GM Shuttle Warranty Stamp - $32 - Collect all warranty revenue every time you provide a shuttle.

GM’s Courtesy Transportation Program provides a variety of alternative transportation options for your customers. These options include a rental vehicle, fuel reimbur

sement, public transportation reimbursement, and shuttle service. Three of these four options can be used for qualifying overnight repair situations. The fourth, shuttle service, both one-way and two-way, is intended to be used for same day repairs, but cannot be claimed with any of the GM maintenance labor operations or recalls on vehicles that are out of the bumper-to-bumper warranty, unless the involved components in the recall would be covered under the terms of the powertrain warranty and the vehicle still has powertrain warranty coverage. If the recall bulletin specifically includes provisions for courtesy transportation, a labor operation for all courtesy transportation options will be included in the bulletin. 

Shuttle reimbursement is $7.50 for a one-way and $15.00 for a two-way shuttle. While that doesn’t seem like a lot of money, it adds up. If a dealership fails to claim just ten two-way shuttles a week, they didn’t get reimbursed $150. Providing a shuttle service for customers is GM’s preferred transportation alternative and should be considered any time a warranty service appointment is scheduled or an eligible vehicle is brought in for a warranty repair. 

A shuttle service is more than just taking your customer home, to work, or wherever else they need to be. It can also be claimed when you pick your customer’s vehicle up at home, work, or wherever else they happen to be. It can be claimed if you take your customer to the mall, a park, or about anywhere else they’d prefer to be while they are getting warranty repairs made on their vehicle. The whole intent is the option for the customer to drop their vehicle off and be taken to the place they’d rather be as opposed to sitting in your dealership waiting room while their vehicle is being repaired.

Since GM offers to reimburse dealers for giving warranty customers rides, why do most dealers not claim for this reimbursement? It happens because service advisors fail to document on the job card that the shuttle took place. This can be accomplished in several ways. First, a shuttle line can be added to the job card. When service advisors do this, the shuttle cannot be missed by the warranty administrator. That line is not submitted, as the shuttle must be claimed with the repair line. An easier way is to get a “shuttle” stamp and simply stamp the shop copy so the warranty administrator knows a shuttle was used and can add it to the warranty repair line. Another option is a shuttle log, typically filled out by the shuttle driver that lists the customer’s name. At the end of the day, the shuttle log is given to the warranty administrator to match up to the job card. The downside of a shuttle log is that by the time the warranty administrator gets the log, the warranty claims may have already been submitted. An adjustment to the transaction can be made, but adjusting claims often is not something you want to make a habit of.

With a little effort and a plan of attack, your dealership can get in the habit of claiming shuttle service. Choose the method of documentation that works for your dealership, hold those responsible accountable, and start claiming the shuttle dollars you deserve. 

If you want to see how much shuttle you claimed with your warranty transactions last month, there is a report that will show you. Go to: Analyze Warranty/View Warranty Analysis Reports/Alternate Transportation Spending Usage to see this report:

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