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The Standard Certified Pre-Owned 2 year or 30,000 Maintenance Plan - 01/24/2013
... CPO provides is a 12-month or 12,000 mile limited warranty. The maintenance provided is an oil and filter change, tire rotation, and multi-point vehicle inspection. Service agent reimbursement, however, requires these services be performed only when...
Updated GM Requirements for Maintenance Services - 01/28/2014
Oil change frequency for all GM Maintenance plans is based on the Oil Life Monitor system and it is a requirement that the percent oil life remaining be documented on the job card for all GM plans. GM does allow oil changes to be performed at 7,500 miles,...
Maintenance Program Labour Operations Now in the Labour Time Guide - 09/04/2013
... Maintenance Plan: Two labour operations, one for dexos1 and the other for diesel oil are listed with the allowable dollar reimbursement, submitted in miscellaneous net item.Chevy 5 year Protection Plus: This was a private offer program directed to select...
Certified Pre-Owned Maintenance Changes - 11/18/2013
... miles to 2 years/24,000 miles with a maximum of four services. The services include an oil change, tire rotation, and multipoint vehicle inspection. Oil change frequency is still based on the Oil Life Monitoring System and service advisors are...
Oil Leak Prevention after an Oil Change - 03/26/2015
Bulletin 15-00-90-001 provides tips for preventing oil leaks after changing the oil and filter in certain 2008-2015 passenger and light duty trucks that are equipped with a spin-on oil filter. Tips include inspecting the oil pan drain plug for a non-OEM...
Help Customers Understand Oil Change Mileage - 10/03/2014
GM has been offering complimentary oil changes and tire rotations with the purchase of a new Chevrolet, Buick, or GMC since the 2014 model year. This maintenance service was also provided for certain 2013 models. The coverage is for 2 years or 24,000...
1500 Diesel oil change - 01/16/2020
I have printed off the latest LOF information from GM and the LM2's are not listed under any area and I have a claim that is rejecting for excessive net amount because the system seems to not be acknowledging we now have 1500 level diesels. Anyone ...
oil change - 01/07/2021
this is kind of a strange one. the clc manager brought to my attention that on her retention list one of the vins had a maintenance experation of 2/7/2021 but on the viss the expiration date is 09/30/2020. after some digging I found out this was a demo ...
2020 Vette with engine LT2 1st oil change, - 06/01/2021
Customer comes in and has their oil change, the transfilter is replaced. $205 or $275?shows $275 in SI using doc id 5532254, but using Warranty Admin Resource Center under the Dealer Program Guides "Included Maintenance programs" for the model...
First oil change out by time. - 06/24/2021
We have a customer that is out by time on the first and only oil change. How would something like this be submitted? Or can it? BTW... its a vette customer... Customer enthusiasm? Or Policy maybe?
A simple oil change - 03/11/2008
We had a customer in one morning for a routine oil change on his diesel pickup. Later that day he called, absolutely furious on the phone, wanting to talk to the manager. He said he had just pulled into his driveway, stepped out of the vehicle, and noticed...
SATURN PROMOTION FOR 4 FREE OIL CHANGE SERVICES, QUESTION??? - 03/30/2010
Has anyone else submitted claims on global for the Saturn Free oil change service Z2240. I have submit some of these in and I get an error message Error 071 : Problems encountered during financial posting. Warning 123 : This transaction is being reviewed...
Re: SATURN PROMOTION FOR 4 FREE OIL CHANGE SERVICES, QUESTION??? - 05/03/2010
Is the labor op for Pontiac preferred owner program the same as for Saturn preferred owner program? I am unable to find the info in messages from GM.
Re: SATURN PROMOTION FOR 4 FREE OIL CHANGE SERVICES, QUESTION??? - 05/04/2010
Saturn is Z2240, Pontiac is Z2241.
Re: SATURN PROMOTION FOR 4 FREE OIL CHANGE SERVICES, QUESTION??? - 04/06/2010
We've done two of them, and both have shown up as PENDING. Same error message as yours.
Re: SATURN PROMOTION FOR 4 FREE OIL CHANGE SERVICES, QUESTION??? - 04/07/2010
So Saturn AND Pontiac have the same program going? Sigh.
Re: SATURN PROMOTION FOR 4 FREE OIL CHANGE SERVICES, QUESTION??? - 05/06/2010
[quote] GMNL16173: Is the labor op for Pontiac preferred owner program the same as for Saturn preferred owner program? I am unable to find the info in messages from GM. [/quote]
Re: SATURN PROMOTION FOR 4 FREE OIL CHANGE SERVICES, QUESTION??? - 05/06/2010
Z2236 for Pontiac preferred owner program
Re: SATURN PROMOTION FOR 4 FREE OIL CHANGE SERVICES, QUESTION??? - 05/10/2010
I just had a customer bring in one of these coupons for her Chevy! Looks like all GM now has these coupons?
Re: SATURN PROMOTION FOR 4 FREE OIL CHANGE SERVICES, QUESTION??? - 05/10/2010
Did her dealership close?
Re: SATURN PROMOTION FOR 4 FREE OIL CHANGE SERVICES, QUESTION??? - 05/10/2010
Not 100% sure, but I think that was the case... I am hoping so anyways, the $20 they allow is below our cost!
Re: SATURN PROMOTION FOR 4 FREE OIL CHANGE SERVICES, QUESTION??? - 05/10/2010
We can not believe that GM thinks that $20 is ok.
Re: SATURN PROMOTION FOR 4 FREE OIL CHANGE SERVICES, QUESTION??? - 05/10/2010
Ya I know, especially for diesels! Our cost on diesel oil alone is over the $20! The coupon I received from the customer didn't even note that over 6 qts would be additional $ to the customer. But if you read the GM message, it says in there that over...
Re: SATURN PROMOTION FOR 4 FREE OIL CHANGE SERVICES, QUESTION??? - 05/11/2010
We just received a coupon with the last 8 of the VIN that said "Goodwrench" for $10 off an oil change. Anybody know about this promotion?
Re: SATURN PROMOTION FOR 4 FREE OIL CHANGE SERVICES, QUESTION??? - 05/11/2010
We've seen a couple of those $10 off coupons from goodwrench. The ones we've had havent had any claim info on them, so we've just discounted the oil change the $10. No warranty claim was ever done.
... CPO provides is a 12-month or 12,000 mile limited warranty. The maintenance provided is an oil and filter change, tire rotation, and multi-point vehicle inspection. Service agent reimbursement, however, requires these services be performed only when...
Updated GM Requirements for Maintenance Services - 01/28/2014
Oil change frequency for all GM Maintenance plans is based on the Oil Life Monitor system and it is a requirement that the percent oil life remaining be documented on the job card for all GM plans. GM does allow oil changes to be performed at 7,500 miles,...
Maintenance Program Labour Operations Now in the Labour Time Guide - 09/04/2013
... Maintenance Plan: Two labour operations, one for dexos1 and the other for diesel oil are listed with the allowable dollar reimbursement, submitted in miscellaneous net item.Chevy 5 year Protection Plus: This was a private offer program directed to select...
Certified Pre-Owned Maintenance Changes - 11/18/2013
... miles to 2 years/24,000 miles with a maximum of four services. The services include an oil change, tire rotation, and multipoint vehicle inspection. Oil change frequency is still based on the Oil Life Monitoring System and service advisors are...
Oil Leak Prevention after an Oil Change - 03/26/2015
Bulletin 15-00-90-001 provides tips for preventing oil leaks after changing the oil and filter in certain 2008-2015 passenger and light duty trucks that are equipped with a spin-on oil filter. Tips include inspecting the oil pan drain plug for a non-OEM...
Help Customers Understand Oil Change Mileage - 10/03/2014
GM has been offering complimentary oil changes and tire rotations with the purchase of a new Chevrolet, Buick, or GMC since the 2014 model year. This maintenance service was also provided for certain 2013 models. The coverage is for 2 years or 24,000...
1500 Diesel oil change - 01/16/2020
I have printed off the latest LOF information from GM and the LM2's are not listed under any area and I have a claim that is rejecting for excessive net amount because the system seems to not be acknowledging we now have 1500 level diesels. Anyone ...
oil change - 01/07/2021
this is kind of a strange one. the clc manager brought to my attention that on her retention list one of the vins had a maintenance experation of 2/7/2021 but on the viss the expiration date is 09/30/2020. after some digging I found out this was a demo ...
2020 Vette with engine LT2 1st oil change, - 06/01/2021
Customer comes in and has their oil change, the transfilter is replaced. $205 or $275?shows $275 in SI using doc id 5532254, but using Warranty Admin Resource Center under the Dealer Program Guides "Included Maintenance programs" for the model...
First oil change out by time. - 06/24/2021
We have a customer that is out by time on the first and only oil change. How would something like this be submitted? Or can it? BTW... its a vette customer... Customer enthusiasm? Or Policy maybe?
A simple oil change - 03/11/2008
We had a customer in one morning for a routine oil change on his diesel pickup. Later that day he called, absolutely furious on the phone, wanting to talk to the manager. He said he had just pulled into his driveway, stepped out of the vehicle, and noticed...
SATURN PROMOTION FOR 4 FREE OIL CHANGE SERVICES, QUESTION??? - 03/30/2010
Has anyone else submitted claims on global for the Saturn Free oil change service Z2240. I have submit some of these in and I get an error message Error 071 : Problems encountered during financial posting. Warning 123 : This transaction is being reviewed...
Re: SATURN PROMOTION FOR 4 FREE OIL CHANGE SERVICES, QUESTION??? - 05/03/2010
Is the labor op for Pontiac preferred owner program the same as for Saturn preferred owner program? I am unable to find the info in messages from GM.
Re: SATURN PROMOTION FOR 4 FREE OIL CHANGE SERVICES, QUESTION??? - 05/04/2010
Saturn is Z2240, Pontiac is Z2241.
Re: SATURN PROMOTION FOR 4 FREE OIL CHANGE SERVICES, QUESTION??? - 04/06/2010
We've done two of them, and both have shown up as PENDING. Same error message as yours.
Re: SATURN PROMOTION FOR 4 FREE OIL CHANGE SERVICES, QUESTION??? - 04/07/2010
So Saturn AND Pontiac have the same program going? Sigh.
Re: SATURN PROMOTION FOR 4 FREE OIL CHANGE SERVICES, QUESTION??? - 05/06/2010
[quote] GMNL16173: Is the labor op for Pontiac preferred owner program the same as for Saturn preferred owner program? I am unable to find the info in messages from GM. [/quote]
Re: SATURN PROMOTION FOR 4 FREE OIL CHANGE SERVICES, QUESTION??? - 05/06/2010
Z2236 for Pontiac preferred owner program
Re: SATURN PROMOTION FOR 4 FREE OIL CHANGE SERVICES, QUESTION??? - 05/10/2010
I just had a customer bring in one of these coupons for her Chevy! Looks like all GM now has these coupons?
Re: SATURN PROMOTION FOR 4 FREE OIL CHANGE SERVICES, QUESTION??? - 05/10/2010
Did her dealership close?
Re: SATURN PROMOTION FOR 4 FREE OIL CHANGE SERVICES, QUESTION??? - 05/10/2010
Not 100% sure, but I think that was the case... I am hoping so anyways, the $20 they allow is below our cost!
Re: SATURN PROMOTION FOR 4 FREE OIL CHANGE SERVICES, QUESTION??? - 05/10/2010
We can not believe that GM thinks that $20 is ok.
Re: SATURN PROMOTION FOR 4 FREE OIL CHANGE SERVICES, QUESTION??? - 05/10/2010
Ya I know, especially for diesels! Our cost on diesel oil alone is over the $20! The coupon I received from the customer didn't even note that over 6 qts would be additional $ to the customer. But if you read the GM message, it says in there that over...
Re: SATURN PROMOTION FOR 4 FREE OIL CHANGE SERVICES, QUESTION??? - 05/11/2010
We just received a coupon with the last 8 of the VIN that said "Goodwrench" for $10 off an oil change. Anybody know about this promotion?
Re: SATURN PROMOTION FOR 4 FREE OIL CHANGE SERVICES, QUESTION??? - 05/11/2010
We've seen a couple of those $10 off coupons from goodwrench. The ones we've had havent had any claim info on them, so we've just discounted the oil change the $10. No warranty claim was ever done.
Forum - 01/24/2023
My oil change paid this morning.
16/17 Corvette Maintenance - 04/17/2017
... of ownership, whichever comes first. The added maintenance event covers the required break-in oil change on Corvette Stingray with Z51, Grand Sport, and Z06 models equipped with dry sump systems. Customers are to follow the oil life monitoring system...
Chevrolet 5-Year Protection Plus Package - 12/15/2011
... The remaining 4.5 years are the Safe & Sound Plan5 year/100,000 mile routine maintenance (oil changes and tire rotations) 200,000 customers will receive one or the other offer and will not have the opportunity to choose between the offers. So, who...
Corvette Z51 and Z06 - 12/19/2014
... Z06 vehicles equipped with a dry sump system has been revised. The new schedule will require the oil/filter to be changed immediately after the break-in period, which occurs after the first 500 miles of operation. Once the break-in oil change is performed...
Maintenance Plans - 09/27/2017
... complimentary maintenance programs GM offers is to increase service retention and sales loyalty. Oil change frequency is based on the Oil Life Monitor system. GM does, however, allow for oil changes to be performed at 7,500 miles, regardless of what...
Payment for Dye to Check for Oil Leak - 02/21/2012
I have a customer that came in for an oil change and also has a slight oil leak. We added dye to the oil in order to confirm exact leak at next oil change. He is still under factory warranty. Can I submit for the dye only this time or should I wait...
PONTIAC PREFERRED OIL CHANGES-SYNTHETIC - 03/22/2010
Our dealer has decided that due to the cost of synthetic oil we will be charging the customer for the difference of the oil change and the $35 reimbursement. The only synthetic oil changes we will be covering 100% is vehicles requiring synthetic oil,...
Re: Oil Consumption - 12/02/2013
what we try to do start the oil test with an oil change. make a copy of the TSB and attach it to the oil change hard card and that give it a good start.
Re: PONTIAC PREFERRED OIL CHANGES-SYNTHETIC - 03/22/2010
I would have issues with is also. The bulletin states "no charge to the customer".
Re: PONTIAC PREFERRED OIL CHANGES-SYNTHETIC - 03/22/2010
The program is supposed to cover "factory-fill grade of oil" not whatever the customer wants. We are charging the customer the difference of synthetic oil after the $20 mark if the vehicle isn't required to have synthetic per GM. The customer is choosing...
Re: PONTIAC PREFERRED OIL CHANGES-SYNTHETIC - 03/23/2010
Lesley, Just for clarification you are only collecting $20.00 on these oil changes unless the customers vehicle requires synthetic. They are asking me to collect $35 and charge the customer for synthetic oil. I beleive this to be double dipping as the...
Re: PONTIAC PREFERRED OIL CHANGES-SYNTHETIC - 03/23/2010
Based on the Pontiac Preferred Owner Program Dealer Guide, I believe your dealership is not honoring the program the way it was intended. In the Overview letter it states that Pontiac owners will receive ONE FREE YEAR MAINTENANCE. Free should mean free, ...
Re: PONTIAC PREFERRED OIL CHANGES-SYNTHETIC - 03/23/2010
H&K CHEVY- Do you know where I can obtain a dealer guide for this promo?
Re: PONTIAC PREFERRED OIL CHANGES-SYNTHETIC - 03/23/2010
[quote] Christalyn: H&K CHEVY- Do you know where I can obtain a dealer guide for this promo? [/quote] Sure... I went into messages, & looked for the archived message dated 01/01/2010 ARCHIVE: Pontiac Preferred Owner Program & it is the last document ...
Re: PONTIAC PREFERRED OIL CHANGES-SYNTHETIC - 03/30/2010
[quote] Christalyn: Lesley, Just for clarification you are only collecting $20.00 on these oil changes unless the customers vehicle requires synthetic. They are asking me to collect $35 and charge the customer for synthetic oil. I beleive this to be...
Re: CAC / GMPP SMARTCARE - 07/19/2012
If you are asking how to submit for the GMPP Smartcare maintenance, use the correct operation code for the oil change (depends on your retail price of oil change, M0011 - M0017) and the entire amount is a net amount, then submit for tire rotation as M0021...
Test Drive Offer - 07/28/2016
A select group of in-market GMC owners received a complimentary oil change-test drive offer. Customers that received the offer will present a personalized peel-off card that was included in the GMC magazine. For each valid offer GM will reimburse the...
Chevrolet Complete Care Maintenance - 03/27/2020
... is processed in the Net/Miscellaneous field of the transaction, reimbursement includes an oil change, tire rotation, and MPVI, and the additional oil change allowance for the 2019 Corvette is no longer necessary for 2020 models. GCUS 9 9053. ...
Reject of the Month - 03/10/2011
... important for every service department's bottom line. The current 2011 model year Cadillac oil change/maintenance program is no exception. Labour operation Z2262 provides reimbursement for the lube/oil/filter portion of the program, but is handled differently...
Debit/Credit Correction - 02/17/2024
I want to make I understand this correctly.I submitted a claim, 6138393 for an oil change. AcceptedI submitted a claim, 6138293 for an oil change. Rejected for repeat repair.I fully "Debit" 6138393 andresubmitt 6138293 for the correction on that it is...
Forum - 02/24/2017
I just had to repeat repair a Certified oil change even though the VISS showed the maintenance plan was still valid and the last oil change was over three months ago. The DBC said that if the vehicle was certified before a certain date in 2016 (I...
Re: - 02/02/2012
i submitted one yesterday for the oil change with no problem.. labor ops i use are z2367 for oil change and z2365 for 20 dollars off service..havent had any today...
GM Maintenance Program Specifics - 01/10/2014
Over the last few years GM has initiated several maintenance programs that provide for complimentary oil changes, tire rotations, and multipoint inspections. As with most of GM programs, specific documentation is required to comply with the rules of the...
Cadillac Service Offer - 10/03/2014
Targeted Cadillac owners will receive an offer for a complimentary synthetic oil change or $55 off any service. The offer must be taken advantage of by 10/31. Labour code 0600521 is used to submit for the oil change; claim $55 in the Miscellaneous Net...
Ignition Switch Recalls - 10/02/2015
... 14063, 14092, 14113, and 14133. Vehicle owners have been split into four testing groups:Oil change and tire rotation completed at dealership$25 gift card - choice of 7 retailers (including WalMart, Amazon, Applebee's, Target, Chili's, Exxon, Domino's)$50...
My oil change paid this morning.
16/17 Corvette Maintenance - 04/17/2017
... of ownership, whichever comes first. The added maintenance event covers the required break-in oil change on Corvette Stingray with Z51, Grand Sport, and Z06 models equipped with dry sump systems. Customers are to follow the oil life monitoring system...
Chevrolet 5-Year Protection Plus Package - 12/15/2011
... The remaining 4.5 years are the Safe & Sound Plan5 year/100,000 mile routine maintenance (oil changes and tire rotations) 200,000 customers will receive one or the other offer and will not have the opportunity to choose between the offers. So, who...
Corvette Z51 and Z06 - 12/19/2014
... Z06 vehicles equipped with a dry sump system has been revised. The new schedule will require the oil/filter to be changed immediately after the break-in period, which occurs after the first 500 miles of operation. Once the break-in oil change is performed...
Maintenance Plans - 09/27/2017
... complimentary maintenance programs GM offers is to increase service retention and sales loyalty. Oil change frequency is based on the Oil Life Monitor system. GM does, however, allow for oil changes to be performed at 7,500 miles, regardless of what...
Payment for Dye to Check for Oil Leak - 02/21/2012
I have a customer that came in for an oil change and also has a slight oil leak. We added dye to the oil in order to confirm exact leak at next oil change. He is still under factory warranty. Can I submit for the dye only this time or should I wait...
PONTIAC PREFERRED OIL CHANGES-SYNTHETIC - 03/22/2010
Our dealer has decided that due to the cost of synthetic oil we will be charging the customer for the difference of the oil change and the $35 reimbursement. The only synthetic oil changes we will be covering 100% is vehicles requiring synthetic oil,...
Re: Oil Consumption - 12/02/2013
what we try to do start the oil test with an oil change. make a copy of the TSB and attach it to the oil change hard card and that give it a good start.
Re: PONTIAC PREFERRED OIL CHANGES-SYNTHETIC - 03/22/2010
I would have issues with is also. The bulletin states "no charge to the customer".
Re: PONTIAC PREFERRED OIL CHANGES-SYNTHETIC - 03/22/2010
The program is supposed to cover "factory-fill grade of oil" not whatever the customer wants. We are charging the customer the difference of synthetic oil after the $20 mark if the vehicle isn't required to have synthetic per GM. The customer is choosing...
Re: PONTIAC PREFERRED OIL CHANGES-SYNTHETIC - 03/23/2010
Lesley, Just for clarification you are only collecting $20.00 on these oil changes unless the customers vehicle requires synthetic. They are asking me to collect $35 and charge the customer for synthetic oil. I beleive this to be double dipping as the...
Re: PONTIAC PREFERRED OIL CHANGES-SYNTHETIC - 03/23/2010
Based on the Pontiac Preferred Owner Program Dealer Guide, I believe your dealership is not honoring the program the way it was intended. In the Overview letter it states that Pontiac owners will receive ONE FREE YEAR MAINTENANCE. Free should mean free, ...
Re: PONTIAC PREFERRED OIL CHANGES-SYNTHETIC - 03/23/2010
H&K CHEVY- Do you know where I can obtain a dealer guide for this promo?
Re: PONTIAC PREFERRED OIL CHANGES-SYNTHETIC - 03/23/2010
[quote] Christalyn: H&K CHEVY- Do you know where I can obtain a dealer guide for this promo? [/quote] Sure... I went into messages, & looked for the archived message dated 01/01/2010 ARCHIVE: Pontiac Preferred Owner Program & it is the last document ...
Re: PONTIAC PREFERRED OIL CHANGES-SYNTHETIC - 03/30/2010
[quote] Christalyn: Lesley, Just for clarification you are only collecting $20.00 on these oil changes unless the customers vehicle requires synthetic. They are asking me to collect $35 and charge the customer for synthetic oil. I beleive this to be...
Re: CAC / GMPP SMARTCARE - 07/19/2012
If you are asking how to submit for the GMPP Smartcare maintenance, use the correct operation code for the oil change (depends on your retail price of oil change, M0011 - M0017) and the entire amount is a net amount, then submit for tire rotation as M0021...
Test Drive Offer - 07/28/2016
A select group of in-market GMC owners received a complimentary oil change-test drive offer. Customers that received the offer will present a personalized peel-off card that was included in the GMC magazine. For each valid offer GM will reimburse the...
Chevrolet Complete Care Maintenance - 03/27/2020
... is processed in the Net/Miscellaneous field of the transaction, reimbursement includes an oil change, tire rotation, and MPVI, and the additional oil change allowance for the 2019 Corvette is no longer necessary for 2020 models. GCUS 9 9053. ...
Reject of the Month - 03/10/2011
... important for every service department's bottom line. The current 2011 model year Cadillac oil change/maintenance program is no exception. Labour operation Z2262 provides reimbursement for the lube/oil/filter portion of the program, but is handled differently...
Debit/Credit Correction - 02/17/2024
I want to make I understand this correctly.I submitted a claim, 6138393 for an oil change. AcceptedI submitted a claim, 6138293 for an oil change. Rejected for repeat repair.I fully "Debit" 6138393 andresubmitt 6138293 for the correction on that it is...
Forum - 02/24/2017
I just had to repeat repair a Certified oil change even though the VISS showed the maintenance plan was still valid and the last oil change was over three months ago. The DBC said that if the vehicle was certified before a certain date in 2016 (I...
Re: - 02/02/2012
i submitted one yesterday for the oil change with no problem.. labor ops i use are z2367 for oil change and z2365 for 20 dollars off service..havent had any today...
GM Maintenance Program Specifics - 01/10/2014
Over the last few years GM has initiated several maintenance programs that provide for complimentary oil changes, tire rotations, and multipoint inspections. As with most of GM programs, specific documentation is required to comply with the rules of the...
Cadillac Service Offer - 10/03/2014
Targeted Cadillac owners will receive an offer for a complimentary synthetic oil change or $55 off any service. The offer must be taken advantage of by 10/31. Labour code 0600521 is used to submit for the oil change; claim $55 in the Miscellaneous Net...
Ignition Switch Recalls - 10/02/2015
... 14063, 14092, 14113, and 14133. Vehicle owners have been split into four testing groups:Oil change and tire rotation completed at dealership$25 gift card - choice of 7 retailers (including WalMart, Amazon, Applebee's, Target, Chili's, Exxon, Domino's)$50...
Cadillac Premium Care Maintenance Program (CPCM) - 11/18/2013
... services for the first 4 years or 50,000 miles of vehicle operation. Those services include oil changes, tire rotations, engine air cleaner filter replacement, passenger compartment air filter replacement, and MPVI. While dealer participation in...
OIL CHANGES - 02/22/2017
WHY LABOR OP 0600733 REJECTS SOMETIMES - ERROR 232 REPEAT REPAIR ?Format: Other
Where are the Manuals? - 03/11/2013
... requirements, and the warranty coverage. Also included are the labour operations for the oil change, tire rotation, and multi-point inspection that are a part of the included maintenance plan, along with the allowable reimbursement rate. There is a section...
Re: GW QUESTION cause/complaint codes - 02/03/2010
THE FREE OIL CHANGE TIRE ROTATE INSPECT. G8'S TAKE UP TO 9QTS OIL.
Forum - 10/24/2017
... "range" on them... I have another question regarding this, do we need a PET for something like an oil change that the appointment for the oil change was made prior to expiration of warranty (within reasonable time frame, of course), or just outside of...
FREE FIRST MAINTENANCE VISIT PRICES - 05/12/2021
Has GM increased the $35.00 oil change yet? We are writing off large differences on oil changes. The one I'm doing now we are writing off $24.91 to get the price to $35.00
Re: CAC / GMPP SMARTCARE - 07/19/2012
... asking how to submit for the GMPP Smartcare maintenance, use the correct operation code for the oil change (depends on your retail price of oil change, M0011 - M0017) and the entire amount is a net amount, then submit for tire rotation as M0021 with...
REPORTING NEGLECT IN CLAIM FORM - 01/03/2020
I had a customer come in for an oil change and long story short, It was the first oil change for the vehicle. The SUV was purchased 2 years ago and it now had 29992 miles on it. My Serv Mgr and DMA are good with filing a claim for neglect so some unsuspecting...
2 year/30000 mile standard CPO maintenance plan - 08/30/2011
... Do all the GM certified vehicles have this? How do you submit for warranty to get paid for the oil changes, or do you not submit? We just started doing GM certified vehicles and I have no idea about this part of it, and of course, we have a customer...
New Wararanty?? CAC/BRC CCL-HVAC ?? - 08/28/2013
There are a ton of warranties,especially with the oil change maintenance programs... This vehicle is only in for an oil change, but I went through the VIS anyway. I found this one: CAC/BRC CCL-HVAC. Good for 4yrs, 60,000 miles. wtf? I called the DBC which...
NEED HELP RESOLVING A QUESTION - 02/03/2009
WE DID HEAD GASKETS ON 07 MALIBU, BOTH SIDES; 'K HERE'S THE ISSUE: TECH THINKS HE NEEDS OLH FOR AN OIL CHANGE SINCE THE OIL IS CONTAMINATED W/COOLANT. ISN'T THE OIL CHANGE INCLUDED IN THE 7 HRS FOR THE REPAIR? MY TAKE IS THIS, THE OIL HAS TO BE DRAINED...
Re: NEED HELP RESOLVING A QUESTION - 02/04/2009
Just curious, does your rep pay extra for the oil change and how much do you apply for?
Re: Dexos credit submissions - 01/15/2013
I enter the dexos $5.00 directly in global using the ro that the oil change was done on. Hope this helps.
Re: Complimentary Anniversary LOF Labor Op - 04/18/2012
please up date us, we are a buick dealer too but i havent seen anything like that an we do our share of oil change coupons too !!!!!!!!
Forum - 04/04/2019
Thank you all again for the assistance. I don't usually come across a (non Chevy) oil change, so that threw me for a loop. Learning new things everyday!
First free LOF reject - 08/19/2021
I've got a reject on my hands for what should be a free oil change on a new buick encore with 6400 miles using the correct labor op of 0600733. It is clearly within 12/12k as well. The reject reason says it's not covered under the master warranty. ...
PIE0669 Info on 7500 mile maint for Dual Clutch Trans Canister Filter - 11/04/2021
... service information I get that it has to be on their vis.... but this pertains to the first oil change. What concern???? If it is on the vis do we do this or not? The customer has come in for the 1st oil change. I am at a loss on this...
Everyday Value and the $5 Reimbursement - 11/17/2011
... until the 2013 program is available.One of the services in this program is the Everyday Value oil change, tire rotation and 27-point inspection, sold for $39.95 or less. Research has shown that the number one reason customers do not return to the dealership...
Re: BULLETIN PI0562E - 12/28/2012
I did just submit one of these last week but there was no oil change included with it. I don't see where it says to change the oil though.
Top 10 Things Service Advisors Should Never Do - 07/30/2013
... has been to a different dealership, you will be able to see what repairs were performed there.An Oil Change When the Vehicle Doesn't Need One. If the customer insists and they are paying for it, do the oil change. If the customer insists and it is a...
Corvette Maintenance - 08/25/2020
... 6.2L small block V8 LT2 engine, only requires one service event. The new engine-mounted dry sump oil system has eliminated the requirement of changing the oil and filter at 500 miles. The maintenance event for the 2020 model includes an oil change, tire...
3.6L Colorado/Canyon ‘18MY - 02/20/2018
Critical engine failure may occur if the oil filter insert is not retained, positioned properly, or appropriately seated after the performance of an oil change service. Ensure technicians are aware that the oil filter insert must be retained in its proper...
complimentary oil n filter change, tire rotation and 27 point insp.for anniversary - 09/26/2012
have a vehicle in here with an email from gm for a complimentary lof and tire rotation and inspection for the anniversary of his vehicle. No labor op on email any suggestions???
Re: complimentary oil n filter change, tire rotation and 27 point insp.for anniversary - 09/26/2012
... dealership by September 30, 2012, GM will reimburse your dealership $20 for conventional/dexos1 oil and $45 for diesel oil through the Global Warranty System. These amounts will be strictly enforced. Any dealer submitting claims that do not adhere to...
Re: complimentary oil n filter change, tire rotation and 27 point insp.for anniversary - 09/26/2012
Generally, there should be a Z labor op, along with a number to put in comments (71-xxxxxx...). Is it just an email? Or did the customer also receive a letter? I imagine it would be worth a call with the VIN#.
... services for the first 4 years or 50,000 miles of vehicle operation. Those services include oil changes, tire rotations, engine air cleaner filter replacement, passenger compartment air filter replacement, and MPVI. While dealer participation in...
OIL CHANGES - 02/22/2017
WHY LABOR OP 0600733 REJECTS SOMETIMES - ERROR 232 REPEAT REPAIR ?Format: Other
Where are the Manuals? - 03/11/2013
... requirements, and the warranty coverage. Also included are the labour operations for the oil change, tire rotation, and multi-point inspection that are a part of the included maintenance plan, along with the allowable reimbursement rate. There is a section...
Re: GW QUESTION cause/complaint codes - 02/03/2010
THE FREE OIL CHANGE TIRE ROTATE INSPECT. G8'S TAKE UP TO 9QTS OIL.
Forum - 10/24/2017
... "range" on them... I have another question regarding this, do we need a PET for something like an oil change that the appointment for the oil change was made prior to expiration of warranty (within reasonable time frame, of course), or just outside of...
FREE FIRST MAINTENANCE VISIT PRICES - 05/12/2021
Has GM increased the $35.00 oil change yet? We are writing off large differences on oil changes. The one I'm doing now we are writing off $24.91 to get the price to $35.00
Re: CAC / GMPP SMARTCARE - 07/19/2012
... asking how to submit for the GMPP Smartcare maintenance, use the correct operation code for the oil change (depends on your retail price of oil change, M0011 - M0017) and the entire amount is a net amount, then submit for tire rotation as M0021 with...
REPORTING NEGLECT IN CLAIM FORM - 01/03/2020
I had a customer come in for an oil change and long story short, It was the first oil change for the vehicle. The SUV was purchased 2 years ago and it now had 29992 miles on it. My Serv Mgr and DMA are good with filing a claim for neglect so some unsuspecting...
2 year/30000 mile standard CPO maintenance plan - 08/30/2011
... Do all the GM certified vehicles have this? How do you submit for warranty to get paid for the oil changes, or do you not submit? We just started doing GM certified vehicles and I have no idea about this part of it, and of course, we have a customer...
New Wararanty?? CAC/BRC CCL-HVAC ?? - 08/28/2013
There are a ton of warranties,especially with the oil change maintenance programs... This vehicle is only in for an oil change, but I went through the VIS anyway. I found this one: CAC/BRC CCL-HVAC. Good for 4yrs, 60,000 miles. wtf? I called the DBC which...
NEED HELP RESOLVING A QUESTION - 02/03/2009
WE DID HEAD GASKETS ON 07 MALIBU, BOTH SIDES; 'K HERE'S THE ISSUE: TECH THINKS HE NEEDS OLH FOR AN OIL CHANGE SINCE THE OIL IS CONTAMINATED W/COOLANT. ISN'T THE OIL CHANGE INCLUDED IN THE 7 HRS FOR THE REPAIR? MY TAKE IS THIS, THE OIL HAS TO BE DRAINED...
Re: NEED HELP RESOLVING A QUESTION - 02/04/2009
Just curious, does your rep pay extra for the oil change and how much do you apply for?
Re: Dexos credit submissions - 01/15/2013
I enter the dexos $5.00 directly in global using the ro that the oil change was done on. Hope this helps.
Re: Complimentary Anniversary LOF Labor Op - 04/18/2012
please up date us, we are a buick dealer too but i havent seen anything like that an we do our share of oil change coupons too !!!!!!!!
Forum - 04/04/2019
Thank you all again for the assistance. I don't usually come across a (non Chevy) oil change, so that threw me for a loop. Learning new things everyday!
First free LOF reject - 08/19/2021
I've got a reject on my hands for what should be a free oil change on a new buick encore with 6400 miles using the correct labor op of 0600733. It is clearly within 12/12k as well. The reject reason says it's not covered under the master warranty. ...
PIE0669 Info on 7500 mile maint for Dual Clutch Trans Canister Filter - 11/04/2021
... service information I get that it has to be on their vis.... but this pertains to the first oil change. What concern???? If it is on the vis do we do this or not? The customer has come in for the 1st oil change. I am at a loss on this...
Everyday Value and the $5 Reimbursement - 11/17/2011
... until the 2013 program is available.One of the services in this program is the Everyday Value oil change, tire rotation and 27-point inspection, sold for $39.95 or less. Research has shown that the number one reason customers do not return to the dealership...
Re: BULLETIN PI0562E - 12/28/2012
I did just submit one of these last week but there was no oil change included with it. I don't see where it says to change the oil though.
Top 10 Things Service Advisors Should Never Do - 07/30/2013
... has been to a different dealership, you will be able to see what repairs were performed there.An Oil Change When the Vehicle Doesn't Need One. If the customer insists and they are paying for it, do the oil change. If the customer insists and it is a...
Corvette Maintenance - 08/25/2020
... 6.2L small block V8 LT2 engine, only requires one service event. The new engine-mounted dry sump oil system has eliminated the requirement of changing the oil and filter at 500 miles. The maintenance event for the 2020 model includes an oil change, tire...
3.6L Colorado/Canyon ‘18MY - 02/20/2018
Critical engine failure may occur if the oil filter insert is not retained, positioned properly, or appropriately seated after the performance of an oil change service. Ensure technicians are aware that the oil filter insert must be retained in its proper...
complimentary oil n filter change, tire rotation and 27 point insp.for anniversary - 09/26/2012
have a vehicle in here with an email from gm for a complimentary lof and tire rotation and inspection for the anniversary of his vehicle. No labor op on email any suggestions???
Re: complimentary oil n filter change, tire rotation and 27 point insp.for anniversary - 09/26/2012
... dealership by September 30, 2012, GM will reimburse your dealership $20 for conventional/dexos1 oil and $45 for diesel oil through the Global Warranty System. These amounts will be strictly enforced. Any dealer submitting claims that do not adhere to...
Re: complimentary oil n filter change, tire rotation and 27 point insp.for anniversary - 09/26/2012
Generally, there should be a Z labor op, along with a number to put in comments (71-xxxxxx...). Is it just an email? Or did the customer also receive a letter? I imagine it would be worth a call with the VIN#.
Re: complimentary oil n filter change, tire rotation and 27 point insp.for anniversary - 09/26/2012
THERE IS ANOTHER MESSAGE NO G_0000143940 DATED 8/21/2012 LABOR OP Z2397 FOR BUICK AND Z2398 FOR GMC..
Cadillac First Maintenance Visit - 08/20/2018
... will come with one maintenance visit during the first year of ownership. The visit will include an oil change, tire rotation, and MPVI. Labor operation 0600503 is used for the oil change service and 0600513 is used for the tire rotation service. The...
Forum - 01/09/2019
If ticket includes something like an oil change, do we just subtract the oil change labor out and include that RO in the list? If there's a recall and a customer pay line where there's a zero amount for the customer pay line, is that included or excluded? Does...
Re: cpo maintenance rejecting - 06/22/2012
THANK YOU MESHELLY, IF IT'S NOT TOO MUCH TROUBLE, PLEASE PROVIDE AN SI DOCUMENT ID, I GREATLY APPRECIATE IT. I FOUND DOCUMENT ID 2212029 FOR A 2010 GMC SIERRA 4WD WHICH STATES OIL CHANGE IS NEEDED WHEN OIL LIFE REMAINING PERCENTAGE IS NEAR 0%.
Cadillac Maintenance Labour Operation Z2262 - 04/12/2011
... maintenance program, is no exception. Labour operation Z2262 provides reimbursement for lube, oil and filter, but is handled differently than oil change coupon labour operations. When processing these claims, the part numbers for the oil and filters...
Re: cpo maintenance rejecting - 06/21/2012
CONCERNING OLM SYSTEM GUIDELINES FOR CPO MAINT.CLAIMS. WHAT PERCENT OF OIL LIFE REMAINING HAS BEEN DOCUMENTED BY YOUR SERVICE ADVISORS. HOW CLOSE TO "NEAR" 0% HAVE YOU FOUND WITH VEHICLE REQUIRING AN OIL CHANGE. HOW "NEAR" TO 0% WILL JUSTIFY SUBMITTING...
Dexos1 5W20 - 10/08/2012
... equipped with a 1.2L or 2.5L 4-cylinder engine are specified to use dexos1 5W20 viscosity motor oil. Customers are still instructed to observe the recommendation of the GM Oil Life Monitor for engine oil change intervals. ...
Forum - 05/15/2017
Still use op code 0600723 with 75.00 allowance. First oil change at 500 miles for 16 and 17 models for break in oil ,mobil 1.
Re: Dexos credit submissions - 01/16/2013
you use the same ro the oil change was done on but do not add a line just use line 1 on the gwm and put $5.00 in misc..and add the last 6 of the vin in the additional info next to it..
Rental Car - 05/30/2013
Can anyone tell me if GM pays for a customer that has a GM vehicle and comes in to have service work done, like an oil change or something, but not under warranty. Does GM pay for them to have a rental car?
Chevrolet 5-Year Protection - 01/15/2014
Cannot pull this bulletin G_0000095253. Need to know how much to claim for oil change and tire rotation. This is the first vehicle I have that is covered under this program.
Re: NEED HELP RESOLVING A QUESTION - 02/04/2009
THE TIME FOR THE OIL CHANGE ISN'T REALLY AN ISSUE, IT'S ONLY .2 PUT IN OLH W/SERVICE MNGR SIGNATURE. WHERE THE AVM COMES IN IS IN THE EXTRA PARTS. THAT'S FOR THE REASON FOR THE H ROUTE. JUST HAVE A CLEAR STORY WHY EXTRA WAS DONE AND IT SHOULD GET PAID...
Re: NEED HELP RESOLVING A QUESTION - 02/03/2009
I agree with you - the oil change is normally part of that repair anyway. Tell your tech nice try! Don't worry, my techs would try that too!
Re: NEED HELP RESOLVING A QUESTION - 02/03/2009
I AGREE! UNFORTUNATELY, GM DOESN'T. THE LABOR OP FOR THE HEAD GASKETS DOESN'T INCLUDE THE OIL CHANGE, SO I HAVE TO H ROUTE FOR THE ADDED TIME AND PARTS. IT JUST DOESN'T MAKE ANY SENSE TO ME AT ALL! OH WELL, THAT'S WHY WE HAVE THEM I GUESS.
Re: GWM Smartcare Claim - 01/05/2010
Check your 3 months 3,000 miles since last claim. if under it will not pay. Must be 3 months or 3,000 miles since last oil change.
Service Certificate - 01/18/2010
I have a GMC claim that has a service certificate for oil change, rotate and 27 point inspection. The certificate says to follow Administrative message G_000041021. Can someone tell me where to find this message?
Re: cadillac premium care - 07/17/2008
... to find).usually the op code is on the coupon,use mj and 98 and put everything in net(on an oil change anyway).If you have questions on it call the dbc(8884146322)...
Re: Emissions Coverage - 01/18/2012
I have yet to figure out WHY service advisors and managers do this kind of thing to us...I dont have too many oil change programs yet but i hear we are gonna have more soon :(
Re: OP CODES LIST - 03/26/2012
I know JL has a list of service Z-op codes and their applications in with their help cards. Try that. Other than that I don't know of a master list of those anywhere. Are you looking for a specific oil change?
Z2262 - 03/08/2011
Could someone explain how to submit a Cadillac Premium care oil change. For some reason it is rejecting saying the amount for dexos is to much. I am submitting it in net.
Re: OIL, LUBE, AND FILTER COUPONS.... - 02/24/2010
For whatever reason I haven't been able to access that message, G_0000041021, for over a month. I do remember that for the Z2228 coupon, we could submit for $30 for regular oil change & rotate and for synthetics $45. Not sure about diesels though.
Re: GWM -- GM SERVICE CERTIFICATES - 03/12/2010
If the certificates you are speaking of are for the oil change, tire rotation where we submit for some money back, you need to make sure that the VIN matches what is on the certificate.
2020 Chevrolet Complete Care Maintenance - 02/27/2020
... one maintenance visit within 12 months of delivery (within 24 months for the Volt). The additional oil change allowance for the 2019 Corvette has been eliminated for 2020 models, therefore 2020 model year Corvettes are eligible for only one maintenance...
Forum - 06/25/2021
... an opportunity to work with the sales department on educating the customer of the first scheduled oil change on GM at time of delivery....
Forum - 05/11/2022
Hello! Any chance one of you know how much to pay the tech on this Corvette first maintenance service? I pay half hour for normal first visits, oil change and tire rotation.
THERE IS ANOTHER MESSAGE NO G_0000143940 DATED 8/21/2012 LABOR OP Z2397 FOR BUICK AND Z2398 FOR GMC..
Cadillac First Maintenance Visit - 08/20/2018
... will come with one maintenance visit during the first year of ownership. The visit will include an oil change, tire rotation, and MPVI. Labor operation 0600503 is used for the oil change service and 0600513 is used for the tire rotation service. The...
Forum - 01/09/2019
If ticket includes something like an oil change, do we just subtract the oil change labor out and include that RO in the list? If there's a recall and a customer pay line where there's a zero amount for the customer pay line, is that included or excluded? Does...
Re: cpo maintenance rejecting - 06/22/2012
THANK YOU MESHELLY, IF IT'S NOT TOO MUCH TROUBLE, PLEASE PROVIDE AN SI DOCUMENT ID, I GREATLY APPRECIATE IT. I FOUND DOCUMENT ID 2212029 FOR A 2010 GMC SIERRA 4WD WHICH STATES OIL CHANGE IS NEEDED WHEN OIL LIFE REMAINING PERCENTAGE IS NEAR 0%.
Cadillac Maintenance Labour Operation Z2262 - 04/12/2011
... maintenance program, is no exception. Labour operation Z2262 provides reimbursement for lube, oil and filter, but is handled differently than oil change coupon labour operations. When processing these claims, the part numbers for the oil and filters...
Re: cpo maintenance rejecting - 06/21/2012
CONCERNING OLM SYSTEM GUIDELINES FOR CPO MAINT.CLAIMS. WHAT PERCENT OF OIL LIFE REMAINING HAS BEEN DOCUMENTED BY YOUR SERVICE ADVISORS. HOW CLOSE TO "NEAR" 0% HAVE YOU FOUND WITH VEHICLE REQUIRING AN OIL CHANGE. HOW "NEAR" TO 0% WILL JUSTIFY SUBMITTING...
Dexos1 5W20 - 10/08/2012
... equipped with a 1.2L or 2.5L 4-cylinder engine are specified to use dexos1 5W20 viscosity motor oil. Customers are still instructed to observe the recommendation of the GM Oil Life Monitor for engine oil change intervals. ...
Forum - 05/15/2017
Still use op code 0600723 with 75.00 allowance. First oil change at 500 miles for 16 and 17 models for break in oil ,mobil 1.
Re: Dexos credit submissions - 01/16/2013
you use the same ro the oil change was done on but do not add a line just use line 1 on the gwm and put $5.00 in misc..and add the last 6 of the vin in the additional info next to it..
Rental Car - 05/30/2013
Can anyone tell me if GM pays for a customer that has a GM vehicle and comes in to have service work done, like an oil change or something, but not under warranty. Does GM pay for them to have a rental car?
Chevrolet 5-Year Protection - 01/15/2014
Cannot pull this bulletin G_0000095253. Need to know how much to claim for oil change and tire rotation. This is the first vehicle I have that is covered under this program.
Re: NEED HELP RESOLVING A QUESTION - 02/04/2009
THE TIME FOR THE OIL CHANGE ISN'T REALLY AN ISSUE, IT'S ONLY .2 PUT IN OLH W/SERVICE MNGR SIGNATURE. WHERE THE AVM COMES IN IS IN THE EXTRA PARTS. THAT'S FOR THE REASON FOR THE H ROUTE. JUST HAVE A CLEAR STORY WHY EXTRA WAS DONE AND IT SHOULD GET PAID...
Re: NEED HELP RESOLVING A QUESTION - 02/03/2009
I agree with you - the oil change is normally part of that repair anyway. Tell your tech nice try! Don't worry, my techs would try that too!
Re: NEED HELP RESOLVING A QUESTION - 02/03/2009
I AGREE! UNFORTUNATELY, GM DOESN'T. THE LABOR OP FOR THE HEAD GASKETS DOESN'T INCLUDE THE OIL CHANGE, SO I HAVE TO H ROUTE FOR THE ADDED TIME AND PARTS. IT JUST DOESN'T MAKE ANY SENSE TO ME AT ALL! OH WELL, THAT'S WHY WE HAVE THEM I GUESS.
Re: GWM Smartcare Claim - 01/05/2010
Check your 3 months 3,000 miles since last claim. if under it will not pay. Must be 3 months or 3,000 miles since last oil change.
Service Certificate - 01/18/2010
I have a GMC claim that has a service certificate for oil change, rotate and 27 point inspection. The certificate says to follow Administrative message G_000041021. Can someone tell me where to find this message?
Re: cadillac premium care - 07/17/2008
... to find).usually the op code is on the coupon,use mj and 98 and put everything in net(on an oil change anyway).If you have questions on it call the dbc(8884146322)...
Re: Emissions Coverage - 01/18/2012
I have yet to figure out WHY service advisors and managers do this kind of thing to us...I dont have too many oil change programs yet but i hear we are gonna have more soon :(
Re: OP CODES LIST - 03/26/2012
I know JL has a list of service Z-op codes and their applications in with their help cards. Try that. Other than that I don't know of a master list of those anywhere. Are you looking for a specific oil change?
Z2262 - 03/08/2011
Could someone explain how to submit a Cadillac Premium care oil change. For some reason it is rejecting saying the amount for dexos is to much. I am submitting it in net.
Re: OIL, LUBE, AND FILTER COUPONS.... - 02/24/2010
For whatever reason I haven't been able to access that message, G_0000041021, for over a month. I do remember that for the Z2228 coupon, we could submit for $30 for regular oil change & rotate and for synthetics $45. Not sure about diesels though.
Re: GWM -- GM SERVICE CERTIFICATES - 03/12/2010
If the certificates you are speaking of are for the oil change, tire rotation where we submit for some money back, you need to make sure that the VIN matches what is on the certificate.
2020 Chevrolet Complete Care Maintenance - 02/27/2020
... one maintenance visit within 12 months of delivery (within 24 months for the Volt). The additional oil change allowance for the 2019 Corvette has been eliminated for 2020 models, therefore 2020 model year Corvettes are eligible for only one maintenance...
Forum - 06/25/2021
... an opportunity to work with the sales department on educating the customer of the first scheduled oil change on GM at time of delivery....
Forum - 05/11/2022
Hello! Any chance one of you know how much to pay the tech on this Corvette first maintenance service? I pay half hour for normal first visits, oil change and tire rotation.
Forum - 03/12/2019
In the LTG under preface. maintenance under CPO the labor code is 0600233 which allowed 60.00 for diesel oil change and tire rotation. Hope this will help.
How to get paid for Dye testing? - 06/19/2019
... and transmission, notice a spot on garage floor. We put in dye for us to check on his next oil change for the leak. We have Dye on the RO. Now, GM doesn't want Repair Orders left open to wait for this customer to come back,...
Forum - 12/19/2019
... charge back a claim, if it is not documented and correct. If it is in for LOF/ROTATION/MPVI, our oil change guys used to capture it. Since going to eAdvisor, it documents it in the Wokbench prinout...
Clock Time - 03/13/2020
... customer pay. Example: I have recall for 0.3 time which is warranty plus customer pay oil change 0.8 time - I have one flag punch time of 1.1 on the Job Card, is that correct? Please advise. Thank you...
Cadillac First Maintenance - 06/27/2023
... models will have 18 months to redeem the complimentary maintenance visit. The visit includes an oil change for vehicles with a gas or diesel engine, tire rotation, MPVI, and DEF refill for Cadillac vehicles with diesel engines. The first maintenance...
ZSSP: Special Sales Program - 02/04/2010
... dealership to generate sales. Typically the customer receives some sort of free service such as an oil change payable by GM. When submitting in GWM enter transaction type ZSSP, the labor operation number that corresponds to the program and the reimbursement...
Cruze Clean Turbo Diesel - 09/09/2014
When performing an engine oil/filter change on the 2014 Chevrolet Cruze equipped with a 2.0L diesel engine, it is critical that the diesel engine is not overfilled. The vehicle's engine oil capacity, including the oil filter, is 4.75 quarts of oil. If...
Customer Satisfaction Program 17019 Clarification - 02/17/2017
The oil and filter part numbers required for the oil change procedure are to be submitted in the Parts field of the transaction. No amount should be entered in the net item field. The recall bulletin contains a list of oil part numbers; dealers are to...
Maintenance Programs - 04/11/2024
... used for reimbursement. The Experience Buick Program provides one maintenance visit, including an oil change, tire rotation, and MPVI within the first 12 months of ownership. Transactions are submitted using labor operation 0600733. Reimbursement amounts...
Maintenance - 07/03/2013
Over the past several years we became familiar with GM issued coupons for maintenance (oil and filter change, tire rotation and MPVI). That trend no longer holds true. It is now more common to see a maintenance plan listed on the vehicle's IVH report...
The New Cadillac Certified Pre Owned Program - 07/03/2013
... Cadillac. This maintenance plan is not available to Florida residents. The maintenance includes:Oil changes based on the Oil Life Monitoring SystemTire rotation every 7,500 milesEngine air cleaner filter replacementPassenger compartment air filter replacementMulti-point...
What Would You Do - 12/14 - 11/25/2014
... opened a new job card for the customer's vehicle. The customer was visiting the store for an oil change and completion of the open recalls. The service advisor noted the oil change service on the first line of the job card and the recalls were added...
Re: Chevrolet 5-Year Protection - 01/15/2014
... Search option, select the Message Status All radio button with the Reference Number entered). Oil Change - dexos1: 0600583 0.3 hrs (passenger car, light duty truck, crossovers, SUVs) Oil Change - Diesel includes DEF: 0600563 0.4 hrs (light duty trucks/crossovers/SUVs) Tire...
Re: cpo maintenance rejecting - 06/22/2012
... Mile Maintenance Plan services should be scheduled in strict accordance with the vehicle‟s Oil Life Monitor system or as otherwise stated in the owner‟s manual. Dealer-ship repair order documentation must include the percent oil life remaining as...
GM'S REQUEST FOR INSPECTION ON BUYBACK - 10/15/2009
... INSPECT BEFORE THEY PICK UP THE VEHICLE FOR BUYBACK.. IT CAME IN FOR A C.E.L. WE FOUND CODES & LOW OIL LEVEL - WE CHANGED OIL & FILTER -- ALSO REAR DIFFERENTIAL NOISE & JERKY - WE CHECKED DIFF FLUID & ROAD TESTED, UNABLE TO DUPLICATE CONCERN --- HOW...
Forum - 05/12/2022
... like that but it might not be easy to do what you are suggesting. You might just bill the extra oil on completion of the repairs when you determine the cause. I might ask if you added 6 quarts, what is the total capacity? If a system was over 50%...
Forum - 06/06/2019
We have an hourly guy that does mostly oil changes and pdi's that is paid hourly. He does almost all of them.
GLC Labour Op Update - 06/19/2013
... Care Labour OperationsLegacy Code GLC Service DescriptionZ2262 0600503 Cadillac Premium Care Oil ChangeZ2263 0600513 Cadillac Premium Care Tire RotationZ2264 0600523 Cadillac Premium Care Passenger Air FilterZ2265 0600533 Cadillac Premium Care Engine...
Oil Program Price Increase - 08/09/2011
On August 1, 2011, all products on the ACDelco/Exxon Mobil Oil Program increased in price. The increase is due in part to changes in base oil and additive expenses. These increases have also affected the general market. In many cases the increases shown...
Re: 2014 certified service retail plan - 02/05/2014
From Global Message G_0000174541 (archived): 2014 Certified Service National Retail Plan & FAQ **Oil Change: Everyday Value $29.95 or less for conventional and $39.95 or less for dexos1 - for oil change, tire rotation, 27 point inspection, includes up...
Forum - 05/14/2021
I am averaging a loss of $40 for each $35 oil change. Yes that is right, they bill them at $75 and I move $40 to discount. What is even better is the last SM jacked up the labor from 32.50 to 42.50 because after I move it to discount they spread the money...
apprenticeship - 10/06/2021
... admin role of making all the magic happen. My question is that we have several guys who were in oil change that are moving to the apprenticeship role. I have one guy that has alot of experience in mechanics and does really well. It is my understanding...
PDI TIME PUNCH - 09/26/2019
... What happens at times is the advisor writes up the Job Card incorrectly and say for instance an oil change is written up as Customer Pay my tech will see the "C" and will not punch when they see the "C" but if they see a "W" then they typically punch. ...
Forum - 01/07/2020
... "make it official" so to speak. Chances are we won't see her again. We had to comp the cost of the oil change because she didn't bring any money (she thought it was free). She stated that next time she'll take it to one of those twenty dollar p...
What Would You Do - 04/20 - 03/27/2020
... states that the vehicle has an engine knock.Cause: Rod broke.Correction: Replace engine. Performed oil change. Concern resolved.How should the warranty administrator proceed with the repair? Is it necessary to obtain pre-approval from the PQC or the...
In the LTG under preface. maintenance under CPO the labor code is 0600233 which allowed 60.00 for diesel oil change and tire rotation. Hope this will help.
How to get paid for Dye testing? - 06/19/2019
... and transmission, notice a spot on garage floor. We put in dye for us to check on his next oil change for the leak. We have Dye on the RO. Now, GM doesn't want Repair Orders left open to wait for this customer to come back,...
Forum - 12/19/2019
... charge back a claim, if it is not documented and correct. If it is in for LOF/ROTATION/MPVI, our oil change guys used to capture it. Since going to eAdvisor, it documents it in the Wokbench prinout...
Clock Time - 03/13/2020
... customer pay. Example: I have recall for 0.3 time which is warranty plus customer pay oil change 0.8 time - I have one flag punch time of 1.1 on the Job Card, is that correct? Please advise. Thank you...
Cadillac First Maintenance - 06/27/2023
... models will have 18 months to redeem the complimentary maintenance visit. The visit includes an oil change for vehicles with a gas or diesel engine, tire rotation, MPVI, and DEF refill for Cadillac vehicles with diesel engines. The first maintenance...
ZSSP: Special Sales Program - 02/04/2010
... dealership to generate sales. Typically the customer receives some sort of free service such as an oil change payable by GM. When submitting in GWM enter transaction type ZSSP, the labor operation number that corresponds to the program and the reimbursement...
Cruze Clean Turbo Diesel - 09/09/2014
When performing an engine oil/filter change on the 2014 Chevrolet Cruze equipped with a 2.0L diesel engine, it is critical that the diesel engine is not overfilled. The vehicle's engine oil capacity, including the oil filter, is 4.75 quarts of oil. If...
Customer Satisfaction Program 17019 Clarification - 02/17/2017
The oil and filter part numbers required for the oil change procedure are to be submitted in the Parts field of the transaction. No amount should be entered in the net item field. The recall bulletin contains a list of oil part numbers; dealers are to...
Maintenance Programs - 04/11/2024
... used for reimbursement. The Experience Buick Program provides one maintenance visit, including an oil change, tire rotation, and MPVI within the first 12 months of ownership. Transactions are submitted using labor operation 0600733. Reimbursement amounts...
Maintenance - 07/03/2013
Over the past several years we became familiar with GM issued coupons for maintenance (oil and filter change, tire rotation and MPVI). That trend no longer holds true. It is now more common to see a maintenance plan listed on the vehicle's IVH report...
The New Cadillac Certified Pre Owned Program - 07/03/2013
... Cadillac. This maintenance plan is not available to Florida residents. The maintenance includes:Oil changes based on the Oil Life Monitoring SystemTire rotation every 7,500 milesEngine air cleaner filter replacementPassenger compartment air filter replacementMulti-point...
What Would You Do - 12/14 - 11/25/2014
... opened a new job card for the customer's vehicle. The customer was visiting the store for an oil change and completion of the open recalls. The service advisor noted the oil change service on the first line of the job card and the recalls were added...
Re: Chevrolet 5-Year Protection - 01/15/2014
... Search option, select the Message Status All radio button with the Reference Number entered). Oil Change - dexos1: 0600583 0.3 hrs (passenger car, light duty truck, crossovers, SUVs) Oil Change - Diesel includes DEF: 0600563 0.4 hrs (light duty trucks/crossovers/SUVs) Tire...
Re: cpo maintenance rejecting - 06/22/2012
... Mile Maintenance Plan services should be scheduled in strict accordance with the vehicle‟s Oil Life Monitor system or as otherwise stated in the owner‟s manual. Dealer-ship repair order documentation must include the percent oil life remaining as...
GM'S REQUEST FOR INSPECTION ON BUYBACK - 10/15/2009
... INSPECT BEFORE THEY PICK UP THE VEHICLE FOR BUYBACK.. IT CAME IN FOR A C.E.L. WE FOUND CODES & LOW OIL LEVEL - WE CHANGED OIL & FILTER -- ALSO REAR DIFFERENTIAL NOISE & JERKY - WE CHECKED DIFF FLUID & ROAD TESTED, UNABLE TO DUPLICATE CONCERN --- HOW...
Forum - 05/12/2022
... like that but it might not be easy to do what you are suggesting. You might just bill the extra oil on completion of the repairs when you determine the cause. I might ask if you added 6 quarts, what is the total capacity? If a system was over 50%...
Forum - 06/06/2019
We have an hourly guy that does mostly oil changes and pdi's that is paid hourly. He does almost all of them.
GLC Labour Op Update - 06/19/2013
... Care Labour OperationsLegacy Code GLC Service DescriptionZ2262 0600503 Cadillac Premium Care Oil ChangeZ2263 0600513 Cadillac Premium Care Tire RotationZ2264 0600523 Cadillac Premium Care Passenger Air FilterZ2265 0600533 Cadillac Premium Care Engine...
Oil Program Price Increase - 08/09/2011
On August 1, 2011, all products on the ACDelco/Exxon Mobil Oil Program increased in price. The increase is due in part to changes in base oil and additive expenses. These increases have also affected the general market. In many cases the increases shown...
Re: 2014 certified service retail plan - 02/05/2014
From Global Message G_0000174541 (archived): 2014 Certified Service National Retail Plan & FAQ **Oil Change: Everyday Value $29.95 or less for conventional and $39.95 or less for dexos1 - for oil change, tire rotation, 27 point inspection, includes up...
Forum - 05/14/2021
I am averaging a loss of $40 for each $35 oil change. Yes that is right, they bill them at $75 and I move $40 to discount. What is even better is the last SM jacked up the labor from 32.50 to 42.50 because after I move it to discount they spread the money...
apprenticeship - 10/06/2021
... admin role of making all the magic happen. My question is that we have several guys who were in oil change that are moving to the apprenticeship role. I have one guy that has alot of experience in mechanics and does really well. It is my understanding...
PDI TIME PUNCH - 09/26/2019
... What happens at times is the advisor writes up the Job Card incorrectly and say for instance an oil change is written up as Customer Pay my tech will see the "C" and will not punch when they see the "C" but if they see a "W" then they typically punch. ...
Forum - 01/07/2020
... "make it official" so to speak. Chances are we won't see her again. We had to comp the cost of the oil change because she didn't bring any money (she thought it was free). She stated that next time she'll take it to one of those twenty dollar p...
What Would You Do - 04/20 - 03/27/2020
... states that the vehicle has an engine knock.Cause: Rod broke.Correction: Replace engine. Performed oil change. Concern resolved.How should the warranty administrator proceed with the repair? Is it necessary to obtain pre-approval from the PQC or the...
Forum - 12/12/2023
... just difficult when you have a line of customers in front of you and you need to close out a CPO oil change, and you need to look up the specific vehicle to see how much GM will pay, then sometimes you look across and look at the wrong total and get...
When a vehicle becomes re-certified - 06/12/2023
... and are eligible for the 2 free maintenances, they both rejected for "repeat" of the last oil change claim. I contacted DBC and was told:This email is to inform you that the DBC <> has resolved your concern <>. The GWM system does...
Error 919 - 09/03/2015
... service for a 2013 Chevrolet Silverado. The dealership submitted the labor operation for an oil change, tire rotation, and MPVI for the 2- year Chevrolet Maintenance Program. The program allowed four service visits with a reimbursement of $35.After investigating...
Re: Chevrolet 5-Year Protection - 01/15/2014
... Car Light Duty Trucks/ Crossovers/SUVs Services Labor Op Code (All Models) Labor Time Labor Time Oil Change - dexosTM1 Z2359 0.3 0.3 Oil Change - Diesel includes DEF Z2356 NA 0.4 Tire Rotation* Z2357 0.2 0.3...
Forum - 05/11/2017
... mean that the customer may have signed after work was done. Because maybe there was an oil change done at 845am, the advisor/mgr then added a recall and reprinted the RO at 930am. I hope this makes sence, I guess long story short......
Re: cadillac premium care - 07/21/2008
... remember where I got it, somewhere on Dealerworld. Also if VISS says they have premium care then oil change and air and cabin filters are covered. That's all premium care covers. By the way engine air filters are M0043, max am't $38.00 and cabin filter...
Re: Emissions Coverage - 01/17/2012
... is NOT covered. I've had a lot less rejects and not so many fights. The Z labor ops for the oil change programs are a pain in the hiney but lucky for me I don't have to deal with many. ...
Coupons & Certificates - 11/18/2010
... that you have requested the correct repayment for the service provided. A great example is the oil change certificates, many of which provide a different level of reimbursement. ...
GMPP - 02/07/2012
... meet the basic maintenance requirements of most customers. The Smart Care service includes routine oil changes, oil filter replacements, chassis lubrication and tire rotations. Maintenance services are to be performed based on the recommended maintenance...
The New Certified Pre-Owned Program - 09/19/2011
... is required.All CPO vehicles now come with a 2-year/30,000 mile maintenance plan that includes oil/filter changes, tire rotations, and multi-point inspections. To be eligible for reimbursement, services must be performed when the Oil Life Monitoring...
CPO Warranty Coverage - 03/26/2019
... maintenance services. The maintenance services must be performed within 24 months or 24,000 miles. Oil change frequency is still based on the Oil Life Monitoring System (OLM); however, for convenience, the customer may have their oil changed regardless...
Chevrolet-Buick-GMC CPO Maintenance - 01/27/2022
... includes two maintenance visits within the first 2 years or 24,000 miles, whichever comes first. Oil change frequency is based on the Oil Life Monitoring System. The updated reimbursement amounts associated with the CBG CPO Maintenance program were released...
Forum - 01/19/2017
... office when someones out, on the service desk, I'm the IT person, and I have even changed oil when the oil changer gets sick and leaves. I guess I need to learn to say NO! I would like some advice on know to approach the owner obout getting compensated...
Maintenance Service Rejects - 07/23/2018
... A copy of the MPVI form must be attached, or easily able to access, to the job card. The percent oil life remaining must also be documented on the job card by the service advisors at the time of write up. The intent is to inform the customer that they...
Re: GW QUESTION cause/complaint codes - 02/03/2010
Oh OK! I knew about the promotion with the oil changes and rotates, but I FORGOT the G8's take up to that much oil! Oh boy!
Oil Consumption - 06/02/2015
Bulletin 02-06-01-027, Information on Higher Than Expected Oil Consumption, has recently been updated to add model years, update the RPO/VIN table, engine RPO's and update the oil consumption section. The bulletin applies to certain 2001-2015 Chevrolet...
Forum - 06/02/2021
... don't have the intelligence to explain to these customers that they should come in when the oil life is low, not at 1,000 miles. The other day one of my advisors just did the oil change because we didn't have the trans filter, so I handed it back...
What Would You Do - 05/22 - 04/26/2022
The owner of a 2013 Chevrolet Silverado had a concern of coolant mixed with oil when performing an oil change. The technician confirmed the concern, disassembled the engine, and sent the heads out for pressure testing. The machine shop found that the...
Corvette First Maintenance - 05/26/2021
... has increased to $275. The effective date of the increase was May 1, 2021. The service includes an oil and filter change, transmission filter change, and a MPVI. The reimbursement increased due to a labor time increase for the transmission filter change,...
Smart Care and Smart Care Wraps - 01/10/2014
... program is designed to meet a vehicle's basic maintenance requirements. Services include routine oil changes, oil filter replacements, chassis lubrications, and tire rotations. The program is effective on contracts sold on or after 10-1-2013 on vehicles...
What Would You Do - 04/14 - 04/03/2014
... will not start. The technician checked the condition of the vehicle and found that there was no oil in the engine. He determined that it was a result of the oil filter housing cap gasket leaking. The technician removed the engine from the vehicle, disassembled...
Re: What Would You Do - 04/14 - 04/25/2014
... will not start. The technician checked the condition of the vehicle and found that there was no oil in the engine. He determined that it was a result of the oil filter housing cap gasket leaking. The technician removed the engine from the vehicle, disassembled...
Re: What Would You Do - 04/14 - 04/25/2014
... will not start. The technician checked the condition of the vehicle and found that there was no oil in the engine. He determined that it was a result of the oil filter housing cap gasket leaking. The technician removed the engine from the vehicle, disassembled...
2013 Chevrolet Silverado 1500 Maintenance Program - 04/12/2013
... 30th. Enrollment in this program was required and ended March 8th. The maintenance offered is an oil and filter change; the oil must be ACDelco dexos1 and the filter must be an ACDelco oil filter. Also provided are a tire rotation and a multipoint vehicle...
Z Labour Operations - 09/19/2011
The Free Agent Retained Brands Program: One year free lube, oil and filter, four-tire rotation and 27-point vehicle inspection. Expires 12 months after the customer receives the certificate. Dealer reimbursement is $20 for conventional oil, including...
... just difficult when you have a line of customers in front of you and you need to close out a CPO oil change, and you need to look up the specific vehicle to see how much GM will pay, then sometimes you look across and look at the wrong total and get...
When a vehicle becomes re-certified - 06/12/2023
... and are eligible for the 2 free maintenances, they both rejected for "repeat" of the last oil change claim. I contacted DBC and was told:This email is to inform you that the DBC <> has resolved your concern <>. The GWM system does...
Error 919 - 09/03/2015
... service for a 2013 Chevrolet Silverado. The dealership submitted the labor operation for an oil change, tire rotation, and MPVI for the 2- year Chevrolet Maintenance Program. The program allowed four service visits with a reimbursement of $35.After investigating...
Re: Chevrolet 5-Year Protection - 01/15/2014
... Car Light Duty Trucks/ Crossovers/SUVs Services Labor Op Code (All Models) Labor Time Labor Time Oil Change - dexosTM1 Z2359 0.3 0.3 Oil Change - Diesel includes DEF Z2356 NA 0.4 Tire Rotation* Z2357 0.2 0.3...
Forum - 05/11/2017
... mean that the customer may have signed after work was done. Because maybe there was an oil change done at 845am, the advisor/mgr then added a recall and reprinted the RO at 930am. I hope this makes sence, I guess long story short......
Re: cadillac premium care - 07/21/2008
... remember where I got it, somewhere on Dealerworld. Also if VISS says they have premium care then oil change and air and cabin filters are covered. That's all premium care covers. By the way engine air filters are M0043, max am't $38.00 and cabin filter...
Re: Emissions Coverage - 01/17/2012
... is NOT covered. I've had a lot less rejects and not so many fights. The Z labor ops for the oil change programs are a pain in the hiney but lucky for me I don't have to deal with many. ...
Coupons & Certificates - 11/18/2010
... that you have requested the correct repayment for the service provided. A great example is the oil change certificates, many of which provide a different level of reimbursement. ...
GMPP - 02/07/2012
... meet the basic maintenance requirements of most customers. The Smart Care service includes routine oil changes, oil filter replacements, chassis lubrication and tire rotations. Maintenance services are to be performed based on the recommended maintenance...
The New Certified Pre-Owned Program - 09/19/2011
... is required.All CPO vehicles now come with a 2-year/30,000 mile maintenance plan that includes oil/filter changes, tire rotations, and multi-point inspections. To be eligible for reimbursement, services must be performed when the Oil Life Monitoring...
CPO Warranty Coverage - 03/26/2019
... maintenance services. The maintenance services must be performed within 24 months or 24,000 miles. Oil change frequency is still based on the Oil Life Monitoring System (OLM); however, for convenience, the customer may have their oil changed regardless...
Chevrolet-Buick-GMC CPO Maintenance - 01/27/2022
... includes two maintenance visits within the first 2 years or 24,000 miles, whichever comes first. Oil change frequency is based on the Oil Life Monitoring System. The updated reimbursement amounts associated with the CBG CPO Maintenance program were released...
Forum - 01/19/2017
... office when someones out, on the service desk, I'm the IT person, and I have even changed oil when the oil changer gets sick and leaves. I guess I need to learn to say NO! I would like some advice on know to approach the owner obout getting compensated...
Maintenance Service Rejects - 07/23/2018
... A copy of the MPVI form must be attached, or easily able to access, to the job card. The percent oil life remaining must also be documented on the job card by the service advisors at the time of write up. The intent is to inform the customer that they...
Re: GW QUESTION cause/complaint codes - 02/03/2010
Oh OK! I knew about the promotion with the oil changes and rotates, but I FORGOT the G8's take up to that much oil! Oh boy!
Oil Consumption - 06/02/2015
Bulletin 02-06-01-027, Information on Higher Than Expected Oil Consumption, has recently been updated to add model years, update the RPO/VIN table, engine RPO's and update the oil consumption section. The bulletin applies to certain 2001-2015 Chevrolet...
Forum - 06/02/2021
... don't have the intelligence to explain to these customers that they should come in when the oil life is low, not at 1,000 miles. The other day one of my advisors just did the oil change because we didn't have the trans filter, so I handed it back...
What Would You Do - 05/22 - 04/26/2022
The owner of a 2013 Chevrolet Silverado had a concern of coolant mixed with oil when performing an oil change. The technician confirmed the concern, disassembled the engine, and sent the heads out for pressure testing. The machine shop found that the...
Corvette First Maintenance - 05/26/2021
... has increased to $275. The effective date of the increase was May 1, 2021. The service includes an oil and filter change, transmission filter change, and a MPVI. The reimbursement increased due to a labor time increase for the transmission filter change,...
Smart Care and Smart Care Wraps - 01/10/2014
... program is designed to meet a vehicle's basic maintenance requirements. Services include routine oil changes, oil filter replacements, chassis lubrications, and tire rotations. The program is effective on contracts sold on or after 10-1-2013 on vehicles...
What Would You Do - 04/14 - 04/03/2014
... will not start. The technician checked the condition of the vehicle and found that there was no oil in the engine. He determined that it was a result of the oil filter housing cap gasket leaking. The technician removed the engine from the vehicle, disassembled...
Re: What Would You Do - 04/14 - 04/25/2014
... will not start. The technician checked the condition of the vehicle and found that there was no oil in the engine. He determined that it was a result of the oil filter housing cap gasket leaking. The technician removed the engine from the vehicle, disassembled...
Re: What Would You Do - 04/14 - 04/25/2014
... will not start. The technician checked the condition of the vehicle and found that there was no oil in the engine. He determined that it was a result of the oil filter housing cap gasket leaking. The technician removed the engine from the vehicle, disassembled...
2013 Chevrolet Silverado 1500 Maintenance Program - 04/12/2013
... 30th. Enrollment in this program was required and ended March 8th. The maintenance offered is an oil and filter change; the oil must be ACDelco dexos1 and the filter must be an ACDelco oil filter. Also provided are a tire rotation and a multipoint vehicle...
Z Labour Operations - 09/19/2011
The Free Agent Retained Brands Program: One year free lube, oil and filter, four-tire rotation and 27-point vehicle inspection. Expires 12 months after the customer receives the certificate. Dealer reimbursement is $20 for conventional oil, including...
DEF FLUID TOP OFF FOR CPO MAINTENANCE - 03/12/2019
... purchased 2 CPO maintenance visits. Vehicle is a Silverado Diesel that takes #10 quarts of oil, a filter and #10 DEF fluid. Typically, during their first 2 "free" oil changes, we got paid $85.00 (0600723). Now with CPO (0600213) we can...
Increased reimbursement rates for maintenance programs - 12/01/2021
... effective November 1, 2021. The rate increases were implemented to cover the rising costs of oil and filters necessary to perform the service event. Note: Reimbursement rates for the CPO Maintenance Programs have not changed. The First Maintenance Service...
Waiting Rooms - 10/31/2014
... customers waiting? Simply because dealers are performing more express type services, including oil changes and tire rotations. For quick jobs, people are more apt to wait. Some brands are making the change by modeling their waiting rooms after upscale...
Maintenance Coupon Reminder - 04/13/2012
... RouteOne customers received two maintenance certificates, and each included a complimentary lube, oil and filter, tire rotation and 27-point inspection. Dealerships participating in the program are required to accept a fixed reimbursement amount for...
CPO Warranty Coverage - 03/21/2017
... date received four. The maintenance services must be performed within 24 months or 24,000 miles. Oil change frequency is still based on the Oil Life Monitoring System (OLM); however, for convenience, the customer may have their oil changed regardless...
What Would You Do? 08/08 - 10/14/2008
A customer with a 2004 Dodge Intrepid recently visited their local C/D/J dealership for an oil change. The vehicle had 32,421 miles on it. A few weeks after the service visit the customer was back in the service department with a concern of an oil leak...
Memorable Customers - 11/11/2008
... We had an elderly gentleman that would come in every month for something, whether it was an oil change or factory work. He just loved coming in to see us. He would visit with me at the cashier booth sometimes for hours. I would share my lunch with him...
Rules Have Reasons - 03/31/2008
... bays, one of which is an alignment rack. On a very busy Friday, we had a customer come in for an oil change. He was an eldery man who required a wheel chair to get around. He asked if he could pull his vehicle into the shop and go up on the lift with...
OP CODES LIST - 03/26/2012
Where could I find a list of Op Codes? Specifically, oil change. Thanks, EJ
Increased Rates for Maintenance - 07/27/2022
... effective August 1, 2022. The rate increases were implemented to cover the rising costs of oil and filters necessary to perform the service event. The First Maintenance Service Visit includes one oil change visit within one year of ownership,...
Forum - 03/31/2023
Is your parts mark up higher than 40% mark up? Since I believe the oil change prices on the list are based on the 40% mark up, I usually have parts bring the parts back to the 40% amount and then it falls in line. We always look at the first...
Completing the Repair - 04/12/2011
... each and every repair made in the service department, even those that are only scheduled for an oil change.Those processes are an integral part of the service department operating standards. Without structured processes in place the department may not...
July 2012 Recall Update - 07/02/2012
... the 2011-2012 GMC Acadia, Canyon, Sierra, Terrain, Yukon, Yukon XL.Product Safety Recall 12081 - Oil Spills or Leaks onto Hot Surfaces: Approximately 413,000 vehicles are involved in this recall which addresses a condition in which an improper engine...
Chevrolet Buick GMC CPO Maintenance Program - 08/05/2022
... with a two year, 24,000 mile complimentary maintenance plan. Program features included are Oil and oil filter change based on Oil Life Monitor indicating time to change oil, or an interval as stated in the owners' manual Tire rotation, Multi Point Vehicle...
MID ENGINE CORVETTE FIRST FREE SERVICE - 07/30/2020
... to include a required change of the transmission filter and fluid top off and includes the oil and filter change. GM's allowance for this is $205. Okay, that's fine and dandy, but... filter $191.86fluid $41.40oil $68.96filter $7.25So that's $309.47 and...
BULLETIN PI0562E - 12/27/2012
HAS ANYONE SUBMITTED A CLAIM ON THIS BULLETIN AND IF SO DID YOU INCLUDE THE OIL AND FILTER CHANGE WITH THE CLAIM??
gm message G-0000135297 - 10/29/2012
Labor Op Z2390 ..complimentary oil and filter change and tire rotation ,multi-poimt insp..how much goes in net amount..i cant seem to print the message THANKS
2014 certified service retail plan - 02/04/2014
is anyone else on this promotion 2014 Certified Service Retail Plan that takes the place of the Debit Cards..to change oil and filter, rotate tires, replaced brakes, and now Replace Battery..there are Labor Ops but do not list an amount to put in Net...
2015 TOP OFF DEF - 12/15/2014
We have had a couple of customers come in to have DEF topped off in between oil changes, has anyone else encountered this? Is so, have been able to charge it out separate from the $85.00 maintenance?
Re: Technician Training - 06/09/2015
... them pay and not kick on you. Otherwise I think the system will only allow them to do the warranty oil changes and PDI fluid add times. I don't have a bulletin number though. Sorry.......
Forum - 01/23/2017
Change oil??? I don't think so! There is no one to cover for me when I've been out either and I'm not sure that I would want someone mucking up the works. My advisors do the best they can and then I try and double check everything before I...
Re: ANY HYUNDAI PEOPLE OUT THERE I HAVE A QUESTION ABOUT THIS FREE OIL FILTER PROGRAM - 05/12/2009
... dealer through your open parts account. Do not bill this under warranty. Hyundai is looking for cp oil changes. op HM33 under cp and they will pay you back...
Re: RECALL - 02/16/2009
... dealer for 7 years, and yes, the Lexus people are the same. They don't even want to pay for their oil changes or air filters or even wipers anymore.......
Cadillac dealership with Drac if no Drac available - 02/25/2020
... for service? Most of our Cadillac customers think they are suppose to receive a vehicle even for oil changes and when is the cut off for a Cadillac customer receiving a vehicle is this only under bumper to bumper warranty?Format: Article...
Forum - 08/20/2021
... and we sold it to someone as a GMS discount vehicle 100 miles ago. It should have had its oil changed before the customer even got the vehicle. Sales department strikes again. ...
... purchased 2 CPO maintenance visits. Vehicle is a Silverado Diesel that takes #10 quarts of oil, a filter and #10 DEF fluid. Typically, during their first 2 "free" oil changes, we got paid $85.00 (0600723). Now with CPO (0600213) we can...
Increased reimbursement rates for maintenance programs - 12/01/2021
... effective November 1, 2021. The rate increases were implemented to cover the rising costs of oil and filters necessary to perform the service event. Note: Reimbursement rates for the CPO Maintenance Programs have not changed. The First Maintenance Service...
Waiting Rooms - 10/31/2014
... customers waiting? Simply because dealers are performing more express type services, including oil changes and tire rotations. For quick jobs, people are more apt to wait. Some brands are making the change by modeling their waiting rooms after upscale...
Maintenance Coupon Reminder - 04/13/2012
... RouteOne customers received two maintenance certificates, and each included a complimentary lube, oil and filter, tire rotation and 27-point inspection. Dealerships participating in the program are required to accept a fixed reimbursement amount for...
CPO Warranty Coverage - 03/21/2017
... date received four. The maintenance services must be performed within 24 months or 24,000 miles. Oil change frequency is still based on the Oil Life Monitoring System (OLM); however, for convenience, the customer may have their oil changed regardless...
What Would You Do? 08/08 - 10/14/2008
A customer with a 2004 Dodge Intrepid recently visited their local C/D/J dealership for an oil change. The vehicle had 32,421 miles on it. A few weeks after the service visit the customer was back in the service department with a concern of an oil leak...
Memorable Customers - 11/11/2008
... We had an elderly gentleman that would come in every month for something, whether it was an oil change or factory work. He just loved coming in to see us. He would visit with me at the cashier booth sometimes for hours. I would share my lunch with him...
Rules Have Reasons - 03/31/2008
... bays, one of which is an alignment rack. On a very busy Friday, we had a customer come in for an oil change. He was an eldery man who required a wheel chair to get around. He asked if he could pull his vehicle into the shop and go up on the lift with...
OP CODES LIST - 03/26/2012
Where could I find a list of Op Codes? Specifically, oil change. Thanks, EJ
Increased Rates for Maintenance - 07/27/2022
... effective August 1, 2022. The rate increases were implemented to cover the rising costs of oil and filters necessary to perform the service event. The First Maintenance Service Visit includes one oil change visit within one year of ownership,...
Forum - 03/31/2023
Is your parts mark up higher than 40% mark up? Since I believe the oil change prices on the list are based on the 40% mark up, I usually have parts bring the parts back to the 40% amount and then it falls in line. We always look at the first...
Completing the Repair - 04/12/2011
... each and every repair made in the service department, even those that are only scheduled for an oil change.Those processes are an integral part of the service department operating standards. Without structured processes in place the department may not...
July 2012 Recall Update - 07/02/2012
... the 2011-2012 GMC Acadia, Canyon, Sierra, Terrain, Yukon, Yukon XL.Product Safety Recall 12081 - Oil Spills or Leaks onto Hot Surfaces: Approximately 413,000 vehicles are involved in this recall which addresses a condition in which an improper engine...
Chevrolet Buick GMC CPO Maintenance Program - 08/05/2022
... with a two year, 24,000 mile complimentary maintenance plan. Program features included are Oil and oil filter change based on Oil Life Monitor indicating time to change oil, or an interval as stated in the owners' manual Tire rotation, Multi Point Vehicle...
MID ENGINE CORVETTE FIRST FREE SERVICE - 07/30/2020
... to include a required change of the transmission filter and fluid top off and includes the oil and filter change. GM's allowance for this is $205. Okay, that's fine and dandy, but... filter $191.86fluid $41.40oil $68.96filter $7.25So that's $309.47 and...
BULLETIN PI0562E - 12/27/2012
HAS ANYONE SUBMITTED A CLAIM ON THIS BULLETIN AND IF SO DID YOU INCLUDE THE OIL AND FILTER CHANGE WITH THE CLAIM??
gm message G-0000135297 - 10/29/2012
Labor Op Z2390 ..complimentary oil and filter change and tire rotation ,multi-poimt insp..how much goes in net amount..i cant seem to print the message THANKS
2014 certified service retail plan - 02/04/2014
is anyone else on this promotion 2014 Certified Service Retail Plan that takes the place of the Debit Cards..to change oil and filter, rotate tires, replaced brakes, and now Replace Battery..there are Labor Ops but do not list an amount to put in Net...
2015 TOP OFF DEF - 12/15/2014
We have had a couple of customers come in to have DEF topped off in between oil changes, has anyone else encountered this? Is so, have been able to charge it out separate from the $85.00 maintenance?
Re: Technician Training - 06/09/2015
... them pay and not kick on you. Otherwise I think the system will only allow them to do the warranty oil changes and PDI fluid add times. I don't have a bulletin number though. Sorry.......
Forum - 01/23/2017
Change oil??? I don't think so! There is no one to cover for me when I've been out either and I'm not sure that I would want someone mucking up the works. My advisors do the best they can and then I try and double check everything before I...
Re: ANY HYUNDAI PEOPLE OUT THERE I HAVE A QUESTION ABOUT THIS FREE OIL FILTER PROGRAM - 05/12/2009
... dealer through your open parts account. Do not bill this under warranty. Hyundai is looking for cp oil changes. op HM33 under cp and they will pay you back...
Re: RECALL - 02/16/2009
... dealer for 7 years, and yes, the Lexus people are the same. They don't even want to pay for their oil changes or air filters or even wipers anymore.......
Cadillac dealership with Drac if no Drac available - 02/25/2020
... for service? Most of our Cadillac customers think they are suppose to receive a vehicle even for oil changes and when is the cut off for a Cadillac customer receiving a vehicle is this only under bumper to bumper warranty?Format: Article...
Forum - 08/20/2021
... and we sold it to someone as a GMS discount vehicle 100 miles ago. It should have had its oil changed before the customer even got the vehicle. Sales department strikes again. ...
Certified Service Private Offer - 06/29/2021
... with transaction type ZSSP with the reimbursement claimed in the Miscellaneous Net Item field. Oil changes and flushes are excluded from the offer. Reference: GCUS-9-11346...
There is an on/off button? - 05/29/2009
Our service department changed the oil in a lady's car and did a safety inspection while she waited. When done, I pulled her car out front and met her in the lobby with her invoice. She paid the cashier and about 5 minutes later returned and was all upset...
CBG CPO Warranty Coverge - 04/13/2022
... vehicles receive two maintenance services that must be performed within 24 months or 24,000 miles. Oil change frequency is still based on the Oil Life Monitoring System (OLM); however, for convenience, the customer may have their oil changed regardless...
Re: Help with SATURN car care maitenance plan - 05/12/2010
X3600 PAYS .9 @ CURRENT LABOR RATE WHICH INCLUDES CHANGE ENGINE OIL & FILTER (& TIRE ROTATION EVERY 6,000 MILES). X3610 PAYS 1.2 @ CURRENT LABOR RATE WHICH INCLUDES CHANGE ENGINE OIL & FILTER & BOTH AIR FILTERS AS NEEDED (THIS LABOR OP DOES NOT INCLUDE...
Cadillac Maintenance - 06/15/2023
... year and beyond, vehicles are covered with one service within the first 18 months of ownership. Oil change, tire rotation, and MPVI are all covered during the first maintenance visit, in accordance with guidance from the vehicle's Oil Life Monitoring...
Re: Dexos credit submissions - 01/11/2013
... pay only RO, which has no warranty information in GWM, do you use the line that the original oil change was put on the jobcard or do you add a line? I have only been processing warranty 6 months and this is new to me. Just found out about the Dexos...
Complimentary Anniversary LOF Labor Op - 04/17/2012
Again, I must have missed the message that tells the labor ops for this: "Complimentary Oil Change, Tire Rotaion & 27 Point Vehicle Inspection offer to celebrate your anniversary. Congratulations on two years with your Buick from....." A Buick customer...
Forum - 02/09/2018
... perform the repair." She went back and forth with me a few times because we accidentally missed an oil change that was billed, I had to eat that because the check had already been cashed. I did get them reimbursed for tax and shop using this documentation...
Forum - 11/16/2018
... while to pinpoint something that doesn't pay that much. I tried billing a shuttle recently for an oil change but it didn't work. The same day loaner on a 2/24 I know better than to try....
Forum - 12/18/2018
UPDATE: As of 2019, vehicles will receive ONE maintenance to include an oil change, tire rotation and multi-point vehicle inspection. The customer (at time of vehicle delivery) will be given the option to purchase Optional...
Forum - 08/01/2018
... My advisors still miss it! We have an internal account to provide our clients with one free oil change if they purchased the vehicle here, they just back it out of warranty and bill it to that account. Ooops I didn't read your post carefully enough....
April 2019 Recall Update - 03/27/2019
... vehicles and remains in effect until November 30, 2020. Customer Satisfaction Recall 18368-02: Oil Pump High Pressure: The recall bulletin applies to vehicles in Canada, or currently or previously registered in the state of Alaska. The recall has been...
Reject of the Month - May 2021 - 04/29/2021
... going over 25 mph. The technician at their local dealership found that the vehicle was leaking oil from the rear main crank seal. The leak was found to have been caused by a plugged and frozen PCV. The technician replaced the rear main seal and...
Spin-On Oil Filter UPF63R - 02/21/2019
... Chevrolet, and GMC vehicles equipped with either a 3.6L (LGX) or 3.0L (LGW) engine have higher oil pump pressure in order to accommodate engine cam phasing and high-speed bearing requirements. Due to these requirements, the oil filter performance was...
Certified Pre-Owned Resource Center - 02/20/2018
... 12 months/12,000 miles. This warranty includes a 2-year/24,000 maintenance plan that includes an oil change, tire rotation, and a multipoint vehicle inspection. The MVI form must be attached to the job card; the oil life percent remaining must be documented...
2017 MY Cadillac Premium Care Maintenance - 07/28/2016
... in the Dealership Policies, Procedures, and Manuals section. As always, covered services include: oil changes, tire rotations, engine air cleaner filter replacement, passenger compartment air filter replacement, and MPVI. Additionally:The service must...
Dexos Oil - 12/22/2010
FYI: All 2011 vehicles are required to use engine oil with the dexos certification mark on the container. They are filled at the factory with dexos-approved engine oil. The 2011 owner's manual states- "Notice: Use only engine oil that is approved to...
Maintenance Offers - 08/09/2012
GM Card Route One Program: New card members receive two maintenance certificates that include a complimentary lube, oil and filter, four-tire rotation and a 27-point vehicle inspection.A ZSSP transaction is submitted for reimbursement for the maintenance...
March 2012 Recall Update - 03/08/2012
... equipped with a 2.8L/3.6L engine. Under certain driving conditions and with the vehicle's original oil change intervals, the timing chain could wear prematurely and cause the illumination of the service engine soon light. Dealers are to replace the timing...
Warranty 101: Change - 06/08/2011
Change: an exchange, substitution or replacement of something or somebody...a variance from a routine or pattern, especially a welcome one...For many, change is exciting and something to look forward to; like purchasing a new car to replace the 15-year ...
Recall/Campaign Review - 02/23/2011
Looking out for subtle changes that add to big $... The longer that recall repairs are available the more they evolve; adding small but significant changes along the way. Occasionally changes are made to the labour time, parts required, or net item expenditure....
Re: CBG PRE-OWNED LIMITED - 03/20/2012
On this plan.... what if its been close to 5000 miles so your oil needs changed ** but isnt a tire rotation every 7500 .... so you wouldnt need the tire rotation /// where does this scenerio fall within the plan ???
ZSET TRANSACTION FOR SLUDGE ENGINE - 12/08/2017
We had a customer come in with a Traverse that is still under Powertrain coverage, but has not changed his oil in roughly 30,000 miles. The oil is so thick it won't drain. The customer has no maintenance records. The vehicle needs an engine due to the...
Re: BULLETIN PI0562E - 12/28/2012
my service manager was asking about it i looked a he bulletin too didnt see where it said to change the oil and filter just curious what everyone else was doing, thanks for the imput
Forum - 09/19/2023
... later and say "it pays $xxx" like I am going to sit for 3 weeks waiting for a reply to submit an oil change. No instead they force us to increase our reject rate as we guess over and over until we hit the jackpot. And even after all that they don't update...
... with transaction type ZSSP with the reimbursement claimed in the Miscellaneous Net Item field. Oil changes and flushes are excluded from the offer. Reference: GCUS-9-11346...
There is an on/off button? - 05/29/2009
Our service department changed the oil in a lady's car and did a safety inspection while she waited. When done, I pulled her car out front and met her in the lobby with her invoice. She paid the cashier and about 5 minutes later returned and was all upset...
CBG CPO Warranty Coverge - 04/13/2022
... vehicles receive two maintenance services that must be performed within 24 months or 24,000 miles. Oil change frequency is still based on the Oil Life Monitoring System (OLM); however, for convenience, the customer may have their oil changed regardless...
Re: Help with SATURN car care maitenance plan - 05/12/2010
X3600 PAYS .9 @ CURRENT LABOR RATE WHICH INCLUDES CHANGE ENGINE OIL & FILTER (& TIRE ROTATION EVERY 6,000 MILES). X3610 PAYS 1.2 @ CURRENT LABOR RATE WHICH INCLUDES CHANGE ENGINE OIL & FILTER & BOTH AIR FILTERS AS NEEDED (THIS LABOR OP DOES NOT INCLUDE...
Cadillac Maintenance - 06/15/2023
... year and beyond, vehicles are covered with one service within the first 18 months of ownership. Oil change, tire rotation, and MPVI are all covered during the first maintenance visit, in accordance with guidance from the vehicle's Oil Life Monitoring...
Re: Dexos credit submissions - 01/11/2013
... pay only RO, which has no warranty information in GWM, do you use the line that the original oil change was put on the jobcard or do you add a line? I have only been processing warranty 6 months and this is new to me. Just found out about the Dexos...
Complimentary Anniversary LOF Labor Op - 04/17/2012
Again, I must have missed the message that tells the labor ops for this: "Complimentary Oil Change, Tire Rotaion & 27 Point Vehicle Inspection offer to celebrate your anniversary. Congratulations on two years with your Buick from....." A Buick customer...
Forum - 02/09/2018
... perform the repair." She went back and forth with me a few times because we accidentally missed an oil change that was billed, I had to eat that because the check had already been cashed. I did get them reimbursed for tax and shop using this documentation...
Forum - 11/16/2018
... while to pinpoint something that doesn't pay that much. I tried billing a shuttle recently for an oil change but it didn't work. The same day loaner on a 2/24 I know better than to try....
Forum - 12/18/2018
UPDATE: As of 2019, vehicles will receive ONE maintenance to include an oil change, tire rotation and multi-point vehicle inspection. The customer (at time of vehicle delivery) will be given the option to purchase Optional...
Forum - 08/01/2018
... My advisors still miss it! We have an internal account to provide our clients with one free oil change if they purchased the vehicle here, they just back it out of warranty and bill it to that account. Ooops I didn't read your post carefully enough....
April 2019 Recall Update - 03/27/2019
... vehicles and remains in effect until November 30, 2020. Customer Satisfaction Recall 18368-02: Oil Pump High Pressure: The recall bulletin applies to vehicles in Canada, or currently or previously registered in the state of Alaska. The recall has been...
Reject of the Month - May 2021 - 04/29/2021
... going over 25 mph. The technician at their local dealership found that the vehicle was leaking oil from the rear main crank seal. The leak was found to have been caused by a plugged and frozen PCV. The technician replaced the rear main seal and...
Spin-On Oil Filter UPF63R - 02/21/2019
... Chevrolet, and GMC vehicles equipped with either a 3.6L (LGX) or 3.0L (LGW) engine have higher oil pump pressure in order to accommodate engine cam phasing and high-speed bearing requirements. Due to these requirements, the oil filter performance was...
Certified Pre-Owned Resource Center - 02/20/2018
... 12 months/12,000 miles. This warranty includes a 2-year/24,000 maintenance plan that includes an oil change, tire rotation, and a multipoint vehicle inspection. The MVI form must be attached to the job card; the oil life percent remaining must be documented...
2017 MY Cadillac Premium Care Maintenance - 07/28/2016
... in the Dealership Policies, Procedures, and Manuals section. As always, covered services include: oil changes, tire rotations, engine air cleaner filter replacement, passenger compartment air filter replacement, and MPVI. Additionally:The service must...
Dexos Oil - 12/22/2010
FYI: All 2011 vehicles are required to use engine oil with the dexos certification mark on the container. They are filled at the factory with dexos-approved engine oil. The 2011 owner's manual states- "Notice: Use only engine oil that is approved to...
Maintenance Offers - 08/09/2012
GM Card Route One Program: New card members receive two maintenance certificates that include a complimentary lube, oil and filter, four-tire rotation and a 27-point vehicle inspection.A ZSSP transaction is submitted for reimbursement for the maintenance...
March 2012 Recall Update - 03/08/2012
... equipped with a 2.8L/3.6L engine. Under certain driving conditions and with the vehicle's original oil change intervals, the timing chain could wear prematurely and cause the illumination of the service engine soon light. Dealers are to replace the timing...
Warranty 101: Change - 06/08/2011
Change: an exchange, substitution or replacement of something or somebody...a variance from a routine or pattern, especially a welcome one...For many, change is exciting and something to look forward to; like purchasing a new car to replace the 15-year ...
Recall/Campaign Review - 02/23/2011
Looking out for subtle changes that add to big $... The longer that recall repairs are available the more they evolve; adding small but significant changes along the way. Occasionally changes are made to the labour time, parts required, or net item expenditure....
Re: CBG PRE-OWNED LIMITED - 03/20/2012
On this plan.... what if its been close to 5000 miles so your oil needs changed ** but isnt a tire rotation every 7500 .... so you wouldnt need the tire rotation /// where does this scenerio fall within the plan ???
ZSET TRANSACTION FOR SLUDGE ENGINE - 12/08/2017
We had a customer come in with a Traverse that is still under Powertrain coverage, but has not changed his oil in roughly 30,000 miles. The oil is so thick it won't drain. The customer has no maintenance records. The vehicle needs an engine due to the...
Re: BULLETIN PI0562E - 12/28/2012
my service manager was asking about it i looked a he bulletin too didnt see where it said to change the oil and filter just curious what everyone else was doing, thanks for the imput
Forum - 09/19/2023
... later and say "it pays $xxx" like I am going to sit for 3 weeks waiting for a reply to submit an oil change. No instead they force us to increase our reject rate as we guess over and over until we hit the jackpot. And even after all that they don't update...
Verifying The Repair Process - 04/28/2016
Verifying The Repair Process: The technician notes on the job card state that a 2015 Chevrolet Express had an oil leak and required replacement of the crankshaft rear oil seal. The repair was completed and documented by the technician with time punches...
Air Conditioning Season - 04/28/2016
... the label placed on or near the evaporator core inside the HVAC module.Ensure that the correct PAG oil (Polyalkylene Glycol Compressor oil) is used during the repair as called out in SI. There are multiple PAG oils released to service vehicles with R-1234yf....
Scheduled Maintenance Programs - 04/03/2014
... for select 2013 and 2014 model year vehicles. The Scheduled Maintenance Programs consist of oil changes, tire rotations and Multi-Point Vehicle Inspections (up to 4 service events). The quick reference sheet provides specific information about the...
Forum - 08/01/2018
Have you looked at the transaction history on the bottom and see if it has had it's applicable oil changes?. Our top has shown them to be active before under applicable warranties even if they both have been used.
Emissions Coverage - 01/17/2012
... who else has had enough of all of these crazy Z ops for all of the different programs going on for oil changes? ...
Re: Emissions Coverage - 01/18/2012
... The longer I do this the more frustrating it gets. We've been getting all sorts of the Z op oil changes, everything from CPO maintenance to coupons and special offers....
Re: 2 year/30000 mile standard CPO maintenance plan - 08/31/2011
... Pre-ownded operations guide. Within the guide (near the end) will be a list of Z op's for the the oil changes and the dollar amount you can claim, also a list of op's that are covered under the warranty. Alot is Not covered!:) Hope this helps....
Change in Transmission Add Condition Documentation & Submission - 05/17/2010
#09-07-30-018A: Warranty Administration - Change in Automatic Transmission Add Condition Documentation and Claim Submission - (May 12, 2010) Everyone should review this....
Re: WIRING REPAIR LABOR OP/REQUIREMENT CHANGE - 09/20/2010
i just happen to have a wiring repair ..harness chaffed and shorted drivers seat frame..tech repaired and repositioned seat harness..tech said his grids do not go that far and neither do mine..where do we find the harness routing view doc id...oooh this ...
Re: WIRING REPAIR LABOR OP/REQUIREMENT CHANGE - 09/20/2010
... (this one would be harness routing views). Then the tech needs to choose WHICH harness and voila! Twenty steps later......hahahaha....
Re: WIRING REPAIR LABOR OP/REQUIREMENT CHANGE - 09/20/2010
thanks for your help ..i found what i was looking for..didnt need the tech's help..sure do like it when i learn something new doing this job....
Re: WIRING REPAIR LABOR OP/REQUIREMENT CHANGE - 09/21/2010
[quote] CONNIEV: thanks for your help ..i found what i was looking for..didnt need the tech's help..sure do like it when i learn something new doing this job.... [/quote] So your tech is having YOU look up the location of the failed part on the grid? ...
Re: WIRING REPAIR LABOR OP/REQUIREMENT CHANGE - 09/21/2010
not really he is good at putting enough info on tickets.i did ask him about it dont think he knew about the bulletin and his grids didnt go far enough..he knows how to look it up now...thanks for the info
WIRING REPAIR LABOR OP/REQUIREMENT CHANGE - 05/04/2010
Just a heads up-there are new labor ops and submission requirements for wiring repairs on 2010 and newer vehicles. Check out bulletin 10-00-89-005. The new labor ops are in the LTG now. I just bet the techs are gonna love this one! ;-)
Re: WIRING REPAIR LABOR OP/REQUIREMENT CHANGE - 05/04/2010
Thanks Mark! My techs are already rolling their eyes at me! LOL!
Re: WIRING REPAIR LABOR OP/REQUIREMENT CHANGE - 05/04/2010
Can't take too much credit-I found it on another board, but wanted to pass along the info!
Re: WIRING REPAIR LABOR OP/REQUIREMENT CHANGE - 05/05/2010
Thanks Mark!
Labor Op Time Change - 10/23/2007
The labor time for a power steering gear replacement was reduced to 2.2 hours, effective October 9, 2007 for the 2005-2007 Dodge Caravan and Chrysler Town & Country. The labor operation, 19-00-01-05, previously paid 3.1 hours. The time was reduced due ...
GMVIS Changes - 05/29/2008
Anyone else noticed the new fields showing in GMVIS? There is now a Check History section located under the Claim History section on the Summary page. And if you go into the Claim History page it now also shows auth code and person, and also line total ...
Re: GMVIS Changes - 06/02/2008
INTERESTING---WILL BE GREAT FOR VEHICLE VIS WHEN NEEDED. NOT ALL DOLLAR AMOUNTS SHOW UP FOR ALL VEHICLES
OLH Policy Changed? - 11/29/2017
To my understanding, OLH can be authorized prior to submission ever since the change to the policy in July. A claim of ours got rejected saying that the authorization was prior to the first punch (which SM management did accidentally write the wrong...
Suggested change to how GMGlobal rejects claims...just putting it out there:) - 08/31/2017
When submitting a claim, it would be nice if the claims would reject for things that we can change prior to them going to GM Authorization. For example, I submitted a claim that had an electronic exchange component on it. The claim also had...
Service Management Authorization POLICY CHANGES - 07/18/2017
... to published labor times in the LTG has been eliminated. We'll be covering these policy changes & more in the August edition of the Warranty News!...
LTG change - 11/07/2012
Just curious. Has anyone had a LTG change in the middle of your repair? I have a claim that the tech performed an alignment and tow adjustment on however it kept rejecting. When I contacted the DBC, they informed me that because my ticket opened on...
Sign in Change - 06/21/2012
Is it just me, or did the sign on change for J&L? I used to get the yellow drop down screen to sign in on, and now it's totally different. It's not nice to throw the blonde something new, I don't do well with change. Just curious if anyone else has...
Verifying The Repair Process: The technician notes on the job card state that a 2015 Chevrolet Express had an oil leak and required replacement of the crankshaft rear oil seal. The repair was completed and documented by the technician with time punches...
Air Conditioning Season - 04/28/2016
... the label placed on or near the evaporator core inside the HVAC module.Ensure that the correct PAG oil (Polyalkylene Glycol Compressor oil) is used during the repair as called out in SI. There are multiple PAG oils released to service vehicles with R-1234yf....
Scheduled Maintenance Programs - 04/03/2014
... for select 2013 and 2014 model year vehicles. The Scheduled Maintenance Programs consist of oil changes, tire rotations and Multi-Point Vehicle Inspections (up to 4 service events). The quick reference sheet provides specific information about the...
Forum - 08/01/2018
Have you looked at the transaction history on the bottom and see if it has had it's applicable oil changes?. Our top has shown them to be active before under applicable warranties even if they both have been used.
Emissions Coverage - 01/17/2012
... who else has had enough of all of these crazy Z ops for all of the different programs going on for oil changes? ...
Re: Emissions Coverage - 01/18/2012
... The longer I do this the more frustrating it gets. We've been getting all sorts of the Z op oil changes, everything from CPO maintenance to coupons and special offers....
Re: 2 year/30000 mile standard CPO maintenance plan - 08/31/2011
... Pre-ownded operations guide. Within the guide (near the end) will be a list of Z op's for the the oil changes and the dollar amount you can claim, also a list of op's that are covered under the warranty. Alot is Not covered!:) Hope this helps....
Change in Transmission Add Condition Documentation & Submission - 05/17/2010
#09-07-30-018A: Warranty Administration - Change in Automatic Transmission Add Condition Documentation and Claim Submission - (May 12, 2010) Everyone should review this....
Re: WIRING REPAIR LABOR OP/REQUIREMENT CHANGE - 09/20/2010
i just happen to have a wiring repair ..harness chaffed and shorted drivers seat frame..tech repaired and repositioned seat harness..tech said his grids do not go that far and neither do mine..where do we find the harness routing view doc id...oooh this ...
Re: WIRING REPAIR LABOR OP/REQUIREMENT CHANGE - 09/20/2010
... (this one would be harness routing views). Then the tech needs to choose WHICH harness and voila! Twenty steps later......hahahaha....
Re: WIRING REPAIR LABOR OP/REQUIREMENT CHANGE - 09/20/2010
thanks for your help ..i found what i was looking for..didnt need the tech's help..sure do like it when i learn something new doing this job....
Re: WIRING REPAIR LABOR OP/REQUIREMENT CHANGE - 09/21/2010
[quote] CONNIEV: thanks for your help ..i found what i was looking for..didnt need the tech's help..sure do like it when i learn something new doing this job.... [/quote] So your tech is having YOU look up the location of the failed part on the grid? ...
Re: WIRING REPAIR LABOR OP/REQUIREMENT CHANGE - 09/21/2010
not really he is good at putting enough info on tickets.i did ask him about it dont think he knew about the bulletin and his grids didnt go far enough..he knows how to look it up now...thanks for the info
WIRING REPAIR LABOR OP/REQUIREMENT CHANGE - 05/04/2010
Just a heads up-there are new labor ops and submission requirements for wiring repairs on 2010 and newer vehicles. Check out bulletin 10-00-89-005. The new labor ops are in the LTG now. I just bet the techs are gonna love this one! ;-)
Re: WIRING REPAIR LABOR OP/REQUIREMENT CHANGE - 05/04/2010
Thanks Mark! My techs are already rolling their eyes at me! LOL!
Re: WIRING REPAIR LABOR OP/REQUIREMENT CHANGE - 05/04/2010
Can't take too much credit-I found it on another board, but wanted to pass along the info!
Re: WIRING REPAIR LABOR OP/REQUIREMENT CHANGE - 05/05/2010
Thanks Mark!
Labor Op Time Change - 10/23/2007
The labor time for a power steering gear replacement was reduced to 2.2 hours, effective October 9, 2007 for the 2005-2007 Dodge Caravan and Chrysler Town & Country. The labor operation, 19-00-01-05, previously paid 3.1 hours. The time was reduced due ...
GMVIS Changes - 05/29/2008
Anyone else noticed the new fields showing in GMVIS? There is now a Check History section located under the Claim History section on the Summary page. And if you go into the Claim History page it now also shows auth code and person, and also line total ...
Re: GMVIS Changes - 06/02/2008
INTERESTING---WILL BE GREAT FOR VEHICLE VIS WHEN NEEDED. NOT ALL DOLLAR AMOUNTS SHOW UP FOR ALL VEHICLES
OLH Policy Changed? - 11/29/2017
To my understanding, OLH can be authorized prior to submission ever since the change to the policy in July. A claim of ours got rejected saying that the authorization was prior to the first punch (which SM management did accidentally write the wrong...
Suggested change to how GMGlobal rejects claims...just putting it out there:) - 08/31/2017
When submitting a claim, it would be nice if the claims would reject for things that we can change prior to them going to GM Authorization. For example, I submitted a claim that had an electronic exchange component on it. The claim also had...
Service Management Authorization POLICY CHANGES - 07/18/2017
... to published labor times in the LTG has been eliminated. We'll be covering these policy changes & more in the August edition of the Warranty News!...
LTG change - 11/07/2012
Just curious. Has anyone had a LTG change in the middle of your repair? I have a claim that the tech performed an alignment and tow adjustment on however it kept rejecting. When I contacted the DBC, they informed me that because my ticket opened on...
Sign in Change - 06/21/2012
Is it just me, or did the sign on change for J&L? I used to get the yellow drop down screen to sign in on, and now it's totally different. It's not nice to throw the blonde something new, I don't do well with change. Just curious if anyone else has...
Re: Sign in Change - 06/21/2012
H...
Re: Sign in Change - 06/21/2012
I did notice the sign in change , i am not blonde but at my age change does take geting used to...
Transfer Case Assembies PQC change verification? - 01/24/2017
Just want to clarify...PQC requirements on transer case assemblies have been discontinued, but do we still need to do cost / comparision sheets for them?
Shuttle as seperate line, paycode change approval? - 11/29/2016
My Advisor's create seperate lines for Shuttles on their RO's. They tend to start them out as "C" customer pay...my question is, do we need paycode change approval's for Shuttles when I am submitting them through warranty?
Changes to Policies and Procedures - 09/01/2016
I would love to see some way of highlighting changes to Policies and Procedures. I feel like I have to "discover" them myself by happening upon them reading an article and knowing it's a change. A possible way to do this is just by simply creating some...
Special Coverage Transaction Submission Changes - 05/26/2016
Is it just me that takes issue with this new policy? Reference Number GCUS-9-2124 message tells us we MUST ALWAYS USE the special coverage labor operation and time if we perform a repair that is related to a special coverage. We just replaced a Emission ...
Re: Special Coverage Transaction Submission Changes - 05/26/2016
i had a claim last week replacing the nox sensors and there was an spa for this repair . i have gone thru the lists of spa's several times yes there should be an easier way..
Changes to Technician Accounting of Labour Time - 08/05/2014
... be clocked on multiple repair lines at the same time. Technicians who exclusively perform oil changes and tire rotations are not required to clock on and off job cards. Technicians who perform these services in addition to warranty repairs do have...
Core Price Change - 06/30/2015
On June 5, 2015, the $100 core price for part number 25958410 (exhaust pipe assembly) was eliminated. This part was replaced as part of recall 14523 that affects certain 2008-2009 Chevrolet Corvette vehicles equipped with a 6.2L engine and California ...
Brake Rotor Documentation Changes - 10/02/2015
Brake rotor thickness measurements are no longer required documentation when replacing or resurfacing brake rotors. Bulletin 00-05-22-002, the bulletin that stated rotor measurements were required documentation, was significantly revised to remove several ...
dexos2 - 12/19/2014
The only oil approved for the Cruze diesel is dexos2. Oils that meet the requirements of the vehicle will have the dexos2 certification mark on the container. This mark indicates that the oil has been approved to the dexos2 specification. Failure to use...
Application of Authorization Code R Changes - 03/26/2015
... to submission, service agents should not get a rejected claim for a repeat repair. This is a major change and will require a more attentive write up as well as more time spent reviewing a job card prior to submission. ...
The Oil Fields - 04/28/2015
Many dealerships lost technicians to the oil fields over the past several years. During that time, dealership service departments were unable to compete with the higher pay in the oil sector, where trained techs were seeking employment. Those same stores...
Process Changes to the WPC Program - 01/23/2017
... cores sent to the WPC will NOT automatically be credited. Be sure to print and attach the core exchange value documentation to the job card on which the transaction is being claimed. Returning document only paperwork allows for $20 in the Admin Allowance...
GlobalConnect Changes - 12/21/2016
GM announced several changes to GlobalConnect in December, 2016. These changes include GlobalConnect Security updates; including, new security login screens, new forget password page wording, and the ability to create your own customized security question...
Change to WPC Parts Waiver Process - 11/29/2016
To clear up inconsistencies in the application of the Warranty Part Center process, GM announced in September, a change in the parts waiver process. Effective since September 16th, 2016, a dealer’s DMA/DMC will not have the authority to waive a...
Policy Changes - 07/25/2017
... recently been updated and went into effect with job cards dated on or after July 17, 2017. These changes should go a long way in easing the administrative burden that has been taking a toll on service management and technicians for several months. Other...
Field Action Bulletin Number Change - 11/29/2018
There is a new numbering structure in place for field action bulletins. The new system will further align the GM North America region with the other four regions of the world and with implementing the GM Global Field Action Management (GFAM) System. The ...
Pre-Approval Goodwill Request Changes - 07/23/2018
What used to be called the “DMA form” is now the GM Dealer Pre-Approval Goodwill Request. The change in title is due to the fact that the pre-approval form will now go to either your DMA, the Warranty Support Center, or the Region. There is...
Upcoming Changes - 04/23/2018
PDI Labor - GM has announced two important changes that are coming down the pipe. The first change addresses the new PDI process effective with 2019 model year vehicles. Approximately 30 inspection points have been eliminated from the new PDI process,...
TransFlow Machine - 05/22/2018
The TransFlow machine is designed to measure the transmission oil cooler (TOC) oil flow capability and to remove contaminated oil from the TOC system after a transmission repair. Measuring the transmission cooler system oil flow rate determines if the...
Change - 05/28/2020
Over the past several months we have all experienced change in how we function on a daily basis, whether it be in our personal or professional lives. So many have taken on these changes with an open mind and positive attitude, making it that much easier...
WPC Temporary Changes - 06/23/2020
Due to changing security protocols at UPS, the UPS Complete View Returns interface (GM Warranty Part Returns – UPS Shipping Interface) will require dealer login credentials, including the BAC Code and Transaction Number. This went into effect June ...
Field Action Vehicle Status Change Form - 10/23/2019
The new CAM-03 form is available in GlobalConnect Service Forms. The form is used to report a change in the status of a vehicle with an open field action or to report extenuating circumstances that are preventing a field action from being completed. The...
Towing changes - 03/19/2024
Soo if you read in the new P&P one of the changes is to towing which is not covered beyond 25 miles,,,so what happens when the tow arrives and it is 30 miles,,,are we supposed to some how figure out how much to charge the owner??!! ...
H...
Re: Sign in Change - 06/21/2012
I did notice the sign in change , i am not blonde but at my age change does take geting used to...
Transfer Case Assembies PQC change verification? - 01/24/2017
Just want to clarify...PQC requirements on transer case assemblies have been discontinued, but do we still need to do cost / comparision sheets for them?
Shuttle as seperate line, paycode change approval? - 11/29/2016
My Advisor's create seperate lines for Shuttles on their RO's. They tend to start them out as "C" customer pay...my question is, do we need paycode change approval's for Shuttles when I am submitting them through warranty?
Changes to Policies and Procedures - 09/01/2016
I would love to see some way of highlighting changes to Policies and Procedures. I feel like I have to "discover" them myself by happening upon them reading an article and knowing it's a change. A possible way to do this is just by simply creating some...
Special Coverage Transaction Submission Changes - 05/26/2016
Is it just me that takes issue with this new policy? Reference Number GCUS-9-2124 message tells us we MUST ALWAYS USE the special coverage labor operation and time if we perform a repair that is related to a special coverage. We just replaced a Emission ...
Re: Special Coverage Transaction Submission Changes - 05/26/2016
i had a claim last week replacing the nox sensors and there was an spa for this repair . i have gone thru the lists of spa's several times yes there should be an easier way..
Changes to Technician Accounting of Labour Time - 08/05/2014
... be clocked on multiple repair lines at the same time. Technicians who exclusively perform oil changes and tire rotations are not required to clock on and off job cards. Technicians who perform these services in addition to warranty repairs do have...
Core Price Change - 06/30/2015
On June 5, 2015, the $100 core price for part number 25958410 (exhaust pipe assembly) was eliminated. This part was replaced as part of recall 14523 that affects certain 2008-2009 Chevrolet Corvette vehicles equipped with a 6.2L engine and California ...
Brake Rotor Documentation Changes - 10/02/2015
Brake rotor thickness measurements are no longer required documentation when replacing or resurfacing brake rotors. Bulletin 00-05-22-002, the bulletin that stated rotor measurements were required documentation, was significantly revised to remove several ...
dexos2 - 12/19/2014
The only oil approved for the Cruze diesel is dexos2. Oils that meet the requirements of the vehicle will have the dexos2 certification mark on the container. This mark indicates that the oil has been approved to the dexos2 specification. Failure to use...
Application of Authorization Code R Changes - 03/26/2015
... to submission, service agents should not get a rejected claim for a repeat repair. This is a major change and will require a more attentive write up as well as more time spent reviewing a job card prior to submission. ...
The Oil Fields - 04/28/2015
Many dealerships lost technicians to the oil fields over the past several years. During that time, dealership service departments were unable to compete with the higher pay in the oil sector, where trained techs were seeking employment. Those same stores...
Process Changes to the WPC Program - 01/23/2017
... cores sent to the WPC will NOT automatically be credited. Be sure to print and attach the core exchange value documentation to the job card on which the transaction is being claimed. Returning document only paperwork allows for $20 in the Admin Allowance...
GlobalConnect Changes - 12/21/2016
GM announced several changes to GlobalConnect in December, 2016. These changes include GlobalConnect Security updates; including, new security login screens, new forget password page wording, and the ability to create your own customized security question...
Change to WPC Parts Waiver Process - 11/29/2016
To clear up inconsistencies in the application of the Warranty Part Center process, GM announced in September, a change in the parts waiver process. Effective since September 16th, 2016, a dealer’s DMA/DMC will not have the authority to waive a...
Policy Changes - 07/25/2017
... recently been updated and went into effect with job cards dated on or after July 17, 2017. These changes should go a long way in easing the administrative burden that has been taking a toll on service management and technicians for several months. Other...
Field Action Bulletin Number Change - 11/29/2018
There is a new numbering structure in place for field action bulletins. The new system will further align the GM North America region with the other four regions of the world and with implementing the GM Global Field Action Management (GFAM) System. The ...
Pre-Approval Goodwill Request Changes - 07/23/2018
What used to be called the “DMA form” is now the GM Dealer Pre-Approval Goodwill Request. The change in title is due to the fact that the pre-approval form will now go to either your DMA, the Warranty Support Center, or the Region. There is...
Upcoming Changes - 04/23/2018
PDI Labor - GM has announced two important changes that are coming down the pipe. The first change addresses the new PDI process effective with 2019 model year vehicles. Approximately 30 inspection points have been eliminated from the new PDI process,...
TransFlow Machine - 05/22/2018
The TransFlow machine is designed to measure the transmission oil cooler (TOC) oil flow capability and to remove contaminated oil from the TOC system after a transmission repair. Measuring the transmission cooler system oil flow rate determines if the...
Change - 05/28/2020
Over the past several months we have all experienced change in how we function on a daily basis, whether it be in our personal or professional lives. So many have taken on these changes with an open mind and positive attitude, making it that much easier...
WPC Temporary Changes - 06/23/2020
Due to changing security protocols at UPS, the UPS Complete View Returns interface (GM Warranty Part Returns – UPS Shipping Interface) will require dealer login credentials, including the BAC Code and Transaction Number. This went into effect June ...
Field Action Vehicle Status Change Form - 10/23/2019
The new CAM-03 form is available in GlobalConnect Service Forms. The form is used to report a change in the status of a vehicle with an open field action or to report extenuating circumstances that are preventing a field action from being completed. The...
Towing changes - 03/19/2024
Soo if you read in the new P&P one of the changes is to towing which is not covered beyond 25 miles,,,so what happens when the tow arrives and it is 30 miles,,,are we supposed to some how figure out how much to charge the owner??!! ...
Field Action Vehicle Status Change Form (CAM03) - 03/23/2024
The CAM-03 form is used to report a change in status of a vehicle with an open product field action or to report any extenuating circumstances that are preventing a product field action from being completed. The form is not used to report a change in...
Parts Price Change - 03/23/2024
GMCCA implemented a part price change effective April 1, 2024, on 916 parts as well as 35 core charge revisions. GWM calculates part cost using the GM Parts pricing effective on the repair completion date. GCUS-9-15821
Field Action Status Change Form: CAM-03 - 10/01/2021
... the customer must sign to acknowledge the document. Additionally, the Field Action Vehicle Status Change Form must be completed. The CAM-03 Vehicle Recall Action Report is located in the Service Forms App in GlobalConnect and it is used to communicate...
Base Time Clock Time Changes - 06/20/2022
Changes to help streamline labor time documentation requirements, reduce warranty administrative workload for technicians, and allow increased levels of Other Labor Hour (OLH) empowerment based on dealer performance takes effect with job cards dated on/after ...
Add On Repair Minor Change - 03/23/2023
One of the March 2023 updates in the Service Policy and Procedures Manual was a minor change regarding add on repair approval. Service management must still authorize add on repairs, after the new concern has been inspected and verified, in writing,...
Part Price Change - 10/25/2023
GM CCA implemented a price change effective November 1, 2023, on 6,583 parts. It was announced in October that the preliminary sales-weighted impact of the price change is 0.6%. There will also be 77 core charge revisions effective November 1, 2023. Global...
Claim oil? - 11/15/2021
HiWe have a vehicle with only 3,419 miles that came in with the engine oil level low. We put in a quart of oil and are starting an oil consumption test. Is there anyway to claim the time and oil?Thanks for any ideas.
Retail Radio changed to Policy claim - 03/20/2020
... claim currently and the claims reviewer at GM said I have to remove the part as it is an exchange unit. How do you all handle this situation? Advise greatly needed! Thanks!...
Can I change my username? - 08/27/2019
I am trying to change my username. Is this possible?
WPC Pending Debit Change - 09/19/2011
... processing. When the part has been inspected and found defect free the transaction status will be changed to "Inspected - Non Defective" and will remain in this status less than 24 hours. The transaction will then be changed to Pending debit for 15 days...
Empowerment Levels and Change - 08/30/2012
... part incompatible errors, plus much more. On July 19 and 20, 2012, the dealer's empowerment status changed, as did their self-empowerment levels. This particular dealer lost their Elite Service Agent Status. Each dealer has an empowerment profile that...
Transmission Internal Repair Clock Time Changes - 01/19/2012
... shipping container. All fluids must be drained and the component packaged securely. Engine oil filters must be drained and secured in a plastic bag and attached to the engine assembly core. Retain the assembly core for one day after the claim is pai...
A Change in the Works - 10/08/2012
... stores will be contacted by a GM employee that will live in their district. The goal for this change is to improve interaction quality and to help the dealership team improve the customer's ownership experience. The new structure will mean that...
Changes in Product Quality Center Contact Requirements - 02/26/2013
... allowance" filed in the net items section. If an engine assembly is being returned, the oil filter must be drained of oil and placed in a plastic bag. Attach the bag to the engine assembly. If you are one of the service agents who still are...
Changes to Special Coverage 10054 - 07/30/2013
... of the service. Effective immediately, the service is being entirely reimbursed by GM. This policy change is retroactive and some customers will be entitled to a refund.Customers who have paid their share for this service are being instructed to contact...
Changes to Policy Repair Decision Making - 11/18/2013
... original owner. Keep in mind that the customer may still be the original owner, but their name has changed through marriage or the vehicle is now owed by a family member of the original owner. It will also indicate if the vehicle is a Certified Pre-Owned...
Changes to the Pre Delivery Inspection Form - 04/13/2010
All PDI forms have been updated to include new inspection items (highlighted in red), as well as a link to GMVIS. Copy the VIN number from the PDI form, paste it into the GMVIS VIN field and click "Submit". This interactive form and GMVIS link will enable ...
Corvette and Camaro Maintenance - 07/30/2019
... the 2019 model year Corvette and Camaro. The change is due to the change in Mobil 1 ESP formula oil. Maintenance on 2019MY Corvette vehicles with engine RPO LT1, LT4, and LT5 with Z52 receive an $80 reimbursement. Maintenance on 2019MY Camaro vehicles...
Goodwill Tools to Increase Customer Satisfaction - 08/25/2020
... needed to repair their vehicle came boxed wrong and had to be reordered. They are also due for an oil change and tire rotation. Use this labor operation for their maintenance service with the hope that the offering will make up for the inconvenience....
Lucky 7 Service Conquest Program - 01/22/2018
... the dealership to generate sales. Customers typically receive some sort of free service such as an oil change payable to GM. In early January, the Lucky 7 Service Conquest Program debuted, a program designed to gain market share and improve dealer...
Forum - 08/21/2017
... our dealership. We write a job card , let the vehicle sit a few minutes . Then we check the oil level and note it on the job card . If for example the vehicle is an equinox thier is a good chance thier is a special policy to check into for oil...
17019 and the Oil - 02/07/2017
... need it done. I ended up calling the DBC because the parts information on submitting the oil was actually contradicting. In one part of the bulletin it says you MUST use the part numbers listed, which I took as billing the oil out with a...
Maintenance, Maintenance and More Maintenance - 07/03/2013
... Type: ZREGReimbursement: Net Item MiscellaneousReimbursement Amount: Varies, depending on product (oil) and model - see the Program Guidelines (refer to the Warranty 101 article on page 5 for detail on finding the Guidelines document)Term: 2-years/24,000...
dexos1 and dexos2 Specs - 01/24/2013
... recently been updated. The bulletin provides Global information for GM dexos1 and dexos2 engine oil. Also, included within the bulletin are engine oil details for the Chevrolet Corvette. GM introduced dexos1 certified engine oil in North America starting...
Free Agent Audit: - 08/09/2012
... Hummer and retained brand customers whose dealership had closed. The service provided up to four oil changes, tire rotations and 27-point inspection over the course of a year. The offer was only good for one year from the date of mailing. Approximately...
The CAM-03 form is used to report a change in status of a vehicle with an open product field action or to report any extenuating circumstances that are preventing a product field action from being completed. The form is not used to report a change in...
Parts Price Change - 03/23/2024
GMCCA implemented a part price change effective April 1, 2024, on 916 parts as well as 35 core charge revisions. GWM calculates part cost using the GM Parts pricing effective on the repair completion date. GCUS-9-15821
Field Action Status Change Form: CAM-03 - 10/01/2021
... the customer must sign to acknowledge the document. Additionally, the Field Action Vehicle Status Change Form must be completed. The CAM-03 Vehicle Recall Action Report is located in the Service Forms App in GlobalConnect and it is used to communicate...
Base Time Clock Time Changes - 06/20/2022
Changes to help streamline labor time documentation requirements, reduce warranty administrative workload for technicians, and allow increased levels of Other Labor Hour (OLH) empowerment based on dealer performance takes effect with job cards dated on/after ...
Add On Repair Minor Change - 03/23/2023
One of the March 2023 updates in the Service Policy and Procedures Manual was a minor change regarding add on repair approval. Service management must still authorize add on repairs, after the new concern has been inspected and verified, in writing,...
Part Price Change - 10/25/2023
GM CCA implemented a price change effective November 1, 2023, on 6,583 parts. It was announced in October that the preliminary sales-weighted impact of the price change is 0.6%. There will also be 77 core charge revisions effective November 1, 2023. Global...
Claim oil? - 11/15/2021
HiWe have a vehicle with only 3,419 miles that came in with the engine oil level low. We put in a quart of oil and are starting an oil consumption test. Is there anyway to claim the time and oil?Thanks for any ideas.
Retail Radio changed to Policy claim - 03/20/2020
... claim currently and the claims reviewer at GM said I have to remove the part as it is an exchange unit. How do you all handle this situation? Advise greatly needed! Thanks!...
Can I change my username? - 08/27/2019
I am trying to change my username. Is this possible?
WPC Pending Debit Change - 09/19/2011
... processing. When the part has been inspected and found defect free the transaction status will be changed to "Inspected - Non Defective" and will remain in this status less than 24 hours. The transaction will then be changed to Pending debit for 15 days...
Empowerment Levels and Change - 08/30/2012
... part incompatible errors, plus much more. On July 19 and 20, 2012, the dealer's empowerment status changed, as did their self-empowerment levels. This particular dealer lost their Elite Service Agent Status. Each dealer has an empowerment profile that...
Transmission Internal Repair Clock Time Changes - 01/19/2012
... shipping container. All fluids must be drained and the component packaged securely. Engine oil filters must be drained and secured in a plastic bag and attached to the engine assembly core. Retain the assembly core for one day after the claim is pai...
A Change in the Works - 10/08/2012
... stores will be contacted by a GM employee that will live in their district. The goal for this change is to improve interaction quality and to help the dealership team improve the customer's ownership experience. The new structure will mean that...
Changes in Product Quality Center Contact Requirements - 02/26/2013
... allowance" filed in the net items section. If an engine assembly is being returned, the oil filter must be drained of oil and placed in a plastic bag. Attach the bag to the engine assembly. If you are one of the service agents who still are...
Changes to Special Coverage 10054 - 07/30/2013
... of the service. Effective immediately, the service is being entirely reimbursed by GM. This policy change is retroactive and some customers will be entitled to a refund.Customers who have paid their share for this service are being instructed to contact...
Changes to Policy Repair Decision Making - 11/18/2013
... original owner. Keep in mind that the customer may still be the original owner, but their name has changed through marriage or the vehicle is now owed by a family member of the original owner. It will also indicate if the vehicle is a Certified Pre-Owned...
Changes to the Pre Delivery Inspection Form - 04/13/2010
All PDI forms have been updated to include new inspection items (highlighted in red), as well as a link to GMVIS. Copy the VIN number from the PDI form, paste it into the GMVIS VIN field and click "Submit". This interactive form and GMVIS link will enable ...
Corvette and Camaro Maintenance - 07/30/2019
... the 2019 model year Corvette and Camaro. The change is due to the change in Mobil 1 ESP formula oil. Maintenance on 2019MY Corvette vehicles with engine RPO LT1, LT4, and LT5 with Z52 receive an $80 reimbursement. Maintenance on 2019MY Camaro vehicles...
Goodwill Tools to Increase Customer Satisfaction - 08/25/2020
... needed to repair their vehicle came boxed wrong and had to be reordered. They are also due for an oil change and tire rotation. Use this labor operation for their maintenance service with the hope that the offering will make up for the inconvenience....
Lucky 7 Service Conquest Program - 01/22/2018
... the dealership to generate sales. Customers typically receive some sort of free service such as an oil change payable to GM. In early January, the Lucky 7 Service Conquest Program debuted, a program designed to gain market share and improve dealer...
Forum - 08/21/2017
... our dealership. We write a job card , let the vehicle sit a few minutes . Then we check the oil level and note it on the job card . If for example the vehicle is an equinox thier is a good chance thier is a special policy to check into for oil...
17019 and the Oil - 02/07/2017
... need it done. I ended up calling the DBC because the parts information on submitting the oil was actually contradicting. In one part of the bulletin it says you MUST use the part numbers listed, which I took as billing the oil out with a...
Maintenance, Maintenance and More Maintenance - 07/03/2013
... Type: ZREGReimbursement: Net Item MiscellaneousReimbursement Amount: Varies, depending on product (oil) and model - see the Program Guidelines (refer to the Warranty 101 article on page 5 for detail on finding the Guidelines document)Term: 2-years/24,000...
dexos1 and dexos2 Specs - 01/24/2013
... recently been updated. The bulletin provides Global information for GM dexos1 and dexos2 engine oil. Also, included within the bulletin are engine oil details for the Chevrolet Corvette. GM introduced dexos1 certified engine oil in North America starting...
Free Agent Audit: - 08/09/2012
... Hummer and retained brand customers whose dealership had closed. The service provided up to four oil changes, tire rotations and 27-point inspection over the course of a year. The offer was only good for one year from the date of mailing. Approximately...
Experience Buick - 10/08/2012
... covers scheduled maintenance for the first two years or 24,000 miles. The plan covers scheduled oil and filter changes, tire rotations and chassis lubrication. New owners also receive the comprehensive Directions and Connections plan from OnStar and...
Forum - 01/11/2024
First maintenance services includes an ACDelco Oil and Filter Change, 4-Wheel Tire Rotation, and a MPVI. Refer to the specific program guide (e.g. GMC Pro Grade Protection) for additional detail. The guides are available in the Warranty Resource Cent...
2014 Chevrolet Two Year Maintenance Program - 05/14/2013
... diesel and Silverado LD/HD vehicles sold on or after May 1, 2013. The covered services include oil and filter changes, tire rotations, and 27-point inspections and are limited to four services. Dealers are responsible for determining vehicle eligibility...
Warranty Performance Analysis - 07/02/2010
... With whom? Are you comparing with other local dealers, or with the specialty shops that change oil, replace mufflers, etc.? Have such businesses grown around you while you grew into a limited amount of space?When you reach a conclusion about the causal...
Oil Filter Replacement - 07/02/2010
Engine damage resulting from an incorrect or improperly installed engine oil filter is not a warrantable defect. Oil filter misapplication may cause abnormal engine noise or internal damage. Filter debris from an aftermarket oil filter that has failed...
Automatic Transmission Oil Cooler Flow Test J-45096 - 06/19/2013
... or torque converter replacement include labour time to flow check and flush the transmission oil cooler system. In-car replacement of the TCM and control valve assembly, or valve body, or repairs for leaks such as the torque converter, or output seals...
Oil Consumption - 01/24/2013
Bulletin 10-06-01-008 provides a repair procedure for concerns with engine oil consumption with higher mileage vehicles and a service engine soon light and/or rough running engine. While some consumption is considered normal, if the vehicle is using more...
N212326940 CUSTOMER SATISFACTION PROGRAM oil cooler lines - 04/20/2023
We had a vehicle come in with major engine damage. The cause of this was leaking oil cooler lines. After doing repair vs replace, the vehicle needs an engine. Would this be covered as consequential damage under N212326940? &nbs...
Oil Life Percentage Documentation Responsibility - 12/17/2019
Hey,Is it a particular position that is supposed to document the oil life percentage? I read something years ago that items that can be checked without lifting the hood should be part of the advisor's responsibility.
oil leak (10 seals/gaskets!) - 05/07/2020
Having a hard time locating an appropriate Op code. Tech had an "oil pan to be leaking due to insufficient sealing." "removed and resealed oil pan"10 seals or gaskets replaced, various bolts and sealant. 6 separate clock punches totaling...
Oil consumption. - 05/10/2022
I have a medium duty claim that the vehicle came 6 quarts low on oil, we added the oil and started a consumption test. That being said I cannot use a CCND since there are parts, anyone have an idea what I can use to submit?
Oil Leak Question - 11/30/2022
I have a ticket where there was an oil leak and the correction was to re-seal the oil pan. Which Labor Op should I use? I can't find one for re-sealing the oil pan? THe tech logged 1.6 hours on the job for finding the leak, cleaning...
Oil Consumption - 03/01/2016
The warranty information has been updated within bulletin 13-06-01-003H that addresses excessive oil consumption. The bulletin applies to certain vehicles equipped with a 2.4L engine. Technicians are instructed to verify that the ECM has the latest TIS2web...
Crankshaft Rear Oil Seal - 12/19/2014
... to the special tools, and to remove the build breakpoint date. The bulletin addresses an engine oil leak under the vehicle caused by the crankshaft #3 thrust bearing wing separating from the thrust bearing, resulting in excessive crankshaft end play...
Automatic Transmission Oil Cooler Flow - 06/30/2015
... repair or torque converter replacement include labor time to flow check and flush the transmission oil cooler system. In car replacement of the TCM and control valve assembly or valve body or repairs for leaks, such as the torque converter or output...
Engine Oil Capacity - 06/02/2015
The engine oil capacity with oil filter for all GENV, V8 5.3L and 6.2L engines has been reduced from 8.5 quarts to 8.0 quarts. Vehicles involved in this change include the 2014-2015 Cadillac Escalade, Escalade ESV, Chevrolet Tahoe, Suburban, Silverado,...
Engine Oil Consumption Bulletin Update - 12/19/2014
Bulletin 10-06-01-008 addresses a concern with engine oil consumption on Aluminum Block/Iron Block Engines with Active Fuel Management. To correct the issue dealers are to install an AFM Oil Deflector and clean the carbon from the cylinder and /or install...
DIESEL COVERAGE - OIL PAN VS RESEAL - 02/14/2017
I have a 2015 Sierra 2500 -- the oil pan is leaking, we "resealed" only. The pan would be covered under the Coverage D - but would the reseal be 3/50 ??
Oil Consumption Test - 08/15/2017
I keep getting mixed answers to whether or not we can claim starting a oil consumption test under warranty or not ??? Looking for guidence on this matter - please!
When necessary to replace the camshaft cover and the crankshaft front oil seal - 10/10/2017
... way to submit when it is necessary to replace both the camshaft cover and the crankshaft front oil seal? Our experience is they will pay with no problems if submitted separately or if they are submitted together under 4060930. If submitting...
Adding Oil during PDI? - 01/16/2018
Would anyone be able to tell me how we submit for oil added during a Pre-delivery Inspection? What labor operation to use, does the part number go in Misc, would it be ZReg, and does it need GM Auth?
OIL LIFE % on MAINTENANCE CLAIMS - 01/19/2018
WHERE CAN I FIND THE POLICY THAT STATES OIL LIFE % MUST BE DOCUMENTED ON THE JOBCARD OR INVOICE? I CANNOT FIND IT IN P&P NOR DID I FIND IT IN THE WARRANTY MANUAL. BUT I KNOW I HAVE READ IT SOMEWHERE.Where can I find the policy that states...
Oil Consumption - 11/22/2013
I have a 2012 Silverado with a oil consumption concern. Tech has checked vehicle for leak and none have been found. We will be giving customer chart to track consumption. Is there an op code to pay my tech for his time.
Re: Oil Consumption - 12/03/2013
Recently, we had a situation, where the groove for the snap ring, in the piston pin bore, appeared to be cut incorrectly. This allowed the pin to slide out and rub against the cylinder wall, causing a massive gouge. Unless you have scope in your shop, ...
PROP SHAFT FRT SLIP YOKE OIL SEAL (LABOR OP ????) - 08/12/2008
I HAVE A REJECTED CLAIM: SUBMITTED UNDER F1280 FOR PT#24232325 VIN#1GNEC13VX4J121085 2004 TAHOE ---- DONT KNOW WHAT ELSE TO TRY ????
... covers scheduled maintenance for the first two years or 24,000 miles. The plan covers scheduled oil and filter changes, tire rotations and chassis lubrication. New owners also receive the comprehensive Directions and Connections plan from OnStar and...
Forum - 01/11/2024
First maintenance services includes an ACDelco Oil and Filter Change, 4-Wheel Tire Rotation, and a MPVI. Refer to the specific program guide (e.g. GMC Pro Grade Protection) for additional detail. The guides are available in the Warranty Resource Cent...
2014 Chevrolet Two Year Maintenance Program - 05/14/2013
... diesel and Silverado LD/HD vehicles sold on or after May 1, 2013. The covered services include oil and filter changes, tire rotations, and 27-point inspections and are limited to four services. Dealers are responsible for determining vehicle eligibility...
Warranty Performance Analysis - 07/02/2010
... With whom? Are you comparing with other local dealers, or with the specialty shops that change oil, replace mufflers, etc.? Have such businesses grown around you while you grew into a limited amount of space?When you reach a conclusion about the causal...
Oil Filter Replacement - 07/02/2010
Engine damage resulting from an incorrect or improperly installed engine oil filter is not a warrantable defect. Oil filter misapplication may cause abnormal engine noise or internal damage. Filter debris from an aftermarket oil filter that has failed...
Automatic Transmission Oil Cooler Flow Test J-45096 - 06/19/2013
... or torque converter replacement include labour time to flow check and flush the transmission oil cooler system. In-car replacement of the TCM and control valve assembly, or valve body, or repairs for leaks such as the torque converter, or output seals...
Oil Consumption - 01/24/2013
Bulletin 10-06-01-008 provides a repair procedure for concerns with engine oil consumption with higher mileage vehicles and a service engine soon light and/or rough running engine. While some consumption is considered normal, if the vehicle is using more...
N212326940 CUSTOMER SATISFACTION PROGRAM oil cooler lines - 04/20/2023
We had a vehicle come in with major engine damage. The cause of this was leaking oil cooler lines. After doing repair vs replace, the vehicle needs an engine. Would this be covered as consequential damage under N212326940? &nbs...
Oil Life Percentage Documentation Responsibility - 12/17/2019
Hey,Is it a particular position that is supposed to document the oil life percentage? I read something years ago that items that can be checked without lifting the hood should be part of the advisor's responsibility.
oil leak (10 seals/gaskets!) - 05/07/2020
Having a hard time locating an appropriate Op code. Tech had an "oil pan to be leaking due to insufficient sealing." "removed and resealed oil pan"10 seals or gaskets replaced, various bolts and sealant. 6 separate clock punches totaling...
Oil consumption. - 05/10/2022
I have a medium duty claim that the vehicle came 6 quarts low on oil, we added the oil and started a consumption test. That being said I cannot use a CCND since there are parts, anyone have an idea what I can use to submit?
Oil Leak Question - 11/30/2022
I have a ticket where there was an oil leak and the correction was to re-seal the oil pan. Which Labor Op should I use? I can't find one for re-sealing the oil pan? THe tech logged 1.6 hours on the job for finding the leak, cleaning...
Oil Consumption - 03/01/2016
The warranty information has been updated within bulletin 13-06-01-003H that addresses excessive oil consumption. The bulletin applies to certain vehicles equipped with a 2.4L engine. Technicians are instructed to verify that the ECM has the latest TIS2web...
Crankshaft Rear Oil Seal - 12/19/2014
... to the special tools, and to remove the build breakpoint date. The bulletin addresses an engine oil leak under the vehicle caused by the crankshaft #3 thrust bearing wing separating from the thrust bearing, resulting in excessive crankshaft end play...
Automatic Transmission Oil Cooler Flow - 06/30/2015
... repair or torque converter replacement include labor time to flow check and flush the transmission oil cooler system. In car replacement of the TCM and control valve assembly or valve body or repairs for leaks, such as the torque converter or output...
Engine Oil Capacity - 06/02/2015
The engine oil capacity with oil filter for all GENV, V8 5.3L and 6.2L engines has been reduced from 8.5 quarts to 8.0 quarts. Vehicles involved in this change include the 2014-2015 Cadillac Escalade, Escalade ESV, Chevrolet Tahoe, Suburban, Silverado,...
Engine Oil Consumption Bulletin Update - 12/19/2014
Bulletin 10-06-01-008 addresses a concern with engine oil consumption on Aluminum Block/Iron Block Engines with Active Fuel Management. To correct the issue dealers are to install an AFM Oil Deflector and clean the carbon from the cylinder and /or install...
DIESEL COVERAGE - OIL PAN VS RESEAL - 02/14/2017
I have a 2015 Sierra 2500 -- the oil pan is leaking, we "resealed" only. The pan would be covered under the Coverage D - but would the reseal be 3/50 ??
Oil Consumption Test - 08/15/2017
I keep getting mixed answers to whether or not we can claim starting a oil consumption test under warranty or not ??? Looking for guidence on this matter - please!
When necessary to replace the camshaft cover and the crankshaft front oil seal - 10/10/2017
... way to submit when it is necessary to replace both the camshaft cover and the crankshaft front oil seal? Our experience is they will pay with no problems if submitted separately or if they are submitted together under 4060930. If submitting...
Adding Oil during PDI? - 01/16/2018
Would anyone be able to tell me how we submit for oil added during a Pre-delivery Inspection? What labor operation to use, does the part number go in Misc, would it be ZReg, and does it need GM Auth?
OIL LIFE % on MAINTENANCE CLAIMS - 01/19/2018
WHERE CAN I FIND THE POLICY THAT STATES OIL LIFE % MUST BE DOCUMENTED ON THE JOBCARD OR INVOICE? I CANNOT FIND IT IN P&P NOR DID I FIND IT IN THE WARRANTY MANUAL. BUT I KNOW I HAVE READ IT SOMEWHERE.Where can I find the policy that states...
Oil Consumption - 11/22/2013
I have a 2012 Silverado with a oil consumption concern. Tech has checked vehicle for leak and none have been found. We will be giving customer chart to track consumption. Is there an op code to pay my tech for his time.
Re: Oil Consumption - 12/03/2013
Recently, we had a situation, where the groove for the snap ring, in the piston pin bore, appeared to be cut incorrectly. This allowed the pin to slide out and rub against the cylinder wall, causing a massive gouge. Unless you have scope in your shop, ...
PROP SHAFT FRT SLIP YOKE OIL SEAL (LABOR OP ????) - 08/12/2008
I HAVE A REJECTED CLAIM: SUBMITTED UNDER F1280 FOR PT#24232325 VIN#1GNEC13VX4J121085 2004 TAHOE ---- DONT KNOW WHAT ELSE TO TRY ????
Re: PROP SHAFT FRT SLIP YOKE OIL SEAL (LABOR OP ????) - 08/12/2008
Part group is 4.318, all K operations in my book-maybe K4250? Not sure on this one, sorry :-(
Re: PROP SHAFT FRT SLIP YOKE OIL SEAL (LABOR OP ????) - 08/12/2008
I did some digging and here are a couple of lops to try, F2022 front pinion seal or K6360 ext housing rear seal. really dont see how the F2022 would work since it isnt four wheel drive but according to part number it will match up to the labor op. Hope ...
Re: PROP SHAFT FRT SLIP YOKE OIL SEAL (LABOR OP ????) - 08/12/2008
K6360 IS THE PROPER LABOR OP FOR THAT APPLICATION 2WD TAHOE.
Re: PROP SHAFT FRT SLIP YOKE OIL SEAL (LABOR OP ????) - 08/12/2008
K6360 IS WHAT I TRIED 1ST - BUT IT REJECTED: PART # INCOMPATIBLE TO LABOR OP.... I HAVE ALSO TRIED K4163 ALREADY
Re: PROP SHAFT FRT SLIP YOKE OIL SEAL (LABOR OP ????) - 08/12/2008
THE PART# IS FOR REAR TRANS OUT PUT SEAL & LABOR OP IS FOR REPLACEMENT OF THAT SEAL,I THINK AT THIS POINT I WOULD USE K6360 & PUT THE SEAL IN NET AMT.HOPE THIS WORKS FOR YOU.
Re: PROP SHAFT FRT SLIP YOKE OIL SEAL (LABOR OP ????) - 08/12/2008
Had parts dept bring up a picture of this part number.this is rear seal in ext housing.K6360 should be right lbrop. would call DBC,most likely a system issue.hope this helps.
REAR DIFFERENTIAL GEAR OIL - 08/18/2008
I HAVE A 2007 GMC ACADIA, CAME IN FOR GRINDING NOISE HEARD - WE CHANGED REAR DIFF GEAR OIL PT#89021677 (QTY-2), I USED F2159 AND IT REJECTED FOR PT# INCOMPATIBLE TO LABOR OP & PARTS AMOUNT EXCESSIVE, BEYOND AUTH LIMIT I MUST BE HAVING A "BRAIN CRAMP"...
Re: REAR DIFFERENTIAL GEAR OIL - 08/19/2008
the only thing i might try is to put the gear oil in net item and resubmit.I know fluids ect will not work as a failed part.might have to h-route with comments,closest labor op and oil in net.
Re: REAR DIFFERENTIAL GEAR OIL - 08/19/2008
I've just had the same scenario with a reject for part incompatible. I had to H route for payment using "closest-to-op, fluid in net. I hope this one gets reviewed!!! I hate it when they don't have labor ops to cover the jobs!! B.C.
OIL CONSUMPTION TESTING.... - 08/13/2009
HOW DO OTHERS HANDLE "OIL CONSUMPTION TEST CLAIMS" - THERE IS NOTHING REALLY TO CLAIM IS THERE ???
Re: OIL CONSUMPTION TESTING.... - 08/13/2009
For oil consumption tests the advisor writes an r.o. for documentation purpose only, but we never claim anthing for it.
Re: OIL CONSUMPTION TESTING.... - 08/19/2009
You can claim the dye used in net though, can't you? We just had one of these at our dealership and the answer we got from our DSM was "call TAC and find out what to do." - Thanks for the help! TAC thought we were nuts by the way!
ENG OIL PRESS GAUGE SENSOR (LABOR OP) - 03/09/2009
1989 GMC G3500 - 1GTGG35K8K7501704 REPLACED PT#10069218 "ENG OIL PRESS GAUGE SENSOR" .... UNABLE TO LOCATE OP CODE, HAVE CHECKED PART GRP TO LABOR OP --- ANY ASST GREATLY APPRECIATED
Re: ENG OIL PRESS GAUGE SENSOR (LABOR OP) - 03/09/2009
will have to use op code from 98 model year as labor time guide only goes back 10yrs.would use N2220 switch- engine oil pressure sender-replace.
Oil leak diagnosis - 03/25/2009
Has anyone heard of getting any time for an oil leak diagnosis? For example - putting in the dye to see where the oil leak is? One of my techs was asking, thought he saw something on this. Can't say I have seen anything - does anyone know?
Re: Oil leak diagnosis - 03/25/2009
Other than including time when doing a repair, the only leak diag time I know of is for A/C, not oil leaks. We have occasionally put dye in, cleaned the engine really well, allowed the customer to drive it for a few days & return for inspection. If...
Re: Oil leak diagnosis - 03/25/2009
We use a customer concerned not duplicated labor op for checking out and adding dye, varying time according to what was done. The CCND op actually allows for dye to be listed in the parts field. If all the tech does is add dye we run the CCND for the ...
Re: Oil leak diagnosis - 03/25/2009
Thanks for that post Mark,that was one of the ? I had been wanting ask at the meetings, I had been taking the dye off of the RO
Re: Oil leak diagnosis - 03/26/2009
Thanks everyone! Your posts were very helpful!
Re: Oil leak diagnosis - 03/26/2009
Have you referred to page 3 of the J&L Program Manual in the Labor Op add-on guide pertaining to fluid leak analysis -- check it out, it may help
Re: Oil leak diagnosis - 03/27/2009
Thanks everyone!
Re: Oil leak diagnosis - 03/30/2009
This what I use for leaks as long as there is dye billed out comments for checking pressure in system. The labor time to perform a fluid leak analyze is 0.1 - 0.5 hr. This analyze time should be included in Regular Labor Hours for the labor code operation ...
Re: Oil leak diagnosis - 03/31/2009
[quote] Ken: This analyze time should be included in Regular Labor Hours for the labor code operation submitted for the repair of the leak. [/quote] So if there was no actual repair because they haven't detected the source of the leak, how do you know ...
Re: Oil leak diagnosis - 03/31/2009
[quote] Mark: . The CCND op actually allows for dye to be listed in the parts field. [/quote] Mark which CND are you using I have one here, it is a 2007 Pontiac G6. We did a dye test and diag. I used op J9994 for time and 3.15 in net for dye. Returned ...
Re: Oil leak diagnosis - 03/31/2009
You said you put the dye in net amt. Should go in the regular parts field- not net- and it should pay ok.
Part group is 4.318, all K operations in my book-maybe K4250? Not sure on this one, sorry :-(
Re: PROP SHAFT FRT SLIP YOKE OIL SEAL (LABOR OP ????) - 08/12/2008
I did some digging and here are a couple of lops to try, F2022 front pinion seal or K6360 ext housing rear seal. really dont see how the F2022 would work since it isnt four wheel drive but according to part number it will match up to the labor op. Hope ...
Re: PROP SHAFT FRT SLIP YOKE OIL SEAL (LABOR OP ????) - 08/12/2008
K6360 IS THE PROPER LABOR OP FOR THAT APPLICATION 2WD TAHOE.
Re: PROP SHAFT FRT SLIP YOKE OIL SEAL (LABOR OP ????) - 08/12/2008
K6360 IS WHAT I TRIED 1ST - BUT IT REJECTED: PART # INCOMPATIBLE TO LABOR OP.... I HAVE ALSO TRIED K4163 ALREADY
Re: PROP SHAFT FRT SLIP YOKE OIL SEAL (LABOR OP ????) - 08/12/2008
THE PART# IS FOR REAR TRANS OUT PUT SEAL & LABOR OP IS FOR REPLACEMENT OF THAT SEAL,I THINK AT THIS POINT I WOULD USE K6360 & PUT THE SEAL IN NET AMT.HOPE THIS WORKS FOR YOU.
Re: PROP SHAFT FRT SLIP YOKE OIL SEAL (LABOR OP ????) - 08/12/2008
Had parts dept bring up a picture of this part number.this is rear seal in ext housing.K6360 should be right lbrop. would call DBC,most likely a system issue.hope this helps.
REAR DIFFERENTIAL GEAR OIL - 08/18/2008
I HAVE A 2007 GMC ACADIA, CAME IN FOR GRINDING NOISE HEARD - WE CHANGED REAR DIFF GEAR OIL PT#89021677 (QTY-2), I USED F2159 AND IT REJECTED FOR PT# INCOMPATIBLE TO LABOR OP & PARTS AMOUNT EXCESSIVE, BEYOND AUTH LIMIT I MUST BE HAVING A "BRAIN CRAMP"...
Re: REAR DIFFERENTIAL GEAR OIL - 08/19/2008
the only thing i might try is to put the gear oil in net item and resubmit.I know fluids ect will not work as a failed part.might have to h-route with comments,closest labor op and oil in net.
Re: REAR DIFFERENTIAL GEAR OIL - 08/19/2008
I've just had the same scenario with a reject for part incompatible. I had to H route for payment using "closest-to-op, fluid in net. I hope this one gets reviewed!!! I hate it when they don't have labor ops to cover the jobs!! B.C.
OIL CONSUMPTION TESTING.... - 08/13/2009
HOW DO OTHERS HANDLE "OIL CONSUMPTION TEST CLAIMS" - THERE IS NOTHING REALLY TO CLAIM IS THERE ???
Re: OIL CONSUMPTION TESTING.... - 08/13/2009
For oil consumption tests the advisor writes an r.o. for documentation purpose only, but we never claim anthing for it.
Re: OIL CONSUMPTION TESTING.... - 08/19/2009
You can claim the dye used in net though, can't you? We just had one of these at our dealership and the answer we got from our DSM was "call TAC and find out what to do." - Thanks for the help! TAC thought we were nuts by the way!
ENG OIL PRESS GAUGE SENSOR (LABOR OP) - 03/09/2009
1989 GMC G3500 - 1GTGG35K8K7501704 REPLACED PT#10069218 "ENG OIL PRESS GAUGE SENSOR" .... UNABLE TO LOCATE OP CODE, HAVE CHECKED PART GRP TO LABOR OP --- ANY ASST GREATLY APPRECIATED
Re: ENG OIL PRESS GAUGE SENSOR (LABOR OP) - 03/09/2009
will have to use op code from 98 model year as labor time guide only goes back 10yrs.would use N2220 switch- engine oil pressure sender-replace.
Oil leak diagnosis - 03/25/2009
Has anyone heard of getting any time for an oil leak diagnosis? For example - putting in the dye to see where the oil leak is? One of my techs was asking, thought he saw something on this. Can't say I have seen anything - does anyone know?
Re: Oil leak diagnosis - 03/25/2009
Other than including time when doing a repair, the only leak diag time I know of is for A/C, not oil leaks. We have occasionally put dye in, cleaned the engine really well, allowed the customer to drive it for a few days & return for inspection. If...
Re: Oil leak diagnosis - 03/25/2009
We use a customer concerned not duplicated labor op for checking out and adding dye, varying time according to what was done. The CCND op actually allows for dye to be listed in the parts field. If all the tech does is add dye we run the CCND for the ...
Re: Oil leak diagnosis - 03/25/2009
Thanks for that post Mark,that was one of the ? I had been wanting ask at the meetings, I had been taking the dye off of the RO
Re: Oil leak diagnosis - 03/26/2009
Thanks everyone! Your posts were very helpful!
Re: Oil leak diagnosis - 03/26/2009
Have you referred to page 3 of the J&L Program Manual in the Labor Op add-on guide pertaining to fluid leak analysis -- check it out, it may help
Re: Oil leak diagnosis - 03/27/2009
Thanks everyone!
Re: Oil leak diagnosis - 03/30/2009
This what I use for leaks as long as there is dye billed out comments for checking pressure in system. The labor time to perform a fluid leak analyze is 0.1 - 0.5 hr. This analyze time should be included in Regular Labor Hours for the labor code operation ...
Re: Oil leak diagnosis - 03/31/2009
[quote] Ken: This analyze time should be included in Regular Labor Hours for the labor code operation submitted for the repair of the leak. [/quote] So if there was no actual repair because they haven't detected the source of the leak, how do you know ...
Re: Oil leak diagnosis - 03/31/2009
[quote] Mark: . The CCND op actually allows for dye to be listed in the parts field. [/quote] Mark which CND are you using I have one here, it is a 2007 Pontiac G6. We did a dye test and diag. I used op J9994 for time and 3.15 in net for dye. Returned ...
Re: Oil leak diagnosis - 03/31/2009
You said you put the dye in net amt. Should go in the regular parts field- not net- and it should pay ok.
Re: Oil leak diagnosis - 03/31/2009
OK DO YOU USE PN 89022219.
Re: Oil leak diagnosis - 03/31/2009
Whatever GM part # is charged out by parts dept. for dye--I must admit I haven't paid attention to the part # charged out, and don't have one right now to check.
ANY HYUNDAI PEOPLE OUT THERE I HAVE A QUESTION ABOUT THIS FREE OIL FILTER PROGRAM - 05/05/2009
Re: ANY HYUNDAI PEOPLE OUT THERE I HAVE A QUESTION ABOUT THIS FREE OIL FILTER PROGRAM - 05/08/2009
This is not a warranty reimbursable program. The dealer may contact their DPSM to possibly mail the coupons in for reimbursement. (information from the Hyundai Warranty Hotline)
Re: OIL, LUBE, AND FILTER COUPONS.... - 03/10/2010
Tip for performing an Advanced Message Search in GlobalConnect: -Enter the Reference Number...G_0000041021(for example) -In the Message Status field make sure both Active and Archive boxes are checked (enables a broader search - current and past messages) ...
OIL, LUBE, AND FILTER COUPONS.... - 02/23/2010
DOES ANYONE HAVE INFORMATION ON WHAT YOU CAN CLAIM FOR ON THESE COUPONS WITH THE LO Z2228?? I CANT SEEM TO FIND THE MESSAGE THAT HAS THAT INFO...ANY HELP IS GREATLY APPRECIATED....THANKS IN ADVANCE
Re: OIL, LUBE, AND FILTER COUPONS.... - 02/23/2010
KATINA...... REF.NUMBER: PARTS / PROGRAMS AND PROMOTIONS / G_0000041021 SPO MESSAGE - SALES AND SERVICE PRIVATE FREE AGENT INCENTIVE PROGRAM - SERVICE OFFER INFORMATION HOPE THIS HELPS
Re: OIL, LUBE, AND FILTER COUPONS.... - 02/24/2010
THANK YOU SO MUCH!!! I HAVENT BEEN ABLE TO FIND IT EITHER!!! GLAD IM NOT ALONE....
Re: OIL, LUBE, AND FILTER COUPONS.... - 02/24/2010
I...
Re: OIL, LUBE, AND FILTER COUPONS.... - 02/24/2010
THANKS SOOOOO MUCH!! FAX NUMBER 580-223-1533...I APPRECIATE ALL YOUR HELP!!
OIL FILTER CAP SEAL "O-RING" REPLACEMENT - 11/15/2011
Looking for a labor op for PT#55353326 / oil filter cap seal "o-ring" for a 2010 Chev Aveo .... closest I can find is J0950 / oil filter or J0960 / oil filter adapter ????? Thanks ahead for any suggestions ??
Re: OIL FILTER CAP SEAL - 11/16/2011
i would use either one seems that is the closest operation ...
Re: Payment for Dye to Check for Oil Leak - 02/21/2012
[quote] AZALOS: Can I submit for the dye only this time or should I wait until we confirm leak and get the dye paid for with repair? [/quote] Yes, you can make the claim for dye under CCND but I usually just have the parts department bill it when they ...
Business Choice Maintenance Plan - 02/26/2013
... to the rates, terms, and conditions described in GWM message G_0000156291.Services include a lube, oil, and filter change, single wheel tire rotation, and a multi-point vehicle inspection. Dexos1 engine customers are allowed 6 total services in the 2-year/30,000...
Certified Pre-Owned Operations Guide - 08/09/2012
... originally equipped. In addition to the 12 month/12,000 mile warranty, certified vehicles receive oil and filter changes, tire rotation, and the multi-point vehicle inspection for 2 years/30,000 miles. Job card documentation must include the percent...
The Rookie - 09/19/2011
... there is a point at which these adjustments can be too much of a good thing. A seemingly simple change can be disastrous if the outcomes of that change are not fully considered. This month I would like to offer fellow rookies some simple, but hard learned...
Corvette First Maintenance - 01/27/2022
... and the reimbursement amount, $294, remain the same. The first maintenance service includes oil and filter change, transmission fluid filter change, and MPVI....
Goodwill Tools - 07/27/2021
... needed to repair their vehicle came boxed wrong and had to be reordered. They are also due for an oil change and tire rotation. Use this labor operation for their maintenance service with the hope that the offering will make up for the inconvenience....
Certified Pre-Owned Vehicles - 09/26/2023
... up to 6 years, 100,000 miles. The maintenance provision allows for 2 service events – oil change, tire rotation, and multi-point vehicle inspection – within a 2 year/24,000 mile period. Once a CPO vehicle is diagnosed, coverage must...
Bulletin 18-NA-069 - 03/27/2019
... allow the ice build-up in the CAC to thaw, and if necessary, replace the CAC and change the oil. The bulletin contains a bulletin specific labor operation that is to be used for vehicles that are repaired under the Emission Coverage. Note: this is not...
Forum - 06/05/2017
Lube/oil/filter changes and tire rotation services under the 24/24 Smart Care Wrap 1 : Labor Operation 0600853 > Reimbursement $35 in net/miscellaneous. Recommend contacting GMPP if you continue to experience difficulty processing this transaction...
Sublet Excessive for Labor Operation - 07/31/2018
... head gasket, valve cover gasket, head bolts, intake gasket, exhaust manifold gasket. Changed oil and filter. Added coolant. Test drove. Operating to specs. ...
Simplifying Clocking Information - 07/20/2018
... If GM or GMPP is paying for any of the repair (includes recalls - does not include oil changes) clocking is required.· A minimum of two punches are required. One at the start of the repair and one at the...
What Would You Do - 12/18 - 11/29/2018
... piston damage. If the condition occurs, performance will be affected as well as an increase in oil consumption. The service engine light may illuminate indicating an engine misfire. The recall furthermore states that if the repair is not completed prior...
Forum - 01/10/2019
Oil changes are excluded (refer to the Warranty-like repairs exclusion list with P&P Article 2.1.1). Included customer pay job cards should contain repairs for defects in materials or workmanship that would be covered under a new vehicle warranty...
OK DO YOU USE PN 89022219.
Re: Oil leak diagnosis - 03/31/2009
Whatever GM part # is charged out by parts dept. for dye--I must admit I haven't paid attention to the part # charged out, and don't have one right now to check.
ANY HYUNDAI PEOPLE OUT THERE I HAVE A QUESTION ABOUT THIS FREE OIL FILTER PROGRAM - 05/05/2009
Re: ANY HYUNDAI PEOPLE OUT THERE I HAVE A QUESTION ABOUT THIS FREE OIL FILTER PROGRAM - 05/08/2009
This is not a warranty reimbursable program. The dealer may contact their DPSM to possibly mail the coupons in for reimbursement. (information from the Hyundai Warranty Hotline)
Re: OIL, LUBE, AND FILTER COUPONS.... - 03/10/2010
Tip for performing an Advanced Message Search in GlobalConnect: -Enter the Reference Number...G_0000041021(for example) -In the Message Status field make sure both Active and Archive boxes are checked (enables a broader search - current and past messages) ...
OIL, LUBE, AND FILTER COUPONS.... - 02/23/2010
DOES ANYONE HAVE INFORMATION ON WHAT YOU CAN CLAIM FOR ON THESE COUPONS WITH THE LO Z2228?? I CANT SEEM TO FIND THE MESSAGE THAT HAS THAT INFO...ANY HELP IS GREATLY APPRECIATED....THANKS IN ADVANCE
Re: OIL, LUBE, AND FILTER COUPONS.... - 02/23/2010
KATINA...... REF.NUMBER: PARTS / PROGRAMS AND PROMOTIONS / G_0000041021 SPO MESSAGE - SALES AND SERVICE PRIVATE FREE AGENT INCENTIVE PROGRAM - SERVICE OFFER INFORMATION HOPE THIS HELPS
Re: OIL, LUBE, AND FILTER COUPONS.... - 02/24/2010
THANK YOU SO MUCH!!! I HAVENT BEEN ABLE TO FIND IT EITHER!!! GLAD IM NOT ALONE....
Re: OIL, LUBE, AND FILTER COUPONS.... - 02/24/2010
I...
Re: OIL, LUBE, AND FILTER COUPONS.... - 02/24/2010
THANKS SOOOOO MUCH!! FAX NUMBER 580-223-1533...I APPRECIATE ALL YOUR HELP!!
OIL FILTER CAP SEAL "O-RING" REPLACEMENT - 11/15/2011
Looking for a labor op for PT#55353326 / oil filter cap seal "o-ring" for a 2010 Chev Aveo .... closest I can find is J0950 / oil filter or J0960 / oil filter adapter ????? Thanks ahead for any suggestions ??
Re: OIL FILTER CAP SEAL - 11/16/2011
i would use either one seems that is the closest operation ...
Re: Payment for Dye to Check for Oil Leak - 02/21/2012
[quote] AZALOS: Can I submit for the dye only this time or should I wait until we confirm leak and get the dye paid for with repair? [/quote] Yes, you can make the claim for dye under CCND but I usually just have the parts department bill it when they ...
Business Choice Maintenance Plan - 02/26/2013
... to the rates, terms, and conditions described in GWM message G_0000156291.Services include a lube, oil, and filter change, single wheel tire rotation, and a multi-point vehicle inspection. Dexos1 engine customers are allowed 6 total services in the 2-year/30,000...
Certified Pre-Owned Operations Guide - 08/09/2012
... originally equipped. In addition to the 12 month/12,000 mile warranty, certified vehicles receive oil and filter changes, tire rotation, and the multi-point vehicle inspection for 2 years/30,000 miles. Job card documentation must include the percent...
The Rookie - 09/19/2011
... there is a point at which these adjustments can be too much of a good thing. A seemingly simple change can be disastrous if the outcomes of that change are not fully considered. This month I would like to offer fellow rookies some simple, but hard learned...
Corvette First Maintenance - 01/27/2022
... and the reimbursement amount, $294, remain the same. The first maintenance service includes oil and filter change, transmission fluid filter change, and MPVI....
Goodwill Tools - 07/27/2021
... needed to repair their vehicle came boxed wrong and had to be reordered. They are also due for an oil change and tire rotation. Use this labor operation for their maintenance service with the hope that the offering will make up for the inconvenience....
Certified Pre-Owned Vehicles - 09/26/2023
... up to 6 years, 100,000 miles. The maintenance provision allows for 2 service events – oil change, tire rotation, and multi-point vehicle inspection – within a 2 year/24,000 mile period. Once a CPO vehicle is diagnosed, coverage must...
Bulletin 18-NA-069 - 03/27/2019
... allow the ice build-up in the CAC to thaw, and if necessary, replace the CAC and change the oil. The bulletin contains a bulletin specific labor operation that is to be used for vehicles that are repaired under the Emission Coverage. Note: this is not...
Forum - 06/05/2017
Lube/oil/filter changes and tire rotation services under the 24/24 Smart Care Wrap 1 : Labor Operation 0600853 > Reimbursement $35 in net/miscellaneous. Recommend contacting GMPP if you continue to experience difficulty processing this transaction...
Sublet Excessive for Labor Operation - 07/31/2018
... head gasket, valve cover gasket, head bolts, intake gasket, exhaust manifold gasket. Changed oil and filter. Added coolant. Test drove. Operating to specs. ...
Simplifying Clocking Information - 07/20/2018
... If GM or GMPP is paying for any of the repair (includes recalls - does not include oil changes) clocking is required.· A minimum of two punches are required. One at the start of the repair and one at the...
What Would You Do - 12/18 - 11/29/2018
... piston damage. If the condition occurs, performance will be affected as well as an increase in oil consumption. The service engine light may illuminate indicating an engine misfire. The recall furthermore states that if the repair is not completed prior...
Forum - 01/10/2019
Oil changes are excluded (refer to the Warranty-like repairs exclusion list with P&P Article 2.1.1). Included customer pay job cards should contain repairs for defects in materials or workmanship that would be covered under a new vehicle warranty...
Forum - 01/18/2019
... the list of exclusions which includes repairs/services that are maintenance related such as; oil changes, tires, wiper blades, filters, belts, etc. I am not aware of any documentation that supports otherwise, such as omitting maintenance labor,...
2013 National Certified Service Retail Plan - 01/24/2013
... with a few changes. The most significant change is that the $5 reimbursement for the use of dexos1 oil with 2011 and newer vehicles has been discontinued. Beginning January 1st, 2013, no claims should be submitted using labour operation Z2283 for the...
Customer Enthusiasm Repairs - 09/16/2010
... the warranty coverage. Taking ownership of customer concerns such as broken interior trim or oil changes may sometimes make all the difference and prevent the customer from going to another dealer or leaving the brand all together. A customer enthusiasm...
Important Policy Updates - 01/10/2014
... repairs). The article also provides specific policies for technicians who exclusively perform oil changes/tire rotations/MPI services as part of the brand maintenance programs. Those technicians are not required to comply with the individual time requirements....
Fluid and Air Conditioning Leak Analysis - 12/09/2013
Engine oil, transmission oil, and antifreeze are three fluids that can leak from a gasket, seal or component. Sometimes the leak is obvious to the naked eye, but sometimes there is extra effort involved in finding the source of the leak.Service Information...
May 2016 Recall Update - 04/28/2016
... Malibu vehicles and is in effect until April 30, 2018. Customer Satisfaction Program 30990: Oil Pickup Tube Bolt Retention: Approximately 7,600 vehicles are involved in the recall that addresses a condition in which the oil pickup tube can lose connection...
Add-On Concern - Service Manager Verification - 02/17/2017
... following is an example of the add-on concern process: Situation: The technician is performing an oil change, tire rotation, and MPVI service on a vehicle and finds an axle boot leaking. Substantiation: The service manager inspects and verifies with...
Goodwill Tools - 05/29/2019
... needed to repair their vehicle came boxed wrong and had to be reordered. They are also due for an oil change and tire rotation. You can use this labor operation to get GM to pay for their maintenance service with the hope that this offering will make...
Goodwill Tools - 09/26/2022
... needed to repair their vehicle came boxed wrong and had to be reordered. They are also due for an oil change and tire rotation. Use this labor operation for their maintenance service with the hope that the offering will make up for the inconvenience....
Forum - 11/30/2022
i use the oil pan
How to get paid for dye testing? - 09/27/2018
Am I missing something, can anyone tell me? If a vehicle comes in with a concern of an oil leak. Tech couldn't visably see a leak, cleaned oil from the engine. Added dye. Customer drove vehicle and came back and no oil or dye is seen. ...
Forum - 02/08/2017
We - jlwarranty - also contacted the DBC to inquire about the allowed amount of oil for recall 17019. At this point there has not been a clarification for an updated dollar amount for the oil charged out in net item. While the specific...
Forum - 02/20/2017
Recommend submitting with the closest to labor operation, the oil pan, which carries Coverage Code D.
Re: coding fluid claims - 03/11/2009
GAS OIL GREASE
Re: need a labor op... - 07/17/2008
An oil pressure sender is at the back of the engine(usually),the oil level sender is in the pan.pressure sender is N2220
Dexos1 0W20 Price Decrease - 11/18/2013
GM recently announced a price reduction on 0W20 dexos1 engine oil in quarts, drums, and bulk. This oil specification is the service oil for most 2014 GMC and Chevrolet pickup trucks. Complete part and price information is available in GlobalConnect within...
Buick & GMC Anniversary Service Offer - 09/19/2011
... months or more. The offer will include a LOF, rotation, and 27-Point inspection. As always ACDelco oil/filter products must be used to be eligible for reimbursement. There is a $20 reimbursement for Conventional/Dexos Oil and $45 for Diesel Oil. Submit...
CBG CPO Maintenance Plan - 10/14/2011
... Pre-Owned Warranty. The maintenance plan is meant to provide customers with an option for oil and filter change, vehicle inspections, and tire rotations.The CBG CPO maintenance program runs for 2 years or 30,000 miles. The maintenance plan falls under...
2014 Chevrolet 2-Year Maintenance - 07/03/2013
... was formerly limited to 2014 model year Silverado and Cruze diesel. The program covers scheduled oil and filter changes, tire rotations, and a 27-point inspection. Transactions are submitted as a ZREG transaction with labour operation 0600723, with the...
Re: Rental Car - 06/06/2013
... now. What I was trying to say... GM will not pay for rental or shuttle for Warrantiable (CPO) oil changes, anyway. Also, I recently discovered that GM does not reimburse shuttle or rental for repairs of less than 2.0 hours. Unless, they are overnig...
Forum - 12/12/2023
... can engage in this conversation. I have some maintenance charts that really make looking up the GM oil changes simple. I will PM you my email address and you can let me know if you would like a copy. I have 3 stores using it. We have a discount code...
Re: Sierra Pro Grade Protection - 06/17/2013
... Manuals and other Service/Parts Publications. The labour operation for reimbursement is: 0600683 (Oil, filter change, tire rotation, MPVI) Reimbursement Allowance: $35.00 ...
Re: Business Choice - 11/20/2013
... Program Guidelines, found in message G_0000158334, support the following covered services: lube, oil, filter change and single rear wheel tire rotation. **Dual rear wheel tire rotation may be eligible at the dealer's discretion, as stated under the "General"...
Dealership Empowerment and Correct Documentation - 01/19/2012
... to offer to goodwill the cost of whatever maintenance the customer is due for. Examples include oil changes, tire rotations, air filter replacement, wheel alignment, etc. The maximum reimbursement is $100. The documentation required for this labour operation...
Re: Complaint Codes - 01/14/2013
ITS ABOUT TIME GM CHANGES THE CODES, THEY ARE SOO OUT DATED...
... the list of exclusions which includes repairs/services that are maintenance related such as; oil changes, tires, wiper blades, filters, belts, etc. I am not aware of any documentation that supports otherwise, such as omitting maintenance labor,...
2013 National Certified Service Retail Plan - 01/24/2013
... with a few changes. The most significant change is that the $5 reimbursement for the use of dexos1 oil with 2011 and newer vehicles has been discontinued. Beginning January 1st, 2013, no claims should be submitted using labour operation Z2283 for the...
Customer Enthusiasm Repairs - 09/16/2010
... the warranty coverage. Taking ownership of customer concerns such as broken interior trim or oil changes may sometimes make all the difference and prevent the customer from going to another dealer or leaving the brand all together. A customer enthusiasm...
Important Policy Updates - 01/10/2014
... repairs). The article also provides specific policies for technicians who exclusively perform oil changes/tire rotations/MPI services as part of the brand maintenance programs. Those technicians are not required to comply with the individual time requirements....
Fluid and Air Conditioning Leak Analysis - 12/09/2013
Engine oil, transmission oil, and antifreeze are three fluids that can leak from a gasket, seal or component. Sometimes the leak is obvious to the naked eye, but sometimes there is extra effort involved in finding the source of the leak.Service Information...
May 2016 Recall Update - 04/28/2016
... Malibu vehicles and is in effect until April 30, 2018. Customer Satisfaction Program 30990: Oil Pickup Tube Bolt Retention: Approximately 7,600 vehicles are involved in the recall that addresses a condition in which the oil pickup tube can lose connection...
Add-On Concern - Service Manager Verification - 02/17/2017
... following is an example of the add-on concern process: Situation: The technician is performing an oil change, tire rotation, and MPVI service on a vehicle and finds an axle boot leaking. Substantiation: The service manager inspects and verifies with...
Goodwill Tools - 05/29/2019
... needed to repair their vehicle came boxed wrong and had to be reordered. They are also due for an oil change and tire rotation. You can use this labor operation to get GM to pay for their maintenance service with the hope that this offering will make...
Goodwill Tools - 09/26/2022
... needed to repair their vehicle came boxed wrong and had to be reordered. They are also due for an oil change and tire rotation. Use this labor operation for their maintenance service with the hope that the offering will make up for the inconvenience....
Forum - 11/30/2022
i use the oil pan
How to get paid for dye testing? - 09/27/2018
Am I missing something, can anyone tell me? If a vehicle comes in with a concern of an oil leak. Tech couldn't visably see a leak, cleaned oil from the engine. Added dye. Customer drove vehicle and came back and no oil or dye is seen. ...
Forum - 02/08/2017
We - jlwarranty - also contacted the DBC to inquire about the allowed amount of oil for recall 17019. At this point there has not been a clarification for an updated dollar amount for the oil charged out in net item. While the specific...
Forum - 02/20/2017
Recommend submitting with the closest to labor operation, the oil pan, which carries Coverage Code D.
Re: coding fluid claims - 03/11/2009
GAS OIL GREASE
Re: need a labor op... - 07/17/2008
An oil pressure sender is at the back of the engine(usually),the oil level sender is in the pan.pressure sender is N2220
Dexos1 0W20 Price Decrease - 11/18/2013
GM recently announced a price reduction on 0W20 dexos1 engine oil in quarts, drums, and bulk. This oil specification is the service oil for most 2014 GMC and Chevrolet pickup trucks. Complete part and price information is available in GlobalConnect within...
Buick & GMC Anniversary Service Offer - 09/19/2011
... months or more. The offer will include a LOF, rotation, and 27-Point inspection. As always ACDelco oil/filter products must be used to be eligible for reimbursement. There is a $20 reimbursement for Conventional/Dexos Oil and $45 for Diesel Oil. Submit...
CBG CPO Maintenance Plan - 10/14/2011
... Pre-Owned Warranty. The maintenance plan is meant to provide customers with an option for oil and filter change, vehicle inspections, and tire rotations.The CBG CPO maintenance program runs for 2 years or 30,000 miles. The maintenance plan falls under...
2014 Chevrolet 2-Year Maintenance - 07/03/2013
... was formerly limited to 2014 model year Silverado and Cruze diesel. The program covers scheduled oil and filter changes, tire rotations, and a 27-point inspection. Transactions are submitted as a ZREG transaction with labour operation 0600723, with the...
Re: Rental Car - 06/06/2013
... now. What I was trying to say... GM will not pay for rental or shuttle for Warrantiable (CPO) oil changes, anyway. Also, I recently discovered that GM does not reimburse shuttle or rental for repairs of less than 2.0 hours. Unless, they are overnig...
Forum - 12/12/2023
... can engage in this conversation. I have some maintenance charts that really make looking up the GM oil changes simple. I will PM you my email address and you can let me know if you would like a copy. I have 3 stores using it. We have a discount code...
Re: Sierra Pro Grade Protection - 06/17/2013
... Manuals and other Service/Parts Publications. The labour operation for reimbursement is: 0600683 (Oil, filter change, tire rotation, MPVI) Reimbursement Allowance: $35.00 ...
Re: Business Choice - 11/20/2013
... Program Guidelines, found in message G_0000158334, support the following covered services: lube, oil, filter change and single rear wheel tire rotation. **Dual rear wheel tire rotation may be eligible at the dealer's discretion, as stated under the "General"...
Dealership Empowerment and Correct Documentation - 01/19/2012
... to offer to goodwill the cost of whatever maintenance the customer is due for. Examples include oil changes, tire rotations, air filter replacement, wheel alignment, etc. The maximum reimbursement is $100. The documentation required for this labour operation...
Re: Complaint Codes - 01/14/2013
ITS ABOUT TIME GM CHANGES THE CODES, THEY ARE SOO OUT DATED...
Re: no parts to return to wpc - 07/28/2014
that is true i forget things change !
Error 115 : Authorization required for Adjusted Transaction previously Adjusted. - 02/03/2017
... figured that they would look at it and then I would be able to make another change. Its been over a week now and its still in reject status and I cant make any changes to get the difference which im looking at and is a easy change to make, ...
Forum - 06/16/2017
WHAT I FOCUS ON IS REJECT RATE, AUTHORIZATION CHANGES, AVERAGE DAYS TO PROCESS.
Forum - 07/24/2017
i know right these are positive steps too but look out for the future changes !!
Forum - 10/17/2018
... have worked places where you write everything up as warranty (under 3/36) then if it isn't covered change it to COD. There are no authorizations required to change it FROM warranty only to change it TO warranty....
Re: PURCHASE ORDERS - 12/20/2007
You could change the price of the PO to zero if you can't void it.
More New Features - 09/20/2007
Display name can now be changed, which means that you can change what shows up in the forum and quiz competition.
Display Names - 09/28/2007
Display name can now be changed. Change your display name from CHNLXXXX to something more personable. Go to "My Account" to change yours.
Re: Increase in shuttle allowance - 10/08/2008
SHANNON--%0D%0A++++++03-00-89-013D+ELECTRONIC+EXCHANGE+PROGRAM+CHANGES+++
Re: Service Agent Summary Report - 06/28/2010
I'm not sure, but I have always had it since we changed to Global.
Re: Transfer Case Warranty - 08/20/2010
Thank you Brian! I thought it had changed
LIfetime Warranty - 05/11/2010
Does anyone know if there is a change made in how to claim lifetime parts?
Forum - 03/15/2024
... at your Dealership. At mine, frequently the advisors write up as customer pay, then my lines get changed to warranty. Parts bills out as customer pay, advisor doesn't let parts know to change the prices to warranty, I submit, GM pays warranty, and I...
Forum - 02/08/2022
Doesn't help that GM has changed it 4 times.
Forum - 08/08/2019
I let my service manager know about the changes and he in turn lets all the techs know at the time the changes occur. Every first Wednesday of the month we have a shop meeting and all the changes are gone over again.
2017: Year in Review - 11/21/2017
There were several changes in 2017 to GM Policies and Procedures. 2017 also saw an increase in audit activity, and to help keep your dealership compliant, we have summarized some of the changes. Below is a recap of these changes: Add On Repairs - Add...
Forum - 07/14/2017
Your oil pan seal example is perfect. I interpret (and hope I am correct) that as if you remove the oil pan to fix the seal, you've ultimately done the same steps that you would do to replace the oil pan...therefore, use the replace oil pan...
TRANSMISSION LABOR CODES THAT REQUIRE A FLUSH CODE - 08/22/2012
... "all labor operations that include removal of the transmission from the vehicle and require the oil pan or side cover to be removed include labor time to flush the transmission oil cooler system." Then further down in the TSB under warranty information...
Re: Rental Car - 06/21/2013
... now. What I was trying to say... GM will not pay for rental or shuttle for Warrantiable (CPO) oil changes, anyway. Also, I recently discovered that GM does not reimburse shuttle or rental for repairs of less than 2.0 hours. Unless, they are overnight. HTH...
Forum - 02/09/2017
... Cracked Piston. Below are a few important clarifications: Warranty Information Both the oil and filter part numbers should be submitted in the Parts field of the transaction. If bulk oil was used, the dealer must submit the appropriate bulk...
Goodwill Tools - 03/26/2024
... needed to repair their vehicle came boxed wrong and had to be reordered. They are also due for an oil change and tire rotation. Use this labor operation for their maintenance service with the hope that the offering will make up for the inconvenience. The...
Dealership Empowerment - 01/11/2016
... chooses to "goodwill" the cost of whatever maintenance the customer is due for. Examples include oil changes, tire rotations, air filter replacement, wheel alignment, etc. The maximum reimbursement is $100. The documentation required for this labor operation...
Forum - 02/07/2020
... concern. 2. High resistance cannot blow a fuse, period. If a tech wrote this he should stick to oil changes and leave the repairs to someone who understands how to diagnose a car. Based on logic and reason this should also be charged back. An airbag...
Reject of the Month - October 2022 - 09/26/2022
... 2008 Cadillac Escalade was in the service department in April 2022 with a concern of an engine oil leak. The service technician found that the oil pan gasket, valve cover gaskets, and the transmission cooler lines were all leaking. The vehicle was repaired...
Air Conditioning Guidelines - 05/25/2022
... label placed on or near the evaporator core inside the HVAC module. Ensure that the correct PAG oil (Polyalkylene Glycol Compressor oil) is used during the repair as called out in SI. There are multiple PAG oils released to service vehicles with R-1234yf....
that is true i forget things change !
Error 115 : Authorization required for Adjusted Transaction previously Adjusted. - 02/03/2017
... figured that they would look at it and then I would be able to make another change. Its been over a week now and its still in reject status and I cant make any changes to get the difference which im looking at and is a easy change to make, ...
Forum - 06/16/2017
WHAT I FOCUS ON IS REJECT RATE, AUTHORIZATION CHANGES, AVERAGE DAYS TO PROCESS.
Forum - 07/24/2017
i know right these are positive steps too but look out for the future changes !!
Forum - 10/17/2018
... have worked places where you write everything up as warranty (under 3/36) then if it isn't covered change it to COD. There are no authorizations required to change it FROM warranty only to change it TO warranty....
Re: PURCHASE ORDERS - 12/20/2007
You could change the price of the PO to zero if you can't void it.
More New Features - 09/20/2007
Display name can now be changed, which means that you can change what shows up in the forum and quiz competition.
Display Names - 09/28/2007
Display name can now be changed. Change your display name from CHNLXXXX to something more personable. Go to "My Account" to change yours.
Re: Increase in shuttle allowance - 10/08/2008
SHANNON--%0D%0A++++++03-00-89-013D+ELECTRONIC+EXCHANGE+PROGRAM+CHANGES+++
Re: Service Agent Summary Report - 06/28/2010
I'm not sure, but I have always had it since we changed to Global.
Re: Transfer Case Warranty - 08/20/2010
Thank you Brian! I thought it had changed
LIfetime Warranty - 05/11/2010
Does anyone know if there is a change made in how to claim lifetime parts?
Forum - 03/15/2024
... at your Dealership. At mine, frequently the advisors write up as customer pay, then my lines get changed to warranty. Parts bills out as customer pay, advisor doesn't let parts know to change the prices to warranty, I submit, GM pays warranty, and I...
Forum - 02/08/2022
Doesn't help that GM has changed it 4 times.
Forum - 08/08/2019
I let my service manager know about the changes and he in turn lets all the techs know at the time the changes occur. Every first Wednesday of the month we have a shop meeting and all the changes are gone over again.
2017: Year in Review - 11/21/2017
There were several changes in 2017 to GM Policies and Procedures. 2017 also saw an increase in audit activity, and to help keep your dealership compliant, we have summarized some of the changes. Below is a recap of these changes: Add On Repairs - Add...
Forum - 07/14/2017
Your oil pan seal example is perfect. I interpret (and hope I am correct) that as if you remove the oil pan to fix the seal, you've ultimately done the same steps that you would do to replace the oil pan...therefore, use the replace oil pan...
TRANSMISSION LABOR CODES THAT REQUIRE A FLUSH CODE - 08/22/2012
... "all labor operations that include removal of the transmission from the vehicle and require the oil pan or side cover to be removed include labor time to flush the transmission oil cooler system." Then further down in the TSB under warranty information...
Re: Rental Car - 06/21/2013
... now. What I was trying to say... GM will not pay for rental or shuttle for Warrantiable (CPO) oil changes, anyway. Also, I recently discovered that GM does not reimburse shuttle or rental for repairs of less than 2.0 hours. Unless, they are overnight. HTH...
Forum - 02/09/2017
... Cracked Piston. Below are a few important clarifications: Warranty Information Both the oil and filter part numbers should be submitted in the Parts field of the transaction. If bulk oil was used, the dealer must submit the appropriate bulk...
Goodwill Tools - 03/26/2024
... needed to repair their vehicle came boxed wrong and had to be reordered. They are also due for an oil change and tire rotation. Use this labor operation for their maintenance service with the hope that the offering will make up for the inconvenience. The...
Dealership Empowerment - 01/11/2016
... chooses to "goodwill" the cost of whatever maintenance the customer is due for. Examples include oil changes, tire rotations, air filter replacement, wheel alignment, etc. The maximum reimbursement is $100. The documentation required for this labor operation...
Forum - 02/07/2020
... concern. 2. High resistance cannot blow a fuse, period. If a tech wrote this he should stick to oil changes and leave the repairs to someone who understands how to diagnose a car. Based on logic and reason this should also be charged back. An airbag...
Reject of the Month - October 2022 - 09/26/2022
... 2008 Cadillac Escalade was in the service department in April 2022 with a concern of an engine oil leak. The service technician found that the oil pan gasket, valve cover gaskets, and the transmission cooler lines were all leaking. The vehicle was repaired...
Air Conditioning Guidelines - 05/25/2022
... label placed on or near the evaporator core inside the HVAC module. Ensure that the correct PAG oil (Polyalkylene Glycol Compressor oil) is used during the repair as called out in SI. There are multiple PAG oils released to service vehicles with R-1234yf....
Basic Documentation - 01/19/2011
... is essential for both procedural (and legal) reasons. Yet it is often missed on recalls and coupon oil changes. Another key signature is that of the service manager. As stated earlier, the service manager's signature is required for authorization of...
Checking Tires - 10/13/2010
... my tires for me on routine service visits. Unfortunately, I don't put many miles on my vehicle so oil changes are not very frequent, hence my under-inflation dilemma. Since I don't have the warning light, I probably am driving more frequently with underinflated...
Same Day Repairs - 04/12/2013
Beginning April 1st, GM has made several changes to support and reward service agents who focus on the goal of achieving same day repairs to their customer's vehicles. The average customer's hope is that when they take their vehicle to your dealership,...
Included Maintenance - 02/26/2024
... of increase varies depending on the vehicle and the engine. The service visit includes ACDelco oil and filter change, tire rotation, and MPVI. DEF top-off is allowed for diesels. Reference: GCUS-9-15628. ...
March 2017 Recall Update - 02/17/2017
... and 2005-2013 Chevrolet Corvette vehicles. Customer Satisfaction Program 16038: Transmission Oil Cooler Line in Contact with Body Stud: Certain 2016 Chevrolet Corvette vehicles equipped with an 8-speed Automatic Transmission and Extra Capacity...
Important Reimbursement Rate Update - 03/21/2017
... the included maintenance period at GM dealerships that were not enrolled in the GM dexos1 bulk oil program. This allow distributors to ramp up product levels of ACDelco 5W30, Gen2 Full-Synthetic packaged oil....
Air Conditioning Season - 04/23/2018
... label placed on or near the evaporator core inside the HVAC module. Ensure that the correct PAG oil (Polyalkylene Glycol Compressor oil) is used during the repair as called out in SI. There are multiple PAG oils released to service vehicles with R-1234yf....
Air Conditioning Guidelines - 04/22/2019
... label placed on or near the evaporator core inside the HVAC module. Ensure that the correct PAG oil (Polyalkylene Glycol Compressor oil) is used during the repair as called out in SI. There are multiple PAG oils released to service vehicles with R-1234yf....
Transmission Flush Code - 07/23/2018
... for repairs, GM requires the use of the TransFlow machine to flush and flow test the transmission oil cooler and the oil cooler pipes. The machine will generate a unique flow code after the completion of the test that must be documented on the job card....
Understanding the New Courtesy Transportation Guidelines - 06/19/2017
... to this is GM covered maintenance services; GM will not pay any courtesy transportation for oil changes and tire rotations. The component being serviced is within the terms of the Powertrain Warranty. The customer’s vehicle is a hybrid vehicle...
Second Gen dexos1 - 07/28/2016
Throughout the end of June, and through July 15, GM CCA sold both the previous and new specification of oil. On 7/15/2016, dealers receive only the new specification and are billed the new part numbers listed in Global Message GCUS-9-2426. On 8/1/2016,...
Gasoline Fuel Economy - 09/27/2016
Bulletin 05-00-89-072 Fuel and Oil Additives-Facts and Myths - Maximizing Gasoline Fuel Economy was recently updated to add model years, graphics, a section for websites, and update the information contained within the bulletin. The bulletin is suitable...
March 2016 Recall Update - 03/01/2016
... and the warranty transaction information sections. Special Coverage 14159B: Excessive Engine Oil Consumption: The warranty transaction information section of the bulletin has been revised to adjust the labor times. Certain 2010 Chevrolet Equinox...
Service Information Keyword/Labor Operation Search - 06/02/2015
In early May, GM released a TechLine News communication to dealers that announced three new changes to SI. These changes were made based on user feedback.The first change was to the Year Range Bulletin search. In the past, the user selected the platform...
Parts warranty install - 04/08/2024
We have a vehicle that last year in 06/02/2023 replace an engine and also replace a Radiator Vehicle came in on 04/05/2024 found that the engine oil cooler leak oil inside radiator would this component have warranty
Parts warranty install - 04/08/2024
We have a vehicle that last year in 06/02/2023 replace an engine and also replace a Radiator Vehicle came in on 04/05/2024 found that the engine oil cooler leak oil inside radiator would this component have warranty
Wrong labor op - 10/25/2023
I entered a claim for an oil pan reseal - LOP 4065870. I should have used 4065910 - lower oil pan. Do I charge back the claim and resubmit on another line?
Requesting a Labor Rate Increase - 01/24/2023
... repairs -- Federal, state or local government legislated vehicle emission or safety inspections-- Oil changes-- Tires-- Wiper blades-- Filters-- Fluid exchanges-- Belts-- Other repairs/services that are called out as vehicle maintenance in the Owner...
Forum - 04/02/2019
... mark-up? We went back and forth, for some time, until the parts manager fixed the warranty oil & filters, under warranty, to a lower mark-up. Now, when I have a 'repair' that requires oil & filter, I have to call to have them marked up to our 40%. Maybe...
Re: CLARIFACTION: LEAK TESTING (.5LBR) - 04/15/2008
CUST CAME IN WITH: CYLINDER HEAD LEAKING OIL-COOLANT, WE PRESSURE TESTED COOLING SYSTEM, FOUND INTAKE LEAKING AT THAT POINT-WAS UNABLE TO VERIFY CYL HEAD OR GASKET LEAK UNTIL WE RESEALED THE INTAKE.. WE RESEALED INTAKE, RECHECKED COOLING SYSTEM "HELD...
PDI ADD ON - 08/31/2009
DURING A PDI OF A 2010 CAMARO WE HAD TO ADD 1 QUART OF OIL, CAN WE GET PAID FOR THAT OIL? I HAVE NEVER HAD THIS HAPPEN IN 12 YEARS, OR MAYBE IT HAS HAPPENED AND NO ONE HAS TOLD ME!
Did anyone else install Warranty Wizard Update for Dec. notice changes in trans overhaul and lower transmission line r&r is S.T. now? - 12/17/2009
I'm noticing after updating my warranty wizard for Dec. that transmission recon labor ops have notes for tech to have 1 flag for diag,tear down,cleaning of parts and repair, then minus base time allowed and remaining time is claimed as OLH now? And lower ...
Re: Did anyone else install Warranty Wizard Update for Dec. notice changes in trans overhaul and lower transmission line r&r is S.T. now? - 12/18/2009
NEW POLICY: Change in automatic transmission add condition documentation and claim submission...Bulletin 09-07-30-018: Effective with repairs performed after January 1, 2010.
Re: srta trans warranty - 11/17/2010
... The note in the second paragraph of the document states to flush/flow test the transmission oil cooler and the oil cooler pipes once the trans has been removed for repairs. SI Bulletin: 02-07-30-052 Automatic Transmission Oil Cooler Flush and Flow Test...
Forum - 02/08/2017
I submited 2 today and put in the amount of oil ($13.33x4 or 5gts = 53.32 / 66.65) in net items and the oil filter in the parts section. It paid
... is essential for both procedural (and legal) reasons. Yet it is often missed on recalls and coupon oil changes. Another key signature is that of the service manager. As stated earlier, the service manager's signature is required for authorization of...
Checking Tires - 10/13/2010
... my tires for me on routine service visits. Unfortunately, I don't put many miles on my vehicle so oil changes are not very frequent, hence my under-inflation dilemma. Since I don't have the warning light, I probably am driving more frequently with underinflated...
Same Day Repairs - 04/12/2013
Beginning April 1st, GM has made several changes to support and reward service agents who focus on the goal of achieving same day repairs to their customer's vehicles. The average customer's hope is that when they take their vehicle to your dealership,...
Included Maintenance - 02/26/2024
... of increase varies depending on the vehicle and the engine. The service visit includes ACDelco oil and filter change, tire rotation, and MPVI. DEF top-off is allowed for diesels. Reference: GCUS-9-15628. ...
March 2017 Recall Update - 02/17/2017
... and 2005-2013 Chevrolet Corvette vehicles. Customer Satisfaction Program 16038: Transmission Oil Cooler Line in Contact with Body Stud: Certain 2016 Chevrolet Corvette vehicles equipped with an 8-speed Automatic Transmission and Extra Capacity...
Important Reimbursement Rate Update - 03/21/2017
... the included maintenance period at GM dealerships that were not enrolled in the GM dexos1 bulk oil program. This allow distributors to ramp up product levels of ACDelco 5W30, Gen2 Full-Synthetic packaged oil....
Air Conditioning Season - 04/23/2018
... label placed on or near the evaporator core inside the HVAC module. Ensure that the correct PAG oil (Polyalkylene Glycol Compressor oil) is used during the repair as called out in SI. There are multiple PAG oils released to service vehicles with R-1234yf....
Air Conditioning Guidelines - 04/22/2019
... label placed on or near the evaporator core inside the HVAC module. Ensure that the correct PAG oil (Polyalkylene Glycol Compressor oil) is used during the repair as called out in SI. There are multiple PAG oils released to service vehicles with R-1234yf....
Transmission Flush Code - 07/23/2018
... for repairs, GM requires the use of the TransFlow machine to flush and flow test the transmission oil cooler and the oil cooler pipes. The machine will generate a unique flow code after the completion of the test that must be documented on the job card....
Understanding the New Courtesy Transportation Guidelines - 06/19/2017
... to this is GM covered maintenance services; GM will not pay any courtesy transportation for oil changes and tire rotations. The component being serviced is within the terms of the Powertrain Warranty. The customer’s vehicle is a hybrid vehicle...
Second Gen dexos1 - 07/28/2016
Throughout the end of June, and through July 15, GM CCA sold both the previous and new specification of oil. On 7/15/2016, dealers receive only the new specification and are billed the new part numbers listed in Global Message GCUS-9-2426. On 8/1/2016,...
Gasoline Fuel Economy - 09/27/2016
Bulletin 05-00-89-072 Fuel and Oil Additives-Facts and Myths - Maximizing Gasoline Fuel Economy was recently updated to add model years, graphics, a section for websites, and update the information contained within the bulletin. The bulletin is suitable...
March 2016 Recall Update - 03/01/2016
... and the warranty transaction information sections. Special Coverage 14159B: Excessive Engine Oil Consumption: The warranty transaction information section of the bulletin has been revised to adjust the labor times. Certain 2010 Chevrolet Equinox...
Service Information Keyword/Labor Operation Search - 06/02/2015
In early May, GM released a TechLine News communication to dealers that announced three new changes to SI. These changes were made based on user feedback.The first change was to the Year Range Bulletin search. In the past, the user selected the platform...
Parts warranty install - 04/08/2024
We have a vehicle that last year in 06/02/2023 replace an engine and also replace a Radiator Vehicle came in on 04/05/2024 found that the engine oil cooler leak oil inside radiator would this component have warranty
Parts warranty install - 04/08/2024
We have a vehicle that last year in 06/02/2023 replace an engine and also replace a Radiator Vehicle came in on 04/05/2024 found that the engine oil cooler leak oil inside radiator would this component have warranty
Wrong labor op - 10/25/2023
I entered a claim for an oil pan reseal - LOP 4065870. I should have used 4065910 - lower oil pan. Do I charge back the claim and resubmit on another line?
Requesting a Labor Rate Increase - 01/24/2023
... repairs -- Federal, state or local government legislated vehicle emission or safety inspections-- Oil changes-- Tires-- Wiper blades-- Filters-- Fluid exchanges-- Belts-- Other repairs/services that are called out as vehicle maintenance in the Owner...
Forum - 04/02/2019
... mark-up? We went back and forth, for some time, until the parts manager fixed the warranty oil & filters, under warranty, to a lower mark-up. Now, when I have a 'repair' that requires oil & filter, I have to call to have them marked up to our 40%. Maybe...
Re: CLARIFACTION: LEAK TESTING (.5LBR) - 04/15/2008
CUST CAME IN WITH: CYLINDER HEAD LEAKING OIL-COOLANT, WE PRESSURE TESTED COOLING SYSTEM, FOUND INTAKE LEAKING AT THAT POINT-WAS UNABLE TO VERIFY CYL HEAD OR GASKET LEAK UNTIL WE RESEALED THE INTAKE.. WE RESEALED INTAKE, RECHECKED COOLING SYSTEM "HELD...
PDI ADD ON - 08/31/2009
DURING A PDI OF A 2010 CAMARO WE HAD TO ADD 1 QUART OF OIL, CAN WE GET PAID FOR THAT OIL? I HAVE NEVER HAD THIS HAPPEN IN 12 YEARS, OR MAYBE IT HAS HAPPENED AND NO ONE HAS TOLD ME!
Did anyone else install Warranty Wizard Update for Dec. notice changes in trans overhaul and lower transmission line r&r is S.T. now? - 12/17/2009
I'm noticing after updating my warranty wizard for Dec. that transmission recon labor ops have notes for tech to have 1 flag for diag,tear down,cleaning of parts and repair, then minus base time allowed and remaining time is claimed as OLH now? And lower ...
Re: Did anyone else install Warranty Wizard Update for Dec. notice changes in trans overhaul and lower transmission line r&r is S.T. now? - 12/18/2009
NEW POLICY: Change in automatic transmission add condition documentation and claim submission...Bulletin 09-07-30-018: Effective with repairs performed after January 1, 2010.
Re: srta trans warranty - 11/17/2010
... The note in the second paragraph of the document states to flush/flow test the transmission oil cooler and the oil cooler pipes once the trans has been removed for repairs. SI Bulletin: 02-07-30-052 Automatic Transmission Oil Cooler Flush and Flow Test...
Forum - 02/08/2017
I submited 2 today and put in the amount of oil ($13.33x4 or 5gts = 53.32 / 66.65) in net items and the oil filter in the parts section. It paid
Sealant Covered/Not Covered - 11/01/2017
... Specificly, does anyone know anything about part 88900326? We found the threaded plug above oil filter leaking. We removed oil cooler line block, removed plug, applied sealant, installed new cooler line block gasket. The claim rejected...
Forum - 10/04/2018
... is determined that the repair is covered by the powertrain warranty. Management must authorize the change in responsibility for the charges prior to repairs being completed. Or, the concern was coded as customer pay at time of write up, but after...
What Would You Do - 10/18 - 09/25/2018
... multiple lines on the ticket, with the fourth repair line authorized by service management for change in financial responsibility. The line was originally written as customer pay and later changed to warranty after technician diagnosis. The dealership...
Closest To Labor Operations and Time - 03/03/2016
... from a closest available labor operation into OLH. We come across the situation frequently with oil pan resealing. We use the oil pan replacement op with the time in OLH. ...
Global Labour Code Exceptions - 05/14/2013
With the change to new Global Labour Codes that began this month, making an adjustment on a transaction that was originally paid prior to May 3rd will no longer be possible. The Global Warranty Management system will no longer recognize the labour operations...
Revised - $5 Dexos Credit - 01/19/2012
GM will reimburse dealers for the extra cost of ACDelco dexos 1 synthetic blend oil for all 2011 and newer vehicles that come into the dealership for a customer pay lube, oil, filter service through December 31, 2012. Excluded from the program are 2011...
Global Warranty Management - 04/13/2010
The service department may have noticed a slight change in the Applicable Warranties section of the Investigate Vehicle History feature in comparison to GMVIS. While the applicable warranties section in GWM displays the warranty start/end date and effective/end...
Components and Systems - 04/13/2010
... front pinion shaft oil seal had an extensive oil leak. Due to the intensity of the leak the front differential carrier assembly required replacement. The technician documented the oil leak from the front differential pinion seal requiring replacement...
Does this bother anyone else? - 08/27/2013
... there is no way to have it default to "N". At this time there is no work being done to make this change. However, the rep I spoke with said she would create a "PCR" to have them look into this. I thought if enough requests were made for this change,...
Forum - 07/19/2017
... happening here. Was there a riot or something at warranty HQ? I'm happy to hear about these changes, but I won't hold my breath for too long, their policies are like a pendulum swinging wildly from left to right and back again. It's crazy...
Re: Moving to ADP from Reynolds - 07/21/2009
I originally learned on Reynolds and used it for several years. Then we changed to ADP and now I am back on Reynolds and Reynolds. The Reynolds to ADP change I did Volvo and Jaguar. I have never done ADP with GM. I would choose Reynolds over ADP any day....
Forum - 12/10/2020
CBG CPO Maintenance provides four different reimbursement rates, as follows: Dexos1 Oil/Tire Rotation: $35 ($50 for light duty vehicles with L83 or L86 engine) Synthetic Oil/Tire Rotation: $75 Diesel Oil/Tire Rotation: $60 There is not a unique CPO...
What Would You Do - 05/21 - 04/29/2021
... collapsed and/or stuck all of the time, internal locking pin damage in the lifter, due to oil aeration, lifter that has collapsed and is stuck in the lifter bore, or the engine may have a bent push rod. Based on diagnosis, the appropriate parts must...
Bulletin 17-NA-066 - 06/20/2022
The bulletin addressing Automatic Oil Cooler Flush and Flow Test has been revised. The bulletin applies to 2010-2019MY Buick, Cadillac, Chevrolet, and GMC passenger cars and light/medium duty trucks equipped with an automatic transmission. The update...
Powertrain Warranty Coverage - 01/11/2016
... method; four labor operations are only covered for the 2010 - 2012 model years. They are:Engine Oil Cooler Core Replacement - 4030270Engine Oil Cooler Replacement - 4032900 and 4065450Oil Filter Adapter and Oil Cooler Assembly Replacement - 4065610The...
Forum - 02/08/2017
A clarification to this recall has been posted - Reference Number GCUS-9-3545 dated 2/8/2017: “Both the oil and filter part numbers should be submitted in the Parts field of the transaction. If bulk oil was used, the dealer must submit the appropriate...
Re: What Would You Do - 04/14 - 07/07/2014
The warranty administrator submitted this transaction using the oil filter replace labour operation. Submitted base labour time was 0.3 hours for the oil filter replace (identified as the causal part) and 19.7 hours was entered as OLH. All necessary parts...
Maintenance Offers - 10/08/2012
... not been in a GM dealership for service in twelve months or longer. The service includes lube, oil, filter, tire rotation and 27-point inspection. Reimbursement is $20 for conventional and dexos1 oil, or $45 for diesel oil. Claims are submitted with...
September 2013 Recall Update - 09/04/2013
Customer Satisfaction Program 12312A: Oil Life Monitor Update: The recall bulletin has been revised to add engine RPO LUK to the population. The expiration date for the program has also been extended to August 31, 2015. Involved in the recall are certain...
FlexFuel Badge Missing? - 04/13/2012
... been eliminated. Instead, a FlexFuel label has been added to the driver's side window. Since this change, GM has received many warranty and transportation claims for a missing badge on 2012 Cadillac, Chevrolet, and GMC full size trucks.Ensure that the...
Re: DEALERTRACK - 01/14/2016
... I've called to have them turned off, but if they do, I won't get a customer copy for just normal oil changes. they've got it set to the lowest setting. So we started a shred pile. :) ...
Forum - 09/02/2016
rreed, while we never put everything on as cp to change over, it seems like no matter if you do that or put all lines as wty and change them to cp the service manager would have to authorize pretty much every line anyway. This wasn't a big concern...
Re: Reject message help - 02/07/2013
Sorry about the lapse, maybe I typed it in wrong here but I ended up calling DBC and was told to change the op. The problem was between semi-floating and full-floating for the vehicle weight. Apparently the parameters changed. It didn't quite make...
Forum - 06/23/2017
we are about to change owners in the next few weeks so maybe things will change for the better , i really dont like it when they hold tickets for soo long it also has an effect on parts pricing too, gm will pay the price of the part at the date the job...
Forum - 03/02/2018
... file cabinet in the parts department that the techs can reference. IF there is a significant change (other than model year added), AND it changes the process of what the tech did or didn't do, THEN we attach a copy to the invoice. Other than...
... Specificly, does anyone know anything about part 88900326? We found the threaded plug above oil filter leaking. We removed oil cooler line block, removed plug, applied sealant, installed new cooler line block gasket. The claim rejected...
Forum - 10/04/2018
... is determined that the repair is covered by the powertrain warranty. Management must authorize the change in responsibility for the charges prior to repairs being completed. Or, the concern was coded as customer pay at time of write up, but after...
What Would You Do - 10/18 - 09/25/2018
... multiple lines on the ticket, with the fourth repair line authorized by service management for change in financial responsibility. The line was originally written as customer pay and later changed to warranty after technician diagnosis. The dealership...
Closest To Labor Operations and Time - 03/03/2016
... from a closest available labor operation into OLH. We come across the situation frequently with oil pan resealing. We use the oil pan replacement op with the time in OLH. ...
Global Labour Code Exceptions - 05/14/2013
With the change to new Global Labour Codes that began this month, making an adjustment on a transaction that was originally paid prior to May 3rd will no longer be possible. The Global Warranty Management system will no longer recognize the labour operations...
Revised - $5 Dexos Credit - 01/19/2012
GM will reimburse dealers for the extra cost of ACDelco dexos 1 synthetic blend oil for all 2011 and newer vehicles that come into the dealership for a customer pay lube, oil, filter service through December 31, 2012. Excluded from the program are 2011...
Global Warranty Management - 04/13/2010
The service department may have noticed a slight change in the Applicable Warranties section of the Investigate Vehicle History feature in comparison to GMVIS. While the applicable warranties section in GWM displays the warranty start/end date and effective/end...
Components and Systems - 04/13/2010
... front pinion shaft oil seal had an extensive oil leak. Due to the intensity of the leak the front differential carrier assembly required replacement. The technician documented the oil leak from the front differential pinion seal requiring replacement...
Does this bother anyone else? - 08/27/2013
... there is no way to have it default to "N". At this time there is no work being done to make this change. However, the rep I spoke with said she would create a "PCR" to have them look into this. I thought if enough requests were made for this change,...
Forum - 07/19/2017
... happening here. Was there a riot or something at warranty HQ? I'm happy to hear about these changes, but I won't hold my breath for too long, their policies are like a pendulum swinging wildly from left to right and back again. It's crazy...
Re: Moving to ADP from Reynolds - 07/21/2009
I originally learned on Reynolds and used it for several years. Then we changed to ADP and now I am back on Reynolds and Reynolds. The Reynolds to ADP change I did Volvo and Jaguar. I have never done ADP with GM. I would choose Reynolds over ADP any day....
Forum - 12/10/2020
CBG CPO Maintenance provides four different reimbursement rates, as follows: Dexos1 Oil/Tire Rotation: $35 ($50 for light duty vehicles with L83 or L86 engine) Synthetic Oil/Tire Rotation: $75 Diesel Oil/Tire Rotation: $60 There is not a unique CPO...
What Would You Do - 05/21 - 04/29/2021
... collapsed and/or stuck all of the time, internal locking pin damage in the lifter, due to oil aeration, lifter that has collapsed and is stuck in the lifter bore, or the engine may have a bent push rod. Based on diagnosis, the appropriate parts must...
Bulletin 17-NA-066 - 06/20/2022
The bulletin addressing Automatic Oil Cooler Flush and Flow Test has been revised. The bulletin applies to 2010-2019MY Buick, Cadillac, Chevrolet, and GMC passenger cars and light/medium duty trucks equipped with an automatic transmission. The update...
Powertrain Warranty Coverage - 01/11/2016
... method; four labor operations are only covered for the 2010 - 2012 model years. They are:Engine Oil Cooler Core Replacement - 4030270Engine Oil Cooler Replacement - 4032900 and 4065450Oil Filter Adapter and Oil Cooler Assembly Replacement - 4065610The...
Forum - 02/08/2017
A clarification to this recall has been posted - Reference Number GCUS-9-3545 dated 2/8/2017: “Both the oil and filter part numbers should be submitted in the Parts field of the transaction. If bulk oil was used, the dealer must submit the appropriate...
Re: What Would You Do - 04/14 - 07/07/2014
The warranty administrator submitted this transaction using the oil filter replace labour operation. Submitted base labour time was 0.3 hours for the oil filter replace (identified as the causal part) and 19.7 hours was entered as OLH. All necessary parts...
Maintenance Offers - 10/08/2012
... not been in a GM dealership for service in twelve months or longer. The service includes lube, oil, filter, tire rotation and 27-point inspection. Reimbursement is $20 for conventional and dexos1 oil, or $45 for diesel oil. Claims are submitted with...
September 2013 Recall Update - 09/04/2013
Customer Satisfaction Program 12312A: Oil Life Monitor Update: The recall bulletin has been revised to add engine RPO LUK to the population. The expiration date for the program has also been extended to August 31, 2015. Involved in the recall are certain...
FlexFuel Badge Missing? - 04/13/2012
... been eliminated. Instead, a FlexFuel label has been added to the driver's side window. Since this change, GM has received many warranty and transportation claims for a missing badge on 2012 Cadillac, Chevrolet, and GMC full size trucks.Ensure that the...
Re: DEALERTRACK - 01/14/2016
... I've called to have them turned off, but if they do, I won't get a customer copy for just normal oil changes. they've got it set to the lowest setting. So we started a shred pile. :) ...
Forum - 09/02/2016
rreed, while we never put everything on as cp to change over, it seems like no matter if you do that or put all lines as wty and change them to cp the service manager would have to authorize pretty much every line anyway. This wasn't a big concern...
Re: Reject message help - 02/07/2013
Sorry about the lapse, maybe I typed it in wrong here but I ended up calling DBC and was told to change the op. The problem was between semi-floating and full-floating for the vehicle weight. Apparently the parameters changed. It didn't quite make...
Forum - 06/23/2017
we are about to change owners in the next few weeks so maybe things will change for the better , i really dont like it when they hold tickets for soo long it also has an effect on parts pricing too, gm will pay the price of the part at the date the job...
Forum - 03/02/2018
... file cabinet in the parts department that the techs can reference. IF there is a significant change (other than model year added), AND it changes the process of what the tech did or didn't do, THEN we attach a copy to the invoice. Other than...
Forum - 12/01/2017
... for all charges at the time the job card is written and while the customer is present. Any changees regarding who is responsible for the charges require service management authorization PRIOR to repairs being performed. So, they do need to...
Forum - 10/02/2017
We had that issue also after they made the changes to Center of Learning. Go in to Global & see if the GMIN# changed from what you are trying to enter. Thats where I would start.
Forum - 03/30/2018
I think the Diagnostic time changes aren't for PDI's. Those changes are for regular warranty. The following is in the notice from Tim Turvey, GM Global VP of CCA. Make note of the last sentence..."Details on the new process will be communicated...
Forum - 11/30/2018
That is an awesome change to policy! We used to have to document, reason, date, shuttle out and back times, and who the shuttle driver was. So glad this has changed! We have an op code for it as well...glad to know that is all we ne...
Forum - 12/21/2018
... and a customer pay one does not. Originally this line was customer pay until it was authorized and changed to warranty. I would still just by principal expect the add line to be authorized at the same time as the manager authorized the change to warranty....
Re: BATTERY PRICING - 07/16/2009
Thanks a lot. Do we have to change the price every time we have a battery claim??? Is is that the parts dept. doesn't get the price wright in their system or just price changes all the time????? Another question, If the parts dept gets a part in that...
Re: GMPP MAINTENANCE - 11/19/2010
... information on the Cadillac XLR Premium Care Program. The program provides coverage for engine oil and oil filter service, engine air filter replacement and passenger compartment air filter replacement. The following labour operations have been established...
I LABOR OP - 06/20/2011
TRYING TO FIND A INSTALL LABOR OP FOR A GM 6 DISC CHANGER.ANY IDEAS.THOUGHT ABOUT USING THE VIDEO DISC PLAYER.IF NOT NO BIGGY I JUST WONT RUN ONE THANKS.OH AND ITS FOR A GMC 2011 2WD PICKUP TRUCK
Parts Warranty when vehicle is still under warranty - 09/26/2011
... you can't use ZPTI when the car is still under factory warranty and he said he thought that had changed. Anybody know if that changed or not? Now I feel like I'm getting blamed for our high percentage of repeat repairs....
Re: GLOBAL WARRANTY AND REYNOLDS USERS - 03/05/2010
... at that time. No, our advisors were still writing their tickets just like normal. Nothing really changed for them besides one screen that they don't even use. 95% of change is for the warranty side....
Un-Deployed Takata Air Bag Inflator Modules - 10/02/2015
GM has issued a process change for the return of un-deployed Takata air bag inflator modules for safety recalls 14491, 14735, 15406, and upcoming safety recall 15438. Effective with the release of GlobalConnect Message GCUS-9-843, dated 9-4-2015, all...
Reject of the Month - 07/23/2018
... time could not be substantiated by the time punch. This GMC dealer had a few job cards with an oil consumption concern on 2011/2012 GMC Terrain models. In both cases the technician documented that the oil consumption test was performed with supporting...
Headlights - 11/29/2018
In October, NHTSA announced that it is considering a change to the long standing rules that govern automobile headlights. If approved, the change would allow automakers to install and enable adaptive driving beam headlights on new cars sold in the US....
Battery Replacement Transactions - 01/28/2020
GM announced on January 3, that the policy requirement of routing battery claims to the WSC has been discontinued. The change allows for the immediate processing and payment of labor operations 4041510 and 4041520. The policy does not change the requirement...
Global Shortage - 08/30/2021
Due to the impact of the industry wide shortages, Lane Change Alert with Side Blind Zone Alert and Rear Cross Traffic Alert will no longer be standard on certain 2022 model year Buick Encore GX. The change will take effect on all Encore GX Select and...
Forum - 03/29/2023
This is #2 on that. Yesterday I said as much and he called the person who gave the presentation and was told it had changed as of Friday the 24th. So lets see how fast the the FAQ'S get changed..
Service management approval - 01/09/2024
I am looking for clarification about when a job card changes from customer pay to warranty. I believe the policy change sometime back that the service manager does not have to sign for this any longer. I don't seem to be able to locate any documentation...
Forum - 06/02/2022
... way you worded that, I thought you were saying that you saw that consequential damage punches had changed somewhere. If it's not mentioned in the Update, then I would go with how it's been... nothing is being changed for consequential damage. ...
Pending repair orders - 01/21/2021
... into pending? Or leave them open until paid.If have left mine open until paid because if I have to change the labor op and/or techs pay it is easier to do it to an open repair order rather than have to either one open a repair order to change pay (add...
August 2021 Recall Update - 07/27/2021
... steering gear torque sensor cover assembly. Customer Satisfaction Recall N212326940 Engine Oil Cooler Lines Detaching from Crimp: Certain 2019 Chevrolet Silverado 1500 (New Model) and GMC Sierra 1500 (New Model) trucks are included in the recall...
Re: 2015 TOP OFF DEF - 12/18/2014
... first.Customers are limited to four service events during the service period. -- ACDelco Oil and filter change (Cruze Diesel and models equipped with a Duramax® engine include an ACDelco Diesel Exhaust Fluid refill at each of the four provided visits;...
Forum - 01/24/2017
... on a vehicle at the same time because there's overlap. One is for the pistons/rings for oil consumption and the other is for the balance shaft chain for rattle noise in engine...I was told that if both needed to be done, then perform them both...
GMPP SMARTCARE MAINTENANCE - 07/05/2012
... FIND ANY INFO WITH LOP NO. WILL THIS BE A NET ITEM CLAIM OR DO U ENTER PART NO FOR FILTER AND OIL OR PUT OIL IN MISC AND AM I CORRECT IN THINKING THAT THE COMPLAINT CODE WILL BE 0021 AND CAUSE CODE 9094? APPRECIATE YOUR HELP....
Leak Testing Time - 03/05/2019
... that can be paid to the technician for extra effort in finding the source of a coolant, engine oil, or transmission fluid leak. The maximum time allowed is 0.5 and is claimed in the additional time labor field. This time is not an add to...
Forum - 08/16/2017
Depending on the vehicle make/model there may be a bulletin that addresses an oil consumption issue. In those cases the bulletin will list a labor operation for the test only and another operation for repair (which typically includes a note stating that...
... for all charges at the time the job card is written and while the customer is present. Any changees regarding who is responsible for the charges require service management authorization PRIOR to repairs being performed. So, they do need to...
Forum - 10/02/2017
We had that issue also after they made the changes to Center of Learning. Go in to Global & see if the GMIN# changed from what you are trying to enter. Thats where I would start.
Forum - 03/30/2018
I think the Diagnostic time changes aren't for PDI's. Those changes are for regular warranty. The following is in the notice from Tim Turvey, GM Global VP of CCA. Make note of the last sentence..."Details on the new process will be communicated...
Forum - 11/30/2018
That is an awesome change to policy! We used to have to document, reason, date, shuttle out and back times, and who the shuttle driver was. So glad this has changed! We have an op code for it as well...glad to know that is all we ne...
Forum - 12/21/2018
... and a customer pay one does not. Originally this line was customer pay until it was authorized and changed to warranty. I would still just by principal expect the add line to be authorized at the same time as the manager authorized the change to warranty....
Re: BATTERY PRICING - 07/16/2009
Thanks a lot. Do we have to change the price every time we have a battery claim??? Is is that the parts dept. doesn't get the price wright in their system or just price changes all the time????? Another question, If the parts dept gets a part in that...
Re: GMPP MAINTENANCE - 11/19/2010
... information on the Cadillac XLR Premium Care Program. The program provides coverage for engine oil and oil filter service, engine air filter replacement and passenger compartment air filter replacement. The following labour operations have been established...
I LABOR OP - 06/20/2011
TRYING TO FIND A INSTALL LABOR OP FOR A GM 6 DISC CHANGER.ANY IDEAS.THOUGHT ABOUT USING THE VIDEO DISC PLAYER.IF NOT NO BIGGY I JUST WONT RUN ONE THANKS.OH AND ITS FOR A GMC 2011 2WD PICKUP TRUCK
Parts Warranty when vehicle is still under warranty - 09/26/2011
... you can't use ZPTI when the car is still under factory warranty and he said he thought that had changed. Anybody know if that changed or not? Now I feel like I'm getting blamed for our high percentage of repeat repairs....
Re: GLOBAL WARRANTY AND REYNOLDS USERS - 03/05/2010
... at that time. No, our advisors were still writing their tickets just like normal. Nothing really changed for them besides one screen that they don't even use. 95% of change is for the warranty side....
Un-Deployed Takata Air Bag Inflator Modules - 10/02/2015
GM has issued a process change for the return of un-deployed Takata air bag inflator modules for safety recalls 14491, 14735, 15406, and upcoming safety recall 15438. Effective with the release of GlobalConnect Message GCUS-9-843, dated 9-4-2015, all...
Reject of the Month - 07/23/2018
... time could not be substantiated by the time punch. This GMC dealer had a few job cards with an oil consumption concern on 2011/2012 GMC Terrain models. In both cases the technician documented that the oil consumption test was performed with supporting...
Headlights - 11/29/2018
In October, NHTSA announced that it is considering a change to the long standing rules that govern automobile headlights. If approved, the change would allow automakers to install and enable adaptive driving beam headlights on new cars sold in the US....
Battery Replacement Transactions - 01/28/2020
GM announced on January 3, that the policy requirement of routing battery claims to the WSC has been discontinued. The change allows for the immediate processing and payment of labor operations 4041510 and 4041520. The policy does not change the requirement...
Global Shortage - 08/30/2021
Due to the impact of the industry wide shortages, Lane Change Alert with Side Blind Zone Alert and Rear Cross Traffic Alert will no longer be standard on certain 2022 model year Buick Encore GX. The change will take effect on all Encore GX Select and...
Forum - 03/29/2023
This is #2 on that. Yesterday I said as much and he called the person who gave the presentation and was told it had changed as of Friday the 24th. So lets see how fast the the FAQ'S get changed..
Service management approval - 01/09/2024
I am looking for clarification about when a job card changes from customer pay to warranty. I believe the policy change sometime back that the service manager does not have to sign for this any longer. I don't seem to be able to locate any documentation...
Forum - 06/02/2022
... way you worded that, I thought you were saying that you saw that consequential damage punches had changed somewhere. If it's not mentioned in the Update, then I would go with how it's been... nothing is being changed for consequential damage. ...
Pending repair orders - 01/21/2021
... into pending? Or leave them open until paid.If have left mine open until paid because if I have to change the labor op and/or techs pay it is easier to do it to an open repair order rather than have to either one open a repair order to change pay (add...
August 2021 Recall Update - 07/27/2021
... steering gear torque sensor cover assembly. Customer Satisfaction Recall N212326940 Engine Oil Cooler Lines Detaching from Crimp: Certain 2019 Chevrolet Silverado 1500 (New Model) and GMC Sierra 1500 (New Model) trucks are included in the recall...
Re: 2015 TOP OFF DEF - 12/18/2014
... first.Customers are limited to four service events during the service period. -- ACDelco Oil and filter change (Cruze Diesel and models equipped with a Duramax® engine include an ACDelco Diesel Exhaust Fluid refill at each of the four provided visits;...
Forum - 01/24/2017
... on a vehicle at the same time because there's overlap. One is for the pistons/rings for oil consumption and the other is for the balance shaft chain for rattle noise in engine...I was told that if both needed to be done, then perform them both...
GMPP SMARTCARE MAINTENANCE - 07/05/2012
... FIND ANY INFO WITH LOP NO. WILL THIS BE A NET ITEM CLAIM OR DO U ENTER PART NO FOR FILTER AND OIL OR PUT OIL IN MISC AND AM I CORRECT IN THINKING THAT THE COMPLAINT CODE WILL BE 0021 AND CAUSE CODE 9094? APPRECIATE YOUR HELP....
Leak Testing Time - 03/05/2019
... that can be paid to the technician for extra effort in finding the source of a coolant, engine oil, or transmission fluid leak. The maximum time allowed is 0.5 and is claimed in the additional time labor field. This time is not an add to...
Forum - 08/16/2017
Depending on the vehicle make/model there may be a bulletin that addresses an oil consumption issue. In those cases the bulletin will list a labor operation for the test only and another operation for repair (which typically includes a note stating that...
Forum - 02/08/2017
Thank you for the response, I started submitting them with oil and filter billed and they're paying.
PDI FLUID ADD, Z6999 - 05/06/2010
I have a claim for Z6999, added synthetic oil to a Corvette that was low. Claim rejected. I think there is a dollar limit on that oil, but can't find the info. Anyone got it?
Re: DID EVERYONE SEE ???? NEW PRICING - 01/25/2011
[quote] MARKC: Thanks! Wish they'd put a message on Global Connect when they change the pricing so we didn't have to guess when they might change it and keep checking!! [/quote] I put it on my calendar to check the 25th of each month... seems like...
DYE TEST - 11/04/2009
THERE ISN'T A SPECIFIC LABOR OP FOR DYE TEST FOR OIL---RIGHT?? I ALWAYS THOUGHT WE JUST USED A NPF LABOR OP.
Re: PDI FLUID ADD CLAIMS - 12/29/2008
Need input.....I have a '09 Chev Malibu that during the PDI Tech found it to be 1 qt low on oil. I have tried to submit an "I" claim for $9.04 in net to recoop the cost of the oil and opti-kleen. Claim rejects "EK" net amount excessive. What am I...
Forum - 12/05/2007
... in the net item field. The tech sure didn't check ove the PDI very well if he didn't check the oil level. Yes, it should have been checked on the PDI and fluid added at that time. Then you would claim only the oil added with no extra time....
Global Warranty Management Submission - 12/16/2016
... sales. Customers typically receive a coupon promoting a free or discounted service, such as an oil change. Transportation Transaction, ZTPT is used for transactions involving damage to new vehicles. The carrier, delivery receipt number, delivery receipt...
need a labor op... - 07/16/2008
01 Silverado vin: 1gchk29g71e264250. tech states the oil pressure sender is leaking. had to repl the sender. pt charged out 12562571. cross references in warr wizard to sensor, engine oil level replace. I need the whole assembly which is at the back of...
Damaged in Transit (DIT): Concealed Damage - 07/27/2022
Concealed damage is damage that is not detectable (such as the undercarriage, inner sides of tires, wheels, transmission-oil pan, wheel liners, etc) during an initial inspection.
Forum - 03/22/2024
... It is a constant struggle. As Helen said it can be because the line was written COD then changed. I think you said you are on CDK it is notorious for this. What happens is parts sees the COD designation so they will bill everything out but instead of...
Forum - 10/30/2023
The problem is, the upper oil pan is now leaking. Not sure how to handle this.
EXPENDABLE FLUIDS - 05/12/2023
Is there someplace we can find warranty part numbers for expendable fluids and/or adhesives, such as R134, gear oil, etc...?Format: Other
Forum - 02/15/2021
Still dealer maintenance responsibility. Maybe they changed their language but I wouldn't change any processes as far as new car batteries go. I didn't see anything in that article that would change my mind.
Forum - 05/08/2020
Oil Pan is your closest labor op. You need to be sure if its the upper, or lower, part of pan.
Forum - 12/19/2019
it is the responsibilty of the technician that does the LOF to document the oil life and to complete the mpvi in our shop.
Forum - 11/30/2021
Thanks for that information. I just want to get a little bit of time and the cost of the oil.
Recall Summary Update - 01/28/2020
... vehicles are involved in the recall population. Customer Satisfaction Recall N192220080: Engine Oil Cooler Lines Detaching: There are approximately 140 vehicles in the State of Alaska that are involved in the recall that is in effect until January 31,...
Algae Based Biofuel - 10/02/2015
... dependence on petroleum based products and carbon emissions. Algae is able to deliver a higher oil output from a smaller footprint and can be grown on land or at sea. Once the algae is harvested from the water, the organisms are dried and the oil is...
Engine and Transmission Identification - 10/23/2015
... The engine bar code tag is located in one of several places; the ends of a cylinder head, the oil pan, or the oil rail area of the engine. The tag contains a three-position, alpha-numeric code that identifies the model of the engine. If it is the original...
September 2016 Recall Update - 08/23/2016
... when replacement parts become available. Customer Satisfaction Program 49270: Engine Oil Cooler Leak: There are 1,521 vehicles included in the recall program that addresses an engine oil leak. To correct the condition dealers are instructed to...
Flush Codes on Customer Pay Job Cards - 04/17/2017
GM requires the use of the DT-45096 tool to flush and flow test the transmission oil cooler and the oil cooler pipes after the transmission is removed for repairs. The flush code must be carefully recorded on the job card and entered in the appropriate...
Bulk Parts - 06/30/2015
... of quarts, ounces, or feet used in the Part Quantity field. The following are typical bulk parts:Oil - enter the number of quarts usedCable/conduit/hose/line - enter the number of feet usedCoolant - enter the gallons used Wheel weights - enter the...
Customer Signature - 06/30/2015
... of what will be covered under warranty and what repairs will be the customer's responsibility. Any changes regarding that responsibility require service management approval. If a repair is written up initially as a customer pay repair but after diagnosis...
August 2015 Recall Update - 07/29/2015
... a power liftgate option and built prior to March 1, 2012.Special Coverage 15285: Excessive Engine Oil Consumption: Approximately 223,000 Chevrolet Equinox and GMC Terrain vehicles are covered by this special coverage for a period of 7 years and 6 months...
Service Engine Soon Light - 05/02/2012
... rough running engine. DTC P0300 may be set. Technicians may find cylinder #1 and #7 spark plugs oil fouled and/or porcelain may be cracked or broken on the combustion chamber side. The condition occurs on the driver's side of the engine due to PCV pullover...
Thank you for the response, I started submitting them with oil and filter billed and they're paying.
PDI FLUID ADD, Z6999 - 05/06/2010
I have a claim for Z6999, added synthetic oil to a Corvette that was low. Claim rejected. I think there is a dollar limit on that oil, but can't find the info. Anyone got it?
Re: DID EVERYONE SEE ???? NEW PRICING - 01/25/2011
[quote] MARKC: Thanks! Wish they'd put a message on Global Connect when they change the pricing so we didn't have to guess when they might change it and keep checking!! [/quote] I put it on my calendar to check the 25th of each month... seems like...
DYE TEST - 11/04/2009
THERE ISN'T A SPECIFIC LABOR OP FOR DYE TEST FOR OIL---RIGHT?? I ALWAYS THOUGHT WE JUST USED A NPF LABOR OP.
Re: PDI FLUID ADD CLAIMS - 12/29/2008
Need input.....I have a '09 Chev Malibu that during the PDI Tech found it to be 1 qt low on oil. I have tried to submit an "I" claim for $9.04 in net to recoop the cost of the oil and opti-kleen. Claim rejects "EK" net amount excessive. What am I...
Forum - 12/05/2007
... in the net item field. The tech sure didn't check ove the PDI very well if he didn't check the oil level. Yes, it should have been checked on the PDI and fluid added at that time. Then you would claim only the oil added with no extra time....
Global Warranty Management Submission - 12/16/2016
... sales. Customers typically receive a coupon promoting a free or discounted service, such as an oil change. Transportation Transaction, ZTPT is used for transactions involving damage to new vehicles. The carrier, delivery receipt number, delivery receipt...
need a labor op... - 07/16/2008
01 Silverado vin: 1gchk29g71e264250. tech states the oil pressure sender is leaking. had to repl the sender. pt charged out 12562571. cross references in warr wizard to sensor, engine oil level replace. I need the whole assembly which is at the back of...
Damaged in Transit (DIT): Concealed Damage - 07/27/2022
Concealed damage is damage that is not detectable (such as the undercarriage, inner sides of tires, wheels, transmission-oil pan, wheel liners, etc) during an initial inspection.
Forum - 03/22/2024
... It is a constant struggle. As Helen said it can be because the line was written COD then changed. I think you said you are on CDK it is notorious for this. What happens is parts sees the COD designation so they will bill everything out but instead of...
Forum - 10/30/2023
The problem is, the upper oil pan is now leaking. Not sure how to handle this.
EXPENDABLE FLUIDS - 05/12/2023
Is there someplace we can find warranty part numbers for expendable fluids and/or adhesives, such as R134, gear oil, etc...?Format: Other
Forum - 02/15/2021
Still dealer maintenance responsibility. Maybe they changed their language but I wouldn't change any processes as far as new car batteries go. I didn't see anything in that article that would change my mind.
Forum - 05/08/2020
Oil Pan is your closest labor op. You need to be sure if its the upper, or lower, part of pan.
Forum - 12/19/2019
it is the responsibilty of the technician that does the LOF to document the oil life and to complete the mpvi in our shop.
Forum - 11/30/2021
Thanks for that information. I just want to get a little bit of time and the cost of the oil.
Recall Summary Update - 01/28/2020
... vehicles are involved in the recall population. Customer Satisfaction Recall N192220080: Engine Oil Cooler Lines Detaching: There are approximately 140 vehicles in the State of Alaska that are involved in the recall that is in effect until January 31,...
Algae Based Biofuel - 10/02/2015
... dependence on petroleum based products and carbon emissions. Algae is able to deliver a higher oil output from a smaller footprint and can be grown on land or at sea. Once the algae is harvested from the water, the organisms are dried and the oil is...
Engine and Transmission Identification - 10/23/2015
... The engine bar code tag is located in one of several places; the ends of a cylinder head, the oil pan, or the oil rail area of the engine. The tag contains a three-position, alpha-numeric code that identifies the model of the engine. If it is the original...
September 2016 Recall Update - 08/23/2016
... when replacement parts become available. Customer Satisfaction Program 49270: Engine Oil Cooler Leak: There are 1,521 vehicles included in the recall program that addresses an engine oil leak. To correct the condition dealers are instructed to...
Flush Codes on Customer Pay Job Cards - 04/17/2017
GM requires the use of the DT-45096 tool to flush and flow test the transmission oil cooler and the oil cooler pipes after the transmission is removed for repairs. The flush code must be carefully recorded on the job card and entered in the appropriate...
Bulk Parts - 06/30/2015
... of quarts, ounces, or feet used in the Part Quantity field. The following are typical bulk parts:Oil - enter the number of quarts usedCable/conduit/hose/line - enter the number of feet usedCoolant - enter the gallons used Wheel weights - enter the...
Customer Signature - 06/30/2015
... of what will be covered under warranty and what repairs will be the customer's responsibility. Any changes regarding that responsibility require service management approval. If a repair is written up initially as a customer pay repair but after diagnosis...
August 2015 Recall Update - 07/29/2015
... a power liftgate option and built prior to March 1, 2012.Special Coverage 15285: Excessive Engine Oil Consumption: Approximately 223,000 Chevrolet Equinox and GMC Terrain vehicles are covered by this special coverage for a period of 7 years and 6 months...
Service Engine Soon Light - 05/02/2012
... rough running engine. DTC P0300 may be set. Technicians may find cylinder #1 and #7 spark plugs oil fouled and/or porcelain may be cracked or broken on the combustion chamber side. The condition occurs on the driver's side of the engine due to PCV pullover...
Service Engine Soon Light - 06/06/2012
... soon light is illuminated, the engine runs rough, or #1 and/or #7 spark plugs are cracked or oil fouled. DTC P0300 may be set. The condition may be caused by PCV pullover that adds additional oil to the cylinders that can foul out or damage the plugs....
Adjustments to the LTG - 07/03/2013
... the updates weren't immediately reflected in the LTG during GM's transition period to GLC, the changes still resulted from normal labour time reviews. The updates to the LTG are based on current service information procedures which are used in performing...
The New Policies and Procedures Manual - 10/31/2014
... ManualThe Parts & Accessories Policies and Procedures manual can be found in the same section. Changes in policies are easily identified as they will be highlighted in yellow. The most relevant changes are as follows: 1.2.2.15 Shop Supplies and Waste...
Policy Revisions - 03/27/2020
The Policies and Procedures Manual has been updated to provide significant changes not only to the layout, but also to written policies and procedures. The manual’s foreward statement indicates that the changes are based on dealer feedback and to...
Goodwill Tools (Part I) - 01/27/2021
... Buick, GMC and Cadillac Pre-Paid Maintenance Plan – Pre-Paid Maintenance Plans include oil changes, tire rotations and fluid top-offs. Customers can use the number of services offered in the Plan whenever they like within the time and mileage parameters...
Policies and Procedures 2021 - 03/22/2021
... the concern field should contain a reference to the previous job card number. Examples include an oil consumption test or a part was ordered. The technician’s cause of failure must include a brief description of the steps taken by the technician...
June 2017 Recall Update - 05/22/2017
Special Coverage 14159D: Excessive Engine Oil Consumption: The special coverage covers certain 2010 Chevrolet Equinox and GMC Terrain vehicles equipped with a 2.4L engine for a period of 10 years or 120,000 miles. The special coverage has been updated...
Reject of the Month - June 2022 - 05/25/2022
... as well as all necessary seals and gaskets. To complete the repair the coolant was topped off, oil and filter changed, codes cleared, and test driven. The transaction was closed with the labor operation for the camshaft with 19.9 total labor hours,...
Policy, Goodwill, & Customer Enthusiasm - 11/29/2023
... GMC and Cadillac Pre-Paid Maintenance Plan – Available Pre-Paid Maintenance Plans include oil changes, tire rotations and fluid top-offs and more (Not available in Puerto Rico, Guam, or Virgin Islands). GM Protection EV Pre-Paid Maintenance Plan...
Forum - 10/05/2023
... it has happened with both Chrome and Edge. The texts boxes, technician name, labor time will change, net costs will change, I have even had the text box under the parts selection clear upon submission. If we are advised to contact DBC, what are we to...
Forum - 01/19/2022
Thanks Kristen! I saw this and thought maybe it had recently changed and I was not aware of it
Forum - 04/28/2022
The announcement states it will not be in effect until May 9th. Nothing will change until then.
Forum - 04/22/2020
I had it happen yesterday, but it paid when I changed the op code & included sensor inspection.
Forum - 01/22/2021
... order being open still. And for the most part, I don't have many claims that need to be changed. But I agree it would be easier if they were open, then you could go back to change something....
Engine and Transmission Assembly Replacements - 09/27/2017
... the warranty transaction. Transmission replacement requires the use of the DT-45096 transmission oil cooling system flush and flow test tool to flush and flow test the oil cooler and the oil cooler pipes after the transmission is removed for repairs....
Add On Repair Documentation Reminders - 09/27/2017
... of a properly documented add on repair line: C. During the multipoint inspection, technician found oil leaking from the oil pan. Contacted customer at 1:25 pm on 2/14/17 and received permission to do the repair. - Samantha Brown During the multipoint...
Replacement Parts Warranty - 04/23/2018
... accumulators Air conditioning compressors Air conditioning condensers Fuel pumps Ignition coils Ignition modules Ignition wire sets Alternator/generator Starter motors Shock absorbers/struts Water pumps Wheel bearings Sold After April 1st: Chassis...
New Policy Evaluation Tool Deviation Process - 06/23/2020
... your customers has been a requirement for quite some time now. GM has recently made a very helpful change giving service management the ability to deviate from the PET results up to $500.00 without GM pre-approval. This change went into effect June 2nd,...
Educating the Team - 08/27/2019
... coming down the pipe. The warranty administrator is tasked with staying on top of these changes to ensure warranty transaction compliance. But, how does the rest of the service team learn and adapt to these new, updated, and/or revised policies? This...
Parts and Accessories and Lifetime Parts Warranty - 01/10/2014
... AccumulatorsAir Conditioning CompressorsAir Conditioning CondensersFuel PumpsIgnition CoilsIgnition ModulesIgnition Wire SetsAlternators/GeneratorsStarter MotorsShock Absorbers/StrutsWater PumpsWheel BearingsWhen the part failure is within 12 months...
Updates to the Dealer Empowerment Portal - 08/23/2016
... Rework status by the DMA/DMC when they have questions, need additional information, or to note changes that must be made in order for them to reconsider the pre-approval request. Rework status will prompt an email alert to the requester to return to...
Re: GLOBAL WARRANTY - 08/21/2008
... I beleive this is a very similair information input as the future global warranty. THe biggest changes will be the real time response(reject immediately) and where you pull reports from. You will also have access to more reports, ones that previously...
Re: Authorization code - 12/23/2008
Yes, it is G autho. We got our old Rep from 4 years ago back, so not much has changed here.
Forum - 11/09/2007
Does anything change if we did the repair in our shop by our mechanics? Does the .2 and $20 net still apply?
Re: SATURN PT#15859578-BLOCK - 03/10/2009
SEE IF THERE IS AN OLD OR NEW NUMBER. SOMETIMES PART NUMBER CHANGES WILL DO THAT.
... soon light is illuminated, the engine runs rough, or #1 and/or #7 spark plugs are cracked or oil fouled. DTC P0300 may be set. The condition may be caused by PCV pullover that adds additional oil to the cylinders that can foul out or damage the plugs....
Adjustments to the LTG - 07/03/2013
... the updates weren't immediately reflected in the LTG during GM's transition period to GLC, the changes still resulted from normal labour time reviews. The updates to the LTG are based on current service information procedures which are used in performing...
The New Policies and Procedures Manual - 10/31/2014
... ManualThe Parts & Accessories Policies and Procedures manual can be found in the same section. Changes in policies are easily identified as they will be highlighted in yellow. The most relevant changes are as follows: 1.2.2.15 Shop Supplies and Waste...
Policy Revisions - 03/27/2020
The Policies and Procedures Manual has been updated to provide significant changes not only to the layout, but also to written policies and procedures. The manual’s foreward statement indicates that the changes are based on dealer feedback and to...
Goodwill Tools (Part I) - 01/27/2021
... Buick, GMC and Cadillac Pre-Paid Maintenance Plan – Pre-Paid Maintenance Plans include oil changes, tire rotations and fluid top-offs. Customers can use the number of services offered in the Plan whenever they like within the time and mileage parameters...
Policies and Procedures 2021 - 03/22/2021
... the concern field should contain a reference to the previous job card number. Examples include an oil consumption test or a part was ordered. The technician’s cause of failure must include a brief description of the steps taken by the technician...
June 2017 Recall Update - 05/22/2017
Special Coverage 14159D: Excessive Engine Oil Consumption: The special coverage covers certain 2010 Chevrolet Equinox and GMC Terrain vehicles equipped with a 2.4L engine for a period of 10 years or 120,000 miles. The special coverage has been updated...
Reject of the Month - June 2022 - 05/25/2022
... as well as all necessary seals and gaskets. To complete the repair the coolant was topped off, oil and filter changed, codes cleared, and test driven. The transaction was closed with the labor operation for the camshaft with 19.9 total labor hours,...
Policy, Goodwill, & Customer Enthusiasm - 11/29/2023
... GMC and Cadillac Pre-Paid Maintenance Plan – Available Pre-Paid Maintenance Plans include oil changes, tire rotations and fluid top-offs and more (Not available in Puerto Rico, Guam, or Virgin Islands). GM Protection EV Pre-Paid Maintenance Plan...
Forum - 10/05/2023
... it has happened with both Chrome and Edge. The texts boxes, technician name, labor time will change, net costs will change, I have even had the text box under the parts selection clear upon submission. If we are advised to contact DBC, what are we to...
Forum - 01/19/2022
Thanks Kristen! I saw this and thought maybe it had recently changed and I was not aware of it
Forum - 04/28/2022
The announcement states it will not be in effect until May 9th. Nothing will change until then.
Forum - 04/22/2020
I had it happen yesterday, but it paid when I changed the op code & included sensor inspection.
Forum - 01/22/2021
... order being open still. And for the most part, I don't have many claims that need to be changed. But I agree it would be easier if they were open, then you could go back to change something....
Engine and Transmission Assembly Replacements - 09/27/2017
... the warranty transaction. Transmission replacement requires the use of the DT-45096 transmission oil cooling system flush and flow test tool to flush and flow test the oil cooler and the oil cooler pipes after the transmission is removed for repairs....
Add On Repair Documentation Reminders - 09/27/2017
... of a properly documented add on repair line: C. During the multipoint inspection, technician found oil leaking from the oil pan. Contacted customer at 1:25 pm on 2/14/17 and received permission to do the repair. - Samantha Brown During the multipoint...
Replacement Parts Warranty - 04/23/2018
... accumulators Air conditioning compressors Air conditioning condensers Fuel pumps Ignition coils Ignition modules Ignition wire sets Alternator/generator Starter motors Shock absorbers/struts Water pumps Wheel bearings Sold After April 1st: Chassis...
New Policy Evaluation Tool Deviation Process - 06/23/2020
... your customers has been a requirement for quite some time now. GM has recently made a very helpful change giving service management the ability to deviate from the PET results up to $500.00 without GM pre-approval. This change went into effect June 2nd,...
Educating the Team - 08/27/2019
... coming down the pipe. The warranty administrator is tasked with staying on top of these changes to ensure warranty transaction compliance. But, how does the rest of the service team learn and adapt to these new, updated, and/or revised policies? This...
Parts and Accessories and Lifetime Parts Warranty - 01/10/2014
... AccumulatorsAir Conditioning CompressorsAir Conditioning CondensersFuel PumpsIgnition CoilsIgnition ModulesIgnition Wire SetsAlternators/GeneratorsStarter MotorsShock Absorbers/StrutsWater PumpsWheel BearingsWhen the part failure is within 12 months...
Updates to the Dealer Empowerment Portal - 08/23/2016
... Rework status by the DMA/DMC when they have questions, need additional information, or to note changes that must be made in order for them to reconsider the pre-approval request. Rework status will prompt an email alert to the requester to return to...
Re: GLOBAL WARRANTY - 08/21/2008
... I beleive this is a very similair information input as the future global warranty. THe biggest changes will be the real time response(reject immediately) and where you pull reports from. You will also have access to more reports, ones that previously...
Re: Authorization code - 12/23/2008
Yes, it is G autho. We got our old Rep from 4 years ago back, so not much has changed here.
Forum - 11/09/2007
Does anything change if we did the repair in our shop by our mechanics? Does the .2 and $20 net still apply?
Re: SATURN PT#15859578-BLOCK - 03/10/2009
SEE IF THERE IS AN OLD OR NEW NUMBER. SOMETIMES PART NUMBER CHANGES WILL DO THAT.
Re: PARTS WARRANTY ON SEALS AND GASKETS - 04/13/2009
April 2005 Warranty Administrative Message : WIW20050043 (Claim Type B and N Changes) "...claims for the replacement of seals and gaskets will require wholesale authorization for claim type B. This change applies only to labor operations that cover the...
RAIL DUST - FALLOUT - 06/25/2009
HAS ANYONE COME ACCROSS ANY BULLETINS REGARDING CHANGE IN LABOR OPS ON RAIL DUST / FALLOUT, WE HAVE USED A5575 IT SEEMS FOREVER - BUT ON THE 2009-2010 IT DOESNT SEEM TO APPLY
Re: Global Warranty - 08/13/2009
THANX EVERYONE ...EVERY BIT OF INFO. ON THE PENDING "CHANGE" REALLY HELPS...
Re: Complimentary Maintenance letter labor op ??? - 02/18/2011
Z7410 does not work anymore they changed it , had one a few months ago i think it was Z7091..
Re: DID EVERYONE SEE ???? NEW PRICING - 01/25/2011
Thanks! Wish they'd put a message on Global Connect when they change the pricing so we didn't have to guess when they might change it and keep checking!!
2012 PDI TIMES - 11/21/2011
Does anyone know where in maybe globalconnect that i can the updated pdi times for 2012 vehicles.They have changed and i would like to know the new times
Re: Late Transaction Summary Report? - 03/01/2012
GLAD TO KNOW SOMEONE'S DAY ISNT TOTALLY WASTED, JUST CHECKED AT 2 STILL NO DATA...MAYBE GM WASN'T QUITE READY FOR THE BIG CHANGE..I DONT LIKE TO FILE EITHER...
Re: recall 10023 on 2009 cobalt(not on GMVIS) - 04/09/2010
MAKE SURE THAT THE RECALL IS SHOWING UP ON THE VEHICLE HISTORY (VIS) IF IT ISNT ON IT THAN ITS NOT COVERED AND IT WONT PAY UNLESS YOU CHANGE THE LO
Re: WARRANTY PART SCRAPPING PROCEDURE - 09/14/2010
I USED TO WARRANTY PARTS ON THE SHELVES AND SCRAP THEM TOO AT THE OTHER DEALER I WORKED FOR BUT CHANGED JOBS IN FEBRUARY NOW THE PARTS MANAGER DOES ALL THE SCRAPING
Re: 2011 Duramax - 07/27/2010
Yeah, good point but it would be nice for a short break before they change things on us again.
Re: CLAIMING BRAKE PADS LIFETIME WARRANTY ON GLOBAL WARRANTY CLAIM - 02/03/2010
I used zpti and got rejected for exceeds warranty distance, I changed it to zptc and it was accepted.
Forum - 07/06/2017
no because you were already credited for these vehicles before they were delivered to your dealership and your labor rate change...you have to use your old rate !
Forum - 07/06/2017
conny is correct on this one. at labor change time, i run the pdi schedule, from our dms, and run the old labor rate. you do, however, get to install any accessories at the new labor rate, since that fell after the labor rate change
Labor op 0590062 DEF TOP OFF AT PDI - 04/20/2017
... to use labor op 0590062 for PDI DEF FLUID ADDS. I asked if there was a bulletin explaining the change and was informed that there is not yet a bulletin that they will have one up soon for dealers to reference too. I was also advised if I had any prior...
Forum - 07/28/2017
thanks cnkraemer for your help i did finally get the DBC to talk to me i changed the labor op closest to the repair !!
Forum - 10/25/2017
My service manager gives me all policy-related printouts. With the change, I am unsure how that will be affected.
Forum - 11/16/2018
Yea I know that there is no labor op. Just didnt know if they had changed the rules for the sameday rental. I know at one time the repair had to be at least 2 hours or more. GM changes policies every month seems like. I have never billed shuttle...
Re: Secial Coverage 13091 - 05/30/2013
I looked up the bulletin i see they have changed the labor op to the new one with 7 digit labor op numbers..
Re: Price of Optikleen on a PDI - 09/10/2013
I, also, submit $6.41. Just verified with my parts dept., there has not been a price change, as of yet.
Forum - 09/08/2016
A specific stamp for that would be nice. As of now, my service manager is initialing the line with an explanation for the change in pay type. Thanks!
Re: HOW TO CLAIM FOR DEF ON A PDI/0590052 LOP - 05/27/2014
i have used up to 2 gallons of DEF fluid which was about 27 dollars and some change with no problem!!
Techs looking up their own Labor ops - 03/13/2015
I was recently promoted to GM at our store. Along with my change in title was a change in service management. I was recently helping the new service manager with some rejects and discovered the techs are looking up their own times (they all have access...
Reflections for the Year and Years Past - 12/09/2013
... we have accomplished since the beginning of the year. Like so many past years, 2013 has had many changes! I also thought it might be interesting to dig through the past several years of newsletter copy to see what the highlights were from the December...
Service Training Standards - 10/08/2012
... of the year. Dealers will be notified by their DMA in early October 2012 if their group will change for STS requirements in 2013. No notification will be sent to dealers whose size did not change. ...
GMPP Tax Update for Indiana Dealers - 02/26/2013
... parts that are charged to complete repairs. The Indiana Department of Revenue announced the change on January 8, 2013. The change is based on the effective date of the contract and is not retroactive. Taxes must be paid on the parts amount on transactions...
April 2005 Warranty Administrative Message : WIW20050043 (Claim Type B and N Changes) "...claims for the replacement of seals and gaskets will require wholesale authorization for claim type B. This change applies only to labor operations that cover the...
RAIL DUST - FALLOUT - 06/25/2009
HAS ANYONE COME ACCROSS ANY BULLETINS REGARDING CHANGE IN LABOR OPS ON RAIL DUST / FALLOUT, WE HAVE USED A5575 IT SEEMS FOREVER - BUT ON THE 2009-2010 IT DOESNT SEEM TO APPLY
Re: Global Warranty - 08/13/2009
THANX EVERYONE ...EVERY BIT OF INFO. ON THE PENDING "CHANGE" REALLY HELPS...
Re: Complimentary Maintenance letter labor op ??? - 02/18/2011
Z7410 does not work anymore they changed it , had one a few months ago i think it was Z7091..
Re: DID EVERYONE SEE ???? NEW PRICING - 01/25/2011
Thanks! Wish they'd put a message on Global Connect when they change the pricing so we didn't have to guess when they might change it and keep checking!!
2012 PDI TIMES - 11/21/2011
Does anyone know where in maybe globalconnect that i can the updated pdi times for 2012 vehicles.They have changed and i would like to know the new times
Re: Late Transaction Summary Report? - 03/01/2012
GLAD TO KNOW SOMEONE'S DAY ISNT TOTALLY WASTED, JUST CHECKED AT 2 STILL NO DATA...MAYBE GM WASN'T QUITE READY FOR THE BIG CHANGE..I DONT LIKE TO FILE EITHER...
Re: recall 10023 on 2009 cobalt(not on GMVIS) - 04/09/2010
MAKE SURE THAT THE RECALL IS SHOWING UP ON THE VEHICLE HISTORY (VIS) IF IT ISNT ON IT THAN ITS NOT COVERED AND IT WONT PAY UNLESS YOU CHANGE THE LO
Re: WARRANTY PART SCRAPPING PROCEDURE - 09/14/2010
I USED TO WARRANTY PARTS ON THE SHELVES AND SCRAP THEM TOO AT THE OTHER DEALER I WORKED FOR BUT CHANGED JOBS IN FEBRUARY NOW THE PARTS MANAGER DOES ALL THE SCRAPING
Re: 2011 Duramax - 07/27/2010
Yeah, good point but it would be nice for a short break before they change things on us again.
Re: CLAIMING BRAKE PADS LIFETIME WARRANTY ON GLOBAL WARRANTY CLAIM - 02/03/2010
I used zpti and got rejected for exceeds warranty distance, I changed it to zptc and it was accepted.
Forum - 07/06/2017
no because you were already credited for these vehicles before they were delivered to your dealership and your labor rate change...you have to use your old rate !
Forum - 07/06/2017
conny is correct on this one. at labor change time, i run the pdi schedule, from our dms, and run the old labor rate. you do, however, get to install any accessories at the new labor rate, since that fell after the labor rate change
Labor op 0590062 DEF TOP OFF AT PDI - 04/20/2017
... to use labor op 0590062 for PDI DEF FLUID ADDS. I asked if there was a bulletin explaining the change and was informed that there is not yet a bulletin that they will have one up soon for dealers to reference too. I was also advised if I had any prior...
Forum - 07/28/2017
thanks cnkraemer for your help i did finally get the DBC to talk to me i changed the labor op closest to the repair !!
Forum - 10/25/2017
My service manager gives me all policy-related printouts. With the change, I am unsure how that will be affected.
Forum - 11/16/2018
Yea I know that there is no labor op. Just didnt know if they had changed the rules for the sameday rental. I know at one time the repair had to be at least 2 hours or more. GM changes policies every month seems like. I have never billed shuttle...
Re: Secial Coverage 13091 - 05/30/2013
I looked up the bulletin i see they have changed the labor op to the new one with 7 digit labor op numbers..
Re: Price of Optikleen on a PDI - 09/10/2013
I, also, submit $6.41. Just verified with my parts dept., there has not been a price change, as of yet.
Forum - 09/08/2016
A specific stamp for that would be nice. As of now, my service manager is initialing the line with an explanation for the change in pay type. Thanks!
Re: HOW TO CLAIM FOR DEF ON A PDI/0590052 LOP - 05/27/2014
i have used up to 2 gallons of DEF fluid which was about 27 dollars and some change with no problem!!
Techs looking up their own Labor ops - 03/13/2015
I was recently promoted to GM at our store. Along with my change in title was a change in service management. I was recently helping the new service manager with some rejects and discovered the techs are looking up their own times (they all have access...
Reflections for the Year and Years Past - 12/09/2013
... we have accomplished since the beginning of the year. Like so many past years, 2013 has had many changes! I also thought it might be interesting to dig through the past several years of newsletter copy to see what the highlights were from the December...
Service Training Standards - 10/08/2012
... of the year. Dealers will be notified by their DMA in early October 2012 if their group will change for STS requirements in 2013. No notification will be sent to dealers whose size did not change. ...
GMPP Tax Update for Indiana Dealers - 02/26/2013
... parts that are charged to complete repairs. The Indiana Department of Revenue announced the change on January 8, 2013. The change is based on the effective date of the contract and is not retroactive. Taxes must be paid on the parts amount on transactions...
The New LTG: 7 Digit Global Labour Code - 01/24/2013
... be changing. As GM transitions toward a Global environment, the dealer body will continue to see change, from a Global vehicle body structure, to GlobalConnect, to the new Global labour code system.The labour operation code system will change from a...
March 2013 Recall Update - 03/11/2013
... Sonic vehicles are involved in a recall in which dealers are to replace the steering wheel airbag coil, which will eliminate contact between the shorting bar and airbag terminals. The part numbers for the Cruze have been revised in the Part Information...
Warranty Performance Analysis - 08/10/2010
How will you change your warranty system to prevent future audit loss? A contract auditor for a large truck manufacturer was told at the end of the audit closing with the dealer and his staff that they really appreciated the suggestions that the auditor...
The Global Tire Process: Getting Things Rolling - 09/16/2010
Making sense of the changes to the tire warranty process can be difficult and time consuming. Luckily, those very changes have made it easier to obtain transaction reimbursement and return the failed units to their specific manufacturer. Getting the process...
Reject of the Month - 11/05/2012
... the October edition of "Warranty News" presented a concern with a service engine soon light and oil fouled spark plugs. The technician repaired the vehicle by installing new pistons and rings and installing a deflector in the oil pan. The service...
Re: CPO Maintenance Plan - 09/25/2015
Hi there, has anyone run into using the Dexos 0W20 oil for a CPO lof/rotate yet? During regular warranty maintenance, LOF/Rotates will pay $50.00 for vehicles with this oil. Is there any way to collect the proper amount for a CPO service? We tried...
Re: CPO Maintenance Plan - 09/25/2015
Verify the vehicle calls for this type of oil. The customer may be requesting this oil and could pay the difference in price. There is only Standard $30.00 / Dexos $35.00 / Synthetic $60.00 / and Diesel $60.00. The customer or dealer would have...
Re: Flush Code Required Labor Ops - 02/03/2016
... repair or torque converter replacement include labor time to flow check and flush the transmission oil cooler system. In car replacement of the transmission control module and control valve assembly or valve body or repairs for leaks such as the torque...
Re: Parts amount exceeds allowance.... - 06/21/2010
I tried moving the freon, lubricant and oil to misc but...."Misc net amount exceeds the allowance for labor op D3140." I put the lubricant and oil in misc and put the freon back in parts. Back to the parts amount excessive for labor op D3140. I then...
Re: Z2262 - 03/14/2011
Please note that with the March 1, 2011 Goodwrench Oil Program Pricing release there has been an update with the dexos1 quart pricing; accurate pricing is as follows: Dexos 1 Oil Part Number Price Quart 19293000 $ 3.15 (The Cadillac Maintenance Program...
Re: COUPON - 05/02/2011
G_0000050119 HAS INFO ON THIS. $20.00 WITH CONVENTIONIAL OIL, INCLUDING DIESEL $35.00 WITH SYNTHETIC OIL.
Quick Tip from Aug 2008 about Engine Dye question - 08/11/2009
After reading the J&L quick tip from August 2008 regarding engine oil dye & leak analysis, I have some questions: Can engine oil dye be claimed without a repair being made? For example, a customer comes in suspecting a leak & the technician cleans the...
DISAGREEMENT OF LABOR TIME - 06/03/2008
2007 AVEO -- VIN #KL1TD66607B788963 CAME IN FOR AN "OIL LEAK", WE REPLACED THE OIL PUMP GASKET PER BULLETIN #07-06-01-012A WHICH PAYS 3.3 ..... MY TECH HAS 7.4HRS (THIS IS THE 2ND ONE WE HAVE DONE & DONT AGREE WITH THE LIMITED AMOUNT OF LABOR TIME TO...
February 2017 Recall Update - 01/23/2017
... 1998-2003 Chevrolet Malibu vehicles equipped with a 3.8L V6 engine. Safety Recall 14574E: Engine Oil Leak on Exhaust Manifold: The recall bulletin has been updated to include revisions to the part information, service procedure, and the warranty transaction...
Restriction! Special Coverage 12313 - 02/27/2014
... still covered under warranty.4080208: replace fuel pump and balance shaft chain (inc. diagnostics, oil and filter replace)-for use with vehicles still covered under warranty9900003: replace fuel pump and balance shaft chain (inc. diagnostics, oil and...
Reject of the Month - 05/09/2014
... more than 90% leakage past the pistons and valves. Severe fuel contamination was also found in the oil. The tech found that the timing chain guides were broken and found the pistons to be slightly galled from lack of lubrication. Number 5 intake and...
Leak or Seep - 06/02/2015
... a reasonable volume of fluid has been lost and droplets of fluid are evident.Seepage is defined as oil, film, or dust accumulation on the exterior of the component. GM considers this to be a normal condition. A warranty transaction should not be submitted...
Service Policies and Procedures Updates - 03/27/2020
... the part is in. It is recommended to also identify the last 8 digits of the VIN and job card date. Oil filters for brand maintenance programs may be disposed of immediately and the same is true for fluids. Contact your WSC agent for a waiver if you receive...
Compliance - 03/21/2017
... Labor Dependency field using commas to separate each code. Bulletin 06-08-47-001 Transmission Oil Cooler Flush and Flow Test: All labor operations that include removal of the transmission from the vehicle to perform an internal repair or torque converter...
Forum - 10/31/2023
The proper thing to do would be to charge back the claim and use the correct labor op for the lower oil pan. Then your new claim for the upper oil pan when you use the labor op for the upper pan that you already used the 1st time for the lower pan might...
Updates to the Service Policies & Procedures Manual - 07/27/2022
... to clock base time was going to be eliminated beginning July 1st. The P&P now reflects that change. As a reminder, diagnosis time, OLH, and straight time labor operations still require a separate clock time, per line, that are separately identifiable...
Global Warranty Management - 09/25/2018
... includes one maintenance visit within 24 months of delivery Included maintenance includes engine oil and filter change, plus tire rotation and MPVI. The service does not include air filters. At the time of print of the October edition of the Warranty...
Labor Time Allowance - 12/29/2020
GM has reviewed and updated the process of communicating labor time changes with the dealer. The latest strategy involves providing dealers with a 60-day advance notice of any labor time changes that are planned to go into effect. Global Message GCUS-9-10374,...
September 2014 Recall Update - 09/09/2014
... with gasoline and LPG fuel engines are involved in the recall. Emission Recall 14110: Engine Oil Consumption due to PCV Valve Wear: The recall involves certain 2013-2014 Chevrolet Spark vehicles that are equipped with a 1.2L engine. The vehicles...
January 2017 Recall Update - 12/21/2016
... repair or replace any affected wiring. Customer Satisfaction Program 52620-01: Transmission Oil Cooler Line Contact: The recall bulletin has been updated to reflect a revision to the Part Information section. Vehicles involved in the recall include...
... be changing. As GM transitions toward a Global environment, the dealer body will continue to see change, from a Global vehicle body structure, to GlobalConnect, to the new Global labour code system.The labour operation code system will change from a...
March 2013 Recall Update - 03/11/2013
... Sonic vehicles are involved in a recall in which dealers are to replace the steering wheel airbag coil, which will eliminate contact between the shorting bar and airbag terminals. The part numbers for the Cruze have been revised in the Part Information...
Warranty Performance Analysis - 08/10/2010
How will you change your warranty system to prevent future audit loss? A contract auditor for a large truck manufacturer was told at the end of the audit closing with the dealer and his staff that they really appreciated the suggestions that the auditor...
The Global Tire Process: Getting Things Rolling - 09/16/2010
Making sense of the changes to the tire warranty process can be difficult and time consuming. Luckily, those very changes have made it easier to obtain transaction reimbursement and return the failed units to their specific manufacturer. Getting the process...
Reject of the Month - 11/05/2012
... the October edition of "Warranty News" presented a concern with a service engine soon light and oil fouled spark plugs. The technician repaired the vehicle by installing new pistons and rings and installing a deflector in the oil pan. The service...
Re: CPO Maintenance Plan - 09/25/2015
Hi there, has anyone run into using the Dexos 0W20 oil for a CPO lof/rotate yet? During regular warranty maintenance, LOF/Rotates will pay $50.00 for vehicles with this oil. Is there any way to collect the proper amount for a CPO service? We tried...
Re: CPO Maintenance Plan - 09/25/2015
Verify the vehicle calls for this type of oil. The customer may be requesting this oil and could pay the difference in price. There is only Standard $30.00 / Dexos $35.00 / Synthetic $60.00 / and Diesel $60.00. The customer or dealer would have...
Re: Flush Code Required Labor Ops - 02/03/2016
... repair or torque converter replacement include labor time to flow check and flush the transmission oil cooler system. In car replacement of the transmission control module and control valve assembly or valve body or repairs for leaks such as the torque...
Re: Parts amount exceeds allowance.... - 06/21/2010
I tried moving the freon, lubricant and oil to misc but...."Misc net amount exceeds the allowance for labor op D3140." I put the lubricant and oil in misc and put the freon back in parts. Back to the parts amount excessive for labor op D3140. I then...
Re: Z2262 - 03/14/2011
Please note that with the March 1, 2011 Goodwrench Oil Program Pricing release there has been an update with the dexos1 quart pricing; accurate pricing is as follows: Dexos 1 Oil Part Number Price Quart 19293000 $ 3.15 (The Cadillac Maintenance Program...
Re: COUPON - 05/02/2011
G_0000050119 HAS INFO ON THIS. $20.00 WITH CONVENTIONIAL OIL, INCLUDING DIESEL $35.00 WITH SYNTHETIC OIL.
Quick Tip from Aug 2008 about Engine Dye question - 08/11/2009
After reading the J&L quick tip from August 2008 regarding engine oil dye & leak analysis, I have some questions: Can engine oil dye be claimed without a repair being made? For example, a customer comes in suspecting a leak & the technician cleans the...
DISAGREEMENT OF LABOR TIME - 06/03/2008
2007 AVEO -- VIN #KL1TD66607B788963 CAME IN FOR AN "OIL LEAK", WE REPLACED THE OIL PUMP GASKET PER BULLETIN #07-06-01-012A WHICH PAYS 3.3 ..... MY TECH HAS 7.4HRS (THIS IS THE 2ND ONE WE HAVE DONE & DONT AGREE WITH THE LIMITED AMOUNT OF LABOR TIME TO...
February 2017 Recall Update - 01/23/2017
... 1998-2003 Chevrolet Malibu vehicles equipped with a 3.8L V6 engine. Safety Recall 14574E: Engine Oil Leak on Exhaust Manifold: The recall bulletin has been updated to include revisions to the part information, service procedure, and the warranty transaction...
Restriction! Special Coverage 12313 - 02/27/2014
... still covered under warranty.4080208: replace fuel pump and balance shaft chain (inc. diagnostics, oil and filter replace)-for use with vehicles still covered under warranty9900003: replace fuel pump and balance shaft chain (inc. diagnostics, oil and...
Reject of the Month - 05/09/2014
... more than 90% leakage past the pistons and valves. Severe fuel contamination was also found in the oil. The tech found that the timing chain guides were broken and found the pistons to be slightly galled from lack of lubrication. Number 5 intake and...
Leak or Seep - 06/02/2015
... a reasonable volume of fluid has been lost and droplets of fluid are evident.Seepage is defined as oil, film, or dust accumulation on the exterior of the component. GM considers this to be a normal condition. A warranty transaction should not be submitted...
Service Policies and Procedures Updates - 03/27/2020
... the part is in. It is recommended to also identify the last 8 digits of the VIN and job card date. Oil filters for brand maintenance programs may be disposed of immediately and the same is true for fluids. Contact your WSC agent for a waiver if you receive...
Compliance - 03/21/2017
... Labor Dependency field using commas to separate each code. Bulletin 06-08-47-001 Transmission Oil Cooler Flush and Flow Test: All labor operations that include removal of the transmission from the vehicle to perform an internal repair or torque converter...
Forum - 10/31/2023
The proper thing to do would be to charge back the claim and use the correct labor op for the lower oil pan. Then your new claim for the upper oil pan when you use the labor op for the upper pan that you already used the 1st time for the lower pan might...
Updates to the Service Policies & Procedures Manual - 07/27/2022
... to clock base time was going to be eliminated beginning July 1st. The P&P now reflects that change. As a reminder, diagnosis time, OLH, and straight time labor operations still require a separate clock time, per line, that are separately identifiable...
Global Warranty Management - 09/25/2018
... includes one maintenance visit within 24 months of delivery Included maintenance includes engine oil and filter change, plus tire rotation and MPVI. The service does not include air filters. At the time of print of the October edition of the Warranty...
Labor Time Allowance - 12/29/2020
GM has reviewed and updated the process of communicating labor time changes with the dealer. The latest strategy involves providing dealers with a 60-day advance notice of any labor time changes that are planned to go into effect. Global Message GCUS-9-10374,...
September 2014 Recall Update - 09/09/2014
... with gasoline and LPG fuel engines are involved in the recall. Emission Recall 14110: Engine Oil Consumption due to PCV Valve Wear: The recall involves certain 2013-2014 Chevrolet Spark vehicles that are equipped with a 1.2L engine. The vehicles...
January 2017 Recall Update - 12/21/2016
... repair or replace any affected wiring. Customer Satisfaction Program 52620-01: Transmission Oil Cooler Line Contact: The recall bulletin has been updated to reflect a revision to the Part Information section. Vehicles involved in the recall include...
Service Policies & Procedures Recent Updates - 01/11/2016
The Service Policies and Procedures manual had several updates late last year. Here are some of the significant changes: 1.5 - Voided Warranties and Branded Titles: Through state vehicle registration records, GM receives branded title listings periodically,...
Forum - 12/15/2016
... saying that in your dealer they leave the RO open until you are able to look at it and see if any changes need to be made? In my dealer they were trying to close every RO and have me retreive them and enter them on gm global. I did take the...
Labor time updates - 03/13/2013
We were working on a 2011 3.5L Impala for oil pan gasket leak. The transaction was posted with labor op J1000 and labor time of 4.2 as stated in the most current labor time guide. The transaction rejected with 081 base labour excessive. On my investigation,...
What Would You Do - 07/17 - 06/19/2017
... driving. The technician checked the engine and transmission mounts, checked for DTCs, checked oil level, inspected drive components, performed injector disable, and completed a cylinder balance test. Engine vibration frequency was also checked with the...
Required Operating Procedures aka The 18 Point Bulletin - 07/30/2013
... for charges at the time the job card is written and while the customer is present. Any changes regarding who is responsible for the charges require service management authorization before work is performed. The shop copy of the job card must show the...
A Review of Roadside Assistance - 02/07/2012
... This service is not a part of the New Vehicle Limited warranty and GM reserves the right to make changes or discontinue the program at anytime. The services include:Emergency fuel delivery of enough fuel to get the vehicle to the nearest service station.Lock...
The History of a Warranty Claim Submission - 01/06/2010
... ease the challenge of language differences. But as you may have read in your GWM training, don't change how you represent your business to your customers. The GWM system offers online transaction submission and validation with nightly batch processing....
From the Desk of a Service Manager - 05/12/2010
... are actively working toward a successful 2010. Over the past few years dealership architecture has changed dramatically, with many stores still working to realign their business model for success. It has become necessary to make difficult decisions that...
Process in Review: Submitting Engine/Transmission Replacement Claims - 11/17/2011
... may require a focus shift from the constants of warranty processing to cope with these many changes. It is important to periodically review processes and to stay abreast of policy changes.One of the more complicated processes that a warranty administrator...
GM Service Policy & Procedures Updates - 10/14/2011
The GM Service Policy and Procedures manual underwent an update in September. The following are some of the notable changes from this revision:(Article 1.2.1.2) Adjustments and Wear Items - Just added to the list of items not covered due to vehicle use,...
Dexos Website - 04/12/2011
GM recently announced the launch of its informative website for Dexos Engine Oils. The website gives an overview of Dexos and Dexos2 and their, uses, features, and specifications. Service and parts departments may find the information published on the...
Parts and Accessories Warranty Coverage - 07/03/2013
Coverage under the GM Service Replacement Parts and Accessories warranty changed at the beginning of this year to 12 months, unlimited mileage for installed parts. Coverage for parts sold over the counter is 12 months as well. This change is very beneficial...
Certified Elite Criteria Update - 10/01/2013
... Loyalty - 85% or higher (NEW) 2% increase from the previous periodRepeat Repairs - 3% or less (no change)Service Training Standards - 100% or above (no change)Dealership Field Action Closure - TBD (announced in November, 2013) new criteria - Closure...
Identifying Non-GM Engine and Transmission Calibrations for V6 and V8 Gasoline Engines - 04/12/2013
Bulletin 09-06-04-0026G has been updated and a significant change regarding GM calibration verification for major engine repairs or replacement is as follows:Be advised that GM REQUIRES retrieving the calibration information and performing the calibration...
Policy Repair Limitations - 08/30/2012
... than nine years old, and with some repair categories, no older than six. This is a significant change from unlimited policy empowerment and the change has caught many service managers off guard. If service management would like to offer assistance to...
Forum - 04/10/2017
My only other issue on this is the seal PT#12616850 that the tech keeps wanted to charge out because he is changing the oil & filter, is anyone else having this issue ??
Forum - 02/22/2017
probably because the customer has used up all their free oil and filter, tire rotations for the service maintenance program..you may want to check the vehicle history how many have been submitted for this vehicle..on 2016 its only 2 allowed 2015 its 4...
Forum - 09/06/2017
Need to know the Special Coverage you are trying to apply? The one for a seized ignition, since related to recall, would be covered. But, a power steering pump extension would not, or the excessive oil consumption.
Forum - 05/02/2018
In regards to what ghersley said. I was told that it is how we are to do it. Submit but change the parts cost. That being said it will create an accounting and parts nightmare in a sense. If the parts department charges it...
Forum - 03/22/2018
I would use the labor operation for the 3rd brake lamp since that's the failure. That's not the same as a fluid leak analyze which is for vehicle fluids like oil, coolant etc.
Original Documents - 05/18/2018
... or is that just a given that we should know? What do you do if the original is lost or has oil or gas on it? ...
Re: CPO Maintenance Plan - 03/26/2013
If I am not mistaken you would use Op Code Z2328 and you would put $35 in net. You also need to document the oil life and the Job Card and in the comments
Re: $25.00 GM coupons - 06/15/2012
... Certified Pre-Owned Maintenance opcode Z2237. You have to use the one that applies to the type of oil used, so of course the same vehicle uses the same opcode every few months. I think GM needs to simply have these opcodes bypass the repeat repair...
Re: GMPP SMARTCARE MAINTENANCE - 07/06/2012
... The op codes can be found in the cerified preowned guide. They are Z ops depending on what kind of oil it has, Z2327, Z2328, Z2329, Z2330, ZREG op, $30, $35, $60 goes in misc net, those are the complaint codes I use....
Re: Repeat Repair signature needed if on a different area of the vehicle? - 10/27/2012
As a matter of habit; I have the SM sign off on ANY change made to the original RO. That way they are aware of what you are doing, where any errors are and you as Warranty Admin are covering your own butt. The P&P tells us that SM approval is needed...
The Service Policies and Procedures manual had several updates late last year. Here are some of the significant changes: 1.5 - Voided Warranties and Branded Titles: Through state vehicle registration records, GM receives branded title listings periodically,...
Forum - 12/15/2016
... saying that in your dealer they leave the RO open until you are able to look at it and see if any changes need to be made? In my dealer they were trying to close every RO and have me retreive them and enter them on gm global. I did take the...
Labor time updates - 03/13/2013
We were working on a 2011 3.5L Impala for oil pan gasket leak. The transaction was posted with labor op J1000 and labor time of 4.2 as stated in the most current labor time guide. The transaction rejected with 081 base labour excessive. On my investigation,...
What Would You Do - 07/17 - 06/19/2017
... driving. The technician checked the engine and transmission mounts, checked for DTCs, checked oil level, inspected drive components, performed injector disable, and completed a cylinder balance test. Engine vibration frequency was also checked with the...
Required Operating Procedures aka The 18 Point Bulletin - 07/30/2013
... for charges at the time the job card is written and while the customer is present. Any changes regarding who is responsible for the charges require service management authorization before work is performed. The shop copy of the job card must show the...
A Review of Roadside Assistance - 02/07/2012
... This service is not a part of the New Vehicle Limited warranty and GM reserves the right to make changes or discontinue the program at anytime. The services include:Emergency fuel delivery of enough fuel to get the vehicle to the nearest service station.Lock...
The History of a Warranty Claim Submission - 01/06/2010
... ease the challenge of language differences. But as you may have read in your GWM training, don't change how you represent your business to your customers. The GWM system offers online transaction submission and validation with nightly batch processing....
From the Desk of a Service Manager - 05/12/2010
... are actively working toward a successful 2010. Over the past few years dealership architecture has changed dramatically, with many stores still working to realign their business model for success. It has become necessary to make difficult decisions that...
Process in Review: Submitting Engine/Transmission Replacement Claims - 11/17/2011
... may require a focus shift from the constants of warranty processing to cope with these many changes. It is important to periodically review processes and to stay abreast of policy changes.One of the more complicated processes that a warranty administrator...
GM Service Policy & Procedures Updates - 10/14/2011
The GM Service Policy and Procedures manual underwent an update in September. The following are some of the notable changes from this revision:(Article 1.2.1.2) Adjustments and Wear Items - Just added to the list of items not covered due to vehicle use,...
Dexos Website - 04/12/2011
GM recently announced the launch of its informative website for Dexos Engine Oils. The website gives an overview of Dexos and Dexos2 and their, uses, features, and specifications. Service and parts departments may find the information published on the...
Parts and Accessories Warranty Coverage - 07/03/2013
Coverage under the GM Service Replacement Parts and Accessories warranty changed at the beginning of this year to 12 months, unlimited mileage for installed parts. Coverage for parts sold over the counter is 12 months as well. This change is very beneficial...
Certified Elite Criteria Update - 10/01/2013
... Loyalty - 85% or higher (NEW) 2% increase from the previous periodRepeat Repairs - 3% or less (no change)Service Training Standards - 100% or above (no change)Dealership Field Action Closure - TBD (announced in November, 2013) new criteria - Closure...
Identifying Non-GM Engine and Transmission Calibrations for V6 and V8 Gasoline Engines - 04/12/2013
Bulletin 09-06-04-0026G has been updated and a significant change regarding GM calibration verification for major engine repairs or replacement is as follows:Be advised that GM REQUIRES retrieving the calibration information and performing the calibration...
Policy Repair Limitations - 08/30/2012
... than nine years old, and with some repair categories, no older than six. This is a significant change from unlimited policy empowerment and the change has caught many service managers off guard. If service management would like to offer assistance to...
Forum - 04/10/2017
My only other issue on this is the seal PT#12616850 that the tech keeps wanted to charge out because he is changing the oil & filter, is anyone else having this issue ??
Forum - 02/22/2017
probably because the customer has used up all their free oil and filter, tire rotations for the service maintenance program..you may want to check the vehicle history how many have been submitted for this vehicle..on 2016 its only 2 allowed 2015 its 4...
Forum - 09/06/2017
Need to know the Special Coverage you are trying to apply? The one for a seized ignition, since related to recall, would be covered. But, a power steering pump extension would not, or the excessive oil consumption.
Forum - 05/02/2018
In regards to what ghersley said. I was told that it is how we are to do it. Submit but change the parts cost. That being said it will create an accounting and parts nightmare in a sense. If the parts department charges it...
Forum - 03/22/2018
I would use the labor operation for the 3rd brake lamp since that's the failure. That's not the same as a fluid leak analyze which is for vehicle fluids like oil, coolant etc.
Original Documents - 05/18/2018
... or is that just a given that we should know? What do you do if the original is lost or has oil or gas on it? ...
Re: CPO Maintenance Plan - 03/26/2013
If I am not mistaken you would use Op Code Z2328 and you would put $35 in net. You also need to document the oil life and the Job Card and in the comments
Re: $25.00 GM coupons - 06/15/2012
... Certified Pre-Owned Maintenance opcode Z2237. You have to use the one that applies to the type of oil used, so of course the same vehicle uses the same opcode every few months. I think GM needs to simply have these opcodes bypass the repeat repair...
Re: GMPP SMARTCARE MAINTENANCE - 07/06/2012
... The op codes can be found in the cerified preowned guide. They are Z ops depending on what kind of oil it has, Z2327, Z2328, Z2329, Z2330, ZREG op, $30, $35, $60 goes in misc net, those are the complaint codes I use....
Re: Repeat Repair signature needed if on a different area of the vehicle? - 10/27/2012
As a matter of habit; I have the SM sign off on ANY change made to the original RO. That way they are aware of what you are doing, where any errors are and you as Warranty Admin are covering your own butt. The P&P tells us that SM approval is needed...
Punch Time - 01/20/2017
I have a tech that has 4 hours in diagnostic of a 2012 Buick Verano that is using oil. He has torn it down so he can take a look at the cylinder heads. One of the cylinders is scored in the inside, which means it will get an engine. My question is how...
What Would You Do - 09/16 - 08/24/2016
... GM standards for warranty compliance are being met. In this example, communication that there is a change with who is responsible for the charge, prior to repairs being performed. Once the recalls were completed, the job card was closed with...
Forum - 09/01/2016
... for all charges at the time the job card is written and while the customer is present. Any changes regarding who is responsible for the charges require service management authorization prior to repairs being performed. <Article 3.2.4 Authorization...
Re: These recalls are killing me! - 04/02/2014
It looks like the Cruze Inspections are going through. I processed 2 this morning because they are now on the VIS and it accepted it no problem. The Silverado/Suburban Oil cooler ones are not showing up on VIS yet and will not be accepted.
Re: REAR TRANS SEAL PART NUMBER 24232325 - 07/29/2008
Not sure what year and model vehicle your working on.EPIC says this is "seal,propeller shaft front slip yoke oil"would probably use F0060 slip joint ,propeller shaft-replace.note as closest labor op.
Additional Diag Times - 09/19/2007
... seem to find anything on this. On the same subject, I can't find the additional diag times for oil leaks, coolant leaks, ect. that used to be in preface a while ago in the LTG. Is there a bulletin that breaks down what labor ops allow "hidden" additional...
Re: PDI ADD ON - 08/31/2009
... it has to be separate from the PDI. With a 2010 Camero you need to put the part number of the oil in the story and H route the claim to your AVM because they are keeping track of all the fluid adds for the new Cameros. There is a TSB or the like out...
Re: DYE TEST - 11/10/2009
Go into the Labor Time Guide. Type in the word "analyze". You will see an add time up to 0.5 for fluid leak analysis. It can be claimed with a valid oil leak, coolant leak, transmission leak, etc. repair, in regular labor hours.
Global Training Video Now Available - 01/19/2010
... introduction if you have not yet reviewed them. It's imperative you are aware of the significant changes that will dramatically affect your service department operations and ultimately your profitability. Watch it here: Global Warranty Management Changes Please...
Updated Brake Warranty Procedures - 03/27/2009
... Lateral Run Out (LRO) is no longer a required step when performing base brake service. Due to this change, you are no longer required to enter the LRO measurement on the repair order or in the warranty system failure code section. The bulletin information...
Re: coding fluid claims - 03/10/2009
IF IT'S A PDI FLUID ADD IT WOULD BE TYPE "I" AND TOTAL IN NET ITEMS UP TO ABOUT $6.00. ANYTHING OVER THAT SYN OIL OR CADS AND THE LIKE SHOULD BE H ROUTED. DON'T HAVE A CLUE WHAT A G.O.G. LINE IS.
Re: claim returned as pending after being paid. - 05/24/2011
they were looking at the cost of the bulk oil and said it was priced wrong so the warranty support center corrected backed it out and made a correction. dbc called me back yesterday...
Re: Goodwill for radio - 07/22/2011
... not allow the ESC to do that any longer. Once it's ordered a Customer Pay they will no longer change it. At least ours won't :-) Bulletin: 05-00-89-045B: Dealers must notify ESCs of the goodwill at time of part order and provide the name of the person...
Re: NEED HELP RESOLVING A QUESTION - 12/02/2010
I have always submitted the oil and filter right along with all the other parts for the head gasket repair, no additional labor & it has always paid. Never had to Hroute it.
Re: CURIOUS ABOUT PAY - 01/25/2012
... I no longer get the schedule bonus. I only made out due to getting my own insurance.(Things have changed there too.) Sadly, most management sees the job as simply admin with no $ connected to it. I find them so much money in unclaimed parts and labor...
Re: GW QUESTION cause/complaint codes - 02/03/2010
There is a Pontiac Maintenance Certificate program that is in place that offers 4 complimentary lube, oil, filter, four-tire rotation & 27 point vehicle inspection (otherwise known as Pontiac Preferred Owner Program-one year free maintenance). The...
Certified Pre-Owned - 01/11/2016
... Sierras and all 2015 Chevrolet Tahoe/GMC Yukons equipped with 5.3L or 6.2L engines have a 0W20 oil specification. These vehicles were previously covered under the $35 reimbursement level. Effective in December, these vehicles are reimbursed at a $50...
Required Operating Procedures - 06/27/2016
... to the Service Management Authorization matrix and the Frequently Asked Questions sections. Changes to the matrix include removing the, "require authorization in writing (portal or e-mail)," statement from the Wholesale Authorization column and...
CAC Provided Diagnostic Voucher - 06/27/2016
There has been a change in the reimbursement procedures to dealerships that perform a complimentary diagnosis on a customer's out-of-warranty vehicle that was approved by CAC. GM feels that a big roadblock to getting the customer's vehicle into your dealership...
Properly Maintaining Vehicles in Inventory - 09/27/2016
... TPMS, brakes, protective shipping materials, checking/cleaning windshield wipers, fuel/lubricants/oil life monitor, diesel engine special care, and storage lot practices/vehicle washing. The New Vehicle Limited Warranty does not cover damage or deterioration,...
Part Status - 09/27/2016
... Parts Status History:Parts StatusDateUser IDComments240 - Debited6/23/16 9:44 pmWPC ProcessStatus changed automatically to debit230 - Pending Debit6/8/16 9:40 pmWPC ProcessStatus changed automatically to pending debit130 - Inspected - Non-Defective6/7/16...
What is the Average Age of Your Transactions? - 07/28/2016
... must be processed and paid within 180 days of the repair completion date. This time period changed November 1st, 2015, from 60 days to 180 days. The Transaction Summary Report, found in Global Warranty, displays the transactions that were received,...
It Takes a Village - 12/19/2014
Within the last year, changes were introduced by GM that clearly requires a lot more service management involvement with warranty transactions. We have written about all of these changes in past newsletters and we can empathize with the overwhelmed service...
Courtesy Transportation - 01/10/2014
Earlier this month the Policies and Procedures Manual was updated, and among the updates was a change in the service management requirement of approving rental days. Previously, service management was required to approve two or more rental days for Chevrolet,...
Price Decrease - 04/28/2015
On May 1, 2015, the price for several oil and automatic transmission fluid products has decreased. The decreases range from $0.20-$0.25 per gallon for many products including ACDelco Conventional, ACDelco dexos1 synthetic, and ACDelco Dexron VI automatic...
I have a tech that has 4 hours in diagnostic of a 2012 Buick Verano that is using oil. He has torn it down so he can take a look at the cylinder heads. One of the cylinders is scored in the inside, which means it will get an engine. My question is how...
What Would You Do - 09/16 - 08/24/2016
... GM standards for warranty compliance are being met. In this example, communication that there is a change with who is responsible for the charge, prior to repairs being performed. Once the recalls were completed, the job card was closed with...
Forum - 09/01/2016
... for all charges at the time the job card is written and while the customer is present. Any changes regarding who is responsible for the charges require service management authorization prior to repairs being performed. <Article 3.2.4 Authorization...
Re: These recalls are killing me! - 04/02/2014
It looks like the Cruze Inspections are going through. I processed 2 this morning because they are now on the VIS and it accepted it no problem. The Silverado/Suburban Oil cooler ones are not showing up on VIS yet and will not be accepted.
Re: REAR TRANS SEAL PART NUMBER 24232325 - 07/29/2008
Not sure what year and model vehicle your working on.EPIC says this is "seal,propeller shaft front slip yoke oil"would probably use F0060 slip joint ,propeller shaft-replace.note as closest labor op.
Additional Diag Times - 09/19/2007
... seem to find anything on this. On the same subject, I can't find the additional diag times for oil leaks, coolant leaks, ect. that used to be in preface a while ago in the LTG. Is there a bulletin that breaks down what labor ops allow "hidden" additional...
Re: PDI ADD ON - 08/31/2009
... it has to be separate from the PDI. With a 2010 Camero you need to put the part number of the oil in the story and H route the claim to your AVM because they are keeping track of all the fluid adds for the new Cameros. There is a TSB or the like out...
Re: DYE TEST - 11/10/2009
Go into the Labor Time Guide. Type in the word "analyze". You will see an add time up to 0.5 for fluid leak analysis. It can be claimed with a valid oil leak, coolant leak, transmission leak, etc. repair, in regular labor hours.
Global Training Video Now Available - 01/19/2010
... introduction if you have not yet reviewed them. It's imperative you are aware of the significant changes that will dramatically affect your service department operations and ultimately your profitability. Watch it here: Global Warranty Management Changes Please...
Updated Brake Warranty Procedures - 03/27/2009
... Lateral Run Out (LRO) is no longer a required step when performing base brake service. Due to this change, you are no longer required to enter the LRO measurement on the repair order or in the warranty system failure code section. The bulletin information...
Re: coding fluid claims - 03/10/2009
IF IT'S A PDI FLUID ADD IT WOULD BE TYPE "I" AND TOTAL IN NET ITEMS UP TO ABOUT $6.00. ANYTHING OVER THAT SYN OIL OR CADS AND THE LIKE SHOULD BE H ROUTED. DON'T HAVE A CLUE WHAT A G.O.G. LINE IS.
Re: claim returned as pending after being paid. - 05/24/2011
they were looking at the cost of the bulk oil and said it was priced wrong so the warranty support center corrected backed it out and made a correction. dbc called me back yesterday...
Re: Goodwill for radio - 07/22/2011
... not allow the ESC to do that any longer. Once it's ordered a Customer Pay they will no longer change it. At least ours won't :-) Bulletin: 05-00-89-045B: Dealers must notify ESCs of the goodwill at time of part order and provide the name of the person...
Re: NEED HELP RESOLVING A QUESTION - 12/02/2010
I have always submitted the oil and filter right along with all the other parts for the head gasket repair, no additional labor & it has always paid. Never had to Hroute it.
Re: CURIOUS ABOUT PAY - 01/25/2012
... I no longer get the schedule bonus. I only made out due to getting my own insurance.(Things have changed there too.) Sadly, most management sees the job as simply admin with no $ connected to it. I find them so much money in unclaimed parts and labor...
Re: GW QUESTION cause/complaint codes - 02/03/2010
There is a Pontiac Maintenance Certificate program that is in place that offers 4 complimentary lube, oil, filter, four-tire rotation & 27 point vehicle inspection (otherwise known as Pontiac Preferred Owner Program-one year free maintenance). The...
Certified Pre-Owned - 01/11/2016
... Sierras and all 2015 Chevrolet Tahoe/GMC Yukons equipped with 5.3L or 6.2L engines have a 0W20 oil specification. These vehicles were previously covered under the $35 reimbursement level. Effective in December, these vehicles are reimbursed at a $50...
Required Operating Procedures - 06/27/2016
... to the Service Management Authorization matrix and the Frequently Asked Questions sections. Changes to the matrix include removing the, "require authorization in writing (portal or e-mail)," statement from the Wholesale Authorization column and...
CAC Provided Diagnostic Voucher - 06/27/2016
There has been a change in the reimbursement procedures to dealerships that perform a complimentary diagnosis on a customer's out-of-warranty vehicle that was approved by CAC. GM feels that a big roadblock to getting the customer's vehicle into your dealership...
Properly Maintaining Vehicles in Inventory - 09/27/2016
... TPMS, brakes, protective shipping materials, checking/cleaning windshield wipers, fuel/lubricants/oil life monitor, diesel engine special care, and storage lot practices/vehicle washing. The New Vehicle Limited Warranty does not cover damage or deterioration,...
Part Status - 09/27/2016
... Parts Status History:Parts StatusDateUser IDComments240 - Debited6/23/16 9:44 pmWPC ProcessStatus changed automatically to debit230 - Pending Debit6/8/16 9:40 pmWPC ProcessStatus changed automatically to pending debit130 - Inspected - Non-Defective6/7/16...
What is the Average Age of Your Transactions? - 07/28/2016
... must be processed and paid within 180 days of the repair completion date. This time period changed November 1st, 2015, from 60 days to 180 days. The Transaction Summary Report, found in Global Warranty, displays the transactions that were received,...
It Takes a Village - 12/19/2014
Within the last year, changes were introduced by GM that clearly requires a lot more service management involvement with warranty transactions. We have written about all of these changes in past newsletters and we can empathize with the overwhelmed service...
Courtesy Transportation - 01/10/2014
Earlier this month the Policies and Procedures Manual was updated, and among the updates was a change in the service management requirement of approving rental days. Previously, service management was required to approve two or more rental days for Chevrolet,...
Price Decrease - 04/28/2015
On May 1, 2015, the price for several oil and automatic transmission fluid products has decreased. The decreases range from $0.20-$0.25 per gallon for many products including ACDelco Conventional, ACDelco dexos1 synthetic, and ACDelco Dexron VI automatic...
Major Assembly Replacement Submission Guidelines - 04/28/2015
... be drained and proper packaging procedures followed. If an engine assembly is being returned, the oil filter must be drained of oil, properly packaged, secured in a plastic bag, and attached to the engine assembly. If an assembly is being replaced...
Engine Misfire/Tick Noise, - 09/03/2015
... mechanically collapsed and/or stuck all of the time. It is necessary to replace the valve lifter oil manifold and affected bank of lifters, and if the lifter has spun bore, the guides also require replacement. Bulletin 15-06-01-002 contains bulletin...
Bulletin 02-07-30-052J - 06/30/2015
The latest release of the automatic transmission oil cooler flow test essential tool has been updated. The seven (or eight) digit Alpha/Numeric flow code must be written on the job card, entered in the warranty claim labor operation additional Flush Code...
The Basics - 06/23/2020
... Repair line, 3 C’s thoroughly and clearly support the repair, including the percent of oil life remaining for a brand maintenance service, and any necessary authorizations are complete (signature/initials, date, time, and explanation). ...
August 2020 Recall Update - 07/30/2020
... The recall program is in effect until July 31, 2022. Special Coverage N192289160 Rocker Arm Oil Control Valve Inoperative: Certain 2014 Chevrolet Impala and Malibu vehicles equipped with a 2.5L DOHC engine are included in the special coverage that covers...
1 Concern, 2 Labor Operations, & Pyramid Repairs - 03/27/2019
... the customer’s original concern. As an example, a customer may have a single concern of an oil leak. Once diagnosed, the technician finds two separate oil leaks with failures that are not related to one another. This situation does not require...
Fluid Leak Analysis - 11/29/2023
... qualify as fluid leak analysis are pressure testing of coolant or fuel systems, and dye test for oil leaks (engine, transmission, power steering, etc)....
GMPP Transactions - 10/01/2021
The process for submitting GMPP claims has recently changed. GMPP was a GM associated service contract that is no longer being sold, but there are existing service contracts still in effect. ZSCT is the transaction type used to submit a GMPP claim and...
Empowerment: - 12/01/2021
... and Policy Bulletin, 11-00-89-005S has been updated to reflect the latest Goodwill tool changes. Effective November 5, My GM Rewards Points has been added to the suite of Goodwill Tools. The My GM Rewards Points tool allows up to 50,000 points...
Forum - 01/26/2024
... no longer required, however our position is this: If the advisors think they have the authority to change tickets from C to W they will do it at will and management will never know until it is too late. We leave them believing it is required so that...
Fluids - 03/23/2024
... the WPC must be drained of all fluids. Parts containing or soaked by fluids such as fuel, engine oil or transmission fluid must be thoroughly drained, wiped clean, and appropriately packaged and shipped. Parts received at the WPC containing fluids may...
Job Card Reprint - 01/29/2024
In the rare case of a lost or damaged original job card (e.g. destroyed in a jammed printer, dropped in a puddle of oil), the reprint must be signed and authorized by the Service Manager. Policies & Procedures Article 6.2.1
Closest labor operation - 09/09/2020
... something is repaired instead of replaced, are we still putting the time in OLH? For instance an oil pan reseal, or today a technician had to remove & retorque nuts for a door check. I want to make sure I'm doing these correctly. Thanks....
Forum - 04/29/2021
As 1MaryRuble mentioned, I would also recommend completing the Field Action Vehicle Status Change Form (CAM-03). The reasons to change the status include: vehicle modified (this will close the field action), vehicle scrapped/totaled, owner unknown, owner...
Forum - 06/08/2020
We had one on an '18 Silverado end of May. oil pump failed, burned up a clutch pack and required a reconditioning. I heard the tech say there was metal shavings everywhere
Forum - 04/25/2019
... deliveries from FedEx or UPS). The overall delivery process and inspection requirements have not changed with the introduction of ePOD. The use of these systems by our Carriers will allow for the timely and accurate capture of all information necessary...
Forum - 05/03/2022
My concern is nothing will change after that either. If you think about it Microsoft isn't going to change Edge to suit GM, rather GM will have to find a way to make this work in the existing browser. Pardon my pessimism but my gut tells me there will...
Forum - 06/21/2022
... warranty account. In doing this it will lower the customer portion by the amount of the private oil offer, and will show the debit in the warranty recievable account until the credit is submitted for....
EXTENDED FACTORY MAINTENANCE/COMPLIMENTARY LOF ON VIS (NOT GMPPM) - 07/12/2022
I have a few RO's that have extended factory maintenance-3 visits and 2 complimentary lube-oil-filter showing in IVH under applicable warranties. I read somewhere that the extended factory maintenance is to be submitted with the same LOP as regular factory...
WARRANTY ADMINISTRATOR - 07/19/2022
HelloI have a 21 chevrolet silverado 2500, that we started a oil consumption test on. What labor op would I use for this?? The tech said they used to use cannot verify lop, but that lop is not working. I would appreciate any input, I have...
Forum - 05/12/2021
When we do our maintenance we add another line for a price difference. We move the oil to that line. It is charged back to advertising. Our service department figures that we do the work so we are not going to take the loss.
Forum - 05/12/2021
I totally missed that it was oil dye. Feel like a fool. Lesson learned to slow down just a little...
Air Conditioning Tips & Reminders - 06/29/2021
... details: The parts department must accurately charge out the correct refrigerant and PAG oil on the job card. R-1234yf should be billed out with corresponding part number 19260234. The Job Card and Transaction: Bulk R-134a and PAG oil...
Fluid and Air Conditioning Leak Analysis - 09/22/2020
Engine oil, transmission fluid, and antifreeze are three fluids that can leak from a gasket, seal, or component. Sometimes the leak is obvious to the naked eye, but sometimes there is extra effort involved in finding the source of the leak. Service Information...
September 2019 Recall Update - 08/27/2019
... that may cause the engine to perform poorly, misfire, run rough and/or excessively consume oil. Certain 2016-17 Chevrolet Malibu vehicles equipped with a 1.5L turbo engine are involved. Dealers are instructed to replace the pistons. The recall is in...
... be drained and proper packaging procedures followed. If an engine assembly is being returned, the oil filter must be drained of oil, properly packaged, secured in a plastic bag, and attached to the engine assembly. If an assembly is being replaced...
Engine Misfire/Tick Noise, - 09/03/2015
... mechanically collapsed and/or stuck all of the time. It is necessary to replace the valve lifter oil manifold and affected bank of lifters, and if the lifter has spun bore, the guides also require replacement. Bulletin 15-06-01-002 contains bulletin...
Bulletin 02-07-30-052J - 06/30/2015
The latest release of the automatic transmission oil cooler flow test essential tool has been updated. The seven (or eight) digit Alpha/Numeric flow code must be written on the job card, entered in the warranty claim labor operation additional Flush Code...
The Basics - 06/23/2020
... Repair line, 3 C’s thoroughly and clearly support the repair, including the percent of oil life remaining for a brand maintenance service, and any necessary authorizations are complete (signature/initials, date, time, and explanation). ...
August 2020 Recall Update - 07/30/2020
... The recall program is in effect until July 31, 2022. Special Coverage N192289160 Rocker Arm Oil Control Valve Inoperative: Certain 2014 Chevrolet Impala and Malibu vehicles equipped with a 2.5L DOHC engine are included in the special coverage that covers...
1 Concern, 2 Labor Operations, & Pyramid Repairs - 03/27/2019
... the customer’s original concern. As an example, a customer may have a single concern of an oil leak. Once diagnosed, the technician finds two separate oil leaks with failures that are not related to one another. This situation does not require...
Fluid Leak Analysis - 11/29/2023
... qualify as fluid leak analysis are pressure testing of coolant or fuel systems, and dye test for oil leaks (engine, transmission, power steering, etc)....
GMPP Transactions - 10/01/2021
The process for submitting GMPP claims has recently changed. GMPP was a GM associated service contract that is no longer being sold, but there are existing service contracts still in effect. ZSCT is the transaction type used to submit a GMPP claim and...
Empowerment: - 12/01/2021
... and Policy Bulletin, 11-00-89-005S has been updated to reflect the latest Goodwill tool changes. Effective November 5, My GM Rewards Points has been added to the suite of Goodwill Tools. The My GM Rewards Points tool allows up to 50,000 points...
Forum - 01/26/2024
... no longer required, however our position is this: If the advisors think they have the authority to change tickets from C to W they will do it at will and management will never know until it is too late. We leave them believing it is required so that...
Fluids - 03/23/2024
... the WPC must be drained of all fluids. Parts containing or soaked by fluids such as fuel, engine oil or transmission fluid must be thoroughly drained, wiped clean, and appropriately packaged and shipped. Parts received at the WPC containing fluids may...
Job Card Reprint - 01/29/2024
In the rare case of a lost or damaged original job card (e.g. destroyed in a jammed printer, dropped in a puddle of oil), the reprint must be signed and authorized by the Service Manager. Policies & Procedures Article 6.2.1
Closest labor operation - 09/09/2020
... something is repaired instead of replaced, are we still putting the time in OLH? For instance an oil pan reseal, or today a technician had to remove & retorque nuts for a door check. I want to make sure I'm doing these correctly. Thanks....
Forum - 04/29/2021
As 1MaryRuble mentioned, I would also recommend completing the Field Action Vehicle Status Change Form (CAM-03). The reasons to change the status include: vehicle modified (this will close the field action), vehicle scrapped/totaled, owner unknown, owner...
Forum - 06/08/2020
We had one on an '18 Silverado end of May. oil pump failed, burned up a clutch pack and required a reconditioning. I heard the tech say there was metal shavings everywhere
Forum - 04/25/2019
... deliveries from FedEx or UPS). The overall delivery process and inspection requirements have not changed with the introduction of ePOD. The use of these systems by our Carriers will allow for the timely and accurate capture of all information necessary...
Forum - 05/03/2022
My concern is nothing will change after that either. If you think about it Microsoft isn't going to change Edge to suit GM, rather GM will have to find a way to make this work in the existing browser. Pardon my pessimism but my gut tells me there will...
Forum - 06/21/2022
... warranty account. In doing this it will lower the customer portion by the amount of the private oil offer, and will show the debit in the warranty recievable account until the credit is submitted for....
EXTENDED FACTORY MAINTENANCE/COMPLIMENTARY LOF ON VIS (NOT GMPPM) - 07/12/2022
I have a few RO's that have extended factory maintenance-3 visits and 2 complimentary lube-oil-filter showing in IVH under applicable warranties. I read somewhere that the extended factory maintenance is to be submitted with the same LOP as regular factory...
WARRANTY ADMINISTRATOR - 07/19/2022
HelloI have a 21 chevrolet silverado 2500, that we started a oil consumption test on. What labor op would I use for this?? The tech said they used to use cannot verify lop, but that lop is not working. I would appreciate any input, I have...
Forum - 05/12/2021
When we do our maintenance we add another line for a price difference. We move the oil to that line. It is charged back to advertising. Our service department figures that we do the work so we are not going to take the loss.
Forum - 05/12/2021
I totally missed that it was oil dye. Feel like a fool. Lesson learned to slow down just a little...
Air Conditioning Tips & Reminders - 06/29/2021
... details: The parts department must accurately charge out the correct refrigerant and PAG oil on the job card. R-1234yf should be billed out with corresponding part number 19260234. The Job Card and Transaction: Bulk R-134a and PAG oil...
Fluid and Air Conditioning Leak Analysis - 09/22/2020
Engine oil, transmission fluid, and antifreeze are three fluids that can leak from a gasket, seal, or component. Sometimes the leak is obvious to the naked eye, but sometimes there is extra effort involved in finding the source of the leak. Service Information...
September 2019 Recall Update - 08/27/2019
... that may cause the engine to perform poorly, misfire, run rough and/or excessively consume oil. Certain 2016-17 Chevrolet Malibu vehicles equipped with a 1.5L turbo engine are involved. Dealers are instructed to replace the pistons. The recall is in...
April 2016 Recall Update - 04/08/2016
... 3.8L V6 Naturally Aspirated Engine (RPO L36-VIN K). Special Coverage 14159C: Excessive Engine Oil Consumption: Certain 2010 Chevrolet Equinox and GMC Terrain vehicles equipped with a 2.4L (RPO LAF) engine are involved in the recently updated bulletin....
Fluid Leak Analyze - 06/14/2018
Fluid leaks are not uncommon in a vehicle. Engine oil is probably the most prevalent leak because there are so many seals and gaskets in engines that come in contact with this oil. Transmission fluid and coolant are other fluids that may leak and testing...
Re: GMPP Smart Protection - 07/11/2016
... above labor operations are used when submitting for reimbursement for a GMPP Smart Care lube, oil, filter and tire rotation service (plans sold prior to 10/1/2013). GMPP Smart Care Wrap/Non-Wrap labor operations: 0600853/0600863/0600873 for lube, oil,...
Re: DEALERTRACK - 06/22/2016
No the repairs were first thought to be customer pay and coded for that, customer has a gmpp policy and repairs are covered...i went in to change to S but it wouldnt let me service contract not found in line payment method..
Forum - 09/26/2016
I have not gotten them approved as "Added Operations", but I have gotten them approved for "paycode change". Could you tell me where you read that? I would be interested in reading up on this as well.
Forum - 09/28/2016
kturner - sounds as though you are handling these situations correctly: management authorizes any changes regarding who is responsible for charges prior to repairs being performed. These instances are not handled as added operations.
Forum - 01/20/2017
... head. You can actually catch your finger nail on it. The cause is actually the lack of oil in the cylinder head that is causing the piston rings to seize, the bearing to go bad, and wrist pins on connecting rod twisted. It is way placed the point...
2.4L Engine - 01/19/2017
Has anyone had any claims for the 2.4L engine, especially the Equinox! We get at least 1 every 2 weeks that the oil is low and the motor is just rattling bad. The tech diagnostic it and says it needs camshaft cover, camshaft chain, guides are broken...
Re: April - Share Your Tip! - 04/29/2014
I have been doing this job for several years the challenge with this job is it challenges you to do it right and keep up with all the changes every year..i feel like i know alot about my job and yet some new things I learn too.
Re: Freon cost on warranty claims - 12/22/2015
... 40% to that. I believe it's a whopping total of .25 / ounce. I have to have my parts department change the amount they charge out all of the time....
Seal Part Warranty - 08/11/2015
I've just scoured the P&P for the information. But once again, can't find it! Did the warranty change on these? For some reason both my service manager and I believe the time limit has been reduced. It was 6 months before you could claim a parts warranty,...
Re: Attaching Documents in Reynolds - 11/01/2012
... not able to attach a document in ADP either. I typically enter all the information in and then change a piece of data that I know the claim will reject once it is in global. Then when it is in reject status I add my file and correct the piece of data....
Re: Who's your boss? - 12/31/2012
I love that fox guarding the hen house. I'm some what surprised that GM doesn't mandate that too. I've never worked at another dealer so I have no comparisons but I think it may be time for a change...
MILEAGE OR KILOMETERS - 11/21/2012
I HAVE A CLAIM THAT WAS REJECTED BECAUSE OF MILES LESS THEN PREVIOUS JOB CARD. WHEN I GO ON GLOBAL THE PREVIOUS RO WAS SUBMITTED IN KILOMETERS. HOW DO I CHANGE IT TO READ MILAGE AND NOT KILOMETERS. I CHECKED THAT IS WAS A FOREIGN TOURIST VIN.
Re: KILOMETERS OR MILAGE - 11/23/2012
You may have to either mark the foreign vin again or get your DMA involved to change it to miles vs kilometers. Let us know what works out, it's good information to have.
Re: SHIPPING LABEL - 12/13/2012
THER WAS A MESSAGE G_0000152656 ON 11-29-12 THAT EXPLAINS THE CHANGE..WHEN YOU ARE GENERATING A SHIPING LABEL,AND IMPUTTED THE REQUIRED INFO AND SELECT "SAVE AND PRINT" THE SMALLER SHIPPPING PROVIDER POP UP WINDOW WILL APPEAR..SLECT THE LINK FOR SHOPPING...
Re: Transaction summary report? - 09/18/2012
I know how you feel. Everytime I have to change passwords, our firewall kicks everything I do back. Aren't computers grand!!
Is anyone else using Arkona? - 10/04/2012
... same message about validation errors, invalid messages, and internal firewall errors. I haven't changed my password so that isn't the issue. I've had a case open with Arkona for a week now and they still can't get it fixed. Just wondering if anyone...
ADJUSTING A TRANSPORT CLAIM? - 08/07/2012
... of an expedited part in the net item field instead of the 40% mark up amount. I went back in to change it and it says "adjustment is not allowed" do I do a full debit and resubmit? or am I stuck with a $245.00 loss ...
Re: Powertrain Coverage -transfer case - 06/14/2012
with GM we have to start looking at everything and sometimes we can't remember everything. once we do it the right way GM will change it before we blink. Thank you so much for your help.
Re: cpo maintenance rejecting - 05/07/2012
Thank you, it went through as a ZREG. Do you know if this was corrected in the Warranty Newsletter and I just missed it? or did they change their minds after the Newsletter was printed?
Re: Aftermarket Warranty Block - 08/27/2013
I have had these kinds of rejects in the past, simply because someone change the warranty ID number to 99999999. In this circumstance, I was successful in H-Routing the submission with a corresponding comment, and was well.
NEW 7 DIGIT Labor codes - 03/05/2013
... to be found now....hmmmmm Called GMPP and even they were stumped as to when it would all get changed. Any suggestions for determining coverage other than submitting to see if I get rejected? Thanks!...
Reject message help - 01/14/2013
... Evaluation Criteria is not compatible with this Labour Code F1610". Any ideas on what has to be changed here? VIN 1GC2KVCG7CA324846. I'm waiting on DMC Live Chat for some help but the curser just keeps blinking, nothing happening....
Re: One line or Two lines - 09/13/2013
I'm I using the wrong Labor Op codes? I have 3010230 for casual, base time 1.8, tech had to change both left & right side bearings. For other Labor Op code I have 3010460, OLH 1.2, because he had to change the seal it was bad. I'm getting errors: Error...
... 3.8L V6 Naturally Aspirated Engine (RPO L36-VIN K). Special Coverage 14159C: Excessive Engine Oil Consumption: Certain 2010 Chevrolet Equinox and GMC Terrain vehicles equipped with a 2.4L (RPO LAF) engine are involved in the recently updated bulletin....
Fluid Leak Analyze - 06/14/2018
Fluid leaks are not uncommon in a vehicle. Engine oil is probably the most prevalent leak because there are so many seals and gaskets in engines that come in contact with this oil. Transmission fluid and coolant are other fluids that may leak and testing...
Re: GMPP Smart Protection - 07/11/2016
... above labor operations are used when submitting for reimbursement for a GMPP Smart Care lube, oil, filter and tire rotation service (plans sold prior to 10/1/2013). GMPP Smart Care Wrap/Non-Wrap labor operations: 0600853/0600863/0600873 for lube, oil,...
Re: DEALERTRACK - 06/22/2016
No the repairs were first thought to be customer pay and coded for that, customer has a gmpp policy and repairs are covered...i went in to change to S but it wouldnt let me service contract not found in line payment method..
Forum - 09/26/2016
I have not gotten them approved as "Added Operations", but I have gotten them approved for "paycode change". Could you tell me where you read that? I would be interested in reading up on this as well.
Forum - 09/28/2016
kturner - sounds as though you are handling these situations correctly: management authorizes any changes regarding who is responsible for charges prior to repairs being performed. These instances are not handled as added operations.
Forum - 01/20/2017
... head. You can actually catch your finger nail on it. The cause is actually the lack of oil in the cylinder head that is causing the piston rings to seize, the bearing to go bad, and wrist pins on connecting rod twisted. It is way placed the point...
2.4L Engine - 01/19/2017
Has anyone had any claims for the 2.4L engine, especially the Equinox! We get at least 1 every 2 weeks that the oil is low and the motor is just rattling bad. The tech diagnostic it and says it needs camshaft cover, camshaft chain, guides are broken...
Re: April - Share Your Tip! - 04/29/2014
I have been doing this job for several years the challenge with this job is it challenges you to do it right and keep up with all the changes every year..i feel like i know alot about my job and yet some new things I learn too.
Re: Freon cost on warranty claims - 12/22/2015
... 40% to that. I believe it's a whopping total of .25 / ounce. I have to have my parts department change the amount they charge out all of the time....
Seal Part Warranty - 08/11/2015
I've just scoured the P&P for the information. But once again, can't find it! Did the warranty change on these? For some reason both my service manager and I believe the time limit has been reduced. It was 6 months before you could claim a parts warranty,...
Re: Attaching Documents in Reynolds - 11/01/2012
... not able to attach a document in ADP either. I typically enter all the information in and then change a piece of data that I know the claim will reject once it is in global. Then when it is in reject status I add my file and correct the piece of data....
Re: Who's your boss? - 12/31/2012
I love that fox guarding the hen house. I'm some what surprised that GM doesn't mandate that too. I've never worked at another dealer so I have no comparisons but I think it may be time for a change...
MILEAGE OR KILOMETERS - 11/21/2012
I HAVE A CLAIM THAT WAS REJECTED BECAUSE OF MILES LESS THEN PREVIOUS JOB CARD. WHEN I GO ON GLOBAL THE PREVIOUS RO WAS SUBMITTED IN KILOMETERS. HOW DO I CHANGE IT TO READ MILAGE AND NOT KILOMETERS. I CHECKED THAT IS WAS A FOREIGN TOURIST VIN.
Re: KILOMETERS OR MILAGE - 11/23/2012
You may have to either mark the foreign vin again or get your DMA involved to change it to miles vs kilometers. Let us know what works out, it's good information to have.
Re: SHIPPING LABEL - 12/13/2012
THER WAS A MESSAGE G_0000152656 ON 11-29-12 THAT EXPLAINS THE CHANGE..WHEN YOU ARE GENERATING A SHIPING LABEL,AND IMPUTTED THE REQUIRED INFO AND SELECT "SAVE AND PRINT" THE SMALLER SHIPPPING PROVIDER POP UP WINDOW WILL APPEAR..SLECT THE LINK FOR SHOPPING...
Re: Transaction summary report? - 09/18/2012
I know how you feel. Everytime I have to change passwords, our firewall kicks everything I do back. Aren't computers grand!!
Is anyone else using Arkona? - 10/04/2012
... same message about validation errors, invalid messages, and internal firewall errors. I haven't changed my password so that isn't the issue. I've had a case open with Arkona for a week now and they still can't get it fixed. Just wondering if anyone...
ADJUSTING A TRANSPORT CLAIM? - 08/07/2012
... of an expedited part in the net item field instead of the 40% mark up amount. I went back in to change it and it says "adjustment is not allowed" do I do a full debit and resubmit? or am I stuck with a $245.00 loss ...
Re: Powertrain Coverage -transfer case - 06/14/2012
with GM we have to start looking at everything and sometimes we can't remember everything. once we do it the right way GM will change it before we blink. Thank you so much for your help.
Re: cpo maintenance rejecting - 05/07/2012
Thank you, it went through as a ZREG. Do you know if this was corrected in the Warranty Newsletter and I just missed it? or did they change their minds after the Newsletter was printed?
Re: Aftermarket Warranty Block - 08/27/2013
I have had these kinds of rejects in the past, simply because someone change the warranty ID number to 99999999. In this circumstance, I was successful in H-Routing the submission with a corresponding comment, and was well.
NEW 7 DIGIT Labor codes - 03/05/2013
... to be found now....hmmmmm Called GMPP and even they were stumped as to when it would all get changed. Any suggestions for determining coverage other than submitting to see if I get rejected? Thanks!...
Reject message help - 01/14/2013
... Evaluation Criteria is not compatible with this Labour Code F1610". Any ideas on what has to be changed here? VIN 1GC2KVCG7CA324846. I'm waiting on DMC Live Chat for some help but the curser just keeps blinking, nothing happening....
Re: One line or Two lines - 09/13/2013
I'm I using the wrong Labor Op codes? I have 3010230 for casual, base time 1.8, tech had to change both left & right side bearings. For other Labor Op code I have 3010460, OLH 1.2, because he had to change the seal it was bad. I'm getting errors: Error...
Re: One line or Two lines - 09/16/2013
You may want to change the base time for labor op 3010230 to 0.7 and put the 1.1 in additional time instead of it all in base time..Labor op 3010460 if the full amount of the labor time is rejecting you may want to submit 1/2 or 0.6 for olh..if your...
Re: Seat Back Recall13323 - 10/03/2013
If it rejects, I would just change the Op Code, in GWM. I submitted one, right away, Monday for the 13310 Campaign, and it Accepted.
PDI Fluid Add - 11/20/2013
Did the max amount you can claim for PDI fluid add change? I submitted a claim this morning for $9.00 and it was denied for misc. amount exceeds the limit for labor op 0590052?
Re: PDI Fluid Add - 11/21/2013
I got the same response from DBC. I asked if it was a change in processing and he said he didn't know but self auth was a way around it....and today it's working like normal again...
Re: What Would You Do - 03/14 - 03/11/2014
I beleive the warranty admininstrator should change the labour op to 0600108 with 1.0 in base hours and make accounting adjustments on their end for the customer paid part. The CAC number should be put in the reference field. So only a claim for the ...
Forum - 11/16/2017
In regards to the question re: management authorization for jobs that change from c/p to warranty: Required Operating Procedures Bulletin 04-00-89-015 - Section 1. Authorization to Perform Repairs: "There is to be a clear understanding of responsibility...
Forum - 05/22/2018
YOU MUST USE A QTY OF 1 AND CHANGE THE PRICE PER UNIT TO 3.22. THE SYSEM WILL ADD APPROPRIATE PARTS MARK UP. PARTS DEPT MAY NEED TO ADJUST THEIR QUANTITY SOLD IN INVENTORY TO AVOID FALSE REPORTING. I KNOW THIS BECAUSE I HLD ON TO 18 CLAIMS WHILE...
Courtesy Transportation - 05/24/2018
... effective 10-1-2018 only 2017-2019 model year vehicles will be eligible for rental. How can gm change the policy if our customer still have remaining powertrain warranty. How are we suppose to explain this to them....
Forum - 06/01/2018
We did just refinish them. They had a really nice bulletin on brake/rotor warranty but went and changed it drastically and removed all of the really helpful information for warranty.
Forum - 05/03/2018
In regards to batteries: The recent changes to the parts warranty terms, effective April 1, 2018, does not affect certain product lines, including batteries - both 12 volt and Advanced Propulsion, engine and transmission assemblies, sheet metal, accessories,...
Forum - 05/09/2018
I never put a parts cost or price in Global when submittng claims. GM may pay more or less. Then parts dept. makes the changes. All of my recall claims have gone through with no problem
Forum - 05/14/2018
Reimbursement for covered services is based on a fixed reimbursement rate for lube/oil/filter and tire rotation service. The reimbursement rate is based on the Smart Care product that was sold to the customer. Smart Care 2 - labor operation 0600863 reimburses...
Forum - 04/03/2018
... have DMA approval. Unfortunately, with how confusing the rules are and how often rules change, I bet it's hard for the DMA's to always know what does and doesn't qualify under Courtesy Tranportation rules. You have to...
Forum - 08/24/2018
... the next month due to waiting on parts. By the time that he finished the repair the LTG had changed. I argued the point, but, was shot down. It goes by the open date only....
Special Program Labor Operations help cards? - 09/12/2018
... 1 Maintenance service. I couldn't find anything in the system for "2019 Maintenance Program Changes". If there is another place for me to find this information, please let me know....
Forum - 07/31/2018
... to being beyond 3/36. We also had put them through in the past when beyond B2B, I think they changed the parameters or something. It won't pay if you put it through without policy. Rust through is for panel holes....
WPC Returns UPS Page - 07/31/2018
Help! What's up with the UPS page now asking for user/password to print out a label to return parts to the WPC? When did that change and how do I get into it to print out my labels?
Forum - 12/21/2018
GM is not going to pay for a part that is an exchange unit. She should just bill $45 in admin. allowance for exchange of the unit and have the parts department contact ESC to correct that mistake as well. To prevent this from further happening when a...
Forum - 01/11/2019
Add-on's, no customer signatures, change of payment responsibility, are some examples of common missing authorizations. All of these have to be authorized as it takes place, not after first submission, like repeat repairs and excessive parts
Forum - 01/17/2019
... did reset when replaced again. But after April 1st when the parts warranty terms changed, the parts warranty is only for the 24 months unlimited miles of the purchase date. So for the 24 month warranty, if needed, the part can fail and...
CORVETTE TIRE TRANSPORTATION DAMAGE - 02/07/2019
... CONTACED DBC AND WAS ADVISED TO SUBMIT LETTER OF NOTIFICATION FOR DAMAGE. DRIVER REFUSED TO CHANGE PAPERWORK AFTER HE HAD SUBMITTED IT. IN THIS CASE, HOW SHOULD WE HANDLE THIS?...
Forum - 02/11/2019
I always start with the VIS, if it is in km it is probably Canadian. Once they convert to be used in the US they change them to miles.
Forum - 01/08/2019
Update: Bulletin 17-NA-066 Automatic Transmission Oil cooler Flush and Flow Test (12/14/2018): Warranty Information: "Effective 12/1/2018, GM no longer requires a mandatory cooler flush and flow test to be performed in every instance of transmission or...
Forum - 11/27/2018
Reference bulletin 18-NA-263for info on the diagnostic times change. Diagnostic time would be your first, maybe even a 2nd punch for a difficult situation (make sure you have appropriate authorization for it). The only time I could think that the last...
RENTALS - 10/25/2018
I know in the past we could not run a sameday rental if the repair was less than 2 hours. I know GM changes things monthly. But I can not find any thing in P&P and DBC was not any help
You may want to change the base time for labor op 3010230 to 0.7 and put the 1.1 in additional time instead of it all in base time..Labor op 3010460 if the full amount of the labor time is rejecting you may want to submit 1/2 or 0.6 for olh..if your...
Re: Seat Back Recall13323 - 10/03/2013
If it rejects, I would just change the Op Code, in GWM. I submitted one, right away, Monday for the 13310 Campaign, and it Accepted.
PDI Fluid Add - 11/20/2013
Did the max amount you can claim for PDI fluid add change? I submitted a claim this morning for $9.00 and it was denied for misc. amount exceeds the limit for labor op 0590052?
Re: PDI Fluid Add - 11/21/2013
I got the same response from DBC. I asked if it was a change in processing and he said he didn't know but self auth was a way around it....and today it's working like normal again...
Re: What Would You Do - 03/14 - 03/11/2014
I beleive the warranty admininstrator should change the labour op to 0600108 with 1.0 in base hours and make accounting adjustments on their end for the customer paid part. The CAC number should be put in the reference field. So only a claim for the ...
Forum - 11/16/2017
In regards to the question re: management authorization for jobs that change from c/p to warranty: Required Operating Procedures Bulletin 04-00-89-015 - Section 1. Authorization to Perform Repairs: "There is to be a clear understanding of responsibility...
Forum - 05/22/2018
YOU MUST USE A QTY OF 1 AND CHANGE THE PRICE PER UNIT TO 3.22. THE SYSEM WILL ADD APPROPRIATE PARTS MARK UP. PARTS DEPT MAY NEED TO ADJUST THEIR QUANTITY SOLD IN INVENTORY TO AVOID FALSE REPORTING. I KNOW THIS BECAUSE I HLD ON TO 18 CLAIMS WHILE...
Courtesy Transportation - 05/24/2018
... effective 10-1-2018 only 2017-2019 model year vehicles will be eligible for rental. How can gm change the policy if our customer still have remaining powertrain warranty. How are we suppose to explain this to them....
Forum - 06/01/2018
We did just refinish them. They had a really nice bulletin on brake/rotor warranty but went and changed it drastically and removed all of the really helpful information for warranty.
Forum - 05/03/2018
In regards to batteries: The recent changes to the parts warranty terms, effective April 1, 2018, does not affect certain product lines, including batteries - both 12 volt and Advanced Propulsion, engine and transmission assemblies, sheet metal, accessories,...
Forum - 05/09/2018
I never put a parts cost or price in Global when submittng claims. GM may pay more or less. Then parts dept. makes the changes. All of my recall claims have gone through with no problem
Forum - 05/14/2018
Reimbursement for covered services is based on a fixed reimbursement rate for lube/oil/filter and tire rotation service. The reimbursement rate is based on the Smart Care product that was sold to the customer. Smart Care 2 - labor operation 0600863 reimburses...
Forum - 04/03/2018
... have DMA approval. Unfortunately, with how confusing the rules are and how often rules change, I bet it's hard for the DMA's to always know what does and doesn't qualify under Courtesy Tranportation rules. You have to...
Forum - 08/24/2018
... the next month due to waiting on parts. By the time that he finished the repair the LTG had changed. I argued the point, but, was shot down. It goes by the open date only....
Special Program Labor Operations help cards? - 09/12/2018
... 1 Maintenance service. I couldn't find anything in the system for "2019 Maintenance Program Changes". If there is another place for me to find this information, please let me know....
Forum - 07/31/2018
... to being beyond 3/36. We also had put them through in the past when beyond B2B, I think they changed the parameters or something. It won't pay if you put it through without policy. Rust through is for panel holes....
WPC Returns UPS Page - 07/31/2018
Help! What's up with the UPS page now asking for user/password to print out a label to return parts to the WPC? When did that change and how do I get into it to print out my labels?
Forum - 12/21/2018
GM is not going to pay for a part that is an exchange unit. She should just bill $45 in admin. allowance for exchange of the unit and have the parts department contact ESC to correct that mistake as well. To prevent this from further happening when a...
Forum - 01/11/2019
Add-on's, no customer signatures, change of payment responsibility, are some examples of common missing authorizations. All of these have to be authorized as it takes place, not after first submission, like repeat repairs and excessive parts
Forum - 01/17/2019
... did reset when replaced again. But after April 1st when the parts warranty terms changed, the parts warranty is only for the 24 months unlimited miles of the purchase date. So for the 24 month warranty, if needed, the part can fail and...
CORVETTE TIRE TRANSPORTATION DAMAGE - 02/07/2019
... CONTACED DBC AND WAS ADVISED TO SUBMIT LETTER OF NOTIFICATION FOR DAMAGE. DRIVER REFUSED TO CHANGE PAPERWORK AFTER HE HAD SUBMITTED IT. IN THIS CASE, HOW SHOULD WE HANDLE THIS?...
Forum - 02/11/2019
I always start with the VIS, if it is in km it is probably Canadian. Once they convert to be used in the US they change them to miles.
Forum - 01/08/2019
Update: Bulletin 17-NA-066 Automatic Transmission Oil cooler Flush and Flow Test (12/14/2018): Warranty Information: "Effective 12/1/2018, GM no longer requires a mandatory cooler flush and flow test to be performed in every instance of transmission or...
Forum - 11/27/2018
Reference bulletin 18-NA-263for info on the diagnostic times change. Diagnostic time would be your first, maybe even a 2nd punch for a difficult situation (make sure you have appropriate authorization for it). The only time I could think that the last...
RENTALS - 10/25/2018
I know in the past we could not run a sameday rental if the repair was less than 2 hours. I know GM changes things monthly. But I can not find any thing in P&P and DBC was not any help
Mileage when Job Card is Printed. - 10/04/2018
... on my nerves. Am I being nitpicky here or should it be correct when printed? If it's changed afterward, does that have to be approved? How? ...
Forum - 09/20/2017
... manager, which is rough since he's both the service and parts manager. At least they've changed some authorizations to prior to submission instead of prior to work starting. It's helped a bit....
Policy Repair Documentation - 10/24/2017
... from the portal looks the same as they did before. I had thought that they would have changed and the "range" would be on it somewhere. Does anyone get a printout that shows the range or is that handled within the portal?...
Forum - 07/19/2017
cnkraemer its ok to be sarcastic like you i have been dealing with gm for a long time this is like a too good to be true and subject to change anytime !!!
Forum - 12/06/2017
I beleive, when the changes happened in July, there was also something that said P&P wouldn't update until later in the yr...whatever that means? So, I go by the matrix saying OLH is prior to submission.
Forum - 12/01/2017
... looking for an operation and then submit it, there's a little radio button near the top that changes to green I think when you have someone online and the'll introduce themselves. You can go back and forth with questions, etc until hopefully you...
Forum - 03/06/2018
I feel like in the past they had to approve them because I thought in the past the labor was supposed to be OLH for closest-to labor operations. But I think that changed when they revised the P&P and took that out.
Customer pay and warranty - 12/21/2017
... RO's where the advisor adds on customer pay lines after the fact. I understand that if the C is changed to W, or if we add a warranty line, then the service manager needs to sign off on the RO. But if we have an RO that starts as warranty only and the...
Forum - 12/26/2017
... operation once it was beyond the time/mileage limits, ugh...I suppose that's because they've changed the PET?...
Cost Comparison Worksheet Help - 03/03/2017
... dealership goes about getting the cost coparison worksheets completed? Is there a way to change information once you have filled one out though the link in Forms? The only way I have seen to correct information is to start completely over. ...
Forum - 03/15/2017
SO ARE YOU ADJUSTING YOUR CLAIM TO CHANGE THE QUANTITY TO 4 ON THE COOLANT? MY PARTS MANAGER DOES NOT WANT TO BILL THE GALLON COOLANT PART NUMBER WITH A QUANTITY OF 4 ON THE CLAIM LINE--HE THINKS GM NEEDS TO STRAIGHTEN THIS OUT ON THEIR END--
Forum - 03/15/2017
I really appreciate that. I will be adjusting my claims to reflect a quantity of 4 whenever 1 gallon is used. I would not have the parts department make any changes to their process.
Forum - 03/16/2017
... adjusted by Chevy. I'll bring it up to the parts manager but it's probably easier for me to change the qty on the transaction than for them to adjust the price every time....
Forum - 02/14/2017
... be the cat converter gaskets have the same coverage and LOP as the cat itself. Something may have changed. . . ....
Forum - 04/10/2017
Document Id: 3973504: The oil pan drain plug seal is only replaced if it is damaged. <The replacement of the seal is not called out within the recall bulletin.>
Forum - 03/21/2017
... also need the manager's signature/initials. They should be separate authorization as the changes were made at different times, one after write up and the other after diagnosis of the first concern....
Forum - 06/14/2017
thats a good idea about policy auth there are not a whole lot of choices when submitting for authorizations as to they we are authorizing things such as why customers are in rentals they need to change those options too...
Charges - 10/12/2007
... is present. Service management is required to authorize the hard copy of the repair order with any changes made regarding the responsible party for the charges incurred. This is to occur prior to repairs being performed. The customer must be contacted...
CODING QUESTION RE: BULLETIN #07-09-41-007 - 01/10/2008
... TO ORDER 2-KITS ..... CAN WE CLAIM AN ADDITIONAL .5 OLH FOR OTHER SIDE ???? IT DOESNT STATE ANY CHANGE IN LABOR....
Re: B5410 - Body - Reseal - 02/15/2008
I WOULD PUT .4 IN REG HOURS (2006 LTG) 2.0 IN OLH (IF HE HAD TIME PUNCHES) AND EAT THE REST. IF HE SAID NO DOUBT YOU'LL BE ABLE TO CHANGE HIS MIND.
Becky - 11/13/2007
When I do my case add credits for the OnStar updates, do I have to pull each hard copy and make the changes w/SM approvals or can I just go off the report I pulled to find them? I've got the basics down but the details sometimes are just not where I...
Forum - 11/13/2007
I mark my changes on the hard copy, document how much the case add was for and the reason. That way there are no questions in the event you get audited.
Re: GM Training - 04/18/2008
... ITS IMPORTANT TO LEARN THE NEW SYSTEM IF YOU USE WINS TO SUBMIT CLAIMS. EVERYTHING IS GOING TO CHANGE EVEN COMPLAINT AND FAILURE CODES WILL BE DIFFERANT. I'M NOT THROUGH THE COURSE YET BUT IT LOOKS A LITTLE CONFUSEING....
Re: COMPLAINT & FAIL CODES - 04/09/2008
... DOESNT PASS MY STANDERDS. I ALSO GOT SICK OF HEARING PART BAD OR INOP. I CANT EVEN GET MY TECHS TO CHANGE OUT GOING MILAGE EVEN WHEN IT SAYS THEY TEST DROVE IT IN THERE STORY. ...
Re: Bulletin #02-06-04-037D for Restricted/Blocked Evap Vent Path Code - 07/21/2008
... what the bulletin allows for also. I wish they would update them more often to reflect the price changes or at least not list a price and just put cost + 40%. That would stop any confusion and updates would not be needed every time the parts prices increase....
... on my nerves. Am I being nitpicky here or should it be correct when printed? If it's changed afterward, does that have to be approved? How? ...
Forum - 09/20/2017
... manager, which is rough since he's both the service and parts manager. At least they've changed some authorizations to prior to submission instead of prior to work starting. It's helped a bit....
Policy Repair Documentation - 10/24/2017
... from the portal looks the same as they did before. I had thought that they would have changed and the "range" would be on it somewhere. Does anyone get a printout that shows the range or is that handled within the portal?...
Forum - 07/19/2017
cnkraemer its ok to be sarcastic like you i have been dealing with gm for a long time this is like a too good to be true and subject to change anytime !!!
Forum - 12/06/2017
I beleive, when the changes happened in July, there was also something that said P&P wouldn't update until later in the yr...whatever that means? So, I go by the matrix saying OLH is prior to submission.
Forum - 12/01/2017
... looking for an operation and then submit it, there's a little radio button near the top that changes to green I think when you have someone online and the'll introduce themselves. You can go back and forth with questions, etc until hopefully you...
Forum - 03/06/2018
I feel like in the past they had to approve them because I thought in the past the labor was supposed to be OLH for closest-to labor operations. But I think that changed when they revised the P&P and took that out.
Customer pay and warranty - 12/21/2017
... RO's where the advisor adds on customer pay lines after the fact. I understand that if the C is changed to W, or if we add a warranty line, then the service manager needs to sign off on the RO. But if we have an RO that starts as warranty only and the...
Forum - 12/26/2017
... operation once it was beyond the time/mileage limits, ugh...I suppose that's because they've changed the PET?...
Cost Comparison Worksheet Help - 03/03/2017
... dealership goes about getting the cost coparison worksheets completed? Is there a way to change information once you have filled one out though the link in Forms? The only way I have seen to correct information is to start completely over. ...
Forum - 03/15/2017
SO ARE YOU ADJUSTING YOUR CLAIM TO CHANGE THE QUANTITY TO 4 ON THE COOLANT? MY PARTS MANAGER DOES NOT WANT TO BILL THE GALLON COOLANT PART NUMBER WITH A QUANTITY OF 4 ON THE CLAIM LINE--HE THINKS GM NEEDS TO STRAIGHTEN THIS OUT ON THEIR END--
Forum - 03/15/2017
I really appreciate that. I will be adjusting my claims to reflect a quantity of 4 whenever 1 gallon is used. I would not have the parts department make any changes to their process.
Forum - 03/16/2017
... adjusted by Chevy. I'll bring it up to the parts manager but it's probably easier for me to change the qty on the transaction than for them to adjust the price every time....
Forum - 02/14/2017
... be the cat converter gaskets have the same coverage and LOP as the cat itself. Something may have changed. . . ....
Forum - 04/10/2017
Document Id: 3973504: The oil pan drain plug seal is only replaced if it is damaged. <The replacement of the seal is not called out within the recall bulletin.>
Forum - 03/21/2017
... also need the manager's signature/initials. They should be separate authorization as the changes were made at different times, one after write up and the other after diagnosis of the first concern....
Forum - 06/14/2017
thats a good idea about policy auth there are not a whole lot of choices when submitting for authorizations as to they we are authorizing things such as why customers are in rentals they need to change those options too...
Charges - 10/12/2007
... is present. Service management is required to authorize the hard copy of the repair order with any changes made regarding the responsible party for the charges incurred. This is to occur prior to repairs being performed. The customer must be contacted...
CODING QUESTION RE: BULLETIN #07-09-41-007 - 01/10/2008
... TO ORDER 2-KITS ..... CAN WE CLAIM AN ADDITIONAL .5 OLH FOR OTHER SIDE ???? IT DOESNT STATE ANY CHANGE IN LABOR....
Re: B5410 - Body - Reseal - 02/15/2008
I WOULD PUT .4 IN REG HOURS (2006 LTG) 2.0 IN OLH (IF HE HAD TIME PUNCHES) AND EAT THE REST. IF HE SAID NO DOUBT YOU'LL BE ABLE TO CHANGE HIS MIND.
Becky - 11/13/2007
When I do my case add credits for the OnStar updates, do I have to pull each hard copy and make the changes w/SM approvals or can I just go off the report I pulled to find them? I've got the basics down but the details sometimes are just not where I...
Forum - 11/13/2007
I mark my changes on the hard copy, document how much the case add was for and the reason. That way there are no questions in the event you get audited.
Re: GM Training - 04/18/2008
... ITS IMPORTANT TO LEARN THE NEW SYSTEM IF YOU USE WINS TO SUBMIT CLAIMS. EVERYTHING IS GOING TO CHANGE EVEN COMPLAINT AND FAILURE CODES WILL BE DIFFERANT. I'M NOT THROUGH THE COURSE YET BUT IT LOOKS A LITTLE CONFUSEING....
Re: COMPLAINT & FAIL CODES - 04/09/2008
... DOESNT PASS MY STANDERDS. I ALSO GOT SICK OF HEARING PART BAD OR INOP. I CANT EVEN GET MY TECHS TO CHANGE OUT GOING MILAGE EVEN WHEN IT SAYS THEY TEST DROVE IT IN THERE STORY. ...
Re: Bulletin #02-06-04-037D for Restricted/Blocked Evap Vent Path Code - 07/21/2008
... what the bulletin allows for also. I wish they would update them more often to reflect the price changes or at least not list a price and just put cost + 40%. That would stop any confusion and updates would not be needed every time the parts prices increase....
Re: CROSS-LINE WARRANTY - 09/16/2008
... to the normal claim entry screen for non-franchised? Wonder if there's some Reynolds setting needs changed??...
Switching fuel from E85 to Gas or visa versa.. - 09/18/2008
Help! I have an 2008 Uplander VIN#1GNDV23W18D132694 that changed fuel and didn't drive the vehicle for the 7 miles. Of course, the check engine light came on. My tech had to drain fuel and refuel (enough that the vehicle recognized a refueling event)...
Re: CROSS-LINE WARRANTY - 09/24/2008
... Hummer but we are on ADP. ADP automatically marks them as a non GM vin and you have to manually change it to mark as a GM vin...
Re: GLOBAL WARRANTY - 08/21/2008
... I beleive this is a very similair information input as the future global warranty. THe biggest changes will be the real time response(reject immediately) and where you pull reports from. You will also have access to more reports, ones that previously...
BUYBACK STOCK VEHICLES - 08/21/2008
... (CADILLAC WITH 50,112 MILES--OUT OF WARRANTY) WHICH WE HAD TO DO QUITE A BIT OF REPAIR DUE TO AN OIL LEAK ---- SO WILL I NOT BE ABLE TO CLAIM THIS UNTIL THE VEHICLE IS SOLD ?? -- OR SHOULD MY USED CAR DEPT BE ABSORBING THIS ??...
Re: Engine Warranty Question - 01/15/2009
Is the customer paying for any of the repair-deductible or labor or anything? Is this a parts warranty to start with? All changes the coverage.
Re: EVAP VENT VALVE LABOR OP - 02/18/2009
THANK YOU! ALSO DOES ANYONE KNOW OF A NEW LIST OF COVERED LABOR OPS FOR POWERTRAIN? J3390 IS NOT ON THE LIST, HOWEVER WE SUBMITTED TO GMPP AND IT REJECTED. MY REP SAYS IT IS NOW COVERED UNDER POWERTRAIN. HOW MANY MORE HAVE THEY CHANGED?
Re: Replaced starter - 02/27/2009
... - I am with you guys that GM goes out of their way to make it difficult. Hopefully that will change with global warranty, whenever that comes out!...
Service Calls - 12/23/2009
I am aware that Roadside Assistance usually provides battery jump starts & flat tire changes. However, some of our customers prefer to call us directly for these services. I am unable to find any opcodes that would allow us to be paid for making a service...
Re: GM Transportation claims - 12/30/2009
... know is that everytime I resubmit, it's for less $$. Very frustrating these are - I wish GM would change these to make them easier to submit. I know I'm only dreaming though! ...
Re: Global Warranty Mgmt access - 09/28/2009
I am able to get into global warranty. We changes some settings on out fire wall and then I was able to get in however this may have been coincidence. When you go in you can build a claim but the submit is not active and you can see where reports are...
Re: Global Warranty Mgmt access - 09/28/2009
I do not know what they changes I know that we updated our system ("beracuda web filter") and then it was working. Like I said it could have been complete coincidence for all that we know.
Re: GM GLOBAL CONNECT ISSUE - 09/14/2009
I think this may have to do with your intetrnet server. I never used to be able to get on because the page was considered not secure our system admin had to change this
Re: GM Accessories VPO/LPO Programs - 10/21/2009
... hours and they rejected but paid when I resubmitted with 3.0 hours. Does anyone know if this will change or not or do we keep submitting 3.0 hours? ...
2010 Camaro PDI Adds Discrepancy - 10/21/2009
... hours and they rejected but paid when I resubmitted with 3.0 hours. Does anyone know if this will change or not or do we keep submitting 3.0 hours?...
TRANSWHEELS - 07/20/2009
... all the time with my parts manager that they don't get marked up. As far as I know it has not changed. But can't find it anywhere to tell me this. Any help would be greatly appreciated....
A Question for those on Global Warranty already - 02/04/2010
Our dealership goes live on Global March 8th, we are currently on the ADP system.The questions I have are how is the change over to global going for you and if your on the ADP system do you still up load RO#s through the DCS system or is it all uploaded...
Re: Global Warranty Management - 02/09/2010
I FEEL SO TOTALLY LOST. I WAS OUT SICK TWO DAYS OF THE LAST WEEK WE COULD SUBMIT, BEFORE THE CHANGE OVER. I BARELY GOT MY TRAINING DONE IN TIME. I HAD TO RUSH THROUGH IT. JL HAD BEEN VERY HELPFULL, THOUGH. ESPECIALLY BEING ABLE TO PRINT OUT THE QUICK...
Re: GLOBAL WARRANTY (transistion) - 03/04/2010
We also go live on monday with Global. Has anyone on Global already sent up claims through ADP. If so, how has it changed compared to sending up when using Wins..
Re: Transportation Damage claims - 04/06/2010
... P&P for every trans-claim because it's usually a long stretch between and you never know what's changed. The DBC has always been helpful too....
Parts amount exceeds allowance.... - 06/17/2010
... notes "added 1/4 oz dye found leak from condenser tubes. Evac. Replace condenser (added oil). Replaced o-rings. Recharge." I used Lop D3140 for replacing the condenser. Parts billed out are the condenser, 2 o-rings, dye, lubricant and freon. Claim...
NEW RENTAL RATE QUESTION... - 05/11/2010
I saw last week that Enterprises' rental rates were changed effective 5.6.10. My question is are ALL rentals now $38 even SUV's, trucks, vans, etc. (that used to be $42) or do those type of rentals fall under the tier 2 category and are now $47? GM wasnt...
Re: DID EVERYONE SEE ???? NEW PRICING - 10/29/2010
I FOUND OUT THE HARD WAY TOO.WHEN THE PARTS PRICES WERE UPDATED THE COST OF THE BATTERIES DID NOT CHANGE FOR A FEW MONTHS...SO MY CLAIM WAS SHORTED..AFTER SOME PHONE CALLS WE NOW HAVE THE SEPT 2010 PRICES...AND MY CLAIM WAS FIXED TOO BY THE REP..
Re: Dealer Track - 10/28/2010
Thanks so much for the info. I've been curious about how this change over is going to go. Guess I'll have to wait till next week and see what happens.
Re: ANYONE ORGANIZED? - 09/17/2010
GM always changes things for sure..i didnt have all this help back in 1973 when i first started doing warranties but its a good feeling to know its there now, i learn something new all the time
... to the normal claim entry screen for non-franchised? Wonder if there's some Reynolds setting needs changed??...
Switching fuel from E85 to Gas or visa versa.. - 09/18/2008
Help! I have an 2008 Uplander VIN#1GNDV23W18D132694 that changed fuel and didn't drive the vehicle for the 7 miles. Of course, the check engine light came on. My tech had to drain fuel and refuel (enough that the vehicle recognized a refueling event)...
Re: CROSS-LINE WARRANTY - 09/24/2008
... Hummer but we are on ADP. ADP automatically marks them as a non GM vin and you have to manually change it to mark as a GM vin...
Re: GLOBAL WARRANTY - 08/21/2008
... I beleive this is a very similair information input as the future global warranty. THe biggest changes will be the real time response(reject immediately) and where you pull reports from. You will also have access to more reports, ones that previously...
BUYBACK STOCK VEHICLES - 08/21/2008
... (CADILLAC WITH 50,112 MILES--OUT OF WARRANTY) WHICH WE HAD TO DO QUITE A BIT OF REPAIR DUE TO AN OIL LEAK ---- SO WILL I NOT BE ABLE TO CLAIM THIS UNTIL THE VEHICLE IS SOLD ?? -- OR SHOULD MY USED CAR DEPT BE ABSORBING THIS ??...
Re: Engine Warranty Question - 01/15/2009
Is the customer paying for any of the repair-deductible or labor or anything? Is this a parts warranty to start with? All changes the coverage.
Re: EVAP VENT VALVE LABOR OP - 02/18/2009
THANK YOU! ALSO DOES ANYONE KNOW OF A NEW LIST OF COVERED LABOR OPS FOR POWERTRAIN? J3390 IS NOT ON THE LIST, HOWEVER WE SUBMITTED TO GMPP AND IT REJECTED. MY REP SAYS IT IS NOW COVERED UNDER POWERTRAIN. HOW MANY MORE HAVE THEY CHANGED?
Re: Replaced starter - 02/27/2009
... - I am with you guys that GM goes out of their way to make it difficult. Hopefully that will change with global warranty, whenever that comes out!...
Service Calls - 12/23/2009
I am aware that Roadside Assistance usually provides battery jump starts & flat tire changes. However, some of our customers prefer to call us directly for these services. I am unable to find any opcodes that would allow us to be paid for making a service...
Re: GM Transportation claims - 12/30/2009
... know is that everytime I resubmit, it's for less $$. Very frustrating these are - I wish GM would change these to make them easier to submit. I know I'm only dreaming though! ...
Re: Global Warranty Mgmt access - 09/28/2009
I am able to get into global warranty. We changes some settings on out fire wall and then I was able to get in however this may have been coincidence. When you go in you can build a claim but the submit is not active and you can see where reports are...
Re: Global Warranty Mgmt access - 09/28/2009
I do not know what they changes I know that we updated our system ("beracuda web filter") and then it was working. Like I said it could have been complete coincidence for all that we know.
Re: GM GLOBAL CONNECT ISSUE - 09/14/2009
I think this may have to do with your intetrnet server. I never used to be able to get on because the page was considered not secure our system admin had to change this
Re: GM Accessories VPO/LPO Programs - 10/21/2009
... hours and they rejected but paid when I resubmitted with 3.0 hours. Does anyone know if this will change or not or do we keep submitting 3.0 hours? ...
2010 Camaro PDI Adds Discrepancy - 10/21/2009
... hours and they rejected but paid when I resubmitted with 3.0 hours. Does anyone know if this will change or not or do we keep submitting 3.0 hours?...
TRANSWHEELS - 07/20/2009
... all the time with my parts manager that they don't get marked up. As far as I know it has not changed. But can't find it anywhere to tell me this. Any help would be greatly appreciated....
A Question for those on Global Warranty already - 02/04/2010
Our dealership goes live on Global March 8th, we are currently on the ADP system.The questions I have are how is the change over to global going for you and if your on the ADP system do you still up load RO#s through the DCS system or is it all uploaded...
Re: Global Warranty Management - 02/09/2010
I FEEL SO TOTALLY LOST. I WAS OUT SICK TWO DAYS OF THE LAST WEEK WE COULD SUBMIT, BEFORE THE CHANGE OVER. I BARELY GOT MY TRAINING DONE IN TIME. I HAD TO RUSH THROUGH IT. JL HAD BEEN VERY HELPFULL, THOUGH. ESPECIALLY BEING ABLE TO PRINT OUT THE QUICK...
Re: GLOBAL WARRANTY (transistion) - 03/04/2010
We also go live on monday with Global. Has anyone on Global already sent up claims through ADP. If so, how has it changed compared to sending up when using Wins..
Re: Transportation Damage claims - 04/06/2010
... P&P for every trans-claim because it's usually a long stretch between and you never know what's changed. The DBC has always been helpful too....
Parts amount exceeds allowance.... - 06/17/2010
... notes "added 1/4 oz dye found leak from condenser tubes. Evac. Replace condenser (added oil). Replaced o-rings. Recharge." I used Lop D3140 for replacing the condenser. Parts billed out are the condenser, 2 o-rings, dye, lubricant and freon. Claim...
NEW RENTAL RATE QUESTION... - 05/11/2010
I saw last week that Enterprises' rental rates were changed effective 5.6.10. My question is are ALL rentals now $38 even SUV's, trucks, vans, etc. (that used to be $42) or do those type of rentals fall under the tier 2 category and are now $47? GM wasnt...
Re: DID EVERYONE SEE ???? NEW PRICING - 10/29/2010
I FOUND OUT THE HARD WAY TOO.WHEN THE PARTS PRICES WERE UPDATED THE COST OF THE BATTERIES DID NOT CHANGE FOR A FEW MONTHS...SO MY CLAIM WAS SHORTED..AFTER SOME PHONE CALLS WE NOW HAVE THE SEPT 2010 PRICES...AND MY CLAIM WAS FIXED TOO BY THE REP..
Re: Dealer Track - 10/28/2010
Thanks so much for the info. I've been curious about how this change over is going to go. Guess I'll have to wait till next week and see what happens.
Re: ANYONE ORGANIZED? - 09/17/2010
GM always changes things for sure..i didnt have all this help back in 1973 when i first started doing warranties but its a good feeling to know its there now, i learn something new all the time
Re: ANYONE ORGANIZED? - 09/17/2010
YEP THOSE WERE THE DAYS..TAKE UP SEVERAL LINES LISTING ALL THE PARTS THAT GOES WITH THE REPAIRS..AND DOING IT ALL OVER AGAIN WHEN IT REJECTS AND COMES BACK...WOW HOW THINGS HAVE CHANGED FOR THE BETTER
Re: Customer Participation amount - 07/23/2010
Did you change the amount in Global? I had a repair that the labor converted to Global wrong from ERA. But it let me do an adjustment. You may have to call DBC, that's what I was told by my Warranty rep.
Re: Problems with Transaction Summary Report? - 02/14/2012
I had issues yesterday uploading through the bridge to Global but all other areas worked just fine. My credit memo came through without issue today. Not really surprised they are having issues, they always do. Especially after a major change.
Re: Emissions Coverage - 01/18/2012
Personally i think being a little crazy is one of the job descriptions for being a warranty adm..i changed jobs 2 years ago so i had to train these managers and advisors on emission warranty its getting better...
Re: Late Transaction Summary Report? - 03/01/2012
... countries to system. I expressed my disappointment and frustration with the system since the changes. Maybe if enough people complain they will do something....
Re: March warranty news - 04/04/2012
Can I ask why you don't agree with it? They changed the wording for their "empowerment tools". From now on Policy, Goodwill and Customer Enthusiasm... all have specific requirements to use them. See TSB 11-00-89-005A for the latest and greatest! G...
Re: Is anyone on AutoMate? - 11/01/2011
... had its pros and cons i had never heard of it before but was getting to like it when we changed back.....
Recall 09132 - Power steering hose leak - 09/20/2011
... inspected the vehicle and it already has the new style hose and clamps. The decision was to not change anything since it appears to have been done already. I am trying to figure out the best way to submit this. Any ideas? There is no labor code to...
DRAC cars - 08/18/2011
We recently started using 3 DRAC vehicles, but I am not able to claim the full $42. Global will only pay when I change it to the old $38. Does anyone know why this might be happening? Is there a special way to indicate in Global that these are DRAC...
Re: DRAC cars - 08/18/2011
As of January of this year the rental rates changed. Nearly all vehicles are now $38/day. The only ones that get $47 are Cadillacs. See Global Connect message G_0000074498 for full details.
Re: WANT TO BILL GMPP DEDUCT TO GM - 11/02/2010
... the deductable in net amount and override it..i have used the Z7410 before with no luck and had to change to the labor op for the repair and had it go thru ok..good luck hope this works for you.we are on reynolds but i do put some problem claims in thru...
reject codes 802 and 803.. - 11/08/2010
i submitted a claim on a 2005 truck out of warranty and coded it as so and changed the tech gmin number and submitted the claim...the claim rejected one of those fatal 802 or 803 reject codes..so i went back and found the gmin didnt have enough numbers...
Re: 2005 SUBURBAN - FUEL LEVEL SENSOR - 11/11/2010
Usually if you can't select another date to the side there it means there haven't been any changes to the labor op time. I'd try calling DBC - they may have to do a system inquiry.
Re: We need your warranty success story! - 12/17/2010
your program is my success story..i changed jobs in february and the dealer told me your program was available for me to use..this old lady learns something new everyday from the newsletters and forums. this program has made me a better warranty adm.and...
Battery Pricing Updated - 01/25/2011
Battery pricing changes are effective January 18, 2011. Go to EPIC, periodical/reference inquiry, battery pricing under publication type field and there you have it.
"California" Bay Area Dealers - Tax question - 07/14/2011
Is anyone else having claims pay "too much" tax - due to the state changes lately.... earlier in the year her in "San Leandro" our tax rate went up to 10% then Obama dropped California 1% bring it down to 9% but my claims are still paying 10%....... ...
Customer Enthusiasm - 07/22/2011
... and get them cut at another dealer. Now, is this customer enthusiasm? I know there have been changes made to that list of ops so now I am lost as to how to code it. Any help on this is appreciated!...
Re: Towing - 03/11/2011
... on Global Warranty by selecting the "Analyze Warranty" tab and then "View Service Agent Profile". Change the drop down box on the page to GM-US then click "Other Items Not Allowed" and at the bottom it shows your towing amount limit....
Dashboard Buttons - 04/08/2016
... expanses of dashboard, uncluttered by traditional buttons or knobs. This trend is a dramatic change from the 1980's, when dashboards were cluttered with numerous buttons and knobs....
Servicing Vehicles from Canada - 04/28/2016
... with the technology to display either miles or kilometers, there is no need for the customer to exchange the instrument cluster. If the vehicle doesn't have this feature, the instrument cluster must be converted by a GM authorized Electronic Service...
Virtual Reality - 05/24/2016
... around by turning his/her head and swiping a touchpad on the side of the viewer to, for example, change the seats from leather to cloth. ...
Roadside Assistance - 05/24/2016
... The program includes:Towing (legal roadways only)Flat tire or tire compressor and sealant kit changeLock-out assistanceBattery jump startMobile EV charging (select markets)Emergency fuel delivery (legal roadways)Trip interruption assistanceService agent...
Policy and Electronic Exchange Components - 12/01/2015
... (ESC), or TAC, with restricted components, must be notified at the time of the order that an exchange component is being handled as a Policy decision repair. The name of the person that is authorizing the Policy adjustment is required. When ordered correctly,...
GMPP - 10/23/2015
On October 1, 2015, the GMPP Administration Guide was updated to reflect the model year change as well as product administration clarity. The MRP 3/3 and Enhanced Limited Warranty price pages have also been updated to reflect ineligible models. The updated...
Muscle Cars - 12/01/2015
... engine, in addition to the V6 and V8's favored by the brand diehards. There are also key changes to the powertrain approach as well. The Camaro offers a base 2.0L four-cylinder turbo with a step up to the 335hp V6. The V8 is available on the SS mode...
YEP THOSE WERE THE DAYS..TAKE UP SEVERAL LINES LISTING ALL THE PARTS THAT GOES WITH THE REPAIRS..AND DOING IT ALL OVER AGAIN WHEN IT REJECTS AND COMES BACK...WOW HOW THINGS HAVE CHANGED FOR THE BETTER
Re: Customer Participation amount - 07/23/2010
Did you change the amount in Global? I had a repair that the labor converted to Global wrong from ERA. But it let me do an adjustment. You may have to call DBC, that's what I was told by my Warranty rep.
Re: Problems with Transaction Summary Report? - 02/14/2012
I had issues yesterday uploading through the bridge to Global but all other areas worked just fine. My credit memo came through without issue today. Not really surprised they are having issues, they always do. Especially after a major change.
Re: Emissions Coverage - 01/18/2012
Personally i think being a little crazy is one of the job descriptions for being a warranty adm..i changed jobs 2 years ago so i had to train these managers and advisors on emission warranty its getting better...
Re: Late Transaction Summary Report? - 03/01/2012
... countries to system. I expressed my disappointment and frustration with the system since the changes. Maybe if enough people complain they will do something....
Re: March warranty news - 04/04/2012
Can I ask why you don't agree with it? They changed the wording for their "empowerment tools". From now on Policy, Goodwill and Customer Enthusiasm... all have specific requirements to use them. See TSB 11-00-89-005A for the latest and greatest! G...
Re: Is anyone on AutoMate? - 11/01/2011
... had its pros and cons i had never heard of it before but was getting to like it when we changed back.....
Recall 09132 - Power steering hose leak - 09/20/2011
... inspected the vehicle and it already has the new style hose and clamps. The decision was to not change anything since it appears to have been done already. I am trying to figure out the best way to submit this. Any ideas? There is no labor code to...
DRAC cars - 08/18/2011
We recently started using 3 DRAC vehicles, but I am not able to claim the full $42. Global will only pay when I change it to the old $38. Does anyone know why this might be happening? Is there a special way to indicate in Global that these are DRAC...
Re: DRAC cars - 08/18/2011
As of January of this year the rental rates changed. Nearly all vehicles are now $38/day. The only ones that get $47 are Cadillacs. See Global Connect message G_0000074498 for full details.
Re: WANT TO BILL GMPP DEDUCT TO GM - 11/02/2010
... the deductable in net amount and override it..i have used the Z7410 before with no luck and had to change to the labor op for the repair and had it go thru ok..good luck hope this works for you.we are on reynolds but i do put some problem claims in thru...
reject codes 802 and 803.. - 11/08/2010
i submitted a claim on a 2005 truck out of warranty and coded it as so and changed the tech gmin number and submitted the claim...the claim rejected one of those fatal 802 or 803 reject codes..so i went back and found the gmin didnt have enough numbers...
Re: 2005 SUBURBAN - FUEL LEVEL SENSOR - 11/11/2010
Usually if you can't select another date to the side there it means there haven't been any changes to the labor op time. I'd try calling DBC - they may have to do a system inquiry.
Re: We need your warranty success story! - 12/17/2010
your program is my success story..i changed jobs in february and the dealer told me your program was available for me to use..this old lady learns something new everyday from the newsletters and forums. this program has made me a better warranty adm.and...
Battery Pricing Updated - 01/25/2011
Battery pricing changes are effective January 18, 2011. Go to EPIC, periodical/reference inquiry, battery pricing under publication type field and there you have it.
"California" Bay Area Dealers - Tax question - 07/14/2011
Is anyone else having claims pay "too much" tax - due to the state changes lately.... earlier in the year her in "San Leandro" our tax rate went up to 10% then Obama dropped California 1% bring it down to 9% but my claims are still paying 10%....... ...
Customer Enthusiasm - 07/22/2011
... and get them cut at another dealer. Now, is this customer enthusiasm? I know there have been changes made to that list of ops so now I am lost as to how to code it. Any help on this is appreciated!...
Re: Towing - 03/11/2011
... on Global Warranty by selecting the "Analyze Warranty" tab and then "View Service Agent Profile". Change the drop down box on the page to GM-US then click "Other Items Not Allowed" and at the bottom it shows your towing amount limit....
Dashboard Buttons - 04/08/2016
... expanses of dashboard, uncluttered by traditional buttons or knobs. This trend is a dramatic change from the 1980's, when dashboards were cluttered with numerous buttons and knobs....
Servicing Vehicles from Canada - 04/28/2016
... with the technology to display either miles or kilometers, there is no need for the customer to exchange the instrument cluster. If the vehicle doesn't have this feature, the instrument cluster must be converted by a GM authorized Electronic Service...
Virtual Reality - 05/24/2016
... around by turning his/her head and swiping a touchpad on the side of the viewer to, for example, change the seats from leather to cloth. ...
Roadside Assistance - 05/24/2016
... The program includes:Towing (legal roadways only)Flat tire or tire compressor and sealant kit changeLock-out assistanceBattery jump startMobile EV charging (select markets)Emergency fuel delivery (legal roadways)Trip interruption assistanceService agent...
Policy and Electronic Exchange Components - 12/01/2015
... (ESC), or TAC, with restricted components, must be notified at the time of the order that an exchange component is being handled as a Policy decision repair. The name of the person that is authorizing the Policy adjustment is required. When ordered correctly,...
GMPP - 10/23/2015
On October 1, 2015, the GMPP Administration Guide was updated to reflect the model year change as well as product administration clarity. The MRP 3/3 and Enhanced Limited Warranty price pages have also been updated to reflect ineligible models. The updated...
Muscle Cars - 12/01/2015
... engine, in addition to the V6 and V8's favored by the brand diehards. There are also key changes to the powertrain approach as well. The Camaro offers a base 2.0L four-cylinder turbo with a step up to the 335hp V6. The V8 is available on the SS mode...
Full Debit - 05/23/2016
When a full debit is processed by a dealer, or a wholesale user on a ZFAT transaction (Field Action), the field action will reopen and be visible in IVH. This change to the manner in which debits are handled took effect on May 9, 2016.
Authorization to Perform Repairs - 10/26/2016
... for all charges at the time the job card is written and while the customer is present. Any changes regarding who is responsible for the charges require service management authorization prior to repairs being completed." The updated policy statement reflects...
November 2016 Recall Update - 10/26/2016
... and a revision to the service procedure section. Emission Recall 16008: Engine Oil Pipe Leak: Certain 2016 Chevrolet Cruze vehicles equipped with a 1.4L engine may have a condition in which the Jiffy-Tite fitting on the turbocharger oil...
Bolt EV - 09/27/2016
... with 200 miles or more of range. At an expected MSRP below $37,500, the Bolt EV will be a game changer for the electric car segment. The Bolt offers plenty of range, cargo space, technology, and safety features. The Chevrolet team took pride in optimizing...
GM CCA Battery Service Center - 06/30/2015
... source for distribution, storage and care of GM Li Ion batteries. The current Li Ion battery exchange process will not change. The batteries remain on restriction through TAC and must be returned to the BSC or WPC. ...
Engine Misfire/Tick Noise - 06/30/2015
... Dealers are to inspect for valve operation and depending on results replace the valve lifter oil manifold and affected bank of lifters and possibly the guides as well if the lifter has spun the bore. The bulletin address Cadillac, GMC, and Chevrolet...
SI Keyword/Labor Operation Search - 07/29/2015
... the Keyword search function in SI. The search was defaulting to "titles" and would not maintain a change to "documents" as it was designed. The anomaly has now been resolved; the system maintained search default is now "documents". ...
Diesel Exhaust Fluid - 10/03/2014
Bulletin 10-06-04-013 was recently updated to add the 2015 model year, change references to the Tech 2 within the bulletin to scan tool and to update the DEF fluid part number. DEF part numbers are: 1-gallon PN 19286291, 2.5 gallon-PN 19286292, 55 gallon...
Hazard Flasher Operation - 05/09/2014
... as designed. To avoid unnecessary part replacement, refer to PIC5935A. A BCM calibration has changed the operation of the switch on vehicles produced after 10/11/2013, or any vehicle that has had the BCM programmed during a service visit. ...
24 Month Warranty - 04/22/2019
On April 1, 2018 GM changed the warranty on Service Replacement parts from 12 months, unlimited miles to 24 months, unlimited miles. This warranty is for both installed parts and parts that are sold over the counter. Since this change is now a year old,...
Technology - 08/25/2020
... drop-offs, and online appointment scheduling. It is predicted that these new trends will result in changes in staffing and processes going forward....
Repurchase Vehicle Dealer Processing Fee - 02/25/2021
... closing and intake of the returning vehicle. Effective February 15, 2021, the payment process changed from GWM labor operation submission to a direct payment to the dealers open account. The direct payment to the dealer will be displayed on the statement...
Battery Maintenance - Policy Update - 01/27/2021
... with battery maintenance for new vehicle inventory has been updated effective January 1, 2021. The changes are represented as follows: Updated PDI forms eliminating the battery charge process at PDI. There is not a change in PDI labor time paid for...
September 2020 Recall Update - 08/25/2020
... to not deploy the roof rail airbag(s) after removal. Customer Satisfaction Recall A202309280 Oil Leak at Plugs of Drive Unit Assembly: A total of 683 vehicles are included in the recall program. The recall addresses an oil leak condition from one or...
Cadillac Super Cruise - 04/22/2019
... the attentiveness of the driver. The repair for the problem is part of a significant hardware change that is planned for the next-generation system. ...
Part Warranty Coverage - 12/19/2018
... accumulators Air conditioning compressors Air conditioning condensers Fuel pumps Ignition coils Ignition modules Ignition wire sets Alternator/generator Starter motors Shock absorbers/struts Water pumps Wheel bearings After April 1st, 2018 Chassis...
Reject of the Month - Error code 111 - 12/19/2018
... their 2017 Chevrolet Silverado off at their local dealership for repair. The customer noticed that oil was leaking from the vehicle. The repairing technician found that both of the valve cover gaskets were leaking. To correct the condition the...
August 2018 Recall Update - 07/23/2018
... notification letter. Customer Satisfaction Recall 18186 High Feature V6 Gen 1 Broken Piston Oil Control Ring: There are approximately 160 vehicles involved in the recall that may have a condition in which the piston oil control ring may have been damaged...
Buick Envision - 04/23/2018
... will no longer have the brand’s name badge in North America. The first model with the change is the 2019 Buick Envision. Buick states the reason for dropping the Buick is consistency across market places. Market research has shown that most consumers...
The Product Field Action Vehicle Report (CAM-03) form - 07/23/2018
The Product Field Action Vehicle Report (CAM-03) form is used to report a change in status of a vehicle with an open product field action or to report any extenuating circumstances that are preventing a product field action from being completed. The form...
Claim Pre-Approval Updates - 06/25/2018
The individual reviewing your pre-approval requests may have changed, effective June 19, 2018. While the Pre-Approval Request form has not changed, depending on the reason for submitting the pre-approval, the form may automatically route to a new reviewer....
Update: Emission Recall 17337-01 and SUB 17419 - 11/21/2017
A change in Tis2Web affected 2018 model year Chevrolet Silverado HD and GMC Sierra HD vehicles, specifically preventing the programming of the ECM and TCM separately. Tis2Web requires that the two modules are programmed sequentially. Emission recall 17337...
GR8 Battery Tester Software Updates - 10/23/2017
... from 6, the maximum charge time has been reduced to 90 minutes, the warranty code font has been changed, the AGM Spiral and AUX Other menu selections have been removed, and the previous test CCA will be cleared....
Charitable Giving - 06/19/2017
... safety, advancing education in STEM areas, and to increase high school graduation rates. This change in charitable giving includes the elimination of the GM Foundation. GM Global Corporate Giving will handle giving efforts worldwide. ...
Core Processing and Returns - 06/29/2021
... Illinois with the new SRC Logistics (SRCL) as the new service provider. In addition to these changes, a strong core application and management system is in place with access to the new core portal through GlobalConnect. ...
When a full debit is processed by a dealer, or a wholesale user on a ZFAT transaction (Field Action), the field action will reopen and be visible in IVH. This change to the manner in which debits are handled took effect on May 9, 2016.
Authorization to Perform Repairs - 10/26/2016
... for all charges at the time the job card is written and while the customer is present. Any changes regarding who is responsible for the charges require service management authorization prior to repairs being completed." The updated policy statement reflects...
November 2016 Recall Update - 10/26/2016
... and a revision to the service procedure section. Emission Recall 16008: Engine Oil Pipe Leak: Certain 2016 Chevrolet Cruze vehicles equipped with a 1.4L engine may have a condition in which the Jiffy-Tite fitting on the turbocharger oil...
Bolt EV - 09/27/2016
... with 200 miles or more of range. At an expected MSRP below $37,500, the Bolt EV will be a game changer for the electric car segment. The Bolt offers plenty of range, cargo space, technology, and safety features. The Chevrolet team took pride in optimizing...
GM CCA Battery Service Center - 06/30/2015
... source for distribution, storage and care of GM Li Ion batteries. The current Li Ion battery exchange process will not change. The batteries remain on restriction through TAC and must be returned to the BSC or WPC. ...
Engine Misfire/Tick Noise - 06/30/2015
... Dealers are to inspect for valve operation and depending on results replace the valve lifter oil manifold and affected bank of lifters and possibly the guides as well if the lifter has spun the bore. The bulletin address Cadillac, GMC, and Chevrolet...
SI Keyword/Labor Operation Search - 07/29/2015
... the Keyword search function in SI. The search was defaulting to "titles" and would not maintain a change to "documents" as it was designed. The anomaly has now been resolved; the system maintained search default is now "documents". ...
Diesel Exhaust Fluid - 10/03/2014
Bulletin 10-06-04-013 was recently updated to add the 2015 model year, change references to the Tech 2 within the bulletin to scan tool and to update the DEF fluid part number. DEF part numbers are: 1-gallon PN 19286291, 2.5 gallon-PN 19286292, 55 gallon...
Hazard Flasher Operation - 05/09/2014
... as designed. To avoid unnecessary part replacement, refer to PIC5935A. A BCM calibration has changed the operation of the switch on vehicles produced after 10/11/2013, or any vehicle that has had the BCM programmed during a service visit. ...
24 Month Warranty - 04/22/2019
On April 1, 2018 GM changed the warranty on Service Replacement parts from 12 months, unlimited miles to 24 months, unlimited miles. This warranty is for both installed parts and parts that are sold over the counter. Since this change is now a year old,...
Technology - 08/25/2020
... drop-offs, and online appointment scheduling. It is predicted that these new trends will result in changes in staffing and processes going forward....
Repurchase Vehicle Dealer Processing Fee - 02/25/2021
... closing and intake of the returning vehicle. Effective February 15, 2021, the payment process changed from GWM labor operation submission to a direct payment to the dealers open account. The direct payment to the dealer will be displayed on the statement...
Battery Maintenance - Policy Update - 01/27/2021
... with battery maintenance for new vehicle inventory has been updated effective January 1, 2021. The changes are represented as follows: Updated PDI forms eliminating the battery charge process at PDI. There is not a change in PDI labor time paid for...
September 2020 Recall Update - 08/25/2020
... to not deploy the roof rail airbag(s) after removal. Customer Satisfaction Recall A202309280 Oil Leak at Plugs of Drive Unit Assembly: A total of 683 vehicles are included in the recall program. The recall addresses an oil leak condition from one or...
Cadillac Super Cruise - 04/22/2019
... the attentiveness of the driver. The repair for the problem is part of a significant hardware change that is planned for the next-generation system. ...
Part Warranty Coverage - 12/19/2018
... accumulators Air conditioning compressors Air conditioning condensers Fuel pumps Ignition coils Ignition modules Ignition wire sets Alternator/generator Starter motors Shock absorbers/struts Water pumps Wheel bearings After April 1st, 2018 Chassis...
Reject of the Month - Error code 111 - 12/19/2018
... their 2017 Chevrolet Silverado off at their local dealership for repair. The customer noticed that oil was leaking from the vehicle. The repairing technician found that both of the valve cover gaskets were leaking. To correct the condition the...
August 2018 Recall Update - 07/23/2018
... notification letter. Customer Satisfaction Recall 18186 High Feature V6 Gen 1 Broken Piston Oil Control Ring: There are approximately 160 vehicles involved in the recall that may have a condition in which the piston oil control ring may have been damaged...
Buick Envision - 04/23/2018
... will no longer have the brand’s name badge in North America. The first model with the change is the 2019 Buick Envision. Buick states the reason for dropping the Buick is consistency across market places. Market research has shown that most consumers...
The Product Field Action Vehicle Report (CAM-03) form - 07/23/2018
The Product Field Action Vehicle Report (CAM-03) form is used to report a change in status of a vehicle with an open product field action or to report any extenuating circumstances that are preventing a product field action from being completed. The form...
Claim Pre-Approval Updates - 06/25/2018
The individual reviewing your pre-approval requests may have changed, effective June 19, 2018. While the Pre-Approval Request form has not changed, depending on the reason for submitting the pre-approval, the form may automatically route to a new reviewer....
Update: Emission Recall 17337-01 and SUB 17419 - 11/21/2017
A change in Tis2Web affected 2018 model year Chevrolet Silverado HD and GMC Sierra HD vehicles, specifically preventing the programming of the ECM and TCM separately. Tis2Web requires that the two modules are programmed sequentially. Emission recall 17337...
GR8 Battery Tester Software Updates - 10/23/2017
... from 6, the maximum charge time has been reduced to 90 minutes, the warranty code font has been changed, the AGM Spiral and AUX Other menu selections have been removed, and the previous test CCA will be cleared....
Charitable Giving - 06/19/2017
... safety, advancing education in STEM areas, and to increase high school graduation rates. This change in charitable giving includes the elimination of the GM Foundation. GM Global Corporate Giving will handle giving efforts worldwide. ...
Core Processing and Returns - 06/29/2021
... Illinois with the new SRC Logistics (SRCL) as the new service provider. In addition to these changes, a strong core application and management system is in place with access to the new core portal through GlobalConnect. ...
Automatic Stop/Start Feature - 06/29/2021
Due to the shortage of semiconductors, a new change was announced with select full-size SUV and light duty full-size pickup truck powertrains produced on or after June 7, 2021. The Automatic Stop/Start feature will no longer be available on certain 2021...
Battery Maintenance Report - 05/26/2021
The Battery Maintenance Report available within the Dealer Maxis home page has undergone some changes to improve readability and to provide clarity. The vehicle images have been removed from the report to allow for easier reading and printing. Dealer...
Part Failures Under a Part Warranty - 10/26/2021
... shims, washers, and clips are among those parts. Additionally, Electronic Service Center exchange parts are only covered for 12 months, unlimited mileage. Accessories, when permanently attached to a vehicle, are covered under the bumper-to-bumper warranty,...
Mismatched Spare Tire Recall - 01/27/2022
... the customer decline this repair and if they do, dealers are to complete the Field Action Status Change Form Specific to Safety Recall N212329780. The form is available in GlobalConnect in Service Forms under the General Information tab. Be sure to select...
ERROR CODES - 02/01/2024
Good evening,I have a claim that keeps rejecting for codes 073,072, and 081. I have resubmitted this 4-5 times trying to correct this. No matter what i change or correct it keeps rejecting. I'm so lost on how to fix this.
Forum - 03/21/2024
... the per kg "cost" is. Your parts dept may be billing it out too high... If the per kg price has changed, please let me know...
Forum - 01/04/2024
... Usually I am in the 20-30 range because of my observation status. If there have been some changes you might consider making some more changes. I am far too busy to get involved in something like that at this store. At my secondary store I could...
Forum - 01/10/2024
... Customer Concern Not Duplicated labor operations has been removed. Management approval prior to a change of repair cost from customer pay to warranty has also been eliminated, although management approval for policy repairs still applies in those...
Empowerment - 10/05/2023
... the link and it took me to the service agent detail screen. Our empowerment level was changed on 10/01/23 for category G. I haven't seen this category used for a long time. I haven't received any other communication from GM concerning...
Forum - 07/27/2023
Can You tell me where I can find something to see where Powertrain is coverged it used to come up under warranty help but I see nothing did they change that ? when I go into SI and click powertrain coverge it does not let me access that
Forum - 09/01/2023
I just had one with a dented liftgate, without paint damage, and I used the repair lop. DBC stated that the repair panels lop's ar not for transport claims, which makes 0 sense to me. He had me change to paint lop
Forum - 09/12/2023
... after hitting submit. I have not contacted anyone about this. I also have had my labor operation change to some weird labor operation that requires a doc id and I have to edit header a couple times before my labor operation sticks. Really annoying....
Forum - 05/03/2023
... limit exceeded (parts) but the part in question was replaced 12 months ago. Has something changed that I missed? 1st replacement 4/6/2022 and 2nd replacement 4/11/2023. Inner tie rod....
Forum - 06/28/2023
Oops my bad, I know I used it Friday so it must have been a recent change, I didn't even click into today. Thanks for the update.
Which service advisor/writer to use when closing ticket - 07/05/2023
We changed one of our service advisors while a repair was still being completed due to parts wait. When I submit the claim should I use the original advisor who wrote up the repair order or the new advisor who actually completed the ticket being...
Forum - 04/21/2023
Be careful because this totally depends on where you are. The key words in this coverage are below: Engine Oil Cooler Lines Detaching from Crimp — Canada and Alaska Only Involved vehicles are marked “open” on the Investigate Vehicle...
Dealertrack update? - 09/16/2022
Early this morning I went in to submit claims all was fine... just now I went in and BAM screens have changed and instead of doing "accept" then download it gives you a tab to submit right off the bat. Anyone else see/have this today?
Bulletin 22-NA-027 - 03/22/2023
... If the serial # doesn't comply then you are not to replace it but follow another bulletin for an oil consumption test. There is only a labor op to do the actual repair but nothing for checking the label.We are looking about probably about 2 hours. I...
NEW ADD ON REQUIREMENT PER GM P&P,,,DEBIT ITEM - 03/23/2023
ONE OF MY AUDIT FRIENDS AT GM NOTED THAT DEALERS ARE NOT BEING MADE AWARE OF ONE OF THE MOST RECENT CHANGES TO THE P&P WHEN ADD ON REPAIRS ARE INVOLVED.If a customer concern is added on after initial write-up, Service Agent is required to follow the...
CUSTOMER ADDRESS - 09/15/2021
... we are not to ask the customer for their address during write-up. I was not aware that this had changed. We do an extreme amount of vehicle pickup and delivery, so what is the proper procedure in obtaining an address? Or is out advisor mistaken?...
Forum - 07/09/2021
I did try that, but it said I couldnt with it submitted, which I did not do from DT. I have had nothing but headaches out of this change
Work completed repair order flow process - 07/26/2021
... of the warranty and after the vehicle is gone then I get the whole shabang to review and if any changes need to be done for warranty processing I do it then. Tell me how your process is, does it work or could there be a better way of the repair...
courtesy trans reverting back to 7 days? - 01/05/2022
is there anything in writing about Courtesy Trans reverting back to 7 days as opposed to the 10 days recently instituted at the end of last year?the document announcing the change to 10 days said it was only good thru the end of the year ( 2021 )
Forum - 07/19/2022
... You might be able to claim it if you do a repair at a later date but what if it is not consuming oil at an abnormal rate? That wouldn't be warranty. My general rule is if you don't fix anything you can't charge GM but if you do fix something and...
Forum - 07/06/2022
... faster with Reynolds, given that it gave instant claim information in the dms(without having to change 5 screens). ...
Due to the shortage of semiconductors, a new change was announced with select full-size SUV and light duty full-size pickup truck powertrains produced on or after June 7, 2021. The Automatic Stop/Start feature will no longer be available on certain 2021...
Battery Maintenance Report - 05/26/2021
The Battery Maintenance Report available within the Dealer Maxis home page has undergone some changes to improve readability and to provide clarity. The vehicle images have been removed from the report to allow for easier reading and printing. Dealer...
Part Failures Under a Part Warranty - 10/26/2021
... shims, washers, and clips are among those parts. Additionally, Electronic Service Center exchange parts are only covered for 12 months, unlimited mileage. Accessories, when permanently attached to a vehicle, are covered under the bumper-to-bumper warranty,...
Mismatched Spare Tire Recall - 01/27/2022
... the customer decline this repair and if they do, dealers are to complete the Field Action Status Change Form Specific to Safety Recall N212329780. The form is available in GlobalConnect in Service Forms under the General Information tab. Be sure to select...
ERROR CODES - 02/01/2024
Good evening,I have a claim that keeps rejecting for codes 073,072, and 081. I have resubmitted this 4-5 times trying to correct this. No matter what i change or correct it keeps rejecting. I'm so lost on how to fix this.
Forum - 03/21/2024
... the per kg "cost" is. Your parts dept may be billing it out too high... If the per kg price has changed, please let me know...
Forum - 01/04/2024
... Usually I am in the 20-30 range because of my observation status. If there have been some changes you might consider making some more changes. I am far too busy to get involved in something like that at this store. At my secondary store I could...
Forum - 01/10/2024
... Customer Concern Not Duplicated labor operations has been removed. Management approval prior to a change of repair cost from customer pay to warranty has also been eliminated, although management approval for policy repairs still applies in those...
Empowerment - 10/05/2023
... the link and it took me to the service agent detail screen. Our empowerment level was changed on 10/01/23 for category G. I haven't seen this category used for a long time. I haven't received any other communication from GM concerning...
Forum - 07/27/2023
Can You tell me where I can find something to see where Powertrain is coverged it used to come up under warranty help but I see nothing did they change that ? when I go into SI and click powertrain coverge it does not let me access that
Forum - 09/01/2023
I just had one with a dented liftgate, without paint damage, and I used the repair lop. DBC stated that the repair panels lop's ar not for transport claims, which makes 0 sense to me. He had me change to paint lop
Forum - 09/12/2023
... after hitting submit. I have not contacted anyone about this. I also have had my labor operation change to some weird labor operation that requires a doc id and I have to edit header a couple times before my labor operation sticks. Really annoying....
Forum - 05/03/2023
... limit exceeded (parts) but the part in question was replaced 12 months ago. Has something changed that I missed? 1st replacement 4/6/2022 and 2nd replacement 4/11/2023. Inner tie rod....
Forum - 06/28/2023
Oops my bad, I know I used it Friday so it must have been a recent change, I didn't even click into today. Thanks for the update.
Which service advisor/writer to use when closing ticket - 07/05/2023
We changed one of our service advisors while a repair was still being completed due to parts wait. When I submit the claim should I use the original advisor who wrote up the repair order or the new advisor who actually completed the ticket being...
Forum - 04/21/2023
Be careful because this totally depends on where you are. The key words in this coverage are below: Engine Oil Cooler Lines Detaching from Crimp — Canada and Alaska Only Involved vehicles are marked “open” on the Investigate Vehicle...
Dealertrack update? - 09/16/2022
Early this morning I went in to submit claims all was fine... just now I went in and BAM screens have changed and instead of doing "accept" then download it gives you a tab to submit right off the bat. Anyone else see/have this today?
Bulletin 22-NA-027 - 03/22/2023
... If the serial # doesn't comply then you are not to replace it but follow another bulletin for an oil consumption test. There is only a labor op to do the actual repair but nothing for checking the label.We are looking about probably about 2 hours. I...
NEW ADD ON REQUIREMENT PER GM P&P,,,DEBIT ITEM - 03/23/2023
ONE OF MY AUDIT FRIENDS AT GM NOTED THAT DEALERS ARE NOT BEING MADE AWARE OF ONE OF THE MOST RECENT CHANGES TO THE P&P WHEN ADD ON REPAIRS ARE INVOLVED.If a customer concern is added on after initial write-up, Service Agent is required to follow the...
CUSTOMER ADDRESS - 09/15/2021
... we are not to ask the customer for their address during write-up. I was not aware that this had changed. We do an extreme amount of vehicle pickup and delivery, so what is the proper procedure in obtaining an address? Or is out advisor mistaken?...
Forum - 07/09/2021
I did try that, but it said I couldnt with it submitted, which I did not do from DT. I have had nothing but headaches out of this change
Work completed repair order flow process - 07/26/2021
... of the warranty and after the vehicle is gone then I get the whole shabang to review and if any changes need to be done for warranty processing I do it then. Tell me how your process is, does it work or could there be a better way of the repair...
courtesy trans reverting back to 7 days? - 01/05/2022
is there anything in writing about Courtesy Trans reverting back to 7 days as opposed to the 10 days recently instituted at the end of last year?the document announcing the change to 10 days said it was only good thru the end of the year ( 2021 )
Forum - 07/19/2022
... You might be able to claim it if you do a repair at a later date but what if it is not consuming oil at an abnormal rate? That wouldn't be warranty. My general rule is if you don't fix anything you can't charge GM but if you do fix something and...
Forum - 07/06/2022
... faster with Reynolds, given that it gave instant claim information in the dms(without having to change 5 screens). ...
Forum - 01/14/2022
With Fran on checking the box, but unless they changed the label it won't help. We had same issue a few years ago and never got to claim, because we didnt have serial number. Customer didnt give us updated contact info and we never could get ahold of...
Forum - 01/18/2022
When did it change back to a must have of the customer's name on the sublet bill? I knew it must have the vin, date, detailed description of repair.
Forum - 04/29/2019
I guess that's what's confusing me. I don't know if something has changed or if I never understood it to begin with. I don't remember having so much difficulty with claim types. I thought that for part warranties...
Forum - 05/13/2019
Refer to Global Message GCUS-9-7345: Important Change to Working Capital Assistance Program (WCAP) Payment Method. A WCAP Terms and Conditions PDF document is included within the message with additional details on the program.
GMPP Claims Submission - 08/23/2019
... that I can think of looking for information on GMPP Claims Submission. We have had some changes here and papers stuck together. I have a claim that is a GMPP and was wondering how many days we have to submit those claims. I know regular...
Repeat Repair Time and Mileage Limits - 02/05/2020
... for a repeat repeair are 6 months or 6,000 miles which ever is first. Is this correct ? or has it changed?...
Forum - 03/17/2020
Mine is in May, but I realize we are all pretty much playing it by ear. I was willing to change my date, if the need arose, but didn't know what I would need to do. Thank you for the update
Forum - 08/28/2019
Hi there , First did the part number change ? check with your parts dept and verify. unless i have been doing it wrong the part numbers have to match unless it has superceded. Did you claim as a ZPTI trans type ?
current maintenance program reimbursements - 07/14/2020
allowed amount for lube oil and filter Format: Other
Another new Global Glitch - 04/27/2020
... another DBC case but no answer yet. I have to fix this in global, I cannot make the required changes in my DMS and resubmit.Rental Reason in item number Z_NIC value invalid ...
Key Cut/Laser Cut Charge - 02/10/2021
... claims? In recall 14294 it states that the key cut is included in the time but have things changed on how they are done since that recall was released? If we can claim is there a limit to how much they will accept? Does this get put under Net Item-M...
Forum - 03/24/2021
... and have Special Coverage applicable. that have always paid. But, I didn't know if something changed with the latest P&P updates??? So, I'm assuming if the Special Coverage is applicable in the vehicles Warranties Applicable section,...
Bulletin 15-06-01-002 vs Powertrain - 04/01/2021
... information." That being said if one was to use the labor op 4062350 Valve Lifter Oil Manifold Replacement then it would be covered under Powertrain. But the bulletin is for basically base warranty. And if the vehicle is out of...
OnStar Button Redesign in 2013 - 08/30/2012
... emergency button now has a SOS symbol instead of a white cross embedded in a red circle. Another change was with the OnStar button, which has switched to the telematics company's new logo that was revealed in 2010. ...
Transmission Replacements and Contacting the PQC - 08/09/2012
Effective on July 16, 2012, most dealers are not required to contact PQC for transmission replacements. This policy change was put into effect to allow additional empowerment to those dealers that effectively manage their transmission replacements.There...
Dexos1 Reimbursement - 12/18/2012
... and newer, model year Chevrolet, Buick, GMC or Cadillac vehicle which has a customer pay lube, oil and filter service performed at a GM Dealership. The program is only valid with customer pay lube, oil and filter services and it may not be claimed with...
November 2012 Recall Update - 11/05/2012
... recall that requires the dealer to reprogram the Hybrid Powertrain Control Module (HPCM2). This change will prevent the software from incorrect calendar date information. The incorrect calendar date information is sent through the telematics system....
Scanning - 03/11/2013
... capabilities. If not, it will be necessary to obtain a stand-alone scanner. Timing updates on this change will be announced by GM. ...
Top 10 New or Updated Policies and Programs in 2012 - 12/18/2012
... accomplished since the beginning of the year. Like so many years in the past, 2012 has had many changes! Though not quite as significant as three years ago with the introduction of GWM, GMINs and the WSC! 1. Effective with automatic transmission repairs...
Cadillac Wreath - 09/04/2013
The Cadillac emblem has changed many times over the brand's 111 year history. The wreath that adorns the crest may be eliminated for the 2015 model year. The update is due to feedback received from potential customers. Each time the emblem was tested,...
Bulk Part Pricing - 07/03/2013
... prices are loaded into GWM in smaller billable quantities (the part number for a 55-gallon drum of oil is billed out with the part quantity in a quart unit). The part pricing list contains a list of those components affected by this pricing. The bulk...
Core Charge - 07/30/2013
A $25 core charge has been added to the following Transmission Electro-Hydraulic Control Module (TEHCM) part numbers: 24264346, 24267181, 24267182, 24257213, and 24258304. This change went into effect on July 1, 2013.
Customer Satisfaction Recall 10287 - 02/23/2011
... of the service engine soon light. Dealers are to reprogram the ECM, including the engine oil life monitor. The recall is being released in phases due to availability of the calibration. The recall is in effect until February 28, 2013. ...
Global Platforms - 09/19/2011
... product development difficulties. GM wants to reduce the costs related to cancelled programs, late changes to vehicles nearing production and the reassignment of a vehicle program from one GM engineering center to another. In 2010 there were 30 vehicle...
Past Model Year Warranty Start Date - 09/19/2011
... Deliveries Not Reportable worksheet. It's important to remember that the eligible model year will change as new models are released. ...
With Fran on checking the box, but unless they changed the label it won't help. We had same issue a few years ago and never got to claim, because we didnt have serial number. Customer didnt give us updated contact info and we never could get ahold of...
Forum - 01/18/2022
When did it change back to a must have of the customer's name on the sublet bill? I knew it must have the vin, date, detailed description of repair.
Forum - 04/29/2019
I guess that's what's confusing me. I don't know if something has changed or if I never understood it to begin with. I don't remember having so much difficulty with claim types. I thought that for part warranties...
Forum - 05/13/2019
Refer to Global Message GCUS-9-7345: Important Change to Working Capital Assistance Program (WCAP) Payment Method. A WCAP Terms and Conditions PDF document is included within the message with additional details on the program.
GMPP Claims Submission - 08/23/2019
... that I can think of looking for information on GMPP Claims Submission. We have had some changes here and papers stuck together. I have a claim that is a GMPP and was wondering how many days we have to submit those claims. I know regular...
Repeat Repair Time and Mileage Limits - 02/05/2020
... for a repeat repeair are 6 months or 6,000 miles which ever is first. Is this correct ? or has it changed?...
Forum - 03/17/2020
Mine is in May, but I realize we are all pretty much playing it by ear. I was willing to change my date, if the need arose, but didn't know what I would need to do. Thank you for the update
Forum - 08/28/2019
Hi there , First did the part number change ? check with your parts dept and verify. unless i have been doing it wrong the part numbers have to match unless it has superceded. Did you claim as a ZPTI trans type ?
current maintenance program reimbursements - 07/14/2020
allowed amount for lube oil and filter Format: Other
Another new Global Glitch - 04/27/2020
... another DBC case but no answer yet. I have to fix this in global, I cannot make the required changes in my DMS and resubmit.Rental Reason in item number Z_NIC value invalid ...
Key Cut/Laser Cut Charge - 02/10/2021
... claims? In recall 14294 it states that the key cut is included in the time but have things changed on how they are done since that recall was released? If we can claim is there a limit to how much they will accept? Does this get put under Net Item-M...
Forum - 03/24/2021
... and have Special Coverage applicable. that have always paid. But, I didn't know if something changed with the latest P&P updates??? So, I'm assuming if the Special Coverage is applicable in the vehicles Warranties Applicable section,...
Bulletin 15-06-01-002 vs Powertrain - 04/01/2021
... information." That being said if one was to use the labor op 4062350 Valve Lifter Oil Manifold Replacement then it would be covered under Powertrain. But the bulletin is for basically base warranty. And if the vehicle is out of...
OnStar Button Redesign in 2013 - 08/30/2012
... emergency button now has a SOS symbol instead of a white cross embedded in a red circle. Another change was with the OnStar button, which has switched to the telematics company's new logo that was revealed in 2010. ...
Transmission Replacements and Contacting the PQC - 08/09/2012
Effective on July 16, 2012, most dealers are not required to contact PQC for transmission replacements. This policy change was put into effect to allow additional empowerment to those dealers that effectively manage their transmission replacements.There...
Dexos1 Reimbursement - 12/18/2012
... and newer, model year Chevrolet, Buick, GMC or Cadillac vehicle which has a customer pay lube, oil and filter service performed at a GM Dealership. The program is only valid with customer pay lube, oil and filter services and it may not be claimed with...
November 2012 Recall Update - 11/05/2012
... recall that requires the dealer to reprogram the Hybrid Powertrain Control Module (HPCM2). This change will prevent the software from incorrect calendar date information. The incorrect calendar date information is sent through the telematics system....
Scanning - 03/11/2013
... capabilities. If not, it will be necessary to obtain a stand-alone scanner. Timing updates on this change will be announced by GM. ...
Top 10 New or Updated Policies and Programs in 2012 - 12/18/2012
... accomplished since the beginning of the year. Like so many years in the past, 2012 has had many changes! Though not quite as significant as three years ago with the introduction of GWM, GMINs and the WSC! 1. Effective with automatic transmission repairs...
Cadillac Wreath - 09/04/2013
The Cadillac emblem has changed many times over the brand's 111 year history. The wreath that adorns the crest may be eliminated for the 2015 model year. The update is due to feedback received from potential customers. Each time the emblem was tested,...
Bulk Part Pricing - 07/03/2013
... prices are loaded into GWM in smaller billable quantities (the part number for a 55-gallon drum of oil is billed out with the part quantity in a quart unit). The part pricing list contains a list of those components affected by this pricing. The bulk...
Core Charge - 07/30/2013
A $25 core charge has been added to the following Transmission Electro-Hydraulic Control Module (TEHCM) part numbers: 24264346, 24267181, 24267182, 24257213, and 24258304. This change went into effect on July 1, 2013.
Customer Satisfaction Recall 10287 - 02/23/2011
... of the service engine soon light. Dealers are to reprogram the ECM, including the engine oil life monitor. The recall is being released in phases due to availability of the calibration. The recall is in effect until February 28, 2013. ...
Global Platforms - 09/19/2011
... product development difficulties. GM wants to reduce the costs related to cancelled programs, late changes to vehicles nearing production and the reassignment of a vehicle program from one GM engineering center to another. In 2010 there were 30 vehicle...
Past Model Year Warranty Start Date - 09/19/2011
... Deliveries Not Reportable worksheet. It's important to remember that the eligible model year will change as new models are released. ...
Chevrolet Bowtie - 12/15/2011
... and gone over the decades since its introduction in late 1913, but the essential shape has never changed. Introduced by company co-founder, William C. Durant, the bowtie has become synonymous with the brand. ...
Sierra/Silverado 6" Oval Assist Steps - 01/19/2012
... on the passenger side step around the DEF tank. The 2012 model year installation times have changed, also effective on January 1.Crew/Extended Cab- Old Time: 1.1 hrs.- New Time: 0.7 hrs.Regular Cab- Old Time: 1.0 hrs.- New Time: 0.6 hrs. ...
DBC Live - 01/19/2012
... I do if I do not have a PSC and need to assign one for my dealership," or "How often do I have to change my password?" The FAQs will be frequently updated based on the phone calls made to the DBC. ...
New 2013 Buick Powertrain Warranty - 06/06/2012
... with the 2013 model year. Buick and Cadillac are GM's luxury brands and this warranty coverage change matches key luxury competitors such as Lexus, Acura, and Infiniti. ...
Transmission Flush - 02/07/2012
... removal of the transmission service from the owner's manual. Many manufacturers are using lifetime oil, making flush and fill services unnecessary, except for some that require the service after an extended time in service, at 10 years or 150,000 miles....
GWM Enhancements - 03/08/2012
The Global Warranty Management system has been enhanced and here are some of the changes:For better system security and to provide advance warning of a timeout to users, a "session inactivity" window was created. After 20 minutes of inactivity, this new...
Accessory Trailer Hitch - 04/13/2012
Due to a build change implemented at the assembly plant, the center holes used to mount the center portion of the trailer hitch to the vehicle are no longer threaded. Two u-spring nuts must now be installed at this location to complete the hitch installation....
TPM - 03/08/2012
... of the vehicle that it was installed on? GM is also able to take into consideration whether wheel changes took place or accessory wheels were added. Because of this technology, TPM's are on warranty parts return request to enable engineers to investigate...
Customer Satisfaction Recall 10287A - 03/10/2011
... light. Dealers have been instructed to reprogram the engine control module, including the engine oil life monitor. The recall has been updated due to the availability of the required calibration. The recall is being administered in phases, with the first...
Safety Recall 09047A - 06/07/2010
Engine Compartment Fire: Some 1997-2003 vehicles may have a condition in which drops of engine oil may be deposited on the exhaust manifold through hard braking. Involved models include the 1997-2003 Buick Regal, 1998-1999 Chevrolet Lumina, 1998-2003...
Safety Recall 10093A: - 07/02/2010
... Other Than Required High Octane Fuel: This bulletin has been updated to reflect a classification change to Safety Recall. Certain 2010 Cadillac SRX vehicles equipped with a HFV6 Turbocharged 2.8L engine may require reprogramming of the engine control...
chevy - 07/02/2010
... all promotional materials in an effort to have consistent global communication. The reason for the change is that many would be buyers in the automotive market are not familiar with the Chevrolet brand or the Chevy nickname. Many industry experts and...
Warranty Performance Analysis - 06/07/2010
... copy of the current receivable schedule. The schedule should contain valuable notes about changes in dollar value or write offs.4. Once you have all these reports, and analyze them as best you can, have the manufacturer's service representative go over...
Safety Recall 10038A - 08/10/2010
... Floor Mats, the driver's floor mat will be replaced. An update to the recall was issued to address changes to the parts information and service procedure sections of the bulletin. ...
Safety Recall 10117A - 08/10/2010
... Dealers are to inspect, and if necessary, replace the generator. The recall was updated to reflect changes to the service procedure and warranty information sections. ...
Seasonal Gas Increase - 04/13/2012
... that cheap gasoline won't be coming back. Others, including automakers, doubt that a permanent change in consumer behavior will ever occur. Because of this belief automakers are working to increase the fuel efficiency of the entire vehicle lineup. While...
WPC Part Returns-Fluids - 05/02/2012
... Center. The form will be reviewed, a decision made to close the transaction, and the status changed in GWM that may or may not result in a debit. Part waiver forms must be received by the part return due date; if it is not, the transaction is subject...
Tire Pressure Monitors - 07/02/2012
... vehicle it was installed on? This traceability process also takes into consideration whether wheel changes took place or accessory wheels were added. The WPC has found that about 30% of returned TPM's do not belong with the vehicle for which the warranty...
Power Steering Concerns - 02/07/2012
... system. This labour operation will not be published in the LTG.PI0620 has instructions to also change the power steering fluid to DEXRON(r)-VI when replacing the steering gear. This PI bulletin doesn't list any specific customer concern; it addresses...
Are You A Good Warranty Administrator Or A Great Warranty Administrator? - 04/27/2011
... same day.A good warranty administrator reviews GWM messages and bulletins to keep up-to-date with changes.A great warranty administrator reviews GWM messages and bulletins to keep up-to-date with changes and passes that information on to the appropriate...
Internal Warranty Training - At the Dealership Level - 03/10/2011
... of warranty can seem daunting. Utilize the tools at your disposal to help stay on top of warranty changes. The Warranty Administration Program is one of those tools which includes the monthly newsletter, online warranty training and the forum; another...
Where's The Part Number? - 04/12/2011
The service department is a fast-paced and high-stress environment. Vehicles and jobs cards can change hands multiple times throughout the completion of repairs. This creates a situation where important documentation can be easily overlooked. With recalls,...
PQC Assembly Replacement - 09/04/2013
- Bulletin 02-07-30-029 has been revised to update referenced labour operations as well as to reflect process changes. There are several important notifications listed at the beginning of the bulletin, and they include: • PQC contact is not required...
2014 Equinox and Terrain - 10/01/2013
... are required as a result of this issue. The trim panel was removed as part of a standard equipment change. PI1023A contains graphics of the previous model years (2010-2013) where the rear seat floor filler panel was standard equipment as well as an image...
Software Update - 11/18/2013
... download through the Dealer Equipment Services (DES) website. This update will make the following changes to the operation of the GR8: adds new warranty code of 15 digits in a 5/5/5 numeric format, adds parameters for providing the warranty code, and...
... and gone over the decades since its introduction in late 1913, but the essential shape has never changed. Introduced by company co-founder, William C. Durant, the bowtie has become synonymous with the brand. ...
Sierra/Silverado 6" Oval Assist Steps - 01/19/2012
... on the passenger side step around the DEF tank. The 2012 model year installation times have changed, also effective on January 1.Crew/Extended Cab- Old Time: 1.1 hrs.- New Time: 0.7 hrs.Regular Cab- Old Time: 1.0 hrs.- New Time: 0.6 hrs. ...
DBC Live - 01/19/2012
... I do if I do not have a PSC and need to assign one for my dealership," or "How often do I have to change my password?" The FAQs will be frequently updated based on the phone calls made to the DBC. ...
New 2013 Buick Powertrain Warranty - 06/06/2012
... with the 2013 model year. Buick and Cadillac are GM's luxury brands and this warranty coverage change matches key luxury competitors such as Lexus, Acura, and Infiniti. ...
Transmission Flush - 02/07/2012
... removal of the transmission service from the owner's manual. Many manufacturers are using lifetime oil, making flush and fill services unnecessary, except for some that require the service after an extended time in service, at 10 years or 150,000 miles....
GWM Enhancements - 03/08/2012
The Global Warranty Management system has been enhanced and here are some of the changes:For better system security and to provide advance warning of a timeout to users, a "session inactivity" window was created. After 20 minutes of inactivity, this new...
Accessory Trailer Hitch - 04/13/2012
Due to a build change implemented at the assembly plant, the center holes used to mount the center portion of the trailer hitch to the vehicle are no longer threaded. Two u-spring nuts must now be installed at this location to complete the hitch installation....
TPM - 03/08/2012
... of the vehicle that it was installed on? GM is also able to take into consideration whether wheel changes took place or accessory wheels were added. Because of this technology, TPM's are on warranty parts return request to enable engineers to investigate...
Customer Satisfaction Recall 10287A - 03/10/2011
... light. Dealers have been instructed to reprogram the engine control module, including the engine oil life monitor. The recall has been updated due to the availability of the required calibration. The recall is being administered in phases, with the first...
Safety Recall 09047A - 06/07/2010
Engine Compartment Fire: Some 1997-2003 vehicles may have a condition in which drops of engine oil may be deposited on the exhaust manifold through hard braking. Involved models include the 1997-2003 Buick Regal, 1998-1999 Chevrolet Lumina, 1998-2003...
Safety Recall 10093A: - 07/02/2010
... Other Than Required High Octane Fuel: This bulletin has been updated to reflect a classification change to Safety Recall. Certain 2010 Cadillac SRX vehicles equipped with a HFV6 Turbocharged 2.8L engine may require reprogramming of the engine control...
chevy - 07/02/2010
... all promotional materials in an effort to have consistent global communication. The reason for the change is that many would be buyers in the automotive market are not familiar with the Chevrolet brand or the Chevy nickname. Many industry experts and...
Warranty Performance Analysis - 06/07/2010
... copy of the current receivable schedule. The schedule should contain valuable notes about changes in dollar value or write offs.4. Once you have all these reports, and analyze them as best you can, have the manufacturer's service representative go over...
Safety Recall 10038A - 08/10/2010
... Floor Mats, the driver's floor mat will be replaced. An update to the recall was issued to address changes to the parts information and service procedure sections of the bulletin. ...
Safety Recall 10117A - 08/10/2010
... Dealers are to inspect, and if necessary, replace the generator. The recall was updated to reflect changes to the service procedure and warranty information sections. ...
Seasonal Gas Increase - 04/13/2012
... that cheap gasoline won't be coming back. Others, including automakers, doubt that a permanent change in consumer behavior will ever occur. Because of this belief automakers are working to increase the fuel efficiency of the entire vehicle lineup. While...
WPC Part Returns-Fluids - 05/02/2012
... Center. The form will be reviewed, a decision made to close the transaction, and the status changed in GWM that may or may not result in a debit. Part waiver forms must be received by the part return due date; if it is not, the transaction is subject...
Tire Pressure Monitors - 07/02/2012
... vehicle it was installed on? This traceability process also takes into consideration whether wheel changes took place or accessory wheels were added. The WPC has found that about 30% of returned TPM's do not belong with the vehicle for which the warranty...
Power Steering Concerns - 02/07/2012
... system. This labour operation will not be published in the LTG.PI0620 has instructions to also change the power steering fluid to DEXRON(r)-VI when replacing the steering gear. This PI bulletin doesn't list any specific customer concern; it addresses...
Are You A Good Warranty Administrator Or A Great Warranty Administrator? - 04/27/2011
... same day.A good warranty administrator reviews GWM messages and bulletins to keep up-to-date with changes.A great warranty administrator reviews GWM messages and bulletins to keep up-to-date with changes and passes that information on to the appropriate...
Internal Warranty Training - At the Dealership Level - 03/10/2011
... of warranty can seem daunting. Utilize the tools at your disposal to help stay on top of warranty changes. The Warranty Administration Program is one of those tools which includes the monthly newsletter, online warranty training and the forum; another...
Where's The Part Number? - 04/12/2011
The service department is a fast-paced and high-stress environment. Vehicles and jobs cards can change hands multiple times throughout the completion of repairs. This creates a situation where important documentation can be easily overlooked. With recalls,...
PQC Assembly Replacement - 09/04/2013
- Bulletin 02-07-30-029 has been revised to update referenced labour operations as well as to reflect process changes. There are several important notifications listed at the beginning of the bulletin, and they include: • PQC contact is not required...
2014 Equinox and Terrain - 10/01/2013
... are required as a result of this issue. The trim panel was removed as part of a standard equipment change. PI1023A contains graphics of the previous model years (2010-2013) where the rear seat floor filler panel was standard equipment as well as an image...
Software Update - 11/18/2013
... download through the Dealer Equipment Services (DES) website. This update will make the following changes to the operation of the GR8: adds new warranty code of 15 digits in a 5/5/5 numeric format, adds parameters for providing the warranty code, and...
New Cadillac Certified Pre Owned Program - 06/19/2013
... 5 years old and newer with as many as 60,000 miles, up from 4 years/50,000 miles. The program was changed in anticipation of twice as many Cadillacs coming off lease this year in comparison to last year. ...
2013 Policy & Procedure Update - 06/19/2013
... certificate from the ACDelco battery. Article 1.6.2.2: Job cards may not be altered or changed. All customer and vehicle information must be completed at the time of job card write up.Article 1.6.2.6: The customer's signature is to be obtained at...
GLC Transition - 07/03/2013
... to align with the repair descriptions in SI. As a result, you may notice labour code description changes as well as the elimination of some of the codes for 2009 and prior model year LTG's. ...
Global Labour Code Transition - 03/11/2013
... Warranty Management, it is in your best interests to prepare sooner than later for the upcoming changes. ...
Customer Loyalty - 10/08/2012
... lineup is being redesigned or refreshed this year, and in 2013, there is the opportunity to change how consumers view the automaker. In the past, GM had focused on internal data, such as reducing warranty costs by 50% in the last five years; scores that...
Forum - 02/21/2021
The new payment process went into effect on 2/15/2021. I would agree with how you handled the processing fee for the repurchase initiated prior to the process change on 2/15.
SPS Programming Screenshots not stating Which Module is programmed? - Are you experiencing the same thing? - 08/31/2020
... screenshots for all SPS programming that is completed. Recently, the screenshots have changed in that they no longer state What module was programmed. The screenshot now only states Action Complete, Job Card #, and Warranty code. So...
Repair Only or Closest To Labor op - 01/28/2021
I've gone through the posts on here and I see that things have changed over the past few years on this items but this item comes up frequently. What exactly are the proper ways currently to submit them. I keep getting conflicting information.If...
Forum - 04/29/2020
I got mine resolved yesterday morning, the system accepted the changes I need to make to get it back into pending. Thank you for following up kristen.
Forum - 04/30/2020
As of 04/21 the labor ops and times changed
Forum - 06/01/2020
... but we are still compliant because we did one before repair began. It's unfair to the customer to change the participation amount to a higher $$, so this seems to be a way to avoid that. We have sent a couple to our DMA, to override the customer participation...
Forum - 04/27/2020
My understanding is that day you and I were getting rejects is the day they were adjusting Global to accommodate the changes in the recall instructions and operation codes. It is fixed now.
Forum - 03/27/2020
... have remained fully staffed and open during this time. Beginning Monday, our hours will change from 7:30-6 M-F to 8-5 M-F. As of yesterday, I have seen a significant drop in my warranty job cards. Parts sales are also down significantly. Sales is conducting...
Forum - 01/16/2020
... know which one they are leaning towards.... I know I will be on here asking for tips, when we do change over ...
Forum - 01/16/2020
Things have definitely changed since the question pertaining to Lifetime Warranty brake components was posted on the Forum back in early 2010, right around the time that GWM was still in its infancy (hard to believe that was 10 years ago already!). As...
Policy on an over the counter part - 05/20/2019
... it in May. I know the warranty would be 12 months/unlimited because it was purchased before the change of 24/unlimited on 4/1/18. It was for a TCM. Any information on this would be greatly appreciated.Thanks, Carol...
GM Included Maitenance Reimbursement Amount Increase - 04/01/2019
... we would put the difference to advertising. Then we got a new Service Manager and he had us change it to a fixed cost item. ...
Forum - 05/09/2022
How is the new change working for everyone? I am getting a Please wait screen in Edge when I am trying to add pictures to a tclaim.
Forum - 05/12/2022
I had a WPC w/core charge adjustment, that changed all the prices to 0. This was in the comments... In addition to correcting any reject errors, please ensure $0.00 values are removed from the cost per part field (leaving blank)from the individual part...
Forum - 07/08/2022
Interesting that you bring that up since the very claim I was talking about ended up needing to be changed in that way. GM kicked it back for me to recode the second battery as an add line with the base opcode.
Major Guard Claims - 07/22/2022
... was finished and ready to be submitted for payment through Global Warranty i knew i had to change the header at the top to MIC. Looking back on my J&L notes the transaction type should have been ZSCT. It was not there. I continued the the claim...
Forum - 07/19/2022
... for something that is not supposed to take effect until August 1st but in their wake of doing the changes they are screwing up global to not pay the current amounts that they are supposed to pay. I can't get L84's to pay 55, CPO traverse to pay 43.00...
Forum - 01/10/2022
... of these fees can be limited by any rental you attach to the claim. I think they changed the limits so be sure to check. It used to be local pick up limited you to 1 day and overnight limited you to 2 days but I think they loosened up on that....
Analyst Ranking on Service Agent Summary Roport? - 01/05/2022
The verbiage on this always confuses me so I just want to make sure GM hasn't change this. The most recent JLWarranty News January 2022, states on pg 4, "If your ranking number gets too high, based on too may points accumulated in the four categories...
Forum - 03/08/2022
... 1 injectors on one line and Bank 2 injectors on the next line. Our system of CDK will not let me change the authoization code on it, and they get sent to my GM rep through Gllobal Connect for aproval after getting rejected. Waiting on two that I submitted...
... 5 years old and newer with as many as 60,000 miles, up from 4 years/50,000 miles. The program was changed in anticipation of twice as many Cadillacs coming off lease this year in comparison to last year. ...
2013 Policy & Procedure Update - 06/19/2013
... certificate from the ACDelco battery. Article 1.6.2.2: Job cards may not be altered or changed. All customer and vehicle information must be completed at the time of job card write up.Article 1.6.2.6: The customer's signature is to be obtained at...
GLC Transition - 07/03/2013
... to align with the repair descriptions in SI. As a result, you may notice labour code description changes as well as the elimination of some of the codes for 2009 and prior model year LTG's. ...
Global Labour Code Transition - 03/11/2013
... Warranty Management, it is in your best interests to prepare sooner than later for the upcoming changes. ...
Customer Loyalty - 10/08/2012
... lineup is being redesigned or refreshed this year, and in 2013, there is the opportunity to change how consumers view the automaker. In the past, GM had focused on internal data, such as reducing warranty costs by 50% in the last five years; scores that...
Forum - 02/21/2021
The new payment process went into effect on 2/15/2021. I would agree with how you handled the processing fee for the repurchase initiated prior to the process change on 2/15.
SPS Programming Screenshots not stating Which Module is programmed? - Are you experiencing the same thing? - 08/31/2020
... screenshots for all SPS programming that is completed. Recently, the screenshots have changed in that they no longer state What module was programmed. The screenshot now only states Action Complete, Job Card #, and Warranty code. So...
Repair Only or Closest To Labor op - 01/28/2021
I've gone through the posts on here and I see that things have changed over the past few years on this items but this item comes up frequently. What exactly are the proper ways currently to submit them. I keep getting conflicting information.If...
Forum - 04/29/2020
I got mine resolved yesterday morning, the system accepted the changes I need to make to get it back into pending. Thank you for following up kristen.
Forum - 04/30/2020
As of 04/21 the labor ops and times changed
Forum - 06/01/2020
... but we are still compliant because we did one before repair began. It's unfair to the customer to change the participation amount to a higher $$, so this seems to be a way to avoid that. We have sent a couple to our DMA, to override the customer participation...
Forum - 04/27/2020
My understanding is that day you and I were getting rejects is the day they were adjusting Global to accommodate the changes in the recall instructions and operation codes. It is fixed now.
Forum - 03/27/2020
... have remained fully staffed and open during this time. Beginning Monday, our hours will change from 7:30-6 M-F to 8-5 M-F. As of yesterday, I have seen a significant drop in my warranty job cards. Parts sales are also down significantly. Sales is conducting...
Forum - 01/16/2020
... know which one they are leaning towards.... I know I will be on here asking for tips, when we do change over ...
Forum - 01/16/2020
Things have definitely changed since the question pertaining to Lifetime Warranty brake components was posted on the Forum back in early 2010, right around the time that GWM was still in its infancy (hard to believe that was 10 years ago already!). As...
Policy on an over the counter part - 05/20/2019
... it in May. I know the warranty would be 12 months/unlimited because it was purchased before the change of 24/unlimited on 4/1/18. It was for a TCM. Any information on this would be greatly appreciated.Thanks, Carol...
GM Included Maitenance Reimbursement Amount Increase - 04/01/2019
... we would put the difference to advertising. Then we got a new Service Manager and he had us change it to a fixed cost item. ...
Forum - 05/09/2022
How is the new change working for everyone? I am getting a Please wait screen in Edge when I am trying to add pictures to a tclaim.
Forum - 05/12/2022
I had a WPC w/core charge adjustment, that changed all the prices to 0. This was in the comments... In addition to correcting any reject errors, please ensure $0.00 values are removed from the cost per part field (leaving blank)from the individual part...
Forum - 07/08/2022
Interesting that you bring that up since the very claim I was talking about ended up needing to be changed in that way. GM kicked it back for me to recode the second battery as an add line with the base opcode.
Major Guard Claims - 07/22/2022
... was finished and ready to be submitted for payment through Global Warranty i knew i had to change the header at the top to MIC. Looking back on my J&L notes the transaction type should have been ZSCT. It was not there. I continued the the claim...
Forum - 07/19/2022
... for something that is not supposed to take effect until August 1st but in their wake of doing the changes they are screwing up global to not pay the current amounts that they are supposed to pay. I can't get L84's to pay 55, CPO traverse to pay 43.00...
Forum - 01/10/2022
... of these fees can be limited by any rental you attach to the claim. I think they changed the limits so be sure to check. It used to be local pick up limited you to 1 day and overnight limited you to 2 days but I think they loosened up on that....
Analyst Ranking on Service Agent Summary Roport? - 01/05/2022
The verbiage on this always confuses me so I just want to make sure GM hasn't change this. The most recent JLWarranty News January 2022, states on pg 4, "If your ranking number gets too high, based on too may points accumulated in the four categories...
Forum - 03/08/2022
... 1 injectors on one line and Bank 2 injectors on the next line. Our system of CDK will not let me change the authoization code on it, and they get sent to my GM rep through Gllobal Connect for aproval after getting rejected. Waiting on two that I submitted...
Forum - 12/13/2021
If anyone sees anything in print please feel free to post it immediately. I won't change anything until I see it in print.
Forum - 07/28/2021
... Most times with the tickets I get them as they pick up. I catch if there are any flag changes then. If it falls on at the end of a pay week then it gets adjusted the next week, whether he gets more or gets back flagged. I don't get...
Forum - 05/06/2021
... It should show your real status by Monday. I just moved to Fixed this week but last time mine changed it showed something strange like P for a day or two. ...
SAVI (Dongle scan) - 03/28/2023
... called the "help" desk and was told then the claim would have to be H-routed.. When did this change? I was under the impression that as long as it is scanned prior to leaving we are good...
Claims approval process question - 03/07/2023
... hours down,,,then the Warranty Dept gets it and processes it. One of our managers wants to change that process and have the Job Cards come directly to the warranty dept from the advisors so he can assign the manager to other duties,,but i believe...
What Would You Do? - 05/23 - 04/25/2023
... the condition. Owners who have accepted applicable terms and conditions can accept the software changes using wireless over-the-air (OTA) technology without having to take the vehicle to the dealership. Alternatively, owners may have their vehicle serviced...
Forum - 07/12/2022
... EASY TO MISS . i can tell you one possible way to have input and get possible change is that we warranty admins need to write our Dealer Fixed Ops reps ,,,they have direct input to higher ups at GM,,,and GM does pay attention to them when...
Forum - 07/20/2023
... all the information, click submit..it says I need to enter tech number, cause, concern...etc, changes the labor time, deletes diag or add time. I correct the issue, and it might take 3-5 times clicking submit and entering different pieces of information...
ECM replacement on a diesel - 08/15/2023
... L5P) is needing to have the ECM replaced. The labor op is 4025390. So now with all these changes in SI (which btw they stink) this is what it says, and according to WSC the ECM is not covered if the emission coverage has expired. Mileage...
Incompatible part - 11/01/2023
... it in the story then I do not have to have authorization for incompatible parts. This changed, because I have not had the SM signed. It is explained in the story and then I put it in the comments when submitting for authorization....
Transmission Flush - 01/25/2024
... technician found the transmission fluid degraded and did a transmission flush and changed the filter. I know there is a bulletin that covers the transmission flush but it doesn't apply to this vehicle. The vehicle is under powertrain but not sure if...
Process and Time Management - 01/29/2024
Many changes have occurred over the past years in dealerships across the country. One change that continues to affect most every dealership is turnover and/or reduction of staff. As a result, remaining employees often wear multiple hats. For those...
Job Card Requirements - 10/26/2021
... Article 6.2.1. Also included is the following statement: Job cards that have been altered or changed are subject to debit. Any changes that may be required should always be followed with a detailed explanation. ...
Corvette E-Ray - 01/24/2023
... mass produced, fiberglass bodied sports car in the US. The new E-Ray is anticipated to be a game changer as it will be the first electrified Corvette as the supercar moves toward an all-electric future. The E-Ray is one of at least five different models...
Warranty Completion Date - 06/20/2022
... date. Remember, the completion date will automatically default to the open date so you have to change to the completion date. Making sure the completion date is correct on your job card will greatly help dealers achieve the 95/5 percent needed...
From Customer Pay to Warranty - 08/22/2017
... of the repair. As a reminder, it is a requirement that service management approve a pay type change with a signature, date, time, and reason. This is from the same bulletin: Any changes regarding who is responsible for the charges require service management...
Authorization Updates - 01/21/2019
... Customer Concern Not Duplicated labor operations has been removed. Management approval prior to a change of repair cost from customer pay to warranty has also been eliminated, although management approval for policy repairs still applies in those cases...
Add On Repair Approval Process Requirements - 12/29/2020
... the passenger heated seat isn’t heating. During the multipoint inspection, technician found oil leaking from the oil pan. Add on repairs also require separate and specific on/off punch times for each add-on repair performed. If there is...
Process and Time Management - 01/28/2020
Many changes have occurred over the past several years in dealerships across the country. One change that has affected most every dealership is turnover and/or reduction of staff. As a result, remaining employees often wear multiple hats. For those...
Extended Retention Period for Certain Recall Parts - 09/09/2014
... that may allow them to modify this parts retention requirement and will advise all dealers of any changes to these instructions as soon as possible. The list of recalls and field actions that fall under this new policy are listed in administrative...
2014 Certified Service Retail Plan - 02/27/2014
... the following motivations for customers to visit their local dealership for service.ServiceValueOil Change/Tire Rotation/27-Point InspectionEveryday Value $29.95 or less (Conventional) and $39.95 or less (dexos1)Note: Consumer rebate discontinued for...
June 2015 Recall Update - 06/02/2015
... Chevrolet Camaro, Cruze, and Sonic vehicles required replacement of the steering wheel airbag coil. The replacement was designed to eliminate contact between the shorting bar and airbag terminals. The recall has been updated to include a steering wheel...
January 2015 Recall Update - 12/19/2014
... per vehicle repair approximation for one tube of Loctite Adhesive 426. The quantity has been changed from 125 to 100 vehicles. In the service procedure section, the first bulletin in the note at the beginning of the procedures has been modified to provide...
February 2015 Recall Update - 01/21/2015
... Cadillac SRX, Chevrolet Equinox, and Terrain. Special Coverage Adjustment 14308: Transmission Oil Cooler Line Fluid Leak: Approximately 109,000 vehicles are involved in the recall that addresses a transmission fluid weep or leak. Dealers are instructed...
Consequential Damage - 06/27/2016
... is not required to sign, date, time, and explain the add on repair. These two examples are recent changes and both make it easier on technicians and service management. Technicians too often don't realize they are into OLH when they are repairing damage...
If anyone sees anything in print please feel free to post it immediately. I won't change anything until I see it in print.
Forum - 07/28/2021
... Most times with the tickets I get them as they pick up. I catch if there are any flag changes then. If it falls on at the end of a pay week then it gets adjusted the next week, whether he gets more or gets back flagged. I don't get...
Forum - 05/06/2021
... It should show your real status by Monday. I just moved to Fixed this week but last time mine changed it showed something strange like P for a day or two. ...
SAVI (Dongle scan) - 03/28/2023
... called the "help" desk and was told then the claim would have to be H-routed.. When did this change? I was under the impression that as long as it is scanned prior to leaving we are good...
Claims approval process question - 03/07/2023
... hours down,,,then the Warranty Dept gets it and processes it. One of our managers wants to change that process and have the Job Cards come directly to the warranty dept from the advisors so he can assign the manager to other duties,,but i believe...
What Would You Do? - 05/23 - 04/25/2023
... the condition. Owners who have accepted applicable terms and conditions can accept the software changes using wireless over-the-air (OTA) technology without having to take the vehicle to the dealership. Alternatively, owners may have their vehicle serviced...
Forum - 07/12/2022
... EASY TO MISS . i can tell you one possible way to have input and get possible change is that we warranty admins need to write our Dealer Fixed Ops reps ,,,they have direct input to higher ups at GM,,,and GM does pay attention to them when...
Forum - 07/20/2023
... all the information, click submit..it says I need to enter tech number, cause, concern...etc, changes the labor time, deletes diag or add time. I correct the issue, and it might take 3-5 times clicking submit and entering different pieces of information...
ECM replacement on a diesel - 08/15/2023
... L5P) is needing to have the ECM replaced. The labor op is 4025390. So now with all these changes in SI (which btw they stink) this is what it says, and according to WSC the ECM is not covered if the emission coverage has expired. Mileage...
Incompatible part - 11/01/2023
... it in the story then I do not have to have authorization for incompatible parts. This changed, because I have not had the SM signed. It is explained in the story and then I put it in the comments when submitting for authorization....
Transmission Flush - 01/25/2024
... technician found the transmission fluid degraded and did a transmission flush and changed the filter. I know there is a bulletin that covers the transmission flush but it doesn't apply to this vehicle. The vehicle is under powertrain but not sure if...
Process and Time Management - 01/29/2024
Many changes have occurred over the past years in dealerships across the country. One change that continues to affect most every dealership is turnover and/or reduction of staff. As a result, remaining employees often wear multiple hats. For those...
Job Card Requirements - 10/26/2021
... Article 6.2.1. Also included is the following statement: Job cards that have been altered or changed are subject to debit. Any changes that may be required should always be followed with a detailed explanation. ...
Corvette E-Ray - 01/24/2023
... mass produced, fiberglass bodied sports car in the US. The new E-Ray is anticipated to be a game changer as it will be the first electrified Corvette as the supercar moves toward an all-electric future. The E-Ray is one of at least five different models...
Warranty Completion Date - 06/20/2022
... date. Remember, the completion date will automatically default to the open date so you have to change to the completion date. Making sure the completion date is correct on your job card will greatly help dealers achieve the 95/5 percent needed...
From Customer Pay to Warranty - 08/22/2017
... of the repair. As a reminder, it is a requirement that service management approve a pay type change with a signature, date, time, and reason. This is from the same bulletin: Any changes regarding who is responsible for the charges require service management...
Authorization Updates - 01/21/2019
... Customer Concern Not Duplicated labor operations has been removed. Management approval prior to a change of repair cost from customer pay to warranty has also been eliminated, although management approval for policy repairs still applies in those cases...
Add On Repair Approval Process Requirements - 12/29/2020
... the passenger heated seat isn’t heating. During the multipoint inspection, technician found oil leaking from the oil pan. Add on repairs also require separate and specific on/off punch times for each add-on repair performed. If there is...
Process and Time Management - 01/28/2020
Many changes have occurred over the past several years in dealerships across the country. One change that has affected most every dealership is turnover and/or reduction of staff. As a result, remaining employees often wear multiple hats. For those...
Extended Retention Period for Certain Recall Parts - 09/09/2014
... that may allow them to modify this parts retention requirement and will advise all dealers of any changes to these instructions as soon as possible. The list of recalls and field actions that fall under this new policy are listed in administrative...
2014 Certified Service Retail Plan - 02/27/2014
... the following motivations for customers to visit their local dealership for service.ServiceValueOil Change/Tire Rotation/27-Point InspectionEveryday Value $29.95 or less (Conventional) and $39.95 or less (dexos1)Note: Consumer rebate discontinued for...
June 2015 Recall Update - 06/02/2015
... Chevrolet Camaro, Cruze, and Sonic vehicles required replacement of the steering wheel airbag coil. The replacement was designed to eliminate contact between the shorting bar and airbag terminals. The recall has been updated to include a steering wheel...
January 2015 Recall Update - 12/19/2014
... per vehicle repair approximation for one tube of Loctite Adhesive 426. The quantity has been changed from 125 to 100 vehicles. In the service procedure section, the first bulletin in the note at the beginning of the procedures has been modified to provide...
February 2015 Recall Update - 01/21/2015
... Cadillac SRX, Chevrolet Equinox, and Terrain. Special Coverage Adjustment 14308: Transmission Oil Cooler Line Fluid Leak: Approximately 109,000 vehicles are involved in the recall that addresses a transmission fluid weep or leak. Dealers are instructed...
Consequential Damage - 06/27/2016
... is not required to sign, date, time, and explain the add on repair. These two examples are recent changes and both make it easier on technicians and service management. Technicians too often don't realize they are into OLH when they are repairing damage...
Brake Pulsation - 06/27/2016
... runout. If the brake rotors must be replaced, they must be replaced as a pair due to a design change. All rotors are not to be replaced unless the LRO is out of spec for both the front and rear corners. Bulletin 16NA170 contains parts and labor operation...
Maintenance - 10/23/2015
... code is available for all fleet order types, minus FDR (VN9/VX7). Cadillac is not affected by this change. Dealers must not deliver any vehicle with R9Y to a retail customer who is eligible for maintenance coverage. ...
Certified Elite - 01/11/2016
... benefits, through December 2016. GM has also announced that the program will be undergoing changes to enhance the prestige of attaining Certified Elite status, including a requirement for Technician enrollment in Mark of Excellence. Details of the 2016...
New Vehicle Receiving and Inspection Guidelines - 03/01/2016
... Concealed damage is damage that is not detectable during the walk around inspection (e.g. a dented oil pan or inner sides of tires or wheels). If damage can be seen by kneeling down and looking under the vehicle, it cannot be claimed as concealed damage. If...
Empowerment - 03/01/2016
... the updates to the Powertrain tables, the Goodwill section of the bulletin has also undergone some changes. The most current bulletin offers the following Goodwill tools: OnStar; Maintenance Letter; Component Coverage Letter; Sirius XM Subscription;...
Battery Pricing update AGAIN - 07/28/2011
Did everyone notice the battery price change effective June 30, 2011? July prices have actually RAISED!
Re: DRAC cars - 08/19/2011
... reimbursement rate will be updated in Global Warranty Management (GWM) to $42 per day. This change will be communicated to the Service Manager via the Site Map (Main Screen upper right corner) in GWM. This information can also be viewed in GWM under...
How to -- Question ?? - 10/06/2011
I have a Job card that was closed at the end of the month & we did have to already go back & make an partial adjustment **but** now it is stall rejecting & it will not allow me to change the labor op... Has anyone else delt with this ???
Re: What should I do? - 12/06/2011
... had to deal with a situation like this before, not knowingly anyway. I would have to completely change the techs comments during submission. There are always times when you might have to re-word them a bit so it makes more sense but I cannot make stuff...
Re: Pre-Authorization Requests for Transmission/Engine/Tires etc - 11/30/2011
I think tires are the only ones that will automatically change to an accepted status. For Transmissions and Engines you are just setting up the Pre-Auth, then when you call PQC with your final line totals, etc. they can look up the Pre-Auth # you've...
Re: Warranty Rental VIN - 08/26/2010
... have stopped using them a couple of times until they got a new manager that swore everything would change (haha)...
Re: ANYONE ORGANIZED? - 09/15/2010
... warranty prices, frequently used TSB numbers, fluid part numbers, a calendar, etc. This info changes periodically....
Re: ANYONE ORGANIZED? - 09/17/2010
and just when you think you have all your ducks in a row, GM will change something! J&L have come to the rescue along with all these great forum contributors, over and over.
Re: Chrome Wheel Supplier questions - 11/02/2010
... GM Authorization. Since when? I am unable to locate ANY message or notification of this change.... anyone get this info in writing?...
DID EVERYONE SEE ???? NEW PRICING - 10/29/2010
Just a reminder that the battery pricing changed September 2010.... I found out the hard way :-(
Re: GLOBAL WARRANTY (transistion) - 03/04/2010
... on monday with Global. Has anyone on Global already sent up claims through ADP. If so, how has it changed compared to sending up when using Wins.. [/quote] ITS NOT ANYMORE COMPLICATED AFTER YOU GET THE HANG OF IT....YOU HAVE TO USE SEVERAL SCREENS TO...
Re: GM Accessories VPO/LPO Programs - 10/22/2009
The LTG (GlobalConnect SI) has been updated to reflect a decrease in labor time for the installation of ground effects (VTD) on the 2010 Camaro to 3.0 hours. The online version of the PDI Reference Card will be updated to reflect the change.
Re: Global Warranty Mgmt access - 09/28/2009
Peter Joslyn was also emailed from this dlrshp. but no response. Christalyn: Can you find out what was changed on your firewall. Our IT dept may be able to help me. Thanks for your help.
Re: Global Warranty - 10/30/2009
... as of Nov. 5 because there are a lot of fields in Reynolds & Reynolds that we have to manually change the settings for. ...
Claim Memo 061-PDI overpayments? - 11/30/2009
... and all of our PDI's overpaid by 0.2 labor hours. Re-checked labor time guide and times have not changed. Called DBC and they had no information other than to say that the extra amount would probably be debited back eventually. I haven't seen anything...
Re: Global Warranty Management - 01/06/2010
... were assigned a warranty specialist who handles our H-routes (not the AVM). How will this change? I know there is a place for wholesale authorization in GWM. Does this still get reviewed by the same specialist?...
Re: Engine Warranty Question - 01/15/2009
... any of the repair-deductible or labor or anything? Is this a parts warranty to start with? All changes the coverage. [/quote] Yes, the customer will be paying a $100 deductible, and is NOT part warranty. Original engine is coming out. ...
Claim type B w/ vehicle in warranty. - 03/20/2009
Interesting thing--had a claim type B on an oil filter with vehicle under reg. warranty so ran as regular claim with comments and H-routed. AVM rejected with note to run as Claim Type B repair. Didn't think it would work, but it paid today as a Claim...
Re: Injection pump special policy, T5550 - 04/09/2009
T5607 ** -- IPC Dealers (GM ODC) should use only T-5607 for diesel pump replacement. this is a change from the previously published bulletin. Could this make a difference?
Re: GLOBAL WARRANTY - 08/22/2008
[quote] Christalyn: The biggest changes will be the real time response(reject immediately) [/quote] From what I have read it looks like whether you submit through your DMS or on Web based app the claim will be available the next day on the Web based...
... runout. If the brake rotors must be replaced, they must be replaced as a pair due to a design change. All rotors are not to be replaced unless the LRO is out of spec for both the front and rear corners. Bulletin 16NA170 contains parts and labor operation...
Maintenance - 10/23/2015
... code is available for all fleet order types, minus FDR (VN9/VX7). Cadillac is not affected by this change. Dealers must not deliver any vehicle with R9Y to a retail customer who is eligible for maintenance coverage. ...
Certified Elite - 01/11/2016
... benefits, through December 2016. GM has also announced that the program will be undergoing changes to enhance the prestige of attaining Certified Elite status, including a requirement for Technician enrollment in Mark of Excellence. Details of the 2016...
New Vehicle Receiving and Inspection Guidelines - 03/01/2016
... Concealed damage is damage that is not detectable during the walk around inspection (e.g. a dented oil pan or inner sides of tires or wheels). If damage can be seen by kneeling down and looking under the vehicle, it cannot be claimed as concealed damage. If...
Empowerment - 03/01/2016
... the updates to the Powertrain tables, the Goodwill section of the bulletin has also undergone some changes. The most current bulletin offers the following Goodwill tools: OnStar; Maintenance Letter; Component Coverage Letter; Sirius XM Subscription;...
Battery Pricing update AGAIN - 07/28/2011
Did everyone notice the battery price change effective June 30, 2011? July prices have actually RAISED!
Re: DRAC cars - 08/19/2011
... reimbursement rate will be updated in Global Warranty Management (GWM) to $42 per day. This change will be communicated to the Service Manager via the Site Map (Main Screen upper right corner) in GWM. This information can also be viewed in GWM under...
How to -- Question ?? - 10/06/2011
I have a Job card that was closed at the end of the month & we did have to already go back & make an partial adjustment **but** now it is stall rejecting & it will not allow me to change the labor op... Has anyone else delt with this ???
Re: What should I do? - 12/06/2011
... had to deal with a situation like this before, not knowingly anyway. I would have to completely change the techs comments during submission. There are always times when you might have to re-word them a bit so it makes more sense but I cannot make stuff...
Re: Pre-Authorization Requests for Transmission/Engine/Tires etc - 11/30/2011
I think tires are the only ones that will automatically change to an accepted status. For Transmissions and Engines you are just setting up the Pre-Auth, then when you call PQC with your final line totals, etc. they can look up the Pre-Auth # you've...
Re: Warranty Rental VIN - 08/26/2010
... have stopped using them a couple of times until they got a new manager that swore everything would change (haha)...
Re: ANYONE ORGANIZED? - 09/15/2010
... warranty prices, frequently used TSB numbers, fluid part numbers, a calendar, etc. This info changes periodically....
Re: ANYONE ORGANIZED? - 09/17/2010
and just when you think you have all your ducks in a row, GM will change something! J&L have come to the rescue along with all these great forum contributors, over and over.
Re: Chrome Wheel Supplier questions - 11/02/2010
... GM Authorization. Since when? I am unable to locate ANY message or notification of this change.... anyone get this info in writing?...
DID EVERYONE SEE ???? NEW PRICING - 10/29/2010
Just a reminder that the battery pricing changed September 2010.... I found out the hard way :-(
Re: GLOBAL WARRANTY (transistion) - 03/04/2010
... on monday with Global. Has anyone on Global already sent up claims through ADP. If so, how has it changed compared to sending up when using Wins.. [/quote] ITS NOT ANYMORE COMPLICATED AFTER YOU GET THE HANG OF IT....YOU HAVE TO USE SEVERAL SCREENS TO...
Re: GM Accessories VPO/LPO Programs - 10/22/2009
The LTG (GlobalConnect SI) has been updated to reflect a decrease in labor time for the installation of ground effects (VTD) on the 2010 Camaro to 3.0 hours. The online version of the PDI Reference Card will be updated to reflect the change.
Re: Global Warranty Mgmt access - 09/28/2009
Peter Joslyn was also emailed from this dlrshp. but no response. Christalyn: Can you find out what was changed on your firewall. Our IT dept may be able to help me. Thanks for your help.
Re: Global Warranty - 10/30/2009
... as of Nov. 5 because there are a lot of fields in Reynolds & Reynolds that we have to manually change the settings for. ...
Claim Memo 061-PDI overpayments? - 11/30/2009
... and all of our PDI's overpaid by 0.2 labor hours. Re-checked labor time guide and times have not changed. Called DBC and they had no information other than to say that the extra amount would probably be debited back eventually. I haven't seen anything...
Re: Global Warranty Management - 01/06/2010
... were assigned a warranty specialist who handles our H-routes (not the AVM). How will this change? I know there is a place for wholesale authorization in GWM. Does this still get reviewed by the same specialist?...
Re: Engine Warranty Question - 01/15/2009
... any of the repair-deductible or labor or anything? Is this a parts warranty to start with? All changes the coverage. [/quote] Yes, the customer will be paying a $100 deductible, and is NOT part warranty. Original engine is coming out. ...
Claim type B w/ vehicle in warranty. - 03/20/2009
Interesting thing--had a claim type B on an oil filter with vehicle under reg. warranty so ran as regular claim with comments and H-routed. AVM rejected with note to run as Claim Type B repair. Didn't think it would work, but it paid today as a Claim...
Re: Injection pump special policy, T5550 - 04/09/2009
T5607 ** -- IPC Dealers (GM ODC) should use only T-5607 for diesel pump replacement. this is a change from the previously published bulletin. Could this make a difference?
Re: GLOBAL WARRANTY - 08/22/2008
[quote] Christalyn: The biggest changes will be the real time response(reject immediately) [/quote] From what I have read it looks like whether you submit through your DMS or on Web based app the claim will be available the next day on the Web based...
Re: parts warranty on seal and gaskets - 09/10/2008
... the replacement of Seals and Gaskets will require wholesale authorization for Claim Type B. This change applies only to labor operations that cover the replacement of the seal or gasket only. ...
Rental Cars - 10/17/2008
I can't remember if they changed the rental fee from $37 to $42. Anybody know? Thanks Cyndi
Re: Rental Cars - 10/22/2008
The Rental Allowance Guidelines reference card has been updated to reflect the change in rental reimbursement for the Pontiac G6 ($42). The $37 rental reimbursement rate still applies to those Enterprise or dealer owned daily rental vehicles that are...
Re: Rental Cars - 10/23/2008
[quote] Kristen: The Rental Allowance Guidelines reference card has been updated to reflect the change in rental reimbursement for the Pontiac G6 ($42). Thanks, I still had a outdated copy. I just reprinted it.
Bulletin #02-06-04-037D for Restricted/Blocked Evap Vent Path Code - 07/21/2008
... bulletin allows, the labor op rejects. Shouldn't the bulletin be updated to reflect parts price changes, or am I stuck charging what the bulletin says? ...
Re: Record Keeping - 07/08/2008
I post my own Claim Memo and keep the claim memos all in a binder after posting. I make all my notes for schedule changes needing to be made until the end of month-grab a copy of the schedule and go back through my claim memos looking at the notes that...
Forum - 12/05/2007
I am to understand: the service manager should be authorizing all lines on ro's if.... changed from: cust pay to warr, warr to cust pay, what about warr to Int or cust pay to int ??
Forum - 11/12/2007
... code invalid however they were paying the claim with that failure code previously. Has something changed? I am new to submitting warranty. Please help. Thanks. ...
Forum - 03/16/2017
... because it is RIM protected in our system.He called the guy at RIM and he hadn't heard of the change yet either. They are looking into removing this part number from the RIM list. Not sure if that is even possible. How in the world can they slip this...
United Road transportation carrier - 02/24/2017
Does anyone have a correct address and fax number for United Road for new car deliveries? Our dealership needs to change receiving hours that we receive vehicles from them, and we need to fax them the notification. The form from GM's policy...
Job card documentation - 03/01/2018
... or bulletin. That seems redundant to me if it is simply a published document.I know bulletins change from month to month and sometimes it can cause an issue if a TSB has been deleted, to justify something in an audit type situation. My question is what...
Management Signature - 11/16/2017
... the add-on repairs, etc. Also verifying that managers still need to sign off on any jobs that changed from customer pay to warranty. Thanks for any information on this. It's so hard to find any information on GM. Thank goodness for JL Warranty...
Forum - 11/10/2017
... Emission Recall 17337 and Service Update 17419 on November 1, 2017. After their release, a change occurred in Tis2Web that affects the involved 2018 model year Chevrolet Silverado HD and GMC Sierra HD vehicles. This change prevents programming...
New Emission Limits? - 08/23/2017
... and I wanted to clarify the coverage. Did I miss seeing some sort of information on this change? I've also spoken with someone at the DBC on a specific vehicle and they also said the coverage is good. I had always seen the Limited Emission...
Forum - 10/05/2018
... coverage. The repair line would then be coded appropriately. If for some reason there is a change in responsibility for the charges, service management is responsible for authorizing prior to the completion of repairs. ...
Would this be considered Warrantable? - 10/05/2018
... not program it. So we flashed the TCM and got it programmed. It started as customer pay, then got changed to internal. Now, the Parts Manager is telling the Service Manager it should've been a parts warranty and that GM should pay it and not the parts...
Forum - 10/15/2018
... couldn't get it programmed, and then the service advisor didn't listen to the parts manager and changed it internally. ...
Forum - 11/28/2018
... me how to do a lot of the accounting stuff and fixing some things that I learned before that had changed. I did go to a JL Warranty seminar and picked up useful information but most of it was review....
Policy Calculator After the Fact Claim Help!!!! - 11/23/2018
... So off the bat, I'm missing 2 C's. I'm guessing we need to reopen the job card and change to warranty and process the claim using the job card number and dates. Is that correct? Do I need to get with the technician so that the 3C's...
2019 Prepaid Maintenance - 12/05/2018
... maintenance for 2017 and up.I don't know how we are supposed to keep all this straight when they change it every three years and the program rules are all different.What I'm looking for is something I can print and place in the hands of my advisors from...
Forum - 01/28/2019
As i recall, we had this issue with the steering torque sensors, and it boiled down to installation and the sensors being escpecially touchy! They revised the procedure to account for this revelation of sensitivity. Not sure if she is speaking of the...
Forum - 12/21/2018
The part still needs to be charged out in the parts section, but the cost per unit needs to be changed since 1 whole gallon services 2 vehicles. I have tried to go to my parts department to get this straight within their system on not just this but other...
Labor Time Update - 08/08/2018
... Rings as required - Each Additional" of .7. Can anyone explain this? We've had these changes before but I don't remember them being this much. Is there a way to appeal or something in order to get the updated time? ...
Forum - 10/02/2018
... to look up their own labor code because they would try to cheat the time, but that has since changed. In fact, I've even seen some people here on JLWarranty recommending giving techs a sheet to help better give GM a more accurate idea of what is...
When the recall can't be done... - 05/17/2018
... My WSC suggested filing CAM02 forms for each but it clearly states on the paper that this will not change the status of the recall, only that it will document with GM that the client is declining or refusing performing of the recall.Thanks for your input...
... the replacement of Seals and Gaskets will require wholesale authorization for Claim Type B. This change applies only to labor operations that cover the replacement of the seal or gasket only. ...
Rental Cars - 10/17/2008
I can't remember if they changed the rental fee from $37 to $42. Anybody know? Thanks Cyndi
Re: Rental Cars - 10/22/2008
The Rental Allowance Guidelines reference card has been updated to reflect the change in rental reimbursement for the Pontiac G6 ($42). The $37 rental reimbursement rate still applies to those Enterprise or dealer owned daily rental vehicles that are...
Re: Rental Cars - 10/23/2008
[quote] Kristen: The Rental Allowance Guidelines reference card has been updated to reflect the change in rental reimbursement for the Pontiac G6 ($42). Thanks, I still had a outdated copy. I just reprinted it.
Bulletin #02-06-04-037D for Restricted/Blocked Evap Vent Path Code - 07/21/2008
... bulletin allows, the labor op rejects. Shouldn't the bulletin be updated to reflect parts price changes, or am I stuck charging what the bulletin says? ...
Re: Record Keeping - 07/08/2008
I post my own Claim Memo and keep the claim memos all in a binder after posting. I make all my notes for schedule changes needing to be made until the end of month-grab a copy of the schedule and go back through my claim memos looking at the notes that...
Forum - 12/05/2007
I am to understand: the service manager should be authorizing all lines on ro's if.... changed from: cust pay to warr, warr to cust pay, what about warr to Int or cust pay to int ??
Forum - 11/12/2007
... code invalid however they were paying the claim with that failure code previously. Has something changed? I am new to submitting warranty. Please help. Thanks. ...
Forum - 03/16/2017
... because it is RIM protected in our system.He called the guy at RIM and he hadn't heard of the change yet either. They are looking into removing this part number from the RIM list. Not sure if that is even possible. How in the world can they slip this...
United Road transportation carrier - 02/24/2017
Does anyone have a correct address and fax number for United Road for new car deliveries? Our dealership needs to change receiving hours that we receive vehicles from them, and we need to fax them the notification. The form from GM's policy...
Job card documentation - 03/01/2018
... or bulletin. That seems redundant to me if it is simply a published document.I know bulletins change from month to month and sometimes it can cause an issue if a TSB has been deleted, to justify something in an audit type situation. My question is what...
Management Signature - 11/16/2017
... the add-on repairs, etc. Also verifying that managers still need to sign off on any jobs that changed from customer pay to warranty. Thanks for any information on this. It's so hard to find any information on GM. Thank goodness for JL Warranty...
Forum - 11/10/2017
... Emission Recall 17337 and Service Update 17419 on November 1, 2017. After their release, a change occurred in Tis2Web that affects the involved 2018 model year Chevrolet Silverado HD and GMC Sierra HD vehicles. This change prevents programming...
New Emission Limits? - 08/23/2017
... and I wanted to clarify the coverage. Did I miss seeing some sort of information on this change? I've also spoken with someone at the DBC on a specific vehicle and they also said the coverage is good. I had always seen the Limited Emission...
Forum - 10/05/2018
... coverage. The repair line would then be coded appropriately. If for some reason there is a change in responsibility for the charges, service management is responsible for authorizing prior to the completion of repairs. ...
Would this be considered Warrantable? - 10/05/2018
... not program it. So we flashed the TCM and got it programmed. It started as customer pay, then got changed to internal. Now, the Parts Manager is telling the Service Manager it should've been a parts warranty and that GM should pay it and not the parts...
Forum - 10/15/2018
... couldn't get it programmed, and then the service advisor didn't listen to the parts manager and changed it internally. ...
Forum - 11/28/2018
... me how to do a lot of the accounting stuff and fixing some things that I learned before that had changed. I did go to a JL Warranty seminar and picked up useful information but most of it was review....
Policy Calculator After the Fact Claim Help!!!! - 11/23/2018
... So off the bat, I'm missing 2 C's. I'm guessing we need to reopen the job card and change to warranty and process the claim using the job card number and dates. Is that correct? Do I need to get with the technician so that the 3C's...
2019 Prepaid Maintenance - 12/05/2018
... maintenance for 2017 and up.I don't know how we are supposed to keep all this straight when they change it every three years and the program rules are all different.What I'm looking for is something I can print and place in the hands of my advisors from...
Forum - 01/28/2019
As i recall, we had this issue with the steering torque sensors, and it boiled down to installation and the sensors being escpecially touchy! They revised the procedure to account for this revelation of sensitivity. Not sure if she is speaking of the...
Forum - 12/21/2018
The part still needs to be charged out in the parts section, but the cost per unit needs to be changed since 1 whole gallon services 2 vehicles. I have tried to go to my parts department to get this straight within their system on not just this but other...
Labor Time Update - 08/08/2018
... Rings as required - Each Additional" of .7. Can anyone explain this? We've had these changes before but I don't remember them being this much. Is there a way to appeal or something in order to get the updated time? ...
Forum - 10/02/2018
... to look up their own labor code because they would try to cheat the time, but that has since changed. In fact, I've even seen some people here on JLWarranty recommending giving techs a sheet to help better give GM a more accurate idea of what is...
When the recall can't be done... - 05/17/2018
... My WSC suggested filing CAM02 forms for each but it clearly states on the paper that this will not change the status of the recall, only that it will document with GM that the client is declining or refusing performing of the recall.Thanks for your input...
Forum - 05/21/2018
... I really want to understand how this works and make sure I'm doing things correctly. Until they change it on us. LOL Haha :-) Thanks....
Parts Warranty - 02/26/2014
... only has down the amount for the part and no labor. He told me that as of January 1, 2014 they changed the way parts warranty was done. ...
Re: WPC returns - 05/16/2012
... for 1/2 of my salary and benefits. It's wierd but it works. Unfortunately there will be another change soon and I won't be able to submit Volvo here so they're going to have to come up with something else really soon! Will it ever end? Within the next...
Re: Closest Available Labor Operation - 07/14/2015
... and had to send it for DMA auth which was approved. I'll be curious to hear if any wording gets changed at some point. I just don't think it should be this difficult and we should be able to use the replacement op with base time. If it weren't for...
Re: ADP CLAIM SUBMISSION HELP - 01/25/2016
... the labor op, complaint and failure codes are valid. Once you go through the line it will then change to 'VALIDATED' and be ready to submit. --So no, there's nothing wrong with how they are being closed, it's how CDK denotes that it still needs...
Reynolds & Reynolds - Re-Transmit Warranty? - 06/16/2016
... marked 'Delivered'. I get the error 'TRANSACTION STILL IN PENDING STATUS. Is there any way to change the status or somehow get Reynolds to re-transmit these warranty claims? We're on ERAccess, not Ignite. Any help would be MOST appreciated!...
Re: Admin allowance times.... Whats your process? - 06/23/2014
If you are using ADP, after you create your correction RO and you are reviewing the line in PFC, just change the debit control number to the original RO number. Don't let the system default to the correction RO's #. When you close the correction RO...
Re: closest to labor ops - 08/12/2014
... about when the DBC instructs us to use a closest to op? I just think some of the rules should be changed slightly for this situation....
Re: What Would You Do - 02/15 - 02/02/2015
... them to need to drive the car and then arranged a way to pick it up from them or find out if they changed their mind and would drive it in for the recalls. I would think that a service invoice for not towing would be less expensive than the actual tow...
Forum - 12/05/2016
... a warranty repair, not as its own line. So, no added operation authorization - no approval for change from c/p to warranty....
Forum - 12/29/2016
... up at Every meeting! I now also have a white board above my head that I change about once a week with reminders for requirements that I think has helped to a degree. It's an ongoing battle....
Forum - 02/06/2017
... and gives me auth codes, and when i took over he tried to walk me through a claim and said its all changed and has no clue how to do it now. BTW previously i was an parts counter salemen. we were doing warranty out of house, and i was picked t...
Forum - 02/01/2017
Last year they changed the rules on special coverages and it became but if there is a special coverage that covers a repair, even if it's still within warranty/powertrain, you must use the special coverage operation/time. So as long as they are...
Forum - 09/28/2016
Look for this icon near article titles (online and in print) to represent changes to policy and procedure! Thanks for the idea kturner
Forum - 10/12/2016
... to remain in the LTG, as policy states it is not allowed. This appears to be one of those changes/updates that is slow to take place....
Forum - 10/19/2016
Many of our Warranty Help Cards have been updated to reflect the latest P&P changes and are available within the Resources tab of the Member's Community.
Forum - 09/02/2016
Yes! Management should sign/initial, date, time and provide an explanation for the change from cp to warranty. We are currently investigating stamp options for this scenario, to hopefully make the process a little easier. &nb...
What Would You Do - 06/14 - 06/06/2014
... 2, and P0172 fuel trim system rich bank 1. The Mass Air Flow Sensor was dirty and the engine RPM changed when moving the sensor wires. The technician cleaned the sensor and found no change in its operation. To correct the internal failure the technician...
Semi-repeat repair. - 08/11/2015
... again no Freon in ac system, they also checked the dye from last visit and found that the dye and oil are leaking. our service manager contacted his general manager at GM and they told him it looks like a repeat repair and he would have to debit the...
Clarification on closest labor op please! - 07/14/2017
... on repairs where a component is repaired and not replaced. A perfect example is when using a oil pan replacement labor op when just the seal is replaced. Not too long ago I ran across a post in here where Kristen recommended to use a closest...
POWER TRAIN QUESTION - 10/29/2009
I HAVE A 2007 EQUINOX (2CNDL23F776074744) WITH 38659 MILES. CAME IN FOR OIL LEAKING FROM ENGINE-FOUND COMING FROM AXLE SIDE COVER. , HAD TO RESEAL TRANS AXLE SIDE COVER. (PART # 24221233). I USED LABOR OP F2002. IT IS REJECTING FOR --LABOR OP REQUIRES...
2007 GMC YUKON - CROSSOVER SEAL - 08/24/2011
LOOKING FOR A LABOR OP FOR PT#12602541 / ENG COOL AIR BL PIPE SEAL CLOSEST OP CODE (I THINK): J3170 / ENG OIL COOL PIPE REPLACEMENT ????? WOULD WARRANTY COVER IF WE ARE ONLY REPLACING SEAL ????
Re: 2007 GMC YUKON - CROSSOVER SEAL - 08/29/2011
... FOR A LABOR OP FOR PT#12602541 / ENG COOL AIR BL PIPE SEAL CLOSEST OP CODE (I THINK): J3170 / ENG OIL COOL PIPE REPLACEMENT ????? WOULD WARRANTY COVER IF WE ARE ONLY REPLACING SEAL ???? [/quote] How many miles are on vehicle? Usually seals aren't...
Parts Retention, Documentation, and Disposal - 04/08/2016
... must be held for 15 days from the paid date, with any defects clearly marked, if identifiable. Oil filters removed for brand maintenance programs may be disposed of immediately. Exceptions to the 15-day retention period are parts that have a core charge....
Reducing Comebacks - 11/29/2016
... pay or warranty. It is a GM policy that a repair line written as customer pay, that later gets changed to warranty, requires the service manager to sign, date, time, and explain the reason for the change. To help in getting a good customer concern,...
... I really want to understand how this works and make sure I'm doing things correctly. Until they change it on us. LOL Haha :-) Thanks....
Parts Warranty - 02/26/2014
... only has down the amount for the part and no labor. He told me that as of January 1, 2014 they changed the way parts warranty was done. ...
Re: WPC returns - 05/16/2012
... for 1/2 of my salary and benefits. It's wierd but it works. Unfortunately there will be another change soon and I won't be able to submit Volvo here so they're going to have to come up with something else really soon! Will it ever end? Within the next...
Re: Closest Available Labor Operation - 07/14/2015
... and had to send it for DMA auth which was approved. I'll be curious to hear if any wording gets changed at some point. I just don't think it should be this difficult and we should be able to use the replacement op with base time. If it weren't for...
Re: ADP CLAIM SUBMISSION HELP - 01/25/2016
... the labor op, complaint and failure codes are valid. Once you go through the line it will then change to 'VALIDATED' and be ready to submit. --So no, there's nothing wrong with how they are being closed, it's how CDK denotes that it still needs...
Reynolds & Reynolds - Re-Transmit Warranty? - 06/16/2016
... marked 'Delivered'. I get the error 'TRANSACTION STILL IN PENDING STATUS. Is there any way to change the status or somehow get Reynolds to re-transmit these warranty claims? We're on ERAccess, not Ignite. Any help would be MOST appreciated!...
Re: Admin allowance times.... Whats your process? - 06/23/2014
If you are using ADP, after you create your correction RO and you are reviewing the line in PFC, just change the debit control number to the original RO number. Don't let the system default to the correction RO's #. When you close the correction RO...
Re: closest to labor ops - 08/12/2014
... about when the DBC instructs us to use a closest to op? I just think some of the rules should be changed slightly for this situation....
Re: What Would You Do - 02/15 - 02/02/2015
... them to need to drive the car and then arranged a way to pick it up from them or find out if they changed their mind and would drive it in for the recalls. I would think that a service invoice for not towing would be less expensive than the actual tow...
Forum - 12/05/2016
... a warranty repair, not as its own line. So, no added operation authorization - no approval for change from c/p to warranty....
Forum - 12/29/2016
... up at Every meeting! I now also have a white board above my head that I change about once a week with reminders for requirements that I think has helped to a degree. It's an ongoing battle....
Forum - 02/06/2017
... and gives me auth codes, and when i took over he tried to walk me through a claim and said its all changed and has no clue how to do it now. BTW previously i was an parts counter salemen. we were doing warranty out of house, and i was picked t...
Forum - 02/01/2017
Last year they changed the rules on special coverages and it became but if there is a special coverage that covers a repair, even if it's still within warranty/powertrain, you must use the special coverage operation/time. So as long as they are...
Forum - 09/28/2016
Look for this icon near article titles (online and in print) to represent changes to policy and procedure! Thanks for the idea kturner
Forum - 10/12/2016
... to remain in the LTG, as policy states it is not allowed. This appears to be one of those changes/updates that is slow to take place....
Forum - 10/19/2016
Many of our Warranty Help Cards have been updated to reflect the latest P&P changes and are available within the Resources tab of the Member's Community.
Forum - 09/02/2016
Yes! Management should sign/initial, date, time and provide an explanation for the change from cp to warranty. We are currently investigating stamp options for this scenario, to hopefully make the process a little easier. &nb...
What Would You Do - 06/14 - 06/06/2014
... 2, and P0172 fuel trim system rich bank 1. The Mass Air Flow Sensor was dirty and the engine RPM changed when moving the sensor wires. The technician cleaned the sensor and found no change in its operation. To correct the internal failure the technician...
Semi-repeat repair. - 08/11/2015
... again no Freon in ac system, they also checked the dye from last visit and found that the dye and oil are leaking. our service manager contacted his general manager at GM and they told him it looks like a repeat repair and he would have to debit the...
Clarification on closest labor op please! - 07/14/2017
... on repairs where a component is repaired and not replaced. A perfect example is when using a oil pan replacement labor op when just the seal is replaced. Not too long ago I ran across a post in here where Kristen recommended to use a closest...
POWER TRAIN QUESTION - 10/29/2009
I HAVE A 2007 EQUINOX (2CNDL23F776074744) WITH 38659 MILES. CAME IN FOR OIL LEAKING FROM ENGINE-FOUND COMING FROM AXLE SIDE COVER. , HAD TO RESEAL TRANS AXLE SIDE COVER. (PART # 24221233). I USED LABOR OP F2002. IT IS REJECTING FOR --LABOR OP REQUIRES...
2007 GMC YUKON - CROSSOVER SEAL - 08/24/2011
LOOKING FOR A LABOR OP FOR PT#12602541 / ENG COOL AIR BL PIPE SEAL CLOSEST OP CODE (I THINK): J3170 / ENG OIL COOL PIPE REPLACEMENT ????? WOULD WARRANTY COVER IF WE ARE ONLY REPLACING SEAL ????
Re: 2007 GMC YUKON - CROSSOVER SEAL - 08/29/2011
... FOR A LABOR OP FOR PT#12602541 / ENG COOL AIR BL PIPE SEAL CLOSEST OP CODE (I THINK): J3170 / ENG OIL COOL PIPE REPLACEMENT ????? WOULD WARRANTY COVER IF WE ARE ONLY REPLACING SEAL ???? [/quote] How many miles are on vehicle? Usually seals aren't...
Parts Retention, Documentation, and Disposal - 04/08/2016
... must be held for 15 days from the paid date, with any defects clearly marked, if identifiable. Oil filters removed for brand maintenance programs may be disposed of immediately. Exceptions to the 15-day retention period are parts that have a core charge....
Reducing Comebacks - 11/29/2016
... pay or warranty. It is a GM policy that a repair line written as customer pay, that later gets changed to warranty, requires the service manager to sign, date, time, and explain the reason for the change. To help in getting a good customer concern,...
March 2015 Recall Update - 02/23/2015
... until late January when parts became available. Special Coverage 14159A: Excessive Engine Oil Consumption: Certain 2010 Chevrolet Equinox and GMC Terrain vehicles equipped with a 2.4L engine may exhibit excessive oil consumption. Dealers are instructed...
Recalls - 02/23/2015
... trucks. After a little investigation, the warranty administrator found that recall 14110, Engine Oil Consumption, was still open in IVH for this VIN.There are many, many recalls, and several with similar numbers and/or repairs. Confirm that the correct...
Parts - 03/26/2015
... vehicle, they are not productive. If a used part does not require retention, such as with an oil filter replaced under the brand maintenance program, it must be immediately discarded. Warranty parts must be retained in the parts department...
April 2015 Recall Update - 03/26/2015
... airbag modules instead of utilizing the return process. Special Coverage 14308A: Transmission Oil Cooler Line Fluid Leak: Several portions of this bulletin have been updated, including the part information, service procedure and warranty transaction...
Reject of the Month - 06/02/2015
... Traverse took their vehicle to the local dealership for a routine maintenance service; lube, oil and filter service, tire rotation, and MPVI. Once the service was complete, the customer paid the invoice and continued on with their day.All was well, until...
June 2014 Recall Update - 06/06/2014
... key images on the customer notice have also been enhanced.Safety Recall 14121B: Transmission Oil Cooler Connection: The bulletin has been updated to include a copy of the customer letter.Safety Recall 14128: Incorrect Front Brake Rotor: Certain 2014...
Recently Revised Bulletins - 04/29/2020
Over the course of the past few months, GM has updated several bulletins to reflect changes made with the March 2020 Policy and Procedure Manual update. With this month’s edition of the Warranty News we highlight three recently revised bulletins. Bulletin...
March 2020 Recall Update - 02/27/2020
... air bag inflator to address the condition. Special Coverage 16118-01 Excessive Engine Oil Consumption: The special coverage bulletin has been updated to include a revised service procedure section. Certain 2012 Chevrolet Equinox and GMC Terrain...
Warranty Parts Center (WPC): - 07/30/2020
Our forum users brought to light an important change with the UPS Complete View Returns Interface (GM Warranty Part Returns-UPS Shipping Interface) that took effect June 15, 2020. These temporary changes are a result of security protocol updates at UPS. From...
Fluid and Air Conditioning Leak Analysis - 06/20/2022
... source of a fluid leak. The fluid leaks that qualify for this additional time are typically engine oil, transmission fluid, and coolant, but other fluid leaks may qualify for this time as well. The time is claimed using the labor operation that repaired...
Transportation Claim Inspections and Submissions - 10/28/2022
... damage include undercarriage damage, damage to inner sides of tires or wheels, transmission oil pan, wheel liners, etc. A secondary Inspection, also referred to as a concealed damage inspection, must be performed within 3 business days from the date...
Fluid and Air Conditioning Leak Analysis - 06/26/2023
... source of a fluid leak. The fluid leaks that qualify for this additional time are typically engine oil, transmission fluid, and coolant, but other fluid leaks may qualify for this time as well. The time is claimed using the labor operation that repaired...
Job Card Write-Up and Final Closeout - 05/26/2021
... where the customer is returning to finalize a repair started on a previous job card (started oil consumption test, part was ordered, etc.), the concern field should contain a reference to the previous job card number. Reminder: In cases where a part...
What Would You Do? - 01/24 - 12/27/2023
A customer had their 2017 Buick Regal towed to their dealership with concerns of a smoking/burning oil odor and runs rough condition. The technician diagnosed the concern and found that there was internal damage to the engine, requiring replacement.A...
Forum - 05/24/2023
... can i find the labor code for a 2023 chevrolet OLF is shows on vehicle report 2 Complimentary lube-oil- filter .I used 0600723 but it reject not sure if there is an new labor code Thanks again Wanda Rodriguez ...
Forum - 04/27/2023
Looking at the vehicle report I would not be afraid to submit it for replacing the oil cooler lines even though it is registered in Ohio because it shows as open. However I would find a way to talk to your WSC rep about claiming it as a cause of failure...
Forum - 11/22/2021
You could do a CCND engine claim for 0.3 I think it should pay okay with some oil billed. You could also do a closest operation like a drain plug with an explanation. Don't get greedy on labor. I would probably just recommend eating it.
What Would You Do? - 08/22 - 07/27/2022
... disassembled, the strut mount bearings came apart and the strut was slightly wet – leaking oil. The strut mount and strut on the right front side of the vehicle was replaced and an alignment performed to correct the condition. A front lower...
Forum - 12/08/2022
A lot of oil pans do not have an actual gasket, they just use RTV sealant. In those instances you just use the pan operation but don't put a part number in your failed part, just use the failed part comment field and put in the sealer was leaking...
Forum - 05/18/2020
... field blank, and use the description field to identify sealant failure as the cause. If a lower oil pan is billed I still do it the same way but double-check the procedure to be sure that the part cannot be reused and actually required replacement....
Reject of the Month: Evaporative Vent Solenoid Valve: - 07/03/2013
... the condition the tech installed a new crankshaft, rod and main bearings, pistons and rings, and oil pump and timing chain. He then reassembled the engine with new seals and gaskets.After reviewing the technician notes, time documentation, service management...
Special Parts Return - 07/03/2013
... that GM refers to as "Special Parts Return" and the process of requesting these special parts has changed. The Special Parts return process has been around for a while, but certainly it was less utilized than the WPC process. Special Parts return...
The New Roadside Assistance - 05/14/2013
... includes:TowingLock out assistanceEmergency fuel delivery (up to two gallons)Jump startTire change or inflator kit serviceWinch (up to 15 feet from a paved road) Allstate will ensure that their providers (i.e tow companies) will take your customer's...
Battery Replacements on Vehicles With Less Than 250 Miles - 07/30/2013
... days, the Warranty Support Center may also request copies of the PDI printouts for the transaction.Changes in policy that eliminate calling the PQC for approval on battery replacements under 250 miles does not mean that a battery replacement will easily...
Transmission Replacements - 10/08/2012
... are still required to make that contact were notified by GM. The following policy has not changed: all dealers are required to contact the PQC for engine, transfer case and Allison transmission replacements. The most recent revision to bulletin...
... until late January when parts became available. Special Coverage 14159A: Excessive Engine Oil Consumption: Certain 2010 Chevrolet Equinox and GMC Terrain vehicles equipped with a 2.4L engine may exhibit excessive oil consumption. Dealers are instructed...
Recalls - 02/23/2015
... trucks. After a little investigation, the warranty administrator found that recall 14110, Engine Oil Consumption, was still open in IVH for this VIN.There are many, many recalls, and several with similar numbers and/or repairs. Confirm that the correct...
Parts - 03/26/2015
... vehicle, they are not productive. If a used part does not require retention, such as with an oil filter replaced under the brand maintenance program, it must be immediately discarded. Warranty parts must be retained in the parts department...
April 2015 Recall Update - 03/26/2015
... airbag modules instead of utilizing the return process. Special Coverage 14308A: Transmission Oil Cooler Line Fluid Leak: Several portions of this bulletin have been updated, including the part information, service procedure and warranty transaction...
Reject of the Month - 06/02/2015
... Traverse took their vehicle to the local dealership for a routine maintenance service; lube, oil and filter service, tire rotation, and MPVI. Once the service was complete, the customer paid the invoice and continued on with their day.All was well, until...
June 2014 Recall Update - 06/06/2014
... key images on the customer notice have also been enhanced.Safety Recall 14121B: Transmission Oil Cooler Connection: The bulletin has been updated to include a copy of the customer letter.Safety Recall 14128: Incorrect Front Brake Rotor: Certain 2014...
Recently Revised Bulletins - 04/29/2020
Over the course of the past few months, GM has updated several bulletins to reflect changes made with the March 2020 Policy and Procedure Manual update. With this month’s edition of the Warranty News we highlight three recently revised bulletins. Bulletin...
March 2020 Recall Update - 02/27/2020
... air bag inflator to address the condition. Special Coverage 16118-01 Excessive Engine Oil Consumption: The special coverage bulletin has been updated to include a revised service procedure section. Certain 2012 Chevrolet Equinox and GMC Terrain...
Warranty Parts Center (WPC): - 07/30/2020
Our forum users brought to light an important change with the UPS Complete View Returns Interface (GM Warranty Part Returns-UPS Shipping Interface) that took effect June 15, 2020. These temporary changes are a result of security protocol updates at UPS. From...
Fluid and Air Conditioning Leak Analysis - 06/20/2022
... source of a fluid leak. The fluid leaks that qualify for this additional time are typically engine oil, transmission fluid, and coolant, but other fluid leaks may qualify for this time as well. The time is claimed using the labor operation that repaired...
Transportation Claim Inspections and Submissions - 10/28/2022
... damage include undercarriage damage, damage to inner sides of tires or wheels, transmission oil pan, wheel liners, etc. A secondary Inspection, also referred to as a concealed damage inspection, must be performed within 3 business days from the date...
Fluid and Air Conditioning Leak Analysis - 06/26/2023
... source of a fluid leak. The fluid leaks that qualify for this additional time are typically engine oil, transmission fluid, and coolant, but other fluid leaks may qualify for this time as well. The time is claimed using the labor operation that repaired...
Job Card Write-Up and Final Closeout - 05/26/2021
... where the customer is returning to finalize a repair started on a previous job card (started oil consumption test, part was ordered, etc.), the concern field should contain a reference to the previous job card number. Reminder: In cases where a part...
What Would You Do? - 01/24 - 12/27/2023
A customer had their 2017 Buick Regal towed to their dealership with concerns of a smoking/burning oil odor and runs rough condition. The technician diagnosed the concern and found that there was internal damage to the engine, requiring replacement.A...
Forum - 05/24/2023
... can i find the labor code for a 2023 chevrolet OLF is shows on vehicle report 2 Complimentary lube-oil- filter .I used 0600723 but it reject not sure if there is an new labor code Thanks again Wanda Rodriguez ...
Forum - 04/27/2023
Looking at the vehicle report I would not be afraid to submit it for replacing the oil cooler lines even though it is registered in Ohio because it shows as open. However I would find a way to talk to your WSC rep about claiming it as a cause of failure...
Forum - 11/22/2021
You could do a CCND engine claim for 0.3 I think it should pay okay with some oil billed. You could also do a closest operation like a drain plug with an explanation. Don't get greedy on labor. I would probably just recommend eating it.
What Would You Do? - 08/22 - 07/27/2022
... disassembled, the strut mount bearings came apart and the strut was slightly wet – leaking oil. The strut mount and strut on the right front side of the vehicle was replaced and an alignment performed to correct the condition. A front lower...
Forum - 12/08/2022
A lot of oil pans do not have an actual gasket, they just use RTV sealant. In those instances you just use the pan operation but don't put a part number in your failed part, just use the failed part comment field and put in the sealer was leaking...
Forum - 05/18/2020
... field blank, and use the description field to identify sealant failure as the cause. If a lower oil pan is billed I still do it the same way but double-check the procedure to be sure that the part cannot be reused and actually required replacement....
Reject of the Month: Evaporative Vent Solenoid Valve: - 07/03/2013
... the condition the tech installed a new crankshaft, rod and main bearings, pistons and rings, and oil pump and timing chain. He then reassembled the engine with new seals and gaskets.After reviewing the technician notes, time documentation, service management...
Special Parts Return - 07/03/2013
... that GM refers to as "Special Parts Return" and the process of requesting these special parts has changed. The Special Parts return process has been around for a while, but certainly it was less utilized than the WPC process. Special Parts return...
The New Roadside Assistance - 05/14/2013
... includes:TowingLock out assistanceEmergency fuel delivery (up to two gallons)Jump startTire change or inflator kit serviceWinch (up to 15 feet from a paved road) Allstate will ensure that their providers (i.e tow companies) will take your customer's...
Battery Replacements on Vehicles With Less Than 250 Miles - 07/30/2013
... days, the Warranty Support Center may also request copies of the PDI printouts for the transaction.Changes in policy that eliminate calling the PQC for approval on battery replacements under 250 miles does not mean that a battery replacement will easily...
Transmission Replacements - 10/08/2012
... are still required to make that contact were notified by GM. The following policy has not changed: all dealers are required to contact the PQC for engine, transfer case and Allison transmission replacements. The most recent revision to bulletin...
Aftermarket Service Contracts and Policy Repairs - 02/26/2013
... a policy repair on a vehicle that has a valid GMPP contract. The correction would be to simply change the transaction type from ZREG to ZSCT. A policy repair on a vehicle with an aftermarket service contract will reject as well. However, the correction...
Reject of the Month - 01/24/2013
Many dealers have experienced unusual rejects over the past few weeks due to the recent GWM changes. Those issues ranged from complaint code incompatibility, labour code incompatibility, other labour hours not allowed, other labour hours excessive, beyond...
Labour Time Guide Request for Review - 03/10/2011
... information will be reviewed and if the time published is not adequate to perform the repair, a change in the labour time will be made. If GM feels the time listed is a fair and adequate time, they may respond with information about the technician's...
Staying one Step Ahead of Recalls - 01/19/2011
... requires its own unique means of processing or special labour operations. Staying ahead of these changes can be a daunting task, but there is a simple solution that is often overlooked: GlobalConnect. The majority of Special Coverage Policies and recalls...
Watch those recalls - 11/18/2010
... recalls and those recalls should be checked via Service Information (SI) for recent updates and changes. Taking just a few moments to double check this information can have a significant impact on service in three distinct ways. First, your customer...
Transmission Flow Codes - 10/13/2010
... The flow code is a seven digit alpha/numeric code that is obtained from the J45096 transmission oil cooling system flush and flow test tool that every service agent received as an essential tool. See bulletin 02-07-30-052F for instructions on using...
Top Reject of the Month - 10/14/2011
... Global was still in its infancy for many of us. Once all US dealers were on the system, the edit changed to reflect the 60-day time frame for submission.P&P Article 1.7.1 states that transactions are to be submitted to GM by the service agent and...
Recall 10426 Update - 06/30/2011
Don't worry, there haven't been any changes made to recall 10426, but there is something important to note when submitting for the Axle Cross Pin Fracture recall. Originally, GM sent each dealer a specific number of axle pin kits to perform the recall...
Coverage Code Tables - 08/09/2011
... simply fall into another warranty category such as emissions. The key to staying on top of these changes is to have a keen understanding of warranty coverage as well as the ability to find information quickly. An effective way to determine warranty coverage...
Reject of the Month - 01/19/2012
... prior to the payment of the PDI and the mileage is recorded at zero. This date and mileage will change to the sold date and the actual mileage on the vehicle after the vehicle has been purchased and the information is provided by the selling dealer.If...
New Year, New Goals - 01/19/2012
... at the New Year time.Today that tradition is marked with individuals making commitments to bring change or improvements to their lives. Studies show that many resolutions are only made on the surface, they sound good but there are no strong commitments...
Starter Replacement - 04/13/2012
... Coverage Look Up Reference Tool within the Member's Area has been updated to reflect the change. ...
Components and Systems: Diesel Emissions - 08/10/2010
... reaction that reduces NOx.The system of reducing NOx is transparent to the consumer; there is no change in vehicle performance or drivability. The only area of customer responsibility is refilling the diesel exhaust fluid tank. The DEF in a GM truck...
Pre-Delivery Inspection - 08/10/2010
... Labour is part of the PDI time paid. Fluid examples include transmission fluid, coolant, engine oil, and washer fluid. Labour operation Z6999 is used to claim fluids with the dollar amount entered in miscellaneous net item. Because transaction type ZPDI...
Global Warranty Management - 06/07/2010
... to: labour, parts, net items, tax, deductibles, etc.While we work through the intricacies of GWM, change continues to be our only constant. With that said, I think we would all still agree that there is no way that we would go back to WINS!...
From the Desk of a Service Manager - 02/04/2010
... the dealership can handle these issues on their own. Unless it's approached by a team (your team), change will be very difficult.Looking for ways to turn up the volume on the parts and service department? Access the Recall Information option within the...
Global Warranty - Data Entry Tips - 02/04/2010
... in this field may include circuit numbers, connector numbers/names, document ID from SI, area of oil leak, test measurements, diagnostic trouble codes, etc. ...
From the Desk of a Service Manager - 04/13/2010
... few GWM changes that may throw you for a loop:The 3 C's are entered with the transactionWhen routing a transaction for GM authorization no dealer self-authorization codes are submittedTowing and rental labor operations are no longer usedBattery codes...
Part Ceiling Exceeded - 03/11/2010
... your authorization empowerment that the parameters for approving excessive part transactions changed when you transitioned to GWM. Most service agents are now empowered to approve excessive part transactions up to $1,000.The increased empowerment provides...
Reject Code 242 - 03/11/2010
... are no longer sent to the Fixed Operations Manager (FOM) or "rep", for review and payment. This change went into effect 11/2/09. As was the case previously, it is very important to explain the circumstances and reasons for your request in comments with...
Forum - 03/24/2020
... an invoice based on a policy decision that makes it warranty. Once they have the invoice you just change the claim to labor and your $45.00 admin for ESC handling. Be sure it is signed for policy and be sure to follow the process for doing a PET...
Forum - 08/27/2019
... on customer pay/internal job cards for continuity (as well as in the event a repair changes from customer pay to warranty). ...
did you know? - 07/10/2019
did you know you should/can charge pag oil for ac claims? did you know you can claim $20 admin fee for paperwork only request? did you know regeneration can be claimed using labor op 4025942? did you know some procedure descriptions are described on doc...
Forum - 10/01/2019
... address situations where the job card was written as c/p, but due to a powertrain related issue is changed to warranty. ewill3rd: Nothing specific to PDI time documentation in either P&P or within a SI document...that I am aware of either.  ...
Forum - 05/27/2022
Kristen, I have an excel sheet I have been working on since they changed the program that is much more comprehensive and organized than this one. If you guys would like to have it as a reference I would be happy to post it or email it to you. I don't...
... a policy repair on a vehicle that has a valid GMPP contract. The correction would be to simply change the transaction type from ZREG to ZSCT. A policy repair on a vehicle with an aftermarket service contract will reject as well. However, the correction...
Reject of the Month - 01/24/2013
Many dealers have experienced unusual rejects over the past few weeks due to the recent GWM changes. Those issues ranged from complaint code incompatibility, labour code incompatibility, other labour hours not allowed, other labour hours excessive, beyond...
Labour Time Guide Request for Review - 03/10/2011
... information will be reviewed and if the time published is not adequate to perform the repair, a change in the labour time will be made. If GM feels the time listed is a fair and adequate time, they may respond with information about the technician's...
Staying one Step Ahead of Recalls - 01/19/2011
... requires its own unique means of processing or special labour operations. Staying ahead of these changes can be a daunting task, but there is a simple solution that is often overlooked: GlobalConnect. The majority of Special Coverage Policies and recalls...
Watch those recalls - 11/18/2010
... recalls and those recalls should be checked via Service Information (SI) for recent updates and changes. Taking just a few moments to double check this information can have a significant impact on service in three distinct ways. First, your customer...
Transmission Flow Codes - 10/13/2010
... The flow code is a seven digit alpha/numeric code that is obtained from the J45096 transmission oil cooling system flush and flow test tool that every service agent received as an essential tool. See bulletin 02-07-30-052F for instructions on using...
Top Reject of the Month - 10/14/2011
... Global was still in its infancy for many of us. Once all US dealers were on the system, the edit changed to reflect the 60-day time frame for submission.P&P Article 1.7.1 states that transactions are to be submitted to GM by the service agent and...
Recall 10426 Update - 06/30/2011
Don't worry, there haven't been any changes made to recall 10426, but there is something important to note when submitting for the Axle Cross Pin Fracture recall. Originally, GM sent each dealer a specific number of axle pin kits to perform the recall...
Coverage Code Tables - 08/09/2011
... simply fall into another warranty category such as emissions. The key to staying on top of these changes is to have a keen understanding of warranty coverage as well as the ability to find information quickly. An effective way to determine warranty coverage...
Reject of the Month - 01/19/2012
... prior to the payment of the PDI and the mileage is recorded at zero. This date and mileage will change to the sold date and the actual mileage on the vehicle after the vehicle has been purchased and the information is provided by the selling dealer.If...
New Year, New Goals - 01/19/2012
... at the New Year time.Today that tradition is marked with individuals making commitments to bring change or improvements to their lives. Studies show that many resolutions are only made on the surface, they sound good but there are no strong commitments...
Starter Replacement - 04/13/2012
... Coverage Look Up Reference Tool within the Member's Area has been updated to reflect the change. ...
Components and Systems: Diesel Emissions - 08/10/2010
... reaction that reduces NOx.The system of reducing NOx is transparent to the consumer; there is no change in vehicle performance or drivability. The only area of customer responsibility is refilling the diesel exhaust fluid tank. The DEF in a GM truck...
Pre-Delivery Inspection - 08/10/2010
... Labour is part of the PDI time paid. Fluid examples include transmission fluid, coolant, engine oil, and washer fluid. Labour operation Z6999 is used to claim fluids with the dollar amount entered in miscellaneous net item. Because transaction type ZPDI...
Global Warranty Management - 06/07/2010
... to: labour, parts, net items, tax, deductibles, etc.While we work through the intricacies of GWM, change continues to be our only constant. With that said, I think we would all still agree that there is no way that we would go back to WINS!...
From the Desk of a Service Manager - 02/04/2010
... the dealership can handle these issues on their own. Unless it's approached by a team (your team), change will be very difficult.Looking for ways to turn up the volume on the parts and service department? Access the Recall Information option within the...
Global Warranty - Data Entry Tips - 02/04/2010
... in this field may include circuit numbers, connector numbers/names, document ID from SI, area of oil leak, test measurements, diagnostic trouble codes, etc. ...
From the Desk of a Service Manager - 04/13/2010
... few GWM changes that may throw you for a loop:The 3 C's are entered with the transactionWhen routing a transaction for GM authorization no dealer self-authorization codes are submittedTowing and rental labor operations are no longer usedBattery codes...
Part Ceiling Exceeded - 03/11/2010
... your authorization empowerment that the parameters for approving excessive part transactions changed when you transitioned to GWM. Most service agents are now empowered to approve excessive part transactions up to $1,000.The increased empowerment provides...
Reject Code 242 - 03/11/2010
... are no longer sent to the Fixed Operations Manager (FOM) or "rep", for review and payment. This change went into effect 11/2/09. As was the case previously, it is very important to explain the circumstances and reasons for your request in comments with...
Forum - 03/24/2020
... an invoice based on a policy decision that makes it warranty. Once they have the invoice you just change the claim to labor and your $45.00 admin for ESC handling. Be sure it is signed for policy and be sure to follow the process for doing a PET...
Forum - 08/27/2019
... on customer pay/internal job cards for continuity (as well as in the event a repair changes from customer pay to warranty). ...
did you know? - 07/10/2019
did you know you should/can charge pag oil for ac claims? did you know you can claim $20 admin fee for paperwork only request? did you know regeneration can be claimed using labor op 4025942? did you know some procedure descriptions are described on doc...
Forum - 10/01/2019
... address situations where the job card was written as c/p, but due to a powertrain related issue is changed to warranty. ewill3rd: Nothing specific to PDI time documentation in either P&P or within a SI document...that I am aware of either.  ...
Forum - 05/27/2022
Kristen, I have an excel sheet I have been working on since they changed the program that is much more comprehensive and organized than this one. If you guys would like to have it as a reference I would be happy to post it or email it to you. I don't...
Forum - 05/12/2022
... make sure whoever does it is qualified for sure, I think I saw a video recently of the filter change and it is a touch more complicated than I first thought. I don't think GM holds you accountable for tech training as long as your dealer is "corvett...
Forum - 06/22/2022
... I told them that if that is their policy then all they have to do to remove the confusion is change 1 word, from registered in to sold in. And they won't do it. ...
Files and Organization - 12/10/2021
... Trans file. Another advantage is that you have a history of docs and if the coverage changes,,,which happens lots,,,then you have the reference material to see when it did and if your older claim complied to the rules at the time it was written...if...
Forum - 03/25/2022
If I use my google translate app to change this from GM speak to English I would say that the key phrase in that sentence is "as published in the GM Labor Time Guide" so for some reason they are just talking about a published add time. I also notice that...
Forum - 09/01/2021
... that when a tech uses a service bulletin I print it and attach it to the invoice because if they change it, it's gone. I'm with Mary on add times. If your techs are surfacing rotors they had best have a good reason. SI clearly states not to surface rotors...
Forum - 08/10/2021
... and no other warranty work, if memory serves, they do not need to punch at all. Now, if they even change a bulb under warranty, they are no longer exempt from not punching on maintenance visits....
Forum - 05/25/2021
... serviced and I made the SM order parts to get them back in here to be fixed correctly and now GM changes their position, however, the service procedures still indicate these are single-use and not to be reused. So the next question is are we supposed...
Forum - 04/14/2023
... PDI LPO's need to be scanned, so we scan them just to be safe. You never know when GM will change the requirement. ...
Forum - 03/21/2023
Anytime WSC or GM make a change to a claim they document the reason in the comment field. Go into global warranty and pull your job card up, click it and scroll to the bottom. The person's name will be listed and an explanation for the action taken will...
Forum - 10/20/2022
Go to "Service Forms" and look under General Information, down the screen is the "Field Action Status Change Form CAM_03" you can fill out and submit. I have not used this form, I did a few with the old process and the CAM02.
Battery Claims docs to help processing - 01/30/2023
... checking and putting on the battery slip that we submit for payment. The owner might have changed out the battery for one with a different CCA rating for a variety of reasons and we are being held responsible. Soo,,,my solution to this...
Forum - 05/15/2023
... may make some exceptions right now. Service Manager needs to be made aware of these so that changes can be made now. Afer this month we are at 0% and GM can stop paying claims and the dealership starts losing money because of it. I feel like...
Adding a line to a claim - 03/01/2024
... want to confirm I'm resubmitting this correctly.One line 1 remove part #85535098 and remove OLH, change base to 1.2 and diag to .3 =1.5next line add part #85535098 and have base as 1.2 and diag .3 =1.5 to have both equal a total of 3.0 hrs Than...
Forum - 03/11/2024
... to the App Center, look for Service Forms then to General Information. Field Action Status Change Form CAM 03 You fill in the the information and send it in with copy of the repair order that shows it is out of bumper to bumper and it will be manually...
Forum - 04/08/2024
... participation amount. The language they used on the older form made more sense so they had to change it....
Dealer Empowerment Update - 07/27/2021
Bulletin 11-00-89-005 was updated last month and one of the changes made was the dollar amount allowed for a vehicle payment reimbursement. Below are the new dollar limits: 2020-2021 Silverado & Sierra 1500 - Up to $2,500 2021 Corvette, Escalade,...
2022 Policies & Procedures Updates - 03/28/2022
... Procedures manual was updated in March, as usually happens once a year. Many of the updates are changes made and announced last year so while they are not new policies, they are now documented in the P&P manual. Some updates are just a matter of...
March 2023 Recall Update - 02/28/2023
... Before Entering the Repair Garage” and “Adjusting the SOC” sections. The changes are intended to bring this dealer bulletin current to existing customer facing State of Charge (SOC) guidance. The revision includes the requirement of...
September 2021 Recall Update - 08/30/2021
... 1500 vehicles are included in the program. Customer Satisfaction Recall N212326940-01 Engine Oil Cooler Lines Detaching from Crimp: The recall update addresses the labor time in the warranty section and service procedure section. Certain 2019 Chevrolet...
The Fundamentals - 05/29/2019
... and accepted paid within 180 days. Reasons why transactions may go over-age: lost job card, change in management, or change in warranty administration. Review scanned documents prior to transaction submission, ensuring all pages are included and...
Complimentary Scheduled Maintenance - 09/27/2017
... Scheduled Maintenance Programs. Keep the following in mind when performing these services: The oil life percentage must be recorded on the job card at the time of each service. A completed copy of the MPVI form must be attached to the job card. Only...
Warranty Part Retention - 10/24/2017
... cutting a hole in the tire sidewall of at least one inch in diameter with a hole-saw or a drill. Oil filters may be disposed immediately and fluids replaced as part of a warranty repair are not required to be retained. The parts retention area...
Consumable Parts - 11/21/2017
... charged. The bulletin was recently updated to add 1234YF Tracer Dye and remove J-44341 Pag Oil and Brake Align Correction Plate information. ...
Rear Cargo Mat - 04/03/2014
... and the Chrome, Appearance and Cargo package (PDY-2LT) on the 2014 Equinox. The package names will change to the following:1LT-Chrome and Convenience Package (PDX)2LT-Chrome and Appearance Package (PDY) ...
Parts Scrapping Report - 05/09/2014
... "Completed" does not display after 10 seconds, click on the "Refresh" button and the status should change to "Completed".From the "Transaction Search Results" screen, click on the "Export" icon to export the results to Excel. If Excel is not available,...
... make sure whoever does it is qualified for sure, I think I saw a video recently of the filter change and it is a touch more complicated than I first thought. I don't think GM holds you accountable for tech training as long as your dealer is "corvett...
Forum - 06/22/2022
... I told them that if that is their policy then all they have to do to remove the confusion is change 1 word, from registered in to sold in. And they won't do it. ...
Files and Organization - 12/10/2021
... Trans file. Another advantage is that you have a history of docs and if the coverage changes,,,which happens lots,,,then you have the reference material to see when it did and if your older claim complied to the rules at the time it was written...if...
Forum - 03/25/2022
If I use my google translate app to change this from GM speak to English I would say that the key phrase in that sentence is "as published in the GM Labor Time Guide" so for some reason they are just talking about a published add time. I also notice that...
Forum - 09/01/2021
... that when a tech uses a service bulletin I print it and attach it to the invoice because if they change it, it's gone. I'm with Mary on add times. If your techs are surfacing rotors they had best have a good reason. SI clearly states not to surface rotors...
Forum - 08/10/2021
... and no other warranty work, if memory serves, they do not need to punch at all. Now, if they even change a bulb under warranty, they are no longer exempt from not punching on maintenance visits....
Forum - 05/25/2021
... serviced and I made the SM order parts to get them back in here to be fixed correctly and now GM changes their position, however, the service procedures still indicate these are single-use and not to be reused. So the next question is are we supposed...
Forum - 04/14/2023
... PDI LPO's need to be scanned, so we scan them just to be safe. You never know when GM will change the requirement. ...
Forum - 03/21/2023
Anytime WSC or GM make a change to a claim they document the reason in the comment field. Go into global warranty and pull your job card up, click it and scroll to the bottom. The person's name will be listed and an explanation for the action taken will...
Forum - 10/20/2022
Go to "Service Forms" and look under General Information, down the screen is the "Field Action Status Change Form CAM_03" you can fill out and submit. I have not used this form, I did a few with the old process and the CAM02.
Battery Claims docs to help processing - 01/30/2023
... checking and putting on the battery slip that we submit for payment. The owner might have changed out the battery for one with a different CCA rating for a variety of reasons and we are being held responsible. Soo,,,my solution to this...
Forum - 05/15/2023
... may make some exceptions right now. Service Manager needs to be made aware of these so that changes can be made now. Afer this month we are at 0% and GM can stop paying claims and the dealership starts losing money because of it. I feel like...
Adding a line to a claim - 03/01/2024
... want to confirm I'm resubmitting this correctly.One line 1 remove part #85535098 and remove OLH, change base to 1.2 and diag to .3 =1.5next line add part #85535098 and have base as 1.2 and diag .3 =1.5 to have both equal a total of 3.0 hrs Than...
Forum - 03/11/2024
... to the App Center, look for Service Forms then to General Information. Field Action Status Change Form CAM 03 You fill in the the information and send it in with copy of the repair order that shows it is out of bumper to bumper and it will be manually...
Forum - 04/08/2024
... participation amount. The language they used on the older form made more sense so they had to change it....
Dealer Empowerment Update - 07/27/2021
Bulletin 11-00-89-005 was updated last month and one of the changes made was the dollar amount allowed for a vehicle payment reimbursement. Below are the new dollar limits: 2020-2021 Silverado & Sierra 1500 - Up to $2,500 2021 Corvette, Escalade,...
2022 Policies & Procedures Updates - 03/28/2022
... Procedures manual was updated in March, as usually happens once a year. Many of the updates are changes made and announced last year so while they are not new policies, they are now documented in the P&P manual. Some updates are just a matter of...
March 2023 Recall Update - 02/28/2023
... Before Entering the Repair Garage” and “Adjusting the SOC” sections. The changes are intended to bring this dealer bulletin current to existing customer facing State of Charge (SOC) guidance. The revision includes the requirement of...
September 2021 Recall Update - 08/30/2021
... 1500 vehicles are included in the program. Customer Satisfaction Recall N212326940-01 Engine Oil Cooler Lines Detaching from Crimp: The recall update addresses the labor time in the warranty section and service procedure section. Certain 2019 Chevrolet...
The Fundamentals - 05/29/2019
... and accepted paid within 180 days. Reasons why transactions may go over-age: lost job card, change in management, or change in warranty administration. Review scanned documents prior to transaction submission, ensuring all pages are included and...
Complimentary Scheduled Maintenance - 09/27/2017
... Scheduled Maintenance Programs. Keep the following in mind when performing these services: The oil life percentage must be recorded on the job card at the time of each service. A completed copy of the MPVI form must be attached to the job card. Only...
Warranty Part Retention - 10/24/2017
... cutting a hole in the tire sidewall of at least one inch in diameter with a hole-saw or a drill. Oil filters may be disposed immediately and fluids replaced as part of a warranty repair are not required to be retained. The parts retention area...
Consumable Parts - 11/21/2017
... charged. The bulletin was recently updated to add 1234YF Tracer Dye and remove J-44341 Pag Oil and Brake Align Correction Plate information. ...
Rear Cargo Mat - 04/03/2014
... and the Chrome, Appearance and Cargo package (PDY-2LT) on the 2014 Equinox. The package names will change to the following:1LT-Chrome and Convenience Package (PDX)2LT-Chrome and Appearance Package (PDY) ...
Parts Scrapping Report - 05/09/2014
... "Completed" does not display after 10 seconds, click on the "Refresh" button and the status should change to "Completed".From the "Transaction Search Results" screen, click on the "Export" icon to export the results to Excel. If Excel is not available,...
Service Consultant Dashboard - 04/03/2014
... end date of the program, the check mark, and green highlight will be removed and the Status will change to Expired.While the use of IVH is an effective means of determining program eligibility and claim details for the customer's vehicle, it is imperative...
Older and Non-GM Rental Vehicles - 09/09/2014
... be used for a rental if a GM vehicle is not available. Questions have arose concerning if the change in the Courtesy Transportation Program is just for vehicles involved with the Ignition Recall or can a non-GM or older vehicle be given to a customer...
Warranty Parts Center - 06/06/2014
... preparing an engine for tear down, a staff member demonstrated the significant importance of an oil filter...a simple thing, but still very important to an engine's "well-being". Technicians and engineers in both the engine and transmission areas expressed...
Option C - 11/25/2014
... 1, 2014. The annual CPI percentage is obtained by averaging each month's percent of change from December of the previous year throughNovember of the current year. The current CPI adjustment rate is at 1.53%, however, GM will provide a guaranteed...
2016 Model Year Warranty Coverage - 03/26/2015
... and 2/24,000 maintenance programs (maximum four service visits), are not affected by the changes. IVH will reflect the specific coverage by VIN, enabling the dealer to accurately identify powertrain and brand maintenance coverage at time of se...
Bulletin Updates - 01/21/2015
Bulletin 11-00-89-004, Change in Product Field Action Customer Reimbursement Procedure, has been revised to include the 2012 through 2015 model years. The Customer Reimbursement Request Form (CRRF) now includes a section at the bottom of the form for...
Transportation Claim Fast Facts - 01/21/2015
... the Carrier, neither the Service Agent nor the Carrier's copies of the Delivery Receipt are to be changed. The Carrier copy of the Delivery Receipt establishes liability for transportation exceptions.A two-digit damage area code, two-digit damage type,...
Diagnostic Time Service Management Approval - 12/19/2014
A significant change has been made when claiming diagnostic/add time in addition to published base time. This time now requires service management approval. All published base time shown in the Labour Time Guide includes some diagnosis time. Certain...
Customer Signatures - 10/26/2016
... for all charges at the time the job card is written and while the customer is present. Any changes regarding who is responsible for the charges require service management authorization prior to repairs being completed. (P&P Article 3.2.4) Order...
Bulletin Update - 08/23/2016
... US or Canada. The Canadian Dealer information has been updated. The bulletin also reflects a change within the "When testing batteries" section of the bulletin. After connecting the Midtronics Battery Tester, select "Out of Vehicle," and select...
Reject of the Month - 05/23/2016
... include the latest revisions to the list of Reject Codes available in Appendix D. Error Code Changes:Error Message 170: VIN & 1 is not assigned to any field action. This message was displayed when a field action transaction type is used and...
New Battery Transaction Requirements - 04/28/2016
... a copy of the GR8 test printout to the warranty transaction to ensure timely payment. This change came about as a result of a review of recently submitted battery replacement transactions. A large number of transactions were submitted with an invalid...
Global Warranty User Manual Updated - 04/08/2016
... receipt of parts at the WPC, WPC debit processElectronic Service Centers: handling electronic exchange components with the following transaction types: ZREG, ZREG with policy decision, ZPTI, and ZSET Appendix A: Complaint CodesAppendix B: Cause...
Authorization to Perform Repairs - 12/01/2015
... a clear understanding for responsibility of charges at the time of job card write-up. If there are changes regarding responsibility of charges, service management is required to authorize the job card prior to repairs being performed. ...
Option C - 12/01/2015
... December 4, 2015. The annual CPI percentage is obtained by averaging each month's percent of change from December of the previous year through November of the current year. The current CPI adjustment rate is approximately 0.32%, however, GM will...
Panel and Rust-Through Perforation Repairs - 09/02/2015
The submission process for both panel and rust-through repairs has recently changed. Previously, both of these repair categories stated a set amount of time to be claimed as base time, and if additional time was needed for the repair, that time was claimed...
Re: Pre-Authorization Requests for Transmission/Engine/Tires etc - 11/30/2011
[quote] MARKC: I think tires are the only ones that will automatically change to an accepted status. For Transmissions and Engines you are just setting up the Pre-Auth, then when you call PQC with your final line totals, etc. they can look up the Pre-Auth...
Re: IGNITION LOCK CYLINDERS - 08/12/2011
... My favorite saying to the techs when they complain is "I didn't write the LTG. If you want it changed, go through the proper process and submit a request". That usually quiets them down a bit. ☺...
Recall 10282/PCM - 06/27/2011
... that), but I have a part charged & a story that states replaced... now isnt it "illegal" to change after cust has copy ???? what would you do ?????????...
Re: Saturn parts-warranty - 04/11/2011
... and I haven't seen any difference in mark up. Maybe the repair was done before a part price change? Check your dates of repair vs. submission. If you make sure to put the correct dates in when submitting the prices should pay correctly. The only...
Re: Refrigerant - 05/11/2011
GM instituted a change on August 30, 2010 in reference to parts pricing for items that are sold in bulk quantities. Freon (bulk part number 12356150) is one of those items. The freon part number must be entered in the parts field with the correct quantity...
Re: New Web page - 01/03/2011
... that prints 2 sided copies. Anything that has more than one page, I'll go to Properties, and change to 2 sided printing. Saved a pile of paper that way! Brian...
Re: Z2262 - 03/08/2011
... cadillac maintenace program under resources. It says to use the following parts numbers. Dexos 1 Oil Part Number Price Quart 19293000 $ 3.35 Bulk - Option 1 19293002 $12.13 Bulk - Option 2 19293003 $ 9.95 Hope this helps...
2005 SUBURBAN - FUEL LEVEL SENSOR - 11/10/2010
... the right states effective date nov 1 -- my jc was written in oct... it wont give me an option to change it to oct - how do I obtain the proper info ???...
Re: GLOBAL WARRANTY (transistion) - 03/04/2010
... ADVICE WOULD BE TO CLOSE YOUR TICKETS JUST DONT SUBMIT THEM...WAIT TO SUBMIT TILL AFTER THE CHANGE...H ROUNTING IS A LITTLE MORE DIFFICULT ON SOME CLAIMS SO IF YOU CAN AVOID IT YOULL HAVE LESS HEADACHES....
... end date of the program, the check mark, and green highlight will be removed and the Status will change to Expired.While the use of IVH is an effective means of determining program eligibility and claim details for the customer's vehicle, it is imperative...
Older and Non-GM Rental Vehicles - 09/09/2014
... be used for a rental if a GM vehicle is not available. Questions have arose concerning if the change in the Courtesy Transportation Program is just for vehicles involved with the Ignition Recall or can a non-GM or older vehicle be given to a customer...
Warranty Parts Center - 06/06/2014
... preparing an engine for tear down, a staff member demonstrated the significant importance of an oil filter...a simple thing, but still very important to an engine's "well-being". Technicians and engineers in both the engine and transmission areas expressed...
Option C - 11/25/2014
... 1, 2014. The annual CPI percentage is obtained by averaging each month's percent of change from December of the previous year throughNovember of the current year. The current CPI adjustment rate is at 1.53%, however, GM will provide a guaranteed...
2016 Model Year Warranty Coverage - 03/26/2015
... and 2/24,000 maintenance programs (maximum four service visits), are not affected by the changes. IVH will reflect the specific coverage by VIN, enabling the dealer to accurately identify powertrain and brand maintenance coverage at time of se...
Bulletin Updates - 01/21/2015
Bulletin 11-00-89-004, Change in Product Field Action Customer Reimbursement Procedure, has been revised to include the 2012 through 2015 model years. The Customer Reimbursement Request Form (CRRF) now includes a section at the bottom of the form for...
Transportation Claim Fast Facts - 01/21/2015
... the Carrier, neither the Service Agent nor the Carrier's copies of the Delivery Receipt are to be changed. The Carrier copy of the Delivery Receipt establishes liability for transportation exceptions.A two-digit damage area code, two-digit damage type,...
Diagnostic Time Service Management Approval - 12/19/2014
A significant change has been made when claiming diagnostic/add time in addition to published base time. This time now requires service management approval. All published base time shown in the Labour Time Guide includes some diagnosis time. Certain...
Customer Signatures - 10/26/2016
... for all charges at the time the job card is written and while the customer is present. Any changes regarding who is responsible for the charges require service management authorization prior to repairs being completed. (P&P Article 3.2.4) Order...
Bulletin Update - 08/23/2016
... US or Canada. The Canadian Dealer information has been updated. The bulletin also reflects a change within the "When testing batteries" section of the bulletin. After connecting the Midtronics Battery Tester, select "Out of Vehicle," and select...
Reject of the Month - 05/23/2016
... include the latest revisions to the list of Reject Codes available in Appendix D. Error Code Changes:Error Message 170: VIN & 1 is not assigned to any field action. This message was displayed when a field action transaction type is used and...
New Battery Transaction Requirements - 04/28/2016
... a copy of the GR8 test printout to the warranty transaction to ensure timely payment. This change came about as a result of a review of recently submitted battery replacement transactions. A large number of transactions were submitted with an invalid...
Global Warranty User Manual Updated - 04/08/2016
... receipt of parts at the WPC, WPC debit processElectronic Service Centers: handling electronic exchange components with the following transaction types: ZREG, ZREG with policy decision, ZPTI, and ZSET Appendix A: Complaint CodesAppendix B: Cause...
Authorization to Perform Repairs - 12/01/2015
... a clear understanding for responsibility of charges at the time of job card write-up. If there are changes regarding responsibility of charges, service management is required to authorize the job card prior to repairs being performed. ...
Option C - 12/01/2015
... December 4, 2015. The annual CPI percentage is obtained by averaging each month's percent of change from December of the previous year through November of the current year. The current CPI adjustment rate is approximately 0.32%, however, GM will...
Panel and Rust-Through Perforation Repairs - 09/02/2015
The submission process for both panel and rust-through repairs has recently changed. Previously, both of these repair categories stated a set amount of time to be claimed as base time, and if additional time was needed for the repair, that time was claimed...
Re: Pre-Authorization Requests for Transmission/Engine/Tires etc - 11/30/2011
[quote] MARKC: I think tires are the only ones that will automatically change to an accepted status. For Transmissions and Engines you are just setting up the Pre-Auth, then when you call PQC with your final line totals, etc. they can look up the Pre-Auth...
Re: IGNITION LOCK CYLINDERS - 08/12/2011
... My favorite saying to the techs when they complain is "I didn't write the LTG. If you want it changed, go through the proper process and submit a request". That usually quiets them down a bit. ☺...
Recall 10282/PCM - 06/27/2011
... that), but I have a part charged & a story that states replaced... now isnt it "illegal" to change after cust has copy ???? what would you do ?????????...
Re: Saturn parts-warranty - 04/11/2011
... and I haven't seen any difference in mark up. Maybe the repair was done before a part price change? Check your dates of repair vs. submission. If you make sure to put the correct dates in when submitting the prices should pay correctly. The only...
Re: Refrigerant - 05/11/2011
GM instituted a change on August 30, 2010 in reference to parts pricing for items that are sold in bulk quantities. Freon (bulk part number 12356150) is one of those items. The freon part number must be entered in the parts field with the correct quantity...
Re: New Web page - 01/03/2011
... that prints 2 sided copies. Anything that has more than one page, I'll go to Properties, and change to 2 sided printing. Saved a pile of paper that way! Brian...
Re: Z2262 - 03/08/2011
... cadillac maintenace program under resources. It says to use the following parts numbers. Dexos 1 Oil Part Number Price Quart 19293000 $ 3.35 Bulk - Option 1 19293002 $12.13 Bulk - Option 2 19293003 $ 9.95 Hope this helps...
2005 SUBURBAN - FUEL LEVEL SENSOR - 11/10/2010
... the right states effective date nov 1 -- my jc was written in oct... it wont give me an option to change it to oct - how do I obtain the proper info ???...
Re: GLOBAL WARRANTY (transistion) - 03/04/2010
... ADVICE WOULD BE TO CLOSE YOUR TICKETS JUST DONT SUBMIT THEM...WAIT TO SUBMIT TILL AFTER THE CHANGE...H ROUNTING IS A LITTLE MORE DIFFICULT ON SOME CLAIMS SO IF YOU CAN AVOID IT YOULL HAVE LESS HEADACHES....
Re: A Question for those on Global Warranty already - 02/05/2010
... better than Reynolds. Takes you right through the claim to review it and make any necessary changes. It's done through PMT under Manufacturer functions. -We're on ADP Drive. I'm liking ADP overall, the only thing for warranty is you have to do...
Re: REYNOLDS USERS! - 04/08/2010
... OF THE SCREEN. IF ALL OF THE HOURS ARE ENTERED INTO THE LHRS FIELD AND NONE IN OHRS YOU NEED TO CHANGE SO THAT YOU HAVE TIME IN BOTH LHRS AND OHRS AND PRESS ENTER. PRESS ENTER THROUGH THE REST OF THE LINE AND SELECT E=ENTER TO BACK OUT OF THE LTG. ...
Re: GMIN Conversion-Matching Training - 05/11/2010
... could you also call with the same suggestion? Perhaps if they get enough people asking they will change this. On a side note, I always use all 9 digits and was still getting a reject on one particular technician. Today all the technican numbers g...
Re: Global Warranty Management - 01/13/2010
... GWM. Also the people it will effect the most will be the Warranty Admin. With us nothing else has changed besides the way we put on warranty....
Re: Luxury Certified Pre-owned Limited Warranty, Cad SRX - 10/27/2009
... G_0000028158. The Premium Brands Certified Program (Cadillac and Hummer) has undergone some changes with the most recent manual revision in April 2009 (batteries are no longer covered items as noted in the 'What Is Not Covered' section of the manual). The...
Part Option discrepancy as reg. Warranty - 09/21/2009
... claim within 180 days from date vehicle was delivered". Just wondering where it shows the change. Thanks. ...
Re: GM CERTIFIED - 02/27/2008
... run as regular warranty. If it shows under service contract then it goes through GMPP. Since the changes with GM Cert. it's all through regular warranty now. I think most of the ones through GMPP have probably expired by now. ...
Re: Tire Claim - 07/15/2008
... good comment? [/quote] [/quote] I would be worried about the alignment though-didn't p and p change the mileage limits and you have to use your empowerment now?? ...
Question - 05/02/2008
... give reason for overage and the amount was paid even though it was over $100.00. Has there been a change in policy I'm unaware of the makes paying that out of the DVMs ability? Thanks in advance for any help you can give....
Re: Record Keeping - 07/08/2008
... does anyone keep a "log" book of what did/didn't get paid-something other than the schedule (which changes from week to week) that keeps track of all the claims that have been submitted? ...
Re: AUTH B - 08/11/2008
... repair also related) My reject rate is high anyway, I won't ever get it to improve unless I can change Management's mind on how to run a service dept.! (sigh.......) Brian...
Forum - 02/20/2017
... I have found this forum to be my best source of information. Use it. Things constantly change. If you can't find the answer, make a new post with your question, someone will try to help you. Good luck!! ...
Forum - 02/14/2017
... Vehicle Storage, and PDI Policy Manual Article 3.1.1: If additional fluids i.e. engine oil, transmission fluid, coolant, DEF fluid (diesel applications), Optikleen are added during PDI, Service Agent is entitled to only the corresponding amount...
Forum - 11/13/2017
Hi Kristen, I went and looked as you suggested. I hope HOPE they have changed since 2015 to 2016.. Lordy I am in so much trouble *sigh*
Forum - 11/15/2017
I have got to get out of saying 12/12 for part warranties. I am still not used to the unlimited miles change. The accessories I add to the build are steps, remote starts, dvd headrests, emblems, hitch packages and bug guards/vent visors. I have...
Forum - 10/03/2018
... made the client think there was a leak if the tech saw no sign of one? Or are you saying there was oil everywhere and he cleaned it off but it didn't leak fast enough to isolate. I agree with kristen. Using a closest op will open that same can of worms....
Forum - 09/25/2018
We try to keep our Tech's up to date on new info and changes...jlwarranty helps us with that! We have seen great improvement across the board! I try to keep the flyers "in their face" and that has helped. I stop into the garage often and share that we...
What Would You Do - 09/18 - 08/20/2018
... contact once the part arrived to schedule a return visit for installation. Since an electronic exchange component was ordered, the job card was left open even though the vehicle was no longer in the shop. In the meantime, the customer contacted...
Forum - 09/14/2018
... 12 months of ownership. The Special Program Labor Operation Card will be updated to reflect these changes for the 2019MY with the release of the 2019 program guides. Thanks! ...
What Would You Do - 01/19 - 12/19/2018
... be written to address the situation? Or, if the DMS allows, re-open the customer pay job card, change it to warranty and process based on the original job card number, date, and miles. And, finally, how should the situation be documented, since...
Forum - 02/12/2019
... process for a labor increase...we were on Option C for many many years but that when away when we changed our parts department from cost plus 40 to warranty retail. I reached out to my AVM and he was unsure where to get this so called spreadsheet. My...
Re: new global connect - 09/03/2015
Thanks for the update dmarfin! Since my post on 8/24, the location of Global Messages within GlobalConnect has changed, as indicated within dmarfin's post. Important recall, stop delivery & service update information is posted on the GlobalConnect...
Re: Brake Warranty Documentation - 05/26/2016
... the bulletin pertains to brake lathe calibration. The workshop manual was revised to reflect the changes to the bulletin. Kristen / jlwarranty...
What Would You Do - 06/16 - 05/24/2016
... of the coverage limit by one week. The service manager made the decision to perform the lube, oil, filter service and tire rotation with the following notation on the job card: Customer called in for service last week when still under the Maintenance...
Re: ACCESSORY INSTALLS - 02/11/2015
... claim entry and submit as you would any other claim. When the claim is approved the status will change to Accepted. There will be no money paid for the transaction, but the vehicle build data will be updated. This will activate the accessory for Bumper...
... better than Reynolds. Takes you right through the claim to review it and make any necessary changes. It's done through PMT under Manufacturer functions. -We're on ADP Drive. I'm liking ADP overall, the only thing for warranty is you have to do...
Re: REYNOLDS USERS! - 04/08/2010
... OF THE SCREEN. IF ALL OF THE HOURS ARE ENTERED INTO THE LHRS FIELD AND NONE IN OHRS YOU NEED TO CHANGE SO THAT YOU HAVE TIME IN BOTH LHRS AND OHRS AND PRESS ENTER. PRESS ENTER THROUGH THE REST OF THE LINE AND SELECT E=ENTER TO BACK OUT OF THE LTG. ...
Re: GMIN Conversion-Matching Training - 05/11/2010
... could you also call with the same suggestion? Perhaps if they get enough people asking they will change this. On a side note, I always use all 9 digits and was still getting a reject on one particular technician. Today all the technican numbers g...
Re: Global Warranty Management - 01/13/2010
... GWM. Also the people it will effect the most will be the Warranty Admin. With us nothing else has changed besides the way we put on warranty....
Re: Luxury Certified Pre-owned Limited Warranty, Cad SRX - 10/27/2009
... G_0000028158. The Premium Brands Certified Program (Cadillac and Hummer) has undergone some changes with the most recent manual revision in April 2009 (batteries are no longer covered items as noted in the 'What Is Not Covered' section of the manual). The...
Part Option discrepancy as reg. Warranty - 09/21/2009
... claim within 180 days from date vehicle was delivered". Just wondering where it shows the change. Thanks. ...
Re: GM CERTIFIED - 02/27/2008
... run as regular warranty. If it shows under service contract then it goes through GMPP. Since the changes with GM Cert. it's all through regular warranty now. I think most of the ones through GMPP have probably expired by now. ...
Re: Tire Claim - 07/15/2008
... good comment? [/quote] [/quote] I would be worried about the alignment though-didn't p and p change the mileage limits and you have to use your empowerment now?? ...
Question - 05/02/2008
... give reason for overage and the amount was paid even though it was over $100.00. Has there been a change in policy I'm unaware of the makes paying that out of the DVMs ability? Thanks in advance for any help you can give....
Re: Record Keeping - 07/08/2008
... does anyone keep a "log" book of what did/didn't get paid-something other than the schedule (which changes from week to week) that keeps track of all the claims that have been submitted? ...
Re: AUTH B - 08/11/2008
... repair also related) My reject rate is high anyway, I won't ever get it to improve unless I can change Management's mind on how to run a service dept.! (sigh.......) Brian...
Forum - 02/20/2017
... I have found this forum to be my best source of information. Use it. Things constantly change. If you can't find the answer, make a new post with your question, someone will try to help you. Good luck!! ...
Forum - 02/14/2017
... Vehicle Storage, and PDI Policy Manual Article 3.1.1: If additional fluids i.e. engine oil, transmission fluid, coolant, DEF fluid (diesel applications), Optikleen are added during PDI, Service Agent is entitled to only the corresponding amount...
Forum - 11/13/2017
Hi Kristen, I went and looked as you suggested. I hope HOPE they have changed since 2015 to 2016.. Lordy I am in so much trouble *sigh*
Forum - 11/15/2017
I have got to get out of saying 12/12 for part warranties. I am still not used to the unlimited miles change. The accessories I add to the build are steps, remote starts, dvd headrests, emblems, hitch packages and bug guards/vent visors. I have...
Forum - 10/03/2018
... made the client think there was a leak if the tech saw no sign of one? Or are you saying there was oil everywhere and he cleaned it off but it didn't leak fast enough to isolate. I agree with kristen. Using a closest op will open that same can of worms....
Forum - 09/25/2018
We try to keep our Tech's up to date on new info and changes...jlwarranty helps us with that! We have seen great improvement across the board! I try to keep the flyers "in their face" and that has helped. I stop into the garage often and share that we...
What Would You Do - 09/18 - 08/20/2018
... contact once the part arrived to schedule a return visit for installation. Since an electronic exchange component was ordered, the job card was left open even though the vehicle was no longer in the shop. In the meantime, the customer contacted...
Forum - 09/14/2018
... 12 months of ownership. The Special Program Labor Operation Card will be updated to reflect these changes for the 2019MY with the release of the 2019 program guides. Thanks! ...
What Would You Do - 01/19 - 12/19/2018
... be written to address the situation? Or, if the DMS allows, re-open the customer pay job card, change it to warranty and process based on the original job card number, date, and miles. And, finally, how should the situation be documented, since...
Forum - 02/12/2019
... process for a labor increase...we were on Option C for many many years but that when away when we changed our parts department from cost plus 40 to warranty retail. I reached out to my AVM and he was unsure where to get this so called spreadsheet. My...
Re: new global connect - 09/03/2015
Thanks for the update dmarfin! Since my post on 8/24, the location of Global Messages within GlobalConnect has changed, as indicated within dmarfin's post. Important recall, stop delivery & service update information is posted on the GlobalConnect...
Re: Brake Warranty Documentation - 05/26/2016
... the bulletin pertains to brake lathe calibration. The workshop manual was revised to reflect the changes to the bulletin. Kristen / jlwarranty...
What Would You Do - 06/16 - 05/24/2016
... of the coverage limit by one week. The service manager made the decision to perform the lube, oil, filter service and tire rotation with the following notation on the job card: Customer called in for service last week when still under the Maintenance...
Re: ACCESSORY INSTALLS - 02/11/2015
... claim entry and submit as you would any other claim. When the claim is approved the status will change to Accepted. There will be no money paid for the transaction, but the vehicle build data will be updated. This will activate the accessory for Bumper...
one concern two failures - 10/28/2014
I know I've read this somewhere, can't for the life of me find it, anyone know? customer comes in with an engine oil leak. Tech gets into the job finds the engine front cover leaking and the water pump. Water pump on the engine front cover line will...
What Would You Do - 01/15 - 12/19/2014
... pump to address the whine noise when turning and a new front cover gasket to correct the engine oil leak, with time documentation indicated with each added operation. Once the repairs were complete, the warranty administrator received the transaction...
Re: PDI FLUIDS - 12/26/2014
This is what I got Error 232 : Repeat Repair. The same Labour Code 0590052 was found on Job Card 258831. Error 229 : Repeat Repair. Labour Code 0590052 on Job Card 258831 is related to Labour Code 0590052. I put auth R nothing changed
What Would You Do - 11/16 - 10/26/2016
... portfolio. In addition to fuel delivery, Cadillac owners may also receive jump start, flat tire change, lockout assistance, and light vehicle repair services. When the fuel delivery call came for the 2012 SRX, the dealership responded and...
Warranty Help Cards - 10/14/2016
We are actively updating many of the Warranty Help Cards to reflect the recent Policy and Procedure changes. The updated cards will be released soon! Thanks everyone! Kristen
Forum - 12/15/2016
... a way that works for your service department. This works for us so I don't see making any changes to it. I think it's easier to fix things before the paperwork is closed so that what you're looking at makes sense as well as anyone else who...
Forum - 12/02/2016
... the repairs. No need for add on authorization as no lines were added to the job card, only a change from customer pay to warranty. Thanks heckandarn for your response!...
Re: gm message G-0000135297 - 10/30/2012
I found the message you were looking for, however I did not see labor Op z2390. Here is what is listed: Z2397 for Buick Z2398 for GMC * 20 for conventional/dexos * 45 for Diesel Oil Not sure if this is what you were looking for or not.
Re: Complaint Codes - 01/15/2013
... Code". [/quote] I'm also on ADP and have seen the same thing with some of the new codes. I changed it to a similar code in the same category and got it to go through. Maybe ADP hasn't loaded all the new codes yet??...
Re: cpo maintenance rejecting - 05/07/2012
... $60 Put the dollar amount in Net/Miscellaneous Also, the bulletin requests the oil life percentage noted in comments....
Re: GMPP SMARTCARE MAINTENANCE - 07/05/2012
... 0.5* *if applicable, add .3 to reprogram TPM sensor and submit as OLH ...and yes, delete the oil and filter and put the total in NET....
Forum - 09/26/2016
... Warranty Administration Announcements" and have a question...Effective October 1, 2016 changes to the Courtesy Transportation Program, a customer is eligible for Courtesy Trasportation during Field Action repairs only if: Still under Bumper-to-Bumper,...
Forum - 01/15/2019
... terms based on the date of the original purchased part. There appears to have been a few changes with that statement in the P&P over the course of 2018 which may have created the confusion. The policy was clarified with the August...
Forum - 12/18/2018
Hi Karyl! Yes, the factory included maintenance program for 2019MY vehicles has changed. Customers receive one maintenance service which must be used within the first year of ownership. Take a look at the recently updated Special Program Labor Operations...
Forum - 10/04/2018
... to perform repairs (refer to Article 3.2.4 for details) Job cards that have been altered or changed are subject to debit....
Forum - 06/05/2018
... refrigerant system. The fluorescent dye mixes and flows with the air conditioning compressor oil throughout the refrigerant system. The only time adding additional fluorescent dye is required is after flushing the air conditioning system. Fluid Leak...
Forum - 04/25/2018
There were no changes made to battery warranty coverage. (reference Global Message GCUS-9-5688) The following are battery references from the Service Policies and Procedures Manual. Policies & Procedures Article 2.8.2: Batteries replaced during the...
Forum - 05/01/2018
... I leave the pricing to my parts manager and if GM pays differently I have an account to push the change to and from. (not sure what you do) Make sure you have your evac and recharge slips to show actual quantity used. cnk, I don't think the new machine...
Forum - 03/22/2018
... time that can be paid to the technician for the extra effort in finding the source of an oil or coolant leak. The labor time to perform a fluid leak analyze is 0.1 – 0.5 and is claimed in the additional labor time field with the...
Forum - 11/08/2017
... under Misc Net Item Type and list the quantity used in the repair. I submit sealant with oil pan repairs but that's about it. It sounds like a shop supply in the scenario you wrote about though. You could probably put it in misc net. ...
Forum - 05/30/2017
Thanks for the What Would You Do responses! Job line 1: Management must authorize any changes regarding who is responsible for charges prior to repairs being completed. Job line 3: Add on lines must first be inspected and verified by management before...
Re: need a labor op... - 07/17/2008
Sensor, Engine Oil Level - Replace OPERATION NUMBER: N4580 Coverage Code: D Engine Code 1 LABOR TIME: 1.5 Except Engine Code 1 LABOR TIME: 0.3 Diagnosis Time: You may claim up to the allowable labor hours depending on actual time performing diagnosis....
Forum - 10/23/2007
... it's just the way the labor ops are set up. You did not specify whether you put the dye in the oil or the coolant. Both can leak out of an intake gasket. If you put the dye in the coolant i would use J9994 as the op. ---------------------- Tim Warranty...
What Would You Do? 02/08 - 02/25/2008
... A short time later the customer brought the vehicle back to the dealership with the concern of oil in the coolant, causing the engine to overheat and fail. After a factory trained technician spent an excessive amount of time diagnosing the vehicle, it...
Roadside Assistance - 07/26/2017
... (select markets) Battery jump start Lock out assistance Trip interruption assistance Flat tire change or Tire Inflator Kit Service Reunite tow All roadside assistance programs excluding service provided by Cadillac roadside service technicians are provided...
I know I've read this somewhere, can't for the life of me find it, anyone know? customer comes in with an engine oil leak. Tech gets into the job finds the engine front cover leaking and the water pump. Water pump on the engine front cover line will...
What Would You Do - 01/15 - 12/19/2014
... pump to address the whine noise when turning and a new front cover gasket to correct the engine oil leak, with time documentation indicated with each added operation. Once the repairs were complete, the warranty administrator received the transaction...
Re: PDI FLUIDS - 12/26/2014
This is what I got Error 232 : Repeat Repair. The same Labour Code 0590052 was found on Job Card 258831. Error 229 : Repeat Repair. Labour Code 0590052 on Job Card 258831 is related to Labour Code 0590052. I put auth R nothing changed
What Would You Do - 11/16 - 10/26/2016
... portfolio. In addition to fuel delivery, Cadillac owners may also receive jump start, flat tire change, lockout assistance, and light vehicle repair services. When the fuel delivery call came for the 2012 SRX, the dealership responded and...
Warranty Help Cards - 10/14/2016
We are actively updating many of the Warranty Help Cards to reflect the recent Policy and Procedure changes. The updated cards will be released soon! Thanks everyone! Kristen
Forum - 12/15/2016
... a way that works for your service department. This works for us so I don't see making any changes to it. I think it's easier to fix things before the paperwork is closed so that what you're looking at makes sense as well as anyone else who...
Forum - 12/02/2016
... the repairs. No need for add on authorization as no lines were added to the job card, only a change from customer pay to warranty. Thanks heckandarn for your response!...
Re: gm message G-0000135297 - 10/30/2012
I found the message you were looking for, however I did not see labor Op z2390. Here is what is listed: Z2397 for Buick Z2398 for GMC * 20 for conventional/dexos * 45 for Diesel Oil Not sure if this is what you were looking for or not.
Re: Complaint Codes - 01/15/2013
... Code". [/quote] I'm also on ADP and have seen the same thing with some of the new codes. I changed it to a similar code in the same category and got it to go through. Maybe ADP hasn't loaded all the new codes yet??...
Re: cpo maintenance rejecting - 05/07/2012
... $60 Put the dollar amount in Net/Miscellaneous Also, the bulletin requests the oil life percentage noted in comments....
Re: GMPP SMARTCARE MAINTENANCE - 07/05/2012
... 0.5* *if applicable, add .3 to reprogram TPM sensor and submit as OLH ...and yes, delete the oil and filter and put the total in NET....
Forum - 09/26/2016
... Warranty Administration Announcements" and have a question...Effective October 1, 2016 changes to the Courtesy Transportation Program, a customer is eligible for Courtesy Trasportation during Field Action repairs only if: Still under Bumper-to-Bumper,...
Forum - 01/15/2019
... terms based on the date of the original purchased part. There appears to have been a few changes with that statement in the P&P over the course of 2018 which may have created the confusion. The policy was clarified with the August...
Forum - 12/18/2018
Hi Karyl! Yes, the factory included maintenance program for 2019MY vehicles has changed. Customers receive one maintenance service which must be used within the first year of ownership. Take a look at the recently updated Special Program Labor Operations...
Forum - 10/04/2018
... to perform repairs (refer to Article 3.2.4 for details) Job cards that have been altered or changed are subject to debit....
Forum - 06/05/2018
... refrigerant system. The fluorescent dye mixes and flows with the air conditioning compressor oil throughout the refrigerant system. The only time adding additional fluorescent dye is required is after flushing the air conditioning system. Fluid Leak...
Forum - 04/25/2018
There were no changes made to battery warranty coverage. (reference Global Message GCUS-9-5688) The following are battery references from the Service Policies and Procedures Manual. Policies & Procedures Article 2.8.2: Batteries replaced during the...
Forum - 05/01/2018
... I leave the pricing to my parts manager and if GM pays differently I have an account to push the change to and from. (not sure what you do) Make sure you have your evac and recharge slips to show actual quantity used. cnk, I don't think the new machine...
Forum - 03/22/2018
... time that can be paid to the technician for the extra effort in finding the source of an oil or coolant leak. The labor time to perform a fluid leak analyze is 0.1 – 0.5 and is claimed in the additional labor time field with the...
Forum - 11/08/2017
... under Misc Net Item Type and list the quantity used in the repair. I submit sealant with oil pan repairs but that's about it. It sounds like a shop supply in the scenario you wrote about though. You could probably put it in misc net. ...
Forum - 05/30/2017
Thanks for the What Would You Do responses! Job line 1: Management must authorize any changes regarding who is responsible for charges prior to repairs being completed. Job line 3: Add on lines must first be inspected and verified by management before...
Re: need a labor op... - 07/17/2008
Sensor, Engine Oil Level - Replace OPERATION NUMBER: N4580 Coverage Code: D Engine Code 1 LABOR TIME: 1.5 Except Engine Code 1 LABOR TIME: 0.3 Diagnosis Time: You may claim up to the allowable labor hours depending on actual time performing diagnosis....
Forum - 10/23/2007
... it's just the way the labor ops are set up. You did not specify whether you put the dye in the oil or the coolant. Both can leak out of an intake gasket. If you put the dye in the coolant i would use J9994 as the op. ---------------------- Tim Warranty...
What Would You Do? 02/08 - 02/25/2008
... A short time later the customer brought the vehicle back to the dealership with the concern of oil in the coolant, causing the engine to overheat and fail. After a factory trained technician spent an excessive amount of time diagnosing the vehicle, it...
Roadside Assistance - 07/26/2017
... (select markets) Battery jump start Lock out assistance Trip interruption assistance Flat tire change or Tire Inflator Kit Service Reunite tow All roadside assistance programs excluding service provided by Cadillac roadside service technicians are provided...
Re: Does anyone know a bulletin that talks about what is and not covered on luxury certified Cadillac's - 01/13/2010
... G_0000028158. The Premium Brands Certified Program (Cadillac and Hummer) has undergone some changes with the most recent manual revision in April 2009 (batteries are no longer covered items as noted in the 'What Is Not Covered' section of the manual)....
Re: BRAKES AND ROTORS - 05/08/2009
... Run Out (LRO) is no longer a required step when performing base brake service. Due to this change, you are no longer required to enter the LRO measurement on the repair order or in the warranty system failure code section." Dated March 26, 2009 So...
Re: Help!! - 12/31/2008
... TPM Sensors have been designed with either a replaceable grommet or valve stem that should be changed whenever a TPM Sensor is removed from a wheel. These sacrificial components act as an air seal to the wheel. The sensor assembly should NOT be replaced...
Re: NEW RENTAL RATE QUESTION... - 05/12/2010
... to be the preferred provider for warranty service replacement rentals. The significant areas of change from the previous Agreement are as follows: Tier Structure/Rate Schedule Tier 1 - All Small/Mid-Size/Other GM Vehicles - $38.00 per day Tier 2 -...
Re: Parts purchased locally. global pays less. - 10/29/2010
We change price to what we paid, mark it as trade, take the dealer price and subtract it from the 40% markup price and that goes into net as parts expedite. example: We pay: $68.71 dealer price: $59.75 dealer + 40% price: $83.65 take $83.65 - $59.75...
Re: HUMMER - COMPLIMENTARY MAINTANENCE COUPONS - 11/15/2010
Dealer Reimbursement Process: For each valid lube, oil, filter, four-tire rotation, and 27-point vehicle inspection certificate redeemed at your dealership, GM will reimburse your dealership $20. Dealers should submit claims through...
Re: GLOBAL WARRANTY MANAGEMENT AND ADP - 12/06/2010
... that my claims don't get sent to GM overnight. I am about 2 days behind. Anyone know if ADP has changed the cost of the interface/maintenance package recently? We don't use as much paper but certainly your work load is easier in the long run. I don't...
Re: Refrigerant - 05/12/2011
[quote] kristen: GM instituted a change on August 30, 2010 in reference to parts pricing for items that are sold in bulk quantities. Freon (bulk part number 12356150) is one of those items. The freon part number must be entered in the parts field with...
Re: Certified Service - 03/23/2011
... has any applicable programs attached to it. You may have to have your system administrator change your access level to be able to see it, but you can look to see if the link is already available by going to SERVICE > Access Service Marketing Info >...
Re: warranty parts debits - 08/12/2011
... waste your time. (in my opinion) I will tell you that since that fiasco, we have completely changed how we (I) deal with warranty parts. Each & every RO MUST have ME sign off as seeing the parts that were replaced. Then I place them in our warranty...
Special Policy 10240 with collateral damage - 07/29/2011
... part) and blower motor (collateral damage). Tried to A/P authorize & got the first 2 rejections. Changed it to HRoute and got the above rejections. Any suggestions? ~~~~~~~~~~~~~~~ edited: I also tried submitting without any authorizations, stil...
Re: CUST $100 MAINT CREDIT FROM GM - 12/22/2011
... maintenance visit up $100. • GMPP Smart Care - A complimentary plan providing basic lube, oil, filter and tire rotation maintenance service for GM recommended time and mileage intervals. • Component Coverage Letter (CCL) - Issued by CAC to...
Re: Hazmat components? - 01/06/2012
I found this in dealer messages. 07/13/2011 G_0000088519 Subject:Hazardous Material Returns - Status Change to Field Scrap Effective July 21, 2011 - Customer Care & Aftersales Bulletin CCA11-123 It also lists a website: For Detailed information on Hazardous...
Re: Sublet Windshield Replacement under Warranty - 10/03/2011
Per the P&P Manual: Windshield Program There is no change to the warranty claim submission process with the Genuine GM Windshield Direct Delivery Program. Warranty Claims For Warranty windshield replacement use published time for labor operation C0034...
PIO184/FRONT-REAR SIDE DOOR MOLDINGS (FYI) - 02/01/2012
... come up in S.I. - so I sent feedback Answer received back was: PI0184 will be updated to reflect change to LTG. 2010 MY should use B7866 for either front or rear moldings ** just wanted to share info in case someone else comes across this...
October 2015 Recall Update - 10/02/2015
... are involved in this recall. Some vehicles may have a condition in which the transmission oil cooler line may fracture at the connection to the transmission housing. To correct the condition dealers are to replace the automatic transmission fluid cooler...
December 2015 Recall Update - 12/01/2015
... and coupes from 1997-2004, equipped with a 3.8L V6 engine, are included in the recall. Drops of oil may be deposited on the hot exhaust manifold through hard braking, which can cause engine compartment fires. 19 minor injuries have been reported over...
January 2016 Recall Update - 01/11/2016
... involved in the upcoming recall bulletin that addresses a condition in which droplets of engine oil may be deposited on the exhaust manifold through hard braking. Parts are currently not available. When parts become available, the dealer will replace...
Is Your Job Card Filing System Compliant? - 02/02/2016
... service agents are to ensure job card document security to protect against unwanted changes, additions, or deletions. It must be identified which employees have access to records and capability to limit access of such records to only designated employees...
Certified Elite - 02/02/2016
... program has undergone some revisions for the 2016 calendar year, with one of the more significant changes being that the program is now a 12-month program. Dealers that qualify for Certified Elite status based on the 2016 program will retain Certified...
August 2016 Recall Update - 07/28/2016
... 53501-01: Tire and Loading Information Label Incorrect: The recall has been updated to reflect a change with the labor operation code. Almost 4,000 vehicles are included in the recall population that addresses an incorrect specification on the vehicles'...
October 2016 Recall Update - 09/27/2016
... covers involved vehicles for a period of 10 years/120,000 miles. Safety Recall 14574D: Engine Oil Leak on Exhaust Manifold: The Warranty Transaction and Service Procedure sections of the bulletin have been updated. The Service Procedure now contains...
Battery Policy Still In Effect - 10/26/2016
... and Procedures, as well as, applicable bulletins were again updated to reflect this change. The following battery policies still hold true:Battery replacements are restricted on 2016 and 2017 model year vehicles, as well as, any model year vehicle...
Complaint and Cause Codes - 09/27/2016
... and must be corrected.With this reject, assuming the labor operation is correct, you must change the complaint code, even if it doesn't exactly align with the customer's actual complaint. In the above example, the radiator was leaking and was replaced....
Claiming Six or More Rental Days - 02/23/2015
Last fall, the Required Operating Procedures bulletin 04-00-89-015 was updated and one of the changes was the approval process for vehicle rentals over five days. It has been a long-time policy that rentals over five days required Warranty Support Center...
... G_0000028158. The Premium Brands Certified Program (Cadillac and Hummer) has undergone some changes with the most recent manual revision in April 2009 (batteries are no longer covered items as noted in the 'What Is Not Covered' section of the manual)....
Re: BRAKES AND ROTORS - 05/08/2009
... Run Out (LRO) is no longer a required step when performing base brake service. Due to this change, you are no longer required to enter the LRO measurement on the repair order or in the warranty system failure code section." Dated March 26, 2009 So...
Re: Help!! - 12/31/2008
... TPM Sensors have been designed with either a replaceable grommet or valve stem that should be changed whenever a TPM Sensor is removed from a wheel. These sacrificial components act as an air seal to the wheel. The sensor assembly should NOT be replaced...
Re: NEW RENTAL RATE QUESTION... - 05/12/2010
... to be the preferred provider for warranty service replacement rentals. The significant areas of change from the previous Agreement are as follows: Tier Structure/Rate Schedule Tier 1 - All Small/Mid-Size/Other GM Vehicles - $38.00 per day Tier 2 -...
Re: Parts purchased locally. global pays less. - 10/29/2010
We change price to what we paid, mark it as trade, take the dealer price and subtract it from the 40% markup price and that goes into net as parts expedite. example: We pay: $68.71 dealer price: $59.75 dealer + 40% price: $83.65 take $83.65 - $59.75...
Re: HUMMER - COMPLIMENTARY MAINTANENCE COUPONS - 11/15/2010
Dealer Reimbursement Process: For each valid lube, oil, filter, four-tire rotation, and 27-point vehicle inspection certificate redeemed at your dealership, GM will reimburse your dealership $20. Dealers should submit claims through...
Re: GLOBAL WARRANTY MANAGEMENT AND ADP - 12/06/2010
... that my claims don't get sent to GM overnight. I am about 2 days behind. Anyone know if ADP has changed the cost of the interface/maintenance package recently? We don't use as much paper but certainly your work load is easier in the long run. I don't...
Re: Refrigerant - 05/12/2011
[quote] kristen: GM instituted a change on August 30, 2010 in reference to parts pricing for items that are sold in bulk quantities. Freon (bulk part number 12356150) is one of those items. The freon part number must be entered in the parts field with...
Re: Certified Service - 03/23/2011
... has any applicable programs attached to it. You may have to have your system administrator change your access level to be able to see it, but you can look to see if the link is already available by going to SERVICE > Access Service Marketing Info >...
Re: warranty parts debits - 08/12/2011
... waste your time. (in my opinion) I will tell you that since that fiasco, we have completely changed how we (I) deal with warranty parts. Each & every RO MUST have ME sign off as seeing the parts that were replaced. Then I place them in our warranty...
Special Policy 10240 with collateral damage - 07/29/2011
... part) and blower motor (collateral damage). Tried to A/P authorize & got the first 2 rejections. Changed it to HRoute and got the above rejections. Any suggestions? ~~~~~~~~~~~~~~~ edited: I also tried submitting without any authorizations, stil...
Re: CUST $100 MAINT CREDIT FROM GM - 12/22/2011
... maintenance visit up $100. • GMPP Smart Care - A complimentary plan providing basic lube, oil, filter and tire rotation maintenance service for GM recommended time and mileage intervals. • Component Coverage Letter (CCL) - Issued by CAC to...
Re: Hazmat components? - 01/06/2012
I found this in dealer messages. 07/13/2011 G_0000088519 Subject:Hazardous Material Returns - Status Change to Field Scrap Effective July 21, 2011 - Customer Care & Aftersales Bulletin CCA11-123 It also lists a website: For Detailed information on Hazardous...
Re: Sublet Windshield Replacement under Warranty - 10/03/2011
Per the P&P Manual: Windshield Program There is no change to the warranty claim submission process with the Genuine GM Windshield Direct Delivery Program. Warranty Claims For Warranty windshield replacement use published time for labor operation C0034...
PIO184/FRONT-REAR SIDE DOOR MOLDINGS (FYI) - 02/01/2012
... come up in S.I. - so I sent feedback Answer received back was: PI0184 will be updated to reflect change to LTG. 2010 MY should use B7866 for either front or rear moldings ** just wanted to share info in case someone else comes across this...
October 2015 Recall Update - 10/02/2015
... are involved in this recall. Some vehicles may have a condition in which the transmission oil cooler line may fracture at the connection to the transmission housing. To correct the condition dealers are to replace the automatic transmission fluid cooler...
December 2015 Recall Update - 12/01/2015
... and coupes from 1997-2004, equipped with a 3.8L V6 engine, are included in the recall. Drops of oil may be deposited on the hot exhaust manifold through hard braking, which can cause engine compartment fires. 19 minor injuries have been reported over...
January 2016 Recall Update - 01/11/2016
... involved in the upcoming recall bulletin that addresses a condition in which droplets of engine oil may be deposited on the exhaust manifold through hard braking. Parts are currently not available. When parts become available, the dealer will replace...
Is Your Job Card Filing System Compliant? - 02/02/2016
... service agents are to ensure job card document security to protect against unwanted changes, additions, or deletions. It must be identified which employees have access to records and capability to limit access of such records to only designated employees...
Certified Elite - 02/02/2016
... program has undergone some revisions for the 2016 calendar year, with one of the more significant changes being that the program is now a 12-month program. Dealers that qualify for Certified Elite status based on the 2016 program will retain Certified...
August 2016 Recall Update - 07/28/2016
... 53501-01: Tire and Loading Information Label Incorrect: The recall has been updated to reflect a change with the labor operation code. Almost 4,000 vehicles are included in the recall population that addresses an incorrect specification on the vehicles'...
October 2016 Recall Update - 09/27/2016
... covers involved vehicles for a period of 10 years/120,000 miles. Safety Recall 14574D: Engine Oil Leak on Exhaust Manifold: The Warranty Transaction and Service Procedure sections of the bulletin have been updated. The Service Procedure now contains...
Battery Policy Still In Effect - 10/26/2016
... and Procedures, as well as, applicable bulletins were again updated to reflect this change. The following battery policies still hold true:Battery replacements are restricted on 2016 and 2017 model year vehicles, as well as, any model year vehicle...
Complaint and Cause Codes - 09/27/2016
... and must be corrected.With this reject, assuming the labor operation is correct, you must change the complaint code, even if it doesn't exactly align with the customer's actual complaint. In the above example, the radiator was leaking and was replaced....
Claiming Six or More Rental Days - 02/23/2015
Last fall, the Required Operating Procedures bulletin 04-00-89-015 was updated and one of the changes was the approval process for vehicle rentals over five days. It has been a long-time policy that rentals over five days required Warranty Support Center...
July 2015 Recall Update - 06/30/2015
... is in process, and, once approved, the supplier will begin production.Safety Recall 14574A: Engine Oil Leak on Exhaust Manifold: The recall has been updated to add the 2004 Pontiac Grand Prix models equipped with RPO L26 or L32, 3.8L V6 engine. There...
May 2014 Recall Update - 05/09/2014
... provide EPS motor replacement for the life of the vehicle. Safety Recall 14121A: Transmission Oil Cooler Connection: The recall bulletin has been revised to include an updated part description for part number 23135704 and inclusion of a Note statement...
Policy Decisions - 02/27/2014
... user is able to monitor the status of the search result export as it is processed. The status will change from Pending, to Executing, to Completed. Once the search status is Completed, click on the Completed link to open the Transaction Search Results...
Transportation Claim Inspections Process - 05/09/2014
... and the carrier will give the service agent a signed copy. Once the delivery receipt is signed, no changes may be made to the delivery receipt. Some carriers utilize electronic delivery receipts using a hand-held device for coding and signatures. Paper...
December 2013 Recall Update - 12/09/2013
... updated for a revision to the parts information section. The quantity of part number 13580234 has changed to 2 per vehicle. The coverage affects certain 2008 and 2009 Buick Enclave, Chevrolet Traverse, GMC Acadia and Saturn Outlook vehicles. Dealers...
The User Options Tab - 12/09/2013
... the search has been completed, Ready Status will show in the Status column. Also, the Status will change to a link. The link will take the user to the Transaction Search Results screen. To better view the results, select Export to Excel. As an Excel...
Chevrolet Courtesy Transportation Program - 12/09/2013
... Guide, found in GlobalConnect message G_0000178491, dated 11/01/2013, provides details on the changes to the program. The guide lists vehicles that can be put in the program as well as what the cash allowance is for doing so. To be eligible for the cash...
Reject of the Month - 10/24/2017
... technician installed four new tire pressure sensors. No concerns were found relating to the engine oil leak, brake noise, poor shift, or with the a/c system. The warranty administrator submitted the transaction with the appropriate labor operations...
More Than Three Days Rental - 10/24/2017
Earlier this year GM changed the rental policies that limit dealers to three days rental. Days over three require DMA/DMC notification and approval. The approval must be obtained by creating a claim pre-approval request found in the Dealer Aftersales...
Electronic Exchange Program - 10/24/2017
Electronic Service Centers provide exchange service for certain components. Examples include radios, instrument clusters, and OnStar modules. When a technician determines that an electronic exchange component will need replacement, they obtain the part...
November 2017 Recall Update - 10/24/2017
... coverage that addresses a condition where thermal cycling on the combination transmission fluid/oil and AC condenser cooler creates a crack allowing refrigerant to escape. Dealers are to inspect the air conditioning condenser and replace it if necessary....
Full Disclosure - 07/25/2017
GM states in the Policy and Procedures manual that any non-approved changes to the Powertrain system on their vehicles that involve modifications, recalibrations, conversions, or the addition of non-GM approved products, are not their responsibility and...
New Cadillac CPO Limited Warranty - 02/17/2017
NEW CPO Warranty for vehicles delivered on or after March 1st, 2017. Cadillac has made changes to the Certified Pre-Owned warranty program that applies to vehicles sold on or after March 1st, 2017. This enhanced CPO warranty puts Cadillac on par with...
Warranty Repairs on Vehicles Sold in Canada - 05/22/2017
... Electronic Service Center, however, a transaction must be filed in Global Warranty to permanently change the odometer readings from KM to MI in IVH. The transaction type used is ZSET and the labor operation is 0620018. Use the current mileage displayed...
Documentation Updates - 05/22/2017
... operation. Chevrolet Bolt/Bolt EV - For Bolt/Bolt EV vehicles that do not include a transmission oil cooler, use of the J-45096 TransFlow machine is not required. Enter the word BOLT in the labor dependency field for transactions that require entry of...
OLH Approval - 01/21/2019
... above, service management approval is only required prior to the transaction submission. With this change, the only requirements your technicians must adhere to with regards to getting this extra time paid, is clocking their OLH time in the middle of...
Reject of the Month - Error code 903 - 11/29/2018
... condition. The bulletin allowed for both Mobil 1 Synthetic LV ATF DEXRON and a transmission oil filter to be claimed in the parts field of the transaction. Unfortunately, the warranty transaction submitted with the bulletin specific labor operation...
Variable Diagnostic Time Explained - 09/25/2018
... on over 1,100 labor operations increased from up to 0.3 to 1.0 on July 1st, 2018. With this change came the requirement that diagnostic time must now be clocked separately. When it was initially announced, there was confusion regarding whether this time...
January 2019 Recall Update - 12/19/2018
... ATS vehicles for a period of 6 years or 72,000 miles. Special Coverage 18369: Camshaft Oil Control Valve: The exhaust camshaft position actuator solenoid valve must be replaced in approximately 64,000 vehicles equipped with a 2.0L turbo engine....
Part Retention Update - 05/29/2019
... the retention period it effectively frees up storage space for other business purposes. This change does not impact parts retained for replacements under warranty. The retention period for warranty replaced parts remains at 15 calendar days from...
Temporary Policy Revisions - 03/27/2020
... Manuals that have been the focus of the April edition of the Warranty News. With all of the recent changes/updates that have taken place, there are a few policies that were previously put on a temporary hold and to date, remain on hold. The first...
Dealer Self-Empowerment Extension - 10/23/2019
... the WSC with a copy of the approved Empowerment Portal request attached. There has been no change to the rental policy for job cards with an open date prior to 10/7/2019, with the standard policy of obtaining pre-approval through the Empowerment...
More on Other Labor Hours - 04/29/2020
One of the updates listed as a Key Change in the Policies and Procedures manual back in March was the removal of language that indicated OLH could not be the first clock time on the job card. Previously, we were advised that OLH could not be the...
Parts Retention - 05/29/2020
... cabin/air filters) must follow the minimum retention period stated above, with the exception of oil filters and fluids. They may be disposed of immediately. Tires that are not required to be returned to the tire manufacturer are to be rendered unusable...
Shuttle Service Temporarily Expanded - 05/29/2020
... to and from the dealership and their home, workplace, or a location of their choosing. This change is to offer an option for your customers who have concerns about entering your dealership due to the current pandemic. You can inform your customers through...
... is in process, and, once approved, the supplier will begin production.Safety Recall 14574A: Engine Oil Leak on Exhaust Manifold: The recall has been updated to add the 2004 Pontiac Grand Prix models equipped with RPO L26 or L32, 3.8L V6 engine. There...
May 2014 Recall Update - 05/09/2014
... provide EPS motor replacement for the life of the vehicle. Safety Recall 14121A: Transmission Oil Cooler Connection: The recall bulletin has been revised to include an updated part description for part number 23135704 and inclusion of a Note statement...
Policy Decisions - 02/27/2014
... user is able to monitor the status of the search result export as it is processed. The status will change from Pending, to Executing, to Completed. Once the search status is Completed, click on the Completed link to open the Transaction Search Results...
Transportation Claim Inspections Process - 05/09/2014
... and the carrier will give the service agent a signed copy. Once the delivery receipt is signed, no changes may be made to the delivery receipt. Some carriers utilize electronic delivery receipts using a hand-held device for coding and signatures. Paper...
December 2013 Recall Update - 12/09/2013
... updated for a revision to the parts information section. The quantity of part number 13580234 has changed to 2 per vehicle. The coverage affects certain 2008 and 2009 Buick Enclave, Chevrolet Traverse, GMC Acadia and Saturn Outlook vehicles. Dealers...
The User Options Tab - 12/09/2013
... the search has been completed, Ready Status will show in the Status column. Also, the Status will change to a link. The link will take the user to the Transaction Search Results screen. To better view the results, select Export to Excel. As an Excel...
Chevrolet Courtesy Transportation Program - 12/09/2013
... Guide, found in GlobalConnect message G_0000178491, dated 11/01/2013, provides details on the changes to the program. The guide lists vehicles that can be put in the program as well as what the cash allowance is for doing so. To be eligible for the cash...
Reject of the Month - 10/24/2017
... technician installed four new tire pressure sensors. No concerns were found relating to the engine oil leak, brake noise, poor shift, or with the a/c system. The warranty administrator submitted the transaction with the appropriate labor operations...
More Than Three Days Rental - 10/24/2017
Earlier this year GM changed the rental policies that limit dealers to three days rental. Days over three require DMA/DMC notification and approval. The approval must be obtained by creating a claim pre-approval request found in the Dealer Aftersales...
Electronic Exchange Program - 10/24/2017
Electronic Service Centers provide exchange service for certain components. Examples include radios, instrument clusters, and OnStar modules. When a technician determines that an electronic exchange component will need replacement, they obtain the part...
November 2017 Recall Update - 10/24/2017
... coverage that addresses a condition where thermal cycling on the combination transmission fluid/oil and AC condenser cooler creates a crack allowing refrigerant to escape. Dealers are to inspect the air conditioning condenser and replace it if necessary....
Full Disclosure - 07/25/2017
GM states in the Policy and Procedures manual that any non-approved changes to the Powertrain system on their vehicles that involve modifications, recalibrations, conversions, or the addition of non-GM approved products, are not their responsibility and...
New Cadillac CPO Limited Warranty - 02/17/2017
NEW CPO Warranty for vehicles delivered on or after March 1st, 2017. Cadillac has made changes to the Certified Pre-Owned warranty program that applies to vehicles sold on or after March 1st, 2017. This enhanced CPO warranty puts Cadillac on par with...
Warranty Repairs on Vehicles Sold in Canada - 05/22/2017
... Electronic Service Center, however, a transaction must be filed in Global Warranty to permanently change the odometer readings from KM to MI in IVH. The transaction type used is ZSET and the labor operation is 0620018. Use the current mileage displayed...
Documentation Updates - 05/22/2017
... operation. Chevrolet Bolt/Bolt EV - For Bolt/Bolt EV vehicles that do not include a transmission oil cooler, use of the J-45096 TransFlow machine is not required. Enter the word BOLT in the labor dependency field for transactions that require entry of...
OLH Approval - 01/21/2019
... above, service management approval is only required prior to the transaction submission. With this change, the only requirements your technicians must adhere to with regards to getting this extra time paid, is clocking their OLH time in the middle of...
Reject of the Month - Error code 903 - 11/29/2018
... condition. The bulletin allowed for both Mobil 1 Synthetic LV ATF DEXRON and a transmission oil filter to be claimed in the parts field of the transaction. Unfortunately, the warranty transaction submitted with the bulletin specific labor operation...
Variable Diagnostic Time Explained - 09/25/2018
... on over 1,100 labor operations increased from up to 0.3 to 1.0 on July 1st, 2018. With this change came the requirement that diagnostic time must now be clocked separately. When it was initially announced, there was confusion regarding whether this time...
January 2019 Recall Update - 12/19/2018
... ATS vehicles for a period of 6 years or 72,000 miles. Special Coverage 18369: Camshaft Oil Control Valve: The exhaust camshaft position actuator solenoid valve must be replaced in approximately 64,000 vehicles equipped with a 2.0L turbo engine....
Part Retention Update - 05/29/2019
... the retention period it effectively frees up storage space for other business purposes. This change does not impact parts retained for replacements under warranty. The retention period for warranty replaced parts remains at 15 calendar days from...
Temporary Policy Revisions - 03/27/2020
... Manuals that have been the focus of the April edition of the Warranty News. With all of the recent changes/updates that have taken place, there are a few policies that were previously put on a temporary hold and to date, remain on hold. The first...
Dealer Self-Empowerment Extension - 10/23/2019
... the WSC with a copy of the approved Empowerment Portal request attached. There has been no change to the rental policy for job cards with an open date prior to 10/7/2019, with the standard policy of obtaining pre-approval through the Empowerment...
More on Other Labor Hours - 04/29/2020
One of the updates listed as a Key Change in the Policies and Procedures manual back in March was the removal of language that indicated OLH could not be the first clock time on the job card. Previously, we were advised that OLH could not be the...
Parts Retention - 05/29/2020
... cabin/air filters) must follow the minimum retention period stated above, with the exception of oil filters and fluids. They may be disposed of immediately. Tires that are not required to be returned to the tire manufacturer are to be rendered unusable...
Shuttle Service Temporarily Expanded - 05/29/2020
... to and from the dealership and their home, workplace, or a location of their choosing. This change is to offer an option for your customers who have concerns about entering your dealership due to the current pandemic. You can inform your customers through...
Transportation Claim Attachments - 12/29/2020
... to the Carrier, neither the Dealer or Carrier’s copies of the Delivery Receipt can be changed....
Required Job Card Information - 12/29/2020
... technician should be doing as they are the last people in the vehicle. Even if the mileage did not change because test driving the vehicle was not necessary, there always needs to be an ending mileage recorded on the job card. ...
Transportation Claims and Related Damage - 09/26/2022
... as damage that is not detectable (e.g. undercarriage, inner sides of tires or wheels, transmission oil pan, wheel liners, etc.) during the initial inspection. Related damage is damage that was discovered during the repair process. If you encounter...
OLH Empowerment - 07/27/2022
Your dealer empowerment to self-authorize Other Labor Hours on warranty transactions may have changed on 7/15/2022. The new 95/5 process (complete at least 95% of ZREG and ZFAT warranty transactions within 5 days) evaluates your service department’s...
Diagnosis Time When a Part was Ordered - 04/25/2023
... where the customer is returning to finalize a repair started on a previous job card (started oil consumption test, part was ordered, etc.), the concern field should contain a reference to the previous job card number. Additional variable diagnosis time...
CAM-03 Form - 08/29/2023
... but if you do run into this situation, you will need to fill out the Field Action Status Change Form CAM-03 found in GlobalConnect in the Service Forms application. This form should only be filled out and sent if the customer states they absolutely do...
Customer Concern Not Duplicated Bulletin Update - 10/25/2023
... systems associated with the operation. Additionally, there a couple of labor operation changes within the latest bulletin version. Labor operation 0541859: Electronics/Safety/Object Detection-CCND became unavailable after October 1, 2023. Labor...
Transportation Claim Transactions - 01/04/2023
... to the Carrier, neither the Dealer or Carrier’s copies of the Delivery Receipt can be changed....
3 C's - 01/04/2023
... concern. Vaguely written job card descriptions are not acceptable, e.g. install SOP, repair oil leak, or engine noise. Next comes the body of story, the Cause of failure statement as noted by the technician. The technician is responsible for documenting...
WPC Bulletin Updates - 10/28/2022
... information has been added to the latest release of the WPC bulletin. While there are no other changes, there are important details that should be reviewed if you are not familiar with the WPC part return process. It has been a long-time requirement...
Documentation of Time and Compliance - 02/23/2022
... fluid leak requiring replacement of the filter and seal and the second line addressed an engine oil leak from the front cover. The technician had multiple time punches for each line, with the first- and second-time punch on 9/8/2021 and third- and fourth-time...
Cross-Line Warranty - 10/26/2021
... the requirement stated for emergency repairs. It was several years later that the terminology was changed to “significantly inconvenienced”, which, like “emergency” can mean different things to different people. Dealership personnel...
Dealer Information Technologies (DIT) - 06/29/2021
... IE11 as a web browser for the duration of Windows 10. Because this information is subject to change, dealers may reference the following website for the latest updates: https://docs.microsoft.com/en-us/lifecycle/faq/internet-explorer-microsoft-edge....
May 2024 Recall Update - 04/23/2024
Customer Satisfaction Recall N232415060-01 Block Main Oil Gallery Hot Core Pin Casting Defect: The recall bulletin has been revised to update the warranty information. Certain 2023 Chevrolet Colorado, Silverado 1500, and GMC Sierra 1500 vehicles equipped...
95/5 - 04/23/2024
... or “close” date of the job card. Most DMS systems allow the user to change the completion date when it defaults to a different date. The actual completion date would be the last clock time on the job card, however, since published base time...
Dealer Empowerment - 03/23/2024
... Tool. The Cadillac Moments labor operation is 0600425. The details for Policy repairs have not changed. All out-of-warranty vehicle repairs being considered for policy must have a Policy Evaluation Tool completed. The PET will show the dollar amount...
Reject of the Month - March 2024 - 02/26/2024
... for review (error 834 and labor code restriction / part incompatibility) rejected with comments to change the Transaction Category to ‘Misbuild’ vs ‘Standard’. The category was updated, and the transaction was resubmitted with...
Forum - 11/15/2022
... was submitted with an incorrect mileage, most often higher than you currently have. You can't change the previous claim really so here is what you have to do. Have your service manager verify the current mileage and then have him sign for a M authorization...
Forum - 05/27/2021
... be a powertrain-covered repair. It seems as though someone may have agreed with that position and changed the system to accept it (or maybe set it up that way?) even though it is outside B2B and coverage E in my state. This VIN does not have select state...
Forum - 05/06/2021
... a bad catalyst. There is a special coverage that basically says if the car has or has had oil consumption issues that could have contaminated the cat and o2 sensors then they get a free catalyst. However, this vehicle has no history or current issues...
Forum - 03/28/2022
... be closed and processed through the Service Agent Facility internal accounting procedures. Any changes to the final repair order are to be made using established accounting procedures to account for all adjustments. ...
Forum - 12/13/2021
... on the other, they screwed it up to pay only $35.00 on a Silverado 5.3 with the "wrong" RPO. Same oil, same filter, different price. Makes perfect sense, right? Feel free to join me in complaining about this one and doing feedback!...
Forum - 12/13/2021
... FWD and if it is V that means it is AWD. I use that one all the time. A couple of years ago they changed the body on the Cruze I think, it was either B or P in the 4th digit position. HTH...
Forum - 01/05/2022
... and CPO should now align, they were adjusted in December Thank you, GM Labor Time Team Note: Changes become active when they appear in the upcoming release of Published Labor Time Information. Please refer to any future correspondence by using...
Forum - 06/03/2022
I was talking to a couple of other admins about this yesterday. Here is my stance. Nothing changes. I don't care what the rules are I am not telling my techs that they now have license to not punch a job card. My thought is that GM did this to avoid a...
... to the Carrier, neither the Dealer or Carrier’s copies of the Delivery Receipt can be changed....
Required Job Card Information - 12/29/2020
... technician should be doing as they are the last people in the vehicle. Even if the mileage did not change because test driving the vehicle was not necessary, there always needs to be an ending mileage recorded on the job card. ...
Transportation Claims and Related Damage - 09/26/2022
... as damage that is not detectable (e.g. undercarriage, inner sides of tires or wheels, transmission oil pan, wheel liners, etc.) during the initial inspection. Related damage is damage that was discovered during the repair process. If you encounter...
OLH Empowerment - 07/27/2022
Your dealer empowerment to self-authorize Other Labor Hours on warranty transactions may have changed on 7/15/2022. The new 95/5 process (complete at least 95% of ZREG and ZFAT warranty transactions within 5 days) evaluates your service department’s...
Diagnosis Time When a Part was Ordered - 04/25/2023
... where the customer is returning to finalize a repair started on a previous job card (started oil consumption test, part was ordered, etc.), the concern field should contain a reference to the previous job card number. Additional variable diagnosis time...
CAM-03 Form - 08/29/2023
... but if you do run into this situation, you will need to fill out the Field Action Status Change Form CAM-03 found in GlobalConnect in the Service Forms application. This form should only be filled out and sent if the customer states they absolutely do...
Customer Concern Not Duplicated Bulletin Update - 10/25/2023
... systems associated with the operation. Additionally, there a couple of labor operation changes within the latest bulletin version. Labor operation 0541859: Electronics/Safety/Object Detection-CCND became unavailable after October 1, 2023. Labor...
Transportation Claim Transactions - 01/04/2023
... to the Carrier, neither the Dealer or Carrier’s copies of the Delivery Receipt can be changed....
3 C's - 01/04/2023
... concern. Vaguely written job card descriptions are not acceptable, e.g. install SOP, repair oil leak, or engine noise. Next comes the body of story, the Cause of failure statement as noted by the technician. The technician is responsible for documenting...
WPC Bulletin Updates - 10/28/2022
... information has been added to the latest release of the WPC bulletin. While there are no other changes, there are important details that should be reviewed if you are not familiar with the WPC part return process. It has been a long-time requirement...
Documentation of Time and Compliance - 02/23/2022
... fluid leak requiring replacement of the filter and seal and the second line addressed an engine oil leak from the front cover. The technician had multiple time punches for each line, with the first- and second-time punch on 9/8/2021 and third- and fourth-time...
Cross-Line Warranty - 10/26/2021
... the requirement stated for emergency repairs. It was several years later that the terminology was changed to “significantly inconvenienced”, which, like “emergency” can mean different things to different people. Dealership personnel...
Dealer Information Technologies (DIT) - 06/29/2021
... IE11 as a web browser for the duration of Windows 10. Because this information is subject to change, dealers may reference the following website for the latest updates: https://docs.microsoft.com/en-us/lifecycle/faq/internet-explorer-microsoft-edge....
May 2024 Recall Update - 04/23/2024
Customer Satisfaction Recall N232415060-01 Block Main Oil Gallery Hot Core Pin Casting Defect: The recall bulletin has been revised to update the warranty information. Certain 2023 Chevrolet Colorado, Silverado 1500, and GMC Sierra 1500 vehicles equipped...
95/5 - 04/23/2024
... or “close” date of the job card. Most DMS systems allow the user to change the completion date when it defaults to a different date. The actual completion date would be the last clock time on the job card, however, since published base time...
Dealer Empowerment - 03/23/2024
... Tool. The Cadillac Moments labor operation is 0600425. The details for Policy repairs have not changed. All out-of-warranty vehicle repairs being considered for policy must have a Policy Evaluation Tool completed. The PET will show the dollar amount...
Reject of the Month - March 2024 - 02/26/2024
... for review (error 834 and labor code restriction / part incompatibility) rejected with comments to change the Transaction Category to ‘Misbuild’ vs ‘Standard’. The category was updated, and the transaction was resubmitted with...
Forum - 11/15/2022
... was submitted with an incorrect mileage, most often higher than you currently have. You can't change the previous claim really so here is what you have to do. Have your service manager verify the current mileage and then have him sign for a M authorization...
Forum - 05/27/2021
... be a powertrain-covered repair. It seems as though someone may have agreed with that position and changed the system to accept it (or maybe set it up that way?) even though it is outside B2B and coverage E in my state. This VIN does not have select state...
Forum - 05/06/2021
... a bad catalyst. There is a special coverage that basically says if the car has or has had oil consumption issues that could have contaminated the cat and o2 sensors then they get a free catalyst. However, this vehicle has no history or current issues...
Forum - 03/28/2022
... be closed and processed through the Service Agent Facility internal accounting procedures. Any changes to the final repair order are to be made using established accounting procedures to account for all adjustments. ...
Forum - 12/13/2021
... on the other, they screwed it up to pay only $35.00 on a Silverado 5.3 with the "wrong" RPO. Same oil, same filter, different price. Makes perfect sense, right? Feel free to join me in complaining about this one and doing feedback!...
Forum - 12/13/2021
... FWD and if it is V that means it is AWD. I use that one all the time. A couple of years ago they changed the body on the Cruze I think, it was either B or P in the 4th digit position. HTH...
Forum - 01/05/2022
... and CPO should now align, they were adjusted in December Thank you, GM Labor Time Team Note: Changes become active when they appear in the upcoming release of Published Labor Time Information. Please refer to any future correspondence by using...
Forum - 06/03/2022
I was talking to a couple of other admins about this yesterday. Here is my stance. Nothing changes. I don't care what the rules are I am not telling my techs that they now have license to not punch a job card. My thought is that GM did this to avoid a...
Forum - 12/12/2022
... made a chart for everyone so they could do it right. Our parts director got wind of it and quickly changed the process, he set up discounts based on the parts amount in the system and I still use the set labor but now the advisors have a chart for which...
Forum - 01/20/2023
... limit. However she also said that if it is a self authorizable claim that the system will allow changes for up to 2 years. Personally I wouldn't worry about adjusting anything over 6 months old to be honest. Also remember that GM will hit you twice on...
Forum - 09/14/2022
... Just to be clear, parts just bills one container with the correct part number you just have to change the quantity before you submit. Log in to global and click this link (if it works). This chart is a good reference for billing and submitting...
Forum - 07/26/2022
... only communication so far has been that these prices are effective 8/1 but they have gone in and changed SI to only show the new pricing with no effective dates and no way to look up the old pricing structure? (apart from the charts I have made and sent...
Forum - 07/27/2022
Due to the upcoming change scheduled for 8/1 on the pricing for maintenance services GM is busy screwing everything up. They are modifying global and the tables to accommodate the new allowances and in the process they are causing massive rejections on...
Forum - 07/11/2022
... other issues to fix since I got here. I will say the staff has been very cooperative with the many changes I have helped to implement so far. Then GM wants to punctuate this whole situation by restricting access to information related to an invisible...
Forum - 07/07/2022
... properly, period. GM can put it in the newspaper that you don't have to do it but until they change the recall instructions we will do it the way it is written. I have never heard of this sentinel until your post but then again I have only worked for...
Forum - 07/17/2019
... list spreadsheet, something we use called a "scorecard", and a few others. My "Audit" process changed slightly. I have a Word template and I put Date, RO, Advisor, RO number and then I make a bulleted list that I print and attach to the RO. Some...
Forum - 08/08/2019
... didn't hurt in helping put the presentation together. I did something similar for advisors. Any changes to store or GM policies I'll pull groups together and have impromptu meetings or I'll go to the advisor meetings it it affects them and make sure...
Forum - 04/21/2020
... type in 8 a the prompt at the bottom then type SLT and enter then put in the .2 Make sure you change field 3 to ZFAT and hit enter and transmit. Best of luck to you. Sounds like you are in for a challenge!...
Forum - 04/22/2020
... 3 of them paid this morning. GM does listen to me kristen, over the last few months they have changed a lot of stuff once I provided them with the correct information. Just recently I got them to increase the net item expense on the TSB for the Silverado...
Forum - 12/30/2020
Autointegrate has gone through massive changes over the last year. Most of the fleets I process through autointegrate pay me through MSTS (gmconsildatedbilling.com) but they don't seem to know anything about Element. Autointegrate service goes to some...
Missed Revenue - Parts Inventory - 02/04/2010
... reports, analyzing department performance, planning department improvements, and initiating change. Additionally, the dealership management team should make every effort to meet at least once a week to discuss and address minor issues, handling them...
Warranty Performance Analysis - 04/13/2010
... to the computer and the warranty audit department acted upon that information.Auditor-directed changes to service operations which reduce warranty expense do not necessarily reduce your profit because the technician time inventory is still there to be...
Warranty Performance Analysis - 01/06/2010
... them leading to debited dollars. He found many items upon which he could not comment, nor plan for change. The dealer contacted a CPA that agreed to review the audit and think about some solutions. After a couple weeks, he sent back a list of questions...
Warranty Management Workshop 2010 - 01/06/2010
... attend our workshop every year. While we update our workshop information when we learn of policy changes, which sometimes can be multiple times in the same week, the workshop for 2010 has been radically updated to include Global Warranty Management.The...
Components and Systems: Emissions - 07/02/2010
... oxides of nitrogen, and oxygen. These gases contribute to air and water pollution and climate change, with oxygen as the exception. HC, hydrocarbon; NOx, oxides of nitrogen and CO, carbon monoxide emissions are caused by many different things. The most...
One Labour Operation or Two? - 05/12/2010
... repairs were made without actually being at the dealership to read the job card.What has not changed is how labour operations are applied. The labour operation represents what has failed and through the application of those operations the service agent...
Recall Vehicle Action Report - 05/12/2010
... a recall that has been performed but still shows up in the Required Field Actions section to change owner information. If a customer refuses to have a recall performed, there is a line stating "owner uncooperative" that must be checked to report that...
Poor Fuel Mileage - 03/08/2012
... can improve your gas mileage by 1-2 percent by using the manufacturer's recommended grade of motor oil.Fuel mileage concerns will never go away; in fact they will probably rise, along with the expected increase in the cost of fuel this year. It doesn't...
Researching and Finding Answers on Global - 04/13/2012
... Buick Enclave? Log into SI for the solution!ApplicationSpecificationMetricEnglishTotal System PAG Oil Capacity195 ml6.5 ozCompressor75 ml¹2.5 oz¹Condenser10 ml¹0.3 oz¹Desiccant Cartridge10 ml¹0.3 oz¹Evaporator, Front10 ml¹0.3 oz¹Evaporator, Rear10...
Exchange Program for Electronic Products - 10/14/2011
GM has recently updated two bulletins that address Electronic Exchange Service Centers. Bulletin 08-08-44-029B addresses warranty and goodwill procedures for exchange components. While the update is to add model years and update ESC contact information,...
Using OLH for Diagnosis: When is it appropriate? - 10/14/2011
... a specific repair. Over the last few years, the LTG has been extensively updated. Among those many changes to the LTG, diagnosis time for repairs has been significantly affected. Many operations that once included a specific diagnosis time now have nothing...
No Problem Found Claims Handling - 06/30/2011
... process. Bulletin 06-00-89-026 was updated in early June to streamline the NPF process. Among the changes is the elimination of labor operations E9995, J9993, J9994, and J9995. Labour operations J9991 and J9992 have been added to address engine related...
Product Field Action Reimbursements - 06/08/2011
... and process customer reimbursement requests for product field actions announced before this change. Service agents may handle the reimbursement at the dealership as well; however, the administrative allowance of 0.1 to handle declined reimbursements...
... made a chart for everyone so they could do it right. Our parts director got wind of it and quickly changed the process, he set up discounts based on the parts amount in the system and I still use the set labor but now the advisors have a chart for which...
Forum - 01/20/2023
... limit. However she also said that if it is a self authorizable claim that the system will allow changes for up to 2 years. Personally I wouldn't worry about adjusting anything over 6 months old to be honest. Also remember that GM will hit you twice on...
Forum - 09/14/2022
... Just to be clear, parts just bills one container with the correct part number you just have to change the quantity before you submit. Log in to global and click this link (if it works). This chart is a good reference for billing and submitting...
Forum - 07/26/2022
... only communication so far has been that these prices are effective 8/1 but they have gone in and changed SI to only show the new pricing with no effective dates and no way to look up the old pricing structure? (apart from the charts I have made and sent...
Forum - 07/27/2022
Due to the upcoming change scheduled for 8/1 on the pricing for maintenance services GM is busy screwing everything up. They are modifying global and the tables to accommodate the new allowances and in the process they are causing massive rejections on...
Forum - 07/11/2022
... other issues to fix since I got here. I will say the staff has been very cooperative with the many changes I have helped to implement so far. Then GM wants to punctuate this whole situation by restricting access to information related to an invisible...
Forum - 07/07/2022
... properly, period. GM can put it in the newspaper that you don't have to do it but until they change the recall instructions we will do it the way it is written. I have never heard of this sentinel until your post but then again I have only worked for...
Forum - 07/17/2019
... list spreadsheet, something we use called a "scorecard", and a few others. My "Audit" process changed slightly. I have a Word template and I put Date, RO, Advisor, RO number and then I make a bulleted list that I print and attach to the RO. Some...
Forum - 08/08/2019
... didn't hurt in helping put the presentation together. I did something similar for advisors. Any changes to store or GM policies I'll pull groups together and have impromptu meetings or I'll go to the advisor meetings it it affects them and make sure...
Forum - 04/21/2020
... type in 8 a the prompt at the bottom then type SLT and enter then put in the .2 Make sure you change field 3 to ZFAT and hit enter and transmit. Best of luck to you. Sounds like you are in for a challenge!...
Forum - 04/22/2020
... 3 of them paid this morning. GM does listen to me kristen, over the last few months they have changed a lot of stuff once I provided them with the correct information. Just recently I got them to increase the net item expense on the TSB for the Silverado...
Forum - 12/30/2020
Autointegrate has gone through massive changes over the last year. Most of the fleets I process through autointegrate pay me through MSTS (gmconsildatedbilling.com) but they don't seem to know anything about Element. Autointegrate service goes to some...
Missed Revenue - Parts Inventory - 02/04/2010
... reports, analyzing department performance, planning department improvements, and initiating change. Additionally, the dealership management team should make every effort to meet at least once a week to discuss and address minor issues, handling them...
Warranty Performance Analysis - 04/13/2010
... to the computer and the warranty audit department acted upon that information.Auditor-directed changes to service operations which reduce warranty expense do not necessarily reduce your profit because the technician time inventory is still there to be...
Warranty Performance Analysis - 01/06/2010
... them leading to debited dollars. He found many items upon which he could not comment, nor plan for change. The dealer contacted a CPA that agreed to review the audit and think about some solutions. After a couple weeks, he sent back a list of questions...
Warranty Management Workshop 2010 - 01/06/2010
... attend our workshop every year. While we update our workshop information when we learn of policy changes, which sometimes can be multiple times in the same week, the workshop for 2010 has been radically updated to include Global Warranty Management.The...
Components and Systems: Emissions - 07/02/2010
... oxides of nitrogen, and oxygen. These gases contribute to air and water pollution and climate change, with oxygen as the exception. HC, hydrocarbon; NOx, oxides of nitrogen and CO, carbon monoxide emissions are caused by many different things. The most...
One Labour Operation or Two? - 05/12/2010
... repairs were made without actually being at the dealership to read the job card.What has not changed is how labour operations are applied. The labour operation represents what has failed and through the application of those operations the service agent...
Recall Vehicle Action Report - 05/12/2010
... a recall that has been performed but still shows up in the Required Field Actions section to change owner information. If a customer refuses to have a recall performed, there is a line stating "owner uncooperative" that must be checked to report that...
Poor Fuel Mileage - 03/08/2012
... can improve your gas mileage by 1-2 percent by using the manufacturer's recommended grade of motor oil.Fuel mileage concerns will never go away; in fact they will probably rise, along with the expected increase in the cost of fuel this year. It doesn't...
Researching and Finding Answers on Global - 04/13/2012
... Buick Enclave? Log into SI for the solution!ApplicationSpecificationMetricEnglishTotal System PAG Oil Capacity195 ml6.5 ozCompressor75 ml¹2.5 oz¹Condenser10 ml¹0.3 oz¹Desiccant Cartridge10 ml¹0.3 oz¹Evaporator, Front10 ml¹0.3 oz¹Evaporator, Rear10...
Exchange Program for Electronic Products - 10/14/2011
GM has recently updated two bulletins that address Electronic Exchange Service Centers. Bulletin 08-08-44-029B addresses warranty and goodwill procedures for exchange components. While the update is to add model years and update ESC contact information,...
Using OLH for Diagnosis: When is it appropriate? - 10/14/2011
... a specific repair. Over the last few years, the LTG has been extensively updated. Among those many changes to the LTG, diagnosis time for repairs has been significantly affected. Many operations that once included a specific diagnosis time now have nothing...
No Problem Found Claims Handling - 06/30/2011
... process. Bulletin 06-00-89-026 was updated in early June to streamline the NPF process. Among the changes is the elimination of labor operations E9995, J9993, J9994, and J9995. Labour operations J9991 and J9992 have been added to address engine related...
Product Field Action Reimbursements - 06/08/2011
... and process customer reimbursement requests for product field actions announced before this change. Service agents may handle the reimbursement at the dealership as well; however, the administrative allowance of 0.1 to handle declined reimbursements...
Not What Was Ordered - 06/08/2011
... leak down the road a possibility. A decision may be made to reduce the price of the vehicle and change the RPO codes in the vehicle build to reflect the glass the vehicle was built with.If incorrect parts or option discrepancies are discovered during...
You're Being Watched! - 06/08/2011
... Repeat repairs, overlapping repairs, same system repairs, related repairs - the terminology has changed throughout the years but the restrictions on these types of repairs are still the same. Warranty transactions with labour operations that are in one...
Anatomy of a Warranty Block - 04/27/2011
... agency, the vehicle must be involved in an accident or collision that resulted in the title being changed to salvage, scrap, or totaled (due to an accident, flood damage, or hail damage). Any remaining warranty on these vehicles is considered void due...
The ABC's of Human Interaction - 11/18/2010
... representative. I presented my findings with respect to the audit, along with recommendations for changes in procedure and claims handling. The dealer thanked me for my work and addressed the group of his employees, saying that it had come to light that...
The EV Effect: The Technological Impact On Your Dealership - 01/19/2011
... the beginning of a second golden age. Many have theories as to which of the new innovations will change the automobile forever.The advancements of the EV/Plug-in hybrid are currently the most talked about technology. The two most obvious examples are...
The Way it Used to Be - 12/18/2012
... Beginning January 1st, 2013, the standard part warranty of 12 months/12,000 miles is being changed to 12 months, unlimited miles. This warranty will be in effect on all parts purchased by consumers on or after January 1st, 2013. Parts purchased prior...
Reject of the Month - 03/11/2013
... reviewed the transaction and the applicable warranty section from IVH and made the decision to change the transaction type to ZREG vs. ZSCT. The only other option for this error is to route it to the WSC for review. In this particular instance, there...
The GM Service Policies and Procedures Manual Update - 11/05/2012
... Manual was updated in mid-October of this year. The following are a few of the significant changes made for the 2012 edition.Article 1.2.2.12 lists the considerable update to the non-GM parts & equipment and original equipment alterations policy....
Policy Repairs and Mandatory Minimums - 11/05/2012
... service advisors, technicians, and service management. These guidelines represent a tremendous change in policy repairs and charge backs may result if the process isn't followed correctly. ...
Repair Completion Date - 11/05/2012
... entered the system automatically populates the repair completion date. The completion date must be changed if that date differs from the job card date.An example: A job card was opened on July 1, 2012. A warranty repair was completed the same day on...
Brake Pads and Rotors - 08/30/2012
... squeals, and grinding, is normal and will come and go as brake pads wear and weather conditions change. If the noise is especially bothersome to the customer, performing three to four aggressive stops may temporarily reduce or eliminate most brake squeal....
December 2012 Recall Update - 12/18/2012
... crash, the primary stage airbag will not deploy. Dealers are to replace the steering wheel airbag coil. This will eliminate the contact between the shorting bar and airbag terminals. Both the dealer and customer will be advised when the recall notification...
What Really Needs to be Printed? - 12/24/2010
... an area larger than the country of Belgium or the state of Maryland. It takes 390 gallons of oil to produce a ton of paper. That ton of paper, when disposed of, takes up nearly 8 cubic feet of public landfill space. That public landfill is approximately...
Components and Systems - 01/06/2010
... Deserving, AppreciativeLOP Labour OperationLOF Lube, Oil, FilterLTG Labour Time GuideMAF Mass Air FlowMAP Manifold Absolute PressureMDL ModuleMIL ...
Forum - 10/14/2020
... via Global. IF you have more than one line that has labor ops using the SPS codes make sure you change what I call the back screen otherwise it will use the first one you put it. On Trans claims if you do not click "Misb" for Vehicle misbuild then...
Merry Christmas from jlwarranty - 11/29/2023
... on numerous warranty related topics. The monthly Warranty News has provided coverage on updates/changes associated with Dealer Empowerment, SAVI/Dongle Scans and Diagnosis/ST/OLH, just to name a few. The latest warranty tips and tools were also available...
April 2024 Recall Update - 03/23/2024
... bulletin is in effect until April 30, 2026. Customer Satisfaction Recall N232415060 Block Main Oil Gallery Hot Core Pin Casting Defect: Only 12 vehicles are included in the recall that addresses a condition in which the engine block was produced with...
July 2021 Recall Update - 06/29/2021
... the software in the vehicles’ serial data gateway module. Owners that have accepted software changes using wireless over the air technology will not have to bring their vehicle into the dealership. Customers do have the opportunity to have the...
New Vehicle Inspections - 04/29/2021
... codes, it is the dealerships responsibility to verify the codes are correct and if necessary, change or add additional codes. Failure to validate damage codes could result in claim non-payment. Damaged or missing items must be coded using the damage...
October 2021 Recall Update - 10/01/2021
... Sierra, are included in the recall program that addresses a condition in which the transmission oil cooler line has a leak at the crimp. Dealers will replace the transmission cooler jumper pipe to correct the condition. The recall is in effect until...
Updates and Reminders - 10/01/2021
... Authorization (PRA) Global Message GCUS-9-11894 - On September 15, 2021 GM announced a change in the labor operations that require a PRA through the CSMT app. A total of six labor operations have been removed from the list of labor operations that...
Merry Christmas from jlwarranty - 12/01/2021
... on numerous warranty related topics. The monthly Warranty News has provided coverage on updates/changes associated with Pre-Repair Authorization, Empowerment, and the Policy Evaluation Tool, just to name a few. The latest warranty tips and tools were...
Transmission Repair Clock Time - 01/27/2022
... to clock transmission repairs multiple times to get paid for their time, this is a welcome change because it reduces the amount of OLH time dealers were claiming with transmission transactions. To help the technician understand how to properly clock...
Simplifying Transportation Transactions - 02/23/2022
... by the dealer employee and the driver and the driver leaves the dealership, damage codes cannot be changed. Every GM dealer is responsible for inspecting each vehicle from the carrier and recording any loss or damage using the carrier’s proof...
Job Card Write-Up and Final Closeout - 05/25/2022
... concerns Customer authorization to perform repairs. Job cards that have been altered or changed are subject to debit. Note that the first sentence above states “information is to be completed accurately at the time of job card write up and must...
... leak down the road a possibility. A decision may be made to reduce the price of the vehicle and change the RPO codes in the vehicle build to reflect the glass the vehicle was built with.If incorrect parts or option discrepancies are discovered during...
You're Being Watched! - 06/08/2011
... Repeat repairs, overlapping repairs, same system repairs, related repairs - the terminology has changed throughout the years but the restrictions on these types of repairs are still the same. Warranty transactions with labour operations that are in one...
Anatomy of a Warranty Block - 04/27/2011
... agency, the vehicle must be involved in an accident or collision that resulted in the title being changed to salvage, scrap, or totaled (due to an accident, flood damage, or hail damage). Any remaining warranty on these vehicles is considered void due...
The ABC's of Human Interaction - 11/18/2010
... representative. I presented my findings with respect to the audit, along with recommendations for changes in procedure and claims handling. The dealer thanked me for my work and addressed the group of his employees, saying that it had come to light that...
The EV Effect: The Technological Impact On Your Dealership - 01/19/2011
... the beginning of a second golden age. Many have theories as to which of the new innovations will change the automobile forever.The advancements of the EV/Plug-in hybrid are currently the most talked about technology. The two most obvious examples are...
The Way it Used to Be - 12/18/2012
... Beginning January 1st, 2013, the standard part warranty of 12 months/12,000 miles is being changed to 12 months, unlimited miles. This warranty will be in effect on all parts purchased by consumers on or after January 1st, 2013. Parts purchased prior...
Reject of the Month - 03/11/2013
... reviewed the transaction and the applicable warranty section from IVH and made the decision to change the transaction type to ZREG vs. ZSCT. The only other option for this error is to route it to the WSC for review. In this particular instance, there...
The GM Service Policies and Procedures Manual Update - 11/05/2012
... Manual was updated in mid-October of this year. The following are a few of the significant changes made for the 2012 edition.Article 1.2.2.12 lists the considerable update to the non-GM parts & equipment and original equipment alterations policy....
Policy Repairs and Mandatory Minimums - 11/05/2012
... service advisors, technicians, and service management. These guidelines represent a tremendous change in policy repairs and charge backs may result if the process isn't followed correctly. ...
Repair Completion Date - 11/05/2012
... entered the system automatically populates the repair completion date. The completion date must be changed if that date differs from the job card date.An example: A job card was opened on July 1, 2012. A warranty repair was completed the same day on...
Brake Pads and Rotors - 08/30/2012
... squeals, and grinding, is normal and will come and go as brake pads wear and weather conditions change. If the noise is especially bothersome to the customer, performing three to four aggressive stops may temporarily reduce or eliminate most brake squeal....
December 2012 Recall Update - 12/18/2012
... crash, the primary stage airbag will not deploy. Dealers are to replace the steering wheel airbag coil. This will eliminate the contact between the shorting bar and airbag terminals. Both the dealer and customer will be advised when the recall notification...
What Really Needs to be Printed? - 12/24/2010
... an area larger than the country of Belgium or the state of Maryland. It takes 390 gallons of oil to produce a ton of paper. That ton of paper, when disposed of, takes up nearly 8 cubic feet of public landfill space. That public landfill is approximately...
Components and Systems - 01/06/2010
... Deserving, AppreciativeLOP Labour OperationLOF Lube, Oil, FilterLTG Labour Time GuideMAF Mass Air FlowMAP Manifold Absolute PressureMDL ModuleMIL ...
Forum - 10/14/2020
... via Global. IF you have more than one line that has labor ops using the SPS codes make sure you change what I call the back screen otherwise it will use the first one you put it. On Trans claims if you do not click "Misb" for Vehicle misbuild then...
Merry Christmas from jlwarranty - 11/29/2023
... on numerous warranty related topics. The monthly Warranty News has provided coverage on updates/changes associated with Dealer Empowerment, SAVI/Dongle Scans and Diagnosis/ST/OLH, just to name a few. The latest warranty tips and tools were also available...
April 2024 Recall Update - 03/23/2024
... bulletin is in effect until April 30, 2026. Customer Satisfaction Recall N232415060 Block Main Oil Gallery Hot Core Pin Casting Defect: Only 12 vehicles are included in the recall that addresses a condition in which the engine block was produced with...
July 2021 Recall Update - 06/29/2021
... the software in the vehicles’ serial data gateway module. Owners that have accepted software changes using wireless over the air technology will not have to bring their vehicle into the dealership. Customers do have the opportunity to have the...
New Vehicle Inspections - 04/29/2021
... codes, it is the dealerships responsibility to verify the codes are correct and if necessary, change or add additional codes. Failure to validate damage codes could result in claim non-payment. Damaged or missing items must be coded using the damage...
October 2021 Recall Update - 10/01/2021
... Sierra, are included in the recall program that addresses a condition in which the transmission oil cooler line has a leak at the crimp. Dealers will replace the transmission cooler jumper pipe to correct the condition. The recall is in effect until...
Updates and Reminders - 10/01/2021
... Authorization (PRA) Global Message GCUS-9-11894 - On September 15, 2021 GM announced a change in the labor operations that require a PRA through the CSMT app. A total of six labor operations have been removed from the list of labor operations that...
Merry Christmas from jlwarranty - 12/01/2021
... on numerous warranty related topics. The monthly Warranty News has provided coverage on updates/changes associated with Pre-Repair Authorization, Empowerment, and the Policy Evaluation Tool, just to name a few. The latest warranty tips and tools were...
Transmission Repair Clock Time - 01/27/2022
... to clock transmission repairs multiple times to get paid for their time, this is a welcome change because it reduces the amount of OLH time dealers were claiming with transmission transactions. To help the technician understand how to properly clock...
Simplifying Transportation Transactions - 02/23/2022
... by the dealer employee and the driver and the driver leaves the dealership, damage codes cannot be changed. Every GM dealer is responsible for inspecting each vehicle from the carrier and recording any loss or damage using the carrier’s proof...
Job Card Write-Up and Final Closeout - 05/25/2022
... concerns Customer authorization to perform repairs. Job cards that have been altered or changed are subject to debit. Note that the first sentence above states “information is to be completed accurately at the time of job card write up and must...
Disclosure Requirements - 04/26/2022
... are completed. A dealer’s installation of non-GM parts or assemblies can result in a change to the vehicle’s design characteristics which may affect the vehicle’s compliance with federal safety standards, including but not limited to...
Customer Concern Not Duplicated Labor Operations - 04/26/2022
... year vehicles beginning with the May Labor Time Guide. Dealers can expect the following changes: For improved searchability, CCND labor operations can be quickly and easily found in a new “Customer Concern Not Duplicated (CCND)” subsection...
More on Transportation Claims - 03/28/2022
... looking under the vehicle), such as undercarriage, inner sides of tires or wheels, transmission oil pan, wheel liners, etc. This inspection is referred to as the Secondary Inspection. When damage is found during the undercarriage inspection, a LON must...
Policy Evaluation Tool Pilot Program - 05/23/2023
... of the GM requirement for dealers to charge customers at warranty rates for Policy repairs. This change does not impact the requirement for warranty rates to be used in the Policy Evaluation Tool and the warranty transaction. Dealers are to follow all...
June 2023 Recall Update - 05/23/2023
... launched in phases and affects certain 2022 GMC Hummer EV vehicles. The recall has been revised to change one of the High Voltage Drive Motor Cable part numbers. Customer Satisfaction Recall N222381840-01 Side Blind Zone Alert Retrofit with RPO...
Job Card Write-Up and Final Closeout - 05/23/2023
... concerns Customer authorization to perform repairs. Job cards that have been altered or changed are subject to debit. A job card with incorrect information is subject to denial of payment if routed to the WSC or chargeback. The dongle scan...
Published Base Time Does Not Require Clock Time - 08/29/2023
... labor time paid for by GM. When the announcement was made, it was stated that the benefits of this change were twofold: It negates misconceptions about GM’s use of documented base punch times, allowing technicians to focus on timely repairs. This...
Transportation Transactions - 07/25/2023
... undercarriage inspection. It may include the undercarriage, inner sides of the tires, transmission oil pan or other areas that are not possible to see without putting the vehicle on a lift. A secondary inspection must be completed within three business...
Enhancements - 10/28/2022
... to submit ZREG transactions with a vehicle misbuild flag, vs only with a ZTPT transaction. This change will make it easier to report a misbuild situation and provide quick feedback to GM to address the situation. For example: A Chevrolet emblem on a...
Battery Bulletin Update - 03/22/2021
... System, Protective Shipping Materials, Checking/Cleaning Windshield Wipers, Fuel/Lubricants/Oil Life Monitor, Diesel Engine Special Care, and Storage Lot Practices/Vehicle Washing. ...
Standards of Empowerment - 01/27/2021
... the time of first rejection. Dealers are notified via Global Message of empowerment level status changes. Global announcements are also released reporting quarterly STS thresholds. Service management may view the overall dealership technical Service...
Limited Lifetime Parts Warranty - 11/25/2020
... beginning April 18th, 2018. Eligible Parts installed prior to April 1, 2018 Fuel pumps Ignition coils Ignition modules Ignition wire sets Alternator/generator Starter motor Shock absorbers/struts Water pumps Air conditioning condensers Wheel...
NOVEMBER 2020 RECALL UPDATE - 10/27/2020
... oxygen sensors must be replaced if the vehicle has, or has been repaired for, an excessive engine oil consumption condition due to piston ring wear. Special Coverage N192291620 Camshaft Cover Replacement: The 2016 Buick Cascada is included in the special...
October 2020 Recall Update - 09/22/2020
... Fluid Tank Reservoir Replacement: The special coverage bulletin has been updated to reflect a change to the parts table. Certain 2016 Chevrolet Express, Silverado HD, GMC Savana, and Sierra HD vehicles equipped with a diesel engine are included in the...
January 2021 Recall Update - 12/29/2020
... GX, and Cadillac XT6. Customer Satisfaction Recall N202313960 Daytime Running Lamp (DRL) Color Change: Certain 2021 Chevrolet Suburban, Tahoe, GMC Yukon vehicles may have a condition in which the daytime running lamps may shift to a bluer shade of white...
May 2020 Recall Update - 04/29/2020
Recall N182206311-04 Steps to Avoid Low Coolant Comeback: The recall bulletin was updated to include important changes to prevent customers from returning with a low coolant message when the block heater repair is performed. Technicians are instructed...
Parts Department and Warranty Compliance - 07/30/2020
... through an authorized ESC. The component replaced under warranty will be provided by the ESC for exchange. These exchanged parts must never be charged out on the job card as a part. After the technician gives the Parts Department the part number of the...
Electrical Diagnostic Time - 07/30/2020
... in mind there are still some labor operations that only allow for up to 0.3 labor hours. The change resulted from GM listening to dealers and understanding that today’s vehicles are much more complex than vehicles of the past and 0.3 was just not...
Anatomy of a Reject - 08/25/2020
A technician does not automatically replace an engine because it is leaking oil, or it has a rattle noise at start up. The first step is to perform a diagnosis of the concern, step by step to identify the failure, then address it by repairing or replacing...
Damage that is not Considered Transportation Damage - 07/30/2020
... be corrected by repair/replacement. In this situation, it will be necessary to obtain an invoice change or an invoice adjustment (credit/debit). Contact the DBC for instructions....
Reject of the Month - August 2020 - 07/30/2020
... they are claimed in GWM. Bulk Part Type Typical Bulk Packaging GWM Quantity of 1 Equals: Oil / ATF 1-55 Gallons 1 quart Coolant / Dex-Cool 1-55 Gallons 1 gallon Diesel Exhaust Fluid (DEF) 1-55 Gallons 1 quart Confirm accuracy of the...
October 2019 Recall Update - 09/24/2019
... the program. Noncompliance Recall N192264500: Seatbelt Reminder Telltale Delay: A software change implemented for the 2019 model year Chevrolet Express and GMC Savana vehicles contains an error that inhibits the activation of the seatbelt unfastened...
November 2019 Recall Update - 10/23/2019
... Condenser (Combi-cooler) Refrigerant Leak: The special coverage has been updated due to a change in labor time and the service procedure for the replacement of the air conditioning condenser. The bulletin applies to certain Cadillac Escalade, Escalade...
Scattered - 10/23/2019
... that have been in this field for many, many years must continue to grow and develop with those changes. I bet most of you have gotten up from your desk and gone out to the shop or the manager’s office, or the main office, for a specific reason...
Required Job Card Information - 01/03/2020
... should be doing as they are the last people in the vehicle. Even if the mileage didn’t change because driving the vehicle wasn’t necessary, there always needs to be an ending mileage recorded on the job card. ...
... are completed. A dealer’s installation of non-GM parts or assemblies can result in a change to the vehicle’s design characteristics which may affect the vehicle’s compliance with federal safety standards, including but not limited to...
Customer Concern Not Duplicated Labor Operations - 04/26/2022
... year vehicles beginning with the May Labor Time Guide. Dealers can expect the following changes: For improved searchability, CCND labor operations can be quickly and easily found in a new “Customer Concern Not Duplicated (CCND)” subsection...
More on Transportation Claims - 03/28/2022
... looking under the vehicle), such as undercarriage, inner sides of tires or wheels, transmission oil pan, wheel liners, etc. This inspection is referred to as the Secondary Inspection. When damage is found during the undercarriage inspection, a LON must...
Policy Evaluation Tool Pilot Program - 05/23/2023
... of the GM requirement for dealers to charge customers at warranty rates for Policy repairs. This change does not impact the requirement for warranty rates to be used in the Policy Evaluation Tool and the warranty transaction. Dealers are to follow all...
June 2023 Recall Update - 05/23/2023
... launched in phases and affects certain 2022 GMC Hummer EV vehicles. The recall has been revised to change one of the High Voltage Drive Motor Cable part numbers. Customer Satisfaction Recall N222381840-01 Side Blind Zone Alert Retrofit with RPO...
Job Card Write-Up and Final Closeout - 05/23/2023
... concerns Customer authorization to perform repairs. Job cards that have been altered or changed are subject to debit. A job card with incorrect information is subject to denial of payment if routed to the WSC or chargeback. The dongle scan...
Published Base Time Does Not Require Clock Time - 08/29/2023
... labor time paid for by GM. When the announcement was made, it was stated that the benefits of this change were twofold: It negates misconceptions about GM’s use of documented base punch times, allowing technicians to focus on timely repairs. This...
Transportation Transactions - 07/25/2023
... undercarriage inspection. It may include the undercarriage, inner sides of the tires, transmission oil pan or other areas that are not possible to see without putting the vehicle on a lift. A secondary inspection must be completed within three business...
Enhancements - 10/28/2022
... to submit ZREG transactions with a vehicle misbuild flag, vs only with a ZTPT transaction. This change will make it easier to report a misbuild situation and provide quick feedback to GM to address the situation. For example: A Chevrolet emblem on a...
Battery Bulletin Update - 03/22/2021
... System, Protective Shipping Materials, Checking/Cleaning Windshield Wipers, Fuel/Lubricants/Oil Life Monitor, Diesel Engine Special Care, and Storage Lot Practices/Vehicle Washing. ...
Standards of Empowerment - 01/27/2021
... the time of first rejection. Dealers are notified via Global Message of empowerment level status changes. Global announcements are also released reporting quarterly STS thresholds. Service management may view the overall dealership technical Service...
Limited Lifetime Parts Warranty - 11/25/2020
... beginning April 18th, 2018. Eligible Parts installed prior to April 1, 2018 Fuel pumps Ignition coils Ignition modules Ignition wire sets Alternator/generator Starter motor Shock absorbers/struts Water pumps Air conditioning condensers Wheel...
NOVEMBER 2020 RECALL UPDATE - 10/27/2020
... oxygen sensors must be replaced if the vehicle has, or has been repaired for, an excessive engine oil consumption condition due to piston ring wear. Special Coverage N192291620 Camshaft Cover Replacement: The 2016 Buick Cascada is included in the special...
October 2020 Recall Update - 09/22/2020
... Fluid Tank Reservoir Replacement: The special coverage bulletin has been updated to reflect a change to the parts table. Certain 2016 Chevrolet Express, Silverado HD, GMC Savana, and Sierra HD vehicles equipped with a diesel engine are included in the...
January 2021 Recall Update - 12/29/2020
... GX, and Cadillac XT6. Customer Satisfaction Recall N202313960 Daytime Running Lamp (DRL) Color Change: Certain 2021 Chevrolet Suburban, Tahoe, GMC Yukon vehicles may have a condition in which the daytime running lamps may shift to a bluer shade of white...
May 2020 Recall Update - 04/29/2020
Recall N182206311-04 Steps to Avoid Low Coolant Comeback: The recall bulletin was updated to include important changes to prevent customers from returning with a low coolant message when the block heater repair is performed. Technicians are instructed...
Parts Department and Warranty Compliance - 07/30/2020
... through an authorized ESC. The component replaced under warranty will be provided by the ESC for exchange. These exchanged parts must never be charged out on the job card as a part. After the technician gives the Parts Department the part number of the...
Electrical Diagnostic Time - 07/30/2020
... in mind there are still some labor operations that only allow for up to 0.3 labor hours. The change resulted from GM listening to dealers and understanding that today’s vehicles are much more complex than vehicles of the past and 0.3 was just not...
Anatomy of a Reject - 08/25/2020
A technician does not automatically replace an engine because it is leaking oil, or it has a rattle noise at start up. The first step is to perform a diagnosis of the concern, step by step to identify the failure, then address it by repairing or replacing...
Damage that is not Considered Transportation Damage - 07/30/2020
... be corrected by repair/replacement. In this situation, it will be necessary to obtain an invoice change or an invoice adjustment (credit/debit). Contact the DBC for instructions....
Reject of the Month - August 2020 - 07/30/2020
... they are claimed in GWM. Bulk Part Type Typical Bulk Packaging GWM Quantity of 1 Equals: Oil / ATF 1-55 Gallons 1 quart Coolant / Dex-Cool 1-55 Gallons 1 gallon Diesel Exhaust Fluid (DEF) 1-55 Gallons 1 quart Confirm accuracy of the...
October 2019 Recall Update - 09/24/2019
... the program. Noncompliance Recall N192264500: Seatbelt Reminder Telltale Delay: A software change implemented for the 2019 model year Chevrolet Express and GMC Savana vehicles contains an error that inhibits the activation of the seatbelt unfastened...
November 2019 Recall Update - 10/23/2019
... Condenser (Combi-cooler) Refrigerant Leak: The special coverage has been updated due to a change in labor time and the service procedure for the replacement of the air conditioning condenser. The bulletin applies to certain Cadillac Escalade, Escalade...
Scattered - 10/23/2019
... that have been in this field for many, many years must continue to grow and develop with those changes. I bet most of you have gotten up from your desk and gone out to the shop or the manager’s office, or the main office, for a specific reason...
Required Job Card Information - 01/03/2020
... should be doing as they are the last people in the vehicle. Even if the mileage didn’t change because driving the vehicle wasn’t necessary, there always needs to be an ending mileage recorded on the job card. ...
When the Tow Bill Exceeds the Limit - 01/03/2020
... Fuel delivery Mobile EV Charging (select markets) Battery jump start Lock-out assistance Flat tire change - when equipped with a properly inflated spare tire (tire repair/replacement cost may be customer pay) or Tire Inflator Kit Service (as equipped) All...
Looking Up Labor Operations - 02/27/2020
... It was a long-time policy that technicians were not to be given access to the LTG, but that policy changed in 2017 giving technicians access. In the end, however, service management or warranty administrators are responsible for verifying that the labor...
Roadside Assistance - 03/27/2019
... EV Charging (select markets) Battery jump start Lock-out assistance Towing Flat tire change - when equipped with a properly inflated spare tire (tire repair/replacement cost may be customer pay) or Tire Inflator Kit Service (as equipped) Trip interruption...
Emissions - 03/27/2019
... oxides of nitrogen, and oxygen. These gases contribute to air and water pollution and climate change, with oxygen as the exception. HC (hydrocarbon), NOx (oxides of nitrogen), and CO (carbon monoxide) emissions are caused by many different things. The...
Highlighting PZEV and TZEV Emissions Warranty - 05/29/2019
... from one of these states is sold to a person living in a state not listed above, the warranty changes to the Federal Emissions warranty, which on paper will read 24 months or 24,000 miles, but in actuality is the remainder of the bumper-to-bumper warranty....
Diagnostic Time - 07/30/2019
Adapting to and embracing change can be a challenge for many service teams. Just when you think you have everyone on the same page, there is a new policy or update that throws a wrench in the works. Many service departments will have a team meeting, publish...
Did You Know? - 07/30/2019
... Procedures, bulletins, and Global Communications, it can be difficult to keep up with what’s changed, what’s new, and/or what’s been eliminated. Or, for those of you that are new to the profession, and still learning, there’s...
Reject of the Month - Error code 850, 851, 852 - 06/26/2019
... which of the codes is the final code. Error code 850 will result from SPS codes that are changed after initial submission, from a valid code on the first submission to an invalid code on the subsequent submission. Confirm accuracy of submission,...
WPC Parts Return Program - 12/19/2018
... Green bar and indicate that the return request is 0-3 days old. After the 4th day, the status will change to Pending Debit. After 21 days the transaction will debit. The service agent must be able to substantiate that the requested parts/documents...
March 2019 Recall Update - 02/21/2019
Safety Recalls 15044-01, 15045-01, and 15046-01: Takata Air Bag: The recall has been updated to reflect a change to the service procedure section. The revision provides updated information regarding the scan tool. The recall affects certain 2006 Saab...
Bulletin Updates - 02/21/2019
... Manual. Tip: Download the Authorization Matrix. While there aren’t any policy changes within the Revised Wiring Repair Labor Operations and Required Additional Information Bulletin 10-00-89-005H, it has been updated to include the 2019MY....
Service Agent Self-Review (SASR) - 05/22/2018
... must actively and regularly monitor the Service Agent Analysis Summary Report for inconsistencies, changes, areas of frequency or high expense taking corrective action as necessary to prevent entry into the process. ...
June 2018 Recall Update - 05/22/2018
... 5JL. The customer will receive an owner manual insert notifying them of the need for a dual tire change. Dealers are to print and install the insert. Certain 2017-2018 Cadillac Escalade, Chevrolet Silverado LD, Suburban, Tahoe, GMC Sierra LD, and Yukon...
May 2018 Recall Update - 04/23/2018
... 548 vehicles involved in the recall. The bulletin has been updated to reflect a service procedure change. Safety Recall 18117 Rear Seat Belt Misrouted Around Bolster Bracket: The rear outboard seats on certain 2018 Buick Regal vehicles may have had seat...
Transportation Damage Notes - 03/26/2018
... neither the Service Agent nor the Carrier’s copies of the Delivery Receipt are to be changed. The Carrier copy of the Delivery Receipt establishes liability for transportation exceptions. A two-digit damage area code, two-digit damage type, and...
Required Operating Procedures-Authorization Matrix - 05/22/2018
... supporting their decision with the following items: Customer signature not available Changes after initial write-up regarding who is responsible for the repair expense Added Operation Warranty on dealer owned inventory OLH Repeat Repairs –...
In-Service Date and Job Cards - 07/25/2017
... the date, if missing, and if not missing, verify the date displayed is correct. If not correct, change the date to what is correct. When generating a job card for a warranty repair on a service agent owned vehicle, new or used, the job card must...
Updates to the Authorization Matrix - 05/22/2017
... Matrix! The Service Management Authorization Matrix was updated April 20th, 2017. The changes to the matrix are as follows: Added Operations – Service management must first inspect and verify the defect before it is added to the job card. This...
Roadside Assistance Reminder - 10/24/2017
... interruption assistance Service agent reunites Flat tire or tire compressor and sealant kit change Emergency fuel delivery (legal roadways) Roadside Assistance coverage extends to the longest warranty on the vehicle. For a 2015 Chevrolet, that would...
Important Documents - Bulletins - 10/24/2017
... the Warranty Administration Program and monthly Warranty News we report the latest policy updates/changes associated with bulletin revisions....
December 2017 Recall Update - 11/21/2017
... 30, 2019. Customer Satisfaction Program 17407: Vehicle Build Incompatible with LPO Accessory Spoiler: There are 23 vehicles involved in the recall that addresses the accessory spoiler. With new/unsold vehicles, dealers are instructed to replace the Monroney...
Option A or C Labor Rate - 11/21/2017
... receive automatic labor rate increases. Option A details: The dealer may establish or change its warranty labor rate under Option A no more than once per year. GM may perform an Effective Labor Rate review twice per year. If the calculated ELR...
Recall Summary Update - 01/22/2018
... a notification letter and replacement window label to affected owners. The recall status will be changed to “Closed” on the IVH screen in GWM within 1-2 days after the letters were mailed. Safety Recall 17438-01: Kidde Fire Extinguisher:...
October 2014 Recall Update - 10/03/2014
... Airbag Module: Certain 2009-2010 Pontiac Vibe vehicles may require replacement of the SIR coil assembly. Involved vehicles may have a condition in which the steering column assembly in the vehicle contains a spiral cable assembly with electrical connections...
Option A or C Labor Rate - 11/29/2016
... receive automatic labor rate increases. Option A details: The dealer may establish or change its warranty labor rate under Option A no more than once per year. GM may perform an Effective Labor Rate review twice per year. If the calculated ELR...
... Fuel delivery Mobile EV Charging (select markets) Battery jump start Lock-out assistance Flat tire change - when equipped with a properly inflated spare tire (tire repair/replacement cost may be customer pay) or Tire Inflator Kit Service (as equipped) All...
Looking Up Labor Operations - 02/27/2020
... It was a long-time policy that technicians were not to be given access to the LTG, but that policy changed in 2017 giving technicians access. In the end, however, service management or warranty administrators are responsible for verifying that the labor...
Roadside Assistance - 03/27/2019
... EV Charging (select markets) Battery jump start Lock-out assistance Towing Flat tire change - when equipped with a properly inflated spare tire (tire repair/replacement cost may be customer pay) or Tire Inflator Kit Service (as equipped) Trip interruption...
Emissions - 03/27/2019
... oxides of nitrogen, and oxygen. These gases contribute to air and water pollution and climate change, with oxygen as the exception. HC (hydrocarbon), NOx (oxides of nitrogen), and CO (carbon monoxide) emissions are caused by many different things. The...
Highlighting PZEV and TZEV Emissions Warranty - 05/29/2019
... from one of these states is sold to a person living in a state not listed above, the warranty changes to the Federal Emissions warranty, which on paper will read 24 months or 24,000 miles, but in actuality is the remainder of the bumper-to-bumper warranty....
Diagnostic Time - 07/30/2019
Adapting to and embracing change can be a challenge for many service teams. Just when you think you have everyone on the same page, there is a new policy or update that throws a wrench in the works. Many service departments will have a team meeting, publish...
Did You Know? - 07/30/2019
... Procedures, bulletins, and Global Communications, it can be difficult to keep up with what’s changed, what’s new, and/or what’s been eliminated. Or, for those of you that are new to the profession, and still learning, there’s...
Reject of the Month - Error code 850, 851, 852 - 06/26/2019
... which of the codes is the final code. Error code 850 will result from SPS codes that are changed after initial submission, from a valid code on the first submission to an invalid code on the subsequent submission. Confirm accuracy of submission,...
WPC Parts Return Program - 12/19/2018
... Green bar and indicate that the return request is 0-3 days old. After the 4th day, the status will change to Pending Debit. After 21 days the transaction will debit. The service agent must be able to substantiate that the requested parts/documents...
March 2019 Recall Update - 02/21/2019
Safety Recalls 15044-01, 15045-01, and 15046-01: Takata Air Bag: The recall has been updated to reflect a change to the service procedure section. The revision provides updated information regarding the scan tool. The recall affects certain 2006 Saab...
Bulletin Updates - 02/21/2019
... Manual. Tip: Download the Authorization Matrix. While there aren’t any policy changes within the Revised Wiring Repair Labor Operations and Required Additional Information Bulletin 10-00-89-005H, it has been updated to include the 2019MY....
Service Agent Self-Review (SASR) - 05/22/2018
... must actively and regularly monitor the Service Agent Analysis Summary Report for inconsistencies, changes, areas of frequency or high expense taking corrective action as necessary to prevent entry into the process. ...
June 2018 Recall Update - 05/22/2018
... 5JL. The customer will receive an owner manual insert notifying them of the need for a dual tire change. Dealers are to print and install the insert. Certain 2017-2018 Cadillac Escalade, Chevrolet Silverado LD, Suburban, Tahoe, GMC Sierra LD, and Yukon...
May 2018 Recall Update - 04/23/2018
... 548 vehicles involved in the recall. The bulletin has been updated to reflect a service procedure change. Safety Recall 18117 Rear Seat Belt Misrouted Around Bolster Bracket: The rear outboard seats on certain 2018 Buick Regal vehicles may have had seat...
Transportation Damage Notes - 03/26/2018
... neither the Service Agent nor the Carrier’s copies of the Delivery Receipt are to be changed. The Carrier copy of the Delivery Receipt establishes liability for transportation exceptions. A two-digit damage area code, two-digit damage type, and...
Required Operating Procedures-Authorization Matrix - 05/22/2018
... supporting their decision with the following items: Customer signature not available Changes after initial write-up regarding who is responsible for the repair expense Added Operation Warranty on dealer owned inventory OLH Repeat Repairs –...
In-Service Date and Job Cards - 07/25/2017
... the date, if missing, and if not missing, verify the date displayed is correct. If not correct, change the date to what is correct. When generating a job card for a warranty repair on a service agent owned vehicle, new or used, the job card must...
Updates to the Authorization Matrix - 05/22/2017
... Matrix! The Service Management Authorization Matrix was updated April 20th, 2017. The changes to the matrix are as follows: Added Operations – Service management must first inspect and verify the defect before it is added to the job card. This...
Roadside Assistance Reminder - 10/24/2017
... interruption assistance Service agent reunites Flat tire or tire compressor and sealant kit change Emergency fuel delivery (legal roadways) Roadside Assistance coverage extends to the longest warranty on the vehicle. For a 2015 Chevrolet, that would...
Important Documents - Bulletins - 10/24/2017
... the Warranty Administration Program and monthly Warranty News we report the latest policy updates/changes associated with bulletin revisions....
December 2017 Recall Update - 11/21/2017
... 30, 2019. Customer Satisfaction Program 17407: Vehicle Build Incompatible with LPO Accessory Spoiler: There are 23 vehicles involved in the recall that addresses the accessory spoiler. With new/unsold vehicles, dealers are instructed to replace the Monroney...
Option A or C Labor Rate - 11/21/2017
... receive automatic labor rate increases. Option A details: The dealer may establish or change its warranty labor rate under Option A no more than once per year. GM may perform an Effective Labor Rate review twice per year. If the calculated ELR...
Recall Summary Update - 01/22/2018
... a notification letter and replacement window label to affected owners. The recall status will be changed to “Closed” on the IVH screen in GWM within 1-2 days after the letters were mailed. Safety Recall 17438-01: Kidde Fire Extinguisher:...
October 2014 Recall Update - 10/03/2014
... Airbag Module: Certain 2009-2010 Pontiac Vibe vehicles may require replacement of the SIR coil assembly. Involved vehicles may have a condition in which the steering column assembly in the vehicle contains a spiral cable assembly with electrical connections...
Option A or C Labor Rate - 11/29/2016
... receive automatic labor rate increases. Option A details: The dealer may establish or change its warranty labor rate under Option A no more than once per year. GM may perform an Effective Labor Rate review twice per year. If the calculated ELR...
The User Options Tab in GWM - 12/21/2016
... the search has been completed, Ready Status will show in the Status column. Also, the Status will change to a link. The link will take the user to the Transaction Search Results screen. To better view the results, select Export to Excel. As an...
Policy Repair Guidelines - 01/23/2017
Last year the parameters for service management empowerment regarding policy repairs changed to 6 years/150,000 miles, whichever occurs first. Policy repairs greater than this age or mileage require DMA pre-approval using the Dealer Empowerment Portal...
Servicing Vehicles From Canada - 06/20/2019
... must be updated to reflect mileage. A transaction must be filed in Global Warranty to permanently change the odometer readings from KM to MI in IVH. The transaction type used is ZSET and the labor operation is 0620018. Use the current mileage displayed...
New Cadillac CPO Limited Warranty - 10/01/2020
Cadillac Certified Pre-Owned Limited Warranty Cadillac has made changes to the Certified Pre-Owned warranty program that applies to vehicles sold on or after October 1st, 2020. The new and enhanced limited warranty offers 1 year and unlimited mile coverage upon...
Re: HELP - 05/01/2008
... contained herein was correct at the time of dissemination. General Motors reserves the right to change it in the future. Coverage Code Applicable To U.S. Powertrain Warranty Canadian Powertrain Warranty P Passenger Car and LD Truck Powertrain...
Re: Taking a Poll - 06/18/2008
... J&L newsletters and forum, keep up with GM Messenger 5. 10-20 6. Keeping every on track with the changes to Warranty 7. Recall claims-gotta love 'em! 8. Switched to ADP Feb. 2010- Reynolds before that. 9. IL 10. Full time 11. Male 12. Write up and close...
Forum - 07/26/2018
... THE LINE TO THE TICKET. THERE ARE ADD TIMES FOR CHECKING A/C LEAKS (.2) AND FOR LEAK ANALYSIS ON OIL AND COOLANT (PUNCH TIME UP TO .5) THAT WE CAN CLAIM BUT IT MUST BE DOCUMENTED THAT YOU PERFORMED A LEAK INSPECTION WITH DYE. ALSO ANY ADD TIMES NEED...
Forum - 08/07/2018
... than. I get a monthly "bonus" that is loosely based on the CSI fixed right score. However, due to changes in the way GM calculates CSI I no longer have any effect on CSI and it has absolutely nothing to do with my job now. I let them use my World Class...
Warranty Briefs: The Causal Part - 08/13/2018
... with labor operation. To address this error, review the technician's comments which may prompt a change in the causal part selection and/or labor operation. If, after review, the selected causal part and labor operation are accurate for the repair performed,...
Transportation Transactions: Inspections - 03/21/2022
... sign the ePOD/delivery receipt provided by the carrier. Once the delivery receipt is signed no changes may be made to the delivery receipt. If there is damage to the vehicle, the damage must be noted on the delivery receipt by creating a 5 digit damage...
Transportation Transactions: Submissions - 02/24/2021
... and there is a strong likelihood that the transaction will not get paid. If the service agent changes the damage code after the fact to align with the labor operation, the transaction will initially pay but will most likely be debited when it is discovered that...
Cadillac CPO Limited Warranty - 05/04/2022
... Warranty new CPO Warranty for vehicles delivered on or after March 1, 2017. Cadillac has made changes to the Certified Pre-Owned warranty program that applies to vehicles sold on or after 3/1/17. This enhanced CPO warranty puts Cadillac on par with other...
Missed Revenue - Recalls - 02/24/2022
... a recall without this permission. Should the customer refuse, a Field Action Vehicle Status Change Form (CAM-03) should be completed to indicate the owner was uncooperative. If a recall is discovered during IVH, attach a copy to the job card. There have...
Submitting a Transportation Transaction - 07/01/2014
... and there is a strong likelihood that the transaction will not get paid. If the service agent changes the damage code after the fact to align with the labour operation, the transaction will initially pay, but will most likely be debited when it is discovered...
Cadillac Roadside - 07/25/2017
... that are covered by the program include: jump start, fuel delivery, flat tire change, lock out assistance, and light vehicle repairs. Services and/or repair costs for vehicles that are under the Cadillac Bumper-to-Bumper New Vehicle Warranty, Powertrain...
Job Card Check List - 05/22/2017
Download and print the JOB CARD CHECKLIST! Changes to warranty empowerment levels announced in April have made it more important than ever to closely scrutinize your warranty job cards. With only one chance to get it right, when GM authorizes a...
Variable Diagnostic Time - 08/27/2019
... the concept of variable diagnosis and asked for your input on how your service team handles policy changes/updates. Thanks to those Members that shared their best practices for educating their team on the Forum! For those that provide some sort of in-house...
Warranty Administration Acronyms - 01/04/2022
... Panel Cluster IVH --- Investigate Vehicle History LOP --- Labor Operation LOF --- Lube, Oil, Filter LTG --- Labor Time Guide MAF --- Mass Air Flow MAP --- Manifold Absolute Pressure MDL --- Module MIL --- Malfunction Indicator Lamp NPN ---...
Goodwill Tool Updates - 03/23/2024
... needed. The dealer may then return to the Aftersales Empowerment Portal to make necessary changes and resubmit the request for approval. Rejected requests may also indicate that the Goodwill Tool is denied, with the decision being final. Dealers...
... the search has been completed, Ready Status will show in the Status column. Also, the Status will change to a link. The link will take the user to the Transaction Search Results screen. To better view the results, select Export to Excel. As an...
Policy Repair Guidelines - 01/23/2017
Last year the parameters for service management empowerment regarding policy repairs changed to 6 years/150,000 miles, whichever occurs first. Policy repairs greater than this age or mileage require DMA pre-approval using the Dealer Empowerment Portal...
Servicing Vehicles From Canada - 06/20/2019
... must be updated to reflect mileage. A transaction must be filed in Global Warranty to permanently change the odometer readings from KM to MI in IVH. The transaction type used is ZSET and the labor operation is 0620018. Use the current mileage displayed...
New Cadillac CPO Limited Warranty - 10/01/2020
Cadillac Certified Pre-Owned Limited Warranty Cadillac has made changes to the Certified Pre-Owned warranty program that applies to vehicles sold on or after October 1st, 2020. The new and enhanced limited warranty offers 1 year and unlimited mile coverage upon...
Re: HELP - 05/01/2008
... contained herein was correct at the time of dissemination. General Motors reserves the right to change it in the future. Coverage Code Applicable To U.S. Powertrain Warranty Canadian Powertrain Warranty P Passenger Car and LD Truck Powertrain...
Re: Taking a Poll - 06/18/2008
... J&L newsletters and forum, keep up with GM Messenger 5. 10-20 6. Keeping every on track with the changes to Warranty 7. Recall claims-gotta love 'em! 8. Switched to ADP Feb. 2010- Reynolds before that. 9. IL 10. Full time 11. Male 12. Write up and close...
Forum - 07/26/2018
... THE LINE TO THE TICKET. THERE ARE ADD TIMES FOR CHECKING A/C LEAKS (.2) AND FOR LEAK ANALYSIS ON OIL AND COOLANT (PUNCH TIME UP TO .5) THAT WE CAN CLAIM BUT IT MUST BE DOCUMENTED THAT YOU PERFORMED A LEAK INSPECTION WITH DYE. ALSO ANY ADD TIMES NEED...
Forum - 08/07/2018
... than. I get a monthly "bonus" that is loosely based on the CSI fixed right score. However, due to changes in the way GM calculates CSI I no longer have any effect on CSI and it has absolutely nothing to do with my job now. I let them use my World Class...
Warranty Briefs: The Causal Part - 08/13/2018
... with labor operation. To address this error, review the technician's comments which may prompt a change in the causal part selection and/or labor operation. If, after review, the selected causal part and labor operation are accurate for the repair performed,...
Transportation Transactions: Inspections - 03/21/2022
... sign the ePOD/delivery receipt provided by the carrier. Once the delivery receipt is signed no changes may be made to the delivery receipt. If there is damage to the vehicle, the damage must be noted on the delivery receipt by creating a 5 digit damage...
Transportation Transactions: Submissions - 02/24/2021
... and there is a strong likelihood that the transaction will not get paid. If the service agent changes the damage code after the fact to align with the labor operation, the transaction will initially pay but will most likely be debited when it is discovered that...
Cadillac CPO Limited Warranty - 05/04/2022
... Warranty new CPO Warranty for vehicles delivered on or after March 1, 2017. Cadillac has made changes to the Certified Pre-Owned warranty program that applies to vehicles sold on or after 3/1/17. This enhanced CPO warranty puts Cadillac on par with other...
Missed Revenue - Recalls - 02/24/2022
... a recall without this permission. Should the customer refuse, a Field Action Vehicle Status Change Form (CAM-03) should be completed to indicate the owner was uncooperative. If a recall is discovered during IVH, attach a copy to the job card. There have...
Submitting a Transportation Transaction - 07/01/2014
... and there is a strong likelihood that the transaction will not get paid. If the service agent changes the damage code after the fact to align with the labour operation, the transaction will initially pay, but will most likely be debited when it is discovered...
Cadillac Roadside - 07/25/2017
... that are covered by the program include: jump start, fuel delivery, flat tire change, lock out assistance, and light vehicle repairs. Services and/or repair costs for vehicles that are under the Cadillac Bumper-to-Bumper New Vehicle Warranty, Powertrain...
Job Card Check List - 05/22/2017
Download and print the JOB CARD CHECKLIST! Changes to warranty empowerment levels announced in April have made it more important than ever to closely scrutinize your warranty job cards. With only one chance to get it right, when GM authorizes a...
Variable Diagnostic Time - 08/27/2019
... the concept of variable diagnosis and asked for your input on how your service team handles policy changes/updates. Thanks to those Members that shared their best practices for educating their team on the Forum! For those that provide some sort of in-house...
Warranty Administration Acronyms - 01/04/2022
... Panel Cluster IVH --- Investigate Vehicle History LOP --- Labor Operation LOF --- Lube, Oil, Filter LTG --- Labor Time Guide MAF --- Mass Air Flow MAP --- Manifold Absolute Pressure MDL --- Module MIL --- Malfunction Indicator Lamp NPN ---...
Goodwill Tool Updates - 03/23/2024
... needed. The dealer may then return to the Aftersales Empowerment Portal to make necessary changes and resubmit the request for approval. Rejected requests may also indicate that the Goodwill Tool is denied, with the decision being final. Dealers...
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The Standard Certified Pre-Owned 2 year or 30,000 Maintenance Plan - 01/24/2013
... CPO provides is a 12-month or 12,000 mile limited warranty. The maintenance provided is an oil and filter change, tire rotation, and multi-point vehicle inspection. Service agent reimbursement, however, requires these services be performed only when...
Updated GM Requirements for Maintenance Services - 01/28/2014
Oil change frequency for all GM Maintenance plans is based on the Oil Life Monitor system and it is a requirement that the percent oil life remaining be documented on the job card for all GM plans. GM does allow oil changes to be performed at 7,500 miles,...
Maintenance Program Labour Operations Now in the Labour Time Guide - 09/04/2013
... Maintenance Plan: Two labour operations, one for dexos1 and the other for diesel oil are listed with the allowable dollar reimbursement, submitted in miscellaneous net item.Chevy 5 year Protection Plus: This was a private offer program directed to select...
Certified Pre-Owned Maintenance Changes - 11/18/2013
... miles to 2 years/24,000 miles with a maximum of four services. The services include an oil change, tire rotation, and multipoint vehicle inspection. Oil change frequency is still based on the Oil Life Monitoring System and service advisors are...
Oil Leak Prevention after an Oil Change - 03/26/2015
Bulletin 15-00-90-001 provides tips for preventing oil leaks after changing the oil and filter in certain 2008-2015 passenger and light duty trucks that are equipped with a spin-on oil filter. Tips include inspecting the oil pan drain plug for a non-OEM...
Help Customers Understand Oil Change Mileage - 10/03/2014
GM has been offering complimentary oil changes and tire rotations with the purchase of a new Chevrolet, Buick, or GMC since the 2014 model year. This maintenance service was also provided for certain 2013 models. The coverage is for 2 years or 24,000...
16/17 Corvette Maintenance - 04/17/2017
... of ownership, whichever comes first. The added maintenance event covers the required break-in oil change on Corvette Stingray with Z51, Grand Sport, and Z06 models equipped with dry sump systems. Customers are to follow the oil life monitoring system...
Chevrolet 5-Year Protection Plus Package - 12/15/2011
... The remaining 4.5 years are the Safe & Sound Plan5 year/100,000 mile routine maintenance (oil changes and tire rotations) 200,000 customers will receive one or the other offer and will not have the opportunity to choose between the offers. So, who...
Corvette Z51 and Z06 - 12/19/2014
... Z06 vehicles equipped with a dry sump system has been revised. The new schedule will require the oil/filter to be changed immediately after the break-in period, which occurs after the first 500 miles of operation. Once the break-in oil change is performed...
Maintenance Plans - 09/27/2017
... complimentary maintenance programs GM offers is to increase service retention and sales loyalty. Oil change frequency is based on the Oil Life Monitor system. GM does, however, allow for oil changes to be performed at 7,500 miles, regardless of what...
Test Drive Offer - 07/28/2016
A select group of in-market GMC owners received a complimentary oil change-test drive offer. Customers that received the offer will present a personalized peel-off card that was included in the GMC magazine. For each valid offer GM will reimburse the...
Chevrolet Complete Care Maintenance - 03/27/2020
... is processed in the Net/Miscellaneous field of the transaction, reimbursement includes an oil change, tire rotation, and MPVI, and the additional oil change allowance for the 2019 Corvette is no longer necessary for 2020 models. GCUS 9 9053. ...
Reject of the Month - 03/10/2011
... important for every service department's bottom line. The current 2011 model year Cadillac oil change/maintenance program is no exception. Labour operation Z2262 provides reimbursement for the lube/oil/filter portion of the program, but is handled differently...
GM Maintenance Program Specifics - 01/10/2014
Over the last few years GM has initiated several maintenance programs that provide for complimentary oil changes, tire rotations, and multipoint inspections. As with most of GM programs, specific documentation is required to comply with the rules of the...
Cadillac Service Offer - 10/03/2014
Targeted Cadillac owners will receive an offer for a complimentary synthetic oil change or $55 off any service. The offer must be taken advantage of by 10/31. Labour code 0600521 is used to submit for the oil change; claim $55 in the Miscellaneous Net...
Ignition Switch Recalls - 10/02/2015
... 14063, 14092, 14113, and 14133. Vehicle owners have been split into four testing groups:Oil change and tire rotation completed at dealership$25 gift card - choice of 7 retailers (including WalMart, Amazon, Applebee's, Target, Chili's, Exxon, Domino's)$50...
Cadillac Premium Care Maintenance Program (CPCM) - 11/18/2013
... services for the first 4 years or 50,000 miles of vehicle operation. Those services include oil changes, tire rotations, engine air cleaner filter replacement, passenger compartment air filter replacement, and MPVI. While dealer participation in...
Where are the Manuals? - 03/11/2013
... requirements, and the warranty coverage. Also included are the labour operations for the oil change, tire rotation, and multi-point inspection that are a part of the included maintenance plan, along with the allowable reimbursement rate. There is a section...
Everyday Value and the $5 Reimbursement - 11/17/2011
... until the 2013 program is available.One of the services in this program is the Everyday Value oil change, tire rotation and 27-point inspection, sold for $39.95 or less. Research has shown that the number one reason customers do not return to the dealership...
Top 10 Things Service Advisors Should Never Do - 07/30/2013
... has been to a different dealership, you will be able to see what repairs were performed there.An Oil Change When the Vehicle Doesn't Need One. If the customer insists and they are paying for it, do the oil change. If the customer insists and it is a...
Corvette Maintenance - 08/25/2020
... 6.2L small block V8 LT2 engine, only requires one service event. The new engine-mounted dry sump oil system has eliminated the requirement of changing the oil and filter at 500 miles. The maintenance event for the 2020 model includes an oil change, tire...
3.6L Colorado/Canyon ‘18MY - 02/20/2018
Critical engine failure may occur if the oil filter insert is not retained, positioned properly, or appropriately seated after the performance of an oil change service. Ensure technicians are aware that the oil filter insert must be retained in its proper...
Cadillac First Maintenance Visit - 08/20/2018
... will come with one maintenance visit during the first year of ownership. The visit will include an oil change, tire rotation, and MPVI. Labor operation 0600503 is used for the oil change service and 0600513 is used for the tire rotation service. The...
Cadillac Maintenance Labour Operation Z2262 - 04/12/2011
... maintenance program, is no exception. Labour operation Z2262 provides reimbursement for lube, oil and filter, but is handled differently than oil change coupon labour operations. When processing these claims, the part numbers for the oil and filters...
Dexos1 5W20 - 10/08/2012
... equipped with a 1.2L or 2.5L 4-cylinder engine are specified to use dexos1 5W20 viscosity motor oil. Customers are still instructed to observe the recommendation of the GM Oil Life Monitor for engine oil change intervals. ...
... CPO provides is a 12-month or 12,000 mile limited warranty. The maintenance provided is an oil and filter change, tire rotation, and multi-point vehicle inspection. Service agent reimbursement, however, requires these services be performed only when...
Updated GM Requirements for Maintenance Services - 01/28/2014
Oil change frequency for all GM Maintenance plans is based on the Oil Life Monitor system and it is a requirement that the percent oil life remaining be documented on the job card for all GM plans. GM does allow oil changes to be performed at 7,500 miles,...
Maintenance Program Labour Operations Now in the Labour Time Guide - 09/04/2013
... Maintenance Plan: Two labour operations, one for dexos1 and the other for diesel oil are listed with the allowable dollar reimbursement, submitted in miscellaneous net item.Chevy 5 year Protection Plus: This was a private offer program directed to select...
Certified Pre-Owned Maintenance Changes - 11/18/2013
... miles to 2 years/24,000 miles with a maximum of four services. The services include an oil change, tire rotation, and multipoint vehicle inspection. Oil change frequency is still based on the Oil Life Monitoring System and service advisors are...
Oil Leak Prevention after an Oil Change - 03/26/2015
Bulletin 15-00-90-001 provides tips for preventing oil leaks after changing the oil and filter in certain 2008-2015 passenger and light duty trucks that are equipped with a spin-on oil filter. Tips include inspecting the oil pan drain plug for a non-OEM...
Help Customers Understand Oil Change Mileage - 10/03/2014
GM has been offering complimentary oil changes and tire rotations with the purchase of a new Chevrolet, Buick, or GMC since the 2014 model year. This maintenance service was also provided for certain 2013 models. The coverage is for 2 years or 24,000...
16/17 Corvette Maintenance - 04/17/2017
... of ownership, whichever comes first. The added maintenance event covers the required break-in oil change on Corvette Stingray with Z51, Grand Sport, and Z06 models equipped with dry sump systems. Customers are to follow the oil life monitoring system...
Chevrolet 5-Year Protection Plus Package - 12/15/2011
... The remaining 4.5 years are the Safe & Sound Plan5 year/100,000 mile routine maintenance (oil changes and tire rotations) 200,000 customers will receive one or the other offer and will not have the opportunity to choose between the offers. So, who...
Corvette Z51 and Z06 - 12/19/2014
... Z06 vehicles equipped with a dry sump system has been revised. The new schedule will require the oil/filter to be changed immediately after the break-in period, which occurs after the first 500 miles of operation. Once the break-in oil change is performed...
Maintenance Plans - 09/27/2017
... complimentary maintenance programs GM offers is to increase service retention and sales loyalty. Oil change frequency is based on the Oil Life Monitor system. GM does, however, allow for oil changes to be performed at 7,500 miles, regardless of what...
Test Drive Offer - 07/28/2016
A select group of in-market GMC owners received a complimentary oil change-test drive offer. Customers that received the offer will present a personalized peel-off card that was included in the GMC magazine. For each valid offer GM will reimburse the...
Chevrolet Complete Care Maintenance - 03/27/2020
... is processed in the Net/Miscellaneous field of the transaction, reimbursement includes an oil change, tire rotation, and MPVI, and the additional oil change allowance for the 2019 Corvette is no longer necessary for 2020 models. GCUS 9 9053. ...
Reject of the Month - 03/10/2011
... important for every service department's bottom line. The current 2011 model year Cadillac oil change/maintenance program is no exception. Labour operation Z2262 provides reimbursement for the lube/oil/filter portion of the program, but is handled differently...
GM Maintenance Program Specifics - 01/10/2014
Over the last few years GM has initiated several maintenance programs that provide for complimentary oil changes, tire rotations, and multipoint inspections. As with most of GM programs, specific documentation is required to comply with the rules of the...
Cadillac Service Offer - 10/03/2014
Targeted Cadillac owners will receive an offer for a complimentary synthetic oil change or $55 off any service. The offer must be taken advantage of by 10/31. Labour code 0600521 is used to submit for the oil change; claim $55 in the Miscellaneous Net...
Ignition Switch Recalls - 10/02/2015
... 14063, 14092, 14113, and 14133. Vehicle owners have been split into four testing groups:Oil change and tire rotation completed at dealership$25 gift card - choice of 7 retailers (including WalMart, Amazon, Applebee's, Target, Chili's, Exxon, Domino's)$50...
Cadillac Premium Care Maintenance Program (CPCM) - 11/18/2013
... services for the first 4 years or 50,000 miles of vehicle operation. Those services include oil changes, tire rotations, engine air cleaner filter replacement, passenger compartment air filter replacement, and MPVI. While dealer participation in...
Where are the Manuals? - 03/11/2013
... requirements, and the warranty coverage. Also included are the labour operations for the oil change, tire rotation, and multi-point inspection that are a part of the included maintenance plan, along with the allowable reimbursement rate. There is a section...
Everyday Value and the $5 Reimbursement - 11/17/2011
... until the 2013 program is available.One of the services in this program is the Everyday Value oil change, tire rotation and 27-point inspection, sold for $39.95 or less. Research has shown that the number one reason customers do not return to the dealership...
Top 10 Things Service Advisors Should Never Do - 07/30/2013
... has been to a different dealership, you will be able to see what repairs were performed there.An Oil Change When the Vehicle Doesn't Need One. If the customer insists and they are paying for it, do the oil change. If the customer insists and it is a...
Corvette Maintenance - 08/25/2020
... 6.2L small block V8 LT2 engine, only requires one service event. The new engine-mounted dry sump oil system has eliminated the requirement of changing the oil and filter at 500 miles. The maintenance event for the 2020 model includes an oil change, tire...
3.6L Colorado/Canyon ‘18MY - 02/20/2018
Critical engine failure may occur if the oil filter insert is not retained, positioned properly, or appropriately seated after the performance of an oil change service. Ensure technicians are aware that the oil filter insert must be retained in its proper...
Cadillac First Maintenance Visit - 08/20/2018
... will come with one maintenance visit during the first year of ownership. The visit will include an oil change, tire rotation, and MPVI. Labor operation 0600503 is used for the oil change service and 0600513 is used for the tire rotation service. The...
Cadillac Maintenance Labour Operation Z2262 - 04/12/2011
... maintenance program, is no exception. Labour operation Z2262 provides reimbursement for lube, oil and filter, but is handled differently than oil change coupon labour operations. When processing these claims, the part numbers for the oil and filters...
Dexos1 5W20 - 10/08/2012
... equipped with a 1.2L or 2.5L 4-cylinder engine are specified to use dexos1 5W20 viscosity motor oil. Customers are still instructed to observe the recommendation of the GM Oil Life Monitor for engine oil change intervals. ...
2020 Chevrolet Complete Care Maintenance - 02/27/2020
... one maintenance visit within 12 months of delivery (within 24 months for the Volt). The additional oil change allowance for the 2019 Corvette has been eliminated for 2020 models, therefore 2020 model year Corvettes are eligible for only one maintenance...
Cadillac First Maintenance - 06/27/2023
... models will have 18 months to redeem the complimentary maintenance visit. The visit includes an oil change for vehicles with a gas or diesel engine, tire rotation, MPVI, and DEF refill for Cadillac vehicles with diesel engines. The first maintenance...
ZSSP: Special Sales Program - 02/04/2010
... dealership to generate sales. Typically the customer receives some sort of free service such as an oil change payable by GM. When submitting in GWM enter transaction type ZSSP, the labor operation number that corresponds to the program and the reimbursement...
Cruze Clean Turbo Diesel - 09/09/2014
When performing an engine oil/filter change on the 2014 Chevrolet Cruze equipped with a 2.0L diesel engine, it is critical that the diesel engine is not overfilled. The vehicle's engine oil capacity, including the oil filter, is 4.75 quarts of oil. If...
Customer Satisfaction Program 17019 Clarification - 02/17/2017
The oil and filter part numbers required for the oil change procedure are to be submitted in the Parts field of the transaction. No amount should be entered in the net item field. The recall bulletin contains a list of oil part numbers; dealers are to...
Maintenance - 07/03/2013
Over the past several years we became familiar with GM issued coupons for maintenance (oil and filter change, tire rotation and MPVI). That trend no longer holds true. It is now more common to see a maintenance plan listed on the vehicle's IVH report...
The New Cadillac Certified Pre Owned Program - 07/03/2013
... Cadillac. This maintenance plan is not available to Florida residents. The maintenance includes:Oil changes based on the Oil Life Monitoring SystemTire rotation every 7,500 milesEngine air cleaner filter replacementPassenger compartment air filter replacementMulti-point...
GLC Labour Op Update - 06/19/2013
... Care Labour OperationsLegacy Code GLC Service DescriptionZ2262 0600503 Cadillac Premium Care Oil ChangeZ2263 0600513 Cadillac Premium Care Tire RotationZ2264 0600523 Cadillac Premium Care Passenger Air FilterZ2265 0600533 Cadillac Premium Care Engine...
Oil Program Price Increase - 08/09/2011
On August 1, 2011, all products on the ACDelco/Exxon Mobil Oil Program increased in price. The increase is due in part to changes in base oil and additive expenses. These increases have also affected the general market. In many cases the increases shown...
Error 919 - 09/03/2015
... service for a 2013 Chevrolet Silverado. The dealership submitted the labor operation for an oil change, tire rotation, and MPVI for the 2- year Chevrolet Maintenance Program. The program allowed four service visits with a reimbursement of $35.After investigating...
Coupons & Certificates - 11/18/2010
... that you have requested the correct repayment for the service provided. A great example is the oil change certificates, many of which provide a different level of reimbursement. ...
GMPP - 02/07/2012
... meet the basic maintenance requirements of most customers. The Smart Care service includes routine oil changes, oil filter replacements, chassis lubrication and tire rotations. Maintenance services are to be performed based on the recommended maintenance...
The New Certified Pre-Owned Program - 09/19/2011
... is required.All CPO vehicles now come with a 2-year/30,000 mile maintenance plan that includes oil/filter changes, tire rotations, and multi-point inspections. To be eligible for reimbursement, services must be performed when the Oil Life Monitoring...
CPO Warranty Coverage - 03/26/2019
... maintenance services. The maintenance services must be performed within 24 months or 24,000 miles. Oil change frequency is still based on the Oil Life Monitoring System (OLM); however, for convenience, the customer may have their oil changed regardless...
Chevrolet-Buick-GMC CPO Maintenance - 01/27/2022
... includes two maintenance visits within the first 2 years or 24,000 miles, whichever comes first. Oil change frequency is based on the Oil Life Monitoring System. The updated reimbursement amounts associated with the CBG CPO Maintenance program were released...
Maintenance Service Rejects - 07/23/2018
... A copy of the MPVI form must be attached, or easily able to access, to the job card. The percent oil life remaining must also be documented on the job card by the service advisors at the time of write up. The intent is to inform the customer that they...
Oil Consumption - 06/02/2015
Bulletin 02-06-01-027, Information on Higher Than Expected Oil Consumption, has recently been updated to add model years, update the RPO/VIN table, engine RPO's and update the oil consumption section. The bulletin applies to certain 2001-2015 Chevrolet...
Corvette First Maintenance - 05/26/2021
... has increased to $275. The effective date of the increase was May 1, 2021. The service includes an oil and filter change, transmission filter change, and a MPVI. The reimbursement increased due to a labor time increase for the transmission filter change,...
Smart Care and Smart Care Wraps - 01/10/2014
... program is designed to meet a vehicle's basic maintenance requirements. Services include routine oil changes, oil filter replacements, chassis lubrications, and tire rotations. The program is effective on contracts sold on or after 10-1-2013 on vehicles...
2013 Chevrolet Silverado 1500 Maintenance Program - 04/12/2013
... 30th. Enrollment in this program was required and ended March 8th. The maintenance offered is an oil and filter change; the oil must be ACDelco dexos1 and the filter must be an ACDelco oil filter. Also provided are a tire rotation and a multipoint vehicle...
Z Labour Operations - 09/19/2011
The Free Agent Retained Brands Program: One year free lube, oil and filter, four-tire rotation and 27-point vehicle inspection. Expires 12 months after the customer receives the certificate. Dealer reimbursement is $20 for conventional oil, including...
Increased reimbursement rates for maintenance programs - 12/01/2021
... effective November 1, 2021. The rate increases were implemented to cover the rising costs of oil and filters necessary to perform the service event. Note: Reimbursement rates for the CPO Maintenance Programs have not changed. The First Maintenance Service...
Waiting Rooms - 10/31/2014
... customers waiting? Simply because dealers are performing more express type services, including oil changes and tire rotations. For quick jobs, people are more apt to wait. Some brands are making the change by modeling their waiting rooms after upscale...
Maintenance Coupon Reminder - 04/13/2012
... RouteOne customers received two maintenance certificates, and each included a complimentary lube, oil and filter, tire rotation and 27-point inspection. Dealerships participating in the program are required to accept a fixed reimbursement amount for...
CPO Warranty Coverage - 03/21/2017
... date received four. The maintenance services must be performed within 24 months or 24,000 miles. Oil change frequency is still based on the Oil Life Monitoring System (OLM); however, for convenience, the customer may have their oil changed regardless...
... one maintenance visit within 12 months of delivery (within 24 months for the Volt). The additional oil change allowance for the 2019 Corvette has been eliminated for 2020 models, therefore 2020 model year Corvettes are eligible for only one maintenance...
Cadillac First Maintenance - 06/27/2023
... models will have 18 months to redeem the complimentary maintenance visit. The visit includes an oil change for vehicles with a gas or diesel engine, tire rotation, MPVI, and DEF refill for Cadillac vehicles with diesel engines. The first maintenance...
ZSSP: Special Sales Program - 02/04/2010
... dealership to generate sales. Typically the customer receives some sort of free service such as an oil change payable by GM. When submitting in GWM enter transaction type ZSSP, the labor operation number that corresponds to the program and the reimbursement...
Cruze Clean Turbo Diesel - 09/09/2014
When performing an engine oil/filter change on the 2014 Chevrolet Cruze equipped with a 2.0L diesel engine, it is critical that the diesel engine is not overfilled. The vehicle's engine oil capacity, including the oil filter, is 4.75 quarts of oil. If...
Customer Satisfaction Program 17019 Clarification - 02/17/2017
The oil and filter part numbers required for the oil change procedure are to be submitted in the Parts field of the transaction. No amount should be entered in the net item field. The recall bulletin contains a list of oil part numbers; dealers are to...
Maintenance - 07/03/2013
Over the past several years we became familiar with GM issued coupons for maintenance (oil and filter change, tire rotation and MPVI). That trend no longer holds true. It is now more common to see a maintenance plan listed on the vehicle's IVH report...
The New Cadillac Certified Pre Owned Program - 07/03/2013
... Cadillac. This maintenance plan is not available to Florida residents. The maintenance includes:Oil changes based on the Oil Life Monitoring SystemTire rotation every 7,500 milesEngine air cleaner filter replacementPassenger compartment air filter replacementMulti-point...
GLC Labour Op Update - 06/19/2013
... Care Labour OperationsLegacy Code GLC Service DescriptionZ2262 0600503 Cadillac Premium Care Oil ChangeZ2263 0600513 Cadillac Premium Care Tire RotationZ2264 0600523 Cadillac Premium Care Passenger Air FilterZ2265 0600533 Cadillac Premium Care Engine...
Oil Program Price Increase - 08/09/2011
On August 1, 2011, all products on the ACDelco/Exxon Mobil Oil Program increased in price. The increase is due in part to changes in base oil and additive expenses. These increases have also affected the general market. In many cases the increases shown...
Error 919 - 09/03/2015
... service for a 2013 Chevrolet Silverado. The dealership submitted the labor operation for an oil change, tire rotation, and MPVI for the 2- year Chevrolet Maintenance Program. The program allowed four service visits with a reimbursement of $35.After investigating...
Coupons & Certificates - 11/18/2010
... that you have requested the correct repayment for the service provided. A great example is the oil change certificates, many of which provide a different level of reimbursement. ...
GMPP - 02/07/2012
... meet the basic maintenance requirements of most customers. The Smart Care service includes routine oil changes, oil filter replacements, chassis lubrication and tire rotations. Maintenance services are to be performed based on the recommended maintenance...
The New Certified Pre-Owned Program - 09/19/2011
... is required.All CPO vehicles now come with a 2-year/30,000 mile maintenance plan that includes oil/filter changes, tire rotations, and multi-point inspections. To be eligible for reimbursement, services must be performed when the Oil Life Monitoring...
CPO Warranty Coverage - 03/26/2019
... maintenance services. The maintenance services must be performed within 24 months or 24,000 miles. Oil change frequency is still based on the Oil Life Monitoring System (OLM); however, for convenience, the customer may have their oil changed regardless...
Chevrolet-Buick-GMC CPO Maintenance - 01/27/2022
... includes two maintenance visits within the first 2 years or 24,000 miles, whichever comes first. Oil change frequency is based on the Oil Life Monitoring System. The updated reimbursement amounts associated with the CBG CPO Maintenance program were released...
Maintenance Service Rejects - 07/23/2018
... A copy of the MPVI form must be attached, or easily able to access, to the job card. The percent oil life remaining must also be documented on the job card by the service advisors at the time of write up. The intent is to inform the customer that they...
Oil Consumption - 06/02/2015
Bulletin 02-06-01-027, Information on Higher Than Expected Oil Consumption, has recently been updated to add model years, update the RPO/VIN table, engine RPO's and update the oil consumption section. The bulletin applies to certain 2001-2015 Chevrolet...
Corvette First Maintenance - 05/26/2021
... has increased to $275. The effective date of the increase was May 1, 2021. The service includes an oil and filter change, transmission filter change, and a MPVI. The reimbursement increased due to a labor time increase for the transmission filter change,...
Smart Care and Smart Care Wraps - 01/10/2014
... program is designed to meet a vehicle's basic maintenance requirements. Services include routine oil changes, oil filter replacements, chassis lubrications, and tire rotations. The program is effective on contracts sold on or after 10-1-2013 on vehicles...
2013 Chevrolet Silverado 1500 Maintenance Program - 04/12/2013
... 30th. Enrollment in this program was required and ended March 8th. The maintenance offered is an oil and filter change; the oil must be ACDelco dexos1 and the filter must be an ACDelco oil filter. Also provided are a tire rotation and a multipoint vehicle...
Z Labour Operations - 09/19/2011
The Free Agent Retained Brands Program: One year free lube, oil and filter, four-tire rotation and 27-point vehicle inspection. Expires 12 months after the customer receives the certificate. Dealer reimbursement is $20 for conventional oil, including...
Increased reimbursement rates for maintenance programs - 12/01/2021
... effective November 1, 2021. The rate increases were implemented to cover the rising costs of oil and filters necessary to perform the service event. Note: Reimbursement rates for the CPO Maintenance Programs have not changed. The First Maintenance Service...
Waiting Rooms - 10/31/2014
... customers waiting? Simply because dealers are performing more express type services, including oil changes and tire rotations. For quick jobs, people are more apt to wait. Some brands are making the change by modeling their waiting rooms after upscale...
Maintenance Coupon Reminder - 04/13/2012
... RouteOne customers received two maintenance certificates, and each included a complimentary lube, oil and filter, tire rotation and 27-point inspection. Dealerships participating in the program are required to accept a fixed reimbursement amount for...
CPO Warranty Coverage - 03/21/2017
... date received four. The maintenance services must be performed within 24 months or 24,000 miles. Oil change frequency is still based on the Oil Life Monitoring System (OLM); however, for convenience, the customer may have their oil changed regardless...
Increased Rates for Maintenance - 07/27/2022
... effective August 1, 2022. The rate increases were implemented to cover the rising costs of oil and filters necessary to perform the service event. The First Maintenance Service Visit includes one oil change visit within one year of ownership,...
Completing the Repair - 04/12/2011
... each and every repair made in the service department, even those that are only scheduled for an oil change.Those processes are an integral part of the service department operating standards. Without structured processes in place the department may not...
July 2012 Recall Update - 07/02/2012
... the 2011-2012 GMC Acadia, Canyon, Sierra, Terrain, Yukon, Yukon XL.Product Safety Recall 12081 - Oil Spills or Leaks onto Hot Surfaces: Approximately 413,000 vehicles are involved in this recall which addresses a condition in which an improper engine...
Certified Service Private Offer - 06/29/2021
... with transaction type ZSSP with the reimbursement claimed in the Miscellaneous Net Item field. Oil changes and flushes are excluded from the offer. Reference: GCUS-9-11346...
April 2019 Recall Update - 03/27/2019
... vehicles and remains in effect until November 30, 2020. Customer Satisfaction Recall 18368-02: Oil Pump High Pressure: The recall bulletin applies to vehicles in Canada, or currently or previously registered in the state of Alaska. The recall has been...
Reject of the Month - May 2021 - 04/29/2021
... going over 25 mph. The technician at their local dealership found that the vehicle was leaking oil from the rear main crank seal. The leak was found to have been caused by a plugged and frozen PCV. The technician replaced the rear main seal and...
Spin-On Oil Filter UPF63R - 02/21/2019
... Chevrolet, and GMC vehicles equipped with either a 3.6L (LGX) or 3.0L (LGW) engine have higher oil pump pressure in order to accommodate engine cam phasing and high-speed bearing requirements. Due to these requirements, the oil filter performance was...
Certified Pre-Owned Resource Center - 02/20/2018
... 12 months/12,000 miles. This warranty includes a 2-year/24,000 maintenance plan that includes an oil change, tire rotation, and a multipoint vehicle inspection. The MVI form must be attached to the job card; the oil life percent remaining must be documented...
2017 MY Cadillac Premium Care Maintenance - 07/28/2016
... in the Dealership Policies, Procedures, and Manuals section. As always, covered services include: oil changes, tire rotations, engine air cleaner filter replacement, passenger compartment air filter replacement, and MPVI. Additionally:The service must...
Maintenance Offers - 08/09/2012
GM Card Route One Program: New card members receive two maintenance certificates that include a complimentary lube, oil and filter, four-tire rotation and a 27-point vehicle inspection.A ZSSP transaction is submitted for reimbursement for the maintenance...
March 2012 Recall Update - 03/08/2012
... equipped with a 2.8L/3.6L engine. Under certain driving conditions and with the vehicle's original oil change intervals, the timing chain could wear prematurely and cause the illumination of the service engine soon light. Dealers are to replace the timing...
Warranty 101: Change - 06/08/2011
Change: an exchange, substitution or replacement of something or somebody...a variance from a routine or pattern, especially a welcome one...For many, change is exciting and something to look forward to; like purchasing a new car to replace the 15-year ...
Recall/Campaign Review - 02/23/2011
Looking out for subtle changes that add to big $... The longer that recall repairs are available the more they evolve; adding small but significant changes along the way. Occasionally changes are made to the labour time, parts required, or net item expenditure....
Verifying The Repair Process - 04/28/2016
Verifying The Repair Process: The technician notes on the job card state that a 2015 Chevrolet Express had an oil leak and required replacement of the crankshaft rear oil seal. The repair was completed and documented by the technician with time punches...
Air Conditioning Season - 04/28/2016
... the label placed on or near the evaporator core inside the HVAC module.Ensure that the correct PAG oil (Polyalkylene Glycol Compressor oil) is used during the repair as called out in SI. There are multiple PAG oils released to service vehicles with R-1234yf....
Scheduled Maintenance Programs - 04/03/2014
... for select 2013 and 2014 model year vehicles. The Scheduled Maintenance Programs consist of oil changes, tire rotations and Multi-Point Vehicle Inspections (up to 4 service events). The quick reference sheet provides specific information about the...
Changes to Technician Accounting of Labour Time - 08/05/2014
... be clocked on multiple repair lines at the same time. Technicians who exclusively perform oil changes and tire rotations are not required to clock on and off job cards. Technicians who perform these services in addition to warranty repairs do have...
Core Price Change - 06/30/2015
On June 5, 2015, the $100 core price for part number 25958410 (exhaust pipe assembly) was eliminated. This part was replaced as part of recall 14523 that affects certain 2008-2009 Chevrolet Corvette vehicles equipped with a 6.2L engine and California ...
Brake Rotor Documentation Changes - 10/02/2015
Brake rotor thickness measurements are no longer required documentation when replacing or resurfacing brake rotors. Bulletin 00-05-22-002, the bulletin that stated rotor measurements were required documentation, was significantly revised to remove several ...
dexos2 - 12/19/2014
The only oil approved for the Cruze diesel is dexos2. Oils that meet the requirements of the vehicle will have the dexos2 certification mark on the container. This mark indicates that the oil has been approved to the dexos2 specification. Failure to use...
Application of Authorization Code R Changes - 03/26/2015
... to submission, service agents should not get a rejected claim for a repeat repair. This is a major change and will require a more attentive write up as well as more time spent reviewing a job card prior to submission. ...
The Oil Fields - 04/28/2015
Many dealerships lost technicians to the oil fields over the past several years. During that time, dealership service departments were unable to compete with the higher pay in the oil sector, where trained techs were seeking employment. Those same stores...
Process Changes to the WPC Program - 01/23/2017
... cores sent to the WPC will NOT automatically be credited. Be sure to print and attach the core exchange value documentation to the job card on which the transaction is being claimed. Returning document only paperwork allows for $20 in the Admin Allowance...
GlobalConnect Changes - 12/21/2016
GM announced several changes to GlobalConnect in December, 2016. These changes include GlobalConnect Security updates; including, new security login screens, new forget password page wording, and the ability to create your own customized security question...
Change to WPC Parts Waiver Process - 11/29/2016
To clear up inconsistencies in the application of the Warranty Part Center process, GM announced in September, a change in the parts waiver process. Effective since September 16th, 2016, a dealer’s DMA/DMC will not have the authority to waive a...
... effective August 1, 2022. The rate increases were implemented to cover the rising costs of oil and filters necessary to perform the service event. The First Maintenance Service Visit includes one oil change visit within one year of ownership,...
Completing the Repair - 04/12/2011
... each and every repair made in the service department, even those that are only scheduled for an oil change.Those processes are an integral part of the service department operating standards. Without structured processes in place the department may not...
July 2012 Recall Update - 07/02/2012
... the 2011-2012 GMC Acadia, Canyon, Sierra, Terrain, Yukon, Yukon XL.Product Safety Recall 12081 - Oil Spills or Leaks onto Hot Surfaces: Approximately 413,000 vehicles are involved in this recall which addresses a condition in which an improper engine...
Certified Service Private Offer - 06/29/2021
... with transaction type ZSSP with the reimbursement claimed in the Miscellaneous Net Item field. Oil changes and flushes are excluded from the offer. Reference: GCUS-9-11346...
April 2019 Recall Update - 03/27/2019
... vehicles and remains in effect until November 30, 2020. Customer Satisfaction Recall 18368-02: Oil Pump High Pressure: The recall bulletin applies to vehicles in Canada, or currently or previously registered in the state of Alaska. The recall has been...
Reject of the Month - May 2021 - 04/29/2021
... going over 25 mph. The technician at their local dealership found that the vehicle was leaking oil from the rear main crank seal. The leak was found to have been caused by a plugged and frozen PCV. The technician replaced the rear main seal and...
Spin-On Oil Filter UPF63R - 02/21/2019
... Chevrolet, and GMC vehicles equipped with either a 3.6L (LGX) or 3.0L (LGW) engine have higher oil pump pressure in order to accommodate engine cam phasing and high-speed bearing requirements. Due to these requirements, the oil filter performance was...
Certified Pre-Owned Resource Center - 02/20/2018
... 12 months/12,000 miles. This warranty includes a 2-year/24,000 maintenance plan that includes an oil change, tire rotation, and a multipoint vehicle inspection. The MVI form must be attached to the job card; the oil life percent remaining must be documented...
2017 MY Cadillac Premium Care Maintenance - 07/28/2016
... in the Dealership Policies, Procedures, and Manuals section. As always, covered services include: oil changes, tire rotations, engine air cleaner filter replacement, passenger compartment air filter replacement, and MPVI. Additionally:The service must...
Maintenance Offers - 08/09/2012
GM Card Route One Program: New card members receive two maintenance certificates that include a complimentary lube, oil and filter, four-tire rotation and a 27-point vehicle inspection.A ZSSP transaction is submitted for reimbursement for the maintenance...
March 2012 Recall Update - 03/08/2012
... equipped with a 2.8L/3.6L engine. Under certain driving conditions and with the vehicle's original oil change intervals, the timing chain could wear prematurely and cause the illumination of the service engine soon light. Dealers are to replace the timing...
Warranty 101: Change - 06/08/2011
Change: an exchange, substitution or replacement of something or somebody...a variance from a routine or pattern, especially a welcome one...For many, change is exciting and something to look forward to; like purchasing a new car to replace the 15-year ...
Recall/Campaign Review - 02/23/2011
Looking out for subtle changes that add to big $... The longer that recall repairs are available the more they evolve; adding small but significant changes along the way. Occasionally changes are made to the labour time, parts required, or net item expenditure....
Verifying The Repair Process - 04/28/2016
Verifying The Repair Process: The technician notes on the job card state that a 2015 Chevrolet Express had an oil leak and required replacement of the crankshaft rear oil seal. The repair was completed and documented by the technician with time punches...
Air Conditioning Season - 04/28/2016
... the label placed on or near the evaporator core inside the HVAC module.Ensure that the correct PAG oil (Polyalkylene Glycol Compressor oil) is used during the repair as called out in SI. There are multiple PAG oils released to service vehicles with R-1234yf....
Scheduled Maintenance Programs - 04/03/2014
... for select 2013 and 2014 model year vehicles. The Scheduled Maintenance Programs consist of oil changes, tire rotations and Multi-Point Vehicle Inspections (up to 4 service events). The quick reference sheet provides specific information about the...
Changes to Technician Accounting of Labour Time - 08/05/2014
... be clocked on multiple repair lines at the same time. Technicians who exclusively perform oil changes and tire rotations are not required to clock on and off job cards. Technicians who perform these services in addition to warranty repairs do have...
Core Price Change - 06/30/2015
On June 5, 2015, the $100 core price for part number 25958410 (exhaust pipe assembly) was eliminated. This part was replaced as part of recall 14523 that affects certain 2008-2009 Chevrolet Corvette vehicles equipped with a 6.2L engine and California ...
Brake Rotor Documentation Changes - 10/02/2015
Brake rotor thickness measurements are no longer required documentation when replacing or resurfacing brake rotors. Bulletin 00-05-22-002, the bulletin that stated rotor measurements were required documentation, was significantly revised to remove several ...
dexos2 - 12/19/2014
The only oil approved for the Cruze diesel is dexos2. Oils that meet the requirements of the vehicle will have the dexos2 certification mark on the container. This mark indicates that the oil has been approved to the dexos2 specification. Failure to use...
Application of Authorization Code R Changes - 03/26/2015
... to submission, service agents should not get a rejected claim for a repeat repair. This is a major change and will require a more attentive write up as well as more time spent reviewing a job card prior to submission. ...
The Oil Fields - 04/28/2015
Many dealerships lost technicians to the oil fields over the past several years. During that time, dealership service departments were unable to compete with the higher pay in the oil sector, where trained techs were seeking employment. Those same stores...
Process Changes to the WPC Program - 01/23/2017
... cores sent to the WPC will NOT automatically be credited. Be sure to print and attach the core exchange value documentation to the job card on which the transaction is being claimed. Returning document only paperwork allows for $20 in the Admin Allowance...
GlobalConnect Changes - 12/21/2016
GM announced several changes to GlobalConnect in December, 2016. These changes include GlobalConnect Security updates; including, new security login screens, new forget password page wording, and the ability to create your own customized security question...
Change to WPC Parts Waiver Process - 11/29/2016
To clear up inconsistencies in the application of the Warranty Part Center process, GM announced in September, a change in the parts waiver process. Effective since September 16th, 2016, a dealer’s DMA/DMC will not have the authority to waive a...
Policy Changes - 07/25/2017
... recently been updated and went into effect with job cards dated on or after July 17, 2017. These changes should go a long way in easing the administrative burden that has been taking a toll on service management and technicians for several months. Other...
Field Action Bulletin Number Change - 11/29/2018
There is a new numbering structure in place for field action bulletins. The new system will further align the GM North America region with the other four regions of the world and with implementing the GM Global Field Action Management (GFAM) System. The ...
Pre-Approval Goodwill Request Changes - 07/23/2018
What used to be called the “DMA form” is now the GM Dealer Pre-Approval Goodwill Request. The change in title is due to the fact that the pre-approval form will now go to either your DMA, the Warranty Support Center, or the Region. There is...
Upcoming Changes - 04/23/2018
PDI Labor - GM has announced two important changes that are coming down the pipe. The first change addresses the new PDI process effective with 2019 model year vehicles. Approximately 30 inspection points have been eliminated from the new PDI process,...
TransFlow Machine - 05/22/2018
The TransFlow machine is designed to measure the transmission oil cooler (TOC) oil flow capability and to remove contaminated oil from the TOC system after a transmission repair. Measuring the transmission cooler system oil flow rate determines if the...
Change - 05/28/2020
Over the past several months we have all experienced change in how we function on a daily basis, whether it be in our personal or professional lives. So many have taken on these changes with an open mind and positive attitude, making it that much easier...
WPC Temporary Changes - 06/23/2020
Due to changing security protocols at UPS, the UPS Complete View Returns interface (GM Warranty Part Returns – UPS Shipping Interface) will require dealer login credentials, including the BAC Code and Transaction Number. This went into effect June ...
Field Action Vehicle Status Change Form - 10/23/2019
The new CAM-03 form is available in GlobalConnect Service Forms. The form is used to report a change in the status of a vehicle with an open field action or to report extenuating circumstances that are preventing a field action from being completed. The...
Field Action Vehicle Status Change Form (CAM03) - 03/23/2024
The CAM-03 form is used to report a change in status of a vehicle with an open product field action or to report any extenuating circumstances that are preventing a product field action from being completed. The form is not used to report a change in...
Parts Price Change - 03/23/2024
GMCCA implemented a part price change effective April 1, 2024, on 916 parts as well as 35 core charge revisions. GWM calculates part cost using the GM Parts pricing effective on the repair completion date. GCUS-9-15821
Field Action Status Change Form: CAM-03 - 10/01/2021
... the customer must sign to acknowledge the document. Additionally, the Field Action Vehicle Status Change Form must be completed. The CAM-03 Vehicle Recall Action Report is located in the Service Forms App in GlobalConnect and it is used to communicate...
Base Time Clock Time Changes - 06/20/2022
Changes to help streamline labor time documentation requirements, reduce warranty administrative workload for technicians, and allow increased levels of Other Labor Hour (OLH) empowerment based on dealer performance takes effect with job cards dated on/after ...
Add On Repair Minor Change - 03/23/2023
One of the March 2023 updates in the Service Policy and Procedures Manual was a minor change regarding add on repair approval. Service management must still authorize add on repairs, after the new concern has been inspected and verified, in writing,...
Part Price Change - 10/25/2023
GM CCA implemented a price change effective November 1, 2023, on 6,583 parts. It was announced in October that the preliminary sales-weighted impact of the price change is 0.6%. There will also be 77 core charge revisions effective November 1, 2023. Global...
WPC Pending Debit Change - 09/19/2011
... processing. When the part has been inspected and found defect free the transaction status will be changed to "Inspected - Non Defective" and will remain in this status less than 24 hours. The transaction will then be changed to Pending debit for 15 days...
Empowerment Levels and Change - 08/30/2012
... part incompatible errors, plus much more. On July 19 and 20, 2012, the dealer's empowerment status changed, as did their self-empowerment levels. This particular dealer lost their Elite Service Agent Status. Each dealer has an empowerment profile that...
Transmission Internal Repair Clock Time Changes - 01/19/2012
... shipping container. All fluids must be drained and the component packaged securely. Engine oil filters must be drained and secured in a plastic bag and attached to the engine assembly core. Retain the assembly core for one day after the claim is pai...
A Change in the Works - 10/08/2012
... stores will be contacted by a GM employee that will live in their district. The goal for this change is to improve interaction quality and to help the dealership team improve the customer's ownership experience. The new structure will mean that...
Changes in Product Quality Center Contact Requirements - 02/26/2013
... allowance" filed in the net items section. If an engine assembly is being returned, the oil filter must be drained of oil and placed in a plastic bag. Attach the bag to the engine assembly. If you are one of the service agents who still are...
Changes to Special Coverage 10054 - 07/30/2013
... of the service. Effective immediately, the service is being entirely reimbursed by GM. This policy change is retroactive and some customers will be entitled to a refund.Customers who have paid their share for this service are being instructed to contact...
Changes to Policy Repair Decision Making - 11/18/2013
... original owner. Keep in mind that the customer may still be the original owner, but their name has changed through marriage or the vehicle is now owed by a family member of the original owner. It will also indicate if the vehicle is a Certified Pre-Owned...
Changes to the Pre Delivery Inspection Form - 04/13/2010
All PDI forms have been updated to include new inspection items (highlighted in red), as well as a link to GMVIS. Copy the VIN number from the PDI form, paste it into the GMVIS VIN field and click "Submit". This interactive form and GMVIS link will enable ...
Corvette and Camaro Maintenance - 07/30/2019
... the 2019 model year Corvette and Camaro. The change is due to the change in Mobil 1 ESP formula oil. Maintenance on 2019MY Corvette vehicles with engine RPO LT1, LT4, and LT5 with Z52 receive an $80 reimbursement. Maintenance on 2019MY Camaro vehicles...
Goodwill Tools to Increase Customer Satisfaction - 08/25/2020
... needed to repair their vehicle came boxed wrong and had to be reordered. They are also due for an oil change and tire rotation. Use this labor operation for their maintenance service with the hope that the offering will make up for the inconvenience....
Lucky 7 Service Conquest Program - 01/22/2018
... the dealership to generate sales. Customers typically receive some sort of free service such as an oil change payable to GM. In early January, the Lucky 7 Service Conquest Program debuted, a program designed to gain market share and improve dealer...
... recently been updated and went into effect with job cards dated on or after July 17, 2017. These changes should go a long way in easing the administrative burden that has been taking a toll on service management and technicians for several months. Other...
Field Action Bulletin Number Change - 11/29/2018
There is a new numbering structure in place for field action bulletins. The new system will further align the GM North America region with the other four regions of the world and with implementing the GM Global Field Action Management (GFAM) System. The ...
Pre-Approval Goodwill Request Changes - 07/23/2018
What used to be called the “DMA form” is now the GM Dealer Pre-Approval Goodwill Request. The change in title is due to the fact that the pre-approval form will now go to either your DMA, the Warranty Support Center, or the Region. There is...
Upcoming Changes - 04/23/2018
PDI Labor - GM has announced two important changes that are coming down the pipe. The first change addresses the new PDI process effective with 2019 model year vehicles. Approximately 30 inspection points have been eliminated from the new PDI process,...
TransFlow Machine - 05/22/2018
The TransFlow machine is designed to measure the transmission oil cooler (TOC) oil flow capability and to remove contaminated oil from the TOC system after a transmission repair. Measuring the transmission cooler system oil flow rate determines if the...
Change - 05/28/2020
Over the past several months we have all experienced change in how we function on a daily basis, whether it be in our personal or professional lives. So many have taken on these changes with an open mind and positive attitude, making it that much easier...
WPC Temporary Changes - 06/23/2020
Due to changing security protocols at UPS, the UPS Complete View Returns interface (GM Warranty Part Returns – UPS Shipping Interface) will require dealer login credentials, including the BAC Code and Transaction Number. This went into effect June ...
Field Action Vehicle Status Change Form - 10/23/2019
The new CAM-03 form is available in GlobalConnect Service Forms. The form is used to report a change in the status of a vehicle with an open field action or to report extenuating circumstances that are preventing a field action from being completed. The...
Field Action Vehicle Status Change Form (CAM03) - 03/23/2024
The CAM-03 form is used to report a change in status of a vehicle with an open product field action or to report any extenuating circumstances that are preventing a product field action from being completed. The form is not used to report a change in...
Parts Price Change - 03/23/2024
GMCCA implemented a part price change effective April 1, 2024, on 916 parts as well as 35 core charge revisions. GWM calculates part cost using the GM Parts pricing effective on the repair completion date. GCUS-9-15821
Field Action Status Change Form: CAM-03 - 10/01/2021
... the customer must sign to acknowledge the document. Additionally, the Field Action Vehicle Status Change Form must be completed. The CAM-03 Vehicle Recall Action Report is located in the Service Forms App in GlobalConnect and it is used to communicate...
Base Time Clock Time Changes - 06/20/2022
Changes to help streamline labor time documentation requirements, reduce warranty administrative workload for technicians, and allow increased levels of Other Labor Hour (OLH) empowerment based on dealer performance takes effect with job cards dated on/after ...
Add On Repair Minor Change - 03/23/2023
One of the March 2023 updates in the Service Policy and Procedures Manual was a minor change regarding add on repair approval. Service management must still authorize add on repairs, after the new concern has been inspected and verified, in writing,...
Part Price Change - 10/25/2023
GM CCA implemented a price change effective November 1, 2023, on 6,583 parts. It was announced in October that the preliminary sales-weighted impact of the price change is 0.6%. There will also be 77 core charge revisions effective November 1, 2023. Global...
WPC Pending Debit Change - 09/19/2011
... processing. When the part has been inspected and found defect free the transaction status will be changed to "Inspected - Non Defective" and will remain in this status less than 24 hours. The transaction will then be changed to Pending debit for 15 days...
Empowerment Levels and Change - 08/30/2012
... part incompatible errors, plus much more. On July 19 and 20, 2012, the dealer's empowerment status changed, as did their self-empowerment levels. This particular dealer lost their Elite Service Agent Status. Each dealer has an empowerment profile that...
Transmission Internal Repair Clock Time Changes - 01/19/2012
... shipping container. All fluids must be drained and the component packaged securely. Engine oil filters must be drained and secured in a plastic bag and attached to the engine assembly core. Retain the assembly core for one day after the claim is pai...
A Change in the Works - 10/08/2012
... stores will be contacted by a GM employee that will live in their district. The goal for this change is to improve interaction quality and to help the dealership team improve the customer's ownership experience. The new structure will mean that...
Changes in Product Quality Center Contact Requirements - 02/26/2013
... allowance" filed in the net items section. If an engine assembly is being returned, the oil filter must be drained of oil and placed in a plastic bag. Attach the bag to the engine assembly. If you are one of the service agents who still are...
Changes to Special Coverage 10054 - 07/30/2013
... of the service. Effective immediately, the service is being entirely reimbursed by GM. This policy change is retroactive and some customers will be entitled to a refund.Customers who have paid their share for this service are being instructed to contact...
Changes to Policy Repair Decision Making - 11/18/2013
... original owner. Keep in mind that the customer may still be the original owner, but their name has changed through marriage or the vehicle is now owed by a family member of the original owner. It will also indicate if the vehicle is a Certified Pre-Owned...
Changes to the Pre Delivery Inspection Form - 04/13/2010
All PDI forms have been updated to include new inspection items (highlighted in red), as well as a link to GMVIS. Copy the VIN number from the PDI form, paste it into the GMVIS VIN field and click "Submit". This interactive form and GMVIS link will enable ...
Corvette and Camaro Maintenance - 07/30/2019
... the 2019 model year Corvette and Camaro. The change is due to the change in Mobil 1 ESP formula oil. Maintenance on 2019MY Corvette vehicles with engine RPO LT1, LT4, and LT5 with Z52 receive an $80 reimbursement. Maintenance on 2019MY Camaro vehicles...
Goodwill Tools to Increase Customer Satisfaction - 08/25/2020
... needed to repair their vehicle came boxed wrong and had to be reordered. They are also due for an oil change and tire rotation. Use this labor operation for their maintenance service with the hope that the offering will make up for the inconvenience....
Lucky 7 Service Conquest Program - 01/22/2018
... the dealership to generate sales. Customers typically receive some sort of free service such as an oil change payable to GM. In early January, the Lucky 7 Service Conquest Program debuted, a program designed to gain market share and improve dealer...
Maintenance, Maintenance and More Maintenance - 07/03/2013
... Type: ZREGReimbursement: Net Item MiscellaneousReimbursement Amount: Varies, depending on product (oil) and model - see the Program Guidelines (refer to the Warranty 101 article on page 5 for detail on finding the Guidelines document)Term: 2-years/24,000...
dexos1 and dexos2 Specs - 01/24/2013
... recently been updated. The bulletin provides Global information for GM dexos1 and dexos2 engine oil. Also, included within the bulletin are engine oil details for the Chevrolet Corvette. GM introduced dexos1 certified engine oil in North America starting...
Free Agent Audit: - 08/09/2012
... Hummer and retained brand customers whose dealership had closed. The service provided up to four oil changes, tire rotations and 27-point inspection over the course of a year. The offer was only good for one year from the date of mailing. Approximately...
Experience Buick - 10/08/2012
... covers scheduled maintenance for the first two years or 24,000 miles. The plan covers scheduled oil and filter changes, tire rotations and chassis lubrication. New owners also receive the comprehensive Directions and Connections plan from OnStar and...
2014 Chevrolet Two Year Maintenance Program - 05/14/2013
... diesel and Silverado LD/HD vehicles sold on or after May 1, 2013. The covered services include oil and filter changes, tire rotations, and 27-point inspections and are limited to four services. Dealers are responsible for determining vehicle eligibility...
Warranty Performance Analysis - 07/02/2010
... With whom? Are you comparing with other local dealers, or with the specialty shops that change oil, replace mufflers, etc.? Have such businesses grown around you while you grew into a limited amount of space?When you reach a conclusion about the causal...
Oil Filter Replacement - 07/02/2010
Engine damage resulting from an incorrect or improperly installed engine oil filter is not a warrantable defect. Oil filter misapplication may cause abnormal engine noise or internal damage. Filter debris from an aftermarket oil filter that has failed...
Automatic Transmission Oil Cooler Flow Test J-45096 - 06/19/2013
... or torque converter replacement include labour time to flow check and flush the transmission oil cooler system. In-car replacement of the TCM and control valve assembly, or valve body, or repairs for leaks such as the torque converter, or output seals...
Oil Consumption - 01/24/2013
Bulletin 10-06-01-008 provides a repair procedure for concerns with engine oil consumption with higher mileage vehicles and a service engine soon light and/or rough running engine. While some consumption is considered normal, if the vehicle is using more...
Oil Consumption - 03/01/2016
The warranty information has been updated within bulletin 13-06-01-003H that addresses excessive oil consumption. The bulletin applies to certain vehicles equipped with a 2.4L engine. Technicians are instructed to verify that the ECM has the latest TIS2web...
Crankshaft Rear Oil Seal - 12/19/2014
... to the special tools, and to remove the build breakpoint date. The bulletin addresses an engine oil leak under the vehicle caused by the crankshaft #3 thrust bearing wing separating from the thrust bearing, resulting in excessive crankshaft end play...
Automatic Transmission Oil Cooler Flow - 06/30/2015
... repair or torque converter replacement include labor time to flow check and flush the transmission oil cooler system. In car replacement of the TCM and control valve assembly or valve body or repairs for leaks, such as the torque converter or output...
Engine Oil Capacity - 06/02/2015
The engine oil capacity with oil filter for all GENV, V8 5.3L and 6.2L engines has been reduced from 8.5 quarts to 8.0 quarts. Vehicles involved in this change include the 2014-2015 Cadillac Escalade, Escalade ESV, Chevrolet Tahoe, Suburban, Silverado,...
Engine Oil Consumption Bulletin Update - 12/19/2014
Bulletin 10-06-01-008 addresses a concern with engine oil consumption on Aluminum Block/Iron Block Engines with Active Fuel Management. To correct the issue dealers are to install an AFM Oil Deflector and clean the carbon from the cylinder and /or install...
Business Choice Maintenance Plan - 02/26/2013
... to the rates, terms, and conditions described in GWM message G_0000156291.Services include a lube, oil, and filter change, single wheel tire rotation, and a multi-point vehicle inspection. Dexos1 engine customers are allowed 6 total services in the 2-year/30,000...
Certified Pre-Owned Operations Guide - 08/09/2012
... originally equipped. In addition to the 12 month/12,000 mile warranty, certified vehicles receive oil and filter changes, tire rotation, and the multi-point vehicle inspection for 2 years/30,000 miles. Job card documentation must include the percent...
The Rookie - 09/19/2011
... there is a point at which these adjustments can be too much of a good thing. A seemingly simple change can be disastrous if the outcomes of that change are not fully considered. This month I would like to offer fellow rookies some simple, but hard learned...
Corvette First Maintenance - 01/27/2022
... and the reimbursement amount, $294, remain the same. The first maintenance service includes oil and filter change, transmission fluid filter change, and MPVI....
Goodwill Tools - 07/27/2021
... needed to repair their vehicle came boxed wrong and had to be reordered. They are also due for an oil change and tire rotation. Use this labor operation for their maintenance service with the hope that the offering will make up for the inconvenience....
Certified Pre-Owned Vehicles - 09/26/2023
... up to 6 years, 100,000 miles. The maintenance provision allows for 2 service events – oil change, tire rotation, and multi-point vehicle inspection – within a 2 year/24,000 mile period. Once a CPO vehicle is diagnosed, coverage must...
Bulletin 18-NA-069 - 03/27/2019
... allow the ice build-up in the CAC to thaw, and if necessary, replace the CAC and change the oil. The bulletin contains a bulletin specific labor operation that is to be used for vehicles that are repaired under the Emission Coverage. Note: this is not...
2013 National Certified Service Retail Plan - 01/24/2013
... with a few changes. The most significant change is that the $5 reimbursement for the use of dexos1 oil with 2011 and newer vehicles has been discontinued. Beginning January 1st, 2013, no claims should be submitted using labour operation Z2283 for the...
Customer Enthusiasm Repairs - 09/16/2010
... the warranty coverage. Taking ownership of customer concerns such as broken interior trim or oil changes may sometimes make all the difference and prevent the customer from going to another dealer or leaving the brand all together. A customer enthusiasm...
Important Policy Updates - 01/10/2014
... repairs). The article also provides specific policies for technicians who exclusively perform oil changes/tire rotations/MPI services as part of the brand maintenance programs. Those technicians are not required to comply with the individual time requirements....
Fluid and Air Conditioning Leak Analysis - 12/09/2013
Engine oil, transmission oil, and antifreeze are three fluids that can leak from a gasket, seal or component. Sometimes the leak is obvious to the naked eye, but sometimes there is extra effort involved in finding the source of the leak.Service Information...
... Type: ZREGReimbursement: Net Item MiscellaneousReimbursement Amount: Varies, depending on product (oil) and model - see the Program Guidelines (refer to the Warranty 101 article on page 5 for detail on finding the Guidelines document)Term: 2-years/24,000...
dexos1 and dexos2 Specs - 01/24/2013
... recently been updated. The bulletin provides Global information for GM dexos1 and dexos2 engine oil. Also, included within the bulletin are engine oil details for the Chevrolet Corvette. GM introduced dexos1 certified engine oil in North America starting...
Free Agent Audit: - 08/09/2012
... Hummer and retained brand customers whose dealership had closed. The service provided up to four oil changes, tire rotations and 27-point inspection over the course of a year. The offer was only good for one year from the date of mailing. Approximately...
Experience Buick - 10/08/2012
... covers scheduled maintenance for the first two years or 24,000 miles. The plan covers scheduled oil and filter changes, tire rotations and chassis lubrication. New owners also receive the comprehensive Directions and Connections plan from OnStar and...
2014 Chevrolet Two Year Maintenance Program - 05/14/2013
... diesel and Silverado LD/HD vehicles sold on or after May 1, 2013. The covered services include oil and filter changes, tire rotations, and 27-point inspections and are limited to four services. Dealers are responsible for determining vehicle eligibility...
Warranty Performance Analysis - 07/02/2010
... With whom? Are you comparing with other local dealers, or with the specialty shops that change oil, replace mufflers, etc.? Have such businesses grown around you while you grew into a limited amount of space?When you reach a conclusion about the causal...
Oil Filter Replacement - 07/02/2010
Engine damage resulting from an incorrect or improperly installed engine oil filter is not a warrantable defect. Oil filter misapplication may cause abnormal engine noise or internal damage. Filter debris from an aftermarket oil filter that has failed...
Automatic Transmission Oil Cooler Flow Test J-45096 - 06/19/2013
... or torque converter replacement include labour time to flow check and flush the transmission oil cooler system. In-car replacement of the TCM and control valve assembly, or valve body, or repairs for leaks such as the torque converter, or output seals...
Oil Consumption - 01/24/2013
Bulletin 10-06-01-008 provides a repair procedure for concerns with engine oil consumption with higher mileage vehicles and a service engine soon light and/or rough running engine. While some consumption is considered normal, if the vehicle is using more...
Oil Consumption - 03/01/2016
The warranty information has been updated within bulletin 13-06-01-003H that addresses excessive oil consumption. The bulletin applies to certain vehicles equipped with a 2.4L engine. Technicians are instructed to verify that the ECM has the latest TIS2web...
Crankshaft Rear Oil Seal - 12/19/2014
... to the special tools, and to remove the build breakpoint date. The bulletin addresses an engine oil leak under the vehicle caused by the crankshaft #3 thrust bearing wing separating from the thrust bearing, resulting in excessive crankshaft end play...
Automatic Transmission Oil Cooler Flow - 06/30/2015
... repair or torque converter replacement include labor time to flow check and flush the transmission oil cooler system. In car replacement of the TCM and control valve assembly or valve body or repairs for leaks, such as the torque converter or output...
Engine Oil Capacity - 06/02/2015
The engine oil capacity with oil filter for all GENV, V8 5.3L and 6.2L engines has been reduced from 8.5 quarts to 8.0 quarts. Vehicles involved in this change include the 2014-2015 Cadillac Escalade, Escalade ESV, Chevrolet Tahoe, Suburban, Silverado,...
Engine Oil Consumption Bulletin Update - 12/19/2014
Bulletin 10-06-01-008 addresses a concern with engine oil consumption on Aluminum Block/Iron Block Engines with Active Fuel Management. To correct the issue dealers are to install an AFM Oil Deflector and clean the carbon from the cylinder and /or install...
Business Choice Maintenance Plan - 02/26/2013
... to the rates, terms, and conditions described in GWM message G_0000156291.Services include a lube, oil, and filter change, single wheel tire rotation, and a multi-point vehicle inspection. Dexos1 engine customers are allowed 6 total services in the 2-year/30,000...
Certified Pre-Owned Operations Guide - 08/09/2012
... originally equipped. In addition to the 12 month/12,000 mile warranty, certified vehicles receive oil and filter changes, tire rotation, and the multi-point vehicle inspection for 2 years/30,000 miles. Job card documentation must include the percent...
The Rookie - 09/19/2011
... there is a point at which these adjustments can be too much of a good thing. A seemingly simple change can be disastrous if the outcomes of that change are not fully considered. This month I would like to offer fellow rookies some simple, but hard learned...
Corvette First Maintenance - 01/27/2022
... and the reimbursement amount, $294, remain the same. The first maintenance service includes oil and filter change, transmission fluid filter change, and MPVI....
Goodwill Tools - 07/27/2021
... needed to repair their vehicle came boxed wrong and had to be reordered. They are also due for an oil change and tire rotation. Use this labor operation for their maintenance service with the hope that the offering will make up for the inconvenience....
Certified Pre-Owned Vehicles - 09/26/2023
... up to 6 years, 100,000 miles. The maintenance provision allows for 2 service events – oil change, tire rotation, and multi-point vehicle inspection – within a 2 year/24,000 mile period. Once a CPO vehicle is diagnosed, coverage must...
Bulletin 18-NA-069 - 03/27/2019
... allow the ice build-up in the CAC to thaw, and if necessary, replace the CAC and change the oil. The bulletin contains a bulletin specific labor operation that is to be used for vehicles that are repaired under the Emission Coverage. Note: this is not...
2013 National Certified Service Retail Plan - 01/24/2013
... with a few changes. The most significant change is that the $5 reimbursement for the use of dexos1 oil with 2011 and newer vehicles has been discontinued. Beginning January 1st, 2013, no claims should be submitted using labour operation Z2283 for the...
Customer Enthusiasm Repairs - 09/16/2010
... the warranty coverage. Taking ownership of customer concerns such as broken interior trim or oil changes may sometimes make all the difference and prevent the customer from going to another dealer or leaving the brand all together. A customer enthusiasm...
Important Policy Updates - 01/10/2014
... repairs). The article also provides specific policies for technicians who exclusively perform oil changes/tire rotations/MPI services as part of the brand maintenance programs. Those technicians are not required to comply with the individual time requirements....
Fluid and Air Conditioning Leak Analysis - 12/09/2013
Engine oil, transmission oil, and antifreeze are three fluids that can leak from a gasket, seal or component. Sometimes the leak is obvious to the naked eye, but sometimes there is extra effort involved in finding the source of the leak.Service Information...
May 2016 Recall Update - 04/28/2016
... Malibu vehicles and is in effect until April 30, 2018. Customer Satisfaction Program 30990: Oil Pickup Tube Bolt Retention: Approximately 7,600 vehicles are involved in the recall that addresses a condition in which the oil pickup tube can lose connection...
Add-On Concern - Service Manager Verification - 02/17/2017
... following is an example of the add-on concern process: Situation: The technician is performing an oil change, tire rotation, and MPVI service on a vehicle and finds an axle boot leaking. Substantiation: The service manager inspects and verifies with...
Goodwill Tools - 05/29/2019
... needed to repair their vehicle came boxed wrong and had to be reordered. They are also due for an oil change and tire rotation. You can use this labor operation to get GM to pay for their maintenance service with the hope that this offering will make...
Goodwill Tools - 09/26/2022
... needed to repair their vehicle came boxed wrong and had to be reordered. They are also due for an oil change and tire rotation. Use this labor operation for their maintenance service with the hope that the offering will make up for the inconvenience....
Dexos1 0W20 Price Decrease - 11/18/2013
GM recently announced a price reduction on 0W20 dexos1 engine oil in quarts, drums, and bulk. This oil specification is the service oil for most 2014 GMC and Chevrolet pickup trucks. Complete part and price information is available in GlobalConnect within...
Buick & GMC Anniversary Service Offer - 09/19/2011
... months or more. The offer will include a LOF, rotation, and 27-Point inspection. As always ACDelco oil/filter products must be used to be eligible for reimbursement. There is a $20 reimbursement for Conventional/Dexos Oil and $45 for Diesel Oil. Submit...
CBG CPO Maintenance Plan - 10/14/2011
... Pre-Owned Warranty. The maintenance plan is meant to provide customers with an option for oil and filter change, vehicle inspections, and tire rotations.The CBG CPO maintenance program runs for 2 years or 30,000 miles. The maintenance plan falls under...
2014 Chevrolet 2-Year Maintenance - 07/03/2013
... was formerly limited to 2014 model year Silverado and Cruze diesel. The program covers scheduled oil and filter changes, tire rotations, and a 27-point inspection. Transactions are submitted as a ZREG transaction with labour operation 0600723, with the...
Dealership Empowerment and Correct Documentation - 01/19/2012
... to offer to goodwill the cost of whatever maintenance the customer is due for. Examples include oil changes, tire rotations, air filter replacement, wheel alignment, etc. The maximum reimbursement is $100. The documentation required for this labour operation...
2017: Year in Review - 11/21/2017
There were several changes in 2017 to GM Policies and Procedures. 2017 also saw an increase in audit activity, and to help keep your dealership compliant, we have summarized some of the changes. Below is a recap of these changes: Add On Repairs - Add...
Dealership Empowerment - 01/11/2016
... chooses to "goodwill" the cost of whatever maintenance the customer is due for. Examples include oil changes, tire rotations, air filter replacement, wheel alignment, etc. The maximum reimbursement is $100. The documentation required for this labor operation...
Reject of the Month - October 2022 - 09/26/2022
... 2008 Cadillac Escalade was in the service department in April 2022 with a concern of an engine oil leak. The service technician found that the oil pan gasket, valve cover gaskets, and the transmission cooler lines were all leaking. The vehicle was repaired...
Air Conditioning Guidelines - 05/25/2022
... label placed on or near the evaporator core inside the HVAC module. Ensure that the correct PAG oil (Polyalkylene Glycol Compressor oil) is used during the repair as called out in SI. There are multiple PAG oils released to service vehicles with R-1234yf....
Basic Documentation - 01/19/2011
... is essential for both procedural (and legal) reasons. Yet it is often missed on recalls and coupon oil changes. Another key signature is that of the service manager. As stated earlier, the service manager's signature is required for authorization of...
Checking Tires - 10/13/2010
... my tires for me on routine service visits. Unfortunately, I don't put many miles on my vehicle so oil changes are not very frequent, hence my under-inflation dilemma. Since I don't have the warning light, I probably am driving more frequently with underinflated...
Same Day Repairs - 04/12/2013
Beginning April 1st, GM has made several changes to support and reward service agents who focus on the goal of achieving same day repairs to their customer's vehicles. The average customer's hope is that when they take their vehicle to your dealership,...
Included Maintenance - 02/26/2024
... of increase varies depending on the vehicle and the engine. The service visit includes ACDelco oil and filter change, tire rotation, and MPVI. DEF top-off is allowed for diesels. Reference: GCUS-9-15628. ...
March 2017 Recall Update - 02/17/2017
... and 2005-2013 Chevrolet Corvette vehicles. Customer Satisfaction Program 16038: Transmission Oil Cooler Line in Contact with Body Stud: Certain 2016 Chevrolet Corvette vehicles equipped with an 8-speed Automatic Transmission and Extra Capacity...
Important Reimbursement Rate Update - 03/21/2017
... the included maintenance period at GM dealerships that were not enrolled in the GM dexos1 bulk oil program. This allow distributors to ramp up product levels of ACDelco 5W30, Gen2 Full-Synthetic packaged oil....
Air Conditioning Season - 04/23/2018
... label placed on or near the evaporator core inside the HVAC module. Ensure that the correct PAG oil (Polyalkylene Glycol Compressor oil) is used during the repair as called out in SI. There are multiple PAG oils released to service vehicles with R-1234yf....
Air Conditioning Guidelines - 04/22/2019
... label placed on or near the evaporator core inside the HVAC module. Ensure that the correct PAG oil (Polyalkylene Glycol Compressor oil) is used during the repair as called out in SI. There are multiple PAG oils released to service vehicles with R-1234yf....
Transmission Flush Code - 07/23/2018
... for repairs, GM requires the use of the TransFlow machine to flush and flow test the transmission oil cooler and the oil cooler pipes. The machine will generate a unique flow code after the completion of the test that must be documented on the job card....
Understanding the New Courtesy Transportation Guidelines - 06/19/2017
... to this is GM covered maintenance services; GM will not pay any courtesy transportation for oil changes and tire rotations. The component being serviced is within the terms of the Powertrain Warranty. The customer’s vehicle is a hybrid vehicle...
Second Gen dexos1 - 07/28/2016
Throughout the end of June, and through July 15, GM CCA sold both the previous and new specification of oil. On 7/15/2016, dealers receive only the new specification and are billed the new part numbers listed in Global Message GCUS-9-2426. On 8/1/2016,...
Gasoline Fuel Economy - 09/27/2016
Bulletin 05-00-89-072 Fuel and Oil Additives-Facts and Myths - Maximizing Gasoline Fuel Economy was recently updated to add model years, graphics, a section for websites, and update the information contained within the bulletin. The bulletin is suitable...
... Malibu vehicles and is in effect until April 30, 2018. Customer Satisfaction Program 30990: Oil Pickup Tube Bolt Retention: Approximately 7,600 vehicles are involved in the recall that addresses a condition in which the oil pickup tube can lose connection...
Add-On Concern - Service Manager Verification - 02/17/2017
... following is an example of the add-on concern process: Situation: The technician is performing an oil change, tire rotation, and MPVI service on a vehicle and finds an axle boot leaking. Substantiation: The service manager inspects and verifies with...
Goodwill Tools - 05/29/2019
... needed to repair their vehicle came boxed wrong and had to be reordered. They are also due for an oil change and tire rotation. You can use this labor operation to get GM to pay for their maintenance service with the hope that this offering will make...
Goodwill Tools - 09/26/2022
... needed to repair their vehicle came boxed wrong and had to be reordered. They are also due for an oil change and tire rotation. Use this labor operation for their maintenance service with the hope that the offering will make up for the inconvenience....
Dexos1 0W20 Price Decrease - 11/18/2013
GM recently announced a price reduction on 0W20 dexos1 engine oil in quarts, drums, and bulk. This oil specification is the service oil for most 2014 GMC and Chevrolet pickup trucks. Complete part and price information is available in GlobalConnect within...
Buick & GMC Anniversary Service Offer - 09/19/2011
... months or more. The offer will include a LOF, rotation, and 27-Point inspection. As always ACDelco oil/filter products must be used to be eligible for reimbursement. There is a $20 reimbursement for Conventional/Dexos Oil and $45 for Diesel Oil. Submit...
CBG CPO Maintenance Plan - 10/14/2011
... Pre-Owned Warranty. The maintenance plan is meant to provide customers with an option for oil and filter change, vehicle inspections, and tire rotations.The CBG CPO maintenance program runs for 2 years or 30,000 miles. The maintenance plan falls under...
2014 Chevrolet 2-Year Maintenance - 07/03/2013
... was formerly limited to 2014 model year Silverado and Cruze diesel. The program covers scheduled oil and filter changes, tire rotations, and a 27-point inspection. Transactions are submitted as a ZREG transaction with labour operation 0600723, with the...
Dealership Empowerment and Correct Documentation - 01/19/2012
... to offer to goodwill the cost of whatever maintenance the customer is due for. Examples include oil changes, tire rotations, air filter replacement, wheel alignment, etc. The maximum reimbursement is $100. The documentation required for this labour operation...
2017: Year in Review - 11/21/2017
There were several changes in 2017 to GM Policies and Procedures. 2017 also saw an increase in audit activity, and to help keep your dealership compliant, we have summarized some of the changes. Below is a recap of these changes: Add On Repairs - Add...
Dealership Empowerment - 01/11/2016
... chooses to "goodwill" the cost of whatever maintenance the customer is due for. Examples include oil changes, tire rotations, air filter replacement, wheel alignment, etc. The maximum reimbursement is $100. The documentation required for this labor operation...
Reject of the Month - October 2022 - 09/26/2022
... 2008 Cadillac Escalade was in the service department in April 2022 with a concern of an engine oil leak. The service technician found that the oil pan gasket, valve cover gaskets, and the transmission cooler lines were all leaking. The vehicle was repaired...
Air Conditioning Guidelines - 05/25/2022
... label placed on or near the evaporator core inside the HVAC module. Ensure that the correct PAG oil (Polyalkylene Glycol Compressor oil) is used during the repair as called out in SI. There are multiple PAG oils released to service vehicles with R-1234yf....
Basic Documentation - 01/19/2011
... is essential for both procedural (and legal) reasons. Yet it is often missed on recalls and coupon oil changes. Another key signature is that of the service manager. As stated earlier, the service manager's signature is required for authorization of...
Checking Tires - 10/13/2010
... my tires for me on routine service visits. Unfortunately, I don't put many miles on my vehicle so oil changes are not very frequent, hence my under-inflation dilemma. Since I don't have the warning light, I probably am driving more frequently with underinflated...
Same Day Repairs - 04/12/2013
Beginning April 1st, GM has made several changes to support and reward service agents who focus on the goal of achieving same day repairs to their customer's vehicles. The average customer's hope is that when they take their vehicle to your dealership,...
Included Maintenance - 02/26/2024
... of increase varies depending on the vehicle and the engine. The service visit includes ACDelco oil and filter change, tire rotation, and MPVI. DEF top-off is allowed for diesels. Reference: GCUS-9-15628. ...
March 2017 Recall Update - 02/17/2017
... and 2005-2013 Chevrolet Corvette vehicles. Customer Satisfaction Program 16038: Transmission Oil Cooler Line in Contact with Body Stud: Certain 2016 Chevrolet Corvette vehicles equipped with an 8-speed Automatic Transmission and Extra Capacity...
Important Reimbursement Rate Update - 03/21/2017
... the included maintenance period at GM dealerships that were not enrolled in the GM dexos1 bulk oil program. This allow distributors to ramp up product levels of ACDelco 5W30, Gen2 Full-Synthetic packaged oil....
Air Conditioning Season - 04/23/2018
... label placed on or near the evaporator core inside the HVAC module. Ensure that the correct PAG oil (Polyalkylene Glycol Compressor oil) is used during the repair as called out in SI. There are multiple PAG oils released to service vehicles with R-1234yf....
Air Conditioning Guidelines - 04/22/2019
... label placed on or near the evaporator core inside the HVAC module. Ensure that the correct PAG oil (Polyalkylene Glycol Compressor oil) is used during the repair as called out in SI. There are multiple PAG oils released to service vehicles with R-1234yf....
Transmission Flush Code - 07/23/2018
... for repairs, GM requires the use of the TransFlow machine to flush and flow test the transmission oil cooler and the oil cooler pipes. The machine will generate a unique flow code after the completion of the test that must be documented on the job card....
Understanding the New Courtesy Transportation Guidelines - 06/19/2017
... to this is GM covered maintenance services; GM will not pay any courtesy transportation for oil changes and tire rotations. The component being serviced is within the terms of the Powertrain Warranty. The customer’s vehicle is a hybrid vehicle...
Second Gen dexos1 - 07/28/2016
Throughout the end of June, and through July 15, GM CCA sold both the previous and new specification of oil. On 7/15/2016, dealers receive only the new specification and are billed the new part numbers listed in Global Message GCUS-9-2426. On 8/1/2016,...
Gasoline Fuel Economy - 09/27/2016
Bulletin 05-00-89-072 Fuel and Oil Additives-Facts and Myths - Maximizing Gasoline Fuel Economy was recently updated to add model years, graphics, a section for websites, and update the information contained within the bulletin. The bulletin is suitable...
March 2016 Recall Update - 03/01/2016
... and the warranty transaction information sections. Special Coverage 14159B: Excessive Engine Oil Consumption: The warranty transaction information section of the bulletin has been revised to adjust the labor times. Certain 2010 Chevrolet Equinox...
Service Information Keyword/Labor Operation Search - 06/02/2015
In early May, GM released a TechLine News communication to dealers that announced three new changes to SI. These changes were made based on user feedback.The first change was to the Year Range Bulletin search. In the past, the user selected the platform...
Requesting a Labor Rate Increase - 01/24/2023
... repairs -- Federal, state or local government legislated vehicle emission or safety inspections-- Oil changes-- Tires-- Wiper blades-- Filters-- Fluid exchanges-- Belts-- Other repairs/services that are called out as vehicle maintenance in the Owner...
Global Labour Code Exceptions - 05/14/2013
With the change to new Global Labour Codes that began this month, making an adjustment on a transaction that was originally paid prior to May 3rd will no longer be possible. The Global Warranty Management system will no longer recognize the labour operations...
Revised - $5 Dexos Credit - 01/19/2012
GM will reimburse dealers for the extra cost of ACDelco dexos 1 synthetic blend oil for all 2011 and newer vehicles that come into the dealership for a customer pay lube, oil, filter service through December 31, 2012. Excluded from the program are 2011...
Global Warranty Management - 04/13/2010
The service department may have noticed a slight change in the Applicable Warranties section of the Investigate Vehicle History feature in comparison to GMVIS. While the applicable warranties section in GWM displays the warranty start/end date and effective/end...
Components and Systems - 04/13/2010
... front pinion shaft oil seal had an extensive oil leak. Due to the intensity of the leak the front differential carrier assembly required replacement. The technician documented the oil leak from the front differential pinion seal requiring replacement...
Bulletin 17-NA-066 - 06/20/2022
The bulletin addressing Automatic Oil Cooler Flush and Flow Test has been revised. The bulletin applies to 2010-2019MY Buick, Cadillac, Chevrolet, and GMC passenger cars and light/medium duty trucks equipped with an automatic transmission. The update...
Powertrain Warranty Coverage - 01/11/2016
... method; four labor operations are only covered for the 2010 - 2012 model years. They are:Engine Oil Cooler Core Replacement - 4030270Engine Oil Cooler Replacement - 4032900 and 4065450Oil Filter Adapter and Oil Cooler Assembly Replacement - 4065610The...
Maintenance Offers - 10/08/2012
... not been in a GM dealership for service in twelve months or longer. The service includes lube, oil, filter, tire rotation and 27-point inspection. Reimbursement is $20 for conventional and dexos1 oil, or $45 for diesel oil. Claims are submitted with...
September 2013 Recall Update - 09/04/2013
Customer Satisfaction Program 12312A: Oil Life Monitor Update: The recall bulletin has been revised to add engine RPO LUK to the population. The expiration date for the program has also been extended to August 31, 2015. Involved in the recall are certain...
FlexFuel Badge Missing? - 04/13/2012
... been eliminated. Instead, a FlexFuel label has been added to the driver's side window. Since this change, GM has received many warranty and transportation claims for a missing badge on 2012 Cadillac, Chevrolet, and GMC full size trucks.Ensure that the...
Un-Deployed Takata Air Bag Inflator Modules - 10/02/2015
GM has issued a process change for the return of un-deployed Takata air bag inflator modules for safety recalls 14491, 14735, 15406, and upcoming safety recall 15438. Effective with the release of GlobalConnect Message GCUS-9-843, dated 9-4-2015, all...
Reject of the Month - 07/23/2018
... time could not be substantiated by the time punch. This GMC dealer had a few job cards with an oil consumption concern on 2011/2012 GMC Terrain models. In both cases the technician documented that the oil consumption test was performed with supporting...
Headlights - 11/29/2018
In October, NHTSA announced that it is considering a change to the long standing rules that govern automobile headlights. If approved, the change would allow automakers to install and enable adaptive driving beam headlights on new cars sold in the US....
Battery Replacement Transactions - 01/28/2020
GM announced on January 3, that the policy requirement of routing battery claims to the WSC has been discontinued. The change allows for the immediate processing and payment of labor operations 4041510 and 4041520. The policy does not change the requirement...
Global Shortage - 08/30/2021
Due to the impact of the industry wide shortages, Lane Change Alert with Side Blind Zone Alert and Rear Cross Traffic Alert will no longer be standard on certain 2022 model year Buick Encore GX. The change will take effect on all Encore GX Select and...
August 2021 Recall Update - 07/27/2021
... steering gear torque sensor cover assembly. Customer Satisfaction Recall N212326940 Engine Oil Cooler Lines Detaching from Crimp: Certain 2019 Chevrolet Silverado 1500 (New Model) and GMC Sierra 1500 (New Model) trucks are included in the recall...
Damaged in Transit (DIT): Concealed Damage - 07/27/2022
Concealed damage is damage that is not detectable (such as the undercarriage, inner sides of tires, wheels, transmission-oil pan, wheel liners, etc) during an initial inspection.
Recall Summary Update - 01/28/2020
... vehicles are involved in the recall population. Customer Satisfaction Recall N192220080: Engine Oil Cooler Lines Detaching: There are approximately 140 vehicles in the State of Alaska that are involved in the recall that is in effect until January 31,...
Algae Based Biofuel - 10/02/2015
... dependence on petroleum based products and carbon emissions. Algae is able to deliver a higher oil output from a smaller footprint and can be grown on land or at sea. Once the algae is harvested from the water, the organisms are dried and the oil is...
Engine and Transmission Identification - 10/23/2015
... The engine bar code tag is located in one of several places; the ends of a cylinder head, the oil pan, or the oil rail area of the engine. The tag contains a three-position, alpha-numeric code that identifies the model of the engine. If it is the original...
September 2016 Recall Update - 08/23/2016
... when replacement parts become available. Customer Satisfaction Program 49270: Engine Oil Cooler Leak: There are 1,521 vehicles included in the recall program that addresses an engine oil leak. To correct the condition dealers are instructed to...
Flush Codes on Customer Pay Job Cards - 04/17/2017
GM requires the use of the DT-45096 tool to flush and flow test the transmission oil cooler and the oil cooler pipes after the transmission is removed for repairs. The flush code must be carefully recorded on the job card and entered in the appropriate...
Bulk Parts - 06/30/2015
... of quarts, ounces, or feet used in the Part Quantity field. The following are typical bulk parts:Oil - enter the number of quarts usedCable/conduit/hose/line - enter the number of feet usedCoolant - enter the gallons used Wheel weights - enter the...
... and the warranty transaction information sections. Special Coverage 14159B: Excessive Engine Oil Consumption: The warranty transaction information section of the bulletin has been revised to adjust the labor times. Certain 2010 Chevrolet Equinox...
Service Information Keyword/Labor Operation Search - 06/02/2015
In early May, GM released a TechLine News communication to dealers that announced three new changes to SI. These changes were made based on user feedback.The first change was to the Year Range Bulletin search. In the past, the user selected the platform...
Requesting a Labor Rate Increase - 01/24/2023
... repairs -- Federal, state or local government legislated vehicle emission or safety inspections-- Oil changes-- Tires-- Wiper blades-- Filters-- Fluid exchanges-- Belts-- Other repairs/services that are called out as vehicle maintenance in the Owner...
Global Labour Code Exceptions - 05/14/2013
With the change to new Global Labour Codes that began this month, making an adjustment on a transaction that was originally paid prior to May 3rd will no longer be possible. The Global Warranty Management system will no longer recognize the labour operations...
Revised - $5 Dexos Credit - 01/19/2012
GM will reimburse dealers for the extra cost of ACDelco dexos 1 synthetic blend oil for all 2011 and newer vehicles that come into the dealership for a customer pay lube, oil, filter service through December 31, 2012. Excluded from the program are 2011...
Global Warranty Management - 04/13/2010
The service department may have noticed a slight change in the Applicable Warranties section of the Investigate Vehicle History feature in comparison to GMVIS. While the applicable warranties section in GWM displays the warranty start/end date and effective/end...
Components and Systems - 04/13/2010
... front pinion shaft oil seal had an extensive oil leak. Due to the intensity of the leak the front differential carrier assembly required replacement. The technician documented the oil leak from the front differential pinion seal requiring replacement...
Bulletin 17-NA-066 - 06/20/2022
The bulletin addressing Automatic Oil Cooler Flush and Flow Test has been revised. The bulletin applies to 2010-2019MY Buick, Cadillac, Chevrolet, and GMC passenger cars and light/medium duty trucks equipped with an automatic transmission. The update...
Powertrain Warranty Coverage - 01/11/2016
... method; four labor operations are only covered for the 2010 - 2012 model years. They are:Engine Oil Cooler Core Replacement - 4030270Engine Oil Cooler Replacement - 4032900 and 4065450Oil Filter Adapter and Oil Cooler Assembly Replacement - 4065610The...
Maintenance Offers - 10/08/2012
... not been in a GM dealership for service in twelve months or longer. The service includes lube, oil, filter, tire rotation and 27-point inspection. Reimbursement is $20 for conventional and dexos1 oil, or $45 for diesel oil. Claims are submitted with...
September 2013 Recall Update - 09/04/2013
Customer Satisfaction Program 12312A: Oil Life Monitor Update: The recall bulletin has been revised to add engine RPO LUK to the population. The expiration date for the program has also been extended to August 31, 2015. Involved in the recall are certain...
FlexFuel Badge Missing? - 04/13/2012
... been eliminated. Instead, a FlexFuel label has been added to the driver's side window. Since this change, GM has received many warranty and transportation claims for a missing badge on 2012 Cadillac, Chevrolet, and GMC full size trucks.Ensure that the...
Un-Deployed Takata Air Bag Inflator Modules - 10/02/2015
GM has issued a process change for the return of un-deployed Takata air bag inflator modules for safety recalls 14491, 14735, 15406, and upcoming safety recall 15438. Effective with the release of GlobalConnect Message GCUS-9-843, dated 9-4-2015, all...
Reject of the Month - 07/23/2018
... time could not be substantiated by the time punch. This GMC dealer had a few job cards with an oil consumption concern on 2011/2012 GMC Terrain models. In both cases the technician documented that the oil consumption test was performed with supporting...
Headlights - 11/29/2018
In October, NHTSA announced that it is considering a change to the long standing rules that govern automobile headlights. If approved, the change would allow automakers to install and enable adaptive driving beam headlights on new cars sold in the US....
Battery Replacement Transactions - 01/28/2020
GM announced on January 3, that the policy requirement of routing battery claims to the WSC has been discontinued. The change allows for the immediate processing and payment of labor operations 4041510 and 4041520. The policy does not change the requirement...
Global Shortage - 08/30/2021
Due to the impact of the industry wide shortages, Lane Change Alert with Side Blind Zone Alert and Rear Cross Traffic Alert will no longer be standard on certain 2022 model year Buick Encore GX. The change will take effect on all Encore GX Select and...
August 2021 Recall Update - 07/27/2021
... steering gear torque sensor cover assembly. Customer Satisfaction Recall N212326940 Engine Oil Cooler Lines Detaching from Crimp: Certain 2019 Chevrolet Silverado 1500 (New Model) and GMC Sierra 1500 (New Model) trucks are included in the recall...
Damaged in Transit (DIT): Concealed Damage - 07/27/2022
Concealed damage is damage that is not detectable (such as the undercarriage, inner sides of tires, wheels, transmission-oil pan, wheel liners, etc) during an initial inspection.
Recall Summary Update - 01/28/2020
... vehicles are involved in the recall population. Customer Satisfaction Recall N192220080: Engine Oil Cooler Lines Detaching: There are approximately 140 vehicles in the State of Alaska that are involved in the recall that is in effect until January 31,...
Algae Based Biofuel - 10/02/2015
... dependence on petroleum based products and carbon emissions. Algae is able to deliver a higher oil output from a smaller footprint and can be grown on land or at sea. Once the algae is harvested from the water, the organisms are dried and the oil is...
Engine and Transmission Identification - 10/23/2015
... The engine bar code tag is located in one of several places; the ends of a cylinder head, the oil pan, or the oil rail area of the engine. The tag contains a three-position, alpha-numeric code that identifies the model of the engine. If it is the original...
September 2016 Recall Update - 08/23/2016
... when replacement parts become available. Customer Satisfaction Program 49270: Engine Oil Cooler Leak: There are 1,521 vehicles included in the recall program that addresses an engine oil leak. To correct the condition dealers are instructed to...
Flush Codes on Customer Pay Job Cards - 04/17/2017
GM requires the use of the DT-45096 tool to flush and flow test the transmission oil cooler and the oil cooler pipes after the transmission is removed for repairs. The flush code must be carefully recorded on the job card and entered in the appropriate...
Bulk Parts - 06/30/2015
... of quarts, ounces, or feet used in the Part Quantity field. The following are typical bulk parts:Oil - enter the number of quarts usedCable/conduit/hose/line - enter the number of feet usedCoolant - enter the gallons used Wheel weights - enter the...
Customer Signature - 06/30/2015
... of what will be covered under warranty and what repairs will be the customer's responsibility. Any changes regarding that responsibility require service management approval. If a repair is written up initially as a customer pay repair but after diagnosis...
August 2015 Recall Update - 07/29/2015
... a power liftgate option and built prior to March 1, 2012.Special Coverage 15285: Excessive Engine Oil Consumption: Approximately 223,000 Chevrolet Equinox and GMC Terrain vehicles are covered by this special coverage for a period of 7 years and 6 months...
Service Engine Soon Light - 05/02/2012
... rough running engine. DTC P0300 may be set. Technicians may find cylinder #1 and #7 spark plugs oil fouled and/or porcelain may be cracked or broken on the combustion chamber side. The condition occurs on the driver's side of the engine due to PCV pullover...
Service Engine Soon Light - 06/06/2012
... soon light is illuminated, the engine runs rough, or #1 and/or #7 spark plugs are cracked or oil fouled. DTC P0300 may be set. The condition may be caused by PCV pullover that adds additional oil to the cylinders that can foul out or damage the plugs....
Adjustments to the LTG - 07/03/2013
... the updates weren't immediately reflected in the LTG during GM's transition period to GLC, the changes still resulted from normal labour time reviews. The updates to the LTG are based on current service information procedures which are used in performing...
The New Policies and Procedures Manual - 10/31/2014
... ManualThe Parts & Accessories Policies and Procedures manual can be found in the same section. Changes in policies are easily identified as they will be highlighted in yellow. The most relevant changes are as follows: 1.2.2.15 Shop Supplies and Waste...
Policy Revisions - 03/27/2020
The Policies and Procedures Manual has been updated to provide significant changes not only to the layout, but also to written policies and procedures. The manual’s foreward statement indicates that the changes are based on dealer feedback and to...
Goodwill Tools (Part I) - 01/27/2021
... Buick, GMC and Cadillac Pre-Paid Maintenance Plan – Pre-Paid Maintenance Plans include oil changes, tire rotations and fluid top-offs. Customers can use the number of services offered in the Plan whenever they like within the time and mileage parameters...
Policies and Procedures 2021 - 03/22/2021
... the concern field should contain a reference to the previous job card number. Examples include an oil consumption test or a part was ordered. The technician’s cause of failure must include a brief description of the steps taken by the technician...
June 2017 Recall Update - 05/22/2017
Special Coverage 14159D: Excessive Engine Oil Consumption: The special coverage covers certain 2010 Chevrolet Equinox and GMC Terrain vehicles equipped with a 2.4L engine for a period of 10 years or 120,000 miles. The special coverage has been updated...
Reject of the Month - June 2022 - 05/25/2022
... as well as all necessary seals and gaskets. To complete the repair the coolant was topped off, oil and filter changed, codes cleared, and test driven. The transaction was closed with the labor operation for the camshaft with 19.9 total labor hours,...
Policy, Goodwill, & Customer Enthusiasm - 11/29/2023
... GMC and Cadillac Pre-Paid Maintenance Plan – Available Pre-Paid Maintenance Plans include oil changes, tire rotations and fluid top-offs and more (Not available in Puerto Rico, Guam, or Virgin Islands). GM Protection EV Pre-Paid Maintenance Plan...
Engine and Transmission Assembly Replacements - 09/27/2017
... the warranty transaction. Transmission replacement requires the use of the DT-45096 transmission oil cooling system flush and flow test tool to flush and flow test the oil cooler and the oil cooler pipes after the transmission is removed for repairs....
Add On Repair Documentation Reminders - 09/27/2017
... of a properly documented add on repair line: C. During the multipoint inspection, technician found oil leaking from the oil pan. Contacted customer at 1:25 pm on 2/14/17 and received permission to do the repair. - Samantha Brown During the multipoint...
Replacement Parts Warranty - 04/23/2018
... accumulators Air conditioning compressors Air conditioning condensers Fuel pumps Ignition coils Ignition modules Ignition wire sets Alternator/generator Starter motors Shock absorbers/struts Water pumps Wheel bearings Sold After April 1st: Chassis...
New Policy Evaluation Tool Deviation Process - 06/23/2020
... your customers has been a requirement for quite some time now. GM has recently made a very helpful change giving service management the ability to deviate from the PET results up to $500.00 without GM pre-approval. This change went into effect June 2nd,...
Educating the Team - 08/27/2019
... coming down the pipe. The warranty administrator is tasked with staying on top of these changes to ensure warranty transaction compliance. But, how does the rest of the service team learn and adapt to these new, updated, and/or revised policies? This...
Parts and Accessories and Lifetime Parts Warranty - 01/10/2014
... AccumulatorsAir Conditioning CompressorsAir Conditioning CondensersFuel PumpsIgnition CoilsIgnition ModulesIgnition Wire SetsAlternators/GeneratorsStarter MotorsShock Absorbers/StrutsWater PumpsWheel BearingsWhen the part failure is within 12 months...
Updates to the Dealer Empowerment Portal - 08/23/2016
... Rework status by the DMA/DMC when they have questions, need additional information, or to note changes that must be made in order for them to reconsider the pre-approval request. Rework status will prompt an email alert to the requester to return to...
Reflections for the Year and Years Past - 12/09/2013
... we have accomplished since the beginning of the year. Like so many past years, 2013 has had many changes! I also thought it might be interesting to dig through the past several years of newsletter copy to see what the highlights were from the December...
Service Training Standards - 10/08/2012
... of the year. Dealers will be notified by their DMA in early October 2012 if their group will change for STS requirements in 2013. No notification will be sent to dealers whose size did not change. ...
GMPP Tax Update for Indiana Dealers - 02/26/2013
... parts that are charged to complete repairs. The Indiana Department of Revenue announced the change on January 8, 2013. The change is based on the effective date of the contract and is not retroactive. Taxes must be paid on the parts amount on transactions...
The New LTG: 7 Digit Global Labour Code - 01/24/2013
... be changing. As GM transitions toward a Global environment, the dealer body will continue to see change, from a Global vehicle body structure, to GlobalConnect, to the new Global labour code system.The labour operation code system will change from a...
March 2013 Recall Update - 03/11/2013
... Sonic vehicles are involved in a recall in which dealers are to replace the steering wheel airbag coil, which will eliminate contact between the shorting bar and airbag terminals. The part numbers for the Cruze have been revised in the Part Information...
Warranty Performance Analysis - 08/10/2010
How will you change your warranty system to prevent future audit loss? A contract auditor for a large truck manufacturer was told at the end of the audit closing with the dealer and his staff that they really appreciated the suggestions that the auditor...
... of what will be covered under warranty and what repairs will be the customer's responsibility. Any changes regarding that responsibility require service management approval. If a repair is written up initially as a customer pay repair but after diagnosis...
August 2015 Recall Update - 07/29/2015
... a power liftgate option and built prior to March 1, 2012.Special Coverage 15285: Excessive Engine Oil Consumption: Approximately 223,000 Chevrolet Equinox and GMC Terrain vehicles are covered by this special coverage for a period of 7 years and 6 months...
Service Engine Soon Light - 05/02/2012
... rough running engine. DTC P0300 may be set. Technicians may find cylinder #1 and #7 spark plugs oil fouled and/or porcelain may be cracked or broken on the combustion chamber side. The condition occurs on the driver's side of the engine due to PCV pullover...
Service Engine Soon Light - 06/06/2012
... soon light is illuminated, the engine runs rough, or #1 and/or #7 spark plugs are cracked or oil fouled. DTC P0300 may be set. The condition may be caused by PCV pullover that adds additional oil to the cylinders that can foul out or damage the plugs....
Adjustments to the LTG - 07/03/2013
... the updates weren't immediately reflected in the LTG during GM's transition period to GLC, the changes still resulted from normal labour time reviews. The updates to the LTG are based on current service information procedures which are used in performing...
The New Policies and Procedures Manual - 10/31/2014
... ManualThe Parts & Accessories Policies and Procedures manual can be found in the same section. Changes in policies are easily identified as they will be highlighted in yellow. The most relevant changes are as follows: 1.2.2.15 Shop Supplies and Waste...
Policy Revisions - 03/27/2020
The Policies and Procedures Manual has been updated to provide significant changes not only to the layout, but also to written policies and procedures. The manual’s foreward statement indicates that the changes are based on dealer feedback and to...
Goodwill Tools (Part I) - 01/27/2021
... Buick, GMC and Cadillac Pre-Paid Maintenance Plan – Pre-Paid Maintenance Plans include oil changes, tire rotations and fluid top-offs. Customers can use the number of services offered in the Plan whenever they like within the time and mileage parameters...
Policies and Procedures 2021 - 03/22/2021
... the concern field should contain a reference to the previous job card number. Examples include an oil consumption test or a part was ordered. The technician’s cause of failure must include a brief description of the steps taken by the technician...
June 2017 Recall Update - 05/22/2017
Special Coverage 14159D: Excessive Engine Oil Consumption: The special coverage covers certain 2010 Chevrolet Equinox and GMC Terrain vehicles equipped with a 2.4L engine for a period of 10 years or 120,000 miles. The special coverage has been updated...
Reject of the Month - June 2022 - 05/25/2022
... as well as all necessary seals and gaskets. To complete the repair the coolant was topped off, oil and filter changed, codes cleared, and test driven. The transaction was closed with the labor operation for the camshaft with 19.9 total labor hours,...
Policy, Goodwill, & Customer Enthusiasm - 11/29/2023
... GMC and Cadillac Pre-Paid Maintenance Plan – Available Pre-Paid Maintenance Plans include oil changes, tire rotations and fluid top-offs and more (Not available in Puerto Rico, Guam, or Virgin Islands). GM Protection EV Pre-Paid Maintenance Plan...
Engine and Transmission Assembly Replacements - 09/27/2017
... the warranty transaction. Transmission replacement requires the use of the DT-45096 transmission oil cooling system flush and flow test tool to flush and flow test the oil cooler and the oil cooler pipes after the transmission is removed for repairs....
Add On Repair Documentation Reminders - 09/27/2017
... of a properly documented add on repair line: C. During the multipoint inspection, technician found oil leaking from the oil pan. Contacted customer at 1:25 pm on 2/14/17 and received permission to do the repair. - Samantha Brown During the multipoint...
Replacement Parts Warranty - 04/23/2018
... accumulators Air conditioning compressors Air conditioning condensers Fuel pumps Ignition coils Ignition modules Ignition wire sets Alternator/generator Starter motors Shock absorbers/struts Water pumps Wheel bearings Sold After April 1st: Chassis...
New Policy Evaluation Tool Deviation Process - 06/23/2020
... your customers has been a requirement for quite some time now. GM has recently made a very helpful change giving service management the ability to deviate from the PET results up to $500.00 without GM pre-approval. This change went into effect June 2nd,...
Educating the Team - 08/27/2019
... coming down the pipe. The warranty administrator is tasked with staying on top of these changes to ensure warranty transaction compliance. But, how does the rest of the service team learn and adapt to these new, updated, and/or revised policies? This...
Parts and Accessories and Lifetime Parts Warranty - 01/10/2014
... AccumulatorsAir Conditioning CompressorsAir Conditioning CondensersFuel PumpsIgnition CoilsIgnition ModulesIgnition Wire SetsAlternators/GeneratorsStarter MotorsShock Absorbers/StrutsWater PumpsWheel BearingsWhen the part failure is within 12 months...
Updates to the Dealer Empowerment Portal - 08/23/2016
... Rework status by the DMA/DMC when they have questions, need additional information, or to note changes that must be made in order for them to reconsider the pre-approval request. Rework status will prompt an email alert to the requester to return to...
Reflections for the Year and Years Past - 12/09/2013
... we have accomplished since the beginning of the year. Like so many past years, 2013 has had many changes! I also thought it might be interesting to dig through the past several years of newsletter copy to see what the highlights were from the December...
Service Training Standards - 10/08/2012
... of the year. Dealers will be notified by their DMA in early October 2012 if their group will change for STS requirements in 2013. No notification will be sent to dealers whose size did not change. ...
GMPP Tax Update for Indiana Dealers - 02/26/2013
... parts that are charged to complete repairs. The Indiana Department of Revenue announced the change on January 8, 2013. The change is based on the effective date of the contract and is not retroactive. Taxes must be paid on the parts amount on transactions...
The New LTG: 7 Digit Global Labour Code - 01/24/2013
... be changing. As GM transitions toward a Global environment, the dealer body will continue to see change, from a Global vehicle body structure, to GlobalConnect, to the new Global labour code system.The labour operation code system will change from a...
March 2013 Recall Update - 03/11/2013
... Sonic vehicles are involved in a recall in which dealers are to replace the steering wheel airbag coil, which will eliminate contact between the shorting bar and airbag terminals. The part numbers for the Cruze have been revised in the Part Information...
Warranty Performance Analysis - 08/10/2010
How will you change your warranty system to prevent future audit loss? A contract auditor for a large truck manufacturer was told at the end of the audit closing with the dealer and his staff that they really appreciated the suggestions that the auditor...
The Global Tire Process: Getting Things Rolling - 09/16/2010
Making sense of the changes to the tire warranty process can be difficult and time consuming. Luckily, those very changes have made it easier to obtain transaction reimbursement and return the failed units to their specific manufacturer. Getting the process...
Reject of the Month - 11/05/2012
... the October edition of "Warranty News" presented a concern with a service engine soon light and oil fouled spark plugs. The technician repaired the vehicle by installing new pistons and rings and installing a deflector in the oil pan. The service...
February 2017 Recall Update - 01/23/2017
... 1998-2003 Chevrolet Malibu vehicles equipped with a 3.8L V6 engine. Safety Recall 14574E: Engine Oil Leak on Exhaust Manifold: The recall bulletin has been updated to include revisions to the part information, service procedure, and the warranty transaction...
Restriction! Special Coverage 12313 - 02/27/2014
... still covered under warranty.4080208: replace fuel pump and balance shaft chain (inc. diagnostics, oil and filter replace)-for use with vehicles still covered under warranty9900003: replace fuel pump and balance shaft chain (inc. diagnostics, oil and...
Reject of the Month - 05/09/2014
... more than 90% leakage past the pistons and valves. Severe fuel contamination was also found in the oil. The tech found that the timing chain guides were broken and found the pistons to be slightly galled from lack of lubrication. Number 5 intake and...
Leak or Seep - 06/02/2015
... a reasonable volume of fluid has been lost and droplets of fluid are evident.Seepage is defined as oil, film, or dust accumulation on the exterior of the component. GM considers this to be a normal condition. A warranty transaction should not be submitted...
Service Policies and Procedures Updates - 03/27/2020
... the part is in. It is recommended to also identify the last 8 digits of the VIN and job card date. Oil filters for brand maintenance programs may be disposed of immediately and the same is true for fluids. Contact your WSC agent for a waiver if you receive...
Compliance - 03/21/2017
... Labor Dependency field using commas to separate each code. Bulletin 06-08-47-001 Transmission Oil Cooler Flush and Flow Test: All labor operations that include removal of the transmission from the vehicle to perform an internal repair or torque converter...
Updates to the Service Policies & Procedures Manual - 07/27/2022
... to clock base time was going to be eliminated beginning July 1st. The P&P now reflects that change. As a reminder, diagnosis time, OLH, and straight time labor operations still require a separate clock time, per line, that are separately identifiable...
Global Warranty Management - 09/25/2018
... includes one maintenance visit within 24 months of delivery Included maintenance includes engine oil and filter change, plus tire rotation and MPVI. The service does not include air filters. At the time of print of the October edition of the Warranty...
Labor Time Allowance - 12/29/2020
GM has reviewed and updated the process of communicating labor time changes with the dealer. The latest strategy involves providing dealers with a 60-day advance notice of any labor time changes that are planned to go into effect. Global Message GCUS-9-10374,...
September 2014 Recall Update - 09/09/2014
... with gasoline and LPG fuel engines are involved in the recall. Emission Recall 14110: Engine Oil Consumption due to PCV Valve Wear: The recall involves certain 2013-2014 Chevrolet Spark vehicles that are equipped with a 1.2L engine. The vehicles...
January 2017 Recall Update - 12/21/2016
... repair or replace any affected wiring. Customer Satisfaction Program 52620-01: Transmission Oil Cooler Line Contact: The recall bulletin has been updated to reflect a revision to the Part Information section. Vehicles involved in the recall include...
Service Policies & Procedures Recent Updates - 01/11/2016
The Service Policies and Procedures manual had several updates late last year. Here are some of the significant changes: 1.5 - Voided Warranties and Branded Titles: Through state vehicle registration records, GM receives branded title listings periodically,...
Required Operating Procedures aka The 18 Point Bulletin - 07/30/2013
... for charges at the time the job card is written and while the customer is present. Any changes regarding who is responsible for the charges require service management authorization before work is performed. The shop copy of the job card must show the...
A Review of Roadside Assistance - 02/07/2012
... This service is not a part of the New Vehicle Limited warranty and GM reserves the right to make changes or discontinue the program at anytime. The services include:Emergency fuel delivery of enough fuel to get the vehicle to the nearest service station.Lock...
The History of a Warranty Claim Submission - 01/06/2010
... ease the challenge of language differences. But as you may have read in your GWM training, don't change how you represent your business to your customers. The GWM system offers online transaction submission and validation with nightly batch processing....
From the Desk of a Service Manager - 05/12/2010
... are actively working toward a successful 2010. Over the past few years dealership architecture has changed dramatically, with many stores still working to realign their business model for success. It has become necessary to make difficult decisions that...
Process in Review: Submitting Engine/Transmission Replacement Claims - 11/17/2011
... may require a focus shift from the constants of warranty processing to cope with these many changes. It is important to periodically review processes and to stay abreast of policy changes.One of the more complicated processes that a warranty administrator...
GM Service Policy & Procedures Updates - 10/14/2011
The GM Service Policy and Procedures manual underwent an update in September. The following are some of the notable changes from this revision:(Article 1.2.1.2) Adjustments and Wear Items - Just added to the list of items not covered due to vehicle use,...
Dexos Website - 04/12/2011
GM recently announced the launch of its informative website for Dexos Engine Oils. The website gives an overview of Dexos and Dexos2 and their, uses, features, and specifications. Service and parts departments may find the information published on the...
Parts and Accessories Warranty Coverage - 07/03/2013
Coverage under the GM Service Replacement Parts and Accessories warranty changed at the beginning of this year to 12 months, unlimited mileage for installed parts. Coverage for parts sold over the counter is 12 months as well. This change is very beneficial...
Certified Elite Criteria Update - 10/01/2013
... Loyalty - 85% or higher (NEW) 2% increase from the previous periodRepeat Repairs - 3% or less (no change)Service Training Standards - 100% or above (no change)Dealership Field Action Closure - TBD (announced in November, 2013) new criteria - Closure...
Identifying Non-GM Engine and Transmission Calibrations for V6 and V8 Gasoline Engines - 04/12/2013
Bulletin 09-06-04-0026G has been updated and a significant change regarding GM calibration verification for major engine repairs or replacement is as follows:Be advised that GM REQUIRES retrieving the calibration information and performing the calibration...
Policy Repair Limitations - 08/30/2012
... than nine years old, and with some repair categories, no older than six. This is a significant change from unlimited policy empowerment and the change has caught many service managers off guard. If service management would like to offer assistance to...
Making sense of the changes to the tire warranty process can be difficult and time consuming. Luckily, those very changes have made it easier to obtain transaction reimbursement and return the failed units to their specific manufacturer. Getting the process...
Reject of the Month - 11/05/2012
... the October edition of "Warranty News" presented a concern with a service engine soon light and oil fouled spark plugs. The technician repaired the vehicle by installing new pistons and rings and installing a deflector in the oil pan. The service...
February 2017 Recall Update - 01/23/2017
... 1998-2003 Chevrolet Malibu vehicles equipped with a 3.8L V6 engine. Safety Recall 14574E: Engine Oil Leak on Exhaust Manifold: The recall bulletin has been updated to include revisions to the part information, service procedure, and the warranty transaction...
Restriction! Special Coverage 12313 - 02/27/2014
... still covered under warranty.4080208: replace fuel pump and balance shaft chain (inc. diagnostics, oil and filter replace)-for use with vehicles still covered under warranty9900003: replace fuel pump and balance shaft chain (inc. diagnostics, oil and...
Reject of the Month - 05/09/2014
... more than 90% leakage past the pistons and valves. Severe fuel contamination was also found in the oil. The tech found that the timing chain guides were broken and found the pistons to be slightly galled from lack of lubrication. Number 5 intake and...
Leak or Seep - 06/02/2015
... a reasonable volume of fluid has been lost and droplets of fluid are evident.Seepage is defined as oil, film, or dust accumulation on the exterior of the component. GM considers this to be a normal condition. A warranty transaction should not be submitted...
Service Policies and Procedures Updates - 03/27/2020
... the part is in. It is recommended to also identify the last 8 digits of the VIN and job card date. Oil filters for brand maintenance programs may be disposed of immediately and the same is true for fluids. Contact your WSC agent for a waiver if you receive...
Compliance - 03/21/2017
... Labor Dependency field using commas to separate each code. Bulletin 06-08-47-001 Transmission Oil Cooler Flush and Flow Test: All labor operations that include removal of the transmission from the vehicle to perform an internal repair or torque converter...
Updates to the Service Policies & Procedures Manual - 07/27/2022
... to clock base time was going to be eliminated beginning July 1st. The P&P now reflects that change. As a reminder, diagnosis time, OLH, and straight time labor operations still require a separate clock time, per line, that are separately identifiable...
Global Warranty Management - 09/25/2018
... includes one maintenance visit within 24 months of delivery Included maintenance includes engine oil and filter change, plus tire rotation and MPVI. The service does not include air filters. At the time of print of the October edition of the Warranty...
Labor Time Allowance - 12/29/2020
GM has reviewed and updated the process of communicating labor time changes with the dealer. The latest strategy involves providing dealers with a 60-day advance notice of any labor time changes that are planned to go into effect. Global Message GCUS-9-10374,...
September 2014 Recall Update - 09/09/2014
... with gasoline and LPG fuel engines are involved in the recall. Emission Recall 14110: Engine Oil Consumption due to PCV Valve Wear: The recall involves certain 2013-2014 Chevrolet Spark vehicles that are equipped with a 1.2L engine. The vehicles...
January 2017 Recall Update - 12/21/2016
... repair or replace any affected wiring. Customer Satisfaction Program 52620-01: Transmission Oil Cooler Line Contact: The recall bulletin has been updated to reflect a revision to the Part Information section. Vehicles involved in the recall include...
Service Policies & Procedures Recent Updates - 01/11/2016
The Service Policies and Procedures manual had several updates late last year. Here are some of the significant changes: 1.5 - Voided Warranties and Branded Titles: Through state vehicle registration records, GM receives branded title listings periodically,...
Required Operating Procedures aka The 18 Point Bulletin - 07/30/2013
... for charges at the time the job card is written and while the customer is present. Any changes regarding who is responsible for the charges require service management authorization before work is performed. The shop copy of the job card must show the...
A Review of Roadside Assistance - 02/07/2012
... This service is not a part of the New Vehicle Limited warranty and GM reserves the right to make changes or discontinue the program at anytime. The services include:Emergency fuel delivery of enough fuel to get the vehicle to the nearest service station.Lock...
The History of a Warranty Claim Submission - 01/06/2010
... ease the challenge of language differences. But as you may have read in your GWM training, don't change how you represent your business to your customers. The GWM system offers online transaction submission and validation with nightly batch processing....
From the Desk of a Service Manager - 05/12/2010
... are actively working toward a successful 2010. Over the past few years dealership architecture has changed dramatically, with many stores still working to realign their business model for success. It has become necessary to make difficult decisions that...
Process in Review: Submitting Engine/Transmission Replacement Claims - 11/17/2011
... may require a focus shift from the constants of warranty processing to cope with these many changes. It is important to periodically review processes and to stay abreast of policy changes.One of the more complicated processes that a warranty administrator...
GM Service Policy & Procedures Updates - 10/14/2011
The GM Service Policy and Procedures manual underwent an update in September. The following are some of the notable changes from this revision:(Article 1.2.1.2) Adjustments and Wear Items - Just added to the list of items not covered due to vehicle use,...
Dexos Website - 04/12/2011
GM recently announced the launch of its informative website for Dexos Engine Oils. The website gives an overview of Dexos and Dexos2 and their, uses, features, and specifications. Service and parts departments may find the information published on the...
Parts and Accessories Warranty Coverage - 07/03/2013
Coverage under the GM Service Replacement Parts and Accessories warranty changed at the beginning of this year to 12 months, unlimited mileage for installed parts. Coverage for parts sold over the counter is 12 months as well. This change is very beneficial...
Certified Elite Criteria Update - 10/01/2013
... Loyalty - 85% or higher (NEW) 2% increase from the previous periodRepeat Repairs - 3% or less (no change)Service Training Standards - 100% or above (no change)Dealership Field Action Closure - TBD (announced in November, 2013) new criteria - Closure...
Identifying Non-GM Engine and Transmission Calibrations for V6 and V8 Gasoline Engines - 04/12/2013
Bulletin 09-06-04-0026G has been updated and a significant change regarding GM calibration verification for major engine repairs or replacement is as follows:Be advised that GM REQUIRES retrieving the calibration information and performing the calibration...
Policy Repair Limitations - 08/30/2012
... than nine years old, and with some repair categories, no older than six. This is a significant change from unlimited policy empowerment and the change has caught many service managers off guard. If service management would like to offer assistance to...
Certified Pre-Owned - 01/11/2016
... Sierras and all 2015 Chevrolet Tahoe/GMC Yukons equipped with 5.3L or 6.2L engines have a 0W20 oil specification. These vehicles were previously covered under the $35 reimbursement level. Effective in December, these vehicles are reimbursed at a $50...
Required Operating Procedures - 06/27/2016
... to the Service Management Authorization matrix and the Frequently Asked Questions sections. Changes to the matrix include removing the, "require authorization in writing (portal or e-mail)," statement from the Wholesale Authorization column and...
CAC Provided Diagnostic Voucher - 06/27/2016
There has been a change in the reimbursement procedures to dealerships that perform a complimentary diagnosis on a customer's out-of-warranty vehicle that was approved by CAC. GM feels that a big roadblock to getting the customer's vehicle into your dealership...
Properly Maintaining Vehicles in Inventory - 09/27/2016
... TPMS, brakes, protective shipping materials, checking/cleaning windshield wipers, fuel/lubricants/oil life monitor, diesel engine special care, and storage lot practices/vehicle washing. The New Vehicle Limited Warranty does not cover damage or deterioration,...
Part Status - 09/27/2016
... Parts Status History:Parts StatusDateUser IDComments240 - Debited6/23/16 9:44 pmWPC ProcessStatus changed automatically to debit230 - Pending Debit6/8/16 9:40 pmWPC ProcessStatus changed automatically to pending debit130 - Inspected - Non-Defective6/7/16...
What is the Average Age of Your Transactions? - 07/28/2016
... must be processed and paid within 180 days of the repair completion date. This time period changed November 1st, 2015, from 60 days to 180 days. The Transaction Summary Report, found in Global Warranty, displays the transactions that were received,...
It Takes a Village - 12/19/2014
Within the last year, changes were introduced by GM that clearly requires a lot more service management involvement with warranty transactions. We have written about all of these changes in past newsletters and we can empathize with the overwhelmed service...
Courtesy Transportation - 01/10/2014
Earlier this month the Policies and Procedures Manual was updated, and among the updates was a change in the service management requirement of approving rental days. Previously, service management was required to approve two or more rental days for Chevrolet,...
Price Decrease - 04/28/2015
On May 1, 2015, the price for several oil and automatic transmission fluid products has decreased. The decreases range from $0.20-$0.25 per gallon for many products including ACDelco Conventional, ACDelco dexos1 synthetic, and ACDelco Dexron VI automatic...
Major Assembly Replacement Submission Guidelines - 04/28/2015
... be drained and proper packaging procedures followed. If an engine assembly is being returned, the oil filter must be drained of oil, properly packaged, secured in a plastic bag, and attached to the engine assembly. If an assembly is being replaced...
Engine Misfire/Tick Noise, - 09/03/2015
... mechanically collapsed and/or stuck all of the time. It is necessary to replace the valve lifter oil manifold and affected bank of lifters, and if the lifter has spun bore, the guides also require replacement. Bulletin 15-06-01-002 contains bulletin...
Bulletin 02-07-30-052J - 06/30/2015
The latest release of the automatic transmission oil cooler flow test essential tool has been updated. The seven (or eight) digit Alpha/Numeric flow code must be written on the job card, entered in the warranty claim labor operation additional Flush Code...
The Basics - 06/23/2020
... Repair line, 3 C’s thoroughly and clearly support the repair, including the percent of oil life remaining for a brand maintenance service, and any necessary authorizations are complete (signature/initials, date, time, and explanation). ...
August 2020 Recall Update - 07/30/2020
... The recall program is in effect until July 31, 2022. Special Coverage N192289160 Rocker Arm Oil Control Valve Inoperative: Certain 2014 Chevrolet Impala and Malibu vehicles equipped with a 2.5L DOHC engine are included in the special coverage that covers...
1 Concern, 2 Labor Operations, & Pyramid Repairs - 03/27/2019
... the customer’s original concern. As an example, a customer may have a single concern of an oil leak. Once diagnosed, the technician finds two separate oil leaks with failures that are not related to one another. This situation does not require...
Fluid Leak Analysis - 11/29/2023
... qualify as fluid leak analysis are pressure testing of coolant or fuel systems, and dye test for oil leaks (engine, transmission, power steering, etc)....
GMPP Transactions - 10/01/2021
The process for submitting GMPP claims has recently changed. GMPP was a GM associated service contract that is no longer being sold, but there are existing service contracts still in effect. ZSCT is the transaction type used to submit a GMPP claim and...
Empowerment: - 12/01/2021
... and Policy Bulletin, 11-00-89-005S has been updated to reflect the latest Goodwill tool changes. Effective November 5, My GM Rewards Points has been added to the suite of Goodwill Tools. The My GM Rewards Points tool allows up to 50,000 points...
Fluids - 03/23/2024
... the WPC must be drained of all fluids. Parts containing or soaked by fluids such as fuel, engine oil or transmission fluid must be thoroughly drained, wiped clean, and appropriately packaged and shipped. Parts received at the WPC containing fluids may...
Job Card Reprint - 01/29/2024
In the rare case of a lost or damaged original job card (e.g. destroyed in a jammed printer, dropped in a puddle of oil), the reprint must be signed and authorized by the Service Manager. Policies & Procedures Article 6.2.1
Air Conditioning Tips & Reminders - 06/29/2021
... details: The parts department must accurately charge out the correct refrigerant and PAG oil on the job card. R-1234yf should be billed out with corresponding part number 19260234. The Job Card and Transaction: Bulk R-134a and PAG oil...
Fluid and Air Conditioning Leak Analysis - 09/22/2020
Engine oil, transmission fluid, and antifreeze are three fluids that can leak from a gasket, seal, or component. Sometimes the leak is obvious to the naked eye, but sometimes there is extra effort involved in finding the source of the leak. Service Information...
September 2019 Recall Update - 08/27/2019
... that may cause the engine to perform poorly, misfire, run rough and/or excessively consume oil. Certain 2016-17 Chevrolet Malibu vehicles equipped with a 1.5L turbo engine are involved. Dealers are instructed to replace the pistons. The recall is in...
April 2016 Recall Update - 04/08/2016
... 3.8L V6 Naturally Aspirated Engine (RPO L36-VIN K). Special Coverage 14159C: Excessive Engine Oil Consumption: Certain 2010 Chevrolet Equinox and GMC Terrain vehicles equipped with a 2.4L (RPO LAF) engine are involved in the recently updated bulletin....
Dashboard Buttons - 04/08/2016
... expanses of dashboard, uncluttered by traditional buttons or knobs. This trend is a dramatic change from the 1980's, when dashboards were cluttered with numerous buttons and knobs....
... Sierras and all 2015 Chevrolet Tahoe/GMC Yukons equipped with 5.3L or 6.2L engines have a 0W20 oil specification. These vehicles were previously covered under the $35 reimbursement level. Effective in December, these vehicles are reimbursed at a $50...
Required Operating Procedures - 06/27/2016
... to the Service Management Authorization matrix and the Frequently Asked Questions sections. Changes to the matrix include removing the, "require authorization in writing (portal or e-mail)," statement from the Wholesale Authorization column and...
CAC Provided Diagnostic Voucher - 06/27/2016
There has been a change in the reimbursement procedures to dealerships that perform a complimentary diagnosis on a customer's out-of-warranty vehicle that was approved by CAC. GM feels that a big roadblock to getting the customer's vehicle into your dealership...
Properly Maintaining Vehicles in Inventory - 09/27/2016
... TPMS, brakes, protective shipping materials, checking/cleaning windshield wipers, fuel/lubricants/oil life monitor, diesel engine special care, and storage lot practices/vehicle washing. The New Vehicle Limited Warranty does not cover damage or deterioration,...
Part Status - 09/27/2016
... Parts Status History:Parts StatusDateUser IDComments240 - Debited6/23/16 9:44 pmWPC ProcessStatus changed automatically to debit230 - Pending Debit6/8/16 9:40 pmWPC ProcessStatus changed automatically to pending debit130 - Inspected - Non-Defective6/7/16...
What is the Average Age of Your Transactions? - 07/28/2016
... must be processed and paid within 180 days of the repair completion date. This time period changed November 1st, 2015, from 60 days to 180 days. The Transaction Summary Report, found in Global Warranty, displays the transactions that were received,...
It Takes a Village - 12/19/2014
Within the last year, changes were introduced by GM that clearly requires a lot more service management involvement with warranty transactions. We have written about all of these changes in past newsletters and we can empathize with the overwhelmed service...
Courtesy Transportation - 01/10/2014
Earlier this month the Policies and Procedures Manual was updated, and among the updates was a change in the service management requirement of approving rental days. Previously, service management was required to approve two or more rental days for Chevrolet,...
Price Decrease - 04/28/2015
On May 1, 2015, the price for several oil and automatic transmission fluid products has decreased. The decreases range from $0.20-$0.25 per gallon for many products including ACDelco Conventional, ACDelco dexos1 synthetic, and ACDelco Dexron VI automatic...
Major Assembly Replacement Submission Guidelines - 04/28/2015
... be drained and proper packaging procedures followed. If an engine assembly is being returned, the oil filter must be drained of oil, properly packaged, secured in a plastic bag, and attached to the engine assembly. If an assembly is being replaced...
Engine Misfire/Tick Noise, - 09/03/2015
... mechanically collapsed and/or stuck all of the time. It is necessary to replace the valve lifter oil manifold and affected bank of lifters, and if the lifter has spun bore, the guides also require replacement. Bulletin 15-06-01-002 contains bulletin...
Bulletin 02-07-30-052J - 06/30/2015
The latest release of the automatic transmission oil cooler flow test essential tool has been updated. The seven (or eight) digit Alpha/Numeric flow code must be written on the job card, entered in the warranty claim labor operation additional Flush Code...
The Basics - 06/23/2020
... Repair line, 3 C’s thoroughly and clearly support the repair, including the percent of oil life remaining for a brand maintenance service, and any necessary authorizations are complete (signature/initials, date, time, and explanation). ...
August 2020 Recall Update - 07/30/2020
... The recall program is in effect until July 31, 2022. Special Coverage N192289160 Rocker Arm Oil Control Valve Inoperative: Certain 2014 Chevrolet Impala and Malibu vehicles equipped with a 2.5L DOHC engine are included in the special coverage that covers...
1 Concern, 2 Labor Operations, & Pyramid Repairs - 03/27/2019
... the customer’s original concern. As an example, a customer may have a single concern of an oil leak. Once diagnosed, the technician finds two separate oil leaks with failures that are not related to one another. This situation does not require...
Fluid Leak Analysis - 11/29/2023
... qualify as fluid leak analysis are pressure testing of coolant or fuel systems, and dye test for oil leaks (engine, transmission, power steering, etc)....
GMPP Transactions - 10/01/2021
The process for submitting GMPP claims has recently changed. GMPP was a GM associated service contract that is no longer being sold, but there are existing service contracts still in effect. ZSCT is the transaction type used to submit a GMPP claim and...
Empowerment: - 12/01/2021
... and Policy Bulletin, 11-00-89-005S has been updated to reflect the latest Goodwill tool changes. Effective November 5, My GM Rewards Points has been added to the suite of Goodwill Tools. The My GM Rewards Points tool allows up to 50,000 points...
Fluids - 03/23/2024
... the WPC must be drained of all fluids. Parts containing or soaked by fluids such as fuel, engine oil or transmission fluid must be thoroughly drained, wiped clean, and appropriately packaged and shipped. Parts received at the WPC containing fluids may...
Job Card Reprint - 01/29/2024
In the rare case of a lost or damaged original job card (e.g. destroyed in a jammed printer, dropped in a puddle of oil), the reprint must be signed and authorized by the Service Manager. Policies & Procedures Article 6.2.1
Air Conditioning Tips & Reminders - 06/29/2021
... details: The parts department must accurately charge out the correct refrigerant and PAG oil on the job card. R-1234yf should be billed out with corresponding part number 19260234. The Job Card and Transaction: Bulk R-134a and PAG oil...
Fluid and Air Conditioning Leak Analysis - 09/22/2020
Engine oil, transmission fluid, and antifreeze are three fluids that can leak from a gasket, seal, or component. Sometimes the leak is obvious to the naked eye, but sometimes there is extra effort involved in finding the source of the leak. Service Information...
September 2019 Recall Update - 08/27/2019
... that may cause the engine to perform poorly, misfire, run rough and/or excessively consume oil. Certain 2016-17 Chevrolet Malibu vehicles equipped with a 1.5L turbo engine are involved. Dealers are instructed to replace the pistons. The recall is in...
April 2016 Recall Update - 04/08/2016
... 3.8L V6 Naturally Aspirated Engine (RPO L36-VIN K). Special Coverage 14159C: Excessive Engine Oil Consumption: Certain 2010 Chevrolet Equinox and GMC Terrain vehicles equipped with a 2.4L (RPO LAF) engine are involved in the recently updated bulletin....
Dashboard Buttons - 04/08/2016
... expanses of dashboard, uncluttered by traditional buttons or knobs. This trend is a dramatic change from the 1980's, when dashboards were cluttered with numerous buttons and knobs....
Servicing Vehicles from Canada - 04/28/2016
... with the technology to display either miles or kilometers, there is no need for the customer to exchange the instrument cluster. If the vehicle doesn't have this feature, the instrument cluster must be converted by a GM authorized Electronic Service...
Virtual Reality - 05/24/2016
... around by turning his/her head and swiping a touchpad on the side of the viewer to, for example, change the seats from leather to cloth. ...
Roadside Assistance - 05/24/2016
... The program includes:Towing (legal roadways only)Flat tire or tire compressor and sealant kit changeLock-out assistanceBattery jump startMobile EV charging (select markets)Emergency fuel delivery (legal roadways)Trip interruption assistanceService agent...
Policy and Electronic Exchange Components - 12/01/2015
... (ESC), or TAC, with restricted components, must be notified at the time of the order that an exchange component is being handled as a Policy decision repair. The name of the person that is authorizing the Policy adjustment is required. When ordered correctly,...
GMPP - 10/23/2015
On October 1, 2015, the GMPP Administration Guide was updated to reflect the model year change as well as product administration clarity. The MRP 3/3 and Enhanced Limited Warranty price pages have also been updated to reflect ineligible models. The updated...
Muscle Cars - 12/01/2015
... engine, in addition to the V6 and V8's favored by the brand diehards. There are also key changes to the powertrain approach as well. The Camaro offers a base 2.0L four-cylinder turbo with a step up to the 335hp V6. The V8 is available on the SS mode...
Full Debit - 05/23/2016
When a full debit is processed by a dealer, or a wholesale user on a ZFAT transaction (Field Action), the field action will reopen and be visible in IVH. This change to the manner in which debits are handled took effect on May 9, 2016.
Authorization to Perform Repairs - 10/26/2016
... for all charges at the time the job card is written and while the customer is present. Any changes regarding who is responsible for the charges require service management authorization prior to repairs being completed." The updated policy statement reflects...
November 2016 Recall Update - 10/26/2016
... and a revision to the service procedure section. Emission Recall 16008: Engine Oil Pipe Leak: Certain 2016 Chevrolet Cruze vehicles equipped with a 1.4L engine may have a condition in which the Jiffy-Tite fitting on the turbocharger oil...
Bolt EV - 09/27/2016
... with 200 miles or more of range. At an expected MSRP below $37,500, the Bolt EV will be a game changer for the electric car segment. The Bolt offers plenty of range, cargo space, technology, and safety features. The Chevrolet team took pride in optimizing...
GM CCA Battery Service Center - 06/30/2015
... source for distribution, storage and care of GM Li Ion batteries. The current Li Ion battery exchange process will not change. The batteries remain on restriction through TAC and must be returned to the BSC or WPC. ...
Engine Misfire/Tick Noise - 06/30/2015
... Dealers are to inspect for valve operation and depending on results replace the valve lifter oil manifold and affected bank of lifters and possibly the guides as well if the lifter has spun the bore. The bulletin address Cadillac, GMC, and Chevrolet...
SI Keyword/Labor Operation Search - 07/29/2015
... the Keyword search function in SI. The search was defaulting to "titles" and would not maintain a change to "documents" as it was designed. The anomaly has now been resolved; the system maintained search default is now "documents". ...
Diesel Exhaust Fluid - 10/03/2014
Bulletin 10-06-04-013 was recently updated to add the 2015 model year, change references to the Tech 2 within the bulletin to scan tool and to update the DEF fluid part number. DEF part numbers are: 1-gallon PN 19286291, 2.5 gallon-PN 19286292, 55 gallon...
Hazard Flasher Operation - 05/09/2014
... as designed. To avoid unnecessary part replacement, refer to PIC5935A. A BCM calibration has changed the operation of the switch on vehicles produced after 10/11/2013, or any vehicle that has had the BCM programmed during a service visit. ...
24 Month Warranty - 04/22/2019
On April 1, 2018 GM changed the warranty on Service Replacement parts from 12 months, unlimited miles to 24 months, unlimited miles. This warranty is for both installed parts and parts that are sold over the counter. Since this change is now a year old,...
Technology - 08/25/2020
... drop-offs, and online appointment scheduling. It is predicted that these new trends will result in changes in staffing and processes going forward....
Repurchase Vehicle Dealer Processing Fee - 02/25/2021
... closing and intake of the returning vehicle. Effective February 15, 2021, the payment process changed from GWM labor operation submission to a direct payment to the dealers open account. The direct payment to the dealer will be displayed on the statement...
Battery Maintenance - Policy Update - 01/27/2021
... with battery maintenance for new vehicle inventory has been updated effective January 1, 2021. The changes are represented as follows: Updated PDI forms eliminating the battery charge process at PDI. There is not a change in PDI labor time paid for...
September 2020 Recall Update - 08/25/2020
... to not deploy the roof rail airbag(s) after removal. Customer Satisfaction Recall A202309280 Oil Leak at Plugs of Drive Unit Assembly: A total of 683 vehicles are included in the recall program. The recall addresses an oil leak condition from one or...
Cadillac Super Cruise - 04/22/2019
... the attentiveness of the driver. The repair for the problem is part of a significant hardware change that is planned for the next-generation system. ...
Part Warranty Coverage - 12/19/2018
... accumulators Air conditioning compressors Air conditioning condensers Fuel pumps Ignition coils Ignition modules Ignition wire sets Alternator/generator Starter motors Shock absorbers/struts Water pumps Wheel bearings After April 1st, 2018 Chassis...
Reject of the Month - Error code 111 - 12/19/2018
... their 2017 Chevrolet Silverado off at their local dealership for repair. The customer noticed that oil was leaking from the vehicle. The repairing technician found that both of the valve cover gaskets were leaking. To correct the condition the...
August 2018 Recall Update - 07/23/2018
... notification letter. Customer Satisfaction Recall 18186 High Feature V6 Gen 1 Broken Piston Oil Control Ring: There are approximately 160 vehicles involved in the recall that may have a condition in which the piston oil control ring may have been damaged...
Buick Envision - 04/23/2018
... will no longer have the brand’s name badge in North America. The first model with the change is the 2019 Buick Envision. Buick states the reason for dropping the Buick is consistency across market places. Market research has shown that most consumers...
... with the technology to display either miles or kilometers, there is no need for the customer to exchange the instrument cluster. If the vehicle doesn't have this feature, the instrument cluster must be converted by a GM authorized Electronic Service...
Virtual Reality - 05/24/2016
... around by turning his/her head and swiping a touchpad on the side of the viewer to, for example, change the seats from leather to cloth. ...
Roadside Assistance - 05/24/2016
... The program includes:Towing (legal roadways only)Flat tire or tire compressor and sealant kit changeLock-out assistanceBattery jump startMobile EV charging (select markets)Emergency fuel delivery (legal roadways)Trip interruption assistanceService agent...
Policy and Electronic Exchange Components - 12/01/2015
... (ESC), or TAC, with restricted components, must be notified at the time of the order that an exchange component is being handled as a Policy decision repair. The name of the person that is authorizing the Policy adjustment is required. When ordered correctly,...
GMPP - 10/23/2015
On October 1, 2015, the GMPP Administration Guide was updated to reflect the model year change as well as product administration clarity. The MRP 3/3 and Enhanced Limited Warranty price pages have also been updated to reflect ineligible models. The updated...
Muscle Cars - 12/01/2015
... engine, in addition to the V6 and V8's favored by the brand diehards. There are also key changes to the powertrain approach as well. The Camaro offers a base 2.0L four-cylinder turbo with a step up to the 335hp V6. The V8 is available on the SS mode...
Full Debit - 05/23/2016
When a full debit is processed by a dealer, or a wholesale user on a ZFAT transaction (Field Action), the field action will reopen and be visible in IVH. This change to the manner in which debits are handled took effect on May 9, 2016.
Authorization to Perform Repairs - 10/26/2016
... for all charges at the time the job card is written and while the customer is present. Any changes regarding who is responsible for the charges require service management authorization prior to repairs being completed." The updated policy statement reflects...
November 2016 Recall Update - 10/26/2016
... and a revision to the service procedure section. Emission Recall 16008: Engine Oil Pipe Leak: Certain 2016 Chevrolet Cruze vehicles equipped with a 1.4L engine may have a condition in which the Jiffy-Tite fitting on the turbocharger oil...
Bolt EV - 09/27/2016
... with 200 miles or more of range. At an expected MSRP below $37,500, the Bolt EV will be a game changer for the electric car segment. The Bolt offers plenty of range, cargo space, technology, and safety features. The Chevrolet team took pride in optimizing...
GM CCA Battery Service Center - 06/30/2015
... source for distribution, storage and care of GM Li Ion batteries. The current Li Ion battery exchange process will not change. The batteries remain on restriction through TAC and must be returned to the BSC or WPC. ...
Engine Misfire/Tick Noise - 06/30/2015
... Dealers are to inspect for valve operation and depending on results replace the valve lifter oil manifold and affected bank of lifters and possibly the guides as well if the lifter has spun the bore. The bulletin address Cadillac, GMC, and Chevrolet...
SI Keyword/Labor Operation Search - 07/29/2015
... the Keyword search function in SI. The search was defaulting to "titles" and would not maintain a change to "documents" as it was designed. The anomaly has now been resolved; the system maintained search default is now "documents". ...
Diesel Exhaust Fluid - 10/03/2014
Bulletin 10-06-04-013 was recently updated to add the 2015 model year, change references to the Tech 2 within the bulletin to scan tool and to update the DEF fluid part number. DEF part numbers are: 1-gallon PN 19286291, 2.5 gallon-PN 19286292, 55 gallon...
Hazard Flasher Operation - 05/09/2014
... as designed. To avoid unnecessary part replacement, refer to PIC5935A. A BCM calibration has changed the operation of the switch on vehicles produced after 10/11/2013, or any vehicle that has had the BCM programmed during a service visit. ...
24 Month Warranty - 04/22/2019
On April 1, 2018 GM changed the warranty on Service Replacement parts from 12 months, unlimited miles to 24 months, unlimited miles. This warranty is for both installed parts and parts that are sold over the counter. Since this change is now a year old,...
Technology - 08/25/2020
... drop-offs, and online appointment scheduling. It is predicted that these new trends will result in changes in staffing and processes going forward....
Repurchase Vehicle Dealer Processing Fee - 02/25/2021
... closing and intake of the returning vehicle. Effective February 15, 2021, the payment process changed from GWM labor operation submission to a direct payment to the dealers open account. The direct payment to the dealer will be displayed on the statement...
Battery Maintenance - Policy Update - 01/27/2021
... with battery maintenance for new vehicle inventory has been updated effective January 1, 2021. The changes are represented as follows: Updated PDI forms eliminating the battery charge process at PDI. There is not a change in PDI labor time paid for...
September 2020 Recall Update - 08/25/2020
... to not deploy the roof rail airbag(s) after removal. Customer Satisfaction Recall A202309280 Oil Leak at Plugs of Drive Unit Assembly: A total of 683 vehicles are included in the recall program. The recall addresses an oil leak condition from one or...
Cadillac Super Cruise - 04/22/2019
... the attentiveness of the driver. The repair for the problem is part of a significant hardware change that is planned for the next-generation system. ...
Part Warranty Coverage - 12/19/2018
... accumulators Air conditioning compressors Air conditioning condensers Fuel pumps Ignition coils Ignition modules Ignition wire sets Alternator/generator Starter motors Shock absorbers/struts Water pumps Wheel bearings After April 1st, 2018 Chassis...
Reject of the Month - Error code 111 - 12/19/2018
... their 2017 Chevrolet Silverado off at their local dealership for repair. The customer noticed that oil was leaking from the vehicle. The repairing technician found that both of the valve cover gaskets were leaking. To correct the condition the...
August 2018 Recall Update - 07/23/2018
... notification letter. Customer Satisfaction Recall 18186 High Feature V6 Gen 1 Broken Piston Oil Control Ring: There are approximately 160 vehicles involved in the recall that may have a condition in which the piston oil control ring may have been damaged...
Buick Envision - 04/23/2018
... will no longer have the brand’s name badge in North America. The first model with the change is the 2019 Buick Envision. Buick states the reason for dropping the Buick is consistency across market places. Market research has shown that most consumers...
The Product Field Action Vehicle Report (CAM-03) form - 07/23/2018
The Product Field Action Vehicle Report (CAM-03) form is used to report a change in status of a vehicle with an open product field action or to report any extenuating circumstances that are preventing a product field action from being completed. The form...
Claim Pre-Approval Updates - 06/25/2018
The individual reviewing your pre-approval requests may have changed, effective June 19, 2018. While the Pre-Approval Request form has not changed, depending on the reason for submitting the pre-approval, the form may automatically route to a new reviewer....
Update: Emission Recall 17337-01 and SUB 17419 - 11/21/2017
A change in Tis2Web affected 2018 model year Chevrolet Silverado HD and GMC Sierra HD vehicles, specifically preventing the programming of the ECM and TCM separately. Tis2Web requires that the two modules are programmed sequentially. Emission recall 17337...
GR8 Battery Tester Software Updates - 10/23/2017
... from 6, the maximum charge time has been reduced to 90 minutes, the warranty code font has been changed, the AGM Spiral and AUX Other menu selections have been removed, and the previous test CCA will be cleared....
Charitable Giving - 06/19/2017
... safety, advancing education in STEM areas, and to increase high school graduation rates. This change in charitable giving includes the elimination of the GM Foundation. GM Global Corporate Giving will handle giving efforts worldwide. ...
Core Processing and Returns - 06/29/2021
... Illinois with the new SRC Logistics (SRCL) as the new service provider. In addition to these changes, a strong core application and management system is in place with access to the new core portal through GlobalConnect. ...
Automatic Stop/Start Feature - 06/29/2021
Due to the shortage of semiconductors, a new change was announced with select full-size SUV and light duty full-size pickup truck powertrains produced on or after June 7, 2021. The Automatic Stop/Start feature will no longer be available on certain 2021...
Battery Maintenance Report - 05/26/2021
The Battery Maintenance Report available within the Dealer Maxis home page has undergone some changes to improve readability and to provide clarity. The vehicle images have been removed from the report to allow for easier reading and printing. Dealer...
Part Failures Under a Part Warranty - 10/26/2021
... shims, washers, and clips are among those parts. Additionally, Electronic Service Center exchange parts are only covered for 12 months, unlimited mileage. Accessories, when permanently attached to a vehicle, are covered under the bumper-to-bumper warranty,...
Mismatched Spare Tire Recall - 01/27/2022
... the customer decline this repair and if they do, dealers are to complete the Field Action Status Change Form Specific to Safety Recall N212329780. The form is available in GlobalConnect in Service Forms under the General Information tab. Be sure to select...
OnStar Button Redesign in 2013 - 08/30/2012
... emergency button now has a SOS symbol instead of a white cross embedded in a red circle. Another change was with the OnStar button, which has switched to the telematics company's new logo that was revealed in 2010. ...
Transmission Replacements and Contacting the PQC - 08/09/2012
Effective on July 16, 2012, most dealers are not required to contact PQC for transmission replacements. This policy change was put into effect to allow additional empowerment to those dealers that effectively manage their transmission replacements.There...
Dexos1 Reimbursement - 12/18/2012
... and newer, model year Chevrolet, Buick, GMC or Cadillac vehicle which has a customer pay lube, oil and filter service performed at a GM Dealership. The program is only valid with customer pay lube, oil and filter services and it may not be claimed with...
November 2012 Recall Update - 11/05/2012
... recall that requires the dealer to reprogram the Hybrid Powertrain Control Module (HPCM2). This change will prevent the software from incorrect calendar date information. The incorrect calendar date information is sent through the telematics system....
Scanning - 03/11/2013
... capabilities. If not, it will be necessary to obtain a stand-alone scanner. Timing updates on this change will be announced by GM. ...
Top 10 New or Updated Policies and Programs in 2012 - 12/18/2012
... accomplished since the beginning of the year. Like so many years in the past, 2012 has had many changes! Though not quite as significant as three years ago with the introduction of GWM, GMINs and the WSC! 1. Effective with automatic transmission repairs...
Cadillac Wreath - 09/04/2013
The Cadillac emblem has changed many times over the brand's 111 year history. The wreath that adorns the crest may be eliminated for the 2015 model year. The update is due to feedback received from potential customers. Each time the emblem was tested,...
Bulk Part Pricing - 07/03/2013
... prices are loaded into GWM in smaller billable quantities (the part number for a 55-gallon drum of oil is billed out with the part quantity in a quart unit). The part pricing list contains a list of those components affected by this pricing. The bulk...
Core Charge - 07/30/2013
A $25 core charge has been added to the following Transmission Electro-Hydraulic Control Module (TEHCM) part numbers: 24264346, 24267181, 24267182, 24257213, and 24258304. This change went into effect on July 1, 2013.
Customer Satisfaction Recall 10287 - 02/23/2011
... of the service engine soon light. Dealers are to reprogram the ECM, including the engine oil life monitor. The recall is being released in phases due to availability of the calibration. The recall is in effect until February 28, 2013. ...
Global Platforms - 09/19/2011
... product development difficulties. GM wants to reduce the costs related to cancelled programs, late changes to vehicles nearing production and the reassignment of a vehicle program from one GM engineering center to another. In 2010 there were 30 vehicle...
Past Model Year Warranty Start Date - 09/19/2011
... Deliveries Not Reportable worksheet. It's important to remember that the eligible model year will change as new models are released. ...
Chevrolet Bowtie - 12/15/2011
... and gone over the decades since its introduction in late 1913, but the essential shape has never changed. Introduced by company co-founder, William C. Durant, the bowtie has become synonymous with the brand. ...
Sierra/Silverado 6" Oval Assist Steps - 01/19/2012
... on the passenger side step around the DEF tank. The 2012 model year installation times have changed, also effective on January 1.Crew/Extended Cab- Old Time: 1.1 hrs.- New Time: 0.7 hrs.Regular Cab- Old Time: 1.0 hrs.- New Time: 0.6 hrs. ...
DBC Live - 01/19/2012
... I do if I do not have a PSC and need to assign one for my dealership," or "How often do I have to change my password?" The FAQs will be frequently updated based on the phone calls made to the DBC. ...
The Product Field Action Vehicle Report (CAM-03) form is used to report a change in status of a vehicle with an open product field action or to report any extenuating circumstances that are preventing a product field action from being completed. The form...
Claim Pre-Approval Updates - 06/25/2018
The individual reviewing your pre-approval requests may have changed, effective June 19, 2018. While the Pre-Approval Request form has not changed, depending on the reason for submitting the pre-approval, the form may automatically route to a new reviewer....
Update: Emission Recall 17337-01 and SUB 17419 - 11/21/2017
A change in Tis2Web affected 2018 model year Chevrolet Silverado HD and GMC Sierra HD vehicles, specifically preventing the programming of the ECM and TCM separately. Tis2Web requires that the two modules are programmed sequentially. Emission recall 17337...
GR8 Battery Tester Software Updates - 10/23/2017
... from 6, the maximum charge time has been reduced to 90 minutes, the warranty code font has been changed, the AGM Spiral and AUX Other menu selections have been removed, and the previous test CCA will be cleared....
Charitable Giving - 06/19/2017
... safety, advancing education in STEM areas, and to increase high school graduation rates. This change in charitable giving includes the elimination of the GM Foundation. GM Global Corporate Giving will handle giving efforts worldwide. ...
Core Processing and Returns - 06/29/2021
... Illinois with the new SRC Logistics (SRCL) as the new service provider. In addition to these changes, a strong core application and management system is in place with access to the new core portal through GlobalConnect. ...
Automatic Stop/Start Feature - 06/29/2021
Due to the shortage of semiconductors, a new change was announced with select full-size SUV and light duty full-size pickup truck powertrains produced on or after June 7, 2021. The Automatic Stop/Start feature will no longer be available on certain 2021...
Battery Maintenance Report - 05/26/2021
The Battery Maintenance Report available within the Dealer Maxis home page has undergone some changes to improve readability and to provide clarity. The vehicle images have been removed from the report to allow for easier reading and printing. Dealer...
Part Failures Under a Part Warranty - 10/26/2021
... shims, washers, and clips are among those parts. Additionally, Electronic Service Center exchange parts are only covered for 12 months, unlimited mileage. Accessories, when permanently attached to a vehicle, are covered under the bumper-to-bumper warranty,...
Mismatched Spare Tire Recall - 01/27/2022
... the customer decline this repair and if they do, dealers are to complete the Field Action Status Change Form Specific to Safety Recall N212329780. The form is available in GlobalConnect in Service Forms under the General Information tab. Be sure to select...
OnStar Button Redesign in 2013 - 08/30/2012
... emergency button now has a SOS symbol instead of a white cross embedded in a red circle. Another change was with the OnStar button, which has switched to the telematics company's new logo that was revealed in 2010. ...
Transmission Replacements and Contacting the PQC - 08/09/2012
Effective on July 16, 2012, most dealers are not required to contact PQC for transmission replacements. This policy change was put into effect to allow additional empowerment to those dealers that effectively manage their transmission replacements.There...
Dexos1 Reimbursement - 12/18/2012
... and newer, model year Chevrolet, Buick, GMC or Cadillac vehicle which has a customer pay lube, oil and filter service performed at a GM Dealership. The program is only valid with customer pay lube, oil and filter services and it may not be claimed with...
November 2012 Recall Update - 11/05/2012
... recall that requires the dealer to reprogram the Hybrid Powertrain Control Module (HPCM2). This change will prevent the software from incorrect calendar date information. The incorrect calendar date information is sent through the telematics system....
Scanning - 03/11/2013
... capabilities. If not, it will be necessary to obtain a stand-alone scanner. Timing updates on this change will be announced by GM. ...
Top 10 New or Updated Policies and Programs in 2012 - 12/18/2012
... accomplished since the beginning of the year. Like so many years in the past, 2012 has had many changes! Though not quite as significant as three years ago with the introduction of GWM, GMINs and the WSC! 1. Effective with automatic transmission repairs...
Cadillac Wreath - 09/04/2013
The Cadillac emblem has changed many times over the brand's 111 year history. The wreath that adorns the crest may be eliminated for the 2015 model year. The update is due to feedback received from potential customers. Each time the emblem was tested,...
Bulk Part Pricing - 07/03/2013
... prices are loaded into GWM in smaller billable quantities (the part number for a 55-gallon drum of oil is billed out with the part quantity in a quart unit). The part pricing list contains a list of those components affected by this pricing. The bulk...
Core Charge - 07/30/2013
A $25 core charge has been added to the following Transmission Electro-Hydraulic Control Module (TEHCM) part numbers: 24264346, 24267181, 24267182, 24257213, and 24258304. This change went into effect on July 1, 2013.
Customer Satisfaction Recall 10287 - 02/23/2011
... of the service engine soon light. Dealers are to reprogram the ECM, including the engine oil life monitor. The recall is being released in phases due to availability of the calibration. The recall is in effect until February 28, 2013. ...
Global Platforms - 09/19/2011
... product development difficulties. GM wants to reduce the costs related to cancelled programs, late changes to vehicles nearing production and the reassignment of a vehicle program from one GM engineering center to another. In 2010 there were 30 vehicle...
Past Model Year Warranty Start Date - 09/19/2011
... Deliveries Not Reportable worksheet. It's important to remember that the eligible model year will change as new models are released. ...
Chevrolet Bowtie - 12/15/2011
... and gone over the decades since its introduction in late 1913, but the essential shape has never changed. Introduced by company co-founder, William C. Durant, the bowtie has become synonymous with the brand. ...
Sierra/Silverado 6" Oval Assist Steps - 01/19/2012
... on the passenger side step around the DEF tank. The 2012 model year installation times have changed, also effective on January 1.Crew/Extended Cab- Old Time: 1.1 hrs.- New Time: 0.7 hrs.Regular Cab- Old Time: 1.0 hrs.- New Time: 0.6 hrs. ...
DBC Live - 01/19/2012
... I do if I do not have a PSC and need to assign one for my dealership," or "How often do I have to change my password?" The FAQs will be frequently updated based on the phone calls made to the DBC. ...
New 2013 Buick Powertrain Warranty - 06/06/2012
... with the 2013 model year. Buick and Cadillac are GM's luxury brands and this warranty coverage change matches key luxury competitors such as Lexus, Acura, and Infiniti. ...
Transmission Flush - 02/07/2012
... removal of the transmission service from the owner's manual. Many manufacturers are using lifetime oil, making flush and fill services unnecessary, except for some that require the service after an extended time in service, at 10 years or 150,000 miles....
GWM Enhancements - 03/08/2012
The Global Warranty Management system has been enhanced and here are some of the changes:For better system security and to provide advance warning of a timeout to users, a "session inactivity" window was created. After 20 minutes of inactivity, this new...
Accessory Trailer Hitch - 04/13/2012
Due to a build change implemented at the assembly plant, the center holes used to mount the center portion of the trailer hitch to the vehicle are no longer threaded. Two u-spring nuts must now be installed at this location to complete the hitch installation....
TPM - 03/08/2012
... of the vehicle that it was installed on? GM is also able to take into consideration whether wheel changes took place or accessory wheels were added. Because of this technology, TPM's are on warranty parts return request to enable engineers to investigate...
Customer Satisfaction Recall 10287A - 03/10/2011
... light. Dealers have been instructed to reprogram the engine control module, including the engine oil life monitor. The recall has been updated due to the availability of the required calibration. The recall is being administered in phases, with the first...
Safety Recall 09047A - 06/07/2010
Engine Compartment Fire: Some 1997-2003 vehicles may have a condition in which drops of engine oil may be deposited on the exhaust manifold through hard braking. Involved models include the 1997-2003 Buick Regal, 1998-1999 Chevrolet Lumina, 1998-2003...
Safety Recall 10093A: - 07/02/2010
... Other Than Required High Octane Fuel: This bulletin has been updated to reflect a classification change to Safety Recall. Certain 2010 Cadillac SRX vehicles equipped with a HFV6 Turbocharged 2.8L engine may require reprogramming of the engine control...
chevy - 07/02/2010
... all promotional materials in an effort to have consistent global communication. The reason for the change is that many would be buyers in the automotive market are not familiar with the Chevrolet brand or the Chevy nickname. Many industry experts and...
Warranty Performance Analysis - 06/07/2010
... copy of the current receivable schedule. The schedule should contain valuable notes about changes in dollar value or write offs.4. Once you have all these reports, and analyze them as best you can, have the manufacturer's service representative go over...
Safety Recall 10038A - 08/10/2010
... Floor Mats, the driver's floor mat will be replaced. An update to the recall was issued to address changes to the parts information and service procedure sections of the bulletin. ...
Safety Recall 10117A - 08/10/2010
... Dealers are to inspect, and if necessary, replace the generator. The recall was updated to reflect changes to the service procedure and warranty information sections. ...
Seasonal Gas Increase - 04/13/2012
... that cheap gasoline won't be coming back. Others, including automakers, doubt that a permanent change in consumer behavior will ever occur. Because of this belief automakers are working to increase the fuel efficiency of the entire vehicle lineup. While...
WPC Part Returns-Fluids - 05/02/2012
... Center. The form will be reviewed, a decision made to close the transaction, and the status changed in GWM that may or may not result in a debit. Part waiver forms must be received by the part return due date; if it is not, the transaction is subject...
Tire Pressure Monitors - 07/02/2012
... vehicle it was installed on? This traceability process also takes into consideration whether wheel changes took place or accessory wheels were added. The WPC has found that about 30% of returned TPM's do not belong with the vehicle for which the warranty...
Power Steering Concerns - 02/07/2012
... system. This labour operation will not be published in the LTG.PI0620 has instructions to also change the power steering fluid to DEXRON(r)-VI when replacing the steering gear. This PI bulletin doesn't list any specific customer concern; it addresses...
Are You A Good Warranty Administrator Or A Great Warranty Administrator? - 04/27/2011
... same day.A good warranty administrator reviews GWM messages and bulletins to keep up-to-date with changes.A great warranty administrator reviews GWM messages and bulletins to keep up-to-date with changes and passes that information on to the appropriate...
Internal Warranty Training - At the Dealership Level - 03/10/2011
... of warranty can seem daunting. Utilize the tools at your disposal to help stay on top of warranty changes. The Warranty Administration Program is one of those tools which includes the monthly newsletter, online warranty training and the forum; another...
Where's The Part Number? - 04/12/2011
The service department is a fast-paced and high-stress environment. Vehicles and jobs cards can change hands multiple times throughout the completion of repairs. This creates a situation where important documentation can be easily overlooked. With recalls,...
PQC Assembly Replacement - 09/04/2013
- Bulletin 02-07-30-029 has been revised to update referenced labour operations as well as to reflect process changes. There are several important notifications listed at the beginning of the bulletin, and they include: • PQC contact is not required...
2014 Equinox and Terrain - 10/01/2013
... are required as a result of this issue. The trim panel was removed as part of a standard equipment change. PI1023A contains graphics of the previous model years (2010-2013) where the rear seat floor filler panel was standard equipment as well as an image...
Software Update - 11/18/2013
... download through the Dealer Equipment Services (DES) website. This update will make the following changes to the operation of the GR8: adds new warranty code of 15 digits in a 5/5/5 numeric format, adds parameters for providing the warranty code, and...
New Cadillac Certified Pre Owned Program - 06/19/2013
... 5 years old and newer with as many as 60,000 miles, up from 4 years/50,000 miles. The program was changed in anticipation of twice as many Cadillacs coming off lease this year in comparison to last year. ...
2013 Policy & Procedure Update - 06/19/2013
... certificate from the ACDelco battery. Article 1.6.2.2: Job cards may not be altered or changed. All customer and vehicle information must be completed at the time of job card write up.Article 1.6.2.6: The customer's signature is to be obtained at...
GLC Transition - 07/03/2013
... to align with the repair descriptions in SI. As a result, you may notice labour code description changes as well as the elimination of some of the codes for 2009 and prior model year LTG's. ...
... with the 2013 model year. Buick and Cadillac are GM's luxury brands and this warranty coverage change matches key luxury competitors such as Lexus, Acura, and Infiniti. ...
Transmission Flush - 02/07/2012
... removal of the transmission service from the owner's manual. Many manufacturers are using lifetime oil, making flush and fill services unnecessary, except for some that require the service after an extended time in service, at 10 years or 150,000 miles....
GWM Enhancements - 03/08/2012
The Global Warranty Management system has been enhanced and here are some of the changes:For better system security and to provide advance warning of a timeout to users, a "session inactivity" window was created. After 20 minutes of inactivity, this new...
Accessory Trailer Hitch - 04/13/2012
Due to a build change implemented at the assembly plant, the center holes used to mount the center portion of the trailer hitch to the vehicle are no longer threaded. Two u-spring nuts must now be installed at this location to complete the hitch installation....
TPM - 03/08/2012
... of the vehicle that it was installed on? GM is also able to take into consideration whether wheel changes took place or accessory wheels were added. Because of this technology, TPM's are on warranty parts return request to enable engineers to investigate...
Customer Satisfaction Recall 10287A - 03/10/2011
... light. Dealers have been instructed to reprogram the engine control module, including the engine oil life monitor. The recall has been updated due to the availability of the required calibration. The recall is being administered in phases, with the first...
Safety Recall 09047A - 06/07/2010
Engine Compartment Fire: Some 1997-2003 vehicles may have a condition in which drops of engine oil may be deposited on the exhaust manifold through hard braking. Involved models include the 1997-2003 Buick Regal, 1998-1999 Chevrolet Lumina, 1998-2003...
Safety Recall 10093A: - 07/02/2010
... Other Than Required High Octane Fuel: This bulletin has been updated to reflect a classification change to Safety Recall. Certain 2010 Cadillac SRX vehicles equipped with a HFV6 Turbocharged 2.8L engine may require reprogramming of the engine control...
chevy - 07/02/2010
... all promotional materials in an effort to have consistent global communication. The reason for the change is that many would be buyers in the automotive market are not familiar with the Chevrolet brand or the Chevy nickname. Many industry experts and...
Warranty Performance Analysis - 06/07/2010
... copy of the current receivable schedule. The schedule should contain valuable notes about changes in dollar value or write offs.4. Once you have all these reports, and analyze them as best you can, have the manufacturer's service representative go over...
Safety Recall 10038A - 08/10/2010
... Floor Mats, the driver's floor mat will be replaced. An update to the recall was issued to address changes to the parts information and service procedure sections of the bulletin. ...
Safety Recall 10117A - 08/10/2010
... Dealers are to inspect, and if necessary, replace the generator. The recall was updated to reflect changes to the service procedure and warranty information sections. ...
Seasonal Gas Increase - 04/13/2012
... that cheap gasoline won't be coming back. Others, including automakers, doubt that a permanent change in consumer behavior will ever occur. Because of this belief automakers are working to increase the fuel efficiency of the entire vehicle lineup. While...
WPC Part Returns-Fluids - 05/02/2012
... Center. The form will be reviewed, a decision made to close the transaction, and the status changed in GWM that may or may not result in a debit. Part waiver forms must be received by the part return due date; if it is not, the transaction is subject...
Tire Pressure Monitors - 07/02/2012
... vehicle it was installed on? This traceability process also takes into consideration whether wheel changes took place or accessory wheels were added. The WPC has found that about 30% of returned TPM's do not belong with the vehicle for which the warranty...
Power Steering Concerns - 02/07/2012
... system. This labour operation will not be published in the LTG.PI0620 has instructions to also change the power steering fluid to DEXRON(r)-VI when replacing the steering gear. This PI bulletin doesn't list any specific customer concern; it addresses...
Are You A Good Warranty Administrator Or A Great Warranty Administrator? - 04/27/2011
... same day.A good warranty administrator reviews GWM messages and bulletins to keep up-to-date with changes.A great warranty administrator reviews GWM messages and bulletins to keep up-to-date with changes and passes that information on to the appropriate...
Internal Warranty Training - At the Dealership Level - 03/10/2011
... of warranty can seem daunting. Utilize the tools at your disposal to help stay on top of warranty changes. The Warranty Administration Program is one of those tools which includes the monthly newsletter, online warranty training and the forum; another...
Where's The Part Number? - 04/12/2011
The service department is a fast-paced and high-stress environment. Vehicles and jobs cards can change hands multiple times throughout the completion of repairs. This creates a situation where important documentation can be easily overlooked. With recalls,...
PQC Assembly Replacement - 09/04/2013
- Bulletin 02-07-30-029 has been revised to update referenced labour operations as well as to reflect process changes. There are several important notifications listed at the beginning of the bulletin, and they include: • PQC contact is not required...
2014 Equinox and Terrain - 10/01/2013
... are required as a result of this issue. The trim panel was removed as part of a standard equipment change. PI1023A contains graphics of the previous model years (2010-2013) where the rear seat floor filler panel was standard equipment as well as an image...
Software Update - 11/18/2013
... download through the Dealer Equipment Services (DES) website. This update will make the following changes to the operation of the GR8: adds new warranty code of 15 digits in a 5/5/5 numeric format, adds parameters for providing the warranty code, and...
New Cadillac Certified Pre Owned Program - 06/19/2013
... 5 years old and newer with as many as 60,000 miles, up from 4 years/50,000 miles. The program was changed in anticipation of twice as many Cadillacs coming off lease this year in comparison to last year. ...
2013 Policy & Procedure Update - 06/19/2013
... certificate from the ACDelco battery. Article 1.6.2.2: Job cards may not be altered or changed. All customer and vehicle information must be completed at the time of job card write up.Article 1.6.2.6: The customer's signature is to be obtained at...
GLC Transition - 07/03/2013
... to align with the repair descriptions in SI. As a result, you may notice labour code description changes as well as the elimination of some of the codes for 2009 and prior model year LTG's. ...
Global Labour Code Transition - 03/11/2013
... Warranty Management, it is in your best interests to prepare sooner than later for the upcoming changes. ...
Customer Loyalty - 10/08/2012
... lineup is being redesigned or refreshed this year, and in 2013, there is the opportunity to change how consumers view the automaker. In the past, GM had focused on internal data, such as reducing warranty costs by 50% in the last five years; scores that...
Process and Time Management - 01/29/2024
Many changes have occurred over the past years in dealerships across the country. One change that continues to affect most every dealership is turnover and/or reduction of staff. As a result, remaining employees often wear multiple hats. For those...
Job Card Requirements - 10/26/2021
... Article 6.2.1. Also included is the following statement: Job cards that have been altered or changed are subject to debit. Any changes that may be required should always be followed with a detailed explanation. ...
Corvette E-Ray - 01/24/2023
... mass produced, fiberglass bodied sports car in the US. The new E-Ray is anticipated to be a game changer as it will be the first electrified Corvette as the supercar moves toward an all-electric future. The E-Ray is one of at least five different models...
Warranty Completion Date - 06/20/2022
... date. Remember, the completion date will automatically default to the open date so you have to change to the completion date. Making sure the completion date is correct on your job card will greatly help dealers achieve the 95/5 percent needed...
From Customer Pay to Warranty - 08/22/2017
... of the repair. As a reminder, it is a requirement that service management approve a pay type change with a signature, date, time, and reason. This is from the same bulletin: Any changes regarding who is responsible for the charges require service management...
Authorization Updates - 01/21/2019
... Customer Concern Not Duplicated labor operations has been removed. Management approval prior to a change of repair cost from customer pay to warranty has also been eliminated, although management approval for policy repairs still applies in those cases...
Add On Repair Approval Process Requirements - 12/29/2020
... the passenger heated seat isn’t heating. During the multipoint inspection, technician found oil leaking from the oil pan. Add on repairs also require separate and specific on/off punch times for each add-on repair performed. If there is...
Process and Time Management - 01/28/2020
Many changes have occurred over the past several years in dealerships across the country. One change that has affected most every dealership is turnover and/or reduction of staff. As a result, remaining employees often wear multiple hats. For those...
Extended Retention Period for Certain Recall Parts - 09/09/2014
... that may allow them to modify this parts retention requirement and will advise all dealers of any changes to these instructions as soon as possible. The list of recalls and field actions that fall under this new policy are listed in administrative...
2014 Certified Service Retail Plan - 02/27/2014
... the following motivations for customers to visit their local dealership for service.ServiceValueOil Change/Tire Rotation/27-Point InspectionEveryday Value $29.95 or less (Conventional) and $39.95 or less (dexos1)Note: Consumer rebate discontinued for...
June 2015 Recall Update - 06/02/2015
... Chevrolet Camaro, Cruze, and Sonic vehicles required replacement of the steering wheel airbag coil. The replacement was designed to eliminate contact between the shorting bar and airbag terminals. The recall has been updated to include a steering wheel...
January 2015 Recall Update - 12/19/2014
... per vehicle repair approximation for one tube of Loctite Adhesive 426. The quantity has been changed from 125 to 100 vehicles. In the service procedure section, the first bulletin in the note at the beginning of the procedures has been modified to provide...
February 2015 Recall Update - 01/21/2015
... Cadillac SRX, Chevrolet Equinox, and Terrain. Special Coverage Adjustment 14308: Transmission Oil Cooler Line Fluid Leak: Approximately 109,000 vehicles are involved in the recall that addresses a transmission fluid weep or leak. Dealers are instructed...
Consequential Damage - 06/27/2016
... is not required to sign, date, time, and explain the add on repair. These two examples are recent changes and both make it easier on technicians and service management. Technicians too often don't realize they are into OLH when they are repairing damage...
Brake Pulsation - 06/27/2016
... runout. If the brake rotors must be replaced, they must be replaced as a pair due to a design change. All rotors are not to be replaced unless the LRO is out of spec for both the front and rear corners. Bulletin 16NA170 contains parts and labor operation...
Maintenance - 10/23/2015
... code is available for all fleet order types, minus FDR (VN9/VX7). Cadillac is not affected by this change. Dealers must not deliver any vehicle with R9Y to a retail customer who is eligible for maintenance coverage. ...
Certified Elite - 01/11/2016
... benefits, through December 2016. GM has also announced that the program will be undergoing changes to enhance the prestige of attaining Certified Elite status, including a requirement for Technician enrollment in Mark of Excellence. Details of the 2016...
New Vehicle Receiving and Inspection Guidelines - 03/01/2016
... Concealed damage is damage that is not detectable during the walk around inspection (e.g. a dented oil pan or inner sides of tires or wheels). If damage can be seen by kneeling down and looking under the vehicle, it cannot be claimed as concealed damage. If...
Empowerment - 03/01/2016
... the updates to the Powertrain tables, the Goodwill section of the bulletin has also undergone some changes. The most current bulletin offers the following Goodwill tools: OnStar; Maintenance Letter; Component Coverage Letter; Sirius XM Subscription;...
Parts Retention, Documentation, and Disposal - 04/08/2016
... must be held for 15 days from the paid date, with any defects clearly marked, if identifiable. Oil filters removed for brand maintenance programs may be disposed of immediately. Exceptions to the 15-day retention period are parts that have a core charge....
Reducing Comebacks - 11/29/2016
... pay or warranty. It is a GM policy that a repair line written as customer pay, that later gets changed to warranty, requires the service manager to sign, date, time, and explain the reason for the change. To help in getting a good customer concern,...
March 2015 Recall Update - 02/23/2015
... until late January when parts became available. Special Coverage 14159A: Excessive Engine Oil Consumption: Certain 2010 Chevrolet Equinox and GMC Terrain vehicles equipped with a 2.4L engine may exhibit excessive oil consumption. Dealers are instructed...
Recalls - 02/23/2015
... trucks. After a little investigation, the warranty administrator found that recall 14110, Engine Oil Consumption, was still open in IVH for this VIN.There are many, many recalls, and several with similar numbers and/or repairs. Confirm that the correct...
... Warranty Management, it is in your best interests to prepare sooner than later for the upcoming changes. ...
Customer Loyalty - 10/08/2012
... lineup is being redesigned or refreshed this year, and in 2013, there is the opportunity to change how consumers view the automaker. In the past, GM had focused on internal data, such as reducing warranty costs by 50% in the last five years; scores that...
Process and Time Management - 01/29/2024
Many changes have occurred over the past years in dealerships across the country. One change that continues to affect most every dealership is turnover and/or reduction of staff. As a result, remaining employees often wear multiple hats. For those...
Job Card Requirements - 10/26/2021
... Article 6.2.1. Also included is the following statement: Job cards that have been altered or changed are subject to debit. Any changes that may be required should always be followed with a detailed explanation. ...
Corvette E-Ray - 01/24/2023
... mass produced, fiberglass bodied sports car in the US. The new E-Ray is anticipated to be a game changer as it will be the first electrified Corvette as the supercar moves toward an all-electric future. The E-Ray is one of at least five different models...
Warranty Completion Date - 06/20/2022
... date. Remember, the completion date will automatically default to the open date so you have to change to the completion date. Making sure the completion date is correct on your job card will greatly help dealers achieve the 95/5 percent needed...
From Customer Pay to Warranty - 08/22/2017
... of the repair. As a reminder, it is a requirement that service management approve a pay type change with a signature, date, time, and reason. This is from the same bulletin: Any changes regarding who is responsible for the charges require service management...
Authorization Updates - 01/21/2019
... Customer Concern Not Duplicated labor operations has been removed. Management approval prior to a change of repair cost from customer pay to warranty has also been eliminated, although management approval for policy repairs still applies in those cases...
Add On Repair Approval Process Requirements - 12/29/2020
... the passenger heated seat isn’t heating. During the multipoint inspection, technician found oil leaking from the oil pan. Add on repairs also require separate and specific on/off punch times for each add-on repair performed. If there is...
Process and Time Management - 01/28/2020
Many changes have occurred over the past several years in dealerships across the country. One change that has affected most every dealership is turnover and/or reduction of staff. As a result, remaining employees often wear multiple hats. For those...
Extended Retention Period for Certain Recall Parts - 09/09/2014
... that may allow them to modify this parts retention requirement and will advise all dealers of any changes to these instructions as soon as possible. The list of recalls and field actions that fall under this new policy are listed in administrative...
2014 Certified Service Retail Plan - 02/27/2014
... the following motivations for customers to visit their local dealership for service.ServiceValueOil Change/Tire Rotation/27-Point InspectionEveryday Value $29.95 or less (Conventional) and $39.95 or less (dexos1)Note: Consumer rebate discontinued for...
June 2015 Recall Update - 06/02/2015
... Chevrolet Camaro, Cruze, and Sonic vehicles required replacement of the steering wheel airbag coil. The replacement was designed to eliminate contact between the shorting bar and airbag terminals. The recall has been updated to include a steering wheel...
January 2015 Recall Update - 12/19/2014
... per vehicle repair approximation for one tube of Loctite Adhesive 426. The quantity has been changed from 125 to 100 vehicles. In the service procedure section, the first bulletin in the note at the beginning of the procedures has been modified to provide...
February 2015 Recall Update - 01/21/2015
... Cadillac SRX, Chevrolet Equinox, and Terrain. Special Coverage Adjustment 14308: Transmission Oil Cooler Line Fluid Leak: Approximately 109,000 vehicles are involved in the recall that addresses a transmission fluid weep or leak. Dealers are instructed...
Consequential Damage - 06/27/2016
... is not required to sign, date, time, and explain the add on repair. These two examples are recent changes and both make it easier on technicians and service management. Technicians too often don't realize they are into OLH when they are repairing damage...
Brake Pulsation - 06/27/2016
... runout. If the brake rotors must be replaced, they must be replaced as a pair due to a design change. All rotors are not to be replaced unless the LRO is out of spec for both the front and rear corners. Bulletin 16NA170 contains parts and labor operation...
Maintenance - 10/23/2015
... code is available for all fleet order types, minus FDR (VN9/VX7). Cadillac is not affected by this change. Dealers must not deliver any vehicle with R9Y to a retail customer who is eligible for maintenance coverage. ...
Certified Elite - 01/11/2016
... benefits, through December 2016. GM has also announced that the program will be undergoing changes to enhance the prestige of attaining Certified Elite status, including a requirement for Technician enrollment in Mark of Excellence. Details of the 2016...
New Vehicle Receiving and Inspection Guidelines - 03/01/2016
... Concealed damage is damage that is not detectable during the walk around inspection (e.g. a dented oil pan or inner sides of tires or wheels). If damage can be seen by kneeling down and looking under the vehicle, it cannot be claimed as concealed damage. If...
Empowerment - 03/01/2016
... the updates to the Powertrain tables, the Goodwill section of the bulletin has also undergone some changes. The most current bulletin offers the following Goodwill tools: OnStar; Maintenance Letter; Component Coverage Letter; Sirius XM Subscription;...
Parts Retention, Documentation, and Disposal - 04/08/2016
... must be held for 15 days from the paid date, with any defects clearly marked, if identifiable. Oil filters removed for brand maintenance programs may be disposed of immediately. Exceptions to the 15-day retention period are parts that have a core charge....
Reducing Comebacks - 11/29/2016
... pay or warranty. It is a GM policy that a repair line written as customer pay, that later gets changed to warranty, requires the service manager to sign, date, time, and explain the reason for the change. To help in getting a good customer concern,...
March 2015 Recall Update - 02/23/2015
... until late January when parts became available. Special Coverage 14159A: Excessive Engine Oil Consumption: Certain 2010 Chevrolet Equinox and GMC Terrain vehicles equipped with a 2.4L engine may exhibit excessive oil consumption. Dealers are instructed...
Recalls - 02/23/2015
... trucks. After a little investigation, the warranty administrator found that recall 14110, Engine Oil Consumption, was still open in IVH for this VIN.There are many, many recalls, and several with similar numbers and/or repairs. Confirm that the correct...
Parts - 03/26/2015
... vehicle, they are not productive. If a used part does not require retention, such as with an oil filter replaced under the brand maintenance program, it must be immediately discarded. Warranty parts must be retained in the parts department...
April 2015 Recall Update - 03/26/2015
... airbag modules instead of utilizing the return process. Special Coverage 14308A: Transmission Oil Cooler Line Fluid Leak: Several portions of this bulletin have been updated, including the part information, service procedure and warranty transaction...
Reject of the Month - 06/02/2015
... Traverse took their vehicle to the local dealership for a routine maintenance service; lube, oil and filter service, tire rotation, and MPVI. Once the service was complete, the customer paid the invoice and continued on with their day.All was well, until...
June 2014 Recall Update - 06/06/2014
... key images on the customer notice have also been enhanced.Safety Recall 14121B: Transmission Oil Cooler Connection: The bulletin has been updated to include a copy of the customer letter.Safety Recall 14128: Incorrect Front Brake Rotor: Certain 2014...
Recently Revised Bulletins - 04/29/2020
Over the course of the past few months, GM has updated several bulletins to reflect changes made with the March 2020 Policy and Procedure Manual update. With this month’s edition of the Warranty News we highlight three recently revised bulletins. Bulletin...
March 2020 Recall Update - 02/27/2020
... air bag inflator to address the condition. Special Coverage 16118-01 Excessive Engine Oil Consumption: The special coverage bulletin has been updated to include a revised service procedure section. Certain 2012 Chevrolet Equinox and GMC Terrain...
Warranty Parts Center (WPC): - 07/30/2020
Our forum users brought to light an important change with the UPS Complete View Returns Interface (GM Warranty Part Returns-UPS Shipping Interface) that took effect June 15, 2020. These temporary changes are a result of security protocol updates at UPS. From...
Fluid and Air Conditioning Leak Analysis - 06/20/2022
... source of a fluid leak. The fluid leaks that qualify for this additional time are typically engine oil, transmission fluid, and coolant, but other fluid leaks may qualify for this time as well. The time is claimed using the labor operation that repaired...
Transportation Claim Inspections and Submissions - 10/28/2022
... damage include undercarriage damage, damage to inner sides of tires or wheels, transmission oil pan, wheel liners, etc. A secondary Inspection, also referred to as a concealed damage inspection, must be performed within 3 business days from the date...
Fluid and Air Conditioning Leak Analysis - 06/26/2023
... source of a fluid leak. The fluid leaks that qualify for this additional time are typically engine oil, transmission fluid, and coolant, but other fluid leaks may qualify for this time as well. The time is claimed using the labor operation that repaired...
Job Card Write-Up and Final Closeout - 05/26/2021
... where the customer is returning to finalize a repair started on a previous job card (started oil consumption test, part was ordered, etc.), the concern field should contain a reference to the previous job card number. Reminder: In cases where a part...
Reject of the Month: Evaporative Vent Solenoid Valve: - 07/03/2013
... the condition the tech installed a new crankshaft, rod and main bearings, pistons and rings, and oil pump and timing chain. He then reassembled the engine with new seals and gaskets.After reviewing the technician notes, time documentation, service management...
Special Parts Return - 07/03/2013
... that GM refers to as "Special Parts Return" and the process of requesting these special parts has changed. The Special Parts return process has been around for a while, but certainly it was less utilized than the WPC process. Special Parts return...
The New Roadside Assistance - 05/14/2013
... includes:TowingLock out assistanceEmergency fuel delivery (up to two gallons)Jump startTire change or inflator kit serviceWinch (up to 15 feet from a paved road) Allstate will ensure that their providers (i.e tow companies) will take your customer's...
Battery Replacements on Vehicles With Less Than 250 Miles - 07/30/2013
... days, the Warranty Support Center may also request copies of the PDI printouts for the transaction.Changes in policy that eliminate calling the PQC for approval on battery replacements under 250 miles does not mean that a battery replacement will easily...
Transmission Replacements - 10/08/2012
... are still required to make that contact were notified by GM. The following policy has not changed: all dealers are required to contact the PQC for engine, transfer case and Allison transmission replacements. The most recent revision to bulletin...
Aftermarket Service Contracts and Policy Repairs - 02/26/2013
... a policy repair on a vehicle that has a valid GMPP contract. The correction would be to simply change the transaction type from ZREG to ZSCT. A policy repair on a vehicle with an aftermarket service contract will reject as well. However, the correction...
Reject of the Month - 01/24/2013
Many dealers have experienced unusual rejects over the past few weeks due to the recent GWM changes. Those issues ranged from complaint code incompatibility, labour code incompatibility, other labour hours not allowed, other labour hours excessive, beyond...
Labour Time Guide Request for Review - 03/10/2011
... information will be reviewed and if the time published is not adequate to perform the repair, a change in the labour time will be made. If GM feels the time listed is a fair and adequate time, they may respond with information about the technician's...
Staying one Step Ahead of Recalls - 01/19/2011
... requires its own unique means of processing or special labour operations. Staying ahead of these changes can be a daunting task, but there is a simple solution that is often overlooked: GlobalConnect. The majority of Special Coverage Policies and recalls...
Watch those recalls - 11/18/2010
... recalls and those recalls should be checked via Service Information (SI) for recent updates and changes. Taking just a few moments to double check this information can have a significant impact on service in three distinct ways. First, your customer...
Transmission Flow Codes - 10/13/2010
... The flow code is a seven digit alpha/numeric code that is obtained from the J45096 transmission oil cooling system flush and flow test tool that every service agent received as an essential tool. See bulletin 02-07-30-052F for instructions on using...
Top Reject of the Month - 10/14/2011
... Global was still in its infancy for many of us. Once all US dealers were on the system, the edit changed to reflect the 60-day time frame for submission.P&P Article 1.7.1 states that transactions are to be submitted to GM by the service agent and...
Recall 10426 Update - 06/30/2011
Don't worry, there haven't been any changes made to recall 10426, but there is something important to note when submitting for the Axle Cross Pin Fracture recall. Originally, GM sent each dealer a specific number of axle pin kits to perform the recall...
Coverage Code Tables - 08/09/2011
... simply fall into another warranty category such as emissions. The key to staying on top of these changes is to have a keen understanding of warranty coverage as well as the ability to find information quickly. An effective way to determine warranty coverage...
... vehicle, they are not productive. If a used part does not require retention, such as with an oil filter replaced under the brand maintenance program, it must be immediately discarded. Warranty parts must be retained in the parts department...
April 2015 Recall Update - 03/26/2015
... airbag modules instead of utilizing the return process. Special Coverage 14308A: Transmission Oil Cooler Line Fluid Leak: Several portions of this bulletin have been updated, including the part information, service procedure and warranty transaction...
Reject of the Month - 06/02/2015
... Traverse took their vehicle to the local dealership for a routine maintenance service; lube, oil and filter service, tire rotation, and MPVI. Once the service was complete, the customer paid the invoice and continued on with their day.All was well, until...
June 2014 Recall Update - 06/06/2014
... key images on the customer notice have also been enhanced.Safety Recall 14121B: Transmission Oil Cooler Connection: The bulletin has been updated to include a copy of the customer letter.Safety Recall 14128: Incorrect Front Brake Rotor: Certain 2014...
Recently Revised Bulletins - 04/29/2020
Over the course of the past few months, GM has updated several bulletins to reflect changes made with the March 2020 Policy and Procedure Manual update. With this month’s edition of the Warranty News we highlight three recently revised bulletins. Bulletin...
March 2020 Recall Update - 02/27/2020
... air bag inflator to address the condition. Special Coverage 16118-01 Excessive Engine Oil Consumption: The special coverage bulletin has been updated to include a revised service procedure section. Certain 2012 Chevrolet Equinox and GMC Terrain...
Warranty Parts Center (WPC): - 07/30/2020
Our forum users brought to light an important change with the UPS Complete View Returns Interface (GM Warranty Part Returns-UPS Shipping Interface) that took effect June 15, 2020. These temporary changes are a result of security protocol updates at UPS. From...
Fluid and Air Conditioning Leak Analysis - 06/20/2022
... source of a fluid leak. The fluid leaks that qualify for this additional time are typically engine oil, transmission fluid, and coolant, but other fluid leaks may qualify for this time as well. The time is claimed using the labor operation that repaired...
Transportation Claim Inspections and Submissions - 10/28/2022
... damage include undercarriage damage, damage to inner sides of tires or wheels, transmission oil pan, wheel liners, etc. A secondary Inspection, also referred to as a concealed damage inspection, must be performed within 3 business days from the date...
Fluid and Air Conditioning Leak Analysis - 06/26/2023
... source of a fluid leak. The fluid leaks that qualify for this additional time are typically engine oil, transmission fluid, and coolant, but other fluid leaks may qualify for this time as well. The time is claimed using the labor operation that repaired...
Job Card Write-Up and Final Closeout - 05/26/2021
... where the customer is returning to finalize a repair started on a previous job card (started oil consumption test, part was ordered, etc.), the concern field should contain a reference to the previous job card number. Reminder: In cases where a part...
Reject of the Month: Evaporative Vent Solenoid Valve: - 07/03/2013
... the condition the tech installed a new crankshaft, rod and main bearings, pistons and rings, and oil pump and timing chain. He then reassembled the engine with new seals and gaskets.After reviewing the technician notes, time documentation, service management...
Special Parts Return - 07/03/2013
... that GM refers to as "Special Parts Return" and the process of requesting these special parts has changed. The Special Parts return process has been around for a while, but certainly it was less utilized than the WPC process. Special Parts return...
The New Roadside Assistance - 05/14/2013
... includes:TowingLock out assistanceEmergency fuel delivery (up to two gallons)Jump startTire change or inflator kit serviceWinch (up to 15 feet from a paved road) Allstate will ensure that their providers (i.e tow companies) will take your customer's...
Battery Replacements on Vehicles With Less Than 250 Miles - 07/30/2013
... days, the Warranty Support Center may also request copies of the PDI printouts for the transaction.Changes in policy that eliminate calling the PQC for approval on battery replacements under 250 miles does not mean that a battery replacement will easily...
Transmission Replacements - 10/08/2012
... are still required to make that contact were notified by GM. The following policy has not changed: all dealers are required to contact the PQC for engine, transfer case and Allison transmission replacements. The most recent revision to bulletin...
Aftermarket Service Contracts and Policy Repairs - 02/26/2013
... a policy repair on a vehicle that has a valid GMPP contract. The correction would be to simply change the transaction type from ZREG to ZSCT. A policy repair on a vehicle with an aftermarket service contract will reject as well. However, the correction...
Reject of the Month - 01/24/2013
Many dealers have experienced unusual rejects over the past few weeks due to the recent GWM changes. Those issues ranged from complaint code incompatibility, labour code incompatibility, other labour hours not allowed, other labour hours excessive, beyond...
Labour Time Guide Request for Review - 03/10/2011
... information will be reviewed and if the time published is not adequate to perform the repair, a change in the labour time will be made. If GM feels the time listed is a fair and adequate time, they may respond with information about the technician's...
Staying one Step Ahead of Recalls - 01/19/2011
... requires its own unique means of processing or special labour operations. Staying ahead of these changes can be a daunting task, but there is a simple solution that is often overlooked: GlobalConnect. The majority of Special Coverage Policies and recalls...
Watch those recalls - 11/18/2010
... recalls and those recalls should be checked via Service Information (SI) for recent updates and changes. Taking just a few moments to double check this information can have a significant impact on service in three distinct ways. First, your customer...
Transmission Flow Codes - 10/13/2010
... The flow code is a seven digit alpha/numeric code that is obtained from the J45096 transmission oil cooling system flush and flow test tool that every service agent received as an essential tool. See bulletin 02-07-30-052F for instructions on using...
Top Reject of the Month - 10/14/2011
... Global was still in its infancy for many of us. Once all US dealers were on the system, the edit changed to reflect the 60-day time frame for submission.P&P Article 1.7.1 states that transactions are to be submitted to GM by the service agent and...
Recall 10426 Update - 06/30/2011
Don't worry, there haven't been any changes made to recall 10426, but there is something important to note when submitting for the Axle Cross Pin Fracture recall. Originally, GM sent each dealer a specific number of axle pin kits to perform the recall...
Coverage Code Tables - 08/09/2011
... simply fall into another warranty category such as emissions. The key to staying on top of these changes is to have a keen understanding of warranty coverage as well as the ability to find information quickly. An effective way to determine warranty coverage...
Reject of the Month - 01/19/2012
... prior to the payment of the PDI and the mileage is recorded at zero. This date and mileage will change to the sold date and the actual mileage on the vehicle after the vehicle has been purchased and the information is provided by the selling dealer.If...
New Year, New Goals - 01/19/2012
... at the New Year time.Today that tradition is marked with individuals making commitments to bring change or improvements to their lives. Studies show that many resolutions are only made on the surface, they sound good but there are no strong commitments...
Starter Replacement - 04/13/2012
... Coverage Look Up Reference Tool within the Member's Area has been updated to reflect the change. ...
Components and Systems: Diesel Emissions - 08/10/2010
... reaction that reduces NOx.The system of reducing NOx is transparent to the consumer; there is no change in vehicle performance or drivability. The only area of customer responsibility is refilling the diesel exhaust fluid tank. The DEF in a GM truck...
Pre-Delivery Inspection - 08/10/2010
... Labour is part of the PDI time paid. Fluid examples include transmission fluid, coolant, engine oil, and washer fluid. Labour operation Z6999 is used to claim fluids with the dollar amount entered in miscellaneous net item. Because transaction type ZPDI...
Global Warranty Management - 06/07/2010
... to: labour, parts, net items, tax, deductibles, etc.While we work through the intricacies of GWM, change continues to be our only constant. With that said, I think we would all still agree that there is no way that we would go back to WINS!...
From the Desk of a Service Manager - 02/04/2010
... the dealership can handle these issues on their own. Unless it's approached by a team (your team), change will be very difficult.Looking for ways to turn up the volume on the parts and service department? Access the Recall Information option within the...
Global Warranty - Data Entry Tips - 02/04/2010
... in this field may include circuit numbers, connector numbers/names, document ID from SI, area of oil leak, test measurements, diagnostic trouble codes, etc. ...
From the Desk of a Service Manager - 04/13/2010
... few GWM changes that may throw you for a loop:The 3 C's are entered with the transactionWhen routing a transaction for GM authorization no dealer self-authorization codes are submittedTowing and rental labor operations are no longer usedBattery codes...
Part Ceiling Exceeded - 03/11/2010
... your authorization empowerment that the parameters for approving excessive part transactions changed when you transitioned to GWM. Most service agents are now empowered to approve excessive part transactions up to $1,000.The increased empowerment provides...
Reject Code 242 - 03/11/2010
... are no longer sent to the Fixed Operations Manager (FOM) or "rep", for review and payment. This change went into effect 11/2/09. As was the case previously, it is very important to explain the circumstances and reasons for your request in comments with...
Dealer Empowerment Update - 07/27/2021
Bulletin 11-00-89-005 was updated last month and one of the changes made was the dollar amount allowed for a vehicle payment reimbursement. Below are the new dollar limits: 2020-2021 Silverado & Sierra 1500 - Up to $2,500 2021 Corvette, Escalade,...
2022 Policies & Procedures Updates - 03/28/2022
... Procedures manual was updated in March, as usually happens once a year. Many of the updates are changes made and announced last year so while they are not new policies, they are now documented in the P&P manual. Some updates are just a matter of...
March 2023 Recall Update - 02/28/2023
... Before Entering the Repair Garage” and “Adjusting the SOC” sections. The changes are intended to bring this dealer bulletin current to existing customer facing State of Charge (SOC) guidance. The revision includes the requirement of...
September 2021 Recall Update - 08/30/2021
... 1500 vehicles are included in the program. Customer Satisfaction Recall N212326940-01 Engine Oil Cooler Lines Detaching from Crimp: The recall update addresses the labor time in the warranty section and service procedure section. Certain 2019 Chevrolet...
The Fundamentals - 05/29/2019
... and accepted paid within 180 days. Reasons why transactions may go over-age: lost job card, change in management, or change in warranty administration. Review scanned documents prior to transaction submission, ensuring all pages are included and...
Complimentary Scheduled Maintenance - 09/27/2017
... Scheduled Maintenance Programs. Keep the following in mind when performing these services: The oil life percentage must be recorded on the job card at the time of each service. A completed copy of the MPVI form must be attached to the job card. Only...
Warranty Part Retention - 10/24/2017
... cutting a hole in the tire sidewall of at least one inch in diameter with a hole-saw or a drill. Oil filters may be disposed immediately and fluids replaced as part of a warranty repair are not required to be retained. The parts retention area...
Consumable Parts - 11/21/2017
... charged. The bulletin was recently updated to add 1234YF Tracer Dye and remove J-44341 Pag Oil and Brake Align Correction Plate information. ...
Rear Cargo Mat - 04/03/2014
... and the Chrome, Appearance and Cargo package (PDY-2LT) on the 2014 Equinox. The package names will change to the following:1LT-Chrome and Convenience Package (PDX)2LT-Chrome and Appearance Package (PDY) ...
Parts Scrapping Report - 05/09/2014
... "Completed" does not display after 10 seconds, click on the "Refresh" button and the status should change to "Completed".From the "Transaction Search Results" screen, click on the "Export" icon to export the results to Excel. If Excel is not available,...
Service Consultant Dashboard - 04/03/2014
... end date of the program, the check mark, and green highlight will be removed and the Status will change to Expired.While the use of IVH is an effective means of determining program eligibility and claim details for the customer's vehicle, it is imperative...
Older and Non-GM Rental Vehicles - 09/09/2014
... be used for a rental if a GM vehicle is not available. Questions have arose concerning if the change in the Courtesy Transportation Program is just for vehicles involved with the Ignition Recall or can a non-GM or older vehicle be given to a customer...
Warranty Parts Center - 06/06/2014
... preparing an engine for tear down, a staff member demonstrated the significant importance of an oil filter...a simple thing, but still very important to an engine's "well-being". Technicians and engineers in both the engine and transmission areas expressed...
Option C - 11/25/2014
... 1, 2014. The annual CPI percentage is obtained by averaging each month's percent of change from December of the previous year throughNovember of the current year. The current CPI adjustment rate is at 1.53%, however, GM will provide a guaranteed...
... prior to the payment of the PDI and the mileage is recorded at zero. This date and mileage will change to the sold date and the actual mileage on the vehicle after the vehicle has been purchased and the information is provided by the selling dealer.If...
New Year, New Goals - 01/19/2012
... at the New Year time.Today that tradition is marked with individuals making commitments to bring change or improvements to their lives. Studies show that many resolutions are only made on the surface, they sound good but there are no strong commitments...
Starter Replacement - 04/13/2012
... Coverage Look Up Reference Tool within the Member's Area has been updated to reflect the change. ...
Components and Systems: Diesel Emissions - 08/10/2010
... reaction that reduces NOx.The system of reducing NOx is transparent to the consumer; there is no change in vehicle performance or drivability. The only area of customer responsibility is refilling the diesel exhaust fluid tank. The DEF in a GM truck...
Pre-Delivery Inspection - 08/10/2010
... Labour is part of the PDI time paid. Fluid examples include transmission fluid, coolant, engine oil, and washer fluid. Labour operation Z6999 is used to claim fluids with the dollar amount entered in miscellaneous net item. Because transaction type ZPDI...
Global Warranty Management - 06/07/2010
... to: labour, parts, net items, tax, deductibles, etc.While we work through the intricacies of GWM, change continues to be our only constant. With that said, I think we would all still agree that there is no way that we would go back to WINS!...
From the Desk of a Service Manager - 02/04/2010
... the dealership can handle these issues on their own. Unless it's approached by a team (your team), change will be very difficult.Looking for ways to turn up the volume on the parts and service department? Access the Recall Information option within the...
Global Warranty - Data Entry Tips - 02/04/2010
... in this field may include circuit numbers, connector numbers/names, document ID from SI, area of oil leak, test measurements, diagnostic trouble codes, etc. ...
From the Desk of a Service Manager - 04/13/2010
... few GWM changes that may throw you for a loop:The 3 C's are entered with the transactionWhen routing a transaction for GM authorization no dealer self-authorization codes are submittedTowing and rental labor operations are no longer usedBattery codes...
Part Ceiling Exceeded - 03/11/2010
... your authorization empowerment that the parameters for approving excessive part transactions changed when you transitioned to GWM. Most service agents are now empowered to approve excessive part transactions up to $1,000.The increased empowerment provides...
Reject Code 242 - 03/11/2010
... are no longer sent to the Fixed Operations Manager (FOM) or "rep", for review and payment. This change went into effect 11/2/09. As was the case previously, it is very important to explain the circumstances and reasons for your request in comments with...
Dealer Empowerment Update - 07/27/2021
Bulletin 11-00-89-005 was updated last month and one of the changes made was the dollar amount allowed for a vehicle payment reimbursement. Below are the new dollar limits: 2020-2021 Silverado & Sierra 1500 - Up to $2,500 2021 Corvette, Escalade,...
2022 Policies & Procedures Updates - 03/28/2022
... Procedures manual was updated in March, as usually happens once a year. Many of the updates are changes made and announced last year so while they are not new policies, they are now documented in the P&P manual. Some updates are just a matter of...
March 2023 Recall Update - 02/28/2023
... Before Entering the Repair Garage” and “Adjusting the SOC” sections. The changes are intended to bring this dealer bulletin current to existing customer facing State of Charge (SOC) guidance. The revision includes the requirement of...
September 2021 Recall Update - 08/30/2021
... 1500 vehicles are included in the program. Customer Satisfaction Recall N212326940-01 Engine Oil Cooler Lines Detaching from Crimp: The recall update addresses the labor time in the warranty section and service procedure section. Certain 2019 Chevrolet...
The Fundamentals - 05/29/2019
... and accepted paid within 180 days. Reasons why transactions may go over-age: lost job card, change in management, or change in warranty administration. Review scanned documents prior to transaction submission, ensuring all pages are included and...
Complimentary Scheduled Maintenance - 09/27/2017
... Scheduled Maintenance Programs. Keep the following in mind when performing these services: The oil life percentage must be recorded on the job card at the time of each service. A completed copy of the MPVI form must be attached to the job card. Only...
Warranty Part Retention - 10/24/2017
... cutting a hole in the tire sidewall of at least one inch in diameter with a hole-saw or a drill. Oil filters may be disposed immediately and fluids replaced as part of a warranty repair are not required to be retained. The parts retention area...
Consumable Parts - 11/21/2017
... charged. The bulletin was recently updated to add 1234YF Tracer Dye and remove J-44341 Pag Oil and Brake Align Correction Plate information. ...
Rear Cargo Mat - 04/03/2014
... and the Chrome, Appearance and Cargo package (PDY-2LT) on the 2014 Equinox. The package names will change to the following:1LT-Chrome and Convenience Package (PDX)2LT-Chrome and Appearance Package (PDY) ...
Parts Scrapping Report - 05/09/2014
... "Completed" does not display after 10 seconds, click on the "Refresh" button and the status should change to "Completed".From the "Transaction Search Results" screen, click on the "Export" icon to export the results to Excel. If Excel is not available,...
Service Consultant Dashboard - 04/03/2014
... end date of the program, the check mark, and green highlight will be removed and the Status will change to Expired.While the use of IVH is an effective means of determining program eligibility and claim details for the customer's vehicle, it is imperative...
Older and Non-GM Rental Vehicles - 09/09/2014
... be used for a rental if a GM vehicle is not available. Questions have arose concerning if the change in the Courtesy Transportation Program is just for vehicles involved with the Ignition Recall or can a non-GM or older vehicle be given to a customer...
Warranty Parts Center - 06/06/2014
... preparing an engine for tear down, a staff member demonstrated the significant importance of an oil filter...a simple thing, but still very important to an engine's "well-being". Technicians and engineers in both the engine and transmission areas expressed...
Option C - 11/25/2014
... 1, 2014. The annual CPI percentage is obtained by averaging each month's percent of change from December of the previous year throughNovember of the current year. The current CPI adjustment rate is at 1.53%, however, GM will provide a guaranteed...
2016 Model Year Warranty Coverage - 03/26/2015
... and 2/24,000 maintenance programs (maximum four service visits), are not affected by the changes. IVH will reflect the specific coverage by VIN, enabling the dealer to accurately identify powertrain and brand maintenance coverage at time of se...
Bulletin Updates - 01/21/2015
Bulletin 11-00-89-004, Change in Product Field Action Customer Reimbursement Procedure, has been revised to include the 2012 through 2015 model years. The Customer Reimbursement Request Form (CRRF) now includes a section at the bottom of the form for...
Transportation Claim Fast Facts - 01/21/2015
... the Carrier, neither the Service Agent nor the Carrier's copies of the Delivery Receipt are to be changed. The Carrier copy of the Delivery Receipt establishes liability for transportation exceptions.A two-digit damage area code, two-digit damage type,...
Diagnostic Time Service Management Approval - 12/19/2014
A significant change has been made when claiming diagnostic/add time in addition to published base time. This time now requires service management approval. All published base time shown in the Labour Time Guide includes some diagnosis time. Certain...
Customer Signatures - 10/26/2016
... for all charges at the time the job card is written and while the customer is present. Any changes regarding who is responsible for the charges require service management authorization prior to repairs being completed. (P&P Article 3.2.4) Order...
Bulletin Update - 08/23/2016
... US or Canada. The Canadian Dealer information has been updated. The bulletin also reflects a change within the "When testing batteries" section of the bulletin. After connecting the Midtronics Battery Tester, select "Out of Vehicle," and select...
Reject of the Month - 05/23/2016
... include the latest revisions to the list of Reject Codes available in Appendix D. Error Code Changes:Error Message 170: VIN & 1 is not assigned to any field action. This message was displayed when a field action transaction type is used and...
New Battery Transaction Requirements - 04/28/2016
... a copy of the GR8 test printout to the warranty transaction to ensure timely payment. This change came about as a result of a review of recently submitted battery replacement transactions. A large number of transactions were submitted with an invalid...
Global Warranty User Manual Updated - 04/08/2016
... receipt of parts at the WPC, WPC debit processElectronic Service Centers: handling electronic exchange components with the following transaction types: ZREG, ZREG with policy decision, ZPTI, and ZSET Appendix A: Complaint CodesAppendix B: Cause...
Authorization to Perform Repairs - 12/01/2015
... a clear understanding for responsibility of charges at the time of job card write-up. If there are changes regarding responsibility of charges, service management is required to authorize the job card prior to repairs being performed. ...
Option C - 12/01/2015
... December 4, 2015. The annual CPI percentage is obtained by averaging each month's percent of change from December of the previous year through November of the current year. The current CPI adjustment rate is approximately 0.32%, however, GM will...
Panel and Rust-Through Perforation Repairs - 09/02/2015
The submission process for both panel and rust-through repairs has recently changed. Previously, both of these repair categories stated a set amount of time to be claimed as base time, and if additional time was needed for the repair, that time was claimed...
October 2015 Recall Update - 10/02/2015
... are involved in this recall. Some vehicles may have a condition in which the transmission oil cooler line may fracture at the connection to the transmission housing. To correct the condition dealers are to replace the automatic transmission fluid cooler...
December 2015 Recall Update - 12/01/2015
... and coupes from 1997-2004, equipped with a 3.8L V6 engine, are included in the recall. Drops of oil may be deposited on the hot exhaust manifold through hard braking, which can cause engine compartment fires. 19 minor injuries have been reported over...
January 2016 Recall Update - 01/11/2016
... involved in the upcoming recall bulletin that addresses a condition in which droplets of engine oil may be deposited on the exhaust manifold through hard braking. Parts are currently not available. When parts become available, the dealer will replace...
Is Your Job Card Filing System Compliant? - 02/02/2016
... service agents are to ensure job card document security to protect against unwanted changes, additions, or deletions. It must be identified which employees have access to records and capability to limit access of such records to only designated employees...
Certified Elite - 02/02/2016
... program has undergone some revisions for the 2016 calendar year, with one of the more significant changes being that the program is now a 12-month program. Dealers that qualify for Certified Elite status based on the 2016 program will retain Certified...
August 2016 Recall Update - 07/28/2016
... 53501-01: Tire and Loading Information Label Incorrect: The recall has been updated to reflect a change with the labor operation code. Almost 4,000 vehicles are included in the recall population that addresses an incorrect specification on the vehicles'...
October 2016 Recall Update - 09/27/2016
... covers involved vehicles for a period of 10 years/120,000 miles. Safety Recall 14574D: Engine Oil Leak on Exhaust Manifold: The Warranty Transaction and Service Procedure sections of the bulletin have been updated. The Service Procedure now contains...
Battery Policy Still In Effect - 10/26/2016
... and Procedures, as well as, applicable bulletins were again updated to reflect this change. The following battery policies still hold true:Battery replacements are restricted on 2016 and 2017 model year vehicles, as well as, any model year vehicle...
Complaint and Cause Codes - 09/27/2016
... and must be corrected.With this reject, assuming the labor operation is correct, you must change the complaint code, even if it doesn't exactly align with the customer's actual complaint. In the above example, the radiator was leaking and was replaced....
Claiming Six or More Rental Days - 02/23/2015
Last fall, the Required Operating Procedures bulletin 04-00-89-015 was updated and one of the changes was the approval process for vehicle rentals over five days. It has been a long-time policy that rentals over five days required Warranty Support Center...
July 2015 Recall Update - 06/30/2015
... is in process, and, once approved, the supplier will begin production.Safety Recall 14574A: Engine Oil Leak on Exhaust Manifold: The recall has been updated to add the 2004 Pontiac Grand Prix models equipped with RPO L26 or L32, 3.8L V6 engine. There...
May 2014 Recall Update - 05/09/2014
... provide EPS motor replacement for the life of the vehicle. Safety Recall 14121A: Transmission Oil Cooler Connection: The recall bulletin has been revised to include an updated part description for part number 23135704 and inclusion of a Note statement...
Policy Decisions - 02/27/2014
... user is able to monitor the status of the search result export as it is processed. The status will change from Pending, to Executing, to Completed. Once the search status is Completed, click on the Completed link to open the Transaction Search Results...
... and 2/24,000 maintenance programs (maximum four service visits), are not affected by the changes. IVH will reflect the specific coverage by VIN, enabling the dealer to accurately identify powertrain and brand maintenance coverage at time of se...
Bulletin Updates - 01/21/2015
Bulletin 11-00-89-004, Change in Product Field Action Customer Reimbursement Procedure, has been revised to include the 2012 through 2015 model years. The Customer Reimbursement Request Form (CRRF) now includes a section at the bottom of the form for...
Transportation Claim Fast Facts - 01/21/2015
... the Carrier, neither the Service Agent nor the Carrier's copies of the Delivery Receipt are to be changed. The Carrier copy of the Delivery Receipt establishes liability for transportation exceptions.A two-digit damage area code, two-digit damage type,...
Diagnostic Time Service Management Approval - 12/19/2014
A significant change has been made when claiming diagnostic/add time in addition to published base time. This time now requires service management approval. All published base time shown in the Labour Time Guide includes some diagnosis time. Certain...
Customer Signatures - 10/26/2016
... for all charges at the time the job card is written and while the customer is present. Any changes regarding who is responsible for the charges require service management authorization prior to repairs being completed. (P&P Article 3.2.4) Order...
Bulletin Update - 08/23/2016
... US or Canada. The Canadian Dealer information has been updated. The bulletin also reflects a change within the "When testing batteries" section of the bulletin. After connecting the Midtronics Battery Tester, select "Out of Vehicle," and select...
Reject of the Month - 05/23/2016
... include the latest revisions to the list of Reject Codes available in Appendix D. Error Code Changes:Error Message 170: VIN & 1 is not assigned to any field action. This message was displayed when a field action transaction type is used and...
New Battery Transaction Requirements - 04/28/2016
... a copy of the GR8 test printout to the warranty transaction to ensure timely payment. This change came about as a result of a review of recently submitted battery replacement transactions. A large number of transactions were submitted with an invalid...
Global Warranty User Manual Updated - 04/08/2016
... receipt of parts at the WPC, WPC debit processElectronic Service Centers: handling electronic exchange components with the following transaction types: ZREG, ZREG with policy decision, ZPTI, and ZSET Appendix A: Complaint CodesAppendix B: Cause...
Authorization to Perform Repairs - 12/01/2015
... a clear understanding for responsibility of charges at the time of job card write-up. If there are changes regarding responsibility of charges, service management is required to authorize the job card prior to repairs being performed. ...
Option C - 12/01/2015
... December 4, 2015. The annual CPI percentage is obtained by averaging each month's percent of change from December of the previous year through November of the current year. The current CPI adjustment rate is approximately 0.32%, however, GM will...
Panel and Rust-Through Perforation Repairs - 09/02/2015
The submission process for both panel and rust-through repairs has recently changed. Previously, both of these repair categories stated a set amount of time to be claimed as base time, and if additional time was needed for the repair, that time was claimed...
October 2015 Recall Update - 10/02/2015
... are involved in this recall. Some vehicles may have a condition in which the transmission oil cooler line may fracture at the connection to the transmission housing. To correct the condition dealers are to replace the automatic transmission fluid cooler...
December 2015 Recall Update - 12/01/2015
... and coupes from 1997-2004, equipped with a 3.8L V6 engine, are included in the recall. Drops of oil may be deposited on the hot exhaust manifold through hard braking, which can cause engine compartment fires. 19 minor injuries have been reported over...
January 2016 Recall Update - 01/11/2016
... involved in the upcoming recall bulletin that addresses a condition in which droplets of engine oil may be deposited on the exhaust manifold through hard braking. Parts are currently not available. When parts become available, the dealer will replace...
Is Your Job Card Filing System Compliant? - 02/02/2016
... service agents are to ensure job card document security to protect against unwanted changes, additions, or deletions. It must be identified which employees have access to records and capability to limit access of such records to only designated employees...
Certified Elite - 02/02/2016
... program has undergone some revisions for the 2016 calendar year, with one of the more significant changes being that the program is now a 12-month program. Dealers that qualify for Certified Elite status based on the 2016 program will retain Certified...
August 2016 Recall Update - 07/28/2016
... 53501-01: Tire and Loading Information Label Incorrect: The recall has been updated to reflect a change with the labor operation code. Almost 4,000 vehicles are included in the recall population that addresses an incorrect specification on the vehicles'...
October 2016 Recall Update - 09/27/2016
... covers involved vehicles for a period of 10 years/120,000 miles. Safety Recall 14574D: Engine Oil Leak on Exhaust Manifold: The Warranty Transaction and Service Procedure sections of the bulletin have been updated. The Service Procedure now contains...
Battery Policy Still In Effect - 10/26/2016
... and Procedures, as well as, applicable bulletins were again updated to reflect this change. The following battery policies still hold true:Battery replacements are restricted on 2016 and 2017 model year vehicles, as well as, any model year vehicle...
Complaint and Cause Codes - 09/27/2016
... and must be corrected.With this reject, assuming the labor operation is correct, you must change the complaint code, even if it doesn't exactly align with the customer's actual complaint. In the above example, the radiator was leaking and was replaced....
Claiming Six or More Rental Days - 02/23/2015
Last fall, the Required Operating Procedures bulletin 04-00-89-015 was updated and one of the changes was the approval process for vehicle rentals over five days. It has been a long-time policy that rentals over five days required Warranty Support Center...
July 2015 Recall Update - 06/30/2015
... is in process, and, once approved, the supplier will begin production.Safety Recall 14574A: Engine Oil Leak on Exhaust Manifold: The recall has been updated to add the 2004 Pontiac Grand Prix models equipped with RPO L26 or L32, 3.8L V6 engine. There...
May 2014 Recall Update - 05/09/2014
... provide EPS motor replacement for the life of the vehicle. Safety Recall 14121A: Transmission Oil Cooler Connection: The recall bulletin has been revised to include an updated part description for part number 23135704 and inclusion of a Note statement...
Policy Decisions - 02/27/2014
... user is able to monitor the status of the search result export as it is processed. The status will change from Pending, to Executing, to Completed. Once the search status is Completed, click on the Completed link to open the Transaction Search Results...
Transportation Claim Inspections Process - 05/09/2014
... and the carrier will give the service agent a signed copy. Once the delivery receipt is signed, no changes may be made to the delivery receipt. Some carriers utilize electronic delivery receipts using a hand-held device for coding and signatures. Paper...
December 2013 Recall Update - 12/09/2013
... updated for a revision to the parts information section. The quantity of part number 13580234 has changed to 2 per vehicle. The coverage affects certain 2008 and 2009 Buick Enclave, Chevrolet Traverse, GMC Acadia and Saturn Outlook vehicles. Dealers...
The User Options Tab - 12/09/2013
... the search has been completed, Ready Status will show in the Status column. Also, the Status will change to a link. The link will take the user to the Transaction Search Results screen. To better view the results, select Export to Excel. As an Excel...
Chevrolet Courtesy Transportation Program - 12/09/2013
... Guide, found in GlobalConnect message G_0000178491, dated 11/01/2013, provides details on the changes to the program. The guide lists vehicles that can be put in the program as well as what the cash allowance is for doing so. To be eligible for the cash...
Reject of the Month - 10/24/2017
... technician installed four new tire pressure sensors. No concerns were found relating to the engine oil leak, brake noise, poor shift, or with the a/c system. The warranty administrator submitted the transaction with the appropriate labor operations...
More Than Three Days Rental - 10/24/2017
Earlier this year GM changed the rental policies that limit dealers to three days rental. Days over three require DMA/DMC notification and approval. The approval must be obtained by creating a claim pre-approval request found in the Dealer Aftersales...
Electronic Exchange Program - 10/24/2017
Electronic Service Centers provide exchange service for certain components. Examples include radios, instrument clusters, and OnStar modules. When a technician determines that an electronic exchange component will need replacement, they obtain the part...
November 2017 Recall Update - 10/24/2017
... coverage that addresses a condition where thermal cycling on the combination transmission fluid/oil and AC condenser cooler creates a crack allowing refrigerant to escape. Dealers are to inspect the air conditioning condenser and replace it if necessary....
Full Disclosure - 07/25/2017
GM states in the Policy and Procedures manual that any non-approved changes to the Powertrain system on their vehicles that involve modifications, recalibrations, conversions, or the addition of non-GM approved products, are not their responsibility and...
New Cadillac CPO Limited Warranty - 02/17/2017
NEW CPO Warranty for vehicles delivered on or after March 1st, 2017. Cadillac has made changes to the Certified Pre-Owned warranty program that applies to vehicles sold on or after March 1st, 2017. This enhanced CPO warranty puts Cadillac on par with...
Warranty Repairs on Vehicles Sold in Canada - 05/22/2017
... Electronic Service Center, however, a transaction must be filed in Global Warranty to permanently change the odometer readings from KM to MI in IVH. The transaction type used is ZSET and the labor operation is 0620018. Use the current mileage displayed...
Documentation Updates - 05/22/2017
... operation. Chevrolet Bolt/Bolt EV - For Bolt/Bolt EV vehicles that do not include a transmission oil cooler, use of the J-45096 TransFlow machine is not required. Enter the word BOLT in the labor dependency field for transactions that require entry of...
OLH Approval - 01/21/2019
... above, service management approval is only required prior to the transaction submission. With this change, the only requirements your technicians must adhere to with regards to getting this extra time paid, is clocking their OLH time in the middle of...
Reject of the Month - Error code 903 - 11/29/2018
... condition. The bulletin allowed for both Mobil 1 Synthetic LV ATF DEXRON and a transmission oil filter to be claimed in the parts field of the transaction. Unfortunately, the warranty transaction submitted with the bulletin specific labor operation...
Variable Diagnostic Time Explained - 09/25/2018
... on over 1,100 labor operations increased from up to 0.3 to 1.0 on July 1st, 2018. With this change came the requirement that diagnostic time must now be clocked separately. When it was initially announced, there was confusion regarding whether this time...
January 2019 Recall Update - 12/19/2018
... ATS vehicles for a period of 6 years or 72,000 miles. Special Coverage 18369: Camshaft Oil Control Valve: The exhaust camshaft position actuator solenoid valve must be replaced in approximately 64,000 vehicles equipped with a 2.0L turbo engine....
Part Retention Update - 05/29/2019
... the retention period it effectively frees up storage space for other business purposes. This change does not impact parts retained for replacements under warranty. The retention period for warranty replaced parts remains at 15 calendar days from...
Temporary Policy Revisions - 03/27/2020
... Manuals that have been the focus of the April edition of the Warranty News. With all of the recent changes/updates that have taken place, there are a few policies that were previously put on a temporary hold and to date, remain on hold. The first...
Dealer Self-Empowerment Extension - 10/23/2019
... the WSC with a copy of the approved Empowerment Portal request attached. There has been no change to the rental policy for job cards with an open date prior to 10/7/2019, with the standard policy of obtaining pre-approval through the Empowerment...
More on Other Labor Hours - 04/29/2020
One of the updates listed as a Key Change in the Policies and Procedures manual back in March was the removal of language that indicated OLH could not be the first clock time on the job card. Previously, we were advised that OLH could not be the...
Parts Retention - 05/29/2020
... cabin/air filters) must follow the minimum retention period stated above, with the exception of oil filters and fluids. They may be disposed of immediately. Tires that are not required to be returned to the tire manufacturer are to be rendered unusable...
Shuttle Service Temporarily Expanded - 05/29/2020
... to and from the dealership and their home, workplace, or a location of their choosing. This change is to offer an option for your customers who have concerns about entering your dealership due to the current pandemic. You can inform your customers through...
Transportation Claim Attachments - 12/29/2020
... to the Carrier, neither the Dealer or Carrier’s copies of the Delivery Receipt can be changed....
Required Job Card Information - 12/29/2020
... technician should be doing as they are the last people in the vehicle. Even if the mileage did not change because test driving the vehicle was not necessary, there always needs to be an ending mileage recorded on the job card. ...
Transportation Claims and Related Damage - 09/26/2022
... as damage that is not detectable (e.g. undercarriage, inner sides of tires or wheels, transmission oil pan, wheel liners, etc.) during the initial inspection. Related damage is damage that was discovered during the repair process. If you encounter...
... and the carrier will give the service agent a signed copy. Once the delivery receipt is signed, no changes may be made to the delivery receipt. Some carriers utilize electronic delivery receipts using a hand-held device for coding and signatures. Paper...
December 2013 Recall Update - 12/09/2013
... updated for a revision to the parts information section. The quantity of part number 13580234 has changed to 2 per vehicle. The coverage affects certain 2008 and 2009 Buick Enclave, Chevrolet Traverse, GMC Acadia and Saturn Outlook vehicles. Dealers...
The User Options Tab - 12/09/2013
... the search has been completed, Ready Status will show in the Status column. Also, the Status will change to a link. The link will take the user to the Transaction Search Results screen. To better view the results, select Export to Excel. As an Excel...
Chevrolet Courtesy Transportation Program - 12/09/2013
... Guide, found in GlobalConnect message G_0000178491, dated 11/01/2013, provides details on the changes to the program. The guide lists vehicles that can be put in the program as well as what the cash allowance is for doing so. To be eligible for the cash...
Reject of the Month - 10/24/2017
... technician installed four new tire pressure sensors. No concerns were found relating to the engine oil leak, brake noise, poor shift, or with the a/c system. The warranty administrator submitted the transaction with the appropriate labor operations...
More Than Three Days Rental - 10/24/2017
Earlier this year GM changed the rental policies that limit dealers to three days rental. Days over three require DMA/DMC notification and approval. The approval must be obtained by creating a claim pre-approval request found in the Dealer Aftersales...
Electronic Exchange Program - 10/24/2017
Electronic Service Centers provide exchange service for certain components. Examples include radios, instrument clusters, and OnStar modules. When a technician determines that an electronic exchange component will need replacement, they obtain the part...
November 2017 Recall Update - 10/24/2017
... coverage that addresses a condition where thermal cycling on the combination transmission fluid/oil and AC condenser cooler creates a crack allowing refrigerant to escape. Dealers are to inspect the air conditioning condenser and replace it if necessary....
Full Disclosure - 07/25/2017
GM states in the Policy and Procedures manual that any non-approved changes to the Powertrain system on their vehicles that involve modifications, recalibrations, conversions, or the addition of non-GM approved products, are not their responsibility and...
New Cadillac CPO Limited Warranty - 02/17/2017
NEW CPO Warranty for vehicles delivered on or after March 1st, 2017. Cadillac has made changes to the Certified Pre-Owned warranty program that applies to vehicles sold on or after March 1st, 2017. This enhanced CPO warranty puts Cadillac on par with...
Warranty Repairs on Vehicles Sold in Canada - 05/22/2017
... Electronic Service Center, however, a transaction must be filed in Global Warranty to permanently change the odometer readings from KM to MI in IVH. The transaction type used is ZSET and the labor operation is 0620018. Use the current mileage displayed...
Documentation Updates - 05/22/2017
... operation. Chevrolet Bolt/Bolt EV - For Bolt/Bolt EV vehicles that do not include a transmission oil cooler, use of the J-45096 TransFlow machine is not required. Enter the word BOLT in the labor dependency field for transactions that require entry of...
OLH Approval - 01/21/2019
... above, service management approval is only required prior to the transaction submission. With this change, the only requirements your technicians must adhere to with regards to getting this extra time paid, is clocking their OLH time in the middle of...
Reject of the Month - Error code 903 - 11/29/2018
... condition. The bulletin allowed for both Mobil 1 Synthetic LV ATF DEXRON and a transmission oil filter to be claimed in the parts field of the transaction. Unfortunately, the warranty transaction submitted with the bulletin specific labor operation...
Variable Diagnostic Time Explained - 09/25/2018
... on over 1,100 labor operations increased from up to 0.3 to 1.0 on July 1st, 2018. With this change came the requirement that diagnostic time must now be clocked separately. When it was initially announced, there was confusion regarding whether this time...
January 2019 Recall Update - 12/19/2018
... ATS vehicles for a period of 6 years or 72,000 miles. Special Coverage 18369: Camshaft Oil Control Valve: The exhaust camshaft position actuator solenoid valve must be replaced in approximately 64,000 vehicles equipped with a 2.0L turbo engine....
Part Retention Update - 05/29/2019
... the retention period it effectively frees up storage space for other business purposes. This change does not impact parts retained for replacements under warranty. The retention period for warranty replaced parts remains at 15 calendar days from...
Temporary Policy Revisions - 03/27/2020
... Manuals that have been the focus of the April edition of the Warranty News. With all of the recent changes/updates that have taken place, there are a few policies that were previously put on a temporary hold and to date, remain on hold. The first...
Dealer Self-Empowerment Extension - 10/23/2019
... the WSC with a copy of the approved Empowerment Portal request attached. There has been no change to the rental policy for job cards with an open date prior to 10/7/2019, with the standard policy of obtaining pre-approval through the Empowerment...
More on Other Labor Hours - 04/29/2020
One of the updates listed as a Key Change in the Policies and Procedures manual back in March was the removal of language that indicated OLH could not be the first clock time on the job card. Previously, we were advised that OLH could not be the...
Parts Retention - 05/29/2020
... cabin/air filters) must follow the minimum retention period stated above, with the exception of oil filters and fluids. They may be disposed of immediately. Tires that are not required to be returned to the tire manufacturer are to be rendered unusable...
Shuttle Service Temporarily Expanded - 05/29/2020
... to and from the dealership and their home, workplace, or a location of their choosing. This change is to offer an option for your customers who have concerns about entering your dealership due to the current pandemic. You can inform your customers through...
Transportation Claim Attachments - 12/29/2020
... to the Carrier, neither the Dealer or Carrier’s copies of the Delivery Receipt can be changed....
Required Job Card Information - 12/29/2020
... technician should be doing as they are the last people in the vehicle. Even if the mileage did not change because test driving the vehicle was not necessary, there always needs to be an ending mileage recorded on the job card. ...
Transportation Claims and Related Damage - 09/26/2022
... as damage that is not detectable (e.g. undercarriage, inner sides of tires or wheels, transmission oil pan, wheel liners, etc.) during the initial inspection. Related damage is damage that was discovered during the repair process. If you encounter...
OLH Empowerment - 07/27/2022
Your dealer empowerment to self-authorize Other Labor Hours on warranty transactions may have changed on 7/15/2022. The new 95/5 process (complete at least 95% of ZREG and ZFAT warranty transactions within 5 days) evaluates your service department’s...
Diagnosis Time When a Part was Ordered - 04/25/2023
... where the customer is returning to finalize a repair started on a previous job card (started oil consumption test, part was ordered, etc.), the concern field should contain a reference to the previous job card number. Additional variable diagnosis time...
CAM-03 Form - 08/29/2023
... but if you do run into this situation, you will need to fill out the Field Action Status Change Form CAM-03 found in GlobalConnect in the Service Forms application. This form should only be filled out and sent if the customer states they absolutely do...
Customer Concern Not Duplicated Bulletin Update - 10/25/2023
... systems associated with the operation. Additionally, there a couple of labor operation changes within the latest bulletin version. Labor operation 0541859: Electronics/Safety/Object Detection-CCND became unavailable after October 1, 2023. Labor...
Transportation Claim Transactions - 01/04/2023
... to the Carrier, neither the Dealer or Carrier’s copies of the Delivery Receipt can be changed....
3 C's - 01/04/2023
... concern. Vaguely written job card descriptions are not acceptable, e.g. install SOP, repair oil leak, or engine noise. Next comes the body of story, the Cause of failure statement as noted by the technician. The technician is responsible for documenting...
WPC Bulletin Updates - 10/28/2022
... information has been added to the latest release of the WPC bulletin. While there are no other changes, there are important details that should be reviewed if you are not familiar with the WPC part return process. It has been a long-time requirement...
Documentation of Time and Compliance - 02/23/2022
... fluid leak requiring replacement of the filter and seal and the second line addressed an engine oil leak from the front cover. The technician had multiple time punches for each line, with the first- and second-time punch on 9/8/2021 and third- and fourth-time...
Cross-Line Warranty - 10/26/2021
... the requirement stated for emergency repairs. It was several years later that the terminology was changed to “significantly inconvenienced”, which, like “emergency” can mean different things to different people. Dealership personnel...
Dealer Information Technologies (DIT) - 06/29/2021
... IE11 as a web browser for the duration of Windows 10. Because this information is subject to change, dealers may reference the following website for the latest updates: https://docs.microsoft.com/en-us/lifecycle/faq/internet-explorer-microsoft-edge....
May 2024 Recall Update - 04/23/2024
Customer Satisfaction Recall N232415060-01 Block Main Oil Gallery Hot Core Pin Casting Defect: The recall bulletin has been revised to update the warranty information. Certain 2023 Chevrolet Colorado, Silverado 1500, and GMC Sierra 1500 vehicles equipped...
95/5 - 04/23/2024
... or “close” date of the job card. Most DMS systems allow the user to change the completion date when it defaults to a different date. The actual completion date would be the last clock time on the job card, however, since published base time...
Dealer Empowerment - 03/23/2024
... Tool. The Cadillac Moments labor operation is 0600425. The details for Policy repairs have not changed. All out-of-warranty vehicle repairs being considered for policy must have a Policy Evaluation Tool completed. The PET will show the dollar amount...
Reject of the Month - March 2024 - 02/26/2024
... for review (error 834 and labor code restriction / part incompatibility) rejected with comments to change the Transaction Category to ‘Misbuild’ vs ‘Standard’. The category was updated, and the transaction was resubmitted with...
Missed Revenue - Parts Inventory - 02/04/2010
... reports, analyzing department performance, planning department improvements, and initiating change. Additionally, the dealership management team should make every effort to meet at least once a week to discuss and address minor issues, handling them...
Warranty Performance Analysis - 04/13/2010
... to the computer and the warranty audit department acted upon that information.Auditor-directed changes to service operations which reduce warranty expense do not necessarily reduce your profit because the technician time inventory is still there to be...
Warranty Performance Analysis - 01/06/2010
... them leading to debited dollars. He found many items upon which he could not comment, nor plan for change. The dealer contacted a CPA that agreed to review the audit and think about some solutions. After a couple weeks, he sent back a list of questions...
Warranty Management Workshop 2010 - 01/06/2010
... attend our workshop every year. While we update our workshop information when we learn of policy changes, which sometimes can be multiple times in the same week, the workshop for 2010 has been radically updated to include Global Warranty Management.The...
Components and Systems: Emissions - 07/02/2010
... oxides of nitrogen, and oxygen. These gases contribute to air and water pollution and climate change, with oxygen as the exception. HC, hydrocarbon; NOx, oxides of nitrogen and CO, carbon monoxide emissions are caused by many different things. The most...
One Labour Operation or Two? - 05/12/2010
... repairs were made without actually being at the dealership to read the job card.What has not changed is how labour operations are applied. The labour operation represents what has failed and through the application of those operations the service agent...
Recall Vehicle Action Report - 05/12/2010
... a recall that has been performed but still shows up in the Required Field Actions section to change owner information. If a customer refuses to have a recall performed, there is a line stating "owner uncooperative" that must be checked to report that...
Poor Fuel Mileage - 03/08/2012
... can improve your gas mileage by 1-2 percent by using the manufacturer's recommended grade of motor oil.Fuel mileage concerns will never go away; in fact they will probably rise, along with the expected increase in the cost of fuel this year. It doesn't...
Researching and Finding Answers on Global - 04/13/2012
... Buick Enclave? Log into SI for the solution!ApplicationSpecificationMetricEnglishTotal System PAG Oil Capacity195 ml6.5 ozCompressor75 ml¹2.5 oz¹Condenser10 ml¹0.3 oz¹Desiccant Cartridge10 ml¹0.3 oz¹Evaporator, Front10 ml¹0.3 oz¹Evaporator, Rear10...
Exchange Program for Electronic Products - 10/14/2011
GM has recently updated two bulletins that address Electronic Exchange Service Centers. Bulletin 08-08-44-029B addresses warranty and goodwill procedures for exchange components. While the update is to add model years and update ESC contact information,...
Using OLH for Diagnosis: When is it appropriate? - 10/14/2011
... a specific repair. Over the last few years, the LTG has been extensively updated. Among those many changes to the LTG, diagnosis time for repairs has been significantly affected. Many operations that once included a specific diagnosis time now have nothing...
Your dealer empowerment to self-authorize Other Labor Hours on warranty transactions may have changed on 7/15/2022. The new 95/5 process (complete at least 95% of ZREG and ZFAT warranty transactions within 5 days) evaluates your service department’s...
Diagnosis Time When a Part was Ordered - 04/25/2023
... where the customer is returning to finalize a repair started on a previous job card (started oil consumption test, part was ordered, etc.), the concern field should contain a reference to the previous job card number. Additional variable diagnosis time...
CAM-03 Form - 08/29/2023
... but if you do run into this situation, you will need to fill out the Field Action Status Change Form CAM-03 found in GlobalConnect in the Service Forms application. This form should only be filled out and sent if the customer states they absolutely do...
Customer Concern Not Duplicated Bulletin Update - 10/25/2023
... systems associated with the operation. Additionally, there a couple of labor operation changes within the latest bulletin version. Labor operation 0541859: Electronics/Safety/Object Detection-CCND became unavailable after October 1, 2023. Labor...
Transportation Claim Transactions - 01/04/2023
... to the Carrier, neither the Dealer or Carrier’s copies of the Delivery Receipt can be changed....
3 C's - 01/04/2023
... concern. Vaguely written job card descriptions are not acceptable, e.g. install SOP, repair oil leak, or engine noise. Next comes the body of story, the Cause of failure statement as noted by the technician. The technician is responsible for documenting...
WPC Bulletin Updates - 10/28/2022
... information has been added to the latest release of the WPC bulletin. While there are no other changes, there are important details that should be reviewed if you are not familiar with the WPC part return process. It has been a long-time requirement...
Documentation of Time and Compliance - 02/23/2022
... fluid leak requiring replacement of the filter and seal and the second line addressed an engine oil leak from the front cover. The technician had multiple time punches for each line, with the first- and second-time punch on 9/8/2021 and third- and fourth-time...
Cross-Line Warranty - 10/26/2021
... the requirement stated for emergency repairs. It was several years later that the terminology was changed to “significantly inconvenienced”, which, like “emergency” can mean different things to different people. Dealership personnel...
Dealer Information Technologies (DIT) - 06/29/2021
... IE11 as a web browser for the duration of Windows 10. Because this information is subject to change, dealers may reference the following website for the latest updates: https://docs.microsoft.com/en-us/lifecycle/faq/internet-explorer-microsoft-edge....
May 2024 Recall Update - 04/23/2024
Customer Satisfaction Recall N232415060-01 Block Main Oil Gallery Hot Core Pin Casting Defect: The recall bulletin has been revised to update the warranty information. Certain 2023 Chevrolet Colorado, Silverado 1500, and GMC Sierra 1500 vehicles equipped...
95/5 - 04/23/2024
... or “close” date of the job card. Most DMS systems allow the user to change the completion date when it defaults to a different date. The actual completion date would be the last clock time on the job card, however, since published base time...
Dealer Empowerment - 03/23/2024
... Tool. The Cadillac Moments labor operation is 0600425. The details for Policy repairs have not changed. All out-of-warranty vehicle repairs being considered for policy must have a Policy Evaluation Tool completed. The PET will show the dollar amount...
Reject of the Month - March 2024 - 02/26/2024
... for review (error 834 and labor code restriction / part incompatibility) rejected with comments to change the Transaction Category to ‘Misbuild’ vs ‘Standard’. The category was updated, and the transaction was resubmitted with...
Missed Revenue - Parts Inventory - 02/04/2010
... reports, analyzing department performance, planning department improvements, and initiating change. Additionally, the dealership management team should make every effort to meet at least once a week to discuss and address minor issues, handling them...
Warranty Performance Analysis - 04/13/2010
... to the computer and the warranty audit department acted upon that information.Auditor-directed changes to service operations which reduce warranty expense do not necessarily reduce your profit because the technician time inventory is still there to be...
Warranty Performance Analysis - 01/06/2010
... them leading to debited dollars. He found many items upon which he could not comment, nor plan for change. The dealer contacted a CPA that agreed to review the audit and think about some solutions. After a couple weeks, he sent back a list of questions...
Warranty Management Workshop 2010 - 01/06/2010
... attend our workshop every year. While we update our workshop information when we learn of policy changes, which sometimes can be multiple times in the same week, the workshop for 2010 has been radically updated to include Global Warranty Management.The...
Components and Systems: Emissions - 07/02/2010
... oxides of nitrogen, and oxygen. These gases contribute to air and water pollution and climate change, with oxygen as the exception. HC, hydrocarbon; NOx, oxides of nitrogen and CO, carbon monoxide emissions are caused by many different things. The most...
One Labour Operation or Two? - 05/12/2010
... repairs were made without actually being at the dealership to read the job card.What has not changed is how labour operations are applied. The labour operation represents what has failed and through the application of those operations the service agent...
Recall Vehicle Action Report - 05/12/2010
... a recall that has been performed but still shows up in the Required Field Actions section to change owner information. If a customer refuses to have a recall performed, there is a line stating "owner uncooperative" that must be checked to report that...
Poor Fuel Mileage - 03/08/2012
... can improve your gas mileage by 1-2 percent by using the manufacturer's recommended grade of motor oil.Fuel mileage concerns will never go away; in fact they will probably rise, along with the expected increase in the cost of fuel this year. It doesn't...
Researching and Finding Answers on Global - 04/13/2012
... Buick Enclave? Log into SI for the solution!ApplicationSpecificationMetricEnglishTotal System PAG Oil Capacity195 ml6.5 ozCompressor75 ml¹2.5 oz¹Condenser10 ml¹0.3 oz¹Desiccant Cartridge10 ml¹0.3 oz¹Evaporator, Front10 ml¹0.3 oz¹Evaporator, Rear10...
Exchange Program for Electronic Products - 10/14/2011
GM has recently updated two bulletins that address Electronic Exchange Service Centers. Bulletin 08-08-44-029B addresses warranty and goodwill procedures for exchange components. While the update is to add model years and update ESC contact information,...
Using OLH for Diagnosis: When is it appropriate? - 10/14/2011
... a specific repair. Over the last few years, the LTG has been extensively updated. Among those many changes to the LTG, diagnosis time for repairs has been significantly affected. Many operations that once included a specific diagnosis time now have nothing...
No Problem Found Claims Handling - 06/30/2011
... process. Bulletin 06-00-89-026 was updated in early June to streamline the NPF process. Among the changes is the elimination of labor operations E9995, J9993, J9994, and J9995. Labour operations J9991 and J9992 have been added to address engine related...
Product Field Action Reimbursements - 06/08/2011
... and process customer reimbursement requests for product field actions announced before this change. Service agents may handle the reimbursement at the dealership as well; however, the administrative allowance of 0.1 to handle declined reimbursements...
Not What Was Ordered - 06/08/2011
... leak down the road a possibility. A decision may be made to reduce the price of the vehicle and change the RPO codes in the vehicle build to reflect the glass the vehicle was built with.If incorrect parts or option discrepancies are discovered during...
You're Being Watched! - 06/08/2011
... Repeat repairs, overlapping repairs, same system repairs, related repairs - the terminology has changed throughout the years but the restrictions on these types of repairs are still the same. Warranty transactions with labour operations that are in one...
Anatomy of a Warranty Block - 04/27/2011
... agency, the vehicle must be involved in an accident or collision that resulted in the title being changed to salvage, scrap, or totaled (due to an accident, flood damage, or hail damage). Any remaining warranty on these vehicles is considered void due...
The ABC's of Human Interaction - 11/18/2010
... representative. I presented my findings with respect to the audit, along with recommendations for changes in procedure and claims handling. The dealer thanked me for my work and addressed the group of his employees, saying that it had come to light that...
The EV Effect: The Technological Impact On Your Dealership - 01/19/2011
... the beginning of a second golden age. Many have theories as to which of the new innovations will change the automobile forever.The advancements of the EV/Plug-in hybrid are currently the most talked about technology. The two most obvious examples are...
The Way it Used to Be - 12/18/2012
... Beginning January 1st, 2013, the standard part warranty of 12 months/12,000 miles is being changed to 12 months, unlimited miles. This warranty will be in effect on all parts purchased by consumers on or after January 1st, 2013. Parts purchased prior...
Reject of the Month - 03/11/2013
... reviewed the transaction and the applicable warranty section from IVH and made the decision to change the transaction type to ZREG vs. ZSCT. The only other option for this error is to route it to the WSC for review. In this particular instance, there...
The GM Service Policies and Procedures Manual Update - 11/05/2012
... Manual was updated in mid-October of this year. The following are a few of the significant changes made for the 2012 edition.Article 1.2.2.12 lists the considerable update to the non-GM parts & equipment and original equipment alterations policy....
Policy Repairs and Mandatory Minimums - 11/05/2012
... service advisors, technicians, and service management. These guidelines represent a tremendous change in policy repairs and charge backs may result if the process isn't followed correctly. ...
Repair Completion Date - 11/05/2012
... entered the system automatically populates the repair completion date. The completion date must be changed if that date differs from the job card date.An example: A job card was opened on July 1, 2012. A warranty repair was completed the same day on...
Brake Pads and Rotors - 08/30/2012
... squeals, and grinding, is normal and will come and go as brake pads wear and weather conditions change. If the noise is especially bothersome to the customer, performing three to four aggressive stops may temporarily reduce or eliminate most brake squeal....
December 2012 Recall Update - 12/18/2012
... crash, the primary stage airbag will not deploy. Dealers are to replace the steering wheel airbag coil. This will eliminate the contact between the shorting bar and airbag terminals. Both the dealer and customer will be advised when the recall notification...
What Really Needs to be Printed? - 12/24/2010
... an area larger than the country of Belgium or the state of Maryland. It takes 390 gallons of oil to produce a ton of paper. That ton of paper, when disposed of, takes up nearly 8 cubic feet of public landfill space. That public landfill is approximately...
Components and Systems - 01/06/2010
... Deserving, AppreciativeLOP Labour OperationLOF Lube, Oil, FilterLTG Labour Time GuideMAF Mass Air FlowMAP Manifold Absolute PressureMDL ModuleMIL ...
Merry Christmas from jlwarranty - 11/29/2023
... on numerous warranty related topics. The monthly Warranty News has provided coverage on updates/changes associated with Dealer Empowerment, SAVI/Dongle Scans and Diagnosis/ST/OLH, just to name a few. The latest warranty tips and tools were also available...
April 2024 Recall Update - 03/23/2024
... bulletin is in effect until April 30, 2026. Customer Satisfaction Recall N232415060 Block Main Oil Gallery Hot Core Pin Casting Defect: Only 12 vehicles are included in the recall that addresses a condition in which the engine block was produced with...
July 2021 Recall Update - 06/29/2021
... the software in the vehicles’ serial data gateway module. Owners that have accepted software changes using wireless over the air technology will not have to bring their vehicle into the dealership. Customers do have the opportunity to have the...
New Vehicle Inspections - 04/29/2021
... codes, it is the dealerships responsibility to verify the codes are correct and if necessary, change or add additional codes. Failure to validate damage codes could result in claim non-payment. Damaged or missing items must be coded using the damage...
October 2021 Recall Update - 10/01/2021
... Sierra, are included in the recall program that addresses a condition in which the transmission oil cooler line has a leak at the crimp. Dealers will replace the transmission cooler jumper pipe to correct the condition. The recall is in effect until...
Updates and Reminders - 10/01/2021
... Authorization (PRA) Global Message GCUS-9-11894 - On September 15, 2021 GM announced a change in the labor operations that require a PRA through the CSMT app. A total of six labor operations have been removed from the list of labor operations that...
Merry Christmas from jlwarranty - 12/01/2021
... on numerous warranty related topics. The monthly Warranty News has provided coverage on updates/changes associated with Pre-Repair Authorization, Empowerment, and the Policy Evaluation Tool, just to name a few. The latest warranty tips and tools were...
Transmission Repair Clock Time - 01/27/2022
... to clock transmission repairs multiple times to get paid for their time, this is a welcome change because it reduces the amount of OLH time dealers were claiming with transmission transactions. To help the technician understand how to properly clock...
Simplifying Transportation Transactions - 02/23/2022
... by the dealer employee and the driver and the driver leaves the dealership, damage codes cannot be changed. Every GM dealer is responsible for inspecting each vehicle from the carrier and recording any loss or damage using the carrier’s proof...
... process. Bulletin 06-00-89-026 was updated in early June to streamline the NPF process. Among the changes is the elimination of labor operations E9995, J9993, J9994, and J9995. Labour operations J9991 and J9992 have been added to address engine related...
Product Field Action Reimbursements - 06/08/2011
... and process customer reimbursement requests for product field actions announced before this change. Service agents may handle the reimbursement at the dealership as well; however, the administrative allowance of 0.1 to handle declined reimbursements...
Not What Was Ordered - 06/08/2011
... leak down the road a possibility. A decision may be made to reduce the price of the vehicle and change the RPO codes in the vehicle build to reflect the glass the vehicle was built with.If incorrect parts or option discrepancies are discovered during...
You're Being Watched! - 06/08/2011
... Repeat repairs, overlapping repairs, same system repairs, related repairs - the terminology has changed throughout the years but the restrictions on these types of repairs are still the same. Warranty transactions with labour operations that are in one...
Anatomy of a Warranty Block - 04/27/2011
... agency, the vehicle must be involved in an accident or collision that resulted in the title being changed to salvage, scrap, or totaled (due to an accident, flood damage, or hail damage). Any remaining warranty on these vehicles is considered void due...
The ABC's of Human Interaction - 11/18/2010
... representative. I presented my findings with respect to the audit, along with recommendations for changes in procedure and claims handling. The dealer thanked me for my work and addressed the group of his employees, saying that it had come to light that...
The EV Effect: The Technological Impact On Your Dealership - 01/19/2011
... the beginning of a second golden age. Many have theories as to which of the new innovations will change the automobile forever.The advancements of the EV/Plug-in hybrid are currently the most talked about technology. The two most obvious examples are...
The Way it Used to Be - 12/18/2012
... Beginning January 1st, 2013, the standard part warranty of 12 months/12,000 miles is being changed to 12 months, unlimited miles. This warranty will be in effect on all parts purchased by consumers on or after January 1st, 2013. Parts purchased prior...
Reject of the Month - 03/11/2013
... reviewed the transaction and the applicable warranty section from IVH and made the decision to change the transaction type to ZREG vs. ZSCT. The only other option for this error is to route it to the WSC for review. In this particular instance, there...
The GM Service Policies and Procedures Manual Update - 11/05/2012
... Manual was updated in mid-October of this year. The following are a few of the significant changes made for the 2012 edition.Article 1.2.2.12 lists the considerable update to the non-GM parts & equipment and original equipment alterations policy....
Policy Repairs and Mandatory Minimums - 11/05/2012
... service advisors, technicians, and service management. These guidelines represent a tremendous change in policy repairs and charge backs may result if the process isn't followed correctly. ...
Repair Completion Date - 11/05/2012
... entered the system automatically populates the repair completion date. The completion date must be changed if that date differs from the job card date.An example: A job card was opened on July 1, 2012. A warranty repair was completed the same day on...
Brake Pads and Rotors - 08/30/2012
... squeals, and grinding, is normal and will come and go as brake pads wear and weather conditions change. If the noise is especially bothersome to the customer, performing three to four aggressive stops may temporarily reduce or eliminate most brake squeal....
December 2012 Recall Update - 12/18/2012
... crash, the primary stage airbag will not deploy. Dealers are to replace the steering wheel airbag coil. This will eliminate the contact between the shorting bar and airbag terminals. Both the dealer and customer will be advised when the recall notification...
What Really Needs to be Printed? - 12/24/2010
... an area larger than the country of Belgium or the state of Maryland. It takes 390 gallons of oil to produce a ton of paper. That ton of paper, when disposed of, takes up nearly 8 cubic feet of public landfill space. That public landfill is approximately...
Components and Systems - 01/06/2010
... Deserving, AppreciativeLOP Labour OperationLOF Lube, Oil, FilterLTG Labour Time GuideMAF Mass Air FlowMAP Manifold Absolute PressureMDL ModuleMIL ...
Merry Christmas from jlwarranty - 11/29/2023
... on numerous warranty related topics. The monthly Warranty News has provided coverage on updates/changes associated with Dealer Empowerment, SAVI/Dongle Scans and Diagnosis/ST/OLH, just to name a few. The latest warranty tips and tools were also available...
April 2024 Recall Update - 03/23/2024
... bulletin is in effect until April 30, 2026. Customer Satisfaction Recall N232415060 Block Main Oil Gallery Hot Core Pin Casting Defect: Only 12 vehicles are included in the recall that addresses a condition in which the engine block was produced with...
July 2021 Recall Update - 06/29/2021
... the software in the vehicles’ serial data gateway module. Owners that have accepted software changes using wireless over the air technology will not have to bring their vehicle into the dealership. Customers do have the opportunity to have the...
New Vehicle Inspections - 04/29/2021
... codes, it is the dealerships responsibility to verify the codes are correct and if necessary, change or add additional codes. Failure to validate damage codes could result in claim non-payment. Damaged or missing items must be coded using the damage...
October 2021 Recall Update - 10/01/2021
... Sierra, are included in the recall program that addresses a condition in which the transmission oil cooler line has a leak at the crimp. Dealers will replace the transmission cooler jumper pipe to correct the condition. The recall is in effect until...
Updates and Reminders - 10/01/2021
... Authorization (PRA) Global Message GCUS-9-11894 - On September 15, 2021 GM announced a change in the labor operations that require a PRA through the CSMT app. A total of six labor operations have been removed from the list of labor operations that...
Merry Christmas from jlwarranty - 12/01/2021
... on numerous warranty related topics. The monthly Warranty News has provided coverage on updates/changes associated with Pre-Repair Authorization, Empowerment, and the Policy Evaluation Tool, just to name a few. The latest warranty tips and tools were...
Transmission Repair Clock Time - 01/27/2022
... to clock transmission repairs multiple times to get paid for their time, this is a welcome change because it reduces the amount of OLH time dealers were claiming with transmission transactions. To help the technician understand how to properly clock...
Simplifying Transportation Transactions - 02/23/2022
... by the dealer employee and the driver and the driver leaves the dealership, damage codes cannot be changed. Every GM dealer is responsible for inspecting each vehicle from the carrier and recording any loss or damage using the carrier’s proof...
Job Card Write-Up and Final Closeout - 05/25/2022
... concerns Customer authorization to perform repairs. Job cards that have been altered or changed are subject to debit. Note that the first sentence above states “information is to be completed accurately at the time of job card write up and must...
Disclosure Requirements - 04/26/2022
... are completed. A dealer’s installation of non-GM parts or assemblies can result in a change to the vehicle’s design characteristics which may affect the vehicle’s compliance with federal safety standards, including but not limited to...
Customer Concern Not Duplicated Labor Operations - 04/26/2022
... year vehicles beginning with the May Labor Time Guide. Dealers can expect the following changes: For improved searchability, CCND labor operations can be quickly and easily found in a new “Customer Concern Not Duplicated (CCND)” subsection...
More on Transportation Claims - 03/28/2022
... looking under the vehicle), such as undercarriage, inner sides of tires or wheels, transmission oil pan, wheel liners, etc. This inspection is referred to as the Secondary Inspection. When damage is found during the undercarriage inspection, a LON must...
Policy Evaluation Tool Pilot Program - 05/23/2023
... of the GM requirement for dealers to charge customers at warranty rates for Policy repairs. This change does not impact the requirement for warranty rates to be used in the Policy Evaluation Tool and the warranty transaction. Dealers are to follow all...
June 2023 Recall Update - 05/23/2023
... launched in phases and affects certain 2022 GMC Hummer EV vehicles. The recall has been revised to change one of the High Voltage Drive Motor Cable part numbers. Customer Satisfaction Recall N222381840-01 Side Blind Zone Alert Retrofit with RPO...
Job Card Write-Up and Final Closeout - 05/23/2023
... concerns Customer authorization to perform repairs. Job cards that have been altered or changed are subject to debit. A job card with incorrect information is subject to denial of payment if routed to the WSC or chargeback. The dongle scan...
Published Base Time Does Not Require Clock Time - 08/29/2023
... labor time paid for by GM. When the announcement was made, it was stated that the benefits of this change were twofold: It negates misconceptions about GM’s use of documented base punch times, allowing technicians to focus on timely repairs. This...
Transportation Transactions - 07/25/2023
... undercarriage inspection. It may include the undercarriage, inner sides of the tires, transmission oil pan or other areas that are not possible to see without putting the vehicle on a lift. A secondary inspection must be completed within three business...
Enhancements - 10/28/2022
... to submit ZREG transactions with a vehicle misbuild flag, vs only with a ZTPT transaction. This change will make it easier to report a misbuild situation and provide quick feedback to GM to address the situation. For example: A Chevrolet emblem on a...
Battery Bulletin Update - 03/22/2021
... System, Protective Shipping Materials, Checking/Cleaning Windshield Wipers, Fuel/Lubricants/Oil Life Monitor, Diesel Engine Special Care, and Storage Lot Practices/Vehicle Washing. ...
Standards of Empowerment - 01/27/2021
... the time of first rejection. Dealers are notified via Global Message of empowerment level status changes. Global announcements are also released reporting quarterly STS thresholds. Service management may view the overall dealership technical Service...
Limited Lifetime Parts Warranty - 11/25/2020
... beginning April 18th, 2018. Eligible Parts installed prior to April 1, 2018 Fuel pumps Ignition coils Ignition modules Ignition wire sets Alternator/generator Starter motor Shock absorbers/struts Water pumps Air conditioning condensers Wheel...
NOVEMBER 2020 RECALL UPDATE - 10/27/2020
... oxygen sensors must be replaced if the vehicle has, or has been repaired for, an excessive engine oil consumption condition due to piston ring wear. Special Coverage N192291620 Camshaft Cover Replacement: The 2016 Buick Cascada is included in the special...
October 2020 Recall Update - 09/22/2020
... Fluid Tank Reservoir Replacement: The special coverage bulletin has been updated to reflect a change to the parts table. Certain 2016 Chevrolet Express, Silverado HD, GMC Savana, and Sierra HD vehicles equipped with a diesel engine are included in the...
January 2021 Recall Update - 12/29/2020
... GX, and Cadillac XT6. Customer Satisfaction Recall N202313960 Daytime Running Lamp (DRL) Color Change: Certain 2021 Chevrolet Suburban, Tahoe, GMC Yukon vehicles may have a condition in which the daytime running lamps may shift to a bluer shade of white...
May 2020 Recall Update - 04/29/2020
Recall N182206311-04 Steps to Avoid Low Coolant Comeback: The recall bulletin was updated to include important changes to prevent customers from returning with a low coolant message when the block heater repair is performed. Technicians are instructed...
Parts Department and Warranty Compliance - 07/30/2020
... through an authorized ESC. The component replaced under warranty will be provided by the ESC for exchange. These exchanged parts must never be charged out on the job card as a part. After the technician gives the Parts Department the part number of the...
Electrical Diagnostic Time - 07/30/2020
... in mind there are still some labor operations that only allow for up to 0.3 labor hours. The change resulted from GM listening to dealers and understanding that today’s vehicles are much more complex than vehicles of the past and 0.3 was just not...
Anatomy of a Reject - 08/25/2020
A technician does not automatically replace an engine because it is leaking oil, or it has a rattle noise at start up. The first step is to perform a diagnosis of the concern, step by step to identify the failure, then address it by repairing or replacing...
Damage that is not Considered Transportation Damage - 07/30/2020
... be corrected by repair/replacement. In this situation, it will be necessary to obtain an invoice change or an invoice adjustment (credit/debit). Contact the DBC for instructions....
Reject of the Month - August 2020 - 07/30/2020
... they are claimed in GWM. Bulk Part Type Typical Bulk Packaging GWM Quantity of 1 Equals: Oil / ATF 1-55 Gallons 1 quart Coolant / Dex-Cool 1-55 Gallons 1 gallon Diesel Exhaust Fluid (DEF) 1-55 Gallons 1 quart Confirm accuracy of the...
October 2019 Recall Update - 09/24/2019
... the program. Noncompliance Recall N192264500: Seatbelt Reminder Telltale Delay: A software change implemented for the 2019 model year Chevrolet Express and GMC Savana vehicles contains an error that inhibits the activation of the seatbelt unfastened...
November 2019 Recall Update - 10/23/2019
... Condenser (Combi-cooler) Refrigerant Leak: The special coverage has been updated due to a change in labor time and the service procedure for the replacement of the air conditioning condenser. The bulletin applies to certain Cadillac Escalade, Escalade...
Scattered - 10/23/2019
... that have been in this field for many, many years must continue to grow and develop with those changes. I bet most of you have gotten up from your desk and gone out to the shop or the manager’s office, or the main office, for a specific reason...
... concerns Customer authorization to perform repairs. Job cards that have been altered or changed are subject to debit. Note that the first sentence above states “information is to be completed accurately at the time of job card write up and must...
Disclosure Requirements - 04/26/2022
... are completed. A dealer’s installation of non-GM parts or assemblies can result in a change to the vehicle’s design characteristics which may affect the vehicle’s compliance with federal safety standards, including but not limited to...
Customer Concern Not Duplicated Labor Operations - 04/26/2022
... year vehicles beginning with the May Labor Time Guide. Dealers can expect the following changes: For improved searchability, CCND labor operations can be quickly and easily found in a new “Customer Concern Not Duplicated (CCND)” subsection...
More on Transportation Claims - 03/28/2022
... looking under the vehicle), such as undercarriage, inner sides of tires or wheels, transmission oil pan, wheel liners, etc. This inspection is referred to as the Secondary Inspection. When damage is found during the undercarriage inspection, a LON must...
Policy Evaluation Tool Pilot Program - 05/23/2023
... of the GM requirement for dealers to charge customers at warranty rates for Policy repairs. This change does not impact the requirement for warranty rates to be used in the Policy Evaluation Tool and the warranty transaction. Dealers are to follow all...
June 2023 Recall Update - 05/23/2023
... launched in phases and affects certain 2022 GMC Hummer EV vehicles. The recall has been revised to change one of the High Voltage Drive Motor Cable part numbers. Customer Satisfaction Recall N222381840-01 Side Blind Zone Alert Retrofit with RPO...
Job Card Write-Up and Final Closeout - 05/23/2023
... concerns Customer authorization to perform repairs. Job cards that have been altered or changed are subject to debit. A job card with incorrect information is subject to denial of payment if routed to the WSC or chargeback. The dongle scan...
Published Base Time Does Not Require Clock Time - 08/29/2023
... labor time paid for by GM. When the announcement was made, it was stated that the benefits of this change were twofold: It negates misconceptions about GM’s use of documented base punch times, allowing technicians to focus on timely repairs. This...
Transportation Transactions - 07/25/2023
... undercarriage inspection. It may include the undercarriage, inner sides of the tires, transmission oil pan or other areas that are not possible to see without putting the vehicle on a lift. A secondary inspection must be completed within three business...
Enhancements - 10/28/2022
... to submit ZREG transactions with a vehicle misbuild flag, vs only with a ZTPT transaction. This change will make it easier to report a misbuild situation and provide quick feedback to GM to address the situation. For example: A Chevrolet emblem on a...
Battery Bulletin Update - 03/22/2021
... System, Protective Shipping Materials, Checking/Cleaning Windshield Wipers, Fuel/Lubricants/Oil Life Monitor, Diesel Engine Special Care, and Storage Lot Practices/Vehicle Washing. ...
Standards of Empowerment - 01/27/2021
... the time of first rejection. Dealers are notified via Global Message of empowerment level status changes. Global announcements are also released reporting quarterly STS thresholds. Service management may view the overall dealership technical Service...
Limited Lifetime Parts Warranty - 11/25/2020
... beginning April 18th, 2018. Eligible Parts installed prior to April 1, 2018 Fuel pumps Ignition coils Ignition modules Ignition wire sets Alternator/generator Starter motor Shock absorbers/struts Water pumps Air conditioning condensers Wheel...
NOVEMBER 2020 RECALL UPDATE - 10/27/2020
... oxygen sensors must be replaced if the vehicle has, or has been repaired for, an excessive engine oil consumption condition due to piston ring wear. Special Coverage N192291620 Camshaft Cover Replacement: The 2016 Buick Cascada is included in the special...
October 2020 Recall Update - 09/22/2020
... Fluid Tank Reservoir Replacement: The special coverage bulletin has been updated to reflect a change to the parts table. Certain 2016 Chevrolet Express, Silverado HD, GMC Savana, and Sierra HD vehicles equipped with a diesel engine are included in the...
January 2021 Recall Update - 12/29/2020
... GX, and Cadillac XT6. Customer Satisfaction Recall N202313960 Daytime Running Lamp (DRL) Color Change: Certain 2021 Chevrolet Suburban, Tahoe, GMC Yukon vehicles may have a condition in which the daytime running lamps may shift to a bluer shade of white...
May 2020 Recall Update - 04/29/2020
Recall N182206311-04 Steps to Avoid Low Coolant Comeback: The recall bulletin was updated to include important changes to prevent customers from returning with a low coolant message when the block heater repair is performed. Technicians are instructed...
Parts Department and Warranty Compliance - 07/30/2020
... through an authorized ESC. The component replaced under warranty will be provided by the ESC for exchange. These exchanged parts must never be charged out on the job card as a part. After the technician gives the Parts Department the part number of the...
Electrical Diagnostic Time - 07/30/2020
... in mind there are still some labor operations that only allow for up to 0.3 labor hours. The change resulted from GM listening to dealers and understanding that today’s vehicles are much more complex than vehicles of the past and 0.3 was just not...
Anatomy of a Reject - 08/25/2020
A technician does not automatically replace an engine because it is leaking oil, or it has a rattle noise at start up. The first step is to perform a diagnosis of the concern, step by step to identify the failure, then address it by repairing or replacing...
Damage that is not Considered Transportation Damage - 07/30/2020
... be corrected by repair/replacement. In this situation, it will be necessary to obtain an invoice change or an invoice adjustment (credit/debit). Contact the DBC for instructions....
Reject of the Month - August 2020 - 07/30/2020
... they are claimed in GWM. Bulk Part Type Typical Bulk Packaging GWM Quantity of 1 Equals: Oil / ATF 1-55 Gallons 1 quart Coolant / Dex-Cool 1-55 Gallons 1 gallon Diesel Exhaust Fluid (DEF) 1-55 Gallons 1 quart Confirm accuracy of the...
October 2019 Recall Update - 09/24/2019
... the program. Noncompliance Recall N192264500: Seatbelt Reminder Telltale Delay: A software change implemented for the 2019 model year Chevrolet Express and GMC Savana vehicles contains an error that inhibits the activation of the seatbelt unfastened...
November 2019 Recall Update - 10/23/2019
... Condenser (Combi-cooler) Refrigerant Leak: The special coverage has been updated due to a change in labor time and the service procedure for the replacement of the air conditioning condenser. The bulletin applies to certain Cadillac Escalade, Escalade...
Scattered - 10/23/2019
... that have been in this field for many, many years must continue to grow and develop with those changes. I bet most of you have gotten up from your desk and gone out to the shop or the manager’s office, or the main office, for a specific reason...
Required Job Card Information - 01/03/2020
... should be doing as they are the last people in the vehicle. Even if the mileage didn’t change because driving the vehicle wasn’t necessary, there always needs to be an ending mileage recorded on the job card. ...
When the Tow Bill Exceeds the Limit - 01/03/2020
... Fuel delivery Mobile EV Charging (select markets) Battery jump start Lock-out assistance Flat tire change - when equipped with a properly inflated spare tire (tire repair/replacement cost may be customer pay) or Tire Inflator Kit Service (as equipped) All...
Looking Up Labor Operations - 02/27/2020
... It was a long-time policy that technicians were not to be given access to the LTG, but that policy changed in 2017 giving technicians access. In the end, however, service management or warranty administrators are responsible for verifying that the labor...
Roadside Assistance - 03/27/2019
... EV Charging (select markets) Battery jump start Lock-out assistance Towing Flat tire change - when equipped with a properly inflated spare tire (tire repair/replacement cost may be customer pay) or Tire Inflator Kit Service (as equipped) Trip interruption...
Emissions - 03/27/2019
... oxides of nitrogen, and oxygen. These gases contribute to air and water pollution and climate change, with oxygen as the exception. HC (hydrocarbon), NOx (oxides of nitrogen), and CO (carbon monoxide) emissions are caused by many different things. The...
Highlighting PZEV and TZEV Emissions Warranty - 05/29/2019
... from one of these states is sold to a person living in a state not listed above, the warranty changes to the Federal Emissions warranty, which on paper will read 24 months or 24,000 miles, but in actuality is the remainder of the bumper-to-bumper warranty....
Diagnostic Time - 07/30/2019
Adapting to and embracing change can be a challenge for many service teams. Just when you think you have everyone on the same page, there is a new policy or update that throws a wrench in the works. Many service departments will have a team meeting, publish...
Did You Know? - 07/30/2019
... Procedures, bulletins, and Global Communications, it can be difficult to keep up with what’s changed, what’s new, and/or what’s been eliminated. Or, for those of you that are new to the profession, and still learning, there’s...
Reject of the Month - Error code 850, 851, 852 - 06/26/2019
... which of the codes is the final code. Error code 850 will result from SPS codes that are changed after initial submission, from a valid code on the first submission to an invalid code on the subsequent submission. Confirm accuracy of submission,...
WPC Parts Return Program - 12/19/2018
... Green bar and indicate that the return request is 0-3 days old. After the 4th day, the status will change to Pending Debit. After 21 days the transaction will debit. The service agent must be able to substantiate that the requested parts/documents...
March 2019 Recall Update - 02/21/2019
Safety Recalls 15044-01, 15045-01, and 15046-01: Takata Air Bag: The recall has been updated to reflect a change to the service procedure section. The revision provides updated information regarding the scan tool. The recall affects certain 2006 Saab...
Bulletin Updates - 02/21/2019
... Manual. Tip: Download the Authorization Matrix. While there aren’t any policy changes within the Revised Wiring Repair Labor Operations and Required Additional Information Bulletin 10-00-89-005H, it has been updated to include the 2019MY....
Service Agent Self-Review (SASR) - 05/22/2018
... must actively and regularly monitor the Service Agent Analysis Summary Report for inconsistencies, changes, areas of frequency or high expense taking corrective action as necessary to prevent entry into the process. ...
June 2018 Recall Update - 05/22/2018
... 5JL. The customer will receive an owner manual insert notifying them of the need for a dual tire change. Dealers are to print and install the insert. Certain 2017-2018 Cadillac Escalade, Chevrolet Silverado LD, Suburban, Tahoe, GMC Sierra LD, and Yukon...
May 2018 Recall Update - 04/23/2018
... 548 vehicles involved in the recall. The bulletin has been updated to reflect a service procedure change. Safety Recall 18117 Rear Seat Belt Misrouted Around Bolster Bracket: The rear outboard seats on certain 2018 Buick Regal vehicles may have had seat...
Transportation Damage Notes - 03/26/2018
... neither the Service Agent nor the Carrier’s copies of the Delivery Receipt are to be changed. The Carrier copy of the Delivery Receipt establishes liability for transportation exceptions. A two-digit damage area code, two-digit damage type, and...
Required Operating Procedures-Authorization Matrix - 05/22/2018
... supporting their decision with the following items: Customer signature not available Changes after initial write-up regarding who is responsible for the repair expense Added Operation Warranty on dealer owned inventory OLH Repeat Repairs –...
In-Service Date and Job Cards - 07/25/2017
... the date, if missing, and if not missing, verify the date displayed is correct. If not correct, change the date to what is correct. When generating a job card for a warranty repair on a service agent owned vehicle, new or used, the job card must...
Updates to the Authorization Matrix - 05/22/2017
... Matrix! The Service Management Authorization Matrix was updated April 20th, 2017. The changes to the matrix are as follows: Added Operations – Service management must first inspect and verify the defect before it is added to the job card. This...
Roadside Assistance Reminder - 10/24/2017
... interruption assistance Service agent reunites Flat tire or tire compressor and sealant kit change Emergency fuel delivery (legal roadways) Roadside Assistance coverage extends to the longest warranty on the vehicle. For a 2015 Chevrolet, that would...
Important Documents - Bulletins - 10/24/2017
... the Warranty Administration Program and monthly Warranty News we report the latest policy updates/changes associated with bulletin revisions....
December 2017 Recall Update - 11/21/2017
... 30, 2019. Customer Satisfaction Program 17407: Vehicle Build Incompatible with LPO Accessory Spoiler: There are 23 vehicles involved in the recall that addresses the accessory spoiler. With new/unsold vehicles, dealers are instructed to replace the Monroney...
Option A or C Labor Rate - 11/21/2017
... receive automatic labor rate increases. Option A details: The dealer may establish or change its warranty labor rate under Option A no more than once per year. GM may perform an Effective Labor Rate review twice per year. If the calculated ELR...
Recall Summary Update - 01/22/2018
... a notification letter and replacement window label to affected owners. The recall status will be changed to “Closed” on the IVH screen in GWM within 1-2 days after the letters were mailed. Safety Recall 17438-01: Kidde Fire Extinguisher:...
October 2014 Recall Update - 10/03/2014
... Airbag Module: Certain 2009-2010 Pontiac Vibe vehicles may require replacement of the SIR coil assembly. Involved vehicles may have a condition in which the steering column assembly in the vehicle contains a spiral cable assembly with electrical connections...
... should be doing as they are the last people in the vehicle. Even if the mileage didn’t change because driving the vehicle wasn’t necessary, there always needs to be an ending mileage recorded on the job card. ...
When the Tow Bill Exceeds the Limit - 01/03/2020
... Fuel delivery Mobile EV Charging (select markets) Battery jump start Lock-out assistance Flat tire change - when equipped with a properly inflated spare tire (tire repair/replacement cost may be customer pay) or Tire Inflator Kit Service (as equipped) All...
Looking Up Labor Operations - 02/27/2020
... It was a long-time policy that technicians were not to be given access to the LTG, but that policy changed in 2017 giving technicians access. In the end, however, service management or warranty administrators are responsible for verifying that the labor...
Roadside Assistance - 03/27/2019
... EV Charging (select markets) Battery jump start Lock-out assistance Towing Flat tire change - when equipped with a properly inflated spare tire (tire repair/replacement cost may be customer pay) or Tire Inflator Kit Service (as equipped) Trip interruption...
Emissions - 03/27/2019
... oxides of nitrogen, and oxygen. These gases contribute to air and water pollution and climate change, with oxygen as the exception. HC (hydrocarbon), NOx (oxides of nitrogen), and CO (carbon monoxide) emissions are caused by many different things. The...
Highlighting PZEV and TZEV Emissions Warranty - 05/29/2019
... from one of these states is sold to a person living in a state not listed above, the warranty changes to the Federal Emissions warranty, which on paper will read 24 months or 24,000 miles, but in actuality is the remainder of the bumper-to-bumper warranty....
Diagnostic Time - 07/30/2019
Adapting to and embracing change can be a challenge for many service teams. Just when you think you have everyone on the same page, there is a new policy or update that throws a wrench in the works. Many service departments will have a team meeting, publish...
Did You Know? - 07/30/2019
... Procedures, bulletins, and Global Communications, it can be difficult to keep up with what’s changed, what’s new, and/or what’s been eliminated. Or, for those of you that are new to the profession, and still learning, there’s...
Reject of the Month - Error code 850, 851, 852 - 06/26/2019
... which of the codes is the final code. Error code 850 will result from SPS codes that are changed after initial submission, from a valid code on the first submission to an invalid code on the subsequent submission. Confirm accuracy of submission,...
WPC Parts Return Program - 12/19/2018
... Green bar and indicate that the return request is 0-3 days old. After the 4th day, the status will change to Pending Debit. After 21 days the transaction will debit. The service agent must be able to substantiate that the requested parts/documents...
March 2019 Recall Update - 02/21/2019
Safety Recalls 15044-01, 15045-01, and 15046-01: Takata Air Bag: The recall has been updated to reflect a change to the service procedure section. The revision provides updated information regarding the scan tool. The recall affects certain 2006 Saab...
Bulletin Updates - 02/21/2019
... Manual. Tip: Download the Authorization Matrix. While there aren’t any policy changes within the Revised Wiring Repair Labor Operations and Required Additional Information Bulletin 10-00-89-005H, it has been updated to include the 2019MY....
Service Agent Self-Review (SASR) - 05/22/2018
... must actively and regularly monitor the Service Agent Analysis Summary Report for inconsistencies, changes, areas of frequency or high expense taking corrective action as necessary to prevent entry into the process. ...
June 2018 Recall Update - 05/22/2018
... 5JL. The customer will receive an owner manual insert notifying them of the need for a dual tire change. Dealers are to print and install the insert. Certain 2017-2018 Cadillac Escalade, Chevrolet Silverado LD, Suburban, Tahoe, GMC Sierra LD, and Yukon...
May 2018 Recall Update - 04/23/2018
... 548 vehicles involved in the recall. The bulletin has been updated to reflect a service procedure change. Safety Recall 18117 Rear Seat Belt Misrouted Around Bolster Bracket: The rear outboard seats on certain 2018 Buick Regal vehicles may have had seat...
Transportation Damage Notes - 03/26/2018
... neither the Service Agent nor the Carrier’s copies of the Delivery Receipt are to be changed. The Carrier copy of the Delivery Receipt establishes liability for transportation exceptions. A two-digit damage area code, two-digit damage type, and...
Required Operating Procedures-Authorization Matrix - 05/22/2018
... supporting their decision with the following items: Customer signature not available Changes after initial write-up regarding who is responsible for the repair expense Added Operation Warranty on dealer owned inventory OLH Repeat Repairs –...
In-Service Date and Job Cards - 07/25/2017
... the date, if missing, and if not missing, verify the date displayed is correct. If not correct, change the date to what is correct. When generating a job card for a warranty repair on a service agent owned vehicle, new or used, the job card must...
Updates to the Authorization Matrix - 05/22/2017
... Matrix! The Service Management Authorization Matrix was updated April 20th, 2017. The changes to the matrix are as follows: Added Operations – Service management must first inspect and verify the defect before it is added to the job card. This...
Roadside Assistance Reminder - 10/24/2017
... interruption assistance Service agent reunites Flat tire or tire compressor and sealant kit change Emergency fuel delivery (legal roadways) Roadside Assistance coverage extends to the longest warranty on the vehicle. For a 2015 Chevrolet, that would...
Important Documents - Bulletins - 10/24/2017
... the Warranty Administration Program and monthly Warranty News we report the latest policy updates/changes associated with bulletin revisions....
December 2017 Recall Update - 11/21/2017
... 30, 2019. Customer Satisfaction Program 17407: Vehicle Build Incompatible with LPO Accessory Spoiler: There are 23 vehicles involved in the recall that addresses the accessory spoiler. With new/unsold vehicles, dealers are instructed to replace the Monroney...
Option A or C Labor Rate - 11/21/2017
... receive automatic labor rate increases. Option A details: The dealer may establish or change its warranty labor rate under Option A no more than once per year. GM may perform an Effective Labor Rate review twice per year. If the calculated ELR...
Recall Summary Update - 01/22/2018
... a notification letter and replacement window label to affected owners. The recall status will be changed to “Closed” on the IVH screen in GWM within 1-2 days after the letters were mailed. Safety Recall 17438-01: Kidde Fire Extinguisher:...
October 2014 Recall Update - 10/03/2014
... Airbag Module: Certain 2009-2010 Pontiac Vibe vehicles may require replacement of the SIR coil assembly. Involved vehicles may have a condition in which the steering column assembly in the vehicle contains a spiral cable assembly with electrical connections...
Option A or C Labor Rate - 11/29/2016
... receive automatic labor rate increases. Option A details: The dealer may establish or change its warranty labor rate under Option A no more than once per year. GM may perform an Effective Labor Rate review twice per year. If the calculated ELR...
The User Options Tab in GWM - 12/21/2016
... the search has been completed, Ready Status will show in the Status column. Also, the Status will change to a link. The link will take the user to the Transaction Search Results screen. To better view the results, select Export to Excel. As an...
Policy Repair Guidelines - 01/23/2017
Last year the parameters for service management empowerment regarding policy repairs changed to 6 years/150,000 miles, whichever occurs first. Policy repairs greater than this age or mileage require DMA pre-approval using the Dealer Empowerment Portal...
Submitting a Transportation Transaction - 07/01/2014
... and there is a strong likelihood that the transaction will not get paid. If the service agent changes the damage code after the fact to align with the labour operation, the transaction will initially pay, but will most likely be debited when it is discovered...
Cadillac Roadside - 07/25/2017
... that are covered by the program include: jump start, fuel delivery, flat tire change, lock out assistance, and light vehicle repairs. Services and/or repair costs for vehicles that are under the Cadillac Bumper-to-Bumper New Vehicle Warranty, Powertrain...
Job Card Check List - 05/22/2017
Download and print the JOB CARD CHECKLIST! Changes to warranty empowerment levels announced in April have made it more important than ever to closely scrutinize your warranty job cards. With only one chance to get it right, when GM authorizes a...
Variable Diagnostic Time - 08/27/2019
... the concept of variable diagnosis and asked for your input on how your service team handles policy changes/updates. Thanks to those Members that shared their best practices for educating their team on the Forum! For those that provide some sort of in-house...
Warranty Administration Acronyms - 01/04/2022
... Panel Cluster IVH --- Investigate Vehicle History LOP --- Labor Operation LOF --- Lube, Oil, Filter LTG --- Labor Time Guide MAF --- Mass Air Flow MAP --- Manifold Absolute Pressure MDL --- Module MIL --- Malfunction Indicator Lamp NPN ---...
Goodwill Tool Updates - 03/23/2024
... needed. The dealer may then return to the Aftersales Empowerment Portal to make necessary changes and resubmit the request for approval. Rejected requests may also indicate that the Goodwill Tool is denied, with the decision being final. Dealers...
... receive automatic labor rate increases. Option A details: The dealer may establish or change its warranty labor rate under Option A no more than once per year. GM may perform an Effective Labor Rate review twice per year. If the calculated ELR...
The User Options Tab in GWM - 12/21/2016
... the search has been completed, Ready Status will show in the Status column. Also, the Status will change to a link. The link will take the user to the Transaction Search Results screen. To better view the results, select Export to Excel. As an...
Policy Repair Guidelines - 01/23/2017
Last year the parameters for service management empowerment regarding policy repairs changed to 6 years/150,000 miles, whichever occurs first. Policy repairs greater than this age or mileage require DMA pre-approval using the Dealer Empowerment Portal...
Submitting a Transportation Transaction - 07/01/2014
... and there is a strong likelihood that the transaction will not get paid. If the service agent changes the damage code after the fact to align with the labour operation, the transaction will initially pay, but will most likely be debited when it is discovered...
Cadillac Roadside - 07/25/2017
... that are covered by the program include: jump start, fuel delivery, flat tire change, lock out assistance, and light vehicle repairs. Services and/or repair costs for vehicles that are under the Cadillac Bumper-to-Bumper New Vehicle Warranty, Powertrain...
Job Card Check List - 05/22/2017
Download and print the JOB CARD CHECKLIST! Changes to warranty empowerment levels announced in April have made it more important than ever to closely scrutinize your warranty job cards. With only one chance to get it right, when GM authorizes a...
Variable Diagnostic Time - 08/27/2019
... the concept of variable diagnosis and asked for your input on how your service team handles policy changes/updates. Thanks to those Members that shared their best practices for educating their team on the Forum! For those that provide some sort of in-house...
Warranty Administration Acronyms - 01/04/2022
... Panel Cluster IVH --- Investigate Vehicle History LOP --- Labor Operation LOF --- Lube, Oil, Filter LTG --- Labor Time Guide MAF --- Mass Air Flow MAP --- Manifold Absolute Pressure MDL --- Module MIL --- Malfunction Indicator Lamp NPN ---...
Goodwill Tool Updates - 03/23/2024
... needed. The dealer may then return to the Aftersales Empowerment Portal to make necessary changes and resubmit the request for approval. Rejected requests may also indicate that the Goodwill Tool is denied, with the decision being final. Dealers...
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1500 Diesel oil change - 01/16/2020
I have printed off the latest LOF information from GM and the LM2's are not listed under any area and I have a claim that is rejecting for excessive net amount because the system seems to not be acknowledging we now have 1500 level diesels. Anyone ...
oil change - 01/07/2021
this is kind of a strange one. the clc manager brought to my attention that on her retention list one of the vins had a maintenance experation of 2/7/2021 but on the viss the expiration date is 09/30/2020. after some digging I found out this was a demo ...
2020 Vette with engine LT2 1st oil change, - 06/01/2021
Customer comes in and has their oil change, the transfilter is replaced. $205 or $275?shows $275 in SI using doc id 5532254, but using Warranty Admin Resource Center under the Dealer Program Guides "Included Maintenance programs" for the model...
First oil change out by time. - 06/24/2021
We have a customer that is out by time on the first and only oil change. How would something like this be submitted? Or can it? BTW... its a vette customer... Customer enthusiasm? Or Policy maybe?
A simple oil change - 03/11/2008
We had a customer in one morning for a routine oil change on his diesel pickup. Later that day he called, absolutely furious on the phone, wanting to talk to the manager. He said he had just pulled into his driveway, stepped out of the vehicle, and noticed...
SATURN PROMOTION FOR 4 FREE OIL CHANGE SERVICES, QUESTION??? - 03/30/2010
Has anyone else submitted claims on global for the Saturn Free oil change service Z2240. I have submit some of these in and I get an error message Error 071 : Problems encountered during financial posting. Warning 123 : This transaction is being reviewed...
Re: SATURN PROMOTION FOR 4 FREE OIL CHANGE SERVICES, QUESTION??? - 05/03/2010
Is the labor op for Pontiac preferred owner program the same as for Saturn preferred owner program? I am unable to find the info in messages from GM.
Re: SATURN PROMOTION FOR 4 FREE OIL CHANGE SERVICES, QUESTION??? - 05/04/2010
Saturn is Z2240, Pontiac is Z2241.
Re: SATURN PROMOTION FOR 4 FREE OIL CHANGE SERVICES, QUESTION??? - 04/06/2010
We've done two of them, and both have shown up as PENDING. Same error message as yours.
Re: SATURN PROMOTION FOR 4 FREE OIL CHANGE SERVICES, QUESTION??? - 04/07/2010
So Saturn AND Pontiac have the same program going? Sigh.
Re: SATURN PROMOTION FOR 4 FREE OIL CHANGE SERVICES, QUESTION??? - 05/06/2010
[quote] GMNL16173: Is the labor op for Pontiac preferred owner program the same as for Saturn preferred owner program? I am unable to find the info in messages from GM. [/quote]
Re: SATURN PROMOTION FOR 4 FREE OIL CHANGE SERVICES, QUESTION??? - 05/06/2010
Z2236 for Pontiac preferred owner program
Re: SATURN PROMOTION FOR 4 FREE OIL CHANGE SERVICES, QUESTION??? - 05/10/2010
I just had a customer bring in one of these coupons for her Chevy! Looks like all GM now has these coupons?
Re: SATURN PROMOTION FOR 4 FREE OIL CHANGE SERVICES, QUESTION??? - 05/10/2010
Did her dealership close?
Re: SATURN PROMOTION FOR 4 FREE OIL CHANGE SERVICES, QUESTION??? - 05/10/2010
Not 100% sure, but I think that was the case... I am hoping so anyways, the $20 they allow is below our cost!
Re: SATURN PROMOTION FOR 4 FREE OIL CHANGE SERVICES, QUESTION??? - 05/10/2010
We can not believe that GM thinks that $20 is ok.
Re: SATURN PROMOTION FOR 4 FREE OIL CHANGE SERVICES, QUESTION??? - 05/10/2010
Ya I know, especially for diesels! Our cost on diesel oil alone is over the $20! The coupon I received from the customer didn't even note that over 6 qts would be additional $ to the customer. But if you read the GM message, it says in there that over...
Re: SATURN PROMOTION FOR 4 FREE OIL CHANGE SERVICES, QUESTION??? - 05/11/2010
We just received a coupon with the last 8 of the VIN that said "Goodwrench" for $10 off an oil change. Anybody know about this promotion?
Re: SATURN PROMOTION FOR 4 FREE OIL CHANGE SERVICES, QUESTION??? - 05/11/2010
We've seen a couple of those $10 off coupons from goodwrench. The ones we've had havent had any claim info on them, so we've just discounted the oil change the $10. No warranty claim was ever done.
Forum - 01/24/2023
My oil change paid this morning.
Payment for Dye to Check for Oil Leak - 02/21/2012
I have a customer that came in for an oil change and also has a slight oil leak. We added dye to the oil in order to confirm exact leak at next oil change. He is still under factory warranty. Can I submit for the dye only this time or should I wait...
PONTIAC PREFERRED OIL CHANGES-SYNTHETIC - 03/22/2010
Our dealer has decided that due to the cost of synthetic oil we will be charging the customer for the difference of the oil change and the $35 reimbursement. The only synthetic oil changes we will be covering 100% is vehicles requiring synthetic oil,...
Re: Oil Consumption - 12/02/2013
what we try to do start the oil test with an oil change. make a copy of the TSB and attach it to the oil change hard card and that give it a good start.
Re: PONTIAC PREFERRED OIL CHANGES-SYNTHETIC - 03/22/2010
I would have issues with is also. The bulletin states "no charge to the customer".
Re: PONTIAC PREFERRED OIL CHANGES-SYNTHETIC - 03/22/2010
The program is supposed to cover "factory-fill grade of oil" not whatever the customer wants. We are charging the customer the difference of synthetic oil after the $20 mark if the vehicle isn't required to have synthetic per GM. The customer is choosing...
I have printed off the latest LOF information from GM and the LM2's are not listed under any area and I have a claim that is rejecting for excessive net amount because the system seems to not be acknowledging we now have 1500 level diesels. Anyone ...
oil change - 01/07/2021
this is kind of a strange one. the clc manager brought to my attention that on her retention list one of the vins had a maintenance experation of 2/7/2021 but on the viss the expiration date is 09/30/2020. after some digging I found out this was a demo ...
2020 Vette with engine LT2 1st oil change, - 06/01/2021
Customer comes in and has their oil change, the transfilter is replaced. $205 or $275?shows $275 in SI using doc id 5532254, but using Warranty Admin Resource Center under the Dealer Program Guides "Included Maintenance programs" for the model...
First oil change out by time. - 06/24/2021
We have a customer that is out by time on the first and only oil change. How would something like this be submitted? Or can it? BTW... its a vette customer... Customer enthusiasm? Or Policy maybe?
A simple oil change - 03/11/2008
We had a customer in one morning for a routine oil change on his diesel pickup. Later that day he called, absolutely furious on the phone, wanting to talk to the manager. He said he had just pulled into his driveway, stepped out of the vehicle, and noticed...
SATURN PROMOTION FOR 4 FREE OIL CHANGE SERVICES, QUESTION??? - 03/30/2010
Has anyone else submitted claims on global for the Saturn Free oil change service Z2240. I have submit some of these in and I get an error message Error 071 : Problems encountered during financial posting. Warning 123 : This transaction is being reviewed...
Re: SATURN PROMOTION FOR 4 FREE OIL CHANGE SERVICES, QUESTION??? - 05/03/2010
Is the labor op for Pontiac preferred owner program the same as for Saturn preferred owner program? I am unable to find the info in messages from GM.
Re: SATURN PROMOTION FOR 4 FREE OIL CHANGE SERVICES, QUESTION??? - 05/04/2010
Saturn is Z2240, Pontiac is Z2241.
Re: SATURN PROMOTION FOR 4 FREE OIL CHANGE SERVICES, QUESTION??? - 04/06/2010
We've done two of them, and both have shown up as PENDING. Same error message as yours.
Re: SATURN PROMOTION FOR 4 FREE OIL CHANGE SERVICES, QUESTION??? - 04/07/2010
So Saturn AND Pontiac have the same program going? Sigh.
Re: SATURN PROMOTION FOR 4 FREE OIL CHANGE SERVICES, QUESTION??? - 05/06/2010
[quote] GMNL16173: Is the labor op for Pontiac preferred owner program the same as for Saturn preferred owner program? I am unable to find the info in messages from GM. [/quote]
Re: SATURN PROMOTION FOR 4 FREE OIL CHANGE SERVICES, QUESTION??? - 05/06/2010
Z2236 for Pontiac preferred owner program
Re: SATURN PROMOTION FOR 4 FREE OIL CHANGE SERVICES, QUESTION??? - 05/10/2010
I just had a customer bring in one of these coupons for her Chevy! Looks like all GM now has these coupons?
Re: SATURN PROMOTION FOR 4 FREE OIL CHANGE SERVICES, QUESTION??? - 05/10/2010
Did her dealership close?
Re: SATURN PROMOTION FOR 4 FREE OIL CHANGE SERVICES, QUESTION??? - 05/10/2010
Not 100% sure, but I think that was the case... I am hoping so anyways, the $20 they allow is below our cost!
Re: SATURN PROMOTION FOR 4 FREE OIL CHANGE SERVICES, QUESTION??? - 05/10/2010
We can not believe that GM thinks that $20 is ok.
Re: SATURN PROMOTION FOR 4 FREE OIL CHANGE SERVICES, QUESTION??? - 05/10/2010
Ya I know, especially for diesels! Our cost on diesel oil alone is over the $20! The coupon I received from the customer didn't even note that over 6 qts would be additional $ to the customer. But if you read the GM message, it says in there that over...
Re: SATURN PROMOTION FOR 4 FREE OIL CHANGE SERVICES, QUESTION??? - 05/11/2010
We just received a coupon with the last 8 of the VIN that said "Goodwrench" for $10 off an oil change. Anybody know about this promotion?
Re: SATURN PROMOTION FOR 4 FREE OIL CHANGE SERVICES, QUESTION??? - 05/11/2010
We've seen a couple of those $10 off coupons from goodwrench. The ones we've had havent had any claim info on them, so we've just discounted the oil change the $10. No warranty claim was ever done.
Forum - 01/24/2023
My oil change paid this morning.
Payment for Dye to Check for Oil Leak - 02/21/2012
I have a customer that came in for an oil change and also has a slight oil leak. We added dye to the oil in order to confirm exact leak at next oil change. He is still under factory warranty. Can I submit for the dye only this time or should I wait...
PONTIAC PREFERRED OIL CHANGES-SYNTHETIC - 03/22/2010
Our dealer has decided that due to the cost of synthetic oil we will be charging the customer for the difference of the oil change and the $35 reimbursement. The only synthetic oil changes we will be covering 100% is vehicles requiring synthetic oil,...
Re: Oil Consumption - 12/02/2013
what we try to do start the oil test with an oil change. make a copy of the TSB and attach it to the oil change hard card and that give it a good start.
Re: PONTIAC PREFERRED OIL CHANGES-SYNTHETIC - 03/22/2010
I would have issues with is also. The bulletin states "no charge to the customer".
Re: PONTIAC PREFERRED OIL CHANGES-SYNTHETIC - 03/22/2010
The program is supposed to cover "factory-fill grade of oil" not whatever the customer wants. We are charging the customer the difference of synthetic oil after the $20 mark if the vehicle isn't required to have synthetic per GM. The customer is choosing...
Re: PONTIAC PREFERRED OIL CHANGES-SYNTHETIC - 03/23/2010
Lesley, Just for clarification you are only collecting $20.00 on these oil changes unless the customers vehicle requires synthetic. They are asking me to collect $35 and charge the customer for synthetic oil. I beleive this to be double dipping as the...
Re: PONTIAC PREFERRED OIL CHANGES-SYNTHETIC - 03/23/2010
Based on the Pontiac Preferred Owner Program Dealer Guide, I believe your dealership is not honoring the program the way it was intended. In the Overview letter it states that Pontiac owners will receive ONE FREE YEAR MAINTENANCE. Free should mean free, ...
Re: PONTIAC PREFERRED OIL CHANGES-SYNTHETIC - 03/23/2010
H&K CHEVY- Do you know where I can obtain a dealer guide for this promo?
Re: PONTIAC PREFERRED OIL CHANGES-SYNTHETIC - 03/23/2010
[quote] Christalyn: H&K CHEVY- Do you know where I can obtain a dealer guide for this promo? [/quote] Sure... I went into messages, & looked for the archived message dated 01/01/2010 ARCHIVE: Pontiac Preferred Owner Program & it is the last document ...
Re: PONTIAC PREFERRED OIL CHANGES-SYNTHETIC - 03/30/2010
[quote] Christalyn: Lesley, Just for clarification you are only collecting $20.00 on these oil changes unless the customers vehicle requires synthetic. They are asking me to collect $35 and charge the customer for synthetic oil. I beleive this to be...
Re: CAC / GMPP SMARTCARE - 07/19/2012
If you are asking how to submit for the GMPP Smartcare maintenance, use the correct operation code for the oil change (depends on your retail price of oil change, M0011 - M0017) and the entire amount is a net amount, then submit for tire rotation as M0021...
Debit/Credit Correction - 02/17/2024
I want to make I understand this correctly.I submitted a claim, 6138393 for an oil change. AcceptedI submitted a claim, 6138293 for an oil change. Rejected for repeat repair.I fully "Debit" 6138393 andresubmitt 6138293 for the correction on that it is...
Forum - 02/24/2017
I just had to repeat repair a Certified oil change even though the VISS showed the maintenance plan was still valid and the last oil change was over three months ago. The DBC said that if the vehicle was certified before a certain date in 2016 (I...
Re: - 02/02/2012
i submitted one yesterday for the oil change with no problem.. labor ops i use are z2367 for oil change and z2365 for 20 dollars off service..havent had any today...
OIL CHANGES - 02/22/2017
WHY LABOR OP 0600733 REJECTS SOMETIMES - ERROR 232 REPEAT REPAIR ?Format: Other
Re: GW QUESTION cause/complaint codes - 02/03/2010
THE FREE OIL CHANGE TIRE ROTATE INSPECT. G8'S TAKE UP TO 9QTS OIL.
Forum - 10/24/2017
... "range" on them... I have another question regarding this, do we need a PET for something like an oil change that the appointment for the oil change was made prior to expiration of warranty (within reasonable time frame, of course), or just outside of...
FREE FIRST MAINTENANCE VISIT PRICES - 05/12/2021
Has GM increased the $35.00 oil change yet? We are writing off large differences on oil changes. The one I'm doing now we are writing off $24.91 to get the price to $35.00
Re: CAC / GMPP SMARTCARE - 07/19/2012
... asking how to submit for the GMPP Smartcare maintenance, use the correct operation code for the oil change (depends on your retail price of oil change, M0011 - M0017) and the entire amount is a net amount, then submit for tire rotation as M0021 with...
REPORTING NEGLECT IN CLAIM FORM - 01/03/2020
I had a customer come in for an oil change and long story short, It was the first oil change for the vehicle. The SUV was purchased 2 years ago and it now had 29992 miles on it. My Serv Mgr and DMA are good with filing a claim for neglect so some unsuspecting...
2 year/30000 mile standard CPO maintenance plan - 08/30/2011
... Do all the GM certified vehicles have this? How do you submit for warranty to get paid for the oil changes, or do you not submit? We just started doing GM certified vehicles and I have no idea about this part of it, and of course, we have a customer...
New Wararanty?? CAC/BRC CCL-HVAC ?? - 08/28/2013
There are a ton of warranties,especially with the oil change maintenance programs... This vehicle is only in for an oil change, but I went through the VIS anyway. I found this one: CAC/BRC CCL-HVAC. Good for 4yrs, 60,000 miles. wtf? I called the DBC which...
NEED HELP RESOLVING A QUESTION - 02/03/2009
WE DID HEAD GASKETS ON 07 MALIBU, BOTH SIDES; 'K HERE'S THE ISSUE: TECH THINKS HE NEEDS OLH FOR AN OIL CHANGE SINCE THE OIL IS CONTAMINATED W/COOLANT. ISN'T THE OIL CHANGE INCLUDED IN THE 7 HRS FOR THE REPAIR? MY TAKE IS THIS, THE OIL HAS TO BE DRAINED...
Re: NEED HELP RESOLVING A QUESTION - 02/04/2009
Just curious, does your rep pay extra for the oil change and how much do you apply for?
Re: Dexos credit submissions - 01/15/2013
I enter the dexos $5.00 directly in global using the ro that the oil change was done on. Hope this helps.
Re: Complimentary Anniversary LOF Labor Op - 04/18/2012
please up date us, we are a buick dealer too but i havent seen anything like that an we do our share of oil change coupons too !!!!!!!!
Forum - 04/04/2019
Thank you all again for the assistance. I don't usually come across a (non Chevy) oil change, so that threw me for a loop. Learning new things everyday!
First free LOF reject - 08/19/2021
I've got a reject on my hands for what should be a free oil change on a new buick encore with 6400 miles using the correct labor op of 0600733. It is clearly within 12/12k as well. The reject reason says it's not covered under the master warranty. ...
PIE0669 Info on 7500 mile maint for Dual Clutch Trans Canister Filter - 11/04/2021
... service information I get that it has to be on their vis.... but this pertains to the first oil change. What concern???? If it is on the vis do we do this or not? The customer has come in for the 1st oil change. I am at a loss on this...
Re: BULLETIN PI0562E - 12/28/2012
I did just submit one of these last week but there was no oil change included with it. I don't see where it says to change the oil though.
Lesley, Just for clarification you are only collecting $20.00 on these oil changes unless the customers vehicle requires synthetic. They are asking me to collect $35 and charge the customer for synthetic oil. I beleive this to be double dipping as the...
Re: PONTIAC PREFERRED OIL CHANGES-SYNTHETIC - 03/23/2010
Based on the Pontiac Preferred Owner Program Dealer Guide, I believe your dealership is not honoring the program the way it was intended. In the Overview letter it states that Pontiac owners will receive ONE FREE YEAR MAINTENANCE. Free should mean free, ...
Re: PONTIAC PREFERRED OIL CHANGES-SYNTHETIC - 03/23/2010
H&K CHEVY- Do you know where I can obtain a dealer guide for this promo?
Re: PONTIAC PREFERRED OIL CHANGES-SYNTHETIC - 03/23/2010
[quote] Christalyn: H&K CHEVY- Do you know where I can obtain a dealer guide for this promo? [/quote] Sure... I went into messages, & looked for the archived message dated 01/01/2010 ARCHIVE: Pontiac Preferred Owner Program & it is the last document ...
Re: PONTIAC PREFERRED OIL CHANGES-SYNTHETIC - 03/30/2010
[quote] Christalyn: Lesley, Just for clarification you are only collecting $20.00 on these oil changes unless the customers vehicle requires synthetic. They are asking me to collect $35 and charge the customer for synthetic oil. I beleive this to be...
Re: CAC / GMPP SMARTCARE - 07/19/2012
If you are asking how to submit for the GMPP Smartcare maintenance, use the correct operation code for the oil change (depends on your retail price of oil change, M0011 - M0017) and the entire amount is a net amount, then submit for tire rotation as M0021...
Debit/Credit Correction - 02/17/2024
I want to make I understand this correctly.I submitted a claim, 6138393 for an oil change. AcceptedI submitted a claim, 6138293 for an oil change. Rejected for repeat repair.I fully "Debit" 6138393 andresubmitt 6138293 for the correction on that it is...
Forum - 02/24/2017
I just had to repeat repair a Certified oil change even though the VISS showed the maintenance plan was still valid and the last oil change was over three months ago. The DBC said that if the vehicle was certified before a certain date in 2016 (I...
Re: - 02/02/2012
i submitted one yesterday for the oil change with no problem.. labor ops i use are z2367 for oil change and z2365 for 20 dollars off service..havent had any today...
OIL CHANGES - 02/22/2017
WHY LABOR OP 0600733 REJECTS SOMETIMES - ERROR 232 REPEAT REPAIR ?Format: Other
Re: GW QUESTION cause/complaint codes - 02/03/2010
THE FREE OIL CHANGE TIRE ROTATE INSPECT. G8'S TAKE UP TO 9QTS OIL.
Forum - 10/24/2017
... "range" on them... I have another question regarding this, do we need a PET for something like an oil change that the appointment for the oil change was made prior to expiration of warranty (within reasonable time frame, of course), or just outside of...
FREE FIRST MAINTENANCE VISIT PRICES - 05/12/2021
Has GM increased the $35.00 oil change yet? We are writing off large differences on oil changes. The one I'm doing now we are writing off $24.91 to get the price to $35.00
Re: CAC / GMPP SMARTCARE - 07/19/2012
... asking how to submit for the GMPP Smartcare maintenance, use the correct operation code for the oil change (depends on your retail price of oil change, M0011 - M0017) and the entire amount is a net amount, then submit for tire rotation as M0021 with...
REPORTING NEGLECT IN CLAIM FORM - 01/03/2020
I had a customer come in for an oil change and long story short, It was the first oil change for the vehicle. The SUV was purchased 2 years ago and it now had 29992 miles on it. My Serv Mgr and DMA are good with filing a claim for neglect so some unsuspecting...
2 year/30000 mile standard CPO maintenance plan - 08/30/2011
... Do all the GM certified vehicles have this? How do you submit for warranty to get paid for the oil changes, or do you not submit? We just started doing GM certified vehicles and I have no idea about this part of it, and of course, we have a customer...
New Wararanty?? CAC/BRC CCL-HVAC ?? - 08/28/2013
There are a ton of warranties,especially with the oil change maintenance programs... This vehicle is only in for an oil change, but I went through the VIS anyway. I found this one: CAC/BRC CCL-HVAC. Good for 4yrs, 60,000 miles. wtf? I called the DBC which...
NEED HELP RESOLVING A QUESTION - 02/03/2009
WE DID HEAD GASKETS ON 07 MALIBU, BOTH SIDES; 'K HERE'S THE ISSUE: TECH THINKS HE NEEDS OLH FOR AN OIL CHANGE SINCE THE OIL IS CONTAMINATED W/COOLANT. ISN'T THE OIL CHANGE INCLUDED IN THE 7 HRS FOR THE REPAIR? MY TAKE IS THIS, THE OIL HAS TO BE DRAINED...
Re: NEED HELP RESOLVING A QUESTION - 02/04/2009
Just curious, does your rep pay extra for the oil change and how much do you apply for?
Re: Dexos credit submissions - 01/15/2013
I enter the dexos $5.00 directly in global using the ro that the oil change was done on. Hope this helps.
Re: Complimentary Anniversary LOF Labor Op - 04/18/2012
please up date us, we are a buick dealer too but i havent seen anything like that an we do our share of oil change coupons too !!!!!!!!
Forum - 04/04/2019
Thank you all again for the assistance. I don't usually come across a (non Chevy) oil change, so that threw me for a loop. Learning new things everyday!
First free LOF reject - 08/19/2021
I've got a reject on my hands for what should be a free oil change on a new buick encore with 6400 miles using the correct labor op of 0600733. It is clearly within 12/12k as well. The reject reason says it's not covered under the master warranty. ...
PIE0669 Info on 7500 mile maint for Dual Clutch Trans Canister Filter - 11/04/2021
... service information I get that it has to be on their vis.... but this pertains to the first oil change. What concern???? If it is on the vis do we do this or not? The customer has come in for the 1st oil change. I am at a loss on this...
Re: BULLETIN PI0562E - 12/28/2012
I did just submit one of these last week but there was no oil change included with it. I don't see where it says to change the oil though.
complimentary oil n filter change, tire rotation and 27 point insp.for anniversary - 09/26/2012
have a vehicle in here with an email from gm for a complimentary lof and tire rotation and inspection for the anniversary of his vehicle. No labor op on email any suggestions???
Re: complimentary oil n filter change, tire rotation and 27 point insp.for anniversary - 09/26/2012
... dealership by September 30, 2012, GM will reimburse your dealership $20 for conventional/dexos1 oil and $45 for diesel oil through the Global Warranty System. These amounts will be strictly enforced. Any dealer submitting claims that do not adhere to...
Re: complimentary oil n filter change, tire rotation and 27 point insp.for anniversary - 09/26/2012
Generally, there should be a Z labor op, along with a number to put in comments (71-xxxxxx...). Is it just an email? Or did the customer also receive a letter? I imagine it would be worth a call with the VIN#.
Re: complimentary oil n filter change, tire rotation and 27 point insp.for anniversary - 09/26/2012
THERE IS ANOTHER MESSAGE NO G_0000143940 DATED 8/21/2012 LABOR OP Z2397 FOR BUICK AND Z2398 FOR GMC..
Forum - 01/09/2019
If ticket includes something like an oil change, do we just subtract the oil change labor out and include that RO in the list? If there's a recall and a customer pay line where there's a zero amount for the customer pay line, is that included or excluded? Does...
Re: cpo maintenance rejecting - 06/22/2012
THANK YOU MESHELLY, IF IT'S NOT TOO MUCH TROUBLE, PLEASE PROVIDE AN SI DOCUMENT ID, I GREATLY APPRECIATE IT. I FOUND DOCUMENT ID 2212029 FOR A 2010 GMC SIERRA 4WD WHICH STATES OIL CHANGE IS NEEDED WHEN OIL LIFE REMAINING PERCENTAGE IS NEAR 0%.
Re: cpo maintenance rejecting - 06/21/2012
CONCERNING OLM SYSTEM GUIDELINES FOR CPO MAINT.CLAIMS. WHAT PERCENT OF OIL LIFE REMAINING HAS BEEN DOCUMENTED BY YOUR SERVICE ADVISORS. HOW CLOSE TO "NEAR" 0% HAVE YOU FOUND WITH VEHICLE REQUIRING AN OIL CHANGE. HOW "NEAR" TO 0% WILL JUSTIFY SUBMITTING...
Forum - 05/15/2017
Still use op code 0600723 with 75.00 allowance. First oil change at 500 miles for 16 and 17 models for break in oil ,mobil 1.
Re: Dexos credit submissions - 01/16/2013
you use the same ro the oil change was done on but do not add a line just use line 1 on the gwm and put $5.00 in misc..and add the last 6 of the vin in the additional info next to it..
Rental Car - 05/30/2013
Can anyone tell me if GM pays for a customer that has a GM vehicle and comes in to have service work done, like an oil change or something, but not under warranty. Does GM pay for them to have a rental car?
Chevrolet 5-Year Protection - 01/15/2014
Cannot pull this bulletin G_0000095253. Need to know how much to claim for oil change and tire rotation. This is the first vehicle I have that is covered under this program.
Re: NEED HELP RESOLVING A QUESTION - 02/04/2009
THE TIME FOR THE OIL CHANGE ISN'T REALLY AN ISSUE, IT'S ONLY .2 PUT IN OLH W/SERVICE MNGR SIGNATURE. WHERE THE AVM COMES IN IS IN THE EXTRA PARTS. THAT'S FOR THE REASON FOR THE H ROUTE. JUST HAVE A CLEAR STORY WHY EXTRA WAS DONE AND IT SHOULD GET PAID...
Re: NEED HELP RESOLVING A QUESTION - 02/03/2009
I agree with you - the oil change is normally part of that repair anyway. Tell your tech nice try! Don't worry, my techs would try that too!
Re: NEED HELP RESOLVING A QUESTION - 02/03/2009
I AGREE! UNFORTUNATELY, GM DOESN'T. THE LABOR OP FOR THE HEAD GASKETS DOESN'T INCLUDE THE OIL CHANGE, SO I HAVE TO H ROUTE FOR THE ADDED TIME AND PARTS. IT JUST DOESN'T MAKE ANY SENSE TO ME AT ALL! OH WELL, THAT'S WHY WE HAVE THEM I GUESS.
Re: GWM Smartcare Claim - 01/05/2010
Check your 3 months 3,000 miles since last claim. if under it will not pay. Must be 3 months or 3,000 miles since last oil change.
Service Certificate - 01/18/2010
I have a GMC claim that has a service certificate for oil change, rotate and 27 point inspection. The certificate says to follow Administrative message G_000041021. Can someone tell me where to find this message?
Re: cadillac premium care - 07/17/2008
... to find).usually the op code is on the coupon,use mj and 98 and put everything in net(on an oil change anyway).If you have questions on it call the dbc(8884146322)...
Re: Emissions Coverage - 01/18/2012
I have yet to figure out WHY service advisors and managers do this kind of thing to us...I dont have too many oil change programs yet but i hear we are gonna have more soon :(
Re: OP CODES LIST - 03/26/2012
I know JL has a list of service Z-op codes and their applications in with their help cards. Try that. Other than that I don't know of a master list of those anywhere. Are you looking for a specific oil change?
Z2262 - 03/08/2011
Could someone explain how to submit a Cadillac Premium care oil change. For some reason it is rejecting saying the amount for dexos is to much. I am submitting it in net.
Re: OIL, LUBE, AND FILTER COUPONS.... - 02/24/2010
For whatever reason I haven't been able to access that message, G_0000041021, for over a month. I do remember that for the Z2228 coupon, we could submit for $30 for regular oil change & rotate and for synthetics $45. Not sure about diesels though.
Re: GWM -- GM SERVICE CERTIFICATES - 03/12/2010
If the certificates you are speaking of are for the oil change, tire rotation where we submit for some money back, you need to make sure that the VIN matches what is on the certificate.
Forum - 06/25/2021
... an opportunity to work with the sales department on educating the customer of the first scheduled oil change on GM at time of delivery....
Forum - 05/11/2022
Hello! Any chance one of you know how much to pay the tech on this Corvette first maintenance service? I pay half hour for normal first visits, oil change and tire rotation.
Forum - 03/12/2019
In the LTG under preface. maintenance under CPO the labor code is 0600233 which allowed 60.00 for diesel oil change and tire rotation. Hope this will help.
have a vehicle in here with an email from gm for a complimentary lof and tire rotation and inspection for the anniversary of his vehicle. No labor op on email any suggestions???
Re: complimentary oil n filter change, tire rotation and 27 point insp.for anniversary - 09/26/2012
... dealership by September 30, 2012, GM will reimburse your dealership $20 for conventional/dexos1 oil and $45 for diesel oil through the Global Warranty System. These amounts will be strictly enforced. Any dealer submitting claims that do not adhere to...
Re: complimentary oil n filter change, tire rotation and 27 point insp.for anniversary - 09/26/2012
Generally, there should be a Z labor op, along with a number to put in comments (71-xxxxxx...). Is it just an email? Or did the customer also receive a letter? I imagine it would be worth a call with the VIN#.
Re: complimentary oil n filter change, tire rotation and 27 point insp.for anniversary - 09/26/2012
THERE IS ANOTHER MESSAGE NO G_0000143940 DATED 8/21/2012 LABOR OP Z2397 FOR BUICK AND Z2398 FOR GMC..
Forum - 01/09/2019
If ticket includes something like an oil change, do we just subtract the oil change labor out and include that RO in the list? If there's a recall and a customer pay line where there's a zero amount for the customer pay line, is that included or excluded? Does...
Re: cpo maintenance rejecting - 06/22/2012
THANK YOU MESHELLY, IF IT'S NOT TOO MUCH TROUBLE, PLEASE PROVIDE AN SI DOCUMENT ID, I GREATLY APPRECIATE IT. I FOUND DOCUMENT ID 2212029 FOR A 2010 GMC SIERRA 4WD WHICH STATES OIL CHANGE IS NEEDED WHEN OIL LIFE REMAINING PERCENTAGE IS NEAR 0%.
Re: cpo maintenance rejecting - 06/21/2012
CONCERNING OLM SYSTEM GUIDELINES FOR CPO MAINT.CLAIMS. WHAT PERCENT OF OIL LIFE REMAINING HAS BEEN DOCUMENTED BY YOUR SERVICE ADVISORS. HOW CLOSE TO "NEAR" 0% HAVE YOU FOUND WITH VEHICLE REQUIRING AN OIL CHANGE. HOW "NEAR" TO 0% WILL JUSTIFY SUBMITTING...
Forum - 05/15/2017
Still use op code 0600723 with 75.00 allowance. First oil change at 500 miles for 16 and 17 models for break in oil ,mobil 1.
Re: Dexos credit submissions - 01/16/2013
you use the same ro the oil change was done on but do not add a line just use line 1 on the gwm and put $5.00 in misc..and add the last 6 of the vin in the additional info next to it..
Rental Car - 05/30/2013
Can anyone tell me if GM pays for a customer that has a GM vehicle and comes in to have service work done, like an oil change or something, but not under warranty. Does GM pay for them to have a rental car?
Chevrolet 5-Year Protection - 01/15/2014
Cannot pull this bulletin G_0000095253. Need to know how much to claim for oil change and tire rotation. This is the first vehicle I have that is covered under this program.
Re: NEED HELP RESOLVING A QUESTION - 02/04/2009
THE TIME FOR THE OIL CHANGE ISN'T REALLY AN ISSUE, IT'S ONLY .2 PUT IN OLH W/SERVICE MNGR SIGNATURE. WHERE THE AVM COMES IN IS IN THE EXTRA PARTS. THAT'S FOR THE REASON FOR THE H ROUTE. JUST HAVE A CLEAR STORY WHY EXTRA WAS DONE AND IT SHOULD GET PAID...
Re: NEED HELP RESOLVING A QUESTION - 02/03/2009
I agree with you - the oil change is normally part of that repair anyway. Tell your tech nice try! Don't worry, my techs would try that too!
Re: NEED HELP RESOLVING A QUESTION - 02/03/2009
I AGREE! UNFORTUNATELY, GM DOESN'T. THE LABOR OP FOR THE HEAD GASKETS DOESN'T INCLUDE THE OIL CHANGE, SO I HAVE TO H ROUTE FOR THE ADDED TIME AND PARTS. IT JUST DOESN'T MAKE ANY SENSE TO ME AT ALL! OH WELL, THAT'S WHY WE HAVE THEM I GUESS.
Re: GWM Smartcare Claim - 01/05/2010
Check your 3 months 3,000 miles since last claim. if under it will not pay. Must be 3 months or 3,000 miles since last oil change.
Service Certificate - 01/18/2010
I have a GMC claim that has a service certificate for oil change, rotate and 27 point inspection. The certificate says to follow Administrative message G_000041021. Can someone tell me where to find this message?
Re: cadillac premium care - 07/17/2008
... to find).usually the op code is on the coupon,use mj and 98 and put everything in net(on an oil change anyway).If you have questions on it call the dbc(8884146322)...
Re: Emissions Coverage - 01/18/2012
I have yet to figure out WHY service advisors and managers do this kind of thing to us...I dont have too many oil change programs yet but i hear we are gonna have more soon :(
Re: OP CODES LIST - 03/26/2012
I know JL has a list of service Z-op codes and their applications in with their help cards. Try that. Other than that I don't know of a master list of those anywhere. Are you looking for a specific oil change?
Z2262 - 03/08/2011
Could someone explain how to submit a Cadillac Premium care oil change. For some reason it is rejecting saying the amount for dexos is to much. I am submitting it in net.
Re: OIL, LUBE, AND FILTER COUPONS.... - 02/24/2010
For whatever reason I haven't been able to access that message, G_0000041021, for over a month. I do remember that for the Z2228 coupon, we could submit for $30 for regular oil change & rotate and for synthetics $45. Not sure about diesels though.
Re: GWM -- GM SERVICE CERTIFICATES - 03/12/2010
If the certificates you are speaking of are for the oil change, tire rotation where we submit for some money back, you need to make sure that the VIN matches what is on the certificate.
Forum - 06/25/2021
... an opportunity to work with the sales department on educating the customer of the first scheduled oil change on GM at time of delivery....
Forum - 05/11/2022
Hello! Any chance one of you know how much to pay the tech on this Corvette first maintenance service? I pay half hour for normal first visits, oil change and tire rotation.
Forum - 03/12/2019
In the LTG under preface. maintenance under CPO the labor code is 0600233 which allowed 60.00 for diesel oil change and tire rotation. Hope this will help.
How to get paid for Dye testing? - 06/19/2019
... and transmission, notice a spot on garage floor. We put in dye for us to check on his next oil change for the leak. We have Dye on the RO. Now, GM doesn't want Repair Orders left open to wait for this customer to come back,...
Forum - 12/19/2019
... charge back a claim, if it is not documented and correct. If it is in for LOF/ROTATION/MPVI, our oil change guys used to capture it. Since going to eAdvisor, it documents it in the Wokbench prinout...
Clock Time - 03/13/2020
... customer pay. Example: I have recall for 0.3 time which is warranty plus customer pay oil change 0.8 time - I have one flag punch time of 1.1 on the Job Card, is that correct? Please advise. Thank you...
What Would You Do - 12/14 - 11/25/2014
... opened a new job card for the customer's vehicle. The customer was visiting the store for an oil change and completion of the open recalls. The service advisor noted the oil change service on the first line of the job card and the recalls were added...
Re: Chevrolet 5-Year Protection - 01/15/2014
... Search option, select the Message Status All radio button with the Reference Number entered). Oil Change - dexos1: 0600583 0.3 hrs (passenger car, light duty truck, crossovers, SUVs) Oil Change - Diesel includes DEF: 0600563 0.4 hrs (light duty trucks/crossovers/SUVs) Tire...
Re: cpo maintenance rejecting - 06/22/2012
... Mile Maintenance Plan services should be scheduled in strict accordance with the vehicle‟s Oil Life Monitor system or as otherwise stated in the owner‟s manual. Dealer-ship repair order documentation must include the percent oil life remaining as...
GM'S REQUEST FOR INSPECTION ON BUYBACK - 10/15/2009
... INSPECT BEFORE THEY PICK UP THE VEHICLE FOR BUYBACK.. IT CAME IN FOR A C.E.L. WE FOUND CODES & LOW OIL LEVEL - WE CHANGED OIL & FILTER -- ALSO REAR DIFFERENTIAL NOISE & JERKY - WE CHECKED DIFF FLUID & ROAD TESTED, UNABLE TO DUPLICATE CONCERN --- HOW...
Forum - 05/12/2022
... like that but it might not be easy to do what you are suggesting. You might just bill the extra oil on completion of the repairs when you determine the cause. I might ask if you added 6 quarts, what is the total capacity? If a system was over 50%...
Forum - 06/06/2019
We have an hourly guy that does mostly oil changes and pdi's that is paid hourly. He does almost all of them.
Re: 2014 certified service retail plan - 02/05/2014
From Global Message G_0000174541 (archived): 2014 Certified Service National Retail Plan & FAQ **Oil Change: Everyday Value $29.95 or less for conventional and $39.95 or less for dexos1 - for oil change, tire rotation, 27 point inspection, includes up...
Forum - 05/14/2021
I am averaging a loss of $40 for each $35 oil change. Yes that is right, they bill them at $75 and I move $40 to discount. What is even better is the last SM jacked up the labor from 32.50 to 42.50 because after I move it to discount they spread the money...
apprenticeship - 10/06/2021
... admin role of making all the magic happen. My question is that we have several guys who were in oil change that are moving to the apprenticeship role. I have one guy that has alot of experience in mechanics and does really well. It is my understanding...
PDI TIME PUNCH - 09/26/2019
... What happens at times is the advisor writes up the Job Card incorrectly and say for instance an oil change is written up as Customer Pay my tech will see the "C" and will not punch when they see the "C" but if they see a "W" then they typically punch. ...
Forum - 01/07/2020
... "make it official" so to speak. Chances are we won't see her again. We had to comp the cost of the oil change because she didn't bring any money (she thought it was free). She stated that next time she'll take it to one of those twenty dollar p...
What Would You Do - 04/20 - 03/27/2020
... states that the vehicle has an engine knock.Cause: Rod broke.Correction: Replace engine. Performed oil change. Concern resolved.How should the warranty administrator proceed with the repair? Is it necessary to obtain pre-approval from the PQC or the...
Forum - 12/12/2023
... just difficult when you have a line of customers in front of you and you need to close out a CPO oil change, and you need to look up the specific vehicle to see how much GM will pay, then sometimes you look across and look at the wrong total and get...
When a vehicle becomes re-certified - 06/12/2023
... and are eligible for the 2 free maintenances, they both rejected for "repeat" of the last oil change claim. I contacted DBC and was told:This email is to inform you that the DBC <> has resolved your concern <>. The GWM system does...
Re: Chevrolet 5-Year Protection - 01/15/2014
... Car Light Duty Trucks/ Crossovers/SUVs Services Labor Op Code (All Models) Labor Time Labor Time Oil Change - dexosTM1 Z2359 0.3 0.3 Oil Change - Diesel includes DEF Z2356 NA 0.4 Tire Rotation* Z2357 0.2 0.3...
Forum - 05/11/2017
... mean that the customer may have signed after work was done. Because maybe there was an oil change done at 845am, the advisor/mgr then added a recall and reprinted the RO at 930am. I hope this makes sence, I guess long story short......
Re: cadillac premium care - 07/21/2008
... remember where I got it, somewhere on Dealerworld. Also if VISS says they have premium care then oil change and air and cabin filters are covered. That's all premium care covers. By the way engine air filters are M0043, max am't $38.00 and cabin filter...
Re: Emissions Coverage - 01/17/2012
... is NOT covered. I've had a lot less rejects and not so many fights. The Z labor ops for the oil change programs are a pain in the hiney but lucky for me I don't have to deal with many. ...
Forum - 01/19/2017
... office when someones out, on the service desk, I'm the IT person, and I have even changed oil when the oil changer gets sick and leaves. I guess I need to learn to say NO! I would like some advice on know to approach the owner obout getting compensated...
Re: GW QUESTION cause/complaint codes - 02/03/2010
Oh OK! I knew about the promotion with the oil changes and rotates, but I FORGOT the G8's take up to that much oil! Oh boy!
Forum - 06/02/2021
... don't have the intelligence to explain to these customers that they should come in when the oil life is low, not at 1,000 miles. The other day one of my advisors just did the oil change because we didn't have the trans filter, so I handed it back...
What Would You Do - 05/22 - 04/26/2022
The owner of a 2013 Chevrolet Silverado had a concern of coolant mixed with oil when performing an oil change. The technician confirmed the concern, disassembled the engine, and sent the heads out for pressure testing. The machine shop found that the...
... and transmission, notice a spot on garage floor. We put in dye for us to check on his next oil change for the leak. We have Dye on the RO. Now, GM doesn't want Repair Orders left open to wait for this customer to come back,...
Forum - 12/19/2019
... charge back a claim, if it is not documented and correct. If it is in for LOF/ROTATION/MPVI, our oil change guys used to capture it. Since going to eAdvisor, it documents it in the Wokbench prinout...
Clock Time - 03/13/2020
... customer pay. Example: I have recall for 0.3 time which is warranty plus customer pay oil change 0.8 time - I have one flag punch time of 1.1 on the Job Card, is that correct? Please advise. Thank you...
What Would You Do - 12/14 - 11/25/2014
... opened a new job card for the customer's vehicle. The customer was visiting the store for an oil change and completion of the open recalls. The service advisor noted the oil change service on the first line of the job card and the recalls were added...
Re: Chevrolet 5-Year Protection - 01/15/2014
... Search option, select the Message Status All radio button with the Reference Number entered). Oil Change - dexos1: 0600583 0.3 hrs (passenger car, light duty truck, crossovers, SUVs) Oil Change - Diesel includes DEF: 0600563 0.4 hrs (light duty trucks/crossovers/SUVs) Tire...
Re: cpo maintenance rejecting - 06/22/2012
... Mile Maintenance Plan services should be scheduled in strict accordance with the vehicle‟s Oil Life Monitor system or as otherwise stated in the owner‟s manual. Dealer-ship repair order documentation must include the percent oil life remaining as...
GM'S REQUEST FOR INSPECTION ON BUYBACK - 10/15/2009
... INSPECT BEFORE THEY PICK UP THE VEHICLE FOR BUYBACK.. IT CAME IN FOR A C.E.L. WE FOUND CODES & LOW OIL LEVEL - WE CHANGED OIL & FILTER -- ALSO REAR DIFFERENTIAL NOISE & JERKY - WE CHECKED DIFF FLUID & ROAD TESTED, UNABLE TO DUPLICATE CONCERN --- HOW...
Forum - 05/12/2022
... like that but it might not be easy to do what you are suggesting. You might just bill the extra oil on completion of the repairs when you determine the cause. I might ask if you added 6 quarts, what is the total capacity? If a system was over 50%...
Forum - 06/06/2019
We have an hourly guy that does mostly oil changes and pdi's that is paid hourly. He does almost all of them.
Re: 2014 certified service retail plan - 02/05/2014
From Global Message G_0000174541 (archived): 2014 Certified Service National Retail Plan & FAQ **Oil Change: Everyday Value $29.95 or less for conventional and $39.95 or less for dexos1 - for oil change, tire rotation, 27 point inspection, includes up...
Forum - 05/14/2021
I am averaging a loss of $40 for each $35 oil change. Yes that is right, they bill them at $75 and I move $40 to discount. What is even better is the last SM jacked up the labor from 32.50 to 42.50 because after I move it to discount they spread the money...
apprenticeship - 10/06/2021
... admin role of making all the magic happen. My question is that we have several guys who were in oil change that are moving to the apprenticeship role. I have one guy that has alot of experience in mechanics and does really well. It is my understanding...
PDI TIME PUNCH - 09/26/2019
... What happens at times is the advisor writes up the Job Card incorrectly and say for instance an oil change is written up as Customer Pay my tech will see the "C" and will not punch when they see the "C" but if they see a "W" then they typically punch. ...
Forum - 01/07/2020
... "make it official" so to speak. Chances are we won't see her again. We had to comp the cost of the oil change because she didn't bring any money (she thought it was free). She stated that next time she'll take it to one of those twenty dollar p...
What Would You Do - 04/20 - 03/27/2020
... states that the vehicle has an engine knock.Cause: Rod broke.Correction: Replace engine. Performed oil change. Concern resolved.How should the warranty administrator proceed with the repair? Is it necessary to obtain pre-approval from the PQC or the...
Forum - 12/12/2023
... just difficult when you have a line of customers in front of you and you need to close out a CPO oil change, and you need to look up the specific vehicle to see how much GM will pay, then sometimes you look across and look at the wrong total and get...
When a vehicle becomes re-certified - 06/12/2023
... and are eligible for the 2 free maintenances, they both rejected for "repeat" of the last oil change claim. I contacted DBC and was told:This email is to inform you that the DBC <> has resolved your concern <>. The GWM system does...
Re: Chevrolet 5-Year Protection - 01/15/2014
... Car Light Duty Trucks/ Crossovers/SUVs Services Labor Op Code (All Models) Labor Time Labor Time Oil Change - dexosTM1 Z2359 0.3 0.3 Oil Change - Diesel includes DEF Z2356 NA 0.4 Tire Rotation* Z2357 0.2 0.3...
Forum - 05/11/2017
... mean that the customer may have signed after work was done. Because maybe there was an oil change done at 845am, the advisor/mgr then added a recall and reprinted the RO at 930am. I hope this makes sence, I guess long story short......
Re: cadillac premium care - 07/21/2008
... remember where I got it, somewhere on Dealerworld. Also if VISS says they have premium care then oil change and air and cabin filters are covered. That's all premium care covers. By the way engine air filters are M0043, max am't $38.00 and cabin filter...
Re: Emissions Coverage - 01/17/2012
... is NOT covered. I've had a lot less rejects and not so many fights. The Z labor ops for the oil change programs are a pain in the hiney but lucky for me I don't have to deal with many. ...
Forum - 01/19/2017
... office when someones out, on the service desk, I'm the IT person, and I have even changed oil when the oil changer gets sick and leaves. I guess I need to learn to say NO! I would like some advice on know to approach the owner obout getting compensated...
Re: GW QUESTION cause/complaint codes - 02/03/2010
Oh OK! I knew about the promotion with the oil changes and rotates, but I FORGOT the G8's take up to that much oil! Oh boy!
Forum - 06/02/2021
... don't have the intelligence to explain to these customers that they should come in when the oil life is low, not at 1,000 miles. The other day one of my advisors just did the oil change because we didn't have the trans filter, so I handed it back...
What Would You Do - 05/22 - 04/26/2022
The owner of a 2013 Chevrolet Silverado had a concern of coolant mixed with oil when performing an oil change. The technician confirmed the concern, disassembled the engine, and sent the heads out for pressure testing. The machine shop found that the...
What Would You Do - 04/14 - 04/03/2014
... will not start. The technician checked the condition of the vehicle and found that there was no oil in the engine. He determined that it was a result of the oil filter housing cap gasket leaking. The technician removed the engine from the vehicle, disassembled...
Re: What Would You Do - 04/14 - 04/25/2014
... will not start. The technician checked the condition of the vehicle and found that there was no oil in the engine. He determined that it was a result of the oil filter housing cap gasket leaking. The technician removed the engine from the vehicle, disassembled...
Re: What Would You Do - 04/14 - 04/25/2014
... will not start. The technician checked the condition of the vehicle and found that there was no oil in the engine. He determined that it was a result of the oil filter housing cap gasket leaking. The technician removed the engine from the vehicle, disassembled...
DEF FLUID TOP OFF FOR CPO MAINTENANCE - 03/12/2019
... purchased 2 CPO maintenance visits. Vehicle is a Silverado Diesel that takes #10 quarts of oil, a filter and #10 DEF fluid. Typically, during their first 2 "free" oil changes, we got paid $85.00 (0600723). Now with CPO (0600213) we can...
What Would You Do? 08/08 - 10/14/2008
A customer with a 2004 Dodge Intrepid recently visited their local C/D/J dealership for an oil change. The vehicle had 32,421 miles on it. A few weeks after the service visit the customer was back in the service department with a concern of an oil leak...
Memorable Customers - 11/11/2008
... We had an elderly gentleman that would come in every month for something, whether it was an oil change or factory work. He just loved coming in to see us. He would visit with me at the cashier booth sometimes for hours. I would share my lunch with him...
Rules Have Reasons - 03/31/2008
... bays, one of which is an alignment rack. On a very busy Friday, we had a customer come in for an oil change. He was an eldery man who required a wheel chair to get around. He asked if he could pull his vehicle into the shop and go up on the lift with...
OP CODES LIST - 03/26/2012
Where could I find a list of Op Codes? Specifically, oil change. Thanks, EJ
Forum - 03/31/2023
Is your parts mark up higher than 40% mark up? Since I believe the oil change prices on the list are based on the 40% mark up, I usually have parts bring the parts back to the 40% amount and then it falls in line. We always look at the first...
MID ENGINE CORVETTE FIRST FREE SERVICE - 07/30/2020
... to include a required change of the transmission filter and fluid top off and includes the oil and filter change. GM's allowance for this is $205. Okay, that's fine and dandy, but... filter $191.86fluid $41.40oil $68.96filter $7.25So that's $309.47 and...
BULLETIN PI0562E - 12/27/2012
HAS ANYONE SUBMITTED A CLAIM ON THIS BULLETIN AND IF SO DID YOU INCLUDE THE OIL AND FILTER CHANGE WITH THE CLAIM??
gm message G-0000135297 - 10/29/2012
Labor Op Z2390 ..complimentary oil and filter change and tire rotation ,multi-poimt insp..how much goes in net amount..i cant seem to print the message THANKS
2014 certified service retail plan - 02/04/2014
is anyone else on this promotion 2014 Certified Service Retail Plan that takes the place of the Debit Cards..to change oil and filter, rotate tires, replaced brakes, and now Replace Battery..there are Labor Ops but do not list an amount to put in Net...
2015 TOP OFF DEF - 12/15/2014
We have had a couple of customers come in to have DEF topped off in between oil changes, has anyone else encountered this? Is so, have been able to charge it out separate from the $85.00 maintenance?
Re: Technician Training - 06/09/2015
... them pay and not kick on you. Otherwise I think the system will only allow them to do the warranty oil changes and PDI fluid add times. I don't have a bulletin number though. Sorry.......
Forum - 01/23/2017
Change oil??? I don't think so! There is no one to cover for me when I've been out either and I'm not sure that I would want someone mucking up the works. My advisors do the best they can and then I try and double check everything before I...
Re: ANY HYUNDAI PEOPLE OUT THERE I HAVE A QUESTION ABOUT THIS FREE OIL FILTER PROGRAM - 05/12/2009
... dealer through your open parts account. Do not bill this under warranty. Hyundai is looking for cp oil changes. op HM33 under cp and they will pay you back...
Re: RECALL - 02/16/2009
... dealer for 7 years, and yes, the Lexus people are the same. They don't even want to pay for their oil changes or air filters or even wipers anymore.......
Cadillac dealership with Drac if no Drac available - 02/25/2020
... for service? Most of our Cadillac customers think they are suppose to receive a vehicle even for oil changes and when is the cut off for a Cadillac customer receiving a vehicle is this only under bumper to bumper warranty?Format: Article...
Forum - 08/20/2021
... and we sold it to someone as a GMS discount vehicle 100 miles ago. It should have had its oil changed before the customer even got the vehicle. Sales department strikes again. ...
There is an on/off button? - 05/29/2009
Our service department changed the oil in a lady's car and did a safety inspection while she waited. When done, I pulled her car out front and met her in the lobby with her invoice. She paid the cashier and about 5 minutes later returned and was all upset...
Re: Help with SATURN car care maitenance plan - 05/12/2010
X3600 PAYS .9 @ CURRENT LABOR RATE WHICH INCLUDES CHANGE ENGINE OIL & FILTER (& TIRE ROTATION EVERY 6,000 MILES). X3610 PAYS 1.2 @ CURRENT LABOR RATE WHICH INCLUDES CHANGE ENGINE OIL & FILTER & BOTH AIR FILTERS AS NEEDED (THIS LABOR OP DOES NOT INCLUDE...
Re: Dexos credit submissions - 01/11/2013
... pay only RO, which has no warranty information in GWM, do you use the line that the original oil change was put on the jobcard or do you add a line? I have only been processing warranty 6 months and this is new to me. Just found out about the Dexos...
Complimentary Anniversary LOF Labor Op - 04/17/2012
Again, I must have missed the message that tells the labor ops for this: "Complimentary Oil Change, Tire Rotaion & 27 Point Vehicle Inspection offer to celebrate your anniversary. Congratulations on two years with your Buick from....." A Buick customer...
Forum - 02/09/2018
... perform the repair." She went back and forth with me a few times because we accidentally missed an oil change that was billed, I had to eat that because the check had already been cashed. I did get them reimbursed for tax and shop using this documentation...
... will not start. The technician checked the condition of the vehicle and found that there was no oil in the engine. He determined that it was a result of the oil filter housing cap gasket leaking. The technician removed the engine from the vehicle, disassembled...
Re: What Would You Do - 04/14 - 04/25/2014
... will not start. The technician checked the condition of the vehicle and found that there was no oil in the engine. He determined that it was a result of the oil filter housing cap gasket leaking. The technician removed the engine from the vehicle, disassembled...
Re: What Would You Do - 04/14 - 04/25/2014
... will not start. The technician checked the condition of the vehicle and found that there was no oil in the engine. He determined that it was a result of the oil filter housing cap gasket leaking. The technician removed the engine from the vehicle, disassembled...
DEF FLUID TOP OFF FOR CPO MAINTENANCE - 03/12/2019
... purchased 2 CPO maintenance visits. Vehicle is a Silverado Diesel that takes #10 quarts of oil, a filter and #10 DEF fluid. Typically, during their first 2 "free" oil changes, we got paid $85.00 (0600723). Now with CPO (0600213) we can...
What Would You Do? 08/08 - 10/14/2008
A customer with a 2004 Dodge Intrepid recently visited their local C/D/J dealership for an oil change. The vehicle had 32,421 miles on it. A few weeks after the service visit the customer was back in the service department with a concern of an oil leak...
Memorable Customers - 11/11/2008
... We had an elderly gentleman that would come in every month for something, whether it was an oil change or factory work. He just loved coming in to see us. He would visit with me at the cashier booth sometimes for hours. I would share my lunch with him...
Rules Have Reasons - 03/31/2008
... bays, one of which is an alignment rack. On a very busy Friday, we had a customer come in for an oil change. He was an eldery man who required a wheel chair to get around. He asked if he could pull his vehicle into the shop and go up on the lift with...
OP CODES LIST - 03/26/2012
Where could I find a list of Op Codes? Specifically, oil change. Thanks, EJ
Forum - 03/31/2023
Is your parts mark up higher than 40% mark up? Since I believe the oil change prices on the list are based on the 40% mark up, I usually have parts bring the parts back to the 40% amount and then it falls in line. We always look at the first...
MID ENGINE CORVETTE FIRST FREE SERVICE - 07/30/2020
... to include a required change of the transmission filter and fluid top off and includes the oil and filter change. GM's allowance for this is $205. Okay, that's fine and dandy, but... filter $191.86fluid $41.40oil $68.96filter $7.25So that's $309.47 and...
BULLETIN PI0562E - 12/27/2012
HAS ANYONE SUBMITTED A CLAIM ON THIS BULLETIN AND IF SO DID YOU INCLUDE THE OIL AND FILTER CHANGE WITH THE CLAIM??
gm message G-0000135297 - 10/29/2012
Labor Op Z2390 ..complimentary oil and filter change and tire rotation ,multi-poimt insp..how much goes in net amount..i cant seem to print the message THANKS
2014 certified service retail plan - 02/04/2014
is anyone else on this promotion 2014 Certified Service Retail Plan that takes the place of the Debit Cards..to change oil and filter, rotate tires, replaced brakes, and now Replace Battery..there are Labor Ops but do not list an amount to put in Net...
2015 TOP OFF DEF - 12/15/2014
We have had a couple of customers come in to have DEF topped off in between oil changes, has anyone else encountered this? Is so, have been able to charge it out separate from the $85.00 maintenance?
Re: Technician Training - 06/09/2015
... them pay and not kick on you. Otherwise I think the system will only allow them to do the warranty oil changes and PDI fluid add times. I don't have a bulletin number though. Sorry.......
Forum - 01/23/2017
Change oil??? I don't think so! There is no one to cover for me when I've been out either and I'm not sure that I would want someone mucking up the works. My advisors do the best they can and then I try and double check everything before I...
Re: ANY HYUNDAI PEOPLE OUT THERE I HAVE A QUESTION ABOUT THIS FREE OIL FILTER PROGRAM - 05/12/2009
... dealer through your open parts account. Do not bill this under warranty. Hyundai is looking for cp oil changes. op HM33 under cp and they will pay you back...
Re: RECALL - 02/16/2009
... dealer for 7 years, and yes, the Lexus people are the same. They don't even want to pay for their oil changes or air filters or even wipers anymore.......
Cadillac dealership with Drac if no Drac available - 02/25/2020
... for service? Most of our Cadillac customers think they are suppose to receive a vehicle even for oil changes and when is the cut off for a Cadillac customer receiving a vehicle is this only under bumper to bumper warranty?Format: Article...
Forum - 08/20/2021
... and we sold it to someone as a GMS discount vehicle 100 miles ago. It should have had its oil changed before the customer even got the vehicle. Sales department strikes again. ...
There is an on/off button? - 05/29/2009
Our service department changed the oil in a lady's car and did a safety inspection while she waited. When done, I pulled her car out front and met her in the lobby with her invoice. She paid the cashier and about 5 minutes later returned and was all upset...
Re: Help with SATURN car care maitenance plan - 05/12/2010
X3600 PAYS .9 @ CURRENT LABOR RATE WHICH INCLUDES CHANGE ENGINE OIL & FILTER (& TIRE ROTATION EVERY 6,000 MILES). X3610 PAYS 1.2 @ CURRENT LABOR RATE WHICH INCLUDES CHANGE ENGINE OIL & FILTER & BOTH AIR FILTERS AS NEEDED (THIS LABOR OP DOES NOT INCLUDE...
Re: Dexos credit submissions - 01/11/2013
... pay only RO, which has no warranty information in GWM, do you use the line that the original oil change was put on the jobcard or do you add a line? I have only been processing warranty 6 months and this is new to me. Just found out about the Dexos...
Complimentary Anniversary LOF Labor Op - 04/17/2012
Again, I must have missed the message that tells the labor ops for this: "Complimentary Oil Change, Tire Rotaion & 27 Point Vehicle Inspection offer to celebrate your anniversary. Congratulations on two years with your Buick from....." A Buick customer...
Forum - 02/09/2018
... perform the repair." She went back and forth with me a few times because we accidentally missed an oil change that was billed, I had to eat that because the check had already been cashed. I did get them reimbursed for tax and shop using this documentation...
Forum - 11/16/2018
... while to pinpoint something that doesn't pay that much. I tried billing a shuttle recently for an oil change but it didn't work. The same day loaner on a 2/24 I know better than to try....
Forum - 12/18/2018
UPDATE: As of 2019, vehicles will receive ONE maintenance to include an oil change, tire rotation and multi-point vehicle inspection. The customer (at time of vehicle delivery) will be given the option to purchase Optional...
Forum - 08/01/2018
... My advisors still miss it! We have an internal account to provide our clients with one free oil change if they purchased the vehicle here, they just back it out of warranty and bill it to that account. Ooops I didn't read your post carefully enough....
Dexos Oil - 12/22/2010
FYI: All 2011 vehicles are required to use engine oil with the dexos certification mark on the container. They are filled at the factory with dexos-approved engine oil. The 2011 owner's manual states- "Notice: Use only engine oil that is approved to...
Re: CBG PRE-OWNED LIMITED - 03/20/2012
On this plan.... what if its been close to 5000 miles so your oil needs changed ** but isnt a tire rotation every 7500 .... so you wouldnt need the tire rotation /// where does this scenerio fall within the plan ???
ZSET TRANSACTION FOR SLUDGE ENGINE - 12/08/2017
We had a customer come in with a Traverse that is still under Powertrain coverage, but has not changed his oil in roughly 30,000 miles. The oil is so thick it won't drain. The customer has no maintenance records. The vehicle needs an engine due to the...
Re: BULLETIN PI0562E - 12/28/2012
my service manager was asking about it i looked a he bulletin too didnt see where it said to change the oil and filter just curious what everyone else was doing, thanks for the imput
Forum - 09/19/2023
... later and say "it pays $xxx" like I am going to sit for 3 weeks waiting for a reply to submit an oil change. No instead they force us to increase our reject rate as we guess over and over until we hit the jackpot. And even after all that they don't update...
Forum - 08/01/2018
Have you looked at the transaction history on the bottom and see if it has had it's applicable oil changes?. Our top has shown them to be active before under applicable warranties even if they both have been used.
Emissions Coverage - 01/17/2012
... who else has had enough of all of these crazy Z ops for all of the different programs going on for oil changes? ...
Re: Emissions Coverage - 01/18/2012
... The longer I do this the more frustrating it gets. We've been getting all sorts of the Z op oil changes, everything from CPO maintenance to coupons and special offers....
Re: 2 year/30000 mile standard CPO maintenance plan - 08/31/2011
... Pre-ownded operations guide. Within the guide (near the end) will be a list of Z op's for the the oil changes and the dollar amount you can claim, also a list of op's that are covered under the warranty. Alot is Not covered!:) Hope this helps....
Change in Transmission Add Condition Documentation & Submission - 05/17/2010
#09-07-30-018A: Warranty Administration - Change in Automatic Transmission Add Condition Documentation and Claim Submission - (May 12, 2010) Everyone should review this....
Re: WIRING REPAIR LABOR OP/REQUIREMENT CHANGE - 09/20/2010
i just happen to have a wiring repair ..harness chaffed and shorted drivers seat frame..tech repaired and repositioned seat harness..tech said his grids do not go that far and neither do mine..where do we find the harness routing view doc id...oooh this ...
Re: WIRING REPAIR LABOR OP/REQUIREMENT CHANGE - 09/20/2010
... (this one would be harness routing views). Then the tech needs to choose WHICH harness and voila! Twenty steps later......hahahaha....
Re: WIRING REPAIR LABOR OP/REQUIREMENT CHANGE - 09/20/2010
thanks for your help ..i found what i was looking for..didnt need the tech's help..sure do like it when i learn something new doing this job....
Re: WIRING REPAIR LABOR OP/REQUIREMENT CHANGE - 09/21/2010
[quote] CONNIEV: thanks for your help ..i found what i was looking for..didnt need the tech's help..sure do like it when i learn something new doing this job.... [/quote] So your tech is having YOU look up the location of the failed part on the grid? ...
Re: WIRING REPAIR LABOR OP/REQUIREMENT CHANGE - 09/21/2010
not really he is good at putting enough info on tickets.i did ask him about it dont think he knew about the bulletin and his grids didnt go far enough..he knows how to look it up now...thanks for the info
WIRING REPAIR LABOR OP/REQUIREMENT CHANGE - 05/04/2010
Just a heads up-there are new labor ops and submission requirements for wiring repairs on 2010 and newer vehicles. Check out bulletin 10-00-89-005. The new labor ops are in the LTG now. I just bet the techs are gonna love this one! ;-)
Re: WIRING REPAIR LABOR OP/REQUIREMENT CHANGE - 05/04/2010
Thanks Mark! My techs are already rolling their eyes at me! LOL!
Re: WIRING REPAIR LABOR OP/REQUIREMENT CHANGE - 05/04/2010
Can't take too much credit-I found it on another board, but wanted to pass along the info!
Re: WIRING REPAIR LABOR OP/REQUIREMENT CHANGE - 05/05/2010
Thanks Mark!
Labor Op Time Change - 10/23/2007
The labor time for a power steering gear replacement was reduced to 2.2 hours, effective October 9, 2007 for the 2005-2007 Dodge Caravan and Chrysler Town & Country. The labor operation, 19-00-01-05, previously paid 3.1 hours. The time was reduced due ...
GMVIS Changes - 05/29/2008
Anyone else noticed the new fields showing in GMVIS? There is now a Check History section located under the Claim History section on the Summary page. And if you go into the Claim History page it now also shows auth code and person, and also line total ...
Re: GMVIS Changes - 06/02/2008
INTERESTING---WILL BE GREAT FOR VEHICLE VIS WHEN NEEDED. NOT ALL DOLLAR AMOUNTS SHOW UP FOR ALL VEHICLES
... while to pinpoint something that doesn't pay that much. I tried billing a shuttle recently for an oil change but it didn't work. The same day loaner on a 2/24 I know better than to try....
Forum - 12/18/2018
UPDATE: As of 2019, vehicles will receive ONE maintenance to include an oil change, tire rotation and multi-point vehicle inspection. The customer (at time of vehicle delivery) will be given the option to purchase Optional...
Forum - 08/01/2018
... My advisors still miss it! We have an internal account to provide our clients with one free oil change if they purchased the vehicle here, they just back it out of warranty and bill it to that account. Ooops I didn't read your post carefully enough....
Dexos Oil - 12/22/2010
FYI: All 2011 vehicles are required to use engine oil with the dexos certification mark on the container. They are filled at the factory with dexos-approved engine oil. The 2011 owner's manual states- "Notice: Use only engine oil that is approved to...
Re: CBG PRE-OWNED LIMITED - 03/20/2012
On this plan.... what if its been close to 5000 miles so your oil needs changed ** but isnt a tire rotation every 7500 .... so you wouldnt need the tire rotation /// where does this scenerio fall within the plan ???
ZSET TRANSACTION FOR SLUDGE ENGINE - 12/08/2017
We had a customer come in with a Traverse that is still under Powertrain coverage, but has not changed his oil in roughly 30,000 miles. The oil is so thick it won't drain. The customer has no maintenance records. The vehicle needs an engine due to the...
Re: BULLETIN PI0562E - 12/28/2012
my service manager was asking about it i looked a he bulletin too didnt see where it said to change the oil and filter just curious what everyone else was doing, thanks for the imput
Forum - 09/19/2023
... later and say "it pays $xxx" like I am going to sit for 3 weeks waiting for a reply to submit an oil change. No instead they force us to increase our reject rate as we guess over and over until we hit the jackpot. And even after all that they don't update...
Forum - 08/01/2018
Have you looked at the transaction history on the bottom and see if it has had it's applicable oil changes?. Our top has shown them to be active before under applicable warranties even if they both have been used.
Emissions Coverage - 01/17/2012
... who else has had enough of all of these crazy Z ops for all of the different programs going on for oil changes? ...
Re: Emissions Coverage - 01/18/2012
... The longer I do this the more frustrating it gets. We've been getting all sorts of the Z op oil changes, everything from CPO maintenance to coupons and special offers....
Re: 2 year/30000 mile standard CPO maintenance plan - 08/31/2011
... Pre-ownded operations guide. Within the guide (near the end) will be a list of Z op's for the the oil changes and the dollar amount you can claim, also a list of op's that are covered under the warranty. Alot is Not covered!:) Hope this helps....
Change in Transmission Add Condition Documentation & Submission - 05/17/2010
#09-07-30-018A: Warranty Administration - Change in Automatic Transmission Add Condition Documentation and Claim Submission - (May 12, 2010) Everyone should review this....
Re: WIRING REPAIR LABOR OP/REQUIREMENT CHANGE - 09/20/2010
i just happen to have a wiring repair ..harness chaffed and shorted drivers seat frame..tech repaired and repositioned seat harness..tech said his grids do not go that far and neither do mine..where do we find the harness routing view doc id...oooh this ...
Re: WIRING REPAIR LABOR OP/REQUIREMENT CHANGE - 09/20/2010
... (this one would be harness routing views). Then the tech needs to choose WHICH harness and voila! Twenty steps later......hahahaha....
Re: WIRING REPAIR LABOR OP/REQUIREMENT CHANGE - 09/20/2010
thanks for your help ..i found what i was looking for..didnt need the tech's help..sure do like it when i learn something new doing this job....
Re: WIRING REPAIR LABOR OP/REQUIREMENT CHANGE - 09/21/2010
[quote] CONNIEV: thanks for your help ..i found what i was looking for..didnt need the tech's help..sure do like it when i learn something new doing this job.... [/quote] So your tech is having YOU look up the location of the failed part on the grid? ...
Re: WIRING REPAIR LABOR OP/REQUIREMENT CHANGE - 09/21/2010
not really he is good at putting enough info on tickets.i did ask him about it dont think he knew about the bulletin and his grids didnt go far enough..he knows how to look it up now...thanks for the info
WIRING REPAIR LABOR OP/REQUIREMENT CHANGE - 05/04/2010
Just a heads up-there are new labor ops and submission requirements for wiring repairs on 2010 and newer vehicles. Check out bulletin 10-00-89-005. The new labor ops are in the LTG now. I just bet the techs are gonna love this one! ;-)
Re: WIRING REPAIR LABOR OP/REQUIREMENT CHANGE - 05/04/2010
Thanks Mark! My techs are already rolling their eyes at me! LOL!
Re: WIRING REPAIR LABOR OP/REQUIREMENT CHANGE - 05/04/2010
Can't take too much credit-I found it on another board, but wanted to pass along the info!
Re: WIRING REPAIR LABOR OP/REQUIREMENT CHANGE - 05/05/2010
Thanks Mark!
Labor Op Time Change - 10/23/2007
The labor time for a power steering gear replacement was reduced to 2.2 hours, effective October 9, 2007 for the 2005-2007 Dodge Caravan and Chrysler Town & Country. The labor operation, 19-00-01-05, previously paid 3.1 hours. The time was reduced due ...
GMVIS Changes - 05/29/2008
Anyone else noticed the new fields showing in GMVIS? There is now a Check History section located under the Claim History section on the Summary page. And if you go into the Claim History page it now also shows auth code and person, and also line total ...
Re: GMVIS Changes - 06/02/2008
INTERESTING---WILL BE GREAT FOR VEHICLE VIS WHEN NEEDED. NOT ALL DOLLAR AMOUNTS SHOW UP FOR ALL VEHICLES
OLH Policy Changed? - 11/29/2017
To my understanding, OLH can be authorized prior to submission ever since the change to the policy in July. A claim of ours got rejected saying that the authorization was prior to the first punch (which SM management did accidentally write the wrong...
Suggested change to how GMGlobal rejects claims...just putting it out there:) - 08/31/2017
When submitting a claim, it would be nice if the claims would reject for things that we can change prior to them going to GM Authorization. For example, I submitted a claim that had an electronic exchange component on it. The claim also had...
Service Management Authorization POLICY CHANGES - 07/18/2017
... to published labor times in the LTG has been eliminated. We'll be covering these policy changes & more in the August edition of the Warranty News!...
LTG change - 11/07/2012
Just curious. Has anyone had a LTG change in the middle of your repair? I have a claim that the tech performed an alignment and tow adjustment on however it kept rejecting. When I contacted the DBC, they informed me that because my ticket opened on...
Sign in Change - 06/21/2012
Is it just me, or did the sign on change for J&L? I used to get the yellow drop down screen to sign in on, and now it's totally different. It's not nice to throw the blonde something new, I don't do well with change. Just curious if anyone else has...
Re: Sign in Change - 06/21/2012
H...
Re: Sign in Change - 06/21/2012
I did notice the sign in change , i am not blonde but at my age change does take geting used to...
Transfer Case Assembies PQC change verification? - 01/24/2017
Just want to clarify...PQC requirements on transer case assemblies have been discontinued, but do we still need to do cost / comparision sheets for them?
Shuttle as seperate line, paycode change approval? - 11/29/2016
My Advisor's create seperate lines for Shuttles on their RO's. They tend to start them out as "C" customer pay...my question is, do we need paycode change approval's for Shuttles when I am submitting them through warranty?
Changes to Policies and Procedures - 09/01/2016
I would love to see some way of highlighting changes to Policies and Procedures. I feel like I have to "discover" them myself by happening upon them reading an article and knowing it's a change. A possible way to do this is just by simply creating some...
Special Coverage Transaction Submission Changes - 05/26/2016
Is it just me that takes issue with this new policy? Reference Number GCUS-9-2124 message tells us we MUST ALWAYS USE the special coverage labor operation and time if we perform a repair that is related to a special coverage. We just replaced a Emission ...
Re: Special Coverage Transaction Submission Changes - 05/26/2016
i had a claim last week replacing the nox sensors and there was an spa for this repair . i have gone thru the lists of spa's several times yes there should be an easier way..
Towing changes - 03/19/2024
Soo if you read in the new P&P one of the changes is to towing which is not covered beyond 25 miles,,,so what happens when the tow arrives and it is 30 miles,,,are we supposed to some how figure out how much to charge the owner??!! ...
Claim oil? - 11/15/2021
HiWe have a vehicle with only 3,419 miles that came in with the engine oil level low. We put in a quart of oil and are starting an oil consumption test. Is there anyway to claim the time and oil?Thanks for any ideas.
Retail Radio changed to Policy claim - 03/20/2020
... claim currently and the claims reviewer at GM said I have to remove the part as it is an exchange unit. How do you all handle this situation? Advise greatly needed! Thanks!...
Can I change my username? - 08/27/2019
I am trying to change my username. Is this possible?
Forum - 08/21/2017
... our dealership. We write a job card , let the vehicle sit a few minutes . Then we check the oil level and note it on the job card . If for example the vehicle is an equinox thier is a good chance thier is a special policy to check into for oil...
17019 and the Oil - 02/07/2017
... need it done. I ended up calling the DBC because the parts information on submitting the oil was actually contradicting. In one part of the bulletin it says you MUST use the part numbers listed, which I took as billing the oil out with a...
Forum - 01/11/2024
First maintenance services includes an ACDelco Oil and Filter Change, 4-Wheel Tire Rotation, and a MPVI. Refer to the specific program guide (e.g. GMC Pro Grade Protection) for additional detail. The guides are available in the Warranty Resource Cent...
N212326940 CUSTOMER SATISFACTION PROGRAM oil cooler lines - 04/20/2023
We had a vehicle come in with major engine damage. The cause of this was leaking oil cooler lines. After doing repair vs replace, the vehicle needs an engine. Would this be covered as consequential damage under N212326940? &nbs...
Oil Life Percentage Documentation Responsibility - 12/17/2019
Hey,Is it a particular position that is supposed to document the oil life percentage? I read something years ago that items that can be checked without lifting the hood should be part of the advisor's responsibility.
oil leak (10 seals/gaskets!) - 05/07/2020
Having a hard time locating an appropriate Op code. Tech had an "oil pan to be leaking due to insufficient sealing." "removed and resealed oil pan"10 seals or gaskets replaced, various bolts and sealant. 6 separate clock punches totaling...
Oil consumption. - 05/10/2022
I have a medium duty claim that the vehicle came 6 quarts low on oil, we added the oil and started a consumption test. That being said I cannot use a CCND since there are parts, anyone have an idea what I can use to submit?
Oil Leak Question - 11/30/2022
I have a ticket where there was an oil leak and the correction was to re-seal the oil pan. Which Labor Op should I use? I can't find one for re-sealing the oil pan? THe tech logged 1.6 hours on the job for finding the leak, cleaning...
DIESEL COVERAGE - OIL PAN VS RESEAL - 02/14/2017
I have a 2015 Sierra 2500 -- the oil pan is leaking, we "resealed" only. The pan would be covered under the Coverage D - but would the reseal be 3/50 ??
To my understanding, OLH can be authorized prior to submission ever since the change to the policy in July. A claim of ours got rejected saying that the authorization was prior to the first punch (which SM management did accidentally write the wrong...
Suggested change to how GMGlobal rejects claims...just putting it out there:) - 08/31/2017
When submitting a claim, it would be nice if the claims would reject for things that we can change prior to them going to GM Authorization. For example, I submitted a claim that had an electronic exchange component on it. The claim also had...
Service Management Authorization POLICY CHANGES - 07/18/2017
... to published labor times in the LTG has been eliminated. We'll be covering these policy changes & more in the August edition of the Warranty News!...
LTG change - 11/07/2012
Just curious. Has anyone had a LTG change in the middle of your repair? I have a claim that the tech performed an alignment and tow adjustment on however it kept rejecting. When I contacted the DBC, they informed me that because my ticket opened on...
Sign in Change - 06/21/2012
Is it just me, or did the sign on change for J&L? I used to get the yellow drop down screen to sign in on, and now it's totally different. It's not nice to throw the blonde something new, I don't do well with change. Just curious if anyone else has...
Re: Sign in Change - 06/21/2012
H...
Re: Sign in Change - 06/21/2012
I did notice the sign in change , i am not blonde but at my age change does take geting used to...
Transfer Case Assembies PQC change verification? - 01/24/2017
Just want to clarify...PQC requirements on transer case assemblies have been discontinued, but do we still need to do cost / comparision sheets for them?
Shuttle as seperate line, paycode change approval? - 11/29/2016
My Advisor's create seperate lines for Shuttles on their RO's. They tend to start them out as "C" customer pay...my question is, do we need paycode change approval's for Shuttles when I am submitting them through warranty?
Changes to Policies and Procedures - 09/01/2016
I would love to see some way of highlighting changes to Policies and Procedures. I feel like I have to "discover" them myself by happening upon them reading an article and knowing it's a change. A possible way to do this is just by simply creating some...
Special Coverage Transaction Submission Changes - 05/26/2016
Is it just me that takes issue with this new policy? Reference Number GCUS-9-2124 message tells us we MUST ALWAYS USE the special coverage labor operation and time if we perform a repair that is related to a special coverage. We just replaced a Emission ...
Re: Special Coverage Transaction Submission Changes - 05/26/2016
i had a claim last week replacing the nox sensors and there was an spa for this repair . i have gone thru the lists of spa's several times yes there should be an easier way..
Towing changes - 03/19/2024
Soo if you read in the new P&P one of the changes is to towing which is not covered beyond 25 miles,,,so what happens when the tow arrives and it is 30 miles,,,are we supposed to some how figure out how much to charge the owner??!! ...
Claim oil? - 11/15/2021
HiWe have a vehicle with only 3,419 miles that came in with the engine oil level low. We put in a quart of oil and are starting an oil consumption test. Is there anyway to claim the time and oil?Thanks for any ideas.
Retail Radio changed to Policy claim - 03/20/2020
... claim currently and the claims reviewer at GM said I have to remove the part as it is an exchange unit. How do you all handle this situation? Advise greatly needed! Thanks!...
Can I change my username? - 08/27/2019
I am trying to change my username. Is this possible?
Forum - 08/21/2017
... our dealership. We write a job card , let the vehicle sit a few minutes . Then we check the oil level and note it on the job card . If for example the vehicle is an equinox thier is a good chance thier is a special policy to check into for oil...
17019 and the Oil - 02/07/2017
... need it done. I ended up calling the DBC because the parts information on submitting the oil was actually contradicting. In one part of the bulletin it says you MUST use the part numbers listed, which I took as billing the oil out with a...
Forum - 01/11/2024
First maintenance services includes an ACDelco Oil and Filter Change, 4-Wheel Tire Rotation, and a MPVI. Refer to the specific program guide (e.g. GMC Pro Grade Protection) for additional detail. The guides are available in the Warranty Resource Cent...
N212326940 CUSTOMER SATISFACTION PROGRAM oil cooler lines - 04/20/2023
We had a vehicle come in with major engine damage. The cause of this was leaking oil cooler lines. After doing repair vs replace, the vehicle needs an engine. Would this be covered as consequential damage under N212326940? &nbs...
Oil Life Percentage Documentation Responsibility - 12/17/2019
Hey,Is it a particular position that is supposed to document the oil life percentage? I read something years ago that items that can be checked without lifting the hood should be part of the advisor's responsibility.
oil leak (10 seals/gaskets!) - 05/07/2020
Having a hard time locating an appropriate Op code. Tech had an "oil pan to be leaking due to insufficient sealing." "removed and resealed oil pan"10 seals or gaskets replaced, various bolts and sealant. 6 separate clock punches totaling...
Oil consumption. - 05/10/2022
I have a medium duty claim that the vehicle came 6 quarts low on oil, we added the oil and started a consumption test. That being said I cannot use a CCND since there are parts, anyone have an idea what I can use to submit?
Oil Leak Question - 11/30/2022
I have a ticket where there was an oil leak and the correction was to re-seal the oil pan. Which Labor Op should I use? I can't find one for re-sealing the oil pan? THe tech logged 1.6 hours on the job for finding the leak, cleaning...
DIESEL COVERAGE - OIL PAN VS RESEAL - 02/14/2017
I have a 2015 Sierra 2500 -- the oil pan is leaking, we "resealed" only. The pan would be covered under the Coverage D - but would the reseal be 3/50 ??
Oil Consumption Test - 08/15/2017
I keep getting mixed answers to whether or not we can claim starting a oil consumption test under warranty or not ??? Looking for guidence on this matter - please!
When necessary to replace the camshaft cover and the crankshaft front oil seal - 10/10/2017
... way to submit when it is necessary to replace both the camshaft cover and the crankshaft front oil seal? Our experience is they will pay with no problems if submitted separately or if they are submitted together under 4060930. If submitting...
Adding Oil during PDI? - 01/16/2018
Would anyone be able to tell me how we submit for oil added during a Pre-delivery Inspection? What labor operation to use, does the part number go in Misc, would it be ZReg, and does it need GM Auth?
OIL LIFE % on MAINTENANCE CLAIMS - 01/19/2018
WHERE CAN I FIND THE POLICY THAT STATES OIL LIFE % MUST BE DOCUMENTED ON THE JOBCARD OR INVOICE? I CANNOT FIND IT IN P&P NOR DID I FIND IT IN THE WARRANTY MANUAL. BUT I KNOW I HAVE READ IT SOMEWHERE.Where can I find the policy that states...
Oil Consumption - 11/22/2013
I have a 2012 Silverado with a oil consumption concern. Tech has checked vehicle for leak and none have been found. We will be giving customer chart to track consumption. Is there an op code to pay my tech for his time.
Re: Oil Consumption - 12/03/2013
Recently, we had a situation, where the groove for the snap ring, in the piston pin bore, appeared to be cut incorrectly. This allowed the pin to slide out and rub against the cylinder wall, causing a massive gouge. Unless you have scope in your shop, ...
PROP SHAFT FRT SLIP YOKE OIL SEAL (LABOR OP ????) - 08/12/2008
I HAVE A REJECTED CLAIM: SUBMITTED UNDER F1280 FOR PT#24232325 VIN#1GNEC13VX4J121085 2004 TAHOE ---- DONT KNOW WHAT ELSE TO TRY ????
Re: PROP SHAFT FRT SLIP YOKE OIL SEAL (LABOR OP ????) - 08/12/2008
Part group is 4.318, all K operations in my book-maybe K4250? Not sure on this one, sorry :-(
Re: PROP SHAFT FRT SLIP YOKE OIL SEAL (LABOR OP ????) - 08/12/2008
I did some digging and here are a couple of lops to try, F2022 front pinion seal or K6360 ext housing rear seal. really dont see how the F2022 would work since it isnt four wheel drive but according to part number it will match up to the labor op. Hope ...
Re: PROP SHAFT FRT SLIP YOKE OIL SEAL (LABOR OP ????) - 08/12/2008
K6360 IS THE PROPER LABOR OP FOR THAT APPLICATION 2WD TAHOE.
Re: PROP SHAFT FRT SLIP YOKE OIL SEAL (LABOR OP ????) - 08/12/2008
K6360 IS WHAT I TRIED 1ST - BUT IT REJECTED: PART # INCOMPATIBLE TO LABOR OP.... I HAVE ALSO TRIED K4163 ALREADY
Re: PROP SHAFT FRT SLIP YOKE OIL SEAL (LABOR OP ????) - 08/12/2008
THE PART# IS FOR REAR TRANS OUT PUT SEAL & LABOR OP IS FOR REPLACEMENT OF THAT SEAL,I THINK AT THIS POINT I WOULD USE K6360 & PUT THE SEAL IN NET AMT.HOPE THIS WORKS FOR YOU.
Re: PROP SHAFT FRT SLIP YOKE OIL SEAL (LABOR OP ????) - 08/12/2008
Had parts dept bring up a picture of this part number.this is rear seal in ext housing.K6360 should be right lbrop. would call DBC,most likely a system issue.hope this helps.
REAR DIFFERENTIAL GEAR OIL - 08/18/2008
I HAVE A 2007 GMC ACADIA, CAME IN FOR GRINDING NOISE HEARD - WE CHANGED REAR DIFF GEAR OIL PT#89021677 (QTY-2), I USED F2159 AND IT REJECTED FOR PT# INCOMPATIBLE TO LABOR OP & PARTS AMOUNT EXCESSIVE, BEYOND AUTH LIMIT I MUST BE HAVING A "BRAIN CRAMP"...
Re: REAR DIFFERENTIAL GEAR OIL - 08/19/2008
the only thing i might try is to put the gear oil in net item and resubmit.I know fluids ect will not work as a failed part.might have to h-route with comments,closest labor op and oil in net.
Re: REAR DIFFERENTIAL GEAR OIL - 08/19/2008
I've just had the same scenario with a reject for part incompatible. I had to H route for payment using "closest-to-op, fluid in net. I hope this one gets reviewed!!! I hate it when they don't have labor ops to cover the jobs!! B.C.
OIL CONSUMPTION TESTING.... - 08/13/2009
HOW DO OTHERS HANDLE "OIL CONSUMPTION TEST CLAIMS" - THERE IS NOTHING REALLY TO CLAIM IS THERE ???
Re: OIL CONSUMPTION TESTING.... - 08/13/2009
For oil consumption tests the advisor writes an r.o. for documentation purpose only, but we never claim anthing for it.
Re: OIL CONSUMPTION TESTING.... - 08/19/2009
You can claim the dye used in net though, can't you? We just had one of these at our dealership and the answer we got from our DSM was "call TAC and find out what to do." - Thanks for the help! TAC thought we were nuts by the way!
ENG OIL PRESS GAUGE SENSOR (LABOR OP) - 03/09/2009
1989 GMC G3500 - 1GTGG35K8K7501704 REPLACED PT#10069218 "ENG OIL PRESS GAUGE SENSOR" .... UNABLE TO LOCATE OP CODE, HAVE CHECKED PART GRP TO LABOR OP --- ANY ASST GREATLY APPRECIATED
Re: ENG OIL PRESS GAUGE SENSOR (LABOR OP) - 03/09/2009
will have to use op code from 98 model year as labor time guide only goes back 10yrs.would use N2220 switch- engine oil pressure sender-replace.
Oil leak diagnosis - 03/25/2009
Has anyone heard of getting any time for an oil leak diagnosis? For example - putting in the dye to see where the oil leak is? One of my techs was asking, thought he saw something on this. Can't say I have seen anything - does anyone know?
Re: Oil leak diagnosis - 03/25/2009
Other than including time when doing a repair, the only leak diag time I know of is for A/C, not oil leaks. We have occasionally put dye in, cleaned the engine really well, allowed the customer to drive it for a few days & return for inspection. If...
Re: Oil leak diagnosis - 03/25/2009
We use a customer concerned not duplicated labor op for checking out and adding dye, varying time according to what was done. The CCND op actually allows for dye to be listed in the parts field. If all the tech does is add dye we run the CCND for the ...
Re: Oil leak diagnosis - 03/25/2009
Thanks for that post Mark,that was one of the ? I had been wanting ask at the meetings, I had been taking the dye off of the RO
I keep getting mixed answers to whether or not we can claim starting a oil consumption test under warranty or not ??? Looking for guidence on this matter - please!
When necessary to replace the camshaft cover and the crankshaft front oil seal - 10/10/2017
... way to submit when it is necessary to replace both the camshaft cover and the crankshaft front oil seal? Our experience is they will pay with no problems if submitted separately or if they are submitted together under 4060930. If submitting...
Adding Oil during PDI? - 01/16/2018
Would anyone be able to tell me how we submit for oil added during a Pre-delivery Inspection? What labor operation to use, does the part number go in Misc, would it be ZReg, and does it need GM Auth?
OIL LIFE % on MAINTENANCE CLAIMS - 01/19/2018
WHERE CAN I FIND THE POLICY THAT STATES OIL LIFE % MUST BE DOCUMENTED ON THE JOBCARD OR INVOICE? I CANNOT FIND IT IN P&P NOR DID I FIND IT IN THE WARRANTY MANUAL. BUT I KNOW I HAVE READ IT SOMEWHERE.Where can I find the policy that states...
Oil Consumption - 11/22/2013
I have a 2012 Silverado with a oil consumption concern. Tech has checked vehicle for leak and none have been found. We will be giving customer chart to track consumption. Is there an op code to pay my tech for his time.
Re: Oil Consumption - 12/03/2013
Recently, we had a situation, where the groove for the snap ring, in the piston pin bore, appeared to be cut incorrectly. This allowed the pin to slide out and rub against the cylinder wall, causing a massive gouge. Unless you have scope in your shop, ...
PROP SHAFT FRT SLIP YOKE OIL SEAL (LABOR OP ????) - 08/12/2008
I HAVE A REJECTED CLAIM: SUBMITTED UNDER F1280 FOR PT#24232325 VIN#1GNEC13VX4J121085 2004 TAHOE ---- DONT KNOW WHAT ELSE TO TRY ????
Re: PROP SHAFT FRT SLIP YOKE OIL SEAL (LABOR OP ????) - 08/12/2008
Part group is 4.318, all K operations in my book-maybe K4250? Not sure on this one, sorry :-(
Re: PROP SHAFT FRT SLIP YOKE OIL SEAL (LABOR OP ????) - 08/12/2008
I did some digging and here are a couple of lops to try, F2022 front pinion seal or K6360 ext housing rear seal. really dont see how the F2022 would work since it isnt four wheel drive but according to part number it will match up to the labor op. Hope ...
Re: PROP SHAFT FRT SLIP YOKE OIL SEAL (LABOR OP ????) - 08/12/2008
K6360 IS THE PROPER LABOR OP FOR THAT APPLICATION 2WD TAHOE.
Re: PROP SHAFT FRT SLIP YOKE OIL SEAL (LABOR OP ????) - 08/12/2008
K6360 IS WHAT I TRIED 1ST - BUT IT REJECTED: PART # INCOMPATIBLE TO LABOR OP.... I HAVE ALSO TRIED K4163 ALREADY
Re: PROP SHAFT FRT SLIP YOKE OIL SEAL (LABOR OP ????) - 08/12/2008
THE PART# IS FOR REAR TRANS OUT PUT SEAL & LABOR OP IS FOR REPLACEMENT OF THAT SEAL,I THINK AT THIS POINT I WOULD USE K6360 & PUT THE SEAL IN NET AMT.HOPE THIS WORKS FOR YOU.
Re: PROP SHAFT FRT SLIP YOKE OIL SEAL (LABOR OP ????) - 08/12/2008
Had parts dept bring up a picture of this part number.this is rear seal in ext housing.K6360 should be right lbrop. would call DBC,most likely a system issue.hope this helps.
REAR DIFFERENTIAL GEAR OIL - 08/18/2008
I HAVE A 2007 GMC ACADIA, CAME IN FOR GRINDING NOISE HEARD - WE CHANGED REAR DIFF GEAR OIL PT#89021677 (QTY-2), I USED F2159 AND IT REJECTED FOR PT# INCOMPATIBLE TO LABOR OP & PARTS AMOUNT EXCESSIVE, BEYOND AUTH LIMIT I MUST BE HAVING A "BRAIN CRAMP"...
Re: REAR DIFFERENTIAL GEAR OIL - 08/19/2008
the only thing i might try is to put the gear oil in net item and resubmit.I know fluids ect will not work as a failed part.might have to h-route with comments,closest labor op and oil in net.
Re: REAR DIFFERENTIAL GEAR OIL - 08/19/2008
I've just had the same scenario with a reject for part incompatible. I had to H route for payment using "closest-to-op, fluid in net. I hope this one gets reviewed!!! I hate it when they don't have labor ops to cover the jobs!! B.C.
OIL CONSUMPTION TESTING.... - 08/13/2009
HOW DO OTHERS HANDLE "OIL CONSUMPTION TEST CLAIMS" - THERE IS NOTHING REALLY TO CLAIM IS THERE ???
Re: OIL CONSUMPTION TESTING.... - 08/13/2009
For oil consumption tests the advisor writes an r.o. for documentation purpose only, but we never claim anthing for it.
Re: OIL CONSUMPTION TESTING.... - 08/19/2009
You can claim the dye used in net though, can't you? We just had one of these at our dealership and the answer we got from our DSM was "call TAC and find out what to do." - Thanks for the help! TAC thought we were nuts by the way!
ENG OIL PRESS GAUGE SENSOR (LABOR OP) - 03/09/2009
1989 GMC G3500 - 1GTGG35K8K7501704 REPLACED PT#10069218 "ENG OIL PRESS GAUGE SENSOR" .... UNABLE TO LOCATE OP CODE, HAVE CHECKED PART GRP TO LABOR OP --- ANY ASST GREATLY APPRECIATED
Re: ENG OIL PRESS GAUGE SENSOR (LABOR OP) - 03/09/2009
will have to use op code from 98 model year as labor time guide only goes back 10yrs.would use N2220 switch- engine oil pressure sender-replace.
Oil leak diagnosis - 03/25/2009
Has anyone heard of getting any time for an oil leak diagnosis? For example - putting in the dye to see where the oil leak is? One of my techs was asking, thought he saw something on this. Can't say I have seen anything - does anyone know?
Re: Oil leak diagnosis - 03/25/2009
Other than including time when doing a repair, the only leak diag time I know of is for A/C, not oil leaks. We have occasionally put dye in, cleaned the engine really well, allowed the customer to drive it for a few days & return for inspection. If...
Re: Oil leak diagnosis - 03/25/2009
We use a customer concerned not duplicated labor op for checking out and adding dye, varying time according to what was done. The CCND op actually allows for dye to be listed in the parts field. If all the tech does is add dye we run the CCND for the ...
Re: Oil leak diagnosis - 03/25/2009
Thanks for that post Mark,that was one of the ? I had been wanting ask at the meetings, I had been taking the dye off of the RO
Re: Oil leak diagnosis - 03/26/2009
Thanks everyone! Your posts were very helpful!
Re: Oil leak diagnosis - 03/26/2009
Have you referred to page 3 of the J&L Program Manual in the Labor Op add-on guide pertaining to fluid leak analysis -- check it out, it may help
Re: Oil leak diagnosis - 03/27/2009
Thanks everyone!
Re: Oil leak diagnosis - 03/30/2009
This what I use for leaks as long as there is dye billed out comments for checking pressure in system. The labor time to perform a fluid leak analyze is 0.1 - 0.5 hr. This analyze time should be included in Regular Labor Hours for the labor code operation ...
Re: Oil leak diagnosis - 03/31/2009
[quote] Ken: This analyze time should be included in Regular Labor Hours for the labor code operation submitted for the repair of the leak. [/quote] So if there was no actual repair because they haven't detected the source of the leak, how do you know ...
Re: Oil leak diagnosis - 03/31/2009
[quote] Mark: . The CCND op actually allows for dye to be listed in the parts field. [/quote] Mark which CND are you using I have one here, it is a 2007 Pontiac G6. We did a dye test and diag. I used op J9994 for time and 3.15 in net for dye. Returned ...
Re: Oil leak diagnosis - 03/31/2009
You said you put the dye in net amt. Should go in the regular parts field- not net- and it should pay ok.
Re: Oil leak diagnosis - 03/31/2009
OK DO YOU USE PN 89022219.
Re: Oil leak diagnosis - 03/31/2009
Whatever GM part # is charged out by parts dept. for dye--I must admit I haven't paid attention to the part # charged out, and don't have one right now to check.
ANY HYUNDAI PEOPLE OUT THERE I HAVE A QUESTION ABOUT THIS FREE OIL FILTER PROGRAM - 05/05/2009
Re: ANY HYUNDAI PEOPLE OUT THERE I HAVE A QUESTION ABOUT THIS FREE OIL FILTER PROGRAM - 05/08/2009
This is not a warranty reimbursable program. The dealer may contact their DPSM to possibly mail the coupons in for reimbursement. (information from the Hyundai Warranty Hotline)
Re: OIL, LUBE, AND FILTER COUPONS.... - 03/10/2010
Tip for performing an Advanced Message Search in GlobalConnect: -Enter the Reference Number...G_0000041021(for example) -In the Message Status field make sure both Active and Archive boxes are checked (enables a broader search - current and past messages) ...
OIL, LUBE, AND FILTER COUPONS.... - 02/23/2010
DOES ANYONE HAVE INFORMATION ON WHAT YOU CAN CLAIM FOR ON THESE COUPONS WITH THE LO Z2228?? I CANT SEEM TO FIND THE MESSAGE THAT HAS THAT INFO...ANY HELP IS GREATLY APPRECIATED....THANKS IN ADVANCE
Re: OIL, LUBE, AND FILTER COUPONS.... - 02/23/2010
KATINA...... REF.NUMBER: PARTS / PROGRAMS AND PROMOTIONS / G_0000041021 SPO MESSAGE - SALES AND SERVICE PRIVATE FREE AGENT INCENTIVE PROGRAM - SERVICE OFFER INFORMATION HOPE THIS HELPS
Re: OIL, LUBE, AND FILTER COUPONS.... - 02/24/2010
THANK YOU SO MUCH!!! I HAVENT BEEN ABLE TO FIND IT EITHER!!! GLAD IM NOT ALONE....
Re: OIL, LUBE, AND FILTER COUPONS.... - 02/24/2010
I...
Re: OIL, LUBE, AND FILTER COUPONS.... - 02/24/2010
THANKS SOOOOO MUCH!! FAX NUMBER 580-223-1533...I APPRECIATE ALL YOUR HELP!!
OIL FILTER CAP SEAL "O-RING" REPLACEMENT - 11/15/2011
Looking for a labor op for PT#55353326 / oil filter cap seal "o-ring" for a 2010 Chev Aveo .... closest I can find is J0950 / oil filter or J0960 / oil filter adapter ????? Thanks ahead for any suggestions ??
Re: OIL FILTER CAP SEAL - 11/16/2011
i would use either one seems that is the closest operation ...
Re: Payment for Dye to Check for Oil Leak - 02/21/2012
[quote] AZALOS: Can I submit for the dye only this time or should I wait until we confirm leak and get the dye paid for with repair? [/quote] Yes, you can make the claim for dye under CCND but I usually just have the parts department bill it when they ...
Forum - 06/05/2017
Lube/oil/filter changes and tire rotation services under the 24/24 Smart Care Wrap 1 : Labor Operation 0600853 > Reimbursement $35 in net/miscellaneous. Recommend contacting GMPP if you continue to experience difficulty processing this transaction...
Sublet Excessive for Labor Operation - 07/31/2018
... head gasket, valve cover gasket, head bolts, intake gasket, exhaust manifold gasket. Changed oil and filter. Added coolant. Test drove. Operating to specs. ...
Simplifying Clocking Information - 07/20/2018
... If GM or GMPP is paying for any of the repair (includes recalls - does not include oil changes) clocking is required.· A minimum of two punches are required. One at the start of the repair and one at the...
What Would You Do - 12/18 - 11/29/2018
... piston damage. If the condition occurs, performance will be affected as well as an increase in oil consumption. The service engine light may illuminate indicating an engine misfire. The recall furthermore states that if the repair is not completed prior...
Forum - 01/10/2019
Oil changes are excluded (refer to the Warranty-like repairs exclusion list with P&P Article 2.1.1). Included customer pay job cards should contain repairs for defects in materials or workmanship that would be covered under a new vehicle warranty...
Thanks everyone! Your posts were very helpful!
Re: Oil leak diagnosis - 03/26/2009
Have you referred to page 3 of the J&L Program Manual in the Labor Op add-on guide pertaining to fluid leak analysis -- check it out, it may help
Re: Oil leak diagnosis - 03/27/2009
Thanks everyone!
Re: Oil leak diagnosis - 03/30/2009
This what I use for leaks as long as there is dye billed out comments for checking pressure in system. The labor time to perform a fluid leak analyze is 0.1 - 0.5 hr. This analyze time should be included in Regular Labor Hours for the labor code operation ...
Re: Oil leak diagnosis - 03/31/2009
[quote] Ken: This analyze time should be included in Regular Labor Hours for the labor code operation submitted for the repair of the leak. [/quote] So if there was no actual repair because they haven't detected the source of the leak, how do you know ...
Re: Oil leak diagnosis - 03/31/2009
[quote] Mark: . The CCND op actually allows for dye to be listed in the parts field. [/quote] Mark which CND are you using I have one here, it is a 2007 Pontiac G6. We did a dye test and diag. I used op J9994 for time and 3.15 in net for dye. Returned ...
Re: Oil leak diagnosis - 03/31/2009
You said you put the dye in net amt. Should go in the regular parts field- not net- and it should pay ok.
Re: Oil leak diagnosis - 03/31/2009
OK DO YOU USE PN 89022219.
Re: Oil leak diagnosis - 03/31/2009
Whatever GM part # is charged out by parts dept. for dye--I must admit I haven't paid attention to the part # charged out, and don't have one right now to check.
ANY HYUNDAI PEOPLE OUT THERE I HAVE A QUESTION ABOUT THIS FREE OIL FILTER PROGRAM - 05/05/2009
Re: ANY HYUNDAI PEOPLE OUT THERE I HAVE A QUESTION ABOUT THIS FREE OIL FILTER PROGRAM - 05/08/2009
This is not a warranty reimbursable program. The dealer may contact their DPSM to possibly mail the coupons in for reimbursement. (information from the Hyundai Warranty Hotline)
Re: OIL, LUBE, AND FILTER COUPONS.... - 03/10/2010
Tip for performing an Advanced Message Search in GlobalConnect: -Enter the Reference Number...G_0000041021(for example) -In the Message Status field make sure both Active and Archive boxes are checked (enables a broader search - current and past messages) ...
OIL, LUBE, AND FILTER COUPONS.... - 02/23/2010
DOES ANYONE HAVE INFORMATION ON WHAT YOU CAN CLAIM FOR ON THESE COUPONS WITH THE LO Z2228?? I CANT SEEM TO FIND THE MESSAGE THAT HAS THAT INFO...ANY HELP IS GREATLY APPRECIATED....THANKS IN ADVANCE
Re: OIL, LUBE, AND FILTER COUPONS.... - 02/23/2010
KATINA...... REF.NUMBER: PARTS / PROGRAMS AND PROMOTIONS / G_0000041021 SPO MESSAGE - SALES AND SERVICE PRIVATE FREE AGENT INCENTIVE PROGRAM - SERVICE OFFER INFORMATION HOPE THIS HELPS
Re: OIL, LUBE, AND FILTER COUPONS.... - 02/24/2010
THANK YOU SO MUCH!!! I HAVENT BEEN ABLE TO FIND IT EITHER!!! GLAD IM NOT ALONE....
Re: OIL, LUBE, AND FILTER COUPONS.... - 02/24/2010
I...
Re: OIL, LUBE, AND FILTER COUPONS.... - 02/24/2010
THANKS SOOOOO MUCH!! FAX NUMBER 580-223-1533...I APPRECIATE ALL YOUR HELP!!
OIL FILTER CAP SEAL "O-RING" REPLACEMENT - 11/15/2011
Looking for a labor op for PT#55353326 / oil filter cap seal "o-ring" for a 2010 Chev Aveo .... closest I can find is J0950 / oil filter or J0960 / oil filter adapter ????? Thanks ahead for any suggestions ??
Re: OIL FILTER CAP SEAL - 11/16/2011
i would use either one seems that is the closest operation ...
Re: Payment for Dye to Check for Oil Leak - 02/21/2012
[quote] AZALOS: Can I submit for the dye only this time or should I wait until we confirm leak and get the dye paid for with repair? [/quote] Yes, you can make the claim for dye under CCND but I usually just have the parts department bill it when they ...
Forum - 06/05/2017
Lube/oil/filter changes and tire rotation services under the 24/24 Smart Care Wrap 1 : Labor Operation 0600853 > Reimbursement $35 in net/miscellaneous. Recommend contacting GMPP if you continue to experience difficulty processing this transaction...
Sublet Excessive for Labor Operation - 07/31/2018
... head gasket, valve cover gasket, head bolts, intake gasket, exhaust manifold gasket. Changed oil and filter. Added coolant. Test drove. Operating to specs. ...
Simplifying Clocking Information - 07/20/2018
... If GM or GMPP is paying for any of the repair (includes recalls - does not include oil changes) clocking is required.· A minimum of two punches are required. One at the start of the repair and one at the...
What Would You Do - 12/18 - 11/29/2018
... piston damage. If the condition occurs, performance will be affected as well as an increase in oil consumption. The service engine light may illuminate indicating an engine misfire. The recall furthermore states that if the repair is not completed prior...
Forum - 01/10/2019
Oil changes are excluded (refer to the Warranty-like repairs exclusion list with P&P Article 2.1.1). Included customer pay job cards should contain repairs for defects in materials or workmanship that would be covered under a new vehicle warranty...
Forum - 01/18/2019
... the list of exclusions which includes repairs/services that are maintenance related such as; oil changes, tires, wiper blades, filters, belts, etc. I am not aware of any documentation that supports otherwise, such as omitting maintenance labor,...
Forum - 11/30/2022
i use the oil pan
How to get paid for dye testing? - 09/27/2018
Am I missing something, can anyone tell me? If a vehicle comes in with a concern of an oil leak. Tech couldn't visably see a leak, cleaned oil from the engine. Added dye. Customer drove vehicle and came back and no oil or dye is seen. ...
Forum - 02/08/2017
We - jlwarranty - also contacted the DBC to inquire about the allowed amount of oil for recall 17019. At this point there has not been a clarification for an updated dollar amount for the oil charged out in net item. While the specific...
Forum - 02/20/2017
Recommend submitting with the closest to labor operation, the oil pan, which carries Coverage Code D.
Re: coding fluid claims - 03/11/2009
GAS OIL GREASE
Re: need a labor op... - 07/17/2008
An oil pressure sender is at the back of the engine(usually),the oil level sender is in the pan.pressure sender is N2220
Re: Rental Car - 06/06/2013
... now. What I was trying to say... GM will not pay for rental or shuttle for Warrantiable (CPO) oil changes, anyway. Also, I recently discovered that GM does not reimburse shuttle or rental for repairs of less than 2.0 hours. Unless, they are overnig...
Forum - 12/12/2023
... can engage in this conversation. I have some maintenance charts that really make looking up the GM oil changes simple. I will PM you my email address and you can let me know if you would like a copy. I have 3 stores using it. We have a discount code...
Re: Sierra Pro Grade Protection - 06/17/2013
... Manuals and other Service/Parts Publications. The labour operation for reimbursement is: 0600683 (Oil, filter change, tire rotation, MPVI) Reimbursement Allowance: $35.00 ...
Re: Business Choice - 11/20/2013
... Program Guidelines, found in message G_0000158334, support the following covered services: lube, oil, filter change and single rear wheel tire rotation. **Dual rear wheel tire rotation may be eligible at the dealer's discretion, as stated under the "General"...
Re: Complaint Codes - 01/14/2013
ITS ABOUT TIME GM CHANGES THE CODES, THEY ARE SOO OUT DATED...
Re: no parts to return to wpc - 07/28/2014
that is true i forget things change !
Error 115 : Authorization required for Adjusted Transaction previously Adjusted. - 02/03/2017
... figured that they would look at it and then I would be able to make another change. Its been over a week now and its still in reject status and I cant make any changes to get the difference which im looking at and is a easy change to make, ...
Forum - 06/16/2017
WHAT I FOCUS ON IS REJECT RATE, AUTHORIZATION CHANGES, AVERAGE DAYS TO PROCESS.
Forum - 07/24/2017
i know right these are positive steps too but look out for the future changes !!
Forum - 10/17/2018
... have worked places where you write everything up as warranty (under 3/36) then if it isn't covered change it to COD. There are no authorizations required to change it FROM warranty only to change it TO warranty....
Re: PURCHASE ORDERS - 12/20/2007
You could change the price of the PO to zero if you can't void it.
More New Features - 09/20/2007
Display name can now be changed, which means that you can change what shows up in the forum and quiz competition.
Display Names - 09/28/2007
Display name can now be changed. Change your display name from CHNLXXXX to something more personable. Go to "My Account" to change yours.
Re: Increase in shuttle allowance - 10/08/2008
SHANNON--%0D%0A++++++03-00-89-013D+ELECTRONIC+EXCHANGE+PROGRAM+CHANGES+++
Re: Service Agent Summary Report - 06/28/2010
I'm not sure, but I have always had it since we changed to Global.
Re: Transfer Case Warranty - 08/20/2010
Thank you Brian! I thought it had changed
LIfetime Warranty - 05/11/2010
Does anyone know if there is a change made in how to claim lifetime parts?
Forum - 03/15/2024
... at your Dealership. At mine, frequently the advisors write up as customer pay, then my lines get changed to warranty. Parts bills out as customer pay, advisor doesn't let parts know to change the prices to warranty, I submit, GM pays warranty, and I...
... the list of exclusions which includes repairs/services that are maintenance related such as; oil changes, tires, wiper blades, filters, belts, etc. I am not aware of any documentation that supports otherwise, such as omitting maintenance labor,...
Forum - 11/30/2022
i use the oil pan
How to get paid for dye testing? - 09/27/2018
Am I missing something, can anyone tell me? If a vehicle comes in with a concern of an oil leak. Tech couldn't visably see a leak, cleaned oil from the engine. Added dye. Customer drove vehicle and came back and no oil or dye is seen. ...
Forum - 02/08/2017
We - jlwarranty - also contacted the DBC to inquire about the allowed amount of oil for recall 17019. At this point there has not been a clarification for an updated dollar amount for the oil charged out in net item. While the specific...
Forum - 02/20/2017
Recommend submitting with the closest to labor operation, the oil pan, which carries Coverage Code D.
Re: coding fluid claims - 03/11/2009
GAS OIL GREASE
Re: need a labor op... - 07/17/2008
An oil pressure sender is at the back of the engine(usually),the oil level sender is in the pan.pressure sender is N2220
Re: Rental Car - 06/06/2013
... now. What I was trying to say... GM will not pay for rental or shuttle for Warrantiable (CPO) oil changes, anyway. Also, I recently discovered that GM does not reimburse shuttle or rental for repairs of less than 2.0 hours. Unless, they are overnig...
Forum - 12/12/2023
... can engage in this conversation. I have some maintenance charts that really make looking up the GM oil changes simple. I will PM you my email address and you can let me know if you would like a copy. I have 3 stores using it. We have a discount code...
Re: Sierra Pro Grade Protection - 06/17/2013
... Manuals and other Service/Parts Publications. The labour operation for reimbursement is: 0600683 (Oil, filter change, tire rotation, MPVI) Reimbursement Allowance: $35.00 ...
Re: Business Choice - 11/20/2013
... Program Guidelines, found in message G_0000158334, support the following covered services: lube, oil, filter change and single rear wheel tire rotation. **Dual rear wheel tire rotation may be eligible at the dealer's discretion, as stated under the "General"...
Re: Complaint Codes - 01/14/2013
ITS ABOUT TIME GM CHANGES THE CODES, THEY ARE SOO OUT DATED...
Re: no parts to return to wpc - 07/28/2014
that is true i forget things change !
Error 115 : Authorization required for Adjusted Transaction previously Adjusted. - 02/03/2017
... figured that they would look at it and then I would be able to make another change. Its been over a week now and its still in reject status and I cant make any changes to get the difference which im looking at and is a easy change to make, ...
Forum - 06/16/2017
WHAT I FOCUS ON IS REJECT RATE, AUTHORIZATION CHANGES, AVERAGE DAYS TO PROCESS.
Forum - 07/24/2017
i know right these are positive steps too but look out for the future changes !!
Forum - 10/17/2018
... have worked places where you write everything up as warranty (under 3/36) then if it isn't covered change it to COD. There are no authorizations required to change it FROM warranty only to change it TO warranty....
Re: PURCHASE ORDERS - 12/20/2007
You could change the price of the PO to zero if you can't void it.
More New Features - 09/20/2007
Display name can now be changed, which means that you can change what shows up in the forum and quiz competition.
Display Names - 09/28/2007
Display name can now be changed. Change your display name from CHNLXXXX to something more personable. Go to "My Account" to change yours.
Re: Increase in shuttle allowance - 10/08/2008
SHANNON--%0D%0A++++++03-00-89-013D+ELECTRONIC+EXCHANGE+PROGRAM+CHANGES+++
Re: Service Agent Summary Report - 06/28/2010
I'm not sure, but I have always had it since we changed to Global.
Re: Transfer Case Warranty - 08/20/2010
Thank you Brian! I thought it had changed
LIfetime Warranty - 05/11/2010
Does anyone know if there is a change made in how to claim lifetime parts?
Forum - 03/15/2024
... at your Dealership. At mine, frequently the advisors write up as customer pay, then my lines get changed to warranty. Parts bills out as customer pay, advisor doesn't let parts know to change the prices to warranty, I submit, GM pays warranty, and I...
Forum - 02/08/2022
Doesn't help that GM has changed it 4 times.
Forum - 08/08/2019
I let my service manager know about the changes and he in turn lets all the techs know at the time the changes occur. Every first Wednesday of the month we have a shop meeting and all the changes are gone over again.
Forum - 07/14/2017
Your oil pan seal example is perfect. I interpret (and hope I am correct) that as if you remove the oil pan to fix the seal, you've ultimately done the same steps that you would do to replace the oil pan...therefore, use the replace oil pan...
TRANSMISSION LABOR CODES THAT REQUIRE A FLUSH CODE - 08/22/2012
... "all labor operations that include removal of the transmission from the vehicle and require the oil pan or side cover to be removed include labor time to flush the transmission oil cooler system." Then further down in the TSB under warranty information...
Re: Rental Car - 06/21/2013
... now. What I was trying to say... GM will not pay for rental or shuttle for Warrantiable (CPO) oil changes, anyway. Also, I recently discovered that GM does not reimburse shuttle or rental for repairs of less than 2.0 hours. Unless, they are overnight. HTH...
Forum - 02/09/2017
... Cracked Piston. Below are a few important clarifications: Warranty Information Both the oil and filter part numbers should be submitted in the Parts field of the transaction. If bulk oil was used, the dealer must submit the appropriate bulk...
Forum - 02/07/2020
... concern. 2. High resistance cannot blow a fuse, period. If a tech wrote this he should stick to oil changes and leave the repairs to someone who understands how to diagnose a car. Based on logic and reason this should also be charged back. An airbag...
Parts warranty install - 04/08/2024
We have a vehicle that last year in 06/02/2023 replace an engine and also replace a Radiator Vehicle came in on 04/05/2024 found that the engine oil cooler leak oil inside radiator would this component have warranty
Parts warranty install - 04/08/2024
We have a vehicle that last year in 06/02/2023 replace an engine and also replace a Radiator Vehicle came in on 04/05/2024 found that the engine oil cooler leak oil inside radiator would this component have warranty
Wrong labor op - 10/25/2023
I entered a claim for an oil pan reseal - LOP 4065870. I should have used 4065910 - lower oil pan. Do I charge back the claim and resubmit on another line?
Forum - 04/02/2019
... mark-up? We went back and forth, for some time, until the parts manager fixed the warranty oil & filters, under warranty, to a lower mark-up. Now, when I have a 'repair' that requires oil & filter, I have to call to have them marked up to our 40%. Maybe...
Re: CLARIFACTION: LEAK TESTING (.5LBR) - 04/15/2008
CUST CAME IN WITH: CYLINDER HEAD LEAKING OIL-COOLANT, WE PRESSURE TESTED COOLING SYSTEM, FOUND INTAKE LEAKING AT THAT POINT-WAS UNABLE TO VERIFY CYL HEAD OR GASKET LEAK UNTIL WE RESEALED THE INTAKE.. WE RESEALED INTAKE, RECHECKED COOLING SYSTEM "HELD...
PDI ADD ON - 08/31/2009
DURING A PDI OF A 2010 CAMARO WE HAD TO ADD 1 QUART OF OIL, CAN WE GET PAID FOR THAT OIL? I HAVE NEVER HAD THIS HAPPEN IN 12 YEARS, OR MAYBE IT HAS HAPPENED AND NO ONE HAS TOLD ME!
Did anyone else install Warranty Wizard Update for Dec. notice changes in trans overhaul and lower transmission line r&r is S.T. now? - 12/17/2009
I'm noticing after updating my warranty wizard for Dec. that transmission recon labor ops have notes for tech to have 1 flag for diag,tear down,cleaning of parts and repair, then minus base time allowed and remaining time is claimed as OLH now? And lower ...
Re: Did anyone else install Warranty Wizard Update for Dec. notice changes in trans overhaul and lower transmission line r&r is S.T. now? - 12/18/2009
NEW POLICY: Change in automatic transmission add condition documentation and claim submission...Bulletin 09-07-30-018: Effective with repairs performed after January 1, 2010.
Re: srta trans warranty - 11/17/2010
... The note in the second paragraph of the document states to flush/flow test the transmission oil cooler and the oil cooler pipes once the trans has been removed for repairs. SI Bulletin: 02-07-30-052 Automatic Transmission Oil Cooler Flush and Flow Test...
Forum - 02/08/2017
I submited 2 today and put in the amount of oil ($13.33x4 or 5gts = 53.32 / 66.65) in net items and the oil filter in the parts section. It paid
Sealant Covered/Not Covered - 11/01/2017
... Specificly, does anyone know anything about part 88900326? We found the threaded plug above oil filter leaking. We removed oil cooler line block, removed plug, applied sealant, installed new cooler line block gasket. The claim rejected...
Forum - 10/04/2018
... is determined that the repair is covered by the powertrain warranty. Management must authorize the change in responsibility for the charges prior to repairs being completed. Or, the concern was coded as customer pay at time of write up, but after...
What Would You Do - 10/18 - 09/25/2018
... multiple lines on the ticket, with the fourth repair line authorized by service management for change in financial responsibility. The line was originally written as customer pay and later changed to warranty after technician diagnosis. The dealership...
Closest To Labor Operations and Time - 03/03/2016
... from a closest available labor operation into OLH. We come across the situation frequently with oil pan resealing. We use the oil pan replacement op with the time in OLH. ...
Does this bother anyone else? - 08/27/2013
... there is no way to have it default to "N". At this time there is no work being done to make this change. However, the rep I spoke with said she would create a "PCR" to have them look into this. I thought if enough requests were made for this change,...
Forum - 07/19/2017
... happening here. Was there a riot or something at warranty HQ? I'm happy to hear about these changes, but I won't hold my breath for too long, their policies are like a pendulum swinging wildly from left to right and back again. It's crazy...
Re: Moving to ADP from Reynolds - 07/21/2009
I originally learned on Reynolds and used it for several years. Then we changed to ADP and now I am back on Reynolds and Reynolds. The Reynolds to ADP change I did Volvo and Jaguar. I have never done ADP with GM. I would choose Reynolds over ADP any day....
Forum - 12/10/2020
CBG CPO Maintenance provides four different reimbursement rates, as follows: Dexos1 Oil/Tire Rotation: $35 ($50 for light duty vehicles with L83 or L86 engine) Synthetic Oil/Tire Rotation: $75 Diesel Oil/Tire Rotation: $60 There is not a unique CPO...
Doesn't help that GM has changed it 4 times.
Forum - 08/08/2019
I let my service manager know about the changes and he in turn lets all the techs know at the time the changes occur. Every first Wednesday of the month we have a shop meeting and all the changes are gone over again.
Forum - 07/14/2017
Your oil pan seal example is perfect. I interpret (and hope I am correct) that as if you remove the oil pan to fix the seal, you've ultimately done the same steps that you would do to replace the oil pan...therefore, use the replace oil pan...
TRANSMISSION LABOR CODES THAT REQUIRE A FLUSH CODE - 08/22/2012
... "all labor operations that include removal of the transmission from the vehicle and require the oil pan or side cover to be removed include labor time to flush the transmission oil cooler system." Then further down in the TSB under warranty information...
Re: Rental Car - 06/21/2013
... now. What I was trying to say... GM will not pay for rental or shuttle for Warrantiable (CPO) oil changes, anyway. Also, I recently discovered that GM does not reimburse shuttle or rental for repairs of less than 2.0 hours. Unless, they are overnight. HTH...
Forum - 02/09/2017
... Cracked Piston. Below are a few important clarifications: Warranty Information Both the oil and filter part numbers should be submitted in the Parts field of the transaction. If bulk oil was used, the dealer must submit the appropriate bulk...
Forum - 02/07/2020
... concern. 2. High resistance cannot blow a fuse, period. If a tech wrote this he should stick to oil changes and leave the repairs to someone who understands how to diagnose a car. Based on logic and reason this should also be charged back. An airbag...
Parts warranty install - 04/08/2024
We have a vehicle that last year in 06/02/2023 replace an engine and also replace a Radiator Vehicle came in on 04/05/2024 found that the engine oil cooler leak oil inside radiator would this component have warranty
Parts warranty install - 04/08/2024
We have a vehicle that last year in 06/02/2023 replace an engine and also replace a Radiator Vehicle came in on 04/05/2024 found that the engine oil cooler leak oil inside radiator would this component have warranty
Wrong labor op - 10/25/2023
I entered a claim for an oil pan reseal - LOP 4065870. I should have used 4065910 - lower oil pan. Do I charge back the claim and resubmit on another line?
Forum - 04/02/2019
... mark-up? We went back and forth, for some time, until the parts manager fixed the warranty oil & filters, under warranty, to a lower mark-up. Now, when I have a 'repair' that requires oil & filter, I have to call to have them marked up to our 40%. Maybe...
Re: CLARIFACTION: LEAK TESTING (.5LBR) - 04/15/2008
CUST CAME IN WITH: CYLINDER HEAD LEAKING OIL-COOLANT, WE PRESSURE TESTED COOLING SYSTEM, FOUND INTAKE LEAKING AT THAT POINT-WAS UNABLE TO VERIFY CYL HEAD OR GASKET LEAK UNTIL WE RESEALED THE INTAKE.. WE RESEALED INTAKE, RECHECKED COOLING SYSTEM "HELD...
PDI ADD ON - 08/31/2009
DURING A PDI OF A 2010 CAMARO WE HAD TO ADD 1 QUART OF OIL, CAN WE GET PAID FOR THAT OIL? I HAVE NEVER HAD THIS HAPPEN IN 12 YEARS, OR MAYBE IT HAS HAPPENED AND NO ONE HAS TOLD ME!
Did anyone else install Warranty Wizard Update for Dec. notice changes in trans overhaul and lower transmission line r&r is S.T. now? - 12/17/2009
I'm noticing after updating my warranty wizard for Dec. that transmission recon labor ops have notes for tech to have 1 flag for diag,tear down,cleaning of parts and repair, then minus base time allowed and remaining time is claimed as OLH now? And lower ...
Re: Did anyone else install Warranty Wizard Update for Dec. notice changes in trans overhaul and lower transmission line r&r is S.T. now? - 12/18/2009
NEW POLICY: Change in automatic transmission add condition documentation and claim submission...Bulletin 09-07-30-018: Effective with repairs performed after January 1, 2010.
Re: srta trans warranty - 11/17/2010
... The note in the second paragraph of the document states to flush/flow test the transmission oil cooler and the oil cooler pipes once the trans has been removed for repairs. SI Bulletin: 02-07-30-052 Automatic Transmission Oil Cooler Flush and Flow Test...
Forum - 02/08/2017
I submited 2 today and put in the amount of oil ($13.33x4 or 5gts = 53.32 / 66.65) in net items and the oil filter in the parts section. It paid
Sealant Covered/Not Covered - 11/01/2017
... Specificly, does anyone know anything about part 88900326? We found the threaded plug above oil filter leaking. We removed oil cooler line block, removed plug, applied sealant, installed new cooler line block gasket. The claim rejected...
Forum - 10/04/2018
... is determined that the repair is covered by the powertrain warranty. Management must authorize the change in responsibility for the charges prior to repairs being completed. Or, the concern was coded as customer pay at time of write up, but after...
What Would You Do - 10/18 - 09/25/2018
... multiple lines on the ticket, with the fourth repair line authorized by service management for change in financial responsibility. The line was originally written as customer pay and later changed to warranty after technician diagnosis. The dealership...
Closest To Labor Operations and Time - 03/03/2016
... from a closest available labor operation into OLH. We come across the situation frequently with oil pan resealing. We use the oil pan replacement op with the time in OLH. ...
Does this bother anyone else? - 08/27/2013
... there is no way to have it default to "N". At this time there is no work being done to make this change. However, the rep I spoke with said she would create a "PCR" to have them look into this. I thought if enough requests were made for this change,...
Forum - 07/19/2017
... happening here. Was there a riot or something at warranty HQ? I'm happy to hear about these changes, but I won't hold my breath for too long, their policies are like a pendulum swinging wildly from left to right and back again. It's crazy...
Re: Moving to ADP from Reynolds - 07/21/2009
I originally learned on Reynolds and used it for several years. Then we changed to ADP and now I am back on Reynolds and Reynolds. The Reynolds to ADP change I did Volvo and Jaguar. I have never done ADP with GM. I would choose Reynolds over ADP any day....
Forum - 12/10/2020
CBG CPO Maintenance provides four different reimbursement rates, as follows: Dexos1 Oil/Tire Rotation: $35 ($50 for light duty vehicles with L83 or L86 engine) Synthetic Oil/Tire Rotation: $75 Diesel Oil/Tire Rotation: $60 There is not a unique CPO...
What Would You Do - 05/21 - 04/29/2021
... collapsed and/or stuck all of the time, internal locking pin damage in the lifter, due to oil aeration, lifter that has collapsed and is stuck in the lifter bore, or the engine may have a bent push rod. Based on diagnosis, the appropriate parts must...
Forum - 02/08/2017
A clarification to this recall has been posted - Reference Number GCUS-9-3545 dated 2/8/2017: “Both the oil and filter part numbers should be submitted in the Parts field of the transaction. If bulk oil was used, the dealer must submit the appropriate...
Re: What Would You Do - 04/14 - 07/07/2014
The warranty administrator submitted this transaction using the oil filter replace labour operation. Submitted base labour time was 0.3 hours for the oil filter replace (identified as the causal part) and 19.7 hours was entered as OLH. All necessary parts...
Re: DEALERTRACK - 01/14/2016
... I've called to have them turned off, but if they do, I won't get a customer copy for just normal oil changes. they've got it set to the lowest setting. So we started a shred pile. :) ...
Forum - 09/02/2016
rreed, while we never put everything on as cp to change over, it seems like no matter if you do that or put all lines as wty and change them to cp the service manager would have to authorize pretty much every line anyway. This wasn't a big concern...
Re: Reject message help - 02/07/2013
Sorry about the lapse, maybe I typed it in wrong here but I ended up calling DBC and was told to change the op. The problem was between semi-floating and full-floating for the vehicle weight. Apparently the parameters changed. It didn't quite make...
Forum - 06/23/2017
we are about to change owners in the next few weeks so maybe things will change for the better , i really dont like it when they hold tickets for soo long it also has an effect on parts pricing too, gm will pay the price of the part at the date the job...
Forum - 03/02/2018
... file cabinet in the parts department that the techs can reference. IF there is a significant change (other than model year added), AND it changes the process of what the tech did or didn't do, THEN we attach a copy to the invoice. Other than...
Forum - 12/01/2017
... for all charges at the time the job card is written and while the customer is present. Any changees regarding who is responsible for the charges require service management authorization PRIOR to repairs being performed. So, they do need to...
Forum - 10/02/2017
We had that issue also after they made the changes to Center of Learning. Go in to Global & see if the GMIN# changed from what you are trying to enter. Thats where I would start.
Forum - 03/30/2018
I think the Diagnostic time changes aren't for PDI's. Those changes are for regular warranty. The following is in the notice from Tim Turvey, GM Global VP of CCA. Make note of the last sentence..."Details on the new process will be communicated...
Forum - 11/30/2018
That is an awesome change to policy! We used to have to document, reason, date, shuttle out and back times, and who the shuttle driver was. So glad this has changed! We have an op code for it as well...glad to know that is all we ne...
Forum - 12/21/2018
... and a customer pay one does not. Originally this line was customer pay until it was authorized and changed to warranty. I would still just by principal expect the add line to be authorized at the same time as the manager authorized the change to warranty....
Re: BATTERY PRICING - 07/16/2009
Thanks a lot. Do we have to change the price every time we have a battery claim??? Is is that the parts dept. doesn't get the price wright in their system or just price changes all the time????? Another question, If the parts dept gets a part in that...
Re: GMPP MAINTENANCE - 11/19/2010
... information on the Cadillac XLR Premium Care Program. The program provides coverage for engine oil and oil filter service, engine air filter replacement and passenger compartment air filter replacement. The following labour operations have been established...
I LABOR OP - 06/20/2011
TRYING TO FIND A INSTALL LABOR OP FOR A GM 6 DISC CHANGER.ANY IDEAS.THOUGHT ABOUT USING THE VIDEO DISC PLAYER.IF NOT NO BIGGY I JUST WONT RUN ONE THANKS.OH AND ITS FOR A GMC 2011 2WD PICKUP TRUCK
Parts Warranty when vehicle is still under warranty - 09/26/2011
... you can't use ZPTI when the car is still under factory warranty and he said he thought that had changed. Anybody know if that changed or not? Now I feel like I'm getting blamed for our high percentage of repeat repairs....
Re: GLOBAL WARRANTY AND REYNOLDS USERS - 03/05/2010
... at that time. No, our advisors were still writing their tickets just like normal. Nothing really changed for them besides one screen that they don't even use. 95% of change is for the warranty side....
Forum - 03/29/2023
This is #2 on that. Yesterday I said as much and he called the person who gave the presentation and was told it had changed as of Friday the 24th. So lets see how fast the the FAQ'S get changed..
Service management approval - 01/09/2024
I am looking for clarification about when a job card changes from customer pay to warranty. I believe the policy change sometime back that the service manager does not have to sign for this any longer. I don't seem to be able to locate any documentation...
Forum - 06/02/2022
... way you worded that, I thought you were saying that you saw that consequential damage punches had changed somewhere. If it's not mentioned in the Update, then I would go with how it's been... nothing is being changed for consequential damage. ...
Pending repair orders - 01/21/2021
... into pending? Or leave them open until paid.If have left mine open until paid because if I have to change the labor op and/or techs pay it is easier to do it to an open repair order rather than have to either one open a repair order to change pay (add...
Re: 2015 TOP OFF DEF - 12/18/2014
... first.Customers are limited to four service events during the service period. -- ACDelco Oil and filter change (Cruze Diesel and models equipped with a Duramax® engine include an ACDelco Diesel Exhaust Fluid refill at each of the four provided visits;...
Forum - 01/24/2017
... on a vehicle at the same time because there's overlap. One is for the pistons/rings for oil consumption and the other is for the balance shaft chain for rattle noise in engine...I was told that if both needed to be done, then perform them both...
GMPP SMARTCARE MAINTENANCE - 07/05/2012
... FIND ANY INFO WITH LOP NO. WILL THIS BE A NET ITEM CLAIM OR DO U ENTER PART NO FOR FILTER AND OIL OR PUT OIL IN MISC AND AM I CORRECT IN THINKING THAT THE COMPLAINT CODE WILL BE 0021 AND CAUSE CODE 9094? APPRECIATE YOUR HELP....
... collapsed and/or stuck all of the time, internal locking pin damage in the lifter, due to oil aeration, lifter that has collapsed and is stuck in the lifter bore, or the engine may have a bent push rod. Based on diagnosis, the appropriate parts must...
Forum - 02/08/2017
A clarification to this recall has been posted - Reference Number GCUS-9-3545 dated 2/8/2017: “Both the oil and filter part numbers should be submitted in the Parts field of the transaction. If bulk oil was used, the dealer must submit the appropriate...
Re: What Would You Do - 04/14 - 07/07/2014
The warranty administrator submitted this transaction using the oil filter replace labour operation. Submitted base labour time was 0.3 hours for the oil filter replace (identified as the causal part) and 19.7 hours was entered as OLH. All necessary parts...
Re: DEALERTRACK - 01/14/2016
... I've called to have them turned off, but if they do, I won't get a customer copy for just normal oil changes. they've got it set to the lowest setting. So we started a shred pile. :) ...
Forum - 09/02/2016
rreed, while we never put everything on as cp to change over, it seems like no matter if you do that or put all lines as wty and change them to cp the service manager would have to authorize pretty much every line anyway. This wasn't a big concern...
Re: Reject message help - 02/07/2013
Sorry about the lapse, maybe I typed it in wrong here but I ended up calling DBC and was told to change the op. The problem was between semi-floating and full-floating for the vehicle weight. Apparently the parameters changed. It didn't quite make...
Forum - 06/23/2017
we are about to change owners in the next few weeks so maybe things will change for the better , i really dont like it when they hold tickets for soo long it also has an effect on parts pricing too, gm will pay the price of the part at the date the job...
Forum - 03/02/2018
... file cabinet in the parts department that the techs can reference. IF there is a significant change (other than model year added), AND it changes the process of what the tech did or didn't do, THEN we attach a copy to the invoice. Other than...
Forum - 12/01/2017
... for all charges at the time the job card is written and while the customer is present. Any changees regarding who is responsible for the charges require service management authorization PRIOR to repairs being performed. So, they do need to...
Forum - 10/02/2017
We had that issue also after they made the changes to Center of Learning. Go in to Global & see if the GMIN# changed from what you are trying to enter. Thats where I would start.
Forum - 03/30/2018
I think the Diagnostic time changes aren't for PDI's. Those changes are for regular warranty. The following is in the notice from Tim Turvey, GM Global VP of CCA. Make note of the last sentence..."Details on the new process will be communicated...
Forum - 11/30/2018
That is an awesome change to policy! We used to have to document, reason, date, shuttle out and back times, and who the shuttle driver was. So glad this has changed! We have an op code for it as well...glad to know that is all we ne...
Forum - 12/21/2018
... and a customer pay one does not. Originally this line was customer pay until it was authorized and changed to warranty. I would still just by principal expect the add line to be authorized at the same time as the manager authorized the change to warranty....
Re: BATTERY PRICING - 07/16/2009
Thanks a lot. Do we have to change the price every time we have a battery claim??? Is is that the parts dept. doesn't get the price wright in their system or just price changes all the time????? Another question, If the parts dept gets a part in that...
Re: GMPP MAINTENANCE - 11/19/2010
... information on the Cadillac XLR Premium Care Program. The program provides coverage for engine oil and oil filter service, engine air filter replacement and passenger compartment air filter replacement. The following labour operations have been established...
I LABOR OP - 06/20/2011
TRYING TO FIND A INSTALL LABOR OP FOR A GM 6 DISC CHANGER.ANY IDEAS.THOUGHT ABOUT USING THE VIDEO DISC PLAYER.IF NOT NO BIGGY I JUST WONT RUN ONE THANKS.OH AND ITS FOR A GMC 2011 2WD PICKUP TRUCK
Parts Warranty when vehicle is still under warranty - 09/26/2011
... you can't use ZPTI when the car is still under factory warranty and he said he thought that had changed. Anybody know if that changed or not? Now I feel like I'm getting blamed for our high percentage of repeat repairs....
Re: GLOBAL WARRANTY AND REYNOLDS USERS - 03/05/2010
... at that time. No, our advisors were still writing their tickets just like normal. Nothing really changed for them besides one screen that they don't even use. 95% of change is for the warranty side....
Forum - 03/29/2023
This is #2 on that. Yesterday I said as much and he called the person who gave the presentation and was told it had changed as of Friday the 24th. So lets see how fast the the FAQ'S get changed..
Service management approval - 01/09/2024
I am looking for clarification about when a job card changes from customer pay to warranty. I believe the policy change sometime back that the service manager does not have to sign for this any longer. I don't seem to be able to locate any documentation...
Forum - 06/02/2022
... way you worded that, I thought you were saying that you saw that consequential damage punches had changed somewhere. If it's not mentioned in the Update, then I would go with how it's been... nothing is being changed for consequential damage. ...
Pending repair orders - 01/21/2021
... into pending? Or leave them open until paid.If have left mine open until paid because if I have to change the labor op and/or techs pay it is easier to do it to an open repair order rather than have to either one open a repair order to change pay (add...
Re: 2015 TOP OFF DEF - 12/18/2014
... first.Customers are limited to four service events during the service period. -- ACDelco Oil and filter change (Cruze Diesel and models equipped with a Duramax® engine include an ACDelco Diesel Exhaust Fluid refill at each of the four provided visits;...
Forum - 01/24/2017
... on a vehicle at the same time because there's overlap. One is for the pistons/rings for oil consumption and the other is for the balance shaft chain for rattle noise in engine...I was told that if both needed to be done, then perform them both...
GMPP SMARTCARE MAINTENANCE - 07/05/2012
... FIND ANY INFO WITH LOP NO. WILL THIS BE A NET ITEM CLAIM OR DO U ENTER PART NO FOR FILTER AND OIL OR PUT OIL IN MISC AND AM I CORRECT IN THINKING THAT THE COMPLAINT CODE WILL BE 0021 AND CAUSE CODE 9094? APPRECIATE YOUR HELP....
Leak Testing Time - 03/05/2019
... that can be paid to the technician for extra effort in finding the source of a coolant, engine oil, or transmission fluid leak. The maximum time allowed is 0.5 and is claimed in the additional time labor field. This time is not an add to...
Forum - 08/16/2017
Depending on the vehicle make/model there may be a bulletin that addresses an oil consumption issue. In those cases the bulletin will list a labor operation for the test only and another operation for repair (which typically includes a note stating that...
Forum - 02/08/2017
Thank you for the response, I started submitting them with oil and filter billed and they're paying.
PDI FLUID ADD, Z6999 - 05/06/2010
I have a claim for Z6999, added synthetic oil to a Corvette that was low. Claim rejected. I think there is a dollar limit on that oil, but can't find the info. Anyone got it?
Re: DID EVERYONE SEE ???? NEW PRICING - 01/25/2011
[quote] MARKC: Thanks! Wish they'd put a message on Global Connect when they change the pricing so we didn't have to guess when they might change it and keep checking!! [/quote] I put it on my calendar to check the 25th of each month... seems like...
DYE TEST - 11/04/2009
THERE ISN'T A SPECIFIC LABOR OP FOR DYE TEST FOR OIL---RIGHT?? I ALWAYS THOUGHT WE JUST USED A NPF LABOR OP.
Re: PDI FLUID ADD CLAIMS - 12/29/2008
Need input.....I have a '09 Chev Malibu that during the PDI Tech found it to be 1 qt low on oil. I have tried to submit an "I" claim for $9.04 in net to recoop the cost of the oil and opti-kleen. Claim rejects "EK" net amount excessive. What am I...
Forum - 12/05/2007
... in the net item field. The tech sure didn't check ove the PDI very well if he didn't check the oil level. Yes, it should have been checked on the PDI and fluid added at that time. Then you would claim only the oil added with no extra time....
need a labor op... - 07/16/2008
01 Silverado vin: 1gchk29g71e264250. tech states the oil pressure sender is leaking. had to repl the sender. pt charged out 12562571. cross references in warr wizard to sensor, engine oil level replace. I need the whole assembly which is at the back of...
Forum - 03/22/2024
... It is a constant struggle. As Helen said it can be because the line was written COD then changed. I think you said you are on CDK it is notorious for this. What happens is parts sees the COD designation so they will bill everything out but instead of...
Forum - 10/30/2023
The problem is, the upper oil pan is now leaking. Not sure how to handle this.
EXPENDABLE FLUIDS - 05/12/2023
Is there someplace we can find warranty part numbers for expendable fluids and/or adhesives, such as R134, gear oil, etc...?Format: Other
Forum - 02/15/2021
Still dealer maintenance responsibility. Maybe they changed their language but I wouldn't change any processes as far as new car batteries go. I didn't see anything in that article that would change my mind.
Forum - 05/08/2020
Oil Pan is your closest labor op. You need to be sure if its the upper, or lower, part of pan.
Forum - 12/19/2019
it is the responsibilty of the technician that does the LOF to document the oil life and to complete the mpvi in our shop.
Forum - 11/30/2021
Thanks for that information. I just want to get a little bit of time and the cost of the oil.
Forum - 10/05/2023
... it has happened with both Chrome and Edge. The texts boxes, technician name, labor time will change, net costs will change, I have even had the text box under the parts selection clear upon submission. If we are advised to contact DBC, what are we to...
Forum - 01/19/2022
Thanks Kristen! I saw this and thought maybe it had recently changed and I was not aware of it
Forum - 04/28/2022
The announcement states it will not be in effect until May 9th. Nothing will change until then.
Forum - 04/22/2020
I had it happen yesterday, but it paid when I changed the op code & included sensor inspection.
Forum - 01/22/2021
... order being open still. And for the most part, I don't have many claims that need to be changed. But I agree it would be easier if they were open, then you could go back to change something....
Re: GLOBAL WARRANTY - 08/21/2008
... I beleive this is a very similair information input as the future global warranty. THe biggest changes will be the real time response(reject immediately) and where you pull reports from. You will also have access to more reports, ones that previously...
Re: Authorization code - 12/23/2008
Yes, it is G autho. We got our old Rep from 4 years ago back, so not much has changed here.
Forum - 11/09/2007
Does anything change if we did the repair in our shop by our mechanics? Does the .2 and $20 net still apply?
Re: SATURN PT#15859578-BLOCK - 03/10/2009
SEE IF THERE IS AN OLD OR NEW NUMBER. SOMETIMES PART NUMBER CHANGES WILL DO THAT.
... that can be paid to the technician for extra effort in finding the source of a coolant, engine oil, or transmission fluid leak. The maximum time allowed is 0.5 and is claimed in the additional time labor field. This time is not an add to...
Forum - 08/16/2017
Depending on the vehicle make/model there may be a bulletin that addresses an oil consumption issue. In those cases the bulletin will list a labor operation for the test only and another operation for repair (which typically includes a note stating that...
Forum - 02/08/2017
Thank you for the response, I started submitting them with oil and filter billed and they're paying.
PDI FLUID ADD, Z6999 - 05/06/2010
I have a claim for Z6999, added synthetic oil to a Corvette that was low. Claim rejected. I think there is a dollar limit on that oil, but can't find the info. Anyone got it?
Re: DID EVERYONE SEE ???? NEW PRICING - 01/25/2011
[quote] MARKC: Thanks! Wish they'd put a message on Global Connect when they change the pricing so we didn't have to guess when they might change it and keep checking!! [/quote] I put it on my calendar to check the 25th of each month... seems like...
DYE TEST - 11/04/2009
THERE ISN'T A SPECIFIC LABOR OP FOR DYE TEST FOR OIL---RIGHT?? I ALWAYS THOUGHT WE JUST USED A NPF LABOR OP.
Re: PDI FLUID ADD CLAIMS - 12/29/2008
Need input.....I have a '09 Chev Malibu that during the PDI Tech found it to be 1 qt low on oil. I have tried to submit an "I" claim for $9.04 in net to recoop the cost of the oil and opti-kleen. Claim rejects "EK" net amount excessive. What am I...
Forum - 12/05/2007
... in the net item field. The tech sure didn't check ove the PDI very well if he didn't check the oil level. Yes, it should have been checked on the PDI and fluid added at that time. Then you would claim only the oil added with no extra time....
need a labor op... - 07/16/2008
01 Silverado vin: 1gchk29g71e264250. tech states the oil pressure sender is leaking. had to repl the sender. pt charged out 12562571. cross references in warr wizard to sensor, engine oil level replace. I need the whole assembly which is at the back of...
Forum - 03/22/2024
... It is a constant struggle. As Helen said it can be because the line was written COD then changed. I think you said you are on CDK it is notorious for this. What happens is parts sees the COD designation so they will bill everything out but instead of...
Forum - 10/30/2023
The problem is, the upper oil pan is now leaking. Not sure how to handle this.
EXPENDABLE FLUIDS - 05/12/2023
Is there someplace we can find warranty part numbers for expendable fluids and/or adhesives, such as R134, gear oil, etc...?Format: Other
Forum - 02/15/2021
Still dealer maintenance responsibility. Maybe they changed their language but I wouldn't change any processes as far as new car batteries go. I didn't see anything in that article that would change my mind.
Forum - 05/08/2020
Oil Pan is your closest labor op. You need to be sure if its the upper, or lower, part of pan.
Forum - 12/19/2019
it is the responsibilty of the technician that does the LOF to document the oil life and to complete the mpvi in our shop.
Forum - 11/30/2021
Thanks for that information. I just want to get a little bit of time and the cost of the oil.
Forum - 10/05/2023
... it has happened with both Chrome and Edge. The texts boxes, technician name, labor time will change, net costs will change, I have even had the text box under the parts selection clear upon submission. If we are advised to contact DBC, what are we to...
Forum - 01/19/2022
Thanks Kristen! I saw this and thought maybe it had recently changed and I was not aware of it
Forum - 04/28/2022
The announcement states it will not be in effect until May 9th. Nothing will change until then.
Forum - 04/22/2020
I had it happen yesterday, but it paid when I changed the op code & included sensor inspection.
Forum - 01/22/2021
... order being open still. And for the most part, I don't have many claims that need to be changed. But I agree it would be easier if they were open, then you could go back to change something....
Re: GLOBAL WARRANTY - 08/21/2008
... I beleive this is a very similair information input as the future global warranty. THe biggest changes will be the real time response(reject immediately) and where you pull reports from. You will also have access to more reports, ones that previously...
Re: Authorization code - 12/23/2008
Yes, it is G autho. We got our old Rep from 4 years ago back, so not much has changed here.
Forum - 11/09/2007
Does anything change if we did the repair in our shop by our mechanics? Does the .2 and $20 net still apply?
Re: SATURN PT#15859578-BLOCK - 03/10/2009
SEE IF THERE IS AN OLD OR NEW NUMBER. SOMETIMES PART NUMBER CHANGES WILL DO THAT.
Re: PARTS WARRANTY ON SEALS AND GASKETS - 04/13/2009
April 2005 Warranty Administrative Message : WIW20050043 (Claim Type B and N Changes) "...claims for the replacement of seals and gaskets will require wholesale authorization for claim type B. This change applies only to labor operations that cover the...
RAIL DUST - FALLOUT - 06/25/2009
HAS ANYONE COME ACCROSS ANY BULLETINS REGARDING CHANGE IN LABOR OPS ON RAIL DUST / FALLOUT, WE HAVE USED A5575 IT SEEMS FOREVER - BUT ON THE 2009-2010 IT DOESNT SEEM TO APPLY
Re: Global Warranty - 08/13/2009
THANX EVERYONE ...EVERY BIT OF INFO. ON THE PENDING "CHANGE" REALLY HELPS...
Re: Complimentary Maintenance letter labor op ??? - 02/18/2011
Z7410 does not work anymore they changed it , had one a few months ago i think it was Z7091..
Re: DID EVERYONE SEE ???? NEW PRICING - 01/25/2011
Thanks! Wish they'd put a message on Global Connect when they change the pricing so we didn't have to guess when they might change it and keep checking!!
2012 PDI TIMES - 11/21/2011
Does anyone know where in maybe globalconnect that i can the updated pdi times for 2012 vehicles.They have changed and i would like to know the new times
Re: Late Transaction Summary Report? - 03/01/2012
GLAD TO KNOW SOMEONE'S DAY ISNT TOTALLY WASTED, JUST CHECKED AT 2 STILL NO DATA...MAYBE GM WASN'T QUITE READY FOR THE BIG CHANGE..I DONT LIKE TO FILE EITHER...
Re: recall 10023 on 2009 cobalt(not on GMVIS) - 04/09/2010
MAKE SURE THAT THE RECALL IS SHOWING UP ON THE VEHICLE HISTORY (VIS) IF IT ISNT ON IT THAN ITS NOT COVERED AND IT WONT PAY UNLESS YOU CHANGE THE LO
Re: WARRANTY PART SCRAPPING PROCEDURE - 09/14/2010
I USED TO WARRANTY PARTS ON THE SHELVES AND SCRAP THEM TOO AT THE OTHER DEALER I WORKED FOR BUT CHANGED JOBS IN FEBRUARY NOW THE PARTS MANAGER DOES ALL THE SCRAPING
Re: 2011 Duramax - 07/27/2010
Yeah, good point but it would be nice for a short break before they change things on us again.
Re: CLAIMING BRAKE PADS LIFETIME WARRANTY ON GLOBAL WARRANTY CLAIM - 02/03/2010
I used zpti and got rejected for exceeds warranty distance, I changed it to zptc and it was accepted.
Forum - 07/06/2017
no because you were already credited for these vehicles before they were delivered to your dealership and your labor rate change...you have to use your old rate !
Forum - 07/06/2017
conny is correct on this one. at labor change time, i run the pdi schedule, from our dms, and run the old labor rate. you do, however, get to install any accessories at the new labor rate, since that fell after the labor rate change
Labor op 0590062 DEF TOP OFF AT PDI - 04/20/2017
... to use labor op 0590062 for PDI DEF FLUID ADDS. I asked if there was a bulletin explaining the change and was informed that there is not yet a bulletin that they will have one up soon for dealers to reference too. I was also advised if I had any prior...
Forum - 07/28/2017
thanks cnkraemer for your help i did finally get the DBC to talk to me i changed the labor op closest to the repair !!
Forum - 10/25/2017
My service manager gives me all policy-related printouts. With the change, I am unsure how that will be affected.
Forum - 11/16/2018
Yea I know that there is no labor op. Just didnt know if they had changed the rules for the sameday rental. I know at one time the repair had to be at least 2 hours or more. GM changes policies every month seems like. I have never billed shuttle...
Re: Secial Coverage 13091 - 05/30/2013
I looked up the bulletin i see they have changed the labor op to the new one with 7 digit labor op numbers..
Re: Price of Optikleen on a PDI - 09/10/2013
I, also, submit $6.41. Just verified with my parts dept., there has not been a price change, as of yet.
Forum - 09/08/2016
A specific stamp for that would be nice. As of now, my service manager is initialing the line with an explanation for the change in pay type. Thanks!
Re: HOW TO CLAIM FOR DEF ON A PDI/0590052 LOP - 05/27/2014
i have used up to 2 gallons of DEF fluid which was about 27 dollars and some change with no problem!!
Techs looking up their own Labor ops - 03/13/2015
I was recently promoted to GM at our store. Along with my change in title was a change in service management. I was recently helping the new service manager with some rejects and discovered the techs are looking up their own times (they all have access...
Re: CPO Maintenance Plan - 09/25/2015
Hi there, has anyone run into using the Dexos 0W20 oil for a CPO lof/rotate yet? During regular warranty maintenance, LOF/Rotates will pay $50.00 for vehicles with this oil. Is there any way to collect the proper amount for a CPO service? We tried...
Re: CPO Maintenance Plan - 09/25/2015
Verify the vehicle calls for this type of oil. The customer may be requesting this oil and could pay the difference in price. There is only Standard $30.00 / Dexos $35.00 / Synthetic $60.00 / and Diesel $60.00. The customer or dealer would have...
Re: Flush Code Required Labor Ops - 02/03/2016
... repair or torque converter replacement include labor time to flow check and flush the transmission oil cooler system. In car replacement of the transmission control module and control valve assembly or valve body or repairs for leaks such as the torque...
April 2005 Warranty Administrative Message : WIW20050043 (Claim Type B and N Changes) "...claims for the replacement of seals and gaskets will require wholesale authorization for claim type B. This change applies only to labor operations that cover the...
RAIL DUST - FALLOUT - 06/25/2009
HAS ANYONE COME ACCROSS ANY BULLETINS REGARDING CHANGE IN LABOR OPS ON RAIL DUST / FALLOUT, WE HAVE USED A5575 IT SEEMS FOREVER - BUT ON THE 2009-2010 IT DOESNT SEEM TO APPLY
Re: Global Warranty - 08/13/2009
THANX EVERYONE ...EVERY BIT OF INFO. ON THE PENDING "CHANGE" REALLY HELPS...
Re: Complimentary Maintenance letter labor op ??? - 02/18/2011
Z7410 does not work anymore they changed it , had one a few months ago i think it was Z7091..
Re: DID EVERYONE SEE ???? NEW PRICING - 01/25/2011
Thanks! Wish they'd put a message on Global Connect when they change the pricing so we didn't have to guess when they might change it and keep checking!!
2012 PDI TIMES - 11/21/2011
Does anyone know where in maybe globalconnect that i can the updated pdi times for 2012 vehicles.They have changed and i would like to know the new times
Re: Late Transaction Summary Report? - 03/01/2012
GLAD TO KNOW SOMEONE'S DAY ISNT TOTALLY WASTED, JUST CHECKED AT 2 STILL NO DATA...MAYBE GM WASN'T QUITE READY FOR THE BIG CHANGE..I DONT LIKE TO FILE EITHER...
Re: recall 10023 on 2009 cobalt(not on GMVIS) - 04/09/2010
MAKE SURE THAT THE RECALL IS SHOWING UP ON THE VEHICLE HISTORY (VIS) IF IT ISNT ON IT THAN ITS NOT COVERED AND IT WONT PAY UNLESS YOU CHANGE THE LO
Re: WARRANTY PART SCRAPPING PROCEDURE - 09/14/2010
I USED TO WARRANTY PARTS ON THE SHELVES AND SCRAP THEM TOO AT THE OTHER DEALER I WORKED FOR BUT CHANGED JOBS IN FEBRUARY NOW THE PARTS MANAGER DOES ALL THE SCRAPING
Re: 2011 Duramax - 07/27/2010
Yeah, good point but it would be nice for a short break before they change things on us again.
Re: CLAIMING BRAKE PADS LIFETIME WARRANTY ON GLOBAL WARRANTY CLAIM - 02/03/2010
I used zpti and got rejected for exceeds warranty distance, I changed it to zptc and it was accepted.
Forum - 07/06/2017
no because you were already credited for these vehicles before they were delivered to your dealership and your labor rate change...you have to use your old rate !
Forum - 07/06/2017
conny is correct on this one. at labor change time, i run the pdi schedule, from our dms, and run the old labor rate. you do, however, get to install any accessories at the new labor rate, since that fell after the labor rate change
Labor op 0590062 DEF TOP OFF AT PDI - 04/20/2017
... to use labor op 0590062 for PDI DEF FLUID ADDS. I asked if there was a bulletin explaining the change and was informed that there is not yet a bulletin that they will have one up soon for dealers to reference too. I was also advised if I had any prior...
Forum - 07/28/2017
thanks cnkraemer for your help i did finally get the DBC to talk to me i changed the labor op closest to the repair !!
Forum - 10/25/2017
My service manager gives me all policy-related printouts. With the change, I am unsure how that will be affected.
Forum - 11/16/2018
Yea I know that there is no labor op. Just didnt know if they had changed the rules for the sameday rental. I know at one time the repair had to be at least 2 hours or more. GM changes policies every month seems like. I have never billed shuttle...
Re: Secial Coverage 13091 - 05/30/2013
I looked up the bulletin i see they have changed the labor op to the new one with 7 digit labor op numbers..
Re: Price of Optikleen on a PDI - 09/10/2013
I, also, submit $6.41. Just verified with my parts dept., there has not been a price change, as of yet.
Forum - 09/08/2016
A specific stamp for that would be nice. As of now, my service manager is initialing the line with an explanation for the change in pay type. Thanks!
Re: HOW TO CLAIM FOR DEF ON A PDI/0590052 LOP - 05/27/2014
i have used up to 2 gallons of DEF fluid which was about 27 dollars and some change with no problem!!
Techs looking up their own Labor ops - 03/13/2015
I was recently promoted to GM at our store. Along with my change in title was a change in service management. I was recently helping the new service manager with some rejects and discovered the techs are looking up their own times (they all have access...
Re: CPO Maintenance Plan - 09/25/2015
Hi there, has anyone run into using the Dexos 0W20 oil for a CPO lof/rotate yet? During regular warranty maintenance, LOF/Rotates will pay $50.00 for vehicles with this oil. Is there any way to collect the proper amount for a CPO service? We tried...
Re: CPO Maintenance Plan - 09/25/2015
Verify the vehicle calls for this type of oil. The customer may be requesting this oil and could pay the difference in price. There is only Standard $30.00 / Dexos $35.00 / Synthetic $60.00 / and Diesel $60.00. The customer or dealer would have...
Re: Flush Code Required Labor Ops - 02/03/2016
... repair or torque converter replacement include labor time to flow check and flush the transmission oil cooler system. In car replacement of the transmission control module and control valve assembly or valve body or repairs for leaks such as the torque...
Re: Parts amount exceeds allowance.... - 06/21/2010
I tried moving the freon, lubricant and oil to misc but...."Misc net amount exceeds the allowance for labor op D3140." I put the lubricant and oil in misc and put the freon back in parts. Back to the parts amount excessive for labor op D3140. I then...
Re: Z2262 - 03/14/2011
Please note that with the March 1, 2011 Goodwrench Oil Program Pricing release there has been an update with the dexos1 quart pricing; accurate pricing is as follows: Dexos 1 Oil Part Number Price Quart 19293000 $ 3.15 (The Cadillac Maintenance Program...
Re: COUPON - 05/02/2011
G_0000050119 HAS INFO ON THIS. $20.00 WITH CONVENTIONIAL OIL, INCLUDING DIESEL $35.00 WITH SYNTHETIC OIL.
Quick Tip from Aug 2008 about Engine Dye question - 08/11/2009
After reading the J&L quick tip from August 2008 regarding engine oil dye & leak analysis, I have some questions: Can engine oil dye be claimed without a repair being made? For example, a customer comes in suspecting a leak & the technician cleans the...
DISAGREEMENT OF LABOR TIME - 06/03/2008
2007 AVEO -- VIN #KL1TD66607B788963 CAME IN FOR AN "OIL LEAK", WE REPLACED THE OIL PUMP GASKET PER BULLETIN #07-06-01-012A WHICH PAYS 3.3 ..... MY TECH HAS 7.4HRS (THIS IS THE 2ND ONE WE HAVE DONE & DONT AGREE WITH THE LIMITED AMOUNT OF LABOR TIME TO...
Forum - 10/31/2023
The proper thing to do would be to charge back the claim and use the correct labor op for the lower oil pan. Then your new claim for the upper oil pan when you use the labor op for the upper pan that you already used the 1st time for the lower pan might...
Forum - 12/15/2016
... saying that in your dealer they leave the RO open until you are able to look at it and see if any changes need to be made? In my dealer they were trying to close every RO and have me retreive them and enter them on gm global. I did take the...
Labor time updates - 03/13/2013
We were working on a 2011 3.5L Impala for oil pan gasket leak. The transaction was posted with labor op J1000 and labor time of 4.2 as stated in the most current labor time guide. The transaction rejected with 081 base labour excessive. On my investigation,...
What Would You Do - 07/17 - 06/19/2017
... driving. The technician checked the engine and transmission mounts, checked for DTCs, checked oil level, inspected drive components, performed injector disable, and completed a cylinder balance test. Engine vibration frequency was also checked with the...
Forum - 04/10/2017
My only other issue on this is the seal PT#12616850 that the tech keeps wanted to charge out because he is changing the oil & filter, is anyone else having this issue ??
Forum - 02/22/2017
probably because the customer has used up all their free oil and filter, tire rotations for the service maintenance program..you may want to check the vehicle history how many have been submitted for this vehicle..on 2016 its only 2 allowed 2015 its 4...
Forum - 09/06/2017
Need to know the Special Coverage you are trying to apply? The one for a seized ignition, since related to recall, would be covered. But, a power steering pump extension would not, or the excessive oil consumption.
Forum - 05/02/2018
In regards to what ghersley said. I was told that it is how we are to do it. Submit but change the parts cost. That being said it will create an accounting and parts nightmare in a sense. If the parts department charges it...
Forum - 03/22/2018
I would use the labor operation for the 3rd brake lamp since that's the failure. That's not the same as a fluid leak analyze which is for vehicle fluids like oil, coolant etc.
Original Documents - 05/18/2018
... or is that just a given that we should know? What do you do if the original is lost or has oil or gas on it? ...
Re: CPO Maintenance Plan - 03/26/2013
If I am not mistaken you would use Op Code Z2328 and you would put $35 in net. You also need to document the oil life and the Job Card and in the comments
Re: $25.00 GM coupons - 06/15/2012
... Certified Pre-Owned Maintenance opcode Z2237. You have to use the one that applies to the type of oil used, so of course the same vehicle uses the same opcode every few months. I think GM needs to simply have these opcodes bypass the repeat repair...
Re: GMPP SMARTCARE MAINTENANCE - 07/06/2012
... The op codes can be found in the cerified preowned guide. They are Z ops depending on what kind of oil it has, Z2327, Z2328, Z2329, Z2330, ZREG op, $30, $35, $60 goes in misc net, those are the complaint codes I use....
Re: Repeat Repair signature needed if on a different area of the vehicle? - 10/27/2012
As a matter of habit; I have the SM sign off on ANY change made to the original RO. That way they are aware of what you are doing, where any errors are and you as Warranty Admin are covering your own butt. The P&P tells us that SM approval is needed...
Punch Time - 01/20/2017
I have a tech that has 4 hours in diagnostic of a 2012 Buick Verano that is using oil. He has torn it down so he can take a look at the cylinder heads. One of the cylinders is scored in the inside, which means it will get an engine. My question is how...
What Would You Do - 09/16 - 08/24/2016
... GM standards for warranty compliance are being met. In this example, communication that there is a change with who is responsible for the charge, prior to repairs being performed. Once the recalls were completed, the job card was closed with...
Forum - 09/01/2016
... for all charges at the time the job card is written and while the customer is present. Any changes regarding who is responsible for the charges require service management authorization prior to repairs being performed. <Article 3.2.4 Authorization...
Re: These recalls are killing me! - 04/02/2014
It looks like the Cruze Inspections are going through. I processed 2 this morning because they are now on the VIS and it accepted it no problem. The Silverado/Suburban Oil cooler ones are not showing up on VIS yet and will not be accepted.
Re: REAR TRANS SEAL PART NUMBER 24232325 - 07/29/2008
Not sure what year and model vehicle your working on.EPIC says this is "seal,propeller shaft front slip yoke oil"would probably use F0060 slip joint ,propeller shaft-replace.note as closest labor op.
Additional Diag Times - 09/19/2007
... seem to find anything on this. On the same subject, I can't find the additional diag times for oil leaks, coolant leaks, ect. that used to be in preface a while ago in the LTG. Is there a bulletin that breaks down what labor ops allow "hidden" additional...
I tried moving the freon, lubricant and oil to misc but...."Misc net amount exceeds the allowance for labor op D3140." I put the lubricant and oil in misc and put the freon back in parts. Back to the parts amount excessive for labor op D3140. I then...
Re: Z2262 - 03/14/2011
Please note that with the March 1, 2011 Goodwrench Oil Program Pricing release there has been an update with the dexos1 quart pricing; accurate pricing is as follows: Dexos 1 Oil Part Number Price Quart 19293000 $ 3.15 (The Cadillac Maintenance Program...
Re: COUPON - 05/02/2011
G_0000050119 HAS INFO ON THIS. $20.00 WITH CONVENTIONIAL OIL, INCLUDING DIESEL $35.00 WITH SYNTHETIC OIL.
Quick Tip from Aug 2008 about Engine Dye question - 08/11/2009
After reading the J&L quick tip from August 2008 regarding engine oil dye & leak analysis, I have some questions: Can engine oil dye be claimed without a repair being made? For example, a customer comes in suspecting a leak & the technician cleans the...
DISAGREEMENT OF LABOR TIME - 06/03/2008
2007 AVEO -- VIN #KL1TD66607B788963 CAME IN FOR AN "OIL LEAK", WE REPLACED THE OIL PUMP GASKET PER BULLETIN #07-06-01-012A WHICH PAYS 3.3 ..... MY TECH HAS 7.4HRS (THIS IS THE 2ND ONE WE HAVE DONE & DONT AGREE WITH THE LIMITED AMOUNT OF LABOR TIME TO...
Forum - 10/31/2023
The proper thing to do would be to charge back the claim and use the correct labor op for the lower oil pan. Then your new claim for the upper oil pan when you use the labor op for the upper pan that you already used the 1st time for the lower pan might...
Forum - 12/15/2016
... saying that in your dealer they leave the RO open until you are able to look at it and see if any changes need to be made? In my dealer they were trying to close every RO and have me retreive them and enter them on gm global. I did take the...
Labor time updates - 03/13/2013
We were working on a 2011 3.5L Impala for oil pan gasket leak. The transaction was posted with labor op J1000 and labor time of 4.2 as stated in the most current labor time guide. The transaction rejected with 081 base labour excessive. On my investigation,...
What Would You Do - 07/17 - 06/19/2017
... driving. The technician checked the engine and transmission mounts, checked for DTCs, checked oil level, inspected drive components, performed injector disable, and completed a cylinder balance test. Engine vibration frequency was also checked with the...
Forum - 04/10/2017
My only other issue on this is the seal PT#12616850 that the tech keeps wanted to charge out because he is changing the oil & filter, is anyone else having this issue ??
Forum - 02/22/2017
probably because the customer has used up all their free oil and filter, tire rotations for the service maintenance program..you may want to check the vehicle history how many have been submitted for this vehicle..on 2016 its only 2 allowed 2015 its 4...
Forum - 09/06/2017
Need to know the Special Coverage you are trying to apply? The one for a seized ignition, since related to recall, would be covered. But, a power steering pump extension would not, or the excessive oil consumption.
Forum - 05/02/2018
In regards to what ghersley said. I was told that it is how we are to do it. Submit but change the parts cost. That being said it will create an accounting and parts nightmare in a sense. If the parts department charges it...
Forum - 03/22/2018
I would use the labor operation for the 3rd brake lamp since that's the failure. That's not the same as a fluid leak analyze which is for vehicle fluids like oil, coolant etc.
Original Documents - 05/18/2018
... or is that just a given that we should know? What do you do if the original is lost or has oil or gas on it? ...
Re: CPO Maintenance Plan - 03/26/2013
If I am not mistaken you would use Op Code Z2328 and you would put $35 in net. You also need to document the oil life and the Job Card and in the comments
Re: $25.00 GM coupons - 06/15/2012
... Certified Pre-Owned Maintenance opcode Z2237. You have to use the one that applies to the type of oil used, so of course the same vehicle uses the same opcode every few months. I think GM needs to simply have these opcodes bypass the repeat repair...
Re: GMPP SMARTCARE MAINTENANCE - 07/06/2012
... The op codes can be found in the cerified preowned guide. They are Z ops depending on what kind of oil it has, Z2327, Z2328, Z2329, Z2330, ZREG op, $30, $35, $60 goes in misc net, those are the complaint codes I use....
Re: Repeat Repair signature needed if on a different area of the vehicle? - 10/27/2012
As a matter of habit; I have the SM sign off on ANY change made to the original RO. That way they are aware of what you are doing, where any errors are and you as Warranty Admin are covering your own butt. The P&P tells us that SM approval is needed...
Punch Time - 01/20/2017
I have a tech that has 4 hours in diagnostic of a 2012 Buick Verano that is using oil. He has torn it down so he can take a look at the cylinder heads. One of the cylinders is scored in the inside, which means it will get an engine. My question is how...
What Would You Do - 09/16 - 08/24/2016
... GM standards for warranty compliance are being met. In this example, communication that there is a change with who is responsible for the charge, prior to repairs being performed. Once the recalls were completed, the job card was closed with...
Forum - 09/01/2016
... for all charges at the time the job card is written and while the customer is present. Any changes regarding who is responsible for the charges require service management authorization prior to repairs being performed. <Article 3.2.4 Authorization...
Re: These recalls are killing me! - 04/02/2014
It looks like the Cruze Inspections are going through. I processed 2 this morning because they are now on the VIS and it accepted it no problem. The Silverado/Suburban Oil cooler ones are not showing up on VIS yet and will not be accepted.
Re: REAR TRANS SEAL PART NUMBER 24232325 - 07/29/2008
Not sure what year and model vehicle your working on.EPIC says this is "seal,propeller shaft front slip yoke oil"would probably use F0060 slip joint ,propeller shaft-replace.note as closest labor op.
Additional Diag Times - 09/19/2007
... seem to find anything on this. On the same subject, I can't find the additional diag times for oil leaks, coolant leaks, ect. that used to be in preface a while ago in the LTG. Is there a bulletin that breaks down what labor ops allow "hidden" additional...
Re: PDI ADD ON - 08/31/2009
... it has to be separate from the PDI. With a 2010 Camero you need to put the part number of the oil in the story and H route the claim to your AVM because they are keeping track of all the fluid adds for the new Cameros. There is a TSB or the like out...
Re: DYE TEST - 11/10/2009
Go into the Labor Time Guide. Type in the word "analyze". You will see an add time up to 0.5 for fluid leak analysis. It can be claimed with a valid oil leak, coolant leak, transmission leak, etc. repair, in regular labor hours.
Global Training Video Now Available - 01/19/2010
... introduction if you have not yet reviewed them. It's imperative you are aware of the significant changes that will dramatically affect your service department operations and ultimately your profitability. Watch it here: Global Warranty Management Changes Please...
Updated Brake Warranty Procedures - 03/27/2009
... Lateral Run Out (LRO) is no longer a required step when performing base brake service. Due to this change, you are no longer required to enter the LRO measurement on the repair order or in the warranty system failure code section. The bulletin information...
Re: coding fluid claims - 03/10/2009
IF IT'S A PDI FLUID ADD IT WOULD BE TYPE "I" AND TOTAL IN NET ITEMS UP TO ABOUT $6.00. ANYTHING OVER THAT SYN OIL OR CADS AND THE LIKE SHOULD BE H ROUTED. DON'T HAVE A CLUE WHAT A G.O.G. LINE IS.
Re: claim returned as pending after being paid. - 05/24/2011
they were looking at the cost of the bulk oil and said it was priced wrong so the warranty support center corrected backed it out and made a correction. dbc called me back yesterday...
Re: Goodwill for radio - 07/22/2011
... not allow the ESC to do that any longer. Once it's ordered a Customer Pay they will no longer change it. At least ours won't :-) Bulletin: 05-00-89-045B: Dealers must notify ESCs of the goodwill at time of part order and provide the name of the person...
Re: NEED HELP RESOLVING A QUESTION - 12/02/2010
I have always submitted the oil and filter right along with all the other parts for the head gasket repair, no additional labor & it has always paid. Never had to Hroute it.
Re: CURIOUS ABOUT PAY - 01/25/2012
... I no longer get the schedule bonus. I only made out due to getting my own insurance.(Things have changed there too.) Sadly, most management sees the job as simply admin with no $ connected to it. I find them so much money in unclaimed parts and labor...
Re: GW QUESTION cause/complaint codes - 02/03/2010
There is a Pontiac Maintenance Certificate program that is in place that offers 4 complimentary lube, oil, filter, four-tire rotation & 27 point vehicle inspection (otherwise known as Pontiac Preferred Owner Program-one year free maintenance). The...
Forum - 01/26/2024
... no longer required, however our position is this: If the advisors think they have the authority to change tickets from C to W they will do it at will and management will never know until it is too late. We leave them believing it is required so that...
Closest labor operation - 09/09/2020
... something is repaired instead of replaced, are we still putting the time in OLH? For instance an oil pan reseal, or today a technician had to remove & retorque nuts for a door check. I want to make sure I'm doing these correctly. Thanks....
Forum - 04/29/2021
As 1MaryRuble mentioned, I would also recommend completing the Field Action Vehicle Status Change Form (CAM-03). The reasons to change the status include: vehicle modified (this will close the field action), vehicle scrapped/totaled, owner unknown, owner...
Forum - 06/08/2020
We had one on an '18 Silverado end of May. oil pump failed, burned up a clutch pack and required a reconditioning. I heard the tech say there was metal shavings everywhere
Forum - 04/25/2019
... deliveries from FedEx or UPS). The overall delivery process and inspection requirements have not changed with the introduction of ePOD. The use of these systems by our Carriers will allow for the timely and accurate capture of all information necessary...
Forum - 05/03/2022
My concern is nothing will change after that either. If you think about it Microsoft isn't going to change Edge to suit GM, rather GM will have to find a way to make this work in the existing browser. Pardon my pessimism but my gut tells me there will...
Forum - 06/21/2022
... warranty account. In doing this it will lower the customer portion by the amount of the private oil offer, and will show the debit in the warranty recievable account until the credit is submitted for....
EXTENDED FACTORY MAINTENANCE/COMPLIMENTARY LOF ON VIS (NOT GMPPM) - 07/12/2022
I have a few RO's that have extended factory maintenance-3 visits and 2 complimentary lube-oil-filter showing in IVH under applicable warranties. I read somewhere that the extended factory maintenance is to be submitted with the same LOP as regular factory...
WARRANTY ADMINISTRATOR - 07/19/2022
HelloI have a 21 chevrolet silverado 2500, that we started a oil consumption test on. What labor op would I use for this?? The tech said they used to use cannot verify lop, but that lop is not working. I would appreciate any input, I have...
Forum - 05/12/2021
When we do our maintenance we add another line for a price difference. We move the oil to that line. It is charged back to advertising. Our service department figures that we do the work so we are not going to take the loss.
Forum - 05/12/2021
I totally missed that it was oil dye. Feel like a fool. Lesson learned to slow down just a little...
Re: GMPP Smart Protection - 07/11/2016
... above labor operations are used when submitting for reimbursement for a GMPP Smart Care lube, oil, filter and tire rotation service (plans sold prior to 10/1/2013). GMPP Smart Care Wrap/Non-Wrap labor operations: 0600853/0600863/0600873 for lube, oil,...
Re: DEALERTRACK - 06/22/2016
No the repairs were first thought to be customer pay and coded for that, customer has a gmpp policy and repairs are covered...i went in to change to S but it wouldnt let me service contract not found in line payment method..
Forum - 09/26/2016
I have not gotten them approved as "Added Operations", but I have gotten them approved for "paycode change". Could you tell me where you read that? I would be interested in reading up on this as well.
Forum - 09/28/2016
kturner - sounds as though you are handling these situations correctly: management authorizes any changes regarding who is responsible for charges prior to repairs being performed. These instances are not handled as added operations.
... it has to be separate from the PDI. With a 2010 Camero you need to put the part number of the oil in the story and H route the claim to your AVM because they are keeping track of all the fluid adds for the new Cameros. There is a TSB or the like out...
Re: DYE TEST - 11/10/2009
Go into the Labor Time Guide. Type in the word "analyze". You will see an add time up to 0.5 for fluid leak analysis. It can be claimed with a valid oil leak, coolant leak, transmission leak, etc. repair, in regular labor hours.
Global Training Video Now Available - 01/19/2010
... introduction if you have not yet reviewed them. It's imperative you are aware of the significant changes that will dramatically affect your service department operations and ultimately your profitability. Watch it here: Global Warranty Management Changes Please...
Updated Brake Warranty Procedures - 03/27/2009
... Lateral Run Out (LRO) is no longer a required step when performing base brake service. Due to this change, you are no longer required to enter the LRO measurement on the repair order or in the warranty system failure code section. The bulletin information...
Re: coding fluid claims - 03/10/2009
IF IT'S A PDI FLUID ADD IT WOULD BE TYPE "I" AND TOTAL IN NET ITEMS UP TO ABOUT $6.00. ANYTHING OVER THAT SYN OIL OR CADS AND THE LIKE SHOULD BE H ROUTED. DON'T HAVE A CLUE WHAT A G.O.G. LINE IS.
Re: claim returned as pending after being paid. - 05/24/2011
they were looking at the cost of the bulk oil and said it was priced wrong so the warranty support center corrected backed it out and made a correction. dbc called me back yesterday...
Re: Goodwill for radio - 07/22/2011
... not allow the ESC to do that any longer. Once it's ordered a Customer Pay they will no longer change it. At least ours won't :-) Bulletin: 05-00-89-045B: Dealers must notify ESCs of the goodwill at time of part order and provide the name of the person...
Re: NEED HELP RESOLVING A QUESTION - 12/02/2010
I have always submitted the oil and filter right along with all the other parts for the head gasket repair, no additional labor & it has always paid. Never had to Hroute it.
Re: CURIOUS ABOUT PAY - 01/25/2012
... I no longer get the schedule bonus. I only made out due to getting my own insurance.(Things have changed there too.) Sadly, most management sees the job as simply admin with no $ connected to it. I find them so much money in unclaimed parts and labor...
Re: GW QUESTION cause/complaint codes - 02/03/2010
There is a Pontiac Maintenance Certificate program that is in place that offers 4 complimentary lube, oil, filter, four-tire rotation & 27 point vehicle inspection (otherwise known as Pontiac Preferred Owner Program-one year free maintenance). The...
Forum - 01/26/2024
... no longer required, however our position is this: If the advisors think they have the authority to change tickets from C to W they will do it at will and management will never know until it is too late. We leave them believing it is required so that...
Closest labor operation - 09/09/2020
... something is repaired instead of replaced, are we still putting the time in OLH? For instance an oil pan reseal, or today a technician had to remove & retorque nuts for a door check. I want to make sure I'm doing these correctly. Thanks....
Forum - 04/29/2021
As 1MaryRuble mentioned, I would also recommend completing the Field Action Vehicle Status Change Form (CAM-03). The reasons to change the status include: vehicle modified (this will close the field action), vehicle scrapped/totaled, owner unknown, owner...
Forum - 06/08/2020
We had one on an '18 Silverado end of May. oil pump failed, burned up a clutch pack and required a reconditioning. I heard the tech say there was metal shavings everywhere
Forum - 04/25/2019
... deliveries from FedEx or UPS). The overall delivery process and inspection requirements have not changed with the introduction of ePOD. The use of these systems by our Carriers will allow for the timely and accurate capture of all information necessary...
Forum - 05/03/2022
My concern is nothing will change after that either. If you think about it Microsoft isn't going to change Edge to suit GM, rather GM will have to find a way to make this work in the existing browser. Pardon my pessimism but my gut tells me there will...
Forum - 06/21/2022
... warranty account. In doing this it will lower the customer portion by the amount of the private oil offer, and will show the debit in the warranty recievable account until the credit is submitted for....
EXTENDED FACTORY MAINTENANCE/COMPLIMENTARY LOF ON VIS (NOT GMPPM) - 07/12/2022
I have a few RO's that have extended factory maintenance-3 visits and 2 complimentary lube-oil-filter showing in IVH under applicable warranties. I read somewhere that the extended factory maintenance is to be submitted with the same LOP as regular factory...
WARRANTY ADMINISTRATOR - 07/19/2022
HelloI have a 21 chevrolet silverado 2500, that we started a oil consumption test on. What labor op would I use for this?? The tech said they used to use cannot verify lop, but that lop is not working. I would appreciate any input, I have...
Forum - 05/12/2021
When we do our maintenance we add another line for a price difference. We move the oil to that line. It is charged back to advertising. Our service department figures that we do the work so we are not going to take the loss.
Forum - 05/12/2021
I totally missed that it was oil dye. Feel like a fool. Lesson learned to slow down just a little...
Re: GMPP Smart Protection - 07/11/2016
... above labor operations are used when submitting for reimbursement for a GMPP Smart Care lube, oil, filter and tire rotation service (plans sold prior to 10/1/2013). GMPP Smart Care Wrap/Non-Wrap labor operations: 0600853/0600863/0600873 for lube, oil,...
Re: DEALERTRACK - 06/22/2016
No the repairs were first thought to be customer pay and coded for that, customer has a gmpp policy and repairs are covered...i went in to change to S but it wouldnt let me service contract not found in line payment method..
Forum - 09/26/2016
I have not gotten them approved as "Added Operations", but I have gotten them approved for "paycode change". Could you tell me where you read that? I would be interested in reading up on this as well.
Forum - 09/28/2016
kturner - sounds as though you are handling these situations correctly: management authorizes any changes regarding who is responsible for charges prior to repairs being performed. These instances are not handled as added operations.
Forum - 01/20/2017
... head. You can actually catch your finger nail on it. The cause is actually the lack of oil in the cylinder head that is causing the piston rings to seize, the bearing to go bad, and wrist pins on connecting rod twisted. It is way placed the point...
2.4L Engine - 01/19/2017
Has anyone had any claims for the 2.4L engine, especially the Equinox! We get at least 1 every 2 weeks that the oil is low and the motor is just rattling bad. The tech diagnostic it and says it needs camshaft cover, camshaft chain, guides are broken...
Re: April - Share Your Tip! - 04/29/2014
I have been doing this job for several years the challenge with this job is it challenges you to do it right and keep up with all the changes every year..i feel like i know alot about my job and yet some new things I learn too.
Re: Freon cost on warranty claims - 12/22/2015
... 40% to that. I believe it's a whopping total of .25 / ounce. I have to have my parts department change the amount they charge out all of the time....
Seal Part Warranty - 08/11/2015
I've just scoured the P&P for the information. But once again, can't find it! Did the warranty change on these? For some reason both my service manager and I believe the time limit has been reduced. It was 6 months before you could claim a parts warranty,...
Re: Attaching Documents in Reynolds - 11/01/2012
... not able to attach a document in ADP either. I typically enter all the information in and then change a piece of data that I know the claim will reject once it is in global. Then when it is in reject status I add my file and correct the piece of data....
Re: Who's your boss? - 12/31/2012
I love that fox guarding the hen house. I'm some what surprised that GM doesn't mandate that too. I've never worked at another dealer so I have no comparisons but I think it may be time for a change...
MILEAGE OR KILOMETERS - 11/21/2012
I HAVE A CLAIM THAT WAS REJECTED BECAUSE OF MILES LESS THEN PREVIOUS JOB CARD. WHEN I GO ON GLOBAL THE PREVIOUS RO WAS SUBMITTED IN KILOMETERS. HOW DO I CHANGE IT TO READ MILAGE AND NOT KILOMETERS. I CHECKED THAT IS WAS A FOREIGN TOURIST VIN.
Re: KILOMETERS OR MILAGE - 11/23/2012
You may have to either mark the foreign vin again or get your DMA involved to change it to miles vs kilometers. Let us know what works out, it's good information to have.
Re: SHIPPING LABEL - 12/13/2012
THER WAS A MESSAGE G_0000152656 ON 11-29-12 THAT EXPLAINS THE CHANGE..WHEN YOU ARE GENERATING A SHIPING LABEL,AND IMPUTTED THE REQUIRED INFO AND SELECT "SAVE AND PRINT" THE SMALLER SHIPPPING PROVIDER POP UP WINDOW WILL APPEAR..SLECT THE LINK FOR SHOPPING...
Re: Transaction summary report? - 09/18/2012
I know how you feel. Everytime I have to change passwords, our firewall kicks everything I do back. Aren't computers grand!!
Is anyone else using Arkona? - 10/04/2012
... same message about validation errors, invalid messages, and internal firewall errors. I haven't changed my password so that isn't the issue. I've had a case open with Arkona for a week now and they still can't get it fixed. Just wondering if anyone...
ADJUSTING A TRANSPORT CLAIM? - 08/07/2012
... of an expedited part in the net item field instead of the 40% mark up amount. I went back in to change it and it says "adjustment is not allowed" do I do a full debit and resubmit? or am I stuck with a $245.00 loss ...
Re: Powertrain Coverage -transfer case - 06/14/2012
with GM we have to start looking at everything and sometimes we can't remember everything. once we do it the right way GM will change it before we blink. Thank you so much for your help.
Re: cpo maintenance rejecting - 05/07/2012
Thank you, it went through as a ZREG. Do you know if this was corrected in the Warranty Newsletter and I just missed it? or did they change their minds after the Newsletter was printed?
Re: Aftermarket Warranty Block - 08/27/2013
I have had these kinds of rejects in the past, simply because someone change the warranty ID number to 99999999. In this circumstance, I was successful in H-Routing the submission with a corresponding comment, and was well.
NEW 7 DIGIT Labor codes - 03/05/2013
... to be found now....hmmmmm Called GMPP and even they were stumped as to when it would all get changed. Any suggestions for determining coverage other than submitting to see if I get rejected? Thanks!...
Reject message help - 01/14/2013
... Evaluation Criteria is not compatible with this Labour Code F1610". Any ideas on what has to be changed here? VIN 1GC2KVCG7CA324846. I'm waiting on DMC Live Chat for some help but the curser just keeps blinking, nothing happening....
Re: One line or Two lines - 09/13/2013
I'm I using the wrong Labor Op codes? I have 3010230 for casual, base time 1.8, tech had to change both left & right side bearings. For other Labor Op code I have 3010460, OLH 1.2, because he had to change the seal it was bad. I'm getting errors: Error...
Re: One line or Two lines - 09/16/2013
You may want to change the base time for labor op 3010230 to 0.7 and put the 1.1 in additional time instead of it all in base time..Labor op 3010460 if the full amount of the labor time is rejecting you may want to submit 1/2 or 0.6 for olh..if your...
Re: Seat Back Recall13323 - 10/03/2013
If it rejects, I would just change the Op Code, in GWM. I submitted one, right away, Monday for the 13310 Campaign, and it Accepted.
PDI Fluid Add - 11/20/2013
Did the max amount you can claim for PDI fluid add change? I submitted a claim this morning for $9.00 and it was denied for misc. amount exceeds the limit for labor op 0590052?
Re: PDI Fluid Add - 11/21/2013
I got the same response from DBC. I asked if it was a change in processing and he said he didn't know but self auth was a way around it....and today it's working like normal again...
Re: What Would You Do - 03/14 - 03/11/2014
I beleive the warranty admininstrator should change the labour op to 0600108 with 1.0 in base hours and make accounting adjustments on their end for the customer paid part. The CAC number should be put in the reference field. So only a claim for the ...
Forum - 11/16/2017
In regards to the question re: management authorization for jobs that change from c/p to warranty: Required Operating Procedures Bulletin 04-00-89-015 - Section 1. Authorization to Perform Repairs: "There is to be a clear understanding of responsibility...
... head. You can actually catch your finger nail on it. The cause is actually the lack of oil in the cylinder head that is causing the piston rings to seize, the bearing to go bad, and wrist pins on connecting rod twisted. It is way placed the point...
2.4L Engine - 01/19/2017
Has anyone had any claims for the 2.4L engine, especially the Equinox! We get at least 1 every 2 weeks that the oil is low and the motor is just rattling bad. The tech diagnostic it and says it needs camshaft cover, camshaft chain, guides are broken...
Re: April - Share Your Tip! - 04/29/2014
I have been doing this job for several years the challenge with this job is it challenges you to do it right and keep up with all the changes every year..i feel like i know alot about my job and yet some new things I learn too.
Re: Freon cost on warranty claims - 12/22/2015
... 40% to that. I believe it's a whopping total of .25 / ounce. I have to have my parts department change the amount they charge out all of the time....
Seal Part Warranty - 08/11/2015
I've just scoured the P&P for the information. But once again, can't find it! Did the warranty change on these? For some reason both my service manager and I believe the time limit has been reduced. It was 6 months before you could claim a parts warranty,...
Re: Attaching Documents in Reynolds - 11/01/2012
... not able to attach a document in ADP either. I typically enter all the information in and then change a piece of data that I know the claim will reject once it is in global. Then when it is in reject status I add my file and correct the piece of data....
Re: Who's your boss? - 12/31/2012
I love that fox guarding the hen house. I'm some what surprised that GM doesn't mandate that too. I've never worked at another dealer so I have no comparisons but I think it may be time for a change...
MILEAGE OR KILOMETERS - 11/21/2012
I HAVE A CLAIM THAT WAS REJECTED BECAUSE OF MILES LESS THEN PREVIOUS JOB CARD. WHEN I GO ON GLOBAL THE PREVIOUS RO WAS SUBMITTED IN KILOMETERS. HOW DO I CHANGE IT TO READ MILAGE AND NOT KILOMETERS. I CHECKED THAT IS WAS A FOREIGN TOURIST VIN.
Re: KILOMETERS OR MILAGE - 11/23/2012
You may have to either mark the foreign vin again or get your DMA involved to change it to miles vs kilometers. Let us know what works out, it's good information to have.
Re: SHIPPING LABEL - 12/13/2012
THER WAS A MESSAGE G_0000152656 ON 11-29-12 THAT EXPLAINS THE CHANGE..WHEN YOU ARE GENERATING A SHIPING LABEL,AND IMPUTTED THE REQUIRED INFO AND SELECT "SAVE AND PRINT" THE SMALLER SHIPPPING PROVIDER POP UP WINDOW WILL APPEAR..SLECT THE LINK FOR SHOPPING...
Re: Transaction summary report? - 09/18/2012
I know how you feel. Everytime I have to change passwords, our firewall kicks everything I do back. Aren't computers grand!!
Is anyone else using Arkona? - 10/04/2012
... same message about validation errors, invalid messages, and internal firewall errors. I haven't changed my password so that isn't the issue. I've had a case open with Arkona for a week now and they still can't get it fixed. Just wondering if anyone...
ADJUSTING A TRANSPORT CLAIM? - 08/07/2012
... of an expedited part in the net item field instead of the 40% mark up amount. I went back in to change it and it says "adjustment is not allowed" do I do a full debit and resubmit? or am I stuck with a $245.00 loss ...
Re: Powertrain Coverage -transfer case - 06/14/2012
with GM we have to start looking at everything and sometimes we can't remember everything. once we do it the right way GM will change it before we blink. Thank you so much for your help.
Re: cpo maintenance rejecting - 05/07/2012
Thank you, it went through as a ZREG. Do you know if this was corrected in the Warranty Newsletter and I just missed it? or did they change their minds after the Newsletter was printed?
Re: Aftermarket Warranty Block - 08/27/2013
I have had these kinds of rejects in the past, simply because someone change the warranty ID number to 99999999. In this circumstance, I was successful in H-Routing the submission with a corresponding comment, and was well.
NEW 7 DIGIT Labor codes - 03/05/2013
... to be found now....hmmmmm Called GMPP and even they were stumped as to when it would all get changed. Any suggestions for determining coverage other than submitting to see if I get rejected? Thanks!...
Reject message help - 01/14/2013
... Evaluation Criteria is not compatible with this Labour Code F1610". Any ideas on what has to be changed here? VIN 1GC2KVCG7CA324846. I'm waiting on DMC Live Chat for some help but the curser just keeps blinking, nothing happening....
Re: One line or Two lines - 09/13/2013
I'm I using the wrong Labor Op codes? I have 3010230 for casual, base time 1.8, tech had to change both left & right side bearings. For other Labor Op code I have 3010460, OLH 1.2, because he had to change the seal it was bad. I'm getting errors: Error...
Re: One line or Two lines - 09/16/2013
You may want to change the base time for labor op 3010230 to 0.7 and put the 1.1 in additional time instead of it all in base time..Labor op 3010460 if the full amount of the labor time is rejecting you may want to submit 1/2 or 0.6 for olh..if your...
Re: Seat Back Recall13323 - 10/03/2013
If it rejects, I would just change the Op Code, in GWM. I submitted one, right away, Monday for the 13310 Campaign, and it Accepted.
PDI Fluid Add - 11/20/2013
Did the max amount you can claim for PDI fluid add change? I submitted a claim this morning for $9.00 and it was denied for misc. amount exceeds the limit for labor op 0590052?
Re: PDI Fluid Add - 11/21/2013
I got the same response from DBC. I asked if it was a change in processing and he said he didn't know but self auth was a way around it....and today it's working like normal again...
Re: What Would You Do - 03/14 - 03/11/2014
I beleive the warranty admininstrator should change the labour op to 0600108 with 1.0 in base hours and make accounting adjustments on their end for the customer paid part. The CAC number should be put in the reference field. So only a claim for the ...
Forum - 11/16/2017
In regards to the question re: management authorization for jobs that change from c/p to warranty: Required Operating Procedures Bulletin 04-00-89-015 - Section 1. Authorization to Perform Repairs: "There is to be a clear understanding of responsibility...
Forum - 05/22/2018
YOU MUST USE A QTY OF 1 AND CHANGE THE PRICE PER UNIT TO 3.22. THE SYSEM WILL ADD APPROPRIATE PARTS MARK UP. PARTS DEPT MAY NEED TO ADJUST THEIR QUANTITY SOLD IN INVENTORY TO AVOID FALSE REPORTING. I KNOW THIS BECAUSE I HLD ON TO 18 CLAIMS WHILE...
Courtesy Transportation - 05/24/2018
... effective 10-1-2018 only 2017-2019 model year vehicles will be eligible for rental. How can gm change the policy if our customer still have remaining powertrain warranty. How are we suppose to explain this to them....
Forum - 06/01/2018
We did just refinish them. They had a really nice bulletin on brake/rotor warranty but went and changed it drastically and removed all of the really helpful information for warranty.
Forum - 05/03/2018
In regards to batteries: The recent changes to the parts warranty terms, effective April 1, 2018, does not affect certain product lines, including batteries - both 12 volt and Advanced Propulsion, engine and transmission assemblies, sheet metal, accessories,...
Forum - 05/09/2018
I never put a parts cost or price in Global when submittng claims. GM may pay more or less. Then parts dept. makes the changes. All of my recall claims have gone through with no problem
Forum - 05/14/2018
Reimbursement for covered services is based on a fixed reimbursement rate for lube/oil/filter and tire rotation service. The reimbursement rate is based on the Smart Care product that was sold to the customer. Smart Care 2 - labor operation 0600863 reimburses...
Forum - 04/03/2018
... have DMA approval. Unfortunately, with how confusing the rules are and how often rules change, I bet it's hard for the DMA's to always know what does and doesn't qualify under Courtesy Tranportation rules. You have to...
Forum - 08/24/2018
... the next month due to waiting on parts. By the time that he finished the repair the LTG had changed. I argued the point, but, was shot down. It goes by the open date only....
Special Program Labor Operations help cards? - 09/12/2018
... 1 Maintenance service. I couldn't find anything in the system for "2019 Maintenance Program Changes". If there is another place for me to find this information, please let me know....
Forum - 07/31/2018
... to being beyond 3/36. We also had put them through in the past when beyond B2B, I think they changed the parameters or something. It won't pay if you put it through without policy. Rust through is for panel holes....
WPC Returns UPS Page - 07/31/2018
Help! What's up with the UPS page now asking for user/password to print out a label to return parts to the WPC? When did that change and how do I get into it to print out my labels?
Forum - 12/21/2018
GM is not going to pay for a part that is an exchange unit. She should just bill $45 in admin. allowance for exchange of the unit and have the parts department contact ESC to correct that mistake as well. To prevent this from further happening when a...
Forum - 01/11/2019
Add-on's, no customer signatures, change of payment responsibility, are some examples of common missing authorizations. All of these have to be authorized as it takes place, not after first submission, like repeat repairs and excessive parts
Forum - 01/17/2019
... did reset when replaced again. But after April 1st when the parts warranty terms changed, the parts warranty is only for the 24 months unlimited miles of the purchase date. So for the 24 month warranty, if needed, the part can fail and...
CORVETTE TIRE TRANSPORTATION DAMAGE - 02/07/2019
... CONTACED DBC AND WAS ADVISED TO SUBMIT LETTER OF NOTIFICATION FOR DAMAGE. DRIVER REFUSED TO CHANGE PAPERWORK AFTER HE HAD SUBMITTED IT. IN THIS CASE, HOW SHOULD WE HANDLE THIS?...
Forum - 02/11/2019
I always start with the VIS, if it is in km it is probably Canadian. Once they convert to be used in the US they change them to miles.
Forum - 01/08/2019
Update: Bulletin 17-NA-066 Automatic Transmission Oil cooler Flush and Flow Test (12/14/2018): Warranty Information: "Effective 12/1/2018, GM no longer requires a mandatory cooler flush and flow test to be performed in every instance of transmission or...
Forum - 11/27/2018
Reference bulletin 18-NA-263for info on the diagnostic times change. Diagnostic time would be your first, maybe even a 2nd punch for a difficult situation (make sure you have appropriate authorization for it). The only time I could think that the last...
RENTALS - 10/25/2018
I know in the past we could not run a sameday rental if the repair was less than 2 hours. I know GM changes things monthly. But I can not find any thing in P&P and DBC was not any help
Mileage when Job Card is Printed. - 10/04/2018
... on my nerves. Am I being nitpicky here or should it be correct when printed? If it's changed afterward, does that have to be approved? How? ...
Forum - 09/20/2017
... manager, which is rough since he's both the service and parts manager. At least they've changed some authorizations to prior to submission instead of prior to work starting. It's helped a bit....
Policy Repair Documentation - 10/24/2017
... from the portal looks the same as they did before. I had thought that they would have changed and the "range" would be on it somewhere. Does anyone get a printout that shows the range or is that handled within the portal?...
Forum - 07/19/2017
cnkraemer its ok to be sarcastic like you i have been dealing with gm for a long time this is like a too good to be true and subject to change anytime !!!
Forum - 12/06/2017
I beleive, when the changes happened in July, there was also something that said P&P wouldn't update until later in the yr...whatever that means? So, I go by the matrix saying OLH is prior to submission.
Forum - 12/01/2017
... looking for an operation and then submit it, there's a little radio button near the top that changes to green I think when you have someone online and the'll introduce themselves. You can go back and forth with questions, etc until hopefully you...
YOU MUST USE A QTY OF 1 AND CHANGE THE PRICE PER UNIT TO 3.22. THE SYSEM WILL ADD APPROPRIATE PARTS MARK UP. PARTS DEPT MAY NEED TO ADJUST THEIR QUANTITY SOLD IN INVENTORY TO AVOID FALSE REPORTING. I KNOW THIS BECAUSE I HLD ON TO 18 CLAIMS WHILE...
Courtesy Transportation - 05/24/2018
... effective 10-1-2018 only 2017-2019 model year vehicles will be eligible for rental. How can gm change the policy if our customer still have remaining powertrain warranty. How are we suppose to explain this to them....
Forum - 06/01/2018
We did just refinish them. They had a really nice bulletin on brake/rotor warranty but went and changed it drastically and removed all of the really helpful information for warranty.
Forum - 05/03/2018
In regards to batteries: The recent changes to the parts warranty terms, effective April 1, 2018, does not affect certain product lines, including batteries - both 12 volt and Advanced Propulsion, engine and transmission assemblies, sheet metal, accessories,...
Forum - 05/09/2018
I never put a parts cost or price in Global when submittng claims. GM may pay more or less. Then parts dept. makes the changes. All of my recall claims have gone through with no problem
Forum - 05/14/2018
Reimbursement for covered services is based on a fixed reimbursement rate for lube/oil/filter and tire rotation service. The reimbursement rate is based on the Smart Care product that was sold to the customer. Smart Care 2 - labor operation 0600863 reimburses...
Forum - 04/03/2018
... have DMA approval. Unfortunately, with how confusing the rules are and how often rules change, I bet it's hard for the DMA's to always know what does and doesn't qualify under Courtesy Tranportation rules. You have to...
Forum - 08/24/2018
... the next month due to waiting on parts. By the time that he finished the repair the LTG had changed. I argued the point, but, was shot down. It goes by the open date only....
Special Program Labor Operations help cards? - 09/12/2018
... 1 Maintenance service. I couldn't find anything in the system for "2019 Maintenance Program Changes". If there is another place for me to find this information, please let me know....
Forum - 07/31/2018
... to being beyond 3/36. We also had put them through in the past when beyond B2B, I think they changed the parameters or something. It won't pay if you put it through without policy. Rust through is for panel holes....
WPC Returns UPS Page - 07/31/2018
Help! What's up with the UPS page now asking for user/password to print out a label to return parts to the WPC? When did that change and how do I get into it to print out my labels?
Forum - 12/21/2018
GM is not going to pay for a part that is an exchange unit. She should just bill $45 in admin. allowance for exchange of the unit and have the parts department contact ESC to correct that mistake as well. To prevent this from further happening when a...
Forum - 01/11/2019
Add-on's, no customer signatures, change of payment responsibility, are some examples of common missing authorizations. All of these have to be authorized as it takes place, not after first submission, like repeat repairs and excessive parts
Forum - 01/17/2019
... did reset when replaced again. But after April 1st when the parts warranty terms changed, the parts warranty is only for the 24 months unlimited miles of the purchase date. So for the 24 month warranty, if needed, the part can fail and...
CORVETTE TIRE TRANSPORTATION DAMAGE - 02/07/2019
... CONTACED DBC AND WAS ADVISED TO SUBMIT LETTER OF NOTIFICATION FOR DAMAGE. DRIVER REFUSED TO CHANGE PAPERWORK AFTER HE HAD SUBMITTED IT. IN THIS CASE, HOW SHOULD WE HANDLE THIS?...
Forum - 02/11/2019
I always start with the VIS, if it is in km it is probably Canadian. Once they convert to be used in the US they change them to miles.
Forum - 01/08/2019
Update: Bulletin 17-NA-066 Automatic Transmission Oil cooler Flush and Flow Test (12/14/2018): Warranty Information: "Effective 12/1/2018, GM no longer requires a mandatory cooler flush and flow test to be performed in every instance of transmission or...
Forum - 11/27/2018
Reference bulletin 18-NA-263for info on the diagnostic times change. Diagnostic time would be your first, maybe even a 2nd punch for a difficult situation (make sure you have appropriate authorization for it). The only time I could think that the last...
RENTALS - 10/25/2018
I know in the past we could not run a sameday rental if the repair was less than 2 hours. I know GM changes things monthly. But I can not find any thing in P&P and DBC was not any help
Mileage when Job Card is Printed. - 10/04/2018
... on my nerves. Am I being nitpicky here or should it be correct when printed? If it's changed afterward, does that have to be approved? How? ...
Forum - 09/20/2017
... manager, which is rough since he's both the service and parts manager. At least they've changed some authorizations to prior to submission instead of prior to work starting. It's helped a bit....
Policy Repair Documentation - 10/24/2017
... from the portal looks the same as they did before. I had thought that they would have changed and the "range" would be on it somewhere. Does anyone get a printout that shows the range or is that handled within the portal?...
Forum - 07/19/2017
cnkraemer its ok to be sarcastic like you i have been dealing with gm for a long time this is like a too good to be true and subject to change anytime !!!
Forum - 12/06/2017
I beleive, when the changes happened in July, there was also something that said P&P wouldn't update until later in the yr...whatever that means? So, I go by the matrix saying OLH is prior to submission.
Forum - 12/01/2017
... looking for an operation and then submit it, there's a little radio button near the top that changes to green I think when you have someone online and the'll introduce themselves. You can go back and forth with questions, etc until hopefully you...
Forum - 03/06/2018
I feel like in the past they had to approve them because I thought in the past the labor was supposed to be OLH for closest-to labor operations. But I think that changed when they revised the P&P and took that out.
Customer pay and warranty - 12/21/2017
... RO's where the advisor adds on customer pay lines after the fact. I understand that if the C is changed to W, or if we add a warranty line, then the service manager needs to sign off on the RO. But if we have an RO that starts as warranty only and the...
Forum - 12/26/2017
... operation once it was beyond the time/mileage limits, ugh...I suppose that's because they've changed the PET?...
Cost Comparison Worksheet Help - 03/03/2017
... dealership goes about getting the cost coparison worksheets completed? Is there a way to change information once you have filled one out though the link in Forms? The only way I have seen to correct information is to start completely over. ...
Forum - 03/15/2017
SO ARE YOU ADJUSTING YOUR CLAIM TO CHANGE THE QUANTITY TO 4 ON THE COOLANT? MY PARTS MANAGER DOES NOT WANT TO BILL THE GALLON COOLANT PART NUMBER WITH A QUANTITY OF 4 ON THE CLAIM LINE--HE THINKS GM NEEDS TO STRAIGHTEN THIS OUT ON THEIR END--
Forum - 03/15/2017
I really appreciate that. I will be adjusting my claims to reflect a quantity of 4 whenever 1 gallon is used. I would not have the parts department make any changes to their process.
Forum - 03/16/2017
... adjusted by Chevy. I'll bring it up to the parts manager but it's probably easier for me to change the qty on the transaction than for them to adjust the price every time....
Forum - 02/14/2017
... be the cat converter gaskets have the same coverage and LOP as the cat itself. Something may have changed. . . ....
Forum - 04/10/2017
Document Id: 3973504: The oil pan drain plug seal is only replaced if it is damaged. <The replacement of the seal is not called out within the recall bulletin.>
Forum - 03/21/2017
... also need the manager's signature/initials. They should be separate authorization as the changes were made at different times, one after write up and the other after diagnosis of the first concern....
Forum - 06/14/2017
thats a good idea about policy auth there are not a whole lot of choices when submitting for authorizations as to they we are authorizing things such as why customers are in rentals they need to change those options too...
Charges - 10/12/2007
... is present. Service management is required to authorize the hard copy of the repair order with any changes made regarding the responsible party for the charges incurred. This is to occur prior to repairs being performed. The customer must be contacted...
CODING QUESTION RE: BULLETIN #07-09-41-007 - 01/10/2008
... TO ORDER 2-KITS ..... CAN WE CLAIM AN ADDITIONAL .5 OLH FOR OTHER SIDE ???? IT DOESNT STATE ANY CHANGE IN LABOR....
Re: B5410 - Body - Reseal - 02/15/2008
I WOULD PUT .4 IN REG HOURS (2006 LTG) 2.0 IN OLH (IF HE HAD TIME PUNCHES) AND EAT THE REST. IF HE SAID NO DOUBT YOU'LL BE ABLE TO CHANGE HIS MIND.
Becky - 11/13/2007
When I do my case add credits for the OnStar updates, do I have to pull each hard copy and make the changes w/SM approvals or can I just go off the report I pulled to find them? I've got the basics down but the details sometimes are just not where I...
Forum - 11/13/2007
I mark my changes on the hard copy, document how much the case add was for and the reason. That way there are no questions in the event you get audited.
Re: GM Training - 04/18/2008
... ITS IMPORTANT TO LEARN THE NEW SYSTEM IF YOU USE WINS TO SUBMIT CLAIMS. EVERYTHING IS GOING TO CHANGE EVEN COMPLAINT AND FAILURE CODES WILL BE DIFFERANT. I'M NOT THROUGH THE COURSE YET BUT IT LOOKS A LITTLE CONFUSEING....
Re: COMPLAINT & FAIL CODES - 04/09/2008
... DOESNT PASS MY STANDERDS. I ALSO GOT SICK OF HEARING PART BAD OR INOP. I CANT EVEN GET MY TECHS TO CHANGE OUT GOING MILAGE EVEN WHEN IT SAYS THEY TEST DROVE IT IN THERE STORY. ...
Re: Bulletin #02-06-04-037D for Restricted/Blocked Evap Vent Path Code - 07/21/2008
... what the bulletin allows for also. I wish they would update them more often to reflect the price changes or at least not list a price and just put cost + 40%. That would stop any confusion and updates would not be needed every time the parts prices increase....
Re: CROSS-LINE WARRANTY - 09/16/2008
... to the normal claim entry screen for non-franchised? Wonder if there's some Reynolds setting needs changed??...
Switching fuel from E85 to Gas or visa versa.. - 09/18/2008
Help! I have an 2008 Uplander VIN#1GNDV23W18D132694 that changed fuel and didn't drive the vehicle for the 7 miles. Of course, the check engine light came on. My tech had to drain fuel and refuel (enough that the vehicle recognized a refueling event)...
Re: CROSS-LINE WARRANTY - 09/24/2008
... Hummer but we are on ADP. ADP automatically marks them as a non GM vin and you have to manually change it to mark as a GM vin...
Re: GLOBAL WARRANTY - 08/21/2008
... I beleive this is a very similair information input as the future global warranty. THe biggest changes will be the real time response(reject immediately) and where you pull reports from. You will also have access to more reports, ones that previously...
BUYBACK STOCK VEHICLES - 08/21/2008
... (CADILLAC WITH 50,112 MILES--OUT OF WARRANTY) WHICH WE HAD TO DO QUITE A BIT OF REPAIR DUE TO AN OIL LEAK ---- SO WILL I NOT BE ABLE TO CLAIM THIS UNTIL THE VEHICLE IS SOLD ?? -- OR SHOULD MY USED CAR DEPT BE ABSORBING THIS ??...
Re: Engine Warranty Question - 01/15/2009
Is the customer paying for any of the repair-deductible or labor or anything? Is this a parts warranty to start with? All changes the coverage.
I feel like in the past they had to approve them because I thought in the past the labor was supposed to be OLH for closest-to labor operations. But I think that changed when they revised the P&P and took that out.
Customer pay and warranty - 12/21/2017
... RO's where the advisor adds on customer pay lines after the fact. I understand that if the C is changed to W, or if we add a warranty line, then the service manager needs to sign off on the RO. But if we have an RO that starts as warranty only and the...
Forum - 12/26/2017
... operation once it was beyond the time/mileage limits, ugh...I suppose that's because they've changed the PET?...
Cost Comparison Worksheet Help - 03/03/2017
... dealership goes about getting the cost coparison worksheets completed? Is there a way to change information once you have filled one out though the link in Forms? The only way I have seen to correct information is to start completely over. ...
Forum - 03/15/2017
SO ARE YOU ADJUSTING YOUR CLAIM TO CHANGE THE QUANTITY TO 4 ON THE COOLANT? MY PARTS MANAGER DOES NOT WANT TO BILL THE GALLON COOLANT PART NUMBER WITH A QUANTITY OF 4 ON THE CLAIM LINE--HE THINKS GM NEEDS TO STRAIGHTEN THIS OUT ON THEIR END--
Forum - 03/15/2017
I really appreciate that. I will be adjusting my claims to reflect a quantity of 4 whenever 1 gallon is used. I would not have the parts department make any changes to their process.
Forum - 03/16/2017
... adjusted by Chevy. I'll bring it up to the parts manager but it's probably easier for me to change the qty on the transaction than for them to adjust the price every time....
Forum - 02/14/2017
... be the cat converter gaskets have the same coverage and LOP as the cat itself. Something may have changed. . . ....
Forum - 04/10/2017
Document Id: 3973504: The oil pan drain plug seal is only replaced if it is damaged. <The replacement of the seal is not called out within the recall bulletin.>
Forum - 03/21/2017
... also need the manager's signature/initials. They should be separate authorization as the changes were made at different times, one after write up and the other after diagnosis of the first concern....
Forum - 06/14/2017
thats a good idea about policy auth there are not a whole lot of choices when submitting for authorizations as to they we are authorizing things such as why customers are in rentals they need to change those options too...
Charges - 10/12/2007
... is present. Service management is required to authorize the hard copy of the repair order with any changes made regarding the responsible party for the charges incurred. This is to occur prior to repairs being performed. The customer must be contacted...
CODING QUESTION RE: BULLETIN #07-09-41-007 - 01/10/2008
... TO ORDER 2-KITS ..... CAN WE CLAIM AN ADDITIONAL .5 OLH FOR OTHER SIDE ???? IT DOESNT STATE ANY CHANGE IN LABOR....
Re: B5410 - Body - Reseal - 02/15/2008
I WOULD PUT .4 IN REG HOURS (2006 LTG) 2.0 IN OLH (IF HE HAD TIME PUNCHES) AND EAT THE REST. IF HE SAID NO DOUBT YOU'LL BE ABLE TO CHANGE HIS MIND.
Becky - 11/13/2007
When I do my case add credits for the OnStar updates, do I have to pull each hard copy and make the changes w/SM approvals or can I just go off the report I pulled to find them? I've got the basics down but the details sometimes are just not where I...
Forum - 11/13/2007
I mark my changes on the hard copy, document how much the case add was for and the reason. That way there are no questions in the event you get audited.
Re: GM Training - 04/18/2008
... ITS IMPORTANT TO LEARN THE NEW SYSTEM IF YOU USE WINS TO SUBMIT CLAIMS. EVERYTHING IS GOING TO CHANGE EVEN COMPLAINT AND FAILURE CODES WILL BE DIFFERANT. I'M NOT THROUGH THE COURSE YET BUT IT LOOKS A LITTLE CONFUSEING....
Re: COMPLAINT & FAIL CODES - 04/09/2008
... DOESNT PASS MY STANDERDS. I ALSO GOT SICK OF HEARING PART BAD OR INOP. I CANT EVEN GET MY TECHS TO CHANGE OUT GOING MILAGE EVEN WHEN IT SAYS THEY TEST DROVE IT IN THERE STORY. ...
Re: Bulletin #02-06-04-037D for Restricted/Blocked Evap Vent Path Code - 07/21/2008
... what the bulletin allows for also. I wish they would update them more often to reflect the price changes or at least not list a price and just put cost + 40%. That would stop any confusion and updates would not be needed every time the parts prices increase....
Re: CROSS-LINE WARRANTY - 09/16/2008
... to the normal claim entry screen for non-franchised? Wonder if there's some Reynolds setting needs changed??...
Switching fuel from E85 to Gas or visa versa.. - 09/18/2008
Help! I have an 2008 Uplander VIN#1GNDV23W18D132694 that changed fuel and didn't drive the vehicle for the 7 miles. Of course, the check engine light came on. My tech had to drain fuel and refuel (enough that the vehicle recognized a refueling event)...
Re: CROSS-LINE WARRANTY - 09/24/2008
... Hummer but we are on ADP. ADP automatically marks them as a non GM vin and you have to manually change it to mark as a GM vin...
Re: GLOBAL WARRANTY - 08/21/2008
... I beleive this is a very similair information input as the future global warranty. THe biggest changes will be the real time response(reject immediately) and where you pull reports from. You will also have access to more reports, ones that previously...
BUYBACK STOCK VEHICLES - 08/21/2008
... (CADILLAC WITH 50,112 MILES--OUT OF WARRANTY) WHICH WE HAD TO DO QUITE A BIT OF REPAIR DUE TO AN OIL LEAK ---- SO WILL I NOT BE ABLE TO CLAIM THIS UNTIL THE VEHICLE IS SOLD ?? -- OR SHOULD MY USED CAR DEPT BE ABSORBING THIS ??...
Re: Engine Warranty Question - 01/15/2009
Is the customer paying for any of the repair-deductible or labor or anything? Is this a parts warranty to start with? All changes the coverage.
Re: EVAP VENT VALVE LABOR OP - 02/18/2009
THANK YOU! ALSO DOES ANYONE KNOW OF A NEW LIST OF COVERED LABOR OPS FOR POWERTRAIN? J3390 IS NOT ON THE LIST, HOWEVER WE SUBMITTED TO GMPP AND IT REJECTED. MY REP SAYS IT IS NOW COVERED UNDER POWERTRAIN. HOW MANY MORE HAVE THEY CHANGED?
Re: Replaced starter - 02/27/2009
... - I am with you guys that GM goes out of their way to make it difficult. Hopefully that will change with global warranty, whenever that comes out!...
Service Calls - 12/23/2009
I am aware that Roadside Assistance usually provides battery jump starts & flat tire changes. However, some of our customers prefer to call us directly for these services. I am unable to find any opcodes that would allow us to be paid for making a service...
Re: GM Transportation claims - 12/30/2009
... know is that everytime I resubmit, it's for less $$. Very frustrating these are - I wish GM would change these to make them easier to submit. I know I'm only dreaming though! ...
Re: Global Warranty Mgmt access - 09/28/2009
I am able to get into global warranty. We changes some settings on out fire wall and then I was able to get in however this may have been coincidence. When you go in you can build a claim but the submit is not active and you can see where reports are...
Re: Global Warranty Mgmt access - 09/28/2009
I do not know what they changes I know that we updated our system ("beracuda web filter") and then it was working. Like I said it could have been complete coincidence for all that we know.
Re: GM GLOBAL CONNECT ISSUE - 09/14/2009
I think this may have to do with your intetrnet server. I never used to be able to get on because the page was considered not secure our system admin had to change this
Re: GM Accessories VPO/LPO Programs - 10/21/2009
... hours and they rejected but paid when I resubmitted with 3.0 hours. Does anyone know if this will change or not or do we keep submitting 3.0 hours? ...
2010 Camaro PDI Adds Discrepancy - 10/21/2009
... hours and they rejected but paid when I resubmitted with 3.0 hours. Does anyone know if this will change or not or do we keep submitting 3.0 hours?...
TRANSWHEELS - 07/20/2009
... all the time with my parts manager that they don't get marked up. As far as I know it has not changed. But can't find it anywhere to tell me this. Any help would be greatly appreciated....
A Question for those on Global Warranty already - 02/04/2010
Our dealership goes live on Global March 8th, we are currently on the ADP system.The questions I have are how is the change over to global going for you and if your on the ADP system do you still up load RO#s through the DCS system or is it all uploaded...
Re: Global Warranty Management - 02/09/2010
I FEEL SO TOTALLY LOST. I WAS OUT SICK TWO DAYS OF THE LAST WEEK WE COULD SUBMIT, BEFORE THE CHANGE OVER. I BARELY GOT MY TRAINING DONE IN TIME. I HAD TO RUSH THROUGH IT. JL HAD BEEN VERY HELPFULL, THOUGH. ESPECIALLY BEING ABLE TO PRINT OUT THE QUICK...
Re: GLOBAL WARRANTY (transistion) - 03/04/2010
We also go live on monday with Global. Has anyone on Global already sent up claims through ADP. If so, how has it changed compared to sending up when using Wins..
Re: Transportation Damage claims - 04/06/2010
... P&P for every trans-claim because it's usually a long stretch between and you never know what's changed. The DBC has always been helpful too....
Parts amount exceeds allowance.... - 06/17/2010
... notes "added 1/4 oz dye found leak from condenser tubes. Evac. Replace condenser (added oil). Replaced o-rings. Recharge." I used Lop D3140 for replacing the condenser. Parts billed out are the condenser, 2 o-rings, dye, lubricant and freon. Claim...
NEW RENTAL RATE QUESTION... - 05/11/2010
I saw last week that Enterprises' rental rates were changed effective 5.6.10. My question is are ALL rentals now $38 even SUV's, trucks, vans, etc. (that used to be $42) or do those type of rentals fall under the tier 2 category and are now $47? GM wasnt...
Re: DID EVERYONE SEE ???? NEW PRICING - 10/29/2010
I FOUND OUT THE HARD WAY TOO.WHEN THE PARTS PRICES WERE UPDATED THE COST OF THE BATTERIES DID NOT CHANGE FOR A FEW MONTHS...SO MY CLAIM WAS SHORTED..AFTER SOME PHONE CALLS WE NOW HAVE THE SEPT 2010 PRICES...AND MY CLAIM WAS FIXED TOO BY THE REP..
Re: Dealer Track - 10/28/2010
Thanks so much for the info. I've been curious about how this change over is going to go. Guess I'll have to wait till next week and see what happens.
Re: ANYONE ORGANIZED? - 09/17/2010
GM always changes things for sure..i didnt have all this help back in 1973 when i first started doing warranties but its a good feeling to know its there now, i learn something new all the time
Re: ANYONE ORGANIZED? - 09/17/2010
YEP THOSE WERE THE DAYS..TAKE UP SEVERAL LINES LISTING ALL THE PARTS THAT GOES WITH THE REPAIRS..AND DOING IT ALL OVER AGAIN WHEN IT REJECTS AND COMES BACK...WOW HOW THINGS HAVE CHANGED FOR THE BETTER
Re: Customer Participation amount - 07/23/2010
Did you change the amount in Global? I had a repair that the labor converted to Global wrong from ERA. But it let me do an adjustment. You may have to call DBC, that's what I was told by my Warranty rep.
Re: Problems with Transaction Summary Report? - 02/14/2012
I had issues yesterday uploading through the bridge to Global but all other areas worked just fine. My credit memo came through without issue today. Not really surprised they are having issues, they always do. Especially after a major change.
Re: Emissions Coverage - 01/18/2012
Personally i think being a little crazy is one of the job descriptions for being a warranty adm..i changed jobs 2 years ago so i had to train these managers and advisors on emission warranty its getting better...
Re: Late Transaction Summary Report? - 03/01/2012
... countries to system. I expressed my disappointment and frustration with the system since the changes. Maybe if enough people complain they will do something....
Re: March warranty news - 04/04/2012
Can I ask why you don't agree with it? They changed the wording for their "empowerment tools". From now on Policy, Goodwill and Customer Enthusiasm... all have specific requirements to use them. See TSB 11-00-89-005A for the latest and greatest! G...
THANK YOU! ALSO DOES ANYONE KNOW OF A NEW LIST OF COVERED LABOR OPS FOR POWERTRAIN? J3390 IS NOT ON THE LIST, HOWEVER WE SUBMITTED TO GMPP AND IT REJECTED. MY REP SAYS IT IS NOW COVERED UNDER POWERTRAIN. HOW MANY MORE HAVE THEY CHANGED?
Re: Replaced starter - 02/27/2009
... - I am with you guys that GM goes out of their way to make it difficult. Hopefully that will change with global warranty, whenever that comes out!...
Service Calls - 12/23/2009
I am aware that Roadside Assistance usually provides battery jump starts & flat tire changes. However, some of our customers prefer to call us directly for these services. I am unable to find any opcodes that would allow us to be paid for making a service...
Re: GM Transportation claims - 12/30/2009
... know is that everytime I resubmit, it's for less $$. Very frustrating these are - I wish GM would change these to make them easier to submit. I know I'm only dreaming though! ...
Re: Global Warranty Mgmt access - 09/28/2009
I am able to get into global warranty. We changes some settings on out fire wall and then I was able to get in however this may have been coincidence. When you go in you can build a claim but the submit is not active and you can see where reports are...
Re: Global Warranty Mgmt access - 09/28/2009
I do not know what they changes I know that we updated our system ("beracuda web filter") and then it was working. Like I said it could have been complete coincidence for all that we know.
Re: GM GLOBAL CONNECT ISSUE - 09/14/2009
I think this may have to do with your intetrnet server. I never used to be able to get on because the page was considered not secure our system admin had to change this
Re: GM Accessories VPO/LPO Programs - 10/21/2009
... hours and they rejected but paid when I resubmitted with 3.0 hours. Does anyone know if this will change or not or do we keep submitting 3.0 hours? ...
2010 Camaro PDI Adds Discrepancy - 10/21/2009
... hours and they rejected but paid when I resubmitted with 3.0 hours. Does anyone know if this will change or not or do we keep submitting 3.0 hours?...
TRANSWHEELS - 07/20/2009
... all the time with my parts manager that they don't get marked up. As far as I know it has not changed. But can't find it anywhere to tell me this. Any help would be greatly appreciated....
A Question for those on Global Warranty already - 02/04/2010
Our dealership goes live on Global March 8th, we are currently on the ADP system.The questions I have are how is the change over to global going for you and if your on the ADP system do you still up load RO#s through the DCS system or is it all uploaded...
Re: Global Warranty Management - 02/09/2010
I FEEL SO TOTALLY LOST. I WAS OUT SICK TWO DAYS OF THE LAST WEEK WE COULD SUBMIT, BEFORE THE CHANGE OVER. I BARELY GOT MY TRAINING DONE IN TIME. I HAD TO RUSH THROUGH IT. JL HAD BEEN VERY HELPFULL, THOUGH. ESPECIALLY BEING ABLE TO PRINT OUT THE QUICK...
Re: GLOBAL WARRANTY (transistion) - 03/04/2010
We also go live on monday with Global. Has anyone on Global already sent up claims through ADP. If so, how has it changed compared to sending up when using Wins..
Re: Transportation Damage claims - 04/06/2010
... P&P for every trans-claim because it's usually a long stretch between and you never know what's changed. The DBC has always been helpful too....
Parts amount exceeds allowance.... - 06/17/2010
... notes "added 1/4 oz dye found leak from condenser tubes. Evac. Replace condenser (added oil). Replaced o-rings. Recharge." I used Lop D3140 for replacing the condenser. Parts billed out are the condenser, 2 o-rings, dye, lubricant and freon. Claim...
NEW RENTAL RATE QUESTION... - 05/11/2010
I saw last week that Enterprises' rental rates were changed effective 5.6.10. My question is are ALL rentals now $38 even SUV's, trucks, vans, etc. (that used to be $42) or do those type of rentals fall under the tier 2 category and are now $47? GM wasnt...
Re: DID EVERYONE SEE ???? NEW PRICING - 10/29/2010
I FOUND OUT THE HARD WAY TOO.WHEN THE PARTS PRICES WERE UPDATED THE COST OF THE BATTERIES DID NOT CHANGE FOR A FEW MONTHS...SO MY CLAIM WAS SHORTED..AFTER SOME PHONE CALLS WE NOW HAVE THE SEPT 2010 PRICES...AND MY CLAIM WAS FIXED TOO BY THE REP..
Re: Dealer Track - 10/28/2010
Thanks so much for the info. I've been curious about how this change over is going to go. Guess I'll have to wait till next week and see what happens.
Re: ANYONE ORGANIZED? - 09/17/2010
GM always changes things for sure..i didnt have all this help back in 1973 when i first started doing warranties but its a good feeling to know its there now, i learn something new all the time
Re: ANYONE ORGANIZED? - 09/17/2010
YEP THOSE WERE THE DAYS..TAKE UP SEVERAL LINES LISTING ALL THE PARTS THAT GOES WITH THE REPAIRS..AND DOING IT ALL OVER AGAIN WHEN IT REJECTS AND COMES BACK...WOW HOW THINGS HAVE CHANGED FOR THE BETTER
Re: Customer Participation amount - 07/23/2010
Did you change the amount in Global? I had a repair that the labor converted to Global wrong from ERA. But it let me do an adjustment. You may have to call DBC, that's what I was told by my Warranty rep.
Re: Problems with Transaction Summary Report? - 02/14/2012
I had issues yesterday uploading through the bridge to Global but all other areas worked just fine. My credit memo came through without issue today. Not really surprised they are having issues, they always do. Especially after a major change.
Re: Emissions Coverage - 01/18/2012
Personally i think being a little crazy is one of the job descriptions for being a warranty adm..i changed jobs 2 years ago so i had to train these managers and advisors on emission warranty its getting better...
Re: Late Transaction Summary Report? - 03/01/2012
... countries to system. I expressed my disappointment and frustration with the system since the changes. Maybe if enough people complain they will do something....
Re: March warranty news - 04/04/2012
Can I ask why you don't agree with it? They changed the wording for their "empowerment tools". From now on Policy, Goodwill and Customer Enthusiasm... all have specific requirements to use them. See TSB 11-00-89-005A for the latest and greatest! G...
Re: Is anyone on AutoMate? - 11/01/2011
... had its pros and cons i had never heard of it before but was getting to like it when we changed back.....
Recall 09132 - Power steering hose leak - 09/20/2011
... inspected the vehicle and it already has the new style hose and clamps. The decision was to not change anything since it appears to have been done already. I am trying to figure out the best way to submit this. Any ideas? There is no labor code to...
DRAC cars - 08/18/2011
We recently started using 3 DRAC vehicles, but I am not able to claim the full $42. Global will only pay when I change it to the old $38. Does anyone know why this might be happening? Is there a special way to indicate in Global that these are DRAC...
Re: DRAC cars - 08/18/2011
As of January of this year the rental rates changed. Nearly all vehicles are now $38/day. The only ones that get $47 are Cadillacs. See Global Connect message G_0000074498 for full details.
Re: WANT TO BILL GMPP DEDUCT TO GM - 11/02/2010
... the deductable in net amount and override it..i have used the Z7410 before with no luck and had to change to the labor op for the repair and had it go thru ok..good luck hope this works for you.we are on reynolds but i do put some problem claims in thru...
reject codes 802 and 803.. - 11/08/2010
i submitted a claim on a 2005 truck out of warranty and coded it as so and changed the tech gmin number and submitted the claim...the claim rejected one of those fatal 802 or 803 reject codes..so i went back and found the gmin didnt have enough numbers...
Re: 2005 SUBURBAN - FUEL LEVEL SENSOR - 11/11/2010
Usually if you can't select another date to the side there it means there haven't been any changes to the labor op time. I'd try calling DBC - they may have to do a system inquiry.
Re: We need your warranty success story! - 12/17/2010
your program is my success story..i changed jobs in february and the dealer told me your program was available for me to use..this old lady learns something new everyday from the newsletters and forums. this program has made me a better warranty adm.and...
Battery Pricing Updated - 01/25/2011
Battery pricing changes are effective January 18, 2011. Go to EPIC, periodical/reference inquiry, battery pricing under publication type field and there you have it.
"California" Bay Area Dealers - Tax question - 07/14/2011
Is anyone else having claims pay "too much" tax - due to the state changes lately.... earlier in the year her in "San Leandro" our tax rate went up to 10% then Obama dropped California 1% bring it down to 9% but my claims are still paying 10%....... ...
Customer Enthusiasm - 07/22/2011
... and get them cut at another dealer. Now, is this customer enthusiasm? I know there have been changes made to that list of ops so now I am lost as to how to code it. Any help on this is appreciated!...
Re: Towing - 03/11/2011
... on Global Warranty by selecting the "Analyze Warranty" tab and then "View Service Agent Profile". Change the drop down box on the page to GM-US then click "Other Items Not Allowed" and at the bottom it shows your towing amount limit....
ERROR CODES - 02/01/2024
Good evening,I have a claim that keeps rejecting for codes 073,072, and 081. I have resubmitted this 4-5 times trying to correct this. No matter what i change or correct it keeps rejecting. I'm so lost on how to fix this.
Forum - 03/21/2024
... the per kg "cost" is. Your parts dept may be billing it out too high... If the per kg price has changed, please let me know...
Forum - 01/04/2024
... Usually I am in the 20-30 range because of my observation status. If there have been some changes you might consider making some more changes. I am far too busy to get involved in something like that at this store. At my secondary store I could...
Forum - 01/10/2024
... Customer Concern Not Duplicated labor operations has been removed. Management approval prior to a change of repair cost from customer pay to warranty has also been eliminated, although management approval for policy repairs still applies in those...
Empowerment - 10/05/2023
... the link and it took me to the service agent detail screen. Our empowerment level was changed on 10/01/23 for category G. I haven't seen this category used for a long time. I haven't received any other communication from GM concerning...
Forum - 07/27/2023
Can You tell me where I can find something to see where Powertrain is coverged it used to come up under warranty help but I see nothing did they change that ? when I go into SI and click powertrain coverge it does not let me access that
Forum - 09/01/2023
I just had one with a dented liftgate, without paint damage, and I used the repair lop. DBC stated that the repair panels lop's ar not for transport claims, which makes 0 sense to me. He had me change to paint lop
Forum - 09/12/2023
... after hitting submit. I have not contacted anyone about this. I also have had my labor operation change to some weird labor operation that requires a doc id and I have to edit header a couple times before my labor operation sticks. Really annoying....
Forum - 05/03/2023
... limit exceeded (parts) but the part in question was replaced 12 months ago. Has something changed that I missed? 1st replacement 4/6/2022 and 2nd replacement 4/11/2023. Inner tie rod....
Forum - 06/28/2023
Oops my bad, I know I used it Friday so it must have been a recent change, I didn't even click into today. Thanks for the update.
Which service advisor/writer to use when closing ticket - 07/05/2023
We changed one of our service advisors while a repair was still being completed due to parts wait. When I submit the claim should I use the original advisor who wrote up the repair order or the new advisor who actually completed the ticket being...
Forum - 04/21/2023
Be careful because this totally depends on where you are. The key words in this coverage are below: Engine Oil Cooler Lines Detaching from Crimp — Canada and Alaska Only Involved vehicles are marked “open” on the Investigate Vehicle...
Dealertrack update? - 09/16/2022
Early this morning I went in to submit claims all was fine... just now I went in and BAM screens have changed and instead of doing "accept" then download it gives you a tab to submit right off the bat. Anyone else see/have this today?
... had its pros and cons i had never heard of it before but was getting to like it when we changed back.....
Recall 09132 - Power steering hose leak - 09/20/2011
... inspected the vehicle and it already has the new style hose and clamps. The decision was to not change anything since it appears to have been done already. I am trying to figure out the best way to submit this. Any ideas? There is no labor code to...
DRAC cars - 08/18/2011
We recently started using 3 DRAC vehicles, but I am not able to claim the full $42. Global will only pay when I change it to the old $38. Does anyone know why this might be happening? Is there a special way to indicate in Global that these are DRAC...
Re: DRAC cars - 08/18/2011
As of January of this year the rental rates changed. Nearly all vehicles are now $38/day. The only ones that get $47 are Cadillacs. See Global Connect message G_0000074498 for full details.
Re: WANT TO BILL GMPP DEDUCT TO GM - 11/02/2010
... the deductable in net amount and override it..i have used the Z7410 before with no luck and had to change to the labor op for the repair and had it go thru ok..good luck hope this works for you.we are on reynolds but i do put some problem claims in thru...
reject codes 802 and 803.. - 11/08/2010
i submitted a claim on a 2005 truck out of warranty and coded it as so and changed the tech gmin number and submitted the claim...the claim rejected one of those fatal 802 or 803 reject codes..so i went back and found the gmin didnt have enough numbers...
Re: 2005 SUBURBAN - FUEL LEVEL SENSOR - 11/11/2010
Usually if you can't select another date to the side there it means there haven't been any changes to the labor op time. I'd try calling DBC - they may have to do a system inquiry.
Re: We need your warranty success story! - 12/17/2010
your program is my success story..i changed jobs in february and the dealer told me your program was available for me to use..this old lady learns something new everyday from the newsletters and forums. this program has made me a better warranty adm.and...
Battery Pricing Updated - 01/25/2011
Battery pricing changes are effective January 18, 2011. Go to EPIC, periodical/reference inquiry, battery pricing under publication type field and there you have it.
"California" Bay Area Dealers - Tax question - 07/14/2011
Is anyone else having claims pay "too much" tax - due to the state changes lately.... earlier in the year her in "San Leandro" our tax rate went up to 10% then Obama dropped California 1% bring it down to 9% but my claims are still paying 10%....... ...
Customer Enthusiasm - 07/22/2011
... and get them cut at another dealer. Now, is this customer enthusiasm? I know there have been changes made to that list of ops so now I am lost as to how to code it. Any help on this is appreciated!...
Re: Towing - 03/11/2011
... on Global Warranty by selecting the "Analyze Warranty" tab and then "View Service Agent Profile". Change the drop down box on the page to GM-US then click "Other Items Not Allowed" and at the bottom it shows your towing amount limit....
ERROR CODES - 02/01/2024
Good evening,I have a claim that keeps rejecting for codes 073,072, and 081. I have resubmitted this 4-5 times trying to correct this. No matter what i change or correct it keeps rejecting. I'm so lost on how to fix this.
Forum - 03/21/2024
... the per kg "cost" is. Your parts dept may be billing it out too high... If the per kg price has changed, please let me know...
Forum - 01/04/2024
... Usually I am in the 20-30 range because of my observation status. If there have been some changes you might consider making some more changes. I am far too busy to get involved in something like that at this store. At my secondary store I could...
Forum - 01/10/2024
... Customer Concern Not Duplicated labor operations has been removed. Management approval prior to a change of repair cost from customer pay to warranty has also been eliminated, although management approval for policy repairs still applies in those...
Empowerment - 10/05/2023
... the link and it took me to the service agent detail screen. Our empowerment level was changed on 10/01/23 for category G. I haven't seen this category used for a long time. I haven't received any other communication from GM concerning...
Forum - 07/27/2023
Can You tell me where I can find something to see where Powertrain is coverged it used to come up under warranty help but I see nothing did they change that ? when I go into SI and click powertrain coverge it does not let me access that
Forum - 09/01/2023
I just had one with a dented liftgate, without paint damage, and I used the repair lop. DBC stated that the repair panels lop's ar not for transport claims, which makes 0 sense to me. He had me change to paint lop
Forum - 09/12/2023
... after hitting submit. I have not contacted anyone about this. I also have had my labor operation change to some weird labor operation that requires a doc id and I have to edit header a couple times before my labor operation sticks. Really annoying....
Forum - 05/03/2023
... limit exceeded (parts) but the part in question was replaced 12 months ago. Has something changed that I missed? 1st replacement 4/6/2022 and 2nd replacement 4/11/2023. Inner tie rod....
Forum - 06/28/2023
Oops my bad, I know I used it Friday so it must have been a recent change, I didn't even click into today. Thanks for the update.
Which service advisor/writer to use when closing ticket - 07/05/2023
We changed one of our service advisors while a repair was still being completed due to parts wait. When I submit the claim should I use the original advisor who wrote up the repair order or the new advisor who actually completed the ticket being...
Forum - 04/21/2023
Be careful because this totally depends on where you are. The key words in this coverage are below: Engine Oil Cooler Lines Detaching from Crimp — Canada and Alaska Only Involved vehicles are marked “open” on the Investigate Vehicle...
Dealertrack update? - 09/16/2022
Early this morning I went in to submit claims all was fine... just now I went in and BAM screens have changed and instead of doing "accept" then download it gives you a tab to submit right off the bat. Anyone else see/have this today?
Bulletin 22-NA-027 - 03/22/2023
... If the serial # doesn't comply then you are not to replace it but follow another bulletin for an oil consumption test. There is only a labor op to do the actual repair but nothing for checking the label.We are looking about probably about 2 hours. I...
NEW ADD ON REQUIREMENT PER GM P&P,,,DEBIT ITEM - 03/23/2023
ONE OF MY AUDIT FRIENDS AT GM NOTED THAT DEALERS ARE NOT BEING MADE AWARE OF ONE OF THE MOST RECENT CHANGES TO THE P&P WHEN ADD ON REPAIRS ARE INVOLVED.If a customer concern is added on after initial write-up, Service Agent is required to follow the...
CUSTOMER ADDRESS - 09/15/2021
... we are not to ask the customer for their address during write-up. I was not aware that this had changed. We do an extreme amount of vehicle pickup and delivery, so what is the proper procedure in obtaining an address? Or is out advisor mistaken?...
Forum - 07/09/2021
I did try that, but it said I couldnt with it submitted, which I did not do from DT. I have had nothing but headaches out of this change
Work completed repair order flow process - 07/26/2021
... of the warranty and after the vehicle is gone then I get the whole shabang to review and if any changes need to be done for warranty processing I do it then. Tell me how your process is, does it work or could there be a better way of the repair...
courtesy trans reverting back to 7 days? - 01/05/2022
is there anything in writing about Courtesy Trans reverting back to 7 days as opposed to the 10 days recently instituted at the end of last year?the document announcing the change to 10 days said it was only good thru the end of the year ( 2021 )
Forum - 07/19/2022
... You might be able to claim it if you do a repair at a later date but what if it is not consuming oil at an abnormal rate? That wouldn't be warranty. My general rule is if you don't fix anything you can't charge GM but if you do fix something and...
Forum - 07/06/2022
... faster with Reynolds, given that it gave instant claim information in the dms(without having to change 5 screens). ...
Forum - 01/14/2022
With Fran on checking the box, but unless they changed the label it won't help. We had same issue a few years ago and never got to claim, because we didnt have serial number. Customer didnt give us updated contact info and we never could get ahold of...
Forum - 01/18/2022
When did it change back to a must have of the customer's name on the sublet bill? I knew it must have the vin, date, detailed description of repair.
Forum - 04/29/2019
I guess that's what's confusing me. I don't know if something has changed or if I never understood it to begin with. I don't remember having so much difficulty with claim types. I thought that for part warranties...
Forum - 05/13/2019
Refer to Global Message GCUS-9-7345: Important Change to Working Capital Assistance Program (WCAP) Payment Method. A WCAP Terms and Conditions PDF document is included within the message with additional details on the program.
GMPP Claims Submission - 08/23/2019
... that I can think of looking for information on GMPP Claims Submission. We have had some changes here and papers stuck together. I have a claim that is a GMPP and was wondering how many days we have to submit those claims. I know regular...
Repeat Repair Time and Mileage Limits - 02/05/2020
... for a repeat repeair are 6 months or 6,000 miles which ever is first. Is this correct ? or has it changed?...
Forum - 03/17/2020
Mine is in May, but I realize we are all pretty much playing it by ear. I was willing to change my date, if the need arose, but didn't know what I would need to do. Thank you for the update
Forum - 08/28/2019
Hi there , First did the part number change ? check with your parts dept and verify. unless i have been doing it wrong the part numbers have to match unless it has superceded. Did you claim as a ZPTI trans type ?
current maintenance program reimbursements - 07/14/2020
allowed amount for lube oil and filter Format: Other
Another new Global Glitch - 04/27/2020
... another DBC case but no answer yet. I have to fix this in global, I cannot make the required changes in my DMS and resubmit.Rental Reason in item number Z_NIC value invalid ...
Key Cut/Laser Cut Charge - 02/10/2021
... claims? In recall 14294 it states that the key cut is included in the time but have things changed on how they are done since that recall was released? If we can claim is there a limit to how much they will accept? Does this get put under Net Item-M...
Forum - 03/24/2021
... and have Special Coverage applicable. that have always paid. But, I didn't know if something changed with the latest P&P updates??? So, I'm assuming if the Special Coverage is applicable in the vehicles Warranties Applicable section,...
Bulletin 15-06-01-002 vs Powertrain - 04/01/2021
... information." That being said if one was to use the labor op 4062350 Valve Lifter Oil Manifold Replacement then it would be covered under Powertrain. But the bulletin is for basically base warranty. And if the vehicle is out of...
Forum - 02/21/2021
The new payment process went into effect on 2/15/2021. I would agree with how you handled the processing fee for the repurchase initiated prior to the process change on 2/15.
SPS Programming Screenshots not stating Which Module is programmed? - Are you experiencing the same thing? - 08/31/2020
... screenshots for all SPS programming that is completed. Recently, the screenshots have changed in that they no longer state What module was programmed. The screenshot now only states Action Complete, Job Card #, and Warranty code. So...
Repair Only or Closest To Labor op - 01/28/2021
I've gone through the posts on here and I see that things have changed over the past few years on this items but this item comes up frequently. What exactly are the proper ways currently to submit them. I keep getting conflicting information.If...
Forum - 04/29/2020
I got mine resolved yesterday morning, the system accepted the changes I need to make to get it back into pending. Thank you for following up kristen.
... If the serial # doesn't comply then you are not to replace it but follow another bulletin for an oil consumption test. There is only a labor op to do the actual repair but nothing for checking the label.We are looking about probably about 2 hours. I...
NEW ADD ON REQUIREMENT PER GM P&P,,,DEBIT ITEM - 03/23/2023
ONE OF MY AUDIT FRIENDS AT GM NOTED THAT DEALERS ARE NOT BEING MADE AWARE OF ONE OF THE MOST RECENT CHANGES TO THE P&P WHEN ADD ON REPAIRS ARE INVOLVED.If a customer concern is added on after initial write-up, Service Agent is required to follow the...
CUSTOMER ADDRESS - 09/15/2021
... we are not to ask the customer for their address during write-up. I was not aware that this had changed. We do an extreme amount of vehicle pickup and delivery, so what is the proper procedure in obtaining an address? Or is out advisor mistaken?...
Forum - 07/09/2021
I did try that, but it said I couldnt with it submitted, which I did not do from DT. I have had nothing but headaches out of this change
Work completed repair order flow process - 07/26/2021
... of the warranty and after the vehicle is gone then I get the whole shabang to review and if any changes need to be done for warranty processing I do it then. Tell me how your process is, does it work or could there be a better way of the repair...
courtesy trans reverting back to 7 days? - 01/05/2022
is there anything in writing about Courtesy Trans reverting back to 7 days as opposed to the 10 days recently instituted at the end of last year?the document announcing the change to 10 days said it was only good thru the end of the year ( 2021 )
Forum - 07/19/2022
... You might be able to claim it if you do a repair at a later date but what if it is not consuming oil at an abnormal rate? That wouldn't be warranty. My general rule is if you don't fix anything you can't charge GM but if you do fix something and...
Forum - 07/06/2022
... faster with Reynolds, given that it gave instant claim information in the dms(without having to change 5 screens). ...
Forum - 01/14/2022
With Fran on checking the box, but unless they changed the label it won't help. We had same issue a few years ago and never got to claim, because we didnt have serial number. Customer didnt give us updated contact info and we never could get ahold of...
Forum - 01/18/2022
When did it change back to a must have of the customer's name on the sublet bill? I knew it must have the vin, date, detailed description of repair.
Forum - 04/29/2019
I guess that's what's confusing me. I don't know if something has changed or if I never understood it to begin with. I don't remember having so much difficulty with claim types. I thought that for part warranties...
Forum - 05/13/2019
Refer to Global Message GCUS-9-7345: Important Change to Working Capital Assistance Program (WCAP) Payment Method. A WCAP Terms and Conditions PDF document is included within the message with additional details on the program.
GMPP Claims Submission - 08/23/2019
... that I can think of looking for information on GMPP Claims Submission. We have had some changes here and papers stuck together. I have a claim that is a GMPP and was wondering how many days we have to submit those claims. I know regular...
Repeat Repair Time and Mileage Limits - 02/05/2020
... for a repeat repeair are 6 months or 6,000 miles which ever is first. Is this correct ? or has it changed?...
Forum - 03/17/2020
Mine is in May, but I realize we are all pretty much playing it by ear. I was willing to change my date, if the need arose, but didn't know what I would need to do. Thank you for the update
Forum - 08/28/2019
Hi there , First did the part number change ? check with your parts dept and verify. unless i have been doing it wrong the part numbers have to match unless it has superceded. Did you claim as a ZPTI trans type ?
current maintenance program reimbursements - 07/14/2020
allowed amount for lube oil and filter Format: Other
Another new Global Glitch - 04/27/2020
... another DBC case but no answer yet. I have to fix this in global, I cannot make the required changes in my DMS and resubmit.Rental Reason in item number Z_NIC value invalid ...
Key Cut/Laser Cut Charge - 02/10/2021
... claims? In recall 14294 it states that the key cut is included in the time but have things changed on how they are done since that recall was released? If we can claim is there a limit to how much they will accept? Does this get put under Net Item-M...
Forum - 03/24/2021
... and have Special Coverage applicable. that have always paid. But, I didn't know if something changed with the latest P&P updates??? So, I'm assuming if the Special Coverage is applicable in the vehicles Warranties Applicable section,...
Bulletin 15-06-01-002 vs Powertrain - 04/01/2021
... information." That being said if one was to use the labor op 4062350 Valve Lifter Oil Manifold Replacement then it would be covered under Powertrain. But the bulletin is for basically base warranty. And if the vehicle is out of...
Forum - 02/21/2021
The new payment process went into effect on 2/15/2021. I would agree with how you handled the processing fee for the repurchase initiated prior to the process change on 2/15.
SPS Programming Screenshots not stating Which Module is programmed? - Are you experiencing the same thing? - 08/31/2020
... screenshots for all SPS programming that is completed. Recently, the screenshots have changed in that they no longer state What module was programmed. The screenshot now only states Action Complete, Job Card #, and Warranty code. So...
Repair Only or Closest To Labor op - 01/28/2021
I've gone through the posts on here and I see that things have changed over the past few years on this items but this item comes up frequently. What exactly are the proper ways currently to submit them. I keep getting conflicting information.If...
Forum - 04/29/2020
I got mine resolved yesterday morning, the system accepted the changes I need to make to get it back into pending. Thank you for following up kristen.
Forum - 04/30/2020
As of 04/21 the labor ops and times changed
Forum - 06/01/2020
... but we are still compliant because we did one before repair began. It's unfair to the customer to change the participation amount to a higher $$, so this seems to be a way to avoid that. We have sent a couple to our DMA, to override the customer participation...
Forum - 04/27/2020
My understanding is that day you and I were getting rejects is the day they were adjusting Global to accommodate the changes in the recall instructions and operation codes. It is fixed now.
Forum - 03/27/2020
... have remained fully staffed and open during this time. Beginning Monday, our hours will change from 7:30-6 M-F to 8-5 M-F. As of yesterday, I have seen a significant drop in my warranty job cards. Parts sales are also down significantly. Sales is conducting...
Forum - 01/16/2020
... know which one they are leaning towards.... I know I will be on here asking for tips, when we do change over ...
Forum - 01/16/2020
Things have definitely changed since the question pertaining to Lifetime Warranty brake components was posted on the Forum back in early 2010, right around the time that GWM was still in its infancy (hard to believe that was 10 years ago already!). As...
Policy on an over the counter part - 05/20/2019
... it in May. I know the warranty would be 12 months/unlimited because it was purchased before the change of 24/unlimited on 4/1/18. It was for a TCM. Any information on this would be greatly appreciated.Thanks, Carol...
GM Included Maitenance Reimbursement Amount Increase - 04/01/2019
... we would put the difference to advertising. Then we got a new Service Manager and he had us change it to a fixed cost item. ...
Forum - 05/09/2022
How is the new change working for everyone? I am getting a Please wait screen in Edge when I am trying to add pictures to a tclaim.
Forum - 05/12/2022
I had a WPC w/core charge adjustment, that changed all the prices to 0. This was in the comments... In addition to correcting any reject errors, please ensure $0.00 values are removed from the cost per part field (leaving blank)from the individual part...
Forum - 07/08/2022
Interesting that you bring that up since the very claim I was talking about ended up needing to be changed in that way. GM kicked it back for me to recode the second battery as an add line with the base opcode.
Major Guard Claims - 07/22/2022
... was finished and ready to be submitted for payment through Global Warranty i knew i had to change the header at the top to MIC. Looking back on my J&L notes the transaction type should have been ZSCT. It was not there. I continued the the claim...
Forum - 07/19/2022
... for something that is not supposed to take effect until August 1st but in their wake of doing the changes they are screwing up global to not pay the current amounts that they are supposed to pay. I can't get L84's to pay 55, CPO traverse to pay 43.00...
Forum - 01/10/2022
... of these fees can be limited by any rental you attach to the claim. I think they changed the limits so be sure to check. It used to be local pick up limited you to 1 day and overnight limited you to 2 days but I think they loosened up on that....
Analyst Ranking on Service Agent Summary Roport? - 01/05/2022
The verbiage on this always confuses me so I just want to make sure GM hasn't change this. The most recent JLWarranty News January 2022, states on pg 4, "If your ranking number gets too high, based on too may points accumulated in the four categories...
Forum - 03/08/2022
... 1 injectors on one line and Bank 2 injectors on the next line. Our system of CDK will not let me change the authoization code on it, and they get sent to my GM rep through Gllobal Connect for aproval after getting rejected. Waiting on two that I submitted...
Forum - 12/13/2021
If anyone sees anything in print please feel free to post it immediately. I won't change anything until I see it in print.
Forum - 07/28/2021
... Most times with the tickets I get them as they pick up. I catch if there are any flag changes then. If it falls on at the end of a pay week then it gets adjusted the next week, whether he gets more or gets back flagged. I don't get...
Forum - 05/06/2021
... It should show your real status by Monday. I just moved to Fixed this week but last time mine changed it showed something strange like P for a day or two. ...
SAVI (Dongle scan) - 03/28/2023
... called the "help" desk and was told then the claim would have to be H-routed.. When did this change? I was under the impression that as long as it is scanned prior to leaving we are good...
Claims approval process question - 03/07/2023
... hours down,,,then the Warranty Dept gets it and processes it. One of our managers wants to change that process and have the Job Cards come directly to the warranty dept from the advisors so he can assign the manager to other duties,,but i believe...
What Would You Do? - 05/23 - 04/25/2023
... the condition. Owners who have accepted applicable terms and conditions can accept the software changes using wireless over-the-air (OTA) technology without having to take the vehicle to the dealership. Alternatively, owners may have their vehicle serviced...
Forum - 07/12/2022
... EASY TO MISS . i can tell you one possible way to have input and get possible change is that we warranty admins need to write our Dealer Fixed Ops reps ,,,they have direct input to higher ups at GM,,,and GM does pay attention to them when...
Forum - 07/20/2023
... all the information, click submit..it says I need to enter tech number, cause, concern...etc, changes the labor time, deletes diag or add time. I correct the issue, and it might take 3-5 times clicking submit and entering different pieces of information...
ECM replacement on a diesel - 08/15/2023
... L5P) is needing to have the ECM replaced. The labor op is 4025390. So now with all these changes in SI (which btw they stink) this is what it says, and according to WSC the ECM is not covered if the emission coverage has expired. Mileage...
As of 04/21 the labor ops and times changed
Forum - 06/01/2020
... but we are still compliant because we did one before repair began. It's unfair to the customer to change the participation amount to a higher $$, so this seems to be a way to avoid that. We have sent a couple to our DMA, to override the customer participation...
Forum - 04/27/2020
My understanding is that day you and I were getting rejects is the day they were adjusting Global to accommodate the changes in the recall instructions and operation codes. It is fixed now.
Forum - 03/27/2020
... have remained fully staffed and open during this time. Beginning Monday, our hours will change from 7:30-6 M-F to 8-5 M-F. As of yesterday, I have seen a significant drop in my warranty job cards. Parts sales are also down significantly. Sales is conducting...
Forum - 01/16/2020
... know which one they are leaning towards.... I know I will be on here asking for tips, when we do change over ...
Forum - 01/16/2020
Things have definitely changed since the question pertaining to Lifetime Warranty brake components was posted on the Forum back in early 2010, right around the time that GWM was still in its infancy (hard to believe that was 10 years ago already!). As...
Policy on an over the counter part - 05/20/2019
... it in May. I know the warranty would be 12 months/unlimited because it was purchased before the change of 24/unlimited on 4/1/18. It was for a TCM. Any information on this would be greatly appreciated.Thanks, Carol...
GM Included Maitenance Reimbursement Amount Increase - 04/01/2019
... we would put the difference to advertising. Then we got a new Service Manager and he had us change it to a fixed cost item. ...
Forum - 05/09/2022
How is the new change working for everyone? I am getting a Please wait screen in Edge when I am trying to add pictures to a tclaim.
Forum - 05/12/2022
I had a WPC w/core charge adjustment, that changed all the prices to 0. This was in the comments... In addition to correcting any reject errors, please ensure $0.00 values are removed from the cost per part field (leaving blank)from the individual part...
Forum - 07/08/2022
Interesting that you bring that up since the very claim I was talking about ended up needing to be changed in that way. GM kicked it back for me to recode the second battery as an add line with the base opcode.
Major Guard Claims - 07/22/2022
... was finished and ready to be submitted for payment through Global Warranty i knew i had to change the header at the top to MIC. Looking back on my J&L notes the transaction type should have been ZSCT. It was not there. I continued the the claim...
Forum - 07/19/2022
... for something that is not supposed to take effect until August 1st but in their wake of doing the changes they are screwing up global to not pay the current amounts that they are supposed to pay. I can't get L84's to pay 55, CPO traverse to pay 43.00...
Forum - 01/10/2022
... of these fees can be limited by any rental you attach to the claim. I think they changed the limits so be sure to check. It used to be local pick up limited you to 1 day and overnight limited you to 2 days but I think they loosened up on that....
Analyst Ranking on Service Agent Summary Roport? - 01/05/2022
The verbiage on this always confuses me so I just want to make sure GM hasn't change this. The most recent JLWarranty News January 2022, states on pg 4, "If your ranking number gets too high, based on too may points accumulated in the four categories...
Forum - 03/08/2022
... 1 injectors on one line and Bank 2 injectors on the next line. Our system of CDK will not let me change the authoization code on it, and they get sent to my GM rep through Gllobal Connect for aproval after getting rejected. Waiting on two that I submitted...
Forum - 12/13/2021
If anyone sees anything in print please feel free to post it immediately. I won't change anything until I see it in print.
Forum - 07/28/2021
... Most times with the tickets I get them as they pick up. I catch if there are any flag changes then. If it falls on at the end of a pay week then it gets adjusted the next week, whether he gets more or gets back flagged. I don't get...
Forum - 05/06/2021
... It should show your real status by Monday. I just moved to Fixed this week but last time mine changed it showed something strange like P for a day or two. ...
SAVI (Dongle scan) - 03/28/2023
... called the "help" desk and was told then the claim would have to be H-routed.. When did this change? I was under the impression that as long as it is scanned prior to leaving we are good...
Claims approval process question - 03/07/2023
... hours down,,,then the Warranty Dept gets it and processes it. One of our managers wants to change that process and have the Job Cards come directly to the warranty dept from the advisors so he can assign the manager to other duties,,but i believe...
What Would You Do? - 05/23 - 04/25/2023
... the condition. Owners who have accepted applicable terms and conditions can accept the software changes using wireless over-the-air (OTA) technology without having to take the vehicle to the dealership. Alternatively, owners may have their vehicle serviced...
Forum - 07/12/2022
... EASY TO MISS . i can tell you one possible way to have input and get possible change is that we warranty admins need to write our Dealer Fixed Ops reps ,,,they have direct input to higher ups at GM,,,and GM does pay attention to them when...
Forum - 07/20/2023
... all the information, click submit..it says I need to enter tech number, cause, concern...etc, changes the labor time, deletes diag or add time. I correct the issue, and it might take 3-5 times clicking submit and entering different pieces of information...
ECM replacement on a diesel - 08/15/2023
... L5P) is needing to have the ECM replaced. The labor op is 4025390. So now with all these changes in SI (which btw they stink) this is what it says, and according to WSC the ECM is not covered if the emission coverage has expired. Mileage...
Incompatible part - 11/01/2023
... it in the story then I do not have to have authorization for incompatible parts. This changed, because I have not had the SM signed. It is explained in the story and then I put it in the comments when submitting for authorization....
Transmission Flush - 01/25/2024
... technician found the transmission fluid degraded and did a transmission flush and changed the filter. I know there is a bulletin that covers the transmission flush but it doesn't apply to this vehicle. The vehicle is under powertrain but not sure if...
Battery Pricing update AGAIN - 07/28/2011
Did everyone notice the battery price change effective June 30, 2011? July prices have actually RAISED!
Re: DRAC cars - 08/19/2011
... reimbursement rate will be updated in Global Warranty Management (GWM) to $42 per day. This change will be communicated to the Service Manager via the Site Map (Main Screen upper right corner) in GWM. This information can also be viewed in GWM under...
How to -- Question ?? - 10/06/2011
I have a Job card that was closed at the end of the month & we did have to already go back & make an partial adjustment **but** now it is stall rejecting & it will not allow me to change the labor op... Has anyone else delt with this ???
Re: What should I do? - 12/06/2011
... had to deal with a situation like this before, not knowingly anyway. I would have to completely change the techs comments during submission. There are always times when you might have to re-word them a bit so it makes more sense but I cannot make stuff...
Re: Pre-Authorization Requests for Transmission/Engine/Tires etc - 11/30/2011
I think tires are the only ones that will automatically change to an accepted status. For Transmissions and Engines you are just setting up the Pre-Auth, then when you call PQC with your final line totals, etc. they can look up the Pre-Auth # you've...
Re: Warranty Rental VIN - 08/26/2010
... have stopped using them a couple of times until they got a new manager that swore everything would change (haha)...
Re: ANYONE ORGANIZED? - 09/15/2010
... warranty prices, frequently used TSB numbers, fluid part numbers, a calendar, etc. This info changes periodically....
Re: ANYONE ORGANIZED? - 09/17/2010
and just when you think you have all your ducks in a row, GM will change something! J&L have come to the rescue along with all these great forum contributors, over and over.
Re: Chrome Wheel Supplier questions - 11/02/2010
... GM Authorization. Since when? I am unable to locate ANY message or notification of this change.... anyone get this info in writing?...
DID EVERYONE SEE ???? NEW PRICING - 10/29/2010
Just a reminder that the battery pricing changed September 2010.... I found out the hard way :-(
Re: GLOBAL WARRANTY (transistion) - 03/04/2010
... on monday with Global. Has anyone on Global already sent up claims through ADP. If so, how has it changed compared to sending up when using Wins.. [/quote] ITS NOT ANYMORE COMPLICATED AFTER YOU GET THE HANG OF IT....YOU HAVE TO USE SEVERAL SCREENS TO...
Re: GM Accessories VPO/LPO Programs - 10/22/2009
The LTG (GlobalConnect SI) has been updated to reflect a decrease in labor time for the installation of ground effects (VTD) on the 2010 Camaro to 3.0 hours. The online version of the PDI Reference Card will be updated to reflect the change.
Re: Global Warranty Mgmt access - 09/28/2009
Peter Joslyn was also emailed from this dlrshp. but no response. Christalyn: Can you find out what was changed on your firewall. Our IT dept may be able to help me. Thanks for your help.
Re: Global Warranty - 10/30/2009
... as of Nov. 5 because there are a lot of fields in Reynolds & Reynolds that we have to manually change the settings for. ...
Claim Memo 061-PDI overpayments? - 11/30/2009
... and all of our PDI's overpaid by 0.2 labor hours. Re-checked labor time guide and times have not changed. Called DBC and they had no information other than to say that the extra amount would probably be debited back eventually. I haven't seen anything...
Re: Global Warranty Management - 01/06/2010
... were assigned a warranty specialist who handles our H-routes (not the AVM). How will this change? I know there is a place for wholesale authorization in GWM. Does this still get reviewed by the same specialist?...
Re: Engine Warranty Question - 01/15/2009
... any of the repair-deductible or labor or anything? Is this a parts warranty to start with? All changes the coverage. [/quote] Yes, the customer will be paying a $100 deductible, and is NOT part warranty. Original engine is coming out. ...
Claim type B w/ vehicle in warranty. - 03/20/2009
Interesting thing--had a claim type B on an oil filter with vehicle under reg. warranty so ran as regular claim with comments and H-routed. AVM rejected with note to run as Claim Type B repair. Didn't think it would work, but it paid today as a Claim...
Re: Injection pump special policy, T5550 - 04/09/2009
T5607 ** -- IPC Dealers (GM ODC) should use only T-5607 for diesel pump replacement. this is a change from the previously published bulletin. Could this make a difference?
Re: GLOBAL WARRANTY - 08/22/2008
[quote] Christalyn: The biggest changes will be the real time response(reject immediately) [/quote] From what I have read it looks like whether you submit through your DMS or on Web based app the claim will be available the next day on the Web based...
Re: parts warranty on seal and gaskets - 09/10/2008
... the replacement of Seals and Gaskets will require wholesale authorization for Claim Type B. This change applies only to labor operations that cover the replacement of the seal or gasket only. ...
Rental Cars - 10/17/2008
I can't remember if they changed the rental fee from $37 to $42. Anybody know? Thanks Cyndi
Re: Rental Cars - 10/22/2008
The Rental Allowance Guidelines reference card has been updated to reflect the change in rental reimbursement for the Pontiac G6 ($42). The $37 rental reimbursement rate still applies to those Enterprise or dealer owned daily rental vehicles that are...
... it in the story then I do not have to have authorization for incompatible parts. This changed, because I have not had the SM signed. It is explained in the story and then I put it in the comments when submitting for authorization....
Transmission Flush - 01/25/2024
... technician found the transmission fluid degraded and did a transmission flush and changed the filter. I know there is a bulletin that covers the transmission flush but it doesn't apply to this vehicle. The vehicle is under powertrain but not sure if...
Battery Pricing update AGAIN - 07/28/2011
Did everyone notice the battery price change effective June 30, 2011? July prices have actually RAISED!
Re: DRAC cars - 08/19/2011
... reimbursement rate will be updated in Global Warranty Management (GWM) to $42 per day. This change will be communicated to the Service Manager via the Site Map (Main Screen upper right corner) in GWM. This information can also be viewed in GWM under...
How to -- Question ?? - 10/06/2011
I have a Job card that was closed at the end of the month & we did have to already go back & make an partial adjustment **but** now it is stall rejecting & it will not allow me to change the labor op... Has anyone else delt with this ???
Re: What should I do? - 12/06/2011
... had to deal with a situation like this before, not knowingly anyway. I would have to completely change the techs comments during submission. There are always times when you might have to re-word them a bit so it makes more sense but I cannot make stuff...
Re: Pre-Authorization Requests for Transmission/Engine/Tires etc - 11/30/2011
I think tires are the only ones that will automatically change to an accepted status. For Transmissions and Engines you are just setting up the Pre-Auth, then when you call PQC with your final line totals, etc. they can look up the Pre-Auth # you've...
Re: Warranty Rental VIN - 08/26/2010
... have stopped using them a couple of times until they got a new manager that swore everything would change (haha)...
Re: ANYONE ORGANIZED? - 09/15/2010
... warranty prices, frequently used TSB numbers, fluid part numbers, a calendar, etc. This info changes periodically....
Re: ANYONE ORGANIZED? - 09/17/2010
and just when you think you have all your ducks in a row, GM will change something! J&L have come to the rescue along with all these great forum contributors, over and over.
Re: Chrome Wheel Supplier questions - 11/02/2010
... GM Authorization. Since when? I am unable to locate ANY message or notification of this change.... anyone get this info in writing?...
DID EVERYONE SEE ???? NEW PRICING - 10/29/2010
Just a reminder that the battery pricing changed September 2010.... I found out the hard way :-(
Re: GLOBAL WARRANTY (transistion) - 03/04/2010
... on monday with Global. Has anyone on Global already sent up claims through ADP. If so, how has it changed compared to sending up when using Wins.. [/quote] ITS NOT ANYMORE COMPLICATED AFTER YOU GET THE HANG OF IT....YOU HAVE TO USE SEVERAL SCREENS TO...
Re: GM Accessories VPO/LPO Programs - 10/22/2009
The LTG (GlobalConnect SI) has been updated to reflect a decrease in labor time for the installation of ground effects (VTD) on the 2010 Camaro to 3.0 hours. The online version of the PDI Reference Card will be updated to reflect the change.
Re: Global Warranty Mgmt access - 09/28/2009
Peter Joslyn was also emailed from this dlrshp. but no response. Christalyn: Can you find out what was changed on your firewall. Our IT dept may be able to help me. Thanks for your help.
Re: Global Warranty - 10/30/2009
... as of Nov. 5 because there are a lot of fields in Reynolds & Reynolds that we have to manually change the settings for. ...
Claim Memo 061-PDI overpayments? - 11/30/2009
... and all of our PDI's overpaid by 0.2 labor hours. Re-checked labor time guide and times have not changed. Called DBC and they had no information other than to say that the extra amount would probably be debited back eventually. I haven't seen anything...
Re: Global Warranty Management - 01/06/2010
... were assigned a warranty specialist who handles our H-routes (not the AVM). How will this change? I know there is a place for wholesale authorization in GWM. Does this still get reviewed by the same specialist?...
Re: Engine Warranty Question - 01/15/2009
... any of the repair-deductible or labor or anything? Is this a parts warranty to start with? All changes the coverage. [/quote] Yes, the customer will be paying a $100 deductible, and is NOT part warranty. Original engine is coming out. ...
Claim type B w/ vehicle in warranty. - 03/20/2009
Interesting thing--had a claim type B on an oil filter with vehicle under reg. warranty so ran as regular claim with comments and H-routed. AVM rejected with note to run as Claim Type B repair. Didn't think it would work, but it paid today as a Claim...
Re: Injection pump special policy, T5550 - 04/09/2009
T5607 ** -- IPC Dealers (GM ODC) should use only T-5607 for diesel pump replacement. this is a change from the previously published bulletin. Could this make a difference?
Re: GLOBAL WARRANTY - 08/22/2008
[quote] Christalyn: The biggest changes will be the real time response(reject immediately) [/quote] From what I have read it looks like whether you submit through your DMS or on Web based app the claim will be available the next day on the Web based...
Re: parts warranty on seal and gaskets - 09/10/2008
... the replacement of Seals and Gaskets will require wholesale authorization for Claim Type B. This change applies only to labor operations that cover the replacement of the seal or gasket only. ...
Rental Cars - 10/17/2008
I can't remember if they changed the rental fee from $37 to $42. Anybody know? Thanks Cyndi
Re: Rental Cars - 10/22/2008
The Rental Allowance Guidelines reference card has been updated to reflect the change in rental reimbursement for the Pontiac G6 ($42). The $37 rental reimbursement rate still applies to those Enterprise or dealer owned daily rental vehicles that are...
Re: Rental Cars - 10/23/2008
[quote] Kristen: The Rental Allowance Guidelines reference card has been updated to reflect the change in rental reimbursement for the Pontiac G6 ($42). Thanks, I still had a outdated copy. I just reprinted it.
Bulletin #02-06-04-037D for Restricted/Blocked Evap Vent Path Code - 07/21/2008
... bulletin allows, the labor op rejects. Shouldn't the bulletin be updated to reflect parts price changes, or am I stuck charging what the bulletin says? ...
Re: Record Keeping - 07/08/2008
I post my own Claim Memo and keep the claim memos all in a binder after posting. I make all my notes for schedule changes needing to be made until the end of month-grab a copy of the schedule and go back through my claim memos looking at the notes that...
Forum - 12/05/2007
I am to understand: the service manager should be authorizing all lines on ro's if.... changed from: cust pay to warr, warr to cust pay, what about warr to Int or cust pay to int ??
Forum - 11/12/2007
... code invalid however they were paying the claim with that failure code previously. Has something changed? I am new to submitting warranty. Please help. Thanks. ...
Forum - 03/16/2017
... because it is RIM protected in our system.He called the guy at RIM and he hadn't heard of the change yet either. They are looking into removing this part number from the RIM list. Not sure if that is even possible. How in the world can they slip this...
United Road transportation carrier - 02/24/2017
Does anyone have a correct address and fax number for United Road for new car deliveries? Our dealership needs to change receiving hours that we receive vehicles from them, and we need to fax them the notification. The form from GM's policy...
Job card documentation - 03/01/2018
... or bulletin. That seems redundant to me if it is simply a published document.I know bulletins change from month to month and sometimes it can cause an issue if a TSB has been deleted, to justify something in an audit type situation. My question is what...
Management Signature - 11/16/2017
... the add-on repairs, etc. Also verifying that managers still need to sign off on any jobs that changed from customer pay to warranty. Thanks for any information on this. It's so hard to find any information on GM. Thank goodness for JL Warranty...
Forum - 11/10/2017
... Emission Recall 17337 and Service Update 17419 on November 1, 2017. After their release, a change occurred in Tis2Web that affects the involved 2018 model year Chevrolet Silverado HD and GMC Sierra HD vehicles. This change prevents programming...
New Emission Limits? - 08/23/2017
... and I wanted to clarify the coverage. Did I miss seeing some sort of information on this change? I've also spoken with someone at the DBC on a specific vehicle and they also said the coverage is good. I had always seen the Limited Emission...
Forum - 10/05/2018
... coverage. The repair line would then be coded appropriately. If for some reason there is a change in responsibility for the charges, service management is responsible for authorizing prior to the completion of repairs. ...
Would this be considered Warrantable? - 10/05/2018
... not program it. So we flashed the TCM and got it programmed. It started as customer pay, then got changed to internal. Now, the Parts Manager is telling the Service Manager it should've been a parts warranty and that GM should pay it and not the parts...
Forum - 10/15/2018
... couldn't get it programmed, and then the service advisor didn't listen to the parts manager and changed it internally. ...
Forum - 11/28/2018
... me how to do a lot of the accounting stuff and fixing some things that I learned before that had changed. I did go to a JL Warranty seminar and picked up useful information but most of it was review....
Policy Calculator After the Fact Claim Help!!!! - 11/23/2018
... So off the bat, I'm missing 2 C's. I'm guessing we need to reopen the job card and change to warranty and process the claim using the job card number and dates. Is that correct? Do I need to get with the technician so that the 3C's...
2019 Prepaid Maintenance - 12/05/2018
... maintenance for 2017 and up.I don't know how we are supposed to keep all this straight when they change it every three years and the program rules are all different.What I'm looking for is something I can print and place in the hands of my advisors from...
Forum - 01/28/2019
As i recall, we had this issue with the steering torque sensors, and it boiled down to installation and the sensors being escpecially touchy! They revised the procedure to account for this revelation of sensitivity. Not sure if she is speaking of the...
Forum - 12/21/2018
The part still needs to be charged out in the parts section, but the cost per unit needs to be changed since 1 whole gallon services 2 vehicles. I have tried to go to my parts department to get this straight within their system on not just this but other...
Labor Time Update - 08/08/2018
... Rings as required - Each Additional" of .7. Can anyone explain this? We've had these changes before but I don't remember them being this much. Is there a way to appeal or something in order to get the updated time? ...
Forum - 10/02/2018
... to look up their own labor code because they would try to cheat the time, but that has since changed. In fact, I've even seen some people here on JLWarranty recommending giving techs a sheet to help better give GM a more accurate idea of what is...
When the recall can't be done... - 05/17/2018
... My WSC suggested filing CAM02 forms for each but it clearly states on the paper that this will not change the status of the recall, only that it will document with GM that the client is declining or refusing performing of the recall.Thanks for your input...
Forum - 05/21/2018
... I really want to understand how this works and make sure I'm doing things correctly. Until they change it on us. LOL Haha :-) Thanks....
Parts Warranty - 02/26/2014
... only has down the amount for the part and no labor. He told me that as of January 1, 2014 they changed the way parts warranty was done. ...
Re: WPC returns - 05/16/2012
... for 1/2 of my salary and benefits. It's wierd but it works. Unfortunately there will be another change soon and I won't be able to submit Volvo here so they're going to have to come up with something else really soon! Will it ever end? Within the next...
[quote] Kristen: The Rental Allowance Guidelines reference card has been updated to reflect the change in rental reimbursement for the Pontiac G6 ($42). Thanks, I still had a outdated copy. I just reprinted it.
Bulletin #02-06-04-037D for Restricted/Blocked Evap Vent Path Code - 07/21/2008
... bulletin allows, the labor op rejects. Shouldn't the bulletin be updated to reflect parts price changes, or am I stuck charging what the bulletin says? ...
Re: Record Keeping - 07/08/2008
I post my own Claim Memo and keep the claim memos all in a binder after posting. I make all my notes for schedule changes needing to be made until the end of month-grab a copy of the schedule and go back through my claim memos looking at the notes that...
Forum - 12/05/2007
I am to understand: the service manager should be authorizing all lines on ro's if.... changed from: cust pay to warr, warr to cust pay, what about warr to Int or cust pay to int ??
Forum - 11/12/2007
... code invalid however they were paying the claim with that failure code previously. Has something changed? I am new to submitting warranty. Please help. Thanks. ...
Forum - 03/16/2017
... because it is RIM protected in our system.He called the guy at RIM and he hadn't heard of the change yet either. They are looking into removing this part number from the RIM list. Not sure if that is even possible. How in the world can they slip this...
United Road transportation carrier - 02/24/2017
Does anyone have a correct address and fax number for United Road for new car deliveries? Our dealership needs to change receiving hours that we receive vehicles from them, and we need to fax them the notification. The form from GM's policy...
Job card documentation - 03/01/2018
... or bulletin. That seems redundant to me if it is simply a published document.I know bulletins change from month to month and sometimes it can cause an issue if a TSB has been deleted, to justify something in an audit type situation. My question is what...
Management Signature - 11/16/2017
... the add-on repairs, etc. Also verifying that managers still need to sign off on any jobs that changed from customer pay to warranty. Thanks for any information on this. It's so hard to find any information on GM. Thank goodness for JL Warranty...
Forum - 11/10/2017
... Emission Recall 17337 and Service Update 17419 on November 1, 2017. After their release, a change occurred in Tis2Web that affects the involved 2018 model year Chevrolet Silverado HD and GMC Sierra HD vehicles. This change prevents programming...
New Emission Limits? - 08/23/2017
... and I wanted to clarify the coverage. Did I miss seeing some sort of information on this change? I've also spoken with someone at the DBC on a specific vehicle and they also said the coverage is good. I had always seen the Limited Emission...
Forum - 10/05/2018
... coverage. The repair line would then be coded appropriately. If for some reason there is a change in responsibility for the charges, service management is responsible for authorizing prior to the completion of repairs. ...
Would this be considered Warrantable? - 10/05/2018
... not program it. So we flashed the TCM and got it programmed. It started as customer pay, then got changed to internal. Now, the Parts Manager is telling the Service Manager it should've been a parts warranty and that GM should pay it and not the parts...
Forum - 10/15/2018
... couldn't get it programmed, and then the service advisor didn't listen to the parts manager and changed it internally. ...
Forum - 11/28/2018
... me how to do a lot of the accounting stuff and fixing some things that I learned before that had changed. I did go to a JL Warranty seminar and picked up useful information but most of it was review....
Policy Calculator After the Fact Claim Help!!!! - 11/23/2018
... So off the bat, I'm missing 2 C's. I'm guessing we need to reopen the job card and change to warranty and process the claim using the job card number and dates. Is that correct? Do I need to get with the technician so that the 3C's...
2019 Prepaid Maintenance - 12/05/2018
... maintenance for 2017 and up.I don't know how we are supposed to keep all this straight when they change it every three years and the program rules are all different.What I'm looking for is something I can print and place in the hands of my advisors from...
Forum - 01/28/2019
As i recall, we had this issue with the steering torque sensors, and it boiled down to installation and the sensors being escpecially touchy! They revised the procedure to account for this revelation of sensitivity. Not sure if she is speaking of the...
Forum - 12/21/2018
The part still needs to be charged out in the parts section, but the cost per unit needs to be changed since 1 whole gallon services 2 vehicles. I have tried to go to my parts department to get this straight within their system on not just this but other...
Labor Time Update - 08/08/2018
... Rings as required - Each Additional" of .7. Can anyone explain this? We've had these changes before but I don't remember them being this much. Is there a way to appeal or something in order to get the updated time? ...
Forum - 10/02/2018
... to look up their own labor code because they would try to cheat the time, but that has since changed. In fact, I've even seen some people here on JLWarranty recommending giving techs a sheet to help better give GM a more accurate idea of what is...
When the recall can't be done... - 05/17/2018
... My WSC suggested filing CAM02 forms for each but it clearly states on the paper that this will not change the status of the recall, only that it will document with GM that the client is declining or refusing performing of the recall.Thanks for your input...
Forum - 05/21/2018
... I really want to understand how this works and make sure I'm doing things correctly. Until they change it on us. LOL Haha :-) Thanks....
Parts Warranty - 02/26/2014
... only has down the amount for the part and no labor. He told me that as of January 1, 2014 they changed the way parts warranty was done. ...
Re: WPC returns - 05/16/2012
... for 1/2 of my salary and benefits. It's wierd but it works. Unfortunately there will be another change soon and I won't be able to submit Volvo here so they're going to have to come up with something else really soon! Will it ever end? Within the next...
Re: Closest Available Labor Operation - 07/14/2015
... and had to send it for DMA auth which was approved. I'll be curious to hear if any wording gets changed at some point. I just don't think it should be this difficult and we should be able to use the replacement op with base time. If it weren't for...
Re: ADP CLAIM SUBMISSION HELP - 01/25/2016
... the labor op, complaint and failure codes are valid. Once you go through the line it will then change to 'VALIDATED' and be ready to submit. --So no, there's nothing wrong with how they are being closed, it's how CDK denotes that it still needs...
Reynolds & Reynolds - Re-Transmit Warranty? - 06/16/2016
... marked 'Delivered'. I get the error 'TRANSACTION STILL IN PENDING STATUS. Is there any way to change the status or somehow get Reynolds to re-transmit these warranty claims? We're on ERAccess, not Ignite. Any help would be MOST appreciated!...
Re: Admin allowance times.... Whats your process? - 06/23/2014
If you are using ADP, after you create your correction RO and you are reviewing the line in PFC, just change the debit control number to the original RO number. Don't let the system default to the correction RO's #. When you close the correction RO...
Re: closest to labor ops - 08/12/2014
... about when the DBC instructs us to use a closest to op? I just think some of the rules should be changed slightly for this situation....
Re: What Would You Do - 02/15 - 02/02/2015
... them to need to drive the car and then arranged a way to pick it up from them or find out if they changed their mind and would drive it in for the recalls. I would think that a service invoice for not towing would be less expensive than the actual tow...
Forum - 12/05/2016
... a warranty repair, not as its own line. So, no added operation authorization - no approval for change from c/p to warranty....
Forum - 12/29/2016
... up at Every meeting! I now also have a white board above my head that I change about once a week with reminders for requirements that I think has helped to a degree. It's an ongoing battle....
Forum - 02/06/2017
... and gives me auth codes, and when i took over he tried to walk me through a claim and said its all changed and has no clue how to do it now. BTW previously i was an parts counter salemen. we were doing warranty out of house, and i was picked t...
Forum - 02/01/2017
Last year they changed the rules on special coverages and it became but if there is a special coverage that covers a repair, even if it's still within warranty/powertrain, you must use the special coverage operation/time. So as long as they are...
Forum - 09/28/2016
Look for this icon near article titles (online and in print) to represent changes to policy and procedure! Thanks for the idea kturner
Forum - 10/12/2016
... to remain in the LTG, as policy states it is not allowed. This appears to be one of those changes/updates that is slow to take place....
Forum - 10/19/2016
Many of our Warranty Help Cards have been updated to reflect the latest P&P changes and are available within the Resources tab of the Member's Community.
Forum - 09/02/2016
Yes! Management should sign/initial, date, time and provide an explanation for the change from cp to warranty. We are currently investigating stamp options for this scenario, to hopefully make the process a little easier. &nb...
What Would You Do - 06/14 - 06/06/2014
... 2, and P0172 fuel trim system rich bank 1. The Mass Air Flow Sensor was dirty and the engine RPM changed when moving the sensor wires. The technician cleaned the sensor and found no change in its operation. To correct the internal failure the technician...
Semi-repeat repair. - 08/11/2015
... again no Freon in ac system, they also checked the dye from last visit and found that the dye and oil are leaking. our service manager contacted his general manager at GM and they told him it looks like a repeat repair and he would have to debit the...
Clarification on closest labor op please! - 07/14/2017
... on repairs where a component is repaired and not replaced. A perfect example is when using a oil pan replacement labor op when just the seal is replaced. Not too long ago I ran across a post in here where Kristen recommended to use a closest...
POWER TRAIN QUESTION - 10/29/2009
I HAVE A 2007 EQUINOX (2CNDL23F776074744) WITH 38659 MILES. CAME IN FOR OIL LEAKING FROM ENGINE-FOUND COMING FROM AXLE SIDE COVER. , HAD TO RESEAL TRANS AXLE SIDE COVER. (PART # 24221233). I USED LABOR OP F2002. IT IS REJECTING FOR --LABOR OP REQUIRES...
2007 GMC YUKON - CROSSOVER SEAL - 08/24/2011
LOOKING FOR A LABOR OP FOR PT#12602541 / ENG COOL AIR BL PIPE SEAL CLOSEST OP CODE (I THINK): J3170 / ENG OIL COOL PIPE REPLACEMENT ????? WOULD WARRANTY COVER IF WE ARE ONLY REPLACING SEAL ????
Re: 2007 GMC YUKON - CROSSOVER SEAL - 08/29/2011
... FOR A LABOR OP FOR PT#12602541 / ENG COOL AIR BL PIPE SEAL CLOSEST OP CODE (I THINK): J3170 / ENG OIL COOL PIPE REPLACEMENT ????? WOULD WARRANTY COVER IF WE ARE ONLY REPLACING SEAL ???? [/quote] How many miles are on vehicle? Usually seals aren't...
What Would You Do? - 01/24 - 12/27/2023
A customer had their 2017 Buick Regal towed to their dealership with concerns of a smoking/burning oil odor and runs rough condition. The technician diagnosed the concern and found that there was internal damage to the engine, requiring replacement.A...
Forum - 05/24/2023
... can i find the labor code for a 2023 chevrolet OLF is shows on vehicle report 2 Complimentary lube-oil- filter .I used 0600723 but it reject not sure if there is an new labor code Thanks again Wanda Rodriguez ...
Forum - 04/27/2023
Looking at the vehicle report I would not be afraid to submit it for replacing the oil cooler lines even though it is registered in Ohio because it shows as open. However I would find a way to talk to your WSC rep about claiming it as a cause of failure...
Forum - 11/22/2021
You could do a CCND engine claim for 0.3 I think it should pay okay with some oil billed. You could also do a closest operation like a drain plug with an explanation. Don't get greedy on labor. I would probably just recommend eating it.
What Would You Do? - 08/22 - 07/27/2022
... disassembled, the strut mount bearings came apart and the strut was slightly wet – leaking oil. The strut mount and strut on the right front side of the vehicle was replaced and an alignment performed to correct the condition. A front lower...
... and had to send it for DMA auth which was approved. I'll be curious to hear if any wording gets changed at some point. I just don't think it should be this difficult and we should be able to use the replacement op with base time. If it weren't for...
Re: ADP CLAIM SUBMISSION HELP - 01/25/2016
... the labor op, complaint and failure codes are valid. Once you go through the line it will then change to 'VALIDATED' and be ready to submit. --So no, there's nothing wrong with how they are being closed, it's how CDK denotes that it still needs...
Reynolds & Reynolds - Re-Transmit Warranty? - 06/16/2016
... marked 'Delivered'. I get the error 'TRANSACTION STILL IN PENDING STATUS. Is there any way to change the status or somehow get Reynolds to re-transmit these warranty claims? We're on ERAccess, not Ignite. Any help would be MOST appreciated!...
Re: Admin allowance times.... Whats your process? - 06/23/2014
If you are using ADP, after you create your correction RO and you are reviewing the line in PFC, just change the debit control number to the original RO number. Don't let the system default to the correction RO's #. When you close the correction RO...
Re: closest to labor ops - 08/12/2014
... about when the DBC instructs us to use a closest to op? I just think some of the rules should be changed slightly for this situation....
Re: What Would You Do - 02/15 - 02/02/2015
... them to need to drive the car and then arranged a way to pick it up from them or find out if they changed their mind and would drive it in for the recalls. I would think that a service invoice for not towing would be less expensive than the actual tow...
Forum - 12/05/2016
... a warranty repair, not as its own line. So, no added operation authorization - no approval for change from c/p to warranty....
Forum - 12/29/2016
... up at Every meeting! I now also have a white board above my head that I change about once a week with reminders for requirements that I think has helped to a degree. It's an ongoing battle....
Forum - 02/06/2017
... and gives me auth codes, and when i took over he tried to walk me through a claim and said its all changed and has no clue how to do it now. BTW previously i was an parts counter salemen. we were doing warranty out of house, and i was picked t...
Forum - 02/01/2017
Last year they changed the rules on special coverages and it became but if there is a special coverage that covers a repair, even if it's still within warranty/powertrain, you must use the special coverage operation/time. So as long as they are...
Forum - 09/28/2016
Look for this icon near article titles (online and in print) to represent changes to policy and procedure! Thanks for the idea kturner
Forum - 10/12/2016
... to remain in the LTG, as policy states it is not allowed. This appears to be one of those changes/updates that is slow to take place....
Forum - 10/19/2016
Many of our Warranty Help Cards have been updated to reflect the latest P&P changes and are available within the Resources tab of the Member's Community.
Forum - 09/02/2016
Yes! Management should sign/initial, date, time and provide an explanation for the change from cp to warranty. We are currently investigating stamp options for this scenario, to hopefully make the process a little easier. &nb...
What Would You Do - 06/14 - 06/06/2014
... 2, and P0172 fuel trim system rich bank 1. The Mass Air Flow Sensor was dirty and the engine RPM changed when moving the sensor wires. The technician cleaned the sensor and found no change in its operation. To correct the internal failure the technician...
Semi-repeat repair. - 08/11/2015
... again no Freon in ac system, they also checked the dye from last visit and found that the dye and oil are leaking. our service manager contacted his general manager at GM and they told him it looks like a repeat repair and he would have to debit the...
Clarification on closest labor op please! - 07/14/2017
... on repairs where a component is repaired and not replaced. A perfect example is when using a oil pan replacement labor op when just the seal is replaced. Not too long ago I ran across a post in here where Kristen recommended to use a closest...
POWER TRAIN QUESTION - 10/29/2009
I HAVE A 2007 EQUINOX (2CNDL23F776074744) WITH 38659 MILES. CAME IN FOR OIL LEAKING FROM ENGINE-FOUND COMING FROM AXLE SIDE COVER. , HAD TO RESEAL TRANS AXLE SIDE COVER. (PART # 24221233). I USED LABOR OP F2002. IT IS REJECTING FOR --LABOR OP REQUIRES...
2007 GMC YUKON - CROSSOVER SEAL - 08/24/2011
LOOKING FOR A LABOR OP FOR PT#12602541 / ENG COOL AIR BL PIPE SEAL CLOSEST OP CODE (I THINK): J3170 / ENG OIL COOL PIPE REPLACEMENT ????? WOULD WARRANTY COVER IF WE ARE ONLY REPLACING SEAL ????
Re: 2007 GMC YUKON - CROSSOVER SEAL - 08/29/2011
... FOR A LABOR OP FOR PT#12602541 / ENG COOL AIR BL PIPE SEAL CLOSEST OP CODE (I THINK): J3170 / ENG OIL COOL PIPE REPLACEMENT ????? WOULD WARRANTY COVER IF WE ARE ONLY REPLACING SEAL ???? [/quote] How many miles are on vehicle? Usually seals aren't...
What Would You Do? - 01/24 - 12/27/2023
A customer had their 2017 Buick Regal towed to their dealership with concerns of a smoking/burning oil odor and runs rough condition. The technician diagnosed the concern and found that there was internal damage to the engine, requiring replacement.A...
Forum - 05/24/2023
... can i find the labor code for a 2023 chevrolet OLF is shows on vehicle report 2 Complimentary lube-oil- filter .I used 0600723 but it reject not sure if there is an new labor code Thanks again Wanda Rodriguez ...
Forum - 04/27/2023
Looking at the vehicle report I would not be afraid to submit it for replacing the oil cooler lines even though it is registered in Ohio because it shows as open. However I would find a way to talk to your WSC rep about claiming it as a cause of failure...
Forum - 11/22/2021
You could do a CCND engine claim for 0.3 I think it should pay okay with some oil billed. You could also do a closest operation like a drain plug with an explanation. Don't get greedy on labor. I would probably just recommend eating it.
What Would You Do? - 08/22 - 07/27/2022
... disassembled, the strut mount bearings came apart and the strut was slightly wet – leaking oil. The strut mount and strut on the right front side of the vehicle was replaced and an alignment performed to correct the condition. A front lower...
Forum - 12/08/2022
A lot of oil pans do not have an actual gasket, they just use RTV sealant. In those instances you just use the pan operation but don't put a part number in your failed part, just use the failed part comment field and put in the sealer was leaking...
Forum - 05/18/2020
... field blank, and use the description field to identify sealant failure as the cause. If a lower oil pan is billed I still do it the same way but double-check the procedure to be sure that the part cannot be reused and actually required replacement....
Forum - 03/24/2020
... an invoice based on a policy decision that makes it warranty. Once they have the invoice you just change the claim to labor and your $45.00 admin for ESC handling. Be sure it is signed for policy and be sure to follow the process for doing a PET...
Forum - 08/27/2019
... on customer pay/internal job cards for continuity (as well as in the event a repair changes from customer pay to warranty). ...
did you know? - 07/10/2019
did you know you should/can charge pag oil for ac claims? did you know you can claim $20 admin fee for paperwork only request? did you know regeneration can be claimed using labor op 4025942? did you know some procedure descriptions are described on doc...
Forum - 10/01/2019
... address situations where the job card was written as c/p, but due to a powertrain related issue is changed to warranty. ewill3rd: Nothing specific to PDI time documentation in either P&P or within a SI document...that I am aware of either.  ...
Forum - 05/27/2022
Kristen, I have an excel sheet I have been working on since they changed the program that is much more comprehensive and organized than this one. If you guys would like to have it as a reference I would be happy to post it or email it to you. I don't...
Forum - 05/12/2022
... make sure whoever does it is qualified for sure, I think I saw a video recently of the filter change and it is a touch more complicated than I first thought. I don't think GM holds you accountable for tech training as long as your dealer is "corvett...
Forum - 06/22/2022
... I told them that if that is their policy then all they have to do to remove the confusion is change 1 word, from registered in to sold in. And they won't do it. ...
Files and Organization - 12/10/2021
... Trans file. Another advantage is that you have a history of docs and if the coverage changes,,,which happens lots,,,then you have the reference material to see when it did and if your older claim complied to the rules at the time it was written...if...
Forum - 03/25/2022
If I use my google translate app to change this from GM speak to English I would say that the key phrase in that sentence is "as published in the GM Labor Time Guide" so for some reason they are just talking about a published add time. I also notice that...
Forum - 09/01/2021
... that when a tech uses a service bulletin I print it and attach it to the invoice because if they change it, it's gone. I'm with Mary on add times. If your techs are surfacing rotors they had best have a good reason. SI clearly states not to surface rotors...
Forum - 08/10/2021
... and no other warranty work, if memory serves, they do not need to punch at all. Now, if they even change a bulb under warranty, they are no longer exempt from not punching on maintenance visits....
Forum - 05/25/2021
... serviced and I made the SM order parts to get them back in here to be fixed correctly and now GM changes their position, however, the service procedures still indicate these are single-use and not to be reused. So the next question is are we supposed...
Forum - 04/14/2023
... PDI LPO's need to be scanned, so we scan them just to be safe. You never know when GM will change the requirement. ...
Forum - 03/21/2023
Anytime WSC or GM make a change to a claim they document the reason in the comment field. Go into global warranty and pull your job card up, click it and scroll to the bottom. The person's name will be listed and an explanation for the action taken will...
Forum - 10/20/2022
Go to "Service Forms" and look under General Information, down the screen is the "Field Action Status Change Form CAM_03" you can fill out and submit. I have not used this form, I did a few with the old process and the CAM02.
Battery Claims docs to help processing - 01/30/2023
... checking and putting on the battery slip that we submit for payment. The owner might have changed out the battery for one with a different CCA rating for a variety of reasons and we are being held responsible. Soo,,,my solution to this...
Forum - 05/15/2023
... may make some exceptions right now. Service Manager needs to be made aware of these so that changes can be made now. Afer this month we are at 0% and GM can stop paying claims and the dealership starts losing money because of it. I feel like...
Adding a line to a claim - 03/01/2024
... want to confirm I'm resubmitting this correctly.One line 1 remove part #85535098 and remove OLH, change base to 1.2 and diag to .3 =1.5next line add part #85535098 and have base as 1.2 and diag .3 =1.5 to have both equal a total of 3.0 hrs Than...
Forum - 03/11/2024
... to the App Center, look for Service Forms then to General Information. Field Action Status Change Form CAM 03 You fill in the the information and send it in with copy of the repair order that shows it is out of bumper to bumper and it will be manually...
Forum - 04/08/2024
... participation amount. The language they used on the older form made more sense so they had to change it....
Re: Pre-Authorization Requests for Transmission/Engine/Tires etc - 11/30/2011
[quote] MARKC: I think tires are the only ones that will automatically change to an accepted status. For Transmissions and Engines you are just setting up the Pre-Auth, then when you call PQC with your final line totals, etc. they can look up the Pre-Auth...
Re: IGNITION LOCK CYLINDERS - 08/12/2011
... My favorite saying to the techs when they complain is "I didn't write the LTG. If you want it changed, go through the proper process and submit a request". That usually quiets them down a bit. ☺...
Recall 10282/PCM - 06/27/2011
... that), but I have a part charged & a story that states replaced... now isnt it "illegal" to change after cust has copy ???? what would you do ?????????...
A lot of oil pans do not have an actual gasket, they just use RTV sealant. In those instances you just use the pan operation but don't put a part number in your failed part, just use the failed part comment field and put in the sealer was leaking...
Forum - 05/18/2020
... field blank, and use the description field to identify sealant failure as the cause. If a lower oil pan is billed I still do it the same way but double-check the procedure to be sure that the part cannot be reused and actually required replacement....
Forum - 03/24/2020
... an invoice based on a policy decision that makes it warranty. Once they have the invoice you just change the claim to labor and your $45.00 admin for ESC handling. Be sure it is signed for policy and be sure to follow the process for doing a PET...
Forum - 08/27/2019
... on customer pay/internal job cards for continuity (as well as in the event a repair changes from customer pay to warranty). ...
did you know? - 07/10/2019
did you know you should/can charge pag oil for ac claims? did you know you can claim $20 admin fee for paperwork only request? did you know regeneration can be claimed using labor op 4025942? did you know some procedure descriptions are described on doc...
Forum - 10/01/2019
... address situations where the job card was written as c/p, but due to a powertrain related issue is changed to warranty. ewill3rd: Nothing specific to PDI time documentation in either P&P or within a SI document...that I am aware of either.  ...
Forum - 05/27/2022
Kristen, I have an excel sheet I have been working on since they changed the program that is much more comprehensive and organized than this one. If you guys would like to have it as a reference I would be happy to post it or email it to you. I don't...
Forum - 05/12/2022
... make sure whoever does it is qualified for sure, I think I saw a video recently of the filter change and it is a touch more complicated than I first thought. I don't think GM holds you accountable for tech training as long as your dealer is "corvett...
Forum - 06/22/2022
... I told them that if that is their policy then all they have to do to remove the confusion is change 1 word, from registered in to sold in. And they won't do it. ...
Files and Organization - 12/10/2021
... Trans file. Another advantage is that you have a history of docs and if the coverage changes,,,which happens lots,,,then you have the reference material to see when it did and if your older claim complied to the rules at the time it was written...if...
Forum - 03/25/2022
If I use my google translate app to change this from GM speak to English I would say that the key phrase in that sentence is "as published in the GM Labor Time Guide" so for some reason they are just talking about a published add time. I also notice that...
Forum - 09/01/2021
... that when a tech uses a service bulletin I print it and attach it to the invoice because if they change it, it's gone. I'm with Mary on add times. If your techs are surfacing rotors they had best have a good reason. SI clearly states not to surface rotors...
Forum - 08/10/2021
... and no other warranty work, if memory serves, they do not need to punch at all. Now, if they even change a bulb under warranty, they are no longer exempt from not punching on maintenance visits....
Forum - 05/25/2021
... serviced and I made the SM order parts to get them back in here to be fixed correctly and now GM changes their position, however, the service procedures still indicate these are single-use and not to be reused. So the next question is are we supposed...
Forum - 04/14/2023
... PDI LPO's need to be scanned, so we scan them just to be safe. You never know when GM will change the requirement. ...
Forum - 03/21/2023
Anytime WSC or GM make a change to a claim they document the reason in the comment field. Go into global warranty and pull your job card up, click it and scroll to the bottom. The person's name will be listed and an explanation for the action taken will...
Forum - 10/20/2022
Go to "Service Forms" and look under General Information, down the screen is the "Field Action Status Change Form CAM_03" you can fill out and submit. I have not used this form, I did a few with the old process and the CAM02.
Battery Claims docs to help processing - 01/30/2023
... checking and putting on the battery slip that we submit for payment. The owner might have changed out the battery for one with a different CCA rating for a variety of reasons and we are being held responsible. Soo,,,my solution to this...
Forum - 05/15/2023
... may make some exceptions right now. Service Manager needs to be made aware of these so that changes can be made now. Afer this month we are at 0% and GM can stop paying claims and the dealership starts losing money because of it. I feel like...
Adding a line to a claim - 03/01/2024
... want to confirm I'm resubmitting this correctly.One line 1 remove part #85535098 and remove OLH, change base to 1.2 and diag to .3 =1.5next line add part #85535098 and have base as 1.2 and diag .3 =1.5 to have both equal a total of 3.0 hrs Than...
Forum - 03/11/2024
... to the App Center, look for Service Forms then to General Information. Field Action Status Change Form CAM 03 You fill in the the information and send it in with copy of the repair order that shows it is out of bumper to bumper and it will be manually...
Forum - 04/08/2024
... participation amount. The language they used on the older form made more sense so they had to change it....
Re: Pre-Authorization Requests for Transmission/Engine/Tires etc - 11/30/2011
[quote] MARKC: I think tires are the only ones that will automatically change to an accepted status. For Transmissions and Engines you are just setting up the Pre-Auth, then when you call PQC with your final line totals, etc. they can look up the Pre-Auth...
Re: IGNITION LOCK CYLINDERS - 08/12/2011
... My favorite saying to the techs when they complain is "I didn't write the LTG. If you want it changed, go through the proper process and submit a request". That usually quiets them down a bit. ☺...
Recall 10282/PCM - 06/27/2011
... that), but I have a part charged & a story that states replaced... now isnt it "illegal" to change after cust has copy ???? what would you do ?????????...
Re: Saturn parts-warranty - 04/11/2011
... and I haven't seen any difference in mark up. Maybe the repair was done before a part price change? Check your dates of repair vs. submission. If you make sure to put the correct dates in when submitting the prices should pay correctly. The only...
Re: Refrigerant - 05/11/2011
GM instituted a change on August 30, 2010 in reference to parts pricing for items that are sold in bulk quantities. Freon (bulk part number 12356150) is one of those items. The freon part number must be entered in the parts field with the correct quantity...
Re: New Web page - 01/03/2011
... that prints 2 sided copies. Anything that has more than one page, I'll go to Properties, and change to 2 sided printing. Saved a pile of paper that way! Brian...
Re: Z2262 - 03/08/2011
... cadillac maintenace program under resources. It says to use the following parts numbers. Dexos 1 Oil Part Number Price Quart 19293000 $ 3.35 Bulk - Option 1 19293002 $12.13 Bulk - Option 2 19293003 $ 9.95 Hope this helps...
2005 SUBURBAN - FUEL LEVEL SENSOR - 11/10/2010
... the right states effective date nov 1 -- my jc was written in oct... it wont give me an option to change it to oct - how do I obtain the proper info ???...
Re: GLOBAL WARRANTY (transistion) - 03/04/2010
... ADVICE WOULD BE TO CLOSE YOUR TICKETS JUST DONT SUBMIT THEM...WAIT TO SUBMIT TILL AFTER THE CHANGE...H ROUNTING IS A LITTLE MORE DIFFICULT ON SOME CLAIMS SO IF YOU CAN AVOID IT YOULL HAVE LESS HEADACHES....
Re: A Question for those on Global Warranty already - 02/05/2010
... better than Reynolds. Takes you right through the claim to review it and make any necessary changes. It's done through PMT under Manufacturer functions. -We're on ADP Drive. I'm liking ADP overall, the only thing for warranty is you have to do...
Re: REYNOLDS USERS! - 04/08/2010
... OF THE SCREEN. IF ALL OF THE HOURS ARE ENTERED INTO THE LHRS FIELD AND NONE IN OHRS YOU NEED TO CHANGE SO THAT YOU HAVE TIME IN BOTH LHRS AND OHRS AND PRESS ENTER. PRESS ENTER THROUGH THE REST OF THE LINE AND SELECT E=ENTER TO BACK OUT OF THE LTG. ...
Re: GMIN Conversion-Matching Training - 05/11/2010
... could you also call with the same suggestion? Perhaps if they get enough people asking they will change this. On a side note, I always use all 9 digits and was still getting a reject on one particular technician. Today all the technican numbers g...
Re: Global Warranty Management - 01/13/2010
... GWM. Also the people it will effect the most will be the Warranty Admin. With us nothing else has changed besides the way we put on warranty....
Re: Luxury Certified Pre-owned Limited Warranty, Cad SRX - 10/27/2009
... G_0000028158. The Premium Brands Certified Program (Cadillac and Hummer) has undergone some changes with the most recent manual revision in April 2009 (batteries are no longer covered items as noted in the 'What Is Not Covered' section of the manual). The...
Part Option discrepancy as reg. Warranty - 09/21/2009
... claim within 180 days from date vehicle was delivered". Just wondering where it shows the change. Thanks. ...
Re: GM CERTIFIED - 02/27/2008
... run as regular warranty. If it shows under service contract then it goes through GMPP. Since the changes with GM Cert. it's all through regular warranty now. I think most of the ones through GMPP have probably expired by now. ...
Re: Tire Claim - 07/15/2008
... good comment? [/quote] [/quote] I would be worried about the alignment though-didn't p and p change the mileage limits and you have to use your empowerment now?? ...
Question - 05/02/2008
... give reason for overage and the amount was paid even though it was over $100.00. Has there been a change in policy I'm unaware of the makes paying that out of the DVMs ability? Thanks in advance for any help you can give....
Re: Record Keeping - 07/08/2008
... does anyone keep a "log" book of what did/didn't get paid-something other than the schedule (which changes from week to week) that keeps track of all the claims that have been submitted? ...
Re: AUTH B - 08/11/2008
... repair also related) My reject rate is high anyway, I won't ever get it to improve unless I can change Management's mind on how to run a service dept.! (sigh.......) Brian...
Forum - 02/20/2017
... I have found this forum to be my best source of information. Use it. Things constantly change. If you can't find the answer, make a new post with your question, someone will try to help you. Good luck!! ...
Forum - 02/14/2017
... Vehicle Storage, and PDI Policy Manual Article 3.1.1: If additional fluids i.e. engine oil, transmission fluid, coolant, DEF fluid (diesel applications), Optikleen are added during PDI, Service Agent is entitled to only the corresponding amount...
Forum - 11/13/2017
Hi Kristen, I went and looked as you suggested. I hope HOPE they have changed since 2015 to 2016.. Lordy I am in so much trouble *sigh*
Forum - 11/15/2017
I have got to get out of saying 12/12 for part warranties. I am still not used to the unlimited miles change. The accessories I add to the build are steps, remote starts, dvd headrests, emblems, hitch packages and bug guards/vent visors. I have...
Forum - 10/03/2018
... made the client think there was a leak if the tech saw no sign of one? Or are you saying there was oil everywhere and he cleaned it off but it didn't leak fast enough to isolate. I agree with kristen. Using a closest op will open that same can of worms....
Forum - 09/25/2018
We try to keep our Tech's up to date on new info and changes...jlwarranty helps us with that! We have seen great improvement across the board! I try to keep the flyers "in their face" and that has helped. I stop into the garage often and share that we...
What Would You Do - 09/18 - 08/20/2018
... contact once the part arrived to schedule a return visit for installation. Since an electronic exchange component was ordered, the job card was left open even though the vehicle was no longer in the shop. In the meantime, the customer contacted...
Forum - 09/14/2018
... 12 months of ownership. The Special Program Labor Operation Card will be updated to reflect these changes for the 2019MY with the release of the 2019 program guides. Thanks! ...
... and I haven't seen any difference in mark up. Maybe the repair was done before a part price change? Check your dates of repair vs. submission. If you make sure to put the correct dates in when submitting the prices should pay correctly. The only...
Re: Refrigerant - 05/11/2011
GM instituted a change on August 30, 2010 in reference to parts pricing for items that are sold in bulk quantities. Freon (bulk part number 12356150) is one of those items. The freon part number must be entered in the parts field with the correct quantity...
Re: New Web page - 01/03/2011
... that prints 2 sided copies. Anything that has more than one page, I'll go to Properties, and change to 2 sided printing. Saved a pile of paper that way! Brian...
Re: Z2262 - 03/08/2011
... cadillac maintenace program under resources. It says to use the following parts numbers. Dexos 1 Oil Part Number Price Quart 19293000 $ 3.35 Bulk - Option 1 19293002 $12.13 Bulk - Option 2 19293003 $ 9.95 Hope this helps...
2005 SUBURBAN - FUEL LEVEL SENSOR - 11/10/2010
... the right states effective date nov 1 -- my jc was written in oct... it wont give me an option to change it to oct - how do I obtain the proper info ???...
Re: GLOBAL WARRANTY (transistion) - 03/04/2010
... ADVICE WOULD BE TO CLOSE YOUR TICKETS JUST DONT SUBMIT THEM...WAIT TO SUBMIT TILL AFTER THE CHANGE...H ROUNTING IS A LITTLE MORE DIFFICULT ON SOME CLAIMS SO IF YOU CAN AVOID IT YOULL HAVE LESS HEADACHES....
Re: A Question for those on Global Warranty already - 02/05/2010
... better than Reynolds. Takes you right through the claim to review it and make any necessary changes. It's done through PMT under Manufacturer functions. -We're on ADP Drive. I'm liking ADP overall, the only thing for warranty is you have to do...
Re: REYNOLDS USERS! - 04/08/2010
... OF THE SCREEN. IF ALL OF THE HOURS ARE ENTERED INTO THE LHRS FIELD AND NONE IN OHRS YOU NEED TO CHANGE SO THAT YOU HAVE TIME IN BOTH LHRS AND OHRS AND PRESS ENTER. PRESS ENTER THROUGH THE REST OF THE LINE AND SELECT E=ENTER TO BACK OUT OF THE LTG. ...
Re: GMIN Conversion-Matching Training - 05/11/2010
... could you also call with the same suggestion? Perhaps if they get enough people asking they will change this. On a side note, I always use all 9 digits and was still getting a reject on one particular technician. Today all the technican numbers g...
Re: Global Warranty Management - 01/13/2010
... GWM. Also the people it will effect the most will be the Warranty Admin. With us nothing else has changed besides the way we put on warranty....
Re: Luxury Certified Pre-owned Limited Warranty, Cad SRX - 10/27/2009
... G_0000028158. The Premium Brands Certified Program (Cadillac and Hummer) has undergone some changes with the most recent manual revision in April 2009 (batteries are no longer covered items as noted in the 'What Is Not Covered' section of the manual). The...
Part Option discrepancy as reg. Warranty - 09/21/2009
... claim within 180 days from date vehicle was delivered". Just wondering where it shows the change. Thanks. ...
Re: GM CERTIFIED - 02/27/2008
... run as regular warranty. If it shows under service contract then it goes through GMPP. Since the changes with GM Cert. it's all through regular warranty now. I think most of the ones through GMPP have probably expired by now. ...
Re: Tire Claim - 07/15/2008
... good comment? [/quote] [/quote] I would be worried about the alignment though-didn't p and p change the mileage limits and you have to use your empowerment now?? ...
Question - 05/02/2008
... give reason for overage and the amount was paid even though it was over $100.00. Has there been a change in policy I'm unaware of the makes paying that out of the DVMs ability? Thanks in advance for any help you can give....
Re: Record Keeping - 07/08/2008
... does anyone keep a "log" book of what did/didn't get paid-something other than the schedule (which changes from week to week) that keeps track of all the claims that have been submitted? ...
Re: AUTH B - 08/11/2008
... repair also related) My reject rate is high anyway, I won't ever get it to improve unless I can change Management's mind on how to run a service dept.! (sigh.......) Brian...
Forum - 02/20/2017
... I have found this forum to be my best source of information. Use it. Things constantly change. If you can't find the answer, make a new post with your question, someone will try to help you. Good luck!! ...
Forum - 02/14/2017
... Vehicle Storage, and PDI Policy Manual Article 3.1.1: If additional fluids i.e. engine oil, transmission fluid, coolant, DEF fluid (diesel applications), Optikleen are added during PDI, Service Agent is entitled to only the corresponding amount...
Forum - 11/13/2017
Hi Kristen, I went and looked as you suggested. I hope HOPE they have changed since 2015 to 2016.. Lordy I am in so much trouble *sigh*
Forum - 11/15/2017
I have got to get out of saying 12/12 for part warranties. I am still not used to the unlimited miles change. The accessories I add to the build are steps, remote starts, dvd headrests, emblems, hitch packages and bug guards/vent visors. I have...
Forum - 10/03/2018
... made the client think there was a leak if the tech saw no sign of one? Or are you saying there was oil everywhere and he cleaned it off but it didn't leak fast enough to isolate. I agree with kristen. Using a closest op will open that same can of worms....
Forum - 09/25/2018
We try to keep our Tech's up to date on new info and changes...jlwarranty helps us with that! We have seen great improvement across the board! I try to keep the flyers "in their face" and that has helped. I stop into the garage often and share that we...
What Would You Do - 09/18 - 08/20/2018
... contact once the part arrived to schedule a return visit for installation. Since an electronic exchange component was ordered, the job card was left open even though the vehicle was no longer in the shop. In the meantime, the customer contacted...
Forum - 09/14/2018
... 12 months of ownership. The Special Program Labor Operation Card will be updated to reflect these changes for the 2019MY with the release of the 2019 program guides. Thanks! ...
What Would You Do - 01/19 - 12/19/2018
... be written to address the situation? Or, if the DMS allows, re-open the customer pay job card, change it to warranty and process based on the original job card number, date, and miles. And, finally, how should the situation be documented, since...
Forum - 02/12/2019
... process for a labor increase...we were on Option C for many many years but that when away when we changed our parts department from cost plus 40 to warranty retail. I reached out to my AVM and he was unsure where to get this so called spreadsheet. My...
Re: new global connect - 09/03/2015
Thanks for the update dmarfin! Since my post on 8/24, the location of Global Messages within GlobalConnect has changed, as indicated within dmarfin's post. Important recall, stop delivery & service update information is posted on the GlobalConnect...
Re: Brake Warranty Documentation - 05/26/2016
... the bulletin pertains to brake lathe calibration. The workshop manual was revised to reflect the changes to the bulletin. Kristen / jlwarranty...
What Would You Do - 06/16 - 05/24/2016
... of the coverage limit by one week. The service manager made the decision to perform the lube, oil, filter service and tire rotation with the following notation on the job card: Customer called in for service last week when still under the Maintenance...
Re: ACCESSORY INSTALLS - 02/11/2015
... claim entry and submit as you would any other claim. When the claim is approved the status will change to Accepted. There will be no money paid for the transaction, but the vehicle build data will be updated. This will activate the accessory for Bumper...
one concern two failures - 10/28/2014
I know I've read this somewhere, can't for the life of me find it, anyone know? customer comes in with an engine oil leak. Tech gets into the job finds the engine front cover leaking and the water pump. Water pump on the engine front cover line will...
What Would You Do - 01/15 - 12/19/2014
... pump to address the whine noise when turning and a new front cover gasket to correct the engine oil leak, with time documentation indicated with each added operation. Once the repairs were complete, the warranty administrator received the transaction...
Re: PDI FLUIDS - 12/26/2014
This is what I got Error 232 : Repeat Repair. The same Labour Code 0590052 was found on Job Card 258831. Error 229 : Repeat Repair. Labour Code 0590052 on Job Card 258831 is related to Labour Code 0590052. I put auth R nothing changed
What Would You Do - 11/16 - 10/26/2016
... portfolio. In addition to fuel delivery, Cadillac owners may also receive jump start, flat tire change, lockout assistance, and light vehicle repair services. When the fuel delivery call came for the 2012 SRX, the dealership responded and...
Warranty Help Cards - 10/14/2016
We are actively updating many of the Warranty Help Cards to reflect the recent Policy and Procedure changes. The updated cards will be released soon! Thanks everyone! Kristen
Forum - 12/15/2016
... a way that works for your service department. This works for us so I don't see making any changes to it. I think it's easier to fix things before the paperwork is closed so that what you're looking at makes sense as well as anyone else who...
Forum - 12/02/2016
... the repairs. No need for add on authorization as no lines were added to the job card, only a change from customer pay to warranty. Thanks heckandarn for your response!...
Re: gm message G-0000135297 - 10/30/2012
I found the message you were looking for, however I did not see labor Op z2390. Here is what is listed: Z2397 for Buick Z2398 for GMC * 20 for conventional/dexos * 45 for Diesel Oil Not sure if this is what you were looking for or not.
Re: Complaint Codes - 01/15/2013
... Code". [/quote] I'm also on ADP and have seen the same thing with some of the new codes. I changed it to a similar code in the same category and got it to go through. Maybe ADP hasn't loaded all the new codes yet??...
Re: cpo maintenance rejecting - 05/07/2012
... $60 Put the dollar amount in Net/Miscellaneous Also, the bulletin requests the oil life percentage noted in comments....
Re: GMPP SMARTCARE MAINTENANCE - 07/05/2012
... 0.5* *if applicable, add .3 to reprogram TPM sensor and submit as OLH ...and yes, delete the oil and filter and put the total in NET....
Forum - 09/26/2016
... Warranty Administration Announcements" and have a question...Effective October 1, 2016 changes to the Courtesy Transportation Program, a customer is eligible for Courtesy Trasportation during Field Action repairs only if: Still under Bumper-to-Bumper,...
Forum - 01/15/2019
... terms based on the date of the original purchased part. There appears to have been a few changes with that statement in the P&P over the course of 2018 which may have created the confusion. The policy was clarified with the August...
Forum - 12/18/2018
Hi Karyl! Yes, the factory included maintenance program for 2019MY vehicles has changed. Customers receive one maintenance service which must be used within the first year of ownership. Take a look at the recently updated Special Program Labor Operations...
Forum - 10/04/2018
... to perform repairs (refer to Article 3.2.4 for details) Job cards that have been altered or changed are subject to debit....
Forum - 06/05/2018
... refrigerant system. The fluorescent dye mixes and flows with the air conditioning compressor oil throughout the refrigerant system. The only time adding additional fluorescent dye is required is after flushing the air conditioning system. Fluid Leak...
Forum - 04/25/2018
There were no changes made to battery warranty coverage. (reference Global Message GCUS-9-5688) The following are battery references from the Service Policies and Procedures Manual. Policies & Procedures Article 2.8.2: Batteries replaced during the...
Forum - 05/01/2018
... I leave the pricing to my parts manager and if GM pays differently I have an account to push the change to and from. (not sure what you do) Make sure you have your evac and recharge slips to show actual quantity used. cnk, I don't think the new machine...
Forum - 03/22/2018
... time that can be paid to the technician for the extra effort in finding the source of an oil or coolant leak. The labor time to perform a fluid leak analyze is 0.1 – 0.5 and is claimed in the additional labor time field with the...
... be written to address the situation? Or, if the DMS allows, re-open the customer pay job card, change it to warranty and process based on the original job card number, date, and miles. And, finally, how should the situation be documented, since...
Forum - 02/12/2019
... process for a labor increase...we were on Option C for many many years but that when away when we changed our parts department from cost plus 40 to warranty retail. I reached out to my AVM and he was unsure where to get this so called spreadsheet. My...
Re: new global connect - 09/03/2015
Thanks for the update dmarfin! Since my post on 8/24, the location of Global Messages within GlobalConnect has changed, as indicated within dmarfin's post. Important recall, stop delivery & service update information is posted on the GlobalConnect...
Re: Brake Warranty Documentation - 05/26/2016
... the bulletin pertains to brake lathe calibration. The workshop manual was revised to reflect the changes to the bulletin. Kristen / jlwarranty...
What Would You Do - 06/16 - 05/24/2016
... of the coverage limit by one week. The service manager made the decision to perform the lube, oil, filter service and tire rotation with the following notation on the job card: Customer called in for service last week when still under the Maintenance...
Re: ACCESSORY INSTALLS - 02/11/2015
... claim entry and submit as you would any other claim. When the claim is approved the status will change to Accepted. There will be no money paid for the transaction, but the vehicle build data will be updated. This will activate the accessory for Bumper...
one concern two failures - 10/28/2014
I know I've read this somewhere, can't for the life of me find it, anyone know? customer comes in with an engine oil leak. Tech gets into the job finds the engine front cover leaking and the water pump. Water pump on the engine front cover line will...
What Would You Do - 01/15 - 12/19/2014
... pump to address the whine noise when turning and a new front cover gasket to correct the engine oil leak, with time documentation indicated with each added operation. Once the repairs were complete, the warranty administrator received the transaction...
Re: PDI FLUIDS - 12/26/2014
This is what I got Error 232 : Repeat Repair. The same Labour Code 0590052 was found on Job Card 258831. Error 229 : Repeat Repair. Labour Code 0590052 on Job Card 258831 is related to Labour Code 0590052. I put auth R nothing changed
What Would You Do - 11/16 - 10/26/2016
... portfolio. In addition to fuel delivery, Cadillac owners may also receive jump start, flat tire change, lockout assistance, and light vehicle repair services. When the fuel delivery call came for the 2012 SRX, the dealership responded and...
Warranty Help Cards - 10/14/2016
We are actively updating many of the Warranty Help Cards to reflect the recent Policy and Procedure changes. The updated cards will be released soon! Thanks everyone! Kristen
Forum - 12/15/2016
... a way that works for your service department. This works for us so I don't see making any changes to it. I think it's easier to fix things before the paperwork is closed so that what you're looking at makes sense as well as anyone else who...
Forum - 12/02/2016
... the repairs. No need for add on authorization as no lines were added to the job card, only a change from customer pay to warranty. Thanks heckandarn for your response!...
Re: gm message G-0000135297 - 10/30/2012
I found the message you were looking for, however I did not see labor Op z2390. Here is what is listed: Z2397 for Buick Z2398 for GMC * 20 for conventional/dexos * 45 for Diesel Oil Not sure if this is what you were looking for or not.
Re: Complaint Codes - 01/15/2013
... Code". [/quote] I'm also on ADP and have seen the same thing with some of the new codes. I changed it to a similar code in the same category and got it to go through. Maybe ADP hasn't loaded all the new codes yet??...
Re: cpo maintenance rejecting - 05/07/2012
... $60 Put the dollar amount in Net/Miscellaneous Also, the bulletin requests the oil life percentage noted in comments....
Re: GMPP SMARTCARE MAINTENANCE - 07/05/2012
... 0.5* *if applicable, add .3 to reprogram TPM sensor and submit as OLH ...and yes, delete the oil and filter and put the total in NET....
Forum - 09/26/2016
... Warranty Administration Announcements" and have a question...Effective October 1, 2016 changes to the Courtesy Transportation Program, a customer is eligible for Courtesy Trasportation during Field Action repairs only if: Still under Bumper-to-Bumper,...
Forum - 01/15/2019
... terms based on the date of the original purchased part. There appears to have been a few changes with that statement in the P&P over the course of 2018 which may have created the confusion. The policy was clarified with the August...
Forum - 12/18/2018
Hi Karyl! Yes, the factory included maintenance program for 2019MY vehicles has changed. Customers receive one maintenance service which must be used within the first year of ownership. Take a look at the recently updated Special Program Labor Operations...
Forum - 10/04/2018
... to perform repairs (refer to Article 3.2.4 for details) Job cards that have been altered or changed are subject to debit....
Forum - 06/05/2018
... refrigerant system. The fluorescent dye mixes and flows with the air conditioning compressor oil throughout the refrigerant system. The only time adding additional fluorescent dye is required is after flushing the air conditioning system. Fluid Leak...
Forum - 04/25/2018
There were no changes made to battery warranty coverage. (reference Global Message GCUS-9-5688) The following are battery references from the Service Policies and Procedures Manual. Policies & Procedures Article 2.8.2: Batteries replaced during the...
Forum - 05/01/2018
... I leave the pricing to my parts manager and if GM pays differently I have an account to push the change to and from. (not sure what you do) Make sure you have your evac and recharge slips to show actual quantity used. cnk, I don't think the new machine...
Forum - 03/22/2018
... time that can be paid to the technician for the extra effort in finding the source of an oil or coolant leak. The labor time to perform a fluid leak analyze is 0.1 – 0.5 and is claimed in the additional labor time field with the...
Forum - 11/08/2017
... under Misc Net Item Type and list the quantity used in the repair. I submit sealant with oil pan repairs but that's about it. It sounds like a shop supply in the scenario you wrote about though. You could probably put it in misc net. ...
Forum - 05/30/2017
Thanks for the What Would You Do responses! Job line 1: Management must authorize any changes regarding who is responsible for charges prior to repairs being completed. Job line 3: Add on lines must first be inspected and verified by management before...
Re: need a labor op... - 07/17/2008
Sensor, Engine Oil Level - Replace OPERATION NUMBER: N4580 Coverage Code: D Engine Code 1 LABOR TIME: 1.5 Except Engine Code 1 LABOR TIME: 0.3 Diagnosis Time: You may claim up to the allowable labor hours depending on actual time performing diagnosis....
Forum - 10/23/2007
... it's just the way the labor ops are set up. You did not specify whether you put the dye in the oil or the coolant. Both can leak out of an intake gasket. If you put the dye in the coolant i would use J9994 as the op. ---------------------- Tim Warranty...
What Would You Do? 02/08 - 02/25/2008
... A short time later the customer brought the vehicle back to the dealership with the concern of oil in the coolant, causing the engine to overheat and fail. After a factory trained technician spent an excessive amount of time diagnosing the vehicle, it...
Re: Does anyone know a bulletin that talks about what is and not covered on luxury certified Cadillac's - 01/13/2010
... G_0000028158. The Premium Brands Certified Program (Cadillac and Hummer) has undergone some changes with the most recent manual revision in April 2009 (batteries are no longer covered items as noted in the 'What Is Not Covered' section of the manual)....
Re: BRAKES AND ROTORS - 05/08/2009
... Run Out (LRO) is no longer a required step when performing base brake service. Due to this change, you are no longer required to enter the LRO measurement on the repair order or in the warranty system failure code section." Dated March 26, 2009 So...
Re: Help!! - 12/31/2008
... TPM Sensors have been designed with either a replaceable grommet or valve stem that should be changed whenever a TPM Sensor is removed from a wheel. These sacrificial components act as an air seal to the wheel. The sensor assembly should NOT be replaced...
Re: NEW RENTAL RATE QUESTION... - 05/12/2010
... to be the preferred provider for warranty service replacement rentals. The significant areas of change from the previous Agreement are as follows: Tier Structure/Rate Schedule Tier 1 - All Small/Mid-Size/Other GM Vehicles - $38.00 per day Tier 2 -...
Re: Parts purchased locally. global pays less. - 10/29/2010
We change price to what we paid, mark it as trade, take the dealer price and subtract it from the 40% markup price and that goes into net as parts expedite. example: We pay: $68.71 dealer price: $59.75 dealer + 40% price: $83.65 take $83.65 - $59.75...
Re: HUMMER - COMPLIMENTARY MAINTANENCE COUPONS - 11/15/2010
Dealer Reimbursement Process: For each valid lube, oil, filter, four-tire rotation, and 27-point vehicle inspection certificate redeemed at your dealership, GM will reimburse your dealership $20. Dealers should submit claims through...
Re: GLOBAL WARRANTY MANAGEMENT AND ADP - 12/06/2010
... that my claims don't get sent to GM overnight. I am about 2 days behind. Anyone know if ADP has changed the cost of the interface/maintenance package recently? We don't use as much paper but certainly your work load is easier in the long run. I don't...
Re: Refrigerant - 05/12/2011
[quote] kristen: GM instituted a change on August 30, 2010 in reference to parts pricing for items that are sold in bulk quantities. Freon (bulk part number 12356150) is one of those items. The freon part number must be entered in the parts field with...
Re: Certified Service - 03/23/2011
... has any applicable programs attached to it. You may have to have your system administrator change your access level to be able to see it, but you can look to see if the link is already available by going to SERVICE > Access Service Marketing Info >...
Re: warranty parts debits - 08/12/2011
... waste your time. (in my opinion) I will tell you that since that fiasco, we have completely changed how we (I) deal with warranty parts. Each & every RO MUST have ME sign off as seeing the parts that were replaced. Then I place them in our warranty...
Special Policy 10240 with collateral damage - 07/29/2011
... part) and blower motor (collateral damage). Tried to A/P authorize & got the first 2 rejections. Changed it to HRoute and got the above rejections. Any suggestions? ~~~~~~~~~~~~~~~ edited: I also tried submitting without any authorizations, stil...
Re: CUST $100 MAINT CREDIT FROM GM - 12/22/2011
... maintenance visit up $100. • GMPP Smart Care - A complimentary plan providing basic lube, oil, filter and tire rotation maintenance service for GM recommended time and mileage intervals. • Component Coverage Letter (CCL) - Issued by CAC to...
Re: Hazmat components? - 01/06/2012
I found this in dealer messages. 07/13/2011 G_0000088519 Subject:Hazardous Material Returns - Status Change to Field Scrap Effective July 21, 2011 - Customer Care & Aftersales Bulletin CCA11-123 It also lists a website: For Detailed information on Hazardous...
Re: Sublet Windshield Replacement under Warranty - 10/03/2011
Per the P&P Manual: Windshield Program There is no change to the warranty claim submission process with the Genuine GM Windshield Direct Delivery Program. Warranty Claims For Warranty windshield replacement use published time for labor operation C0034...
PIO184/FRONT-REAR SIDE DOOR MOLDINGS (FYI) - 02/01/2012
... come up in S.I. - so I sent feedback Answer received back was: PI0184 will be updated to reflect change to LTG. 2010 MY should use B7866 for either front or rear moldings ** just wanted to share info in case someone else comes across this...
Forum - 11/15/2022
... was submitted with an incorrect mileage, most often higher than you currently have. You can't change the previous claim really so here is what you have to do. Have your service manager verify the current mileage and then have him sign for a M authorization...
Forum - 05/27/2021
... be a powertrain-covered repair. It seems as though someone may have agreed with that position and changed the system to accept it (or maybe set it up that way?) even though it is outside B2B and coverage E in my state. This VIN does not have select state...
Forum - 05/06/2021
... a bad catalyst. There is a special coverage that basically says if the car has or has had oil consumption issues that could have contaminated the cat and o2 sensors then they get a free catalyst. However, this vehicle has no history or current issues...
Forum - 03/28/2022
... be closed and processed through the Service Agent Facility internal accounting procedures. Any changes to the final repair order are to be made using established accounting procedures to account for all adjustments. ...
Forum - 12/13/2021
... on the other, they screwed it up to pay only $35.00 on a Silverado 5.3 with the "wrong" RPO. Same oil, same filter, different price. Makes perfect sense, right? Feel free to join me in complaining about this one and doing feedback!...
... under Misc Net Item Type and list the quantity used in the repair. I submit sealant with oil pan repairs but that's about it. It sounds like a shop supply in the scenario you wrote about though. You could probably put it in misc net. ...
Forum - 05/30/2017
Thanks for the What Would You Do responses! Job line 1: Management must authorize any changes regarding who is responsible for charges prior to repairs being completed. Job line 3: Add on lines must first be inspected and verified by management before...
Re: need a labor op... - 07/17/2008
Sensor, Engine Oil Level - Replace OPERATION NUMBER: N4580 Coverage Code: D Engine Code 1 LABOR TIME: 1.5 Except Engine Code 1 LABOR TIME: 0.3 Diagnosis Time: You may claim up to the allowable labor hours depending on actual time performing diagnosis....
Forum - 10/23/2007
... it's just the way the labor ops are set up. You did not specify whether you put the dye in the oil or the coolant. Both can leak out of an intake gasket. If you put the dye in the coolant i would use J9994 as the op. ---------------------- Tim Warranty...
What Would You Do? 02/08 - 02/25/2008
... A short time later the customer brought the vehicle back to the dealership with the concern of oil in the coolant, causing the engine to overheat and fail. After a factory trained technician spent an excessive amount of time diagnosing the vehicle, it...
Re: Does anyone know a bulletin that talks about what is and not covered on luxury certified Cadillac's - 01/13/2010
... G_0000028158. The Premium Brands Certified Program (Cadillac and Hummer) has undergone some changes with the most recent manual revision in April 2009 (batteries are no longer covered items as noted in the 'What Is Not Covered' section of the manual)....
Re: BRAKES AND ROTORS - 05/08/2009
... Run Out (LRO) is no longer a required step when performing base brake service. Due to this change, you are no longer required to enter the LRO measurement on the repair order or in the warranty system failure code section." Dated March 26, 2009 So...
Re: Help!! - 12/31/2008
... TPM Sensors have been designed with either a replaceable grommet or valve stem that should be changed whenever a TPM Sensor is removed from a wheel. These sacrificial components act as an air seal to the wheel. The sensor assembly should NOT be replaced...
Re: NEW RENTAL RATE QUESTION... - 05/12/2010
... to be the preferred provider for warranty service replacement rentals. The significant areas of change from the previous Agreement are as follows: Tier Structure/Rate Schedule Tier 1 - All Small/Mid-Size/Other GM Vehicles - $38.00 per day Tier 2 -...
Re: Parts purchased locally. global pays less. - 10/29/2010
We change price to what we paid, mark it as trade, take the dealer price and subtract it from the 40% markup price and that goes into net as parts expedite. example: We pay: $68.71 dealer price: $59.75 dealer + 40% price: $83.65 take $83.65 - $59.75...
Re: HUMMER - COMPLIMENTARY MAINTANENCE COUPONS - 11/15/2010
Dealer Reimbursement Process: For each valid lube, oil, filter, four-tire rotation, and 27-point vehicle inspection certificate redeemed at your dealership, GM will reimburse your dealership $20. Dealers should submit claims through...
Re: GLOBAL WARRANTY MANAGEMENT AND ADP - 12/06/2010
... that my claims don't get sent to GM overnight. I am about 2 days behind. Anyone know if ADP has changed the cost of the interface/maintenance package recently? We don't use as much paper but certainly your work load is easier in the long run. I don't...
Re: Refrigerant - 05/12/2011
[quote] kristen: GM instituted a change on August 30, 2010 in reference to parts pricing for items that are sold in bulk quantities. Freon (bulk part number 12356150) is one of those items. The freon part number must be entered in the parts field with...
Re: Certified Service - 03/23/2011
... has any applicable programs attached to it. You may have to have your system administrator change your access level to be able to see it, but you can look to see if the link is already available by going to SERVICE > Access Service Marketing Info >...
Re: warranty parts debits - 08/12/2011
... waste your time. (in my opinion) I will tell you that since that fiasco, we have completely changed how we (I) deal with warranty parts. Each & every RO MUST have ME sign off as seeing the parts that were replaced. Then I place them in our warranty...
Special Policy 10240 with collateral damage - 07/29/2011
... part) and blower motor (collateral damage). Tried to A/P authorize & got the first 2 rejections. Changed it to HRoute and got the above rejections. Any suggestions? ~~~~~~~~~~~~~~~ edited: I also tried submitting without any authorizations, stil...
Re: CUST $100 MAINT CREDIT FROM GM - 12/22/2011
... maintenance visit up $100. • GMPP Smart Care - A complimentary plan providing basic lube, oil, filter and tire rotation maintenance service for GM recommended time and mileage intervals. • Component Coverage Letter (CCL) - Issued by CAC to...
Re: Hazmat components? - 01/06/2012
I found this in dealer messages. 07/13/2011 G_0000088519 Subject:Hazardous Material Returns - Status Change to Field Scrap Effective July 21, 2011 - Customer Care & Aftersales Bulletin CCA11-123 It also lists a website: For Detailed information on Hazardous...
Re: Sublet Windshield Replacement under Warranty - 10/03/2011
Per the P&P Manual: Windshield Program There is no change to the warranty claim submission process with the Genuine GM Windshield Direct Delivery Program. Warranty Claims For Warranty windshield replacement use published time for labor operation C0034...
PIO184/FRONT-REAR SIDE DOOR MOLDINGS (FYI) - 02/01/2012
... come up in S.I. - so I sent feedback Answer received back was: PI0184 will be updated to reflect change to LTG. 2010 MY should use B7866 for either front or rear moldings ** just wanted to share info in case someone else comes across this...
Forum - 11/15/2022
... was submitted with an incorrect mileage, most often higher than you currently have. You can't change the previous claim really so here is what you have to do. Have your service manager verify the current mileage and then have him sign for a M authorization...
Forum - 05/27/2021
... be a powertrain-covered repair. It seems as though someone may have agreed with that position and changed the system to accept it (or maybe set it up that way?) even though it is outside B2B and coverage E in my state. This VIN does not have select state...
Forum - 05/06/2021
... a bad catalyst. There is a special coverage that basically says if the car has or has had oil consumption issues that could have contaminated the cat and o2 sensors then they get a free catalyst. However, this vehicle has no history or current issues...
Forum - 03/28/2022
... be closed and processed through the Service Agent Facility internal accounting procedures. Any changes to the final repair order are to be made using established accounting procedures to account for all adjustments. ...
Forum - 12/13/2021
... on the other, they screwed it up to pay only $35.00 on a Silverado 5.3 with the "wrong" RPO. Same oil, same filter, different price. Makes perfect sense, right? Feel free to join me in complaining about this one and doing feedback!...
Forum - 12/13/2021
... FWD and if it is V that means it is AWD. I use that one all the time. A couple of years ago they changed the body on the Cruze I think, it was either B or P in the 4th digit position. HTH...
Forum - 01/05/2022
... and CPO should now align, they were adjusted in December Thank you, GM Labor Time Team Note: Changes become active when they appear in the upcoming release of Published Labor Time Information. Please refer to any future correspondence by using...
Forum - 06/03/2022
I was talking to a couple of other admins about this yesterday. Here is my stance. Nothing changes. I don't care what the rules are I am not telling my techs that they now have license to not punch a job card. My thought is that GM did this to avoid a...
Forum - 12/12/2022
... made a chart for everyone so they could do it right. Our parts director got wind of it and quickly changed the process, he set up discounts based on the parts amount in the system and I still use the set labor but now the advisors have a chart for which...
Forum - 01/20/2023
... limit. However she also said that if it is a self authorizable claim that the system will allow changes for up to 2 years. Personally I wouldn't worry about adjusting anything over 6 months old to be honest. Also remember that GM will hit you twice on...
Forum - 09/14/2022
... Just to be clear, parts just bills one container with the correct part number you just have to change the quantity before you submit. Log in to global and click this link (if it works). This chart is a good reference for billing and submitting...
Forum - 07/26/2022
... only communication so far has been that these prices are effective 8/1 but they have gone in and changed SI to only show the new pricing with no effective dates and no way to look up the old pricing structure? (apart from the charts I have made and sent...
Forum - 07/27/2022
Due to the upcoming change scheduled for 8/1 on the pricing for maintenance services GM is busy screwing everything up. They are modifying global and the tables to accommodate the new allowances and in the process they are causing massive rejections on...
Forum - 07/11/2022
... other issues to fix since I got here. I will say the staff has been very cooperative with the many changes I have helped to implement so far. Then GM wants to punctuate this whole situation by restricting access to information related to an invisible...
Forum - 07/07/2022
... properly, period. GM can put it in the newspaper that you don't have to do it but until they change the recall instructions we will do it the way it is written. I have never heard of this sentinel until your post but then again I have only worked for...
Forum - 07/17/2019
... list spreadsheet, something we use called a "scorecard", and a few others. My "Audit" process changed slightly. I have a Word template and I put Date, RO, Advisor, RO number and then I make a bulleted list that I print and attach to the RO. Some...
Forum - 08/08/2019
... didn't hurt in helping put the presentation together. I did something similar for advisors. Any changes to store or GM policies I'll pull groups together and have impromptu meetings or I'll go to the advisor meetings it it affects them and make sure...
Forum - 04/21/2020
... type in 8 a the prompt at the bottom then type SLT and enter then put in the .2 Make sure you change field 3 to ZFAT and hit enter and transmit. Best of luck to you. Sounds like you are in for a challenge!...
Forum - 04/22/2020
... 3 of them paid this morning. GM does listen to me kristen, over the last few months they have changed a lot of stuff once I provided them with the correct information. Just recently I got them to increase the net item expense on the TSB for the Silverado...
Forum - 12/30/2020
Autointegrate has gone through massive changes over the last year. Most of the fleets I process through autointegrate pay me through MSTS (gmconsildatedbilling.com) but they don't seem to know anything about Element. Autointegrate service goes to some...
Forum - 10/14/2020
... via Global. IF you have more than one line that has labor ops using the SPS codes make sure you change what I call the back screen otherwise it will use the first one you put it. On Trans claims if you do not click "Misb" for Vehicle misbuild then...
Re: HELP - 05/01/2008
... contained herein was correct at the time of dissemination. General Motors reserves the right to change it in the future. Coverage Code Applicable To U.S. Powertrain Warranty Canadian Powertrain Warranty P Passenger Car and LD Truck Powertrain...
Re: Taking a Poll - 06/18/2008
... J&L newsletters and forum, keep up with GM Messenger 5. 10-20 6. Keeping every on track with the changes to Warranty 7. Recall claims-gotta love 'em! 8. Switched to ADP Feb. 2010- Reynolds before that. 9. IL 10. Full time 11. Male 12. Write up and close...
Forum - 07/26/2018
... THE LINE TO THE TICKET. THERE ARE ADD TIMES FOR CHECKING A/C LEAKS (.2) AND FOR LEAK ANALYSIS ON OIL AND COOLANT (PUNCH TIME UP TO .5) THAT WE CAN CLAIM BUT IT MUST BE DOCUMENTED THAT YOU PERFORMED A LEAK INSPECTION WITH DYE. ALSO ANY ADD TIMES NEED...
Forum - 08/07/2018
... than. I get a monthly "bonus" that is loosely based on the CSI fixed right score. However, due to changes in the way GM calculates CSI I no longer have any effect on CSI and it has absolutely nothing to do with my job now. I let them use my World Class...
... FWD and if it is V that means it is AWD. I use that one all the time. A couple of years ago they changed the body on the Cruze I think, it was either B or P in the 4th digit position. HTH...
Forum - 01/05/2022
... and CPO should now align, they were adjusted in December Thank you, GM Labor Time Team Note: Changes become active when they appear in the upcoming release of Published Labor Time Information. Please refer to any future correspondence by using...
Forum - 06/03/2022
I was talking to a couple of other admins about this yesterday. Here is my stance. Nothing changes. I don't care what the rules are I am not telling my techs that they now have license to not punch a job card. My thought is that GM did this to avoid a...
Forum - 12/12/2022
... made a chart for everyone so they could do it right. Our parts director got wind of it and quickly changed the process, he set up discounts based on the parts amount in the system and I still use the set labor but now the advisors have a chart for which...
Forum - 01/20/2023
... limit. However she also said that if it is a self authorizable claim that the system will allow changes for up to 2 years. Personally I wouldn't worry about adjusting anything over 6 months old to be honest. Also remember that GM will hit you twice on...
Forum - 09/14/2022
... Just to be clear, parts just bills one container with the correct part number you just have to change the quantity before you submit. Log in to global and click this link (if it works). This chart is a good reference for billing and submitting...
Forum - 07/26/2022
... only communication so far has been that these prices are effective 8/1 but they have gone in and changed SI to only show the new pricing with no effective dates and no way to look up the old pricing structure? (apart from the charts I have made and sent...
Forum - 07/27/2022
Due to the upcoming change scheduled for 8/1 on the pricing for maintenance services GM is busy screwing everything up. They are modifying global and the tables to accommodate the new allowances and in the process they are causing massive rejections on...
Forum - 07/11/2022
... other issues to fix since I got here. I will say the staff has been very cooperative with the many changes I have helped to implement so far. Then GM wants to punctuate this whole situation by restricting access to information related to an invisible...
Forum - 07/07/2022
... properly, period. GM can put it in the newspaper that you don't have to do it but until they change the recall instructions we will do it the way it is written. I have never heard of this sentinel until your post but then again I have only worked for...
Forum - 07/17/2019
... list spreadsheet, something we use called a "scorecard", and a few others. My "Audit" process changed slightly. I have a Word template and I put Date, RO, Advisor, RO number and then I make a bulleted list that I print and attach to the RO. Some...
Forum - 08/08/2019
... didn't hurt in helping put the presentation together. I did something similar for advisors. Any changes to store or GM policies I'll pull groups together and have impromptu meetings or I'll go to the advisor meetings it it affects them and make sure...
Forum - 04/21/2020
... type in 8 a the prompt at the bottom then type SLT and enter then put in the .2 Make sure you change field 3 to ZFAT and hit enter and transmit. Best of luck to you. Sounds like you are in for a challenge!...
Forum - 04/22/2020
... 3 of them paid this morning. GM does listen to me kristen, over the last few months they have changed a lot of stuff once I provided them with the correct information. Just recently I got them to increase the net item expense on the TSB for the Silverado...
Forum - 12/30/2020
Autointegrate has gone through massive changes over the last year. Most of the fleets I process through autointegrate pay me through MSTS (gmconsildatedbilling.com) but they don't seem to know anything about Element. Autointegrate service goes to some...
Forum - 10/14/2020
... via Global. IF you have more than one line that has labor ops using the SPS codes make sure you change what I call the back screen otherwise it will use the first one you put it. On Trans claims if you do not click "Misb" for Vehicle misbuild then...
Re: HELP - 05/01/2008
... contained herein was correct at the time of dissemination. General Motors reserves the right to change it in the future. Coverage Code Applicable To U.S. Powertrain Warranty Canadian Powertrain Warranty P Passenger Car and LD Truck Powertrain...
Re: Taking a Poll - 06/18/2008
... J&L newsletters and forum, keep up with GM Messenger 5. 10-20 6. Keeping every on track with the changes to Warranty 7. Recall claims-gotta love 'em! 8. Switched to ADP Feb. 2010- Reynolds before that. 9. IL 10. Full time 11. Male 12. Write up and close...
Forum - 07/26/2018
... THE LINE TO THE TICKET. THERE ARE ADD TIMES FOR CHECKING A/C LEAKS (.2) AND FOR LEAK ANALYSIS ON OIL AND COOLANT (PUNCH TIME UP TO .5) THAT WE CAN CLAIM BUT IT MUST BE DOCUMENTED THAT YOU PERFORMED A LEAK INSPECTION WITH DYE. ALSO ANY ADD TIMES NEED...
Forum - 08/07/2018
... than. I get a monthly "bonus" that is loosely based on the CSI fixed right score. However, due to changes in the way GM calculates CSI I no longer have any effect on CSI and it has absolutely nothing to do with my job now. I let them use my World Class...
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Results found: 15
1
Maintenance Programs - 04/11/2024
... used for reimbursement. The Experience Buick Program provides one maintenance visit, including an oil change, tire rotation, and MPVI within the first 12 months of ownership. Transactions are submitted using labor operation 0600733. Reimbursement amounts...
Chevrolet Buick GMC CPO Maintenance Program - 08/05/2022
... with a two year, 24,000 mile complimentary maintenance plan. Program features included are Oil and oil filter change based on Oil Life Monitor indicating time to change oil, or an interval as stated in the owners' manual Tire rotation, Multi Point Vehicle...
CBG CPO Warranty Coverge - 04/13/2022
... vehicles receive two maintenance services that must be performed within 24 months or 24,000 miles. Oil change frequency is still based on the Oil Life Monitoring System (OLM); however, for convenience, the customer may have their oil changed regardless...
Cadillac Maintenance - 06/15/2023
... year and beyond, vehicles are covered with one service within the first 18 months of ownership. Oil change, tire rotation, and MPVI are all covered during the first maintenance visit, in accordance with guidance from the vehicle's Oil Life Monitoring...
Goodwill Tools - 03/26/2024
... needed to repair their vehicle came boxed wrong and had to be reordered. They are also due for an oil change and tire rotation. Use this labor operation for their maintenance service with the hope that the offering will make up for the inconvenience. The...
Global Warranty Management Submission - 12/16/2016
... sales. Customers typically receive a coupon promoting a free or discounted service, such as an oil change. Transportation Transaction, ZTPT is used for transactions involving damage to new vehicles. The carrier, delivery receipt number, delivery receipt...
Fluid Leak Analyze - 06/14/2018
Fluid leaks are not uncommon in a vehicle. Engine oil is probably the most prevalent leak because there are so many seals and gaskets in engines that come in contact with this oil. Transmission fluid and coolant are other fluids that may leak and testing...
Roadside Assistance - 07/26/2017
... (select markets) Battery jump start Lock out assistance Trip interruption assistance Flat tire change or Tire Inflator Kit Service Reunite tow All roadside assistance programs excluding service provided by Cadillac roadside service technicians are provided...
Servicing Vehicles From Canada - 06/20/2019
... must be updated to reflect mileage. A transaction must be filed in Global Warranty to permanently change the odometer readings from KM to MI in IVH. The transaction type used is ZSET and the labor operation is 0620018. Use the current mileage displayed...
New Cadillac CPO Limited Warranty - 10/01/2020
Cadillac Certified Pre-Owned Limited Warranty Cadillac has made changes to the Certified Pre-Owned warranty program that applies to vehicles sold on or after October 1st, 2020. The new and enhanced limited warranty offers 1 year and unlimited mile coverage upon...
Warranty Briefs: The Causal Part - 08/13/2018
... with labor operation. To address this error, review the technician's comments which may prompt a change in the causal part selection and/or labor operation. If, after review, the selected causal part and labor operation are accurate for the repair performed,...
Transportation Transactions: Inspections - 03/21/2022
... sign the ePOD/delivery receipt provided by the carrier. Once the delivery receipt is signed no changes may be made to the delivery receipt. If there is damage to the vehicle, the damage must be noted on the delivery receipt by creating a 5 digit damage...
Transportation Transactions: Submissions - 02/24/2021
... and there is a strong likelihood that the transaction will not get paid. If the service agent changes the damage code after the fact to align with the labor operation, the transaction will initially pay but will most likely be debited when it is discovered that...
Cadillac CPO Limited Warranty - 05/04/2022
... Warranty new CPO Warranty for vehicles delivered on or after March 1, 2017. Cadillac has made changes to the Certified Pre-Owned warranty program that applies to vehicles sold on or after 3/1/17. This enhanced CPO warranty puts Cadillac on par with other...
Missed Revenue - Recalls - 02/24/2022
... a recall without this permission. Should the customer refuse, a Field Action Vehicle Status Change Form (CAM-03) should be completed to indicate the owner was uncooperative. If a recall is discovered during IVH, attach a copy to the job card. There have...
... used for reimbursement. The Experience Buick Program provides one maintenance visit, including an oil change, tire rotation, and MPVI within the first 12 months of ownership. Transactions are submitted using labor operation 0600733. Reimbursement amounts...
Chevrolet Buick GMC CPO Maintenance Program - 08/05/2022
... with a two year, 24,000 mile complimentary maintenance plan. Program features included are Oil and oil filter change based on Oil Life Monitor indicating time to change oil, or an interval as stated in the owners' manual Tire rotation, Multi Point Vehicle...
CBG CPO Warranty Coverge - 04/13/2022
... vehicles receive two maintenance services that must be performed within 24 months or 24,000 miles. Oil change frequency is still based on the Oil Life Monitoring System (OLM); however, for convenience, the customer may have their oil changed regardless...
Cadillac Maintenance - 06/15/2023
... year and beyond, vehicles are covered with one service within the first 18 months of ownership. Oil change, tire rotation, and MPVI are all covered during the first maintenance visit, in accordance with guidance from the vehicle's Oil Life Monitoring...
Goodwill Tools - 03/26/2024
... needed to repair their vehicle came boxed wrong and had to be reordered. They are also due for an oil change and tire rotation. Use this labor operation for their maintenance service with the hope that the offering will make up for the inconvenience. The...
Global Warranty Management Submission - 12/16/2016
... sales. Customers typically receive a coupon promoting a free or discounted service, such as an oil change. Transportation Transaction, ZTPT is used for transactions involving damage to new vehicles. The carrier, delivery receipt number, delivery receipt...
Fluid Leak Analyze - 06/14/2018
Fluid leaks are not uncommon in a vehicle. Engine oil is probably the most prevalent leak because there are so many seals and gaskets in engines that come in contact with this oil. Transmission fluid and coolant are other fluids that may leak and testing...
Roadside Assistance - 07/26/2017
... (select markets) Battery jump start Lock out assistance Trip interruption assistance Flat tire change or Tire Inflator Kit Service Reunite tow All roadside assistance programs excluding service provided by Cadillac roadside service technicians are provided...
Servicing Vehicles From Canada - 06/20/2019
... must be updated to reflect mileage. A transaction must be filed in Global Warranty to permanently change the odometer readings from KM to MI in IVH. The transaction type used is ZSET and the labor operation is 0620018. Use the current mileage displayed...
New Cadillac CPO Limited Warranty - 10/01/2020
Cadillac Certified Pre-Owned Limited Warranty Cadillac has made changes to the Certified Pre-Owned warranty program that applies to vehicles sold on or after October 1st, 2020. The new and enhanced limited warranty offers 1 year and unlimited mile coverage upon...
Warranty Briefs: The Causal Part - 08/13/2018
... with labor operation. To address this error, review the technician's comments which may prompt a change in the causal part selection and/or labor operation. If, after review, the selected causal part and labor operation are accurate for the repair performed,...
Transportation Transactions: Inspections - 03/21/2022
... sign the ePOD/delivery receipt provided by the carrier. Once the delivery receipt is signed no changes may be made to the delivery receipt. If there is damage to the vehicle, the damage must be noted on the delivery receipt by creating a 5 digit damage...
Transportation Transactions: Submissions - 02/24/2021
... and there is a strong likelihood that the transaction will not get paid. If the service agent changes the damage code after the fact to align with the labor operation, the transaction will initially pay but will most likely be debited when it is discovered that...
Cadillac CPO Limited Warranty - 05/04/2022
... Warranty new CPO Warranty for vehicles delivered on or after March 1, 2017. Cadillac has made changes to the Certified Pre-Owned warranty program that applies to vehicles sold on or after 3/1/17. This enhanced CPO warranty puts Cadillac on par with other...
Missed Revenue - Recalls - 02/24/2022
... a recall without this permission. Should the customer refuse, a Field Action Vehicle Status Change Form (CAM-03) should be completed to indicate the owner was uncooperative. If a recall is discovered during IVH, attach a copy to the job card. There have...
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