w is an add-on, with all requirements (including customer auth) met
Forum - 09/30/2021
My sales manager does not want any part of the program. On somewhat related note, Field Warranty to authorize 'older' rental than that listed in guidelines, and I have had 2 non-gm rentals to pay without authorization.
Forum - 09/30/2021
I guess the confusion comes in when adding a line for a Part Warranty that is result of a repair earlier on the Repair Order, the concern is already an operation/concern...so technically NOT an added operation??
ADJUSTMENTS TO PENDING CLAIMS - 08/27/2021
... I was done with the claim but forgot to adjust the amount of DEF(that's so frustrating anyway. Parts buys it under the part # for a 2 1/2 gallon jug, but has to be submitted to warranty in quarts. ) Am I correct that I will have to wait for the claim...
CCND WIPER WASHER INOP - 08/23/2021
Trying to submit a transaction for a CCND for Wiper Washer being INOP. What labor code would I use and it says I have to have a part number for it?
SRTA warranty - 08/05/2021
So I know that on the Warranty Quick Reference - Part Purchases on or after 4-1-2018 it states the warranty is *warranty is effective from date of installation to original purchaser. I have a customer that is selling his vehicle and had...
OnStar odometer rejects - 08/09/2021
... GM screws up something like this and drives my reject rate up for no reason. This is why it is not part of my pay plan!...
Forum - 06/23/2021
... needs to have detailed notes and TAC case#. Your service manager needs to aurhtorize for OLH and PART CEILING EXCEEDED. You will need to submit claim to WSC with attachmentments (front & back of RO with manager authorizations, tech time punches and...
Email with this subject=== Technician and Service Advisor ID Number Validation in Global Warranty Management - 07/22/2021
I received this email and one part I've a question on ..... In cases where a Service Advisor did not write the job card, the Service Manager can enter his/her GMIN (example: Service Manager authorizes a Goodwill reimbursement for an incidental non-warranty...
Field Actions - 06/14/2021
... to think a field action can be performed more than once. Is this correct? If not, can you claim a parts warranty claim? The issue I'm having there, part numbers and opcodes are specific to that field action; I cannot find an opcode for the repair....
Forum - 06/15/2021
Field Actions are a single-time fix or inspection. If the replacement part fails it would be a ZPTI to the initial install and would fall under the 24 month unlimited miles parts warranty terms. If that was the case you would use the base operation...
Forum - 11/19/2018
Is there any more information you can provide? Like was the vehicle in shop for that whole time, or did at any point the customer take the vehicle and leave while waiting on a part or anything?
Forum - 11/27/2018
... for it). The only time I could think that the last punch may be diag, is if it was diagnosed and a part ordered and you had to reference back to that jobcard. ...
Replace left and right rear axle shaft seals - 10/15/2018
... Axle Shaft Seals. What Labor code do you used? It lists Labor Code for each side, but the Part number is same for either side. Labor Code: 3030090 Right side and Labor Code: 3030110 Left side. This is for a 2013 Avalanche that has GMPP service...
Forum - 10/12/2018
Any idea why they couldn't program it? If your service department was able to program it, it sounds as if the part was not the problem, but the repair facility was not doing it correctly. This sounds like customer pay to me.
Forum - 09/05/2018
I HAVE BEEN TOLD BY GM THAT YOU CAN NO LONGER SUBMIT THE FLUSH KITS IN MISC. OR LIST THEM AS A NON GM PART. THE HAVE TO BE ABSORBED BY THE DEALER AS A SHOP SUPPLY. TOTALLY DISAGREE WITH THIS.
Forum - 02/04/2019
... I won't be able to claim any time for the time he took to locate the problem or the time to remove part of the dash to access the kinked hose that was causing the leak. There is no diagnostic time associated with this labor op. Bummer :-(...
Forum - 01/15/2019
Hi ewill3rd! Great question! The Part Warranty article from the January 2019 edition of the Warranty News references Article 1.1.1 from the Parts Policies & Procedures Manual. This includes the statement regarding subsequent replacements, effective...
Forum - 01/17/2019
I opened the link you provided (thanks for that) and read the material. It appears that prior to April 1st, the parts warranty did reset when replaced again. But after April 1st when the parts warranty terms changed, the parts warranty...
Emissions coverage - 02/15/2019
Is there a reference page for emissions components and what warranty covers what part? We used to have the "at-a-glance" sheet but that only goes to 2015 (I think). Format: Other
Forum - 11/29/2018
Thanks so much! Should I get with the technician to see if they remember anything that would have caused the part to fail? Basically all the Job Card said was that the customer wanted a replacement and we replaced it. Or just put comments...
Forum - 02/19/2019
... wires, she won't pay the diag time. Sometimes it feels like the guys are just supposed to throw a part at it and hope it fixes it....
Forum - 12/21/2018
I would submit each individual line considering there is a separate labor operation for each part. Rule of thumb is if there is a labor operation for it, then it needs to have its own line. Then for the opposite side for each labor op there should be...
Forum - 12/21/2018
GM is not going to pay for a part that is an exchange unit. She should just bill $45 in admin. allowance for exchange of the unit and have the parts department contact ESC to correct that mistake as well. To prevent this from further happening when a...
Forum - 01/11/2019
Oh and PS, in my DMS you cannot enter more than one programming code because they are too long. They get the programming code only from me and the setup numbers are documented in the story. Another shortsighted screw up on their part.
Forum - 08/21/2018
I agree what KTurner said. That paragraph at the end of the Bulk Parts article is very helpful for the 1234yf. You can also just type in Bulk Parts in the search box in GlobalConnect and it will bring it up. You can go in and look up the part price...
Transportation Damage Core Reimbursement? - 09/20/2018
... If we turn the core in and it gets rejected, will we be able to submit for the core as part of the transportation claim?...
Forum - 09/25/2018
... but in a somewhat different situation on an engine block that had damage I was told to sent the part back for core and if it was rejected, then I should adjust the transaction to add the core with an explanation. ...
Forum - 09/10/2018
..."must it have originally been a powertrain covered part in order to replace it under CPO Powertrain coverage?" Yes - since this is not a powertrain covered component it would not be covered by the CPO Powertrain Warranty.
Performance Software Upgrade? - 09/11/2018
A customer ordered a Chevy Performance Software package, they paid for the part and then there's a labor op to cover the labor under warranty. There is no information about how much time they pay or if it's a ZREG or what exactly. Has anyone...
Forum - 08/08/2018
Well, I understand that part of it. I guess I'm just confused on whether we have to use the worksheet through the support tab considering it looks a lot different from what was in Service Forms. Also, the P&P hasn't been updated and still says to...
Forum - 06/25/2018
I finally got word back from the DBC. They basically just sent me an email saying the part was added to their system and to try resubmitting. I did and it went through with no problem.
Forum - 04/22/2019
I have never seen GMPP call back a part but I tell everyone over and over again that all GM warranty requirements must be followed on GMPP. The only exception is the new program that processes as a regular extended warranty. (credit card payment over...
Forum - 07/31/2019
To my knowledge any CPO, GMPP or GM warranty transactions processed through Global are required to meet parts retention requirements as published in GM policies and procedures. I have never seen a WPC request for a CPO or GMPP part but I hold my tech...
Forum - 10/23/2019
This is so frustrating. I just searched and saw this message as I am currently struggling to get one of these part expedite charges paid. I can understand if it was an over the counter parts warranty but for a dealer installed parts warranty I think it...
Service Manager - 11/14/2019
... and will have some newbie questions. Please bear with me. I have been submitting basic one line, 1 part claims and field actions etc, but need to know how to submit multiple parts on a claim and how to route OLH. Need some basic help. Thanks for any...
Forum - 10/16/2019
You can double check by using the Job Aid to run the part number for the bolts, then if it is listed under the opcode, I would do as you stated. Run time and use the base operation with OLH as required to extract the bolts/inserts.
Forum - 07/17/2019
... here, and the rise in ac related claims, I added my freon & dye cheat sheet with formula, part number & price and the rpo code you shared...
Forum - 05/02/2019
The technician’s comments must support the consequential damage. If that is the case, submit the part warranty for the compressor with the condenser as consequential.
Forum - 03/26/2019
... what is 24 so I am interested in what others say. You can't do the recall again but if the part fails you can do a ZPTI using the regular operation code. Some special coverages you can do over and over like the old fuel pump issues on Cobalts, but...
Forum - 03/08/2019
there would be no reason to claim 1.0 diagnosis for this it is a .30 diagnosis at best it is a known concern and the first part of diagnosis is to check for for PI's and TSb's you should only be claiming .30 for this diagnosis
WARRANTY WITH TAC CASE - 03/08/2019
I AM VERY NEW TO WARRANTY SUBMISSIONS AND HAVE A WARRANTY CLAIM I AM TRYING TO IMPUT LONG STORY SHORT TECH REPLACED THE PART STILL HAD A CODE PULL UP CALLED TAC THEY TOLD HIM TO ORDER A NEW ONE AND REPLACE IT AGAIN STILL HAD CODE AFTER REPALCING THAT...
Forum - 04/02/2019
... with the OTC component. (Possibly an engine or transmission replacement that carries a longer part warranty coverage, that is not recognized by GWM). Keep in mind that the "new" 24 month/unlimited mile part warranty term for most parts...
Forum - 04/09/2019
Hi Candy! I would also handle this as a ZPTC transaction. Parts P&P Article 1.1.3 (Powertrain Warranty Form): Parts and labor warranty when the engine/auto-transmission/transfer case is sold over the counter and repaired by a GM Dealer...
Wire Harness - 12/05/2007
That part number comes up to a body wiring harness. By the picture in the parts catalog it runs from the trunk to the dash on the right side of the car.
CONVERTOR ON G6 - 12/04/2007
I am trying to locate a labor op for a convertor replacement on a g6 06 vin 1g2zf564165352 and the part no is 12618544. Any suggestions?
busted knuckles - 11/19/2007
Yes Tim, We were both covered. The sad part was that the owner would not press charges against the customer. He didn't want the publicity.......
REPROGRAMMING - 11/29/2007
WHEN REPROGRAMMING MODULES, I AM TRYING TO FIND ANY THING IN WRITING TO SEE IF... (WHEN PROGRAMMING PCM)-PERFORMING CRANKSHAFT VARIATION RELEARN PROCEDURE IS PART OF THAT PROCEDURE OR IF THAT WOULD BE CONSIDERED OLH
Radio Claims - 09/25/2007
My parts manager insists that a repair order must stay open when a radio or cluster is ordered. He says that the claim to install radio has to have the same RO # as he ordered part under. I say it doesnt only that a claim has to be filed on the VIN with...
Forum - 09/19/2007
S/A prints GMVISS and attaches to every ro. It took alot of repeated "nudging" to get us there, but now it a regular part of the write up process. My s/a's know not to bring me an RO with any question without the GMVISS attached. Even if it is a customer...
I agree what KTurner said. That paragraph at the end of the Bulk Parts article is very helpful for the 1234yf. You can also just type in Bulk Parts in the search box in GlobalConnect and it will bring it up. You can go in and look up the part price...
Transportation Damage Core Reimbursement? - 09/20/2018
... If we turn the core in and it gets rejected, will we be able to submit for the core as part of the transportation claim?...
Forum - 09/25/2018
... but in a somewhat different situation on an engine block that had damage I was told to sent the part back for core and if it was rejected, then I should adjust the transaction to add the core with an explanation. ...
Forum - 09/10/2018
..."must it have originally been a powertrain covered part in order to replace it under CPO Powertrain coverage?" Yes - since this is not a powertrain covered component it would not be covered by the CPO Powertrain Warranty.
Performance Software Upgrade? - 09/11/2018
A customer ordered a Chevy Performance Software package, they paid for the part and then there's a labor op to cover the labor under warranty. There is no information about how much time they pay or if it's a ZREG or what exactly. Has anyone...
Forum - 08/08/2018
Well, I understand that part of it. I guess I'm just confused on whether we have to use the worksheet through the support tab considering it looks a lot different from what was in Service Forms. Also, the P&P hasn't been updated and still says to...
Forum - 06/25/2018
I finally got word back from the DBC. They basically just sent me an email saying the part was added to their system and to try resubmitting. I did and it went through with no problem.
Forum - 04/22/2019
I have never seen GMPP call back a part but I tell everyone over and over again that all GM warranty requirements must be followed on GMPP. The only exception is the new program that processes as a regular extended warranty. (credit card payment over...
Forum - 07/31/2019
To my knowledge any CPO, GMPP or GM warranty transactions processed through Global are required to meet parts retention requirements as published in GM policies and procedures. I have never seen a WPC request for a CPO or GMPP part but I hold my tech...
Forum - 10/23/2019
This is so frustrating. I just searched and saw this message as I am currently struggling to get one of these part expedite charges paid. I can understand if it was an over the counter parts warranty but for a dealer installed parts warranty I think it...
Service Manager - 11/14/2019
... and will have some newbie questions. Please bear with me. I have been submitting basic one line, 1 part claims and field actions etc, but need to know how to submit multiple parts on a claim and how to route OLH. Need some basic help. Thanks for any...
Forum - 10/16/2019
You can double check by using the Job Aid to run the part number for the bolts, then if it is listed under the opcode, I would do as you stated. Run time and use the base operation with OLH as required to extract the bolts/inserts.
Forum - 07/17/2019
... here, and the rise in ac related claims, I added my freon & dye cheat sheet with formula, part number & price and the rpo code you shared...
Forum - 05/02/2019
The technician’s comments must support the consequential damage. If that is the case, submit the part warranty for the compressor with the condenser as consequential.
Forum - 03/26/2019
... what is 24 so I am interested in what others say. You can't do the recall again but if the part fails you can do a ZPTI using the regular operation code. Some special coverages you can do over and over like the old fuel pump issues on Cobalts, but...
Forum - 03/08/2019
there would be no reason to claim 1.0 diagnosis for this it is a .30 diagnosis at best it is a known concern and the first part of diagnosis is to check for for PI's and TSb's you should only be claiming .30 for this diagnosis
WARRANTY WITH TAC CASE - 03/08/2019
I AM VERY NEW TO WARRANTY SUBMISSIONS AND HAVE A WARRANTY CLAIM I AM TRYING TO IMPUT LONG STORY SHORT TECH REPLACED THE PART STILL HAD A CODE PULL UP CALLED TAC THEY TOLD HIM TO ORDER A NEW ONE AND REPLACE IT AGAIN STILL HAD CODE AFTER REPALCING THAT...
Forum - 04/02/2019
... with the OTC component. (Possibly an engine or transmission replacement that carries a longer part warranty coverage, that is not recognized by GWM). Keep in mind that the "new" 24 month/unlimited mile part warranty term for most parts...
Forum - 04/09/2019
Hi Candy! I would also handle this as a ZPTC transaction. Parts P&P Article 1.1.3 (Powertrain Warranty Form): Parts and labor warranty when the engine/auto-transmission/transfer case is sold over the counter and repaired by a GM Dealer...
Wire Harness - 12/05/2007
That part number comes up to a body wiring harness. By the picture in the parts catalog it runs from the trunk to the dash on the right side of the car.
CONVERTOR ON G6 - 12/04/2007
I am trying to locate a labor op for a convertor replacement on a g6 06 vin 1g2zf564165352 and the part no is 12618544. Any suggestions?
busted knuckles - 11/19/2007
Yes Tim, We were both covered. The sad part was that the owner would not press charges against the customer. He didn't want the publicity.......
REPROGRAMMING - 11/29/2007
WHEN REPROGRAMMING MODULES, I AM TRYING TO FIND ANY THING IN WRITING TO SEE IF... (WHEN PROGRAMMING PCM)-PERFORMING CRANKSHAFT VARIATION RELEARN PROCEDURE IS PART OF THAT PROCEDURE OR IF THAT WOULD BE CONSIDERED OLH
Radio Claims - 09/25/2007
My parts manager insists that a repair order must stay open when a radio or cluster is ordered. He says that the claim to install radio has to have the same RO # as he ordered part under. I say it doesnt only that a claim has to be filed on the VIN with...
Forum - 09/19/2007
S/A prints GMVISS and attaches to every ro. It took alot of repeated "nudging" to get us there, but now it a regular part of the write up process. My s/a's know not to bring me an RO with any question without the GMVISS attached. Even if it is a customer...
Forum - 09/19/2007
Our S/A's should get in the habit of looking the vehicles up, but for the most part our system will automatically look for any open campaigns and warn them. I'll sometimes look them up randomly, but have never needed to.
Forum - 09/19/2007
... punch time is true and over 2.0 OLH, you'll have to H-route. You have to use the op for the failed part therefore, use the conduit op i listed above....
Thanks - 09/20/2007
... correct I think my biggest hurdle with coding is trying to figure out why the LTG calls the part one thing and the parts department calls it something else! Guess after a few years of GM I'll figure it out. I'm used to working with Japanese manufac...
Forum - 09/19/2007
Unfortunately those costs are not reimbursable on a warranty claim, they are considered part of the dealers operating costs. The only instance that GM would reimburse for tools or machinery is when it is specifically stated in the bulletin that it may...
Re: RO'S WITH PARTS ON ORDER - 12/20/2007
WHAT DO YOU DO WITH ANY TIME OR PARTS BILLED ON THAT LINE (OUR PARTS DEPT INSISTS WE HAVE AN RO TO BILL THE PART IF IT IS BEING ORDERED) & HOW WOULD I CLAIM "ALL" THE TIME WHEN VEHICLE RETURNS
RO'S WITH PARTS ON ORDER - 12/19/2007
I AM LOOKING FOR THE "PROPER WAY" TO HANDLE RO'S STILL OPEN DUE TO PARTS WERE ORDERED.... AT THIS TIME, IF A CUSTOMER PICKS UP THEIR VEHICLE & WE HAD TO ORDER A PART - THE ADVISOR WILL HOLD THAT RO IN A "HOLD FILE" UNTIL THE CUSTOMER RETURNS ( I BELIEVE...
Forum - 12/20/2007
we close all s.o.p. ro's when the vehicle leaves and open a new ro when vehicle comes back in to have part installed. if you leave it open looks like vehicle was a dealership and can hurt in a lemon law case
NAVIGATION DISC - 01/04/2008
I HAVE A CLAIM WHERE WE REPLACED THE NAVIGATION DISC ON A 07 GMC DENALI. REJECTING FOR PARTS EXCESSIVE. I THINK I REMEMBER SEEING A BULLETIN WHERE THIS PART IS SUPPOSED TO BE ORDERED A CERTAIN WAY AND IT WILL BE FREE. DOES ANYONE KNOW THE BULLETIN...
HELP - 01/17/2008
I have a 06 Deville that came in for a recall. We provided one way shuttle for customer. Do I file the shuttle as goodwill? Part of me says I have to good will it because it is so far out on miles and time but I'm not 100% sure.
Re: Hello Members - 01/17/2008
I have only been a part of this membership for a few months. I love the idea of the warranty forum, but I do get frustrated that I don't get a reply from anyone within a reasonable amount of time. Days could go by and I still will have never heard anything....
Re: GMPP Ded. Override missed. How would I correct? - 02/05/2008
Thanks Ken, That was the correct thing to do! I called our rep and got it auto-payed! He understood that it was an error on my part.
GOODWRENCH LIMITED LIFETIME GUARANTEE - 03/17/2008
... GOING TO BE REPLACED - "WHICH WE REPLACED IN 2002 AS A GOODWILL WARRANTY" - BUT IT "IS" ON THE PART LIST AS A LIFETIME COMPONENT.... WOULD THE PUMP BE COVERED UNDER LIFETIME AGAIN ..... WHEN DID THE "LIFETIME" PROGRAM BEGIN ???...
Re: POWER RELEASE LIFTGATE LATCH - 03/11/2008
Rhonda, I hope this helps. I have a program called Warranty Wizard and I searched the part number you gave for an 06 HHR and found B5880-Tailgate lock rod and/or latch for 0.3 labor. Seems like this would be the closest labor op for repair.
NAVIGATION DISC - 03/03/2008
... or Concern May be Intermittent (Update Navigation Radio Software) - (Aug 1, 2007)- Navigation disc part number and labor operation is provided. Although bulletin states to claim disc (qty 1) and labor; claims continue to reject for parts cost excessive,...
LIFTGATE SWITCH LABOR OP??? - 03/05/2008
i AM LOOKING FOR A LIFTGATE SWITCH LABOR OP IN A 2006 RENDEZVOUX. The PART #GM10322831. I think I should use the outside handle and OLH the difference. Can anyone offer advise?
Re: POWER RELEASE LIFTGATE LATCH-WARRANTY WIZARD - 03/20/2008
... ALWAYS BE ABLE TO FIND LABOR OPS. ON OUR REGULAR LTG SYSTEM. WARRANTY WIZARD CAN BE SEARCHED BY PART NUMBER, KEY WORDS, EVEN LABOR OP CODES, AND YOU CAN ALSO LOOK UP RECALLS. THEY ALSO UPDATE ON A MONTHLY BASIS. VERY GOOD PRODUCT. ...
Re: SERVICE TIRE MONITOR LIGHT - 04/03/2008
... owners man. I would use E0716 and WM/3L. It seems to work for me. Also let the cust know that is part of maint. or they will come back every time they get tires or they get rotated. i also make sure the it wasnt my tech who are not relearning so it doesnt...
Re: COMPLAINT & FAIL CODES - 04/08/2008
I like it when they tell me the part was "bad". Should I make it go stand in the corner? Yikes! WHAT is the FAILURE, and WHY did it fail? They usually reply "I don't know"... to which I respond, "then how am I supposed to know? YOU'RE the tech"....
Re: RR FLOOR LOAD PANEL ASSY - 04/09/2008
Was it corrosion on a floor panel? What is the part for? What is it connected to? Those are the questions I ask when I'm looking for a "nearest" opcode.
Re: VLV RCKR ARM CVR GSKT - OP CODE ?? - 05/02/2008
WE USE WARRANTY WIZARD HERE AND WHEN YOU INPUT THE VIN AND PART NUMBER I COME UP WITH THE SAME LABOR OP BUT IT DOES SHOW ENGINE CODE "R" PAYING 1.1, .1-.3 TO CLEAN PARTS OVER 30K MILES, .9 WITH A/C, 1.7 WITH COMPRESSED NATURAL GAS (BI-FUEL)
Re: Brake Sanding? - 05/15/2008
i would double check with tech and find out if he has any specs or if he can get any specs. if he has specs you could use the labor op H0042 and H0043 (2 jobs - have service mgr auth) and only pay a part. look at latest brake policy 00-05-22-002k
Re: Freon? - 04/30/2008
IF IT DOESNT HAVE A GM PART # I WOULD PUT THE COST IN NET IF IT EXCEEDS $25.00 I H ROUGHT IT WITH A DISC. IT USUALLY PAYS
Re: Two jobs or one - 05/01/2008
As a rule of thumb I don't always ask did one parts failure cause the second to fail. In this case the answer is no. So I would use two ops. (If one part caused two fails, one op olh.) I would not add a line because there is no second complaint but,...
Re: RR FLOOR LOAD PANEL ASSY - 04/09/2008
... a nearest opcode-I saw some garnish moldings, sill plate, cargo shade, etc. Find something the part "touches" or is similar to and go with that. Broken? Did someone put something heavy on it? That's not warrantable... need a failure like weak, cracked,...
Re: COMPLAINT & FAIL CODES - 04/09/2008
... WITH NOW HE WONT PAY THE TECHS IF THE STORY DOESNT PASS MY STANDERDS. I ALSO GOT SICK OF HEARING PART BAD OR INOP. I CANT EVEN GET MY TECHS TO CHANGE OUT GOING MILAGE EVEN WHEN IT SAYS THEY TEST DROVE IT IN THERE STORY. ...
Our S/A's should get in the habit of looking the vehicles up, but for the most part our system will automatically look for any open campaigns and warn them. I'll sometimes look them up randomly, but have never needed to.
Forum - 09/19/2007
... punch time is true and over 2.0 OLH, you'll have to H-route. You have to use the op for the failed part therefore, use the conduit op i listed above....
Thanks - 09/20/2007
... correct I think my biggest hurdle with coding is trying to figure out why the LTG calls the part one thing and the parts department calls it something else! Guess after a few years of GM I'll figure it out. I'm used to working with Japanese manufac...
Forum - 09/19/2007
Unfortunately those costs are not reimbursable on a warranty claim, they are considered part of the dealers operating costs. The only instance that GM would reimburse for tools or machinery is when it is specifically stated in the bulletin that it may...
Re: RO'S WITH PARTS ON ORDER - 12/20/2007
WHAT DO YOU DO WITH ANY TIME OR PARTS BILLED ON THAT LINE (OUR PARTS DEPT INSISTS WE HAVE AN RO TO BILL THE PART IF IT IS BEING ORDERED) & HOW WOULD I CLAIM "ALL" THE TIME WHEN VEHICLE RETURNS
RO'S WITH PARTS ON ORDER - 12/19/2007
I AM LOOKING FOR THE "PROPER WAY" TO HANDLE RO'S STILL OPEN DUE TO PARTS WERE ORDERED.... AT THIS TIME, IF A CUSTOMER PICKS UP THEIR VEHICLE & WE HAD TO ORDER A PART - THE ADVISOR WILL HOLD THAT RO IN A "HOLD FILE" UNTIL THE CUSTOMER RETURNS ( I BELIEVE...
Forum - 12/20/2007
we close all s.o.p. ro's when the vehicle leaves and open a new ro when vehicle comes back in to have part installed. if you leave it open looks like vehicle was a dealership and can hurt in a lemon law case
NAVIGATION DISC - 01/04/2008
I HAVE A CLAIM WHERE WE REPLACED THE NAVIGATION DISC ON A 07 GMC DENALI. REJECTING FOR PARTS EXCESSIVE. I THINK I REMEMBER SEEING A BULLETIN WHERE THIS PART IS SUPPOSED TO BE ORDERED A CERTAIN WAY AND IT WILL BE FREE. DOES ANYONE KNOW THE BULLETIN...
HELP - 01/17/2008
I have a 06 Deville that came in for a recall. We provided one way shuttle for customer. Do I file the shuttle as goodwill? Part of me says I have to good will it because it is so far out on miles and time but I'm not 100% sure.
Re: Hello Members - 01/17/2008
I have only been a part of this membership for a few months. I love the idea of the warranty forum, but I do get frustrated that I don't get a reply from anyone within a reasonable amount of time. Days could go by and I still will have never heard anything....
Re: GMPP Ded. Override missed. How would I correct? - 02/05/2008
Thanks Ken, That was the correct thing to do! I called our rep and got it auto-payed! He understood that it was an error on my part.
GOODWRENCH LIMITED LIFETIME GUARANTEE - 03/17/2008
... GOING TO BE REPLACED - "WHICH WE REPLACED IN 2002 AS A GOODWILL WARRANTY" - BUT IT "IS" ON THE PART LIST AS A LIFETIME COMPONENT.... WOULD THE PUMP BE COVERED UNDER LIFETIME AGAIN ..... WHEN DID THE "LIFETIME" PROGRAM BEGIN ???...
Re: POWER RELEASE LIFTGATE LATCH - 03/11/2008
Rhonda, I hope this helps. I have a program called Warranty Wizard and I searched the part number you gave for an 06 HHR and found B5880-Tailgate lock rod and/or latch for 0.3 labor. Seems like this would be the closest labor op for repair.
NAVIGATION DISC - 03/03/2008
... or Concern May be Intermittent (Update Navigation Radio Software) - (Aug 1, 2007)- Navigation disc part number and labor operation is provided. Although bulletin states to claim disc (qty 1) and labor; claims continue to reject for parts cost excessive,...
LIFTGATE SWITCH LABOR OP??? - 03/05/2008
i AM LOOKING FOR A LIFTGATE SWITCH LABOR OP IN A 2006 RENDEZVOUX. The PART #GM10322831. I think I should use the outside handle and OLH the difference. Can anyone offer advise?
Re: POWER RELEASE LIFTGATE LATCH-WARRANTY WIZARD - 03/20/2008
... ALWAYS BE ABLE TO FIND LABOR OPS. ON OUR REGULAR LTG SYSTEM. WARRANTY WIZARD CAN BE SEARCHED BY PART NUMBER, KEY WORDS, EVEN LABOR OP CODES, AND YOU CAN ALSO LOOK UP RECALLS. THEY ALSO UPDATE ON A MONTHLY BASIS. VERY GOOD PRODUCT. ...
Re: SERVICE TIRE MONITOR LIGHT - 04/03/2008
... owners man. I would use E0716 and WM/3L. It seems to work for me. Also let the cust know that is part of maint. or they will come back every time they get tires or they get rotated. i also make sure the it wasnt my tech who are not relearning so it doesnt...
Re: COMPLAINT & FAIL CODES - 04/08/2008
I like it when they tell me the part was "bad". Should I make it go stand in the corner? Yikes! WHAT is the FAILURE, and WHY did it fail? They usually reply "I don't know"... to which I respond, "then how am I supposed to know? YOU'RE the tech"....
Re: RR FLOOR LOAD PANEL ASSY - 04/09/2008
Was it corrosion on a floor panel? What is the part for? What is it connected to? Those are the questions I ask when I'm looking for a "nearest" opcode.
Re: VLV RCKR ARM CVR GSKT - OP CODE ?? - 05/02/2008
WE USE WARRANTY WIZARD HERE AND WHEN YOU INPUT THE VIN AND PART NUMBER I COME UP WITH THE SAME LABOR OP BUT IT DOES SHOW ENGINE CODE "R" PAYING 1.1, .1-.3 TO CLEAN PARTS OVER 30K MILES, .9 WITH A/C, 1.7 WITH COMPRESSED NATURAL GAS (BI-FUEL)
Re: Brake Sanding? - 05/15/2008
i would double check with tech and find out if he has any specs or if he can get any specs. if he has specs you could use the labor op H0042 and H0043 (2 jobs - have service mgr auth) and only pay a part. look at latest brake policy 00-05-22-002k
Re: Freon? - 04/30/2008
IF IT DOESNT HAVE A GM PART # I WOULD PUT THE COST IN NET IF IT EXCEEDS $25.00 I H ROUGHT IT WITH A DISC. IT USUALLY PAYS
Re: Two jobs or one - 05/01/2008
As a rule of thumb I don't always ask did one parts failure cause the second to fail. In this case the answer is no. So I would use two ops. (If one part caused two fails, one op olh.) I would not add a line because there is no second complaint but,...
Re: RR FLOOR LOAD PANEL ASSY - 04/09/2008
... a nearest opcode-I saw some garnish moldings, sill plate, cargo shade, etc. Find something the part "touches" or is similar to and go with that. Broken? Did someone put something heavy on it? That's not warrantable... need a failure like weak, cracked,...
Re: COMPLAINT & FAIL CODES - 04/09/2008
... WITH NOW HE WONT PAY THE TECHS IF THE STORY DOESNT PASS MY STANDERDS. I ALSO GOT SICK OF HEARING PART BAD OR INOP. I CANT EVEN GET MY TECHS TO CHANGE OUT GOING MILAGE EVEN WHEN IT SAYS THEY TEST DROVE IT IN THERE STORY. ...
SATURN-GMPP GENERATOR REPLACE - 04/23/2008
WE ARE A GM-ISUZU DEALER... I HAVE A GMPP-SATURN FOR AN GENERATOR REPLACEMENT, THE PART COST US $338.85,MY PARTS DEPT ONLY MARKED IT UP WHAT GM WARR WOULD PAY BECAUSE WE CANT LOOK UP SATURN PARTS..... SHOULDNT IT BE MARKED UP TO GMPP PRICING AND HOW WOULD...
HOW DO YOU CLAIM: NPN PARTS - 04/21/2008
EXAMPLE: I HAVE A 2006 EXPRESS CARGO VAN... CHECK ENGINE LIGHT ON, CODES #P0171 #P0174... VACUMN LEAK AT SUPPLY HOSE AT PASS SIDE BY EXHAUST MANIFOLD ---- PARTS DEPT CHARGED OUT "NPN-VAC HOSE" AS A PART (WHAT DO I DO WITH THIS)
Re: Warranty Admin. job description - 12/04/2008
... found one yet. For my dealership, my responsibilities are wide ranging. As for the warranty part of things, It's my job to make sure the stories are complete and accurate, all supporting documents are attached and that I get the thing paid. Don't...
Re: IGNITION CYLINDER REPLACEMENT - 12/05/2008
When I submit one, our keys are billed out with a GM# part number. So I usually submit the cylinder and housing under one labor and use the key labor op with no time for the key and I have had no problems with them paying this way.
Re: IDLER PULLEY LABOR OP ??? - 11/12/2008
Try using one of these labor ops. J0680 or J3420. They go with your part number you have listed. Hope this helps. I forgot one J0700 for a crankshaft pulley. If your not sure have the parts dept. look it up and have them show you a picture of it, tha...
Re: WPC CREDITS - 11/14/2008
Salinas, along with what Brat said. You can also claim adm allowance. If you are sending a part back you can claim .3 and if you are sending only paperwork back you can claim .2. Along with any cores that go with the parts.
Re: DIFFERENTIAL CARRIER SUPPORT BUSHING - 01/20/2009
I found E2180 - Insulator And/Or Bracket, Front Stabilizer Shaft At Frame - Replace. That's in the J&L Warranty Part Group to Labor Op Guide. I hope this helps
Warranty Wizard? - 01/27/2009
In a previous post Radley Gals posted something about a Warranty Wizard. I guess this is something that you put a part number into and it gives you possible labor ops. Is this correct? If so it sounds like a pretty handy tool to have. Where did you get...
Re: Repeat Repair Log - 11/21/2008
... claim type B's go on the form, and review any B authorizations. If it is a repeat repair (exact part failure), then it goes on the log. If it is a same labor type it does not go on the log....
Re: Warranty Compliance - 11/25/2008
WOW, THAT'S NASTY! Having the times written beside each operation should suffice, saves the running back and forth to time punch each part of the operation don't you think? If it's documented correctly, it would save several tenths of travel time!
Re: REAR DIFFERENTIAL GEAR OIL - 08/19/2008
the only thing i might try is to put the gear oil in net item and resubmit.I know fluids ect will not work as a failed part.might have to h-route with comments,closest labor op and oil in net.
Re: ACTUAL TIME VS TIME GUIDE TIME - 08/27/2008
... done a few of these and knows where to save time.this also goes to tech and shop effiencey.being part of large automotive company we are audited once a year.the only issue that came up was paying over actual time when time listed was variable such as...
Re: PARTS REPLACEMENT - 09/16/2008
Un fortuneatly that is the only way to handle a part warranty while vehicle is still under warranty.I also hate using auth "B" on these.wish they would come up with a different code
HUMMER LABOR OP - 10/15/2008
LOOKING FOR A HUMMER LABOR OP FOR PT#24234503 T.C.M. -- ONLY SEE FOR TRANS SHIFT CONTROL MODULE BUT PART GRP TO LABOR OP DOESNT SHOW THAT GROUP TO VERIFY IT. ANY ASSIST APPRECIATED
Re: L-FRT DOOR PAINT / SUBLET TO BODY SHOP - 09/18/2008
Since you had to replace the door shell you might use S0851 (door replacement)which will should cover the part as well as the extra time for replacing, then add your paint labor time to reg hrs like h&kchevy said.
Taking a Poll - 06/05/2008
... many claims (on average) do you code & submit daily? 6. What do you think is the most difficult part of your job? 7. What do you think is the easiest part of your job? 8. What accounting system do you use? (ADP, Reynolds, etc) 9. What state are...
Re: Exterior Roof Panel - 06/10/2008
DBC TOLD ME TO USE SPECIAL POLICY AND RECALL LABOR OPS AND CLAIM TYPE B AND H ROUTE FOR PART FAILURE. AVM PAID WITH NO COMMENT (BELIEVE ME, IF HE DIDN'T WANT IT SUBMITTED THAT WAY, THERE WOULD HAVE BEEN A COMMENT). MIGHT TRY IT.
Re: rejected claim type b - 06/17/2008
I searched the p/n and found op n3226. I also found n4875 and n4874 depending if it was power lock or unlatch actuator??I would use one of these and adjust your part price to 40% over and see what happens. Good Luck!
Re: Taking a Poll - 06/16/2008
... on the day could be as few as 10 or as many as 50. 6. What do you think is the most difficult part of your job? Reading the mechanics handwriting and getting them all to follow the rules 7. What do you think is the easiest part of your job? Downloading 8....
What is the correct procedure? - 06/23/2008
... on if I should submit both door repairs on one line, or separate them. Also, if more than one part was replaced on the same side, same line? I have already read 07-08-64-007C. Any clarification would be appreciated. Thanks......
Re: need a labor op... - 07/18/2008
Didn't take you wrong... was just explaining how checking the part number in EPIC is a good way to make sure you are coding correctly. It's all good.......
Re: Case Add - 06/25/2008
Ok, let's see if I have this straight. Case add credit is for a situation where a part or time was left off of a job that was already submit/paid? But you can add lines IF a repair that was not already submit was left off?
Re: Case Add - 06/25/2008
[quote] h&kchevy: Ok, let's see if I have this straight. Case add credit is for a situation where a part or time was left off of a job that was already submit/paid? [/quote] This part is definitely correct. Add credit only works if there is an existing...
Re: PROP SHAFT FRT SLIP YOKE OIL SEAL (LABOR OP ????) - 08/12/2008
THE PART# IS FOR REAR TRANS OUT PUT SEAL & LABOR OP IS FOR REPLACEMENT OF THAT SEAL,I THINK AT THIS POINT I WOULD USE K6360 & PUT THE SEAL IN NET AMT.HOPE THIS WORKS FOR YOU.
Re: PROP SHAFT FRT SLIP YOKE OIL SEAL (LABOR OP ????) - 08/12/2008
... seal. really dont see how the F2022 would work since it isnt four wheel drive but according to part number it will match up to the labor op. Hope one of these helps ...
WE ARE A GM-ISUZU DEALER... I HAVE A GMPP-SATURN FOR AN GENERATOR REPLACEMENT, THE PART COST US $338.85,MY PARTS DEPT ONLY MARKED IT UP WHAT GM WARR WOULD PAY BECAUSE WE CANT LOOK UP SATURN PARTS..... SHOULDNT IT BE MARKED UP TO GMPP PRICING AND HOW WOULD...
HOW DO YOU CLAIM: NPN PARTS - 04/21/2008
EXAMPLE: I HAVE A 2006 EXPRESS CARGO VAN... CHECK ENGINE LIGHT ON, CODES #P0171 #P0174... VACUMN LEAK AT SUPPLY HOSE AT PASS SIDE BY EXHAUST MANIFOLD ---- PARTS DEPT CHARGED OUT "NPN-VAC HOSE" AS A PART (WHAT DO I DO WITH THIS)
Re: Warranty Admin. job description - 12/04/2008
... found one yet. For my dealership, my responsibilities are wide ranging. As for the warranty part of things, It's my job to make sure the stories are complete and accurate, all supporting documents are attached and that I get the thing paid. Don't...
Re: IGNITION CYLINDER REPLACEMENT - 12/05/2008
When I submit one, our keys are billed out with a GM# part number. So I usually submit the cylinder and housing under one labor and use the key labor op with no time for the key and I have had no problems with them paying this way.
Re: IDLER PULLEY LABOR OP ??? - 11/12/2008
Try using one of these labor ops. J0680 or J3420. They go with your part number you have listed. Hope this helps. I forgot one J0700 for a crankshaft pulley. If your not sure have the parts dept. look it up and have them show you a picture of it, tha...
Re: WPC CREDITS - 11/14/2008
Salinas, along with what Brat said. You can also claim adm allowance. If you are sending a part back you can claim .3 and if you are sending only paperwork back you can claim .2. Along with any cores that go with the parts.
Re: DIFFERENTIAL CARRIER SUPPORT BUSHING - 01/20/2009
I found E2180 - Insulator And/Or Bracket, Front Stabilizer Shaft At Frame - Replace. That's in the J&L Warranty Part Group to Labor Op Guide. I hope this helps
Warranty Wizard? - 01/27/2009
In a previous post Radley Gals posted something about a Warranty Wizard. I guess this is something that you put a part number into and it gives you possible labor ops. Is this correct? If so it sounds like a pretty handy tool to have. Where did you get...
Re: Repeat Repair Log - 11/21/2008
... claim type B's go on the form, and review any B authorizations. If it is a repeat repair (exact part failure), then it goes on the log. If it is a same labor type it does not go on the log....
Re: Warranty Compliance - 11/25/2008
WOW, THAT'S NASTY! Having the times written beside each operation should suffice, saves the running back and forth to time punch each part of the operation don't you think? If it's documented correctly, it would save several tenths of travel time!
Re: REAR DIFFERENTIAL GEAR OIL - 08/19/2008
the only thing i might try is to put the gear oil in net item and resubmit.I know fluids ect will not work as a failed part.might have to h-route with comments,closest labor op and oil in net.
Re: ACTUAL TIME VS TIME GUIDE TIME - 08/27/2008
... done a few of these and knows where to save time.this also goes to tech and shop effiencey.being part of large automotive company we are audited once a year.the only issue that came up was paying over actual time when time listed was variable such as...
Re: PARTS REPLACEMENT - 09/16/2008
Un fortuneatly that is the only way to handle a part warranty while vehicle is still under warranty.I also hate using auth "B" on these.wish they would come up with a different code
HUMMER LABOR OP - 10/15/2008
LOOKING FOR A HUMMER LABOR OP FOR PT#24234503 T.C.M. -- ONLY SEE FOR TRANS SHIFT CONTROL MODULE BUT PART GRP TO LABOR OP DOESNT SHOW THAT GROUP TO VERIFY IT. ANY ASSIST APPRECIATED
Re: L-FRT DOOR PAINT / SUBLET TO BODY SHOP - 09/18/2008
Since you had to replace the door shell you might use S0851 (door replacement)which will should cover the part as well as the extra time for replacing, then add your paint labor time to reg hrs like h&kchevy said.
Taking a Poll - 06/05/2008
... many claims (on average) do you code & submit daily? 6. What do you think is the most difficult part of your job? 7. What do you think is the easiest part of your job? 8. What accounting system do you use? (ADP, Reynolds, etc) 9. What state are...
Re: Exterior Roof Panel - 06/10/2008
DBC TOLD ME TO USE SPECIAL POLICY AND RECALL LABOR OPS AND CLAIM TYPE B AND H ROUTE FOR PART FAILURE. AVM PAID WITH NO COMMENT (BELIEVE ME, IF HE DIDN'T WANT IT SUBMITTED THAT WAY, THERE WOULD HAVE BEEN A COMMENT). MIGHT TRY IT.
Re: rejected claim type b - 06/17/2008
I searched the p/n and found op n3226. I also found n4875 and n4874 depending if it was power lock or unlatch actuator??I would use one of these and adjust your part price to 40% over and see what happens. Good Luck!
Re: Taking a Poll - 06/16/2008
... on the day could be as few as 10 or as many as 50. 6. What do you think is the most difficult part of your job? Reading the mechanics handwriting and getting them all to follow the rules 7. What do you think is the easiest part of your job? Downloading 8....
What is the correct procedure? - 06/23/2008
... on if I should submit both door repairs on one line, or separate them. Also, if more than one part was replaced on the same side, same line? I have already read 07-08-64-007C. Any clarification would be appreciated. Thanks......
Re: need a labor op... - 07/18/2008
Didn't take you wrong... was just explaining how checking the part number in EPIC is a good way to make sure you are coding correctly. It's all good.......
Re: Case Add - 06/25/2008
Ok, let's see if I have this straight. Case add credit is for a situation where a part or time was left off of a job that was already submit/paid? But you can add lines IF a repair that was not already submit was left off?
Re: Case Add - 06/25/2008
[quote] h&kchevy: Ok, let's see if I have this straight. Case add credit is for a situation where a part or time was left off of a job that was already submit/paid? [/quote] This part is definitely correct. Add credit only works if there is an existing...
Re: PROP SHAFT FRT SLIP YOKE OIL SEAL (LABOR OP ????) - 08/12/2008
THE PART# IS FOR REAR TRANS OUT PUT SEAL & LABOR OP IS FOR REPLACEMENT OF THAT SEAL,I THINK AT THIS POINT I WOULD USE K6360 & PUT THE SEAL IN NET AMT.HOPE THIS WORKS FOR YOU.
Re: PROP SHAFT FRT SLIP YOKE OIL SEAL (LABOR OP ????) - 08/12/2008
... seal. really dont see how the F2022 would work since it isnt four wheel drive but according to part number it will match up to the labor op. Hope one of these helps ...
Re: 08 Buick Lucerne -Looking for a labor operation - 07/02/2008
... and double checked with the tech. On '08 Lucerne and many vehicles now the inside door handle is part of the interior door panel. We replaced an inside door handle and to get it you have to get the whole inside door trim piece. Makes for an expens...
Re: CLAIM TYPE B - 07/01/2008
Submit with the claim type B and auth code G. Make sure you HRoute to your ASM, also include all information on hand, plus reference previous RO where part was purchased in December 2007.
LSG PARTS - 05/07/2009
Just thought I'd post this since I missed it for several years. Apparently the LSG warranty covers the part on the vehicle as long as the original purchaser own it ***No matter how many times it may need replaced***
Re: cross line saturns - 05/15/2009
They are "supposed" to be updating the system to recognize the saturn part numbers. Thanks for your help everyone. The claim is finally paid.
REAR DIFFERENTIAL SEAL - 06/25/2009
... TECH STATES: REPLACED REAR DIFFERENTIAL SEAL, PT#89047964 GP#4.399 --- UNABLE TO LOCATE THRU PART-LABOR GUIDE, NOTHING UNDER REAR DIFFERENTIAL SEAL ..... ANY ASSISTANCE APPRECIATED...
Re: Another fuel question - 06/26/2009
... vehicle that had to be driven several miles to verify a defect I would expect GM whose defective part it is to pay for the fuel. It is not the customers fault that there is a problem with there vehicle....
PARTS PRICING DISPUTE - 07/13/2009
WHEN I LOOK UP A PART ON EPIC: EX PT#89021297 IT SHOWS A DEALER PRICE OF $11.76 MERCH QTY 10..... SO DO I READ THAT AS $11.76 COST ON EACH --OR-- $11.76 DIVIDED BY 10 LEAVING A 1.18 COST ON EACH .....
Re: PARTS WARRANTY ON SEALS AND GASKETS - 04/09/2009
WHAT PART WARRANTY ON SEALS AND GASKETS???? AFTER OUR DSR, WE WERE CHARGED BACK FOR DAMN NEAR EVERY SEAL OR GASKET WE WARRANTIED, THERE ARE NO PARTS WARRANTIES ON THEM. THE SERVICE MANAGER HAS TO PROVE IT ISN'T IMPROPER INSTALLATION BEFORE I'LL SUBMIT...
Re: CLARIFICATION: BULLETIN #07-08-64-019 - 04/07/2009
We usually don't bill the lubricant part number on the RO. Instead (depending on the bulletin & amount needed) we usually break down the container into ounces, figure out how much each ounce costs & bill in the miscellaneous section, crediting parts....
Re: CLARIFICATION: BULLETIN #07-08-64-019 - 04/08/2009
When I have a portion to be charged out, I put the part on shop ticket and charge out a portion on each r-o as they come along. Beats getting rejected!
Re: Injection pump special policy, T5550 - 04/16/2009
... warranty, not a GM warranty! You're right, no wonder they can't get it together. The worst part is that rejection affects your Dealer Analysis reports - not fair! ...
FUEL RAIL FEED PIPE - 04/02/2009
WE ARE WORKING ON A 2007 SILVERADO, WE NEED TO REPLACE THE FUEL RAIL FEED PIPE PART# 97364416. WE THINK J5478 IS THE CORRECT LABOR OP. ANY HELP?
Re: G-8 CASTER ARM - 04/06/2009
Dont you just use the applicable part replacement opcode & add time for the caster adjustment? No extra opcode is necessary. E3530 maybe? My SI is down...
Re: Monday morning brain fog-- goodwill question - 03/23/2009
This is good to know I totally missed the part about customer pays labor. (Apologies to GM for the add'l expense I sent them.) I am also glad to see they have finally expanded it to 05.
Re: Oil leak diagnosis - 03/25/2009
... for inspection. If anything is truly leaking we include the time on the opcode that was used for part replacement or repair. If you have a better way of doing this, let me know! ...
Re: Monday morning brain fog-- goodwill question - 03/25/2009
I think I'd try putting it through as part of the special policy being that the date is so close. The policy does allow for customer reimbursement if customer paid for repair previous to the Special Policy, so it should still be covered regardless. ...
Re: Replaced starter - 02/24/2009
I did use claim type B, not auth code B. I thought because it was a part warranty it needed to go as claim type B. I didn't even think about it being under reg warranty-thanks! I'll send it as auth B and let you know if it worked!
Replaced starter - 02/24/2009
We replaced a started on a 2008 GMC Sierra at 3291 miles. The truck came back for a parts warranty, and we had to replace it AGAIN at 5967 miles. I submitted it thru warranty as a parts warranty, but it came back as "Claim type invalid for the repair"....
Re: NEED HELP RESOLVING A QUESTION - 02/03/2009
I agree with you - the oil change is normally part of that repair anyway. Tell your tech nice try! Don't worry, my techs would try that too!
CLAIM TYPE D - 03/09/2009
Okay, I screwed up good on this....! AVM told me to do a D on this claim, no worries, got that part. But, on my previous claim I had a HUGE typo with the mileage (less than previously submitted reject code on one of the lines, yet it paid since it was...
Technical Assistance Question - 03/10/2009
... a certain repair which does NOT correct the problem, then another tech proceeds to replace a part that DOES correct the problem, do any of you flag the first tech? How should I be coding these? I get a few of these a month...UGH....
ANYONE WITH WARRANTY WIZZARD - 03/06/2009
08 GMC ACADIA REPLACED PART 25868904 FILLER ASM-I/P STRG COL OPG AND AM LOOKING FOR LABOR OP. TECH NOTES SAY REPLACED HEADLAMP SWITCH PANEL. ARG!!! ANY HELP WILL BE APPRECIATED
Re: No WINS statement 07/14/09 - 07/14/2009
... see if it is there? May be a problem with your DMS interface. Some time ago we were only getting part of what GM was transmitting, and then when our DMS fixed it, everything came through at once....
Re: PARTS PRICING DISPUTE - 07/14/2009
... I HAVE A CLAIM FOR RECALL 07035, IF YOU LOOK AT THE CLAIM INFORMATION SECTION IT STATES.... *THE PARTS ALLOWANCE SHOULD BE THE SUM TOTAL OF THE CURRENT GMSPO DEALER NET PRICE PLUS ALLOWABLE MARK UP OR LAND COST MARKUP FOR VALVE COVER GASKET & SPARK PLUG...
Re: PARTS PRICING DISPUTE - 07/14/2009
YOUR PART# 12345382 IS LISTED AS REQUIRED, IT IS HARD TO SAY HOW MUCH THREAD LOCK IS NEEDED. THIS IS NOT YOUR TYPICAL SCENERIO, BUT I HAVE NOT HAD ONE REJECT WHEN I HAVE MANUALLY ENTERED THE CLAIM. AGAIN I WOULD USE THE COST + MARKUP. YOU COULD CALL YOUR...
... and double checked with the tech. On '08 Lucerne and many vehicles now the inside door handle is part of the interior door panel. We replaced an inside door handle and to get it you have to get the whole inside door trim piece. Makes for an expens...
Re: CLAIM TYPE B - 07/01/2008
Submit with the claim type B and auth code G. Make sure you HRoute to your ASM, also include all information on hand, plus reference previous RO where part was purchased in December 2007.
LSG PARTS - 05/07/2009
Just thought I'd post this since I missed it for several years. Apparently the LSG warranty covers the part on the vehicle as long as the original purchaser own it ***No matter how many times it may need replaced***
Re: cross line saturns - 05/15/2009
They are "supposed" to be updating the system to recognize the saturn part numbers. Thanks for your help everyone. The claim is finally paid.
REAR DIFFERENTIAL SEAL - 06/25/2009
... TECH STATES: REPLACED REAR DIFFERENTIAL SEAL, PT#89047964 GP#4.399 --- UNABLE TO LOCATE THRU PART-LABOR GUIDE, NOTHING UNDER REAR DIFFERENTIAL SEAL ..... ANY ASSISTANCE APPRECIATED...
Re: Another fuel question - 06/26/2009
... vehicle that had to be driven several miles to verify a defect I would expect GM whose defective part it is to pay for the fuel. It is not the customers fault that there is a problem with there vehicle....
PARTS PRICING DISPUTE - 07/13/2009
WHEN I LOOK UP A PART ON EPIC: EX PT#89021297 IT SHOWS A DEALER PRICE OF $11.76 MERCH QTY 10..... SO DO I READ THAT AS $11.76 COST ON EACH --OR-- $11.76 DIVIDED BY 10 LEAVING A 1.18 COST ON EACH .....
Re: PARTS WARRANTY ON SEALS AND GASKETS - 04/09/2009
WHAT PART WARRANTY ON SEALS AND GASKETS???? AFTER OUR DSR, WE WERE CHARGED BACK FOR DAMN NEAR EVERY SEAL OR GASKET WE WARRANTIED, THERE ARE NO PARTS WARRANTIES ON THEM. THE SERVICE MANAGER HAS TO PROVE IT ISN'T IMPROPER INSTALLATION BEFORE I'LL SUBMIT...
Re: CLARIFICATION: BULLETIN #07-08-64-019 - 04/07/2009
We usually don't bill the lubricant part number on the RO. Instead (depending on the bulletin & amount needed) we usually break down the container into ounces, figure out how much each ounce costs & bill in the miscellaneous section, crediting parts....
Re: CLARIFICATION: BULLETIN #07-08-64-019 - 04/08/2009
When I have a portion to be charged out, I put the part on shop ticket and charge out a portion on each r-o as they come along. Beats getting rejected!
Re: Injection pump special policy, T5550 - 04/16/2009
... warranty, not a GM warranty! You're right, no wonder they can't get it together. The worst part is that rejection affects your Dealer Analysis reports - not fair! ...
FUEL RAIL FEED PIPE - 04/02/2009
WE ARE WORKING ON A 2007 SILVERADO, WE NEED TO REPLACE THE FUEL RAIL FEED PIPE PART# 97364416. WE THINK J5478 IS THE CORRECT LABOR OP. ANY HELP?
Re: G-8 CASTER ARM - 04/06/2009
Dont you just use the applicable part replacement opcode & add time for the caster adjustment? No extra opcode is necessary. E3530 maybe? My SI is down...
Re: Monday morning brain fog-- goodwill question - 03/23/2009
This is good to know I totally missed the part about customer pays labor. (Apologies to GM for the add'l expense I sent them.) I am also glad to see they have finally expanded it to 05.
Re: Oil leak diagnosis - 03/25/2009
... for inspection. If anything is truly leaking we include the time on the opcode that was used for part replacement or repair. If you have a better way of doing this, let me know! ...
Re: Monday morning brain fog-- goodwill question - 03/25/2009
I think I'd try putting it through as part of the special policy being that the date is so close. The policy does allow for customer reimbursement if customer paid for repair previous to the Special Policy, so it should still be covered regardless. ...
Re: Replaced starter - 02/24/2009
I did use claim type B, not auth code B. I thought because it was a part warranty it needed to go as claim type B. I didn't even think about it being under reg warranty-thanks! I'll send it as auth B and let you know if it worked!
Replaced starter - 02/24/2009
We replaced a started on a 2008 GMC Sierra at 3291 miles. The truck came back for a parts warranty, and we had to replace it AGAIN at 5967 miles. I submitted it thru warranty as a parts warranty, but it came back as "Claim type invalid for the repair"....
Re: NEED HELP RESOLVING A QUESTION - 02/03/2009
I agree with you - the oil change is normally part of that repair anyway. Tell your tech nice try! Don't worry, my techs would try that too!
CLAIM TYPE D - 03/09/2009
Okay, I screwed up good on this....! AVM told me to do a D on this claim, no worries, got that part. But, on my previous claim I had a HUGE typo with the mileage (less than previously submitted reject code on one of the lines, yet it paid since it was...
Technical Assistance Question - 03/10/2009
... a certain repair which does NOT correct the problem, then another tech proceeds to replace a part that DOES correct the problem, do any of you flag the first tech? How should I be coding these? I get a few of these a month...UGH....
ANYONE WITH WARRANTY WIZZARD - 03/06/2009
08 GMC ACADIA REPLACED PART 25868904 FILLER ASM-I/P STRG COL OPG AND AM LOOKING FOR LABOR OP. TECH NOTES SAY REPLACED HEADLAMP SWITCH PANEL. ARG!!! ANY HELP WILL BE APPRECIATED
Re: No WINS statement 07/14/09 - 07/14/2009
... see if it is there? May be a problem with your DMS interface. Some time ago we were only getting part of what GM was transmitting, and then when our DMS fixed it, everything came through at once....
Re: PARTS PRICING DISPUTE - 07/14/2009
... I HAVE A CLAIM FOR RECALL 07035, IF YOU LOOK AT THE CLAIM INFORMATION SECTION IT STATES.... *THE PARTS ALLOWANCE SHOULD BE THE SUM TOTAL OF THE CURRENT GMSPO DEALER NET PRICE PLUS ALLOWABLE MARK UP OR LAND COST MARKUP FOR VALVE COVER GASKET & SPARK PLUG...
Re: PARTS PRICING DISPUTE - 07/14/2009
YOUR PART# 12345382 IS LISTED AS REQUIRED, IT IS HARD TO SAY HOW MUCH THREAD LOCK IS NEEDED. THIS IS NOT YOUR TYPICAL SCENERIO, BUT I HAVE NOT HAD ONE REJECT WHEN I HAVE MANUALLY ENTERED THE CLAIM. AGAIN I WOULD USE THE COST + MARKUP. YOU COULD CALL YOUR...
08 Hummer H3 - 07/15/2009
We replaced what the tech and parts call "bumpers" on body and door on the rear tailgate of a 2008 Hummer H3. Part numbers 15285253 & 15285254. I have been looking for a labor op for 2 days! If anyone can help I would appreciate
Re: GMPP - WINDSHIELD REPLACEMENT DUE TO DEFROSTER TAB BROKEN - 08/27/2009
... OUT FOR BACK WINDSHIELD REPLACEMENT ---- NOW ARE WE SUPPOSE TO GET THE GLASS SO WE HAVE A GM PART#, OR CAN THE SUBLET COMPANY BILL A GLASS ON THERE INVOICE & WE JUST SUBMIT LIKE THAT...... ...
Re: recall 09077 - 08/19/2009
Of course not! The Tech used v2091 which is for recall 09041. My favorite part is now he is mad at me. LOL feel the love, then read the recall!
Re: Global Warranty - 08/19/2009
From the parts that are on here it looks pretty easy. Biggest Difference is the failure codes are much different and there are several not listed. This part is disappointing since I already have FC memorized, now we'll have to start over.
HELP WITH RECALLS - 08/05/2009
DOES ANYONE KNOW WHAT THE DIFFERENCE IS BETWEEN RECALL #09041A AND 09077. I SEE THAT THE PART NUMBERS ARE THE SAME, THE LABOR OPS ARE DIFFERENT AND LABOR TIME IS .2 ON ONE AND .4 ON THE OTHER. BOTH ARE BEING LISTED ON GMVIS (EXAMPLE OF GMVIS THAT IS...
GMPP - REAR GLASS REPLACEMENT - 08/05/2009
... TAB BROKEN/METAL CONNECTOR ON GLASS BROKEN --- WE SUBLET OUT TO HAVE GLASS REPLACED (NOT GM PART#), TRIED SUBMITTING UNDER C0710 WITH SUBLET BILL IN NET....... CLAIM REJECTS STATING NOT COVERED BY GMPP --- I DONT KNOW WHAT TO DO WITH THIS...
Re: Can't find labor op. - 10/22/2009
per epic on pt#15143604 it is a body side air outlet deflector assy (9.264 part group to labor op) ---- have you reviewed D1440 D1441 D1446 ?? hope this helps
Re: PDI ADD ON - 08/31/2009
... to add a line because it has to be separate from the PDI. With a 2010 Camero you need to put the part number of the oil in the story and H route the claim to your AVM because they are keeping track of all the fluid adds for the new Cameros. There is...
Re: CLOSED RECALL - 10/01/2009
... a Global Connect message about a recall that had some incorrect VINS loaded into the system as part of the recall that weren't actually supposed to be included. GM went in and closed them in the system, can't remember if it was this one or not but since...
Seat Air Bag Cover - 09/15/2009
We replaced a plate for the left frt seat, side air bag on a 2009 Malibu. Part number 10365525/Retainer. I can not find a labor op or any thing close! Please Help
2003 CORVETTE - DR LK HARNESS LABOR OP ??? - 09/22/2009
... / EPIC STATES THAT AS A "DOOR LOCK & REARVIEW MIRROR MEMORY HARNESS ASSY GP #13.090" ..... TRIED PART GRP TO LABOR GUIDE (NO HELP), TRIED LOOKING UP "HARNESS" & NOTHING --- ANY SUGGESTIONS .... THIS IS A GMPP REPAIR !!!...
Re: Lost Rep - 09/23/2009
I had 1 rep for all 3 of our locations, I now have 3 separate reps effective next Friday. I did get to keep my old rep for 1 of the locations. I was told it is part of the ongoing re-organization process with the "New" GM
Miscellaneous electrical supplies labor op N6608 - 07/07/2010
I have wiring and connectors with no GM part number that a tech used to rewire on a 2008 Chevy Uplander handicap conversion van. The wiring and connectors come to $28.00 - I put it under miscellaneous item but it rejected. Is there any way to get paid...
Customer Participation amount - 07/23/2010
I have a claim that is goodwill part only and the customer is to pay 200.00. When I submitted it I put the 200.00 in the 'customer participation amount' but it only ded. 100.00 as a deductible, so the claim was over paid 100.00. How should I adjust...
PAID CLAIM: NOW PENDING DEBIT ?????? - 06/24/2010
i HAVE A CLAIM WHICH HAS BEEN PAID.... THE PART WAS REQUESTED FOR RETURN, BUT IS NOW SHOWING "PENDING DEBIT" ON MY PARTS RETURN SCREEN ---- MY QUESTION: IS THERE A WAY TO SEE WHAT THEY MAY BE DEBITING FOR ???? BEFORE IT ACTUALLY HITS
Re: 1993 CORVETTE - DISTRIBUTOR ISSUE - 04/28/2010
... PURCHASED A "AC DELCO" DISTRIBUTOR FROM OUTSIDE SOURCE ON 4/22/"09" WHICH I HAVE A COPY OF, THE PART WAS INSTALLED BY ANOTHER OUTSIDE SOURCE 4/28/"09" WHICH I HAVE A COPY OF --- THEN BROUGHT TO US ON 4/26/"10" WITH A CRANK BUT NO START CONCERN ------...
Collateral damage opcode? - 04/06/2010
... He said there used to be an opcode to use when there was collateral damage caused by a failed GM part. Anybody else hear of something like this? We have a truck that had the brakes fail due to the power steering pump (inter-linked system) failure....
LIFETIME WARRANTY PARTS - 03/29/2010
OK I HAVE MY VERY FIRST LIFETIME WARRANTY PART EVER AND HAVE NO CLUE WHAT I NEED TO DO TO GET IT TO PAY....GET REJECT 807-WARRANTY TIME LIMIT EXCEEDED(PARTS).......ANY AND ALL HELP IS GREATLY APPRECIATED!!!
BULLETIN WITH OVERNIGHT FREIGHT - 03/31/2010
TRYING TO CLAIM BULLETIN 10-09-41-002 ON A 2010 MALIBU, WE HAD TO OVERNIGHT THE CONNECTOR PT 20968489 --- MY SUBMISSION KEEPS REJECTING FOR 078: NET ITEM PART NOT ALLOWED WITH LABOR OP --- I HAVE TRIED TO SEND FOR GM AUTH, NO PREVAIL
Fuel door spring - 01/13/2010
We replaced a fuel door spring on a 2009 Tahoe. I can not find a labor op. Part number 25880365. Thanks in advance for any help.
Re: ZDPI - 02/19/2010
For those that use Reynolds, is anyone having problems submit to GWM labor op z6999? Mine always reject for no quantity requested for z6999. I have tried submiting using gm part # & tried using fluid as a net item. What am I doing wrong?
Re: A/Trans Serv Seal Kit - labor op - 03/03/2010
What was the complaint & what did the tech do? Go to the nearest part that involves this kit & use that opcode. Not sure what a "serv seal kit" is...
Re:PDI - 02/19/2010
... but they always get rejected for no quantity requested for item Z6999. I have tried using a gm part # for the fluid & tried submitting as net item. What am I doing wrong? ...
Re: Saturn Global Warranty Transaction Entry at a Non-Saturn Dealership - 02/22/2010
WHEN FILLING WARRANTY FOR A SATURN UNDER GLOBAL, IF IT A GM PART NUMBER THE CLAIM WILL PAY LIKE A NORMAL GM WARRANTY, IF THE PART IS NON GM YOU MUST SO MARK IT ON THE CLAIM AND IT SHOULD PAY. I HAVE FOUND THAT IF IT DOESN'T PAY THIS WAY IT WILL UND...
Does any know if you can perform goodwill an emission 1 covered componet, replaced fuel tank on Trailblazer - 02/22/2010
... Ext. and vis shows this as a regular trailblazer. Vin is within breaks but I not sure if it's part of Sp. If it's not covered its a E1 covered component. But it expired last year, does goodwill coverage for the 24/24 apply to E1 repairs?...
We replaced what the tech and parts call "bumpers" on body and door on the rear tailgate of a 2008 Hummer H3. Part numbers 15285253 & 15285254. I have been looking for a labor op for 2 days! If anyone can help I would appreciate
Re: GMPP - WINDSHIELD REPLACEMENT DUE TO DEFROSTER TAB BROKEN - 08/27/2009
... OUT FOR BACK WINDSHIELD REPLACEMENT ---- NOW ARE WE SUPPOSE TO GET THE GLASS SO WE HAVE A GM PART#, OR CAN THE SUBLET COMPANY BILL A GLASS ON THERE INVOICE & WE JUST SUBMIT LIKE THAT...... ...
Re: recall 09077 - 08/19/2009
Of course not! The Tech used v2091 which is for recall 09041. My favorite part is now he is mad at me. LOL feel the love, then read the recall!
Re: Global Warranty - 08/19/2009
From the parts that are on here it looks pretty easy. Biggest Difference is the failure codes are much different and there are several not listed. This part is disappointing since I already have FC memorized, now we'll have to start over.
HELP WITH RECALLS - 08/05/2009
DOES ANYONE KNOW WHAT THE DIFFERENCE IS BETWEEN RECALL #09041A AND 09077. I SEE THAT THE PART NUMBERS ARE THE SAME, THE LABOR OPS ARE DIFFERENT AND LABOR TIME IS .2 ON ONE AND .4 ON THE OTHER. BOTH ARE BEING LISTED ON GMVIS (EXAMPLE OF GMVIS THAT IS...
GMPP - REAR GLASS REPLACEMENT - 08/05/2009
... TAB BROKEN/METAL CONNECTOR ON GLASS BROKEN --- WE SUBLET OUT TO HAVE GLASS REPLACED (NOT GM PART#), TRIED SUBMITTING UNDER C0710 WITH SUBLET BILL IN NET....... CLAIM REJECTS STATING NOT COVERED BY GMPP --- I DONT KNOW WHAT TO DO WITH THIS...
Re: Can't find labor op. - 10/22/2009
per epic on pt#15143604 it is a body side air outlet deflector assy (9.264 part group to labor op) ---- have you reviewed D1440 D1441 D1446 ?? hope this helps
Re: PDI ADD ON - 08/31/2009
... to add a line because it has to be separate from the PDI. With a 2010 Camero you need to put the part number of the oil in the story and H route the claim to your AVM because they are keeping track of all the fluid adds for the new Cameros. There is...
Re: CLOSED RECALL - 10/01/2009
... a Global Connect message about a recall that had some incorrect VINS loaded into the system as part of the recall that weren't actually supposed to be included. GM went in and closed them in the system, can't remember if it was this one or not but since...
Seat Air Bag Cover - 09/15/2009
We replaced a plate for the left frt seat, side air bag on a 2009 Malibu. Part number 10365525/Retainer. I can not find a labor op or any thing close! Please Help
2003 CORVETTE - DR LK HARNESS LABOR OP ??? - 09/22/2009
... / EPIC STATES THAT AS A "DOOR LOCK & REARVIEW MIRROR MEMORY HARNESS ASSY GP #13.090" ..... TRIED PART GRP TO LABOR GUIDE (NO HELP), TRIED LOOKING UP "HARNESS" & NOTHING --- ANY SUGGESTIONS .... THIS IS A GMPP REPAIR !!!...
Re: Lost Rep - 09/23/2009
I had 1 rep for all 3 of our locations, I now have 3 separate reps effective next Friday. I did get to keep my old rep for 1 of the locations. I was told it is part of the ongoing re-organization process with the "New" GM
Miscellaneous electrical supplies labor op N6608 - 07/07/2010
I have wiring and connectors with no GM part number that a tech used to rewire on a 2008 Chevy Uplander handicap conversion van. The wiring and connectors come to $28.00 - I put it under miscellaneous item but it rejected. Is there any way to get paid...
Customer Participation amount - 07/23/2010
I have a claim that is goodwill part only and the customer is to pay 200.00. When I submitted it I put the 200.00 in the 'customer participation amount' but it only ded. 100.00 as a deductible, so the claim was over paid 100.00. How should I adjust...
PAID CLAIM: NOW PENDING DEBIT ?????? - 06/24/2010
i HAVE A CLAIM WHICH HAS BEEN PAID.... THE PART WAS REQUESTED FOR RETURN, BUT IS NOW SHOWING "PENDING DEBIT" ON MY PARTS RETURN SCREEN ---- MY QUESTION: IS THERE A WAY TO SEE WHAT THEY MAY BE DEBITING FOR ???? BEFORE IT ACTUALLY HITS
Re: 1993 CORVETTE - DISTRIBUTOR ISSUE - 04/28/2010
... PURCHASED A "AC DELCO" DISTRIBUTOR FROM OUTSIDE SOURCE ON 4/22/"09" WHICH I HAVE A COPY OF, THE PART WAS INSTALLED BY ANOTHER OUTSIDE SOURCE 4/28/"09" WHICH I HAVE A COPY OF --- THEN BROUGHT TO US ON 4/26/"10" WITH A CRANK BUT NO START CONCERN ------...
Collateral damage opcode? - 04/06/2010
... He said there used to be an opcode to use when there was collateral damage caused by a failed GM part. Anybody else hear of something like this? We have a truck that had the brakes fail due to the power steering pump (inter-linked system) failure....
LIFETIME WARRANTY PARTS - 03/29/2010
OK I HAVE MY VERY FIRST LIFETIME WARRANTY PART EVER AND HAVE NO CLUE WHAT I NEED TO DO TO GET IT TO PAY....GET REJECT 807-WARRANTY TIME LIMIT EXCEEDED(PARTS).......ANY AND ALL HELP IS GREATLY APPRECIATED!!!
BULLETIN WITH OVERNIGHT FREIGHT - 03/31/2010
TRYING TO CLAIM BULLETIN 10-09-41-002 ON A 2010 MALIBU, WE HAD TO OVERNIGHT THE CONNECTOR PT 20968489 --- MY SUBMISSION KEEPS REJECTING FOR 078: NET ITEM PART NOT ALLOWED WITH LABOR OP --- I HAVE TRIED TO SEND FOR GM AUTH, NO PREVAIL
Fuel door spring - 01/13/2010
We replaced a fuel door spring on a 2009 Tahoe. I can not find a labor op. Part number 25880365. Thanks in advance for any help.
Re: ZDPI - 02/19/2010
For those that use Reynolds, is anyone having problems submit to GWM labor op z6999? Mine always reject for no quantity requested for z6999. I have tried submiting using gm part # & tried using fluid as a net item. What am I doing wrong?
Re: A/Trans Serv Seal Kit - labor op - 03/03/2010
What was the complaint & what did the tech do? Go to the nearest part that involves this kit & use that opcode. Not sure what a "serv seal kit" is...
Re:PDI - 02/19/2010
... but they always get rejected for no quantity requested for item Z6999. I have tried using a gm part # for the fluid & tried submitting as net item. What am I doing wrong? ...
Re: Saturn Global Warranty Transaction Entry at a Non-Saturn Dealership - 02/22/2010
WHEN FILLING WARRANTY FOR A SATURN UNDER GLOBAL, IF IT A GM PART NUMBER THE CLAIM WILL PAY LIKE A NORMAL GM WARRANTY, IF THE PART IS NON GM YOU MUST SO MARK IT ON THE CLAIM AND IT SHOULD PAY. I HAVE FOUND THAT IF IT DOESN'T PAY THIS WAY IT WILL UND...
Does any know if you can perform goodwill an emission 1 covered componet, replaced fuel tank on Trailblazer - 02/22/2010
... Ext. and vis shows this as a regular trailblazer. Vin is within breaks but I not sure if it's part of Sp. If it's not covered its a E1 covered component. But it expired last year, does goodwill coverage for the 24/24 apply to E1 repairs?...
Re: PARTS EXPEDITE FROM ANOTHER DEALER - 03/05/2010
IN GLOBAL YOU CHECK THE SERVICE AGENT TRADE BOX AND PUT THE ACTUAL AMOUNT FOR THE PART.PUT YOUR EXACT AMOUNT PLUS THE OTHER DEALERS MARK UP.ITS EASY PAYS EVERY TIME WE DO IT
Re: CLAIMING BRAKE PADS LIFETIME WARRANTY ON GLOBAL WARRANTY CLAIM - 03/05/2010
[quote] h&kchevy : I put in a lifetime part claim under ZPTI & it got rejected for the vehicle being too old. I tried to use the General Service Agent auth (old G?) & it still got rejected. I have a call in to my rep. Let me know if you find out how...
Re: Does anyone know if Gmpp pays for Z5000 or Z5001 ? - 03/04/2010
There are no Z labor ops with the Global system. There is places where you put the amount for rentals, freight, dealer part purchase, fluids, etc in net. When you start with GWM just navigate thru it and you will learn.
DMS INTERACTIVE - GMPP & GM POWERTRAIN QUESTION - 03/16/2010
HAVE A CLAIM: 1ST LINE (GMPP-ZSCT) GOES THRU FINE, 2ND LINE (GM-ZREG) UNABLE TO GET IT FROM FIGURING TAX ON PART... HAVE TRIED DELETING LINE & RETRYING --- IS THERE SOMETHING SPECIAL TO DO WHEN SPLIT LIKE THIS ???
Question? What labor op would you use? - 11/19/2009
2008 Avalanche comes in for clunk noise, tech. found noise coming from rear of vehicle, found rear axle tie rod bolts loose (part#15039398) tightened bolts to specs rechecked OK.Can't seem to find labor op for this, any recommendations
Re: Question? Goodwill radio replacment submission - 11/20/2009
THANKS FOR THE RESPONSE MARK, WOULD I HAVE TO H-ROUTE DUE TO RADIO BEING AND EXCHANGE DUE TO NO PART# AND CAN I CLAIM THE .2 ADMIN AND $25.00 NET FOR PARTS WARRANTY?
Re: two parts, two labor ops, but switched the parts..... - 12/28/2009
... WITH 2-LABOR OPS ... I WOULD THINK YOU CAN JUST MANUALLY REENTER AS IT ATTACHING THE CORRECT PART TO THE CORRECT LABOR OPS //// BUT IF YOU ARE ON GLOBAL WARRANTY IF SO - NOT A CLUE, WE ARE NOT ON IT YET...
Does anyone know if Gmpp pays for Z5000 or Z5001 ? - 02/25/2010
We had to overnight a part on a GMPP claim. I want to know for future work orders if Gmpp pays for overnight or out-purchase on parts...looked at tsb#99-00-89-021 and it doesn't seem to mention gmpp only Gm warranties..
Re: Does anyone know if Gmpp pays for Z5000 or Z5001 ? - 02/25/2010
I HAVE BEEN TOLD GMPP DOESNT PAY Z5000 OR Z5001 -- THERE HAVE BEEN A COUPLE OF INSTANCES WHERE WE CALLED OUR REP TO SAY WE NEEDED TO OVERNIGHT (AN ADDT PART NEEDED) IN LIU OF HAVING AN EXTRA DAY RENTAL & RECEIVED PAYMENT
Re: PARTIAL FLUID CHARGES (PARTS DEPT VS SERVICE DEPT) - 03/01/2010
We are on ADP. Our parts department doesn't charge the fluid out. I bill 1/4 container of fluid under miscellaneous and code it to the part department bill code (24200). I make sure to put the cost in at the correct amount. Parts gets credited for...
PARTS EXPEDITE FROM ANOTHER DEALER - 03/02/2010
DOES ANYONE HAVE TIPS ON HOW TO COLLECT MONEY ON GETTING PARTS FROM ANOTHER DEALER....THE WAY I UNDERSTAND IT YOU ONLY GET WHAT YOU ACTUALLY HAD TO PAY FOR THE PART(TO THE OTHER DEALER) PLUS THE AMOUNT THAT THEY CHARGED YOU OVER THE GMSPO PRICE....WHICH...
Re: PDI adds- loose shipped parts - 01/07/2010
I am asking if anyone pays their techs extra if they are NOT on the RPO list under PDI adds... we have one that is a V22 & the grill came shipped as a loose part. I know how to get paid for the ones on the list.... anyone?
Re: PDI adds- loose shipped parts - 01/11/2010
... "executive" decision that if the RPO of the vehicle isn't included in the PDI adds list then the part was to be installed with the time included for prep. Just thought I'd give an update on how we are handling these. Thanks for all the input....
Re: CLAIMING BRAKE PADS LIFETIME WARRANTY ON GLOBAL WARRANTY CLAIM - 02/03/2010
I put in a lifetime part claim under ZPTI & it got rejected for the vehicle being too old. I tried to use the General Service Agent auth (old G?) & it still got rejected. I have a call in to my rep. Let me know if you find out how to put these in....
GM Tire Program - 04/12/2012
I was just handed a claim for 2 tires, the catch is they were replaced as a parts warranty. I was told that since the original tires were purchased under the tire program that I now submit these as a parts warranty. The problem is, in the Pre-Auth menu...
Re: WPC returns - 04/18/2012
The copies of the request and the UPS labol that I give to parts go with the part back to the WPC. I don't touch the return other than to give them all of the paperwork. I keep the other copy as a "just in case" and to submit for the admin tim with...
Re: WPC returns - 05/12/2012
It's the way it's always been done. Even though I work full time I'm still considered part time since I work a half day for our Chevy store and a half day for one of our other stores. There's just no way I could do all of that too. Besides, they don't...
need a labor op - 04/19/2012
working on a 2011 gmc acadia replaced a pre-tensioner connector for the driver's seat belt...I was going to use the closest labor op , will take any suggestions...part number is a new one 19180246.....
Re: GM Dealer Rent-A-Car - 04/06/2012
... "overnight" repairs are 8+ hours labor OR a vehicle down situation (safety reason, part delay, etc). We use two way shuttle at $15 for anything that doesn't qualify for a rental. Generally speaking, we give them a RIDE to/from their destination instead...
Re: ADJUSTING A TRANSPORT CLAIM? - 08/09/2012
We had a claim last year that was submitted and paid. The parts manager had forgotten to bill a part (fascia extension) to the claim. I called DBC and they required me to debit the claim entirely and then resubmit. The DBC contact then watched for the...
Re: Service Air Bag Warning Light - 08/14/2012
If the info doesn't show in the GMVISS you can use the labor op in the labor time guide to replace the part..and code as to what is the failure..hope this is what you are lookin for..
ADJUSTING A TRANSPORT CLAIM? - 08/07/2012
I submitted a transport claim and accidentally entered the "difference" amount of an expedited part in the net item field instead of the 40% mark up amount. I went back in to change it and it says "adjustment is not allowed" do I do a full debit and resubmit?...
Re: Actual repair vs labor op coding ?? - 07/18/2012
I agree to use the TCM operation code and TCM as failed part. Regarding the other labor hours, make sure technician has enough clock time prior to routing if the OLH is over your empowerment to guarantee he will be paid the full amount into the job.
Re: Z2399 On Chev Spark - 07/23/2012
... are required to hit the OnStar Blue Button to confirm the completion of the quality inspection as part of the work authorized by this claim payment. If there are any issues discovered during the inspection, please be sure to notify the OnStar advisor...
Re: What would you do? - 07/31/2012
So leaving the labor time off and making it parts only made it impossible to get your claim paid..another words put the labor time in and adjust customer participation part..ok that's good to know...glad your claim was resolved..
IN GLOBAL YOU CHECK THE SERVICE AGENT TRADE BOX AND PUT THE ACTUAL AMOUNT FOR THE PART.PUT YOUR EXACT AMOUNT PLUS THE OTHER DEALERS MARK UP.ITS EASY PAYS EVERY TIME WE DO IT
Re: CLAIMING BRAKE PADS LIFETIME WARRANTY ON GLOBAL WARRANTY CLAIM - 03/05/2010
[quote] h&kchevy : I put in a lifetime part claim under ZPTI & it got rejected for the vehicle being too old. I tried to use the General Service Agent auth (old G?) & it still got rejected. I have a call in to my rep. Let me know if you find out how...
Re: Does anyone know if Gmpp pays for Z5000 or Z5001 ? - 03/04/2010
There are no Z labor ops with the Global system. There is places where you put the amount for rentals, freight, dealer part purchase, fluids, etc in net. When you start with GWM just navigate thru it and you will learn.
DMS INTERACTIVE - GMPP & GM POWERTRAIN QUESTION - 03/16/2010
HAVE A CLAIM: 1ST LINE (GMPP-ZSCT) GOES THRU FINE, 2ND LINE (GM-ZREG) UNABLE TO GET IT FROM FIGURING TAX ON PART... HAVE TRIED DELETING LINE & RETRYING --- IS THERE SOMETHING SPECIAL TO DO WHEN SPLIT LIKE THIS ???
Question? What labor op would you use? - 11/19/2009
2008 Avalanche comes in for clunk noise, tech. found noise coming from rear of vehicle, found rear axle tie rod bolts loose (part#15039398) tightened bolts to specs rechecked OK.Can't seem to find labor op for this, any recommendations
Re: Question? Goodwill radio replacment submission - 11/20/2009
THANKS FOR THE RESPONSE MARK, WOULD I HAVE TO H-ROUTE DUE TO RADIO BEING AND EXCHANGE DUE TO NO PART# AND CAN I CLAIM THE .2 ADMIN AND $25.00 NET FOR PARTS WARRANTY?
Re: two parts, two labor ops, but switched the parts..... - 12/28/2009
... WITH 2-LABOR OPS ... I WOULD THINK YOU CAN JUST MANUALLY REENTER AS IT ATTACHING THE CORRECT PART TO THE CORRECT LABOR OPS //// BUT IF YOU ARE ON GLOBAL WARRANTY IF SO - NOT A CLUE, WE ARE NOT ON IT YET...
Does anyone know if Gmpp pays for Z5000 or Z5001 ? - 02/25/2010
We had to overnight a part on a GMPP claim. I want to know for future work orders if Gmpp pays for overnight or out-purchase on parts...looked at tsb#99-00-89-021 and it doesn't seem to mention gmpp only Gm warranties..
Re: Does anyone know if Gmpp pays for Z5000 or Z5001 ? - 02/25/2010
I HAVE BEEN TOLD GMPP DOESNT PAY Z5000 OR Z5001 -- THERE HAVE BEEN A COUPLE OF INSTANCES WHERE WE CALLED OUR REP TO SAY WE NEEDED TO OVERNIGHT (AN ADDT PART NEEDED) IN LIU OF HAVING AN EXTRA DAY RENTAL & RECEIVED PAYMENT
Re: PARTIAL FLUID CHARGES (PARTS DEPT VS SERVICE DEPT) - 03/01/2010
We are on ADP. Our parts department doesn't charge the fluid out. I bill 1/4 container of fluid under miscellaneous and code it to the part department bill code (24200). I make sure to put the cost in at the correct amount. Parts gets credited for...
PARTS EXPEDITE FROM ANOTHER DEALER - 03/02/2010
DOES ANYONE HAVE TIPS ON HOW TO COLLECT MONEY ON GETTING PARTS FROM ANOTHER DEALER....THE WAY I UNDERSTAND IT YOU ONLY GET WHAT YOU ACTUALLY HAD TO PAY FOR THE PART(TO THE OTHER DEALER) PLUS THE AMOUNT THAT THEY CHARGED YOU OVER THE GMSPO PRICE....WHICH...
Re: PDI adds- loose shipped parts - 01/07/2010
I am asking if anyone pays their techs extra if they are NOT on the RPO list under PDI adds... we have one that is a V22 & the grill came shipped as a loose part. I know how to get paid for the ones on the list.... anyone?
Re: PDI adds- loose shipped parts - 01/11/2010
... "executive" decision that if the RPO of the vehicle isn't included in the PDI adds list then the part was to be installed with the time included for prep. Just thought I'd give an update on how we are handling these. Thanks for all the input....
Re: CLAIMING BRAKE PADS LIFETIME WARRANTY ON GLOBAL WARRANTY CLAIM - 02/03/2010
I put in a lifetime part claim under ZPTI & it got rejected for the vehicle being too old. I tried to use the General Service Agent auth (old G?) & it still got rejected. I have a call in to my rep. Let me know if you find out how to put these in....
GM Tire Program - 04/12/2012
I was just handed a claim for 2 tires, the catch is they were replaced as a parts warranty. I was told that since the original tires were purchased under the tire program that I now submit these as a parts warranty. The problem is, in the Pre-Auth menu...
Re: WPC returns - 04/18/2012
The copies of the request and the UPS labol that I give to parts go with the part back to the WPC. I don't touch the return other than to give them all of the paperwork. I keep the other copy as a "just in case" and to submit for the admin tim with...
Re: WPC returns - 05/12/2012
It's the way it's always been done. Even though I work full time I'm still considered part time since I work a half day for our Chevy store and a half day for one of our other stores. There's just no way I could do all of that too. Besides, they don't...
need a labor op - 04/19/2012
working on a 2011 gmc acadia replaced a pre-tensioner connector for the driver's seat belt...I was going to use the closest labor op , will take any suggestions...part number is a new one 19180246.....
Re: GM Dealer Rent-A-Car - 04/06/2012
... "overnight" repairs are 8+ hours labor OR a vehicle down situation (safety reason, part delay, etc). We use two way shuttle at $15 for anything that doesn't qualify for a rental. Generally speaking, we give them a RIDE to/from their destination instead...
Re: ADJUSTING A TRANSPORT CLAIM? - 08/09/2012
We had a claim last year that was submitted and paid. The parts manager had forgotten to bill a part (fascia extension) to the claim. I called DBC and they required me to debit the claim entirely and then resubmit. The DBC contact then watched for the...
Re: Service Air Bag Warning Light - 08/14/2012
If the info doesn't show in the GMVISS you can use the labor op in the labor time guide to replace the part..and code as to what is the failure..hope this is what you are lookin for..
ADJUSTING A TRANSPORT CLAIM? - 08/07/2012
I submitted a transport claim and accidentally entered the "difference" amount of an expedited part in the net item field instead of the 40% mark up amount. I went back in to change it and it says "adjustment is not allowed" do I do a full debit and resubmit?...
Re: Actual repair vs labor op coding ?? - 07/18/2012
I agree to use the TCM operation code and TCM as failed part. Regarding the other labor hours, make sure technician has enough clock time prior to routing if the OLH is over your empowerment to guarantee he will be paid the full amount into the job.
Re: Z2399 On Chev Spark - 07/23/2012
... are required to hit the OnStar Blue Button to confirm the completion of the quality inspection as part of the work authorized by this claim payment. If there are any issues discovered during the inspection, please be sure to notify the OnStar advisor...
Re: What would you do? - 07/31/2012
So leaving the labor time off and making it parts only made it impossible to get your claim paid..another words put the labor time in and adjust customer participation part..ok that's good to know...glad your claim was resolved..
Re: AC leak analyze time - 06/29/2012
Have you tried to put time in additional time? Is the dye added to the RO, sometime the op code won't pay if part isn't charged out. If no other repair, you can use op code D4450 for dye test.
Re: Remote Control Door Lock Receiver Antenna - 01/17/2012
Good question, looks to me like you are going to have to use a closest labor op; maybe a module that is near the part location? Or you could try DBC. We've never had to replace one here so it's news to me.
Re: Remote Control Door Lock Receiver Antenna - 01/17/2012
You might check with your tech. It seems to me the RCDLR antenna is part of some other component or is also the antenna for something else. I can't remember exactly but think there was something like that on one I did.
Customer reimbursement - 02/21/2012
... bearing replaced at an aftermarket shop and is still covered under powertrain. They did use a GM part, so I just need to put the claim in and put the dollar amount in the customer reimbursement field? I've never done one of these. :-(...
Re: Late Transaction Summary Report? - 03/01/2012
Grrr......Same problem this morning. They need to send up a heads-up or stick to the same time. Rejects and a part return from yesterday are showing up under their tabs so I know things have been processed. AHHH!
Re: Need help coding - 03/26/2012
Thanks Mark! I appreciate your perspective on this one.... it makes sense to use the part that actually fixed the concern.
Re: Pyramid Repair? or three separate claims - 04/03/2013
... got over his head etc... You should submit your claim as one line. Select the most likely failed part and calculate a reasonable amount of OLH with proper documentation. GM or self auth as needed. ...
Re: reimbursement for special coverage - 04/16/2013
... is going to accept that they had to pay more than what GM would, even if it meant we had to cover part of the expense. I just love "policies" that have no absolute answer, there's alway and "except" circumstance which is so frustrating....
Re: GMPP SmartCare - Repeat Repair - 10/18/2013
I just had a similar error, this morning. Rejected because of "Part 1", whatever that is. I H-Routed mine.
Re: What Would You Do - 03/14 - 03/11/2014
... 0600108 with 1.0 in base hours and make accounting adjustments on their end for the customer paid part. The CAC number should be put in the reference field. So only a claim for the 1.0 total....
Re: Parts# / labor Op code - 04/04/2014
In EPIC, that part #'s description is Driver Seat Outer Recline Finisher Cover. By that description, I find labor op 7021820 (Driver or Passenger Seat Outer Recliner Finish Cover Replacement) might be the way to go. Hope this helps!
WPC PARTS WAVIER FORM - 04/17/2014
I NEED HELP FINDING THE WPC PARTS WAVIER FORM.I CHATTED WITH A FELLOW AT DBC AND HE TOLD ME TO GO TO: GLOBAL CONNECT. 1.LIBRARY 2.SERVICE 3.WARRANTY ADMINISTRATION 4.WPC PART WAVIER FORM, WE I DO THAT THERE IS NO WARRANTY ADMINISTRATION. IS THERE ANOTHER...
Re: E.P.I.C PRICING VS ACTUAL PAYMENT - 08/31/2012
... MIC. Put in the RO number and search. When you get in the correct line there is a 'Net Item Labor Parts' tab that will give you the break down on what each part paid....
labor op number! - 08/21/2012
on a 2012 gmc yukon, one the rear bumper next to the trailer hitch is an access hole cover for the jack ext tool.. i need a labor op to replace and paint the cover...part number is 15811584....plan B is to use the rear bumper fascia...
Volvo Submission - 08/22/2012
... have reviewed the "training" video multiple time for help and find they completely skip over this part of the job! Next stop will be the help desk but we all know how that can go. Thanks!...
Attaching Documents in Reynolds - 10/30/2012
Hi to all Reynolds users. When submitting a claim that you want to attach documents to using Reynolds and Reynolds, where do they go? I haven't been able to figure that part out. Thanks again for the help!
Re: ac delco starter -parts warranty - 01/02/2013
If you used ac/delco, it should come up as a good part number with the vin not on file button. Was the starter installed by the dealership or was it sold over the counter? That difference may be causing the issue. If nothing else, call DBC and see...
SHIPPING LABEL - 12/13/2012
Is anybody else having problems printing a shipping label for a requested part by wpc. It takes me to the very last page and then asks for my company ID which is our BAC Code. But says its wrong WPC is not answering the phone. Last time i had to get wpc...
SHIPPING LABEL - 12/13/2012
Is anybody else having problems printing a shipping label for a requested part by wpc. It takes me to the very last page and then asks for my company ID which is our BAC Code. But says its wrong WPC is not answering the phone. Last time i had to get wpc...
Re: dealer installed accessories !! - 03/01/2013
... option on the second page. No complaint, cause or correction needed but you do need to enter the part number. It will be a $0 transaction. I always check back to make sure it shows up on the vehicle build in the following days. Added accessories will...
Re: lifetime gm parts - 07/21/2011
If it is past the 12/12 warranty period you still use the ZPTI and also have to mark it as policy decision and put in the comments that it's a lifetime part.
Re: Tonneau cover opcode - 06/16/2011
... it with the R9350 and ZREG since it was within basic warranty parameters. It rejected stating part not compatible with labor opcode. I know it wasn't a dealer installed accessory. I think it was installed as a part of the deal. Should it get submit...
Re: Flywheel Housing Seal opcode - 04/04/2011
... amount of time in diagnosis as there were multiple areas that were covered with fluids. That was part of it. The skill level was not an issue....
Re: DISTRIBUTOR LABOR OP - 06/22/2011
... distributors, could you use an ignition coil? I would use that with good notes. Is it a lifetime part? Was it replaced in the past? Maybe it would show up in VISS with an opcode (doubt it unless there is an open campaign), or maybe in the service...
Re: labor op - 08/16/2011
sorry for my typo...part number is 25915450..the fuel feed line is underneath the vehicle and goes to the fuel tank...i used the closest labor op J5660 and it went thru, thanks for the help..
Have you tried to put time in additional time? Is the dye added to the RO, sometime the op code won't pay if part isn't charged out. If no other repair, you can use op code D4450 for dye test.
Re: Remote Control Door Lock Receiver Antenna - 01/17/2012
Good question, looks to me like you are going to have to use a closest labor op; maybe a module that is near the part location? Or you could try DBC. We've never had to replace one here so it's news to me.
Re: Remote Control Door Lock Receiver Antenna - 01/17/2012
You might check with your tech. It seems to me the RCDLR antenna is part of some other component or is also the antenna for something else. I can't remember exactly but think there was something like that on one I did.
Customer reimbursement - 02/21/2012
... bearing replaced at an aftermarket shop and is still covered under powertrain. They did use a GM part, so I just need to put the claim in and put the dollar amount in the customer reimbursement field? I've never done one of these. :-(...
Re: Late Transaction Summary Report? - 03/01/2012
Grrr......Same problem this morning. They need to send up a heads-up or stick to the same time. Rejects and a part return from yesterday are showing up under their tabs so I know things have been processed. AHHH!
Re: Need help coding - 03/26/2012
Thanks Mark! I appreciate your perspective on this one.... it makes sense to use the part that actually fixed the concern.
Re: Pyramid Repair? or three separate claims - 04/03/2013
... got over his head etc... You should submit your claim as one line. Select the most likely failed part and calculate a reasonable amount of OLH with proper documentation. GM or self auth as needed. ...
Re: reimbursement for special coverage - 04/16/2013
... is going to accept that they had to pay more than what GM would, even if it meant we had to cover part of the expense. I just love "policies" that have no absolute answer, there's alway and "except" circumstance which is so frustrating....
Re: GMPP SmartCare - Repeat Repair - 10/18/2013
I just had a similar error, this morning. Rejected because of "Part 1", whatever that is. I H-Routed mine.
Re: What Would You Do - 03/14 - 03/11/2014
... 0600108 with 1.0 in base hours and make accounting adjustments on their end for the customer paid part. The CAC number should be put in the reference field. So only a claim for the 1.0 total....
Re: Parts# / labor Op code - 04/04/2014
In EPIC, that part #'s description is Driver Seat Outer Recline Finisher Cover. By that description, I find labor op 7021820 (Driver or Passenger Seat Outer Recliner Finish Cover Replacement) might be the way to go. Hope this helps!
WPC PARTS WAVIER FORM - 04/17/2014
I NEED HELP FINDING THE WPC PARTS WAVIER FORM.I CHATTED WITH A FELLOW AT DBC AND HE TOLD ME TO GO TO: GLOBAL CONNECT. 1.LIBRARY 2.SERVICE 3.WARRANTY ADMINISTRATION 4.WPC PART WAVIER FORM, WE I DO THAT THERE IS NO WARRANTY ADMINISTRATION. IS THERE ANOTHER...
Re: E.P.I.C PRICING VS ACTUAL PAYMENT - 08/31/2012
... MIC. Put in the RO number and search. When you get in the correct line there is a 'Net Item Labor Parts' tab that will give you the break down on what each part paid....
labor op number! - 08/21/2012
on a 2012 gmc yukon, one the rear bumper next to the trailer hitch is an access hole cover for the jack ext tool.. i need a labor op to replace and paint the cover...part number is 15811584....plan B is to use the rear bumper fascia...
Volvo Submission - 08/22/2012
... have reviewed the "training" video multiple time for help and find they completely skip over this part of the job! Next stop will be the help desk but we all know how that can go. Thanks!...
Attaching Documents in Reynolds - 10/30/2012
Hi to all Reynolds users. When submitting a claim that you want to attach documents to using Reynolds and Reynolds, where do they go? I haven't been able to figure that part out. Thanks again for the help!
Re: ac delco starter -parts warranty - 01/02/2013
If you used ac/delco, it should come up as a good part number with the vin not on file button. Was the starter installed by the dealership or was it sold over the counter? That difference may be causing the issue. If nothing else, call DBC and see...
SHIPPING LABEL - 12/13/2012
Is anybody else having problems printing a shipping label for a requested part by wpc. It takes me to the very last page and then asks for my company ID which is our BAC Code. But says its wrong WPC is not answering the phone. Last time i had to get wpc...
SHIPPING LABEL - 12/13/2012
Is anybody else having problems printing a shipping label for a requested part by wpc. It takes me to the very last page and then asks for my company ID which is our BAC Code. But says its wrong WPC is not answering the phone. Last time i had to get wpc...
Re: dealer installed accessories !! - 03/01/2013
... option on the second page. No complaint, cause or correction needed but you do need to enter the part number. It will be a $0 transaction. I always check back to make sure it shows up on the vehicle build in the following days. Added accessories will...
Re: lifetime gm parts - 07/21/2011
If it is past the 12/12 warranty period you still use the ZPTI and also have to mark it as policy decision and put in the comments that it's a lifetime part.
Re: Tonneau cover opcode - 06/16/2011
... it with the R9350 and ZREG since it was within basic warranty parameters. It rejected stating part not compatible with labor opcode. I know it wasn't a dealer installed accessory. I think it was installed as a part of the deal. Should it get submit...
Re: Flywheel Housing Seal opcode - 04/04/2011
... amount of time in diagnosis as there were multiple areas that were covered with fluids. That was part of it. The skill level was not an issue....
Re: DISTRIBUTOR LABOR OP - 06/22/2011
... distributors, could you use an ignition coil? I would use that with good notes. Is it a lifetime part? Was it replaced in the past? Maybe it would show up in VISS with an opcode (doubt it unless there is an open campaign), or maybe in the service...
Re: labor op - 08/16/2011
sorry for my typo...part number is 25915450..the fuel feed line is underneath the vehicle and goes to the fuel tank...i used the closest labor op J5660 and it went thru, thanks for the help..
Re: warranty parts debits - 08/12/2011
... the same day they ask for them, my manager is insisting i fix this , in all my years of sending parts back i finally made the fatal mistake of pulling the wrong part off the shelf and sending it back...thanks for the advice......
labor op - 08/15/2011
have a 2012 gmy canyon 2.9 engine..looking for a labor op to replace a fuel feed pipe.. part number is 29195450. check warranty wizard gave me labor op for fuel injectors, and fuel injector fuel rail assy and fuel tank filler pipe...any help will be ...
Re: non gm parts mark up - 08/19/2011
i didnt think so my only problem is that when i submit the claim and i did mark is as a non gm part because BUT its costing it cost plus 40% how do i fix this...
Re: REFRIGERANT COST - 10/21/2011
i just talked to dbc about freon , the part number is for bulk and when you use that number the system reduces it down to ounces...so we are getting shorted, you would have to adjust the amount from ounces to lbs.to make it come out right
Re: OBTAIN KEY CODE / CUT KEY - 09/28/2011
If it's part of a repair (ign switch) the key would go on the repair line I would think, having trouble thinking of a reason for warranty to pay for a lookup, though.
Re: GMPP CLAIM W/GM 50% PARTICIPATION - 10/07/2011
i am confused too ..did you submit the whole claim as a claim type ZSCT?? seems like it could have been submitted as a zsct and include the customer participation part in the claim as one line instead of two..just my thinking
claiming window glas in recall 07273. - 09/22/2011
... is no direction on how to claim for the window glas in the recall. If the glass is submitted parts, the claim is rejected as incompatible part. If the glass is submitted in miscellaneous, the claim is rejected as exceeding the allowance. Self-authorization...
Re: Customer reimbursement - 09/26/2011
The way I read the bulletin it only has to be a GM part that was replaced and doesn't matter where they got it installed. Correct?
Parts Warranty when vehicle is still under warranty - 09/26/2011
... our store of "R" claims. The DMA said our percentage would have been lower if I had submitted the Part Warranty claims as ZPTI instead of using "R". I told him you can't use ZPTI when the car is still under factory warranty and he said he thought that...
2 year/30000 mile standard CPO maintenance plan - 08/30/2011
... or do you not submit? We just started doing GM certified vehicles and I have no idea about this part of it, and of course, we have a customer here for their free oil change under the plan. Any help would be appreciated - thanks in advance!...
Re: 09 MALIBU-I/P ACCESS MOLDING - 08/31/2011
SOMETIMES THERE JUST ISN'T AN EXACT MATCH FOR THE REPLACED PART. THE CLOSEST I'VE FOUND IS C2320 FOR .3 PER THE OPS SUGGESTED USING THE GROUP LOOK UP TOOL. IF YOU CAN'T GET CLOSER THEN YOU CAN USE THAT WITH TIME STAMPED BY TECH FOR .3 OR LESS AND "CLOSEST...
Re: add accessories to build - 11/21/2011
In the labor time guide for the vehicle there's an accessory list of ops. You submit a zset claim type and use the op for the accessory installed. There's no labor or parts involved, the op used will add the part to the build. Good luck!
Cust Reimbursement - SC#10240 - 12/07/2011
I have a customer seeking reimbursement for repairs he had made at a small repair shop .... then received the Special Coverage letter ---- my question is ?? The part listed is not a GM PT#, can he still seek reimbursement ??
Re: N0110 BATTERY - 12/15/2011
Are you looking for info on GM Certified or part warranty? Not sure why you'd be submitting for a battery under warranty on a 07?
Re: GM warranty quiz jan 11-2 - 01/25/2011
... the question was: What transaction types? Depending on the date the vehicle was branded & the date part was installed, transaction types ZPTI & ZPTC would be allowable, right?...
PDI FLUID ADD ??? - 12/22/2010
... FLUID ADD ON A PDI - HOW WOULD I CLAIM IT AT THIS POINT, THE JOB CARD IS CLOSED & I CANT POST THE PART TO IT...
Re: GWM Menus - 09/14/2010
... the correct links for that tab so you can still access the functions you need. Must have been part of the 'upgrade' that was mentioned in yesterdays global connect message! ;-)...
Re: GMPP - 03/25/2011
We use Arkona for download so I can't answer about the tax box. Quantity should be taken care of with your bridge download along with a lot of the other. Just put the part price in the box don't add to it.
Core Reimbursements - 02/04/2011
Has anyone had to be reimbursed for a core on a part that the WPC requested back? We had to return a transmission to the WPC so need to submit for the core. The Z7200 op is no longer good, right? Do I submit from the original claim as a net? For some...
Re: Core Return - 02/28/2011
[quote] MARKC: If the part was requested by the WPC you don't start a new claim, you do an add credit to your original claim and claim your admin time for the part return and you claim the core in the miscellaneous net item field. [/quote] I attempted...
Accessories for "Business Choice" Sales Program - 05/17/2011
... program. They are entitled to certain equipment packages at N/C. The accessories are not part of the original equipment so I assume I add them as an "I" op but does anyone know how we get reimbursed for the labor to install the accessories? Thanks...
RECALL #10355 - 04/29/2011
HAVE A VEHICLE IN FOR RECALL #10355, STATES TO SUBMIT AS ZFAT/T5814/GM AUTH DUE TO NOT LOADED IN SYSTEM FOR 2006/2007 .... WE HAD TO OVN THE PART-BUT IT REJECTS #078/NET ITEM FREIGHT/POSTAGE NOT ALLOWED WITH LABOR OP ------ ANY SUGGESTIONS
labor operation - 05/10/2011
we replaced the AC Aspirator on a 2011 GMC sierra 2500HD.i cannot find the labor operation and i know its there.the part is located in the headliner...any help is appreciated...
Forum - 01/04/2018
... claim with that bulletin, but we also had one reject for installing the wrong battery! The part number must also match the vehicle on the bulletin. It may be worth an email or a call to your WSC contact for a more thorough explanation. ...
Adding Oil during PDI? - 01/16/2018
Would anyone be able to tell me how we submit for oil added during a Pre-delivery Inspection? What labor operation to use, does the part number go in Misc, would it be ZReg, and does it need GM Auth?
... the same day they ask for them, my manager is insisting i fix this , in all my years of sending parts back i finally made the fatal mistake of pulling the wrong part off the shelf and sending it back...thanks for the advice......
labor op - 08/15/2011
have a 2012 gmy canyon 2.9 engine..looking for a labor op to replace a fuel feed pipe.. part number is 29195450. check warranty wizard gave me labor op for fuel injectors, and fuel injector fuel rail assy and fuel tank filler pipe...any help will be ...
Re: non gm parts mark up - 08/19/2011
i didnt think so my only problem is that when i submit the claim and i did mark is as a non gm part because BUT its costing it cost plus 40% how do i fix this...
Re: REFRIGERANT COST - 10/21/2011
i just talked to dbc about freon , the part number is for bulk and when you use that number the system reduces it down to ounces...so we are getting shorted, you would have to adjust the amount from ounces to lbs.to make it come out right
Re: OBTAIN KEY CODE / CUT KEY - 09/28/2011
If it's part of a repair (ign switch) the key would go on the repair line I would think, having trouble thinking of a reason for warranty to pay for a lookup, though.
Re: GMPP CLAIM W/GM 50% PARTICIPATION - 10/07/2011
i am confused too ..did you submit the whole claim as a claim type ZSCT?? seems like it could have been submitted as a zsct and include the customer participation part in the claim as one line instead of two..just my thinking
claiming window glas in recall 07273. - 09/22/2011
... is no direction on how to claim for the window glas in the recall. If the glass is submitted parts, the claim is rejected as incompatible part. If the glass is submitted in miscellaneous, the claim is rejected as exceeding the allowance. Self-authorization...
Re: Customer reimbursement - 09/26/2011
The way I read the bulletin it only has to be a GM part that was replaced and doesn't matter where they got it installed. Correct?
Parts Warranty when vehicle is still under warranty - 09/26/2011
... our store of "R" claims. The DMA said our percentage would have been lower if I had submitted the Part Warranty claims as ZPTI instead of using "R". I told him you can't use ZPTI when the car is still under factory warranty and he said he thought that...
2 year/30000 mile standard CPO maintenance plan - 08/30/2011
... or do you not submit? We just started doing GM certified vehicles and I have no idea about this part of it, and of course, we have a customer here for their free oil change under the plan. Any help would be appreciated - thanks in advance!...
Re: 09 MALIBU-I/P ACCESS MOLDING - 08/31/2011
SOMETIMES THERE JUST ISN'T AN EXACT MATCH FOR THE REPLACED PART. THE CLOSEST I'VE FOUND IS C2320 FOR .3 PER THE OPS SUGGESTED USING THE GROUP LOOK UP TOOL. IF YOU CAN'T GET CLOSER THEN YOU CAN USE THAT WITH TIME STAMPED BY TECH FOR .3 OR LESS AND "CLOSEST...
Re: add accessories to build - 11/21/2011
In the labor time guide for the vehicle there's an accessory list of ops. You submit a zset claim type and use the op for the accessory installed. There's no labor or parts involved, the op used will add the part to the build. Good luck!
Cust Reimbursement - SC#10240 - 12/07/2011
I have a customer seeking reimbursement for repairs he had made at a small repair shop .... then received the Special Coverage letter ---- my question is ?? The part listed is not a GM PT#, can he still seek reimbursement ??
Re: N0110 BATTERY - 12/15/2011
Are you looking for info on GM Certified or part warranty? Not sure why you'd be submitting for a battery under warranty on a 07?
Re: GM warranty quiz jan 11-2 - 01/25/2011
... the question was: What transaction types? Depending on the date the vehicle was branded & the date part was installed, transaction types ZPTI & ZPTC would be allowable, right?...
PDI FLUID ADD ??? - 12/22/2010
... FLUID ADD ON A PDI - HOW WOULD I CLAIM IT AT THIS POINT, THE JOB CARD IS CLOSED & I CANT POST THE PART TO IT...
Re: GWM Menus - 09/14/2010
... the correct links for that tab so you can still access the functions you need. Must have been part of the 'upgrade' that was mentioned in yesterdays global connect message! ;-)...
Re: GMPP - 03/25/2011
We use Arkona for download so I can't answer about the tax box. Quantity should be taken care of with your bridge download along with a lot of the other. Just put the part price in the box don't add to it.
Core Reimbursements - 02/04/2011
Has anyone had to be reimbursed for a core on a part that the WPC requested back? We had to return a transmission to the WPC so need to submit for the core. The Z7200 op is no longer good, right? Do I submit from the original claim as a net? For some...
Re: Core Return - 02/28/2011
[quote] MARKC: If the part was requested by the WPC you don't start a new claim, you do an add credit to your original claim and claim your admin time for the part return and you claim the core in the miscellaneous net item field. [/quote] I attempted...
Accessories for "Business Choice" Sales Program - 05/17/2011
... program. They are entitled to certain equipment packages at N/C. The accessories are not part of the original equipment so I assume I add them as an "I" op but does anyone know how we get reimbursed for the labor to install the accessories? Thanks...
RECALL #10355 - 04/29/2011
HAVE A VEHICLE IN FOR RECALL #10355, STATES TO SUBMIT AS ZFAT/T5814/GM AUTH DUE TO NOT LOADED IN SYSTEM FOR 2006/2007 .... WE HAD TO OVN THE PART-BUT IT REJECTS #078/NET ITEM FREIGHT/POSTAGE NOT ALLOWED WITH LABOR OP ------ ANY SUGGESTIONS
labor operation - 05/10/2011
we replaced the AC Aspirator on a 2011 GMC sierra 2500HD.i cannot find the labor operation and i know its there.the part is located in the headliner...any help is appreciated...
Forum - 01/04/2018
... claim with that bulletin, but we also had one reject for installing the wrong battery! The part number must also match the vehicle on the bulletin. It may be worth an email or a call to your WSC contact for a more thorough explanation. ...
Adding Oil during PDI? - 01/16/2018
Would anyone be able to tell me how we submit for oil added during a Pre-delivery Inspection? What labor operation to use, does the part number go in Misc, would it be ZReg, and does it need GM Auth?
Warranty Battery claims - Clarification - 02/21/2018
... we also need to remove the Warranty insert tags from the battery and retained it as part of the job card information. I've been scanning them right along with the Midtronics printout and attaching it to my submissions. Is the...
Forum - 03/01/2018
The calibration would have been part of the windshield replacement, which in my book puts it on the installer. I would have the client go after the installer for any charges related to the replacement. If it was an insurance job then whoever coordinated...
Antenna Leak - 02/12/2018
... side of the headliner, removed roof antenna, applied butyl to the seal and reassembled all removed parts." I understand the antenna is the causal part and I need to use the labor operation for it, but I'm having difficulty selecting the labor operation....
Forum - 02/12/2018
The labor op is 3480548, 1.3. There is a bulletin for it, when you search antenna. The worst part is coding it. I have been using complaint code 0290 and cause code 9090. If you try to code it for a 'water leak', it kicks back as an incompatible comp...
Forum - 01/30/2018
Thanks cSutton for the request! Please take a look at the following videos in the online training video library: Consumer Part Warranty and Customer Purchased Parts & Accessories.
Unable to Program Labor Op - 03/21/2018
... a module but was unable to program it due it no communication and recommends replacing it. The part has been ordered. Is there a labor op I can use to claim this? ...
Forum - 03/07/2018
How can we verify if a component falls under this program? The generic statement of "night vision cameras" doesn't specifiy exact part numbers or group numbers. Is there a place to check?
Forum - 03/02/2018
... PDI transaction, labor operation 0590072, for fluid adds? If that is the case, you are associating parts (fluid) expense with the PDI base time rather than with the PDI fluid add labor operation, 0590052; which is non-compliant to policy. Submit PDI...
Forum - 03/29/2018
When we run across this situation, we typically use the opcode for the failed part and pay the tech a small amount (.1-.3) OLH as long as he has punch time and a good story. Otherwise, no other time is given.
Forum - 03/29/2018
Someone correct me if I'm wrong, but I believe you would use the causal part of the clutch repair with the OLH and excessive parts for the transmission. You would do one repair line because this should be considered consequential damage. The OLH should...
Forum - 04/25/2018
We wouldn't submit them to the rep with the pre approval form, but it would help the service manager fill out that part of the form quickly then. I would keep it with the job card though.
Forum - 05/03/2018
i also got the same answer. I tried submitting with the part# .It rejected. I then tried submitted it in net even though the recall stated net item was n/a. dbc said it was working to come up with a solution and would call me back. Guess we'll just hold...
Forum - 05/04/2018
The administrator would submit this claim under a policy decision with explanation in the comments area of the part being an LLPW. The attached original replacement job card would also back up that comment.
Forum - 05/10/2018
... amount charged. • See Article 3.3 for required Service Agent records. • Refer to the Parts & Accessories Policies and Procedures Manual Article 1.3.6 for replacement parts warranty towing policies. And In the Parts & Accessories...
R-1234yf Calculation Help - 05/11/2018
... 0.550 kg.Can someone please tell me what the quanity should be for the R-1234yf refrigerant, part number 19260234? I got 41.I used the coversion calculator and I watched the video, but would love a second opinion. ...
BATTERY REPLACEMENT OUT OF 3/36 - LABOR - 05/11/2018
Looking for clarification... I have a claim my advisor put thru as warranty/part warranty. The customer replaced battery 04/19/18 66843 miles - now is back 05/10/18 failed GR8 test.... My parts dept delt with AC Delco for the battery, but what is the...
Forum - 05/02/2018
... net item for half the gallon and it rejected with Net Item error, so I resubmitted with part number listed in parts section (Qty 1) and it rejected as well. Called DBC and they say it is a "known concern" and has been escalated to "Level...
Forum - 05/08/2018
... as recondition or clean would be OLH to the repair but the initial time would be considered as part of the base time. Unless you want to try to convince me that the tech put the trans together after he discovered the 3-5-R issue and THEN took it apa...
Forum - 10/04/2017
Per policy and procedure manual 2.2.11, towing is covered as long as the failed part is still under the emission warranty coverage and the vehicle cannot be driven safety and may result in additional damage or failure.
Carpet replacement after waterleak repair. - 09/26/2017
... and replaces carpet. Will GM consider this as related to the waterleak? Do we need any particular documentation for the carpet replacement? Should the carpet have been replaced as part of the waterleak repair? My guess is that...
Forum - 09/05/2017
OUR PARTS DEPT PUTS IT IN PARTS, WITH 'EXPEDITE' AS THE PART NUMBER. THEY HAVE IT SETUP FOR NO MARK-UP ON THAT. THEN, I CAN CLEARLY SEE IT IS AN EXPEDITE CHARGE, EVEN ON THE CLAIM SIDE. I DELETE IT FROM PARTS AND ADD AS 'NIE; UNDER NET ITEMS. ALL MINE...
Can't find an opcode that won't reject - 09/21/2017
... the rear lamp junction block, which probably caused the BCM to fail (collateral damage). The part is 23208491, group 02.694. The only opcode even close is the wiring harness, but that rejects. Ideas?...
Forum - 09/21/2017
We replaced one on a 2015 Silverado, opcode is 3422710, but I checked 2015-2017 Terrains, and that doesn't apply. What is the group # the part in question?
Forum - 11/10/2017
Thank you all for your help with this issue. Funny how we figured this out before the people that created this mess. I am so lucky to be a part of this great group of people.Have a great weekend everyone!
Forum - 10/02/2017
I handle all scrapping of the parts & when WPC ask for a part to be returned I also help with that. The cores the Parts dept handles that.
... we also need to remove the Warranty insert tags from the battery and retained it as part of the job card information. I've been scanning them right along with the Midtronics printout and attaching it to my submissions. Is the...
Forum - 03/01/2018
The calibration would have been part of the windshield replacement, which in my book puts it on the installer. I would have the client go after the installer for any charges related to the replacement. If it was an insurance job then whoever coordinated...
Antenna Leak - 02/12/2018
... side of the headliner, removed roof antenna, applied butyl to the seal and reassembled all removed parts." I understand the antenna is the causal part and I need to use the labor operation for it, but I'm having difficulty selecting the labor operation....
Forum - 02/12/2018
The labor op is 3480548, 1.3. There is a bulletin for it, when you search antenna. The worst part is coding it. I have been using complaint code 0290 and cause code 9090. If you try to code it for a 'water leak', it kicks back as an incompatible comp...
Forum - 01/30/2018
Thanks cSutton for the request! Please take a look at the following videos in the online training video library: Consumer Part Warranty and Customer Purchased Parts & Accessories.
Unable to Program Labor Op - 03/21/2018
... a module but was unable to program it due it no communication and recommends replacing it. The part has been ordered. Is there a labor op I can use to claim this? ...
Forum - 03/07/2018
How can we verify if a component falls under this program? The generic statement of "night vision cameras" doesn't specifiy exact part numbers or group numbers. Is there a place to check?
Forum - 03/02/2018
... PDI transaction, labor operation 0590072, for fluid adds? If that is the case, you are associating parts (fluid) expense with the PDI base time rather than with the PDI fluid add labor operation, 0590052; which is non-compliant to policy. Submit PDI...
Forum - 03/29/2018
When we run across this situation, we typically use the opcode for the failed part and pay the tech a small amount (.1-.3) OLH as long as he has punch time and a good story. Otherwise, no other time is given.
Forum - 03/29/2018
Someone correct me if I'm wrong, but I believe you would use the causal part of the clutch repair with the OLH and excessive parts for the transmission. You would do one repair line because this should be considered consequential damage. The OLH should...
Forum - 04/25/2018
We wouldn't submit them to the rep with the pre approval form, but it would help the service manager fill out that part of the form quickly then. I would keep it with the job card though.
Forum - 05/03/2018
i also got the same answer. I tried submitting with the part# .It rejected. I then tried submitted it in net even though the recall stated net item was n/a. dbc said it was working to come up with a solution and would call me back. Guess we'll just hold...
Forum - 05/04/2018
The administrator would submit this claim under a policy decision with explanation in the comments area of the part being an LLPW. The attached original replacement job card would also back up that comment.
Forum - 05/10/2018
... amount charged. • See Article 3.3 for required Service Agent records. • Refer to the Parts & Accessories Policies and Procedures Manual Article 1.3.6 for replacement parts warranty towing policies. And In the Parts & Accessories...
R-1234yf Calculation Help - 05/11/2018
... 0.550 kg.Can someone please tell me what the quanity should be for the R-1234yf refrigerant, part number 19260234? I got 41.I used the coversion calculator and I watched the video, but would love a second opinion. ...
BATTERY REPLACEMENT OUT OF 3/36 - LABOR - 05/11/2018
Looking for clarification... I have a claim my advisor put thru as warranty/part warranty. The customer replaced battery 04/19/18 66843 miles - now is back 05/10/18 failed GR8 test.... My parts dept delt with AC Delco for the battery, but what is the...
Forum - 05/02/2018
... net item for half the gallon and it rejected with Net Item error, so I resubmitted with part number listed in parts section (Qty 1) and it rejected as well. Called DBC and they say it is a "known concern" and has been escalated to "Level...
Forum - 05/08/2018
... as recondition or clean would be OLH to the repair but the initial time would be considered as part of the base time. Unless you want to try to convince me that the tech put the trans together after he discovered the 3-5-R issue and THEN took it apa...
Forum - 10/04/2017
Per policy and procedure manual 2.2.11, towing is covered as long as the failed part is still under the emission warranty coverage and the vehicle cannot be driven safety and may result in additional damage or failure.
Carpet replacement after waterleak repair. - 09/26/2017
... and replaces carpet. Will GM consider this as related to the waterleak? Do we need any particular documentation for the carpet replacement? Should the carpet have been replaced as part of the waterleak repair? My guess is that...
Forum - 09/05/2017
OUR PARTS DEPT PUTS IT IN PARTS, WITH 'EXPEDITE' AS THE PART NUMBER. THEY HAVE IT SETUP FOR NO MARK-UP ON THAT. THEN, I CAN CLEARLY SEE IT IS AN EXPEDITE CHARGE, EVEN ON THE CLAIM SIDE. I DELETE IT FROM PARTS AND ADD AS 'NIE; UNDER NET ITEMS. ALL MINE...
Can't find an opcode that won't reject - 09/21/2017
... the rear lamp junction block, which probably caused the BCM to fail (collateral damage). The part is 23208491, group 02.694. The only opcode even close is the wiring harness, but that rejects. Ideas?...
Forum - 09/21/2017
We replaced one on a 2015 Silverado, opcode is 3422710, but I checked 2015-2017 Terrains, and that doesn't apply. What is the group # the part in question?
Forum - 11/10/2017
Thank you all for your help with this issue. Funny how we figured this out before the people that created this mess. I am so lucky to be a part of this great group of people.Have a great weekend everyone!
Forum - 10/02/2017
I handle all scrapping of the parts & when WPC ask for a part to be returned I also help with that. The cores the Parts dept handles that.
Forum - 10/04/2017
... WARRANTY TEST CODE PRINTOUT WITH THE FAILURE CODE AND SUBMITTED THE CLAIM INCLUDING THE BATTERY PART FOR CONSEQUENTIAL DAMAGE WITH APPROPRIATE AUTHORIZATIONS AND ATTACHMENTS--IT REQUIRED GWM APPROVAL AND WAS APPROVED...
Forum - 10/24/2017
Please refer to Service P&P Article 3.2.13 (particularly the first three paragraphs). While the PET must be completed with a Policy Decision - management is responsible and accountable for the management of warranty expense. The PET should provide...
Forum - 12/08/2017
... just remember that there is a way to submit information such as suspected tampering that becomes a part of GM's records so no one finds themselves in the situation of agreeing to replace or fix something under warranty that another dealer has determined...
GWM Glitch - 11/21/2017
Has anyone else had any issues with adding part lines through GWM? Even before the weekend maintenance which caused a lot of things to not work, I was not able to add parts. My Service Manager added them just fine. If not, I guess I'll just have to call...
Forum - 11/28/2017
I have not found a document specific to the administration of a part warranty transaction for a reman transmission, as a result recommend proceeding as if this were a typical transmission parts warranty transaction (including completing the cost comp...
Forum - 12/04/2017
The admin allowance for that, is part of your claim. I am unsure of the holding time on them. Some of them have a 'dealer bonus', that is different from the admin allowance, and is claimed as "NIM - Dealer comlp bonus", is what i have used in free-flow...
ADMIN ALLOWANCE - 12/04/2017
I submitted for admin allowance on a part return ticket. I'm trying to find a P&P showing that this is ok or maybe I made a mistake? The $25.00 is being questioned as to whether or not I can use it. Thanks!
WARRANTY ADMIN - 06/06/2017
... VALVE, P11CB-NOX SENSOR 1 AND P0101-MAF SENSOR. HOW WOULD YOU RECOMMEND I SUBMIT THIS? EACH PART ON SEPERATE LINE OR ALL ON ONE JOB WITH OLH AND EXCESS PARTS?...
Forum - 06/08/2017
Thank you Conny, This particular 14 CTS is a Sedan and that labor op - although EXACTLY what I need does not apply to this vehicle. Even the part number and description is called: front side door window frame rear applique. Any suggestions...
17 GMC SAVANA B/S UPR FRT ACCESS PANEL ASM LOP - 06/14/2017
ANY HELP ON A LABOR CODE FOR REPLACING PART #88944255 BODY SIDE UPPER FRONT ACCESS PANEL ASM--IT IS A PANEL THAT COMES DOWN OVER THE SIDE WINDOW ON A 17 GMC SAVANA VAN--IT ALSO HAS TO BE PAINTED--DBC SUGGESTED 1417740 WHICH IS THE WEATHERSTRIP AND PAYS...
Forum - 06/23/2017
... the better , i really dont like it when they hold tickets for soo long it also has an effect on parts pricing too, gm will pay the price of the part at the date the job card was written up if there is a price increase not date the job card was closed..this...
Forum - 06/30/2017
Recommend closing the job card as internal. Once the ordered part(s) arrive and the customer returns for installation, open a new job card and reference the previous job card for diagnosis.
Forum - 08/14/2017
... at the correct list price. The reason I was a little confused was because they just show the part price (which is the list price) and no parts handling making it look like they weren't paying any mark-up at all. Got it now. :-)...
Forum - 08/23/2017
if the parts replaced were not part of the special policy the claim will not go thru. so making another line for the extra parts with comments is the best way to handle this..
Forum - 08/30/2017
So, move the steering gear to a separate line and submit it as a ZPTI with the housing as the causal part and op? The steering gear isn't covered at that time and mileage. I wouldn't have thought you'd need to move it as long as the housing...
Forum - 04/18/2017
Yeah. That's pretty much what I get when I ask about them here. But 04-00-89-015 includes "brake rotor/drum before/after readings" as part of the technician documentation.
Forum - 04/19/2017
... for a transaction total of $250, but when submitted the transaction total was $500 due to a missed part or labor)....
Forum - 04/27/2017
yea we received ours in march, didnt have any add on repairs or olh , did however have a lifetime part warranty, an axle replacement one side, one with a sublet thats about all
Electrical and Powertrain Labor-Only Labor Codes - 04/25/2017
... and 4069939 for instances where a repair procedure is done to a module that does not require the part to be replaced or any other physical repair. My question is, these codes are similar to CCND's (Customer Concern Not Duplicated) codes and are...
Forum - 04/26/2017
You should of put person in a rental car, wait for part, installed using OLH (look up time for rr headliner) this is consequential damage, punch times not needed. If you order the part, send customer on there way, they come back for install of headliner,...
Forum - 09/07/2016
Yes. P&P 1.5 States in part under "Voided Warranties and Branded Titles", "claims for repairs related to Emissions Warranty/recall campaign/special coverage will be processed and only if the system being covered is repairable". The claim will nee...
Re: What Would You Do - 08/16 - 07/29/2016
I believe I would have used the tires as the failed part and placed all time over the base in OLH with management approval. This would all be on one line as it was all related. I would reference the bulletins used to support the OLH.
Special Coverage Repairs - 08/09/2016
... that are within the time and mileage parameters of the special coverage or within the 12 month part warranty should be performed at no expense to the customer. How are these situations addressed and transactions submitted at your dealership?Format: ...
A QUICK QUESTION RE: OLH AND THE COST COMPARISON - 10/12/2016
... If we are doing a cost comparison and we dont know if there will be any olh how can it be part of the estimate, it could make a difference between replacement cost as opposed to repair cost. just looking for a little help on this .thanks...
Forum - 10/18/2016
... WARRANTY ADMINISTRATION BULLETIN 12-00-89-003 I BELIEVE IT ADDRESSES YOUR QUESTIONS FOR THE MOST PART IF I'M READING YOUR QUESTION RIGHT, ON THE SECOND BULLET POINT. MY TECHS HAVE BEEN TOLD TO ALWAYS PUNCH SEPARATE FOR EACH REPAIR SO THAT IF A...
... WARRANTY TEST CODE PRINTOUT WITH THE FAILURE CODE AND SUBMITTED THE CLAIM INCLUDING THE BATTERY PART FOR CONSEQUENTIAL DAMAGE WITH APPROPRIATE AUTHORIZATIONS AND ATTACHMENTS--IT REQUIRED GWM APPROVAL AND WAS APPROVED...
Forum - 10/24/2017
Please refer to Service P&P Article 3.2.13 (particularly the first three paragraphs). While the PET must be completed with a Policy Decision - management is responsible and accountable for the management of warranty expense. The PET should provide...
Forum - 12/08/2017
... just remember that there is a way to submit information such as suspected tampering that becomes a part of GM's records so no one finds themselves in the situation of agreeing to replace or fix something under warranty that another dealer has determined...
GWM Glitch - 11/21/2017
Has anyone else had any issues with adding part lines through GWM? Even before the weekend maintenance which caused a lot of things to not work, I was not able to add parts. My Service Manager added them just fine. If not, I guess I'll just have to call...
Forum - 11/28/2017
I have not found a document specific to the administration of a part warranty transaction for a reman transmission, as a result recommend proceeding as if this were a typical transmission parts warranty transaction (including completing the cost comp...
Forum - 12/04/2017
The admin allowance for that, is part of your claim. I am unsure of the holding time on them. Some of them have a 'dealer bonus', that is different from the admin allowance, and is claimed as "NIM - Dealer comlp bonus", is what i have used in free-flow...
ADMIN ALLOWANCE - 12/04/2017
I submitted for admin allowance on a part return ticket. I'm trying to find a P&P showing that this is ok or maybe I made a mistake? The $25.00 is being questioned as to whether or not I can use it. Thanks!
WARRANTY ADMIN - 06/06/2017
... VALVE, P11CB-NOX SENSOR 1 AND P0101-MAF SENSOR. HOW WOULD YOU RECOMMEND I SUBMIT THIS? EACH PART ON SEPERATE LINE OR ALL ON ONE JOB WITH OLH AND EXCESS PARTS?...
Forum - 06/08/2017
Thank you Conny, This particular 14 CTS is a Sedan and that labor op - although EXACTLY what I need does not apply to this vehicle. Even the part number and description is called: front side door window frame rear applique. Any suggestions...
17 GMC SAVANA B/S UPR FRT ACCESS PANEL ASM LOP - 06/14/2017
ANY HELP ON A LABOR CODE FOR REPLACING PART #88944255 BODY SIDE UPPER FRONT ACCESS PANEL ASM--IT IS A PANEL THAT COMES DOWN OVER THE SIDE WINDOW ON A 17 GMC SAVANA VAN--IT ALSO HAS TO BE PAINTED--DBC SUGGESTED 1417740 WHICH IS THE WEATHERSTRIP AND PAYS...
Forum - 06/23/2017
... the better , i really dont like it when they hold tickets for soo long it also has an effect on parts pricing too, gm will pay the price of the part at the date the job card was written up if there is a price increase not date the job card was closed..this...
Forum - 06/30/2017
Recommend closing the job card as internal. Once the ordered part(s) arrive and the customer returns for installation, open a new job card and reference the previous job card for diagnosis.
Forum - 08/14/2017
... at the correct list price. The reason I was a little confused was because they just show the part price (which is the list price) and no parts handling making it look like they weren't paying any mark-up at all. Got it now. :-)...
Forum - 08/23/2017
if the parts replaced were not part of the special policy the claim will not go thru. so making another line for the extra parts with comments is the best way to handle this..
Forum - 08/30/2017
So, move the steering gear to a separate line and submit it as a ZPTI with the housing as the causal part and op? The steering gear isn't covered at that time and mileage. I wouldn't have thought you'd need to move it as long as the housing...
Forum - 04/18/2017
Yeah. That's pretty much what I get when I ask about them here. But 04-00-89-015 includes "brake rotor/drum before/after readings" as part of the technician documentation.
Forum - 04/19/2017
... for a transaction total of $250, but when submitted the transaction total was $500 due to a missed part or labor)....
Forum - 04/27/2017
yea we received ours in march, didnt have any add on repairs or olh , did however have a lifetime part warranty, an axle replacement one side, one with a sublet thats about all
Electrical and Powertrain Labor-Only Labor Codes - 04/25/2017
... and 4069939 for instances where a repair procedure is done to a module that does not require the part to be replaced or any other physical repair. My question is, these codes are similar to CCND's (Customer Concern Not Duplicated) codes and are...
Forum - 04/26/2017
You should of put person in a rental car, wait for part, installed using OLH (look up time for rr headliner) this is consequential damage, punch times not needed. If you order the part, send customer on there way, they come back for install of headliner,...
Forum - 09/07/2016
Yes. P&P 1.5 States in part under "Voided Warranties and Branded Titles", "claims for repairs related to Emissions Warranty/recall campaign/special coverage will be processed and only if the system being covered is repairable". The claim will nee...
Re: What Would You Do - 08/16 - 07/29/2016
I believe I would have used the tires as the failed part and placed all time over the base in OLH with management approval. This would all be on one line as it was all related. I would reference the bulletins used to support the OLH.
Special Coverage Repairs - 08/09/2016
... that are within the time and mileage parameters of the special coverage or within the 12 month part warranty should be performed at no expense to the customer. How are these situations addressed and transactions submitted at your dealership?Format: ...
A QUICK QUESTION RE: OLH AND THE COST COMPARISON - 10/12/2016
... If we are doing a cost comparison and we dont know if there will be any olh how can it be part of the estimate, it could make a difference between replacement cost as opposed to repair cost. just looking for a little help on this .thanks...
Forum - 10/18/2016
... WARRANTY ADMINISTRATION BULLETIN 12-00-89-003 I BELIEVE IT ADDRESSES YOUR QUESTIONS FOR THE MOST PART IF I'M READING YOUR QUESTION RIGHT, ON THE SECOND BULLET POINT. MY TECHS HAVE BEEN TOLD TO ALWAYS PUNCH SEPARATE FOR EACH REPAIR SO THAT IF A...
Re: DEALERTRACK - 05/09/2016
... warranty submission in Dealertrack. Of course there are hiccups with foreign vehicles and non gm parts but for the most part it seems to be working as it should. We are getting ready to transition to DealerTrack 2.0. I have heard it's easier for different...
Re: Battery Reject - 01/12/2016
I submit claims through ADP PMT, and there is not an option in PMT screen to mark as either a GM or non-GM part. At least not that I am aware of! I would correct it on GWM if I could overcome this error and get ADP to send it. We just had another battery...
Re: Battery Reject - 01/12/2016
Aha! There is an indicator for GM vs Non-GM parts in ADP PMT screen, I just didn't know what I was looking at. For some reason our system automatically marks batteries as non-GM part numbers even when they are valid. Thanks for your help!
Re: DEALERTRACK - 01/15/2016
We have DealerTrack and I just started working warranty back in October and I don't even try to file any part warranties on it, because they reject every time. I just go straight to Global.
Re: ENGINE OVERHAUL - 02/25/2016
... usually the tech would check the vehicle out and find the cause of the engine failure and list of parts needed to fix it. the part that caused the engine failure would be the labor op to use for the repairs..hope this helps you...
Forum - 02/14/2017
... during PDI, Service Agent is entitled to only the corresponding amount for the material plus parts handling allowance. Labor is already included in the PDI time. Global labor code 0590052 is to be used to submit for these materials in the net...
Forum - 02/15/2017
It depends a bit on the system you're referring to. For the HVAC system, 4417169 A/C System Analysis can be used, but for the engine it would be a CCND for me as I'm not aware of GM paying for pressure test time if there is no failed part.
Forum - 03/15/2017
SO ARE YOU ADJUSTING YOUR CLAIM TO CHANGE THE QUANTITY TO 4 ON THE COOLANT? MY PARTS MANAGER DOES NOT WANT TO BILL THE GALLON COOLANT PART NUMBER WITH A QUANTITY OF 4 ON THE CLAIM LINE--HE THINKS GM NEEDS TO STRAIGHTEN THIS OUT ON THEIR END--
Forum - 03/16/2017
Yes, I performed an adjustment to the quantity on the paid transaction and it paid for the gallon that parts charged out. We don't have bulk coolant. I was using the gallon part number but DBC said that even so, they pay coolant by the quart! ...
Forum - 11/09/2016
This is a one line transaction: submit the labor operation for the gear, indicate the gear as the failed part, include the appropriate time from the wheel align labor operation that is referenced with the labor operation for the gear in the base time...
MISSING OWNER MANUAL BUT NOT TRANSPORTATION CLAIM - 10/27/2016
... not in the sealed bag. I contacted DBC for help and they said to use 103430 instrument panel compartment replacement as a closest labor op ??? OK I guess I can do that but the part number doesn't exist so I sort of remember having to put the actual cost...
Policy Calculator - 12/07/2016
Just double checking here, when you are doing 100% policy for a part that was ordered while a vehicle was within the bumper to bumper must you still perform the calculator and attach the policy calculator to the claim?
Forum - 01/12/2017
I have done a few of these and submitted them in one line and just put .9 for OLH and self authorized for the OLH and the excess part(s) with the techs story and they have all paid so far.
Forum - 01/16/2017
Yeah I don't know what other places do. We let our service manager go and I took over the warranty part and that's just what got offered to me.
Re: GOOWILL PAYMENT REIMBURSEMENT - 11/25/2015
Sorry, missed the part where you said you had already referenced this bulletin/op. But here's the explanation from the bulletin: "The transaction should be submitted as a ZREG using 0600005 and place amount being reimbursed in the net item- customer...
Re: HOW TO CLAIM FOR DEF ON A PDI/0590052 LOP - 01/06/2016
The labor for adding the DEF is included in the PDI labor time as that is part of the PDI. No extra time is given for that.
Parts at Dealer Cost - 09/08/2015
I had a claim get debited back to us because the Parts department didnt send all the parts into WPC. I got an email to resubmit the claim with X amout of labor and to do the parts at dealer cost. How do I submit the parts with dealer cost? I've never...
Re: Freon cost on warranty claims - 12/22/2015
If you look up the bulk part number, you must divide the cost by how many ounces are in the container. If it's a 25lb container and there's 16 ounces in a lb, you have a total of 400 oz in the container. Divide the cost by the total oz to get your cost...
Re: Over The Counter Parts Warranty - 01/29/2015
I submit mine on a parts invoice but there should be an explanation of the concern and basic cause that you can use. We don't put them on a service job card since it's just a part return.
FACTORY INVOICED ACCESSORY WARRANTY - 12/04/2014
DRAWING A COMPLETE BLANK. NEED TO DO A PART WARRANTY ON A FIA ACCESSORY CARGO COVER. HOW DO I CODE AND WHERE DO I FIND THE LABOR OP TO USE? THANKS IN ADVANCE!
Re: Recall repairs - 12/18/2014
I was told by DBC to flag the second repair time in OLH and put both parts on the same Jobline, explaining in the Authorization section there was a parts failure (Auth codes for OLH and Excess Part). This has worked for me on several occasions :) H...
Over The Counter Parts Warranty - 01/21/2015
I know I have seen in the past, information on guidelines for an OTC parts warranty. I have a claim for a sensor sold over the counter with no information on it but the part number and type of veh. I thought there was a process outlined somewhere, but...
Re: more than one sublet on one repair line - 04/20/2015
... you ordered materials for a bullentin this would be something that would have been billed through parts and would have either had a part# or would have billed in net/misc. It would not be considered a sublet, then you should only have 1 sublet to bill...
Admin. Time for Freight claims with WPC - 05/01/2015
I am trying to remember how to submit for Admin time on Freight claims when the WPC is asking for the part back. Any help would be great!! Thanks!!
Re: Admin. Time for Freight claims with WPC - 05/01/2015
Just go back into the original paid claim., do an adjustment in the adm. time. You can claim.2 for parts document only request and .3 for documents and parts. If there is a core charge involved that is submitted in the net amount, freight and postage....
... warranty submission in Dealertrack. Of course there are hiccups with foreign vehicles and non gm parts but for the most part it seems to be working as it should. We are getting ready to transition to DealerTrack 2.0. I have heard it's easier for different...
Re: Battery Reject - 01/12/2016
I submit claims through ADP PMT, and there is not an option in PMT screen to mark as either a GM or non-GM part. At least not that I am aware of! I would correct it on GWM if I could overcome this error and get ADP to send it. We just had another battery...
Re: Battery Reject - 01/12/2016
Aha! There is an indicator for GM vs Non-GM parts in ADP PMT screen, I just didn't know what I was looking at. For some reason our system automatically marks batteries as non-GM part numbers even when they are valid. Thanks for your help!
Re: DEALERTRACK - 01/15/2016
We have DealerTrack and I just started working warranty back in October and I don't even try to file any part warranties on it, because they reject every time. I just go straight to Global.
Re: ENGINE OVERHAUL - 02/25/2016
... usually the tech would check the vehicle out and find the cause of the engine failure and list of parts needed to fix it. the part that caused the engine failure would be the labor op to use for the repairs..hope this helps you...
Forum - 02/14/2017
... during PDI, Service Agent is entitled to only the corresponding amount for the material plus parts handling allowance. Labor is already included in the PDI time. Global labor code 0590052 is to be used to submit for these materials in the net...
Forum - 02/15/2017
It depends a bit on the system you're referring to. For the HVAC system, 4417169 A/C System Analysis can be used, but for the engine it would be a CCND for me as I'm not aware of GM paying for pressure test time if there is no failed part.
Forum - 03/15/2017
SO ARE YOU ADJUSTING YOUR CLAIM TO CHANGE THE QUANTITY TO 4 ON THE COOLANT? MY PARTS MANAGER DOES NOT WANT TO BILL THE GALLON COOLANT PART NUMBER WITH A QUANTITY OF 4 ON THE CLAIM LINE--HE THINKS GM NEEDS TO STRAIGHTEN THIS OUT ON THEIR END--
Forum - 03/16/2017
Yes, I performed an adjustment to the quantity on the paid transaction and it paid for the gallon that parts charged out. We don't have bulk coolant. I was using the gallon part number but DBC said that even so, they pay coolant by the quart! ...
Forum - 11/09/2016
This is a one line transaction: submit the labor operation for the gear, indicate the gear as the failed part, include the appropriate time from the wheel align labor operation that is referenced with the labor operation for the gear in the base time...
MISSING OWNER MANUAL BUT NOT TRANSPORTATION CLAIM - 10/27/2016
... not in the sealed bag. I contacted DBC for help and they said to use 103430 instrument panel compartment replacement as a closest labor op ??? OK I guess I can do that but the part number doesn't exist so I sort of remember having to put the actual cost...
Policy Calculator - 12/07/2016
Just double checking here, when you are doing 100% policy for a part that was ordered while a vehicle was within the bumper to bumper must you still perform the calculator and attach the policy calculator to the claim?
Forum - 01/12/2017
I have done a few of these and submitted them in one line and just put .9 for OLH and self authorized for the OLH and the excess part(s) with the techs story and they have all paid so far.
Forum - 01/16/2017
Yeah I don't know what other places do. We let our service manager go and I took over the warranty part and that's just what got offered to me.
Re: GOOWILL PAYMENT REIMBURSEMENT - 11/25/2015
Sorry, missed the part where you said you had already referenced this bulletin/op. But here's the explanation from the bulletin: "The transaction should be submitted as a ZREG using 0600005 and place amount being reimbursed in the net item- customer...
Re: HOW TO CLAIM FOR DEF ON A PDI/0590052 LOP - 01/06/2016
The labor for adding the DEF is included in the PDI labor time as that is part of the PDI. No extra time is given for that.
Parts at Dealer Cost - 09/08/2015
I had a claim get debited back to us because the Parts department didnt send all the parts into WPC. I got an email to resubmit the claim with X amout of labor and to do the parts at dealer cost. How do I submit the parts with dealer cost? I've never...
Re: Freon cost on warranty claims - 12/22/2015
If you look up the bulk part number, you must divide the cost by how many ounces are in the container. If it's a 25lb container and there's 16 ounces in a lb, you have a total of 400 oz in the container. Divide the cost by the total oz to get your cost...
Re: Over The Counter Parts Warranty - 01/29/2015
I submit mine on a parts invoice but there should be an explanation of the concern and basic cause that you can use. We don't put them on a service job card since it's just a part return.
FACTORY INVOICED ACCESSORY WARRANTY - 12/04/2014
DRAWING A COMPLETE BLANK. NEED TO DO A PART WARRANTY ON A FIA ACCESSORY CARGO COVER. HOW DO I CODE AND WHERE DO I FIND THE LABOR OP TO USE? THANKS IN ADVANCE!
Re: Recall repairs - 12/18/2014
I was told by DBC to flag the second repair time in OLH and put both parts on the same Jobline, explaining in the Authorization section there was a parts failure (Auth codes for OLH and Excess Part). This has worked for me on several occasions :) H...
Over The Counter Parts Warranty - 01/21/2015
I know I have seen in the past, information on guidelines for an OTC parts warranty. I have a claim for a sensor sold over the counter with no information on it but the part number and type of veh. I thought there was a process outlined somewhere, but...
Re: more than one sublet on one repair line - 04/20/2015
... you ordered materials for a bullentin this would be something that would have been billed through parts and would have either had a part# or would have billed in net/misc. It would not be considered a sublet, then you should only have 1 sublet to bill...
Admin. Time for Freight claims with WPC - 05/01/2015
I am trying to remember how to submit for Admin time on Freight claims when the WPC is asking for the part back. Any help would be great!! Thanks!!
Re: Admin. Time for Freight claims with WPC - 05/01/2015
Just go back into the original paid claim., do an adjustment in the adm. time. You can claim.2 for parts document only request and .3 for documents and parts. If there is a core charge involved that is submitted in the net amount, freight and postage....
bulletin PIT5313C PAINT - 05/18/2015
IS ANYONE DOING PAINT REPAIRS PER THIS BULLETIN ? PROBLEM I AM HAVING IS MY SERVICE MANAGER IS WANTING TO REPAIR BELOW THE ANTI CHIP AREA AND I HAVE NO IDEA WHAT ITS CALLED OR IS THIS PART OF THE DOOR ? ANY HELP IS APPRECIATED THANKS
Re: Labor op ? - 10/09/2014
My bad, i was not very clear on this...one of the visors needs to be replaced that is the labor op i am looking for..found 0521780 but that is not compatible with this part number...
one concern two failures - 10/28/2014
... front cover leaking and the water pump. Water pump on the engine front cover line will reject for part not compatible. But, it was found at initial look over. I'm thinking since one is engine mechanical and one is engine cooling I'm gonna add a line....
Re: closest to labor ops - 08/08/2014
... come up whether we should use the main shaft replacement labor op (14.0 hrs) without a main shaft part, or, the most relevant matching labor op in the part group to labor op guide (9.1 hrs) which is for a different synchroizer replacement. If I'm understanding...
Re: WIFI ACCESSORY - 09/19/2014
It is not a PDI dealer install. Customer bought the GM accessory WIFI package to add to the vehicle. The vehicle does not have that RPO code either. It will reject as a ZPDI because it is not part of the PDI.
RECALL 14115 - 06/06/2014
HAS ANYONE PROCESSED A TRANSACTION FOR THIS RECALL YET? GWM SAYS RECALL IS OPEN FOR THIS VEHICLE, WE RECIEVED A PART AND PERFORMED THE RECALL... I CAN'T FIND A LABOR OP OR ANY INFORMATION. ANYONE ELSE HAVING THIS PROBLEM?
Forum - 12/11/2017
... Warranty - Federal or California Emissions Warranty coverage must be honored as long as the OEM part is present on the vehicle, has failed due to a defect in material or workmanship from the manufacturer, and is able to be repaired or replaced per GM...
Re: Taking a Poll - 06/12/2008
... claims (on average) do you code & submit daily? 20-30 6. What do you think is the most difficult part of your job? The Tech's paperwork! 7. What do you think is the easiest part of your job? Submitting claims lol 8. What accounting system do you use?...
Re: Taking a Poll - 06/16/2008
... now 20-30 before we slowed down more like 30-50 daily. 6. What do you think is the most difficult part of your job? Getting techs to give all information. They feel they are being asked to do extra work and not getting paid to do it. Also getting the...
Forum - 06/19/2019
... are both replaced. Submit the transaction using spark plug labor operation, claiming both parts in the parts field. Select the Causal Part indicator for the spark plug part number. Utilize OLH to cover the additional time to replace the catalytic converter....
Forum - 04/22/2021
... are covered and I was told by WSC that a PET would not be necessary since I looked up the failed part and it was a PT item.... Now that being said I have another one that the failed part states it is covered under PT ( just going to say I don't...
Forum - 12/06/2019
... of Component in Pairs: When repairs necessitate both left/right or front/rear repairs or part replacements, Service Agents are to use the single labour operation and submit for the “Add Time” for performing both sides. If unique...
TAILGATE PULL STRAP - 05/23/2008
... "TAILGATE PULL STRAP" PT@15838553-LIFTGATE PULL STRAP - GRP#16.346 I CHECKED "PART GRP-LBR OP GUIDE" , NO MATCH I CODED (CLOSEST OP) B5745 OUTER LIFTGATE ASSIST HANDLE IT REJECTED FOR: PB-PART NUMBER INCOMPATIBLE TO LABOR OP ANY SUGGESTIONS ???? ...
Forum - 04/26/2018
Customer purchased batteries are not covered through GM warranty, the exchange is handled through the parts department. You shouldn't have anything to do with a parts warranty battery. Per aricle 2.8.7 in P&P Customer Purchased an ACDelco Battery The...
Re: Labor op on Module - 11/30/2011
According to J&L one of the following labor ops should work for that part number. Part Group Labor Op 02.383 J1190 02.383 J4343 02.383 J4350 02.383 J4355 02.383 Z7050
Re: Taking a Poll - 04/12/2010
... (on average) do you code & submit daily? 10 or 15? 6. What do you think is the most difficult part of your job? Chasing paper! Tech times and notes, proper parts on job lines, documents like vis, program sheets attached, rental, frieght invoices,...
Forum - 03/04/2024
... to fail? If so the main labor op would be the one that failed causing the other to fail. The part that failed as consequential damage would be submitted as OLH, watch if there is any overlap on labor (did you have to remove one to get to the other?)...
Forum - 01/25/2024
Usually this is part of another repair for me, I have one today so we are submitting the repair the tech did which was the Reduction fluid tank replacement with OLH for the testing.
Forum - 05/19/2023
... them all paid by going to Global and authorizing and stating in the comment section "accurate gm part #". Today I had one for fuse (horn) that rejected for non gm # and it was an accurate gm #. ...
Forum - 03/16/2023
... come off easily enough. Even sometimes and I have had this happen a one time use part has caused it to reject as well. If they put that sort of stuff in their story ahead of time then you should be fine. But I agree with you it is hard to...
Forum - 03/13/2023
Yes I did mean "scrap" :P Thank you for the advise. I looked up what you mentioned but it only shows the "casual" part and i need a list of parts for each RO, so they know what to scrap. Doing it as i have seems to be the most effective for what i ne...
Paint Lops - 06/07/2023
... Silverado that was peeling and separating. On this vehicle the grille was painted to match. The part description also states that this is a paint to match kit. I am having a difficult time finding the time that it would take to paint it. Under the labor...
ECM replacement on a diesel - 08/15/2023
... is not covered if the emission coverage has expired. Mileage is 63446. Now had I used the part# and did the job aid I would not have seen the E1 line..... LABOR CODE: 4025390Coverage Code: Emission E, E2Note: Base time includes Programming...
Forum - 07/24/2023
If it is not part of the published operation it cannot be paid normally. It would have to be OLH and as such it would need to be compliant for timekeeping. NO punch = no pay This would be a good example of why I have never allowed my Chevy techs to stop...
Forum - 01/04/2024
The front page of the January edition of the Warranty News features the new process: Electronic Exchange Part Process. The print version of the January edition should be in your mailboxes this week!
IS ANYONE DOING PAINT REPAIRS PER THIS BULLETIN ? PROBLEM I AM HAVING IS MY SERVICE MANAGER IS WANTING TO REPAIR BELOW THE ANTI CHIP AREA AND I HAVE NO IDEA WHAT ITS CALLED OR IS THIS PART OF THE DOOR ? ANY HELP IS APPRECIATED THANKS
Re: Labor op ? - 10/09/2014
My bad, i was not very clear on this...one of the visors needs to be replaced that is the labor op i am looking for..found 0521780 but that is not compatible with this part number...
one concern two failures - 10/28/2014
... front cover leaking and the water pump. Water pump on the engine front cover line will reject for part not compatible. But, it was found at initial look over. I'm thinking since one is engine mechanical and one is engine cooling I'm gonna add a line....
Re: closest to labor ops - 08/08/2014
... come up whether we should use the main shaft replacement labor op (14.0 hrs) without a main shaft part, or, the most relevant matching labor op in the part group to labor op guide (9.1 hrs) which is for a different synchroizer replacement. If I'm understanding...
Re: WIFI ACCESSORY - 09/19/2014
It is not a PDI dealer install. Customer bought the GM accessory WIFI package to add to the vehicle. The vehicle does not have that RPO code either. It will reject as a ZPDI because it is not part of the PDI.
RECALL 14115 - 06/06/2014
HAS ANYONE PROCESSED A TRANSACTION FOR THIS RECALL YET? GWM SAYS RECALL IS OPEN FOR THIS VEHICLE, WE RECIEVED A PART AND PERFORMED THE RECALL... I CAN'T FIND A LABOR OP OR ANY INFORMATION. ANYONE ELSE HAVING THIS PROBLEM?
Forum - 12/11/2017
... Warranty - Federal or California Emissions Warranty coverage must be honored as long as the OEM part is present on the vehicle, has failed due to a defect in material or workmanship from the manufacturer, and is able to be repaired or replaced per GM...
Re: Taking a Poll - 06/12/2008
... claims (on average) do you code & submit daily? 20-30 6. What do you think is the most difficult part of your job? The Tech's paperwork! 7. What do you think is the easiest part of your job? Submitting claims lol 8. What accounting system do you use?...
Re: Taking a Poll - 06/16/2008
... now 20-30 before we slowed down more like 30-50 daily. 6. What do you think is the most difficult part of your job? Getting techs to give all information. They feel they are being asked to do extra work and not getting paid to do it. Also getting the...
Forum - 06/19/2019
... are both replaced. Submit the transaction using spark plug labor operation, claiming both parts in the parts field. Select the Causal Part indicator for the spark plug part number. Utilize OLH to cover the additional time to replace the catalytic converter....
Forum - 04/22/2021
... are covered and I was told by WSC that a PET would not be necessary since I looked up the failed part and it was a PT item.... Now that being said I have another one that the failed part states it is covered under PT ( just going to say I don't...
Forum - 12/06/2019
... of Component in Pairs: When repairs necessitate both left/right or front/rear repairs or part replacements, Service Agents are to use the single labour operation and submit for the “Add Time” for performing both sides. If unique...
TAILGATE PULL STRAP - 05/23/2008
... "TAILGATE PULL STRAP" PT@15838553-LIFTGATE PULL STRAP - GRP#16.346 I CHECKED "PART GRP-LBR OP GUIDE" , NO MATCH I CODED (CLOSEST OP) B5745 OUTER LIFTGATE ASSIST HANDLE IT REJECTED FOR: PB-PART NUMBER INCOMPATIBLE TO LABOR OP ANY SUGGESTIONS ???? ...
Forum - 04/26/2018
Customer purchased batteries are not covered through GM warranty, the exchange is handled through the parts department. You shouldn't have anything to do with a parts warranty battery. Per aricle 2.8.7 in P&P Customer Purchased an ACDelco Battery The...
Re: Labor op on Module - 11/30/2011
According to J&L one of the following labor ops should work for that part number. Part Group Labor Op 02.383 J1190 02.383 J4343 02.383 J4350 02.383 J4355 02.383 Z7050
Re: Taking a Poll - 04/12/2010
... (on average) do you code & submit daily? 10 or 15? 6. What do you think is the most difficult part of your job? Chasing paper! Tech times and notes, proper parts on job lines, documents like vis, program sheets attached, rental, frieght invoices,...
Forum - 03/04/2024
... to fail? If so the main labor op would be the one that failed causing the other to fail. The part that failed as consequential damage would be submitted as OLH, watch if there is any overlap on labor (did you have to remove one to get to the other?)...
Forum - 01/25/2024
Usually this is part of another repair for me, I have one today so we are submitting the repair the tech did which was the Reduction fluid tank replacement with OLH for the testing.
Forum - 05/19/2023
... them all paid by going to Global and authorizing and stating in the comment section "accurate gm part #". Today I had one for fuse (horn) that rejected for non gm # and it was an accurate gm #. ...
Forum - 03/16/2023
... come off easily enough. Even sometimes and I have had this happen a one time use part has caused it to reject as well. If they put that sort of stuff in their story ahead of time then you should be fine. But I agree with you it is hard to...
Forum - 03/13/2023
Yes I did mean "scrap" :P Thank you for the advise. I looked up what you mentioned but it only shows the "casual" part and i need a list of parts for each RO, so they know what to scrap. Doing it as i have seems to be the most effective for what i ne...
Paint Lops - 06/07/2023
... Silverado that was peeling and separating. On this vehicle the grille was painted to match. The part description also states that this is a paint to match kit. I am having a difficult time finding the time that it would take to paint it. Under the labor...
ECM replacement on a diesel - 08/15/2023
... is not covered if the emission coverage has expired. Mileage is 63446. Now had I used the part# and did the job aid I would not have seen the E1 line..... LABOR CODE: 4025390Coverage Code: Emission E, E2Note: Base time includes Programming...
Forum - 07/24/2023
If it is not part of the published operation it cannot be paid normally. It would have to be OLH and as such it would need to be compliant for timekeeping. NO punch = no pay This would be a good example of why I have never allowed my Chevy techs to stop...
Forum - 01/04/2024
The front page of the January edition of the Warranty News features the new process: Electronic Exchange Part Process. The print version of the January edition should be in your mailboxes this week!
Forum - 10/31/2023
Yes run the PET, with the reason that the part was ordered within the warranty period. If it applies a deductible you can override up to 500.00 or have GM approve it it is greater than that amount.
Forum - 04/29/2022
you're not crazy and you're not alone! i have the same issue when i have a claim that a part was not billed on RO. i have to go do an ADD CREDIT and it will not let me go the Global. when i call DBC, they direct me to submitting cliam through...
exhaust manifold bolts failure warranty coverage - 06/17/2022
... for the repair under powertrain based by claiming it under an exhaust manifold labor op,,,but the part number for the bolt may not match up or you get a WPC request for it,,,and when you return some bolts you get debited. plus when you look at...
Out of Warranty Rental - 06/13/2022
Has anyone ever submitted for payment of a rental due to part delayed for a customer pay repair. We have a customer that came in with a CAC case, SM submitted a PET and we got a zero GM participation on the emissions repair. Still in by time but...
Forum - 06/09/2022
... for a specific operation but I think you may come up short. If you want to post your VIN and part number we can do some more research for you. Odds are you will use the connector kit opcode and anything over the 0.5 will require OLH authorization....
Forum - 05/03/2022
Update... Okay so just got the estimate back. It's the interior of the rear door and then on the right side we are also having to do the interior part of the door frames (body side) on right front and rear doors of the vehicle.
Forum - 08/31/2022
... about ST operations is that you can't just add the time and roll with it. You need to show what part was road testing and diagnosis, etc. They want to see which punches are used for the actual repair. They don't do time studies like they used to so they...
Forum - 09/09/2022
I asked WSC and this is her reply Its a business unit of authorized repairers who are registered to recycle the airbags. If you were part of that business unit you would know. Also I believe it might be for Europe.
Old Labor Op Issue - 10/02/2019
We had a 2004 Silverado need a parts warranty repair for the mode door actuator. As you may know the dash has to come out for this replacement. We are instructed to use the labor time guide for a newer model because the lops are gone for a...
Heater Block Cord Recall - 01/29/2020
... N182206311. I know when it first came out we were to cut the cord or disconnect it. Now that the part is available (to the cold weather states only) it says to just tell the customer not to use it and not perform the disconnect unless the customer requested...
Forum - 02/17/2020
... that was installed. In this case the op code is 0512232. Submit the op code in Global as ZSET. part only. no labor. It will be a 0 amount but will add to build and customer will have warranty on the GM accessory....
Forum - 01/17/2020
We have had confusion here in the past on whether or not to include the price of the part when doing the PET. That is why I mentioned it. I don't doubt you did it correctly. Just wanted to mention that because I have seen confusion. Sounds like...
Forum - 04/01/2020
Original install date & part repl date?
Forum - 06/23/2020
I agree with Mary, identify your causal part, and use the Warranty Job aid to identify a close opcode.
What Would You Do - 07/20 - 06/23/2020
... that was just out of warranty. The dealer completed the PET, charged the appropriate customer participation expense and submitted the transaction as a policy adjustment. Approximately 2,000 miles later the customer brought the vehicle into a different...
Forum - 06/03/2020
On some Silverado the trans cooler is part of the AC condensor
What Would You Do - 05/20 - 04/29/2020
... the transaction with the labor operation for the battery, and the battery indicated as the causal part. The ECM was handled as consequential damage with the battery transaction.During submission the warranty administrator realized that the technician...
What Would You Do - 09/20 - 08/25/2020
... with the labor operation for the torque converter and selected the converter as the failed part.How should the additional parts and labor for the transmission reconditioning be claimed?...
Forum - 09/04/2020
Hi Kristen, That part I understand, I'm just wondering if there is something that states they must sign when the vehicle is picked up. I've not found where it states. But more along the lines as a dealer's policy and/or a state requirement.
3Cs when parts come in - 10/23/2020
There's been a few ROs recently where the customer has returned for an ordered part to be installed. In the technician notes for the repair, their "cause" is "see previous RO for diag." They do have good notes on the previous RO, which...
Forum - 10/26/2020
Hi stevejm! When submitting a warranty transaction for a battery replacement, the GM (long) part number must be used.
Forum - 01/22/2021
... at. By that time my GM is not happy with the repair order being open still. And for the most part, I don't have many claims that need to be changed. But I agree it would be easier if they were open, then you could go back to chan...
Repair Only or Closest To Labor op - 01/28/2021
... getting conflicting information.If we just do a repair to an item we use the labor op for that part. Now do we have to submit the time as base time for the amount of time it took up to the base time allowed and OLH if any extra time needed or does the...
Forum - 12/16/2020
... hour, because of the fact that their system is not techy enough to figure out that 2 of the same part numbers can be combined by revising a quantity! ...
Coding with multiple parts replaced - 12/17/2020
... These are in different areas. Now would that be 2 separate lines? Should it be one line with part not compatible or separate claims with repeat repair on the second line?Thanks, Carol...
Yes run the PET, with the reason that the part was ordered within the warranty period. If it applies a deductible you can override up to 500.00 or have GM approve it it is greater than that amount.
Forum - 04/29/2022
you're not crazy and you're not alone! i have the same issue when i have a claim that a part was not billed on RO. i have to go do an ADD CREDIT and it will not let me go the Global. when i call DBC, they direct me to submitting cliam through...
exhaust manifold bolts failure warranty coverage - 06/17/2022
... for the repair under powertrain based by claiming it under an exhaust manifold labor op,,,but the part number for the bolt may not match up or you get a WPC request for it,,,and when you return some bolts you get debited. plus when you look at...
Out of Warranty Rental - 06/13/2022
Has anyone ever submitted for payment of a rental due to part delayed for a customer pay repair. We have a customer that came in with a CAC case, SM submitted a PET and we got a zero GM participation on the emissions repair. Still in by time but...
Forum - 06/09/2022
... for a specific operation but I think you may come up short. If you want to post your VIN and part number we can do some more research for you. Odds are you will use the connector kit opcode and anything over the 0.5 will require OLH authorization....
Forum - 05/03/2022
Update... Okay so just got the estimate back. It's the interior of the rear door and then on the right side we are also having to do the interior part of the door frames (body side) on right front and rear doors of the vehicle.
Forum - 08/31/2022
... about ST operations is that you can't just add the time and roll with it. You need to show what part was road testing and diagnosis, etc. They want to see which punches are used for the actual repair. They don't do time studies like they used to so they...
Forum - 09/09/2022
I asked WSC and this is her reply Its a business unit of authorized repairers who are registered to recycle the airbags. If you were part of that business unit you would know. Also I believe it might be for Europe.
Old Labor Op Issue - 10/02/2019
We had a 2004 Silverado need a parts warranty repair for the mode door actuator. As you may know the dash has to come out for this replacement. We are instructed to use the labor time guide for a newer model because the lops are gone for a...
Heater Block Cord Recall - 01/29/2020
... N182206311. I know when it first came out we were to cut the cord or disconnect it. Now that the part is available (to the cold weather states only) it says to just tell the customer not to use it and not perform the disconnect unless the customer requested...
Forum - 02/17/2020
... that was installed. In this case the op code is 0512232. Submit the op code in Global as ZSET. part only. no labor. It will be a 0 amount but will add to build and customer will have warranty on the GM accessory....
Forum - 01/17/2020
We have had confusion here in the past on whether or not to include the price of the part when doing the PET. That is why I mentioned it. I don't doubt you did it correctly. Just wanted to mention that because I have seen confusion. Sounds like...
Forum - 04/01/2020
Original install date & part repl date?
Forum - 06/23/2020
I agree with Mary, identify your causal part, and use the Warranty Job aid to identify a close opcode.
What Would You Do - 07/20 - 06/23/2020
... that was just out of warranty. The dealer completed the PET, charged the appropriate customer participation expense and submitted the transaction as a policy adjustment. Approximately 2,000 miles later the customer brought the vehicle into a different...
Forum - 06/03/2020
On some Silverado the trans cooler is part of the AC condensor
What Would You Do - 05/20 - 04/29/2020
... the transaction with the labor operation for the battery, and the battery indicated as the causal part. The ECM was handled as consequential damage with the battery transaction.During submission the warranty administrator realized that the technician...
What Would You Do - 09/20 - 08/25/2020
... with the labor operation for the torque converter and selected the converter as the failed part.How should the additional parts and labor for the transmission reconditioning be claimed?...
Forum - 09/04/2020
Hi Kristen, That part I understand, I'm just wondering if there is something that states they must sign when the vehicle is picked up. I've not found where it states. But more along the lines as a dealer's policy and/or a state requirement.
3Cs when parts come in - 10/23/2020
There's been a few ROs recently where the customer has returned for an ordered part to be installed. In the technician notes for the repair, their "cause" is "see previous RO for diag." They do have good notes on the previous RO, which...
Forum - 10/26/2020
Hi stevejm! When submitting a warranty transaction for a battery replacement, the GM (long) part number must be used.
Forum - 01/22/2021
... at. By that time my GM is not happy with the repair order being open still. And for the most part, I don't have many claims that need to be changed. But I agree it would be easier if they were open, then you could go back to chan...
Repair Only or Closest To Labor op - 01/28/2021
... getting conflicting information.If we just do a repair to an item we use the labor op for that part. Now do we have to submit the time as base time for the amount of time it took up to the base time allowed and OLH if any extra time needed or does the...
Forum - 12/16/2020
... hour, because of the fact that their system is not techy enough to figure out that 2 of the same part numbers can be combined by revising a quantity! ...
Coding with multiple parts replaced - 12/17/2020
... These are in different areas. Now would that be 2 separate lines? Should it be one line with part not compatible or separate claims with repeat repair on the second line?Thanks, Carol...
Forum - 06/15/2021
1GYS4CKL5MR186782 N202310850 Airbag Indicator Light Intermittent. I tried to find an opcode using the part number but nothing shows. Parts replaced: 13530533 & 19300089 I appretiate you!
First free LOF reject - 08/19/2021
... it off, but I just find it extremely odd. Do you think it's an "oops" on GM's part by not entering that info when loading it into the system? Shrug.......
A212335470/Mispotioned Emergency Jack - 11/03/2021
The recall was updated on October 27th with the replacement jack part number. We still have not been able to get any yet, and we've had a handful of vehicles come in. Under the old recall, there was the labor operation to remove the old jack...
Forum - 01/19/2022
... and may not be considered acceptable. This information must be attached to the job card and be a part of the vehicle history file....
Forum - 01/12/2022
When you code and transmit claims to GM you don't send pricing information at all. You transmit labor times and part numbers. GM knows what your markup and labor rates are and they do the math on their end. That is also why your schedules have little...
Forum - 05/31/2019
... it's routine diagnosis. For example if the customer states a battery has to be jump started, part of strategy-based diagnosis is obviously connecting a battery charger to test the battery first. The action of performing the battery test is...
What labor op to use? - 04/17/2019
... controls the headlights to turn on at night. I cannot find a labor op for this and I don't have a part number since it wasn't replaced. Any ideas?Thanks, Carol...
What Would You Do - 05/19 - 04/22/2019
... half shaft to correct the condition. The labor time to replace the shaft was claimed with the part on the repair line. Prior to submission, the warranty administrator reviewed the hard copy of the job card and found that the technician had noted...
Forum - 04/03/2019
... limit must be routed for GM Authorization to the WSC for review with the invoice from the original part installation or purchase. This limit is in place for all dealers unless otherwise notified....
What Would You Do - 04/19 - 03/26/2019
... front seat cushion cover and pad replacement, was claimed with the cover charged out in the parts field. The transaction rejected with error 024: Service Agent is not allowed to submit transactions for labor code 7023350.The warranty administrator...
Forum - 03/01/2019
Hi warranty1! Take a look at Global Document ID 4861080: Emission Coverage Code table and/or the model year specific Emissions Warranty Part Lists found in the Warranty Administration Resource Center under the Vehicle Warranty Information tab.
consequential labor time claimed - 10/16/2019
... claimed for consequential damage using OLH can not exceed the base labor time of the component / part replaced, but I can not find anywhere if the time claimed in OLH should be the posted base time in LTG for the component OR...
Forum - 09/13/2019
... to 12 months only. Any replacement after 12 months is considered maintenance and is not covered as part of the New Vehicle Limited Warranty....
Forum - 10/01/2019
If you get parts from another dealer you can claim the expedite, absolutely. I thought expedites were a set percentage of the price of the part.
Forum - 10/31/2019
Most of the new catalog numbers have it in the battery identifier. It will usually have "AGM" in the designation. Just google the part number if all else fails.
Forum - 08/12/2019
I treat my same job card parts warranties as add lines, should have an explanation, management approvals, parts retention, timekeeping all per GM P&P. Make sure to submit with a copy of the invoice showing customer payment for the first installed...
Forum - 08/30/2019
I hadn't caught that. The Advisor wrote 'part warranty'. Looking like I will be giving him some bad news. Thank you
Forum - 05/11/2018
The service agent must handle the battery part warranty directly with the customer and the ACDelco Battery Distributor. Customer pay labor or internal, if the dealer so chooses.
Forum - 05/17/2018
... GM. His instructions are as follows. "You should submit each claim for a quantity of 1 (one) of part number 12378390 with a cost of $3.22. The system will automatically apply the appropriate parts mark-up to the $3.22 and process the claim. Note, you...
Forum - 12/19/2018
... it might help someone else. Enter the VIN in SI and proceed to the warranty job aid Put in the part number, in the text the company who handles the warranty claim for the "associated accessory" will be listed. Mine was LUND INTERNATIONAL. I sent them...
Forum - 12/21/2018
The part still needs to be charged out in the parts section, but the cost per unit needs to be changed since 1 whole gallon services 2 vehicles. I have tried to go to my parts department to get this straight within their system on not just this but other...
Labor Op Codes - 11/29/2018
... warranty administrator who had been doing this position for 30 years had normally done that part, the techinician would come up and tell her what the issue was and then she was look to see if it was covered or not and do all the billing time and whatnot. ...
DIRT REMOVAL to access - 02/08/2019
... When these trucks come in they are sometimes caked in dirt. Sometimes in order to access a part the tech must remove the dirt to get to the area to be worked on. The techs keep asking for OLH time on this. What do any of you who have this issue do...internal...
Parts Warranty - 09/26/2018
So I had to check into the policy to find out if a part that was replaced under powertrain warranty but now out of the powertrain warranty would still be covered as a parts warranty. Per GM policies and verifying thru Warranty Helpline yes it would be...
Forum - 10/18/2018
... to 12 months only; any replacement after 12 months is considered maintenance and is not covered as part of the New Vehicle Limited Warranty."...
1GYS4CKL5MR186782 N202310850 Airbag Indicator Light Intermittent. I tried to find an opcode using the part number but nothing shows. Parts replaced: 13530533 & 19300089 I appretiate you!
First free LOF reject - 08/19/2021
... it off, but I just find it extremely odd. Do you think it's an "oops" on GM's part by not entering that info when loading it into the system? Shrug.......
A212335470/Mispotioned Emergency Jack - 11/03/2021
The recall was updated on October 27th with the replacement jack part number. We still have not been able to get any yet, and we've had a handful of vehicles come in. Under the old recall, there was the labor operation to remove the old jack...
Forum - 01/19/2022
... and may not be considered acceptable. This information must be attached to the job card and be a part of the vehicle history file....
Forum - 01/12/2022
When you code and transmit claims to GM you don't send pricing information at all. You transmit labor times and part numbers. GM knows what your markup and labor rates are and they do the math on their end. That is also why your schedules have little...
Forum - 05/31/2019
... it's routine diagnosis. For example if the customer states a battery has to be jump started, part of strategy-based diagnosis is obviously connecting a battery charger to test the battery first. The action of performing the battery test is...
What labor op to use? - 04/17/2019
... controls the headlights to turn on at night. I cannot find a labor op for this and I don't have a part number since it wasn't replaced. Any ideas?Thanks, Carol...
What Would You Do - 05/19 - 04/22/2019
... half shaft to correct the condition. The labor time to replace the shaft was claimed with the part on the repair line. Prior to submission, the warranty administrator reviewed the hard copy of the job card and found that the technician had noted...
Forum - 04/03/2019
... limit must be routed for GM Authorization to the WSC for review with the invoice from the original part installation or purchase. This limit is in place for all dealers unless otherwise notified....
What Would You Do - 04/19 - 03/26/2019
... front seat cushion cover and pad replacement, was claimed with the cover charged out in the parts field. The transaction rejected with error 024: Service Agent is not allowed to submit transactions for labor code 7023350.The warranty administrator...
Forum - 03/01/2019
Hi warranty1! Take a look at Global Document ID 4861080: Emission Coverage Code table and/or the model year specific Emissions Warranty Part Lists found in the Warranty Administration Resource Center under the Vehicle Warranty Information tab.
consequential labor time claimed - 10/16/2019
... claimed for consequential damage using OLH can not exceed the base labor time of the component / part replaced, but I can not find anywhere if the time claimed in OLH should be the posted base time in LTG for the component OR...
Forum - 09/13/2019
... to 12 months only. Any replacement after 12 months is considered maintenance and is not covered as part of the New Vehicle Limited Warranty....
Forum - 10/01/2019
If you get parts from another dealer you can claim the expedite, absolutely. I thought expedites were a set percentage of the price of the part.
Forum - 10/31/2019
Most of the new catalog numbers have it in the battery identifier. It will usually have "AGM" in the designation. Just google the part number if all else fails.
Forum - 08/12/2019
I treat my same job card parts warranties as add lines, should have an explanation, management approvals, parts retention, timekeeping all per GM P&P. Make sure to submit with a copy of the invoice showing customer payment for the first installed...
Forum - 08/30/2019
I hadn't caught that. The Advisor wrote 'part warranty'. Looking like I will be giving him some bad news. Thank you
Forum - 05/11/2018
The service agent must handle the battery part warranty directly with the customer and the ACDelco Battery Distributor. Customer pay labor or internal, if the dealer so chooses.
Forum - 05/17/2018
... GM. His instructions are as follows. "You should submit each claim for a quantity of 1 (one) of part number 12378390 with a cost of $3.22. The system will automatically apply the appropriate parts mark-up to the $3.22 and process the claim. Note, you...
Forum - 12/19/2018
... it might help someone else. Enter the VIN in SI and proceed to the warranty job aid Put in the part number, in the text the company who handles the warranty claim for the "associated accessory" will be listed. Mine was LUND INTERNATIONAL. I sent them...
Forum - 12/21/2018
The part still needs to be charged out in the parts section, but the cost per unit needs to be changed since 1 whole gallon services 2 vehicles. I have tried to go to my parts department to get this straight within their system on not just this but other...
Labor Op Codes - 11/29/2018
... warranty administrator who had been doing this position for 30 years had normally done that part, the techinician would come up and tell her what the issue was and then she was look to see if it was covered or not and do all the billing time and whatnot. ...
DIRT REMOVAL to access - 02/08/2019
... When these trucks come in they are sometimes caked in dirt. Sometimes in order to access a part the tech must remove the dirt to get to the area to be worked on. The techs keep asking for OLH time on this. What do any of you who have this issue do...internal...
Parts Warranty - 09/26/2018
So I had to check into the policy to find out if a part that was replaced under powertrain warranty but now out of the powertrain warranty would still be covered as a parts warranty. Per GM policies and verifying thru Warranty Helpline yes it would be...
Forum - 10/18/2018
... to 12 months only; any replacement after 12 months is considered maintenance and is not covered as part of the New Vehicle Limited Warranty."...
Policy Calculator After the Fact Claim Help!!!! - 11/23/2018
... I'm thinking with it being a Policy Decision I will need to get with the technician because a part has to have failed in order for it to be Policy. Right? The repair is out of warranty so we wouldn't be able to submit as Customer Enthusi...
Re: Trans Output Shaft Seal - Labor op??? - 04/13/2010
NEITHER LO F1440 OR F1441 COME UP UNDER VIN#1GBJC39K47E513965 THE PART LISTS IN EPIC AS: A/TRANS SERV SEAL KIT
Emissions Warranty - 04/16/2010
... anything specific yet. Meaninig, what are the paramaters for each one? How do you know when the part is covered under which one? Thanks! ...
Re: GWM - 06/01/2010
I had 2 part return requests in mid April... and they are STILL pending inspection.... why do we have to hurry up & send them & then they can sit on them & not clear them out of my request status page? Weird. Does anyone know if WPC has a deadline THEY...
Re: Chrome Wheel Supplier questions - 05/04/2010
[quote] Mark: No markup is allowed on any warranty sublets as far as I know. [/quote] That is exactly what I told my parts manager, but he claims Keystone is a part supplier, not a sublet. I would like to find something in writing to show him that...
Re: Bypassing GMPP on the old system was AG auth how is it done these days ? - 03/18/2010
THIS CAME FROM OUR DVM As much as I don't agree, as long as the part was ordered (and obviouslydiagnosed) while veh was in warranty, submit as regular warranty. Thesystem will kick it because out of warranty and you need to Hroute to me
Re: CLAIMING BRAKE PADS LIFETIME WARRANTY ON GLOBAL WARRANTY CLAIM - 03/05/2010
FILE AS ZPTI AND ANY PART OVER 12/12 NEEDS AN "A" .
Re: PRE-GWM RENTAL REJECT RESUBMISSION ??? - 03/11/2010
With the switch to Global the Rental, shuttle etc is part of the repair line. We have set up misc. codes that the advisor adds to the repair line, with the amt. so I know to submit it. Sometimes if they remember they note it on the hard copy too.
Re: Does any know if you can perform goodwill an emission 1 covered componet, replaced fuel tank on Trailblazer - 02/23/2010
... Ext. and vis shows this as a regular trailblazer. Vin is within breaks but I not sure if it's part of Sp. [/quote] Did you look in Global Warranty Investigate Vehicle History? It would show the special policy in the "Applicable Warranties" area along...
Re: More Global Warranty questions - 02/03/2010
... time for claims to be processed the next day. It sounds like you have to set up your accounting part of your system to accept the accounts receivable they are trying to submit to your open account. Talk to your in-house IT person?...
Re: LIFT KIT R AND R TO REPAIR VEHICLE - 03/02/2010
Same here....We charge the customer for any labor incurred to R&R anything that interfers in a repair or recall. If the a/m part was causal, it's now customer pay all the way.
Re: Excessive rental - 12/15/2009
We have only had three claims in 2 years that had any rental over 3 days. All three were part delays, so we supported the claims with spac case numbers & freight receipt bills, then hrouted the claims. Other than that, we tend to use the shuttle feature...
Re: Parts Missing From LPO Add-on DVD headrests - 11/18/2009
... the kit it was missing a relay that we ordered from ADW, so I really just have to claim for the part, since the labor would be included in the kit Thanks...
Re: DID EVERYONE SEE ???? NEW PRICING - 12/03/2009
Where did you see battery pricing our parts department can't find pricing for part #88864523. Jim
Re: Call to DBC - 08/03/2009
As part of your Warranty Administration Program membership you are able to utilize our Warranty Assistance Hotline. If you have a specific question regarding a rejected claim please feel free to download and print the Warranty Assistance Hotline PDF form....
Re: MASTER CYLINDER REPLACEMENT - 08/10/2009
Yes, usually it takes less time. I expect that H0700 is for a brake bleed that doesn't involve a part replacement? I'll have to remind myself to ask my AVM when next he visits.
Re: Body Side Molding replace - 08/26/2009
His reason for not paying? Part amount beyond authorizers limit. But, what is the limit? He doesn't know, or if he does, he won't say. My former AVM would help with almost any problem. I'm on my own with this one....
Re: Global Warranty - 08/12/2009
You must be part of a "test group". !! I've forgotten more than I learned when all this began. I'll have to go through the courses again. The J & L tips are handy, but I need to get that "hands-on" experience.
Re: LABOR OP FOR: 3RD ROW LEFT HAND SEAT LATCH ?? - 06/16/2009
Did you verify coverage before the repair? Depending on what the actual part is, if it isn't a safety concern and a cosmetic concern, it may not be covered. I'd call GMPP and talk to a human being and see where you get.
Re: ANYONE WITH WARRANTY WIZZARD - 03/10/2009
Looked up part group 6.760. Only opcodes that are in that group that go with the part are: Plate, Instrument Panel Trim - Left - R&R Or Replace OPERATION NUMBER: C2321 LABOR TIME: 0.3 or Instrument Panel Insulator Panel Replacement - Left Side...
Same RO, 2 (or more) repair attempts - 03/04/2009
... did not fix the concern) and they will assign it to a different tech who ends up replacing a part. What is the correct procedure on these? My thoughts are that these ROs should be closed IMMEDIATELY after the vehicle leaves. Then another RO should...
OUTPUT CARRIER LABOR OP NEEDED - 03/04/2009
2007 EXPRESS CARGO VAN - 1GCHG35U871169991 REPLACED PT#24212052 I CODED AS K7324 6.0 .... IT REJECTED - IVE CHECKED PART TO LABOR -- I AM UNABLE TO SEE WHAT I AM MISSING
Re: SATURN PT#15859578-BLOCK - 03/10/2009
SATURN HAS DIFFERENT PART NUMBERS.RAN INTO THIS WAHILE BACK. WILL HAVE TO PUT IN NET AND MAKE SURE YOUR MARKUP IS CORRECT.
Re: OUTPUT CARRIER LABOR OP NEEDED - 03/10/2009
... UNDER 4L80E ... SEE NOTHING FOR (OUTPUT ASM-OUTPUT (4 PINION W/RELUCTOR) - ALSO I HAVE COMPARED PART GRP TO LABOR OP "EITHER LINKS BACK TO THE 4L60 OR DOESNT APPLY" -- IM SOOOOOOOOOOOOOO CONFUSED "ANY FURTHUR ASSISTANCE APPRECIATED"...
Re: TRANS REPLACEMENT - 03/12/2009
... I am having a brain fart. [/quote] I found the coverage on the PCC page it is 36months/100k miles part and labor coverage. You can get there under service workbench *gm powertrain information center. ...
... I'm thinking with it being a Policy Decision I will need to get with the technician because a part has to have failed in order for it to be Policy. Right? The repair is out of warranty so we wouldn't be able to submit as Customer Enthusi...
Re: Trans Output Shaft Seal - Labor op??? - 04/13/2010
NEITHER LO F1440 OR F1441 COME UP UNDER VIN#1GBJC39K47E513965 THE PART LISTS IN EPIC AS: A/TRANS SERV SEAL KIT
Emissions Warranty - 04/16/2010
... anything specific yet. Meaninig, what are the paramaters for each one? How do you know when the part is covered under which one? Thanks! ...
Re: GWM - 06/01/2010
I had 2 part return requests in mid April... and they are STILL pending inspection.... why do we have to hurry up & send them & then they can sit on them & not clear them out of my request status page? Weird. Does anyone know if WPC has a deadline THEY...
Re: Chrome Wheel Supplier questions - 05/04/2010
[quote] Mark: No markup is allowed on any warranty sublets as far as I know. [/quote] That is exactly what I told my parts manager, but he claims Keystone is a part supplier, not a sublet. I would like to find something in writing to show him that...
Re: Bypassing GMPP on the old system was AG auth how is it done these days ? - 03/18/2010
THIS CAME FROM OUR DVM As much as I don't agree, as long as the part was ordered (and obviouslydiagnosed) while veh was in warranty, submit as regular warranty. Thesystem will kick it because out of warranty and you need to Hroute to me
Re: CLAIMING BRAKE PADS LIFETIME WARRANTY ON GLOBAL WARRANTY CLAIM - 03/05/2010
FILE AS ZPTI AND ANY PART OVER 12/12 NEEDS AN "A" .
Re: PRE-GWM RENTAL REJECT RESUBMISSION ??? - 03/11/2010
With the switch to Global the Rental, shuttle etc is part of the repair line. We have set up misc. codes that the advisor adds to the repair line, with the amt. so I know to submit it. Sometimes if they remember they note it on the hard copy too.
Re: Does any know if you can perform goodwill an emission 1 covered componet, replaced fuel tank on Trailblazer - 02/23/2010
... Ext. and vis shows this as a regular trailblazer. Vin is within breaks but I not sure if it's part of Sp. [/quote] Did you look in Global Warranty Investigate Vehicle History? It would show the special policy in the "Applicable Warranties" area along...
Re: More Global Warranty questions - 02/03/2010
... time for claims to be processed the next day. It sounds like you have to set up your accounting part of your system to accept the accounts receivable they are trying to submit to your open account. Talk to your in-house IT person?...
Re: LIFT KIT R AND R TO REPAIR VEHICLE - 03/02/2010
Same here....We charge the customer for any labor incurred to R&R anything that interfers in a repair or recall. If the a/m part was causal, it's now customer pay all the way.
Re: Excessive rental - 12/15/2009
We have only had three claims in 2 years that had any rental over 3 days. All three were part delays, so we supported the claims with spac case numbers & freight receipt bills, then hrouted the claims. Other than that, we tend to use the shuttle feature...
Re: Parts Missing From LPO Add-on DVD headrests - 11/18/2009
... the kit it was missing a relay that we ordered from ADW, so I really just have to claim for the part, since the labor would be included in the kit Thanks...
Re: DID EVERYONE SEE ???? NEW PRICING - 12/03/2009
Where did you see battery pricing our parts department can't find pricing for part #88864523. Jim
Re: Call to DBC - 08/03/2009
As part of your Warranty Administration Program membership you are able to utilize our Warranty Assistance Hotline. If you have a specific question regarding a rejected claim please feel free to download and print the Warranty Assistance Hotline PDF form....
Re: MASTER CYLINDER REPLACEMENT - 08/10/2009
Yes, usually it takes less time. I expect that H0700 is for a brake bleed that doesn't involve a part replacement? I'll have to remind myself to ask my AVM when next he visits.
Re: Body Side Molding replace - 08/26/2009
His reason for not paying? Part amount beyond authorizers limit. But, what is the limit? He doesn't know, or if he does, he won't say. My former AVM would help with almost any problem. I'm on my own with this one....
Re: Global Warranty - 08/12/2009
You must be part of a "test group". !! I've forgotten more than I learned when all this began. I'll have to go through the courses again. The J & L tips are handy, but I need to get that "hands-on" experience.
Re: LABOR OP FOR: 3RD ROW LEFT HAND SEAT LATCH ?? - 06/16/2009
Did you verify coverage before the repair? Depending on what the actual part is, if it isn't a safety concern and a cosmetic concern, it may not be covered. I'd call GMPP and talk to a human being and see where you get.
Re: ANYONE WITH WARRANTY WIZZARD - 03/10/2009
Looked up part group 6.760. Only opcodes that are in that group that go with the part are: Plate, Instrument Panel Trim - Left - R&R Or Replace OPERATION NUMBER: C2321 LABOR TIME: 0.3 or Instrument Panel Insulator Panel Replacement - Left Side...
Same RO, 2 (or more) repair attempts - 03/04/2009
... did not fix the concern) and they will assign it to a different tech who ends up replacing a part. What is the correct procedure on these? My thoughts are that these ROs should be closed IMMEDIATELY after the vehicle leaves. Then another RO should...
OUTPUT CARRIER LABOR OP NEEDED - 03/04/2009
2007 EXPRESS CARGO VAN - 1GCHG35U871169991 REPLACED PT#24212052 I CODED AS K7324 6.0 .... IT REJECTED - IVE CHECKED PART TO LABOR -- I AM UNABLE TO SEE WHAT I AM MISSING
Re: SATURN PT#15859578-BLOCK - 03/10/2009
SATURN HAS DIFFERENT PART NUMBERS.RAN INTO THIS WAHILE BACK. WILL HAVE TO PUT IN NET AND MAKE SURE YOUR MARKUP IS CORRECT.
Re: OUTPUT CARRIER LABOR OP NEEDED - 03/10/2009
... UNDER 4L80E ... SEE NOTHING FOR (OUTPUT ASM-OUTPUT (4 PINION W/RELUCTOR) - ALSO I HAVE COMPARED PART GRP TO LABOR OP "EITHER LINKS BACK TO THE 4L60 OR DOESNT APPLY" -- IM SOOOOOOOOOOOOOO CONFUSED "ANY FURTHUR ASSISTANCE APPRECIATED"...
Re: TRANS REPLACEMENT - 03/12/2009
... I am having a brain fart. [/quote] I found the coverage on the PCC page it is 36months/100k miles part and labor coverage. You can get there under service workbench *gm powertrain information center. ...
Re: HAS THIS HAPPENED TO ANYONE ELSE? - 02/20/2009
There are a few recalls where it's a simple fix and they have sent the part and repair instructions to the customer, but do give an allowance that if the customer does not want to put it in, dealership can install and claim. For an example see recall#...
Re: Replaced starter - 02/24/2009
It's obviously a "B" Auth, as you have already made a claim that paid. I guess if this doesn't pay as a part warranty, then "H" route with explanation. Doesn't seem like any parts restrictions or bulletins applying........
Re: #07187C: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function - - 04/21/2009
I've had local independents try this here. My answer is simple, I'll order the part, they pay for it and install it but there is no warranty. My locals think they are smarter and better than us and they know more than GM does (NOT GOING THERE RIGHT...
Re: Recall Policies & Procedures question - 05/20/2009
... do several different recalls. They want US to put the claim in (like we did it) and give them the parts. I don't feel comfortable with doing it this way, as it opens the dealership up for legal problems. For instance, if the aftermarket shop installed...
correct labor op - 05/20/2009
HELP! I cannot seem to find the correct labor op for an 2008 Hummer H2 steering wheel position sensor. I have checked SI, J&L's part group to labor op section & the DBC. HELP!
BACK SLIDING DOOR GLASS SEAL PT#25781996 - 05/26/2009
UNABLE TO LOCATE OP CODE - PART GROUP 16.470 NOT LISTED 2007 SILVERADO CK10543 BACK SLIDING DOOR GLASS WEATHERSTRIP
Re: BACK SLIDING DOOR GLASS SEAL PT#25781996 - 05/26/2009
[quote] Rhonda: UNABLE TO LOCATE OP CODE - PART GROUP 16.470 NOT LISTED [/quote] You did not state the year and make of vehicle. That would help in assisting you in finding a labor op.
RO Documentation - 09/19/2007
... the technician types their own cause and correction into the computer. They must not state that a part was defective, faulty or bad. They have to give a reason why it failed. They know that if not enough information is entered, they will not get paid...
Forum - 09/19/2007
I don't for sure about anything in P & P. I would pick one side and make sure that the failed part is for the same side as the LOP and then H-route the OLH. If you have authorization for authorization code E and P you will need to apply these auth codes...
Water leaks - 09/24/2007
I only use B5410 when the leak is a body seam. I use the labor op for the offending or damaged part or area, eg: windshield seal, or door seal, etc. It never pays enough, but when H routed with comments describing the leak, never fails to pay. Brian
rejected claim LD, - 10/22/2007
I was rejected for Labor Op J0259, as a B as well because I had J4100 on the same R/O. I have a NPF for intake manifold possible leak. Dye was installed, and is the only part. asked for .3 labor. Brian
Accelerator Position Sensor - 12/04/2007
Could you please provide more information? Type of vehicle/model year & part number. Thanks. Kristen
Re: COMPLAINT & FAIL CODES - 04/09/2008
I get a lot of inop, and bad also. I tell the techs that parts replacements do not pay diag. and with out accurate failure description they are risking future debits. At which time they will be responsible for the part. This normally gets a better response...
LIFTGATE WIRING HARNESS ASSEMBLY - 02/19/2008
... GP#2.480 (LIFTGATE WIRING HARNESS ASSY)..... HAVE CHECKED UNDER: HARNESS, LIFTGATE - HAVE CHECKED PART TO GROUP LABOR GUIDE --- DOES ANYONE KNOW WHAT ELSE I CAN LOOK UNDER FOR THE PROPER LABOR OP ????...
BLOCK - UNABLE TO LOCATE OP - 03/03/2008
2005 CADILLAC SRX -- VIN #1GYEE63A750110284 REPLACED PT#15870408-BLOCK, HAVE CHECKED EPIC FOR ACTUAL NAME, CHECKED PART GROUP GUIDE... UNABLE TO LOCATE OP CODE
Re: 50/50 SPLIT - 01/31/2008
Yes, use the original labor op. The time would be 50% of the original, or sometimes when it won't compute, I put the labor dollars in manually. (same with the part price) I try to end up with the 50% amount in the final total to be submitted.
Re: Get them to document - 12/27/2007
... why it is vital for documentation to be completed. However, getting the technicians to do their part can be challenging. My experience if they "write a book" then that only helps the information given for both the technician and warranty claims dept....
Re: administrative allowances - 01/16/2008
Sherry, That part we were able to do. The booker went in and added the labor op "ADMIN" and the .2 time, but when I pull it up in PMT and hit FT to file and tansmit, that is when it comes up and tells me thatthe labor op is incorrst and that it has to...
Re: goodwill Special Policy - 01/17/2008
... amount that represents the amount allowed for excahnge in other words the freight..right.Well, the parts department tells me they are no longer overnighting the part sooo does this mean that we will not charge freight???? Then the parts dept. said that...
CAN SOME ONE HELP WITH LABOR OP - 06/04/2008
My tech replaced part no. 10322831 in a 06 buick rendezvous. It is a switch for the liftgate. I can not find the labor op for it in the 06 ltg. Thanks for any help.
08 Buick Lucerne -Looking for a labor operation - 07/02/2008
... rear door trim assembly since he had to R&R the panel, but I am one that thinks if the car has the part(failure) there should be a labor op for it in case it fails. Please let me know what you find, I have to be overlooking something....
PLASTIC GRILLE LATCH - LABOR OP ?? (GMC ACADIA) - 07/28/2008
I HAVE A 2007 GMC ACADIA -- VIN#1GKEV237X7J165851 CAME IN FOR: LEFT REAR COMPARTMENT DOES NOT SHUT, FOUND PLASTIC GRILLE LATCH "BENT" AT LATCH AREA. REPLACED PT#15805472-GRILLE .... I HAVE TRIED: C4003 B7350 - STILL REJECTS PART# INCOMPATIBLE ..... S...
Re: PROP SHAFT FRT SLIP YOKE OIL SEAL (LABOR OP ????) - 08/12/2008
Had parts dept bring up a picture of this part number.this is rear seal in ext housing.K6360 should be right lbrop. would call DBC,most likely a system issue.hope this helps.
Bulletin #02-06-04-037D for Restricted/Blocked Evap Vent Path Code - 07/21/2008
... to replace the EVAP canister vent valve assembly with the new design. The bulletin gives part numbers and prices for the solenoid kit, clamps, hose, and straps. My parts guy says that it does not give enough money to cover the cost + 40% on the clamps,...
Re: Bulletin #02-06-04-037D for Restricted/Blocked Evap Vent Path Code - 07/21/2008
I can understand your concern about the price pricing, as well as your parts manager. The material allowance on the bulletin is the amount available to charge, (cost + 40%). for the vent valve, the assumption is made the price will vary due to the vehicle...
There are a few recalls where it's a simple fix and they have sent the part and repair instructions to the customer, but do give an allowance that if the customer does not want to put it in, dealership can install and claim. For an example see recall#...
Re: Replaced starter - 02/24/2009
It's obviously a "B" Auth, as you have already made a claim that paid. I guess if this doesn't pay as a part warranty, then "H" route with explanation. Doesn't seem like any parts restrictions or bulletins applying........
Re: #07187C: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function - - 04/21/2009
I've had local independents try this here. My answer is simple, I'll order the part, they pay for it and install it but there is no warranty. My locals think they are smarter and better than us and they know more than GM does (NOT GOING THERE RIGHT...
Re: Recall Policies & Procedures question - 05/20/2009
... do several different recalls. They want US to put the claim in (like we did it) and give them the parts. I don't feel comfortable with doing it this way, as it opens the dealership up for legal problems. For instance, if the aftermarket shop installed...
correct labor op - 05/20/2009
HELP! I cannot seem to find the correct labor op for an 2008 Hummer H2 steering wheel position sensor. I have checked SI, J&L's part group to labor op section & the DBC. HELP!
BACK SLIDING DOOR GLASS SEAL PT#25781996 - 05/26/2009
UNABLE TO LOCATE OP CODE - PART GROUP 16.470 NOT LISTED 2007 SILVERADO CK10543 BACK SLIDING DOOR GLASS WEATHERSTRIP
Re: BACK SLIDING DOOR GLASS SEAL PT#25781996 - 05/26/2009
[quote] Rhonda: UNABLE TO LOCATE OP CODE - PART GROUP 16.470 NOT LISTED [/quote] You did not state the year and make of vehicle. That would help in assisting you in finding a labor op.
RO Documentation - 09/19/2007
... the technician types their own cause and correction into the computer. They must not state that a part was defective, faulty or bad. They have to give a reason why it failed. They know that if not enough information is entered, they will not get paid...
Forum - 09/19/2007
I don't for sure about anything in P & P. I would pick one side and make sure that the failed part is for the same side as the LOP and then H-route the OLH. If you have authorization for authorization code E and P you will need to apply these auth codes...
Water leaks - 09/24/2007
I only use B5410 when the leak is a body seam. I use the labor op for the offending or damaged part or area, eg: windshield seal, or door seal, etc. It never pays enough, but when H routed with comments describing the leak, never fails to pay. Brian
rejected claim LD, - 10/22/2007
I was rejected for Labor Op J0259, as a B as well because I had J4100 on the same R/O. I have a NPF for intake manifold possible leak. Dye was installed, and is the only part. asked for .3 labor. Brian
Accelerator Position Sensor - 12/04/2007
Could you please provide more information? Type of vehicle/model year & part number. Thanks. Kristen
Re: COMPLAINT & FAIL CODES - 04/09/2008
I get a lot of inop, and bad also. I tell the techs that parts replacements do not pay diag. and with out accurate failure description they are risking future debits. At which time they will be responsible for the part. This normally gets a better response...
LIFTGATE WIRING HARNESS ASSEMBLY - 02/19/2008
... GP#2.480 (LIFTGATE WIRING HARNESS ASSY)..... HAVE CHECKED UNDER: HARNESS, LIFTGATE - HAVE CHECKED PART TO GROUP LABOR GUIDE --- DOES ANYONE KNOW WHAT ELSE I CAN LOOK UNDER FOR THE PROPER LABOR OP ????...
BLOCK - UNABLE TO LOCATE OP - 03/03/2008
2005 CADILLAC SRX -- VIN #1GYEE63A750110284 REPLACED PT#15870408-BLOCK, HAVE CHECKED EPIC FOR ACTUAL NAME, CHECKED PART GROUP GUIDE... UNABLE TO LOCATE OP CODE
Re: 50/50 SPLIT - 01/31/2008
Yes, use the original labor op. The time would be 50% of the original, or sometimes when it won't compute, I put the labor dollars in manually. (same with the part price) I try to end up with the 50% amount in the final total to be submitted.
Re: Get them to document - 12/27/2007
... why it is vital for documentation to be completed. However, getting the technicians to do their part can be challenging. My experience if they "write a book" then that only helps the information given for both the technician and warranty claims dept....
Re: administrative allowances - 01/16/2008
Sherry, That part we were able to do. The booker went in and added the labor op "ADMIN" and the .2 time, but when I pull it up in PMT and hit FT to file and tansmit, that is when it comes up and tells me thatthe labor op is incorrst and that it has to...
Re: goodwill Special Policy - 01/17/2008
... amount that represents the amount allowed for excahnge in other words the freight..right.Well, the parts department tells me they are no longer overnighting the part sooo does this mean that we will not charge freight???? Then the parts dept. said that...
CAN SOME ONE HELP WITH LABOR OP - 06/04/2008
My tech replaced part no. 10322831 in a 06 buick rendezvous. It is a switch for the liftgate. I can not find the labor op for it in the 06 ltg. Thanks for any help.
08 Buick Lucerne -Looking for a labor operation - 07/02/2008
... rear door trim assembly since he had to R&R the panel, but I am one that thinks if the car has the part(failure) there should be a labor op for it in case it fails. Please let me know what you find, I have to be overlooking something....
PLASTIC GRILLE LATCH - LABOR OP ?? (GMC ACADIA) - 07/28/2008
I HAVE A 2007 GMC ACADIA -- VIN#1GKEV237X7J165851 CAME IN FOR: LEFT REAR COMPARTMENT DOES NOT SHUT, FOUND PLASTIC GRILLE LATCH "BENT" AT LATCH AREA. REPLACED PT#15805472-GRILLE .... I HAVE TRIED: C4003 B7350 - STILL REJECTS PART# INCOMPATIBLE ..... S...
Re: PROP SHAFT FRT SLIP YOKE OIL SEAL (LABOR OP ????) - 08/12/2008
Had parts dept bring up a picture of this part number.this is rear seal in ext housing.K6360 should be right lbrop. would call DBC,most likely a system issue.hope this helps.
Bulletin #02-06-04-037D for Restricted/Blocked Evap Vent Path Code - 07/21/2008
... to replace the EVAP canister vent valve assembly with the new design. The bulletin gives part numbers and prices for the solenoid kit, clamps, hose, and straps. My parts guy says that it does not give enough money to cover the cost + 40% on the clamps,...
Re: Bulletin #02-06-04-037D for Restricted/Blocked Evap Vent Path Code - 07/21/2008
I can understand your concern about the price pricing, as well as your parts manager. The material allowance on the bulletin is the amount available to charge, (cost + 40%). for the vent valve, the assumption is made the price will vary due to the vehicle...
Re: GMPP AND TAXES - 10/09/2008
[quote] Christalyn: I am under the impression that if you tax the parts on gmpp and then tax the deductible, you are double taxing the deduct. portion. [/quote] Ok I sort of have a answer to my own question. I guess the tax on the deduct. is a use...
Re: GLOBAL WARRANTY - 08/21/2008
... to see? [/quote] I beleive they are the labor op frequency, authorization reports, labor reports, part reports, technical reports (not sure what that means), basically reports that the DVM comes to you with. Pretty much you will know what is on any...
Re: HUMMER LABOR OP - 10/30/2008
K6562: Control Solenoid Valve and Transmission Control Module Assembly Replacement Based on part description from EPIC (Transmission Control Module) this appears to be a "closest too" operation. Op selected from the 2008 H2 LTG - 6L50E/6L80E/6L90E ...
Electric Body Contact question - 01/07/2009
... harness on left side corroded. How would you put this in? Split into two lines, one with 1 part, other with 2 parts, or all on one line with a good story? Don't want to pyramid, and can't remember the correct way to submit this. ARGH. Thanks fo...
Re: Engine Warranty Question - 01/15/2009
[quote] Mark: Is the customer paying for any of the repair-deductible or labor or anything? Is this a parts warranty to start with? All changes the coverage. [/quote] Yes, the customer will be paying a $100 deductible, and is NOT part warranty. Original...
Re: WPC CREDITS - 11/17/2008
[quote] GMNL01078: Salinas, along with what Brat said. You can also claim adm allowance. If you are sending a part back you can claim .3 and if you are sending only paperwork back you can claim .2. Along with any cores that go with the parts. [/quote] You...
Re: Tire Warranty on On A Roll Tires - 12/02/2008
... a pro-rated basis, by the tire manufacturer. Review the tire manufacturer's booklet (included as part of the glove box material)." ...
Re: Pre-Authorization Requests for Transmission/Engine/Tires etc - 11/30/2011
... and make sure it gets to them for authorization. For the PQC ones you are basically just getting part of the work out of the way before you call them, when they pull it up it saves them having to ask you all that information while on the phone....
NAVIGATION DISC - 11/18/2011
... HERE, BUT I HAVE A CLAIM FOR A NAVIGATION DISC REPLACEMENT, THAT REJECTS BECAUSE OF AN INVALID PART NUMBER. ARE WE ALLOWED TO CLAIM A NAV. DISC? LOL, I'VE TOTALLY DRAWN A BLANK ON THIS ONE! THANKS ...
Re: SPECIAL COVERAGE #10054 - 09/07/2011
I just got my first one where we have to cut the customer a check...I figured the 50% on warranty labor time, warranty part cost AND tax the customer paid. Put it all in net and paid right away.
Re: OBTAIN KEY CODE / CUT KEY - 09/28/2011
Looking up the key code & cutting the key is part of the repair when replacing an ignition cylinder. They can only charge out the cost of the key itself. Why do they think they get labor time for this? If it is just a key replacement, you STILL can...
Powertrain Coverage for Bulletin Labor Op - 10/06/2011
... the Powertrain Coverage and they said no it is strictly bumper to bumper only. This is obviously part of the powertrain, and I was wondering if there is any other labor op I can use to get it paid for under the powertrain warranty? Seems like GM is...
Re: EMRP 48/36 MG ENHANCED ?????? - 08/03/2011
... Mechanical Repair Program, known as eMRP, offers you extensive mechanical coverage. If a part breaks, even if it results from wear and tear, and it's not on the very short list of excluded items, then it's covered. eMRP also includes roadside assistance...
Re: lifetime gm parts - 07/21/2011
[quote] conny: YOU USED THE REGULAR WARRANTY YOU NEED TO USE ZPTI FOR PARTS WARRANTY...AND LIST THE JOB CARD NUMBER, DATE AND MILEAGE THE PART WAS INSTALLED.. [/quote] And, if it is over 10 years old, don't forget to mark the VIN not on file box. Sometimes...
Re: Goodwill for radio - 07/21/2011
When you are goodwilling a radio or any exchange component the decision should be made before the part is ordered and the parts dept. tells the ESC that it is a goodwill and then the ESC will ship the unit as an exchange. At this point since it's done...
Re: Recall 10282/PCM - 07/05/2011
The customers copy is correct since you actually did replace the PCM even though you didn't need to. I'd get with the service manager and internal the time and part I guess...?
Re: windshield replacement - 04/18/2011
Quick question..... what do your dealerships do with the glass from the windshields after the warranty part can be scrapped? Do you recycle? Do you pitch in the dumpster? Just curious.
Flywheel Housing Seal opcode - 03/16/2011
... (which pays 6.9 total) is the correct way to code this. He has actual clock time of 22.6 hours, part of it was extended diagnosis to locate the leak. This repair will be covered under the Diesel Engine warranty with a $100 deductible, so I want to...
Re: Flywheel Housing Seal opcode - 03/16/2011
[quote] conny: I WOULD USE THE ENGINE LABOR OP IF ITS THE ENGINE SEALS BEING REPLACED..USE THE LABOR OP FOR THE FAILED PART..HOPE THIS HELPS [/quote] Thanks. That is what I think as well, but I don't understand how the instructions include removing...
NAV DISC - 03/23/2011
WE REPLACED A NAV DISC FOR A CUSTOMER.BUT WHEN I RUN R0761 AND PART NUMBER 20945286 SAYS MATERIAL NOT FOUND.IS THERE SOMETHING IM MISSING? INFO PLEASE
Re: WIRING REPAIR LABOR OP/REQUIREMENT CHANGE - 09/21/2010
... new doing this job.... [/quote] So your tech is having YOU look up the location of the failed part on the grid? If I read the bulletin correctly, that is the TECHNICIAN responsibility.... ...
Re: SPECIAL POLICY 09239 - 10/06/2010
ALL PD FOR ME- LABOR OPR T5753 .9 LAB HR 2- PART NO 88880051 CK SPCIAL COVERAGE BOX $87.95 TOTAL CLAIM..CAROL
WPC returns for 08/25/10 - 08/25/2010
Did anybody else get a TON of parts return requests from the WPC today, after processing claims on 08/24/10? I got a ton generated today, they show up in the green box on the initial warranty processing screen, but do not show up under "review service...
Re: ANYONE ORGANIZED? - 09/15/2010
... the wall that has current info such as battery warranty prices, frequently used TSB numbers, fluid part numbers, a calendar, etc. This info changes periodically....
Question to J&L - 01/26/2011
... sections to this binder any time soon? If so, is that included in our membership price? My part group to labor opcode and add-on guide sections haven't been updated for at least a year or more. ...
[quote] Christalyn: I am under the impression that if you tax the parts on gmpp and then tax the deductible, you are double taxing the deduct. portion. [/quote] Ok I sort of have a answer to my own question. I guess the tax on the deduct. is a use...
Re: GLOBAL WARRANTY - 08/21/2008
... to see? [/quote] I beleive they are the labor op frequency, authorization reports, labor reports, part reports, technical reports (not sure what that means), basically reports that the DVM comes to you with. Pretty much you will know what is on any...
Re: HUMMER LABOR OP - 10/30/2008
K6562: Control Solenoid Valve and Transmission Control Module Assembly Replacement Based on part description from EPIC (Transmission Control Module) this appears to be a "closest too" operation. Op selected from the 2008 H2 LTG - 6L50E/6L80E/6L90E ...
Electric Body Contact question - 01/07/2009
... harness on left side corroded. How would you put this in? Split into two lines, one with 1 part, other with 2 parts, or all on one line with a good story? Don't want to pyramid, and can't remember the correct way to submit this. ARGH. Thanks fo...
Re: Engine Warranty Question - 01/15/2009
[quote] Mark: Is the customer paying for any of the repair-deductible or labor or anything? Is this a parts warranty to start with? All changes the coverage. [/quote] Yes, the customer will be paying a $100 deductible, and is NOT part warranty. Original...
Re: WPC CREDITS - 11/17/2008
[quote] GMNL01078: Salinas, along with what Brat said. You can also claim adm allowance. If you are sending a part back you can claim .3 and if you are sending only paperwork back you can claim .2. Along with any cores that go with the parts. [/quote] You...
Re: Tire Warranty on On A Roll Tires - 12/02/2008
... a pro-rated basis, by the tire manufacturer. Review the tire manufacturer's booklet (included as part of the glove box material)." ...
Re: Pre-Authorization Requests for Transmission/Engine/Tires etc - 11/30/2011
... and make sure it gets to them for authorization. For the PQC ones you are basically just getting part of the work out of the way before you call them, when they pull it up it saves them having to ask you all that information while on the phone....
NAVIGATION DISC - 11/18/2011
... HERE, BUT I HAVE A CLAIM FOR A NAVIGATION DISC REPLACEMENT, THAT REJECTS BECAUSE OF AN INVALID PART NUMBER. ARE WE ALLOWED TO CLAIM A NAV. DISC? LOL, I'VE TOTALLY DRAWN A BLANK ON THIS ONE! THANKS ...
Re: SPECIAL COVERAGE #10054 - 09/07/2011
I just got my first one where we have to cut the customer a check...I figured the 50% on warranty labor time, warranty part cost AND tax the customer paid. Put it all in net and paid right away.
Re: OBTAIN KEY CODE / CUT KEY - 09/28/2011
Looking up the key code & cutting the key is part of the repair when replacing an ignition cylinder. They can only charge out the cost of the key itself. Why do they think they get labor time for this? If it is just a key replacement, you STILL can...
Powertrain Coverage for Bulletin Labor Op - 10/06/2011
... the Powertrain Coverage and they said no it is strictly bumper to bumper only. This is obviously part of the powertrain, and I was wondering if there is any other labor op I can use to get it paid for under the powertrain warranty? Seems like GM is...
Re: EMRP 48/36 MG ENHANCED ?????? - 08/03/2011
... Mechanical Repair Program, known as eMRP, offers you extensive mechanical coverage. If a part breaks, even if it results from wear and tear, and it's not on the very short list of excluded items, then it's covered. eMRP also includes roadside assistance...
Re: lifetime gm parts - 07/21/2011
[quote] conny: YOU USED THE REGULAR WARRANTY YOU NEED TO USE ZPTI FOR PARTS WARRANTY...AND LIST THE JOB CARD NUMBER, DATE AND MILEAGE THE PART WAS INSTALLED.. [/quote] And, if it is over 10 years old, don't forget to mark the VIN not on file box. Sometimes...
Re: Goodwill for radio - 07/21/2011
When you are goodwilling a radio or any exchange component the decision should be made before the part is ordered and the parts dept. tells the ESC that it is a goodwill and then the ESC will ship the unit as an exchange. At this point since it's done...
Re: Recall 10282/PCM - 07/05/2011
The customers copy is correct since you actually did replace the PCM even though you didn't need to. I'd get with the service manager and internal the time and part I guess...?
Re: windshield replacement - 04/18/2011
Quick question..... what do your dealerships do with the glass from the windshields after the warranty part can be scrapped? Do you recycle? Do you pitch in the dumpster? Just curious.
Flywheel Housing Seal opcode - 03/16/2011
... (which pays 6.9 total) is the correct way to code this. He has actual clock time of 22.6 hours, part of it was extended diagnosis to locate the leak. This repair will be covered under the Diesel Engine warranty with a $100 deductible, so I want to...
Re: Flywheel Housing Seal opcode - 03/16/2011
[quote] conny: I WOULD USE THE ENGINE LABOR OP IF ITS THE ENGINE SEALS BEING REPLACED..USE THE LABOR OP FOR THE FAILED PART..HOPE THIS HELPS [/quote] Thanks. That is what I think as well, but I don't understand how the instructions include removing...
NAV DISC - 03/23/2011
WE REPLACED A NAV DISC FOR A CUSTOMER.BUT WHEN I RUN R0761 AND PART NUMBER 20945286 SAYS MATERIAL NOT FOUND.IS THERE SOMETHING IM MISSING? INFO PLEASE
Re: WIRING REPAIR LABOR OP/REQUIREMENT CHANGE - 09/21/2010
... new doing this job.... [/quote] So your tech is having YOU look up the location of the failed part on the grid? If I read the bulletin correctly, that is the TECHNICIAN responsibility.... ...
Re: SPECIAL POLICY 09239 - 10/06/2010
ALL PD FOR ME- LABOR OPR T5753 .9 LAB HR 2- PART NO 88880051 CK SPCIAL COVERAGE BOX $87.95 TOTAL CLAIM..CAROL
WPC returns for 08/25/10 - 08/25/2010
Did anybody else get a TON of parts return requests from the WPC today, after processing claims on 08/24/10? I got a ton generated today, they show up in the green box on the initial warranty processing screen, but do not show up under "review service...
Re: ANYONE ORGANIZED? - 09/15/2010
... the wall that has current info such as battery warranty prices, frequently used TSB numbers, fluid part numbers, a calendar, etc. This info changes periodically....
Question to J&L - 01/26/2011
... sections to this binder any time soon? If so, is that included in our membership price? My part group to labor opcode and add-on guide sections haven't been updated for at least a year or more. ...
Re: srta trans warranty - 11/17/2010
[quote] Jodi: The flush code that you need is from the new assembly when you enter in the claim in Global Connect. [/quote] I thought the flush code was from the failed part?????
Re: engine serial number - 08/15/2012
... the claim, you will have to input the serial number of the new engine in the field right after the part number for the engine. ...
Re: Recall #94001 - 03/27/2014
CLAIM INFORMATION Submit a Product Campaign Claim with the information indicated below: * REPAIR PERFORMED PART FAILED PARTS LABOR LABOR COUNT PART NO. ALLOW CC-FC 0P HOURS ----------------------- ----- -------- ----- ----- ----- ----- Replace Bolts...
12346290 Coolant, Non-GM # in ADP? - 10/07/2013
Does anyone else, have the problem in ADP, whenever we add that coolant to a repair, it appears in PMT as a non-GM part number. Neither, my parts manager, nor my ADP Rep can tell me why this occurs. Anyone have a fix?
rentals and parts expidite - 09/09/2013
Refresh my memory as this doesnt happen too often..We picked up a part fm another dealer and also put the customer in a rental , i know i can get some rental with the pick up but cant rememeber just how many days we are allowed is it 2 or 1 ??
Re: Really??? Yes, really........ - 03/28/2012
something must be happening i cant get on the service part of global warranty NEVER MIND IT WORKS FINE THERE IS NO PROBLEM
Re: REAR ENGINE MOUNT - 03/01/2012
... which one to choose. Opcode K6721 goes with catalog groupo 04.081 so would not apply to this part....
FRT FLOOR CONSOLE ARMREST - 02/21/2012
I am trying to find a labor op for a 2008 Trailblazer for PT#25998844 / Front Floor Console Armrest .... I have tried: Armrest - Floor Console IN S.I. & also checked in part Group to Labor op
Emissions Coverage - 01/17/2012
... 3/36 coverage, right? I know on the table it shows 2/24 and the like but basically GM covers the part for 3/36. Then if there's and E1 or E2 we're looking at extended coverage. This has been the way I've figured it for a long time now but my service...
GMPP SMARTCARE MAINTENANCE - 07/05/2012
... REG LOF MAINTENANCE. CANNOT FIND ANY INFO WITH LOP NO. WILL THIS BE A NET ITEM CLAIM OR DO U ENTER PART NO FOR FILTER AND OIL OR PUT OIL IN MISC AND AM I CORRECT IN THINKING THAT THE COMPLAINT CODE WILL BE 0021 AND CAUSE CODE 9094? APPRECIATE YOUR ...
Re: Information on VISS - 06/08/2012
WE ALSO HAD ONE REJECT FOR AFTERMARKET WARRANTY HERE'S THE BEST PART IN VISS THE EXP. DATE IS 12/31/1999......SO I H CODED TO THE REP AND WILL KEEP FINGERS CROSSED
Forum - 05/07/2018
... center technical support activity cannot be charged to OLH. Normal road test to verify repairs are part of Strategy-Based Diagnostics and are not eligible for OLH unless the extenuating circumstance is documented and approved by service management."...
TEAR DOWN OF TRANS TO CAUSAL - 05/08/2018
... WAY? MY SERVICE MANAGER SAYS THAT DOESN'T COUNT AS OLH FOR EXTRA DIAG, THAT SHE WOULD SAY IT'S PART OF THE REPAIR....
Forum - 04/18/2018
... for a policy decision indicated, and comments supporting the replacement of a lifetime part within the terms of the Limited Lifetime Parts Warranty Program without completion of the PET. ...
Forum - 05/01/2018
Well the Warranty Document "Submitting Bulk Parts on a Transaction" has Dex-Cool listed as being available in 1-55 gallons where GWM quantity = 1 gallon. In the print above the chart says "Global Warranty Management is programmed to reimburse bulk...
Forum - 05/01/2018
Thanks for your response. I did a DBC chat and the rep gave me the part number for dex-cool coolant is being paid per gallon. So I asked if that means they are going to pay us for one gallon even though the recall states one gallon will service two vehicles....
Forum - 02/13/2018
... identifying the TSB. I don't think this one has an issue paying with the antenna as the failed part though....
Forum - 02/19/2018
... dealer empowerment for a ZPTI/ZPTC transaction is $500). A copy of the invoice from the original part installation or purchase must be attached to the transaction. Also, attach a copy of the Cost Comparison Worksheet with the replacement decision....
Incomplete Vehicle - 12/29/2017
... that correct?Thanks for any help you can provide. Apologies if this is posted in the wrong part of the forum....
Forum - 01/23/2018
... THIS HAPPENS TO 2016 AND NEWER VEHICLES. MAKE SURE THE CORRECT BATTERY RATE, AGM OR FLOOD AND PART ARE ON THAT REPAIR BEFORE SUBMITTING. SOME GMA'S ARE COOL AND LET YOU RESUBMIT. WE'VE HAD TO EAT A FEW OF THOSE BATTERIES. BUT NOT SINCE I NOW USE...
how to submit a parts warranty - 01/30/2018
how do you submit a part warranty Format: Article
Early Bird Drop Envelope requirements? - 12/06/2017
... Many of the night drop envelopes come in with nothing on them (customer hasn't filled in any part of it), or they have filled in some but, as I said before, ours are NOT compliant...so, here are few questionsFor the envelopes with nothing on them, would...
Forum - 12/08/2017
I would agree with cnkraemer with this one. The customer pay job card with the details surrounding the issue will become a part of the service history file for the VIN - supporting why this is a c/p issue not warranty.
Forum - 09/19/2017
... operation is blocked from automatic payment. Include detailed comments supporting that the part was ordered within the bumper to bumper warranty period, which has since expired, the vehicle is now within the term of the CPO warranty....
Forum - 09/28/2017
... the evap case labor operation for the failure and documentation of the case as the failed part (not the carpet). Submit all of the labor to replace the carpet in OLH as the base time for the case paid on the original job card. Authorize the related/repeat...
[quote] Jodi: The flush code that you need is from the new assembly when you enter in the claim in Global Connect. [/quote] I thought the flush code was from the failed part?????
Re: engine serial number - 08/15/2012
... the claim, you will have to input the serial number of the new engine in the field right after the part number for the engine. ...
Re: Recall #94001 - 03/27/2014
CLAIM INFORMATION Submit a Product Campaign Claim with the information indicated below: * REPAIR PERFORMED PART FAILED PARTS LABOR LABOR COUNT PART NO. ALLOW CC-FC 0P HOURS ----------------------- ----- -------- ----- ----- ----- ----- Replace Bolts...
12346290 Coolant, Non-GM # in ADP? - 10/07/2013
Does anyone else, have the problem in ADP, whenever we add that coolant to a repair, it appears in PMT as a non-GM part number. Neither, my parts manager, nor my ADP Rep can tell me why this occurs. Anyone have a fix?
rentals and parts expidite - 09/09/2013
Refresh my memory as this doesnt happen too often..We picked up a part fm another dealer and also put the customer in a rental , i know i can get some rental with the pick up but cant rememeber just how many days we are allowed is it 2 or 1 ??
Re: Really??? Yes, really........ - 03/28/2012
something must be happening i cant get on the service part of global warranty NEVER MIND IT WORKS FINE THERE IS NO PROBLEM
Re: REAR ENGINE MOUNT - 03/01/2012
... which one to choose. Opcode K6721 goes with catalog groupo 04.081 so would not apply to this part....
FRT FLOOR CONSOLE ARMREST - 02/21/2012
I am trying to find a labor op for a 2008 Trailblazer for PT#25998844 / Front Floor Console Armrest .... I have tried: Armrest - Floor Console IN S.I. & also checked in part Group to Labor op
Emissions Coverage - 01/17/2012
... 3/36 coverage, right? I know on the table it shows 2/24 and the like but basically GM covers the part for 3/36. Then if there's and E1 or E2 we're looking at extended coverage. This has been the way I've figured it for a long time now but my service...
GMPP SMARTCARE MAINTENANCE - 07/05/2012
... REG LOF MAINTENANCE. CANNOT FIND ANY INFO WITH LOP NO. WILL THIS BE A NET ITEM CLAIM OR DO U ENTER PART NO FOR FILTER AND OIL OR PUT OIL IN MISC AND AM I CORRECT IN THINKING THAT THE COMPLAINT CODE WILL BE 0021 AND CAUSE CODE 9094? APPRECIATE YOUR ...
Re: Information on VISS - 06/08/2012
WE ALSO HAD ONE REJECT FOR AFTERMARKET WARRANTY HERE'S THE BEST PART IN VISS THE EXP. DATE IS 12/31/1999......SO I H CODED TO THE REP AND WILL KEEP FINGERS CROSSED
Forum - 05/07/2018
... center technical support activity cannot be charged to OLH. Normal road test to verify repairs are part of Strategy-Based Diagnostics and are not eligible for OLH unless the extenuating circumstance is documented and approved by service management."...
TEAR DOWN OF TRANS TO CAUSAL - 05/08/2018
... WAY? MY SERVICE MANAGER SAYS THAT DOESN'T COUNT AS OLH FOR EXTRA DIAG, THAT SHE WOULD SAY IT'S PART OF THE REPAIR....
Forum - 04/18/2018
... for a policy decision indicated, and comments supporting the replacement of a lifetime part within the terms of the Limited Lifetime Parts Warranty Program without completion of the PET. ...
Forum - 05/01/2018
Well the Warranty Document "Submitting Bulk Parts on a Transaction" has Dex-Cool listed as being available in 1-55 gallons where GWM quantity = 1 gallon. In the print above the chart says "Global Warranty Management is programmed to reimburse bulk...
Forum - 05/01/2018
Thanks for your response. I did a DBC chat and the rep gave me the part number for dex-cool coolant is being paid per gallon. So I asked if that means they are going to pay us for one gallon even though the recall states one gallon will service two vehicles....
Forum - 02/13/2018
... identifying the TSB. I don't think this one has an issue paying with the antenna as the failed part though....
Forum - 02/19/2018
... dealer empowerment for a ZPTI/ZPTC transaction is $500). A copy of the invoice from the original part installation or purchase must be attached to the transaction. Also, attach a copy of the Cost Comparison Worksheet with the replacement decision....
Incomplete Vehicle - 12/29/2017
... that correct?Thanks for any help you can provide. Apologies if this is posted in the wrong part of the forum....
Forum - 01/23/2018
... THIS HAPPENS TO 2016 AND NEWER VEHICLES. MAKE SURE THE CORRECT BATTERY RATE, AGM OR FLOOD AND PART ARE ON THAT REPAIR BEFORE SUBMITTING. SOME GMA'S ARE COOL AND LET YOU RESUBMIT. WE'VE HAD TO EAT A FEW OF THOSE BATTERIES. BUT NOT SINCE I NOW USE...
how to submit a parts warranty - 01/30/2018
how do you submit a part warranty Format: Article
Early Bird Drop Envelope requirements? - 12/06/2017
... Many of the night drop envelopes come in with nothing on them (customer hasn't filled in any part of it), or they have filled in some but, as I said before, ours are NOT compliant...so, here are few questionsFor the envelopes with nothing on them, would...
Forum - 12/08/2017
I would agree with cnkraemer with this one. The customer pay job card with the details surrounding the issue will become a part of the service history file for the VIN - supporting why this is a c/p issue not warranty.
Forum - 09/19/2017
... operation is blocked from automatic payment. Include detailed comments supporting that the part was ordered within the bumper to bumper warranty period, which has since expired, the vehicle is now within the term of the CPO warranty....
Forum - 09/28/2017
... the evap case labor operation for the failure and documentation of the case as the failed part (not the carpet). Submit all of the labor to replace the carpet in OLH as the base time for the case paid on the original job card. Authorize the related/repeat...
Forum - 10/04/2017
If it were me, I would contact Warranty Support for guidance. I feel you may be right about the Part Warranty parts, so I hope the punches are thoroughly noted. Please keep us updated on the process...
Forum - 05/30/2017
Thanks for the responses! The dealership opened a new job card to reimburse the customer for the parts and labor associated with the customer pay repairs performed on the second repair order (the repair should have been handled as a part warranty...
Forum - 03/21/2017
I think that because the MPVI line isn't a repair, you can't really consider the new line that was added as part of the MPVI line like a single concern. If a customer hasn't specifically asked to have something looked into or repaired then it would...
Forum - 02/28/2017
... the labor operation for the replacement of the radiator, with the radiator indicated as the causal part. Due to excessive parts and OLH, the transaction was h-routed for review. After providing the transmission flush code, the transaction was accept...
Parts Warranty - 02/26/2014
... in 3/01/13 Vehicle is making the same noise, we replaced the power steering pump again under a parts warranty. Customer comes in 2/24/14 with the same noise, loud squeal when driving and the brake, ABS, and traction control lights come on at times. They...
Re: CWO Manager - 01/29/2015
... I think we should be able to forward them to our GM expert for payment if they're under 6 months. Part of the problem is for the past year I've had a bad health problem and no one has really helped out AND we've been through 3 service advisors on one...
Re: Recall repairs - 12/18/2014
[quote] howens870: I was told by DBC to flag the second repair time in OLH and put both parts on the same Jobline, explaining in the Authorization section there was a parts failure (Auth codes for OLH and Excess Part). This has worked for me on several...
Re: Just a quick check to make sure I'm not the only one losing it - 11/06/2014
I don't think anyone can disagree with the stress factor. I'm part time at my Chevy dealership and I'm easily submitting 4 times the number of "transactions" as before all of this started. Add a major health problem I've been dealing with all year which...
HOW DO I CODE THIS? - 08/20/2015
... exhaust actuator solenoid valves and the efficiency of the catalytic converter (which is actually part of the exh manifold). He replaced all 3. Should I claim these on the same line? I'm a new warranty admin to GM and can use any help you can provid...
Cause Codes - 09/03/2015
... stuck open". I would say Bind, Sticks or Seized but that option is only available in rotating parts and electrical...and I believe in one other section not pertaining to this part. Anxious to hear what others are doing. These codes are driving me cr...
Re: Claim $$ we could be missing... - 07/24/2015
Don't forget about the admin time allowance on exchange parts like radios, nav units and such. There will be an "S1" on the labor operation. Plus the $25 admin allowance for that part in net. Also, JL has a list of those labor operations in the help...
Re: SERVICE CONTRACTS CHEVPMUs1N18 - 07/24/2015
Our GMPP rep was by here today and she said it was part of Warrantech https://warrantech.com/service-providers/ She said on these claims for maintenance the advisor has to call for claim/payment. We cannot submit through Reynolds/Global like we do other...
Re: Product safety 14116 Electric Power Steering Assist - 08/18/2015
... can help ! [/quote] Thanks for your input. I thought that's what the WPC is for was to determine part failure upon inspection?...
Camshaft Cover and Intake Manifold - 01/12/2017
... separately then the intake manifold time should be reduced since the camshaft cover removal is part of the intake manifold time, correct? Thanks so much for any info. ...
transmission overhauls by transmission type - 01/18/2017
... of each. Go into extreme detail. Example: 6T40 reseal transmission for leaks. Seal kit part number billed out on RO. Tech states resealed transmission. pn 24273083 billed out. How would you correctly code that to be paid. What ......if any are...
2.4L Engine - 01/19/2017
... or cracked, pistons and rings need replacing, rod bearing, tensioners and actuators. Its a lot of parts! I think he is changing some parts because he is in there and doesn't want the customer to have to come back and him have to tear the engine down...
0590052 - PDI RELATED ADD FLUIDS - 02/14/2017
... TOPPED THE DEF FLUID BEFORE HANDING IT TO THE CUSTOMER, AND WE USED ONE BOTTLE OF DEF FLUID. PART NUMBER 19286292. I PUT IT ON THE PARTS LINE WITH A QUANTITY OF ONE AND NOTHING ELSE. NO LABOR, BECAUSE OBVIOUSLY THE TECHS DONT GET PAID...
Re: Over The Counter Parts Warranty - 01/27/2016
I have a question about claiming and OTC Part Warranty. My former service director had me using his GMIN number for the service advisor and a service tech's number for the technician number, but who's numbers should I really be putting in those spaces....
Re: GM SMART CARE - 01/29/2016
Smart care 1 labor op 0600853 claim type ZSCT remove the tech time complain code 0021 Cause code 9094 remove parts and causal part in net put 35.00 and description I just put 2 yrs. Smart care 2 is $50 labor op 0600863
Re: Freight - 05/10/2016
So I know this is a super old post, but I have a similar query: can you claim part expedite cost and rental on the same job card? Reviewed the bulletin 99-0089-021 and I didn't see anything stating we could not. Could someone please clarify if this...
Re: CORE CHARGE - 02/15/2016
... of core that was on the transmission. This will probably have to be routed. I always put the part# and description of the core being returned. Hope this is helpful....
Re: Dealer Installed Parts Warranty Parameters and - 05/25/2016
... information, I called DBC. GM decided if the customer visited the dealership for installation of parts, it was GM's intent to stand behind their products. Parts warranties are 12/unlimited mileage. EXAMPLE: If the customer pays for a repair and it...
Re: Transportation Damage Submissions - 02/06/2012
... Vehicle Damage prior to proceeding with repairs. *Carrier, carrier's insurance agent, or third part inspection company representatives CANNOT authorize or approve transportation repairs. Conversations with these representatives in no way should be...
Forum - 06/22/2022
Parts & Accessories Warranty References: All new or remanufactured GM Parts and Accessories installed by the dealer under the NVLW, Emissions Warranty, or CBGC optional Extended Limited Warranty or 100% Policy are covered, parts and labor, for ...
Forum - 01/28/2022
I can tell you that the parts catalog now calls out single use parts with notes that they are such. I can also tell you that typically in SI service procedures the requirement for replacing TTY fasteners, seals and other items are specifically called...
If it were me, I would contact Warranty Support for guidance. I feel you may be right about the Part Warranty parts, so I hope the punches are thoroughly noted. Please keep us updated on the process...
Forum - 05/30/2017
Thanks for the responses! The dealership opened a new job card to reimburse the customer for the parts and labor associated with the customer pay repairs performed on the second repair order (the repair should have been handled as a part warranty...
Forum - 03/21/2017
I think that because the MPVI line isn't a repair, you can't really consider the new line that was added as part of the MPVI line like a single concern. If a customer hasn't specifically asked to have something looked into or repaired then it would...
Forum - 02/28/2017
... the labor operation for the replacement of the radiator, with the radiator indicated as the causal part. Due to excessive parts and OLH, the transaction was h-routed for review. After providing the transmission flush code, the transaction was accept...
Parts Warranty - 02/26/2014
... in 3/01/13 Vehicle is making the same noise, we replaced the power steering pump again under a parts warranty. Customer comes in 2/24/14 with the same noise, loud squeal when driving and the brake, ABS, and traction control lights come on at times. They...
Re: CWO Manager - 01/29/2015
... I think we should be able to forward them to our GM expert for payment if they're under 6 months. Part of the problem is for the past year I've had a bad health problem and no one has really helped out AND we've been through 3 service advisors on one...
Re: Recall repairs - 12/18/2014
[quote] howens870: I was told by DBC to flag the second repair time in OLH and put both parts on the same Jobline, explaining in the Authorization section there was a parts failure (Auth codes for OLH and Excess Part). This has worked for me on several...
Re: Just a quick check to make sure I'm not the only one losing it - 11/06/2014
I don't think anyone can disagree with the stress factor. I'm part time at my Chevy dealership and I'm easily submitting 4 times the number of "transactions" as before all of this started. Add a major health problem I've been dealing with all year which...
HOW DO I CODE THIS? - 08/20/2015
... exhaust actuator solenoid valves and the efficiency of the catalytic converter (which is actually part of the exh manifold). He replaced all 3. Should I claim these on the same line? I'm a new warranty admin to GM and can use any help you can provid...
Cause Codes - 09/03/2015
... stuck open". I would say Bind, Sticks or Seized but that option is only available in rotating parts and electrical...and I believe in one other section not pertaining to this part. Anxious to hear what others are doing. These codes are driving me cr...
Re: Claim $$ we could be missing... - 07/24/2015
Don't forget about the admin time allowance on exchange parts like radios, nav units and such. There will be an "S1" on the labor operation. Plus the $25 admin allowance for that part in net. Also, JL has a list of those labor operations in the help...
Re: SERVICE CONTRACTS CHEVPMUs1N18 - 07/24/2015
Our GMPP rep was by here today and she said it was part of Warrantech https://warrantech.com/service-providers/ She said on these claims for maintenance the advisor has to call for claim/payment. We cannot submit through Reynolds/Global like we do other...
Re: Product safety 14116 Electric Power Steering Assist - 08/18/2015
... can help ! [/quote] Thanks for your input. I thought that's what the WPC is for was to determine part failure upon inspection?...
Camshaft Cover and Intake Manifold - 01/12/2017
... separately then the intake manifold time should be reduced since the camshaft cover removal is part of the intake manifold time, correct? Thanks so much for any info. ...
transmission overhauls by transmission type - 01/18/2017
... of each. Go into extreme detail. Example: 6T40 reseal transmission for leaks. Seal kit part number billed out on RO. Tech states resealed transmission. pn 24273083 billed out. How would you correctly code that to be paid. What ......if any are...
2.4L Engine - 01/19/2017
... or cracked, pistons and rings need replacing, rod bearing, tensioners and actuators. Its a lot of parts! I think he is changing some parts because he is in there and doesn't want the customer to have to come back and him have to tear the engine down...
0590052 - PDI RELATED ADD FLUIDS - 02/14/2017
... TOPPED THE DEF FLUID BEFORE HANDING IT TO THE CUSTOMER, AND WE USED ONE BOTTLE OF DEF FLUID. PART NUMBER 19286292. I PUT IT ON THE PARTS LINE WITH A QUANTITY OF ONE AND NOTHING ELSE. NO LABOR, BECAUSE OBVIOUSLY THE TECHS DONT GET PAID...
Re: Over The Counter Parts Warranty - 01/27/2016
I have a question about claiming and OTC Part Warranty. My former service director had me using his GMIN number for the service advisor and a service tech's number for the technician number, but who's numbers should I really be putting in those spaces....
Re: GM SMART CARE - 01/29/2016
Smart care 1 labor op 0600853 claim type ZSCT remove the tech time complain code 0021 Cause code 9094 remove parts and causal part in net put 35.00 and description I just put 2 yrs. Smart care 2 is $50 labor op 0600863
Re: Freight - 05/10/2016
So I know this is a super old post, but I have a similar query: can you claim part expedite cost and rental on the same job card? Reviewed the bulletin 99-0089-021 and I didn't see anything stating we could not. Could someone please clarify if this...
Re: CORE CHARGE - 02/15/2016
... of core that was on the transmission. This will probably have to be routed. I always put the part# and description of the core being returned. Hope this is helpful....
Re: Dealer Installed Parts Warranty Parameters and - 05/25/2016
... information, I called DBC. GM decided if the customer visited the dealership for installation of parts, it was GM's intent to stand behind their products. Parts warranties are 12/unlimited mileage. EXAMPLE: If the customer pays for a repair and it...
Re: Transportation Damage Submissions - 02/06/2012
... Vehicle Damage prior to proceeding with repairs. *Carrier, carrier's insurance agent, or third part inspection company representatives CANNOT authorize or approve transportation repairs. Conversations with these representatives in no way should be...
Forum - 06/22/2022
Parts & Accessories Warranty References: All new or remanufactured GM Parts and Accessories installed by the dealer under the NVLW, Emissions Warranty, or CBGC optional Extended Limited Warranty or 100% Policy are covered, parts and labor, for ...
Forum - 01/28/2022
I can tell you that the parts catalog now calls out single use parts with notes that they are such. I can also tell you that typically in SI service procedures the requirement for replacing TTY fasteners, seals and other items are specifically called...
Forum - 06/01/2023
... Roadside claims are excluded from the dongle device scan requirement. *Dealer Installed Part Warranty transactions require a dongle device scan. *Over the Counter Part Warranty transactions do not require a dongle device scan. *Mobile repairs that...
Forum - 01/26/2024
... does not indicate that PRA restriction is for cosmetic issues only, it says if you are replacing a part you have to get approval. The only exception I am aware of is if you are doing an out of warranty policy repair, then you don't need it. It is always...
What Would You Do? - 02/24 - 01/29/2024
The customer concern statement on the part warranty transaction noted that a 2012 Chevrolet Silverado with 145,528 miles was brought into the dealership on a tow truck. The technician noted that the engine required replacement due to a bad crankshaft...
Forum - 03/22/2024
You aren't getting shorted, your parts department is not billing parts out correctly. It is a constant struggle. As Helen said it can be because the line was written COD then changed. I think you said you are on CDK it is notorious for this. What happens...
Forum - 06/15/2023
... are not reading the steps and doing what they want. You have to have a set up and program for one part of it and that is the step that most miss. I have 3 different techs and all three are getting rejects, if you look at the time they clock as well that...
Forum - 05/10/2023
... but I can see them giving you a break since it is technically not added work but a line for a bad part that was installed on an original line to the invoice. That being said, I have no idea why they would even care if you have the add line box checked...
Forum - 04/27/2023
... cannot be charged to OLH, Diagnostic, or Straight Time. Normal road test to verify repairs are part of Strategy-Based Diagnostics and are not eligible for OLH unless the extenuating circumstance is documented and approved by service management. ...
Forum - 05/08/2023
It looks like your part number might fall under AC Delco advantage Chassis parts which are only 12 months. Take a look in the Warranty resource center, click on Programs and claim submissions, then under "Parts and Accessory Warranties" click on...
Forum - 11/08/2023
... after the programming there was still an issue and found that the module had failed. Of course the part has to be ordered. Now I know that the diag will go with the module replacement repair order but would you all claim the programming on this first...
Forum - 01/12/2024
Kristen, I am hearing some issues in the field for job cards that were opened in December but the parts were delayed until after the first. The ones I am aware of are exchange EV Batteries. I have my newsletter but haven't look at it. Has anyone considered...
What Would You Do? - 09/23 - 08/29/2023
... job card was closed with the labor operation for the turbine shaft seal replacement and all parts associated with the repair. Service management opened a new job card to account for the transmission replacement. The technician replaced the transmission...
What Would You Do - 02/22 - 01/27/2022
The owner of a 2016 Chevrolet Silverado visited their local service department with an inoperative fuel gauge concern. The diagnosing technician confirmed the issue and found several fail codes in history and one current code. The current DTC is P2636,...
Forum - 04/29/2022
... have to have olh indicators next to time to justify olh requested copy of prior jc to justify part replacement ...
Forum - 05/24/2022
... cannot find it. I'll keep looking but if you want to give us the last 8, also you might try having parts look it up and use the job aid to search by VIN and part number. I would use the sensor opcode with partial time based on punch. (if you can fin...
Forum - 06/13/2022
... GM will or will not pay to remove and install a non-GM component in order to access a failed GM part. I've searched the current P&P, Service Policy Manual, and any bulletin. It's not clearly stated. Example: Non-GM tonneau cover or a camper shell...
Forum - 10/20/2022
... pay the tech the base time for inspecting to make sure the vehicle is in the proper condition. The part that interests me is that if this vehicle has them in place why is the recall open on it? If you don't feel good about that you could use the CAM-03...
Transportation code issue - 12/23/2022
... this in writing. From what i hear this appears to be more than just a simple mistake on the part of the driver as apparently there are lots of these so called "mistakes" happening and the end result is the dealer now stands not to get paid. ...
When to do separate claims? - 01/20/2023
... cat exhaust pipes needed to be replaced due to cracks on the weld causing exhaust leaks. This is part of a bulletin-PIP5681. Tech is telling me these are separate issues. I was thinking to claim the cat under the cat converter replacement LOP and then...
What Would You Do? - 02/23 - 01/24/2023
... The review comments stated that the claim appeared to be for a second replacement of the same part on the same job card.How should the warranty administrator address the reject?...
21-NA-139 - 03/10/2023
... have a question on this bulletin. It states the opcode is to inspect, not replace. But then the part number is supplied. Would replacement go on another line using the appropriate replacement opcode and time from the LTG? OR, would OLH be used to replace...
Forum - 02/15/2019
Hi joehbus2! The Emissions Warranty Part Lists (by model year) are available in the Warranty Resource Center under the Vehicle Warranty Information tab (see screen shot below). Emission Control Systems Warranty and Emission Warranty Parts Lists are also available...
Forum - 12/03/2018
... a flush and flow test is necessary to perform a thorough repair. While it is part of the job card documentation (3 C's) it is no longer entered in the labor dependency field of the transaction. ...
Forum - 08/28/2018
... we write off A LOT LESS and the job cards overall are done properly. That alone was a big part of my leverage for getting the 1% commission. We also have a monthly service meeting with all of the writers, techs, DBC and my service manager...
Forum - 09/25/2018
... these updates and contests helps to keep them in the loop and hopefully helps them feel more a part of the business overall....
Forum - 08/27/2019
The job card must contain time punch documentation due to the part warranty. All standard warranty and policy repair time must be documented on the technician's time ticket by job card. (P&P Article 3.2.8) As a best practice, encourage technician...
... Roadside claims are excluded from the dongle device scan requirement. *Dealer Installed Part Warranty transactions require a dongle device scan. *Over the Counter Part Warranty transactions do not require a dongle device scan. *Mobile repairs that...
Forum - 01/26/2024
... does not indicate that PRA restriction is for cosmetic issues only, it says if you are replacing a part you have to get approval. The only exception I am aware of is if you are doing an out of warranty policy repair, then you don't need it. It is always...
What Would You Do? - 02/24 - 01/29/2024
The customer concern statement on the part warranty transaction noted that a 2012 Chevrolet Silverado with 145,528 miles was brought into the dealership on a tow truck. The technician noted that the engine required replacement due to a bad crankshaft...
Forum - 03/22/2024
You aren't getting shorted, your parts department is not billing parts out correctly. It is a constant struggle. As Helen said it can be because the line was written COD then changed. I think you said you are on CDK it is notorious for this. What happens...
Forum - 06/15/2023
... are not reading the steps and doing what they want. You have to have a set up and program for one part of it and that is the step that most miss. I have 3 different techs and all three are getting rejects, if you look at the time they clock as well that...
Forum - 05/10/2023
... but I can see them giving you a break since it is technically not added work but a line for a bad part that was installed on an original line to the invoice. That being said, I have no idea why they would even care if you have the add line box checked...
Forum - 04/27/2023
... cannot be charged to OLH, Diagnostic, or Straight Time. Normal road test to verify repairs are part of Strategy-Based Diagnostics and are not eligible for OLH unless the extenuating circumstance is documented and approved by service management. ...
Forum - 05/08/2023
It looks like your part number might fall under AC Delco advantage Chassis parts which are only 12 months. Take a look in the Warranty resource center, click on Programs and claim submissions, then under "Parts and Accessory Warranties" click on...
Forum - 11/08/2023
... after the programming there was still an issue and found that the module had failed. Of course the part has to be ordered. Now I know that the diag will go with the module replacement repair order but would you all claim the programming on this first...
Forum - 01/12/2024
Kristen, I am hearing some issues in the field for job cards that were opened in December but the parts were delayed until after the first. The ones I am aware of are exchange EV Batteries. I have my newsletter but haven't look at it. Has anyone considered...
What Would You Do? - 09/23 - 08/29/2023
... job card was closed with the labor operation for the turbine shaft seal replacement and all parts associated with the repair. Service management opened a new job card to account for the transmission replacement. The technician replaced the transmission...
What Would You Do - 02/22 - 01/27/2022
The owner of a 2016 Chevrolet Silverado visited their local service department with an inoperative fuel gauge concern. The diagnosing technician confirmed the issue and found several fail codes in history and one current code. The current DTC is P2636,...
Forum - 04/29/2022
... have to have olh indicators next to time to justify olh requested copy of prior jc to justify part replacement ...
Forum - 05/24/2022
... cannot find it. I'll keep looking but if you want to give us the last 8, also you might try having parts look it up and use the job aid to search by VIN and part number. I would use the sensor opcode with partial time based on punch. (if you can fin...
Forum - 06/13/2022
... GM will or will not pay to remove and install a non-GM component in order to access a failed GM part. I've searched the current P&P, Service Policy Manual, and any bulletin. It's not clearly stated. Example: Non-GM tonneau cover or a camper shell...
Forum - 10/20/2022
... pay the tech the base time for inspecting to make sure the vehicle is in the proper condition. The part that interests me is that if this vehicle has them in place why is the recall open on it? If you don't feel good about that you could use the CAM-03...
Transportation code issue - 12/23/2022
... this in writing. From what i hear this appears to be more than just a simple mistake on the part of the driver as apparently there are lots of these so called "mistakes" happening and the end result is the dealer now stands not to get paid. ...
When to do separate claims? - 01/20/2023
... cat exhaust pipes needed to be replaced due to cracks on the weld causing exhaust leaks. This is part of a bulletin-PIP5681. Tech is telling me these are separate issues. I was thinking to claim the cat under the cat converter replacement LOP and then...
What Would You Do? - 02/23 - 01/24/2023
... The review comments stated that the claim appeared to be for a second replacement of the same part on the same job card.How should the warranty administrator address the reject?...
21-NA-139 - 03/10/2023
... have a question on this bulletin. It states the opcode is to inspect, not replace. But then the part number is supplied. Would replacement go on another line using the appropriate replacement opcode and time from the LTG? OR, would OLH be used to replace...
Forum - 02/15/2019
Hi joehbus2! The Emissions Warranty Part Lists (by model year) are available in the Warranty Resource Center under the Vehicle Warranty Information tab (see screen shot below). Emission Control Systems Warranty and Emission Warranty Parts Lists are also available...
Forum - 12/03/2018
... a flush and flow test is necessary to perform a thorough repair. While it is part of the job card documentation (3 C's) it is no longer entered in the labor dependency field of the transaction. ...
Forum - 08/28/2018
... we write off A LOT LESS and the job cards overall are done properly. That alone was a big part of my leverage for getting the 1% commission. We also have a monthly service meeting with all of the writers, techs, DBC and my service manager...
Forum - 09/25/2018
... these updates and contests helps to keep them in the loop and hopefully helps them feel more a part of the business overall....
Forum - 08/27/2019
The job card must contain time punch documentation due to the part warranty. All standard warranty and policy repair time must be documented on the technician's time ticket by job card. (P&P Article 3.2.8) As a best practice, encourage technician...
Forum - 10/01/2019
Refer to P&P Article 2.15 Warranty Parts Expediting GM Part(s) obtained from another local GM service agent: GM will reimburse the difference between the Service Agent net price and the actual cost, up to the trade price. If no trade price is...
Forum - 04/02/2019
Hi jblox! My opinion would be to associate the allowance with the department(s) that performed/addressed the task. For example, a customer reimbursement is typically performed by the service department, whereas a WPC part return request...
Forum - 04/10/2019
... over the counter and then if it fails and is repaired by a dealer or independent shop it covers parts and labor. 1. Parts and labor warranty when installed by a GM Dealer or qualified installing Independent Service Center (ISC). 2. Parts and labor warranty...
Forum - 06/28/2019
... was happening. Repairs were made of replacing AFM lifters on right hand bank among other related parts needed for this repair. Test drove vehicle. Condition did not duplicate. Customer picked up vehicle. 2 days later customer called back VERY unhappy...
Forum - 07/17/2019
... in my dependency field. Some time back I got some chargebacks but I figured them out for the most part. How many of these are you seeing? BTW something I just read said to put in the "last" code, which is usually a final setup. I have been having luck...
Forum - 12/13/2021
... not. The only things I really have set in a cheatbook are things such as manually entered part #'s & per unit prices that are not easily found...
Forum - 07/31/2021
Most of these are not ST anymore. Put your VIN in SI and use the Warranty Job Aid and put your lifter part number in. That should get you the actual times. SI is doing something right now that is very confusing. As they establish times they are not removing...
What Would You Do - 08/21 - 07/27/2021
... out. Should the warranty administrator proceed with claiming the test drive with this repair?The parts department included a miscellaneous charge for sealer in the parts list for a claim for tire resealing. Should the sealer be handled as a shop supply...
Forum - 06/18/2021
... time based off the info already gathered. With that being said, it does not apply when it is only PART of an issue. I would then analyze if there were more than 1 failure that needs to be separated accordingly. You will run into cases where customer...
Forum - 12/30/2020
Thanks for this info. I have 2 claims like this so going to submit them with the canister and the other parts under OLH. Although I do have one question. It is the canister that is the one that caused the failure. Is it not the valve that sticks...
What Would You Do - 03/21 - 02/25/2021
A vehicle came into the service department in August to have an open recall performed. The recall addressed rear window defroster thermal events on vehicles equipped with a power sliding rear window. Certain vehicles may have areas of high electrical...
Forum - 02/15/2021
... on the restricted list then use the base opcode. Remember a TSB is a diagnostic tool for the most part, it helps the tech find the issue and can identify a specific fix. I don't recall ever having an issue submitting something like that. ...
Forum - 05/06/2021
... old ticket and file it with the new one. I understand that this will require some effort on the part of the advisor and tech, but they will just have to suck it up. :) ...
What Would You Do - 06/21 - 05/26/2021
... was test driven to confirm that the concern had been resolved.Service management authorized for Parts Excessive for premature tire wear due to the ball joint failure (loose/worn). Other Labor Hours was also approved by management for the tire replacement. The...
Forum - 04/06/2021
... written. The technicians here are pretty good about narrowing the metal contamination down to the part. If they don't have it written, I do go back and ask them. They can usually make an educated guess. And I reflect that in the notes, "Most likely." It's...
Forum - 03/17/2021
... they are like "it was internal". I give it back to them for more specific information like what part caused it and they act like I'm over expecting what is needed in the notes. They just don't get it. They so need to have a warranty class for techs. Thanks...
What Would You Do - 04/21 - 03/22/2021
On February 18, 2021 a 2019 Chevrolet Silverado 3500 truck was in the service department with a concern that the vehicle was slow to start and it was necessary to boost. The technician tested the battery with the GR8 tester and documented that the battery...
Forum - 08/31/2020
Hi bode! When the part quantity exceeds 99, the remaining quantity is entered in miscellaneous net, as you mentioned. (priced at $1.50/10 grams). What amount is entered in the Miscellaneous Net field on your transaction? Watch our online training...
Forum - 04/17/2020
... ask it back if claim is NOT paid yet. All it says is that the claim can be debited and so on if part not received, unless I am missing it somewhere?? I also went into the parts return status on Global and pulled last 3 months and the repair order was...
What Would You Do - 02/20 - 01/29/2020
... that the converter would be a covered component. The repairing technician determined that part number 25197217 Manifold Assembly-Exhaust (with 3 Way Catalytic Converter) was necessary to address the vehicle failure. Labor operation 4052410...
Forum - 02/03/2020
... when running straight time to be sure and isolate the punch where they removed and replaced the part. Anything else would be submitted as other hours with an explanation for review by WSC. While JL is a great resource sometimes something new will catch...
Forum - 01/17/2020
... it during write up along with the current mileage. That is who should be doing it because it is part of the presentation to the client. If it is too high the advisor should "advise" them to come back later, if it is too low they should be "advising"...
Forum - 01/17/2020
PET should be based on exchange unit with no parts price and net item $45.00 NIA. Customer participation would be whatever is on the PET. If you processed this as warranty anything and billed the part it is incorrect.
LOCATING OP CODE - 12/03/2007
TRYING TO CODE FOR: REPLACEMENT OF "ACCELERATOR PEDAL POSITION SENSOR" WITH CRANKSHAFT POSITION RELEARN..... UNABLE TO LOCATE AN OP CODE !!!! WHAT ELSE COULD IT BE CALLED ?? 2006 CHEV COLORADO VIN#1GCCS148968113646 PART #10376526
GM Windshields - 09/19/2007
... district manager's authorization is required for windshield claims with a non-branded windshield part number. It does not say that it "voids" the warranty. What warranty does it void? The warranty on the windshield, or the warranty on the vehicle?? ...
Refer to P&P Article 2.15 Warranty Parts Expediting GM Part(s) obtained from another local GM service agent: GM will reimburse the difference between the Service Agent net price and the actual cost, up to the trade price. If no trade price is...
Forum - 04/02/2019
Hi jblox! My opinion would be to associate the allowance with the department(s) that performed/addressed the task. For example, a customer reimbursement is typically performed by the service department, whereas a WPC part return request...
Forum - 04/10/2019
... over the counter and then if it fails and is repaired by a dealer or independent shop it covers parts and labor. 1. Parts and labor warranty when installed by a GM Dealer or qualified installing Independent Service Center (ISC). 2. Parts and labor warranty...
Forum - 06/28/2019
... was happening. Repairs were made of replacing AFM lifters on right hand bank among other related parts needed for this repair. Test drove vehicle. Condition did not duplicate. Customer picked up vehicle. 2 days later customer called back VERY unhappy...
Forum - 07/17/2019
... in my dependency field. Some time back I got some chargebacks but I figured them out for the most part. How many of these are you seeing? BTW something I just read said to put in the "last" code, which is usually a final setup. I have been having luck...
Forum - 12/13/2021
... not. The only things I really have set in a cheatbook are things such as manually entered part #'s & per unit prices that are not easily found...
Forum - 07/31/2021
Most of these are not ST anymore. Put your VIN in SI and use the Warranty Job Aid and put your lifter part number in. That should get you the actual times. SI is doing something right now that is very confusing. As they establish times they are not removing...
What Would You Do - 08/21 - 07/27/2021
... out. Should the warranty administrator proceed with claiming the test drive with this repair?The parts department included a miscellaneous charge for sealer in the parts list for a claim for tire resealing. Should the sealer be handled as a shop supply...
Forum - 06/18/2021
... time based off the info already gathered. With that being said, it does not apply when it is only PART of an issue. I would then analyze if there were more than 1 failure that needs to be separated accordingly. You will run into cases where customer...
Forum - 12/30/2020
Thanks for this info. I have 2 claims like this so going to submit them with the canister and the other parts under OLH. Although I do have one question. It is the canister that is the one that caused the failure. Is it not the valve that sticks...
What Would You Do - 03/21 - 02/25/2021
A vehicle came into the service department in August to have an open recall performed. The recall addressed rear window defroster thermal events on vehicles equipped with a power sliding rear window. Certain vehicles may have areas of high electrical...
Forum - 02/15/2021
... on the restricted list then use the base opcode. Remember a TSB is a diagnostic tool for the most part, it helps the tech find the issue and can identify a specific fix. I don't recall ever having an issue submitting something like that. ...
Forum - 05/06/2021
... old ticket and file it with the new one. I understand that this will require some effort on the part of the advisor and tech, but they will just have to suck it up. :) ...
What Would You Do - 06/21 - 05/26/2021
... was test driven to confirm that the concern had been resolved.Service management authorized for Parts Excessive for premature tire wear due to the ball joint failure (loose/worn). Other Labor Hours was also approved by management for the tire replacement. The...
Forum - 04/06/2021
... written. The technicians here are pretty good about narrowing the metal contamination down to the part. If they don't have it written, I do go back and ask them. They can usually make an educated guess. And I reflect that in the notes, "Most likely." It's...
Forum - 03/17/2021
... they are like "it was internal". I give it back to them for more specific information like what part caused it and they act like I'm over expecting what is needed in the notes. They just don't get it. They so need to have a warranty class for techs. Thanks...
What Would You Do - 04/21 - 03/22/2021
On February 18, 2021 a 2019 Chevrolet Silverado 3500 truck was in the service department with a concern that the vehicle was slow to start and it was necessary to boost. The technician tested the battery with the GR8 tester and documented that the battery...
Forum - 08/31/2020
Hi bode! When the part quantity exceeds 99, the remaining quantity is entered in miscellaneous net, as you mentioned. (priced at $1.50/10 grams). What amount is entered in the Miscellaneous Net field on your transaction? Watch our online training...
Forum - 04/17/2020
... ask it back if claim is NOT paid yet. All it says is that the claim can be debited and so on if part not received, unless I am missing it somewhere?? I also went into the parts return status on Global and pulled last 3 months and the repair order was...
What Would You Do - 02/20 - 01/29/2020
... that the converter would be a covered component. The repairing technician determined that part number 25197217 Manifold Assembly-Exhaust (with 3 Way Catalytic Converter) was necessary to address the vehicle failure. Labor operation 4052410...
Forum - 02/03/2020
... when running straight time to be sure and isolate the punch where they removed and replaced the part. Anything else would be submitted as other hours with an explanation for review by WSC. While JL is a great resource sometimes something new will catch...
Forum - 01/17/2020
... it during write up along with the current mileage. That is who should be doing it because it is part of the presentation to the client. If it is too high the advisor should "advise" them to come back later, if it is too low they should be "advising"...
Forum - 01/17/2020
PET should be based on exchange unit with no parts price and net item $45.00 NIA. Customer participation would be whatever is on the PET. If you processed this as warranty anything and billed the part it is incorrect.
LOCATING OP CODE - 12/03/2007
TRYING TO CODE FOR: REPLACEMENT OF "ACCELERATOR PEDAL POSITION SENSOR" WITH CRANKSHAFT POSITION RELEARN..... UNABLE TO LOCATE AN OP CODE !!!! WHAT ELSE COULD IT BE CALLED ?? 2006 CHEV COLORADO VIN#1GCCS148968113646 PART #10376526
GM Windshields - 09/19/2007
... district manager's authorization is required for windshield claims with a non-branded windshield part number. It does not say that it "voids" the warranty. What warranty does it void? The warranty on the windshield, or the warranty on the vehicle?? ...
Forum - 09/19/2007
We claim 1 qt of Optikleen washer fluid on every PDI. Part number is 1051515 and right now I am submitting it for 4.75 and it pays fine. Remember to use claim type I, complaint code MG and fail code 99. I am not sure on how far back you can go. I just...
SSR Labor Operation - 01/23/2008
GM Part Number: 15099844 PLATE ASM-R/CMPT LID LK CYL LAT Did not find match in our system or on DealerWorld...may be necessary to use a closest to operation.
NEED AN OP CODE - 01/10/2008
08 CHEV SILVERADO. PART#17801890. VIN:2GCEK13MX81108484 CLAIM TYPE B~ TUBE STEP. IN WARRANTY WIZARD THE ONLY THING I CAN COME CLOSE TO IS: ASSIST STEP MOTOR REPLACEMENT (N3370)AND ASSIST STEP CONTROLLER REPLACEMENT.(N5525). ANY HELP WOULD BE GREAT! THANKS,...
Re: ENGINE CRADLE MOUNT (OP CODE ??) - 03/21/2008
J1500 (ENGINE CODES C FOR V-8 OR 7 AND T FOR V-6) J1506 (ENGINE CODES 1, 8, K, N, 2, 4) CHECK THE LABOR OP PARTS REFERENCE GUIDE WHICH SOMETIMES GIVES LABOR OPS FOR SPECIFIC PART GROUPS
POWER RELEASE LIFTGATE LATCH - 03/10/2008
2006 HHR -- VIN#3GNDA13D96S511024 I AM LOOKING FOR A OP CODE FOR PT#13502697/LOCK, CHECKED PART GRP TO LABOR OP GUIDE, CHECKED EPIC "SAYS IT IS A - POWER RELEASE LIFTGATE LATCH ASSY !!! THANKS FOR ANY SUGGESTIONS !!
Junction Block - 03/03/2008
GM Part Number: 15870408 BLOCK ASM-ENG WRG HARN JUNC Based on vehicle application, use 'closest to' operation: Harness, Wiring - Engine Complete - Replace OPERATION NUMBER: N6970
IDLER PULLEY LABOR OP ??? - 11/07/2008
... FOR THIS ENGINE CODE...CHECKED EPIC FOR ACTUAL DESCRIPTION "SHOWS-BELT IDLER PULLEY"..... CHECKING PART-LABOR GR: ONLY PULLEY LABOR OP "COOLANT PUMP PULLEY" ...
Re: HEATED WASHER SWITCH - 12/11/2008
GM Part Number: 15261308 SWITCH ASM-ACSRY EPIC shows this as accessory switch,would use N2029
Re: Engine Warranty Question - 01/15/2009
... as customer paying all or any portion of transaction.) Goodwill adjustments where the purchaser participates and for GMPP repairs, (or other service contract), are eligible for the longer consumer warranty. Coverage does not apply when replaced during...
Re: Warranty Compliance - 11/26/2008
We are part of large corporation and audited once a year by corporate.one thing that could lead to GM charge back was clock times.lot of the labor times are variable times.diag,setup,wiring repairs.using the the radio labor op again as an exmaple. pays...
Tire Warranty on On A Roll Tires - 11/28/2008
... stories. How are we supposed to handle warranty on tires sold through the GM tire program? My last parts rep said we had to go back to the distributor, but my distributor says I have to handle it through GM like I would any other tire claim, being that...
Re: RADIO B CLAIM - 10/27/2008
... type B on it. My thinking was that since it was only repaired not a replacement radio there is no part warranty. After I explained my thinking to them they paid us the labor. However, the "replacement" radios are repaired units not new anyway so I'm...
Re: cant think.....argh - 08/25/2008
I think I'd put the second labor op with it's part on a second line, B auth and not H route. Although, they are a related repair and could go on the same line with a P for excess parts, and H route. I'm so afraid of what my AVM will do, that I avoid...
Re: REAR DIFFERENTIAL GEAR OIL - 08/19/2008
I've just had the same scenario with a reject for part incompatible. I had to H route for payment using "closest-to-op, fluid in net. I hope this one gets reviewed!!! I hate it when they don't have labor ops to cover the jobs!! B.C.
Re: Taking a Poll - 08/20/2008
... it or not-is helpful at times. 5. On average I process 50-60 claims daily. 6. The most difficult part of my job is rounding up the documentation (measurements,printouts,signatures,specs, etc)--nobody understands how important they are!! 7. The easiest...
Re: ACTUAL TIME VS TIME GUIDE TIME - 08/27/2008
... done a few of these and knows where to save time.this also goes to tech and shop effiencey.being part of large automotive company we are audited once a year.the only issue that came up was paying over actual time when time listed was variable such as...
Re: CROSS-LINE WARRANTY - 09/18/2008
... claims getting through--I always use E-Claims though. I do see most Saturn claims reject for part # incompatible and have to submit parts in net....
CLAIM TYPE B - 07/01/2008
... failed on 18jun08. well within the 12mo,12,000 miles guidelines. Now for the weird part: It's on a 1977 monte carlo. Obviously not inside the 3,36 warr. Wins doesn't like the vin, tried submitting wihout the vin and with it. Both times rej with code...
Re: AUTHORIZATIONS - 07/31/2008
... order and make sure everything is on the RO. If there is anything incomplete, I go to responsible party for the needed information. I wish they would pull the VISS prior to servicing the vehicles, assuming there is warranty coverage. They don't even...
Re: Labor Op Help Please!!! - 08/13/2008
'09 Pont. G6 doesn't show any PDI adds. Sounds like it is part of the accessories package installation which is billed through your open parts acct. See "Chrome Appearance Package" post 8/6/08 under the "GM Claims Processing" section which will give...
Re: Labor Op Help Please!!! - 08/13/2008
[quote] Mark: Sounds like it is part of the accessories package installation which is billed through your open parts acct. See "Chrome Appearance Package" post 8/6/08 under the "GM Claims Processing" section which will give you more info. ---"Accessories"...
PIP4364. Fuel Composition test for P0172 - 08/14/2008
... and fill with fresh fuel, reset fuel compostion sensor and test drive. I can't find a lab op or a part number or a location for a fuel composition sensor! Anyone run into this one? Thanks, Brian...
Claim Lost in the Black Hole???? - 08/12/2008
... using a zero (I use the drop down menu on WINS) as a claim type, opcode, complaint code, failcode, part number, tech time, tech number and dollar amounts are all correct. What am I missing? Any suggestions? ARGHHH!...
Re: Tire Warranty - 06/12/2008
[quote] GMNL22564: good luck these are a real pain. [/quote] I especially love the part where I get to send the tires to Global Tire! Don't wear good clothes, you'll be sorry. Also, if you have more than one product line, be sure to use the correct...
Re: PARTS PRICING DISPUTE - 07/14/2009
GM Part Number: 89021297 ADHESIVE,THREADLOCKER HI TEMP/HI STRENGTH 10ML RED That is what I see in EPIC. Where do you see the QTY 10? I see 10 ML, which would be the amount of adhesive in the container....
We claim 1 qt of Optikleen washer fluid on every PDI. Part number is 1051515 and right now I am submitting it for 4.75 and it pays fine. Remember to use claim type I, complaint code MG and fail code 99. I am not sure on how far back you can go. I just...
SSR Labor Operation - 01/23/2008
GM Part Number: 15099844 PLATE ASM-R/CMPT LID LK CYL LAT Did not find match in our system or on DealerWorld...may be necessary to use a closest to operation.
NEED AN OP CODE - 01/10/2008
08 CHEV SILVERADO. PART#17801890. VIN:2GCEK13MX81108484 CLAIM TYPE B~ TUBE STEP. IN WARRANTY WIZARD THE ONLY THING I CAN COME CLOSE TO IS: ASSIST STEP MOTOR REPLACEMENT (N3370)AND ASSIST STEP CONTROLLER REPLACEMENT.(N5525). ANY HELP WOULD BE GREAT! THANKS,...
Re: ENGINE CRADLE MOUNT (OP CODE ??) - 03/21/2008
J1500 (ENGINE CODES C FOR V-8 OR 7 AND T FOR V-6) J1506 (ENGINE CODES 1, 8, K, N, 2, 4) CHECK THE LABOR OP PARTS REFERENCE GUIDE WHICH SOMETIMES GIVES LABOR OPS FOR SPECIFIC PART GROUPS
POWER RELEASE LIFTGATE LATCH - 03/10/2008
2006 HHR -- VIN#3GNDA13D96S511024 I AM LOOKING FOR A OP CODE FOR PT#13502697/LOCK, CHECKED PART GRP TO LABOR OP GUIDE, CHECKED EPIC "SAYS IT IS A - POWER RELEASE LIFTGATE LATCH ASSY !!! THANKS FOR ANY SUGGESTIONS !!
Junction Block - 03/03/2008
GM Part Number: 15870408 BLOCK ASM-ENG WRG HARN JUNC Based on vehicle application, use 'closest to' operation: Harness, Wiring - Engine Complete - Replace OPERATION NUMBER: N6970
IDLER PULLEY LABOR OP ??? - 11/07/2008
... FOR THIS ENGINE CODE...CHECKED EPIC FOR ACTUAL DESCRIPTION "SHOWS-BELT IDLER PULLEY"..... CHECKING PART-LABOR GR: ONLY PULLEY LABOR OP "COOLANT PUMP PULLEY" ...
Re: HEATED WASHER SWITCH - 12/11/2008
GM Part Number: 15261308 SWITCH ASM-ACSRY EPIC shows this as accessory switch,would use N2029
Re: Engine Warranty Question - 01/15/2009
... as customer paying all or any portion of transaction.) Goodwill adjustments where the purchaser participates and for GMPP repairs, (or other service contract), are eligible for the longer consumer warranty. Coverage does not apply when replaced during...
Re: Warranty Compliance - 11/26/2008
We are part of large corporation and audited once a year by corporate.one thing that could lead to GM charge back was clock times.lot of the labor times are variable times.diag,setup,wiring repairs.using the the radio labor op again as an exmaple. pays...
Tire Warranty on On A Roll Tires - 11/28/2008
... stories. How are we supposed to handle warranty on tires sold through the GM tire program? My last parts rep said we had to go back to the distributor, but my distributor says I have to handle it through GM like I would any other tire claim, being that...
Re: RADIO B CLAIM - 10/27/2008
... type B on it. My thinking was that since it was only repaired not a replacement radio there is no part warranty. After I explained my thinking to them they paid us the labor. However, the "replacement" radios are repaired units not new anyway so I'm...
Re: cant think.....argh - 08/25/2008
I think I'd put the second labor op with it's part on a second line, B auth and not H route. Although, they are a related repair and could go on the same line with a P for excess parts, and H route. I'm so afraid of what my AVM will do, that I avoid...
Re: REAR DIFFERENTIAL GEAR OIL - 08/19/2008
I've just had the same scenario with a reject for part incompatible. I had to H route for payment using "closest-to-op, fluid in net. I hope this one gets reviewed!!! I hate it when they don't have labor ops to cover the jobs!! B.C.
Re: Taking a Poll - 08/20/2008
... it or not-is helpful at times. 5. On average I process 50-60 claims daily. 6. The most difficult part of my job is rounding up the documentation (measurements,printouts,signatures,specs, etc)--nobody understands how important they are!! 7. The easiest...
Re: ACTUAL TIME VS TIME GUIDE TIME - 08/27/2008
... done a few of these and knows where to save time.this also goes to tech and shop effiencey.being part of large automotive company we are audited once a year.the only issue that came up was paying over actual time when time listed was variable such as...
Re: CROSS-LINE WARRANTY - 09/18/2008
... claims getting through--I always use E-Claims though. I do see most Saturn claims reject for part # incompatible and have to submit parts in net....
CLAIM TYPE B - 07/01/2008
... failed on 18jun08. well within the 12mo,12,000 miles guidelines. Now for the weird part: It's on a 1977 monte carlo. Obviously not inside the 3,36 warr. Wins doesn't like the vin, tried submitting wihout the vin and with it. Both times rej with code...
Re: AUTHORIZATIONS - 07/31/2008
... order and make sure everything is on the RO. If there is anything incomplete, I go to responsible party for the needed information. I wish they would pull the VISS prior to servicing the vehicles, assuming there is warranty coverage. They don't even...
Re: Labor Op Help Please!!! - 08/13/2008
'09 Pont. G6 doesn't show any PDI adds. Sounds like it is part of the accessories package installation which is billed through your open parts acct. See "Chrome Appearance Package" post 8/6/08 under the "GM Claims Processing" section which will give...
Re: Labor Op Help Please!!! - 08/13/2008
[quote] Mark: Sounds like it is part of the accessories package installation which is billed through your open parts acct. See "Chrome Appearance Package" post 8/6/08 under the "GM Claims Processing" section which will give you more info. ---"Accessories"...
PIP4364. Fuel Composition test for P0172 - 08/14/2008
... and fill with fresh fuel, reset fuel compostion sensor and test drive. I can't find a lab op or a part number or a location for a fuel composition sensor! Anyone run into this one? Thanks, Brian...
Claim Lost in the Black Hole???? - 08/12/2008
... using a zero (I use the drop down menu on WINS) as a claim type, opcode, complaint code, failcode, part number, tech time, tech number and dollar amounts are all correct. What am I missing? Any suggestions? ARGHHH!...
Re: Tire Warranty - 06/12/2008
[quote] GMNL22564: good luck these are a real pain. [/quote] I especially love the part where I get to send the tires to Global Tire! Don't wear good clothes, you'll be sorry. Also, if you have more than one product line, be sure to use the correct...
Re: PARTS PRICING DISPUTE - 07/14/2009
GM Part Number: 89021297 ADHESIVE,THREADLOCKER HI TEMP/HI STRENGTH 10ML RED That is what I see in EPIC. Where do you see the QTY 10? I see 10 ML, which would be the amount of adhesive in the container....
Re: TRANS REPLACEMENT - 04/14/2009
... I am having a brain fart. [/quote] I found the coverage on the PCC page it is 36months/100k miles part and labor coverage. You can get there under service workbench *gm powertrain information center. [/quote] Does this include reprogramming the tcc...
Re: Replaced starter - 02/25/2009
... issue a while back. The easiest way I could find to explain it to my service advisor's was this: Parts warranty only covers parts paid for by the CUSTOMER. If GM pays for the part it's under warranty and therefore it's a repeat repair. Yeah I know,...
Rear Object Sensor question - 02/25/2009
2007 Avalanche came in w/service park assist light on. Sensor 3 (right middle)code stored in history. Ordered part, painted & installed; drove & light came back on. Sensor 1 (left corner) code stored this time, same thing. Light came back on AGAIN,...
Re: DIFF CARR SUPT BUSHING LABOR OP ?? - 02/12/2009
I FOUND THIS ON J&L'S TOOLS SECTION. Part Group Labor Op 05.381 E2180 frt 05.381 E4187 rear
SATURN PT#15859578-BLOCK - 03/10/2009
07 SATURN AURA - 1G8ZS57N27F226087 SUBMITTED FOR #N1730-WIRE HARNESS JUNCTION BLOCK IF REJECTED FOR PT#15859578 NOT ON FILE... QUESTION: SHOULD I SUBMIT THE PART IN NET ??
ENG OIL PRESS GAUGE SENSOR (LABOR OP) - 03/09/2009
1989 GMC G3500 - 1GTGG35K8K7501704 REPLACED PT#10069218 "ENG OIL PRESS GAUGE SENSOR" .... UNABLE TO LOCATE OP CODE, HAVE CHECKED PART GRP TO LABOR OP --- ANY ASST GREATLY APPRECIATED
P/S ASSIST MOTOR KIT - LABOR OP ?? - 08/28/2009
2007 COBALT -- 1G1AL15F077397248 PT#20763801 P/S ASSIST MOTOR REPLACEMENT UNABLE TO LOCATE LABOR OP, HAVE CHECKED PART GRP TO LABOR GUIDE, CHECKED EPIC, ..... HELP PLEASE
Help finding opcode for G8 - 07/21/2009
... nearest opcode be on this one? It's not J0680 primary accessory drive tensioner, it rejected for part not compatible to labor op. Any help would be appreciated. I am STUMPED on this one. Sigh....
Call to DBC - 07/30/2009
... DBC. I dread it, and it is always as a last resort. Yesterday I racked my brain on finding a particular reason why one of my claims rejected. I checked the VIN, mileage, VIS, opcode, complaint code, failcode, part numbers... you name it. I couldn't...
AUX INLET HEATER FRONT HOSE - LABOR OP ?? - 10/26/2009
2008 EXPRESS VAN - VIN 1GCFG15X481204548 REPLACED PT#89024936 8.846 NOTHING IN PART TO LABOR GRP LISTING ANY SUGGESTIONS FOR A LABOR OP ???
POWER TRAIN QUESTION - 10/29/2009
... OIL LEAKING FROM ENGINE-FOUND COMING FROM AXLE SIDE COVER. , HAD TO RESEAL TRANS AXLE SIDE COVER. (PART # 24221233). I USED LABOR OP F2002. IT IS REJECTING FOR --LABOR OP REQUIRES DEALER AUTHORIZATION. I LOOKED UNDER MY LABOR OP LIST FOR POWERTRAIN...
Re: Excessive rental - 12/16/2009
We have excessive rental fairly often, usually a part delay causes it. Our Area guy has said that without a SPAC case number, excessive days won't be paid. It also helps to stay in touch with the REP during a long rental just so that they know there...
two parts, two labor ops, but switched the parts..... - 12/23/2009
I was rejected for part number incompatible for switching the parts from one labor op to another. E8434 should be "motor", E7680 "column". Both on same line. Got these two switched, but not sure the correct way to correct the issue....dumb.....dumbe...
Re: New DVM - 11/19/2009
... a WSC Specialist. That specialist is now your contact person for H-route claims. The specialist is part of the GM team, working closely with your Fixed Operations Manager (FOM), previously known as your DVM, and your FWS. While the FOM has the ability...
Re: Parts Missing From LPO Add-on DVD headrests - 11/20/2009
... caps & floor mats, but it was NOT noted on the delivery slip as they just looked to see if the parts were in the vehicle when delivered.?? [/quote] See Article 2.1.13 in the Policy & Procedures Manual: Handling of Damaged and Incorrect Part/Option...
Re: BATTERY - COVERAGE ??? - 10/05/2009
If the battery was replaced under GM warranty it is eligible for part warranty through GM if it is within the 12/12. Claim type B and it may have to be H-routed. If it was customer pay then it does go through the battery manufacturer's warranty. ...
Re: Question? Can you claim towing on a parts warranty repair? 12/12 - 11/27/2009
Actually, you can claim towing on parts warranty if it is a dealer installed part within 12/12. See P&P article 1.2.4.6 - Towing Policies: >"Towing policies covered in Article 1.5.14 also apply to >covered repairs under the GM Parts and Accessories...
Re: CLAIMING BRAKE PADS LIFETIME WARRANTY ON GLOBAL WARRANTY CLAIM - 02/03/2010
I had to call DBC on this one. You use the ZPTI claim type and the first time you submit for a lifetime part you have to mark the customer enthusiasm indicator and use the goodwill authorization to get it to pay. Sounds goofy, but it worked and this...
Re: GWM Authorization translation - 02/01/2010
... Restricted to Service Agent D- Exceeds SA Profile E- OLH Exceeds Ceiling F- Excessive Part Amount G- General Service Agent H- Net Ceiling Exceeded J- Waive Deductible K- Authorization is Required L- Not Allowed M- Rollback N- Incompatible P-...
Re: Installed accessories - 01/13/2010
... started using that yet. Hope this helps. Also, do watch the RPO codes. Sometimes there are parts "loose shipped" that are to be installed automatically with no extra time allowed. If the RPO code doesn't show up in the list, you can't claim extra...
GWM - Material Number Not Found Reject - 12/30/2009
Some additional information for this post: Jim & Marcia are on GWM (Northeast Region). This particular reject "material number not found" is reject code (772)as noted in the GWM User Manual. The battery part number is accurate - with a dealer price...
Re: CLAIMING BRAKE PADS LIFETIME WARRANTY ON GLOBAL WARRANTY CLAIM - 03/03/2010
USE ZPTI AND ANYTHING BEYOND 12/12 WILL NEED YOUR SER MANAGERS GOODWILL [/quote] I checked policy decision (goodwill) and over age boxes and my lifetime part claim was accepted.
Re: Parts amount exceeds allowance.... - 06/21/2010
... the allowance for labor op D3140." I put the lubricant and oil in misc and put the freon back in parts. Back to the parts amount excessive for labor op D3140. I then used a "P" authorization and it paid. Only problem is that it paid $784.07 too...
PONTIAC G8: SOLENOID LABOR OP ??? - 08/20/2010
I HAVE A PONTIAC G8 WHICH WE REPLACED A IGNITION LOCK SOLENOID PT#92184178 EPIC" CALLS IT A STEERING WHEEL LOCK SOLENOID LOOKING THRU PART# TO LABOR OP LEADS "NOTHING" ANY SUGGESTIONS APPRECIATED
DURASTOP and GWM - 04/06/2010
... pad claim on GWM. The reject code I'm getting is: Error 807 : Warranty time limit exceeded (parts). I know the vehicle is out of warranty. I know that it has been more than 12 months (technically not a part warranty because of this but it is a one...
... I am having a brain fart. [/quote] I found the coverage on the PCC page it is 36months/100k miles part and labor coverage. You can get there under service workbench *gm powertrain information center. [/quote] Does this include reprogramming the tcc...
Re: Replaced starter - 02/25/2009
... issue a while back. The easiest way I could find to explain it to my service advisor's was this: Parts warranty only covers parts paid for by the CUSTOMER. If GM pays for the part it's under warranty and therefore it's a repeat repair. Yeah I know,...
Rear Object Sensor question - 02/25/2009
2007 Avalanche came in w/service park assist light on. Sensor 3 (right middle)code stored in history. Ordered part, painted & installed; drove & light came back on. Sensor 1 (left corner) code stored this time, same thing. Light came back on AGAIN,...
Re: DIFF CARR SUPT BUSHING LABOR OP ?? - 02/12/2009
I FOUND THIS ON J&L'S TOOLS SECTION. Part Group Labor Op 05.381 E2180 frt 05.381 E4187 rear
SATURN PT#15859578-BLOCK - 03/10/2009
07 SATURN AURA - 1G8ZS57N27F226087 SUBMITTED FOR #N1730-WIRE HARNESS JUNCTION BLOCK IF REJECTED FOR PT#15859578 NOT ON FILE... QUESTION: SHOULD I SUBMIT THE PART IN NET ??
ENG OIL PRESS GAUGE SENSOR (LABOR OP) - 03/09/2009
1989 GMC G3500 - 1GTGG35K8K7501704 REPLACED PT#10069218 "ENG OIL PRESS GAUGE SENSOR" .... UNABLE TO LOCATE OP CODE, HAVE CHECKED PART GRP TO LABOR OP --- ANY ASST GREATLY APPRECIATED
P/S ASSIST MOTOR KIT - LABOR OP ?? - 08/28/2009
2007 COBALT -- 1G1AL15F077397248 PT#20763801 P/S ASSIST MOTOR REPLACEMENT UNABLE TO LOCATE LABOR OP, HAVE CHECKED PART GRP TO LABOR GUIDE, CHECKED EPIC, ..... HELP PLEASE
Help finding opcode for G8 - 07/21/2009
... nearest opcode be on this one? It's not J0680 primary accessory drive tensioner, it rejected for part not compatible to labor op. Any help would be appreciated. I am STUMPED on this one. Sigh....
Call to DBC - 07/30/2009
... DBC. I dread it, and it is always as a last resort. Yesterday I racked my brain on finding a particular reason why one of my claims rejected. I checked the VIN, mileage, VIS, opcode, complaint code, failcode, part numbers... you name it. I couldn't...
AUX INLET HEATER FRONT HOSE - LABOR OP ?? - 10/26/2009
2008 EXPRESS VAN - VIN 1GCFG15X481204548 REPLACED PT#89024936 8.846 NOTHING IN PART TO LABOR GRP LISTING ANY SUGGESTIONS FOR A LABOR OP ???
POWER TRAIN QUESTION - 10/29/2009
... OIL LEAKING FROM ENGINE-FOUND COMING FROM AXLE SIDE COVER. , HAD TO RESEAL TRANS AXLE SIDE COVER. (PART # 24221233). I USED LABOR OP F2002. IT IS REJECTING FOR --LABOR OP REQUIRES DEALER AUTHORIZATION. I LOOKED UNDER MY LABOR OP LIST FOR POWERTRAIN...
Re: Excessive rental - 12/16/2009
We have excessive rental fairly often, usually a part delay causes it. Our Area guy has said that without a SPAC case number, excessive days won't be paid. It also helps to stay in touch with the REP during a long rental just so that they know there...
two parts, two labor ops, but switched the parts..... - 12/23/2009
I was rejected for part number incompatible for switching the parts from one labor op to another. E8434 should be "motor", E7680 "column". Both on same line. Got these two switched, but not sure the correct way to correct the issue....dumb.....dumbe...
Re: New DVM - 11/19/2009
... a WSC Specialist. That specialist is now your contact person for H-route claims. The specialist is part of the GM team, working closely with your Fixed Operations Manager (FOM), previously known as your DVM, and your FWS. While the FOM has the ability...
Re: Parts Missing From LPO Add-on DVD headrests - 11/20/2009
... caps & floor mats, but it was NOT noted on the delivery slip as they just looked to see if the parts were in the vehicle when delivered.?? [/quote] See Article 2.1.13 in the Policy & Procedures Manual: Handling of Damaged and Incorrect Part/Option...
Re: BATTERY - COVERAGE ??? - 10/05/2009
If the battery was replaced under GM warranty it is eligible for part warranty through GM if it is within the 12/12. Claim type B and it may have to be H-routed. If it was customer pay then it does go through the battery manufacturer's warranty. ...
Re: Question? Can you claim towing on a parts warranty repair? 12/12 - 11/27/2009
Actually, you can claim towing on parts warranty if it is a dealer installed part within 12/12. See P&P article 1.2.4.6 - Towing Policies: >"Towing policies covered in Article 1.5.14 also apply to >covered repairs under the GM Parts and Accessories...
Re: CLAIMING BRAKE PADS LIFETIME WARRANTY ON GLOBAL WARRANTY CLAIM - 02/03/2010
I had to call DBC on this one. You use the ZPTI claim type and the first time you submit for a lifetime part you have to mark the customer enthusiasm indicator and use the goodwill authorization to get it to pay. Sounds goofy, but it worked and this...
Re: GWM Authorization translation - 02/01/2010
... Restricted to Service Agent D- Exceeds SA Profile E- OLH Exceeds Ceiling F- Excessive Part Amount G- General Service Agent H- Net Ceiling Exceeded J- Waive Deductible K- Authorization is Required L- Not Allowed M- Rollback N- Incompatible P-...
Re: Installed accessories - 01/13/2010
... started using that yet. Hope this helps. Also, do watch the RPO codes. Sometimes there are parts "loose shipped" that are to be installed automatically with no extra time allowed. If the RPO code doesn't show up in the list, you can't claim extra...
GWM - Material Number Not Found Reject - 12/30/2009
Some additional information for this post: Jim & Marcia are on GWM (Northeast Region). This particular reject "material number not found" is reject code (772)as noted in the GWM User Manual. The battery part number is accurate - with a dealer price...
Re: CLAIMING BRAKE PADS LIFETIME WARRANTY ON GLOBAL WARRANTY CLAIM - 03/03/2010
USE ZPTI AND ANYTHING BEYOND 12/12 WILL NEED YOUR SER MANAGERS GOODWILL [/quote] I checked policy decision (goodwill) and over age boxes and my lifetime part claim was accepted.
Re: Parts amount exceeds allowance.... - 06/21/2010
... the allowance for labor op D3140." I put the lubricant and oil in misc and put the freon back in parts. Back to the parts amount excessive for labor op D3140. I then used a "P" authorization and it paid. Only problem is that it paid $784.07 too...
PONTIAC G8: SOLENOID LABOR OP ??? - 08/20/2010
I HAVE A PONTIAC G8 WHICH WE REPLACED A IGNITION LOCK SOLENOID PT#92184178 EPIC" CALLS IT A STEERING WHEEL LOCK SOLENOID LOOKING THRU PART# TO LABOR OP LEADS "NOTHING" ANY SUGGESTIONS APPRECIATED
DURASTOP and GWM - 04/06/2010
... pad claim on GWM. The reject code I'm getting is: Error 807 : Warranty time limit exceeded (parts). I know the vehicle is out of warranty. I know that it has been more than 12 months (technically not a part warranty because of this but it is a one...
Re: FRT FLOOR CONSOLE ARMREST - 02/22/2012
C2740 Door And/Or Pad, Console Compartment - R&R Or Replace LABOR CODE: C2740 .2 P.S. - Don't you just LOVE how the LTG, EPIC and the techs all call the same part a different name? We are awesome! We can find anything with perserverance! HAhaha! When...
Re: NPN PARTS ON DOCUMENTS - 01/18/2012
I always ask my parts manager to give me a list of everything they use that doesn't have a GM part number. I keep current prices and bill things like the 3M products in the miscellaneous/net field. At first the manager was reluctant because he wanted...
NPN PARTS ON DOCUMENTS - 01/17/2012
I have a "never ending" battle with my parts dept over posting misc parts. Example: #PIO565/Doc#2703104 shows to add.. 3M strip calk PT#08578 On things like this: shouldnt they post as a misc part "cost to cost" ???
Re: WPC returns - 05/11/2012
[quote] cnkraemer: It's the way it's always been done. Even though I work full time I'm still considered part time since I work a half day for our Chevy store and a half day for one of our other stores. [/quote] Um, somebody better tell them that 2...
Re: Sheet metal repair - 05/24/2012
When we have a similar situation here, we have the body shop manager come inspect the sheet metal parts when they arrive, that way, he makes the call on if it's damaged too much and needs sent back (through the parts dept) or they will take the time to...
Re: One line or Two lines - 09/12/2013
... line. That will negate the "Repeat Repair". However, use the Op Code associated with the "Causal" part, Base time, Add times, and Diag as per that Op Code. Then, add OLH to cover additional repair time, provided they are not already covered in the original...
I think I just might snap.... - 04/02/2013
part dept sold vent visors over the counter. customer then took over to our bodyshop and paid to have them installed. Of course neither of those departments told me what had happened so I could have back then submit for an I op code. ugh.... now,(about ...
Re: BATTERTY PRICING - 11/01/2012
Parts is probably costing it out at their cost from their supplier. To get the Warranty Costing you will need the Battery Pricing sheet found in Global Connect in EPIC (Electronic Parts Information). Under the Periodical/Reference Header click the Inquiry ...
Process for over the counter parts - 11/09/2012
... a dumb question. I have been told that when an outside repair facility does an over the counter parts exchange (part only) that a Job Card does not need to be opened and that I can just enter all of my info from the Parts invoice directly. However,...
Re: Sublet - 07/02/2013
... your labour rate; including base labour, paint labour, and paint mix time. Add that expense to the part expense and material allowance total to get the total repair expense, had it been performed in the dealership. The sublet charge should not exceed...
Re: Question to J&L - 01/26/2011
... the Community are the online versions of our many helpful tools. Both the Labour Op Add-On and Part Group to Labour Op tools are located within the Resources tab. Also contained within this area are the Warranty Help Cards (PDI, Transportation Damage...
Re: PDI FLUID ADD ??? - 12/23/2010
... FLUID ADD ON A PDI - HOW WOULD I CLAIM IT AT THIS POINT, THE JOB CARD IS CLOSED & I CANT POST THE PART TO IT [/quote] Did you already submit a PDI fluid add without the DEF? If so, you have to go into Global Warranty and do an adjustment. Then add...
Re: Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 09/15/2010
... Z6998 for PDI adds with OLH and had to H-route. Our rep. paid it right away--I didn't catch the part in the bulletin when I did that one about using the other labor op. If you still have problems I'd call your warranty specialist and explain it...
Endgate molding - 2009 Silverado - 08/28/2010
searching for a endgate molding PT#25808206 Epic calls it: PubX Endgate Molding Assy Part# to Labor op guide "No help"
Re: Would you try to put a claim in for this? - 09/17/2010
[quote] CONNIEV: i know i wouldnt submit that claim..why would the service advisor expect you too..thats aftermarket parts not factory parts huh? customer should pay to have those installed..i would think [/quote] The parts were aftermarket, but the...
Re: Z2262 - 03/14/2011
... has been an update with the dexos1 quart pricing; accurate pricing is as follows: Dexos 1 Oil Part Number Price Quart 19293000 $ 3.15 (The Cadillac Maintenance Program Quick Reference Laminated Help Card will also be updated to reflect this new ...
Re: Requirements - 02/10/2011
... the tech a repair vs replacement sheet to start the process. I require the tech write the failed part serial number, PQC number and any other pertinent info gets attached to this form; this form stays on my desk. I fill out the opcode and time section...
Re: PDI Fluid adds article - 02/11/2011
... we add to every new vehicle. Cars get approximately 1 gallon and trucks get 1.5 gallons. Using part #1051515 x 2 ($4.57 for 32 oz.)with mark up of 40% 1 gallon would be $12.80. I attempted to claim that amount and got rejected, but was allowed $9.00....
2008 GMC Yukon - labor op E3521 - 01/13/2011
... code is not listed ..... never had this happen before, why would it show when you pull up under part description as powertrain/diesel must be have a blonde day / just not seeing it!!!!...
Re: windshield replacement - 04/26/2011
... question..... what do your dealerships do with the glass from the windshields after the warranty part can be scrapped? Do you recycle? Do you pitch in the dumpster? Just curious. [/quote] FYI, we contacted a local glass installer, and they said the...
Re: Flywheel Housing Seal opcode - 03/30/2011
... royally. Sigh. [/quote] I guess I am sort of curious then, if the r&r of trans is 4.7, and the part replaced not much further in (to take you to 6.9) and you have 2.0 olh for extended diagnosis if needed- what exactly what the tech doing during the...
Re: Saturn parts-warranty - 04/11/2011
[quote] sschepp: Is the markup for Saturn parts under warranty any different than normal GM warranty? I have a transmission claim and cannot figure out why GM is paying less for the parts than what we have. We were not a Saturn dealer originally. Thanks...
Re: GMPP Radio And Cluster Tax? - 05/19/2011
I TEND TO HAVE GMPP RADIO CLAIMS A FEW TIMES A MONTH, AND AS PER MY REP, I SUBMIT THE RADIO PART PLUS THE 25% MARK UP (UP TO $100, WHICH EVER IS LESS) PLUS TAX. HE HAS ME SUBMIT THIS IN NET AMNT AND ROUTE IT TOO HIM FOR APPROVAL, WITH A BREAK DOWN OF...
Re: Tonneau cover opcode - 06/17/2011
... paid. What is everyone else's dealership process when installing accessories? Does the service department print off a copy for submission? Does the part department submit them? Just wondering how to prevent this from happening again....
Re: bulletin number - 06/15/2011
... of or beyond the maintenance inspection period is considered maintenance and is not covered as a part of the New Vehicle Limited Warranty. The New Vehicle Limited Warranty only covers components when replacement or repair of these components is the result...
C2740 Door And/Or Pad, Console Compartment - R&R Or Replace LABOR CODE: C2740 .2 P.S. - Don't you just LOVE how the LTG, EPIC and the techs all call the same part a different name? We are awesome! We can find anything with perserverance! HAhaha! When...
Re: NPN PARTS ON DOCUMENTS - 01/18/2012
I always ask my parts manager to give me a list of everything they use that doesn't have a GM part number. I keep current prices and bill things like the 3M products in the miscellaneous/net field. At first the manager was reluctant because he wanted...
NPN PARTS ON DOCUMENTS - 01/17/2012
I have a "never ending" battle with my parts dept over posting misc parts. Example: #PIO565/Doc#2703104 shows to add.. 3M strip calk PT#08578 On things like this: shouldnt they post as a misc part "cost to cost" ???
Re: WPC returns - 05/11/2012
[quote] cnkraemer: It's the way it's always been done. Even though I work full time I'm still considered part time since I work a half day for our Chevy store and a half day for one of our other stores. [/quote] Um, somebody better tell them that 2...
Re: Sheet metal repair - 05/24/2012
When we have a similar situation here, we have the body shop manager come inspect the sheet metal parts when they arrive, that way, he makes the call on if it's damaged too much and needs sent back (through the parts dept) or they will take the time to...
Re: One line or Two lines - 09/12/2013
... line. That will negate the "Repeat Repair". However, use the Op Code associated with the "Causal" part, Base time, Add times, and Diag as per that Op Code. Then, add OLH to cover additional repair time, provided they are not already covered in the original...
I think I just might snap.... - 04/02/2013
part dept sold vent visors over the counter. customer then took over to our bodyshop and paid to have them installed. Of course neither of those departments told me what had happened so I could have back then submit for an I op code. ugh.... now,(about ...
Re: BATTERTY PRICING - 11/01/2012
Parts is probably costing it out at their cost from their supplier. To get the Warranty Costing you will need the Battery Pricing sheet found in Global Connect in EPIC (Electronic Parts Information). Under the Periodical/Reference Header click the Inquiry ...
Process for over the counter parts - 11/09/2012
... a dumb question. I have been told that when an outside repair facility does an over the counter parts exchange (part only) that a Job Card does not need to be opened and that I can just enter all of my info from the Parts invoice directly. However,...
Re: Sublet - 07/02/2013
... your labour rate; including base labour, paint labour, and paint mix time. Add that expense to the part expense and material allowance total to get the total repair expense, had it been performed in the dealership. The sublet charge should not exceed...
Re: Question to J&L - 01/26/2011
... the Community are the online versions of our many helpful tools. Both the Labour Op Add-On and Part Group to Labour Op tools are located within the Resources tab. Also contained within this area are the Warranty Help Cards (PDI, Transportation Damage...
Re: PDI FLUID ADD ??? - 12/23/2010
... FLUID ADD ON A PDI - HOW WOULD I CLAIM IT AT THIS POINT, THE JOB CARD IS CLOSED & I CANT POST THE PART TO IT [/quote] Did you already submit a PDI fluid add without the DEF? If so, you have to go into Global Warranty and do an adjustment. Then add...
Re: Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 09/15/2010
... Z6998 for PDI adds with OLH and had to H-route. Our rep. paid it right away--I didn't catch the part in the bulletin when I did that one about using the other labor op. If you still have problems I'd call your warranty specialist and explain it...
Endgate molding - 2009 Silverado - 08/28/2010
searching for a endgate molding PT#25808206 Epic calls it: PubX Endgate Molding Assy Part# to Labor op guide "No help"
Re: Would you try to put a claim in for this? - 09/17/2010
[quote] CONNIEV: i know i wouldnt submit that claim..why would the service advisor expect you too..thats aftermarket parts not factory parts huh? customer should pay to have those installed..i would think [/quote] The parts were aftermarket, but the...
Re: Z2262 - 03/14/2011
... has been an update with the dexos1 quart pricing; accurate pricing is as follows: Dexos 1 Oil Part Number Price Quart 19293000 $ 3.15 (The Cadillac Maintenance Program Quick Reference Laminated Help Card will also be updated to reflect this new ...
Re: Requirements - 02/10/2011
... the tech a repair vs replacement sheet to start the process. I require the tech write the failed part serial number, PQC number and any other pertinent info gets attached to this form; this form stays on my desk. I fill out the opcode and time section...
Re: PDI Fluid adds article - 02/11/2011
... we add to every new vehicle. Cars get approximately 1 gallon and trucks get 1.5 gallons. Using part #1051515 x 2 ($4.57 for 32 oz.)with mark up of 40% 1 gallon would be $12.80. I attempted to claim that amount and got rejected, but was allowed $9.00....
2008 GMC Yukon - labor op E3521 - 01/13/2011
... code is not listed ..... never had this happen before, why would it show when you pull up under part description as powertrain/diesel must be have a blonde day / just not seeing it!!!!...
Re: windshield replacement - 04/26/2011
... question..... what do your dealerships do with the glass from the windshields after the warranty part can be scrapped? Do you recycle? Do you pitch in the dumpster? Just curious. [/quote] FYI, we contacted a local glass installer, and they said the...
Re: Flywheel Housing Seal opcode - 03/30/2011
... royally. Sigh. [/quote] I guess I am sort of curious then, if the r&r of trans is 4.7, and the part replaced not much further in (to take you to 6.9) and you have 2.0 olh for extended diagnosis if needed- what exactly what the tech doing during the...
Re: Saturn parts-warranty - 04/11/2011
[quote] sschepp: Is the markup for Saturn parts under warranty any different than normal GM warranty? I have a transmission claim and cannot figure out why GM is paying less for the parts than what we have. We were not a Saturn dealer originally. Thanks...
Re: GMPP Radio And Cluster Tax? - 05/19/2011
I TEND TO HAVE GMPP RADIO CLAIMS A FEW TIMES A MONTH, AND AS PER MY REP, I SUBMIT THE RADIO PART PLUS THE 25% MARK UP (UP TO $100, WHICH EVER IS LESS) PLUS TAX. HE HAS ME SUBMIT THIS IN NET AMNT AND ROUTE IT TOO HIM FOR APPROVAL, WITH A BREAK DOWN OF...
Re: Tonneau cover opcode - 06/17/2011
... paid. What is everyone else's dealership process when installing accessories? Does the service department print off a copy for submission? Does the part department submit them? Just wondering how to prevent this from happening again....
Re: bulletin number - 06/15/2011
... of or beyond the maintenance inspection period is considered maintenance and is not covered as a part of the New Vehicle Limited Warranty. The New Vehicle Limited Warranty only covers components when replacement or repair of these components is the result...
Pre-Delivery Inspections and the detail department - 09/07/2011
... time was allocated to clean the vehicle for the lot. I am in the process of changing my detail department from hourly to flat-rate, so you can see where I am going with this! I have looked all through the P&P Manual and see no reference to clean-up...
Re: Parts Warranty when vehicle is still under warranty - 09/27/2011
... percentage of repeat repairs. [/quote] My suggestion to GM would be to stop making the cheapest parts that continue to fail. Then the repeat repairs would stop. I don't see how the repeat repairs are the dealerships fault when the part is the thing...
Service Call - 11/21/2011
... no codes since he didn't take the tester that produces a print-out with him and there is no failed part. Service manager says we could get paid for these. I say that's what Roadside Assistance is for, and that we can NOT get paid for this. He claims...
Re: 50/50 SPLIT - 10/28/2011
[quote] GMNL09526: So where does the part stating: submitting "WITHOUT" service contract & submitting "WITH" a service contract (where the cust pays 1/2 there deduct) come in to play [/quote] I have had ONE customer request reimbursement who had a...
Re: 2010 CAMARO - STRIPE - 10/11/2011
... started hand-writing in the ones I use often. You just need to use the one closest to the part you are submitting for. I agree on the B7011 if you looked it up with the VIN....
Re: Pre-Authorization Requests for Transmission/Engine/Tires etc - 11/30/2011
... and make sure it gets to them for authorization. For the PQC ones you are basically just getting part of the work out of the way before you call them, when they pull it up it saves them having to ask you all that information while on the phone. [/quote] Thanks!...
Remote Control Door Lock Receiver Antenna - 01/16/2012
Looking for a 2010 Colorado - Vin#1GCJTCDE9A8101575 I am unable to locate a labor op for a Remote Control Door Lock Receiver Antenna, I have checked thru Part to labor op guide, but nothing any asst - greatly appreciated
Android Auto update - 03/11/2016
... to everyone else? Specifically the "doing it during the PDI and getting 0.4 hours at full rate" part. Joe ...
Forum - 02/08/2017
... for an updated dollar amount for the oil charged out in net item. While the specific oil part number must be used when performing the repair - the expense for the oil is claimed as a net item expense. There is a contradiction between the allowed amount...
Forum - 10/19/2016
cnkraemer: I have not had success finding a document that addresses the issue of a non-covered part failure causing the failure of a warranty covered component. Is there a specific scenario?
Recall 14113, but no cylinder in kit? - 06/13/2014
We got parts in for an HHR that had 14092 & 14113 on it. The technician told me later that the kit did not come with new tumblers or lock cylinder, but did have the new keys in it. We checked with another dealer, and indeed, they had seen this too....
Re: What Would You Do - 04/14 - 07/07/2014
... Submitted base labour time was 0.3 hours for the oil filter replace (identified as the causal part) and 19.7 hours was entered as OLH. All necessary parts were claimed. Due to the number of hours entered in OLH and excessive parts the claim was routed...
Re: DEALER INSTALLED TRANSMISSION PARTS WARRANTY - 12/04/2014
... field of the transaction. Check the Policy box, add comments to support (transmission parts warranty 3/100) and resubmit. The service manager must indicate Policy on the hard copy of the job card (sign/initial, date, time and explanation). Because...
Forum - 05/30/2017
... with the repair (replacement of the headliner) was claimed as OLH-consequential damage. A causal part description was entered to indicate the failure as the third brake lamp with reference in the comments field to the original paid transaction with...
Forum - 05/10/2017
... it was necessary. The difference between 30K and 100K is a lot of hard work on your part too, just sayin'! Good luck!...
What Would You Do - 09/17 - 08/22/2017
... with the special coverage labor operation, appropriate labor, OLH for the gear, and all required parts associated with the repair. The technician comments supported the replacement of the additional necessary parts. The claim rejected with errors...
Clarification on closest labor op please! - 07/14/2017
... Although “Replacement” is described in the labor code, it also implies that the part or assembly could be repairable and can be removed, repaired, and reinstalled. Some labor codes so noted are followed by ADD statements which cover possible...
What Would You Do - 07/17 - 06/19/2017
... number was claimed on the warranty transaction with the flywheel also indicated as the causal part. Because the vehicle had 65,000 miles on the odometer, the claim was originally written up as customer pay. Once the cause of failure was determined,...
Forum - 12/20/2017
... OLH, where OLH represents labor to address extenuating circumstances that are not part of the published repair procedure for that component. Rotor machining through the vehicle's base warranty period (e.g. 3/36)....
Forum - 11/15/2017
I have got to get out of saying 12/12 for part warranties. I am still not used to the unlimited miles change. The accessories I add to the build are steps, remote starts, dvd headrests, emblems, hitch packages and bug guards/vent visors. I have...
Forum - 12/21/2017
... Although “Replacement” is described in the labor code, it also implies that the part or assembly could be repairable and can be removed, repaired, and reinstalled. Some labor codes so noted are followed by ADD statements which cover possible...
Forum - 01/04/2018
Bulletin 15-06-03-002 provides the original equipment ratings and part numbers used to set up a proper battery test - based on the vehicle and engine. It is very important that the technician sets the battery test up correctly (including the correct...
Forum - 02/09/2018
... op for that pays it. You get an hour if you document that you had to do it, it wasn't required as part of the published procedure, and you have appropriate punch times to justify it....
DBC Frustration... - 02/08/2018
... was in top right corner, taking me straight to labor op. I submit claim and get a incompatible part rejection. I contacted them, because I was sure it was a clerical error (still am sure of that) and was told to use a rear bumper trim replacement?? I...
Forum - 05/01/2018
This is my app list with the "Warranty Administration Resource Center" not listed. This is what I get when I look at the app controls. It indicates that it is part of my list, but it isn't.
... time was allocated to clean the vehicle for the lot. I am in the process of changing my detail department from hourly to flat-rate, so you can see where I am going with this! I have looked all through the P&P Manual and see no reference to clean-up...
Re: Parts Warranty when vehicle is still under warranty - 09/27/2011
... percentage of repeat repairs. [/quote] My suggestion to GM would be to stop making the cheapest parts that continue to fail. Then the repeat repairs would stop. I don't see how the repeat repairs are the dealerships fault when the part is the thing...
Service Call - 11/21/2011
... no codes since he didn't take the tester that produces a print-out with him and there is no failed part. Service manager says we could get paid for these. I say that's what Roadside Assistance is for, and that we can NOT get paid for this. He claims...
Re: 50/50 SPLIT - 10/28/2011
[quote] GMNL09526: So where does the part stating: submitting "WITHOUT" service contract & submitting "WITH" a service contract (where the cust pays 1/2 there deduct) come in to play [/quote] I have had ONE customer request reimbursement who had a...
Re: 2010 CAMARO - STRIPE - 10/11/2011
... started hand-writing in the ones I use often. You just need to use the one closest to the part you are submitting for. I agree on the B7011 if you looked it up with the VIN....
Re: Pre-Authorization Requests for Transmission/Engine/Tires etc - 11/30/2011
... and make sure it gets to them for authorization. For the PQC ones you are basically just getting part of the work out of the way before you call them, when they pull it up it saves them having to ask you all that information while on the phone. [/quote] Thanks!...
Remote Control Door Lock Receiver Antenna - 01/16/2012
Looking for a 2010 Colorado - Vin#1GCJTCDE9A8101575 I am unable to locate a labor op for a Remote Control Door Lock Receiver Antenna, I have checked thru Part to labor op guide, but nothing any asst - greatly appreciated
Android Auto update - 03/11/2016
... to everyone else? Specifically the "doing it during the PDI and getting 0.4 hours at full rate" part. Joe ...
Forum - 02/08/2017
... for an updated dollar amount for the oil charged out in net item. While the specific oil part number must be used when performing the repair - the expense for the oil is claimed as a net item expense. There is a contradiction between the allowed amount...
Forum - 10/19/2016
cnkraemer: I have not had success finding a document that addresses the issue of a non-covered part failure causing the failure of a warranty covered component. Is there a specific scenario?
Recall 14113, but no cylinder in kit? - 06/13/2014
We got parts in for an HHR that had 14092 & 14113 on it. The technician told me later that the kit did not come with new tumblers or lock cylinder, but did have the new keys in it. We checked with another dealer, and indeed, they had seen this too....
Re: What Would You Do - 04/14 - 07/07/2014
... Submitted base labour time was 0.3 hours for the oil filter replace (identified as the causal part) and 19.7 hours was entered as OLH. All necessary parts were claimed. Due to the number of hours entered in OLH and excessive parts the claim was routed...
Re: DEALER INSTALLED TRANSMISSION PARTS WARRANTY - 12/04/2014
... field of the transaction. Check the Policy box, add comments to support (transmission parts warranty 3/100) and resubmit. The service manager must indicate Policy on the hard copy of the job card (sign/initial, date, time and explanation). Because...
Forum - 05/30/2017
... with the repair (replacement of the headliner) was claimed as OLH-consequential damage. A causal part description was entered to indicate the failure as the third brake lamp with reference in the comments field to the original paid transaction with...
Forum - 05/10/2017
... it was necessary. The difference between 30K and 100K is a lot of hard work on your part too, just sayin'! Good luck!...
What Would You Do - 09/17 - 08/22/2017
... with the special coverage labor operation, appropriate labor, OLH for the gear, and all required parts associated with the repair. The technician comments supported the replacement of the additional necessary parts. The claim rejected with errors...
Clarification on closest labor op please! - 07/14/2017
... Although “Replacement” is described in the labor code, it also implies that the part or assembly could be repairable and can be removed, repaired, and reinstalled. Some labor codes so noted are followed by ADD statements which cover possible...
What Would You Do - 07/17 - 06/19/2017
... number was claimed on the warranty transaction with the flywheel also indicated as the causal part. Because the vehicle had 65,000 miles on the odometer, the claim was originally written up as customer pay. Once the cause of failure was determined,...
Forum - 12/20/2017
... OLH, where OLH represents labor to address extenuating circumstances that are not part of the published repair procedure for that component. Rotor machining through the vehicle's base warranty period (e.g. 3/36)....
Forum - 11/15/2017
I have got to get out of saying 12/12 for part warranties. I am still not used to the unlimited miles change. The accessories I add to the build are steps, remote starts, dvd headrests, emblems, hitch packages and bug guards/vent visors. I have...
Forum - 12/21/2017
... Although “Replacement” is described in the labor code, it also implies that the part or assembly could be repairable and can be removed, repaired, and reinstalled. Some labor codes so noted are followed by ADD statements which cover possible...
Forum - 01/04/2018
Bulletin 15-06-03-002 provides the original equipment ratings and part numbers used to set up a proper battery test - based on the vehicle and engine. It is very important that the technician sets the battery test up correctly (including the correct...
Forum - 02/09/2018
... op for that pays it. You get an hour if you document that you had to do it, it wasn't required as part of the published procedure, and you have appropriate punch times to justify it....
DBC Frustration... - 02/08/2018
... was in top right corner, taking me straight to labor op. I submit claim and get a incompatible part rejection. I contacted them, because I was sure it was a clerical error (still am sure of that) and was told to use a rear bumper trim replacement?? I...
Forum - 05/01/2018
This is my app list with the "Warranty Administration Resource Center" not listed. This is what I get when I look at the app controls. It indicates that it is part of my list, but it isn't.
Forum - 05/02/2018
In regards to what ghersley said. I was told that it is how we are to do it. Submit but change the parts cost. That being said it will create an accounting and parts nightmare in a sense. If the parts department charges it...
Forum - 03/07/2024
... at least the new one is on the box and then if they miss the old they have to go pull the warranty part return and get it before I pay them. With the roof rail, again since day one both or no pay. ( I am not called Franzilla for nothing lol)...
Forum - 03/03/2023
... at P&P section 5.14 it has some decent information. (this is not all of it) 5.14 - Warranty Parts Expediting GM will reimburse Service Agent for GM parts obtained locally and expenses incurred for expediting GM parts not in Service Agent inventory...
Forum - 03/08/2023
... you are trying to warranty. The next thing I would do is use the warranty job aid with the VIN and part number for whatever you are doing and see which one tells you to use it for a particular LPO. One will usually say do not use for LPO options. You...
Forum - 06/14/2022
... serves (which it may not) we did a pre-authorization for a PET override using the opcode for the part that you were waiting for but you only submit for the rental amount. I think my DMA tried to give me some opcode but she usually pulled the wrong one...
Forum - 04/14/2022
... is shut off. I know exactly what you mean though, you cannot do manual claims in global due to the parts issue, also it doubles the comment boxes when you modify claims and you cannot select a causal part. Those things are just for starters. It is all...
Forum - 08/18/2023
... to attach to pending claims and then go back to 'view transactions' to verify it went. Just had a part warranty reject for attachment missing... I have had this happen a few times in the last few months, but I figured it was our internet dropping...
Forum - 03/23/2023
ZPTI transaction types are not eligible for parts expedite per P&P 5.14 "Service Agent-owned vehicles, and parts and accessories replaced under part warranties (ZPTI / ZPTC), are not eligible for parts expediting." The Admin needs to remove the expedite...
Forum - 01/17/2020
... lines attempted to submit, the 2nd line was related to the first and should have been submitted as part of the first line because it is a related (or same) opcode that is rejecting as a repeat repair to the first. In this event you would go into global...
Forum - 03/24/2020
... of Component in Pairs: When repairs necessitate both left/right or front/rear repairs or part replacements, Service Agents are to use the single labour operation and submit for the "Add Time" for performing both sides. If unique labour operations are...
Forum - 02/04/2021
... you would need separate punches to identify and submit for other hours. If they aren't replacing a part it shouldn't be over the base time but I can see some rare circumstances. As always an explanation in general comments would be best unless it needs...
Forum - 11/19/2020
Hi CarolRoyal! The GM Service Replacement Parts and Accessories Warranty Quick Reference Chart in the Parts Policies and Procedures Manual (page 108) is a helpful reference tool. Failed parts replaced under warranty or 100% policy are...
Forum - 03/08/2019
Similar to others, when a SPAC case is used we get the related printouts from the parts manager and attach them to the invoice. My WSC rep asks for this on the rework for the pre-auth. My SM scans them and handles all of that usually. Sometimes he asks...
Forum - 08/04/2018
... in house. Maybe they believe you were overcharged for the work performed on the sublet. If some part of the operation you claimed was doing what the tech did they will want you to reduce the pay time to the tech. What operation code did you use? Are...
Forum - 05/30/2018
... detail regarding your request so we can provide assistance? P&P Article 3.2.7 pertains to Parts, including Non-GM parts and Warranty/Policy Part Turn In. P&P Article 4.1.3 lists the hours of operation for TAC. Thanks in advance! ...
Forum - 07/26/2018
jblox: Is this a claim for a dealer installed accessory repair? If so, was a ZSET transaction originally submitted for the install? What labor operation was submitted? What part(s) were installed?
PARTS ORDERED PRIOR TO WARRANTY EXPIRATION BUT REPAIR NOT DONE UNTIL AFTER EXPIRATION - 06/19/2018
What is the best way to submit a claim where you ordered parts prior to warranty expiration, then the part comes in and customer comes in for repair but the warranty has now expired? My DMA answered me back and said: Run calculator, send me...
Forum - 11/16/2018
... the machine says .650kg difference you just bill that as 65. From there it just depends on your parts department. My PM and I set the system up to bill it correctly with the GM part number ending in XX that is billed to the ticket. When I validate the...
Forum - 05/08/2018
AFTER SUBMITTING MY CLAIMS FOR RECALL 18138 AND HAVING COOLANT IN NET ITEMS FOR 1/2 GALLON, AND THEN TRIED 1 GALLON IN PARTS LINE WITH BOTH CLAIMS BEING REJECTED MY CALL TO DBC WAS SENT UP TO LEVEL 2. TODAY I GOT THIS RESPONSE: Hi Heather, Good...
Forum - 10/04/2017
... line transaction with the engine as the causal component - the engine indicated as the causal part and the engine replacement labor operation. Utilize OLH for the labor to replace the other components (with reduction for overlap, if any). Service...
Forum - 08/01/2017
... only apply to true OLH, which represents labor to address extenuating circumstances that are not part of the published repair procedure for that component. OLH submitted in this situation should not exceed the published base time for the single...
Re: Question regarding technician documentation - 07/22/2015
... of a paper file that includes the shop copy of the job card or an electronic vehicle history as part of an electronic job card system or optically scanned paper job card copies. Electronic or scanned storage must include all supporting documentation...including...
Re: Closest Available Labor Operation - 07/09/2015
... use of closest to labor operations for repairs is typically not the norm, it is, for the most part, infrequent. Kristen / jlwarranty...
Re: Closest Available Labor Operation - 08/20/2015
... I have used the labor op for it with base time but have been sure to note in my comments that the part was removed and reinstalled for repair. I'm new to this and am still learning all the do's and don'ts. Still so confusing. I previously worked for...
Re: Dealer Installed Parts Warranty Parameters and - 05/24/2016
Hi RuthAnne, Thanks for posting the part warranty question on the Forum! Would love to see an update on how you resolved the issue. Thanks! Kristen / jlwarranty
In regards to what ghersley said. I was told that it is how we are to do it. Submit but change the parts cost. That being said it will create an accounting and parts nightmare in a sense. If the parts department charges it...
Forum - 03/07/2024
... at least the new one is on the box and then if they miss the old they have to go pull the warranty part return and get it before I pay them. With the roof rail, again since day one both or no pay. ( I am not called Franzilla for nothing lol)...
Forum - 03/03/2023
... at P&P section 5.14 it has some decent information. (this is not all of it) 5.14 - Warranty Parts Expediting GM will reimburse Service Agent for GM parts obtained locally and expenses incurred for expediting GM parts not in Service Agent inventory...
Forum - 03/08/2023
... you are trying to warranty. The next thing I would do is use the warranty job aid with the VIN and part number for whatever you are doing and see which one tells you to use it for a particular LPO. One will usually say do not use for LPO options. You...
Forum - 06/14/2022
... serves (which it may not) we did a pre-authorization for a PET override using the opcode for the part that you were waiting for but you only submit for the rental amount. I think my DMA tried to give me some opcode but she usually pulled the wrong one...
Forum - 04/14/2022
... is shut off. I know exactly what you mean though, you cannot do manual claims in global due to the parts issue, also it doubles the comment boxes when you modify claims and you cannot select a causal part. Those things are just for starters. It is all...
Forum - 08/18/2023
... to attach to pending claims and then go back to 'view transactions' to verify it went. Just had a part warranty reject for attachment missing... I have had this happen a few times in the last few months, but I figured it was our internet dropping...
Forum - 03/23/2023
ZPTI transaction types are not eligible for parts expedite per P&P 5.14 "Service Agent-owned vehicles, and parts and accessories replaced under part warranties (ZPTI / ZPTC), are not eligible for parts expediting." The Admin needs to remove the expedite...
Forum - 01/17/2020
... lines attempted to submit, the 2nd line was related to the first and should have been submitted as part of the first line because it is a related (or same) opcode that is rejecting as a repeat repair to the first. In this event you would go into global...
Forum - 03/24/2020
... of Component in Pairs: When repairs necessitate both left/right or front/rear repairs or part replacements, Service Agents are to use the single labour operation and submit for the "Add Time" for performing both sides. If unique labour operations are...
Forum - 02/04/2021
... you would need separate punches to identify and submit for other hours. If they aren't replacing a part it shouldn't be over the base time but I can see some rare circumstances. As always an explanation in general comments would be best unless it needs...
Forum - 11/19/2020
Hi CarolRoyal! The GM Service Replacement Parts and Accessories Warranty Quick Reference Chart in the Parts Policies and Procedures Manual (page 108) is a helpful reference tool. Failed parts replaced under warranty or 100% policy are...
Forum - 03/08/2019
Similar to others, when a SPAC case is used we get the related printouts from the parts manager and attach them to the invoice. My WSC rep asks for this on the rework for the pre-auth. My SM scans them and handles all of that usually. Sometimes he asks...
Forum - 08/04/2018
... in house. Maybe they believe you were overcharged for the work performed on the sublet. If some part of the operation you claimed was doing what the tech did they will want you to reduce the pay time to the tech. What operation code did you use? Are...
Forum - 05/30/2018
... detail regarding your request so we can provide assistance? P&P Article 3.2.7 pertains to Parts, including Non-GM parts and Warranty/Policy Part Turn In. P&P Article 4.1.3 lists the hours of operation for TAC. Thanks in advance! ...
Forum - 07/26/2018
jblox: Is this a claim for a dealer installed accessory repair? If so, was a ZSET transaction originally submitted for the install? What labor operation was submitted? What part(s) were installed?
PARTS ORDERED PRIOR TO WARRANTY EXPIRATION BUT REPAIR NOT DONE UNTIL AFTER EXPIRATION - 06/19/2018
What is the best way to submit a claim where you ordered parts prior to warranty expiration, then the part comes in and customer comes in for repair but the warranty has now expired? My DMA answered me back and said: Run calculator, send me...
Forum - 11/16/2018
... the machine says .650kg difference you just bill that as 65. From there it just depends on your parts department. My PM and I set the system up to bill it correctly with the GM part number ending in XX that is billed to the ticket. When I validate the...
Forum - 05/08/2018
AFTER SUBMITTING MY CLAIMS FOR RECALL 18138 AND HAVING COOLANT IN NET ITEMS FOR 1/2 GALLON, AND THEN TRIED 1 GALLON IN PARTS LINE WITH BOTH CLAIMS BEING REJECTED MY CALL TO DBC WAS SENT UP TO LEVEL 2. TODAY I GOT THIS RESPONSE: Hi Heather, Good...
Forum - 10/04/2017
... line transaction with the engine as the causal component - the engine indicated as the causal part and the engine replacement labor operation. Utilize OLH for the labor to replace the other components (with reduction for overlap, if any). Service...
Forum - 08/01/2017
... only apply to true OLH, which represents labor to address extenuating circumstances that are not part of the published repair procedure for that component. OLH submitted in this situation should not exceed the published base time for the single...
Re: Question regarding technician documentation - 07/22/2015
... of a paper file that includes the shop copy of the job card or an electronic vehicle history as part of an electronic job card system or optically scanned paper job card copies. Electronic or scanned storage must include all supporting documentation...including...
Re: Closest Available Labor Operation - 07/09/2015
... use of closest to labor operations for repairs is typically not the norm, it is, for the most part, infrequent. Kristen / jlwarranty...
Re: Closest Available Labor Operation - 08/20/2015
... I have used the labor op for it with base time but have been sure to note in my comments that the part was removed and reinstalled for repair. I'm new to this and am still learning all the do's and don'ts. Still so confusing. I previously worked for...
Re: Dealer Installed Parts Warranty Parameters and - 05/24/2016
Hi RuthAnne, Thanks for posting the part warranty question on the Forum! Would love to see an update on how you resolved the issue. Thanks! Kristen / jlwarranty
Forum - 10/18/2016
... only apply to true OLH, which represents labor to address extenuating circumstances that are not part of the published repair procedure for that component. OLH submitted in this situation should not exceed the published base time for the single...
GMC YUKON: LIFTGATE MODULE - 12/21/2011
I HAVE A 2007 GMC YUKON (1GKFK66867J374223) We replaced PT#25889603 / Liftgate close actr mot cont module ** Unable to locate labor op** Have checked: part to labor op guide "no help" any asst greatly appreciated !!
2011 Malibu paint issue - 07/21/2011
... that replacing the seals would not help since the new ones would be the same as the original parts. Our customer reluctantly agreed to have us perform the repair this way (she hated the idea of tape on her new car) after our GM rep said to tell her...
Re: EMRP 48/36 MG ENHANCED ?????? - 08/05/2011
... Mechanical Repair Program, known as eMRP, offers you extensive mechanical coverage. If a part breaks, even if it results from wear and tear, and it's not on the very short list of excluded items, then it's covered. eMRP also includes roadside assistance...
Re: Z2262 - 03/08/2011
There is a help card for cadillac maintenace program under resources. It says to use the following parts numbers. Dexos 1 Oil Part Number Price Quart 19293000 $ 3.35 Bulk - Option 1 19293002 $12.13 Bulk - Option 2 19293003 $ 9.95 Hope thi...
Re: Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 09/15/2010
... Z6998 for PDI adds with OLH and had to H-route. Our rep. paid it right away--I didn't catch the part in the bulletin when I did that one about using the other labor op. If you still have problems I'd call your warranty specialist and explain it...
Re: What constitutes tampering? - 01/04/2011
Found this in P&P manual, does not say exhaust system, but does include cutting, welding, or disconnecting OE parts and components. 1.2.2.12 The New Vehicle Limited Warranty does not cover any damage or failure resulting from modification or alteration...
Required Operating Procedures Bulletin UPDATE - 01/10/2014
... Concern Results in Replacement of Component in Pairs: Combined left/right or front/rear repairs or part replacements are not normally necessary unless specifically indicated in a published repair procedure. In these cases, the published time will include...
Re: Ignition Switch Recall Parts Return - 06/06/2014
... components should be processed in the following manner: Submit an add credit to the appropriate part replacement labour operation for the applicable job cards. > Up to 0.3 hrs may be claimed for packaging and handling per labour operation. > Submit...
Re: Recalls 14063 and 13454 (Courtesy Transportation) - 04/22/2014
... can be performed " ... also you can provide a SPAC case number if available to support a long term part delay rental. ...
Re: Recall 12045 and Lock Cylinder Coding - 05/31/2012
It's part of the service procedure, and included in the time. 1. Remove the ignition lock cylinder. Refer to Ignition Lock Cylinder Replacement in SI. Note: For ignition lock cylinder assembly and coding, use the instructions provided with the new...
STEERING WHEEL HORN SWITCH - LABOR OP ??? - 12/30/2009
... ONLY THE HORN REPLACEMENT H0200 AS "CLOSEST OP CODE", NOTHING UNDER SWITCH, NOTHING COMES UP THRU PART TO LABOR GUIDE... WILL THIS FLY WITH GMPP AS H0200 CLOSEST OP CODE ??? "MUST BE HAVING A BRAIN CRAMP DAY"...
A/Trans Serv Seal Kit - labor op - 03/02/2010
2007 SILVERADO - 1GBJC39K47E513965 REPLACED PT#24248579 (4.005) PART GROUP # NOT LISTED IN J&L WARRANTY GUIDE EPIC STATES AS: A/TRANS SERV SEAL KIT NOT SURE OF LABOR OP TO USE.... ANY ASST GRATEFUL
FRT WHL DRV INT SHAFT -- LABOR OP ?? - 10/02/2009
2008 EQUINOX - 2CNDL937786291813 FRONT WHL DRIVE INT SHAFT PT#25865435 6.055 ONLY THING CLOSE: F1475 FRONT WHEEL DRIVE SHAFT - LEFT F1476 FRONT WHEEL DRIVE SHAFT - RIGHT IS THIS THE SAME THING & ONLY 1-PART # FOR EITHER SIDE
Re: GOODWILL - 09/28/2009
... do not apply unless the vehicle is within the 24/24K period. Diesel coverage in my opionion IS part of the GM New Vehicle Limited Warranty. Anyone have any thoughts on this?...
Re: LATCH LABOR OP ?? - 06/24/2009
... Anchors, Third Seat To Floor - Left - Replace -Maybe check with the tech for a better idea of the part too, but it sounds like these might be it --or at least a good "closest to" option....
Re: WINS VERSUS DCS - 07/20/2009
... a good deal of the information from the RO. WINS would require you to type in the VIN, mileage, part#'s, etc. I would think for your regular claims DCS would be your best bet. I do use WINS for resubmissions as I find it easier to navigate and since...
PROTECTIVE FILM - LABOR OP NEEDED - 03/16/2009
2008 HHR - 3GNDA53P38S598620 INSTALLED PART#25791042 GRP 15.506 (GRP NOT LISTED IN J&L) NOTHING COMES UP UNDER "FILM" OR "PROTECTIVE" EPIC STATES: FILM-RR S/D TR PNL PROTV ANY ASSIST GREATLY APPRECIATED
HAS THIS HAPPENED TO ANYONE ELSE? - 02/20/2009
... I RECEIVED A CALL FROM ONE OUR CUSTOMERS STATING THAT GM SENT THEM NOTICE OF THE RECALL AND THE PART AND INSTRUCTIONS TO FIX IT. I'VE KNOWN ABOUT THE NOTICE BUT THIS WAS THE FIRST TIME I'D EVER HEARD OF THEM SENDING THE PARTS. NOW MY DILEMMA, I NOW...
Re: pts warranty - 01/28/2009
Jodi 0 Number of Posts: 42 Re: Over The Counter Part Warranties -------------------------------------------------------------------------------- In wins you have the option of not using a vin with a claim type B as long as you aren't claiming labor....
Re: Exterior Roof Panel - 06/10/2008
... For out of warranty situations, use the appropriate labor operation from the LTG and submit as a part warranty claim (claim type B authorization G). The recall labor operation can only be used once, if used again the claim will reject for recall has...
RIGHT DOOR MODULE LABOR OP?? - 11/05/2008
2004 TAHOE: LOOKING FOR A LABOR OP FOR... TECH SAYS - PASSENGER DOOR MODULE PARTS DEPT - SHOWS PT#15883319 EPIC BY PART# - DOOR LOCK / SIDE WINDOW SWITCH NOT LOCATING A LABOR OP ????? PLEASE HELP
FUEL INJECTOR WIRING HARNESS - 04/01/2008
2005 SILVERADO - VIN #1GCHK23205F886959 UNABLE TO LOCATE AN OP CODE FOR PT#98017958 CHECKED THRU: PART GROUP TO LABOR OP "NOTHING" CHECKED EPIC DESCRIPTION: FUEL INJECTOR HARNESS ASSY THANKS FOR ANY OTHER IDEAS !!!
MARK OF EXCELLENCE QUESTION - 05/20/2008
... the dealership to maintain a set of glove box literature on each model year vehicle and/or part: A. until the end of the model year B. there is no requirement on glove box literature C. until the last of the dealer inventory is sold D. for one year...
Forum - 09/19/2007
... (another reference would be the WPC Bulletin # 99-00-89-019C) "For both types of requests (i.e., parts returns and/or repair order only requests) be sure to include a copy of the part return request form, repair order with the technician's comments,...
... only apply to true OLH, which represents labor to address extenuating circumstances that are not part of the published repair procedure for that component. OLH submitted in this situation should not exceed the published base time for the single...
GMC YUKON: LIFTGATE MODULE - 12/21/2011
I HAVE A 2007 GMC YUKON (1GKFK66867J374223) We replaced PT#25889603 / Liftgate close actr mot cont module ** Unable to locate labor op** Have checked: part to labor op guide "no help" any asst greatly appreciated !!
2011 Malibu paint issue - 07/21/2011
... that replacing the seals would not help since the new ones would be the same as the original parts. Our customer reluctantly agreed to have us perform the repair this way (she hated the idea of tape on her new car) after our GM rep said to tell her...
Re: EMRP 48/36 MG ENHANCED ?????? - 08/05/2011
... Mechanical Repair Program, known as eMRP, offers you extensive mechanical coverage. If a part breaks, even if it results from wear and tear, and it's not on the very short list of excluded items, then it's covered. eMRP also includes roadside assistance...
Re: Z2262 - 03/08/2011
There is a help card for cadillac maintenace program under resources. It says to use the following parts numbers. Dexos 1 Oil Part Number Price Quart 19293000 $ 3.35 Bulk - Option 1 19293002 $12.13 Bulk - Option 2 19293003 $ 9.95 Hope thi...
Re: Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 09/15/2010
... Z6998 for PDI adds with OLH and had to H-route. Our rep. paid it right away--I didn't catch the part in the bulletin when I did that one about using the other labor op. If you still have problems I'd call your warranty specialist and explain it...
Re: What constitutes tampering? - 01/04/2011
Found this in P&P manual, does not say exhaust system, but does include cutting, welding, or disconnecting OE parts and components. 1.2.2.12 The New Vehicle Limited Warranty does not cover any damage or failure resulting from modification or alteration...
Required Operating Procedures Bulletin UPDATE - 01/10/2014
... Concern Results in Replacement of Component in Pairs: Combined left/right or front/rear repairs or part replacements are not normally necessary unless specifically indicated in a published repair procedure. In these cases, the published time will include...
Re: Ignition Switch Recall Parts Return - 06/06/2014
... components should be processed in the following manner: Submit an add credit to the appropriate part replacement labour operation for the applicable job cards. > Up to 0.3 hrs may be claimed for packaging and handling per labour operation. > Submit...
Re: Recalls 14063 and 13454 (Courtesy Transportation) - 04/22/2014
... can be performed " ... also you can provide a SPAC case number if available to support a long term part delay rental. ...
Re: Recall 12045 and Lock Cylinder Coding - 05/31/2012
It's part of the service procedure, and included in the time. 1. Remove the ignition lock cylinder. Refer to Ignition Lock Cylinder Replacement in SI. Note: For ignition lock cylinder assembly and coding, use the instructions provided with the new...
STEERING WHEEL HORN SWITCH - LABOR OP ??? - 12/30/2009
... ONLY THE HORN REPLACEMENT H0200 AS "CLOSEST OP CODE", NOTHING UNDER SWITCH, NOTHING COMES UP THRU PART TO LABOR GUIDE... WILL THIS FLY WITH GMPP AS H0200 CLOSEST OP CODE ??? "MUST BE HAVING A BRAIN CRAMP DAY"...
A/Trans Serv Seal Kit - labor op - 03/02/2010
2007 SILVERADO - 1GBJC39K47E513965 REPLACED PT#24248579 (4.005) PART GROUP # NOT LISTED IN J&L WARRANTY GUIDE EPIC STATES AS: A/TRANS SERV SEAL KIT NOT SURE OF LABOR OP TO USE.... ANY ASST GRATEFUL
FRT WHL DRV INT SHAFT -- LABOR OP ?? - 10/02/2009
2008 EQUINOX - 2CNDL937786291813 FRONT WHL DRIVE INT SHAFT PT#25865435 6.055 ONLY THING CLOSE: F1475 FRONT WHEEL DRIVE SHAFT - LEFT F1476 FRONT WHEEL DRIVE SHAFT - RIGHT IS THIS THE SAME THING & ONLY 1-PART # FOR EITHER SIDE
Re: GOODWILL - 09/28/2009
... do not apply unless the vehicle is within the 24/24K period. Diesel coverage in my opionion IS part of the GM New Vehicle Limited Warranty. Anyone have any thoughts on this?...
Re: LATCH LABOR OP ?? - 06/24/2009
... Anchors, Third Seat To Floor - Left - Replace -Maybe check with the tech for a better idea of the part too, but it sounds like these might be it --or at least a good "closest to" option....
Re: WINS VERSUS DCS - 07/20/2009
... a good deal of the information from the RO. WINS would require you to type in the VIN, mileage, part#'s, etc. I would think for your regular claims DCS would be your best bet. I do use WINS for resubmissions as I find it easier to navigate and since...
PROTECTIVE FILM - LABOR OP NEEDED - 03/16/2009
2008 HHR - 3GNDA53P38S598620 INSTALLED PART#25791042 GRP 15.506 (GRP NOT LISTED IN J&L) NOTHING COMES UP UNDER "FILM" OR "PROTECTIVE" EPIC STATES: FILM-RR S/D TR PNL PROTV ANY ASSIST GREATLY APPRECIATED
HAS THIS HAPPENED TO ANYONE ELSE? - 02/20/2009
... I RECEIVED A CALL FROM ONE OUR CUSTOMERS STATING THAT GM SENT THEM NOTICE OF THE RECALL AND THE PART AND INSTRUCTIONS TO FIX IT. I'VE KNOWN ABOUT THE NOTICE BUT THIS WAS THE FIRST TIME I'D EVER HEARD OF THEM SENDING THE PARTS. NOW MY DILEMMA, I NOW...
Re: pts warranty - 01/28/2009
Jodi 0 Number of Posts: 42 Re: Over The Counter Part Warranties -------------------------------------------------------------------------------- In wins you have the option of not using a vin with a claim type B as long as you aren't claiming labor....
Re: Exterior Roof Panel - 06/10/2008
... For out of warranty situations, use the appropriate labor operation from the LTG and submit as a part warranty claim (claim type B authorization G). The recall labor operation can only be used once, if used again the claim will reject for recall has...
RIGHT DOOR MODULE LABOR OP?? - 11/05/2008
2004 TAHOE: LOOKING FOR A LABOR OP FOR... TECH SAYS - PASSENGER DOOR MODULE PARTS DEPT - SHOWS PT#15883319 EPIC BY PART# - DOOR LOCK / SIDE WINDOW SWITCH NOT LOCATING A LABOR OP ????? PLEASE HELP
FUEL INJECTOR WIRING HARNESS - 04/01/2008
2005 SILVERADO - VIN #1GCHK23205F886959 UNABLE TO LOCATE AN OP CODE FOR PT#98017958 CHECKED THRU: PART GROUP TO LABOR OP "NOTHING" CHECKED EPIC DESCRIPTION: FUEL INJECTOR HARNESS ASSY THANKS FOR ANY OTHER IDEAS !!!
MARK OF EXCELLENCE QUESTION - 05/20/2008
... the dealership to maintain a set of glove box literature on each model year vehicle and/or part: A. until the end of the model year B. there is no requirement on glove box literature C. until the last of the dealer inventory is sold D. for one year...
Forum - 09/19/2007
... (another reference would be the WPC Bulletin # 99-00-89-019C) "For both types of requests (i.e., parts returns and/or repair order only requests) be sure to include a copy of the part return request form, repair order with the technician's comments,...
Forum - 09/19/2007
[quote] Kristen: Unfortunately those costs are not reimbursable on a warranty claim, they are considered part of the dealers operating costs. The only instance that GM would reimburse for tools or machinery is when it is specifically stated in the bulletin...
Gremlins - 05/15/2008
... is due to gremlins eating our database. We caught them all, and are now back up. The sad part is that we lost a whole weeks worth (5/5 - 5/9) of forum posts and quiz answers. The good news is that if you didn't get a good score on this month's quizzes,...
Re: Warranty Admin. job description - 12/12/2008
... GLOBAL CONNECT. The service administrator function should be assigned to one person. This may be part-time work for one person, or full-time when there is enough volume to justify the position on that basis. Of course, a back-up should be trained to...
What Would You Do? 08/08 - 10/14/2008
... 32,421 miles on it. A few weeks after the service visit the customer was back in the service department with a concern of an oil leak from under the vehicle. After inspection, it was found that the leak was coming from the oil filter gasket. When part...
What Would You Do? 10/08 - 10/14/2008
A vehicle is in the service department for a transmission related concern. After diagnosing the customer concern, the technician determines that the transmission must be reconditioned. The repair is covered by a factory supplied service contract administered...
Re: need a labor op... - 07/17/2008
... allowable labor hours depending on actual time performing diagnosis. ADD: 0.0-0.3 Based on the Part Group to Labor Op Guide I checked all the opcodes, and this one seems to be the correct one....
Re: PROTECTIVE FILM - LABOR OP NEEDED - 03/17/2009
... this is what I've used before. [/quote] I got ours paid with this opcode too. I wrote it in my part group to labor op guide section in my manual so I could find it again! ...
Re: Accessory Warranty - 06/28/2012
Refer to the Parts & Accessories Policies & Procedures Manual (revised 5/10/12) page 59-60: New Defective Parts and Accessories Returns (Code 07). "Defective parts and accessories are defined as exhibiting a nonconformance that impedes the normal function...
Re: Recall 13454 & 14113 - 04/23/2014
Same on the rental. Waiting for payment. I emailed a GM rep and have info on the parts overage. I will copy and paste. We are to put all the parts on one op. If the dealer was billed for the individual parts, they need to put all three or four of those...
Re: What Would You Do - 04/14 - 04/25/2014
... removed and reinstalled the oil passage plugs in the head and block, cleaned the block and all parts. The condition of the crankshaft and bearings was checked. Number 1 and 2 pistons, connecting rods, camshaft main and rod bearings, oil pump, both...
Re: What Would You Do - 04/14 - 04/25/2014
... removed and reinstalled the oil passage plugs in the head and block, cleaned the block and all parts. The condition of the crankshaft and bearings was checked. Number 1 and 2 pistons, connecting rods, camshaft main and rod bearings, oil pump, both...
What Would You Do - 04/14 - 04/03/2014
... removed and reinstalled the oil passage plugs in the head and block, cleaned the block and all parts. The condition of the crankshaft and bearings was checked. Number 1 and 2 pistons, connecting rods, camshaft main and rod bearings, oil pump, both...
Re: What constitutes tampering? - 01/06/2011
... in P&P manual, does not say exhaust system, but does include cutting, welding, or disconnecting OE parts and components. 1.2.2.12 The New Vehicle Limited Warranty does not cover any damage or failure resulting from modification or alteration to the...
Re: GLOBAL WARRANTY MANAGEMENT AND ADP - 12/06/2010
... was time to switch to GWM, but I've gotten used to it and like it better than WINS (for the most part). The down side is that my claims don't get sent to GM overnight. I am about 2 days behind. Anyone know if ADP has changed the cost of the interface/maintenance...
Re: Endgate molding - 2009 Silverado - 08/30/2010
[quote] Rhonda: searching for a endgate molding PT#25808206 Epic calls it: PubX Endgate Molding Assy Part# to Labor op guide "No help" [/quote] What molding is it? I was looking at pictures of a 2009 Silverado & don't see any moldings... only emblems...
Re: Refrigerant - 05/11/2011
I have always put refrigerant into net. I take the part #12356150 which is for 30 lbs, verify the dealer cost and divide it by 30 to get the one pound price. I then add the correct percentage mark up and put the amount into net with notes in the general...
What Would You Do - 05/16 - 04/28/2016
... step is exhibiting corrosion; the passenger side is fine. The new steps are sold as a unit-one part number for both right and left side step. How should this customer concern be best addressed by management, taking into account that the customer has...
Forum - 02/02/2017
... On a side note: the vehicle must be registered in a qualifying state at the time of the part failure for the customer to be eligible for the warranty - if the vehicle is no longer registered in a qualifying state, emissions reverts back to Federal. I...
Re: Transmission Types - 12/16/2015
... etc. Disclaimer, for some reason, this doesn't always list the codes...but for the most part, this is how I find them. Hope this helps. ...
What Would You Do - 06/15 - 06/02/2015
... for example the installation of a new water pump; SI lists installing 2 NEW front cover bolts as part of the repair procedure. These new bolts must be charged out on the job card with the new water pump. These items, e.g. bolts, are specifically called...
Re: CUSTOMER ENTHUSIASIM WARRANTY - 04/07/2015
... and % of total for the reporting month (which includes beyond warranty limits, exceeds OLH limit, part ceiling exceeded, etc). While it is an important reporting metric, the appropriate use of empowerment and customer enthusiasm are just as significant....
Forum - 09/28/2017
... deploying, recycling, or disposing of airbags must be followed. Airbags for this recall are NOT part of the Used Airbag Return Process. ...
Forum - 09/25/2017
Thanks for the additional info : ) The part number, 23208491, correlates to a Rear License Plate Wiring Harness Junction Block Assembly. When searching the LTG - there are only two junction block options for a 2015 Silverado: 5430170 - Engine Wiring...
Forum - 02/09/2018
... COULD lead to a low coolant level her example clearly indicates that the thermostat is the failed part. If a customer actually complaining about a coolant leak and multiple leak sources were found, based on what I know, it would be done as OLH and parts...
Forum - 02/09/2018
... it out. jblox makes an excellent point, I have had many claims pay when I deselect the failed part and put a description in instead. I too do a little CYA by printing out chat transcripts and attaching them to the hard copies. I often placate them long...
[quote] Kristen: Unfortunately those costs are not reimbursable on a warranty claim, they are considered part of the dealers operating costs. The only instance that GM would reimburse for tools or machinery is when it is specifically stated in the bulletin...
Gremlins - 05/15/2008
... is due to gremlins eating our database. We caught them all, and are now back up. The sad part is that we lost a whole weeks worth (5/5 - 5/9) of forum posts and quiz answers. The good news is that if you didn't get a good score on this month's quizzes,...
Re: Warranty Admin. job description - 12/12/2008
... GLOBAL CONNECT. The service administrator function should be assigned to one person. This may be part-time work for one person, or full-time when there is enough volume to justify the position on that basis. Of course, a back-up should be trained to...
What Would You Do? 08/08 - 10/14/2008
... 32,421 miles on it. A few weeks after the service visit the customer was back in the service department with a concern of an oil leak from under the vehicle. After inspection, it was found that the leak was coming from the oil filter gasket. When part...
What Would You Do? 10/08 - 10/14/2008
A vehicle is in the service department for a transmission related concern. After diagnosing the customer concern, the technician determines that the transmission must be reconditioned. The repair is covered by a factory supplied service contract administered...
Re: need a labor op... - 07/17/2008
... allowable labor hours depending on actual time performing diagnosis. ADD: 0.0-0.3 Based on the Part Group to Labor Op Guide I checked all the opcodes, and this one seems to be the correct one....
Re: PROTECTIVE FILM - LABOR OP NEEDED - 03/17/2009
... this is what I've used before. [/quote] I got ours paid with this opcode too. I wrote it in my part group to labor op guide section in my manual so I could find it again! ...
Re: Accessory Warranty - 06/28/2012
Refer to the Parts & Accessories Policies & Procedures Manual (revised 5/10/12) page 59-60: New Defective Parts and Accessories Returns (Code 07). "Defective parts and accessories are defined as exhibiting a nonconformance that impedes the normal function...
Re: Recall 13454 & 14113 - 04/23/2014
Same on the rental. Waiting for payment. I emailed a GM rep and have info on the parts overage. I will copy and paste. We are to put all the parts on one op. If the dealer was billed for the individual parts, they need to put all three or four of those...
Re: What Would You Do - 04/14 - 04/25/2014
... removed and reinstalled the oil passage plugs in the head and block, cleaned the block and all parts. The condition of the crankshaft and bearings was checked. Number 1 and 2 pistons, connecting rods, camshaft main and rod bearings, oil pump, both...
Re: What Would You Do - 04/14 - 04/25/2014
... removed and reinstalled the oil passage plugs in the head and block, cleaned the block and all parts. The condition of the crankshaft and bearings was checked. Number 1 and 2 pistons, connecting rods, camshaft main and rod bearings, oil pump, both...
What Would You Do - 04/14 - 04/03/2014
... removed and reinstalled the oil passage plugs in the head and block, cleaned the block and all parts. The condition of the crankshaft and bearings was checked. Number 1 and 2 pistons, connecting rods, camshaft main and rod bearings, oil pump, both...
Re: What constitutes tampering? - 01/06/2011
... in P&P manual, does not say exhaust system, but does include cutting, welding, or disconnecting OE parts and components. 1.2.2.12 The New Vehicle Limited Warranty does not cover any damage or failure resulting from modification or alteration to the...
Re: GLOBAL WARRANTY MANAGEMENT AND ADP - 12/06/2010
... was time to switch to GWM, but I've gotten used to it and like it better than WINS (for the most part). The down side is that my claims don't get sent to GM overnight. I am about 2 days behind. Anyone know if ADP has changed the cost of the interface/maintenance...
Re: Endgate molding - 2009 Silverado - 08/30/2010
[quote] Rhonda: searching for a endgate molding PT#25808206 Epic calls it: PubX Endgate Molding Assy Part# to Labor op guide "No help" [/quote] What molding is it? I was looking at pictures of a 2009 Silverado & don't see any moldings... only emblems...
Re: Refrigerant - 05/11/2011
I have always put refrigerant into net. I take the part #12356150 which is for 30 lbs, verify the dealer cost and divide it by 30 to get the one pound price. I then add the correct percentage mark up and put the amount into net with notes in the general...
What Would You Do - 05/16 - 04/28/2016
... step is exhibiting corrosion; the passenger side is fine. The new steps are sold as a unit-one part number for both right and left side step. How should this customer concern be best addressed by management, taking into account that the customer has...
Forum - 02/02/2017
... On a side note: the vehicle must be registered in a qualifying state at the time of the part failure for the customer to be eligible for the warranty - if the vehicle is no longer registered in a qualifying state, emissions reverts back to Federal. I...
Re: Transmission Types - 12/16/2015
... etc. Disclaimer, for some reason, this doesn't always list the codes...but for the most part, this is how I find them. Hope this helps. ...
What Would You Do - 06/15 - 06/02/2015
... for example the installation of a new water pump; SI lists installing 2 NEW front cover bolts as part of the repair procedure. These new bolts must be charged out on the job card with the new water pump. These items, e.g. bolts, are specifically called...
Re: CUSTOMER ENTHUSIASIM WARRANTY - 04/07/2015
... and % of total for the reporting month (which includes beyond warranty limits, exceeds OLH limit, part ceiling exceeded, etc). While it is an important reporting metric, the appropriate use of empowerment and customer enthusiasm are just as significant....
Forum - 09/28/2017
... deploying, recycling, or disposing of airbags must be followed. Airbags for this recall are NOT part of the Used Airbag Return Process. ...
Forum - 09/25/2017
Thanks for the additional info : ) The part number, 23208491, correlates to a Rear License Plate Wiring Harness Junction Block Assembly. When searching the LTG - there are only two junction block options for a 2015 Silverado: 5430170 - Engine Wiring...
Forum - 02/09/2018
... COULD lead to a low coolant level her example clearly indicates that the thermostat is the failed part. If a customer actually complaining about a coolant leak and multiple leak sources were found, based on what I know, it would be done as OLH and parts...
Forum - 02/09/2018
... it out. jblox makes an excellent point, I have had many claims pay when I deselect the failed part and put a description in instead. I too do a little CYA by printing out chat transcripts and attaching them to the hard copies. I often placate them long...
Forum - 01/05/2018
... on a warranty repair. Generally, if the repair is going to take a good portion of the day or part of the day we encourage people to use the shuttle so that they're not just hanging around. Most people take advantage of it. If the advisor...
Forum - 08/01/2018
... means one of two things, The alignment is included in the base time since it is listed as part of the procedure GM made an error in LTG and omitted the add for alignment If you aren't worried about your reject rate I might gamble on this one and submit...
Forum - 09/20/2018
... Vehicle History (IVH), the vehicle MUST be registered in a qualifying state at the time of part failure for the customer to be eligible for the warranty shown. If the vehicle is no longer registered in a qualifying state, emissions component coverage...
Forum - 09/20/2018
... Vehicle History (IVH), the vehicle MUST be registered in a qualifying state at the time of part failure for the customer to be eligible for the warranty shown. If the vehicle is no longer registered in a qualifying state, emissions component coverage...
Forum - 03/25/2021
... and emissions recalls, emission control system warranty, GM maintenance programs, and replacement part warranties may be provided. Any other repair coverage may be considered if the failure appears to be a defect in material or workmanship covered by...
Forum - 02/07/2020
... inside it would likely cause airbag deployment or worse. What was done to identify it as a failed part? Nearly impossible. 3. I might pay the tech for programming the TCM related to the bulletin or TAC instruction, but the fuse and steering wheel seem...
Forum - 02/07/2020
... of, or beyond the maintenance inspection period is considered maintenance, and is not covered as part of the New Vehicle Limited Warranty. With the first maintenance inspection period typically around 7,500 miles, the vehicle is significantly beyond...
Forum - 01/24/2024
... cases: when replacing a component due to transportation damage (ZTPT) or over the counter part warranty (ZPTC), when the component can be repaired via refinishing or replacing a sub-component, if a cushion only is being replaced, when replacing a component...
Forum - 01/28/2022
... on the powertrain table but the vehicle context does not include that specific opcode for that part number. This is certainly possible. This assumes the tech's diagnosis was correct. From a technical standpoint I would like to have a lot more detail...
Forum - 06/03/2022
... give me the ammunition to get with management and work on resolving it so I am happy about that part at least....
Forum - 06/10/2019
... of, or beyond the maintenance inspection period is considered maintenance, and is not covered as part of the New Vehicle Limited Warranty. The New Vehicle Limited Warranty only covers components when replacement or repair of these components is the result...
Forum - 10/16/2019
... the first time punch (except as a variable diag add if electrical diagnosis was required, or as part of the base time) one of the punches should be related to the base operation, and it should be reasonably close The other time punches can be for consequential...
What Would You Do - 08/14 - 08/05/2014
... DTC P0606 and P2155. Both DTC's led to the replacement of the ECM. Because the ECM is a restricted part, the tech contacted TAC to advise them of the situation. Once the replacement ECM arrived, the technician installed, programmed, performed the ECM...
What Would You Do - 02/16 - 02/02/2016
... vehicle. Because of the customer's history of intermittent failures with the HVAC system and a part ordered, the dealership left the job card open. The service manager completed the Minimum Customer Participation Calculator to provide the customer...
Dealer Installed Parts Warranty Parameters and - 05/18/2016
Customer came into our service department with rear axle leak. On 06-01-2015 @ 262073 miles he paid to have the rear axle seal/gasket replaced. Customer returned on 02-03-2016 @ 277425 miles with rear axle seal leaking. We replaced seal/gasket and...
Re: GM warranty quiz jan 11-2 - 01/21/2011
... has a branded title. For example: if the recall or emission warranty calls for replacement of a part that is missing or damaged as a result of the reason for branding, or the repair cannot physically be performed then the coverage should be denied....
Special Policy 10240 with collateral damage - 07/29/2011
... 825: Labor code T5817 is not covered by service contract or special coverage Reject 072: Total parts amount exceeds the allowance for labor code T5817 Reject 243: Reject 825 cannot be authorized and must be corrected. UGH. I have this coded ZREG, Special...
Re: ON-GOING BATTLE WITH TECHS - 07/13/2011
... be considered for phone time with Technical Assistance. Normal road test to verify repairs are part of Strategy Based Diagnostics and are not eligible for OLH unless documented and approved by service management....
Re: ONSTAR CONCERN LABOR OP ?? - 07/14/2011
... be used in instances where a repair procedure is performed to a module that does not require that part to be replaced or any other physical repair. Labor operations listed below allow 0.2 hours of labor time and should be entered as Regular Labor Hours..... .....As...
What Would You Do - 05/14 - 05/09/2014
... repair procedure in early March. Should the warranty administrator handle the transaction as a part warranty, ZPTI transaction, or is it best addressed as a ZREG transaction, with authorization codes "A" for a policy decision and a "R" for related...
Re: Transportation Damage claims - 11/18/2009
... Damage is discovered (See Article 2.1.7 - Special Inspection Situation). c. An incorrect part and/or invoice option, or option discrepancies. The Carrier Code is a Global Warranty Management term that is used in conjunction with a transportation damage...
Re: NEW RENTAL RATE QUESTION... - 05/12/2010
... be rented at a $42 daily reimbursement rate if they are rented through Enterprise Rent-A-Car or part of the Service Agent's own daily rental fleet. If Enterprise or the Service Agent's own rental fleet is not used, the reimbursement for a GM vehicle...
Re: DIFFERENTIAL CARRIER SUPPORT BUSHING - 01/19/2009
When I put your part number into the warranty wizard that I use here are the labor ops that come up. Hope it helps. Insulator And/Or Support, Rear Stabilizer Shaft - Right - Replace OPERATION NUMBER: E4180 LABOR TIME: 0.6 Insulator And/Or Support,...
Re: 2009 Chev Aveo - 03/23/2012
... of or beyond the maintenance inspection period is considered maintenance and is not covered as a part of the New Vehicle Limited Warranty. The New Vehicle Limited Warranty only covers components when replacement or repair of these components is the...
Towing - 03/02/2011
... Policies Towing policies covered in Article 1.5.14 also apply to covered repairs under the GM Parts and Accessories Warranties when installed by Service Agent. The Warranty and Owner Assistance Booklet contains the following towing statement: "Towing...
... on a warranty repair. Generally, if the repair is going to take a good portion of the day or part of the day we encourage people to use the shuttle so that they're not just hanging around. Most people take advantage of it. If the advisor...
Forum - 08/01/2018
... means one of two things, The alignment is included in the base time since it is listed as part of the procedure GM made an error in LTG and omitted the add for alignment If you aren't worried about your reject rate I might gamble on this one and submit...
Forum - 09/20/2018
... Vehicle History (IVH), the vehicle MUST be registered in a qualifying state at the time of part failure for the customer to be eligible for the warranty shown. If the vehicle is no longer registered in a qualifying state, emissions component coverage...
Forum - 09/20/2018
... Vehicle History (IVH), the vehicle MUST be registered in a qualifying state at the time of part failure for the customer to be eligible for the warranty shown. If the vehicle is no longer registered in a qualifying state, emissions component coverage...
Forum - 03/25/2021
... and emissions recalls, emission control system warranty, GM maintenance programs, and replacement part warranties may be provided. Any other repair coverage may be considered if the failure appears to be a defect in material or workmanship covered by...
Forum - 02/07/2020
... inside it would likely cause airbag deployment or worse. What was done to identify it as a failed part? Nearly impossible. 3. I might pay the tech for programming the TCM related to the bulletin or TAC instruction, but the fuse and steering wheel seem...
Forum - 02/07/2020
... of, or beyond the maintenance inspection period is considered maintenance, and is not covered as part of the New Vehicle Limited Warranty. With the first maintenance inspection period typically around 7,500 miles, the vehicle is significantly beyond...
Forum - 01/24/2024
... cases: when replacing a component due to transportation damage (ZTPT) or over the counter part warranty (ZPTC), when the component can be repaired via refinishing or replacing a sub-component, if a cushion only is being replaced, when replacing a component...
Forum - 01/28/2022
... on the powertrain table but the vehicle context does not include that specific opcode for that part number. This is certainly possible. This assumes the tech's diagnosis was correct. From a technical standpoint I would like to have a lot more detail...
Forum - 06/03/2022
... give me the ammunition to get with management and work on resolving it so I am happy about that part at least....
Forum - 06/10/2019
... of, or beyond the maintenance inspection period is considered maintenance, and is not covered as part of the New Vehicle Limited Warranty. The New Vehicle Limited Warranty only covers components when replacement or repair of these components is the result...
Forum - 10/16/2019
... the first time punch (except as a variable diag add if electrical diagnosis was required, or as part of the base time) one of the punches should be related to the base operation, and it should be reasonably close The other time punches can be for consequential...
What Would You Do - 08/14 - 08/05/2014
... DTC P0606 and P2155. Both DTC's led to the replacement of the ECM. Because the ECM is a restricted part, the tech contacted TAC to advise them of the situation. Once the replacement ECM arrived, the technician installed, programmed, performed the ECM...
What Would You Do - 02/16 - 02/02/2016
... vehicle. Because of the customer's history of intermittent failures with the HVAC system and a part ordered, the dealership left the job card open. The service manager completed the Minimum Customer Participation Calculator to provide the customer...
Dealer Installed Parts Warranty Parameters and - 05/18/2016
Customer came into our service department with rear axle leak. On 06-01-2015 @ 262073 miles he paid to have the rear axle seal/gasket replaced. Customer returned on 02-03-2016 @ 277425 miles with rear axle seal leaking. We replaced seal/gasket and...
Re: GM warranty quiz jan 11-2 - 01/21/2011
... has a branded title. For example: if the recall or emission warranty calls for replacement of a part that is missing or damaged as a result of the reason for branding, or the repair cannot physically be performed then the coverage should be denied....
Special Policy 10240 with collateral damage - 07/29/2011
... 825: Labor code T5817 is not covered by service contract or special coverage Reject 072: Total parts amount exceeds the allowance for labor code T5817 Reject 243: Reject 825 cannot be authorized and must be corrected. UGH. I have this coded ZREG, Special...
Re: ON-GOING BATTLE WITH TECHS - 07/13/2011
... be considered for phone time with Technical Assistance. Normal road test to verify repairs are part of Strategy Based Diagnostics and are not eligible for OLH unless documented and approved by service management....
Re: ONSTAR CONCERN LABOR OP ?? - 07/14/2011
... be used in instances where a repair procedure is performed to a module that does not require that part to be replaced or any other physical repair. Labor operations listed below allow 0.2 hours of labor time and should be entered as Regular Labor Hours..... .....As...
What Would You Do - 05/14 - 05/09/2014
... repair procedure in early March. Should the warranty administrator handle the transaction as a part warranty, ZPTI transaction, or is it best addressed as a ZREG transaction, with authorization codes "A" for a policy decision and a "R" for related...
Re: Transportation Damage claims - 11/18/2009
... Damage is discovered (See Article 2.1.7 - Special Inspection Situation). c. An incorrect part and/or invoice option, or option discrepancies. The Carrier Code is a Global Warranty Management term that is used in conjunction with a transportation damage...
Re: NEW RENTAL RATE QUESTION... - 05/12/2010
... be rented at a $42 daily reimbursement rate if they are rented through Enterprise Rent-A-Car or part of the Service Agent's own daily rental fleet. If Enterprise or the Service Agent's own rental fleet is not used, the reimbursement for a GM vehicle...
Re: DIFFERENTIAL CARRIER SUPPORT BUSHING - 01/19/2009
When I put your part number into the warranty wizard that I use here are the labor ops that come up. Hope it helps. Insulator And/Or Support, Rear Stabilizer Shaft - Right - Replace OPERATION NUMBER: E4180 LABOR TIME: 0.6 Insulator And/Or Support,...
Re: 2009 Chev Aveo - 03/23/2012
... of or beyond the maintenance inspection period is considered maintenance and is not covered as a part of the New Vehicle Limited Warranty. The New Vehicle Limited Warranty only covers components when replacement or repair of these components is the...
Towing - 03/02/2011
... Policies Towing policies covered in Article 1.5.14 also apply to covered repairs under the GM Parts and Accessories Warranties when installed by Service Agent. The Warranty and Owner Assistance Booklet contains the following towing statement: "Towing...
Re: DEALERTRACK - 01/14/2016
... pay lines, but leave my warranty lines alone. I just come back and do my own booking. That part is really really nice. 3. The upstairs office likes the reports alot of heard too. Good luck! Here to help if you need it!:) Oh, and you get a customer...
What Would You Do - 06/14 - 06/06/2014
... Canister Purge Solenoid Valve, 4025690. After submission, the first line rejected due to a part incompatibility with the connector. The warranty administrator routed the transaction for payment. How should the warranty administrator account for the...
Forum - 02/12/2018
... center technical support activity cannot be charged to OLH. Normal road test to verify repairs are part of Strategy-Based Diagnostics and are not eligible for OLH unless the extenuating circumstance is documented and approved by service management. Diagnostic,...
Re: Taking a Poll - 06/10/2008
... and working on my own. 8. ADP with this job, Reynolds with Toyota/Subaru 9. Ohio, Northwest part of the state 10. Full time 11. female 12. follow up, back up for the service desk, cashier occasionally, time cards & tech time tickets, parts department...
Re: Taking a Poll - 06/06/2008
... and what has been done on a vehicle 7. Cold calling, follow-up calling 8. Reynolds 9. Indiana 10. Part Time 11. Female 12. Yes, Office/Service/Parts and Sales Assist, Cold Calling, Follow-Up Calling, Cashier 13. Yes, One time would love to attend a...
Re: SPECIAL POLICY WITH 50/50 AND GMPP - 09/11/2012
... a transaction for vehicles WITH a service contract: 1. Enter the appropriate labor time and part number. 2. On the Pricing Requested screen, determine the total cost. 3. Determine the amount to enter in Customer Participation Amount field by following...
Forum - 07/31/2021
... have a table that has a column for who and a column for what. Column 1 is Advisor, Tech, Manager, Parts, and Warranty. In the right column I have bullet points that indicate what each person is to resolve before the ticket can be closed. Examples might...
... pay lines, but leave my warranty lines alone. I just come back and do my own booking. That part is really really nice. 3. The upstairs office likes the reports alot of heard too. Good luck! Here to help if you need it!:) Oh, and you get a customer...
What Would You Do - 06/14 - 06/06/2014
... Canister Purge Solenoid Valve, 4025690. After submission, the first line rejected due to a part incompatibility with the connector. The warranty administrator routed the transaction for payment. How should the warranty administrator account for the...
Forum - 02/12/2018
... center technical support activity cannot be charged to OLH. Normal road test to verify repairs are part of Strategy-Based Diagnostics and are not eligible for OLH unless the extenuating circumstance is documented and approved by service management. Diagnostic,...
Re: Taking a Poll - 06/10/2008
... and working on my own. 8. ADP with this job, Reynolds with Toyota/Subaru 9. Ohio, Northwest part of the state 10. Full time 11. female 12. follow up, back up for the service desk, cashier occasionally, time cards & tech time tickets, parts department...
Re: Taking a Poll - 06/06/2008
... and what has been done on a vehicle 7. Cold calling, follow-up calling 8. Reynolds 9. Indiana 10. Part Time 11. Female 12. Yes, Office/Service/Parts and Sales Assist, Cold Calling, Follow-Up Calling, Cashier 13. Yes, One time would love to attend a...
Re: SPECIAL POLICY WITH 50/50 AND GMPP - 09/11/2012
... a transaction for vehicles WITH a service contract: 1. Enter the appropriate labor time and part number. 2. On the Pricing Requested screen, determine the total cost. 3. Determine the amount to enter in Customer Participation Amount field by following...
Forum - 07/31/2021
... have a table that has a column for who and a column for what. Column 1 is Advisor, Tech, Manager, Parts, and Warranty. In the right column I have bullet points that indicate what each person is to resolve before the ticket can be closed. Examples might...
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Results found: 35
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Warranty Briefs: The Causal Part - 08/13/2018
... identifies the repair performed by the technician with the corresponding labor time and part(s) required to resolve the concern. The selection of the primary labor operation for the repair and indication of the causal part ultimately tell the story of...
WPC Parts Return program - 03/09/2022
The Warranty Parts Center and part return program is an essential process that leads to better vehicle quality, benefiting everyone from part suppliers to service agents, but more importantly the customers who choose to buy GM vehicles. Anyone involved...
Warranty Parts Center - 10/21/2022
The WPC process is the common method used to obtain parts replaced by GM Service Agents. The process enables Engineering, Suppliers, GM Supplier Quality, Production Plant, Assembly Plant and Brand Quality Management personnel to perform root cause analysis...
Consumer Part Warranty - 04/02/2020
... mile warranty, whichever comes first. These three components are covered under the Consumer Parts and Accessories warranty when purchased as a retail transaction. The warranty also is applicable for parts replaced under a service contract. It is a Federal...
Global Warranty Management Submission - 12/16/2016
... or accessory by a Service Agent before or after the retail sale of the vehicle to the customer. Part Transaction - Over-the-Counter, ZPTC is used for transactions involving defective part reimbursement for parts originally sold over-the-counter. The...
Customer Purchased Parts and Accessories - 04/02/2020
The majority of GM service replacement parts are warrantied for 24 months, unlimited mileage. If the purchased part was installed at a dealership and fails within 24 months, parts and labor are covered. Subsequent replacements under this warranty will...
Missed Revenue - Parts Expediting - 02/02/2022
When it comes to revenue in your service department, every dollar counts. Warranty claims processing is a system of codes, additional steps, and sometimes infrequent occurrences that involve other departments providing the right information, and because...
Paint Repairs - 10/02/2018
... allowance GM will reimburse. There are four options for choosing the correct paint labor operation Partial color/clear coat labor operations are used when the repair needed is to correct thin or mottled paint, off color, rub through, shallow scratches or...
Parts Department and Warranty Compliance - 04/13/2022
The Parts Department typically doesn't have a lot of involvement with warranty repairs, but they do have some. This video addresses some of the responsibilities the Parts Department has in terms of job card and overall compliance. Electronic Service...
Lifetime Parts Warranty - 06/09/2022
The Certified Service Limited Lifetime Parts Warranty offers a lifetime warranty on specific parts to the original purchaser. Labor is covered for 24 months if the Lifetime Part was installed at a GM Service Agent. Subsequent part replacement does not...
Warranty Briefs: Air Conditioning - 12/08/2017
... to make sure it is charged out and claimed correctly. When the technician uses a portion of a bulk part on a warranty repair the parts department must identify the bulk part number on the job card and entered in the parts field of the transaction. Here's...
Consequential Damage and One Concern with Separate Causes - 11/01/2017
... just one repair. If additional repairs are necessary due to consequential damage from the failed part all parts and labor are submitted on one line using the labor operation that addresses the cause of failure. The transaction would have multiple parts base...
PDI Accessories 0590032 - 06/16/2021
Reimbursement for the installation of dealer installed, factory invoiced options is not part of the PDI auto pay process. A transaction must be submitted using labor operation 0590032. Many service agents miss out on a great deal of additional warranty...
Warranty Coverage - 08/04/2021
... however, circumstances when a maintenance component can be considered defective not worn out or part of the scheduled maintenance, and should be covered under the terms of the warranty. If a decision is made to claim a maintenance related repair as warranty,...
Authorizations and Attachments - 06/27/2023
... transaction examples that require an attachment when it is necessary to route a claim to the WSC. Part Warranty Transactions - Part warranty transactions (ZPTI and ZPTC) over $500 require GM authorization. When submitting the transaction, the job card...
Missed Revenue - Administrative Allowance - 08/28/2018
When it comes to revenue in your service department, every dollar counts. Warranty claims processing is a system of codes, additional steps and sometimes infrequent occurrences that involve other departments providing the right information, and because...
Electronic Exchange - 12/22/2023
When your technicians need parts to repair a vehicle they are working on, they head to the parts department. Hopefully those parts are in stock, but sometimes they must be ordered. There are some parts, however, that can't be ordered the way most parts...
Tire Coverage - 07/21/2022
... truly defective otherwise, they will be charged back. You must work with the technician and the parts department to obtain all of the necessary tire specifications including the exact brand, size, load rating, speed rating and TPC number of the tire...
Tire Pre-Authorization - 07/20/2022
... correction description Labor Operation, Labor Time , Supplemental and/or OLH Time, if applicable Parts Total, Part Numbers, Net Item(s) and net item totals And finally, Comments Next, click on the Tire Authorization tab and complete the required fields. Choose...
Confirm Powertrain Coverage - 07/21/2023
... and effective means of confirming powertrain coverage is an advantage to everyone in the service department regardless of how long they've been in the business. Remember that confirmation of powertrain coverage must take place before the repair is performed. Let's...
Maintenance Programs - 04/11/2024
... should be informed that the services provided with their plan are to be performed at a participating service agent and must be the same franchise in which the plan is named. In other words, a GMC customer must have their maintenance performed at a participating...
Other Labor Hours - 03/06/2023
... sides and there is not a published Add Time or unique labor code, the labor code for the causal part is used. Both parts are claimed in the parts field and OLH is claimed for the labor necessary to replace/repair the opposite side. OLH time should not...
Sublet Repairs - 01/24/2024
... actual sublet invoice charges or the dealership's comparable allowance calculated at the dealer's parts and labor allowances based on the time published in the Labor Time Guide for the repair made. Any discounts or allowances applied to the sublet repair,...
Empowerment - 08/05/2022
... the following situations Potential repeat repair transactions that are less than $ Excessive parts- parts total is less than $ Transactions with odometer discrepancies that are less than $ Policy transactions that total less than $2500 and within $500...
Special Coverage Repairs - 09/24/2019
... covered, mileage and time limitations as well as repair instructions, labor operations, and part information. Notification letters are sent to all last known customers of record instructing them to contact their dealership to schedule a service appointment only...
... identifies the repair performed by the technician with the corresponding labor time and part(s) required to resolve the concern. The selection of the primary labor operation for the repair and indication of the causal part ultimately tell the story of...
WPC Parts Return program - 03/09/2022
The Warranty Parts Center and part return program is an essential process that leads to better vehicle quality, benefiting everyone from part suppliers to service agents, but more importantly the customers who choose to buy GM vehicles. Anyone involved...
Warranty Parts Center - 10/21/2022
The WPC process is the common method used to obtain parts replaced by GM Service Agents. The process enables Engineering, Suppliers, GM Supplier Quality, Production Plant, Assembly Plant and Brand Quality Management personnel to perform root cause analysis...
Consumer Part Warranty - 04/02/2020
... mile warranty, whichever comes first. These three components are covered under the Consumer Parts and Accessories warranty when purchased as a retail transaction. The warranty also is applicable for parts replaced under a service contract. It is a Federal...
Global Warranty Management Submission - 12/16/2016
... or accessory by a Service Agent before or after the retail sale of the vehicle to the customer. Part Transaction - Over-the-Counter, ZPTC is used for transactions involving defective part reimbursement for parts originally sold over-the-counter. The...
Customer Purchased Parts and Accessories - 04/02/2020
The majority of GM service replacement parts are warrantied for 24 months, unlimited mileage. If the purchased part was installed at a dealership and fails within 24 months, parts and labor are covered. Subsequent replacements under this warranty will...
Missed Revenue - Parts Expediting - 02/02/2022
When it comes to revenue in your service department, every dollar counts. Warranty claims processing is a system of codes, additional steps, and sometimes infrequent occurrences that involve other departments providing the right information, and because...
Paint Repairs - 10/02/2018
... allowance GM will reimburse. There are four options for choosing the correct paint labor operation Partial color/clear coat labor operations are used when the repair needed is to correct thin or mottled paint, off color, rub through, shallow scratches or...
Parts Department and Warranty Compliance - 04/13/2022
The Parts Department typically doesn't have a lot of involvement with warranty repairs, but they do have some. This video addresses some of the responsibilities the Parts Department has in terms of job card and overall compliance. Electronic Service...
Lifetime Parts Warranty - 06/09/2022
The Certified Service Limited Lifetime Parts Warranty offers a lifetime warranty on specific parts to the original purchaser. Labor is covered for 24 months if the Lifetime Part was installed at a GM Service Agent. Subsequent part replacement does not...
Warranty Briefs: Air Conditioning - 12/08/2017
... to make sure it is charged out and claimed correctly. When the technician uses a portion of a bulk part on a warranty repair the parts department must identify the bulk part number on the job card and entered in the parts field of the transaction. Here's...
Consequential Damage and One Concern with Separate Causes - 11/01/2017
... just one repair. If additional repairs are necessary due to consequential damage from the failed part all parts and labor are submitted on one line using the labor operation that addresses the cause of failure. The transaction would have multiple parts base...
PDI Accessories 0590032 - 06/16/2021
Reimbursement for the installation of dealer installed, factory invoiced options is not part of the PDI auto pay process. A transaction must be submitted using labor operation 0590032. Many service agents miss out on a great deal of additional warranty...
Warranty Coverage - 08/04/2021
... however, circumstances when a maintenance component can be considered defective not worn out or part of the scheduled maintenance, and should be covered under the terms of the warranty. If a decision is made to claim a maintenance related repair as warranty,...
Authorizations and Attachments - 06/27/2023
... transaction examples that require an attachment when it is necessary to route a claim to the WSC. Part Warranty Transactions - Part warranty transactions (ZPTI and ZPTC) over $500 require GM authorization. When submitting the transaction, the job card...
Missed Revenue - Administrative Allowance - 08/28/2018
When it comes to revenue in your service department, every dollar counts. Warranty claims processing is a system of codes, additional steps and sometimes infrequent occurrences that involve other departments providing the right information, and because...
Electronic Exchange - 12/22/2023
When your technicians need parts to repair a vehicle they are working on, they head to the parts department. Hopefully those parts are in stock, but sometimes they must be ordered. There are some parts, however, that can't be ordered the way most parts...
Tire Coverage - 07/21/2022
... truly defective otherwise, they will be charged back. You must work with the technician and the parts department to obtain all of the necessary tire specifications including the exact brand, size, load rating, speed rating and TPC number of the tire...
Tire Pre-Authorization - 07/20/2022
... correction description Labor Operation, Labor Time , Supplemental and/or OLH Time, if applicable Parts Total, Part Numbers, Net Item(s) and net item totals And finally, Comments Next, click on the Tire Authorization tab and complete the required fields. Choose...
Confirm Powertrain Coverage - 07/21/2023
... and effective means of confirming powertrain coverage is an advantage to everyone in the service department regardless of how long they've been in the business. Remember that confirmation of powertrain coverage must take place before the repair is performed. Let's...
Maintenance Programs - 04/11/2024
... should be informed that the services provided with their plan are to be performed at a participating service agent and must be the same franchise in which the plan is named. In other words, a GMC customer must have their maintenance performed at a participating...
Other Labor Hours - 03/06/2023
... sides and there is not a published Add Time or unique labor code, the labor code for the causal part is used. Both parts are claimed in the parts field and OLH is claimed for the labor necessary to replace/repair the opposite side. OLH time should not...
Sublet Repairs - 01/24/2024
... actual sublet invoice charges or the dealership's comparable allowance calculated at the dealer's parts and labor allowances based on the time published in the Labor Time Guide for the repair made. Any discounts or allowances applied to the sublet repair,...
Empowerment - 08/05/2022
... the following situations Potential repeat repair transactions that are less than $ Excessive parts- parts total is less than $ Transactions with odometer discrepancies that are less than $ Policy transactions that total less than $2500 and within $500...
Special Coverage Repairs - 09/24/2019
... covered, mileage and time limitations as well as repair instructions, labor operations, and part information. Notification letters are sent to all last known customers of record instructing them to contact their dealership to schedule a service appointment only...
Major Assembly Replacements - 05/26/2021
... on restriction such as select transmissions, gasoline and diesel engines or assemblies that are part of an exchange program. Contact the PQC by opening a new case via Dealer Case Management. Service management must obtain pre-approval for the following...
Customer Participation - 03/20/2020
The Customer/Service Agent Participation Amount field of a warranty transaction is used to enter customer or service agent participation towards a warranty repair. The dollar amount represents the agreed upon dollar amount for policy or non-warranty...
General Comments - 10/10/2017
... made, something is either added to the transaction that was missed on the original submission or a part of the transaction that the service agent should not have been paid for is removed. While the adjustment process does not require an explanation to...
Chevrolet, Buick, GMC, and Cadillac Protection Products - 08/10/2017
... card number, owner's concern cause of failure, correction cost of the repair, and factory part numbers. The Administrator will then issue a reference number. That reference number the protection plan number or last eight of the VIN must be documented...
Warranty Briefs: Attaching a Document - 10/26/2022
... transactions that must be GM Authorized for WSC review must have the invoice from the original part installation, or purchase, attached. Transactions that include other labor hours requests exceeding 0.5 hours must be GM Authorized for WSC review and...
Transportation Transactions: Inspections - 03/21/2022
... Manual -Transportation, Vehicle Storage, and PDI Policy within article 1.1. The most important part of a successful transportation transaction is the vehicle inspection. The person or persons in your dealership responsible for these inspections must...
Transportation Transactions: Submissions - 02/24/2021
... there is damage to the vehicle or something is missing. When a vehicle is delivered with incorrect parts or option discrepancies a warranty transaction is filed. For example if a GMC truck was delivered with a Chevrolet grille the correct grill should...
Courtesy Transportation - 04/12/2022
... are multiple reasons why a vehicle might need to be kept overnight: it's unsafe to operate, parts were unavailable, etc. but on the flip side, there are reasons why overnight repairs don't qualify for courtesy transportation scheduling a repair in the...
Most Common Warranty Deviations - 03/08/2023
... can lead to a chargeback. Here are the top most common deviations, as found by GM's audit staff Part Retention Violation. The general rule of thumb for hanging on to warranty parts is seven days most parts need to be kept this long; after which they...
Goodwill Tools - 03/26/2024
... your customer has had to bring their vehicle back for the third time because, previously the part needed to repair their vehicle came boxed wrong and had to be reordered. They are also due for an oil change and tire rotation. Use this labor operation...
... on restriction such as select transmissions, gasoline and diesel engines or assemblies that are part of an exchange program. Contact the PQC by opening a new case via Dealer Case Management. Service management must obtain pre-approval for the following...
Customer Participation - 03/20/2020
The Customer/Service Agent Participation Amount field of a warranty transaction is used to enter customer or service agent participation towards a warranty repair. The dollar amount represents the agreed upon dollar amount for policy or non-warranty...
General Comments - 10/10/2017
... made, something is either added to the transaction that was missed on the original submission or a part of the transaction that the service agent should not have been paid for is removed. While the adjustment process does not require an explanation to...
Chevrolet, Buick, GMC, and Cadillac Protection Products - 08/10/2017
... card number, owner's concern cause of failure, correction cost of the repair, and factory part numbers. The Administrator will then issue a reference number. That reference number the protection plan number or last eight of the VIN must be documented...
Warranty Briefs: Attaching a Document - 10/26/2022
... transactions that must be GM Authorized for WSC review must have the invoice from the original part installation, or purchase, attached. Transactions that include other labor hours requests exceeding 0.5 hours must be GM Authorized for WSC review and...
Transportation Transactions: Inspections - 03/21/2022
... Manual -Transportation, Vehicle Storage, and PDI Policy within article 1.1. The most important part of a successful transportation transaction is the vehicle inspection. The person or persons in your dealership responsible for these inspections must...
Transportation Transactions: Submissions - 02/24/2021
... there is damage to the vehicle or something is missing. When a vehicle is delivered with incorrect parts or option discrepancies a warranty transaction is filed. For example if a GMC truck was delivered with a Chevrolet grille the correct grill should...
Courtesy Transportation - 04/12/2022
... are multiple reasons why a vehicle might need to be kept overnight: it's unsafe to operate, parts were unavailable, etc. but on the flip side, there are reasons why overnight repairs don't qualify for courtesy transportation scheduling a repair in the...
Most Common Warranty Deviations - 03/08/2023
... can lead to a chargeback. Here are the top most common deviations, as found by GM's audit staff Part Retention Violation. The general rule of thumb for hanging on to warranty parts is seven days most parts need to be kept this long; after which they...
Goodwill Tools - 03/26/2024
... your customer has had to bring their vehicle back for the third time because, previously the part needed to repair their vehicle came boxed wrong and had to be reordered. They are also due for an oil change and tire rotation. Use this labor operation...
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