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October 2014 Recall Update - 10/03/2014
Noncompliance Recall 12212A: Turn Signal Lamp Outage Indicator Not Working: Certain 2011-2013 Buick Regal and 2013 Chevrolet Malibu vehicles equipped with Halogen Headlamps may require BCM reprogramming. The bulletin has been updated to include a copy...
September 2014 Recall Update - 09/09/2014
... a period of 12 years, regardless of mileage. Just over 189,000 reminders are being issued.Safety Recall 13036: Brake Lamp Malfunction: Approximately 2.4 million vehicles are involved in the recall that affects certain 2004-2012 Chevrolet Malibu, 2004-2007...
August 2014 Recall Update - 08/05/2014
Safety Recall 12180F: Driver Door Switch Short Circuit: The service procedure has been revised for this bulletin. The procedure for applying the protective coating on the door module has been removed. Vehicles that were previously repaired under the recall...
May 2014 Recall Update - 05/09/2014
Customer Satisfaction Program 12050B: Rear Axle Grinding Noise, Vibration: The recall has been updated to extend the expiration date for the bulletin to April 30, 2015. The recall addresses a condition in which the rear axle right-hand side bearing adjuster...
June 2014 Recall Update - 06/06/2014
Upcoming Safety Recall 13036: Brake Lamp Malfunction: Involved in the upcoming safety recall are all 2004-2012 Chevrolet Malibu, 2004-2007 Chevrolet Malibu Maxx, 2005-2010 Pontiac G6 and 2007-2010 Saturn Aura vehicles. Over time these vehicles may develop...
January 2016 Recall Update - 01/11/2016
Customer Satisfaction Program 09184C: Material Over SDM Retaining Moisture: The recall bulletin has been updated to clarify step 5 of the service procedure. The recall affects certain 2007-2009 Chevrolet Silverado and GMC Sierra vehicles that are currently...
November 2014 Recall Update - 10/31/2014
Customer Satisfaction Program 12187C: Automatic Crash Response System: The recall has been updated to extend the expiration date for the program to September 30, 2015. Dealers are instructed to reprogram the Sensing and Diagnostic Module (SDM). Safety...
December 2015 Recall Update - 12/01/2015
Safety Recall 01320A: Front Seat Side Impact Airbag Module: Approximately 395 vehicles are involved in the recall that addresses a defect in one of the front seat mounted side impact airbag module. To correct the condition dealers are to replace the affected...
March 2015 Recall Update - 02/23/2015
... Radio Loss of Customer Settings: An update has been added to the service procedure of the recall campaign. The procedure now begins with an inspection of the existing software version to determine whether the software update is required or not. The recall...
June 2015 Recall Update - 06/02/2015
Customer Satisfaction Program 12050C: Rear Axle Grinding Noise, Vibration: The recall has been revised to update the expiration date to April 30, 2016. Safety Recall 12261C: Intermittent Airbag Warning Light Illuminated: Certain 2012 Buick Verano,...
June 2016 Recall Update - 05/24/2016
Safety Recall 10088B: Hood Louver Separation: The parts information section of the recall has been updated. Dow BetaPrime 5404A is no longer available; dealer should now use Dow BetaPrime 5504G to perform the repair. The recall affects certain 2006-2010...
October 2021 Recall Update - 10/01/2021
Safety Recall N15438-08 Front Passenger Airbag Inflator: The recall bulletin has been updated to include revisions to parts and warranty information, and the service procedure. The recall involves certain 2007-08 Chevrolet Silverado 2500/3500 HD and GMC...
July 2016 Recall Update - 06/27/2016
Customer Satisfaction Recall 15801A: Emergency Vehicle Reduced Power: The previously placed reprogramming hold on all 2012 model year vehicles involved in the recall, due to missing variables in the required calibration, has been removed. The new calibration...
January 2015 Recall Update - 12/19/2014
Customer Satisfaction 09184B: The recall has been revised to include all vehicles currently or previously registered in Alaska. The bulletin also contains an update to the Condition statement and to the Service Procedure.Safety Recall 13146: Low Beam...
May 2015 Recall Update - 04/28/2015
Noncompliance Recall 12162: Shift Lever Position Status Displayed Intermittently: Certain 2013 Chevrolet Malibu vehicles equipped with a base level instrument cluster may not illuminate the shift position selected. To correct the condition, dealers are...
March 2016 Recall Update - 03/01/2016
Safety Recall 04014D: Engine Fuel Rail: The recall has been updated to add pictures to the Inspection and the Removal and Installation Procedures within the Service Procedure section. The recall applies to certain 1995-1997 Cadillac DeVille Concours,...
October 2015 Recall Update - 10/02/2015
Safety Recall 13136D: Inspect Generator Control Module: The recall bulletin has been updated to include revisions to the service procedure and the part information sections. The requirement to inspect the new module prior to vehicle installation has been...
August 2016 Recall Update - 07/28/2016
... previously registered in Maine, New Hampshire, New York, Vermont, and Canada. Also included in the recall are 2007, 2010-2013 Chevrolet Silverado LD, GMC Sierra LD vehicles currently or previously registered in Maine, New Hampshire, New York, Vermont,...
January 2021 Recall Update - 12/29/2020
Safety Recall 49151-01 Takata Air Bag Inflators: The recall affects all 2007-11 Cadillac Escalade, Escalade ESV, Escalade EXT, Chevrolet Avalanche, Silverado 1500, Suburban, Tahoe, GMC Sierra 1500, Yukon, 2009-11 Chevrolet Silverado 2500/3500, and GMC...
September 2016 Recall Update - 08/23/2016
Safety Recalls 14491C, 14735B, 15406B: Front Passenger Air Bag Inflator: The recalls have been updated to advise dealers that part number 19205568 - front passenger air bag inflator module - has been discontinued. The part is no longer available...
September 2021 Recall Update - 08/30/2021
Safety Recall N202308930 Rear Suspension Toe Link May Break: A total of 217,305 vehicles are included in the recall that addresses a corrosion concern with the rear suspension toe links. To correct the condition dealers are instructed to replace the rear...
May 2023 Recall Update - 04/25/2023
Customer Satisfaction Recall N222371150-03 Heated Steering Wheel Retrofit: The recall bulletin has been revised to include detail on the required T50 impact Torx bit. One tool may be claimed per dealership. The recall affects certain 2022-23 Buick Encore...
September 2015 Recall Update - 09/03/2015
Safety Recall 13036A: Brake Lamp Malfunction: The recall bulletin has been updated to reflect revisions to the Parts Information and Service Procedure sections. The recall affects certain 2004-2012 Chevrolet Malibu, 2004-2007 Chevrolet Malibu Maxx, 2005-2010...
July 2014 Recall Update - 07/01/2014
Safety Recall 14030B: Side Impact Airbag Connector-Revised: The bulletin has been revised to include a copy of the customer letter. The recall applies to some 2009 and all 2010-2013 Chevrolet Traverse vehicles, and some 2008-2009 and all 2010 Saturn Outlook...
July 2023 Recall Update - 06/26/2023
Safety Recall N212345944 High Voltage Battery May Melt or Burn (Customer Owned and Used Inventory): The VINs involved in the safety recall are customer owned and used inventory 2020-22 Chevrolet Bolt EV and 2022 Bolt EUV vehicles. Dealers are instructed...
Noncompliance Recall 12212A: Turn Signal Lamp Outage Indicator Not Working: Certain 2011-2013 Buick Regal and 2013 Chevrolet Malibu vehicles equipped with Halogen Headlamps may require BCM reprogramming. The bulletin has been updated to include a copy...
September 2014 Recall Update - 09/09/2014
... a period of 12 years, regardless of mileage. Just over 189,000 reminders are being issued.Safety Recall 13036: Brake Lamp Malfunction: Approximately 2.4 million vehicles are involved in the recall that affects certain 2004-2012 Chevrolet Malibu, 2004-2007...
August 2014 Recall Update - 08/05/2014
Safety Recall 12180F: Driver Door Switch Short Circuit: The service procedure has been revised for this bulletin. The procedure for applying the protective coating on the door module has been removed. Vehicles that were previously repaired under the recall...
May 2014 Recall Update - 05/09/2014
Customer Satisfaction Program 12050B: Rear Axle Grinding Noise, Vibration: The recall has been updated to extend the expiration date for the bulletin to April 30, 2015. The recall addresses a condition in which the rear axle right-hand side bearing adjuster...
June 2014 Recall Update - 06/06/2014
Upcoming Safety Recall 13036: Brake Lamp Malfunction: Involved in the upcoming safety recall are all 2004-2012 Chevrolet Malibu, 2004-2007 Chevrolet Malibu Maxx, 2005-2010 Pontiac G6 and 2007-2010 Saturn Aura vehicles. Over time these vehicles may develop...
January 2016 Recall Update - 01/11/2016
Customer Satisfaction Program 09184C: Material Over SDM Retaining Moisture: The recall bulletin has been updated to clarify step 5 of the service procedure. The recall affects certain 2007-2009 Chevrolet Silverado and GMC Sierra vehicles that are currently...
November 2014 Recall Update - 10/31/2014
Customer Satisfaction Program 12187C: Automatic Crash Response System: The recall has been updated to extend the expiration date for the program to September 30, 2015. Dealers are instructed to reprogram the Sensing and Diagnostic Module (SDM). Safety...
December 2015 Recall Update - 12/01/2015
Safety Recall 01320A: Front Seat Side Impact Airbag Module: Approximately 395 vehicles are involved in the recall that addresses a defect in one of the front seat mounted side impact airbag module. To correct the condition dealers are to replace the affected...
March 2015 Recall Update - 02/23/2015
... Radio Loss of Customer Settings: An update has been added to the service procedure of the recall campaign. The procedure now begins with an inspection of the existing software version to determine whether the software update is required or not. The recall...
June 2015 Recall Update - 06/02/2015
Customer Satisfaction Program 12050C: Rear Axle Grinding Noise, Vibration: The recall has been revised to update the expiration date to April 30, 2016. Safety Recall 12261C: Intermittent Airbag Warning Light Illuminated: Certain 2012 Buick Verano,...
June 2016 Recall Update - 05/24/2016
Safety Recall 10088B: Hood Louver Separation: The parts information section of the recall has been updated. Dow BetaPrime 5404A is no longer available; dealer should now use Dow BetaPrime 5504G to perform the repair. The recall affects certain 2006-2010...
October 2021 Recall Update - 10/01/2021
Safety Recall N15438-08 Front Passenger Airbag Inflator: The recall bulletin has been updated to include revisions to parts and warranty information, and the service procedure. The recall involves certain 2007-08 Chevrolet Silverado 2500/3500 HD and GMC...
July 2016 Recall Update - 06/27/2016
Customer Satisfaction Recall 15801A: Emergency Vehicle Reduced Power: The previously placed reprogramming hold on all 2012 model year vehicles involved in the recall, due to missing variables in the required calibration, has been removed. The new calibration...
January 2015 Recall Update - 12/19/2014
Customer Satisfaction 09184B: The recall has been revised to include all vehicles currently or previously registered in Alaska. The bulletin also contains an update to the Condition statement and to the Service Procedure.Safety Recall 13146: Low Beam...
May 2015 Recall Update - 04/28/2015
Noncompliance Recall 12162: Shift Lever Position Status Displayed Intermittently: Certain 2013 Chevrolet Malibu vehicles equipped with a base level instrument cluster may not illuminate the shift position selected. To correct the condition, dealers are...
March 2016 Recall Update - 03/01/2016
Safety Recall 04014D: Engine Fuel Rail: The recall has been updated to add pictures to the Inspection and the Removal and Installation Procedures within the Service Procedure section. The recall applies to certain 1995-1997 Cadillac DeVille Concours,...
October 2015 Recall Update - 10/02/2015
Safety Recall 13136D: Inspect Generator Control Module: The recall bulletin has been updated to include revisions to the service procedure and the part information sections. The requirement to inspect the new module prior to vehicle installation has been...
August 2016 Recall Update - 07/28/2016
... previously registered in Maine, New Hampshire, New York, Vermont, and Canada. Also included in the recall are 2007, 2010-2013 Chevrolet Silverado LD, GMC Sierra LD vehicles currently or previously registered in Maine, New Hampshire, New York, Vermont,...
January 2021 Recall Update - 12/29/2020
Safety Recall 49151-01 Takata Air Bag Inflators: The recall affects all 2007-11 Cadillac Escalade, Escalade ESV, Escalade EXT, Chevrolet Avalanche, Silverado 1500, Suburban, Tahoe, GMC Sierra 1500, Yukon, 2009-11 Chevrolet Silverado 2500/3500, and GMC...
September 2016 Recall Update - 08/23/2016
Safety Recalls 14491C, 14735B, 15406B: Front Passenger Air Bag Inflator: The recalls have been updated to advise dealers that part number 19205568 - front passenger air bag inflator module - has been discontinued. The part is no longer available...
September 2021 Recall Update - 08/30/2021
Safety Recall N202308930 Rear Suspension Toe Link May Break: A total of 217,305 vehicles are included in the recall that addresses a corrosion concern with the rear suspension toe links. To correct the condition dealers are instructed to replace the rear...
May 2023 Recall Update - 04/25/2023
Customer Satisfaction Recall N222371150-03 Heated Steering Wheel Retrofit: The recall bulletin has been revised to include detail on the required T50 impact Torx bit. One tool may be claimed per dealership. The recall affects certain 2022-23 Buick Encore...
September 2015 Recall Update - 09/03/2015
Safety Recall 13036A: Brake Lamp Malfunction: The recall bulletin has been updated to reflect revisions to the Parts Information and Service Procedure sections. The recall affects certain 2004-2012 Chevrolet Malibu, 2004-2007 Chevrolet Malibu Maxx, 2005-2010...
July 2014 Recall Update - 07/01/2014
Safety Recall 14030B: Side Impact Airbag Connector-Revised: The bulletin has been revised to include a copy of the customer letter. The recall applies to some 2009 and all 2010-2013 Chevrolet Traverse vehicles, and some 2008-2009 and all 2010 Saturn Outlook...
July 2023 Recall Update - 06/26/2023
Safety Recall N212345944 High Voltage Battery May Melt or Burn (Customer Owned and Used Inventory): The VINs involved in the safety recall are customer owned and used inventory 2020-22 Chevrolet Bolt EV and 2022 Bolt EUV vehicles. Dealers are instructed...
Recall Completion - 07/28/2016
... open field actions. This is easily accomplished by performing an IVH in Consultant Dashboard. A recall is one of several field action types that General Motors can implement to address specific product concerns or regulatory requirements. Additionally,...
October 2016 Recall Update - 09/27/2016
Safety Recall 07035D: Engine Compartment Fire: The recall bulletin has been revised to enhance the Service Procedure section with additional information to ensure the proper sealing of the replacement valve cover gasket. The updated bulletin also includes...
October 2018 Recall Update - 09/25/2018
Safety Recall 17276-02: Loss of Steering Assist: Certain 2014 Chevrolet Silverado LD and GMC Sierra LD vehicles are included in the recall population. The bulletin has been updated to include a note with the service procedure regarding a loss of assist...
May 2021 Recall Update - 04/29/2021
Safety Recall 14294C Ignition Key: The recall bulletin has been revised to update the part numbers in the Part Information section. Certain 2010-14 Chevrolet Camaro vehicles are included in the recall population. Safety Recall 16007-05 Frontal Airbag...
January 2024 Recall Update - 12/26/2023
Customer Satisfaction Recall N222371151-12 Heated Steering Wheel Replacement Retrofit: The recall bulletin has been revised to include the 2021 model year Cadillac CT4 and CT5 to the population. Safety Recall N232413120-01 Driver Front Airbag Inflator...
March 2021 Recall Update - 02/25/2021
... a track receipt. The bulletin affects certain Chevrolet Corvette vehicles. Customer Satisfaction Recall N202307990 Loss of Propulsion: Approximately 67,400 vehicles are included in the recall population that addresses a condition related to the...
December 2014 Recall Update - 11/25/2014
... and GMC Canyon. The condition is covered for a period of 10 years or 120,000 miles. Safety Recall 14171: Lapbelt Pretensioner Locking Performance: Certain 2013 Buick Encore, Cadillac ATS four-door, and Chevrolet Trax vehicles; 2013-2014 Buick Encore,...
January 2020 Recall Update - 01/03/2020
Customer Satisfaction Recall N172130461 (18216): Loss of Propulsion Due to Low Cell Voltage: There are approximately 4,300 vehicles included in the recall program that addresses a concern with the high voltage battery gradually losing its ability to maintain...
August 2021 Recall Update - 07/27/2021
... an update to the correction statement, service procedure, and customer reimbursement sections. The recall affects certain 2012-13 Chevrolet Equinox and GMC Terrain vehicles. Safety Recall N202325410 Loss of Power Steering Assist: Approximately...
April 2016 Recall Update - 04/08/2016
Safety Recall 07035C: Engine Compartment Fire: The recall bulletin has been revised to provide service repair tips that may reduce amount of time and effort required to perform the repair. Information has also been provided for the removal, retention,...
July 2021 Recall Update - 06/29/2021
Customer Satisfaction Recall N202309631 Trailering Information Label Incorrectly States Trailer: Approximately 149,869 vehicles are involved in the recall program that addresses an incorrect trailering label. Dealers are instructed to remove/install the...
February 2023 Recall Update - 01/24/2023
Customer Satisfaction Recall N212354520-04 Heated Seats: The recall bulletin has been updated to revise the correction, parts, warranty and service procedure. Models that are impacted by the update include certain 2022 Chevrolet Silverado 1500 LTD, Silverado...
April 2015 Recall Update - 03/26/2015
Safety Recall 12106D: Shift Lever Indicator May Not Display Correct Gear: The recall bulletin has been updated to address a revision in the parts section. The transmission shift cable part numbers have been revised. The new shift cables include the clam...
May 2020 Recall Update - 04/29/2020
Recall N182206311-04 Steps to Avoid Low Coolant Comeback: The recall bulletin was updated to include important changes to prevent customers from returning with a low coolant message when the block heater repair is performed. Technicians are instructed ...
July 2017 Recall Update - 06/19/2017
... Chevrolet Equinox, GMC Terrain, and 2011 Buick Regal vehicles equipped with a 2.4L engine. Safety Recall 13036D: Brake Lamp Malfunction: The recall bulletin has been updated to reflect an update to the warranty transaction information section to include...
April 2014 Recall Update - 04/03/2014
Customer Satisfaction Program 09132E: Power Steering Hose Leak: The recall program has been updated to reflect an extended expiration date of February 28, 2015. Vehicles involved include certain 2006 Chevrolet Impala, Monte Carlo (V6 & V8 engine),...
March 2014 Recall Update - 02/27/2014
Upcoming Safety Recall 13420 & 13421: Update Customer Letter Mailing: In early December, 2013, dealers were advised of upcoming recall 13420. The recall involves certain 2012-2013 model year Chevrolet Silverado and GMC Sierra Chassis Cab vehicles...
June 2018 Recall Update - 05/22/2018
Safety Recall 15027 Driver’s Seat Belt: The recall affects certain 2004-2011 Saab 9-3 convertible vehicles. GM has agreed to facilitate the repair of involved vehicles at Cadillac dealerships. The total number of vehicles in the recall population...
December 2017 Recall Update - 11/21/2017
Safety Recall 15240D: Power Lift Gate Prop Rod Recovery: The recall has been updated to provide a revision to the service procedure and warranty information sections. Technicians are required to document the SPS Warranty Claim Code on the job card. The...
November 2023 Recall Update - 10/25/2023
Customer Satisfaction Recall N222388570-01 Outside Rear View Mirror Incorrect: The recall bulletin has been revised to update the Mirror, Outside Rear View part number 86804773 to 86804771. The recall affects certain 2023 Cadillac CT4 vehicles. Customer...
June 2022 Recall Update - 05/25/2022
Safety Recall N202324251 Roof Rail Air Bag Inflator May Rupture: Certain 2015-16 Chevrolet Silverado 1500/2500/3500 and GMC Sierra 1500/2500/3500 trucks may require replacement of the left and right front and rear row seat RRAB modules. The roof rail...
April 2021 Recall Update - 03/22/2021
Safety Recall A202307261-01 Loss of Brake Assist: The recall bulletin has been updated to include a copy of the customer notification letter. The recall affects certain 2020 Cadillac CT4, CT5 and 2021 Chevrolet Trailblazer vehicles. Safety Recall...
April 2020 Recall Update - 03/27/2020
Safety Recall 15047-01, 15048-01, 15049-01, 15050-01, 15052-01, and 15053-01 Front Passenger Air Bag Inflator Replacement: The recall bulletins have been updated to include a copy of the customer letter. The recalls affect certain 2005-06 Saab 9-2X vehicles. Special...
March 2023 Recall Update - 02/28/2023
Safety Recall N212343881-05 High Voltage Battery May Melt or Burn: The recall bulletin has been revised to update the steps in the “Vehicle Preparation Before Entering the Repair Garage” and “Adjusting the SOC” sections. The changes...
July 2015 Recall Update - 06/30/2015
Safety Recall 12213A: Brake Vacuum Micro Switch: The recall bulletin has been updated to include a revision to the parts information, service procedure, and warranty transaction sections. The repair has been revised to replace the power brake booster...
... open field actions. This is easily accomplished by performing an IVH in Consultant Dashboard. A recall is one of several field action types that General Motors can implement to address specific product concerns or regulatory requirements. Additionally,...
October 2016 Recall Update - 09/27/2016
Safety Recall 07035D: Engine Compartment Fire: The recall bulletin has been revised to enhance the Service Procedure section with additional information to ensure the proper sealing of the replacement valve cover gasket. The updated bulletin also includes...
October 2018 Recall Update - 09/25/2018
Safety Recall 17276-02: Loss of Steering Assist: Certain 2014 Chevrolet Silverado LD and GMC Sierra LD vehicles are included in the recall population. The bulletin has been updated to include a note with the service procedure regarding a loss of assist...
May 2021 Recall Update - 04/29/2021
Safety Recall 14294C Ignition Key: The recall bulletin has been revised to update the part numbers in the Part Information section. Certain 2010-14 Chevrolet Camaro vehicles are included in the recall population. Safety Recall 16007-05 Frontal Airbag...
January 2024 Recall Update - 12/26/2023
Customer Satisfaction Recall N222371151-12 Heated Steering Wheel Replacement Retrofit: The recall bulletin has been revised to include the 2021 model year Cadillac CT4 and CT5 to the population. Safety Recall N232413120-01 Driver Front Airbag Inflator...
March 2021 Recall Update - 02/25/2021
... a track receipt. The bulletin affects certain Chevrolet Corvette vehicles. Customer Satisfaction Recall N202307990 Loss of Propulsion: Approximately 67,400 vehicles are included in the recall population that addresses a condition related to the...
December 2014 Recall Update - 11/25/2014
... and GMC Canyon. The condition is covered for a period of 10 years or 120,000 miles. Safety Recall 14171: Lapbelt Pretensioner Locking Performance: Certain 2013 Buick Encore, Cadillac ATS four-door, and Chevrolet Trax vehicles; 2013-2014 Buick Encore,...
January 2020 Recall Update - 01/03/2020
Customer Satisfaction Recall N172130461 (18216): Loss of Propulsion Due to Low Cell Voltage: There are approximately 4,300 vehicles included in the recall program that addresses a concern with the high voltage battery gradually losing its ability to maintain...
August 2021 Recall Update - 07/27/2021
... an update to the correction statement, service procedure, and customer reimbursement sections. The recall affects certain 2012-13 Chevrolet Equinox and GMC Terrain vehicles. Safety Recall N202325410 Loss of Power Steering Assist: Approximately...
April 2016 Recall Update - 04/08/2016
Safety Recall 07035C: Engine Compartment Fire: The recall bulletin has been revised to provide service repair tips that may reduce amount of time and effort required to perform the repair. Information has also been provided for the removal, retention,...
July 2021 Recall Update - 06/29/2021
Customer Satisfaction Recall N202309631 Trailering Information Label Incorrectly States Trailer: Approximately 149,869 vehicles are involved in the recall program that addresses an incorrect trailering label. Dealers are instructed to remove/install the...
February 2023 Recall Update - 01/24/2023
Customer Satisfaction Recall N212354520-04 Heated Seats: The recall bulletin has been updated to revise the correction, parts, warranty and service procedure. Models that are impacted by the update include certain 2022 Chevrolet Silverado 1500 LTD, Silverado...
April 2015 Recall Update - 03/26/2015
Safety Recall 12106D: Shift Lever Indicator May Not Display Correct Gear: The recall bulletin has been updated to address a revision in the parts section. The transmission shift cable part numbers have been revised. The new shift cables include the clam...
May 2020 Recall Update - 04/29/2020
Recall N182206311-04 Steps to Avoid Low Coolant Comeback: The recall bulletin was updated to include important changes to prevent customers from returning with a low coolant message when the block heater repair is performed. Technicians are instructed ...
July 2017 Recall Update - 06/19/2017
... Chevrolet Equinox, GMC Terrain, and 2011 Buick Regal vehicles equipped with a 2.4L engine. Safety Recall 13036D: Brake Lamp Malfunction: The recall bulletin has been updated to reflect an update to the warranty transaction information section to include...
April 2014 Recall Update - 04/03/2014
Customer Satisfaction Program 09132E: Power Steering Hose Leak: The recall program has been updated to reflect an extended expiration date of February 28, 2015. Vehicles involved include certain 2006 Chevrolet Impala, Monte Carlo (V6 & V8 engine),...
March 2014 Recall Update - 02/27/2014
Upcoming Safety Recall 13420 & 13421: Update Customer Letter Mailing: In early December, 2013, dealers were advised of upcoming recall 13420. The recall involves certain 2012-2013 model year Chevrolet Silverado and GMC Sierra Chassis Cab vehicles...
June 2018 Recall Update - 05/22/2018
Safety Recall 15027 Driver’s Seat Belt: The recall affects certain 2004-2011 Saab 9-3 convertible vehicles. GM has agreed to facilitate the repair of involved vehicles at Cadillac dealerships. The total number of vehicles in the recall population...
December 2017 Recall Update - 11/21/2017
Safety Recall 15240D: Power Lift Gate Prop Rod Recovery: The recall has been updated to provide a revision to the service procedure and warranty information sections. Technicians are required to document the SPS Warranty Claim Code on the job card. The...
November 2023 Recall Update - 10/25/2023
Customer Satisfaction Recall N222388570-01 Outside Rear View Mirror Incorrect: The recall bulletin has been revised to update the Mirror, Outside Rear View part number 86804773 to 86804771. The recall affects certain 2023 Cadillac CT4 vehicles. Customer...
June 2022 Recall Update - 05/25/2022
Safety Recall N202324251 Roof Rail Air Bag Inflator May Rupture: Certain 2015-16 Chevrolet Silverado 1500/2500/3500 and GMC Sierra 1500/2500/3500 trucks may require replacement of the left and right front and rear row seat RRAB modules. The roof rail...
April 2021 Recall Update - 03/22/2021
Safety Recall A202307261-01 Loss of Brake Assist: The recall bulletin has been updated to include a copy of the customer notification letter. The recall affects certain 2020 Cadillac CT4, CT5 and 2021 Chevrolet Trailblazer vehicles. Safety Recall...
April 2020 Recall Update - 03/27/2020
Safety Recall 15047-01, 15048-01, 15049-01, 15050-01, 15052-01, and 15053-01 Front Passenger Air Bag Inflator Replacement: The recall bulletins have been updated to include a copy of the customer letter. The recalls affect certain 2005-06 Saab 9-2X vehicles. Special...
March 2023 Recall Update - 02/28/2023
Safety Recall N212343881-05 High Voltage Battery May Melt or Burn: The recall bulletin has been revised to update the steps in the “Vehicle Preparation Before Entering the Repair Garage” and “Adjusting the SOC” sections. The changes...
July 2015 Recall Update - 06/30/2015
Safety Recall 12213A: Brake Vacuum Micro Switch: The recall bulletin has been updated to include a revision to the parts information, service procedure, and warranty transaction sections. The repair has been revised to replace the power brake booster...
June 2011 Recall Update - 06/08/2011
Customer Satisfaction Recall 10037A - Unwanted Repeat Calls to OnStar: This recall bulletin has been revised to extend the expiration date to April 30, 2012. The recall affects certain 2002-2009 model year vehicles that are equipped with OnStar. Involved...
June 2023 Recall Update - 05/23/2023
Customer Satisfaction Recall N222371151-05 Steering Wheel Replacement Retrofit: Due to the industry wide semiconductor shortage, the heat feature on the steering wheel is not functional on certain 2022 Cadillac CT4, CT5, XT5, XT6, Chevrolet Blazer, Suburban,...
June 2021 Recall Update - 05/26/2021
... certain 2008-11 Buick Lucerne and 2009-11 Cadillac DTS vehicles. Customer Satisfaction Recall N202309630 Trailering Information Label Incorrectly States Trailering Capabilities: The recall bulletin addresses an incorrect label on certain 2020 Chevrolet...
May 2018 Recall Update - 04/23/2018
Safety Recalls 14491H, 14735G, 15041-04, 15043-04, 15406G, 15438-06, 15815-06, 15816-06, 15817-05, 15826-05, 17009-03, 28810-04, and 28811-04 Takata Air Bag: The $50 dealer completion bonus for the replacement of Takata air bag inflators remains in effect...
March 2020 Recall Update - 02/27/2020
Safety Recalls 15047, 15048, 15049, 15050, 15052, 15053 Front Passenger Air Bag Inflator: Approximately 2,100 vehicles are involved in the program that affects certain 2005-06 Saab 9-2X vehicles. Involved vehicles may have had an interim like-for-like...
Recall Summary Update - 01/28/2020
Safety Recall N182206630-02: Airbag Inflator Rupture: The recall bulletin has been updated to reflect an update to the airbag return location instructions contained within the service procedure section. Certain 2010-11 Chevrolet Malibu vehicles are involved...
July 2019 Recall Update - 06/26/2019
Safety Recall N182182760-01: Loss of Power Steering Assist: The recall that affects certain 2017 Chevrolet Camaro vehicles has been updated. The revision includes aligning the vehicle in the warranty information table. Customer Satisfaction Recall N182201300:...
April 2024 Recall Update - 03/23/2024
Emission Recall A222379711 DTC P0521 Permanent Status Not Properly Cleared: Dealers are to reprogram the ECM in certain 2020-23 Buick Encore GX and 2021-23 Chevrolet Trailblazer models to address a condition in which the ECM may not clear the permanent...
February 2016 Recall Update - 02/02/2016
Customer Satisfaction Program 13426A: Tail Lamp Gasket Seal: The recall bulletin has been revised to update the service procedure and warranty transaction information. The bulletin includes instructions for water damage caused to the trunk interior trim...
February 2015 Recall Update - 01/21/2015
Noncompliance Recall 08157A: IP Storage Bin Door Compliance: The bulletin has been revised to include an update to the parts information section. The recall affects certain 2006-2008 Chevrolet HHR vehicles. Dealers are instructed to inspect the storage...
Recall Vehicle Action Report - 11/25/2014
You can't force your customer to have a recall performed on their vehicle. After all, it is their vehicle. When viewing IVH, a requirement whenever any vehicle enters your service department, service advisors are supposed to check the "Required Field...
July 2020 Recall Update - 06/23/2020
... Involved vehicles include 2015-17 GMC Yukon, Yukon XL, Yukon Denali, and Yukon Denali XL. Safety Recall N182206310-04 Diesel Engine Block Heater Cord: The recall affects certain 2017-19 Chevrolet Silverado 2500/3500 and GMC Sierra 2500/3500 vehicles...
March 2018 Recall Update - 02/20/2018
Noncompliance Recall 15176E: Sunroof Switch Compliance: The recall has been updated to include revisions to the Service Procedure and Warranty Information sections. Certain 2013-2015 Chevrolet Malibu vehicles equipped with a power operated roof panel...
January 2013 Recall Update - 01/24/2013
Safety Recall 10282E - Harsh Transmission Shift, Engine May Not Start, MIL or SES Lamp: The recall has been revised to include an update to the service procedure. The procedure now includes the installation of the Recall Identification Label and the completion...
August 2015 Recall Update - 07/29/2015
Safety Recall 09226C: Fuel Odor or Spotting on Ground: The service procedure section of the recall bulletin has been revised. If the technician determines that the fuel pump module requires replacement, dealers are also to replace the fuel tank and fuel...
September 2017 Recall Update - 08/21/2017
Customer Satisfaction Program 16185: No Start or Loss of Propulsion: Approximately 14,500 vehicles are included in the recall program that addresses a condition with the high voltage interlock connector. To correct the condition the dealer is required...
October 2022 Recall Update - 09/26/2022
... involves certain 2010-17 Chevrolet Equinox and GMC Terrain vehicles. Customer Satisfaction Recall N212354522 Heated Vented Seats Retrofit Due to Chip Shortage: A total of approximately 23,000 vehicles are included in the retrofit process. Due to...
DECEMBER 2020 RECALL UPDATE - 11/25/2020
Safety Recall 14457D Rear Toe Link Adjuster Jam Nut Torque: The service procedure section of the bulletin has been updated. The toe links will only be replaced instead of inspected with the revision. Certain 2010-15 Cadillac SRX and 2011-12 Saab 9-4X...
November 2013 Recall Update - 11/18/2013
... Inspection: This bulletin has been revised to extend the expiration date to March 31, 2014. The recall addresses a concern with two of the four bolts that attach the propshaft to the rear axle that are not fastened to the proper specification. Dealers...
December 2022 Recall Update - 11/21/2022
Customer Satisfaction Recall N212354521-02 Heated Vented Seats Retrofit: The recall bulletin has been updated to revise the correction statement, update the parts section and add an administrative allowance in Net/Admin Allowance for the Sierra HD/Silverado...
April 2023 Recall Update - 03/23/2023
... 2010-12 Chevrolet Equinox and GMC Terrain vehicles are included in the program. Emission Recall N212336962 TCM Loss of Communication with No MIL: Approximately 5,955 vehicles are included in the recall population that addresses the possibility...
May 2022 Recall Update - 04/26/2022
Safety Recall N202308930-02 Rear Suspension Toe Link May Break: The recall bulletin has been updated to include a revised service procedure. The program affects certain 2010-13 Buick LaCrosse, 2012-13 Regal, and 2013 Chevrolet Malibu vehicles. Safety...
July 2018 Recall Update - 06/25/2018
... certain 2010-2011 Chevrolet Equinox and GMC Terrain vehicles equipped with a 2.4L engine. Emission Recall 17089-01 NOx Position 1 Sensor Replacement: Certain 2014-2015 Chevrolet Cruze vehicles equipped with a 2.0L diesel engine are involved in the recall...
April 2018 Recall Update - 03/26/2018
Recalls 14491, 14735, 15041, 15043, 15406, 15438, 15815, 15816, 15817, 15826, 17009, 28810, and 28811: Takata Air Bag Completion Rate Improvement Program: The Takata Air Bag recalls have been updated to extend the $50 completion bonus through March 31, ...
December 2023 Recall Update - 11/29/2023
Customer Satisfaction Recall N232404290 Trailering Label May Have Incorrect Values: Approximately 451 vehicles are included in the recall program that addresses a condition in which the trailering label displays incorrect values. Dealers are instructed...
Customer Satisfaction Recall 10037A - Unwanted Repeat Calls to OnStar: This recall bulletin has been revised to extend the expiration date to April 30, 2012. The recall affects certain 2002-2009 model year vehicles that are equipped with OnStar. Involved...
June 2023 Recall Update - 05/23/2023
Customer Satisfaction Recall N222371151-05 Steering Wheel Replacement Retrofit: Due to the industry wide semiconductor shortage, the heat feature on the steering wheel is not functional on certain 2022 Cadillac CT4, CT5, XT5, XT6, Chevrolet Blazer, Suburban,...
June 2021 Recall Update - 05/26/2021
... certain 2008-11 Buick Lucerne and 2009-11 Cadillac DTS vehicles. Customer Satisfaction Recall N202309630 Trailering Information Label Incorrectly States Trailering Capabilities: The recall bulletin addresses an incorrect label on certain 2020 Chevrolet...
May 2018 Recall Update - 04/23/2018
Safety Recalls 14491H, 14735G, 15041-04, 15043-04, 15406G, 15438-06, 15815-06, 15816-06, 15817-05, 15826-05, 17009-03, 28810-04, and 28811-04 Takata Air Bag: The $50 dealer completion bonus for the replacement of Takata air bag inflators remains in effect...
March 2020 Recall Update - 02/27/2020
Safety Recalls 15047, 15048, 15049, 15050, 15052, 15053 Front Passenger Air Bag Inflator: Approximately 2,100 vehicles are involved in the program that affects certain 2005-06 Saab 9-2X vehicles. Involved vehicles may have had an interim like-for-like...
Recall Summary Update - 01/28/2020
Safety Recall N182206630-02: Airbag Inflator Rupture: The recall bulletin has been updated to reflect an update to the airbag return location instructions contained within the service procedure section. Certain 2010-11 Chevrolet Malibu vehicles are involved...
July 2019 Recall Update - 06/26/2019
Safety Recall N182182760-01: Loss of Power Steering Assist: The recall that affects certain 2017 Chevrolet Camaro vehicles has been updated. The revision includes aligning the vehicle in the warranty information table. Customer Satisfaction Recall N182201300:...
April 2024 Recall Update - 03/23/2024
Emission Recall A222379711 DTC P0521 Permanent Status Not Properly Cleared: Dealers are to reprogram the ECM in certain 2020-23 Buick Encore GX and 2021-23 Chevrolet Trailblazer models to address a condition in which the ECM may not clear the permanent...
February 2016 Recall Update - 02/02/2016
Customer Satisfaction Program 13426A: Tail Lamp Gasket Seal: The recall bulletin has been revised to update the service procedure and warranty transaction information. The bulletin includes instructions for water damage caused to the trunk interior trim...
February 2015 Recall Update - 01/21/2015
Noncompliance Recall 08157A: IP Storage Bin Door Compliance: The bulletin has been revised to include an update to the parts information section. The recall affects certain 2006-2008 Chevrolet HHR vehicles. Dealers are instructed to inspect the storage...
Recall Vehicle Action Report - 11/25/2014
You can't force your customer to have a recall performed on their vehicle. After all, it is their vehicle. When viewing IVH, a requirement whenever any vehicle enters your service department, service advisors are supposed to check the "Required Field...
July 2020 Recall Update - 06/23/2020
... Involved vehicles include 2015-17 GMC Yukon, Yukon XL, Yukon Denali, and Yukon Denali XL. Safety Recall N182206310-04 Diesel Engine Block Heater Cord: The recall affects certain 2017-19 Chevrolet Silverado 2500/3500 and GMC Sierra 2500/3500 vehicles...
March 2018 Recall Update - 02/20/2018
Noncompliance Recall 15176E: Sunroof Switch Compliance: The recall has been updated to include revisions to the Service Procedure and Warranty Information sections. Certain 2013-2015 Chevrolet Malibu vehicles equipped with a power operated roof panel...
January 2013 Recall Update - 01/24/2013
Safety Recall 10282E - Harsh Transmission Shift, Engine May Not Start, MIL or SES Lamp: The recall has been revised to include an update to the service procedure. The procedure now includes the installation of the Recall Identification Label and the completion...
August 2015 Recall Update - 07/29/2015
Safety Recall 09226C: Fuel Odor or Spotting on Ground: The service procedure section of the recall bulletin has been revised. If the technician determines that the fuel pump module requires replacement, dealers are also to replace the fuel tank and fuel...
September 2017 Recall Update - 08/21/2017
Customer Satisfaction Program 16185: No Start or Loss of Propulsion: Approximately 14,500 vehicles are included in the recall program that addresses a condition with the high voltage interlock connector. To correct the condition the dealer is required...
October 2022 Recall Update - 09/26/2022
... involves certain 2010-17 Chevrolet Equinox and GMC Terrain vehicles. Customer Satisfaction Recall N212354522 Heated Vented Seats Retrofit Due to Chip Shortage: A total of approximately 23,000 vehicles are included in the retrofit process. Due to...
DECEMBER 2020 RECALL UPDATE - 11/25/2020
Safety Recall 14457D Rear Toe Link Adjuster Jam Nut Torque: The service procedure section of the bulletin has been updated. The toe links will only be replaced instead of inspected with the revision. Certain 2010-15 Cadillac SRX and 2011-12 Saab 9-4X...
November 2013 Recall Update - 11/18/2013
... Inspection: This bulletin has been revised to extend the expiration date to March 31, 2014. The recall addresses a concern with two of the four bolts that attach the propshaft to the rear axle that are not fastened to the proper specification. Dealers...
December 2022 Recall Update - 11/21/2022
Customer Satisfaction Recall N212354521-02 Heated Vented Seats Retrofit: The recall bulletin has been updated to revise the correction statement, update the parts section and add an administrative allowance in Net/Admin Allowance for the Sierra HD/Silverado...
April 2023 Recall Update - 03/23/2023
... 2010-12 Chevrolet Equinox and GMC Terrain vehicles are included in the program. Emission Recall N212336962 TCM Loss of Communication with No MIL: Approximately 5,955 vehicles are included in the recall population that addresses the possibility...
May 2022 Recall Update - 04/26/2022
Safety Recall N202308930-02 Rear Suspension Toe Link May Break: The recall bulletin has been updated to include a revised service procedure. The program affects certain 2010-13 Buick LaCrosse, 2012-13 Regal, and 2013 Chevrolet Malibu vehicles. Safety...
July 2018 Recall Update - 06/25/2018
... certain 2010-2011 Chevrolet Equinox and GMC Terrain vehicles equipped with a 2.4L engine. Emission Recall 17089-01 NOx Position 1 Sensor Replacement: Certain 2014-2015 Chevrolet Cruze vehicles equipped with a 2.0L diesel engine are involved in the recall...
April 2018 Recall Update - 03/26/2018
Recalls 14491, 14735, 15041, 15043, 15406, 15438, 15815, 15816, 15817, 15826, 17009, 28810, and 28811: Takata Air Bag Completion Rate Improvement Program: The Takata Air Bag recalls have been updated to extend the $50 completion bonus through March 31, ...
December 2023 Recall Update - 11/29/2023
Customer Satisfaction Recall N232404290 Trailering Label May Have Incorrect Values: Approximately 451 vehicles are included in the recall program that addresses a condition in which the trailering label displays incorrect values. Dealers are instructed...
August 2018 Recall Update - 07/23/2018
Emission Recall 16186-01 Catalytic Converter Internal Damage: The Module Programming Not Required labor code has been removed from the warranty information section and the service procedure has been updated with the latest recall bulletin release. Technicians...
June 2017 Recall Update - 05/22/2017
... to remove the steps that pertain to the use of threadlocker within the service procedure. The recall affects certain 2016-2017 Chevrolet Cruze vehicles. Noncompliance Recall 16165-01: Wheel Date Marking Incorrect: The recall has been updated to...
NOVEMBER 2020 RECALL UPDATE - 10/27/2020
... bulletin. Certain 2015-19 Chevrolet Trax vehicles are included in the program. Emission Recall N192268180 Tailpipe Emissions – Oxygen Sensor: Approximately 327,328 vehicles are included in the recall program that addresses a concern with...
December 2018 Recall Update - 11/29/2018
Customer Satisfaction Recall N182191300: Unwanted Roof-Rail Air Bag Deployments While Off-Roading: Dealers will reprogram the sensing and diagnostic module with updated software to address a concern with the vehicle’s roof-rail air bags and...
November 2015 Recall Update - 10/23/2015
Safety Recall 13036B: Brake Lamp Malfunction: Certain 2004-2012 Chevrolet Malibu, Malibu MAXX, Pontiac G6, and Saturn Aura vehicles are involved in this recall that addresses increased resistance in the Body Control Module. To correct the condition dealers...
February 2021 Recall Update - 01/27/2021
... affects approximately 22,000 vehicles with coverage for 7 years or 72,000 miles. Safety Recall A202307262 Loss of Brake Assist: A total of 1,683 vehicles are included in the recall population. The recall addresses an interruption of communication...
October 2020 Recall Update - 09/22/2020
Safety Recall 17167-02 Loss of Power Steering Assist: The recall that affects certain 2014-16 Caprice Police Pursuit Vehicles has been updated to include revisions to the condition, part, warranty, and service procedure sections. Special Coverage...
February 2017 Recall Update - 01/23/2017
Safety Recall 07035E: Engine Compartment Fire: The recall bulletin has been updated to include revisions to the part information, service procedure, and the warranty transaction information sections. A specific, required sealant has been added to aid...
May 2016 Recall Update - 04/28/2016
Customer Satisfaction Program 14284A: Upfitter Auxiliary Switches: The recall bulletin has been updated to increase the population, extend the expiration date, and revise the part information section. The recall will affect an additional 525 vehicles....
May 2013 Recall Update - 05/14/2013
... Dealers are to replace the fuel pump module, regardless of the vehicle's age or mileage.Safety Recall 12071A: Power Window Master Switch Failure: Certain 2009 Pontiac Vibe vehicles may have a condition in which the Power Window Master Switch assembly...
September 2018 Recall Update - 08/20/2018
... ESV, Chevrolet Suburban, Tahoe, and GMC Yukon, Yukon XL vehicles. Customer Satisfaction Recall 18025: Incorrect Fuse Labels and Owner Manual Fuse Information: Almost 120,000 vehicles are included in the recall program that addresses a concern with...
March 2017 Recall Update - 02/17/2017
Safety Recall 15438-02: Front Passenger Air Bag Inflator: The recall bulletin has been updated to include the second segment of the involved vehicle population. This segment includes vehicles that are currently or previously registered in Georgia, Hawaii,...
June 2019 Recall Update - 05/29/2019
Customer Satisfaction Recall N172130462-01: Loss of Propulsion Due to Low Cell Voltage: The recall bulletin has been revised to include the 2014-15 model year Chevrolet Volt and Cadillac ELR. The program includes approximately 36,220 vehicles. As software...
September 2019 Recall Update - 08/27/2019
Safety Recall N182182760-03: Loss of Power Steering Assist: The recall has been updated include a revised service procedure and parts table. The parts table was updated to provide clarification that Corvettes do not require steering gear bolt replacement....
February 2022 Recall Update - 01/27/2022
Emission Recall N202312031 Engine Control Module CVN Reporting: Involved vehicles were previously included with Service Update Bulletin N202312030 and have been moved to N202312031. Certain 2018 Buick LaCrosse vehicles equipped with a 2.5L 4 cyl gas engine...
July 2013 Recall Update - 07/03/2013
Safety Recall 12180B: Driver Door Switch Short Circuit: GM has expanded safety recall 12180 to include approximately 193,000 additional vehicles in states where customers were already eligible to have their vehicles repaired under special coverage 11323....
January 2017 Recall Update - 12/21/2016
Safety Recall 14187D: Front Safety Belt Anchor: The recall has been updated to reflect a revision to the service procedure. The recall affects certain 2009-2014 Buick Enclave, Chevrolet Traverse, GMC Acadia; 2009-2010 Saturn Outlook. Customer Satisfaction...
December 2019 Recall Update - 12/02/2019
... Chevrolet Suburban, GMC Yukon, Yukon XL, and 2015-19 Chevrolet Tahoe vehicles. Safety Recall N182206310-02: Diesel Engine Block Heater Cord: The recall that affects certain 2017-19 Chevrolet Silverado 2500/3500 and GMC Sierra 2500/3500 trucks equipped...
December 2013 Recall Update - 12/09/2013
... coverage is being released in phases due to the limited supply of replacement water pumps.Safety Recall 13112A: Front Passenger Air Bag Inflator: Approximately 73,000 Pontiac Vibe vehicles will require inspection and, if necessary, replacement of the...
December 2016 Recall Update - 11/29/2016
Recall 14294: Subsequent Customer Refusal to Replace Key After Key Assembly Kit Special Ordered: In the event that a key assembly is special ordered for a customer vehicle, and the customer subsequently refuses completion of the recall, the dealer may ...
April 2013 Recall Update - 04/12/2013
Product Safety Recall 13008A: Rear Suspension Bolt May Not Be To Proper Torque Specification-Revised Recall Report: Certain 2013 Chevrolet Malibu vehicles may have been built with one or more rear suspension bolts that were not tightened to the specified...
PDI Debits on Vehicles Sold with Open Recalls - 10/02/2015
... fill credit were debited, it's because you sold a vehicle with an open safety or non-compliance recall.Effective September 1, 2015, GM began the process of debiting PDI transactions with Open Field Actions. It is extremely important to GM that these...
Ignition Switch Recalls - 10/02/2015
... affected Cobalt, HHR, Sky, Solstice, ION, and G5 owners that have not yet had the ignition switch recall performed. The recalls involved are as follows: 13454, 14063, 14092, 14113, and 14133. Vehicle owners have been split into four testing groups:Oil...
June 2013 Recall Update - 06/19/2013
... the air conditioner compressor may not turn on or off. Dealers are to reprogram the BCM.Emission Recall 11290C: Degraded Connection Between Ignition Coil Spark Plug Boots and Spark Plugs-Revised: The service procedure section of the bulletin has been...
June 2020 Recall Update - 05/28/2020
Customer Satisfaction Recall N192264450-03 Premature Brake Wear Notification: The recall bulletin has been revised to add the 2019 Cadillac CT6-V, and to update the parts and labor tables. The recall affects certain 2019 Cadillac CT6 & CT6-V vehicles...
Emission Recall 16186-01 Catalytic Converter Internal Damage: The Module Programming Not Required labor code has been removed from the warranty information section and the service procedure has been updated with the latest recall bulletin release. Technicians...
June 2017 Recall Update - 05/22/2017
... to remove the steps that pertain to the use of threadlocker within the service procedure. The recall affects certain 2016-2017 Chevrolet Cruze vehicles. Noncompliance Recall 16165-01: Wheel Date Marking Incorrect: The recall has been updated to...
NOVEMBER 2020 RECALL UPDATE - 10/27/2020
... bulletin. Certain 2015-19 Chevrolet Trax vehicles are included in the program. Emission Recall N192268180 Tailpipe Emissions – Oxygen Sensor: Approximately 327,328 vehicles are included in the recall program that addresses a concern with...
December 2018 Recall Update - 11/29/2018
Customer Satisfaction Recall N182191300: Unwanted Roof-Rail Air Bag Deployments While Off-Roading: Dealers will reprogram the sensing and diagnostic module with updated software to address a concern with the vehicle’s roof-rail air bags and...
November 2015 Recall Update - 10/23/2015
Safety Recall 13036B: Brake Lamp Malfunction: Certain 2004-2012 Chevrolet Malibu, Malibu MAXX, Pontiac G6, and Saturn Aura vehicles are involved in this recall that addresses increased resistance in the Body Control Module. To correct the condition dealers...
February 2021 Recall Update - 01/27/2021
... affects approximately 22,000 vehicles with coverage for 7 years or 72,000 miles. Safety Recall A202307262 Loss of Brake Assist: A total of 1,683 vehicles are included in the recall population. The recall addresses an interruption of communication...
October 2020 Recall Update - 09/22/2020
Safety Recall 17167-02 Loss of Power Steering Assist: The recall that affects certain 2014-16 Caprice Police Pursuit Vehicles has been updated to include revisions to the condition, part, warranty, and service procedure sections. Special Coverage...
February 2017 Recall Update - 01/23/2017
Safety Recall 07035E: Engine Compartment Fire: The recall bulletin has been updated to include revisions to the part information, service procedure, and the warranty transaction information sections. A specific, required sealant has been added to aid...
May 2016 Recall Update - 04/28/2016
Customer Satisfaction Program 14284A: Upfitter Auxiliary Switches: The recall bulletin has been updated to increase the population, extend the expiration date, and revise the part information section. The recall will affect an additional 525 vehicles....
May 2013 Recall Update - 05/14/2013
... Dealers are to replace the fuel pump module, regardless of the vehicle's age or mileage.Safety Recall 12071A: Power Window Master Switch Failure: Certain 2009 Pontiac Vibe vehicles may have a condition in which the Power Window Master Switch assembly...
September 2018 Recall Update - 08/20/2018
... ESV, Chevrolet Suburban, Tahoe, and GMC Yukon, Yukon XL vehicles. Customer Satisfaction Recall 18025: Incorrect Fuse Labels and Owner Manual Fuse Information: Almost 120,000 vehicles are included in the recall program that addresses a concern with...
March 2017 Recall Update - 02/17/2017
Safety Recall 15438-02: Front Passenger Air Bag Inflator: The recall bulletin has been updated to include the second segment of the involved vehicle population. This segment includes vehicles that are currently or previously registered in Georgia, Hawaii,...
June 2019 Recall Update - 05/29/2019
Customer Satisfaction Recall N172130462-01: Loss of Propulsion Due to Low Cell Voltage: The recall bulletin has been revised to include the 2014-15 model year Chevrolet Volt and Cadillac ELR. The program includes approximately 36,220 vehicles. As software...
September 2019 Recall Update - 08/27/2019
Safety Recall N182182760-03: Loss of Power Steering Assist: The recall has been updated include a revised service procedure and parts table. The parts table was updated to provide clarification that Corvettes do not require steering gear bolt replacement....
February 2022 Recall Update - 01/27/2022
Emission Recall N202312031 Engine Control Module CVN Reporting: Involved vehicles were previously included with Service Update Bulletin N202312030 and have been moved to N202312031. Certain 2018 Buick LaCrosse vehicles equipped with a 2.5L 4 cyl gas engine...
July 2013 Recall Update - 07/03/2013
Safety Recall 12180B: Driver Door Switch Short Circuit: GM has expanded safety recall 12180 to include approximately 193,000 additional vehicles in states where customers were already eligible to have their vehicles repaired under special coverage 11323....
January 2017 Recall Update - 12/21/2016
Safety Recall 14187D: Front Safety Belt Anchor: The recall has been updated to reflect a revision to the service procedure. The recall affects certain 2009-2014 Buick Enclave, Chevrolet Traverse, GMC Acadia; 2009-2010 Saturn Outlook. Customer Satisfaction...
December 2019 Recall Update - 12/02/2019
... Chevrolet Suburban, GMC Yukon, Yukon XL, and 2015-19 Chevrolet Tahoe vehicles. Safety Recall N182206310-02: Diesel Engine Block Heater Cord: The recall that affects certain 2017-19 Chevrolet Silverado 2500/3500 and GMC Sierra 2500/3500 trucks equipped...
December 2013 Recall Update - 12/09/2013
... coverage is being released in phases due to the limited supply of replacement water pumps.Safety Recall 13112A: Front Passenger Air Bag Inflator: Approximately 73,000 Pontiac Vibe vehicles will require inspection and, if necessary, replacement of the...
December 2016 Recall Update - 11/29/2016
Recall 14294: Subsequent Customer Refusal to Replace Key After Key Assembly Kit Special Ordered: In the event that a key assembly is special ordered for a customer vehicle, and the customer subsequently refuses completion of the recall, the dealer may ...
April 2013 Recall Update - 04/12/2013
Product Safety Recall 13008A: Rear Suspension Bolt May Not Be To Proper Torque Specification-Revised Recall Report: Certain 2013 Chevrolet Malibu vehicles may have been built with one or more rear suspension bolts that were not tightened to the specified...
PDI Debits on Vehicles Sold with Open Recalls - 10/02/2015
... fill credit were debited, it's because you sold a vehicle with an open safety or non-compliance recall.Effective September 1, 2015, GM began the process of debiting PDI transactions with Open Field Actions. It is extremely important to GM that these...
Ignition Switch Recalls - 10/02/2015
... affected Cobalt, HHR, Sky, Solstice, ION, and G5 owners that have not yet had the ignition switch recall performed. The recalls involved are as follows: 13454, 14063, 14092, 14113, and 14133. Vehicle owners have been split into four testing groups:Oil...
June 2013 Recall Update - 06/19/2013
... the air conditioner compressor may not turn on or off. Dealers are to reprogram the BCM.Emission Recall 11290C: Degraded Connection Between Ignition Coil Spark Plug Boots and Spark Plugs-Revised: The service procedure section of the bulletin has been...
June 2020 Recall Update - 05/28/2020
Customer Satisfaction Recall N192264450-03 Premature Brake Wear Notification: The recall bulletin has been revised to add the 2019 Cadillac CT6-V, and to update the parts and labor tables. The recall affects certain 2019 Cadillac CT6 & CT6-V vehicles...
October 2023 Recall Update - 09/25/2023
Customer Satisfaction Recall N222375790-07 Park Assist Retrofit: The recall bulletin has been updated to provide warranty information table improvements. The bulletin affects several 2022-23 model year Buick, Cadillac, Chevrolet, and GMC vehicles. The...
November2022 Recall Update - 10/28/2022
Safety Recall N212352530 Windshield Wiper Failure: Approximately 681,000 Vehicles are included in the recall program that affects certain 2014-15 Chevrolet Equinox and GMC Terrain vehicles. The ball joints in the windshield wiper modules may experience...
November 2019 Recall Update - 10/23/2019
... term is model specific, with a limit of either 5/60,000 or 6/72,000. Customer Satisfaction Recall N172130462-02: Loss of Propulsion Due to Low Cell Voltage: The bulletin has been revised to include the 2012 Chevrolet Volt and the 2016 Cadillac...
November 2018 Recall Update - 10/24/2018
Customer Satisfaction Recall 18057: Missing Child Seat Top Tether Anchor Label: There are approximately 5,100 Buick Regal 2018 model year vehicles involved in the recall population. Involved vehicles may be missing the child seat top tether anchor label...
August 2017 Recall Update - 07/25/2017
Customer Satisfaction Program 15086A: OnStar System Inoperative: The recall bulletin has been updated to include instructions on programming and activating the new vehicle communication interface module. The recall affects certain 2015 GM passenger car...
March 2013 Recall Update - 03/11/2013
... vehicles may have a condition in which the power steering cooler line may leak or split.Safety Recall 12180 - Driver Door Switch Short Circuit: Approximately 267,000 Chevrolet TrailBlazer EXT and GMC Envoy XL 2006 model year and Buick Rainier, Chevrolet...
March 2024 Recall Update - 02/26/2024
Safety Recall N222364860-01 Driver Front Air Bag Inflator May Rupture: The recall bulletin has been updated to include a revised service procedure. An additional serial number has been added. The recall affects certain 2011-2012 Silverado 1500, Suburban,...
April 2017 Recall Update - 03/21/2017
Safety Recall 13036C: Brake Lamp Malfunction: The recall bulletin has been revised to provide an update to the Correction, Part Information, Service Procedure, and Warranty Transaction Information sections. The recall affects certain 2004-2012 Chevrolet...
October 2017 Recall Update - 09/27/2017
... Camaro vehicles. Involved vehicles are covered for 10 years or 120,000 miles. Safety Recall 15041: Driver Air Bag Replacement: The recall affects approximately 45,750 Saab vehicles. GM has authorized all Cadillac dealers to begin replacing Takata...
Reject of the Month - 03/26/2015
... became prevalent during the past several months when dealers were handling a significant number of recall claims on a daily basis. During this time dealerships were working with customers and vehicles that may have never been in the store for service....
Recall Completion - 06/30/2011
... comments on the reject were to get the customer in to the dealership to complete the open recall then resubmit.In the case of this particular VIN, the open recall was for the removal of the heated windshield washer module. No parts are involved and the...
September 2012 Recall Update - 08/30/2012
Product Safety Recall 12104 - Front Lower Control Arm Fracture: Certain 2008-2012 model year Chevrolet Impala Police vehicles may have a condition in which the front lower control arm may fracture. If the condition occurs, some tire squeal or chirping...
June 2012 Recall Update - 06/06/2012
Safety Recall 09149B - Front Brake Hose Fitting Corrosion-Replace Front Brake Hoses: The recall bulletin has been updated to remind service agents to refer to the GM Service Policies and Procedures Manual, section 6.1.2 for guidelines on handling vehicles...
September 2022 Recall Update - 08/22/2022
Safety Recall N202324251-03 Roof Rail Air Bag Inflator May Rupture: Special Coverage N192266181 Wiper Transmission Arm Linkage Failure: Approximately 780,000 vehicles are included in the special coverage population. Certain 2010-12 model year Chevrolet...
November 2021 Recall Update - 10/26/2021
Customer Satisfaction Recall N202326450-01 Harness Missing Circuits for Driver Seat Haptic Function: The bulletin that affects certain 2021 Cadillac CT4 vehicles has been revised to update the service procedure. Safety Recall N212332040-01 Stall...
August 2022 Recall Update - 07/27/2022
Safety Recall N202324251-03 Roof Rail Air Bag Inflator May Rupture: The recall bulletin has been updated to reflect an updated QR code recording process. The recall affects certain 2015-16 Chevrolet Silverado 1500, Silverado 2500/3500, GMC Sierra 1500,...
Recall Summary Update - 01/22/2018
Safety Recalls 14491F, 14735E, 15041-02, 15043-02, 15406E, 15438-04, 15815-04, 15816-04, 15817-03, 15826-03, 17009-01, 28810-02, and 28811-02: Takata Air Bag Completion Rate Improvement Program: The National Highway Traffic Safety Administration (NHTSA)...
February 2019 Recall Update - 01/21/2019
Safety Recalls 15027-01, 15041-05, 15043-05: Driver’s Air Bag Replacement: The bulletins have been revised to clarify that all GM dealers are authorized to perform the required repairs on involved 2006-2011 Saab 9-3 and 2006-2009 Saab 9-5 vehicles...
August 2020 Recall Update - 07/30/2020
... Buick LaCrosse, 2018 Buick Regal, and 2016-18 Chevrolet Malibu vehicles. Customer Satisfaction Recall N182195660-01 Predictive Monitoring for Stochastic Pre-Ignition: The bulletin has been updated to include a copy of the customer notification letter....
CAM-03 Form - 08/29/2023
Your customers have the right to refuse to have a recall completed on their vehicle. Most don’t, but if you do run into this situation, you will need to fill out the Field Action Status Change Form CAM-03 found in GlobalConnect in the Service Forms...
April 2022 Recall Update - 03/28/2022
Safety Recall N212343881-03 High Voltage Battery May Melt or Burn: The bulletin has been updated to identify that the 80% SOC Advanced Diagnostic Software is available while the customer is waiting for their High Voltage Battery Replacement appointment,...
What Would You Do? - 05/23 - 04/25/2023
The owner of a 2021 Buick Envision received a recall notice to address a concern with the Daytime Running Lights, N222386380 DRL May Not Deactivate When Headlamps Are On. They contacted their service department to have the recall performed in addition...
November 2012 Recall Update - 11/05/2012
Upcoming Safety Recall 12071 - Power Window Master Switch Failure: Certain 2009 Pontiac Vibe vehicles produced through December 31, 2008, may be involved in an upcoming recall on the power window master switch. The Vibe was engineered and designed by...
Recalls - 02/23/2015
... an increase in service business over the past several months as a result of the numerous recalls. Many customers that you may have never seen in the dealership before are contacting the service department to have a recall performed. GM, as well...
Reject of the Month - 11/25/2014
The owner of a 2011 Chevrolet Traverse visited their local service agent to have an open recall performed. The service agent reviewed IVH and noted open recall 14187-"front safety belt anchor", on the job card. The technician performed the necessary...
Customer Satisfaction Recall N222375790-07 Park Assist Retrofit: The recall bulletin has been updated to provide warranty information table improvements. The bulletin affects several 2022-23 model year Buick, Cadillac, Chevrolet, and GMC vehicles. The...
November2022 Recall Update - 10/28/2022
Safety Recall N212352530 Windshield Wiper Failure: Approximately 681,000 Vehicles are included in the recall program that affects certain 2014-15 Chevrolet Equinox and GMC Terrain vehicles. The ball joints in the windshield wiper modules may experience...
November 2019 Recall Update - 10/23/2019
... term is model specific, with a limit of either 5/60,000 or 6/72,000. Customer Satisfaction Recall N172130462-02: Loss of Propulsion Due to Low Cell Voltage: The bulletin has been revised to include the 2012 Chevrolet Volt and the 2016 Cadillac...
November 2018 Recall Update - 10/24/2018
Customer Satisfaction Recall 18057: Missing Child Seat Top Tether Anchor Label: There are approximately 5,100 Buick Regal 2018 model year vehicles involved in the recall population. Involved vehicles may be missing the child seat top tether anchor label...
August 2017 Recall Update - 07/25/2017
Customer Satisfaction Program 15086A: OnStar System Inoperative: The recall bulletin has been updated to include instructions on programming and activating the new vehicle communication interface module. The recall affects certain 2015 GM passenger car...
March 2013 Recall Update - 03/11/2013
... vehicles may have a condition in which the power steering cooler line may leak or split.Safety Recall 12180 - Driver Door Switch Short Circuit: Approximately 267,000 Chevrolet TrailBlazer EXT and GMC Envoy XL 2006 model year and Buick Rainier, Chevrolet...
March 2024 Recall Update - 02/26/2024
Safety Recall N222364860-01 Driver Front Air Bag Inflator May Rupture: The recall bulletin has been updated to include a revised service procedure. An additional serial number has been added. The recall affects certain 2011-2012 Silverado 1500, Suburban,...
April 2017 Recall Update - 03/21/2017
Safety Recall 13036C: Brake Lamp Malfunction: The recall bulletin has been revised to provide an update to the Correction, Part Information, Service Procedure, and Warranty Transaction Information sections. The recall affects certain 2004-2012 Chevrolet...
October 2017 Recall Update - 09/27/2017
... Camaro vehicles. Involved vehicles are covered for 10 years or 120,000 miles. Safety Recall 15041: Driver Air Bag Replacement: The recall affects approximately 45,750 Saab vehicles. GM has authorized all Cadillac dealers to begin replacing Takata...
Reject of the Month - 03/26/2015
... became prevalent during the past several months when dealers were handling a significant number of recall claims on a daily basis. During this time dealerships were working with customers and vehicles that may have never been in the store for service....
Recall Completion - 06/30/2011
... comments on the reject were to get the customer in to the dealership to complete the open recall then resubmit.In the case of this particular VIN, the open recall was for the removal of the heated windshield washer module. No parts are involved and the...
September 2012 Recall Update - 08/30/2012
Product Safety Recall 12104 - Front Lower Control Arm Fracture: Certain 2008-2012 model year Chevrolet Impala Police vehicles may have a condition in which the front lower control arm may fracture. If the condition occurs, some tire squeal or chirping...
June 2012 Recall Update - 06/06/2012
Safety Recall 09149B - Front Brake Hose Fitting Corrosion-Replace Front Brake Hoses: The recall bulletin has been updated to remind service agents to refer to the GM Service Policies and Procedures Manual, section 6.1.2 for guidelines on handling vehicles...
September 2022 Recall Update - 08/22/2022
Safety Recall N202324251-03 Roof Rail Air Bag Inflator May Rupture: Special Coverage N192266181 Wiper Transmission Arm Linkage Failure: Approximately 780,000 vehicles are included in the special coverage population. Certain 2010-12 model year Chevrolet...
November 2021 Recall Update - 10/26/2021
Customer Satisfaction Recall N202326450-01 Harness Missing Circuits for Driver Seat Haptic Function: The bulletin that affects certain 2021 Cadillac CT4 vehicles has been revised to update the service procedure. Safety Recall N212332040-01 Stall...
August 2022 Recall Update - 07/27/2022
Safety Recall N202324251-03 Roof Rail Air Bag Inflator May Rupture: The recall bulletin has been updated to reflect an updated QR code recording process. The recall affects certain 2015-16 Chevrolet Silverado 1500, Silverado 2500/3500, GMC Sierra 1500,...
Recall Summary Update - 01/22/2018
Safety Recalls 14491F, 14735E, 15041-02, 15043-02, 15406E, 15438-04, 15815-04, 15816-04, 15817-03, 15826-03, 17009-01, 28810-02, and 28811-02: Takata Air Bag Completion Rate Improvement Program: The National Highway Traffic Safety Administration (NHTSA)...
February 2019 Recall Update - 01/21/2019
Safety Recalls 15027-01, 15041-05, 15043-05: Driver’s Air Bag Replacement: The bulletins have been revised to clarify that all GM dealers are authorized to perform the required repairs on involved 2006-2011 Saab 9-3 and 2006-2009 Saab 9-5 vehicles...
August 2020 Recall Update - 07/30/2020
... Buick LaCrosse, 2018 Buick Regal, and 2016-18 Chevrolet Malibu vehicles. Customer Satisfaction Recall N182195660-01 Predictive Monitoring for Stochastic Pre-Ignition: The bulletin has been updated to include a copy of the customer notification letter....
CAM-03 Form - 08/29/2023
Your customers have the right to refuse to have a recall completed on their vehicle. Most don’t, but if you do run into this situation, you will need to fill out the Field Action Status Change Form CAM-03 found in GlobalConnect in the Service Forms...
April 2022 Recall Update - 03/28/2022
Safety Recall N212343881-03 High Voltage Battery May Melt or Burn: The bulletin has been updated to identify that the 80% SOC Advanced Diagnostic Software is available while the customer is waiting for their High Voltage Battery Replacement appointment,...
What Would You Do? - 05/23 - 04/25/2023
The owner of a 2021 Buick Envision received a recall notice to address a concern with the Daytime Running Lights, N222386380 DRL May Not Deactivate When Headlamps Are On. They contacted their service department to have the recall performed in addition...
November 2012 Recall Update - 11/05/2012
Upcoming Safety Recall 12071 - Power Window Master Switch Failure: Certain 2009 Pontiac Vibe vehicles produced through December 31, 2008, may be involved in an upcoming recall on the power window master switch. The Vibe was engineered and designed by...
Recalls - 02/23/2015
... an increase in service business over the past several months as a result of the numerous recalls. Many customers that you may have never seen in the dealership before are contacting the service department to have a recall performed. GM, as well...
Reject of the Month - 11/25/2014
The owner of a 2011 Chevrolet Traverse visited their local service agent to have an open recall performed. The service agent reviewed IVH and noted open recall 14187-"front safety belt anchor", on the job card. The technician performed the necessary...
Warranty 101 - 10/31/2014
Some vehicle owners may contact the dealership requesting the closure of a recall campaign, declining to have the recall performed on their vehicle. Owners may deny completion of the recall in order to maintain the vehicle in its original, from the factory,...
January 2014 Recall Update - 01/10/2014
Safety Recall 12213: Brake Vacuum Micro Switch: This recall was announced in late October, 2013. Due to part availability, customers are contacted in phases. Customers located in higher elevation states were included in the first phase, due to an increased...
April 2019 Recall Update - 03/27/2019
Safety Recall 15595B: Loss of Steering Assist: The bulletin has been revised to include an update to the parts list, service procedure, and labor time changes in the warranty information section. The recall affects certain 2015 Chevrolet Colorado and...
March 2019 Recall Update - 02/21/2019
Safety Recalls 15044-01, 15045-01, and 15046-01: Takata Air Bag: The recall has been updated to reflect a change to the service procedure section. The revision provides updated information regarding the scan tool. The recall affects certain 2006 Saab...
October 2019 Recall Update - 09/24/2019
... years/150,000 miles or 10 years/120,000 miles, depending on the model. Customer Satisfaction Recall N192219510: Rear Brake Pipe Protective Sleeve: Approximately 170 Chevrolet Silverado 1500 and GMC Sierra 1500 trucks are included in the recall...
August 2019 Recall Update - 07/30/2019
Safety Recall A182202370-04: Lower Control Arm Weld: The recall bulletin was updated to include a revision to the warranty information section. The recall affects certain 2017-19 Chevrolet Trax vehicles. Dealers are required to inspect all lower control...
January 2022 Recall Update - 01/04/2022
... and 15/150,000 for all other model year vehicles in the population. Customer Satisfaction Recall N212340734 Fuel Economy Incorrectly Noted on Monroney Label: Approximately 8,161 vehicles are included in the recall population. The fuel economy may have...
July 2022 Recall Update - 06/20/2022
Safety Recall N20232425-02 Roof Rail Air Bag Inflator May Rupture: The recall has been updated to provide notification that all involved VINs are now open in IVH for the recall. The WCAP section has been updated in the bulletin. The recall affects certain...
Open Recalls - 05/02/2012
$172,000... That figure identifies the dollar amount for outstanding recalls at one dealership over six months for vehicles that they have serviced. That amount does not include vehicles that were sold by the dealer, but have never been in for service....
August 2011 Recall Update - 08/09/2011
Product Emission Recall 11001 - Diesel Exhaust Fluid Calibration Enhancement: GM has issued this recall to correct a concern relating to the DEF injection system not operating as designed. The customer may experience illumination of the malfunction indicator...
Open Recalls - 09/27/2016
... PDI transactions with Open Field Actions. A year later, it is still extremely important to GM that recalls are completed both for safety reasons and customer satisfaction. Dealers that received debits as a result of this policy were unable to recoup...
Empowerment Portal and Open Recalls - 09/27/2016
... the Dealer Aftersales Empowerment Portal to perform an IVH check to determine if there was an open recall on the VIN. By doing so, GM is further able to support the policy of not processing goodwill for a customer while their vehicle has an open recall. When...
September 2020 Recall Update - 08/25/2020
Safety Recalls 14491I, 14735H, 15406H, 15815-07, 15816-07, 17478-03, and 18015-03 Front Passenger Air Bag Inflator Module: The recall bulletins have been updated to provide warning information to ensure correct airbag installation, new part number information,...
October 2012 Recall Update - 10/08/2012
... coverage covers the condition for a period of 10 years or 120,000 miles. Upcoming Safety Recall 12106 - Fractured Shift Cable End Fitting Locking Tabs: Approximately 426,000 vehicles may require installation of a retainer over the transmission bracket....
September 2011 Recall Update - 09/19/2011
Special Coverage Adjustment 10054C - Fuel Level Sensor Contact Wear: GM has issued this recall to address an issue relating to the premature wear of the contacts on the fuel level sensor. The recall applies to certain 2005-2007 Buick Rainier, 2005-2006...
September 2013 Recall Update - 09/04/2013
Customer Satisfaction Program 12312A: Oil Life Monitor Update: The recall bulletin has been revised to add engine RPO LUK to the population. The expiration date for the program has also been extended to August 31, 2015. Involved in the recall are certain...
Recall Best Practices - 09/09/2014
Floor plan reimbursement expenses should be submitted prior to the claim for the recall in order to avoid having to route the floor plan transaction for approval. Once the floor plan transaction has been accepted, submit the recall transaction.Do not...
July 2011 Recall Update - 06/30/2011
Safety Recall 10355B - Passenger Sensing System-Release of Phase 2- 2006 Model Year Vehicles: The bulletin has been revised to release the second phase of the recall. The recall applies to 2005-2007 Cadillac CTS and CTS-V vehicles. The recall addresses...
Re: recall 10023 on 2009 cobalt(not on GMVIS) - 04/09/2010
We have had several where we have done the recall but recall not listed on VISS yet. We submit under the recall with that labor op. We H-route with comments stating that we are performing recall because vehicle falls within vin break but not listed yet....
Incomplete-Remedy Not Yet Available Recalls - 10/03/2016
When printing the IVH for a certified inspection, recall 25302 shows up but the remedy isn't available yet. Is the vehicle considered certified when this is on the IVH and can the vehicle be sold? It's not an "open" recall but I seem to recall...
August 2023 Recall Update - 07/25/2023
Customer Satisfaction Recall N222371151-09 Steering Wheel Replacement Retrofit: The bulletin has been revised to add certain 2022 Chevrolet Traverse and Buick Enclave vehicles to the population. Additionally, certain 2022 GMC Acadia vehicles have been...
September 2023 Recall Update - 08/29/2023
Customer Satisfaction Recall N222371151-10 Heated Steering Wheel Replacement Retrofit: The bulletin has been revised to add certain 2022-23 model year Cadillac XT4 vehicles. Also, the remaining final 2022 MY Cadillac XT5, Chevrolet Suburban, and Tahoe...
No Open Recalls - 06/08/2011
... that did not have an open special policy. This month we will cover a similar concern; performing recalls on vehicles without open recalls. There are a few different scenarios that may prompt a service department to perform a recall when no open recall...
Unintended Ignition Key Rotation Clarification - 10/03/2014
Recall 14172, 14299, and 14350 Service Option 1: Key Rings and Insert - To complete the repair on 1 vehicle involved in recall 14172, 14299, or 14350 using insert, part number 23279477, and key rings, either 23232599, 23247262, or 13598784, you will need ...
Reject of the Month - 10/31/2014
A dealer submitted a recall transaction, number 13036, which rejected with error code 903: Vehicle Not Compatible with Labour Code. The vehicle being repaired was a 2012 Chevrolet Malibu sedan for a Brake Lamp Malfunction safety issue. The rejected claim...
Some vehicle owners may contact the dealership requesting the closure of a recall campaign, declining to have the recall performed on their vehicle. Owners may deny completion of the recall in order to maintain the vehicle in its original, from the factory,...
January 2014 Recall Update - 01/10/2014
Safety Recall 12213: Brake Vacuum Micro Switch: This recall was announced in late October, 2013. Due to part availability, customers are contacted in phases. Customers located in higher elevation states were included in the first phase, due to an increased...
April 2019 Recall Update - 03/27/2019
Safety Recall 15595B: Loss of Steering Assist: The bulletin has been revised to include an update to the parts list, service procedure, and labor time changes in the warranty information section. The recall affects certain 2015 Chevrolet Colorado and...
March 2019 Recall Update - 02/21/2019
Safety Recalls 15044-01, 15045-01, and 15046-01: Takata Air Bag: The recall has been updated to reflect a change to the service procedure section. The revision provides updated information regarding the scan tool. The recall affects certain 2006 Saab...
October 2019 Recall Update - 09/24/2019
... years/150,000 miles or 10 years/120,000 miles, depending on the model. Customer Satisfaction Recall N192219510: Rear Brake Pipe Protective Sleeve: Approximately 170 Chevrolet Silverado 1500 and GMC Sierra 1500 trucks are included in the recall...
August 2019 Recall Update - 07/30/2019
Safety Recall A182202370-04: Lower Control Arm Weld: The recall bulletin was updated to include a revision to the warranty information section. The recall affects certain 2017-19 Chevrolet Trax vehicles. Dealers are required to inspect all lower control...
January 2022 Recall Update - 01/04/2022
... and 15/150,000 for all other model year vehicles in the population. Customer Satisfaction Recall N212340734 Fuel Economy Incorrectly Noted on Monroney Label: Approximately 8,161 vehicles are included in the recall population. The fuel economy may have...
July 2022 Recall Update - 06/20/2022
Safety Recall N20232425-02 Roof Rail Air Bag Inflator May Rupture: The recall has been updated to provide notification that all involved VINs are now open in IVH for the recall. The WCAP section has been updated in the bulletin. The recall affects certain...
Open Recalls - 05/02/2012
$172,000... That figure identifies the dollar amount for outstanding recalls at one dealership over six months for vehicles that they have serviced. That amount does not include vehicles that were sold by the dealer, but have never been in for service....
August 2011 Recall Update - 08/09/2011
Product Emission Recall 11001 - Diesel Exhaust Fluid Calibration Enhancement: GM has issued this recall to correct a concern relating to the DEF injection system not operating as designed. The customer may experience illumination of the malfunction indicator...
Open Recalls - 09/27/2016
... PDI transactions with Open Field Actions. A year later, it is still extremely important to GM that recalls are completed both for safety reasons and customer satisfaction. Dealers that received debits as a result of this policy were unable to recoup...
Empowerment Portal and Open Recalls - 09/27/2016
... the Dealer Aftersales Empowerment Portal to perform an IVH check to determine if there was an open recall on the VIN. By doing so, GM is further able to support the policy of not processing goodwill for a customer while their vehicle has an open recall. When...
September 2020 Recall Update - 08/25/2020
Safety Recalls 14491I, 14735H, 15406H, 15815-07, 15816-07, 17478-03, and 18015-03 Front Passenger Air Bag Inflator Module: The recall bulletins have been updated to provide warning information to ensure correct airbag installation, new part number information,...
October 2012 Recall Update - 10/08/2012
... coverage covers the condition for a period of 10 years or 120,000 miles. Upcoming Safety Recall 12106 - Fractured Shift Cable End Fitting Locking Tabs: Approximately 426,000 vehicles may require installation of a retainer over the transmission bracket....
September 2011 Recall Update - 09/19/2011
Special Coverage Adjustment 10054C - Fuel Level Sensor Contact Wear: GM has issued this recall to address an issue relating to the premature wear of the contacts on the fuel level sensor. The recall applies to certain 2005-2007 Buick Rainier, 2005-2006...
September 2013 Recall Update - 09/04/2013
Customer Satisfaction Program 12312A: Oil Life Monitor Update: The recall bulletin has been revised to add engine RPO LUK to the population. The expiration date for the program has also been extended to August 31, 2015. Involved in the recall are certain...
Recall Best Practices - 09/09/2014
Floor plan reimbursement expenses should be submitted prior to the claim for the recall in order to avoid having to route the floor plan transaction for approval. Once the floor plan transaction has been accepted, submit the recall transaction.Do not...
July 2011 Recall Update - 06/30/2011
Safety Recall 10355B - Passenger Sensing System-Release of Phase 2- 2006 Model Year Vehicles: The bulletin has been revised to release the second phase of the recall. The recall applies to 2005-2007 Cadillac CTS and CTS-V vehicles. The recall addresses...
Re: recall 10023 on 2009 cobalt(not on GMVIS) - 04/09/2010
We have had several where we have done the recall but recall not listed on VISS yet. We submit under the recall with that labor op. We H-route with comments stating that we are performing recall because vehicle falls within vin break but not listed yet....
Incomplete-Remedy Not Yet Available Recalls - 10/03/2016
When printing the IVH for a certified inspection, recall 25302 shows up but the remedy isn't available yet. Is the vehicle considered certified when this is on the IVH and can the vehicle be sold? It's not an "open" recall but I seem to recall...
August 2023 Recall Update - 07/25/2023
Customer Satisfaction Recall N222371151-09 Steering Wheel Replacement Retrofit: The bulletin has been revised to add certain 2022 Chevrolet Traverse and Buick Enclave vehicles to the population. Additionally, certain 2022 GMC Acadia vehicles have been...
September 2023 Recall Update - 08/29/2023
Customer Satisfaction Recall N222371151-10 Heated Steering Wheel Replacement Retrofit: The bulletin has been revised to add certain 2022-23 model year Cadillac XT4 vehicles. Also, the remaining final 2022 MY Cadillac XT5, Chevrolet Suburban, and Tahoe...
No Open Recalls - 06/08/2011
... that did not have an open special policy. This month we will cover a similar concern; performing recalls on vehicles without open recalls. There are a few different scenarios that may prompt a service department to perform a recall when no open recall...
Unintended Ignition Key Rotation Clarification - 10/03/2014
Recall 14172, 14299, and 14350 Service Option 1: Key Rings and Insert - To complete the repair on 1 vehicle involved in recall 14172, 14299, or 14350 using insert, part number 23279477, and key rings, either 23232599, 23247262, or 13598784, you will need ...
Reject of the Month - 10/31/2014
A dealer submitted a recall transaction, number 13036, which rejected with error code 903: Vehicle Not Compatible with Labour Code. The vehicle being repaired was a 2012 Chevrolet Malibu sedan for a Brake Lamp Malfunction safety issue. The rejected claim...
February 2014 Recall Update - 01/28/2014
Emissions Recall 13370A: Fuel Pump Pressure Regulator Replacement: Certain 2014 Chevrolet Silverado and GMC Sierra 1500 series vehicles equipped with a 4.3L or 5.3L engine may have a fuel pump that was built with an incorrect fuel pump pressure regulator....
Global Warranty Management - 10/31/2014
Is your service department aware that a recall cannot be performed when the Field Action status in IVH displays "Incomplete Remedy Not Yet Available"? GM is required to publish all of the VINs associated with a Safety or Safety-related No-Compliance Recall...
Recalls That Expire - 03/01/2016
... specific vehicles requiring an inspection or repair. The common term for this action is called a "recall". The official term is "Product Field Actions". Many recalls do not expire. In other words, the recall will be listed as open in IVH until it is...
Ignition Switch Recall Update - 07/01/2014
... rental VIN and rental days must be attached to the job card.Part Return RequestAll ignition switch recall claims that paid in the 15 days prior to May 28, 2014, for which parts have already been returned to the WPC will cause a second WPC request to...
July 2012 Recall Update - 07/02/2012
... and a short circuit could occur. Dealers are to replace and relocate the connectors. The recall is in effect until June 30, 2014.Customer Satisfaction Program 12045A - Ignition Lock Cylinder May Bind-Replace Ignition Lock Cylinder: The recall bulletin...
March 2022 Recall Update - 02/23/2022
Safety Recall N192261860-03 Tonneau Cover Retention: The bulletin has been revised as a reminder for dealers to conduct a review of their over-the-counter sales transactions of recalled part numbers to notify customers based on dealer sales record data....
February 2024 Recall Update - 01/29/2024
Customer Satisfaction Recall N232422680 Moonroof Glass Primer: The recall bulletin addresses a condition in which the moonroof glass was produced without clear surface primer. Dealers are to replace the moonroof panel on the involved vehicles. Certain...
November 2017 Recall Update - 10/24/2017
Safety Recall 14491, 14735, 15041, 15043, 15406, 15438, 15815, 15816, 15817, 15826, 28810, and 28811: Takata Air Bag: The recall bulletins that address the air bag assembly on certain 2003-2010 Pontiac Vibe, 2006-2011 Saab 9-3, 2006-2009 Saab 9-5, 2008-2009...
Reject of the Month - 12/18/2012
A seemingly cut and dry recall claim was entered in GWM for reimbursement. The open recall was, Customer Satisfaction Program 10287-Premature Timing Chain Wear-Reprogram Engine Control Module, for a 2009 Chevrolet Traverse. The service advisor reviewed...
October 2011 Recall Update - 10/14/2011
Special Coverage Adjustment 10054D - Fuel Level Sensor Contact Wear: GM has issued this recall to address an issue relating to the premature wear of the contacts on the fuel level sensor. The recall applies to certain 2005-2007 Buick Rainier; 2005-2006...
Recall Vehicle Action Report - 05/12/2010
... advisors are required to do during the write up process is to verify that there are no open recalls on the vehicle. This is accomplished through investigating the vehicle history in GWM to check the "Required Field Actions" section. Recalls encompass...
Safety Recall 10023 - 07/02/2010
... Electric Power Steering Motor - All VINs Loaded: All VINs for vehicles involved in the EPS motor recall are now available in the Investigate Vehicle History. The recall was initially released in March 2010. The recall applies to certain 2005-2010 Chevrolet...
Recall Status: Incomplete Remedy Not Yet Available - 10/03/2014
Recall Status: Incomplete Remedy Not Yet Available: In mid-August this year, the customer recall VIN look-up portion of the Early Warning Reporting, Foreign Defect Reporting and Motor Vehicle and Equipment Recall Regulation went into effect. In order ...
January 2018 Recall Update - 12/21/2017
Safety Recall 17009: Front Passenger Airbag Inflator: GM has released recall 17009 that affects approximately 24,400 vehicles that are currently registered in certain states. The front airbag inflator may have the potential for the intrusion of moisture...
Preliminary Takata Airbag Recall - 07/28/2016
... in early June providing dealers with important information regarding the Preliminary Takata Airbag Recall. The first message was released on June 2, by Steve Hill, sharing details about NHTSA's investigation into the performance of Takata airbag inflators. Certain...
Forum - 04/27/2021
... I get a phone call from GM Brand Manager saying I need to have a Job Card open and submit this recall. When I try to submit the recall - it cannot be sent without labor and parts. So it is like we completed this recall, really not sure if that is correct....
November 2016 Recall Update - 10/26/2016
Noncompliance Recall 12212B: Turn Signal Lamp Outage Indicator Not Working: The recall bulletin has been updated to include a revision to the service procedure section. Special Coverage 12313C: Engine Balance Chain: The special coverage has been...
January 2019 Recall Update - 12/19/2018
Safety Recalls 15040, 15044, 15045, 15046, 15442, and 15818: Takata Air Bag Recall: GM dealers are authorized to replace suspect front passenger air bag inflators on certain 2005-2006 Saab 9-2X vehicles. The vehicle population has been divided into two...
May 2012 Recall Update - 05/02/2012
Noncompliance Recall 03001 - Windshield Urethane Adhesion: Certain 2003 model year Chevrolet Silverado and GMC Sierra trucks built at the Flint Assembly Plant may lack a continuous urethane bonding bead between the body surface and the windshield. Dealers...
Recall Tips - 04/27/2011
Recall 10282 - Recall 10282 outlines the inspection and/or replacement of the PCM for a possible internal failure. As outlined in the recall document, the full part number and lot number located on the module must be included in the correction field of ...
Floor Plan Reimbursement - 07/01/2014
When a recall is announced on current model year vehicles, there is a strong possibility that there will be many of the involved vehicles still owned by the dealership. GM will announce a Stop Delivery in GlobalConnect within the Alert Center as a warning...
Ignition Switch Recall - 11/25/2014
GM has added an incentive for owners with vehicles involved in recalls 13454, 14063, 14092, 14113, and 14133. Vehicle owners that have NOT had the recall performed as of yet, were offered a $25 gift card if they scheduled an appointment at a dealership...
When the Customer Does Not Return - 04/28/2015
Recall 14294: Camaro owners who received notification that their vehicle was involved in Recall 14294 were instructed to contact the dealership in advance to order new keys. The recall involved replacing their keys and those keys had to be special ordered ...
Reject of the Month - 09/27/2017
... warranty administrator submitted a three line recall transaction on a 1999 Oldsmobile Silhouette van. Two of the recall transactions were accepted, while the third rejected with the excessive parts error. The rejected recall line addressed a concern...
Diesel Engine Block Heater Cord - 07/27/2021
Customer Satisfaction Recall N192264210 Enable Diesel Engine Block Heater Cord and Safety Recall N182206310 Diesel Engine Block Heater Cord have both been closed by GM. VINs that were in “open” status in the recall population were moved to...
Emissions Recall 13370A: Fuel Pump Pressure Regulator Replacement: Certain 2014 Chevrolet Silverado and GMC Sierra 1500 series vehicles equipped with a 4.3L or 5.3L engine may have a fuel pump that was built with an incorrect fuel pump pressure regulator....
Global Warranty Management - 10/31/2014
Is your service department aware that a recall cannot be performed when the Field Action status in IVH displays "Incomplete Remedy Not Yet Available"? GM is required to publish all of the VINs associated with a Safety or Safety-related No-Compliance Recall...
Recalls That Expire - 03/01/2016
... specific vehicles requiring an inspection or repair. The common term for this action is called a "recall". The official term is "Product Field Actions". Many recalls do not expire. In other words, the recall will be listed as open in IVH until it is...
Ignition Switch Recall Update - 07/01/2014
... rental VIN and rental days must be attached to the job card.Part Return RequestAll ignition switch recall claims that paid in the 15 days prior to May 28, 2014, for which parts have already been returned to the WPC will cause a second WPC request to...
July 2012 Recall Update - 07/02/2012
... and a short circuit could occur. Dealers are to replace and relocate the connectors. The recall is in effect until June 30, 2014.Customer Satisfaction Program 12045A - Ignition Lock Cylinder May Bind-Replace Ignition Lock Cylinder: The recall bulletin...
March 2022 Recall Update - 02/23/2022
Safety Recall N192261860-03 Tonneau Cover Retention: The bulletin has been revised as a reminder for dealers to conduct a review of their over-the-counter sales transactions of recalled part numbers to notify customers based on dealer sales record data....
February 2024 Recall Update - 01/29/2024
Customer Satisfaction Recall N232422680 Moonroof Glass Primer: The recall bulletin addresses a condition in which the moonroof glass was produced without clear surface primer. Dealers are to replace the moonroof panel on the involved vehicles. Certain...
November 2017 Recall Update - 10/24/2017
Safety Recall 14491, 14735, 15041, 15043, 15406, 15438, 15815, 15816, 15817, 15826, 28810, and 28811: Takata Air Bag: The recall bulletins that address the air bag assembly on certain 2003-2010 Pontiac Vibe, 2006-2011 Saab 9-3, 2006-2009 Saab 9-5, 2008-2009...
Reject of the Month - 12/18/2012
A seemingly cut and dry recall claim was entered in GWM for reimbursement. The open recall was, Customer Satisfaction Program 10287-Premature Timing Chain Wear-Reprogram Engine Control Module, for a 2009 Chevrolet Traverse. The service advisor reviewed...
October 2011 Recall Update - 10/14/2011
Special Coverage Adjustment 10054D - Fuel Level Sensor Contact Wear: GM has issued this recall to address an issue relating to the premature wear of the contacts on the fuel level sensor. The recall applies to certain 2005-2007 Buick Rainier; 2005-2006...
Recall Vehicle Action Report - 05/12/2010
... advisors are required to do during the write up process is to verify that there are no open recalls on the vehicle. This is accomplished through investigating the vehicle history in GWM to check the "Required Field Actions" section. Recalls encompass...
Safety Recall 10023 - 07/02/2010
... Electric Power Steering Motor - All VINs Loaded: All VINs for vehicles involved in the EPS motor recall are now available in the Investigate Vehicle History. The recall was initially released in March 2010. The recall applies to certain 2005-2010 Chevrolet...
Recall Status: Incomplete Remedy Not Yet Available - 10/03/2014
Recall Status: Incomplete Remedy Not Yet Available: In mid-August this year, the customer recall VIN look-up portion of the Early Warning Reporting, Foreign Defect Reporting and Motor Vehicle and Equipment Recall Regulation went into effect. In order ...
January 2018 Recall Update - 12/21/2017
Safety Recall 17009: Front Passenger Airbag Inflator: GM has released recall 17009 that affects approximately 24,400 vehicles that are currently registered in certain states. The front airbag inflator may have the potential for the intrusion of moisture...
Preliminary Takata Airbag Recall - 07/28/2016
... in early June providing dealers with important information regarding the Preliminary Takata Airbag Recall. The first message was released on June 2, by Steve Hill, sharing details about NHTSA's investigation into the performance of Takata airbag inflators. Certain...
Forum - 04/27/2021
... I get a phone call from GM Brand Manager saying I need to have a Job Card open and submit this recall. When I try to submit the recall - it cannot be sent without labor and parts. So it is like we completed this recall, really not sure if that is correct....
November 2016 Recall Update - 10/26/2016
Noncompliance Recall 12212B: Turn Signal Lamp Outage Indicator Not Working: The recall bulletin has been updated to include a revision to the service procedure section. Special Coverage 12313C: Engine Balance Chain: The special coverage has been...
January 2019 Recall Update - 12/19/2018
Safety Recalls 15040, 15044, 15045, 15046, 15442, and 15818: Takata Air Bag Recall: GM dealers are authorized to replace suspect front passenger air bag inflators on certain 2005-2006 Saab 9-2X vehicles. The vehicle population has been divided into two...
May 2012 Recall Update - 05/02/2012
Noncompliance Recall 03001 - Windshield Urethane Adhesion: Certain 2003 model year Chevrolet Silverado and GMC Sierra trucks built at the Flint Assembly Plant may lack a continuous urethane bonding bead between the body surface and the windshield. Dealers...
Recall Tips - 04/27/2011
Recall 10282 - Recall 10282 outlines the inspection and/or replacement of the PCM for a possible internal failure. As outlined in the recall document, the full part number and lot number located on the module must be included in the correction field of ...
Floor Plan Reimbursement - 07/01/2014
When a recall is announced on current model year vehicles, there is a strong possibility that there will be many of the involved vehicles still owned by the dealership. GM will announce a Stop Delivery in GlobalConnect within the Alert Center as a warning...
Ignition Switch Recall - 11/25/2014
GM has added an incentive for owners with vehicles involved in recalls 13454, 14063, 14092, 14113, and 14133. Vehicle owners that have NOT had the recall performed as of yet, were offered a $25 gift card if they scheduled an appointment at a dealership...
When the Customer Does Not Return - 04/28/2015
Recall 14294: Camaro owners who received notification that their vehicle was involved in Recall 14294 were instructed to contact the dealership in advance to order new keys. The recall involved replacing their keys and those keys had to be special ordered ...
Reject of the Month - 09/27/2017
... warranty administrator submitted a three line recall transaction on a 1999 Oldsmobile Silhouette van. Two of the recall transactions were accepted, while the third rejected with the excessive parts error. The rejected recall line addressed a concern...
Diesel Engine Block Heater Cord - 07/27/2021
Customer Satisfaction Recall N192264210 Enable Diesel Engine Block Heater Cord and Safety Recall N182206310 Diesel Engine Block Heater Cord have both been closed by GM. VINs that were in “open” status in the recall population were moved to...
Recalled Airbag Modules - 11/25/2014
... airbag modules and their return.Dealers must follow the specific instructions contained with recall 14305 when return shipping the recall components. The components must be returned immediately for analysis. As instructed within the recall, the...
Safety Recall 11094 - 04/27/2011
Steering Wheel Fastener Inspection: The 2011 Chevrolet Cruze is involved in the recall that addresses a condition in which the steering wheel may come loose from the steering column. Approximately 2,100 vehicles are involved in the recall. Dealers are...
Customer Satisfaction Recall 10256 - 01/19/2011
Ignition Lock Cylinder Binding-Replace Ignition Lock Cylinder: A recall bulletin has been issued to address a binding condition between the ignition lock cylinder and the housing. The recall applies to certain 2008-2009 Cadillac CTS models without the...
Recalls that state "Canada Only"? - 02/06/2019
Recall #25300-04: Safety Recall - Front Wiper Transmission Corrosion Failure (Canada Only) - (Mar 19, 2018). How is it determined that the vehicle you're working on is a Canada car? If any of the "Canada Only" recalls come up on the vehicles ...
Re: Stop Delivery Floor Plan Reimbursement - 07/01/2014
Is anyone having an issue with reject messages for floorplan credit after doing the recall? I have done a few of the recalls that are eligible for floorplan credit. After doing the recall itself, I then use the labor op provided for the floorplan per...
January 2023 Recall Update - 01/04/2023
Customer Satisfaction Recall N212354520-02 Heated Vented Seats Retrofit: The recall bulletin has been updated to include additional makes and models in the population. The warranty section has been updated to include labor times for the additional models....
Special Policy Coverage 09186A - 11/18/2010
... has been updated to include an announcement regarding the vehicle's possible involvement in safety recall 06030. If the vehicle is involved in the recall, and the repair procedure has not been performed, the dealer is to perform the recall. If the vehicle...
Recall 11054 - 06/08/2011
... Each campaign contains critical, detailed information, making the regular review of warranty recall transactions extremely important. Without regular review, significant details may be missed. Recall 11054, Reduced Engine Performance and Emission Control,...
Recall 18278 - 11/02/2018
HiI have a couple of different circumstances regarding this recall for the brake pivot bolt. We have one vehicle where when the tech checked it. It already had the threadlocker put on it probably from the previous recall already being done on it correctly....
When the recall can't be done... - 05/17/2018
So when you all run across one that the recall cannot be completed or submitted what is your process?Here are 2 examples that I'm looking for specific input on.17 Silverado shows open recall 17357, this was to be completed by the selling dealer before...
December 2021 Recall Update - 12/01/2021
Safety Recall N212329780 Mismatched Spare Tire: Approximately 86 vehicles are included in the recall population that addresses a condition in vehicles equipped with a 17” spare tire and either the 20” accessory road tire or the 18” accessory...
May 2019 Recall Update - 04/22/2019
... vehicles equipped with Side Active Safety-Obstacle Detection Enhanced. Customer Satisfaction Recall N172130462: Loss of Propulsion Due to Low Cell Voltage: Certain 2013 Chevrolet Volt vehicles equipped with a high voltage battery may have a condition...
Recall Validation - 05/29/2019
In cases where GM is unable to validate the successful completion of a safety, noncompliance, or emission recall that involves module reprogramming, the recall is reopened in IVH and the paid transaction is subject to debit. In these cases, a new job...
Recall Repairs - 01/03/2020
Recall work offers an underused opportunity for dealerships to attract and keep large numbers of service customers by identifying their shops as the place for repair work. There are more than 70 million cars and trucks under recall in the US for safety ...
Recall Notes - 01/28/2020
Recall Disclosure: Certain recalls, such as N192269370 Winter Grille Cover Missing Front Camera Hole, contain a customer notice stating that even though the part necessary to complete the recall may be delayed, the vehicle may be delivered to the customer ...
Recall Tip - 02/27/2020
EBCM Reprogramming: Recalls N192268490 and N192261050 both involve reprogramming the Electronic Brake Control Module (EBCM). When both of the recalls are open for a VIN, you do not need to program the module two times to close both open recalls. Only...
Recall Documentation - 07/25/2017
In mid-July, GM announced specific transaction documentation requirements associated with recalls 16007 and 17287. Both recalls address a software defect with the Sensing and Diagnostic Module. The SDM controls airbag and pretensioner deployment. The...
Recall 16007 & 17287: Frontal Airbag & Pretensioner Non Deploy - 07/25/2017
After receiving dealer feedback, GM performed additional time studies and has confirmed that the assigned labor time, 0.3 hours, is sufficient to perform the programming event, copy the claim code, and obtain the required screen shot.
Update: Emission Recall 17337-01 and SUB 17419 - 11/21/2017
... and TCM separately. Tis2Web requires that the two modules are programmed sequentially. Emission recall 17337 has been revised to direct dealers to perform the programming event on involved 2017-2018 Chevrolet Silverado HD and GMC Sierra HD trucks. Additionally,...
Ignition Switch Recall - 06/25/2018
It has been four years since the release of the ignition switch recall. The recall affected 2.6 million Chevrolet Cobalts, Saturn Ions, and other small cars worldwide. Four years later, 92% of the cars that GM believes exist outside a junk yard have been...
Recall Completion - 02/20/2018
... for both new and used vehicle inventory to ensure completion of open field actions, including Recalls (Safety, Noncompliance, Service Parts, and Emissions), Service Update Bulletin, Special Coverage, and Customer Satisfaction prior to vehicle delivery....
Coolant and Recall 18138 - 06/25/2018
The price for Dex-Cool engine coolant has increased. When performing Service Update 18138 for a low coolant condition in 2017-2018 Chevrolet Silverado HD and GMC Sierra HD vehicles equipped with a 6.6L diesel engine, confirm that the accurate price is ...
Recall Completion - 09/27/2016
More than 51 million vehicles were recalled in the US last year, the second most on record, behind 2014, when nearly 64 million vehicles were called back for repairs. According to a JD Power and Associates report, 45 million vehicles recalled from 2013...
Recall Completion Reminder - 02/17/2017
Reporting a vehicle sale prior to completion of a required safety or noncompliance recall repair will trigger a PDI debit and potentially a debit of all of the sales incentives per GM Policy. Ensure that the sales process at the dealership includes a...
Safety Recall 15822C - 02/17/2017
The recall bulletin has been updated to include the replacement of the seat side shield. The update that took effect January 12, 2017, states that the dealer is to install a pusher bracket on the tensioner, replace the seat side shield, and if necessary,...
... airbag modules and their return.Dealers must follow the specific instructions contained with recall 14305 when return shipping the recall components. The components must be returned immediately for analysis. As instructed within the recall, the...
Safety Recall 11094 - 04/27/2011
Steering Wheel Fastener Inspection: The 2011 Chevrolet Cruze is involved in the recall that addresses a condition in which the steering wheel may come loose from the steering column. Approximately 2,100 vehicles are involved in the recall. Dealers are...
Customer Satisfaction Recall 10256 - 01/19/2011
Ignition Lock Cylinder Binding-Replace Ignition Lock Cylinder: A recall bulletin has been issued to address a binding condition between the ignition lock cylinder and the housing. The recall applies to certain 2008-2009 Cadillac CTS models without the...
Recalls that state "Canada Only"? - 02/06/2019
Recall #25300-04: Safety Recall - Front Wiper Transmission Corrosion Failure (Canada Only) - (Mar 19, 2018). How is it determined that the vehicle you're working on is a Canada car? If any of the "Canada Only" recalls come up on the vehicles ...
Re: Stop Delivery Floor Plan Reimbursement - 07/01/2014
Is anyone having an issue with reject messages for floorplan credit after doing the recall? I have done a few of the recalls that are eligible for floorplan credit. After doing the recall itself, I then use the labor op provided for the floorplan per...
January 2023 Recall Update - 01/04/2023
Customer Satisfaction Recall N212354520-02 Heated Vented Seats Retrofit: The recall bulletin has been updated to include additional makes and models in the population. The warranty section has been updated to include labor times for the additional models....
Special Policy Coverage 09186A - 11/18/2010
... has been updated to include an announcement regarding the vehicle's possible involvement in safety recall 06030. If the vehicle is involved in the recall, and the repair procedure has not been performed, the dealer is to perform the recall. If the vehicle...
Recall 11054 - 06/08/2011
... Each campaign contains critical, detailed information, making the regular review of warranty recall transactions extremely important. Without regular review, significant details may be missed. Recall 11054, Reduced Engine Performance and Emission Control,...
Recall 18278 - 11/02/2018
HiI have a couple of different circumstances regarding this recall for the brake pivot bolt. We have one vehicle where when the tech checked it. It already had the threadlocker put on it probably from the previous recall already being done on it correctly....
When the recall can't be done... - 05/17/2018
So when you all run across one that the recall cannot be completed or submitted what is your process?Here are 2 examples that I'm looking for specific input on.17 Silverado shows open recall 17357, this was to be completed by the selling dealer before...
December 2021 Recall Update - 12/01/2021
Safety Recall N212329780 Mismatched Spare Tire: Approximately 86 vehicles are included in the recall population that addresses a condition in vehicles equipped with a 17” spare tire and either the 20” accessory road tire or the 18” accessory...
May 2019 Recall Update - 04/22/2019
... vehicles equipped with Side Active Safety-Obstacle Detection Enhanced. Customer Satisfaction Recall N172130462: Loss of Propulsion Due to Low Cell Voltage: Certain 2013 Chevrolet Volt vehicles equipped with a high voltage battery may have a condition...
Recall Validation - 05/29/2019
In cases where GM is unable to validate the successful completion of a safety, noncompliance, or emission recall that involves module reprogramming, the recall is reopened in IVH and the paid transaction is subject to debit. In these cases, a new job...
Recall Repairs - 01/03/2020
Recall work offers an underused opportunity for dealerships to attract and keep large numbers of service customers by identifying their shops as the place for repair work. There are more than 70 million cars and trucks under recall in the US for safety ...
Recall Notes - 01/28/2020
Recall Disclosure: Certain recalls, such as N192269370 Winter Grille Cover Missing Front Camera Hole, contain a customer notice stating that even though the part necessary to complete the recall may be delayed, the vehicle may be delivered to the customer ...
Recall Tip - 02/27/2020
EBCM Reprogramming: Recalls N192268490 and N192261050 both involve reprogramming the Electronic Brake Control Module (EBCM). When both of the recalls are open for a VIN, you do not need to program the module two times to close both open recalls. Only...
Recall Documentation - 07/25/2017
In mid-July, GM announced specific transaction documentation requirements associated with recalls 16007 and 17287. Both recalls address a software defect with the Sensing and Diagnostic Module. The SDM controls airbag and pretensioner deployment. The...
Recall 16007 & 17287: Frontal Airbag & Pretensioner Non Deploy - 07/25/2017
After receiving dealer feedback, GM performed additional time studies and has confirmed that the assigned labor time, 0.3 hours, is sufficient to perform the programming event, copy the claim code, and obtain the required screen shot.
Update: Emission Recall 17337-01 and SUB 17419 - 11/21/2017
... and TCM separately. Tis2Web requires that the two modules are programmed sequentially. Emission recall 17337 has been revised to direct dealers to perform the programming event on involved 2017-2018 Chevrolet Silverado HD and GMC Sierra HD trucks. Additionally,...
Ignition Switch Recall - 06/25/2018
It has been four years since the release of the ignition switch recall. The recall affected 2.6 million Chevrolet Cobalts, Saturn Ions, and other small cars worldwide. Four years later, 92% of the cars that GM believes exist outside a junk yard have been...
Recall Completion - 02/20/2018
... for both new and used vehicle inventory to ensure completion of open field actions, including Recalls (Safety, Noncompliance, Service Parts, and Emissions), Service Update Bulletin, Special Coverage, and Customer Satisfaction prior to vehicle delivery....
Coolant and Recall 18138 - 06/25/2018
The price for Dex-Cool engine coolant has increased. When performing Service Update 18138 for a low coolant condition in 2017-2018 Chevrolet Silverado HD and GMC Sierra HD vehicles equipped with a 6.6L diesel engine, confirm that the accurate price is ...
Recall Completion - 09/27/2016
More than 51 million vehicles were recalled in the US last year, the second most on record, behind 2014, when nearly 64 million vehicles were called back for repairs. According to a JD Power and Associates report, 45 million vehicles recalled from 2013...
Recall Completion Reminder - 02/17/2017
Reporting a vehicle sale prior to completion of a required safety or noncompliance recall repair will trigger a PDI debit and potentially a debit of all of the sales incentives per GM Policy. Ensure that the sales process at the dealership includes a...
Safety Recall 15822C - 02/17/2017
The recall bulletin has been updated to include the replacement of the seat side shield. The update that took effect January 12, 2017, states that the dealer is to install a pusher bracket on the tensioner, replace the seat side shield, and if necessary,...
Open Recall - 03/21/2017
Dealerships that are trading for or purchasing a vehicle from another dealer, are to remind the other dealer of any open field actions on the vehicle and request that the required repairs be performed before completing the vehicle transaction. Confirm ...
Mismatched Spare Tire Recall - 01/27/2022
Recall N212329780-01 addresses a mismatched spare tire. The correction is to either replace the 17-inch spare tire or to leave the 17-inch tire and wheel assembly in place, but secure the 18-inch service spare tire and wheel assembly in the cargo bed ...
Bolt EV/EUV Recall - 12/01/2021
Only Chevrolet EV certified dealers meeting all of the Bolt recall specific training, tools, and equipment requirements are eligible to complete the recall repairs. Warranty claim restrictions are in place in GWM for dealers that do not have the...
Takata Airbag Recall - 06/29/2021
Safety Recall N212328790-01, Front Passenger Airbag Takata Inflator - Priority Group 9, allows for a $20.00 administrative allowance for the return of the used front passenger airbag inflator assembly. This allowance is for document preparation and packaging...
Recall N202324251-01 RRAB - 05/25/2022
... roof rail airbag assembly in GWM. Additionally, the new RPT process is being rolled out with the recall. Technicians must scan the VIN and the new LH part (barcode or QR code) and submit through the RPT process. The VIN must be scanned again and the...
Emission Recall Identification Label - 09/26/2022
When an emission recall is completed on vehicles in California, Colorado, Connecticut, Delaware, Maine, Maryland, Massachusetts, New Jersey, New York, Oregon, Rhode Island, Vermont and Washington only a recall identification label must be installed underhood....
Recall N202324251 Roof Rail Air Bag Inflator - 05/23/2023
The interior temperature of the vehicle must be 90 degrees F or less while performing the repair. If the vehicle interior temperature is in excess of 90 degrees F the interior temperature must be reduced before beginning the repair. If the vehicle needs ...
Continental Tire Recall - 10/26/2023
... a copy of the Continental Product Service Information Bulletin, PSIB 09-23, that relates to the recall. The document provides detail on how to identify a recall tire, how to replace the tire, return of recall tire, and reimbursement. ...
Part expediting on a recall - 07/19/2023
I have submitted for an expedite, but, right now I don't recall if the vehicle was under B2B, that being said. We can do an expedite on recalls regarless of being under B2B, correct? The only time I know for a fact would be on a ZPTI/ZPTC. ...
Recall list breakdown - 08/21/2023
I am looking for a report or where can I look to find a report that shows a breakdown of recalls that are for reprogramming only vs needing parts to be replaced/inspection only. Is there such a creature?
Bolt battery pack replacement (Not for the recall) - 09/20/2023
I am trying to find out if there are any admin or parts feee that I need to include with a Bolt battery replacement that is not part of the recall?
PARTS WARRANTY ON RECALL? - 09/29/2023
HiOur tech performed recall A222355930 for the hood striker recall which involves replacing the latch and the striker. When he installed the parts he saw that the striker was defective and it was latching correctly. The part had to be reordered. Now the...
Medium Duty Recall on U-bolts 9106602 - N222374570 - 12/04/2023
are any Medium Duty dealers running into problems with having the system accept the U-bolt part numbers listed in the recall bulletin for 9106602 N222374570 ?? Parts is telling us the bolt pn has been superceded by a new #,,,,but it rejects when...
Recall N222371151 Issues - 01/30/2024
HiHas anyone else experienced an issue with this recall where the technician cannot get the bolt out and in the process the steering column was damaged? If so, how was it handled?Thanks
Dongle scan for dealer owned vehicle with recall? - 05/22/2023
Can anyone tell me if the savi dongle scan is required for dealer owned vehicles with open recalls? Have not been able to find it in writing anywhere in Warranty Resource Center or Savi support page. Chatted with DBC and was advised to call TAC, which...
recall #N222390690: Service Update - High Voltage Harness Contacting Metal Edge - (May 11, 2023) - 05/25/2023
Has anyone done this recall yet? i did not see where there is allowance for tape and wire ties.
What Would You Do? - 01/23 - 01/04/2023
A dealership technician performed a recall repair on a 2022 Chevrolet Bolt EV. The recall addressed Advanced Diagnostic Software (ADS) Improvements. The update is designed to improve the original ADS software and reduce false diagnostic activation in...
OTA closing open recall while I still have an open RO in the shop - 03/15/2023
I have run into this several times now both on PDI's and customer vehicles in the shop, when RO is written the recall is open until it gets back to me for processing the recall has closed OTA. I have sent multiple RO's for "H" routing but all are still...
Safety Recall 09049A - 04/12/2011
... a defect with the brake lamp switch that does not work as designed due to contamination. The recall applies to certain 2004-2009 Chevrolet Colorado and GMC Canyon vehicles that are registered in Alabama, Arizona, Florida, Georgia, Hawaii, Louisiana,...
Safety Recall 10282B - 04/12/2011
Harsh Transmission Shift, Engine Stall, Engine May Not Start, MIL or SES Lamp: Certain 2005-2008 two wheel drive Pontiac Vibe vehicles equipped with a 1.8L MFI engine may have an improperly manufactured PCM. Dealers are to inspect the production number ...
Emission Recall 11054 - 04/27/2011
... Control-Replace Exhaust Gas Temperature Sensors: Approximately 9,000 vehicles are involved in the recall that address a condition with the circuit board welds on the EGT sensors in the exhaust system. Involved are the 2010 Chevrolet Express, Silverado...
Safety Recall 09049A - 04/27/2011
... are instructed to inspect the production number of the PCM and, if necessary, replace it. The recall has been updated to address the release of the recall in phases due to part availability. The first two phases included the 2005 and 2006 model year...
Noncompliance Recall 11057A - 04/12/2011
... the Electronic Climate Control (ECC) module. Approximately 10,000 vehicles are involved. The recall program has been revised to include a copy of the customer notification letter. ...
Subsequent Recall Part Failures - 03/10/2011
If a part previously installed for a product field action fails, the service agent must determine if warranty coverage applies and submit either a new vehicle warranty transaction or parts replacement warranty transaction after the repair has been completed. ...
Customer Satisfaction Recall 10287A - 03/10/2011
... been instructed to reprogram the engine control module, including the engine oil life monitor. The recall has been updated due to the availability of the required calibration. The recall is being administered in phases, with the first phase for Cadillac...
Dealerships that are trading for or purchasing a vehicle from another dealer, are to remind the other dealer of any open field actions on the vehicle and request that the required repairs be performed before completing the vehicle transaction. Confirm ...
Mismatched Spare Tire Recall - 01/27/2022
Recall N212329780-01 addresses a mismatched spare tire. The correction is to either replace the 17-inch spare tire or to leave the 17-inch tire and wheel assembly in place, but secure the 18-inch service spare tire and wheel assembly in the cargo bed ...
Bolt EV/EUV Recall - 12/01/2021
Only Chevrolet EV certified dealers meeting all of the Bolt recall specific training, tools, and equipment requirements are eligible to complete the recall repairs. Warranty claim restrictions are in place in GWM for dealers that do not have the...
Takata Airbag Recall - 06/29/2021
Safety Recall N212328790-01, Front Passenger Airbag Takata Inflator - Priority Group 9, allows for a $20.00 administrative allowance for the return of the used front passenger airbag inflator assembly. This allowance is for document preparation and packaging...
Recall N202324251-01 RRAB - 05/25/2022
... roof rail airbag assembly in GWM. Additionally, the new RPT process is being rolled out with the recall. Technicians must scan the VIN and the new LH part (barcode or QR code) and submit through the RPT process. The VIN must be scanned again and the...
Emission Recall Identification Label - 09/26/2022
When an emission recall is completed on vehicles in California, Colorado, Connecticut, Delaware, Maine, Maryland, Massachusetts, New Jersey, New York, Oregon, Rhode Island, Vermont and Washington only a recall identification label must be installed underhood....
Recall N202324251 Roof Rail Air Bag Inflator - 05/23/2023
The interior temperature of the vehicle must be 90 degrees F or less while performing the repair. If the vehicle interior temperature is in excess of 90 degrees F the interior temperature must be reduced before beginning the repair. If the vehicle needs ...
Continental Tire Recall - 10/26/2023
... a copy of the Continental Product Service Information Bulletin, PSIB 09-23, that relates to the recall. The document provides detail on how to identify a recall tire, how to replace the tire, return of recall tire, and reimbursement. ...
Part expediting on a recall - 07/19/2023
I have submitted for an expedite, but, right now I don't recall if the vehicle was under B2B, that being said. We can do an expedite on recalls regarless of being under B2B, correct? The only time I know for a fact would be on a ZPTI/ZPTC. ...
Recall list breakdown - 08/21/2023
I am looking for a report or where can I look to find a report that shows a breakdown of recalls that are for reprogramming only vs needing parts to be replaced/inspection only. Is there such a creature?
Bolt battery pack replacement (Not for the recall) - 09/20/2023
I am trying to find out if there are any admin or parts feee that I need to include with a Bolt battery replacement that is not part of the recall?
PARTS WARRANTY ON RECALL? - 09/29/2023
HiOur tech performed recall A222355930 for the hood striker recall which involves replacing the latch and the striker. When he installed the parts he saw that the striker was defective and it was latching correctly. The part had to be reordered. Now the...
Medium Duty Recall on U-bolts 9106602 - N222374570 - 12/04/2023
are any Medium Duty dealers running into problems with having the system accept the U-bolt part numbers listed in the recall bulletin for 9106602 N222374570 ?? Parts is telling us the bolt pn has been superceded by a new #,,,,but it rejects when...
Recall N222371151 Issues - 01/30/2024
HiHas anyone else experienced an issue with this recall where the technician cannot get the bolt out and in the process the steering column was damaged? If so, how was it handled?Thanks
Dongle scan for dealer owned vehicle with recall? - 05/22/2023
Can anyone tell me if the savi dongle scan is required for dealer owned vehicles with open recalls? Have not been able to find it in writing anywhere in Warranty Resource Center or Savi support page. Chatted with DBC and was advised to call TAC, which...
recall #N222390690: Service Update - High Voltage Harness Contacting Metal Edge - (May 11, 2023) - 05/25/2023
Has anyone done this recall yet? i did not see where there is allowance for tape and wire ties.
What Would You Do? - 01/23 - 01/04/2023
A dealership technician performed a recall repair on a 2022 Chevrolet Bolt EV. The recall addressed Advanced Diagnostic Software (ADS) Improvements. The update is designed to improve the original ADS software and reduce false diagnostic activation in...
OTA closing open recall while I still have an open RO in the shop - 03/15/2023
I have run into this several times now both on PDI's and customer vehicles in the shop, when RO is written the recall is open until it gets back to me for processing the recall has closed OTA. I have sent multiple RO's for "H" routing but all are still...
Safety Recall 09049A - 04/12/2011
... a defect with the brake lamp switch that does not work as designed due to contamination. The recall applies to certain 2004-2009 Chevrolet Colorado and GMC Canyon vehicles that are registered in Alabama, Arizona, Florida, Georgia, Hawaii, Louisiana,...
Safety Recall 10282B - 04/12/2011
Harsh Transmission Shift, Engine Stall, Engine May Not Start, MIL or SES Lamp: Certain 2005-2008 two wheel drive Pontiac Vibe vehicles equipped with a 1.8L MFI engine may have an improperly manufactured PCM. Dealers are to inspect the production number ...
Emission Recall 11054 - 04/27/2011
... Control-Replace Exhaust Gas Temperature Sensors: Approximately 9,000 vehicles are involved in the recall that address a condition with the circuit board welds on the EGT sensors in the exhaust system. Involved are the 2010 Chevrolet Express, Silverado...
Safety Recall 09049A - 04/27/2011
... are instructed to inspect the production number of the PCM and, if necessary, replace it. The recall has been updated to address the release of the recall in phases due to part availability. The first two phases included the 2005 and 2006 model year...
Noncompliance Recall 11057A - 04/12/2011
... the Electronic Climate Control (ECC) module. Approximately 10,000 vehicles are involved. The recall program has been revised to include a copy of the customer notification letter. ...
Subsequent Recall Part Failures - 03/10/2011
If a part previously installed for a product field action fails, the service agent must determine if warranty coverage applies and submit either a new vehicle warranty transaction or parts replacement warranty transaction after the repair has been completed. ...
Customer Satisfaction Recall 10287A - 03/10/2011
... been instructed to reprogram the engine control module, including the engine oil life monitor. The recall has been updated due to the availability of the required calibration. The recall is being administered in phases, with the first phase for Cadillac...
Upcoming Noncompliance Recall 11057 - 03/10/2011
HVAC System Function: Certain 2011 Buick LaCrosse and Cadillac SRX vehicles may not conform to the Federal Motor Vehicle Safety Standard for the windshield defrosting and defogging systems. Software in the Electronic Climate Control module may disable ...
Recall/Campaign Review - 02/23/2011
Looking out for subtle changes that add to big $... The longer that recall repairs are available the more they evolve; adding small but significant changes along the way. Occasionally changes are made to the labour time, parts required, or net item expenditure....
Customer Satisfaction Recall 10085D - 02/23/2011
Airbag Readiness Light/Service Airbag Message: An update for this recall was released in early February. The recall now supports replacement of the front seat-mounted side impact airbag connectors on all involved vehicles. Involved vehicles include the...
Emission Recall 10136A - 02/23/2011
Loss of Hybrid Function-Replace Batteries: The recall affecting certain 2008-2010 Chevrolet Malibu hybrid vehicles has been revised to include a warning statement before service procedure step 1, a photo and two notes before step 7.3. The recall correction...
Safety Recall 10282A - 02/23/2011
... Parts are now available to begin repairs on 2005 model year vehicles that are involved in the recall that was announced in August 2010. Due to parts availability, the recall is being administered in phases. It is anticipated that parts will be available...
Customer Satisfaction Recall 10287 - 02/23/2011
... vehicles equipped with a HFV6 engine may require reprogramming of the engine control module. The recall affects certain 2007 GMC Acadia; 2007-2009 Cadillac CTS, SRX, STS; and 2009 Buick Enclave, Chevrolet Traverse, GMC Acadia vehicles. The vehicles may...
Emission Recall 10402 - 02/23/2011
Chassis Harness Wired Incorrectly: Recall 10402 was issued in January and involves approximately 1,700 vehicles. Involved vehicles may be releasing air pollutants in excess of standard due to an incorrectly wired chassis harness. Dealers are to inspect...
Safety Recall 10426E - 02/23/2011
... was not manufactured to specification. Dealers are to install a new rear axle cross pin. The recall has been updated to announce a revision to the parts information section. A revision has also been made to step 19 in the service procedure. ...
Safety Recall 11027 - 02/23/2011
Rear Axle Cross Pin Fracture: In December 2010 GM released recall 10426 that addressed the rear axle cross pin fracture on certain 2001 model year Cadillac Escalade, Escalade ESV, Escalade EXT; Chevrolet Avalanche, Colorado, Silverado, Suburban, Tahoe;...
Customer Satisfaction Recall 11030 - 02/23/2011
... a condition affecting the operation or the power liftgate or power sunroof, if equipped. The recall affects certain 2011 Chevrolet Equinox and GMC Terrain vehicles. The calibration was received when the vehicles were serviced for Customer Satisfaction...
Customer Satisfaction Recall 08014B - 11/18/2010
... Date Extended: GM has announced an expiration date extension for the performance of recall 08014. The recall applies to certain 2006-2007 Cadillac DTS limousine/livery vehicles. The recall to install new vent tubes that have been redesigned to include...
Noncompliance Recall 10312 - 11/18/2010
Front Safety Belt Anchor Pretensioner Installation: The front seat belt webbing on certain 2009-2010 Chevrolet Impala vehicles may not be properly secured to the lap belt anchor pretensioner mounted to the side of the seat nearest the door. Dealers are ...
Customer Satisfaction Recall 10257A - 11/18/2010
... events. Dealers are to inspect and, if necessary, replace the BPMV. The service procedure for the recall was updated to include the addition of a note on the GDS diagnostic screen. It is anticipated that only 20 vehicles will require replacement of the...
Safety Recall 10351 - 01/19/2011
Power Steering Line Contact: UPDATE! The safety recall identifies a specific part number associated with the repair procedure. The tie strap that must be used in the recall repair is part number 11509087. The tie strap is used to secure the engine harness...
Safety Recall 10370A - 01/19/2011
... the Equinox/Terrain is dependent on the 11th character and the last eight digits of the VIN. The recall was updated to correct an error in a model name listed in the service procedure. ...
Safety Recall 10426D - 01/19/2011
... also claim 0.1 quart of lubricant required for the repair in net item, not to exceed $2.00. The recall has been updated due to an expansion in the vehicle population. Both the parts and service sections have also been updated. The most recent update...
Customer Satisfaction Recall 11004 - 01/19/2011
Battery Drain - Reprogram Body Control Module: Recall 11004 was issued in early January and involves approximately 9,600 vehicles. Involved vehicles may have an incorrect calibration in the BCM causing interior backlighting in the instrument panel to...
Noncompliance Recall 09298D - 12/24/2010
... Service Center; dealers in Canada are to contact York Electronics for all exchanges. The recall applies to certain 2010 Chevrolet Equinox and GMC Terrain vehicles. ...
Customer Satisfaction Recall 10085C - 12/24/2010
... Airbag Message: GM has revised bulletin 10085 to add approximately 9,000 more vehicles to the recall population, including certain 2008 model year Buick Enclave and GMC Acadias. The recall also applies to certain 2010 Chevrolet Malibu, and Pontiac G6...
Safety Recall 10282 - 12/24/2010
... engine stall or a no start condition. Dealers are to inspect and replace the PCM if necessary. The recall applies to 2005-2008 model year Pontiac Vibe vehicles equipped with a 1.8L MFI engine and two wheel drive. ...
Customer Satisfaction Recall 10309 - 12/24/2010
Power Steering Leak: Certain Cadillac SRX vehicles may have a condition in which the power steering gear return line may wear, possibly resulting in a power steering fluid leak. This condition affects approximately 40,000 vehicles. Dealers are to install ...
Noncompliance Recall 10312A - 12/24/2010
Front Safety Belt Anchor Pretensioner Installation: This recall has been revised to include a copy of the customer letter. The recall applies to certain 2009-2010 Chevrolet Impala vehicles for a condition affecting the front safety belt webbing. The webbing...
Safety Recall 10323 - 12/24/2010
Power Steering Leak-Replace Power Steering Line: Approximately 3,000 Cadillac SRX vehicles may develop a power steering fluid leak due to a damaged power steering pressure line. Dealers are to inspect (using a special gauge tool), and if necessary, replace ...
Safety Recall 10351 - 12/24/2010
Power Steering Line Contact: Certain 2010-2011 Buick Lucerne vehicles equipped with a V8 engine and Cadillac DTS vehicles may have been built with the starter or alternator cable being in contact with the power steering return line. This condition could ...
Customer Satisfaction Recall 10354 - 12/24/2010
... and/or Tire and Loading Information Label: A missing tire and loading information label prompted a recall on approximately 7,000 Chevrolet Cruze vehicles. Dealers are to inspect the vehicle for the tire and loading information label and/or certification...
HVAC System Function: Certain 2011 Buick LaCrosse and Cadillac SRX vehicles may not conform to the Federal Motor Vehicle Safety Standard for the windshield defrosting and defogging systems. Software in the Electronic Climate Control module may disable ...
Recall/Campaign Review - 02/23/2011
Looking out for subtle changes that add to big $... The longer that recall repairs are available the more they evolve; adding small but significant changes along the way. Occasionally changes are made to the labour time, parts required, or net item expenditure....
Customer Satisfaction Recall 10085D - 02/23/2011
Airbag Readiness Light/Service Airbag Message: An update for this recall was released in early February. The recall now supports replacement of the front seat-mounted side impact airbag connectors on all involved vehicles. Involved vehicles include the...
Emission Recall 10136A - 02/23/2011
Loss of Hybrid Function-Replace Batteries: The recall affecting certain 2008-2010 Chevrolet Malibu hybrid vehicles has been revised to include a warning statement before service procedure step 1, a photo and two notes before step 7.3. The recall correction...
Safety Recall 10282A - 02/23/2011
... Parts are now available to begin repairs on 2005 model year vehicles that are involved in the recall that was announced in August 2010. Due to parts availability, the recall is being administered in phases. It is anticipated that parts will be available...
Customer Satisfaction Recall 10287 - 02/23/2011
... vehicles equipped with a HFV6 engine may require reprogramming of the engine control module. The recall affects certain 2007 GMC Acadia; 2007-2009 Cadillac CTS, SRX, STS; and 2009 Buick Enclave, Chevrolet Traverse, GMC Acadia vehicles. The vehicles may...
Emission Recall 10402 - 02/23/2011
Chassis Harness Wired Incorrectly: Recall 10402 was issued in January and involves approximately 1,700 vehicles. Involved vehicles may be releasing air pollutants in excess of standard due to an incorrectly wired chassis harness. Dealers are to inspect...
Safety Recall 10426E - 02/23/2011
... was not manufactured to specification. Dealers are to install a new rear axle cross pin. The recall has been updated to announce a revision to the parts information section. A revision has also been made to step 19 in the service procedure. ...
Safety Recall 11027 - 02/23/2011
Rear Axle Cross Pin Fracture: In December 2010 GM released recall 10426 that addressed the rear axle cross pin fracture on certain 2001 model year Cadillac Escalade, Escalade ESV, Escalade EXT; Chevrolet Avalanche, Colorado, Silverado, Suburban, Tahoe;...
Customer Satisfaction Recall 11030 - 02/23/2011
... a condition affecting the operation or the power liftgate or power sunroof, if equipped. The recall affects certain 2011 Chevrolet Equinox and GMC Terrain vehicles. The calibration was received when the vehicles were serviced for Customer Satisfaction...
Customer Satisfaction Recall 08014B - 11/18/2010
... Date Extended: GM has announced an expiration date extension for the performance of recall 08014. The recall applies to certain 2006-2007 Cadillac DTS limousine/livery vehicles. The recall to install new vent tubes that have been redesigned to include...
Noncompliance Recall 10312 - 11/18/2010
Front Safety Belt Anchor Pretensioner Installation: The front seat belt webbing on certain 2009-2010 Chevrolet Impala vehicles may not be properly secured to the lap belt anchor pretensioner mounted to the side of the seat nearest the door. Dealers are ...
Customer Satisfaction Recall 10257A - 11/18/2010
... events. Dealers are to inspect and, if necessary, replace the BPMV. The service procedure for the recall was updated to include the addition of a note on the GDS diagnostic screen. It is anticipated that only 20 vehicles will require replacement of the...
Safety Recall 10351 - 01/19/2011
Power Steering Line Contact: UPDATE! The safety recall identifies a specific part number associated with the repair procedure. The tie strap that must be used in the recall repair is part number 11509087. The tie strap is used to secure the engine harness...
Safety Recall 10370A - 01/19/2011
... the Equinox/Terrain is dependent on the 11th character and the last eight digits of the VIN. The recall was updated to correct an error in a model name listed in the service procedure. ...
Safety Recall 10426D - 01/19/2011
... also claim 0.1 quart of lubricant required for the repair in net item, not to exceed $2.00. The recall has been updated due to an expansion in the vehicle population. Both the parts and service sections have also been updated. The most recent update...
Customer Satisfaction Recall 11004 - 01/19/2011
Battery Drain - Reprogram Body Control Module: Recall 11004 was issued in early January and involves approximately 9,600 vehicles. Involved vehicles may have an incorrect calibration in the BCM causing interior backlighting in the instrument panel to...
Noncompliance Recall 09298D - 12/24/2010
... Service Center; dealers in Canada are to contact York Electronics for all exchanges. The recall applies to certain 2010 Chevrolet Equinox and GMC Terrain vehicles. ...
Customer Satisfaction Recall 10085C - 12/24/2010
... Airbag Message: GM has revised bulletin 10085 to add approximately 9,000 more vehicles to the recall population, including certain 2008 model year Buick Enclave and GMC Acadias. The recall also applies to certain 2010 Chevrolet Malibu, and Pontiac G6...
Safety Recall 10282 - 12/24/2010
... engine stall or a no start condition. Dealers are to inspect and replace the PCM if necessary. The recall applies to 2005-2008 model year Pontiac Vibe vehicles equipped with a 1.8L MFI engine and two wheel drive. ...
Customer Satisfaction Recall 10309 - 12/24/2010
Power Steering Leak: Certain Cadillac SRX vehicles may have a condition in which the power steering gear return line may wear, possibly resulting in a power steering fluid leak. This condition affects approximately 40,000 vehicles. Dealers are to install ...
Noncompliance Recall 10312A - 12/24/2010
Front Safety Belt Anchor Pretensioner Installation: This recall has been revised to include a copy of the customer letter. The recall applies to certain 2009-2010 Chevrolet Impala vehicles for a condition affecting the front safety belt webbing. The webbing...
Safety Recall 10323 - 12/24/2010
Power Steering Leak-Replace Power Steering Line: Approximately 3,000 Cadillac SRX vehicles may develop a power steering fluid leak due to a damaged power steering pressure line. Dealers are to inspect (using a special gauge tool), and if necessary, replace ...
Safety Recall 10351 - 12/24/2010
Power Steering Line Contact: Certain 2010-2011 Buick Lucerne vehicles equipped with a V8 engine and Cadillac DTS vehicles may have been built with the starter or alternator cable being in contact with the power steering return line. This condition could ...
Customer Satisfaction Recall 10354 - 12/24/2010
... and/or Tire and Loading Information Label: A missing tire and loading information label prompted a recall on approximately 7,000 Chevrolet Cruze vehicles. Dealers are to inspect the vehicle for the tire and loading information label and/or certification...
Noncompliance Recall 10367 - 12/24/2010
... center seat position is not accessible as required by Federal Motor Vehicle Safety Standards. The recall applies to certain 2004-2011 model year regular and extended cab trucks without a rear seat and equipped with a front 60/40 split bench seat. Dealers...
Process Review: Recall 10038 - 12/24/2010
Every recall, special policy, or service update has its quirks and recall 10038 is no exception. Many dealers have dealt with this repair enough to know all the ins and outs while others have only seen a few. If your dealership has experienced trouble...
Recall Tip - 04/12/2013
Recall Tip: Product Safety Recall 12180 was released in February 2013. The recall affects certain 2006-2007 Buick Rainier, Chevrolet TrailBlazer, and GMC Envoy; 2006 Chevrolet TrailBlazer EXT and GMC Envoy XL vehicles that are currently or previously ...
August 2012 Recall Update - 08/09/2012
Product Safety Recall 08381A - Intermediate Shaft Detached: Certain 2008 model year GMC Terrain vehicles may have a condition in which the intermediate shaft in the steering system may be disconnected with the steering column in certain driving conditions....
April 2012 Recall Update - 04/13/2012
... model year Volt vehicles. The optional 240 volt home charging unit is not affected by the recall. Dealers are advised to cut off the vehicle end of the old charge cord(s) so it is no longer usable. If a WPC return request is received, both halves of...
March 2012 Recall Update - 03/08/2012
... been added to allow shipping of floor mats for involved vehicles that have been dealer traded. The recall applies to certain 2012 Buick Enclave; 2012 Cadillac CTS; 2011-2012 Chevrolet Captiva; 2012 Chevrolet Cruze, Equinox, Impala, Traverse, Volt and...
December 2012 Recall Update - 12/18/2012
... Involved vehicles are covered for a period of 10 years or 120,000 miles. Upcoming Safety Recall 12106 - Shift Lever Indicator May Not Display Correct Gear: Certain 2008-2010 Chevrolet Malibu and Pontiac G6 vehicles equipped with a 4-speed automatic transmission...
Recall 10426 Update - 06/30/2011
Don't worry, there haven't been any changes made to recall 10426, but there is something important to note when submitting for the Axle Cross Pin Fracture recall. Originally, GM sent each dealer a specific number of axle pin kits to perform the recall...
February 2012 Recall Update - 02/07/2012
... Dealers are also to provide the customer with a copy of the Owner Manual supplement located in the recall bulletin. The bulletin is being released in phases due to part availability. The first phase will include 2007 and 2008 model year vehicles. The...
January 2012 Recall Update - 01/19/2012
... The special coverage covers the condition for a period of 10 years or 120,000 miles.Emission Recall 11223 - Catalytic Converter Mat Erosion: Approximately 3,000 Hummer H2 vehicles equipped with a 6.0L V8 engine may have a condition in which the mat support...
December 2011 Recall Update - 12/15/2011
... necessary, reroute the airbag. 2011 and 2012 model year vehicles are involved.Safety/Noncompliance Recall 11302A - Front Passenger Airbag May Not Deploy in Severe Frontal Crash: Dealers are to install a new front passenger airbag in certain 2012 Chevrolet...
VINs That Fall Between The Cracks - 11/17/2011
Dealing with a recall or a special policy is typically a straightforward process. You only need to confirm that the vehicle has an open recall or special policy and submit for reimbursement once the repair is complete. While this may seem like a fairly...
November 2011 Recall Update - 11/17/2011
... York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia and Wisconsin are included in the recall population. The special coverage covers the condition for 10 years or 120,000 miles. The bulletin has recently been revised to include brake fluid.Noncompliance...
Customer Satisfaction Recall 10085A - 07/02/2010
Airbag Readiness Light/Service Airbag Message - Reroute Wire Harness/Replace Connectors: This recall has been revised to include delivered vehicles. The recall applies to certain 2010 Chevrolet Malibu and Pontiac G6 vehicles. Involved vehicles may experience...
Safety Recall 10088A - 07/02/2010
... are to apply an adhesive to the hood louver to secure it to the hood. The parts required for the recall may be obtained from Dow Automotive or Pittsburgh Glass Works (PGW). ...
Safety Recall 10091B: - 07/02/2010
... within the voltage regulator. Dealers are to inspect and, if necessary, replace the generator. The recall has been revised to include all unsold inventory dealer vehicles in the population. ...
Safety Recall 10093A: - 07/02/2010
... High Octane Fuel: This bulletin has been updated to reflect a classification change to Safety Recall. Certain 2010 Cadillac SRX vehicles equipped with a HFV6 Turbocharged 2.8L engine may require reprogramming of the engine control module (ECM). A pre-ignition...
Safety Recall 10153 - 07/02/2010
... - Permanently Disable and Remove Module: Approximately 1.4 million vehicles are involved in this recall. Certain 2006-2009 Buick Lucerne, 2008-2009 Buick Enclave, 2006-2009 Cadillac DTS, 2007-2009 Cadillac Escalade, Escalade ESV, Escalade EXT, 2008-2009...
Safety Recall 07035A - 06/07/2010
Engine Compartment Fire: This safety recall has been updated to provide a service procedure revision. Certain 1997-2003 Buick Regal GS, Pontiac Grand Prix GTP vehicles equipped with a 3.8L V6 Supercharged engine are involved in the recall. Dealers are...
Safety Recall 09047A - 06/07/2010
... plug wire retention channel at the front of the engine and replace it with new retainers. The recall bulletin has been revised to address a service procedure update. ...
Safety Recall 09149A - 06/07/2010
Front Brake Hose Fitting Corrosion-Replace Front Brake Hoses: The service procedure within recall bulletin 09149A has been updated. The recall involves certain 2003-2007 Cadillac CTS vehicles sold or currently registered in certain states. Dealers are...
Safety Recall 09230B - 06/07/2010
... the frame may separate. The removable body-color roof panel is the only roof panel involved in the recall. The transparent roof panel is not involved in the recall. Dealers are to install a new design roof panel on involved vehicles. The recall applies...
Safety Recall 10023B - 06/07/2010
Loss of Power Steering Assist-Replace Electric Power Steering Motor: The recall bulletin has been updated to include a revision to the parts information and service procedure sections. Certain vehicles that are equipped with electric power steering may...
Safety Recall 09226A - 04/13/2010
Fuel Odor or Spotting on Ground-Replace Fuel Pump Module: Recall bulletin has been revised to include additional vehicles. A fuel leak condition may exist in certain Chevrolet Cobalt and Pontiac G5 vehicles. Dealers are to inspect and if necessary replace...
Noncompliance Recall 09298C - 04/13/2010
... at the dealership. Tools will be issued to dealers based on the volume of assigned vehicles. The recall involves certain 2010 Chevrolet Equinox and GMC Terrain vehicles. Dealers are to replace or reprogram the computer module in the center instrumen...
... center seat position is not accessible as required by Federal Motor Vehicle Safety Standards. The recall applies to certain 2004-2011 model year regular and extended cab trucks without a rear seat and equipped with a front 60/40 split bench seat. Dealers...
Process Review: Recall 10038 - 12/24/2010
Every recall, special policy, or service update has its quirks and recall 10038 is no exception. Many dealers have dealt with this repair enough to know all the ins and outs while others have only seen a few. If your dealership has experienced trouble...
Recall Tip - 04/12/2013
Recall Tip: Product Safety Recall 12180 was released in February 2013. The recall affects certain 2006-2007 Buick Rainier, Chevrolet TrailBlazer, and GMC Envoy; 2006 Chevrolet TrailBlazer EXT and GMC Envoy XL vehicles that are currently or previously ...
August 2012 Recall Update - 08/09/2012
Product Safety Recall 08381A - Intermediate Shaft Detached: Certain 2008 model year GMC Terrain vehicles may have a condition in which the intermediate shaft in the steering system may be disconnected with the steering column in certain driving conditions....
April 2012 Recall Update - 04/13/2012
... model year Volt vehicles. The optional 240 volt home charging unit is not affected by the recall. Dealers are advised to cut off the vehicle end of the old charge cord(s) so it is no longer usable. If a WPC return request is received, both halves of...
March 2012 Recall Update - 03/08/2012
... been added to allow shipping of floor mats for involved vehicles that have been dealer traded. The recall applies to certain 2012 Buick Enclave; 2012 Cadillac CTS; 2011-2012 Chevrolet Captiva; 2012 Chevrolet Cruze, Equinox, Impala, Traverse, Volt and...
December 2012 Recall Update - 12/18/2012
... Involved vehicles are covered for a period of 10 years or 120,000 miles. Upcoming Safety Recall 12106 - Shift Lever Indicator May Not Display Correct Gear: Certain 2008-2010 Chevrolet Malibu and Pontiac G6 vehicles equipped with a 4-speed automatic transmission...
Recall 10426 Update - 06/30/2011
Don't worry, there haven't been any changes made to recall 10426, but there is something important to note when submitting for the Axle Cross Pin Fracture recall. Originally, GM sent each dealer a specific number of axle pin kits to perform the recall...
February 2012 Recall Update - 02/07/2012
... Dealers are also to provide the customer with a copy of the Owner Manual supplement located in the recall bulletin. The bulletin is being released in phases due to part availability. The first phase will include 2007 and 2008 model year vehicles. The...
January 2012 Recall Update - 01/19/2012
... The special coverage covers the condition for a period of 10 years or 120,000 miles.Emission Recall 11223 - Catalytic Converter Mat Erosion: Approximately 3,000 Hummer H2 vehicles equipped with a 6.0L V8 engine may have a condition in which the mat support...
December 2011 Recall Update - 12/15/2011
... necessary, reroute the airbag. 2011 and 2012 model year vehicles are involved.Safety/Noncompliance Recall 11302A - Front Passenger Airbag May Not Deploy in Severe Frontal Crash: Dealers are to install a new front passenger airbag in certain 2012 Chevrolet...
VINs That Fall Between The Cracks - 11/17/2011
Dealing with a recall or a special policy is typically a straightforward process. You only need to confirm that the vehicle has an open recall or special policy and submit for reimbursement once the repair is complete. While this may seem like a fairly...
November 2011 Recall Update - 11/17/2011
... York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia and Wisconsin are included in the recall population. The special coverage covers the condition for 10 years or 120,000 miles. The bulletin has recently been revised to include brake fluid.Noncompliance...
Customer Satisfaction Recall 10085A - 07/02/2010
Airbag Readiness Light/Service Airbag Message - Reroute Wire Harness/Replace Connectors: This recall has been revised to include delivered vehicles. The recall applies to certain 2010 Chevrolet Malibu and Pontiac G6 vehicles. Involved vehicles may experience...
Safety Recall 10088A - 07/02/2010
... are to apply an adhesive to the hood louver to secure it to the hood. The parts required for the recall may be obtained from Dow Automotive or Pittsburgh Glass Works (PGW). ...
Safety Recall 10091B: - 07/02/2010
... within the voltage regulator. Dealers are to inspect and, if necessary, replace the generator. The recall has been revised to include all unsold inventory dealer vehicles in the population. ...
Safety Recall 10093A: - 07/02/2010
... High Octane Fuel: This bulletin has been updated to reflect a classification change to Safety Recall. Certain 2010 Cadillac SRX vehicles equipped with a HFV6 Turbocharged 2.8L engine may require reprogramming of the engine control module (ECM). A pre-ignition...
Safety Recall 10153 - 07/02/2010
... - Permanently Disable and Remove Module: Approximately 1.4 million vehicles are involved in this recall. Certain 2006-2009 Buick Lucerne, 2008-2009 Buick Enclave, 2006-2009 Cadillac DTS, 2007-2009 Cadillac Escalade, Escalade ESV, Escalade EXT, 2008-2009...
Safety Recall 07035A - 06/07/2010
Engine Compartment Fire: This safety recall has been updated to provide a service procedure revision. Certain 1997-2003 Buick Regal GS, Pontiac Grand Prix GTP vehicles equipped with a 3.8L V6 Supercharged engine are involved in the recall. Dealers are...
Safety Recall 09047A - 06/07/2010
... plug wire retention channel at the front of the engine and replace it with new retainers. The recall bulletin has been revised to address a service procedure update. ...
Safety Recall 09149A - 06/07/2010
Front Brake Hose Fitting Corrosion-Replace Front Brake Hoses: The service procedure within recall bulletin 09149A has been updated. The recall involves certain 2003-2007 Cadillac CTS vehicles sold or currently registered in certain states. Dealers are...
Safety Recall 09230B - 06/07/2010
... the frame may separate. The removable body-color roof panel is the only roof panel involved in the recall. The transparent roof panel is not involved in the recall. Dealers are to install a new design roof panel on involved vehicles. The recall applies...
Safety Recall 10023B - 06/07/2010
Loss of Power Steering Assist-Replace Electric Power Steering Motor: The recall bulletin has been updated to include a revision to the parts information and service procedure sections. Certain vehicles that are equipped with electric power steering may...
Safety Recall 09226A - 04/13/2010
Fuel Odor or Spotting on Ground-Replace Fuel Pump Module: Recall bulletin has been revised to include additional vehicles. A fuel leak condition may exist in certain Chevrolet Cobalt and Pontiac G5 vehicles. Dealers are to inspect and if necessary replace...
Noncompliance Recall 09298C - 04/13/2010
... at the dealership. Tools will be issued to dealers based on the volume of assigned vehicles. The recall involves certain 2010 Chevrolet Equinox and GMC Terrain vehicles. Dealers are to replace or reprogram the computer module in the center instrumen...
Noncompliance Recall 10012 - 04/13/2010
HVAC Control Knob Fracture: Approximately 9,000 vehicles are involved in the recall that addresses the possibility that the heating, ventilation, and air conditioning (HVAC) control knobs may fracture and spin on the control shaft. The dealer is to replace...
Safety Recall 10023A and Stop Delivery Update: - 04/13/2010
Recall update to address an extension to the number of eligible days available for floor plan reimbursement due to the delay of part pre shipments. The recall affects certain 2010 Chevrolet Equinox and GMC Terrain vehicles. Involved vehicles may experience ...
Product Safety Recall 09226 - 03/11/2010
Fuel Odor or Spotting on Ground - Replace Fuel Pump Module: The recall addresses a crack that may develop in the plastic supply or return port on the modular reservoir assembly. If a crack develops, fuel will leak from the area. Dealers are to inspect...
Safety Recall 10018B - 03/11/2010
Accelerator Pedal Sticking: Approximately 70,000 vehicles are involved in the recall that addresses the possibility of certain accelerator pedal mechanisms that may mechanically stick in a partially depressed position or return slowly to the idle position....
Product Emission Recall 10022 - 03/11/2010
... the dealer. The customer must provide the VIN of their vehicle so the label may be ordered. This recall is in effect until August 31, 2010 ...
Safety Recall 06041D - 02/04/2010
Body Color Roof Adhesive Separation: The recall has been revised to address an updated service procedure. Roof replacement is required with the new procedure. The recall applies to certain 2005-2007 Chevrolet Corvette vehicles with body color roof. Some...
Noncompliance Recall 09298B - 02/04/2010
... additional information on removing the center instrument panel to prevent damage to the panel. The recall applies to certain 2010 Chevrolet Equinox and 2010 GMC Terrain vehicles. The software in the center instrument panel can cause the heating, air...
Customer Satisfaction Recall 09038A - 10/13/2010
Enhanced Calibration for Transmission Overheat in Extreme Cold Air Temperatures - Expiration Date Extended: The recall has been revised to extend the expiration date of the program. The program that affects certain 2006-2008 Chevrolet Silverado HD and...
Safety Recall 10023D - 10/13/2010
... all references to the use of Loctite. Dealers are not to use Loctite in conjunction with the recall. ...
Safety Recall 10038B - 10/13/2010
... standard carpeted and aftermarket mats are not to be replaced, but must be reinstalled once the recall is complete. The recall applies to all 2009-2010 Pontiac Vibe vehicles. ...
Product Emission Recall 10136 - 10/13/2010
Loss of Hybrid Function-Replace Batteries: GM has issued an update for this special policy due to a shortage of replacement batteries. Approximately 22,500 Chevrolet Malibu Hybrid vehicles, 2008-2010 model year, are involved in the coverage. In late September ...
Safety Recall 10243B - 10/13/2010
... the involved vehicles may have already had the second row recliner inner trim cover modified. The recall applies to certain 2009-2010 Buick Enclave, 2009-2010 Chevrolet Traverse and 2009-2010 GMC Acadia vehicles. The vehicles may have a condition where...
Safety Recall 10282 - 10/13/2010
... MFI engine and a two wheel drive transmission. The announcement letter notified customers of the recall on their vehicle and that they will receive a future notice when parts become available to complete the repair. A defect with the PCM has been identified...
Noncompliance Recall 10292 - 10/13/2010
Occupant Crash Protection: This recall has been issued to ensure conformity to the Federal Motor Vehicle Standard for Occupant Crash Protection. Certain 2009-2010 Cadillac CTS All Wheel Drive and 2009-2010 Cadillac CTS-V vehicles may require modifications...
Upcoming Safety Recall 10323 - 10/13/2010
Power Steering Pressure Line: A potential power steering line leak is the cause for this recall on certain 2010 Cadillac SRX vehicles equipped with a 2.8L or a 3.0L gas engine. The condition is caused by a crimp during the manufacturing process damaging...
Customer Satisfaction Recall 09051 - 09/16/2010
Temporary Reduction in Power Brake Assist in Extreme Cold Weather: The recall has been updated to announce an extended expiration date. The program that affects certain 2009 Buick Enclave, Chevrolet Traverse, and GMC Acadia vehicles that are registered...
Safety Recall 10018 - 09/16/2010
Accelerator Pedal Sticking: The service procedure in the safety recall has been revised to eliminate the requirement to contact the Technical Assistance Center if the clearance between the stopper and the housing is greater than 2.70 mm. Additionally,...
Safety Recall 10243A - 09/16/2010
Second Row Safety Belt Interference - Revised Service Procedure: Bulletin has been updated to include a revision to the service procedure. Certain 2009-2010 Buick Enclave, Chevrolet Traverse, and GMC Acadia vehicles may have a condition in which the second ...
Upcoming Safety Recall 10282 - 09/16/2010
Engine Stall Due to PCM Failure: Approximately 200,000 Pontiac Vibe vehicles are included in this recall may have an improperly manufactured PCM. There is also an issue with components that may prematurely fail. Dealers are to inspect the production number...
Customer Satisfaction Recall 08312A - 08/10/2010
Convertible Roof Cover Separation - Expiration Date Extended: This recall has been updated to announce an extended expiration date. The program has been extended to May 31, 2011. The recall affects certain 2008-2009 Chevrolet Corvette vehicles equipped...
Safety Recall 09049 - 08/10/2010
... Rico, South Carolina, Texas, US Virgin Islands, and Utah. Due to limited parts availability, the recall is being administered in phases. The first phase was issued in late June to involved customers residing in Arizona. Parts were made available to repair...
Customer Satisfaction Recall 09160A - 08/10/2010
Clutch Spring Fracture-Replace Clutch - Expiration Date Extended: This recall has been updated to announce an extended expiration date. The program has been extended to July 31, 2011. The recall affects certain 2009 Chevrolet Corvette ZR1 vehicles....
Safety Recall 09199A - 08/10/2010
Loss of Power Brake Assist in Extreme Cold Weather - Revised Service Procedure: The service procedure for recall 09199 has been revised to include a statement to ensure the air intake connector is properly aligned with the throttle body to prevent a whistling...
Customer Satisfaction Recall 09237C - 08/10/2010
Product Enhancements - Part Information Revision: This recall has been updated to announce an extended expiration date. The program has been updated to include a revision to the Parts Information section. The service kit required for the repair on AWD...
Safety Recall 10023C - 08/10/2010
Loss of Power Steering Assist - Replace Electric Power Steering Motor: This recall has been revised to address updates to the parts information and service procedure sections. The recall applies to certain 2005-2010 Chevrolet Cobalt and 2007-2010 Pontiac...
HVAC Control Knob Fracture: Approximately 9,000 vehicles are involved in the recall that addresses the possibility that the heating, ventilation, and air conditioning (HVAC) control knobs may fracture and spin on the control shaft. The dealer is to replace...
Safety Recall 10023A and Stop Delivery Update: - 04/13/2010
Recall update to address an extension to the number of eligible days available for floor plan reimbursement due to the delay of part pre shipments. The recall affects certain 2010 Chevrolet Equinox and GMC Terrain vehicles. Involved vehicles may experience ...
Product Safety Recall 09226 - 03/11/2010
Fuel Odor or Spotting on Ground - Replace Fuel Pump Module: The recall addresses a crack that may develop in the plastic supply or return port on the modular reservoir assembly. If a crack develops, fuel will leak from the area. Dealers are to inspect...
Safety Recall 10018B - 03/11/2010
Accelerator Pedal Sticking: Approximately 70,000 vehicles are involved in the recall that addresses the possibility of certain accelerator pedal mechanisms that may mechanically stick in a partially depressed position or return slowly to the idle position....
Product Emission Recall 10022 - 03/11/2010
... the dealer. The customer must provide the VIN of their vehicle so the label may be ordered. This recall is in effect until August 31, 2010 ...
Safety Recall 06041D - 02/04/2010
Body Color Roof Adhesive Separation: The recall has been revised to address an updated service procedure. Roof replacement is required with the new procedure. The recall applies to certain 2005-2007 Chevrolet Corvette vehicles with body color roof. Some...
Noncompliance Recall 09298B - 02/04/2010
... additional information on removing the center instrument panel to prevent damage to the panel. The recall applies to certain 2010 Chevrolet Equinox and 2010 GMC Terrain vehicles. The software in the center instrument panel can cause the heating, air...
Customer Satisfaction Recall 09038A - 10/13/2010
Enhanced Calibration for Transmission Overheat in Extreme Cold Air Temperatures - Expiration Date Extended: The recall has been revised to extend the expiration date of the program. The program that affects certain 2006-2008 Chevrolet Silverado HD and...
Safety Recall 10023D - 10/13/2010
... all references to the use of Loctite. Dealers are not to use Loctite in conjunction with the recall. ...
Safety Recall 10038B - 10/13/2010
... standard carpeted and aftermarket mats are not to be replaced, but must be reinstalled once the recall is complete. The recall applies to all 2009-2010 Pontiac Vibe vehicles. ...
Product Emission Recall 10136 - 10/13/2010
Loss of Hybrid Function-Replace Batteries: GM has issued an update for this special policy due to a shortage of replacement batteries. Approximately 22,500 Chevrolet Malibu Hybrid vehicles, 2008-2010 model year, are involved in the coverage. In late September ...
Safety Recall 10243B - 10/13/2010
... the involved vehicles may have already had the second row recliner inner trim cover modified. The recall applies to certain 2009-2010 Buick Enclave, 2009-2010 Chevrolet Traverse and 2009-2010 GMC Acadia vehicles. The vehicles may have a condition where...
Safety Recall 10282 - 10/13/2010
... MFI engine and a two wheel drive transmission. The announcement letter notified customers of the recall on their vehicle and that they will receive a future notice when parts become available to complete the repair. A defect with the PCM has been identified...
Noncompliance Recall 10292 - 10/13/2010
Occupant Crash Protection: This recall has been issued to ensure conformity to the Federal Motor Vehicle Standard for Occupant Crash Protection. Certain 2009-2010 Cadillac CTS All Wheel Drive and 2009-2010 Cadillac CTS-V vehicles may require modifications...
Upcoming Safety Recall 10323 - 10/13/2010
Power Steering Pressure Line: A potential power steering line leak is the cause for this recall on certain 2010 Cadillac SRX vehicles equipped with a 2.8L or a 3.0L gas engine. The condition is caused by a crimp during the manufacturing process damaging...
Customer Satisfaction Recall 09051 - 09/16/2010
Temporary Reduction in Power Brake Assist in Extreme Cold Weather: The recall has been updated to announce an extended expiration date. The program that affects certain 2009 Buick Enclave, Chevrolet Traverse, and GMC Acadia vehicles that are registered...
Safety Recall 10018 - 09/16/2010
Accelerator Pedal Sticking: The service procedure in the safety recall has been revised to eliminate the requirement to contact the Technical Assistance Center if the clearance between the stopper and the housing is greater than 2.70 mm. Additionally,...
Safety Recall 10243A - 09/16/2010
Second Row Safety Belt Interference - Revised Service Procedure: Bulletin has been updated to include a revision to the service procedure. Certain 2009-2010 Buick Enclave, Chevrolet Traverse, and GMC Acadia vehicles may have a condition in which the second ...
Upcoming Safety Recall 10282 - 09/16/2010
Engine Stall Due to PCM Failure: Approximately 200,000 Pontiac Vibe vehicles are included in this recall may have an improperly manufactured PCM. There is also an issue with components that may prematurely fail. Dealers are to inspect the production number...
Customer Satisfaction Recall 08312A - 08/10/2010
Convertible Roof Cover Separation - Expiration Date Extended: This recall has been updated to announce an extended expiration date. The program has been extended to May 31, 2011. The recall affects certain 2008-2009 Chevrolet Corvette vehicles equipped...
Safety Recall 09049 - 08/10/2010
... Rico, South Carolina, Texas, US Virgin Islands, and Utah. Due to limited parts availability, the recall is being administered in phases. The first phase was issued in late June to involved customers residing in Arizona. Parts were made available to repair...
Customer Satisfaction Recall 09160A - 08/10/2010
Clutch Spring Fracture-Replace Clutch - Expiration Date Extended: This recall has been updated to announce an extended expiration date. The program has been extended to July 31, 2011. The recall affects certain 2009 Chevrolet Corvette ZR1 vehicles....
Safety Recall 09199A - 08/10/2010
Loss of Power Brake Assist in Extreme Cold Weather - Revised Service Procedure: The service procedure for recall 09199 has been revised to include a statement to ensure the air intake connector is properly aligned with the throttle body to prevent a whistling...
Customer Satisfaction Recall 09237C - 08/10/2010
Product Enhancements - Part Information Revision: This recall has been updated to announce an extended expiration date. The program has been updated to include a revision to the Parts Information section. The service kit required for the repair on AWD...
Safety Recall 10023C - 08/10/2010
Loss of Power Steering Assist - Replace Electric Power Steering Motor: This recall has been revised to address updates to the parts information and service procedure sections. The recall applies to certain 2005-2010 Chevrolet Cobalt and 2007-2010 Pontiac...
Safety Recall 10038A - 08/10/2010
Potential Floor Mat Interference with the Accelerator Pedal: In mid July GM issued this recall which affects approximately 70,000 Pontiac Vibe vehicles, 2009-2010 model year. It has been determined that there is the potential for an unsecured or incompatible...
Safety Recall 10117A - 08/10/2010
... may develop a low resistance short within the voltage regulator. In March, GM released safety recall 10091 for this condition on certain 2010 Chevrolet Express and GMC Savana vehicles. GM has identified that some of the generators were sold over the...
Emission Recall 10136 - 08/10/2010
... may require replacement of the hybrid batteries and a reprogram of the engine control module. The recall applies to certain 2008-2010 model year Malibu vehicles. The recall addresses a condition in which the hybrid function may become inoperative. ...
Emission Recall 10148 - 08/10/2010
MIL May Not Illuminate for EVAP Emission System Faults: Dealers must reprogram the Engine Control Module on approximately 1,400 Pontiac and Chevrolet vehicles equipped with either a 2.4L 4 cylinder engine or a 2.2L 4 cylinder engine, respectively. Involved ...
Emission Recall 10149 - 08/10/2010
... 5,100 Buick, Chevrolet and GMC vehicles require reprogramming of the Engine Control Module. The recall applies to certain 2006 Lucerne models equipped with a 4.6L V8 engine and 2006 TrailBlazer and Envoy models equipped with a 4.2L I-6 engine that...
Safety Recall 10153B - 08/10/2010
Heated Windshield Washer Module Short Circuit: Approximately 1.4 million vehicles are involved in this recall. Certain 2006-2009 Buick Lucerne, 2008-2009 Buick Enclave, 2006-2009 Cadillac DTS, 2007-2009 Cadillac Escalade, Escalade ESV, Escalade EXT, 2008-2009...
Safety Recall 09230 - 05/12/2010
... movement or a water leak in the headliner. Dealers are to install a new design roof panel. The recall applies to certain 2005-2007 Chevrolet Corvette models with a removable roof and 2006-2007 Corvette Z06 models. ...
Safety Recall 10091A - 05/12/2010
Voltage Regulator Internal Low Resistance Short: Certain 2010 Chevrolet Express and GMC Savana 2500/3500/4500 series vehicles equipped with a 145 amp generator may have a condition in which the generator may develop a low resistance short within the voltage ...
Safety Recall 10118 - 05/12/2010
... cause a signal interruption within the column. Approximately 40,000 vehicles are involved in the recall. ...
Safety Recall 08244A - 01/06/2010
Transfer Case: The recall has been revised due to updates to the claim information section. Dealers must now submit for the transfer case when submitting a claim. The recall applies to certain 2008 Chevrolet 1500 AWD Express and GMC 1500 AWD Savanna vehicles....
Customer Satisfaction Recall 09104 - 01/06/2010
Front Door Latch Freezing: Certain 2008-2009 Cadillac CTS and 2009 Cadillac CTS-V vehicles registered in certain cold weather states may have a condition where water may enter the front door latch housing and potentially freeze. If this condition presents ...
Noncompliance Recall 09322 - 01/06/2010
... Dealers are to install a new label. The labels will also be mailed to customers of record. The recall expires on March 31, 2010. ...
Upcoming Safety Recall 09230 - 01/06/2010
Roof Panel Separation: Approximately 22,000 Corvette vehicles are involved in an upcoming recall that requires the dealer to replace the roof panel. The adhesive between the roof panel and the frame may separate. Involved in the recall is the 2005-2007...
Upcoming Noncompliance Recall 09298 - 01/06/2010
Instrument Panel Software: Certain 2010 Chevrolet Equinox and GMC Terrain vehicles may require replacement of the center instrument panel. Approximately 59,000 vehicles are involved. Software in the panel may cause the HVAC, defrost and radio controls ...
Customer Satisfaction Recall 09241B - 11/18/2010
Transmission Clutch Housing Fracture-Expiration Date Extended: A recall that affects certain 2008-2009 Chevrolet Tahoe and GMC Yukon; and 2009 Cadillac Escalade, Chevrolet Silverado and GMC Sierra vehicles equipped with a two mode hybrid transmission...
Customer Satisfaction Recall 10193 - 08/10/2010
Headliner Odor: Certain 2011 model year Buick Regal vehicles may produce an odor from the headliner. Dealers are to inspect, and if necessary, replace the headliner.
Recall 14192A - 11/25/2014
The recall instructs dealers to reprogram the Transfer Case Control Module to address a condition in which the transfer case may switch to neutral without operator input. GM has indicated that there have been many cases where switches and modules are...
SKF Seal Safety Recall - 11/25/2014
SKF Corporation announced a recall for rear axle seals (hub seals) that applies to certain GM full-size truck and van products, 1999-2010 model years. While the recalled seals were never used by GM in production or in service, they may have been installed...
Recall 14116 & 14117 EPS - 10/31/2014
A 0.3 hour add has been included with these two recalls for those vehicles with adjustable foot pedals (RPO Code PDC). Technicians should document on the job card when there is a vehicle being repaired with adjustable foot pedals. This documentation will...
Recall 14116 Required Information - 10/31/2014
Specific information is required when submitting transactions for recall 14116. The last 9 digits of the new steering shaft torque sensor serial number must be entered in the labour dependency field of the transaction. The serial number is located on...
Part Return for Recall 14305: - 10/31/2014
There are specific part return instructions for the driver front airbag modules replaced as part of safety recall 14305. The recall involves certain 2013-2014 Chevrolet Cruze vehicles. The airbag must be returned to the supplier as instructed and not...
Recall 14294 - Ignition Key: - 10/31/2014
The declination form has been removed from the latest recall revision. The labour operation for "customer refused recall repair" has also been removed. The recall applies to certain 2010-2014 Chevrolet Camaro vehicles.
Recall 15025 Goodyear Fortuna HL Tires - 04/28/2015
A part return project has been established for the return of all tires replaced under recall 15025. The recall applies to Goodyear Fortuna HL P255/65R18 tires. The tires must be returned to the following address: Goodyear Tire and RubberNorth American...
Recall 14294 - 03/26/2015
... and prepare key assemblies for a customer and the customer subsequently refuses completion of the recall, dealers are instructed to claim parts and labor. Submit a ZREG transaction using labor operation 6410070, check the customer enthusiasm indicator,...
Recall Repairs - 01/21/2015
GM continues to work hard, and be creative, in finding owners of vehicles with the ignition switch recall. In November 2014, only about 58% of owners have had the recall performed, which leaves just over 830,000 yet to be repaired in the U.S. GM has sent...
Potential Floor Mat Interference with the Accelerator Pedal: In mid July GM issued this recall which affects approximately 70,000 Pontiac Vibe vehicles, 2009-2010 model year. It has been determined that there is the potential for an unsecured or incompatible...
Safety Recall 10117A - 08/10/2010
... may develop a low resistance short within the voltage regulator. In March, GM released safety recall 10091 for this condition on certain 2010 Chevrolet Express and GMC Savana vehicles. GM has identified that some of the generators were sold over the...
Emission Recall 10136 - 08/10/2010
... may require replacement of the hybrid batteries and a reprogram of the engine control module. The recall applies to certain 2008-2010 model year Malibu vehicles. The recall addresses a condition in which the hybrid function may become inoperative. ...
Emission Recall 10148 - 08/10/2010
MIL May Not Illuminate for EVAP Emission System Faults: Dealers must reprogram the Engine Control Module on approximately 1,400 Pontiac and Chevrolet vehicles equipped with either a 2.4L 4 cylinder engine or a 2.2L 4 cylinder engine, respectively. Involved ...
Emission Recall 10149 - 08/10/2010
... 5,100 Buick, Chevrolet and GMC vehicles require reprogramming of the Engine Control Module. The recall applies to certain 2006 Lucerne models equipped with a 4.6L V8 engine and 2006 TrailBlazer and Envoy models equipped with a 4.2L I-6 engine that...
Safety Recall 10153B - 08/10/2010
Heated Windshield Washer Module Short Circuit: Approximately 1.4 million vehicles are involved in this recall. Certain 2006-2009 Buick Lucerne, 2008-2009 Buick Enclave, 2006-2009 Cadillac DTS, 2007-2009 Cadillac Escalade, Escalade ESV, Escalade EXT, 2008-2009...
Safety Recall 09230 - 05/12/2010
... movement or a water leak in the headliner. Dealers are to install a new design roof panel. The recall applies to certain 2005-2007 Chevrolet Corvette models with a removable roof and 2006-2007 Corvette Z06 models. ...
Safety Recall 10091A - 05/12/2010
Voltage Regulator Internal Low Resistance Short: Certain 2010 Chevrolet Express and GMC Savana 2500/3500/4500 series vehicles equipped with a 145 amp generator may have a condition in which the generator may develop a low resistance short within the voltage ...
Safety Recall 10118 - 05/12/2010
... cause a signal interruption within the column. Approximately 40,000 vehicles are involved in the recall. ...
Safety Recall 08244A - 01/06/2010
Transfer Case: The recall has been revised due to updates to the claim information section. Dealers must now submit for the transfer case when submitting a claim. The recall applies to certain 2008 Chevrolet 1500 AWD Express and GMC 1500 AWD Savanna vehicles....
Customer Satisfaction Recall 09104 - 01/06/2010
Front Door Latch Freezing: Certain 2008-2009 Cadillac CTS and 2009 Cadillac CTS-V vehicles registered in certain cold weather states may have a condition where water may enter the front door latch housing and potentially freeze. If this condition presents ...
Noncompliance Recall 09322 - 01/06/2010
... Dealers are to install a new label. The labels will also be mailed to customers of record. The recall expires on March 31, 2010. ...
Upcoming Safety Recall 09230 - 01/06/2010
Roof Panel Separation: Approximately 22,000 Corvette vehicles are involved in an upcoming recall that requires the dealer to replace the roof panel. The adhesive between the roof panel and the frame may separate. Involved in the recall is the 2005-2007...
Upcoming Noncompliance Recall 09298 - 01/06/2010
Instrument Panel Software: Certain 2010 Chevrolet Equinox and GMC Terrain vehicles may require replacement of the center instrument panel. Approximately 59,000 vehicles are involved. Software in the panel may cause the HVAC, defrost and radio controls ...
Customer Satisfaction Recall 09241B - 11/18/2010
Transmission Clutch Housing Fracture-Expiration Date Extended: A recall that affects certain 2008-2009 Chevrolet Tahoe and GMC Yukon; and 2009 Cadillac Escalade, Chevrolet Silverado and GMC Sierra vehicles equipped with a two mode hybrid transmission...
Customer Satisfaction Recall 10193 - 08/10/2010
Headliner Odor: Certain 2011 model year Buick Regal vehicles may produce an odor from the headliner. Dealers are to inspect, and if necessary, replace the headliner.
Recall 14192A - 11/25/2014
The recall instructs dealers to reprogram the Transfer Case Control Module to address a condition in which the transfer case may switch to neutral without operator input. GM has indicated that there have been many cases where switches and modules are...
SKF Seal Safety Recall - 11/25/2014
SKF Corporation announced a recall for rear axle seals (hub seals) that applies to certain GM full-size truck and van products, 1999-2010 model years. While the recalled seals were never used by GM in production or in service, they may have been installed...
Recall 14116 & 14117 EPS - 10/31/2014
A 0.3 hour add has been included with these two recalls for those vehicles with adjustable foot pedals (RPO Code PDC). Technicians should document on the job card when there is a vehicle being repaired with adjustable foot pedals. This documentation will...
Recall 14116 Required Information - 10/31/2014
Specific information is required when submitting transactions for recall 14116. The last 9 digits of the new steering shaft torque sensor serial number must be entered in the labour dependency field of the transaction. The serial number is located on...
Part Return for Recall 14305: - 10/31/2014
There are specific part return instructions for the driver front airbag modules replaced as part of safety recall 14305. The recall involves certain 2013-2014 Chevrolet Cruze vehicles. The airbag must be returned to the supplier as instructed and not...
Recall 14294 - Ignition Key: - 10/31/2014
The declination form has been removed from the latest recall revision. The labour operation for "customer refused recall repair" has also been removed. The recall applies to certain 2010-2014 Chevrolet Camaro vehicles.
Recall 15025 Goodyear Fortuna HL Tires - 04/28/2015
A part return project has been established for the return of all tires replaced under recall 15025. The recall applies to Goodyear Fortuna HL P255/65R18 tires. The tires must be returned to the following address: Goodyear Tire and RubberNorth American...
Recall 14294 - 03/26/2015
... and prepare key assemblies for a customer and the customer subsequently refuses completion of the recall, dealers are instructed to claim parts and labor. Submit a ZREG transaction using labor operation 6410070, check the customer enthusiasm indicator,...
Recall Repairs - 01/21/2015
GM continues to work hard, and be creative, in finding owners of vehicles with the ignition switch recall. In November 2014, only about 58% of owners have had the recall performed, which leaves just over 830,000 yet to be repaired in the U.S. GM has sent...
Recall 14591 - 01/21/2015
... are to be updated to the 2014/2015 part number as part of the service procedure contained with the recall. Some technicians have found that the plugs they are installing are the same as what was in the vehicle. The correct part number for the plug is...
Important! Recall 14116 - 12/19/2014
... completed properly and/or the sensor is damaged during assembly, the sensor will not learn. The recall contains important technician tips that must be followed. A Video on Demand course, 10214.07D, presents the replacement procedure. Job cards with multiple...
Special Instructions: Recall 15240 - 02/02/2016
Recall 15240 was released last December, and involves certain Buick Enclaves, Chevrolet Traverses, GMC Acadias, and Saturn Outlooks, built prior to March 1, 2012. The recall is to correct a condition in which the gas struts that hold the lift gate up ...
Recall Completion - 01/11/2016
US auto safety officials are working with major automakers to improve recall completion rates, prevent vehicle cyber-attacks, and spot defects earlier. The National Highway Traffic Safety Administration is working with 15 automakers, including GM, Ford,...
SFE Recall Compliance Reminder - 04/08/2016
In early January 2016, SFE eligible VINS delivered and reported sold with an open Safety or Non-Compliance recall showing in IVH, are subject to a SFE debit of the Dealer's Monthly/Quarterly combined SFE earnings. When a vehicle is delivered without performing...
GM Owner Center - Recall Search - 05/24/2016
... and/or Sunday service hours provided a challenge. Where can you go to go to view a vehicle's recall information when there is no access to IVH or GWM? During that time, and any time that GWM or IVH is not in service, dealers may view a vehicle's field...
Safety Recall 15822 - 05/23/2016
This recall affects certain 2014-2015 Chevrolet Silverado and GMC Sierra 1500 Series trucks. GM has announced that there are two different repair procedures for the recall that involve different parts. The first remedy requires replacement of the driver-side...
Upcoming Safety Recall 15206 - 06/30/2015
... of the front outboard seating positions can fatigue and separate over time. Parts to perform the recall are currently not available. When parts become available, dealers will replace the front lap seat belt anchor assemblies. ...
Upcoming Safety Recall 15438 - 06/30/2015
... require replacement of the front passenger airbag inflator, as part of Takata's inflator equipment recall. GM is currently working with Takata, the airbag inflator supplier, to obtain the necessary parts as quickly as possible. Dealers will receive notification...
Recall 14110 - 07/29/2015
There is more than one repair associated with this recall, depending on whether or not the vehicle is in dealer inventory or not. If the vehicle is in inventory, the technician is to replace the PCV valve. Vehicles that are not in dealer inventory require...
Keys for Life Program - 06/02/2015
... for this program on vehicles that have already had the ignition lock cylinder and ignition key recall replacement performed. Each of the recall bulletins (13454, 14063, 14092, 14113 and 14133) state that the program allows dealers to satisfy future customer...
Ignition Recall Update - 06/06/2014
The GM Ignition Recall Safety Information website, www.gmignitionupdate.com, has been enhanced to provide customers with the ability to initiate a parts request for ignition recall parts. The customer's request is sent to the GM Customer Assistance...
Ignition Switch Recall Claim Submission: - 06/06/2014
... a helpful tool for determining the proper part and labour operation for the ignition switch recalls; 13454, 14063, 14092, 14113 and 14133. While the document provides assistance with proper claim submission structure to facilitate prompt claim payment,...
Recall Campaigns - 06/06/2014
In late May, GM announced five new recall campaigns, calling back more than 2.99 million vehicles worldwide for issues literally bumper-to-bumper. The new recalls address tail lamp issues in passenger cars, low beam headlamp failures, hydraulic brake...
The New Recall Center - 07/01/2014
GM has launched the new Recall Center on June 16, 2014. The site is designed to help the customer be kept informed about their vehicles. The new center is located at https://recalls.gm.com. The following features are available on the site:Daily updates...
EPS Assist Recall 14117 - 08/05/2014
The technician must document the last 9 digits of the NEW steering shaft torque sensor on the job card. The serial number is located on the bottom of the caution label. The 9 digits must be entered when submitting the warranty transaction.
Cadillac Recall 14352 - 08/05/2014
Cadillac Escalade owners that were impacted by recall 14352 will be receiving a letter from Cadillac providing them with a full vehicle detail for their 2015MY Escalade. The mailings began July 14, 2014. The services that are expected to be delivered...
Recall Expense - 08/05/2014
GM has gained market share and its stock price has risen 5%. At this stage it appears that the many recalls will not inhibit GM's ability to develop and sell good cars and trucks. Handled correctly, the money GM is spending with the recall and victim...
Ignition Switch Recall - 02/23/2015
... of Cobalt, HHR, Sky, Solstice, Ion, and G5 owners that have not yet completed the Ignition Switch Recall. The messages are scheduled to run through March 29, and only target those vehicle owners that have not yet had the recall performed on their vehicle....
Recall 14299A - 10/03/2014
Several model and model year vehicles are involved in the recall addressing an unintended ignition key rotation. Pre-shipment of parts supplied by GMCCA will continue until further notice to dealers with involved vehicles. Dealers may order Loctite adhesive,...
Recall 14079 - 09/09/2014
Labour code 9100724 has been added to the Product Safety Recall for Courtesy Transportation. The recall applies to certain 2013-2014 Chevrolet Cruze vehicles equipped with a 1.4L engine.
The Ignition Switch Recall - 09/09/2014
IVHService advisors should confirm the open recall in IVH, accurately documenting the open recall numbers on the job card.The warranty administrator should verify the correct recall number on the job card prior to assigning a labour operation and submitting...
Extended Retention Period for Certain Recall Parts - 09/09/2014
Until further notice, all GM dealers, including Certified Elite dealers, must retain all parts from completed recalls or other field actions. These parts should be tagged with the job card number and VIN, and securely stored in a part retention area that...
Recall Vehicle Action Report - 09/09/2014
The Recall Vehicle Action Report has been revised. The CAM-02 replaces the CAM-01. The updated form reflects only those items that GM is able to manually update. Previous items, such as vehicle sold, stolen or totaled can only be updated through...
Michelin Tire Recall - 01/28/2014
A motor vehicle safety recall is in effect for the Michelin LTX M/S LT225/75R16 LRE tire. The tires are typically found on commercial light trucks, full-sized heavy duty vans, small RV's, and some large pickup trucks. Tire owners may contact the dealership...
... are to be updated to the 2014/2015 part number as part of the service procedure contained with the recall. Some technicians have found that the plugs they are installing are the same as what was in the vehicle. The correct part number for the plug is...
Important! Recall 14116 - 12/19/2014
... completed properly and/or the sensor is damaged during assembly, the sensor will not learn. The recall contains important technician tips that must be followed. A Video on Demand course, 10214.07D, presents the replacement procedure. Job cards with multiple...
Special Instructions: Recall 15240 - 02/02/2016
Recall 15240 was released last December, and involves certain Buick Enclaves, Chevrolet Traverses, GMC Acadias, and Saturn Outlooks, built prior to March 1, 2012. The recall is to correct a condition in which the gas struts that hold the lift gate up ...
Recall Completion - 01/11/2016
US auto safety officials are working with major automakers to improve recall completion rates, prevent vehicle cyber-attacks, and spot defects earlier. The National Highway Traffic Safety Administration is working with 15 automakers, including GM, Ford,...
SFE Recall Compliance Reminder - 04/08/2016
In early January 2016, SFE eligible VINS delivered and reported sold with an open Safety or Non-Compliance recall showing in IVH, are subject to a SFE debit of the Dealer's Monthly/Quarterly combined SFE earnings. When a vehicle is delivered without performing...
GM Owner Center - Recall Search - 05/24/2016
... and/or Sunday service hours provided a challenge. Where can you go to go to view a vehicle's recall information when there is no access to IVH or GWM? During that time, and any time that GWM or IVH is not in service, dealers may view a vehicle's field...
Safety Recall 15822 - 05/23/2016
This recall affects certain 2014-2015 Chevrolet Silverado and GMC Sierra 1500 Series trucks. GM has announced that there are two different repair procedures for the recall that involve different parts. The first remedy requires replacement of the driver-side...
Upcoming Safety Recall 15206 - 06/30/2015
... of the front outboard seating positions can fatigue and separate over time. Parts to perform the recall are currently not available. When parts become available, dealers will replace the front lap seat belt anchor assemblies. ...
Upcoming Safety Recall 15438 - 06/30/2015
... require replacement of the front passenger airbag inflator, as part of Takata's inflator equipment recall. GM is currently working with Takata, the airbag inflator supplier, to obtain the necessary parts as quickly as possible. Dealers will receive notification...
Recall 14110 - 07/29/2015
There is more than one repair associated with this recall, depending on whether or not the vehicle is in dealer inventory or not. If the vehicle is in inventory, the technician is to replace the PCV valve. Vehicles that are not in dealer inventory require...
Keys for Life Program - 06/02/2015
... for this program on vehicles that have already had the ignition lock cylinder and ignition key recall replacement performed. Each of the recall bulletins (13454, 14063, 14092, 14113 and 14133) state that the program allows dealers to satisfy future customer...
Ignition Recall Update - 06/06/2014
The GM Ignition Recall Safety Information website, www.gmignitionupdate.com, has been enhanced to provide customers with the ability to initiate a parts request for ignition recall parts. The customer's request is sent to the GM Customer Assistance...
Ignition Switch Recall Claim Submission: - 06/06/2014
... a helpful tool for determining the proper part and labour operation for the ignition switch recalls; 13454, 14063, 14092, 14113 and 14133. While the document provides assistance with proper claim submission structure to facilitate prompt claim payment,...
Recall Campaigns - 06/06/2014
In late May, GM announced five new recall campaigns, calling back more than 2.99 million vehicles worldwide for issues literally bumper-to-bumper. The new recalls address tail lamp issues in passenger cars, low beam headlamp failures, hydraulic brake...
The New Recall Center - 07/01/2014
GM has launched the new Recall Center on June 16, 2014. The site is designed to help the customer be kept informed about their vehicles. The new center is located at https://recalls.gm.com. The following features are available on the site:Daily updates...
EPS Assist Recall 14117 - 08/05/2014
The technician must document the last 9 digits of the NEW steering shaft torque sensor on the job card. The serial number is located on the bottom of the caution label. The 9 digits must be entered when submitting the warranty transaction.
Cadillac Recall 14352 - 08/05/2014
Cadillac Escalade owners that were impacted by recall 14352 will be receiving a letter from Cadillac providing them with a full vehicle detail for their 2015MY Escalade. The mailings began July 14, 2014. The services that are expected to be delivered...
Recall Expense - 08/05/2014
GM has gained market share and its stock price has risen 5%. At this stage it appears that the many recalls will not inhibit GM's ability to develop and sell good cars and trucks. Handled correctly, the money GM is spending with the recall and victim...
Ignition Switch Recall - 02/23/2015
... of Cobalt, HHR, Sky, Solstice, Ion, and G5 owners that have not yet completed the Ignition Switch Recall. The messages are scheduled to run through March 29, and only target those vehicle owners that have not yet had the recall performed on their vehicle....
Recall 14299A - 10/03/2014
Several model and model year vehicles are involved in the recall addressing an unintended ignition key rotation. Pre-shipment of parts supplied by GMCCA will continue until further notice to dealers with involved vehicles. Dealers may order Loctite adhesive,...
Recall 14079 - 09/09/2014
Labour code 9100724 has been added to the Product Safety Recall for Courtesy Transportation. The recall applies to certain 2013-2014 Chevrolet Cruze vehicles equipped with a 1.4L engine.
The Ignition Switch Recall - 09/09/2014
IVHService advisors should confirm the open recall in IVH, accurately documenting the open recall numbers on the job card.The warranty administrator should verify the correct recall number on the job card prior to assigning a labour operation and submitting...
Extended Retention Period for Certain Recall Parts - 09/09/2014
Until further notice, all GM dealers, including Certified Elite dealers, must retain all parts from completed recalls or other field actions. These parts should be tagged with the job card number and VIN, and securely stored in a part retention area that...
Recall Vehicle Action Report - 09/09/2014
The Recall Vehicle Action Report has been revised. The CAM-02 replaces the CAM-01. The updated form reflects only those items that GM is able to manually update. Previous items, such as vehicle sold, stolen or totaled can only be updated through...
Michelin Tire Recall - 01/28/2014
A motor vehicle safety recall is in effect for the Michelin LTX M/S LT225/75R16 LRE tire. The tires are typically found on commercial light trucks, full-sized heavy duty vans, small RV's, and some large pickup trucks. Tire owners may contact the dealership...
Ignition Switch Recall & Courtesy Transportation - 05/09/2014
... transportation must be submitted under the appropriate labour operation noted in the specific recall.If the number of days of courtesy transportation exceeds the limit of dealer empowerment, the transaction must be routed for review.Administration tips...
Ignition Recall and GlobalConnect - 05/09/2014
GM has compiled all of the Ignition Recall related GlobalConnect Messages under a new Ignition Recall icon on the GlobalConnect homepage. Any newly released communications pertaining to the Ignition Recall will also be included in this location. ...
Upcoming Safety Recall 13454 and 14063 - 04/03/2014
Further details have been published regarding the ignition switch replacement recalls in two recently released Global Messages. Courtesy transportation is available for customers who express concern about driving their vehicle and request alternate...
Recall Review - 04/03/2014
Two law firms have been retained by GM to perform an internal review in the handling of the 1.6 million vehicle recall. The recall is linked to 13 deaths and 31 crashes in which air bags failed to inflate. The National Highway Traffic Safety Administration...
Ignition Switch Recall Revision - 05/09/2014
The recalls pertaining to the ignition switch, ignition lock cylinder, and ignition key have undergone revisions to the service procedure and/or the warranty transaction submission sections. Recalls 14113A and 14133A have been updated to include a 0.1...
Courtesy Transportation & the Ignition Switch Recall - 05/09/2014
... on the Aftersales Empowerment Portal. Utilize the labour operation from the appropriate recall bulletin, enter a brief comment, and input "00" (unknown) for the estimated days of rental. Dealers do not have to wait for DMA approval to place a customer...
Customer Satisfaction Recall 13426: Tail Lamp Gasket Seal - 05/09/2014
All vehicles that are involved in this bulletin are identified by VIN within IVH. Recall eligibility must be verified as not all similar vehicles are included in the recall. For those vehicles that are not identified in IVH and that may have a water leak...
August 2013 Recall Update - 07/30/2013
... reprogram the ECM. The special coverage covers the condition for 10 years or 120,000 miles.Safety Recall 12180D: Driver Door Switch Short Circuit: The recall bulletin has been updated to include an inspection and service procedure overview in the service...
Important! Recall 14116 - 12/19/2014
... completed properly and/or the sensor is damaged during assembly, the sensor will not learn. The recall contains important technician tips that must be followed. A Video on Demand course, 10214.07D, presents the replacement procedure. Job cards with multiple...
Safety Recall 12213 - 12/09/2013
Because of the significant number of vehicles involved in this safety recall, it has become necessary for GM to administer the mailing of customer notification letters for the recall in phases. The notification releases are being prioritized based on...
October 2013 Recall Update - 10/01/2013
... The special coverage covers the condition for a period of 10 years or 120,000 miles.Safety Recall 12180E: Driver Door Switch Short Circuit: The recall has been updated to inform technicians that a video demonstrating the vehicle repair is now available...
February 2013 Recall Update - 02/26/2013
Safety Recall 12106B - Shift Lever Indicator May Not Display Correct Gear: Approximately 426,000 vehicles are involved in this program that addresses a condition in which the shift cable conduit end locking tabs could fracture. Dealers are to install...
Recall 12180 and Calls to the TAC - 05/14/2013
In case you missed it, a message was recently posted in GlobalConnect to further clarify procedures in this recall. The subject title, "Three commonly asked questions on GM Safety Recall #12180" addresses the three most common questions asked of TAC regarding...
RECALL 18159 FLOOR PLAN REIMBURSEMENT - 05/30/2018
... miscellaneous net item amount exceeds the allowance for labor code 9103868. The recall clearly states that the reimbursement is limited to the number of days from the date of the stop delivery message (May 10, 2018) to the date the repair...
Recall Claim Part/Age Issue - 04/24/2018
Hi,In June of last year we performed Recall 17027. The recall calls for 2 keys but for some reason we only did 1. Of course now there is an issue and we discovered this error. The customer needs the other key. Is there any way...
Recall Summary Update - 12/29/2017
Quickly access labor operations and labor times with this summary of current vehicle recalls. View Page
Customer Declined Recall - 01/02/2018
I have a few customer's now that have declined to have the 17367 recall done, is there a form that the customer needs to sign and send to GM in order for the recall to show manually closed in IVH, if so where do I print them off? I looked around in service...
Customer Declined Recall - 01/02/2018
I have a few customer's now that have declined to have the 17367 recall done, is there a form that the customer needs to sign and send to GM in order for the recall to show manually closed in IVH, if so where do I print them off? I looked around in service...
Recall 15136 - Can we perform - 04/30/2018
I am trying to find out if we (in California) can perform recall#15136 - which states "Vehicles located in Canada only". I contacted DBC to ask if we could perform, they stated yes & to submit in kilometers, but when I asked about the statement of...
Liftgate strut replacement after recall was performed - 05/01/2018
I have a 2008 Buick Enclave out of warranty, recall 15240 was performed for reprogramming and reoienting the struts, now two days later vehicle is back in shop and liftgate will not stay up. Do I submit this claim as a repeat repair? I know it's not a...
NEW RECALL 18138 PARTIAL GALLON OF COOLANT - 05/01/2018
My service mgr is gathering up the trucks that have this recall, but the recall says one gallon of coolant will service 2 vehicles. it gives a part number, but the part number says it is for a gallon. Do we put the coolant in net item, or is there another...
Recall Summary Update - 06/26/2018
Quickly access labor operations and labor times with this summary of current vehicle recalls. View Page
PDI/In Stock Recall Approval - 09/13/2018
Does the Service Manager have to sign the Job Card for In-Stock Recalls? For PDI's?
warranty on a safety recall - 03/26/2019
So just wandering? Is the warranty on a safety recall 24/unlimited like all GM parts or does GM warranty it for the life of the vehicle since it's a safety issue?
GM RECALL 17119 Water Intrusion Into Battery Tub - 05/13/2019
... has exhibited water intrusion, damaging the DC/DC converter as described in the above mentioned recall. The condition is:Certain 2016-2017 model year Chevrolet Cruze vehicles may accumulate water in the rear compartment battery tub. This could...
... transportation must be submitted under the appropriate labour operation noted in the specific recall.If the number of days of courtesy transportation exceeds the limit of dealer empowerment, the transaction must be routed for review.Administration tips...
Ignition Recall and GlobalConnect - 05/09/2014
GM has compiled all of the Ignition Recall related GlobalConnect Messages under a new Ignition Recall icon on the GlobalConnect homepage. Any newly released communications pertaining to the Ignition Recall will also be included in this location. ...
Upcoming Safety Recall 13454 and 14063 - 04/03/2014
Further details have been published regarding the ignition switch replacement recalls in two recently released Global Messages. Courtesy transportation is available for customers who express concern about driving their vehicle and request alternate...
Recall Review - 04/03/2014
Two law firms have been retained by GM to perform an internal review in the handling of the 1.6 million vehicle recall. The recall is linked to 13 deaths and 31 crashes in which air bags failed to inflate. The National Highway Traffic Safety Administration...
Ignition Switch Recall Revision - 05/09/2014
The recalls pertaining to the ignition switch, ignition lock cylinder, and ignition key have undergone revisions to the service procedure and/or the warranty transaction submission sections. Recalls 14113A and 14133A have been updated to include a 0.1...
Courtesy Transportation & the Ignition Switch Recall - 05/09/2014
... on the Aftersales Empowerment Portal. Utilize the labour operation from the appropriate recall bulletin, enter a brief comment, and input "00" (unknown) for the estimated days of rental. Dealers do not have to wait for DMA approval to place a customer...
Customer Satisfaction Recall 13426: Tail Lamp Gasket Seal - 05/09/2014
All vehicles that are involved in this bulletin are identified by VIN within IVH. Recall eligibility must be verified as not all similar vehicles are included in the recall. For those vehicles that are not identified in IVH and that may have a water leak...
August 2013 Recall Update - 07/30/2013
... reprogram the ECM. The special coverage covers the condition for 10 years or 120,000 miles.Safety Recall 12180D: Driver Door Switch Short Circuit: The recall bulletin has been updated to include an inspection and service procedure overview in the service...
Important! Recall 14116 - 12/19/2014
... completed properly and/or the sensor is damaged during assembly, the sensor will not learn. The recall contains important technician tips that must be followed. A Video on Demand course, 10214.07D, presents the replacement procedure. Job cards with multiple...
Safety Recall 12213 - 12/09/2013
Because of the significant number of vehicles involved in this safety recall, it has become necessary for GM to administer the mailing of customer notification letters for the recall in phases. The notification releases are being prioritized based on...
October 2013 Recall Update - 10/01/2013
... The special coverage covers the condition for a period of 10 years or 120,000 miles.Safety Recall 12180E: Driver Door Switch Short Circuit: The recall has been updated to inform technicians that a video demonstrating the vehicle repair is now available...
February 2013 Recall Update - 02/26/2013
Safety Recall 12106B - Shift Lever Indicator May Not Display Correct Gear: Approximately 426,000 vehicles are involved in this program that addresses a condition in which the shift cable conduit end locking tabs could fracture. Dealers are to install...
Recall 12180 and Calls to the TAC - 05/14/2013
In case you missed it, a message was recently posted in GlobalConnect to further clarify procedures in this recall. The subject title, "Three commonly asked questions on GM Safety Recall #12180" addresses the three most common questions asked of TAC regarding...
RECALL 18159 FLOOR PLAN REIMBURSEMENT - 05/30/2018
... miscellaneous net item amount exceeds the allowance for labor code 9103868. The recall clearly states that the reimbursement is limited to the number of days from the date of the stop delivery message (May 10, 2018) to the date the repair...
Recall Claim Part/Age Issue - 04/24/2018
Hi,In June of last year we performed Recall 17027. The recall calls for 2 keys but for some reason we only did 1. Of course now there is an issue and we discovered this error. The customer needs the other key. Is there any way...
Recall Summary Update - 12/29/2017
Quickly access labor operations and labor times with this summary of current vehicle recalls. View Page
Customer Declined Recall - 01/02/2018
I have a few customer's now that have declined to have the 17367 recall done, is there a form that the customer needs to sign and send to GM in order for the recall to show manually closed in IVH, if so where do I print them off? I looked around in service...
Customer Declined Recall - 01/02/2018
I have a few customer's now that have declined to have the 17367 recall done, is there a form that the customer needs to sign and send to GM in order for the recall to show manually closed in IVH, if so where do I print them off? I looked around in service...
Recall 15136 - Can we perform - 04/30/2018
I am trying to find out if we (in California) can perform recall#15136 - which states "Vehicles located in Canada only". I contacted DBC to ask if we could perform, they stated yes & to submit in kilometers, but when I asked about the statement of...
Liftgate strut replacement after recall was performed - 05/01/2018
I have a 2008 Buick Enclave out of warranty, recall 15240 was performed for reprogramming and reoienting the struts, now two days later vehicle is back in shop and liftgate will not stay up. Do I submit this claim as a repeat repair? I know it's not a...
NEW RECALL 18138 PARTIAL GALLON OF COOLANT - 05/01/2018
My service mgr is gathering up the trucks that have this recall, but the recall says one gallon of coolant will service 2 vehicles. it gives a part number, but the part number says it is for a gallon. Do we put the coolant in net item, or is there another...
Recall Summary Update - 06/26/2018
Quickly access labor operations and labor times with this summary of current vehicle recalls. View Page
PDI/In Stock Recall Approval - 09/13/2018
Does the Service Manager have to sign the Job Card for In-Stock Recalls? For PDI's?
warranty on a safety recall - 03/26/2019
So just wandering? Is the warranty on a safety recall 24/unlimited like all GM parts or does GM warranty it for the life of the vehicle since it's a safety issue?
GM RECALL 17119 Water Intrusion Into Battery Tub - 05/13/2019
... has exhibited water intrusion, damaging the DC/DC converter as described in the above mentioned recall. The condition is:Certain 2016-2017 model year Chevrolet Cruze vehicles may accumulate water in the rear compartment battery tub. This could...
Recall 14350 and key replacement - 09/22/2016
... are bringing in their after market keys with or without the original GM keys to have recall 14350 performed. My service manager is having us cut new keys to replace the after market ones and adding them to the transaction with P auth. ...
RECALL 14491 AIRBAG PROPER RETURN ?? - 07/12/2016
Hi everyone, So we foloowed the directions to a tee on how to properly return the airbag for recall 14491, sent it out FEDEX in original box and put all the proper documentation on the box and it has been returned by FEDEX stating The indentification...
Recall 15577 - label - customer installed? - 02/08/2016
Just wanted to know how you guys will be handling this recall. They will send the label directly to the customer, and if the client doesn't feel comfortable installing it on their own then they can bring it to the dealer. So if the client shows an...
Recall 14116 Steering Torque Sensor - 10/07/2015
My service manager said that he had thought there was a bulletin explaining how to test these sensors before you complete the install. Is there something out there to explain how to test these sensors? Thanks, Carol
Re: Recall 14116 Steering Torque Sensor - 10/09/2015
CHECK OUT VOD 13041.40V THAT WILL EXPLAIN STEP BY STEP CORRECT PROCEDURES.
Recall 14574 & 15757 - 03/02/2016
... I called DBC and they were no help. The customers want to know why they are being removed and the recalls do not state why. They also want the covers back which I have explained to our service manager that we should not do. GM is having us remove them...
Recall submissions for Friday, May 6 2016 - 05/06/2016
Anybody else having problems submitting recalls today ? all of mine are coming back in pending status, saying that VIN is not eligible for recall (whatever it is)
Re: Recall submissions for Friday, May 6 2016 - 05/06/2016
GM posted today that all recalls were going to be going into pending status. They are having issues again. The problem should be fixed and they should go through on Monday. You don't have to do anything, just check the status Monday and they shoul...
VEHICLE EMISSION RECALL - PROOF OF CORRECTION - 02/27/2017
I am tryng to find out "WHO" within the dealership has the capability to order these orange proof of correction cards
RECALL 16055 AND 24510 - 04/24/2017
I have an open job card, with recall 16055 and 24510 on it. Both reprogram the hybrid powertrain controle module 2. The tech stated he reprogrammed it in both lines, but when I ask him he said he only did it once. Do I claim for both? And if not,...
SFE Q3 2016 RECALL AUDIT - 05/22/2017
... as our warranty admin. Anyways, I just received a GM invoice with this description, "SFE Q3 2016 RECALL AUDIT", it is a debit on our open account for $337.83. We were given our audit results awhile back and it was suppose to be debited today May 22,...
Recall 17419 and 17337 programming and claim submission problems - 11/07/2017
We have a huge problem with recalls 17419 and 17337. Both recall documents have IMPORTANT sections that state: It is important that the 2018 Chevrolet Silverado HD and GMC Sierra HD vehicles have both the engine control module (ECM) programmed, per this...
Recall N202319030 - 01/29/2021
Has anyone had to submit the tire pre auth on this recall. I have one that I am trying to do but it is telling me the labor op is not correct and it's also asking for damage location. There is nothing in the recall that is telling me the location. Not...
What Would You Do - 03/21 - 02/25/2021
A vehicle came into the service department in August to have an open recall performed. The recall addressed rear window defroster thermal events on vehicles equipped with a power sliding rear window. Certain vehicles may have areas of high electrical...
Reject code 919 on current recall N202324251 - 07/19/2021
Anyone else getting reject code 919 when applying fpr WCAP/ used for Recall N202324251? Reject code is for vehicle evaluation not meeting the requirements. With this code, you are unable to "H" route the claim.
Recall 14116 Steering Angle Sensor - 01/13/2022
I've got a claim here with recall 14116 to replace the steering angle sensor. The tech did not document the serial # of the new sensor. Is there any other way besides having the customer come back in and have it all taken apart again to get the...
Bolt Recall-Battery replaced unable to program - 03/31/2022
HiI have a Bolt where we replaced the battery as per the recall. The modules are not taking the programming. Finally on the second visit our Bolt tech was able to get it programmed. Apparently GM is aware of these issues. My question is what is the best...
#N212343881-04: Safety Recall - High Voltage Battery May Melt or Burn - 05/27/2022
Hi y'all!! I have my very first EV Bolt recall. I saw another post that stated we are not to list the battery on the claim? Is this correct? So I claim the hose and coolant plus the parts allowance $1120 (520+600) and admin allowance for return...
Recall N222372380 Third-Row Seatbelt Buckle Retention - 09/08/2022
So I am not sure this has been said or not, but, this recall has a sort of remedy..All the IVH's say no remedy available, but when you actually look at the recall you can do this to either close it or make it stay open until there is a remedy9106434Inspect...
2022 BOLT RECALL N212345941 - 10/10/2022
I am looking for the WCAP lop for recall N212345941 on 2022 Bolt?
RECALL N212328800-03 - 09/08/2022
It was brought to my attention today that there is a labor op for disposal on this recall. It pays .3 up to $33.00 in the US. I have only submitted for the $20.00 admin. fee. Has anyone seen or used this operation? 9106180Airbag...
Recall N182179090 Warranty Claim Code Issue - 02/01/2019
Hey,We had a vehicle in for Recall N182179090. The system did not give a Warranty Claim Code. Tech tried to retrieve code. No code found. Tech attempted to program again. Would not program. Had lastest program. ...
Recall Summary Update - 10/23/2019
Quickly access labor operations and labor times with this summary of current vehicle recalls. View Page
HOW DO I GET A RECALL RE OPENED AFTER ITS BEEN CLOSED - 11/15/2019
WE HAD THE WRONG VIN AND CLOSED THE RECALLS ON IT, NEED TO KNOW HOW TO GET RECALLS REOPENED????
RECALL PAIR - JOKE PROCESS - 12/04/2019
... the N192268490 second you don't get a programming code.SI is a joke and SPS does not do what the recall says in any way if the calibrations are current.This means you don't get a WCC and there is no way to submit the 2nd claim.This issue really has me...
... are bringing in their after market keys with or without the original GM keys to have recall 14350 performed. My service manager is having us cut new keys to replace the after market ones and adding them to the transaction with P auth. ...
RECALL 14491 AIRBAG PROPER RETURN ?? - 07/12/2016
Hi everyone, So we foloowed the directions to a tee on how to properly return the airbag for recall 14491, sent it out FEDEX in original box and put all the proper documentation on the box and it has been returned by FEDEX stating The indentification...
Recall 15577 - label - customer installed? - 02/08/2016
Just wanted to know how you guys will be handling this recall. They will send the label directly to the customer, and if the client doesn't feel comfortable installing it on their own then they can bring it to the dealer. So if the client shows an...
Recall 14116 Steering Torque Sensor - 10/07/2015
My service manager said that he had thought there was a bulletin explaining how to test these sensors before you complete the install. Is there something out there to explain how to test these sensors? Thanks, Carol
Re: Recall 14116 Steering Torque Sensor - 10/09/2015
CHECK OUT VOD 13041.40V THAT WILL EXPLAIN STEP BY STEP CORRECT PROCEDURES.
Recall 14574 & 15757 - 03/02/2016
... I called DBC and they were no help. The customers want to know why they are being removed and the recalls do not state why. They also want the covers back which I have explained to our service manager that we should not do. GM is having us remove them...
Recall submissions for Friday, May 6 2016 - 05/06/2016
Anybody else having problems submitting recalls today ? all of mine are coming back in pending status, saying that VIN is not eligible for recall (whatever it is)
Re: Recall submissions for Friday, May 6 2016 - 05/06/2016
GM posted today that all recalls were going to be going into pending status. They are having issues again. The problem should be fixed and they should go through on Monday. You don't have to do anything, just check the status Monday and they shoul...
VEHICLE EMISSION RECALL - PROOF OF CORRECTION - 02/27/2017
I am tryng to find out "WHO" within the dealership has the capability to order these orange proof of correction cards
RECALL 16055 AND 24510 - 04/24/2017
I have an open job card, with recall 16055 and 24510 on it. Both reprogram the hybrid powertrain controle module 2. The tech stated he reprogrammed it in both lines, but when I ask him he said he only did it once. Do I claim for both? And if not,...
SFE Q3 2016 RECALL AUDIT - 05/22/2017
... as our warranty admin. Anyways, I just received a GM invoice with this description, "SFE Q3 2016 RECALL AUDIT", it is a debit on our open account for $337.83. We were given our audit results awhile back and it was suppose to be debited today May 22,...
Recall 17419 and 17337 programming and claim submission problems - 11/07/2017
We have a huge problem with recalls 17419 and 17337. Both recall documents have IMPORTANT sections that state: It is important that the 2018 Chevrolet Silverado HD and GMC Sierra HD vehicles have both the engine control module (ECM) programmed, per this...
Recall N202319030 - 01/29/2021
Has anyone had to submit the tire pre auth on this recall. I have one that I am trying to do but it is telling me the labor op is not correct and it's also asking for damage location. There is nothing in the recall that is telling me the location. Not...
What Would You Do - 03/21 - 02/25/2021
A vehicle came into the service department in August to have an open recall performed. The recall addressed rear window defroster thermal events on vehicles equipped with a power sliding rear window. Certain vehicles may have areas of high electrical...
Reject code 919 on current recall N202324251 - 07/19/2021
Anyone else getting reject code 919 when applying fpr WCAP/ used for Recall N202324251? Reject code is for vehicle evaluation not meeting the requirements. With this code, you are unable to "H" route the claim.
Recall 14116 Steering Angle Sensor - 01/13/2022
I've got a claim here with recall 14116 to replace the steering angle sensor. The tech did not document the serial # of the new sensor. Is there any other way besides having the customer come back in and have it all taken apart again to get the...
Bolt Recall-Battery replaced unable to program - 03/31/2022
HiI have a Bolt where we replaced the battery as per the recall. The modules are not taking the programming. Finally on the second visit our Bolt tech was able to get it programmed. Apparently GM is aware of these issues. My question is what is the best...
#N212343881-04: Safety Recall - High Voltage Battery May Melt or Burn - 05/27/2022
Hi y'all!! I have my very first EV Bolt recall. I saw another post that stated we are not to list the battery on the claim? Is this correct? So I claim the hose and coolant plus the parts allowance $1120 (520+600) and admin allowance for return...
Recall N222372380 Third-Row Seatbelt Buckle Retention - 09/08/2022
So I am not sure this has been said or not, but, this recall has a sort of remedy..All the IVH's say no remedy available, but when you actually look at the recall you can do this to either close it or make it stay open until there is a remedy9106434Inspect...
2022 BOLT RECALL N212345941 - 10/10/2022
I am looking for the WCAP lop for recall N212345941 on 2022 Bolt?
RECALL N212328800-03 - 09/08/2022
It was brought to my attention today that there is a labor op for disposal on this recall. It pays .3 up to $33.00 in the US. I have only submitted for the $20.00 admin. fee. Has anyone seen or used this operation? 9106180Airbag...
Recall N182179090 Warranty Claim Code Issue - 02/01/2019
Hey,We had a vehicle in for Recall N182179090. The system did not give a Warranty Claim Code. Tech tried to retrieve code. No code found. Tech attempted to program again. Would not program. Had lastest program. ...
Recall Summary Update - 10/23/2019
Quickly access labor operations and labor times with this summary of current vehicle recalls. View Page
HOW DO I GET A RECALL RE OPENED AFTER ITS BEEN CLOSED - 11/15/2019
WE HAD THE WRONG VIN AND CLOSED THE RECALLS ON IT, NEED TO KNOW HOW TO GET RECALLS REOPENED????
RECALL PAIR - JOKE PROCESS - 12/04/2019
... the N192268490 second you don't get a programming code.SI is a joke and SPS does not do what the recall says in any way if the calibrations are current.This means you don't get a WCC and there is no way to submit the 2nd claim.This issue really has me...
Heater Block Cord Recall - 01/29/2020
Hi allI was just wondering how everyone in the warm states is handling the recall N182206310 & N182206311. I know when it first came out we were to cut the cord or disconnect it. Now that the part is available (to the cold weather states only) it...
Dealertrac and Recall # N192273631 Diesel Particulate Filter Regen Frequency - 04/27/2020
So before all the world went into craycray with the pandemic. This recall does not allow me thru Dealertrac to put the dependancy code in. I either have to submit and let it reject OR just do it thru Global. Which is easy enough considering...
Repeat Repair on Recall - 06/24/2020
Rear window defroster thermal events recall was performed on a 15 Sierra. Tech noted rear window passed inspection, so only the covers were replaced. 1 week later vehicle comes back with part of the window defrost not working, so this time they replaced...
RECALL N192264210 REJECT - 07/15/2020
Anybody else run into this yet?Recall N182206311 was completed to disable the block heater.Vehicle comes back with open recall N192264210 - when trying to submit it rejects with Error 173 : Field action has already been performed...
Floorplan Reimbursement on Recall A202304840 - 08/24/2020
We only had 1 on hold, but it will not allow me to submit the floorplan reimbursement (68 days @ 3.17/day), but its rejecting as excessive. Any insight?
Ignition Recall Towing - 07/15/2014
0600162, Is this the Labor Op code I use for a vehicle that was towed into the dealership for the ignition recall?
Re: Ignition Recall Towing - 07/16/2014
THE LAST INFORMATION I READ, UNDER THE IGNITION RECALLS 13454 AND 14063, GM ROADSIDE WILL COVER TOWING IF THE CUSTOMER CAN'T OR DOESN'T FEEL SAFE DRIVING THEIR VEHICLE TO THE DEALERSHIP. YOU MUST CALL A SPECIAL NUMBER SPECIFICALLY FOR THIS: 1-855-381-5826...
Re: RECALL 14115 - 07/22/2014
labor op is 9100452 for replacement. the bulletin has been released
Re: RECALL 14115 - 07/22/2014
YOUR RIGHT. IT WAS JUST RELEASED ON 7/21
Retention of Parts Replaced in Connection with Recall and Field Action Repairs - 08/05/2014
... (including Certified Elite dealers) retain all parts replaced in vehicles as a result of any recall or field action repair as referenced on the document attached to the message titled 'Attachment A'. Using standard warranty and recall-related storage...
Ignition Switch Recall Parts Return - 05/28/2014
... the return of all ignition switches and associated parts involved in the ignition switch recalls. Follow the WPC return process for return of these system-identified parts along with proper packaging, attaching the applicable parts return label, and...
Re: Ignition Switch Recall Parts Return - 06/05/2014
How can I find the amount of postage for shipping the returned parts? Is this charged to our open account? I am claiming the .3 for handling but not sure how to calculate postage/shipping for each individual parts return...thoughts please
Re: Ignition Switch Recall Parts Return - 06/06/2014
From Global Message G_0000192928: Reimbursement for the labor and shipping expenses involved in the return of the requested components should be processed in the following manner: Submit an add credit to the appropriate part replacement labour operation ...
RECALL 14115 - 06/06/2014
HAS ANYONE PROCESSED A TRANSACTION FOR THIS RECALL YET? GWM SAYS RECALL IS OPEN FOR THIS VEHICLE, WE RECIEVED A PART AND PERFORMED THE RECALL... I CAN'T FIND A LABOR OP OR ANY INFORMATION. ANYONE ELSE HAVING THIS PROBLEM?
Re: RECALL 14115 - 06/06/2014
That recall 14115 no bulletin out for that yet.
Re: Ignition Switch Recall Parts Return - 06/06/2014
I just want to add that during a conference call with warranty support center yesterday some warranty adm's submitting and add credit for handling and freight for these claims were having them rejected for repeat/related repair..we were advised to call ...
Recall 14113, but no cylinder in kit? - 06/13/2014
We got parts in for an HHR that had 14092 & 14113 on it. The technician told me later that the kit did not come with new tumblers or lock cylinder, but did have the new keys in it. We checked with another dealer, and indeed, they had seen this too. ...
Re: Recall 14113, but no cylinder in kit? - 06/13/2014
False alarm... The Advisor had put it in our DMS as 14113, but after re-checking the VISS, it is actually a 14133, which does not require a cylinder.
Ignition Recall Key Codes - 06/24/2014
We have had a couple of units that our parts manager said we could not get the key codes for. Is there somewhere you can look up the key codes? The first one our gm warranty rep. allowed the OLH, but this last one she rejected. It takes a lot of time ...
RENTALS ON RECALL 14113 - 04/30/2014
If I have submitted the rental first and it went into pending, do I have to wait to submit the recall after it pays the rental or can I go ahead and submit the recall now.
Re: RENTALS ON RECALL 14113 - 05/01/2014
I have submitted claims while the rental is in pending status and it pays right away and my rentals pay several days later no problem.
Re: RENTALS ON RECALL 14113 - 05/01/2014
NONE of my pending rentals have been paid yet... but none have been rejected, either. Is anyone writing separate tickets for rentals over 30 days? I've just been submitting them under one claim... sometimes as many as 45 days in one go. I probably just ...
Re: RENTALS ON RECALL 14113 - 05/02/2014
you have to attach the DMA authorzation and rental agreement to the Job card and they should pay with no problem
Re: RENTALS ON RECALL 14113 - 05/02/2014
Re: RENTALS ON RECALL 14113 - 05/02/2014
Greaaaat... I haven't been attaching anything. I hope they reject soon so I can get the attachments on there and resubmit.
Hi allI was just wondering how everyone in the warm states is handling the recall N182206310 & N182206311. I know when it first came out we were to cut the cord or disconnect it. Now that the part is available (to the cold weather states only) it...
Dealertrac and Recall # N192273631 Diesel Particulate Filter Regen Frequency - 04/27/2020
So before all the world went into craycray with the pandemic. This recall does not allow me thru Dealertrac to put the dependancy code in. I either have to submit and let it reject OR just do it thru Global. Which is easy enough considering...
Repeat Repair on Recall - 06/24/2020
Rear window defroster thermal events recall was performed on a 15 Sierra. Tech noted rear window passed inspection, so only the covers were replaced. 1 week later vehicle comes back with part of the window defrost not working, so this time they replaced...
RECALL N192264210 REJECT - 07/15/2020
Anybody else run into this yet?Recall N182206311 was completed to disable the block heater.Vehicle comes back with open recall N192264210 - when trying to submit it rejects with Error 173 : Field action has already been performed...
Floorplan Reimbursement on Recall A202304840 - 08/24/2020
We only had 1 on hold, but it will not allow me to submit the floorplan reimbursement (68 days @ 3.17/day), but its rejecting as excessive. Any insight?
Ignition Recall Towing - 07/15/2014
0600162, Is this the Labor Op code I use for a vehicle that was towed into the dealership for the ignition recall?
Re: Ignition Recall Towing - 07/16/2014
THE LAST INFORMATION I READ, UNDER THE IGNITION RECALLS 13454 AND 14063, GM ROADSIDE WILL COVER TOWING IF THE CUSTOMER CAN'T OR DOESN'T FEEL SAFE DRIVING THEIR VEHICLE TO THE DEALERSHIP. YOU MUST CALL A SPECIAL NUMBER SPECIFICALLY FOR THIS: 1-855-381-5826...
Re: RECALL 14115 - 07/22/2014
labor op is 9100452 for replacement. the bulletin has been released
Re: RECALL 14115 - 07/22/2014
YOUR RIGHT. IT WAS JUST RELEASED ON 7/21
Retention of Parts Replaced in Connection with Recall and Field Action Repairs - 08/05/2014
... (including Certified Elite dealers) retain all parts replaced in vehicles as a result of any recall or field action repair as referenced on the document attached to the message titled 'Attachment A'. Using standard warranty and recall-related storage...
Ignition Switch Recall Parts Return - 05/28/2014
... the return of all ignition switches and associated parts involved in the ignition switch recalls. Follow the WPC return process for return of these system-identified parts along with proper packaging, attaching the applicable parts return label, and...
Re: Ignition Switch Recall Parts Return - 06/05/2014
How can I find the amount of postage for shipping the returned parts? Is this charged to our open account? I am claiming the .3 for handling but not sure how to calculate postage/shipping for each individual parts return...thoughts please
Re: Ignition Switch Recall Parts Return - 06/06/2014
From Global Message G_0000192928: Reimbursement for the labor and shipping expenses involved in the return of the requested components should be processed in the following manner: Submit an add credit to the appropriate part replacement labour operation ...
RECALL 14115 - 06/06/2014
HAS ANYONE PROCESSED A TRANSACTION FOR THIS RECALL YET? GWM SAYS RECALL IS OPEN FOR THIS VEHICLE, WE RECIEVED A PART AND PERFORMED THE RECALL... I CAN'T FIND A LABOR OP OR ANY INFORMATION. ANYONE ELSE HAVING THIS PROBLEM?
Re: RECALL 14115 - 06/06/2014
That recall 14115 no bulletin out for that yet.
Re: Ignition Switch Recall Parts Return - 06/06/2014
I just want to add that during a conference call with warranty support center yesterday some warranty adm's submitting and add credit for handling and freight for these claims were having them rejected for repeat/related repair..we were advised to call ...
Recall 14113, but no cylinder in kit? - 06/13/2014
We got parts in for an HHR that had 14092 & 14113 on it. The technician told me later that the kit did not come with new tumblers or lock cylinder, but did have the new keys in it. We checked with another dealer, and indeed, they had seen this too. ...
Re: Recall 14113, but no cylinder in kit? - 06/13/2014
False alarm... The Advisor had put it in our DMS as 14113, but after re-checking the VISS, it is actually a 14133, which does not require a cylinder.
Ignition Recall Key Codes - 06/24/2014
We have had a couple of units that our parts manager said we could not get the key codes for. Is there somewhere you can look up the key codes? The first one our gm warranty rep. allowed the OLH, but this last one she rejected. It takes a lot of time ...
RENTALS ON RECALL 14113 - 04/30/2014
If I have submitted the rental first and it went into pending, do I have to wait to submit the recall after it pays the rental or can I go ahead and submit the recall now.
Re: RENTALS ON RECALL 14113 - 05/01/2014
I have submitted claims while the rental is in pending status and it pays right away and my rentals pay several days later no problem.
Re: RENTALS ON RECALL 14113 - 05/01/2014
NONE of my pending rentals have been paid yet... but none have been rejected, either. Is anyone writing separate tickets for rentals over 30 days? I've just been submitting them under one claim... sometimes as many as 45 days in one go. I probably just ...
Re: RENTALS ON RECALL 14113 - 05/02/2014
you have to attach the DMA authorzation and rental agreement to the Job card and they should pay with no problem
Re: RENTALS ON RECALL 14113 - 05/02/2014
Re: RENTALS ON RECALL 14113 - 05/02/2014
Greaaaat... I haven't been attaching anything. I hope they reject soon so I can get the attachments on there and resubmit.
Re: RENTALS ON RECALL 14113 - 05/02/2014
IBUTORAC, go to GWM, Click the tab ANALYZE WARRANTY, type in Jobcard number, look for the transaction pending and click the transaction number, scroll down the transaction toward the bottom right there will be (in blue) "attachments" Yes or NO, if you ...
Recall 13454 & 14113 - 04/23/2014
Has anyone submit for the recalls ? I had 2 I submitted and rejected one for the rental was over limit which we have DMA approval attached. The key and the cylinder kit rejected for Total parts amount exceeds the allowance for labor op. Any suggestions...
Re: Recall 13454 & 14113 - 04/23/2014
... dealer was billed for the kit, they are to place the kit part number against the ignition switch recall labor operation. They are to bill labor only for the 14133 and 14113 labor operations. ...
Re: Recall 13454 & 14113 - 04/24/2014
do we have to put the rental on the ignition switch recall or do it separate line or submit it separate ? Thank you so much for your help I appreciate it , I hope it goes well
Re: RENTALS ON RECALL 14113 - 05/02/2014
[quote] lbutorac: NONE of my pending rentals have been paid yet... but none have been rejected, either. Is anyone writing separate tickets for rentals over 30 days? I've just been submitting them under one claim... sometimes as many as 45 days in one ...
Update recall summary - 09/25/2014
Will they be doing any updating on the recall summary ?
RECALL 14309 - 11/01/2014
RECALL 14309 ANY LOP OR TIME YET?
Re: RECALL 14309 - 11/03/2014
No bulletin release yet. The most recent communication from GM regarding this recall is from late August, Global Message G_0000198807 (archived). Parts are not currently available. The recall bulletin will be released when parts become available.
Re: Recall repairs - 11/03/2014
my tech just did one of those this morning,how did you handle it ?? Did you use one job card for both repairs ??
Recall repairs - 10/29/2014
does any one know if you perform a recall and the part fails and the tech does it again , how would he get flag for doing it twice?
Re: Recall repairs - 10/30/2014
never mind i got my answer somewhere else
Re: Recall repairs - 12/18/2014
I was told by DBC to flag the second repair time in OLH and put both parts on the same Jobline, explaining in the Authorization section there was a parts failure (Auth codes for OLH and Excess Part). This has worked for me on several occasions :) Hope ...
Re: Recall repairs - 12/18/2014
[quote] howens870: I was told by DBC to flag the second repair time in OLH and put both parts on the same Jobline, explaining in the Authorization section there was a parts failure (Auth codes for OLH and Excess Part). This has worked for me on several ...
recall 14772 - 03/16/2015
TORK SENSOR REPLACEMENT AFTER RECALL WAS DONE AND THE SENSOR IS DEFECTIVE HOW TO GET SECOND SENSOR PAID FOR HAS ANY ONE Had TOO GET ONE PAID FOR AFTER RECALL I KNOW GM SAYS THAT THEY ARE NOT DEFECTIVE AT ALL
Re: recall 14772 - 03/17/2015
You would look up the op code for the torque sensor in the ltg for that vehicle. It would be a parts warranty.
Re: recall 14772 - 03/17/2015
I have had our best tech install three and two wouldn't calibrate, so i asked the warranty guys about this on a conference call they told me there wasn't a problem with the sensors that the techs were not installing them correctly...so i had 3 at on a ...
Re: recall 14772 - 03/17/2015
There was a message sent out that required techs. to watch a special video on replacing the sensors. It stated that if the the alignment pins were damaged during installation the sensors would not learn.
Re: recall 14772 - 03/17/2015
that's good to know will have to find out if we received one !!
RECALL 14116 POWER STEERING TORQUE SENSOR - 04/16/2015
i just want to see if anyone else is having problems with these power steering torque sensors..seems my techs are having problems getting the sensors to calibrate leading them to replace it again , my tech this morning in on his 3rd one for the same vehicle.. ...
Re: RECALL 14116 POWER STEERING TORQUE SENSOR - 04/16/2015
When the recall was first released we were having the same problem. GM then released a video for the techs to watch in their training through video on demand i think(i haven't watched it),but it was concerning the correct postion of the alignment tool...
Re: RECALL 14116 POWER STEERING TORQUE SENSOR - 04/16/2015
thanks for the info, after a little talk with my techs i think we may have this handled !!
Re: RECALL 14116 POWER STEERING TORQUE SENSOR - 04/21/2015
... they are no longer paying any OLH associated with replacing more than one sensor for this recall, regardless of whether the tech doing the repairs has viewed the training video or not. We have a vehicle right now where that is the case: tech who has...
Re: RECALL 14116 POWER STEERING TORQUE SENSOR - 04/21/2015
Since the video has been released, our techs have not been having issues with the sensors, however a couple of weeks ago even after installing the sensor correctly it would not calibrate. I ran it as a parts warranty with the tech giving a good explanation ...
Re: RECALL 14116 POWER STEERING TORQUE SENSOR - 04/21/2015
Thanks RChaney, I will see if we can proceed using it as a parts warranty!
Re: RECALL 14116 POWER STEERING TORQUE SENSOR - 04/21/2015
One of my techs last week had to replace three sensors for the same vehicle before one would calibrate correctly and he watched the video too..Seems this is a problem for everyone !
IBUTORAC, go to GWM, Click the tab ANALYZE WARRANTY, type in Jobcard number, look for the transaction pending and click the transaction number, scroll down the transaction toward the bottom right there will be (in blue) "attachments" Yes or NO, if you ...
Recall 13454 & 14113 - 04/23/2014
Has anyone submit for the recalls ? I had 2 I submitted and rejected one for the rental was over limit which we have DMA approval attached. The key and the cylinder kit rejected for Total parts amount exceeds the allowance for labor op. Any suggestions...
Re: Recall 13454 & 14113 - 04/23/2014
... dealer was billed for the kit, they are to place the kit part number against the ignition switch recall labor operation. They are to bill labor only for the 14133 and 14113 labor operations. ...
Re: Recall 13454 & 14113 - 04/24/2014
do we have to put the rental on the ignition switch recall or do it separate line or submit it separate ? Thank you so much for your help I appreciate it , I hope it goes well
Re: RENTALS ON RECALL 14113 - 05/02/2014
[quote] lbutorac: NONE of my pending rentals have been paid yet... but none have been rejected, either. Is anyone writing separate tickets for rentals over 30 days? I've just been submitting them under one claim... sometimes as many as 45 days in one ...
Update recall summary - 09/25/2014
Will they be doing any updating on the recall summary ?
RECALL 14309 - 11/01/2014
RECALL 14309 ANY LOP OR TIME YET?
Re: RECALL 14309 - 11/03/2014
No bulletin release yet. The most recent communication from GM regarding this recall is from late August, Global Message G_0000198807 (archived). Parts are not currently available. The recall bulletin will be released when parts become available.
Re: Recall repairs - 11/03/2014
my tech just did one of those this morning,how did you handle it ?? Did you use one job card for both repairs ??
Recall repairs - 10/29/2014
does any one know if you perform a recall and the part fails and the tech does it again , how would he get flag for doing it twice?
Re: Recall repairs - 10/30/2014
never mind i got my answer somewhere else
Re: Recall repairs - 12/18/2014
I was told by DBC to flag the second repair time in OLH and put both parts on the same Jobline, explaining in the Authorization section there was a parts failure (Auth codes for OLH and Excess Part). This has worked for me on several occasions :) Hope ...
Re: Recall repairs - 12/18/2014
[quote] howens870: I was told by DBC to flag the second repair time in OLH and put both parts on the same Jobline, explaining in the Authorization section there was a parts failure (Auth codes for OLH and Excess Part). This has worked for me on several ...
recall 14772 - 03/16/2015
TORK SENSOR REPLACEMENT AFTER RECALL WAS DONE AND THE SENSOR IS DEFECTIVE HOW TO GET SECOND SENSOR PAID FOR HAS ANY ONE Had TOO GET ONE PAID FOR AFTER RECALL I KNOW GM SAYS THAT THEY ARE NOT DEFECTIVE AT ALL
Re: recall 14772 - 03/17/2015
You would look up the op code for the torque sensor in the ltg for that vehicle. It would be a parts warranty.
Re: recall 14772 - 03/17/2015
I have had our best tech install three and two wouldn't calibrate, so i asked the warranty guys about this on a conference call they told me there wasn't a problem with the sensors that the techs were not installing them correctly...so i had 3 at on a ...
Re: recall 14772 - 03/17/2015
There was a message sent out that required techs. to watch a special video on replacing the sensors. It stated that if the the alignment pins were damaged during installation the sensors would not learn.
Re: recall 14772 - 03/17/2015
that's good to know will have to find out if we received one !!
RECALL 14116 POWER STEERING TORQUE SENSOR - 04/16/2015
i just want to see if anyone else is having problems with these power steering torque sensors..seems my techs are having problems getting the sensors to calibrate leading them to replace it again , my tech this morning in on his 3rd one for the same vehicle.. ...
Re: RECALL 14116 POWER STEERING TORQUE SENSOR - 04/16/2015
When the recall was first released we were having the same problem. GM then released a video for the techs to watch in their training through video on demand i think(i haven't watched it),but it was concerning the correct postion of the alignment tool...
Re: RECALL 14116 POWER STEERING TORQUE SENSOR - 04/16/2015
thanks for the info, after a little talk with my techs i think we may have this handled !!
Re: RECALL 14116 POWER STEERING TORQUE SENSOR - 04/21/2015
... they are no longer paying any OLH associated with replacing more than one sensor for this recall, regardless of whether the tech doing the repairs has viewed the training video or not. We have a vehicle right now where that is the case: tech who has...
Re: RECALL 14116 POWER STEERING TORQUE SENSOR - 04/21/2015
Since the video has been released, our techs have not been having issues with the sensors, however a couple of weeks ago even after installing the sensor correctly it would not calibrate. I ran it as a parts warranty with the tech giving a good explanation ...
Re: RECALL 14116 POWER STEERING TORQUE SENSOR - 04/21/2015
Thanks RChaney, I will see if we can proceed using it as a parts warranty!
Re: RECALL 14116 POWER STEERING TORQUE SENSOR - 04/21/2015
One of my techs last week had to replace three sensors for the same vehicle before one would calibrate correctly and he watched the video too..Seems this is a problem for everyone !
Re: RECALL 14116 POWER STEERING TORQUE SENSOR - 04/25/2015
... the class specifically addressed this issue. He stated that he would only pay for 1 sensor per recall, per day, as every sensor that has been sent back as defective has been tested as being a good sensor, so this is seen solely as an installation issue....
Re: RECALL 14116 POWER STEERING TORQUE SENSOR - 04/27/2015
thanks for the info !!
Re: recall 10023 on 2009 cobalt(not on GMVIS) - 04/12/2010
We've been following message G_0000051964 and if it's been exhibiting the condition in the recall, is in the vin break points but not yet in the VIS then you can perform it but you must forward for wholesale authorization.
recall 10038 - 10/26/2010
anyone submitted a claim for 10038? looking at the claim information there is a labor op for the cost of the saw and sander, my question is how is this submitted ,in misc with labor op v2277 or by itself on another line...thanks. I HAVE FOUND THE ...
Recall 09184 - 11/30/2010
09184 MATERIAL OVER SENSING & DIAGNOSTIC MODULE RETAINING MOISTURE ~~~~~ We have been performing this recall for several months without much feedback from the customers. Yesterday I received a call from a customer asking if the Sensing & Diagnostic...
Re: Recall 09184 - 11/30/2010
We replaced the Module under goodwill and input the recall with no labor.
Re: Recall 09184 - 12/01/2010
I would think the mdodule would be a casualty of the recall & include the part when submitting, would have to h route with explaination.
Re: Recall 09184 - 12/02/2010
Thank you!
recall 10153 - 12/08/2010
Does a used car dealership receive the $100 reimbursement? I know we are unable to get a reimbursement for ourself but this used car delership is unable to perform warranty work.
Re: recall 10153 - 12/08/2010
... as a dealership and wouldn't get the reimbursement. Can't find anything in the Q&A section in the recall to confirm/deny that, but that's my opinion. It does talk about the check being issued to the 'registered owner', so unless they registered th...
Re: recall 10153 - 12/08/2010
it would be like the dealer doing their own vehicles so i would say no..
Re: recall 10153 - 12/10/2010
I CALLED DBC ON THIS BECAUSE I HAD THE SAME PROBLEM AND THEY TOLD ME TO RUN WITH V2281 AND ISSUE A CHECK BECAUSE THEY WERE LIKE A CUSTOMER.I DONT AGREE BUT OKAY
Re: recall 10153 - 12/10/2010
Thanks for everyone's input, also just heard from our AVM & he says as long as they are not affiliated with GM in any way they would receive the $100 reimbursement.
Re: recall 10153 - 12/10/2010
interesting i can see their point but i dont agree either..
Recall 10426 - 01/13/2011
Is anyone having an issue with the $2.50 you can claim in net? I'm on the first one that does not have a tow bill or rental, thought it would go, but it is rejected for net too high.
Re: Recall 10426 - 01/13/2011
My warranty rep told me to H-route, they are having issues with the net screeen
RECALL #10355 - 04/29/2011
HAVE A VEHICLE IN FOR RECALL #10355, STATES TO SUBMIT AS ZFAT/T5814/GM AUTH DUE TO NOT LOADED IN SYSTEM FOR 2006/2007 .... WE HAD TO OVN THE PART-BUT IT REJECTS #078/NET ITEM FREIGHT/POSTAGE NOT ALLOWED WITH LABOR OP ------ ANY SUGGESTIONS
Re: RECALL #10355 - 05/03/2011
I just had one of these pay. The recall had already been submitted for. In the bulletin it states for T5814 "submit as ZFAT and obtain wholesale authorization". I put overnight freight in "parts expedite" box and routed for GM auth with good story....
Recall 10282/PCM - 06/27/2011
I have a claim for recall 10282 in which the tech miss-read & replaced the pcm when it actually fell under the "no furthur action required - lot #".... so now the cust has a "legal copy" stating we replaced the PCM, the part is charged out & I can only...
Re: Recall 10282/PCM - 07/05/2011
The customers copy is correct since you actually did replace the PCM even though you didn't need to. I'd get with the service manager and internal the time and part I guess...?
Recall 09132 - Power steering hose leak - 09/20/2011
I have a vehicle that came through the shop with this recall. We inspected the vehicle and it already has the new style hose and clamps. The decision was to not change anything since it appears to have been done already. I am trying to figure out the...
Re: Recall 09132 - Power steering hose leak - 09/20/2011
You fill out and mail in a CAM-01 . You can find the form in Global Connect under the Library tab, Service, Field Action section. I sent one in about a month ago and it still shows on the VIS so I guess it takes them a while to process it. ;-)
claiming window glas in recall 07273. - 09/22/2011
this recall states that the window may shatter, which it di d in the case of our customer. However, there is no direction on how to claim for the window glas in the recall. If the glass is submitted parts, the claim is rejected as incompatible part....
Re: claiming window glas in recall 07273. - 09/22/2011
Looks like the glass isn't included in the detail of the recall. I'd assign GM auth on it and let your area manager know it's coming. Or maybe add another line for replacing the glass as damaged due to recall failure. Not sure.
HOW TO CLOSE A RECALL WHEN WORK IS NOT NEEDED - 05/17/2012
I know I have seen a document showing the process for closing a recall with out the work being done. We have a few vehicles that are showing the open CSP for carpeted floor mats. The mats were installed by someone by the claims were never filed to close...
... the class specifically addressed this issue. He stated that he would only pay for 1 sensor per recall, per day, as every sensor that has been sent back as defective has been tested as being a good sensor, so this is seen solely as an installation issue....
Re: RECALL 14116 POWER STEERING TORQUE SENSOR - 04/27/2015
thanks for the info !!
Re: recall 10023 on 2009 cobalt(not on GMVIS) - 04/12/2010
We've been following message G_0000051964 and if it's been exhibiting the condition in the recall, is in the vin break points but not yet in the VIS then you can perform it but you must forward for wholesale authorization.
recall 10038 - 10/26/2010
anyone submitted a claim for 10038? looking at the claim information there is a labor op for the cost of the saw and sander, my question is how is this submitted ,in misc with labor op v2277 or by itself on another line...thanks. I HAVE FOUND THE ...
Recall 09184 - 11/30/2010
09184 MATERIAL OVER SENSING & DIAGNOSTIC MODULE RETAINING MOISTURE ~~~~~ We have been performing this recall for several months without much feedback from the customers. Yesterday I received a call from a customer asking if the Sensing & Diagnostic...
Re: Recall 09184 - 11/30/2010
We replaced the Module under goodwill and input the recall with no labor.
Re: Recall 09184 - 12/01/2010
I would think the mdodule would be a casualty of the recall & include the part when submitting, would have to h route with explaination.
Re: Recall 09184 - 12/02/2010
Thank you!
recall 10153 - 12/08/2010
Does a used car dealership receive the $100 reimbursement? I know we are unable to get a reimbursement for ourself but this used car delership is unable to perform warranty work.
Re: recall 10153 - 12/08/2010
... as a dealership and wouldn't get the reimbursement. Can't find anything in the Q&A section in the recall to confirm/deny that, but that's my opinion. It does talk about the check being issued to the 'registered owner', so unless they registered th...
Re: recall 10153 - 12/08/2010
it would be like the dealer doing their own vehicles so i would say no..
Re: recall 10153 - 12/10/2010
I CALLED DBC ON THIS BECAUSE I HAD THE SAME PROBLEM AND THEY TOLD ME TO RUN WITH V2281 AND ISSUE A CHECK BECAUSE THEY WERE LIKE A CUSTOMER.I DONT AGREE BUT OKAY
Re: recall 10153 - 12/10/2010
Thanks for everyone's input, also just heard from our AVM & he says as long as they are not affiliated with GM in any way they would receive the $100 reimbursement.
Re: recall 10153 - 12/10/2010
interesting i can see their point but i dont agree either..
Recall 10426 - 01/13/2011
Is anyone having an issue with the $2.50 you can claim in net? I'm on the first one that does not have a tow bill or rental, thought it would go, but it is rejected for net too high.
Re: Recall 10426 - 01/13/2011
My warranty rep told me to H-route, they are having issues with the net screeen
RECALL #10355 - 04/29/2011
HAVE A VEHICLE IN FOR RECALL #10355, STATES TO SUBMIT AS ZFAT/T5814/GM AUTH DUE TO NOT LOADED IN SYSTEM FOR 2006/2007 .... WE HAD TO OVN THE PART-BUT IT REJECTS #078/NET ITEM FREIGHT/POSTAGE NOT ALLOWED WITH LABOR OP ------ ANY SUGGESTIONS
Re: RECALL #10355 - 05/03/2011
I just had one of these pay. The recall had already been submitted for. In the bulletin it states for T5814 "submit as ZFAT and obtain wholesale authorization". I put overnight freight in "parts expedite" box and routed for GM auth with good story....
Recall 10282/PCM - 06/27/2011
I have a claim for recall 10282 in which the tech miss-read & replaced the pcm when it actually fell under the "no furthur action required - lot #".... so now the cust has a "legal copy" stating we replaced the PCM, the part is charged out & I can only...
Re: Recall 10282/PCM - 07/05/2011
The customers copy is correct since you actually did replace the PCM even though you didn't need to. I'd get with the service manager and internal the time and part I guess...?
Recall 09132 - Power steering hose leak - 09/20/2011
I have a vehicle that came through the shop with this recall. We inspected the vehicle and it already has the new style hose and clamps. The decision was to not change anything since it appears to have been done already. I am trying to figure out the...
Re: Recall 09132 - Power steering hose leak - 09/20/2011
You fill out and mail in a CAM-01 . You can find the form in Global Connect under the Library tab, Service, Field Action section. I sent one in about a month ago and it still shows on the VIS so I guess it takes them a while to process it. ;-)
claiming window glas in recall 07273. - 09/22/2011
this recall states that the window may shatter, which it di d in the case of our customer. However, there is no direction on how to claim for the window glas in the recall. If the glass is submitted parts, the claim is rejected as incompatible part....
Re: claiming window glas in recall 07273. - 09/22/2011
Looks like the glass isn't included in the detail of the recall. I'd assign GM auth on it and let your area manager know it's coming. Or maybe add another line for replacing the glass as damaged due to recall failure. Not sure.
HOW TO CLOSE A RECALL WHEN WORK IS NOT NEEDED - 05/17/2012
I know I have seen a document showing the process for closing a recall with out the work being done. We have a few vehicles that are showing the open CSP for carpeted floor mats. The mats were installed by someone by the claims were never filed to close...
Re: HOW TO CLOSE A RECALL WHEN WORK IS NOT NEEDED - 05/17/2012
You have to use the labor op for the recall to close the recall out. Just open a repair order on the vehicle and use the labor op and file it like you would any other recall. V2496 Install Carpeted Floor Mats 0.1
Re: HOW TO CLOSE A RECALL WHEN WORK IS NOT NEEDED - 05/18/2012
Yep, that's what we're doing too.
Recall 12045 and Lock Cylinder Coding - 05/31/2012
... their parts department if they get any allowance for coding the new ignition lock cylinder on this recall? Apparently they come blank and have to be coded but according to the recall there is no net allowance for this service. Just wondering!...
Re: Recall 12045 and Lock Cylinder Coding - 05/31/2012
It's part of the service procedure, and included in the time. 1. Remove the ignition lock cylinder. Refer to Ignition Lock Cylinder Replacement in SI. Note: For ignition lock cylinder assembly and coding, use the instructions provided with the new ...
(California Dealers): Recall #09230 - 04/04/2012
Just curious due to the "higher california cost" - how is everyone claiming recall#09230
RECALL #11001 VS C.E.L. -- HOW TO HANDLE ?? - 09/11/2012
HOW DO YOU HANDLE.... Vehicle is out of warranty - but had recall #11001 / after performing the recall the c.e.l. came on which required the diesel exhaust regeneration to clear #P2463 Question: is this considered OLH on the recall or customer pay...
adding additional parts to a recall - 10/18/2012
recall 12104, front lower control arm replacement, steering links broke when during repair, how to i claim the links?
Re: adding additional parts to a recall - 10/18/2012
If I am not mistaken I think you can submit the extra parts with the lower control arms and code it excessive parts with comments...
Recall 13426 - 03/18/2014
... message about the seals. We did the repair and submitted it in for warranty payment. Now that the recall has came out, when you pull the VIN up for the unit it has the recall as OPEN. I have sent it back thru as a recall with on labor time or parts on...
Re: Recall 13426 - 03/19/2014
... message about the seals. We did the repair and submitted it in for warranty payment. Now that the recall has came out, when you pull the VIN up for the unit it has the recall as OPEN. I have sent it back thru as a recall with on labor time or parts on...
Recall #94001 - 03/26/2014
We've performed an open recall, #94001 BUCKET SEAT RECLINER BOLT BREAKAGE on a 1990 Suburban. The bulletin has the time for repair, but no labor op. Help! Does anyone know what the labor op for this recall may be?
Re: Recall #94001 - 03/27/2014
CLAIM INFORMATION Submit a Product Campaign Claim with the information indicated below: * REPAIR PERFORMED PART FAILED PARTS LABOR LABOR COUNT PART NO. ALLOW CC-FC 0P HOURS ----------------------- ----- -------- ----- ----- ----- ----- Replace Bolts ...
Re: Recall #94001 - 03/27/2014
DOC # 254008
recall 12045 - 01/22/2014
should this recall pay for cylinder and key. I am getting a reject for total parts excessive when I put in cylinder and key.
Re: recall 12045 - 01/23/2014
If you submit for anything that's not on the recall bulletin it should reject. You can get the key with a P auth. If it doesn't work you will have to h-route it with an explanation. We've been reimbursed for damaged keys on this one.
Open Recall - 12/14/2007
to close recall you can also submit a CAM-01 report.reference P&P article 6.1 page 8. or in GM messenger pull up bulletin WIR20040048.Form is attached.
RECALL - 12/20/2007
CAN YOU CLAIM OLH WHEN DOING A RECALL IF THE CUSTOMER HAS ADDED AN AFTER MARKET ACCESSORY (ALARM SYSTEM) THAT YOU HAVE TO REMOVE OR WORK AROUND IN ORDER TO COMPLETE RECALL.
Recall OLH - 12/20/2007
The service manager can sign OLH on a recall, but in order for any OLH to pay with a V labor op the claim will have to be H-Routed.
Re: RECALL - 12/26/2007
Also, If the devise is added by the customer, and non-dealer installed, shouldn't the customer pay the labor for the extra time involved?
Re: RECALL - 12/27/2007
With aftermarket add-ons, we always make the customer pay whatever the olh would be in a situation like that.
Re: RECALL - 12/27/2007
With aftermarket add-ons, we always make the customer pay whatever the olh would be in a situation like that.
"Out on Time" - Recall submission - 03/28/2008
Here's a dandy....the boys in the shop did a recall #07033, update BCM for battery rundown. The vehicle is out of warranty. The recall specifically states that the task was to be performed within the warranty time/miles. Would you claim this update as...
Recall 07007 complications - 05/02/2008
... replaced receiver, antenna & both remotes... should that (which tech says was caused by performing recall) be on a different ro or same one different line? Help?!!! ...
Re: Recall 07007 complications - 05/02/2008
MY THOUGHT WOULD BE.. PLACE ON SEPARATE LINE, DUE TO THE RECALL IS NOT GOING TO COVER THE REPLACEMENT
Re: Recall 07007 complications - 05/02/2008
My first question would be did the tech reprogram the remotes as stated in bulletin,will not function if not programmed at same time.if remotes are inop I would leave on same line and H-route with real good comments.
You have to use the labor op for the recall to close the recall out. Just open a repair order on the vehicle and use the labor op and file it like you would any other recall. V2496 Install Carpeted Floor Mats 0.1
Re: HOW TO CLOSE A RECALL WHEN WORK IS NOT NEEDED - 05/18/2012
Yep, that's what we're doing too.
Recall 12045 and Lock Cylinder Coding - 05/31/2012
... their parts department if they get any allowance for coding the new ignition lock cylinder on this recall? Apparently they come blank and have to be coded but according to the recall there is no net allowance for this service. Just wondering!...
Re: Recall 12045 and Lock Cylinder Coding - 05/31/2012
It's part of the service procedure, and included in the time. 1. Remove the ignition lock cylinder. Refer to Ignition Lock Cylinder Replacement in SI. Note: For ignition lock cylinder assembly and coding, use the instructions provided with the new ...
(California Dealers): Recall #09230 - 04/04/2012
Just curious due to the "higher california cost" - how is everyone claiming recall#09230
RECALL #11001 VS C.E.L. -- HOW TO HANDLE ?? - 09/11/2012
HOW DO YOU HANDLE.... Vehicle is out of warranty - but had recall #11001 / after performing the recall the c.e.l. came on which required the diesel exhaust regeneration to clear #P2463 Question: is this considered OLH on the recall or customer pay...
adding additional parts to a recall - 10/18/2012
recall 12104, front lower control arm replacement, steering links broke when during repair, how to i claim the links?
Re: adding additional parts to a recall - 10/18/2012
If I am not mistaken I think you can submit the extra parts with the lower control arms and code it excessive parts with comments...
Recall 13426 - 03/18/2014
... message about the seals. We did the repair and submitted it in for warranty payment. Now that the recall has came out, when you pull the VIN up for the unit it has the recall as OPEN. I have sent it back thru as a recall with on labor time or parts on...
Re: Recall 13426 - 03/19/2014
... message about the seals. We did the repair and submitted it in for warranty payment. Now that the recall has came out, when you pull the VIN up for the unit it has the recall as OPEN. I have sent it back thru as a recall with on labor time or parts on...
Recall #94001 - 03/26/2014
We've performed an open recall, #94001 BUCKET SEAT RECLINER BOLT BREAKAGE on a 1990 Suburban. The bulletin has the time for repair, but no labor op. Help! Does anyone know what the labor op for this recall may be?
Re: Recall #94001 - 03/27/2014
CLAIM INFORMATION Submit a Product Campaign Claim with the information indicated below: * REPAIR PERFORMED PART FAILED PARTS LABOR LABOR COUNT PART NO. ALLOW CC-FC 0P HOURS ----------------------- ----- -------- ----- ----- ----- ----- Replace Bolts ...
Re: Recall #94001 - 03/27/2014
DOC # 254008
recall 12045 - 01/22/2014
should this recall pay for cylinder and key. I am getting a reject for total parts excessive when I put in cylinder and key.
Re: recall 12045 - 01/23/2014
If you submit for anything that's not on the recall bulletin it should reject. You can get the key with a P auth. If it doesn't work you will have to h-route it with an explanation. We've been reimbursed for damaged keys on this one.
Open Recall - 12/14/2007
to close recall you can also submit a CAM-01 report.reference P&P article 6.1 page 8. or in GM messenger pull up bulletin WIR20040048.Form is attached.
RECALL - 12/20/2007
CAN YOU CLAIM OLH WHEN DOING A RECALL IF THE CUSTOMER HAS ADDED AN AFTER MARKET ACCESSORY (ALARM SYSTEM) THAT YOU HAVE TO REMOVE OR WORK AROUND IN ORDER TO COMPLETE RECALL.
Recall OLH - 12/20/2007
The service manager can sign OLH on a recall, but in order for any OLH to pay with a V labor op the claim will have to be H-Routed.
Re: RECALL - 12/26/2007
Also, If the devise is added by the customer, and non-dealer installed, shouldn't the customer pay the labor for the extra time involved?
Re: RECALL - 12/27/2007
With aftermarket add-ons, we always make the customer pay whatever the olh would be in a situation like that.
Re: RECALL - 12/27/2007
With aftermarket add-ons, we always make the customer pay whatever the olh would be in a situation like that.
"Out on Time" - Recall submission - 03/28/2008
Here's a dandy....the boys in the shop did a recall #07033, update BCM for battery rundown. The vehicle is out of warranty. The recall specifically states that the task was to be performed within the warranty time/miles. Would you claim this update as...
Recall 07007 complications - 05/02/2008
... replaced receiver, antenna & both remotes... should that (which tech says was caused by performing recall) be on a different ro or same one different line? Help?!!! ...
Re: Recall 07007 complications - 05/02/2008
MY THOUGHT WOULD BE.. PLACE ON SEPARATE LINE, DUE TO THE RECALL IS NOT GOING TO COVER THE REPLACEMENT
Re: Recall 07007 complications - 05/02/2008
My first question would be did the tech reprogram the remotes as stated in bulletin,will not function if not programmed at same time.if remotes are inop I would leave on same line and H-route with real good comments.
Re: Recall 07007 complications - 05/05/2008
As you suggested, I completely read the bulletin for this recall. It specifically states NOT to reprogram the BCM for Impalas. I spoke with a few techs and they think that our shop is responsible for the replacement of the RCDLR, antenna & remotes,...
07033 - RECALL "CLARIFICATION" - 07/08/2008
I HAVE A VEHICLE WHICH THRU GMVIS SHOW "OPEN" RECALL #07033 -- THE VEHICLE IS JUST OVER 36,000 (RECALL STATES EXPIRES WITH BASE WARRANTY).... VEHICLE IS NOW A CERTIFIED VEHICLE ----- 1) IF EXPIRES WITH BASE 3/36 OR 2) CAN WE PERFORM UNDER CERTIFIED ...
Re: 07033 - RECALL - 07/09/2008
The way I read the recall document brings me to the conclusion that it expires with the base warranty. I would not submit this one, but maybe you should check with your AVM?
Re: 07033 - RECALL - 07/09/2008
I would H-route this to your AVM.have never seen GM not perform a recall even out of warranty.have submitted several and never been denied.
RECALL - 02/13/2009
WE HAVE A 97 CADILLAC IN FOR RECALL 04014. TECH SAYS HE CANT COMPLETE RECALL UNLESS PLENUM IS REPLACED BECAUSE HE CANT TEST FUEL PRESSURE AND IF ITS LEAKING COULD CAUSE A FIRE. PLENUM IS NOT COVERED BY RECALL. CUSTOMER REFUSING TO PAY TO HAVE PLENUM...
Re: RECALL - 02/13/2009
SOUNDS LIKE THE JUNK YARD IS GETTING A CADILLAC.
Re: RECALL - 02/16/2009
roflmao! becky that was HILARIOUS!
Re: RECALL - 02/16/2009
Thanks, although I wasn't trying to be funny. I just don't see how the intake on that Caddy should in any way be GM's problem. If the customer isn't willing to put the money into the vehicle to keep it running, why should GM worry about it? Sounds ...
Re: RECALL - 02/16/2009
I know, but it just struck me as funny. You are right... the more people pay for a vehicle, the less they want to maintain it. I worked for a Toyota/Subaru dealer for 7 years, and yes, the Lexus people are the same. They don't even want to pay for ...
Recall Summary - 02/19/2009
When are we going to see another recall summary? The last one I received was in October of 2007. We used to get one about every six months.
Re: Recall Summary - 02/19/2009
... was one in December and one in February. Go to GlobalConnect and see if you have the portal for Recall Information. If it isn't available under your log in information, you need to go to your system administrator and ask them to add the access to that...
Re: Recall Summary - 02/20/2009
I'm talking about the recall summary we get from J&L Warranty with all the recalls in it that goes in the 3-ring binder that we get from J&L each year, which we also haven't gotten yet for 2009.
Re: Recall Summary - 02/20/2009
I have a 2/2008 version in my J&L binder... I think I got it last March with the newsletter. You can order one online from this website too, I think.
OLD RECALL LISTING ???? - 04/10/2009
I HAVE A OLD CIERA (1995) WITH RECALL 95058 STILL OPEN -- BUT UNABLE TO PULL IT UP IN SI BY THAT #.... ANY SUGGESTIONS ???
Re: OLD RECALL LISTING ???? - 04/10/2009
In SI go to BULLETINS-CAMPAIGNS and find the one that matches what VIS shows. Double check your labor op from VIS against the bulletin to be double sure.
Re: OLD RECALL LISTING ???? - 04/10/2009
WHEN YOU PULLED THE VIS, DID IT GIVE YOU A VALID LINK TO THE RECALL? WHEN I BOUGHT MY DAUGHTERS 1994 GRAN AM I RAN INTO THE SAME THING WITH AN OLD RECALL. YOU MIGHT SEE IF YOUR SERVICE DEPT HAS ANY OLD PRINTOUTS OF PAST RECALLS AND SUCH. OR CALL DBC...
Re: OLD RECALL LISTING ???? - 04/10/2009
[quote] Becky H: .... YOU WILL HAVE TO H ROUTE WHATEVER YOU DO BECAUSE OF THE AGE OF THE VEHICLE [/quote] Since it is a recall I don't think you'll have to H-route. The recall's should pay without H-route regardless of age of vehicle.
Re: OLD RECALL LISTING ???? - 04/13/2009
I always do an internet/Google search. You'd be surprised what the internet turns up. You can go to recalls.gov also to look up old ones.
Re: OLD RECALL LISTING ???? - 04/13/2009
Vehicles over 11 years will reject, even a recall, but they don't need to be H-routed anymore, you can get them thru with Auth G. Reference #G_0000012201 dated 9/24/08 Effective immediately, the following areas will no longer require District Service...
Re: OLD RECALL LISTING ???? - 04/13/2009
Thanks for that, I had forgotten that the service manager could now authorize for past model vehicles.
Re: OLD RECALL LISTING ???? - 04/15/2009
See bulletin # 01-00-89-008: Current CIPS Campaign Number to Previous Divisional Campaign Number - (Apr 6, 2001). Recall 95058 is now #96-C-01: CAMPAIGN: REAR SEAT BELT ASSEMBLY ANCHORAGE - (Oct 1, 1995)- which may be found through SI.
Recall 99093 1998-1999 Century/Regal - 05/12/2009
Hello, Does anyone out there have a Headlight aiming device insert that they can fax me a copy of. It is for the 1998-1999 Buick Regal and Century. I accidentally gave my last one away yesterday and have a customer in this morning that needs one. If ...
Re: Recall 99093 1998-1999 Century/Regal - 05/12/2009
I have a really grubby copy from a 2000 lesabre headlamp aiming insert. Any one know where these inseerts can be found.
Re: Recall 99093 1998-1999 Century/Regal - 05/12/2009
Thank you Christalyn, I do have about 10 of those that you have on the 2000, I'm not even sure why these have come up in the last 2 days, I haven't had to use these in years. I almost threw them all out, but I did give the last 98-99 away yesterday. But ...
Re: Recall 99093 1998-1999 Century/Regal - 05/12/2009
COULD YOU FAX ME A CLEAN COPY OF THE 2000 LESABRE ONE FAX:248-651-7234 THANKS THAT IS A START. WE ALSO HAVE HAD QUITE A FEW IN THE LAST MONTH.
As you suggested, I completely read the bulletin for this recall. It specifically states NOT to reprogram the BCM for Impalas. I spoke with a few techs and they think that our shop is responsible for the replacement of the RCDLR, antenna & remotes,...
07033 - RECALL "CLARIFICATION" - 07/08/2008
I HAVE A VEHICLE WHICH THRU GMVIS SHOW "OPEN" RECALL #07033 -- THE VEHICLE IS JUST OVER 36,000 (RECALL STATES EXPIRES WITH BASE WARRANTY).... VEHICLE IS NOW A CERTIFIED VEHICLE ----- 1) IF EXPIRES WITH BASE 3/36 OR 2) CAN WE PERFORM UNDER CERTIFIED ...
Re: 07033 - RECALL - 07/09/2008
The way I read the recall document brings me to the conclusion that it expires with the base warranty. I would not submit this one, but maybe you should check with your AVM?
Re: 07033 - RECALL - 07/09/2008
I would H-route this to your AVM.have never seen GM not perform a recall even out of warranty.have submitted several and never been denied.
RECALL - 02/13/2009
WE HAVE A 97 CADILLAC IN FOR RECALL 04014. TECH SAYS HE CANT COMPLETE RECALL UNLESS PLENUM IS REPLACED BECAUSE HE CANT TEST FUEL PRESSURE AND IF ITS LEAKING COULD CAUSE A FIRE. PLENUM IS NOT COVERED BY RECALL. CUSTOMER REFUSING TO PAY TO HAVE PLENUM...
Re: RECALL - 02/13/2009
SOUNDS LIKE THE JUNK YARD IS GETTING A CADILLAC.
Re: RECALL - 02/16/2009
roflmao! becky that was HILARIOUS!
Re: RECALL - 02/16/2009
Thanks, although I wasn't trying to be funny. I just don't see how the intake on that Caddy should in any way be GM's problem. If the customer isn't willing to put the money into the vehicle to keep it running, why should GM worry about it? Sounds ...
Re: RECALL - 02/16/2009
I know, but it just struck me as funny. You are right... the more people pay for a vehicle, the less they want to maintain it. I worked for a Toyota/Subaru dealer for 7 years, and yes, the Lexus people are the same. They don't even want to pay for ...
Recall Summary - 02/19/2009
When are we going to see another recall summary? The last one I received was in October of 2007. We used to get one about every six months.
Re: Recall Summary - 02/19/2009
... was one in December and one in February. Go to GlobalConnect and see if you have the portal for Recall Information. If it isn't available under your log in information, you need to go to your system administrator and ask them to add the access to that...
Re: Recall Summary - 02/20/2009
I'm talking about the recall summary we get from J&L Warranty with all the recalls in it that goes in the 3-ring binder that we get from J&L each year, which we also haven't gotten yet for 2009.
Re: Recall Summary - 02/20/2009
I have a 2/2008 version in my J&L binder... I think I got it last March with the newsletter. You can order one online from this website too, I think.
OLD RECALL LISTING ???? - 04/10/2009
I HAVE A OLD CIERA (1995) WITH RECALL 95058 STILL OPEN -- BUT UNABLE TO PULL IT UP IN SI BY THAT #.... ANY SUGGESTIONS ???
Re: OLD RECALL LISTING ???? - 04/10/2009
In SI go to BULLETINS-CAMPAIGNS and find the one that matches what VIS shows. Double check your labor op from VIS against the bulletin to be double sure.
Re: OLD RECALL LISTING ???? - 04/10/2009
WHEN YOU PULLED THE VIS, DID IT GIVE YOU A VALID LINK TO THE RECALL? WHEN I BOUGHT MY DAUGHTERS 1994 GRAN AM I RAN INTO THE SAME THING WITH AN OLD RECALL. YOU MIGHT SEE IF YOUR SERVICE DEPT HAS ANY OLD PRINTOUTS OF PAST RECALLS AND SUCH. OR CALL DBC...
Re: OLD RECALL LISTING ???? - 04/10/2009
[quote] Becky H: .... YOU WILL HAVE TO H ROUTE WHATEVER YOU DO BECAUSE OF THE AGE OF THE VEHICLE [/quote] Since it is a recall I don't think you'll have to H-route. The recall's should pay without H-route regardless of age of vehicle.
Re: OLD RECALL LISTING ???? - 04/13/2009
I always do an internet/Google search. You'd be surprised what the internet turns up. You can go to recalls.gov also to look up old ones.
Re: OLD RECALL LISTING ???? - 04/13/2009
Vehicles over 11 years will reject, even a recall, but they don't need to be H-routed anymore, you can get them thru with Auth G. Reference #G_0000012201 dated 9/24/08 Effective immediately, the following areas will no longer require District Service...
Re: OLD RECALL LISTING ???? - 04/13/2009
Thanks for that, I had forgotten that the service manager could now authorize for past model vehicles.
Re: OLD RECALL LISTING ???? - 04/15/2009
See bulletin # 01-00-89-008: Current CIPS Campaign Number to Previous Divisional Campaign Number - (Apr 6, 2001). Recall 95058 is now #96-C-01: CAMPAIGN: REAR SEAT BELT ASSEMBLY ANCHORAGE - (Oct 1, 1995)- which may be found through SI.
Recall 99093 1998-1999 Century/Regal - 05/12/2009
Hello, Does anyone out there have a Headlight aiming device insert that they can fax me a copy of. It is for the 1998-1999 Buick Regal and Century. I accidentally gave my last one away yesterday and have a customer in this morning that needs one. If ...
Re: Recall 99093 1998-1999 Century/Regal - 05/12/2009
I have a really grubby copy from a 2000 lesabre headlamp aiming insert. Any one know where these inseerts can be found.
Re: Recall 99093 1998-1999 Century/Regal - 05/12/2009
Thank you Christalyn, I do have about 10 of those that you have on the 2000, I'm not even sure why these have come up in the last 2 days, I haven't had to use these in years. I almost threw them all out, but I did give the last 98-99 away yesterday. But ...
Re: Recall 99093 1998-1999 Century/Regal - 05/12/2009
COULD YOU FAX ME A CLEAN COPY OF THE 2000 LESABRE ONE FAX:248-651-7234 THANKS THAT IS A START. WE ALSO HAVE HAD QUITE A FEW IN THE LAST MONTH.
Re: Recall 99093 1998-1999 Century/Regal - 05/12/2009
Yes, I will send you a copy of the 2000 bulletin. Thanks again.
Re: Recall 99093 1998-1999 Century/Regal - 05/12/2009
THANKS A BUNCH!!!
INSTOCK VEHICLE RECALL - 05/14/2009
... INFORMATION BULLETIN LINK YOU COULD GET A LIST OF ALL IN STOCK VEHICLES YOUR DEALER HAS WITH OPEN RECALLS. WHEN I DO MINE IT SHOWS NO OPEN RECALLS. I HAD MY CASHIER RUN VISS'S ON ALL OF OUR INSTOCK VEHICLES AND LOTS SHOWED UP WITH RECALLS NOT COMPLETED....
Re: Recall 99093 1998-1999 Century/Regal - 05/18/2009
I guess no one has the headlamp aiming device insert for recall 99093. For some reason I have had 3 in the last 2 days. Would anyone know how I could get a copy? Would I need to call my rep. If anyone out there has any ideas, I am open to any suggest...
Recall Policies & Procedures question - 05/19/2009
Can anyone tell me if it specifically states that a GM dealer is to perform recalls? We have a situation where an aftermarket shop wants the parts for the recall to install themselves. I know I saw somewhere that the dealer is required to perform the...
Re: Recall Policies & Procedures question - 05/19/2009
Which recall are they attemping to do? A retailer has no way to get paid for a recall except through a dealer. Most recalls say dealer however some a reimbursable and say dealer/retailer. The recalls also include the customer letters which ask the customer...
Re: Recall Policies & Procedures question - 05/20/2009
Actually they want to do several different recalls. They want US to put the claim in (like we did it) and give them the parts. I don't feel comfortable with doing it this way, as it opens the dealership up for legal problems. For instance, if the aftermarket...
Re: Recall Policies & Procedures question - 05/20/2009
... As a side note warranty claim fraud is a federal offense as it is transmitted by the internet. Recalls pay two ways, they pay the dealer for doing the work or they reimburse the customer for work done prior to the recall. I would have the aftermarket...
Re: Recall Policies & Procedures question - 05/20/2009
[quote] Christalyn: As a side note warranty claim fraud is a federal offense as it is transmitted by the internet. [/quote] AMEN! I pretty much said the same thing and refused to do it. I don't want to go to prison over putting claims in. It's NOT ...
Re: Recall Policies & Procedures question - 05/20/2009
I can't believe your service manager is even contemplating such a thing. The best I can see to do is use the recalls themselves. For instance, recall 02049 says: Dealers are to inspect the condition of the lower pinion bearing and replace the lower pinion...
Re: Recall Policies & Procedures question - 05/20/2009
Sounds like this aftermarket shop needs an ethics lesson and your service manager needs to be shot. It would also be fraud for you to file the claim with GM for work you did not do. You could be putting your franchise in jeopardy by doing this. With ...
Re: INSTOCK VEHICLE RECALL - 05/21/2009
09041 is a recall and the vin list can be found under you recall information, then under dealer campaign iniation report.
Re: Recall Policies & Procedures question - 05/26/2009
I would tell the aftermarket shop that if the customer does not wish to come to a GM dealer to have the recalls performed then they can have the aftermarket shop to it, that customer pays the aftermarket shop and the customer can try and get reimbursed...
OLD RECALL #07217 - 06/15/2009
NOT SURE IF I AM READING THIS CORRECTLY, IT STATES TO PUT COURTESY TRANSPORATION CHARGES IN NET --- WE PUT CUSTOMER IN RENTAL FOR 1-DAY SO I PUT 42.00 IN NET BUT CLAIM KICKED BACK FOR NET AMOUNT EXCESSIVE (DID WE MISS UNDERSTAND THIS BULLETIN ??)
Re: OLD RECALL #07217 - 06/15/2009
Did you put it in net on the recall labor op or use the rental labor op? It does state to use the regular labor op for courtesy transportation- Z7901 for 1 day--but it's in the asterisk note at the bottom.
Re: OLD RECALL #07217 - 06/15/2009
Did you use the courtesy transportation labor op with $42.00 in the net amount? If so, I would have done the same thing.
Re: OLD RECALL #07217 - 06/16/2009
I THOUGHT THE TOTAL FOR A RENTAL WAS 37.00 AND IF IT'S COURTESY TRANSPORTATION, ISN'T THAT SHUTTLE OR PUBLIC TRANSIT?
Re: OLD RECALL #07217 - 06/16/2009
Check out TSB#07-00-89-037 rentals and shuttle service etc are considered courtesy transportation. Since you put the customer in a rental vehicle I would think that it would be acceptable to use labor op Z7901 and charge $42.00 or $37.00 depending on ...
Re: OLD RECALL #07217 - 06/16/2009
Courtesy trans is lbr op Z7911 $15.00. They will not pay for rental. Most jobs take little time. Rental is used for over 4 hours or parts not avail.,emerg. can't drive,towed in. Also court. trans is for veh in warranty.
Re: OLD RECALL #07217 - 06/19/2009
As listed in the bulletin #07-00-89-037A. Important: Eligibility for Courtesy Transportation related to product recalls and special policies will be addressed in the applicable bulletin. Courtesy Transportation Options • Shuttle Service - Providing...
Re: OLD RECALL #07217 - 06/19/2009
The recall document states that "courtesy transportation is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranty. The availability of courtesy transportation to customers whose...
Re: OLD RECALL #07217 - 06/22/2009
One other point to be made about courtesy transportation... the vehicle MUST still be under the 3 yr/36K warranty for you to be able to claim it. When I first started submitting GM warranty claims I kept trying to claim shuttles or loaners on vehicles ...
Recall 09051 Brake Booster Vacuum Hose Check Valves - 07/09/2009
Anyone besides me getting .1 reduction in labor op V2087? The bulletin states .3 but I just got paid .2 for the claim. Any suggestions? Haven't called DBC yet.
Re: Recall 09051 Brake Booster Vacuum Hose Check Valves - 07/09/2009
I just checked and the ones I have done paid ok at the 0.3-not sure why yours has reduced.
Re: Recall 09051 Brake Booster Vacuum Hose Check Valves - 07/09/2009
Same here. I have been paid .3 on mine as well.
Yes, I will send you a copy of the 2000 bulletin. Thanks again.
Re: Recall 99093 1998-1999 Century/Regal - 05/12/2009
THANKS A BUNCH!!!
INSTOCK VEHICLE RECALL - 05/14/2009
... INFORMATION BULLETIN LINK YOU COULD GET A LIST OF ALL IN STOCK VEHICLES YOUR DEALER HAS WITH OPEN RECALLS. WHEN I DO MINE IT SHOWS NO OPEN RECALLS. I HAD MY CASHIER RUN VISS'S ON ALL OF OUR INSTOCK VEHICLES AND LOTS SHOWED UP WITH RECALLS NOT COMPLETED....
Re: Recall 99093 1998-1999 Century/Regal - 05/18/2009
I guess no one has the headlamp aiming device insert for recall 99093. For some reason I have had 3 in the last 2 days. Would anyone know how I could get a copy? Would I need to call my rep. If anyone out there has any ideas, I am open to any suggest...
Recall Policies & Procedures question - 05/19/2009
Can anyone tell me if it specifically states that a GM dealer is to perform recalls? We have a situation where an aftermarket shop wants the parts for the recall to install themselves. I know I saw somewhere that the dealer is required to perform the...
Re: Recall Policies & Procedures question - 05/19/2009
Which recall are they attemping to do? A retailer has no way to get paid for a recall except through a dealer. Most recalls say dealer however some a reimbursable and say dealer/retailer. The recalls also include the customer letters which ask the customer...
Re: Recall Policies & Procedures question - 05/20/2009
Actually they want to do several different recalls. They want US to put the claim in (like we did it) and give them the parts. I don't feel comfortable with doing it this way, as it opens the dealership up for legal problems. For instance, if the aftermarket...
Re: Recall Policies & Procedures question - 05/20/2009
... As a side note warranty claim fraud is a federal offense as it is transmitted by the internet. Recalls pay two ways, they pay the dealer for doing the work or they reimburse the customer for work done prior to the recall. I would have the aftermarket...
Re: Recall Policies & Procedures question - 05/20/2009
[quote] Christalyn: As a side note warranty claim fraud is a federal offense as it is transmitted by the internet. [/quote] AMEN! I pretty much said the same thing and refused to do it. I don't want to go to prison over putting claims in. It's NOT ...
Re: Recall Policies & Procedures question - 05/20/2009
I can't believe your service manager is even contemplating such a thing. The best I can see to do is use the recalls themselves. For instance, recall 02049 says: Dealers are to inspect the condition of the lower pinion bearing and replace the lower pinion...
Re: Recall Policies & Procedures question - 05/20/2009
Sounds like this aftermarket shop needs an ethics lesson and your service manager needs to be shot. It would also be fraud for you to file the claim with GM for work you did not do. You could be putting your franchise in jeopardy by doing this. With ...
Re: INSTOCK VEHICLE RECALL - 05/21/2009
09041 is a recall and the vin list can be found under you recall information, then under dealer campaign iniation report.
Re: Recall Policies & Procedures question - 05/26/2009
I would tell the aftermarket shop that if the customer does not wish to come to a GM dealer to have the recalls performed then they can have the aftermarket shop to it, that customer pays the aftermarket shop and the customer can try and get reimbursed...
OLD RECALL #07217 - 06/15/2009
NOT SURE IF I AM READING THIS CORRECTLY, IT STATES TO PUT COURTESY TRANSPORATION CHARGES IN NET --- WE PUT CUSTOMER IN RENTAL FOR 1-DAY SO I PUT 42.00 IN NET BUT CLAIM KICKED BACK FOR NET AMOUNT EXCESSIVE (DID WE MISS UNDERSTAND THIS BULLETIN ??)
Re: OLD RECALL #07217 - 06/15/2009
Did you put it in net on the recall labor op or use the rental labor op? It does state to use the regular labor op for courtesy transportation- Z7901 for 1 day--but it's in the asterisk note at the bottom.
Re: OLD RECALL #07217 - 06/15/2009
Did you use the courtesy transportation labor op with $42.00 in the net amount? If so, I would have done the same thing.
Re: OLD RECALL #07217 - 06/16/2009
I THOUGHT THE TOTAL FOR A RENTAL WAS 37.00 AND IF IT'S COURTESY TRANSPORTATION, ISN'T THAT SHUTTLE OR PUBLIC TRANSIT?
Re: OLD RECALL #07217 - 06/16/2009
Check out TSB#07-00-89-037 rentals and shuttle service etc are considered courtesy transportation. Since you put the customer in a rental vehicle I would think that it would be acceptable to use labor op Z7901 and charge $42.00 or $37.00 depending on ...
Re: OLD RECALL #07217 - 06/16/2009
Courtesy trans is lbr op Z7911 $15.00. They will not pay for rental. Most jobs take little time. Rental is used for over 4 hours or parts not avail.,emerg. can't drive,towed in. Also court. trans is for veh in warranty.
Re: OLD RECALL #07217 - 06/19/2009
As listed in the bulletin #07-00-89-037A. Important: Eligibility for Courtesy Transportation related to product recalls and special policies will be addressed in the applicable bulletin. Courtesy Transportation Options • Shuttle Service - Providing...
Re: OLD RECALL #07217 - 06/19/2009
The recall document states that "courtesy transportation is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranty. The availability of courtesy transportation to customers whose...
Re: OLD RECALL #07217 - 06/22/2009
One other point to be made about courtesy transportation... the vehicle MUST still be under the 3 yr/36K warranty for you to be able to claim it. When I first started submitting GM warranty claims I kept trying to claim shuttles or loaners on vehicles ...
Recall 09051 Brake Booster Vacuum Hose Check Valves - 07/09/2009
Anyone besides me getting .1 reduction in labor op V2087? The bulletin states .3 but I just got paid .2 for the claim. Any suggestions? Haven't called DBC yet.
Re: Recall 09051 Brake Booster Vacuum Hose Check Valves - 07/09/2009
I just checked and the ones I have done paid ok at the 0.3-not sure why yours has reduced.
Re: Recall 09051 Brake Booster Vacuum Hose Check Valves - 07/09/2009
Same here. I have been paid .3 on mine as well.
recall 09077 - 08/12/2009
We had 4 recalls 09077, which I still show open in VIS come back on CM 030 with Repeat repair different repair order. Does any one know if this is a system error or how to clear these recalls.
Re: recall 09077 - 08/18/2009
Did you use op code V2088 or V2089?
Re: recall 09077 - 08/19/2009
Of course not! The Tech used v2091 which is for recall 09041. My favorite part is now he is mad at me. LOL feel the love, then read the recall!
CLOSED RECALL - 10/01/2009
On two of our rental units recall 09041 shows as closed in VIS and the repair has never been done. Has anyone had this happen, Is it just a glich in the system???? vin#1 94258715 09 g6 vin#2 942353517 09 g6
Re: CLOSED RECALL - 10/01/2009
Doesn't show a claim done for it either... I remember a Global Connect message about a recall that had some incorrect VINS loaded into the system as part of the recall that weren't actually supposed to be included. GM went in and closed them in the...
Re: CLOSED RECALL - 10/13/2009
I came across one also that got rejected. But the letter came out after the recall was done already. So I H route it to our DSM. Still waiting on reply.
Re: CLOSED RECALL - 10/13/2009
If you look at Ref. number: Service / Field Action / G_0000039956 in Global connect it states that recall 09041A and recall 09077A had some vins that were included in the recall vin list mistakenly. There is even a letter that was sent to the customer...
COBALT PWR STRG RECALL 10009 - 03/31/2010
HOW DO YOU CLAIM BOTH THE V2220 & V2223
recall 10023 on 2009 cobalt(not on GMVIS) - 04/09/2010
We performed the recall 10023 using V2226 on a 2009 Cobalt rental car.It rejected saying"vehicle not involved in field action". How do we put this through to get paid?
Re: recall 10023 on 2009 cobalt(not on GMVIS) - 04/09/2010
Does it fall within the vin break?
Re: recall 10023 on 2009 cobalt(not on GMVIS) - 04/09/2010
IF RECALL IS IN VIN BREAK POINT,CLAIM HAS TO BE ROUTED. I RAN INTO THE SAME THING WITH A SOLD UNIT.
Re: recall 10023 on 2009 cobalt(not on GMVIS) - 04/09/2010
MAKE SURE THAT THE RECALL IS SHOWING UP ON THE VEHICLE HISTORY (VIS) IF IT ISNT ON IT THAN ITS NOT COVERED AND IT WONT PAY UNLESS YOU CHANGE THE LO
recall for the heated wiper fluid - 06/08/2010
ok so i got a call from a customer saying that the usa today has a story saying gm is gonna pay owners of certain vehicles with heated wiper fluid $100 for disabling it permantly from their vehicles....has anyone heard anything from GM about this and ...
Re: recall for the heated wiper fluid - 06/08/2010
BULLETIN 10153 IS IN THE MESSAGE SECTION OF GLOBAL CONNECT
Re: recall for the heated wiper fluid - 06/09/2010
Recall 10153-This service procedure will permanently disable and remove the heated windshield washer fluid system. After performing the procedure, dealers are to issue a $100 USD/$105 CDN check to the customer as compensation for the loss of this feature. ...
Re: recall for the heated wiper fluid - 06/09/2010
... [/quote] I ran the vehicle history on our used car inventory that would be covered under this recall and none of them showed it yet (this morning) We have anywhere from 20-30 units in stock that could be involved in this recall. I know our accounting...
Re: recall for the heated wiper fluid - 06/14/2010
THANK YOU SO MUCH FOR THE INFO....YOU GUYS ARE THE GREATEST!!!
Re: recall for the heated wiper fluid - 06/14/2010
i submitted one in our used car inventory this mornin and we also have a customers vehicle in the shop we have to cut then a check...
RECALL #10023 COBALT PWR STRG ASST - 06/15/2010
I AM TRYING TO LOCATE INFO ON THE OP CODE TO USE WHEN THE VEHICLE IS NOT ON THE OPEN RECALL LIST BUT HAS THE CONCERN
Re: RECALL #10023 COBALT PWR STRG ASST - 06/15/2010
i had two claims with this situation i called the dbc,they told me to confirm the problem and h route them using the replacement number both of my claims were paid..
Re: RECALL #10023 COBALT PWR STRG ASST - 06/15/2010
I use the same opcode but Hroute it with a note to the warranty specialist referencing message G_0000051237. So far they go into pending for a day then pay right away. Not sure why some of the Cobalts don't show up in Investigate History though.
Re: recall for the heated wiper fluid - 06/16/2010
Our dealer principal was NOT happy he has to fork over $100 per customer prior to getting paid for this by GM (we have had between 5-15 people a day so far).... so he is having us verify the customer's mailing address, submit the claim and cutting a check ...
Re: recall for the heated wiper fluid - 06/16/2010
The owner is the only one that can sign checks, it makes cutting a check on the spot difficult. Since we get approved and paid the next day it's not a problem.
Re: recall for the heated wiper fluid - 06/16/2010
we have had only one and my service manager had a check ready for the customer when he picked up his vehicle..guess it all depends on how each dealer wants to handle this..
Re: recall for the heated wiper fluid - 06/18/2010
We are submitting the warranty and when the claim is paid, we mail the customer a check. So far none of the customers have asked for money right when they bring the vehicle in. We want to make sure we are paid before we start handing it out.
We had 4 recalls 09077, which I still show open in VIS come back on CM 030 with Repeat repair different repair order. Does any one know if this is a system error or how to clear these recalls.
Re: recall 09077 - 08/18/2009
Did you use op code V2088 or V2089?
Re: recall 09077 - 08/19/2009
Of course not! The Tech used v2091 which is for recall 09041. My favorite part is now he is mad at me. LOL feel the love, then read the recall!
CLOSED RECALL - 10/01/2009
On two of our rental units recall 09041 shows as closed in VIS and the repair has never been done. Has anyone had this happen, Is it just a glich in the system???? vin#1 94258715 09 g6 vin#2 942353517 09 g6
Re: CLOSED RECALL - 10/01/2009
Doesn't show a claim done for it either... I remember a Global Connect message about a recall that had some incorrect VINS loaded into the system as part of the recall that weren't actually supposed to be included. GM went in and closed them in the...
Re: CLOSED RECALL - 10/13/2009
I came across one also that got rejected. But the letter came out after the recall was done already. So I H route it to our DSM. Still waiting on reply.
Re: CLOSED RECALL - 10/13/2009
If you look at Ref. number: Service / Field Action / G_0000039956 in Global connect it states that recall 09041A and recall 09077A had some vins that were included in the recall vin list mistakenly. There is even a letter that was sent to the customer...
COBALT PWR STRG RECALL 10009 - 03/31/2010
HOW DO YOU CLAIM BOTH THE V2220 & V2223
recall 10023 on 2009 cobalt(not on GMVIS) - 04/09/2010
We performed the recall 10023 using V2226 on a 2009 Cobalt rental car.It rejected saying"vehicle not involved in field action". How do we put this through to get paid?
Re: recall 10023 on 2009 cobalt(not on GMVIS) - 04/09/2010
Does it fall within the vin break?
Re: recall 10023 on 2009 cobalt(not on GMVIS) - 04/09/2010
IF RECALL IS IN VIN BREAK POINT,CLAIM HAS TO BE ROUTED. I RAN INTO THE SAME THING WITH A SOLD UNIT.
Re: recall 10023 on 2009 cobalt(not on GMVIS) - 04/09/2010
MAKE SURE THAT THE RECALL IS SHOWING UP ON THE VEHICLE HISTORY (VIS) IF IT ISNT ON IT THAN ITS NOT COVERED AND IT WONT PAY UNLESS YOU CHANGE THE LO
recall for the heated wiper fluid - 06/08/2010
ok so i got a call from a customer saying that the usa today has a story saying gm is gonna pay owners of certain vehicles with heated wiper fluid $100 for disabling it permantly from their vehicles....has anyone heard anything from GM about this and ...
Re: recall for the heated wiper fluid - 06/08/2010
BULLETIN 10153 IS IN THE MESSAGE SECTION OF GLOBAL CONNECT
Re: recall for the heated wiper fluid - 06/09/2010
Recall 10153-This service procedure will permanently disable and remove the heated windshield washer fluid system. After performing the procedure, dealers are to issue a $100 USD/$105 CDN check to the customer as compensation for the loss of this feature. ...
Re: recall for the heated wiper fluid - 06/09/2010
... [/quote] I ran the vehicle history on our used car inventory that would be covered under this recall and none of them showed it yet (this morning) We have anywhere from 20-30 units in stock that could be involved in this recall. I know our accounting...
Re: recall for the heated wiper fluid - 06/14/2010
THANK YOU SO MUCH FOR THE INFO....YOU GUYS ARE THE GREATEST!!!
Re: recall for the heated wiper fluid - 06/14/2010
i submitted one in our used car inventory this mornin and we also have a customers vehicle in the shop we have to cut then a check...
RECALL #10023 COBALT PWR STRG ASST - 06/15/2010
I AM TRYING TO LOCATE INFO ON THE OP CODE TO USE WHEN THE VEHICLE IS NOT ON THE OPEN RECALL LIST BUT HAS THE CONCERN
Re: RECALL #10023 COBALT PWR STRG ASST - 06/15/2010
i had two claims with this situation i called the dbc,they told me to confirm the problem and h route them using the replacement number both of my claims were paid..
Re: RECALL #10023 COBALT PWR STRG ASST - 06/15/2010
I use the same opcode but Hroute it with a note to the warranty specialist referencing message G_0000051237. So far they go into pending for a day then pay right away. Not sure why some of the Cobalts don't show up in Investigate History though.
Re: recall for the heated wiper fluid - 06/16/2010
Our dealer principal was NOT happy he has to fork over $100 per customer prior to getting paid for this by GM (we have had between 5-15 people a day so far).... so he is having us verify the customer's mailing address, submit the claim and cutting a check ...
Re: recall for the heated wiper fluid - 06/16/2010
The owner is the only one that can sign checks, it makes cutting a check on the spot difficult. Since we get approved and paid the next day it's not a problem.
Re: recall for the heated wiper fluid - 06/16/2010
we have had only one and my service manager had a check ready for the customer when he picked up his vehicle..guess it all depends on how each dealer wants to handle this..
Re: recall for the heated wiper fluid - 06/18/2010
We are submitting the warranty and when the claim is paid, we mail the customer a check. So far none of the customers have asked for money right when they bring the vehicle in. We want to make sure we are paid before we start handing it out.
Re: recall for the heated wiper fluid - 06/22/2010
[quote] h&kchevy : Our dealer principal was NOT happy he has to fork over $100 per customer prior to getting paid for this by GM (we have had between 5-15 people a day so far).... so he is having us verify the customer's mailing address, submit the claim ...
Heated Washer Fluid Recall 10153 - 07/16/2010
What do we do with fleet vehicles that come in for this recall? It's confusing on whether or not a check gets issued for the recall, according to what is written in the actual recall itself.
Re: Heated Washer Fluid Recall 10153 - 07/16/2010
Per the recall you are to issue the check to the Leasing Co. At the very bottom of the recall they have added Q&A section. Hope this helps.
Re: Heated Washer Fluid Recall 10153 - 07/16/2010
Thanks Tonia - I found the Q&A and it was in there!
RECALL 10038 SAW AND SANDER - 07/29/2010
Anybody try to get reimbursed for the saw and sander for recall 10038 yet? They give you a labor op but how do you submit for it? I tried adding another line to the job card that we did the recall on and it rejected. I tried using a 9999999 VIN and of...
Re: RECALL 10038 SAW AND SANDER - 07/29/2010
The way I read it, you use the separate opcode putting the $225 in miscellaneous. I had planned to submit it using the VIN of the first vehicle we repaired, making a 2nd line. You said that yours rejected that way?
Re: RECALL 10038 SAW AND SANDER - 07/29/2010
Yes, I used a second line and used the labor op V2278 and it paid the first line where we performed the recall but rejected the second line saying the "Field action has already been performed on VIN". I considered putting the amount in NET but that probably...
Re: RECALL 10038 SAW AND SANDER - 07/30/2010
Do we have to put the saw/sander opcode in first & THEN run the recall? Seems to me when we had the Vibe recall for the accelerator pedal we had to put the reimbursement for floorplan in first, then the recall.... maybe any extras have to go in firs...
Re: RECALL 10038 SAW AND SANDER - 07/30/2010
I called DBC and h&kchevy is correct. You have to submit the saw and sander labor op first and then submit for the recall.
Reject of the Month - 04/23/2018
... Code 243: Error 081 Cannot Be Authorized and Must Be Corrected. After receiving three recall notices on their 2017 GMC Sierra, the owner brought their vehicle in for service on March 27. The vehicle was involved in the following recall programs: Recall...
Reject of the Month - 04/17/2017
... error codes listed above. In many cases the errors were associated with duplicate performance of recall 16007: frontal airbag and pre-tensioner non-deploy. The recall addresses the SDM of involved vehicles. Dealers are to reprogram the SDM with new software...
Forum - 03/24/2023
I also haven't been doing these remind me do I have to submit a LOP while the recall is in no remedy status and then another when the recall is completed?
Forum - 01/05/2023
Is anyone else having a problem with this recall not giving a wcc?
New GM trick - basically it is theft - 12/20/2022
In the last 2 days I am running into a bunch of recall issues on new units.I have a few customer and PDI tickets, you open the ticket and check the VIS, open recall. In the shop for a day or two then you get the invoice to process the recall and GM closed...
Forum - 12/20/2022
There is a section in the recall letter stating to check and make sure before the recall is performed that it is still open. Regardless of when the repair oder was opened. the Tec should make sure before doing said recall that it is actually...
expired recalls - 03/06/2024
expired recall by bumper to bumperFormat: Article
Field Action Status Change Form: CAM-03 - 10/01/2021
Some vehicle owners may contact the dealership requesting the closure of a recall campaign, declining to have the recall performed on their vehicle. They may deny completion of the recall to maintain the vehicle in its original, from the factory, state. When...
Recalls as Add On Repairs - 09/09/2014
Service advisors should always verify that there are no open recalls on the vehicle they are writing up for service. However, that doesn't always happen. If an open recall is discovered after a job card has been written, the customer must first be contacted...
Updates, Recalls, & Special Coverage - 08/05/2014
... conditions on the vehicles they build and will notify a customer when a Product Field Action, or recall as many call it, has been opened on their vehicle. Product Field Actions are sometimes announced when a vehicle is very new and many times the involved...
Reject of the Month - 07/01/2014
A Pennsylvania dealer has several transaction rejects associated with Noncompliance Recall 14105, Passenger Side Instrument Panel Performance. The recall applies to certain 2009-2014 Chevrolet Express and GMC Savana vehicles equipped with a passenger...
Pre-Delivery Inspection (PDI) Credit - 09/03/2015
... September 1, 2015, on any new vehicle that is reported sold with an open Safety or Non-Compliance Recall showing in Investigate Vehicle History (IVH). GM states that with the focus on safety, anything less than 100% completion of all safety and...
Continental Replacement Tires - 10/02/2015
Continental Tire has initiated a tire safety recall that affects certain passenger tires. Tires that are involved in the recall include: P225/45R17 91H ContiPro Contact and P205/65R15 95T Extra Load ContiPro Contact. The tires are being recalled for loss...
CTP Vehicles with Open Recalls - 04/08/2016
A rental vehicle cannot be given to a customer when there is an open recall. This is true whether the rental vehicle came from an outside source, or the service agent's own vehicle, as part of the Courtesy Transportation Program. Beginning March 11th,...
Part Returns for Recalls 14030 and 14187 - 11/25/2014
When requested, specific components must be returned to the WPC for recalls 14030 and 14187. The following lists which part(s) to return for each recall:Recall 14030 Side Impact Airbag Connector: Return the yellow connector that is removed as a result...
Towing on a life time warr part ? - 09/15/2009
For the life of me I cant recall if it covered.
[quote] h&kchevy : Our dealer principal was NOT happy he has to fork over $100 per customer prior to getting paid for this by GM (we have had between 5-15 people a day so far).... so he is having us verify the customer's mailing address, submit the claim ...
Heated Washer Fluid Recall 10153 - 07/16/2010
What do we do with fleet vehicles that come in for this recall? It's confusing on whether or not a check gets issued for the recall, according to what is written in the actual recall itself.
Re: Heated Washer Fluid Recall 10153 - 07/16/2010
Per the recall you are to issue the check to the Leasing Co. At the very bottom of the recall they have added Q&A section. Hope this helps.
Re: Heated Washer Fluid Recall 10153 - 07/16/2010
Thanks Tonia - I found the Q&A and it was in there!
RECALL 10038 SAW AND SANDER - 07/29/2010
Anybody try to get reimbursed for the saw and sander for recall 10038 yet? They give you a labor op but how do you submit for it? I tried adding another line to the job card that we did the recall on and it rejected. I tried using a 9999999 VIN and of...
Re: RECALL 10038 SAW AND SANDER - 07/29/2010
The way I read it, you use the separate opcode putting the $225 in miscellaneous. I had planned to submit it using the VIN of the first vehicle we repaired, making a 2nd line. You said that yours rejected that way?
Re: RECALL 10038 SAW AND SANDER - 07/29/2010
Yes, I used a second line and used the labor op V2278 and it paid the first line where we performed the recall but rejected the second line saying the "Field action has already been performed on VIN". I considered putting the amount in NET but that probably...
Re: RECALL 10038 SAW AND SANDER - 07/30/2010
Do we have to put the saw/sander opcode in first & THEN run the recall? Seems to me when we had the Vibe recall for the accelerator pedal we had to put the reimbursement for floorplan in first, then the recall.... maybe any extras have to go in firs...
Re: RECALL 10038 SAW AND SANDER - 07/30/2010
I called DBC and h&kchevy is correct. You have to submit the saw and sander labor op first and then submit for the recall.
Reject of the Month - 04/23/2018
... Code 243: Error 081 Cannot Be Authorized and Must Be Corrected. After receiving three recall notices on their 2017 GMC Sierra, the owner brought their vehicle in for service on March 27. The vehicle was involved in the following recall programs: Recall...
Reject of the Month - 04/17/2017
... error codes listed above. In many cases the errors were associated with duplicate performance of recall 16007: frontal airbag and pre-tensioner non-deploy. The recall addresses the SDM of involved vehicles. Dealers are to reprogram the SDM with new software...
Forum - 03/24/2023
I also haven't been doing these remind me do I have to submit a LOP while the recall is in no remedy status and then another when the recall is completed?
Forum - 01/05/2023
Is anyone else having a problem with this recall not giving a wcc?
New GM trick - basically it is theft - 12/20/2022
In the last 2 days I am running into a bunch of recall issues on new units.I have a few customer and PDI tickets, you open the ticket and check the VIS, open recall. In the shop for a day or two then you get the invoice to process the recall and GM closed...
Forum - 12/20/2022
There is a section in the recall letter stating to check and make sure before the recall is performed that it is still open. Regardless of when the repair oder was opened. the Tec should make sure before doing said recall that it is actually...
expired recalls - 03/06/2024
expired recall by bumper to bumperFormat: Article
Field Action Status Change Form: CAM-03 - 10/01/2021
Some vehicle owners may contact the dealership requesting the closure of a recall campaign, declining to have the recall performed on their vehicle. They may deny completion of the recall to maintain the vehicle in its original, from the factory, state. When...
Recalls as Add On Repairs - 09/09/2014
Service advisors should always verify that there are no open recalls on the vehicle they are writing up for service. However, that doesn't always happen. If an open recall is discovered after a job card has been written, the customer must first be contacted...
Updates, Recalls, & Special Coverage - 08/05/2014
... conditions on the vehicles they build and will notify a customer when a Product Field Action, or recall as many call it, has been opened on their vehicle. Product Field Actions are sometimes announced when a vehicle is very new and many times the involved...
Reject of the Month - 07/01/2014
A Pennsylvania dealer has several transaction rejects associated with Noncompliance Recall 14105, Passenger Side Instrument Panel Performance. The recall applies to certain 2009-2014 Chevrolet Express and GMC Savana vehicles equipped with a passenger...
Pre-Delivery Inspection (PDI) Credit - 09/03/2015
... September 1, 2015, on any new vehicle that is reported sold with an open Safety or Non-Compliance Recall showing in Investigate Vehicle History (IVH). GM states that with the focus on safety, anything less than 100% completion of all safety and...
Continental Replacement Tires - 10/02/2015
Continental Tire has initiated a tire safety recall that affects certain passenger tires. Tires that are involved in the recall include: P225/45R17 91H ContiPro Contact and P205/65R15 95T Extra Load ContiPro Contact. The tires are being recalled for loss...
CTP Vehicles with Open Recalls - 04/08/2016
A rental vehicle cannot be given to a customer when there is an open recall. This is true whether the rental vehicle came from an outside source, or the service agent's own vehicle, as part of the Courtesy Transportation Program. Beginning March 11th,...
Part Returns for Recalls 14030 and 14187 - 11/25/2014
When requested, specific components must be returned to the WPC for recalls 14030 and 14187. The following lists which part(s) to return for each recall:Recall 14030 Side Impact Airbag Connector: Return the yellow connector that is removed as a result...
Towing on a life time warr part ? - 09/15/2009
For the life of me I cant recall if it covered.
Re: 07035 - 06/11/2008
If GMVIS show open recall,I would perform recall.most likely GM decided that there more vehicles involved than stated in special policy.
Re: DIFF CARR SUPT BUSHING LABOR OP ?? - 02/12/2009
Isn't there a recent product safety recall on this? Recall #08178B - does that apply?
Re: Exterior Roof Panel - 06/09/2008
USE CLAIM TYPE B WITH A "G" AUTHORIZATION CODE AND THE LABOR OP FROM THE RECALL.
Re: Exterior Roof Panel - 06/09/2008
I thought you could only use recall labor ops once per vehicle, if you use the recall one again you would have to H route to AVM for approval. I would treat it as a new repair. You haven't worked on the vehicle before in this area, so you should be...
Related LOPs - 10/23/2007
... the VIN or vehicle line and model year, select the labor operation search feature and enter the recall number; the system will then populate the applicable recall labor operations. Select and click on one of those operations to view eligible related...
Forum - 12/13/2007
You need to submit a labor op under the recall in order to clear the open status of the recall on the vis there should be a labor op listed on the recall bull for an inspect or system check only with no work done. If not, I'd call either DBC or you...
Missed Revenue - Recalls - 02/24/2022
... the country. The following are common areas of missed revenue Administrative Allowance, Shuttles, Recalls, Parts Expediting, Paint Material Allowance, Fluid Leak Analyze Find training videos for these and other Missed Warranty Revenue topics in the Training...
Re: Part Expedite - 04/22/2013
I HAVE COLLECTED A PARTS PICK UP ON A RECALL BEFORE!!
Re: Part Expedite - 04/22/2013
I HAVE CLAIMED PART EXPEDITE ON A RECALL, BUT IT HAS TO GET GM AUTHORIZATION
Re: Part Expedite - 04/22/2013
I have never had to get GM Auth for a parts expedite on a recall..
Re: Customer Satisfaction 10287C ended 10/31/2012 - 11/07/2012
We had one on 11/5, IVH showed an open recall 10287 and no sign of the Special Coverage. 2 days and a rejected claim later, the VIN is STILL showing an open recall and now the special coverage as well. Anyone know if I submit for the special coverage...
Stop Delivery Floor Plan Reimbursement - 05/15/2014
I was just wondering if there was a generic floor plan reimbursement labor op code. On recall 14128 there was a labor code on the recall document. For recall 14201, that was also stop delivery there isn't one. I would like to be able to get that since...
Forum - 12/03/2019
Won't self debiting the claim reopen the recall?
Forum - 10/29/2019
What is your question about recall?
Lower Control Arm Weld-A182202370 - 05/29/2019
Hello Everyone!How is everyone processing their claims for this recall? We have about 20 open job cards with this recall. Since there is a stop sell on the vehicle am I able to close out the recall to get the job card closed or should I leave...
Forum - 10/11/2022
9106000 is the LOP in the recall bulletin
Forum - 07/07/2022
... be a copy of the sent messages but I think they are coded. I see the June 10th update to this recall still says the same idiotic thing. This just has me ignited, not sure why. I am also dealing this morning with a recall that says it expires...
Forum - 02/18/2022
Thanks to all of you for this information. How did you verify ownership? The recall has already been done and the advisor didn't get a copy of the registration. We do have a copy of the recall card that the customer received from GM reminding them of...
AIR BAG RECALLS - 02/23/2022
Looking for some clairity. Whens submitting a air bag recall do I claim all .7 plus the admin allowance every recall? Even if the tech did not take .7 to finish the recall?
Key Cut/Laser Cut Charge - 02/10/2021
HiOur parts department charges out a fee everytime they do a laser key cut. Can I claim that on recall and warranty claims? In recall 14294 it states that the key cut is included in the time but have things changed on how they are done since that recall...
Re: CAM-02 Report - 10/19/2015
The CAM-02 (Recall Vehicle Action Report) is available in the Service Forms application of GlobalConnect. From the Service page scroll down to the Applications area to select the Service Forms link. The link for the CAM-02 is listed in the General Information...
What Would You Do - 12/16 - 11/29/2016
... paid repair to correct an issue with the engine mounted high pressure fuel pump, as outlined in recall 43180. The vehicle was reported salvaged in August of 2013, and the repairs were performed in November 2013. The customer received notice of the...
Forum - 03/26/2019
Recall opcodes are one and done. I'm still a little gray on what is 12 and what is 24 so I am interested in what others say. You can't do the recall again but if the part fails you can do a ZPTI using the regular operation code. Some special coverages ...
Forum - 05/31/2018
Recommend documentation of the unique situation on the CAM-02 form as well as on the job card supporting why the recall cannot be performed. While the CAM-02 does not close the recall it supports that either the recall cannot be completed or the owner...
Which claim first? - 03/05/2018
I need to file a claim for cust reimb for a repair now covered by recall. We also have to do the recall with the new parts. I don't remember in which order I file the claims. I thought it was remibursement, then recall repair. The bulletin doesn't say...
If GMVIS show open recall,I would perform recall.most likely GM decided that there more vehicles involved than stated in special policy.
Re: DIFF CARR SUPT BUSHING LABOR OP ?? - 02/12/2009
Isn't there a recent product safety recall on this? Recall #08178B - does that apply?
Re: Exterior Roof Panel - 06/09/2008
USE CLAIM TYPE B WITH A "G" AUTHORIZATION CODE AND THE LABOR OP FROM THE RECALL.
Re: Exterior Roof Panel - 06/09/2008
I thought you could only use recall labor ops once per vehicle, if you use the recall one again you would have to H route to AVM for approval. I would treat it as a new repair. You haven't worked on the vehicle before in this area, so you should be...
Related LOPs - 10/23/2007
... the VIN or vehicle line and model year, select the labor operation search feature and enter the recall number; the system will then populate the applicable recall labor operations. Select and click on one of those operations to view eligible related...
Forum - 12/13/2007
You need to submit a labor op under the recall in order to clear the open status of the recall on the vis there should be a labor op listed on the recall bull for an inspect or system check only with no work done. If not, I'd call either DBC or you...
Missed Revenue - Recalls - 02/24/2022
... the country. The following are common areas of missed revenue Administrative Allowance, Shuttles, Recalls, Parts Expediting, Paint Material Allowance, Fluid Leak Analyze Find training videos for these and other Missed Warranty Revenue topics in the Training...
Re: Part Expedite - 04/22/2013
I HAVE COLLECTED A PARTS PICK UP ON A RECALL BEFORE!!
Re: Part Expedite - 04/22/2013
I HAVE CLAIMED PART EXPEDITE ON A RECALL, BUT IT HAS TO GET GM AUTHORIZATION
Re: Part Expedite - 04/22/2013
I have never had to get GM Auth for a parts expedite on a recall..
Re: Customer Satisfaction 10287C ended 10/31/2012 - 11/07/2012
We had one on 11/5, IVH showed an open recall 10287 and no sign of the Special Coverage. 2 days and a rejected claim later, the VIN is STILL showing an open recall and now the special coverage as well. Anyone know if I submit for the special coverage...
Stop Delivery Floor Plan Reimbursement - 05/15/2014
I was just wondering if there was a generic floor plan reimbursement labor op code. On recall 14128 there was a labor code on the recall document. For recall 14201, that was also stop delivery there isn't one. I would like to be able to get that since...
Forum - 12/03/2019
Won't self debiting the claim reopen the recall?
Forum - 10/29/2019
What is your question about recall?
Lower Control Arm Weld-A182202370 - 05/29/2019
Hello Everyone!How is everyone processing their claims for this recall? We have about 20 open job cards with this recall. Since there is a stop sell on the vehicle am I able to close out the recall to get the job card closed or should I leave...
Forum - 10/11/2022
9106000 is the LOP in the recall bulletin
Forum - 07/07/2022
... be a copy of the sent messages but I think they are coded. I see the June 10th update to this recall still says the same idiotic thing. This just has me ignited, not sure why. I am also dealing this morning with a recall that says it expires...
Forum - 02/18/2022
Thanks to all of you for this information. How did you verify ownership? The recall has already been done and the advisor didn't get a copy of the registration. We do have a copy of the recall card that the customer received from GM reminding them of...
AIR BAG RECALLS - 02/23/2022
Looking for some clairity. Whens submitting a air bag recall do I claim all .7 plus the admin allowance every recall? Even if the tech did not take .7 to finish the recall?
Key Cut/Laser Cut Charge - 02/10/2021
HiOur parts department charges out a fee everytime they do a laser key cut. Can I claim that on recall and warranty claims? In recall 14294 it states that the key cut is included in the time but have things changed on how they are done since that recall...
Re: CAM-02 Report - 10/19/2015
The CAM-02 (Recall Vehicle Action Report) is available in the Service Forms application of GlobalConnect. From the Service page scroll down to the Applications area to select the Service Forms link. The link for the CAM-02 is listed in the General Information...
What Would You Do - 12/16 - 11/29/2016
... paid repair to correct an issue with the engine mounted high pressure fuel pump, as outlined in recall 43180. The vehicle was reported salvaged in August of 2013, and the repairs were performed in November 2013. The customer received notice of the...
Forum - 03/26/2019
Recall opcodes are one and done. I'm still a little gray on what is 12 and what is 24 so I am interested in what others say. You can't do the recall again but if the part fails you can do a ZPTI using the regular operation code. Some special coverages ...
Forum - 05/31/2018
Recommend documentation of the unique situation on the CAM-02 form as well as on the job card supporting why the recall cannot be performed. While the CAM-02 does not close the recall it supports that either the recall cannot be completed or the owner...
Which claim first? - 03/05/2018
I need to file a claim for cust reimb for a repair now covered by recall. We also have to do the recall with the new parts. I don't remember in which order I file the claims. I thought it was remibursement, then recall repair. The bulletin doesn't say...
Forum - 03/27/2018
Probably the same reason that in the engine fan motor recall on SUV's they say in the recall to replace the motor and fan if it is not the correct design and then make no provision in the parts list for doing exactly that. Which happily leaves me with...
Top 10 Things Service Advisors Should Never Do - 07/30/2013
Miss a Recall. Most recalls that are performed in dealerships are a result of the customer scheduling an appointment to have the recall performed. GM notifies a customer when a recall has been issued on their vehicle with a letter. However, people move,...
HAS THIS HAPPENED TO ANYONE ELSE? - 02/20/2009
I SENT OUT RECALL NOTICES LAST WEEK. I RECEIVED A CALL FROM ONE OUR CUSTOMERS STATING THAT GM SENT THEM NOTICE OF THE RECALL AND THE PART AND INSTRUCTIONS TO FIX IT. I'VE KNOWN ABOUT THE NOTICE BUT THIS WAS THE FIRST TIME I'D EVER HEARD OF THEM SENDING...
Ignition Switch KEY Points - 06/06/2014
The maximum rental days per recall transaction is 30 days to ensure payment and to avoid having to route the transaction for review. A new transaction should be created every 30 days for extended rentals.Confirm that the rental per day charge...
The New GlobalConnect - 09/03/2015
... link. The link for the CAM-02 is listed in the General Information section of Service Forms. The Recall Vehicle Action Report (CAM-02) is to be used to report the status of open recall vehicles. The completed form is to be listed to the address noted...
Global Warranty Management - 10/08/2012
... Parts Information and Availability link of the Parts tab, under Search Part Information. If a recall is not listed with the VIN in IVH, but the recall repair procedure applies to the vehicle condition, select the closest to or most appropriate labour...
Concern, Cause and Correction - 05/02/2012
Did you know that the 3 C's are required on all warranty repairs? Even on special policy repairs and recalls. More importantly, are the technicians familiar with this policy? All job cards must contain a clear and concise write up with all customer conditions...
Forum - 04/24/2023
I would be cautious. This recall shows open on your VIN? Not that I don't trust you but what is your last 8? If the recall is open and this vehicle was from Canada (I see a lot of them too) then I would advise you to check with your Warranty Support rep...
What Would You Do? - 07/23 - 06/26/2023
The owner of a 2022 GMC Sierra 2500HD truck recently took their vehicle to their local dealership for completion of Recall N222375791, Park Assist Retrofit. The technician installed the parking assist module per recall and programmed the park assist module,...
Forum - 07/14/2023
If a recall is not published yet you can find information and FAQ by going to your homepage in global and using the white search box top center of the screen. Type in the recall number and hit the search you will get some results showing the announcement...
Recalls - 10/26/2021
Recalled: GM has announced that the defective lithium-ion battery modules in certain Chevrolet Bolt EVs and EUVs with new lithium-ion modules will be replaced. There are two manufacturing defects that are attributing to the problem, a torn anode tab and ...
Recalls 13454C, 14063C, 14092B, 14113D, & 14133D - 01/21/2015
All of the ignition switch, ignition lock cylinder, and ignition key recalls have been updated. The part information and warranty transaction sections of the bulletins have been revised in an effort to simplify the dealer ordering process for all ignition...
Re: Volt Rental - 02/27/2013
... 2 way shuttle if transportation was provided to and from the dealership. You may want to read the recall information sometimes the recall will pay for rental. Maybe your service manager was thinking about an admin message that came out in 12/2011 that...
Forum - 01/02/2018
The Recall Vehicle Action Report: CAM-02 is available within the General Information section of Service Forms. Complete the Owner Unwilling/Unable to Bring in Vehicle section of the form. Keep in mind that "this will not close the recall in IVH - GM is...
Forum - 01/28/2019
As i recall, we had this issue with the steering torque sensors, and it boiled down to installation and the sensors being escpecially touchy! They revised the procedure to account for this revelation of sensitivity. Not sure if she is speaking of the...
Forum - 01/28/2019
It is recall 14117 with the steering torque sensor. I feel like this is the 4th time I've been questioned on why they don't allow 2 (not sure if all have been the same recall but all 4 sensors have been writeoffs I believe). And when I explain the reasoning...
Forum - 05/04/2021
Per the recall, Dealers can and should perform the procedure in this bulletin on any vehicle with an “open” status on the Investigate Vehicle History (IVH) screen in GM Global Warranty Management system. I don't see a serparate Op...
What Would You Do? - 07/22 - 06/20/2022
... obtained and installed the replacement. The technician documented the situation with the initial recall part to support the installation of the second part. Both components were charged out on the same line on the job card, with supporting documentation.Should...
What Would You Do - 06/19 - 05/29/2019
The owner of a late model vehicle visited the dealership to have a recall performed. At write up the service advisor noted the customer estimated mileage on the job card, with the recall as the only customer concern.When bringing the vehicle into the...
A182202370-LOWER CONTROL ARM WELD - 06/18/2019
Good Day!So now that there is finally a remedy available for this recall I am really losing my mind. So the first inspect was seeing if there was NOK or OK arms/weld...and if it was good then it twas good...but if it failed we had to hold the vehicle...
AIRBAGS - 01/21/2021
Help!! I returned 6 airbags for the recall on the full size trucks with the Fedex labels i had left over from the last recall ,what i call the candy stripe labels. They have all returned back to me with a message that the return reason is "improper...
Reject of the Month - June 2021 - 05/26/2021
Reject 067: Part X is not a compatible part for labor code X. NonCompliance Recall N202323021 Incorrect Torsion Bar Built Into Front Seat Belt Retractors is the basis of this month’s Reject of the Month article. The recall addresses...
Forum - 04/28/2023
In the past as long as I had the documentation (IVH) to show that the recall was open at the time of write-up and they have reopened the recall so that I could claim it and attach the documentation. It looks like now that all we need to do is 'h' route...
Slotted Service Keys - 09/27/2016
Certain Buick, Cadillac, Chevrolet, Oldsmobile, and Pontiac vehicles may have been involved in recalls 14172, 14299, 14350 for Unintended Ignition Key Rotation. As a result of the recall, the customer may have purchased additional ignition keys over the...
Super Cruise - 06/25/2018
Recall 17479 involves reprogramming five modules, including HVAC, IPC, ESCM, SRR, and ASCM. When performing the reprogram procedure, the SPS Warranty Claim Code for all five modules must be entered when submitting the transaction. One warranty Claim Code ...
Probably the same reason that in the engine fan motor recall on SUV's they say in the recall to replace the motor and fan if it is not the correct design and then make no provision in the parts list for doing exactly that. Which happily leaves me with...
Top 10 Things Service Advisors Should Never Do - 07/30/2013
Miss a Recall. Most recalls that are performed in dealerships are a result of the customer scheduling an appointment to have the recall performed. GM notifies a customer when a recall has been issued on their vehicle with a letter. However, people move,...
HAS THIS HAPPENED TO ANYONE ELSE? - 02/20/2009
I SENT OUT RECALL NOTICES LAST WEEK. I RECEIVED A CALL FROM ONE OUR CUSTOMERS STATING THAT GM SENT THEM NOTICE OF THE RECALL AND THE PART AND INSTRUCTIONS TO FIX IT. I'VE KNOWN ABOUT THE NOTICE BUT THIS WAS THE FIRST TIME I'D EVER HEARD OF THEM SENDING...
Ignition Switch KEY Points - 06/06/2014
The maximum rental days per recall transaction is 30 days to ensure payment and to avoid having to route the transaction for review. A new transaction should be created every 30 days for extended rentals.Confirm that the rental per day charge...
The New GlobalConnect - 09/03/2015
... link. The link for the CAM-02 is listed in the General Information section of Service Forms. The Recall Vehicle Action Report (CAM-02) is to be used to report the status of open recall vehicles. The completed form is to be listed to the address noted...
Global Warranty Management - 10/08/2012
... Parts Information and Availability link of the Parts tab, under Search Part Information. If a recall is not listed with the VIN in IVH, but the recall repair procedure applies to the vehicle condition, select the closest to or most appropriate labour...
Concern, Cause and Correction - 05/02/2012
Did you know that the 3 C's are required on all warranty repairs? Even on special policy repairs and recalls. More importantly, are the technicians familiar with this policy? All job cards must contain a clear and concise write up with all customer conditions...
Forum - 04/24/2023
I would be cautious. This recall shows open on your VIN? Not that I don't trust you but what is your last 8? If the recall is open and this vehicle was from Canada (I see a lot of them too) then I would advise you to check with your Warranty Support rep...
What Would You Do? - 07/23 - 06/26/2023
The owner of a 2022 GMC Sierra 2500HD truck recently took their vehicle to their local dealership for completion of Recall N222375791, Park Assist Retrofit. The technician installed the parking assist module per recall and programmed the park assist module,...
Forum - 07/14/2023
If a recall is not published yet you can find information and FAQ by going to your homepage in global and using the white search box top center of the screen. Type in the recall number and hit the search you will get some results showing the announcement...
Recalls - 10/26/2021
Recalled: GM has announced that the defective lithium-ion battery modules in certain Chevrolet Bolt EVs and EUVs with new lithium-ion modules will be replaced. There are two manufacturing defects that are attributing to the problem, a torn anode tab and ...
Recalls 13454C, 14063C, 14092B, 14113D, & 14133D - 01/21/2015
All of the ignition switch, ignition lock cylinder, and ignition key recalls have been updated. The part information and warranty transaction sections of the bulletins have been revised in an effort to simplify the dealer ordering process for all ignition...
Re: Volt Rental - 02/27/2013
... 2 way shuttle if transportation was provided to and from the dealership. You may want to read the recall information sometimes the recall will pay for rental. Maybe your service manager was thinking about an admin message that came out in 12/2011 that...
Forum - 01/02/2018
The Recall Vehicle Action Report: CAM-02 is available within the General Information section of Service Forms. Complete the Owner Unwilling/Unable to Bring in Vehicle section of the form. Keep in mind that "this will not close the recall in IVH - GM is...
Forum - 01/28/2019
As i recall, we had this issue with the steering torque sensors, and it boiled down to installation and the sensors being escpecially touchy! They revised the procedure to account for this revelation of sensitivity. Not sure if she is speaking of the...
Forum - 01/28/2019
It is recall 14117 with the steering torque sensor. I feel like this is the 4th time I've been questioned on why they don't allow 2 (not sure if all have been the same recall but all 4 sensors have been writeoffs I believe). And when I explain the reasoning...
Forum - 05/04/2021
Per the recall, Dealers can and should perform the procedure in this bulletin on any vehicle with an “open” status on the Investigate Vehicle History (IVH) screen in GM Global Warranty Management system. I don't see a serparate Op...
What Would You Do? - 07/22 - 06/20/2022
... obtained and installed the replacement. The technician documented the situation with the initial recall part to support the installation of the second part. Both components were charged out on the same line on the job card, with supporting documentation.Should...
What Would You Do - 06/19 - 05/29/2019
The owner of a late model vehicle visited the dealership to have a recall performed. At write up the service advisor noted the customer estimated mileage on the job card, with the recall as the only customer concern.When bringing the vehicle into the...
A182202370-LOWER CONTROL ARM WELD - 06/18/2019
Good Day!So now that there is finally a remedy available for this recall I am really losing my mind. So the first inspect was seeing if there was NOK or OK arms/weld...and if it was good then it twas good...but if it failed we had to hold the vehicle...
AIRBAGS - 01/21/2021
Help!! I returned 6 airbags for the recall on the full size trucks with the Fedex labels i had left over from the last recall ,what i call the candy stripe labels. They have all returned back to me with a message that the return reason is "improper...
Reject of the Month - June 2021 - 05/26/2021
Reject 067: Part X is not a compatible part for labor code X. NonCompliance Recall N202323021 Incorrect Torsion Bar Built Into Front Seat Belt Retractors is the basis of this month’s Reject of the Month article. The recall addresses...
Forum - 04/28/2023
In the past as long as I had the documentation (IVH) to show that the recall was open at the time of write-up and they have reopened the recall so that I could claim it and attach the documentation. It looks like now that all we need to do is 'h' route...
Slotted Service Keys - 09/27/2016
Certain Buick, Cadillac, Chevrolet, Oldsmobile, and Pontiac vehicles may have been involved in recalls 14172, 14299, 14350 for Unintended Ignition Key Rotation. As a result of the recall, the customer may have purchased additional ignition keys over the...
Super Cruise - 06/25/2018
Recall 17479 involves reprogramming five modules, including HVAC, IPC, ESCM, SRR, and ASCM. When performing the reprogram procedure, the SPS Warranty Claim Code for all five modules must be entered when submitting the transaction. One warranty Claim Code ...
Takata Air Bag - 10/27/2020
... is overseeing efforts to help improve completion rates for the Takata Air Bag Safety Recall. GM is offering a $50 Mastercard Reward Card offer that is available to approximately 97,000 owners affected by the safety recall. Owners that have their vehicles...
Control Module Programming - 12/19/2018
... inaccurate, or missing Warranty Claim Codes are subject to debit. Entry of an invalid WCC on a recall transaction may result in the recall being reopened. ...
Increase In Sales - 05/09/2014
... last month and a 7 percent gain overall. Customers that have been affected by the ignition switch recall were initially offered a $500 discount toward the purchase of a new vehicle. GM is now allowing those customers to qualify for employee pricing....
Service Update Bulletin 13330 - 02/27/2014
... incorrect calibrations values in the Active Fuel Management System, are also involved in Safety Recall 14008. When recall 14008 is performed on the vehicle it will include the calibration for SUB 13330. ...
Customer Satisfaction Program 11034 - 04/12/2011
Service Air Bag Message-Replace Connectors: Approximately 52,000 vehicles are involved in the recall to inspect and, if necessary, replace the front seat mounted side impact air bag connectors. The recall involves certain 2010 Chevrolet Malibu and Pontiac...
Recalls that are open but Expire with Base Warranty? - 06/07/2019
Does anyone know how to clear these without actually doing the recall? I've found that I can submit it and it will accept. We've done this because we have to clear the recall to be able to sell the vehicle. What are our other options...
ODOMETER DISCRPENCY - 01/06/2020
... mileage on a vehicle and we are now trying to correct it. This vehicle already paid an open recall with incorrect mileage. I know that I cannot adjust the mileage on a claim. If I debit this back for the odometer error, how do we make...
Customer Reimbursement for old recalls - 02/11/2022
... is still paying the customer for a part that is removed and permanently disabled as in the case of recall 10153 and the removal of the heated windshield washer module. It shows $100 to go to them. This recall is going back to 2010 so was wondering if...
Forum - 07/07/2022
I agree with both the scenarios ewill3rd stated. In the case of a recall, I would add a line, advise the cusotmer and get their approval, have signed off for add line, and make the part replacement service agent installed. The labor op used would be the...
Forum - 07/20/2022
this approach seems to make the most sense in that once the recall is done,,,another repair is just considered that,,,not a recall,,,and allows GM to see if the update procedure / part is working and fixing the problem
Working Capital - 05/06/2019
So, who knows about working capital? I know to initally submit op code 9800025 (recall A182202370) for stop sale vehicles as a ZSET transaction type with 0 dollar amount for enrollment. Do we get paid after the recall is released to complete or where...
Forum - 05/11/2018
... had to H-route the claim. I didn't think the system would let us submit it under ZFAT with recall labor operation since the Recall showed as closed, but it did....
Re: Bringing customers in - 12/22/2015
It is quite slow here, especially now that it's the week of Christmas! We use the recall list to send out postcards to customers reminding them that they have an open recall(s) too. Is the 6 month list one that you get off of your DMS for customer's...
new vehicle open recalls - 09/08/2015
New car sales could not pull incentives on a new vehicle because it had an open recall, but when I pull the new vehicle inventory report it doesn't show an open recall. Does anyone have a better way of keeping up with the recalls on the new vehicle ...
Forum - 08/16/2017
... we don't have the print out and only the code can we not submit the claim? If not then the recall would stay open and then the customer would have to come back in to have the recall redone? :-/...
Forum - 03/21/2017
... to warranty with the date, time and explanation and a second authorization verifying the open recall found after job card write up with time, date, explanation along with information regarding the customer's authorization to add the recall to the...
reimbursement for special coverage - 04/12/2013
If a customer brings in a repair done at a non gm garage for a recall reimbursement, do we reimburse them for what the recall would pay or the amount on their invoice they bring in.
Re: Customer Satisfaction 10287C ended 10/31/2012 - 11/07/2012
It wont allow you to use the labor op for the recall, you'll have to use Reprogram ECM, and A authorize for it to go through if its out of warranty. The claim I had on 11/1 still shows the open recall on that vehicle.
goodwill reimbursement - 07/23/2012
Im haveing a brain freeze trying to find a labour op for reimbursement to a customer for repairs that customer states had a recall on their vehicle for power steering. recall doesn't apply to the vehicle we have a customer assistance case on it.
Re: These recalls are killing me! - 03/31/2014
We had one that was on the list did the recall and it rejected cause there is no recall in viss. We called out DMA and he said you have to wait till it shows on viss then do them, and it will reject and not pay if its done before it comes out. If it does...
Re: Recalls 14063 and 13454 (Courtesy Transportation) - 04/30/2014
If I have submitted the rental first and it went into pending, do I have to wait to submit the recall after it pays the rental or can I go ahead and submit the recall now.
What Would You Do - 07/14 - 07/01/2014
Over the past few months I have received several contacts regarding stop delivery notices and the associated recall bulletins. One dealer in particular had a handful of vehicles that were involved in one of the recent stop delivery orders. While the recalls...
Re: Stop Delivery Floor Plan Reimbursement - 07/02/2014
sschepp - I send in the floor plan reimbursement first, once it is accepted, then I send in the the actual recall. If the recall # doesn't show up in GM Global - when you look in SI/Bulletin or in VIS, wait until it does or the transaction will not a...
What Would You Do - 11/14 - 10/31/2014
... a result of a concern with the sudden loss of power steering assist in vehicles with EPS and open recall 14118. The store had two different job cards with multiple controllers charged out. On one of the job cards the technician comments stated that...
Re: Recalls 14063 and 13454 (Courtesy Transportation) - 04/22/2014
...Yes.... they pay easily. Be sure to submit the rental FIRST. Per the recall instructions it should be the first line submitted. Follow the instructions written in the recall. You may have to H-route it depending on your dealerships restrictions...
... is overseeing efforts to help improve completion rates for the Takata Air Bag Safety Recall. GM is offering a $50 Mastercard Reward Card offer that is available to approximately 97,000 owners affected by the safety recall. Owners that have their vehicles...
Control Module Programming - 12/19/2018
... inaccurate, or missing Warranty Claim Codes are subject to debit. Entry of an invalid WCC on a recall transaction may result in the recall being reopened. ...
Increase In Sales - 05/09/2014
... last month and a 7 percent gain overall. Customers that have been affected by the ignition switch recall were initially offered a $500 discount toward the purchase of a new vehicle. GM is now allowing those customers to qualify for employee pricing....
Service Update Bulletin 13330 - 02/27/2014
... incorrect calibrations values in the Active Fuel Management System, are also involved in Safety Recall 14008. When recall 14008 is performed on the vehicle it will include the calibration for SUB 13330. ...
Customer Satisfaction Program 11034 - 04/12/2011
Service Air Bag Message-Replace Connectors: Approximately 52,000 vehicles are involved in the recall to inspect and, if necessary, replace the front seat mounted side impact air bag connectors. The recall involves certain 2010 Chevrolet Malibu and Pontiac...
Recalls that are open but Expire with Base Warranty? - 06/07/2019
Does anyone know how to clear these without actually doing the recall? I've found that I can submit it and it will accept. We've done this because we have to clear the recall to be able to sell the vehicle. What are our other options...
ODOMETER DISCRPENCY - 01/06/2020
... mileage on a vehicle and we are now trying to correct it. This vehicle already paid an open recall with incorrect mileage. I know that I cannot adjust the mileage on a claim. If I debit this back for the odometer error, how do we make...
Customer Reimbursement for old recalls - 02/11/2022
... is still paying the customer for a part that is removed and permanently disabled as in the case of recall 10153 and the removal of the heated windshield washer module. It shows $100 to go to them. This recall is going back to 2010 so was wondering if...
Forum - 07/07/2022
I agree with both the scenarios ewill3rd stated. In the case of a recall, I would add a line, advise the cusotmer and get their approval, have signed off for add line, and make the part replacement service agent installed. The labor op used would be the...
Forum - 07/20/2022
this approach seems to make the most sense in that once the recall is done,,,another repair is just considered that,,,not a recall,,,and allows GM to see if the update procedure / part is working and fixing the problem
Working Capital - 05/06/2019
So, who knows about working capital? I know to initally submit op code 9800025 (recall A182202370) for stop sale vehicles as a ZSET transaction type with 0 dollar amount for enrollment. Do we get paid after the recall is released to complete or where...
Forum - 05/11/2018
... had to H-route the claim. I didn't think the system would let us submit it under ZFAT with recall labor operation since the Recall showed as closed, but it did....
Re: Bringing customers in - 12/22/2015
It is quite slow here, especially now that it's the week of Christmas! We use the recall list to send out postcards to customers reminding them that they have an open recall(s) too. Is the 6 month list one that you get off of your DMS for customer's...
new vehicle open recalls - 09/08/2015
New car sales could not pull incentives on a new vehicle because it had an open recall, but when I pull the new vehicle inventory report it doesn't show an open recall. Does anyone have a better way of keeping up with the recalls on the new vehicle ...
Forum - 08/16/2017
... we don't have the print out and only the code can we not submit the claim? If not then the recall would stay open and then the customer would have to come back in to have the recall redone? :-/...
Forum - 03/21/2017
... to warranty with the date, time and explanation and a second authorization verifying the open recall found after job card write up with time, date, explanation along with information regarding the customer's authorization to add the recall to the...
reimbursement for special coverage - 04/12/2013
If a customer brings in a repair done at a non gm garage for a recall reimbursement, do we reimburse them for what the recall would pay or the amount on their invoice they bring in.
Re: Customer Satisfaction 10287C ended 10/31/2012 - 11/07/2012
It wont allow you to use the labor op for the recall, you'll have to use Reprogram ECM, and A authorize for it to go through if its out of warranty. The claim I had on 11/1 still shows the open recall on that vehicle.
goodwill reimbursement - 07/23/2012
Im haveing a brain freeze trying to find a labour op for reimbursement to a customer for repairs that customer states had a recall on their vehicle for power steering. recall doesn't apply to the vehicle we have a customer assistance case on it.
Re: These recalls are killing me! - 03/31/2014
We had one that was on the list did the recall and it rejected cause there is no recall in viss. We called out DMA and he said you have to wait till it shows on viss then do them, and it will reject and not pay if its done before it comes out. If it does...
Re: Recalls 14063 and 13454 (Courtesy Transportation) - 04/30/2014
If I have submitted the rental first and it went into pending, do I have to wait to submit the recall after it pays the rental or can I go ahead and submit the recall now.
What Would You Do - 07/14 - 07/01/2014
Over the past few months I have received several contacts regarding stop delivery notices and the associated recall bulletins. One dealer in particular had a handful of vehicles that were involved in one of the recent stop delivery orders. While the recalls...
Re: Stop Delivery Floor Plan Reimbursement - 07/02/2014
sschepp - I send in the floor plan reimbursement first, once it is accepted, then I send in the the actual recall. If the recall # doesn't show up in GM Global - when you look in SI/Bulletin or in VIS, wait until it does or the transaction will not a...
What Would You Do - 11/14 - 10/31/2014
... a result of a concern with the sudden loss of power steering assist in vehicles with EPS and open recall 14118. The store had two different job cards with multiple controllers charged out. On one of the job cards the technician comments stated that...
Re: Recalls 14063 and 13454 (Courtesy Transportation) - 04/22/2014
...Yes.... they pay easily. Be sure to submit the rental FIRST. Per the recall instructions it should be the first line submitted. Follow the instructions written in the recall. You may have to H-route it depending on your dealerships restrictions...
Re: Open Recalls - 08/15/2008
In 2004 GM did away with the administrative allowance on recalls and enrolled every dealer into there recall follow up program.refernce message in archived messages in dealer world messanger.VSR20040001 used to send out post cards but found it not to...
Re: 07035 - 06/11/2008
WE CAME ACROSS THE SAMAE THING HERE UNDER SPECIAL POLICY AND THEN WHEN CUSTOMER RECEIVED RECALL WE HAD TO DO IT AGAIN USINGMA/96 AS YOU WOULD WITH ANY RECALL CLAIM AND IT PAID.
Re: Exterior Roof Panel - 06/10/2008
... operation from the LTG and submit as a part warranty claim (claim type B authorization G). The recall labor operation can only be used once, if used again the claim will reject for recall has already been performed. Additionally bulletin 05112 has...
Service Workbench: Customer and Vehicle History - 06/30/2011
... for all or part of the vehicle, regardless of what the Applicable Warranty section states. Recalls, however, may still be performed.Vehicle History - Go from the top of the Consultant Dashboard to the bottom to see what warranty transactions have previously...
VIN Too Old? No Labour Operations Available - 04/12/2011
... Occasionally, service departments encounter an older vehicle that has an open campaign or recall that needs to be addressed. Some model years, especially older model years, may no longer be supported in GWM. This issue may cause the vehicle information...
Watch those recalls - 11/18/2010
In recent months there seems to have been an increase in the number of updated (and new) recalls that service departments can encounter. The continual updates and additions require both the service department and the warranty administrator to stay on...
Staying one Step Ahead of Recalls - 01/19/2011
It seems that every time you look there is another special policy or recall that requires its own unique means of processing or special labour operations. Staying ahead of these changes can be a daunting task, but there is a simple solution that is often...
Service Update Bulletins and Stock Units - 05/14/2013
... conditions on the vehicles they build and will notify a customer when a required field action, or recall as it is commonly referred to, has been called on their vehicle. Sometimes these field actions need to be performed on vehicles that have yet to...
Ignition Switch Parts Return Request - 06/06/2014
An Excel document was attached to Global Message G_0000192928, dated 5/30/2014, which may be used to identify recall transaction parts that are still within the 15-day retention period. There are no separate part return requests from the WPC in Global...
Recalled Parts - 09/09/2014
The "Extended Retention Period for the Certain Recall Parts" article on the front page notifies GM dealers that all parts from completed recalls, or other field actions, must be retained. This policy temporarily replaces and supersedes GM's normal policy...
Older and Non-GM Rental Vehicles - 09/09/2014
GM announced back in April, that due to the expected high demand for rental vehicles associated with the Ignition Recalls, they were waiving the requirement for current model year, or one year prior, vehicles be given to customers as rental vehicles....
Recalled Fortera Tires - 02/23/2015
Recall 15025 addresses certain P255/65R18 Fortera HL tires sold by Goodyear to GM and installed on 2015 Buick Enclave, Chevrolet Traverse, and GMC Acadia vehicles. GM began requesting the return of all tires replaced related to the recall on February ...
Rental Policies - 10/26/2016
... maintenance services. Additionally, rental reimbursement can only be claimed with field action (recalls) repairs if the vehicle is: still within bumper-to-bumper warranty: the recall involves a component that would be covered under the terms of the powertrain...
Forum - 06/27/2023
... but usually the issue is the tech did not review the proper vehicle content as outlined in the recall instructions and did not perform all of the required programming. The only thing you can do is get the vehicle back in and complete the programming...
Forum - 03/23/2023
I would do exactly as you suggested. I ran into a recall the other day for some Terrain mirror covers. It says in the document that only 4% of the vehicles will need parts but the recall has only one opcode for replacing the mirror covers. Seems odd that...
Forum - 07/07/2023
... Courtesy transportation is available for customers whose vehicles are involved in this recall and are within the warranty coverage period for the warranty which is associated Frequently Asked Questions (FAQs) for Safety Recall N232404980 Driver Front...
Re: Anyone have experience with processing 15067 for replacement tires? - 07/29/2015
... tires. The completed Product Adjustment Claim Form must indicate the removal reason as "Fortera HL Recall". With the next shipment of adjustment tires, return the completed form with the tire(s) adjusted under the recall to the Goodyear Product Service...
What Would You Do - 12/18 - 11/29/2018
Recall 17019: Stochastic Pre-Ignition Causing Cracked PistonCertain 2016 and 2017 model year Chevrolet Malibu vehicles equipped with a 1.5L LFV engine may have a pre-ignition condition that could cause piston damage. If the condition occurs, performance ...
Forum - 07/07/2022
... I've run in to with the 95/5 issue. We have a claim that was opened on 05/23/2022. It had a recall on it and the rest was customer pay. The recall was done on 5/23 but the rest of the repairs were done in July due to waiting for parts. So since the customer...
Forum - 10/20/2022
I am intrigued by the unknown here, but in the past I have the tech document carefully that they verified the recall "has been completed" and in your instance I would personally submit it with the opcode and pay the tech the base time for inspecting to...
Forum - 03/12/2021
I would reverse the original recall (full debit) and H-route the new invoice as the performing of the recall for whatever the required repair is. I would include an explanation that the cause of failure is directly related to the recall that on prior...
What Would You Do - 08/21 - 07/27/2021
... as a shop supply or possibly as a non-GM part as documented within a bulletin repair procedure?A recall reprogramming was performed by the technician. The technician indicated that the reprogramming was successful per recall Nxxxxxxxxxx. A copy of the...
What Would You Do - 11/20 - 10/27/2020
A warranty administrator was challenged with a unique situation involving a recall repair on a 2019 Chevrolet Silverado with 14,284 miles. The customer visited their dealership for a LOF, MPVI, and performance of open Customer Satisfaction Recall N192264451:...
Forum - 07/17/2020
They just search for a word they know, I think. So they go in and type in what the recall is for like "block heater" and they just use whatever they click on first. I get them all the time for the EBCM reprogram, they use the operation codes from whatever...
Forum - 04/21/2020
I'm intrigued by your question. The only problem I have is that if you are implying what I think you are then this recall makes even less sense. It has the only option listed in the recall instructions. I don't know if it has the physical sensors but...
In 2004 GM did away with the administrative allowance on recalls and enrolled every dealer into there recall follow up program.refernce message in archived messages in dealer world messanger.VSR20040001 used to send out post cards but found it not to...
Re: 07035 - 06/11/2008
WE CAME ACROSS THE SAMAE THING HERE UNDER SPECIAL POLICY AND THEN WHEN CUSTOMER RECEIVED RECALL WE HAD TO DO IT AGAIN USINGMA/96 AS YOU WOULD WITH ANY RECALL CLAIM AND IT PAID.
Re: Exterior Roof Panel - 06/10/2008
... operation from the LTG and submit as a part warranty claim (claim type B authorization G). The recall labor operation can only be used once, if used again the claim will reject for recall has already been performed. Additionally bulletin 05112 has...
Service Workbench: Customer and Vehicle History - 06/30/2011
... for all or part of the vehicle, regardless of what the Applicable Warranty section states. Recalls, however, may still be performed.Vehicle History - Go from the top of the Consultant Dashboard to the bottom to see what warranty transactions have previously...
VIN Too Old? No Labour Operations Available - 04/12/2011
... Occasionally, service departments encounter an older vehicle that has an open campaign or recall that needs to be addressed. Some model years, especially older model years, may no longer be supported in GWM. This issue may cause the vehicle information...
Watch those recalls - 11/18/2010
In recent months there seems to have been an increase in the number of updated (and new) recalls that service departments can encounter. The continual updates and additions require both the service department and the warranty administrator to stay on...
Staying one Step Ahead of Recalls - 01/19/2011
It seems that every time you look there is another special policy or recall that requires its own unique means of processing or special labour operations. Staying ahead of these changes can be a daunting task, but there is a simple solution that is often...
Service Update Bulletins and Stock Units - 05/14/2013
... conditions on the vehicles they build and will notify a customer when a required field action, or recall as it is commonly referred to, has been called on their vehicle. Sometimes these field actions need to be performed on vehicles that have yet to...
Ignition Switch Parts Return Request - 06/06/2014
An Excel document was attached to Global Message G_0000192928, dated 5/30/2014, which may be used to identify recall transaction parts that are still within the 15-day retention period. There are no separate part return requests from the WPC in Global...
Recalled Parts - 09/09/2014
The "Extended Retention Period for the Certain Recall Parts" article on the front page notifies GM dealers that all parts from completed recalls, or other field actions, must be retained. This policy temporarily replaces and supersedes GM's normal policy...
Older and Non-GM Rental Vehicles - 09/09/2014
GM announced back in April, that due to the expected high demand for rental vehicles associated with the Ignition Recalls, they were waiving the requirement for current model year, or one year prior, vehicles be given to customers as rental vehicles....
Recalled Fortera Tires - 02/23/2015
Recall 15025 addresses certain P255/65R18 Fortera HL tires sold by Goodyear to GM and installed on 2015 Buick Enclave, Chevrolet Traverse, and GMC Acadia vehicles. GM began requesting the return of all tires replaced related to the recall on February ...
Rental Policies - 10/26/2016
... maintenance services. Additionally, rental reimbursement can only be claimed with field action (recalls) repairs if the vehicle is: still within bumper-to-bumper warranty: the recall involves a component that would be covered under the terms of the powertrain...
Forum - 06/27/2023
... but usually the issue is the tech did not review the proper vehicle content as outlined in the recall instructions and did not perform all of the required programming. The only thing you can do is get the vehicle back in and complete the programming...
Forum - 03/23/2023
I would do exactly as you suggested. I ran into a recall the other day for some Terrain mirror covers. It says in the document that only 4% of the vehicles will need parts but the recall has only one opcode for replacing the mirror covers. Seems odd that...
Forum - 07/07/2023
... Courtesy transportation is available for customers whose vehicles are involved in this recall and are within the warranty coverage period for the warranty which is associated Frequently Asked Questions (FAQs) for Safety Recall N232404980 Driver Front...
Re: Anyone have experience with processing 15067 for replacement tires? - 07/29/2015
... tires. The completed Product Adjustment Claim Form must indicate the removal reason as "Fortera HL Recall". With the next shipment of adjustment tires, return the completed form with the tire(s) adjusted under the recall to the Goodyear Product Service...
What Would You Do - 12/18 - 11/29/2018
Recall 17019: Stochastic Pre-Ignition Causing Cracked PistonCertain 2016 and 2017 model year Chevrolet Malibu vehicles equipped with a 1.5L LFV engine may have a pre-ignition condition that could cause piston damage. If the condition occurs, performance ...
Forum - 07/07/2022
... I've run in to with the 95/5 issue. We have a claim that was opened on 05/23/2022. It had a recall on it and the rest was customer pay. The recall was done on 5/23 but the rest of the repairs were done in July due to waiting for parts. So since the customer...
Forum - 10/20/2022
I am intrigued by the unknown here, but in the past I have the tech document carefully that they verified the recall "has been completed" and in your instance I would personally submit it with the opcode and pay the tech the base time for inspecting to...
Forum - 03/12/2021
I would reverse the original recall (full debit) and H-route the new invoice as the performing of the recall for whatever the required repair is. I would include an explanation that the cause of failure is directly related to the recall that on prior...
What Would You Do - 08/21 - 07/27/2021
... as a shop supply or possibly as a non-GM part as documented within a bulletin repair procedure?A recall reprogramming was performed by the technician. The technician indicated that the reprogramming was successful per recall Nxxxxxxxxxx. A copy of the...
What Would You Do - 11/20 - 10/27/2020
A warranty administrator was challenged with a unique situation involving a recall repair on a 2019 Chevrolet Silverado with 14,284 miles. The customer visited their dealership for a LOF, MPVI, and performance of open Customer Satisfaction Recall N192264451:...
Forum - 07/17/2020
They just search for a word they know, I think. So they go in and type in what the recall is for like "block heater" and they just use whatever they click on first. I get them all the time for the EBCM reprogram, they use the operation codes from whatever...
Forum - 04/21/2020
I'm intrigued by your question. The only problem I have is that if you are implying what I think you are then this recall makes even less sense. It has the only option listed in the recall instructions. I don't know if it has the physical sensors but...
Re: CAMPAIGN #11001 DIESEL EXHAUST FLUID CAL - 11/11/2011
I haven't seen any like that. The recall does not say anything about needing to clean the exhaust/particulate filter either. At first look seems like they may just be after more labor time, but I'd talk to the tech and find out if there is a reason...
Changes to Technician Accounting of Labour Time - 08/05/2014
... prior to road testing the vehicle to verify the customer's concern has been corrected. If a recall is being performed on multiple vehicles, such as several vehicles on the service agent's lot, and the repair may result in an inspection only or...
Reimbursing Customers for Product Field Actions - 01/19/2012
Product Field Actions are known to most dealership personnel as simply a recall or a special policy. There are a variety of different recall categories such as safety, emissions, noncompliance, and customer satisfaction, and a recall typically never expires....
Qualifying for a Rental Vehicle - 02/07/2012
... or more days. More than five days requires GM approval. When a customer comes in to have a recall performed, they are eligible for courtesy transportation options whether they still have warranty coverage or not. Unless the recall requires the vehicle...
Ignition Switch & the WPC - 08/05/2014
... WPC Returns" option from the dropdown menu.If the part being returned is for the ignition switch recall, select the "Ignition Switch/Lock Cylinder" option. A unique shipping label is generated for each transaction number, ensuring proper receipt at the...
Core Price Change - 06/30/2015
... for part number 25958410 (exhaust pipe assembly) was eliminated. This part was replaced as part of recall 14523 that affects certain 2008-2009 Chevrolet Corvette vehicles equipped with a 6.2L engine and California emissions. To correct the concern, dealers...
Forum - 09/11/2023
I seem to recall having done one of these recently and I thought I also recall that they spelled out the submission coding in the bulletin although admittely not very clearly. Oh, no you are right. It isn't in the bulletin it is on some paper that I got...
Reject of the Month - August 2021 - 07/27/2021
Error 861: Odometer Discrepancy Discovered An in-stock vehicle required a recall repair prior to delivery. The VIN had been identified on the open recall report and brought to the service advisor’s attention for its completion. The service...
Bolt High Voltage Batteries - 09/26/2022
Bolt owners that have had high voltage batteries replaced as part of the recall may not be aware that the replacement battery came with an 8 year/100,000-mile limited part warranty. If the customer returns to the dealership for the new advanced diagnostic...
Customer Satisfaction Program 17019 Clarification - 02/17/2017
... in the Parts field of the transaction. No amount should be entered in the net item field. The recall bulletin contains a list of oil part numbers; dealers are to select the appropriate part number from the list when performing the repair. If the bulk...
Re: Question on outdated service update - 01/14/2011
You can find the form on Global Connect in the Library, under Service--Field Action--CAM-01 (Vehicle Recall Action Report) also.
Re: These recalls are killing me! - 04/15/2014
I am having issues with the trans cooler line recall showing "Closed" on VISS, yet it has never been performed and it's our stock unit. Normally, they just simply don't show up on VISS until loaded; yet these are showing closed already. I have about...
Global Warranty down? - 01/23/2014
Did I miss something? I cannot get Global Warranty to come up and I don't recall seeing any messages regarding them going down.
Re: reimbursement for special coverage - 04/15/2013
... to the full amount of the cost incurred for the repairs if they are directly related to the recall or special coverage. Fairness is probably the key factor. If your vehicle was recalled for a shift cable replacement and you had a previous expense to...
Re: Customer Satisfaction 10287C ended 10/31/2012 - 11/07/2012
... ago to see if they could correct this since VIS showed a different expiration date than the actual recall. They gave me some excuse that didn't make a lot of sense, but basically weren't going to do anything about it. I would think if it still shows...
What Would You Do - 03/15 - 02/23/2015
A job card was submitted for payment with several different repair lines. The first line was for the completion of recall 13036, Brake Lamp Malfunction, the second line addressed recall 14116, Electric Power Steering Assist, the third line was a customer...
Re: What Would You Do - 03/15 - 02/24/2015
... for payment with several different repair lines. The first line was for the completion of recall 13036, Brake Lamp Malfunction, the second line addressed recall 14116, Electric Power Steering Assist, the third line was a customer reimbursement for a...
Exterior Roof Panel - 06/06/2008
2006 Corvette -- Another dealership performed recall #05112 , the vehicle is now at our dealership with a concern of: exterior roof separating on drivers side--we found the panel separating again .... my question ? do we submit as a Claim-B or again under...
Re: Open Recalls - 04/14/2008
YES, WE FREQUENTLY ACCESS ALL OPEN VEHICLE RECALL REPORTS. POST CARDS ARE MAILED TO NOTIFY THOSE CUSTOMERS IN OUR LOCAL AREA.
Re: Open Recalls - 08/15/2008
[quote] Ken: In 2004 GM did away with the administrative allowance on recalls and enrolled every dealer into there recall follow up program.refernce message in archived messages in dealer world messanger.VSR20040001 used to send out post cards but found...
Re: Open Recalls - 08/15/2008
GM sends them out every two months until recall has been completed or removed from the program.
Re: SPECIAL COVERAGE #04039B QUESTION - 07/31/2008
I was told to use the regular labor op for the repair for the claim type B, but refer back to the recall/policy in comments.
Re: OBD 2 FAIL CODES - 08/08/2008
I use the OBD codes unless the warranty line is a TSB or recall of some sort then I use the appropriate FC for the repair.
Re: HAS THIS HAPPENED TO ANYONE ELSE? - 02/20/2009
BUT IF YOU DON'T FILE THE CLAIM ON IT, HOW CAN YOU REMOVE IT FROM THE VIS TO PREVENT CONTINUED CONTACT WITH THE CUSTOMER ABOUT AN OPEN RECALL.
Re: HAS THIS HAPPENED TO ANYONE ELSE? - 02/20/2009
In the recall I mentioned above it says the recall will be automatically closed in GMVIS after 60 days. It does give the option to H-route after it's closed for payment if it's brought in after the 60 days.
I haven't seen any like that. The recall does not say anything about needing to clean the exhaust/particulate filter either. At first look seems like they may just be after more labor time, but I'd talk to the tech and find out if there is a reason...
Changes to Technician Accounting of Labour Time - 08/05/2014
... prior to road testing the vehicle to verify the customer's concern has been corrected. If a recall is being performed on multiple vehicles, such as several vehicles on the service agent's lot, and the repair may result in an inspection only or...
Reimbursing Customers for Product Field Actions - 01/19/2012
Product Field Actions are known to most dealership personnel as simply a recall or a special policy. There are a variety of different recall categories such as safety, emissions, noncompliance, and customer satisfaction, and a recall typically never expires....
Qualifying for a Rental Vehicle - 02/07/2012
... or more days. More than five days requires GM approval. When a customer comes in to have a recall performed, they are eligible for courtesy transportation options whether they still have warranty coverage or not. Unless the recall requires the vehicle...
Ignition Switch & the WPC - 08/05/2014
... WPC Returns" option from the dropdown menu.If the part being returned is for the ignition switch recall, select the "Ignition Switch/Lock Cylinder" option. A unique shipping label is generated for each transaction number, ensuring proper receipt at the...
Core Price Change - 06/30/2015
... for part number 25958410 (exhaust pipe assembly) was eliminated. This part was replaced as part of recall 14523 that affects certain 2008-2009 Chevrolet Corvette vehicles equipped with a 6.2L engine and California emissions. To correct the concern, dealers...
Forum - 09/11/2023
I seem to recall having done one of these recently and I thought I also recall that they spelled out the submission coding in the bulletin although admittely not very clearly. Oh, no you are right. It isn't in the bulletin it is on some paper that I got...
Reject of the Month - August 2021 - 07/27/2021
Error 861: Odometer Discrepancy Discovered An in-stock vehicle required a recall repair prior to delivery. The VIN had been identified on the open recall report and brought to the service advisor’s attention for its completion. The service...
Bolt High Voltage Batteries - 09/26/2022
Bolt owners that have had high voltage batteries replaced as part of the recall may not be aware that the replacement battery came with an 8 year/100,000-mile limited part warranty. If the customer returns to the dealership for the new advanced diagnostic...
Customer Satisfaction Program 17019 Clarification - 02/17/2017
... in the Parts field of the transaction. No amount should be entered in the net item field. The recall bulletin contains a list of oil part numbers; dealers are to select the appropriate part number from the list when performing the repair. If the bulk...
Re: Question on outdated service update - 01/14/2011
You can find the form on Global Connect in the Library, under Service--Field Action--CAM-01 (Vehicle Recall Action Report) also.
Re: These recalls are killing me! - 04/15/2014
I am having issues with the trans cooler line recall showing "Closed" on VISS, yet it has never been performed and it's our stock unit. Normally, they just simply don't show up on VISS until loaded; yet these are showing closed already. I have about...
Global Warranty down? - 01/23/2014
Did I miss something? I cannot get Global Warranty to come up and I don't recall seeing any messages regarding them going down.
Re: reimbursement for special coverage - 04/15/2013
... to the full amount of the cost incurred for the repairs if they are directly related to the recall or special coverage. Fairness is probably the key factor. If your vehicle was recalled for a shift cable replacement and you had a previous expense to...
Re: Customer Satisfaction 10287C ended 10/31/2012 - 11/07/2012
... ago to see if they could correct this since VIS showed a different expiration date than the actual recall. They gave me some excuse that didn't make a lot of sense, but basically weren't going to do anything about it. I would think if it still shows...
What Would You Do - 03/15 - 02/23/2015
A job card was submitted for payment with several different repair lines. The first line was for the completion of recall 13036, Brake Lamp Malfunction, the second line addressed recall 14116, Electric Power Steering Assist, the third line was a customer...
Re: What Would You Do - 03/15 - 02/24/2015
... for payment with several different repair lines. The first line was for the completion of recall 13036, Brake Lamp Malfunction, the second line addressed recall 14116, Electric Power Steering Assist, the third line was a customer reimbursement for a...
Exterior Roof Panel - 06/06/2008
2006 Corvette -- Another dealership performed recall #05112 , the vehicle is now at our dealership with a concern of: exterior roof separating on drivers side--we found the panel separating again .... my question ? do we submit as a Claim-B or again under...
Re: Open Recalls - 04/14/2008
YES, WE FREQUENTLY ACCESS ALL OPEN VEHICLE RECALL REPORTS. POST CARDS ARE MAILED TO NOTIFY THOSE CUSTOMERS IN OUR LOCAL AREA.
Re: Open Recalls - 08/15/2008
[quote] Ken: In 2004 GM did away with the administrative allowance on recalls and enrolled every dealer into there recall follow up program.refernce message in archived messages in dealer world messanger.VSR20040001 used to send out post cards but found...
Re: Open Recalls - 08/15/2008
GM sends them out every two months until recall has been completed or removed from the program.
Re: SPECIAL COVERAGE #04039B QUESTION - 07/31/2008
I was told to use the regular labor op for the repair for the claim type B, but refer back to the recall/policy in comments.
Re: OBD 2 FAIL CODES - 08/08/2008
I use the OBD codes unless the warranty line is a TSB or recall of some sort then I use the appropriate FC for the repair.
Re: HAS THIS HAPPENED TO ANYONE ELSE? - 02/20/2009
BUT IF YOU DON'T FILE THE CLAIM ON IT, HOW CAN YOU REMOVE IT FROM THE VIS TO PREVENT CONTINUED CONTACT WITH THE CUSTOMER ABOUT AN OPEN RECALL.
Re: HAS THIS HAPPENED TO ANYONE ELSE? - 02/20/2009
In the recall I mentioned above it says the recall will be automatically closed in GMVIS after 60 days. It does give the option to H-route after it's closed for payment if it's brought in after the 60 days.
Question? Can you do recalls on salvage/branded vehicles, first one - 12/01/2009
I Have an Impala that has recall for spark plug wire retainers, noticed salvage/branded title. recall shows open can it be done?
Forum - 03/24/2020
Recommend performing the open recall if approved by the customer, rather than providing the key through the parts department.
Forum - 03/06/2020
There is not a labor op for reimbursement on that particular recall. I would reach out to Warranty Support, or DBC on that one.
Forum - 07/17/2020
I love it when they do that for a customer-originated concern, giving me a recall opcode!
Forum - 07/17/2020
Well, turns out my tech and advisors are boneheads and I'm not much better. The tech put in the opcode for the recall that was done several months ago and I didn't actually go looking at the opcodes in each recall or I might have caught it. I perpetuated...
Forum - 07/02/2020
... this already? This sounds like it might need DMA involvement. Your prior submission will close the recall and the system won't like you trying to do the recall again....
Forum - 04/30/2020
check the mileage on the vehicle. The recall choices are less than 6,000 miles or over 6,000 miles.
Forum - 05/06/2020
If you are asking me, this issue was resolved the next day when the update to the recall opcodes was processed into global.
Forum - 10/03/2019
I have some concern about the comment "I had to give up and settle for the lesser labor op to close the recall". The whole reason they implemented this code verification process is so that they can do proper reporting to NHTSA. If you "settle" for...
Forum - 01/29/2020
... ME, MI, MN, MT, ND, NH, NY, SD, VT, WI, WY, and Canada), the latest version (10/16/2019) of the recall states to perform the disable procedure on inventory vehicles only. Cut the heater cord, place the disclosure in view in the vehicle, remove the original...
Forum - 01/15/2020
I was sent a spreadsheet of how many programming codes were asscoiated with each recall, in one of the emails from GM.
Forum - 12/05/2019
That's what i do Candy and it works. I figure we have to close the recall.
Forum - 06/18/2019
Ok, I didn't hold none of my tickets open on the recall. I closed with appropriate labor op, with initial release of recall. Then, when we received the tool for 2nd inspection, I closed the 2nd inspection tickets with approriate labor ops. This time,...
N212332820 - Is it just me? - 06/30/2021
I'm having so many problems with my guys not reading the instructions. This is such a simple recall but they screw it up all day every day.The issue is for some reason a lot of my guys think that you do the USB programming first, why they think that I...
A212335470/Mispotioned Emergency Jack - 11/03/2021
The recall was updated on October 27th with the replacement jack part number. We still have not been able to get any yet, and we've had a handful of vehicles come in. Under the old recall, there was the labor operation to remove the old jack...
Forum - 01/29/2021
... pre auth you have to use the tire brand labor op for their processing purposes (the copy of the recall that was printed out and attached had cut that line off) and then with the actual claim submission I would use the recall labor op. It won't let me...
Warranty Blocks and Special Coverages? - 03/23/2021
... states "Techline Connect Support Center will only provide support on warranty blocked vehicles for Recalls, Special Coverage Adjustments, and Emission Control System warranties. Even though there may be a warranty block on a vehicle, the above...
Forum - 02/14/2022
If you are removing the feature and completing the recall and the instructions are to reimburse the customer then just reimburse the customer. Unless you see something in the recall text (which I admittedly did not entirely read) that has an expiration...
Forum - 02/18/2022
I treat it like a multiple recall situation, where as long as its not an add line (requiring separate punches) pdi & lpo install should be ok on single punch.
Forum - 05/18/2022
Correct. If you submit the recall first, you will have to h-route the WACP
Forum - 11/06/2018
The first repair: Recall (18278) requires application of adhesive and installation of the nut at an increased torque - would recommend completing. The second repair: Submit OLH for the additional repair time with the recall labor operation.
Forum - 11/16/2018
Here's my take on these, someone scold me if needed. If you verify the recall is completed properly then submit it as if it was done. Be careful about ensuring it was done properly. If it has the threadlocker it won't come off. That will close the recall...
N192212090 - 03/14/2019
So this new recall tells you to use some wax that will service 150 vehicles.Under the billing section it has this:Labor OperationDescriptionLabor TimeTrans. TypeNet Item9104331Install Corrosion Preventative Material0.7ZFATN/A9104332Replace Rear BumperADD:...
Forum - 02/13/2019
... if the vehicle built for or sold in Canada. If the vehicles IVH comes up showing an active recall that is "Canada Vehicles Only", does that mean that it IS a Canada vehicle and we should do the recall? Or, do we need to investigate furth...
Forum - 03/05/2018
Do the reimbursement first. If you submit for recall first, you will have to H-Route the reimbursement.
I Have an Impala that has recall for spark plug wire retainers, noticed salvage/branded title. recall shows open can it be done?
Forum - 03/24/2020
Recommend performing the open recall if approved by the customer, rather than providing the key through the parts department.
Forum - 03/06/2020
There is not a labor op for reimbursement on that particular recall. I would reach out to Warranty Support, or DBC on that one.
Forum - 07/17/2020
I love it when they do that for a customer-originated concern, giving me a recall opcode!
Forum - 07/17/2020
Well, turns out my tech and advisors are boneheads and I'm not much better. The tech put in the opcode for the recall that was done several months ago and I didn't actually go looking at the opcodes in each recall or I might have caught it. I perpetuated...
Forum - 07/02/2020
... this already? This sounds like it might need DMA involvement. Your prior submission will close the recall and the system won't like you trying to do the recall again....
Forum - 04/30/2020
check the mileage on the vehicle. The recall choices are less than 6,000 miles or over 6,000 miles.
Forum - 05/06/2020
If you are asking me, this issue was resolved the next day when the update to the recall opcodes was processed into global.
Forum - 10/03/2019
I have some concern about the comment "I had to give up and settle for the lesser labor op to close the recall". The whole reason they implemented this code verification process is so that they can do proper reporting to NHTSA. If you "settle" for...
Forum - 01/29/2020
... ME, MI, MN, MT, ND, NH, NY, SD, VT, WI, WY, and Canada), the latest version (10/16/2019) of the recall states to perform the disable procedure on inventory vehicles only. Cut the heater cord, place the disclosure in view in the vehicle, remove the original...
Forum - 01/15/2020
I was sent a spreadsheet of how many programming codes were asscoiated with each recall, in one of the emails from GM.
Forum - 12/05/2019
That's what i do Candy and it works. I figure we have to close the recall.
Forum - 06/18/2019
Ok, I didn't hold none of my tickets open on the recall. I closed with appropriate labor op, with initial release of recall. Then, when we received the tool for 2nd inspection, I closed the 2nd inspection tickets with approriate labor ops. This time,...
N212332820 - Is it just me? - 06/30/2021
I'm having so many problems with my guys not reading the instructions. This is such a simple recall but they screw it up all day every day.The issue is for some reason a lot of my guys think that you do the USB programming first, why they think that I...
A212335470/Mispotioned Emergency Jack - 11/03/2021
The recall was updated on October 27th with the replacement jack part number. We still have not been able to get any yet, and we've had a handful of vehicles come in. Under the old recall, there was the labor operation to remove the old jack...
Forum - 01/29/2021
... pre auth you have to use the tire brand labor op for their processing purposes (the copy of the recall that was printed out and attached had cut that line off) and then with the actual claim submission I would use the recall labor op. It won't let me...
Warranty Blocks and Special Coverages? - 03/23/2021
... states "Techline Connect Support Center will only provide support on warranty blocked vehicles for Recalls, Special Coverage Adjustments, and Emission Control System warranties. Even though there may be a warranty block on a vehicle, the above...
Forum - 02/14/2022
If you are removing the feature and completing the recall and the instructions are to reimburse the customer then just reimburse the customer. Unless you see something in the recall text (which I admittedly did not entirely read) that has an expiration...
Forum - 02/18/2022
I treat it like a multiple recall situation, where as long as its not an add line (requiring separate punches) pdi & lpo install should be ok on single punch.
Forum - 05/18/2022
Correct. If you submit the recall first, you will have to h-route the WACP
Forum - 11/06/2018
The first repair: Recall (18278) requires application of adhesive and installation of the nut at an increased torque - would recommend completing. The second repair: Submit OLH for the additional repair time with the recall labor operation.
Forum - 11/16/2018
Here's my take on these, someone scold me if needed. If you verify the recall is completed properly then submit it as if it was done. Be careful about ensuring it was done properly. If it has the threadlocker it won't come off. That will close the recall...
N192212090 - 03/14/2019
So this new recall tells you to use some wax that will service 150 vehicles.Under the billing section it has this:Labor OperationDescriptionLabor TimeTrans. TypeNet Item9104331Install Corrosion Preventative Material0.7ZFATN/A9104332Replace Rear BumperADD:...
Forum - 02/13/2019
... if the vehicle built for or sold in Canada. If the vehicles IVH comes up showing an active recall that is "Canada Vehicles Only", does that mean that it IS a Canada vehicle and we should do the recall? Or, do we need to investigate furth...
Forum - 03/05/2018
Do the reimbursement first. If you submit for recall first, you will have to H-Route the reimbursement.
Forum - 05/02/2018
I SUBMITTED THE RECALL WITH A PART COUNT OF 1 SINCE IT WOULDN'T ACCEPT .5 BUT CUT MY COST DOWN TO HALF PRICE AND IT PAID
Re: new vehicle open recalls - 09/08/2015
you might want to check IVH in global connect it should tell you if there is an open recall on a vehicle
Re: new vehicle open recalls - 09/14/2015
that's the only way i know to keep up unless you can get the Vin number of the vehicle with the open recall and check the viss .
Forum - 01/27/2017
If you are not a certified pre-owned dealer is it ok to sell the vehicle with a recall with no remedy?
Forum - 04/25/2017
Hi chevy2045! Could you please provide the VIN for this vehicle? I am unable to locate detail on recall 24510 in SI - is the recall still open for the VIN in IVH?
Forum - 04/27/2017
Go under Service Forms App, General information, 8 sections down, (right above brakes) under Recall Vehicle Action Report-Cam-02
Forum - 02/28/2017
Yes, this recall reimbursement was processed, h-routed for payment and accepted in GWM. The system being covered by the recall was repairable, therefore the reimbursement was able to be processed.
What Would You Do - 04/17 - 03/21/2017
... due to a road hazard.The third line of the job card was added after write up to address an open recall that was not found at time of write up.The service manager indicated one authorization, including a signature, date, time, and an explanation to address...
Forum - 02/08/2017
At first glance, this is a "simple" recall, but I guess it's a bit of a mess! Oh well, I'm curious as to what they're going to do with it.
CSMT App - 08/29/2023
... (FPR), Replacement Parts Traceability (RPT), Parts Photo Return (PPR), Service Workbench, and Recall Inbox for field action notifications. Pre-Repair Authorization Process (PRA): The PRA process uses the CSMT app to submit an authorization request prior...
Forum - 09/28/2017
If you're referring to recall 17199, this is in the recall. Service Procedure Important: The removed airbag must be properly deployed and disposed of or recycled after it is removed from the vehicle. THE REMOVED AIRBAG MUST NOT BE SOLD...
Forum - 11/02/2022
... print the hard copy if you make a mistake, ex: line 1 veh has check engine light line 2 recall line 3 recall line 4 mpvi Lets say 2 & 3 are the same, that I know shocker the advisor wasnt paying attention and catches it. So before he...
Forum - 09/20/2019
The one I referenced is a different recall for TCM reprogramming and it only generates one code. There is no setup. I do not have the spreadsheet. I've been too busy to run around reading 20 bulletins to process one stupid recall. If my techs give me...
Forum - 10/26/2017
... failed to obtain the required Programming Result screen shot associated with the performance of Recall Bulletins 16007 and 17287, the reprogramming procedure may be performed again. Because the screen shot must be obtained and attached to the recall...
Forum - 11/16/2017
Update! Recall 17337-01 has been revised: Labor operation 9102934 now allows ECM and TCM reprogramming for 2017-2018 Chevrolet Silverado HD and GMC Sierra HD trucks. Additionally, GM announced that vehicles involved in SUB 17419 will be manually closed...
Proposing a "Warranty 101" series - 08/15/2016
... off the ground and/or provide a "rule of thumb" for a variety of topics. For example, "Recalls 101" would not go into specifics about any one particular recall; it would serve as a generic "how to" handle your average recall, what service agents can...
Forum - 01/28/2019
I would love to offer my opinion if I knew a bit more. Can you identify what recall and what sensors specifically you are talking about? As a general rule a recall is only done once and that is it. If you have a special coverage, that is something different....
GM RECALLS - 12/13/2007
i HAVE A 2007 CHEV MALIBU - VIN#1G1ZS58F57F166120 DCS SHOWS OPEN RECALL #07131 ... WHEN THE TECH INSPECTED THE VEHICLE, HE FOUND IT HAD THE "CURRENT" ECM PROGRAMMING (QUESTION) HOW WOULD I SUBMIT CLAIM / OR WOULD I INTERNAL & HOW WOULD I HANDLE THE "...
Re: Really confused on parts retention! Please help! - 11/26/2014
NEW Global Message re: Parts Returns: G_0000205380 dated 11/25/2014. 100% parts retention for recalls 13434, 14062, 14096, 14116, and 14340. A Recall Parts Retention Update is included with the message as an attachment; highlighting recall parts that...
Re: What Would You Do - 03/15 - 04/27/2015
The warranty administrator opened a new job card to address the reimbursement for recall 13036. Once the recall reimbursement was addressed on the new job card; the claim was submitted and paid. Thanks for the responses! Kristen/jlwarranty
Re: What Would You Do - 07/14 - 07/07/2014
The warranty administrator identified recall bulletins in the past 6 months that allowed a floor plan reimbursement. Once the recalls were identified, she gathered the labour operation numbers associated with the repair procedure and performed a GWM...
CAMPAIGN #11001 DIESEL EXHAUST FLUID CAL - 11/10/2011
... ways I have 2-JC's that the tech added J6450/exhaust particulate filter cleaning to the recall line & vehicles that come in for the campaign & a CEL: I have the recall on 1-line & the J6450 Is anyone else facing this issue & how are you claiming ...
Forum - 03/22/2024
Every single one of these I have had it only takes a brief investigation to determine that they did not follow the recall and program the correct modules. I will admit that my guys are required to enter the programming codes in their stories and even...
Forum - 04/16/2024
... work that is not even associated with being an EV vehicle. We have a Volt customer that has had a recall for installing a zip-tie to something in front suspension and we cannot get paid for it and customer keeps getting notices to have it done. We have...
Forum - 06/15/2023
... all the programming. There are a couple of procedures but they missed a module. I don't have the recall number handy and off the top of my head I'm not sure which but the techs are not following the service procedures, they read the opcodes, program...
I SUBMITTED THE RECALL WITH A PART COUNT OF 1 SINCE IT WOULDN'T ACCEPT .5 BUT CUT MY COST DOWN TO HALF PRICE AND IT PAID
Re: new vehicle open recalls - 09/08/2015
you might want to check IVH in global connect it should tell you if there is an open recall on a vehicle
Re: new vehicle open recalls - 09/14/2015
that's the only way i know to keep up unless you can get the Vin number of the vehicle with the open recall and check the viss .
Forum - 01/27/2017
If you are not a certified pre-owned dealer is it ok to sell the vehicle with a recall with no remedy?
Forum - 04/25/2017
Hi chevy2045! Could you please provide the VIN for this vehicle? I am unable to locate detail on recall 24510 in SI - is the recall still open for the VIN in IVH?
Forum - 04/27/2017
Go under Service Forms App, General information, 8 sections down, (right above brakes) under Recall Vehicle Action Report-Cam-02
Forum - 02/28/2017
Yes, this recall reimbursement was processed, h-routed for payment and accepted in GWM. The system being covered by the recall was repairable, therefore the reimbursement was able to be processed.
What Would You Do - 04/17 - 03/21/2017
... due to a road hazard.The third line of the job card was added after write up to address an open recall that was not found at time of write up.The service manager indicated one authorization, including a signature, date, time, and an explanation to address...
Forum - 02/08/2017
At first glance, this is a "simple" recall, but I guess it's a bit of a mess! Oh well, I'm curious as to what they're going to do with it.
CSMT App - 08/29/2023
... (FPR), Replacement Parts Traceability (RPT), Parts Photo Return (PPR), Service Workbench, and Recall Inbox for field action notifications. Pre-Repair Authorization Process (PRA): The PRA process uses the CSMT app to submit an authorization request prior...
Forum - 09/28/2017
If you're referring to recall 17199, this is in the recall. Service Procedure Important: The removed airbag must be properly deployed and disposed of or recycled after it is removed from the vehicle. THE REMOVED AIRBAG MUST NOT BE SOLD...
Forum - 11/02/2022
... print the hard copy if you make a mistake, ex: line 1 veh has check engine light line 2 recall line 3 recall line 4 mpvi Lets say 2 & 3 are the same, that I know shocker the advisor wasnt paying attention and catches it. So before he...
Forum - 09/20/2019
The one I referenced is a different recall for TCM reprogramming and it only generates one code. There is no setup. I do not have the spreadsheet. I've been too busy to run around reading 20 bulletins to process one stupid recall. If my techs give me...
Forum - 10/26/2017
... failed to obtain the required Programming Result screen shot associated with the performance of Recall Bulletins 16007 and 17287, the reprogramming procedure may be performed again. Because the screen shot must be obtained and attached to the recall...
Forum - 11/16/2017
Update! Recall 17337-01 has been revised: Labor operation 9102934 now allows ECM and TCM reprogramming for 2017-2018 Chevrolet Silverado HD and GMC Sierra HD trucks. Additionally, GM announced that vehicles involved in SUB 17419 will be manually closed...
Proposing a "Warranty 101" series - 08/15/2016
... off the ground and/or provide a "rule of thumb" for a variety of topics. For example, "Recalls 101" would not go into specifics about any one particular recall; it would serve as a generic "how to" handle your average recall, what service agents can...
Forum - 01/28/2019
I would love to offer my opinion if I knew a bit more. Can you identify what recall and what sensors specifically you are talking about? As a general rule a recall is only done once and that is it. If you have a special coverage, that is something different....
GM RECALLS - 12/13/2007
i HAVE A 2007 CHEV MALIBU - VIN#1G1ZS58F57F166120 DCS SHOWS OPEN RECALL #07131 ... WHEN THE TECH INSPECTED THE VEHICLE, HE FOUND IT HAD THE "CURRENT" ECM PROGRAMMING (QUESTION) HOW WOULD I SUBMIT CLAIM / OR WOULD I INTERNAL & HOW WOULD I HANDLE THE "...
Re: Really confused on parts retention! Please help! - 11/26/2014
NEW Global Message re: Parts Returns: G_0000205380 dated 11/25/2014. 100% parts retention for recalls 13434, 14062, 14096, 14116, and 14340. A Recall Parts Retention Update is included with the message as an attachment; highlighting recall parts that...
Re: What Would You Do - 03/15 - 04/27/2015
The warranty administrator opened a new job card to address the reimbursement for recall 13036. Once the recall reimbursement was addressed on the new job card; the claim was submitted and paid. Thanks for the responses! Kristen/jlwarranty
Re: What Would You Do - 07/14 - 07/07/2014
The warranty administrator identified recall bulletins in the past 6 months that allowed a floor plan reimbursement. Once the recalls were identified, she gathered the labour operation numbers associated with the repair procedure and performed a GWM...
CAMPAIGN #11001 DIESEL EXHAUST FLUID CAL - 11/10/2011
... ways I have 2-JC's that the tech added J6450/exhaust particulate filter cleaning to the recall line & vehicles that come in for the campaign & a CEL: I have the recall on 1-line & the J6450 Is anyone else facing this issue & how are you claiming ...
Forum - 03/22/2024
Every single one of these I have had it only takes a brief investigation to determine that they did not follow the recall and program the correct modules. I will admit that my guys are required to enter the programming codes in their stories and even...
Forum - 04/16/2024
... work that is not even associated with being an EV vehicle. We have a Volt customer that has had a recall for installing a zip-tie to something in front suspension and we cannot get paid for it and customer keeps getting notices to have it done. We have...
Forum - 06/15/2023
... all the programming. There are a couple of procedures but they missed a module. I don't have the recall number handy and off the top of my head I'm not sure which but the techs are not following the service procedures, they read the opcodes, program...
What Would You Do? - 12/22 - 11/21/2022
... was repaired.After many follow ups with TAC, the dealership was ultimately advised to proceed with recall N22236940: ADS Improvements Reprogrammed HPCM2 with SPS. Once the recall was performed the Propulsion Power Limited Message was no longer present.The...
Technician Identification and Accounting of Labor Time - 01/28/2020
... under the following circumstances: When reprogramming multiple vehicles as part of the same recall or service update bulletin. When performing multiple vehicle inspections with no part installation as part of the same recall or service update...
System Upgrades - 05/24/2016
... etc), you will be taken to the Field Action Details page that provides details regarding the recall, including recall and repair descriptions, expiration details and labor operation numbers. This section also includes the Government Agency #, which correlates...
Global Warranty Management - 04/28/2015
... to update the warranty system file. Claims for repairs related to Emissions Warranty and/or recall campaign will be processed only if the system being covered is repairable. Footnote: only repairs that are able to be performed should be considered...
Ignition Switch Websites - 08/05/2014
www.gmignitionupdate.comTotal US vehicle population that is subject to the ignition recall: 2,190,934.The website reports that as of July 24, 2014, the total number of vehicles repaired is 598,484. The site reports that multiple shifts are working...
Ignition Switch Websites - 08/05/2014
www.gmignitionupdate.comTotal US vehicle population that is subject to the ignition recall: 2,190,934.The website reports that as of July 24, 2014, the total number of vehicles repaired is 598,484. The site reports that multiple shifts are working...
Limited Parts Return - 10/03/2014
... the Warranty Parts Center established a limited parts return for parts replaced in accordance with recalls 14030, 14115, 14152, and 14187. The part return requests will follow the standard parts return requirement. Dealers are to retain all parts...
11275B - Carpeted Floor Mats Missing - 03/08/2012
... greatly affected a major manufacturer of floor mats for many GM models. This disruption prompted recall 11275B, which was recently updated for the second time. The revision includes the addition of a new labour operation for the reimbursement of shipping...
What Really Needs to be Printed? - 12/24/2010
... repair bulletin used in performing vehicle repairs. Technicians and/or service advisors printed recall bulletins and attached them to the job card. Investigate Vehicle History (IVH) was printed on (almost) every vehicle that came into the dealership. The...
From the Desk of a Service Manager - 02/04/2010
... difficult.Looking for ways to turn up the volume on the parts and service department? Access the Recall Information option within the Service tab; it is the best resource for a manifest listing of your customers with open campaigns. Confirm parts availability...
CSMT App Enhanced - 12/01/2021
... GM an electronic record of replacement parts that have been installed in vehicles during a recall repair. When required by the recall bulletin, dealers will use the RPT tool to scan the VIN and traceability number (part QR/bar code) which loads the part...
EV Truck Production - 02/23/2022
... Bolt production after the line had been idled as batteries were replaced in existing Bolts under a recall....
Bolt Production - 04/26/2022
... ample supply of new batteries to start building new Bolts while fixing Bolts that are part of the recall. The Orion plant is currently building 2022 model year Bolts with production of the 2023 model starting later this summer....
Dealer Trade - 12/01/2021
... eliminate the possibility of the dealership that is accepting the trade from also performing the recall and submitting a claim prior to the originating dealership. If your dealership is receiving a vehicle from another dealer, confirm that the required...
CSMT App Update - 05/26/2021
... use of the tools in the application, including the PRA process, Field Product Reporting, and Recall Inbox for field action notifications. The update must have been performed by June 1, 2021....
Bulletin Updates - 04/29/2021
... program is still in effect. The bulletin continues to state for each eligible Takata air bag recall repair performed at a GM dealership for which the vehicle owner requested courtesy transportation; dealers should submit for courtesy transportation reimbursement...
BIN - 09/26/2023
Bulletin 22NA119, Chevrolet Bolt EV and Bolt EUV High Voltage Battery Safety Recall Replacement Parts Warranty Information, provides an important note associated with job card documentation and service high voltage battery replacements. The replacement...
Reject of the Month - July 2023 - 06/27/2023
... were programmed to assist with identifying modules that were missed. The Park Assist Retrofit Recalls, N222375790 and N222375791, were recently updated to include additional models. When a vehicle with an open recall for the park assist retrofit has...
Forum - 01/11/2023
If your advisors printed the VIS and attached it just scan the VIS showing the recall open when the ticket was created and Hroute it. They said that WSC would automatically review them but my rep told me to Hroute them. If you don't have the VIS showing...
Freight Charges - 03/02/2023
... bulletins are out of date. I just submitted in for freight on a dealer owned vehicle with a recall and the freight paid,,,but its time for an update...
Forum - 03/15/2023
Hi Detective. :) I have also ran into this multiple times. Simply attach your copy of IVH showing the recall still open, job card, and SPS print out to the claim and route for GM review. They do take a week or more to review but none of mine...
Forum - 03/16/2023
Interesting. I assume they have a spreadsheet for this recall being performed OTA, I don't really know what to make of that. 🤬😡😡 Here's some angry emojis for you. 😠I'm also assuming you attached the IVH showing open field action, printout...
Forum - 03/17/2023
I did attach the VIS showing the recall open and after it was rejected I emailed WSC and got no response. I submitted it again with a comment that made my frustration clear in a professional and direct way. We shall see.
Forum - 06/16/2023
... retrofit deals because they don't check the equipment and sometimes they don't even follow the recall that applies to the vehicle. They look them up by the words not by the number and they click on the one they want. ...
Forum - 06/27/2023
... return with the vehicle was not an option. In these cases we have had to eat the mess up and the recall remains open....
... was repaired.After many follow ups with TAC, the dealership was ultimately advised to proceed with recall N22236940: ADS Improvements Reprogrammed HPCM2 with SPS. Once the recall was performed the Propulsion Power Limited Message was no longer present.The...
Technician Identification and Accounting of Labor Time - 01/28/2020
... under the following circumstances: When reprogramming multiple vehicles as part of the same recall or service update bulletin. When performing multiple vehicle inspections with no part installation as part of the same recall or service update...
System Upgrades - 05/24/2016
... etc), you will be taken to the Field Action Details page that provides details regarding the recall, including recall and repair descriptions, expiration details and labor operation numbers. This section also includes the Government Agency #, which correlates...
Global Warranty Management - 04/28/2015
... to update the warranty system file. Claims for repairs related to Emissions Warranty and/or recall campaign will be processed only if the system being covered is repairable. Footnote: only repairs that are able to be performed should be considered...
Ignition Switch Websites - 08/05/2014
www.gmignitionupdate.comTotal US vehicle population that is subject to the ignition recall: 2,190,934.The website reports that as of July 24, 2014, the total number of vehicles repaired is 598,484. The site reports that multiple shifts are working...
Ignition Switch Websites - 08/05/2014
www.gmignitionupdate.comTotal US vehicle population that is subject to the ignition recall: 2,190,934.The website reports that as of July 24, 2014, the total number of vehicles repaired is 598,484. The site reports that multiple shifts are working...
Limited Parts Return - 10/03/2014
... the Warranty Parts Center established a limited parts return for parts replaced in accordance with recalls 14030, 14115, 14152, and 14187. The part return requests will follow the standard parts return requirement. Dealers are to retain all parts...
11275B - Carpeted Floor Mats Missing - 03/08/2012
... greatly affected a major manufacturer of floor mats for many GM models. This disruption prompted recall 11275B, which was recently updated for the second time. The revision includes the addition of a new labour operation for the reimbursement of shipping...
What Really Needs to be Printed? - 12/24/2010
... repair bulletin used in performing vehicle repairs. Technicians and/or service advisors printed recall bulletins and attached them to the job card. Investigate Vehicle History (IVH) was printed on (almost) every vehicle that came into the dealership. The...
From the Desk of a Service Manager - 02/04/2010
... difficult.Looking for ways to turn up the volume on the parts and service department? Access the Recall Information option within the Service tab; it is the best resource for a manifest listing of your customers with open campaigns. Confirm parts availability...
CSMT App Enhanced - 12/01/2021
... GM an electronic record of replacement parts that have been installed in vehicles during a recall repair. When required by the recall bulletin, dealers will use the RPT tool to scan the VIN and traceability number (part QR/bar code) which loads the part...
EV Truck Production - 02/23/2022
... Bolt production after the line had been idled as batteries were replaced in existing Bolts under a recall....
Bolt Production - 04/26/2022
... ample supply of new batteries to start building new Bolts while fixing Bolts that are part of the recall. The Orion plant is currently building 2022 model year Bolts with production of the 2023 model starting later this summer....
Dealer Trade - 12/01/2021
... eliminate the possibility of the dealership that is accepting the trade from also performing the recall and submitting a claim prior to the originating dealership. If your dealership is receiving a vehicle from another dealer, confirm that the required...
CSMT App Update - 05/26/2021
... use of the tools in the application, including the PRA process, Field Product Reporting, and Recall Inbox for field action notifications. The update must have been performed by June 1, 2021....
Bulletin Updates - 04/29/2021
... program is still in effect. The bulletin continues to state for each eligible Takata air bag recall repair performed at a GM dealership for which the vehicle owner requested courtesy transportation; dealers should submit for courtesy transportation reimbursement...
BIN - 09/26/2023
Bulletin 22NA119, Chevrolet Bolt EV and Bolt EUV High Voltage Battery Safety Recall Replacement Parts Warranty Information, provides an important note associated with job card documentation and service high voltage battery replacements. The replacement...
Reject of the Month - July 2023 - 06/27/2023
... were programmed to assist with identifying modules that were missed. The Park Assist Retrofit Recalls, N222375790 and N222375791, were recently updated to include additional models. When a vehicle with an open recall for the park assist retrofit has...
Forum - 01/11/2023
If your advisors printed the VIS and attached it just scan the VIS showing the recall open when the ticket was created and Hroute it. They said that WSC would automatically review them but my rep told me to Hroute them. If you don't have the VIS showing...
Freight Charges - 03/02/2023
... bulletins are out of date. I just submitted in for freight on a dealer owned vehicle with a recall and the freight paid,,,but its time for an update...
Forum - 03/15/2023
Hi Detective. :) I have also ran into this multiple times. Simply attach your copy of IVH showing the recall still open, job card, and SPS print out to the claim and route for GM review. They do take a week or more to review but none of mine...
Forum - 03/16/2023
Interesting. I assume they have a spreadsheet for this recall being performed OTA, I don't really know what to make of that. 🤬😡😡 Here's some angry emojis for you. 😠I'm also assuming you attached the IVH showing open field action, printout...
Forum - 03/17/2023
I did attach the VIS showing the recall open and after it was rejected I emailed WSC and got no response. I submitted it again with a comment that made my frustration clear in a professional and direct way. We shall see.
Forum - 06/16/2023
... retrofit deals because they don't check the equipment and sometimes they don't even follow the recall that applies to the vehicle. They look them up by the words not by the number and they click on the one they want. ...
Forum - 06/27/2023
... return with the vehicle was not an option. In these cases we have had to eat the mess up and the recall remains open....
Recalls and rentals - 07/07/2023
We have a guest calling in with recall N232404980 airbag. Part not availalbe. He is demanding a rental car. I understand because of the safety issue. What do we do in a case like this? Will GM pre-approve an extended rental? ...
Forum - 05/19/2023
... that can be processed. Sometimes we are waiting for a customer pay job parts and there might be a recall line that has been completed on there that I can process. ...
Forum - 05/24/2023
Yes, I have had rejection for savi/dongle not received on dealer owned vehicle on a recall claim. They've paid w/service manager signature noting that "savi would not communicate" on hardcopy through GM authorization.
Forum - 04/26/2023
The warranty admin would attach the VIS to the warranty claim showing the recall was isted as open when customer arrived to dealership. Attach to the claim and H route it with notes explaining.
Forum - 03/22/2024
That message we looked at references a recall that doesn't even apply in the US so I am wondering if we will even see that but you never know. This is another reason I turned off all the email spam they send all day every day. Honestly I would rather...
Forum - 03/21/2024
I can't recall, but, doesn't it email them when they do it on the CMST app?I had one say he refused to download it on his phone because he didn't want GM to be able to get into his phone. *smacksforehead*
Forum - 07/10/2023
so the first problem I have is I can't pull the recall up in SI. N232404980. I'm assuming because it's incomplete, remedy not available. The second problem is if we bring the customer in, run the e-advisor, put them in a rental and it's...
Forum - 12/04/2023
As ridiculous as it sounds, you will probably have to h-route with explanation. I had a brake recall, a couple months ago, that rejected for current part # and short-paid with old part #. If by chance the pricing is the same, you could just use one l...
Forum - 12/27/2023
... (it has been a while) you may have to do some of it as NIM (misc) with an explanation. I can't recall if the system lets you submit if the admin is above the allowance....
Forum - 10/02/2023
... it for GM authorization with an explanation. Yes it is a parts warranty. You cannot submit a recall twice. I am a little confused on your scenario however. You said he installed it and it was defective and latching correctly?...
Forum - 10/19/2023
... code I didn't think would work because it doesn't come up in the job aid but it did. I don't recall the exact part or the opcode but it might be worth a shot if it gets you the time you need. I know I had at least 3....
For the Technician - 03/27/2020
Make sure that the technician is familiar with the procedure associated with Recall N192275630-02: Brake Assist Feature-Frontview Camera Reprogramming and Configuration. The field action is for reprogramming and configuration and includes a three step...
Parts Required - 03/27/2020
Recall bulletin N192270600-01 involves the installation of a feature that will close off the opening in the seatbelt pretensioner bracket so that exhaust gasses vent away from carpet material. The procedure involves installing two rivets and foil tape. ...
Open Recalls - 05/28/2020
... or working hard to stay ahead of the spring rush, take advantage of this time to complete all open recalls on your courtesy transportation and inventory vehicles. Performing the open recalls now provides the dealership with incoming warranty dollars,...
Retrievable WCC - 09/25/2018
If an invalid/incorrect WCC is submitted with certain safety and noncompliance recalls, the transaction will be reopened on the IVH screen in GWM. If the original WCC is retrievable, dealers should re-use the labor code provided in the recall to resubmit...
Not Retrievable WCC - 09/25/2018
If the original WCC is not retrievable, contact the customer to perform the module programming procedure in order to generate a new WCC for submission. In these cases, the dealer would re-use the labor code provided in the recall bulletin.
Takata Air Bag - 08/20/2018
... up with affected vehicle owners and assist them with scheduling a service appointment to have the recall performed as quickly as possible....
Takata Air Bag - 05/29/2019
The Takata air bag defect has been labeled the largest and most complex safety recalls in US history. The recall involves more than 41.6 million vehicles in the United States. It covers replacement of the frontal air bags, that were made by parts supplier...
Swapping Parts - 08/27/2019
... to the stock vehicle ensuring that they are properly accounted for in the event of a future recall or part warranty extension. If the source of the concern is found from the parts swap, order a new GM or GM approved replacement part for installation...
Virtual Advisors - 07/30/2019
... with service customers. The virtual advisor kiosk performs the typical write up tasks, including recall notification, providing service specials, asking what repairs/maintenance are required, and possibly recommending additionally work. The kiosk will...
Service Update Bulletin - 05/22/2017
... OBD System Software. Owners on record do not receive notification letters for this type of recall....
Recalls and Reprogramming - 10/24/2018
GM is validating the successful completion of safety, noncompliance, and emission recalls that involve module reprogramming. The SPS WCC that has been submitted with the transaction will be reviewed and validated. If, after review, the WCC is invalid,...
Courtesy Transportation Program Guidelines - 04/23/2018
... etc. Finally, prior to placing a unit into the CTP, dealers must check for any open recalls. If the dealer has not performed the necessary repairs to remedy any recall on a vehicle, it is not eligible to be placed into the program and will not...
Reference Number - 12/21/2017
Recall 16185 (No Start or Loss of Propulsion) contains several different repair labor operations based on the correction performed and the IVH Reference Number. The Service Procedure section states that the vehicle manufacture date must be checked to ...
Customer Satisfaction Program 10085 - 06/07/2010
... side impact airbag wire harnesses, and if necessary, reroute the wire harness. Involved in the recall are the 2010 Chevrolet Malibu and 2010 Pontiac G6. ...
We have a guest calling in with recall N232404980 airbag. Part not availalbe. He is demanding a rental car. I understand because of the safety issue. What do we do in a case like this? Will GM pre-approve an extended rental? ...
Forum - 05/19/2023
... that can be processed. Sometimes we are waiting for a customer pay job parts and there might be a recall line that has been completed on there that I can process. ...
Forum - 05/24/2023
Yes, I have had rejection for savi/dongle not received on dealer owned vehicle on a recall claim. They've paid w/service manager signature noting that "savi would not communicate" on hardcopy through GM authorization.
Forum - 04/26/2023
The warranty admin would attach the VIS to the warranty claim showing the recall was isted as open when customer arrived to dealership. Attach to the claim and H route it with notes explaining.
Forum - 03/22/2024
That message we looked at references a recall that doesn't even apply in the US so I am wondering if we will even see that but you never know. This is another reason I turned off all the email spam they send all day every day. Honestly I would rather...
Forum - 03/21/2024
I can't recall, but, doesn't it email them when they do it on the CMST app?I had one say he refused to download it on his phone because he didn't want GM to be able to get into his phone. *smacksforehead*
Forum - 07/10/2023
so the first problem I have is I can't pull the recall up in SI. N232404980. I'm assuming because it's incomplete, remedy not available. The second problem is if we bring the customer in, run the e-advisor, put them in a rental and it's...
Forum - 12/04/2023
As ridiculous as it sounds, you will probably have to h-route with explanation. I had a brake recall, a couple months ago, that rejected for current part # and short-paid with old part #. If by chance the pricing is the same, you could just use one l...
Forum - 12/27/2023
... (it has been a while) you may have to do some of it as NIM (misc) with an explanation. I can't recall if the system lets you submit if the admin is above the allowance....
Forum - 10/02/2023
... it for GM authorization with an explanation. Yes it is a parts warranty. You cannot submit a recall twice. I am a little confused on your scenario however. You said he installed it and it was defective and latching correctly?...
Forum - 10/19/2023
... code I didn't think would work because it doesn't come up in the job aid but it did. I don't recall the exact part or the opcode but it might be worth a shot if it gets you the time you need. I know I had at least 3....
For the Technician - 03/27/2020
Make sure that the technician is familiar with the procedure associated with Recall N192275630-02: Brake Assist Feature-Frontview Camera Reprogramming and Configuration. The field action is for reprogramming and configuration and includes a three step...
Parts Required - 03/27/2020
Recall bulletin N192270600-01 involves the installation of a feature that will close off the opening in the seatbelt pretensioner bracket so that exhaust gasses vent away from carpet material. The procedure involves installing two rivets and foil tape. ...
Open Recalls - 05/28/2020
... or working hard to stay ahead of the spring rush, take advantage of this time to complete all open recalls on your courtesy transportation and inventory vehicles. Performing the open recalls now provides the dealership with incoming warranty dollars,...
Retrievable WCC - 09/25/2018
If an invalid/incorrect WCC is submitted with certain safety and noncompliance recalls, the transaction will be reopened on the IVH screen in GWM. If the original WCC is retrievable, dealers should re-use the labor code provided in the recall to resubmit...
Not Retrievable WCC - 09/25/2018
If the original WCC is not retrievable, contact the customer to perform the module programming procedure in order to generate a new WCC for submission. In these cases, the dealer would re-use the labor code provided in the recall bulletin.
Takata Air Bag - 08/20/2018
... up with affected vehicle owners and assist them with scheduling a service appointment to have the recall performed as quickly as possible....
Takata Air Bag - 05/29/2019
The Takata air bag defect has been labeled the largest and most complex safety recalls in US history. The recall involves more than 41.6 million vehicles in the United States. It covers replacement of the frontal air bags, that were made by parts supplier...
Swapping Parts - 08/27/2019
... to the stock vehicle ensuring that they are properly accounted for in the event of a future recall or part warranty extension. If the source of the concern is found from the parts swap, order a new GM or GM approved replacement part for installation...
Virtual Advisors - 07/30/2019
... with service customers. The virtual advisor kiosk performs the typical write up tasks, including recall notification, providing service specials, asking what repairs/maintenance are required, and possibly recommending additionally work. The kiosk will...
Service Update Bulletin - 05/22/2017
... OBD System Software. Owners on record do not receive notification letters for this type of recall....
Recalls and Reprogramming - 10/24/2018
GM is validating the successful completion of safety, noncompliance, and emission recalls that involve module reprogramming. The SPS WCC that has been submitted with the transaction will be reviewed and validated. If, after review, the WCC is invalid,...
Courtesy Transportation Program Guidelines - 04/23/2018
... etc. Finally, prior to placing a unit into the CTP, dealers must check for any open recalls. If the dealer has not performed the necessary repairs to remedy any recall on a vehicle, it is not eligible to be placed into the program and will not...
Reference Number - 12/21/2017
Recall 16185 (No Start or Loss of Propulsion) contains several different repair labor operations based on the correction performed and the IVH Reference Number. The Service Procedure section states that the vehicle manufacture date must be checked to ...
Customer Satisfaction Program 10085 - 06/07/2010
... side impact airbag wire harnesses, and if necessary, reroute the wire harness. Involved in the recall are the 2010 Chevrolet Malibu and 2010 Pontiac G6. ...
Changes to the Pre Delivery Inspection Form - 04/13/2010
... will enable the dealer to more easily check for outstanding required field actions such as open recall campaigns, service update bulletins and software updates at the time of PDI. ...
Sublet Warranty Repairs - 11/18/2010
... exceeds the allowance for labour code V2185.The repair made was to satisfy the product safety recall 09230B for a roof panel separation on a 2005 Corvette. Since the dealership did not have a body shop, the vehicle was repaired as a sublet at a local...
Branded Titles and Special Coverage - 08/30/2012
... on a vehicle with a branded title. In the past, only claims for repairs related to emissions or recalls were allowed on a vehicle with a branded title. In IVH, branded titles and warranty blocks are shown at the top of the print screen.This announcement...
Product Field Action Reimbursements - 06/08/2011
Product Field Actions, recall campaigns, or special coverage adjustments, are issued by GM to address specific vehicle concerns or federal regulatory requirements. Since 2003, if a customer received notice that their vehicle was involved in a field action...
Cadillac Free Vehicle Detail - 07/01/2014
Cadillac owners that were affected by customer satisfaction recall 14352 will be receiving a letter offering them a full vehicle detailing on their 2015 Cadillac Escalade any time within the next 12 months at a participating dealer. The letter instructs...
Limited Parts Return - 12/19/2014
The WPC has established a limited parts return for components replaced with recall numbers 13434, 14062, 14096, 14116, and 14340. These return requests will follow GM's standard parts return requirements. This limited parts return went into effect for...
Airbags - 12/19/2014
Takata Corp has refused to comply with a US demand to widen its airbag recall. NHTSA must now decide to take the parts supplier to court or try to convince automakers to perform the repair. NHTSA believes the automaker has the responsibility to declare...
Airbags - 11/25/2014
... excessive force and spray metal shards inside the vehicle. The airbags have prompted the recall of around 17 million cars worldwide in the past six years. ...
Transponder Keys: - 10/31/2014
... effort to ensure that transponders keys obtained from sources other than GMCCA are not used in any recall, warranty, or special coverage repair. ...
Empowerment - 11/25/2014
... please note that some tools are not available in certain states or for use in a stop sale or recall situation, contact your District Manager of Aftersales for further direction. Included within the list of available tools is the Chevrolet, Buick,...
Stop Delivery - 04/28/2016
The Required Field Actions section of IVH provides specific documentation for vehicles that are involved in upcoming recalls with a Stop Delivery notice. The Service Consultant Dashboard also provides indication of the Stop Delivery Order in the Alerts...
Service Policies & Procedures Recent Updates - 01/11/2016
... vehicle with a branded title and warranty block is still eligible for emissions warranty repairs, recalls, and special coverage repairs, but only if the system being covered is repairable. These policies have been in place for some time now. The update...
Takata Air Bags - 06/30/2015
Takata Corporation has agreed to what will be the largest automotive recall in history as investigators search for the root cause for the failure. Approximately 34 million cars are on the list for an airbag replacement, double the number that has already...
Un-Deployed Takata Air Bag Inflator Modules - 10/02/2015
GM has issued a process change for the return of un-deployed Takata air bag inflator modules for safety recalls 14491, 14735, 15406, and upcoming safety recall 15438. Effective with the release of GlobalConnect Message GCUS-9-843, dated 9-4-2015, all...
Re: CAMPAIGN #11001 DIESEL EXHAUST FLUID CAL - 11/11/2011
... ways I have 2-JC's that the tech added J6450/exhaust particulate filter cleaning to the recall line & vehicles that come in for the campaign & a CEL: I have the recall on 1-line & the J6450 Is anyone else facing this issue & how are you claiming it...
Re: non gm parts mark up - 08/19/2011
As I recall we don't get any mark up on non-GM parts. Has to be charged out at cost. We don't do them much at all either.
Re: DRAC cars - 08/22/2011
I can't find the message anywhere either, but as I recall you had to be a Buick or GMC dealer, and had to have a certain # of Buick or GMC vehicles in DRAC service for the $42 rate to apply. Maybe you aren't up to the # of vehicles they require??
OPEN BUT EXPIRED RECALLS ??? - 12/08/2008
I HAVE A ENTERPRISE RENTAL VEHICLE IN THE SHOP, FOR AN UNRELATED CONCERN TO THE RECALL - BUT IT SHOWS #07255 "OPEN" BUT EXPIRED 10/31/08..... CAN WE STILL PERFORM ?, HOW DO YOU CLEAR ?, WHAT IF CUSTOMER HAS A PROBLEM LATER ON WITH THIS CONCERN ?
Re: #10023 CAMPAIGN - 04/07/2010
I FINALLY GOT IT !!!!! I ACTUALLY ADDED A LINE FOR THE FLOOR PLAN (V2223), I TRANSMITTED THAT LINE 1ST - THEN THE LINE FOR THE RECALL (V2226) --- THE BOTH PAY & THEY GO THRU "WITHOUT" ANY AUTHORIZATION -- YAH YAH !!!!
Re: Rejected claim resolutions elusive... - 04/29/2010
I need help. I have submitted claim for Recall 10023a. The line 1 paid line 2 for floor plan reimbursement was denied for code 173. Field action 1 has already been performed on the veh. I have two vehs the same reject. What is wrong?
Re: Rejected claim resolutions elusive... - 04/29/2010
You need to submit the floor plan dollars first then the recall line afterwards. I believe there was a bulletin on that, but can't find it at the moment.
Re: Customer Satisfaction 10287C ended 10/31/2012 - 11/06/2012
We had one on November 1st. The advisor attached the VIS to the job card, where it stated the recall was open. I still had to authorize with an A. Everyone has a heads up now.
Re: GMPP and the WPC - 05/12/2012
... removed from vehicles in conjunction with warranty, policy, T-transactions, special policy and recall related repairs are as follows" Those are all transaction types and it doesn't state anything for the service contract transaction type. I don't think...
Re: part pick up fm another dealer for a used vehicle - 04/13/2011
Unless it's a safety concern or recall, it isn't a warranty issue. GM won't pay for reconditioning a used vehicle for sale. If it is a warranty issue, yes, you can claim the difference. You need a copy of the parts receipt attached to the hard copy and...
Re: Information on VISS - 06/08/2012
I seem to recall reading somewhere in the not-too-distant past that they were going to be able to add aftermarket Non-GM warranty information to the VIS but I wish I could remember where I read it! This is the first instance I've actually heard about...
... will enable the dealer to more easily check for outstanding required field actions such as open recall campaigns, service update bulletins and software updates at the time of PDI. ...
Sublet Warranty Repairs - 11/18/2010
... exceeds the allowance for labour code V2185.The repair made was to satisfy the product safety recall 09230B for a roof panel separation on a 2005 Corvette. Since the dealership did not have a body shop, the vehicle was repaired as a sublet at a local...
Branded Titles and Special Coverage - 08/30/2012
... on a vehicle with a branded title. In the past, only claims for repairs related to emissions or recalls were allowed on a vehicle with a branded title. In IVH, branded titles and warranty blocks are shown at the top of the print screen.This announcement...
Product Field Action Reimbursements - 06/08/2011
Product Field Actions, recall campaigns, or special coverage adjustments, are issued by GM to address specific vehicle concerns or federal regulatory requirements. Since 2003, if a customer received notice that their vehicle was involved in a field action...
Cadillac Free Vehicle Detail - 07/01/2014
Cadillac owners that were affected by customer satisfaction recall 14352 will be receiving a letter offering them a full vehicle detailing on their 2015 Cadillac Escalade any time within the next 12 months at a participating dealer. The letter instructs...
Limited Parts Return - 12/19/2014
The WPC has established a limited parts return for components replaced with recall numbers 13434, 14062, 14096, 14116, and 14340. These return requests will follow GM's standard parts return requirements. This limited parts return went into effect for...
Airbags - 12/19/2014
Takata Corp has refused to comply with a US demand to widen its airbag recall. NHTSA must now decide to take the parts supplier to court or try to convince automakers to perform the repair. NHTSA believes the automaker has the responsibility to declare...
Airbags - 11/25/2014
... excessive force and spray metal shards inside the vehicle. The airbags have prompted the recall of around 17 million cars worldwide in the past six years. ...
Transponder Keys: - 10/31/2014
... effort to ensure that transponders keys obtained from sources other than GMCCA are not used in any recall, warranty, or special coverage repair. ...
Empowerment - 11/25/2014
... please note that some tools are not available in certain states or for use in a stop sale or recall situation, contact your District Manager of Aftersales for further direction. Included within the list of available tools is the Chevrolet, Buick,...
Stop Delivery - 04/28/2016
The Required Field Actions section of IVH provides specific documentation for vehicles that are involved in upcoming recalls with a Stop Delivery notice. The Service Consultant Dashboard also provides indication of the Stop Delivery Order in the Alerts...
Service Policies & Procedures Recent Updates - 01/11/2016
... vehicle with a branded title and warranty block is still eligible for emissions warranty repairs, recalls, and special coverage repairs, but only if the system being covered is repairable. These policies have been in place for some time now. The update...
Takata Air Bags - 06/30/2015
Takata Corporation has agreed to what will be the largest automotive recall in history as investigators search for the root cause for the failure. Approximately 34 million cars are on the list for an airbag replacement, double the number that has already...
Un-Deployed Takata Air Bag Inflator Modules - 10/02/2015
GM has issued a process change for the return of un-deployed Takata air bag inflator modules for safety recalls 14491, 14735, 15406, and upcoming safety recall 15438. Effective with the release of GlobalConnect Message GCUS-9-843, dated 9-4-2015, all...
Re: CAMPAIGN #11001 DIESEL EXHAUST FLUID CAL - 11/11/2011
... ways I have 2-JC's that the tech added J6450/exhaust particulate filter cleaning to the recall line & vehicles that come in for the campaign & a CEL: I have the recall on 1-line & the J6450 Is anyone else facing this issue & how are you claiming it...
Re: non gm parts mark up - 08/19/2011
As I recall we don't get any mark up on non-GM parts. Has to be charged out at cost. We don't do them much at all either.
Re: DRAC cars - 08/22/2011
I can't find the message anywhere either, but as I recall you had to be a Buick or GMC dealer, and had to have a certain # of Buick or GMC vehicles in DRAC service for the $42 rate to apply. Maybe you aren't up to the # of vehicles they require??
OPEN BUT EXPIRED RECALLS ??? - 12/08/2008
I HAVE A ENTERPRISE RENTAL VEHICLE IN THE SHOP, FOR AN UNRELATED CONCERN TO THE RECALL - BUT IT SHOWS #07255 "OPEN" BUT EXPIRED 10/31/08..... CAN WE STILL PERFORM ?, HOW DO YOU CLEAR ?, WHAT IF CUSTOMER HAS A PROBLEM LATER ON WITH THIS CONCERN ?
Re: #10023 CAMPAIGN - 04/07/2010
I FINALLY GOT IT !!!!! I ACTUALLY ADDED A LINE FOR THE FLOOR PLAN (V2223), I TRANSMITTED THAT LINE 1ST - THEN THE LINE FOR THE RECALL (V2226) --- THE BOTH PAY & THEY GO THRU "WITHOUT" ANY AUTHORIZATION -- YAH YAH !!!!
Re: Rejected claim resolutions elusive... - 04/29/2010
I need help. I have submitted claim for Recall 10023a. The line 1 paid line 2 for floor plan reimbursement was denied for code 173. Field action 1 has already been performed on the veh. I have two vehs the same reject. What is wrong?
Re: Rejected claim resolutions elusive... - 04/29/2010
You need to submit the floor plan dollars first then the recall line afterwards. I believe there was a bulletin on that, but can't find it at the moment.
Re: Customer Satisfaction 10287C ended 10/31/2012 - 11/06/2012
We had one on November 1st. The advisor attached the VIS to the job card, where it stated the recall was open. I still had to authorize with an A. Everyone has a heads up now.
Re: GMPP and the WPC - 05/12/2012
... removed from vehicles in conjunction with warranty, policy, T-transactions, special policy and recall related repairs are as follows" Those are all transaction types and it doesn't state anything for the service contract transaction type. I don't think...
Re: part pick up fm another dealer for a used vehicle - 04/13/2011
Unless it's a safety concern or recall, it isn't a warranty issue. GM won't pay for reconditioning a used vehicle for sale. If it is a warranty issue, yes, you can claim the difference. You need a copy of the parts receipt attached to the hard copy and...
Re: Information on VISS - 06/08/2012
I seem to recall reading somewhere in the not-too-distant past that they were going to be able to add aftermarket Non-GM warranty information to the VIS but I wish I could remember where I read it! This is the first instance I've actually heard about...
Part Expedite - 04/22/2013
I've checked and found multiple posts regarding this subject but I cannot pull up the bulletin for it even in archived messages. Can anyone tell me if you can collect a part expedite amount for a recall?
Re: Carrier request for transportation claim - 08/14/2012
... a carrier asked for a copy of the job card. So yes, it has happened to me but only once. As I recall nothing came of it, I told the service manager about the request and we sent it off to them. Let us know if you get a response from them if you s...
Re: reimbursement for special coverage - 04/15/2013
I would check the recall bulletin in question and see what it states under customer reimbursement , some say a resonable amount and others or what it would cost your dealer to do the repairs..If you want to be safe you can call the DBC and see that they...
Re: Part Expedite - 04/23/2013
Okay, so....I know I've added part expedite to a recall before and it paid but today I had 4 that rejected. Apparently we do not have any of the window switch kits here for 12180. I've emailed my expert for her final verdict and will post it once I've...
Re: Part Expedite - 04/23/2013
The final verdict per my specialist is that we can add expediting to a recall transaction but those need to be forwarded for approval. (YAY...haha)
Re: Admin allowance times.... Whats your process? - 07/02/2014
We use ADP and our DMA suggested for the ignition recalls we just book out and submit for the admin time when we are processing the original recall RO. He said he had been at another dealership who was using that process and they were paying that way....
Re: Stop Delivery Floor Plan Reimbursement - 05/22/2014
... But on another note, we have performed 14128 using the VIN list provided in the message but the recall still isn't showing up on those VIN's VIS reports. I finally just let them reject and h-routed them with an attached copy of the vin list. Have...
Seat Back Recall13323 - 10/03/2013
... Bulletin 13310. We did the inspections and now they have cancelled the SUB and replaced it with Recall 13323. Are we going to be able to submit for the inspections that GM has now decided doesn't apply to several of the vehicles we already ran throu...
Re: Recalls 14063 and 13454 (Courtesy Transportation) - 04/17/2014
... I entered a new one in the Empowerment Portal and tried to use 9100467 for the rental for recall 14092 and the portal gave the message "Labor op not found" >.< They shoulddddd go smoothly through since we have the Approval forms from our DMAs. Plus,...
Re: Recalls 14063 and 13454 (Courtesy Transportation) - 05/02/2014
Well.. "Normally" GM will pay $38.00 per day for a standard rental. However .. "Special" recall circumstances are a little outside of normal. You will have to detail the circumstances of your " claim " ie. ( under-aged driver, added insurance etc.. etc......
Keys for Life Program - 05/27/2015
I have a claim under the keys for life program through recall 14063 or 14113. It says to submit it as a ZREG labor operation but then it rejects for beyond the number of days for regular warranty. Must I use an A to get them paid when the vehicles are...
Re: What Would You Do - 11/14 - 12/10/2014
Since all of the modules were installed on the same day, the warranty administrator included them all with the recall labour operation. The service manager had applied authorization for the excessive parts and the technician had included comments supporting...
Re: What Would You Do - 11/14 - 12/12/2014
Was additional time paid to the technician for having to do labor beyond the scope of the recall? If so, how was it claimed? (Or, how could it be claimed if it was not done in this instance.)
Re: What Would You Do - 03/15 - 02/26/2015
R...
Really confused on parts retention! Please help! - 10/15/2014
Okay so I'm really really confused on this now. The lists that are posted in the "Parts Library" recall section....only shows me maybe a handful of parts to retain daily (somedays none at all). In todays message that adds more recalls to the hold list,...
Re: Just a quick check to make sure I'm not the only one losing it - 11/04/2014
... made a comment that in our Toyota store their warranty count doubled last month due to this airbag recall. I thought...."I have been doing almost triple for months now"! What I find is that my beginning of the month is the worst and I know that eventually...
Re: Part Number List - 04/16/2008
... for warranty. When this happens, the total amount for those parts go in net amount. If a bulletin, recall, special policy are referenced, alot of times these have listed part numbers (including fluids) to be used in the claim line. If no bulletins are...
Re: Open Recalls - 04/10/2008
We actively use the open recall list. We have brought back several customers with the reminders and even have had new customers who live in the area but, purchased there vehicle else where come in when we send them the reminder. I is especially good...
Re: Exterior Roof Panel - 06/10/2008
DBC TOLD ME TO USE SPECIAL POLICY AND RECALL LABOR OPS AND CLAIM TYPE B AND H ROUTE FOR PART FAILURE. AVM PAID WITH NO COMMENT (BELIEVE ME, IF HE DIDN'T WANT IT SUBMITTED THAT WAY, THERE WOULD HAVE BEEN A COMMENT). MIGHT TRY IT.
07035 - 06/11/2008
WHAT DO YOU DO WHEN A VEHICLE STILL SHOWS CAMPAIGN OPEN BUT YOU COMPLETED THE SAME REPAIR UNDER A SPECIAL POLICY LABOR OP. WE HAVE A CAR WE DID THE SPECIAL POLICY IN MARCH NOW GM COMES OUT WITH A RECALL.
Re: 07035 - 06/11/2008
I was told if there is an open recall, you perform it no matter what, as it is mandated by the federal government. Is this correct?
HELP - 01/17/2008
I have a 06 Deville that came in for a recall. We provided one way shuttle for customer. Do I file the shuttle as goodwill? Part of me says I have to good will it because it is so far out on miles and time but I'm not 100% sure.
Re: DIFF CARR SUPT BUSHING LABOR OP ?? - 02/12/2009
Oh wait! I think the recall is to replace the bushing within the shifter assembly - oops! Sorry!
Re: Global Warranty Management - 01/28/2010
... for the new GW? I thought I saw something in training, but can't find it now. I have a WCC for a recall. The old WINS system, you would put it in as the "fail code". I'm assuming that's not the case anymore - any help would be appreciated. Than...
Re: Special Policy Fuel Injectors - 10/21/2009
Yes, I've had the same thing here. I put my OLH on and H routed the claim. I can't recall any issues, I'm sure it was paid.
I've checked and found multiple posts regarding this subject but I cannot pull up the bulletin for it even in archived messages. Can anyone tell me if you can collect a part expedite amount for a recall?
Re: Carrier request for transportation claim - 08/14/2012
... a carrier asked for a copy of the job card. So yes, it has happened to me but only once. As I recall nothing came of it, I told the service manager about the request and we sent it off to them. Let us know if you get a response from them if you s...
Re: reimbursement for special coverage - 04/15/2013
I would check the recall bulletin in question and see what it states under customer reimbursement , some say a resonable amount and others or what it would cost your dealer to do the repairs..If you want to be safe you can call the DBC and see that they...
Re: Part Expedite - 04/23/2013
Okay, so....I know I've added part expedite to a recall before and it paid but today I had 4 that rejected. Apparently we do not have any of the window switch kits here for 12180. I've emailed my expert for her final verdict and will post it once I've...
Re: Part Expedite - 04/23/2013
The final verdict per my specialist is that we can add expediting to a recall transaction but those need to be forwarded for approval. (YAY...haha)
Re: Admin allowance times.... Whats your process? - 07/02/2014
We use ADP and our DMA suggested for the ignition recalls we just book out and submit for the admin time when we are processing the original recall RO. He said he had been at another dealership who was using that process and they were paying that way....
Re: Stop Delivery Floor Plan Reimbursement - 05/22/2014
... But on another note, we have performed 14128 using the VIN list provided in the message but the recall still isn't showing up on those VIN's VIS reports. I finally just let them reject and h-routed them with an attached copy of the vin list. Have...
Seat Back Recall13323 - 10/03/2013
... Bulletin 13310. We did the inspections and now they have cancelled the SUB and replaced it with Recall 13323. Are we going to be able to submit for the inspections that GM has now decided doesn't apply to several of the vehicles we already ran throu...
Re: Recalls 14063 and 13454 (Courtesy Transportation) - 04/17/2014
... I entered a new one in the Empowerment Portal and tried to use 9100467 for the rental for recall 14092 and the portal gave the message "Labor op not found" >.< They shoulddddd go smoothly through since we have the Approval forms from our DMAs. Plus,...
Re: Recalls 14063 and 13454 (Courtesy Transportation) - 05/02/2014
Well.. "Normally" GM will pay $38.00 per day for a standard rental. However .. "Special" recall circumstances are a little outside of normal. You will have to detail the circumstances of your " claim " ie. ( under-aged driver, added insurance etc.. etc......
Keys for Life Program - 05/27/2015
I have a claim under the keys for life program through recall 14063 or 14113. It says to submit it as a ZREG labor operation but then it rejects for beyond the number of days for regular warranty. Must I use an A to get them paid when the vehicles are...
Re: What Would You Do - 11/14 - 12/10/2014
Since all of the modules were installed on the same day, the warranty administrator included them all with the recall labour operation. The service manager had applied authorization for the excessive parts and the technician had included comments supporting...
Re: What Would You Do - 11/14 - 12/12/2014
Was additional time paid to the technician for having to do labor beyond the scope of the recall? If so, how was it claimed? (Or, how could it be claimed if it was not done in this instance.)
Re: What Would You Do - 03/15 - 02/26/2015
R...
Really confused on parts retention! Please help! - 10/15/2014
Okay so I'm really really confused on this now. The lists that are posted in the "Parts Library" recall section....only shows me maybe a handful of parts to retain daily (somedays none at all). In todays message that adds more recalls to the hold list,...
Re: Just a quick check to make sure I'm not the only one losing it - 11/04/2014
... made a comment that in our Toyota store their warranty count doubled last month due to this airbag recall. I thought...."I have been doing almost triple for months now"! What I find is that my beginning of the month is the worst and I know that eventually...
Re: Part Number List - 04/16/2008
... for warranty. When this happens, the total amount for those parts go in net amount. If a bulletin, recall, special policy are referenced, alot of times these have listed part numbers (including fluids) to be used in the claim line. If no bulletins are...
Re: Open Recalls - 04/10/2008
We actively use the open recall list. We have brought back several customers with the reminders and even have had new customers who live in the area but, purchased there vehicle else where come in when we send them the reminder. I is especially good...
Re: Exterior Roof Panel - 06/10/2008
DBC TOLD ME TO USE SPECIAL POLICY AND RECALL LABOR OPS AND CLAIM TYPE B AND H ROUTE FOR PART FAILURE. AVM PAID WITH NO COMMENT (BELIEVE ME, IF HE DIDN'T WANT IT SUBMITTED THAT WAY, THERE WOULD HAVE BEEN A COMMENT). MIGHT TRY IT.
07035 - 06/11/2008
WHAT DO YOU DO WHEN A VEHICLE STILL SHOWS CAMPAIGN OPEN BUT YOU COMPLETED THE SAME REPAIR UNDER A SPECIAL POLICY LABOR OP. WE HAVE A CAR WE DID THE SPECIAL POLICY IN MARCH NOW GM COMES OUT WITH A RECALL.
Re: 07035 - 06/11/2008
I was told if there is an open recall, you perform it no matter what, as it is mandated by the federal government. Is this correct?
HELP - 01/17/2008
I have a 06 Deville that came in for a recall. We provided one way shuttle for customer. Do I file the shuttle as goodwill? Part of me says I have to good will it because it is so far out on miles and time but I'm not 100% sure.
Re: DIFF CARR SUPT BUSHING LABOR OP ?? - 02/12/2009
Oh wait! I think the recall is to replace the bushing within the shifter assembly - oops! Sorry!
Re: Global Warranty Management - 01/28/2010
... for the new GW? I thought I saw something in training, but can't find it now. I have a WCC for a recall. The old WINS system, you would put it in as the "fail code". I'm assuming that's not the case anymore - any help would be appreciated. Than...
Re: Special Policy Fuel Injectors - 10/21/2009
Yes, I've had the same thing here. I put my OLH on and H routed the claim. I can't recall any issues, I'm sure it was paid.
Re: FRT WHL DRV INT SHAFT -- LABOR OP ?? - 10/05/2009
Not sure on this one. I think I'd talk to the tech and find out what it is exactly. May be one of those that LTG calls something else? I don't recall that we've ever done one.
Re: PENDING CLAIMS - 08/16/2010
... claims have a huge area that they do all the H-routes for. It's no longer the AVM. I can't recall for sure if it's one person per region -so 1 guy for the whole North Central Region, but I know they have a exceedingly large # of dealers that they cover....
Re: CLAIM IN REVEIW? - 06/17/2009
I also had a claim go into review for the recall on the Colorado last Friday. I am going to wait and see if it pays this Friday. If it is not paid I will contact DBC.
Re: CLAIM IN REVEIW? - 06/16/2009
I called DBC again and had them start a system inquiry 71-732790817. Mine also did not pay I have not seen one like this in 7 years so I suspect there is a system glitch, since they are all on the same recall. I will keep you posted.
Re: CLAIM IN REVEIW? - 06/12/2009
... the system itself held it up to check on something? Mine was for the Fuel System control module recall on a Colorado. The Colorado/Canyon pay 0.1 more than the other models, so I'm wondering if for some reason it's taking the system longer to verify...
Re: PARTS PRICING DISPUTE - 07/14/2009
I just checked the recall notice and the thread locker they are requiring is the blue which is a different part number than the one in your original post. That maybe the reason for your reject unless there has been a part number suppression.
HELP WITH RECALLS - 08/05/2009
DOES ANYONE KNOW WHAT THE DIFFERENCE IS BETWEEN RECALL #09041A AND 09077. I SEE THAT THE PART NUMBERS ARE THE SAME, THE LABOR OPS ARE DIFFERENT AND LABOR TIME IS .2 ON ONE AND .4 ON THE OTHER. BOTH ARE BEING LISTED ON GMVIS (EXAMPLE OF GMVIS THAT IS...
Re: HELP WITH RECALLS - 08/06/2009
I think they created a new recall because there was so much confusion in 09041 in regard to 4 speed transmissions, the update was 09077. THey did not however update 09041 to disclude the 4 speeds. I thought this was just an oversight.
Re: HELP WITH RECALLS - 08/06/2009
recall 09077 was created to for the previous chev. malibu, pontiac g6, and saturn aura's with 4 speed trans. that were already completed prior to update 09041a release. they require the additional repair of the cable kit installation.
Re: PARTS PRICING DISPUTE - 07/14/2009
TRACY... THE REASON I AM HAVING THIS DISPUTE IS: I HAVE A CLAIM FOR RECALL 07035, IF YOU LOOK AT THE CLAIM INFORMATION SECTION IT STATES.... *THE PARTS ALLOWANCE SHOULD BE THE SUM TOTAL OF THE CURRENT GMSPO DEALER NET PRICE PLUS ALLOWABLE MARK UP OR LAND...
Sensor Replacements - 01/24/2019
Lately, there has been a disagreement where I work regarding sensors replaced during recalls and only being allowed 1 sensor. I'm being told its unreasonable even though our warranty representative has told us the reasoning being all the sensors sent...
Forum - 01/10/2019
... have been submitted as a ZFAT and the labor operation used should be the engine replacement. The recall should be referenced in the story and as the cause of the internal failure in the engine. After that they should be able to H-route it and with detailed...
Missing: SPS Claim Code for Submission - 06/25/2018
Hello! I have a technician that forgot to document the SPS claim code for recall 16007. I have heard mention that there is a way for the technician to locate their codes somewhere within the GM website. Is it possible to help him locate this code so we...
Forum - 09/17/2018
Thanks. For some reason I was thinking they didn't have to sign on recalls. I may be confusing that with them not having to approve for added operations on a recall for in-stock units.
Forum - 02/19/2019
we used to use R&R, but we use Dealertrack now for our DMS. i have the same problem with certain recall sps codes. i simply just manually submitted those specific recalls through Global Connect so it does not reflect my rejection rate. it takes all,...
Forum - 02/06/2019
... but they have to have a labor op run on it, to covert the warranty to MI. As far as whether the recall can be done in the US, I am interested in knowing the answer on that question......
Forum - 01/29/2019
Thanks jblox for the additional information. The service procedure contained within the recall bulletin provides information on the video that is available within the Center of Learning. The video should be reviewed prior to replacing the steering...
Forum - 11/10/2017
Updated Instructions for Labor Code Submission of Emission Recall 17337 and Service Update 17419 Updated Date:Nov 09, 2017 15:40 ET Page Content GLOBAL SAFETY FIELD INVESTIGATIONS DCS4619 URGENT - DISTRIBUTE IMMEDIATELY Date: ...
Forum - 05/30/2018
Did the recall repair operation code pay already? The flooring has to pay first, I was just thinking that maybe it rejected for this. Otherwise, it looks like you are submitting it correctly. You are submitting it as NIM with flooring...
Forum - 05/31/2018
... the past is to submit a .1 claim using the Service Manager's GMIN and under comments explain that Recall can not be performed. ...
Forum - 05/31/2018
... open the bulletin listed there as a PDF, it says it. Umm okay, that's not how I look up recall bulletins...ever. Hopefully they'll update the one in SI....
Forum - 05/03/2018
... I tried submitting with the part# .It rejected. I then tried submitted it in net even though the recall stated net item was n/a. dbc said it was working to come up with a solution and would call me back. Guess we'll just hold our claims till then....
Forum - 05/09/2018
I never put a parts cost or price in Global when submittng claims. GM may pay more or less. Then parts dept. makes the changes. All of my recall claims have gone through with no problem
Forum - 03/20/2018
A while back we had a recall that wasn't done properly from another dealership. Our DMA had them debited back and we were paid for the repair. I know that you are talking a regular ol' ZREG, but, I would think that it would be done in the same ...
Forum - 01/02/2018
Under Service Forms in GlobalConnect is a document called "Recall Vehicle Action Report: CAM-02" It is a word document you download, fill out and mail in. Now it won't close in IVH as legally, it has to appear on there, but it would stop the customer...
Not sure on this one. I think I'd talk to the tech and find out what it is exactly. May be one of those that LTG calls something else? I don't recall that we've ever done one.
Re: PENDING CLAIMS - 08/16/2010
... claims have a huge area that they do all the H-routes for. It's no longer the AVM. I can't recall for sure if it's one person per region -so 1 guy for the whole North Central Region, but I know they have a exceedingly large # of dealers that they cover....
Re: CLAIM IN REVEIW? - 06/17/2009
I also had a claim go into review for the recall on the Colorado last Friday. I am going to wait and see if it pays this Friday. If it is not paid I will contact DBC.
Re: CLAIM IN REVEIW? - 06/16/2009
I called DBC again and had them start a system inquiry 71-732790817. Mine also did not pay I have not seen one like this in 7 years so I suspect there is a system glitch, since they are all on the same recall. I will keep you posted.
Re: CLAIM IN REVEIW? - 06/12/2009
... the system itself held it up to check on something? Mine was for the Fuel System control module recall on a Colorado. The Colorado/Canyon pay 0.1 more than the other models, so I'm wondering if for some reason it's taking the system longer to verify...
Re: PARTS PRICING DISPUTE - 07/14/2009
I just checked the recall notice and the thread locker they are requiring is the blue which is a different part number than the one in your original post. That maybe the reason for your reject unless there has been a part number suppression.
HELP WITH RECALLS - 08/05/2009
DOES ANYONE KNOW WHAT THE DIFFERENCE IS BETWEEN RECALL #09041A AND 09077. I SEE THAT THE PART NUMBERS ARE THE SAME, THE LABOR OPS ARE DIFFERENT AND LABOR TIME IS .2 ON ONE AND .4 ON THE OTHER. BOTH ARE BEING LISTED ON GMVIS (EXAMPLE OF GMVIS THAT IS...
Re: HELP WITH RECALLS - 08/06/2009
I think they created a new recall because there was so much confusion in 09041 in regard to 4 speed transmissions, the update was 09077. THey did not however update 09041 to disclude the 4 speeds. I thought this was just an oversight.
Re: HELP WITH RECALLS - 08/06/2009
recall 09077 was created to for the previous chev. malibu, pontiac g6, and saturn aura's with 4 speed trans. that were already completed prior to update 09041a release. they require the additional repair of the cable kit installation.
Re: PARTS PRICING DISPUTE - 07/14/2009
TRACY... THE REASON I AM HAVING THIS DISPUTE IS: I HAVE A CLAIM FOR RECALL 07035, IF YOU LOOK AT THE CLAIM INFORMATION SECTION IT STATES.... *THE PARTS ALLOWANCE SHOULD BE THE SUM TOTAL OF THE CURRENT GMSPO DEALER NET PRICE PLUS ALLOWABLE MARK UP OR LAND...
Sensor Replacements - 01/24/2019
Lately, there has been a disagreement where I work regarding sensors replaced during recalls and only being allowed 1 sensor. I'm being told its unreasonable even though our warranty representative has told us the reasoning being all the sensors sent...
Forum - 01/10/2019
... have been submitted as a ZFAT and the labor operation used should be the engine replacement. The recall should be referenced in the story and as the cause of the internal failure in the engine. After that they should be able to H-route it and with detailed...
Missing: SPS Claim Code for Submission - 06/25/2018
Hello! I have a technician that forgot to document the SPS claim code for recall 16007. I have heard mention that there is a way for the technician to locate their codes somewhere within the GM website. Is it possible to help him locate this code so we...
Forum - 09/17/2018
Thanks. For some reason I was thinking they didn't have to sign on recalls. I may be confusing that with them not having to approve for added operations on a recall for in-stock units.
Forum - 02/19/2019
we used to use R&R, but we use Dealertrack now for our DMS. i have the same problem with certain recall sps codes. i simply just manually submitted those specific recalls through Global Connect so it does not reflect my rejection rate. it takes all,...
Forum - 02/06/2019
... but they have to have a labor op run on it, to covert the warranty to MI. As far as whether the recall can be done in the US, I am interested in knowing the answer on that question......
Forum - 01/29/2019
Thanks jblox for the additional information. The service procedure contained within the recall bulletin provides information on the video that is available within the Center of Learning. The video should be reviewed prior to replacing the steering...
Forum - 11/10/2017
Updated Instructions for Labor Code Submission of Emission Recall 17337 and Service Update 17419 Updated Date:Nov 09, 2017 15:40 ET Page Content GLOBAL SAFETY FIELD INVESTIGATIONS DCS4619 URGENT - DISTRIBUTE IMMEDIATELY Date: ...
Forum - 05/30/2018
Did the recall repair operation code pay already? The flooring has to pay first, I was just thinking that maybe it rejected for this. Otherwise, it looks like you are submitting it correctly. You are submitting it as NIM with flooring...
Forum - 05/31/2018
... the past is to submit a .1 claim using the Service Manager's GMIN and under comments explain that Recall can not be performed. ...
Forum - 05/31/2018
... open the bulletin listed there as a PDF, it says it. Umm okay, that's not how I look up recall bulletins...ever. Hopefully they'll update the one in SI....
Forum - 05/03/2018
... I tried submitting with the part# .It rejected. I then tried submitted it in net even though the recall stated net item was n/a. dbc said it was working to come up with a solution and would call me back. Guess we'll just hold our claims till then....
Forum - 05/09/2018
I never put a parts cost or price in Global when submittng claims. GM may pay more or less. Then parts dept. makes the changes. All of my recall claims have gone through with no problem
Forum - 03/20/2018
A while back we had a recall that wasn't done properly from another dealership. Our DMA had them debited back and we were paid for the repair. I know that you are talking a regular ol' ZREG, but, I would think that it would be done in the same ...
Forum - 01/02/2018
Under Service Forms in GlobalConnect is a document called "Recall Vehicle Action Report: CAM-02" It is a word document you download, fill out and mail in. Now it won't close in IVH as legally, it has to appear on there, but it would stop the customer...
Forum - 01/11/2018
... there are just errors. I recently had one that rejected the $20 admin allowance on a recall saying that it was too high, but it's what was listed in the bulletin. It took a bit over a week, but they got it fixed and I was able to get the...
Re: OPEN RECALLS ON STOCK UNITS - 02/24/2016
... also open, but is only in effect until 10/31/2016. GM requires that all Safety and Noncompliance Recalls be performed prior to delivery to a customer. >> Safety Recalls involve the correction of a safety related defect or a noncompliance with a safety...
Forum - 02/01/2017
... According to the PP on this subject, it reads like you can offer courtesy transportation for a recall as long as the vehicle is still within bumper to bumper warranty, and a special coverage as long as the component replaced would still be covered by...
Forum - 09/07/2016
... under "Voided Warranties and Branded Titles", "claims for repairs related to Emissions Warranty/recall campaign/special coverage will be processed and only if the system being covered is repairable". The claim will need top be H-routed....
Forum - 10/03/2016
... "If a vehicle has an open or incomplete Required Field Actions (including but not limited to a recall, customer satisfaction program, service update bulletin, or stop delivery),the applicable inspection and/or repair must be completed and verified through...
Forum - 11/01/2016
... specify situations where authorization for an added operation is not required, such as a recall. This policy ensures that the customer and service manager are aware of the added operation prior to repairs being performed. Educate the service...
OPEN LOT RECALLS THAT GET DEALER TRADED? - 07/02/2015
What do I do if I have a vehichle that has an open recall and the vehichle gets dealer traded ? Please let me know with any info and thanks ahead in advance!!
Anyone have experience with processing 15067 for replacement tires? - 07/28/2015
... how to process this would be greatly appreciated because it appears that the instructions in the recall bulletin is wrong....
Bringing customers in - 12/16/2015
Just wondering what everyone does to get customers to come in. I use the recall listed provided by GM and send post cards out, I also use the lists of who hasn't been in the dealership within 6 months that have the maintenance programs, and I use CRM...
CAM-02 Report - 10/16/2015
I was just reading that if a customer refuses a recall we should document the reject and also fill out a CAM-02 report. Does anyone know what this is or where to find it?
Forum - 11/09/2017
... result that it is programming both, so I have used the same wcc for both. I did note in the tcm recall, that the software update ran the ecm and tcm together, so there was only one code available. ...
16007/17287 Missing Screenshot - 08/15/2017
Hey,Is there a way to pull up the needed information if the technician did not get the screenshot for Recall 16007 or 17287? I know there's a way to get the warranty claim code, but I'm not sure if a screenshot of that will suffice.
Forum - 11/07/2017
Have you tried the following: -Reprogram the ECM as per recall 17337 with labor operation: 9102933 - 0.3 hrs -Reprogram the TCM as per SUB 17419 with labor operation: 9102939 - 0.5 hrs (Two line transaction - one recall per line) Please let us know if...
Forum - 09/06/2017
Need to know the Special Coverage you are trying to apply? The one for a seized ignition, since related to recall, would be covered. But, a power steering pump extension would not, or the excessive oil consumption.
Return process for airbags - 09/28/2017
Good morning. I have over 60 airbags from the recall 15817 I need to send back. I am new to this process. Can anyone give me some kind of idea where I can go to get information on returning? I much appreciate. Linda
Forum - 07/21/2017
... as far as I'm concerned...I have yet to figure out why we need Management approval to add a recall line to a customer owned vehicle job card? Seems ridiculous to me...majority of the time the customer is not going to have a concern, and they...
Clocking Clarification - 04/27/2017
Hi,Can someone clarify that Recalls are not required to be clocked? I know if they're added, they're to be clocked. But if the only thing on the Job Card is a recall, is it required to be clocked?Thanks
Forum - 03/31/2017
... warranty claims. I noticed the new field the other day in Dealertrack when I submitted a new recall and had a spot for the dependancy code. I'm glad they finally got it fixed....
New Special Coverage Search Tool - 06/19/2017
We've developed an online quick search tool for Special Coverages (similar to the Recall Summary Search). Simply input a "Special Coverages Number" or a "Descriptive Keyword" to view summarized special coverage information; such as the description, labor...
Forum - 10/02/2019
... of codes needed. I had to give up and settle for the lesser labor op to close the recall. Thanks for all the advise. Good luck to all, it is getting harder to get claims paid these days....
N192268490 CLAIM CODES - 09/18/2019
... the printouts in my hand with the codes and the VIN.Also make sure your techs know that the new recall instructions require a WCC for the 9104606 operation code which does not land on a printable screen. It will not process without this code.Nobody here...
Forum - 09/19/2019
... code info, which is saved on my desktop. I pointed out that it must have been created before the recall came out, as it stops right before that opcode.....
Forum - 09/20/2019
... are 1. Reprogram the TCM 2. Record SPS code on job card. I received an email stating the recall had multiple programming events. I think something got lost in translation or they didn't read the correct bulletin. This is very frustrating...
Forum - 06/20/2019
I had a reject yesterday on floor man reimbursement excessive net item. I called DBC and that has been corrected it paid today abd then i was able to submit for recall after that.
Forum - 10/30/2019
can someone tell me if there are known issues with the recall for reprogramming electric brake contrl modules? i have some that are rejecting for supporting data invalid but the vin and program code is correct , any help is appreciated
... there are just errors. I recently had one that rejected the $20 admin allowance on a recall saying that it was too high, but it's what was listed in the bulletin. It took a bit over a week, but they got it fixed and I was able to get the...
Re: OPEN RECALLS ON STOCK UNITS - 02/24/2016
... also open, but is only in effect until 10/31/2016. GM requires that all Safety and Noncompliance Recalls be performed prior to delivery to a customer. >> Safety Recalls involve the correction of a safety related defect or a noncompliance with a safety...
Forum - 02/01/2017
... According to the PP on this subject, it reads like you can offer courtesy transportation for a recall as long as the vehicle is still within bumper to bumper warranty, and a special coverage as long as the component replaced would still be covered by...
Forum - 09/07/2016
... under "Voided Warranties and Branded Titles", "claims for repairs related to Emissions Warranty/recall campaign/special coverage will be processed and only if the system being covered is repairable". The claim will need top be H-routed....
Forum - 10/03/2016
... "If a vehicle has an open or incomplete Required Field Actions (including but not limited to a recall, customer satisfaction program, service update bulletin, or stop delivery),the applicable inspection and/or repair must be completed and verified through...
Forum - 11/01/2016
... specify situations where authorization for an added operation is not required, such as a recall. This policy ensures that the customer and service manager are aware of the added operation prior to repairs being performed. Educate the service...
OPEN LOT RECALLS THAT GET DEALER TRADED? - 07/02/2015
What do I do if I have a vehichle that has an open recall and the vehichle gets dealer traded ? Please let me know with any info and thanks ahead in advance!!
Anyone have experience with processing 15067 for replacement tires? - 07/28/2015
... how to process this would be greatly appreciated because it appears that the instructions in the recall bulletin is wrong....
Bringing customers in - 12/16/2015
Just wondering what everyone does to get customers to come in. I use the recall listed provided by GM and send post cards out, I also use the lists of who hasn't been in the dealership within 6 months that have the maintenance programs, and I use CRM...
CAM-02 Report - 10/16/2015
I was just reading that if a customer refuses a recall we should document the reject and also fill out a CAM-02 report. Does anyone know what this is or where to find it?
Forum - 11/09/2017
... result that it is programming both, so I have used the same wcc for both. I did note in the tcm recall, that the software update ran the ecm and tcm together, so there was only one code available. ...
16007/17287 Missing Screenshot - 08/15/2017
Hey,Is there a way to pull up the needed information if the technician did not get the screenshot for Recall 16007 or 17287? I know there's a way to get the warranty claim code, but I'm not sure if a screenshot of that will suffice.
Forum - 11/07/2017
Have you tried the following: -Reprogram the ECM as per recall 17337 with labor operation: 9102933 - 0.3 hrs -Reprogram the TCM as per SUB 17419 with labor operation: 9102939 - 0.5 hrs (Two line transaction - one recall per line) Please let us know if...
Forum - 09/06/2017
Need to know the Special Coverage you are trying to apply? The one for a seized ignition, since related to recall, would be covered. But, a power steering pump extension would not, or the excessive oil consumption.
Return process for airbags - 09/28/2017
Good morning. I have over 60 airbags from the recall 15817 I need to send back. I am new to this process. Can anyone give me some kind of idea where I can go to get information on returning? I much appreciate. Linda
Forum - 07/21/2017
... as far as I'm concerned...I have yet to figure out why we need Management approval to add a recall line to a customer owned vehicle job card? Seems ridiculous to me...majority of the time the customer is not going to have a concern, and they...
Clocking Clarification - 04/27/2017
Hi,Can someone clarify that Recalls are not required to be clocked? I know if they're added, they're to be clocked. But if the only thing on the Job Card is a recall, is it required to be clocked?Thanks
Forum - 03/31/2017
... warranty claims. I noticed the new field the other day in Dealertrack when I submitted a new recall and had a spot for the dependancy code. I'm glad they finally got it fixed....
New Special Coverage Search Tool - 06/19/2017
We've developed an online quick search tool for Special Coverages (similar to the Recall Summary Search). Simply input a "Special Coverages Number" or a "Descriptive Keyword" to view summarized special coverage information; such as the description, labor...
Forum - 10/02/2019
... of codes needed. I had to give up and settle for the lesser labor op to close the recall. Thanks for all the advise. Good luck to all, it is getting harder to get claims paid these days....
N192268490 CLAIM CODES - 09/18/2019
... the printouts in my hand with the codes and the VIN.Also make sure your techs know that the new recall instructions require a WCC for the 9104606 operation code which does not land on a printable screen. It will not process without this code.Nobody here...
Forum - 09/19/2019
... code info, which is saved on my desktop. I pointed out that it must have been created before the recall came out, as it stops right before that opcode.....
Forum - 09/20/2019
... are 1. Reprogram the TCM 2. Record SPS code on job card. I received an email stating the recall had multiple programming events. I think something got lost in translation or they didn't read the correct bulletin. This is very frustrating...
Forum - 06/20/2019
I had a reject yesterday on floor man reimbursement excessive net item. I called DBC and that has been corrected it paid today abd then i was able to submit for recall after that.
Forum - 10/30/2019
can someone tell me if there are known issues with the recall for reprogramming electric brake contrl modules? i have some that are rejecting for supporting data invalid but the vin and program code is correct , any help is appreciated
Forum - 12/11/2019
kturner: I have not found a specific reference to the Canada Only recall on a US registered VIN issue. Recommend a contact/chat with DBC for clarification.
Forum - 01/07/2020
... transaction supporting the odometer discrepancy (e.g. mileage was documented incorrectly on the recall transaction, job card 12345, mileage on current job card 67890 is accurate)....
Forum - 07/02/2020
Claim has been paid. I had to debit the original recall and let it reopen on the vehicle report. Once I saw it open, sent it through again with manager approval for the WSC to authorize w/ an Auth R. We did have to write off the first claim since...
Forum - 09/03/2020
... on, so they brought it in shop and opened a ticket. When they scanned it, it was code related to recall and they left the ticket open. When I explained it to WSC, she said just send it back up and she will take care of it. I totally overlooked that as...
Clock Time - 03/13/2020
Can you have 1 clock punch time combine with customer pay. Example: I have recall for 0.3 time which is warranty plus customer pay oil change 0.8 time - I have one flag punch time of 1.1 on the Job Card, is that correct?...
Forum - 03/05/2020
I have a customer wants a Reimbursement for a key. Customer order the key and found out that a Recall 14294 Ignition Key is still open for 2010 Camaro. Can we give a Reimbursement for this key? Parts Dept. said it is not the same part number. Please ...
Uber and Lyft - 02/13/2020
... we can or cannot.It just says something about taxi service and using the receipt but if I recall it says if we "don't offer shuttle service".I looked in global and all I saw was that we can't use DRAC units to run Uber or Lyft service.Is there something...
Forum - 02/13/2020
Are you able to do this if the customer did the work himself ? but then found out there was a recall for that? he used a non gm part can we do anything for him
Forum - 02/18/2020
I would think that if they could provide a receipt for the part purchase, they could. I would submit the reimbursement claim first, then perform the recall, to have gm part installed.
Forum - 04/10/2020
So I see JL warranty addressed this recall issue in a recent article. https://www.jlwarranty.com/Community/Article/3170/Recall%20Tip My question is does anyone else think this is not worded correctly? Okay so use same claim codes for both lines, but one...
NEW TO GM - 04/21/2020
... course that will cover the basics on entering a claim? one of the issues im having is on a recall (N192273630) base time is .3 with an add on of .2 . where do i claim that .2 at?? ...
Courtesy Transportation - COVID 19 - 04/29/2020
... that GM should participate in this fashion?Would you attempt to do this on something like a 0.3 recall or would you push it to a higher labor amount and what would your threshold be?...
Forum - 11/16/2022
YES WE HAVE THE SAME THING GOING ON FOR RECALL N212354521. JUST GOT OFF THE PHONE WITH DBC AND THEY ARE DOING AN ESCALATION ON THIS PROBLEM
Forum - 08/17/2022
... but these seem to have suddenly died off and several of us have offered GM feedback on this recall document stating you don't have to document on the hard copy and then in the same document it says you must or the claim will reject....
Forum - 09/08/2022
Iwas confused to. I called DBC. If you inspect and vehicle passes it will close the recall.
California Dealers-Roof Rail Airbags - 05/27/2022
... doing with their airbags. GM isn't giving any allowance to handle the shipment of these in this recall.Thanks, Carol...
Warranty Administrator - 02/23/2022
Hoping for some clarity! When submitting payment for the airbag recalls, Do I claim the entire .7 plus the admin allowance each recall? Even if it takes the tech less time to complete?
Forum - 04/04/2022
... sequence" I did have one we used the TSB on that King1345 mentioned. The TSB paid but the recall rejected! *sigh* Okay because he didn't record the serial numbers but... And just by the way, how much of a pain is it to have to H-route a freaking rec...
Forum - 02/23/2022
Hi Kendram22: Which recall of the airbag recalls are you referring to? For example: N212328760 or N212328770 provides the following allowance 0.7 hrs base, 0.1 hr add time based on model or trim level, and a $20 admin allowance for return of the used...
Forum - 02/23/2022
Hi Kendram22: Which recall of the airbag recalls are you referring to? For example: N212328760 or N212328770 provides the following allowance 0.7 hrs base, 0.1 hr add time based on model or trim level, and a $20 admin allowance for return of the used...
Forum - 05/05/2021
We had one, last week, that was 'closed - performed ota'. When we get a vin list for a new recall/sub, if the vehicle is old, our BDC rep will call and schedule them in The service writer went off the appt reason and didn't double check status on IVH....
Forum - 06/01/2021
Is anyone else having issues with this recall. Ive had 2 claims that I had to h-route. And have another one to run thanks
Forum - 02/08/2021
I'm right there with you. They only want to do the recall and get it done. I had a time getting them to remember to get the old and new serial # from the airbags. Even marking the x where it belonged was a struggle. Will they ever understand? Sometimes...
Curious.... - 03/03/2021
Does anyone else make themselves recall cheat sheets, to avoid looking up recalls 50x a day?I routinely check them to make sure there is no update of labor time, but find it much more time effective to do them and keep them updated. I have a programming...
Forum - 09/29/2021
From what I recall, you are able to ask for the address during write-up. However, if a customer declines to give out their personal information, then we must let it slide due to privacy laws.
kturner: I have not found a specific reference to the Canada Only recall on a US registered VIN issue. Recommend a contact/chat with DBC for clarification.
Forum - 01/07/2020
... transaction supporting the odometer discrepancy (e.g. mileage was documented incorrectly on the recall transaction, job card 12345, mileage on current job card 67890 is accurate)....
Forum - 07/02/2020
Claim has been paid. I had to debit the original recall and let it reopen on the vehicle report. Once I saw it open, sent it through again with manager approval for the WSC to authorize w/ an Auth R. We did have to write off the first claim since...
Forum - 09/03/2020
... on, so they brought it in shop and opened a ticket. When they scanned it, it was code related to recall and they left the ticket open. When I explained it to WSC, she said just send it back up and she will take care of it. I totally overlooked that as...
Clock Time - 03/13/2020
Can you have 1 clock punch time combine with customer pay. Example: I have recall for 0.3 time which is warranty plus customer pay oil change 0.8 time - I have one flag punch time of 1.1 on the Job Card, is that correct?...
Forum - 03/05/2020
I have a customer wants a Reimbursement for a key. Customer order the key and found out that a Recall 14294 Ignition Key is still open for 2010 Camaro. Can we give a Reimbursement for this key? Parts Dept. said it is not the same part number. Please ...
Uber and Lyft - 02/13/2020
... we can or cannot.It just says something about taxi service and using the receipt but if I recall it says if we "don't offer shuttle service".I looked in global and all I saw was that we can't use DRAC units to run Uber or Lyft service.Is there something...
Forum - 02/13/2020
Are you able to do this if the customer did the work himself ? but then found out there was a recall for that? he used a non gm part can we do anything for him
Forum - 02/18/2020
I would think that if they could provide a receipt for the part purchase, they could. I would submit the reimbursement claim first, then perform the recall, to have gm part installed.
Forum - 04/10/2020
So I see JL warranty addressed this recall issue in a recent article. https://www.jlwarranty.com/Community/Article/3170/Recall%20Tip My question is does anyone else think this is not worded correctly? Okay so use same claim codes for both lines, but one...
NEW TO GM - 04/21/2020
... course that will cover the basics on entering a claim? one of the issues im having is on a recall (N192273630) base time is .3 with an add on of .2 . where do i claim that .2 at?? ...
Courtesy Transportation - COVID 19 - 04/29/2020
... that GM should participate in this fashion?Would you attempt to do this on something like a 0.3 recall or would you push it to a higher labor amount and what would your threshold be?...
Forum - 11/16/2022
YES WE HAVE THE SAME THING GOING ON FOR RECALL N212354521. JUST GOT OFF THE PHONE WITH DBC AND THEY ARE DOING AN ESCALATION ON THIS PROBLEM
Forum - 08/17/2022
... but these seem to have suddenly died off and several of us have offered GM feedback on this recall document stating you don't have to document on the hard copy and then in the same document it says you must or the claim will reject....
Forum - 09/08/2022
Iwas confused to. I called DBC. If you inspect and vehicle passes it will close the recall.
California Dealers-Roof Rail Airbags - 05/27/2022
... doing with their airbags. GM isn't giving any allowance to handle the shipment of these in this recall.Thanks, Carol...
Warranty Administrator - 02/23/2022
Hoping for some clarity! When submitting payment for the airbag recalls, Do I claim the entire .7 plus the admin allowance each recall? Even if it takes the tech less time to complete?
Forum - 04/04/2022
... sequence" I did have one we used the TSB on that King1345 mentioned. The TSB paid but the recall rejected! *sigh* Okay because he didn't record the serial numbers but... And just by the way, how much of a pain is it to have to H-route a freaking rec...
Forum - 02/23/2022
Hi Kendram22: Which recall of the airbag recalls are you referring to? For example: N212328760 or N212328770 provides the following allowance 0.7 hrs base, 0.1 hr add time based on model or trim level, and a $20 admin allowance for return of the used...
Forum - 02/23/2022
Hi Kendram22: Which recall of the airbag recalls are you referring to? For example: N212328760 or N212328770 provides the following allowance 0.7 hrs base, 0.1 hr add time based on model or trim level, and a $20 admin allowance for return of the used...
Forum - 05/05/2021
We had one, last week, that was 'closed - performed ota'. When we get a vin list for a new recall/sub, if the vehicle is old, our BDC rep will call and schedule them in The service writer went off the appt reason and didn't double check status on IVH....
Forum - 06/01/2021
Is anyone else having issues with this recall. Ive had 2 claims that I had to h-route. And have another one to run thanks
Forum - 02/08/2021
I'm right there with you. They only want to do the recall and get it done. I had a time getting them to remember to get the old and new serial # from the airbags. Even marking the x where it belonged was a struggle. Will they ever understand? Sometimes...
Curious.... - 03/03/2021
Does anyone else make themselves recall cheat sheets, to avoid looking up recalls 50x a day?I routinely check them to make sure there is no update of labor time, but find it much more time effective to do them and keep them updated. I have a programming...
Forum - 09/29/2021
From what I recall, you are able to ask for the address during write-up. However, if a customer declines to give out their personal information, then we must let it slide due to privacy laws.
Vehicle Identification Numbers - 11/24/2021
... Powertrain look up page you have in JLWarranty that would break down the VIN of a vehicle? Some recalls have, for example, "Acadia - (VIN N)" showing for qualifying for the recall. How do I know if it's VIN N when no one has ever taught me how to decipher...
Forum - 01/11/2022
Thank you kristen for referencing that. I could not recall if that was in the CTP bulletin or a different one. I knew they had expanded the limits. The store I am in doesn't do a lot of rentals so I'm a bit rusty on that specific topic.
Field Product Report - 04/23/2021
Good Afternoon, Any helpful information for: Customer does not want to receive any more recall notifications. I tried the Field Product Report. Please advise. Thank you
Forum - 07/21/2021
I have started feedback on this recall with someone in the SI group explaining that this procedure is a mess. The recall procedure states to perform SPS programming of the radio but it references the SPS procedure in SI for radio programming which states...
Forum - 08/16/2021
... to do the SPS first then the USB transfer? I've got a direct contact with someone who handles the recall bulletins I will send an email and let you know what I find out. Ewill3rd, please let us know what you find out too....
Recalls and Supporting Documentation - 12/21/2016
In early December, 2016, GM released Customer Satisfaction Program 16055: Reduced Propulsion Power. The recall addresses a concern with the Propulsion Power Reduced message in the driver information center. In addition to the message, the driver may notice...
Reject of the Month - September 2023 - 08/29/2023
... 2022 Chevrolet Bolt. The replacement was not replaced in accordance with the Product Safety Recall involving the High Voltage Battery in the 2020-22MY Bolt EV and EUV (e.g. N212345941). The High Voltage Battery associated with the repair was obtained...
Reject of the Month - 11/21/2017
... the transaction and recognized that the referenced Document ID pertained to a Product Safety Recall, 15595A. After review of IVH, it was determined that the VIN was not contained within the recall population. To correct the error, the warranty administrator...
Researching and Finding Answers on Global - 04/13/2012
... us remember the WINS system, claims paid weekly with memos issued twice a week. While others may recall having to look up labor operations via microfiche films or book format, or even when TSB's were shipped in a mailer box. You may even pleasantly recall...
Forum - 12/14/2021
... to not knowing the self-authorization limits. 171 Usually means you are submitting things as recalls that aren't. It is possible that they see programming codes and think it is a recall rather than a TSB and use ZFAT to submit, or someone is putting...
Forum - 06/21/2019
... of the ZFAT labor operation or the claim will reject. WCAP: Follow the details listed within the recall for reimbursement parameters. Reimbursement is limited to the number of days from the date of the stop sale/stop delivery order (4/18/2019) to the...
Re: CAMPAIGN #11001 DIESEL EXHAUST FLUID CAL - 11/16/2011
... ways I have 2-JC's that the tech added J6450/exhaust particulate filter cleaning to the recall line & vehicles that come in for the campaign & a CEL: I have the recall on 1-line & the J6450 Is anyone else facing this issue & how are you claiming it...
GMPP DEDUCT & DIESEL DEDUCT / SAME JOB CARD - 02/01/2012
If I recall... GMPP will pick up the Diesel deduct for cust if on same job card ??? Where can I find documentation on how to submit ??? Thanks in advance ???
Onstar "Upgrade" - 05/31/2012
I have seemed to "creatively" filed the old info we had from the past on doing a Onstar Upgrade ... does anyone recall the op code to use
Re: GM warranty quiz jan 11-2 - 01/21/2011
... to update the warranty system file. Only claims for repairs related to Emissions Warranty and/or recall campaign will be processed and then, only if the system being covered is repairable.(1) Footnote (1): Only repairs that are able to be performed...
Re: Question on outdated service update - 01/14/2011
You can fill out a recall action report and send it to your Fixed Op Manager. This person will then contact GM to have the campaign closed in VISS. If you need me to fax you the form to do this, post your fax # and I will send it along. I've forgotten...
Re: These recalls are killing me! - 04/17/2014
Thanks, I appreciate the input! I actually finally received official word today on recall 14121, that if it is showing "Closed" on VISS, that it was performed at the factory so we should not do these and it will not show on "Transaction History". However,...
Re: goodwill reimbursement - 07/26/2012
Check the IVH history, just because theres a recall and if it doesnt apply to that customers vehicle, why would a reimbursement be necessary? Enthusiasm or not, i wouldn't give away money to a longtime cutomer thats continuing to give their business to...
Re: Just a quick check to make sure I'm not the only one losing it - 10/09/2014
You are not alone. Especially these key inserts, with the different recall numbers and then different labor ops,depending on what they need. And don't even get me started on the process if they have to add a key(no parts #, must go in NI). Also many VIN...
What Would You Do - 07/15 - 06/30/2015
... After reviewing the Service Update it was found that the wiring operation is contained within the recall. Even though the wiring repair involves the starter and has nothing to do with either the recall or the seat belt bracket, the reject must be corrected,...
Re: PARTS PRICING DISPUTE - 07/14/2009
... EXCESSIVE IN PARTS DUE TO THE FACT THAT YOUR PART IS LISTED IN THE RECOMENDED PARTS SECTION OF THE RECALL. IT DOESN'T HAVE THE QUANTITY DUE TO THE FACT IT IS HARD TO SAY HOW MUCH THREAD LOCK WILL BE NEEDED. AGAIN I HAVEN'T HAD ONE REJECT WHEN I HAVE...
Re: Towing on a life time warr part ? - 09/16/2009
... may have to h route it. I have never had a problem with these paying this way however I do not recall if the rep had to authorize it....
Re: CLAIM IN REVEIW? - 06/15/2009
YEA - MINE WAS A FUEL MODULE RECALL ON A COLORADO #08411 DONT KNOW WHY !!!
Re: #10023 CAMPAIGN - 04/01/2010
[quote] Rhonda: DID YOU HAVE TO DO V2226 AS AN ADD-ON AFTER V2223 PAID [/quote] you have to submit for floor plan reimbursement first and then submit for eps motor recall and show it as a repeat repairs
Re: LIFT KIT R AND R TO REPAIR VEHICLE - 03/02/2010
Same here....We charge the customer for any labor incurred to R&R anything that interfers in a repair or recall. If the a/m part was causal, it's now customer pay all the way.
... Powertrain look up page you have in JLWarranty that would break down the VIN of a vehicle? Some recalls have, for example, "Acadia - (VIN N)" showing for qualifying for the recall. How do I know if it's VIN N when no one has ever taught me how to decipher...
Forum - 01/11/2022
Thank you kristen for referencing that. I could not recall if that was in the CTP bulletin or a different one. I knew they had expanded the limits. The store I am in doesn't do a lot of rentals so I'm a bit rusty on that specific topic.
Field Product Report - 04/23/2021
Good Afternoon, Any helpful information for: Customer does not want to receive any more recall notifications. I tried the Field Product Report. Please advise. Thank you
Forum - 07/21/2021
I have started feedback on this recall with someone in the SI group explaining that this procedure is a mess. The recall procedure states to perform SPS programming of the radio but it references the SPS procedure in SI for radio programming which states...
Forum - 08/16/2021
... to do the SPS first then the USB transfer? I've got a direct contact with someone who handles the recall bulletins I will send an email and let you know what I find out. Ewill3rd, please let us know what you find out too....
Recalls and Supporting Documentation - 12/21/2016
In early December, 2016, GM released Customer Satisfaction Program 16055: Reduced Propulsion Power. The recall addresses a concern with the Propulsion Power Reduced message in the driver information center. In addition to the message, the driver may notice...
Reject of the Month - September 2023 - 08/29/2023
... 2022 Chevrolet Bolt. The replacement was not replaced in accordance with the Product Safety Recall involving the High Voltage Battery in the 2020-22MY Bolt EV and EUV (e.g. N212345941). The High Voltage Battery associated with the repair was obtained...
Reject of the Month - 11/21/2017
... the transaction and recognized that the referenced Document ID pertained to a Product Safety Recall, 15595A. After review of IVH, it was determined that the VIN was not contained within the recall population. To correct the error, the warranty administrator...
Researching and Finding Answers on Global - 04/13/2012
... us remember the WINS system, claims paid weekly with memos issued twice a week. While others may recall having to look up labor operations via microfiche films or book format, or even when TSB's were shipped in a mailer box. You may even pleasantly recall...
Forum - 12/14/2021
... to not knowing the self-authorization limits. 171 Usually means you are submitting things as recalls that aren't. It is possible that they see programming codes and think it is a recall rather than a TSB and use ZFAT to submit, or someone is putting...
Forum - 06/21/2019
... of the ZFAT labor operation or the claim will reject. WCAP: Follow the details listed within the recall for reimbursement parameters. Reimbursement is limited to the number of days from the date of the stop sale/stop delivery order (4/18/2019) to the...
Re: CAMPAIGN #11001 DIESEL EXHAUST FLUID CAL - 11/16/2011
... ways I have 2-JC's that the tech added J6450/exhaust particulate filter cleaning to the recall line & vehicles that come in for the campaign & a CEL: I have the recall on 1-line & the J6450 Is anyone else facing this issue & how are you claiming it...
GMPP DEDUCT & DIESEL DEDUCT / SAME JOB CARD - 02/01/2012
If I recall... GMPP will pick up the Diesel deduct for cust if on same job card ??? Where can I find documentation on how to submit ??? Thanks in advance ???
Onstar "Upgrade" - 05/31/2012
I have seemed to "creatively" filed the old info we had from the past on doing a Onstar Upgrade ... does anyone recall the op code to use
Re: GM warranty quiz jan 11-2 - 01/21/2011
... to update the warranty system file. Only claims for repairs related to Emissions Warranty and/or recall campaign will be processed and then, only if the system being covered is repairable.(1) Footnote (1): Only repairs that are able to be performed...
Re: Question on outdated service update - 01/14/2011
You can fill out a recall action report and send it to your Fixed Op Manager. This person will then contact GM to have the campaign closed in VISS. If you need me to fax you the form to do this, post your fax # and I will send it along. I've forgotten...
Re: These recalls are killing me! - 04/17/2014
Thanks, I appreciate the input! I actually finally received official word today on recall 14121, that if it is showing "Closed" on VISS, that it was performed at the factory so we should not do these and it will not show on "Transaction History". However,...
Re: goodwill reimbursement - 07/26/2012
Check the IVH history, just because theres a recall and if it doesnt apply to that customers vehicle, why would a reimbursement be necessary? Enthusiasm or not, i wouldn't give away money to a longtime cutomer thats continuing to give their business to...
Re: Just a quick check to make sure I'm not the only one losing it - 10/09/2014
You are not alone. Especially these key inserts, with the different recall numbers and then different labor ops,depending on what they need. And don't even get me started on the process if they have to add a key(no parts #, must go in NI). Also many VIN...
What Would You Do - 07/15 - 06/30/2015
... After reviewing the Service Update it was found that the wiring operation is contained within the recall. Even though the wiring repair involves the starter and has nothing to do with either the recall or the seat belt bracket, the reject must be corrected,...
Re: PARTS PRICING DISPUTE - 07/14/2009
... EXCESSIVE IN PARTS DUE TO THE FACT THAT YOUR PART IS LISTED IN THE RECOMENDED PARTS SECTION OF THE RECALL. IT DOESN'T HAVE THE QUANTITY DUE TO THE FACT IT IS HARD TO SAY HOW MUCH THREAD LOCK WILL BE NEEDED. AGAIN I HAVEN'T HAD ONE REJECT WHEN I HAVE...
Re: Towing on a life time warr part ? - 09/16/2009
... may have to h route it. I have never had a problem with these paying this way however I do not recall if the rep had to authorize it....
Re: CLAIM IN REVEIW? - 06/15/2009
YEA - MINE WAS A FUEL MODULE RECALL ON A COLORADO #08411 DONT KNOW WHY !!!
Re: #10023 CAMPAIGN - 04/01/2010
[quote] Rhonda: DID YOU HAVE TO DO V2226 AS AN ADD-ON AFTER V2223 PAID [/quote] you have to submit for floor plan reimbursement first and then submit for eps motor recall and show it as a repeat repairs
Re: LIFT KIT R AND R TO REPAIR VEHICLE - 03/02/2010
Same here....We charge the customer for any labor incurred to R&R anything that interfers in a repair or recall. If the a/m part was causal, it's now customer pay all the way.
CERTIFIED USED - 03/23/2010
CAN ANYONE GIVE ME A BULLETIN NUMBER OR MESSAGE NUMBER ON WHAT THE CERTIFIED USED WARRANTY COVERS.I REMEBER SEEING IT BUT DONT RECALL WHERE IT WAS. PLEASE HELP
Re: #07187C: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function - - 04/21/2009
... over and over until they get it right. Not sure what P & P says but my ownership says, if it's a recall etc, WE do the work that way if it goes bad, we know who did the work and will stand behind it. Becky...
Re: HAS THIS HAPPENED TO ANYONE ELSE? - 02/20/2009
There are a few recalls where it's a simple fix and they have sent the part and repair instructions to the customer, but do give an allowance that if the customer does not want to put it in, dealership can install and claim. For an example see recall#...
Open Recalls - 04/10/2008
Does anyone actively use the Open Recall List that is provided on DealerWorld? I've made a "reminder mailer" I fill out & send to the customers. I even put a note to myself on them for the opcode & time since the customer usually brings them to the...
Forum - 09/20/2019
... field for submission. Did you get the excel spreadsheet that gave the # of programming events, for recalls? I saved mine to my desktop, but the EBCM recall that just came out was after the spreadsheet was created. The spreadsheet says your labor op needs...
Forum - 04/21/2020
Hi ewill3rd - the recall was just updated to version N192264451-02 with an updated warranty information table. Hopefully this update will address your errors! If so, it appears as though GM was listening. : ) Have a good afternoon!
Forum - 04/27/2020
My understanding is that day you and I were getting rejects is the day they were adjusting Global to accommodate the changes in the recall instructions and operation codes. It is fixed now.
N192264451 new failure - 04/21/2020
So every vehicle I have submitted with this recall has rejected today with Error 919 : Vehicle Evaluation Criteria is not compatible with this Labour Code 9104723 I have 3 cases going with DBC, no answer yet.
Forum - 04/10/2020
... not remember where i seen it, however i ran across a memo that stated that when performing both recalls to only claim 0.2 instead of 0.3 labor hours on the 2nd recall. If i find the source i will reply back....
Forum - 11/20/2020
In this situation, the warranty administrator worked with the service advisor to have the customer return to the dealership to have the recall completed in its entirety. Once completed, the claim was submitted for payment. Thanks craigp!
Forum - 08/31/2020
BN does mean blocked acion. Mine do that too, if it came in with another recall for same module programming. They will document the 1st, then the blocked action, or re-document the first code. The system will accept a non-blocked with the up-to-date ...
SPS Programming Screenshots not stating Which Module is programmed? - Are you experiencing the same thing? - 08/31/2020
... Complete, Job Card #, and Warranty code. So if I have a vehicle with multiple programming recalls, I have no idea which code goes with which recall. Luckily my techs are very good about putting the codes in their corrections notes so I just...
Forum - 09/01/2020
Thank you for that bulletin information. I did go in and cross reference some recall reprogramming codes to that bulletin and I did have some of them that the lists module and first two digits DID match...that being said, some didn't...
Forum - 01/10/2022
Management needs to sign for a warranty on an inventory unit if it is a non-recall or non-PDI-related repair and sign for repair performed prior to start of warranty with date and time. PET would not be required to my knowledge. If it is outside empowerment...
Forum - 11/22/2021
... the bulletin. Note the following information from within the "Programming" section of the recall bulletin (N212343881-01): Reprogram the Sequential Multiple Modules through SPS/Techline Connect by selecting "ZFA-Field Action Multimodule Coordinated...
07-00-89-0037R - Courtesy Transportation Enhancements? - 09/23/2021
... when providing a GM branded rental vehicle. Their initial primary focus will be on providing Bolt Recall loaners." I should say, we are CTP Dealer so we get $46 per day. So, when I initially read this enhancement I thought it meant that...
Forum - 03/18/2021
Another alternative is to use the Recall Summary Lookup Tool available within the Resources tab in the Member's Area. Great tips everyone!
Forum - 02/09/2022
I have a question regarding this recall. I know we don't claim the part since it's an exchange type part but what amount do we claim in the net items? I see 2 amounts the one for $540 and the other for $600. Are these separate and are we allowed to claim...
Forum - 09/14/2022
As Kristen said, it should show on your VIS, I think it shows as a "recall" or under required field actions. There should be a number and you follow that process.
Forum - 04/10/2017
Document Id: 3973504: The oil pan drain plug seal is only replaced if it is damaged. <The replacement of the seal is not called out within the recall bulletin.>
Forum - 05/11/2017
... done. Because maybe there was an oil change done at 845am, the advisor/mgr then added a recall and reprinted the RO at 930am. I hope this makes sence, I guess long story short... make sure the times on the Reprint are before work's done,...
Programming Screenshots? - 07/25/2017
... are having issues printing the new Screenshot requirements for programming, right now just on Recalls 16007 and 17287. First of all, why is it so complicated to print this, why doesn't the "Print" button or Control/Printscreen work? ...
Forum - 08/16/2017
... programming can not be performed a second time to obtain the Programming Result screen shot, the recall would remain open. If anyone has experience or DBC contact regarding this issue, please share!...
Forum - 09/28/2017
Im sorry I should have mentioned Recall 15817. Those airbags need to be sent back. Thank you for your info Linda
Forum - 11/07/2017
... specialost said to submit 17337 using the Labor Op that pays .3 hrs and have DBC manually close recall 17419. Neither scenario was acceptable. Tac doesn't have an option on their site for recalls or re-programming per the Serv Mgr. I have submitted one...
CAN ANYONE GIVE ME A BULLETIN NUMBER OR MESSAGE NUMBER ON WHAT THE CERTIFIED USED WARRANTY COVERS.I REMEBER SEEING IT BUT DONT RECALL WHERE IT WAS. PLEASE HELP
Re: #07187C: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function - - 04/21/2009
... over and over until they get it right. Not sure what P & P says but my ownership says, if it's a recall etc, WE do the work that way if it goes bad, we know who did the work and will stand behind it. Becky...
Re: HAS THIS HAPPENED TO ANYONE ELSE? - 02/20/2009
There are a few recalls where it's a simple fix and they have sent the part and repair instructions to the customer, but do give an allowance that if the customer does not want to put it in, dealership can install and claim. For an example see recall#...
Open Recalls - 04/10/2008
Does anyone actively use the Open Recall List that is provided on DealerWorld? I've made a "reminder mailer" I fill out & send to the customers. I even put a note to myself on them for the opcode & time since the customer usually brings them to the...
Forum - 09/20/2019
... field for submission. Did you get the excel spreadsheet that gave the # of programming events, for recalls? I saved mine to my desktop, but the EBCM recall that just came out was after the spreadsheet was created. The spreadsheet says your labor op needs...
Forum - 04/21/2020
Hi ewill3rd - the recall was just updated to version N192264451-02 with an updated warranty information table. Hopefully this update will address your errors! If so, it appears as though GM was listening. : ) Have a good afternoon!
Forum - 04/27/2020
My understanding is that day you and I were getting rejects is the day they were adjusting Global to accommodate the changes in the recall instructions and operation codes. It is fixed now.
N192264451 new failure - 04/21/2020
So every vehicle I have submitted with this recall has rejected today with Error 919 : Vehicle Evaluation Criteria is not compatible with this Labour Code 9104723 I have 3 cases going with DBC, no answer yet.
Forum - 04/10/2020
... not remember where i seen it, however i ran across a memo that stated that when performing both recalls to only claim 0.2 instead of 0.3 labor hours on the 2nd recall. If i find the source i will reply back....
Forum - 11/20/2020
In this situation, the warranty administrator worked with the service advisor to have the customer return to the dealership to have the recall completed in its entirety. Once completed, the claim was submitted for payment. Thanks craigp!
Forum - 08/31/2020
BN does mean blocked acion. Mine do that too, if it came in with another recall for same module programming. They will document the 1st, then the blocked action, or re-document the first code. The system will accept a non-blocked with the up-to-date ...
SPS Programming Screenshots not stating Which Module is programmed? - Are you experiencing the same thing? - 08/31/2020
... Complete, Job Card #, and Warranty code. So if I have a vehicle with multiple programming recalls, I have no idea which code goes with which recall. Luckily my techs are very good about putting the codes in their corrections notes so I just...
Forum - 09/01/2020
Thank you for that bulletin information. I did go in and cross reference some recall reprogramming codes to that bulletin and I did have some of them that the lists module and first two digits DID match...that being said, some didn't...
Forum - 01/10/2022
Management needs to sign for a warranty on an inventory unit if it is a non-recall or non-PDI-related repair and sign for repair performed prior to start of warranty with date and time. PET would not be required to my knowledge. If it is outside empowerment...
Forum - 11/22/2021
... the bulletin. Note the following information from within the "Programming" section of the recall bulletin (N212343881-01): Reprogram the Sequential Multiple Modules through SPS/Techline Connect by selecting "ZFA-Field Action Multimodule Coordinated...
07-00-89-0037R - Courtesy Transportation Enhancements? - 09/23/2021
... when providing a GM branded rental vehicle. Their initial primary focus will be on providing Bolt Recall loaners." I should say, we are CTP Dealer so we get $46 per day. So, when I initially read this enhancement I thought it meant that...
Forum - 03/18/2021
Another alternative is to use the Recall Summary Lookup Tool available within the Resources tab in the Member's Area. Great tips everyone!
Forum - 02/09/2022
I have a question regarding this recall. I know we don't claim the part since it's an exchange type part but what amount do we claim in the net items? I see 2 amounts the one for $540 and the other for $600. Are these separate and are we allowed to claim...
Forum - 09/14/2022
As Kristen said, it should show on your VIS, I think it shows as a "recall" or under required field actions. There should be a number and you follow that process.
Forum - 04/10/2017
Document Id: 3973504: The oil pan drain plug seal is only replaced if it is damaged. <The replacement of the seal is not called out within the recall bulletin.>
Forum - 05/11/2017
... done. Because maybe there was an oil change done at 845am, the advisor/mgr then added a recall and reprinted the RO at 930am. I hope this makes sence, I guess long story short... make sure the times on the Reprint are before work's done,...
Programming Screenshots? - 07/25/2017
... are having issues printing the new Screenshot requirements for programming, right now just on Recalls 16007 and 17287. First of all, why is it so complicated to print this, why doesn't the "Print" button or Control/Printscreen work? ...
Forum - 08/16/2017
... programming can not be performed a second time to obtain the Programming Result screen shot, the recall would remain open. If anyone has experience or DBC contact regarding this issue, please share!...
Forum - 09/28/2017
Im sorry I should have mentioned Recall 15817. Those airbags need to be sent back. Thank you for your info Linda
Forum - 11/07/2017
... specialost said to submit 17337 using the Labor Op that pays .3 hrs and have DBC manually close recall 17419. Neither scenario was acceptable. Tac doesn't have an option on their site for recalls or re-programming per the Serv Mgr. I have submitted one...
Special Coverage Transaction Submission Changes - 05/26/2016
... be nice if GM added a short description next to the Special Coverage number like they do with the recall numbers on the VIS? Feeling a bit gretzy about this, again, is it just me?...
Re: What Would You Do - 12/14 - 02/19/2015
Each recall must be listed on an individual line, with appropriate parts and labor. In this case three lines were added to the job card by management to account for the additional recalls.
Forum - 01/24/2017
I recently ran into a situation where we wanted to certify a vehicle with a recall that expired with base warranty (and base is 3/36 and was expired). I called the DBC to see if they could manually close it for me quicker than sending in a CAM-02...
Forum - 08/25/2016
... fill time of the cooling system would have to be flagged separately as it isn't timed. And the recall lines are pretty self explanatory....
Forum - 02/12/2018
I know there's reimbursement phrasing in recall and special coverages (which you really need to watch the dates on for special coverages!), but this instance was just a powertrain covered repair. At least I know now that she'll pay for these reimbursements...
Forum - 03/15/2018
1st: Submit the reimbursement claim and be sure to scan a copy of the check to attach to the claim. 2nd: Submit the recall claim.
Forum - 05/01/2018
... the nearest whole number as needed." So my assumption is to to submit as a quantity of 1 since the recall itself doesn't specifically state any other way to submit the parts. If anyone has any other way to submit, I would also love to know how to handle...
Forum - 05/01/2018
... paid per gallon. So I asked if that means they are going to pay us for one gallon even though the recall states one gallon will service two vehicles. The response was "This is being pais as per gallon. Quantity field only accepts whole numbers." Not...
Forum - 05/01/2018
Thanks for the update annawarranty! Maybe GM will update this recall in the near future?! : )
Forum - 05/01/2018
... reprogramming has been performed. Refer to the note in the Service Procedure section of the recall bulletin for details....
Forum - 05/02/2018
UNBELIEVABLE or par for the course. We get in trouble for not having our recalls done and submitted and they can't get their end right. I really appreciate your feedback, please let us know when you here from them. My serv mgr has agreed to perform the...
Forum - 04/11/2018
... discontinue the mailings, or put a note in the system under their account to not do that specific recall. ...
Forum - 04/25/2018
... option may be to submit a ZREG transaction, referencing the original job card where the recall was performed with comments indicating why only one key was provided at time of service, for reimbursement of the key only....
Forum - 01/31/2019
... of time span are we talking about? Is that in the last few months or are you saying since this recall came out?...
Forum - 03/22/2019
... submit the transaction for WSC review. The primary failure was the programming associated with the recall, therefore the ZFAT transaction was submitted and accepted with the engine documented as consequential damage....
Forum - 05/10/2019
... on the keyboard and open it in paint. Is it that or something else? We have a recall that GM has reopened twice. I've checked and what the tech wrote is what the claim has. When we do it the next time I'm trying to...
Forum - 05/16/2019
Hi Karyl, If the converter is damaged as a result of the recall, recommend handling as consequential damage. Be sure to include supporting documentation for the subsequent failure.
special coverage 11175 - 06/05/2018
I have a 2008 Aura XE Sedan. There was a recall on this vehicle (14152 Transmission Shift Cable Fracture) it has been performed and closed, also there is a special coverage 11175 (Special coverage Adjustment-Shift Lever May Not Display Correct Gear. this...
Counterfeit Air Bags - 11/05/2012
... inspecting or replacing an airbag is the responsibility of the customer. NHTSA has not issued a recall or mandated a specific action; all expenses are the customer's responsibility.Potentially involved GM vehicles include the 2006-2010 Chevrolet Aveo,...
Increase in Recalls - 01/19/2011
Automakers recalled more than 19 million vehicles in about 600 US recall campaigns in 2010; the most since 2004. Toyota led the group with more than 7 million vehicles recalled. Ford Motor Co. reported a decline in the number of vehicles recalled compared...
Special Coverage 10183 - 08/10/2010
... This condition is caused by electrical input signals within the steering column assembly. The recall involves certain 2005-2006 Chevrolet Malibu, Malibu Maxx, 2008 Chevrolet Malibu, Malibu Maxx, 2005-2006 Pontiac G6 and 2008 Pontiac G6 vehicles. Dealers...
Transmitter/Fob Appearance - 07/29/2015
... has been removed. For owners of 2010-2014 Chevrolet Camaro vehicles the condition occurs after recall 14294 has been performed. The condition is present due to production of the key separate from the transmitter on 2015 Camaro vehicles. Dealers may install...
Customer Satisfaction Program 15036 - 04/08/2016
... has been shipped to dealers to support dealer readiness to service vehicles associated with recall 15036. It is critical that dealers return trailer hitch cores as soon as possible. A $100 core has been added to the part number to encourage prompt core...
Safe to Drive - 11/25/2014
... by 10 automakers contain faulty airbags manufactured by Takata Corporation. All 10 automakers' recalls address the same front, passenger side airbag, while recall instructions vary. Some say to fix the vehicle immediately or have the passenger side,...
Isuzu Ascender - 04/12/2013
Special Coverage 11323 and Safety Recall 12180 were recently released by GM addressing a concern with a short circuit in the driver door switch. Both of the bulletins include Isuzu Ascender vehicles. Some Isuzu service facilities may not have the necessary...
... be nice if GM added a short description next to the Special Coverage number like they do with the recall numbers on the VIS? Feeling a bit gretzy about this, again, is it just me?...
Re: What Would You Do - 12/14 - 02/19/2015
Each recall must be listed on an individual line, with appropriate parts and labor. In this case three lines were added to the job card by management to account for the additional recalls.
Forum - 01/24/2017
I recently ran into a situation where we wanted to certify a vehicle with a recall that expired with base warranty (and base is 3/36 and was expired). I called the DBC to see if they could manually close it for me quicker than sending in a CAM-02...
Forum - 08/25/2016
... fill time of the cooling system would have to be flagged separately as it isn't timed. And the recall lines are pretty self explanatory....
Forum - 02/12/2018
I know there's reimbursement phrasing in recall and special coverages (which you really need to watch the dates on for special coverages!), but this instance was just a powertrain covered repair. At least I know now that she'll pay for these reimbursements...
Forum - 03/15/2018
1st: Submit the reimbursement claim and be sure to scan a copy of the check to attach to the claim. 2nd: Submit the recall claim.
Forum - 05/01/2018
... the nearest whole number as needed." So my assumption is to to submit as a quantity of 1 since the recall itself doesn't specifically state any other way to submit the parts. If anyone has any other way to submit, I would also love to know how to handle...
Forum - 05/01/2018
... paid per gallon. So I asked if that means they are going to pay us for one gallon even though the recall states one gallon will service two vehicles. The response was "This is being pais as per gallon. Quantity field only accepts whole numbers." Not...
Forum - 05/01/2018
Thanks for the update annawarranty! Maybe GM will update this recall in the near future?! : )
Forum - 05/01/2018
... reprogramming has been performed. Refer to the note in the Service Procedure section of the recall bulletin for details....
Forum - 05/02/2018
UNBELIEVABLE or par for the course. We get in trouble for not having our recalls done and submitted and they can't get their end right. I really appreciate your feedback, please let us know when you here from them. My serv mgr has agreed to perform the...
Forum - 04/11/2018
... discontinue the mailings, or put a note in the system under their account to not do that specific recall. ...
Forum - 04/25/2018
... option may be to submit a ZREG transaction, referencing the original job card where the recall was performed with comments indicating why only one key was provided at time of service, for reimbursement of the key only....
Forum - 01/31/2019
... of time span are we talking about? Is that in the last few months or are you saying since this recall came out?...
Forum - 03/22/2019
... submit the transaction for WSC review. The primary failure was the programming associated with the recall, therefore the ZFAT transaction was submitted and accepted with the engine documented as consequential damage....
Forum - 05/10/2019
... on the keyboard and open it in paint. Is it that or something else? We have a recall that GM has reopened twice. I've checked and what the tech wrote is what the claim has. When we do it the next time I'm trying to...
Forum - 05/16/2019
Hi Karyl, If the converter is damaged as a result of the recall, recommend handling as consequential damage. Be sure to include supporting documentation for the subsequent failure.
special coverage 11175 - 06/05/2018
I have a 2008 Aura XE Sedan. There was a recall on this vehicle (14152 Transmission Shift Cable Fracture) it has been performed and closed, also there is a special coverage 11175 (Special coverage Adjustment-Shift Lever May Not Display Correct Gear. this...
Counterfeit Air Bags - 11/05/2012
... inspecting or replacing an airbag is the responsibility of the customer. NHTSA has not issued a recall or mandated a specific action; all expenses are the customer's responsibility.Potentially involved GM vehicles include the 2006-2010 Chevrolet Aveo,...
Increase in Recalls - 01/19/2011
Automakers recalled more than 19 million vehicles in about 600 US recall campaigns in 2010; the most since 2004. Toyota led the group with more than 7 million vehicles recalled. Ford Motor Co. reported a decline in the number of vehicles recalled compared...
Special Coverage 10183 - 08/10/2010
... This condition is caused by electrical input signals within the steering column assembly. The recall involves certain 2005-2006 Chevrolet Malibu, Malibu Maxx, 2008 Chevrolet Malibu, Malibu Maxx, 2005-2006 Pontiac G6 and 2008 Pontiac G6 vehicles. Dealers...
Transmitter/Fob Appearance - 07/29/2015
... has been removed. For owners of 2010-2014 Chevrolet Camaro vehicles the condition occurs after recall 14294 has been performed. The condition is present due to production of the key separate from the transmitter on 2015 Camaro vehicles. Dealers may install...
Customer Satisfaction Program 15036 - 04/08/2016
... has been shipped to dealers to support dealer readiness to service vehicles associated with recall 15036. It is critical that dealers return trailer hitch cores as soon as possible. A $100 core has been added to the part number to encourage prompt core...
Safe to Drive - 11/25/2014
... by 10 automakers contain faulty airbags manufactured by Takata Corporation. All 10 automakers' recalls address the same front, passenger side airbag, while recall instructions vary. Some say to fix the vehicle immediately or have the passenger side,...
Isuzu Ascender - 04/12/2013
Special Coverage 11323 and Safety Recall 12180 were recently released by GM addressing a concern with a short circuit in the driver door switch. Both of the bulletins include Isuzu Ascender vehicles. Some Isuzu service facilities may not have the necessary...
Recalls 13454, 14063, 14113 and 14133 - 05/09/2014
Vehicles with open recall numbers 13454 and 14063 will also require completion of 14113 or 14133 depending on the VIN. Always refer to IVH for accurate information regarding open recalls by VIN. Parts required for the completion of the recalls are currently...
DMA Claim Approval Request - 04/03/2014
... the request, go to the Dealer Aftersales Empowerment link and select "Search Empowerment". You can recall the request by customer name, request number, or VIN search. For more information, refer to message G_0000163345 and bulletin 11-00-89-005.&nbs...
Recalls 16007 / 17287 - 11/21/2017
... may be performed again. Because the screen shot must be obtained and attached to the recall transaction, GM does not have a block in place preventing a second reprogram of the module associated with recalls 16007 and 17287....
Recalls 16007 / 17287 - 11/21/2017
... may be performed again. Because the screen shot must be obtained and attached to the recall transaction, GM does not have a block in place preventing a second reprogram of the module associated with recalls 16007 and 17287....
Product Field Action Working Capital Assistance Program - 06/26/2019
... for payment under the program, payments will continue until 3 days after parts, repair, and a recall bulletin are available. When a used vehicle is eligible for assistance, GM will provide the dealer an amount equal to 1% for the first 30 eligible days...
Reimbursement Request - 11/29/2018
When presented with a customer request for a special coverage or recall reimbursement always review the parameters outlined within the bulletin, as well as IVH, confirming vehicle involvement. Specifically review the section contained within the bulletin...
Shuttle Service: Is Your Dealership Claiming It? - 11/29/2018
... for same day repairs, but cannot be claimed with any of the GM maintenance labor operations or recalls on vehicles that are out of the bumper-to-bumper warranty, unless the involved components in the recall would be covered under the terms of the powertrain...
Reject of the Month - September 2021 - 08/30/2021
... for adjusted transaction previously adjusted A transaction was submitted for the performance of recall N1962265660 - Rear Window Defroster Thermal Events. Certain 2014-19 model year Chevrolet Silverado and GMC Sierra trucks equipped with a power sliding...
Forum - 10/20/2023
Has anyone had trouble with attachments this week? I had two reprogramming recalls that had problems. I entered the recall information and attached the program receipt, then I selected save as a draft. I wanted to revisit the claim to make sure the attachment...
Forum - 02/06/2024
I Just submitted one after we spoke, the tech ruined the SIR coil. It is still pending. Parts and OLH on the recall. Not sure if GM is going to like it.
Forum - 07/10/2023
I pulled the information I did by searching my emails for anything that came up with the recall # email. That is is how I found the FAQ's. I would be reaching out to your GM rep to see what they say.
expired recalls - 03/06/2024
clarity on expired recall how to close them Format: Article
Reject of the Month - October 2023 - 09/25/2023
Error 857: SPS events not found for all modules related to Field Action. A dealer performed Recall N222375791: Park Assist Retrofit on a 2023 Chevrolet TrailBlazer. The transaction was submitted with labor operation number 9106540 and 1.1 hrs labor. The...
Forum - 04/25/2023
You're welcome, it looks like that vehicle was originally sold in Canada which is why the recall is open.
Forum - 06/20/2023
Our techs were having a difficult time as well. There was an update somewhere and they were not reading the recall. There is a setup/configuration code that gets missed. That is why it kicks back with the error 857 SPS events not found for all modules....
Forum - 02/14/2023
I don't know the answer to your question for dealertrack but I know someone who does and she will be here shortly. What is the recall number? We do a ton of bolts here and I don't wnat to miss this data entry issue.
Forum - 02/16/2023
... some technical explanation I am not entirely sure what the challenge is here. My guys do what the recall says to do either way....
Forum - 12/20/2022
... know that if I Hroute these they will be paid but it is so rediculous to have to Hroute a .2 or .5 recall that I have a document saying is open....
Important Updates - 12/26/2023
Electronic Exchange Part Process - A portion of the process for Electronic Exchange Parts used for warranty and recall repairs has been updated, effective January 1, 2024 as announced in Global Message GCUS-9-15478. In the past, dealers received...
Merry Christmas from jlwarranty - 11/29/2023
... and tools were also available throughout the year within the online Warranty Community, including Recall and Special Coverage Searches, Warranty Help Cards, and the monthly releases of Warranty and the Technician/Warranty and the Service Advisor. The...
Merry Christmas from jlwarranty - 12/01/2021
... available throughout the year within the Members Area, including the Powertrain Coverage Look Up, Recall and Special Coverage Searches, Warranty Help Cards, and the monthly releases of Warranty and the Technician/Warranty and the Service Advisor. The...
Reject of the Month - March 2022 - 02/23/2022
... department with a service engine soon light and service emissions message concerns as well as a recall. Repair line 1 addressed the SES light. The technician performed diagnosis for DTC P2ADA determining that the reductant quality sensor was internally...
CSMT App Enhanced - 08/22/2022
... (FPR), Replacement Parts Traceability (RPT), Parts Photo Return (PPR), Service Workbench, and Recall Inbox for field action notifications. Pre-Repair Authorization Process (PRA): The PRA process uses the CSMT app to submit an authorization request prior...
Error Codes - 09/24/2019
... process ensures that repairs are completed successfully, effectively eliminating the post-payment recall validation process of reopening recalls and debiting transactions with unsuccessful reprogramming events. In addition to announcing the launch, the...
Courtesy Transportation - 02/27/2020
... (excluding Diesel warranty), Hybrid warranty (excluding Voltec warranty), and Field Action (Recall) repairs when the vehicle is still under the Bumper-to-Bumper warranty or the recall is Powertrain related and the vehicle is still under the Powertrain...
Vehicles with open recall numbers 13454 and 14063 will also require completion of 14113 or 14133 depending on the VIN. Always refer to IVH for accurate information regarding open recalls by VIN. Parts required for the completion of the recalls are currently...
DMA Claim Approval Request - 04/03/2014
... the request, go to the Dealer Aftersales Empowerment link and select "Search Empowerment". You can recall the request by customer name, request number, or VIN search. For more information, refer to message G_0000163345 and bulletin 11-00-89-005.&nbs...
Recalls 16007 / 17287 - 11/21/2017
... may be performed again. Because the screen shot must be obtained and attached to the recall transaction, GM does not have a block in place preventing a second reprogram of the module associated with recalls 16007 and 17287....
Recalls 16007 / 17287 - 11/21/2017
... may be performed again. Because the screen shot must be obtained and attached to the recall transaction, GM does not have a block in place preventing a second reprogram of the module associated with recalls 16007 and 17287....
Product Field Action Working Capital Assistance Program - 06/26/2019
... for payment under the program, payments will continue until 3 days after parts, repair, and a recall bulletin are available. When a used vehicle is eligible for assistance, GM will provide the dealer an amount equal to 1% for the first 30 eligible days...
Reimbursement Request - 11/29/2018
When presented with a customer request for a special coverage or recall reimbursement always review the parameters outlined within the bulletin, as well as IVH, confirming vehicle involvement. Specifically review the section contained within the bulletin...
Shuttle Service: Is Your Dealership Claiming It? - 11/29/2018
... for same day repairs, but cannot be claimed with any of the GM maintenance labor operations or recalls on vehicles that are out of the bumper-to-bumper warranty, unless the involved components in the recall would be covered under the terms of the powertrain...
Reject of the Month - September 2021 - 08/30/2021
... for adjusted transaction previously adjusted A transaction was submitted for the performance of recall N1962265660 - Rear Window Defroster Thermal Events. Certain 2014-19 model year Chevrolet Silverado and GMC Sierra trucks equipped with a power sliding...
Forum - 10/20/2023
Has anyone had trouble with attachments this week? I had two reprogramming recalls that had problems. I entered the recall information and attached the program receipt, then I selected save as a draft. I wanted to revisit the claim to make sure the attachment...
Forum - 02/06/2024
I Just submitted one after we spoke, the tech ruined the SIR coil. It is still pending. Parts and OLH on the recall. Not sure if GM is going to like it.
Forum - 07/10/2023
I pulled the information I did by searching my emails for anything that came up with the recall # email. That is is how I found the FAQ's. I would be reaching out to your GM rep to see what they say.
expired recalls - 03/06/2024
clarity on expired recall how to close them Format: Article
Reject of the Month - October 2023 - 09/25/2023
Error 857: SPS events not found for all modules related to Field Action. A dealer performed Recall N222375791: Park Assist Retrofit on a 2023 Chevrolet TrailBlazer. The transaction was submitted with labor operation number 9106540 and 1.1 hrs labor. The...
Forum - 04/25/2023
You're welcome, it looks like that vehicle was originally sold in Canada which is why the recall is open.
Forum - 06/20/2023
Our techs were having a difficult time as well. There was an update somewhere and they were not reading the recall. There is a setup/configuration code that gets missed. That is why it kicks back with the error 857 SPS events not found for all modules....
Forum - 02/14/2023
I don't know the answer to your question for dealertrack but I know someone who does and she will be here shortly. What is the recall number? We do a ton of bolts here and I don't wnat to miss this data entry issue.
Forum - 02/16/2023
... some technical explanation I am not entirely sure what the challenge is here. My guys do what the recall says to do either way....
Forum - 12/20/2022
... know that if I Hroute these they will be paid but it is so rediculous to have to Hroute a .2 or .5 recall that I have a document saying is open....
Important Updates - 12/26/2023
Electronic Exchange Part Process - A portion of the process for Electronic Exchange Parts used for warranty and recall repairs has been updated, effective January 1, 2024 as announced in Global Message GCUS-9-15478. In the past, dealers received...
Merry Christmas from jlwarranty - 11/29/2023
... and tools were also available throughout the year within the online Warranty Community, including Recall and Special Coverage Searches, Warranty Help Cards, and the monthly releases of Warranty and the Technician/Warranty and the Service Advisor. The...
Merry Christmas from jlwarranty - 12/01/2021
... available throughout the year within the Members Area, including the Powertrain Coverage Look Up, Recall and Special Coverage Searches, Warranty Help Cards, and the monthly releases of Warranty and the Technician/Warranty and the Service Advisor. The...
Reject of the Month - March 2022 - 02/23/2022
... department with a service engine soon light and service emissions message concerns as well as a recall. Repair line 1 addressed the SES light. The technician performed diagnosis for DTC P2ADA determining that the reductant quality sensor was internally...
CSMT App Enhanced - 08/22/2022
... (FPR), Replacement Parts Traceability (RPT), Parts Photo Return (PPR), Service Workbench, and Recall Inbox for field action notifications. Pre-Repair Authorization Process (PRA): The PRA process uses the CSMT app to submit an authorization request prior...
Error Codes - 09/24/2019
... process ensures that repairs are completed successfully, effectively eliminating the post-payment recall validation process of reopening recalls and debiting transactions with unsuccessful reprogramming events. In addition to announcing the launch, the...
Courtesy Transportation - 02/27/2020
... (excluding Diesel warranty), Hybrid warranty (excluding Voltec warranty), and Field Action (Recall) repairs when the vehicle is still under the Bumper-to-Bumper warranty or the recall is Powertrain related and the vehicle is still under the Powertrain...
Warranty Analysis - 01/03/2020
... payment, with certain months trending higher. This could be due to a seasonal trend an influx of recall repairs. After viewing the report, take a moment to identify areas that may increase your days for payment, such as waiting for additional information...
Re: NEW GLOBAL - 07/17/2015
... Tools and information to assit you in your transition to the new GlobalConnect Ignition Recall Ignition Recall Safety Information Suspected Exporters GM Export Policy, Transactional Integrity Information and Suspected Exporters List SiriusXM ...
Re: new global connect - 09/03/2015
... Global Messages within GlobalConnect has changed, as indicated within dmarfin's post. Important recall, stop delivery & service update information is posted on the GlobalConnect homepage within the Alerts section. ...
Forum - 08/24/2016
... programs. However, if the special coverage is being released in conjunction with a regional safety recall or there are other special circumstances, vehicles with branded titles may be included. If included, those customers will receive a special coverage...
What Would You Do - 09/16 - 08/24/2016
... their local dealership for an illuminated check engine soon light and the completion of two open recalls. The service advisor reviewed the Consultant Dashboard and noted the open recalls, as well as that the vehicle was out of the bumper-to-bumper limited...
Forum - 11/10/2017
Thanks 1MaryRuble! The Global Message Reference Number for the email is GCUS-3-1096, dated 11/9/2017 : Updated Instructions for Labor Code Submission of Emission Recall 17337 and Service Update 17419.
Forum - 12/05/2017
The recall documentation contains specific instruction for return of the inflators: including packaging and closure instruction, shipping instruction (box labeling, preparing the pallet of 200 boxes (or instruction if 200 boxes are not accumulated...
Forum - 09/06/2017
... programs. However, if the special coverage is being released in conjunction with a regional safety recall or there are other special circumstances, vehicles with branded titles may be included. If included, those customers will receive a special coverage...
Forum - 02/08/2017
We - jlwarranty - also contacted the DBC to inquire about the allowed amount of oil for recall 17019. At this point there has not been a clarification for an updated dollar amount for the oil charged out in net item. While the specific...
Forum - 05/25/2017
... a VIN/VINs reported as sold with an open safety or non-compliance recall. Unfortunately I don't have further detail or documentation. Kristen/jlwarranty ...
Forum - 02/08/2017
A clarification to this recall has been posted - Reference Number GCUS-9-3545 dated 2/8/2017: “Both the oil and filter part numbers should be submitted in the Parts field of the transaction. If bulk oil was used, the dealer must submit the appropriate...
Forum - 02/14/2017
... where there is a breakdown of information? for instance when we enter information on a recall there is always a break down at the bottom what kind of claim it is, what it pays and how that is broken down and what parts are okay to claim. ...
Forum - 09/19/2018
... check sheet though right? When you say PDI's are excluded is that an add on line for a PDI or a recall? I didn't think we had to have recalls added during a PDI or on an instock signed off either. Found this in #04-00-89-015S "When...
Forum - 01/10/2019
Which recall numbers (or TSB). I'm on CDK and I noticed one of them not prompting for it but my techs usually document in the tech story so I just move on. If they can't allow the system to accept input what am I to do? I think the one I remember...
Forum - 01/09/2019
... change, do we just subtract the oil change labor out and include that RO in the list? If there's a recall and a customer pay line where there's a zero amount for the customer pay line, is that included or excluded? Does the RO have to customer pay only...
Forum - 03/26/2019
As ewill3rd mentioned, recalls are a one time event, unless the recall bulletin states otherwise. Most GM Service Replacement parts include a 24 month/unlimited miles part warranty, effective 4/1/2018. Refer to the GM Service Replacement Parts and...
Forum - 01/28/2019
... replacements due to incorrect installation. GM published training materials for that one as I recall. Good best practice 1MaryRuble re: reviewing the most current version of the bulletin - very important! And, as ewill3rd mentioned, please provide additional...
Forum - 04/26/2018
... on repairs on dealer owned inventory pertains to the addition of a line for the performance of a recall.) ...
Forum - 05/02/2018
... correct? And if you don't charge it on the RO essentially you arent really following the recall. Does your parts manager change their costing? Again then GM will what I was told " ding " them for changing the cost of a GM part #What and/or...
Forum - 05/09/2018
... with this. IF you do not put the part # on the claim, are you not in compliance with the recall seeing how it says "Fill Radiator Surge Tank" What I am doing and I confirmed with the Warranty support center that I can do this. When the RO...
Forum - 05/01/2018
... as a customer pay issue. " I think I ran into that once myself, it is buried at the bottom of the recall documentation....
Forum - 05/01/2018
Hi theath, I got this info off of the bulletin for the recall below the labor information. Note: If the lift gate gas struts do not require replacement when the Accessory and Lift Gate Control Module is reprogrammed but one or both struts subsequently...
Forum - 03/26/2018
... New Vehicle Limited Warranties. You have to closely watch the wording for each specific bulletin/recall/special coverage in regards to rental, but most only cover rental if the vehicle is still within the applicable warranty periods. Hope this helps...
Forum - 09/12/2022
... customer lives. The issue I initially faced is in typical fashion no one reads the content of the recall, they see no fix or SI document pending and just roll on. ...
N212354521- Error 856 : VIN / SPS Code entered matches on different Field Action / Labor Code - 11/16/2022
I'm having alot of issues submitting this recall with the programming code. The programming receipt clearly states the BCM was programmed, but i keep getting this reject error. Error 856 : VIN / SPS Code entered matches on different Field Action...
... payment, with certain months trending higher. This could be due to a seasonal trend an influx of recall repairs. After viewing the report, take a moment to identify areas that may increase your days for payment, such as waiting for additional information...
Re: NEW GLOBAL - 07/17/2015
... Tools and information to assit you in your transition to the new GlobalConnect Ignition Recall Ignition Recall Safety Information Suspected Exporters GM Export Policy, Transactional Integrity Information and Suspected Exporters List SiriusXM ...
Re: new global connect - 09/03/2015
... Global Messages within GlobalConnect has changed, as indicated within dmarfin's post. Important recall, stop delivery & service update information is posted on the GlobalConnect homepage within the Alerts section. ...
Forum - 08/24/2016
... programs. However, if the special coverage is being released in conjunction with a regional safety recall or there are other special circumstances, vehicles with branded titles may be included. If included, those customers will receive a special coverage...
What Would You Do - 09/16 - 08/24/2016
... their local dealership for an illuminated check engine soon light and the completion of two open recalls. The service advisor reviewed the Consultant Dashboard and noted the open recalls, as well as that the vehicle was out of the bumper-to-bumper limited...
Forum - 11/10/2017
Thanks 1MaryRuble! The Global Message Reference Number for the email is GCUS-3-1096, dated 11/9/2017 : Updated Instructions for Labor Code Submission of Emission Recall 17337 and Service Update 17419.
Forum - 12/05/2017
The recall documentation contains specific instruction for return of the inflators: including packaging and closure instruction, shipping instruction (box labeling, preparing the pallet of 200 boxes (or instruction if 200 boxes are not accumulated...
Forum - 09/06/2017
... programs. However, if the special coverage is being released in conjunction with a regional safety recall or there are other special circumstances, vehicles with branded titles may be included. If included, those customers will receive a special coverage...
Forum - 02/08/2017
We - jlwarranty - also contacted the DBC to inquire about the allowed amount of oil for recall 17019. At this point there has not been a clarification for an updated dollar amount for the oil charged out in net item. While the specific...
Forum - 05/25/2017
... a VIN/VINs reported as sold with an open safety or non-compliance recall. Unfortunately I don't have further detail or documentation. Kristen/jlwarranty ...
Forum - 02/08/2017
A clarification to this recall has been posted - Reference Number GCUS-9-3545 dated 2/8/2017: “Both the oil and filter part numbers should be submitted in the Parts field of the transaction. If bulk oil was used, the dealer must submit the appropriate...
Forum - 02/14/2017
... where there is a breakdown of information? for instance when we enter information on a recall there is always a break down at the bottom what kind of claim it is, what it pays and how that is broken down and what parts are okay to claim. ...
Forum - 09/19/2018
... check sheet though right? When you say PDI's are excluded is that an add on line for a PDI or a recall? I didn't think we had to have recalls added during a PDI or on an instock signed off either. Found this in #04-00-89-015S "When...
Forum - 01/10/2019
Which recall numbers (or TSB). I'm on CDK and I noticed one of them not prompting for it but my techs usually document in the tech story so I just move on. If they can't allow the system to accept input what am I to do? I think the one I remember...
Forum - 01/09/2019
... change, do we just subtract the oil change labor out and include that RO in the list? If there's a recall and a customer pay line where there's a zero amount for the customer pay line, is that included or excluded? Does the RO have to customer pay only...
Forum - 03/26/2019
As ewill3rd mentioned, recalls are a one time event, unless the recall bulletin states otherwise. Most GM Service Replacement parts include a 24 month/unlimited miles part warranty, effective 4/1/2018. Refer to the GM Service Replacement Parts and...
Forum - 01/28/2019
... replacements due to incorrect installation. GM published training materials for that one as I recall. Good best practice 1MaryRuble re: reviewing the most current version of the bulletin - very important! And, as ewill3rd mentioned, please provide additional...
Forum - 04/26/2018
... on repairs on dealer owned inventory pertains to the addition of a line for the performance of a recall.) ...
Forum - 05/02/2018
... correct? And if you don't charge it on the RO essentially you arent really following the recall. Does your parts manager change their costing? Again then GM will what I was told " ding " them for changing the cost of a GM part #What and/or...
Forum - 05/09/2018
... with this. IF you do not put the part # on the claim, are you not in compliance with the recall seeing how it says "Fill Radiator Surge Tank" What I am doing and I confirmed with the Warranty support center that I can do this. When the RO...
Forum - 05/01/2018
... as a customer pay issue. " I think I ran into that once myself, it is buried at the bottom of the recall documentation....
Forum - 05/01/2018
Hi theath, I got this info off of the bulletin for the recall below the labor information. Note: If the lift gate gas struts do not require replacement when the Accessory and Lift Gate Control Module is reprogrammed but one or both struts subsequently...
Forum - 03/26/2018
... New Vehicle Limited Warranties. You have to closely watch the wording for each specific bulletin/recall/special coverage in regards to rental, but most only cover rental if the vehicle is still within the applicable warranty periods. Hope this helps...
Forum - 09/12/2022
... customer lives. The issue I initially faced is in typical fashion no one reads the content of the recall, they see no fix or SI document pending and just roll on. ...
N212354521- Error 856 : VIN / SPS Code entered matches on different Field Action / Labor Code - 11/16/2022
I'm having alot of issues submitting this recall with the programming code. The programming receipt clearly states the BCM was programmed, but i keep getting this reject error. Error 856 : VIN / SPS Code entered matches on different Field Action...
Forum - 05/12/2022
At my last place they paid the tech 0.9 labor but I don't recall the dollar amount. Parts billed everything else as low as they could and I put the rest to discount. Here we do it differently, we have an agreement with parts to bill these for what the...
Forum - 06/22/2022
One of the first ones we did was rejected because the tech didn't see the bright red text in the recall that says you have to record the ID number. It took me 3 months to get the car owner to bring it back. When I finally submitted it GM put a pretty...
Forum - 02/15/2021
... tool for the most part, it helps the tech find the issue and can identify a specific fix. I don't recall ever having an issue submitting something like that. ...
Forum - 04/29/2021
... Forms under the General Information tab. Recommend opening a job card to identify the recall and action taken (e.g. CAM-03), with the customer's signature as acknowledgement, and maintaining the final documents in the VIN file. ...
Forum - 07/28/2021
... pay tech for the supposed reprogramming, if they cannot supply all the wcc's asscoiated with the recall completion. Sidenote: We are seeing an issue of not being able to retrieve after the fact. Unsure if it just dropped internet connection, but tech...
Forum - 11/22/2021
I am in total agreement with Mary. I think I had one not long ago as well. Reading the recall isn't really that hard is it? I didn't see the clause that said "if there are no parts just do what you want". It says to replace the jack.
Forum - 07/17/2020
... says today, and make sure they check it every time, unless its not the first time they have done recall for the day. We have had tech do original procedures, instead of an updated ones, then complain when it goes back to them to do over......
Forum - 01/17/2020
You can do a full debit on the claim but if the recall applied to the incorrect VIN you used it will likely need a repeat repair authorization with an explanation. I had several of those the advisors did on the EBCM software before it was available for...
Forum - 06/14/2019
... with the first two digits of the warranty claim code for that module from the chart. (For example: Recall 18289 Power Steering Control Module Reprogramming - labor operation 9103855 - WCC begins with "31," "33," or "40") ...
Forum - 06/14/2019
... of those unique situations that doesn't specifically fit within a procedure for a "normal" recall transaction. Best practices: clearly identify the circumstances surrounding the transaction on the job card, so it is clear to anyone that...
Forum - 01/15/2020
... Events" tool (found in the Warranty Administration Resource Center): "When following service or recall bulletins, Setup does not need to be performed unless the bulletin calls for both Programming and Setup. When required, complete Programming and Setup....
Forum - 11/14/2019
Required Field Actions (Recalls) may be performed regardless of vehicle speedometer and IVH conversion. Service Agents should offer and encourage speedometer conversions, however, completion of a Required Field Action must not be denied if the customer...
Rental Car Reimbursement - 09/19/2007
... to be to get the $42 per day rental allowance? I checked P&P and could not find anything, but recall reading a while ago that it has to be within 2 model years. Is that 2 model years of the broken down car or 2 model years of the current production? Thanks...
Warr Adm - 09/19/2007
... it sounds like the dealer will be legally responsible if something happens to a vehicle because a recall had not been done when it was at the dealership...in this day of excessive litigation who wants to take the chance! GMVIS is a tool for the service...
Re: Warranty Compliance - 11/26/2008
I say you'd pay the full 1.1 As I recall from J & L workshop GM is vague on time punches except for OLH. Check art. 1.6.2.11 and the OLH section 1.6.2.13. My understanding from the workshop was that as long as there is enough time to cover the diag/reprogramming...
AFTERMARKET ROTORS - 05/12/2009
... 2007 Lucerne. Does anyone know anything about this? Have a bulletin or document number? I don't recall seing ANYTHING like this, and am concerned because the customer only has 8600 miles on their vehicle. Also, I don't think he told the customer...
PARTIAL FLUID CHARGES (PARTS DEPT VS SERVICE DEPT) - 02/24/2010
I HAVE AN ONGOING BATTLE ON USING PARTIAL FLUID AMOUNTS... EXAMPLE - RECALL 09132, CALLS FOR 1/4 CONTAINER NOT TO EXCEED $1.40 IN NET ---- MY PARTS DEPT KEEPS CHARGING THE ENTIRE BOTTLE DUE THEY SAY THE CANT GET THE UNUSED PORTION BACK DUE TO CANT KEEP...
Re: SALVAGE -WARRANTY BLOCK VEHICLES - 01/06/2010
... update the warranty system file. Only claims for repairs covered by the Emissions Warranty and/or recall will be processed. All GM Dealer's are to access the GMVIS system in order to qualify warranty coverage. Customers who wish to challenge a voided...
"Added Operation" Requirement gone from Policies and Procedures? - 11/21/2014
... Donna (I can't remember her last name) said all add lines must state "added operation". If I recall she even had a slide up on the screen and referred to it when making her point. I just had an advisor record an add line incorrectly on the job card,...
Re: Admin allowance times.... Whats your process? - 07/10/2014
[quote] rreed: We use ADP and our DMA suggested for the ignition recalls we just book out and submit for the admin time when we are processing the original recall RO. He said he had been at another dealership who was using that process and they were...
What Would You Do - 09/14 - 09/09/2014
A customer with a 2003 Saturn Ion contacted their dealer with assistance on the ignition switch recall. Because the customer did not feel safe driving the vehicle, the customer was provided with a rental while waiting for parts to arrive at the dealership....
labor op 09230 - 09/24/2014
we have a coupe corvette in the shop and it has recall 09230 we have no body shop so we send it out. should we send the whole vehicle or just the top to have it painted and how would we claim for that if it was sent out. confused !!! do we claim the...
Re: campaign report - 10/09/2012
The option to review/print a single open campaign report appears to have been eliminated from Global. (I do recall seeing it in the past also!) The Service Update and Field Action Bulletin Information link within the Service Workbench provides the option...
Labor time updates - 03/13/2013
... told me that the time is determined by the job card open date, not ready/closed date. I do not recall ever hearing this in the classes/training that I have had. In review of the GWM user manual, it doesn't state that the labor time is determined by...
These recalls are killing me! - 03/31/2014
... until the week of March 31st." So lets say we do the inspection today, and close the RO...but the recall doesn't appear on the VIS till Friday. Will the claim even pay due to conflicting dates? UGHHHHHHH!...
At my last place they paid the tech 0.9 labor but I don't recall the dollar amount. Parts billed everything else as low as they could and I put the rest to discount. Here we do it differently, we have an agreement with parts to bill these for what the...
Forum - 06/22/2022
One of the first ones we did was rejected because the tech didn't see the bright red text in the recall that says you have to record the ID number. It took me 3 months to get the car owner to bring it back. When I finally submitted it GM put a pretty...
Forum - 02/15/2021
... tool for the most part, it helps the tech find the issue and can identify a specific fix. I don't recall ever having an issue submitting something like that. ...
Forum - 04/29/2021
... Forms under the General Information tab. Recommend opening a job card to identify the recall and action taken (e.g. CAM-03), with the customer's signature as acknowledgement, and maintaining the final documents in the VIN file. ...
Forum - 07/28/2021
... pay tech for the supposed reprogramming, if they cannot supply all the wcc's asscoiated with the recall completion. Sidenote: We are seeing an issue of not being able to retrieve after the fact. Unsure if it just dropped internet connection, but tech...
Forum - 11/22/2021
I am in total agreement with Mary. I think I had one not long ago as well. Reading the recall isn't really that hard is it? I didn't see the clause that said "if there are no parts just do what you want". It says to replace the jack.
Forum - 07/17/2020
... says today, and make sure they check it every time, unless its not the first time they have done recall for the day. We have had tech do original procedures, instead of an updated ones, then complain when it goes back to them to do over......
Forum - 01/17/2020
You can do a full debit on the claim but if the recall applied to the incorrect VIN you used it will likely need a repeat repair authorization with an explanation. I had several of those the advisors did on the EBCM software before it was available for...
Forum - 06/14/2019
... with the first two digits of the warranty claim code for that module from the chart. (For example: Recall 18289 Power Steering Control Module Reprogramming - labor operation 9103855 - WCC begins with "31," "33," or "40") ...
Forum - 06/14/2019
... of those unique situations that doesn't specifically fit within a procedure for a "normal" recall transaction. Best practices: clearly identify the circumstances surrounding the transaction on the job card, so it is clear to anyone that...
Forum - 01/15/2020
... Events" tool (found in the Warranty Administration Resource Center): "When following service or recall bulletins, Setup does not need to be performed unless the bulletin calls for both Programming and Setup. When required, complete Programming and Setup....
Forum - 11/14/2019
Required Field Actions (Recalls) may be performed regardless of vehicle speedometer and IVH conversion. Service Agents should offer and encourage speedometer conversions, however, completion of a Required Field Action must not be denied if the customer...
Rental Car Reimbursement - 09/19/2007
... to be to get the $42 per day rental allowance? I checked P&P and could not find anything, but recall reading a while ago that it has to be within 2 model years. Is that 2 model years of the broken down car or 2 model years of the current production? Thanks...
Warr Adm - 09/19/2007
... it sounds like the dealer will be legally responsible if something happens to a vehicle because a recall had not been done when it was at the dealership...in this day of excessive litigation who wants to take the chance! GMVIS is a tool for the service...
Re: Warranty Compliance - 11/26/2008
I say you'd pay the full 1.1 As I recall from J & L workshop GM is vague on time punches except for OLH. Check art. 1.6.2.11 and the OLH section 1.6.2.13. My understanding from the workshop was that as long as there is enough time to cover the diag/reprogramming...
AFTERMARKET ROTORS - 05/12/2009
... 2007 Lucerne. Does anyone know anything about this? Have a bulletin or document number? I don't recall seing ANYTHING like this, and am concerned because the customer only has 8600 miles on their vehicle. Also, I don't think he told the customer...
PARTIAL FLUID CHARGES (PARTS DEPT VS SERVICE DEPT) - 02/24/2010
I HAVE AN ONGOING BATTLE ON USING PARTIAL FLUID AMOUNTS... EXAMPLE - RECALL 09132, CALLS FOR 1/4 CONTAINER NOT TO EXCEED $1.40 IN NET ---- MY PARTS DEPT KEEPS CHARGING THE ENTIRE BOTTLE DUE THEY SAY THE CANT GET THE UNUSED PORTION BACK DUE TO CANT KEEP...
Re: SALVAGE -WARRANTY BLOCK VEHICLES - 01/06/2010
... update the warranty system file. Only claims for repairs covered by the Emissions Warranty and/or recall will be processed. All GM Dealer's are to access the GMVIS system in order to qualify warranty coverage. Customers who wish to challenge a voided...
"Added Operation" Requirement gone from Policies and Procedures? - 11/21/2014
... Donna (I can't remember her last name) said all add lines must state "added operation". If I recall she even had a slide up on the screen and referred to it when making her point. I just had an advisor record an add line incorrectly on the job card,...
Re: Admin allowance times.... Whats your process? - 07/10/2014
[quote] rreed: We use ADP and our DMA suggested for the ignition recalls we just book out and submit for the admin time when we are processing the original recall RO. He said he had been at another dealership who was using that process and they were...
What Would You Do - 09/14 - 09/09/2014
A customer with a 2003 Saturn Ion contacted their dealer with assistance on the ignition switch recall. Because the customer did not feel safe driving the vehicle, the customer was provided with a rental while waiting for parts to arrive at the dealership....
labor op 09230 - 09/24/2014
we have a coupe corvette in the shop and it has recall 09230 we have no body shop so we send it out. should we send the whole vehicle or just the top to have it painted and how would we claim for that if it was sent out. confused !!! do we claim the...
Re: campaign report - 10/09/2012
The option to review/print a single open campaign report appears to have been eliminated from Global. (I do recall seeing it in the past also!) The Service Update and Field Action Bulletin Information link within the Service Workbench provides the option...
Labor time updates - 03/13/2013
... told me that the time is determined by the job card open date, not ready/closed date. I do not recall ever hearing this in the classes/training that I have had. In review of the GWM user manual, it doesn't state that the labor time is determined by...
These recalls are killing me! - 03/31/2014
... until the week of March 31st." So lets say we do the inspection today, and close the RO...but the recall doesn't appear on the VIS till Friday. Will the claim even pay due to conflicting dates? UGHHHHHHH!...
Re: Secial Coverage 13091 - 06/12/2013
... thru [/quote] V2806 is, actually, the Op Code for #13079. You may get an error for appropriate Recall, depending on which one is listed for that vehicle. HTH...
Special Coverage Policy Repairs - 08/27/2019
... on the Investigate Vehicle History (IVH) screen under Applicable Warranties. Unlike a factory recall, special coverage adjustments should not be performed unless the customer is experiencing the condition described in the bulletin. Service advisors should...
Global Warranty Management - 09/25/2018
... owners while their vehicle is at a GM dealership for repair. Additionally, customers that have the recall repair completed prior to December 31, 2018, can earn a $50.00 completion bonus. In early September, 62% of involved vehicles had been serviced,...
Reprogramming & Field Actions - 03/27/2019
... the calibration. When GM is unable to confirm the successful reprogramming of the module, the recall is reopened and the paid transaction is subject to debit. This policy affects all safety, noncompliance, and emissions recalls involving module reprogramming...
Field Actions - 11/21/2017
... be checked for open field actions. Vehicle safety is of the utmost importance and performing open recalls is a means to that end. Does your dealership, both sales and service, have processes in place to identify open recalls? The sales process should...
Branded Titles and Warranty Blocks - 12/21/2017
... voided. The voided warranty is displayed in IVH; however, if a branded titled vehicle has an open recall, the repair stated in the recall should still be perfomed. Special Coverage adjustments are also still allowed to be performed on vehicles...
Open or Pending Product Field Actions on Inventory Vehicles - 11/29/2016
... but IVH still shows an open field action, dealers are instructed to contact the DBC Open Recall Line with the job card number and the agent will provide available incentive information. Warranty transactions that are submitted, accepted, and paid...
A Few Facts about Special Coverage Adjustments - 08/23/2016
... their vehicle has the condition described in the letter. Special coverage repairs are not like recalls; if your service advisor discovers a special coverage in the Applicable Warranty section of IVH and the customer doesn't have a concern related to...
Product Field Action Bulletins - 06/27/2016
... number, and the title.The ten-digit global reference number identifies which region initiated the recall, and a seven-digit GWM number is indicated. In most cases, the last five digits of these numbers are identical to the five-digit field action number.The...
Warranty Blocks and Branded Titles - 05/23/2023
... in IVH, ONLY the following services may be provided: Safety, Non-Compliance, and Emissions Recalls - Repairs must be performed on branded title vehicles per the GM published recall bulletin. No pre-approval is required. Special Coverage Adjustment Programs...
Reject of the Month - April 2022 - 03/28/2022
Error 861: Odometer Discrepancy Discovered An in-stock vehicle required two recall repairs prior to delivery, including N202314670 Front Center Seat Belt May Not Be Attached and N192264451 Premature Brake Wear Notification. The service advisor opened...
Quick Rental Update - 10/26/2021
... initial primary focus will be supporting Chevrolet Bolt customers with rental needs during Bolt recall repairs. ...
Dealer Owned Vehicle authorization procedure - 03/07/2024
... and verified" put on the bottom of the hard copy for each line listed above ( cept a recall of course ) Now I know you can get a ser mgr to create the jc but then the advisor is not going to get paid,,,, Also,,,the owner signs just...
Forum - 07/24/2023
... that have paid when I thought they wouldn't. The rental verbiage is usually pretty clear in the recall documents but things like this rarely are. Would love to hear some more input from others. ...
Adding a line to a claim - 03/01/2024
... with 3 lines.Line #1 check engine light FRONT BUMPER LOWER SHUTTER REPLACEMENT (rejected)Line #2 Recall (accepted)Line #3 Rental (accepted).Total claim hours 3.0hr Labor op #1421130 front bumper lower shutter replacement Part #85131839 (base 1.5,...
Forum - 11/28/2022
... I use the 0SYNxxxxxxxxx code I try to make a mental note of which first 2 digits work with each recall like 18 for transmission programs and 11 for engine module programs. ...
Forum - 03/13/2023
... into a bad habit of reading an opcode and doing what it says rather than reading the text of the recall or bulletin....
Forum - 04/27/2023
... to be sure you don't run into submission issues. Personally I would be sure to get the other recall done as well. I see someone did the odometer conversion already too....
Reject of the Month - 01/11/2016
... as salvage, scrap, junk, totaled, etc. Only claims for repairs related to Emissions Warranty/recall campaign/special coverage will be processed, and only if the system being covered is repairable.A dealer performed Special Coverage 11135 on a 2006 Chevrolet...
Certified Pre-Owned Vehicles and Open Recalls - 06/30/2015
One of the requirements of the CPO process is to make the repairs stated in any open recall, customer satisfaction program, or service update before certifying any used vehicle. GM has recently performed a review of the certified vehicles listed in the...
Reject of the Month: Part Number Predicaments - 06/08/2011
... repair(s) performed as well as demonstrating the failed component. Part numbers listed in a recall, special policy or bulletin should be the ones that are charged out on the job card.Ensure that the correct part number is charged out on the appropriate...
Courtesy Transportation Program Coverage & Eligibility - 03/22/2021
... brand rental vehicles. Courtesy Transportation is available for Field Actions (Recalls) only if the customer’s vehicle is within the bumper-to-bumper warranty or, within the Powertrain warranty if the component involved in the recall is a component...
New Error Codes - 07/27/2021
... instead of the programming event. Claim was submitted using an incorrect transaction type. (Non-recall related service bulletin labor operations (beginning with “28” must be submitted as ZREG, not ZFAT. Error 857: SPS events not found for...
2017: Year in Review - 11/21/2017
... period, with the exception of maintenance transactions and ZPTI part warranties. Field action recalls are eligible for courtesy transportation but only if the vehicle is still within the bumper-to-bumper warranty or if the involved component in the recall...
Field Action Bulletin Number Change - 11/29/2018
... one alpha and nine numeric characters, such as with recently released Customer Satisfaction Recall N182191300. The preceding N represents the originating region. N represents North America. The next two numeric characters represent the calendar year...
... thru [/quote] V2806 is, actually, the Op Code for #13079. You may get an error for appropriate Recall, depending on which one is listed for that vehicle. HTH...
Special Coverage Policy Repairs - 08/27/2019
... on the Investigate Vehicle History (IVH) screen under Applicable Warranties. Unlike a factory recall, special coverage adjustments should not be performed unless the customer is experiencing the condition described in the bulletin. Service advisors should...
Global Warranty Management - 09/25/2018
... owners while their vehicle is at a GM dealership for repair. Additionally, customers that have the recall repair completed prior to December 31, 2018, can earn a $50.00 completion bonus. In early September, 62% of involved vehicles had been serviced,...
Reprogramming & Field Actions - 03/27/2019
... the calibration. When GM is unable to confirm the successful reprogramming of the module, the recall is reopened and the paid transaction is subject to debit. This policy affects all safety, noncompliance, and emissions recalls involving module reprogramming...
Field Actions - 11/21/2017
... be checked for open field actions. Vehicle safety is of the utmost importance and performing open recalls is a means to that end. Does your dealership, both sales and service, have processes in place to identify open recalls? The sales process should...
Branded Titles and Warranty Blocks - 12/21/2017
... voided. The voided warranty is displayed in IVH; however, if a branded titled vehicle has an open recall, the repair stated in the recall should still be perfomed. Special Coverage adjustments are also still allowed to be performed on vehicles...
Open or Pending Product Field Actions on Inventory Vehicles - 11/29/2016
... but IVH still shows an open field action, dealers are instructed to contact the DBC Open Recall Line with the job card number and the agent will provide available incentive information. Warranty transactions that are submitted, accepted, and paid...
A Few Facts about Special Coverage Adjustments - 08/23/2016
... their vehicle has the condition described in the letter. Special coverage repairs are not like recalls; if your service advisor discovers a special coverage in the Applicable Warranty section of IVH and the customer doesn't have a concern related to...
Product Field Action Bulletins - 06/27/2016
... number, and the title.The ten-digit global reference number identifies which region initiated the recall, and a seven-digit GWM number is indicated. In most cases, the last five digits of these numbers are identical to the five-digit field action number.The...
Warranty Blocks and Branded Titles - 05/23/2023
... in IVH, ONLY the following services may be provided: Safety, Non-Compliance, and Emissions Recalls - Repairs must be performed on branded title vehicles per the GM published recall bulletin. No pre-approval is required. Special Coverage Adjustment Programs...
Reject of the Month - April 2022 - 03/28/2022
Error 861: Odometer Discrepancy Discovered An in-stock vehicle required two recall repairs prior to delivery, including N202314670 Front Center Seat Belt May Not Be Attached and N192264451 Premature Brake Wear Notification. The service advisor opened...
Quick Rental Update - 10/26/2021
... initial primary focus will be supporting Chevrolet Bolt customers with rental needs during Bolt recall repairs. ...
Dealer Owned Vehicle authorization procedure - 03/07/2024
... and verified" put on the bottom of the hard copy for each line listed above ( cept a recall of course ) Now I know you can get a ser mgr to create the jc but then the advisor is not going to get paid,,,, Also,,,the owner signs just...
Forum - 07/24/2023
... that have paid when I thought they wouldn't. The rental verbiage is usually pretty clear in the recall documents but things like this rarely are. Would love to hear some more input from others. ...
Adding a line to a claim - 03/01/2024
... with 3 lines.Line #1 check engine light FRONT BUMPER LOWER SHUTTER REPLACEMENT (rejected)Line #2 Recall (accepted)Line #3 Rental (accepted).Total claim hours 3.0hr Labor op #1421130 front bumper lower shutter replacement Part #85131839 (base 1.5,...
Forum - 11/28/2022
... I use the 0SYNxxxxxxxxx code I try to make a mental note of which first 2 digits work with each recall like 18 for transmission programs and 11 for engine module programs. ...
Forum - 03/13/2023
... into a bad habit of reading an opcode and doing what it says rather than reading the text of the recall or bulletin....
Forum - 04/27/2023
... to be sure you don't run into submission issues. Personally I would be sure to get the other recall done as well. I see someone did the odometer conversion already too....
Reject of the Month - 01/11/2016
... as salvage, scrap, junk, totaled, etc. Only claims for repairs related to Emissions Warranty/recall campaign/special coverage will be processed, and only if the system being covered is repairable.A dealer performed Special Coverage 11135 on a 2006 Chevrolet...
Certified Pre-Owned Vehicles and Open Recalls - 06/30/2015
One of the requirements of the CPO process is to make the repairs stated in any open recall, customer satisfaction program, or service update before certifying any used vehicle. GM has recently performed a review of the certified vehicles listed in the...
Reject of the Month: Part Number Predicaments - 06/08/2011
... repair(s) performed as well as demonstrating the failed component. Part numbers listed in a recall, special policy or bulletin should be the ones that are charged out on the job card.Ensure that the correct part number is charged out on the appropriate...
Courtesy Transportation Program Coverage & Eligibility - 03/22/2021
... brand rental vehicles. Courtesy Transportation is available for Field Actions (Recalls) only if the customer’s vehicle is within the bumper-to-bumper warranty or, within the Powertrain warranty if the component involved in the recall is a component...
New Error Codes - 07/27/2021
... instead of the programming event. Claim was submitted using an incorrect transaction type. (Non-recall related service bulletin labor operations (beginning with “28” must be submitted as ZREG, not ZFAT. Error 857: SPS events not found for...
2017: Year in Review - 11/21/2017
... period, with the exception of maintenance transactions and ZPTI part warranties. Field action recalls are eligible for courtesy transportation but only if the vehicle is still within the bumper-to-bumper warranty or if the involved component in the recall...
Field Action Bulletin Number Change - 11/29/2018
... one alpha and nine numeric characters, such as with recently released Customer Satisfaction Recall N182191300. The preceding N represents the originating region. N represents North America. The next two numeric characters represent the calendar year...
Shuttle - 11/22/2022
... repairs. If those repairs are warranty repairs, with the exception of warranty maintenance and recall repairs when the vehicle is out of warranty, you may claim $7.50 for a one-way shuttle and $15.00 for a two-way. The program also allows reimbursement...
WPC Bulletin Updates - 10/28/2022
... the July 2022 release of the Policies and Procedures Manual, it was announced that Field Action (Recall) parts may be scrapped upon receipt of claim payment, unless a return request is received. This information has been added to the latest release of...
The Rookie - 09/19/2011
... as a rookie your focus should be on the areas which you're weakest. If you are good at handling recall claims but struggle with paint claims, the focus should be on paint. When one challenge has been conquered, move on to the next.Never work ahead: The...
The Rookie's Corner - 10/14/2011
... to confirm labour operations and times prior to submission. SI is also helpful when dealing with recalls; the instructions, part numbers, and labour ops can be reviewed prior to submission. GlobalConnect/Investigate Vehicle History - GlobalConnect and...
Field Actions and Special Coverage Reimbursements - 06/19/2013
GM sends letters to vehicle owners whenever a Recall or a Special Coverage has been created for their vehicle. In this letter is a description of the condition that caused the need for the field action and what will be done to correct it. Occasionally,...
Tire pressure sensor clarification - 10/25/2011
... blanks..... There were no codes - we just performed a relearn of the tire system Now: I seem to recall hearing that is there is "no code set" & we just have to relearn -- it is "not" warranty I read thru bulletin #07-03-16-004C: but either im just...
What Would You Do - 01/15 - 12/19/2014
The owner of a 2011 Traverse took their vehicle to the local dealership for the completion of two open recalls; 14187 (front safety belt anchor) and 14030 (side impact airbag connector). While the vehicle was in the service department, the customer phoned...
Forum - 01/17/2020
... careful because some of those have different limits based on the GVW. Without looking I seem to recall that heavy trucks have a much shorter coverage for E2. The other trick you have to watch for is if you are in a non-PZEV state and the vehicle has...
Forum - 09/24/2019
So as it relates to this recall, all of mine are fixed. I have two stubborn other claims for recalls 17130 and N192268880. For both, I have the printouts with the VIN information, programming codes and module identifiers. I went to the PC's that they...
Forum - 02/27/2020
... from an inventory unit to a customer's vehicle is not recommended. (For example, in the event of a recall associated with a swapped part, the part in question would no longer be associated with the VIN it was installed on at production with no means...
Forum - 12/14/2021
... up information in EPIC I don't use Chrome unless I absolutely have to, which I don't recall a need to at work. ...
Forum - 08/12/2021
... ON THE INVOICE YOU CANNOT SUBSTITUTE ANYTHING FOR A WARRANTY CLAIM CODE - WITHOUT THE CODE THE RECALL WASN'T DONE. TO MARY'S POINT YOU NEED TO PRINT OUT THE CODES AND/OR PUT THEM IN THE TECH STORY. I MAKE MY TECHS ENTER THEM IN THE CORRECTION FIELD (CDK)...
Forum - 06/15/2021
... limits of the special coverage terms. Your advisors are not correct. Can you reference a specific recall? ...
Forum - 05/08/2018
AFTER SUBMITTING MY CLAIMS FOR RECALL 18138 AND HAVING COOLANT IN NET ITEMS FOR 1/2 GALLON, AND THEN TRIED 1 GALLON IN PARTS LINE WITH BOTH CLAIMS BEING REJECTED MY CALL TO DBC WAS SENT UP TO LEVEL 2. TODAY I GOT THIS RESPONSE: Hi Heather, Good...
Forum - 05/04/2017
... or field actions, when multiple VINs are worked on at once, the VIN list from the “Open Recall Report”, or an Investigate Vehicle History (IVH) screen print must be attached to the job card. (Per Article 3.3, the documentation must...
Forum - 07/19/2017
... all I've found on the subject of using an outside body shop. I seem to recall reading more about the qualifications, it may be good to call or email your WSC specialist to field that subject. We have our own at this point and have had...
Forum - 09/28/2017
Hi Linda - The recall contains the following detail re: return of the used inflator: Important: Do not discard or destroy the box containing the new front passenger air bag inflator, it will be needed to return the used air bag inflator. The box contains...
Forum - 02/02/2017
... in a qualifying state, emissions reverts back to Federal. I see that you are in PA, and if I recall from another forum thread, your store encounters registered vehicles from NY, NJ, etc, that depending on the MY of the vehicle, may have CA...
Claim $$ we could be missing... - 07/23/2015
... a ZPDI with $$ amount in the Misc Net) I claim all the Net items that are shop supplies in some Recall claims like tape, adhesives, lube, cleaner and coolant added. Just wondering if there are more little "secrets" (legitimate of course) that I may...
Forum - 06/17/2021
... a warranty issue, it is a workmanship issue. Someone didn't do the initial repair correctly. Your recall was done in December when it first came out but warranty history shows that it came back in February with an air bag issue. Someone wanted paid and...
Forum - 03/25/2021
... in extenuating circumstances or if the SC if released in conjunction with a regional safety recall. Confirm inclusion in the SC through IVH, if included proceed with the SC repair. A warranty block may be applied if GM has determined that a vehicle...
Forum - 02/24/2022
... gives you the clarity you needed. As Kristen mentioned this applies to the truck canister recalls. Always look at the recall instructions below the opcode box for instructions on which vehicles you claim net items on. They can all be different....
Forum - 07/27/2022
... some reason I see a lot of Canadian vehicles in my area too (DC Metro) but I do not recall anyone trying to do the maintenance here. Take a glance at this TSB: #16-NA-119: Warranty Administration - Servicing Vehicles from Canada I found another...
Forum - 07/07/2022
... just the user that submitted it. And I don't take your comments personally. The statements in the recall are contradictory. And it needs to be updated. I haven't been with GM very long, but I can tell you that their blue oval competitor has embraced...
Forum - 02/03/2020
... local PDC but they won't give us any. If you elect to cut the cord you are doing it for free. The recall has no provision to do it because they want you to do that only on stock units. The short version is this: If you have one in stock, cut the cord...
... repairs. If those repairs are warranty repairs, with the exception of warranty maintenance and recall repairs when the vehicle is out of warranty, you may claim $7.50 for a one-way shuttle and $15.00 for a two-way. The program also allows reimbursement...
WPC Bulletin Updates - 10/28/2022
... the July 2022 release of the Policies and Procedures Manual, it was announced that Field Action (Recall) parts may be scrapped upon receipt of claim payment, unless a return request is received. This information has been added to the latest release of...
The Rookie - 09/19/2011
... as a rookie your focus should be on the areas which you're weakest. If you are good at handling recall claims but struggle with paint claims, the focus should be on paint. When one challenge has been conquered, move on to the next.Never work ahead: The...
The Rookie's Corner - 10/14/2011
... to confirm labour operations and times prior to submission. SI is also helpful when dealing with recalls; the instructions, part numbers, and labour ops can be reviewed prior to submission. GlobalConnect/Investigate Vehicle History - GlobalConnect and...
Field Actions and Special Coverage Reimbursements - 06/19/2013
GM sends letters to vehicle owners whenever a Recall or a Special Coverage has been created for their vehicle. In this letter is a description of the condition that caused the need for the field action and what will be done to correct it. Occasionally,...
Tire pressure sensor clarification - 10/25/2011
... blanks..... There were no codes - we just performed a relearn of the tire system Now: I seem to recall hearing that is there is "no code set" & we just have to relearn -- it is "not" warranty I read thru bulletin #07-03-16-004C: but either im just...
What Would You Do - 01/15 - 12/19/2014
The owner of a 2011 Traverse took their vehicle to the local dealership for the completion of two open recalls; 14187 (front safety belt anchor) and 14030 (side impact airbag connector). While the vehicle was in the service department, the customer phoned...
Forum - 01/17/2020
... careful because some of those have different limits based on the GVW. Without looking I seem to recall that heavy trucks have a much shorter coverage for E2. The other trick you have to watch for is if you are in a non-PZEV state and the vehicle has...
Forum - 09/24/2019
So as it relates to this recall, all of mine are fixed. I have two stubborn other claims for recalls 17130 and N192268880. For both, I have the printouts with the VIN information, programming codes and module identifiers. I went to the PC's that they...
Forum - 02/27/2020
... from an inventory unit to a customer's vehicle is not recommended. (For example, in the event of a recall associated with a swapped part, the part in question would no longer be associated with the VIN it was installed on at production with no means...
Forum - 12/14/2021
... up information in EPIC I don't use Chrome unless I absolutely have to, which I don't recall a need to at work. ...
Forum - 08/12/2021
... ON THE INVOICE YOU CANNOT SUBSTITUTE ANYTHING FOR A WARRANTY CLAIM CODE - WITHOUT THE CODE THE RECALL WASN'T DONE. TO MARY'S POINT YOU NEED TO PRINT OUT THE CODES AND/OR PUT THEM IN THE TECH STORY. I MAKE MY TECHS ENTER THEM IN THE CORRECTION FIELD (CDK)...
Forum - 06/15/2021
... limits of the special coverage terms. Your advisors are not correct. Can you reference a specific recall? ...
Forum - 05/08/2018
AFTER SUBMITTING MY CLAIMS FOR RECALL 18138 AND HAVING COOLANT IN NET ITEMS FOR 1/2 GALLON, AND THEN TRIED 1 GALLON IN PARTS LINE WITH BOTH CLAIMS BEING REJECTED MY CALL TO DBC WAS SENT UP TO LEVEL 2. TODAY I GOT THIS RESPONSE: Hi Heather, Good...
Forum - 05/04/2017
... or field actions, when multiple VINs are worked on at once, the VIN list from the “Open Recall Report”, or an Investigate Vehicle History (IVH) screen print must be attached to the job card. (Per Article 3.3, the documentation must...
Forum - 07/19/2017
... all I've found on the subject of using an outside body shop. I seem to recall reading more about the qualifications, it may be good to call or email your WSC specialist to field that subject. We have our own at this point and have had...
Forum - 09/28/2017
Hi Linda - The recall contains the following detail re: return of the used inflator: Important: Do not discard or destroy the box containing the new front passenger air bag inflator, it will be needed to return the used air bag inflator. The box contains...
Forum - 02/02/2017
... in a qualifying state, emissions reverts back to Federal. I see that you are in PA, and if I recall from another forum thread, your store encounters registered vehicles from NY, NJ, etc, that depending on the MY of the vehicle, may have CA...
Claim $$ we could be missing... - 07/23/2015
... a ZPDI with $$ amount in the Misc Net) I claim all the Net items that are shop supplies in some Recall claims like tape, adhesives, lube, cleaner and coolant added. Just wondering if there are more little "secrets" (legitimate of course) that I may...
Forum - 06/17/2021
... a warranty issue, it is a workmanship issue. Someone didn't do the initial repair correctly. Your recall was done in December when it first came out but warranty history shows that it came back in February with an air bag issue. Someone wanted paid and...
Forum - 03/25/2021
... in extenuating circumstances or if the SC if released in conjunction with a regional safety recall. Confirm inclusion in the SC through IVH, if included proceed with the SC repair. A warranty block may be applied if GM has determined that a vehicle...
Forum - 02/24/2022
... gives you the clarity you needed. As Kristen mentioned this applies to the truck canister recalls. Always look at the recall instructions below the opcode box for instructions on which vehicles you claim net items on. They can all be different....
Forum - 07/27/2022
... some reason I see a lot of Canadian vehicles in my area too (DC Metro) but I do not recall anyone trying to do the maintenance here. Take a glance at this TSB: #16-NA-119: Warranty Administration - Servicing Vehicles from Canada I found another...
Forum - 07/07/2022
... just the user that submitted it. And I don't take your comments personally. The statements in the recall are contradictory. And it needs to be updated. I haven't been with GM very long, but I can tell you that their blue oval competitor has embraced...
Forum - 02/03/2020
... local PDC but they won't give us any. If you elect to cut the cord you are doing it for free. The recall has no provision to do it because they want you to do that only on stock units. The short version is this: If you have one in stock, cut the cord...
Forum - 12/05/2019
... used and accuse me of trying to milk the system for the extra .1. I also issued feedback on the recall documents in question to attempt to get them to address it. I called Techline but the guy I got was pretty clueless and just tried giving me codes...
What Would You Do - 12/14 - 11/25/2014
... vehicle. The customer was visiting the store for an oil change and completion of the open recalls. The service advisor noted the oil change service on the first line of the job card and the recalls were added to the second line. The second job card line...
Re: reimbursement for special coverage - 04/15/2013
... there any place that it is in writing? This is all that I can find If you have paid to have this recall condition corrected prior to notification, you may be eligible to receive reimbursement. Requests for reimbursement may include parts, labour, fees...
Investigate Vehicle History - 01/23/2018
... contract, and branded title or warranty block. The Required Field Actions section lists applicable recalls both open and closed, and product enhancements. Open field actions are identified as "Open" within the Status Column and must be addressed with...
Accuracy - 09/24/2019
... of customer contact information makes it difficult to contact the customer to advise of an open recall, of additional necessary repairs, or to simply update the customer when their vehicle repair is complete, possibly resulting in an extended rental...
Parts Retention - 05/29/2020
... repair are required to be retained by dealerships for seven days, with the exception of core and recall parts that must be kept for only three days. These parts must be turned in by the technicians when a repair is completed. Make sure your technicians...
Customer Reimbursement - 09/22/2020
... justify/verify the expenditure (photocopies of receipts are acceptable for special coverages and recalls). Provide the customer with a copy of the receipt/invoice for their records. All customer reimbursements are to be made to the person who owns or...
The Warranty Claim Code - 12/02/2019
... and with the Electronic Brake Control Module Reprogramming operation associated with Safety Recall N192268490 Increased Brake Pedal Effort? The code must be entered in the SPS Warranty Claim Code field of the transaction. Claims submitted without the...
Reject of the Month - Missing Documentation - 08/22/2017
Even though recall numbers 16007 and 17287 (Frontal Airbag and Pretensioner Non Deploy) were released in July, 2017, they continue to prove difficult for both technicians and warranty administrators. The struggle begins with technician unfamiliarity...
Required Operating Procedures - 06/27/2016
... clock directly on the job card. Time must be clocked on either a flag sheet or electronically.Recalls that are added after the job card is printed are considered an add on repair and require service management approval before the line is added to the...
Forum - 05/30/2018
If anyone else is having issues, I found this when I went to the Global support page: Q: 18159 - Noncompliance Recall Floor Plan Reimbursement A: Page Content For claims rejecting with error 076 with labor operation 9103868 for the floor plan...
Forum - 12/11/2017
... the following services may be provided: ·       Safety, Non-Compliance and Emissions Recalls - Repairs must be performed per the GM published recall bulletin. ·       Emission Control Systems Warranty - Federal or California Emissions...
Global Warranty Management Submission - 12/16/2016
... are Regular Vehicle Transaction, ZREG is used for most regular warranty transactions. Field Action Recall, ZFAT is used for recall transactions vehicle enhancements, and service updates. Pre-Delivery Inspection, ZPDI is used when claiming fluid adds during...
Notice: January 2008 Warranty Newsletter - 01/22/2008
... worry, your favorite columns will still be included: Warranty Tips It Really Happened Recall Update Test Your Warranty Knowledge Automotive News Your new Warranty Administration Program binder will be delivered with your February edition. Your 2008...
Re: Taking a Poll - 06/18/2008
... keep up with GM Messenger 5. 10-20 6. Keeping every on track with the changes to Warranty 7. Recall claims-gotta love 'em! 8. Switched to ADP Feb. 2010- Reynolds before that. 9. IL 10. Full time 11. Male 12. Write up and close out Used/New Vehicle inspections,...
Understanding the New Courtesy Transportation Guidelines - 06/19/2017
... to the applicable Certified Pre-Owned program guidelines. The customer is in for a Field Action (recall) and they are still within the bumper-to-bumper warranty. Courtesy transportation is available within the Powertrain Warranty on recalls, as long...
Getting to Know the New PET - 05/22/2017
... and newer. An informational alert is built into PET, notifying the dealer when a VIN has an open recall. After entering the agreed upon amount of participation in PET, print and attach the document to the job card. Because each case is different and...
From the Forum - CSI Survey - 09/27/2017
... as well as customer pay events, are eligible to receive the survey. A few survey facts: Recall events are included and scored in the CSI survey. Retail business customers may receive a survey for eligible sales and service events, but responses...
Goodwill Tools - 06/25/2018
... wages, pain and suffering, or any other intangible customer claim. If a vehicle is included in a recall situation, DMA pre-approval is required. The documentation contained within and attached to the job card must solidly support the decision....
Reject of the Month - 12/02/2019
... several helpful tips when encountering an SPS WCC error, including 850, 851, and 852. Safety recall N192268490 Increased Brake Pedal Effort was released in September of this year and affects certain model year Cadillac Escalade, Chevrolet Silverado LD,...
Service Policies and Procedures Updates - 03/27/2020
... parts retention period has been reduced from 15 days to 7. Warranty parts, with the exception of recall parts and parts that have a core charge, must be kept for 7 calendar days after transaction payment. On day 8, those parts must be tossed so that...
Parts Department and Warranty Compliance - 07/30/2020
... Retention: Earlier this year GM changed the part retention period from 15 days to 7 days. Core and recall parts need only be kept or 3 days. Technicians must turn in ALL defective parts following a warranty repair and the parts employee should verify...
Add On Repair Approval Process Requirements - 12/29/2020
... of how a line should be added: After job card was printed, it was discovered there is an open recall. Customer called later in the day to state they forgot to mention at writeup that the passenger heated seat isn’t heating. During the multipoint...
Goodwill Tools - 05/29/2019
... form, for a detailed explanation of each tool. If your customer is involved in a stop sale or recall situation, contact your DMA for further direction. It’s important to note that none of the goodwill tools are available for fleet vehicles. Customer...
Goodwill Tools - 09/26/2022
... form, for a detailed explanation of each tool. If your customer is involved in a stop sale or recall situation, contact your DMA for further direction. It’s important to note that none of the goodwill tools are available for fleet vehicles. Customer...
... used and accuse me of trying to milk the system for the extra .1. I also issued feedback on the recall documents in question to attempt to get them to address it. I called Techline but the guy I got was pretty clueless and just tried giving me codes...
What Would You Do - 12/14 - 11/25/2014
... vehicle. The customer was visiting the store for an oil change and completion of the open recalls. The service advisor noted the oil change service on the first line of the job card and the recalls were added to the second line. The second job card line...
Re: reimbursement for special coverage - 04/15/2013
... there any place that it is in writing? This is all that I can find If you have paid to have this recall condition corrected prior to notification, you may be eligible to receive reimbursement. Requests for reimbursement may include parts, labour, fees...
Investigate Vehicle History - 01/23/2018
... contract, and branded title or warranty block. The Required Field Actions section lists applicable recalls both open and closed, and product enhancements. Open field actions are identified as "Open" within the Status Column and must be addressed with...
Accuracy - 09/24/2019
... of customer contact information makes it difficult to contact the customer to advise of an open recall, of additional necessary repairs, or to simply update the customer when their vehicle repair is complete, possibly resulting in an extended rental...
Parts Retention - 05/29/2020
... repair are required to be retained by dealerships for seven days, with the exception of core and recall parts that must be kept for only three days. These parts must be turned in by the technicians when a repair is completed. Make sure your technicians...
Customer Reimbursement - 09/22/2020
... justify/verify the expenditure (photocopies of receipts are acceptable for special coverages and recalls). Provide the customer with a copy of the receipt/invoice for their records. All customer reimbursements are to be made to the person who owns or...
The Warranty Claim Code - 12/02/2019
... and with the Electronic Brake Control Module Reprogramming operation associated with Safety Recall N192268490 Increased Brake Pedal Effort? The code must be entered in the SPS Warranty Claim Code field of the transaction. Claims submitted without the...
Reject of the Month - Missing Documentation - 08/22/2017
Even though recall numbers 16007 and 17287 (Frontal Airbag and Pretensioner Non Deploy) were released in July, 2017, they continue to prove difficult for both technicians and warranty administrators. The struggle begins with technician unfamiliarity...
Required Operating Procedures - 06/27/2016
... clock directly on the job card. Time must be clocked on either a flag sheet or electronically.Recalls that are added after the job card is printed are considered an add on repair and require service management approval before the line is added to the...
Forum - 05/30/2018
If anyone else is having issues, I found this when I went to the Global support page: Q: 18159 - Noncompliance Recall Floor Plan Reimbursement A: Page Content For claims rejecting with error 076 with labor operation 9103868 for the floor plan...
Forum - 12/11/2017
... the following services may be provided: ·       Safety, Non-Compliance and Emissions Recalls - Repairs must be performed per the GM published recall bulletin. ·       Emission Control Systems Warranty - Federal or California Emissions...
Global Warranty Management Submission - 12/16/2016
... are Regular Vehicle Transaction, ZREG is used for most regular warranty transactions. Field Action Recall, ZFAT is used for recall transactions vehicle enhancements, and service updates. Pre-Delivery Inspection, ZPDI is used when claiming fluid adds during...
Notice: January 2008 Warranty Newsletter - 01/22/2008
... worry, your favorite columns will still be included: Warranty Tips It Really Happened Recall Update Test Your Warranty Knowledge Automotive News Your new Warranty Administration Program binder will be delivered with your February edition. Your 2008...
Re: Taking a Poll - 06/18/2008
... keep up with GM Messenger 5. 10-20 6. Keeping every on track with the changes to Warranty 7. Recall claims-gotta love 'em! 8. Switched to ADP Feb. 2010- Reynolds before that. 9. IL 10. Full time 11. Male 12. Write up and close out Used/New Vehicle inspections,...
Understanding the New Courtesy Transportation Guidelines - 06/19/2017
... to the applicable Certified Pre-Owned program guidelines. The customer is in for a Field Action (recall) and they are still within the bumper-to-bumper warranty. Courtesy transportation is available within the Powertrain Warranty on recalls, as long...
Getting to Know the New PET - 05/22/2017
... and newer. An informational alert is built into PET, notifying the dealer when a VIN has an open recall. After entering the agreed upon amount of participation in PET, print and attach the document to the job card. Because each case is different and...
From the Forum - CSI Survey - 09/27/2017
... as well as customer pay events, are eligible to receive the survey. A few survey facts: Recall events are included and scored in the CSI survey. Retail business customers may receive a survey for eligible sales and service events, but responses...
Goodwill Tools - 06/25/2018
... wages, pain and suffering, or any other intangible customer claim. If a vehicle is included in a recall situation, DMA pre-approval is required. The documentation contained within and attached to the job card must solidly support the decision....
Reject of the Month - 12/02/2019
... several helpful tips when encountering an SPS WCC error, including 850, 851, and 852. Safety recall N192268490 Increased Brake Pedal Effort was released in September of this year and affects certain model year Cadillac Escalade, Chevrolet Silverado LD,...
Service Policies and Procedures Updates - 03/27/2020
... parts retention period has been reduced from 15 days to 7. Warranty parts, with the exception of recall parts and parts that have a core charge, must be kept for 7 calendar days after transaction payment. On day 8, those parts must be tossed so that...
Parts Department and Warranty Compliance - 07/30/2020
... Retention: Earlier this year GM changed the part retention period from 15 days to 7 days. Core and recall parts need only be kept or 3 days. Technicians must turn in ALL defective parts following a warranty repair and the parts employee should verify...
Add On Repair Approval Process Requirements - 12/29/2020
... of how a line should be added: After job card was printed, it was discovered there is an open recall. Customer called later in the day to state they forgot to mention at writeup that the passenger heated seat isn’t heating. During the multipoint...
Goodwill Tools - 05/29/2019
... form, for a detailed explanation of each tool. If your customer is involved in a stop sale or recall situation, contact your DMA for further direction. It’s important to note that none of the goodwill tools are available for fleet vehicles. Customer...
Goodwill Tools - 09/26/2022
... form, for a detailed explanation of each tool. If your customer is involved in a stop sale or recall situation, contact your DMA for further direction. It’s important to note that none of the goodwill tools are available for fleet vehicles. Customer...
Updates and Reminders - 09/26/2022
... or more job cards at the same time when utilizing variable diagnosis, OLH, or ST. If an open recall was found and a line was added to the job card after initial write up the technician must obtain service management and customer approval for the...
Updates to the Service Policies & Procedures Manual - 07/27/2022
... decision to continue to have technicians clock base time, you are not alone. Part Scrapping Recall/field action parts may now be scrapped once the transaction has paid, unless a return request is received. Internal Transmission Repairs Last year...
Policy, Goodwill, Customer Enthusiasm, and Warranty - 04/25/2023
... section and the vehicle exhibits the condition specified. A Special Coverage differs from a recall and may be performed more than once if the Special Coverage symptoms arise within the parameters stated in the bulletin. These four situations are distinctly...
Parts Scrapping - 04/25/2023
... card date. GM requires that defective warranty parts be retained by the dealership for seven days. Recall parts may now be scrapped immediately after payment. Parts that have a core charge only have to be kept for three days, except for 12-volt batteries...
Goodwill Tools - 07/27/2021
... form, for a detailed explanation of each tool. If your customer is involved in a stop sale or recall situation, contact your DMA for further direction. It’s important to note that none of the goodwill tools are available for fleet vehicles. Customer...
Updates and Reminders - 10/01/2021
... initial focus will be to support Chevrolet Bolt customers with their rental needs during Bolt recall repairs. Additionally, dealer self-authorization for rentals has been expanded from 7 calendar days to 10 calendar days effective with job card...
Empowerment: - 12/01/2021
... to note that not all of the tools are available in all states, or for use in a stop sale or recall situation. In addition to the bulletin update, the Dealer Empowerment Guide has also been revised to reflect the latest Goodwill Tool changes. The...
Certified Pre-Owned Vehicles - 09/26/2023
... and are limited to defects in manufacturing and/or assembly. Completion of any outstanding recall campaigns must also be completed at the time of inspection and reconditioning the vehicle under the guidelines of the certification process. The required...
The New Policies and Procedures Manual - 10/31/2014
... and retain the customer's original paid receipt. Photocopies are only allowed for reimbursement in recall or special coverage situations. Provide the customer a copy of the receipt for their own records. The service agent must verify proof of vehicle...
Goodwill Tools (Part I) - 01/27/2021
... important to note that some tools are not available in certain states or for use in a stop sale or recall situation. Dealers should review the “Rules and Guidelines” document in the App or contact their DMA for any needed clarification. These...
Special Coverage Repairs - 09/24/2019
... on the Investigate Vehicle History (IVH) screen under Applicable Warranties. Unlike a factory recall, special coverage adjustments should not be performed unless the customer is experiencing the condition described in the bulletin. Service advisors should...
Goodwill Tools - 03/26/2024
... menu, for a detailed explanation of each tool. If your customer is involved in a stop sale or recall situation, contact your DMA for further direction. It's important to note that none of the goodwill tools are available for customers with a Fleet Account...
Filing and Supporting Documentation - 01/22/2018
... file must account for all vehicle service events (warranty, policy, transportation, pre-delivery, recall, customer pay, internal, and body shop repairs, etc) performed by the service agent. With required records kept for a minimum of 24 months from the...
Parts Department and Warranty Compliance - 04/13/2022
... Accounts Payable department. Part Retention The standard part retention period is 7 days. Core and recall parts need only be kept for 3 days. Technicians must turn in ALL defective parts following a warranty repair and the parts employee should verify...
Courtesy Transportation - 04/12/2022
Nobody likes having their wings clipped. When your customer needs repairs, has a recall, or anything else that separates them from having free access to their vehicle, it can be a bit of an obstacle for them. Helping them through a sticky situation can...
... or more job cards at the same time when utilizing variable diagnosis, OLH, or ST. If an open recall was found and a line was added to the job card after initial write up the technician must obtain service management and customer approval for the...
Updates to the Service Policies & Procedures Manual - 07/27/2022
... decision to continue to have technicians clock base time, you are not alone. Part Scrapping Recall/field action parts may now be scrapped once the transaction has paid, unless a return request is received. Internal Transmission Repairs Last year...
Policy, Goodwill, Customer Enthusiasm, and Warranty - 04/25/2023
... section and the vehicle exhibits the condition specified. A Special Coverage differs from a recall and may be performed more than once if the Special Coverage symptoms arise within the parameters stated in the bulletin. These four situations are distinctly...
Parts Scrapping - 04/25/2023
... card date. GM requires that defective warranty parts be retained by the dealership for seven days. Recall parts may now be scrapped immediately after payment. Parts that have a core charge only have to be kept for three days, except for 12-volt batteries...
Goodwill Tools - 07/27/2021
... form, for a detailed explanation of each tool. If your customer is involved in a stop sale or recall situation, contact your DMA for further direction. It’s important to note that none of the goodwill tools are available for fleet vehicles. Customer...
Updates and Reminders - 10/01/2021
... initial focus will be to support Chevrolet Bolt customers with their rental needs during Bolt recall repairs. Additionally, dealer self-authorization for rentals has been expanded from 7 calendar days to 10 calendar days effective with job card...
Empowerment: - 12/01/2021
... to note that not all of the tools are available in all states, or for use in a stop sale or recall situation. In addition to the bulletin update, the Dealer Empowerment Guide has also been revised to reflect the latest Goodwill Tool changes. The...
Certified Pre-Owned Vehicles - 09/26/2023
... and are limited to defects in manufacturing and/or assembly. Completion of any outstanding recall campaigns must also be completed at the time of inspection and reconditioning the vehicle under the guidelines of the certification process. The required...
The New Policies and Procedures Manual - 10/31/2014
... and retain the customer's original paid receipt. Photocopies are only allowed for reimbursement in recall or special coverage situations. Provide the customer a copy of the receipt for their own records. The service agent must verify proof of vehicle...
Goodwill Tools (Part I) - 01/27/2021
... important to note that some tools are not available in certain states or for use in a stop sale or recall situation. Dealers should review the “Rules and Guidelines” document in the App or contact their DMA for any needed clarification. These...
Special Coverage Repairs - 09/24/2019
... on the Investigate Vehicle History (IVH) screen under Applicable Warranties. Unlike a factory recall, special coverage adjustments should not be performed unless the customer is experiencing the condition described in the bulletin. Service advisors should...
Goodwill Tools - 03/26/2024
... menu, for a detailed explanation of each tool. If your customer is involved in a stop sale or recall situation, contact your DMA for further direction. It's important to note that none of the goodwill tools are available for customers with a Fleet Account...
Filing and Supporting Documentation - 01/22/2018
... file must account for all vehicle service events (warranty, policy, transportation, pre-delivery, recall, customer pay, internal, and body shop repairs, etc) performed by the service agent. With required records kept for a minimum of 24 months from the...
Parts Department and Warranty Compliance - 04/13/2022
... Accounts Payable department. Part Retention The standard part retention period is 7 days. Core and recall parts need only be kept for 3 days. Technicians must turn in ALL defective parts following a warranty repair and the parts employee should verify...
Courtesy Transportation - 04/12/2022
Nobody likes having their wings clipped. When your customer needs repairs, has a recall, or anything else that separates them from having free access to their vehicle, it can be a bit of an obstacle for them. Helping them through a sticky situation can...
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October 2014 Recall Update - 10/03/2014
Noncompliance Recall 12212A: Turn Signal Lamp Outage Indicator Not Working: Certain 2011-2013 Buick Regal and 2013 Chevrolet Malibu vehicles equipped with Halogen Headlamps may require BCM reprogramming. The bulletin has been updated to include a copy...
September 2014 Recall Update - 09/09/2014
... a period of 12 years, regardless of mileage. Just over 189,000 reminders are being issued.Safety Recall 13036: Brake Lamp Malfunction: Approximately 2.4 million vehicles are involved in the recall that affects certain 2004-2012 Chevrolet Malibu, 2004-2007...
August 2014 Recall Update - 08/05/2014
Safety Recall 12180F: Driver Door Switch Short Circuit: The service procedure has been revised for this bulletin. The procedure for applying the protective coating on the door module has been removed. Vehicles that were previously repaired under the recall...
May 2014 Recall Update - 05/09/2014
Customer Satisfaction Program 12050B: Rear Axle Grinding Noise, Vibration: The recall has been updated to extend the expiration date for the bulletin to April 30, 2015. The recall addresses a condition in which the rear axle right-hand side bearing adjuster...
June 2014 Recall Update - 06/06/2014
Upcoming Safety Recall 13036: Brake Lamp Malfunction: Involved in the upcoming safety recall are all 2004-2012 Chevrolet Malibu, 2004-2007 Chevrolet Malibu Maxx, 2005-2010 Pontiac G6 and 2007-2010 Saturn Aura vehicles. Over time these vehicles may develop...
January 2016 Recall Update - 01/11/2016
Customer Satisfaction Program 09184C: Material Over SDM Retaining Moisture: The recall bulletin has been updated to clarify step 5 of the service procedure. The recall affects certain 2007-2009 Chevrolet Silverado and GMC Sierra vehicles that are currently...
November 2014 Recall Update - 10/31/2014
Customer Satisfaction Program 12187C: Automatic Crash Response System: The recall has been updated to extend the expiration date for the program to September 30, 2015. Dealers are instructed to reprogram the Sensing and Diagnostic Module (SDM). Safety...
December 2015 Recall Update - 12/01/2015
Safety Recall 01320A: Front Seat Side Impact Airbag Module: Approximately 395 vehicles are involved in the recall that addresses a defect in one of the front seat mounted side impact airbag module. To correct the condition dealers are to replace the affected...
March 2015 Recall Update - 02/23/2015
... Radio Loss of Customer Settings: An update has been added to the service procedure of the recall campaign. The procedure now begins with an inspection of the existing software version to determine whether the software update is required or not. The recall...
June 2015 Recall Update - 06/02/2015
Customer Satisfaction Program 12050C: Rear Axle Grinding Noise, Vibration: The recall has been revised to update the expiration date to April 30, 2016. Safety Recall 12261C: Intermittent Airbag Warning Light Illuminated: Certain 2012 Buick Verano,...
June 2016 Recall Update - 05/24/2016
Safety Recall 10088B: Hood Louver Separation: The parts information section of the recall has been updated. Dow BetaPrime 5404A is no longer available; dealer should now use Dow BetaPrime 5504G to perform the repair. The recall affects certain 2006-2010...
October 2021 Recall Update - 10/01/2021
Safety Recall N15438-08 Front Passenger Airbag Inflator: The recall bulletin has been updated to include revisions to parts and warranty information, and the service procedure. The recall involves certain 2007-08 Chevrolet Silverado 2500/3500 HD and GMC...
July 2016 Recall Update - 06/27/2016
Customer Satisfaction Recall 15801A: Emergency Vehicle Reduced Power: The previously placed reprogramming hold on all 2012 model year vehicles involved in the recall, due to missing variables in the required calibration, has been removed. The new calibration...
January 2015 Recall Update - 12/19/2014
Customer Satisfaction 09184B: The recall has been revised to include all vehicles currently or previously registered in Alaska. The bulletin also contains an update to the Condition statement and to the Service Procedure.Safety Recall 13146: Low Beam...
May 2015 Recall Update - 04/28/2015
Noncompliance Recall 12162: Shift Lever Position Status Displayed Intermittently: Certain 2013 Chevrolet Malibu vehicles equipped with a base level instrument cluster may not illuminate the shift position selected. To correct the condition, dealers are...
March 2016 Recall Update - 03/01/2016
Safety Recall 04014D: Engine Fuel Rail: The recall has been updated to add pictures to the Inspection and the Removal and Installation Procedures within the Service Procedure section. The recall applies to certain 1995-1997 Cadillac DeVille Concours,...
October 2015 Recall Update - 10/02/2015
Safety Recall 13136D: Inspect Generator Control Module: The recall bulletin has been updated to include revisions to the service procedure and the part information sections. The requirement to inspect the new module prior to vehicle installation has been...
August 2016 Recall Update - 07/28/2016
... previously registered in Maine, New Hampshire, New York, Vermont, and Canada. Also included in the recall are 2007, 2010-2013 Chevrolet Silverado LD, GMC Sierra LD vehicles currently or previously registered in Maine, New Hampshire, New York, Vermont,...
January 2021 Recall Update - 12/29/2020
Safety Recall 49151-01 Takata Air Bag Inflators: The recall affects all 2007-11 Cadillac Escalade, Escalade ESV, Escalade EXT, Chevrolet Avalanche, Silverado 1500, Suburban, Tahoe, GMC Sierra 1500, Yukon, 2009-11 Chevrolet Silverado 2500/3500, and GMC...
September 2016 Recall Update - 08/23/2016
Safety Recalls 14491C, 14735B, 15406B: Front Passenger Air Bag Inflator: The recalls have been updated to advise dealers that part number 19205568 - front passenger air bag inflator module - has been discontinued. The part is no longer available...
September 2021 Recall Update - 08/30/2021
Safety Recall N202308930 Rear Suspension Toe Link May Break: A total of 217,305 vehicles are included in the recall that addresses a corrosion concern with the rear suspension toe links. To correct the condition dealers are instructed to replace the rear...
May 2023 Recall Update - 04/25/2023
Customer Satisfaction Recall N222371150-03 Heated Steering Wheel Retrofit: The recall bulletin has been revised to include detail on the required T50 impact Torx bit. One tool may be claimed per dealership. The recall affects certain 2022-23 Buick Encore...
September 2015 Recall Update - 09/03/2015
Safety Recall 13036A: Brake Lamp Malfunction: The recall bulletin has been updated to reflect revisions to the Parts Information and Service Procedure sections. The recall affects certain 2004-2012 Chevrolet Malibu, 2004-2007 Chevrolet Malibu Maxx, 2005-2010...
July 2014 Recall Update - 07/01/2014
Safety Recall 14030B: Side Impact Airbag Connector-Revised: The bulletin has been revised to include a copy of the customer letter. The recall applies to some 2009 and all 2010-2013 Chevrolet Traverse vehicles, and some 2008-2009 and all 2010 Saturn Outlook...
July 2023 Recall Update - 06/26/2023
Safety Recall N212345944 High Voltage Battery May Melt or Burn (Customer Owned and Used Inventory): The VINs involved in the safety recall are customer owned and used inventory 2020-22 Chevrolet Bolt EV and 2022 Bolt EUV vehicles. Dealers are instructed...
Noncompliance Recall 12212A: Turn Signal Lamp Outage Indicator Not Working: Certain 2011-2013 Buick Regal and 2013 Chevrolet Malibu vehicles equipped with Halogen Headlamps may require BCM reprogramming. The bulletin has been updated to include a copy...
September 2014 Recall Update - 09/09/2014
... a period of 12 years, regardless of mileage. Just over 189,000 reminders are being issued.Safety Recall 13036: Brake Lamp Malfunction: Approximately 2.4 million vehicles are involved in the recall that affects certain 2004-2012 Chevrolet Malibu, 2004-2007...
August 2014 Recall Update - 08/05/2014
Safety Recall 12180F: Driver Door Switch Short Circuit: The service procedure has been revised for this bulletin. The procedure for applying the protective coating on the door module has been removed. Vehicles that were previously repaired under the recall...
May 2014 Recall Update - 05/09/2014
Customer Satisfaction Program 12050B: Rear Axle Grinding Noise, Vibration: The recall has been updated to extend the expiration date for the bulletin to April 30, 2015. The recall addresses a condition in which the rear axle right-hand side bearing adjuster...
June 2014 Recall Update - 06/06/2014
Upcoming Safety Recall 13036: Brake Lamp Malfunction: Involved in the upcoming safety recall are all 2004-2012 Chevrolet Malibu, 2004-2007 Chevrolet Malibu Maxx, 2005-2010 Pontiac G6 and 2007-2010 Saturn Aura vehicles. Over time these vehicles may develop...
January 2016 Recall Update - 01/11/2016
Customer Satisfaction Program 09184C: Material Over SDM Retaining Moisture: The recall bulletin has been updated to clarify step 5 of the service procedure. The recall affects certain 2007-2009 Chevrolet Silverado and GMC Sierra vehicles that are currently...
November 2014 Recall Update - 10/31/2014
Customer Satisfaction Program 12187C: Automatic Crash Response System: The recall has been updated to extend the expiration date for the program to September 30, 2015. Dealers are instructed to reprogram the Sensing and Diagnostic Module (SDM). Safety...
December 2015 Recall Update - 12/01/2015
Safety Recall 01320A: Front Seat Side Impact Airbag Module: Approximately 395 vehicles are involved in the recall that addresses a defect in one of the front seat mounted side impact airbag module. To correct the condition dealers are to replace the affected...
March 2015 Recall Update - 02/23/2015
... Radio Loss of Customer Settings: An update has been added to the service procedure of the recall campaign. The procedure now begins with an inspection of the existing software version to determine whether the software update is required or not. The recall...
June 2015 Recall Update - 06/02/2015
Customer Satisfaction Program 12050C: Rear Axle Grinding Noise, Vibration: The recall has been revised to update the expiration date to April 30, 2016. Safety Recall 12261C: Intermittent Airbag Warning Light Illuminated: Certain 2012 Buick Verano,...
June 2016 Recall Update - 05/24/2016
Safety Recall 10088B: Hood Louver Separation: The parts information section of the recall has been updated. Dow BetaPrime 5404A is no longer available; dealer should now use Dow BetaPrime 5504G to perform the repair. The recall affects certain 2006-2010...
October 2021 Recall Update - 10/01/2021
Safety Recall N15438-08 Front Passenger Airbag Inflator: The recall bulletin has been updated to include revisions to parts and warranty information, and the service procedure. The recall involves certain 2007-08 Chevrolet Silverado 2500/3500 HD and GMC...
July 2016 Recall Update - 06/27/2016
Customer Satisfaction Recall 15801A: Emergency Vehicle Reduced Power: The previously placed reprogramming hold on all 2012 model year vehicles involved in the recall, due to missing variables in the required calibration, has been removed. The new calibration...
January 2015 Recall Update - 12/19/2014
Customer Satisfaction 09184B: The recall has been revised to include all vehicles currently or previously registered in Alaska. The bulletin also contains an update to the Condition statement and to the Service Procedure.Safety Recall 13146: Low Beam...
May 2015 Recall Update - 04/28/2015
Noncompliance Recall 12162: Shift Lever Position Status Displayed Intermittently: Certain 2013 Chevrolet Malibu vehicles equipped with a base level instrument cluster may not illuminate the shift position selected. To correct the condition, dealers are...
March 2016 Recall Update - 03/01/2016
Safety Recall 04014D: Engine Fuel Rail: The recall has been updated to add pictures to the Inspection and the Removal and Installation Procedures within the Service Procedure section. The recall applies to certain 1995-1997 Cadillac DeVille Concours,...
October 2015 Recall Update - 10/02/2015
Safety Recall 13136D: Inspect Generator Control Module: The recall bulletin has been updated to include revisions to the service procedure and the part information sections. The requirement to inspect the new module prior to vehicle installation has been...
August 2016 Recall Update - 07/28/2016
... previously registered in Maine, New Hampshire, New York, Vermont, and Canada. Also included in the recall are 2007, 2010-2013 Chevrolet Silverado LD, GMC Sierra LD vehicles currently or previously registered in Maine, New Hampshire, New York, Vermont,...
January 2021 Recall Update - 12/29/2020
Safety Recall 49151-01 Takata Air Bag Inflators: The recall affects all 2007-11 Cadillac Escalade, Escalade ESV, Escalade EXT, Chevrolet Avalanche, Silverado 1500, Suburban, Tahoe, GMC Sierra 1500, Yukon, 2009-11 Chevrolet Silverado 2500/3500, and GMC...
September 2016 Recall Update - 08/23/2016
Safety Recalls 14491C, 14735B, 15406B: Front Passenger Air Bag Inflator: The recalls have been updated to advise dealers that part number 19205568 - front passenger air bag inflator module - has been discontinued. The part is no longer available...
September 2021 Recall Update - 08/30/2021
Safety Recall N202308930 Rear Suspension Toe Link May Break: A total of 217,305 vehicles are included in the recall that addresses a corrosion concern with the rear suspension toe links. To correct the condition dealers are instructed to replace the rear...
May 2023 Recall Update - 04/25/2023
Customer Satisfaction Recall N222371150-03 Heated Steering Wheel Retrofit: The recall bulletin has been revised to include detail on the required T50 impact Torx bit. One tool may be claimed per dealership. The recall affects certain 2022-23 Buick Encore...
September 2015 Recall Update - 09/03/2015
Safety Recall 13036A: Brake Lamp Malfunction: The recall bulletin has been updated to reflect revisions to the Parts Information and Service Procedure sections. The recall affects certain 2004-2012 Chevrolet Malibu, 2004-2007 Chevrolet Malibu Maxx, 2005-2010...
July 2014 Recall Update - 07/01/2014
Safety Recall 14030B: Side Impact Airbag Connector-Revised: The bulletin has been revised to include a copy of the customer letter. The recall applies to some 2009 and all 2010-2013 Chevrolet Traverse vehicles, and some 2008-2009 and all 2010 Saturn Outlook...
July 2023 Recall Update - 06/26/2023
Safety Recall N212345944 High Voltage Battery May Melt or Burn (Customer Owned and Used Inventory): The VINs involved in the safety recall are customer owned and used inventory 2020-22 Chevrolet Bolt EV and 2022 Bolt EUV vehicles. Dealers are instructed...
Recall Completion - 07/28/2016
... open field actions. This is easily accomplished by performing an IVH in Consultant Dashboard. A recall is one of several field action types that General Motors can implement to address specific product concerns or regulatory requirements. Additionally,...
October 2016 Recall Update - 09/27/2016
Safety Recall 07035D: Engine Compartment Fire: The recall bulletin has been revised to enhance the Service Procedure section with additional information to ensure the proper sealing of the replacement valve cover gasket. The updated bulletin also includes...
October 2018 Recall Update - 09/25/2018
Safety Recall 17276-02: Loss of Steering Assist: Certain 2014 Chevrolet Silverado LD and GMC Sierra LD vehicles are included in the recall population. The bulletin has been updated to include a note with the service procedure regarding a loss of assist...
May 2021 Recall Update - 04/29/2021
Safety Recall 14294C Ignition Key: The recall bulletin has been revised to update the part numbers in the Part Information section. Certain 2010-14 Chevrolet Camaro vehicles are included in the recall population. Safety Recall 16007-05 Frontal Airbag...
January 2024 Recall Update - 12/26/2023
Customer Satisfaction Recall N222371151-12 Heated Steering Wheel Replacement Retrofit: The recall bulletin has been revised to include the 2021 model year Cadillac CT4 and CT5 to the population. Safety Recall N232413120-01 Driver Front Airbag Inflator...
March 2021 Recall Update - 02/25/2021
... a track receipt. The bulletin affects certain Chevrolet Corvette vehicles. Customer Satisfaction Recall N202307990 Loss of Propulsion: Approximately 67,400 vehicles are included in the recall population that addresses a condition related to the...
December 2014 Recall Update - 11/25/2014
... and GMC Canyon. The condition is covered for a period of 10 years or 120,000 miles. Safety Recall 14171: Lapbelt Pretensioner Locking Performance: Certain 2013 Buick Encore, Cadillac ATS four-door, and Chevrolet Trax vehicles; 2013-2014 Buick Encore,...
January 2020 Recall Update - 01/03/2020
Customer Satisfaction Recall N172130461 (18216): Loss of Propulsion Due to Low Cell Voltage: There are approximately 4,300 vehicles included in the recall program that addresses a concern with the high voltage battery gradually losing its ability to maintain...
August 2021 Recall Update - 07/27/2021
... an update to the correction statement, service procedure, and customer reimbursement sections. The recall affects certain 2012-13 Chevrolet Equinox and GMC Terrain vehicles. Safety Recall N202325410 Loss of Power Steering Assist: Approximately...
April 2016 Recall Update - 04/08/2016
Safety Recall 07035C: Engine Compartment Fire: The recall bulletin has been revised to provide service repair tips that may reduce amount of time and effort required to perform the repair. Information has also been provided for the removal, retention,...
July 2021 Recall Update - 06/29/2021
Customer Satisfaction Recall N202309631 Trailering Information Label Incorrectly States Trailer: Approximately 149,869 vehicles are involved in the recall program that addresses an incorrect trailering label. Dealers are instructed to remove/install the...
February 2023 Recall Update - 01/24/2023
Customer Satisfaction Recall N212354520-04 Heated Seats: The recall bulletin has been updated to revise the correction, parts, warranty and service procedure. Models that are impacted by the update include certain 2022 Chevrolet Silverado 1500 LTD, Silverado...
April 2015 Recall Update - 03/26/2015
Safety Recall 12106D: Shift Lever Indicator May Not Display Correct Gear: The recall bulletin has been updated to address a revision in the parts section. The transmission shift cable part numbers have been revised. The new shift cables include the clam...
May 2020 Recall Update - 04/29/2020
Recall N182206311-04 Steps to Avoid Low Coolant Comeback: The recall bulletin was updated to include important changes to prevent customers from returning with a low coolant message when the block heater repair is performed. Technicians are instructed ...
July 2017 Recall Update - 06/19/2017
... Chevrolet Equinox, GMC Terrain, and 2011 Buick Regal vehicles equipped with a 2.4L engine. Safety Recall 13036D: Brake Lamp Malfunction: The recall bulletin has been updated to reflect an update to the warranty transaction information section to include...
April 2014 Recall Update - 04/03/2014
Customer Satisfaction Program 09132E: Power Steering Hose Leak: The recall program has been updated to reflect an extended expiration date of February 28, 2015. Vehicles involved include certain 2006 Chevrolet Impala, Monte Carlo (V6 & V8 engine),...
March 2014 Recall Update - 02/27/2014
Upcoming Safety Recall 13420 & 13421: Update Customer Letter Mailing: In early December, 2013, dealers were advised of upcoming recall 13420. The recall involves certain 2012-2013 model year Chevrolet Silverado and GMC Sierra Chassis Cab vehicles...
June 2018 Recall Update - 05/22/2018
Safety Recall 15027 Driver’s Seat Belt: The recall affects certain 2004-2011 Saab 9-3 convertible vehicles. GM has agreed to facilitate the repair of involved vehicles at Cadillac dealerships. The total number of vehicles in the recall population...
December 2017 Recall Update - 11/21/2017
Safety Recall 15240D: Power Lift Gate Prop Rod Recovery: The recall has been updated to provide a revision to the service procedure and warranty information sections. Technicians are required to document the SPS Warranty Claim Code on the job card. The...
November 2023 Recall Update - 10/25/2023
Customer Satisfaction Recall N222388570-01 Outside Rear View Mirror Incorrect: The recall bulletin has been revised to update the Mirror, Outside Rear View part number 86804773 to 86804771. The recall affects certain 2023 Cadillac CT4 vehicles. Customer...
June 2022 Recall Update - 05/25/2022
Safety Recall N202324251 Roof Rail Air Bag Inflator May Rupture: Certain 2015-16 Chevrolet Silverado 1500/2500/3500 and GMC Sierra 1500/2500/3500 trucks may require replacement of the left and right front and rear row seat RRAB modules. The roof rail...
April 2021 Recall Update - 03/22/2021
Safety Recall A202307261-01 Loss of Brake Assist: The recall bulletin has been updated to include a copy of the customer notification letter. The recall affects certain 2020 Cadillac CT4, CT5 and 2021 Chevrolet Trailblazer vehicles. Safety Recall...
April 2020 Recall Update - 03/27/2020
Safety Recall 15047-01, 15048-01, 15049-01, 15050-01, 15052-01, and 15053-01 Front Passenger Air Bag Inflator Replacement: The recall bulletins have been updated to include a copy of the customer letter. The recalls affect certain 2005-06 Saab 9-2X vehicles. Special...
March 2023 Recall Update - 02/28/2023
Safety Recall N212343881-05 High Voltage Battery May Melt or Burn: The recall bulletin has been revised to update the steps in the “Vehicle Preparation Before Entering the Repair Garage” and “Adjusting the SOC” sections. The changes...
July 2015 Recall Update - 06/30/2015
Safety Recall 12213A: Brake Vacuum Micro Switch: The recall bulletin has been updated to include a revision to the parts information, service procedure, and warranty transaction sections. The repair has been revised to replace the power brake booster...
... open field actions. This is easily accomplished by performing an IVH in Consultant Dashboard. A recall is one of several field action types that General Motors can implement to address specific product concerns or regulatory requirements. Additionally,...
October 2016 Recall Update - 09/27/2016
Safety Recall 07035D: Engine Compartment Fire: The recall bulletin has been revised to enhance the Service Procedure section with additional information to ensure the proper sealing of the replacement valve cover gasket. The updated bulletin also includes...
October 2018 Recall Update - 09/25/2018
Safety Recall 17276-02: Loss of Steering Assist: Certain 2014 Chevrolet Silverado LD and GMC Sierra LD vehicles are included in the recall population. The bulletin has been updated to include a note with the service procedure regarding a loss of assist...
May 2021 Recall Update - 04/29/2021
Safety Recall 14294C Ignition Key: The recall bulletin has been revised to update the part numbers in the Part Information section. Certain 2010-14 Chevrolet Camaro vehicles are included in the recall population. Safety Recall 16007-05 Frontal Airbag...
January 2024 Recall Update - 12/26/2023
Customer Satisfaction Recall N222371151-12 Heated Steering Wheel Replacement Retrofit: The recall bulletin has been revised to include the 2021 model year Cadillac CT4 and CT5 to the population. Safety Recall N232413120-01 Driver Front Airbag Inflator...
March 2021 Recall Update - 02/25/2021
... a track receipt. The bulletin affects certain Chevrolet Corvette vehicles. Customer Satisfaction Recall N202307990 Loss of Propulsion: Approximately 67,400 vehicles are included in the recall population that addresses a condition related to the...
December 2014 Recall Update - 11/25/2014
... and GMC Canyon. The condition is covered for a period of 10 years or 120,000 miles. Safety Recall 14171: Lapbelt Pretensioner Locking Performance: Certain 2013 Buick Encore, Cadillac ATS four-door, and Chevrolet Trax vehicles; 2013-2014 Buick Encore,...
January 2020 Recall Update - 01/03/2020
Customer Satisfaction Recall N172130461 (18216): Loss of Propulsion Due to Low Cell Voltage: There are approximately 4,300 vehicles included in the recall program that addresses a concern with the high voltage battery gradually losing its ability to maintain...
August 2021 Recall Update - 07/27/2021
... an update to the correction statement, service procedure, and customer reimbursement sections. The recall affects certain 2012-13 Chevrolet Equinox and GMC Terrain vehicles. Safety Recall N202325410 Loss of Power Steering Assist: Approximately...
April 2016 Recall Update - 04/08/2016
Safety Recall 07035C: Engine Compartment Fire: The recall bulletin has been revised to provide service repair tips that may reduce amount of time and effort required to perform the repair. Information has also been provided for the removal, retention,...
July 2021 Recall Update - 06/29/2021
Customer Satisfaction Recall N202309631 Trailering Information Label Incorrectly States Trailer: Approximately 149,869 vehicles are involved in the recall program that addresses an incorrect trailering label. Dealers are instructed to remove/install the...
February 2023 Recall Update - 01/24/2023
Customer Satisfaction Recall N212354520-04 Heated Seats: The recall bulletin has been updated to revise the correction, parts, warranty and service procedure. Models that are impacted by the update include certain 2022 Chevrolet Silverado 1500 LTD, Silverado...
April 2015 Recall Update - 03/26/2015
Safety Recall 12106D: Shift Lever Indicator May Not Display Correct Gear: The recall bulletin has been updated to address a revision in the parts section. The transmission shift cable part numbers have been revised. The new shift cables include the clam...
May 2020 Recall Update - 04/29/2020
Recall N182206311-04 Steps to Avoid Low Coolant Comeback: The recall bulletin was updated to include important changes to prevent customers from returning with a low coolant message when the block heater repair is performed. Technicians are instructed ...
July 2017 Recall Update - 06/19/2017
... Chevrolet Equinox, GMC Terrain, and 2011 Buick Regal vehicles equipped with a 2.4L engine. Safety Recall 13036D: Brake Lamp Malfunction: The recall bulletin has been updated to reflect an update to the warranty transaction information section to include...
April 2014 Recall Update - 04/03/2014
Customer Satisfaction Program 09132E: Power Steering Hose Leak: The recall program has been updated to reflect an extended expiration date of February 28, 2015. Vehicles involved include certain 2006 Chevrolet Impala, Monte Carlo (V6 & V8 engine),...
March 2014 Recall Update - 02/27/2014
Upcoming Safety Recall 13420 & 13421: Update Customer Letter Mailing: In early December, 2013, dealers were advised of upcoming recall 13420. The recall involves certain 2012-2013 model year Chevrolet Silverado and GMC Sierra Chassis Cab vehicles...
June 2018 Recall Update - 05/22/2018
Safety Recall 15027 Driver’s Seat Belt: The recall affects certain 2004-2011 Saab 9-3 convertible vehicles. GM has agreed to facilitate the repair of involved vehicles at Cadillac dealerships. The total number of vehicles in the recall population...
December 2017 Recall Update - 11/21/2017
Safety Recall 15240D: Power Lift Gate Prop Rod Recovery: The recall has been updated to provide a revision to the service procedure and warranty information sections. Technicians are required to document the SPS Warranty Claim Code on the job card. The...
November 2023 Recall Update - 10/25/2023
Customer Satisfaction Recall N222388570-01 Outside Rear View Mirror Incorrect: The recall bulletin has been revised to update the Mirror, Outside Rear View part number 86804773 to 86804771. The recall affects certain 2023 Cadillac CT4 vehicles. Customer...
June 2022 Recall Update - 05/25/2022
Safety Recall N202324251 Roof Rail Air Bag Inflator May Rupture: Certain 2015-16 Chevrolet Silverado 1500/2500/3500 and GMC Sierra 1500/2500/3500 trucks may require replacement of the left and right front and rear row seat RRAB modules. The roof rail...
April 2021 Recall Update - 03/22/2021
Safety Recall A202307261-01 Loss of Brake Assist: The recall bulletin has been updated to include a copy of the customer notification letter. The recall affects certain 2020 Cadillac CT4, CT5 and 2021 Chevrolet Trailblazer vehicles. Safety Recall...
April 2020 Recall Update - 03/27/2020
Safety Recall 15047-01, 15048-01, 15049-01, 15050-01, 15052-01, and 15053-01 Front Passenger Air Bag Inflator Replacement: The recall bulletins have been updated to include a copy of the customer letter. The recalls affect certain 2005-06 Saab 9-2X vehicles. Special...
March 2023 Recall Update - 02/28/2023
Safety Recall N212343881-05 High Voltage Battery May Melt or Burn: The recall bulletin has been revised to update the steps in the “Vehicle Preparation Before Entering the Repair Garage” and “Adjusting the SOC” sections. The changes...
July 2015 Recall Update - 06/30/2015
Safety Recall 12213A: Brake Vacuum Micro Switch: The recall bulletin has been updated to include a revision to the parts information, service procedure, and warranty transaction sections. The repair has been revised to replace the power brake booster...
June 2011 Recall Update - 06/08/2011
Customer Satisfaction Recall 10037A - Unwanted Repeat Calls to OnStar: This recall bulletin has been revised to extend the expiration date to April 30, 2012. The recall affects certain 2002-2009 model year vehicles that are equipped with OnStar. Involved...
June 2023 Recall Update - 05/23/2023
Customer Satisfaction Recall N222371151-05 Steering Wheel Replacement Retrofit: Due to the industry wide semiconductor shortage, the heat feature on the steering wheel is not functional on certain 2022 Cadillac CT4, CT5, XT5, XT6, Chevrolet Blazer, Suburban,...
June 2021 Recall Update - 05/26/2021
... certain 2008-11 Buick Lucerne and 2009-11 Cadillac DTS vehicles. Customer Satisfaction Recall N202309630 Trailering Information Label Incorrectly States Trailering Capabilities: The recall bulletin addresses an incorrect label on certain 2020 Chevrolet...
May 2018 Recall Update - 04/23/2018
Safety Recalls 14491H, 14735G, 15041-04, 15043-04, 15406G, 15438-06, 15815-06, 15816-06, 15817-05, 15826-05, 17009-03, 28810-04, and 28811-04 Takata Air Bag: The $50 dealer completion bonus for the replacement of Takata air bag inflators remains in effect...
March 2020 Recall Update - 02/27/2020
Safety Recalls 15047, 15048, 15049, 15050, 15052, 15053 Front Passenger Air Bag Inflator: Approximately 2,100 vehicles are involved in the program that affects certain 2005-06 Saab 9-2X vehicles. Involved vehicles may have had an interim like-for-like...
Recall Summary Update - 01/28/2020
Safety Recall N182206630-02: Airbag Inflator Rupture: The recall bulletin has been updated to reflect an update to the airbag return location instructions contained within the service procedure section. Certain 2010-11 Chevrolet Malibu vehicles are involved...
July 2019 Recall Update - 06/26/2019
Safety Recall N182182760-01: Loss of Power Steering Assist: The recall that affects certain 2017 Chevrolet Camaro vehicles has been updated. The revision includes aligning the vehicle in the warranty information table. Customer Satisfaction Recall N182201300:...
April 2024 Recall Update - 03/23/2024
Emission Recall A222379711 DTC P0521 Permanent Status Not Properly Cleared: Dealers are to reprogram the ECM in certain 2020-23 Buick Encore GX and 2021-23 Chevrolet Trailblazer models to address a condition in which the ECM may not clear the permanent...
February 2016 Recall Update - 02/02/2016
Customer Satisfaction Program 13426A: Tail Lamp Gasket Seal: The recall bulletin has been revised to update the service procedure and warranty transaction information. The bulletin includes instructions for water damage caused to the trunk interior trim...
February 2015 Recall Update - 01/21/2015
Noncompliance Recall 08157A: IP Storage Bin Door Compliance: The bulletin has been revised to include an update to the parts information section. The recall affects certain 2006-2008 Chevrolet HHR vehicles. Dealers are instructed to inspect the storage...
Recall Vehicle Action Report - 11/25/2014
You can't force your customer to have a recall performed on their vehicle. After all, it is their vehicle. When viewing IVH, a requirement whenever any vehicle enters your service department, service advisors are supposed to check the "Required Field...
July 2020 Recall Update - 06/23/2020
... Involved vehicles include 2015-17 GMC Yukon, Yukon XL, Yukon Denali, and Yukon Denali XL. Safety Recall N182206310-04 Diesel Engine Block Heater Cord: The recall affects certain 2017-19 Chevrolet Silverado 2500/3500 and GMC Sierra 2500/3500 vehicles...
March 2018 Recall Update - 02/20/2018
Noncompliance Recall 15176E: Sunroof Switch Compliance: The recall has been updated to include revisions to the Service Procedure and Warranty Information sections. Certain 2013-2015 Chevrolet Malibu vehicles equipped with a power operated roof panel...
January 2013 Recall Update - 01/24/2013
Safety Recall 10282E - Harsh Transmission Shift, Engine May Not Start, MIL or SES Lamp: The recall has been revised to include an update to the service procedure. The procedure now includes the installation of the Recall Identification Label and the completion...
August 2015 Recall Update - 07/29/2015
Safety Recall 09226C: Fuel Odor or Spotting on Ground: The service procedure section of the recall bulletin has been revised. If the technician determines that the fuel pump module requires replacement, dealers are also to replace the fuel tank and fuel...
September 2017 Recall Update - 08/21/2017
Customer Satisfaction Program 16185: No Start or Loss of Propulsion: Approximately 14,500 vehicles are included in the recall program that addresses a condition with the high voltage interlock connector. To correct the condition the dealer is required...
October 2022 Recall Update - 09/26/2022
... involves certain 2010-17 Chevrolet Equinox and GMC Terrain vehicles. Customer Satisfaction Recall N212354522 Heated Vented Seats Retrofit Due to Chip Shortage: A total of approximately 23,000 vehicles are included in the retrofit process. Due to...
DECEMBER 2020 RECALL UPDATE - 11/25/2020
Safety Recall 14457D Rear Toe Link Adjuster Jam Nut Torque: The service procedure section of the bulletin has been updated. The toe links will only be replaced instead of inspected with the revision. Certain 2010-15 Cadillac SRX and 2011-12 Saab 9-4X...
November 2013 Recall Update - 11/18/2013
... Inspection: This bulletin has been revised to extend the expiration date to March 31, 2014. The recall addresses a concern with two of the four bolts that attach the propshaft to the rear axle that are not fastened to the proper specification. Dealers...
December 2022 Recall Update - 11/21/2022
Customer Satisfaction Recall N212354521-02 Heated Vented Seats Retrofit: The recall bulletin has been updated to revise the correction statement, update the parts section and add an administrative allowance in Net/Admin Allowance for the Sierra HD/Silverado...
April 2023 Recall Update - 03/23/2023
... 2010-12 Chevrolet Equinox and GMC Terrain vehicles are included in the program. Emission Recall N212336962 TCM Loss of Communication with No MIL: Approximately 5,955 vehicles are included in the recall population that addresses the possibility...
May 2022 Recall Update - 04/26/2022
Safety Recall N202308930-02 Rear Suspension Toe Link May Break: The recall bulletin has been updated to include a revised service procedure. The program affects certain 2010-13 Buick LaCrosse, 2012-13 Regal, and 2013 Chevrolet Malibu vehicles. Safety...
July 2018 Recall Update - 06/25/2018
... certain 2010-2011 Chevrolet Equinox and GMC Terrain vehicles equipped with a 2.4L engine. Emission Recall 17089-01 NOx Position 1 Sensor Replacement: Certain 2014-2015 Chevrolet Cruze vehicles equipped with a 2.0L diesel engine are involved in the recall...
April 2018 Recall Update - 03/26/2018
Recalls 14491, 14735, 15041, 15043, 15406, 15438, 15815, 15816, 15817, 15826, 17009, 28810, and 28811: Takata Air Bag Completion Rate Improvement Program: The Takata Air Bag recalls have been updated to extend the $50 completion bonus through March 31, ...
December 2023 Recall Update - 11/29/2023
Customer Satisfaction Recall N232404290 Trailering Label May Have Incorrect Values: Approximately 451 vehicles are included in the recall program that addresses a condition in which the trailering label displays incorrect values. Dealers are instructed...
Customer Satisfaction Recall 10037A - Unwanted Repeat Calls to OnStar: This recall bulletin has been revised to extend the expiration date to April 30, 2012. The recall affects certain 2002-2009 model year vehicles that are equipped with OnStar. Involved...
June 2023 Recall Update - 05/23/2023
Customer Satisfaction Recall N222371151-05 Steering Wheel Replacement Retrofit: Due to the industry wide semiconductor shortage, the heat feature on the steering wheel is not functional on certain 2022 Cadillac CT4, CT5, XT5, XT6, Chevrolet Blazer, Suburban,...
June 2021 Recall Update - 05/26/2021
... certain 2008-11 Buick Lucerne and 2009-11 Cadillac DTS vehicles. Customer Satisfaction Recall N202309630 Trailering Information Label Incorrectly States Trailering Capabilities: The recall bulletin addresses an incorrect label on certain 2020 Chevrolet...
May 2018 Recall Update - 04/23/2018
Safety Recalls 14491H, 14735G, 15041-04, 15043-04, 15406G, 15438-06, 15815-06, 15816-06, 15817-05, 15826-05, 17009-03, 28810-04, and 28811-04 Takata Air Bag: The $50 dealer completion bonus for the replacement of Takata air bag inflators remains in effect...
March 2020 Recall Update - 02/27/2020
Safety Recalls 15047, 15048, 15049, 15050, 15052, 15053 Front Passenger Air Bag Inflator: Approximately 2,100 vehicles are involved in the program that affects certain 2005-06 Saab 9-2X vehicles. Involved vehicles may have had an interim like-for-like...
Recall Summary Update - 01/28/2020
Safety Recall N182206630-02: Airbag Inflator Rupture: The recall bulletin has been updated to reflect an update to the airbag return location instructions contained within the service procedure section. Certain 2010-11 Chevrolet Malibu vehicles are involved...
July 2019 Recall Update - 06/26/2019
Safety Recall N182182760-01: Loss of Power Steering Assist: The recall that affects certain 2017 Chevrolet Camaro vehicles has been updated. The revision includes aligning the vehicle in the warranty information table. Customer Satisfaction Recall N182201300:...
April 2024 Recall Update - 03/23/2024
Emission Recall A222379711 DTC P0521 Permanent Status Not Properly Cleared: Dealers are to reprogram the ECM in certain 2020-23 Buick Encore GX and 2021-23 Chevrolet Trailblazer models to address a condition in which the ECM may not clear the permanent...
February 2016 Recall Update - 02/02/2016
Customer Satisfaction Program 13426A: Tail Lamp Gasket Seal: The recall bulletin has been revised to update the service procedure and warranty transaction information. The bulletin includes instructions for water damage caused to the trunk interior trim...
February 2015 Recall Update - 01/21/2015
Noncompliance Recall 08157A: IP Storage Bin Door Compliance: The bulletin has been revised to include an update to the parts information section. The recall affects certain 2006-2008 Chevrolet HHR vehicles. Dealers are instructed to inspect the storage...
Recall Vehicle Action Report - 11/25/2014
You can't force your customer to have a recall performed on their vehicle. After all, it is their vehicle. When viewing IVH, a requirement whenever any vehicle enters your service department, service advisors are supposed to check the "Required Field...
July 2020 Recall Update - 06/23/2020
... Involved vehicles include 2015-17 GMC Yukon, Yukon XL, Yukon Denali, and Yukon Denali XL. Safety Recall N182206310-04 Diesel Engine Block Heater Cord: The recall affects certain 2017-19 Chevrolet Silverado 2500/3500 and GMC Sierra 2500/3500 vehicles...
March 2018 Recall Update - 02/20/2018
Noncompliance Recall 15176E: Sunroof Switch Compliance: The recall has been updated to include revisions to the Service Procedure and Warranty Information sections. Certain 2013-2015 Chevrolet Malibu vehicles equipped with a power operated roof panel...
January 2013 Recall Update - 01/24/2013
Safety Recall 10282E - Harsh Transmission Shift, Engine May Not Start, MIL or SES Lamp: The recall has been revised to include an update to the service procedure. The procedure now includes the installation of the Recall Identification Label and the completion...
August 2015 Recall Update - 07/29/2015
Safety Recall 09226C: Fuel Odor or Spotting on Ground: The service procedure section of the recall bulletin has been revised. If the technician determines that the fuel pump module requires replacement, dealers are also to replace the fuel tank and fuel...
September 2017 Recall Update - 08/21/2017
Customer Satisfaction Program 16185: No Start or Loss of Propulsion: Approximately 14,500 vehicles are included in the recall program that addresses a condition with the high voltage interlock connector. To correct the condition the dealer is required...
October 2022 Recall Update - 09/26/2022
... involves certain 2010-17 Chevrolet Equinox and GMC Terrain vehicles. Customer Satisfaction Recall N212354522 Heated Vented Seats Retrofit Due to Chip Shortage: A total of approximately 23,000 vehicles are included in the retrofit process. Due to...
DECEMBER 2020 RECALL UPDATE - 11/25/2020
Safety Recall 14457D Rear Toe Link Adjuster Jam Nut Torque: The service procedure section of the bulletin has been updated. The toe links will only be replaced instead of inspected with the revision. Certain 2010-15 Cadillac SRX and 2011-12 Saab 9-4X...
November 2013 Recall Update - 11/18/2013
... Inspection: This bulletin has been revised to extend the expiration date to March 31, 2014. The recall addresses a concern with two of the four bolts that attach the propshaft to the rear axle that are not fastened to the proper specification. Dealers...
December 2022 Recall Update - 11/21/2022
Customer Satisfaction Recall N212354521-02 Heated Vented Seats Retrofit: The recall bulletin has been updated to revise the correction statement, update the parts section and add an administrative allowance in Net/Admin Allowance for the Sierra HD/Silverado...
April 2023 Recall Update - 03/23/2023
... 2010-12 Chevrolet Equinox and GMC Terrain vehicles are included in the program. Emission Recall N212336962 TCM Loss of Communication with No MIL: Approximately 5,955 vehicles are included in the recall population that addresses the possibility...
May 2022 Recall Update - 04/26/2022
Safety Recall N202308930-02 Rear Suspension Toe Link May Break: The recall bulletin has been updated to include a revised service procedure. The program affects certain 2010-13 Buick LaCrosse, 2012-13 Regal, and 2013 Chevrolet Malibu vehicles. Safety...
July 2018 Recall Update - 06/25/2018
... certain 2010-2011 Chevrolet Equinox and GMC Terrain vehicles equipped with a 2.4L engine. Emission Recall 17089-01 NOx Position 1 Sensor Replacement: Certain 2014-2015 Chevrolet Cruze vehicles equipped with a 2.0L diesel engine are involved in the recall...
April 2018 Recall Update - 03/26/2018
Recalls 14491, 14735, 15041, 15043, 15406, 15438, 15815, 15816, 15817, 15826, 17009, 28810, and 28811: Takata Air Bag Completion Rate Improvement Program: The Takata Air Bag recalls have been updated to extend the $50 completion bonus through March 31, ...
December 2023 Recall Update - 11/29/2023
Customer Satisfaction Recall N232404290 Trailering Label May Have Incorrect Values: Approximately 451 vehicles are included in the recall program that addresses a condition in which the trailering label displays incorrect values. Dealers are instructed...
August 2018 Recall Update - 07/23/2018
Emission Recall 16186-01 Catalytic Converter Internal Damage: The Module Programming Not Required labor code has been removed from the warranty information section and the service procedure has been updated with the latest recall bulletin release. Technicians...
June 2017 Recall Update - 05/22/2017
... to remove the steps that pertain to the use of threadlocker within the service procedure. The recall affects certain 2016-2017 Chevrolet Cruze vehicles. Noncompliance Recall 16165-01: Wheel Date Marking Incorrect: The recall has been updated to...
NOVEMBER 2020 RECALL UPDATE - 10/27/2020
... bulletin. Certain 2015-19 Chevrolet Trax vehicles are included in the program. Emission Recall N192268180 Tailpipe Emissions – Oxygen Sensor: Approximately 327,328 vehicles are included in the recall program that addresses a concern with...
December 2018 Recall Update - 11/29/2018
Customer Satisfaction Recall N182191300: Unwanted Roof-Rail Air Bag Deployments While Off-Roading: Dealers will reprogram the sensing and diagnostic module with updated software to address a concern with the vehicle’s roof-rail air bags and...
November 2015 Recall Update - 10/23/2015
Safety Recall 13036B: Brake Lamp Malfunction: Certain 2004-2012 Chevrolet Malibu, Malibu MAXX, Pontiac G6, and Saturn Aura vehicles are involved in this recall that addresses increased resistance in the Body Control Module. To correct the condition dealers...
February 2021 Recall Update - 01/27/2021
... affects approximately 22,000 vehicles with coverage for 7 years or 72,000 miles. Safety Recall A202307262 Loss of Brake Assist: A total of 1,683 vehicles are included in the recall population. The recall addresses an interruption of communication...
October 2020 Recall Update - 09/22/2020
Safety Recall 17167-02 Loss of Power Steering Assist: The recall that affects certain 2014-16 Caprice Police Pursuit Vehicles has been updated to include revisions to the condition, part, warranty, and service procedure sections. Special Coverage...
February 2017 Recall Update - 01/23/2017
Safety Recall 07035E: Engine Compartment Fire: The recall bulletin has been updated to include revisions to the part information, service procedure, and the warranty transaction information sections. A specific, required sealant has been added to aid...
May 2016 Recall Update - 04/28/2016
Customer Satisfaction Program 14284A: Upfitter Auxiliary Switches: The recall bulletin has been updated to increase the population, extend the expiration date, and revise the part information section. The recall will affect an additional 525 vehicles....
May 2013 Recall Update - 05/14/2013
... Dealers are to replace the fuel pump module, regardless of the vehicle's age or mileage.Safety Recall 12071A: Power Window Master Switch Failure: Certain 2009 Pontiac Vibe vehicles may have a condition in which the Power Window Master Switch assembly...
September 2018 Recall Update - 08/20/2018
... ESV, Chevrolet Suburban, Tahoe, and GMC Yukon, Yukon XL vehicles. Customer Satisfaction Recall 18025: Incorrect Fuse Labels and Owner Manual Fuse Information: Almost 120,000 vehicles are included in the recall program that addresses a concern with...
March 2017 Recall Update - 02/17/2017
Safety Recall 15438-02: Front Passenger Air Bag Inflator: The recall bulletin has been updated to include the second segment of the involved vehicle population. This segment includes vehicles that are currently or previously registered in Georgia, Hawaii,...
June 2019 Recall Update - 05/29/2019
Customer Satisfaction Recall N172130462-01: Loss of Propulsion Due to Low Cell Voltage: The recall bulletin has been revised to include the 2014-15 model year Chevrolet Volt and Cadillac ELR. The program includes approximately 36,220 vehicles. As software...
September 2019 Recall Update - 08/27/2019
Safety Recall N182182760-03: Loss of Power Steering Assist: The recall has been updated include a revised service procedure and parts table. The parts table was updated to provide clarification that Corvettes do not require steering gear bolt replacement....
February 2022 Recall Update - 01/27/2022
Emission Recall N202312031 Engine Control Module CVN Reporting: Involved vehicles were previously included with Service Update Bulletin N202312030 and have been moved to N202312031. Certain 2018 Buick LaCrosse vehicles equipped with a 2.5L 4 cyl gas engine...
July 2013 Recall Update - 07/03/2013
Safety Recall 12180B: Driver Door Switch Short Circuit: GM has expanded safety recall 12180 to include approximately 193,000 additional vehicles in states where customers were already eligible to have their vehicles repaired under special coverage 11323....
January 2017 Recall Update - 12/21/2016
Safety Recall 14187D: Front Safety Belt Anchor: The recall has been updated to reflect a revision to the service procedure. The recall affects certain 2009-2014 Buick Enclave, Chevrolet Traverse, GMC Acadia; 2009-2010 Saturn Outlook. Customer Satisfaction...
December 2019 Recall Update - 12/02/2019
... Chevrolet Suburban, GMC Yukon, Yukon XL, and 2015-19 Chevrolet Tahoe vehicles. Safety Recall N182206310-02: Diesel Engine Block Heater Cord: The recall that affects certain 2017-19 Chevrolet Silverado 2500/3500 and GMC Sierra 2500/3500 trucks equipped...
December 2013 Recall Update - 12/09/2013
... coverage is being released in phases due to the limited supply of replacement water pumps.Safety Recall 13112A: Front Passenger Air Bag Inflator: Approximately 73,000 Pontiac Vibe vehicles will require inspection and, if necessary, replacement of the...
December 2016 Recall Update - 11/29/2016
Recall 14294: Subsequent Customer Refusal to Replace Key After Key Assembly Kit Special Ordered: In the event that a key assembly is special ordered for a customer vehicle, and the customer subsequently refuses completion of the recall, the dealer may ...
April 2013 Recall Update - 04/12/2013
Product Safety Recall 13008A: Rear Suspension Bolt May Not Be To Proper Torque Specification-Revised Recall Report: Certain 2013 Chevrolet Malibu vehicles may have been built with one or more rear suspension bolts that were not tightened to the specified...
PDI Debits on Vehicles Sold with Open Recalls - 10/02/2015
... fill credit were debited, it's because you sold a vehicle with an open safety or non-compliance recall.Effective September 1, 2015, GM began the process of debiting PDI transactions with Open Field Actions. It is extremely important to GM that these...
Ignition Switch Recalls - 10/02/2015
... affected Cobalt, HHR, Sky, Solstice, ION, and G5 owners that have not yet had the ignition switch recall performed. The recalls involved are as follows: 13454, 14063, 14092, 14113, and 14133. Vehicle owners have been split into four testing groups:Oil...
June 2013 Recall Update - 06/19/2013
... the air conditioner compressor may not turn on or off. Dealers are to reprogram the BCM.Emission Recall 11290C: Degraded Connection Between Ignition Coil Spark Plug Boots and Spark Plugs-Revised: The service procedure section of the bulletin has been...
June 2020 Recall Update - 05/28/2020
Customer Satisfaction Recall N192264450-03 Premature Brake Wear Notification: The recall bulletin has been revised to add the 2019 Cadillac CT6-V, and to update the parts and labor tables. The recall affects certain 2019 Cadillac CT6 & CT6-V vehicles...
Emission Recall 16186-01 Catalytic Converter Internal Damage: The Module Programming Not Required labor code has been removed from the warranty information section and the service procedure has been updated with the latest recall bulletin release. Technicians...
June 2017 Recall Update - 05/22/2017
... to remove the steps that pertain to the use of threadlocker within the service procedure. The recall affects certain 2016-2017 Chevrolet Cruze vehicles. Noncompliance Recall 16165-01: Wheel Date Marking Incorrect: The recall has been updated to...
NOVEMBER 2020 RECALL UPDATE - 10/27/2020
... bulletin. Certain 2015-19 Chevrolet Trax vehicles are included in the program. Emission Recall N192268180 Tailpipe Emissions – Oxygen Sensor: Approximately 327,328 vehicles are included in the recall program that addresses a concern with...
December 2018 Recall Update - 11/29/2018
Customer Satisfaction Recall N182191300: Unwanted Roof-Rail Air Bag Deployments While Off-Roading: Dealers will reprogram the sensing and diagnostic module with updated software to address a concern with the vehicle’s roof-rail air bags and...
November 2015 Recall Update - 10/23/2015
Safety Recall 13036B: Brake Lamp Malfunction: Certain 2004-2012 Chevrolet Malibu, Malibu MAXX, Pontiac G6, and Saturn Aura vehicles are involved in this recall that addresses increased resistance in the Body Control Module. To correct the condition dealers...
February 2021 Recall Update - 01/27/2021
... affects approximately 22,000 vehicles with coverage for 7 years or 72,000 miles. Safety Recall A202307262 Loss of Brake Assist: A total of 1,683 vehicles are included in the recall population. The recall addresses an interruption of communication...
October 2020 Recall Update - 09/22/2020
Safety Recall 17167-02 Loss of Power Steering Assist: The recall that affects certain 2014-16 Caprice Police Pursuit Vehicles has been updated to include revisions to the condition, part, warranty, and service procedure sections. Special Coverage...
February 2017 Recall Update - 01/23/2017
Safety Recall 07035E: Engine Compartment Fire: The recall bulletin has been updated to include revisions to the part information, service procedure, and the warranty transaction information sections. A specific, required sealant has been added to aid...
May 2016 Recall Update - 04/28/2016
Customer Satisfaction Program 14284A: Upfitter Auxiliary Switches: The recall bulletin has been updated to increase the population, extend the expiration date, and revise the part information section. The recall will affect an additional 525 vehicles....
May 2013 Recall Update - 05/14/2013
... Dealers are to replace the fuel pump module, regardless of the vehicle's age or mileage.Safety Recall 12071A: Power Window Master Switch Failure: Certain 2009 Pontiac Vibe vehicles may have a condition in which the Power Window Master Switch assembly...
September 2018 Recall Update - 08/20/2018
... ESV, Chevrolet Suburban, Tahoe, and GMC Yukon, Yukon XL vehicles. Customer Satisfaction Recall 18025: Incorrect Fuse Labels and Owner Manual Fuse Information: Almost 120,000 vehicles are included in the recall program that addresses a concern with...
March 2017 Recall Update - 02/17/2017
Safety Recall 15438-02: Front Passenger Air Bag Inflator: The recall bulletin has been updated to include the second segment of the involved vehicle population. This segment includes vehicles that are currently or previously registered in Georgia, Hawaii,...
June 2019 Recall Update - 05/29/2019
Customer Satisfaction Recall N172130462-01: Loss of Propulsion Due to Low Cell Voltage: The recall bulletin has been revised to include the 2014-15 model year Chevrolet Volt and Cadillac ELR. The program includes approximately 36,220 vehicles. As software...
September 2019 Recall Update - 08/27/2019
Safety Recall N182182760-03: Loss of Power Steering Assist: The recall has been updated include a revised service procedure and parts table. The parts table was updated to provide clarification that Corvettes do not require steering gear bolt replacement....
February 2022 Recall Update - 01/27/2022
Emission Recall N202312031 Engine Control Module CVN Reporting: Involved vehicles were previously included with Service Update Bulletin N202312030 and have been moved to N202312031. Certain 2018 Buick LaCrosse vehicles equipped with a 2.5L 4 cyl gas engine...
July 2013 Recall Update - 07/03/2013
Safety Recall 12180B: Driver Door Switch Short Circuit: GM has expanded safety recall 12180 to include approximately 193,000 additional vehicles in states where customers were already eligible to have their vehicles repaired under special coverage 11323....
January 2017 Recall Update - 12/21/2016
Safety Recall 14187D: Front Safety Belt Anchor: The recall has been updated to reflect a revision to the service procedure. The recall affects certain 2009-2014 Buick Enclave, Chevrolet Traverse, GMC Acadia; 2009-2010 Saturn Outlook. Customer Satisfaction...
December 2019 Recall Update - 12/02/2019
... Chevrolet Suburban, GMC Yukon, Yukon XL, and 2015-19 Chevrolet Tahoe vehicles. Safety Recall N182206310-02: Diesel Engine Block Heater Cord: The recall that affects certain 2017-19 Chevrolet Silverado 2500/3500 and GMC Sierra 2500/3500 trucks equipped...
December 2013 Recall Update - 12/09/2013
... coverage is being released in phases due to the limited supply of replacement water pumps.Safety Recall 13112A: Front Passenger Air Bag Inflator: Approximately 73,000 Pontiac Vibe vehicles will require inspection and, if necessary, replacement of the...
December 2016 Recall Update - 11/29/2016
Recall 14294: Subsequent Customer Refusal to Replace Key After Key Assembly Kit Special Ordered: In the event that a key assembly is special ordered for a customer vehicle, and the customer subsequently refuses completion of the recall, the dealer may ...
April 2013 Recall Update - 04/12/2013
Product Safety Recall 13008A: Rear Suspension Bolt May Not Be To Proper Torque Specification-Revised Recall Report: Certain 2013 Chevrolet Malibu vehicles may have been built with one or more rear suspension bolts that were not tightened to the specified...
PDI Debits on Vehicles Sold with Open Recalls - 10/02/2015
... fill credit were debited, it's because you sold a vehicle with an open safety or non-compliance recall.Effective September 1, 2015, GM began the process of debiting PDI transactions with Open Field Actions. It is extremely important to GM that these...
Ignition Switch Recalls - 10/02/2015
... affected Cobalt, HHR, Sky, Solstice, ION, and G5 owners that have not yet had the ignition switch recall performed. The recalls involved are as follows: 13454, 14063, 14092, 14113, and 14133. Vehicle owners have been split into four testing groups:Oil...
June 2013 Recall Update - 06/19/2013
... the air conditioner compressor may not turn on or off. Dealers are to reprogram the BCM.Emission Recall 11290C: Degraded Connection Between Ignition Coil Spark Plug Boots and Spark Plugs-Revised: The service procedure section of the bulletin has been...
June 2020 Recall Update - 05/28/2020
Customer Satisfaction Recall N192264450-03 Premature Brake Wear Notification: The recall bulletin has been revised to add the 2019 Cadillac CT6-V, and to update the parts and labor tables. The recall affects certain 2019 Cadillac CT6 & CT6-V vehicles...
October 2023 Recall Update - 09/25/2023
Customer Satisfaction Recall N222375790-07 Park Assist Retrofit: The recall bulletin has been updated to provide warranty information table improvements. The bulletin affects several 2022-23 model year Buick, Cadillac, Chevrolet, and GMC vehicles. The...
November2022 Recall Update - 10/28/2022
Safety Recall N212352530 Windshield Wiper Failure: Approximately 681,000 Vehicles are included in the recall program that affects certain 2014-15 Chevrolet Equinox and GMC Terrain vehicles. The ball joints in the windshield wiper modules may experience...
November 2019 Recall Update - 10/23/2019
... term is model specific, with a limit of either 5/60,000 or 6/72,000. Customer Satisfaction Recall N172130462-02: Loss of Propulsion Due to Low Cell Voltage: The bulletin has been revised to include the 2012 Chevrolet Volt and the 2016 Cadillac...
November 2018 Recall Update - 10/24/2018
Customer Satisfaction Recall 18057: Missing Child Seat Top Tether Anchor Label: There are approximately 5,100 Buick Regal 2018 model year vehicles involved in the recall population. Involved vehicles may be missing the child seat top tether anchor label...
August 2017 Recall Update - 07/25/2017
Customer Satisfaction Program 15086A: OnStar System Inoperative: The recall bulletin has been updated to include instructions on programming and activating the new vehicle communication interface module. The recall affects certain 2015 GM passenger car...
March 2013 Recall Update - 03/11/2013
... vehicles may have a condition in which the power steering cooler line may leak or split.Safety Recall 12180 - Driver Door Switch Short Circuit: Approximately 267,000 Chevrolet TrailBlazer EXT and GMC Envoy XL 2006 model year and Buick Rainier, Chevrolet...
March 2024 Recall Update - 02/26/2024
Safety Recall N222364860-01 Driver Front Air Bag Inflator May Rupture: The recall bulletin has been updated to include a revised service procedure. An additional serial number has been added. The recall affects certain 2011-2012 Silverado 1500, Suburban,...
April 2017 Recall Update - 03/21/2017
Safety Recall 13036C: Brake Lamp Malfunction: The recall bulletin has been revised to provide an update to the Correction, Part Information, Service Procedure, and Warranty Transaction Information sections. The recall affects certain 2004-2012 Chevrolet...
October 2017 Recall Update - 09/27/2017
... Camaro vehicles. Involved vehicles are covered for 10 years or 120,000 miles. Safety Recall 15041: Driver Air Bag Replacement: The recall affects approximately 45,750 Saab vehicles. GM has authorized all Cadillac dealers to begin replacing Takata...
Reject of the Month - 03/26/2015
... became prevalent during the past several months when dealers were handling a significant number of recall claims on a daily basis. During this time dealerships were working with customers and vehicles that may have never been in the store for service....
Recall Completion - 06/30/2011
... comments on the reject were to get the customer in to the dealership to complete the open recall then resubmit.In the case of this particular VIN, the open recall was for the removal of the heated windshield washer module. No parts are involved and the...
September 2012 Recall Update - 08/30/2012
Product Safety Recall 12104 - Front Lower Control Arm Fracture: Certain 2008-2012 model year Chevrolet Impala Police vehicles may have a condition in which the front lower control arm may fracture. If the condition occurs, some tire squeal or chirping...
June 2012 Recall Update - 06/06/2012
Safety Recall 09149B - Front Brake Hose Fitting Corrosion-Replace Front Brake Hoses: The recall bulletin has been updated to remind service agents to refer to the GM Service Policies and Procedures Manual, section 6.1.2 for guidelines on handling vehicles...
September 2022 Recall Update - 08/22/2022
Safety Recall N202324251-03 Roof Rail Air Bag Inflator May Rupture: Special Coverage N192266181 Wiper Transmission Arm Linkage Failure: Approximately 780,000 vehicles are included in the special coverage population. Certain 2010-12 model year Chevrolet...
November 2021 Recall Update - 10/26/2021
Customer Satisfaction Recall N202326450-01 Harness Missing Circuits for Driver Seat Haptic Function: The bulletin that affects certain 2021 Cadillac CT4 vehicles has been revised to update the service procedure. Safety Recall N212332040-01 Stall...
August 2022 Recall Update - 07/27/2022
Safety Recall N202324251-03 Roof Rail Air Bag Inflator May Rupture: The recall bulletin has been updated to reflect an updated QR code recording process. The recall affects certain 2015-16 Chevrolet Silverado 1500, Silverado 2500/3500, GMC Sierra 1500,...
Recall Summary Update - 01/22/2018
Safety Recalls 14491F, 14735E, 15041-02, 15043-02, 15406E, 15438-04, 15815-04, 15816-04, 15817-03, 15826-03, 17009-01, 28810-02, and 28811-02: Takata Air Bag Completion Rate Improvement Program: The National Highway Traffic Safety Administration (NHTSA)...
February 2019 Recall Update - 01/21/2019
Safety Recalls 15027-01, 15041-05, 15043-05: Driver’s Air Bag Replacement: The bulletins have been revised to clarify that all GM dealers are authorized to perform the required repairs on involved 2006-2011 Saab 9-3 and 2006-2009 Saab 9-5 vehicles...
August 2020 Recall Update - 07/30/2020
... Buick LaCrosse, 2018 Buick Regal, and 2016-18 Chevrolet Malibu vehicles. Customer Satisfaction Recall N182195660-01 Predictive Monitoring for Stochastic Pre-Ignition: The bulletin has been updated to include a copy of the customer notification letter....
CAM-03 Form - 08/29/2023
Your customers have the right to refuse to have a recall completed on their vehicle. Most don’t, but if you do run into this situation, you will need to fill out the Field Action Status Change Form CAM-03 found in GlobalConnect in the Service Forms...
April 2022 Recall Update - 03/28/2022
Safety Recall N212343881-03 High Voltage Battery May Melt or Burn: The bulletin has been updated to identify that the 80% SOC Advanced Diagnostic Software is available while the customer is waiting for their High Voltage Battery Replacement appointment,...
November 2012 Recall Update - 11/05/2012
Upcoming Safety Recall 12071 - Power Window Master Switch Failure: Certain 2009 Pontiac Vibe vehicles produced through December 31, 2008, may be involved in an upcoming recall on the power window master switch. The Vibe was engineered and designed by...
Recalls - 02/23/2015
... an increase in service business over the past several months as a result of the numerous recalls. Many customers that you may have never seen in the dealership before are contacting the service department to have a recall performed. GM, as well...
Reject of the Month - 11/25/2014
The owner of a 2011 Chevrolet Traverse visited their local service agent to have an open recall performed. The service agent reviewed IVH and noted open recall 14187-"front safety belt anchor", on the job card. The technician performed the necessary...
Warranty 101 - 10/31/2014
Some vehicle owners may contact the dealership requesting the closure of a recall campaign, declining to have the recall performed on their vehicle. Owners may deny completion of the recall in order to maintain the vehicle in its original, from the factory,...
Customer Satisfaction Recall N222375790-07 Park Assist Retrofit: The recall bulletin has been updated to provide warranty information table improvements. The bulletin affects several 2022-23 model year Buick, Cadillac, Chevrolet, and GMC vehicles. The...
November2022 Recall Update - 10/28/2022
Safety Recall N212352530 Windshield Wiper Failure: Approximately 681,000 Vehicles are included in the recall program that affects certain 2014-15 Chevrolet Equinox and GMC Terrain vehicles. The ball joints in the windshield wiper modules may experience...
November 2019 Recall Update - 10/23/2019
... term is model specific, with a limit of either 5/60,000 or 6/72,000. Customer Satisfaction Recall N172130462-02: Loss of Propulsion Due to Low Cell Voltage: The bulletin has been revised to include the 2012 Chevrolet Volt and the 2016 Cadillac...
November 2018 Recall Update - 10/24/2018
Customer Satisfaction Recall 18057: Missing Child Seat Top Tether Anchor Label: There are approximately 5,100 Buick Regal 2018 model year vehicles involved in the recall population. Involved vehicles may be missing the child seat top tether anchor label...
August 2017 Recall Update - 07/25/2017
Customer Satisfaction Program 15086A: OnStar System Inoperative: The recall bulletin has been updated to include instructions on programming and activating the new vehicle communication interface module. The recall affects certain 2015 GM passenger car...
March 2013 Recall Update - 03/11/2013
... vehicles may have a condition in which the power steering cooler line may leak or split.Safety Recall 12180 - Driver Door Switch Short Circuit: Approximately 267,000 Chevrolet TrailBlazer EXT and GMC Envoy XL 2006 model year and Buick Rainier, Chevrolet...
March 2024 Recall Update - 02/26/2024
Safety Recall N222364860-01 Driver Front Air Bag Inflator May Rupture: The recall bulletin has been updated to include a revised service procedure. An additional serial number has been added. The recall affects certain 2011-2012 Silverado 1500, Suburban,...
April 2017 Recall Update - 03/21/2017
Safety Recall 13036C: Brake Lamp Malfunction: The recall bulletin has been revised to provide an update to the Correction, Part Information, Service Procedure, and Warranty Transaction Information sections. The recall affects certain 2004-2012 Chevrolet...
October 2017 Recall Update - 09/27/2017
... Camaro vehicles. Involved vehicles are covered for 10 years or 120,000 miles. Safety Recall 15041: Driver Air Bag Replacement: The recall affects approximately 45,750 Saab vehicles. GM has authorized all Cadillac dealers to begin replacing Takata...
Reject of the Month - 03/26/2015
... became prevalent during the past several months when dealers were handling a significant number of recall claims on a daily basis. During this time dealerships were working with customers and vehicles that may have never been in the store for service....
Recall Completion - 06/30/2011
... comments on the reject were to get the customer in to the dealership to complete the open recall then resubmit.In the case of this particular VIN, the open recall was for the removal of the heated windshield washer module. No parts are involved and the...
September 2012 Recall Update - 08/30/2012
Product Safety Recall 12104 - Front Lower Control Arm Fracture: Certain 2008-2012 model year Chevrolet Impala Police vehicles may have a condition in which the front lower control arm may fracture. If the condition occurs, some tire squeal or chirping...
June 2012 Recall Update - 06/06/2012
Safety Recall 09149B - Front Brake Hose Fitting Corrosion-Replace Front Brake Hoses: The recall bulletin has been updated to remind service agents to refer to the GM Service Policies and Procedures Manual, section 6.1.2 for guidelines on handling vehicles...
September 2022 Recall Update - 08/22/2022
Safety Recall N202324251-03 Roof Rail Air Bag Inflator May Rupture: Special Coverage N192266181 Wiper Transmission Arm Linkage Failure: Approximately 780,000 vehicles are included in the special coverage population. Certain 2010-12 model year Chevrolet...
November 2021 Recall Update - 10/26/2021
Customer Satisfaction Recall N202326450-01 Harness Missing Circuits for Driver Seat Haptic Function: The bulletin that affects certain 2021 Cadillac CT4 vehicles has been revised to update the service procedure. Safety Recall N212332040-01 Stall...
August 2022 Recall Update - 07/27/2022
Safety Recall N202324251-03 Roof Rail Air Bag Inflator May Rupture: The recall bulletin has been updated to reflect an updated QR code recording process. The recall affects certain 2015-16 Chevrolet Silverado 1500, Silverado 2500/3500, GMC Sierra 1500,...
Recall Summary Update - 01/22/2018
Safety Recalls 14491F, 14735E, 15041-02, 15043-02, 15406E, 15438-04, 15815-04, 15816-04, 15817-03, 15826-03, 17009-01, 28810-02, and 28811-02: Takata Air Bag Completion Rate Improvement Program: The National Highway Traffic Safety Administration (NHTSA)...
February 2019 Recall Update - 01/21/2019
Safety Recalls 15027-01, 15041-05, 15043-05: Driver’s Air Bag Replacement: The bulletins have been revised to clarify that all GM dealers are authorized to perform the required repairs on involved 2006-2011 Saab 9-3 and 2006-2009 Saab 9-5 vehicles...
August 2020 Recall Update - 07/30/2020
... Buick LaCrosse, 2018 Buick Regal, and 2016-18 Chevrolet Malibu vehicles. Customer Satisfaction Recall N182195660-01 Predictive Monitoring for Stochastic Pre-Ignition: The bulletin has been updated to include a copy of the customer notification letter....
CAM-03 Form - 08/29/2023
Your customers have the right to refuse to have a recall completed on their vehicle. Most don’t, but if you do run into this situation, you will need to fill out the Field Action Status Change Form CAM-03 found in GlobalConnect in the Service Forms...
April 2022 Recall Update - 03/28/2022
Safety Recall N212343881-03 High Voltage Battery May Melt or Burn: The bulletin has been updated to identify that the 80% SOC Advanced Diagnostic Software is available while the customer is waiting for their High Voltage Battery Replacement appointment,...
November 2012 Recall Update - 11/05/2012
Upcoming Safety Recall 12071 - Power Window Master Switch Failure: Certain 2009 Pontiac Vibe vehicles produced through December 31, 2008, may be involved in an upcoming recall on the power window master switch. The Vibe was engineered and designed by...
Recalls - 02/23/2015
... an increase in service business over the past several months as a result of the numerous recalls. Many customers that you may have never seen in the dealership before are contacting the service department to have a recall performed. GM, as well...
Reject of the Month - 11/25/2014
The owner of a 2011 Chevrolet Traverse visited their local service agent to have an open recall performed. The service agent reviewed IVH and noted open recall 14187-"front safety belt anchor", on the job card. The technician performed the necessary...
Warranty 101 - 10/31/2014
Some vehicle owners may contact the dealership requesting the closure of a recall campaign, declining to have the recall performed on their vehicle. Owners may deny completion of the recall in order to maintain the vehicle in its original, from the factory,...
January 2014 Recall Update - 01/10/2014
Safety Recall 12213: Brake Vacuum Micro Switch: This recall was announced in late October, 2013. Due to part availability, customers are contacted in phases. Customers located in higher elevation states were included in the first phase, due to an increased...
April 2019 Recall Update - 03/27/2019
Safety Recall 15595B: Loss of Steering Assist: The bulletin has been revised to include an update to the parts list, service procedure, and labor time changes in the warranty information section. The recall affects certain 2015 Chevrolet Colorado and...
March 2019 Recall Update - 02/21/2019
Safety Recalls 15044-01, 15045-01, and 15046-01: Takata Air Bag: The recall has been updated to reflect a change to the service procedure section. The revision provides updated information regarding the scan tool. The recall affects certain 2006 Saab...
October 2019 Recall Update - 09/24/2019
... years/150,000 miles or 10 years/120,000 miles, depending on the model. Customer Satisfaction Recall N192219510: Rear Brake Pipe Protective Sleeve: Approximately 170 Chevrolet Silverado 1500 and GMC Sierra 1500 trucks are included in the recall...
August 2019 Recall Update - 07/30/2019
Safety Recall A182202370-04: Lower Control Arm Weld: The recall bulletin was updated to include a revision to the warranty information section. The recall affects certain 2017-19 Chevrolet Trax vehicles. Dealers are required to inspect all lower control...
January 2022 Recall Update - 01/04/2022
... and 15/150,000 for all other model year vehicles in the population. Customer Satisfaction Recall N212340734 Fuel Economy Incorrectly Noted on Monroney Label: Approximately 8,161 vehicles are included in the recall population. The fuel economy may have...
July 2022 Recall Update - 06/20/2022
Safety Recall N20232425-02 Roof Rail Air Bag Inflator May Rupture: The recall has been updated to provide notification that all involved VINs are now open in IVH for the recall. The WCAP section has been updated in the bulletin. The recall affects certain...
Open Recalls - 05/02/2012
$172,000... That figure identifies the dollar amount for outstanding recalls at one dealership over six months for vehicles that they have serviced. That amount does not include vehicles that were sold by the dealer, but have never been in for service....
August 2011 Recall Update - 08/09/2011
Product Emission Recall 11001 - Diesel Exhaust Fluid Calibration Enhancement: GM has issued this recall to correct a concern relating to the DEF injection system not operating as designed. The customer may experience illumination of the malfunction indicator...
Open Recalls - 09/27/2016
... PDI transactions with Open Field Actions. A year later, it is still extremely important to GM that recalls are completed both for safety reasons and customer satisfaction. Dealers that received debits as a result of this policy were unable to recoup...
Empowerment Portal and Open Recalls - 09/27/2016
... the Dealer Aftersales Empowerment Portal to perform an IVH check to determine if there was an open recall on the VIN. By doing so, GM is further able to support the policy of not processing goodwill for a customer while their vehicle has an open recall. When...
September 2020 Recall Update - 08/25/2020
Safety Recalls 14491I, 14735H, 15406H, 15815-07, 15816-07, 17478-03, and 18015-03 Front Passenger Air Bag Inflator Module: The recall bulletins have been updated to provide warning information to ensure correct airbag installation, new part number information,...
October 2012 Recall Update - 10/08/2012
... coverage covers the condition for a period of 10 years or 120,000 miles. Upcoming Safety Recall 12106 - Fractured Shift Cable End Fitting Locking Tabs: Approximately 426,000 vehicles may require installation of a retainer over the transmission bracket....
September 2011 Recall Update - 09/19/2011
Special Coverage Adjustment 10054C - Fuel Level Sensor Contact Wear: GM has issued this recall to address an issue relating to the premature wear of the contacts on the fuel level sensor. The recall applies to certain 2005-2007 Buick Rainier, 2005-2006...
September 2013 Recall Update - 09/04/2013
Customer Satisfaction Program 12312A: Oil Life Monitor Update: The recall bulletin has been revised to add engine RPO LUK to the population. The expiration date for the program has also been extended to August 31, 2015. Involved in the recall are certain...
Recall Best Practices - 09/09/2014
Floor plan reimbursement expenses should be submitted prior to the claim for the recall in order to avoid having to route the floor plan transaction for approval. Once the floor plan transaction has been accepted, submit the recall transaction.Do not...
July 2011 Recall Update - 06/30/2011
Safety Recall 10355B - Passenger Sensing System-Release of Phase 2- 2006 Model Year Vehicles: The bulletin has been revised to release the second phase of the recall. The recall applies to 2005-2007 Cadillac CTS and CTS-V vehicles. The recall addresses...
August 2023 Recall Update - 07/25/2023
Customer Satisfaction Recall N222371151-09 Steering Wheel Replacement Retrofit: The bulletin has been revised to add certain 2022 Chevrolet Traverse and Buick Enclave vehicles to the population. Additionally, certain 2022 GMC Acadia vehicles have been...
September 2023 Recall Update - 08/29/2023
Customer Satisfaction Recall N222371151-10 Heated Steering Wheel Replacement Retrofit: The bulletin has been revised to add certain 2022-23 model year Cadillac XT4 vehicles. Also, the remaining final 2022 MY Cadillac XT5, Chevrolet Suburban, and Tahoe...
No Open Recalls - 06/08/2011
... that did not have an open special policy. This month we will cover a similar concern; performing recalls on vehicles without open recalls. There are a few different scenarios that may prompt a service department to perform a recall when no open recall...
Unintended Ignition Key Rotation Clarification - 10/03/2014
Recall 14172, 14299, and 14350 Service Option 1: Key Rings and Insert - To complete the repair on 1 vehicle involved in recall 14172, 14299, or 14350 using insert, part number 23279477, and key rings, either 23232599, 23247262, or 13598784, you will need ...
Reject of the Month - 10/31/2014
A dealer submitted a recall transaction, number 13036, which rejected with error code 903: Vehicle Not Compatible with Labour Code. The vehicle being repaired was a 2012 Chevrolet Malibu sedan for a Brake Lamp Malfunction safety issue. The rejected claim...
February 2014 Recall Update - 01/28/2014
Emissions Recall 13370A: Fuel Pump Pressure Regulator Replacement: Certain 2014 Chevrolet Silverado and GMC Sierra 1500 series vehicles equipped with a 4.3L or 5.3L engine may have a fuel pump that was built with an incorrect fuel pump pressure regulator....
Global Warranty Management - 10/31/2014
Is your service department aware that a recall cannot be performed when the Field Action status in IVH displays "Incomplete Remedy Not Yet Available"? GM is required to publish all of the VINs associated with a Safety or Safety-related No-Compliance Recall...
Recalls That Expire - 03/01/2016
... specific vehicles requiring an inspection or repair. The common term for this action is called a "recall". The official term is "Product Field Actions". Many recalls do not expire. In other words, the recall will be listed as open in IVH until it is...
Safety Recall 12213: Brake Vacuum Micro Switch: This recall was announced in late October, 2013. Due to part availability, customers are contacted in phases. Customers located in higher elevation states were included in the first phase, due to an increased...
April 2019 Recall Update - 03/27/2019
Safety Recall 15595B: Loss of Steering Assist: The bulletin has been revised to include an update to the parts list, service procedure, and labor time changes in the warranty information section. The recall affects certain 2015 Chevrolet Colorado and...
March 2019 Recall Update - 02/21/2019
Safety Recalls 15044-01, 15045-01, and 15046-01: Takata Air Bag: The recall has been updated to reflect a change to the service procedure section. The revision provides updated information regarding the scan tool. The recall affects certain 2006 Saab...
October 2019 Recall Update - 09/24/2019
... years/150,000 miles or 10 years/120,000 miles, depending on the model. Customer Satisfaction Recall N192219510: Rear Brake Pipe Protective Sleeve: Approximately 170 Chevrolet Silverado 1500 and GMC Sierra 1500 trucks are included in the recall...
August 2019 Recall Update - 07/30/2019
Safety Recall A182202370-04: Lower Control Arm Weld: The recall bulletin was updated to include a revision to the warranty information section. The recall affects certain 2017-19 Chevrolet Trax vehicles. Dealers are required to inspect all lower control...
January 2022 Recall Update - 01/04/2022
... and 15/150,000 for all other model year vehicles in the population. Customer Satisfaction Recall N212340734 Fuel Economy Incorrectly Noted on Monroney Label: Approximately 8,161 vehicles are included in the recall population. The fuel economy may have...
July 2022 Recall Update - 06/20/2022
Safety Recall N20232425-02 Roof Rail Air Bag Inflator May Rupture: The recall has been updated to provide notification that all involved VINs are now open in IVH for the recall. The WCAP section has been updated in the bulletin. The recall affects certain...
Open Recalls - 05/02/2012
$172,000... That figure identifies the dollar amount for outstanding recalls at one dealership over six months for vehicles that they have serviced. That amount does not include vehicles that were sold by the dealer, but have never been in for service....
August 2011 Recall Update - 08/09/2011
Product Emission Recall 11001 - Diesel Exhaust Fluid Calibration Enhancement: GM has issued this recall to correct a concern relating to the DEF injection system not operating as designed. The customer may experience illumination of the malfunction indicator...
Open Recalls - 09/27/2016
... PDI transactions with Open Field Actions. A year later, it is still extremely important to GM that recalls are completed both for safety reasons and customer satisfaction. Dealers that received debits as a result of this policy were unable to recoup...
Empowerment Portal and Open Recalls - 09/27/2016
... the Dealer Aftersales Empowerment Portal to perform an IVH check to determine if there was an open recall on the VIN. By doing so, GM is further able to support the policy of not processing goodwill for a customer while their vehicle has an open recall. When...
September 2020 Recall Update - 08/25/2020
Safety Recalls 14491I, 14735H, 15406H, 15815-07, 15816-07, 17478-03, and 18015-03 Front Passenger Air Bag Inflator Module: The recall bulletins have been updated to provide warning information to ensure correct airbag installation, new part number information,...
October 2012 Recall Update - 10/08/2012
... coverage covers the condition for a period of 10 years or 120,000 miles. Upcoming Safety Recall 12106 - Fractured Shift Cable End Fitting Locking Tabs: Approximately 426,000 vehicles may require installation of a retainer over the transmission bracket....
September 2011 Recall Update - 09/19/2011
Special Coverage Adjustment 10054C - Fuel Level Sensor Contact Wear: GM has issued this recall to address an issue relating to the premature wear of the contacts on the fuel level sensor. The recall applies to certain 2005-2007 Buick Rainier, 2005-2006...
September 2013 Recall Update - 09/04/2013
Customer Satisfaction Program 12312A: Oil Life Monitor Update: The recall bulletin has been revised to add engine RPO LUK to the population. The expiration date for the program has also been extended to August 31, 2015. Involved in the recall are certain...
Recall Best Practices - 09/09/2014
Floor plan reimbursement expenses should be submitted prior to the claim for the recall in order to avoid having to route the floor plan transaction for approval. Once the floor plan transaction has been accepted, submit the recall transaction.Do not...
July 2011 Recall Update - 06/30/2011
Safety Recall 10355B - Passenger Sensing System-Release of Phase 2- 2006 Model Year Vehicles: The bulletin has been revised to release the second phase of the recall. The recall applies to 2005-2007 Cadillac CTS and CTS-V vehicles. The recall addresses...
August 2023 Recall Update - 07/25/2023
Customer Satisfaction Recall N222371151-09 Steering Wheel Replacement Retrofit: The bulletin has been revised to add certain 2022 Chevrolet Traverse and Buick Enclave vehicles to the population. Additionally, certain 2022 GMC Acadia vehicles have been...
September 2023 Recall Update - 08/29/2023
Customer Satisfaction Recall N222371151-10 Heated Steering Wheel Replacement Retrofit: The bulletin has been revised to add certain 2022-23 model year Cadillac XT4 vehicles. Also, the remaining final 2022 MY Cadillac XT5, Chevrolet Suburban, and Tahoe...
No Open Recalls - 06/08/2011
... that did not have an open special policy. This month we will cover a similar concern; performing recalls on vehicles without open recalls. There are a few different scenarios that may prompt a service department to perform a recall when no open recall...
Unintended Ignition Key Rotation Clarification - 10/03/2014
Recall 14172, 14299, and 14350 Service Option 1: Key Rings and Insert - To complete the repair on 1 vehicle involved in recall 14172, 14299, or 14350 using insert, part number 23279477, and key rings, either 23232599, 23247262, or 13598784, you will need ...
Reject of the Month - 10/31/2014
A dealer submitted a recall transaction, number 13036, which rejected with error code 903: Vehicle Not Compatible with Labour Code. The vehicle being repaired was a 2012 Chevrolet Malibu sedan for a Brake Lamp Malfunction safety issue. The rejected claim...
February 2014 Recall Update - 01/28/2014
Emissions Recall 13370A: Fuel Pump Pressure Regulator Replacement: Certain 2014 Chevrolet Silverado and GMC Sierra 1500 series vehicles equipped with a 4.3L or 5.3L engine may have a fuel pump that was built with an incorrect fuel pump pressure regulator....
Global Warranty Management - 10/31/2014
Is your service department aware that a recall cannot be performed when the Field Action status in IVH displays "Incomplete Remedy Not Yet Available"? GM is required to publish all of the VINs associated with a Safety or Safety-related No-Compliance Recall...
Recalls That Expire - 03/01/2016
... specific vehicles requiring an inspection or repair. The common term for this action is called a "recall". The official term is "Product Field Actions". Many recalls do not expire. In other words, the recall will be listed as open in IVH until it is...
Ignition Switch Recall Update - 07/01/2014
... rental VIN and rental days must be attached to the job card.Part Return RequestAll ignition switch recall claims that paid in the 15 days prior to May 28, 2014, for which parts have already been returned to the WPC will cause a second WPC request to...
July 2012 Recall Update - 07/02/2012
... and a short circuit could occur. Dealers are to replace and relocate the connectors. The recall is in effect until June 30, 2014.Customer Satisfaction Program 12045A - Ignition Lock Cylinder May Bind-Replace Ignition Lock Cylinder: The recall bulletin...
March 2022 Recall Update - 02/23/2022
Safety Recall N192261860-03 Tonneau Cover Retention: The bulletin has been revised as a reminder for dealers to conduct a review of their over-the-counter sales transactions of recalled part numbers to notify customers based on dealer sales record data....
February 2024 Recall Update - 01/29/2024
Customer Satisfaction Recall N232422680 Moonroof Glass Primer: The recall bulletin addresses a condition in which the moonroof glass was produced without clear surface primer. Dealers are to replace the moonroof panel on the involved vehicles. Certain...
November 2017 Recall Update - 10/24/2017
Safety Recall 14491, 14735, 15041, 15043, 15406, 15438, 15815, 15816, 15817, 15826, 28810, and 28811: Takata Air Bag: The recall bulletins that address the air bag assembly on certain 2003-2010 Pontiac Vibe, 2006-2011 Saab 9-3, 2006-2009 Saab 9-5, 2008-2009...
Reject of the Month - 12/18/2012
A seemingly cut and dry recall claim was entered in GWM for reimbursement. The open recall was, Customer Satisfaction Program 10287-Premature Timing Chain Wear-Reprogram Engine Control Module, for a 2009 Chevrolet Traverse. The service advisor reviewed...
October 2011 Recall Update - 10/14/2011
Special Coverage Adjustment 10054D - Fuel Level Sensor Contact Wear: GM has issued this recall to address an issue relating to the premature wear of the contacts on the fuel level sensor. The recall applies to certain 2005-2007 Buick Rainier; 2005-2006...
Recall Vehicle Action Report - 05/12/2010
... advisors are required to do during the write up process is to verify that there are no open recalls on the vehicle. This is accomplished through investigating the vehicle history in GWM to check the "Required Field Actions" section. Recalls encompass...
Safety Recall 10023 - 07/02/2010
... Electric Power Steering Motor - All VINs Loaded: All VINs for vehicles involved in the EPS motor recall are now available in the Investigate Vehicle History. The recall was initially released in March 2010. The recall applies to certain 2005-2010 Chevrolet...
Recall Status: Incomplete Remedy Not Yet Available - 10/03/2014
Recall Status: Incomplete Remedy Not Yet Available: In mid-August this year, the customer recall VIN look-up portion of the Early Warning Reporting, Foreign Defect Reporting and Motor Vehicle and Equipment Recall Regulation went into effect. In order ...
January 2018 Recall Update - 12/21/2017
Safety Recall 17009: Front Passenger Airbag Inflator: GM has released recall 17009 that affects approximately 24,400 vehicles that are currently registered in certain states. The front airbag inflator may have the potential for the intrusion of moisture...
Preliminary Takata Airbag Recall - 07/28/2016
... in early June providing dealers with important information regarding the Preliminary Takata Airbag Recall. The first message was released on June 2, by Steve Hill, sharing details about NHTSA's investigation into the performance of Takata airbag inflators. Certain...
November 2016 Recall Update - 10/26/2016
Noncompliance Recall 12212B: Turn Signal Lamp Outage Indicator Not Working: The recall bulletin has been updated to include a revision to the service procedure section. Special Coverage 12313C: Engine Balance Chain: The special coverage has been...
January 2019 Recall Update - 12/19/2018
Safety Recalls 15040, 15044, 15045, 15046, 15442, and 15818: Takata Air Bag Recall: GM dealers are authorized to replace suspect front passenger air bag inflators on certain 2005-2006 Saab 9-2X vehicles. The vehicle population has been divided into two...
May 2012 Recall Update - 05/02/2012
Noncompliance Recall 03001 - Windshield Urethane Adhesion: Certain 2003 model year Chevrolet Silverado and GMC Sierra trucks built at the Flint Assembly Plant may lack a continuous urethane bonding bead between the body surface and the windshield. Dealers...
Recall Tips - 04/27/2011
Recall 10282 - Recall 10282 outlines the inspection and/or replacement of the PCM for a possible internal failure. As outlined in the recall document, the full part number and lot number located on the module must be included in the correction field of ...
Floor Plan Reimbursement - 07/01/2014
When a recall is announced on current model year vehicles, there is a strong possibility that there will be many of the involved vehicles still owned by the dealership. GM will announce a Stop Delivery in GlobalConnect within the Alert Center as a warning...
Ignition Switch Recall - 11/25/2014
GM has added an incentive for owners with vehicles involved in recalls 13454, 14063, 14092, 14113, and 14133. Vehicle owners that have NOT had the recall performed as of yet, were offered a $25 gift card if they scheduled an appointment at a dealership...
When the Customer Does Not Return - 04/28/2015
Recall 14294: Camaro owners who received notification that their vehicle was involved in Recall 14294 were instructed to contact the dealership in advance to order new keys. The recall involved replacing their keys and those keys had to be special ordered ...
Reject of the Month - 09/27/2017
... warranty administrator submitted a three line recall transaction on a 1999 Oldsmobile Silhouette van. Two of the recall transactions were accepted, while the third rejected with the excessive parts error. The rejected recall line addressed a concern...
Diesel Engine Block Heater Cord - 07/27/2021
Customer Satisfaction Recall N192264210 Enable Diesel Engine Block Heater Cord and Safety Recall N182206310 Diesel Engine Block Heater Cord have both been closed by GM. VINs that were in “open” status in the recall population were moved to...
Recalled Airbag Modules - 11/25/2014
... airbag modules and their return.Dealers must follow the specific instructions contained with recall 14305 when return shipping the recall components. The components must be returned immediately for analysis. As instructed within the recall, the...
Safety Recall 11094 - 04/27/2011
Steering Wheel Fastener Inspection: The 2011 Chevrolet Cruze is involved in the recall that addresses a condition in which the steering wheel may come loose from the steering column. Approximately 2,100 vehicles are involved in the recall. Dealers are...
Customer Satisfaction Recall 10256 - 01/19/2011
Ignition Lock Cylinder Binding-Replace Ignition Lock Cylinder: A recall bulletin has been issued to address a binding condition between the ignition lock cylinder and the housing. The recall applies to certain 2008-2009 Cadillac CTS models without the...
January 2023 Recall Update - 01/04/2023
Customer Satisfaction Recall N212354520-02 Heated Vented Seats Retrofit: The recall bulletin has been updated to include additional makes and models in the population. The warranty section has been updated to include labor times for the additional models....
... rental VIN and rental days must be attached to the job card.Part Return RequestAll ignition switch recall claims that paid in the 15 days prior to May 28, 2014, for which parts have already been returned to the WPC will cause a second WPC request to...
July 2012 Recall Update - 07/02/2012
... and a short circuit could occur. Dealers are to replace and relocate the connectors. The recall is in effect until June 30, 2014.Customer Satisfaction Program 12045A - Ignition Lock Cylinder May Bind-Replace Ignition Lock Cylinder: The recall bulletin...
March 2022 Recall Update - 02/23/2022
Safety Recall N192261860-03 Tonneau Cover Retention: The bulletin has been revised as a reminder for dealers to conduct a review of their over-the-counter sales transactions of recalled part numbers to notify customers based on dealer sales record data....
February 2024 Recall Update - 01/29/2024
Customer Satisfaction Recall N232422680 Moonroof Glass Primer: The recall bulletin addresses a condition in which the moonroof glass was produced without clear surface primer. Dealers are to replace the moonroof panel on the involved vehicles. Certain...
November 2017 Recall Update - 10/24/2017
Safety Recall 14491, 14735, 15041, 15043, 15406, 15438, 15815, 15816, 15817, 15826, 28810, and 28811: Takata Air Bag: The recall bulletins that address the air bag assembly on certain 2003-2010 Pontiac Vibe, 2006-2011 Saab 9-3, 2006-2009 Saab 9-5, 2008-2009...
Reject of the Month - 12/18/2012
A seemingly cut and dry recall claim was entered in GWM for reimbursement. The open recall was, Customer Satisfaction Program 10287-Premature Timing Chain Wear-Reprogram Engine Control Module, for a 2009 Chevrolet Traverse. The service advisor reviewed...
October 2011 Recall Update - 10/14/2011
Special Coverage Adjustment 10054D - Fuel Level Sensor Contact Wear: GM has issued this recall to address an issue relating to the premature wear of the contacts on the fuel level sensor. The recall applies to certain 2005-2007 Buick Rainier; 2005-2006...
Recall Vehicle Action Report - 05/12/2010
... advisors are required to do during the write up process is to verify that there are no open recalls on the vehicle. This is accomplished through investigating the vehicle history in GWM to check the "Required Field Actions" section. Recalls encompass...
Safety Recall 10023 - 07/02/2010
... Electric Power Steering Motor - All VINs Loaded: All VINs for vehicles involved in the EPS motor recall are now available in the Investigate Vehicle History. The recall was initially released in March 2010. The recall applies to certain 2005-2010 Chevrolet...
Recall Status: Incomplete Remedy Not Yet Available - 10/03/2014
Recall Status: Incomplete Remedy Not Yet Available: In mid-August this year, the customer recall VIN look-up portion of the Early Warning Reporting, Foreign Defect Reporting and Motor Vehicle and Equipment Recall Regulation went into effect. In order ...
January 2018 Recall Update - 12/21/2017
Safety Recall 17009: Front Passenger Airbag Inflator: GM has released recall 17009 that affects approximately 24,400 vehicles that are currently registered in certain states. The front airbag inflator may have the potential for the intrusion of moisture...
Preliminary Takata Airbag Recall - 07/28/2016
... in early June providing dealers with important information regarding the Preliminary Takata Airbag Recall. The first message was released on June 2, by Steve Hill, sharing details about NHTSA's investigation into the performance of Takata airbag inflators. Certain...
November 2016 Recall Update - 10/26/2016
Noncompliance Recall 12212B: Turn Signal Lamp Outage Indicator Not Working: The recall bulletin has been updated to include a revision to the service procedure section. Special Coverage 12313C: Engine Balance Chain: The special coverage has been...
January 2019 Recall Update - 12/19/2018
Safety Recalls 15040, 15044, 15045, 15046, 15442, and 15818: Takata Air Bag Recall: GM dealers are authorized to replace suspect front passenger air bag inflators on certain 2005-2006 Saab 9-2X vehicles. The vehicle population has been divided into two...
May 2012 Recall Update - 05/02/2012
Noncompliance Recall 03001 - Windshield Urethane Adhesion: Certain 2003 model year Chevrolet Silverado and GMC Sierra trucks built at the Flint Assembly Plant may lack a continuous urethane bonding bead between the body surface and the windshield. Dealers...
Recall Tips - 04/27/2011
Recall 10282 - Recall 10282 outlines the inspection and/or replacement of the PCM for a possible internal failure. As outlined in the recall document, the full part number and lot number located on the module must be included in the correction field of ...
Floor Plan Reimbursement - 07/01/2014
When a recall is announced on current model year vehicles, there is a strong possibility that there will be many of the involved vehicles still owned by the dealership. GM will announce a Stop Delivery in GlobalConnect within the Alert Center as a warning...
Ignition Switch Recall - 11/25/2014
GM has added an incentive for owners with vehicles involved in recalls 13454, 14063, 14092, 14113, and 14133. Vehicle owners that have NOT had the recall performed as of yet, were offered a $25 gift card if they scheduled an appointment at a dealership...
When the Customer Does Not Return - 04/28/2015
Recall 14294: Camaro owners who received notification that their vehicle was involved in Recall 14294 were instructed to contact the dealership in advance to order new keys. The recall involved replacing their keys and those keys had to be special ordered ...
Reject of the Month - 09/27/2017
... warranty administrator submitted a three line recall transaction on a 1999 Oldsmobile Silhouette van. Two of the recall transactions were accepted, while the third rejected with the excessive parts error. The rejected recall line addressed a concern...
Diesel Engine Block Heater Cord - 07/27/2021
Customer Satisfaction Recall N192264210 Enable Diesel Engine Block Heater Cord and Safety Recall N182206310 Diesel Engine Block Heater Cord have both been closed by GM. VINs that were in “open” status in the recall population were moved to...
Recalled Airbag Modules - 11/25/2014
... airbag modules and their return.Dealers must follow the specific instructions contained with recall 14305 when return shipping the recall components. The components must be returned immediately for analysis. As instructed within the recall, the...
Safety Recall 11094 - 04/27/2011
Steering Wheel Fastener Inspection: The 2011 Chevrolet Cruze is involved in the recall that addresses a condition in which the steering wheel may come loose from the steering column. Approximately 2,100 vehicles are involved in the recall. Dealers are...
Customer Satisfaction Recall 10256 - 01/19/2011
Ignition Lock Cylinder Binding-Replace Ignition Lock Cylinder: A recall bulletin has been issued to address a binding condition between the ignition lock cylinder and the housing. The recall applies to certain 2008-2009 Cadillac CTS models without the...
January 2023 Recall Update - 01/04/2023
Customer Satisfaction Recall N212354520-02 Heated Vented Seats Retrofit: The recall bulletin has been updated to include additional makes and models in the population. The warranty section has been updated to include labor times for the additional models....
Special Policy Coverage 09186A - 11/18/2010
... has been updated to include an announcement regarding the vehicle's possible involvement in safety recall 06030. If the vehicle is involved in the recall, and the repair procedure has not been performed, the dealer is to perform the recall. If the vehicle...
Recall 11054 - 06/08/2011
... Each campaign contains critical, detailed information, making the regular review of warranty recall transactions extremely important. Without regular review, significant details may be missed. Recall 11054, Reduced Engine Performance and Emission Control,...
December 2021 Recall Update - 12/01/2021
Safety Recall N212329780 Mismatched Spare Tire: Approximately 86 vehicles are included in the recall population that addresses a condition in vehicles equipped with a 17” spare tire and either the 20” accessory road tire or the 18” accessory...
May 2019 Recall Update - 04/22/2019
... vehicles equipped with Side Active Safety-Obstacle Detection Enhanced. Customer Satisfaction Recall N172130462: Loss of Propulsion Due to Low Cell Voltage: Certain 2013 Chevrolet Volt vehicles equipped with a high voltage battery may have a condition...
Recall Validation - 05/29/2019
In cases where GM is unable to validate the successful completion of a safety, noncompliance, or emission recall that involves module reprogramming, the recall is reopened in IVH and the paid transaction is subject to debit. In these cases, a new job...
Recall Repairs - 01/03/2020
Recall work offers an underused opportunity for dealerships to attract and keep large numbers of service customers by identifying their shops as the place for repair work. There are more than 70 million cars and trucks under recall in the US for safety ...
Recall Notes - 01/28/2020
Recall Disclosure: Certain recalls, such as N192269370 Winter Grille Cover Missing Front Camera Hole, contain a customer notice stating that even though the part necessary to complete the recall may be delayed, the vehicle may be delivered to the customer ...
Recall Tip - 02/27/2020
EBCM Reprogramming: Recalls N192268490 and N192261050 both involve reprogramming the Electronic Brake Control Module (EBCM). When both of the recalls are open for a VIN, you do not need to program the module two times to close both open recalls. Only...
Recall Documentation - 07/25/2017
In mid-July, GM announced specific transaction documentation requirements associated with recalls 16007 and 17287. Both recalls address a software defect with the Sensing and Diagnostic Module. The SDM controls airbag and pretensioner deployment. The...
Recall 16007 & 17287: Frontal Airbag & Pretensioner Non Deploy - 07/25/2017
After receiving dealer feedback, GM performed additional time studies and has confirmed that the assigned labor time, 0.3 hours, is sufficient to perform the programming event, copy the claim code, and obtain the required screen shot.
Update: Emission Recall 17337-01 and SUB 17419 - 11/21/2017
... and TCM separately. Tis2Web requires that the two modules are programmed sequentially. Emission recall 17337 has been revised to direct dealers to perform the programming event on involved 2017-2018 Chevrolet Silverado HD and GMC Sierra HD trucks. Additionally,...
Ignition Switch Recall - 06/25/2018
It has been four years since the release of the ignition switch recall. The recall affected 2.6 million Chevrolet Cobalts, Saturn Ions, and other small cars worldwide. Four years later, 92% of the cars that GM believes exist outside a junk yard have been...
Recall Completion - 02/20/2018
... for both new and used vehicle inventory to ensure completion of open field actions, including Recalls (Safety, Noncompliance, Service Parts, and Emissions), Service Update Bulletin, Special Coverage, and Customer Satisfaction prior to vehicle delivery....
Coolant and Recall 18138 - 06/25/2018
The price for Dex-Cool engine coolant has increased. When performing Service Update 18138 for a low coolant condition in 2017-2018 Chevrolet Silverado HD and GMC Sierra HD vehicles equipped with a 6.6L diesel engine, confirm that the accurate price is ...
Recall Completion - 09/27/2016
More than 51 million vehicles were recalled in the US last year, the second most on record, behind 2014, when nearly 64 million vehicles were called back for repairs. According to a JD Power and Associates report, 45 million vehicles recalled from 2013...
Recall Completion Reminder - 02/17/2017
Reporting a vehicle sale prior to completion of a required safety or noncompliance recall repair will trigger a PDI debit and potentially a debit of all of the sales incentives per GM Policy. Ensure that the sales process at the dealership includes a...
Safety Recall 15822C - 02/17/2017
The recall bulletin has been updated to include the replacement of the seat side shield. The update that took effect January 12, 2017, states that the dealer is to install a pusher bracket on the tensioner, replace the seat side shield, and if necessary,...
Open Recall - 03/21/2017
Dealerships that are trading for or purchasing a vehicle from another dealer, are to remind the other dealer of any open field actions on the vehicle and request that the required repairs be performed before completing the vehicle transaction. Confirm ...
Mismatched Spare Tire Recall - 01/27/2022
Recall N212329780-01 addresses a mismatched spare tire. The correction is to either replace the 17-inch spare tire or to leave the 17-inch tire and wheel assembly in place, but secure the 18-inch service spare tire and wheel assembly in the cargo bed ...
Bolt EV/EUV Recall - 12/01/2021
Only Chevrolet EV certified dealers meeting all of the Bolt recall specific training, tools, and equipment requirements are eligible to complete the recall repairs. Warranty claim restrictions are in place in GWM for dealers that do not have the...
Takata Airbag Recall - 06/29/2021
Safety Recall N212328790-01, Front Passenger Airbag Takata Inflator - Priority Group 9, allows for a $20.00 administrative allowance for the return of the used front passenger airbag inflator assembly. This allowance is for document preparation and packaging...
Recall N202324251-01 RRAB - 05/25/2022
... roof rail airbag assembly in GWM. Additionally, the new RPT process is being rolled out with the recall. Technicians must scan the VIN and the new LH part (barcode or QR code) and submit through the RPT process. The VIN must be scanned again and the...
Emission Recall Identification Label - 09/26/2022
When an emission recall is completed on vehicles in California, Colorado, Connecticut, Delaware, Maine, Maryland, Massachusetts, New Jersey, New York, Oregon, Rhode Island, Vermont and Washington only a recall identification label must be installed underhood....
Recall N202324251 Roof Rail Air Bag Inflator - 05/23/2023
The interior temperature of the vehicle must be 90 degrees F or less while performing the repair. If the vehicle interior temperature is in excess of 90 degrees F the interior temperature must be reduced before beginning the repair. If the vehicle needs ...
Continental Tire Recall - 10/26/2023
... a copy of the Continental Product Service Information Bulletin, PSIB 09-23, that relates to the recall. The document provides detail on how to identify a recall tire, how to replace the tire, return of recall tire, and reimbursement. ...
... has been updated to include an announcement regarding the vehicle's possible involvement in safety recall 06030. If the vehicle is involved in the recall, and the repair procedure has not been performed, the dealer is to perform the recall. If the vehicle...
Recall 11054 - 06/08/2011
... Each campaign contains critical, detailed information, making the regular review of warranty recall transactions extremely important. Without regular review, significant details may be missed. Recall 11054, Reduced Engine Performance and Emission Control,...
December 2021 Recall Update - 12/01/2021
Safety Recall N212329780 Mismatched Spare Tire: Approximately 86 vehicles are included in the recall population that addresses a condition in vehicles equipped with a 17” spare tire and either the 20” accessory road tire or the 18” accessory...
May 2019 Recall Update - 04/22/2019
... vehicles equipped with Side Active Safety-Obstacle Detection Enhanced. Customer Satisfaction Recall N172130462: Loss of Propulsion Due to Low Cell Voltage: Certain 2013 Chevrolet Volt vehicles equipped with a high voltage battery may have a condition...
Recall Validation - 05/29/2019
In cases where GM is unable to validate the successful completion of a safety, noncompliance, or emission recall that involves module reprogramming, the recall is reopened in IVH and the paid transaction is subject to debit. In these cases, a new job...
Recall Repairs - 01/03/2020
Recall work offers an underused opportunity for dealerships to attract and keep large numbers of service customers by identifying their shops as the place for repair work. There are more than 70 million cars and trucks under recall in the US for safety ...
Recall Notes - 01/28/2020
Recall Disclosure: Certain recalls, such as N192269370 Winter Grille Cover Missing Front Camera Hole, contain a customer notice stating that even though the part necessary to complete the recall may be delayed, the vehicle may be delivered to the customer ...
Recall Tip - 02/27/2020
EBCM Reprogramming: Recalls N192268490 and N192261050 both involve reprogramming the Electronic Brake Control Module (EBCM). When both of the recalls are open for a VIN, you do not need to program the module two times to close both open recalls. Only...
Recall Documentation - 07/25/2017
In mid-July, GM announced specific transaction documentation requirements associated with recalls 16007 and 17287. Both recalls address a software defect with the Sensing and Diagnostic Module. The SDM controls airbag and pretensioner deployment. The...
Recall 16007 & 17287: Frontal Airbag & Pretensioner Non Deploy - 07/25/2017
After receiving dealer feedback, GM performed additional time studies and has confirmed that the assigned labor time, 0.3 hours, is sufficient to perform the programming event, copy the claim code, and obtain the required screen shot.
Update: Emission Recall 17337-01 and SUB 17419 - 11/21/2017
... and TCM separately. Tis2Web requires that the two modules are programmed sequentially. Emission recall 17337 has been revised to direct dealers to perform the programming event on involved 2017-2018 Chevrolet Silverado HD and GMC Sierra HD trucks. Additionally,...
Ignition Switch Recall - 06/25/2018
It has been four years since the release of the ignition switch recall. The recall affected 2.6 million Chevrolet Cobalts, Saturn Ions, and other small cars worldwide. Four years later, 92% of the cars that GM believes exist outside a junk yard have been...
Recall Completion - 02/20/2018
... for both new and used vehicle inventory to ensure completion of open field actions, including Recalls (Safety, Noncompliance, Service Parts, and Emissions), Service Update Bulletin, Special Coverage, and Customer Satisfaction prior to vehicle delivery....
Coolant and Recall 18138 - 06/25/2018
The price for Dex-Cool engine coolant has increased. When performing Service Update 18138 for a low coolant condition in 2017-2018 Chevrolet Silverado HD and GMC Sierra HD vehicles equipped with a 6.6L diesel engine, confirm that the accurate price is ...
Recall Completion - 09/27/2016
More than 51 million vehicles were recalled in the US last year, the second most on record, behind 2014, when nearly 64 million vehicles were called back for repairs. According to a JD Power and Associates report, 45 million vehicles recalled from 2013...
Recall Completion Reminder - 02/17/2017
Reporting a vehicle sale prior to completion of a required safety or noncompliance recall repair will trigger a PDI debit and potentially a debit of all of the sales incentives per GM Policy. Ensure that the sales process at the dealership includes a...
Safety Recall 15822C - 02/17/2017
The recall bulletin has been updated to include the replacement of the seat side shield. The update that took effect January 12, 2017, states that the dealer is to install a pusher bracket on the tensioner, replace the seat side shield, and if necessary,...
Open Recall - 03/21/2017
Dealerships that are trading for or purchasing a vehicle from another dealer, are to remind the other dealer of any open field actions on the vehicle and request that the required repairs be performed before completing the vehicle transaction. Confirm ...
Mismatched Spare Tire Recall - 01/27/2022
Recall N212329780-01 addresses a mismatched spare tire. The correction is to either replace the 17-inch spare tire or to leave the 17-inch tire and wheel assembly in place, but secure the 18-inch service spare tire and wheel assembly in the cargo bed ...
Bolt EV/EUV Recall - 12/01/2021
Only Chevrolet EV certified dealers meeting all of the Bolt recall specific training, tools, and equipment requirements are eligible to complete the recall repairs. Warranty claim restrictions are in place in GWM for dealers that do not have the...
Takata Airbag Recall - 06/29/2021
Safety Recall N212328790-01, Front Passenger Airbag Takata Inflator - Priority Group 9, allows for a $20.00 administrative allowance for the return of the used front passenger airbag inflator assembly. This allowance is for document preparation and packaging...
Recall N202324251-01 RRAB - 05/25/2022
... roof rail airbag assembly in GWM. Additionally, the new RPT process is being rolled out with the recall. Technicians must scan the VIN and the new LH part (barcode or QR code) and submit through the RPT process. The VIN must be scanned again and the...
Emission Recall Identification Label - 09/26/2022
When an emission recall is completed on vehicles in California, Colorado, Connecticut, Delaware, Maine, Maryland, Massachusetts, New Jersey, New York, Oregon, Rhode Island, Vermont and Washington only a recall identification label must be installed underhood....
Recall N202324251 Roof Rail Air Bag Inflator - 05/23/2023
The interior temperature of the vehicle must be 90 degrees F or less while performing the repair. If the vehicle interior temperature is in excess of 90 degrees F the interior temperature must be reduced before beginning the repair. If the vehicle needs ...
Continental Tire Recall - 10/26/2023
... a copy of the Continental Product Service Information Bulletin, PSIB 09-23, that relates to the recall. The document provides detail on how to identify a recall tire, how to replace the tire, return of recall tire, and reimbursement. ...
Safety Recall 09049A - 04/12/2011
... a defect with the brake lamp switch that does not work as designed due to contamination. The recall applies to certain 2004-2009 Chevrolet Colorado and GMC Canyon vehicles that are registered in Alabama, Arizona, Florida, Georgia, Hawaii, Louisiana,...
Safety Recall 10282B - 04/12/2011
Harsh Transmission Shift, Engine Stall, Engine May Not Start, MIL or SES Lamp: Certain 2005-2008 two wheel drive Pontiac Vibe vehicles equipped with a 1.8L MFI engine may have an improperly manufactured PCM. Dealers are to inspect the production number ...
Emission Recall 11054 - 04/27/2011
... Control-Replace Exhaust Gas Temperature Sensors: Approximately 9,000 vehicles are involved in the recall that address a condition with the circuit board welds on the EGT sensors in the exhaust system. Involved are the 2010 Chevrolet Express, Silverado...
Safety Recall 09049A - 04/27/2011
... are instructed to inspect the production number of the PCM and, if necessary, replace it. The recall has been updated to address the release of the recall in phases due to part availability. The first two phases included the 2005 and 2006 model year...
Noncompliance Recall 11057A - 04/12/2011
... the Electronic Climate Control (ECC) module. Approximately 10,000 vehicles are involved. The recall program has been revised to include a copy of the customer notification letter. ...
Subsequent Recall Part Failures - 03/10/2011
If a part previously installed for a product field action fails, the service agent must determine if warranty coverage applies and submit either a new vehicle warranty transaction or parts replacement warranty transaction after the repair has been completed. ...
Customer Satisfaction Recall 10287A - 03/10/2011
... been instructed to reprogram the engine control module, including the engine oil life monitor. The recall has been updated due to the availability of the required calibration. The recall is being administered in phases, with the first phase for Cadillac...
Upcoming Noncompliance Recall 11057 - 03/10/2011
HVAC System Function: Certain 2011 Buick LaCrosse and Cadillac SRX vehicles may not conform to the Federal Motor Vehicle Safety Standard for the windshield defrosting and defogging systems. Software in the Electronic Climate Control module may disable ...
Recall/Campaign Review - 02/23/2011
Looking out for subtle changes that add to big $... The longer that recall repairs are available the more they evolve; adding small but significant changes along the way. Occasionally changes are made to the labour time, parts required, or net item expenditure....
Customer Satisfaction Recall 10085D - 02/23/2011
Airbag Readiness Light/Service Airbag Message: An update for this recall was released in early February. The recall now supports replacement of the front seat-mounted side impact airbag connectors on all involved vehicles. Involved vehicles include the...
Emission Recall 10136A - 02/23/2011
Loss of Hybrid Function-Replace Batteries: The recall affecting certain 2008-2010 Chevrolet Malibu hybrid vehicles has been revised to include a warning statement before service procedure step 1, a photo and two notes before step 7.3. The recall correction...
Safety Recall 10282A - 02/23/2011
... Parts are now available to begin repairs on 2005 model year vehicles that are involved in the recall that was announced in August 2010. Due to parts availability, the recall is being administered in phases. It is anticipated that parts will be available...
Customer Satisfaction Recall 10287 - 02/23/2011
... vehicles equipped with a HFV6 engine may require reprogramming of the engine control module. The recall affects certain 2007 GMC Acadia; 2007-2009 Cadillac CTS, SRX, STS; and 2009 Buick Enclave, Chevrolet Traverse, GMC Acadia vehicles. The vehicles may...
Emission Recall 10402 - 02/23/2011
Chassis Harness Wired Incorrectly: Recall 10402 was issued in January and involves approximately 1,700 vehicles. Involved vehicles may be releasing air pollutants in excess of standard due to an incorrectly wired chassis harness. Dealers are to inspect...
Safety Recall 10426E - 02/23/2011
... was not manufactured to specification. Dealers are to install a new rear axle cross pin. The recall has been updated to announce a revision to the parts information section. A revision has also been made to step 19 in the service procedure. ...
Safety Recall 11027 - 02/23/2011
Rear Axle Cross Pin Fracture: In December 2010 GM released recall 10426 that addressed the rear axle cross pin fracture on certain 2001 model year Cadillac Escalade, Escalade ESV, Escalade EXT; Chevrolet Avalanche, Colorado, Silverado, Suburban, Tahoe;...
Customer Satisfaction Recall 11030 - 02/23/2011
... a condition affecting the operation or the power liftgate or power sunroof, if equipped. The recall affects certain 2011 Chevrolet Equinox and GMC Terrain vehicles. The calibration was received when the vehicles were serviced for Customer Satisfaction...
Customer Satisfaction Recall 08014B - 11/18/2010
... Date Extended: GM has announced an expiration date extension for the performance of recall 08014. The recall applies to certain 2006-2007 Cadillac DTS limousine/livery vehicles. The recall to install new vent tubes that have been redesigned to include...
Noncompliance Recall 10312 - 11/18/2010
Front Safety Belt Anchor Pretensioner Installation: The front seat belt webbing on certain 2009-2010 Chevrolet Impala vehicles may not be properly secured to the lap belt anchor pretensioner mounted to the side of the seat nearest the door. Dealers are ...
Customer Satisfaction Recall 10257A - 11/18/2010
... events. Dealers are to inspect and, if necessary, replace the BPMV. The service procedure for the recall was updated to include the addition of a note on the GDS diagnostic screen. It is anticipated that only 20 vehicles will require replacement of the...
Safety Recall 10351 - 01/19/2011
Power Steering Line Contact: UPDATE! The safety recall identifies a specific part number associated with the repair procedure. The tie strap that must be used in the recall repair is part number 11509087. The tie strap is used to secure the engine harness...
Safety Recall 10370A - 01/19/2011
... the Equinox/Terrain is dependent on the 11th character and the last eight digits of the VIN. The recall was updated to correct an error in a model name listed in the service procedure. ...
Safety Recall 10426D - 01/19/2011
... also claim 0.1 quart of lubricant required for the repair in net item, not to exceed $2.00. The recall has been updated due to an expansion in the vehicle population. Both the parts and service sections have also been updated. The most recent update...
Customer Satisfaction Recall 11004 - 01/19/2011
Battery Drain - Reprogram Body Control Module: Recall 11004 was issued in early January and involves approximately 9,600 vehicles. Involved vehicles may have an incorrect calibration in the BCM causing interior backlighting in the instrument panel to...
Noncompliance Recall 09298D - 12/24/2010
... Service Center; dealers in Canada are to contact York Electronics for all exchanges. The recall applies to certain 2010 Chevrolet Equinox and GMC Terrain vehicles. ...
... a defect with the brake lamp switch that does not work as designed due to contamination. The recall applies to certain 2004-2009 Chevrolet Colorado and GMC Canyon vehicles that are registered in Alabama, Arizona, Florida, Georgia, Hawaii, Louisiana,...
Safety Recall 10282B - 04/12/2011
Harsh Transmission Shift, Engine Stall, Engine May Not Start, MIL or SES Lamp: Certain 2005-2008 two wheel drive Pontiac Vibe vehicles equipped with a 1.8L MFI engine may have an improperly manufactured PCM. Dealers are to inspect the production number ...
Emission Recall 11054 - 04/27/2011
... Control-Replace Exhaust Gas Temperature Sensors: Approximately 9,000 vehicles are involved in the recall that address a condition with the circuit board welds on the EGT sensors in the exhaust system. Involved are the 2010 Chevrolet Express, Silverado...
Safety Recall 09049A - 04/27/2011
... are instructed to inspect the production number of the PCM and, if necessary, replace it. The recall has been updated to address the release of the recall in phases due to part availability. The first two phases included the 2005 and 2006 model year...
Noncompliance Recall 11057A - 04/12/2011
... the Electronic Climate Control (ECC) module. Approximately 10,000 vehicles are involved. The recall program has been revised to include a copy of the customer notification letter. ...
Subsequent Recall Part Failures - 03/10/2011
If a part previously installed for a product field action fails, the service agent must determine if warranty coverage applies and submit either a new vehicle warranty transaction or parts replacement warranty transaction after the repair has been completed. ...
Customer Satisfaction Recall 10287A - 03/10/2011
... been instructed to reprogram the engine control module, including the engine oil life monitor. The recall has been updated due to the availability of the required calibration. The recall is being administered in phases, with the first phase for Cadillac...
Upcoming Noncompliance Recall 11057 - 03/10/2011
HVAC System Function: Certain 2011 Buick LaCrosse and Cadillac SRX vehicles may not conform to the Federal Motor Vehicle Safety Standard for the windshield defrosting and defogging systems. Software in the Electronic Climate Control module may disable ...
Recall/Campaign Review - 02/23/2011
Looking out for subtle changes that add to big $... The longer that recall repairs are available the more they evolve; adding small but significant changes along the way. Occasionally changes are made to the labour time, parts required, or net item expenditure....
Customer Satisfaction Recall 10085D - 02/23/2011
Airbag Readiness Light/Service Airbag Message: An update for this recall was released in early February. The recall now supports replacement of the front seat-mounted side impact airbag connectors on all involved vehicles. Involved vehicles include the...
Emission Recall 10136A - 02/23/2011
Loss of Hybrid Function-Replace Batteries: The recall affecting certain 2008-2010 Chevrolet Malibu hybrid vehicles has been revised to include a warning statement before service procedure step 1, a photo and two notes before step 7.3. The recall correction...
Safety Recall 10282A - 02/23/2011
... Parts are now available to begin repairs on 2005 model year vehicles that are involved in the recall that was announced in August 2010. Due to parts availability, the recall is being administered in phases. It is anticipated that parts will be available...
Customer Satisfaction Recall 10287 - 02/23/2011
... vehicles equipped with a HFV6 engine may require reprogramming of the engine control module. The recall affects certain 2007 GMC Acadia; 2007-2009 Cadillac CTS, SRX, STS; and 2009 Buick Enclave, Chevrolet Traverse, GMC Acadia vehicles. The vehicles may...
Emission Recall 10402 - 02/23/2011
Chassis Harness Wired Incorrectly: Recall 10402 was issued in January and involves approximately 1,700 vehicles. Involved vehicles may be releasing air pollutants in excess of standard due to an incorrectly wired chassis harness. Dealers are to inspect...
Safety Recall 10426E - 02/23/2011
... was not manufactured to specification. Dealers are to install a new rear axle cross pin. The recall has been updated to announce a revision to the parts information section. A revision has also been made to step 19 in the service procedure. ...
Safety Recall 11027 - 02/23/2011
Rear Axle Cross Pin Fracture: In December 2010 GM released recall 10426 that addressed the rear axle cross pin fracture on certain 2001 model year Cadillac Escalade, Escalade ESV, Escalade EXT; Chevrolet Avalanche, Colorado, Silverado, Suburban, Tahoe;...
Customer Satisfaction Recall 11030 - 02/23/2011
... a condition affecting the operation or the power liftgate or power sunroof, if equipped. The recall affects certain 2011 Chevrolet Equinox and GMC Terrain vehicles. The calibration was received when the vehicles were serviced for Customer Satisfaction...
Customer Satisfaction Recall 08014B - 11/18/2010
... Date Extended: GM has announced an expiration date extension for the performance of recall 08014. The recall applies to certain 2006-2007 Cadillac DTS limousine/livery vehicles. The recall to install new vent tubes that have been redesigned to include...
Noncompliance Recall 10312 - 11/18/2010
Front Safety Belt Anchor Pretensioner Installation: The front seat belt webbing on certain 2009-2010 Chevrolet Impala vehicles may not be properly secured to the lap belt anchor pretensioner mounted to the side of the seat nearest the door. Dealers are ...
Customer Satisfaction Recall 10257A - 11/18/2010
... events. Dealers are to inspect and, if necessary, replace the BPMV. The service procedure for the recall was updated to include the addition of a note on the GDS diagnostic screen. It is anticipated that only 20 vehicles will require replacement of the...
Safety Recall 10351 - 01/19/2011
Power Steering Line Contact: UPDATE! The safety recall identifies a specific part number associated with the repair procedure. The tie strap that must be used in the recall repair is part number 11509087. The tie strap is used to secure the engine harness...
Safety Recall 10370A - 01/19/2011
... the Equinox/Terrain is dependent on the 11th character and the last eight digits of the VIN. The recall was updated to correct an error in a model name listed in the service procedure. ...
Safety Recall 10426D - 01/19/2011
... also claim 0.1 quart of lubricant required for the repair in net item, not to exceed $2.00. The recall has been updated due to an expansion in the vehicle population. Both the parts and service sections have also been updated. The most recent update...
Customer Satisfaction Recall 11004 - 01/19/2011
Battery Drain - Reprogram Body Control Module: Recall 11004 was issued in early January and involves approximately 9,600 vehicles. Involved vehicles may have an incorrect calibration in the BCM causing interior backlighting in the instrument panel to...
Noncompliance Recall 09298D - 12/24/2010
... Service Center; dealers in Canada are to contact York Electronics for all exchanges. The recall applies to certain 2010 Chevrolet Equinox and GMC Terrain vehicles. ...
Customer Satisfaction Recall 10085C - 12/24/2010
... Airbag Message: GM has revised bulletin 10085 to add approximately 9,000 more vehicles to the recall population, including certain 2008 model year Buick Enclave and GMC Acadias. The recall also applies to certain 2010 Chevrolet Malibu, and Pontiac G6...
Safety Recall 10282 - 12/24/2010
... engine stall or a no start condition. Dealers are to inspect and replace the PCM if necessary. The recall applies to 2005-2008 model year Pontiac Vibe vehicles equipped with a 1.8L MFI engine and two wheel drive. ...
Customer Satisfaction Recall 10309 - 12/24/2010
Power Steering Leak: Certain Cadillac SRX vehicles may have a condition in which the power steering gear return line may wear, possibly resulting in a power steering fluid leak. This condition affects approximately 40,000 vehicles. Dealers are to install ...
Noncompliance Recall 10312A - 12/24/2010
Front Safety Belt Anchor Pretensioner Installation: This recall has been revised to include a copy of the customer letter. The recall applies to certain 2009-2010 Chevrolet Impala vehicles for a condition affecting the front safety belt webbing. The webbing...
Safety Recall 10323 - 12/24/2010
Power Steering Leak-Replace Power Steering Line: Approximately 3,000 Cadillac SRX vehicles may develop a power steering fluid leak due to a damaged power steering pressure line. Dealers are to inspect (using a special gauge tool), and if necessary, replace ...
Safety Recall 10351 - 12/24/2010
Power Steering Line Contact: Certain 2010-2011 Buick Lucerne vehicles equipped with a V8 engine and Cadillac DTS vehicles may have been built with the starter or alternator cable being in contact with the power steering return line. This condition could ...
Customer Satisfaction Recall 10354 - 12/24/2010
... and/or Tire and Loading Information Label: A missing tire and loading information label prompted a recall on approximately 7,000 Chevrolet Cruze vehicles. Dealers are to inspect the vehicle for the tire and loading information label and/or certification...
Noncompliance Recall 10367 - 12/24/2010
... center seat position is not accessible as required by Federal Motor Vehicle Safety Standards. The recall applies to certain 2004-2011 model year regular and extended cab trucks without a rear seat and equipped with a front 60/40 split bench seat. Dealers...
Process Review: Recall 10038 - 12/24/2010
Every recall, special policy, or service update has its quirks and recall 10038 is no exception. Many dealers have dealt with this repair enough to know all the ins and outs while others have only seen a few. If your dealership has experienced trouble...
Recall Tip - 04/12/2013
Recall Tip: Product Safety Recall 12180 was released in February 2013. The recall affects certain 2006-2007 Buick Rainier, Chevrolet TrailBlazer, and GMC Envoy; 2006 Chevrolet TrailBlazer EXT and GMC Envoy XL vehicles that are currently or previously ...
August 2012 Recall Update - 08/09/2012
Product Safety Recall 08381A - Intermediate Shaft Detached: Certain 2008 model year GMC Terrain vehicles may have a condition in which the intermediate shaft in the steering system may be disconnected with the steering column in certain driving conditions....
April 2012 Recall Update - 04/13/2012
... model year Volt vehicles. The optional 240 volt home charging unit is not affected by the recall. Dealers are advised to cut off the vehicle end of the old charge cord(s) so it is no longer usable. If a WPC return request is received, both halves of...
March 2012 Recall Update - 03/08/2012
... been added to allow shipping of floor mats for involved vehicles that have been dealer traded. The recall applies to certain 2012 Buick Enclave; 2012 Cadillac CTS; 2011-2012 Chevrolet Captiva; 2012 Chevrolet Cruze, Equinox, Impala, Traverse, Volt and...
December 2012 Recall Update - 12/18/2012
... Involved vehicles are covered for a period of 10 years or 120,000 miles. Upcoming Safety Recall 12106 - Shift Lever Indicator May Not Display Correct Gear: Certain 2008-2010 Chevrolet Malibu and Pontiac G6 vehicles equipped with a 4-speed automatic transmission...
Recall 10426 Update - 06/30/2011
Don't worry, there haven't been any changes made to recall 10426, but there is something important to note when submitting for the Axle Cross Pin Fracture recall. Originally, GM sent each dealer a specific number of axle pin kits to perform the recall...
February 2012 Recall Update - 02/07/2012
... Dealers are also to provide the customer with a copy of the Owner Manual supplement located in the recall bulletin. The bulletin is being released in phases due to part availability. The first phase will include 2007 and 2008 model year vehicles. The...
January 2012 Recall Update - 01/19/2012
... The special coverage covers the condition for a period of 10 years or 120,000 miles.Emission Recall 11223 - Catalytic Converter Mat Erosion: Approximately 3,000 Hummer H2 vehicles equipped with a 6.0L V8 engine may have a condition in which the mat support...
December 2011 Recall Update - 12/15/2011
... necessary, reroute the airbag. 2011 and 2012 model year vehicles are involved.Safety/Noncompliance Recall 11302A - Front Passenger Airbag May Not Deploy in Severe Frontal Crash: Dealers are to install a new front passenger airbag in certain 2012 Chevrolet...
VINs That Fall Between The Cracks - 11/17/2011
Dealing with a recall or a special policy is typically a straightforward process. You only need to confirm that the vehicle has an open recall or special policy and submit for reimbursement once the repair is complete. While this may seem like a fairly...
November 2011 Recall Update - 11/17/2011
... York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia and Wisconsin are included in the recall population. The special coverage covers the condition for 10 years or 120,000 miles. The bulletin has recently been revised to include brake fluid.Noncompliance...
Customer Satisfaction Recall 10085A - 07/02/2010
Airbag Readiness Light/Service Airbag Message - Reroute Wire Harness/Replace Connectors: This recall has been revised to include delivered vehicles. The recall applies to certain 2010 Chevrolet Malibu and Pontiac G6 vehicles. Involved vehicles may experience...
Safety Recall 10088A - 07/02/2010
... are to apply an adhesive to the hood louver to secure it to the hood. The parts required for the recall may be obtained from Dow Automotive or Pittsburgh Glass Works (PGW). ...
Safety Recall 10091B: - 07/02/2010
... within the voltage regulator. Dealers are to inspect and, if necessary, replace the generator. The recall has been revised to include all unsold inventory dealer vehicles in the population. ...
Safety Recall 10093A: - 07/02/2010
... High Octane Fuel: This bulletin has been updated to reflect a classification change to Safety Recall. Certain 2010 Cadillac SRX vehicles equipped with a HFV6 Turbocharged 2.8L engine may require reprogramming of the engine control module (ECM). A pre-ignition...
Safety Recall 10153 - 07/02/2010
... - Permanently Disable and Remove Module: Approximately 1.4 million vehicles are involved in this recall. Certain 2006-2009 Buick Lucerne, 2008-2009 Buick Enclave, 2006-2009 Cadillac DTS, 2007-2009 Cadillac Escalade, Escalade ESV, Escalade EXT, 2008-2009...
... Airbag Message: GM has revised bulletin 10085 to add approximately 9,000 more vehicles to the recall population, including certain 2008 model year Buick Enclave and GMC Acadias. The recall also applies to certain 2010 Chevrolet Malibu, and Pontiac G6...
Safety Recall 10282 - 12/24/2010
... engine stall or a no start condition. Dealers are to inspect and replace the PCM if necessary. The recall applies to 2005-2008 model year Pontiac Vibe vehicles equipped with a 1.8L MFI engine and two wheel drive. ...
Customer Satisfaction Recall 10309 - 12/24/2010
Power Steering Leak: Certain Cadillac SRX vehicles may have a condition in which the power steering gear return line may wear, possibly resulting in a power steering fluid leak. This condition affects approximately 40,000 vehicles. Dealers are to install ...
Noncompliance Recall 10312A - 12/24/2010
Front Safety Belt Anchor Pretensioner Installation: This recall has been revised to include a copy of the customer letter. The recall applies to certain 2009-2010 Chevrolet Impala vehicles for a condition affecting the front safety belt webbing. The webbing...
Safety Recall 10323 - 12/24/2010
Power Steering Leak-Replace Power Steering Line: Approximately 3,000 Cadillac SRX vehicles may develop a power steering fluid leak due to a damaged power steering pressure line. Dealers are to inspect (using a special gauge tool), and if necessary, replace ...
Safety Recall 10351 - 12/24/2010
Power Steering Line Contact: Certain 2010-2011 Buick Lucerne vehicles equipped with a V8 engine and Cadillac DTS vehicles may have been built with the starter or alternator cable being in contact with the power steering return line. This condition could ...
Customer Satisfaction Recall 10354 - 12/24/2010
... and/or Tire and Loading Information Label: A missing tire and loading information label prompted a recall on approximately 7,000 Chevrolet Cruze vehicles. Dealers are to inspect the vehicle for the tire and loading information label and/or certification...
Noncompliance Recall 10367 - 12/24/2010
... center seat position is not accessible as required by Federal Motor Vehicle Safety Standards. The recall applies to certain 2004-2011 model year regular and extended cab trucks without a rear seat and equipped with a front 60/40 split bench seat. Dealers...
Process Review: Recall 10038 - 12/24/2010
Every recall, special policy, or service update has its quirks and recall 10038 is no exception. Many dealers have dealt with this repair enough to know all the ins and outs while others have only seen a few. If your dealership has experienced trouble...
Recall Tip - 04/12/2013
Recall Tip: Product Safety Recall 12180 was released in February 2013. The recall affects certain 2006-2007 Buick Rainier, Chevrolet TrailBlazer, and GMC Envoy; 2006 Chevrolet TrailBlazer EXT and GMC Envoy XL vehicles that are currently or previously ...
August 2012 Recall Update - 08/09/2012
Product Safety Recall 08381A - Intermediate Shaft Detached: Certain 2008 model year GMC Terrain vehicles may have a condition in which the intermediate shaft in the steering system may be disconnected with the steering column in certain driving conditions....
April 2012 Recall Update - 04/13/2012
... model year Volt vehicles. The optional 240 volt home charging unit is not affected by the recall. Dealers are advised to cut off the vehicle end of the old charge cord(s) so it is no longer usable. If a WPC return request is received, both halves of...
March 2012 Recall Update - 03/08/2012
... been added to allow shipping of floor mats for involved vehicles that have been dealer traded. The recall applies to certain 2012 Buick Enclave; 2012 Cadillac CTS; 2011-2012 Chevrolet Captiva; 2012 Chevrolet Cruze, Equinox, Impala, Traverse, Volt and...
December 2012 Recall Update - 12/18/2012
... Involved vehicles are covered for a period of 10 years or 120,000 miles. Upcoming Safety Recall 12106 - Shift Lever Indicator May Not Display Correct Gear: Certain 2008-2010 Chevrolet Malibu and Pontiac G6 vehicles equipped with a 4-speed automatic transmission...
Recall 10426 Update - 06/30/2011
Don't worry, there haven't been any changes made to recall 10426, but there is something important to note when submitting for the Axle Cross Pin Fracture recall. Originally, GM sent each dealer a specific number of axle pin kits to perform the recall...
February 2012 Recall Update - 02/07/2012
... Dealers are also to provide the customer with a copy of the Owner Manual supplement located in the recall bulletin. The bulletin is being released in phases due to part availability. The first phase will include 2007 and 2008 model year vehicles. The...
January 2012 Recall Update - 01/19/2012
... The special coverage covers the condition for a period of 10 years or 120,000 miles.Emission Recall 11223 - Catalytic Converter Mat Erosion: Approximately 3,000 Hummer H2 vehicles equipped with a 6.0L V8 engine may have a condition in which the mat support...
December 2011 Recall Update - 12/15/2011
... necessary, reroute the airbag. 2011 and 2012 model year vehicles are involved.Safety/Noncompliance Recall 11302A - Front Passenger Airbag May Not Deploy in Severe Frontal Crash: Dealers are to install a new front passenger airbag in certain 2012 Chevrolet...
VINs That Fall Between The Cracks - 11/17/2011
Dealing with a recall or a special policy is typically a straightforward process. You only need to confirm that the vehicle has an open recall or special policy and submit for reimbursement once the repair is complete. While this may seem like a fairly...
November 2011 Recall Update - 11/17/2011
... York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia and Wisconsin are included in the recall population. The special coverage covers the condition for 10 years or 120,000 miles. The bulletin has recently been revised to include brake fluid.Noncompliance...
Customer Satisfaction Recall 10085A - 07/02/2010
Airbag Readiness Light/Service Airbag Message - Reroute Wire Harness/Replace Connectors: This recall has been revised to include delivered vehicles. The recall applies to certain 2010 Chevrolet Malibu and Pontiac G6 vehicles. Involved vehicles may experience...
Safety Recall 10088A - 07/02/2010
... are to apply an adhesive to the hood louver to secure it to the hood. The parts required for the recall may be obtained from Dow Automotive or Pittsburgh Glass Works (PGW). ...
Safety Recall 10091B: - 07/02/2010
... within the voltage regulator. Dealers are to inspect and, if necessary, replace the generator. The recall has been revised to include all unsold inventory dealer vehicles in the population. ...
Safety Recall 10093A: - 07/02/2010
... High Octane Fuel: This bulletin has been updated to reflect a classification change to Safety Recall. Certain 2010 Cadillac SRX vehicles equipped with a HFV6 Turbocharged 2.8L engine may require reprogramming of the engine control module (ECM). A pre-ignition...
Safety Recall 10153 - 07/02/2010
... - Permanently Disable and Remove Module: Approximately 1.4 million vehicles are involved in this recall. Certain 2006-2009 Buick Lucerne, 2008-2009 Buick Enclave, 2006-2009 Cadillac DTS, 2007-2009 Cadillac Escalade, Escalade ESV, Escalade EXT, 2008-2009...
Safety Recall 07035A - 06/07/2010
Engine Compartment Fire: This safety recall has been updated to provide a service procedure revision. Certain 1997-2003 Buick Regal GS, Pontiac Grand Prix GTP vehicles equipped with a 3.8L V6 Supercharged engine are involved in the recall. Dealers are...
Safety Recall 09047A - 06/07/2010
... plug wire retention channel at the front of the engine and replace it with new retainers. The recall bulletin has been revised to address a service procedure update. ...
Safety Recall 09149A - 06/07/2010
Front Brake Hose Fitting Corrosion-Replace Front Brake Hoses: The service procedure within recall bulletin 09149A has been updated. The recall involves certain 2003-2007 Cadillac CTS vehicles sold or currently registered in certain states. Dealers are...
Safety Recall 09230B - 06/07/2010
... the frame may separate. The removable body-color roof panel is the only roof panel involved in the recall. The transparent roof panel is not involved in the recall. Dealers are to install a new design roof panel on involved vehicles. The recall applies...
Safety Recall 10023B - 06/07/2010
Loss of Power Steering Assist-Replace Electric Power Steering Motor: The recall bulletin has been updated to include a revision to the parts information and service procedure sections. Certain vehicles that are equipped with electric power steering may...
Safety Recall 09226A - 04/13/2010
Fuel Odor or Spotting on Ground-Replace Fuel Pump Module: Recall bulletin has been revised to include additional vehicles. A fuel leak condition may exist in certain Chevrolet Cobalt and Pontiac G5 vehicles. Dealers are to inspect and if necessary replace...
Noncompliance Recall 09298C - 04/13/2010
... at the dealership. Tools will be issued to dealers based on the volume of assigned vehicles. The recall involves certain 2010 Chevrolet Equinox and GMC Terrain vehicles. Dealers are to replace or reprogram the computer module in the center instrumen...
Noncompliance Recall 10012 - 04/13/2010
HVAC Control Knob Fracture: Approximately 9,000 vehicles are involved in the recall that addresses the possibility that the heating, ventilation, and air conditioning (HVAC) control knobs may fracture and spin on the control shaft. The dealer is to replace...
Safety Recall 10023A and Stop Delivery Update: - 04/13/2010
Recall update to address an extension to the number of eligible days available for floor plan reimbursement due to the delay of part pre shipments. The recall affects certain 2010 Chevrolet Equinox and GMC Terrain vehicles. Involved vehicles may experience ...
Product Safety Recall 09226 - 03/11/2010
Fuel Odor or Spotting on Ground - Replace Fuel Pump Module: The recall addresses a crack that may develop in the plastic supply or return port on the modular reservoir assembly. If a crack develops, fuel will leak from the area. Dealers are to inspect...
Safety Recall 10018B - 03/11/2010
Accelerator Pedal Sticking: Approximately 70,000 vehicles are involved in the recall that addresses the possibility of certain accelerator pedal mechanisms that may mechanically stick in a partially depressed position or return slowly to the idle position....
Product Emission Recall 10022 - 03/11/2010
... the dealer. The customer must provide the VIN of their vehicle so the label may be ordered. This recall is in effect until August 31, 2010 ...
Safety Recall 06041D - 02/04/2010
Body Color Roof Adhesive Separation: The recall has been revised to address an updated service procedure. Roof replacement is required with the new procedure. The recall applies to certain 2005-2007 Chevrolet Corvette vehicles with body color roof. Some...
Noncompliance Recall 09298B - 02/04/2010
... additional information on removing the center instrument panel to prevent damage to the panel. The recall applies to certain 2010 Chevrolet Equinox and 2010 GMC Terrain vehicles. The software in the center instrument panel can cause the heating, air...
Customer Satisfaction Recall 09038A - 10/13/2010
Enhanced Calibration for Transmission Overheat in Extreme Cold Air Temperatures - Expiration Date Extended: The recall has been revised to extend the expiration date of the program. The program that affects certain 2006-2008 Chevrolet Silverado HD and...
Safety Recall 10023D - 10/13/2010
... all references to the use of Loctite. Dealers are not to use Loctite in conjunction with the recall. ...
Safety Recall 10038B - 10/13/2010
... standard carpeted and aftermarket mats are not to be replaced, but must be reinstalled once the recall is complete. The recall applies to all 2009-2010 Pontiac Vibe vehicles. ...
Product Emission Recall 10136 - 10/13/2010
Loss of Hybrid Function-Replace Batteries: GM has issued an update for this special policy due to a shortage of replacement batteries. Approximately 22,500 Chevrolet Malibu Hybrid vehicles, 2008-2010 model year, are involved in the coverage. In late September ...
Safety Recall 10243B - 10/13/2010
... the involved vehicles may have already had the second row recliner inner trim cover modified. The recall applies to certain 2009-2010 Buick Enclave, 2009-2010 Chevrolet Traverse and 2009-2010 GMC Acadia vehicles. The vehicles may have a condition where...
Safety Recall 10282 - 10/13/2010
... MFI engine and a two wheel drive transmission. The announcement letter notified customers of the recall on their vehicle and that they will receive a future notice when parts become available to complete the repair. A defect with the PCM has been identified...
Noncompliance Recall 10292 - 10/13/2010
Occupant Crash Protection: This recall has been issued to ensure conformity to the Federal Motor Vehicle Standard for Occupant Crash Protection. Certain 2009-2010 Cadillac CTS All Wheel Drive and 2009-2010 Cadillac CTS-V vehicles may require modifications...
Upcoming Safety Recall 10323 - 10/13/2010
Power Steering Pressure Line: A potential power steering line leak is the cause for this recall on certain 2010 Cadillac SRX vehicles equipped with a 2.8L or a 3.0L gas engine. The condition is caused by a crimp during the manufacturing process damaging...
Customer Satisfaction Recall 09051 - 09/16/2010
Temporary Reduction in Power Brake Assist in Extreme Cold Weather: The recall has been updated to announce an extended expiration date. The program that affects certain 2009 Buick Enclave, Chevrolet Traverse, and GMC Acadia vehicles that are registered...
Safety Recall 10018 - 09/16/2010
Accelerator Pedal Sticking: The service procedure in the safety recall has been revised to eliminate the requirement to contact the Technical Assistance Center if the clearance between the stopper and the housing is greater than 2.70 mm. Additionally,...
Safety Recall 10243A - 09/16/2010
Second Row Safety Belt Interference - Revised Service Procedure: Bulletin has been updated to include a revision to the service procedure. Certain 2009-2010 Buick Enclave, Chevrolet Traverse, and GMC Acadia vehicles may have a condition in which the second ...
Engine Compartment Fire: This safety recall has been updated to provide a service procedure revision. Certain 1997-2003 Buick Regal GS, Pontiac Grand Prix GTP vehicles equipped with a 3.8L V6 Supercharged engine are involved in the recall. Dealers are...
Safety Recall 09047A - 06/07/2010
... plug wire retention channel at the front of the engine and replace it with new retainers. The recall bulletin has been revised to address a service procedure update. ...
Safety Recall 09149A - 06/07/2010
Front Brake Hose Fitting Corrosion-Replace Front Brake Hoses: The service procedure within recall bulletin 09149A has been updated. The recall involves certain 2003-2007 Cadillac CTS vehicles sold or currently registered in certain states. Dealers are...
Safety Recall 09230B - 06/07/2010
... the frame may separate. The removable body-color roof panel is the only roof panel involved in the recall. The transparent roof panel is not involved in the recall. Dealers are to install a new design roof panel on involved vehicles. The recall applies...
Safety Recall 10023B - 06/07/2010
Loss of Power Steering Assist-Replace Electric Power Steering Motor: The recall bulletin has been updated to include a revision to the parts information and service procedure sections. Certain vehicles that are equipped with electric power steering may...
Safety Recall 09226A - 04/13/2010
Fuel Odor or Spotting on Ground-Replace Fuel Pump Module: Recall bulletin has been revised to include additional vehicles. A fuel leak condition may exist in certain Chevrolet Cobalt and Pontiac G5 vehicles. Dealers are to inspect and if necessary replace...
Noncompliance Recall 09298C - 04/13/2010
... at the dealership. Tools will be issued to dealers based on the volume of assigned vehicles. The recall involves certain 2010 Chevrolet Equinox and GMC Terrain vehicles. Dealers are to replace or reprogram the computer module in the center instrumen...
Noncompliance Recall 10012 - 04/13/2010
HVAC Control Knob Fracture: Approximately 9,000 vehicles are involved in the recall that addresses the possibility that the heating, ventilation, and air conditioning (HVAC) control knobs may fracture and spin on the control shaft. The dealer is to replace...
Safety Recall 10023A and Stop Delivery Update: - 04/13/2010
Recall update to address an extension to the number of eligible days available for floor plan reimbursement due to the delay of part pre shipments. The recall affects certain 2010 Chevrolet Equinox and GMC Terrain vehicles. Involved vehicles may experience ...
Product Safety Recall 09226 - 03/11/2010
Fuel Odor or Spotting on Ground - Replace Fuel Pump Module: The recall addresses a crack that may develop in the plastic supply or return port on the modular reservoir assembly. If a crack develops, fuel will leak from the area. Dealers are to inspect...
Safety Recall 10018B - 03/11/2010
Accelerator Pedal Sticking: Approximately 70,000 vehicles are involved in the recall that addresses the possibility of certain accelerator pedal mechanisms that may mechanically stick in a partially depressed position or return slowly to the idle position....
Product Emission Recall 10022 - 03/11/2010
... the dealer. The customer must provide the VIN of their vehicle so the label may be ordered. This recall is in effect until August 31, 2010 ...
Safety Recall 06041D - 02/04/2010
Body Color Roof Adhesive Separation: The recall has been revised to address an updated service procedure. Roof replacement is required with the new procedure. The recall applies to certain 2005-2007 Chevrolet Corvette vehicles with body color roof. Some...
Noncompliance Recall 09298B - 02/04/2010
... additional information on removing the center instrument panel to prevent damage to the panel. The recall applies to certain 2010 Chevrolet Equinox and 2010 GMC Terrain vehicles. The software in the center instrument panel can cause the heating, air...
Customer Satisfaction Recall 09038A - 10/13/2010
Enhanced Calibration for Transmission Overheat in Extreme Cold Air Temperatures - Expiration Date Extended: The recall has been revised to extend the expiration date of the program. The program that affects certain 2006-2008 Chevrolet Silverado HD and...
Safety Recall 10023D - 10/13/2010
... all references to the use of Loctite. Dealers are not to use Loctite in conjunction with the recall. ...
Safety Recall 10038B - 10/13/2010
... standard carpeted and aftermarket mats are not to be replaced, but must be reinstalled once the recall is complete. The recall applies to all 2009-2010 Pontiac Vibe vehicles. ...
Product Emission Recall 10136 - 10/13/2010
Loss of Hybrid Function-Replace Batteries: GM has issued an update for this special policy due to a shortage of replacement batteries. Approximately 22,500 Chevrolet Malibu Hybrid vehicles, 2008-2010 model year, are involved in the coverage. In late September ...
Safety Recall 10243B - 10/13/2010
... the involved vehicles may have already had the second row recliner inner trim cover modified. The recall applies to certain 2009-2010 Buick Enclave, 2009-2010 Chevrolet Traverse and 2009-2010 GMC Acadia vehicles. The vehicles may have a condition where...
Safety Recall 10282 - 10/13/2010
... MFI engine and a two wheel drive transmission. The announcement letter notified customers of the recall on their vehicle and that they will receive a future notice when parts become available to complete the repair. A defect with the PCM has been identified...
Noncompliance Recall 10292 - 10/13/2010
Occupant Crash Protection: This recall has been issued to ensure conformity to the Federal Motor Vehicle Standard for Occupant Crash Protection. Certain 2009-2010 Cadillac CTS All Wheel Drive and 2009-2010 Cadillac CTS-V vehicles may require modifications...
Upcoming Safety Recall 10323 - 10/13/2010
Power Steering Pressure Line: A potential power steering line leak is the cause for this recall on certain 2010 Cadillac SRX vehicles equipped with a 2.8L or a 3.0L gas engine. The condition is caused by a crimp during the manufacturing process damaging...
Customer Satisfaction Recall 09051 - 09/16/2010
Temporary Reduction in Power Brake Assist in Extreme Cold Weather: The recall has been updated to announce an extended expiration date. The program that affects certain 2009 Buick Enclave, Chevrolet Traverse, and GMC Acadia vehicles that are registered...
Safety Recall 10018 - 09/16/2010
Accelerator Pedal Sticking: The service procedure in the safety recall has been revised to eliminate the requirement to contact the Technical Assistance Center if the clearance between the stopper and the housing is greater than 2.70 mm. Additionally,...
Safety Recall 10243A - 09/16/2010
Second Row Safety Belt Interference - Revised Service Procedure: Bulletin has been updated to include a revision to the service procedure. Certain 2009-2010 Buick Enclave, Chevrolet Traverse, and GMC Acadia vehicles may have a condition in which the second ...
Upcoming Safety Recall 10282 - 09/16/2010
Engine Stall Due to PCM Failure: Approximately 200,000 Pontiac Vibe vehicles are included in this recall may have an improperly manufactured PCM. There is also an issue with components that may prematurely fail. Dealers are to inspect the production number...
Customer Satisfaction Recall 08312A - 08/10/2010
Convertible Roof Cover Separation - Expiration Date Extended: This recall has been updated to announce an extended expiration date. The program has been extended to May 31, 2011. The recall affects certain 2008-2009 Chevrolet Corvette vehicles equipped...
Safety Recall 09049 - 08/10/2010
... Rico, South Carolina, Texas, US Virgin Islands, and Utah. Due to limited parts availability, the recall is being administered in phases. The first phase was issued in late June to involved customers residing in Arizona. Parts were made available to repair...
Customer Satisfaction Recall 09160A - 08/10/2010
Clutch Spring Fracture-Replace Clutch - Expiration Date Extended: This recall has been updated to announce an extended expiration date. The program has been extended to July 31, 2011. The recall affects certain 2009 Chevrolet Corvette ZR1 vehicles....
Safety Recall 09199A - 08/10/2010
Loss of Power Brake Assist in Extreme Cold Weather - Revised Service Procedure: The service procedure for recall 09199 has been revised to include a statement to ensure the air intake connector is properly aligned with the throttle body to prevent a whistling...
Customer Satisfaction Recall 09237C - 08/10/2010
Product Enhancements - Part Information Revision: This recall has been updated to announce an extended expiration date. The program has been updated to include a revision to the Parts Information section. The service kit required for the repair on AWD...
Safety Recall 10023C - 08/10/2010
Loss of Power Steering Assist - Replace Electric Power Steering Motor: This recall has been revised to address updates to the parts information and service procedure sections. The recall applies to certain 2005-2010 Chevrolet Cobalt and 2007-2010 Pontiac...
Safety Recall 10038A - 08/10/2010
Potential Floor Mat Interference with the Accelerator Pedal: In mid July GM issued this recall which affects approximately 70,000 Pontiac Vibe vehicles, 2009-2010 model year. It has been determined that there is the potential for an unsecured or incompatible...
Safety Recall 10117A - 08/10/2010
... may develop a low resistance short within the voltage regulator. In March, GM released safety recall 10091 for this condition on certain 2010 Chevrolet Express and GMC Savana vehicles. GM has identified that some of the generators were sold over the...
Emission Recall 10136 - 08/10/2010
... may require replacement of the hybrid batteries and a reprogram of the engine control module. The recall applies to certain 2008-2010 model year Malibu vehicles. The recall addresses a condition in which the hybrid function may become inoperative. ...
Emission Recall 10148 - 08/10/2010
MIL May Not Illuminate for EVAP Emission System Faults: Dealers must reprogram the Engine Control Module on approximately 1,400 Pontiac and Chevrolet vehicles equipped with either a 2.4L 4 cylinder engine or a 2.2L 4 cylinder engine, respectively. Involved ...
Emission Recall 10149 - 08/10/2010
... 5,100 Buick, Chevrolet and GMC vehicles require reprogramming of the Engine Control Module. The recall applies to certain 2006 Lucerne models equipped with a 4.6L V8 engine and 2006 TrailBlazer and Envoy models equipped with a 4.2L I-6 engine that...
Safety Recall 10153B - 08/10/2010
Heated Windshield Washer Module Short Circuit: Approximately 1.4 million vehicles are involved in this recall. Certain 2006-2009 Buick Lucerne, 2008-2009 Buick Enclave, 2006-2009 Cadillac DTS, 2007-2009 Cadillac Escalade, Escalade ESV, Escalade EXT, 2008-2009...
Safety Recall 09230 - 05/12/2010
... movement or a water leak in the headliner. Dealers are to install a new design roof panel. The recall applies to certain 2005-2007 Chevrolet Corvette models with a removable roof and 2006-2007 Corvette Z06 models. ...
Safety Recall 10091A - 05/12/2010
Voltage Regulator Internal Low Resistance Short: Certain 2010 Chevrolet Express and GMC Savana 2500/3500/4500 series vehicles equipped with a 145 amp generator may have a condition in which the generator may develop a low resistance short within the voltage ...
Safety Recall 10118 - 05/12/2010
... cause a signal interruption within the column. Approximately 40,000 vehicles are involved in the recall. ...
Safety Recall 08244A - 01/06/2010
Transfer Case: The recall has been revised due to updates to the claim information section. Dealers must now submit for the transfer case when submitting a claim. The recall applies to certain 2008 Chevrolet 1500 AWD Express and GMC 1500 AWD Savanna vehicles....
Customer Satisfaction Recall 09104 - 01/06/2010
Front Door Latch Freezing: Certain 2008-2009 Cadillac CTS and 2009 Cadillac CTS-V vehicles registered in certain cold weather states may have a condition where water may enter the front door latch housing and potentially freeze. If this condition presents ...
Noncompliance Recall 09322 - 01/06/2010
... Dealers are to install a new label. The labels will also be mailed to customers of record. The recall expires on March 31, 2010. ...
Upcoming Safety Recall 09230 - 01/06/2010
Roof Panel Separation: Approximately 22,000 Corvette vehicles are involved in an upcoming recall that requires the dealer to replace the roof panel. The adhesive between the roof panel and the frame may separate. Involved in the recall is the 2005-2007...
Upcoming Noncompliance Recall 09298 - 01/06/2010
Instrument Panel Software: Certain 2010 Chevrolet Equinox and GMC Terrain vehicles may require replacement of the center instrument panel. Approximately 59,000 vehicles are involved. Software in the panel may cause the HVAC, defrost and radio controls ...
Customer Satisfaction Recall 09241B - 11/18/2010
Transmission Clutch Housing Fracture-Expiration Date Extended: A recall that affects certain 2008-2009 Chevrolet Tahoe and GMC Yukon; and 2009 Cadillac Escalade, Chevrolet Silverado and GMC Sierra vehicles equipped with a two mode hybrid transmission...
Customer Satisfaction Recall 10193 - 08/10/2010
Headliner Odor: Certain 2011 model year Buick Regal vehicles may produce an odor from the headliner. Dealers are to inspect, and if necessary, replace the headliner.
Recall 14192A - 11/25/2014
The recall instructs dealers to reprogram the Transfer Case Control Module to address a condition in which the transfer case may switch to neutral without operator input. GM has indicated that there have been many cases where switches and modules are...
SKF Seal Safety Recall - 11/25/2014
SKF Corporation announced a recall for rear axle seals (hub seals) that applies to certain GM full-size truck and van products, 1999-2010 model years. While the recalled seals were never used by GM in production or in service, they may have been installed...
Engine Stall Due to PCM Failure: Approximately 200,000 Pontiac Vibe vehicles are included in this recall may have an improperly manufactured PCM. There is also an issue with components that may prematurely fail. Dealers are to inspect the production number...
Customer Satisfaction Recall 08312A - 08/10/2010
Convertible Roof Cover Separation - Expiration Date Extended: This recall has been updated to announce an extended expiration date. The program has been extended to May 31, 2011. The recall affects certain 2008-2009 Chevrolet Corvette vehicles equipped...
Safety Recall 09049 - 08/10/2010
... Rico, South Carolina, Texas, US Virgin Islands, and Utah. Due to limited parts availability, the recall is being administered in phases. The first phase was issued in late June to involved customers residing in Arizona. Parts were made available to repair...
Customer Satisfaction Recall 09160A - 08/10/2010
Clutch Spring Fracture-Replace Clutch - Expiration Date Extended: This recall has been updated to announce an extended expiration date. The program has been extended to July 31, 2011. The recall affects certain 2009 Chevrolet Corvette ZR1 vehicles....
Safety Recall 09199A - 08/10/2010
Loss of Power Brake Assist in Extreme Cold Weather - Revised Service Procedure: The service procedure for recall 09199 has been revised to include a statement to ensure the air intake connector is properly aligned with the throttle body to prevent a whistling...
Customer Satisfaction Recall 09237C - 08/10/2010
Product Enhancements - Part Information Revision: This recall has been updated to announce an extended expiration date. The program has been updated to include a revision to the Parts Information section. The service kit required for the repair on AWD...
Safety Recall 10023C - 08/10/2010
Loss of Power Steering Assist - Replace Electric Power Steering Motor: This recall has been revised to address updates to the parts information and service procedure sections. The recall applies to certain 2005-2010 Chevrolet Cobalt and 2007-2010 Pontiac...
Safety Recall 10038A - 08/10/2010
Potential Floor Mat Interference with the Accelerator Pedal: In mid July GM issued this recall which affects approximately 70,000 Pontiac Vibe vehicles, 2009-2010 model year. It has been determined that there is the potential for an unsecured or incompatible...
Safety Recall 10117A - 08/10/2010
... may develop a low resistance short within the voltage regulator. In March, GM released safety recall 10091 for this condition on certain 2010 Chevrolet Express and GMC Savana vehicles. GM has identified that some of the generators were sold over the...
Emission Recall 10136 - 08/10/2010
... may require replacement of the hybrid batteries and a reprogram of the engine control module. The recall applies to certain 2008-2010 model year Malibu vehicles. The recall addresses a condition in which the hybrid function may become inoperative. ...
Emission Recall 10148 - 08/10/2010
MIL May Not Illuminate for EVAP Emission System Faults: Dealers must reprogram the Engine Control Module on approximately 1,400 Pontiac and Chevrolet vehicles equipped with either a 2.4L 4 cylinder engine or a 2.2L 4 cylinder engine, respectively. Involved ...
Emission Recall 10149 - 08/10/2010
... 5,100 Buick, Chevrolet and GMC vehicles require reprogramming of the Engine Control Module. The recall applies to certain 2006 Lucerne models equipped with a 4.6L V8 engine and 2006 TrailBlazer and Envoy models equipped with a 4.2L I-6 engine that...
Safety Recall 10153B - 08/10/2010
Heated Windshield Washer Module Short Circuit: Approximately 1.4 million vehicles are involved in this recall. Certain 2006-2009 Buick Lucerne, 2008-2009 Buick Enclave, 2006-2009 Cadillac DTS, 2007-2009 Cadillac Escalade, Escalade ESV, Escalade EXT, 2008-2009...
Safety Recall 09230 - 05/12/2010
... movement or a water leak in the headliner. Dealers are to install a new design roof panel. The recall applies to certain 2005-2007 Chevrolet Corvette models with a removable roof and 2006-2007 Corvette Z06 models. ...
Safety Recall 10091A - 05/12/2010
Voltage Regulator Internal Low Resistance Short: Certain 2010 Chevrolet Express and GMC Savana 2500/3500/4500 series vehicles equipped with a 145 amp generator may have a condition in which the generator may develop a low resistance short within the voltage ...
Safety Recall 10118 - 05/12/2010
... cause a signal interruption within the column. Approximately 40,000 vehicles are involved in the recall. ...
Safety Recall 08244A - 01/06/2010
Transfer Case: The recall has been revised due to updates to the claim information section. Dealers must now submit for the transfer case when submitting a claim. The recall applies to certain 2008 Chevrolet 1500 AWD Express and GMC 1500 AWD Savanna vehicles....
Customer Satisfaction Recall 09104 - 01/06/2010
Front Door Latch Freezing: Certain 2008-2009 Cadillac CTS and 2009 Cadillac CTS-V vehicles registered in certain cold weather states may have a condition where water may enter the front door latch housing and potentially freeze. If this condition presents ...
Noncompliance Recall 09322 - 01/06/2010
... Dealers are to install a new label. The labels will also be mailed to customers of record. The recall expires on March 31, 2010. ...
Upcoming Safety Recall 09230 - 01/06/2010
Roof Panel Separation: Approximately 22,000 Corvette vehicles are involved in an upcoming recall that requires the dealer to replace the roof panel. The adhesive between the roof panel and the frame may separate. Involved in the recall is the 2005-2007...
Upcoming Noncompliance Recall 09298 - 01/06/2010
Instrument Panel Software: Certain 2010 Chevrolet Equinox and GMC Terrain vehicles may require replacement of the center instrument panel. Approximately 59,000 vehicles are involved. Software in the panel may cause the HVAC, defrost and radio controls ...
Customer Satisfaction Recall 09241B - 11/18/2010
Transmission Clutch Housing Fracture-Expiration Date Extended: A recall that affects certain 2008-2009 Chevrolet Tahoe and GMC Yukon; and 2009 Cadillac Escalade, Chevrolet Silverado and GMC Sierra vehicles equipped with a two mode hybrid transmission...
Customer Satisfaction Recall 10193 - 08/10/2010
Headliner Odor: Certain 2011 model year Buick Regal vehicles may produce an odor from the headliner. Dealers are to inspect, and if necessary, replace the headliner.
Recall 14192A - 11/25/2014
The recall instructs dealers to reprogram the Transfer Case Control Module to address a condition in which the transfer case may switch to neutral without operator input. GM has indicated that there have been many cases where switches and modules are...
SKF Seal Safety Recall - 11/25/2014
SKF Corporation announced a recall for rear axle seals (hub seals) that applies to certain GM full-size truck and van products, 1999-2010 model years. While the recalled seals were never used by GM in production or in service, they may have been installed...
Recall 14116 & 14117 EPS - 10/31/2014
A 0.3 hour add has been included with these two recalls for those vehicles with adjustable foot pedals (RPO Code PDC). Technicians should document on the job card when there is a vehicle being repaired with adjustable foot pedals. This documentation will...
Recall 14116 Required Information - 10/31/2014
Specific information is required when submitting transactions for recall 14116. The last 9 digits of the new steering shaft torque sensor serial number must be entered in the labour dependency field of the transaction. The serial number is located on...
Part Return for Recall 14305: - 10/31/2014
There are specific part return instructions for the driver front airbag modules replaced as part of safety recall 14305. The recall involves certain 2013-2014 Chevrolet Cruze vehicles. The airbag must be returned to the supplier as instructed and not...
Recall 14294 - Ignition Key: - 10/31/2014
The declination form has been removed from the latest recall revision. The labour operation for "customer refused recall repair" has also been removed. The recall applies to certain 2010-2014 Chevrolet Camaro vehicles.
Recall 15025 Goodyear Fortuna HL Tires - 04/28/2015
A part return project has been established for the return of all tires replaced under recall 15025. The recall applies to Goodyear Fortuna HL P255/65R18 tires. The tires must be returned to the following address: Goodyear Tire and RubberNorth American...
Recall 14294 - 03/26/2015
... and prepare key assemblies for a customer and the customer subsequently refuses completion of the recall, dealers are instructed to claim parts and labor. Submit a ZREG transaction using labor operation 6410070, check the customer enthusiasm indicator,...
Recall Repairs - 01/21/2015
GM continues to work hard, and be creative, in finding owners of vehicles with the ignition switch recall. In November 2014, only about 58% of owners have had the recall performed, which leaves just over 830,000 yet to be repaired in the U.S. GM has sent...
Recall 14591 - 01/21/2015
... are to be updated to the 2014/2015 part number as part of the service procedure contained with the recall. Some technicians have found that the plugs they are installing are the same as what was in the vehicle. The correct part number for the plug is...
Important! Recall 14116 - 12/19/2014
... completed properly and/or the sensor is damaged during assembly, the sensor will not learn. The recall contains important technician tips that must be followed. A Video on Demand course, 10214.07D, presents the replacement procedure. Job cards with multiple...
Special Instructions: Recall 15240 - 02/02/2016
Recall 15240 was released last December, and involves certain Buick Enclaves, Chevrolet Traverses, GMC Acadias, and Saturn Outlooks, built prior to March 1, 2012. The recall is to correct a condition in which the gas struts that hold the lift gate up ...
Recall Completion - 01/11/2016
US auto safety officials are working with major automakers to improve recall completion rates, prevent vehicle cyber-attacks, and spot defects earlier. The National Highway Traffic Safety Administration is working with 15 automakers, including GM, Ford,...
SFE Recall Compliance Reminder - 04/08/2016
In early January 2016, SFE eligible VINS delivered and reported sold with an open Safety or Non-Compliance recall showing in IVH, are subject to a SFE debit of the Dealer's Monthly/Quarterly combined SFE earnings. When a vehicle is delivered without performing...
GM Owner Center - Recall Search - 05/24/2016
... and/or Sunday service hours provided a challenge. Where can you go to go to view a vehicle's recall information when there is no access to IVH or GWM? During that time, and any time that GWM or IVH is not in service, dealers may view a vehicle's field...
Safety Recall 15822 - 05/23/2016
This recall affects certain 2014-2015 Chevrolet Silverado and GMC Sierra 1500 Series trucks. GM has announced that there are two different repair procedures for the recall that involve different parts. The first remedy requires replacement of the driver-side...
Upcoming Safety Recall 15206 - 06/30/2015
... of the front outboard seating positions can fatigue and separate over time. Parts to perform the recall are currently not available. When parts become available, dealers will replace the front lap seat belt anchor assemblies. ...
Upcoming Safety Recall 15438 - 06/30/2015
... require replacement of the front passenger airbag inflator, as part of Takata's inflator equipment recall. GM is currently working with Takata, the airbag inflator supplier, to obtain the necessary parts as quickly as possible. Dealers will receive notification...
Recall 14110 - 07/29/2015
There is more than one repair associated with this recall, depending on whether or not the vehicle is in dealer inventory or not. If the vehicle is in inventory, the technician is to replace the PCV valve. Vehicles that are not in dealer inventory require...
Keys for Life Program - 06/02/2015
... for this program on vehicles that have already had the ignition lock cylinder and ignition key recall replacement performed. Each of the recall bulletins (13454, 14063, 14092, 14113 and 14133) state that the program allows dealers to satisfy future customer...
Ignition Recall Update - 06/06/2014
The GM Ignition Recall Safety Information website, www.gmignitionupdate.com, has been enhanced to provide customers with the ability to initiate a parts request for ignition recall parts. The customer's request is sent to the GM Customer Assistance...
Ignition Switch Recall Claim Submission: - 06/06/2014
... a helpful tool for determining the proper part and labour operation for the ignition switch recalls; 13454, 14063, 14092, 14113 and 14133. While the document provides assistance with proper claim submission structure to facilitate prompt claim payment,...
Recall Campaigns - 06/06/2014
In late May, GM announced five new recall campaigns, calling back more than 2.99 million vehicles worldwide for issues literally bumper-to-bumper. The new recalls address tail lamp issues in passenger cars, low beam headlamp failures, hydraulic brake...
The New Recall Center - 07/01/2014
GM has launched the new Recall Center on June 16, 2014. The site is designed to help the customer be kept informed about their vehicles. The new center is located at https://recalls.gm.com. The following features are available on the site:Daily updates...
EPS Assist Recall 14117 - 08/05/2014
The technician must document the last 9 digits of the NEW steering shaft torque sensor on the job card. The serial number is located on the bottom of the caution label. The 9 digits must be entered when submitting the warranty transaction.
Cadillac Recall 14352 - 08/05/2014
Cadillac Escalade owners that were impacted by recall 14352 will be receiving a letter from Cadillac providing them with a full vehicle detail for their 2015MY Escalade. The mailings began July 14, 2014. The services that are expected to be delivered...
Recall Expense - 08/05/2014
GM has gained market share and its stock price has risen 5%. At this stage it appears that the many recalls will not inhibit GM's ability to develop and sell good cars and trucks. Handled correctly, the money GM is spending with the recall and victim...
A 0.3 hour add has been included with these two recalls for those vehicles with adjustable foot pedals (RPO Code PDC). Technicians should document on the job card when there is a vehicle being repaired with adjustable foot pedals. This documentation will...
Recall 14116 Required Information - 10/31/2014
Specific information is required when submitting transactions for recall 14116. The last 9 digits of the new steering shaft torque sensor serial number must be entered in the labour dependency field of the transaction. The serial number is located on...
Part Return for Recall 14305: - 10/31/2014
There are specific part return instructions for the driver front airbag modules replaced as part of safety recall 14305. The recall involves certain 2013-2014 Chevrolet Cruze vehicles. The airbag must be returned to the supplier as instructed and not...
Recall 14294 - Ignition Key: - 10/31/2014
The declination form has been removed from the latest recall revision. The labour operation for "customer refused recall repair" has also been removed. The recall applies to certain 2010-2014 Chevrolet Camaro vehicles.
Recall 15025 Goodyear Fortuna HL Tires - 04/28/2015
A part return project has been established for the return of all tires replaced under recall 15025. The recall applies to Goodyear Fortuna HL P255/65R18 tires. The tires must be returned to the following address: Goodyear Tire and RubberNorth American...
Recall 14294 - 03/26/2015
... and prepare key assemblies for a customer and the customer subsequently refuses completion of the recall, dealers are instructed to claim parts and labor. Submit a ZREG transaction using labor operation 6410070, check the customer enthusiasm indicator,...
Recall Repairs - 01/21/2015
GM continues to work hard, and be creative, in finding owners of vehicles with the ignition switch recall. In November 2014, only about 58% of owners have had the recall performed, which leaves just over 830,000 yet to be repaired in the U.S. GM has sent...
Recall 14591 - 01/21/2015
... are to be updated to the 2014/2015 part number as part of the service procedure contained with the recall. Some technicians have found that the plugs they are installing are the same as what was in the vehicle. The correct part number for the plug is...
Important! Recall 14116 - 12/19/2014
... completed properly and/or the sensor is damaged during assembly, the sensor will not learn. The recall contains important technician tips that must be followed. A Video on Demand course, 10214.07D, presents the replacement procedure. Job cards with multiple...
Special Instructions: Recall 15240 - 02/02/2016
Recall 15240 was released last December, and involves certain Buick Enclaves, Chevrolet Traverses, GMC Acadias, and Saturn Outlooks, built prior to March 1, 2012. The recall is to correct a condition in which the gas struts that hold the lift gate up ...
Recall Completion - 01/11/2016
US auto safety officials are working with major automakers to improve recall completion rates, prevent vehicle cyber-attacks, and spot defects earlier. The National Highway Traffic Safety Administration is working with 15 automakers, including GM, Ford,...
SFE Recall Compliance Reminder - 04/08/2016
In early January 2016, SFE eligible VINS delivered and reported sold with an open Safety or Non-Compliance recall showing in IVH, are subject to a SFE debit of the Dealer's Monthly/Quarterly combined SFE earnings. When a vehicle is delivered without performing...
GM Owner Center - Recall Search - 05/24/2016
... and/or Sunday service hours provided a challenge. Where can you go to go to view a vehicle's recall information when there is no access to IVH or GWM? During that time, and any time that GWM or IVH is not in service, dealers may view a vehicle's field...
Safety Recall 15822 - 05/23/2016
This recall affects certain 2014-2015 Chevrolet Silverado and GMC Sierra 1500 Series trucks. GM has announced that there are two different repair procedures for the recall that involve different parts. The first remedy requires replacement of the driver-side...
Upcoming Safety Recall 15206 - 06/30/2015
... of the front outboard seating positions can fatigue and separate over time. Parts to perform the recall are currently not available. When parts become available, dealers will replace the front lap seat belt anchor assemblies. ...
Upcoming Safety Recall 15438 - 06/30/2015
... require replacement of the front passenger airbag inflator, as part of Takata's inflator equipment recall. GM is currently working with Takata, the airbag inflator supplier, to obtain the necessary parts as quickly as possible. Dealers will receive notification...
Recall 14110 - 07/29/2015
There is more than one repair associated with this recall, depending on whether or not the vehicle is in dealer inventory or not. If the vehicle is in inventory, the technician is to replace the PCV valve. Vehicles that are not in dealer inventory require...
Keys for Life Program - 06/02/2015
... for this program on vehicles that have already had the ignition lock cylinder and ignition key recall replacement performed. Each of the recall bulletins (13454, 14063, 14092, 14113 and 14133) state that the program allows dealers to satisfy future customer...
Ignition Recall Update - 06/06/2014
The GM Ignition Recall Safety Information website, www.gmignitionupdate.com, has been enhanced to provide customers with the ability to initiate a parts request for ignition recall parts. The customer's request is sent to the GM Customer Assistance...
Ignition Switch Recall Claim Submission: - 06/06/2014
... a helpful tool for determining the proper part and labour operation for the ignition switch recalls; 13454, 14063, 14092, 14113 and 14133. While the document provides assistance with proper claim submission structure to facilitate prompt claim payment,...
Recall Campaigns - 06/06/2014
In late May, GM announced five new recall campaigns, calling back more than 2.99 million vehicles worldwide for issues literally bumper-to-bumper. The new recalls address tail lamp issues in passenger cars, low beam headlamp failures, hydraulic brake...
The New Recall Center - 07/01/2014
GM has launched the new Recall Center on June 16, 2014. The site is designed to help the customer be kept informed about their vehicles. The new center is located at https://recalls.gm.com. The following features are available on the site:Daily updates...
EPS Assist Recall 14117 - 08/05/2014
The technician must document the last 9 digits of the NEW steering shaft torque sensor on the job card. The serial number is located on the bottom of the caution label. The 9 digits must be entered when submitting the warranty transaction.
Cadillac Recall 14352 - 08/05/2014
Cadillac Escalade owners that were impacted by recall 14352 will be receiving a letter from Cadillac providing them with a full vehicle detail for their 2015MY Escalade. The mailings began July 14, 2014. The services that are expected to be delivered...
Recall Expense - 08/05/2014
GM has gained market share and its stock price has risen 5%. At this stage it appears that the many recalls will not inhibit GM's ability to develop and sell good cars and trucks. Handled correctly, the money GM is spending with the recall and victim...
Ignition Switch Recall - 02/23/2015
... of Cobalt, HHR, Sky, Solstice, Ion, and G5 owners that have not yet completed the Ignition Switch Recall. The messages are scheduled to run through March 29, and only target those vehicle owners that have not yet had the recall performed on their vehicle....
Recall 14299A - 10/03/2014
Several model and model year vehicles are involved in the recall addressing an unintended ignition key rotation. Pre-shipment of parts supplied by GMCCA will continue until further notice to dealers with involved vehicles. Dealers may order Loctite adhesive,...
Recall 14079 - 09/09/2014
Labour code 9100724 has been added to the Product Safety Recall for Courtesy Transportation. The recall applies to certain 2013-2014 Chevrolet Cruze vehicles equipped with a 1.4L engine.
The Ignition Switch Recall - 09/09/2014
IVHService advisors should confirm the open recall in IVH, accurately documenting the open recall numbers on the job card.The warranty administrator should verify the correct recall number on the job card prior to assigning a labour operation and submitting...
Extended Retention Period for Certain Recall Parts - 09/09/2014
Until further notice, all GM dealers, including Certified Elite dealers, must retain all parts from completed recalls or other field actions. These parts should be tagged with the job card number and VIN, and securely stored in a part retention area that...
Recall Vehicle Action Report - 09/09/2014
The Recall Vehicle Action Report has been revised. The CAM-02 replaces the CAM-01. The updated form reflects only those items that GM is able to manually update. Previous items, such as vehicle sold, stolen or totaled can only be updated through...
Michelin Tire Recall - 01/28/2014
A motor vehicle safety recall is in effect for the Michelin LTX M/S LT225/75R16 LRE tire. The tires are typically found on commercial light trucks, full-sized heavy duty vans, small RV's, and some large pickup trucks. Tire owners may contact the dealership...
Ignition Switch Recall & Courtesy Transportation - 05/09/2014
... transportation must be submitted under the appropriate labour operation noted in the specific recall.If the number of days of courtesy transportation exceeds the limit of dealer empowerment, the transaction must be routed for review.Administration tips...
Ignition Recall and GlobalConnect - 05/09/2014
GM has compiled all of the Ignition Recall related GlobalConnect Messages under a new Ignition Recall icon on the GlobalConnect homepage. Any newly released communications pertaining to the Ignition Recall will also be included in this location. ...
Upcoming Safety Recall 13454 and 14063 - 04/03/2014
Further details have been published regarding the ignition switch replacement recalls in two recently released Global Messages. Courtesy transportation is available for customers who express concern about driving their vehicle and request alternate...
Recall Review - 04/03/2014
Two law firms have been retained by GM to perform an internal review in the handling of the 1.6 million vehicle recall. The recall is linked to 13 deaths and 31 crashes in which air bags failed to inflate. The National Highway Traffic Safety Administration...
Ignition Switch Recall Revision - 05/09/2014
The recalls pertaining to the ignition switch, ignition lock cylinder, and ignition key have undergone revisions to the service procedure and/or the warranty transaction submission sections. Recalls 14113A and 14133A have been updated to include a 0.1...
Courtesy Transportation & the Ignition Switch Recall - 05/09/2014
... on the Aftersales Empowerment Portal. Utilize the labour operation from the appropriate recall bulletin, enter a brief comment, and input "00" (unknown) for the estimated days of rental. Dealers do not have to wait for DMA approval to place a customer...
Customer Satisfaction Recall 13426: Tail Lamp Gasket Seal - 05/09/2014
All vehicles that are involved in this bulletin are identified by VIN within IVH. Recall eligibility must be verified as not all similar vehicles are included in the recall. For those vehicles that are not identified in IVH and that may have a water leak...
August 2013 Recall Update - 07/30/2013
... reprogram the ECM. The special coverage covers the condition for 10 years or 120,000 miles.Safety Recall 12180D: Driver Door Switch Short Circuit: The recall bulletin has been updated to include an inspection and service procedure overview in the service...
Important! Recall 14116 - 12/19/2014
... completed properly and/or the sensor is damaged during assembly, the sensor will not learn. The recall contains important technician tips that must be followed. A Video on Demand course, 10214.07D, presents the replacement procedure. Job cards with multiple...
Safety Recall 12213 - 12/09/2013
Because of the significant number of vehicles involved in this safety recall, it has become necessary for GM to administer the mailing of customer notification letters for the recall in phases. The notification releases are being prioritized based on...
October 2013 Recall Update - 10/01/2013
... The special coverage covers the condition for a period of 10 years or 120,000 miles.Safety Recall 12180E: Driver Door Switch Short Circuit: The recall has been updated to inform technicians that a video demonstrating the vehicle repair is now available...
February 2013 Recall Update - 02/26/2013
Safety Recall 12106B - Shift Lever Indicator May Not Display Correct Gear: Approximately 426,000 vehicles are involved in this program that addresses a condition in which the shift cable conduit end locking tabs could fracture. Dealers are to install...
Recall 12180 and Calls to the TAC - 05/14/2013
In case you missed it, a message was recently posted in GlobalConnect to further clarify procedures in this recall. The subject title, "Three commonly asked questions on GM Safety Recall #12180" addresses the three most common questions asked of TAC regarding...
Reject of the Month - 04/23/2018
... Code 243: Error 081 Cannot Be Authorized and Must Be Corrected. After receiving three recall notices on their 2017 GMC Sierra, the owner brought their vehicle in for service on March 27. The vehicle was involved in the following recall programs: Recall...
Reject of the Month - 04/17/2017
... error codes listed above. In many cases the errors were associated with duplicate performance of recall 16007: frontal airbag and pre-tensioner non-deploy. The recall addresses the SDM of involved vehicles. Dealers are to reprogram the SDM with new software...
Field Action Status Change Form: CAM-03 - 10/01/2021
Some vehicle owners may contact the dealership requesting the closure of a recall campaign, declining to have the recall performed on their vehicle. They may deny completion of the recall to maintain the vehicle in its original, from the factory, state. When...
Recalls as Add On Repairs - 09/09/2014
Service advisors should always verify that there are no open recalls on the vehicle they are writing up for service. However, that doesn't always happen. If an open recall is discovered after a job card has been written, the customer must first be contacted...
Updates, Recalls, & Special Coverage - 08/05/2014
... conditions on the vehicles they build and will notify a customer when a Product Field Action, or recall as many call it, has been opened on their vehicle. Product Field Actions are sometimes announced when a vehicle is very new and many times the involved...
... of Cobalt, HHR, Sky, Solstice, Ion, and G5 owners that have not yet completed the Ignition Switch Recall. The messages are scheduled to run through March 29, and only target those vehicle owners that have not yet had the recall performed on their vehicle....
Recall 14299A - 10/03/2014
Several model and model year vehicles are involved in the recall addressing an unintended ignition key rotation. Pre-shipment of parts supplied by GMCCA will continue until further notice to dealers with involved vehicles. Dealers may order Loctite adhesive,...
Recall 14079 - 09/09/2014
Labour code 9100724 has been added to the Product Safety Recall for Courtesy Transportation. The recall applies to certain 2013-2014 Chevrolet Cruze vehicles equipped with a 1.4L engine.
The Ignition Switch Recall - 09/09/2014
IVHService advisors should confirm the open recall in IVH, accurately documenting the open recall numbers on the job card.The warranty administrator should verify the correct recall number on the job card prior to assigning a labour operation and submitting...
Extended Retention Period for Certain Recall Parts - 09/09/2014
Until further notice, all GM dealers, including Certified Elite dealers, must retain all parts from completed recalls or other field actions. These parts should be tagged with the job card number and VIN, and securely stored in a part retention area that...
Recall Vehicle Action Report - 09/09/2014
The Recall Vehicle Action Report has been revised. The CAM-02 replaces the CAM-01. The updated form reflects only those items that GM is able to manually update. Previous items, such as vehicle sold, stolen or totaled can only be updated through...
Michelin Tire Recall - 01/28/2014
A motor vehicle safety recall is in effect for the Michelin LTX M/S LT225/75R16 LRE tire. The tires are typically found on commercial light trucks, full-sized heavy duty vans, small RV's, and some large pickup trucks. Tire owners may contact the dealership...
Ignition Switch Recall & Courtesy Transportation - 05/09/2014
... transportation must be submitted under the appropriate labour operation noted in the specific recall.If the number of days of courtesy transportation exceeds the limit of dealer empowerment, the transaction must be routed for review.Administration tips...
Ignition Recall and GlobalConnect - 05/09/2014
GM has compiled all of the Ignition Recall related GlobalConnect Messages under a new Ignition Recall icon on the GlobalConnect homepage. Any newly released communications pertaining to the Ignition Recall will also be included in this location. ...
Upcoming Safety Recall 13454 and 14063 - 04/03/2014
Further details have been published regarding the ignition switch replacement recalls in two recently released Global Messages. Courtesy transportation is available for customers who express concern about driving their vehicle and request alternate...
Recall Review - 04/03/2014
Two law firms have been retained by GM to perform an internal review in the handling of the 1.6 million vehicle recall. The recall is linked to 13 deaths and 31 crashes in which air bags failed to inflate. The National Highway Traffic Safety Administration...
Ignition Switch Recall Revision - 05/09/2014
The recalls pertaining to the ignition switch, ignition lock cylinder, and ignition key have undergone revisions to the service procedure and/or the warranty transaction submission sections. Recalls 14113A and 14133A have been updated to include a 0.1...
Courtesy Transportation & the Ignition Switch Recall - 05/09/2014
... on the Aftersales Empowerment Portal. Utilize the labour operation from the appropriate recall bulletin, enter a brief comment, and input "00" (unknown) for the estimated days of rental. Dealers do not have to wait for DMA approval to place a customer...
Customer Satisfaction Recall 13426: Tail Lamp Gasket Seal - 05/09/2014
All vehicles that are involved in this bulletin are identified by VIN within IVH. Recall eligibility must be verified as not all similar vehicles are included in the recall. For those vehicles that are not identified in IVH and that may have a water leak...
August 2013 Recall Update - 07/30/2013
... reprogram the ECM. The special coverage covers the condition for 10 years or 120,000 miles.Safety Recall 12180D: Driver Door Switch Short Circuit: The recall bulletin has been updated to include an inspection and service procedure overview in the service...
Important! Recall 14116 - 12/19/2014
... completed properly and/or the sensor is damaged during assembly, the sensor will not learn. The recall contains important technician tips that must be followed. A Video on Demand course, 10214.07D, presents the replacement procedure. Job cards with multiple...
Safety Recall 12213 - 12/09/2013
Because of the significant number of vehicles involved in this safety recall, it has become necessary for GM to administer the mailing of customer notification letters for the recall in phases. The notification releases are being prioritized based on...
October 2013 Recall Update - 10/01/2013
... The special coverage covers the condition for a period of 10 years or 120,000 miles.Safety Recall 12180E: Driver Door Switch Short Circuit: The recall has been updated to inform technicians that a video demonstrating the vehicle repair is now available...
February 2013 Recall Update - 02/26/2013
Safety Recall 12106B - Shift Lever Indicator May Not Display Correct Gear: Approximately 426,000 vehicles are involved in this program that addresses a condition in which the shift cable conduit end locking tabs could fracture. Dealers are to install...
Recall 12180 and Calls to the TAC - 05/14/2013
In case you missed it, a message was recently posted in GlobalConnect to further clarify procedures in this recall. The subject title, "Three commonly asked questions on GM Safety Recall #12180" addresses the three most common questions asked of TAC regarding...
Reject of the Month - 04/23/2018
... Code 243: Error 081 Cannot Be Authorized and Must Be Corrected. After receiving three recall notices on their 2017 GMC Sierra, the owner brought their vehicle in for service on March 27. The vehicle was involved in the following recall programs: Recall...
Reject of the Month - 04/17/2017
... error codes listed above. In many cases the errors were associated with duplicate performance of recall 16007: frontal airbag and pre-tensioner non-deploy. The recall addresses the SDM of involved vehicles. Dealers are to reprogram the SDM with new software...
Field Action Status Change Form: CAM-03 - 10/01/2021
Some vehicle owners may contact the dealership requesting the closure of a recall campaign, declining to have the recall performed on their vehicle. They may deny completion of the recall to maintain the vehicle in its original, from the factory, state. When...
Recalls as Add On Repairs - 09/09/2014
Service advisors should always verify that there are no open recalls on the vehicle they are writing up for service. However, that doesn't always happen. If an open recall is discovered after a job card has been written, the customer must first be contacted...
Updates, Recalls, & Special Coverage - 08/05/2014
... conditions on the vehicles they build and will notify a customer when a Product Field Action, or recall as many call it, has been opened on their vehicle. Product Field Actions are sometimes announced when a vehicle is very new and many times the involved...
Reject of the Month - 07/01/2014
A Pennsylvania dealer has several transaction rejects associated with Noncompliance Recall 14105, Passenger Side Instrument Panel Performance. The recall applies to certain 2009-2014 Chevrolet Express and GMC Savana vehicles equipped with a passenger...
Pre-Delivery Inspection (PDI) Credit - 09/03/2015
... September 1, 2015, on any new vehicle that is reported sold with an open Safety or Non-Compliance Recall showing in Investigate Vehicle History (IVH). GM states that with the focus on safety, anything less than 100% completion of all safety and...
Continental Replacement Tires - 10/02/2015
Continental Tire has initiated a tire safety recall that affects certain passenger tires. Tires that are involved in the recall include: P225/45R17 91H ContiPro Contact and P205/65R15 95T Extra Load ContiPro Contact. The tires are being recalled for loss...
CTP Vehicles with Open Recalls - 04/08/2016
A rental vehicle cannot be given to a customer when there is an open recall. This is true whether the rental vehicle came from an outside source, or the service agent's own vehicle, as part of the Courtesy Transportation Program. Beginning March 11th,...
Part Returns for Recalls 14030 and 14187 - 11/25/2014
When requested, specific components must be returned to the WPC for recalls 14030 and 14187. The following lists which part(s) to return for each recall:Recall 14030 Side Impact Airbag Connector: Return the yellow connector that is removed as a result...
Top 10 Things Service Advisors Should Never Do - 07/30/2013
Miss a Recall. Most recalls that are performed in dealerships are a result of the customer scheduling an appointment to have the recall performed. GM notifies a customer when a recall has been issued on their vehicle with a letter. However, people move,...
Ignition Switch KEY Points - 06/06/2014
The maximum rental days per recall transaction is 30 days to ensure payment and to avoid having to route the transaction for review. A new transaction should be created every 30 days for extended rentals.Confirm that the rental per day charge...
The New GlobalConnect - 09/03/2015
... link. The link for the CAM-02 is listed in the General Information section of Service Forms. The Recall Vehicle Action Report (CAM-02) is to be used to report the status of open recall vehicles. The completed form is to be listed to the address noted...
Global Warranty Management - 10/08/2012
... Parts Information and Availability link of the Parts tab, under Search Part Information. If a recall is not listed with the VIN in IVH, but the recall repair procedure applies to the vehicle condition, select the closest to or most appropriate labour...
Concern, Cause and Correction - 05/02/2012
Did you know that the 3 C's are required on all warranty repairs? Even on special policy repairs and recalls. More importantly, are the technicians familiar with this policy? All job cards must contain a clear and concise write up with all customer conditions...
Recalls - 10/26/2021
Recalled: GM has announced that the defective lithium-ion battery modules in certain Chevrolet Bolt EVs and EUVs with new lithium-ion modules will be replaced. There are two manufacturing defects that are attributing to the problem, a torn anode tab and ...
Recalls 13454C, 14063C, 14092B, 14113D, & 14133D - 01/21/2015
All of the ignition switch, ignition lock cylinder, and ignition key recalls have been updated. The part information and warranty transaction sections of the bulletins have been revised in an effort to simplify the dealer ordering process for all ignition...
Reject of the Month - June 2021 - 05/26/2021
Reject 067: Part X is not a compatible part for labor code X. NonCompliance Recall N202323021 Incorrect Torsion Bar Built Into Front Seat Belt Retractors is the basis of this month’s Reject of the Month article. The recall addresses...
Slotted Service Keys - 09/27/2016
Certain Buick, Cadillac, Chevrolet, Oldsmobile, and Pontiac vehicles may have been involved in recalls 14172, 14299, 14350 for Unintended Ignition Key Rotation. As a result of the recall, the customer may have purchased additional ignition keys over the...
Super Cruise - 06/25/2018
Recall 17479 involves reprogramming five modules, including HVAC, IPC, ESCM, SRR, and ASCM. When performing the reprogram procedure, the SPS Warranty Claim Code for all five modules must be entered when submitting the transaction. One warranty Claim Code ...
Takata Air Bag - 10/27/2020
... is overseeing efforts to help improve completion rates for the Takata Air Bag Safety Recall. GM is offering a $50 Mastercard Reward Card offer that is available to approximately 97,000 owners affected by the safety recall. Owners that have their vehicles...
Control Module Programming - 12/19/2018
... inaccurate, or missing Warranty Claim Codes are subject to debit. Entry of an invalid WCC on a recall transaction may result in the recall being reopened. ...
Increase In Sales - 05/09/2014
... last month and a 7 percent gain overall. Customers that have been affected by the ignition switch recall were initially offered a $500 discount toward the purchase of a new vehicle. GM is now allowing those customers to qualify for employee pricing....
Service Update Bulletin 13330 - 02/27/2014
... incorrect calibrations values in the Active Fuel Management System, are also involved in Safety Recall 14008. When recall 14008 is performed on the vehicle it will include the calibration for SUB 13330. ...
Customer Satisfaction Program 11034 - 04/12/2011
Service Air Bag Message-Replace Connectors: Approximately 52,000 vehicles are involved in the recall to inspect and, if necessary, replace the front seat mounted side impact air bag connectors. The recall involves certain 2010 Chevrolet Malibu and Pontiac...
Service Workbench: Customer and Vehicle History - 06/30/2011
... for all or part of the vehicle, regardless of what the Applicable Warranty section states. Recalls, however, may still be performed.Vehicle History - Go from the top of the Consultant Dashboard to the bottom to see what warranty transactions have previously...
VIN Too Old? No Labour Operations Available - 04/12/2011
... Occasionally, service departments encounter an older vehicle that has an open campaign or recall that needs to be addressed. Some model years, especially older model years, may no longer be supported in GWM. This issue may cause the vehicle information...
Watch those recalls - 11/18/2010
In recent months there seems to have been an increase in the number of updated (and new) recalls that service departments can encounter. The continual updates and additions require both the service department and the warranty administrator to stay on...
Staying one Step Ahead of Recalls - 01/19/2011
It seems that every time you look there is another special policy or recall that requires its own unique means of processing or special labour operations. Staying ahead of these changes can be a daunting task, but there is a simple solution that is often...
Service Update Bulletins and Stock Units - 05/14/2013
... conditions on the vehicles they build and will notify a customer when a required field action, or recall as it is commonly referred to, has been called on their vehicle. Sometimes these field actions need to be performed on vehicles that have yet to...
A Pennsylvania dealer has several transaction rejects associated with Noncompliance Recall 14105, Passenger Side Instrument Panel Performance. The recall applies to certain 2009-2014 Chevrolet Express and GMC Savana vehicles equipped with a passenger...
Pre-Delivery Inspection (PDI) Credit - 09/03/2015
... September 1, 2015, on any new vehicle that is reported sold with an open Safety or Non-Compliance Recall showing in Investigate Vehicle History (IVH). GM states that with the focus on safety, anything less than 100% completion of all safety and...
Continental Replacement Tires - 10/02/2015
Continental Tire has initiated a tire safety recall that affects certain passenger tires. Tires that are involved in the recall include: P225/45R17 91H ContiPro Contact and P205/65R15 95T Extra Load ContiPro Contact. The tires are being recalled for loss...
CTP Vehicles with Open Recalls - 04/08/2016
A rental vehicle cannot be given to a customer when there is an open recall. This is true whether the rental vehicle came from an outside source, or the service agent's own vehicle, as part of the Courtesy Transportation Program. Beginning March 11th,...
Part Returns for Recalls 14030 and 14187 - 11/25/2014
When requested, specific components must be returned to the WPC for recalls 14030 and 14187. The following lists which part(s) to return for each recall:Recall 14030 Side Impact Airbag Connector: Return the yellow connector that is removed as a result...
Top 10 Things Service Advisors Should Never Do - 07/30/2013
Miss a Recall. Most recalls that are performed in dealerships are a result of the customer scheduling an appointment to have the recall performed. GM notifies a customer when a recall has been issued on their vehicle with a letter. However, people move,...
Ignition Switch KEY Points - 06/06/2014
The maximum rental days per recall transaction is 30 days to ensure payment and to avoid having to route the transaction for review. A new transaction should be created every 30 days for extended rentals.Confirm that the rental per day charge...
The New GlobalConnect - 09/03/2015
... link. The link for the CAM-02 is listed in the General Information section of Service Forms. The Recall Vehicle Action Report (CAM-02) is to be used to report the status of open recall vehicles. The completed form is to be listed to the address noted...
Global Warranty Management - 10/08/2012
... Parts Information and Availability link of the Parts tab, under Search Part Information. If a recall is not listed with the VIN in IVH, but the recall repair procedure applies to the vehicle condition, select the closest to or most appropriate labour...
Concern, Cause and Correction - 05/02/2012
Did you know that the 3 C's are required on all warranty repairs? Even on special policy repairs and recalls. More importantly, are the technicians familiar with this policy? All job cards must contain a clear and concise write up with all customer conditions...
Recalls - 10/26/2021
Recalled: GM has announced that the defective lithium-ion battery modules in certain Chevrolet Bolt EVs and EUVs with new lithium-ion modules will be replaced. There are two manufacturing defects that are attributing to the problem, a torn anode tab and ...
Recalls 13454C, 14063C, 14092B, 14113D, & 14133D - 01/21/2015
All of the ignition switch, ignition lock cylinder, and ignition key recalls have been updated. The part information and warranty transaction sections of the bulletins have been revised in an effort to simplify the dealer ordering process for all ignition...
Reject of the Month - June 2021 - 05/26/2021
Reject 067: Part X is not a compatible part for labor code X. NonCompliance Recall N202323021 Incorrect Torsion Bar Built Into Front Seat Belt Retractors is the basis of this month’s Reject of the Month article. The recall addresses...
Slotted Service Keys - 09/27/2016
Certain Buick, Cadillac, Chevrolet, Oldsmobile, and Pontiac vehicles may have been involved in recalls 14172, 14299, 14350 for Unintended Ignition Key Rotation. As a result of the recall, the customer may have purchased additional ignition keys over the...
Super Cruise - 06/25/2018
Recall 17479 involves reprogramming five modules, including HVAC, IPC, ESCM, SRR, and ASCM. When performing the reprogram procedure, the SPS Warranty Claim Code for all five modules must be entered when submitting the transaction. One warranty Claim Code ...
Takata Air Bag - 10/27/2020
... is overseeing efforts to help improve completion rates for the Takata Air Bag Safety Recall. GM is offering a $50 Mastercard Reward Card offer that is available to approximately 97,000 owners affected by the safety recall. Owners that have their vehicles...
Control Module Programming - 12/19/2018
... inaccurate, or missing Warranty Claim Codes are subject to debit. Entry of an invalid WCC on a recall transaction may result in the recall being reopened. ...
Increase In Sales - 05/09/2014
... last month and a 7 percent gain overall. Customers that have been affected by the ignition switch recall were initially offered a $500 discount toward the purchase of a new vehicle. GM is now allowing those customers to qualify for employee pricing....
Service Update Bulletin 13330 - 02/27/2014
... incorrect calibrations values in the Active Fuel Management System, are also involved in Safety Recall 14008. When recall 14008 is performed on the vehicle it will include the calibration for SUB 13330. ...
Customer Satisfaction Program 11034 - 04/12/2011
Service Air Bag Message-Replace Connectors: Approximately 52,000 vehicles are involved in the recall to inspect and, if necessary, replace the front seat mounted side impact air bag connectors. The recall involves certain 2010 Chevrolet Malibu and Pontiac...
Service Workbench: Customer and Vehicle History - 06/30/2011
... for all or part of the vehicle, regardless of what the Applicable Warranty section states. Recalls, however, may still be performed.Vehicle History - Go from the top of the Consultant Dashboard to the bottom to see what warranty transactions have previously...
VIN Too Old? No Labour Operations Available - 04/12/2011
... Occasionally, service departments encounter an older vehicle that has an open campaign or recall that needs to be addressed. Some model years, especially older model years, may no longer be supported in GWM. This issue may cause the vehicle information...
Watch those recalls - 11/18/2010
In recent months there seems to have been an increase in the number of updated (and new) recalls that service departments can encounter. The continual updates and additions require both the service department and the warranty administrator to stay on...
Staying one Step Ahead of Recalls - 01/19/2011
It seems that every time you look there is another special policy or recall that requires its own unique means of processing or special labour operations. Staying ahead of these changes can be a daunting task, but there is a simple solution that is often...
Service Update Bulletins and Stock Units - 05/14/2013
... conditions on the vehicles they build and will notify a customer when a required field action, or recall as it is commonly referred to, has been called on their vehicle. Sometimes these field actions need to be performed on vehicles that have yet to...
Ignition Switch Parts Return Request - 06/06/2014
An Excel document was attached to Global Message G_0000192928, dated 5/30/2014, which may be used to identify recall transaction parts that are still within the 15-day retention period. There are no separate part return requests from the WPC in Global...
Recalled Parts - 09/09/2014
The "Extended Retention Period for the Certain Recall Parts" article on the front page notifies GM dealers that all parts from completed recalls, or other field actions, must be retained. This policy temporarily replaces and supersedes GM's normal policy...
Older and Non-GM Rental Vehicles - 09/09/2014
GM announced back in April, that due to the expected high demand for rental vehicles associated with the Ignition Recalls, they were waiving the requirement for current model year, or one year prior, vehicles be given to customers as rental vehicles....
Recalled Fortera Tires - 02/23/2015
Recall 15025 addresses certain P255/65R18 Fortera HL tires sold by Goodyear to GM and installed on 2015 Buick Enclave, Chevrolet Traverse, and GMC Acadia vehicles. GM began requesting the return of all tires replaced related to the recall on February ...
Rental Policies - 10/26/2016
... maintenance services. Additionally, rental reimbursement can only be claimed with field action (recalls) repairs if the vehicle is: still within bumper-to-bumper warranty: the recall involves a component that would be covered under the terms of the powertrain...
Changes to Technician Accounting of Labour Time - 08/05/2014
... prior to road testing the vehicle to verify the customer's concern has been corrected. If a recall is being performed on multiple vehicles, such as several vehicles on the service agent's lot, and the repair may result in an inspection only or...
Reimbursing Customers for Product Field Actions - 01/19/2012
Product Field Actions are known to most dealership personnel as simply a recall or a special policy. There are a variety of different recall categories such as safety, emissions, noncompliance, and customer satisfaction, and a recall typically never expires....
Qualifying for a Rental Vehicle - 02/07/2012
... or more days. More than five days requires GM approval. When a customer comes in to have a recall performed, they are eligible for courtesy transportation options whether they still have warranty coverage or not. Unless the recall requires the vehicle...
Ignition Switch & the WPC - 08/05/2014
... WPC Returns" option from the dropdown menu.If the part being returned is for the ignition switch recall, select the "Ignition Switch/Lock Cylinder" option. A unique shipping label is generated for each transaction number, ensuring proper receipt at the...
Core Price Change - 06/30/2015
... for part number 25958410 (exhaust pipe assembly) was eliminated. This part was replaced as part of recall 14523 that affects certain 2008-2009 Chevrolet Corvette vehicles equipped with a 6.2L engine and California emissions. To correct the concern, dealers...
Reject of the Month - August 2021 - 07/27/2021
Error 861: Odometer Discrepancy Discovered An in-stock vehicle required a recall repair prior to delivery. The VIN had been identified on the open recall report and brought to the service advisor’s attention for its completion. The service...
Bolt High Voltage Batteries - 09/26/2022
Bolt owners that have had high voltage batteries replaced as part of the recall may not be aware that the replacement battery came with an 8 year/100,000-mile limited part warranty. If the customer returns to the dealership for the new advanced diagnostic...
Customer Satisfaction Program 17019 Clarification - 02/17/2017
... in the Parts field of the transaction. No amount should be entered in the net item field. The recall bulletin contains a list of oil part numbers; dealers are to select the appropriate part number from the list when performing the repair. If the bulk...
CSMT App - 08/29/2023
... (FPR), Replacement Parts Traceability (RPT), Parts Photo Return (PPR), Service Workbench, and Recall Inbox for field action notifications. Pre-Repair Authorization Process (PRA): The PRA process uses the CSMT app to submit an authorization request prior...
Technician Identification and Accounting of Labor Time - 01/28/2020
... under the following circumstances: When reprogramming multiple vehicles as part of the same recall or service update bulletin. When performing multiple vehicle inspections with no part installation as part of the same recall or service update...
System Upgrades - 05/24/2016
... etc), you will be taken to the Field Action Details page that provides details regarding the recall, including recall and repair descriptions, expiration details and labor operation numbers. This section also includes the Government Agency #, which correlates...
Global Warranty Management - 04/28/2015
... to update the warranty system file. Claims for repairs related to Emissions Warranty and/or recall campaign will be processed only if the system being covered is repairable. Footnote: only repairs that are able to be performed should be considered...
Ignition Switch Websites - 08/05/2014
www.gmignitionupdate.comTotal US vehicle population that is subject to the ignition recall: 2,190,934.The website reports that as of July 24, 2014, the total number of vehicles repaired is 598,484. The site reports that multiple shifts are working...
Ignition Switch Websites - 08/05/2014
www.gmignitionupdate.comTotal US vehicle population that is subject to the ignition recall: 2,190,934.The website reports that as of July 24, 2014, the total number of vehicles repaired is 598,484. The site reports that multiple shifts are working...
Limited Parts Return - 10/03/2014
... the Warranty Parts Center established a limited parts return for parts replaced in accordance with recalls 14030, 14115, 14152, and 14187. The part return requests will follow the standard parts return requirement. Dealers are to retain all parts...
11275B - Carpeted Floor Mats Missing - 03/08/2012
... greatly affected a major manufacturer of floor mats for many GM models. This disruption prompted recall 11275B, which was recently updated for the second time. The revision includes the addition of a new labour operation for the reimbursement of shipping...
What Really Needs to be Printed? - 12/24/2010
... repair bulletin used in performing vehicle repairs. Technicians and/or service advisors printed recall bulletins and attached them to the job card. Investigate Vehicle History (IVH) was printed on (almost) every vehicle that came into the dealership. The...
From the Desk of a Service Manager - 02/04/2010
... difficult.Looking for ways to turn up the volume on the parts and service department? Access the Recall Information option within the Service tab; it is the best resource for a manifest listing of your customers with open campaigns. Confirm parts availability...
CSMT App Enhanced - 12/01/2021
... GM an electronic record of replacement parts that have been installed in vehicles during a recall repair. When required by the recall bulletin, dealers will use the RPT tool to scan the VIN and traceability number (part QR/bar code) which loads the part...
EV Truck Production - 02/23/2022
... Bolt production after the line had been idled as batteries were replaced in existing Bolts under a recall....
An Excel document was attached to Global Message G_0000192928, dated 5/30/2014, which may be used to identify recall transaction parts that are still within the 15-day retention period. There are no separate part return requests from the WPC in Global...
Recalled Parts - 09/09/2014
The "Extended Retention Period for the Certain Recall Parts" article on the front page notifies GM dealers that all parts from completed recalls, or other field actions, must be retained. This policy temporarily replaces and supersedes GM's normal policy...
Older and Non-GM Rental Vehicles - 09/09/2014
GM announced back in April, that due to the expected high demand for rental vehicles associated with the Ignition Recalls, they were waiving the requirement for current model year, or one year prior, vehicles be given to customers as rental vehicles....
Recalled Fortera Tires - 02/23/2015
Recall 15025 addresses certain P255/65R18 Fortera HL tires sold by Goodyear to GM and installed on 2015 Buick Enclave, Chevrolet Traverse, and GMC Acadia vehicles. GM began requesting the return of all tires replaced related to the recall on February ...
Rental Policies - 10/26/2016
... maintenance services. Additionally, rental reimbursement can only be claimed with field action (recalls) repairs if the vehicle is: still within bumper-to-bumper warranty: the recall involves a component that would be covered under the terms of the powertrain...
Changes to Technician Accounting of Labour Time - 08/05/2014
... prior to road testing the vehicle to verify the customer's concern has been corrected. If a recall is being performed on multiple vehicles, such as several vehicles on the service agent's lot, and the repair may result in an inspection only or...
Reimbursing Customers for Product Field Actions - 01/19/2012
Product Field Actions are known to most dealership personnel as simply a recall or a special policy. There are a variety of different recall categories such as safety, emissions, noncompliance, and customer satisfaction, and a recall typically never expires....
Qualifying for a Rental Vehicle - 02/07/2012
... or more days. More than five days requires GM approval. When a customer comes in to have a recall performed, they are eligible for courtesy transportation options whether they still have warranty coverage or not. Unless the recall requires the vehicle...
Ignition Switch & the WPC - 08/05/2014
... WPC Returns" option from the dropdown menu.If the part being returned is for the ignition switch recall, select the "Ignition Switch/Lock Cylinder" option. A unique shipping label is generated for each transaction number, ensuring proper receipt at the...
Core Price Change - 06/30/2015
... for part number 25958410 (exhaust pipe assembly) was eliminated. This part was replaced as part of recall 14523 that affects certain 2008-2009 Chevrolet Corvette vehicles equipped with a 6.2L engine and California emissions. To correct the concern, dealers...
Reject of the Month - August 2021 - 07/27/2021
Error 861: Odometer Discrepancy Discovered An in-stock vehicle required a recall repair prior to delivery. The VIN had been identified on the open recall report and brought to the service advisor’s attention for its completion. The service...
Bolt High Voltage Batteries - 09/26/2022
Bolt owners that have had high voltage batteries replaced as part of the recall may not be aware that the replacement battery came with an 8 year/100,000-mile limited part warranty. If the customer returns to the dealership for the new advanced diagnostic...
Customer Satisfaction Program 17019 Clarification - 02/17/2017
... in the Parts field of the transaction. No amount should be entered in the net item field. The recall bulletin contains a list of oil part numbers; dealers are to select the appropriate part number from the list when performing the repair. If the bulk...
CSMT App - 08/29/2023
... (FPR), Replacement Parts Traceability (RPT), Parts Photo Return (PPR), Service Workbench, and Recall Inbox for field action notifications. Pre-Repair Authorization Process (PRA): The PRA process uses the CSMT app to submit an authorization request prior...
Technician Identification and Accounting of Labor Time - 01/28/2020
... under the following circumstances: When reprogramming multiple vehicles as part of the same recall or service update bulletin. When performing multiple vehicle inspections with no part installation as part of the same recall or service update...
System Upgrades - 05/24/2016
... etc), you will be taken to the Field Action Details page that provides details regarding the recall, including recall and repair descriptions, expiration details and labor operation numbers. This section also includes the Government Agency #, which correlates...
Global Warranty Management - 04/28/2015
... to update the warranty system file. Claims for repairs related to Emissions Warranty and/or recall campaign will be processed only if the system being covered is repairable. Footnote: only repairs that are able to be performed should be considered...
Ignition Switch Websites - 08/05/2014
www.gmignitionupdate.comTotal US vehicle population that is subject to the ignition recall: 2,190,934.The website reports that as of July 24, 2014, the total number of vehicles repaired is 598,484. The site reports that multiple shifts are working...
Ignition Switch Websites - 08/05/2014
www.gmignitionupdate.comTotal US vehicle population that is subject to the ignition recall: 2,190,934.The website reports that as of July 24, 2014, the total number of vehicles repaired is 598,484. The site reports that multiple shifts are working...
Limited Parts Return - 10/03/2014
... the Warranty Parts Center established a limited parts return for parts replaced in accordance with recalls 14030, 14115, 14152, and 14187. The part return requests will follow the standard parts return requirement. Dealers are to retain all parts...
11275B - Carpeted Floor Mats Missing - 03/08/2012
... greatly affected a major manufacturer of floor mats for many GM models. This disruption prompted recall 11275B, which was recently updated for the second time. The revision includes the addition of a new labour operation for the reimbursement of shipping...
What Really Needs to be Printed? - 12/24/2010
... repair bulletin used in performing vehicle repairs. Technicians and/or service advisors printed recall bulletins and attached them to the job card. Investigate Vehicle History (IVH) was printed on (almost) every vehicle that came into the dealership. The...
From the Desk of a Service Manager - 02/04/2010
... difficult.Looking for ways to turn up the volume on the parts and service department? Access the Recall Information option within the Service tab; it is the best resource for a manifest listing of your customers with open campaigns. Confirm parts availability...
CSMT App Enhanced - 12/01/2021
... GM an electronic record of replacement parts that have been installed in vehicles during a recall repair. When required by the recall bulletin, dealers will use the RPT tool to scan the VIN and traceability number (part QR/bar code) which loads the part...
EV Truck Production - 02/23/2022
... Bolt production after the line had been idled as batteries were replaced in existing Bolts under a recall....
Bolt Production - 04/26/2022
... ample supply of new batteries to start building new Bolts while fixing Bolts that are part of the recall. The Orion plant is currently building 2022 model year Bolts with production of the 2023 model starting later this summer....
Dealer Trade - 12/01/2021
... eliminate the possibility of the dealership that is accepting the trade from also performing the recall and submitting a claim prior to the originating dealership. If your dealership is receiving a vehicle from another dealer, confirm that the required...
CSMT App Update - 05/26/2021
... use of the tools in the application, including the PRA process, Field Product Reporting, and Recall Inbox for field action notifications. The update must have been performed by June 1, 2021....
Bulletin Updates - 04/29/2021
... program is still in effect. The bulletin continues to state for each eligible Takata air bag recall repair performed at a GM dealership for which the vehicle owner requested courtesy transportation; dealers should submit for courtesy transportation reimbursement...
BIN - 09/26/2023
Bulletin 22NA119, Chevrolet Bolt EV and Bolt EUV High Voltage Battery Safety Recall Replacement Parts Warranty Information, provides an important note associated with job card documentation and service high voltage battery replacements. The replacement...
Reject of the Month - July 2023 - 06/27/2023
... were programmed to assist with identifying modules that were missed. The Park Assist Retrofit Recalls, N222375790 and N222375791, were recently updated to include additional models. When a vehicle with an open recall for the park assist retrofit has...
For the Technician - 03/27/2020
Make sure that the technician is familiar with the procedure associated with Recall N192275630-02: Brake Assist Feature-Frontview Camera Reprogramming and Configuration. The field action is for reprogramming and configuration and includes a three step...
Parts Required - 03/27/2020
Recall bulletin N192270600-01 involves the installation of a feature that will close off the opening in the seatbelt pretensioner bracket so that exhaust gasses vent away from carpet material. The procedure involves installing two rivets and foil tape. ...
Open Recalls - 05/28/2020
... or working hard to stay ahead of the spring rush, take advantage of this time to complete all open recalls on your courtesy transportation and inventory vehicles. Performing the open recalls now provides the dealership with incoming warranty dollars,...
Retrievable WCC - 09/25/2018
If an invalid/incorrect WCC is submitted with certain safety and noncompliance recalls, the transaction will be reopened on the IVH screen in GWM. If the original WCC is retrievable, dealers should re-use the labor code provided in the recall to resubmit...
Not Retrievable WCC - 09/25/2018
If the original WCC is not retrievable, contact the customer to perform the module programming procedure in order to generate a new WCC for submission. In these cases, the dealer would re-use the labor code provided in the recall bulletin.
Takata Air Bag - 08/20/2018
... up with affected vehicle owners and assist them with scheduling a service appointment to have the recall performed as quickly as possible....
Takata Air Bag - 05/29/2019
The Takata air bag defect has been labeled the largest and most complex safety recalls in US history. The recall involves more than 41.6 million vehicles in the United States. It covers replacement of the frontal air bags, that were made by parts supplier...
Swapping Parts - 08/27/2019
... to the stock vehicle ensuring that they are properly accounted for in the event of a future recall or part warranty extension. If the source of the concern is found from the parts swap, order a new GM or GM approved replacement part for installation...
Virtual Advisors - 07/30/2019
... with service customers. The virtual advisor kiosk performs the typical write up tasks, including recall notification, providing service specials, asking what repairs/maintenance are required, and possibly recommending additionally work. The kiosk will...
Service Update Bulletin - 05/22/2017
... OBD System Software. Owners on record do not receive notification letters for this type of recall....
Recalls and Reprogramming - 10/24/2018
GM is validating the successful completion of safety, noncompliance, and emission recalls that involve module reprogramming. The SPS WCC that has been submitted with the transaction will be reviewed and validated. If, after review, the WCC is invalid,...
Courtesy Transportation Program Guidelines - 04/23/2018
... etc. Finally, prior to placing a unit into the CTP, dealers must check for any open recalls. If the dealer has not performed the necessary repairs to remedy any recall on a vehicle, it is not eligible to be placed into the program and will not...
Reference Number - 12/21/2017
Recall 16185 (No Start or Loss of Propulsion) contains several different repair labor operations based on the correction performed and the IVH Reference Number. The Service Procedure section states that the vehicle manufacture date must be checked to ...
Customer Satisfaction Program 10085 - 06/07/2010
... side impact airbag wire harnesses, and if necessary, reroute the wire harness. Involved in the recall are the 2010 Chevrolet Malibu and 2010 Pontiac G6. ...
Changes to the Pre Delivery Inspection Form - 04/13/2010
... will enable the dealer to more easily check for outstanding required field actions such as open recall campaigns, service update bulletins and software updates at the time of PDI. ...
Sublet Warranty Repairs - 11/18/2010
... exceeds the allowance for labour code V2185.The repair made was to satisfy the product safety recall 09230B for a roof panel separation on a 2005 Corvette. Since the dealership did not have a body shop, the vehicle was repaired as a sublet at a local...
Branded Titles and Special Coverage - 08/30/2012
... on a vehicle with a branded title. In the past, only claims for repairs related to emissions or recalls were allowed on a vehicle with a branded title. In IVH, branded titles and warranty blocks are shown at the top of the print screen.This announcement...
Product Field Action Reimbursements - 06/08/2011
Product Field Actions, recall campaigns, or special coverage adjustments, are issued by GM to address specific vehicle concerns or federal regulatory requirements. Since 2003, if a customer received notice that their vehicle was involved in a field action...
Cadillac Free Vehicle Detail - 07/01/2014
Cadillac owners that were affected by customer satisfaction recall 14352 will be receiving a letter offering them a full vehicle detailing on their 2015 Cadillac Escalade any time within the next 12 months at a participating dealer. The letter instructs...
... ample supply of new batteries to start building new Bolts while fixing Bolts that are part of the recall. The Orion plant is currently building 2022 model year Bolts with production of the 2023 model starting later this summer....
Dealer Trade - 12/01/2021
... eliminate the possibility of the dealership that is accepting the trade from also performing the recall and submitting a claim prior to the originating dealership. If your dealership is receiving a vehicle from another dealer, confirm that the required...
CSMT App Update - 05/26/2021
... use of the tools in the application, including the PRA process, Field Product Reporting, and Recall Inbox for field action notifications. The update must have been performed by June 1, 2021....
Bulletin Updates - 04/29/2021
... program is still in effect. The bulletin continues to state for each eligible Takata air bag recall repair performed at a GM dealership for which the vehicle owner requested courtesy transportation; dealers should submit for courtesy transportation reimbursement...
BIN - 09/26/2023
Bulletin 22NA119, Chevrolet Bolt EV and Bolt EUV High Voltage Battery Safety Recall Replacement Parts Warranty Information, provides an important note associated with job card documentation and service high voltage battery replacements. The replacement...
Reject of the Month - July 2023 - 06/27/2023
... were programmed to assist with identifying modules that were missed. The Park Assist Retrofit Recalls, N222375790 and N222375791, were recently updated to include additional models. When a vehicle with an open recall for the park assist retrofit has...
For the Technician - 03/27/2020
Make sure that the technician is familiar with the procedure associated with Recall N192275630-02: Brake Assist Feature-Frontview Camera Reprogramming and Configuration. The field action is for reprogramming and configuration and includes a three step...
Parts Required - 03/27/2020
Recall bulletin N192270600-01 involves the installation of a feature that will close off the opening in the seatbelt pretensioner bracket so that exhaust gasses vent away from carpet material. The procedure involves installing two rivets and foil tape. ...
Open Recalls - 05/28/2020
... or working hard to stay ahead of the spring rush, take advantage of this time to complete all open recalls on your courtesy transportation and inventory vehicles. Performing the open recalls now provides the dealership with incoming warranty dollars,...
Retrievable WCC - 09/25/2018
If an invalid/incorrect WCC is submitted with certain safety and noncompliance recalls, the transaction will be reopened on the IVH screen in GWM. If the original WCC is retrievable, dealers should re-use the labor code provided in the recall to resubmit...
Not Retrievable WCC - 09/25/2018
If the original WCC is not retrievable, contact the customer to perform the module programming procedure in order to generate a new WCC for submission. In these cases, the dealer would re-use the labor code provided in the recall bulletin.
Takata Air Bag - 08/20/2018
... up with affected vehicle owners and assist them with scheduling a service appointment to have the recall performed as quickly as possible....
Takata Air Bag - 05/29/2019
The Takata air bag defect has been labeled the largest and most complex safety recalls in US history. The recall involves more than 41.6 million vehicles in the United States. It covers replacement of the frontal air bags, that were made by parts supplier...
Swapping Parts - 08/27/2019
... to the stock vehicle ensuring that they are properly accounted for in the event of a future recall or part warranty extension. If the source of the concern is found from the parts swap, order a new GM or GM approved replacement part for installation...
Virtual Advisors - 07/30/2019
... with service customers. The virtual advisor kiosk performs the typical write up tasks, including recall notification, providing service specials, asking what repairs/maintenance are required, and possibly recommending additionally work. The kiosk will...
Service Update Bulletin - 05/22/2017
... OBD System Software. Owners on record do not receive notification letters for this type of recall....
Recalls and Reprogramming - 10/24/2018
GM is validating the successful completion of safety, noncompliance, and emission recalls that involve module reprogramming. The SPS WCC that has been submitted with the transaction will be reviewed and validated. If, after review, the WCC is invalid,...
Courtesy Transportation Program Guidelines - 04/23/2018
... etc. Finally, prior to placing a unit into the CTP, dealers must check for any open recalls. If the dealer has not performed the necessary repairs to remedy any recall on a vehicle, it is not eligible to be placed into the program and will not...
Reference Number - 12/21/2017
Recall 16185 (No Start or Loss of Propulsion) contains several different repair labor operations based on the correction performed and the IVH Reference Number. The Service Procedure section states that the vehicle manufacture date must be checked to ...
Customer Satisfaction Program 10085 - 06/07/2010
... side impact airbag wire harnesses, and if necessary, reroute the wire harness. Involved in the recall are the 2010 Chevrolet Malibu and 2010 Pontiac G6. ...
Changes to the Pre Delivery Inspection Form - 04/13/2010
... will enable the dealer to more easily check for outstanding required field actions such as open recall campaigns, service update bulletins and software updates at the time of PDI. ...
Sublet Warranty Repairs - 11/18/2010
... exceeds the allowance for labour code V2185.The repair made was to satisfy the product safety recall 09230B for a roof panel separation on a 2005 Corvette. Since the dealership did not have a body shop, the vehicle was repaired as a sublet at a local...
Branded Titles and Special Coverage - 08/30/2012
... on a vehicle with a branded title. In the past, only claims for repairs related to emissions or recalls were allowed on a vehicle with a branded title. In IVH, branded titles and warranty blocks are shown at the top of the print screen.This announcement...
Product Field Action Reimbursements - 06/08/2011
Product Field Actions, recall campaigns, or special coverage adjustments, are issued by GM to address specific vehicle concerns or federal regulatory requirements. Since 2003, if a customer received notice that their vehicle was involved in a field action...
Cadillac Free Vehicle Detail - 07/01/2014
Cadillac owners that were affected by customer satisfaction recall 14352 will be receiving a letter offering them a full vehicle detailing on their 2015 Cadillac Escalade any time within the next 12 months at a participating dealer. The letter instructs...
Limited Parts Return - 12/19/2014
The WPC has established a limited parts return for components replaced with recall numbers 13434, 14062, 14096, 14116, and 14340. These return requests will follow GM's standard parts return requirements. This limited parts return went into effect for...
Airbags - 12/19/2014
Takata Corp has refused to comply with a US demand to widen its airbag recall. NHTSA must now decide to take the parts supplier to court or try to convince automakers to perform the repair. NHTSA believes the automaker has the responsibility to declare...
Airbags - 11/25/2014
... excessive force and spray metal shards inside the vehicle. The airbags have prompted the recall of around 17 million cars worldwide in the past six years. ...
Transponder Keys: - 10/31/2014
... effort to ensure that transponders keys obtained from sources other than GMCCA are not used in any recall, warranty, or special coverage repair. ...
Empowerment - 11/25/2014
... please note that some tools are not available in certain states or for use in a stop sale or recall situation, contact your District Manager of Aftersales for further direction. Included within the list of available tools is the Chevrolet, Buick,...
Stop Delivery - 04/28/2016
The Required Field Actions section of IVH provides specific documentation for vehicles that are involved in upcoming recalls with a Stop Delivery notice. The Service Consultant Dashboard also provides indication of the Stop Delivery Order in the Alerts...
Service Policies & Procedures Recent Updates - 01/11/2016
... vehicle with a branded title and warranty block is still eligible for emissions warranty repairs, recalls, and special coverage repairs, but only if the system being covered is repairable. These policies have been in place for some time now. The update...
Takata Air Bags - 06/30/2015
Takata Corporation has agreed to what will be the largest automotive recall in history as investigators search for the root cause for the failure. Approximately 34 million cars are on the list for an airbag replacement, double the number that has already...
Un-Deployed Takata Air Bag Inflator Modules - 10/02/2015
GM has issued a process change for the return of un-deployed Takata air bag inflator modules for safety recalls 14491, 14735, 15406, and upcoming safety recall 15438. Effective with the release of GlobalConnect Message GCUS-9-843, dated 9-4-2015, all...
Recalls and Supporting Documentation - 12/21/2016
In early December, 2016, GM released Customer Satisfaction Program 16055: Reduced Propulsion Power. The recall addresses a concern with the Propulsion Power Reduced message in the driver information center. In addition to the message, the driver may notice...
Reject of the Month - September 2023 - 08/29/2023
... 2022 Chevrolet Bolt. The replacement was not replaced in accordance with the Product Safety Recall involving the High Voltage Battery in the 2020-22MY Bolt EV and EUV (e.g. N212345941). The High Voltage Battery associated with the repair was obtained...
Reject of the Month - 11/21/2017
... the transaction and recognized that the referenced Document ID pertained to a Product Safety Recall, 15595A. After review of IVH, it was determined that the VIN was not contained within the recall population. To correct the error, the warranty administrator...
Researching and Finding Answers on Global - 04/13/2012
... us remember the WINS system, claims paid weekly with memos issued twice a week. While others may recall having to look up labor operations via microfiche films or book format, or even when TSB's were shipped in a mailer box. You may even pleasantly recall...
Counterfeit Air Bags - 11/05/2012
... inspecting or replacing an airbag is the responsibility of the customer. NHTSA has not issued a recall or mandated a specific action; all expenses are the customer's responsibility.Potentially involved GM vehicles include the 2006-2010 Chevrolet Aveo,...
Increase in Recalls - 01/19/2011
Automakers recalled more than 19 million vehicles in about 600 US recall campaigns in 2010; the most since 2004. Toyota led the group with more than 7 million vehicles recalled. Ford Motor Co. reported a decline in the number of vehicles recalled compared...
Special Coverage 10183 - 08/10/2010
... This condition is caused by electrical input signals within the steering column assembly. The recall involves certain 2005-2006 Chevrolet Malibu, Malibu Maxx, 2008 Chevrolet Malibu, Malibu Maxx, 2005-2006 Pontiac G6 and 2008 Pontiac G6 vehicles. Dealers...
Transmitter/Fob Appearance - 07/29/2015
... has been removed. For owners of 2010-2014 Chevrolet Camaro vehicles the condition occurs after recall 14294 has been performed. The condition is present due to production of the key separate from the transmitter on 2015 Camaro vehicles. Dealers may install...
Customer Satisfaction Program 15036 - 04/08/2016
... has been shipped to dealers to support dealer readiness to service vehicles associated with recall 15036. It is critical that dealers return trailer hitch cores as soon as possible. A $100 core has been added to the part number to encourage prompt core...
Safe to Drive - 11/25/2014
... by 10 automakers contain faulty airbags manufactured by Takata Corporation. All 10 automakers' recalls address the same front, passenger side airbag, while recall instructions vary. Some say to fix the vehicle immediately or have the passenger side,...
Isuzu Ascender - 04/12/2013
Special Coverage 11323 and Safety Recall 12180 were recently released by GM addressing a concern with a short circuit in the driver door switch. Both of the bulletins include Isuzu Ascender vehicles. Some Isuzu service facilities may not have the necessary...
Recalls 13454, 14063, 14113 and 14133 - 05/09/2014
Vehicles with open recall numbers 13454 and 14063 will also require completion of 14113 or 14133 depending on the VIN. Always refer to IVH for accurate information regarding open recalls by VIN. Parts required for the completion of the recalls are currently...
DMA Claim Approval Request - 04/03/2014
... the request, go to the Dealer Aftersales Empowerment link and select "Search Empowerment". You can recall the request by customer name, request number, or VIN search. For more information, refer to message G_0000163345 and bulletin 11-00-89-005.&nbs...
Recalls 16007 / 17287 - 11/21/2017
... may be performed again. Because the screen shot must be obtained and attached to the recall transaction, GM does not have a block in place preventing a second reprogram of the module associated with recalls 16007 and 17287....
Recalls 16007 / 17287 - 11/21/2017
... may be performed again. Because the screen shot must be obtained and attached to the recall transaction, GM does not have a block in place preventing a second reprogram of the module associated with recalls 16007 and 17287....
Product Field Action Working Capital Assistance Program - 06/26/2019
... for payment under the program, payments will continue until 3 days after parts, repair, and a recall bulletin are available. When a used vehicle is eligible for assistance, GM will provide the dealer an amount equal to 1% for the first 30 eligible days...
The WPC has established a limited parts return for components replaced with recall numbers 13434, 14062, 14096, 14116, and 14340. These return requests will follow GM's standard parts return requirements. This limited parts return went into effect for...
Airbags - 12/19/2014
Takata Corp has refused to comply with a US demand to widen its airbag recall. NHTSA must now decide to take the parts supplier to court or try to convince automakers to perform the repair. NHTSA believes the automaker has the responsibility to declare...
Airbags - 11/25/2014
... excessive force and spray metal shards inside the vehicle. The airbags have prompted the recall of around 17 million cars worldwide in the past six years. ...
Transponder Keys: - 10/31/2014
... effort to ensure that transponders keys obtained from sources other than GMCCA are not used in any recall, warranty, or special coverage repair. ...
Empowerment - 11/25/2014
... please note that some tools are not available in certain states or for use in a stop sale or recall situation, contact your District Manager of Aftersales for further direction. Included within the list of available tools is the Chevrolet, Buick,...
Stop Delivery - 04/28/2016
The Required Field Actions section of IVH provides specific documentation for vehicles that are involved in upcoming recalls with a Stop Delivery notice. The Service Consultant Dashboard also provides indication of the Stop Delivery Order in the Alerts...
Service Policies & Procedures Recent Updates - 01/11/2016
... vehicle with a branded title and warranty block is still eligible for emissions warranty repairs, recalls, and special coverage repairs, but only if the system being covered is repairable. These policies have been in place for some time now. The update...
Takata Air Bags - 06/30/2015
Takata Corporation has agreed to what will be the largest automotive recall in history as investigators search for the root cause for the failure. Approximately 34 million cars are on the list for an airbag replacement, double the number that has already...
Un-Deployed Takata Air Bag Inflator Modules - 10/02/2015
GM has issued a process change for the return of un-deployed Takata air bag inflator modules for safety recalls 14491, 14735, 15406, and upcoming safety recall 15438. Effective with the release of GlobalConnect Message GCUS-9-843, dated 9-4-2015, all...
Recalls and Supporting Documentation - 12/21/2016
In early December, 2016, GM released Customer Satisfaction Program 16055: Reduced Propulsion Power. The recall addresses a concern with the Propulsion Power Reduced message in the driver information center. In addition to the message, the driver may notice...
Reject of the Month - September 2023 - 08/29/2023
... 2022 Chevrolet Bolt. The replacement was not replaced in accordance with the Product Safety Recall involving the High Voltage Battery in the 2020-22MY Bolt EV and EUV (e.g. N212345941). The High Voltage Battery associated with the repair was obtained...
Reject of the Month - 11/21/2017
... the transaction and recognized that the referenced Document ID pertained to a Product Safety Recall, 15595A. After review of IVH, it was determined that the VIN was not contained within the recall population. To correct the error, the warranty administrator...
Researching and Finding Answers on Global - 04/13/2012
... us remember the WINS system, claims paid weekly with memos issued twice a week. While others may recall having to look up labor operations via microfiche films or book format, or even when TSB's were shipped in a mailer box. You may even pleasantly recall...
Counterfeit Air Bags - 11/05/2012
... inspecting or replacing an airbag is the responsibility of the customer. NHTSA has not issued a recall or mandated a specific action; all expenses are the customer's responsibility.Potentially involved GM vehicles include the 2006-2010 Chevrolet Aveo,...
Increase in Recalls - 01/19/2011
Automakers recalled more than 19 million vehicles in about 600 US recall campaigns in 2010; the most since 2004. Toyota led the group with more than 7 million vehicles recalled. Ford Motor Co. reported a decline in the number of vehicles recalled compared...
Special Coverage 10183 - 08/10/2010
... This condition is caused by electrical input signals within the steering column assembly. The recall involves certain 2005-2006 Chevrolet Malibu, Malibu Maxx, 2008 Chevrolet Malibu, Malibu Maxx, 2005-2006 Pontiac G6 and 2008 Pontiac G6 vehicles. Dealers...
Transmitter/Fob Appearance - 07/29/2015
... has been removed. For owners of 2010-2014 Chevrolet Camaro vehicles the condition occurs after recall 14294 has been performed. The condition is present due to production of the key separate from the transmitter on 2015 Camaro vehicles. Dealers may install...
Customer Satisfaction Program 15036 - 04/08/2016
... has been shipped to dealers to support dealer readiness to service vehicles associated with recall 15036. It is critical that dealers return trailer hitch cores as soon as possible. A $100 core has been added to the part number to encourage prompt core...
Safe to Drive - 11/25/2014
... by 10 automakers contain faulty airbags manufactured by Takata Corporation. All 10 automakers' recalls address the same front, passenger side airbag, while recall instructions vary. Some say to fix the vehicle immediately or have the passenger side,...
Isuzu Ascender - 04/12/2013
Special Coverage 11323 and Safety Recall 12180 were recently released by GM addressing a concern with a short circuit in the driver door switch. Both of the bulletins include Isuzu Ascender vehicles. Some Isuzu service facilities may not have the necessary...
Recalls 13454, 14063, 14113 and 14133 - 05/09/2014
Vehicles with open recall numbers 13454 and 14063 will also require completion of 14113 or 14133 depending on the VIN. Always refer to IVH for accurate information regarding open recalls by VIN. Parts required for the completion of the recalls are currently...
DMA Claim Approval Request - 04/03/2014
... the request, go to the Dealer Aftersales Empowerment link and select "Search Empowerment". You can recall the request by customer name, request number, or VIN search. For more information, refer to message G_0000163345 and bulletin 11-00-89-005.&nbs...
Recalls 16007 / 17287 - 11/21/2017
... may be performed again. Because the screen shot must be obtained and attached to the recall transaction, GM does not have a block in place preventing a second reprogram of the module associated with recalls 16007 and 17287....
Recalls 16007 / 17287 - 11/21/2017
... may be performed again. Because the screen shot must be obtained and attached to the recall transaction, GM does not have a block in place preventing a second reprogram of the module associated with recalls 16007 and 17287....
Product Field Action Working Capital Assistance Program - 06/26/2019
... for payment under the program, payments will continue until 3 days after parts, repair, and a recall bulletin are available. When a used vehicle is eligible for assistance, GM will provide the dealer an amount equal to 1% for the first 30 eligible days...
Reimbursement Request - 11/29/2018
When presented with a customer request for a special coverage or recall reimbursement always review the parameters outlined within the bulletin, as well as IVH, confirming vehicle involvement. Specifically review the section contained within the bulletin...
Shuttle Service: Is Your Dealership Claiming It? - 11/29/2018
... for same day repairs, but cannot be claimed with any of the GM maintenance labor operations or recalls on vehicles that are out of the bumper-to-bumper warranty, unless the involved components in the recall would be covered under the terms of the powertrain...
Reject of the Month - September 2021 - 08/30/2021
... for adjusted transaction previously adjusted A transaction was submitted for the performance of recall N1962265660 - Rear Window Defroster Thermal Events. Certain 2014-19 model year Chevrolet Silverado and GMC Sierra trucks equipped with a power sliding...
Reject of the Month - October 2023 - 09/25/2023
Error 857: SPS events not found for all modules related to Field Action. A dealer performed Recall N222375791: Park Assist Retrofit on a 2023 Chevrolet TrailBlazer. The transaction was submitted with labor operation number 9106540 and 1.1 hrs labor. The...
Important Updates - 12/26/2023
Electronic Exchange Part Process - A portion of the process for Electronic Exchange Parts used for warranty and recall repairs has been updated, effective January 1, 2024 as announced in Global Message GCUS-9-15478. In the past, dealers received...
Merry Christmas from jlwarranty - 11/29/2023
... and tools were also available throughout the year within the online Warranty Community, including Recall and Special Coverage Searches, Warranty Help Cards, and the monthly releases of Warranty and the Technician/Warranty and the Service Advisor. The...
Merry Christmas from jlwarranty - 12/01/2021
... available throughout the year within the Members Area, including the Powertrain Coverage Look Up, Recall and Special Coverage Searches, Warranty Help Cards, and the monthly releases of Warranty and the Technician/Warranty and the Service Advisor. The...
Reject of the Month - March 2022 - 02/23/2022
... department with a service engine soon light and service emissions message concerns as well as a recall. Repair line 1 addressed the SES light. The technician performed diagnosis for DTC P2ADA determining that the reductant quality sensor was internally...
CSMT App Enhanced - 08/22/2022
... (FPR), Replacement Parts Traceability (RPT), Parts Photo Return (PPR), Service Workbench, and Recall Inbox for field action notifications. Pre-Repair Authorization Process (PRA): The PRA process uses the CSMT app to submit an authorization request prior...
Error Codes - 09/24/2019
... process ensures that repairs are completed successfully, effectively eliminating the post-payment recall validation process of reopening recalls and debiting transactions with unsuccessful reprogramming events. In addition to announcing the launch, the...
Courtesy Transportation - 02/27/2020
... (excluding Diesel warranty), Hybrid warranty (excluding Voltec warranty), and Field Action (Recall) repairs when the vehicle is still under the Bumper-to-Bumper warranty or the recall is Powertrain related and the vehicle is still under the Powertrain...
Warranty Analysis - 01/03/2020
... payment, with certain months trending higher. This could be due to a seasonal trend an influx of recall repairs. After viewing the report, take a moment to identify areas that may increase your days for payment, such as waiting for additional information...
Special Coverage Policy Repairs - 08/27/2019
... on the Investigate Vehicle History (IVH) screen under Applicable Warranties. Unlike a factory recall, special coverage adjustments should not be performed unless the customer is experiencing the condition described in the bulletin. Service advisors should...
Global Warranty Management - 09/25/2018
... owners while their vehicle is at a GM dealership for repair. Additionally, customers that have the recall repair completed prior to December 31, 2018, can earn a $50.00 completion bonus. In early September, 62% of involved vehicles had been serviced,...
Reprogramming & Field Actions - 03/27/2019
... the calibration. When GM is unable to confirm the successful reprogramming of the module, the recall is reopened and the paid transaction is subject to debit. This policy affects all safety, noncompliance, and emissions recalls involving module reprogramming...
Field Actions - 11/21/2017
... be checked for open field actions. Vehicle safety is of the utmost importance and performing open recalls is a means to that end. Does your dealership, both sales and service, have processes in place to identify open recalls? The sales process should...
Branded Titles and Warranty Blocks - 12/21/2017
... voided. The voided warranty is displayed in IVH; however, if a branded titled vehicle has an open recall, the repair stated in the recall should still be perfomed. Special Coverage adjustments are also still allowed to be performed on vehicles...
Open or Pending Product Field Actions on Inventory Vehicles - 11/29/2016
... but IVH still shows an open field action, dealers are instructed to contact the DBC Open Recall Line with the job card number and the agent will provide available incentive information. Warranty transactions that are submitted, accepted, and paid...
A Few Facts about Special Coverage Adjustments - 08/23/2016
... their vehicle has the condition described in the letter. Special coverage repairs are not like recalls; if your service advisor discovers a special coverage in the Applicable Warranty section of IVH and the customer doesn't have a concern related to...
Product Field Action Bulletins - 06/27/2016
... number, and the title.The ten-digit global reference number identifies which region initiated the recall, and a seven-digit GWM number is indicated. In most cases, the last five digits of these numbers are identical to the five-digit field action number.The...
Warranty Blocks and Branded Titles - 05/23/2023
... in IVH, ONLY the following services may be provided: Safety, Non-Compliance, and Emissions Recalls - Repairs must be performed on branded title vehicles per the GM published recall bulletin. No pre-approval is required. Special Coverage Adjustment Programs...
Reject of the Month - April 2022 - 03/28/2022
Error 861: Odometer Discrepancy Discovered An in-stock vehicle required two recall repairs prior to delivery, including N202314670 Front Center Seat Belt May Not Be Attached and N192264451 Premature Brake Wear Notification. The service advisor opened...
Quick Rental Update - 10/26/2021
... initial primary focus will be supporting Chevrolet Bolt customers with rental needs during Bolt recall repairs. ...
Reject of the Month - 01/11/2016
... as salvage, scrap, junk, totaled, etc. Only claims for repairs related to Emissions Warranty/recall campaign/special coverage will be processed, and only if the system being covered is repairable.A dealer performed Special Coverage 11135 on a 2006 Chevrolet...
Certified Pre-Owned Vehicles and Open Recalls - 06/30/2015
One of the requirements of the CPO process is to make the repairs stated in any open recall, customer satisfaction program, or service update before certifying any used vehicle. GM has recently performed a review of the certified vehicles listed in the...
When presented with a customer request for a special coverage or recall reimbursement always review the parameters outlined within the bulletin, as well as IVH, confirming vehicle involvement. Specifically review the section contained within the bulletin...
Shuttle Service: Is Your Dealership Claiming It? - 11/29/2018
... for same day repairs, but cannot be claimed with any of the GM maintenance labor operations or recalls on vehicles that are out of the bumper-to-bumper warranty, unless the involved components in the recall would be covered under the terms of the powertrain...
Reject of the Month - September 2021 - 08/30/2021
... for adjusted transaction previously adjusted A transaction was submitted for the performance of recall N1962265660 - Rear Window Defroster Thermal Events. Certain 2014-19 model year Chevrolet Silverado and GMC Sierra trucks equipped with a power sliding...
Reject of the Month - October 2023 - 09/25/2023
Error 857: SPS events not found for all modules related to Field Action. A dealer performed Recall N222375791: Park Assist Retrofit on a 2023 Chevrolet TrailBlazer. The transaction was submitted with labor operation number 9106540 and 1.1 hrs labor. The...
Important Updates - 12/26/2023
Electronic Exchange Part Process - A portion of the process for Electronic Exchange Parts used for warranty and recall repairs has been updated, effective January 1, 2024 as announced in Global Message GCUS-9-15478. In the past, dealers received...
Merry Christmas from jlwarranty - 11/29/2023
... and tools were also available throughout the year within the online Warranty Community, including Recall and Special Coverage Searches, Warranty Help Cards, and the monthly releases of Warranty and the Technician/Warranty and the Service Advisor. The...
Merry Christmas from jlwarranty - 12/01/2021
... available throughout the year within the Members Area, including the Powertrain Coverage Look Up, Recall and Special Coverage Searches, Warranty Help Cards, and the monthly releases of Warranty and the Technician/Warranty and the Service Advisor. The...
Reject of the Month - March 2022 - 02/23/2022
... department with a service engine soon light and service emissions message concerns as well as a recall. Repair line 1 addressed the SES light. The technician performed diagnosis for DTC P2ADA determining that the reductant quality sensor was internally...
CSMT App Enhanced - 08/22/2022
... (FPR), Replacement Parts Traceability (RPT), Parts Photo Return (PPR), Service Workbench, and Recall Inbox for field action notifications. Pre-Repair Authorization Process (PRA): The PRA process uses the CSMT app to submit an authorization request prior...
Error Codes - 09/24/2019
... process ensures that repairs are completed successfully, effectively eliminating the post-payment recall validation process of reopening recalls and debiting transactions with unsuccessful reprogramming events. In addition to announcing the launch, the...
Courtesy Transportation - 02/27/2020
... (excluding Diesel warranty), Hybrid warranty (excluding Voltec warranty), and Field Action (Recall) repairs when the vehicle is still under the Bumper-to-Bumper warranty or the recall is Powertrain related and the vehicle is still under the Powertrain...
Warranty Analysis - 01/03/2020
... payment, with certain months trending higher. This could be due to a seasonal trend an influx of recall repairs. After viewing the report, take a moment to identify areas that may increase your days for payment, such as waiting for additional information...
Special Coverage Policy Repairs - 08/27/2019
... on the Investigate Vehicle History (IVH) screen under Applicable Warranties. Unlike a factory recall, special coverage adjustments should not be performed unless the customer is experiencing the condition described in the bulletin. Service advisors should...
Global Warranty Management - 09/25/2018
... owners while their vehicle is at a GM dealership for repair. Additionally, customers that have the recall repair completed prior to December 31, 2018, can earn a $50.00 completion bonus. In early September, 62% of involved vehicles had been serviced,...
Reprogramming & Field Actions - 03/27/2019
... the calibration. When GM is unable to confirm the successful reprogramming of the module, the recall is reopened and the paid transaction is subject to debit. This policy affects all safety, noncompliance, and emissions recalls involving module reprogramming...
Field Actions - 11/21/2017
... be checked for open field actions. Vehicle safety is of the utmost importance and performing open recalls is a means to that end. Does your dealership, both sales and service, have processes in place to identify open recalls? The sales process should...
Branded Titles and Warranty Blocks - 12/21/2017
... voided. The voided warranty is displayed in IVH; however, if a branded titled vehicle has an open recall, the repair stated in the recall should still be perfomed. Special Coverage adjustments are also still allowed to be performed on vehicles...
Open or Pending Product Field Actions on Inventory Vehicles - 11/29/2016
... but IVH still shows an open field action, dealers are instructed to contact the DBC Open Recall Line with the job card number and the agent will provide available incentive information. Warranty transactions that are submitted, accepted, and paid...
A Few Facts about Special Coverage Adjustments - 08/23/2016
... their vehicle has the condition described in the letter. Special coverage repairs are not like recalls; if your service advisor discovers a special coverage in the Applicable Warranty section of IVH and the customer doesn't have a concern related to...
Product Field Action Bulletins - 06/27/2016
... number, and the title.The ten-digit global reference number identifies which region initiated the recall, and a seven-digit GWM number is indicated. In most cases, the last five digits of these numbers are identical to the five-digit field action number.The...
Warranty Blocks and Branded Titles - 05/23/2023
... in IVH, ONLY the following services may be provided: Safety, Non-Compliance, and Emissions Recalls - Repairs must be performed on branded title vehicles per the GM published recall bulletin. No pre-approval is required. Special Coverage Adjustment Programs...
Reject of the Month - April 2022 - 03/28/2022
Error 861: Odometer Discrepancy Discovered An in-stock vehicle required two recall repairs prior to delivery, including N202314670 Front Center Seat Belt May Not Be Attached and N192264451 Premature Brake Wear Notification. The service advisor opened...
Quick Rental Update - 10/26/2021
... initial primary focus will be supporting Chevrolet Bolt customers with rental needs during Bolt recall repairs. ...
Reject of the Month - 01/11/2016
... as salvage, scrap, junk, totaled, etc. Only claims for repairs related to Emissions Warranty/recall campaign/special coverage will be processed, and only if the system being covered is repairable.A dealer performed Special Coverage 11135 on a 2006 Chevrolet...
Certified Pre-Owned Vehicles and Open Recalls - 06/30/2015
One of the requirements of the CPO process is to make the repairs stated in any open recall, customer satisfaction program, or service update before certifying any used vehicle. GM has recently performed a review of the certified vehicles listed in the...
Reject of the Month: Part Number Predicaments - 06/08/2011
... repair(s) performed as well as demonstrating the failed component. Part numbers listed in a recall, special policy or bulletin should be the ones that are charged out on the job card.Ensure that the correct part number is charged out on the appropriate...
Courtesy Transportation Program Coverage & Eligibility - 03/22/2021
... brand rental vehicles. Courtesy Transportation is available for Field Actions (Recalls) only if the customer’s vehicle is within the bumper-to-bumper warranty or, within the Powertrain warranty if the component involved in the recall is a component...
New Error Codes - 07/27/2021
... instead of the programming event. Claim was submitted using an incorrect transaction type. (Non-recall related service bulletin labor operations (beginning with “28” must be submitted as ZREG, not ZFAT. Error 857: SPS events not found for...
2017: Year in Review - 11/21/2017
... period, with the exception of maintenance transactions and ZPTI part warranties. Field action recalls are eligible for courtesy transportation but only if the vehicle is still within the bumper-to-bumper warranty or if the involved component in the recall...
Field Action Bulletin Number Change - 11/29/2018
... one alpha and nine numeric characters, such as with recently released Customer Satisfaction Recall N182191300. The preceding N represents the originating region. N represents North America. The next two numeric characters represent the calendar year...
Shuttle - 11/22/2022
... repairs. If those repairs are warranty repairs, with the exception of warranty maintenance and recall repairs when the vehicle is out of warranty, you may claim $7.50 for a one-way shuttle and $15.00 for a two-way. The program also allows reimbursement...
WPC Bulletin Updates - 10/28/2022
... the July 2022 release of the Policies and Procedures Manual, it was announced that Field Action (Recall) parts may be scrapped upon receipt of claim payment, unless a return request is received. This information has been added to the latest release of...
The Rookie - 09/19/2011
... as a rookie your focus should be on the areas which you're weakest. If you are good at handling recall claims but struggle with paint claims, the focus should be on paint. When one challenge has been conquered, move on to the next.Never work ahead: The...
The Rookie's Corner - 10/14/2011
... to confirm labour operations and times prior to submission. SI is also helpful when dealing with recalls; the instructions, part numbers, and labour ops can be reviewed prior to submission. GlobalConnect/Investigate Vehicle History - GlobalConnect and...
Field Actions and Special Coverage Reimbursements - 06/19/2013
GM sends letters to vehicle owners whenever a Recall or a Special Coverage has been created for their vehicle. In this letter is a description of the condition that caused the need for the field action and what will be done to correct it. Occasionally,...
Accuracy - 09/24/2019
... of customer contact information makes it difficult to contact the customer to advise of an open recall, of additional necessary repairs, or to simply update the customer when their vehicle repair is complete, possibly resulting in an extended rental...
Parts Retention - 05/29/2020
... repair are required to be retained by dealerships for seven days, with the exception of core and recall parts that must be kept for only three days. These parts must be turned in by the technicians when a repair is completed. Make sure your technicians...
Customer Reimbursement - 09/22/2020
... justify/verify the expenditure (photocopies of receipts are acceptable for special coverages and recalls). Provide the customer with a copy of the receipt/invoice for their records. All customer reimbursements are to be made to the person who owns or...
The Warranty Claim Code - 12/02/2019
... and with the Electronic Brake Control Module Reprogramming operation associated with Safety Recall N192268490 Increased Brake Pedal Effort? The code must be entered in the SPS Warranty Claim Code field of the transaction. Claims submitted without the...
Reject of the Month - Missing Documentation - 08/22/2017
Even though recall numbers 16007 and 17287 (Frontal Airbag and Pretensioner Non Deploy) were released in July, 2017, they continue to prove difficult for both technicians and warranty administrators. The struggle begins with technician unfamiliarity...
Required Operating Procedures - 06/27/2016
... clock directly on the job card. Time must be clocked on either a flag sheet or electronically.Recalls that are added after the job card is printed are considered an add on repair and require service management approval before the line is added to the...
Understanding the New Courtesy Transportation Guidelines - 06/19/2017
... to the applicable Certified Pre-Owned program guidelines. The customer is in for a Field Action (recall) and they are still within the bumper-to-bumper warranty. Courtesy transportation is available within the Powertrain Warranty on recalls, as long...
Getting to Know the New PET - 05/22/2017
... and newer. An informational alert is built into PET, notifying the dealer when a VIN has an open recall. After entering the agreed upon amount of participation in PET, print and attach the document to the job card. Because each case is different and...
From the Forum - CSI Survey - 09/27/2017
... as well as customer pay events, are eligible to receive the survey. A few survey facts: Recall events are included and scored in the CSI survey. Retail business customers may receive a survey for eligible sales and service events, but responses...
Goodwill Tools - 06/25/2018
... wages, pain and suffering, or any other intangible customer claim. If a vehicle is included in a recall situation, DMA pre-approval is required. The documentation contained within and attached to the job card must solidly support the decision....
Reject of the Month - 12/02/2019
... several helpful tips when encountering an SPS WCC error, including 850, 851, and 852. Safety recall N192268490 Increased Brake Pedal Effort was released in September of this year and affects certain model year Cadillac Escalade, Chevrolet Silverado LD,...
Service Policies and Procedures Updates - 03/27/2020
... parts retention period has been reduced from 15 days to 7. Warranty parts, with the exception of recall parts and parts that have a core charge, must be kept for 7 calendar days after transaction payment. On day 8, those parts must be tossed so that...
Parts Department and Warranty Compliance - 07/30/2020
... Retention: Earlier this year GM changed the part retention period from 15 days to 7 days. Core and recall parts need only be kept or 3 days. Technicians must turn in ALL defective parts following a warranty repair and the parts employee should verify...
Add On Repair Approval Process Requirements - 12/29/2020
... of how a line should be added: After job card was printed, it was discovered there is an open recall. Customer called later in the day to state they forgot to mention at writeup that the passenger heated seat isn’t heating. During the multipoint...
Goodwill Tools - 05/29/2019
... form, for a detailed explanation of each tool. If your customer is involved in a stop sale or recall situation, contact your DMA for further direction. It’s important to note that none of the goodwill tools are available for fleet vehicles. Customer...
... repair(s) performed as well as demonstrating the failed component. Part numbers listed in a recall, special policy or bulletin should be the ones that are charged out on the job card.Ensure that the correct part number is charged out on the appropriate...
Courtesy Transportation Program Coverage & Eligibility - 03/22/2021
... brand rental vehicles. Courtesy Transportation is available for Field Actions (Recalls) only if the customer’s vehicle is within the bumper-to-bumper warranty or, within the Powertrain warranty if the component involved in the recall is a component...
New Error Codes - 07/27/2021
... instead of the programming event. Claim was submitted using an incorrect transaction type. (Non-recall related service bulletin labor operations (beginning with “28” must be submitted as ZREG, not ZFAT. Error 857: SPS events not found for...
2017: Year in Review - 11/21/2017
... period, with the exception of maintenance transactions and ZPTI part warranties. Field action recalls are eligible for courtesy transportation but only if the vehicle is still within the bumper-to-bumper warranty or if the involved component in the recall...
Field Action Bulletin Number Change - 11/29/2018
... one alpha and nine numeric characters, such as with recently released Customer Satisfaction Recall N182191300. The preceding N represents the originating region. N represents North America. The next two numeric characters represent the calendar year...
Shuttle - 11/22/2022
... repairs. If those repairs are warranty repairs, with the exception of warranty maintenance and recall repairs when the vehicle is out of warranty, you may claim $7.50 for a one-way shuttle and $15.00 for a two-way. The program also allows reimbursement...
WPC Bulletin Updates - 10/28/2022
... the July 2022 release of the Policies and Procedures Manual, it was announced that Field Action (Recall) parts may be scrapped upon receipt of claim payment, unless a return request is received. This information has been added to the latest release of...
The Rookie - 09/19/2011
... as a rookie your focus should be on the areas which you're weakest. If you are good at handling recall claims but struggle with paint claims, the focus should be on paint. When one challenge has been conquered, move on to the next.Never work ahead: The...
The Rookie's Corner - 10/14/2011
... to confirm labour operations and times prior to submission. SI is also helpful when dealing with recalls; the instructions, part numbers, and labour ops can be reviewed prior to submission. GlobalConnect/Investigate Vehicle History - GlobalConnect and...
Field Actions and Special Coverage Reimbursements - 06/19/2013
GM sends letters to vehicle owners whenever a Recall or a Special Coverage has been created for their vehicle. In this letter is a description of the condition that caused the need for the field action and what will be done to correct it. Occasionally,...
Accuracy - 09/24/2019
... of customer contact information makes it difficult to contact the customer to advise of an open recall, of additional necessary repairs, or to simply update the customer when their vehicle repair is complete, possibly resulting in an extended rental...
Parts Retention - 05/29/2020
... repair are required to be retained by dealerships for seven days, with the exception of core and recall parts that must be kept for only three days. These parts must be turned in by the technicians when a repair is completed. Make sure your technicians...
Customer Reimbursement - 09/22/2020
... justify/verify the expenditure (photocopies of receipts are acceptable for special coverages and recalls). Provide the customer with a copy of the receipt/invoice for their records. All customer reimbursements are to be made to the person who owns or...
The Warranty Claim Code - 12/02/2019
... and with the Electronic Brake Control Module Reprogramming operation associated with Safety Recall N192268490 Increased Brake Pedal Effort? The code must be entered in the SPS Warranty Claim Code field of the transaction. Claims submitted without the...
Reject of the Month - Missing Documentation - 08/22/2017
Even though recall numbers 16007 and 17287 (Frontal Airbag and Pretensioner Non Deploy) were released in July, 2017, they continue to prove difficult for both technicians and warranty administrators. The struggle begins with technician unfamiliarity...
Required Operating Procedures - 06/27/2016
... clock directly on the job card. Time must be clocked on either a flag sheet or electronically.Recalls that are added after the job card is printed are considered an add on repair and require service management approval before the line is added to the...
Understanding the New Courtesy Transportation Guidelines - 06/19/2017
... to the applicable Certified Pre-Owned program guidelines. The customer is in for a Field Action (recall) and they are still within the bumper-to-bumper warranty. Courtesy transportation is available within the Powertrain Warranty on recalls, as long...
Getting to Know the New PET - 05/22/2017
... and newer. An informational alert is built into PET, notifying the dealer when a VIN has an open recall. After entering the agreed upon amount of participation in PET, print and attach the document to the job card. Because each case is different and...
From the Forum - CSI Survey - 09/27/2017
... as well as customer pay events, are eligible to receive the survey. A few survey facts: Recall events are included and scored in the CSI survey. Retail business customers may receive a survey for eligible sales and service events, but responses...
Goodwill Tools - 06/25/2018
... wages, pain and suffering, or any other intangible customer claim. If a vehicle is included in a recall situation, DMA pre-approval is required. The documentation contained within and attached to the job card must solidly support the decision....
Reject of the Month - 12/02/2019
... several helpful tips when encountering an SPS WCC error, including 850, 851, and 852. Safety recall N192268490 Increased Brake Pedal Effort was released in September of this year and affects certain model year Cadillac Escalade, Chevrolet Silverado LD,...
Service Policies and Procedures Updates - 03/27/2020
... parts retention period has been reduced from 15 days to 7. Warranty parts, with the exception of recall parts and parts that have a core charge, must be kept for 7 calendar days after transaction payment. On day 8, those parts must be tossed so that...
Parts Department and Warranty Compliance - 07/30/2020
... Retention: Earlier this year GM changed the part retention period from 15 days to 7 days. Core and recall parts need only be kept or 3 days. Technicians must turn in ALL defective parts following a warranty repair and the parts employee should verify...
Add On Repair Approval Process Requirements - 12/29/2020
... of how a line should be added: After job card was printed, it was discovered there is an open recall. Customer called later in the day to state they forgot to mention at writeup that the passenger heated seat isn’t heating. During the multipoint...
Goodwill Tools - 05/29/2019
... form, for a detailed explanation of each tool. If your customer is involved in a stop sale or recall situation, contact your DMA for further direction. It’s important to note that none of the goodwill tools are available for fleet vehicles. Customer...
Goodwill Tools - 09/26/2022
... form, for a detailed explanation of each tool. If your customer is involved in a stop sale or recall situation, contact your DMA for further direction. It’s important to note that none of the goodwill tools are available for fleet vehicles. Customer...
Updates and Reminders - 09/26/2022
... or more job cards at the same time when utilizing variable diagnosis, OLH, or ST. If an open recall was found and a line was added to the job card after initial write up the technician must obtain service management and customer approval for the...
Updates to the Service Policies & Procedures Manual - 07/27/2022
... decision to continue to have technicians clock base time, you are not alone. Part Scrapping Recall/field action parts may now be scrapped once the transaction has paid, unless a return request is received. Internal Transmission Repairs Last year...
Policy, Goodwill, Customer Enthusiasm, and Warranty - 04/25/2023
... section and the vehicle exhibits the condition specified. A Special Coverage differs from a recall and may be performed more than once if the Special Coverage symptoms arise within the parameters stated in the bulletin. These four situations are distinctly...
Parts Scrapping - 04/25/2023
... card date. GM requires that defective warranty parts be retained by the dealership for seven days. Recall parts may now be scrapped immediately after payment. Parts that have a core charge only have to be kept for three days, except for 12-volt batteries...
Goodwill Tools - 07/27/2021
... form, for a detailed explanation of each tool. If your customer is involved in a stop sale or recall situation, contact your DMA for further direction. It’s important to note that none of the goodwill tools are available for fleet vehicles. Customer...
Updates and Reminders - 10/01/2021
... initial focus will be to support Chevrolet Bolt customers with their rental needs during Bolt recall repairs. Additionally, dealer self-authorization for rentals has been expanded from 7 calendar days to 10 calendar days effective with job card...
Empowerment: - 12/01/2021
... to note that not all of the tools are available in all states, or for use in a stop sale or recall situation. In addition to the bulletin update, the Dealer Empowerment Guide has also been revised to reflect the latest Goodwill Tool changes. The...
Certified Pre-Owned Vehicles - 09/26/2023
... and are limited to defects in manufacturing and/or assembly. Completion of any outstanding recall campaigns must also be completed at the time of inspection and reconditioning the vehicle under the guidelines of the certification process. The required...
The New Policies and Procedures Manual - 10/31/2014
... and retain the customer's original paid receipt. Photocopies are only allowed for reimbursement in recall or special coverage situations. Provide the customer a copy of the receipt for their own records. The service agent must verify proof of vehicle...
Goodwill Tools (Part I) - 01/27/2021
... important to note that some tools are not available in certain states or for use in a stop sale or recall situation. Dealers should review the “Rules and Guidelines” document in the App or contact their DMA for any needed clarification. These...
Filing and Supporting Documentation - 01/22/2018
... file must account for all vehicle service events (warranty, policy, transportation, pre-delivery, recall, customer pay, internal, and body shop repairs, etc) performed by the service agent. With required records kept for a minimum of 24 months from the...
... form, for a detailed explanation of each tool. If your customer is involved in a stop sale or recall situation, contact your DMA for further direction. It’s important to note that none of the goodwill tools are available for fleet vehicles. Customer...
Updates and Reminders - 09/26/2022
... or more job cards at the same time when utilizing variable diagnosis, OLH, or ST. If an open recall was found and a line was added to the job card after initial write up the technician must obtain service management and customer approval for the...
Updates to the Service Policies & Procedures Manual - 07/27/2022
... decision to continue to have technicians clock base time, you are not alone. Part Scrapping Recall/field action parts may now be scrapped once the transaction has paid, unless a return request is received. Internal Transmission Repairs Last year...
Policy, Goodwill, Customer Enthusiasm, and Warranty - 04/25/2023
... section and the vehicle exhibits the condition specified. A Special Coverage differs from a recall and may be performed more than once if the Special Coverage symptoms arise within the parameters stated in the bulletin. These four situations are distinctly...
Parts Scrapping - 04/25/2023
... card date. GM requires that defective warranty parts be retained by the dealership for seven days. Recall parts may now be scrapped immediately after payment. Parts that have a core charge only have to be kept for three days, except for 12-volt batteries...
Goodwill Tools - 07/27/2021
... form, for a detailed explanation of each tool. If your customer is involved in a stop sale or recall situation, contact your DMA for further direction. It’s important to note that none of the goodwill tools are available for fleet vehicles. Customer...
Updates and Reminders - 10/01/2021
... initial focus will be to support Chevrolet Bolt customers with their rental needs during Bolt recall repairs. Additionally, dealer self-authorization for rentals has been expanded from 7 calendar days to 10 calendar days effective with job card...
Empowerment: - 12/01/2021
... to note that not all of the tools are available in all states, or for use in a stop sale or recall situation. In addition to the bulletin update, the Dealer Empowerment Guide has also been revised to reflect the latest Goodwill Tool changes. The...
Certified Pre-Owned Vehicles - 09/26/2023
... and are limited to defects in manufacturing and/or assembly. Completion of any outstanding recall campaigns must also be completed at the time of inspection and reconditioning the vehicle under the guidelines of the certification process. The required...
The New Policies and Procedures Manual - 10/31/2014
... and retain the customer's original paid receipt. Photocopies are only allowed for reimbursement in recall or special coverage situations. Provide the customer a copy of the receipt for their own records. The service agent must verify proof of vehicle...
Goodwill Tools (Part I) - 01/27/2021
... important to note that some tools are not available in certain states or for use in a stop sale or recall situation. Dealers should review the “Rules and Guidelines” document in the App or contact their DMA for any needed clarification. These...
Filing and Supporting Documentation - 01/22/2018
... file must account for all vehicle service events (warranty, policy, transportation, pre-delivery, recall, customer pay, internal, and body shop repairs, etc) performed by the service agent. With required records kept for a minimum of 24 months from the...
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What Would You Do? - 05/23 - 04/25/2023
The owner of a 2021 Buick Envision received a recall notice to address a concern with the Daytime Running Lights, N222386380 DRL May Not Deactivate When Headlamps Are On. They contacted their service department to have the recall performed in addition...
Re: recall 10023 on 2009 cobalt(not on GMVIS) - 04/09/2010
We have had several where we have done the recall but recall not listed on VISS yet. We submit under the recall with that labor op. We H-route with comments stating that we are performing recall because vehicle falls within vin break but not listed yet....
Incomplete-Remedy Not Yet Available Recalls - 10/03/2016
When printing the IVH for a certified inspection, recall 25302 shows up but the remedy isn't available yet. Is the vehicle considered certified when this is on the IVH and can the vehicle be sold? It's not an "open" recall but I seem to recall...
Forum - 04/27/2021
... I get a phone call from GM Brand Manager saying I need to have a Job Card open and submit this recall. When I try to submit the recall - it cannot be sent without labor and parts. So it is like we completed this recall, really not sure if that is correct....
Recalls that state "Canada Only"? - 02/06/2019
Recall #25300-04: Safety Recall - Front Wiper Transmission Corrosion Failure (Canada Only) - (Mar 19, 2018). How is it determined that the vehicle you're working on is a Canada car? If any of the "Canada Only" recalls come up on the vehicles ...
Re: Stop Delivery Floor Plan Reimbursement - 07/01/2014
Is anyone having an issue with reject messages for floorplan credit after doing the recall? I have done a few of the recalls that are eligible for floorplan credit. After doing the recall itself, I then use the labor op provided for the floorplan per...
Recall 18278 - 11/02/2018
HiI have a couple of different circumstances regarding this recall for the brake pivot bolt. We have one vehicle where when the tech checked it. It already had the threadlocker put on it probably from the previous recall already being done on it correctly....
When the recall can't be done... - 05/17/2018
So when you all run across one that the recall cannot be completed or submitted what is your process?Here are 2 examples that I'm looking for specific input on.17 Silverado shows open recall 17357, this was to be completed by the selling dealer before...
Part expediting on a recall - 07/19/2023
I have submitted for an expedite, but, right now I don't recall if the vehicle was under B2B, that being said. We can do an expedite on recalls regarless of being under B2B, correct? The only time I know for a fact would be on a ZPTI/ZPTC. ...
Recall list breakdown - 08/21/2023
I am looking for a report or where can I look to find a report that shows a breakdown of recalls that are for reprogramming only vs needing parts to be replaced/inspection only. Is there such a creature?
Bolt battery pack replacement (Not for the recall) - 09/20/2023
I am trying to find out if there are any admin or parts feee that I need to include with a Bolt battery replacement that is not part of the recall?
PARTS WARRANTY ON RECALL? - 09/29/2023
HiOur tech performed recall A222355930 for the hood striker recall which involves replacing the latch and the striker. When he installed the parts he saw that the striker was defective and it was latching correctly. The part had to be reordered. Now the...
Medium Duty Recall on U-bolts 9106602 - N222374570 - 12/04/2023
are any Medium Duty dealers running into problems with having the system accept the U-bolt part numbers listed in the recall bulletin for 9106602 N222374570 ?? Parts is telling us the bolt pn has been superceded by a new #,,,,but it rejects when...
Recall N222371151 Issues - 01/30/2024
HiHas anyone else experienced an issue with this recall where the technician cannot get the bolt out and in the process the steering column was damaged? If so, how was it handled?Thanks
Dongle scan for dealer owned vehicle with recall? - 05/22/2023
Can anyone tell me if the savi dongle scan is required for dealer owned vehicles with open recalls? Have not been able to find it in writing anywhere in Warranty Resource Center or Savi support page. Chatted with DBC and was advised to call TAC, which...
recall #N222390690: Service Update - High Voltage Harness Contacting Metal Edge - (May 11, 2023) - 05/25/2023
Has anyone done this recall yet? i did not see where there is allowance for tape and wire ties.
What Would You Do? - 01/23 - 01/04/2023
A dealership technician performed a recall repair on a 2022 Chevrolet Bolt EV. The recall addressed Advanced Diagnostic Software (ADS) Improvements. The update is designed to improve the original ADS software and reduce false diagnostic activation in...
OTA closing open recall while I still have an open RO in the shop - 03/15/2023
I have run into this several times now both on PDI's and customer vehicles in the shop, when RO is written the recall is open until it gets back to me for processing the recall has closed OTA. I have sent multiple RO's for "H" routing but all are still...
RECALL 18159 FLOOR PLAN REIMBURSEMENT - 05/30/2018
... miscellaneous net item amount exceeds the allowance for labor code 9103868. The recall clearly states that the reimbursement is limited to the number of days from the date of the stop delivery message (May 10, 2018) to the date the repair...
Recall Claim Part/Age Issue - 04/24/2018
Hi,In June of last year we performed Recall 17027. The recall calls for 2 keys but for some reason we only did 1. Of course now there is an issue and we discovered this error. The customer needs the other key. Is there any way...
Recall Summary Update - 12/29/2017
Quickly access labor operations and labor times with this summary of current vehicle recalls. View Page
Customer Declined Recall - 01/02/2018
I have a few customer's now that have declined to have the 17367 recall done, is there a form that the customer needs to sign and send to GM in order for the recall to show manually closed in IVH, if so where do I print them off? I looked around in service...
Customer Declined Recall - 01/02/2018
I have a few customer's now that have declined to have the 17367 recall done, is there a form that the customer needs to sign and send to GM in order for the recall to show manually closed in IVH, if so where do I print them off? I looked around in service...
Recall 15136 - Can we perform - 04/30/2018
I am trying to find out if we (in California) can perform recall#15136 - which states "Vehicles located in Canada only". I contacted DBC to ask if we could perform, they stated yes & to submit in kilometers, but when I asked about the statement of...
Liftgate strut replacement after recall was performed - 05/01/2018
I have a 2008 Buick Enclave out of warranty, recall 15240 was performed for reprogramming and reoienting the struts, now two days later vehicle is back in shop and liftgate will not stay up. Do I submit this claim as a repeat repair? I know it's not a...
The owner of a 2021 Buick Envision received a recall notice to address a concern with the Daytime Running Lights, N222386380 DRL May Not Deactivate When Headlamps Are On. They contacted their service department to have the recall performed in addition...
Re: recall 10023 on 2009 cobalt(not on GMVIS) - 04/09/2010
We have had several where we have done the recall but recall not listed on VISS yet. We submit under the recall with that labor op. We H-route with comments stating that we are performing recall because vehicle falls within vin break but not listed yet....
Incomplete-Remedy Not Yet Available Recalls - 10/03/2016
When printing the IVH for a certified inspection, recall 25302 shows up but the remedy isn't available yet. Is the vehicle considered certified when this is on the IVH and can the vehicle be sold? It's not an "open" recall but I seem to recall...
Forum - 04/27/2021
... I get a phone call from GM Brand Manager saying I need to have a Job Card open and submit this recall. When I try to submit the recall - it cannot be sent without labor and parts. So it is like we completed this recall, really not sure if that is correct....
Recalls that state "Canada Only"? - 02/06/2019
Recall #25300-04: Safety Recall - Front Wiper Transmission Corrosion Failure (Canada Only) - (Mar 19, 2018). How is it determined that the vehicle you're working on is a Canada car? If any of the "Canada Only" recalls come up on the vehicles ...
Re: Stop Delivery Floor Plan Reimbursement - 07/01/2014
Is anyone having an issue with reject messages for floorplan credit after doing the recall? I have done a few of the recalls that are eligible for floorplan credit. After doing the recall itself, I then use the labor op provided for the floorplan per...
Recall 18278 - 11/02/2018
HiI have a couple of different circumstances regarding this recall for the brake pivot bolt. We have one vehicle where when the tech checked it. It already had the threadlocker put on it probably from the previous recall already being done on it correctly....
When the recall can't be done... - 05/17/2018
So when you all run across one that the recall cannot be completed or submitted what is your process?Here are 2 examples that I'm looking for specific input on.17 Silverado shows open recall 17357, this was to be completed by the selling dealer before...
Part expediting on a recall - 07/19/2023
I have submitted for an expedite, but, right now I don't recall if the vehicle was under B2B, that being said. We can do an expedite on recalls regarless of being under B2B, correct? The only time I know for a fact would be on a ZPTI/ZPTC. ...
Recall list breakdown - 08/21/2023
I am looking for a report or where can I look to find a report that shows a breakdown of recalls that are for reprogramming only vs needing parts to be replaced/inspection only. Is there such a creature?
Bolt battery pack replacement (Not for the recall) - 09/20/2023
I am trying to find out if there are any admin or parts feee that I need to include with a Bolt battery replacement that is not part of the recall?
PARTS WARRANTY ON RECALL? - 09/29/2023
HiOur tech performed recall A222355930 for the hood striker recall which involves replacing the latch and the striker. When he installed the parts he saw that the striker was defective and it was latching correctly. The part had to be reordered. Now the...
Medium Duty Recall on U-bolts 9106602 - N222374570 - 12/04/2023
are any Medium Duty dealers running into problems with having the system accept the U-bolt part numbers listed in the recall bulletin for 9106602 N222374570 ?? Parts is telling us the bolt pn has been superceded by a new #,,,,but it rejects when...
Recall N222371151 Issues - 01/30/2024
HiHas anyone else experienced an issue with this recall where the technician cannot get the bolt out and in the process the steering column was damaged? If so, how was it handled?Thanks
Dongle scan for dealer owned vehicle with recall? - 05/22/2023
Can anyone tell me if the savi dongle scan is required for dealer owned vehicles with open recalls? Have not been able to find it in writing anywhere in Warranty Resource Center or Savi support page. Chatted with DBC and was advised to call TAC, which...
recall #N222390690: Service Update - High Voltage Harness Contacting Metal Edge - (May 11, 2023) - 05/25/2023
Has anyone done this recall yet? i did not see where there is allowance for tape and wire ties.
What Would You Do? - 01/23 - 01/04/2023
A dealership technician performed a recall repair on a 2022 Chevrolet Bolt EV. The recall addressed Advanced Diagnostic Software (ADS) Improvements. The update is designed to improve the original ADS software and reduce false diagnostic activation in...
OTA closing open recall while I still have an open RO in the shop - 03/15/2023
I have run into this several times now both on PDI's and customer vehicles in the shop, when RO is written the recall is open until it gets back to me for processing the recall has closed OTA. I have sent multiple RO's for "H" routing but all are still...
RECALL 18159 FLOOR PLAN REIMBURSEMENT - 05/30/2018
... miscellaneous net item amount exceeds the allowance for labor code 9103868. The recall clearly states that the reimbursement is limited to the number of days from the date of the stop delivery message (May 10, 2018) to the date the repair...
Recall Claim Part/Age Issue - 04/24/2018
Hi,In June of last year we performed Recall 17027. The recall calls for 2 keys but for some reason we only did 1. Of course now there is an issue and we discovered this error. The customer needs the other key. Is there any way...
Recall Summary Update - 12/29/2017
Quickly access labor operations and labor times with this summary of current vehicle recalls. View Page
Customer Declined Recall - 01/02/2018
I have a few customer's now that have declined to have the 17367 recall done, is there a form that the customer needs to sign and send to GM in order for the recall to show manually closed in IVH, if so where do I print them off? I looked around in service...
Customer Declined Recall - 01/02/2018
I have a few customer's now that have declined to have the 17367 recall done, is there a form that the customer needs to sign and send to GM in order for the recall to show manually closed in IVH, if so where do I print them off? I looked around in service...
Recall 15136 - Can we perform - 04/30/2018
I am trying to find out if we (in California) can perform recall#15136 - which states "Vehicles located in Canada only". I contacted DBC to ask if we could perform, they stated yes & to submit in kilometers, but when I asked about the statement of...
Liftgate strut replacement after recall was performed - 05/01/2018
I have a 2008 Buick Enclave out of warranty, recall 15240 was performed for reprogramming and reoienting the struts, now two days later vehicle is back in shop and liftgate will not stay up. Do I submit this claim as a repeat repair? I know it's not a...
NEW RECALL 18138 PARTIAL GALLON OF COOLANT - 05/01/2018
My service mgr is gathering up the trucks that have this recall, but the recall says one gallon of coolant will service 2 vehicles. it gives a part number, but the part number says it is for a gallon. Do we put the coolant in net item, or is there another...
Recall Summary Update - 06/26/2018
Quickly access labor operations and labor times with this summary of current vehicle recalls. View Page
PDI/In Stock Recall Approval - 09/13/2018
Does the Service Manager have to sign the Job Card for In-Stock Recalls? For PDI's?
warranty on a safety recall - 03/26/2019
So just wandering? Is the warranty on a safety recall 24/unlimited like all GM parts or does GM warranty it for the life of the vehicle since it's a safety issue?
GM RECALL 17119 Water Intrusion Into Battery Tub - 05/13/2019
... has exhibited water intrusion, damaging the DC/DC converter as described in the above mentioned recall. The condition is:Certain 2016-2017 model year Chevrolet Cruze vehicles may accumulate water in the rear compartment battery tub. This could...
Recall 14350 and key replacement - 09/22/2016
... are bringing in their after market keys with or without the original GM keys to have recall 14350 performed. My service manager is having us cut new keys to replace the after market ones and adding them to the transaction with P auth. ...
RECALL 14491 AIRBAG PROPER RETURN ?? - 07/12/2016
Hi everyone, So we foloowed the directions to a tee on how to properly return the airbag for recall 14491, sent it out FEDEX in original box and put all the proper documentation on the box and it has been returned by FEDEX stating The indentification...
Recall 15577 - label - customer installed? - 02/08/2016
Just wanted to know how you guys will be handling this recall. They will send the label directly to the customer, and if the client doesn't feel comfortable installing it on their own then they can bring it to the dealer. So if the client shows an...
Recall 14116 Steering Torque Sensor - 10/07/2015
My service manager said that he had thought there was a bulletin explaining how to test these sensors before you complete the install. Is there something out there to explain how to test these sensors? Thanks, Carol
Re: Recall 14116 Steering Torque Sensor - 10/09/2015
CHECK OUT VOD 13041.40V THAT WILL EXPLAIN STEP BY STEP CORRECT PROCEDURES.
Recall 14574 & 15757 - 03/02/2016
... I called DBC and they were no help. The customers want to know why they are being removed and the recalls do not state why. They also want the covers back which I have explained to our service manager that we should not do. GM is having us remove them...
Recall submissions for Friday, May 6 2016 - 05/06/2016
Anybody else having problems submitting recalls today ? all of mine are coming back in pending status, saying that VIN is not eligible for recall (whatever it is)
Re: Recall submissions for Friday, May 6 2016 - 05/06/2016
GM posted today that all recalls were going to be going into pending status. They are having issues again. The problem should be fixed and they should go through on Monday. You don't have to do anything, just check the status Monday and they shoul...
VEHICLE EMISSION RECALL - PROOF OF CORRECTION - 02/27/2017
I am tryng to find out "WHO" within the dealership has the capability to order these orange proof of correction cards
RECALL 16055 AND 24510 - 04/24/2017
I have an open job card, with recall 16055 and 24510 on it. Both reprogram the hybrid powertrain controle module 2. The tech stated he reprogrammed it in both lines, but when I ask him he said he only did it once. Do I claim for both? And if not,...
SFE Q3 2016 RECALL AUDIT - 05/22/2017
... as our warranty admin. Anyways, I just received a GM invoice with this description, "SFE Q3 2016 RECALL AUDIT", it is a debit on our open account for $337.83. We were given our audit results awhile back and it was suppose to be debited today May 22,...
Recall 17419 and 17337 programming and claim submission problems - 11/07/2017
We have a huge problem with recalls 17419 and 17337. Both recall documents have IMPORTANT sections that state: It is important that the 2018 Chevrolet Silverado HD and GMC Sierra HD vehicles have both the engine control module (ECM) programmed, per this...
Recall N202319030 - 01/29/2021
Has anyone had to submit the tire pre auth on this recall. I have one that I am trying to do but it is telling me the labor op is not correct and it's also asking for damage location. There is nothing in the recall that is telling me the location. Not...
What Would You Do - 03/21 - 02/25/2021
A vehicle came into the service department in August to have an open recall performed. The recall addressed rear window defroster thermal events on vehicles equipped with a power sliding rear window. Certain vehicles may have areas of high electrical...
Reject code 919 on current recall N202324251 - 07/19/2021
Anyone else getting reject code 919 when applying fpr WCAP/ used for Recall N202324251? Reject code is for vehicle evaluation not meeting the requirements. With this code, you are unable to "H" route the claim.
Recall 14116 Steering Angle Sensor - 01/13/2022
I've got a claim here with recall 14116 to replace the steering angle sensor. The tech did not document the serial # of the new sensor. Is there any other way besides having the customer come back in and have it all taken apart again to get the...
Bolt Recall-Battery replaced unable to program - 03/31/2022
HiI have a Bolt where we replaced the battery as per the recall. The modules are not taking the programming. Finally on the second visit our Bolt tech was able to get it programmed. Apparently GM is aware of these issues. My question is what is the best...
#N212343881-04: Safety Recall - High Voltage Battery May Melt or Burn - 05/27/2022
Hi y'all!! I have my very first EV Bolt recall. I saw another post that stated we are not to list the battery on the claim? Is this correct? So I claim the hose and coolant plus the parts allowance $1120 (520+600) and admin allowance for return...
Recall N222372380 Third-Row Seatbelt Buckle Retention - 09/08/2022
So I am not sure this has been said or not, but, this recall has a sort of remedy..All the IVH's say no remedy available, but when you actually look at the recall you can do this to either close it or make it stay open until there is a remedy9106434Inspect...
2022 BOLT RECALL N212345941 - 10/10/2022
I am looking for the WCAP lop for recall N212345941 on 2022 Bolt?
My service mgr is gathering up the trucks that have this recall, but the recall says one gallon of coolant will service 2 vehicles. it gives a part number, but the part number says it is for a gallon. Do we put the coolant in net item, or is there another...
Recall Summary Update - 06/26/2018
Quickly access labor operations and labor times with this summary of current vehicle recalls. View Page
PDI/In Stock Recall Approval - 09/13/2018
Does the Service Manager have to sign the Job Card for In-Stock Recalls? For PDI's?
warranty on a safety recall - 03/26/2019
So just wandering? Is the warranty on a safety recall 24/unlimited like all GM parts or does GM warranty it for the life of the vehicle since it's a safety issue?
GM RECALL 17119 Water Intrusion Into Battery Tub - 05/13/2019
... has exhibited water intrusion, damaging the DC/DC converter as described in the above mentioned recall. The condition is:Certain 2016-2017 model year Chevrolet Cruze vehicles may accumulate water in the rear compartment battery tub. This could...
Recall 14350 and key replacement - 09/22/2016
... are bringing in their after market keys with or without the original GM keys to have recall 14350 performed. My service manager is having us cut new keys to replace the after market ones and adding them to the transaction with P auth. ...
RECALL 14491 AIRBAG PROPER RETURN ?? - 07/12/2016
Hi everyone, So we foloowed the directions to a tee on how to properly return the airbag for recall 14491, sent it out FEDEX in original box and put all the proper documentation on the box and it has been returned by FEDEX stating The indentification...
Recall 15577 - label - customer installed? - 02/08/2016
Just wanted to know how you guys will be handling this recall. They will send the label directly to the customer, and if the client doesn't feel comfortable installing it on their own then they can bring it to the dealer. So if the client shows an...
Recall 14116 Steering Torque Sensor - 10/07/2015
My service manager said that he had thought there was a bulletin explaining how to test these sensors before you complete the install. Is there something out there to explain how to test these sensors? Thanks, Carol
Re: Recall 14116 Steering Torque Sensor - 10/09/2015
CHECK OUT VOD 13041.40V THAT WILL EXPLAIN STEP BY STEP CORRECT PROCEDURES.
Recall 14574 & 15757 - 03/02/2016
... I called DBC and they were no help. The customers want to know why they are being removed and the recalls do not state why. They also want the covers back which I have explained to our service manager that we should not do. GM is having us remove them...
Recall submissions for Friday, May 6 2016 - 05/06/2016
Anybody else having problems submitting recalls today ? all of mine are coming back in pending status, saying that VIN is not eligible for recall (whatever it is)
Re: Recall submissions for Friday, May 6 2016 - 05/06/2016
GM posted today that all recalls were going to be going into pending status. They are having issues again. The problem should be fixed and they should go through on Monday. You don't have to do anything, just check the status Monday and they shoul...
VEHICLE EMISSION RECALL - PROOF OF CORRECTION - 02/27/2017
I am tryng to find out "WHO" within the dealership has the capability to order these orange proof of correction cards
RECALL 16055 AND 24510 - 04/24/2017
I have an open job card, with recall 16055 and 24510 on it. Both reprogram the hybrid powertrain controle module 2. The tech stated he reprogrammed it in both lines, but when I ask him he said he only did it once. Do I claim for both? And if not,...
SFE Q3 2016 RECALL AUDIT - 05/22/2017
... as our warranty admin. Anyways, I just received a GM invoice with this description, "SFE Q3 2016 RECALL AUDIT", it is a debit on our open account for $337.83. We were given our audit results awhile back and it was suppose to be debited today May 22,...
Recall 17419 and 17337 programming and claim submission problems - 11/07/2017
We have a huge problem with recalls 17419 and 17337. Both recall documents have IMPORTANT sections that state: It is important that the 2018 Chevrolet Silverado HD and GMC Sierra HD vehicles have both the engine control module (ECM) programmed, per this...
Recall N202319030 - 01/29/2021
Has anyone had to submit the tire pre auth on this recall. I have one that I am trying to do but it is telling me the labor op is not correct and it's also asking for damage location. There is nothing in the recall that is telling me the location. Not...
What Would You Do - 03/21 - 02/25/2021
A vehicle came into the service department in August to have an open recall performed. The recall addressed rear window defroster thermal events on vehicles equipped with a power sliding rear window. Certain vehicles may have areas of high electrical...
Reject code 919 on current recall N202324251 - 07/19/2021
Anyone else getting reject code 919 when applying fpr WCAP/ used for Recall N202324251? Reject code is for vehicle evaluation not meeting the requirements. With this code, you are unable to "H" route the claim.
Recall 14116 Steering Angle Sensor - 01/13/2022
I've got a claim here with recall 14116 to replace the steering angle sensor. The tech did not document the serial # of the new sensor. Is there any other way besides having the customer come back in and have it all taken apart again to get the...
Bolt Recall-Battery replaced unable to program - 03/31/2022
HiI have a Bolt where we replaced the battery as per the recall. The modules are not taking the programming. Finally on the second visit our Bolt tech was able to get it programmed. Apparently GM is aware of these issues. My question is what is the best...
#N212343881-04: Safety Recall - High Voltage Battery May Melt or Burn - 05/27/2022
Hi y'all!! I have my very first EV Bolt recall. I saw another post that stated we are not to list the battery on the claim? Is this correct? So I claim the hose and coolant plus the parts allowance $1120 (520+600) and admin allowance for return...
Recall N222372380 Third-Row Seatbelt Buckle Retention - 09/08/2022
So I am not sure this has been said or not, but, this recall has a sort of remedy..All the IVH's say no remedy available, but when you actually look at the recall you can do this to either close it or make it stay open until there is a remedy9106434Inspect...
2022 BOLT RECALL N212345941 - 10/10/2022
I am looking for the WCAP lop for recall N212345941 on 2022 Bolt?
RECALL N212328800-03 - 09/08/2022
It was brought to my attention today that there is a labor op for disposal on this recall. It pays .3 up to $33.00 in the US. I have only submitted for the $20.00 admin. fee. Has anyone seen or used this operation? 9106180Airbag...
Recall N182179090 Warranty Claim Code Issue - 02/01/2019
Hey,We had a vehicle in for Recall N182179090. The system did not give a Warranty Claim Code. Tech tried to retrieve code. No code found. Tech attempted to program again. Would not program. Had lastest program. ...
Recall Summary Update - 10/23/2019
Quickly access labor operations and labor times with this summary of current vehicle recalls. View Page
HOW DO I GET A RECALL RE OPENED AFTER ITS BEEN CLOSED - 11/15/2019
WE HAD THE WRONG VIN AND CLOSED THE RECALLS ON IT, NEED TO KNOW HOW TO GET RECALLS REOPENED????
RECALL PAIR - JOKE PROCESS - 12/04/2019
... the N192268490 second you don't get a programming code.SI is a joke and SPS does not do what the recall says in any way if the calibrations are current.This means you don't get a WCC and there is no way to submit the 2nd claim.This issue really has me...
Heater Block Cord Recall - 01/29/2020
Hi allI was just wondering how everyone in the warm states is handling the recall N182206310 & N182206311. I know when it first came out we were to cut the cord or disconnect it. Now that the part is available (to the cold weather states only) it...
Dealertrac and Recall # N192273631 Diesel Particulate Filter Regen Frequency - 04/27/2020
So before all the world went into craycray with the pandemic. This recall does not allow me thru Dealertrac to put the dependancy code in. I either have to submit and let it reject OR just do it thru Global. Which is easy enough considering...
Repeat Repair on Recall - 06/24/2020
Rear window defroster thermal events recall was performed on a 15 Sierra. Tech noted rear window passed inspection, so only the covers were replaced. 1 week later vehicle comes back with part of the window defrost not working, so this time they replaced...
RECALL N192264210 REJECT - 07/15/2020
Anybody else run into this yet?Recall N182206311 was completed to disable the block heater.Vehicle comes back with open recall N192264210 - when trying to submit it rejects with Error 173 : Field action has already been performed...
Floorplan Reimbursement on Recall A202304840 - 08/24/2020
We only had 1 on hold, but it will not allow me to submit the floorplan reimbursement (68 days @ 3.17/day), but its rejecting as excessive. Any insight?
Ignition Recall Towing - 07/15/2014
0600162, Is this the Labor Op code I use for a vehicle that was towed into the dealership for the ignition recall?
Re: Ignition Recall Towing - 07/16/2014
THE LAST INFORMATION I READ, UNDER THE IGNITION RECALLS 13454 AND 14063, GM ROADSIDE WILL COVER TOWING IF THE CUSTOMER CAN'T OR DOESN'T FEEL SAFE DRIVING THEIR VEHICLE TO THE DEALERSHIP. YOU MUST CALL A SPECIAL NUMBER SPECIFICALLY FOR THIS: 1-855-381-5826...
Re: RECALL 14115 - 07/22/2014
labor op is 9100452 for replacement. the bulletin has been released
Re: RECALL 14115 - 07/22/2014
YOUR RIGHT. IT WAS JUST RELEASED ON 7/21
Retention of Parts Replaced in Connection with Recall and Field Action Repairs - 08/05/2014
... (including Certified Elite dealers) retain all parts replaced in vehicles as a result of any recall or field action repair as referenced on the document attached to the message titled 'Attachment A'. Using standard warranty and recall-related storage...
Ignition Switch Recall Parts Return - 05/28/2014
... the return of all ignition switches and associated parts involved in the ignition switch recalls. Follow the WPC return process for return of these system-identified parts along with proper packaging, attaching the applicable parts return label, and...
Re: Ignition Switch Recall Parts Return - 06/05/2014
How can I find the amount of postage for shipping the returned parts? Is this charged to our open account? I am claiming the .3 for handling but not sure how to calculate postage/shipping for each individual parts return...thoughts please
Re: Ignition Switch Recall Parts Return - 06/06/2014
From Global Message G_0000192928: Reimbursement for the labor and shipping expenses involved in the return of the requested components should be processed in the following manner: Submit an add credit to the appropriate part replacement labour operation ...
RECALL 14115 - 06/06/2014
HAS ANYONE PROCESSED A TRANSACTION FOR THIS RECALL YET? GWM SAYS RECALL IS OPEN FOR THIS VEHICLE, WE RECIEVED A PART AND PERFORMED THE RECALL... I CAN'T FIND A LABOR OP OR ANY INFORMATION. ANYONE ELSE HAVING THIS PROBLEM?
Re: RECALL 14115 - 06/06/2014
That recall 14115 no bulletin out for that yet.
Re: Ignition Switch Recall Parts Return - 06/06/2014
I just want to add that during a conference call with warranty support center yesterday some warranty adm's submitting and add credit for handling and freight for these claims were having them rejected for repeat/related repair..we were advised to call ...
Recall 14113, but no cylinder in kit? - 06/13/2014
We got parts in for an HHR that had 14092 & 14113 on it. The technician told me later that the kit did not come with new tumblers or lock cylinder, but did have the new keys in it. We checked with another dealer, and indeed, they had seen this too. ...
Re: Recall 14113, but no cylinder in kit? - 06/13/2014
False alarm... The Advisor had put it in our DMS as 14113, but after re-checking the VISS, it is actually a 14133, which does not require a cylinder.
Ignition Recall Key Codes - 06/24/2014
We have had a couple of units that our parts manager said we could not get the key codes for. Is there somewhere you can look up the key codes? The first one our gm warranty rep. allowed the OLH, but this last one she rejected. It takes a lot of time ...
RENTALS ON RECALL 14113 - 04/30/2014
If I have submitted the rental first and it went into pending, do I have to wait to submit the recall after it pays the rental or can I go ahead and submit the recall now.
It was brought to my attention today that there is a labor op for disposal on this recall. It pays .3 up to $33.00 in the US. I have only submitted for the $20.00 admin. fee. Has anyone seen or used this operation? 9106180Airbag...
Recall N182179090 Warranty Claim Code Issue - 02/01/2019
Hey,We had a vehicle in for Recall N182179090. The system did not give a Warranty Claim Code. Tech tried to retrieve code. No code found. Tech attempted to program again. Would not program. Had lastest program. ...
Recall Summary Update - 10/23/2019
Quickly access labor operations and labor times with this summary of current vehicle recalls. View Page
HOW DO I GET A RECALL RE OPENED AFTER ITS BEEN CLOSED - 11/15/2019
WE HAD THE WRONG VIN AND CLOSED THE RECALLS ON IT, NEED TO KNOW HOW TO GET RECALLS REOPENED????
RECALL PAIR - JOKE PROCESS - 12/04/2019
... the N192268490 second you don't get a programming code.SI is a joke and SPS does not do what the recall says in any way if the calibrations are current.This means you don't get a WCC and there is no way to submit the 2nd claim.This issue really has me...
Heater Block Cord Recall - 01/29/2020
Hi allI was just wondering how everyone in the warm states is handling the recall N182206310 & N182206311. I know when it first came out we were to cut the cord or disconnect it. Now that the part is available (to the cold weather states only) it...
Dealertrac and Recall # N192273631 Diesel Particulate Filter Regen Frequency - 04/27/2020
So before all the world went into craycray with the pandemic. This recall does not allow me thru Dealertrac to put the dependancy code in. I either have to submit and let it reject OR just do it thru Global. Which is easy enough considering...
Repeat Repair on Recall - 06/24/2020
Rear window defroster thermal events recall was performed on a 15 Sierra. Tech noted rear window passed inspection, so only the covers were replaced. 1 week later vehicle comes back with part of the window defrost not working, so this time they replaced...
RECALL N192264210 REJECT - 07/15/2020
Anybody else run into this yet?Recall N182206311 was completed to disable the block heater.Vehicle comes back with open recall N192264210 - when trying to submit it rejects with Error 173 : Field action has already been performed...
Floorplan Reimbursement on Recall A202304840 - 08/24/2020
We only had 1 on hold, but it will not allow me to submit the floorplan reimbursement (68 days @ 3.17/day), but its rejecting as excessive. Any insight?
Ignition Recall Towing - 07/15/2014
0600162, Is this the Labor Op code I use for a vehicle that was towed into the dealership for the ignition recall?
Re: Ignition Recall Towing - 07/16/2014
THE LAST INFORMATION I READ, UNDER THE IGNITION RECALLS 13454 AND 14063, GM ROADSIDE WILL COVER TOWING IF THE CUSTOMER CAN'T OR DOESN'T FEEL SAFE DRIVING THEIR VEHICLE TO THE DEALERSHIP. YOU MUST CALL A SPECIAL NUMBER SPECIFICALLY FOR THIS: 1-855-381-5826...
Re: RECALL 14115 - 07/22/2014
labor op is 9100452 for replacement. the bulletin has been released
Re: RECALL 14115 - 07/22/2014
YOUR RIGHT. IT WAS JUST RELEASED ON 7/21
Retention of Parts Replaced in Connection with Recall and Field Action Repairs - 08/05/2014
... (including Certified Elite dealers) retain all parts replaced in vehicles as a result of any recall or field action repair as referenced on the document attached to the message titled 'Attachment A'. Using standard warranty and recall-related storage...
Ignition Switch Recall Parts Return - 05/28/2014
... the return of all ignition switches and associated parts involved in the ignition switch recalls. Follow the WPC return process for return of these system-identified parts along with proper packaging, attaching the applicable parts return label, and...
Re: Ignition Switch Recall Parts Return - 06/05/2014
How can I find the amount of postage for shipping the returned parts? Is this charged to our open account? I am claiming the .3 for handling but not sure how to calculate postage/shipping for each individual parts return...thoughts please
Re: Ignition Switch Recall Parts Return - 06/06/2014
From Global Message G_0000192928: Reimbursement for the labor and shipping expenses involved in the return of the requested components should be processed in the following manner: Submit an add credit to the appropriate part replacement labour operation ...
RECALL 14115 - 06/06/2014
HAS ANYONE PROCESSED A TRANSACTION FOR THIS RECALL YET? GWM SAYS RECALL IS OPEN FOR THIS VEHICLE, WE RECIEVED A PART AND PERFORMED THE RECALL... I CAN'T FIND A LABOR OP OR ANY INFORMATION. ANYONE ELSE HAVING THIS PROBLEM?
Re: RECALL 14115 - 06/06/2014
That recall 14115 no bulletin out for that yet.
Re: Ignition Switch Recall Parts Return - 06/06/2014
I just want to add that during a conference call with warranty support center yesterday some warranty adm's submitting and add credit for handling and freight for these claims were having them rejected for repeat/related repair..we were advised to call ...
Recall 14113, but no cylinder in kit? - 06/13/2014
We got parts in for an HHR that had 14092 & 14113 on it. The technician told me later that the kit did not come with new tumblers or lock cylinder, but did have the new keys in it. We checked with another dealer, and indeed, they had seen this too. ...
Re: Recall 14113, but no cylinder in kit? - 06/13/2014
False alarm... The Advisor had put it in our DMS as 14113, but after re-checking the VISS, it is actually a 14133, which does not require a cylinder.
Ignition Recall Key Codes - 06/24/2014
We have had a couple of units that our parts manager said we could not get the key codes for. Is there somewhere you can look up the key codes? The first one our gm warranty rep. allowed the OLH, but this last one she rejected. It takes a lot of time ...
RENTALS ON RECALL 14113 - 04/30/2014
If I have submitted the rental first and it went into pending, do I have to wait to submit the recall after it pays the rental or can I go ahead and submit the recall now.
Re: RENTALS ON RECALL 14113 - 05/01/2014
I have submitted claims while the rental is in pending status and it pays right away and my rentals pay several days later no problem.
Re: RENTALS ON RECALL 14113 - 05/01/2014
NONE of my pending rentals have been paid yet... but none have been rejected, either. Is anyone writing separate tickets for rentals over 30 days? I've just been submitting them under one claim... sometimes as many as 45 days in one go. I probably just ...
Re: RENTALS ON RECALL 14113 - 05/02/2014
you have to attach the DMA authorzation and rental agreement to the Job card and they should pay with no problem
Re: RENTALS ON RECALL 14113 - 05/02/2014
Re: RENTALS ON RECALL 14113 - 05/02/2014
Greaaaat... I haven't been attaching anything. I hope they reject soon so I can get the attachments on there and resubmit.
Re: RENTALS ON RECALL 14113 - 05/02/2014
IBUTORAC, go to GWM, Click the tab ANALYZE WARRANTY, type in Jobcard number, look for the transaction pending and click the transaction number, scroll down the transaction toward the bottom right there will be (in blue) "attachments" Yes or NO, if you ...
Recall 13454 & 14113 - 04/23/2014
Has anyone submit for the recalls ? I had 2 I submitted and rejected one for the rental was over limit which we have DMA approval attached. The key and the cylinder kit rejected for Total parts amount exceeds the allowance for labor op. Any suggestions...
Re: Recall 13454 & 14113 - 04/23/2014
... dealer was billed for the kit, they are to place the kit part number against the ignition switch recall labor operation. They are to bill labor only for the 14133 and 14113 labor operations. ...
Re: Recall 13454 & 14113 - 04/24/2014
do we have to put the rental on the ignition switch recall or do it separate line or submit it separate ? Thank you so much for your help I appreciate it , I hope it goes well
Re: RENTALS ON RECALL 14113 - 05/02/2014
[quote] lbutorac: NONE of my pending rentals have been paid yet... but none have been rejected, either. Is anyone writing separate tickets for rentals over 30 days? I've just been submitting them under one claim... sometimes as many as 45 days in one ...
Update recall summary - 09/25/2014
Will they be doing any updating on the recall summary ?
RECALL 14309 - 11/01/2014
RECALL 14309 ANY LOP OR TIME YET?
Re: RECALL 14309 - 11/03/2014
No bulletin release yet. The most recent communication from GM regarding this recall is from late August, Global Message G_0000198807 (archived). Parts are not currently available. The recall bulletin will be released when parts become available.
Re: Recall repairs - 11/03/2014
my tech just did one of those this morning,how did you handle it ?? Did you use one job card for both repairs ??
Recall repairs - 10/29/2014
does any one know if you perform a recall and the part fails and the tech does it again , how would he get flag for doing it twice?
Re: Recall repairs - 10/30/2014
never mind i got my answer somewhere else
Re: Recall repairs - 12/18/2014
I was told by DBC to flag the second repair time in OLH and put both parts on the same Jobline, explaining in the Authorization section there was a parts failure (Auth codes for OLH and Excess Part). This has worked for me on several occasions :) Hope ...
Re: Recall repairs - 12/18/2014
[quote] howens870: I was told by DBC to flag the second repair time in OLH and put both parts on the same Jobline, explaining in the Authorization section there was a parts failure (Auth codes for OLH and Excess Part). This has worked for me on several ...
recall 14772 - 03/16/2015
TORK SENSOR REPLACEMENT AFTER RECALL WAS DONE AND THE SENSOR IS DEFECTIVE HOW TO GET SECOND SENSOR PAID FOR HAS ANY ONE Had TOO GET ONE PAID FOR AFTER RECALL I KNOW GM SAYS THAT THEY ARE NOT DEFECTIVE AT ALL
Re: recall 14772 - 03/17/2015
You would look up the op code for the torque sensor in the ltg for that vehicle. It would be a parts warranty.
Re: recall 14772 - 03/17/2015
I have had our best tech install three and two wouldn't calibrate, so i asked the warranty guys about this on a conference call they told me there wasn't a problem with the sensors that the techs were not installing them correctly...so i had 3 at on a ...
Re: recall 14772 - 03/17/2015
There was a message sent out that required techs. to watch a special video on replacing the sensors. It stated that if the the alignment pins were damaged during installation the sensors would not learn.
Re: recall 14772 - 03/17/2015
that's good to know will have to find out if we received one !!
RECALL 14116 POWER STEERING TORQUE SENSOR - 04/16/2015
i just want to see if anyone else is having problems with these power steering torque sensors..seems my techs are having problems getting the sensors to calibrate leading them to replace it again , my tech this morning in on his 3rd one for the same vehicle.. ...
Re: RECALL 14116 POWER STEERING TORQUE SENSOR - 04/16/2015
When the recall was first released we were having the same problem. GM then released a video for the techs to watch in their training through video on demand i think(i haven't watched it),but it was concerning the correct postion of the alignment tool...
I have submitted claims while the rental is in pending status and it pays right away and my rentals pay several days later no problem.
Re: RENTALS ON RECALL 14113 - 05/01/2014
NONE of my pending rentals have been paid yet... but none have been rejected, either. Is anyone writing separate tickets for rentals over 30 days? I've just been submitting them under one claim... sometimes as many as 45 days in one go. I probably just ...
Re: RENTALS ON RECALL 14113 - 05/02/2014
you have to attach the DMA authorzation and rental agreement to the Job card and they should pay with no problem
Re: RENTALS ON RECALL 14113 - 05/02/2014
Re: RENTALS ON RECALL 14113 - 05/02/2014
Greaaaat... I haven't been attaching anything. I hope they reject soon so I can get the attachments on there and resubmit.
Re: RENTALS ON RECALL 14113 - 05/02/2014
IBUTORAC, go to GWM, Click the tab ANALYZE WARRANTY, type in Jobcard number, look for the transaction pending and click the transaction number, scroll down the transaction toward the bottom right there will be (in blue) "attachments" Yes or NO, if you ...
Recall 13454 & 14113 - 04/23/2014
Has anyone submit for the recalls ? I had 2 I submitted and rejected one for the rental was over limit which we have DMA approval attached. The key and the cylinder kit rejected for Total parts amount exceeds the allowance for labor op. Any suggestions...
Re: Recall 13454 & 14113 - 04/23/2014
... dealer was billed for the kit, they are to place the kit part number against the ignition switch recall labor operation. They are to bill labor only for the 14133 and 14113 labor operations. ...
Re: Recall 13454 & 14113 - 04/24/2014
do we have to put the rental on the ignition switch recall or do it separate line or submit it separate ? Thank you so much for your help I appreciate it , I hope it goes well
Re: RENTALS ON RECALL 14113 - 05/02/2014
[quote] lbutorac: NONE of my pending rentals have been paid yet... but none have been rejected, either. Is anyone writing separate tickets for rentals over 30 days? I've just been submitting them under one claim... sometimes as many as 45 days in one ...
Update recall summary - 09/25/2014
Will they be doing any updating on the recall summary ?
RECALL 14309 - 11/01/2014
RECALL 14309 ANY LOP OR TIME YET?
Re: RECALL 14309 - 11/03/2014
No bulletin release yet. The most recent communication from GM regarding this recall is from late August, Global Message G_0000198807 (archived). Parts are not currently available. The recall bulletin will be released when parts become available.
Re: Recall repairs - 11/03/2014
my tech just did one of those this morning,how did you handle it ?? Did you use one job card for both repairs ??
Recall repairs - 10/29/2014
does any one know if you perform a recall and the part fails and the tech does it again , how would he get flag for doing it twice?
Re: Recall repairs - 10/30/2014
never mind i got my answer somewhere else
Re: Recall repairs - 12/18/2014
I was told by DBC to flag the second repair time in OLH and put both parts on the same Jobline, explaining in the Authorization section there was a parts failure (Auth codes for OLH and Excess Part). This has worked for me on several occasions :) Hope ...
Re: Recall repairs - 12/18/2014
[quote] howens870: I was told by DBC to flag the second repair time in OLH and put both parts on the same Jobline, explaining in the Authorization section there was a parts failure (Auth codes for OLH and Excess Part). This has worked for me on several ...
recall 14772 - 03/16/2015
TORK SENSOR REPLACEMENT AFTER RECALL WAS DONE AND THE SENSOR IS DEFECTIVE HOW TO GET SECOND SENSOR PAID FOR HAS ANY ONE Had TOO GET ONE PAID FOR AFTER RECALL I KNOW GM SAYS THAT THEY ARE NOT DEFECTIVE AT ALL
Re: recall 14772 - 03/17/2015
You would look up the op code for the torque sensor in the ltg for that vehicle. It would be a parts warranty.
Re: recall 14772 - 03/17/2015
I have had our best tech install three and two wouldn't calibrate, so i asked the warranty guys about this on a conference call they told me there wasn't a problem with the sensors that the techs were not installing them correctly...so i had 3 at on a ...
Re: recall 14772 - 03/17/2015
There was a message sent out that required techs. to watch a special video on replacing the sensors. It stated that if the the alignment pins were damaged during installation the sensors would not learn.
Re: recall 14772 - 03/17/2015
that's good to know will have to find out if we received one !!
RECALL 14116 POWER STEERING TORQUE SENSOR - 04/16/2015
i just want to see if anyone else is having problems with these power steering torque sensors..seems my techs are having problems getting the sensors to calibrate leading them to replace it again , my tech this morning in on his 3rd one for the same vehicle.. ...
Re: RECALL 14116 POWER STEERING TORQUE SENSOR - 04/16/2015
When the recall was first released we were having the same problem. GM then released a video for the techs to watch in their training through video on demand i think(i haven't watched it),but it was concerning the correct postion of the alignment tool...
Re: RECALL 14116 POWER STEERING TORQUE SENSOR - 04/16/2015
thanks for the info, after a little talk with my techs i think we may have this handled !!
Re: RECALL 14116 POWER STEERING TORQUE SENSOR - 04/21/2015
... they are no longer paying any OLH associated with replacing more than one sensor for this recall, regardless of whether the tech doing the repairs has viewed the training video or not. We have a vehicle right now where that is the case: tech who has...
Re: RECALL 14116 POWER STEERING TORQUE SENSOR - 04/21/2015
Since the video has been released, our techs have not been having issues with the sensors, however a couple of weeks ago even after installing the sensor correctly it would not calibrate. I ran it as a parts warranty with the tech giving a good explanation ...
Re: RECALL 14116 POWER STEERING TORQUE SENSOR - 04/21/2015
Thanks RChaney, I will see if we can proceed using it as a parts warranty!
Re: RECALL 14116 POWER STEERING TORQUE SENSOR - 04/21/2015
One of my techs last week had to replace three sensors for the same vehicle before one would calibrate correctly and he watched the video too..Seems this is a problem for everyone !
Re: RECALL 14116 POWER STEERING TORQUE SENSOR - 04/25/2015
... the class specifically addressed this issue. He stated that he would only pay for 1 sensor per recall, per day, as every sensor that has been sent back as defective has been tested as being a good sensor, so this is seen solely as an installation issue....
Re: RECALL 14116 POWER STEERING TORQUE SENSOR - 04/27/2015
thanks for the info !!
Re: recall 10023 on 2009 cobalt(not on GMVIS) - 04/12/2010
We've been following message G_0000051964 and if it's been exhibiting the condition in the recall, is in the vin break points but not yet in the VIS then you can perform it but you must forward for wholesale authorization.
recall 10038 - 10/26/2010
anyone submitted a claim for 10038? looking at the claim information there is a labor op for the cost of the saw and sander, my question is how is this submitted ,in misc with labor op v2277 or by itself on another line...thanks. I HAVE FOUND THE ...
Recall 09184 - 11/30/2010
09184 MATERIAL OVER SENSING & DIAGNOSTIC MODULE RETAINING MOISTURE ~~~~~ We have been performing this recall for several months without much feedback from the customers. Yesterday I received a call from a customer asking if the Sensing & Diagnostic...
Re: Recall 09184 - 11/30/2010
We replaced the Module under goodwill and input the recall with no labor.
Re: Recall 09184 - 12/01/2010
I would think the mdodule would be a casualty of the recall & include the part when submitting, would have to h route with explaination.
Re: Recall 09184 - 12/02/2010
Thank you!
recall 10153 - 12/08/2010
Does a used car dealership receive the $100 reimbursement? I know we are unable to get a reimbursement for ourself but this used car delership is unable to perform warranty work.
Re: recall 10153 - 12/08/2010
... as a dealership and wouldn't get the reimbursement. Can't find anything in the Q&A section in the recall to confirm/deny that, but that's my opinion. It does talk about the check being issued to the 'registered owner', so unless they registered th...
Re: recall 10153 - 12/08/2010
it would be like the dealer doing their own vehicles so i would say no..
Re: recall 10153 - 12/10/2010
I CALLED DBC ON THIS BECAUSE I HAD THE SAME PROBLEM AND THEY TOLD ME TO RUN WITH V2281 AND ISSUE A CHECK BECAUSE THEY WERE LIKE A CUSTOMER.I DONT AGREE BUT OKAY
Re: recall 10153 - 12/10/2010
Thanks for everyone's input, also just heard from our AVM & he says as long as they are not affiliated with GM in any way they would receive the $100 reimbursement.
Re: recall 10153 - 12/10/2010
interesting i can see their point but i dont agree either..
Recall 10426 - 01/13/2011
Is anyone having an issue with the $2.50 you can claim in net? I'm on the first one that does not have a tow bill or rental, thought it would go, but it is rejected for net too high.
Re: Recall 10426 - 01/13/2011
My warranty rep told me to H-route, they are having issues with the net screeen
RECALL #10355 - 04/29/2011
HAVE A VEHICLE IN FOR RECALL #10355, STATES TO SUBMIT AS ZFAT/T5814/GM AUTH DUE TO NOT LOADED IN SYSTEM FOR 2006/2007 .... WE HAD TO OVN THE PART-BUT IT REJECTS #078/NET ITEM FREIGHT/POSTAGE NOT ALLOWED WITH LABOR OP ------ ANY SUGGESTIONS
Re: RECALL #10355 - 05/03/2011
I just had one of these pay. The recall had already been submitted for. In the bulletin it states for T5814 "submit as ZFAT and obtain wholesale authorization". I put overnight freight in "parts expedite" box and routed for GM auth with good story....
Recall 10282/PCM - 06/27/2011
I have a claim for recall 10282 in which the tech miss-read & replaced the pcm when it actually fell under the "no furthur action required - lot #".... so now the cust has a "legal copy" stating we replaced the PCM, the part is charged out & I can only...
Re: Recall 10282/PCM - 07/05/2011
The customers copy is correct since you actually did replace the PCM even though you didn't need to. I'd get with the service manager and internal the time and part I guess...?
thanks for the info, after a little talk with my techs i think we may have this handled !!
Re: RECALL 14116 POWER STEERING TORQUE SENSOR - 04/21/2015
... they are no longer paying any OLH associated with replacing more than one sensor for this recall, regardless of whether the tech doing the repairs has viewed the training video or not. We have a vehicle right now where that is the case: tech who has...
Re: RECALL 14116 POWER STEERING TORQUE SENSOR - 04/21/2015
Since the video has been released, our techs have not been having issues with the sensors, however a couple of weeks ago even after installing the sensor correctly it would not calibrate. I ran it as a parts warranty with the tech giving a good explanation ...
Re: RECALL 14116 POWER STEERING TORQUE SENSOR - 04/21/2015
Thanks RChaney, I will see if we can proceed using it as a parts warranty!
Re: RECALL 14116 POWER STEERING TORQUE SENSOR - 04/21/2015
One of my techs last week had to replace three sensors for the same vehicle before one would calibrate correctly and he watched the video too..Seems this is a problem for everyone !
Re: RECALL 14116 POWER STEERING TORQUE SENSOR - 04/25/2015
... the class specifically addressed this issue. He stated that he would only pay for 1 sensor per recall, per day, as every sensor that has been sent back as defective has been tested as being a good sensor, so this is seen solely as an installation issue....
Re: RECALL 14116 POWER STEERING TORQUE SENSOR - 04/27/2015
thanks for the info !!
Re: recall 10023 on 2009 cobalt(not on GMVIS) - 04/12/2010
We've been following message G_0000051964 and if it's been exhibiting the condition in the recall, is in the vin break points but not yet in the VIS then you can perform it but you must forward for wholesale authorization.
recall 10038 - 10/26/2010
anyone submitted a claim for 10038? looking at the claim information there is a labor op for the cost of the saw and sander, my question is how is this submitted ,in misc with labor op v2277 or by itself on another line...thanks. I HAVE FOUND THE ...
Recall 09184 - 11/30/2010
09184 MATERIAL OVER SENSING & DIAGNOSTIC MODULE RETAINING MOISTURE ~~~~~ We have been performing this recall for several months without much feedback from the customers. Yesterday I received a call from a customer asking if the Sensing & Diagnostic...
Re: Recall 09184 - 11/30/2010
We replaced the Module under goodwill and input the recall with no labor.
Re: Recall 09184 - 12/01/2010
I would think the mdodule would be a casualty of the recall & include the part when submitting, would have to h route with explaination.
Re: Recall 09184 - 12/02/2010
Thank you!
recall 10153 - 12/08/2010
Does a used car dealership receive the $100 reimbursement? I know we are unable to get a reimbursement for ourself but this used car delership is unable to perform warranty work.
Re: recall 10153 - 12/08/2010
... as a dealership and wouldn't get the reimbursement. Can't find anything in the Q&A section in the recall to confirm/deny that, but that's my opinion. It does talk about the check being issued to the 'registered owner', so unless they registered th...
Re: recall 10153 - 12/08/2010
it would be like the dealer doing their own vehicles so i would say no..
Re: recall 10153 - 12/10/2010
I CALLED DBC ON THIS BECAUSE I HAD THE SAME PROBLEM AND THEY TOLD ME TO RUN WITH V2281 AND ISSUE A CHECK BECAUSE THEY WERE LIKE A CUSTOMER.I DONT AGREE BUT OKAY
Re: recall 10153 - 12/10/2010
Thanks for everyone's input, also just heard from our AVM & he says as long as they are not affiliated with GM in any way they would receive the $100 reimbursement.
Re: recall 10153 - 12/10/2010
interesting i can see their point but i dont agree either..
Recall 10426 - 01/13/2011
Is anyone having an issue with the $2.50 you can claim in net? I'm on the first one that does not have a tow bill or rental, thought it would go, but it is rejected for net too high.
Re: Recall 10426 - 01/13/2011
My warranty rep told me to H-route, they are having issues with the net screeen
RECALL #10355 - 04/29/2011
HAVE A VEHICLE IN FOR RECALL #10355, STATES TO SUBMIT AS ZFAT/T5814/GM AUTH DUE TO NOT LOADED IN SYSTEM FOR 2006/2007 .... WE HAD TO OVN THE PART-BUT IT REJECTS #078/NET ITEM FREIGHT/POSTAGE NOT ALLOWED WITH LABOR OP ------ ANY SUGGESTIONS
Re: RECALL #10355 - 05/03/2011
I just had one of these pay. The recall had already been submitted for. In the bulletin it states for T5814 "submit as ZFAT and obtain wholesale authorization". I put overnight freight in "parts expedite" box and routed for GM auth with good story....
Recall 10282/PCM - 06/27/2011
I have a claim for recall 10282 in which the tech miss-read & replaced the pcm when it actually fell under the "no furthur action required - lot #".... so now the cust has a "legal copy" stating we replaced the PCM, the part is charged out & I can only...
Re: Recall 10282/PCM - 07/05/2011
The customers copy is correct since you actually did replace the PCM even though you didn't need to. I'd get with the service manager and internal the time and part I guess...?
Recall 09132 - Power steering hose leak - 09/20/2011
I have a vehicle that came through the shop with this recall. We inspected the vehicle and it already has the new style hose and clamps. The decision was to not change anything since it appears to have been done already. I am trying to figure out the...
Re: Recall 09132 - Power steering hose leak - 09/20/2011
You fill out and mail in a CAM-01 . You can find the form in Global Connect under the Library tab, Service, Field Action section. I sent one in about a month ago and it still shows on the VIS so I guess it takes them a while to process it. ;-)
claiming window glas in recall 07273. - 09/22/2011
this recall states that the window may shatter, which it di d in the case of our customer. However, there is no direction on how to claim for the window glas in the recall. If the glass is submitted parts, the claim is rejected as incompatible part....
Re: claiming window glas in recall 07273. - 09/22/2011
Looks like the glass isn't included in the detail of the recall. I'd assign GM auth on it and let your area manager know it's coming. Or maybe add another line for replacing the glass as damaged due to recall failure. Not sure.
HOW TO CLOSE A RECALL WHEN WORK IS NOT NEEDED - 05/17/2012
I know I have seen a document showing the process for closing a recall with out the work being done. We have a few vehicles that are showing the open CSP for carpeted floor mats. The mats were installed by someone by the claims were never filed to close...
Re: HOW TO CLOSE A RECALL WHEN WORK IS NOT NEEDED - 05/17/2012
You have to use the labor op for the recall to close the recall out. Just open a repair order on the vehicle and use the labor op and file it like you would any other recall. V2496 Install Carpeted Floor Mats 0.1
Re: HOW TO CLOSE A RECALL WHEN WORK IS NOT NEEDED - 05/18/2012
Yep, that's what we're doing too.
Recall 12045 and Lock Cylinder Coding - 05/31/2012
... their parts department if they get any allowance for coding the new ignition lock cylinder on this recall? Apparently they come blank and have to be coded but according to the recall there is no net allowance for this service. Just wondering!...
Re: Recall 12045 and Lock Cylinder Coding - 05/31/2012
It's part of the service procedure, and included in the time. 1. Remove the ignition lock cylinder. Refer to Ignition Lock Cylinder Replacement in SI. Note: For ignition lock cylinder assembly and coding, use the instructions provided with the new ...
(California Dealers): Recall #09230 - 04/04/2012
Just curious due to the "higher california cost" - how is everyone claiming recall#09230
RECALL #11001 VS C.E.L. -- HOW TO HANDLE ?? - 09/11/2012
HOW DO YOU HANDLE.... Vehicle is out of warranty - but had recall #11001 / after performing the recall the c.e.l. came on which required the diesel exhaust regeneration to clear #P2463 Question: is this considered OLH on the recall or customer pay...
adding additional parts to a recall - 10/18/2012
recall 12104, front lower control arm replacement, steering links broke when during repair, how to i claim the links?
Re: adding additional parts to a recall - 10/18/2012
If I am not mistaken I think you can submit the extra parts with the lower control arms and code it excessive parts with comments...
Recall 13426 - 03/18/2014
... message about the seals. We did the repair and submitted it in for warranty payment. Now that the recall has came out, when you pull the VIN up for the unit it has the recall as OPEN. I have sent it back thru as a recall with on labor time or parts on...
Re: Recall 13426 - 03/19/2014
... message about the seals. We did the repair and submitted it in for warranty payment. Now that the recall has came out, when you pull the VIN up for the unit it has the recall as OPEN. I have sent it back thru as a recall with on labor time or parts on...
Recall #94001 - 03/26/2014
We've performed an open recall, #94001 BUCKET SEAT RECLINER BOLT BREAKAGE on a 1990 Suburban. The bulletin has the time for repair, but no labor op. Help! Does anyone know what the labor op for this recall may be?
Re: Recall #94001 - 03/27/2014
CLAIM INFORMATION Submit a Product Campaign Claim with the information indicated below: * REPAIR PERFORMED PART FAILED PARTS LABOR LABOR COUNT PART NO. ALLOW CC-FC 0P HOURS ----------------------- ----- -------- ----- ----- ----- ----- Replace Bolts ...
Re: Recall #94001 - 03/27/2014
DOC # 254008
recall 12045 - 01/22/2014
should this recall pay for cylinder and key. I am getting a reject for total parts excessive when I put in cylinder and key.
Re: recall 12045 - 01/23/2014
If you submit for anything that's not on the recall bulletin it should reject. You can get the key with a P auth. If it doesn't work you will have to h-route it with an explanation. We've been reimbursed for damaged keys on this one.
Open Recall - 12/14/2007
to close recall you can also submit a CAM-01 report.reference P&P article 6.1 page 8. or in GM messenger pull up bulletin WIR20040048.Form is attached.
RECALL - 12/20/2007
CAN YOU CLAIM OLH WHEN DOING A RECALL IF THE CUSTOMER HAS ADDED AN AFTER MARKET ACCESSORY (ALARM SYSTEM) THAT YOU HAVE TO REMOVE OR WORK AROUND IN ORDER TO COMPLETE RECALL.
Recall OLH - 12/20/2007
The service manager can sign OLH on a recall, but in order for any OLH to pay with a V labor op the claim will have to be H-Routed.
Re: RECALL - 12/26/2007
Also, If the devise is added by the customer, and non-dealer installed, shouldn't the customer pay the labor for the extra time involved?
Re: RECALL - 12/27/2007
With aftermarket add-ons, we always make the customer pay whatever the olh would be in a situation like that.
I have a vehicle that came through the shop with this recall. We inspected the vehicle and it already has the new style hose and clamps. The decision was to not change anything since it appears to have been done already. I am trying to figure out the...
Re: Recall 09132 - Power steering hose leak - 09/20/2011
You fill out and mail in a CAM-01 . You can find the form in Global Connect under the Library tab, Service, Field Action section. I sent one in about a month ago and it still shows on the VIS so I guess it takes them a while to process it. ;-)
claiming window glas in recall 07273. - 09/22/2011
this recall states that the window may shatter, which it di d in the case of our customer. However, there is no direction on how to claim for the window glas in the recall. If the glass is submitted parts, the claim is rejected as incompatible part....
Re: claiming window glas in recall 07273. - 09/22/2011
Looks like the glass isn't included in the detail of the recall. I'd assign GM auth on it and let your area manager know it's coming. Or maybe add another line for replacing the glass as damaged due to recall failure. Not sure.
HOW TO CLOSE A RECALL WHEN WORK IS NOT NEEDED - 05/17/2012
I know I have seen a document showing the process for closing a recall with out the work being done. We have a few vehicles that are showing the open CSP for carpeted floor mats. The mats were installed by someone by the claims were never filed to close...
Re: HOW TO CLOSE A RECALL WHEN WORK IS NOT NEEDED - 05/17/2012
You have to use the labor op for the recall to close the recall out. Just open a repair order on the vehicle and use the labor op and file it like you would any other recall. V2496 Install Carpeted Floor Mats 0.1
Re: HOW TO CLOSE A RECALL WHEN WORK IS NOT NEEDED - 05/18/2012
Yep, that's what we're doing too.
Recall 12045 and Lock Cylinder Coding - 05/31/2012
... their parts department if they get any allowance for coding the new ignition lock cylinder on this recall? Apparently they come blank and have to be coded but according to the recall there is no net allowance for this service. Just wondering!...
Re: Recall 12045 and Lock Cylinder Coding - 05/31/2012
It's part of the service procedure, and included in the time. 1. Remove the ignition lock cylinder. Refer to Ignition Lock Cylinder Replacement in SI. Note: For ignition lock cylinder assembly and coding, use the instructions provided with the new ...
(California Dealers): Recall #09230 - 04/04/2012
Just curious due to the "higher california cost" - how is everyone claiming recall#09230
RECALL #11001 VS C.E.L. -- HOW TO HANDLE ?? - 09/11/2012
HOW DO YOU HANDLE.... Vehicle is out of warranty - but had recall #11001 / after performing the recall the c.e.l. came on which required the diesel exhaust regeneration to clear #P2463 Question: is this considered OLH on the recall or customer pay...
adding additional parts to a recall - 10/18/2012
recall 12104, front lower control arm replacement, steering links broke when during repair, how to i claim the links?
Re: adding additional parts to a recall - 10/18/2012
If I am not mistaken I think you can submit the extra parts with the lower control arms and code it excessive parts with comments...
Recall 13426 - 03/18/2014
... message about the seals. We did the repair and submitted it in for warranty payment. Now that the recall has came out, when you pull the VIN up for the unit it has the recall as OPEN. I have sent it back thru as a recall with on labor time or parts on...
Re: Recall 13426 - 03/19/2014
... message about the seals. We did the repair and submitted it in for warranty payment. Now that the recall has came out, when you pull the VIN up for the unit it has the recall as OPEN. I have sent it back thru as a recall with on labor time or parts on...
Recall #94001 - 03/26/2014
We've performed an open recall, #94001 BUCKET SEAT RECLINER BOLT BREAKAGE on a 1990 Suburban. The bulletin has the time for repair, but no labor op. Help! Does anyone know what the labor op for this recall may be?
Re: Recall #94001 - 03/27/2014
CLAIM INFORMATION Submit a Product Campaign Claim with the information indicated below: * REPAIR PERFORMED PART FAILED PARTS LABOR LABOR COUNT PART NO. ALLOW CC-FC 0P HOURS ----------------------- ----- -------- ----- ----- ----- ----- Replace Bolts ...
Re: Recall #94001 - 03/27/2014
DOC # 254008
recall 12045 - 01/22/2014
should this recall pay for cylinder and key. I am getting a reject for total parts excessive when I put in cylinder and key.
Re: recall 12045 - 01/23/2014
If you submit for anything that's not on the recall bulletin it should reject. You can get the key with a P auth. If it doesn't work you will have to h-route it with an explanation. We've been reimbursed for damaged keys on this one.
Open Recall - 12/14/2007
to close recall you can also submit a CAM-01 report.reference P&P article 6.1 page 8. or in GM messenger pull up bulletin WIR20040048.Form is attached.
RECALL - 12/20/2007
CAN YOU CLAIM OLH WHEN DOING A RECALL IF THE CUSTOMER HAS ADDED AN AFTER MARKET ACCESSORY (ALARM SYSTEM) THAT YOU HAVE TO REMOVE OR WORK AROUND IN ORDER TO COMPLETE RECALL.
Recall OLH - 12/20/2007
The service manager can sign OLH on a recall, but in order for any OLH to pay with a V labor op the claim will have to be H-Routed.
Re: RECALL - 12/26/2007
Also, If the devise is added by the customer, and non-dealer installed, shouldn't the customer pay the labor for the extra time involved?
Re: RECALL - 12/27/2007
With aftermarket add-ons, we always make the customer pay whatever the olh would be in a situation like that.
Re: RECALL - 12/27/2007
With aftermarket add-ons, we always make the customer pay whatever the olh would be in a situation like that.
"Out on Time" - Recall submission - 03/28/2008
Here's a dandy....the boys in the shop did a recall #07033, update BCM for battery rundown. The vehicle is out of warranty. The recall specifically states that the task was to be performed within the warranty time/miles. Would you claim this update as...
Recall 07007 complications - 05/02/2008
... replaced receiver, antenna & both remotes... should that (which tech says was caused by performing recall) be on a different ro or same one different line? Help?!!! ...
Re: Recall 07007 complications - 05/02/2008
MY THOUGHT WOULD BE.. PLACE ON SEPARATE LINE, DUE TO THE RECALL IS NOT GOING TO COVER THE REPLACEMENT
Re: Recall 07007 complications - 05/02/2008
My first question would be did the tech reprogram the remotes as stated in bulletin,will not function if not programmed at same time.if remotes are inop I would leave on same line and H-route with real good comments.
Re: Recall 07007 complications - 05/05/2008
As you suggested, I completely read the bulletin for this recall. It specifically states NOT to reprogram the BCM for Impalas. I spoke with a few techs and they think that our shop is responsible for the replacement of the RCDLR, antenna & remotes,...
07033 - RECALL "CLARIFICATION" - 07/08/2008
I HAVE A VEHICLE WHICH THRU GMVIS SHOW "OPEN" RECALL #07033 -- THE VEHICLE IS JUST OVER 36,000 (RECALL STATES EXPIRES WITH BASE WARRANTY).... VEHICLE IS NOW A CERTIFIED VEHICLE ----- 1) IF EXPIRES WITH BASE 3/36 OR 2) CAN WE PERFORM UNDER CERTIFIED ...
Re: 07033 - RECALL - 07/09/2008
The way I read the recall document brings me to the conclusion that it expires with the base warranty. I would not submit this one, but maybe you should check with your AVM?
Re: 07033 - RECALL - 07/09/2008
I would H-route this to your AVM.have never seen GM not perform a recall even out of warranty.have submitted several and never been denied.
RECALL - 02/13/2009
WE HAVE A 97 CADILLAC IN FOR RECALL 04014. TECH SAYS HE CANT COMPLETE RECALL UNLESS PLENUM IS REPLACED BECAUSE HE CANT TEST FUEL PRESSURE AND IF ITS LEAKING COULD CAUSE A FIRE. PLENUM IS NOT COVERED BY RECALL. CUSTOMER REFUSING TO PAY TO HAVE PLENUM...
Re: RECALL - 02/13/2009
SOUNDS LIKE THE JUNK YARD IS GETTING A CADILLAC.
Re: RECALL - 02/16/2009
roflmao! becky that was HILARIOUS!
Re: RECALL - 02/16/2009
Thanks, although I wasn't trying to be funny. I just don't see how the intake on that Caddy should in any way be GM's problem. If the customer isn't willing to put the money into the vehicle to keep it running, why should GM worry about it? Sounds ...
Re: RECALL - 02/16/2009
I know, but it just struck me as funny. You are right... the more people pay for a vehicle, the less they want to maintain it. I worked for a Toyota/Subaru dealer for 7 years, and yes, the Lexus people are the same. They don't even want to pay for ...
Recall Summary - 02/19/2009
When are we going to see another recall summary? The last one I received was in October of 2007. We used to get one about every six months.
Re: Recall Summary - 02/19/2009
... was one in December and one in February. Go to GlobalConnect and see if you have the portal for Recall Information. If it isn't available under your log in information, you need to go to your system administrator and ask them to add the access to that...
Re: Recall Summary - 02/20/2009
I'm talking about the recall summary we get from J&L Warranty with all the recalls in it that goes in the 3-ring binder that we get from J&L each year, which we also haven't gotten yet for 2009.
Re: Recall Summary - 02/20/2009
I have a 2/2008 version in my J&L binder... I think I got it last March with the newsletter. You can order one online from this website too, I think.
OLD RECALL LISTING ???? - 04/10/2009
I HAVE A OLD CIERA (1995) WITH RECALL 95058 STILL OPEN -- BUT UNABLE TO PULL IT UP IN SI BY THAT #.... ANY SUGGESTIONS ???
Re: OLD RECALL LISTING ???? - 04/10/2009
In SI go to BULLETINS-CAMPAIGNS and find the one that matches what VIS shows. Double check your labor op from VIS against the bulletin to be double sure.
Re: OLD RECALL LISTING ???? - 04/10/2009
WHEN YOU PULLED THE VIS, DID IT GIVE YOU A VALID LINK TO THE RECALL? WHEN I BOUGHT MY DAUGHTERS 1994 GRAN AM I RAN INTO THE SAME THING WITH AN OLD RECALL. YOU MIGHT SEE IF YOUR SERVICE DEPT HAS ANY OLD PRINTOUTS OF PAST RECALLS AND SUCH. OR CALL DBC...
Re: OLD RECALL LISTING ???? - 04/10/2009
[quote] Becky H: .... YOU WILL HAVE TO H ROUTE WHATEVER YOU DO BECAUSE OF THE AGE OF THE VEHICLE [/quote] Since it is a recall I don't think you'll have to H-route. The recall's should pay without H-route regardless of age of vehicle.
Re: OLD RECALL LISTING ???? - 04/13/2009
I always do an internet/Google search. You'd be surprised what the internet turns up. You can go to recalls.gov also to look up old ones.
Re: OLD RECALL LISTING ???? - 04/13/2009
Vehicles over 11 years will reject, even a recall, but they don't need to be H-routed anymore, you can get them thru with Auth G. Reference #G_0000012201 dated 9/24/08 Effective immediately, the following areas will no longer require District Service...
Re: OLD RECALL LISTING ???? - 04/13/2009
Thanks for that, I had forgotten that the service manager could now authorize for past model vehicles.
With aftermarket add-ons, we always make the customer pay whatever the olh would be in a situation like that.
"Out on Time" - Recall submission - 03/28/2008
Here's a dandy....the boys in the shop did a recall #07033, update BCM for battery rundown. The vehicle is out of warranty. The recall specifically states that the task was to be performed within the warranty time/miles. Would you claim this update as...
Recall 07007 complications - 05/02/2008
... replaced receiver, antenna & both remotes... should that (which tech says was caused by performing recall) be on a different ro or same one different line? Help?!!! ...
Re: Recall 07007 complications - 05/02/2008
MY THOUGHT WOULD BE.. PLACE ON SEPARATE LINE, DUE TO THE RECALL IS NOT GOING TO COVER THE REPLACEMENT
Re: Recall 07007 complications - 05/02/2008
My first question would be did the tech reprogram the remotes as stated in bulletin,will not function if not programmed at same time.if remotes are inop I would leave on same line and H-route with real good comments.
Re: Recall 07007 complications - 05/05/2008
As you suggested, I completely read the bulletin for this recall. It specifically states NOT to reprogram the BCM for Impalas. I spoke with a few techs and they think that our shop is responsible for the replacement of the RCDLR, antenna & remotes,...
07033 - RECALL "CLARIFICATION" - 07/08/2008
I HAVE A VEHICLE WHICH THRU GMVIS SHOW "OPEN" RECALL #07033 -- THE VEHICLE IS JUST OVER 36,000 (RECALL STATES EXPIRES WITH BASE WARRANTY).... VEHICLE IS NOW A CERTIFIED VEHICLE ----- 1) IF EXPIRES WITH BASE 3/36 OR 2) CAN WE PERFORM UNDER CERTIFIED ...
Re: 07033 - RECALL - 07/09/2008
The way I read the recall document brings me to the conclusion that it expires with the base warranty. I would not submit this one, but maybe you should check with your AVM?
Re: 07033 - RECALL - 07/09/2008
I would H-route this to your AVM.have never seen GM not perform a recall even out of warranty.have submitted several and never been denied.
RECALL - 02/13/2009
WE HAVE A 97 CADILLAC IN FOR RECALL 04014. TECH SAYS HE CANT COMPLETE RECALL UNLESS PLENUM IS REPLACED BECAUSE HE CANT TEST FUEL PRESSURE AND IF ITS LEAKING COULD CAUSE A FIRE. PLENUM IS NOT COVERED BY RECALL. CUSTOMER REFUSING TO PAY TO HAVE PLENUM...
Re: RECALL - 02/13/2009
SOUNDS LIKE THE JUNK YARD IS GETTING A CADILLAC.
Re: RECALL - 02/16/2009
roflmao! becky that was HILARIOUS!
Re: RECALL - 02/16/2009
Thanks, although I wasn't trying to be funny. I just don't see how the intake on that Caddy should in any way be GM's problem. If the customer isn't willing to put the money into the vehicle to keep it running, why should GM worry about it? Sounds ...
Re: RECALL - 02/16/2009
I know, but it just struck me as funny. You are right... the more people pay for a vehicle, the less they want to maintain it. I worked for a Toyota/Subaru dealer for 7 years, and yes, the Lexus people are the same. They don't even want to pay for ...
Recall Summary - 02/19/2009
When are we going to see another recall summary? The last one I received was in October of 2007. We used to get one about every six months.
Re: Recall Summary - 02/19/2009
... was one in December and one in February. Go to GlobalConnect and see if you have the portal for Recall Information. If it isn't available under your log in information, you need to go to your system administrator and ask them to add the access to that...
Re: Recall Summary - 02/20/2009
I'm talking about the recall summary we get from J&L Warranty with all the recalls in it that goes in the 3-ring binder that we get from J&L each year, which we also haven't gotten yet for 2009.
Re: Recall Summary - 02/20/2009
I have a 2/2008 version in my J&L binder... I think I got it last March with the newsletter. You can order one online from this website too, I think.
OLD RECALL LISTING ???? - 04/10/2009
I HAVE A OLD CIERA (1995) WITH RECALL 95058 STILL OPEN -- BUT UNABLE TO PULL IT UP IN SI BY THAT #.... ANY SUGGESTIONS ???
Re: OLD RECALL LISTING ???? - 04/10/2009
In SI go to BULLETINS-CAMPAIGNS and find the one that matches what VIS shows. Double check your labor op from VIS against the bulletin to be double sure.
Re: OLD RECALL LISTING ???? - 04/10/2009
WHEN YOU PULLED THE VIS, DID IT GIVE YOU A VALID LINK TO THE RECALL? WHEN I BOUGHT MY DAUGHTERS 1994 GRAN AM I RAN INTO THE SAME THING WITH AN OLD RECALL. YOU MIGHT SEE IF YOUR SERVICE DEPT HAS ANY OLD PRINTOUTS OF PAST RECALLS AND SUCH. OR CALL DBC...
Re: OLD RECALL LISTING ???? - 04/10/2009
[quote] Becky H: .... YOU WILL HAVE TO H ROUTE WHATEVER YOU DO BECAUSE OF THE AGE OF THE VEHICLE [/quote] Since it is a recall I don't think you'll have to H-route. The recall's should pay without H-route regardless of age of vehicle.
Re: OLD RECALL LISTING ???? - 04/13/2009
I always do an internet/Google search. You'd be surprised what the internet turns up. You can go to recalls.gov also to look up old ones.
Re: OLD RECALL LISTING ???? - 04/13/2009
Vehicles over 11 years will reject, even a recall, but they don't need to be H-routed anymore, you can get them thru with Auth G. Reference #G_0000012201 dated 9/24/08 Effective immediately, the following areas will no longer require District Service...
Re: OLD RECALL LISTING ???? - 04/13/2009
Thanks for that, I had forgotten that the service manager could now authorize for past model vehicles.
Re: OLD RECALL LISTING ???? - 04/15/2009
See bulletin # 01-00-89-008: Current CIPS Campaign Number to Previous Divisional Campaign Number - (Apr 6, 2001). Recall 95058 is now #96-C-01: CAMPAIGN: REAR SEAT BELT ASSEMBLY ANCHORAGE - (Oct 1, 1995)- which may be found through SI.
Recall 99093 1998-1999 Century/Regal - 05/12/2009
Hello, Does anyone out there have a Headlight aiming device insert that they can fax me a copy of. It is for the 1998-1999 Buick Regal and Century. I accidentally gave my last one away yesterday and have a customer in this morning that needs one. If ...
Re: Recall 99093 1998-1999 Century/Regal - 05/12/2009
I have a really grubby copy from a 2000 lesabre headlamp aiming insert. Any one know where these inseerts can be found.
Re: Recall 99093 1998-1999 Century/Regal - 05/12/2009
Thank you Christalyn, I do have about 10 of those that you have on the 2000, I'm not even sure why these have come up in the last 2 days, I haven't had to use these in years. I almost threw them all out, but I did give the last 98-99 away yesterday. But ...
Re: Recall 99093 1998-1999 Century/Regal - 05/12/2009
COULD YOU FAX ME A CLEAN COPY OF THE 2000 LESABRE ONE FAX:248-651-7234 THANKS THAT IS A START. WE ALSO HAVE HAD QUITE A FEW IN THE LAST MONTH.
Re: Recall 99093 1998-1999 Century/Regal - 05/12/2009
Yes, I will send you a copy of the 2000 bulletin. Thanks again.
Re: Recall 99093 1998-1999 Century/Regal - 05/12/2009
THANKS A BUNCH!!!
INSTOCK VEHICLE RECALL - 05/14/2009
... INFORMATION BULLETIN LINK YOU COULD GET A LIST OF ALL IN STOCK VEHICLES YOUR DEALER HAS WITH OPEN RECALLS. WHEN I DO MINE IT SHOWS NO OPEN RECALLS. I HAD MY CASHIER RUN VISS'S ON ALL OF OUR INSTOCK VEHICLES AND LOTS SHOWED UP WITH RECALLS NOT COMPLETED....
Re: Recall 99093 1998-1999 Century/Regal - 05/18/2009
I guess no one has the headlamp aiming device insert for recall 99093. For some reason I have had 3 in the last 2 days. Would anyone know how I could get a copy? Would I need to call my rep. If anyone out there has any ideas, I am open to any suggest...
Recall Policies & Procedures question - 05/19/2009
Can anyone tell me if it specifically states that a GM dealer is to perform recalls? We have a situation where an aftermarket shop wants the parts for the recall to install themselves. I know I saw somewhere that the dealer is required to perform the...
Re: Recall Policies & Procedures question - 05/19/2009
Which recall are they attemping to do? A retailer has no way to get paid for a recall except through a dealer. Most recalls say dealer however some a reimbursable and say dealer/retailer. The recalls also include the customer letters which ask the customer...
Re: Recall Policies & Procedures question - 05/20/2009
Actually they want to do several different recalls. They want US to put the claim in (like we did it) and give them the parts. I don't feel comfortable with doing it this way, as it opens the dealership up for legal problems. For instance, if the aftermarket...
Re: Recall Policies & Procedures question - 05/20/2009
... As a side note warranty claim fraud is a federal offense as it is transmitted by the internet. Recalls pay two ways, they pay the dealer for doing the work or they reimburse the customer for work done prior to the recall. I would have the aftermarket...
Re: Recall Policies & Procedures question - 05/20/2009
[quote] Christalyn: As a side note warranty claim fraud is a federal offense as it is transmitted by the internet. [/quote] AMEN! I pretty much said the same thing and refused to do it. I don't want to go to prison over putting claims in. It's NOT ...
Re: Recall Policies & Procedures question - 05/20/2009
I can't believe your service manager is even contemplating such a thing. The best I can see to do is use the recalls themselves. For instance, recall 02049 says: Dealers are to inspect the condition of the lower pinion bearing and replace the lower pinion...
Re: Recall Policies & Procedures question - 05/20/2009
Sounds like this aftermarket shop needs an ethics lesson and your service manager needs to be shot. It would also be fraud for you to file the claim with GM for work you did not do. You could be putting your franchise in jeopardy by doing this. With ...
Re: INSTOCK VEHICLE RECALL - 05/21/2009
09041 is a recall and the vin list can be found under you recall information, then under dealer campaign iniation report.
Re: Recall Policies & Procedures question - 05/26/2009
I would tell the aftermarket shop that if the customer does not wish to come to a GM dealer to have the recalls performed then they can have the aftermarket shop to it, that customer pays the aftermarket shop and the customer can try and get reimbursed...
OLD RECALL #07217 - 06/15/2009
NOT SURE IF I AM READING THIS CORRECTLY, IT STATES TO PUT COURTESY TRANSPORATION CHARGES IN NET --- WE PUT CUSTOMER IN RENTAL FOR 1-DAY SO I PUT 42.00 IN NET BUT CLAIM KICKED BACK FOR NET AMOUNT EXCESSIVE (DID WE MISS UNDERSTAND THIS BULLETIN ??)
Re: OLD RECALL #07217 - 06/15/2009
Did you put it in net on the recall labor op or use the rental labor op? It does state to use the regular labor op for courtesy transportation- Z7901 for 1 day--but it's in the asterisk note at the bottom.
Re: OLD RECALL #07217 - 06/15/2009
Did you use the courtesy transportation labor op with $42.00 in the net amount? If so, I would have done the same thing.
Re: OLD RECALL #07217 - 06/16/2009
I THOUGHT THE TOTAL FOR A RENTAL WAS 37.00 AND IF IT'S COURTESY TRANSPORTATION, ISN'T THAT SHUTTLE OR PUBLIC TRANSIT?
Re: OLD RECALL #07217 - 06/16/2009
Check out TSB#07-00-89-037 rentals and shuttle service etc are considered courtesy transportation. Since you put the customer in a rental vehicle I would think that it would be acceptable to use labor op Z7901 and charge $42.00 or $37.00 depending on ...
Re: OLD RECALL #07217 - 06/16/2009
Courtesy trans is lbr op Z7911 $15.00. They will not pay for rental. Most jobs take little time. Rental is used for over 4 hours or parts not avail.,emerg. can't drive,towed in. Also court. trans is for veh in warranty.
Re: OLD RECALL #07217 - 06/19/2009
As listed in the bulletin #07-00-89-037A. Important: Eligibility for Courtesy Transportation related to product recalls and special policies will be addressed in the applicable bulletin. Courtesy Transportation Options • Shuttle Service - Providing...
See bulletin # 01-00-89-008: Current CIPS Campaign Number to Previous Divisional Campaign Number - (Apr 6, 2001). Recall 95058 is now #96-C-01: CAMPAIGN: REAR SEAT BELT ASSEMBLY ANCHORAGE - (Oct 1, 1995)- which may be found through SI.
Recall 99093 1998-1999 Century/Regal - 05/12/2009
Hello, Does anyone out there have a Headlight aiming device insert that they can fax me a copy of. It is for the 1998-1999 Buick Regal and Century. I accidentally gave my last one away yesterday and have a customer in this morning that needs one. If ...
Re: Recall 99093 1998-1999 Century/Regal - 05/12/2009
I have a really grubby copy from a 2000 lesabre headlamp aiming insert. Any one know where these inseerts can be found.
Re: Recall 99093 1998-1999 Century/Regal - 05/12/2009
Thank you Christalyn, I do have about 10 of those that you have on the 2000, I'm not even sure why these have come up in the last 2 days, I haven't had to use these in years. I almost threw them all out, but I did give the last 98-99 away yesterday. But ...
Re: Recall 99093 1998-1999 Century/Regal - 05/12/2009
COULD YOU FAX ME A CLEAN COPY OF THE 2000 LESABRE ONE FAX:248-651-7234 THANKS THAT IS A START. WE ALSO HAVE HAD QUITE A FEW IN THE LAST MONTH.
Re: Recall 99093 1998-1999 Century/Regal - 05/12/2009
Yes, I will send you a copy of the 2000 bulletin. Thanks again.
Re: Recall 99093 1998-1999 Century/Regal - 05/12/2009
THANKS A BUNCH!!!
INSTOCK VEHICLE RECALL - 05/14/2009
... INFORMATION BULLETIN LINK YOU COULD GET A LIST OF ALL IN STOCK VEHICLES YOUR DEALER HAS WITH OPEN RECALLS. WHEN I DO MINE IT SHOWS NO OPEN RECALLS. I HAD MY CASHIER RUN VISS'S ON ALL OF OUR INSTOCK VEHICLES AND LOTS SHOWED UP WITH RECALLS NOT COMPLETED....
Re: Recall 99093 1998-1999 Century/Regal - 05/18/2009
I guess no one has the headlamp aiming device insert for recall 99093. For some reason I have had 3 in the last 2 days. Would anyone know how I could get a copy? Would I need to call my rep. If anyone out there has any ideas, I am open to any suggest...
Recall Policies & Procedures question - 05/19/2009
Can anyone tell me if it specifically states that a GM dealer is to perform recalls? We have a situation where an aftermarket shop wants the parts for the recall to install themselves. I know I saw somewhere that the dealer is required to perform the...
Re: Recall Policies & Procedures question - 05/19/2009
Which recall are they attemping to do? A retailer has no way to get paid for a recall except through a dealer. Most recalls say dealer however some a reimbursable and say dealer/retailer. The recalls also include the customer letters which ask the customer...
Re: Recall Policies & Procedures question - 05/20/2009
Actually they want to do several different recalls. They want US to put the claim in (like we did it) and give them the parts. I don't feel comfortable with doing it this way, as it opens the dealership up for legal problems. For instance, if the aftermarket...
Re: Recall Policies & Procedures question - 05/20/2009
... As a side note warranty claim fraud is a federal offense as it is transmitted by the internet. Recalls pay two ways, they pay the dealer for doing the work or they reimburse the customer for work done prior to the recall. I would have the aftermarket...
Re: Recall Policies & Procedures question - 05/20/2009
[quote] Christalyn: As a side note warranty claim fraud is a federal offense as it is transmitted by the internet. [/quote] AMEN! I pretty much said the same thing and refused to do it. I don't want to go to prison over putting claims in. It's NOT ...
Re: Recall Policies & Procedures question - 05/20/2009
I can't believe your service manager is even contemplating such a thing. The best I can see to do is use the recalls themselves. For instance, recall 02049 says: Dealers are to inspect the condition of the lower pinion bearing and replace the lower pinion...
Re: Recall Policies & Procedures question - 05/20/2009
Sounds like this aftermarket shop needs an ethics lesson and your service manager needs to be shot. It would also be fraud for you to file the claim with GM for work you did not do. You could be putting your franchise in jeopardy by doing this. With ...
Re: INSTOCK VEHICLE RECALL - 05/21/2009
09041 is a recall and the vin list can be found under you recall information, then under dealer campaign iniation report.
Re: Recall Policies & Procedures question - 05/26/2009
I would tell the aftermarket shop that if the customer does not wish to come to a GM dealer to have the recalls performed then they can have the aftermarket shop to it, that customer pays the aftermarket shop and the customer can try and get reimbursed...
OLD RECALL #07217 - 06/15/2009
NOT SURE IF I AM READING THIS CORRECTLY, IT STATES TO PUT COURTESY TRANSPORATION CHARGES IN NET --- WE PUT CUSTOMER IN RENTAL FOR 1-DAY SO I PUT 42.00 IN NET BUT CLAIM KICKED BACK FOR NET AMOUNT EXCESSIVE (DID WE MISS UNDERSTAND THIS BULLETIN ??)
Re: OLD RECALL #07217 - 06/15/2009
Did you put it in net on the recall labor op or use the rental labor op? It does state to use the regular labor op for courtesy transportation- Z7901 for 1 day--but it's in the asterisk note at the bottom.
Re: OLD RECALL #07217 - 06/15/2009
Did you use the courtesy transportation labor op with $42.00 in the net amount? If so, I would have done the same thing.
Re: OLD RECALL #07217 - 06/16/2009
I THOUGHT THE TOTAL FOR A RENTAL WAS 37.00 AND IF IT'S COURTESY TRANSPORTATION, ISN'T THAT SHUTTLE OR PUBLIC TRANSIT?
Re: OLD RECALL #07217 - 06/16/2009
Check out TSB#07-00-89-037 rentals and shuttle service etc are considered courtesy transportation. Since you put the customer in a rental vehicle I would think that it would be acceptable to use labor op Z7901 and charge $42.00 or $37.00 depending on ...
Re: OLD RECALL #07217 - 06/16/2009
Courtesy trans is lbr op Z7911 $15.00. They will not pay for rental. Most jobs take little time. Rental is used for over 4 hours or parts not avail.,emerg. can't drive,towed in. Also court. trans is for veh in warranty.
Re: OLD RECALL #07217 - 06/19/2009
As listed in the bulletin #07-00-89-037A. Important: Eligibility for Courtesy Transportation related to product recalls and special policies will be addressed in the applicable bulletin. Courtesy Transportation Options • Shuttle Service - Providing...
Re: OLD RECALL #07217 - 06/19/2009
The recall document states that "courtesy transportation is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranty. The availability of courtesy transportation to customers whose...
Re: OLD RECALL #07217 - 06/22/2009
One other point to be made about courtesy transportation... the vehicle MUST still be under the 3 yr/36K warranty for you to be able to claim it. When I first started submitting GM warranty claims I kept trying to claim shuttles or loaners on vehicles ...
Recall 09051 Brake Booster Vacuum Hose Check Valves - 07/09/2009
Anyone besides me getting .1 reduction in labor op V2087? The bulletin states .3 but I just got paid .2 for the claim. Any suggestions? Haven't called DBC yet.
Re: Recall 09051 Brake Booster Vacuum Hose Check Valves - 07/09/2009
I just checked and the ones I have done paid ok at the 0.3-not sure why yours has reduced.
Re: Recall 09051 Brake Booster Vacuum Hose Check Valves - 07/09/2009
Same here. I have been paid .3 on mine as well.
recall 09077 - 08/12/2009
We had 4 recalls 09077, which I still show open in VIS come back on CM 030 with Repeat repair different repair order. Does any one know if this is a system error or how to clear these recalls.
Re: recall 09077 - 08/18/2009
Did you use op code V2088 or V2089?
Re: recall 09077 - 08/19/2009
Of course not! The Tech used v2091 which is for recall 09041. My favorite part is now he is mad at me. LOL feel the love, then read the recall!
CLOSED RECALL - 10/01/2009
On two of our rental units recall 09041 shows as closed in VIS and the repair has never been done. Has anyone had this happen, Is it just a glich in the system???? vin#1 94258715 09 g6 vin#2 942353517 09 g6
Re: CLOSED RECALL - 10/01/2009
Doesn't show a claim done for it either... I remember a Global Connect message about a recall that had some incorrect VINS loaded into the system as part of the recall that weren't actually supposed to be included. GM went in and closed them in the...
Re: CLOSED RECALL - 10/13/2009
I came across one also that got rejected. But the letter came out after the recall was done already. So I H route it to our DSM. Still waiting on reply.
Re: CLOSED RECALL - 10/13/2009
If you look at Ref. number: Service / Field Action / G_0000039956 in Global connect it states that recall 09041A and recall 09077A had some vins that were included in the recall vin list mistakenly. There is even a letter that was sent to the customer...
COBALT PWR STRG RECALL 10009 - 03/31/2010
HOW DO YOU CLAIM BOTH THE V2220 & V2223
recall 10023 on 2009 cobalt(not on GMVIS) - 04/09/2010
We performed the recall 10023 using V2226 on a 2009 Cobalt rental car.It rejected saying"vehicle not involved in field action". How do we put this through to get paid?
Re: recall 10023 on 2009 cobalt(not on GMVIS) - 04/09/2010
Does it fall within the vin break?
Re: recall 10023 on 2009 cobalt(not on GMVIS) - 04/09/2010
IF RECALL IS IN VIN BREAK POINT,CLAIM HAS TO BE ROUTED. I RAN INTO THE SAME THING WITH A SOLD UNIT.
Re: recall 10023 on 2009 cobalt(not on GMVIS) - 04/09/2010
MAKE SURE THAT THE RECALL IS SHOWING UP ON THE VEHICLE HISTORY (VIS) IF IT ISNT ON IT THAN ITS NOT COVERED AND IT WONT PAY UNLESS YOU CHANGE THE LO
recall for the heated wiper fluid - 06/08/2010
ok so i got a call from a customer saying that the usa today has a story saying gm is gonna pay owners of certain vehicles with heated wiper fluid $100 for disabling it permantly from their vehicles....has anyone heard anything from GM about this and ...
Re: recall for the heated wiper fluid - 06/08/2010
BULLETIN 10153 IS IN THE MESSAGE SECTION OF GLOBAL CONNECT
Re: recall for the heated wiper fluid - 06/09/2010
Recall 10153-This service procedure will permanently disable and remove the heated windshield washer fluid system. After performing the procedure, dealers are to issue a $100 USD/$105 CDN check to the customer as compensation for the loss of this feature. ...
Re: recall for the heated wiper fluid - 06/09/2010
... [/quote] I ran the vehicle history on our used car inventory that would be covered under this recall and none of them showed it yet (this morning) We have anywhere from 20-30 units in stock that could be involved in this recall. I know our accounting...
Re: recall for the heated wiper fluid - 06/14/2010
THANK YOU SO MUCH FOR THE INFO....YOU GUYS ARE THE GREATEST!!!
Re: recall for the heated wiper fluid - 06/14/2010
i submitted one in our used car inventory this mornin and we also have a customers vehicle in the shop we have to cut then a check...
RECALL #10023 COBALT PWR STRG ASST - 06/15/2010
I AM TRYING TO LOCATE INFO ON THE OP CODE TO USE WHEN THE VEHICLE IS NOT ON THE OPEN RECALL LIST BUT HAS THE CONCERN
Re: RECALL #10023 COBALT PWR STRG ASST - 06/15/2010
i had two claims with this situation i called the dbc,they told me to confirm the problem and h route them using the replacement number both of my claims were paid..
The recall document states that "courtesy transportation is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranty. The availability of courtesy transportation to customers whose...
Re: OLD RECALL #07217 - 06/22/2009
One other point to be made about courtesy transportation... the vehicle MUST still be under the 3 yr/36K warranty for you to be able to claim it. When I first started submitting GM warranty claims I kept trying to claim shuttles or loaners on vehicles ...
Recall 09051 Brake Booster Vacuum Hose Check Valves - 07/09/2009
Anyone besides me getting .1 reduction in labor op V2087? The bulletin states .3 but I just got paid .2 for the claim. Any suggestions? Haven't called DBC yet.
Re: Recall 09051 Brake Booster Vacuum Hose Check Valves - 07/09/2009
I just checked and the ones I have done paid ok at the 0.3-not sure why yours has reduced.
Re: Recall 09051 Brake Booster Vacuum Hose Check Valves - 07/09/2009
Same here. I have been paid .3 on mine as well.
recall 09077 - 08/12/2009
We had 4 recalls 09077, which I still show open in VIS come back on CM 030 with Repeat repair different repair order. Does any one know if this is a system error or how to clear these recalls.
Re: recall 09077 - 08/18/2009
Did you use op code V2088 or V2089?
Re: recall 09077 - 08/19/2009
Of course not! The Tech used v2091 which is for recall 09041. My favorite part is now he is mad at me. LOL feel the love, then read the recall!
CLOSED RECALL - 10/01/2009
On two of our rental units recall 09041 shows as closed in VIS and the repair has never been done. Has anyone had this happen, Is it just a glich in the system???? vin#1 94258715 09 g6 vin#2 942353517 09 g6
Re: CLOSED RECALL - 10/01/2009
Doesn't show a claim done for it either... I remember a Global Connect message about a recall that had some incorrect VINS loaded into the system as part of the recall that weren't actually supposed to be included. GM went in and closed them in the...
Re: CLOSED RECALL - 10/13/2009
I came across one also that got rejected. But the letter came out after the recall was done already. So I H route it to our DSM. Still waiting on reply.
Re: CLOSED RECALL - 10/13/2009
If you look at Ref. number: Service / Field Action / G_0000039956 in Global connect it states that recall 09041A and recall 09077A had some vins that were included in the recall vin list mistakenly. There is even a letter that was sent to the customer...
COBALT PWR STRG RECALL 10009 - 03/31/2010
HOW DO YOU CLAIM BOTH THE V2220 & V2223
recall 10023 on 2009 cobalt(not on GMVIS) - 04/09/2010
We performed the recall 10023 using V2226 on a 2009 Cobalt rental car.It rejected saying"vehicle not involved in field action". How do we put this through to get paid?
Re: recall 10023 on 2009 cobalt(not on GMVIS) - 04/09/2010
Does it fall within the vin break?
Re: recall 10023 on 2009 cobalt(not on GMVIS) - 04/09/2010
IF RECALL IS IN VIN BREAK POINT,CLAIM HAS TO BE ROUTED. I RAN INTO THE SAME THING WITH A SOLD UNIT.
Re: recall 10023 on 2009 cobalt(not on GMVIS) - 04/09/2010
MAKE SURE THAT THE RECALL IS SHOWING UP ON THE VEHICLE HISTORY (VIS) IF IT ISNT ON IT THAN ITS NOT COVERED AND IT WONT PAY UNLESS YOU CHANGE THE LO
recall for the heated wiper fluid - 06/08/2010
ok so i got a call from a customer saying that the usa today has a story saying gm is gonna pay owners of certain vehicles with heated wiper fluid $100 for disabling it permantly from their vehicles....has anyone heard anything from GM about this and ...
Re: recall for the heated wiper fluid - 06/08/2010
BULLETIN 10153 IS IN THE MESSAGE SECTION OF GLOBAL CONNECT
Re: recall for the heated wiper fluid - 06/09/2010
Recall 10153-This service procedure will permanently disable and remove the heated windshield washer fluid system. After performing the procedure, dealers are to issue a $100 USD/$105 CDN check to the customer as compensation for the loss of this feature. ...
Re: recall for the heated wiper fluid - 06/09/2010
... [/quote] I ran the vehicle history on our used car inventory that would be covered under this recall and none of them showed it yet (this morning) We have anywhere from 20-30 units in stock that could be involved in this recall. I know our accounting...
Re: recall for the heated wiper fluid - 06/14/2010
THANK YOU SO MUCH FOR THE INFO....YOU GUYS ARE THE GREATEST!!!
Re: recall for the heated wiper fluid - 06/14/2010
i submitted one in our used car inventory this mornin and we also have a customers vehicle in the shop we have to cut then a check...
RECALL #10023 COBALT PWR STRG ASST - 06/15/2010
I AM TRYING TO LOCATE INFO ON THE OP CODE TO USE WHEN THE VEHICLE IS NOT ON THE OPEN RECALL LIST BUT HAS THE CONCERN
Re: RECALL #10023 COBALT PWR STRG ASST - 06/15/2010
i had two claims with this situation i called the dbc,they told me to confirm the problem and h route them using the replacement number both of my claims were paid..
Re: RECALL #10023 COBALT PWR STRG ASST - 06/15/2010
I use the same opcode but Hroute it with a note to the warranty specialist referencing message G_0000051237. So far they go into pending for a day then pay right away. Not sure why some of the Cobalts don't show up in Investigate History though.
Re: recall for the heated wiper fluid - 06/16/2010
Our dealer principal was NOT happy he has to fork over $100 per customer prior to getting paid for this by GM (we have had between 5-15 people a day so far).... so he is having us verify the customer's mailing address, submit the claim and cutting a check ...
Re: recall for the heated wiper fluid - 06/16/2010
The owner is the only one that can sign checks, it makes cutting a check on the spot difficult. Since we get approved and paid the next day it's not a problem.
Re: recall for the heated wiper fluid - 06/16/2010
we have had only one and my service manager had a check ready for the customer when he picked up his vehicle..guess it all depends on how each dealer wants to handle this..
Re: recall for the heated wiper fluid - 06/18/2010
We are submitting the warranty and when the claim is paid, we mail the customer a check. So far none of the customers have asked for money right when they bring the vehicle in. We want to make sure we are paid before we start handing it out.
Re: recall for the heated wiper fluid - 06/22/2010
[quote] h&kchevy : Our dealer principal was NOT happy he has to fork over $100 per customer prior to getting paid for this by GM (we have had between 5-15 people a day so far).... so he is having us verify the customer's mailing address, submit the claim ...
Heated Washer Fluid Recall 10153 - 07/16/2010
What do we do with fleet vehicles that come in for this recall? It's confusing on whether or not a check gets issued for the recall, according to what is written in the actual recall itself.
Re: Heated Washer Fluid Recall 10153 - 07/16/2010
Per the recall you are to issue the check to the Leasing Co. At the very bottom of the recall they have added Q&A section. Hope this helps.
Re: Heated Washer Fluid Recall 10153 - 07/16/2010
Thanks Tonia - I found the Q&A and it was in there!
RECALL 10038 SAW AND SANDER - 07/29/2010
Anybody try to get reimbursed for the saw and sander for recall 10038 yet? They give you a labor op but how do you submit for it? I tried adding another line to the job card that we did the recall on and it rejected. I tried using a 9999999 VIN and of...
Re: RECALL 10038 SAW AND SANDER - 07/29/2010
The way I read it, you use the separate opcode putting the $225 in miscellaneous. I had planned to submit it using the VIN of the first vehicle we repaired, making a 2nd line. You said that yours rejected that way?
Re: RECALL 10038 SAW AND SANDER - 07/29/2010
Yes, I used a second line and used the labor op V2278 and it paid the first line where we performed the recall but rejected the second line saying the "Field action has already been performed on VIN". I considered putting the amount in NET but that probably...
Re: RECALL 10038 SAW AND SANDER - 07/30/2010
Do we have to put the saw/sander opcode in first & THEN run the recall? Seems to me when we had the Vibe recall for the accelerator pedal we had to put the reimbursement for floorplan in first, then the recall.... maybe any extras have to go in firs...
Re: RECALL 10038 SAW AND SANDER - 07/30/2010
I called DBC and h&kchevy is correct. You have to submit the saw and sander labor op first and then submit for the recall.
Forum - 03/24/2023
I also haven't been doing these remind me do I have to submit a LOP while the recall is in no remedy status and then another when the recall is completed?
Forum - 01/05/2023
Is anyone else having a problem with this recall not giving a wcc?
New GM trick - basically it is theft - 12/20/2022
In the last 2 days I am running into a bunch of recall issues on new units.I have a few customer and PDI tickets, you open the ticket and check the VIS, open recall. In the shop for a day or two then you get the invoice to process the recall and GM closed...
Forum - 12/20/2022
There is a section in the recall letter stating to check and make sure before the recall is performed that it is still open. Regardless of when the repair oder was opened. the Tec should make sure before doing said recall that it is actually...
expired recalls - 03/06/2024
expired recall by bumper to bumperFormat: Article
Towing on a life time warr part ? - 09/15/2009
For the life of me I cant recall if it covered.
Re: 07035 - 06/11/2008
If GMVIS show open recall,I would perform recall.most likely GM decided that there more vehicles involved than stated in special policy.
Re: DIFF CARR SUPT BUSHING LABOR OP ?? - 02/12/2009
Isn't there a recent product safety recall on this? Recall #08178B - does that apply?
Re: Exterior Roof Panel - 06/09/2008
USE CLAIM TYPE B WITH A "G" AUTHORIZATION CODE AND THE LABOR OP FROM THE RECALL.
Re: Exterior Roof Panel - 06/09/2008
I thought you could only use recall labor ops once per vehicle, if you use the recall one again you would have to H route to AVM for approval. I would treat it as a new repair. You haven't worked on the vehicle before in this area, so you should be...
Related LOPs - 10/23/2007
... the VIN or vehicle line and model year, select the labor operation search feature and enter the recall number; the system will then populate the applicable recall labor operations. Select and click on one of those operations to view eligible related...
I use the same opcode but Hroute it with a note to the warranty specialist referencing message G_0000051237. So far they go into pending for a day then pay right away. Not sure why some of the Cobalts don't show up in Investigate History though.
Re: recall for the heated wiper fluid - 06/16/2010
Our dealer principal was NOT happy he has to fork over $100 per customer prior to getting paid for this by GM (we have had between 5-15 people a day so far).... so he is having us verify the customer's mailing address, submit the claim and cutting a check ...
Re: recall for the heated wiper fluid - 06/16/2010
The owner is the only one that can sign checks, it makes cutting a check on the spot difficult. Since we get approved and paid the next day it's not a problem.
Re: recall for the heated wiper fluid - 06/16/2010
we have had only one and my service manager had a check ready for the customer when he picked up his vehicle..guess it all depends on how each dealer wants to handle this..
Re: recall for the heated wiper fluid - 06/18/2010
We are submitting the warranty and when the claim is paid, we mail the customer a check. So far none of the customers have asked for money right when they bring the vehicle in. We want to make sure we are paid before we start handing it out.
Re: recall for the heated wiper fluid - 06/22/2010
[quote] h&kchevy : Our dealer principal was NOT happy he has to fork over $100 per customer prior to getting paid for this by GM (we have had between 5-15 people a day so far).... so he is having us verify the customer's mailing address, submit the claim ...
Heated Washer Fluid Recall 10153 - 07/16/2010
What do we do with fleet vehicles that come in for this recall? It's confusing on whether or not a check gets issued for the recall, according to what is written in the actual recall itself.
Re: Heated Washer Fluid Recall 10153 - 07/16/2010
Per the recall you are to issue the check to the Leasing Co. At the very bottom of the recall they have added Q&A section. Hope this helps.
Re: Heated Washer Fluid Recall 10153 - 07/16/2010
Thanks Tonia - I found the Q&A and it was in there!
RECALL 10038 SAW AND SANDER - 07/29/2010
Anybody try to get reimbursed for the saw and sander for recall 10038 yet? They give you a labor op but how do you submit for it? I tried adding another line to the job card that we did the recall on and it rejected. I tried using a 9999999 VIN and of...
Re: RECALL 10038 SAW AND SANDER - 07/29/2010
The way I read it, you use the separate opcode putting the $225 in miscellaneous. I had planned to submit it using the VIN of the first vehicle we repaired, making a 2nd line. You said that yours rejected that way?
Re: RECALL 10038 SAW AND SANDER - 07/29/2010
Yes, I used a second line and used the labor op V2278 and it paid the first line where we performed the recall but rejected the second line saying the "Field action has already been performed on VIN". I considered putting the amount in NET but that probably...
Re: RECALL 10038 SAW AND SANDER - 07/30/2010
Do we have to put the saw/sander opcode in first & THEN run the recall? Seems to me when we had the Vibe recall for the accelerator pedal we had to put the reimbursement for floorplan in first, then the recall.... maybe any extras have to go in firs...
Re: RECALL 10038 SAW AND SANDER - 07/30/2010
I called DBC and h&kchevy is correct. You have to submit the saw and sander labor op first and then submit for the recall.
Forum - 03/24/2023
I also haven't been doing these remind me do I have to submit a LOP while the recall is in no remedy status and then another when the recall is completed?
Forum - 01/05/2023
Is anyone else having a problem with this recall not giving a wcc?
New GM trick - basically it is theft - 12/20/2022
In the last 2 days I am running into a bunch of recall issues on new units.I have a few customer and PDI tickets, you open the ticket and check the VIS, open recall. In the shop for a day or two then you get the invoice to process the recall and GM closed...
Forum - 12/20/2022
There is a section in the recall letter stating to check and make sure before the recall is performed that it is still open. Regardless of when the repair oder was opened. the Tec should make sure before doing said recall that it is actually...
expired recalls - 03/06/2024
expired recall by bumper to bumperFormat: Article
Towing on a life time warr part ? - 09/15/2009
For the life of me I cant recall if it covered.
Re: 07035 - 06/11/2008
If GMVIS show open recall,I would perform recall.most likely GM decided that there more vehicles involved than stated in special policy.
Re: DIFF CARR SUPT BUSHING LABOR OP ?? - 02/12/2009
Isn't there a recent product safety recall on this? Recall #08178B - does that apply?
Re: Exterior Roof Panel - 06/09/2008
USE CLAIM TYPE B WITH A "G" AUTHORIZATION CODE AND THE LABOR OP FROM THE RECALL.
Re: Exterior Roof Panel - 06/09/2008
I thought you could only use recall labor ops once per vehicle, if you use the recall one again you would have to H route to AVM for approval. I would treat it as a new repair. You haven't worked on the vehicle before in this area, so you should be...
Related LOPs - 10/23/2007
... the VIN or vehicle line and model year, select the labor operation search feature and enter the recall number; the system will then populate the applicable recall labor operations. Select and click on one of those operations to view eligible related...
Forum - 12/13/2007
You need to submit a labor op under the recall in order to clear the open status of the recall on the vis there should be a labor op listed on the recall bull for an inspect or system check only with no work done. If not, I'd call either DBC or you...
Re: Part Expedite - 04/22/2013
I HAVE COLLECTED A PARTS PICK UP ON A RECALL BEFORE!!
Re: Part Expedite - 04/22/2013
I HAVE CLAIMED PART EXPEDITE ON A RECALL, BUT IT HAS TO GET GM AUTHORIZATION
Re: Part Expedite - 04/22/2013
I have never had to get GM Auth for a parts expedite on a recall..
Re: Customer Satisfaction 10287C ended 10/31/2012 - 11/07/2012
We had one on 11/5, IVH showed an open recall 10287 and no sign of the Special Coverage. 2 days and a rejected claim later, the VIN is STILL showing an open recall and now the special coverage as well. Anyone know if I submit for the special coverage...
Stop Delivery Floor Plan Reimbursement - 05/15/2014
I was just wondering if there was a generic floor plan reimbursement labor op code. On recall 14128 there was a labor code on the recall document. For recall 14201, that was also stop delivery there isn't one. I would like to be able to get that since...
Forum - 12/03/2019
Won't self debiting the claim reopen the recall?
Forum - 10/29/2019
What is your question about recall?
Lower Control Arm Weld-A182202370 - 05/29/2019
Hello Everyone!How is everyone processing their claims for this recall? We have about 20 open job cards with this recall. Since there is a stop sell on the vehicle am I able to close out the recall to get the job card closed or should I leave...
Forum - 10/11/2022
9106000 is the LOP in the recall bulletin
Forum - 07/07/2022
... be a copy of the sent messages but I think they are coded. I see the June 10th update to this recall still says the same idiotic thing. This just has me ignited, not sure why. I am also dealing this morning with a recall that says it expires...
Forum - 02/18/2022
Thanks to all of you for this information. How did you verify ownership? The recall has already been done and the advisor didn't get a copy of the registration. We do have a copy of the recall card that the customer received from GM reminding them of...
AIR BAG RECALLS - 02/23/2022
Looking for some clairity. Whens submitting a air bag recall do I claim all .7 plus the admin allowance every recall? Even if the tech did not take .7 to finish the recall?
Key Cut/Laser Cut Charge - 02/10/2021
HiOur parts department charges out a fee everytime they do a laser key cut. Can I claim that on recall and warranty claims? In recall 14294 it states that the key cut is included in the time but have things changed on how they are done since that recall...
Re: CAM-02 Report - 10/19/2015
The CAM-02 (Recall Vehicle Action Report) is available in the Service Forms application of GlobalConnect. From the Service page scroll down to the Applications area to select the Service Forms link. The link for the CAM-02 is listed in the General Information...
What Would You Do - 12/16 - 11/29/2016
... paid repair to correct an issue with the engine mounted high pressure fuel pump, as outlined in recall 43180. The vehicle was reported salvaged in August of 2013, and the repairs were performed in November 2013. The customer received notice of the...
Forum - 03/26/2019
Recall opcodes are one and done. I'm still a little gray on what is 12 and what is 24 so I am interested in what others say. You can't do the recall again but if the part fails you can do a ZPTI using the regular operation code. Some special coverages ...
Forum - 05/31/2018
Recommend documentation of the unique situation on the CAM-02 form as well as on the job card supporting why the recall cannot be performed. While the CAM-02 does not close the recall it supports that either the recall cannot be completed or the owner...
Which claim first? - 03/05/2018
I need to file a claim for cust reimb for a repair now covered by recall. We also have to do the recall with the new parts. I don't remember in which order I file the claims. I thought it was remibursement, then recall repair. The bulletin doesn't say...
Forum - 03/27/2018
Probably the same reason that in the engine fan motor recall on SUV's they say in the recall to replace the motor and fan if it is not the correct design and then make no provision in the parts list for doing exactly that. Which happily leaves me with...
HAS THIS HAPPENED TO ANYONE ELSE? - 02/20/2009
I SENT OUT RECALL NOTICES LAST WEEK. I RECEIVED A CALL FROM ONE OUR CUSTOMERS STATING THAT GM SENT THEM NOTICE OF THE RECALL AND THE PART AND INSTRUCTIONS TO FIX IT. I'VE KNOWN ABOUT THE NOTICE BUT THIS WAS THE FIRST TIME I'D EVER HEARD OF THEM SENDING...
Forum - 04/24/2023
I would be cautious. This recall shows open on your VIN? Not that I don't trust you but what is your last 8? If the recall is open and this vehicle was from Canada (I see a lot of them too) then I would advise you to check with your Warranty Support rep...
What Would You Do? - 07/23 - 06/26/2023
The owner of a 2022 GMC Sierra 2500HD truck recently took their vehicle to their local dealership for completion of Recall N222375791, Park Assist Retrofit. The technician installed the parking assist module per recall and programmed the park assist module,...
Forum - 07/14/2023
If a recall is not published yet you can find information and FAQ by going to your homepage in global and using the white search box top center of the screen. Type in the recall number and hit the search you will get some results showing the announcement...
Re: Volt Rental - 02/27/2013
... 2 way shuttle if transportation was provided to and from the dealership. You may want to read the recall information sometimes the recall will pay for rental. Maybe your service manager was thinking about an admin message that came out in 12/2011 that...
You need to submit a labor op under the recall in order to clear the open status of the recall on the vis there should be a labor op listed on the recall bull for an inspect or system check only with no work done. If not, I'd call either DBC or you...
Re: Part Expedite - 04/22/2013
I HAVE COLLECTED A PARTS PICK UP ON A RECALL BEFORE!!
Re: Part Expedite - 04/22/2013
I HAVE CLAIMED PART EXPEDITE ON A RECALL, BUT IT HAS TO GET GM AUTHORIZATION
Re: Part Expedite - 04/22/2013
I have never had to get GM Auth for a parts expedite on a recall..
Re: Customer Satisfaction 10287C ended 10/31/2012 - 11/07/2012
We had one on 11/5, IVH showed an open recall 10287 and no sign of the Special Coverage. 2 days and a rejected claim later, the VIN is STILL showing an open recall and now the special coverage as well. Anyone know if I submit for the special coverage...
Stop Delivery Floor Plan Reimbursement - 05/15/2014
I was just wondering if there was a generic floor plan reimbursement labor op code. On recall 14128 there was a labor code on the recall document. For recall 14201, that was also stop delivery there isn't one. I would like to be able to get that since...
Forum - 12/03/2019
Won't self debiting the claim reopen the recall?
Forum - 10/29/2019
What is your question about recall?
Lower Control Arm Weld-A182202370 - 05/29/2019
Hello Everyone!How is everyone processing their claims for this recall? We have about 20 open job cards with this recall. Since there is a stop sell on the vehicle am I able to close out the recall to get the job card closed or should I leave...
Forum - 10/11/2022
9106000 is the LOP in the recall bulletin
Forum - 07/07/2022
... be a copy of the sent messages but I think they are coded. I see the June 10th update to this recall still says the same idiotic thing. This just has me ignited, not sure why. I am also dealing this morning with a recall that says it expires...
Forum - 02/18/2022
Thanks to all of you for this information. How did you verify ownership? The recall has already been done and the advisor didn't get a copy of the registration. We do have a copy of the recall card that the customer received from GM reminding them of...
AIR BAG RECALLS - 02/23/2022
Looking for some clairity. Whens submitting a air bag recall do I claim all .7 plus the admin allowance every recall? Even if the tech did not take .7 to finish the recall?
Key Cut/Laser Cut Charge - 02/10/2021
HiOur parts department charges out a fee everytime they do a laser key cut. Can I claim that on recall and warranty claims? In recall 14294 it states that the key cut is included in the time but have things changed on how they are done since that recall...
Re: CAM-02 Report - 10/19/2015
The CAM-02 (Recall Vehicle Action Report) is available in the Service Forms application of GlobalConnect. From the Service page scroll down to the Applications area to select the Service Forms link. The link for the CAM-02 is listed in the General Information...
What Would You Do - 12/16 - 11/29/2016
... paid repair to correct an issue with the engine mounted high pressure fuel pump, as outlined in recall 43180. The vehicle was reported salvaged in August of 2013, and the repairs were performed in November 2013. The customer received notice of the...
Forum - 03/26/2019
Recall opcodes are one and done. I'm still a little gray on what is 12 and what is 24 so I am interested in what others say. You can't do the recall again but if the part fails you can do a ZPTI using the regular operation code. Some special coverages ...
Forum - 05/31/2018
Recommend documentation of the unique situation on the CAM-02 form as well as on the job card supporting why the recall cannot be performed. While the CAM-02 does not close the recall it supports that either the recall cannot be completed or the owner...
Which claim first? - 03/05/2018
I need to file a claim for cust reimb for a repair now covered by recall. We also have to do the recall with the new parts. I don't remember in which order I file the claims. I thought it was remibursement, then recall repair. The bulletin doesn't say...
Forum - 03/27/2018
Probably the same reason that in the engine fan motor recall on SUV's they say in the recall to replace the motor and fan if it is not the correct design and then make no provision in the parts list for doing exactly that. Which happily leaves me with...
HAS THIS HAPPENED TO ANYONE ELSE? - 02/20/2009
I SENT OUT RECALL NOTICES LAST WEEK. I RECEIVED A CALL FROM ONE OUR CUSTOMERS STATING THAT GM SENT THEM NOTICE OF THE RECALL AND THE PART AND INSTRUCTIONS TO FIX IT. I'VE KNOWN ABOUT THE NOTICE BUT THIS WAS THE FIRST TIME I'D EVER HEARD OF THEM SENDING...
Forum - 04/24/2023
I would be cautious. This recall shows open on your VIN? Not that I don't trust you but what is your last 8? If the recall is open and this vehicle was from Canada (I see a lot of them too) then I would advise you to check with your Warranty Support rep...
What Would You Do? - 07/23 - 06/26/2023
The owner of a 2022 GMC Sierra 2500HD truck recently took their vehicle to their local dealership for completion of Recall N222375791, Park Assist Retrofit. The technician installed the parking assist module per recall and programmed the park assist module,...
Forum - 07/14/2023
If a recall is not published yet you can find information and FAQ by going to your homepage in global and using the white search box top center of the screen. Type in the recall number and hit the search you will get some results showing the announcement...
Re: Volt Rental - 02/27/2013
... 2 way shuttle if transportation was provided to and from the dealership. You may want to read the recall information sometimes the recall will pay for rental. Maybe your service manager was thinking about an admin message that came out in 12/2011 that...
Forum - 01/02/2018
The Recall Vehicle Action Report: CAM-02 is available within the General Information section of Service Forms. Complete the Owner Unwilling/Unable to Bring in Vehicle section of the form. Keep in mind that "this will not close the recall in IVH - GM is...
Forum - 01/28/2019
As i recall, we had this issue with the steering torque sensors, and it boiled down to installation and the sensors being escpecially touchy! They revised the procedure to account for this revelation of sensitivity. Not sure if she is speaking of the...
Forum - 01/28/2019
It is recall 14117 with the steering torque sensor. I feel like this is the 4th time I've been questioned on why they don't allow 2 (not sure if all have been the same recall but all 4 sensors have been writeoffs I believe). And when I explain the reasoning...
Forum - 05/04/2021
Per the recall, Dealers can and should perform the procedure in this bulletin on any vehicle with an “open” status on the Investigate Vehicle History (IVH) screen in GM Global Warranty Management system. I don't see a serparate Op...
What Would You Do? - 07/22 - 06/20/2022
... obtained and installed the replacement. The technician documented the situation with the initial recall part to support the installation of the second part. Both components were charged out on the same line on the job card, with supporting documentation.Should...
What Would You Do - 06/19 - 05/29/2019
The owner of a late model vehicle visited the dealership to have a recall performed. At write up the service advisor noted the customer estimated mileage on the job card, with the recall as the only customer concern.When bringing the vehicle into the...
A182202370-LOWER CONTROL ARM WELD - 06/18/2019
Good Day!So now that there is finally a remedy available for this recall I am really losing my mind. So the first inspect was seeing if there was NOK or OK arms/weld...and if it was good then it twas good...but if it failed we had to hold the vehicle...
AIRBAGS - 01/21/2021
Help!! I returned 6 airbags for the recall on the full size trucks with the Fedex labels i had left over from the last recall ,what i call the candy stripe labels. They have all returned back to me with a message that the return reason is "improper...
Forum - 04/28/2023
In the past as long as I had the documentation (IVH) to show that the recall was open at the time of write-up and they have reopened the recall so that I could claim it and attach the documentation. It looks like now that all we need to do is 'h' route...
Recalls that are open but Expire with Base Warranty? - 06/07/2019
Does anyone know how to clear these without actually doing the recall? I've found that I can submit it and it will accept. We've done this because we have to clear the recall to be able to sell the vehicle. What are our other options...
ODOMETER DISCRPENCY - 01/06/2020
... mileage on a vehicle and we are now trying to correct it. This vehicle already paid an open recall with incorrect mileage. I know that I cannot adjust the mileage on a claim. If I debit this back for the odometer error, how do we make...
Customer Reimbursement for old recalls - 02/11/2022
... is still paying the customer for a part that is removed and permanently disabled as in the case of recall 10153 and the removal of the heated windshield washer module. It shows $100 to go to them. This recall is going back to 2010 so was wondering if...
Forum - 07/07/2022
I agree with both the scenarios ewill3rd stated. In the case of a recall, I would add a line, advise the cusotmer and get their approval, have signed off for add line, and make the part replacement service agent installed. The labor op used would be the...
Forum - 07/20/2022
this approach seems to make the most sense in that once the recall is done,,,another repair is just considered that,,,not a recall,,,and allows GM to see if the update procedure / part is working and fixing the problem
Working Capital - 05/06/2019
So, who knows about working capital? I know to initally submit op code 9800025 (recall A182202370) for stop sale vehicles as a ZSET transaction type with 0 dollar amount for enrollment. Do we get paid after the recall is released to complete or where...
Forum - 05/11/2018
... had to H-route the claim. I didn't think the system would let us submit it under ZFAT with recall labor operation since the Recall showed as closed, but it did....
Re: Bringing customers in - 12/22/2015
It is quite slow here, especially now that it's the week of Christmas! We use the recall list to send out postcards to customers reminding them that they have an open recall(s) too. Is the 6 month list one that you get off of your DMS for customer's...
new vehicle open recalls - 09/08/2015
New car sales could not pull incentives on a new vehicle because it had an open recall, but when I pull the new vehicle inventory report it doesn't show an open recall. Does anyone have a better way of keeping up with the recalls on the new vehicle ...
Forum - 08/16/2017
... we don't have the print out and only the code can we not submit the claim? If not then the recall would stay open and then the customer would have to come back in to have the recall redone? :-/...
Forum - 03/21/2017
... to warranty with the date, time and explanation and a second authorization verifying the open recall found after job card write up with time, date, explanation along with information regarding the customer's authorization to add the recall to the...
reimbursement for special coverage - 04/12/2013
If a customer brings in a repair done at a non gm garage for a recall reimbursement, do we reimburse them for what the recall would pay or the amount on their invoice they bring in.
Re: Customer Satisfaction 10287C ended 10/31/2012 - 11/07/2012
It wont allow you to use the labor op for the recall, you'll have to use Reprogram ECM, and A authorize for it to go through if its out of warranty. The claim I had on 11/1 still shows the open recall on that vehicle.
goodwill reimbursement - 07/23/2012
Im haveing a brain freeze trying to find a labour op for reimbursement to a customer for repairs that customer states had a recall on their vehicle for power steering. recall doesn't apply to the vehicle we have a customer assistance case on it.
Re: These recalls are killing me! - 03/31/2014
We had one that was on the list did the recall and it rejected cause there is no recall in viss. We called out DMA and he said you have to wait till it shows on viss then do them, and it will reject and not pay if its done before it comes out. If it does...
Re: Recalls 14063 and 13454 (Courtesy Transportation) - 04/30/2014
If I have submitted the rental first and it went into pending, do I have to wait to submit the recall after it pays the rental or can I go ahead and submit the recall now.
The Recall Vehicle Action Report: CAM-02 is available within the General Information section of Service Forms. Complete the Owner Unwilling/Unable to Bring in Vehicle section of the form. Keep in mind that "this will not close the recall in IVH - GM is...
Forum - 01/28/2019
As i recall, we had this issue with the steering torque sensors, and it boiled down to installation and the sensors being escpecially touchy! They revised the procedure to account for this revelation of sensitivity. Not sure if she is speaking of the...
Forum - 01/28/2019
It is recall 14117 with the steering torque sensor. I feel like this is the 4th time I've been questioned on why they don't allow 2 (not sure if all have been the same recall but all 4 sensors have been writeoffs I believe). And when I explain the reasoning...
Forum - 05/04/2021
Per the recall, Dealers can and should perform the procedure in this bulletin on any vehicle with an “open” status on the Investigate Vehicle History (IVH) screen in GM Global Warranty Management system. I don't see a serparate Op...
What Would You Do? - 07/22 - 06/20/2022
... obtained and installed the replacement. The technician documented the situation with the initial recall part to support the installation of the second part. Both components were charged out on the same line on the job card, with supporting documentation.Should...
What Would You Do - 06/19 - 05/29/2019
The owner of a late model vehicle visited the dealership to have a recall performed. At write up the service advisor noted the customer estimated mileage on the job card, with the recall as the only customer concern.When bringing the vehicle into the...
A182202370-LOWER CONTROL ARM WELD - 06/18/2019
Good Day!So now that there is finally a remedy available for this recall I am really losing my mind. So the first inspect was seeing if there was NOK or OK arms/weld...and if it was good then it twas good...but if it failed we had to hold the vehicle...
AIRBAGS - 01/21/2021
Help!! I returned 6 airbags for the recall on the full size trucks with the Fedex labels i had left over from the last recall ,what i call the candy stripe labels. They have all returned back to me with a message that the return reason is "improper...
Forum - 04/28/2023
In the past as long as I had the documentation (IVH) to show that the recall was open at the time of write-up and they have reopened the recall so that I could claim it and attach the documentation. It looks like now that all we need to do is 'h' route...
Recalls that are open but Expire with Base Warranty? - 06/07/2019
Does anyone know how to clear these without actually doing the recall? I've found that I can submit it and it will accept. We've done this because we have to clear the recall to be able to sell the vehicle. What are our other options...
ODOMETER DISCRPENCY - 01/06/2020
... mileage on a vehicle and we are now trying to correct it. This vehicle already paid an open recall with incorrect mileage. I know that I cannot adjust the mileage on a claim. If I debit this back for the odometer error, how do we make...
Customer Reimbursement for old recalls - 02/11/2022
... is still paying the customer for a part that is removed and permanently disabled as in the case of recall 10153 and the removal of the heated windshield washer module. It shows $100 to go to them. This recall is going back to 2010 so was wondering if...
Forum - 07/07/2022
I agree with both the scenarios ewill3rd stated. In the case of a recall, I would add a line, advise the cusotmer and get their approval, have signed off for add line, and make the part replacement service agent installed. The labor op used would be the...
Forum - 07/20/2022
this approach seems to make the most sense in that once the recall is done,,,another repair is just considered that,,,not a recall,,,and allows GM to see if the update procedure / part is working and fixing the problem
Working Capital - 05/06/2019
So, who knows about working capital? I know to initally submit op code 9800025 (recall A182202370) for stop sale vehicles as a ZSET transaction type with 0 dollar amount for enrollment. Do we get paid after the recall is released to complete or where...
Forum - 05/11/2018
... had to H-route the claim. I didn't think the system would let us submit it under ZFAT with recall labor operation since the Recall showed as closed, but it did....
Re: Bringing customers in - 12/22/2015
It is quite slow here, especially now that it's the week of Christmas! We use the recall list to send out postcards to customers reminding them that they have an open recall(s) too. Is the 6 month list one that you get off of your DMS for customer's...
new vehicle open recalls - 09/08/2015
New car sales could not pull incentives on a new vehicle because it had an open recall, but when I pull the new vehicle inventory report it doesn't show an open recall. Does anyone have a better way of keeping up with the recalls on the new vehicle ...
Forum - 08/16/2017
... we don't have the print out and only the code can we not submit the claim? If not then the recall would stay open and then the customer would have to come back in to have the recall redone? :-/...
Forum - 03/21/2017
... to warranty with the date, time and explanation and a second authorization verifying the open recall found after job card write up with time, date, explanation along with information regarding the customer's authorization to add the recall to the...
reimbursement for special coverage - 04/12/2013
If a customer brings in a repair done at a non gm garage for a recall reimbursement, do we reimburse them for what the recall would pay or the amount on their invoice they bring in.
Re: Customer Satisfaction 10287C ended 10/31/2012 - 11/07/2012
It wont allow you to use the labor op for the recall, you'll have to use Reprogram ECM, and A authorize for it to go through if its out of warranty. The claim I had on 11/1 still shows the open recall on that vehicle.
goodwill reimbursement - 07/23/2012
Im haveing a brain freeze trying to find a labour op for reimbursement to a customer for repairs that customer states had a recall on their vehicle for power steering. recall doesn't apply to the vehicle we have a customer assistance case on it.
Re: These recalls are killing me! - 03/31/2014
We had one that was on the list did the recall and it rejected cause there is no recall in viss. We called out DMA and he said you have to wait till it shows on viss then do them, and it will reject and not pay if its done before it comes out. If it does...
Re: Recalls 14063 and 13454 (Courtesy Transportation) - 04/30/2014
If I have submitted the rental first and it went into pending, do I have to wait to submit the recall after it pays the rental or can I go ahead and submit the recall now.
What Would You Do - 07/14 - 07/01/2014
Over the past few months I have received several contacts regarding stop delivery notices and the associated recall bulletins. One dealer in particular had a handful of vehicles that were involved in one of the recent stop delivery orders. While the recalls...
Re: Stop Delivery Floor Plan Reimbursement - 07/02/2014
sschepp - I send in the floor plan reimbursement first, once it is accepted, then I send in the the actual recall. If the recall # doesn't show up in GM Global - when you look in SI/Bulletin or in VIS, wait until it does or the transaction will not a...
What Would You Do - 11/14 - 10/31/2014
... a result of a concern with the sudden loss of power steering assist in vehicles with EPS and open recall 14118. The store had two different job cards with multiple controllers charged out. On one of the job cards the technician comments stated that...
Re: Recalls 14063 and 13454 (Courtesy Transportation) - 04/22/2014
...Yes.... they pay easily. Be sure to submit the rental FIRST. Per the recall instructions it should be the first line submitted. Follow the instructions written in the recall. You may have to H-route it depending on your dealerships restrictions...
Re: Open Recalls - 08/15/2008
In 2004 GM did away with the administrative allowance on recalls and enrolled every dealer into there recall follow up program.refernce message in archived messages in dealer world messanger.VSR20040001 used to send out post cards but found it not to...
Re: 07035 - 06/11/2008
WE CAME ACROSS THE SAMAE THING HERE UNDER SPECIAL POLICY AND THEN WHEN CUSTOMER RECEIVED RECALL WE HAD TO DO IT AGAIN USINGMA/96 AS YOU WOULD WITH ANY RECALL CLAIM AND IT PAID.
Re: Exterior Roof Panel - 06/10/2008
... operation from the LTG and submit as a part warranty claim (claim type B authorization G). The recall labor operation can only be used once, if used again the claim will reject for recall has already been performed. Additionally bulletin 05112 has...
Forum - 06/27/2023
... but usually the issue is the tech did not review the proper vehicle content as outlined in the recall instructions and did not perform all of the required programming. The only thing you can do is get the vehicle back in and complete the programming...
Forum - 03/23/2023
I would do exactly as you suggested. I ran into a recall the other day for some Terrain mirror covers. It says in the document that only 4% of the vehicles will need parts but the recall has only one opcode for replacing the mirror covers. Seems odd that...
Forum - 07/07/2023
... Courtesy transportation is available for customers whose vehicles are involved in this recall and are within the warranty coverage period for the warranty which is associated Frequently Asked Questions (FAQs) for Safety Recall N232404980 Driver Front...
Re: Anyone have experience with processing 15067 for replacement tires? - 07/29/2015
... tires. The completed Product Adjustment Claim Form must indicate the removal reason as "Fortera HL Recall". With the next shipment of adjustment tires, return the completed form with the tire(s) adjusted under the recall to the Goodyear Product Service...
What Would You Do - 12/18 - 11/29/2018
Recall 17019: Stochastic Pre-Ignition Causing Cracked PistonCertain 2016 and 2017 model year Chevrolet Malibu vehicles equipped with a 1.5L LFV engine may have a pre-ignition condition that could cause piston damage. If the condition occurs, performance ...
Forum - 07/07/2022
... I've run in to with the 95/5 issue. We have a claim that was opened on 05/23/2022. It had a recall on it and the rest was customer pay. The recall was done on 5/23 but the rest of the repairs were done in July due to waiting for parts. So since the customer...
Forum - 10/20/2022
I am intrigued by the unknown here, but in the past I have the tech document carefully that they verified the recall "has been completed" and in your instance I would personally submit it with the opcode and pay the tech the base time for inspecting to...
Forum - 03/12/2021
I would reverse the original recall (full debit) and H-route the new invoice as the performing of the recall for whatever the required repair is. I would include an explanation that the cause of failure is directly related to the recall that on prior...
What Would You Do - 08/21 - 07/27/2021
... as a shop supply or possibly as a non-GM part as documented within a bulletin repair procedure?A recall reprogramming was performed by the technician. The technician indicated that the reprogramming was successful per recall Nxxxxxxxxxx. A copy of the...
What Would You Do - 11/20 - 10/27/2020
A warranty administrator was challenged with a unique situation involving a recall repair on a 2019 Chevrolet Silverado with 14,284 miles. The customer visited their dealership for a LOF, MPVI, and performance of open Customer Satisfaction Recall N192264451:...
Forum - 07/17/2020
They just search for a word they know, I think. So they go in and type in what the recall is for like "block heater" and they just use whatever they click on first. I get them all the time for the EBCM reprogram, they use the operation codes from whatever...
Forum - 04/21/2020
I'm intrigued by your question. The only problem I have is that if you are implying what I think you are then this recall makes even less sense. It has the only option listed in the recall instructions. I don't know if it has the physical sensors but...
Re: CAMPAIGN #11001 DIESEL EXHAUST FLUID CAL - 11/11/2011
I haven't seen any like that. The recall does not say anything about needing to clean the exhaust/particulate filter either. At first look seems like they may just be after more labor time, but I'd talk to the tech and find out if there is a reason...
Forum - 09/11/2023
I seem to recall having done one of these recently and I thought I also recall that they spelled out the submission coding in the bulletin although admittely not very clearly. Oh, no you are right. It isn't in the bulletin it is on some paper that I got...
Re: Question on outdated service update - 01/14/2011
You can find the form on Global Connect in the Library, under Service--Field Action--CAM-01 (Vehicle Recall Action Report) also.
Re: These recalls are killing me! - 04/15/2014
I am having issues with the trans cooler line recall showing "Closed" on VISS, yet it has never been performed and it's our stock unit. Normally, they just simply don't show up on VISS until loaded; yet these are showing closed already. I have about...
Global Warranty down? - 01/23/2014
Did I miss something? I cannot get Global Warranty to come up and I don't recall seeing any messages regarding them going down.
Re: reimbursement for special coverage - 04/15/2013
... to the full amount of the cost incurred for the repairs if they are directly related to the recall or special coverage. Fairness is probably the key factor. If your vehicle was recalled for a shift cable replacement and you had a previous expense to...
Over the past few months I have received several contacts regarding stop delivery notices and the associated recall bulletins. One dealer in particular had a handful of vehicles that were involved in one of the recent stop delivery orders. While the recalls...
Re: Stop Delivery Floor Plan Reimbursement - 07/02/2014
sschepp - I send in the floor plan reimbursement first, once it is accepted, then I send in the the actual recall. If the recall # doesn't show up in GM Global - when you look in SI/Bulletin or in VIS, wait until it does or the transaction will not a...
What Would You Do - 11/14 - 10/31/2014
... a result of a concern with the sudden loss of power steering assist in vehicles with EPS and open recall 14118. The store had two different job cards with multiple controllers charged out. On one of the job cards the technician comments stated that...
Re: Recalls 14063 and 13454 (Courtesy Transportation) - 04/22/2014
...Yes.... they pay easily. Be sure to submit the rental FIRST. Per the recall instructions it should be the first line submitted. Follow the instructions written in the recall. You may have to H-route it depending on your dealerships restrictions...
Re: Open Recalls - 08/15/2008
In 2004 GM did away with the administrative allowance on recalls and enrolled every dealer into there recall follow up program.refernce message in archived messages in dealer world messanger.VSR20040001 used to send out post cards but found it not to...
Re: 07035 - 06/11/2008
WE CAME ACROSS THE SAMAE THING HERE UNDER SPECIAL POLICY AND THEN WHEN CUSTOMER RECEIVED RECALL WE HAD TO DO IT AGAIN USINGMA/96 AS YOU WOULD WITH ANY RECALL CLAIM AND IT PAID.
Re: Exterior Roof Panel - 06/10/2008
... operation from the LTG and submit as a part warranty claim (claim type B authorization G). The recall labor operation can only be used once, if used again the claim will reject for recall has already been performed. Additionally bulletin 05112 has...
Forum - 06/27/2023
... but usually the issue is the tech did not review the proper vehicle content as outlined in the recall instructions and did not perform all of the required programming. The only thing you can do is get the vehicle back in and complete the programming...
Forum - 03/23/2023
I would do exactly as you suggested. I ran into a recall the other day for some Terrain mirror covers. It says in the document that only 4% of the vehicles will need parts but the recall has only one opcode for replacing the mirror covers. Seems odd that...
Forum - 07/07/2023
... Courtesy transportation is available for customers whose vehicles are involved in this recall and are within the warranty coverage period for the warranty which is associated Frequently Asked Questions (FAQs) for Safety Recall N232404980 Driver Front...
Re: Anyone have experience with processing 15067 for replacement tires? - 07/29/2015
... tires. The completed Product Adjustment Claim Form must indicate the removal reason as "Fortera HL Recall". With the next shipment of adjustment tires, return the completed form with the tire(s) adjusted under the recall to the Goodyear Product Service...
What Would You Do - 12/18 - 11/29/2018
Recall 17019: Stochastic Pre-Ignition Causing Cracked PistonCertain 2016 and 2017 model year Chevrolet Malibu vehicles equipped with a 1.5L LFV engine may have a pre-ignition condition that could cause piston damage. If the condition occurs, performance ...
Forum - 07/07/2022
... I've run in to with the 95/5 issue. We have a claim that was opened on 05/23/2022. It had a recall on it and the rest was customer pay. The recall was done on 5/23 but the rest of the repairs were done in July due to waiting for parts. So since the customer...
Forum - 10/20/2022
I am intrigued by the unknown here, but in the past I have the tech document carefully that they verified the recall "has been completed" and in your instance I would personally submit it with the opcode and pay the tech the base time for inspecting to...
Forum - 03/12/2021
I would reverse the original recall (full debit) and H-route the new invoice as the performing of the recall for whatever the required repair is. I would include an explanation that the cause of failure is directly related to the recall that on prior...
What Would You Do - 08/21 - 07/27/2021
... as a shop supply or possibly as a non-GM part as documented within a bulletin repair procedure?A recall reprogramming was performed by the technician. The technician indicated that the reprogramming was successful per recall Nxxxxxxxxxx. A copy of the...
What Would You Do - 11/20 - 10/27/2020
A warranty administrator was challenged with a unique situation involving a recall repair on a 2019 Chevrolet Silverado with 14,284 miles. The customer visited their dealership for a LOF, MPVI, and performance of open Customer Satisfaction Recall N192264451:...
Forum - 07/17/2020
They just search for a word they know, I think. So they go in and type in what the recall is for like "block heater" and they just use whatever they click on first. I get them all the time for the EBCM reprogram, they use the operation codes from whatever...
Forum - 04/21/2020
I'm intrigued by your question. The only problem I have is that if you are implying what I think you are then this recall makes even less sense. It has the only option listed in the recall instructions. I don't know if it has the physical sensors but...
Re: CAMPAIGN #11001 DIESEL EXHAUST FLUID CAL - 11/11/2011
I haven't seen any like that. The recall does not say anything about needing to clean the exhaust/particulate filter either. At first look seems like they may just be after more labor time, but I'd talk to the tech and find out if there is a reason...
Forum - 09/11/2023
I seem to recall having done one of these recently and I thought I also recall that they spelled out the submission coding in the bulletin although admittely not very clearly. Oh, no you are right. It isn't in the bulletin it is on some paper that I got...
Re: Question on outdated service update - 01/14/2011
You can find the form on Global Connect in the Library, under Service--Field Action--CAM-01 (Vehicle Recall Action Report) also.
Re: These recalls are killing me! - 04/15/2014
I am having issues with the trans cooler line recall showing "Closed" on VISS, yet it has never been performed and it's our stock unit. Normally, they just simply don't show up on VISS until loaded; yet these are showing closed already. I have about...
Global Warranty down? - 01/23/2014
Did I miss something? I cannot get Global Warranty to come up and I don't recall seeing any messages regarding them going down.
Re: reimbursement for special coverage - 04/15/2013
... to the full amount of the cost incurred for the repairs if they are directly related to the recall or special coverage. Fairness is probably the key factor. If your vehicle was recalled for a shift cable replacement and you had a previous expense to...
Re: Customer Satisfaction 10287C ended 10/31/2012 - 11/07/2012
... ago to see if they could correct this since VIS showed a different expiration date than the actual recall. They gave me some excuse that didn't make a lot of sense, but basically weren't going to do anything about it. I would think if it still shows...
What Would You Do - 03/15 - 02/23/2015
A job card was submitted for payment with several different repair lines. The first line was for the completion of recall 13036, Brake Lamp Malfunction, the second line addressed recall 14116, Electric Power Steering Assist, the third line was a customer...
Re: What Would You Do - 03/15 - 02/24/2015
... for payment with several different repair lines. The first line was for the completion of recall 13036, Brake Lamp Malfunction, the second line addressed recall 14116, Electric Power Steering Assist, the third line was a customer reimbursement for a...
Exterior Roof Panel - 06/06/2008
2006 Corvette -- Another dealership performed recall #05112 , the vehicle is now at our dealership with a concern of: exterior roof separating on drivers side--we found the panel separating again .... my question ? do we submit as a Claim-B or again under...
Re: Open Recalls - 04/14/2008
YES, WE FREQUENTLY ACCESS ALL OPEN VEHICLE RECALL REPORTS. POST CARDS ARE MAILED TO NOTIFY THOSE CUSTOMERS IN OUR LOCAL AREA.
Re: Open Recalls - 08/15/2008
[quote] Ken: In 2004 GM did away with the administrative allowance on recalls and enrolled every dealer into there recall follow up program.refernce message in archived messages in dealer world messanger.VSR20040001 used to send out post cards but found...
Re: Open Recalls - 08/15/2008
GM sends them out every two months until recall has been completed or removed from the program.
Re: SPECIAL COVERAGE #04039B QUESTION - 07/31/2008
I was told to use the regular labor op for the repair for the claim type B, but refer back to the recall/policy in comments.
Re: OBD 2 FAIL CODES - 08/08/2008
I use the OBD codes unless the warranty line is a TSB or recall of some sort then I use the appropriate FC for the repair.
Re: HAS THIS HAPPENED TO ANYONE ELSE? - 02/20/2009
BUT IF YOU DON'T FILE THE CLAIM ON IT, HOW CAN YOU REMOVE IT FROM THE VIS TO PREVENT CONTINUED CONTACT WITH THE CUSTOMER ABOUT AN OPEN RECALL.
Re: HAS THIS HAPPENED TO ANYONE ELSE? - 02/20/2009
In the recall I mentioned above it says the recall will be automatically closed in GMVIS after 60 days. It does give the option to H-route after it's closed for payment if it's brought in after the 60 days.
Question? Can you do recalls on salvage/branded vehicles, first one - 12/01/2009
I Have an Impala that has recall for spark plug wire retainers, noticed salvage/branded title. recall shows open can it be done?
Forum - 03/24/2020
Recommend performing the open recall if approved by the customer, rather than providing the key through the parts department.
Forum - 03/06/2020
There is not a labor op for reimbursement on that particular recall. I would reach out to Warranty Support, or DBC on that one.
Forum - 07/17/2020
I love it when they do that for a customer-originated concern, giving me a recall opcode!
Forum - 07/17/2020
Well, turns out my tech and advisors are boneheads and I'm not much better. The tech put in the opcode for the recall that was done several months ago and I didn't actually go looking at the opcodes in each recall or I might have caught it. I perpetuated...
Forum - 07/02/2020
... this already? This sounds like it might need DMA involvement. Your prior submission will close the recall and the system won't like you trying to do the recall again....
Forum - 04/30/2020
check the mileage on the vehicle. The recall choices are less than 6,000 miles or over 6,000 miles.
Forum - 05/06/2020
If you are asking me, this issue was resolved the next day when the update to the recall opcodes was processed into global.
Forum - 10/03/2019
I have some concern about the comment "I had to give up and settle for the lesser labor op to close the recall". The whole reason they implemented this code verification process is so that they can do proper reporting to NHTSA. If you "settle" for...
Forum - 01/29/2020
... ME, MI, MN, MT, ND, NH, NY, SD, VT, WI, WY, and Canada), the latest version (10/16/2019) of the recall states to perform the disable procedure on inventory vehicles only. Cut the heater cord, place the disclosure in view in the vehicle, remove the original...
Forum - 01/15/2020
I was sent a spreadsheet of how many programming codes were asscoiated with each recall, in one of the emails from GM.
Forum - 12/05/2019
That's what i do Candy and it works. I figure we have to close the recall.
Forum - 06/18/2019
Ok, I didn't hold none of my tickets open on the recall. I closed with appropriate labor op, with initial release of recall. Then, when we received the tool for 2nd inspection, I closed the 2nd inspection tickets with approriate labor ops. This time,...
N212332820 - Is it just me? - 06/30/2021
I'm having so many problems with my guys not reading the instructions. This is such a simple recall but they screw it up all day every day.The issue is for some reason a lot of my guys think that you do the USB programming first, why they think that I...
... ago to see if they could correct this since VIS showed a different expiration date than the actual recall. They gave me some excuse that didn't make a lot of sense, but basically weren't going to do anything about it. I would think if it still shows...
What Would You Do - 03/15 - 02/23/2015
A job card was submitted for payment with several different repair lines. The first line was for the completion of recall 13036, Brake Lamp Malfunction, the second line addressed recall 14116, Electric Power Steering Assist, the third line was a customer...
Re: What Would You Do - 03/15 - 02/24/2015
... for payment with several different repair lines. The first line was for the completion of recall 13036, Brake Lamp Malfunction, the second line addressed recall 14116, Electric Power Steering Assist, the third line was a customer reimbursement for a...
Exterior Roof Panel - 06/06/2008
2006 Corvette -- Another dealership performed recall #05112 , the vehicle is now at our dealership with a concern of: exterior roof separating on drivers side--we found the panel separating again .... my question ? do we submit as a Claim-B or again under...
Re: Open Recalls - 04/14/2008
YES, WE FREQUENTLY ACCESS ALL OPEN VEHICLE RECALL REPORTS. POST CARDS ARE MAILED TO NOTIFY THOSE CUSTOMERS IN OUR LOCAL AREA.
Re: Open Recalls - 08/15/2008
[quote] Ken: In 2004 GM did away with the administrative allowance on recalls and enrolled every dealer into there recall follow up program.refernce message in archived messages in dealer world messanger.VSR20040001 used to send out post cards but found...
Re: Open Recalls - 08/15/2008
GM sends them out every two months until recall has been completed or removed from the program.
Re: SPECIAL COVERAGE #04039B QUESTION - 07/31/2008
I was told to use the regular labor op for the repair for the claim type B, but refer back to the recall/policy in comments.
Re: OBD 2 FAIL CODES - 08/08/2008
I use the OBD codes unless the warranty line is a TSB or recall of some sort then I use the appropriate FC for the repair.
Re: HAS THIS HAPPENED TO ANYONE ELSE? - 02/20/2009
BUT IF YOU DON'T FILE THE CLAIM ON IT, HOW CAN YOU REMOVE IT FROM THE VIS TO PREVENT CONTINUED CONTACT WITH THE CUSTOMER ABOUT AN OPEN RECALL.
Re: HAS THIS HAPPENED TO ANYONE ELSE? - 02/20/2009
In the recall I mentioned above it says the recall will be automatically closed in GMVIS after 60 days. It does give the option to H-route after it's closed for payment if it's brought in after the 60 days.
Question? Can you do recalls on salvage/branded vehicles, first one - 12/01/2009
I Have an Impala that has recall for spark plug wire retainers, noticed salvage/branded title. recall shows open can it be done?
Forum - 03/24/2020
Recommend performing the open recall if approved by the customer, rather than providing the key through the parts department.
Forum - 03/06/2020
There is not a labor op for reimbursement on that particular recall. I would reach out to Warranty Support, or DBC on that one.
Forum - 07/17/2020
I love it when they do that for a customer-originated concern, giving me a recall opcode!
Forum - 07/17/2020
Well, turns out my tech and advisors are boneheads and I'm not much better. The tech put in the opcode for the recall that was done several months ago and I didn't actually go looking at the opcodes in each recall or I might have caught it. I perpetuated...
Forum - 07/02/2020
... this already? This sounds like it might need DMA involvement. Your prior submission will close the recall and the system won't like you trying to do the recall again....
Forum - 04/30/2020
check the mileage on the vehicle. The recall choices are less than 6,000 miles or over 6,000 miles.
Forum - 05/06/2020
If you are asking me, this issue was resolved the next day when the update to the recall opcodes was processed into global.
Forum - 10/03/2019
I have some concern about the comment "I had to give up and settle for the lesser labor op to close the recall". The whole reason they implemented this code verification process is so that they can do proper reporting to NHTSA. If you "settle" for...
Forum - 01/29/2020
... ME, MI, MN, MT, ND, NH, NY, SD, VT, WI, WY, and Canada), the latest version (10/16/2019) of the recall states to perform the disable procedure on inventory vehicles only. Cut the heater cord, place the disclosure in view in the vehicle, remove the original...
Forum - 01/15/2020
I was sent a spreadsheet of how many programming codes were asscoiated with each recall, in one of the emails from GM.
Forum - 12/05/2019
That's what i do Candy and it works. I figure we have to close the recall.
Forum - 06/18/2019
Ok, I didn't hold none of my tickets open on the recall. I closed with appropriate labor op, with initial release of recall. Then, when we received the tool for 2nd inspection, I closed the 2nd inspection tickets with approriate labor ops. This time,...
N212332820 - Is it just me? - 06/30/2021
I'm having so many problems with my guys not reading the instructions. This is such a simple recall but they screw it up all day every day.The issue is for some reason a lot of my guys think that you do the USB programming first, why they think that I...
A212335470/Mispotioned Emergency Jack - 11/03/2021
The recall was updated on October 27th with the replacement jack part number. We still have not been able to get any yet, and we've had a handful of vehicles come in. Under the old recall, there was the labor operation to remove the old jack...
Forum - 01/29/2021
... pre auth you have to use the tire brand labor op for their processing purposes (the copy of the recall that was printed out and attached had cut that line off) and then with the actual claim submission I would use the recall labor op. It won't let me...
Warranty Blocks and Special Coverages? - 03/23/2021
... states "Techline Connect Support Center will only provide support on warranty blocked vehicles for Recalls, Special Coverage Adjustments, and Emission Control System warranties. Even though there may be a warranty block on a vehicle, the above...
Forum - 02/14/2022
If you are removing the feature and completing the recall and the instructions are to reimburse the customer then just reimburse the customer. Unless you see something in the recall text (which I admittedly did not entirely read) that has an expiration...
Forum - 02/18/2022
I treat it like a multiple recall situation, where as long as its not an add line (requiring separate punches) pdi & lpo install should be ok on single punch.
Forum - 05/18/2022
Correct. If you submit the recall first, you will have to h-route the WACP
Forum - 11/06/2018
The first repair: Recall (18278) requires application of adhesive and installation of the nut at an increased torque - would recommend completing. The second repair: Submit OLH for the additional repair time with the recall labor operation.
Forum - 11/16/2018
Here's my take on these, someone scold me if needed. If you verify the recall is completed properly then submit it as if it was done. Be careful about ensuring it was done properly. If it has the threadlocker it won't come off. That will close the recall...
N192212090 - 03/14/2019
So this new recall tells you to use some wax that will service 150 vehicles.Under the billing section it has this:Labor OperationDescriptionLabor TimeTrans. TypeNet Item9104331Install Corrosion Preventative Material0.7ZFATN/A9104332Replace Rear BumperADD:...
Forum - 02/13/2019
... if the vehicle built for or sold in Canada. If the vehicles IVH comes up showing an active recall that is "Canada Vehicles Only", does that mean that it IS a Canada vehicle and we should do the recall? Or, do we need to investigate furth...
Forum - 03/05/2018
Do the reimbursement first. If you submit for recall first, you will have to H-Route the reimbursement.
Forum - 05/02/2018
I SUBMITTED THE RECALL WITH A PART COUNT OF 1 SINCE IT WOULDN'T ACCEPT .5 BUT CUT MY COST DOWN TO HALF PRICE AND IT PAID
Re: new vehicle open recalls - 09/08/2015
you might want to check IVH in global connect it should tell you if there is an open recall on a vehicle
Re: new vehicle open recalls - 09/14/2015
that's the only way i know to keep up unless you can get the Vin number of the vehicle with the open recall and check the viss .
Forum - 01/27/2017
If you are not a certified pre-owned dealer is it ok to sell the vehicle with a recall with no remedy?
Forum - 04/25/2017
Hi chevy2045! Could you please provide the VIN for this vehicle? I am unable to locate detail on recall 24510 in SI - is the recall still open for the VIN in IVH?
Forum - 04/27/2017
Go under Service Forms App, General information, 8 sections down, (right above brakes) under Recall Vehicle Action Report-Cam-02
Forum - 02/28/2017
Yes, this recall reimbursement was processed, h-routed for payment and accepted in GWM. The system being covered by the recall was repairable, therefore the reimbursement was able to be processed.
What Would You Do - 04/17 - 03/21/2017
... due to a road hazard.The third line of the job card was added after write up to address an open recall that was not found at time of write up.The service manager indicated one authorization, including a signature, date, time, and an explanation to address...
Forum - 02/08/2017
At first glance, this is a "simple" recall, but I guess it's a bit of a mess! Oh well, I'm curious as to what they're going to do with it.
Forum - 09/28/2017
If you're referring to recall 17199, this is in the recall. Service Procedure Important: The removed airbag must be properly deployed and disposed of or recycled after it is removed from the vehicle. THE REMOVED AIRBAG MUST NOT BE SOLD...
Forum - 11/02/2022
... print the hard copy if you make a mistake, ex: line 1 veh has check engine light line 2 recall line 3 recall line 4 mpvi Lets say 2 & 3 are the same, that I know shocker the advisor wasnt paying attention and catches it. So before he...
Forum - 09/20/2019
The one I referenced is a different recall for TCM reprogramming and it only generates one code. There is no setup. I do not have the spreadsheet. I've been too busy to run around reading 20 bulletins to process one stupid recall. If my techs give me...
Forum - 10/26/2017
... failed to obtain the required Programming Result screen shot associated with the performance of Recall Bulletins 16007 and 17287, the reprogramming procedure may be performed again. Because the screen shot must be obtained and attached to the recall...
Forum - 11/16/2017
Update! Recall 17337-01 has been revised: Labor operation 9102934 now allows ECM and TCM reprogramming for 2017-2018 Chevrolet Silverado HD and GMC Sierra HD trucks. Additionally, GM announced that vehicles involved in SUB 17419 will be manually closed...
The recall was updated on October 27th with the replacement jack part number. We still have not been able to get any yet, and we've had a handful of vehicles come in. Under the old recall, there was the labor operation to remove the old jack...
Forum - 01/29/2021
... pre auth you have to use the tire brand labor op for their processing purposes (the copy of the recall that was printed out and attached had cut that line off) and then with the actual claim submission I would use the recall labor op. It won't let me...
Warranty Blocks and Special Coverages? - 03/23/2021
... states "Techline Connect Support Center will only provide support on warranty blocked vehicles for Recalls, Special Coverage Adjustments, and Emission Control System warranties. Even though there may be a warranty block on a vehicle, the above...
Forum - 02/14/2022
If you are removing the feature and completing the recall and the instructions are to reimburse the customer then just reimburse the customer. Unless you see something in the recall text (which I admittedly did not entirely read) that has an expiration...
Forum - 02/18/2022
I treat it like a multiple recall situation, where as long as its not an add line (requiring separate punches) pdi & lpo install should be ok on single punch.
Forum - 05/18/2022
Correct. If you submit the recall first, you will have to h-route the WACP
Forum - 11/06/2018
The first repair: Recall (18278) requires application of adhesive and installation of the nut at an increased torque - would recommend completing. The second repair: Submit OLH for the additional repair time with the recall labor operation.
Forum - 11/16/2018
Here's my take on these, someone scold me if needed. If you verify the recall is completed properly then submit it as if it was done. Be careful about ensuring it was done properly. If it has the threadlocker it won't come off. That will close the recall...
N192212090 - 03/14/2019
So this new recall tells you to use some wax that will service 150 vehicles.Under the billing section it has this:Labor OperationDescriptionLabor TimeTrans. TypeNet Item9104331Install Corrosion Preventative Material0.7ZFATN/A9104332Replace Rear BumperADD:...
Forum - 02/13/2019
... if the vehicle built for or sold in Canada. If the vehicles IVH comes up showing an active recall that is "Canada Vehicles Only", does that mean that it IS a Canada vehicle and we should do the recall? Or, do we need to investigate furth...
Forum - 03/05/2018
Do the reimbursement first. If you submit for recall first, you will have to H-Route the reimbursement.
Forum - 05/02/2018
I SUBMITTED THE RECALL WITH A PART COUNT OF 1 SINCE IT WOULDN'T ACCEPT .5 BUT CUT MY COST DOWN TO HALF PRICE AND IT PAID
Re: new vehicle open recalls - 09/08/2015
you might want to check IVH in global connect it should tell you if there is an open recall on a vehicle
Re: new vehicle open recalls - 09/14/2015
that's the only way i know to keep up unless you can get the Vin number of the vehicle with the open recall and check the viss .
Forum - 01/27/2017
If you are not a certified pre-owned dealer is it ok to sell the vehicle with a recall with no remedy?
Forum - 04/25/2017
Hi chevy2045! Could you please provide the VIN for this vehicle? I am unable to locate detail on recall 24510 in SI - is the recall still open for the VIN in IVH?
Forum - 04/27/2017
Go under Service Forms App, General information, 8 sections down, (right above brakes) under Recall Vehicle Action Report-Cam-02
Forum - 02/28/2017
Yes, this recall reimbursement was processed, h-routed for payment and accepted in GWM. The system being covered by the recall was repairable, therefore the reimbursement was able to be processed.
What Would You Do - 04/17 - 03/21/2017
... due to a road hazard.The third line of the job card was added after write up to address an open recall that was not found at time of write up.The service manager indicated one authorization, including a signature, date, time, and an explanation to address...
Forum - 02/08/2017
At first glance, this is a "simple" recall, but I guess it's a bit of a mess! Oh well, I'm curious as to what they're going to do with it.
Forum - 09/28/2017
If you're referring to recall 17199, this is in the recall. Service Procedure Important: The removed airbag must be properly deployed and disposed of or recycled after it is removed from the vehicle. THE REMOVED AIRBAG MUST NOT BE SOLD...
Forum - 11/02/2022
... print the hard copy if you make a mistake, ex: line 1 veh has check engine light line 2 recall line 3 recall line 4 mpvi Lets say 2 & 3 are the same, that I know shocker the advisor wasnt paying attention and catches it. So before he...
Forum - 09/20/2019
The one I referenced is a different recall for TCM reprogramming and it only generates one code. There is no setup. I do not have the spreadsheet. I've been too busy to run around reading 20 bulletins to process one stupid recall. If my techs give me...
Forum - 10/26/2017
... failed to obtain the required Programming Result screen shot associated with the performance of Recall Bulletins 16007 and 17287, the reprogramming procedure may be performed again. Because the screen shot must be obtained and attached to the recall...
Forum - 11/16/2017
Update! Recall 17337-01 has been revised: Labor operation 9102934 now allows ECM and TCM reprogramming for 2017-2018 Chevrolet Silverado HD and GMC Sierra HD trucks. Additionally, GM announced that vehicles involved in SUB 17419 will be manually closed...
Proposing a "Warranty 101" series - 08/15/2016
... off the ground and/or provide a "rule of thumb" for a variety of topics. For example, "Recalls 101" would not go into specifics about any one particular recall; it would serve as a generic "how to" handle your average recall, what service agents can...
Forum - 01/28/2019
I would love to offer my opinion if I knew a bit more. Can you identify what recall and what sensors specifically you are talking about? As a general rule a recall is only done once and that is it. If you have a special coverage, that is something different....
GM RECALLS - 12/13/2007
i HAVE A 2007 CHEV MALIBU - VIN#1G1ZS58F57F166120 DCS SHOWS OPEN RECALL #07131 ... WHEN THE TECH INSPECTED THE VEHICLE, HE FOUND IT HAD THE "CURRENT" ECM PROGRAMMING (QUESTION) HOW WOULD I SUBMIT CLAIM / OR WOULD I INTERNAL & HOW WOULD I HANDLE THE "...
Re: Really confused on parts retention! Please help! - 11/26/2014
NEW Global Message re: Parts Returns: G_0000205380 dated 11/25/2014. 100% parts retention for recalls 13434, 14062, 14096, 14116, and 14340. A Recall Parts Retention Update is included with the message as an attachment; highlighting recall parts that...
Re: What Would You Do - 03/15 - 04/27/2015
The warranty administrator opened a new job card to address the reimbursement for recall 13036. Once the recall reimbursement was addressed on the new job card; the claim was submitted and paid. Thanks for the responses! Kristen/jlwarranty
Re: What Would You Do - 07/14 - 07/07/2014
The warranty administrator identified recall bulletins in the past 6 months that allowed a floor plan reimbursement. Once the recalls were identified, she gathered the labour operation numbers associated with the repair procedure and performed a GWM...
CAMPAIGN #11001 DIESEL EXHAUST FLUID CAL - 11/10/2011
... ways I have 2-JC's that the tech added J6450/exhaust particulate filter cleaning to the recall line & vehicles that come in for the campaign & a CEL: I have the recall on 1-line & the J6450 Is anyone else facing this issue & how are you claiming ...
Forum - 03/22/2024
Every single one of these I have had it only takes a brief investigation to determine that they did not follow the recall and program the correct modules. I will admit that my guys are required to enter the programming codes in their stories and even...
Forum - 04/16/2024
... work that is not even associated with being an EV vehicle. We have a Volt customer that has had a recall for installing a zip-tie to something in front suspension and we cannot get paid for it and customer keeps getting notices to have it done. We have...
Forum - 06/15/2023
... all the programming. There are a couple of procedures but they missed a module. I don't have the recall number handy and off the top of my head I'm not sure which but the techs are not following the service procedures, they read the opcodes, program...
What Would You Do? - 12/22 - 11/21/2022
... was repaired.After many follow ups with TAC, the dealership was ultimately advised to proceed with recall N22236940: ADS Improvements Reprogrammed HPCM2 with SPS. Once the recall was performed the Propulsion Power Limited Message was no longer present.The...
Forum - 01/11/2023
If your advisors printed the VIS and attached it just scan the VIS showing the recall open when the ticket was created and Hroute it. They said that WSC would automatically review them but my rep told me to Hroute them. If you don't have the VIS showing...
Freight Charges - 03/02/2023
... bulletins are out of date. I just submitted in for freight on a dealer owned vehicle with a recall and the freight paid,,,but its time for an update...
Forum - 03/15/2023
Hi Detective. :) I have also ran into this multiple times. Simply attach your copy of IVH showing the recall still open, job card, and SPS print out to the claim and route for GM review. They do take a week or more to review but none of mine...
Forum - 03/16/2023
Interesting. I assume they have a spreadsheet for this recall being performed OTA, I don't really know what to make of that. 🤬😡😡 Here's some angry emojis for you. 😠I'm also assuming you attached the IVH showing open field action, printout...
Forum - 03/17/2023
I did attach the VIS showing the recall open and after it was rejected I emailed WSC and got no response. I submitted it again with a comment that made my frustration clear in a professional and direct way. We shall see.
Forum - 06/16/2023
... retrofit deals because they don't check the equipment and sometimes they don't even follow the recall that applies to the vehicle. They look them up by the words not by the number and they click on the one they want. ...
Forum - 06/27/2023
... return with the vehicle was not an option. In these cases we have had to eat the mess up and the recall remains open....
Recalls and rentals - 07/07/2023
We have a guest calling in with recall N232404980 airbag. Part not availalbe. He is demanding a rental car. I understand because of the safety issue. What do we do in a case like this? Will GM pre-approve an extended rental? ...
Forum - 05/19/2023
... that can be processed. Sometimes we are waiting for a customer pay job parts and there might be a recall line that has been completed on there that I can process. ...
Forum - 05/24/2023
Yes, I have had rejection for savi/dongle not received on dealer owned vehicle on a recall claim. They've paid w/service manager signature noting that "savi would not communicate" on hardcopy through GM authorization.
Forum - 04/26/2023
The warranty admin would attach the VIS to the warranty claim showing the recall was isted as open when customer arrived to dealership. Attach to the claim and H route it with notes explaining.
Forum - 03/22/2024
That message we looked at references a recall that doesn't even apply in the US so I am wondering if we will even see that but you never know. This is another reason I turned off all the email spam they send all day every day. Honestly I would rather...
Forum - 03/21/2024
I can't recall, but, doesn't it email them when they do it on the CMST app?I had one say he refused to download it on his phone because he didn't want GM to be able to get into his phone. *smacksforehead*
Forum - 07/10/2023
so the first problem I have is I can't pull the recall up in SI. N232404980. I'm assuming because it's incomplete, remedy not available. The second problem is if we bring the customer in, run the e-advisor, put them in a rental and it's...
... off the ground and/or provide a "rule of thumb" for a variety of topics. For example, "Recalls 101" would not go into specifics about any one particular recall; it would serve as a generic "how to" handle your average recall, what service agents can...
Forum - 01/28/2019
I would love to offer my opinion if I knew a bit more. Can you identify what recall and what sensors specifically you are talking about? As a general rule a recall is only done once and that is it. If you have a special coverage, that is something different....
GM RECALLS - 12/13/2007
i HAVE A 2007 CHEV MALIBU - VIN#1G1ZS58F57F166120 DCS SHOWS OPEN RECALL #07131 ... WHEN THE TECH INSPECTED THE VEHICLE, HE FOUND IT HAD THE "CURRENT" ECM PROGRAMMING (QUESTION) HOW WOULD I SUBMIT CLAIM / OR WOULD I INTERNAL & HOW WOULD I HANDLE THE "...
Re: Really confused on parts retention! Please help! - 11/26/2014
NEW Global Message re: Parts Returns: G_0000205380 dated 11/25/2014. 100% parts retention for recalls 13434, 14062, 14096, 14116, and 14340. A Recall Parts Retention Update is included with the message as an attachment; highlighting recall parts that...
Re: What Would You Do - 03/15 - 04/27/2015
The warranty administrator opened a new job card to address the reimbursement for recall 13036. Once the recall reimbursement was addressed on the new job card; the claim was submitted and paid. Thanks for the responses! Kristen/jlwarranty
Re: What Would You Do - 07/14 - 07/07/2014
The warranty administrator identified recall bulletins in the past 6 months that allowed a floor plan reimbursement. Once the recalls were identified, she gathered the labour operation numbers associated with the repair procedure and performed a GWM...
CAMPAIGN #11001 DIESEL EXHAUST FLUID CAL - 11/10/2011
... ways I have 2-JC's that the tech added J6450/exhaust particulate filter cleaning to the recall line & vehicles that come in for the campaign & a CEL: I have the recall on 1-line & the J6450 Is anyone else facing this issue & how are you claiming ...
Forum - 03/22/2024
Every single one of these I have had it only takes a brief investigation to determine that they did not follow the recall and program the correct modules. I will admit that my guys are required to enter the programming codes in their stories and even...
Forum - 04/16/2024
... work that is not even associated with being an EV vehicle. We have a Volt customer that has had a recall for installing a zip-tie to something in front suspension and we cannot get paid for it and customer keeps getting notices to have it done. We have...
Forum - 06/15/2023
... all the programming. There are a couple of procedures but they missed a module. I don't have the recall number handy and off the top of my head I'm not sure which but the techs are not following the service procedures, they read the opcodes, program...
What Would You Do? - 12/22 - 11/21/2022
... was repaired.After many follow ups with TAC, the dealership was ultimately advised to proceed with recall N22236940: ADS Improvements Reprogrammed HPCM2 with SPS. Once the recall was performed the Propulsion Power Limited Message was no longer present.The...
Forum - 01/11/2023
If your advisors printed the VIS and attached it just scan the VIS showing the recall open when the ticket was created and Hroute it. They said that WSC would automatically review them but my rep told me to Hroute them. If you don't have the VIS showing...
Freight Charges - 03/02/2023
... bulletins are out of date. I just submitted in for freight on a dealer owned vehicle with a recall and the freight paid,,,but its time for an update...
Forum - 03/15/2023
Hi Detective. :) I have also ran into this multiple times. Simply attach your copy of IVH showing the recall still open, job card, and SPS print out to the claim and route for GM review. They do take a week or more to review but none of mine...
Forum - 03/16/2023
Interesting. I assume they have a spreadsheet for this recall being performed OTA, I don't really know what to make of that. 🤬😡😡 Here's some angry emojis for you. 😠I'm also assuming you attached the IVH showing open field action, printout...
Forum - 03/17/2023
I did attach the VIS showing the recall open and after it was rejected I emailed WSC and got no response. I submitted it again with a comment that made my frustration clear in a professional and direct way. We shall see.
Forum - 06/16/2023
... retrofit deals because they don't check the equipment and sometimes they don't even follow the recall that applies to the vehicle. They look them up by the words not by the number and they click on the one they want. ...
Forum - 06/27/2023
... return with the vehicle was not an option. In these cases we have had to eat the mess up and the recall remains open....
Recalls and rentals - 07/07/2023
We have a guest calling in with recall N232404980 airbag. Part not availalbe. He is demanding a rental car. I understand because of the safety issue. What do we do in a case like this? Will GM pre-approve an extended rental? ...
Forum - 05/19/2023
... that can be processed. Sometimes we are waiting for a customer pay job parts and there might be a recall line that has been completed on there that I can process. ...
Forum - 05/24/2023
Yes, I have had rejection for savi/dongle not received on dealer owned vehicle on a recall claim. They've paid w/service manager signature noting that "savi would not communicate" on hardcopy through GM authorization.
Forum - 04/26/2023
The warranty admin would attach the VIS to the warranty claim showing the recall was isted as open when customer arrived to dealership. Attach to the claim and H route it with notes explaining.
Forum - 03/22/2024
That message we looked at references a recall that doesn't even apply in the US so I am wondering if we will even see that but you never know. This is another reason I turned off all the email spam they send all day every day. Honestly I would rather...
Forum - 03/21/2024
I can't recall, but, doesn't it email them when they do it on the CMST app?I had one say he refused to download it on his phone because he didn't want GM to be able to get into his phone. *smacksforehead*
Forum - 07/10/2023
so the first problem I have is I can't pull the recall up in SI. N232404980. I'm assuming because it's incomplete, remedy not available. The second problem is if we bring the customer in, run the e-advisor, put them in a rental and it's...
Forum - 12/04/2023
As ridiculous as it sounds, you will probably have to h-route with explanation. I had a brake recall, a couple months ago, that rejected for current part # and short-paid with old part #. If by chance the pricing is the same, you could just use one l...
Forum - 12/27/2023
... (it has been a while) you may have to do some of it as NIM (misc) with an explanation. I can't recall if the system lets you submit if the admin is above the allowance....
Forum - 10/02/2023
... it for GM authorization with an explanation. Yes it is a parts warranty. You cannot submit a recall twice. I am a little confused on your scenario however. You said he installed it and it was defective and latching correctly?...
Forum - 10/19/2023
... code I didn't think would work because it doesn't come up in the job aid but it did. I don't recall the exact part or the opcode but it might be worth a shot if it gets you the time you need. I know I had at least 3....
Re: CAMPAIGN #11001 DIESEL EXHAUST FLUID CAL - 11/11/2011
... ways I have 2-JC's that the tech added J6450/exhaust particulate filter cleaning to the recall line & vehicles that come in for the campaign & a CEL: I have the recall on 1-line & the J6450 Is anyone else facing this issue & how are you claiming it...
Re: non gm parts mark up - 08/19/2011
As I recall we don't get any mark up on non-GM parts. Has to be charged out at cost. We don't do them much at all either.
Re: DRAC cars - 08/22/2011
I can't find the message anywhere either, but as I recall you had to be a Buick or GMC dealer, and had to have a certain # of Buick or GMC vehicles in DRAC service for the $42 rate to apply. Maybe you aren't up to the # of vehicles they require??
OPEN BUT EXPIRED RECALLS ??? - 12/08/2008
I HAVE A ENTERPRISE RENTAL VEHICLE IN THE SHOP, FOR AN UNRELATED CONCERN TO THE RECALL - BUT IT SHOWS #07255 "OPEN" BUT EXPIRED 10/31/08..... CAN WE STILL PERFORM ?, HOW DO YOU CLEAR ?, WHAT IF CUSTOMER HAS A PROBLEM LATER ON WITH THIS CONCERN ?
Re: #10023 CAMPAIGN - 04/07/2010
I FINALLY GOT IT !!!!! I ACTUALLY ADDED A LINE FOR THE FLOOR PLAN (V2223), I TRANSMITTED THAT LINE 1ST - THEN THE LINE FOR THE RECALL (V2226) --- THE BOTH PAY & THEY GO THRU "WITHOUT" ANY AUTHORIZATION -- YAH YAH !!!!
Re: Rejected claim resolutions elusive... - 04/29/2010
I need help. I have submitted claim for Recall 10023a. The line 1 paid line 2 for floor plan reimbursement was denied for code 173. Field action 1 has already been performed on the veh. I have two vehs the same reject. What is wrong?
Re: Rejected claim resolutions elusive... - 04/29/2010
You need to submit the floor plan dollars first then the recall line afterwards. I believe there was a bulletin on that, but can't find it at the moment.
Re: Customer Satisfaction 10287C ended 10/31/2012 - 11/06/2012
We had one on November 1st. The advisor attached the VIS to the job card, where it stated the recall was open. I still had to authorize with an A. Everyone has a heads up now.
Re: GMPP and the WPC - 05/12/2012
... removed from vehicles in conjunction with warranty, policy, T-transactions, special policy and recall related repairs are as follows" Those are all transaction types and it doesn't state anything for the service contract transaction type. I don't think...
Re: part pick up fm another dealer for a used vehicle - 04/13/2011
Unless it's a safety concern or recall, it isn't a warranty issue. GM won't pay for reconditioning a used vehicle for sale. If it is a warranty issue, yes, you can claim the difference. You need a copy of the parts receipt attached to the hard copy and...
Re: Information on VISS - 06/08/2012
I seem to recall reading somewhere in the not-too-distant past that they were going to be able to add aftermarket Non-GM warranty information to the VIS but I wish I could remember where I read it! This is the first instance I've actually heard about...
Part Expedite - 04/22/2013
I've checked and found multiple posts regarding this subject but I cannot pull up the bulletin for it even in archived messages. Can anyone tell me if you can collect a part expedite amount for a recall?
Re: Carrier request for transportation claim - 08/14/2012
... a carrier asked for a copy of the job card. So yes, it has happened to me but only once. As I recall nothing came of it, I told the service manager about the request and we sent it off to them. Let us know if you get a response from them if you s...
Re: reimbursement for special coverage - 04/15/2013
I would check the recall bulletin in question and see what it states under customer reimbursement , some say a resonable amount and others or what it would cost your dealer to do the repairs..If you want to be safe you can call the DBC and see that they...
Re: Part Expedite - 04/23/2013
Okay, so....I know I've added part expedite to a recall before and it paid but today I had 4 that rejected. Apparently we do not have any of the window switch kits here for 12180. I've emailed my expert for her final verdict and will post it once I've...
Re: Part Expedite - 04/23/2013
The final verdict per my specialist is that we can add expediting to a recall transaction but those need to be forwarded for approval. (YAY...haha)
Re: Admin allowance times.... Whats your process? - 07/02/2014
We use ADP and our DMA suggested for the ignition recalls we just book out and submit for the admin time when we are processing the original recall RO. He said he had been at another dealership who was using that process and they were paying that way....
Re: Stop Delivery Floor Plan Reimbursement - 05/22/2014
... But on another note, we have performed 14128 using the VIN list provided in the message but the recall still isn't showing up on those VIN's VIS reports. I finally just let them reject and h-routed them with an attached copy of the vin list. Have...
Seat Back Recall13323 - 10/03/2013
... Bulletin 13310. We did the inspections and now they have cancelled the SUB and replaced it with Recall 13323. Are we going to be able to submit for the inspections that GM has now decided doesn't apply to several of the vehicles we already ran throu...
Re: Recalls 14063 and 13454 (Courtesy Transportation) - 04/17/2014
... I entered a new one in the Empowerment Portal and tried to use 9100467 for the rental for recall 14092 and the portal gave the message "Labor op not found" >.< They shoulddddd go smoothly through since we have the Approval forms from our DMAs. Plus,...
Re: Recalls 14063 and 13454 (Courtesy Transportation) - 05/02/2014
Well.. "Normally" GM will pay $38.00 per day for a standard rental. However .. "Special" recall circumstances are a little outside of normal. You will have to detail the circumstances of your " claim " ie. ( under-aged driver, added insurance etc.. etc......
As ridiculous as it sounds, you will probably have to h-route with explanation. I had a brake recall, a couple months ago, that rejected for current part # and short-paid with old part #. If by chance the pricing is the same, you could just use one l...
Forum - 12/27/2023
... (it has been a while) you may have to do some of it as NIM (misc) with an explanation. I can't recall if the system lets you submit if the admin is above the allowance....
Forum - 10/02/2023
... it for GM authorization with an explanation. Yes it is a parts warranty. You cannot submit a recall twice. I am a little confused on your scenario however. You said he installed it and it was defective and latching correctly?...
Forum - 10/19/2023
... code I didn't think would work because it doesn't come up in the job aid but it did. I don't recall the exact part or the opcode but it might be worth a shot if it gets you the time you need. I know I had at least 3....
Re: CAMPAIGN #11001 DIESEL EXHAUST FLUID CAL - 11/11/2011
... ways I have 2-JC's that the tech added J6450/exhaust particulate filter cleaning to the recall line & vehicles that come in for the campaign & a CEL: I have the recall on 1-line & the J6450 Is anyone else facing this issue & how are you claiming it...
Re: non gm parts mark up - 08/19/2011
As I recall we don't get any mark up on non-GM parts. Has to be charged out at cost. We don't do them much at all either.
Re: DRAC cars - 08/22/2011
I can't find the message anywhere either, but as I recall you had to be a Buick or GMC dealer, and had to have a certain # of Buick or GMC vehicles in DRAC service for the $42 rate to apply. Maybe you aren't up to the # of vehicles they require??
OPEN BUT EXPIRED RECALLS ??? - 12/08/2008
I HAVE A ENTERPRISE RENTAL VEHICLE IN THE SHOP, FOR AN UNRELATED CONCERN TO THE RECALL - BUT IT SHOWS #07255 "OPEN" BUT EXPIRED 10/31/08..... CAN WE STILL PERFORM ?, HOW DO YOU CLEAR ?, WHAT IF CUSTOMER HAS A PROBLEM LATER ON WITH THIS CONCERN ?
Re: #10023 CAMPAIGN - 04/07/2010
I FINALLY GOT IT !!!!! I ACTUALLY ADDED A LINE FOR THE FLOOR PLAN (V2223), I TRANSMITTED THAT LINE 1ST - THEN THE LINE FOR THE RECALL (V2226) --- THE BOTH PAY & THEY GO THRU "WITHOUT" ANY AUTHORIZATION -- YAH YAH !!!!
Re: Rejected claim resolutions elusive... - 04/29/2010
I need help. I have submitted claim for Recall 10023a. The line 1 paid line 2 for floor plan reimbursement was denied for code 173. Field action 1 has already been performed on the veh. I have two vehs the same reject. What is wrong?
Re: Rejected claim resolutions elusive... - 04/29/2010
You need to submit the floor plan dollars first then the recall line afterwards. I believe there was a bulletin on that, but can't find it at the moment.
Re: Customer Satisfaction 10287C ended 10/31/2012 - 11/06/2012
We had one on November 1st. The advisor attached the VIS to the job card, where it stated the recall was open. I still had to authorize with an A. Everyone has a heads up now.
Re: GMPP and the WPC - 05/12/2012
... removed from vehicles in conjunction with warranty, policy, T-transactions, special policy and recall related repairs are as follows" Those are all transaction types and it doesn't state anything for the service contract transaction type. I don't think...
Re: part pick up fm another dealer for a used vehicle - 04/13/2011
Unless it's a safety concern or recall, it isn't a warranty issue. GM won't pay for reconditioning a used vehicle for sale. If it is a warranty issue, yes, you can claim the difference. You need a copy of the parts receipt attached to the hard copy and...
Re: Information on VISS - 06/08/2012
I seem to recall reading somewhere in the not-too-distant past that they were going to be able to add aftermarket Non-GM warranty information to the VIS but I wish I could remember where I read it! This is the first instance I've actually heard about...
Part Expedite - 04/22/2013
I've checked and found multiple posts regarding this subject but I cannot pull up the bulletin for it even in archived messages. Can anyone tell me if you can collect a part expedite amount for a recall?
Re: Carrier request for transportation claim - 08/14/2012
... a carrier asked for a copy of the job card. So yes, it has happened to me but only once. As I recall nothing came of it, I told the service manager about the request and we sent it off to them. Let us know if you get a response from them if you s...
Re: reimbursement for special coverage - 04/15/2013
I would check the recall bulletin in question and see what it states under customer reimbursement , some say a resonable amount and others or what it would cost your dealer to do the repairs..If you want to be safe you can call the DBC and see that they...
Re: Part Expedite - 04/23/2013
Okay, so....I know I've added part expedite to a recall before and it paid but today I had 4 that rejected. Apparently we do not have any of the window switch kits here for 12180. I've emailed my expert for her final verdict and will post it once I've...
Re: Part Expedite - 04/23/2013
The final verdict per my specialist is that we can add expediting to a recall transaction but those need to be forwarded for approval. (YAY...haha)
Re: Admin allowance times.... Whats your process? - 07/02/2014
We use ADP and our DMA suggested for the ignition recalls we just book out and submit for the admin time when we are processing the original recall RO. He said he had been at another dealership who was using that process and they were paying that way....
Re: Stop Delivery Floor Plan Reimbursement - 05/22/2014
... But on another note, we have performed 14128 using the VIN list provided in the message but the recall still isn't showing up on those VIN's VIS reports. I finally just let them reject and h-routed them with an attached copy of the vin list. Have...
Seat Back Recall13323 - 10/03/2013
... Bulletin 13310. We did the inspections and now they have cancelled the SUB and replaced it with Recall 13323. Are we going to be able to submit for the inspections that GM has now decided doesn't apply to several of the vehicles we already ran throu...
Re: Recalls 14063 and 13454 (Courtesy Transportation) - 04/17/2014
... I entered a new one in the Empowerment Portal and tried to use 9100467 for the rental for recall 14092 and the portal gave the message "Labor op not found" >.< They shoulddddd go smoothly through since we have the Approval forms from our DMAs. Plus,...
Re: Recalls 14063 and 13454 (Courtesy Transportation) - 05/02/2014
Well.. "Normally" GM will pay $38.00 per day for a standard rental. However .. "Special" recall circumstances are a little outside of normal. You will have to detail the circumstances of your " claim " ie. ( under-aged driver, added insurance etc.. etc......
Keys for Life Program - 05/27/2015
I have a claim under the keys for life program through recall 14063 or 14113. It says to submit it as a ZREG labor operation but then it rejects for beyond the number of days for regular warranty. Must I use an A to get them paid when the vehicles are...
Re: What Would You Do - 11/14 - 12/10/2014
Since all of the modules were installed on the same day, the warranty administrator included them all with the recall labour operation. The service manager had applied authorization for the excessive parts and the technician had included comments supporting...
Re: What Would You Do - 11/14 - 12/12/2014
Was additional time paid to the technician for having to do labor beyond the scope of the recall? If so, how was it claimed? (Or, how could it be claimed if it was not done in this instance.)
Re: What Would You Do - 03/15 - 02/26/2015
R...
Really confused on parts retention! Please help! - 10/15/2014
Okay so I'm really really confused on this now. The lists that are posted in the "Parts Library" recall section....only shows me maybe a handful of parts to retain daily (somedays none at all). In todays message that adds more recalls to the hold list,...
Re: Just a quick check to make sure I'm not the only one losing it - 11/04/2014
... made a comment that in our Toyota store their warranty count doubled last month due to this airbag recall. I thought...."I have been doing almost triple for months now"! What I find is that my beginning of the month is the worst and I know that eventually...
Re: Part Number List - 04/16/2008
... for warranty. When this happens, the total amount for those parts go in net amount. If a bulletin, recall, special policy are referenced, alot of times these have listed part numbers (including fluids) to be used in the claim line. If no bulletins are...
Re: Open Recalls - 04/10/2008
We actively use the open recall list. We have brought back several customers with the reminders and even have had new customers who live in the area but, purchased there vehicle else where come in when we send them the reminder. I is especially good...
Re: Exterior Roof Panel - 06/10/2008
DBC TOLD ME TO USE SPECIAL POLICY AND RECALL LABOR OPS AND CLAIM TYPE B AND H ROUTE FOR PART FAILURE. AVM PAID WITH NO COMMENT (BELIEVE ME, IF HE DIDN'T WANT IT SUBMITTED THAT WAY, THERE WOULD HAVE BEEN A COMMENT). MIGHT TRY IT.
07035 - 06/11/2008
WHAT DO YOU DO WHEN A VEHICLE STILL SHOWS CAMPAIGN OPEN BUT YOU COMPLETED THE SAME REPAIR UNDER A SPECIAL POLICY LABOR OP. WE HAVE A CAR WE DID THE SPECIAL POLICY IN MARCH NOW GM COMES OUT WITH A RECALL.
Re: 07035 - 06/11/2008
I was told if there is an open recall, you perform it no matter what, as it is mandated by the federal government. Is this correct?
HELP - 01/17/2008
I have a 06 Deville that came in for a recall. We provided one way shuttle for customer. Do I file the shuttle as goodwill? Part of me says I have to good will it because it is so far out on miles and time but I'm not 100% sure.
Re: DIFF CARR SUPT BUSHING LABOR OP ?? - 02/12/2009
Oh wait! I think the recall is to replace the bushing within the shifter assembly - oops! Sorry!
Re: Global Warranty Management - 01/28/2010
... for the new GW? I thought I saw something in training, but can't find it now. I have a WCC for a recall. The old WINS system, you would put it in as the "fail code". I'm assuming that's not the case anymore - any help would be appreciated. Than...
Re: Special Policy Fuel Injectors - 10/21/2009
Yes, I've had the same thing here. I put my OLH on and H routed the claim. I can't recall any issues, I'm sure it was paid.
Re: FRT WHL DRV INT SHAFT -- LABOR OP ?? - 10/05/2009
Not sure on this one. I think I'd talk to the tech and find out what it is exactly. May be one of those that LTG calls something else? I don't recall that we've ever done one.
Re: PENDING CLAIMS - 08/16/2010
... claims have a huge area that they do all the H-routes for. It's no longer the AVM. I can't recall for sure if it's one person per region -so 1 guy for the whole North Central Region, but I know they have a exceedingly large # of dealers that they cover....
Re: CLAIM IN REVEIW? - 06/17/2009
I also had a claim go into review for the recall on the Colorado last Friday. I am going to wait and see if it pays this Friday. If it is not paid I will contact DBC.
Re: CLAIM IN REVEIW? - 06/16/2009
I called DBC again and had them start a system inquiry 71-732790817. Mine also did not pay I have not seen one like this in 7 years so I suspect there is a system glitch, since they are all on the same recall. I will keep you posted.
Re: CLAIM IN REVEIW? - 06/12/2009
... the system itself held it up to check on something? Mine was for the Fuel System control module recall on a Colorado. The Colorado/Canyon pay 0.1 more than the other models, so I'm wondering if for some reason it's taking the system longer to verify...
Re: PARTS PRICING DISPUTE - 07/14/2009
I just checked the recall notice and the thread locker they are requiring is the blue which is a different part number than the one in your original post. That maybe the reason for your reject unless there has been a part number suppression.
HELP WITH RECALLS - 08/05/2009
DOES ANYONE KNOW WHAT THE DIFFERENCE IS BETWEEN RECALL #09041A AND 09077. I SEE THAT THE PART NUMBERS ARE THE SAME, THE LABOR OPS ARE DIFFERENT AND LABOR TIME IS .2 ON ONE AND .4 ON THE OTHER. BOTH ARE BEING LISTED ON GMVIS (EXAMPLE OF GMVIS THAT IS...
Re: HELP WITH RECALLS - 08/06/2009
I think they created a new recall because there was so much confusion in 09041 in regard to 4 speed transmissions, the update was 09077. THey did not however update 09041 to disclude the 4 speeds. I thought this was just an oversight.
Re: HELP WITH RECALLS - 08/06/2009
recall 09077 was created to for the previous chev. malibu, pontiac g6, and saturn aura's with 4 speed trans. that were already completed prior to update 09041a release. they require the additional repair of the cable kit installation.
Re: PARTS PRICING DISPUTE - 07/14/2009
TRACY... THE REASON I AM HAVING THIS DISPUTE IS: I HAVE A CLAIM FOR RECALL 07035, IF YOU LOOK AT THE CLAIM INFORMATION SECTION IT STATES.... *THE PARTS ALLOWANCE SHOULD BE THE SUM TOTAL OF THE CURRENT GMSPO DEALER NET PRICE PLUS ALLOWABLE MARK UP OR LAND...
I have a claim under the keys for life program through recall 14063 or 14113. It says to submit it as a ZREG labor operation but then it rejects for beyond the number of days for regular warranty. Must I use an A to get them paid when the vehicles are...
Re: What Would You Do - 11/14 - 12/10/2014
Since all of the modules were installed on the same day, the warranty administrator included them all with the recall labour operation. The service manager had applied authorization for the excessive parts and the technician had included comments supporting...
Re: What Would You Do - 11/14 - 12/12/2014
Was additional time paid to the technician for having to do labor beyond the scope of the recall? If so, how was it claimed? (Or, how could it be claimed if it was not done in this instance.)
Re: What Would You Do - 03/15 - 02/26/2015
R...
Really confused on parts retention! Please help! - 10/15/2014
Okay so I'm really really confused on this now. The lists that are posted in the "Parts Library" recall section....only shows me maybe a handful of parts to retain daily (somedays none at all). In todays message that adds more recalls to the hold list,...
Re: Just a quick check to make sure I'm not the only one losing it - 11/04/2014
... made a comment that in our Toyota store their warranty count doubled last month due to this airbag recall. I thought...."I have been doing almost triple for months now"! What I find is that my beginning of the month is the worst and I know that eventually...
Re: Part Number List - 04/16/2008
... for warranty. When this happens, the total amount for those parts go in net amount. If a bulletin, recall, special policy are referenced, alot of times these have listed part numbers (including fluids) to be used in the claim line. If no bulletins are...
Re: Open Recalls - 04/10/2008
We actively use the open recall list. We have brought back several customers with the reminders and even have had new customers who live in the area but, purchased there vehicle else where come in when we send them the reminder. I is especially good...
Re: Exterior Roof Panel - 06/10/2008
DBC TOLD ME TO USE SPECIAL POLICY AND RECALL LABOR OPS AND CLAIM TYPE B AND H ROUTE FOR PART FAILURE. AVM PAID WITH NO COMMENT (BELIEVE ME, IF HE DIDN'T WANT IT SUBMITTED THAT WAY, THERE WOULD HAVE BEEN A COMMENT). MIGHT TRY IT.
07035 - 06/11/2008
WHAT DO YOU DO WHEN A VEHICLE STILL SHOWS CAMPAIGN OPEN BUT YOU COMPLETED THE SAME REPAIR UNDER A SPECIAL POLICY LABOR OP. WE HAVE A CAR WE DID THE SPECIAL POLICY IN MARCH NOW GM COMES OUT WITH A RECALL.
Re: 07035 - 06/11/2008
I was told if there is an open recall, you perform it no matter what, as it is mandated by the federal government. Is this correct?
HELP - 01/17/2008
I have a 06 Deville that came in for a recall. We provided one way shuttle for customer. Do I file the shuttle as goodwill? Part of me says I have to good will it because it is so far out on miles and time but I'm not 100% sure.
Re: DIFF CARR SUPT BUSHING LABOR OP ?? - 02/12/2009
Oh wait! I think the recall is to replace the bushing within the shifter assembly - oops! Sorry!
Re: Global Warranty Management - 01/28/2010
... for the new GW? I thought I saw something in training, but can't find it now. I have a WCC for a recall. The old WINS system, you would put it in as the "fail code". I'm assuming that's not the case anymore - any help would be appreciated. Than...
Re: Special Policy Fuel Injectors - 10/21/2009
Yes, I've had the same thing here. I put my OLH on and H routed the claim. I can't recall any issues, I'm sure it was paid.
Re: FRT WHL DRV INT SHAFT -- LABOR OP ?? - 10/05/2009
Not sure on this one. I think I'd talk to the tech and find out what it is exactly. May be one of those that LTG calls something else? I don't recall that we've ever done one.
Re: PENDING CLAIMS - 08/16/2010
... claims have a huge area that they do all the H-routes for. It's no longer the AVM. I can't recall for sure if it's one person per region -so 1 guy for the whole North Central Region, but I know they have a exceedingly large # of dealers that they cover....
Re: CLAIM IN REVEIW? - 06/17/2009
I also had a claim go into review for the recall on the Colorado last Friday. I am going to wait and see if it pays this Friday. If it is not paid I will contact DBC.
Re: CLAIM IN REVEIW? - 06/16/2009
I called DBC again and had them start a system inquiry 71-732790817. Mine also did not pay I have not seen one like this in 7 years so I suspect there is a system glitch, since they are all on the same recall. I will keep you posted.
Re: CLAIM IN REVEIW? - 06/12/2009
... the system itself held it up to check on something? Mine was for the Fuel System control module recall on a Colorado. The Colorado/Canyon pay 0.1 more than the other models, so I'm wondering if for some reason it's taking the system longer to verify...
Re: PARTS PRICING DISPUTE - 07/14/2009
I just checked the recall notice and the thread locker they are requiring is the blue which is a different part number than the one in your original post. That maybe the reason for your reject unless there has been a part number suppression.
HELP WITH RECALLS - 08/05/2009
DOES ANYONE KNOW WHAT THE DIFFERENCE IS BETWEEN RECALL #09041A AND 09077. I SEE THAT THE PART NUMBERS ARE THE SAME, THE LABOR OPS ARE DIFFERENT AND LABOR TIME IS .2 ON ONE AND .4 ON THE OTHER. BOTH ARE BEING LISTED ON GMVIS (EXAMPLE OF GMVIS THAT IS...
Re: HELP WITH RECALLS - 08/06/2009
I think they created a new recall because there was so much confusion in 09041 in regard to 4 speed transmissions, the update was 09077. THey did not however update 09041 to disclude the 4 speeds. I thought this was just an oversight.
Re: HELP WITH RECALLS - 08/06/2009
recall 09077 was created to for the previous chev. malibu, pontiac g6, and saturn aura's with 4 speed trans. that were already completed prior to update 09041a release. they require the additional repair of the cable kit installation.
Re: PARTS PRICING DISPUTE - 07/14/2009
TRACY... THE REASON I AM HAVING THIS DISPUTE IS: I HAVE A CLAIM FOR RECALL 07035, IF YOU LOOK AT THE CLAIM INFORMATION SECTION IT STATES.... *THE PARTS ALLOWANCE SHOULD BE THE SUM TOTAL OF THE CURRENT GMSPO DEALER NET PRICE PLUS ALLOWABLE MARK UP OR LAND...
Sensor Replacements - 01/24/2019
Lately, there has been a disagreement where I work regarding sensors replaced during recalls and only being allowed 1 sensor. I'm being told its unreasonable even though our warranty representative has told us the reasoning being all the sensors sent...
Forum - 01/10/2019
... have been submitted as a ZFAT and the labor operation used should be the engine replacement. The recall should be referenced in the story and as the cause of the internal failure in the engine. After that they should be able to H-route it and with detailed...
Missing: SPS Claim Code for Submission - 06/25/2018
Hello! I have a technician that forgot to document the SPS claim code for recall 16007. I have heard mention that there is a way for the technician to locate their codes somewhere within the GM website. Is it possible to help him locate this code so we...
Forum - 09/17/2018
Thanks. For some reason I was thinking they didn't have to sign on recalls. I may be confusing that with them not having to approve for added operations on a recall for in-stock units.
Forum - 02/19/2019
we used to use R&R, but we use Dealertrack now for our DMS. i have the same problem with certain recall sps codes. i simply just manually submitted those specific recalls through Global Connect so it does not reflect my rejection rate. it takes all,...
Forum - 02/06/2019
... but they have to have a labor op run on it, to covert the warranty to MI. As far as whether the recall can be done in the US, I am interested in knowing the answer on that question......
Forum - 01/29/2019
Thanks jblox for the additional information. The service procedure contained within the recall bulletin provides information on the video that is available within the Center of Learning. The video should be reviewed prior to replacing the steering...
Forum - 11/10/2017
Updated Instructions for Labor Code Submission of Emission Recall 17337 and Service Update 17419 Updated Date:Nov 09, 2017 15:40 ET Page Content GLOBAL SAFETY FIELD INVESTIGATIONS DCS4619 URGENT - DISTRIBUTE IMMEDIATELY Date: ...
Forum - 05/30/2018
Did the recall repair operation code pay already? The flooring has to pay first, I was just thinking that maybe it rejected for this. Otherwise, it looks like you are submitting it correctly. You are submitting it as NIM with flooring...
Forum - 05/31/2018
... the past is to submit a .1 claim using the Service Manager's GMIN and under comments explain that Recall can not be performed. ...
Forum - 05/31/2018
... open the bulletin listed there as a PDF, it says it. Umm okay, that's not how I look up recall bulletins...ever. Hopefully they'll update the one in SI....
Forum - 05/03/2018
... I tried submitting with the part# .It rejected. I then tried submitted it in net even though the recall stated net item was n/a. dbc said it was working to come up with a solution and would call me back. Guess we'll just hold our claims till then....
Forum - 05/09/2018
I never put a parts cost or price in Global when submittng claims. GM may pay more or less. Then parts dept. makes the changes. All of my recall claims have gone through with no problem
Forum - 03/20/2018
A while back we had a recall that wasn't done properly from another dealership. Our DMA had them debited back and we were paid for the repair. I know that you are talking a regular ol' ZREG, but, I would think that it would be done in the same ...
Forum - 01/02/2018
Under Service Forms in GlobalConnect is a document called "Recall Vehicle Action Report: CAM-02" It is a word document you download, fill out and mail in. Now it won't close in IVH as legally, it has to appear on there, but it would stop the customer...
Forum - 01/11/2018
... there are just errors. I recently had one that rejected the $20 admin allowance on a recall saying that it was too high, but it's what was listed in the bulletin. It took a bit over a week, but they got it fixed and I was able to get the...
Re: OPEN RECALLS ON STOCK UNITS - 02/24/2016
... also open, but is only in effect until 10/31/2016. GM requires that all Safety and Noncompliance Recalls be performed prior to delivery to a customer. >> Safety Recalls involve the correction of a safety related defect or a noncompliance with a safety...
Forum - 02/01/2017
... According to the PP on this subject, it reads like you can offer courtesy transportation for a recall as long as the vehicle is still within bumper to bumper warranty, and a special coverage as long as the component replaced would still be covered by...
Forum - 09/07/2016
... under "Voided Warranties and Branded Titles", "claims for repairs related to Emissions Warranty/recall campaign/special coverage will be processed and only if the system being covered is repairable". The claim will need top be H-routed....
Forum - 10/03/2016
... "If a vehicle has an open or incomplete Required Field Actions (including but not limited to a recall, customer satisfaction program, service update bulletin, or stop delivery),the applicable inspection and/or repair must be completed and verified through...
Forum - 11/01/2016
... specify situations where authorization for an added operation is not required, such as a recall. This policy ensures that the customer and service manager are aware of the added operation prior to repairs being performed. Educate the service...
OPEN LOT RECALLS THAT GET DEALER TRADED? - 07/02/2015
What do I do if I have a vehichle that has an open recall and the vehichle gets dealer traded ? Please let me know with any info and thanks ahead in advance!!
Anyone have experience with processing 15067 for replacement tires? - 07/28/2015
... how to process this would be greatly appreciated because it appears that the instructions in the recall bulletin is wrong....
Bringing customers in - 12/16/2015
Just wondering what everyone does to get customers to come in. I use the recall listed provided by GM and send post cards out, I also use the lists of who hasn't been in the dealership within 6 months that have the maintenance programs, and I use CRM...
CAM-02 Report - 10/16/2015
I was just reading that if a customer refuses a recall we should document the reject and also fill out a CAM-02 report. Does anyone know what this is or where to find it?
Lately, there has been a disagreement where I work regarding sensors replaced during recalls and only being allowed 1 sensor. I'm being told its unreasonable even though our warranty representative has told us the reasoning being all the sensors sent...
Forum - 01/10/2019
... have been submitted as a ZFAT and the labor operation used should be the engine replacement. The recall should be referenced in the story and as the cause of the internal failure in the engine. After that they should be able to H-route it and with detailed...
Missing: SPS Claim Code for Submission - 06/25/2018
Hello! I have a technician that forgot to document the SPS claim code for recall 16007. I have heard mention that there is a way for the technician to locate their codes somewhere within the GM website. Is it possible to help him locate this code so we...
Forum - 09/17/2018
Thanks. For some reason I was thinking they didn't have to sign on recalls. I may be confusing that with them not having to approve for added operations on a recall for in-stock units.
Forum - 02/19/2019
we used to use R&R, but we use Dealertrack now for our DMS. i have the same problem with certain recall sps codes. i simply just manually submitted those specific recalls through Global Connect so it does not reflect my rejection rate. it takes all,...
Forum - 02/06/2019
... but they have to have a labor op run on it, to covert the warranty to MI. As far as whether the recall can be done in the US, I am interested in knowing the answer on that question......
Forum - 01/29/2019
Thanks jblox for the additional information. The service procedure contained within the recall bulletin provides information on the video that is available within the Center of Learning. The video should be reviewed prior to replacing the steering...
Forum - 11/10/2017
Updated Instructions for Labor Code Submission of Emission Recall 17337 and Service Update 17419 Updated Date:Nov 09, 2017 15:40 ET Page Content GLOBAL SAFETY FIELD INVESTIGATIONS DCS4619 URGENT - DISTRIBUTE IMMEDIATELY Date: ...
Forum - 05/30/2018
Did the recall repair operation code pay already? The flooring has to pay first, I was just thinking that maybe it rejected for this. Otherwise, it looks like you are submitting it correctly. You are submitting it as NIM with flooring...
Forum - 05/31/2018
... the past is to submit a .1 claim using the Service Manager's GMIN and under comments explain that Recall can not be performed. ...
Forum - 05/31/2018
... open the bulletin listed there as a PDF, it says it. Umm okay, that's not how I look up recall bulletins...ever. Hopefully they'll update the one in SI....
Forum - 05/03/2018
... I tried submitting with the part# .It rejected. I then tried submitted it in net even though the recall stated net item was n/a. dbc said it was working to come up with a solution and would call me back. Guess we'll just hold our claims till then....
Forum - 05/09/2018
I never put a parts cost or price in Global when submittng claims. GM may pay more or less. Then parts dept. makes the changes. All of my recall claims have gone through with no problem
Forum - 03/20/2018
A while back we had a recall that wasn't done properly from another dealership. Our DMA had them debited back and we were paid for the repair. I know that you are talking a regular ol' ZREG, but, I would think that it would be done in the same ...
Forum - 01/02/2018
Under Service Forms in GlobalConnect is a document called "Recall Vehicle Action Report: CAM-02" It is a word document you download, fill out and mail in. Now it won't close in IVH as legally, it has to appear on there, but it would stop the customer...
Forum - 01/11/2018
... there are just errors. I recently had one that rejected the $20 admin allowance on a recall saying that it was too high, but it's what was listed in the bulletin. It took a bit over a week, but they got it fixed and I was able to get the...
Re: OPEN RECALLS ON STOCK UNITS - 02/24/2016
... also open, but is only in effect until 10/31/2016. GM requires that all Safety and Noncompliance Recalls be performed prior to delivery to a customer. >> Safety Recalls involve the correction of a safety related defect or a noncompliance with a safety...
Forum - 02/01/2017
... According to the PP on this subject, it reads like you can offer courtesy transportation for a recall as long as the vehicle is still within bumper to bumper warranty, and a special coverage as long as the component replaced would still be covered by...
Forum - 09/07/2016
... under "Voided Warranties and Branded Titles", "claims for repairs related to Emissions Warranty/recall campaign/special coverage will be processed and only if the system being covered is repairable". The claim will need top be H-routed....
Forum - 10/03/2016
... "If a vehicle has an open or incomplete Required Field Actions (including but not limited to a recall, customer satisfaction program, service update bulletin, or stop delivery),the applicable inspection and/or repair must be completed and verified through...
Forum - 11/01/2016
... specify situations where authorization for an added operation is not required, such as a recall. This policy ensures that the customer and service manager are aware of the added operation prior to repairs being performed. Educate the service...
OPEN LOT RECALLS THAT GET DEALER TRADED? - 07/02/2015
What do I do if I have a vehichle that has an open recall and the vehichle gets dealer traded ? Please let me know with any info and thanks ahead in advance!!
Anyone have experience with processing 15067 for replacement tires? - 07/28/2015
... how to process this would be greatly appreciated because it appears that the instructions in the recall bulletin is wrong....
Bringing customers in - 12/16/2015
Just wondering what everyone does to get customers to come in. I use the recall listed provided by GM and send post cards out, I also use the lists of who hasn't been in the dealership within 6 months that have the maintenance programs, and I use CRM...
CAM-02 Report - 10/16/2015
I was just reading that if a customer refuses a recall we should document the reject and also fill out a CAM-02 report. Does anyone know what this is or where to find it?
Forum - 11/09/2017
... result that it is programming both, so I have used the same wcc for both. I did note in the tcm recall, that the software update ran the ecm and tcm together, so there was only one code available. ...
16007/17287 Missing Screenshot - 08/15/2017
Hey,Is there a way to pull up the needed information if the technician did not get the screenshot for Recall 16007 or 17287? I know there's a way to get the warranty claim code, but I'm not sure if a screenshot of that will suffice.
Forum - 11/07/2017
Have you tried the following: -Reprogram the ECM as per recall 17337 with labor operation: 9102933 - 0.3 hrs -Reprogram the TCM as per SUB 17419 with labor operation: 9102939 - 0.5 hrs (Two line transaction - one recall per line) Please let us know if...
Forum - 09/06/2017
Need to know the Special Coverage you are trying to apply? The one for a seized ignition, since related to recall, would be covered. But, a power steering pump extension would not, or the excessive oil consumption.
Return process for airbags - 09/28/2017
Good morning. I have over 60 airbags from the recall 15817 I need to send back. I am new to this process. Can anyone give me some kind of idea where I can go to get information on returning? I much appreciate. Linda
Forum - 07/21/2017
... as far as I'm concerned...I have yet to figure out why we need Management approval to add a recall line to a customer owned vehicle job card? Seems ridiculous to me...majority of the time the customer is not going to have a concern, and they...
Clocking Clarification - 04/27/2017
Hi,Can someone clarify that Recalls are not required to be clocked? I know if they're added, they're to be clocked. But if the only thing on the Job Card is a recall, is it required to be clocked?Thanks
Forum - 03/31/2017
... warranty claims. I noticed the new field the other day in Dealertrack when I submitted a new recall and had a spot for the dependancy code. I'm glad they finally got it fixed....
New Special Coverage Search Tool - 06/19/2017
We've developed an online quick search tool for Special Coverages (similar to the Recall Summary Search). Simply input a "Special Coverages Number" or a "Descriptive Keyword" to view summarized special coverage information; such as the description, labor...
Forum - 10/02/2019
... of codes needed. I had to give up and settle for the lesser labor op to close the recall. Thanks for all the advise. Good luck to all, it is getting harder to get claims paid these days....
N192268490 CLAIM CODES - 09/18/2019
... the printouts in my hand with the codes and the VIN.Also make sure your techs know that the new recall instructions require a WCC for the 9104606 operation code which does not land on a printable screen. It will not process without this code.Nobody here...
Forum - 09/19/2019
... code info, which is saved on my desktop. I pointed out that it must have been created before the recall came out, as it stops right before that opcode.....
Forum - 09/20/2019
... are 1. Reprogram the TCM 2. Record SPS code on job card. I received an email stating the recall had multiple programming events. I think something got lost in translation or they didn't read the correct bulletin. This is very frustrating...
Forum - 06/20/2019
I had a reject yesterday on floor man reimbursement excessive net item. I called DBC and that has been corrected it paid today abd then i was able to submit for recall after that.
Forum - 10/30/2019
can someone tell me if there are known issues with the recall for reprogramming electric brake contrl modules? i have some that are rejecting for supporting data invalid but the vin and program code is correct , any help is appreciated
Forum - 12/11/2019
kturner: I have not found a specific reference to the Canada Only recall on a US registered VIN issue. Recommend a contact/chat with DBC for clarification.
Forum - 01/07/2020
... transaction supporting the odometer discrepancy (e.g. mileage was documented incorrectly on the recall transaction, job card 12345, mileage on current job card 67890 is accurate)....
Forum - 07/02/2020
Claim has been paid. I had to debit the original recall and let it reopen on the vehicle report. Once I saw it open, sent it through again with manager approval for the WSC to authorize w/ an Auth R. We did have to write off the first claim since...
Forum - 09/03/2020
... on, so they brought it in shop and opened a ticket. When they scanned it, it was code related to recall and they left the ticket open. When I explained it to WSC, she said just send it back up and she will take care of it. I totally overlooked that as...
Clock Time - 03/13/2020
Can you have 1 clock punch time combine with customer pay. Example: I have recall for 0.3 time which is warranty plus customer pay oil change 0.8 time - I have one flag punch time of 1.1 on the Job Card, is that correct?...
Forum - 03/05/2020
I have a customer wants a Reimbursement for a key. Customer order the key and found out that a Recall 14294 Ignition Key is still open for 2010 Camaro. Can we give a Reimbursement for this key? Parts Dept. said it is not the same part number. Please ...
Uber and Lyft - 02/13/2020
... we can or cannot.It just says something about taxi service and using the receipt but if I recall it says if we "don't offer shuttle service".I looked in global and all I saw was that we can't use DRAC units to run Uber or Lyft service.Is there something...
Forum - 02/13/2020
Are you able to do this if the customer did the work himself ? but then found out there was a recall for that? he used a non gm part can we do anything for him
Forum - 02/18/2020
I would think that if they could provide a receipt for the part purchase, they could. I would submit the reimbursement claim first, then perform the recall, to have gm part installed.
Forum - 04/10/2020
So I see JL warranty addressed this recall issue in a recent article. https://www.jlwarranty.com/Community/Article/3170/Recall%20Tip My question is does anyone else think this is not worded correctly? Okay so use same claim codes for both lines, but one...
... result that it is programming both, so I have used the same wcc for both. I did note in the tcm recall, that the software update ran the ecm and tcm together, so there was only one code available. ...
16007/17287 Missing Screenshot - 08/15/2017
Hey,Is there a way to pull up the needed information if the technician did not get the screenshot for Recall 16007 or 17287? I know there's a way to get the warranty claim code, but I'm not sure if a screenshot of that will suffice.
Forum - 11/07/2017
Have you tried the following: -Reprogram the ECM as per recall 17337 with labor operation: 9102933 - 0.3 hrs -Reprogram the TCM as per SUB 17419 with labor operation: 9102939 - 0.5 hrs (Two line transaction - one recall per line) Please let us know if...
Forum - 09/06/2017
Need to know the Special Coverage you are trying to apply? The one for a seized ignition, since related to recall, would be covered. But, a power steering pump extension would not, or the excessive oil consumption.
Return process for airbags - 09/28/2017
Good morning. I have over 60 airbags from the recall 15817 I need to send back. I am new to this process. Can anyone give me some kind of idea where I can go to get information on returning? I much appreciate. Linda
Forum - 07/21/2017
... as far as I'm concerned...I have yet to figure out why we need Management approval to add a recall line to a customer owned vehicle job card? Seems ridiculous to me...majority of the time the customer is not going to have a concern, and they...
Clocking Clarification - 04/27/2017
Hi,Can someone clarify that Recalls are not required to be clocked? I know if they're added, they're to be clocked. But if the only thing on the Job Card is a recall, is it required to be clocked?Thanks
Forum - 03/31/2017
... warranty claims. I noticed the new field the other day in Dealertrack when I submitted a new recall and had a spot for the dependancy code. I'm glad they finally got it fixed....
New Special Coverage Search Tool - 06/19/2017
We've developed an online quick search tool for Special Coverages (similar to the Recall Summary Search). Simply input a "Special Coverages Number" or a "Descriptive Keyword" to view summarized special coverage information; such as the description, labor...
Forum - 10/02/2019
... of codes needed. I had to give up and settle for the lesser labor op to close the recall. Thanks for all the advise. Good luck to all, it is getting harder to get claims paid these days....
N192268490 CLAIM CODES - 09/18/2019
... the printouts in my hand with the codes and the VIN.Also make sure your techs know that the new recall instructions require a WCC for the 9104606 operation code which does not land on a printable screen. It will not process without this code.Nobody here...
Forum - 09/19/2019
... code info, which is saved on my desktop. I pointed out that it must have been created before the recall came out, as it stops right before that opcode.....
Forum - 09/20/2019
... are 1. Reprogram the TCM 2. Record SPS code on job card. I received an email stating the recall had multiple programming events. I think something got lost in translation or they didn't read the correct bulletin. This is very frustrating...
Forum - 06/20/2019
I had a reject yesterday on floor man reimbursement excessive net item. I called DBC and that has been corrected it paid today abd then i was able to submit for recall after that.
Forum - 10/30/2019
can someone tell me if there are known issues with the recall for reprogramming electric brake contrl modules? i have some that are rejecting for supporting data invalid but the vin and program code is correct , any help is appreciated
Forum - 12/11/2019
kturner: I have not found a specific reference to the Canada Only recall on a US registered VIN issue. Recommend a contact/chat with DBC for clarification.
Forum - 01/07/2020
... transaction supporting the odometer discrepancy (e.g. mileage was documented incorrectly on the recall transaction, job card 12345, mileage on current job card 67890 is accurate)....
Forum - 07/02/2020
Claim has been paid. I had to debit the original recall and let it reopen on the vehicle report. Once I saw it open, sent it through again with manager approval for the WSC to authorize w/ an Auth R. We did have to write off the first claim since...
Forum - 09/03/2020
... on, so they brought it in shop and opened a ticket. When they scanned it, it was code related to recall and they left the ticket open. When I explained it to WSC, she said just send it back up and she will take care of it. I totally overlooked that as...
Clock Time - 03/13/2020
Can you have 1 clock punch time combine with customer pay. Example: I have recall for 0.3 time which is warranty plus customer pay oil change 0.8 time - I have one flag punch time of 1.1 on the Job Card, is that correct?...
Forum - 03/05/2020
I have a customer wants a Reimbursement for a key. Customer order the key and found out that a Recall 14294 Ignition Key is still open for 2010 Camaro. Can we give a Reimbursement for this key? Parts Dept. said it is not the same part number. Please ...
Uber and Lyft - 02/13/2020
... we can or cannot.It just says something about taxi service and using the receipt but if I recall it says if we "don't offer shuttle service".I looked in global and all I saw was that we can't use DRAC units to run Uber or Lyft service.Is there something...
Forum - 02/13/2020
Are you able to do this if the customer did the work himself ? but then found out there was a recall for that? he used a non gm part can we do anything for him
Forum - 02/18/2020
I would think that if they could provide a receipt for the part purchase, they could. I would submit the reimbursement claim first, then perform the recall, to have gm part installed.
Forum - 04/10/2020
So I see JL warranty addressed this recall issue in a recent article. https://www.jlwarranty.com/Community/Article/3170/Recall%20Tip My question is does anyone else think this is not worded correctly? Okay so use same claim codes for both lines, but one...
NEW TO GM - 04/21/2020
... course that will cover the basics on entering a claim? one of the issues im having is on a recall (N192273630) base time is .3 with an add on of .2 . where do i claim that .2 at?? ...
Courtesy Transportation - COVID 19 - 04/29/2020
... that GM should participate in this fashion?Would you attempt to do this on something like a 0.3 recall or would you push it to a higher labor amount and what would your threshold be?...
Forum - 11/16/2022
YES WE HAVE THE SAME THING GOING ON FOR RECALL N212354521. JUST GOT OFF THE PHONE WITH DBC AND THEY ARE DOING AN ESCALATION ON THIS PROBLEM
Forum - 08/17/2022
... but these seem to have suddenly died off and several of us have offered GM feedback on this recall document stating you don't have to document on the hard copy and then in the same document it says you must or the claim will reject....
Forum - 09/08/2022
Iwas confused to. I called DBC. If you inspect and vehicle passes it will close the recall.
California Dealers-Roof Rail Airbags - 05/27/2022
... doing with their airbags. GM isn't giving any allowance to handle the shipment of these in this recall.Thanks, Carol...
Warranty Administrator - 02/23/2022
Hoping for some clarity! When submitting payment for the airbag recalls, Do I claim the entire .7 plus the admin allowance each recall? Even if it takes the tech less time to complete?
Forum - 04/04/2022
... sequence" I did have one we used the TSB on that King1345 mentioned. The TSB paid but the recall rejected! *sigh* Okay because he didn't record the serial numbers but... And just by the way, how much of a pain is it to have to H-route a freaking rec...
Forum - 02/23/2022
Hi Kendram22: Which recall of the airbag recalls are you referring to? For example: N212328760 or N212328770 provides the following allowance 0.7 hrs base, 0.1 hr add time based on model or trim level, and a $20 admin allowance for return of the used...
Forum - 02/23/2022
Hi Kendram22: Which recall of the airbag recalls are you referring to? For example: N212328760 or N212328770 provides the following allowance 0.7 hrs base, 0.1 hr add time based on model or trim level, and a $20 admin allowance for return of the used...
Forum - 05/05/2021
We had one, last week, that was 'closed - performed ota'. When we get a vin list for a new recall/sub, if the vehicle is old, our BDC rep will call and schedule them in The service writer went off the appt reason and didn't double check status on IVH....
Forum - 06/01/2021
Is anyone else having issues with this recall. Ive had 2 claims that I had to h-route. And have another one to run thanks
Forum - 02/08/2021
I'm right there with you. They only want to do the recall and get it done. I had a time getting them to remember to get the old and new serial # from the airbags. Even marking the x where it belonged was a struggle. Will they ever understand? Sometimes...
Curious.... - 03/03/2021
Does anyone else make themselves recall cheat sheets, to avoid looking up recalls 50x a day?I routinely check them to make sure there is no update of labor time, but find it much more time effective to do them and keep them updated. I have a programming...
Forum - 09/29/2021
From what I recall, you are able to ask for the address during write-up. However, if a customer declines to give out their personal information, then we must let it slide due to privacy laws.
Vehicle Identification Numbers - 11/24/2021
... Powertrain look up page you have in JLWarranty that would break down the VIN of a vehicle? Some recalls have, for example, "Acadia - (VIN N)" showing for qualifying for the recall. How do I know if it's VIN N when no one has ever taught me how to decipher...
Forum - 01/11/2022
Thank you kristen for referencing that. I could not recall if that was in the CTP bulletin or a different one. I knew they had expanded the limits. The store I am in doesn't do a lot of rentals so I'm a bit rusty on that specific topic.
Field Product Report - 04/23/2021
Good Afternoon, Any helpful information for: Customer does not want to receive any more recall notifications. I tried the Field Product Report. Please advise. Thank you
Forum - 07/21/2021
I have started feedback on this recall with someone in the SI group explaining that this procedure is a mess. The recall procedure states to perform SPS programming of the radio but it references the SPS procedure in SI for radio programming which states...
Forum - 08/16/2021
... to do the SPS first then the USB transfer? I've got a direct contact with someone who handles the recall bulletins I will send an email and let you know what I find out. Ewill3rd, please let us know what you find out too....
Forum - 12/14/2021
... to not knowing the self-authorization limits. 171 Usually means you are submitting things as recalls that aren't. It is possible that they see programming codes and think it is a recall rather than a TSB and use ZFAT to submit, or someone is putting...
Forum - 06/21/2019
... of the ZFAT labor operation or the claim will reject. WCAP: Follow the details listed within the recall for reimbursement parameters. Reimbursement is limited to the number of days from the date of the stop sale/stop delivery order (4/18/2019) to the...
Re: CAMPAIGN #11001 DIESEL EXHAUST FLUID CAL - 11/16/2011
... ways I have 2-JC's that the tech added J6450/exhaust particulate filter cleaning to the recall line & vehicles that come in for the campaign & a CEL: I have the recall on 1-line & the J6450 Is anyone else facing this issue & how are you claiming it...
GMPP DEDUCT & DIESEL DEDUCT / SAME JOB CARD - 02/01/2012
If I recall... GMPP will pick up the Diesel deduct for cust if on same job card ??? Where can I find documentation on how to submit ??? Thanks in advance ???
Onstar "Upgrade" - 05/31/2012
I have seemed to "creatively" filed the old info we had from the past on doing a Onstar Upgrade ... does anyone recall the op code to use
... course that will cover the basics on entering a claim? one of the issues im having is on a recall (N192273630) base time is .3 with an add on of .2 . where do i claim that .2 at?? ...
Courtesy Transportation - COVID 19 - 04/29/2020
... that GM should participate in this fashion?Would you attempt to do this on something like a 0.3 recall or would you push it to a higher labor amount and what would your threshold be?...
Forum - 11/16/2022
YES WE HAVE THE SAME THING GOING ON FOR RECALL N212354521. JUST GOT OFF THE PHONE WITH DBC AND THEY ARE DOING AN ESCALATION ON THIS PROBLEM
Forum - 08/17/2022
... but these seem to have suddenly died off and several of us have offered GM feedback on this recall document stating you don't have to document on the hard copy and then in the same document it says you must or the claim will reject....
Forum - 09/08/2022
Iwas confused to. I called DBC. If you inspect and vehicle passes it will close the recall.
California Dealers-Roof Rail Airbags - 05/27/2022
... doing with their airbags. GM isn't giving any allowance to handle the shipment of these in this recall.Thanks, Carol...
Warranty Administrator - 02/23/2022
Hoping for some clarity! When submitting payment for the airbag recalls, Do I claim the entire .7 plus the admin allowance each recall? Even if it takes the tech less time to complete?
Forum - 04/04/2022
... sequence" I did have one we used the TSB on that King1345 mentioned. The TSB paid but the recall rejected! *sigh* Okay because he didn't record the serial numbers but... And just by the way, how much of a pain is it to have to H-route a freaking rec...
Forum - 02/23/2022
Hi Kendram22: Which recall of the airbag recalls are you referring to? For example: N212328760 or N212328770 provides the following allowance 0.7 hrs base, 0.1 hr add time based on model or trim level, and a $20 admin allowance for return of the used...
Forum - 02/23/2022
Hi Kendram22: Which recall of the airbag recalls are you referring to? For example: N212328760 or N212328770 provides the following allowance 0.7 hrs base, 0.1 hr add time based on model or trim level, and a $20 admin allowance for return of the used...
Forum - 05/05/2021
We had one, last week, that was 'closed - performed ota'. When we get a vin list for a new recall/sub, if the vehicle is old, our BDC rep will call and schedule them in The service writer went off the appt reason and didn't double check status on IVH....
Forum - 06/01/2021
Is anyone else having issues with this recall. Ive had 2 claims that I had to h-route. And have another one to run thanks
Forum - 02/08/2021
I'm right there with you. They only want to do the recall and get it done. I had a time getting them to remember to get the old and new serial # from the airbags. Even marking the x where it belonged was a struggle. Will they ever understand? Sometimes...
Curious.... - 03/03/2021
Does anyone else make themselves recall cheat sheets, to avoid looking up recalls 50x a day?I routinely check them to make sure there is no update of labor time, but find it much more time effective to do them and keep them updated. I have a programming...
Forum - 09/29/2021
From what I recall, you are able to ask for the address during write-up. However, if a customer declines to give out their personal information, then we must let it slide due to privacy laws.
Vehicle Identification Numbers - 11/24/2021
... Powertrain look up page you have in JLWarranty that would break down the VIN of a vehicle? Some recalls have, for example, "Acadia - (VIN N)" showing for qualifying for the recall. How do I know if it's VIN N when no one has ever taught me how to decipher...
Forum - 01/11/2022
Thank you kristen for referencing that. I could not recall if that was in the CTP bulletin or a different one. I knew they had expanded the limits. The store I am in doesn't do a lot of rentals so I'm a bit rusty on that specific topic.
Field Product Report - 04/23/2021
Good Afternoon, Any helpful information for: Customer does not want to receive any more recall notifications. I tried the Field Product Report. Please advise. Thank you
Forum - 07/21/2021
I have started feedback on this recall with someone in the SI group explaining that this procedure is a mess. The recall procedure states to perform SPS programming of the radio but it references the SPS procedure in SI for radio programming which states...
Forum - 08/16/2021
... to do the SPS first then the USB transfer? I've got a direct contact with someone who handles the recall bulletins I will send an email and let you know what I find out. Ewill3rd, please let us know what you find out too....
Forum - 12/14/2021
... to not knowing the self-authorization limits. 171 Usually means you are submitting things as recalls that aren't. It is possible that they see programming codes and think it is a recall rather than a TSB and use ZFAT to submit, or someone is putting...
Forum - 06/21/2019
... of the ZFAT labor operation or the claim will reject. WCAP: Follow the details listed within the recall for reimbursement parameters. Reimbursement is limited to the number of days from the date of the stop sale/stop delivery order (4/18/2019) to the...
Re: CAMPAIGN #11001 DIESEL EXHAUST FLUID CAL - 11/16/2011
... ways I have 2-JC's that the tech added J6450/exhaust particulate filter cleaning to the recall line & vehicles that come in for the campaign & a CEL: I have the recall on 1-line & the J6450 Is anyone else facing this issue & how are you claiming it...
GMPP DEDUCT & DIESEL DEDUCT / SAME JOB CARD - 02/01/2012
If I recall... GMPP will pick up the Diesel deduct for cust if on same job card ??? Where can I find documentation on how to submit ??? Thanks in advance ???
Onstar "Upgrade" - 05/31/2012
I have seemed to "creatively" filed the old info we had from the past on doing a Onstar Upgrade ... does anyone recall the op code to use
Re: GM warranty quiz jan 11-2 - 01/21/2011
... to update the warranty system file. Only claims for repairs related to Emissions Warranty and/or recall campaign will be processed and then, only if the system being covered is repairable.(1) Footnote (1): Only repairs that are able to be performed...
Re: Question on outdated service update - 01/14/2011
You can fill out a recall action report and send it to your Fixed Op Manager. This person will then contact GM to have the campaign closed in VISS. If you need me to fax you the form to do this, post your fax # and I will send it along. I've forgotten...
Re: These recalls are killing me! - 04/17/2014
Thanks, I appreciate the input! I actually finally received official word today on recall 14121, that if it is showing "Closed" on VISS, that it was performed at the factory so we should not do these and it will not show on "Transaction History". However,...
Re: goodwill reimbursement - 07/26/2012
Check the IVH history, just because theres a recall and if it doesnt apply to that customers vehicle, why would a reimbursement be necessary? Enthusiasm or not, i wouldn't give away money to a longtime cutomer thats continuing to give their business to...
Re: Just a quick check to make sure I'm not the only one losing it - 10/09/2014
You are not alone. Especially these key inserts, with the different recall numbers and then different labor ops,depending on what they need. And don't even get me started on the process if they have to add a key(no parts #, must go in NI). Also many VIN...
What Would You Do - 07/15 - 06/30/2015
... After reviewing the Service Update it was found that the wiring operation is contained within the recall. Even though the wiring repair involves the starter and has nothing to do with either the recall or the seat belt bracket, the reject must be corrected,...
Re: PARTS PRICING DISPUTE - 07/14/2009
... EXCESSIVE IN PARTS DUE TO THE FACT THAT YOUR PART IS LISTED IN THE RECOMENDED PARTS SECTION OF THE RECALL. IT DOESN'T HAVE THE QUANTITY DUE TO THE FACT IT IS HARD TO SAY HOW MUCH THREAD LOCK WILL BE NEEDED. AGAIN I HAVEN'T HAD ONE REJECT WHEN I HAVE...
Re: Towing on a life time warr part ? - 09/16/2009
... may have to h route it. I have never had a problem with these paying this way however I do not recall if the rep had to authorize it....
Re: CLAIM IN REVEIW? - 06/15/2009
YEA - MINE WAS A FUEL MODULE RECALL ON A COLORADO #08411 DONT KNOW WHY !!!
Re: #10023 CAMPAIGN - 04/01/2010
[quote] Rhonda: DID YOU HAVE TO DO V2226 AS AN ADD-ON AFTER V2223 PAID [/quote] you have to submit for floor plan reimbursement first and then submit for eps motor recall and show it as a repeat repairs
Re: LIFT KIT R AND R TO REPAIR VEHICLE - 03/02/2010
Same here....We charge the customer for any labor incurred to R&R anything that interfers in a repair or recall. If the a/m part was causal, it's now customer pay all the way.
CERTIFIED USED - 03/23/2010
CAN ANYONE GIVE ME A BULLETIN NUMBER OR MESSAGE NUMBER ON WHAT THE CERTIFIED USED WARRANTY COVERS.I REMEBER SEEING IT BUT DONT RECALL WHERE IT WAS. PLEASE HELP
Re: #07187C: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function - - 04/21/2009
... over and over until they get it right. Not sure what P & P says but my ownership says, if it's a recall etc, WE do the work that way if it goes bad, we know who did the work and will stand behind it. Becky...
Re: HAS THIS HAPPENED TO ANYONE ELSE? - 02/20/2009
There are a few recalls where it's a simple fix and they have sent the part and repair instructions to the customer, but do give an allowance that if the customer does not want to put it in, dealership can install and claim. For an example see recall#...
Open Recalls - 04/10/2008
Does anyone actively use the Open Recall List that is provided on DealerWorld? I've made a "reminder mailer" I fill out & send to the customers. I even put a note to myself on them for the opcode & time since the customer usually brings them to the...
Forum - 09/20/2019
... field for submission. Did you get the excel spreadsheet that gave the # of programming events, for recalls? I saved mine to my desktop, but the EBCM recall that just came out was after the spreadsheet was created. The spreadsheet says your labor op needs...
Forum - 04/21/2020
Hi ewill3rd - the recall was just updated to version N192264451-02 with an updated warranty information table. Hopefully this update will address your errors! If so, it appears as though GM was listening. : ) Have a good afternoon!
Forum - 04/27/2020
My understanding is that day you and I were getting rejects is the day they were adjusting Global to accommodate the changes in the recall instructions and operation codes. It is fixed now.
N192264451 new failure - 04/21/2020
So every vehicle I have submitted with this recall has rejected today with Error 919 : Vehicle Evaluation Criteria is not compatible with this Labour Code 9104723 I have 3 cases going with DBC, no answer yet.
Forum - 04/10/2020
... not remember where i seen it, however i ran across a memo that stated that when performing both recalls to only claim 0.2 instead of 0.3 labor hours on the 2nd recall. If i find the source i will reply back....
Forum - 11/20/2020
In this situation, the warranty administrator worked with the service advisor to have the customer return to the dealership to have the recall completed in its entirety. Once completed, the claim was submitted for payment. Thanks craigp!
Forum - 08/31/2020
BN does mean blocked acion. Mine do that too, if it came in with another recall for same module programming. They will document the 1st, then the blocked action, or re-document the first code. The system will accept a non-blocked with the up-to-date ...
SPS Programming Screenshots not stating Which Module is programmed? - Are you experiencing the same thing? - 08/31/2020
... Complete, Job Card #, and Warranty code. So if I have a vehicle with multiple programming recalls, I have no idea which code goes with which recall. Luckily my techs are very good about putting the codes in their corrections notes so I just...
Forum - 09/01/2020
Thank you for that bulletin information. I did go in and cross reference some recall reprogramming codes to that bulletin and I did have some of them that the lists module and first two digits DID match...that being said, some didn't...
Forum - 01/10/2022
Management needs to sign for a warranty on an inventory unit if it is a non-recall or non-PDI-related repair and sign for repair performed prior to start of warranty with date and time. PET would not be required to my knowledge. If it is outside empowerment...
... to update the warranty system file. Only claims for repairs related to Emissions Warranty and/or recall campaign will be processed and then, only if the system being covered is repairable.(1) Footnote (1): Only repairs that are able to be performed...
Re: Question on outdated service update - 01/14/2011
You can fill out a recall action report and send it to your Fixed Op Manager. This person will then contact GM to have the campaign closed in VISS. If you need me to fax you the form to do this, post your fax # and I will send it along. I've forgotten...
Re: These recalls are killing me! - 04/17/2014
Thanks, I appreciate the input! I actually finally received official word today on recall 14121, that if it is showing "Closed" on VISS, that it was performed at the factory so we should not do these and it will not show on "Transaction History". However,...
Re: goodwill reimbursement - 07/26/2012
Check the IVH history, just because theres a recall and if it doesnt apply to that customers vehicle, why would a reimbursement be necessary? Enthusiasm or not, i wouldn't give away money to a longtime cutomer thats continuing to give their business to...
Re: Just a quick check to make sure I'm not the only one losing it - 10/09/2014
You are not alone. Especially these key inserts, with the different recall numbers and then different labor ops,depending on what they need. And don't even get me started on the process if they have to add a key(no parts #, must go in NI). Also many VIN...
What Would You Do - 07/15 - 06/30/2015
... After reviewing the Service Update it was found that the wiring operation is contained within the recall. Even though the wiring repair involves the starter and has nothing to do with either the recall or the seat belt bracket, the reject must be corrected,...
Re: PARTS PRICING DISPUTE - 07/14/2009
... EXCESSIVE IN PARTS DUE TO THE FACT THAT YOUR PART IS LISTED IN THE RECOMENDED PARTS SECTION OF THE RECALL. IT DOESN'T HAVE THE QUANTITY DUE TO THE FACT IT IS HARD TO SAY HOW MUCH THREAD LOCK WILL BE NEEDED. AGAIN I HAVEN'T HAD ONE REJECT WHEN I HAVE...
Re: Towing on a life time warr part ? - 09/16/2009
... may have to h route it. I have never had a problem with these paying this way however I do not recall if the rep had to authorize it....
Re: CLAIM IN REVEIW? - 06/15/2009
YEA - MINE WAS A FUEL MODULE RECALL ON A COLORADO #08411 DONT KNOW WHY !!!
Re: #10023 CAMPAIGN - 04/01/2010
[quote] Rhonda: DID YOU HAVE TO DO V2226 AS AN ADD-ON AFTER V2223 PAID [/quote] you have to submit for floor plan reimbursement first and then submit for eps motor recall and show it as a repeat repairs
Re: LIFT KIT R AND R TO REPAIR VEHICLE - 03/02/2010
Same here....We charge the customer for any labor incurred to R&R anything that interfers in a repair or recall. If the a/m part was causal, it's now customer pay all the way.
CERTIFIED USED - 03/23/2010
CAN ANYONE GIVE ME A BULLETIN NUMBER OR MESSAGE NUMBER ON WHAT THE CERTIFIED USED WARRANTY COVERS.I REMEBER SEEING IT BUT DONT RECALL WHERE IT WAS. PLEASE HELP
Re: #07187C: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function - - 04/21/2009
... over and over until they get it right. Not sure what P & P says but my ownership says, if it's a recall etc, WE do the work that way if it goes bad, we know who did the work and will stand behind it. Becky...
Re: HAS THIS HAPPENED TO ANYONE ELSE? - 02/20/2009
There are a few recalls where it's a simple fix and they have sent the part and repair instructions to the customer, but do give an allowance that if the customer does not want to put it in, dealership can install and claim. For an example see recall#...
Open Recalls - 04/10/2008
Does anyone actively use the Open Recall List that is provided on DealerWorld? I've made a "reminder mailer" I fill out & send to the customers. I even put a note to myself on them for the opcode & time since the customer usually brings them to the...
Forum - 09/20/2019
... field for submission. Did you get the excel spreadsheet that gave the # of programming events, for recalls? I saved mine to my desktop, but the EBCM recall that just came out was after the spreadsheet was created. The spreadsheet says your labor op needs...
Forum - 04/21/2020
Hi ewill3rd - the recall was just updated to version N192264451-02 with an updated warranty information table. Hopefully this update will address your errors! If so, it appears as though GM was listening. : ) Have a good afternoon!
Forum - 04/27/2020
My understanding is that day you and I were getting rejects is the day they were adjusting Global to accommodate the changes in the recall instructions and operation codes. It is fixed now.
N192264451 new failure - 04/21/2020
So every vehicle I have submitted with this recall has rejected today with Error 919 : Vehicle Evaluation Criteria is not compatible with this Labour Code 9104723 I have 3 cases going with DBC, no answer yet.
Forum - 04/10/2020
... not remember where i seen it, however i ran across a memo that stated that when performing both recalls to only claim 0.2 instead of 0.3 labor hours on the 2nd recall. If i find the source i will reply back....
Forum - 11/20/2020
In this situation, the warranty administrator worked with the service advisor to have the customer return to the dealership to have the recall completed in its entirety. Once completed, the claim was submitted for payment. Thanks craigp!
Forum - 08/31/2020
BN does mean blocked acion. Mine do that too, if it came in with another recall for same module programming. They will document the 1st, then the blocked action, or re-document the first code. The system will accept a non-blocked with the up-to-date ...
SPS Programming Screenshots not stating Which Module is programmed? - Are you experiencing the same thing? - 08/31/2020
... Complete, Job Card #, and Warranty code. So if I have a vehicle with multiple programming recalls, I have no idea which code goes with which recall. Luckily my techs are very good about putting the codes in their corrections notes so I just...
Forum - 09/01/2020
Thank you for that bulletin information. I did go in and cross reference some recall reprogramming codes to that bulletin and I did have some of them that the lists module and first two digits DID match...that being said, some didn't...
Forum - 01/10/2022
Management needs to sign for a warranty on an inventory unit if it is a non-recall or non-PDI-related repair and sign for repair performed prior to start of warranty with date and time. PET would not be required to my knowledge. If it is outside empowerment...
Forum - 11/22/2021
... the bulletin. Note the following information from within the "Programming" section of the recall bulletin (N212343881-01): Reprogram the Sequential Multiple Modules through SPS/Techline Connect by selecting "ZFA-Field Action Multimodule Coordinated...
07-00-89-0037R - Courtesy Transportation Enhancements? - 09/23/2021
... when providing a GM branded rental vehicle. Their initial primary focus will be on providing Bolt Recall loaners." I should say, we are CTP Dealer so we get $46 per day. So, when I initially read this enhancement I thought it meant that...
Forum - 03/18/2021
Another alternative is to use the Recall Summary Lookup Tool available within the Resources tab in the Member's Area. Great tips everyone!
Forum - 02/09/2022
I have a question regarding this recall. I know we don't claim the part since it's an exchange type part but what amount do we claim in the net items? I see 2 amounts the one for $540 and the other for $600. Are these separate and are we allowed to claim...
Forum - 09/14/2022
As Kristen said, it should show on your VIS, I think it shows as a "recall" or under required field actions. There should be a number and you follow that process.
Forum - 04/10/2017
Document Id: 3973504: The oil pan drain plug seal is only replaced if it is damaged. <The replacement of the seal is not called out within the recall bulletin.>
Forum - 05/11/2017
... done. Because maybe there was an oil change done at 845am, the advisor/mgr then added a recall and reprinted the RO at 930am. I hope this makes sence, I guess long story short... make sure the times on the Reprint are before work's done,...
Programming Screenshots? - 07/25/2017
... are having issues printing the new Screenshot requirements for programming, right now just on Recalls 16007 and 17287. First of all, why is it so complicated to print this, why doesn't the "Print" button or Control/Printscreen work? ...
Forum - 08/16/2017
... programming can not be performed a second time to obtain the Programming Result screen shot, the recall would remain open. If anyone has experience or DBC contact regarding this issue, please share!...
Forum - 09/28/2017
Im sorry I should have mentioned Recall 15817. Those airbags need to be sent back. Thank you for your info Linda
Forum - 11/07/2017
... specialost said to submit 17337 using the Labor Op that pays .3 hrs and have DBC manually close recall 17419. Neither scenario was acceptable. Tac doesn't have an option on their site for recalls or re-programming per the Serv Mgr. I have submitted one...
Special Coverage Transaction Submission Changes - 05/26/2016
... be nice if GM added a short description next to the Special Coverage number like they do with the recall numbers on the VIS? Feeling a bit gretzy about this, again, is it just me?...
Re: What Would You Do - 12/14 - 02/19/2015
Each recall must be listed on an individual line, with appropriate parts and labor. In this case three lines were added to the job card by management to account for the additional recalls.
Forum - 01/24/2017
I recently ran into a situation where we wanted to certify a vehicle with a recall that expired with base warranty (and base is 3/36 and was expired). I called the DBC to see if they could manually close it for me quicker than sending in a CAM-02...
Forum - 08/25/2016
... fill time of the cooling system would have to be flagged separately as it isn't timed. And the recall lines are pretty self explanatory....
Forum - 02/12/2018
I know there's reimbursement phrasing in recall and special coverages (which you really need to watch the dates on for special coverages!), but this instance was just a powertrain covered repair. At least I know now that she'll pay for these reimbursements...
Forum - 03/15/2018
1st: Submit the reimbursement claim and be sure to scan a copy of the check to attach to the claim. 2nd: Submit the recall claim.
Forum - 05/01/2018
... the nearest whole number as needed." So my assumption is to to submit as a quantity of 1 since the recall itself doesn't specifically state any other way to submit the parts. If anyone has any other way to submit, I would also love to know how to handle...
Forum - 05/01/2018
... paid per gallon. So I asked if that means they are going to pay us for one gallon even though the recall states one gallon will service two vehicles. The response was "This is being pais as per gallon. Quantity field only accepts whole numbers." Not...
Forum - 05/01/2018
Thanks for the update annawarranty! Maybe GM will update this recall in the near future?! : )
Forum - 05/01/2018
... reprogramming has been performed. Refer to the note in the Service Procedure section of the recall bulletin for details....
Forum - 05/02/2018
UNBELIEVABLE or par for the course. We get in trouble for not having our recalls done and submitted and they can't get their end right. I really appreciate your feedback, please let us know when you here from them. My serv mgr has agreed to perform the...
Forum - 04/11/2018
... discontinue the mailings, or put a note in the system under their account to not do that specific recall. ...
Forum - 04/25/2018
... option may be to submit a ZREG transaction, referencing the original job card where the recall was performed with comments indicating why only one key was provided at time of service, for reimbursement of the key only....
Forum - 01/31/2019
... of time span are we talking about? Is that in the last few months or are you saying since this recall came out?...
... the bulletin. Note the following information from within the "Programming" section of the recall bulletin (N212343881-01): Reprogram the Sequential Multiple Modules through SPS/Techline Connect by selecting "ZFA-Field Action Multimodule Coordinated...
07-00-89-0037R - Courtesy Transportation Enhancements? - 09/23/2021
... when providing a GM branded rental vehicle. Their initial primary focus will be on providing Bolt Recall loaners." I should say, we are CTP Dealer so we get $46 per day. So, when I initially read this enhancement I thought it meant that...
Forum - 03/18/2021
Another alternative is to use the Recall Summary Lookup Tool available within the Resources tab in the Member's Area. Great tips everyone!
Forum - 02/09/2022
I have a question regarding this recall. I know we don't claim the part since it's an exchange type part but what amount do we claim in the net items? I see 2 amounts the one for $540 and the other for $600. Are these separate and are we allowed to claim...
Forum - 09/14/2022
As Kristen said, it should show on your VIS, I think it shows as a "recall" or under required field actions. There should be a number and you follow that process.
Forum - 04/10/2017
Document Id: 3973504: The oil pan drain plug seal is only replaced if it is damaged. <The replacement of the seal is not called out within the recall bulletin.>
Forum - 05/11/2017
... done. Because maybe there was an oil change done at 845am, the advisor/mgr then added a recall and reprinted the RO at 930am. I hope this makes sence, I guess long story short... make sure the times on the Reprint are before work's done,...
Programming Screenshots? - 07/25/2017
... are having issues printing the new Screenshot requirements for programming, right now just on Recalls 16007 and 17287. First of all, why is it so complicated to print this, why doesn't the "Print" button or Control/Printscreen work? ...
Forum - 08/16/2017
... programming can not be performed a second time to obtain the Programming Result screen shot, the recall would remain open. If anyone has experience or DBC contact regarding this issue, please share!...
Forum - 09/28/2017
Im sorry I should have mentioned Recall 15817. Those airbags need to be sent back. Thank you for your info Linda
Forum - 11/07/2017
... specialost said to submit 17337 using the Labor Op that pays .3 hrs and have DBC manually close recall 17419. Neither scenario was acceptable. Tac doesn't have an option on their site for recalls or re-programming per the Serv Mgr. I have submitted one...
Special Coverage Transaction Submission Changes - 05/26/2016
... be nice if GM added a short description next to the Special Coverage number like they do with the recall numbers on the VIS? Feeling a bit gretzy about this, again, is it just me?...
Re: What Would You Do - 12/14 - 02/19/2015
Each recall must be listed on an individual line, with appropriate parts and labor. In this case three lines were added to the job card by management to account for the additional recalls.
Forum - 01/24/2017
I recently ran into a situation where we wanted to certify a vehicle with a recall that expired with base warranty (and base is 3/36 and was expired). I called the DBC to see if they could manually close it for me quicker than sending in a CAM-02...
Forum - 08/25/2016
... fill time of the cooling system would have to be flagged separately as it isn't timed. And the recall lines are pretty self explanatory....
Forum - 02/12/2018
I know there's reimbursement phrasing in recall and special coverages (which you really need to watch the dates on for special coverages!), but this instance was just a powertrain covered repair. At least I know now that she'll pay for these reimbursements...
Forum - 03/15/2018
1st: Submit the reimbursement claim and be sure to scan a copy of the check to attach to the claim. 2nd: Submit the recall claim.
Forum - 05/01/2018
... the nearest whole number as needed." So my assumption is to to submit as a quantity of 1 since the recall itself doesn't specifically state any other way to submit the parts. If anyone has any other way to submit, I would also love to know how to handle...
Forum - 05/01/2018
... paid per gallon. So I asked if that means they are going to pay us for one gallon even though the recall states one gallon will service two vehicles. The response was "This is being pais as per gallon. Quantity field only accepts whole numbers." Not...
Forum - 05/01/2018
Thanks for the update annawarranty! Maybe GM will update this recall in the near future?! : )
Forum - 05/01/2018
... reprogramming has been performed. Refer to the note in the Service Procedure section of the recall bulletin for details....
Forum - 05/02/2018
UNBELIEVABLE or par for the course. We get in trouble for not having our recalls done and submitted and they can't get their end right. I really appreciate your feedback, please let us know when you here from them. My serv mgr has agreed to perform the...
Forum - 04/11/2018
... discontinue the mailings, or put a note in the system under their account to not do that specific recall. ...
Forum - 04/25/2018
... option may be to submit a ZREG transaction, referencing the original job card where the recall was performed with comments indicating why only one key was provided at time of service, for reimbursement of the key only....
Forum - 01/31/2019
... of time span are we talking about? Is that in the last few months or are you saying since this recall came out?...
Forum - 03/22/2019
... submit the transaction for WSC review. The primary failure was the programming associated with the recall, therefore the ZFAT transaction was submitted and accepted with the engine documented as consequential damage....
Forum - 05/10/2019
... on the keyboard and open it in paint. Is it that or something else? We have a recall that GM has reopened twice. I've checked and what the tech wrote is what the claim has. When we do it the next time I'm trying to...
Forum - 05/16/2019
Hi Karyl, If the converter is damaged as a result of the recall, recommend handling as consequential damage. Be sure to include supporting documentation for the subsequent failure.
special coverage 11175 - 06/05/2018
I have a 2008 Aura XE Sedan. There was a recall on this vehicle (14152 Transmission Shift Cable Fracture) it has been performed and closed, also there is a special coverage 11175 (Special coverage Adjustment-Shift Lever May Not Display Correct Gear. this...
Forum - 10/20/2023
Has anyone had trouble with attachments this week? I had two reprogramming recalls that had problems. I entered the recall information and attached the program receipt, then I selected save as a draft. I wanted to revisit the claim to make sure the attachment...
Forum - 02/06/2024
I Just submitted one after we spoke, the tech ruined the SIR coil. It is still pending. Parts and OLH on the recall. Not sure if GM is going to like it.
Forum - 07/10/2023
I pulled the information I did by searching my emails for anything that came up with the recall # email. That is is how I found the FAQ's. I would be reaching out to your GM rep to see what they say.
expired recalls - 03/06/2024
clarity on expired recall how to close them Format: Article
Forum - 04/25/2023
You're welcome, it looks like that vehicle was originally sold in Canada which is why the recall is open.
Forum - 06/20/2023
Our techs were having a difficult time as well. There was an update somewhere and they were not reading the recall. There is a setup/configuration code that gets missed. That is why it kicks back with the error 857 SPS events not found for all modules....
Forum - 02/14/2023
I don't know the answer to your question for dealertrack but I know someone who does and she will be here shortly. What is the recall number? We do a ton of bolts here and I don't wnat to miss this data entry issue.
Forum - 02/16/2023
... some technical explanation I am not entirely sure what the challenge is here. My guys do what the recall says to do either way....
Forum - 12/20/2022
... know that if I Hroute these they will be paid but it is so rediculous to have to Hroute a .2 or .5 recall that I have a document saying is open....
Re: NEW GLOBAL - 07/17/2015
... Tools and information to assit you in your transition to the new GlobalConnect Ignition Recall Ignition Recall Safety Information Suspected Exporters GM Export Policy, Transactional Integrity Information and Suspected Exporters List SiriusXM ...
Re: new global connect - 09/03/2015
... Global Messages within GlobalConnect has changed, as indicated within dmarfin's post. Important recall, stop delivery & service update information is posted on the GlobalConnect homepage within the Alerts section. ...
Forum - 08/24/2016
... programs. However, if the special coverage is being released in conjunction with a regional safety recall or there are other special circumstances, vehicles with branded titles may be included. If included, those customers will receive a special coverage...
What Would You Do - 09/16 - 08/24/2016
... their local dealership for an illuminated check engine soon light and the completion of two open recalls. The service advisor reviewed the Consultant Dashboard and noted the open recalls, as well as that the vehicle was out of the bumper-to-bumper limited...
Forum - 11/10/2017
Thanks 1MaryRuble! The Global Message Reference Number for the email is GCUS-3-1096, dated 11/9/2017 : Updated Instructions for Labor Code Submission of Emission Recall 17337 and Service Update 17419.
Forum - 12/05/2017
The recall documentation contains specific instruction for return of the inflators: including packaging and closure instruction, shipping instruction (box labeling, preparing the pallet of 200 boxes (or instruction if 200 boxes are not accumulated...
Forum - 09/06/2017
... programs. However, if the special coverage is being released in conjunction with a regional safety recall or there are other special circumstances, vehicles with branded titles may be included. If included, those customers will receive a special coverage...
Forum - 02/08/2017
We - jlwarranty - also contacted the DBC to inquire about the allowed amount of oil for recall 17019. At this point there has not been a clarification for an updated dollar amount for the oil charged out in net item. While the specific...
Forum - 05/25/2017
... a VIN/VINs reported as sold with an open safety or non-compliance recall. Unfortunately I don't have further detail or documentation. Kristen/jlwarranty ...
Forum - 02/08/2017
A clarification to this recall has been posted - Reference Number GCUS-9-3545 dated 2/8/2017: “Both the oil and filter part numbers should be submitted in the Parts field of the transaction. If bulk oil was used, the dealer must submit the appropriate...
Forum - 02/14/2017
... where there is a breakdown of information? for instance when we enter information on a recall there is always a break down at the bottom what kind of claim it is, what it pays and how that is broken down and what parts are okay to claim. ...
Forum - 09/19/2018
... check sheet though right? When you say PDI's are excluded is that an add on line for a PDI or a recall? I didn't think we had to have recalls added during a PDI or on an instock signed off either. Found this in #04-00-89-015S "When...
... submit the transaction for WSC review. The primary failure was the programming associated with the recall, therefore the ZFAT transaction was submitted and accepted with the engine documented as consequential damage....
Forum - 05/10/2019
... on the keyboard and open it in paint. Is it that or something else? We have a recall that GM has reopened twice. I've checked and what the tech wrote is what the claim has. When we do it the next time I'm trying to...
Forum - 05/16/2019
Hi Karyl, If the converter is damaged as a result of the recall, recommend handling as consequential damage. Be sure to include supporting documentation for the subsequent failure.
special coverage 11175 - 06/05/2018
I have a 2008 Aura XE Sedan. There was a recall on this vehicle (14152 Transmission Shift Cable Fracture) it has been performed and closed, also there is a special coverage 11175 (Special coverage Adjustment-Shift Lever May Not Display Correct Gear. this...
Forum - 10/20/2023
Has anyone had trouble with attachments this week? I had two reprogramming recalls that had problems. I entered the recall information and attached the program receipt, then I selected save as a draft. I wanted to revisit the claim to make sure the attachment...
Forum - 02/06/2024
I Just submitted one after we spoke, the tech ruined the SIR coil. It is still pending. Parts and OLH on the recall. Not sure if GM is going to like it.
Forum - 07/10/2023
I pulled the information I did by searching my emails for anything that came up with the recall # email. That is is how I found the FAQ's. I would be reaching out to your GM rep to see what they say.
expired recalls - 03/06/2024
clarity on expired recall how to close them Format: Article
Forum - 04/25/2023
You're welcome, it looks like that vehicle was originally sold in Canada which is why the recall is open.
Forum - 06/20/2023
Our techs were having a difficult time as well. There was an update somewhere and they were not reading the recall. There is a setup/configuration code that gets missed. That is why it kicks back with the error 857 SPS events not found for all modules....
Forum - 02/14/2023
I don't know the answer to your question for dealertrack but I know someone who does and she will be here shortly. What is the recall number? We do a ton of bolts here and I don't wnat to miss this data entry issue.
Forum - 02/16/2023
... some technical explanation I am not entirely sure what the challenge is here. My guys do what the recall says to do either way....
Forum - 12/20/2022
... know that if I Hroute these they will be paid but it is so rediculous to have to Hroute a .2 or .5 recall that I have a document saying is open....
Re: NEW GLOBAL - 07/17/2015
... Tools and information to assit you in your transition to the new GlobalConnect Ignition Recall Ignition Recall Safety Information Suspected Exporters GM Export Policy, Transactional Integrity Information and Suspected Exporters List SiriusXM ...
Re: new global connect - 09/03/2015
... Global Messages within GlobalConnect has changed, as indicated within dmarfin's post. Important recall, stop delivery & service update information is posted on the GlobalConnect homepage within the Alerts section. ...
Forum - 08/24/2016
... programs. However, if the special coverage is being released in conjunction with a regional safety recall or there are other special circumstances, vehicles with branded titles may be included. If included, those customers will receive a special coverage...
What Would You Do - 09/16 - 08/24/2016
... their local dealership for an illuminated check engine soon light and the completion of two open recalls. The service advisor reviewed the Consultant Dashboard and noted the open recalls, as well as that the vehicle was out of the bumper-to-bumper limited...
Forum - 11/10/2017
Thanks 1MaryRuble! The Global Message Reference Number for the email is GCUS-3-1096, dated 11/9/2017 : Updated Instructions for Labor Code Submission of Emission Recall 17337 and Service Update 17419.
Forum - 12/05/2017
The recall documentation contains specific instruction for return of the inflators: including packaging and closure instruction, shipping instruction (box labeling, preparing the pallet of 200 boxes (or instruction if 200 boxes are not accumulated...
Forum - 09/06/2017
... programs. However, if the special coverage is being released in conjunction with a regional safety recall or there are other special circumstances, vehicles with branded titles may be included. If included, those customers will receive a special coverage...
Forum - 02/08/2017
We - jlwarranty - also contacted the DBC to inquire about the allowed amount of oil for recall 17019. At this point there has not been a clarification for an updated dollar amount for the oil charged out in net item. While the specific...
Forum - 05/25/2017
... a VIN/VINs reported as sold with an open safety or non-compliance recall. Unfortunately I don't have further detail or documentation. Kristen/jlwarranty ...
Forum - 02/08/2017
A clarification to this recall has been posted - Reference Number GCUS-9-3545 dated 2/8/2017: “Both the oil and filter part numbers should be submitted in the Parts field of the transaction. If bulk oil was used, the dealer must submit the appropriate...
Forum - 02/14/2017
... where there is a breakdown of information? for instance when we enter information on a recall there is always a break down at the bottom what kind of claim it is, what it pays and how that is broken down and what parts are okay to claim. ...
Forum - 09/19/2018
... check sheet though right? When you say PDI's are excluded is that an add on line for a PDI or a recall? I didn't think we had to have recalls added during a PDI or on an instock signed off either. Found this in #04-00-89-015S "When...
Forum - 01/10/2019
Which recall numbers (or TSB). I'm on CDK and I noticed one of them not prompting for it but my techs usually document in the tech story so I just move on. If they can't allow the system to accept input what am I to do? I think the one I remember...
Forum - 01/09/2019
... change, do we just subtract the oil change labor out and include that RO in the list? If there's a recall and a customer pay line where there's a zero amount for the customer pay line, is that included or excluded? Does the RO have to customer pay only...
Forum - 03/26/2019
As ewill3rd mentioned, recalls are a one time event, unless the recall bulletin states otherwise. Most GM Service Replacement parts include a 24 month/unlimited miles part warranty, effective 4/1/2018. Refer to the GM Service Replacement Parts and...
Forum - 01/28/2019
... replacements due to incorrect installation. GM published training materials for that one as I recall. Good best practice 1MaryRuble re: reviewing the most current version of the bulletin - very important! And, as ewill3rd mentioned, please provide additional...
Forum - 04/26/2018
... on repairs on dealer owned inventory pertains to the addition of a line for the performance of a recall.) ...
Forum - 05/02/2018
... correct? And if you don't charge it on the RO essentially you arent really following the recall. Does your parts manager change their costing? Again then GM will what I was told " ding " them for changing the cost of a GM part #What and/or...
Forum - 05/09/2018
... with this. IF you do not put the part # on the claim, are you not in compliance with the recall seeing how it says "Fill Radiator Surge Tank" What I am doing and I confirmed with the Warranty support center that I can do this. When the RO...
Forum - 05/01/2018
... as a customer pay issue. " I think I ran into that once myself, it is buried at the bottom of the recall documentation....
Forum - 05/01/2018
Hi theath, I got this info off of the bulletin for the recall below the labor information. Note: If the lift gate gas struts do not require replacement when the Accessory and Lift Gate Control Module is reprogrammed but one or both struts subsequently...
Forum - 03/26/2018
... New Vehicle Limited Warranties. You have to closely watch the wording for each specific bulletin/recall/special coverage in regards to rental, but most only cover rental if the vehicle is still within the applicable warranty periods. Hope this helps...
Forum - 09/12/2022
... customer lives. The issue I initially faced is in typical fashion no one reads the content of the recall, they see no fix or SI document pending and just roll on. ...
N212354521- Error 856 : VIN / SPS Code entered matches on different Field Action / Labor Code - 11/16/2022
I'm having alot of issues submitting this recall with the programming code. The programming receipt clearly states the BCM was programmed, but i keep getting this reject error. Error 856 : VIN / SPS Code entered matches on different Field Action...
Forum - 05/12/2022
At my last place they paid the tech 0.9 labor but I don't recall the dollar amount. Parts billed everything else as low as they could and I put the rest to discount. Here we do it differently, we have an agreement with parts to bill these for what the...
Forum - 06/22/2022
One of the first ones we did was rejected because the tech didn't see the bright red text in the recall that says you have to record the ID number. It took me 3 months to get the car owner to bring it back. When I finally submitted it GM put a pretty...
Forum - 02/15/2021
... tool for the most part, it helps the tech find the issue and can identify a specific fix. I don't recall ever having an issue submitting something like that. ...
Forum - 04/29/2021
... Forms under the General Information tab. Recommend opening a job card to identify the recall and action taken (e.g. CAM-03), with the customer's signature as acknowledgement, and maintaining the final documents in the VIN file. ...
Forum - 07/28/2021
... pay tech for the supposed reprogramming, if they cannot supply all the wcc's asscoiated with the recall completion. Sidenote: We are seeing an issue of not being able to retrieve after the fact. Unsure if it just dropped internet connection, but tech...
Forum - 11/22/2021
I am in total agreement with Mary. I think I had one not long ago as well. Reading the recall isn't really that hard is it? I didn't see the clause that said "if there are no parts just do what you want". It says to replace the jack.
Forum - 07/17/2020
... says today, and make sure they check it every time, unless its not the first time they have done recall for the day. We have had tech do original procedures, instead of an updated ones, then complain when it goes back to them to do over......
Forum - 01/17/2020
You can do a full debit on the claim but if the recall applied to the incorrect VIN you used it will likely need a repeat repair authorization with an explanation. I had several of those the advisors did on the EBCM software before it was available for...
Forum - 06/14/2019
... with the first two digits of the warranty claim code for that module from the chart. (For example: Recall 18289 Power Steering Control Module Reprogramming - labor operation 9103855 - WCC begins with "31," "33," or "40") ...
Forum - 06/14/2019
... of those unique situations that doesn't specifically fit within a procedure for a "normal" recall transaction. Best practices: clearly identify the circumstances surrounding the transaction on the job card, so it is clear to anyone that...
Forum - 01/15/2020
... Events" tool (found in the Warranty Administration Resource Center): "When following service or recall bulletins, Setup does not need to be performed unless the bulletin calls for both Programming and Setup. When required, complete Programming and Setup....
Forum - 11/14/2019
Required Field Actions (Recalls) may be performed regardless of vehicle speedometer and IVH conversion. Service Agents should offer and encourage speedometer conversions, however, completion of a Required Field Action must not be denied if the customer...
Rental Car Reimbursement - 09/19/2007
... to be to get the $42 per day rental allowance? I checked P&P and could not find anything, but recall reading a while ago that it has to be within 2 model years. Is that 2 model years of the broken down car or 2 model years of the current production? Thanks...
Which recall numbers (or TSB). I'm on CDK and I noticed one of them not prompting for it but my techs usually document in the tech story so I just move on. If they can't allow the system to accept input what am I to do? I think the one I remember...
Forum - 01/09/2019
... change, do we just subtract the oil change labor out and include that RO in the list? If there's a recall and a customer pay line where there's a zero amount for the customer pay line, is that included or excluded? Does the RO have to customer pay only...
Forum - 03/26/2019
As ewill3rd mentioned, recalls are a one time event, unless the recall bulletin states otherwise. Most GM Service Replacement parts include a 24 month/unlimited miles part warranty, effective 4/1/2018. Refer to the GM Service Replacement Parts and...
Forum - 01/28/2019
... replacements due to incorrect installation. GM published training materials for that one as I recall. Good best practice 1MaryRuble re: reviewing the most current version of the bulletin - very important! And, as ewill3rd mentioned, please provide additional...
Forum - 04/26/2018
... on repairs on dealer owned inventory pertains to the addition of a line for the performance of a recall.) ...
Forum - 05/02/2018
... correct? And if you don't charge it on the RO essentially you arent really following the recall. Does your parts manager change their costing? Again then GM will what I was told " ding " them for changing the cost of a GM part #What and/or...
Forum - 05/09/2018
... with this. IF you do not put the part # on the claim, are you not in compliance with the recall seeing how it says "Fill Radiator Surge Tank" What I am doing and I confirmed with the Warranty support center that I can do this. When the RO...
Forum - 05/01/2018
... as a customer pay issue. " I think I ran into that once myself, it is buried at the bottom of the recall documentation....
Forum - 05/01/2018
Hi theath, I got this info off of the bulletin for the recall below the labor information. Note: If the lift gate gas struts do not require replacement when the Accessory and Lift Gate Control Module is reprogrammed but one or both struts subsequently...
Forum - 03/26/2018
... New Vehicle Limited Warranties. You have to closely watch the wording for each specific bulletin/recall/special coverage in regards to rental, but most only cover rental if the vehicle is still within the applicable warranty periods. Hope this helps...
Forum - 09/12/2022
... customer lives. The issue I initially faced is in typical fashion no one reads the content of the recall, they see no fix or SI document pending and just roll on. ...
N212354521- Error 856 : VIN / SPS Code entered matches on different Field Action / Labor Code - 11/16/2022
I'm having alot of issues submitting this recall with the programming code. The programming receipt clearly states the BCM was programmed, but i keep getting this reject error. Error 856 : VIN / SPS Code entered matches on different Field Action...
Forum - 05/12/2022
At my last place they paid the tech 0.9 labor but I don't recall the dollar amount. Parts billed everything else as low as they could and I put the rest to discount. Here we do it differently, we have an agreement with parts to bill these for what the...
Forum - 06/22/2022
One of the first ones we did was rejected because the tech didn't see the bright red text in the recall that says you have to record the ID number. It took me 3 months to get the car owner to bring it back. When I finally submitted it GM put a pretty...
Forum - 02/15/2021
... tool for the most part, it helps the tech find the issue and can identify a specific fix. I don't recall ever having an issue submitting something like that. ...
Forum - 04/29/2021
... Forms under the General Information tab. Recommend opening a job card to identify the recall and action taken (e.g. CAM-03), with the customer's signature as acknowledgement, and maintaining the final documents in the VIN file. ...
Forum - 07/28/2021
... pay tech for the supposed reprogramming, if they cannot supply all the wcc's asscoiated with the recall completion. Sidenote: We are seeing an issue of not being able to retrieve after the fact. Unsure if it just dropped internet connection, but tech...
Forum - 11/22/2021
I am in total agreement with Mary. I think I had one not long ago as well. Reading the recall isn't really that hard is it? I didn't see the clause that said "if there are no parts just do what you want". It says to replace the jack.
Forum - 07/17/2020
... says today, and make sure they check it every time, unless its not the first time they have done recall for the day. We have had tech do original procedures, instead of an updated ones, then complain when it goes back to them to do over......
Forum - 01/17/2020
You can do a full debit on the claim but if the recall applied to the incorrect VIN you used it will likely need a repeat repair authorization with an explanation. I had several of those the advisors did on the EBCM software before it was available for...
Forum - 06/14/2019
... with the first two digits of the warranty claim code for that module from the chart. (For example: Recall 18289 Power Steering Control Module Reprogramming - labor operation 9103855 - WCC begins with "31," "33," or "40") ...
Forum - 06/14/2019
... of those unique situations that doesn't specifically fit within a procedure for a "normal" recall transaction. Best practices: clearly identify the circumstances surrounding the transaction on the job card, so it is clear to anyone that...
Forum - 01/15/2020
... Events" tool (found in the Warranty Administration Resource Center): "When following service or recall bulletins, Setup does not need to be performed unless the bulletin calls for both Programming and Setup. When required, complete Programming and Setup....
Forum - 11/14/2019
Required Field Actions (Recalls) may be performed regardless of vehicle speedometer and IVH conversion. Service Agents should offer and encourage speedometer conversions, however, completion of a Required Field Action must not be denied if the customer...
Rental Car Reimbursement - 09/19/2007
... to be to get the $42 per day rental allowance? I checked P&P and could not find anything, but recall reading a while ago that it has to be within 2 model years. Is that 2 model years of the broken down car or 2 model years of the current production? Thanks...
Warr Adm - 09/19/2007
... it sounds like the dealer will be legally responsible if something happens to a vehicle because a recall had not been done when it was at the dealership...in this day of excessive litigation who wants to take the chance! GMVIS is a tool for the service...
Re: Warranty Compliance - 11/26/2008
I say you'd pay the full 1.1 As I recall from J & L workshop GM is vague on time punches except for OLH. Check art. 1.6.2.11 and the OLH section 1.6.2.13. My understanding from the workshop was that as long as there is enough time to cover the diag/reprogramming...
AFTERMARKET ROTORS - 05/12/2009
... 2007 Lucerne. Does anyone know anything about this? Have a bulletin or document number? I don't recall seing ANYTHING like this, and am concerned because the customer only has 8600 miles on their vehicle. Also, I don't think he told the customer...
PARTIAL FLUID CHARGES (PARTS DEPT VS SERVICE DEPT) - 02/24/2010
I HAVE AN ONGOING BATTLE ON USING PARTIAL FLUID AMOUNTS... EXAMPLE - RECALL 09132, CALLS FOR 1/4 CONTAINER NOT TO EXCEED $1.40 IN NET ---- MY PARTS DEPT KEEPS CHARGING THE ENTIRE BOTTLE DUE THEY SAY THE CANT GET THE UNUSED PORTION BACK DUE TO CANT KEEP...
Re: SALVAGE -WARRANTY BLOCK VEHICLES - 01/06/2010
... update the warranty system file. Only claims for repairs covered by the Emissions Warranty and/or recall will be processed. All GM Dealer's are to access the GMVIS system in order to qualify warranty coverage. Customers who wish to challenge a voided...
"Added Operation" Requirement gone from Policies and Procedures? - 11/21/2014
... Donna (I can't remember her last name) said all add lines must state "added operation". If I recall she even had a slide up on the screen and referred to it when making her point. I just had an advisor record an add line incorrectly on the job card,...
Re: Admin allowance times.... Whats your process? - 07/10/2014
[quote] rreed: We use ADP and our DMA suggested for the ignition recalls we just book out and submit for the admin time when we are processing the original recall RO. He said he had been at another dealership who was using that process and they were...
What Would You Do - 09/14 - 09/09/2014
A customer with a 2003 Saturn Ion contacted their dealer with assistance on the ignition switch recall. Because the customer did not feel safe driving the vehicle, the customer was provided with a rental while waiting for parts to arrive at the dealership....
labor op 09230 - 09/24/2014
we have a coupe corvette in the shop and it has recall 09230 we have no body shop so we send it out. should we send the whole vehicle or just the top to have it painted and how would we claim for that if it was sent out. confused !!! do we claim the...
Re: campaign report - 10/09/2012
The option to review/print a single open campaign report appears to have been eliminated from Global. (I do recall seeing it in the past also!) The Service Update and Field Action Bulletin Information link within the Service Workbench provides the option...
Labor time updates - 03/13/2013
... told me that the time is determined by the job card open date, not ready/closed date. I do not recall ever hearing this in the classes/training that I have had. In review of the GWM user manual, it doesn't state that the labor time is determined by...
These recalls are killing me! - 03/31/2014
... until the week of March 31st." So lets say we do the inspection today, and close the RO...but the recall doesn't appear on the VIS till Friday. Will the claim even pay due to conflicting dates? UGHHHHHHH!...
Re: Secial Coverage 13091 - 06/12/2013
... thru [/quote] V2806 is, actually, the Op Code for #13079. You may get an error for appropriate Recall, depending on which one is listed for that vehicle. HTH...
Dealer Owned Vehicle authorization procedure - 03/07/2024
... and verified" put on the bottom of the hard copy for each line listed above ( cept a recall of course ) Now I know you can get a ser mgr to create the jc but then the advisor is not going to get paid,,,, Also,,,the owner signs just...
Forum - 07/24/2023
... that have paid when I thought they wouldn't. The rental verbiage is usually pretty clear in the recall documents but things like this rarely are. Would love to hear some more input from others. ...
Adding a line to a claim - 03/01/2024
... with 3 lines.Line #1 check engine light FRONT BUMPER LOWER SHUTTER REPLACEMENT (rejected)Line #2 Recall (accepted)Line #3 Rental (accepted).Total claim hours 3.0hr Labor op #1421130 front bumper lower shutter replacement Part #85131839 (base 1.5,...
Forum - 11/28/2022
... I use the 0SYNxxxxxxxxx code I try to make a mental note of which first 2 digits work with each recall like 18 for transmission programs and 11 for engine module programs. ...
Forum - 03/13/2023
... into a bad habit of reading an opcode and doing what it says rather than reading the text of the recall or bulletin....
Forum - 04/27/2023
... to be sure you don't run into submission issues. Personally I would be sure to get the other recall done as well. I see someone did the odometer conversion already too....
Tire pressure sensor clarification - 10/25/2011
... blanks..... There were no codes - we just performed a relearn of the tire system Now: I seem to recall hearing that is there is "no code set" & we just have to relearn -- it is "not" warranty I read thru bulletin #07-03-16-004C: but either im just...
What Would You Do - 01/15 - 12/19/2014
The owner of a 2011 Traverse took their vehicle to the local dealership for the completion of two open recalls; 14187 (front safety belt anchor) and 14030 (side impact airbag connector). While the vehicle was in the service department, the customer phoned...
Forum - 01/17/2020
... careful because some of those have different limits based on the GVW. Without looking I seem to recall that heavy trucks have a much shorter coverage for E2. The other trick you have to watch for is if you are in a non-PZEV state and the vehicle has...
Forum - 09/24/2019
So as it relates to this recall, all of mine are fixed. I have two stubborn other claims for recalls 17130 and N192268880. For both, I have the printouts with the VIN information, programming codes and module identifiers. I went to the PC's that they...
Forum - 02/27/2020
... from an inventory unit to a customer's vehicle is not recommended. (For example, in the event of a recall associated with a swapped part, the part in question would no longer be associated with the VIN it was installed on at production with no means...
Forum - 12/14/2021
... up information in EPIC I don't use Chrome unless I absolutely have to, which I don't recall a need to at work. ...
... it sounds like the dealer will be legally responsible if something happens to a vehicle because a recall had not been done when it was at the dealership...in this day of excessive litigation who wants to take the chance! GMVIS is a tool for the service...
Re: Warranty Compliance - 11/26/2008
I say you'd pay the full 1.1 As I recall from J & L workshop GM is vague on time punches except for OLH. Check art. 1.6.2.11 and the OLH section 1.6.2.13. My understanding from the workshop was that as long as there is enough time to cover the diag/reprogramming...
AFTERMARKET ROTORS - 05/12/2009
... 2007 Lucerne. Does anyone know anything about this? Have a bulletin or document number? I don't recall seing ANYTHING like this, and am concerned because the customer only has 8600 miles on their vehicle. Also, I don't think he told the customer...
PARTIAL FLUID CHARGES (PARTS DEPT VS SERVICE DEPT) - 02/24/2010
I HAVE AN ONGOING BATTLE ON USING PARTIAL FLUID AMOUNTS... EXAMPLE - RECALL 09132, CALLS FOR 1/4 CONTAINER NOT TO EXCEED $1.40 IN NET ---- MY PARTS DEPT KEEPS CHARGING THE ENTIRE BOTTLE DUE THEY SAY THE CANT GET THE UNUSED PORTION BACK DUE TO CANT KEEP...
Re: SALVAGE -WARRANTY BLOCK VEHICLES - 01/06/2010
... update the warranty system file. Only claims for repairs covered by the Emissions Warranty and/or recall will be processed. All GM Dealer's are to access the GMVIS system in order to qualify warranty coverage. Customers who wish to challenge a voided...
"Added Operation" Requirement gone from Policies and Procedures? - 11/21/2014
... Donna (I can't remember her last name) said all add lines must state "added operation". If I recall she even had a slide up on the screen and referred to it when making her point. I just had an advisor record an add line incorrectly on the job card,...
Re: Admin allowance times.... Whats your process? - 07/10/2014
[quote] rreed: We use ADP and our DMA suggested for the ignition recalls we just book out and submit for the admin time when we are processing the original recall RO. He said he had been at another dealership who was using that process and they were...
What Would You Do - 09/14 - 09/09/2014
A customer with a 2003 Saturn Ion contacted their dealer with assistance on the ignition switch recall. Because the customer did not feel safe driving the vehicle, the customer was provided with a rental while waiting for parts to arrive at the dealership....
labor op 09230 - 09/24/2014
we have a coupe corvette in the shop and it has recall 09230 we have no body shop so we send it out. should we send the whole vehicle or just the top to have it painted and how would we claim for that if it was sent out. confused !!! do we claim the...
Re: campaign report - 10/09/2012
The option to review/print a single open campaign report appears to have been eliminated from Global. (I do recall seeing it in the past also!) The Service Update and Field Action Bulletin Information link within the Service Workbench provides the option...
Labor time updates - 03/13/2013
... told me that the time is determined by the job card open date, not ready/closed date. I do not recall ever hearing this in the classes/training that I have had. In review of the GWM user manual, it doesn't state that the labor time is determined by...
These recalls are killing me! - 03/31/2014
... until the week of March 31st." So lets say we do the inspection today, and close the RO...but the recall doesn't appear on the VIS till Friday. Will the claim even pay due to conflicting dates? UGHHHHHHH!...
Re: Secial Coverage 13091 - 06/12/2013
... thru [/quote] V2806 is, actually, the Op Code for #13079. You may get an error for appropriate Recall, depending on which one is listed for that vehicle. HTH...
Dealer Owned Vehicle authorization procedure - 03/07/2024
... and verified" put on the bottom of the hard copy for each line listed above ( cept a recall of course ) Now I know you can get a ser mgr to create the jc but then the advisor is not going to get paid,,,, Also,,,the owner signs just...
Forum - 07/24/2023
... that have paid when I thought they wouldn't. The rental verbiage is usually pretty clear in the recall documents but things like this rarely are. Would love to hear some more input from others. ...
Adding a line to a claim - 03/01/2024
... with 3 lines.Line #1 check engine light FRONT BUMPER LOWER SHUTTER REPLACEMENT (rejected)Line #2 Recall (accepted)Line #3 Rental (accepted).Total claim hours 3.0hr Labor op #1421130 front bumper lower shutter replacement Part #85131839 (base 1.5,...
Forum - 11/28/2022
... I use the 0SYNxxxxxxxxx code I try to make a mental note of which first 2 digits work with each recall like 18 for transmission programs and 11 for engine module programs. ...
Forum - 03/13/2023
... into a bad habit of reading an opcode and doing what it says rather than reading the text of the recall or bulletin....
Forum - 04/27/2023
... to be sure you don't run into submission issues. Personally I would be sure to get the other recall done as well. I see someone did the odometer conversion already too....
Tire pressure sensor clarification - 10/25/2011
... blanks..... There were no codes - we just performed a relearn of the tire system Now: I seem to recall hearing that is there is "no code set" & we just have to relearn -- it is "not" warranty I read thru bulletin #07-03-16-004C: but either im just...
What Would You Do - 01/15 - 12/19/2014
The owner of a 2011 Traverse took their vehicle to the local dealership for the completion of two open recalls; 14187 (front safety belt anchor) and 14030 (side impact airbag connector). While the vehicle was in the service department, the customer phoned...
Forum - 01/17/2020
... careful because some of those have different limits based on the GVW. Without looking I seem to recall that heavy trucks have a much shorter coverage for E2. The other trick you have to watch for is if you are in a non-PZEV state and the vehicle has...
Forum - 09/24/2019
So as it relates to this recall, all of mine are fixed. I have two stubborn other claims for recalls 17130 and N192268880. For both, I have the printouts with the VIN information, programming codes and module identifiers. I went to the PC's that they...
Forum - 02/27/2020
... from an inventory unit to a customer's vehicle is not recommended. (For example, in the event of a recall associated with a swapped part, the part in question would no longer be associated with the VIN it was installed on at production with no means...
Forum - 12/14/2021
... up information in EPIC I don't use Chrome unless I absolutely have to, which I don't recall a need to at work. ...
Forum - 08/12/2021
... ON THE INVOICE YOU CANNOT SUBSTITUTE ANYTHING FOR A WARRANTY CLAIM CODE - WITHOUT THE CODE THE RECALL WASN'T DONE. TO MARY'S POINT YOU NEED TO PRINT OUT THE CODES AND/OR PUT THEM IN THE TECH STORY. I MAKE MY TECHS ENTER THEM IN THE CORRECTION FIELD (CDK)...
Forum - 06/15/2021
... limits of the special coverage terms. Your advisors are not correct. Can you reference a specific recall? ...
Forum - 05/08/2018
AFTER SUBMITTING MY CLAIMS FOR RECALL 18138 AND HAVING COOLANT IN NET ITEMS FOR 1/2 GALLON, AND THEN TRIED 1 GALLON IN PARTS LINE WITH BOTH CLAIMS BEING REJECTED MY CALL TO DBC WAS SENT UP TO LEVEL 2. TODAY I GOT THIS RESPONSE: Hi Heather, Good...
Forum - 05/04/2017
... or field actions, when multiple VINs are worked on at once, the VIN list from the “Open Recall Report”, or an Investigate Vehicle History (IVH) screen print must be attached to the job card. (Per Article 3.3, the documentation must...
Forum - 07/19/2017
... all I've found on the subject of using an outside body shop. I seem to recall reading more about the qualifications, it may be good to call or email your WSC specialist to field that subject. We have our own at this point and have had...
Forum - 09/28/2017
Hi Linda - The recall contains the following detail re: return of the used inflator: Important: Do not discard or destroy the box containing the new front passenger air bag inflator, it will be needed to return the used air bag inflator. The box contains...
Forum - 02/02/2017
... in a qualifying state, emissions reverts back to Federal. I see that you are in PA, and if I recall from another forum thread, your store encounters registered vehicles from NY, NJ, etc, that depending on the MY of the vehicle, may have CA...
Claim $$ we could be missing... - 07/23/2015
... a ZPDI with $$ amount in the Misc Net) I claim all the Net items that are shop supplies in some Recall claims like tape, adhesives, lube, cleaner and coolant added. Just wondering if there are more little "secrets" (legitimate of course) that I may...
Forum - 06/17/2021
... a warranty issue, it is a workmanship issue. Someone didn't do the initial repair correctly. Your recall was done in December when it first came out but warranty history shows that it came back in February with an air bag issue. Someone wanted paid and...
Forum - 03/25/2021
... in extenuating circumstances or if the SC if released in conjunction with a regional safety recall. Confirm inclusion in the SC through IVH, if included proceed with the SC repair. A warranty block may be applied if GM has determined that a vehicle...
Forum - 02/24/2022
... gives you the clarity you needed. As Kristen mentioned this applies to the truck canister recalls. Always look at the recall instructions below the opcode box for instructions on which vehicles you claim net items on. They can all be different....
Forum - 07/27/2022
... some reason I see a lot of Canadian vehicles in my area too (DC Metro) but I do not recall anyone trying to do the maintenance here. Take a glance at this TSB: #16-NA-119: Warranty Administration - Servicing Vehicles from Canada I found another...
Forum - 07/07/2022
... just the user that submitted it. And I don't take your comments personally. The statements in the recall are contradictory. And it needs to be updated. I haven't been with GM very long, but I can tell you that their blue oval competitor has embraced...
Forum - 02/03/2020
... local PDC but they won't give us any. If you elect to cut the cord you are doing it for free. The recall has no provision to do it because they want you to do that only on stock units. The short version is this: If you have one in stock, cut the cord...
Forum - 12/05/2019
... used and accuse me of trying to milk the system for the extra .1. I also issued feedback on the recall documents in question to attempt to get them to address it. I called Techline but the guy I got was pretty clueless and just tried giving me codes...
What Would You Do - 12/14 - 11/25/2014
... vehicle. The customer was visiting the store for an oil change and completion of the open recalls. The service advisor noted the oil change service on the first line of the job card and the recalls were added to the second line. The second job card line...
Re: reimbursement for special coverage - 04/15/2013
... there any place that it is in writing? This is all that I can find If you have paid to have this recall condition corrected prior to notification, you may be eligible to receive reimbursement. Requests for reimbursement may include parts, labour, fees...
Forum - 05/30/2018
If anyone else is having issues, I found this when I went to the Global support page: Q: 18159 - Noncompliance Recall Floor Plan Reimbursement A: Page Content For claims rejecting with error 076 with labor operation 9103868 for the floor plan...
Forum - 12/11/2017
... the following services may be provided: ·       Safety, Non-Compliance and Emissions Recalls - Repairs must be performed per the GM published recall bulletin. ·       Emission Control Systems Warranty - Federal or California Emissions...
Notice: January 2008 Warranty Newsletter - 01/22/2008
... worry, your favorite columns will still be included: Warranty Tips It Really Happened Recall Update Test Your Warranty Knowledge Automotive News Your new Warranty Administration Program binder will be delivered with your February edition. Your 2008...
Re: Taking a Poll - 06/18/2008
... keep up with GM Messenger 5. 10-20 6. Keeping every on track with the changes to Warranty 7. Recall claims-gotta love 'em! 8. Switched to ADP Feb. 2010- Reynolds before that. 9. IL 10. Full time 11. Male 12. Write up and close out Used/New Vehicle inspections,...
... ON THE INVOICE YOU CANNOT SUBSTITUTE ANYTHING FOR A WARRANTY CLAIM CODE - WITHOUT THE CODE THE RECALL WASN'T DONE. TO MARY'S POINT YOU NEED TO PRINT OUT THE CODES AND/OR PUT THEM IN THE TECH STORY. I MAKE MY TECHS ENTER THEM IN THE CORRECTION FIELD (CDK)...
Forum - 06/15/2021
... limits of the special coverage terms. Your advisors are not correct. Can you reference a specific recall? ...
Forum - 05/08/2018
AFTER SUBMITTING MY CLAIMS FOR RECALL 18138 AND HAVING COOLANT IN NET ITEMS FOR 1/2 GALLON, AND THEN TRIED 1 GALLON IN PARTS LINE WITH BOTH CLAIMS BEING REJECTED MY CALL TO DBC WAS SENT UP TO LEVEL 2. TODAY I GOT THIS RESPONSE: Hi Heather, Good...
Forum - 05/04/2017
... or field actions, when multiple VINs are worked on at once, the VIN list from the “Open Recall Report”, or an Investigate Vehicle History (IVH) screen print must be attached to the job card. (Per Article 3.3, the documentation must...
Forum - 07/19/2017
... all I've found on the subject of using an outside body shop. I seem to recall reading more about the qualifications, it may be good to call or email your WSC specialist to field that subject. We have our own at this point and have had...
Forum - 09/28/2017
Hi Linda - The recall contains the following detail re: return of the used inflator: Important: Do not discard or destroy the box containing the new front passenger air bag inflator, it will be needed to return the used air bag inflator. The box contains...
Forum - 02/02/2017
... in a qualifying state, emissions reverts back to Federal. I see that you are in PA, and if I recall from another forum thread, your store encounters registered vehicles from NY, NJ, etc, that depending on the MY of the vehicle, may have CA...
Claim $$ we could be missing... - 07/23/2015
... a ZPDI with $$ amount in the Misc Net) I claim all the Net items that are shop supplies in some Recall claims like tape, adhesives, lube, cleaner and coolant added. Just wondering if there are more little "secrets" (legitimate of course) that I may...
Forum - 06/17/2021
... a warranty issue, it is a workmanship issue. Someone didn't do the initial repair correctly. Your recall was done in December when it first came out but warranty history shows that it came back in February with an air bag issue. Someone wanted paid and...
Forum - 03/25/2021
... in extenuating circumstances or if the SC if released in conjunction with a regional safety recall. Confirm inclusion in the SC through IVH, if included proceed with the SC repair. A warranty block may be applied if GM has determined that a vehicle...
Forum - 02/24/2022
... gives you the clarity you needed. As Kristen mentioned this applies to the truck canister recalls. Always look at the recall instructions below the opcode box for instructions on which vehicles you claim net items on. They can all be different....
Forum - 07/27/2022
... some reason I see a lot of Canadian vehicles in my area too (DC Metro) but I do not recall anyone trying to do the maintenance here. Take a glance at this TSB: #16-NA-119: Warranty Administration - Servicing Vehicles from Canada I found another...
Forum - 07/07/2022
... just the user that submitted it. And I don't take your comments personally. The statements in the recall are contradictory. And it needs to be updated. I haven't been with GM very long, but I can tell you that their blue oval competitor has embraced...
Forum - 02/03/2020
... local PDC but they won't give us any. If you elect to cut the cord you are doing it for free. The recall has no provision to do it because they want you to do that only on stock units. The short version is this: If you have one in stock, cut the cord...
Forum - 12/05/2019
... used and accuse me of trying to milk the system for the extra .1. I also issued feedback on the recall documents in question to attempt to get them to address it. I called Techline but the guy I got was pretty clueless and just tried giving me codes...
What Would You Do - 12/14 - 11/25/2014
... vehicle. The customer was visiting the store for an oil change and completion of the open recalls. The service advisor noted the oil change service on the first line of the job card and the recalls were added to the second line. The second job card line...
Re: reimbursement for special coverage - 04/15/2013
... there any place that it is in writing? This is all that I can find If you have paid to have this recall condition corrected prior to notification, you may be eligible to receive reimbursement. Requests for reimbursement may include parts, labour, fees...
Forum - 05/30/2018
If anyone else is having issues, I found this when I went to the Global support page: Q: 18159 - Noncompliance Recall Floor Plan Reimbursement A: Page Content For claims rejecting with error 076 with labor operation 9103868 for the floor plan...
Forum - 12/11/2017
... the following services may be provided: ·       Safety, Non-Compliance and Emissions Recalls - Repairs must be performed per the GM published recall bulletin. ·       Emission Control Systems Warranty - Federal or California Emissions...
Notice: January 2008 Warranty Newsletter - 01/22/2008
... worry, your favorite columns will still be included: Warranty Tips It Really Happened Recall Update Test Your Warranty Knowledge Automotive News Your new Warranty Administration Program binder will be delivered with your February edition. Your 2008...
Re: Taking a Poll - 06/18/2008
... keep up with GM Messenger 5. 10-20 6. Keeping every on track with the changes to Warranty 7. Recall claims-gotta love 'em! 8. Switched to ADP Feb. 2010- Reynolds before that. 9. IL 10. Full time 11. Male 12. Write up and close out Used/New Vehicle inspections,...
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Missed Revenue - Recalls - 02/24/2022
... the country. The following are common areas of missed revenue Administrative Allowance, Shuttles, Recalls, Parts Expediting, Paint Material Allowance, Fluid Leak Analyze Find training videos for these and other Missed Warranty Revenue topics in the Training...
Investigate Vehicle History - 01/23/2018
... contract, and branded title or warranty block. The Required Field Actions section lists applicable recalls both open and closed, and product enhancements. Open field actions are identified as "Open" within the Status Column and must be addressed with...
Global Warranty Management Submission - 12/16/2016
... are Regular Vehicle Transaction, ZREG is used for most regular warranty transactions. Field Action Recall, ZFAT is used for recall transactions vehicle enhancements, and service updates. Pre-Delivery Inspection, ZPDI is used when claiming fluid adds during...
Special Coverage Repairs - 09/24/2019
... on the Investigate Vehicle History (IVH) screen under Applicable Warranties. Unlike a factory recall, special coverage adjustments should not be performed unless the customer is experiencing the condition described in the bulletin. Service advisors should...
Goodwill Tools - 03/26/2024
... menu, for a detailed explanation of each tool. If your customer is involved in a stop sale or recall situation, contact your DMA for further direction. It's important to note that none of the goodwill tools are available for customers with a Fleet Account...
Parts Department and Warranty Compliance - 04/13/2022
... Accounts Payable department. Part Retention The standard part retention period is 7 days. Core and recall parts need only be kept for 3 days. Technicians must turn in ALL defective parts following a warranty repair and the parts employee should verify...
Courtesy Transportation - 04/12/2022
Nobody likes having their wings clipped. When your customer needs repairs, has a recall, or anything else that separates them from having free access to their vehicle, it can be a bit of an obstacle for them. Helping them through a sticky situation can...
... the country. The following are common areas of missed revenue Administrative Allowance, Shuttles, Recalls, Parts Expediting, Paint Material Allowance, Fluid Leak Analyze Find training videos for these and other Missed Warranty Revenue topics in the Training...
Investigate Vehicle History - 01/23/2018
... contract, and branded title or warranty block. The Required Field Actions section lists applicable recalls both open and closed, and product enhancements. Open field actions are identified as "Open" within the Status Column and must be addressed with...
Global Warranty Management Submission - 12/16/2016
... are Regular Vehicle Transaction, ZREG is used for most regular warranty transactions. Field Action Recall, ZFAT is used for recall transactions vehicle enhancements, and service updates. Pre-Delivery Inspection, ZPDI is used when claiming fluid adds during...
Special Coverage Repairs - 09/24/2019
... on the Investigate Vehicle History (IVH) screen under Applicable Warranties. Unlike a factory recall, special coverage adjustments should not be performed unless the customer is experiencing the condition described in the bulletin. Service advisors should...
Goodwill Tools - 03/26/2024
... menu, for a detailed explanation of each tool. If your customer is involved in a stop sale or recall situation, contact your DMA for further direction. It's important to note that none of the goodwill tools are available for customers with a Fleet Account...
Parts Department and Warranty Compliance - 04/13/2022
... Accounts Payable department. Part Retention The standard part retention period is 7 days. Core and recall parts need only be kept for 3 days. Technicians must turn in ALL defective parts following a warranty repair and the parts employee should verify...
Courtesy Transportation - 04/12/2022
Nobody likes having their wings clipped. When your customer needs repairs, has a recall, or anything else that separates them from having free access to their vehicle, it can be a bit of an obstacle for them. Helping them through a sticky situation can...
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